Best Western Hotel Airport Frankfurt

This was my second stay at the Best Western Frankfurt Airport Hotel, and overall I was satisfied again. The hotel is convenient, the rooms are spacious and well equipped, and having a kitchenette is particularly useful for a longer stay. That said, there are a few areas where I think the guest experience could be improved. My main concern this time was the check-in experience and the interaction with the front desk. The staff were polite, but I had the impression that they were being very closely supervised, with the manager stepping into several parts of the conversation. From a guest perspective, this made the interaction feel somewhat uncomfortable and also raised the question of whether the team is sufficiently empowered or trained to handle guest questions independently. I also found the early check-in process unnecessarily confusing. As a Gold member, I understand that early check-in can be requested but is subject to availability and therefore cannot always be guaranteed. However, the way the option is presented during the booking process creates an expectation that is difficult to reconcile with the actual experience. Even the possibility of paying for early check-in did not seem to provide much certainty. I would recommend making the conditions much clearer during booking and ensuring that the front desk can explain them consistently. During check-in, I also felt that some of my questions were answered in a way that came across as slightly dismissive, as though the hotel manager knew better what I needed than I did. I fully appreciate that this is a subjective impression, and I do not believe there was any bad intention, but a somewhat more attentive and guest-focused communication style would have made the experience considerably better. Housekeeping is another area that could perhaps be reviewed. I understand the hotel's policy of not providing daily cleaning, and when I requested cleaning during our four-night stay, it was arranged, so I have no complaint about that. However, with a room that includes a kitchen, waste can accumulate quite quickly. Even if full housekeeping is not provided every day, there should ideally be an easy option for guests to have the rubbish removed or to dispose of it somewhere themselves. The room itself was generally very good, although the bed and especially the pillows could be more comfortable. The pillows were quite small and did not provide particularly good support. We also experienced an issue with the cold water in the kitchen, which was inconvenient, although it did not significantly affect the overall stay. Overall, I still consider this a good and convenient hotel, which is also why I chose to stay here for a second time. The main improvements I would suggest are clearer communication around booking and early check-in, greater confidence and autonomy at the front desk, a practical solution for waste between housekeeping visits, and an upgrade to the pillows and bedding comfort. With some attention to these areas, the overall guest experience could be considerably stronger.

Check-in was supposed to be done electronically in front of the staff; however, the equipment wasn't working. The reception staff charged a "city tax," and we emphasized that we needed a receipt because we were traveling for work. They told us several times that they would send the receipt by email, which never arrived. I emailed the hotel 3 days later to remind them about the receipt, but received zero responses. We arrived at the restaurant at 9:45 PM, after the reception indicated that the restaurant was still open; however, upon arrival, they were rude, saying they wouldn't serve any food at that hour. The hotel facilities are great, close to the airport, but the service is terrible.

I stayed a few times at the Best Western Hotel Airport Frankfurt. It is located close to FRA airport, about five minutes by car. There is a parking garage below the hotel which is shared with the Hyatt hotel next door. It is basically the same way to drive in and out. Both hotels have elevators that lead down to the parking levels. This is a newer and large building. The rooms are quiet and spacious. The build-in kitchen features a refrigerator, microwave, stove, pots and pans, silverware, dishes and cooking utensils. Also a cattle and toaster. Kitchen paper towels and cotton kitchen towels are provided as well. I stayed there before a flight and enjoy the spaciousness of the rooms. There is a Nescafé coffee maker and coffee capsules are provided complimentary. The bathroom was nice and spacious. Everything was clean. The staff members are very friendly and accommodating.

Great 3-star property! We stayed here courtesy of Lufthansa due to flight delays with a snowstorm. Easy to get to as first stop out of the airport on the S Bahn. Check-in and out were upbeat. The room was quiet, clean and fully stocked with amenities, including a mini kitchen with any kitchen items one would need. Complimentary breakfast featured a variety of hot and cold items, but we would not recommend the in-house "pre-fixe" menu (not freshly prepared).

Everything was as expected except they did not allow for early check-in at all so i needed to wait for 8 hours

The room was amazing value. Besides a kitchenette, comfortable bed and large screen TV, there was complementary sparkling water, and plenty of coffee and tea with cream. It is located near (1.5 km or less) terminal 2. One can easily walk to and from terminal 2, 1.5 km. Many wonderful restaurants and grocery stores are nearby. It is quiet. Advance booking was only $70 Euros for a night.

The Hotel itself was decent, clean, quiet, and provided a good value for the $$. However: I had to modify my travel plans because of a serious (near-death)-illness in my family, and tried to do this through the booking.com app, while in Germany. That did not work, so I called booking.com. to modify my departure date. I was told that it would take 24-48hrs. for me to receive a confirmation email about the modified date. Meanwhile I took the risk to lose the "free" cancelllation window for the existing reservation, and on top of it, to not find a flight back on time for the health emergency.

Our recent overnight stay at the Best Western Frankfurt Airport. The hotel's location is highly commendable, offering exceptional convenience. It is situated just one train stop from Frankfurt Airport, directly accessible via the Gateway Gardens Station. The hotel itself is approximately a two-minute walk from the station exit. The accommodation provided a modern room equipped with all requisite basic amenities. Complimentary broadband internet access was available, offering satisfactory speeds for general use. A notable advantage of booking directly through the Best Western brand website is the ability to accrue Best Western Rewards points. Distinctively, these points maintain indefinite validity and do not expire due to inactivity, a significant benefit when compared to the point expiration policies of many other hotel loyalty programs. In summary, the stay was highly satisfactory, representing an excellent choice for an overnight accommodation.

I've came here several times and it is in a great location very close the the Airport. Many of the roomed have a small kitchenette which is great for longer stays and provides a nice convenience for dinner and breakfast! The price is also nice especially comparing it to the amenities. The staff were super nice and helpful as well!

This hotel charged me 77 euros for 1 night is 1 stop on sbahn another hotel at the airport wanted 452 euros for 1 night so it was a no trainer to stay at the best western it was clean and very comfortable. Great location and safe. The fitness room was great

I had a great experience at this hotel for just one night before flying out. It's an easy walk from the Gateway Gardens metro stop. I suspect my room was upgraded so maybe that improved my experience. I had plenty of space. There was a coffee machine but no pods. The TV had several English language stations.

Really horrible experience. Incompetent people at reception, heating not working, no help and no information available. Worst experience in the last 5 years. I don't recommend this hotel to anybody. Staff are useless. Never saw something like this before.

Excellent place to stay. Great location and the rooms were awesome. Beds were very comfortable. Even had a small kitchen. They gave us directions on using the bus and stops to get on and off of which was super helpful. Super close to airport-like minutes away.

Excellent stay and location near the Airport and trains into Frankfurt. Room was a one bedroom suite, with a great bedroom and bathroom, couch, desk and full kitchen including microwave, toaster, stovetop and dishwasher. Could not have. Even better!