Hull Humber View Hotel, Sure Hotel Collection by BW

Really good stay. comfortable room with a great bed, excellent breakfast. Well situated hotel with great links for further travel

Nice hotel, all the staff were very friendly and helpful. We stayed in a suite for 1 night and my only complaint would be the pillows. They were very hard and not very big. They didn't make for a good nights rest. The breakfast buffet had a great selection and all very good.

First impression of the hotel is quite nice, its air conditioned, clean and modern...and then we got to the rooms. The heat was unbearable - there was a fan that moved the hot air around. But turns out the heat was the least of my problems. The room was tired and old fashioned on arrival - which is fine. The carpet had loads of patches missing, the carpet in the corner of the room was missing completely, the chair in the window had so much dust on it. There was a large stain and hairs on the carpet right next to the bed. The sink had stains all round the plug, the bathtub, bath mat and blind all had dirt or mould on them. The shower curtain had dirty marks on it. There was a pubic hair in the bath. On the plus side, we had no issues with getting a parking spaces, the hotel grounds were nice and had nice views. Breakfast was £15. The room had a kettle (that was left with water in!) and tea/coffee. I've stayed at Best Western Hotels before and they've always been nice. Shame this one didn't follow the trend.

Car parks confusing loads of notices asking you to pay, but it's free to guests ....so don't pay, staff are ok. Breakfast was ok. Room. Was worn out and boiling hot ( not in heatwave) tbh if you pick up a room really cheap then it will do, but prob better off going to a better chain, in my experience best western are often like this , I should have known better.

A little hot clean and tiday, reception very friendly. They sorted parking fine out promptly

This hotel was not the best unfortunately. My first experience was seeing that I had to pay for parking, with signs all over the car park. So, I paid £12.80, then went inside. I checked in, got to my room, which was stuffy, with flies and bugs. It was small, the shower was coming apart, spiders in corners and had a horrible smell. The food was terrible, greasy and tasteless, with a lot of items not in stock. I was then told by my colleague that parking was free, but I was not told this. The gym was old and musty, so I didn't even step inside, even though I picked this hotel because it had a gym. The breakfast didn't have a lot of options. I wouldn't recommend this place at all.

Just blown away by the hotel. Staff were fantastic from checking general staff and restaurants staff. Treated ourselves to a suite well worth it. ( potential issue all suites on 2nd floor and no lift) It was a struggle for me but I was determined! Views of the humber and bridge were great from the lounge. Seating area and grounds looked great. Breakfast was good. Bar was well stocked and usual hotel pricing. Lounge areas were very comfortable. Well worth the visit. Easy access to Hull park and ride (3miles)

Nice hotel. Very comfy and good size room. Heating very loud and woke us up but enjoyed a little dance to it at 6.30.. if you've been before you'll know what I mean. Was like a band playing in the room. Breakfast was lovely. Jamie was brilliant, nothing was too much and watched him rushing around going above and beyond for all customers. Great service. Good location and would stay again.

Wonderful stay in a very clean room. The room temperature was adjustable, and kept warm during the wintery weather. The bed was comfy and the linen fresh. Staff were very attentive, and the bar was a very appealing space for guests to soak up the amazing view of the Humber Bridge! Greeted with a free drink on entry for becoming a BW member, and a further free drink for choosing to re-use the linen over my two-night stay. Very pleasant stay - would totally recommend, and I will be back to visit again!

I booked in here for a works trip in March 2026. I regularly stay in the area, but this was my first time in this hotel. Pictures on the website looked good - was quite looking forward to my stay. Unfortunately, upon checking in, I entered my room to an overwhelming smell of damp and mould which was really quite overwhelming and unpleasant. I opened the windows to ventilate, at which point I discovered the quite substantial black mould which surrounded the windows (picture attached). Unfortunately after 3 hours, the room still smelled damp and musty. As I settled into the room, I kept discovering very obvious cobwebs (also picture attached) suggesting the room hadn't been properly cleaned. My supposedly fresh bedding was stained (picture attached) & the carpet was dirty and worn through the underlay at parts, which I've also uploaded a picture of. There were several live moths in the room when I arrived and judging by the bug splatters that (without exaggerating) covered the walls and ceiling, this was clearly a recurring problem for previous guests of the room. After 3 hours of my - meant to be - 2 night stay, I checked out, walked 15 minutes across the road and booked into the infinitely cleaner “Premier Inn Hull West”, which I wish I'd booked in the first place. Real shame as this hotel has potential, the bar area has a lovely view out over the Humber Bridge. That, unfortunately, was the only positive thing I can say about it. I have never in my many, many hotel stays checked out after a couple of hours - but if you are torn between this hotel and the Premier Inn across the road, save yourself the hassle and book the Premier Inn.

Great hotel, good location, really friendly staff, they will go above and beyond for you. Special mention to mel, Zoe and Jamie

I stayed here on the 21/09/2025 and I had just received a best collection parking ticket for £170 through my door, I'm absolutely beside myself with stress and worry ! I can't get through on any phone lines to anyone.

Nice Hotel set in a stunning position overlooking the River Humber and Bridge. Public areas are beautifully decorated and extremely well kept. The room we had was literally down the scruffiest Hotel corridor I have ever seen. Some major refurbishment needed urgently because it's not a very nice look. The room though was very pleasant with a lovely outlook and was extremely well equipped. The food on offer at the bar is quite tasty but ludicrously expensive for what you get. Would I stay again ? Possibly, but only if the room was in a different part of the Hotel.

We stayed for a few nights during Christmas holidays & hotel felt so empty and run down. Heating in the room was so loud my Apple Watch was constantly warning me & carpets in the room were threadbare. Shower was dreadful - didn't stay up on the rail and zero pressure. So many other hotels in a similar price bracket nearby. Parking is free for guests - but you have to register in reception otherwise you'll get a fine. No EV charging on-site.

عالی. این نسخه نهایی با حس ۵ ستاره و کاملاً مناسب Tripadvisor است: ⸻ I wasn't planning on leaving a review, but after spending a day at this hotel I felt it deserved one. I checked in yesterday and the gentleman at reception was polite and welcoming, even though I can't recall his name. The room was clean, quiet, and very comfortable. I'm quite sensitive to noise, so the peaceful atmosphere was a big plus. The bed was comfortable and I slept very well. The room was warmer than expected, so I left the win dows open for a while. Breakfast was another highlight. As a vegetarian, I was happy to find a good range of options available. Overall, it was a very pleasant stay and I'd definitely come back again. The photos were taken as soon as I entered the room.

Lovely atmosphere with calm music in bar area. Stunning view and great service with staff taking care you feel welcomed. Melania on reception went above and beyond to help - keep it up!

My colleague and I had some time to spend while waiting for access to site as we were working away from home and we were made very welcome to use the lounge and bar area even after we had checked out of our rooms. Special recognition to Melonia, she treated us with great care and professionalism. Thank you for a lovely stay. 👍

Wonderful service from the staff Maria (from breakfast) especially & Brian on the bar. Very friendly & welcoming & warm

I am staying in this hotel for the last couple of weeks service is allways great Mel and Zoe are great always sweets available on reception fruits and free parking for guest. Rooms nice and spacious bar area in a welcoming and good atmosphere, recommend if you are in the area.

Lovely hotel, friendly staff special mention to Brian Jamie Zoe and Mel. Also the nights team all three of them are great. Couldn't recommend the place enough

Booked a room in this hotel for one night. Visiting Hull to spend time with our family for a special occasion. Warm welcome to the hotel with a full explanation of services. Very comfortable and clean room. Evening meal was of good quality, hot and well presented. Hot/cold buffet style breakfast was really good quality. The staff at the hotel ensured our stay was well catered for and we had everything required for a pleasant stay. The hotel staff were professional and ensured our needs were catered for. We will certainly stay here again.

Great staff, warm rooms, parking free, what's not to love. Special mention to Brian Allayne Maria. Not forgetting Sean and Becca, who cleaned the rooms.

We were on a coach trip and arrived at the Best Western Hull Humber View Hotel at approximately 4.30pm in the afternoon.. A room key was given and we went to our room. The windows in the bedroom and bathroom were both open; it was freezing. This, on one of the coldest days of the year! When our luggage was delivered, I asked the member of staff where the heating controls were. She told me that there are none; the heating comes on at 6pm. She apologised, but said there was nothing she could do about it. Seriously…we were freezing. This was not a good start, and not a good welcome. The room was very tatty and needs a huge refurbishment. In the bathroom, the bath panel had a big black sticky line down the side. There was a piece of plastic on the floor by the panel. I tried to pick it up, but it was attached to a screw cap on the panel. There were no hygiene bags. The toiletries provided, consisted of an empty body wash container on the wall and a shampoo container. Both had lime scale on the top and bottom. The top of the radiator was rusty, and the heating control was so tight, that it could not be turned. Also, this may not be a big point for younger people, but there were no handles on the bath to help you in and out. And nothing to hold on to get in the shower. The bedroom was an adequate size, with a small wardrobe and ironing facilities. The hospitality tray was basic. 4 tiny packets of milk and no decaf coffee. Water was not provided. The radiator in the bedroom was under a small window. In front of the radiator was a piece of furniture, and in front of that was a small seat. No way could the radiator be reached. And even if it worked, which it did not, the heat would not be felt in the room. The carpet in places was threadbare. On the plus side though, the bed and pillows were very comfortable, but the duvet was ‘summer thin'. The meals are hit and miss. Breakfast is very good. All you can want and more. Dinner on the second night was dire. The fruit on the starters and deserts was still frozen. Those that had chicken said it was tough and stringy. Most people left it. Now to the dessert…Blackberry and apple crumble was on the menu, hubbies favourite. Most of the people on our table had ordered it. Well, it came out like a solid square. No blackberries and no apple. Just a solid square. A spoon could not be used. Hubbie used a knife and fork, but it was no good. Everyone left it. When the manager saw this he apologised. “The chef is from Egypt” he said. And then continued. “When I saw this in the kitchen, I didn't like the look of it”. If the manager didn't like the look of it, why oh why, did he let it be served, Later he told us that the chef had never made blackberry and apple crumble before. That is no excuse. A chef is a chef. Wherever the chef was from, he should know how to cook the meals that are on the menu. The same thing happened on the third night with the Jam Roly Poly. Hard, gritty and no jam! In the little pamphlet we were given describing the tour, it is stated “Our signature Collection four-star hotel”…………..The hotel is definitely NOT a four star hotel. The bedrooms at a push are 2 and a half. I would not recommend this hotel. The staff in the hotel however, were the saving grace. Each and every one of them did their best to ensure the stay was good. I cannot praise them enough. They were all so caring and couldn't do enough for you. Leaving on a good note…..The views of the Humber Bridge are lovely if you request a room with the view of it. .

Great hotel for business or otherwise when in Hull. Situated on the outskirts is a nice and pretty quiet area to relax in. View of the Humber bridge is lush and gym overlooks this and gardens. Food in pub/bar nice and breakfast is too. Lovely staff all round special mention to Melania and the breakfast lady who was super nice

I chose to stay here as I was working over the weekend in the area. Firstly let's start with the name, maybe 20 years ago before the trees got overgrown you could see the full bridge but now from the grounds you can only see the south support, so it's not exactly the Humber View. But now we get to the true review of the Hotel. The room I was in was although clean appeared very tired and in desperate need of refurbishment. The carpets had holes in them, and the pillows offered no support. This made for a very uncomfortable night's sleep. As for the rest of the hotel, the bar staff informed everyone in the bar at 19:45 that they would not be serving any more food as they had a wedding reception to cater for. I managed to find a local gastro pub and booked a table. As I was leaving to go to the other restaurant the bar staff then informed everyone that they would resume taking orders for food at 20:30. Breakfast the next morning was buffet style with all the standard items, although the coffee was extremely bitter and quite unpleasant. On checking out I did inform reception of the state of the room, and also flagged the issue's with Best Western Customer Services. Over two weeks later I have still not heard from the hotel manager.

Enjoyed a 2 night stay, room was spacious with comfortable bed & great shower. Breakfast was delicious, lots of choice, Staff are friendly, will definitely stay again when I'm next working in the area

Great location,lovely and welcoming staff (Melania in particular),rooms clean and tidy. Very good value for money,we will definitely be coming back here.

I booked two rooms in the Humber View Hotel, Hull - one for myself and one for my daughter, who is a wheelchair user, and her partner. The 'accessible' room that my daughter and her partner occupied was wholly inadequate. There was hardly any room around the bed and certainly not sufficient turning space for a wheelchair or space for side transfer if that was needed. The wet room was also very cramped and the flooring was cracked - again there was insufficient space to manoeuvre a wheelchair. The toilet was very low indeed, too low to side transfer and my daughter needed a lot of help from her partner to get on and off. This would be useless for an independent disabled traveller or one without a companion who was strong enough to provide this level of help. Aside from the bedroom, one of the most disappointing aspects of the stay from an access perspective was the inaccessibility of the public rooms, despite the Best Western website stating that these were accessible. It turned out that only the bar and reception were accessible and, crucially, not the dining room. The member of staff on reception seemed to have no understanding of how unacceptable this was and was quite rude. Myself and my daughter's partner had to ferry breakfast to my daughter in the bar area. No offer was made to help with this. My daughter was not able to see what was on offer for breakfast and we were not able to join friends who were also staying at the hotel. If we had been made aware of this situation when we booked, we would have stayed elsewhere. Even leaving aside the access issues, I felt that the quality of the accommodation was very poor. My own room was on the ground floor and was insufferably hot. There was no way to adjust the temperature. I mentioned this after the first night and was told that because they were so busy, I probably wouldn't be able to change rooms and there was nothing that could be done about it apart from turn the heating off altogether. My understanding is that a four star hotel should have rooms with individual temperature controls. In addition, the room itself had peeling paint and a marked carpet and felt very shabby overall. There were no food or drinks available between breakfast and 5pm which I think is very unusual in such a large hotel, especially a four star hotel. The hotel seemed very understaffed. My room was not serviced despite leaving the appropriate sign on my door and the free drink offered in lieu of cleaning was not offered. There was often no-one on reception and the bar service was extremely slow partly because the weekend had been chosen to train new staff which seems bizarre given how busy it was. The Wi-Fi in my room was almost non-existent and even bar staff could not get enough signal to take payments which caused massive delays. The upstairs bar ran out of glasses. Overall, this was a very poor experience indeed and I am astonished that this hotel has been awarded four stars.

My daughter and her partner booked this hotel for their wedding last Saturday and could not have made a better choice. The location lived up to its name with lovely views over the Humber which formed the background to the ceremony itself and the photographs taken outside. In the Summer I should think the outside space could be used even more. The hotel was conveniently placed for guests travelling to Hull and provided enough rooms to accommodate a large wedding party and free parking. The rooms themselves were fine - clean and with comfortable beds. There was plenty of seating in the bar area. Breakfast, and the buffet provided for the wedding were both excellent. Above all, the staff were very cheerful, helpful and efficient. They contributed greatly to the success of the occasion.

Amazing customer service, easy to find and really pleasant staff, Thankyou to Melania, Brian and Zoe for helping out and making this experience a lot less stressful than first expected. Would 100% recommend to anyone who is looking to stay when visiting the area.

Warm welcome from Melania The check in process was seamless and the rooms were clean and tidy. Good value stay. Decent pint of Guinness and conveniently situated

I stayed here last week and couldn't have asked for a better experience. The location is perfect, just off the motorway with stunning views and beautiful grounds. The staff were so friendly and welcoming, and the food was absolutely delicious. My room was spacious, clean, and very comfortable. A wonderful stay all around I'll definitely be returning!

So many positives regarding our long weekend from the moment we walked into the hotel. Charles was so helpful and friendly and we settled in easily. Sitting out on the decking with wonderful weather and a cool pint looking at the Humber bridge was a great relaxed setting. Enjoyed our stay thoroughly and thanks to the staff who helped us when we had to stay an extra night due to a car incident. Finally, our stay was incredible value with BW offering a 3 nights for 2 offer and free breakfast - a great stay and thanks to all.

This hotel is really good, the staff are very polite and made us feel very welcome. In particular Maria, who was on breakfast was very good and was very thorough with my son's allergy. The rooms are perfectly fine, though I feel let down by a lack of aircon. The room we had was clean and as expected. Overall good value for money, and the gardens/bar area really make this place. The views are brilliant, and it's a great space for the kids to have a run around.

If you get the right rate here, it's fine. I feel like they may have given themselves a four star rating, as it certainly is not quite that good! It's greta if you're taking your pet away, we loved it. The rooms sadly are really dark and quite depressing, as are the grounds of the hotel. In the hotel is clean and air conditioned but the rooms are stifling hot and there's no air. Our towels were torn but were replaced on request. The staff do try but I suspect they're not very happy in having to deal with guests not impressed with certain elements. They need to switch the evening chef to doing the breakfast as he did a great job. It seems like he was very bored of an evening as there wasn't a great menu choice on offer, nothing fresh at least. We'd definitely stay again if we needed a base for the east coast, however it would only be at the right rate and would prefer a brighter room.

Amazing value with great amenities and a wonderful breakfast. I booked directly and got a great breakfast deal. Staff were friendly the hotel was clean and great for any type of stay. Very pleasantly surprised

Fab views. Good location for visiting Hull if you don't want to stay in the centre. Comfortable. Our room was a bit tired.

Our room was like a sauna due to it being so hot and the bedrooms do not have any air conditioning. We were provided with a small fan which didn't help much. We therefore struggled to get any sleep. On the plus side, Charles went above and beyond to help us and provided me with some ice and an extra fan. Restaurant only serves breakfast and dinner. Otherwise lovely location and scenery.

The hotel itself was lovely. The reception area was nice and cool and staff were very friendly and helpful. The terrace area looking out onto the Humber bridge was also excellent. Could have maybe done with some candles to get rid of flies but that's not a huge issue. We used the gym which was decent enough and again cool with refreshing cool water. So all was good! Until we got to the room. The room we stayed in was on the bottle floor and the heat in there was unbearable. No AC in the rooms and you were given the tiniest little fan which did nothing. Was the worst night sleep ever and trying to get ready to go out in there was awful. The room itself was fine but I would never recommend coming here in the summer unless they upgrade and get some AC. I'd go to the premier inn round the corner next time. Had potential but would only stay again in colder months.

Visited here for a weekend break and Really enjoyed our stay here and staff were great happy to recommend would come back again

Really nice Aera around hotel with beautifully wiev. Hotel itself definitely is not perfect , Need some improvement like renovating furniture , room itselff clean, comfy bed. No EV charger which is disappointing especially when no fast charger around this area.

What a great experience! It's clear the team worked hard to make everyone feel special. From the dog balls at reception, to the bar staff remembering my drink from yesterday, the warmth of the breakfast serving staff. the best bit? A free drink for keeping my own room clean for 2 nights- what a brilliant idea.

We arrived after purchasing the planet voucher stay for 2 for £30 which included breakfast. As we got to the hotel it was in the middle of the coronavirus issues and it was announced that all pubs and restaurants were closing within 24 hrs. The hotel were great and so accommodating. The heating wasn't working in the room, the staff were so friendly and helpful and provided a portable heater that did the trick. Breakfast was lovely and cooked from fresh, there had implemented safety and hygiene regimes to protect staff and guests. I would stay there again.

Really enjoyed my stay here at the hallmark hotel! Great buffet breakfast, comfortable room and brilliant service from the staff. April and Alice S in particular were really friendly and helpful throughout. Thank you!

Alice S and April especially were great and went above and beyond for myself and other guests present here at the hotel. Good food, good view, good facilities... Thanks a lot and I will see you all again... James W G

Fantastic service for the two weeks that I stayed. All the staff were great, but I must pick out the following for special mention:Dan,April,Evie,Dayne,Damian and blonde Sam. Also a big thanks to all the Chef's - the food was 5 star for the whole of my stay.

A massive thank you to everyone at the hotel for being so nice in our first week at training with Wren. Big love to the staff there, Alice C, Brad, Mia, Sam F, Katie, Edward, Damien R, Ben, Sam C, Constantin, Martin, Damien, Alice, Dayne, April, Brian, Jon and Sam W ^_^