Best Western Mystic Hotel

Nice place. We're on a Sisters' Road Trip and stayed here two nights while enjoying Mystic. Nice room, comfortable beds. The sofa bed did have a slight odor to it. The breakfast was good and there is plenty of room to eat. The lobby by the front desk was way too narrow and you had to go around into the breakfast area to get by when guests were checking in or out. Great location! Close to everything Mystic!

Clean and quiet hotel for a one night stay. Nothing fancy but the room was spotless and the bed was comfortable. Coffee in the room and in the lobby. Breakfast buffet had all the basics. Desk staff helpful. I would stay there again.

Not recommended - especially if you are given a first floor room. The first room we were given smelled horrible - musty, mildew, and then we noticed that the a/c unit was missing its cover. The front desk staff was nice and switched us - but only one room over. Unfortunately, that was only slightly better than terrible. The smell was still very musty and the only way to describe the room was "overly damp." We figured one night couldn't be that bad. By the next morning, it was that bad and we were only too happy to leave - this is a hotel we would not recommend. Reviews said that the second floor might be better, but if you are given a first floor room - go somewhere else. Moreover, the cost of the room was about $400 for the night which was extremely overpriced for the poor value we got.

Room floors sticky, musty smelling, damp bedding, thin very firm mattress. 2nd floor rooms were all booked. Was a minimum of at least 30 1st floor rooms so the hotel must know about this issue. Manager seemed to know about the issue and showed me at least 5 other 1st floor rooms all had some degree of dampness , it was late. We just dealt with it. Of you appreciate a firm mattress and If you stay here make sure you get a 2nd floor room. The Ft desk James that evening was great in trying to help. And the room itself was very clean and surprisingly no visible mold. Very unfortunate I was liking the more recent reviews that were on the rise. They must of come from folks on the 2nd floor units where it is obviously the 1st rooms they book.

The staff goes above and beyond to be helpful. Each person I encountered was happy to help, was friendly and genuinely wanted to make sure we were comfortable and had what we needed. The rooms were spotless and beds very comfortable.

The location was great, most attractions were under a 10 minute car ride. The room was clean and a good size.

My family stayed here for one night. I was hesitant when I had read some of the reviews, but please don't listen to them! Our rooms were fantastic; we had adjoining rooms as we were a family group. The rooms were spotlessly clean. Beds were comfortable with plenty of pillows. The water pressure in the shower was the best I've had in a hotel. The front desk staff was extremely friendly and helpful and advised us of activities in the area during our stay. Free coffee and tea in the lobby and the breakfast offerings were nice as well. The location is perfect for sightseeing and enjoying the local attractions and is literally right off of 95.

In my opinion all the hotels in this class are similar in appearance. What sets one apart from the other is service and the BW Mystic gets 5 stars because of Jay. I called the night before with questions about my dog and early/late check in. He pleasantly answered all my questions and said he would be there to greet me on check in. I got there an hour early. I asked if he could put flowers that I purchased in my room for my girlfriend. I did not have a vase, he took the flowers, cut the stems and delivered them in a nice vase. Jay is why I would highly recommend this hotel and go back myself.

The accessible room was large and easy to walk around. It was very clean and the king sized bed was very comfortable. The heater made the room very warm and was easy to use. Our only issues were with the bathroom. Had we not bought a non slip tub mat, the tub was slippery. The included breakfast was adequate, although the breakfast area was very comfortable. I would definitely stay here again.

Good basic accommodations, clean rooms but not very spacious. Pool area for outside seating. Small gym room. Okay free breakfast offered.

We really enjoyed our 5-night stay here. The hotel is immaculate. The continental breakfast was really helpful. Room was spacious with comfy beds and great pillows. Good shower. Super convenient location walking distance to Olde Mistick Village and area restaurants. And above all, the staff was superb - friendly, professional, and accommodating. The epitome of hospitality. Would absolutely recommend to anyone visiting Mystic. We very much look forward to staying here again.

Checked in. Pleasant reception from front desk manager. After first night, room was not cleaned, notified the manager who apologized and brought us towels and said he would ensure it didnt happen again. Happened again after the second night, same routine, apology and more towels. Happened again the third night, same routine, more towels. PS I respect workers, I always leave something for housekeeping when I stay, however, this one fell well below average. At least the front desk manager tried....but something was definitely off at this property.

Hotel was wonderful. Great location to all of Mystic area attractions and restaurants. This Best Western must have just been newly renovated and they did an excellent job. Super clean rooms, and comfy beds! Breakfast was a nice buffet with great selection. Every employee we encountered was smiling and kind. Outdoor area needs some landscaping, but did not deter from the terrific interior. A great value for this area!!!

We arrived and were checked in by Jay. He was very friendly and courteous. The room we stayed in was on the first floor. The cleaning staff was just finishing up down the hall. Our room was spotless! Beds were made, bathroom spotless, furniture dusted, and floors swept. I like the Vinyl plank floor because they are easy to clean and do not hide dirt or smells. The bed was very comfortable, and the pillows were soft and fluffy. We only stayed one night but had a nice restful sleep, very quiet. Breakfast was adequate, scrambled eggs, sausage, and hot coffee. Hallways were freshly painted and very well lit. The location is close to the Mystic Aquarium and just off I-95. We would stay there again when passing through.

Genuinely the best hotel experience I've ever had and trumps some big brand franchises. We had so much fun here. We arrived and immediately played basketball outside. The pool was so relaxing and the sauna was awesome. Everyone was so friendly. We're coming back again soon hopefully!

After renovations that brought it from a lower-tier Choice property to one of the better Quality Inns in the chain, this hotel has moved into my list of local favorites. The rooms have been completely renovated, with new mattresses and luxury vinyl plank flooring (no more stained carpets!). The breakfast room didn't have quite the variety it once did, but is adequate. Front desk and housekeeping personnel were all friendly and did a great job.

I would never stay in this hotel if it were the last one available. The room we stayed in had black mold all on the walls, the odor in the room was a moldy smell. The rug was so stained and the pool was so green and foggy. Absolutely disgusting. I tried contacting the hotel 2x via phone but they never returned my call. I had to report to the BBB. The hotel finally responded to them but lied and said I refused to move to a different room which I was never offered and claim the black on the walls was not mold.

If you are looking to find a hotel in Mystic, CT DO NOT STAY HERE we found 2 mice in our room the first night. My boyfriend booked this hotel through Booking.com and then Quality inn charged him after he paid through Booking.com. We found out the night we got back home. He has now been on the phone trying to get a refund from the second charge and the Quality inn/ Booking has been super dismissive not wanting to give back the refund even AFTER finding mice. Save yourself the headache and do not stay here!!! This has been a truly disgusting experience!

We stayed here for two nights and after comparing what other hotels charge, this could be the best value in Mystic. The room rates are considerably lower than other accomodations in the area which tend to be pricey. Yes, it's an older hotel and needs updating. Not the newest or classiest hotel in Mystic, but still a very good one. The wallpaper needs attention and carpeting in the lobby area has seen better days, But our room and all the public areas are clean and well-maintained. The hotel has a friendly, accomodating staff that answered our questions about nearby restaurants and gave us directions to attractons we wanted to visit, offers a very good breakfast in a spacious dining area, has a gymnasium with good equipment and a nice outdoor pool. Speaking of breakfast, in our opinion it's very satisfying - juices, yogurt, hard-boiled eggs, bagels, muffins, cereals, and a waffle maker. Check in and check out were fast and easy. The location is good, close to the Mystic Seaport Museum and the Mystic Aquarium.