habitación 1
habitación 2
habitación 3
Código ventaja

Best Western Exeter Lord Haldon Country Hotel, Exeter

4.0/5  - basé sur 559 notations.
Dunchideock, EX6 7YF, Exeter, Great Britain - Ver el mapa
Best Western Exeter Lord Haldon Country Hotel - Vista Exterior El Best Western Exeter Lord Haldon Country Hotel se encuentra en el centro de Exeter. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

El Best Western® Exeter Lord Haldon Country Hotel está ubicado en un extenso recinto privado y cuenta con 25 suites con fantásticas vistas a las onduladas colinas de Devon. Nuestro hotel ofrece la tranquilidad de la campiña y al mismo tiempo cuenta con un fácil acceso desde las principales carreteras locales, estaciones y aeropuertos. La ciudad de Exeter está a seis kilómetros de distancia y su catedral posee la bóveda gótica intacta más grande del mundo. Un corto trayecto en auto le llevará a Dartmoor, o a una de las muchas playas de arena de la zona. Devon posee una inmensa variedad de actividades recreativas. Nuestro restaurante Courtyard es muy conocido por la excelencia de su cocina y la calidez de su servicio. En las templadas tardes de verano, es un placer cenar en el patio, rodeado de numerosas plantas singulares e interesantes. Todas las salas de reuniones y congresos cuentan con buena iluminación natural y permiten oír los relajantes sonidos campestres, pero pueden equiparse con los últimos adelantos tecnológicos y acceso a Internet. Todo el hotel tiene acceso a Wi-Fi.

Best Western

Exeter Lord Haldon Country Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
Ver más Ver menos

Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 559 huéspedes
NOTA EMITIDA
Excelente
244
Muy bueno
211
Normal
77
Malo
17
Pésimo
10
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
54
De negocios De negocios
135
En familia En familia
103
En pareja En pareja
210
En solitario En solitario
32
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Highly recommended"

5
15/11/2018

Friendly and helpful Staff and excellent tasty food, with a fantastic varied menu, compliments to the Chef. The Hotel is set in a secluded stunning location, with no road noise and is lovely and clean with comfy beds. I would highly recommend this Hotel to all

"Enjoyable Two Days"

5
11/10/2018

Haldon Hall is set in some wonderful countryside. A grand House which is well run giving excellent accommodation large well kept rooms, excellent breakfast and evening meals,with staff helpful and polite and enjoyable experience would be happy to return.

"Hotel pretty good, location excellent - shame about restaurant opening hours"

3
29/09/2018

Last night, shortly after we arrived, I was ready to write a terrible 1 star review of this hotel. However in fairness the hotel itself is really pretty good, the staff are helpful and friendly and on balance I think the 3 star rating is fair given the problem we had getting food once we arrived. Our room was spacious and comfortable however the shower wasn't up to much, a little weak! There was a great big TV in the room and generally we had everything we needed. However the hotels location is fairly remote (which is exactly what we were looking for, not a complaint) and after a long drive we were looking forward to some hot food. We arrived just before 9pm only to discover that the restaurant closes at 9pm and last orders were 8:45pm. No matter - we can just order room service. However unlike any other large hotel I've ever stayed in, there were absolutely no hot food options available 24/7. The only options were cold sandwiches - no soup, not even a bowl of chips let alone pizzas or burgers or other simple things. Nothing, no other options. Now this is a large hotel, on a Friday night in a remote location as previously mentioned. There are no other options and despite calling Dominos and begging them they wouldn't come and deliver here. I should probably also mention that my wife is pregnant and needed hot food! On top of that we'd been in the car for many hours and as a result, I had to get back into the car and complete the 40min round trip to the nearest Dominos so that my pregnant wife could eat something - despite the fact we'd booked into a hotel which we believed would have all the facilities we needed. This isn't a travel lodge or premier inn etc and given the beautiful rural location right on the gateway to the south west, they hotel must know that many of their guests will arrive fairly late? Anyone traveling from north or Birmingham or East of Reading leaving after work on a Friday simply isn't going to arrive in time for dinner! So whilst the staff were very friendly and the room was very nice and the breakfast (which was hot!) was also very good - I can't in good consciousness rate any higher than three stars. They completely failed in their responsibility to provide a comfortable stay. I see that there are many reviews mentioning narrow lanes and country lanes. Yes - however this is Devon and it's in a beautiful location... that's what you get. As it happens, the roads are not narrow at all, single track yes but we drive a large car and there is plenty of room, you're not dragging your wing mirrors along bushes. There are plenty of passing spaces and good visibility. The roads in both directions (yes I had to use both!) are absolutely fine.

"Cool, Quiet Relaxing stay away from the usual town hotels"

4
26/09/2018

We were not prepared for the long drive to reach the hotel through the small and narrow paths. At some point we wonder if we were on the correct route to the hotel or the GPS did not register the correct address. What was worse we were coming in in the dark of the night around 9pm. Once we arrived at the hotel we were greeted by a very friendly front desk staff who was expecting us and we chatted for a very long while as she had been to and worked in Asia. Once we got into the room on the top floor it was so big with a Queen and 2 singles that we could each have our own space and the toilet was big with a very high ceiling. In the morning one side of the room overlooks the hotel main entrance and the other the back door to the hotel. The hotel has a bar, restaurant, a big premise with a very homely feel. The drive out the same dark narrow route we took the night before was so much more pleasant in the day and we appreciate the remoteness as the fresh air and pleasant countryside ambience makes us want to stay longer. I'm sure we will be back and this will be our home away from home.

"Wedding guest"

3
10/09/2018

We stayed here as it was the venue for our friends wedding. We had a family room that overlooked the courtyard. The room it's self was modern and large with enough room for the extra bed. There was not air conditioning in the room so we had to have the window open. The wedding was nice and the food was nice. Our 2 issues with the hotel was we have a 5 year old and as you can imagine he was tired about 9pm so I took him to bed. The wedding reception over looked the courtyard and some of the guests used the courtyard to talk, therefore when we went to bed our room was overlooking the same courtyard and we could therefore hear the music blaring with the windows open and clearly hear people talking, only option was to close the window. This did make the room very warm. Friends had one of the back room as said there was quieter. It would have been nice if the hotel had considered this and put the families with the younger children at the back. Breakfast the next morning wasn't great, the milk was off, It was changed quickly when we mentioned it. The fruit salad looked days old too. Shame really.

"Lovely room, excellent location & views"

4
02/09/2018

I've stayed here many times & love the remoteness of this hotel. We stayed in an executive room with views to the countryside. Room was clean, bed was comfortable. Staff are friendly. We stayed dinner, bed & breakfast & the food was slightly lacking this time. I ordered sea bass with mash. It came in a bowl with more butter than mash. Disappointing, as when I stayed many times between September & March, the food was always excellent. Nevertheless, we will be back & the price is stillgood value for money.

"Lovely views of Devon"

4
01/09/2018

Zoe was very helpful when trying to find a room, managed to get move things around to squeeze me in! Spectacular view of the Devon countryside, most rooms will have a very good view but the one out the front looks the furthest. Back rooms may see more trees. The room was nice; a bit of shabby chic going on whether intended or unintended. Standard tea and coffee facilities, kettle doesn't take too long to boil unlike most hotel rooms I've stayed in! The bed was okay, comfortable enough despite all the unnecessary extra pillows, throws and sheets that are used in the hotel industry nowadays and probably still need to be cleaned as part of the turn down by housekeeping! ;) It was good to stay for one night as a guest to a wedding reception, but I'd be happy as a tourist to stay 3 or 4 nights as a base for visiting parts of Devon and Cornwall.

"Fabulous family get together."

5
31/08/2018

We stayed here for a family party. The hotel is set in beautiful gardens and is approached down winding country roads which are narrow in places. Reception staff were very polite and helpful, our room was comfortable and well equipped, although others had coffee machines while we had a kettle. Our room was on the third floor and there are no lifts, so if you have trouble with stairs you should request a ground floor room. We had a very good night's sleep. Breakfast was delicious, although the staff were reluctant to let us wait for our family before ordering, we were told the chef found it easier to produce a couple of cooked breakfasts at a time. Other than this though we had a wonderful stay and will be highly likely to stay there again.

"Perfect wedding venue"

5
27/08/2018

My daughter got married here yesterday. Beautiful hotel set in a gorgeous location. Friendly helpful staff and great food too. We had an executive room which was massive and bed was very comfortable. We did have a few issues with the wedding room, however the staff were quick to sort it out. Thank u all for making my daughter's day special

"Difficult drive to the destination."

3
23/08/2018

The hotel is in the middle of the countryside down single car lanes with nowhere to move. Signage is lacking at the lane entrance if you are coming from Exeter. Nearly missed turnoff. Lane is seriously potholed and needs work. Large carpark which again needs signage to direct you to reception which is on far side of building. Reception lady was very pleasant snd had us booked in quickly. She was also helpful with PC issue I had. Rooms are quaint and tidy however the floors squeak badly and are very annoying. Otherwise ok. Had dinner in restaurant. Ordered the Linguine which was ok though the chicken was pressed not off the bone and swimming in the cream sauce. Big serve but lacked something. Breakfast was plentiful but staff need to clean crumbs off tables before resetting them. Our table had fine shards of glass on it which needed to be removed. Wait staff in the evening was very pleasant young lsdy. Helpful but not intrusive.

"Birthday Celebrations "

4
19/08/2018

Wow, what a location, you need to google the history of this place. We both had a very nice overnight stay at the Lord Haldon Hotel.We found the staff to be very friendly and accommodating.The room we had was in need of an update but the bed was very comfortable and the room was clean. This is an old historic building with lovely garden. The breakfast was plentiful and tasty. Well worth booking this Hotel for a big occasion. Nice large, safe car park. Gra and sandy.

"Good but..."

4
18/08/2018

The Hotel is nice but the problem is the staff, more training is obviously needed. A more friendly welcome in reception, less gruff in the restaurant in the mornings and more attention to detail by housekeeping staff, for example, I had to ask 3 times for the room services tray to be moved the day after it was used.

"Hard to find"

4
10/08/2018

My second business visit here and my thoughts are exactly the same as last time. A nightmare to find, amazing location, OK room, and a decent meal. Breakfast was a bit rushed so it wouldn't be fair to comment. Poor WiFi Would love to return for a social visit

"Excellent hotel"

5
25/07/2018

This is our first visit. At first glance the hotel looks a little tired from the outside but appears to be undergoing some tasteful refurbishment. We had a superior room which was clean and tidy although we needed a fan that was readily provided by the hotel in view of the heat. The food is excellent and I must say the staff are very friendly and helpful. There is an extensive wine list which is reasonably priced including wine by the glass. If you return to the hotel early one day I would recommend a cream tea which was very good with fresh baked scones and cream. This hotel appears to be a popular wedding venue so may be noisy at weekends. Another word of warning is that it is off the beaten track amongst a host of single track roads which are not sat navy friendly. Best approach is via the village of Ide near Exeter and then on to Dunchideock when the hotel is signposted on a left turn.

"A mid week break"

3
17/07/2018

Indifference by reception on arrival. Rooms spotless and food excellent. Just as well as driving elsewhere would have been difficult. The road was potholed and narrow. External facilities dreadful. I use a stick for mobility. Disabled ramp with holes, all external seating unsteady due to age and worn paint. They need replacement. I echo others comments on lack of signage. I had to request a fan. Really not a restful break at all.

"Bit of mixed bag"

3
13/07/2018

We stayed here for an impromptu 'couple of nights away' on the 'Breakfast On Us' deal. When we saw the prices for the evening meal, we made other arrangements!! The setting of the Hotel is very rural, nice and quiet, the staff helpful and friendly and the breakfast excellent, but the road into the hotel is, in my opinion, a disgrace. It might not be the hotel's responsibility (it runs on past the hotel) but I don't see why the hotel cannot at least fill in the worst of the potholes.

"Could have great potential, but......"

3
10/07/2018

The Best Western Lord Halden Hotel is an opportunity lost. Lack of signs when trying to find it in a maze of country lanes, is straight away a big minus. When you eventually locate it, it is set high up in attractive grounds with gorgeous views. The rooms are pleasant, but desperately need air conditioning. Stayed at the start of the heatwave and had to ask for a fan as the room was so hot. What it must have been like in the peak of the heat does not bear thinking about. Air conditioning is taken as given these days. A shock to find none. Why on earth has a lift not been installed? The several flights of stair were steep and narrow and we saw an elderly couple request assistance, but told no porter. Another guest helped! Serious lack of staff. On the first morning, an assistant manager was waiting tables, and only one chef was cooking. But, the full English was worth the wait. All locally sourced food. The best part of the stay. Cleanliness was another problem. The room was dusty, and not vacuumed until I requested it. Fluff by the bed betrayed its lack of cleaning. Also, the drip tray under the milk dispenser in the breakfast buffet had dried milk spills that were there for two days. Evening meal were poor. Soggy fish and overcooked chips. Very large portions, but that did not compensate for dreadful cooking. Complained, and had the main course removed from bill. Desserts really good. Excellent Sticky Toffee Pudding. Strange. This review is done to try to show that a hotel that has great potential to be a really good country house hotel, is being completely let down. Booked it because it was a Best Western, and have always found the chain good value, but this needs serious reorganising to exploit it's considerable charms. I hope it gets the attention it demands.

"Basic Hotel, lovely location, good value"

4
09/07/2018

This was an impromptu stopover for a couple of nights. We picked the hotel due to the price on Hotels.com. We had to change rooms due to a fault with the toilet but the friendly staff gave us a bigger room with a lovely view. Our first night was a Sunday and the hotel was very quiet but despite this the service was friendly and good. We had a meal in the restaurant on the first evening and the home made chicken pie was delicious. For hotel prices it was quite reasonable. Getting to the hotel is a bit of a challenge as there only seems to be two very narrow lanes into the village. If you value your paintwork or have a wide car then be careful.

"Stop over"

1
08/07/2018

Exeter is a great place to stop over on the way to Cornwall. This hotel proved to be a terrible place to pick. It looks great as you approach the building and the views are fantastic. I found it to be very dull though , it smells of stale beer and fried food. it is in desperate need of re decorating. The hotel just felt grubby and dirty. It became obvious that the hotel relies solely on the wedding trade and it felt like if you weren't there for a wedding then you weren't important. ( there was no wedding on when we were there, in fact we never saw another guest at all until check out). At checkout we were ignored while two of the receptionists continued to blow up balloons so I just plonked the keys on the desk and walked out. I definitely will not be going back.

"Friendly welcome in a great location"

5
23/06/2018

Great welcome from Paige when I arrived late having got lost. Kirsty (housekeeping) and all the staff were very friendly and helpful to me and to my dog. Amazing tranquil setting, very close to busy Exeter. Good vegan cooked breakfast with no fuss. Accommodation was clean, comfortable and pleasantly old school. Strongly recommended.

Paige A, Manager at Best Western Exeter Lord Haldon Country Hotel, responded to this review
Thank you so much for taking the time to review our Hotel. We appreciate all of your kind comments and are glad you enjoyed your stay with us. We look forward to welcoming you again in the future. Best Regards The Lord Haldon Team

"Lord Haldon"

5
14/06/2018

Great hotel in lovely countryside. It's worth the effort getting there through country lanes. They accept dogs in bedrooms but not in restaurant, but that's pretty standard. Staff are lovely, professional and very helpful. NOTE: No rooms on the ground floor and no lift, so not suitable for anyone with mobility issues or who use a wheelchair. The food in the restaurant was good, well cooked and presented. Nice courtyard for afternoon tea. The hotel does cater for weddings. There wasn't one while we were there so it was very peaceful & quiet.

Paige A, Manager at Best Western Exeter Lord Haldon Country Hotel, responded to this review
Thank you for taking the time to review our Hotel. We really appreciate your kind comments and are glad you enjoyed your stay with us. We look forward to welcoming you again in the future. Best Regards The Lord Haldon Team

"Enjoyable overnight stay "

5
31/05/2018

After negotiating the narrow lanes I was pleased to arrive at this delightful hotel. Plenty of parking available overlooking the surrounding countryside. I stayed in room 25 which was a double corner room. The room was very quiet, the only downside was the WiFi was different to log onto with my laptop. I ate in the bar, the fish n chips and local IPA ale were all good. I slept well and enjoyed a full English breakfast that was freshly cooked to order. I will definitely stay here again when in tge area.

Paige A, Manager at Best Western Exeter Lord Haldon Country Hotel, responded to this review
Thank you for taking the time to review our Hotel. We really appreciate your kind comments and are glad you enjoyed your stay with us. We look forward to welcoming you again in the future. Best Regards The Lord Haldon Team

"If you like peace and quiet then you'll love this lace"

5
28/05/2018

Sat nav took me down a questionable little road about 2 miles out of Exeter and i was beginning to wonder about my booking..i need not! Arriving at the car park to find hotel stretched out amongst rolling hills and farmland, nothing but glorious views and only the sound of birdsong. The hotel itself is a lovely old house, yes some of the decor might be a little dated if you stop at premier inn etc but it has lovely character and feel about it. Ate in the lounge bar and had a good meal which wasn't expensive and local beer. Room extremely spacious and lots of tea/coffee etc and good hot shower. Breakfast plentiful and good options with prompt friendly service, constant theme. Very pleasant stay, would happily use this every time i came to Exeter over central locations

Paige A, Manager at Best Western Exeter Lord Haldon Country Hotel, responded to this review
Thank you for taking the time to review our Hotel and for your kind comments. We are glad you enjoyed your stay with us and look forward to welcoming you again in the future. Best Regards The Lord Haldon Team

"Charlottes Wedding "

5
28/05/2018

Beautiful Manor with stunning views of the countryside absolutely wonderful views . The rooms were immaculate. As a wedding venue first rate food was wonderful detailed planning was first rate staff were attentive an absolute joy to be had and wonderful day enjoyed by all. Also a fantastic place to stay to take in the country side . Thankyou fora truly wonderful day

Paige A, Manager at Best Western Exeter Lord Haldon Country Hotel, responded to this review
Thank you for taking the time to review our Hotel and for your kind comments. We are glad you enjoyed your stay with us and look forward to welcoming you again in the future. Best Regards The Lord Haldon Team

"Lovely surroundings but"

3
22/05/2018

The pics look good but the hotel is a patch work of different shades of paint work , could do with a revamp all at the same time, The views are fantastic see for miles , The grounds are well kept and would be great for a wedding . Stopped for lunch while wedding was on and it seemed a bit of a hassle to deal with our lunch request , the chap at the bar had to ask the chef if he was doing lunches ! No signs to say not open to public , We had a nice pasta dish each , tasted but nothing to shout about , at £12-£14 a plate Inside seemed smarter than out side restaurant areas seem a bit dark All in all not to bad but not worthy of a second visit I think , Needs a good revamp

Paige A, Manager at Best Western Exeter Lord Haldon Country Hotel, responded to this review
Thank you for taking the time to review our Hotel and for your comments. We are sorry that on this occasion we did not meet your expectations, however, your comments have been noted so that we may improve for future visits. We look forward to the opportunity of welcoming you again in the future. Best Regards The Lord Haldon Team

"Excellent location"

5
22/05/2018

Great hotel in a fantastic location. Only down side are the price of the drinks. It's ok when you are there just for dinner but attending a wedding meant we were there all day so by the end of the evening left a large gap in your wallet

Paige A, Manager at Best Western Exeter Lord Haldon Country Hotel, responded to this review
Thank you for taking the time to review our Hotel and for your kind comments. We are glad you enjoyed your stay with us and look forward to welcoming you again in the future. Best Regards The Lord Haldon Team

"Lovely quirky hotel"

5
17/05/2018

Devon does have some narrow roads !!! but it is well worth a visit. The views from here are quite far reaching, you can see Woodbury Common. The food was well cooked and presented and tasted delicious and was a good kick start to our Brittany trip. The staff were also pleasant

Paige A, Manager at Best Western Exeter Lord Haldon Country Hotel, responded to this review
Thank you for taking the time to review our Hotel and for your kind comments. We are glad you enjoyed your stay with us and look forward to welcoming you again in the future. Best Regards The Lord Haldon Team

"Enjoyable stay but a few issues......"

3
13/05/2018

Maybe we are in a minority but, though we enjoyed the lovely location (despite the narrow access roads!), we did find the hotel rather tired and in need of modernisation. Decor in the main public areas and in our bedroom was about 25 years out of date, albeit very clean. We found the windows in our room were so steamed up after a shower, then a night's sleep, that anything left on a sill got soaked by the pool of water that formed. We received unwanted alarm calls at 6.40 each morning despite not requesting one and complaining after the first morning. We ate in on our first night and thought the food was OK, not outstanding. Breakfasts were enjoyable. The best thing about the hotel was the friendly attitude of the staff, especially the young couple in the restaurant and the breakfast servers. It was also very peaceful at night. The grounds and views are very lovely.

Paige A, Manager at Best Western Exeter Lord Haldon Country Hotel, responded to this review
Thank you for taking the time to review our Hotel and for your comments. We are sorry that on this occasion we did not meet your expectations, however, your comments have been noted so that we may improve for future visits. We look forward to the opportunity of welcoming you again in the future. Best Regards The Lord Haldon Team

"Great hotel with character"

5
03/05/2018

Stayed for one night, had a really pleasant stay. Difficult place to get to due to narrow lanes but once there it's worth it. Nice rooms, good food, and friendly staff who looked after all my needs. The hotel is is also in a very quiet rural location and allows dogs. Would go again!

Paige A, Manager at Best Western Exeter Lord Haldon Country Hotel, responded to this review
Thank you for taking the time to review The Lord Haldon Hotel & for all your kind comments. We hope to see you again soon.

"Fantastic surroundings "

3
02/05/2018

As with previous reviewers I followed my Sat Nav and got totally lost ending up in a farm. Once I found it, it was a beautiful building in an amazing setting. Friendly and efficient check in, and a well equipped, roomy and clean bedroom. I couldn't get on the WiFi which was a frustration as I had work to do. The bar was really pleasant with a draught beer on offer (which I didn't sample) , the menu was limited but I had an enjoyable fish and chips, although it did prove tricky catching the attention of the young waiter or waitress who seemed to only have eyes for each other. Kids!!! Breakfast was excellent. I would love to return for a short break and enjoy the surroundings more.

Emma B, Manager at Best Western Exeter Lord Haldon Country Hotel, responded to this review
Thank you for taking the time to review our Hotel and for your kind comments. We are glad you enjoyed your stay with us and look forward to welcoming you again in the future. Best Regards The Lord Haldon Team

"If you can find it, the staff treat you really well"

4
22/04/2018

My trusty satnav had a bit of difficulty guiding me to this hotel. Instead of going via the main route, it led me a merry Chase in the rain through very narrow Devon roads. I loved it! The hotel building is Listed, and is now just part of what would have been a huge country house. The building is perfectly satisfactory, but hotel snobs might say it is a bit tired and needs a major refurbishment - which you generally can't do with a listed building! My visit was on Easter Monday, and the hotel was very quiet, with the weekenders already having left to get stuck in the queues going home. The very pleasant surprise was that in spite of being almost empty, the local beer stocked in the bar was close to perfect, and the restaurant food served for dinner was excellent. Well above my expectations - well done to all the staff who clearly are well trained and motivated to do a proper job. Overall a pleasant stay, very quiet in the countryside. If you want a noisy joint where you can be the centre of attention, probably don't bother coming here!

Emma B, Manager at Best Western Exeter Lord Haldon Country Hotel, responded to this review
Thank you for taking the time to review our Hotel and for your kind comments. We are glad you enjoyed your stay with us and look forward to welcoming you again in the future. Best Regards The Lord Haldon Team

"Lovely hotel, beautiful surroudings"

4
17/04/2018

Wonderful hotel! The staff are extremely polite, the hotel and rooms are clean. The views are fantastic! There's several walks around the hotel however we didn't get chance to delve into these. Would have loved to stay longer and try the food/bar next time. The only real thing i can say negative is that the walls are quite thin and so we heard the maids talking down the hallways in the morning. However, other than that I would definitely recommend!

Emma B, Manager at Best Western Exeter Lord Haldon Country Hotel, responded to this review
Thank you for taking the time to review our Hotel and for your kind comments. We are glad you enjoyed your stay with us and look forward to welcoming you again in the future. Best Regards The Lord Haldon Team

"Very reasonable"

5
09/04/2018

Stayed here for a couple of nights over Easter - nice location and great if you want a bit of peace and quiet. Had a busy schedule so I didn't eat at the hotel but the room was good and the bathroom was large. Very reasonable prices for my stay - would stay again if ever down Exeter way.

Emma B, Manager at Best Western Exeter Lord Haldon Country Hotel, responded to this review
Thank you for taking the time to review our Hotel and for your kind comments. We are glad you enjoyed your stay with us and look forward to welcoming you again in the future. Best Regards The Lord Haldon Team

"Easter weekend getaway with beautiful grounds and surroundings "

5
31/03/2018

Booked a mini break over the easter bank holiday using my Tesco club card vouchers. Hotel very clean and tidy and friendly staff are helpful. Particularly we were impressed by Dillion the restaurant supervisor who bent over backwards to help us. Recommended, this is our second trip to the hotel.

"Somewhere nice to stay!"

4
28/03/2018

This tucked away hotel is a nice drive out in the countryside, my wife & i stayed for one night with our dog, we found friendly staff, a lovely clean room with nice views over the well tended gardens & beyond, we booked a meal which we took in the bar because we were with our dog & it was the best beefburger & chips ever, top marks to the chef! Breakfast service was very good too..If your looking for somewhere nice to stay the Lord Haldon is a very good 3 star hotel.

Tom M, Manager at Best Western Exeter Lord Haldon Country Hotel, responded to this review
Thank you for taking the time to review our hotel and for your kind comments, your feedback has been passed onto the team and we look forward to welcoming you again in the futuure. kind regards The Team at The Lord Haldon

"The Range at the Lord Haldon "

3
23/03/2018

The hotel seems to operate a ‘hands off' policy. Quite nice in some ways, but when you want order dinner for example, is quite frustrating. Must operate with the minimum of staff , at least 2 of whom seemed to be new and unsure of things. Bedrooms and bathroom was clean, although dining room cutlery did stick to the table, and the orange juice was off. Worst thing was the decor- wholly inappropriate for a period property. I think they'd got a special deal from the Range. Photos attached. Probably time to move the breakfast menu with the times a little eg porridge, and DAB radio would've been nice.

"Working away again"

5
08/03/2018

A first class stay. Nice room and great food. Excellent service. I was here for a week four nights stay. Food excellent, service excellent. I would recommend this hotel very highly. Prices are reasonable and facilities are good.

"Another great stay"

5
04/03/2018

I think this the 3rd time of staying here. We had great service. As always the food was so delicious. The room was lovely. I would definitely recommend this hotel. Nothing bad to say. When there was a lot of snow, the receptionist Lesley and maintenance guy did really well with attending to the guests. We had free tea and coffee and were well looked after, they were lovely.

"?? ?? ?? ?? ?? "

5
02/03/2018

What can I say?! This is the first time I've felt the need to write an immediate review (I arrived 20mins ago) 10/10 This hotel is in a stunning location, ample parking and a warm and friendly welcome. I love a bathtub in rooms I stay in as a preference. So I asked at reception. The manager said I have a brand new bath in my room! Now that's service! Not only does my room have a bathtub it is lovely. Huge room, lots of storage, clean, so well presented, quite luxurious for a standard room (and I have stayed in some luxury hotels) The view is amazing and as I type its starting to snow so hoping to wake to some even more gorgeous views! Thoroughly recommend to stay here and I've only just arrived!

"A little dissapointing"

3
23/02/2018

On first arriving at the hotel it looks lovely. The reception staff were very good and polite and I was soon in my room. It was on more than 2 degrees outside and the rooms radiators had all been turned off. The room as freezing and took some time to heat up after I had gone round and turned all the radiators on. The other disappointing thing was the shower. Very little pressure and the water was only tepid. I would say it was just hot enough so as not uncomfortable. The room (21) was fantastic, large and clean. I ordered room service and the food was good. The food at breakfast was also good. On the whole a lovely hotel but when I'm away on business I want a comfortable bed, warm room and hot shower. But sadly I only got one of them.

"Staff party"

4
05/02/2018

This is our second stay. Room was spotless but could maybe do with a bit of updating as smelt a little damp. Staff were welcoming and friendly. Food was lovely! Would definitely stay again. Breakfast was delicious!

"Peace and quite"

5
22/01/2018

This hotel is only 15 mins from Exeter and the coast but it was so peaceful the only thing you could hear was bird song, the room we had (No21 ) was very spacious with a huge bed, sofa, dressing table and wardrobe. The bathroom was actually a shower room but was very modern and again very spacious, you can upgrade and get slippers and a bathrobe. The grounds are lovely and there's a nice walk down the old drive. Breakfast was delicious with plenty of choice, we stayed in and had an evening meal there 1 night and although there's not a huge selection there should be something for most people, the meals we had tasted delicious and weren't overly large so left enough room for a pudding without feeling bloated. All in all a very nice weekend

"Fab hotel with great staff and a perfect place to stay for dogs!"

5
03/01/2018

Absolutely loved this hotel, has everything you need! Great welcome for our dog! I waffle a bit so here's the main points! *great parking *super staff *comfy rooms *delicious food *fab nights sleep * very welcoming for pets with beautiful grounds to walk round. *sat nav can get confused with the location The parking is perfect and the grounds are lovely to walk around and lit well in the evening. Getting to it was a bit of a faff as the sat nav took us to a farm instead but once we found the route it was fine, the lovely manager gave us better directions for leaving which helped and we ignored the sat nav. Food is fabulous , we had room service and the burgers we Devine! Not cheap old burgers , these were real hand made burgers! And of course cheesy chips lol Room was quiet and we had a lovely nights sleep, we used this as a stop over on our way to cornwall which I highly recommend as it breaks the journey up. Breakfast was great, a lovely selection of cereals and juices, with pastries too, lots of jams / preserves also. The cooked breakfast was just the right amount! Staff were attentive and very pleasant. We were alone for most of our brekkie , we thought everyone had left early but alas we were the early ones for once! ( 8:30am) Even though the hotel was preparing for a wedding we had great service and we will be going back. Highly recommended and fab prices

"Amazing staff lovely hotel. "

5
01/01/2018

First i want to point out the best parts of the Lord Haldon, the Staff. They are amazing, from Emma who waited for us at 11.30 at night to Tom who did everything so well and always with a smile. So to all the staff if you read this thank you so much. Katie was amazing, Lesley at reception who we had a few giggles with honestly every one was great. The hotel is clean, well looked after and has lovely grounds to walk around. The rooms were spotless and so comfy. Thank you again from Moe and Amber Wedding Videography Uk

"Surprise & originality"

4
28/12/2017

A positive surprise in many ways, and everything unlike your typical Best Western. We made a last minute reservation and my expectations were not high. But this place, although in places worn (busy refurbishing some floors I believe), had a coxy feel mixed with old world glamour. The set menu was good and service well meaning, friendly and honest. Our room had been recently renovated. So value per Pound if you enjoy a touch of personality...

"Pleasant countryside and shopping weekend"

4
16/12/2017

Very good food, and good service from waiting and reception staff. Radiator in bedroom did not work, but a heater was provided instead. Charming country location - easy to get into Exeter, but a little harder getting out again!

"Hidden gem"

5
04/12/2017

Stayed here for one night when in Exeter on business unfortunately it was for just one night as I loved this hotel, fantastic room, the home made chicken and leek pie delicious and the breakfast as good as any five star hotel with so much choice, I have booked to come back in two weeks

"Beautiful country hotel"

5
24/11/2017

Stopped here overnight between visiting my daughter in Taunton and visiting friends in Devon. Wonderful hotel with just 25 rooms but feels very much larger than this suggests. Very welcoming and a lovely lounge bar serving decent local cask beer and good wine selection. Dinner can be taken in the restaurant or in the bar - same menu same prices and we chose to eat in the bar - good selection of local fare and reasonably priced - 4 drinks 2 starters and 2 main courses for around £60. We will definitely return

"Not Best Westerns Best"

3
11/11/2017

We stayed here recently and as others have said it's rural, quiet and a pretty spot. The old building is charming but very outdated inside. I read with interest others having the upgraded rooms with countryside views etc. Regrettably we didn't get one of those despite the room being in excess of £100 for the night. There were elements of our room that were frankly shabby such as a frayed blind with stains at the bottom and signs of mould appearing in the bathroom. The vanity unit had no end trim and someone had painted it with a bit of gloss paint. No privacy glass in the bathroom either. The cornicing in the rooms looked awful and the lighting was really bad. I know you don't stay for the decor but for a Best Western hotel personally I didn't think it was worth the money. The staff were very professional and the lady waiting the evening tables was very good indeed. The girls at breakfast did too much talking and not enough serving. The food was good no complaints at all. The grounds are well kept with exception of a ton of rubble at the end of the car park and the drive having more holes than Swiss cheese. This has the potential to be a fabulous hotel, the location is brilliant and the building itself is lovely but I feel sadly neglected and needs a serious overhaul to reflect the room rates.

"Not happy with this one."

2
14/10/2017

We paid for 2 nights but only stayed one. No refund but we really couldn't have cared less. We just wanted out. First off, the lane that you had to drive on to get there was so narrow there was no room for an oncoming car to pass. The car that came round the bend and nearly in to us then had to back up a long way til there was a little space to pass. Very unnerving. Hedges and solid bushes both sides so if you drove closer to them your whole side of the car would be scratched to pieces. Then the rooms didn't have any fresh air coming in. Had to ask for a fan. No elevator so we had to carry our heavy cases up stairs.Lovely building but that didn't help with us feeling comfortable there. Rather sad. And we thought it would have been better seeing as it's a Best Western.

"Tremendous staff - high-quality, friendly service"

4
10/10/2017

Having been called to Exeter hospital for a family emergency it was Friday evening by the time we even started to look for a nearby hotel that could accept the two of us and our dog for an indefinite stay. From the minute we called the LHCH the staff were absolutely fantastic. The lady on the phone explained that they were a bit difficult to find and offered directions and, learning of our situation and that we hadn't eaten all day, offered that we'd be able to get something to eat even if we arrived after chef finished at 8:45pm. Don't be put-off by comments about having to use a rough farm-track. Instead, follow the hotel's instructions of following sat-nav to the village of Ide and then simply taking three lefts on perfectly normal country lanes all the way. When we arrived, Tommy happily showed us three possible rooms in which we could stay with our dog and recommended which would be the quietest. He then ushered us to get something to eat before the kitchen closed saying that we could choose our room and "move in" afterwards. The bar was buzzing with good-natured locals and we enjoyed a much needed pint and wholesome food from the bar menu. We were concerned that mobile phone service seemed a bit scarce but Tommy immediately said he'd be staying at the hotel overnight so to give the hospital their landline number and he'd come and get us if there was a call during the night. At night the hotel is lovely and quiet, we fell asleep to only the sound of an owl. And in the daylight of morning we saw just what a fantastic setting the hotel has, with lovely gardens looking out to endless rolling Devonshire countryside - something we enjoyed even more on Saturday evening with a quiet pint sat on the bench at the top of the garden. We ate from the restaurant menu on Saturday evening and that's the only reason this isn't a 5* review - £20 for a small chicken breast floating in a sesame seed broth?!? C'mon chef. We ended up needing to stay for two nights and received this quality of helpful, friendly service from every member of staff throughout. Congratulations and thank you to you all for achieving both a standard and style of service that many far more expensive establishments should envy - you brought moments of ease, comfort and relaxation to an otherwise very difficult weekend.

"Super friendly staff "

5
02/10/2017

Superb setting. A decent menu with realistic prices that cater for every taste. Food was piping hot, just as I like it. The waiting staff were superb, knowing when to engage and when not to. I'd definitely eat here again

"A Weekend Break"

4
21/09/2017

We had room 5, it overlooks the countryside and is pretty quiet. There was a wedding reception the first evening but that was in the other wing and caused us little or no bother. The room is enormous, and has a big TV, armchairs and stools, kingsize bed and an equally large bathroom with bath, shower and his and hers sinks, everything was in good order and looked as though it might have been recently refurbished. The bar and restaurant look a bit tired but they have a very good chef and we thoroughly enjoyed the food, my wife is a vegetarian and there was enough choice for her, a welcome change. We eat in the bar because of the wedding and there was a large dining party the following evening but the menu was the same. Our only criticism was the speed of service, they have a very small staff and when they have a big event on they are clearly stretched and getting in extra staff in a rural location must be challenging. The staff are all pleasant and very friendly and very helpful, nothing was too much trouble, e.g. the WIFI is good but a bit odd (Sky) and the receptionist walked me through setting it up on my iPad. It's off the beaten track down some very narrow roads and the drive has quite a few holes, not a problem for us we have a Freelander and live in Cornwall, but a car with low suspension might find it a challenge. All in all a nice break in a lovely setting, we would probably go again.

"A just 'ex-Exeter' gem up in the hills."

4
18/09/2017

If you are prepared to be outside the city a few miles, and up some country lanes, this place is worth the excursion. 15 minutes from town perched up on the hills in beautiful gardens and with extensive views. A very pleasant, light and spacious room in this genteel manor house. Did not eat here as had other arrangements so cannot comment. Very friendly staff.

"Very acceptable and stunning views"

4
30/08/2017

This was a last minute weekend away and a really lucky find. The views of Devon are absolutely amazing and the hotel itself lovely. It's hard to find as it is right up narrow countryt lanes but its worth it. Have had an amazing weekend and will be back.

"Hidden gem"

4
29/08/2017

Wonderful countryside setting & impressive grounds. Room was comfortable, if a little on the smaller side. Dinner was a very pleasant surprise & very good value (part of a 'deal') Overall a good stay. I would return.

"Disappointment: superb setting, great room, let down by food and service"

3
28/08/2017

Glorious country setting for this imposing part-Georgian hotel. A very comfortable and attractive room, recently refurbished, we think, with excellent en suite facilities and a lovely outlook over the garden. (Room 1) We knew they were hosting a wedding party and accepted there would be restricted dining space and lack of access to the bar, as they had set up tables nicely and provided bar / coffee in the lounge. But whether the chef was too busy with the wedding, or the food is always that standard, it was disappointing. The menu wasn't very inspiring and we decided to go with their 'classics' - pie of the day and lasagne with salad. I asked for dressing for my salad, and was met with a wrinkled brow, so changed my request to mayonnaise - which came in plastic sachets which I had to tear open and leave on the nice white linen tablecloth. My partner's lamb and mint pie, rustic in its size and simplicity, was tasty enough, but accompanied by a huge dollop of mash that covered half the plate, and almost the same serving of peas. The desserts didn't appeal, and we opted for coffee in the lounge. By which time it appeared the waiting staff had reduced from three to one - and she was dealing with four tables in the dining room and two sets of people in the lounge. So service thereafter was even slower. What a pity such a wonderful place can't carry off the whole package.

"Needs work for a better review"

2
22/08/2017

The Lord Haldon based near Exeter looks impressive and is located near some incredible walks and benefits from the local scenery. The cost ranges from £90 - £180 with additionally for Bed and Breakfast along with any 'pet in room charges that we took advantage of. Considering the prices the star rating is a little generous. The staff where at best helpful and at worst completely lacking in presence or ability. Evident at breakfast where comments of 'sit anywhere' on arrival and an in ability or lack of interest when providing service led to us repeating requests for simple things - like tea! Grubby. On arrival we checked our room and found yellow fluid still present around the toilet - this was in ours and our other guests room. This was reported and both bathrooms were cleaned to an acceptable standard. Glassware, crockery, cutlery where all tired and unclean - on two occasions items where returned and the substituted items only just providing improvement. If you are looking for a cheap clean night this probably isn't for you. If you are happy to rough it for a bit at a higher than average price then book away.

"Great setting, beautifully quiet, clean fresh room"

4
21/08/2017

Had a great mid week break here - large family room for 2 adults, 2 kids - clean and modern room at the top of the hotel. Hotel is only a few minutes from Exeter but in a wonderfully quiet location. Staff very helpful.

"Our wedding"

5
21/08/2017

We got married here on Saturday August 19th. We had an absolutely amazing day. From the moment we arrived Ruth and her team couldn't have helped us anymore than they did. Everything from the rooms to the food was perfect. The roast chicken cooked by the chef Dan was delicious and the trifles were beautifully made and tasted lovely. The baby cream teas proved very popular by everyone. The hotel is perfect and with the stunning views you really can't ask for anything more. Well done The Lord Haldon team you should all be very proud of yourselves and Thank you for the memories.

"Great experience at The Lord Haldon Hotel."

5
11/08/2017

Great rooms. Great food. Huge king size bed. Pet friendly rooms available Plenty of free parking. Be careful getting here 1 of the roads to the hotel is single track and not tarmac. But there are several roads to a great hotel who seem to love dogs. Plenty of space and grass and woods to walk them in too Great experience and will return

"Looking for somewhere dog friendly"

4
03/08/2017

Had lunch here yesterday (four people and two dogs) and really enjoyed it. We were able to have our own dining room, the staff were very friendly and the food was good. The beer (apparently) was wonderful! We were looking for somewhere that we can stay with dogs and the staff were kind enough to show us the sort of rooms that we would be able to have - very clean and welcoming. We will definitely be back.

"Friends Wedding"

5
30/07/2017

Stunning location, the views are amazing. Our room was very comfortable. We had tea and coffee facilities in our room. Also a large wardrobe and plenty of draws. The bathroom was nicely decorated with a bath come shower. Unfortunately this hotel doesn't seem to be disabled friendly as it doesn't have a lift and the rooms are up stairs. The wedding took place in a room especially decorated for the ceremony, which then became the dining and then the disco room. The food was delicious and the waiting staff were very friendly. The breakfast in the morning was varied and very tasty. A good time was had by all, thanks

"Lovely Setting"

4
27/07/2017

Stayed for three nights in July 2017. Lovely location and great views. Nice quiet country setting. We had room 32 which had lovely views. The staff friendly and efficient. The food good. Although the building is old, the rooms are spacious, comfortable and in good condition. It proved to be a good base to travel onto Dartmoor or to the south Devon coast. If you use a satnav it sends you through miles of single track lanes with few passing places. Best always to travel to and from the hotel via the village of Ide to the north and travel onwards comfortably from there.

"Third visit with our dog and it was great"

5
24/07/2017

Third but hopefully not last visit to this lovely hotel with our little lurcher. Staff friendly and accommodating and it's so nice to be able to take a dog and be relaxed about it. Grounds are lovely, room comfortable and evening bar meal good. Service a bit slow in the bar but didn't mar our stay. Reception staff really good.

"Beautiful hotel off the beaten track"

5
21/07/2017

Stayed here for two nights during graduation week and loved it. Beautiful old house in gorgeous grounds surrounded by stunning views. A wonderful peaceful getaway from Exeter city. My room was spacious with lovely views, comfy bed and nice clean spacious bathroom. The staff were friendly, particularly the waiting staff at breakfast and dinner. Meals were tasty and well cooked and reasonably priced. The narrow Devon lane to get to the hotel from the main road is a little hair raising but this is Devon! Will definitely return.

"Good spacious rooms"

4
11/07/2017

Stayed here for a wedding, was a lovely venue with a courtyard ideal for socialising. Rooms were very spacious and nice views of the courtyard and garden. Breakfast was lovely, staff very friendly just a little slow but we were in no hurry so didn't matter.

"Very Very Good"

5
10/07/2017

We stayed on a Wedding Free Weekend i think this made a big difference, we had room no 1 just been redecorated very very nice lovely view to the woods, the location is STUNNING ideal for us as we were riding our motorbike on the Sunday at Newton Abbott for Devon Air Ambulance Charity Ride out, The Hotel was so quiet it was amazing and the room was so dark at night Perfect, the breakfast was Great as was the evening meal the night before, we found all the Staff very Polite Friendly and Chatty, the Food & Drink might be a little overpriced but you are paying for the LOCATION , we were sat in the Garden at 11 pm saturday night with a G&T we could'nt hear a sound !!! Bliss, On saying that it might be different if there is a Function on because it is a Smallish Hotel check before booking we will definitely return at some date ps the Wi-Fi is a bit hit or miss but i can live without it for 24 hrs

"needs TLC to take it out of the70s"

2
07/07/2017

stayed here for two nights. A very traditional english hotel. The room was fine and the views superb (room 25). The staff very good and helpful. The location is very remote but the hotels website directions are spot on. Unless you want to travel at least 4-5 miles for dinner you are very restricted. This is where there is a bit of a problem. The restaurant is somewhere between a harvester and a beefeater. The menu is fairly small and portions enormous!!!!! This is a very subjective comment, but my wife had tortellini with gorgonzola it came in a large bowl of very green thick sauce and the tortellini was the size of a golf ball!!!!!!! Not like anything we have ever seen. My steak was OK but you would have to like a lot of peas to finish it, from my point of view too much. The next night I had slow cooked belly pork. There was on small slice of pork and a massive amount of mashed potato which was all the wrong consistency, very loose, you could have poured it on to the plate. The pork crackling was inedible it was like biting on a pencil, you could break a tooth. And at over £20 far to expensive, the raw ingredients could not have cost more than £2.00. Breakfast was fine except fried bread was like soggy blotting paper. The restaurant need to be brought into the 21st century and the food a bit more refined. Also the courtyard out side the restaurant looked like all the cigarette butts in devon had been dumped there and the furniture need a bit of TLC. But at the end of the day the its an OK hotel.

"Beautiful Gardens"

4
07/07/2017

Homely Country Hotel set in well kept grounds, lovely views. Helpful staff, efficient check in. Individually cooked breakfast. Comfortable bed. Courtyard rooms overlook the function room area, hotel did email us to inform us of a function on the evening we were due to stay. They were true to their promise the event would be over by 11pm. It was fine as we were out until late...but if you want a quiet evening and an early night it may be best to secure a room that is not adjacent to or overlooking the Courtyard area.

"4 night stay - comfortable hotel and good service"

3
03/07/2017

We stayed for a 4 night break - our room was comfortable- albeit there were several minor problems ( blinds not working, loo flush and mirror light faulty) - which we reported but were not fixed. The Hotel Staff were attentive and helpful ( for example, my Wife likes smoked salmon and scrambled eggs for breakfast - not on the menu but were produced with no trouble and no extra cost). We ate in the restaurant one night - not so good - the menu was ambitious but the food was very average,( for example a risotto that was so overcooked it was mush) and not cheap! Overall we enjoyed our stay - but a more efficient maintenance Man and a better dinner Chef would be a wise investment. By the way - don't use SATNAV to find the entrance - it takes you to a back entrance and farm track up to the hotel - follow the signs to the Village instead.

"Wedding reception location."

4
30/06/2017

The Hotel was a superb location for my daughters wedding reception. All of the rooms were made available for guests, the reception hall was excellent and the staff could not have been more helpful. If I had to point out a negative it would probably be the price of drinks but it's a minor point. we couldn't have asked for a better venue.

"Ideal birthday surprise!"

5
25/06/2017

I booked this as a surprise weekend stay for my husband's birthday. We wanted somewhere picturesque and quiet and this did not disappoint. We had an amazing view from our room, which was very clean and comfortable. Breakfast was very good, there was a selection of cereals, yoghurts, and fruit plus a full English if you so wished. The hotel is down some narrow lanes but this is Devon so that's to be expected! It's not far from Exeter so ideal if you want a day looking round the city first. Would use again and recommend to others.

"Very noisy at night"

3
01/06/2017

Our room was right in the middle of a large noisy family group who seemed to spend their time running from room to room shouting in the corridors. At 10.30 I opened the bedroom door and asked if they would please quieten down because the hotel was not a playground. Why aren't people more respectful of others needs. We did not expect this level of noise from a hotel which is very remote. We avoid city centre hotels for this reason. When reception asked me at checkout the next morning how we had slept and I told here she did not seem surprised. When I asked her why we had been put in the middle of this group she said that there was not another room available she could have put us in.

"Very comfortable and clean and slightly quirky"

3
24/05/2017

My daughter and I shared a very comfortable and clean, twin bedded room in this hotel which does not have a lift. The bathroom was very nice with both a shower and a bath and the toiletries supplied were attractively packaged. The floor outside the bathroom was somewhat uneven and I did suggest that, unless that was addressed, Room 14 probably shouldn't be offered to other disabled guests. Very attractive wallpaper was not enhanced by the rather nasty picture on the wall which was hung in an odd position but, taste apart, the room was a good size and had a good size TV and a kettle with plenty of tea/coffee/milk. I only had contact with the Reception staff, James and the Assistant Manager both of whom were very helpful, courteous and friendly. The hotel is in a quiet area a short distance from Exeter in lovely countryside and the hotel gardens were beautiful. The approach road (private land I believe) was in shocking condition and the hotel owners ought to set some money aside to remedy the worst of this as it must cause damage to non 4 x 4 vehicles. Excellent car parking. The only other issue I have is that there was a fire alarm incident shortly after 7am on the morning we left caused, we were told, by the system not recognising the difference between a steamy bathroom and a smoky one: if true, the system needs to be dealt with!

"Different staff?"

3
13/05/2017

Looking at previous reviews, I must have visited this hotel when all of the 'fantastic' and 'friendly' staff were on holiday. I found some of their temporary replacements to be cold at best. During my four day stay, reception did not look up at me once let alone say hello. Even on check in the receptionist avoided any eye contact. I made a point of saying hello every time I went past reception in an attempt to cultivate a response. To no avail. I must say though that there was a younger girl and chap working the bar on one of the evenings who were very friendly and professional. They are a real asset to a hotel otherwise bereft of personality. Service aside, the hotel is in a wonderful location if you can find it. Food is ok. Rooms and corridors are tired and a little shabby.

"Hidden gem"

4
09/05/2017

Lovely hotel set way into the countryside; with views to boot. Rooms were small and a little dated but this fitted the character of this property. Staff were friendly and the restaurant and bar (although small) met all of my needs. I would make sure you plan your route into the hotel. If you follow sat nav (woops i did) it took me along a farm entrance and my car took a beating. Lovely hotel in a lovely setting.

"Lovely setting, great value"

4
30/04/2017

There are lots of positives about the Lord Haldon - from the outside it has lovely grounds, beautiful countryside views and lots of parking. Once inside the hotel, the positives continue - staff were all very friendly and attentive and the food, (room service meal and breakfast) was high quality and efficiently served. The upgraded rooms were fully booked, so I had a standard room (number 35) which was spotlessly clean with a comfortable bed and at the end of the corridor so nice and quiet. A few negatives - my room was quite small and felt a bit basic and the bathroom was very dated, but functional nonetheless. The wi-fi was also very difficult to access. However when you factor in the very reasonable room rates, overall I would definitely recommend the Lord Haldon and will certainly visit again.

"perfect wedding venue"

5
29/04/2017

Recently got married here and stayed 2 nights. Wedding was amazing from start to finish with the help of the wonderful staff. We had a beautiful room with lovely views. The hotel was very clean and the food was excellent. Special thanks to Ruth , James and Tommy who helped to make our day go without a hitch.

"Amazing Staff"

5
29/04/2017

Recently stayed 2 nights for a friends wedding. Great surroundings. Lovely room. Very clean. Great Food. But most of all amazing staff, especially James, Tommy and Ruth. Who went out of there way to help in any way they could. Would not hesitate to recommend this hotel.

"Quiet comfortable Hotel with excellent breakfast"

5
29/04/2017

The Lord Haldon provided a comfortable break on our way down to Cornwall. It is well signposted but some of the country roads are narrow and need care. Best to avoid arriving around 3pm on school days as the neighbouring village is choked with parked cars. That said it is well worth the effort for a comfortable night's sleep and excellent food.

"Lovely hotel with beautiful setting"

5
22/04/2017

The room was really lovely and spacious with everything we needed and the bathroom was excellent. The hotel was situated in an ideallic setting in the middle of the countryside with fantastic views. The breakfast was excellent with choices of yogurts, croissants, cereals, juices, tea and coffee as well a delicious full English breakfast. It was extremely good value for money and we will definitely stay at the hotel again.

"The sort of Customer Service one wishes could be found everywhere."

5
20/04/2017

Particularly pleasant and helpful staff and a comfortable and well-decorated room for ourselves and our dog. We had a bit of difficulty finding the hotel initially using Satnav but the directions to get to and from Exeter given by the receptionist worked perfectly. Lovely, quiet location in well-maintained grounds. The breakfast was cooked to order and very tasty. I hope we will be able to stay here again.

"Enjoyable 2 night break"

4
18/04/2017

Overall the hotel was excellent -friendly and helpful staff and a good restaurant for dinner. The only minuses were: Wifi was almost impossible to get,despite a very helpful receptionist trying to assist. Also the hotel was difficult to find in its somewhat remote location.

"Beautiful surroudings"

4
18/04/2017

Myself & my partner recently stayed here for two nights as we were attending a wedding at the hotel. I am a fairly new driver & although finding the hotel was easy enough (we used a satnav), the small country lanes were a bit of a struggle. We encountered drivers coming the other way resulting in one of us having to reverse, horses & dog walkers! When we arrived at the hotel we were pleasantly surprised with how beautiful the views were. There were ducks walking around the grounds & many guests had their dogs with them. We checked in at reception & went to our room. Again we were pleasantly surprised at how beautifully the room was decorated & how much space there was (Room 1) It was just after 2pm when we arrived & after a long journey we were looking forward to a spot of lunch. Unfortunately when we asked at reception we were informed that the kitchen didn't open until 6pm & it was about 5 miles to the nearest pub. After much consideration we decided against the scary drive back through the country lanes to go to the pub. We went for a stroll around the grounds & passed back through reception. As we walked through we were greeted by who I think was the Manager (I could be wrong). She asked if we were ok & we explained that we had travelled quite a way & were rather hungry. without hesitation she rang through to the chef & he said we were welcome to order food. This was a huge relief & we really felt like they had gone above our expectations to do this for us. The food was great! Fish & Chips & the cheeseburger - highly recommend both! We retreated to our room for the rest of the day & came back down around 7:30pm for dinner. Again the food was great & the atmosphere was calm & relaxed. The staff in the bar were very friendly. Our sleep that evening was great. The bed was very comfy & it was great to sleep somewhere so silent! Breakfast the next morning was rather disappointing to be honest. After such a great start the day before we were expecting better. There continental selection was great but the cooked breakfast was not very nice. The eggs were snotty, the bacon was very fatty & the beans & sausages had a weird taste to them. The whole wedding experience was amazing. The food was great as was the service throughout the day. We decided to skip breakfast the next morning & opted to grab something at a service station rather than eat at the hotel. Although we were awake fairly early, we could hear housekeeping quite loudly knocking on other rooms to see if they had been vacated yet. Whilst this wasn't a huge concern for us I'm sure other members of the wedding party would have still been sleeping & may not have appreciated the loud banging. We would definitely consider staying here again if we were ever needing a room in this part of the country.

"Excellent customer service"

5
18/04/2017

The hotel is in a lovely quiet location with beautiful views. I was very impressed with the level of customer service as the team went to great effort to accommodate a special request we had made. We booked a dog friendly room which was large, comfortable, well decorated and very clean. We were attending a wedding so didn't experience the restaurant menu however the following morning the breakfast was cooked to order and was very tasty. We will definitely stay here again.

"Beautiful location and lovely staff"

5
16/04/2017

We chose this hotel as we were visiting family in the area. The hotel is situated only five miles away from Exeter, but it is set in beautiful countryside with wonderful views. The staff especially in the bar/restaurant couldn't be friendlier, nothing was to much trouble for them. We had a very relaxing stay and will definetly return. To get to the hotel there is a winding country road, the best way we found, was to follow the road from Ide.

"Anniversary Escape"

4
12/04/2017

Stayed here for one night in April for our anniversary, the hotel is in a beautiful location with some stunning views. There is plenty of parking and the staff are very friendly. We had a large room with everything we needed. Breakfast was cooked to order which is great and the bar at night has a nice atmosphere.

"Picturesque location"

3
22/03/2017

There are a couple of not so good points about the Lord Haldon Country House Hotel. First of all it is a fairly long windy and narrow road to get there, so be prepared for that if your not a confident driver. Secondly the room i stayed in which i believe was room 7 (forgive me if i am wrong) had a damp smell to it. The room itself was spotless and spacious and well kept, with a fair size bathroom containing a stand in cubicle shower. And on a positive note, the lady that fronted the reception (RB) was absolutely a diamond, down to to earth and a friendly sort. There is a bar well stocked with drinks, and enough seating for family, friends, groups, i would say it could hold around 20-30 people. The chap that was serving the drinks and food that night (S) was a nice chap (needs to smile a bit more) was very professional and efficient. I had a ribeye steak with chips and i have to say it was presented as i would expect, with no complaints. Would i recommend this hotel? Yes i would if it was a bit cheaper.

"A first stay"

5
21/03/2017

I stayed in the hotel last night and it was throughly enjoyable from check in to check out it was very nice, the only blip was some eejit set the fire alarm by not closing the bathroom door but this was at no fault the staffs responsibility even though the were apologetic, the setting is stunning with great parking. We were even entertained by a duck outside the window at breakfast which again was well prepared and the waiting staff were very polite, I would certainly return and would recommend you to stay there

"Lunch"

4
13/03/2017

A group of us had Sunday lunch there recently and frankly it was a bit sad. The staff couldn't tell the difference between the Cod Provencale and Roast Chicken with stuffing. The food was luke warm in several cases on our table. We had beef and it was tender and tasty with excellent gravy. I'm quite sure we made the best choice. However, it was inexpensive but I would prefer to pay a little more and have something a little better. The room was cold and really lacking atmosphere. Nevertheless, this is a lovely hotel with spectacular views and well worth a visit. The staff are friendly.

"Another lovely stay at Lord Haldon Country House Hotel"

4
11/03/2017

This was my second visit to this lovely hotel and once again I wasn't disappointed. The staff are friendly and attentive and I love it that my dog is welcome here. Breakfast very good and we enjoyed a delicious evening meal too. The setting is so peaceful and idyllic. Highly recommended (ps you need to love country roads to get here!)

"Lovely stay and lovely staff!"

5
28/11/2016

Stayed here for one night on a business trip with my dog in tow. The room was clean and tidy, and the bed comfortable. All the staff were brilliant and made both myself and my dog very very welcome, would defiantly stay again.

"Nice night away"

3
26/11/2016

A nice little hotel, slightly dated around the seams but an enjoyable time spent there, a good meal and friendly bar, spectacular views from the hotel and from the resteraunt, would recomend and visit again

"Delightful hotel in the Devon countryside."

4
24/11/2016

Stayed there on a one night break with breakfast and dinner. The hotel is really out in the country with views over the surrounding countryside. Staff were very helpful and polite. Asked for a room with a view and were given room 25, and in the morning we were able to admire the Devon countryside with cows as well. Our room was spacious with a corner bath in the bathroom. One negative comment was the walls of the adjoining bathrooms are a bit thin and although it did not affect us, one could hear the adjacent rooms showers running into the baths. The hotel has a cosy bar serving real ale. There is a lounge area as well which leads off to the dining room. Food for dinner was good being able to choose most things off the menu for the rate we payed. Good choice of food at the breakfast table with hot food cooked to order. the hotel was very quiet at our visit but as an ideal place for weddings, I have no doubt it gets busy on the weekends. Would return if in area.

"Weekend break"

4
13/11/2016

Amazing setting especially if you want total peace & quiet. The hotel has amazing views of the countryside and over the hills. The hotel itself is missing something though, the furnishings are quite 1970's and not particularly atmospheric or in keeping with the age of the building. Lacks old pictures on the walls, some very odd pictures in the corridors which ought to be removed as they look like cheap ones from The Range! Our bedroom was super, double aspect with wonderful views, very nicely decorated and a lovely shower room ensuite. Room 31 if anyone wants recommendation of a lovely room. It was at the top of the hotel so a few stairs to climb but worth it. We ate dinner in the restaurant in the evening. Good choice of food and wines. Again, lacked atmosphere and neither old world or new. The staff were all very nice and polite and very helpful. Definitely would go again in room 31.

"Amazing Wedding"

5
01/11/2016

We were lucky enough to be invited to a wedding at this hotel. I've got to say we were really impressed. The staff were welcoming and friendly. The room were nice and clean. My husband wanted to take the bed home with us, shame it wouldn't fit in the car!! The staff were very attentive especially during the wedding and the reception room looked amazing. Food was also great. Lastly the view from our room was stunning. Highly recommend this hotel, so much so that we have already booked to go again for next Christmas.

"Fantastic place"

5
01/11/2016

Stayed here over the Halloween weekend for a family wedding. Can't fault the place at all. Lovely welcome by the reception staff. Stayed in room 34, lovely and clean, with fantastic views of the countryside. Friendly bar and breakfast service brilliant, good choice of items available and nothing too much trouble. The wedding was amazing from start to finish, the room, the service, the staff, the atmosphere and one of the best sticky toffee puddings I have had. Would highly recommend this hotel, yes it is up lots of little country lanes, but can't fault it.

"Wedding Stay"

5
01/11/2016

We stayed here on 29th and 30th October for a family wedding. The hotel is lovely in beautiful surroundings. The staff are friendly and helpful and the breakfasts are delicious. The rooms (we had two, one for three people and one for two) were spacious, beautifully decorated and very comfy beds. The bathrooms were modern and spotless. I wouldn't hesitate to stay here again, in fact family members are already planning a Christmas here and hopefully the happy couples first wedding anniversary! Highly recommended

"Lovely, when you find it."

5
01/11/2016

Don't trust an old sat-nav when you are looking for this hotel or you could find yourself going down some very narrow cart tracks. Once you arrive the place is lovely, with friendly staff who are keen to tell you about the history of the building. The room that we had was clean and comfortable. The food was excellent with large portions, and there is a pleasant bar with good beers.

"Peace & quiet"

4
31/10/2016

Lovely hotel, very peaceful, staff very friendly & helpful. Stayed with family & friends, rooms very spacious & clean, lovely breakfast. Word of warning to other the lanes leading up to this hotel are long and narrow, I'm used to this but others may find it a bit intimidating.

"Lord Haldon "

5
29/10/2016

Stayed here for one night. The room had been recently decorated and was comfortable. The bathroom was clean but a bit dated. The wifi was available throughout the hotel and the speed was adequate. The food was very good and the service in the restaurant was quick and the staff very polite. Check in and check out was very smooth. The location is very quiet and the views from the hotel are glorious. The reception and restaurant area are a bit dated in their decor but seemed very clean. Excellent value for money.

"Lovely hotel"

5
21/10/2016

Lovely hotel in great surroundings. Room, service and food good. Great place to stay if you like out of the way places but don't expect great night life! Suited me just fine, would defiantly stay here again if I was in the area. Sat-nav very useful in finding location as miles from anywhere.

"FANTASTIC PLACE TO GET MARRIED!!"

5
20/10/2016

We got married here on 24/09/16 and we can't speak highly enough of the place. Ruth and the team are brilliant, nothing is too much trouble and they have patience to spare! The grounds are lovely for photos and they did us proud in terms of the food which was great and the rooms were excellent. Many of our guests stayed the night of the reception and we've had nothing but praise from any of them. Can't recommend highly enough!

"Shocking !!"

2
18/10/2016

Booked this lovely hotel well what I thought was nice when we arrived the gardens are beautiful and then u walk in reception and it hits u , down and dingy place , went to our room which had nice view but the room itself was not very nice mould in the bath room with very bad tiling very dated decor would never stay again

"Hidden away"

4
17/10/2016

I have stayed here before on business, so was aware that it is accessed by very narrow roads and it is tucked away in the middle of no where. This time I was staying with my wife and our 2 dogs. very quiet and peaceful, fair sized room, everything worked. Breakfast was cooked to order and offered a reasonable choice. We also ate in the bar area in the evening (where the dogs were allowed to be) and there was a good choice of different dishes to select from.

"Devon break"

5
16/10/2016

Hotel was very comfortable the service was excellent. This is an ideal wedding venue as the hotel lends itself to some lovely photos and the views across the countryside are stunning. The breakfast was very good, the scallops in the starter were fantastic and would have been better with a salad rather than pork belly but over all the evening meals were good but nothing special.

"a curates egg"

4
16/10/2016

reception staff do not enjoy their jobs and would benefit from a training course on smiling and a welcome waiters are good Chefs are a real asset This travel site insisting on min 200 words is just farcical

"Nice Hotel and Location (nearly 5 stars) - be aware No Lift"

4
29/09/2016

Stayed one night for a wedding. Lovely location and friendly very helpful staff, especially for my mum who doesn't do stairs very well - she was escorted through the staff areas to avoid steps wherever possible.Comfy beds and clean rooms, although mine needed some TLC. Shower needed replacing, slippery tray and shower valve was loose - also no towel rail. Breakfast was excellent: choice of full or veggie English, kippers, haddock, continental, cereals, gluten free and very tasty was the full English. If it wasn't for the shower room definitely would've been 5 stars.

"Great hotel"

5
26/09/2016

My wife and I stayed for two nights in Sept 2016. Nice easy check in with very pleasant and welcoming staff.We stayed in room 31 good size and very quite being on the second floor great views over the hotel grounds and surrounding country side, the room had a double aspect and a good ensuit. Only down side was the three flights of stairs to the room and no lift. A good menu at reasonable prices and always served very hot? The Hotel is in the middle of nowhere and it means a few miles of very narrow lanes to get there.We had a good few days and will return.

"Quiet comfortable hotel"

5
26/09/2016

This is the second time we have stayed here. The hotel is in a beautiful setting although there are narrow and difficult lanes to get there, it well worth it. The hotel is clean, comfortable and very well maintained. The staff are very helpful, friendly and polite at all times. There is no lift although level access is possible. The food menu is arranged such that ANY combination of food may be ordered from all of the menu. The food is excellent and very well presented. Thoroughly recommend this hotel.

"A good branded Best Western hotel"

4
23/09/2016

Date of this stay 22nd September 2016 (which is my first stay here) Room 26 My ongoing experience of the hotel is as follows: 1) Arrival was straightforward using the Sat Nav instructions from the hotel, the last few miles were down very narrow country lanes for which the Sat Nav truly came into its very own. 2) There is a large free car park that surrounds the hotel at the front 3) On arrival at the hotel the check in staff were pleasant and friendly 4) I received access to the free WIFI throughout my stay 5) All area's including the bedrooms were always well kept, tidy and clean. 6) My room No 26 was clean and well maintained, in particular the bathroom was sparkling clean, please give my compliment to the housekeeping team. 7) The hotel is of the typical twee and older style country house hotel that you expect from the mainstream brand. 8) I arrived after 9PM so was unable to sample the evening meal on this occasion. 9) Breakfast was a traditional English breakfast cooked to your order, I ordered the smoked haddock and poached egg which was the best I have had this year. Many thanks to the chef. 10) Check out, was straight forward and hassle free In summary the hotel scores 8.5/10 for a good Best Western branded hotel .

"Enjoyable!"

4
14/09/2016

We booked last minute and had no idea what we would get. On arrival Tommy made us very welcome and was more than happy to change our allocated room to a more suitable one. The atmosphere was lovely - calm and comfortable. Our room was spacious, with well placed furniture, beautiful furnishings and had spectacular country views from two aspects. The beds were very comfortable! Our dinner was freshly cooked, was fantastically tasty and was served by the chef himself as our waiter was busy elsewhere! Our waiter was professional and friendly with a great sense of humour and attended us very well. The breakfast staff were equally lovely and friendly without losing their professional touch to their work. A marvellous place to stay! Our only issue was lack of disabled facilities. There is nothing that can be done because of the type of building but the staff help as much as they can. If you are unable to manage stairs sadly this would not be the place for you. My mum and I felt the struggle we had was worth it!

"Good stay"

4
13/09/2016

A fine stay enhanced by a charming staff. Good quality food served hot and in ample helpings. Quite setting with some problems in locating down single track roads but well worth the effort. A return visit is very likely.

"Secluded country hotel not suitable for the disabled."

4
09/09/2016

A secluded country hotel, reached down very narrow lanes, with nice gardens and good bedrooms. We did not find the restaurant menu to our taste as there was a lack of local dishes or fish and seafood that wasn't Asian influenced (Teriyaki marinated swordfish ???) or any 'plain' vegetarian selection. However breakfast was good. The first night there was a wedding on that seemed to take over the hotel and was quite noisy until midnight. It was difficult to park and there is no disabled parking and the car park is a few hundred yards away from reception. There is no lift in the hotel and steps everywhere. Not at all suitable for wheelchair users. The staff were pleasant and once the wedding party had gone it was a peaceful stay.

"An enigma"

4
08/09/2016

This is a hard hotel to pin down in a few words. If you want ultra modern, no. If you want bells and whistles, no If on the other hand you want very quiet, gorgeous relaxing views, and a homely atmosphere, then more than yes. The hotel is situated down country lanes, and is formed from part of a 300 year old listed stately home. We stayed in deluxe bedroom no 5, and I must say this is a beautiful room overlooking the front and the rolling hills beyond. A beautifully well appointed bathroom, big shower, large corner bath and double sink/vanity unit. Bedroom has lots of space, with a king size bed, plenty of cupboards, armchairs, a coffee table and a flat screen TV, also to my amazement at least 5 sets of double electricity sockets. The bed however for me was slightly hard and uncomfortable, however my husband thought it was fantastic. We had one evening meal and two breakfasts, I must say there were some errors within the meals, (breaded chicken breast, and scrambled eggs) however also some flashes of inspiration. The hotels decor and furniture I feel are in need of some TLC and a make over to make it slightly more modern and to elevate it from feeling like, in my opinion, a B&B, but I must say everything was clean and well presented, and as mentioned being a listed building options I assume are limited. Worth mentioning car journey time from centre of Exeter is about 10/15 mins.

"Our visit to Devon"

5
05/09/2016

The Lord Haldon Country Hotel Exeter is exceptional. My wife and I stayed for one night in September 2016 and I wished we had booked for longer! The staff were welcoming, helpful and at all times professional, they made a visit to nice hotel into a great experience! I almost forgot, the food is great!

"Fabulous family wedding"

4
29/08/2016

Family wedding and all of the rooms in the hotel were booked by family and friends.This made for a very comfortable and family friendly venue. The service was relaxed but emotional, lunch was superb and the evening buffet was plentiful. All of the staff were efficient and friendly, the rooms clean and spacious and breakfast was delicious. A thoroughly enjoyable all round service. Thank you

"Amazing Place, Excellent Service"

5
24/08/2016

Enjoyed the amenities, location and efficient staff. Staff were most helpful on arrival and indeed throughout the visit. Food and breakfast was excellent. Room was clean and comfortable, lots of space, decent size bathroom as well. The views were amazing and it was peaceful in the garden. Went walking through a couple of the lanes in the afternoon which was delightful.

"Paper thin walls"

3
23/08/2016

Second time that I have stayed and it feels like a missed opportunity. The location is peaceful and tranquil but due to the stud walls between bedrooms and squeaky floorboards, its difficult to sleep as you hear EVERYTHING. Upgraded rooms are not worth the extra money. Dinner and breakfast are OK (poached eggs taste too strongly of vinegar) and staff are efficient if not overly joyous. Compares with the cookie cutter "motels" but it could be so much more.

"Holiday break "

5
22/08/2016

What a lovely hotel. The staff made you so welcome. The views around the hotel were lovely. The gardens made a nice walk before dinner. The food was lovely. The family room was clean fresh and ideal for are family. Great night sleep. Then breakfast was good. Highly recommend this hotel

"Lovely location"

3
19/08/2016

This is a real 'country house' hotel, hidden away down small country lanes with lovely views from the hills towards Exeter. With the aid of our Sat Nav and local signs we found the hotel without difficulty, but as locals told us that some Sat Nav systems struggle in this area, we would recommend consulting a detailed road map before travelling. On arrival the hotel reception staff were friendly and helpful, and we were pleased with our large ensuite bedroom which had a comfortable bed and a spacious bathroom. Although we chose the hotel for its quiet location, we had not realised that it is a very popular wedding venue, so if you stay on a Friday (as we did) and/or a Saturday night, be prepared to encounter a wedding party with all that this might entail (our sleep quality certainly suffered). At breakfast the cooked options were reasonable and promptly served, but otherwise there was little on offer. Overall we enjoyed our stay primarily because of the hotel's lovely location.

"Remote but lovely"

4
17/08/2016

Whilst driving to the hotel I did think my sat nav had gone mad it is remote but has fantastic views and would think it would be brilliant for walkers. The food was outstanding and the restaurant was perfect for a romantic meal. The breakfast was very good although even toast had to be ordered. Downside I was here on business and the Internet connection was awful I had three different ways of getting online and not one worked.

"Superb location, outdated rooms"

3
14/08/2016

The location is one of the strengths of this hotel. The staff were friendly and the rooms were clean. One-two nights stay is ideal, but I would not recommend any more than that, especially during the summer months. The deco in the rooms is outdated, and the biggest issue we experienced were stuffy and overly-warm rooms. I suppose it is a listed building, and as such I appreciate there may be limitations to installing an air conditioning unit. However, we stayed there three nights in August with temperatures between 20-25c outside, and it was unbearably hot inside the rooms. It was impossible to open the window to more than a few inches, and we overheard other guests voicing the same concerns. Having said that, the grounds are well maintained, the hotel has comfortable parking facilities and it is located in a lovely spot amidst great countryside.

"Several visits later and I never want to leave!"

5
14/08/2016

We've been visiting The Lord Haldon for many years now, having planned our own wedding here as well as sharing many special days with other family & friends here since. Yes, the road is narrow to the venue and it isn't easy to find if you've not been in the area before but unsurprisingly, the directions on the website are spot on, so read up before you go! Don't follow your SatNav! Our own wedding in July '14 couldn't have been more perfect! Ruth and her staff were superb and made us feel so welcome for the entire three days we were there. The food was stunning, the rooms were comfortable (although some were warm apparently, but we were spoilt with a mini summer heatwave!) The views and the grounds are breathtaking! We all felt so at home! We have visited a couple of times since to other wedding celebrations and this weekend we were lucky enough to get to stay again. The food, the service (both at the wedding and at breakfast) and the venue were exactly as I remembered from our own wedding. Nothing was too much trouble and I didn't want to leave this morning! If you want a venue for your wedding that is peaceful, personal & professional, look no further! Ruth, we can't wait to get another chance to come and see you all again!

"Comfortable stay"

3
14/08/2016

Good accommodation and friendly staff. Very pleasant location. The room I stayed in is one of the older style rooms, but everything worked fine. Curious double shower curtain arrangement either side of bath, but decent shower nevertheless. TV was small by current standards but I see from website that other rooms are more up to date.

"An utter delight"

5
12/08/2016

i was lucky enough to get a room in this delightful hotel, i now understand why it is so popular. From arrival to departure I was made to feel like the most important person in the hotel. the level of professionalism of all the staff was extremely high. well worth visiting. one bit of extra advice, follow the hotels directions and not your Sat Nav as some of the roads in the area are very very narrow and i had the hedges hitting both wing mirrors at once

"Motor Club Evening Drive and Meal"

4
11/08/2016

Our car club arranged an early evening drive and dine. The dine was at the Lord Haldon. We arrived and the building is hugely impressive and well kept. We had a drink in the sports bar before going into a private room. Waiter / waitress service, three courses and very well Presented and the meal was lovely too. Not huge portions. I had the chicken dish that was lovey. Thank you.

"Great 'non plastic' hotel. Ideal for Exeter business"

5
08/08/2016

Staying in hotels on business is not what it's cracked up to be but staying somewhere like this make you feel more at home. Friendly staff , real ale and good food. I will be staying again. Wonderful views and very quite. Wifi works fine for those must do emails.

"Lovely for a night"

4
07/08/2016

We were here for a recent wedding and it's a very nice place to get married. The restaurant's a bit pricy but the food on offer is a cut above what you;d normally expect in such a hotel - clearly there's a chef with ambition here. The room was fine, the public areas okay and the gardens are immaculate. What makes this place is the view over the surrounding countryside. I'd happily stay here again.

"Scenic hotel"

4
03/08/2016

Beautifully situated hotel with lovely views. We stayed in a "dog friendly" room which was fine - a bit shabby in parts which we expected. Only problem was it was very hot as we suspected there was not a lot of insulation in the room. The staff were incredibly helpful and friendly. The food was okay, nothing special but well presented.

"1 night stay"

4
02/08/2016

Good hotel with lovely views and lovely area . Bit dated in the dining area but still good value . Nice walks in the area Quite hard (and narrow lanes ! )to find so make sure you have good directions !

"A quiet countryside location - beautiful gardens and dog friendly"

5
26/07/2016

We found all the staff friendly and very helpful. Service with a smile! As we had our little dog with us arrangements were made for us to have dinner in the bar area and also, a table was set aside for us for breakfast. Food was excellent and real ale was available at the bar. We used the Haldon for a night to break our journey from Windsor to Newquay. Certainly stop there again!

"Demons Hidden Gem"

5
24/07/2016

As we drove through the lovely village of Ide heading out into the countryside towards dunchideock until you come to a beautiful thatched cottage on the right where you turn left down the lane towards the hotel and into its grounds where you are greeted with the most amazing view and a lovely old mansion house which is now a best western hotel. We were here for our nephews wedding reception what a fantastic location. The reception staff were very welcoming and we soon checked in to a lovely spacious room with a view over the well laid out gardens. The room was very well decorated and nice bedding. The bars are very nice with a good selection. The wedding reception was very well organised with plenty of staff and the food was first class as was the buffet that was put on in the evening. There is a very nice courtyard in the middle of the hotel where you can sit out side and relax. Breakfast in the morning was really nice with an excellent selection. Now myself and my wife only live about 5 miles away and we knew the hotel was in dunchideock but we have never been here after this visit that will now change we are already planning a return. This is definitely one of the best hotels in Devon in a great location with very friendly staff .

"A Great Country Retreat"

5
22/07/2016

The Best Western Lord Haldon Hotel is perfect if you want a quiet country retreat. Despite its size, peace and tranquility is in abundance. Whether it's the generous sized rooms or, the beautiful grounds and setting;,space is not an issue. We didn't eat dinner at the hotel, but the food looks very good. The bed was very comfortable allowing us a great nights, peaceful sleep. Breakfast was generous and tasty. Couldn't ask for more really. We'll definitely come back.

"First class hotal"

5
16/07/2016

We stayed for 2 nights for my niece's wedding it was our first time at this hotel and all I can say is it was one of the best hotels We have ever stayed at, the staff are so friendly and make you feel so welcome, the food was first class it was hot and serviced on hot plates which kept the food hotter for longer, the service was also first class, our room was very clean, we had nice big mugs in the room with our tea and coffee making facility the shower was was power shower and believe me it was, and very hot water I did not want to get out, the lady called Ruth who was on hand to help my niece,s wedding run smooth is a credit to the hotel her helpfulness was second to none and I would like to thank her and the rest of the staff for making our stay one the most enjoyable we have ever had.

"Splendid "

5
16/07/2016

Stayed the night due to working in the area , booked a double room on Hotels.com for only £70 which turned out to be a gift ! As you make you way up their driveway without doubt you will feel the need to stop , take a photo and admire the view ! Once in reception staff were very pleasant and quick to get check in done, looking around it was obvious that perhaps before the days of Best Western's ownership that this used to be an extremely grand special place. The bedroom was lovely, comfy bed, blinds with blackout curtains and it's so quiet given the location, the shower was an unusual flower head in the centre of the bath but it worked well with decent pressure. I choose to eat in the bar and watch the footy and as such met Stephen the barman / Waiter and he is just fab, really dry sense of humour , he reminds you of David Warner ( played the man at arms in Titanic) he goes about his job in a highly organised and very polite manner, it was obvious that he has been there for many years and no doubt could tell you facts of the premises former glory. Unfortunately I did not have time for the cooked to order English breakfast, Lovely place, will defiantly stay again , perhaps as a stop on route to Devon / Cornwall

"Peace and quiet"

4
14/07/2016

That location is perfect for restless and bit the stress. Perfect quite and you can heard birds voice. Bed and breakfast is acceptable. Don't use gravel road to hotel because is privet try use normal road but you have to find village first in Google maps.

"Lovely & very peaceful "

5
10/07/2016

Only stayed here for one night as a stop off from Cornwall & felt very welcome from the moment we arrived. It is in the middle of the countryside & sits in incredibly quiet & peaceful surroundings. It also sits in pretty gardens & yes, it is an old building with creaky floors but we really liked it. Our room (executive) had a huge comfy bed & was spacious with a large bathroom & shower. Complimentary tea, coffee & biscuits were on offer too. We ate in the restaurant in the evening, staff were friendly & food options plentiful. Breakfast was also good with a selection of fruit, cereal & pastries & an English breakfast cooked to order. We much preferred this hotel to the 4* one we stayed in in Cornwall!

"This time we can relax and enjoy the atmosphere of our friends wedding"

5
08/07/2016

Well again what more can I say accept FANTASTIC. We went to a friends wedding last weekend and this time we could just sit and relax and watch our friends enjoy their day. We had a great room looking over the countryside and the well maintained garden's, it was clean and tidy The food was absolutely brilliant and the staff again couldn't do enough for you the evening do was excellent well organised with so much food. Breakfast was fantastic and freshly cooked. As always I would recommend this hotel to anyone. well worth the money.

"Quiet country location"

5
03/07/2016

Beautiful quiet country location. We had room 31 which had lovely views of countryside and gardens. We found the hotel very clean even though it is a little dated in places. Food was excellent and staff very helpful and courteous. If you want to get away from all the hustle and bustle of life this is the place for you

"Chilled"

5
03/07/2016

My partner and I were given a couple of days at the lord Halton as a present. As soon as we arrived we felt relaxed, the setting of the hotel is great no noise fantastic gardens and the room was huge. The staff are great and nothing seems to be to much trouble. A great base to explore Dartmoor.

"Visited a few times always good!"

5
23/06/2016

Stayed here a few times now. Not the easiest to find as it is down narrow lanes but worthwhile when you get there. A large hotel sitting in quite big grounds with a great view of the south Devon hills. The staff here are always great The room was a reasonable distance down a corridor & was quite large. The gardens are large & I had a wander around before dinner. Dinner was great, they have a good menu & nice food. I slept well in a very comfy bed. The bathroom was big with large corner bath & shower. Breakfast was excellent, cooed to order & was very tasty. My only gripe was the juice glasses were covered in greasy fingerprints, which I pointed out to one of the staff & she dealt with it. But to be honest someone should have looked when they put them out. Check out was painless & I was offered some useful advice on a quicker rout out than using the sat nav which was good.

"To the Manor Born"

5
20/06/2016

Google maps had us arrive through a very narrow lane but what a lovely surprise once we arrived. It is about 20 minutes out of town but to be able to get away from the rat race was lovely. we had a room over looking the countryside from two windows and the room was huge. The staff from reception through to bar staff were extremely friendly and helpful with any queries we had. Highly recommend this hotel

"Would definitely recommend it"

5
19/06/2016

What a lovely hotel the staff are very pleasant the rooms are very nice we had a family room and loads of room bathroom is lovely very modern Breakfast is lovely in fact all the food is top notch would have no hesitation on returning to the hotel Ruth is the manager very attentive and makes your stay very enjoyable nothing to much trouble tops marks

"Pleasant But Dated"

3
19/06/2016

This hotel has so much going for it... Set in beautiful surroundings, it boasts lovely views and a peaceful location. The staff are friendly and very accommodating and the rooms are cleaned to a high standard. In fact the staff were a big part in the positive for this venue. The improvements which good make this hotel amazing? The decor is not only dated, it is the worn, cheap kind of dated (rather than antique) and this hotel building deserves so much better. In the bedrooms you can't help but feel slightly put off by the mismatched old furniture. The bathroom contained some creative plumbing solutions that saw a bath require parallel shower curtains to contain the water?! I would also recommend a new dishwasher for the kitchen too as sadly some of the new breakfast dishes weren't clean from the previous meal. There is nothing here that a little investment and TCL from Best Western couldn't fix, to make this hotel into a top top venue.

"Beautiful location & lovely hotel"

4
18/06/2016

Have stayed here 5 times now on different occasions, the rooms are lovely and large & well decorated whilst being clean a tidy. The staff have always been increadably polite and helpful at all times, whilst the hotel itself it located in the most beautiful surroundings for a peaceful stay. I would defiantly stay here again when getting away from London

"Not my cup of tea"

3
15/06/2016

This place is set in beautifully maintained grounds with peaceful surroundings. There is nothing that I could say is particularly bad about what the hotel offers. The staff are helpful, the service is great, the food is superb.....but. It's old....the average age of guests seems to be around 60. Floorboards are noisy. It smells a bit musty. My room was clean but unreasonably small. The shower is less powerful than a mouse sneeze. Doesnt have ironing facilities in the rooms. TV is tiny and cheap. Most decore is a bit grandma. Above all, it's just not a place for someone that is a bit younger. I've stayed in older places and loved it. This, though, pretty as the land is, has nothing that wows. It's all a bit vanilla.

"Overnight wedding stay"

4
14/06/2016

Lovely setting. Very helpful and friendly staff. Comfortable room with good sized bathroom (shower over bath). Beautiful views. Very pleasant grounds. Breakfast was plentiful and filling. Cooked breakfasts to order ( busy - rather slow service). Would enjoy a longer stay.

"Lovely location"

3
09/06/2016

We stayed here for 1 night. The hotel was comfortable and the rooms were well equipped, although the floor boards creaked a lot. We had a standard full English breakfast. It's in a stunning location off the beacon track but easy to find and easy to access.

"We'd recommend"

4
03/06/2016

Stayed with friends on half term break. Well off the beaten track but worth the effort. Ideal for touring but you'll probably need a car, and clearly popular as wedding and conference venue due to lovely grounds, historic building and very good service. Rooms good size and many with panoramic views. Well appointed though shower in middle of bath a novelty. Very good fresh prepared breakfast and huge portion dinners ( don't go for three courses unless starved) Not the most high class, but cooked well and good selection. Wine list a bit limited though ladies enjoyed the Sauvignon. Hotel does not offer other stuff - gym, pool etc but you shouldn't miss it. Off peak and mid week prices very good value and would recommend to others.

"Stunning location. Extremely Quite."

4
03/06/2016

We stayed here for a short break to Devon. The location is stunning and quiet. Do not expect too much from this hotel. It is simply rooms and food but we enjoyed it. The only downside is that the floorboards squeak and the walls are thin. We could hear the chap coughing in the room above us, talking in the next room and when someones alarm went off at 5am my wife and I both shot up in bed. Breakfast is good, fruit, yogurt, cooked breakfast etc. Whilst there is no pool or gym there is an excellent route for a run, just ask reception for the directions. The rooms are spotlessly clean, bed comfortable but the pillows were hard for me. I am sure the hotel would have change it had I asked but I was not that too fussed.

"A hideaway gem"

5
31/05/2016

Booked last minute as unexpectedly and was not disappointed. After a lovely drive down little country lanes you arrive at the hotel, it feels like your miles away from anywhere, such a tranquil setting with great views. Lovely room, everything you need and very tastefully decorated (recent I assume as still smell of paint). Breakfast very good, choice of cereal, fruits, pastries and a hot breakfast cooked to order. All the staff friendly and professional. I highly recommend this hotel and will book again next time we are visiting the area.

"Lord Haldon. Ide near Exeter"

4
27/05/2016

Lovely hotel and grounds. Ideal for weddings, Great location if you want peace and quiet. Service in th bar and restaurant was very good. The restaurant menu is varied and interesting woth daily specials. Overall another good hotel to add to my favourites

"Fantastic gem with outstanding service from the staff"

5
23/05/2016

Ruth and her team went way beyond my expectations. I can recommend it to anyone, I have no doubt you will have a good stay. They got me to where I needed to get to without any fuss in a relaxed and calm manner.

"Delightful, Relaxing Hotel"

5
19/05/2016

I am a single business women who stays in hotels frequently and found this hotel safe and welcoming. This hotel is set in some fabulous scenery and is nice and quite. Slightly off the beaten track, but I like this. Room was modern, clean and we'll decorated. Bed was extremely comfortable and I had a fabulous view over looking the courtyard. What I really enjoyed was the food. The restaurant staff were very friendly and attentive and the 2 courses I had to eat were by far some of the best I have eaten whilst staying away for work. Would throughly recommend this hotel to anyone for business or pleasure, quite comfortable and relaxing.

"Reunion with old friends"

5
18/05/2016

A friend made the booking from Australia on very favourable terms and we shared a very comfortable triple room. The hotel is in a beautiful location, with lovely grounds and wonderful views. The public areas are very comfortable and well decorated. We had a full English breakfast on two occasions and it was excellent. There is also plenty of parking. The staff were very pleasant and helpful.

"Beautiful location,really helpful staff, nice rooms,great price and great food...."

4
09/05/2016

I had to arrange accomodation for a confernece and chose this place based on a recommendation. From the start Tom was really helpful with the booking and made it suit our needs not theirs which is great. He listened and when we arrived reception was well aware and prepared for us so check in was smooth. I love my room. It was large and a huge bed and double size walk in shower with a great shower. Great views from windown and nicely decorated. Big TV and had iron and ironing board as well as a hair dryer. Tea and coffee well stocked ( think more local biscuits would be nice though as a nice touch). Had a lovely dinner and my steak was cooked to my requested choice. Loved the scallops and the pud....serving staff lovely and again helful and the man who has worked there many years gave us some backgorund stories that made it fun and personal. Check out simple and breakfast was very very good ( well done kitchen staff as you should be proud of your work and not forgotten). I guess the only question is why not 5 out of 5 and as I gave 4. Well its not location, history or people. Just felt the decor downstairs needed a bit of a freshen up generally although bedrooms are fine. Back in October so get your paint brushes ready... Thankyou though as the staff and food are the heart of a good hotel and they did not disapoint. Would have been 4.5 if that was an option.

"Leisure break"

4
30/04/2016

This is the third time we have stayed at this hotel. The location is very good - rural with great views but is very conveniently situated being only 5 miles from Exeter. The staff are always very friendly and helpful. There are no ground floor rooms which can be an issue for disabled people.

"A bit out of the way but good."

4
28/04/2016

The hotel is a little out of the way and if you follow a Satnav it can take you via a very narrow road route with very few, if any, passing places so I would strongly recommend heeding the route advised by the Hotel. However once there the views are great as you are quite high up in the hills and the peace and quiet is nice and relaxing. The rooms are good with what you would expect provided and the food I had was very good with quite a good choice. If I had a grouse it was with the wifi strength in my room which was poor, perhaps this could be addressed.

"Pleasant"

3
25/04/2016

A very slow running hotel during our stay but pleasant. This may have been due to a wedding reception. Room very spacious as was bathroom but the bathroom was in need of a bit of modernisation though perfectly clean Weird to have 2 x poles holding bath curtain and shower in centre of bath. I'm not big but the shower curtain stuck to me which wasn't pleasant. Food very nice but not exceptional and all staff very obliging and polite. Breakfast perfectly adequate and the choice good

"Lovely hotel in a beautiful location"

5
21/04/2016

I was met by 5 small deer in the car park which for a bloke from a big city was pretty weird! The hotel itself is beautiful, the rooms are spacious with the staff being very welcoming and helpful. The food in bar was very nice with the barman in-particular being very chatty and friendly with everyone. I will definitely be staying here again next time I am in the area.

"Enjoyable Stay"

4
18/04/2016

We spent three nights at this hotel and would return again. The staff were helpful and friendly, the service good and the food very enjoyable. The hotel is what it says a country hotel, in the heart of the Devon countryside, but with lovely views over open country and not far from main roads.

"Lovely hotel"

5
18/04/2016

This hotel is in a superb setting and still keeps its olde world charm. Staff were all very helpful and couldnt do enough for us. We had a meal in the restaurant which was excellent, as was the breakfast.

"Lovely Hotel In A Fab Location"

5
17/04/2016

Really pleased to find this lovely Hotel, fantastic views over the countryside and very peaceful especially after a long day at work ! Staff were very pleasant and helpful, room spacious and very comfortable. Menu varied, plumped for the lamb with was really tasty. Freshly cooked breakfast, always a plus and a good Continental choice too. I will return.

"Nice Location"

4
08/04/2016

Access to the hotel is via country lanes, some single track, and is remotely situated. Good reception upon arrival. Had a room overlooking the central courtyard which was fine. Average bathroom with all usual amenities. Has a smallish bar which was fine. Food to a good standard in the restaurant. Service from all staff was good in all areas. Free Wi-Fi available which was generally good (only very few connection problems). Thought the DB&B rate to be extremely reasonable (stayed Sun-Wed)

"Another amazing stay"

5
04/04/2016

Stayed for a Golden Wedding celebration. The hotel staff could not have been more helpful particularly Ruth , the manager and especially Maggie the Deputy Manager. The celebration dinner was superb with a lovely decorated table. They made a special effort to ensure the happy couple had an amazing time. The rooms were spacious and furnished with everything we needed. We had lively views over the countryside.

"Lovely hotel and location"

3
04/04/2016

We arrived on Friday afternoon and checked in to our beautiful family room. We then spent a lovely afternoon in Dawlish and returned to the hotel for a meal Unfortunately, because of a wedding taking place, there was no food being served. This wouldn't have been an issue if we had been informed of this at check in. We had two tired hungry children and had to venture out again....never a good thing. On the Saturday we were attending a wedding and the reception was held in the hotel. We woke up to find there was no hot water. These things happen, but there was absolutely no communication from the staff....no letter slipped under the door. I found out from another person within our party. We were given a discount for this problem but I was advised of the discount by another person - when we checked out there was no mention of the money taken off and no apology. I was surprised. The wedding reception was wonderful and food very nice. Breakfast was of a good standard. I really did enjoy my stay here but it was the lack of communication on the food and hot water situations that let it down.

"An OK long weekend with a few hiccups"

3
28/03/2016

We stayed here as part of a wedding party taking place on the Saturday. There were 15 of us. We arrived on the Friday as some of us traveled quite a way to the wedding unfortunately we were told that evening that there would be no dinners served due to another wedding being hosted that evening. A pain because some of us then had to travel into Exeter (5 miles) for some food. The next morning when everyone was planning on getting ready for the wedding there was no hot water. This was reported to reception who informed us that the emergency immersion heater had been activated but with everyone in the hotel trying to shower or bath this really didn't work. A discount was given on the room charge for that night, for the inconvenience. The next night the same problem happened with the dinner... Another wedding party so again, no dinner. It's a shame because i have stayed here on a few occasions before and it's always been very good.

"Lovely hotel, friendly and helpful; staff"

5
16/03/2016

I have stayed at this hotel on numerous occasions and have always found it to be first-rate ; very good, clean and comfortable rooms, splendid restaurant and most helpful and welcoming staff led by a first-class manager, Ruth. Warmly recommended.

"Possible wedding venue some flaws"

2
16/03/2016

So this is how it went. We'd met with the hotel twice and were more than happy with the venue, but we wanted something a little more laid back than a 3 course meal so we needed to check with the wedding manager. We were quite hopeful and thinking we'd put down a deposit. Then the meeting occurred and the pitch for our business was so poor that we thought the following constructive comments would be useful. Please.... 1. Listen to the customer 2. Don't keep them waiting without an apology 3. Do prep what day the wedding is before the meeting 4. If you are going to congratulate them on the wedding and comment on the ring do remember what finger and hand the ring is usually on. Hint the ring on the right hand is not the engagement ring. 5. Don't advise the customer to change the time of the wedding to the morning when they have already stated they have booked an afternoon wedding. Reasoning from hotel was that we would have more time with your guests (aka spend more at the hotel) 6. Do work with the customer to get them to spend over the min rather than blatantly saying we need you to spend a certain amount. 7. Do give clear pricing for Saturday weddings in summer season on your website. But hey this probably won't be taken on board as the hotel get 70+ weddings a year. So they are doing something right. But if you did make these small changes think how much more business you would win. Yes it is the wedding business but we are still human beings and a bit of decent selling and service should come as standard when you're looking to spend thousands. Wishing you a successful season.

"My Daughters Wedding."

4
12/03/2016

The Lord Haldon is a great venue for weddings, The views are great, and the rooms are comfortable, aThe staff went out of their way to help us, and I must single out for praise Ruth, not forgetting Tom for the smooth running of the wedding it wet without a hitch.

"Our wedding day"

5
05/03/2016

We had our wedding at the Lord haldon hotel on 30th January 2016. From the first time we went and met Ruth and Maggie a year before to look at the venue through to the morning after our wedding was fantastic. All the staff were lovely, attentive and helpful. We had meetings leading up to the months before our wedding, food tasting to choose our menu and any question I had was promptly answered either on the phone or by email. We met Lauren our wedding coordinator a week before the wedding to bring all our decorations etc up. She was fantastic. Such a lovely girl and so personable. I left it all In her hands and everything was set up as I had imagined with no stress from me! Unfortunately Ruth couldn't be there on our wedding day but her and Maggie were fantastic in the run up to it. On the day we arrived very early for hair and make up and had bacon sandwiches, tea and coffee and water brought up to us. Lauren took care about of everything, checking my husband was ok when he arrived, that everything was on schedule and that I wasn't too late! The food was fantastic, really delicious and well presented and the drinks were of a great quality too. The wait staff were attentive and quick when bringing out the meals. All our guests that stayed overnight said how lovely their rooms were, spacious and comfortable and our honeymoon suite was amazing! We felt it was a shame we were just spending 1 night there sleeping and didn't make use of the amazing large shower and jacuzzi type bath. All in all everyone of our guests was complimentary, not a thing went wrong and we had the best day we could have possibly imagined! Thankyou so much :) Kate and Alex Henson Xx

"A return that did not disapoint"

5
04/03/2016

I have now stayed at this hotel on 3 occasions this year, and it is only the beginning of March. I stay in many hotels throughout the country for work, and without doubt this is one of the best. The service is great, the hotel itself is marvelous. The rooms are very well appointed and the food is great. Beware the portions are large. One that I will return to again and again.

"Stunning Surroundings"

5
02/03/2016

Worth travelling 350 miles for. Despite the elegant nature of the building,the staff were not stuffy and were extremely helpful and efficient. Dinner and breakfast were of excellent quality at a reasonable price. Very comfortable traditional rooms with good soundproofing. All in all a very enjoyable and peaceful break.

"Enjoyable short stay"

4
02/03/2016

Purchased a winter deal for two nights Sunday and Monday. Executive room lovely, really nice touch with fresh fruit, fudge and strawberries dipped in chocolate on arrival, with a selection of soft drinks. Staff very helpful and friendly especially the bar/waiters

"Excellent stay"

5
25/02/2016

Stayed this week, the staff were extremely helpful and very friendly. The room was spotlessly clean and very nice, had huge bathroom. We had dinner and breakfast and the food was excellent. Would definitely stay again, we have holiday accommodation in Cornwall and know what today's guests like and we would happily recommend this hotel.

"Golden Anniversary Weekend"

5
23/02/2016

Wonderful weekend, as always, which included an enjoyable Murder Mystery evening. Very warm welcome from staff, excellent food, comfortable room, beautiful location, a warm friendly atmosphere. Lovely party - thank you Ruth and all your team, Hope to return again soon.

"Birthday treat"

4
19/02/2016

Stayed here for my fiancée's birthday. Nice hotel, nice comfy bed. Great service at dinner and breakfast. Only problem was the room next door had a shower at 630am and woke us up. Apart from that, it was a lovely nights stay. Would visit again.

"Lovely relaxing break"

4
18/02/2016

Another visit here - this time as a stop over on our way down to Cornwall. Nice big room, large comfy bed, warm and cosy. Good dinner and lush pudding that looked stunning! Beautiful, peaceful location. Great, friendly and professional staff. Really interesting history too, if you like that sort of thing! I do. Would definitely visit again. Thank you.

"Great place "

5
13/02/2016

Visited this hotel on 13th of February with my partner for a meal and stayed the night cannot rate this place highly enough as the food was excellent and the staff so happy and willing to help and breakfast the next morning was excellent to.

"Lovely hotel"

5
13/02/2016

My husband said Best Western are very good so I booked this hotel, staying with my teenage daughter. We both loved the hotel and the service was excellent. The evening meal was fantastic. Will definitely go to a Best Western hotel again.

"Lovely traditional hotel"

5
04/02/2016

Excellent place to stay, beautiful surroundings, nice rooms. Very attentive, professional staff who genuinely care about their guests. Food was delicious. If I was working in the area again I would choose to stay here, particularly if I could get the same, very cheap deal.

"Another great visit"

5
30/01/2016

I have stayed at this hotel on quite a number of occasions and have never been let down. A real country idyll set in the Devon countryside you are always assured of a friendly welcome. The rooms are well appointed, large, spacious and good modern bathrooms. The food is great, with the same menu available in either the bar or the restaurant, so you can choose where to eat. I will return again soon.

"Lord haldon"

5
28/01/2016

Great hotel interesting location, James in the restaurant was great made us feel very welcome, rooms were good and good value especially on the winter offers, mattress was a bit hard but ok, facilities were spotless bath room was fantastic, had a king deluxe room, recommend this hotel.

"My review"

4
26/01/2016

If you want remote location away from noise this is the ideal place to stay food excellent staff friendly and helpful rooms clean and tidy choice of 2 bars on the negative side there is nothing to do here unless you like walking or hiking or riding s bike more could be done with the space they have

"SECOND STAY AT THE BEST HOTEL SO FAR IN EXETER"

5
21/01/2016

Again what can I say both my husband and myself stayed last Friday night since our wedding last Sept. we were in another great room with lovely views looking out from the side and the front of the hotel. Our evening meal was fantastic and the service was the same. We were greated by Ruth and Lauren when we arrived and were again treated like we were the only ones there. The hotel was not that busy and there was a small wedding going on but that did not stop the staff etc. from being friendly professional. In the morning we had a full english breakfast which again was not disappointing with toast and help yourself to cereals all again with excellent service. Can't wait to go back again hopefully soon. We are staying there again in July as we are going to a friends wedding reception so if we don't get there before it is something to look forward too

"A haven!"

4
21/01/2016

Very nice old Manor House way out in the countryside. A lovely peaceful hotel in acres of land. Superb food rooms very nice but windows need replacing a bit draughty! About 5 miles from Exeter but traffic very heavy took ages to get into the Town. However we would definitely visit again probably in the Summer. The staff were lovely.

"Very nice place"

5
06/01/2016

Nice, quiet hotel in fantastical the of England. I visited it twice first time in October and in December. Friendly staff and good quality food. Excellent place for ramblers, cyclists and runners. Only 2 miles to Haldon Forest Park with unforgettable trials. Breathtaking views.

"What a great place to spend Christmas"

5
29/12/2015

We stayed at The Lord Haldon Country Hose Hotel for a two night break over Christmas and we were more than happy with our choice. When we arrived on Christmas Eve afternoon we were greeted by the receptionist who had everything ready for us. Our room was pleasant, with a large en-suite, and with ample storage facilities, tv and tea/coffee making facilities. We were welcomed to the hotel with tea and mince pies. A very nice touch. Our evening meal was sumptuous with very high quality service. However this was surpassed by the quality and quantity of our Cristmas day lunch. Our wine was on the high end of the price range, but did not disappoint. Another nice touch was a small box of chocolates and a Chrstmas card being placed in our room by the cleaners on Christmas morning. There is ample parking at the hotel and extensive grounds in which to walk off the excess of food. A great place to spend Christmas.

"Christmas, just us and the dog!"

5
28/12/2015

Country house hotel, very rural with a network of narrow lanes to negotiate to get there. Very comfortable large old house which allows you to take your dog??. Lovely Christmas lunch but all meals were excellent, plenty of choice with lots of fresh vegetables, really friendly and attentive staff, nothing too much trouble - what more can I say? Our room, number 12, had no view from the window but that didn't seem to matter, everything else was great. Thank you.

"Amazing Christmas break"

5
26/12/2015

Just stayed at the Lord Haldon hotel in Dunchideock for 5 nights , it was wonderful. Fabulous food, ambience and the staff couldn't do enough for you. The team is lead by Ruth and she ensures that every guest has the best experience, nothing is too much trouble , she adds the personal touch to the whole experience. Christmas Day and evening was the best I've had , five star service and again a lovely happy experience. Thankyou Ruth and the Lord Haldon team and we will be back again soon xxx

"Super Staff"

5
23/12/2015

The staff really made our pre Christmas get together memorable. Our Candle lit family dinner was lovely. Fresh not frozen veggies and loads of them, served by James and Katie with nothing too much trouble. A lovely evening.Our dear little grandson who has special needs told Ruth, one of the managers how he wanted to see some bats and she was very kind and told him where the bats lived.He said he was saving them some of his bread roll. When we came for breakfast, there were bags of sweeties for the three children on the table and a card from the bats wishing him a merry Christmas from the Haldon bats with cut out pictures of bats on it. What a kind thing to bother to do. This is the third time we have stayed and each time we have been impressed with the extras the staff do. It's also a lovely place in a beautiful area.

"Great"

5
15/12/2015

I stay at this hotel for 2-3 nights every 5-6 weeks, the staff are very accommodating, nothing is too much trouble. I mentioned on my last visit that they did a beautiful mushroom soup and the next night they got the chef to make it. It's old, it's creaky, it's wonderful. A few things need updating but that just adds to the character for me. As I've said nothing is too much trouble for them, they are all great, they know who I am what room I like, even down to what drink I like. The views are amazing, it's in the middle of nowhere and try not to follow your sat nav as it will take you up some very narrow lanes. Highly recommended this hotel. Anne

"Great country location but handy for Exeter"

4
15/12/2015

A nice building in a lovely location but still handy for Exeter. Large car park. My room was quite small but I was glad they put me where I was because it was okay despite there being noisy corporate function on (I was not warned about this at the time of booking). I was woken by fireworks but other than that it was not too bad. I only used the room facilities - comfortable bed, bathroom clean, as expected really. Access: look at a map and plan to access the hotel (by car) from the Dunchideok side not the Clapham side as the track from there is long with lots of potholes.

"Just returned from a delightful time here!"

5
13/12/2015

This hotel has the best staff I have eve come across! Lauren was amazing- so helpful and quietly going about the organising of a wedding I was at that everything ran on oiled wheels! Nothing was too much trouble. Things happened without you having to even ask as the staff noticed anything that was required and stepped in to do whatever was necessary. I can't praise them highly enough. The rooms were comfortable and warm and the location of the hotel is amid glorious countryside- some very tiny lanes to drive down on your way there! You felt as if if you were in a haven of peaceful fields and woods. The food was superb, served hot and very plentiful, with many carefully cooked vegetables. Staff asked if everything was ok and happily brought more gravy etc. the dessert was a feast on the eyes as well as the stomach- what a delight! Anyone would have a lovely break from a busy world here.

"Great Country Hotel"

5
06/12/2015

Situated in the country with great views, this is a fine hotel in all respects, good food,staff and lovely setting, the building is charming with history. The bar is the weak area with no character, but overall a good hotel that wont disappoint.

"Outstanding service"

5
06/12/2015

I recently visited the Lord Haldon for the first time for a Christmas party and was not disappointed. Local to Exeter, the hotel is beautifully appointed overlooking gorgeous hillside views. Our room was great, again with lovely views, decorated well and very clean with a lovely powerful shower! The event itself was facilitated brilliantly by Lauren and her team, nothing was too much trouble. Waiting on staff were polite and helpful, food was great, bar and reception staff friendly. There was a great choice of food at breakfast too. Would highly recommend.

"Peaceful Country House Break"

5
04/12/2015

Beautiful building with interesting history set in stunning rolling countryside. Reception and restaurant staff were extremely friendly and efficient,as were the cleaners. Long trip but well worth it.

"Beautiful hotel, beautiful setting "

5
03/12/2015

Lovely drive through the Devonshire countryside brings you to this gem in the country. Very grand looking hotel with pretty arched courtyard overlooking the countryside opposite. Checking was very efficient and friendly. We ate and used the lounge bar both of which were excellent. Rooms were very comfortable with tv, tea/coffee making facilities. We'll equipped spacious bathroom. Extremely good service from all the staff who made you feel at home.

"Lovely weekend break"

5
29/11/2015

Just returned home after a 2 night stay at the Lord Haldon. The staff were really helpful and friendly, and this was genuinely a really dog friendly hotel. Our 2 spaniels had a lovely time and felt truly welcome. We ate at the hotel on our first night and were joined by other family members and we all really enjoyed our meals. I had the lamb and mint pie which was delicious! The grounds were exceptional and the whole place was really festive with lovely Christmas decorations and lights. We will definitely visit again.

"Short weekend stay"

5
23/11/2015

Had a lovely stay over the weekend. Very quiet and relaxing. It is a little dated but it is an old building and would be spoilt if it was modernised. Our room was nice and warm, comfortable bed, tv and tea and coffee facilities. We ate in the restaurant both evenings, menu caters for everyone, very well presented. The sweet selection was slightly limited, could do a bit more selection although the 'orange elephant' ice cream and sorbet was very good. Breakfast was good, would of liked some different pastries. The lady and man that served in the evening mostly were excellent, nothing was too much trouble and so friendly. A real asset to the hotel. Definitely would like to visit again in the new year.

"Well-run, character hotel in rural location"

4
23/11/2015

Stayed for 2 nights in a family room at the Lord Haldon during November. The hotel itself is situated in a rural location, quiet and well off the beaten track, yet only 6 miles from the city of Exeter. You wouldn't say that the hotel was modern, it's quite an old building, but it does have character and seems to be well decorated and maintained. The room was very clean, the beds comfortable, bathroom quite spacious but a little on the cold side (the only heating in the bathroom was from the heated towel rail). We found the staff to be very friendly and helpful, especially the bar/restaurant staff, and this made our stay really. We ate in the bar on both nights of our stay and the food was well prepared, nicely presented and tasty. Overall, we were very happy with our stay and will probably return.

"Food Poisoning and Slamming Doors"

2
18/11/2015

When checking in we requested a room far from the wedding party and were assured that the wedding was at the other side of the hotel. Imagine our surprise to be placed next to the bride and groom's room which seemed to be used for a transit site, doors loudly slamming from about 10:15 PM to 3 AM..... this after my traveling companion was dreadfully and repeatedly sick after eating at the hotel restaurant. Hotel staff was totally dismissive, saying that they had served a good deal of food the night before without others having a problem.

lordhaldon, General Manager at BEST WESTERN Lord Haldon Country House Hotel, responded to this review
Dear Kubda301. Thank you for your review of our Hotel. We spoke with you on the morning of your departure where you raised the issue of noise during the night and your travelling partner becoming sick. As mentioned on arrival, a wedding was taking place during your stay and we had decided to move you into a room that was on the other side of the hotel, away from the function room, instead of the room you would have had directly above the function. Unfortunately we cannot control noise during the night from guests going to or from their rooms, we do however ask guests going up to bed late at night to go quietly and respectfully, without disturbing others. We can only apologise if this was not the case. With regards to your claim of 'food poisoning', we had served well over 100 guests that night including yourself and have since had no other complaints. We advised you to seek medical attention asap, which you did not. Instead you demanded a 'substantial reduction' on your stay. We offered you a reduction on your bill which you dismissed and then threatened to leave a bad review on tripadvisor. You have not provided any medical evidence to support your claim of 'food poisoning' . I would also like to point out that yourself and your sick travelling partner both enjoyed breakfast with us that morning, and thanked us for helping secure you a good deal on your onward accommodation.

"lovely place to stay"

4
18/11/2015

Just back from a for night stop at this hot are that had been booked for me by my work.The staff are very welcoming .They have a nice bar area and restaurant with good staff who do a really good job. The rooms are basic but very nice and the beds are really good (what you need mostly),The grounds are lovely and well kept, they also had christmas decorations up with the lights which made it look extra special .The only draw back was the lane that leads to the hotel ( not bad if you like rally driving ) they are a bit on the narrow side ,.I would not be put off this hotel by that if i was asked to work in this area again .Real nice place to stay.

"Lovely Hotel"

5
17/11/2015

Nice hotel, staff are very helpful and friendly. Be mindful the roads are a little curvy and tight in places, but it's fun getting there! Bedrooms are clean and tidy, but like most BW hotels they are not as modern as other hotels - but hey that's what makes them BW

"3 Star Hotel with a 5 Star Service"

5
17/11/2015

This is what I wrote to the GM of the hotel following our stay on Friday 13th November - I think it says it all: Dear General Manager (apologies I don't know your name), I have just returned from a weekend away and that first night stay was at your hotel and I simply had to give you feedback as I know now important it is to know when you are doing something right and when something is going wrong. Well I really cannot express how “right” your team at the Lord Haldon Hotel are doing it! As you may guess from my job title I deal with Hotels and travel daily and often in the 4 or 5 star rating and on a personal level I also travel constantly with my little shih tzu looking for nice hotels to stay in that are dog friendly so have good knowledge and experience in this industry. From the first email enquiry to the moment we left we felt like VIPs. Your Duty Manager Tom's professionalism and customer service is second to none. It felt like he had pulled out all the stops for us, going that extra mile on everything from offering drinks in our room on arrival and specially sourcing some local Scrumpy which my husband was delighted with and ensuring our dinner was booked as needed and just generally informative and helpful. As I say, before we had even stepped foot in the door we felt looked after and were really looking forward to our stay. The day before we were due to arrive we had another email just re-confirming the details and arrangements which again reassured us that everything was going to plan. The personal approach and attention to detail was amazing. When we arrived the service did not change as we were checked in, which was nice, fast and easy we were even wished a Happy Anniversary, so clearly Tom had ensured all his team were aware of our special day. The room we stayed in was lovely and clean, the drinks, complimentary brownies, chocs, fruits and soft drinks were very welcoming. In the evening we had booked dinner in the hotel and normally being with a dog often a hotel can make you feel like a second class citizen but not at your hotel! We had a fantastic table in the bar/lounge area which was within a stunning alcove beautifully lit with Christmas garlands and the table was laid like a five star restaurant with candles, flowers and even table crystals so we literally felt like royalty rather than the dark dingy corner we would normally get allocated! To top that we also had one of the loveliest waiters, James, he was so friendly both to us and to our dog (whom is my baby!) so that made me so happy to have him pay attention to him also! The service was fantastic, they warned there could be a delay as everything is freshly cooked when we checked in but the service was prefect, not too fast and not too slow and the food was amazing. So amazing that we simply didn't have room for desert but still we were presented with this lovely plate with chocolate writing on saying “Happy Anniversary” and a selection of mini deserts. As requested by myself, Tom found the perfect moment to come and say hello with his little dog who was the sweetest pup and I was able to have a little cuddle and we had a little natter about dogs and he was as welcoming in real life as he was on email and the phone. During our meal our waiter James even asked if we would like the same table for breakfast and when we came down the next morning there was the table nicely laid with a little Reserved signed on for us again feeling so special. The ladies that were doing breakfast were again so smiley and polite and the service was excellent. Hotel breakfasts are often a little dubious but this breakfast was delicious…..you can't always tell when its going to be a great breakfast and I believe that is when the toast comes out hot! A very rare thing in a hotel! There were even little marmite pots with the jam which again is a little extra most hotels don't bother with and the selection of juices was endless. As you can tell, we really cannot rate your hotel team enough. I can only assume your 3 stars are due to the actual hotel building but even that which we saw was of course only our lovely bedroom and the bar/lounge area etc which was lovely and particularly stunning with the Christmas lights. The service your team provide is a very warm and welcoming 5 stars without a doubt…..I've stayed in lots of 5 stars hotel and I have never felt as welcomed and looked after. In addition and what was so refreshing was to find a hotel that was actually “Dog friendly” unlike many hotels that advertise as “dog friendly” but should advertise as “will put up with your dog as we have to”. Needless to say, we will be coming back without a doubt, my husband seems to have decided that this is now going to be our anniversary treat though I have said to him….we will be coming back more often than once a year or that anniversary will be questionable! ? In all seriousness, I wanted to ensure I wrote to whomever had employed the team at The Lord Haldon as people with a real customer care attitude and genuine love for working in the service industry are hard to find. Often you can tell they are there to make some money and don't love their job at all, however at your hotel I did not feel that at all, they felt like a family and happy to be doing whatever they were doing for us which was lovely. When I get a moment I will be adding these types of comments to every review website I can, although I am not sure I want everyone to know this best kept secret! Kindest regards, Dee (Gerry, my husband & our dog Paddy!)

"Nice place but"

3
29/10/2015

This hotel has a welcoming reception and the views are lovely. I can imagine it was be a lovely place to chill in the summer. The reception does smell a little musty and has no lift but the porter took my bags to my room. The room was grand but I was wakened in the middle of the night by the rattling window. I had to get up and stuff paper into it to stop it. And I was already wearing earplugs. As I said I'm sure it's nice in the summer.

"A quiet break"

4
28/10/2015

Set in very photogenic grounds with pleasing views, I imagine the hotel does well from weddings. It's off the beaten track so be prepared for some reversing up nearby lanes when you meet another car or tractor coming the other way! The outside and courtyard is very attractive. Inside looks a little dated. The staff were very helpful and welcoming however. We had a family room which was large and had a proper single bed for our son. Bizarrely, the tiny TV is mounted in a corner behind curtains in a position at the sidewhere it's impossible to watch from the main bed as you might expect to do if you have a child with you. The basin (in our room) was not in the bathroom which is strange. The old white mdf units clashing with the dark wood effect mdf furniture in the rest of the room. WiFi is patchy and non-existent in our room which we found irritating. Breakfast was excellent and service was good. Possibly the best poached eggs I've had.

"stress free break"

5
27/10/2015

lovely location staff cannot do enough to ensure you enjoy your stay good food well cooked and presentented. a wedding happened on 2 nights of our stay but they went out of the way to make sure we where happy and not inconvinenced by the events

"Nice stay"

5
20/10/2015

Tom on the front desk was extremely helpful and definitely made our stay a good experience. The hotel is conveniently near Exeter but as it is out in the countryside you need to drive to go to any shops or pubs.

"Unexpected pleasure"

5
18/10/2015

I went to the Lord Haldon with fairly low expectations. Not because of the hotel itself but best westerns inconsistent standards. However, the standards of this hotel were fantastic. I arrived for a family birthday meal where I was met with a huge genuine smile by Lauren and Zoe. We had a fantastic meal cooked by chef Mel, who catered for us as well as a large wedding. Service was great hotel was clean and furnishings a good standard. The location beautiful. I cannot recommend this place highly enough.

"Total comfort"

4
13/10/2015

We found this location by chance at the last minute. What a wonderful surprise. Since we had only one night here and we were quite tired from a very long drive, we only needed a clean, comfy place to rest. It was well above our expectations. The room was very clean, the bed was very large and so comfy that sleep was truly restful. The staff was very helpful and welcoming. The location was a little challenging so don't rely on sat nav. (We called for better directions.)The grounds were beautiful and homey and the breakfast was delicious. It felt like we were guests in a wonderful, large home. I would love to return and spend a bit more time exploring.

"Second visit this year!"

5
12/10/2015

What do I love about this hotel.....the location for a start of, in the middle of nowhere, lovely if you want to get away from it all. The staff, they really cant do enough to help you and they don`t look down your nose at you. The food...really great "normal" food, reasonably priced. Drinks, also reasonably priced for a hotel. That its down to earth... you feel comfortable there. The chintzy bits, yes love those too, even though I am not a chintzy person. If this hotel were nearer to home, I would book myself in once a month. That`s how much I love it and I am lucky enough to have been to a LOT of different hotels all over the world. We will re visit again in the future.

"Pleasant location - somewhat dated in places "

4
10/10/2015

Came with friends, it's certainly off the beaten track but satnav will get you there Friendly welcome, rooms are reasonably well appointed for the money but dated in some areas - generally the waiting staff seemed a little reserved and not very engaged. The food was quite pricey for what it was Would I come again / recommend, yes but with some reservations

"Very nice hotel"

4
09/10/2015

My partner had business at Exeter so I decided to accompany him. After a long journey we arrived in the brilliant sunshine, the surrounding countryside is very lovely. Reception was very efficient but friendly. We went up to our room which was modern with exposed brick and lovely comfy bed, very impressed with the room and the bathroom was a big size. Breakfast in the morning was very efficient and friendly and was delicious, and not a speak of grease to be found. You were given piles of different toasts and a circular fried slice, lovely. We were offered more tea and coffee. Apart from our newspaper was forgotten we enjoyed this hotel very much.

"best "best western"...."

4
06/10/2015

As you go down the driveway the view is fantastic, and the hotel just looks perfect. Our standard room had decent view (I guess most do) and was small but clean. In fact the whole place was well cared for, especially the gardens ( they do lots of weddings here, and you should expect to hear the music. Only reason I didn't give it 5 stars is the breakfast muzac was 1960 s pop. Buddy Holly at breakfast is just wrong!!!

"Enjoyable Evening"

5
30/09/2015

Stayed in an executive room with stunning views. The room faciities were excellent, you hardly wanted to leave it.Fresh fruit and bottled soft drinks and the most delicious chocolate brownies were provided. Evening meal was of excellent quality and staff very polite and friendly,

"WHAT MORE CAN YOU SAY IT WAS SIMPLY THE BEST"

5
29/09/2015

We were recommended this venue for our wedding which was the best choice out of a lot of venues we had visited, we really wished we had seen it first as the venue was spot on. From begining to end we were treated like royalty as we were the only people who were there. I stayed there with some of my family the night before the rooms were excellent, clean, spacious & comfortable beds, food was really good and the grounds were absolutely lovely. As for the wedding day itself well what a day to remember, food was out of this world everyone commented on how good it was all staff members could not do enough for us. We are just so glad we chose this venue and we will recommend this place to everyone even if they just want somewhere nice and quiet to stay.

"Far away, and close to town"

5
24/09/2015

We live in town, and wanted to be away in the country. That's what this hotel provides you. The setting has an interesting historical background, a lot to find out and understand. Most of all it is relaxed, yet professional. We were charmed by a Yorkshire girl Sam. Who brought back memories of a garçon in Paris, serving us in Le Vaudeville. It is the personal touch that we like about Best Western. We call it: local charm!

"One night stay"

4
19/09/2015

Nice welcome, friendly and helpful staff. Good clean and comfortable bedroom with beautiful views. Evening meal and breakfast nicely cooked with generous portions. Waiting staff friendly and attentive. Large car park.