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Best Western Plus Hotel Ogallala Inn, Ogallala

110 Pony Express Ln, 69153-3106, Ogallala, United States - Ver en un mapa
Best Western Plus Ogallala Inn - Vista exterior El Best Western Plus Ogallala Inn se encuentra en el centro de Ogallala. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

El recién inaugurado Best Western Plus Ogallala Inn goza de una fantástica ubicación junto a la carretera I-80 para aquellos que viajen en dirección este u oeste a través del oeste de Nebraska. Este nuevo hotel se encuentra a 15 minutos del Lago McConaughy y cuenta con nuevas habitaciones, piscina cubierta, desayuno caliente gratuito. Los huéspedes en viaje de placer o de negocios que deseen disfrutar de un estilo moderno, de la mayor comodidad y del programa Best Western Rewards® contarán con nuestro compromiso a la hora de ofrecerles el máximo nivel de hospitalidad y una inigualable relación calidad-precio.

Best Western Plus

Hotel Ogallala Inn

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LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Desayuno americano completo
    Desayuno americano completo
  • Piscina cubierta
    Piscina cubierta
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2019
Basado en la opinión de 26 huéspedes
NOTA EMITIDA
Excelente
13
Muy bueno
6
Normal
0
Malo
3
Pésimo
4
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
0
De negocios De negocios
5
En familia En familia
3
En pareja En pareja
1
En solitario En solitario
0
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Moving Stay"

5
blykevin, Sioux Falls, South Dakota 17/02/2021

WE had 2 trucks moving from Arizona to South Dakota. There was ample space to turn the trucks around to get back out of the parking lot! We had 2 queen beds that were very comfy! Breakfast was a hot meal even with COVID going on! Staff was really friendly!

"Giftcards, Receipt Issues, Shady Damages, Maskless, Oh my!"

1
georgeh581, Fort Morgan, Colorado 25/01/2021

Dear Best Western, I've worked on the road for eight years. Spire Elite at IHG, Platinum Elite at Marriott, you get the idea- lots of hotels. I don't leave TripAdvisor reviews because my experiences at mid-tier brands (Holiday Inn, Marriott Fairfield, etc.) are fairly comparable. The rooms are clean, the wifi works, the breakfast is hot. That is, until I met the general manager Gary. I have never been so frankly bamboozled and disrespected at a hotel. Starting at check-in, I ask the friendly desk agent to use my Best Western gift card. She is new at the position and does not know how which is completely understandable. So she summons the general manager, Gary. Starting off, he's pulled his mask down. He proceeds to tell me that he'll need a printed copy of the gift card. I don't have one in 2020; it's on my phone. And so I ask, can I hold the room with a credit card and give him the printed gift card later in the day? No, he says, that would mean he has to reverse the charges on the card and then reapply them to the gift card. To my mind, this would be the point of a hotel reservation system but ok, printed it is. I do some problem-solving for myself and email the gift card to the front desk agent and she prints it for Gary. But there's a rub. I want to use more than one gift card. Oh boy, sighs Gary, that'll be a pain. Because I'll have to enter each one into the reservation system and make a separate transaction for each one. My eyes glaze, my interest fades, and so fine, just use one of the gift cards. He thanks me for only using one gift card. Things are great. The room is modern, spacious, positively delightful. I go to check out and ask a different front desk agent for an itemized receipt. Maybe she knows a trick Gary didn't, never hurts to ask right? She is stymied and calls Gary again. He is, again, maskless and two feet away. The Best Western “We Care Clean” advert plays above the elevator at this point as my eyes glaze, my interest fades, and there's nothing to be gained here. I leave politely. This is Sunday morning. I then go on down I-80 to the Best Western in North Platte for the next night. What a great time there- they take my gift card on the first try and give me an itemized receipt. Well, I think, maybe I can just send him the itemized receipt from North Platte and there's some magic button he could push to create an itemized receipt. Or failing that, he could call North Platte and ask them how they performed this wizardry? And so I email him: “Below you will see what N. Platte gave me. Perhaps you could do the same?” This is Monday morning. Monday afternoon, Gary emails me back. To quote: “Absolutely not. The way you left that room was disgusting. There was vomited and urine all over the bathroom. We have to remove everything out of there and disinfect the whole room!” I'm 31 years old with a firm grasp over my bodily functions & fluids. That didn't happen. But people lie as Dr. House says. I might be lying; how would you know? So I call and ask that afternoon- would you please send me photos? Of course, Gary said, I'm on it. He didn't call, email or text about the (alleged) damages or reach out afterwards with a receipt showing the amount of damages. So there's a few places this stay went south. (1) Gary won't hold my room on a credit card and then switch it over to a gift card. (2) Gary's not wearing a mask properly. (3) Gary doesn't want to apply multiple gift cards to one reservation. At the end of that interaction, he thanks me for taking them to the North Platte Best Western. When you are thanking your customers for not using their preferred means of payment, let alone a gift card to your establishment, something has gone terribly wrong in how your approach your business. Your customer should not feel like they are inconveniencing you with their business. (4) Gary's system won't give me an itemized receipt. Gary won't create an itemized receipt, by saying, editing the pdf folio and then signing it. I didn't ask for this but that would have been proactive. (5) Gary decides to charge me for damages. Again, that didn't happen. (6) Gary doesn't inform that he's charged me for damages. He doesn't call, text, or email nor does he provide a bill of any kind. He just deducted 100 bucks off my gift card and moved on. Leaving me to check the balance on the card and do some basic accounting to figure out what he did. Taking your customers money and not informing them is just the definition of shady. (7) Gary send the above email. Again, I disagree as to the facts. But calling your customers disgusting is just plain terrible customer & brand relations. I've worked retail. Customers are crazy, you can have your opinions and those get shared in the break room. But you don't insult your customers. Especially over email when they've done nothing but be polite. Inform of the facts (as you seem them, hah!) and state the damages. (8) Still waiting for Gary's photos of the alleged damage more than 30 hours after I check out. After a brand experience this poisonous, I will never stay at a Best Western again. They have lost a business customer with 150/nights a year out for life.

Gary Maroney, General Manager at Best Western Plus Ogallala Inn, responded to this review
I am working on getting you a receipt with the charges on it. I will send you a picture of the towel that has urine and puke on it. Regards Gary M.

"Favorite place we stayed at on our trip!"

5
User 25/01/2021

Location was great, right off the interstate. Very clean. Large screen tv was awesome! Check in person asked how many people would be having breakfast so they would be sure to make enough food. Breakfast and coffee were great. Staff was very friendly. Value was exceptional.

Gary Maroney, General Manager at Best Western Plus Ogallala Inn, responded to this review
Dear Guest thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Kind Regards, Gary M General Manager.

"Great rooms, terrible breakfast, need better enforced covid precautions"

4
poopook, Scarsdale, New York 19/01/2021

Rooms were updated, clean and well lit, with comfortable bedding and pillows. Staff was friendly. However whoever that's in charge of the breakfast should not be handling food. We understand during Covid time we should not expect anything more than basic. But the breakfast was not even edible. Also mask covering was not enforced and we saw a lot of guest walking/sitting around the breakfast area without masks on.

Gary Maroney, General Manager at Best Western Plus Ogallala Inn, responded to this review
Dear Guest thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Kind Regards, Gary M General Manager.

"Perfect!"

5
blackhillsgrannie, Boise 28/12/2020

My check-in was friendly professional and fast. The room was very clean and comfortable, appropriate furnishings and amenities . After a long trip I appreciated the comfortable chair . Plenty of choices to eat supper nearby along with local groceries and gas stations . Breakfast was clean and very well done, the service was excellent!

Gary Maroney, General Manager at Best Western Plus Ogallala Inn, responded to this review
Dear Guest thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Kind Regards, Gary M General Manager.

"Pleasant Stay"

5
waruijf, Omaha, Nebraska 16/12/2020

Friendly, modern, clean, great value; used AAA discount. We arrived early for check in and the staff was helpful and friendly. Restaurants were close and varied. Had a pool but would have liked a hot tub (none present). Modern decor, large screen TV, internet, exercise room, continental breakfast (not the sack lunch type). Great stay!

Gary Maroney, General Manager at Best Western Plus Ogallala Inn, responded to this review
Dear Guest thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Kind Regards, Gary M General Manager.

"Not really pet friendly"

1
tomj98382, Sequim, Washington 24/10/2020

Our pup found not just one but two copper pennies on the carpet. Fortunately we were able to catch her before she swallowed them. If she had, they'd have killed her. As I'm paid an extra fee for a dog friendly room, it should have been cleaned to really make it dog friendly, no dog toxins.

Kevin McCormick, General Manager at Best Western Plus Ogallala Inn, responded to this review
I do apologize that your pet found pennies on the floor. And understand your concern. It the housekeepers must have over look them. We have a certain number of pet rooms. And if they've all been rented we have to put guest in rooms that normally use for guest with no pets. Again I apologize that this did happen thanks General Manager.

"Ogallala Nebraska Best western"

5
JodyB1246, Elkhart, Indiana 24/10/2020

I really enjoyed staying at this hotel. The motel was modern. Rooms were bright and well lit. Had a warm breakfast that the server gave us. Restaurants are nearby. Definitely stay here again When driving through the area

Gary Maroney, General Manager at Best Western Plus Ogallala Inn, responded to this review
Dear guest. Thank you for taking the time to give us a review! We are glad to hear you enjoy are Hotel. Hope to see you again! Kind Regards. Gary M. General Manger.

"Pretty on the outside. Ugliness inside."

1
Sue6183, Atlanta, Georgia 04/10/2020

I requested a quiet room when I made the reservation. I was given a room right by the elevator and with people on both sides of my room. Since the hotel was only 1/3 full at the most you could have spread us out. Must have been for the benefit of housekeeping. If you are shorter than 6'5" this is not the hotel for you. It took 2 tries for me to get up on the extra tall bed and I could not reach the shower nozzle so I had to take a shower in "mist". The next morning when it was time for a shower my husband saw a DRIED USED washcloth from a previous guest hanging over the shower rod. Nasty looking shower curtain. At breakfast it said bacon but it was ham. And cold omelets.

Gary Maroney, General Manager at Best Western Plus Ogallala Inn, responded to this review
Dear Guest thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Kind Regards, Gary M General Manager.

"New, Clean, Great Breakfast!"

5
vicatravels, Aurora, Colorado 04/10/2020

Brand new property. Super clean. The only problem was the shampoo/conditioner was not filled up in the bathroom after having already stepped into the shower. Also, bathroom fan did not work. But it was nice that you could order a full breakfast (biscuits and gravy) and not just get a packaged pastry like the other places are doing now. Would definitely stay here many more times!

"Felt Safe and Comfortable"

5
644lorid, Durango 02/10/2020

This was the first time we ventured out to travel since covid. I looked for hotesl that listed their covid precautions and the Holiday Inn had good reviews. When we walked in sign on door requiring masks. The staff all had masks and six feet. Staff told us about breakfast and happy hour. We went down to happy hour - somone serving wine and beer with a mask. The room was very clean - no little bottles left around for people to touch. I liked the shampoo, conditioner and gel bottles in the tub. Breakfast was a sack with breakfast bar, muffin, fruit and water. There were breakfast sandwiches wrapped in refrigerator we could take to our room and heat up along with yogurt. We did not visit the pool or the exercise room. I would definitely go back there.

"Amazing stay Sept 5 2020"

5
marshalnk, Lincoln, Nebraska 24/09/2020

I was somewhat apprehensive due to some negative comments. Liz S was extremely friendly at check in. She asked if we needed suggestions for dinner. I said something very close and she suggested Margaritas. Great suggestion and when we returned she inquired about our dinner. Room was very clean, beds were comfortable, towels excellent quality and loved the Watkins products in the bathroom. Eva, did an excellent job taking orders for breakfast in the morning. They are practicing social distancing and they no longer have the do it yourself buffet. We did have early breakfast and the hotel was full due to labor day weekend. We met Sherry in housekeeping on her floor and she was very friendly too. We used points for our stay. Will suggest clients stay at this property.

"2 Visits "

5
465sherrys, Cleveland, TN, United States 17/09/2020

We stopped at this Holiday Inn location on our way out west. Enjoyed the spacious room, cleanliness, and “guest” appeal. Breakfast was good and handled by one employee who wore gloves. COVID standards met by staff and guests. We stayed on our way back East. We were comfortable again with the cleanliness and service received. Thank you!

"Questionable Cleaning/ Use of Credit Card information"

2
User 14/09/2020

We checked in the evening of August 21st leaving the morning of August 23rd. When we got to our room there was a scratch on the tv however we thought nothing of it. Figuring they already new and documented and we were not planning to spend much time in our room anyway. It was not until September 12th which is almost a month later. They decided to charge me for this scratch. When I called for explanation Gary at the front desk stated he would look into it and call me back. He instead text me and said it was for the tv we scratched. So either they do NOT clean their rooms every time someone checks out or they "tidy" up and not closely check out and clean their rooms. Not to mention waiting 3 weeks to then use my credit card information. This information should NO LONGER be in their system as it was a one time stay not a reocurring visit.

Gary Maroney, General Manager at Best Western Plus Ogallala Inn, responded to this review
Dear Guest thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Kind Regards, Gary M General Manager.

"Very clean hotel"

5
deeric, Wheat Ridge, Colorado 08/09/2020

Perhaps because it's a newer building, this is a clean hotel. The furnishings are modern, the beds are firm with plenty of pillows. We had a good nights sleep as the window shades kept out all the light from the parking lot.

"Pleasantly Surprised"

4
UlulaniLovesLopaka, Portsmouth, Virginia 31/08/2020

Easy check-in, large, clean, modern room with big tv screen. Although the front door has signs saying that masks are required, we ran into several folks in the morning who were not wearing masks. We also had a bit of minor trouble with the bill at check-out, but nothing critical.

"great stay"

5
User 27/08/2020

cancelled out at Holiday Inn Express next door and moved over to Best Western and it was like night and day...great staff and clean room with Excellent A/C and WiFi that worked!! also saved $40. in the process

"Clean and new "

4
KSinIL, Chicago, Illinois 08/08/2020

This hotel is well located just off the interstate, and is a new and clean hotel. We felt comfortable staying there as we drove across the country during the pandemic. Our only complaint was that the people in the room next-door to us left their TV blaring all night. This was not something the hotel could control, however. I would stay here again.

"Cleanliness not a Priority!"

2
sharim2014, Aurora, Colorado 29/06/2020

Let me first. Everything looks nice. Look like a recently new hotel. When we went to walk through the front doors I noticed both trash cans were very full. I mentioned it to the girl at check-in. When we first got into the room I went to the restroom, I noticed a long hair on the floor. I continue to look around and saw more fuzzies and dirt in the corners. I grabbed the white towel dampened it proceeded to wipe up the hair and the rest of the fuzzies on the floor. I was not surprised that the towel was extremely dirty. And then continue to the entry when you first walk into the room and that also had not been cleaned. So with all of that it made me wonder if the sheets were clean. My grandbaby dropped something and it went under the bed oh, I went to retrieve it and instead got someone else's old food. We were on a two-night stay, However I wanted to leave and go somewhere else. I talked to the front desk about it Dan showed her the picture. She was apologetic. The next morning when we left the trash cans were still full. Later that day when we came back they were overflowing with trash. I again mentioned it. The next morning when we left they were STILL overflowing! Never GAIN!

IHG Service, Other at Holiday Inn Express & Suites Ogallala, responded to this review
Hello sharim2014, Thank you for staying at our Holiday Inn Express Ogallala and taking the time to share your feedback. IHG constantly wants to make each stay comfortable. I'm concerned with learning about the hotel's upkeep. I'm sorry that Housekeeping missed the chance to completely deal with the room. The situation you described is certainly not ideal. Your thoughts have been shared with the housekeeping and maintenance team and this will be addressed rightly. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and hope you will allow us to serve you again in the future. Warm thoughts, Deborah R. Case Manager IHGService

"On top of this virus..."

5
PrMichaelM, Des Moines, Iowa 12/06/2020

I booked this property on the road a couple of hours before I arrived using hotels.com. And messed it up, booking a week later. Not sure how I did that as it's so simple to book for that night, but the evening receptionist didn't miss a bit and accommodated me on the fly. Thanks! I'm in a fancy Marriott in LA right now and they have no amenities available in the rooms whatsoever, leaving guests to fend for themselves for food and drink. Holiday Inn Express in Ogallala had hot water available, bagged breakfast 'to go' the next morning and seemed to handle the pandemic with aplomb.

Lori W, General Manager at Holiday Inn Express & Suites Ogallala, responded to this review
Dear Guest: Thank you for the kind words and we're always glad to see our guests are comfortable and satisfied with the experience at Holiday Inn Express & Suites in Ogallala. It's a pleasure to be here for you and we look forward to seeing you again. Travel safe and have a great day.

"I will stay here again!"

5
Tom V, Augusta, Georgia 05/03/2020

This was one of the best hotels that I've stayed in. There was fabulous customer service at the front desk and the room and the hotel was clean and looked new. We loved it and the next time we're in the area we will stay there again. Again the people were very friendly, professional and personable.

"I would stay here again!"

5
KnightStalkin, Hudson, Wisconsin 03/03/2020

I rely on Trip Advisor when finding a place to stay, so I am always looking at reviews. We only stayed one night, but I would definitely recommend this hotel. The king bed in our room was very comfortable, the room and bathroom were a nice size. We stayed in a handicap accessible room, so the bathroom had a spacious shower instead of a tub with shower doors instead of the typical curtain that sticks to you. The hair dryer had a night light which I appreciate. The fitness center was nice with two treadmills, one elliptical, and one bike, plus they had free weights. It was very clean and well taken care of. The breakfast was excellent (eggs, sausage, hash browns, biscuits and gravy, make-your-own pancakes, and much more). The staff was friendly and helpful. I would stay there again!

"So nice, we returned the same week !"

5
kaburke, Woodland Park, Colorado 01/02/2020

we decided to sop there becuase the friend I was driving with had their corporate card. After a late stop on an emegency drive from Colorado to Wisconsin, we stopped lae for much needed rest. We had a warm welcome and found incredibly perfect beds! Modern clean wondeerful rooms. The morning breakfast is a delight and I really appreciated the hard working and cheerful breakfast lady! Everything for breakfast is ready and cooking. The memory of those beds tempted us to push harder on our return trip 4 days later. They didn't disappoint ! Another great stay and good breakfast and we felt restored and able to get home. Thank You!

"Great! Lives up to a good standard!"

5
02gma, Omaha, Nebraska 30/01/2020

Fabulous customer service at the front desk. They aim to please. Quiet room with a free upgrade. Clean neat and right next to the interstate. It is either new or newly remodeled. Would definitely recommend. Exercise room was clean and very accessible. Breakfast was very good with three options of fruit. We will definitely return to this hotel.

Lori W, General Manager at Holiday Inn Express & Suites Ogallala, responded to this review
Thank you for choosing the Holiday Inn Express & Suites in Ogallala, NE. We look forward to seeing you again.

"1 night stay"

5
jma12thman, Bennington, Nebraska 11/12/2019

Had to stop for the evening driving across the state. This is the 2nd time we have stayed here. It was just as clean this time as last year. We would definitely stay again. Very convenient and close to many food options.

"Where We Stay Every Time!"

5
User 10/12/2019

We have stayed at almost every place in Ogallala when we come to visit family and this is by far the best! New, clean, easy access with a Scooters Coffee across the parking lot! The breakfast is typical for Holiday Inn Express. Rooms are very large. They take pets!! You do have to pay $25 extra for pets.

"A nice stay...."

4
Jessica_and_Scott, Auburndale, Florida 23/10/2019

We had a pleasant stay here. It's a new hotel, close to the interstate, very nice staff, and a nice free breakfast. Rooms are basic but clean and well appointed. Close to additional dining options too.

"Great for overnight stop"

4
User 09/10/2019

Stopped for one night on our way East. Clean room, and clean comfortable beds (most important part to me) . Pool was small, and no hot tub, I missed that somehow I guess I assumed if there was one there would be the other. Breakfast was easy to grab and go in the morning. All in all, good stay. No complaints. Also just across the street from a Walmart with Gas service, so we grabbed a few things we needed and gas and ice, and were ready for the next morning to leave first thing.

Estas opiniones son las opiniones subjetivas de viajeros individuales y no de TripAdvisor LLC ni de ninguno de sus socios comerciales.