Best Western Plus Hotel North Odessa Inn & Suites, Odessa

It's best to be somewhere welcoming while you are away from home. I love this best western in Odessa. Everyone is extremely helpful and it is located right in the middle of some of the best restaurants.

West texas oil field town full of oil field traffic, and very smelly gas in air.Beware pardons with risprotory problems. The hotel and staff was very nice and location was ok. For this area of west texas the prices are well inflated.

My overall stay was amazing. Thank you to Talia she was very very nice and helpful. I will be coming back. I was a little sad that the pool was closed but that's ok next time. The breakfast was amazing.

The room is very comfortable, spacious and convenient for my business travels. The staff is always helpful and a great asset. I always have a good stay here and is very close to my favorite eating establishments. Aimee and Christian always make me feel welcome when I arrive.

Great place to stay if you're in the Odessa area. It's super clean, room and bed were comfortable and clean. Our room was very large and had a microwave and frig. The breakfast was great! Eggs, sausage, bacon, toast, oatmeal, coffee, juices, fruit, cereal, and much more on their menu. The only downside was the blue light on the a/c in the room. It lit up the whole room and gave off a blue glow all night, despite our efforts trying to cover it with towels. Maybe a large band-aid would have worked lol Other than that it comes highly recommended.

I stayed that this hotel over the weekend and the room rate was just right amount for what they charge me . The hotel staff are very friendly and make you feel like your are part of the family. They told me where to go for best restaurants in the area for a great meal. What I really found with this place is that it's very clean inside and outside and very well light parking lot which gave me a sense that this place is save for you and your car . I would definitely stay at this hotel again ??

Omg! First and foremost, the people were so nice and friendly! This trip was a work load drop off for my husband to deliver in Odessa, so our two boys and I tagged along. The hotel was one of the best hotels I've stayed in since Disney World and the breakfast reminded me of a Sunday bunch at Grandma's! I had nothing absolutely nothing bad to say about the hotel or staff. Living in Houston you experience quite a few glamorous places but this Best Westen made you never won't to leave because it was heaven I meant home away from home! Oh! I talked so much about how I felt, I forgot to tell you details! Full delicious breakfast, friendly staff, very very clean did I mention VERY and in the heart of local faves!

This was an extremely important visit, this best western was so great making room for me!! I highly recommend this location to all oil companies for all employees. The room will be cleaned every day no problems at all.

We were very impressed by the cleanliness and service at this hotel. The place looked and smelled very clean. The rooms were clean too. Breakfast was decent, but not outstanding. The bacon was soggy. The oatmeal was swimming in a pool of butter or grease. The potatoes were very spicy, but otherwise good. Had a little trouble getting the A/C remote or unit to work, but once working it was fine. The reason I put the value as terrible is not due to the hotel itself, but rather the prices the market will bear in Odessa-Midland Texas. Our suite was $389.99 a night. This was most expensive hotel I've ever stayed in. It is because of supply and demand in this Oil boom town. Hotel rooms are in short supply and what should be about a $100 a night room goes for nearly four times that amount. All other hotels we priced in the area are doing the same exorbitant pricing.

Had a bad odor in room. .. paid with points and was over charged and that wasn't even the problem. When I called to tell them the girl told me I wasn't and there was nothing she could do. When I asked her if she didn't know she hung up on me. I would not recommended staying here very unprofessional staff.

BestWesternHotels, Corporate at Best Western Plus North Odessa Inn & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

I really wasn't excited about going to Odessa but I will say, Greg Kelly and his staff made me feel right at home. I will only be staying here from here on out. Great job guys. Definitely a 5 star in my books. Thanks again Greg!

The hotel is nice, clean and the staff is very friendly. Breakfast is better than most comparable hotels, but would like more options for dairy and gluten free. The beds were comfortable. I would like to see more tv options. Hotel rates in the area re very inflated right now, so you pay more than you would normally for this style of hotel.

One night stay to watch our daughter play a college softball game. The staff up front was welcoming and helpful. The hotel is updated, clean and the rooms are a good size. Breakfast was good enough to do the trick. We'd stay again.

I follow my fiancé and the oilfield, we stay in hotels ALOT. We stayed in this best western for a little over a month and I didn't have one complaint. The breakfast was always delicious, anytime I eat at a hotel I almost always think “not as good as best western in Odessa”. We got to know the staff and they were always so kind and helpful, always greeted and said goodbye as we left. It's also quite in the hotel (except for the usual mornings of going to work, which is expected) but during the day and evening it's quite and relaxing!

I liked this hotel, great clean new rooms, good breakfast, great people to deal with. I recommend Best Western Plus in Odessa and like brand Best Western, in USA, Canada, EU, Middle East I used, never disappointing me and my family traveling for pleasure or for business.

Gary Kelly was very helpful with all of my needs. Awesome guy! The staff was great. I will only be using this place during my business travels. It was my first time in the area and Mr. kelly helped me find restaurants, etc. this place is well worth the money. I will be sending all of my employees here as well.

I am a singer/songwriter and I stayed here to get away from life for a bit. During my stay I wrote a new song. When I was checking out Monica and Gary listened as I played my new song, and some other folks stopped by to listen too. A member of the housekeeping staff also gave me a good review. So I love this hotel. It is by far the best lodging in Odessa with clean rooms, a great breakfast, and friendly staff. Thank you for a great stay, you folks are awesome. I will definitely be back.

Raji C, General Manager at Best Western Plus North Odessa Inn & Suites, responded to this review
Wow! what a perspective view. We are glad that the hotel decor and environment were beyond your expectation. Our staff was really motivated by your comments that you had delicious breakfast and were treated by as you described awesome people. We look forward to your visit soon.

Great motel and staff price was steep just because of the demand in the area. I enjoyed my stay and made it nice when so far away from home people we quiet in the rooms and was able to sleep i look forward to staying in future

Raji C, General Manager at Best Western Plus North Odessa Inn & Suites, responded to this review
Thank you for the feedback. We are glad we meet your expectations. We intend to strive your next trip to Odessa even better. Thanks for enjoying the quite rooms. We look forward to your next visit to the area.

Vanessa was such a great soul ! She made me feel right a home ! She was very helpful with my stay she even recommended a great church definitely need more people like her !!! She definitely made me want to definitely come back here next time !

Raji C, General Manager at Best Western Plus North Odessa Inn & Suites, responded to this review
Thanks for your beautiful comments on the front desk employee. We try to help the guests provide any assistance that makes heir stay better away from home. Thank you again. Please come back and stay with us.

It's refreshing to check in to a clean hotel that treats you like family. I travel 200+ nights a year and BW plus Odessa is my absolute most comfortable stay. Raji the owner makes sure everyone feels welcome and happy. Vanessa at front desk goes above and beyond to make you feel at home. Can't say enough good things about this hotel!

Raji C, General Manager at Best Western Plus North Odessa Inn & Suites, responded to this review
We are very proud that you feel home away from home. Great feedback coming from someone who travels as extensive as you and feels most comfortable is remarkable for us. We are determined to maintain the grand service as described by you. Once again our whole staff is thrilled and working hard toward superior guest service.

Vanessa was the one that checked me in, she was so nice and helpful. I love how upbeat she was, and made me feel great about my stay. She went above and beyond to make me feel at home. Will be returning!

Raji C, General Manager at Best Western Plus North Odessa Inn & Suites, responded to this review
Thanks for the good feedback from our wonderful staff. We are proud to have you stay with us and enjoy the friendly staff that meets or exceeds your expectations. Please stay with us when your trip makes you come to Odessa/Midland.

Top notch service from Gary and the Staff. Will be staying there only. Building and rooms are beautiful. Very clean and comfortable beds. So close to all the attractions of Odessa but off enough to enjoy the peace!

New and beautiful ....the decor is gorgeous! lovely breakfast room with wonderful presentation of food. located walking distance from a variety of very nice restaurants. very comfortable and well- priced...definitely the loveliest Best Western we have visited.

Raji C, General Manager at Best Western Plus North Odessa Inn & Suites, responded to this review
Thank you for your motivating feedback indicating that the hotel feels new while it is 4.5 yrs in age. We are glad to hear that you like the decor, food and its presentation and convenience to many restaurants. We sincerely respect your compliments of the Best Western you have visited. Please come and stay with us during your next stay in Odessa/Midland.

There are other hotels right next to this one and in area that are much nicer. The beds are uncomfortable, employee at front desk was rude and breakfast was dried out sausage and gross looking green eggs. Toiletries are poor quality.

Raji C, General Manager at Best Western Plus North Odessa Inn & Suites, responded to this review
Thanks for your feedback. We have made a note of your inconvenience and will strive to make improvements in the areas mentioned. Please feel free to talk to me.

This hotel is and has always been a great place to stay. It is the only one in Odessa I will stay at and recommend. Raji and his staff are the most helpful and courteous people i have had the opportunity to deal with!

Raji C, General Manager at Best Western Plus North Odessa Inn & Suites, responded to this review
Thank you for the wonderful feedback on your last stay. Due to this, we are highly motivated to perform for our guests and try to exceed our guests' expectations. We thank you again and hope you would stay with us on your next trip to Odessa/Midland.

When checking in for a family wedding, our room with 2 queen beds had been given to someone else. The hotel was sold out and there were no others available. The front desk was able to accommodate us in a king suite for our 5 day stay. We were thrilled! Every single person was friendly, professional, and made us feel welcome. We would stay again in a heartbeat.

Raji C, General Manager at Best Western Plus North Odessa Inn & Suites, responded to this review
Our staff was glad to accommodate you and we were glad to meet/exceed your expectations. Your comment that every single person was friendly, professional and made you feel welcome was thrilling for the whole staff. Please come stay with us whenever you are in the area.

Great room, very clean and great staff. Breakfast was very good and the food was hot. Great location for my trips and is not noisy in the rooms even off a major road. I will continue to stay here every time I am in this area!

Raji C, General Manager at Best Western Plus North Odessa Inn & Suites, responded to this review
On behalf of the entire staff, I thank you for the outstanding review. Thanks for letting the other travelers know about your experiences here at Best Western Plus. We make every effort to keep all our guests ffel at home and returning to us. We look forward to hosting you again soon.

From the street, you approach the hotel from the back side. But the front will wow you! Our room was a King standard but it was most roomy. There were lots of towels but a few had seen their better days. The cookies at the front desk were very large and when we came back from dinner were invited to take a few for later on. Breakfast was standard fare except for the waffles --- they are in the shape of the State of Texas! cute! Pricing for AARP was good Room was clean. WE have not stayed in a BW for some years and were most impressed. If you read my review ,please give it a thumbs up. Thanks There is a McAlisters with in a 2 minute walk from the hotel in the little shopping center and it is a good place to eat.

The heat was not working and the maintenance man could not fix it. When I asked for another room, I was told the hotel was sold out. The desk clerk said another room might become available later if someone did not show up to claim their room, but it would have been too late to start packing and moving to another room.

Raji C, General Manager at Best Western Plus North Odessa Inn & Suites, responded to this review
Thank you for your feedback. Apologize the the inconvenience. For your information, the remote control allows you to change from cool to heat as the manual next to the remote on the wall says. Our front desk is trained to advice the proper instructions, if a guest calls. Once again we apologize the inconvenience that caused you.

Very comfortable environment with friendly staff!!! Always first choice while on business or pleasure, breakfast is always amazing with great friendly staff with great evening dining establishments near by with in a mile or two

This was the third time we had stayed here and have always been pleased with the service and cleanliness of this hotel. The rooms are large and comfortable. The breakfast is always fresh and many choices to choose from.

Nothing negative to say. Price was great, hotel is new, clean, nice place to stay. Located in area very close to dining and shopping. The Staff were friendly and hospitable. Couldn't ask for more! I would stay again.

From the friendly staff, to the clean rooms and beautiful decor and the excellent breakfast, this is the best hotel we've been to in the West Tx area. Not to mention up there in the top 5 of all our hotel experiences everywhere. Highly recommended.

Unfortunately we lost a good friend and had to travel to Odessa and stay for two nights. We rented 2 rooms as our daughter and two grandchildren were staying also. The staff was very helpful and we were able to use points for one of the nights. The pool was perfect for the grandkids and made the trip a mini family time to deter from the purpose of our stay. The hotel was very clean, our rooms were wonderful. The staff even let us sneak in for breakfast a little late while they were cleaning up.

West Texas - A very nice hotel and close to food and shopping. Clean hotel with a great staff who are always ready to assist. Clean rooms and good breakfast. Easy drive to a number of restaurants and shopping mall.

Convenient location between Odessa and Midland close to UTPB and Midland's Grande Sports Complex. Meticulously clean and very quiet...beautiful pool area with splash pool for the little ones. Outstanding free breakfast buffet. Efficient check-in and check-out process LOTS of smiling faces!!

i have been on assignment in the midland/odessa area of and on for four years now. one thing about this place is that it is consistently professional good internet, warm breakfast, clean and safe. what else coulkd you want? i jhave never been dealt any problems or reasons to even look at another hotel.

the lobby and halls were hot and muggy. My room was damp and humid. Will not stay here again. There are too many other hotels in the area. I will be traveling to the Odessa Area quite a bit in the next few months but plan to stay somewhere else. Thanks MM

Great place to stay and great price I will be staying here again in the future pool was great breakfast on point if you're searching for a place to stay well your search is over if you don't stay here you'll regret your decision

I never write reviews, but if you want clean room, nice breakfast, and very decent folks stay here. One thing about Odessa, it is hot, hot, hot. But the BW is totally kool!!! You will not regret staying at this one.

The only bad expirence at this hotel was the employee gave a disgruntled sigh while I was helping my child get his breakfast. It wasn't directed at us but someone behind us. The rest of the hotel staff were very friendly. The price might've seemed a little steep but for the room wa got compared to other hotels in the area it was a steal. I would definitely stay here again.

This hotel is a cut above most Best Western's. The breakfast was fresh and the area very clean. The rooms are nice and you can actually sleep on the bed. We did not use the pool but it was clean and inviting. The fitness room was clean with the usual machines. The internet was actually semi-fast.

we were planning to stay in another city, but were unable to make that happen. we happened to find this hotel. very nice stay and great service. when we travel that direction we will use this hotel if possible.

Love the Beat Western hotels. They are always a nice and helpful. Not a bad experience as of yet. The breakfast is different at each location and the quality is good. I would highly recommend these hotels to my friends and family. Thank you!

Beautiful location. Spacious room. Comfortable queen size bed with 4 pillows. Breakfast waffles, toppings, bacon, ham, hash browns, cereal, fresh fruit, yogurt, bagels, donuts, coffee center. Tipping was expected. There was a jar on the counter.

This is a brand new hotel, wonderful accommodations for a 9min drive from interstate, well worth the detour. They even went found son's stuffed animal and mailed it back to our home. Breakfast was so good and the pillows were awesome.

I personally didn't get to stay here, I did have a reservation with them but some how they were over booked and could not give me a room I was a little upset but the lady working the front desk was AMAZING she went above and beyond for me she made sure I would have a room else where , she even paid for my transportation her kindness towards me was wonderful , next time I'm in town I will DEFINITELY be staying here and looking forward to it, THANK YOU VANESSA!!!

Our room was not cleaned or made up. When asked about it, they reply was that they were short staffed and just handed us more towels. A light was out in the bathroom and the kleenex box was empty- the staff should have caught that prior to check- in. On a positive note, the breakfast is great and they staff was very friendly.

This is the 2nd time we have stayed here & it is very nice & very quite. We always request ground floor & closest to lobby. We got a large suite in place of 2 double beds. Even though it is quite pricey, all the hotels in Odessa are expensive due to the oil boom economy. We are best western members & each stay gets points.

I have traveled a minimal of ten years out of the last 30 for business. I can honestly rate this as overall the best experience ever. The hotel is spotlessly clean, well maintained.... no worn or shabbiness whatsoever, I absolutely take a deep breathe when I walk into my room and turn the lock to the world. Its peaceful. In the morning when I wake, and have my coffee.... I descend upon what is absolutely.... no question... no guess.... BEST HOT BREAKFAST BUFFET EVER!!!! You name it, its on the buffet line... from fresh fruit cups, yogurts, biscuits&gravey scrambled eggs, two meat choices, waffles, tortillias, hash browns, and so much more I can't even begin to list. This is all the work of a lovely woman named Janice who puts as much love and care into her food as she would if she were serving you in her own home. But what truly gives this place a lustre.... and sparkle... placing it above all the rest is the staff. Polite... courteous.... no request too small or too big.... and the feeling they are genuinely glad you're here. Now this review makes me seem like a relatively easy to get along with.. happy individual. I am not. In fact I have rather high and most often as not standards which are hard to meet.... much less maintain. I do not praise often but when I do its honest and on point. These folks are the genuine article. Quality at its highest... You'd be hard put to find a greater value for your money.

I spent 4 nights at Best Western in Odessa,Texas while working in the area and this was one of the nicest motels I have ever stayed in. Everything from staff,to clean rooms comfortable beds, great breakfast and great location to anything you need. Highly reccomend this motel.

I always stay here. The reason why is the employees and owners. I always get the best service when in town on business. They even helped me jump start my truck when I was leaving. I will definitely be back.

I stayed hear in February not a bad deal for Odessa plus we get a great corporate rate. Decided to book again tonight and was told by the first person that answered that they had no rooms (lies). I always check my corporate site before calling in a reservation. Called back and talked to a very uncouth individual name Erica that lied again and said I could only book online. She became argumentative once I called her out on her lies. Integrity is not a word this staff knows.

Raji C, General Manager at BEST WESTERN PLUS North Odessa Inn & Suites, responded to this review
Thank you for your feedback. We apologise for your inconvenience. We at Best Western Plus take pride in our customers needs. Action has been taken on your complaint and we hope you will return and stay with us whenever you are in Odessa.

Pretty new motel, and very nice, clean, comfortable. King size bed room very spacious. Quiet experience. The breakfast was very good -- eggs, ham/bacon, sausage, potato dish, breads, bagels, fruit cups, yogurt, waffle maker, cereals, juice, coffee (including decaf). Cook and housekeeping staff extremely friendly. Front desk staff pleasant. Wireless internet worked great (for your own security, make sure to connect to the correct network, even if they are named what you might expect). Would definitely stay again. Note that Mapquest directions are incorrect coming in on I20 from the east. Taking the 338 loop north off I20, turn east on 191, and then take Billy Hext turnoff. Tres Hermanas is off Billy Hext. Google maps has it correct. Had a great steak supper at Saltgrass Steak House, right around the corner.

We stayed here to catch a concert. Very nice and clean place. The rooms are basic. But the AC doesn't play! It will freeze you to death! Lol The staff was so nice and helpful! They had a little pantry in the lobby that was very convenient. Location was great for are needs being only a few miles from venue and surrounded by great restaurants options. We enjoyed their breakfast before hitting the road and it was great! I would recommend this hotel!

An unexpected trip to Odessa Texas required a hotel stay last minute. Upon looking at trip advisor I found this Best Western to be the top rated hotels in Odessa. Concerning the fact that it was the weekend following Thanksgiving, I was fearful to find out how much hotels would be running. To my shock I paid a very reasonable price for staying a Friday and Saturday night following Thanksgiving. The decor and pictures looked promising. Upon arrival after midnight, I check in and my room is very clean and smells fresh. The beds were extremely comfortable and everything seem to be very clean. One amazing impression was whatever they use to clean the floors, it did not leave a nasty film. One thing I cannot stand is being in my socks or even shoes for that matter and feeling like I'm stepping on the floor that has a small film that leaves a mark. They did have a good breakfast that contained eggs, waffles, bacon, sausage, cereal, yogurt, muffins and of course juice. One thing I loved about the breakfast was the eggs weren't runny and appeared to be fresh scrambled eggs vs power eggs. I truly really had no complaints about this hotel, I definitely know that I will be having to make future trips to Odessa and I will most definitely be staying here

Bait and switch. Quote you one price, charge another. Charge card then hand you bill. Then tell you the card has already been charged and only manager can look into it. Never hear from manager, even though promised by front desk clerk.

This hotel is relatively new, and was in a good location. My only complaint is the placement of the mini-split aircon directly on the sofa in my room. You simply could not sit on the sofa without it blowing directly on you. I tried adjusting it to no avail. Certainly not a huge issue, but could have been designed better. Hotel is close to new restaurants being built, so in the future that will be a plus for dinner. Breakfast was as one would expect, fairly standard. Staff was nice, grounds were clean. Would stay there again for sure.

We were excited to stay at a rather new place in Odessa. We never have been happy since The Elegante became so tacky. Like the new area where it is, nice restaurants and good new area. The owner/son/wife were really lovely and when we came we were very happy with our reception. The King Suite was nice on the first floor. But, we were disappointed that our room was not made up on the first day were were there. They said our DO NOT DISTURB SIGN was on the door, but it wasn't when we left at 11:30 am. The cleaning staff leaves at 2p, so I guess they just forgot and wanted to leave early. So, that made things a little disappointing. In addition the sheets are very gauzy just like all (most) motels. They need more thread count. I could not sleep. And they don't, like so many motels and some hotels, change the covers and bed spread between visitors. They do put clean sheets on around the not cleaned cover, but that doesn't make it for me! And they don't wash the bedspread between guests either. That is not acceptable to me. I cannot relax if I am worrying about not letting the cover touch my face and have to take the bedspread off. The blanket was very thin between the gauzy sheets. They seem to be more interested in the oil field workers. They leave early and don't need to have their sheets changed daily. They let us know that. Well, I don't care about them, I am me. I care about the environment, but if i am away from home, I want to have special treatment and not reuse sheets and towels. They do have a lot of breakfast items and a very nice dining area. They do try for the most part, but they can really do better.

We enjoyed our stay overall -- hotel is new and beds are comfortable, the free breakfast is decent. They have a few family rooms that are perfect and spacious. However, the AC is a system I have never seen before and no matter how hard we tried to adjust the system according to the directions, we were still freezing to the point that I had a headache both nights -- the boys in the family loved it. The staff is very nice and friendly and check-in is quick. However, both times we stayed at the hotel we were charged more for our room even though the system showed a cheaper price -- and we were told it would be corrected when the manager came in later that day. It took several calls to get the difference refunded so we won't stay there again.

Nice hotel, friendly staff. Did not have any issues during my stay but obtaining a receipt for my expenses afterward was disappointing. I was treated as if my request was unimportant since they had already gotten my money. Had to call three times in order to get them to email the receipt I needed.

The staff at this motel must be among the most pleasant and accommodating I have ever encountered. This was true of everybody I encountered, from the desk clerks to the breakfast host, maids and handymen. The rooms are not plush (e.g. starter-home quality faucet on sink) but are thoroughly adequate (e.g. plenty of good towels). The main issue I had was trying to figure out the remote control for the L/G A/C. There is an English language guide on the wall, but it is very sketchy. It made for a very chilly night. On the good side, the A/C noise level was low and reasonably even, with no noise from other rooms. The beds were firm and the breakfast buffet all that I would wish for, with scrambled eggs and two choices of meats. The price was quite reasonable and the location ideal for our needs. Well done.

I have stayed at this hotel before and was pleased. Staff is friendly and helpful. i was disappointed with breakfast this time. Very little eggs and very little milk. Told the female attendant and she said ok. Ended up having a glass of juice and a muffin.

The room still had the new smell. Opened the window to air it out. My wife has had a back ache for several weeks but by the second night here the pain was gone. The facility is new and clean. It is located on the main drag that has all the major stores and restaurants. The exterior color scheme is strange and makes it show up for miles around.

One night stay. Check in was quick and easy. Room was nice and clean. The air conditioner was a little loud. Room had a weird chemical smell. Someone urinated in one of the elevators. Stay classy Odessa. Thank goodness there were two. Breakfast was meh. Dry and pretty bland. Not the worst place I've stayed in visiting Odessa. Price was reasonable but I would probably not stay again.

The hotel was very clean, the staff was great, they were friendly,helpful. the rooms were clean, quite, and comfortable.they have the best breakfast we have had at a hotel. the whole place was very nice and clean, and was located on the out skits of town but still close enough to be convenient.

We have had the good fortune of staying here for more than a few days , and beside the great rooms , modern decour and best breakfasts in town , it's the staff that has made us feel at home and always willing to help and make shure things are good with us . would recomend again and will be back anytime we are in Odessa thanks so much to all the staff on keeping this a first rate hotel , pride in ownership is very apparent. Thanks again jp

Stayed here in June of this year. Very impressed. Had some room issues this time that were unacceptable but desk clerk was very apologetic and moved me to an upgraded room. Much better and back to last trip's standards. Anytime I come to Odessa I will stay here.

First, the Internet service is pretty bad, even on the first floor. ADA rooms are not ADA compliant. Roll in shower provided but door to restroom closes automatically on a spring, making it difficult for mobility. In addition, bed is so high off the ground, those with mobility/transfer issues have to be lifted. Now, breakfast is good, but they support the practice of the breakfast staff asking for tips. In addition, there is a tip jar on the counter. People during the breakfast were putting money in the jar out of guilt because staff was standing next to it. Did the person greet us? No. Did the person offer to help make our waffles? No. Did the person offer to take items to our table? No. Did the person offer us coffee or juice? No. Did the person even clean up the table or check back? No. Tips are a gift, not a requirement, and when a tip is EARNED, it's given. I don't need a money jar to remind me, nor do I need staff following me out the door to wish me a nice day. I can't believe they allow this practice. I'm not going to tip someone for expecting a tip. If someone is truly earning a tip, they don't need a jar--customers are happy to hand it to them personally, as I did at a Best Western in California, for exemplary service! Don't get me wrong, the property is a nice, new property, but there needs to be some changes to make it a great experience. Do not use GPS to get directions as the street is not yet recognized. Call the front desk for directions.

Beautiful hotel, great beds, excellent service and staff. You have to try this one out. The breakfast was top notch. Cleaning staff were friendly and all staff smile and seem to be very happy to work there. The hotel is around three years old and has special locks on the door to avoid unwanted entry. It is excellent.

What made our stay was that what could have been a bad experience the staff went beyond their regular jobs. This was a quite trip to Odessa, one night, and then back home. I couldn't book online so I called. The woman I spoke with was most helpful and after a brief delay gave us an additional discount. The night we were there a severe storm moved through, knocking out the elevator and wifi. In the morning we found a note under the door explaining the situation and giving helpful information. The breakfast was way beyond what we'd expected.

If you read about my trip last week to Galveston, you know I was pretty disappointed with the BW Plus there. This hotel completely made up for it. Super clean. Very modern. Great breakfast. Nice staff. I was really happy with the stay this time around.

We stayed here two years ago when it was pretty new and we were in the area again so thought we would stay here. It's on the edge of the town so you do have to drive to get to resturants but this also means it is quiet. The room is very spacious, but the bathroom is only average - big enough though. The bed and pillows were comfy. The air con (LG wall one rather than under the window) was one of the quietest we have ever had in a hotel room. I remember last time it was interesting how to work out the instructions but now the instructions are on the wall nearby. The cleanliness was OK - there were a few marks on the walls and splashes up the side of the bed (and someone will be missing a small toy dinosaur that was under the valance at the end of the bed!). The staff we came across were all very friendly and helpful too. We didn't have time to get breakfast or use the pool - the pool was an outdoor one with comfy chairs around it - looked inviting!

I wanted to stay only 1 night in the Best Western Plus in Odessa, decided then to stay a second night, because I felt so well there. Rooms are great, fast internet, the whole hotel is new - staff is friendly. I also used the small pool putside, it was a nice and refreshing place. I can absolutely recommend to stay there!

We were in Odessa to attend my uncle"s funeral. We had traveled 10 hours and were both physically and mentally wore out. Our check in was very fast and friendly. Our room was very nice and plenty of space. The Best Western Plus North Odessa Inn & Suites, in Odessa, Texas was the first hotel we have stayed in that it was quiet and you did not hear stuff going on in the next rooms.

When I travel to Odessa, I stay at this Best Western. The staff is always friendly and the rooms are clean. They have a good fitness center and it is convenient to everything. The breakfast is always good with a wide variety.

Very good staff and good AC in the room. The manager made sure that our company's employees are handled well. I slept very well and I love that the work out room has its own AC that you can control! The hotel's location is ideally suited to many things locally.

Excellent on all services . Room was fantastic. Will recommend & stay again. Best we found all the way across the country. Room very clean, shower extra nice, bed very comfortable. Breakfast was great.

I found this hotel to be a great value and appears to be new. Everything was clean. The only complaint I have is the bright blue light from the heater/AC wall unit. I merely hung the bed covering over it to block it out.

Raji C, General Manager at BEST WESTERN PLUS North Odessa Inn & Suites, responded to this review
Thank you so much for your kind words and your feedback! The staff here takes great pride in making sure the hotel is very clean so you feel at home. Our staff was delighted to hear your comments. I am glad to hear that you received a "Good Value" for your stay. We look forward to our next opportunity to serve you! Raji Chhabra General Manager Best Western Plus, "Where You Stay With People Who Care"

Very clean, spacious room. The hotel was virtually empty and very quiet. Couple of good places to eat nearby. Free breakfast which was more than adequate. Very nice lady in the breakfast area. No hassles. Just a few minutes off I 20.

Raji C, General Manager at BEST WESTERN PLUS North Odessa Inn & Suites, responded to this review
We are delighted to hear that you experienced the Cleanliness, Spacious Room, and a variety in the free breakfast. The staff here takes great pride in making sure each guest has a wonderful experience as such these comments were very motivating for the staff. We look forward to our next opportunity to serve you! Raji Chhabra General Manager Best Western Plus, "Where You Stay With People Who Care"

I came home after a long day of work to some fairly horrific plumbing issues in my RV. It was March Madness and I was looking forward to chilling and watching some B-ball. NOT VERY HAPPY!! I shopped around and saw the BWP on 191 had high ratings and what seemed legitimate good reviews. When I drove up I was pleasantly surprised at how new the hotel is. The lobby is very clean and modern (there is actually a wall full of water and bubbles bubbling up to the ceiling - like something you would see in Miami Beach or Las Vegas) and the hotel hostess, Misha, pleasantly greeted me. I was on the phone with my wife trying to get a good online deal - priceline, kayak etc. Misha immediately told me that she would honor any deal that she could find on Priceline.com. With only a couple of minutes of surfing the net, I had my online price and was very satisfied! Misha was extremely nice/easy to work with. The room was impeccably clean and practically brand-new. Nice funiture, great tv, amazing cooling system, and a luxurious freakin bed! I took a shower, turned on the tube, ordered a pizza and enjoyed an easy evening of college basketball. PLUS I got a great AND QUIET night's sleep. The next morning, I had a free hot breakfast and was off to work. NOT ONE SINGLE THING TO COMPLAIN ABOUT. Very pleasant experience all the way around. Their reviews are well-earned, and legitimate!!

Raji C, General Manager at BEST WESTERN PLUS North Odessa Inn & Suites, responded to this review
We are proud to have excellent rating from you. This is really what matters to us. Your response mentioning "great night sleep, cleanliness, and new like amenities and pleasant experience" really motivated our staff to continue on our motto of giving superior compassionate care to each of our guest. Thank you again and we look forward to your next stay at Best Western Plus whenever you visit Odessa/Midland.

Newer and very clean enjoyable place to stay. Helpful staff, quiet restful night. Room was clean and the bed comfortable. Our room was upgraded to a suite when we checked in because they didn't have what we requested when making reservation.

Raji C, General Manager at BEST WESTERN PLUS North Odessa Inn & Suites, responded to this review
Thank you for your stay with us. We are glad that you enjoyed the courtesy provided by the staff and the comfortable bed and other amenities. We are happy we met/exceeded your expectations and your experience was positive for the Best Western Plus. We hope you will stay with us on your next visit to Odessa/Midland.

good breakfast and very clean, comfy room. staff was very helpful and check in-out process was quick. good location close to malls and restaurants, but still off the main road. I would definately consider staying at the best western again.

Raji C, General Manager at BEST WESTERN PLUS North Odessa Inn & Suites, responded to this review
Wow! We were so delighted to hear such great comments from you. We are glad that you enjoyed the location in the immediate vicinity of restaurants and shopping. Also you mentioned the amenities provided you with comfy feelings and the breakfast was according to your satisfaction. We definitely welcome your next stay in Odessa/Midland with us. Thanks again for making Best Western Plus as the hotel of your choice.

We went to Odessa for my sons weeding and stay @ Best Western Plus. It was very nice/-new/clean rooms, cheerful and friendly staff., smooth check in and out(no drama!!). Wood highly recommend to everyone.

Raji C, General Manager at BEST WESTERN PLUS North Odessa Inn & Suites, responded to this review
We are glad to see your pleasant experience at Best Western Plus which enhanced your visit to Odessa. Your stay complemented by cheerful and compassionate staff, their efficiency, cleanliness of the hotel and comfortable feelings, really enforce continuing our duties with pleasure. Thank you sincerely and we appreciate for your comments on recommending the Best Western Plus your acquaintances. We would appreciate your next stay to the area again with us.

Three room was clean, the front desk was amazing. The morning breakfast was always fresh and a variety. The hotel was very clean and quite,it was close to a wide range of restaurants. I would recommend this hotel to everyone. I would stay here again, if my jib brings me back.

Raji C, General Manager at BEST WESTERN PLUS North Odessa Inn & Suites, responded to this review
Thank you very much for re-affirming to stay here again when your job brings you to this area. We were delighted to meet/exceed your expectations. Your feedback on friendly front desk and great breakfast with daily fresh items and more than satisfactory other amenities was very motivating to all our employees. We look forward to serving you and offering you "Superior Customer Care" every time you visit us.

This hotel was much more than I expected. The decor and design is beautifully modern and the hotel itself is very clean. The room had high ceilings and was much larger than other hotels I've stayed in. The staff was courteous and kind and the lady in the kitchen for breakfast was very accommodating and sweet. This hotel has definitely changed my opinion of best westerns. Will be back on my next trip to the area.

The place is new, clean, and comfortable, however, I was appalled when accosted by the dining staff who rudely announced, " This is for hotel guests!" I told her I was a guest and I proceeded to get coffee. She never even apologized (or at least smiled), she only shouted over to me as I was leaving, Breakfast is over at 7:30!" In all my 50+ years, I'd never been treated so rudely by a hotel staff member. It was about 7:15 and we were the only 2 in the area at the time so I suppose she knew she could be rude and get away with it. May I suggest that next time if she's in doubt, that she hopefully ask someone whether or not they are a guest of the hotel. And another thing, once she realized I was a guest, she should have apologized. Of course that never happened. I also let the clerk know what happened when I was checking out and she said they were used to free loading men there for meetings. Still not the answer that I was hoping for. How about taking some responsibility instead of making excuses. I realize the place is highly rated because it's new and nice, however with a decline in customer service and that aging of the facility the ratings will go down.

another easy stay. quick check in, clean room ready, quiet overnight with a hot breakfast. hell of a staff. no complaints chrissy helped with easy check-in paperwork and Allison helped email my receipt back to our corporate office for ease of billing/payment

On a road trip from Texas to New Mexico and then came the Goliath blizzard of 2015. They had rooms available and we stayed overnight. The staff was exceptional. They recommended a deli right in front of the hotel in the middle of the afternoon but recommended we go then because they were closing early like the rest of the town. Very accommodating. Breakfast was good but they were out of waffle mix. Bummer. But I was warm and not in a snowbank on the side of the highway freezing to death so I forgive them! Very clean. Highly recommend!

I was traveling across country with my in-laws. We were planning on staying in Big Spring but decided to stop early for the night. I used my AAA book and found this hotel had high reviews. Even though we did not have a reservation Misha was very understanding of our unique situation and made sure we had a room with a private bedroom for my father-in-law at a very reasonable price.

I visit Odessa/Midand on a regular basis for a week or two at a time, and this is my hotel of choice!! The hotel is very clean and welcoming and the customer service is excellent. Every employee that I have met at this hotel has smile on their face and is willing to assist in any way. The rooms are clean and comfortable and the complimentary breakfast is very good and more extensive than the usual cereal and pastries. In addition, we rent the meeting room to use for training purposes for the weeks I am staying, and it includes the little extras that make offsite training easier including a flat screen for projection, large white board, small fridge, and microwave. It makes for a very comfortable and welcoming environment for our trainees

Our room 413 was spacious, with a refrigerator but no freezer, a comfortable padded chair and a disk with a roll type chair. There was ample storage space and the shower had a grab bar. A guest coin-op laundry was located on each floor. Breakfast was extensive, with a good selection of hot and cold foods, including two kinds of bakery muffins and fresh fruit cups, a better breakfast than we've had at most chain hotels. The next day's breakfast had four different hot items. Staff were helpful and friendly, and the hotel and room were attractively decorated.

Excellent customer service starting with the front clerk, housekeeping and kitchen staff. Hotel is very clean, spacious and the décor is to die for. I love the nice calmly warm color use in the rooms.

I had a great experience here, and would recommend to anyone. Everyone was friendly, and they have free breakfast every morning. They also have a weight room, and an outside pool. Overall I had a great stay.

great staff including personal greeting upon arrival smelled of fresh paint and cleanliness. rooms were spotless breakfast and overnight staffs were on point again. will be back after the holidays and will stayhere again

They had a room available when I did not pre book a room. I did not what to go to a different hotel because I have stayed here before and it was in the location I needed to be at. I would recommend this hotel if you are staying in Midland Odessa Thank you

We asked for a room on the ground floor and ended up on the 3rd floor near the elevator. The lady said the first floor was booked up and there were 3 cars in the parking lot. We checking in at almost 6 PM on a Sunday night. The hotel was clean and looked relatively new. However it was off of the beaten path a bit compared to some of the other hotels on I-20. The room had an order of fresh carpet (a chemical smell) you get used to it rather quickly though. The wi-fi is terribly slow and not much fun to wait for stuff to download. The customer service is lacking in this place, very much so... The bed was somewhat comfortable and I didn't have a sore back in the morning. The shower head was at a great height and the water pressure was fairly good. The place looked new or newly remodeled. It is close to about a handful of restaurants, but if you use the frontage road you go out down one side and have to find a hole in the freeway to get back going the other way. There is however, a road out behind the hotel that you can use to get to and from restaurants and local stores.

Once again my stay at this Best Western was great. At check in Ms Misty was an absolute delight & fun to meet. She was so upbeat & had a smile the whole time. This is an example of the great people that Ms Melissa hires. Everybody is so accommodating.

Fantastic staff at the front desk. Very friendly and helpful. The breakfast that Ms Janice serves is one of the best from any hotel. We enjoyed our stay and highly recommend this property to anyone traveling to the Odessa area.

Raji C, General Manager at BEST WESTERN PLUS North Odessa Inn & Suites, responded to this review
Thank you for complimenting the humble and compassionate attitude of our staff; this highly motivated them to continue aiming high in exceeding the guest needs. Further your words as the Best Breakfast from any hotel is a definite plus for our guests. Thank you again on behalf of all our employees and we would like for you to stay with us on your next trip to Odessa/Midland.

I stay in midland/Odessa every Tuesday night while servicing my existing customers and looking for new opportunities in the area. this operation is very dependable and consistent, meaning it's one less thing I need to worry about. the staff is friendly and willing t help with anything and everything. Allison at the front desk is very professional and helpful. Raji has built a very customer-oriented staff reflecting clean and professional values. even the bonus breakfast is worth the admission.

Raji C, General Manager at BEST WESTERN PLUS North Odessa Inn & Suites, responded to this review
All our employees look forward to your visit every week. You give us the purpose to make everything better and feel happy doing it. Thank you. Please continue visiting your home away from home! in Odessa/Midland.

We were in town for a concert at the Wagner Noel Performing Arts Center and stayed the night at this hotel. It's as nice or better than any Hyatt Place or Hilton Garden Inn we have stayed at. Cookies at the front desk, coffee always on and a great staff. The dinning area was nice and the breakfast was better than any continental breakfast we have had at a hotel. Clean large room. Great location.

Raji C, General Manager at BEST WESTERN PLUS North Odessa Inn & Suites, responded to this review
We thank you for your Review stating that we were able to exceed your expectations. We believe in giving superior/compassionate customer care. It is good that you liked our amenities and courtesy from our staff. They are overjoyed to hear that. We look forward to your stay with us on your next trip to Odessa

Booked into Best Western Plus North Odessa while traveling through Texas on way to visit family. The staff was friendly and the room was spacious and comfortable. Service was very good. The breakfast attendant even cooked boiled eggs especially for one guest when she couldn't eat the regular fare. I was impressed!

Raji C, General Manager at BEST WESTERN PLUS North Odessa Inn & Suites, responded to this review
Thank you for your great remarks about our great staff, breakfast, and great stay. We feel proud that we were able to exceed your expectations. We hope you will stay with us on your next visit to Midland/Odessa.

One of the best hotel I ever stay at. I would stay here again. Great staff. Great room, great breakfast. Great location What else can I but great stay. Why some where else. The stay was great. What else I can say.

Raji C, General Manager at BEST WESTERN PLUS North Odessa Inn & Suites, responded to this review
Your words: "One of the best hotel I ever stay at. I would stay here again. Great staff. Great room, great breakfast" are resonating in our staffs' ears. We are all thankful to you and we are reminded to continue trying to exceed all guests' expectations. We definitely invite you to come stay with us on your next visit to Odessa/Midland

After a 14 hour day of travel and work I walked in about 7 pm to check in and was treated to Dominoes pizza in the dinning area. That was unexpected and kept me from having to get out and about again. Thank you

Do not stay here if you NEED uninterrupted internet service. Other than that my stay was perfect. Staff went about and beyond and could not have been more helpful. Everything was just great except as noted above.

Clean, modern, well kept hotel; attentive staff, well-stocked hot breakfast, easy parking, good food close by, less than 10 minutes to the airport, good coffee set-up, fair pricing, convenient business center.

I booked this hotel for work travel and was very satisfied. Great value and location. The front desk ladies remembered names and were very welcoming. I left a night early because business was finished sooner than expected and they were very helpful. I noticed they were very pleasant and helpful with all the guests that came in. I would definitely stay here again; no doubt.

Very clean and conveniently located hotel. Located in East Odessa right off the highway. Staff was friendly and rooms were clean and comfortable. There are many restaurants and some retail businesses close by. The hotel rate included a daily full breakfast. The pool was clean and inviting. I would recommend this hotel for business or pleasure, with or without family.