Blue Water Inn & Suites, BW Signature Collection

Julie, Thank you for taking the time to share this, and especially for including the photos. I personally reviewed your comments and the pictures you provided, and I completely understand why you were disappointed with your room. I sincerely apologize that this was the experience you had with us. An air-conditioning issue combined with finding insects in your room is certainly not the impression we want any guest leaving Blue Water Inn & Suites with. While being in a warm coastal environment means pest prevention is something we continuously have to stay ahead of, what you documented deserves our attention rather than an excuse. Your review has given us something specific to act on. We are following up on the room itself, including the HVAC performance and our preventative pest-control measures, so we can address the conditions that contributed to your experience. I know a response after the fact doesn't change the room you received, but I do appreciate you bringing it to my attention and giving us the opportunity to improve. I hope you'll consider giving us another chance in the future to show you the experience our hotel is capable of providing. Heer Patel General Manager

Thank you for your fantastic review! We're delighted to hear that you enjoyed our service, friendly staff, and comfortable rooms. It's great to know you appreciated the variety in our continental breakfast, and we're thrilled that you found the beds to be so comfortable. Watching golfers tee off at the beautiful course next door adds a lovely touch to the experience! We truly appreciate your feedback and look forward to welcoming you back for another great stay!

Thank you for your wonderful review! We're thrilled to hear that you had a perfect one-night stay while exploring North Topsail as a potential retirement location. It's great to know that you found your king room to be quiet, clean, and comfortable—especially the bed! We're also glad you appreciated the hot vegetarian option for breakfast. Our staff takes pride in being ambassadors for the area, and we can't wait to welcome you back for a longer stay. Safe travels, and see you soon!

Thank you for sharing your feedback about your stay at the Blue Water Inn and Suites. I'm truly sorry to hear that your experience did not meet your expectations. We take concerns about cleanliness and safety very seriously, and I apologize for the musty odor and any issues with pests. This is not the standard we strive for, and we will investigate this matter immediately to ensure a thorough resolution. We have already had a professional team out to treat our facility! Regarding the hot water issue, I understand how frustrating that can be. We will look into this to ensure our hot water system is functioning properly for all our guests. Your feedback is invaluable, and I appreciate you bringing these concerns to our attention. We are committed to improving our services and providing a better experience for our guests. If you decide to give us another chance in the future, we would love the opportunity to provide you with a much better stay.

Thank you for taking the time to provide this detailed feedback about your stay at the Blue Water Inn and Suites. I'm very sorry to hear about the visible mold and mildew issues you encountered - that is completely unacceptable and not at all in line with the high standards we strive for. As you noted, mold and moisture damage can be an ongoing challenge for hotels, especially in coastal areas which have had tremendous amounts of continuous rain in the last 4 weeks. However, that is no excuse, and we should have caught and addressed those problems in that room before you even checked in. (As of this message: Necessary steps to remove and treat affected areas of the room have been implemented) Professionals have been brought onboard to remedy a problem that is a result of a recent hurricane and ongoing weather patters and not a reflection of our continuous hotel standards. Please know that we take issues like this very seriously, as the health and comfort of our guests is our top priority. I will be sure to share your full feedback with our facilities and housekeeping teams immediately. We will conduct a full inspection of room 107 with the aid of professionals, as well as the rest of the hotel, to identify and remediate any other moisture issues. In the future, we would greatly appreciate if you could let us know about any issues like this right away during your stay, whether it's here at the Blue Water Inn and Suites or at another hotel. That allows us the opportunity to address the problem promptly, move you to a room that is more reflective of our hotel standards, and ensure you have a comfortable environment for the duration of your visit. We value your business and feedback, as it helps us make critical improvements!

Dear robinJ5708AC, Thank you so much for sharing your fantastic experience with us! We are thrilled to hear that you had such an enjoyable stay at our hotel. It's wonderful to know that our staff made a positive impression on you with their friendliness and helpfulness. We take great pride in our team's dedication to providing exceptional service to all our guests. We're delighted that you enjoyed our buffet breakfast and found the variety of delicious options to your liking. Our team works diligently to ensure the buffet is always fully stocked, and it's great to hear their efforts were appreciated. Additionally, we're glad our convenient location close to the beach enhanced your stay. Your high recommendation means a lot to us and motivates us to keep delivering the best experience possible for our guests. Thank you once again for your kind words. We look forward to welcoming you back for another fantastic stay soon! Warm regards, Heer along with Team Blue Water Inn and Suites