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Best Western Plus Lake Front Hotel, Moses Lake

4.0/5  - basé sur 557 notations.
3000 Marina Drive, 98837-2946, Moses Lake, United States - Ver el mapa

Disfrute de más de 300 días de sol al año y hermosas vistas al Lago Moses al alojarse en este hotel de servicio completo de Moses Lake, Washington. Bienvenido al Best Western Plus® Lake Front Hotel, donde los huéspedes podrán encontrar un servicio de atención al cliente de primera clase y las habitaciones que merecen durante su estancia. Situado en el puerto del lago del pueblo, este hotel del Lago Moses ofrece un servicio completo y es exclusivamente para no fumadores. Ubicado en el mismo centro de esta localidad de Washington, el Best Western Plus® Lake Front Hotel proporciona un práctico acceso a atracciones locales tales como el campo Larson Playfield, el recinto ferial del condado de Grant y la presa Potholes. Nuestras amplias habitaciones cuentan con un completo equipamiento con televisión por cable vía satélite y acceso gratuito a Internet de alta velocidad. El hotel ofrece además suites con balneario para los clientes que prefieren alojamientos aún más lujosos. Disfrute de su visita al restaurante familiar del hotel o saque el máximo partido a uno de nuestros numerosos servicios, entre los que se incluyen una piscina climatizada al aire libre, balneario, gimnasio, un centro de negocios e instalaciones de servicio completo para reuniones y banquetes. Nuestro hotel cuenta también con un puerto. Los huéspedes que se alojen en el Best Western Plus® Lake Front Hotel estarán situados a solo unos minutos de una amplia gama de actividades al aire libre, entre las que se incluyen deportes acuáticos como paseos en barco, esquí, pesca, natación, caza y golf. A apenas unos minutos, los aficionados a las carreras pueden visitar el parque de carreras de Ephrata y los aficionados a la música podrán ir a ver un concierto en el anfiteatro Gorge. Los huéspedes también podrán visitar las Dry Falls (cascadas secas) o la represa Grand Coulee. El Lago Moses también acoge muchos eventos y torneos deportivos durante todo el año que atraen a una gran variedad de visitantes. Realice su reserva hoy mismo y ahorre en el Best Western Plus® Lake Front Hotel en Moses Lake, Washington. Disfrute de su estancia en nuestro hotel.

Best Western Plus

Lake Front Hotel

LABEL_ITINERAIRE

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Los puntos fuertes del hotel

  • Spa
    Spa
  • Piscina al aire libre
    Piscina al aire libre
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Seguro
    Seguro
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 560 huéspedes
NOTA EMITIDA
Excelente
197
Muy bueno
170
Normal
91
Malo
62
Pésimo
41
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
51
De negocios De negocios
171
En familia En familia
145
En pareja En pareja
135
En solitario En solitario
33
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"There's a charge to stay in the pool after checking out"

2
20/07/2018

We arrived on July 18 around 8:30pm after an 11 hour drive for 1 night. The room was of good size. Next morning good breakfast as well with hot items. The good stopped there. The day was hot so we decided we wanted it to stay in the pool area after check out time. What was our surprise when we were told there would be a charge to stay in the pool after checking out. I asked for the manager and explained to her we had arrived late the previous night and that my daughter would like to use the pool during the day as she hadn't had a chance. The manager didn't even I asked what time We arrived the previous night. She had zero customer satisfaction, didn't offer any option. Plainly told us there is a charge to stay until 2:30pm in the pool or pay an extra night to enjoy it the whole afternoon. What? I couldn't believe it. We checked out and went to the park on the lake right across the hotel. Go there, the beach is nice. The hotel doesn't have a beach to swim on the lake.

"Love this place."

4
17/07/2018

Had quite a nice room on the ground floor with our own little patio overlooking the lake.On a nice day you are bound to catch a breath taking long sunset during the summer.The room had everything we needed.It has a fairly good breakfast room as well.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you Mike! I am glad to hear you enjoyed your time here with us. We all hope to see you again!

"Time to update."

2
13/07/2018

This hotel is old, not usually a deal breaker for me but this one has that old smell covered up by strong scented cleaning supplies - the worst combo. The lake views are nice, but access to the lake is very limited, one small dock. The staff was nice, room service was good - pretty basic diner type food from the 80's but it arrived hot and the beer was cold!

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Updating in progress :)

"People with pet's get shoved in the back"

2
11/07/2018

This was our first stop as my family and I moved 1,600 miles East from Washington. Decent view from the restaurant on site (which takes forever to get service). No view from our room which would have been OK if the area we were put in didn't look like a run down ghetto projects. They shove people with pets far away at the way end of the hotel with rooms so out dated. Would not stay here again.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Im sorry you felt that way about our pet rooms. We locate our pet rooms at the end of the Hotel for various reasons. 1. Easy access for pet owners to take the pet outside with the sliding doors that lead onto the lawn. 2. There are others that are allergic to dander. So we have to be sure pets are restricted to one area in the Hotel only. 3. Our pet rooms have all hard wood flooring in case the pets have accidents. Our rooms have been updated and are cleaned thoroughly daily. Again, I am sorry you felt that you were stuck somewhere that was not up to your standards.

"not a good stay"

3
09/07/2018

while the facility is nice in a nice location, we had a major problem with our stay... I seems that there was a large party "booked" on the lawn in front of our unit. People kept coming in front of our unit, being loud, (which is to be expected at a party), but they kept coming on our deck. But when contacted the office, the said the management had authorized the party, but would send someone over to tell them to hold it down a little... problem was then sent a worker, pointed out the "complaining" unit and for the rest of the day and night we were "tormented" as to the complainers. Even swear words were used. I would suggest checking to see if such a "gathering" is scheduled before booking

"Best stay with a great Moses Lake view"

5
30/06/2018

This is the second time we've stayed at this hotel. Our first stay was one night in the month of October last year as the last stop of our long road trip before heading home. We loved it. The front desk people were so friendly. We got a room on the first floor with a sliding door to a little patio with a couple of chairs and side table with a beautiful view of the lake . There is also an actual recliner in the room. We enjoyed their restaurant/bar. Again, the retaurant staff treated like we old friends. Being able to have a good dinner overlooking the lake was a treat after a long day on the road. We vowed to be back. So when we had a chance to go walleye fishing on Moses Lake with Keith Jensen of Big Wally guide service mid June, we knew where we would stay. Again, the staff were extremely friendly and bent over backwards to make sure we had everything we needed. We ended up in the same room we had before. They made room for our cooler of fish to keep them frozen. We ate in their casual restaurant all 3 nights and again we were treated like old friends. We liked the selections on the menu and the prime rib which is served on Friday and Saturday nights is quite good. It isn't fancy, the rooms could use a fresh coat of paint and updated bathrooms, but we would happily stay again and again. The sunsets over the lake were spectacular. They also have an outdoor heated pool, sauna, and whirlpool, free breakfast, wifi, plus a boatdock. And our fishing guide, Keith Jensen, of Big Wally's Guide Service is the hardest working guide ever. We are so grateful to him that we were able to bring home 9 very nice walleyes at a time when it was quite warm and the bites were illusive. We had the time of our lives. Thank you to both the staff of the Best Western and Keith Jensen for making it happen!

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you for coming back to stay with us! I enjoyed talking with you and hope to see you next time!

"Pacific Coast Bike Trip"

5
21/06/2018

We stayed 1 night here out of 14 on our bucket list bike trip. It was a last minute booking. The hotel does not appear to be in a nice area nor does it have any curb appeal but the interior is much better. We chose a lake view room on the 1st floor. We enjoyed sitting on our patio watching the beautiful sunset that they bragged about. The landscape on the lake side could use some cleaning up but enjoyable otherwise. Our room was clean, linens were soft and the bed was very comfortable as were the pillows. We had been riding for hours so chose to try out the hotel restaurant. The restaurant provides a nice views of the lake. The menu had a nice variety and everything we ordered was fresh, hot and enjoyable. The service was great! The breakfast provided was nice and offered a good variety of foods. Everything was fresh and hot. They offered each guest a made to order omelette from fresh ingredients.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
It was nice having you! I am glad you enjoyed yourself.

"Outdoor Pool Issues Our Only Complaint"

4
11/06/2018

Our stay at Moses Lake was mostly to enjoy the sun and the outdoor pool. Unfortunately, it was disappointing. For starters, the pool has only 7 lounge chaises around the pool. The rest are umbrella tables and chairs. For a hotel that has hundreds of guests, 7 comfortable pool chaise lounge chairs is ridiculous. When we complained, we were told by one staffer that Best Western requires only 7. On our second day, we went to the pool early enough to grab two, but noticed that some people had already "reserved" chairs by putting towels on them. In addition, it was a holiday weekend (Memorial Day), so the pool was full of loud drunk people and lots of kids screaming and jumping in with huge floaties. This is facilitated by several hotel rooms that open directly into the pool area, so those guests acted as if the pool was their personal property. Other than the disappointment of the pool, the room and bed were comfortable. The breakfast and breakfast staff was great. Location at the lake front is good, however, rooms near the freeway or the pool may be loud.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
I apologize on behalf of the Guests that were hard to be around. As for the lounge chairs, we are adding more to the pool area. Thank you for taking time out and leaving us a review to discuss your experience.

"way too expenisive for the state of the room and the hotel"

1
31/05/2018

200 dollars for a hotel room where the AC doesn't work, you have to swipe your room key 5 times before the door recognizes it, busted up screen door, extension cord used to power the bedside lamps and the AC cord jimmy-rigged with electrical tape is beyond acceptable in my eyes.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
I apologize about all the issues you experienced in your room, I am looking further into your review and personally go into this room with my maintenance man and make sure it is properly maintained.

"One of our favorites "

5
27/05/2018

17 of us spent one night here recently (we all wished we had booked 2 nights). Our rooms all faced the lake and the view was spectacular !! The girls at the front desk, Angela and Brittany were very pleasant and got us all checked in quickly. The rooms were clean and comfortable. We had dinner in the restaurant and our waitress Rebecca was wonderful. A couple of us come here every year and plan to keep doing so.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
I am so happy you all enjoyed yourselves here! We definitely look forward to your return every year.

"Another great stay"

5
19/05/2018

Our second time here. The stay started with a genuinely friendly welcome. We had a room overlooking the lake. The breakfast is excellent, on real dishes with real silverware. No plastic to be found anywhere. Highly recommend for anyone staying in Moses Lake.

Amy J, Brittney C at Best Western Plus Lake Front Hotel, responded to this review
We are glad you enjoyed your stay. We Hope to see you again.

"Nice hotel"

5
13/05/2018

Clean and comfortable room. We had a lovely view of the lake and the evening sunset was wonderful to watch. Breakfast was delicious. It was too chilly for us to use the outdoor pool but we did enjoy the hot tub.

Amy J, Evening Supervisor at Best Western Plus Lake Front Hotel, responded to this review
We are glad to hear you enjoyed your stay with us. We hope you stay with us again and are able to enjoy the pool as well.

"Didn't fulfill the purpose of the stay"

2
06/05/2018

Had booked a stay here for one night and as we're travelling with a baby we booked a room with a separate bedroom, so he could sleep while we were able to be up, watch tv, etc. The room we got in theory had one bedroom, but it was a glass door allowing all light from the main room to let in, and when we were supposed to close it for the night the doors wouldn't even shut. In effect, we could might as well have one room, but it was too late to do anything about it. In addition to this the room was dated, they did not provide sheets for the baby cot (expected him to sleep directly on the pre-used "plastic mattress"). The hotel has a nice location by the lake, but we didn't book a room with a view. However at check-in they apparently upgraded walk-ins for free, offering the same rate for both lake view and regular rooms, so new customers are obviously more important than those that have pre-booked. As a pricing executive this practice is a breach of so many "rules", but when they decide to do it still, at least be aware of existing customers or give them the same opportunity. The most positive was the quality of the room service food, even though delivery was delayed, but all in all this was a disappointing stay.

Amy J, Brittney Evening Supervisor at Best Western Plus Lake Front Hotel, responded to this review
We here at Best Western would like to offer you our sincere apologies for the inconvenience you experienced with us. We do hope you will consider staying with us again.

"Highly recommend"

4
05/05/2018

Excellent service. The staff is very friendly and went out of their way to make my stay as comfortable as possible. The rooms are a bit dated, but the bed was comfortable and if you get a lakeview room it's nice to sit and enjoy the view. They have one of the best breakfasts in the town with an omelette station. Tons of reasons to stay!

Amy J, Brittney Evening Supervisor at Best Western Plus Lake Front Hotel, responded to this review
We are glad you enjoyed your stay with us and look forward you seeing you agian

"Wonderful and restful"

5
01/05/2018

My sister and I are driving cross country so having a great place to stay the night was key. This Best Western was delightful - great staff, attractive decor, excellent breakfast, and a lake view to boot! I plan to visit more Best Westerns in the future given our experience.

Amy J, Brittney Evening Supervisor at Best Western Plus Lake Front Hotel, responded to this review
We here at Best Western are glad to here you had a great stay with us and hope to see you again for your next trip

"Great view of Moses Lake!"

5
23/04/2018

From beginning to end, our stay in Moses Lake was great! The room, bed, and linens were all clean and comfortable. The patio looking out over the lake was an added bonus! We love it here and will stay again.

Amy J, Evening Supervisor at Best Western Plus Lake Front Hotel, responded to this review
Thank you for your feedback. We hope to see you again!

"Great lake view"

4
17/04/2018

We cane for the Moses Lake dog show. Our first stay ar this oitel, we have stayed at the competition down the road in the past. Very friendly amd helpful staff, and very clean rooms, but a bit small and dated. Grounds could have been cleaner, LOTS of cigarette butts all over. A bit steep for the pet fee, $30 per night A plus is the in house restaurant and room service. Food is very good, salads excellent. We can recommend this as a good choice for a restful night.

"Great place to stay in Moses Lake"

5
26/03/2018

The staff were all very friendly & accommodating. Our room was clean & comfortable. Reasonable price with complementary breakfast included. The restaurant & bar were excellent for dinner as well. Would stay again!

Amy J, Evening Supervisor at Best Western Plus Lake Front Hotel, responded to this review
We are glad to hear you enjoyed your stay with us. We look forward to seeing you again.

"holy moses"

4
25/03/2018

Good value, good food. I had the curry for dinner which was very good indeed. Would like to see more Indian curry choices on the menu. The room met my expectations. An elevator would be a useful addition. 24 hour tea and coffee in the hotel lobby would be nice as I have seen this in other hotels I have stayed at.

Amy J, Evening Supervisor Brittney at Best Western Plus Lake Front Hotel, responded to this review
Thank you for your feed back. We hope you will choose Best Western for your next stay.

"Loved our stay!!!"

5
24/03/2018

Wonderful staff, great Breakfast, and loved our room overlooking the lake! The deck mad it perfect for a smoker, all smoke free hotels should offer this amenity! Will stay here again. Great nights sleep, bed and pillows are way above average.

Amy J, Evening Supervisor at Best Western Plus Lake Front Hotel, responded to this review
We are glad to hear your stay was enjoyable We hope too see you again.

"Earned the "Best" in Best Western!"

5
17/03/2018

Wonderful experience from arrival to departure. Staff was knowledgeable and super friendly at the front desk, restaurant, and breakfast buffet. Rooms were great, fitness center was just right, and breakfast was amazing!

Amy J, Front Office Manager at Best Western Plus Lake Front Hotel, responded to this review
We are glad to hear you enjoyed your stay with us. We look forward to your next stay.

"Great rest stop"

5
15/03/2018

I just stayed here, stopping over during a long drive. The staff were super friendly, even at 2AM. The room was recently renovated and fully accessable. I will definitely stay again. Breakfast was free and good, they have an omelet bar. It was a great value for the money.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
We here at Best Western are glad to hear you enjoyed your stay with us and look forward to seeing you again

"A Great Room With A View"

5
12/03/2018

I like this hotel and plan to use it more often when working in the area,It has wonderful friendly staff and is well looked after and has a in house restaurant & bar as well as a good menu . and i loved the omelet bar breakfast and a bargain price in a room with a wonderful view.this hotel is a A Plus for someone like me that spends a lot of time on the road for business. .

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
We are glad to hear this and look forward to your next stay here

"Beautiful lake views!"

5
11/03/2018

This hotel was right on the lake and had a restaurant and lounge that were also on the lake. The employees were all friendly and helpful. Our dinner and breakfast were very good. We will definitely stay here again!

Amy J, Front Office Manager at Best Western Plus Lake Front Hotel, responded to this review
So glad you had a lovely stay and look forward to seeing you again!

"Favorite place to stay in Moses Lake!"

5
01/01/2018

We travel to Moses Lake frequently for family. This is our go to place. Rooms are great. Staff is so nice. Restaurant/bar is great food and the bartenders and servers are so friendly. We are always amazed by the cleanliness and overall beautiful appearance of this facility.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
We are glad to hear that and We look forward to seeing you your next trip.

"excellent hotel"

5
30/12/2017

Always a helpful staff that goes the extra mile to be accommodating. The free breakfast buffet as omelets to order and a good menu if that is your preference. The large meeting rooms are great for conferences and parties.

"Great Place to Relax & Conduct Business!"

5
03/12/2017

This water front property has a great menu section, fantastic breakfast and very good, big remodeled rooms! I had suggested a clock in the excercise room & both the general manager and front desk manager agreed to install a clock! Great responsive staff and excellent & food in the restaurant! I would highly recommend this hotel for leisure, business and for families!

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you for that suggestion! We do like any feedback we can get. And thank you for stopping to visit. We'll see you next time!

"Nice location"

3
27/11/2017

What a beautiful location We are bird hunting in the area they give a discount for Hunters! Clean room Great staff Restaurant on site We were in a pet friendly room ground floor lake side Bathroom small Screen door needs work but nice to walk out and look at lake My biggest concern is security The door closest to I-90 unlocked all night There is a camera but very easy for someone to come in kick in doors or wait for someone to come in and rob there is a walking bike path along freeway that goes to park on other side very nice

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
I understand your concern regarding security locks, and I am happy to inform you that the security locks are being installed next week! We aim for safety when it comes to our Guests. We hope to see you soon! Happy Holidays!!

"Nice, Clean and friendly"

5
24/11/2017

Rooms are updated and clean. Great lounge and restaurant with a great view of the lake. Check-in and out staff were friendly and made it short and easy. Fast internet that kept a good connection and wasn't a hassle to connect to when returning to the room. Free breakfast vouchers. I had to leave earlier on my last day and they provided me a to-go breakfast bag with fruit and granola bars. Nice touch. Overall it felt current and updated, clean and friendly. I will stay here again in the future.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you for staying with us! Have a Happy Holiday!!

"Surprise joy in Moses Lake"

5
21/11/2017

Although the hotel is older and there is no elevator we would stay here again. The view of the lake was wonderful...ducks right out our room to entertain, and an extra bonus of a bald eagle catching its meal among them. What a delight. The room is good and has any thing you might want. Beds are decent. The hotel breakfast was delicious (omelets made to order) plus all of the other goodies, like waffles, biscuits and gravy etc. Staff were all wonderful except one. My reservation experience was great because of Patricia at this hotel. Will recommend and will stay again when needed.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
We love Patricia here! We call her Bubbles. Shes wonderful to be around. I am happy to hear that you got the whole 'kit-n-kaboodle' during your stay! Sounds pretty amazing. We'll see you next time!!

"Great views and food"

4
20/11/2017

Loved our stay at this Best Western. Fresh omelets in the breakfast bar. Great Dog area and Lake views. Dinner in the restaurant was delicious and well-priced. This is the place to stay in Moses Lake.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you for stopping! We hope to see you again!!

"Great/Helpful Staff!"

5
16/11/2017

My wife, and I had an amazing stay at Best Western Moses Lake. We got our rooms upgraded, got discounted drinks, free breakfast, and accommodations for our business meetings. My wife had to take a video/phone call after check-out, and the staff made a space for her, plus turned off music, and prevented outside distractions for over an hour just so she could get her phone call completed. Absolutely lovely staff!

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you so much for the recognition! I remember your wife. Lovely gal! We will be more than happy to accommodate you all again. Have a great day & thank you for leaving such a nice review for us!

"Nice clean room"

5
12/11/2017

I stayed in this hostel I have a good stay the staff was friendly and helpful with What you need and they have a great food and a bar with lots of good drink and a Grate rooms were you can go and relaxing

"Great Place to Stay"

5
10/11/2017

The front desk staff at this hotel are superb. My navigation system started sending me in the wrong direction and they went out of their way to help me find a route to get me back on the right track without having to drive an hour back to the original point where I should have turned. The room was clean and the breakfast buffet was great. I will definitely stay there again.

"No elevator"

4
31/10/2017

This hotel has no elevator to second-floor rooms so if you are mobility-impaired be sure to require a first-floor unit. We had a lovely lakeside room. This place didn't seem to be up to the usual BW+ standard, but the full prepared breakfast in the restaurant was added value. Probably very good for Moses Lake.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
thank you Don for taking the time to leave us a review on your experience. You are right about us not having an elevator. However, we are in the works of getting one put in. Until then, Id like to say my Team is usually good about asking and acknowledging what the best location would be for the individual. Again. Thank you so much for leaving a review, and bringing this up for others to know, and we hope to see you soon!

"high price-low quality"

2
29/10/2017

I stayed in this hotel because Hilton does not have any branch in Moses Lake, I usually stay in Ramada or holiday inn in that particular town,I have no choice ,I went to BW, parking lot is dark and scary, service is good does not reflect the facilities.rooms very cheap interior and smells,they put air freshener like the one they used in your car.towels are not even white and very limited.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you for taking time and letting us know your opinion on our Hotel. Good or bad, it is nice to receive feedback from our Guests. Have a great day!

"Very Nice Hotel with Lake View"

4
28/10/2017

They went through a remodel over the past two years with improvements to both the rooms, dining and bar area as well as external stone work and painting. We always enjoy sitting outside with a glass of wine watching the sunset over the lake.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you for coming back and enjoying!

"Good Night Sleep"

4
25/10/2017

Very easy place to stay. Rooms are good, check in was a breeze. Very convenient to I-90 Freeway. Pricing is very competitive. Did not have a chance to try complimentary breakfast. Will stay here again.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you! We look forward to seeing you again. You must definitely try our Breakfast on your next stay. The made to order omelets are pretty amazing!!

"A Moses Lake Gem!"

5
19/10/2017

We really enjoyed the Best Western at Moses Lake. We received excellent service on the phone to make our reservation and at check in. Staff was so friendly. Our room was spacious and comfortable. We really enjoyed the lake view and the gorgeous sunset. We ate at the restaurant and had a good meal. The next day, the front desk folks were so friendly as we passed by on the way to breakfast. The breakfast choices were amazing and the best of any of the hotels we stayed at previously, including other Best Westerns. We will definitely be back and have already recommended to others.

"Very Nice Hotel"

5
19/10/2017

Love the views, very helpful staff. Internet was fast and didn't have to be logged into repeatedly. This was my second time staying at this property and first time staying for multiple nights. I have recommended this property to all of my co-workers.

"Comfortable, clean room in a nice location"

4
19/10/2017

I stayed at the Best Western Plus Lake Front Hotel for 3 nights on business and cant really fault any aspect of the accommodation. Room was adequately stocked and very clean. Desk staff extremely helpful. Breakfast was particularly good. No complaints whatsoever.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you so much for taking time out of your day to leave us a review Thomas! See you next time!!

"Extremely comfortable room with a spectacular view!"

5
16/10/2017

The hotel was very easy to find and is right on the lake. We had a ground level room with a little patio where we could sit and enjoy the amazing views and the performances of the many birds. I had researched restaurants and we were delighted to discover that one of most highly rated was on the property! We had an excellent meal celebrating our anniversary. All the staff we met were very friendly and helpful.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Happy Anniversary! I am so pleased that we were able to help you celebrate it! MEMORIES MADE! We look forward to your next Anniversary.

"View was great"

3
16/10/2017

The view was great, however, there was no luggage cart, we had to make several trips to our room. The handle on the bathroom shower was almost impossible to pull out, the bed kept sliding away from the wall & the bed was worn out.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
I am so sorry to hear all of this. I am looking into the room you were in, and I will make sure these issues are resolved! Thank you for letting us know about your stay here.

"very good "

4
05/10/2017

we didn't have a reservation but the staff was very accommodating in getting us a room. we were on the 3rd floor with a view of the lake out our window. they also have rooms with balconies. the hotel is within walking distance to a park. the room was clean and smelled nice. the complimentary breakfast was really good, you can get made to order omelets. the bar/restaurant on site is good also. the rates were reasonable, would stay here again.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank Karlee! It sounds like we will see you again!! :)

"Lake View, Close to Highway"

3
03/10/2017

This hotel does have rooms with lake views and has had some renovations over the years. The room wasn't very comfortable and there are some small repairs needed in the room, as well as an overwhelming smell of Lysol. There are not elevators to navigate the many stairs; make sure to ask which entrance to use on the level of your room before you attempt to cart your luggage there. We enjoyed made to order omelets for breakfast, plenty of fresh fruit, freshly brewed coffee, and a variety of toast and pastry options.

"Moses Lake"

4
03/10/2017

The hotel is nestled on Moses lake, what a beautiful view. I recommend this hotel to those wanting a relaxing stay. The staff was nice the room was good as well looking forward to my next stay with the Best western chain they always do a great job looking out for their guests.

"Great staff"

4
01/10/2017

The staff at this location are fantastic. There is clearly some pride in what they do. The catering/conference staff are as good as you can find. The people at the front desk are so helpful and capable of filling the concierge role. The food from the conference kitchen is better than the restaurant.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you Peter! We treat our space here as our home and our Guests as family. Looking forward to seeing you again!!!

"A Great Value"

4
25/09/2017

Great on site dining,offering quality breakfast and dinners and a nice local wine selection. Rooms are large and clean. Flat screen TV, refrigerator and high speed wireless are included. Workout room is adequate. Waterfront location and a pleasant staff..

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you John, for stopping and giving the lakefront Hotel a try. We hope to see you again in the future!

"Plus Lives Up!!!!!"

4
23/09/2017

Spent a night on the way. Great room - spacious, comfortable, and convenient. Full service restaurant for dinner and complimentary breakfast with OMELET Station .Front desk clerk very caring and informative. She directed us to a great farmer's market on our way out of town.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Ohhh! Glad to hear you did end up at the Farmers Market! Sounds like you enjoyed everything you experienced here! Thank you for being our Guest!

"Perfect sunset viewing"

5
19/09/2017

This hotel located mid state is a lovely resting spot crossing our state. It is quiet even though the freeway is just a block away. The lake was beautiful and the Blue Heron city park is a perfect spot after a long day of travel. The restaurant offered great food at reasonable prices. The bed was extremely comfortable.

"Awesome Venue. Great Staff"

5
16/09/2017

I just wanted everyone to know how friendly the manager is there. She went out of her way and set her own work aside, to drive us back to our truck, which we had to leave at a local restaurant. We tried Uber, Lyft and the local taxi service and nothing was available. They are going through some renovations there which are very nice. Rooms are extremely clean and they have an unbelievable continental breakfast. Thank you again for your personal service. I wished I would have asked her for her name. She was amazing and so is all of her staff! I would recommend this Hotel anytime!! Beautiful venue as well.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
You are more than welcome!! My name is Amy by the way :) I am thankful for your kind words and we look forward to your return!

"Home of comfort and quite"

4
15/09/2017

Rooms are clean, kept nice and smell nice . The workers are friendly and courteous but the food at the restaurant are pretty expensive but good service overall with good location great view of the lake

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you for taking the time out and leaving us a positive review! Give us a call if ever in the area again!!

"Old hotel on the waterfront"

2
10/09/2017

Probably the most important thing you need to know is what room number your staying in. Because that will depend on if your hauling your luggage to the room by hand or by cart... The stairs make it impossible to use the bell cart. Office staff didn't offer to help.... so.... This is the best western and the only real plus was the large fridge, microwave and Kcup maker. The morning breakfast was better than average, everything else was below standard and I really should have given motel 6 a try....

"Jsharp"

4
09/09/2017

Very nice clean hotel on the lake, friendly and helpful staff and a wonderful breakfast included, try the lounge and food its very good! Will for sure stay again , only draw back would be no elavater to the second floor , it was no problem for us, but be aware if you have problems with stairs and ask for the ground floor

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Excellent! Glad to hear you enjoyed your stay and our amenity's! Thank you so much for stopping and taking the time out to leave us kind words.

"Decent stay... to high priced for the quality compared to Days inn quality!"

3
08/09/2017

U guys charge too much for the price of your rooms compared to the quality we got from Days inn... if they can afford to give me a room for 60.00$ you could give me 1 for cheaper than 110 to 120$! It was a nice stay but too expensive!!!!!!!

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
I am sorry you feel this way. This was actually a managers special we were running. I feel you had received a great deal! We offer amazing views of the lake, made to order omelet breakfasts and newly renovated rooms. Thank you for stopping to give us a try though! We appreciate your input.

"The swimming pool was the best"

4
01/09/2017

We loved that the room had a door to the swimming pool. The wifi was ok. The breakfast was really good and the breakfast room was amazing. You could see the whole lake from there. However the windows could have been more clean. The price was ok.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
I love the rooms that open to the pool! I think those are so handy, especially with kids!!! Glad that you stopped here to enjoy, come back!!

"Learning Experience"

4
29/08/2017

Check in was a total nightmare, mostly on my part. The front desk staff were extremely helpful. The manager not so much, tone of voice, attitude left something to be desired. After we got that straightened out, our stay was great. Restaurant fantastic breakfast excellent.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
I am so so sorry about this unfortunate situation. I am glad to hear that it ended up being a great stay. I am happy you got to enjoy the restaurant! They have such good food in there!! Thank you for stopping.

"very nice"

5
28/08/2017

The lake views were very nice. The rate was excellent and the breakfast was quite good. I would definitely stay here again. They had an omelette bar. I think they should switch from post to kellog's raisin bran but overall the food was quite good.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you so much!!! I will put the Kellogg's suggestion in for you. We are always open to our guests suggestions. Thank you for that! And thank you for staying with us!! Have a great day!

"Nice hotel in a nice setting!"

4
28/08/2017

Title says it all: this is a nice hotel in a nice setting! We were driving down to Boise from Kelowna for the Solar Eclipse and chose this hotel os a midway pit stop. It was a good choice: our room had a balcony that overlooked Moses Lake.

"Clean, Friendly Staff, Dated, Great Setting"

4
28/08/2017

Hotel is nestled on great site on banks of Moses Lake. It has beautiful views. Hotel is a bit dated, but very, very clean....... Great omelet breakfast, nice bar/dinner services. Staff was outgoing and very attentive.

"Love Best Western"

5
25/08/2017

After attending the eclipse in Oregon this week, we drove up to eastern Washington for an event one of our group wanted to attend. We chose Best Western Plus Lakefront in Moses Lake because we had been so pleased with our accommodations at Mt. Hood Best Western at Government Camp, Oregon, for the eclipse. I have made Best Western my go-to group since first discovering them on my honeymoon in 1951. The group has done nothing but improve since then and I have never been disappointed when I've been able to find a Best Western. They are usually competitively priced as well. Best Western Plus Moses Lake was of the highest caliber for appearance, cleanliness, amenities. The lobby is stunning and looks out on the lake. The facility has a dock and boat on the lake. We didn't know the details about how to use this amenity because our stay was short. It would be an ideal destination property for a longer stay.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
AMAZING! Thank you for being so dedicated to our chain. And thank you for stopping here in Moses Lake during your adventures!!

"Convenient location, Great restaurant"

3
15/08/2017

Very convenient location right off the freeway with oversized vehicle parking. The on-site restaurant & bar has great service with excellent food! There is a breakfast offered in the morning but it didn't open early enough for us to use before we needed to be on the job.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
I hope next time you pass through, you are able to try our amazing breakfast! If not, don't forget we have breakfast grab bags for our guests who don't get to enjoy our breakfast. Thank you for stopping and staying here with us! See you next time.

"On my way home"

5
13/08/2017

My husband and son stayed here a few years ago when they went to a concert at the Gorge. They told me how nice it was, so I decided to stop there on my way back to Montana after a wedding in Port Orchard. It was really nice with a beautiful view of Moses Lake.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Yayy! I am so glad you got to stop here and experience everything your husband and son got to experience. I know we will see you all again!

"A great place to stay"

4
09/08/2017

This updated Best Western is clean, quiet, and has friendly professional staff. The bed was very comfortable. A little pricier than some, but would still highly recommend it. I'm sure the location is probably the reason why it is more expensive than some other of the Best Westerns we stay at.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you Lois for your kind words! We all do take pride in this property. Being on the Lake is a beautiful 'plus' with the sunsets, so breathtaking.... We hope to see you again on your next passing!!!

"Nice Place to Stay"

5
02/08/2017

Enjoyed the remodeled Bar and Restaurant. Food was excellent and the free breakfast is the best of any hotel in Moses Lake. Internet is the best connection in Moses Lake. Staff was very friendly and accommodating.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
I was just telling my co-worker how much I hear how friendly our staff is! Thank you for taking the time out and adding to the many compliments we receive. And thank you for choosing us for your stay in Moses Lake!!

"Wonderful place to stay"

5
01/08/2017

Room was clean, well appointed, and noise was very minimal even though next to the pool. Beautiful site and breakfast was outstanding. All staff encountered were friendly, welcoming, and efficient in their tasks.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you for your kind words Joan! I am always hearing how friendly our staff is. Its a joy working with everyone here. Stop and see us again if your in the area.

"Wonderful in so many ways, but..."

5
31/07/2017

This is superb facility located on scenic lake near an excellent restaurant (Michael's). Excellent, attentive staff. Good value. Only drawback is the absence of tea/coffee facility all during evening and very early morning. We are "regulars" at all BW all through the US. We look forward to the luxury of evening tea/coffee in our room, balcony or by the pool. Desk staff was responsive in securing this for us, but we like our private ritual. I understand need for this policy right now, and I hope this service will resume soon. It provides a real treat for us.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
This service will resume really soon.... I am happy the staff helped you out and got what you needed to fulfill your ritual. I am also happy to hear that you are dedicated to the Best Western family! We look forward to seeing you again!

"Very Nice"

5
25/07/2017

We always stay at this hotel it has nice rooms with lake view, sunset is beautiful and the staff is always friendly and helpful. The breakfast is the best I have seen for a continental. We have stayed in the winter time also the lake was frozen like a winter wonder land always beautiful no matter what time of year you stay in Moses Lake.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
AGREE! Sunrises are pretty amazing here also!! Its one of my favorite things about driving to work in the mornings. Moses lake has a lot of perks and I am glad you chose us for your stay to experience it all.

"Great place to stay near The Gorge"

4
24/07/2017

I was In town for a concert at The Gorge. This hotel is a 40 minute drive from the venue. The restaurant was good, and the pool side room was nice. A good choice considering the limited options in the area. Staff was friendly and helpful. Thanks!

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
I love the Gorge!!! Im sure you had a blast! Thank you for staying with Best Western Plus. We always will welcome you here!

"Modes Lake Panarama"

4
17/07/2017

It was a very hot day out. There was plenty of ice in the machines, the small pool looked nice. The view of the lake was great. Walking path to the park right there. I had a good time. AC in room is older but efficient.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
YES! Its been real hot out lately! Better hot than cold for me though. I am glad to hear you had a good time. Come back and visit us again!

"Always great stays!"

5
14/07/2017

The Best Western Lake Front hotel in Moses Lake is terrific! The staff is always friendly & helpful. The hotel sits right on Moses Lake which is beautiful. It's easy access from I-90 & just a few minutes from the middle of Moses Lake. The complimentary breakfast is very good. The restaurant has a good mix of choices. Hope you enjoy your stay as much as we do!

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
THANK YOU!!! Good to hear all the compliments all the way around! We are a happy staff/family, and I think that beams through to everyone. Great to see you again and we look forward to the next time.

"Best western Moses Lake"

5
11/07/2017

The hotel staff was friendly and very helpful. We loved the view with the sunset and sunrise. We would recommend this hotel to any of our friends or people just asking where to stay. We called two days before visiting and were able to get a room. Of course the travel was during the week and not on the week end. The rooms were very clean and comfortable. We loved the sink away from the bath and stool area.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Well thank you for stopping and recommending us to others!! We would love to see you again if your in the area.

"Lock your stuff up!!!!"

1
09/07/2017

Bartender was amazing, room could use some help the back of the toilet was plastic and ran all night. I didn't even know plastic was an option for this. We had little beetles in our room. Our bike was stolen from the parking lot.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
I am so sorry this happened to you while staying with us! Its such a shame things like this happen. I truly hope this does not keep you from staying with us again. I send good vibes your way in the return of your bike.

"Excellent room/poor meal"

4
05/07/2017

Best Western can cover the range of quality. This property was excellent. I'd rate the hotel and room at a 5 but the meal at a 1 so I compromised for the overall rating. The hotel looks and smells new - everywhere. Very comfortable and a great view across the lake. Paved walking trail out back leading to a small state park. On the other hand we ate at the hotel. Simple fare -just a seafood Caesar Salad. I'm not sure what happened but the taste was way off. If that was Dungeness Crab it was the left-over parts, the leg meat. Popcorn shrimp that were strange too. We would stay there again, but I'd look for someplace else to eat.

"Another guest walked into our room"

2
03/07/2017

We checked in around 4 PM on Sat. My two kids, husband and I all we're relaxing after a day in the sun when someone else opened our door and walked in our room then abruptly left. I called down to the front desk and was told they accidentally gave our room to someone else. Fine, mistakes happen. Later our keys wouldn't work so I went to the front desk where I was treated like it was my fault. She gave me an attitude about checking out (we didn't, we had just arrived for 1 night) and made it seem like somehow I was at fault for mixing up the rooms. At that point I just wanted it verified no one else was going to be given keys to our room in the middle of the night and she got snotty with me. Very rude. It pretty much colored my view of what would have been a fine visit.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
I am SO, SO sorry about this Jessica! Thank you for understanding mistakes do happen. I will look into this entire situation and get to the bottom of it. It absolutely was not your fault, and should not have felt you were treated as it was. I apologize on behalf of my staff. Have a safe Forth of July!

"Likely the best hotel to stay at in Mosses Lake"

3
26/06/2017

This hotel is nothing special but it is clean, convenient and reliable. Breakfast comes with the room. The pool is fun for the kids in the summer. It is convenient to the major freeway. Good access to the lake and to the fairgrounds. It is likely the best place to stay in Mosses Lake, WA

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you for the compliment! The staff here at the Best Western takes pride in our home away from home. Fell free to come back and enjoy!!

"Room with a view"

4
26/06/2017

I have stay at the Lake Front every year for about 10 years for an annual golf outing. This year was the best with all of the building up grades. I would recommend it. A little noise due to the freeway. The rates are good.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you for being so committed to our facility. We surely do appreciate your business and company! See you next year!!!!

"Great waterfront hotel."

4
25/06/2017

Very nice place to stay. It is next to the highway but you can't even notice it! The hotel is beautiful but the landscaping needs some tending to. The room I was in did not have carpet and the bed had wheels. Every time I sat on the bed it slid across the floor.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you so much for stopping and staying here with us! I will relay your suggestions on to the appropriate person(s). Thank you or your review. Have a fantastic day!!!!

"ONCE WAS ENOUGH"

3
16/06/2017

Far too close to I-90 noise for a relaxing resort, Restaurant not open for lunch. Swimming pool has awful view of parking lot and trash. No view of the beautiful lake on other side of building. No boat or jet ski rental on property. Off and on wi-fi service.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
I am sorry to read that you were disappointed with our services. Please keep in mind, All reviews are taken with stride by our team. They help us know what we can improve on. Thank you for your thoughts.

"Best Western is the Best"

5
16/06/2017

Best Western Lake View Hotel is the best place to stay in Moses Lake WA. The rooms are clean, comfortable and nicely equipped. The staff is very friendly and helpful. The free breakfast was very high quality. We will stay here again on our next trip.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you for choosing our Hotel for your needs! We enjoy your company.

"Great value"

5
14/06/2017

Very clean, large rooms, with just basic amenities, but perfect. Nice outdoor pool, hot tub indoor (and a gym we didn't use, but it looked clean and had good equipment) ample parking, great breakfast, and all for a very good price. We were just passing through on our way to the other side of the state, and it was perfect. Noon check out time is especially nice - we spent the morning lounging and swimming.

"Clean, friendly, and green features"

5
13/06/2017

The room and features were perfectly adequate and the bed was very comfortable. I liked the green emphasis, with options to not have sheets or towels changed during my two night stay. Would love to know how much water and chemicals is being saved at Best Westerns with this feature. Also their cups were green forestry paper, rather than styrofoam. Bonus points! Only negative comment is the outside entrances are not key-carded, and they remain unlocked at night, which was a bit concerning at the far end of the building. I would suggest the furthest door be locked after 10 or 11 pm

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you!!!! I am happy to hear that took advantage of our green options. Come back to see us and STAY GREEN!!

"Hotel taken over by youth baseball tournament"

1
12/06/2017

I've been to this hotel several times and always had a positive experience. Not this time. The hotel was taken over by a youth baseball tournament. You couldn't use any of the facilities. Swimming pool full. The hot tub and fitness area were full of youth. It was chaos. We ended up calling the front staff when we realized there were no adults. They handled the problem immediately. But, you ran into the same issue in the hallways and stairs. I had to ask four times that they move off the stairs so we could take our bags. Slamming doors from 12:45 PM until 1:30 AM. We were unable to determine which room(s). It was out of control. This was not enjoyable stay. Suggest calling prior to making a reservation and verify if there is a tournament.

"Nice but no elevator."

3
11/06/2017

Nice people, nice hotel, but no elevator for second floor guests. Book a first floor if you don't want to lug stuff up the stairs. Breakfast was good. Lake front view pretty. I was concerned when I found my room was next to the ice maker, it was noisy, but when my door was shut, the sound was muted and didn't bother me.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you Barbra for taking the time and leaving us a review. Elevators will be here soon! In the mean time, next time you come back through, ask the desk for assistance with your luggage. We will be more than happy to help out! Thank you for stopping.

"None"

3
05/06/2017

Staff was friendly but did not know rooms very well. After a $ 10.00 upgrade to change rooms was placed in a room with an adjoining door. People next to us we're up and loud at 4am. But was better than our last hotel stay in which we had a high school prom outside our room.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you Amy for choosing our Hotel for your stay! I know around this time of year with Graduation, prom and Tournaments there is always a little more activity. We will be more than happy to see you during your next stay!! Have a fantastic day.

"Thrilled"

5
05/06/2017

Nice place to stay with upgraded rooms and pleasant staff. The sunsets across the lake view rooms are stunning. We also like the fact that they have a restaurant/lounge on premise. Even though the hotel is located right off I-90 we didn't hear any road noise at night when our door was closed. A real plus for my husband who is a light sleeper.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Amazing! I am glad you were so 'Thrilled' by our company. I just loved reading reviews like yours!! Please come back a see us soon! We look forward to it.

"Great location! Average hotel!"

3
02/06/2017

We stayed one night at this hotel as an unplanned trip. It is definitely an older hotel and the rooms show it. Their queen is actually a double and not the most comfortable but the location makes up for it all and the lake view room had an amazing sunset and sunrise on the balcony.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Your are right! Our Hotel is an older hotel with lots of renovations. We have definitely come a long way in the recent years. I am glad you had got to take in the beautiful sunset views. Its a gorgeous morning every morning in Moses Lake!

"Very Nice"

5
01/06/2017

This was the nicest motel I've stayed in for a long time. The staff was very friendly and helpful and the room was one of the cleanest I've stayed in. Would not hesitate to stay there again. The complimentary breakfast was very good.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Wayne, i am glad you enjoyed your stay here with us! We look forward for your return.

"OK place"

3
01/06/2017

Average all around. "Eh" best describes this place. Clean, quiet. It does have an outstanding, personally made fresh omelette service for breakfast. The breakfast/bar area has a terrific view of the lake, as I assume do the rooms on that side of the building.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you Edward for taking the time to leave us a review! Have a great day!!

"Best Place To Stay during Road Trips"

5
29/05/2017

I find this Best Western to be at the top of the charts. Best place to stay after a long road trip. Affordable one night stop during a long road trip. Food is wonderful. I would highly recommend this Best Western for families or just friends on a road trip. For one night or several nights. Cost is reasonable.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Your good words mean a lot to us here! Thank you for taking the time and leaving us a review and recommending us to others!! We definitely look forward to your return.

"Great place to stay"

4
24/05/2017

Great place to stay. Friendly staff. Great location. Could use some new pillows or a choice between hard and soft. Our room had hard lumpy pillows. Very good breakfast omelettes! Would loved to of had spinach as another ingredient option and more fresh fruit offered at the breakfast. I only seen watermelon. Over all a great stay and I would stay hear again.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you for staying with us. When you return, ask the desk about different pillows. We have some that are different from the ones in the rooms that might better suite you! We will see you next round!! Have a great weekned

"Good night sleep "

4
24/05/2017

We had a good night sleep in one of their suite. Room 202 was very clean, spacious and comfortable! Nice lake front view and they have a lounge/restaurant downstairs which came in handy since both my husband and I were very tired driving from Seattle on our way home to Montana. Highly recommended! Thank you

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
I love that room! Its gorgeous! I am happy to hear you got to experience a great stop here with us! Happy Travels!

"Rip off"

1
22/05/2017

I can't believe they charged 150 bucks for nothing special. Tiny pillows, disgusting pool, lame fitness center, exterior needed paint badly, all outside doors were NOT locked-anyone could walk in! Service was fine but certainly nothing special!

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Kelly, I am so sorry you feel this way. I wish you had expressed your concerns here with us. We could have tried our best to make things right so you didn't leave so disgruntled. Our pillows I believe are average in the Guest rooms. But we do have different ones also. Again, I do wish you wouldn't have left feeling this way about our hotel. Thank you for expressing your concerns.

"Great Hotel for Work or Getaway"

4
18/05/2017

Very good hotel with excellent staff. Has a great view of the lake and is very peaceful. Restaurant and Lounge have excellent food and good selection of drinks. Will definitely recommend the Best Western Lakeside.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you for taking the time to compliment us!! come back to visit soon.

"First time to stay in Moses Lake"

4
11/05/2017

We checked in for a couple of nights. Staff was friendly. The hotel is clean and the room is very nice. Our room overlooks the lake. Breakfast is included with the stay. There is a nice patio outside our room. There is an outdoor pool but it's probably still a little too cool for that. The front desk just called to make sure we were happy with our room, nice touch.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
SPLENDID!!! Good to see you enjoyed everything about us here. Definitely a little chilly at the moment for the pool. Hopefully next week t he sun will decide to stay out :) See you next time!

"GREAT VIEW"

5
09/05/2017

great view of the lake and great food and the staff was excellent , would highly recommend this hotel,very quiet and cozy. Close to other stores and gas if needed.Showers and bathrooms newly remodeled and are very nice,beds are comfy and the staff were some of the very best and we travel a lot.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you so much for such kind words! And thank you for staying with us. We hope to see you again real soon Cindy!!

"Excellent Hotel"

5
08/05/2017

The hotel was excellent and a great value for the price! The view was also great looking out our room and the balcony over the water. The staff was extremely friendly and courteous on our stay. The rooms and décor had been updated since our last stay and we where extremely impressed.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
We are so grateful you had come back and got to see all the improvements! We work hard to keep our Guests feeling welcomed and comfortable.. See you next time!

"Business trip"

4
05/05/2017

We stayed at the best Western in a room overlooking the lake, and it was a very beautiful experience, in the evening we enjoyed the sunset nice place to stay. There was even some marmots playing and the grass down below us there were enjoyable to watch!

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Those Marmots are so neat. I bet I get asked every day what those are. lol. I am glad you enjoyed the beautiful sunset. It really is pretty stunning going down behind the lake. Have a great day, and thank you for leaving us a nice review!

"Snoring in Moses Lake"

5
05/05/2017

Clean, great ale on tap and outstanding fish tacos. Enjoyed bicycling all three days of my chiropractic seminar. Got to speak Spanish to the cleaning staff. I like that. Front desk staff were big smiles coming and going. Upgraded to a room with a view which delivered a spectacular sunset the first night.

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Oh! I am so very happy you tried the tacos!! Those are pretty amazing. I am sure you had found the bike path at the end of the hotel that leads you along the lake to the State Park? Thank you for being our Guest!!

"Seminar and Conference"

5
04/05/2017

The Hotel has been recently remodeled and is beautiful. The staff has been helpful and friendly. W e had an amazing weekend seminar with over 120 health care professionals in attendance. Everything went like clockwork. Catering was exceptional.

"PERFECT HOTEL & MEETING CENTER"

5
02/05/2017

This Hotel/Conference Center was perfect for our meeting the weekend. We had around 100 Chiropractors at the weekend meeting. Excellent Staff at the Hotel and they really took care of us without 1 hint of a problem. I recommend any businesses that need accomadations/Hotel to try this State Central Location!

"Spring Break from the rainy NW"

5
11/04/2017

This place was amazing!We just wanted a quick break form the rainy weather up north! The view from our room was incredible and the food was so great at the restaurant- we ate breakfast both days and dinner one night! We will definitely be back!

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you! So good to hear you will be back! The weather here is usually pretty amazing, bring your water toys!! See you next time.

"If you want to feel like you're on vacation, stay here!"

5
07/04/2017

I'm a Moses Lake resident, and recently my husband and I went on a staycation, checking out various hotels in the area. After a few less-than-vacationy spots, we finally checked in at Best Western. First, it's a great location if you're passing through town because it's close to the freeway. It's also fairly close to downtown, and it's right on the lake. They even have a dock to which they allow their guests access. None of this applied to us, as locals who just wanted a night away from home, but it's worth mentioning. Second, this hotel has been beautifully renovated. Although it's an older building (and as such there is no elevator), everything looks new. The materials are high quality, the decor is tasteful, and the carpet in the hallways is still soft. Second, this hotel offers a LOT of space. Our room (a double queen room, which somehow is the same price as a single queen) had tons of floor space. The lobby is very spacious. The in-hotel restaurant area is huge. The bathroom has a nice big sink countertop. Even the parking spaces are very wide. The overall atmosphere this creates is relaxed and inviting. Third, amenities. The pool wasn't open at this time of year, but there are plenty of other features - a health spa, free wifi (it's high-speed, and unlike other hotels in town, it doesn't disconnect every five seconds), a continental breakfast, and a nice restaurant. We ate dinner at the restaurant and it was good - not the best dining in town, but also not the most expensive (most dinner plates are $15-20, with seafood dishes as high as $30 or a little less). The continental breakfast is also in the hotel; they have quite a few options, from cereal and fruit, to waffles, eggs, ham, and potatoes, to made-to-order omelettes. Also, the restaurant has a *beautiful* view of the lake (you can also request a room with a balcony, but these are limited). Finally, the overall comfort of the room. The beds are not the *most* comfortable I've ever slept on, but they mattresses are new (Serta) and a good mid-point between firm and plush. Both my husband and I slept very soundly. The beds have *ample* pillows (four standard size for a queen, plus an accent pillow). The AC unit is quiet but regulates the temperature very well. The blanket was a little thin - I prefer something heavier when it's not summer - but you can just turn up the thermostat. The towels aren't plush either, but they're not scratchy. There was a nice big desk area with a comfortable office chair, plus our room had a lounge chair (not a recliner), and in addition to the standard flat-screen TV, fridge, and microwave, there was also a Keurig coffee maker, and there was a hairdryer in the bathroom. If this were the only Moses Lake hotel I'd ever visited, I'd give it 4 stars because there are things that could have been better or that would have really blown me away (elevator, thicker blankets and towels, indoor pool, made-to-order breakfast), but I'm giving it 5 stars because this hotel is SO much better than other hotels in town that have been highly rated. At this point, this may be the only hotel in Moses Lake I will recommend to my out-of-town guests if they can afford a slightly more expensive stay (it's not the most expensive in town, and I think it's a really good value for the price, but if you're on a tight budget it might be more than you want to pay).

Amy J, Manager at Best Western Plus Lake Front Hotel, responded to this review
Thank you Naomi!! Thank you so much to make time to leave us such a positive review!! We do appreciate that very much. I am excited that your stay away from home with us was such a good experience. Please come back to see us on your next little get away. Even come just for some Dinner in the Restaurant.

"Our Stay At Moses Lake Best Western"

5
05/04/2017

We were very pleased. We enjoyed our stay, and everyone went out of their way to be helpful. The conference room, and meals were excellent. The employees even provided a big screen television so that we could watch the "Final Four" basketball games. If only the outcomes could have matched the service. Just kidding.

"Great experience "

4
05/04/2017

The staff is very attentive to your needs and questions. View of Moses Lake very nice. Breakfast was always good. A good place to stay while traveling, clean with nice size rooms. Laundry only $1.00 per load. Jacuzzi area was always clean, the small gym also. Parking is convenient. I had to have my room key made about 10 times. Kept demagnetizing. Became the joke amongst my group, not sure why it was happening. Hopefully will be repaired.

"Nice stop on the way to Seattle"

4
05/04/2017

We picked this hotel as a mid-way stop on our drive to Seattle. We really enjoyed the view from our room. We grabbed a room service menu from the front desk, (there wasn't one in our room, which was a bit inconvenient), and nothing sounded good for the prices that were listed, so just hopped back in the car and went to Subway a couple blocks away. We brought our sandwiches back and ate on our patio watching the sunset over the lake. That was very beautiful and lovely. The room was clean and everything was functional. The fitness and spa area was very nice, however, there was no table or ledge or anything for your towels/shoes in the spa, so you end up leaving them on the floor hoping they won't get wet. The breakfast area was in the restaurant, which has huge windows overlooking the lake. The ladies serving breakfast were very friendly, and they were even making omelettes to order.

"Somewhere between average and Very Good"

3
20/11/2016

I stay at this BW on a regular basis, on business. It's a nice place but is definitely showing it's age. They are currently doing some remodeling, which will help. Lobby is nice, rooms are decent. The grounds and exterior could use some work. Staff is friendly and efficient. After having eaten at their restaurant once I won't again. Food was mediocre and overpriced for what it was. Not a great proximity to other restaurant options.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Sorry to hear you did not enjoy your meal Brian. I AM happy to hear that we are your "go to" Hotel when you are in the area!! If you by chance want to give the Restaurant 1 more try, please see me.

"Clean and pleasant staff"

5
15/11/2016

I always look forward to staying here. Always clean and the staff is always pleasant. They offer fresh made to order omelets, along with the traditional options. The rooms are available facing the lake are great.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Always nice having you here! Thank you for Making us your go to spot when your in the area :)

"We liked the lakefront view"

4
24/10/2016

We chose this hotel because we have had positive experiences with staying at Best Western Plus in the past. It was a definite bonus to be able to walk on the bike/pedestrian trail nearby. We enjoyed the proximity to the lake and the lake view.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank you for taking time out of your day to leave us a pleasant review Larry. I am happy to hear you had got to enjoy the area that surrounds our property! Looking forward to seeing you again!

"Best Western Lake Front Moses Lake WA"

3
18/10/2016

Above average in all respects. Exercise room/spa was closed during my stay. Lounge was under remodel, not that I would use it anyway. I didn't use the restaurant because I knew better from past experience. Food was marginal and expensive.

"Expensive"

2
14/10/2016

We were on our way home (Chicago area) from visiting our son and his family in Olympia, WA. We got a room with two queens (it's always the last room they have left). There was something white on the desk chair (like milk, or...? you know) and after we showered, there were little ants in the bathroom. Our room was in a separate building from the one with lake views and we had to walk outside to get to the restaurant for breakfast. This was OK. However, It was brisk (53) on the morning of 10/6. The breakfast was the best of any we had at all of the hotels over two weeks. Loved the omelet. Price for just showing up was approx. $150

"Wonderful hotel"

5
11/10/2016

We arrived at sundown, got a lakeside room. Fluffy towels, large clean rooms and although they were remodeling their restaurant, we were accommodated in the bar with excellent food and drink. Who knew Moses Lake was a great stay!

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
I sure hope you got to enjoy the sunset from your lakeside room during your stay! The sunsets here are pretty amazing. Thank you so much for staying with us!

"We won't be back!"

2
09/10/2016

After staying at the Best Western in Missoula, Montana last night, coming to the Moses Point location has been a huge disappointment. I understand that each hotel is independently run, however I expected that the Best Western management would insist that hotels strive for similar standards. Problems: Smelly room Front desk staff (Hilary) very unfriendly, not a hint of a smile or welcome. It seemed that we were inconveniencing her when we checked in. $20 charge for cot We would not stay here again.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
I truly apologize that you were not satisfied with your stay here. Yes, you are right about all Best Westerns being independently owned, so this would result in each being slightly different. Please don't think that you are inconveniencing the staff members here. This is why we are here, for our guests! Please consider on giving us one more try. Thank you for your time.

"Where do I start?"

3
06/10/2016

My stay was scheduled for 10/-10/7. Business trip. I checked in, let me first say that the staff members were amazing, professional and very informative. I received my key card and proceeded to my room, wouldn't you know it, the key didn't work.. I bet you're wondering if it was not activated, oh no there's a trick to opening the door. I happened to see a member of the staff in the hall andI asked for assistance. She herself couldn't open it. After 5 min or putting the key card in waiting for it to turn green turning the door handle up then down the door magically opened. Upon entering my ground floor king room with Lake view i was greeted with not only Flys, but gnats *oh joy* so for the next hour i played kill the bugs. Besides the bugs and the dated decor the room was basically ok. I decided to enjoy a sprit and a meal in the lounge. One word AMAZING. Everything and everyone. Day two. Left my room bug free attended work, came back to more Flys. I went to the desk to complain. I was offered bug spray or a fly swat ( don't laugh, but really). I killed the Flys again. *getting pretty good at it* sadly. Day 3.. left for business, went to the desk and asked not to come back the bugs. And guess what. I had none on my last night either. All and all this location was average at best, not a great value for the money. Bed was not great for me, as you know its hard to please everyone when it comes to beds. Breakfast: Average. The omelet bar was ok.. limited fruit options, and no bacon??? Coffee was amazing and you could make your own waffles. Would I stay again,no not if I didn't have to. Thumbs-down for me

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank you for staying here with us. Sorry the Fly's were so annoying. With the weather change, they like to get inside where it is warm. (Its like that at my house too. They drive us crazy). I am happy to be informed the Staff, Restaurant & Lounge Amazed you! Thank you for stopping. Please keep us in mind when traveling back through this area. We would love to see you!!

"Older hotel with optional lake views"

3
05/10/2016

This hotel is dated, but offers view of the lake. The bar lounge is convenient, and the morning breakfast is nice. however the overall quality of the room is average at best. The walls are thin and therefore the hotel hallway was noisy at times.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank you Norman for stopping to stay with us!

"Great Location & Great Hotel"

5
04/10/2016

Was here briefly for one night but really did enjoy my stay. The staff were all helpful and the breakfast was really quite good. Made to order omelets and a great selection of other items. Best Western really does breakfast well. The location next to the lake is also appealing with many great views. Would stay again!

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank you for staying with us, we appreciate your business. I will let the kitchen staff know that you were pleased with the breakfast. And we look forward to seeing you again. Thank you!!

"on the lake"

4
27/09/2016

Excellent location overlooking Moses Lake, swimming pool well maintained, restaurant over looks lake excellent breakfast can be rather bright having a meal during sunset, thankfully there are blinds to cut down the glare, but you loose the magnificent view.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank you for staying with us. And I am pleased to hear that you had a wonderful stay. We are looking forward to seeing you again.

"Dated"

3
26/09/2016

This is a dated but upgraded property. There was no elevator which was disappointing. The staff was friendly. The breakfast for one took us by surprise, usually when 2 guests check in they both get breakfast. We went down the road to bobs cafe.

"Beautiful Lake View"

5
21/09/2016

Enjoyed my stay. Loved the full restaurant and lounge. Would recommend this hotel to anyone traveling through this area on business or leisure. Sat outside my room on the patio and enjoyed a glass of wine as I watched an amazing sunset.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Now that sounds very relaxing Dolores! Happy to hear you got to take it all in! Thank you for stopping at the Lake Front Best Western!!

"Fantastic!!! "

5
19/09/2016

We had such a wonderful stay at this hotel. Everything was clean and up to date. Staff was super friendly!!! The view of the lake was gorgeous!! The continental breakfast provided was outstanding, seriously they have an amazing selection to choose from. The employee making the omelettes needs an award!!! It was my husbands and my 10th anniversary and we had a splendid time, I would definitely come and stay again!!!

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
I am very glad to hear you enjoyed your stay as much as you did! I will be sure to let the Breakfast ladies know how impressed you were with their omelet making skills. Happy Anniversary!!!

"Good hotel"

4
16/09/2016

The front desk people were very nice and accommodating and I even got a care package. Nice. Finding the room was a chore but I got a lot of steps in so that helped. Room was bare essential but I did have a wonderful view of the Lake.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Nothing wrong with a little extra step in your day, right?! LOL> Thank you Ben, for taking a little time out of your day and leaving us a review. Please come back and see us!

"Accceptable for the most part"

3
11/09/2016

Good Things: All areas of the hotel were very clean. ALL staff was friendly, polite and professionally dressed. The breakfast had plenty of choices and was fine. Good sound proofing. Bad Things: The phone didn't work, the shower pressure and temperature was awful, the staff didn't know anything about the area and there was no typical travel literature available in the lobby. Hotel is very close to the highway. It was so loud we couldn't sit on the little deck.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank you Angela for your input. I want to apologize about the lobby area not providing any literature about our area. Thank you for bringing that to my attention. I will be sure to be more on top of restocking that. But i am glad to hear that you did come across, and recognized our professional and polite staff. Thank you for staying with us!

"Best Western Lake Front Moses Lake WA"

3
10/09/2016

This Hotel is convenient for my business purposes and I use BW's in several other towns for the same reason. This hotel is somewhat dated, it's probably past it's prime, but it was clean and well maintained other than it could use some sprucing up. The grounds look like they have been neglected for a while, the landscaping is tired. The proximity to the interstate makes for some road noise but not bad with the windows closed. Staff is friendly, efficient and professional. Only ate at the restaurant once and the food was marginal and a bit overprice for what it was. Friendly waitstaff though. Pillows on the bed were typical hotel pillows, too thick and hard. There was 4 pillows on the bed and they were all the same so no option was available.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Brian, Thank you for leaving us a review. We do appreciate all positive and negative feedback. It helps us recognize the areas we can improve on. If you do come back through the area, please stop and give us another try. And just an FYI, ask the front desk about getting different pillows . We do provide a softer type for our guests.

"Thank you!"

4
08/09/2016

The manager, Pam Brar, went out of her way to assist my stay. I locked myself ouyt of my truck and she allowed to use the room until AAA turned up. Went from a crappy day to a pleasant day because her.Thank you once again

"poor food and service in restaurant"

3
07/09/2016

would not stay here again due to the poor service and quality of food in the restaurant, the waitresses in the restaurant were very unsure of themselves and for an expensive meal service and food quality was poor, the complimentary breakfast was horrible, no hot food was out, no service from any employee and when there was finally food it was terrible. the hotel itself was ok except for someone painting in the hallway and the lady at reception desk was most helpful.

"It has the PLUS one expects"

5
04/09/2016

Hotel clean, beeakfast good, staff helpful, good location and reasonably priced would recommend this hotel as a stop over as there is not much to do in Moses Lake - we booked in here on our way from Seattle towards Glacier NP

"Great experience"

5
02/09/2016

I had a wonderful experience staying at the Best Western Plus Lake Front Hotel, in Moses Lake, WA. They have an efficient and friendly staff, my guest rooms was clean and comfortable, and I thought the breakfast which was included at no additional charge was exceptional .

"Best Western is the BEST"

5
29/08/2016

we take road trips often and always try to use Best Western as our first choice. Sleeping in different beds each night is hard for us, but with Best Western we know the beds in every place will be simular. The stay at this Best Western was a PLUS as the view from lake side is very nice. The Staff is very helpful, and friendly, they went out of their way to help us several times during our 3 day stay.

"Ghetto!"

1
27/08/2016

the staff was very unhelpful and uncaring when I was given I was given a room different from my reservation. The room was dirty. The wall behind the bed was sticky. The garden tub didn't work. The breakfast looked like it had been sitting out for a very long time. definitely NOT a fan of this BW.

"Great stopover"

5
24/08/2016

The hotel is situated on the shore of Moses Lake, 200 yards from exit 176 off I90. I would strongly recommend taking a lakefront room (I thought it was a very reasonable price). We were able to sit on our balcony and watch the sun set over the lake. They have a hot breakfast which was really good and just across the bridge is a park in which to stretch your legs before getting back into the car.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Hello, and Thank you for stopping to visit us! I am happy to hear you enjoyed the sunset from the balcony room. Watching the sunrise is a real treat also! Next time your in the area, swing back through for another stay!!

"Staff Friendly"

4
21/08/2016

I stayed here for two days on business and found the hotel clean and the staff friendly and helpful. The rooms are basic but clean and the bed was comfortable. The full breakfast included an omelette station and a nice dining room overlooking the lake.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Clean, friendly and comfortable! All very important, and I am glad to hear we had it all available for you!! Thank you for taking time out to write an awesome review for us!

"Good breakfast. Given wrong room."

4
19/08/2016

The room was clean and comfortable although there is some clutter from ongoing renovations. Breakfast was quite good. My only complaint is that I booked a room with a king bed, but they put me in a queen. I returned to the front desk and pointed this out. All they could tell me was that they didn't know why that happened and they didn't have any kings left. No apology, no compensation, no bueno.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
I apologize about the mix up with the beds. I am glad to hear the rest of the stay was very nice for you! If you happen to come back through the area, please call me directly. I am eager to make it right for you.

"Nice hotel with beautiful view of the lake"

5
16/08/2016

We stayed there twice and will come back to stay there again any time we go to Moses Lake. I am happy with everything about this hotel: the reservation, the stay, the view, the check-out. And yes, unlike many hotels that I've stayed at, checkout time is at noon here.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
I always enjoy a noon check out when traveling too! Its nice to sleep in. Thank you for being a regular, and we'll see you again soon!

"Best Western"

5
09/08/2016

Was pleased with the size of the room. Plenty of outlets to charge electronics. Would like to have had a desk/small table in the room. Surprised there was not an elevator to the second floor. Dinner in the restaurant (pasta with chicken) was scalding hot and bland. Breakfast was good: made to order omelets, waffles, sausage, scrambled eggs, and expected continental goods, though no bagels :( The pool was clean and refreshing. Didn't use the hot tub as it was indoors in a small room away from everything else. The rest of the grounds were pretty and well kept.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank you Stephanie for taking the time out and addressing us with the concerns you have about our hotel. We do take every complement and concern with stride to better ourselves. Thank you for staying with us!

"Avoid."

1
07/08/2016

Usually Best Western Plus hotels are clean and comfortable. This hotel was old, dated and didn't even feel clean. While the location is great, the hotel was way below my expectations, especially for a hotel carrying that name.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
I am truly sorry that you did not enjoy your stay here with us. However, i am surprised with your review. Our hotel is freshly renovated. I wish there was more we could have done to make your stay better. Thank you for your input. Have a Fantastic day!

"Best Western - Best Experience"

5
03/08/2016

I love the Best Western in Moses Lake WA. it provides absolutely everything you need to enjoy your "at home" time at the hotel during your vacation. The breakfast is the best I have ever had at any other hotel - not your run of the mill. Staff is very friendly and accommodating. Pool is fabulous! View is great - location is great. Can recommend to anyone looking for a night or several nights.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank you Kathy for stopping in and seeing us here! I am happy to hear that you enjoyed our Company and accommodations. We look forward to your return!

"They don't give a ...."

1
31/07/2016

My Aunt and Uncle came to town for a family gathering. They parked near the front entrance in a lighted area. Someone smashed in the passenger side window of their vehicle and were scared away by the car alarm. They were never contacted by the manager and were were refused when asked to see the video. They were met with a not our problem attitude.

"Beware"

1
31/07/2016

Staff are efficient and motel clean. Some what dated with need for a remodel. But the real problem is crime. This is not a safe place to park. My pickup was parked in view of the lobby and still broken into. Only my alarms alerted the staff. No follow up by the manager. No video tapes were provided. They don't care. Beware, your car is not safe at the hotel.

"Dissapointed"

2
09/07/2016

Reserved a king bed( by phone)and was told that pet rooms did not have king beds upon our arrival. Room was not clean: dirty floors, hair in the tub, etc. Lots of deferred maintenance. Wall outlets in bath are so loose it is difficult to make an electric connection. Sliding screen was damaged and off of the track. Curtains were difficult to operate and looked like they were about to come down. Staff was friendly and the bed was comfortable. All in all a disappointing experience given the price of the room. Not typical of Best Western standards. Motel seemed to be under renovation and hopefully will improve in the future.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Sorry Lois about the inconvenience, Wish there was a way we could have made your stay better. We appreciate your feedback!

"Nice restaurant, miserable lodging and staff, way overpriced because it is on the water"

3
08/07/2016

great dining rom and good breakfast, Great location. Guess the front desk staff can be rude and get way with it because it is the best lodging in town. I was place in a room n the 3rd floor of the annex, guess what no elevator, no bell service. I asked for a lakeview room and told their were none, the hotel annex appeared nearly empty or most people staying walked to the property. The annex was under remodel and lacked safe stairway railings and had multiple obstructions in the hallways.

"Standard, good hotel"

4
05/07/2016

Came here to stay two nights on a business trip, good hotel with spacious rooms, at the lake side. Excellent breakfast and nice people to serve at the desk. Clean, quiet enough and easy to find. I liked it.

"Fabulous View!"

5
05/07/2016

This Best Western has a fabulous view of the Lake. We enjoyed it from our room and from the dining room at dinner and again at breakfast. So glad that the room was cool and clean - it was 91 degrees outside and we needed respite from the heat.

"Decent property"

3
01/07/2016

We arrived and the helpful staff got us an early check in which was much appreciated, our room was a "pet friendly" room so hardwood floors which was a bit cold and didn't give a cozy feel, I understand as it's practical for pets. The room was small and felt like it needed updating, the outlets were faulty as plugs would fall out we had to make do using hairdryer in weird places in the room. We had others who stayed in the regular rooms and they were much nicer...next time we won't do the pet friendly ones however noise in the bottom of the hotel was minimal so very quiet which was nice. At $180/night including pet fee it felt VERY expensive for what we got!!

"Coeur d'Alene, Idaho road trip"

3
23/06/2016

This was our forth time staying at this Best Western. The view of the lake is fantastic. Though this will probably be the last time we stay at this hotel. They are doing some remodeling which is fine, but they need to clean up when they leave for the day. Junk was left around both inside and out. Since we had our puppy with us we had to stay on the ground floor. This is where they put all the folks with dogs. Okay, except they put in fake wood floors, easier to clean I know, but very ugly and cold on the feet. I feel we paid too much for the room with a queen bed, $160.00. Also, I don't believe all the exterior doors are locked at night, so I didn't think it was a secure building. Also as it's right next to the freeway, people are cutting through the parking lot, next to the exterior doors that don't lock. I didn't feel it was safe at all. The sliding glass doors really need to be fixed so they operate properly and most of all lock securely. Since it's right on the freeway, the road noise is very loud. The microwave and fridge in the room is a totally hosed up configuration, they need to fix that. On a positive note, breakfast was good. Really the only thing this hotel has going for it is the lake view.

"Perfect Stay"

5
22/06/2016

The view from the dining room is worth it all, the lake is beautiful from the windows and the staff at breakfast kept the area clean and stocked, they actually had an omelet bar that came complimentary with your room stay, and an all you can eat food bar with plenty of choices. Coffee was hot and delicious. The surrounding area may look unused but the inside is clean with amble tea, coffee and water at the check in area. The staff that greeted us was friendly, helpful and very knowledgeable of the area. We were on the ground floor by the pool with a patio door that opened into the well laid out pool area, yet no pool smell in the room and noise was barely audible from outside. Overall all appliances in the room worked and no issues on cable or internet. We enjoyed our short stay there and will be back again to stay longer. Great place to stay.

"My impression of Moses Lake going in was AVERAGE. I expected the same in hoteling. I/we were surprised!"

5
20/06/2016

This was our 2nd stop on a Missoula Floods interest adventure. We stayed for 2 nights and although one would probably not choose Moses Lake as a vacation destination, this Best Western exceeded my/our expectations. The room was very spacious and well organized. Our patio doorway looked West onto the lake and although activity was minute, I always like a good sunset. The staff was most friendly and accommodative and this site had made to order omelets offered in their free breakfast. We also ate at the restaurant attached to the hotel and found the food and service most adequate. The 5 rating is due to the site surpassing my expectations.

"Great employees"

5
20/06/2016

Very efficient staff. Very clean, and good value. Can't beat the view and is the best place to stay between Spokane and Ellensburg, maybe the best place period. The staff went out of their way to ensure we had the best room for our needs and preference. The breakfast was awesome especially with the omelette to order. The lobby, pool/spa, and the lounge were all top notch.

"Nice place "

4
14/06/2016

This property appears to be undergoing renovation. The hallways are in the process of being re-carpeted and it looks as if the rooms have recently been redone. The carpet is reminiscent of some cruise ships I have been on. (It gives you a sort of being on vacation feel.) The rooms look nice, the beds are comfy and everything is clean. The front desk people were very nice and helpful upon check-in. We didn't eat in the on-site restaurant due to previous comments on pricing. Upon checking the in-room menu, it did appear to be fairly expensive. We did, however, eat breakfast the morning we departed and it was pretty good. They actually will prepare you an omelette from scratch. The rest of the breakfast was pretty much like every other continental breakfast. Overall, I would stay here again if ever in the area.

"Beatutiful View Right on the Lake"

4
13/06/2016

I enjoyed the room and the service is excellent. The work out facility is a little limited but otherwise everything is quite good! i will stay there again. The view from the bar is amazing. The food is great.

"Clean hotel but broken Stuff!"

4
13/06/2016

Very clean, nice hotel but a Chair on the deck was broken and it ripped a hole in the butt of my jeans. They staff apologized but then never did anything about it. Very frustrating. However the pool was good, and so was breakfast. The room was clean and an nice size. The staff was friendly. Just be careful where you sit!!!

"Nice Hotel with very friendly staff"

4
12/06/2016

Stayed only one night for a quick business trip. The place is right off highway and very close to town. They are remodeling the rooms and I had a remodeled room. It was very comfortable and clean. The front staff was very pleasant. Even though the hotel is near the highway it was quite in the room and I had one closer to highway. They serve a nice breakfast with made to order omelets. The dining area has a nice view of the lake. The wifi worked well. They provided a code and you don;t have to go into the hotels web page to get in. Made it stable and pretty quick. Overall a good stay and would stay here again.

"Nice"

5
06/06/2016

Very quiet place. They are remodeling on one end I noticed. Nice to be near the lake when is 100 degrees. Wonderful outside pool area. Plenty of places to smoke outside. Lots of parking. Nice breakfast included. Rooms are very clean. Fridg & micro. Good price for a 4 night stay wish I could have stayed longer. I didn't get to see any cats but did watch fish jump I the lake.

"Right in the middle "

3
23/05/2016

On the plus side, great corporate rates, good food, attractive bar, great breakfast and nice views. On the down side dark hallways, somewhat innattentive staff and some issues with the renovation, which was needed

"Good value"

3
21/05/2016

Just returned from a business trip to Moses Lake. Spent four nights at this hotel. If you are able to get the government rate this is a good value. They even put us in a room overlooking the lake. The hotel is a bit rundown, for example the screen door on our patio door was virtually impossible to open and close, but overall I'd give this a pretty solid 3 1/2 stars. The outside pool is large and very nice and I'm sure very popular in the summer months. And the complementary morning breakfast is more than ample. And the omelettes made to order a nice touch. This hotel is right off the freeway offramp and we did hear freeway noise when we left the patio door open at night. I did use the fitness center and get two is adequate. Throughout our stay the hotel staff were friendly and very helpful and I give them a solid four star rating. Obviously the lake view rooms are much better than those facing the parking lot and I'd recommend a second-floor room with a balcony rather than a ground ground-floor unit with a patio that opens onto the lawn and is a little bit too accessible.

"Excellent - all around. But watch for cats"

5
19/05/2016

Overall, it is an excellent hotel and location. Service and staff are superb and responsive. Currently the hotel is being upgraded and the rooms renovated. Looking good and welcomed upgrades all around. A word of caution - there is a plethora of ferrel cats in the area and as I understand the hotel is aware of this becoming a problem and are dealing with it.

"The Best Hotel in Moses Lake"

5
14/05/2016

I had the best time at this hotel, evertying I needed: fitness center, pool, sauna, hot tub, lounge, restaurant, lounge, breakfast, and the lake. Can't beat the view here. The service was very friendly and the accomodations were new and clean.

"Over priced"

2
09/05/2016

Hotel is nice but for the area hotel and restaurant are way over priced. Stayed at Embassy in Portland Or. and for only $25.00 more we got a suite,happy hour, indoor swimming and much nicer breakfast. Will not stay again and wouldn't recommend because of value.

"Best Western Moses Lake Review"

4
29/04/2016

Best Western is best hotel in Moses Lake. they have fitness, sauna, and Jacuzzi. Also they offer breakfast with hot meals. Location is very convenient. There is a bar lounge. The quality of service is decent.

"Wish I could have stayed longer"

5
29/04/2016

Only had one day to spend at Moses Lake , I was at an Archery Shoot and had to get back to Canada. When I entered the hotel I was tired, dusty, and ready to eat a Bear. The front desk staff were very helpful and soon I was in a great dining room and an excelent Med. Rare Prime Rib and a dark beer.

"GREAT LOCATION"

5
21/04/2016

I was driving all through Central/East Washington. Lots of lakes and water. This Hotel is set RIGHT on a Lake. Very cool view of the Sunset. The Patio was nice to sit on after a long day and work on the computer.I would stay here again The numbering system is a little crazy but it's all good. Fitness Room has new equipment and very clean. Very relaxing, I did not use the Bar/Lounge but the Breakfast was great with another awesome view

"Very disappointed"

2
21/04/2016

I stay in motel/hotels an average of 2 nights per month. I booked this reservation at this particular hotel because I had wanted to stay at a nice hotel, with all of the amenities and was willing to pay for it. When I checked in they had to change my room because even though I had called prior and stated that I was there for the dog show and would have a dog...the room I was booked in was NOT a pet room. So, they changed things around and got me into a pet room. That room wasn't ready for early check in so I came back an hour later. When I got the room number, key and directions to the room I was told to drive to the very end of the road. Little did I know how far out this was. I drive back along the winding road to the end of the property. I grabbed my bag and went to the room...dodging all manner of construction supplies and equipment...as well as the normal maid carts. I tried to go down the hallway and it looked like I should have been in a hard hat zone. I was having to squeeze past desk chairs, maid carts, men and door frames on the floor (yes, the door frame was on the floor and I had to walk through it to get to the room), etc. I get to the room and it was sweltering hot and stuffy so I went over and turned on the AC. I went to see what the lake view was as it was one of the things that made me stay at the hotel. However, I couldn't use the patio because the sprinklers were on. The room itself was ok. The smell of paint was rather over powering. I prefer a firm bed...however...this bed was so incredibly hard that I ended up sleeping in the chair! The built in desk blocks the TV and if you are sitting at the desk...no one can walk past because there is no room between the chair and the bed. Then the lights on the outside of the building or in the parking lot were not working. Good thing I brought a flashlight! VERY unsafe!! To top it all off....the only way to get to the Lobby/Restaurant was to climb the flight of stairs (due to a disability this wasn't an option) or to drive around because it was so far. There was no working ice machines or vending machines in this building that I could see. Completely felt like being banished to the 'other side of the tracks'. NOT what I had planned for my stay and I will NOT be back. Not only that but I will NOT recommend this hotel to others. My faith in Best Western has really been shaken.

"Poor layout and maintenance"

2
18/04/2016

Picked this hotel because it was advertised as the host hotel for a dog show/obedience trial. Since dogs have to be taken out regularly, attendees of course wanted rooms on the ground floor. Management assigned a block of rooms where everyone had to go either up or down stairs to get outside. Keep in mind, most of these people are older, retired. I heard several others also had problems with their reservations. No available electrical outlets near bed or desk for phone or laptop. Outlets worn out and wouldn't hold a plug. Room layout poor with TV taking up the desk, and the frig buried behind a separate door under the desk (didn't find it at first). On the positive, had a nice view of the lake and had rock chucks looking in the window at me. The room cleaning service was outstanding. The staff servicing the breakfast buffet was outstanding.

"Upgrades"

5
18/04/2016

The Motel was recently upgrades with Carpet, tiles and paint. It looked really nice! The employees went out of their way to make sure everything was done right. They were also very friendly! We stay here every year and this year was even better than before because of all the upgrades and the place looked fancier than it ever has. I was very pleased and will come back next year for the Chiropractic Seminar.

"staff"

5
15/04/2016

The staff is very friendly and professional Mary especially. The hot breakfast is fantastic. The rooms are nice and comfortable and very clean. Great experience when I stay there each week Truck parking availability is really convenient also. Scenery is really nice the lake right out the window and sliding door to balcony. Store within walking distance. its an all around great place to stay. So that sums it up

"Hotel with fantastic view"

4
11/04/2016

I can say everything worked perfect and i will come to this Hotel again. Well done every one. Your chicken curry is the best in east Washington and your Staff is very friendly. Keep up the good work and people will keep coming.

"Elana was very helpful!"

4
07/04/2016

We were originally booked into a room where renovations were going on and it was very noisy. Elena had us moved to a beautiful lake front room. The breakfast was abundant and the staff helpful. We will definitely refer our friends to this hotel.

"Software Developer"

5
05/04/2016

Extremely clean and professional. Great staff. Greeted with a smile by Elana at the front desk. The continental breakfast was great. Also very close to many of the local businesses. Lakefront view was Majestic. I had a wonderful stay and recommend it to everyone

"Was given a great rate at a last minute check in. Friendly helpful staff"

5
03/04/2016

The room was spacious and lovely. The lake view is to die for! Everyone was great and the bed was comfortable. Will recommend to everyone. Breakfast was also great. Smooth check in and check out. Can't wait to stay again.

"Decent, not up to par for a 'Plus' property"

4
25/03/2016

Very pleasant-professional staff, nice location, reasonably quiet, clean. Bed seemed older, not bad, but not as comfortable as other BWs we're used to. Keurig Coffee Maker did not work, but did not try to use until last night. @checkout, staff said 'they're always breaking'. V Good breakfast, expt scrambled eggs a bit flat, tasted like powered. everything else tasty.

"Great facilities, location and staff"

5
22/03/2016

Nice restaurant on premises, wonderful if you arrive late and tired and don't want to go out to find something to eat. Varied menu, surprisingly good food and table wine by the glass. Breakfast, which came with the room, was also good. Omelet station, waffles, and an assortment of other breakfast items including fruit, yogurt, cereals, breads, and sausage or ham. (Obviously, food is important to us.) The room was clean and spacious not cramped. There was a Keurig coffee maker, refrigerator (that worked!), hair dryer and other standard amenities. The hallways were well lit, carpets in public areas as well as the room were clean, and the staff were efficient and friendly. Located right off I-90 as you approach Moses Lake from the west. Very convenient and easy to find. We found our stay to be a pleasant experience.

"A gem in rural Washington"

5
21/03/2016

Stayed on this lake front hotel while attending Othello's Sandhill Crane Festival. Only a few quick miles from the events, and such a comfortable stay. Breakfast included in the cost of room was plentiful, healthy, and fresh.

"Great Place to stay"

4
20/03/2016

The entire staff was friendly & helpful. They have an excellent restaurant with great food including the breakfast. The atmosphere of the restaurant was very relaxing & the staff was great! They had excellent drinks.The hotel & our room were very clean. They had shampoo,conditioner,& body wash dispensers in the bathroom.I loved that because I did not have ti worry about dropping or opening tiny bottles! it is also very eco-friendly. I would recommend this hotel for couples, we enjoyed our stay. The only downside for me was the firmness of the bed & too much light coming into the room at night.

"Quite Place"

5
19/03/2016

Great place for my business trip, I had called and a young lady Denise, talked me into staying here I was at the Ramada for a few days,And was looking for a better quite place to be for my business trip, came in and Denise took care of me got me a great room, With a wonderful view also the bar and kitchen staff were wonderful great food.Rebecca was a great server very polite.

"Disabled access"

4
17/03/2016

There is no elevator at this property. Disabled guests will find it difficult to get to any rooms other than those on the ground level. The restaurant is good and the breakfast staff is excellent. A nice view of Moses Lake. The property is not exactly on the main route through the town, but we found that our GPS managed to fin it's way, none the less.

"First Class and a great value"

5
12/03/2016

This Best Western Property is a very good value, the staff is excellent and committed to quality service and the setting is lovely, right on the lake. Highly recommend it. The omelet bar was excellent and other food quality was only matched by the view looking out at the lake.

"Great Real Estate"

4
10/03/2016

Old hotel getting updates. The best part is that it is on the lake. I enjoyed the view during breakfast and a quick jaunt outside started my work day off right. Next time I will try to get a first floor lake view room. No complaints.

"Favorite hotel on our holiday"

5
10/03/2016

Our experience here was bar none the very best on our trip to Nevada. Thank you Denise Luma for the fantastic service. We will return thanks to you and your staff. Can't thank you enough for the fabulous cheese cake. Also I have to mention loved the resterant great food. Jackie and Harley

"Good hotel"

5
10/03/2016

I was quite comfortable and very pleased with the service. It would be a pleasure to stay here again in the future. I'm looking for opportunities to do so. I have also recommend the hotel and restaurant to my family and friends and expect them to join me there on some future date.

"Best Place to stay while in Moses Lake"

5
10/03/2016

My stay at the Best Western was amazing. First of all, the staff was very nice, polite, and very helpful, especially Ashleigh. They had an awesome breakfast with a nice view of the lake. Their breakfast selection was by far the best selection for breakfast at any hotel I have stayed at and I have stayed at many hotels for my job. The rooms were very nice and clean. They are also very big and you don't feel cramped up when you are staying here. I really have no bad things at all to say about this hotel. I would definitely recommend this hotel to any body that is coming to this area, whether it is for one night or one week.

"Great Hotel"

5
01/03/2016

My business partner stayed there in Moses lake great hotel, fabulous view, front Desk Girl Denise was great treated us well. Food was amazing. Defenetly passing the word for this Hotel.They are in the middle of a remodel which is wonderful to see the quality on their Hotel

"Friendly & clean"

5
26/02/2016

Ashleigh was very helpful and very friendly. The staff makes a good breakfast as well. Great view of the lake too. You might want to go here first before checking in somewhere near by. I was going to stay somewhere else, but this place has better parking for my semi, turns out it was just a better place to stay regardles of the parking. So I recommend staying here.

"Always a Great Experience"

4
26/02/2016

I make annual trips to Moses Lake up to 3 times per year and I always stay at this hotel. The staff is very friendly and attentive to their customers. The hotel went through some remodeling, and the update is wonderful.

"the room's really great our family had a great time"

5
15/02/2016

our room's was really clean and nice and really the staff was was really grate and I love the hot tub was nice and the exercise room was grate I Hade a good time with the room's and the hot tub being so nice to relax and take the stress of after a long week.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
This is a nice little "getaway" here. I am glad you enjoyed yourself Angela. Feel free to book again when you are ready for another quick getaway! See you then!!

"Best all around "near freeway" hotels"

5
14/02/2016

We stay here because it is a very nice hotel with a great view, clean spacious rooms and a beautiful dining area. The food this time was mediocre and our waitress disappeared and we had to flag down another.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
I do apologize for any inconvenience you may have experienced in our Restaurant. Our waitstaff usually are very attentive. I would love for you to give the Restaurant another try. Please call me directly during your next stay. I am pleased that you do choose to stay with us!

"Double-Take on the Lake"

5
10/02/2016

A nice hotel with all the facilities of a more upscale hotel but at a more affordable price. Doesn't seem the attached restaurant, with also a great view of the lake besides the good food and menu, has earned a reputation with the locals that it should. I was at this hotel for just one night at end of January 2016, so wondering if the hotel is just as appealing in summer high-season.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
It is VERY appealing in the summer time! Make sure to book and check it out. (bring your fishin' poles & boat)! Thank you for stopping here to stay with us. We will see you in the warmer months!!

"The best place to stay in Moses Lake......"

5
09/02/2016

This hotel is a wonderful place to stay. The room is extremely clean and the bed is super comfy. The view of Moses Lake at sunrise or sunset is so peaceful and beautiful. They have an excellent wifi signal in each room, compare to other hotels I have stayed at. As for the breakfast, they offer wide variety of breakfast items. They will even make you an omelette- the way you like it. The staff here is always really accommodating and friendly. Another nice plus to this hotel, they do offer a nice lounge and restaurant in the evening overlooking the lake. After traveling all day, it's a big plus for any traveler.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
You are absolutely right about the sunrise here over the lake, I am watching it come up as I type! I work the mornings, and i LOVE being here at this time. It is so peaceful, just like you had mentioned. Thank you for being a guest here with us. We look forward to seeing you again!

"Great place to stay"

5
08/02/2016

Very nice place to stay. Friendly and very accommodating. Newly renovated rooms were great and very clean. We stay here almost every weekend during hunting season, always have geat service. The food in the restaurant is always good.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Always nice to have you here with us Rickb! Thank you for choosing to stay with us during your Hunting escapades!

"Marketing Company President Uhaul"

5
08/02/2016

We feel at home in this facility. We use the facility regularly for monthly meetings.They have great Internet coverage, great rooms and fantastic food. Owners Mo & Pam are great hosts. They have their business together.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Mo & Pam are very good people and hosts! They strive to accommodate you with the finest!! We look forward to booking your next meeting. See you then!!!

"Great facility with excellent amenities."

5
08/02/2016

Always a pleasure to stay here. I have been traveling to this town and have always used. The facility is clean and the staff are always willing to go the extra mile. The restaurant food is great and the prices are very reasonable.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Always a pleasure to have you here with us David! Our staff have no problem at all serving our guests with a smile. Thank you for your review & we'll see you next time!

"excellent"

5
08/02/2016

Nicely located right beside Moses Lake and far enough from the freeway to avoid the traffic noises. Rooms have been recently remodeled and are clean and comfortable. The staff has been friendly and efficient every time I have stayed with them. The lounge is comfortable and relaxing. The restaurant is great - love the fried prawns and salad bar - and they even make omelets for breakfast, which is a very welcome change from the waffles that seem to be available at every other hotel on earth.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank you for your review. I just want to add, if you LOVE the fried Prawns, you should come out for our Valentines Dinner! We are open to the public. Hope to see you again!!

"Our wedding. "

5
06/02/2016

My husband and I got married here and they were more than accommodating. We didn't have enough table clothes and they provided them. Didn't have enough candles and they helped us out. I couldn't have asked for more in a wedding venue. Our bar tender was fantastic and Pam and moe met our every need. The staff was friendly as ever especially a young woman named amber. Our families had excellent room rates. We were allowed to set up the night before. Everything's was perfect. I wanna say a big thank you to best western lake front for making my experience more than memorable.

"business stay thats quiet"

5
29/01/2016

I wanted a quiet stay and they achieved it. the morning breakfast had omlettes to order in the free breakfast and waffles potatoes ham one day and sausage another. The only critisizm is the pillows are small but I had 4. good tv and internet. jacuze was nice and open til 10pm. frig and microwave in room so I did not use the lounge or dining. parking lot was huge.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank you for staying Jody. I do appreciate you leaving such a nice review for us! If your ready for another nice, quiet stay. Come on back!! We would love to see you.

"Nice Service and Facility"

5
28/01/2016

The staff were very cautious and helpful. I really liked the fresh omelet / eggs option with the breakfast. The restraint is convenient and good with a great view of the lake. Internet worked with no issue and I cannot say that in some of my stays.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
We love that you really liked your breakfast! The Breakfast girls really do go out of their way to make sure you enjoy! Have a Great day today Everette, and thank you for taking time out to leave us a review here!!

"Personel"

5
26/01/2016

Great stay..very friendly and helpful staff. From the desk folks to the breakfast cook..a wonderful experience. We always chose this hotel when we are in the area and we highly recommend this property. Easy Freeway access too!

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank you for taking a moment to let us know that you enjoy staying with us Diane! We will see you next time!!

"Moses Lake Overnight"

4
02/01/2016

Friendly staff. Rooms were fine with a nice view. Did not use the breakfast option this time because I had to be on the road earlier. I have used the breakfast before and it was good. I was able to watch the football game in the lounge. It was clean and friendly

Amy C, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Rickhudnall, To bad you missed our hot Breakfast. If you are unaware, I do want to let you know that we offer Breakfast bags for our guests that have to head out early! Next time you stop, and have to leave before Breakfast, stop by the Front Desk. Thank you for your review, and we'll see you again!! HAPPY NEW YEAR!

"Wonderful visit!"

5
28/12/2015

We had a wonderful visit with family. Our newly remodeled room was beautiful with a spectacular view of the lake. Every staff member we encountered went above and beyond. And to top it off, a complimentary breakfast with omelets made to order. .. i don't remember the cooks name..but she was very helpful and courteous. The manager accommodated our last minute request to have adjoining rooms... a big thank you to her! Our family will definitely stay there again.

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank you ChicagoDogLover2! Thank you for choosing the Best Western for your family gathering! Family is important, and we do hope to see you all back sooner than later.

"feels like home"

5
22/12/2015

I always stay at this place for long periods and beside the fantastic view and good food they give you a feeling as you are part of the family. The Hotel is newly renovated and the rooms, bathroom and carpets are new and clean. This is the only Hotel in town with restaurant and Bar, the breakfast omelet bar in the Mornings is a blessing specially when Rosa cooks the eggs.

Amy C, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Its always nice to see you and your wife here! You two are the sweetest. We always look forward to you coming of course. And I will pass this review on to Rosa. It will make her smile! Happy Holidays to you! See you soon.

"From Kevin Walthers"

5
18/12/2015

Whenever I work in the Moses Lake area and return to the restaurant for a nice meal, I immediately receive great service from Amber, Liz, and Rebecca. They make an awesome team by helping each other to provide great service to every customer. It is obvious to see that each of them really enjoy working there and take pride in their work. Mary knows I have to leave very early in the mornings, so she always has fresh coffee and an extra large "to-go" cup ready for me.

Amy C, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
We enjoy when you come stay with us Kevin! The girls in the Restaurant/Lounge always do a supurb job....Everybody does. We love having our "regulars" return to us here @ Best Western. Its always nice to catch up. Happy Holidays Kevin! See you soon!!

"Return again"

4
18/12/2015

The new construction has provided an updated and more modern appeal to the lodging coupled with an outstanding staff. Food and drink is prepared well and you will receive timely service. The rooms have been updated and the staff top notch for helpfulness.

Amy C, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Hi Scott! Thank you so much for the feed back about our "updated" look. I am so glad you liked it! We are a good team here, and our guests are important to us. We enjoy having you here and look forward to seeing your smiley face again!!

"Amazing Hotel, Definitely worth staying there."

5
17/12/2015

it was an amazing experience. The Hotel was well furnished, it seemed like they got it remodeled recently. I stayed there for 2 nights and the room was really good, the bed was very comfortable and the room was clean. If i ever get a chance again i would love to book that hotel again. i forgot one thing, the view of the lake from the room and the restaurant was just beautiful.

Amy C, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank you for stopping! You are right, we have remodeled!! I'm so glad that you like it. Do come back and visit us. We look forward to seeing you.

"stop and enjoy view & breakfast"

4
10/12/2015

Always select Best western. Moses Lake is a view to love. Book a room on the water side. Breakfast is marvelous. Waffle, omelet, excellent fruit, coffee hot and good, service superior. Current remodel is beautiful. Carpet, bath, sink, faucets, paint, will; all be beautiful when finished. Someday an elevator for seniors, it's needed. Love your towels too. This was difficult trip, our daughter was hurt in auto accident. Urgent stay for 2 days. she will recover, thank GOD. We will certainly return to Moses Lake.

Amy C, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
I am so happy your daughter will recover! We are looking forward to seeing you again on a different note. Thank you for choosing to stay with us!

"Nice Hotel Under Remodel"

4
05/12/2015

The Best Western Plus Lakeside in Moses Lake, WA is currently under remodel one wing at a time. We stayed one night and the motel was not full. We reserved our lake-view room directly on the BW website. The cost was $108. The motel was very clean in the reception area. The hosts were very friendly and helpful. Our particular room had new carpet, paint, bathroom tile, shower curtain, shower head, 2 vanities and plumbing. Imagine, a motel carpet you could walk on barefoot. The room was large with 2 queen beds and still plenty of room to move around. Being a cold and foggy day the room was cold when we entered but the room heater took the chill off almost immediately. The room was toasty within a half hour. The room heater appeared to be new also. The heater fan was less noisy than those in most motels and had three different fan settings. We looked around for USB chargers on the desk or lamp bases but found none. We did find several regular wall outlets that were not hidden by furniture. We like to turn the heat down for sleeping but the thin blanket on the bed was not adequate to keep me warm. There were no extra blankets in the closet. I called the desk and they kindly obliged. They could bring one down in a bit but I didn't mind going to the front desk to pick it up. It was clean and presented in a clean plastic bag. Each bed had 4 foam pillows which we found to be too bulky and hard. Pillow preference is such a personal thing. We did not ask the desk if there were any softer ones available. The main room entry door consisted of only an electric lock with no deadbolt or chain lock. This ground floor room had sliding glass doors leading to a grassy area along the lake shore. The sliding doors had heavily marred sun protection film on them. The security lock for the sliding doors was difficult to locate because it was up near the top of the frame. We could here some freeway noise but it was not annoying. The freeway is about 1/4 mile away. The room had lots of lighting, all of it CFL. Besides the wall, desk, and floor lamps, there was also a ceiling lamp. The 40” TV appeared to be brand new and was mounted to the wall. Amenities included cable TV, MW, Fridge, Coffee Maker, Easy Chair, Credenza/desk. Padded Desk Chair. There was a lavatory in the bedroom area and another in the bathroom. The continental breakfast was nicely set up in the motel restaurant dining room. There was a friendly cook making omelets to order. The other fare include the usual sweet yorgurt, waffles, cereal, pastries, sausage, etc. There was lot of off street parking. The hotel itself is set back about two blocks from the main street so the noise was minimal. The motel is located within a mile or two of several Moses Lake restaurants. We could hear a few people talking and mild ice machine noise from the hall but had an ok quiet night. There were no crazies coming in late at night. This motel is very nice for BW, but I would say only mid-rated for a BW Plus. I would like to see it when the renovation is done. I would certainly stay in the Moses Lake BW Lake View motel again. My rating of a 4 rather than 5 is based on no dead bolt or chain lock on the door. Rate 4

Amy J, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank You for stopping to visit!! We hope to see you again when everything is complete.

"Trip Advisor"

5
04/12/2015

This was an excellent hotel and had a wonderful full breakfast.. Rooms were very nice and comfortable. Staff was very nice and professional. We had a very nice time staying at this hotel, it is located right on Moses Lake.

Amy C, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank you for your positive feedback! We are happy you enjoyed yourself during your stay. We hope to see you again soon!

"very special place"

5
04/12/2015

I feel like home every time I go to this place.The warme friendly atmosphere make it very special and the friendly staff are always there when I need them.The breakfast is very special and with the international kitchen and the perfect BarI can take the whole day stress away. I am so comfortable and happy here.

Amy C, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
We are pleased to read such a nice review. We enjoy having you stay with us! Thank You.

"VERY NICE STAY!"

5
03/12/2015

This was an unexpected stop. It was late and I was tired. The Hotel has a lounge and restaurant, this was a nice treat. The food and service was amazing! The hotel is going threw some renovations. I had received a "new" room with a view of the lake. That was beautiful to wake up in the morning and step out on the balcony!! Breakfast has a young lady making omelets to order. YUM! (I believe her name was Rosa.) Very nice girl. Amy had checked me out. She was also very nice, and seemed to care about my stay. Over all, rooms are clean, bed was comfy. and if I pass threw again, this will be my spot. THANK YOU!

"A comfortable stop along the way..,"

4
26/11/2015

We had a good nights sleep and the complimentary breakfast was very good. Our slider door had some writing on it and smudges. But the property is under construction and the door may have been selected for replacement? Other than that, our room was clean and updated. The staff were pleasant, and since it is close to the freeway, it was easy to continue on our way.

Amy C, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank You for your feedback. I am happy that you had stopped to stay here with us! If you pass back threw, Be sure to pay us a visit!

"2nd home"

5
19/11/2015

Hotel staff has been very accommodating and making my stay a wonderful one. They have went out of their way to ensure the smallest details are taken care of, just to make my stay more comfortable. The Paradise restaurant and lounge is second to none here in Moses Lake. Everyone is so friendly and courteous, especially Lisbeth. I recommend going to the restaurant just to experience her warm and friendly nature and I guarantee she won't let you leave disappointed. I'd go there even if I wasn't staying at the hotel!

Amy C, Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Hi! Good to hear you consider us your 2nd home. We love to hear that our place is comfortable enough to make you feel this way. See you next time!

"First Class"

5
19/11/2015

When travelling south for our annual snowbird trip, the Best Western at Moses Lake, Washington has often been our first stop. This November, 2015, the price was right with a quiet lake view, a sliding door for fresh air, a very comfortable bed with quality bedding, a full hot breakfast in their large restaurant and an extremely friendly staff who even helped us with our luggage and opened up the room for us. Outstanding! Roy & Jo Ann Jungaro

"Home away from home"

5
17/11/2015

Best Western PLUS Lake Front Hotel in Moses Lake has been a great place for me to stay while working in the area for the last three plus months. Everybody has treated me as if I were a family member. The owners seem to be very nice people who strive to make everyone's stay as enjoyable as possible, which explains why so many of their employees have stayed for such a long time. I have never witnessed such a high level of teamwork, as I have with the girls working in the restaurant and lounge area. They each do what it takes to give the best customer service. I received excellent and sincere customer service from every worker at the front desk, restaurant & lounge area, house keeping, and even the construction crew who is completing the remodeling of all 160 rooms. This is a great place to stay if you are going to be in the area. The rooms have just all been remodeled and look great. They all have balconies or patios, some overlook the lake, and some over the pool area. There is also a huge indoor hot tub and work-out room. Thank you for all your hospitality, Kevin Walthers

"weekend stay"

5
13/11/2015

is our second stay at this Hotel and our first choice in Moses Lake great setting and Hotel is in great shape one of the best breakfast we have found anywhere Kayleena makes a very good omelet help at the front desk is exceptional, rooms are clean and functional enjoy the hot tub and sauna

"Best Western Plus...the place to stay in Moses Lake, WA"

5
04/11/2015

The staff and management went out of their way to ensure that I had a room that met my needs. When asked about a gym membership in town, Pam the manager purchased 5 hotel memberships so that I could work out at Evolve Fitness free of charge. The breakfast buffet comes with a staff member who makes omelets to order. The room is comfortable and quiet and has a lake view of the Lake at Moses Lake. Many kudos to the staff and management of Best Western Plus for making my stay such a very nice one!

"Nice Place on the Lake"

5
03/11/2015

This property is very nice, located on the shores of Moses Lake in the town. Not far from downtown, and easy access to highway. The staff were friendly and helpful, and the room was very comfortable. They were in the process of renovating certain areas, but there was no excessive noise or inconvenience. There was a bar/restaurant attached, and a great hot breakfast in the morning. Tasty omelets were made to order.

"Hunting Trip"

4
02/11/2015

They have a segment of rooms that allow our dogs when we go hunting. The location is good for our outings and being on the lake is a bonus expically in the winter with great sunsets and often people ice fishing. We have been staying her for about the past ten years for huntiong trips.

"Business and Pleasure"

4
30/10/2015

Stayed here for both business and pleasure. Highly recommend it hen in Moses Lake area. Outstanding breakfast setup. Restaurant and lounge have a great view of the lake and the staff is friendly and professional.

"Amazing Staff"

5
30/10/2015

I first off want to thank Elana for such a warm welcome! I stay in hotel chains every night and she has to have had the Best personality and professionalism that I have seen in a really long time. Room was Very nice (newly renovated) Ask and I'm sure they will do there best to please you! Went to there restaurant where I has the most wonderful server (Lizbeth). How truly pleasant she was, What a treat from the chain restaurant staffs that I usually have to deal with. She surely seems to enjoy her position and enjoy making her guests feel at home! Room was comfortable and OH YA... I had a wake up call (which is automated) and 5 mins later they called to make sure I got my call ! WOW what service because I sure could have fallen back to sleep! LOL Thanks again to everyone and I will for sure be back next time I do business in the Moses Lake area.

"We did NOT get a renovated room....always check Trip Advisor first!"

2
25/10/2015

We must have gotten a room in the old, run down section of the hotel and it was horrible. The beds were the worst and we will not go back. Horrible nights sleep because of the poor quality of the beds. First time I have not checked Trip Advisor about a room, because we were so tired--I will learn from that mistake! The breakfast was good though--made to order omelets. Pet friendly hotel, but even my dogs would run from this one given the option!

"Renovated rooms make a huge difference"

5
23/10/2015

I have stayed at this hotel 3-4 times a year for the past 10 years or so during business trips to Moses Lake. I never looked forward to my stay and, in fact, I even previously posted a pretty negative review of this hotel here on TripAdvisor. They are going thru a complete renovation and if the room i stayed is any indication, this hotel is taking the right steps. Excellent bed and pillows --- and the bathroom is modern. Kudos to the owner for investing in this hotel --- has a great location right on the water --- now the newly renovated rooms will make it a place i look forward to staying at!!!

"Good Roadside Hotel"

4
21/10/2015

Nice facility, just off I90 in Moses Lake. It was just stop over while traveling across the state,, But the hotel was a pleasant surprise. Sort of an odd layout, right along the freeway, but the room was nice and quietl. Nice restaurant, friendly staff,. Pet friendly, had a dog walking area along side the lake.

"Excellant Hotel to stay in Moses Lake"

5
17/10/2015

Best Western Plus Lake Front Hotel is an excellant hotel to stay at. I have been staying there for many weeks while working in town. After initially requesting a certain room, it is always reserved for me each week upon my return. I am always greeted with a smile from every worker and asked how things are going. I feel that the employees really enjoy working there, and do everything possible to make the customers feel comfortable as possible. Almost all the rooms have been completely remodeled and upgraded, and they are very nice. Half the rooms overlook the lake, and many rooms overlook the outdoor pool area. The restaurant offers a full menu(very competitively priced), salad bar, and nice lounge, which allows me to spend my evening right there, instead of having to drive anywhere else. Kevin

"significant improvements made"

4
10/10/2015

This hotel was significantly improved over the last time we were here. Beds were very comfortable, staff was pleasant and helpful. Complimentary breakfast was quite nice. They are in the midst of updating the facilities, so we expect more improvement. In room Wi-Fi was excellent, views lovely. It was a restful and positive experience.

Katrina B, Guest Relations Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank you, for your kind words, I am pleased to hear you have used our facility before and plan on doing it again in the future, I am so happy that you enjoyed your stay with us we look forward to your next visit with us.

"Beautiful Hotel in Beautiful Setting"

5
07/10/2015

We were traveling east on I-90, and made the reservation on the phone. We were not sure what to expect! We were wonderfully surprised. The hotel looks on a beautiful, large lake, and the hotel is a beautiful facility. The restaurant is excellent (we had dinner there), and we also had a freshly prepared breakfast - not rubber eggs. The staff was friendly and helpful.

Katrina B, Guest Relations Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank you, for staying with us on such short notice we are pleased to hear you enjoyed your stay with us and were able to use most of our facilities, I am glad you were able to use our restaurant and meet more of our staff and enjoyed a great dinner, you also used our complimentary breakfast and must have enjoyed your omelet. We strive to give a great experience to all of our guests and are pleased to see we are heading in the right direction. Until we meet again thank you!!!!

"Odors everywhere!"

2
07/10/2015

Smoking everywhere in this hotel. Musty odors with overdone deodorizers made for a respiratory reaction. Also currently under renovation so lots of construction disarray. Avoid if you have problems with odors. Lovely for smokers.

Katrina B, Guest Relations Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank you, for staying with us at our hotel while you visited Moses Lake, I am sorry to hear you did not have an enjoyable experience while you stayed with us, I would like to address the issues you had while here. We are currently under renovation as you had mentioned and there is a lot of dust, flying around, and as this is taking place there are odors from the construction, while we are sorry that you were having respiratory issues due to this, I wish you had told us while you where here so that we could have tried to rectify your stay to make it a more enjoyable experience for you. We are a 100% Non Smoking Facility, non of our rooms are Smoking Rooms if our guests want to smoke they must go outside and smoke in our designated locations. I am not sure as to where you were smelling the smoke from but am deeply troubled with the fact that you felt you were in a smoking room. I hope that the next time you visit Moses Lake after our renovations are over that you use our accommodations again and have a much better experience. Thank you for your review!

"Ben's review"

5
02/10/2015

Great hotel would recommend to many. Nice view of the lake with great amenities. Friendly/helpful staff. Would def stay there again if I am in Moses Lake again. The bar/restaurant is great with reasonable prices.

Katrina B, Guest Relations Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank you, for using our hotel while you visited Moses Lake, we do hope you come back to see all of us again. We are pleased to hear you enjoyed your stay with us.

"Disappointed"

3
01/10/2015

I'll begin by sharing that since I've become a Platinum member, I've experienced offered upgrades upon checking into Best Western properties, and being treated very well. I did not feel this way at the Lake Front Hotel in Moses Lake. Part of it is my fault for not requesting a lakefront room, but was not expecting a view of the parking lot either. I took a picture of the view, but its a parking lot. I called the front desk after realizing where my room was, and was told all rooms had been accounted for, and no upgrades or changes were allowed. My welcome bag was covered in dust. There is no elevator at this property, so if you have heavy luggage, I'd recommend booking a room on the first floor.

Katrina B, Guest Relations Manager at BEST WESTERN PLUS Lake Front Hotel, responded to this review
Thank You!!! For choosing Best Western as your destinations accommodations while traveling, we appreciate your patronage. While we strive for excellence sometimes it doesn't turn out that way and I am so sorry you felt that you where not taken care of the way you felt you deserved. I am sorry we were unable to move you on the short notice as we are under renovation and our Lake View rooms are usually booked up first, if we had, had a lake view room available at the time of your visit, for you we certainly would have moved you to a more accommodating room. Thank you for the input on the dust on your Member Welcome bag, we are addressing this issue so it doesn't happen again. Our hotel doesn't have an elevator to the upper levels at this time, but we are under renovation and all good things come with hard work, in the mean time we will carry your luggage up to your room for you with a smile, we appreciate your input and will put it to good use, I hope your next stay with us is a better one. Thank you once again.

"Old but clean and convenient for our purpose"

4
29/09/2015

Older hotel undergoing renovation. Staff exceptionally pleasant & professional. Restaurant food REALLY good! Bed could have been more comfortable & fridge in room was either freezing cold or not cold at all. Other than than those two things this was a good place to stay.