habitación 1
habitación 2
habitación 3
Código ventaja

Best Western Hotel Elko Inn, Elko

4.0/5  - basé sur 814 notations.
1930 Idaho Street, 89801-2629, Elko, United States - Ver el mapa

Nuestros huéspedes estarán situados junto a las principales atracciones de la zona, entre las que se incluyen la mina de oro de Newmont, la mina de oro de Barrick y las montañas Ruby con el pintoresco cañón Lamoille en este acogedor y apacible hotel galardonado con el Certificado de Excelencia 2017 de TripAdvisor® situado en Elko, Nevada. Con un fácil acceso a la carretera I-80, este hermoso hotel recién remodelado de Elko es el lugar de alojamiento idóneo para viajes de placer o de negocios. Al ser la ciudad de Elko la tercera área urbana con mayor concentración de servicios gubernamentales de Nevada, nuestro hotel se encuentra a poca distancia de numerosas empresas de la zona. Disfrute cómodo acceso a las minas de oro de Newmont y Barrick. Los desplazamientos no supondrán ningún tipo de problema para nuestros huéspedes durante su estancia en el Best Western® Elko Inn gracias a la proximidad al aeropuerto regional de Elko. Relájese y explore las numerosas atracciones de la zona. Las familias podrán disfrutar de la visita al Museo de Fauna de Elko, la presa de South Fork, Ruby's Marshes, la piscina municipal de Elko City y el hermoso Lago Lamoille en las montañas Ruby. Muchos de nuestros huéspedes también disfrutan de la visita al casino Red Lion y el JRs Bar and Grill, situado en la misma calle del hotel. Disfrute de los distintos eventos locales, entre los que se incluyen la Muestra de Minería de Elko y el evento Elko Motorcycle Jamboree en junio, el Festival Vasco y la Silver State Stampede en julio o la Semana de Poesía de Cowboys a finales de enero durante su estancia en este hotel de Elko. Las impolutas habitaciones de este hotel del noreste de Nevada ofrecen unas fantásticas vistas a las montañas, acceso a Internet inalámbrico, colchones Serta®, televisión por cable, acceso gratuito a Internet Wi-Fi, televisor con pantalla plana, cafetera para una taza, escritorio, microondas, nevera y mucho más. Comience su día de la mejor forma con un desayuno caliente gratuito. Con una resplandeciente piscina cubierta y un balneario, nuestros huéspedes podrán disfrutar de natación y relajación las 24 horas del día durante todo el año. Este lujoso pero asequible hotel de Elko, Nevada, ofrece también un gimnasio, recepción 24 horas, un centro de negocios, una parrilla para barbacoas, estacionamiento gratuito y mucho más. Si desea disfrutar de una relajante y asequible visita a Elko, Nevada, reserve su estancia en el Best Western® Elko Inn hoy mismo y ahorre.

Best Western

Hotel Elko Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
Ver más Ver menos

Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 814 huéspedes
NOTA EMITIDA
Excelente
365
Muy bueno
281
Normal
100
Malo
43
Pésimo
25
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
51
De negocios De negocios
158
En familia En familia
296
En pareja En pareja
216
En solitario En solitario
52
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Very Nice!!"

4
01/08/2018

It was a good pick on our part!! The greeting from the front desk was more than welcoming, a little friendly bantering with efficiency!! And cookies were baking! Room was clean and comfortable, comparable price. A couple restaurants to walk to, we chose the J&R Grill which was in a nearby casino. The complimentary breakfast the next morning was the usual fare.

"Our go-to smoke-free hotel in Elko"

4
30/07/2018

We stayed here again on an annual road trip through the West, arriving in the late afternoon. The lobby offers cookies and ice-cold water, which was especially welcome after a long day of summer driving across Nevada. Every room has a minifridge and microwave. The hotel is undergoing renovation, but don't let it deter you. When I awoke the next day after a good night's sleep, a crew was quietly removing the hallway wallpaper and prepping for a paint job. Breakfast was a good selection of yogurt, cereal, eggs, and make-your-own waffles -- an excellent value for the room price. If you want strong coffee, head to the Cowboy Cafe downtown, next to McAdoo's Cafe (also recommended).

"Outstanding Customer Service"

5
30/07/2018

Phenomenal travel experience. You must try it out. Great customer service and nice facility. Hot breakfast, snacks all day long, and even a guest appreciation day of the week. No other hotel can beat that.

"Great Overnight Stay"

5
22/07/2018

Heading back from Lake Tahoe to Salt Lake City we stopped here for a night. We had our daughter and 3 grandsons with us. We stayed in the family suite or Parlour Room on the second floor. It was very spacious and VERY clean. It was just the right size for 6 of us. The staff was excellent and the breakfast was well appointed. Unfortunately for the breakfast attendant the rest of the crew never made it to work. She did a pretty good job trying to keep up with a room filled with hungry guests on her own.Hopefully management will give her a nice perk!! The indoor pool was great for 3 rambunctious boys. Big thumbs up for this place. Eat dinner at Girabaldi's down the street. Best Mexican food and service in town!

"Good breakfast"

2
18/07/2018

The breakfast was fantastic and the ladies serving breakfast we're quick to make sure everything was stocked. The rooms weren't anything special. The front desk seemed to be understaffed making the one person working seem a little frazzled. I stayed with a few others for work and all of our bills got messed up. Some were double charged and some were not charged at all. One person had their room given away. It was a decent hotel just a lot of baggage to go with it.

"Older Hotel in Need of Renovations"

3
16/07/2018

We are BWestern members so look for a BW hotel when we are traveling. This hotel is in the midst of renovations and need it. It is very dated. Beds are comfortable and rooms are clean. Pool badly in need of repair ... hot tub didn't work and pool area had garbage on the floor - someone should clean it up periodically. A nice feature - they will meet the price of another BW you have recently stayed at if you can produce a Bill.

"Nice Place To Stay"

5
12/07/2018

We stayed here on our way home from CA back to MN. We checked in around 8:30 in the evening. It was fast and smooth. They staff was nice. It is a pretty basic hotel. We didn't need much though. Just a bed and a shower. My boys spent an hour or so in the pool area. Again nothing special but it was clean and for them the pool was fun.

"They are clearly trying... but..."

3
09/07/2018

It appears that they are trying to complete a minor facelift in the halls by removing wallpaper and then spakling/@repainting. The GM says that the work is mandated by Best Western. The room was clean and comfortable and no problems with any plumbing fixtures as mentioned in another post. The breakfast had a lot to offer with limited seating and earlier-than-usual hours (4am-9am on weekdays.. till 10 on weekends). The oatmeal looked a bit more like spackle they were spraying on the walls than food and the apple juice tasted like Medicine. The other food was good Now for the bigger issue and the reason for a lower grade. They had no keys for the rooms.... none. If you left your room you would have to ask the front desk to send a runner to let you in. The problem is... not once did anyone ask for ID and validate that the room was mine. They said that their key encoder (their ONLY ONE) was broken. For a place this size you would think they would need two. The indoor pool was nice... and big. It wasn't well heated but it was nice on a hot day. The pump for the hot-tub was broken but it was 100 outside and there was no desire for a hot tub for me.. Overall it wasn't a bad stay but it could have been much better with some pre-planning by management. Why rely on only one key coder? Also, subjecting guests to the smells of (real) spackle and paint is a bit rough and a bit avoidable but closing off certain parts of the hotel while working in that area. If back in Elko, I'd give this place another shot with the understanding that a number of these issues should be corrected. It would also have a bit higher grade if they would have offered a bit of a discount for all of the hassles.

"Don't Expect Much"

2
09/07/2018

Bring earplugs for sure- very noisy fan unit on wall, but too hot to leave it off. Not much choice of dining nearby, it was basically like staying in vast parking lot. My children complained that the pool felt unclean. Included breakfast was good and the staff in the breakfast room were kind and helpful.

"Worst Best Western"

2
09/07/2018

This motel is way overdo of a makeover. The new, brightly lit Best Western outdoor sign is the only bright spot of this motel. Everywhere you look it is devoid of any characteristics welcoming road-tired guests. All the colors are brown and it just feels gloomy. The carpets smell bad and look as if they haven't been cleaned in years, especially as you journey through the hallways. The bath fixtures are extremely difficult to use as the knobs are all but frozen into their last position and the water sprays and drips badly in every direction from plugged shower heads. The filthy outdoor concrete walkways around the motel need to be pressure washed and the parking lot could stand resurfacing. On the good side, the staff is friendly and helpful, the breakfast was okay, and the rooms were large with a comfortable bed.

"Good BW, very helpful staff"

4
06/07/2018

Large room, clean, indoor pool, hot tub jets not working, modest fitness center. Totally decent place to stop (it's half way between Sacramento and Jackson). I watched the staff (especially Stephanie) work wonders for guests, including being kind to our kids and accommodating a large group of firefighters. Recommend.

"a good place to put your head."

4
05/07/2018

we stayed there for one night , with four young kids. the room was big and comfortable. breakfast was good, nothing special. the check inn was fast and easy and the room was clean and tidy. it is a good place to stop if you are on your way.

"Bad managment "

1
03/07/2018

I am traveling with my kids. Not only that we were put at the very far end of the hotel when it wasn't fully occupied we woke up into a painting job with my son feeling bad due to the smell. When I wrote about the room at Hotels.com feed back they apologized but it did not help when before 7:30 am the corridor was with brown paper all over and smell of paint. So managment: when you see a parent with 2 kids put him in the nearest room to the hotel canter (food, laundry, pool). Wait with construction for after check out and before check in or close the floor for until the end of construction. Beside that, it is an oldish hotel with a hot tub that is not working.

"Great stay"

5
30/06/2018

Nice friendly welcome from the guy behind the front desk. Rooms are arranged on two levels. There is a lift adjacent to reception but not elsewhere so if you decide to park nearer to the farthest rooms it is necessary to carry luggage up a flight of stairs but not a problem stairs are nice and wide. There was some maintenance in recovering corridor walls during our stay but not an issue it was nice to see the ongoing refresh of circulation areas. Rooms are of a good size with comfortable beds and nice clean crisp linen. The normal below window AC units were very quiet compared to the norm. Breakfast was very much the norm for complimentary fare with cereals, hot offering and pastries. The food is laid out around the room in various areas whereby it is not necessary to queue. However there is plenty of seating and a far more relaxed atmosphere than many we have come across. By chance the manager came across and asked if everything was OK with our stay which was nice to see. Thoroughly enjoyed our stay and would definitely recommend.

"Five star for convience and fab crew during a super busy week."

5
24/06/2018

This is my third year staying here during the Elko Mining Convention Show. The crew at the BW here are awesome. Denise the sales manager is awesome. She gets it done. No BS.ur Book now for next Junes show. or good luck. I already have our rooms secured. These people have a nice hotel and low and behold?? No screw ups.

"Bucket list trip"

5
20/06/2018

Great parking awesome accessibility for motorcycles rooms were very nice staff was very friendly and helpful good breakfast check in was easy check out just as easy Rooms were very clean bed was very comfortable

"Helpful, friendly staff"

4
19/06/2018

The suites are roomy, have newer appliances and televisions and are comfortable. However, they are not laid out very well. Also, the kitchen does not include basics such as paper towels, etc. Other than that, it was a good stopping point during our trip.

"Kayla swim party"

5
18/06/2018

My daughter birthday was so fun everyone was very nice I had to explain to the check in lady at the front desk what was going on though she said she has never done a swimming party before and they gave me the wrong room key but fixed it very fast .We ordered pizza from Pizza Hut because we get a discount but I had to explain to them what was going on and were to bring in the pizza the room was very easy to set up and take down the kids had fun swimming it made her day special thankyou!

"New go-to choice in Elko."

5
04/06/2018

We have spent nightly stopovers in Elko on a regular basis the last few years due to the location and variety of affordable options. This time we spent another $10 and upgraded a bit to the BW to give it a shot. We have stayed at BWs before and have never been impressed....that all changed at this location. That was $10 well spent. Let's see....quiet, easy highway access, large rooms, comfortable beds. Employees that actually care if your stay is meeting expectations. Lots of staff available. Actual managers (or assistant managers) available to talk to. One of the best breakfasts I have ever experienced in this price range. Multiple people manning the wide open breakfast area to handle requests, refill bins and keep the nice breakfast area clean. They were doing a great job (as opposed to the usual situation where one worn out worker disappears behind a door for 40 minutes at a time while the breakfast room goes to pot). Clearly this is an older property, but has been well updated and it is extremely well cared for. If I had to ding the hotel on anything, it is the archaic shower device, which I would guess is on their list for future upgrades....regardless, that will not prevent us from coming back. A budget hotel with employees that care? Well, you'll find it here. Worth the money.

"Great location"

4
22/05/2018

Nice location, good rooms, good rates. We like to enjoy a leisurely breakfast before hitting the road. The eggs and sausage were hot, there was a good selection of breads, bagels, cereals, yogurt and fruits to choose from.

"Quality stay"

4
22/05/2018

Traveled here on business during the week. Property is clean and easily found from the highway. Rooms are spacious and clean. Bed is comfortable and clean. Breakfast was standard cereal, juice, oatmeal, ect along with waffles and a disappointing hot dish that was a premix of diced potatoes, peppers, scrambled eggs and tomatoes. First Best Western I've stayed in that didn't offer these ingredients separately for those who don't like tomatoes, peppers ECT.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments we appreciate the feedback. The Breakfast Casserole has been such a hit we did not consider the options. All ingratiates are separate and we can set them out and let the guest select the items for their plate. Great suggestion we missed as we try not to congest the are and slow the guests moving through. Thank you. .

"Very nice"

4
20/05/2018

We had a great stay at this Best Western, the room was clean but the bathroom sink faucet was hard to turn on. It looked like a older property but it looked good. The staff was excellent and the breakfast was very good. We booked online and the price was right.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments thank your for staying with us we hope to see you again soon. Maintenance will look at the sink and fix. We have a great breakfast and start at 4 am for our contractors that leave for work leaving for work at 4:30 am

"Friedly, caring staff"

5
13/05/2018

We had a king room, nice and quiet despite the hotel being quite busy. We enjoyed using the pool and fitness center. We stayed on a Wednesday and the staff had a customer appreciation dinner. They had a chili cook off with three chilies, what a fun idea!!!!! The hotel is a short car ride to downtown where you can explore restaurants and galleries.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Ksiaz, Thank you for your comments and hope you enjoyed the customer appreciation chili cook off. We had alot of fun and good chili.

"Always happy to arrive"

4
08/05/2018

This property is easy to locate, quite, exceptionally clean, good value, and within easy distance of all services. I've stayed at other reviewed properties in Elko over the years, but this has been my go-to for quite a while now. I stay here when traveling between California and Utah. Great value, especially if you are in a position to take advantage of paying in advance. Staff is very helpful. Rooms are immaculate. Generous hours for breakfast - particularly for those who are EARLY risers. Parking lot is well lit.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Volumnia, We appreciate your comments and business. Thank you for your kind remarks and loyalty. We always look forward to seeing you again.

"Enjoyed a good sleep"

4
08/05/2018

Clean room, good service, pet-friendly room, a good sleep, and best of all, one block from the ice cream parlour! Friendly staff at this hotel. Get off the road for a good sleep here at the Best Western.

"Clean and Friendly!"

3
23/04/2018

While on our way to Las Vegas for the Glass Craft and Bead Expo, we opted to stay in Elko so that we could dine at The Star (but that's another review)! We chose the Best Western Elko. While the management was fantastic, and the facilities were older, but clean, the business next door decided to clean their parking lots at 2:00 am! While I understand that this is beyond the control of the Inn, it was a bit annoying. We spoke with management the next morning during breakfast and she stated that she was going to talk to the owner of the business and see what could be done, as we were not the only guests to comment on the issue. My only caution to readers of this review is to check to see if the issue has been corrected, OR make sure you have a room that is not facing The Boot Barn!

Alan D, General Manager at Best Western Elko Inn, responded to this review
I have talked to the Mall owner and the employee violated the owners instruction of when to sweet the lot and it will not happen again. We work well with the mall and it has many advantages for our guests. We thank you for your comments and take the quiet location of our hotel very seriously. Thank you.

"Restful"

5
18/04/2018

Had everything we needed staff was very friendly, very clean and comfortable beds could tell they were updating things, a variety of breakfast items pool and hot tub were clean grand daughter loved the warm cookies every evening

Alan D, General Manager at Best Western Elko Inn, responded to this review
Jeannette, We appreciate your comments and business. We do like having the cookies in the evening grand daughter's make the day thank you for staying with us. Hope to see you again soon.

"Another great stay"

5
02/04/2018

We keep returning to this hotel and it does not disappoint. What is most noticeable is the excellent service, and special mention this trip to Denise and Patsy. They were friendly and helpful throughout our stay. The most recent change is a coffee corner in the dining room. What a nice addition. It is out of the way of the main hot breakfast area and easily accessible. The breakfast choices here are always plentiful and good. Thanks for making us comfortable along the road.

"Quick stay"

5
02/04/2018

Great hotel and staff. We needed a place to stay after along day of travel. We happened to end up here, and we are very happy about it. We even stayed there again on our return trip back East. The staff was very friendly and helpful.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Brucematta we appreciate your comments and thank you for staying with us. We hope to see your again soon our staff and management are committed to making your stay with us like family.

"It's obvious why this Best Western ranks high in Elko!"

5
25/03/2018

I find Best Westerns to be a mixed bag, so rely heavily on Tripadvisor reviews before staying in one. Elko is the only reasonable size town/city midway between Salt Lake City and Reno. Considering its size, there are a lot of hotels in Elko. The Best Western consistently is one of, if not the top ranked hotel there. The Best Western is not one of the newer hotels in Elko. But, from the time you enter, it is obvious the property is extremely well maintained and as importantly, you feel welcome. There are posters in the common areas featuring quotes about the importance of customers. It isn't lip service. All of the employees we encountered clearly embrace 'the value of customers'. There was a line waiting to check in when I arrived. The busy clerks regularly reassured us 'it would not be long' and encouraged us to have another delicious warm cookie! The evening we arrived they were having a complimentary 'Customer Appreciation Dinner'. I've encountered this once at another Best Western. Although certainly not an every night occurrence, it was nice not to have to get in the car again to figure out where we wanted to go to dinner. I believe it was the manager who circulated through the room to greet us and chat it up with those who wished to be engaged. It was clear she cared about your experience at the hotel. She mentioned we would see her again the next morning at breakfast (and we did). The hotel is easy to find on the main street, close to the middle of town. It is L shaped with the indoor pool/hot tub/fitness center in the front, so I think very few rooms get much street noise. We were in the back, on the first floor and did not hear people moving around above us or on either side. The room was quite spacious and immaculately clean. There were plenty of towels and the wifi was good. The bed was comfortable and there was a small fridge and microwave. The heater was a bit noisier than we would have liked, but we were quite comfortable with it turned off. They had a nice business center tucked behind the stairwell. The computer was easy to use and the printer ready to go. They did not charge to print off a document. Breakfast was usual Best Western fare. They open it at 4 or 5am as many of their customers work in the mines an hour away. Therefore, breakfast ends earlier than some places. It was a fantastic stay and a good example of how one location of a franchise can shine head and shoulders above its other locations. We would plan a trip to stop over and stay there versus going 1-2 hours more along our way (and that's saying a lot for us!)

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your kind comments and take pride in the caring service we offer our guest's to make there stay as close to home as possible. Your business is respected and we thank you for choosing our hotel. Hope to see you again soon. Best Western Elko Inn Mangers and Staff.

"Nice hotel, nice staff"

5
24/03/2018

The room was spacious, great bed and pillows. Early breakfast for us early risers. Breakfast has a nice variety of food, hot and cold. The coffee was really good. Good value overall, nice staff. Thanks to all staff there.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments about breakfast and our staff. We hope to see you again soon and share a great experience with you again.

"Spacious rooms, nice pool and good hot breakfast"

5
03/03/2018

Traveling through and got a room walking in. Very reasonable. Large room, clean indoor pool and hot tub. Good luggage carts to take in our suitcases. Good hot breakfast included. Hotel was quiet. We would definitely stay here again.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your review an we hope to see you again soon. We appreciate your comments and the time you took to make them it helps us become better.

"Nice place to stay when traveling through Nevada"

4
24/02/2018

This Inn was clean, comfortable, and a nice place to overnight on our way to ski Sun Valley from California. The staff was friendly and the rates reasonable. Most importantly the place was quiet, very clean and comfortable as I slept well. Parking is available out from the lobby.

Alan D, General Manager at Best Western Elko Inn, responded to this review
EdH61, Thank you for your great comments. We truly appreciate your business and will look forward to you on your next adventures out way.

"Excellent!"

5
05/02/2018

Our room was very clean and well appointed. The location was excellent for attending an event at the convention center and within minutes of most everything else. Staff was friendly and professional. Breakfast was bountiful and included freshly scrambled eggs and delicious biscuits everyday!

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments we appreciate your business and look forward to your return. Th comments on breakfast help us know we are meeting our guests expectations and we will continue to improve for your benefit and all guests.

"The Best at Best ...Lately"

5
28/01/2018

Stayed on 1/16/18 100% non-smoking. There is truck parking but only if your truck is lower than 12ft. You can park next door in the Boot Barn parking lot. James at the front desk was very informative and helpful! Nice clean room. They gave me a "pet" room but I couldn't tell the difference and there was no smell. Amenities included a Mid-fridge, microwave, coffee maker. TV had a good selection of DirecTV channels In the bathroom they had soap and shampoo dispensers. I'm not a big fan of these, and not a deal breaker, but luckily I bring my own stuff. They also had a built in hairdryer. Free full tasty hot breakfast!! A few casinos down the road. I didn't have any time to try any of them out. Best Western is slowly becoming one of my favs! I stayed with them again, at a different location, the next night.

"Try not to smile."

3
23/01/2018

I went for cowboy poetry with a friend. When we checked in the manager was outside smoking along with his tattoo d girlfriend. He looked as if he just came out of recovery. He checked us in with no smile. I tried to make him laugh , he looked dazed . The room was not very clean shower was still wet ? No toilet paper. Also a weird fountain frozen out front. Odd management However. They had plenty of parking.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Sally we appreciate your comments and assure you we do not accept that type of behavior. I am almost certain the employees no longer work for this hotel our guests ave very important to us and we respect our guests as mostly families. We hope to see you at Cowboy Poetry this year and would welcome the opportunity to speak with you. Alan General Manager

"Been here a number of times"

4
11/01/2018

I have stayed here a number of times and it has always been nice. It's also pet friendly. They try to do a great job. They will also get you to where ever you need to go. Close to a selection of food.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your loyalty and comments. We appreciate your business and recognizing the area and amenities of the hotel.

"This Best Western is a Wonderful Surprise!"

5
08/01/2018

Our overnight room (#102) was a surprisingly delightful room with wonderful bright lighting, a very comfy bed, very clean and even a Carbon Monoxide Sensor! The Internet worked great and the TV had more channels than you could ever hope to watch! Two suggestions we had were to fix the loose lamp on the right side of the bed and the sneaky shower head that squirted directly on the floor outside the tub! We would definitely stay here again!

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments and maintenance is attending to the room immediately. We thank you for our business and loyalty. We have made recent changes as noted in your comments a new internet provider and replaced cable with direct tv. Your safe is very important to us so it placed carbon monoxide sensors in each room.

"Very pleasant, restful night. Great breakfast"

5
05/01/2018

Arrived late, staff very helpful. Room was very comfortable, with a pleasant temperature, and good beds. Had a great night sleep, workout facilities and pool was nice. Checkout staff very pleasant and helpful.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments and hope to see you again soon. The pillow top beds are comfortable for a great nights sleep. Thank you.

"Nice"

4
29/12/2017

Overall things are clean and nice. I love that they were pet friendly. Free breakfast is always nice so we don't haveeave and stop to eat later. I only wish that all best westerns were pet friendly. Thank you.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and each Best Western is independently owned so the owners make that decision as to pet friendly and we are happy we made the right choice. We appreciate your business and the whole family.

"a good place to say"

5
13/12/2017

a good room at a fair price. we had a large room with a comfortable bed and a really good breakfast. price was competitive with other places in Elko. staff was helpful finding a place for dinner. will stay there when we come back again.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments and business. Thank you for your loyalty and happy to have you return anytime you are in the area.

"Holiday trip"

4
01/12/2017

the facility and staff were very good. The staff were friendly and helpful. The room was clean and well maintained. the price of the room was good. The bed was firm and comfortable. The room was a comfortable size. The breakfast was fine. With a good selection of things to eat. The hotel was easy to find and close to places to eat on the main street.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments on the hotel and area. Thank you for selecting our hotel.

"good place"

4
27/11/2017

Nice clean place with pool and great breakfast in the morning. Starts at 4AM until 11AM. We stayed at a Best Western Plus in Bozeman and were totally happy with it. The boys were so happy with that place that they insisted on staying at another Best Western. They got to swim and were happy.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for the comments we appreciate your business. I guess I should thank the boys for recommending the stay and parents agree the pool is a great way to let families get the stored travel energy out of the system.

"Good value"

4
24/11/2017

Good place to stop on the drive back from SLC to San Francisco. It is near the rail line but this didn't bother me. Beds are okay. Staff was very pleasant. Please place the gluten-free option sign in a place where it is noticed in the breakfast room. We just assumed it was not available ( our mistake as we didn't ask) but we saw it near the cereal as we were leaving. Place seems good for families with kids.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and business. We will make the gluten-free signs more prominent in the breakfast room. Sorry for the inconvenience.

"lovely stay"

5
18/11/2017

I was able to book online in a few minutes with their website-the staff at check in was super friendly and helpful and check out was just as breezy-the room was clean and didn't smell weird like some hotels do which was cool

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and staying with us. I am sharing your comments with our staff and know they make a difference.

"Came to our rescue"

5
10/11/2017

At 11 PM I had a health crisis, and the young man at the front desk directed us to the nearest E.R., where I spent half the night. The next morning, the young lady at the desk went out of her way to help me get hot water to make herb tea. (The first attempt didn't make the water hot enough, so she made a second and successful attempt.) The hotel room was nice, but what will always stick in my mind was the kindness of the staff when I was feeling so bad.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments about our staff and the attention you were given when yoy needed it. Thank you for allowing us to assist and keeping our staff informed.

"good stay"

5
09/11/2017

enjoyed my stay! and that is all i have to say about that.hfkhghjgflkfgljg ghjlgsdlfjg dsafgldfjgldsfkj;lsdkjgfldsjgf djdfgjldfkjgldkfjgldjfsgljsdkf fghlkdfhglksdfgjhlkdfsjhgkldfjhg dgfdkghkdlfjghkfdslhgkj dfghjsljfopiowruoijgfzvmls oiutgrj ergtj l kvgjzsfd

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments and business. Thank you for your odd comments and we do believe they are good.

"Do not stay here! People have sex in common areas! And staff blow you off!"

1
08/11/2017

On our way to check out we saw people having sex in the hot tub! The door to the pool and hot tub area is glass and looks directly into the hot tub. I tried to talk to the girl with the dark red hair and she wouldn't even listen to me so I took my family out of there without even checking out! My kids are 3 and 7 and this is supposed to be a family friendly hotel?

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your recent review of our hotel. We apologize that we were not able to exceed your expectations while you were with us, I did have a chance to speak with my front desk and at the time the Hot tub incident had just come to light. We again would like to apologize to you and your family. Shortly After we closed the pool and Spa to take care of any issues left behind. If you would like to contact me we will make it right. Alan 775-738-8787.

"VULGAR PLACE PEOPLE HAVING SEX IN HOTTUB! horrible breaskfast lazy staff"

1
08/11/2017

The many small issues: Breaskfast was terrible. The gravy was so watery it was like a thin soup and the eggs tasted bad. There were no smiles and both staff memebers acted as if my checking in was interupting their social time. The room wasn't cleaned. There was a thick layer of dust everywhere except the area under the tv and the table and the sheets had stains. There was no soap or shampoo and when I called the front desk her angry sigh was extremely audible over the phone and the soap and shampoo never came. The unforgivable issue: PEOPLE WERE HAVING SEX IN THE HOTTUB!!!!!! I'm horrified to think I almost brought my granddaughter! This happened AFTER BREAKFAST!!! I will NEVER stay there again!

"Good stay"

5
03/11/2017

Hotel was nice everyone was friendly and helpful food was good the only thing they need to change is to add a couple of more handicap parking spaces I only seen one but I was still able to park close to the entrance

"Best Western Elko"

4
01/11/2017

As usual, Best Westerns have the best beds. For me anyway. Breakfast wasn't fantastic, but was well presented and tasted good. The front desk staff were extremely helpful, especially the late night shift lady who helped me out with personal products since my luggage was lost for 4 days. An older hotel, but well maintained and close to everything you need. A very pleasant stay and the rooms are very sound proof and I wasn't disturbed by outside noise.

"Good pet friendly overnight stay"

4
29/10/2017

We had a long drive home from Moab to Cali so at the last minute we decided to split it in half and spend a night in Elko NV. Best Western Plusses are one of our "go to" hotels but there wasn't one around so I booked this hotel. That was a great move. This is a Plus quality property at regular BW prices. Excellent room with good mattresses. If you have a dog with you see if you can get 154. It is the perfect pet room. Anything in the 150 / 140s would be good. Have dinner at the La Fiesta Mexican restaurant a few blocks away. That was great. This was a nice stay all the way around.

Alan D, General Manager at Best Western Elko Inn, responded to this review
You are do kind. Thank your for your comments about the hotel and area. We love this town and will always try to make your stay the best possible for all members of your family. We agree many great places to eat and not far from hotel.

"Quick travel stop"

5
28/10/2017

Facilities and rooms were clean and comfortable. Staff was welcoming and concerned about our welfare and travels. The breakfast was much better than the plastic fake food found at other higher priced lodges!

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments and will continue to work hard to make every stay an experience to remember. Hope to see you again and share our home away from home with you.

"Amazing service and value"

5
24/10/2017

This hotel was amazing - staff members bend over backwards to exceed expectations. They even served us a free "customer appreciation" dinner - included beer, wine, pop, coffee and two types of cookies for dessert. Breakfast was great too. Rooms are roomy and very clean. Hotel is well-maintained. I love that they have decaff in the lobby in the evening and I like their flavoured creamers.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and review of our hotel. We appreciate your business and welcome you back when in the area again.

"Needs improvement"

1
24/10/2017

This hotel was overpriced and overrated on another travel site. It needs updating. I was thoroughly disappointed I paid $149 a night and they offered dial shampoo and conditioner. The breakfast wasn't even worth being free, awful. The hot water in the lobby was cold for tea. The only amenity worth giving a high rating to was the comfort level of the beds. The pillows could be replaced. The way the room was set up was inconvenient and the television was tiny. They hike up the price when there's an emergency on the highway and Your stuck in this awful town so you don't have a choice because everyone is looking for a place to stay.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your recent review of our hotel. We apologize that your room did not meet your expectations. The price for the rooms was set prior to the freeway closure and did not change. The soap dispensers save natural resources in a huge way and we have chosen to participate. All guests wishing bar soap and bottle amenities are offered at the front desk at check in. We appreciate the time you took to let us know where we can improve and we will be sharing your comments with our team. We do hope to have the opportunity to offer a better experience in the future.

"Best Western Stay in Elko, NV"

5
23/10/2017

I was very satisfied with everything. Was, especially, happy with the service and the friendliness of the employees. I had driven into Elko and was thinking of looking around for the hotel I would prefer. I looked at Yelp, prices and some hotel chains I had stayed in before. The attitude of the people at check-in was outstanding, so, I decided to stay at Best Western and was glad I did.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and we hope to have you as a loyal customer at our and other Best Westerns. We appreciate you recognizing our staff for quality service.

"Jetted tub spits out dirt."

3
22/10/2017

Unsupervised kids in pool & spa. Running up & down hall. The breakfast food was cold any the coffee tasted burnt. No one but kids could get to the waffle maker. The worse part was dirt coming out of the jets on tub.

"Traveling through"

4
21/10/2017

Found this Best Western hotel convenient, well kept and comfortable and pet friendly as well. Just what a traveller needs. We recommend this hotel for those passing through and for those needing a multiple nights stay.

"A great value for Elko"

4
17/10/2017

Very nice, clean rooms and helpful staff. Breakfast was good, not great, but adequate. Exterior appearance is only so-so, but I don't really care about that. For some reason hotels in Elko are expensive and this is the best value I have found.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We thank you for your comments and appreciate your business and reference for hotels in Elko. We work to make our hotel a great value and standard for accommodations in Elko.

"Nice Interstate Stop-over"

4
11/10/2017

On our way home to Colorado from Crater Lake, we stayed at the Elko Best Western. Nice hotel. On checking in, the desk clerk was courteous (but a bit clueless regarding restaurants) and there were baked cookies (yippee!). The property feels new-ish and is well maintained. The room was rather typical of similar hotels. Of major importance to me is cleanliness. It was clean. Nice. It fit our needs for the night. A side comment: the desk clerks were young and appeared to be new. They were clueless about places to eat. And took no initiative to try to find places. A travel hotel like this should have some dining recommendations.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments and business. Yes we are training new employees and cross training too. We apologize for the their inability to recommend restaurants they even have maps the should have shared with you and a local girls with tremendous knowledge of the area. We will adequately train or properly supervisor their work during training shifts sorry for the inconvenience.

"high quality Elko option"

5
11/10/2017

This property is easy to find, on the Idaho Street hotel strip in Elko. It has all the usual amenities I expect with a Best Western, including an excellent breakfast, good rooms and a pleasant and efficient staff. We will use this hotel again.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments on the hotel and breakfast we appreciate your recognizing the staff and employees. Thank you for your loyal business.

"exelent"

5
09/10/2017

the room was very clean comfortable bed and very quiet away from the higway noise there is plenty of space to park since we had a long hallmark trailer we had no problem finding space with in the hotel parking lot. clean breakfast room and very nice indoor pool.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for taking the time to comment on the parking and breakfast. We appreciate your comments on the pool and the benefit of it being open 24/7.

"Very comfortable; good service"

5
07/10/2017

Would stay here again. Roomy, clean, good amenities, quiet room, good lighting, comfortable bed. Loved the fantastic customer service. Close to gas stations and restaurants. Healthy breakfast selections.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments about the area and amenities near the hotel. Thank you your review and business.

"Pros and cons"

3
04/10/2017

Pros: Fast, friendly check in. Good breakfast. Cons: View from our window: vacant field with trash blowing around. No comforter on bed. Nightstand lampshade shattered. Room lighting a mixture of blue bulbs and yellow bulbs. Shower head clogged. Very slow internet, less than 1 mbp, useless. Have to sign in constantly to wifi. $118 seemed high for this.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We changed internet providers and improved the the service. Housekeeping and maintenance checking rooms for lighting.

"Clean hotel, friendly staff"

4
03/10/2017

We stayed for one night at this property & had a good experience. Hotel & the room was clean. Even though a bit dated, everything worked great & the bed was comfortable. The staff is friendly & willing to help if you forgot anything. They even price-matched online. This property does allow dogs which is great. My only complaint though is to not allow them in the breakfast area. Some guests hold their dogs & bring them right up to the food buffet.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Wow thank you for your comments. Pets are not allowed in the breakfast area and certainly not at the serving line. We will review with the breakfast staff and make sure this will not happen again. We appreciate your comments and business.

"Good place to Stay"

5
02/10/2017

Pleasant staff. Helpful. Very clean. Parking was great. Staff recommended places to eat. Good recommendation. Easy to find from directions on their site. Outside of hotel is clean and well cared for. Water fall is a nice feature.Lobby is nice and very clean. Breakfast room clean and neat.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate you taking time to comment on our hotel and your experience. This will help us continue to exceed the expectations of our guests and meet your needs in a clean comfortable hotel.

"nice place in Elko"

4
30/09/2017

convenient, clean, good hotel. breakfast had 2 attendants and good selection. was difficult to read in bed with side table light. Shower control was too high to reach (unless I stood on the tub side) Staff was friendly, fast. competent.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments and we are working to lower the shower head it is way high do not know why. We apologize for the inconvenience of the high shower head.

"Rooms could be a bit more clean"

3
29/09/2017

Have stayed at this hotel a few nights multiple times, housekeeping could use a bit of help with standards of cleanliness. Upon arrival bathroom was a bit dirty, hairs on tub and floor. Carpet seemed to not have been vacuumed even after staying for 3 days same trash on the floor upon arrival and departure.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments and have reviewed them with housekeeping. We apologize and will review with each housekeeper the need to meet the standards of cleanliness.

"Easy stay."

5
28/09/2017

Easy reservations online. Easy freeway on/off from I-80. Large no hassle parking area adjacent to hotel. Check in fast and professional, very helpful, all rooms are interior rooms located in several hallways with upstairs/downstairs and elevator. Room was well appointed and clean, everything worked as it should, lots of convenient electrical outlets. Bed was large and comfortable, pillows very comfortable. Only problem we had was there was only one luggage stand in our room and we had two large suitcases to unpack. Called desk and requested an additional luggage rack for us to us but was told "none were available", but that they would bring us an extra chair to use as a luggage stand instead. No one ever brought anything to our room or called. In room Wi-Fi worked good and connected easily, working well. Breakfast next morning was pretty good with an above average selection of items, but were out of several items we were interested in. Was told by staff that "additional refill of items was imminent" (we were waiting for eggs and ham) so we waited...never came while we were there so we ate other items instead. Also, if you don't get into the dining area early it can be difficult to find seating, we had to wait for a table, even the bar area was full. Check out was fast and professional. Overall we were impressed with our stay and the property and plan on returning when in the area.

"Decent"

3
26/09/2017

Traveled here with our dog as a stop on a larger road trip. Decent room but slightly funky smell, short walk to a large park for dog- walking, and a short drive to the main downtown area. Didn't try breakfast or the pool but the 24 hour services are a nice amenity.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Sharlene thank you for your comments on hotel and the city. We have several nice parks close to the hotel. Housekeeping is checking the room for smells and will deep clean.

"Sep 2017"

5
25/09/2017

Love this hotel! Indoor pool/spa is open all the time! Breakfast is always great! This is a great place to stay if you have pets! The beds are comfortable! Great location off the freeway. Elko is a nice place to visit, there are always activities going on.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments on the area as well as the hotel. The indoor pool and hot tub open 24 hours a day is a great place to relax after traveling or let the kids burn stored energy.

"Great place"

5
25/09/2017

Absolutely fantastic. Would stay here again. Service was friendly and accommodating. Close by highway. Easy to find. Would recommend this highly. Nice and quiet. Rooms were very clean. Lots of things to see.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments and business. Thank you for nice and quiet we do set off the street with lots of trees to make it nice an quiet.

"Best Western Elko Inn"

5
23/09/2017

Excellent accommodations. Nice property, clean appealing outside and in, good location, pet friendly with pet free option. Pet free room important for us. Great staff, very accommodating and informative.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments and know that pet rooms are great for pet owners and not as great for non pet owners. Thank you for your loyalty.

"Great Go To"

5
18/09/2017

I stay here often and have always had great service! I am a female who travels alone and I have always felt safe at this location. Convenient location for my travel needs, clean rooms, beds are comfortable and the facility is immaculate.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments and loyalty. Thank your for your business. We do take the safety of our guest's very serious and always will .

"Nice motel"

5
18/09/2017

Very nice motel. Clean, quiet and courteous staff. I will definitely stay in this motel the next time I travel through Elko. I use Best Westerns all over the country and have not regretted it. Staff is always courteous and responsive to your concerns.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank your for your comments and business. We appreciate your loyalty.

"Unbearable odor"

1
13/09/2017

The first room they had me in was dirty. The carpet was stained with pet urine and wreaked. The room freshener was overwhelming. There was hair on the sheets and the television didn't work. They moved me to another room, however the air freshener was still unbearable. No offer to help me move my suitcases from one room to the other and no offer to refund any of my money. Bill was incorrect at checkout. AAA discount not included.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your recent review of our hotel. We apologize that your room did not meet your expectations. We appreciate the time you took to let us know where we can improve and we will be sharing your comments with our team. We do hope to have the opportunity to offer a better experience in the future. I hope your AAA rate was changed at check out we apologize normally the rate is reviewed at check in as the guest signs and agrees the rate is correct. We really dis not get this right from state to end. If you would like to contact me we will make it right. Alan 775-738-8787.

"Outdated "

3
10/09/2017

We stayed here one night on our way to Salt Lake City. The room was outdated but spacious. The bathroom was a bit weird. Breakfast was not good and all the plates and cups were disposable which made it feel even cheaper...

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments and business. We will review breakfast and make sure the breakfast is the best in town. We use disposable breakfast ware and have considered using china and silver.

"got awakened by cleaning staff at 8 am"

3
10/09/2017

The tv guide in guest book was outdated and could not find channels listed. had to get guide from desk. The cleaning woke us at 8 am to clean our room. The desk said We should put out do not disturb sign. The price for the room was much higher than howe Indiana . Total $93.73 in howe and 133.37 in Elko. The Elko rate was with a $10 rewards discount.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for speaking with me after you checked out. We apologize for the knock on your door and it will not happen to another guest is this hotel. We appreciate your business and taking the time to comment on your experience.

"Recent so-so visit"

3
09/09/2017

We've stayed here many times, but it seems not as nice as before. Room AC is very noisy, refrigerator also noisy, and it's maybe minor, but bathroom soap has been replaced with wall-mounted soap/shampoo dispensers that are hard to reach and don't work well. Pretty annoying, and as usual the morning coffee is horrible and they have an unpleasant cable news channel always running.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments and maintenance will be checking rooms for noise from A/C and refrigerator. Soap (bar and bottled) is available at the desk. We have just cut over our TV supplier to Direct TV with 7 televisions in the breakfast room providing the opportunity to select the station each guest would like to observe. The channels are selected by guests with all choices available. The coffee has changed to a national brand and is well received by our breakfast guests.

"Bed was comfy, rooms were nice"

5
09/09/2017

Really enjoyed the comfort of the bed. The breakfast was the best one in two weeks of continuous hotel stays in Nevada in different places from my recent work trip. Was excited to see the hotel had upgraded to direct tv since the last time I was there.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and we agree the Direct TV will be a good upgrade for our guests.

"Noisy, Uncomfortable"

2
07/09/2017

Air conditioning doesn't condition the air, but does do an excellent job of making the walls vibrate all night. The bed was nice if you like theme park rides. Pillows should be upgraded to those suitable for a king bed, as opposed to a crib.

"Breakfast was bad"

3
07/09/2017

The breakfast personal were standing around doing nothing as most of the breakfast stations were empty or nearly empty. They did not seem to care about their customers. Had to ask for the fresh fruit to be refilled, no spoons for dry cereal,only one yogurt left, no eggs in the tray and no pastries. I asked about the pastries and they said they were frozen. Trying to figure out the TV remote was a nightmare. I didn't know you had to have a PHD to figure it out. Took me over an hour to figure it out. None of the channels that were listed in the room hotel book matched up with the actual TV channels. The young girl who checked us in to our room was all business. She never smiled or welcomed us to the Best Western. The checkout lady was great. Asked how are stay was and how they could improve on their service. The room was big and clean and the bed was very comfortable.

"County fair"

4
06/09/2017

This hotel is very clean and organized employees are very frendly and respectfull I recomend this property if you happen to be in the elko area...but dont forget to call ahead or go on line and make a reservation because this property is full almost all the time

"Very nice hotel"

5
05/09/2017

This hotel is very attractive from the outside, and the hotel lobby is also very nice. Good hot coffee and cookies in the lobby, which were appreciated. Wonderful swimming pool and hot tub. Nice, large room. The breakfast was outstanding - actually fresh items, not made and frozen weeks ago.

"Stayed twice while on road trip"

3
02/09/2017

Stayed here twice while driving to North Dakota from California. Our first night we had a King and the room was nice and clean but had a lingering smell of old cigarette smoke - the kind left behind when a smoking room in an old hotel is remodeled to be a non-smoking room. After a bit, the smell went away (or we got used to it). Beds were very comfortable, breakfast was good, and check-out was at noon which is always great for us since we are not morning people. On the second night, we stayed in a room with two queens. The beds were really comfortable, and the room was clean and without the smell we encountered during our previous stay, so that was good. However, we were on the road when we made the reservation (had previously planned to stay in Idaho, but changed our plans and decided to stay in Elko again), so we called to make the reservation rather than making it online. We were quoted a price over the phone before we told the person on the phone that we had AAA and BW rewards memberships, both of which gives us a 10 percent off, but neither discount was applied, nor were we charged the amount quoted on the phone. My husband tried to explain what happened at the front desk, but they had an even different price in the computer. That made three different prices and still no discount was applied to any of them. They did adjust it, but not to what I thought it should be and not worth trying to argue with them over. Lessons learned: always make your reservation online so you get the price in writing with appropriate applied, and stay at a different hotel chain the next time we stop in Elko.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments we will look at first room closer and make sure smell of any kind is gone. The rate should not change from the time you book to arrival. I would like to make it right with you. We appreciate your business. Alan 775-738-8787.

"Clean, good location and pet friendly!"

4
28/08/2017

Stayed here for one night on our way up to Idaho. Check in was quick and professional, however when we asked for good pizza restaurant we were told that Dominos was the best. Ick. But, other than this, the room was clean and big and there was plenty of grassy areas for my doggie to do his business. And they provided doggie bags as well which was a nice touch. Close to the Red Lion Casino and other downtown shopping. Would stay again!

"Very helpful at checkout"

4
28/08/2017

They helped book our next nights stay at the Station House Best Western in South Lake Tahoe for an even cheaper rate than at Elko. The breakfast was warm and fresh and the serving room had lots of seating, some are so small and crowded.

"I love Best Western"

5
28/08/2017

Always well-maintained facilities, friendly staff, and quality breakfast. The only negative thing I can find on which to comment is that I wish there had been more than one elevator because my room was on the far corner of the property.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments and business. The point on adding an elevator is noted we should give it great consideration. Hope to see you soon.

"Dirty rooms"

2
28/08/2017

They never clean the rooms one night I was there all they do is they make the bed and then they leave the room they don't wipe down the surfaces or vacuum they didn't even mop the bathroom floor one time

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your recent review of our hotel. We apologize that your room did not meet your expectations. It did not meet our standards either as the trash is to be emptied, room dusted, vacuumed as needed and bathroom vanity and floor wiped clean. We appreciate the time you took to let us know where we can improve and we will be sharing your comments with our team. We do hope to have the opportunity to offer a better experience in the future.

"comfort"

5
28/08/2017

In our 3000 mile trip across the western states, Best Western is the only place we will stay from now on. We've tried the rest, and Best Western is the Best. All the others do not compare with the quality of service, amenities, and comfort.

"Pet friendly?"

4
24/08/2017

If you are not a pet-person, ask for a room that has not had pets in it. Lingering odor of 'dog' when we first opened the door. Staff cheerfully changed our room. Conveniently located; very efficient & friendly staff and very good breakfast.

"Pet friendly"

4
20/08/2017

One of the better pet friendly places to stay. The Room was clean and everything worked except some issues with fan. There was a large grassy area to walk the dogs. The breakfast was great, lots of variety and the food was good. Staff was helpful.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments and business. Thank you for noting the grass for the pets.

"Great for pets but noisy"

3
20/08/2017

Plus: pet-friendly hotel. Minus: walls, floors noisy. Popular with families so if you are placed on first floor, ask for a 2nd story room. Hotel Staff need to be prodded to remind guests that the hallways are not running tracks.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments and will monitor the halls to prevent running that is both dangerous and noisy.

"Really good hotel"

5
17/08/2017

The rooms are large. The beds are very comfortable. Breakfast room is big and breakfast selection is more than in other hotels (e.g. Cappuccino). Pool (heated!) and hottub are open 24/7. Lobby sells additional items for very reasonable prices (e.g. V8 or Gatorade for $1). Staff was very friendly and helpful..

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and review. We appreciate your business and recognizing our staff's hard work. (Fun to have you here)

"Great Place to Stay"

4
16/08/2017

Stayed here twice on the way to Canada and the way back. The rooms are spacious, clean, and comfortable. The pool is a good size and our grandchildren loved it. The breakfast is plentiful and the staff work hard at keeping the food fresh and ready. We found all of the hotel staff helpful and friendly.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and recognizing the effort of our staff. Come and gain soon.

"Newer"

4
16/08/2017

Newer, enjoyed except could not breathe the air because of too much deodorizer scent in hallways and rooms. Long long hallways from east wing to the fitness center, breakfast room, lobby. Quiet motel.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and we will address the air freshener issue immediately.

"Elko BW"

4
16/08/2017

The staff was helpful. The breakfast was excellent! The room was satisfactory. The location is excellent, right off the freeway and on the main street of Elko. Be sure to go downtown and see all the old hotels and the old casino with a polar bear out front.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments and telling about the area and part of the history of this Old West Town.

"Great stay for a work trip"

5
13/08/2017

First work trip to Elko, and I had my kids and wife with me. The hotel was very clean, the breakfast was good, and my kids loved the pool. They asked if they could come back with me on my next work trip here.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments we appreciate noting the pool as families find it very good to let the kids unwind after a day of travel just as you noted.

"Pleasant Surpise in the Desert"

4
10/08/2017

Staying at this hotel was a pleasant experience, start to finish. The staff was very helpful and friendly, and clearly take pride in their hotel. The rooms aren't fancy, but they are clean and modern and the bathroom looks like it was recently updated. The pool and hot hub were amazing -large, clean and well maintained- and also appear to be pretty new. There is also a workout room and a lovely sheltered outdoor patio area with a fireplace for cool evenings. The breakfast was very generous -hot dishes as well as cereal, toast and pastry choices. Again, the staff was very visible and friendly. Would stay here again in a heartbeat.

"Nice rooms & great hot breakfast!"

4
09/08/2017

I travel to Elko on business a lot and have stayed at the Best Western Elko Inn several times. I find the rooms are clean & comfortable. Sleep quality is not great only because I have difficulty sleeping in a strange bed. When I am there for more than 1 night the second night's sleep is excellent. Also, the hot breakfast is nice and much appreciated! before getting in the car and driving on to my next destination!

"Rmsi retail merchandiser "

4
08/08/2017

Comfy place to stay for business, the rooms are comfortable, the pool and hot tub are great. Free continental breakfast is better than most Hotels. The staff is great and the whole place actually real quiet. Wi-Fi a little slow though. All in all is give BE a big thumbs up.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Stephen thank you for taking the time to comment and review our hotel. We appreciate your business and recognizing our staff.

"Great place to stay"

5
07/08/2017

I had no problems with this hotel, except toilet was slow to flush and the tv was very small. Breakfast was great, room was clean and quiet, the pool and hot tub was kept nice and clean, and open 24hrs!!

Alan D, General Manager at Best Western Elko Inn, responded to this review
WE appreciate your review and comments. Suites have larger TV's and we would be happy to have you request an upgrade next stay.

"A Beautiful Facility in a Beautiful Town, Extremely Helpful, Friendly and Understanding Staff…Highly recommended"

5
07/08/2017

-My 2nd visit to Beautiful Elko on professional business bases and my 2nd stay in Best Western Elko Inn. -Traveling the world for the past 8 years I will rank BW Elko Inn in the Top 10 Hotels I stayed in around approx.18 countries in the 5 continents. -A treat to go back to after 12-18 hrs field job, great smiling, friendly and helpful staff, spacious rooms and great music playlist. -Will definitely go there again and again and again and sure do highly recommend it to anyone visiting Beautiful Elko... you wanna feel home away from home... Stay in the Best Western Elko Inn.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments we appreciate your loyalty and business. Be safe until we meet again.

"Quiet stay in a state filled with casinos"

5
03/08/2017

Elko is the only "major" town in a nearly 200 mile stretch on I-80 in North Nevada. Nearly every hotel, even small, have a casino. So if that's not your thing we recommend this place. Large clean room, off the highway and great fresh made breakfast buffet. They are right there preparing it, no mystery. Excellent cut fresh fruits, eggs, meats, and we lucked out as they has biscuits and gravy that day which were great!

"Nice & comfy"

4
02/08/2017

It's quite difficult to get up t go to the job at 4 am. The bed in my room is sooo wonderful. They have a stone waterfall in front and it's very nice. The owners grandfather built it himself. They have a pretty fair choice of breakfast goodies but the eggs and meat have something in it that upsets my stomach.

"Okay place to spend a night"

4
02/08/2017

I stopped here during my travels for down I-80. The hotel seemed very nice from the outside and the price was reasonable. The room was okay, the attention to details seemed to be missing, the lamp shade was torn, the blinds didn't want to close all the way. There seemed to have been a recent remodel in the bathroom with paint and other spots remaining on the floor and bathtub. The bed was comfortable, sheets were clean and crisp. The breakfast was interesting, apparently pumpkin spice waffles are occasionally an option here. One piece of advice, don't try and make you're own gourmet coffee with their coffee maker, it will overflow and possibly burn you. Good choice if you're looking to stop somewhere after a long day of traveling.

"Great Hotel stay in Elko"

5
02/08/2017

We had a great stay. Front desk was great, beds were comfy, breakfast was good and we love that the pool and fitness center is open late!! The hotel is in a really easy location to find right off the interstate and it is close to the event center we went to go to and also restaurants and casino's.

"Great place to rest in Elko"

4
01/08/2017

We stop at this hotel every year and they are a dog friendly hotel. There are several grass areas around the hotel for your dogs to roam. Rooms are comfortable and the service it great. The only thing I wish was better is the breakfast.

"a decent place for a quick layover"

4
23/07/2017

We have stayed here many times over the years on hour return home from Montana. The room is always clean, the bed comfortable. The walls are thin so one hears traffic in the hallways and loud voices in adjoining rooms -- tolerable for the one-night stays we have. Service is minimal but the staff reasonably friendly.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments the review and your business.

"Very Nice Hotel"

5
22/07/2017

Very nice hotel easily accessible from the freeway. The initial room booking was incorrect, but the receptionist was able to resolve the problem. The hot, steam table breakfast was decent and had a good variety of items.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and we appreciate the breakfast review as we are working to improve this area.

"Clean Quiet BW close to what you need."

4
21/07/2017

This is a clean quiet BW close to anything you may want in Elko. The staff was friendly and the breakfast was good. The only problems we had were slow internet and fuzzy TV reception. There is not gambling here so it is very quiet. Very good pizza place just down the street.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for taking the time to review our hotel. We apologize for the internet and TV reception they are provided by the local cable company and we are told they make weekly improvements nevertheless as they do we have some days or times of the day that reception is poor. If it does not improve soon we will change vendors to move from cable.

"Ants in my room"

1
19/07/2017

There were ants in my room on the last night I was there. Immediately left the room and asked to change. They did not have another room available and didn't even have bug spray. So, I put everything up high and dealt with it.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Guest intended to stay in room so we did not want to use bug spray and have the guest remain in room for the night. The housekeeping antiseptic cleaner had hydrogen peroxide and was used to spray and kill the ants. Guest remained safe in from and was even locating dead ant bodies when we left.

"Great Breakfast and Service"

4
18/07/2017

This is nice facility with friendly staff. We found the beds to be great and there was no distracting noise, even though the hotel is on the main street of Elko. The evening clerk was very helpful in locating the local Basque restaurants in Elko. We used the pool and the hot tub, and found them nice and clean. My granddaughter complained a little about the amount of chlorine in the pool, but I didn't find it a problem. We had some minor mechanical difficulties in the room, but since it was a Sunday evening, there was nobody available to work on them, and they were minor inconveniences. I reported them in the morning, and the day clerk thanked me an added points to my loyalty card...since they often don't find out about problems in a timely way. The full breakfast was great. The scrambled eggs were pretty darn good for being prepared in advance. The breakfast was nicely presented and closely tended to keep everything fresh.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and your business. We appreciate you taking the time to share your feeling and make us better.

"Not a good hotel"

1
17/07/2017

This place was the worst. Didn't have any other choice-other hotels were all booked. On my way wih the family to Park City Utah for some fun and we wanted to stay a night to rest before we continue with our trip. I pretty much made a mistake an learned from it- never again. There is nothing abou this place that I liked. What can I say it's BW

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your recent review of our hotel. We apologize that our hotel did not meet your expectations. We appreciate the time you took to let us know where we can improve and we will be sharing your comments with our team. We do hope to have the opportunity to offer a better experience in the future.

"Great stopover"

5
16/07/2017

We stopped here after visiting Yellowstone and on our way to San Francisco. We were very pleased with the room and service. Pool was excellent. The hotel had a large breakfast area and lots of selections...even Strawberry waffles.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments and business. We hope to have whipped cream in the future for the strawberry waffles.

"Horrible Experience"

1
13/07/2017

It was 100 degrees in Elko; the air conditioner in the room did not work despite repeated assurances from the staff that it had been fixed. There was no internet service. The room and the property were dirty. I was charged $150 per night for a room that was worth maybe $39.95. Our company will NEVER book another room with a Best Western property.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your recent review of our hotel. I apologize that your room did not meet your expectations. We appreciate the time you took to let us know where we can improve and we will be sharing your comments with our team. We do hope to have the opportunity to offer a better experience in the future. We would like to make it right with you for this stay.

"Good stopover"

4
10/07/2017

We stayed here with our dog driving from Michigan to California. Very convenient stopover--comfortable room, nice area for walking dog, easy on/off I-80, and lots of restaurants for dinner. Hotel breakfast was above average, with very helpful staff.

"Nice Hotel"

5
10/07/2017

We stayed for 3 days, while visiting relatives in Elko. Hotel is on Idaho St (main drag), close to lots of shopping, casinos, but also not far from city park where we thoroughly enjoyed 4th of July fireworks show. No restaurant on site, but not a problem, great local eateries to choose from. Parking is great, luggage carriers available, clean rooms; all in all no complaints what so ever; and our family would definitely stay here again!

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and business. We appreciate your sharing the details of the parks and fine food in the area of our hotel.

"Great hotel, has been renovated"

4
10/07/2017

Great hotel for road trip stop over. It was clean, quiet and the rooms were updated and beds comfortable. For the price, it can't be beat. Breakfast included and was typical for a hotel - waffles, juice, coffee, eggs, potatoes.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank for your comments and business. We appreciate your loyalty and recognizing the amenities we off to all guests.

"The Oldun in Elko Nevada"

4
10/07/2017

A good quality Hotel in a town which is mostly a "stop off" en-route to somewhere else. Our stay was marred by a minor, but these days an important, matter, failure to be able to provide an adequate internet service and an "off-hand" approch to the problem.

"Clean, great location. Great sleep"

5
03/07/2017

Clean great location friendly staff would highly recommend this motel to anyone willing to pay the cost. The hotel was one of the best Best Western motels we stopped on I80 and I 70 across the country. Not all were as clean and personable.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and business. We appreciate recommending our hotel and will continue to endeavor exceed all guest expectations.

"good beds"

5
02/07/2017

the hotel is clean with good beds and a very nice pool, breakfast was good except for the nasty bacon and the cheese on the omelet . i need to add more to the review to get enough for the review to be posted

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and business. We appreciate the bacon comment and hope that less fat in the hot tray will solve the item as we have made that change finding the same. Cheese on the omelet is optional and the guest makes the choice at breakfast to add grated cheese or salsa as desired. We hope to see you again.

"Elko trip"

1
30/06/2017

Clean and comfortable rooms. Breakfast was adequate but could have been better. Though I didn't do too much interaction with the staff, they were all helpful and friendly. If ever I know of some one traveling on Interstate 80, I'd recommend the Elko Best Western.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and we appreciate your business. You scored our hotel all 1's which translates very dissatisfied on tripadvisor. I do hope all was well and if not would like to make it right. Alan 775-738-8797

"Best room of our trip"

5
28/06/2017

Checked in late without reservation. Front desk gal was eager to help and worked things around so she could find a room to meet our needs. By joining BW we got a nice discount and stayed in premier suite. Most comfortable bed of our 14 day trip (among multiple hotels). Room was absolutely spotless.

"Elko, NV Best Western - Great service."

5
28/06/2017

The manager and staff of Elko BW were exceptional. We had an issue arise (not related to the hotel) and the manager, Alan, went out of his way to accomodate us. The room was very clean and comfortable. Breakfast could be improved but we did not stay there for the breakfast.

"My Go- To Hotel in Elko"

4
28/06/2017

This hotel is quiet and has an enclosed parking area and lawn in the back to sit out on if you feel like being outside. It is a family oriented venue-no casino on site. The rooms are spacious and comfortable and you can bring your pet. There is room to haul in a large trailer if you need to. They provide fresh coffee in the lobby to take a cup with you for the road. I like staying here and have many times.

"easy and clean"

5
27/06/2017

This is a great location in elko if you are traveling through and was very clean and comfortable. Quiet rooms updated baths and wi-fi were all very nice. I will stay here again when traveling to the West coast.

"TOM FROM SAN FRANCISCO"

5
26/06/2017

Good motel for a one night stay in Elko NV on our way back to California. No problems with hotel except someone at front desk really did not know the restaurant scene. Recommended a Basque restaurant with only two Basque items on menu; Also said it was within walking distance--5 very long blocks in very hot weather. We found a good restaurant on our own--one block away.

"Long drive day"

5
22/06/2017

We drove 10 hours and our first stop to have fresh baked cookies to greet us! I cant tell you how this makes a tired 11 year old boy feel very happy Granson !! Then a swim in the pool to get ready for bed. Nice room to sleep in and very clean.

"Charged for employee error"

1
21/06/2017

I made my reservation for Aug 19, as we are planning to be in the area for the lunar eclipse on Aug 21. The clerk could not figure out how to send my confirmation via email, but manually gave me the number. On June 21, I received an e-mail asking how my stay was. They reserved the wrong date and charged me $128 for the room that I am fighting to get back due to an employee's mistake.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Wrong date booked and guest was given a complete refund and correct date now booked for the guest. Guest very happy with service after talking to hotel.

"Easy access, clean, friendly and comfortable"

4
19/06/2017

A welcome and friendly reception after a long day's driving down from Yellowstone/Teton. Rooms are larger, tho I prefer to have one bed rather than two joined together! Clean and comfortable. Good complimentary breakfast too.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments which help us to improve and be better. We appreciate you business.

"Pets allowed, odor in room."

2
19/06/2017

The hotel staff was friendly. Hotel allows pets, there was an order to the room, I would not have stayed if I knew about the pet policy. The hotel was quiet. Refrigerator in room worked. Air conditioner worked. Breakfast was adequate.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Sorry to have missed you at check out. We apologize and would like to know the room number so that we can check up on cleaning policy and housekeeping to avoid any odor. We do clean all pet rooms after every stay so that no odor should remain. Just hope to avoid any problems such as was experienced by you or in the future.

"Clean, friendly, and pet-friendly!"

4
18/06/2017

We stopped by on a Friday night with no reservation and the friendly front desk staff was able to find us a pet friendly room. The breakfast was great - loved the coffee machine especially! Will definitely stay here again!

Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your comments and business. Thank you for commenting on the coffee machine we do like to know if it is appreciated.

"BW Elko"

5
14/06/2017

In Elko this hotel stands out. Breakfast exceptional. Stall excellent Book early.. We stay here for the Elko mining show every year. Prices are higher early June for that show. Has everything you need and central location.

"One night stay"

4
12/06/2017

Traveling from Ca to Mn and stayed here for one night. Room was clean and comfortable. Bathroom was in need of a remodel as bathtub lining was cracked and had come off in big chunks, leaving a clean but icky looking bathtub. Breakfast was good, biscuits and gravy, bacon, breakfast burritos, waffles, etc. Room was also quiet.

Alan D, General Manager at Best Western Elko Inn, responded to this review
The bathtubs are currently being resurfaced stated June 9th. Just missed having you with a new tub. Thank you for your comments and business.

"Best place I've stayed"

5
08/06/2017

Very nice, well-appointed rooms, comfortable beds, free WiFi, fridge, micro, new tv's. Indoor pool is large and goes to 6 ft depth with piped-in music and is open 24/7. There is also a Jacuzzi. An exercise area is adjacent with tv. Our desk clerk Sue was very helpful and accommodating and got us signed up for the rewards program which immediately earned is gift cards. Breakfast buffet is the best I've seen. Coffee available goes from regular to cappuccino and lattes to hit chocolate. More variety on cereals and breads than usual. Waffles were crispy outside and soft inside and choice of plain or banana nut. Hot foods were fresh and tasty and they have a commercial toaster. We complimented the lady managing the breakfast at how good and appealing it was.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and business. It was good to hear your perspective on the hotel we try hard to make it accommodating and appealing to our guest's needs. We appreciate you recognizing Sue at the desk she is a jewel.

"Westbound stay in Elko"

5
08/06/2017

Nice Hotel. Nice location: Downtown Elko. Helpful staff. Comfortable room. I thought it was too expensive. The Best Westerns I have stayed in in Oregon have had a person cooking eggs at the free breakfast which was much better.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and yes we are looking at cooking eggs to order. We appreciate your business.

"Smoke Scented"

2
07/06/2017

The outside of the hotel looks like it was remodeled recently. This is not the case. The halls were not air conditioned and they whole place smelled of smoke even though it is bill as a smoke free facility. I filled out BW survey after my stay and they called to get details. The TV remote did not work, so my husband went down to the office and they gave him new batteries, still did not work. Bathroom door had water damage and was peeling from the bottom as was frame around the door. We stayed at a different place on the way home. Will never stay here again.

Alan D, General Manager at Best Western Elko Inn, responded to this review
We apologize for not exceeding your expectations. The hotel is non smoking and with strict enforcement we hope the smell of smoke is not coming in through the doors. We are investigating your comments. We will make whatever changes need to be made to make sure and no other guest has a similar experience. Thank you for your comments to make us better.

"Generally good with a few issues"

3
06/06/2017

We stayed here for a night while on a road trip. The regular rates are a little high, but I got an excellent government employee rate. The location is very convenient from I-80. On the good side, the staff were very welcoming and friendly, and check-in was quick and smooth. The room was quite large and we found the beds comfortable. The wifi worked reasonably well. The room was surprising quiet, and it's always nice to have a fridge handy. It's an older property that has updated decor. Pool is open 24/7, but we didn't use it. There's no restaurant on site, and unless you want fast food or a bit of a hike, you'll have to drive to eat--not something we wanted to do after 500 miles in the car. Breakfast is included, but pickings were somewhat slim by the time we checked it out at 8 am. The cooling system was noisy; without it, the room was too hot. Our bathroom had no shampoo and a dirty towel had been left on the shower rod. The remainder of the room seemed clean enough, but these seemed to me to be signs of sloppy housekeeping. When we mentioned the missing shampoo, the person at the desk apologized, gave us some, and made note of the room number, which was a good response (we hadn't yet noticed the towel). If I pass through Elko again, I'll definitely consider this place.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments we appreciate you selecting our hotel. The comments have been shared with our staff and noted to make sure the same thing will not happen to you or another guest.

"Very accommodating"

4
05/06/2017

Enjoyable stay at a clean, friendly hotel. The suite room was perfect for our family of 6. Hotel pool and hot tub was nice respite from long drive. Fitness equipment could use updating. The hot breakfast was filling.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments about the suites being accommodating and business. The fitness equipment is being serviced and updated.

"Everything clean, good room layout &...printer works! Business center works!"

5
31/05/2017

Quick review as we depart our one-night stay with two cats to say how much we appreciated the good room layout (#148), good coffee at front desk despite the complicated coffee/hot chocolate machine in the breakfast area giving the staff trouble. Everyone on staff that we passed smiled. I am writing with special gratitude that everything in the business center actually worked--the PC could be figured out even by this loyal Mac user, paper was in the printer, and I could accomplish my task without running to the front desk for help. Sheets crisp and clean, bed comfortable, TV news accessible, air conditioning worked. Only "complaint" -- the window screen was broken where someone else's pet had evidently tried to escape, so we could not leave the window open those 4" that our cats so love to look out and sniff their surroundings. Pool looks terrific--large--hot tub alongside, but we didn't have time, darn. Wi-Fi excellent. So glad that we used TripAdvisor for ratings to find this gem. My husband used Yelp for our dinner at Luciano's--very nice, good Italian food, waitress Mariah particularly lovely.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and selecting our hotel. The comments on the area are very appropriate also great restaurants and you pick what my staff think is the best. We are getting the screens fixed just waiting on the contractor show up.

"Elko Meeting"

5
29/05/2017

Stayed here before. Knew the quality. Price is right. BW is always my first consideration for many years. They are not always available in some of the locations that I travel but their prices are nearly always comparable to other similar lodging in an area.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank for your loyalty, business and comments. The Elko management and staff appreciate your comments.

"Best Western Elko, Nevada"

5
26/05/2017

I stay at this location every time I am in town. Some of the long time staff has become like family. They treat you with the utmost professionalism and make you feel comfortable and welcome. I will continue to stay at this location in the future. I have been a repeat member for at least 3 years and have and no reason to change where I stay. I would recommend the Best Western Elko to any one interested in an affordable and customer friendly experience.

Alan D, General Manager at Best Western Elko Inn, responded to this review
Thank you for your loyalty and kind comments. The staff and management appreciate your recognition and that what we are doing is working to make every stay enjoyable and rewarding.

"Elko Inn"

3
26/05/2017

Upon my arrival, the carpet was unkept which created doubt about the room itself. When reported to the staff, they informed me that they would let housekeeping know my concerns. No other accommodation were offered or suggested.

"Very Nice Hotel at reasonable price"

5
24/05/2017

The rooms are big and clean, the hotel is clean and has nice pool, breakfast area, and workout room. The staff was friendly as well. The pool is full size and inside, and also has a hot tub. Some of the rooms have hot tubs as well.

"Exceptional"

5
23/05/2017

Home made cookies for guest, breakfast buffet with a broad selection of both cold and hot food, very nice in door pool and sauna, pleasant staff, comfortable beds. We got a one bedroom suite; but, the price was a little more than what you might pay elsewhere for just a room with two beds. We had a full size, kitchen, not a kitchenette. Fantastic!

Alan D, Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and mentioning the attention from our staff during our stay they try very hard to make you stay exceptional. We do have a large pool and hot tub. the breakfast we try to have the best in town and a good variety.

"Nice place and good service"

4
23/05/2017

The hotel was clean and comfortable and the staff helpful and polite. The breakfast was the norm but hot and plentiful as well as varied. The lady at the front desk at check in time was very helpful and accommodated our need for a first floor room and was very prompt at replacing a missing light bulb in our room.

"Horrible stay"

1
20/05/2017

I stayed here twice with my dog. The most recent time was horrible. First of all, they put all the people with dogs in one hallway which wouldn't be a problem if the hotel wasn't packed and most of the dogs there were either loud barking dogs or aggressive towards my dog and I in the hallway and outside. I had a giant dog lunge and snarl at my dog and I as we were walking outside , the owner almost lost control of it and I had to jump back and pull my dog back to keep us from being attacked. When I asked to move rooms, the hotel refused. They said they'd go knock on the doors of the rooms with barking dogs, so I told her which rooms. But since the dogs didn't bark while she was in the hallway for a moment she didn't do anything and the barking and scratching on walls continued off and on throughout the night making for a very restless night of sleep for both my dog and I. I understand designated rooms for dogs, but putting them all together is a recipe for disaster on a busy night. Next- the fridge and fan in the room make a horrible creaky sound that indicate they both need to be serviced. Finally the worst part of all- I was using the hot tub when the maintenance people came in and said " don't worry we won't bother you , Just testing the chemicals in the water." I say okay.. then they bring in bottles of chemicals and I ask if they're going to apply those while I'm using the tub and they said " no we aren't allowed to put chemicals directly in the tub." Then they proceed to dump chemicals into the filter of the hot tub which flows directly into the hot tub. I watched as milky and hen blue chemicals were poured into the direct water I was in. Then she turned on the jets to "run it through the lines" within a minute my nose, throat and eyes were burning so bad I had to leave. Never staying there again. Didn't get any sleep, and didn't even get to relax in the hot tub that I specifically chose that hotel for. Major disappointment for a Best Western.

Alan D, Manager at Best Western Elko Inn, responded to this review
I apologize for not making your stay as expected. We work hard ti enforce the pet policy that all guests with pets sign and agree too. The problems you indicate should never happen if they do the pet and occupants are ask to leave the hotel. Our staff are trained and normally call a member of management to help when a problem arises. We contract with a company to maintain our pool and should never have a problem. I will meet with them immediately and resolve the inconvenience and discomfort you experiences. I hope all is well now and please contact me I would like to make this right with you. Alan the GM 775-738-8787 at the hotel.

"Another Good Experience"

5
18/05/2017

My two small dogs and I have stayed at the Best Western Elko several times and we have never been disappointed. I will stay again when I travel in this area. The pet area is conveniently located and my dogs take care of their needs. Pet bags are available, but sometimes need to be refilled. That is not an issue for me, as I always carry bags with me.

"Poor hotel processes"

2
18/05/2017

The hotel does not have a check in/out process when their electronic systems fail. Needless to say they were unable to see room inventory or reservations. My family and I had a reservation for a double queen bed room as there was three of us traveling. The hotel staff assigned us a single bed room as they had no idea what rooms where left or reserved.

"Nice stay"

5
16/05/2017

We stayed one evening in the Best Western. The staff was super helpful and accommodating. We were scrambling at the last minute to find a hotel and the staff was incredibly amazing and provided us a room. It was clean and convenient.

Alan D, Manager at Best Western Elko Inn, responded to this review
Thank you for selecting our hotel for your stay and commenting on the staff taking exceptional care of you.

"Elko best western"

4
15/05/2017

The rooms are Quiet and Clean. I found the beds to be very Comfortabl The rooms are quiet and clean the Internet works just fine I had no difficulties with it I found the beds to be very comfortable The breakfast was average hotel fair I would recommend this hotel to anyone staying in Elko if you like a really good breakfast to start your day I would go somewhere else otherwise this is fine

"One night stay"

3
10/05/2017

We stayed for one night during our drive from the Bay Area to Denver. The room was large, clean and reasonably priced. Check in was efficient. Staff were friendly and helpful. We would stay there again.

Alan D, Manager at Best Western Elko Inn, responded to this review
Thank you for your comments. Be safe and return soon.

"Pet friendly and convenient"

3
09/05/2017

The price was high compared to other local motels. The pet area was great. Breakfast was nothing special. Our bathtub did not drain for hours. Staff was friendly and helpful and the location was central to many shops and restaurants.

Alan D, Manager at Best Western Elko Inn, responded to this review
Thank you for your comments.

"Family trip"

5
08/05/2017

The use of Bestwestern has been convient and pleasent. It is good feeling to be able to stop at a Best Western motel and know that all the needed things are there ready for a person without having to worry about it

Alan D, Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and we will always try to exceed your expectations.

"Great place to stay! "

5
07/05/2017

Amazing place to stay! Staff is super friendly and helpful. They offer free cookies to guest and when they noticed I was in a bad mood from having a rough day they baked me a fresh batch! Nice pool and hot tub open 24 hours. Super comfortable beds! Mine was a pillow top! Great breakfast in the morning they had eggs, biscuits and gravy, fruit, waffles, French toast stick and more! Definitely would come back!!

Alan D, Manager at Best Western Elko Inn, responded to this review
Thank you for your comments and recognizing the extra effort of the front desk. Warm cookies always make us happy.

"Excellent hotel!"

5
05/05/2017

Large rooms, nice bedding, good breakfast, great staff, easy parking, close to everything! The bed was a little firm for my liking but the sheets and pillows were awesome! Would definitely stay here again!

Alan D, Manager at Best Western Elko Inn, responded to this review
Thank you for your comments. Be safe and return soon.

"Solid / Comfortable / New Best Western in Elko, Nevada"

5
27/04/2017

I thoroughly enjoyed a very comfortable one night stay @ Best Western Elko. After reading a few bad reviews, I still decided to go-ahead and book a room via Hotels.com. My review are as follows: * Room was clean, comfortable king size bed with a great flat screen TV. Tons of cable cannels; who ever wrote they were limited was just wrong. Super soft towels. * The free hot breakfast has real eggs and great coffee (3 different kinds of coffee) full lay-out of pastries (more than Hampton Inns), FYI, I choose to refill my to-go cup of coffee with the Best Western cafeteria espresso coffee in lieu of stopping at Starbucks, it's that good! d) THE friendliest staff, who ever wrote a review of them being harsh is just wrong, I found these people super sweet, just couldn't do enough for you. e) As I have mentioned above, the past reviews giving the Best Western Elko anything but raving reviews is most probably competition trying to slander f) The Best Western Elko Inn is number one on Tripadvisor and "Excellent" rating on Hotels.com for a good / legitimate reason; its a great stay, Enjoy, I did!

Alan D, Manager at Best Western Elko Inn, responded to this review
Thank you for a great review and we will do everything we can to maintain excellent customer service.

"Modern and Very Clean"

5
27/04/2017

Room was updated and the maid service did an excellent job of preparing the room as well as cleanliness. Overall, the staff does a great job. Breakfast was good with a variety to suit most everyone. We will plan on staying at the Best Western Elko the next time through.

Alan D, Manager at Best Western Elko Inn, responded to this review
Thank you for your comments on clean comfortable room. We do have a great breakfast and work to maintain it as the best in town.

"Always Great"

5
27/04/2017

As usual, this BW never disappoints. Sue and the staff are professional, courteous and friendly. Check in is a breeze. The super spacious rooms are always very clean, bedding is wonderful, towels are thick and thirsty. Breakfast is average and could use some improvement. We always travel with our dog and the pet station and walking areas are always nicely kept. We will always stay here when coming through Elko!

Alan D, Manager at Best Western Elko Inn, responded to this review
Thank you for your comments. We work hard to maintain a great hot breakfast with lots of choices please let me know what improvements you would like to see. Alan GM 775-738-8787 or [email protected]

"Worst and dirtiest hotel experience "

1
23/04/2017

I stayed with my mother in a two bedroom suite with a kitchenette during our road trip west. The only positive was that the beds were moderately comfortable. The negative was everything else. The entire place was filthy- dirty fingerprints on the light switches, splashes of something on the walls, attempted paint repairs on the walls in different colors, moldy ceiling in the bathroom (like a leak must have happened) filthy floors (white socks turned black) and the couch not only had stains all over it, but it was ripped to shreds by something. Not only that, but someone at the hotel thought it would be a good idea to book a party of children in the suite on the second floor. And lest you think the hotel didn't know about the party, they had signs up outside the door and down the hallway leading to it. Neither my mom nor I were able to sleep because the walls and floors are paper thin. And this is after I requested to be on the second floor and was told suites were only on the first floor. When I informed the hotel staff of the less than optimal stay the next morning, I was told, "sorry, but suites are only on the second floor." Customer service is lacking - as is a proper cleaning staff. Stay away!!

Alan D, Manager at Best Western Elko Inn, responded to this review
Thank you for your comments. I will review the room and staffing that week and make sure this never happens again.

"Very clean!"

5
23/04/2017

This place is great! Staff is wonderfully helpful and the place is really clean! Breakfast was really good and had staff right there to help you with all of your needs! Rates were awesome and if they stay that way we will be quick to return.

Alan D, Manager at Best Western Elko Inn, responded to this review
Thank you for your comments

"Great stay"

5
17/04/2017

This place is great! Excellent room and awesome breakfast! The breakfast burrito was delicious and the coffee was great. The room was clean and big enough for our family. The pool was a great surprise too (open 24 hours!)

Alan D, Manager at BEST WESTERN Elko Inn, responded to this review
Thank you for your comments. We try hard to make your stay just like home.

"Raves to Best Western Elko!"

5
16/04/2017

I can't speak highly enough about the good folks at Elko Best Western! My eighty-six Y/O mother and I found ourselves stranded in Elko over the Easter holiday weekend. Happily, we booked an additional night in our spacious, lovely room. The complimentary breakfast was beyond expectation, but the staff was absolutely over the top! Particularly John, who was kind, efficient & had terrific suggestions for everything from tire pressure to great eats! Thank you BW Elko, for making our bad luck situation into an actual "holiday"!

Alan D, Manager at BEST WESTERN Elko Inn, responded to this review
Thank you for your comments and recognizing John taking good care of you as a guest.

"Quiet, comfortable hotel"

5
16/04/2017

We have stayed at this Best Western many times and have never had any complaints. The staff are always friendly and helpful. The room always clean and bed extremely comfortable. Their large indoor pool first attracted us to this hotel. Their breakfast bar has everything, but this time we were disappointed they no longer had turkey. sausages. We always highly recommend this hotel to friends.

"Nice hotel."

3
12/04/2017

The staff are very nice. The rooms are dated but clean and roomy. Breakfast was ok...healthier options would be nice. We were assigned our room but when we went to open the door, there was already someone in it. It seems that someone had sneaked in and was occupying the room. He quickly left when he realized we were checking in. The staff was extremely apologetic and gave us another room.

Alan D, Manager at BEST WESTERN Elko Inn, responded to this review
We apologize again for your experience at check and and have taken measures to make sure it never happens again. We invite you back to stay with us and promise the make you stay one to remember for our service.

"Big Clean Room"

4
09/04/2017

Our room had a king bed that did not come close to using up the space for the second bed. Easy check in, I just drove in a was given the CAA/AAA rate with me card and ID. Room 152 is close to the exit and gives you a easy in and out. Pet friendly.

Alan D, Manager at BEST WESTERN Elko Inn, responded to this review
Thank you for your comments. The rooms are large as you note and your pets are welcome. Be safe.

"Good Value-professional friendly staff."

4
09/04/2017

The grandchildren loved the pool. Best place in town for a stay with children. We travel through Elko often and have stayed several places. This is my new favorite stop. Very helpful staff all the way around.

"Not staying again"

2
08/04/2017

The room was clean. The phone didn't have anything numbers or calling information. It was random picks to be able to use it. The tv selection had cable news channels but NOT FOX NEWS. I don't want a hotel chain choosing where I get my news

Alan D, Manager at BEST WESTERN Elko Inn, responded to this review
Thank you for your comments. The hotel has no control over the cable company not providing Fox News. Sateview cable is in a contract dispute with fox news and pulled the channel. We are moving to a new provider but the entire ares of Elko does not have Fox because of the Local Provider.

"Elko Nevada Best Western"

2
07/04/2017

Well there was a wonderful supportive bed, but that was it. The room wreaked of pet urine. The tall lamp did not work and the bathroom was in disrepair and falling apart. An electrical box was sticking out of the wall and moved when you plugged an item in. Tried to report upon checkout but no clerk was up front to report to.

Alan D, Manager at BEST WESTERN Elko Inn, responded to this review
Thank you for your comments. Maintenance is in the room some one got your message and the repairs a completed and carpets shampooed. We truly apologize and housekeeping was alerted to your comments. As a pet friendly hotel w take care to make rooms fresh and clean every time. Our goal (standard) is no indication of a prior guest. We did not meet your we expectations but will make certain future guests do not have a similar experience. We invite you to return so we can impress you on your next visti.

"Great Place to stay at a reasonable price"

5
27/11/2016

I was in Elko for a convention and decided to stay near the convention facilities. The Best Western was just down the road from the Elko Convention area so I picked it. I was truly surprised with the quality of the rooms and the facility itself. Elko isn't exactly a large city so I figured it would be somewhat backwards in amenities but I was pleasantly surprised. Upon arrival the night shift gal was working very hard helping a customer on the phone but kept us in mind since we had just arrived. She worked both our check-in and the phone without making either of us feel like we were being ignored. The front area had nice fresh cookies and hot coffee. Both were a great, the cookies for the kids traveling with us and the coffee for us adults...ok we like the cookies too... Anyway, after waking up early I went on the hunt for some more fresh coffee and found and awesome Breakfast spread. 3 types of eggs, bacon (yes real bacon) and sausage (turkey for the health minded folks). Of course there were all types of cereal, both hot and cold, along with make your own waffles. All in all it was a great breakfast and saved going out to buy a good meal. If you're traveling through Northern NV and are stopping for the night in Elko, or just visiting, I'd highly recommend the Best Western.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Your review and business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 775-738-8787. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Danny Baker, CHA General Manager BEST WESTERN Elko Inn

"Kind to dogs"

5
27/11/2016

I needed a dog friendly place. The room was comfortable and clean and had a microwave and fridge. Climate control was efficient. It was quiet. The free breakfast was tasty. Most of all, the dog was no problem and there was a dog exercise area. It wasn't fenced in but it was safe. They gave us dog treats at check in. The rate was good, too, less than $100 per night.

Erika M, Manager at BEST WESTERN Elko Inn, responded to this review
Dear Claire D, Thank you for the 5 star review these are my favorite ;) I'm happy you enjoyed your stay and I agree with you on breakfast it is super yummy. We also like taking care of our fury friends and treating them as well. We hope to see you back soon. Thank You, Erika Mendoza Assistant General Manager

"nice hoel, just what you would expect from a best western"

4
26/11/2016

very very nice front desk staff, gave me an unexpected military discount, unasked for. (saw my dog tags.) nice room, good bed, good bathroom, every amenity. very clean. quiet. excellent wifi internet. good location.

Erika M, Manager at BEST WESTERN Elko Inn, responded to this review
Dear The_Hobes Thank you for taking time for completing this review I'm so pleased to hear that your stay with us was enjoyable and that you got to take advantage of our wonderful amenities. We hope you come back and visit us soon. Respectfully, Erika Mendoza Assistant General Manager

"Nice Hotel"

4
23/11/2016

Stayed 2 nights last week in two different rooms on non-sequential reservations, both were on the second floor and in great shape minus loud heaters. I slept with the heat off and then needed the room warmer in the morning for working/conference calls and the in-the-wall heater is minimally effective and loud. Breakfast was good and checkin/checkout was quick and without a hitch. Staff were nice and professional. This hotel picks up some minor noise from the busy street out front, but is set back nicely and is also away from the interstate. All-in-all, fairly quiet. I would definitely stay here again.

Erika M, Manager at BEST WESTERN Elko Inn, responded to this review
Dear Nick H, Thank You for your review I'm glad that both of the nights you stayed with us you enjoyed your stay we will definitely get our maintenance man to take a look at those heaters sorry for the inconvenience. So happy to hear that you will stay with us again. :) Thank You, Erika Mendoza Assistant General Manager

"Unexpected gift."

5
21/11/2016

This is a great hotel. A very unexpected gift in the middle of no where. The staff was extremely helpful and gave great recommendations for dinner. The breakfast was better than expected. All in all a great value and enjoyable place to stay.

Erika M, Manager at BEST WESTERN Elko Inn, responded to this review
Dear Travelinmama5, Thank You for the 5 star review!! Your review just made my Day I am so glad to hear your stay was enjoyable and that our staff was able to recommend some wonderful restaurants for you. I agree with you on our breakfast it really is quiet delicious ;) We hope you come back and visit us soon. Respectfully, Erika Mendoza Assistant General Manager

"Excellent place to stay"

5
19/11/2016

Treated very well by staff at this location. Beds were comfortable but a little tall, we had a king..Breakfast included was better than most hotels. Cookies at front desk. Felt secure at this location. Gas stations and restaurants nearby. If you cant do stairs, ask for a 1st floor room or a room near the elevator if your on the second floor. Only saw one set of elevators near lobby. Pet friendly, have a grassy area and pet stations.

Erika M, Manager at BEST WESTERN Elko Inn, responded to this review
Dear Dombrowski2014, Thank You for taking your valuable time on completing this review and for the 5 stars. I am so glad you enjoyed your stay and that all of our wonderful and convenient amenities worked for you. We hope that you come back and visit us soon. Respectfully, Erika Mendoza Assistant General Manager

"Excellent stop on our cross country drive"

5
19/11/2016

This motel was a great value at the price we've typically paid, for a cleaner, more spacious room with superior breakfast and larger than usual pool. Super friendly staff. Elko wasn't our destination but I am glad to have stopped in overnight.

Erika M, Manager at BEST WESTERN Elko Inn, responded to this review
Dear Kathy V, Thank You for your wonderful review we are pleased to hear that you enjoyed your stay with us and that you decided to stop in Elko and chose to stay at Best Western. We hope you come back and visit us soon. Respectfully, Erika Mendoza Assistant General Manager

"Oregon trip "

1
09/11/2016

We will not stay here again. Not clean. Terrible bathroom and shower. Water ran all over the floor. Noisy heater. Door was difficult to lock. Dim lighting in room. Staff was okay. Reservation was ready for us. Overpriced.

Erika M, Assistant General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Seachuck6, I Apologize that your experience at our Establishment did not exceed your expectations, We hope that you will give us a chance to provide better service for you during your next stay should you chose to stay with us again. Wishing You the Best on your many adventures. Erika Mendoza Assistant General Manager

"comfy and clean"

4
08/11/2016

Very comfortable, clean, pleasant experience. Nothing super fancy, but perfect for the standard business trip or traveler passing through the area. safe environment for solo women travelers. Close to a shopping area.

Erika M, Assistant General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Diane M, Thank you for taking time to complete this review I'm happy to hear you got to enjoy your stay. Being close to a some of the local shopping centers is a plus!! We look forward to seeing you again on your next trip through our area! :) Thank You, Erika Mendoza Assistant General Manager

"Hotel review"

5
02/11/2016

I enjoyed my stay and will use Best Western again. The staff was courteous and helpful. The food was good and the rooms were very clean and pleasant. The grounds were very tidy and it was close to town. The property was very clean and well maintained.

Erika M, Manager at BEST WESTERN Elko Inn, responded to this review
Dear Gayle, Thank You for wonderful review coming in this morning and opening this up just put a HUGE smile on my face. :D I'm so happy you enjoyed your stay and that we met your expectations we hope to see you back soon. Respectfully, Erika Mendoza Assistant General Manager

"Great Hotel and Location"

4
30/10/2016

This hotel was older, but very clean and very quiet. The rooms were spacious and the bathrooms were as well. It is located very close to most of the local area restaurants. I would definitely recommend this hotel.

Erika M, Manager at BEST WESTERN Elko Inn, responded to this review
Dear socialsmith, Thank you for taking time to complete this review I'm happy to hear you got enjoy your stay. Being located close to a lot of the local restaurants is a huge plus!! :) We hope you come back and visit us soon. Thank You, Erika Mendoza Assistant General Manager

"One of the best Best Westerns"

5
29/10/2016

You have a wonderful Hotel, a great breakfast area very comfortable beds very nice rooms. I travel for work and stay at many Best westerns though out California and yours is at the top of my list. Thank you

Erika M, Manager at BEST WESTERN Elko Inn, responded to this review
Dear Dave H, Thank You for taking time to give us a 5 star review I'm glad you enjoyed our yummy breakfast and that you had a nice stay. It's wonderful to hear that you choose to stay at Best Westerns and we hope to see you come back soon. Thank You, Erika Mendoza Assistant General Manager

"TWO DAYS STAY"

3
27/10/2016

Breakfast was awesome and i enjoyed it very much.Additionally, the room was okey and it met my expectation althoguh there were no room sleepers for my foot.The receptionist was kind of rude hence i couldnt enjoy my two days stay at best western elko in.

"Complimentary breakfast was great"

5
26/10/2016

The room was fresh and clean and the bed was comfortable. We liked the roomy king size. Although we did not use the refrigerator, it was nice to know it was there if we needed it. I noticed we had an ironing board and iron and also a hair dryer. These things are good to have on hand. The receptionist, Sue, was especially friendly.

Erika M, Manager at BEST WESTERN Elko Inn, responded to this review
Dear boamhome, Thank You for your wonderful 5 star review! I'm glad that you enjoyed the nice roomy king size and I agree with you it's always huge to have the extra amenities in the room you just never know when you might need them also Thank you on the shout out to Sue I'm sure she will appreciate your kind comment and we hope to see you back soon. Respectfully, Erika Mendoza Assistant General Manager

"Always a good stop!"

5
24/10/2016

We go between Salt Lake and Sacramento several times a year and the Elko Best Western is a good mid-way layover for those who just don't want to make the 10 hour drive. (8 hours if you fly very low!) Well kept facility and a nice breakfast before getting back on the road in the morning.

Erika M, Manager at BEST WESTERN Elko Inn, responded to this review
Dear 4Smokey, Thank You for your 5 Star review! We are happy to hear you chose to stay with us after your long drive and able to get some rest and also to enjoy our Delicious breakfast in the morning before heading out We hope to see you back soon. :) Respectfully, Erika Mendoza Assistant General Manager

"Always a pleasant stay"

4
24/10/2016

I enjoy getting away on the motorcycle for long weekends, and I always plan a few trips a year to Elko in the spring and fall. I ALWAYS stay at the Best Western Elko. Biggest indoor pool in Elko, with a Jacuzzi. Rooms are always nice and clean. Good central location, within walking distance of local eateries. Had an issue with my A/C unit...told the associate at the front desk (Patsy) and she had the unit replaced within the hour. Both Patsy and Sue were awesome, helping me secure reservations at one of the better eating establishments in Elko, the Star restaurant. Lots of parking, and motorcyclists are welcomed and can park under cover at the reception area. Breakfast is par with other hotels, i.e. if you are in a hurry to get on the road, you eat here...if not, you eat out.

Erika M, Manager at BEST WESTERN Elko Inn, responded to this review
Dear CaliBDL Thank You for your great review it's good to hear we are your choice hotel to stay at that brings a smile to my face. :) and yes Indeed we have the BIGGEST pool in town so happy to hear you enjoy it and we hope to see you back soon and maybe next time we can earn the 5 star review. Thank You, Erika Mendoza Assistant General Manager

"Fairly average hotel but Patsy's excellent service makes it special"

4
22/10/2016

I stayed there last night. The hotel tries so hard to make your experience good. Patsy greeted me and checked us in. Later when I was walking my dog I heard Patsy call my name from across the parking lot. She had been leaving for the night when she saw that I hadn't fully closed the trunk of my car. So she went back to the hotel and looked up whose car it was and then went to look for me to let me know that my trunk wasn't secure. This is not only great service, but consider that she was leaving for the night and took the time to help someone else instead of going home to her family. In the morning I arrived at the front desk to check out earlier than I'd said and my "to go" breakfast bag was read to go already. Patsy was there again with a smile even though she'd worked through the night because a coworker wasn't able to make it in today. In terms of the room, my room was large and comfortable. I love that they have the kind of tv remotes that can be cleaned - that's always kind of a gross part of staying in a hotel. The air conditioner blew so hard that the curtains floated in the air all night. Also, it did make some noises that woke me during the night. But overall it's a good deal for the money.

Erika M, Manager at BEST WESTERN Elko Inn, responded to this review
Thank You for your review and yes we are lucky to have patsy as part of our team she truly does know how to make our guest feel extra special with her excellent service. I"m glad we met your expectations with the clean remotes I know that's a huge plus. :) We hope you come you come back and stay with us again. Thank You, Erika Mendoza Assistant General Manager

"Great Place to stay"

1
22/10/2016

We arrived late and were very tired from traveling all day. We had not made a reservation in advance and was happy the front desk girl said they could accommodate us. The room was very nice. The mattress was firm with good pillows. So we had a good nights sleep. We had breakfast the next morning. It was more than good and filling.

Erika M, Manager at BEST WESTERN Elko Inn, responded to this review
Thank you for your nice response we are glad you enjoyed the room and that you had a good night sleep. We are also happy to hear that you had a chance to enjoy our yummy breakfast before heading out we hope to see you soon and maybe next time we will earn a 5 star review. :) Thank You, Erika Mendoza Assisitant General Manager

"Elko trip to be with grandsons on one's birthday and watch the others soccer game."

5
22/10/2016

Best Western Elko Inn is the nucest hotel in Elko. The room was spacious clean and quiet. What more could anyone ask for. A great nights sleep, rest and relaxation helped make it an extra enjoyable trip.

Erika M, Manager at BEST WESTERN Elko Inn, responded to this review
Dear Debra B, Thank You so much for this AWESOME review these are the type of reviews that make my day. :) We are so happy that we met your expectections and that you were pleased with our service. We hope to see you back soon. Respectfully, Erika Mendoza Assistant General Manager

"A pleasant stop"

5
21/10/2016

My boyfriend and I stopped here after a very long drive for work. The woman at the desk, Sue, was so sweet and made sure we were comfortable and taken care of. Very professional and definitely recommend.

"Trip to Idaho"

5
21/10/2016

We stopped here on our way to Idaho. The room was great and the hotel staff was excellent. We were advised of the restaurant just down the street at the casino. It was a great tip because the restaurant was excellent. Would advise staying here when you are passing through or even for a few days.

"Descent place to stay."

3
21/10/2016

Needed more cleaning. Carpet had some debris. Had to request TP twice since the room attendant left none, embarrassing and uncomfortably. To make things worst it was a room for someone disabled. I am not disabled, and did not mind the room, but housekeeping needs to pay a love little more attention and detail to these special rooms. The pool ran out of towels completely and had only one manager at night checking and attending guests. The is a need for another staff member at evening/night time. One is not enough, especially when events are going on. Breakfast was pleasant. Location of hotel is convenient.

"Great stay!"

5
20/10/2016

We actually stayed here twice on this trip. First time we didn't have a reservation as we were not sure where our travels would end that day which is a little scary when you are traveling with your elderly mother and two dogs, so it was nice to end up with a good room and the next morning a great breakfast... so we booked a room on our return trip. An extra special thank you to Patricia Sanchez who was very helpful with my Mom's needs at breakfast.

"Awesom will be back soon"

5
18/10/2016

The front desk girls are awesome they helped in every way they could, the rooms are super clean quiet. My boys loved that we got a room with a window facing the train tracks and they loved it every time they seen the train go by.

"Bike Trip"

4
18/10/2016

The room was large and comfy and clean-the desk people were all friendly and helpful. They had an ad on their sign that offered a discount for the second night's stay and we asked about it. they said it had expired a few days prior, but they actually gave us the discount anyway. Very accommodating.

"Best Western - Elko, NV"

5
18/10/2016

Very nice accomodations, as we have come to expect from Best Western. Upon our request the staff gave us a recommendation to a Mexican restaurant. It was outstanding, and when we returned we told the staff member at the front desk how great it was and to keep on recommending it. We were just passing through, so it was very pleasant to be referred to such an excellent restaurant.

"Best Western Elko Inn"

5
18/10/2016

Wonderful stay here at this spacious, nicely remodeled motel. The lobby is very welcoming and warm, and the staff have provided a single serve Keurig coffeemaker in the lobby for guests to use upon arrival. Our room was huge, very clean and modern, comfy bed, etc. We especially appreciated the large grassy area for our dog, an unusual amenity for most hotels that allow pets. The inn is located along a busy street but is set back far enough that traffic noise is never a problem. Very helpful staff and and a terrific bargain.

"On the way to CA"

4
18/10/2016

Stayed at the Elko Best Western on my trip to Stockton California to visit and stay with my friends for a couple of months. The rooms at this location are nice and comfortable and there breakfast is very good.

"Stay here in Elko"

5
18/10/2016

A superior Best Western, updated, clean, quiet, and comfortable. The beds were firm, the room decor attractive, and our room--a double queen--seemed extra big. The desk staff was efficient, friendly, and helpful. We liked our room so much on the way to California that we asked for the same room on our return and the woman at the desk made sure it was there for us. Breakfast is now pretty much the same wherever you stop, but the biscuits were fresh and hot and the eggs were not little lumps of yellow ceramic. And if you have a dog with you, this is a great place, as there are rooms in a wing adjacent to a large and well-landscaped grassy area at the far end of the motel. Highly recommended.

"Numerous problems"

1
18/10/2016

Room had major plumbing issues. Had to fill wastebasket with water and use it to flush the toilet. Tub would not drain either. Woman who stayed in room above us complained of same issues. Refrigerator was turned off before we arrived which allowed freezer to defrost and carpet was soaking wet. Cable system did not carry Fox News!!! Had some other news network (OANN) running in place of Fox.

"Trip from Idaho"

5
17/10/2016

Everything was in order, no surprises. Liked seeing rooms allowing pets, for some of us, they are like our kids. Parking was not crowded, breakfast was a good send-off. Check-in and check-out was simple, not complicated.

"Best Employees"

5
17/10/2016

We have stayed in Elko before and the reason myself and all our family members stay at the Best Western Inn is the place is clean and I cannot say enough times how friendly all the employees are. I could just be walking down the hall with my therapy dog and any employee will ask how I am doing and is there anything they can help me with.

"Great Hotel!"

5
17/10/2016

The room was very clean and the people were very friendly.The lady who served breakfast was especially friendly and helpful. Her name is Patricia Sanchez. I hope she is working the next time I come there! It is really nice to have a lady like her to give the guests such a nice welcome!

"Good employees ,nice atmosphere"

4
16/10/2016

We were very pleased especially with the team of people who worked for this motel. The maintenance man was there in 2 minutes when I called because I could not work the shower. He was patient and showed me how to work it. There was a whole soccer team there and the breakfast room was really crowded. Logan was working the breakfast room and he really deserves credit for being hard working, very polite and gracious and doing an excellent job.

"Great breakfast"

4
12/10/2016

One of the best muffins I ever had. Also had oatmeal and juice. Room was nice and clean. Had the added pleasure of encountering a family of deer just across the parking lot in this hotel. Was told the main floor was full and there was no elevator, so had to lug luggage up a flight of stairs. If you are disabled, I would only recommend staying here if you have a ground floor reserved.

"Very Nice Hotel - Great Military Discount"

5
07/10/2016

We appreciated the military discount and the free hot breakfast which made our stay even better. The room and general premises of the hotel were clean and inviting. The employees were friendly as well.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Thomas D, Thank you for the 5 star review, and thank you even more for you and your families service to our country! Positive feedback and stories from our valued service members are some of favorite feedback that we get! We'll see you again soon, Thomas D! Best regards,

"Great place to stay"

5
06/10/2016

This is definitely one of the nicest Best Western motels we have stayed in. The rooms were large and clean, the beds were wonderful, and the breakfast area was large with plenty of room to get the breakfast items. All of the staff we encountered were friendly, helpful and seemed sincerely happy.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Cindy P, Thanks for the 5 Stars! That is one of the nicest complements we've ever had! We can't thank you enough for sharing such positive feelings about your stay with others! We can't wait to see you again, Cindy p! Best regards,

"Very Nice and Comfortable Place to Stay!"

5
27/09/2016

Very nice and comfortable place to stay. Reservation staff are excellent and very helpful. We had a car repair issue and was directed to a perfect place. Dinner recommendation was exactly what we asked for.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Sandy D, Thanks for the 5 Stars! It was our pleasure to assist during your vehicle repair :D We hire local talent from both inside and outside of our industry so they are definitely the experts on local wining and dining! We're glad to see you were pleased with the recommendations! We can't wait to see you again, Sandy D! Best regards,

"Best Western Elko NV deserves 4 stars"

4
25/09/2016

We had booked the Esquire Inn rated 4.5 stars or circles per TripAdvisor, but it was unacceptable as rated. We found the Best Western Elko Inn to be reasonably priced, clean, and a nice breakfast with "hot food" available.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear ayjake, Thank you for the positive feedback! We appreciate you giving us a try and can't wait for you to come back! Best regards,

"Very good through hotel"

5
25/09/2016

Stopped at the Elko hotel on our way to California and again on our way home. It is a lovely hotel and the staff were very friendly and helpful. Was surprised when the desk clerk remembered us on our way home. Not sure if that was a good or bad thing??. They do have a big indoor pool and free breakfast. The only thing I minded was the bed was kinda high. I'm short and was a stretch to get in.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Jean M, Thank you for the 5 stars and for your repeat business! We keep a small team of very well-trained employees for this exact kind of interaction! We befriend every person that walks through those front doors and then can't wait to see them on their next pass through town! We'll see you again soon, Jean m! Best regards,

"Friendly staff"

5
25/09/2016

Two things that really stand out are the friendly staff and great breakfast. Special thumbs up to Andrew, the night manager, and the hotel staff overseeing the breakfast dining area. We did not leave hungry and there were plenty of good food choices. Comfortable bed in a well cleaned room made this a good overnight stop. This is not a new sparkling hotel but appears to be a well managed one. Glad we returned.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear southbaytravelers, Thanks for this awesome 5 Star review! Its great to hear that you enjoyed our huge selection at breakfast! No surprise here to read this about Andrew... he is a very motivated and kind member of our team who will surely go far in this field! We can't wait to see you again, southabytravelers! Best regards,

"Great service "

4
23/09/2016

We were only there for one night but the service we received was great. We were late for breakfast but the staff in the cafeteria was outstanding and very friendly. They did not mind helping us out even though they had already closed. Patricia Sanchez helped us and even though they did have much left overs she made everything they had available. She was smiling and kind the whole time. If we drive past there again we will definitely book there again.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Maria F, That's just awesome to hear that our breakfast team members welcomed you in even after breakfast hours! Patricia is a pleasure to be around! We can't thank you enough for the review! Best regards,

"Elko Best Western"

5
23/09/2016

Probably one of the nicest Best Westerns we have stayed in. Loved that the fitness center, pool and jacuzzi are open 24 hours. Great breakfast selection, including many healthier .choices. Highly recommend,

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Curtis D, You are probably one of the best guests we've ever had stay! Thanks for the recommendation! We'll see you again soon! :D Best regards,

"Clean and accomodating"

5
21/09/2016

This is one of the cleanest Best Westerns I have stayed in. The staff are very friendly and accommodating. I had to call to change my reservation and also called the day of to ask about their business center and each staff member was very knowledgeable and helpful. Just what I ask for when traveling a long way for work. No hassles.

"From disaster to amazing"

5
16/09/2016

Oddly enough, I am a local resident of Elko. We booked a night in this hotel to enjoy my son's first birthday. My son currently enjoys nothing more than splashing around in water. So we booked a night in a hotel to be able to enjoy a "pool" party as a family. With four children and my niece and nephew, this was quite an undertaking. I checked into the hotel early to be able to set up the room before the handful of daytime visitors would arrive. I set the A/C to high, made sure we had extra towels and left to go pick up kids and food for everyone. Four hours later, we arrived with a large entourage that included my aunt and grandfather as well as all six kids. We made it to the room to enjoy dinner and discovered that it was HOT. And not just a little hot, the air conditioner seemed to be blowing hot air. Everyone was sweating and miserable. This was not what I had imagined. After much debate. We went and talked to the front desk. EVERY ROOM AVAILABLE WAS BOOKED! Every single room similar to what we paid for was full. Queue the amazing receptionist, Sue. Sue came to check out the situation and upgraded us at no additional cost to the suite. Not only did the suite have a functional air conditioner (Two of them!) It also included a fully functional kitchen and small dining space. The front desk kindly changed out the 2 bulbs that were blown and we were set. Breakfast the following morning was phenomenal. when I went down to retrieve breakfast for myself and the kids, I was having to make multiple trips. On my second trip, I received help from a very kind lady who worked in the kitchen. She was able to help me finish getting food as I had come down when the breakfast room was closing. Sue from the front desk also managed to help me carry things back to the room. In addition to the great service from the desk and kitchen staff, the cleaning service was great! They not only prepared the room but also had to clean up the cookies my 1 year old lovingly ground into the carpet. I was so impressed by the rescue of our simple birthday party that I booked my daughter's 10th birthday pool party sleepover here as well. This time, we purposefully reserved the suite. Six 10 year old girls for a night of food and fun that I DON'T have to clean up? Yes please!

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Teresa A, Thank you for your thorough feedback, all 5 of your stars, and for the shout out to Sue! We're thrilled to hear that Sue was able to react quickly to your needs and provide such a great experience! Best regards,

"Suprised by Elko!"

5
13/09/2016

Before arriving, we hadn't heard much good about Elko but the Elko Inn was the first of several delightful surprises. The breakfast gal, Patricia, was AWESOME! She was so helpful and kind and the spread she put out was fantastic! We had a GREAT stay at Elko Inn!

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear David H, Thank you for the 5 Stars! Your review put a glowing smile on Patricia's face this morning! We can't wait to see you next time! Best regards,

"Comfortable and quiet"

5
12/09/2016

An oasis in the desert. Lovely garden hotel. Comfortable bed and very quiet. After traveling for 8 hours by car, this hotel was a peaceful and serene place to stay for the night. Best hotel we experienced going to and from California and Colorado.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear mtngranma, Thank you for the 5 Stars and for the GREAT comments! We can't wait until your next trip to the Rockies! Best regards,

"Nice clean place to rest while on the road"

4
11/09/2016

Very clean and modern hotel with good service and breakfast. We were traveling back from the mid west. We had stayed in other hotels in the past and this hotel was recommended by a friend. Its cleans with modern rooms and they serve free breakfast with a varity of food items available. Patrica Sanchez was the breakfast server and she made sure everyone enjoyed their food. She re-stock any food items and kept the area clean.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Elmer N, Thank you for all of the great comments and especially for the shout out to Patricia! She sets the bar for customer service at our property! We can't wait for you to come back, Elmer n! Best regards,

"Comfortable room - huge, but only one chair besides the desk chair."

3
09/09/2016

Pleasant stay. Room was quiet and comfortable. Had room to add another chair or table in the room. Enjoyed our stay and was very quiet. Always have an issue at breakfast when the only egg offering has cheese . . . Now for my specifics: Hotel Evaluation Criteria MY HOT BUTTONS!!! -Internet connectivity and speed - good -Bedside tables on both sides - yes -Readily available electrical plugs for bedside (CPAP) - yes -Readily available electrical plugs for desk - yes -Fridge and Freezer (ice packs) - yes -Clean bathroom - yes Lobby staff - very friendly and helpful Carts available - yes Elevator to upper levels - yes Road noise - not noticeable Guest Laundry - yes - THANK YOU!! Clean clothes for the rest of our trip to Florida! Room General -Bed Comfort - good -Chairs/Couch - just one extra chair besides the desk chair, could add a table or some extra here -AC cycling noise, constant fan setting, temperature control - ok -Central or individual AC/Heat - individual, thermostat controlled -Balcony - no Refigerator/Freezer - yes Microwave - yes Coffee Maker - yes, single cup Bathroom -counter space - moderate -tub - regular, clean -shower (shelves, water pressure) - no -shelves for shampoo etc. - no -hand rails in tub shower area for stability - not sure -overall size - moderate -outside sink available - yes Breakfast -eggs (no cheese) - HAD CHEESE, need no cheese egg option Restaurant -onsite - no -within walking distance - yes -within 1 mile driving - yes -delivery available - yes Fitness Center - yes Pool - yes Hot tub - yes

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Gwen G, Thank you for the thorough review! We appreciate your detailed feedback and can't wait for the chance to earn ALL of your Stars from you! Best regards,

"Happy customer "

5
01/09/2016

I enjoy coming to this location , staff is very friendly and always willing to help. During breakfast , the staff are smiling and truly happy to help, especially Patricia , she is always greeting everyone with a genuine smile. Thanks , I'll be back

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear israel e, Patricia is the jewel of the hotel! You are so right on! Thank you for the 5 Stars, israel e, We can't wait to see you again! Best regards,

"Superior"

5
27/08/2016

Excellent breakfast, with chef. Very clean, comfortable. Great value. Machines in exercise facility need maintenance or replacement. Pool was terrific. Will include this facility on all our trips to/from Utah/Calif.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Richard M, Thanks for the 5 Stars! We appreciate all of this great feedback and are thrilled you have decided to make us your hotel of choice on all of your interstate travels! We can't wait until your next trip! Best regards,

"Dog-friendly, comfortable, quiet"

3
26/08/2016

Traveling I-80 from Colorado to Nevada with three medical service dogs is an adventure in and of itself, so motel stops are important. The stop in Elko was OK. Dog-friendly, clean room, comfortable bed, good night's sleep. A-OK.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Kalamariverat, Thank you for the positive review! We're excited to hear that you were satisfied with your stay but we won't stop until we earn all 5 of your stars! We can't wait to see you again! Best regards,

"Very nice clean hotel"

5
24/08/2016

A great place to spend the night. There is a good museum down the street next to a park, and a nice restaurant across the street from the museum. My only complaint was the long walk from the lobby to my room.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear joanelF5747TB, Thanks for the 5 Stars! Its great hearing that you got to enjoy some of Elko's hidden gems! Your comment about the long hall is, in all honesty, valid; all we can say is it is a very clean hall and there is an awesome breakfast waiting at the end of it for you! :P We can't wait to see you again! Best regards,

"Too expensive based on the installations age"

3
22/08/2016

We travelled cross country, with two kids and a dog, so we stayed at another BW hotel in CO, and other 4 different brand hotels. This was the worst of all I would not recommend due to smell, aged installations.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Eicke F, Thank you for your candid review. We recently underwent a full renovation and most of our travelers find the building and furnishings to be up-to-date and well maintained. We apologize that you didn't get the same impression during your stay with us but are committed to making up for the shortfall with outstanding service! We can't wait to see you next time, Eicke F! Best regards,

"Good enough"

3
21/08/2016

It was clean and the staff was friendly. On our way to Oregon . Did not want to stay at a casino so this was a nice alternative. Good beds and. Pillows. Breakfast was about what you would expect but certainly ok Not much in Elko but if we ever came that way again would stay here

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear SWM8421, Thanks for the positive feedback! While we are thrilled about the positive experience you had here, we're not satisfied until we have all 5 of your Stars! We can't wait for the next opportunity to earn you other Stars! See you again soon, SWM8421! Best regards,

"1 Night Stay"

5
21/08/2016

We stayed at this Best Western for 1 night and were very happy with our stay. The hotel has a grass yard for dogs, very clean and updated rooms, wonderful pool area, great breakfast, and very freindly and pleasant staff. We would stay at this location again without a secound thought.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Connie_H_WA, Thanks for the 5 Stars! We're thrilled that you enjoyed your stay this much! We can't wait to see you the next time you pass through Elko! Best regards,

"Rough Around The Edged"

2
17/08/2016

We have stayed at hundreds of hotels over the last few years. We were very disappointed with this Best Western. The positives: friendly, accommodating staff, large room, decent breakfast with hot items, guest laundry, complimentary USA Today and local paper, good bed, good a/c, good water pressure in sink and shower, quiet room. The negatives: hotel has that old hotel musty smell in rooms(we had to change rooms because the first room had cigarette smell), carpet needs a cleaning, HDTV with mostly analog stations(poor picture), TV guide in room didn't match channels available on tv, breakfast had only one regular coffee container that ran out and wasn't filled while we had breakfast, property outside hotel is dirty(cigarette butts, trash, etc.), wifi disappears as soon as hotel fills. These are mostly small deficiencies but in total they add up to an unacceptable experience. Most importantly, the musty smell in the rooms is not acceptable. Very disappointed.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear funhogs2, Thank you for the review, and we are very sorry to hear about this negative experience. Our new coffee machine will be installed this week, we apologize for the inconvenience. Everything you have mentioned is being taken very seriously. The coffee and cable offerings are in the process of being replaced out-right. Your other comments come as a surprise as this is exceptionally rare feedback for us. We are looking closely into each of your comments to resolve as quickly as possible. Best regards,

"Nice hotel in Elko"

4
16/08/2016

The Best Western Elko Inn is a very nice hotel, situated on the east side of downtown Elko on Idaho St. It is typical of the quality you expect at a Best Western hotel, with a fully appointed room, including coffee maker, microwave and refrigerator. The room was large and airy, with a work desk and a window that opens. There's not much of a view--just about all I could see was the hotel next door. The railroad tracks are nearby, but they're far enough away so as not to be intrusive, and the trains don't blow their horns for grade crossings in the area. The hotel offers a nice breakfast in the large breakfast room. The staff is friendly. The two desk clerks on duty when I checked in were unsure how to deal with a gift card from Best Western, but the clerk in the morning handled it without a problem. There are a couple of restaurants nearby. I chose JR's Bar & Grill just down the street at the nearby casino. It was actually better than what I expect to find at a casino/hotel. The cost of the room was in line with what one would expect from a Best Western. All in all, the Best Western Elko Inn was a good experience.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Buzzhombre, Thank for the positive review and for such great detail! We love all of the positive sentiment here, but we aren't satisfied with providing "typical quality," we want to be the ones set apart that create an online "Buzz" for our brand and city! Did you see my reference to your name there? We can't wait to see you again! Best regards,

"Good Hotel"

5
16/08/2016

This is the best hotel in Elko, in my opinion. The pool and jacuzzi are great and open 24/7. The breakfast is the traditional waffles, eggs, bacon, oatmeal, etc. The rooms are spacious. If you book on Priceline, they automatically assign you to a king room, so call ahead if you want two queens. The hotel was really great about switching us to two queens.

"Good experience"

4
14/08/2016

Nice large room. Very clean. Wifi very good. Refrigerator and microwave in the room. Dog friendly. Dog area with grass. Efficient check in. Nice place to stay. We would definitely stay here again on our next visit.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear douglasgibsonjr, Thanks for the positive feedback! We appreciate you mentioning so many of your positive feelings about your stay! We'll see you again soon! Best regards,

"Great Value!"

4
14/08/2016

We stayed here last summer on our way through Nevada. It was good last year, however it has improved this year. Rooms are nice and very clean. Last year the dog area needed some improvement and the external door near the dog area was not secure. This year the door was secure and the dog area was clean and had bags available. Breakfast was good and the staff, Logan and Patty were working hard to make sure everything was well stocked and the guests had everything they needed. The check in staff was excellent, I wish I had made a note of her name. Great job, she even suggested a dog friendly restaurant for us. We will be back!

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Rondo75, Thank you for the great review! This is truly music to our ears! What better way to show the staff that their efforts are having an impact than to show them that our guests are noticing a year over year improvement! Great review Rondo75, we can't for you to come back! Best regards,

"Nice place to stay"

4
11/08/2016

We stayed here based on other Trip Advisor reviews and the hotel was very nice. I will mention a couple of things that stood out. All the employees were very helpful, especially Patricia, who was working in the breakfast area. She asked how I was, and then later came to our table to see how breakfast was. It was actually a really good (free) breakfast with a lot of choices for adults and kids. There was yogurt with toppings, brewed coffee, fresh fruit, scrambled eggs, bacon, sausage, oatmeal, make-your-own waffles (always fun), juice, biscuits and gravy...I am sure I am forgetting some things. Aside from breakfast, the rest of the hotel was very clean. The pool area was very nice and kept up. The rooms were very clean, as were the bathrooms. It was a comfortable place to get a good night's sleep. I appears to be recently remodeled or updated. There was free wi-fi available. I also noticed some fresh lemon ice water in the lobby, which I thought was nice. There were only two reasons why I did not give it five stars. One was that the hair dryer was missing a piece of plastic and I could not get it to turn on. The other thing was that the bathtub wasn't draining properly during my shower. This might be for a couple of reasons, however. One was that I was the fourth one to shower there. Another is that I have a tendency to lose a lot of hair in the shower and it's possible it was clogging it. However, I tried not to let it go down, but there was not anything to keep it from flowing down the drain. I would definitely stay here again!

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear SWLover, Thank you for the positive, thorough review! We love getting feedback from Trip Advisor's high level contributors; they are seasoned travelers and know exactly what they expect from a hotel! While we don't know exactly what room you stayed in, we have put emphasis on drain cleaning in our preventative maintenance checklists. We can't wait to see you next time, SWLover! Best regards,

"They take good care of you"

5
11/08/2016

Easy to find, large room, great breakfast and a very helpful and pleasant staff - what more can you ask for! The breakfast area is especially nice with a good hot selection and a really welcoming lady which starts your day off right.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Delores M, Thanks for the 5 Stars! You are referring to Patricia, and she is a SUPERSTAR! Easily one of the best employees I've ever had work for me. I'll pass along the shout out to her! We'll see you again soon, Delores M! Best regards,

"Aug. 2016 Elko"

4
09/08/2016

Good customer service from Reception staff. Room was clean. Comfortable bed & pillows. Internet included & good. Would stay again. Location easily accessible. The only comment to improve would be to have the elevator to 2nd floor access from parking lot side entrances instead of only behind Reception area.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear William B, Thanks for the positive feedback! You provided some great comments here and we appreciate it! We can't wait to see you again! Best regards,

"Good night sleep"

4
09/08/2016

Good location off highway but quiet and felt safe. Non smoking property however staff and guests were smoking. Beds were comfortable and had a great night sleep. Interior hallways were hot and and stuffy but a/c in rooms worked well. Good hot breakfast with eggs, sausage, bisquits, waffles, fresh fruit, but bananas were too green.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear 933erino, Thanks for the 4 Stars! While we are a non-smoking hotel, the entire property (outdoors) is not. We have smoking areas that were relocated 50+ft away from all entrances last month. By the sounds of it, we have both internal and external guests who didn't get the message when we moved the smoking butt receptacles. We appreciate the heads up and are going to post signage and re-educate the team to prevent this from happening further. We can't wait to see you next time, 933erino! Best regards,

"Good All Round Quality"

5
07/08/2016

The is a fine hotel that has looked after the details and provides unobtrusive service and thought-out details that make a stay both comfortable and pleasant. We've learned that Best Western hotels are franchises, so it depends on who owns the franchise what kind of experience you will get. This one changed hands a couple of years ago, and the new owner seems to want to make this a fine place to stay. He's succeeding!

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Clark M, Thanks for the 5 Stars! What a great review! You are close with your assessment, but Best Western hotels and resorts are actually a Membership organization, not a Franchise agreement like most hotels. That is one of the many things that makes Best Western just a little extra unique and wonderful! This gives owners (voting members) like ours, a whole new degree of influence and allows them to react to the needs of guests and changing environments incredibly fast! I will pass your comments along to the owner, I know they will be appreciated. Best regards,

"Fantastic hotel"

5
06/08/2016

We arrived here on our way to Lake Tahoe. Renovated hotel, very clean, great beds, and outstanding service. The desk worker Susan deserves a huge raise- so pleasant, kind , and helpful. When she learned that I was a teacher she immediately checked and made sure I had the best rate. The price was already very reasonable! Huge pool, hot tub ... This place is wonderful and the service is the primary reason we will return. Management take notice of your care and personnel - bravo!!!!! I stayed on 8/5/16.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear johnpU4044XS, You are spot on about Sue! And would you believe, she is one of our newest team members!? She definitely has a future in our industry, and we have openly recognized that with her and have great plans for her in the future. I will pass this review along to her on the double! We can't wait to see you next time, johnpU4044XS! Best regards,

"Good place"

4
04/08/2016

In Nevada,I try not to stay in a casino-associated hotel because there is usually too much cigarette smoke smell, even though it is a "no smoking room" . When I went to my Best Western room however, there was too much of a smoke smell for me. I went to the main desk, and no questions asked, I was given another room which was much better. The rooms are quiet and clean. Breakfast is good (there were no coffee cups however! Fortunately, I had my own). I recommend staying here, easy on/off freeway and no road noise.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Robert G, We appreciate you letting our front desk team know about the smoking violation! We have a brand new machine we are leasing for when (unfortunately) this kind of thing takes place. We do strictly enforce our 100% smoke free policy and appreciate you being gracious to us while we resolved the problem! We can't wait to see you again, Robert G! Best regards,

"Two thumbs and four paws up!!"

4
04/08/2016

Great hotel! Worth every penny!! Clean, comfy, accommodating- very pet friendly and they even had breakfast out past the appointed hours when I got there late - thanks Logan!! impressed by the use of recyclable/compostable dishware. Definitely recommend to anyone passing thru elko.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear tamarmelen, Thanks for the 4 Stars! Love the subject line of your review! I've passed your shout out on to Logan; our team members love seeing their efforts rewarded online! We can't wait to see you (and your fur baby) next time! Best regards,

"Best Western"

3
04/08/2016

fitness center needs to be up graded. internet was slow and would lose connection Duvets are not cleaned between clients and this seems to be a Best Western policy smoking area too close to front door entrance room keys lose there connections constantly, even if not near the cell phone.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Stanton G, Duvets are in-fact sterilized with UV light between stays. Our housekeepers are trained to remove duvets that show any sign of prior use and they are sent through a special wash cycle. Duvets showing signs of prior use are exceptionally rare because of the triple sheet sleep system they are wrapped in. I'm sorry for an experience that may have led you to believe otherwise. There are two smoking areas on our property, both of which are over 50ft from the main entrance; what you experienced would not be in accordance our hotel's policies. We regret seeing that you had a 3 Star experience at our property, but we are more committed than ever to earning your other Stars from you the next time you stay. Best regards,

"Comfort in the Wasteland"

4
03/08/2016

If you have the (mis)fortune to have to travel by car across the Nevada desert, you may as well sleep in a comfy bed in a clean room. It was a great stopping place half-way between Yellowstone and Sacramento. I was very happy to have a great room in a quiet hotel. I did have to unplug the refrigerator because it had a loud squeal. No big deal. I had a great night's sleep and enjoyed the breakfast.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Vicki W, Thank you for the positive feedback! Its great hearing that we were able to provide you with a little relief from the brutal drive through the Nevada desert! We appreciate the heads up on the fridge noise and are already on top of it! We can't wait to see you next time, Vicki W! Best regards,

"All Good"

5
02/08/2016

A welcome rest in the middle of the Nevada desert, an oasis!, awaited me on my long, hot, dangerous journey across the continent on I-80. I thank the Creator for giving us Best Western. No wonder it's the Best!

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Yaacov Y, Whoa! Sounds like we need you on our sales and marketing payroll, Yaacov y! This one goes on the fridge! Thanks for the 5 Stars! We'll be waiting here for you on your journey across the long and lonely i80! Best regards,

"Riding across the Great Basin during High Temps"

5
01/08/2016

Always looking forward to staying at this Motel on one of my long rides in the summer months after crossing the great salt flats and the Eastern parts of the Great Basin state of Nevada. Always looking forward to the cool room and a shower and nearby dining areas.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear RoadGlider, What an awesome review! We love getting feedback from our regulars because they have really had the time to feel us out and give an honest, detailed account of their experiences! We can't thank you enough RoadGlider, and we can't wait to see you on your next trip across the flats! Best regards,

"Spider!"

4
31/07/2016

We were driving through Nevada making our way to Idaho when we stay the night. everything about the room was clean however there was a tarantula in our room. Scared us! we were able to get it out of the room however it freaked us out the entire night. Though we were on the dessert so we didnt call the front desk to complain. overall the experience was great the bed was soft and room was clean. Food was hot and good the next morning. Dog friendly too!

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear coastalblooms, Whoa! Sorry to hear about this! We subscribe to an in depth preventative treatment program to keep pests off property. We're glad to hear that you were able to resolve the problem and we will let our treatment expert know about this incident right away. We appreciate your great feedback and can't wait to see you again! Best regards,

"Comfortable place to stop for the night in your traveling"

5
31/07/2016

The gym and pool were great. A wonderful smoke free place for families. The breakfast had a great variety and the staff were very nice. The room was good for our large family. Although, the beds were quite firm. Our room was very clean and made nicely. We would definitely come back.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Valued guest, Thanks for the 5 Stars! I'm glad you enjoyed our breakfast, thanks for the comments! When I was a new manager to Best Western the breakfast was the first thing I noticed! I couldn't believe that it was actually a higher quality breakfast than previous properties I had managed! I was blown away! We can't wait to see you next time! Best regards,

"Nice Hotel and AWESOME Staff!"

5
31/07/2016

I spent four weeks traveling on my own with my 4.5 and 1.5 year old boys. Out of all the places I stayed, the Best Western in Elko was (surprisingly), the best - hands down. The room was comfortable and quiet, the staff was incredibly helpful (they went out of their way to locate a crib and bring it up to my room), and the breakfast was really good, too!

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Vanessa T, We love hearing stories about our team members going out of there way for our guests! We're glad that we were able to make a long trip just a little bit easier for you to manage! We can't wait to see you again! Best regards,

"excellant hotel"

5
30/07/2016

I have stayed before and will again. Staff is amazingly courteous, happy, and service oriented. Want to single out Patricia Sanchez in particular. She was the best! Friendly to my dog, me, and my friend.

"Comfortable hotel"

4
29/07/2016

The rooms are spacious, quiet and sufficiëntly clean. The beds are comfortable. The swimming pool is nice. Breakfast offers a pretty standard choice of items, but not fresh fruit. We would stay here again when in town.

"Very lovely"

4
27/07/2016

This is an absolutely lovely Best Western. The room was very clean, and the beds were very comfortable. The room was very spacious, and nice. The breakfast was very nice, the area where you get breakfast was very spacious and very clean. The staff was all very nice, particularly one of the breakfast cooks named Patty. She was very friendly, very sweet, and really went out of her way to make sure everyone was having a wonderful morning.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Aimee L, Thanks for the positive review and for the shout out to Patty! We love the positive feedback, but we want your 5th Star! We've been seeing a higher than usual volume of 4 star reviews so we are doubling to efforts! We can't wait to see you again, Aimee L! Best regards,

"Excellent Property, the elevator will be a big help to the older croud."

4
25/07/2016

The property is adding an elevator off of the lobby to access the three floors. This will be a big help to guests who don't want to stay on the ground floor, but are getting up in years. Close to cassino and restaurants and paces to eat. Rooms were spacious, well proportioned and very comfortable my wife gave her two and my two thumbs up!

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear pekopper, Very interesting scree name you have there! We appreciate you taking the time to leave us feedback! I think you may be mistaking our Sundry Shop remodel for an elevator addition; there is an elevator already in place next to the front desk, and we are stepping up the appearance and accessibility of our Sundry area! Its great to hear that you enjoyed our spacious rooms and we'll take those two thumbs to the bank! Best regards,

"Not a safe hotel"

2
25/07/2016

The rear access door to the hotel remained jammed open, even after I alerted the staff member. The outside area was littered with old trash. I did not feel safe. The rooms was adequate, as well as bed and other amenities. I would not stay there again as the management doesn't seem to care about these issues.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Jean G, Thank you for your review! The team member that you alerted concerning the side entry door created a work order for our maintenance team and the door frame (the culprit to it not closing) was fixed the very next morning. Safety and security are held in the highest esteem at our property and we make no exceptions. I sincerely hope that you change your mind about staying with us and assure you I care about these issues very much. We hope to see you again soon, Jean G! Best regards,

"High beds, difficult shower knob"

3
24/07/2016

I realize many of you will be thrilled with high beds, but as far as I am concerned, they are not practical at all. There is no way to sit on them to put one your shoes or simply watch TV with your feet on the floor. For those of us that are older and/or unfit, we had a difficult time getting into the bed. The shower did not work, or so we thought. It turned out we had to know the secret combination of pulling while sliding it back & forth in order for it to come on. This is unacceptable.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Jennifer D, We apologize for the difficult the bed height and shower nozzle gave you. We are systematically replacing our shower nozzles to eliminate the problem. Your feedback is invaluable to us and every little bit helps! We can't wait to see you again! Best regards,

"Average room"

3
21/07/2016

The hotel room was just barely average. The nightstand between the beds was way too small. Our room looked like it had been repainted, but they did a really sloppy job. However, the room was clean. Breakfast was included.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear on2teaching, Thank you for the great feedback! We are never willing to settle for "average!" We appreciate your candid comments and we promise to put them to good use! Best regards,

"Great stop for the night!"

4
20/07/2016

Nice place to stay when traveling. We've stayed at this hotel 4 times already during road trips and every time the staff has been nice. The indoor pool is nice. The rooms are good. They are also pet friendly. If you are looking for a pit stop for the night this is the place! There are also a subway and Wendy's next door.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear jenm2311, Thanks for the positive review! We appreciate your awesome comments about our pool and guest rooms! We can't wait to see you next time, jenm2311! Best regards,

"Where's the toilet paper when you need it?"

4
17/07/2016

We didn't notice it until we used the bathroom near bed time. There was only a very small amount of toilet paper on one roll; there was no second roll on the second holder. We survived until we got toilet paper from the front desk the next day. Also, no mat for the slippery bathtub. Otherwise, clean room, friendly staff, good quality luggage dollies, good breakfast.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Ron T, Thank you for the positive feedback! We've printed and passed on this review to our housekeeping team to make the TP a focus item this week! Your awesome feedback is what keeps us #1 in Elko, we can't thank you enough Ron T! See you again soon! Best regards,

"First time at this Best Western"

5
16/07/2016

This was the first time I stayed at the Best Western in Elko, NV. It was very nice, very clean, very quiet, and very comfortable. A little pricey, perhaps, but that seems to be typical in these small casino towns in Nevada. Especially, if you don't want to stay in one of the casinos. Even though a little expensive, I wouldn't hesitate to stay here again.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Tony B, Thanks for the 5 Stars! We couldn't be happier that your first stay with us was THIS impactful! Off the charts! Thank you for the great feedback, we can't wait to see you again! Best regards,

"Impressive "

5
15/07/2016

Rolled in late night and had great accommodations, went to the continental breakfast , fantastic biscuits and gravy better than some restaurants. Servers Patricia and Logan are very conscious about making sure all foods and beverages were available !!!!

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Karen L, Thanks for the 5 Stars! I couldn't agree with you more on the buscuits and gravy! I have a natural bias towards biscuits and gravy because its one of my favorite foods, but the ones served here are PRIMO! I'm passing on the shout outs to Patricia and Logan! You rock! Best regards,

"It's just okay"

2
15/07/2016

The rooms are large and remodeled to current standards. The TV choices are poor, the vending machines not stocked and the breakfast offerings were greasy at best. There is a fair amount of noise from hallways. Parking is tight for large vehicles. The location is generally convenient. It is fine for one night but there are much better, newer places to stay for similar rates in the area.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Karl N, We appreciate the candid feedback! We're glad that your guest room was up to Par! We agree with you on the tv channel selection, but are surprised to hear you weren't happy with the breakfast! We've made a few changes this week including upgrading the coffee offerings to organic whole bean. We hope this helps improve your breakfast experience! We can't wait to see you next time, Karl N! Best regards,

"Great Staff!!"

5
12/07/2016

We visited this hotel in July 2016, and we were served in the dining room by Patricia Sanchez. She was so attentive to our needs, always smiling, and had great customer service. Just the person you want to see early in the morning!!

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear kbella3125L, Thanks for the shout out to Patricia! She rocks! The guests have spoken and they have said, "Give us more Patricia!" :D She is easily one of the most genuine people I have ever worked with. We'll send your kuddos her way! We can't wait to see you again! Best regards,

"Thought we had fallen into the lap of luxury!"

5
11/07/2016

We had been camping for 5 days and were on our way home. Needed a nice place to stay for the night. Was great. Nice people, beautiful rooms, fun indoor pool and don't get me started on the breakfast!!!

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear slewis725, Thanks for the 5 Stars! That review title is amazing! We're glad to hear that we were able to delivery you and your family some comfort after a rough and tumble camping trip! We can't wait to see you on your next outing! Best regards,

"Just okay, but it is Elko"

3
10/07/2016

We stayed one night in this hotel. The room was clean but hot and could not be cooled. Breakfast was terrible. I will say that we booked the room about 10 minutes before we arrived. It took a few minutes for the reservation to show up in their system but the staff member who took care of us kept on it and was very helpful getting us settled and recommending a restaurant. I hope she finds a spot in a better hotel.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Leslie M, Thank you for your feedback! Negative comments about our breakfast are exceptionally rare; we're getting with the team members that worked during your stay to see what may have been the cause for such disappointment in the offerings. We're at the tail end of replacing some of the older ptac units in the hotel and this one just got bumped to the top of the list! We can't thank you enough for taking the time to review us and can't wait for the chance to show you why we are #1 on Trip Advisor! Best regards,

"very restful"

4
10/07/2016

the staff were great and espically patricica Sanchez, with the amount of people that came in all at once she did a great job. the pool was great for my boys and my husband rested well after the soak in the hot tub.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear tinybubba74, Thanks for the positive feedback! Back to back reviews on Patricia! I'm going to get her RIGHT NOW to show her how much the guests are loving her service! We can't thank you enough for the review! We'll earn your 5th star next time! Best regards

"Awesome Breakfast"

5
09/07/2016

The breakfast was really good. I enjoyed having a wide variety of items to choose from. Patricia Sanchez was really friendly and was greeting everyone as we walked in for breakfast, really great service. She kept making sure everyone was enjoying their food. Definitely would visit again.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Yanitza Q, Awesome review! A few months ago we totally revamped our breakfast offerings; thats great that you enjoyed it so much! You are spot on with Patricia! She's easily one of the friendliest we've got! Thanks again, Yantiza Q! Best regards,

"Review of Best Western Elko Inn"

5
08/07/2016

We are Best Western Diamond rewards members and have stayed in countless Best Westerns. This is one of the best Best Westerns we've stayed at. The service was superb, swimming pool was luxurious and clean, and the food was great at breakfast. Staff was very friendly. Room was very large and clean. I would highly recommend this facility.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear lorel l, We appreciate your 5 Star Review! What a bold statement! "One of the best Best Westerns we've stayed at!" This one goes on the wall! We can't thank you enough, lorel l! See you again soon! Best regards,

"Taste of Old West Hospitality in Elko"

5
08/07/2016

The Hotel is easily accessed from Idaho St. taking the east business exit from I-80 into Elko. The staff were all very friendly and helpful and provided good recommendation for local dining options. The hotel has an indoor pool that is very well maintained and is an asset during the summer heat as well as the cold winter temperatures.

"Colorado bound"

4
07/07/2016

First time staying at BW in Elko. Overall it was nice and liked the location which is within walking distance to a number of restaurants and attractions in the town. If you stay on the second floor prepare to walk a distance to the elevator if your room in in the high numbers. Also, there are a minimum of luggage carts. Hotel is quiet at night. It is far enough from Freeway so as not to get the noise. Smokers are always a challenge as they stay by the entry door of hotels. My room was odor free and very spacious.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear June I, Thanks for the positive feedback! We're glad to hear that your room accommodations were spot on! You're feedback concerning the vicinity of smoking areas is totally valid, we are moving the butt receptacles today! Best regards,

"Pleasantly surprised"

4
05/07/2016

We were driving to Colorado and stopped here after a day of driving. They were remodeling but it was clean and beds were comfortable. More importantly the staff was great!! Brandi was super helpful and attentive. Perfect place to stop after a long day. There is a great park just down the street too!

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Kim S, Thanks for the shout out to Brandi! She rocks doesn't she!? Thank you for baring with us during our upgrade and for leaving us such great comments! We can't wait to see you again! Best regards, Spencer Gendron General Manager Best Western Elko Inn

"Best Choice"

5
01/07/2016

We have stayed at this motel for several years now, and it is always clean and comfortable. The beds feel good after a long day of driving and the linens are very clean and smell good. The rooms are always clean as well. Our children enjoy using the pool, which according to the marque out front, is the largest pool in Elko! The complimentary breakfast is generous and filling.The staff is super friendly and willing to go the extra mile. No need to look anywhere else, this is the place to stay.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear TheLlinkers, Thanks for the 5 Stars! We appreciate the awesome comments about are pool and are thrilled to hear the kiddos enjoyed themselves! We can't wait to see you next time, TheLinkers! Best regards, Spencer Gendron General Manager Best Western Elko Inn

"What Customer Service?"

1
01/07/2016

Traveling across the country, we booked this hotel on line. We had reserved a double queen room (there were 3 of us), only when we got to the room, it was a single king. I called down to the desk and was asked to come back to the front desk and they would get us a different room. Once there, I was told there were no other rooms available. I was late, we had been driving all day so we stayed (thankfully it was my daughters and I and none of us are very big). We were also told we would be credited the next morning. The credit = $20 in points. I paid for 2 beds, I got one bed...$20? Really? The manager was unavailable, but I could call him later. I did. He was very nice, apologized and offered to credit my account for the remaining balance of points to equal a free stay. No points were ever credited. When I called back a week later, I was told the manager was just walking in the door and could take my call. The person then returned to the phone and said the manager was busy and could call me back. I reminded them that the manager had just walked in the door and asked what he was busy with? I was told he had paperwork or something...literally, that is what I was told. That was 3 days ago and I still have had no return call. I have stayed at Best Westerns across the country. Some are better than others, but never have I been treated with such a lack of customer care!

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear DKSV, Not having the room type you booked available to you was a regrettable, and inexcusable mistake. We (as a team) have taken a close look at the circumstances and are using this exceptionally rare misstep to better train ourselves, and our teams. I apologize for any miscommunication that may have taken place during the coarse of this incident; I can assure you that paperwork would never take precedence over the care of one of my guests. I actually play a little game with myself in the mornings where I track 5,000 steps in our hotel on my smartwatch before I even step foot in my office :P I personally apologize for any complications that inconvenienced you both during and after your stay. Our records indicate that the promised reward points were distributed to your account and are available for use. If this isn't the case please reach out to me directly. We can't wait to see you next time and prove to you what we're made of! Best regards, Spencer Gendron General Manager Best Western Elko Inn

"nice stay"

4
29/06/2016

stay was pleasant, no problems, the fitness center could have been better kept up as some equipment was not working. The rooms were clean and comfortable, would recommend this hotel to others. the hotel has easy access from the free way.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Kevin S, Thank you for the positive feedback! We should have the new cable for that weight machine any time now, so sorry about that, Kevin! We can't wait to see you on your next trip! Best regards, Spencer Gendron General Manager Best Western Elko Inn

"Clean and fruendly"

4
29/06/2016

This hotel is very clean and staff is helpful. My kids loved playing in the pool and the adults loved sitting in the hot tub nearby. The parking lot behind the hotel is big so no issues finding parking. The breakfast was nicely done with hot items like eggs and bacon. They even had a customer appreciation thing going in the evening with make your own nachos and free beer and wine which was nice after a long drive through Nevada ( I'm not sure how often they do this). Overall great stay

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear hilaree n, Thanks for the positive review! We appreciate you bringing up so many things you were excited about during your stay! We can't wait to see you next time! Best regards, Spencer Gendron General Manager Best Western Elko Inn

"A good choice - wish it was a bit more reasonably priced..."

4
26/06/2016

The place is good. Very decent breakfast, friendly check in, nice grounds. The rates are steep, and since we had a dog, there is an additional pet fee. At almost $200 with tax, it is hardly a bargain.... there was also stuffiness - the hotel was full, maybe that happens when it is at capacity but it made the sleep uncomfortable, despite A/C

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear elkabelka, Thanks for the positive feedback! We appreciate the comments about our curb appeal, breakfast, and friendly staff! We can't wait to see you next time! Best regards, Spencer Gendron General Manager Best Western Elko Inn

"It was fine. Nice pool."

4
25/06/2016

Notes on BW Elko inn. When we arrived, our room was not ready, but we were early and the clerk said we could come back at 3pm. The room was mostly clean, a few bits of paper left on the floor. The chair fabric was stained. The microwave was unplugged and I did not feel like digging behind it to plug it in. The fridge was turned off so it was not cold right away. The beds were firm but comfortable. The pillows were nice. We did not see any insects in the room. The large pool had a strong chlorine smell but my son really enjoyed it anyway. It had a nice hot tub too. There was some rennovation going on in the lobby but it appeared the hotel was trying to keep the disturbance to a minimum. Breakfast was good and freshly cooked and this was the first hotel in 16 days that served bacon. Yum.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear E W, You caught on to our "distract the guests from the renovation with bacon" tactic! :D No we actually serve bacon every other day! Glad you enjoyed and were so understanding of us trying to keep the property it tip top shape! We can't wait to see you next time! Best regards, Spencer Gendron General Manager Best Western Elko Inn

"Poor Housekeeping"

2
22/06/2016

Hair on floor in bathroom; Kleenex box nearly empty; shower heads not working efficiently; no counter space around sink- nowhere to place toiletries and/or cosmetics. No place to hang clothes outside of the bathroom. This was a handicapped accessible room.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Mary O, 2 Stars is WAY, WAY below our standards, Mary o! We have a housekeeping stand up first thing this morning and your feedback will most certainly be shared! This is an exceptionally rare type of feedback for us so we are working swiftly to discover why this may have taken place. We can't wait for the opportunity to show you what we are really about! Best regards, Erika Mendoza

"Nice clean place"

4
22/06/2016

I stopped here on my cross-country trip and had a good night sleep. I was traveling with a with a full-size bus and couldn't fit under the main entrance overpass, the staff at the front desk we're extremely helpful and figuring out the parking situation and I ended up parking behind the building. The room was nice and clean, and the bed was comfortable, I did not stay around for breakfast.

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Monseyfire, Thanks for the review! This is great feedback for us. We are putting our noggins together as a team to see if there is a viable solution for motor coach parking. We can't thank you enough! Best regards, Erika Mendoza

"Elko Jamboree"

4
20/06/2016

This hotel was very nice in general. The staff was excellent and very helpful! There were a few issues but the staff addressed them right away. They were very helpful in meeting my requests. I would recommend staying at this hotel again!

Erika M, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Deena W, Thank you for the positive feedback! 4 Stars are great, but we are HUNGRY for 5 Stars! We can't wait to earn your last star at next years Jamboree! We hope you enjoyed yourself! Best regards, Erika Mendoza

"Great place to stay"

5
13/06/2016

This was the 4th Best Western Hotel my husband and I stayed at during a 12 day vacation. The food so far has been consistently good, the rooms clean, the staff friendly. If we ever go through Elko, Nevada again we will definitely stay here!

Erika M, Assistant General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Marian K, Thank You so much for your wonderful review!!!! I am so pleased that you enjoyed your stay with us. And next time you do travel through Elko we will here ready to welcome you back. Sincerely, Erika Mendoza Assistant General Manager Best Western Elko Inn

"Great Service, Beds were comfortable"

3
13/06/2016

Average hotel. I would stay here again if passing through. I wouldn't pay more than $100/night for this hotel. It's not the best, but it will certainly do if the price is right and you are just passing through and need a place to stay.

Erika M, Assistant General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Jon34877, Thank You for your feedback we appreciate it I am sorry we weren't able to meet or exceed your expectations in making us the Best but glad to hear you would stay with us again and hope to see you soon. Sincerely, Erika Mendoza Assistant General Manager Best Western Elko Inn

"Always trust a Best Western"

4
13/06/2016

We can always rely on a BW for a clean nice room with a good breakfast included. It is nice to pay a fair price and have a pool and exercise equipment available as well. Elko's BW meets our expectations. The rooms are good size with very comfortable beds.

Erika M, Assistant General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Laura E H Thank you for your positive feedback it's what we love to hear. I am glad you could enjoy the comfortable beds we provide and also having all of the wonderful amenities you mentioned is a HUGE plus! :) We look forward to your visit next time you happen to be in Elko. Sincerely, Erika Mendoza Assistant General Manager Best Western Elko Inn

"Clean and comfortable"

4
13/06/2016

This hotel is very clean and comfortable. If you use the pool, plan on cold water. They needed more help for breakfast - only one person working and couldn't keep up with demand, resulting in poor selection of items available.

Erika M, Assistant General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Don P, Thank you for your feedback we appreciate it and will work on having extra help in the breakfast room on our high occupancy days. We hope you come back and stay with us soon. Sincerely, Erika Mendoza Assistant General Manager Best Western Elko Inn

"Really nice place"

4
12/06/2016

Very friendly reception staff. Breakfast team did amazing job considering the Sunday crowd (Logan was super helpful). Rooms nice, beds comfortable, good location, clean. Recommend taking time to go see California Interpretive Trail Center while here or on way to or from Elko - definitely worth it.

Erika M, Assistant General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Suz1884, Thank you for taking your time to respond with all your positive feedback we appreciate it. If you didn't get the chance to make it to the California Interpretive Trail Center Maybe next time when you're in Elko you can give it a shot ;) and we hope you come back and stay with us. Sincerely, Erika Mandoza Assistant General Manager

"Very good experience"

4
11/06/2016

The room was clean, the beds were excellent, the layout was fine. But what made it so good was getting a top floor room facing away from the highway. The hotel staff accommodated our request with friendly grace. Note that the room faced an undeveloped area that is likely to be developed in the future. My wife didn't like the freight train in the middle of the night, but I didn't hear it. The breakfast was traditional, but quite satisfying. A very good experience in the middle of the NV desert.

"Good, but"

3
09/06/2016

The outside & front desk is clean & nice, but had a hard time getting toilet to flush plus the bath tub facet dripped. They said they would address these items. If they did I would give it 4 stars & stay agian

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Jim E, Check and Check! We had the main outflow line blown out this morning and are replacing the 3" inch wax ring with a 4" because thats what belongs there! Chewy has also replaced the divertor that was allowing the drip. We can't thank you enough for the heads up, Jim E! We apologize that this took place during your stay, we won't let old plumbing fixtures stand in the way of our 5 Star! We can't wait for the next chance to WOW you! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"No Hot Water"

2
07/06/2016

Looked great, didn't perform. Just wanted a clean room, easy parking, a shower and on out way. Breakfast was typical for this type of place. I don't need to see a waffle machine all that often. Biggest complaint was that there was no hot water. A shower and a bed are the two main requirements for a motel on a long drive, and there are no short drives to Elko, Nevada. My review would have been much more positive had I been able to have a hot shower.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Dave S, That is so disappointing to hear that we missed the mark over such a standard expectation! We have Chewy, our Chief Engineer checking out the water boilers TODAY to ensure all is in working order. Dave S, we promise you the positive experience you were looking for the next time you come through Elko. There is no way we will let such a preventable problem stand in the way of our 5 Star again! We can't wait to see you again, Dave S! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Best Western Elko Nevada"

5
07/06/2016

This is a great place to stay. The staff makes you feel comfortable and appreciated. I stay at this location during all of my business trips to Elko. I would recommend this Best Western to all travelers.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Robert T, What a powerful word, "appreciated!" You nailed it! We groom this type of behavior by our frontline employees by first showing appreciation towards THEM! In doing this, it follows naturally that they appreciate our guests! Thank you for taking the time to review us, Robert T, we can't wait to see you on your next business trip! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Best Place in Elko"

5
07/06/2016

We stayed at this Best Western on both travel nights of our recent Yellowstone trip. We came back the second night because of our good experience the first night. Rates were very reasonable on such short notice and we were able to get the room we requested - 2 Queens, non-smoking - very comfy beds! The other great thing about this hotel is they have a very easy pet policy. Nice to have a hot breakfast included with the room; quality of the food is OK, typical assortment of bread items, pastries, yogurt, hot & cold cereal, waffles, sausage, biscuits & gravy, scrambled & hard boiled eggs, assorted fruits & juices, and of course - coffee. We can always count on a Best Western when we travel.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear 958ericab, Review of the week, 958ericab! Thank you for the great comments on our breakfast! We hope you enjoyed your trip to Yellowstone, we can't wait to see you the next time you scratch the adventure itch! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Great Quick Stay"

5
07/06/2016

Stayed one night while on a business road trip. The staff was great and the facility is nice and modern. There are several options for food within walking distance as well as a nearby casino. If traveling through Elko again I would stay here again!!

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Corey A, Thanks for the 5 Star! Awesome comments on our location and near by points of interest! We can't wait to see you the next time you're in Elko! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"BW Elko"

4
06/06/2016

The BW Elko Inn is well located, and convenient for the attractions in Elko. The rooms are large and well maintained although sounds do carry suggesting that the walls are a little thin. Air conditioning is effective though noisy. Good value for money.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Smilerbriggs, Thank you for your positive review! We are currently replacing some of the older ptac units in the hotel so I am confident this concern will fade away! We can't wait to see you again, Smilerbriggs! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Perfect"

5
04/06/2016

No complaints, just compliments. Good parking, pleasant reception, large room, easy access to wifi, good location, most important to me was the peace and quiet. Nice breakfast...and we were on our way, smiling!

"Elko rest stop"

5
04/06/2016

I was extremely tired from driving for the pas 29 hours with only a 2 hour nap. The young lady that checked me in was very personable and got me checked in quickly so I could get some sleep. She had a room that was easy to get to and parking was close to the room so I could keep an I on my vehicle. I would definitely stay here again.

"Great Place"

4
04/06/2016

We came to town to visit our son. It was a nice place with kind staff and it was great for my pet. The swimming pool was warm and clean and the breakfast was good. Our room was clean and in working order. Thanks.

"Escrow closing in Elko"

5
02/06/2016

We were in Elko for house closing and stayed for 2 nights. Spencer checked us in and was wonderful. Room was clean and staff was great! Breakfast was satisfactory. Parking was roomy not compact. Overall great stay. We will be back.

"Really great place"

5
02/06/2016

We had driven straight from the California coast to Elko, and we were exhausted. The Best Western was a relaxing place to rest and rejuvenate before we got back on the road. The noon checkout time is great and let us take some time to swim before we left. Comfortable, decent breakfast, just really nice overall.

"the only reason i stay here is because its a best western"

1
02/06/2016

i stay here alot for work. the last time i was here i sat down at the desk and put my foot an a cork left over from the previous guest that the maids never cleaned up. the sink and tub are covered in calcium because they don't get cleaned right. the light was out in the bathroom and i had to rob the one from a lamp to see in there. the air conditioner was loud and because the stat is on the unit and not the wall it regulates poorly. i only stay here for my rewards points but would not recommend it.

"Lovely local stay"

5
02/06/2016

Booked a suite for my daughters' birthday. Staff was friendly and accommodating, pool was nice and warm and open 24 hours, room was clean and beds (even the pull out couch bed!) were comfortable. Will recommend for any friends or family who come to visit.

"Stay At Elko Inn"

3
02/06/2016

The Inn let us check in early, as we were ahead of our schedule. We had a handicapped room; my wife has trouble walking and standing. The shower head conversion switch (which enabled the water to process through the handicap shower head) was at a height of 7 feet. My wife could not have changed it by herself. After a long drive, we hoped to sleep in. At 7 am there was someone outside our window mowing the lawn and using a weeder. Not pleasant to wake up to.

"Comfy"

4
31/05/2016

Overall every thing was nice except the smell of our room. It said it was non smoking but when you opened the door it smelled like smoke. The bed was extra comfy! The service great! Every one took extra care to make sure our stay was good. Thank you all!

"Great hotel"

5
31/05/2016

Our night at this hotel was fabulous. Great service, beautiful and comfortable room. We were given access to wifi and the check in person was helpful and caring. The hot breakfast the next morning was delicious and well kept and clean. The attendant did his best to accommodate everyone!

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear pattih347, Thanks for the 5 Star! I'll let know Logan know about the shout out on his performance during breakfast! Great feedback, pattih347, we can't wait to see you again! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Good Location. Clean and inviting reception area. Awesome Breakfast!"

4
31/05/2016

I stayed here for my son's college graduation. Good location and access to the ceremony as well as area restaurants. Good service, clean room, nice and inviting reception area. Wonderful Breakfast- one of the best I've had! I would have given 5 stars, but the only negative was the toilet flushed very slowly in the room. Everything else was very good!

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Phyllis6kds, Thanks for this awesome review! We love comments about our breakfast! Congrats to both you and your son for the job well done! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Best pool"

5
30/05/2016

Very happy with our accommodations at BW Elko inn. The pool was heated perfectly (and open 24hrs was a plus). The breakfast was delicious and well stocked. Beds were comfy. Well-priced snack bar. Overall a great stay.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear lynsmortensen, Thanks for the 5 Stars! We're glad to hear that you enjoyed the biggest indoor swimming pool in Elko! Thanks for all of the great comments, we can't wait to see you next time! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"One night stay but will definitely return"

5
28/05/2016

On our way back to California we made reservations here three days ago after checking trip advisor. We booked a large room with a king bed for $89.99 with our triple AAA discount -- with tax ended up at $102.59. This includes breakfast for two which I am greatly enjoying now -- great coffee, cereal, eggs, bacon, yogurt and more -- oh and fresh fruit and orange juice which is something that really has been missing the last twelve days on the road. On the way out we stayed in Winnemuca at different hotel that cost over $140 with NO breakfast. We will definitely adjust our travel plans to come here instead! Bed was also good. Negatives: as usual the air conditioner. Best solution is to get a second floor room and just keep the window open at night. Works well for this time of year.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear ontheroadagain1952, This review is great! You broke down your stay value to the penny! Nice! We appreciate your 5 Stars and can't wait to see you again! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Stop over in ELKO"

5
27/05/2016

Friendly Staff...didn't have to search for a parking spot...Clean room, comfortable bed, clean bathroom/tub and shower...internet...room was near the laundry, but on laundry noise when the door was closed...an enjoyable stay...no surprises, no hiccups! Good breakfast, pleasant and courteous staff...

"Pet Friendly"

4
27/05/2016

A pet area is provided, as well as disposal bags. I wish that all pet owners would use them, but that is not the fault of the motel. I have stayed at Best Western Elko 6 times and enjoy everything they have to offer. They are always friendly and accommodating and I have never had a bad room. The price is sometimes higher than I expect, but I pay for safety as well as comfort. I usually travel alone and I always feel safe there.

"A Fine Choice"

4
27/05/2016

Checked in late at night and James at the front desk was courteous and helpful. Our room was very clean and the location was quiet. We felt that the bed was somewhat on the stiffer side, but it is a minor complaint. We were thankful to find a safe, clean hotel to spend the night on our road trip. The complimentary breakfast was good, but nothing special. Some of the TV channels appeared to not be available.

"Better than the alternatives..."

4
25/05/2016

Stayed here 1 night in addition to both the Days Inn and Red Lion during my 2 weeks working in Elko. This was by far the cleanest and comfiest option. Nothing too spectacular to brag about, other than the friendly front desk host. Breakfast was standard and not anything to rave about.

"Sacramento Trip"

4
23/05/2016

Only complaint was that my TV had a problem not connecting to the Chanel I wanted.I reported this to the Lady at the front Desk and she made a note in her computer. Nothing did happen and I told the guy at the front desk and he did the same thing. Nothing happend and I missed the Final show of the Deason

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear 221kurtt, I'm sorry to hear that you missed your final episode! I can imagine that was frustrating! If your stay took place over the weekend it is likely this was a result of the area wide outages we experienced. Even when we got signal back things were a tad screwy for awhile. I'm having my maintenance team reach out to the cable company concerning the channel line-up without knowing for sure that this was the case during your stay. Thank you for your 4 stars in spite of our cable misstep! We can't wait to see you next time, 221kurtt! Best regards, Spencer Gendron General Manager BESTWESTERN Elko Inn

"enjoyed my stay"

5
23/05/2016

I recently had to travel to the Elko area for my daughters softball team. the team booked their stay at the Best Western so I went ahead and booked a room there too, it was surprisingly nice. The staff was great!!!

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear carpetcops1, I am very interested in where your screen name came from! Thanks for your 5 stars and for the comments on our staff! We hope you guys took home the Gold! Best regards, Spencer Gendron General Manager BESTWESTERN Elko Inn

"This is a Great Place"

5
23/05/2016

Arrived late after long, tiring trip... staff courteous and very helpful. The room, lobby, location, and exercise/swimming are fabulous for anyone who wants a quiet, enjoyable stay in a city located so near the Ruby Mountains and beautiful scenery. It is centrally located to enjoy all the offerings in Elko. Visitors will also enjoy the great museums. For us, this trip was not a vacation, but we had stayed in the hotel before - and knew it was good. Highly recommended for those who like to visit Casino - and those who may like mountain/other outdoor opportunities.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear geoffb760, I'm so glad you wrote this review! The outdoor and adventuring opportunities are WAY under-rated! There is the potential for WORLD CLASS mountain biking and fishing but it seems largely untapped yet! I feel this is changing though, I am seeing more and more guests arrive with bikes on their cars, and even a few that just pull right in ON their bike! Thanks for the 5 Stars, geoffb760, we can't wait to see you again! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Comfortable bed"

4
21/05/2016

After a long drive, it's a great comfort to know that Best Western Elko has a very comfortable and relaxing bed to crawl into and snore the night away. The staff was very friendly and enjoyable. Yay Best Western for always coming through for me!

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Irishtomato19, Thanks for telling others about our awesome beds! When I moved here I stayed in a room myself temporarily and I got the best sleep of my life! The owner replaced every mattress in the hotel with double pillow topped mattresses that were rated WAY above what I've had in other hotels! We can't wait to see you again so we can earn your last star! Best regards, Spencer Gendron General Manager BESTWESTERN Elko Inn

"OK Hotel"

3
17/05/2016

Basic Best Western Hotel. Only one elevator and it is at the end of the building next to the office. The handle on our bag broke so we had to wheel it through the length of the building to reach the elevator. Our room was on the other end. Lot of construction people with their trucks in the parking lot creating a lot of mud and dirt.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Chuck G, You'll be glad to hear that I hired a professional sweeping company to clear the parking lot out upon our construction friends' departure! The locals call it "mining mud" and our pressure washers don't have the juice to fully clean it; the parking lot is clean as a whistle now! Well, that may be an exaggeration... the parking lot is about as clean as a parking lot can be now! That's a little more realistic! :D Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"A Motel"

3
16/05/2016

The young lady that checked me in was very helpful. I have bad knees some nights I can barely walk. So, she got me on the 1st floor close to the outside door so I could get to my room easier. If your under 12'11" you can get in the parking area other wise you have to park across the street around the block. The bed was a little on the hard side for me.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear 4bearm, Its great to hear that our front desk staff took so much care in getting you into the best room possible! 3/5 Stars is definitely below our standards so please feel free to let us know what we need to do for you to earn those 4th and 5th stars next time! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Great Hotel"

5
16/05/2016

Quiet, Clean, Good Breakfast, Friendly Staff! Easy Check In, Great Pool, Fitness Room, Laundry Room, All Good ...... Would Stay Here Again! Spacious Rooms, Sun Deck, Barbeque Area, Easy Parking, Close To Casinos.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Crystal L, Thanks for the 5 Stars! I can't thank you enough for commenting on so many of our features! Great review! We can't wait to see you next time! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"nice stay"

4
16/05/2016

This is the second time we have stayed at this Best Western when driving to or from Colorado. The staff is always friendly and helpful and the rooms are always clean. It is within walking distance to some restaurants and a wonderful, large park which was great for pets and children.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Reynolds L, Thanks for the positive feedback! We appreciate you commenting on our staff and cleanliness! We can't wait to see you on your next trip away from CO! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Disappointed with No recognizable Front Desk Agents anymore"

3
15/05/2016

Staff changing consent as well as Management Nice place , Great Breakfast Outdated exercise equipment, Door locks always a problem, Hard to get threw on telephones lines for reservation so if your regular book next stay before you leave, Dog area could use a little TLC, Other than that Beautiful hotel and stable Employees and Management would be bonus.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Doedoedoewego, Thank you for the candid feedback! We are currently pricing RFID key card systems to address the key issues you and others have run experienced recently. This should totally alleviate the harsh Nevada elements affecting the locks. I couldn't agree with you more about needing to keep a stable front desk team and management team; you'll be glad to know that I have been with this owner for nearing 5 years now, and I just transplanted here with my wife and kids to provide that very thing that you seek! I look forward to long, lasting relationships with you and other guests! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Clean and Dog Friendly"

5
13/05/2016

Driving from Colorado to California and found this perfect spot to stay the night with Border Collie. Never stayed in a Dog Friendly Hotel before and wasn't sure what to expect. Had' Comfortable, Clean Rooms and Hearty Breakfast. Enjoyed our stay. .

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear wifelytraveler, Thanks for the 5 stars! We love hearing about our furry friends enjoying their stay with us! Awesome review, wifelytraveler! We can't wait to see you next time! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Good Hotel"

4
13/05/2016

Good Hotel. Nice staff, decent coffee/cookies in the lobby, decent breakfast. Once I checked into a room and the toilet hadn't been flushed and was presumably clogged. That was gross. The front desk gave me a new room. No issues the other 4 or 5 times I've stayed here.

"Fitness Room"

4
13/05/2016

I love staying at this hotel and am there about 4 time a month I have complained about the run down exercise equipment multiple times and have even been told that new stuff is on order but nothing has ever been done. Please get new exercise equipment that is not falling apart or wont cause injury.

"Great hotel!"

5
13/05/2016

Great place to stay- great customer service, clean room, great breakfast, and our favorite was the pool! Most places say they have inside heated pool but the water is still too cold. Their pool tempature was warm!

"Thank You!"

5
12/05/2016

I am always excited to find a good hotel with friendly, caring staff. This place was such a relief to find at the end of our long day. The employees were welcoming and helpful. The hotel was clean and smoke free. We had children and a dog with us and it's not always easy to balance it all. So, we are grateful they gave us a room on the ground floor. We had gotten in late, but, we got to sleep late which was so nice! Mavie made us breakfast and made sure that everyone had fresh, hot food till the end. Thank you! We appreciate the good start, to another long day. Pros: White sheets and good pillow top mattresses, with good mattress covers. A sink separate from the bathing and toilet area. Didn't have energy saving motion lights on all the switches. A/C unit worked wonderfully. Updated interior, always feels more welcoming :) Cons: They could have had better pillows, but, we still woke up rested and without physical pains. A light bulb needed to be replaced in a ceiling light fixture. And the fancy shower head was way too high for my 5'3" shortness.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear AdventureNUTz, Awesome screen name! Awesome review! We love it all! We appreciate the detailed feedback and can't thank you enough for taking the time to give us your 5 Stars on Trip Advisor! We can't wait to see you are your next adventure, NUTz! :p Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Great rooms and great staff!"

5
10/05/2016

I've stayed here a bunch of times for business and finally decided to leave some feedback. Overall the hotel is pretty nice, the rooms are clean, good beds and friendly staff. Brandy checked both myself and a co-worker in and she is fantastic, she checked us in in a timely manner and followed up with us the next evening to make sure everything was satisfactory. Brandy went above and beyond to ensure that we had a great stay, thank you! We look forward to continuing our stay here at the BW Elko Inn.

"Great employee service at breakfast"

5
09/05/2016

Rooms were clean and the breakfast room and service provided during breakfast and the Wednesday night catered food was excellent. Nice amenities offered and front desk service was good. My room was as ordered (with an extra blanket) and ready when I arrived.

"Excellent quality of service and great rooms"

5
05/05/2016

The rooms were in excellent condition with a good Wifi network and a very courteous staff. We had driven the whole day and the stay here was very refreshing for the drive next day. Will definitely recommend this hotel to all the travellers.

"Great Place to Stay in Elko, NV"

5
04/05/2016

The updates to the building and the rooms with it's amenities makes this establishment quite pleasant to stay. The breakfast was very well cooked and accessibility to servings was excellent. Staff were cheerful and yearned to serve our needs.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear robinx254xv, Thanks for the 5 Stars and for making us your 1st Trip Advisor review! We're honored! Your comments here are so great, well, there just isn't much to add but, Thank you! We can't wait to see you next time, robinmX264XV! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Quiet, clean, roomy"

4
04/05/2016

Even though this hotel is on a main street, it is tucked back and is quiet. The walls seemed more solid than some hotels too, thus didn't hear TVs or coughing from the next door neighbors. Was clean, and the room was a bit larger than average. Free internet access. I highly recommend it.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear RonLeiken, You are spot on! I have managed properties that were sprung up like mushrooms over night because of oil booms etc, to accommodate temporary town expansions; this place is different! Built to last! I agree, it has the least amount of "noise pollution" of any property I've ever been in! We can't wait to see you again, RonLeiken! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Great hotel"

5
03/05/2016

We love staying at this hotel. Our dog has plenty of green space. The rooms are comfortable and clean. The cookies in the evening are delicious. There are many good choices for breakfast. We will be back to stay again.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear reneec531, Thanks for the 5 Stars! Great comments! We appreciate you taking the time to tell others about how much you enjoyed your stay with us! And that your dog even enjoyed the stay! :D We can't wait to see you again, reneec531! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Your search ends here"

5
02/05/2016

This is the perfect hotel in this area! The friendly, helpful staff, the beautiful grounds, the 24 hour pool and spa, the clean and well stocked work out area, the delicious and free breakfast, the quiet rooms, the well maintained property ~ what else do you need?

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Anna V, Thanks for the 5 Stars! Thank you for commenting on so many of our property's amenities! We can't wait to see you next time! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Great place for visiting family!"

4
01/05/2016

My daughter stayed at this hotel for business in town. We actually drove over from Crescent Valley to see her a couple of times. I was so impressed with the friendly staff in front. Lobby clean and quiet. She had a nice room, too! Could use a little updating here and there, but I would gladly trade that for what we saw. Thanks for making her stay and our visit so nice. RJohnson

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Riley J, Thanks for the positive review! You'll be glad to know that we ARE updating here and there! Time to take it up a notch! Bam! You should start noticing different improvements around the property just about each time you stay for the next year! We're glad your daughter enjoyed the property and we can't wait to see all of you again! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Good place to lay your head"

4
30/04/2016

I have stayed at this place several times on business trips, and it is a pretty decent hotel. It is within walking distance of a couple of quick, cheap restaurants. The breakfasts are pretty darn awesome offering up biscuits and gravy and scrambled eggs so it will definitely fill you up. The rooms are fairly clean. The staff is pretty friendly and helpful too. I think my only complaint is the heater/AC units certainly need to be cleaned up as there is a fair amount of dust and resulted in triggering my asthma a bit.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear randombiztraveler, Noted about the A/C's! We are in the middle of a big quarterly preventive maintenance routine so we will pay particularly close attention to the A/C filters. Thanks for looking out, randombiztraveler! We can't wait to see you again! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Very Good Lodging in Elko"

4
29/04/2016

The Best Western Elko Inn has been consistently a very good motel, and has been well cared for an extended period of time. Rooms are large, comfortable and quiet. Staff are pleasant and helpful, and service at the motel is good.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Ted W, Consistency is key, am I right!? Thanks for the positive review! We can't wait to see you next time! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Elko Best Western"

4
29/04/2016

Enjoyed my stay at this hotel. The rooms were comfortable and clean. Marie who works for their food and beverage department was very friendly and helpful. She was a pleasure and took great pride in her work, kept the dining area clean and the food warm. Very enjoyable breakfast(s).

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear leagriff, Thank you for the positive review! Marie is the jewel of the hotel isn't she!? She's quickly becoming "internet famous" because of how genuine she is with our guests in the morning. What a catch! Thank you for mentioning her by name in your review! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Love it"

5
29/04/2016

Love this hotel. We stay there once or twice a month. Nice big clean rooms. Great staff. Big indoor pool clean and warm. Great breakfast lots to choose from. Great locations right down town. I would recommend this to anyone. Love it.

"Good night's rest"

5
29/04/2016

Stayed overnight in Elko at this clean and convenient location. very nice comfy beds, with nice soft bedding. Mini-fridge, microwave coffee, etc There was an indoor pool. We asked for a quiet room, which was in the back on the second floor. second floor was fine, since they do have an elevator. Room was very quiet. This location appeared a bit newer than some of the others that were nearby. No casino at this hotel, but if you want to go they are just down the street, short walk. Very nice breakfast included eggs, biscuits, gravy, bacon and sausage, all nicely done, also yogurt, cereal and waffles.

"Excellent set "

5
28/04/2016

We got some of the best service at this hotel. They upgraded our room when I mentioned that I needed a table in the room to play some games. The front desk agent brought in an extra chair in addition. Both the first floor maid and the front desk agent were very helpful. However in the case of the front desk agent it came with a few barbed comedic touches. I've since pulled out the barbs. Their hot breakfast was better than an average hotel breakfast. I'm sure if I'm ever in Elko again I will stay here.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear mageith, We love getting reviewed by the TA community heavy hitters! Thanks for taking the time! The reason these reviews mean so much to us is because we know you are a hyper-seasoned traveler and know exactly what you are looking at, and looking for! Thanks for the 5 Stars! We can't wait to see you again mageith! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Elko Best Western"

4
27/04/2016

We had to change our plans at the last minute so we called the 800 number for Best Western and they scheduled us the Elko Inn which is very close to the interstate. We had our boxer with us so we scheduled a pet room. The room was pretty clean and good shape. A little mold on the grout in the shower, but everything else was great. The breakfast was better than most hotels and the gal keeping the breakfast area clean and supplied was very courteous and happy and helpful. We are very pleased with our overall experience with Best Westerns as this is our first trip using this hotel chain.

"Great place to stay."

5
26/04/2016

We really enjoyed our stay. We were impressed with the excellent service and tasty food in the morning and with the employees in the evening. The rooms were comfortable and clean. They also have fresh coffee, hot tea or hot chocolate that is available at all times.

"It worked"

4
26/04/2016

The hotel room was clean, comfortable bed, and the complimentary breakfast was more than enough. The location was right off the interstate, which was what we needed for a quick overnight stay. The employees were very pleasant.

"Wonderful Experience"

5
26/04/2016

Checkin was a little iffy, and the two Queen beds were not available, even though they had been requested months before. Also another person in our party had a double queen. The only thing I could figure out was they were trying to keep the four of us close together. We ended up with 3 rooms instead of two, 211, 215 and 217. Since P.E.O. would pay for one room, we are now having to pay for the others ourselves. I did ask for a roll away and was told there were none available.

"Great room and personal, lousy coffee"

4
21/04/2016

all was fantastic, but instant coffee does not cut it - anywhere, ever. Personal were courteous and efficient, room was beautiful, quiet and comfy. Dog policy and facilities super good as well. Have stayed there before and will stay in Elko BW again, but will bring my own coffee.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Lorena B, Thanks for the shout out! We think YOU are top notch! ;) Instant coffee doesn't even cut it on say.... the summit of Everest!? :p Joking aside, I couldn't agree more! Good news is, I'm working closely with a different distributor to improve in this area. Good call, Lorena B! We can't wait to see you next time! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Great Service and Staff"

5
20/04/2016

The management at this location is top notch. We were very pleased with our room and the facilities we used...all were very clean and well kept. We attended the "customer appreciation" reception and were surprised to see such a nice spread. Marie took great care of us and our needs both at the reception and at breakfast...She's the best! We had the opportunity to talk with several other customers who stay here regularly and they all shared that they always come back because the staff here truly cares.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear lesliecarrio, Thanks for the 5 stars and the shout out! Maria is the best, isn't she!? One of the best ways to start your day I can think of. Thanks for taking notice! Beset regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"VERY IMPRESSED"

5
20/04/2016

I am not a big review person but this hotel was so nice I had to comment on it. The staff was wonderful, pool exceptional and decor in lobby and breakfast area gorgeous! The rooms have been recently remodeled and are beautiful. We stayed in a non pet friendly room and it was fresh and clean. Large TV, microwave and fridge and gorgeous decor. Breakfast was ham and eggs and all the other goodies, waffles, etc. We loved everything about this hotel!

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear itsmedb, Awesome review! Thanks for the 5 Stars and for the great detail about your stay! We loved everything about you staying here! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"King room"

4
19/04/2016

The king suite room I had was quite a nice room large big bed TV coffee and amenities, breakfast was good, nothing over the top mind you just basic breakfast deal .overall good experience,is clean and comfortable and well priced. Would stay here again no problem.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Billthekid666, Thanks for the positive review! Its great to hear you enjoyed your stay, we can't wait to see you again! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Great place to stay."

5
17/04/2016

Always clean and friendly place to stay. I always stay here when im in the Elko area. Place has been renovated since my last stay.Breakfast is great and is available at 4:00am for those who leave early.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Gary A, Thanks for the 5 Stars! Great review! We are constantly aiming higher at the Elko Inn and feedback like this really helps drive the staff's dedication! We appreciate your business, and appreciate that you called out the effort here! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Excellent all around"

5
17/04/2016

Great service at reception on my arrival. Very accommodating and friendly people, Room are big and kept in great condition Excellent (and free) breakfast by Marie ank Kim Spencer the manager is running a very efficient operation The Wifi is top notch fast and always on, a benefit for the business traveler

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear 444nantar, Thanks for the shout out, 444nantar! This property has the best breakfast of any hotel I've worked at, I couldn't agree with you more! I'll pass on your comments to Marie and team! We can't wait to see you again, 444nantar! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Best Western in Elko, NV"

5
15/04/2016

Very nice room with good amenities. Breakfast was fabulous with fresh eggs, biscuits, and the regular fare. Internet was fast and reliable. The hotel was easily accessible from the interstate and was conveniently located in town near restaurants and service stations. Staff was extremely nice and helpful. Had a nice laundry facility in the hotel.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Judith C, Awesome review! We appreciate you taking the time to let others know how much you enjoyed our free hot breakfast, location, and most importantly, our Staff! We can't wait to see you next time, Judith C! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Marie the hostess"

1
06/04/2016

This Best Western offers a Happy Hour and snacks on Wednesdays. Marie, our hostess was so very friendly and professional. Very nice touch! It is also pet friendly and it has been completley re done would highly recommend.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Jill, Thanks for the positive review! It looks like we may have gotten the rating scale backwards by accident here! :p Over the last few months Marie has become the "Jewel of the hotel!" She is such a pleasure to be around and works hard to make sure everyone's morning starts out right! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"front desk staff was excellent"

3
05/04/2016

me and my children stayed there for 2 nights, we left for a full day came back and even though the sign was put up for the room to be cleaned it did not look like it was cleaned, garbage was not taken out, no clean cups were left in the room, garbage was on the floor, also looked like someone had grabbed tissues and threw them in the corner, blankets were just thrown on the bed, when getting ready to go bed I noticed that the blankets were dirty, also the bathtub was not clean up on arrival, as well looked like someone had gone through our things, as well we went through about 15 keys, also was overcharged and not told about the service fees, when I spoke with the front desk they were very pleasant and awesome, even though I had a not so good experience. I would stay there again just because the front desk was so great and understanding. the pool and breakfast were great as well.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Sheila P, I can't thank you enough for your candid review. It is extremely helpful to gain insight from the guest's perspective in the rare occurrence we do drop the ball. I am forwarding these comments to our housekeeping department so that we can clarify with the staff that the new DND signs have another side that actually requests service! Thank you for your encouraging comments about the front desk team, they will be well received when I pass them on! We can't wait to see you next time, Sheila P, and really WOW you this time! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Excellent Hotel Experience"

5
04/04/2016

This hotel was an excellent experience. Quality rooms, location and morning snack. The personal were very hospitable and willing to assist with any situation. The checkout process was efficient. The children were very respectful of others. We did not use the pool or hot tub.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Charles W, Thanks for the 5 Stars! Positive remarks about our staff are our favorite kind of remarks! :D Thank you so much for the great feedback! We cannot wait to see you again, Charles W! Best regards, Spencer Gendron General Manager BEST WESTERN Elko Inn

"Clean and simple."

4
25/03/2016

Clean room, no frills, has the amenities I need, and it was quiet! My room was rather large, and my king size bed was comfy. Bathroom a bit small, but was clean. No smoking smells at all. Pool and gym open 24hours. I would totally stay here again.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Angelgray1986, We appreciate the positive review! You should know, here at the Best Western Elko Inn we feel that we fell short when we don't get all 5 Stars! We will work twice as hard to earn it if that's what it takes! Its great to hear that you enjoyed your large room, comfortable bed, and clean amenities! We can't wait to see you next time, Angelgray1986! Best regards, Spencer Gendron General Manager Best Western Elko Inn

"Great for families, warm pool, hot breakfast"

5
25/03/2016

We were able to easily book this on our phones through hotels.com while on the road. The room was very clean and up-to-date. The indoor pool was open 24 hours and very warm which our kids loved. Then the included breakfast was fantastic! There were so many options, both hot and cold items. It was more than your standard continental breakfast for sure. And Marie in the breakfast room was so sweet to our family, offering to change the TV channel for our kids and cleaning up after us. Even though we just needed a place to stay overnight on our way to our family vacation, it turned out to be a great part of our vacation!

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Stephanie C, Thanks for the 5 Stars! Its great to hear that you enjoyed our huge breakfast spread so much! The indoor heated swimming pool (the largest in the city) is a huge hit year round, we're glad the kiddos enjoyed! We can't wait to see you again, Stephanie C! Best regards, Spencer Gendron General Manager Best Western Elko Inn

"Very Clean and Comfortable"

5
15/03/2016

My friend and I stay in hotels quite frequently, and were very pleased with how clean everything was and how friendly the staff were. The room was comfortable, clean, and convenient. There was plenty of space and everything worked well. The only thing I didn't like was the bleach smell on the linens, but at the same time I liked that I wasn't worried about germs. My towel was exceptionally soft. I quite liked that!

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Susan J, Thanks for the 5 Stars! This review is flattering! What a moral booster for our housekeeping team, aren't they great!? We can't wait to see you again, Susan J! Best regards, Spencer Gendron General Manager Best Western Elko Inn

"Get a good night's sleep at the Best Western"

5
15/03/2016

I have to say, this hotel is pretty great. It's not fancy, but I got a solid night's sleep at the Elko Best Western. The staff were very helpful and cheery. It's an economical option if you don't want to stay at the fancier hotels on the Idaho-Street strip. I actually prefer it to the Hilton up the street. There's also a great Basque family-style restaurant up the street called Toki Ona which is great for some home-cooking. Desserts are fabulous.

"Best Western Elko Nevada"

5
13/03/2016

Great place to stay. Fantastic service and Great staff. I stay at that location every time I am there on business. I would return and stay for personal trip as well. I tried sone of the lower priced locations and they do not compare. For the price you get the quality and a completely satisfactory experience.

"Very nice stay except for..."

4
09/03/2016

Comfortable King-size bed and fairly quiet downstairs room gave me a good night's sleep. And nice assortment for breakfast, plus coffee-maker in the room. Needed a bottle opener and a staff member came to my room to open it. Great! Only complaints were the "key" sometimes was reluctant to work, and the cheap remote for the LG t.v. would not change the channels going up, only going down. Needs to be replaced.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Utahbooklover, Its great to hear that our staff went out of their way to make your stay more comfortable! A quiet room and a good night's sleep is one of our most favorite kinds of feedback! We can't wait to see you next time, Utahbooklover! Best regards, Spencer Gendron General Manager Best Western Elko Inn

"Would Stay here again"

4
07/03/2016

This is our 3 time staying at the Best Western Elko and we would stay again. The rooms are clean, the staff is friendly and the breakfast offering have a good selection so everyone in the family can find something they like. We also used the pool and hot tub during this stay which was nice.

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Mindy B, As a regular of the hotel, you know here at the Best Western Elko Inn we feel that we fell short when we get 4 Stars! Please feel free to let us know what you feel we should do to earn that 5th Star from you! We can't wait to see you next time, Mindy B! Best regards, Spencer Gendron General Manager Best Western Elko Inn

"Great hotel!"

5
05/03/2016

The room was very inviting. My husband and I usually stay at a Holiday Inn or even Super 8 unless it is a special occasion. My husband and I were moving from Reno to the Salt Lake City area and we stopped in Elko for a couple of days because our new place wasn't ready yet. I was very pleased with the hotel. The staff was friendly and gave my husband and I recommendations for a nice place to have dinner. The pool area was simply outstanding. I love to soak in a hot tub when I have the chance and the hot tub was clean and well maintained. The wifi was fast enough to stream Netflix and it was free with the room. It can be a little pricey for some people but I thought it was worth it for a clean comfortable room and the amenities it offers. It has the best hot breakfast buffet I have ever tasted! They offer different hot items every day but I love the selection of pastries and muffins it offered. The earlier you go to the breakfast buffet the better! If I ever come through this area again I will stay here again!!!

Spencer G, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Laurie, Thanks for the 5 Stars! As the new General Manager of the property this is great to see! Reviews from multi-night guests are particularly impactful because they have the time to REALLY check things out! I'm glad you mentioned the wifi because its the first thing I noticed at this hotel, also! Its faster than my interenet at home in Texas!!! I can't thank you enough for this candid and uplifting review, I will share it with the staff tomorrow! Best regards, Spencer Gendron General Manager Best Western Elko Inn

"Loud, no service"

1
14/02/2016

The hall coming out from the pool is very slippery- my sister fell, front desk is right around the corner-where I went for help-but no staff there. Maybe they were chasing the hundreds of high school students that were also there, loud, and rude. No food in the "free breakfast" at 9am--unless u like smashed bananas or free fm falling fruit loops. Very disappointed-

Dean I, Manager at BEST WESTERN Elko Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 775-738-8787.

"UNVALUED CUSTOMER"

2
02/02/2016

no light bulb in bathroom. it took 3-4 requests to get it fixed. requested quiet room and was placed above vibrating laundry room. suite next door to us had 4-5 teenagers that were extremely noisy. slamming doors, moving furniture, laughing in hallways. our key never worked, had to be re-key. the key failed for the teenagers as well ,that is why all the noise and knocking in the hallway. room itself was that they were just noisy young guests wanting to party.

Paula O, General Manager at BEST WESTERN Elko Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 775-738-8787.

"very hospitable"

5
01/02/2016

Very friendly staff, clean rooms. Would definitely stay here again. Staff went out of their way to make you feel welcome. Good location . Breakfast very good lots of options, with changes each day. We stayed for 4 nights and were very happy with the experience.

Paula O, General Manager at BEST WESTERN Elko Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I want to apologize for your check-out experience today. We have been training new staff members for the front desk and its no excuse but she is on her 3rd day today. Please come back again and give us another chance for a better experience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 775-738-8787.

"Hotel Review"

4
08/01/2016

This seems to be a very new Hotel so everything was in very good condition. Very easy to find from the directions given by the staff when making the reservation. They even provided a complimentary dinner which was not expected. Thank you.

Paula O, Manager at BEST WESTERN Elko Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I want to apologize for your check-out experience today. We have been training new staff members for the front desk and its no excuse but she is on her 3rd day today. Please come back again and give us another chance for a better experience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 775-738-8787.

"Easy and clean"

5
08/01/2016

This Best Western had friendly staff all around. It was clean and comfortable. The breakfast was good. Our bed was nice. I am not sure why this review has to be 200 characters, but I am adding this to reach this.

Paula O, Director of Sales at BEST WESTERN Elko Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I want to apologize for your check-out experience today. We have been training new staff members for the front desk and its no excuse but she is on her 3rd day today. Please come back again and give us another chance for a better experience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 775-738-8787.

"Reasonable price for nice accomodations"

4
23/12/2015

Wonderful hot tub and pool. Very nice staff. Comfortable room. Internet did go down but there was a snow storm. The night person was super nice and the day person also. They gave information and were very friendly.

Dean I, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Ken W, Glad you enjoyed our hot tub and pool. We have the largest indoor pool in Elko. Sorry about the internet, the snow does affect it. I happy to hear our staff was friendly and accommodating. Please come back and see us again..

"good value"

4
23/12/2015

goood value compared to other places in the area price was good considering the quailty of the room and services. Fresh cookies and a tasty breakfast bar make this better than most with continental breakfasts

Dean I, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Scott S, We strive to keep our prices competitive and our quality high. Nice to know you enjoyed our extensive breakfast. Our goal is to offer a higher quality breakfast than most. We will keep the cookies warm for you. Look forward to your next stay

"Nice place to stay"

5
30/11/2015

This is one of the nicest places to stay in Elko. Breakfast is good but gets very busy in morning with all the miners and there support staying there. Hot tub was close after first night for repair. Some of the equipment in the fitness center needs to be repaired or replaced.

Dean I, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Mathew G, Thank you so much for your kind review. What a great complement. We will continue to keep our standards high. Just to let you know parts for exercise equipment are on order and hot tub was just refinished and back up and running.

"Wonderful stay"

5
06/11/2015

I would highly recommend you stay here if the manager went out of his way to help me the room was beautiful I believe his name is Gene he bent over backwards to make sure that it was a beautiful stay if your in Elko please stop and stay where the people care how you feel and will do what it takes to make you feel like your a home. Must stay Hotel many amenities.

Dean I, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Starchild567, Thank you so much for your review. So good to know we are doing something right. Your input helps us become a better Hotel. We hope to see you again on your next trip.

"Very expensive price different then their website"

1
03/11/2015

The manager seemed confused but I found out he was new but I looked up there price online at their website it quoted a price of 159 for a spa tub room I kept asking how much it was and he didn't tell me till he charged my card it was 179 which came to 205 I approved the amount when I left and found they charged 215 and all I did was use 2 bars of soap and and the shampoo and conditioner what they are 3 something a bottle the only good experience was the tub itself and the clerk Leah who felt bad I had paid so much corporate you need to match your price on the website I had very little money and was totally in shock nice hotel but will never stay with Best Western again I feel like I was lied to the managers shouldn't be able to just pick their own price and I was told it was off season on the,weekend so why so high fix this problem or you will lose a lot of business people who are planning to stay at the one in Elko Nevada I would make sure the price is the same as the website in fact I would not stay there 215 dollars is for 4 star resorts

Dean I, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Starchild567, Thank you for your input. We have only one rate for our Jacuzzi room on weekends. Rates vary depending on the day of the week. Also certain websites may have discounted rates depending on day of the week. We would be glad to refund the difference. Please contact us so we may assist you in refunding the difference.

"Be sure to flush first!"

3
29/10/2015

Our room, on the first floor, was sizeable, very convenient, and clean enough, but we discovered -- after we'd unpacked, of course, and were settled in for the night -- that the toilet was reluctant to flush anything more substantial than a few pieces of toilet tissue. We called the front desk in search of a plumbers' friend: no such luck, and the person on duty said she was the sole employee available, with no access to anything. She offered to give us another room, but since it was late and we were settled, we opted to stay, reluctantly. Eventually we got the toilet to flush, but we wonder why many hotels don't include a plumbers' friend in the bathroom as standard equipment. And that set our pattern for the remainder of our trip: flush first, as soon as you are in the room. Breakfast was right across the hall and offered standard fare.

Dean I, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Oldermuse, Sorry to here about the toilet. Thanks for letting us know. I will equip our front desk with many "plumbers friends" so this will not happen in the future. It is nice to know your room was clean and well appointed. Look forward to seeing you again.

"Squeaking Floors"

3
23/10/2015

This is a very clean and nice Best Western. The staff is friendly and breakfast was hot and fresh. The only problem was the Lack of sound proofing between the floors. We heard the floor joists squeak with every step in the room above us and heard muffled speech until 10 pm from above us. I wish I had my ear plugs, next time I will have them.

Dean I, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Calmish, Thank you for your input on the squeaky floors. We will be looking into this problem. Good to know our Hotel was clean and comfortable. We hope this will not deter you from staying with us again.

"A touch of home"

4
17/10/2015

This was our third stay in a year, and we can report that the property is rather consistent in comfort, convenience, and price. Breakfast had the usual Best Western fare, but also had a big pot of oatmeal with “fixins” like whole walnuts, raisins, brown sugar, maple syrup – so much better than the instant microwaved version available at most. The only minor annoyance was that the soda machine on our floor was out when we arrived and was never filled for the 4 nights we stayed. Actually worked to our advantage in the long run since we just got a six-pack from the grocery store and kept it in the room refrigerator. We did do laundry while there, and their Maytag washer and dryer worked fine. Location near downtown was convenient, but without noise or traffic. Will stay again.

Dean I, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Mosby Scout, Looks like we are doing something right, good know. We appreciate your feedback. We strive to be a cut above the rest and it sounds like we have succeeded. Hope you also enjoyed our new pillow top beds. Please come see us again.

"What a surprise"

5
16/10/2015

We arrived at this hotel not sure what to expect even though we find best western great value, but wow the room was huge and had a jacuzzi bath in the bedroom and a separate shower and loo in another,the staff we very helpful we only stayed one night but it was great, lovely breakfast included.

Dean I, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Beverley, Thank you so much for this great review. Glad you liked our Jacuzzi room. Great to know our staff is meting all your needs. Come back and see us again!

"Great for humans and pets."

5
13/10/2015

My wife and I were in a driving 15 day vacation. We were in Las Vegas visiting kids and made reservations for the next night in Elko, NV on our way to Placerville, Ca. Upon check in the staff was quick and pleasant. Not only did we get our little goodie bag (We are Platnium members) we also got two little gift bags, one for each dog. The room was great, large and comfortable. In addition they have a large, special grass area for the dogs. The first we have seen like it at a Best Western. The free breakfast was of standard hotel type, however the biscuits and gravey were a cut above. All in all a GREAT night stay for both of us and both the dogs. Well recommended and highly recommended if traveling with your furry friends.

Dean I, General Manager at BEST WESTERN Elko Inn, responded to this review
Thanks Jimmie! Glad your furry friends liked it and yourself as well. We try to be a cut above, Sounds like we are doing things right. Next time you are this way please come see us again.

"Less than steller check-in"

3
08/10/2015

After a long days driving we decided to stop in Elko for the night. We called the Best Western reservation number to book a room while still on the road. We are Best Western Rewards members & got a really good rate. What a night mare check in was! We gave the clerk our confirmation number & he couldn't find it so he was just going to set up a new reservation. The rate he came back with was much higher than what we had received on line so we asked him to call the corporate reservation number to confirm our reservation number & rate. The corporate reservation number confirmed our reservation & the rate but the clerk kept going back & forth with them on the confirmation number & rate because he couldn't get it to pull up in his hotel system. He even told them 'we don't have rates that low'. Once they finally got it thru to him that it was a valid reservation & rate it had been well over 30 minutes from the time we arrived. I had long since taken my sleepy granddaughter back tot he car leaving my daughter to fight the fight.. As the clerk was completing the paperwork on the reservation my daughter was chatting with him & asked he why this check in was such a hassle & asked if they had never had someone book online before arriving. He responded 'yes, but y'all just looked SHADY when you came in'. Not sure how a teacher, sleeping 9 year old & a grandmother can look 'shady'. Our room was at the far end of the hotel so we parked close to that end of the hotel & used the stairs to go to the second floor. The door leading into the hotel had a lock pad but my granddaughter was able to open it without swiping a card. Once in our room it was an average room & about what we expected. We were up & back on the road early so we didn't sample breakfast.

Dean I, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Contaytx, We are very sorry to here about the confusion regarding your reservation. I am glad to know the clerk was able to work it out. I will look into the details of this. Hope this will not influence your next stay. Hope you will give us another try.

"Quiet & a great breakfast"

4
01/10/2015

We stayed here on our way to CA. The hotel was very quiet and the breakfast spread was amazing. My only complaint - the pool was freezing! After driving 24 hour straight, we hoped to let the kids have some fun time, but it was just too cold. Otherwise, it was a great hotel.

Dean I, General Manager at BEST WESTERN Elko Inn, responded to this review
Dear Erin, Thank you for staying with us. Good to know you enjoyed our clean, quiet rooms. I will adjust the pool temperature so next time you come thru it will be just right.

"Elko Best Western"

5
01/10/2015

The best breakfast value available at a hotel in Elko. Great pool, thoughtful amenities. The rooms are great with chairs and ottomans, everything from paper pens, great lighting, wonderful lobby with fruit flavored water, fruit, teas and coffee, fresh baked cookies, at a great price.

Dean I, General Manager at BEST WESTERN Elko Inn, responded to this review
Thanks you Alyce, Nice to here you enjoyed our wide variety of breakfast items. Our is the largest pool in town! Good to know we met all your needs. Looking forward to seeing you again.

"One night srop over"

4
24/09/2015

Unfortunately, they were in the process of changing out beds. They were still working when we checked in shortly after 4 PM. We stayed in our room until around 6 PM, when we went out to dinner. The next morning, after the provided breakfast, we checked out and had to work around the mess of them changing out beds. The exit drive way was a mess and we had to wait until they cleared the driveway.

Dean I, General Manager at BEST WESTERN Elko Inn, responded to this review
Hello Bill, Sorry about the mess. We have installed new Pillow Top beds in all of our Queen rooms. You should have a great nights sleep on these wonderful beds. We will be finishing all rooms including King beds on October 7-9. We hope you will come back to see us again and enjoy the new beds.

"Very nice hotel!"

5
17/09/2015

My family and I came in as walk in the desk clerk Eli did an amazing job on getting us a very nice room and also provided great dinner recommendations. He was very professional and relatable which made us feel comfortable. The room was very nice my kids enjoyed the 24hour pool. Breakfast was good to. I will definitely stay at this location again and recommend it to everyone.

Dean I, General Manager at BEST WESTERN Elko Inn, responded to this review
Hi Jay, What a great review of our staff! I have shared this information with Eli and the rest of the staff. Wonderful to know we met all your expiations. Look forward to seeing you back with us again.