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Best Western Plus Hotel Eau Claire Conference Center, Eau Claire

4.5/5  - basé sur 662 notations.
3340 Mondovi Road, 54701-6131, Eau Claire, United States - Ver el mapa
Best Western Plus Eau Claire Conference Center - Vista Exterior El Best Western Plus Eau Claire Conference Center se encuentra en el centro de Eau Claire. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Desde unas elegantes y completas habitaciones hasta unas modernas instalaciones totalmente renovadas, el Best Western® Plus Eau Claire Conference Center está diseñado de una manera muy completa para adaptarse a las necesidades tanto de huéspedes en viaje de negocios como de placer para proporcionar el mayor nivel de estilo y comodidad. Este hotel que admite mascotas está situado a 100 metros de la ruta para bicicletas de Chippewa Valley, perfecta para hacer ejercicio y pasear junto a su mascota. Disfrute de una gran variedad de servicios e instalaciones de lujo, entre los que se incluyen una piscina cubierta climatizada, gimnasio y desayuno gratuito de lujo. Los huéspedes en viaje de negocios valorarán especialmente el centro de negocios y las salas de reuniones e instalaciones para banquetes con capacidad para un máximo de 300 personas, perfectas para cualquier tipo de reunión o evento. Este exclusivo hotel dispone también de servicio de lavandería, una sala de juegos y un salón de cócteles, Brewski's Pub. Aquellos huéspedes que deseen relajarse y desconectar podrán visitar la fábrica de cerveza Leinenkugel's. Disfrute de un fantástico acceso a fantásticos restaurantes en un radio de varias manzanas junto a este hotel de Eau Claire. Si por el contrario desea disfrutar de una terapia de compras, el centro comercial Oakwood Mall está ubicado a solamente 11 kilómetros de distancia. Muchos de nuestros huéspedes disfrutan asimismo de los eventos locales y deportivos, entre los que se incluyen el Country Jam Music Festival y los partidos de la liga de béisbol de Northwood. Este hotel de Eau Claire se encuentra asimismo a poca distancia de numerosas empresas y hospitales, entre los que se incluyen el Hospital Sacred Heart, el sistema sanitario de la Clínica Mayo, Phillips Plastics, Nestle y Menards, lugares situados a sólo unos minutos de distancia. Al estar ubicados asimismo a sólo 1,5 kilómetros de la Universidad de Wisconsin-Eau Claire, aquellos huéspedes que deseen visitar a estudiantes o profesores podrán disfrutar de un cómodo acceso. Las inmediaciones de este hotel situado junto a la autopista 94 ofrecen una gran variedad de actividades de interés, como por ejemplo el parque Carson, la ruta del río Chippewa, el Museo del Valle de Chippewa, Action City y el parque acuático Chaos, lugares ubicados en un radio de 8 kilómetros de este hotel de Eau Claire. El parque Irvine ofrece un zoológico gratuito y es la atracción perfecta para pasar un día en familia.

Best Western Plus

Hotel Eau Claire Conference Center

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Piscina climatizada
    Piscina climatizada
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Cuarto de jugar
    Cuarto de jugar
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 662 huéspedes
NOTA EMITIDA
Excelente
398
Muy bueno
185
Normal
49
Malo
20
Pésimo
10
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
56
De negocios De negocios
149
En familia En familia
267
En pareja En pareja
132
En solitario En solitario
34
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Dinner"

5
06/11/2018

We arrived and were directed to the brewski's pub and we were so happy to have met and been served by Ryan. What a great dining experience and enjoyable conversation and fantastic service. We had a very fun and relaxing night thanks to Ryan. We will be back!

DawnD2024, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Lauri M, Thank you for taking the time to review your experience at our on-site Pub. Aside from the great food items presented by our incredibly talented Chef, we have a great team of people that work hard to make your experience a memorable one. I am so glad to hear that you will visit us again in the future...we look forward to it! Have an amazing weekend.

"Uwec family weekend"

5
06/11/2018

Always excellent service with excellent location Coner always makes it enjoyable to come back use this as our go-to hotel when visiting close to the school close to downtown no matter where we need to go or within 15 minutes

DawnD2024, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear rtuenge64, Thank you for taking the time to review your stay with us. It is a treat for us to hear when we have attained our goal of excellence in customer service. We thoroughly enjoy having our UWEC families in house...it is fun for us to watch the transition from Freshman to Senior and to get to know you all over the years. We appreciate being your "go-to-hotel" and look forward to your next trip to the Chippewa Valley. Have a wonderful weekend :)

"Great place"

5
15/10/2018

The staff was very friendly and the hotel was very clean. The complimentary breakfast was awesome. I highly recommend this place. There was plenty of parking and it is a great location very close to plenty of restaurants and the University of Eau Claire.

ddean55, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Utterfamily, Thank you for taking the time to write such a wonderful review of your stay with us. Your satisfactory is number one priority for our entire team, and it is nice for us to hear when we have been successful. I hope you will stay with us again the next time you visit the Chippewa Valley. Have a terrific week!

"Our Go To College Hotel"

5
11/10/2018

We travel to Eau Claire for our son's college music performances and to visit. This hotel is located in a great area in a very nice town with a fun atmosphere. The hotel staff are always accommodating with EXCELLENT SERVICE

ddean55, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Resort446772, Thank you for taking the time to review your stay with us. It is such a treat for us to hear when we have successfully made your stay a memorable one. We love to have our UW Parents in house and to watch the journey of this great milestone in your family as you visit over the years. We look forward to the next time you come to town! Have a great weekend :)

"Nice place, for nice price"

4
07/10/2018

I went there for 2 nights, because I had a competition in Eau Claire. The room that I stayed in was nice and open with 2 queen sized beds, a nice flat screen TV, a makeup table with a light up mirror, a bathroom with a bathtub, shower,mirror,toilet,sink,a bar of soap, a mini shampoo bottle, mini shower gel bottle, mini mouth wash bottle, 2 bottles of body/hand lotion, mini package of makeup removing wipes, mini package of cleansing wipes, 2 body towels, 2 feet towels, 2 face towels, 2 night stand, an alarm clock, a coffee machine with filters and plastic cups, desk for workspace. The hotel includes a big pool, a hot tub by the pool, dinning room, a nice fire place with a big TV in the lobby. The hotel price includes free breakfasts. All in all I would give this hotel a 4.5/5

ddean55, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Vlastrebova, Thank you for taking the time to write such a kind review in regard to your stay with us. It is a treat for us to hear when we are successful in attaining our goals in Customer Comfort and Satisfaction! I hope that you will stay with us again the next time you visit the Chippewa Valley. Have a fantastic weekend!

"Nice place"

5
26/09/2018

We were greeted with smiles and when arriving in our room found two water bottles and two Andes chocolate mints that were greatly appreciated.I was also recognized as a rewards member and was treated as such.

"Great hotel, but restaurant needs work"

4
22/09/2018

I was there for business and was very impressed with the hotel. From check in, to breakfast, to the business staff - all very good. Brewski has absolutely amazing food. But it needs a restaurant. 7 or 8 tables don't do it. I travel quite a bit and hotel restaurant is usually okay. This beats it, but please, give them a real place, not a closet.

"Business Travel"

5
18/09/2018

This hotel has always been a good place to stay. Clean rooms, friendly staff, free breakfast. Close to where I'm going. Close to restaurants. Intersection to hotel is under construction but easy enough to enter.

DawnD2024, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear eddyf102, Thank you for taking the time to review your stay with us. We have an amazing team here that works hard to make your stay a memorable one and to ensure your visit is one that leads you back to us during your next visit to the Chippewa Valley :) I am sorry you had to zig zag through the highway construction...hopefully it will be complete soon! Have a wonderful week!

"I will likely give it one more chance..."

3
16/09/2018

I liked the location, I got a good rate, but I must have had an old smoking room because the odor hit me right away when I walked in the room. Normally I would ask to be placed in another room but we were in a hurry. The room was clean, it just had a stale smokey smell when I first entered. This is not a new property but it appears well maintained. I enjoyed the pool and the breakfast. There was ample parking and the layout of the hotel was good. The front desk did a great job and there was no issues there. I plan on giving it one more try when in the area but will ask for another room if there is an odor issue.

DawnD2024, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Scott G, Thank you for taking the time to review your stay with us. I am happy to hear that you were pleased with our amenities. I do apologize if you had a smell of smoke in your sleeping room. Although we have a strict no smoking policy, on occasion, we do have guests that cross that line and the room needs special cleaning. It typically takes care of the problem, but sometimes it needs a second treatment. If you would be so kind as to let us know which room it was that you stayed in, we will give it immediate attention. I am happy to hear you will visit us again the next time you are in the Chippewa Valley. Have a wonderful week!

"Clean and Quiet"

4
28/08/2018

There was a time I did not have a good view of Best Westerns. However, this is the second Best Western I can say I felt quite comfortable in. I reserved two rooms for my family. Both were very clean. I was initially concerned about noise because we were right by the vending and ice machines, but once the doors to our rooms were closed, we could not hear anything. We enjoyed three quiet nights. The rooms were relatively modern and the staff were friendly.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear WhereRWeGoingNext, Thank you for taking the time to review your stay with us. Best Western properties of today are quite different than years ago, and we are proud to be part of that Brand Refresh project. We love to hear that you were comfortable during your stay and hope that you will visit us again the next time you come to the Chippewa Valley. Have a fantastic holiday weekend!

"Dirty Whirlpool"

2
28/08/2018

My husband and I checked into #103.within a minute I discovered soap scum in whirlpool Went to front desk.I was given the Spic and span to clean the whirlpool. $60.00 was taken off the 300.00 bill. It shouldn't be my job to clean the whirlpool. I have tried to upload photos.the sight isn't letting me.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Gail, Thank you for taking the time to review your stay with us. I am genuinely sorry you had an issue with the cleaning products not being rinsed out of the whirlpool tub thoroughly. I am happy to see that your room was discounted. I have passed the information on to the appropriate department and the issue has been addressed. I hope that you will come back to stay with us again in the future and allow us to provide you with the excellent service you deserve. Have a great Holiday weekend!

"A favorite."

5
28/08/2018

This hotel has been nicely updated. We were there with family. The staff were very accommodating, offering help before we asked more than once, going above and beyond what you might expect.. we saw the desk clerk greet guests by name several times. We will likely be back.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Joe B, Thank you for taking the time to review your stay with us. I am glad to hear our incredible staff was accommodating to all of your needs. We are fortunate to have many returning guests and enjoy getting to know them personally. We would love to add you to that list and look forward to the next time you visit The Chippewa Valley. Have a great holiday weekend!

"best western eau claire, wi"

4
27/08/2018

good room and bed, good shower and towels. The location was just where we needed for going to our other locations. Good, friendly help and service. Breakfast scrambled eggs could be better, and stronger coffee would be nice.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear keithholden03, Thank you for taking the time to review your stay with us. Your opinion and ideas matter to us, and we will use your suggestions to improve guest experience. I hope that you will stay with us again the next time you visit the Chippewa Valley. Have a fantastic week!

"Very helpful and friendly staff"

4
20/08/2018

The bed was very comfortable after the long day of riding cycle, but, I hate those springy foam pillows. They give me a neck ache in the morning as well as hard to sleep on.Coner P at the Front Desk was fantastic. We had to cancel an extra room at the last minute and he did it with no extra charge.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Carl W, Thank you for taking the time to review your stay with us. I am glad to hear you found our brand new mattresses comfortable :) We have a wonderful staff here, that work hard to make your stay memorable. The next time you visit us, please let the front desk know your issues with the standard room pillows...we do have other options available upon request. We hope you will choose to stay with us again the next time you are in the Chippewa Valley. Have a great week!

"Annual charity motorcycle ride for MS"

5
20/08/2018

I am on the committee for MS River Road Run and every year we plan a 500 mile ride (250 each way) to different destinations in Minnesota and Wisconsin, well this year our over night stay was at the Best Western in Eau Claire. The staff there were all amazing from the person at the front desk to the house keeping. I applaud the staff that catered our function, they went over and above. The rooms were very clean and the beds were comfortable, the pool and hot tub were well kept up. Thank you to all for making our event a great time. I give this place two thumbs up.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Mark L, Thank you for taking the time to review your stay with us. It is such a treat for us to hear when our incredible staff has been successful in making your Event/Hotel Stay memorable. We thoroughly enjoyed having your group here and hope to see you all in the future. Have a fantastic week!

"Enjoyed our stay!"

5
19/08/2018

We stay here every time we come up to see our grand kids. We can't say enough nice things about this hotel. The place is well kept, very clean and up to date. The food is wonderful and they have a very nice pool and hot tub with a nice view. We also enjoy the extra large suite with sofa that gives us enough space when we have 5-6 visitors. We are so glad its next to our sons house because we plan on staying here every time we come up.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear carolynmM6863SP, Thank you so much for taking the time to review your stay with us. Customer service and experience is our top priority and it is so nice to hear when we have successfully met this goal. I am glad to hear that you were about to take advantage of most of our amazing amenities, and that we will be your choice of hotels when you visit your family in the area! We look forward to your next visit. Have a great week :)

"Good place to stay."

4
15/08/2018

Room was very clean, a bit of frayed carpet at bathroom door and a broken curtain rod however it still closed well enough, just minor things. Again clean room, nice bedding. Oh, little coffee maker did not work, made do with coffee from nice breakfast area.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Tom d, Thank you for taking the time to review your stay with us. I appreciate you pointing out the things that need attention in your sleeping room. On occasion, there are issues we may not notice unless our valued guests let us know about them. I have passed the information on to the appropriate department and the issues are being addressed. I hope you will visit us again in the future! Have a wonderful weekend :)

"An Oasis In Eau Claire, WI"

5
14/08/2018

Make reservations as soon as possible. This hotel is popular and fills up quickly. Upon arrival you do not want to leave the hotel for a meal? The bar/lounge has excellent food, great service and is reasonably priced..

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear kimehlovejoy47, Thank you so much for taking the time to write such a wonderful review of your stay with us. It is such a treat for us to hear when we have successfully made a guest's stay memorable! We would love it if you would visit us again the next time you are in the area. Have an amazing weekend!

"Great front desk service "

4
05/08/2018

We stayed here on Sunday August 5,2018. Checked in around 3. Hotel easy to locate. Front desk service was fantastic. I didn't get her name. Sorry. She was fantastic. Showed us the room first before we committed to our stay. Room(king suite) was quite nice. The hotel appears to be an older building from a different chain years ago. Room was very clean, a little dated. Some furniture was chipped. Good size. Sink is located outside of tub/shower/toilet area. Bed was good, a little soft for us. Pillows and linens were good quality. Fridge, microwave and ac worked well. The helpful young woman at the front desk recommended some dining ideas at our request. We ordered delivery from one of her dining recommendations. Very happy. Pool and hot tub very nice. A little older but very clean. We would stay here again without hesitation..

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear david65, Thank you for taking the time to review your stay with us. I am so happy to hear you had such a wonderful experience. We have created a culture of making our guests feel at home. The guest and the guest experience is top priority to our entire team. We understand that you have many choices of hotels when you come to the Chippewa Valley. It is an honor to know that you would choose us again without hesitation! We hope to see you again soon. Have a fantastic week.

"Nice hotel just off the Interstate"

5
29/07/2018

This hotel was easy to get to just off the interstate. Eau Claire has ongoing construction throughout the city, but we were able to get into the hotel. When we got to our room, the air conditioning fan was running full blast, but it was definitely not cooling. Refrigerator was also not on. We went right back to the front desk. The lady working was very nice, and immediately moved us to another room down the hall. This room's AC was working just fine. The hotel was quiet, even though it appeared that many construction workers were staying there. No noise in the morning at all. TV was easy to navigate. Breakfast was OK. make your own waffles were available. Bacon, omelets were already made in the heater. Then the usual, bread/bagels to be toasted, OJ, milk, etc. Nothing spectacular, but plenty to eat. Did not try the pool, we were exhausted from a college visit. The room also had an old fashioned binder with all kinds of hotel information in it. A map of the city and nearby restaurants and stuff like that. (Hotels these days are doing less and less of that)

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Natalie W, Thank you for taking the time to review your stay with us. We appreciate your comments and with them, we can continue to provide superior service to our invaluable guests. I am sorry the A/C was not working properly in your first room, but am glad to hear our front desk attendant promptly took care of your needs. We do leave the refrigerators in unused rooms to the "off" position and an attempt to conserve energy. We are happy to turn them on for you prior to your arrival if you mention it to the person taking your reservation :) I hope that you will stay with us again during your next visit to the beautiful Chippewa Valley. Good luck on your search in choosing the perfect college for your family!

"Best stay"

5
18/07/2018

This Best Western was the best that I have stayed at. I am on business in multiple different states and I always search out a Best Western. This hotel however, was heads and tails above all the others that I have stayed with. From the moment I called to book a room to the minute that I left the property, I was treated like the most important guest that they had. The owner, management and staff are to be congratulated

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear X337UEterryd, Thank you for taking the time to review your stay with us. I am pleased to hear that the Best Western Brand is your first choice for hotels. We strive for excellence and every guest is unique and special to us! It is encouraging to hear when we are reaching success in this area. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and our future guests. We hope that you will visit us again soon! Have a wonderful weekend!!

"Great Hotel"

4
09/07/2018

We spent the night here while doing a college visit. Clean, comfortable, and a nice breakfast. We had a king suite and it was very spacious. My only complaint is we couldn't get the WiFi to work. The area is very quiet, nothing to walk to that I could tell but places to eat were within minutes by car.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear punchy, Thank you for taking the time to review your stay with us. It is our number one priority to make your stay a pleasant one, and it is always nice for us to hear when we have successfully met that goal. I am sorry to hear you had trouble with connecting to our WIFI. If that problem occurs during your next visit, please don't hesitate to contact the front desk and we will be happy to assist you. I am excited to hear you have a college student. I hope you will stay with us again while making this very important life decision! Have a wonderful weekend :)

"Highly recommend! Awesome value, clean rooms, great breakfast!!!"

5
21/06/2018

We came in for a family event and stayed here based on a recommendation. The hotel and pool were clean, our room was spotless, and the pool was nice to boot! The staff members were all nice & friendly, too! Our favorite part was the complementary breakfast - there was a great variety of healthy and sweet options! Even the coffee creamers were delicious! I will definitely be back!

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Shaana F, Thank you for taking the time to review your stay. It is a treat for us to hear when a guest is pleased with every aspect of their experience! We have a great team here that works hard to make sure your visit is memorable and that you will come back to stay with us again in the future. I am especially glad to hear you enjoyed our complimentary breakfast, as it has been an area of focus and improvement over the past year. We look forward to your next trip to the Chippewa Valley! Have an amazing week :)

"Great stay for Graduation Celebration"

5
18/06/2018

We came into town for my nephew's high school graduation party. We needed to find a hotel in the area and this one had a high star rating, includes continental breakfast, and was conviently located. I do not often do reviews, unless, I I'm very satisfied or very upset. In this case, extremely satisfied! The hotel was very clean, which is always most important to me. The staff super friendly! And, the continental breakfast was the BEST that I have EVER had. And I have had quite a few experiences as I am well traveled at my age. So, I will give this hotel a 5 star rating because I would go back and Will look forward to it.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear BonitaTina, Thank you for taking the time to write such a wonderful review. It is nice to hear when we have successfully exceeded our guests' expectations. We do have a fantastic team here that works very hard to ensure that you are not only completely satisfied with your stay, but will visit us again in the future. We look forward to your next visit to The Chippewa Valley!

"Business"

4
14/06/2018

I did have some problems with room placement upon my arrival, however the staff handled it with ease. This is a nice, clean hotel with very comfortable rooms and beds. I had a very restful night. I felt their "Pub" was an after thought as it was very small and not very welcoming. BUT there are nice places to eat down the road. I would stay again!

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear tagalong48, Thank you for taking the time to review your stay with us. Your satisfaction is our #1 priority, so I am glad to know that when you needed a change in regard to your room/comfort, that we were able to quickly meet that need for you. We are currently in the process of remodeling our Pub and updating our menu, hopefully these changes will be complete by your next visit with us. Have a wonderful weekend!

"Bad luck room #219"

3
14/06/2018

Almost everything that could go wrong, did go wrong with this room. When I first walked in, the room smelled like "butt". They did come and spray some orange scented air freshener, but it was just a cover-up and did not last through the night. The air conditioner worked, but it seemed to go from too warm to too cold all night, whenever it would run. Also, my soda froze in the refrigerator overnight, and when I went to take a shower, I had two conditioners and no shampoo! However, the bed was very comfortable and the rest of my colleagues had very good experiences.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Brian, Thank you for taking the time to review your stay with us. I am sorry to hear that we were unable to exceed your expectations. I have passed the information that you gave me upon check out on to the appropriate departments and they have already been addressed. I hope you will chose to stay with us again in the future so that we can provide you with a more satisfactory experience. Have a great weekend!

"Great Stay."

1
29/05/2018

Stayed here as part of a large group and was very impressed with the facility, food, and staff. The room was clean and comfortable with the much appreciated microwave and fridge. Our only complaint had to do with the very small bar that was not nearly adequate for large groups.

Sondra M, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear race80, Thank you for your review on our hotel. We are pleased that you enjoyed your stay with us and that your only concern was our bar.. The focus of our facility is in the rooms and public spaces. We offer the bar as a value added amenity to our guests so, it is a smaller venue. We do try to offer a variety of options in the bar, as well as, a selection of food. This way if you had a long journey you would not have to venture out again. We pride ourselves on exceptional customer service, a clean facility and a welcoming reception which we are so glad to hear you enjoyed.. We would love if you could help us with your feedback on the bar and the review so we can improve the experience. Thank you again for your time, we will be in touch soon.

"stay"

5
06/05/2018

The front desk guy, don't remember his name, was extremly nice and helpful. I went to the front desk to request items several times and he was always very helpful and pleasant. It was a very pleasnat stay.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear mm62463, Thank you for taking time to review your stay with us. We have a great team here that work hard to ensure that all of your needs are met and that your stay in an enjoyable one. I hope you will visit us again the next time you are in the Chippewa Valley!

"Great place w/ breakfast!"

5
04/05/2018

This is a nice place to stay. We enjoyed the complimentary breakfast and slept well here. The bed was kind of bouncy but fairly comfortable. The room was spacious and functional for us. Good location.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear 584jessie, Thank you for taking the time to review your stay with us. Your comfort and satisfaction are very important to us and it is nice to hear when we are succeeding in these areas. We hope to see you again the next time you are in the Chippewa Valley!

"the best"

5
28/04/2018

This hotel was the last in 23 hotels on my long road trip. It was my favourite stay. Staff recognized my diamond status and the room I was given was spacious, clean, quiet and well thought out. The staff pays attention to detail and I appreciated the thoughtful little items like the cute rubber ducky. Such a happy welcome. I loved this place and will come back here for sure.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear DebbieM; Thank you so much for the wonderful review. We are honored to receive such a high ranking on your very lengthy road trip! Your loyalty to our brand is appreciated, and it is one of our number one goals to make sure you know that every time you choose a Best Western property. We have a fantastic team here that works hard in making sure your stay is memorable, from the time you check in to the moment your check out, and all of your experiences in between. It is the "small touches" that we do for you that make our job enjoyable! Your comfort and satisfaction is our number one priority. We thank you for staying with us and can't wait to see you the next time you in the Chippewa Valley! Have a great day!

"Very nice employees/very clean"

5
25/04/2018

We arrived very late early morning hours to a smiling face and a warm bed. Throughout our stay we were in and out to the hospital for our brother. And even one of the employees, Conor, had remembered that and asked about him the next time he saw us. Many are quick to point out flaws but few tell you the good things. Well I can't think of one flaw. Everything was totally wonderful especially during such a hard time. I'd like to thank Conor and the other employees who helped us.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Korie M, Thank you so much for taking the time to write such a kind review in the midst of a difficult time for your family. We have a fantastic team of employees here that work hard to make your stay as care-free and comfortable as possible. One of the things that we love about being a smaller property is that it allows us to get to know our guests in a more personal matter and to offer more personalized service during their stay. Best wishes from all of us to your family...we hope that you will visit us again in the future.

"No Thanks"

2
21/04/2018

This hotel was pretty average at best. There were paper numbers on the doors and the number was missing off my room. Aside from that, the bathroom in my room wasn't very clean. Ultimately, it was an okay stay, but there are other places in the area that are a better value.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear JBP712014, Thank you for taking time to review your stay. I apologize that we did not exceed your expectations. A few of our doors do not have their numbers due to an error in our brand new sign package. We are anxiously awaiting the replacements. I hope that you will give us another chance to accommodate you in the future. Have a terrific week!

"Excellent comfort, excellent service!"

5
19/04/2018

This hotel has excellent service! I stay in hotels almost half of the year, so I appreciate great service, and comfortable, safe rooms. This hotel has lovely, quality furniture (actually the best quality I have seen) which is also very comfortable. Very clean! I would recommend this hotel to everyone. Thank you.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Dawn A, Thank you so much for taking the time to write such a wonderful review! We have a great team that works hard to ensure your stay is comfortable and memorable. We hope that you will continue to choose us when you return to the Chippewa Valley. Have a fantastic week!

"Clean and quiet"

5
11/04/2018

A very nice visit in Eau Claire, Wi. Easy access off highway. My mother who is 91 stayed there and appreciated being able to swim using the handicap access chair. The pool was refreshing and the hot tub the perfect temperature. The beds are comfortable. The sheets and pillows were nice and soft. Staff is friendly. Check in was quick.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear wendy s, Thank you so much for such a wonderful review of your stay with us. Your comfort and satisfaction is our number one goal! It is always a treat to hear that we are succeeding in achieving that goal! We hope that you will come visit us again the next time you are in Eau Claire. Have a great weekend!

"Amazing shower!"

5
09/04/2018

I have stayed here 3 times: once in 2015 and twice in 2018. The shower was amazing this last time, with different settings and intensities! The staff is friendly and helpful. The second time the bed was a little too firm for me but fine for my husband. I would like more healthy options for breakfast but at least they had real yogurt and real fruit. Very easy access to the highway yet still quiet. They really pay attention to details: earplugs, water and a chocolate mint ;)

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Francine B, Thank you so much for taking the time to write such a nice review. We strive to make your stay comfortable, enjoyable, and memorable. We do appreciate your feedback and will use your suggestions to continue to improve our breakfast. I am glad to hear that our "special touches" in your room were appreciated. We look forward to your next visit!

"Awesome hotel with awesome staff!"

5
02/04/2018

Stopped here on the way from Michigan to Minnesota for Easter. I made the reservation in the car and hit the wrong room type. It wasn't a problem at all! Connor at the front desk happily fixed it for me. He was so friendly and kind! Later that evening we ordered pizza and had it delivered to the breakfast area while our kids swam. Connor went out of his way to bring us plates and napkins so we didn't just eat it out of the box. After that, he went to help a family who were struggling with the vending machine. What a great employee!!! Kind, thoughtful and hardworking!!! Our room was clean with a nice mattress and great bedding. Breakfast was very good as well--we always love the waffle machine and the batter here was extra tasty. An added bonus---pet friendly! They even have dog bones at the front desk for their furry guests. We will definitely stay here next time we are in town.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Heidihausfrau81; Thank you so much for the wonderful review. We have a fantastic team here that works hard in making sure your stay is memorable from the time you check in to the moment your check out, and all of your experiences in between. Your comfort and satisfaction is our number one priority. We thank you for staying with us and hope to see you again the next time your are in the Chippewa Valley! Have a great day!

"Hard Mattresses"

4
31/03/2018

The woman who checked us in was very pleasant and the breakfast was one of the best hotel breakfasts I've ever had. Lots of variety to please everyone and delicious. Unfortunately, we all tossed and turned through the night because the mattresses were so firm. The stairwell needed a good vacuuming but the room itself and the rest of the hotel were clean. Pool temperature seemed cold.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Thank you for taking the time to share your thoughts about your recent stay at our property. Your comfort and satisfaction is extremely important to us. I have passed on the information you provided to the appropriate departments and the issues you mentioned are being addressed. We hope that you will stay with us again during your next trip to the Chippewa Valley, so that we can have another chance to provide you with a superior experience. Have a great week!

"Overall Awesome"

5
27/03/2018

Everything meets a high standard. I'm so happy I found such great hotel to stay at. The young lady at the front desk was exceptionally welcoming. The room was spacious and clean, with all of the amenities I needed.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Alexandra O, Thank you so much for taking time out of your day to review your stay with us. It is top priority for our entire team that each and every guest feel welcome and "at home" during your stay. Please visit us again the next time you are in the Eau Claire area! Happy Easter :)

"Clean, Quiet, Friendly Staff"

4
15/03/2018

Checkin was easy and they remembered that I had asked for a king room if one was available even though I booked in a block for a convention. We were here late so the only one that was left was by the ice machines. Instead of simply giving me that room they warned me and let me decide before I took the room! That was really an extra attention to detail that I wasn't really expecting. The beds were comfortable. I actually slept great! The only issue I have is that the housekeeper the first day after our check in really struggled. She didn't give us new towels, or shampoo, and didn't leave a bathmat. The bed was curiously made up and still kind of a mess leaving me wondering. We hung a "do not disturb" sign and flagged down housekeeping for towels and replacement shampoo the rest of our stay. It seemed easier. The complimentary breakfast was about what I'd expect and suited our needs just fine. I would recommend this hotel to friends. Thank you for a clean and quiet stay.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Thank you very much for taking the time to review your stay with us. We have a great team of people here that work hard to insure each and every guest has a comfortable stay, paying close attention to special requests, such as yours. I apologize for the confusion at the beginning of your stay with the refreshing of your room. Your satisfaction is important to us and I have forwarded your comments onto the appropriate department. We appreciate your recommendation, and look forward to your next visit with us!

"Positive experience"

5
18/02/2018

The hotel personnel are very professional, friendly and helpful. The hotel was packed (2 rooms left) for a tournament, yet you would have thought that we were the only guests in the hotel for the service and attention we received. Our room was clean and had plenty of room. Nice to have the refrig as we brought leftovers from going out to eat (They do have food there too but we had made plans with family in the area for our evening meal.). Even though it was busy, our room was very quiet. The breakfast buffet had something for everyone and they kept all the food stocked despite the number of people grabbing a bite to eat. We definitely will return as we have friends and family in the area.Highly recommend this hotel for any get away.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Sharingsmiles, Thank you for taking the time to share your thoughts in regard to your stay with us. All of our guests are very important to us, regardless of the busyness of our facility. We are happy to hear we were successful in making you and your family feel that way! We look forward to having you back in the future. Have a great week!

"Spacious Rooms"

4
17/01/2018

Th rate on this hotel at the time of our stay was very reasonable, We stayed here at the beginning of January this year. The hotel was very nice and the rooms were very spacious. The bed was very comfortable as well. The room was clean. Nice sized bathroom too! The staff were very accommodating, especially the woman looking after the area you have breakfast in. The breakfast was very good and there was a nice selection of tea. The tea was also very hot, which in my past experience isn't always so.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear suncone, Thank you for taking the time to share your review of our property. We are glad to hear that you enjoyed your stay with us and that the room was comfortable, our staff was pleasant, and service and cleanliness were memorable parts of your experience. We look forward to serving you in the future. Happy New Year!

"Great hotel!"

5
16/01/2018

We stayed here on Christmas Day as well as one time since then. The beds were comfortable, the rooms spacious and very clean. The staff was very friendly and accommodating. Breakfast was good. We enjoyed our stay!

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Thank you for taking the time to review our property. We appreciate the positive remarks regarding the comfort of your room, as well as our team's friendliness! Our goal is to meet all of your needs, and to provide you with a "home away from home" feeling while you are here. We hope to serve you again in the future. Happy New Year!

"A very nice hotel"

5
06/01/2018

We stopped here on New Year's Eve and were very pleased with the hotel. The room was spacious, clean and furnishings in very good shape. The bed and the arm chair both were comfortable. We had prebooked the hotel and the rate was very reasonable.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Dialamatic, Thank you for your feedback in regard to your recent stay. We are glad you stopped to spend your New Year's Eve with us. It is important for us to know that you were comfortable and were pleased with your room! We hope you will choose us again in the future. Happy New Year!

"BW stay"

5
03/01/2018

The staff was very accommodating for our group. We wanted to have some drinks all together once everyone got in and they let us setup in the main lobby and didn't bother us after that. It was very nice.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear paulsH465oQD , Thank you for taking the time to leave your comments about your stay with us. We pride ourselves in our desire to accommodate each guest and their specific needs. It is rewarding for our entire team to know when this goal is met. We look forward to having you and your group here in the future! Happy New Year :)

"Find a DIFFERENT HOTEL!"

1
02/01/2018

Pool room was frigid, pool was icy, hot tub jets were broken. Breakfast was fabulous, but if you want to hand out there in the evening to play games, its is absurdly cold as the front door was broken for the 3 days we were there. The attempted to satisfy us by getting us a meeting room for our group, but then we were yelled at for having our kids in there with us because they were running around in the room with us and they we were reprimanded again that our children were not supervised (while we had them tucked in and watching movies.) Worst experience I have ever had in an better hotel.

Dawn D, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
First, We would like to thank you for taking the time to share your views on your recent stay with us. It is only through feedback such as yours that we are able to maintain and improve the service that we provide our valued guests. We apologize for the issues you faced during your stay. Circumstances beyond our control sometimes occur in a business such as ours. Such was the case this past weekend. Offering your group a complimentary conference room as a warm place to meet was an attempt to protect you from these types of circumstances. We do, however, have an obligation to provide a safe and comfortable environment for all guest staying at the hotel. With this being said, we are unable to allow sports teams to rough-house, run, or play hockey anywhere inside the hotel, including the conference area. I apologize if there was miscommunication in this matter during check-in when we handed out the sports group policies to all coaches and parents. If you would like to discuss your experience in greater detail, please call me direct at the hotel. Again, our sincerest apologies for not meeting your expectations; wishing you and your team much success and a Happy New Year!

"Good stay"

4
29/12/2017

We stayed here the day after Christmas and the staff was very friendly. Breakfast was good and the room was clean as well. The bed wasn't the most comfortable I've had, but maybe it was just an older mattress that hasn't been replaced yet? I still slept ok on it though. We would stay here again.

"Friendly staff"

4
28/12/2017

Staff was welcoming and helpful. Hotel was clean with all amenities, conference room, pool, free breakfast and even a restaurant on sight so we didn't have to go out in the cold if we did not want to. Good location - easy on/off Highways and near UWEC campus.

Sondra M, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Leatha C, Thank you kindly for your review on our hotel. We are glad you were able to enjoy a meal in our pub on site. We have a wonderful cook and he likes to try different specials every night. We look forward to seeing you again when you are in the area. Happy New Year!

"Great stop along the way"

5
28/12/2017

Very friendly and engaged staff. They answered all the uestions and were supportive. The breakfast is good (Butte is the best) and the stay was perfect for us along our journey. Would stop here again and again!

Sondra M, Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Greetings phillipI1089PZ, Thank you for staying with us and for the great review. We appreciate our guests and want them to feel welcome.We are always looking on ways to improve our breakfast so next time you come in please share some items you would like to see. Wishing you an awesome New Year...until we see you next time!

"Nice, Uneventful Stay"

4
26/12/2017

We had a nice, quiet, uneventful stay, which is what we were aiming at. Nice generic rooms, comfy beds, and a cute rubber ducky in the bath. Good coffee, close to the clinic, restaurants, and shopping.

"Great place to stay and gather the family"

5
20/12/2017

We held our family Christmas at the hotel/conference center for the second time. Everything went great. The entire place was very clean and setup perfect. We needed 1 more table for entertainment equipment and it was there in minutes. The food was great and plentiful. Thanks to Pam and the entire staff for making our holiday time together great. We will be back again next year.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi danaB3252AQ, Thank you for reviewing our hotel. Your family is so awesome and we appreciate you gathering here at the Best Western Plus Eau Claire conference Center for your Annual Holiday event. We look forward to seeing you again next year. Wishing you and yours a joyous Holiday Season!

"Very nice!"

5
18/12/2017

Our five night stay was quite pleasant in every way. Very friendly staff, nice suite, and comfy hotel bed. It's location was a huge plus for us. We will definitely consider staying at this hotel again, when we are in the area.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi 05674ZBlarryl, Thank you so much for the review on our hotel. We appreciate that you chose to stay with us here at the Best Western Plus Eau Claire Conference Center and look forward to your return visit. Wishing you a very Happy Holiday!

"Great place to stay at"

5
04/12/2017

Staff was very helpful with our recent stay for our sons wedding.Great variety for the continental breakfast. My husband was very please with the hours the pool was open. We will stay at this hotel again

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi 858dianf, Thank you for your review on TripAdvisor. We are so glad you chose to stay with us here at the Best Western Plus Eau Claire Conference Center. We appreciate our guests and strive to provide a comfortable and memorable stay for all our guests. We look forward to seeing you again when you visit the area. Have a wonderful holiday season!

"Best Western Plus"

5
25/11/2017

Great hotel with great staff, food was excellent and room was very nice. The pool and all areas of hotel were very clean and all the staff was very helpful and knowledgeable about the area. We had an excellent meeting and the food and staff were very accommodating.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear donnawI1163MB, Thank you very much for the wonderful review. We thoroughly enjoy interacting with our guests, they are a major part of why we enjoy our jobs here at the Best Western Plus Eau Claire Conference Center. We thank you for staying with us and we look forward to your return. Have a wonderful holiday season!

"Friendly, eager staff make the difference"

4
25/11/2017

This hotel has a very modern, stylish lobby that would be a comfortable place to meet someone you have a professional relationship with. The rooms are spacious and well-kept, and the breakfast was exactly what you expect at places like this. The pool is nice, though it's a little strange that the breakfast area looks directly into it. The woman at the front desk was attentive and friendly, even after she had just finished an overnight shift!

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi JSSKansas, Thank you kindly for your review on our hotel. We are honored that you chose to stay with us here at the Best Western Plus Eau Claire Conference Center. We know there are many choices out there, and we appreciate that you stayed with us! Have a joyous holiday season and we look forward to seeing you again.

"As good as it gets"

5
17/11/2017

This hotel has it all. The hotel has a fresh appearance with all the bells and whistles, but a competitive rate. The key is the staff that seems to genuinely care about the customers experience at this hotel. Access from the major high way was very easy, but not so close that you hear all the noise. Great location for the city access also.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Dave46574, Thank you so much for the awesome review on our hotel. We are honored that you chose to stay with us here at the Best Western Plus Eau Claire Conference Center, we appreciate you as our guest and look forward to seeing you again soon. Have a wonderful holiday season...

"Excellent location, friendly staff, clean facility"

5
13/11/2017

Driving through and needed a place to stay. When we saw the reviews we decided it was a low risk. The rest of the reviews are on target, this is a great place to stay. Staff was genuine and friendly, we were checked in and our room was ready in a matter of minutes, the location was right off the freeway exit (but not close enough to be noisy), and the breakfast was delicious while the breakfast area was very kept up and clean. We were there for a short stay, but it looked like they also had a very nice swimming pool. The price was decent, but considering the experience and quality- it was a great value!

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi P2007CBalfredos, Thank you so kindly for the awesome review. We appreciate you taking the time to comment on our hotel. We appreciate you, our guest and we are glad you had a wonderful stay. We look forward to seeing you again. Happy Holidays!

"This hotel thinks of everything!"

5
08/11/2017

We were extremely pleased with the accommodations at this very large hotel. Our room was very large, with a great bed (most important!), desk, chairs, and television. But the next best part was all the little things, like Q-tips and cotton balls in addition to the usual lotions, shampoos, etc. A cute little rubber ducky sat on the rim of the bathtub atop a towel! Breakfast was just as amazing, with sausage patties, fried eggs and English muffins to make your own breakfast sandwich. OR you could make pumpkin spice waffles (or regular) OR hot oatmeal with pecans, raisins, brown sugar OR toast, yogurt, etc...all the normal stuff. We were in town for a family wedding, but the convention center is available, and there was a wedding reception/dance happening in the ballroom. This is a great place to stay, regardless of your plans.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Jeanne W, Thank you for the awesome review on our hotel. We love to show our appreciation to our guests by offering extra amenities. We are so glad you noticed the little touches. Thank you for staying with us and Happy Holidays!

"Great service in a great hotel"

5
06/11/2017

We were very pleased with the service. the staff went beyond expectations in accommodating our early check-in request. The hotel was very nice and the buffet breakfast was excellent. Overall the experience was great.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi charleshC7991RD, Thank you for your wonderful review on our hotel. We appreciate you taking the time to let us know how your stay was and we look forward to seeing you again when you are in the area. Have a great day!

"Best Western Eau Claire"

5
04/11/2017

Very nice accomodations at a fair price. Discounts available for Eau Claire Hospital related visits. Nice lobby and breakfast area. Very easy access to highway, restaurants, retail shopping, and bike and walking paths around Half Moon Lake and the Chippewa River area.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear O1296GTtracys, Thank you for your review on our hotel. We appreciate that you chose to stay with us here at the Best Western Plus Eau Claire Conference Center and we look forward to seeing you again soon. Enjoy your day!

"It's the little touches that make it special."

3
04/11/2017

The staff at this hotel is top notch! From the phone calls I made, the check in going more than smooth to the issues I had with the room, I really can not complain. We were in the king suite which is very spacious and refreshing in a hotel room. I will say I do not recommend using the pull out at this location. Small issues we encountered, our room did not lock but we had the maintanance person within 30 minutes of the time I reported it. I also feel the room smelled a bit musty - the hotel was fully booked for the weekend otherwise I would have requested a new room. The breakfast area is roomy - the food available is pretty standard. My kids loved the pool area and to have it open til 11pm was an added bonus. The bottom line - will I stay here again? Yes, it is close to the college campus and the hotel is charming and the staff is excellent. The small added attention given like duckies in the the bathroom and water and mints in the bedroom are special touches that are not seen in many hotels. It's the little things that make it a special place to visit.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Salli W, Thank you for your review on TripAdvisor. We appreciate your kind words on our hotel. We strive to provide our guests with a superior experience and sometimes there are a few bumps in the road. We try our best to overcome issues and get back on the right track. We look forward to seeing you again soon. Have a wonderful upcoming holiday season!

"Nice Job EveryStep of the Way!"

5
03/11/2017

The hotel impressed us with its warm and hospitable décor as well as comfort and convenience. We held a large business meeting here and were served by very competent staff. The meeting room was set up beautifully, sound and lighting were excellent, and the lunch was impeccable. Looking forward to having our annual conference their again!!

"Hidden gem!"

5
31/10/2017

This was one of the nicest properties Ive been at in a while! I travel 200+ days a year and this hotel was one of the nicest and quaintest places I've ever been to! The staff was incredibly sweet and helpful. I checked in and was in my room very quick! Clean rooms and maintained by a staff that clearly cares. Thanks for a great night and I will be back on my next trip!

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi michaelsalbanese, Thank you very much for the wonderful review. We thoroughly enjoy interacting with our guests, they are a major part of why we enjoy our jobs here at the Best Western Plus Eau Claire Conference Center. We thank you for staying with us and we look forward to your return. Have a wonderful upcoming holiday season.

"Best hotel stay in a long while"

5
30/10/2017

I loved my stay at the Best Western in Eau Claire. It has been years since I've been in a BW, but there were so many nice amenities for our stay: water and chocolate in the room, makeup remover wipes, mouthwash, plus all the regular lotion/shampoo/conditioner. Wish I had stayed in a BW sooner. And breakfast had a way to make an egg/sausage breakfast sandwich in the morning. It has been a long time since a hotel chain has impressed me and I've been in a Fairfield, Hampton Inn, and Hilton Garden in the last couple of years, which you think would be better, but they were not. The WIFi was easy to get on to and also was strong and worked well, didn't cut out like I've had happen at others. And BW didn't nickel and dime us for all the amenities. Some parts of the rooms here were a little worn, but that is the case at some of the other hotels I've been to of late. I will be looking for BWs now when I go to book at other hotels.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Wow...we are honored that you chose to stay with us. Thank you so much for the wonderful review. We appreciate our guests and our goal is to always make you feel welcome. We look forward to many more visits. If you are not a Best Western Rewards member sign up today, so you can reap all the benefits that we offer with our program. Have a great day!

"Nice stay on Football Weekend"

5
30/10/2017

Nice stop on our way to St. Paul, Mn. Staff was very helpful! not a bad price, breakfast was pretty good with some nice options, waffles, eggs and sausages, good coffee! Lounge/bar area could use some updating, but was still not bad! Great weekend for our sons football team (St Norberts), they won very handedly. Hotel was only short distance from the other college in Minnesota.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Rick A, Thank you for your review on our hotel. We know there are many choices in hotels and we appreciate that you chose to stay with us here at The Best Western Plus Eau Claire Conference Center. It makes us happy to know our guests had a wonderful, enjoyable stay. We look forward to seeing you again!!!

"Family weekend"

5
25/10/2017

We had a very nice room. The location is close to UWEC campus and it was very cozy and inviting when you walked into the hotel, decorated in fall with a nice smell of apples and cinnamon I think in the air. I would deffinatly stay again when visiting my daughter.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi tinaay613, Thank you for the wonderful review. We value our guests and their opinions. Our guests help steer our renovations, amenities, breakfast choices and customer service strategies. Thank you for noticing our fall decorations, we strive to provide a welcoming environment that makes our guests feel at home. We hope to see you again soon here at the Best Western Plus Eau Claire Conference Center. Have a wonderful Autumn.

"Family weekend."

5
24/10/2017

We were visiting our daughter at UWEC for family weekend. We had a nice stay at the Best Western. Very close to campus. Didn't eat included breakfast because we took our daughter out. A bit pricey but much nicer than the cheaper alternatives.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Thank you for your kind review on our hotel. We are so glad you were able to have a nice family weekend at UWEC. We value our guests and their opinions and we look forward to seeing you again soon and stay for breakfast! Happy Halloween...

"Best Western Plus Hotel Eau Claire"

5
22/10/2017

Great stay! Very beautiful rooms. Clean rooms and pool area. Great breakfast. Staff go out of their way for you! Close to all the stores and restaurants. Plenty of parking and clean parking lot. Reasonable rates.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi L794500paulap, Thank you kindly for your review on our hotel. We are honored that you chose to stay with us here at the Best Western PLUS Eau Claire Conference Center. We know there are many choices out there, so , thank you for staying with us! We look forward to your next visit.

"BW Eau Claire, WI"

5
22/10/2017

Great place rooms are comfortable and nice. Staff was wonderful and helpful. Location is good, just a bit confusing to get too if your not familiar with Eau Claire's roads and street setup. Will stay again.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Greetings Robert B, Thank you for the wonderful review. We appreciate each and everyone of our guests and we are glad you had an enjoyable stay here with us. We look forward to seeing you again soon!

"Excellent staff, wonderful hotel"

5
19/10/2017

Our excellent experience started at check-in with a helpful, friendly staff. We were extremely impressed with the cleanliness and amenities of the hotel. It was a fantastic experience from start to finish.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi 100000Adventures, Thank you for your kind words on our hotel. We are very proud of the staff and of our facilities here at the Best Western Plus Eau Claire Conference Center. The staff enjoys interacting with our guests and getting to know them. It is our pleasure to have you stay with us and we hope to see you again soon. Have a wonderful week!

"Great Stay"

5
18/10/2017

We had a great stay here. The beds are comfortable- the breakfast is lovely and the facilities for our quilting group are great. We come here twice yearly for a quilt retreat and always have a great stay!

"Details and Service"

5
10/10/2017

Going to a Hotel for a wedding is always an unknown. The Best Western chain has been a family favorite for years but some locations have disappointed. This was not the case in Eau Claire. The room was impeccable, the breakfast was one of the best, and the guest services were anxious to please. Top Notch Stay!

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Robin W, Thank you for the awesome review on our hotel. We are honored that you chose to stay with us here at The Best Western Plus Eau Claire Conference Center. We strive to provide excellent experiences for our guests and we are glad you had such an experience. We look forward to seeing you again when you are in the area. Have a great day!

"You should stay here for a good nights sleep and great breakfast."

5
09/10/2017

I really enjoyed my stay here and the breakfast helped to get my day off to a great start. I think you will really enjoy your stay as it was a nice surprise. Enjoy your time here until your next destination on your trip. Have a great day and sleep well.

"Perfection"

5
07/10/2017

Seriously. Just stay here when you're in Eau Claire. (But not too many of you, as I don't want them to be sold out when I want a room!) Terrific experience each and every time I've stayed. Professional, polite, friendly staff. Clean, comfy room. Really nice breakfast offerings. Really nice.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Beth L, We are so honored that you stayed with us here at The Best Western Plus Eau Claire Conference Center. We strive to make our guests experiences here the BEST. Thank you for your review on our hotel, we appreciate your business. We are always happy to hear our guests had a good experience with us and will be back to see us. We are looking forward to your next visit. Happy Autumn!

"Great place to stay"

5
03/10/2017

We recently spent three weeks at the Best Western Plus of Eau Claire. We were in town dealing with a family illness and death. During this difficult time, the staff was very supportive and did everything they could to be helpful. Everyone went above and beyond. I can not praise the service we received enough. I highly recommend this establishment.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Gillette82718, Thank you for your review on our hotel. We are truly sorry about the circumstances that brought you to us. We are glad we were able to provide support for you and your family during this time and our thoughts are with you as you continue to heal. We truly appreciate you and wish you health and happiness always!

"With great staff eqauls great service."

5
29/09/2017

Well trained sincerely aimed to please attitude from managers to housekeeping, I would recommend this hotel all for their service alone. The Plus in the BW Plus brand certainly speaks well of this host property. ADS, Minnetonka, MN

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi R6001Xcalans, Thank you for staying with us. We appreciate your feedback on our hotel. Our guests are our priority here at the Best Western PLUS Eau Claire Conference Center. Our staff is a huge asset to our hotel and I am very proud of the fact they love interacting with our guests and making them part of the BW family. Have a great October!

"Enjoyed our stay"

5
29/09/2017

We enjoyed our stay at the Best Western Hotel in Eau Claire, WI. The entire staff was very friendly and very appreciative of us. Room was very nice and comfortable. Breakfast was very nice and food was very fresh. We were very pleased and had no complaints about this hotel.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi rodneyu831, Thank you for your kind review on our hotel. We value our guests thoughts and opinions. We use these comments to make our hotel the best experience our guests can have. I am glad you enjoyed your stay with us. We look forward to your next visit!

"Stay in Eau Claire"

4
26/09/2017

We have stayed at this motel several times due assisting my sister with medical issues. Staff has always been helpful and professional and the rooms always were spotless. Am sure we will be staying again in the future.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Greetings anitabX7395UR, Thank you for taking the time to review our hotel. We appreciate you as our guest and hope you do come back to stay soon! All the best to your sister and we wish her a full recovery.

"Visit with my College student"

4
25/09/2017

Nice place to stay-clean,close to campus, but not in the middle of campus activity and great service. Not too far from shopping also. Clean pool. King room with sofa bed was very comfy Will be staying again

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Funvacuum, Thank you so kindly for our review. We appreciate our guests and you are what makes our jobs so enjoyable. We hope to see you again when you are in the area. Have a wonderful October.

"Awesome staff, very clean, needs new mattress."

3
21/09/2017

Stopped here on our way to Mn. Late checkin, staff was awesome. Mattress was not so good. Reasonable rates. Away from crazy crowds, but close enough to campus. Not sure would stay again, would ask about beds.

"Absolutely perfect!"

5
19/09/2017

My wife and I had our reception at the conference center and stayed along with many of our guests at the hotel. The staff was friendly and extremely helpful, the facilities were in pristine condition. Everything was perfect, thank you so much!

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear R1078BNandrewl, We had such a great time with your reception. You guys are an amazing and fun couple and we wish you all the best! Have a great honeymoon and we will see you soon.

"Best Wester Plus"

4
19/09/2017

Very helpful staff and hotel was clean. Breakfast was very good and hours great as most places close breakfast at 9. Loved the e-mail check out and the location was very convenient right off of the Interstate.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Greetings Sandi P, Thank you for choosing to stay with us. We truly appreciate your review on our hotel and we look forward to seeing you again when you are in the area. Have a great day!

"Road trip stay in Wisconsin"

5
15/09/2017

I would definitely stay at one of these hotels again. Great experience after a long days drive. Great location and right next to I-94. Well signed and easy to find. No hassle sign in. Staff were friendly and helpful

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi stevedU7688SL, Thank you for taking time to review our hotel. We are glad you had no problems finding us off the highway. We know there are many choices out there and we are glad you chose to stay with us. Have a happy day!

"Nice staff"

3
13/09/2017

Nice and easy to find if you are from out of town. Not a 5 star but no real complaints.. The drain in our bath sink did not drain properly and I did kill a large black bug in bathroom but no big deal and okay.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear LBenoit, Thank you for taking the time to review our hotel. We appreciate you as our guest and hope you do come back to stay soon! Have a great day.

"One of the better places in Eau Claire"

4
10/09/2017

Hotel is quiet, clean (except for bathroom corners, parking lot clean & well lit, staff very friendly & helpful. Location is a couple minutes out of south end of town. Otherwise average. Overall is a cut above similarly priced hotels in Eau Claire. Have stayed here in past & would stay here again

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Thank you very much for your review. We thoroughly enjoy interacting with our guests, they are a major part of why we enjoy our jobs here at the Best Western Plus Eau Claire Conference Center. We thank you for staying with us and we look forward to your return. Have a wonderful week.

"Comfortable place to stay"

5
08/09/2017

I frequently come to Eau Claire to visit my mother who is in a nursing home facility. These visits can be fatiguing. I always feel appreciate of being able to return to the BWP for the night. The staff is friendly and helpful and the accommodations are always clean, relaxing and very comfortable.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear debbie001817, Thank you for your wonderful review on our hotel. We do understand that it can be very overwhelming at times when visiting family in the area care facilities and we hope that your Mom is doing well. We appreciate you staying with us during these times and if there is ever anything we can do to help, please just ask us! Have a wonderful day.

"Great place to stop!"

5
07/09/2017

This is a very nice hotel. The staff was very professional, helpful, and kind. The beds were comfortable and clean. The breakfast was better than most hotels. They had jogging trails right next to the hotel.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi 669chuckz, Thank you for your awesome review on our hotel. We are very happy to be located just a few feet away from the trail systems here in Eau Claire. The trails are a great place to bike, run, walk and just enjoy nature. We look forward to seeing you again soon!

"Clean and Nice"

4
05/09/2017

The only complaint I have is the Lounge had very short hours they were open. 6pm to 10pm on weekends is too short for me to have a drink or 2. Could be open to midnight even would help. The hotel was very nice and clean other then that.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Mike M, Thank you for your review on our hotel. We appreciate your comments on our lounge area. We have been doing many exciting things in our bar area including offering a food menu. We also have expanded our hours once already and will most definitely continue to do so as the guests request. Thank you for staying with us and we look forward to seeing you again!

"Warm and Welcoming!"

5
27/08/2017

We always choose this hotel when we are in Eau Claire because of the warm hospality. The exterior is always kept very clean and inviting. The lobby has a warm home like feeling. The rooms kept up very well and supply all your needs including a Kurig coffee maker. Breakfast always includes hot items as well as a good variety of breads and Danish. The pool area is always kept very clean and enjoyable to rest and relax Great place to stay when away from home.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi 648phyllisw, Thank you for your awesome review on our hotel. We enjoy having you stay here with us. Our Kuerigs are a newer item we added for our guests convenience . We are glad you were also able to enjoy our new Chef's Fresh bread section at breakfast. We look forward to seeing you again soon, enjoy the Labor Day weekend.

"End of road trip"

5
26/08/2017

We were so grateful for a comfortable nights stay, our last of many on the road. The room was luxiourious and special touches like a rubber ducky on the tub and mint chocolates were unexpected. I really appreciated the upgrade to a suite that was made possible by my rewards card. Enjoyed the pool and hot tub and a breakfast that was better than most hotel offerings.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Anita1018, Thank you for staying with us here at the Best Western Plus Eau Claire Conference Center. We are glad you enjoyed some of the amenities that we add to every room. We are honored you chose to stay with us and we look forward to seeing you again. Have a wonderful Labor Day!

"Relatively inexpensive suite"

4
22/08/2017

We arrived late on a Tuesday afternoon and was efficiently checked in with a suite (6 per floor) on the first floor. Room was laid out a little unusual, with the bathroom and kitchenette adjacent to each other in the little hallway connecting the living room/office area with the bedroom. This was due to the fact the suite was rather narrow It was quite warm, and once we set the a/c (near window in bedroom - not central heat/air controls) to make the bedroom comfortable, the living room was too hot. If we got the bedroom down to 66 degrees, then the living room was comfortable. There was a knob on the wall of the living room that said "Fan", but it just spun around in circles and wasn't connected to anything. The first full day we were there, no maid service until 5:45 PM. The maid dumped 3 trash cans and then asked if we wanted anything else done. I said, Uh, yeah, clean the bathroom, replace towels etc as appropriate, make the bed....not stuff you think you'd have to tell a maid to do. We complained to the front desk, and all subsequent cleaning of a 5-night stay were very good, and done while we were gone in the morning. Hot breakfast in the morning was adequate. The selections included an egg option, bacon one day, sausage the next, waffles, cereal, fruit and bread/biscuits. Tons of free coffee and tea available 24/7. Nice size indoor pool and Jacuzzi, very small gym...a treadmill and elliptical and free wights, plus one of those machine that does about 20 exercises.. Lots of parking, and the rooms were VERY quiet. All staff, other than our first maid, were helpful and friendly.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Traveling34172, Thank you for your review and comments on our hotel. I apologize that you experienced a housekeeping issue during your stay as that is not our standard. Comments such as these help make us a better hotel and a place in which our guests leave with a happy experience. I have directed these comments to the proper channels and will review with them on the proper protocol. I am glad you were able to enjoy the Fitness Center and the Free Breakfast. We hope to see you again on your travels and we hope you enjoy the remainder of the summer.

"Nice place but in the middle of nowhere"

4
22/08/2017

I am a 71 year old American returning home with his wife. This place is fairly nice with some things going for it that mattered to us. There is an extensive walking/bike path right next to the hotel. The internet was fast and reliable. The selection of TV stations was VERY good. Room was fine but the paint on the metal frame around the bathroom door was severely scraped up. The hotel is not within walking distance of ANYTHING. It is surrounded by grass with an industrial about a quarter mile away. Most of the restaurants are at the next exit going south on I94. Value is about average in my opinion.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi dickchirko, Thank you for your review. I am glad you had a comfortable stay. Were you able to get to our Pub/Restaurant during your visit? We understand that the closest restaurant is up the road about a half mile, this is why we offer a menu in our Pub for dining in or room service. We also have a extensive restaurant guide that we complied with all the local fare with addresses and phone numbers. Our staff is always eager to give their suggestions depending on your personal tastes. We do hope you stay with us again and I would love to meet you on your next stay. Have a great day!

"Comfort and relaxation"

5
21/08/2017

When ever possible do stay at the Best Western in Eau Claire, WI. Easy on/off the main Highway. A place of great comfort with very nice people. Our room had a sofa, coffee table, fridge, microwave all the comforts of home. TOP NOTCH

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Greetings donaldt519, Thank you for your review on our hotel. One of our goals is to make our guests feel like they are at home, even when they are traveling. We are glad you felt comfortable and that you enjoyed your stay. That puts a smile on our faces. We look forward to seeing you again soon!

"Overrated Best Western Plus"

2
21/08/2017

Dated, generally comes off like a tired old hotel, in need of some repair and better cleaning. In-room A/C units old, noisy, and inadequate to clear out humidity. Front desk staff were helpful and courteous.

BestWesternHotels, Corporate at Best Western Plus Eau Claire Conference Center, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Not great, but OK"

3
18/08/2017

Front-desk guy was just great, and the check-in was easy. Hotel is a little run down at the heels -- mold in the bathroom, large hole in the black-out drape, couch a little rickety. Bed was fairly comfortable although pillows were all tiny foam things. A little room on the first floor serves as the "pub" and offers a good selection of bottled beer and a decent menu of pretty good pub food. Breakfast was hotel typical. Just here for the night, but it would be OK for a longer stay. Rooms come with fridge and microwave, which would be good for a longer stay. Many newer hotels in the area. This is fine, but nothing special.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear biztravelerChicago, We appreciate your comments on improving our hotel. We strive to better our guests experiences and these comments are helpful n helping us. Have a great weekend and thank you for staying with us.

"Aim To Please"

4
16/08/2017

The staff and owner here are very friendly. There is good food for take-away or service to your room. The facilities are good, with a nice pool. Breakfast is included. They even have grab-bags for businessmen on-the-run in the morning.

"Mini Weekend Getaway for Martial Arts Tournament"

5
16/08/2017

We chose the Best Western because it would be very close to the Eau Claire Indoor sports arena, since since we had a martial arts tournament on the Saturday. We decided to stay two nights so we can have a mini family vacation as well. We got in early Friday afternoon, and upon entering the lobby, the staff were very kind and helpful. The kids were most interested in the pool and little arcade. They weren't disappointed. The rooms were comfortable, and the front desk was kind enough to exchange 5.00 in quarters so the kids can play the claw machines. We all enjoyed the breakfast, and turn over service was fantastic. The kids have decided that next year's martial arts tournament, our hotel choice will be the Best Western.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Reggie M, Thank you for your review on our hotel. We are so honored that the kids decided that they would like to stay with us next year as well. We truly appreciate your business and we look forward to seeing you next year. The pool and game room will be waiting. Have a safe and happy year!

"Great stay"

5
13/08/2017

Our stay was wonderful. The staff was very friendly and helpful! Our bathroom was huge:). The room was clean and spacious. Will stay here every time I'm in Eau Claire. Very convenient and right off the freeway.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi 396kristah, Thank you so very much for the review. We know there are many choices in the Eau Claire area and we are honored you stayed with us. We look forward to seeing you again soon. Have an enjoyable rest of the summer.

"If you are near Eau Claire, stop in here!"

5
12/08/2017

The Best Western Plus in Eau Claire was one of the most conveniently located and friendly hotels we've stayed in. The staff was phenomenal! We were within 5 miles from a wide selection of restaurants, the mall and movie theaters! Huge non-smoking rooms with insanely soft queen beds, a fridge, microwave, and anything else you could possibly need! After a wonderful night of rest, we woke up to feast of a breakfast that included fresh made eggs, sausage and waffles! I can tell you we'll definitely be back next time we are in Eau Claire. Thanks for a great stay!

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi jfweyland, Wow...THANK YOU. We truly appreciate our guests and love to get to know them. We are so glad that you stayed with us and we look forward to seeing you again. Have a wonderful week!

"BEST IN EAU CLAIRE"

5
11/08/2017

I have stayed at a number of hotels in the Eau Claire area and this is the best value for the money. great staff, great price, nice little lounge. Easy access off the interstate and access to the south side business area makes this hotel a plus.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Randy M, We are so thankful that you chose to be a guest here at the Best Western Plus Eau Claire Conference Center. It was a pleasure to have you stay with us. Please think of us again on your next trip to Eau Claire, we would love to see you again. We appreciate your time in reviewing our hotel on TripAdvisor. Have a wonderful day!

"Very friendly crew"

5
08/08/2017

We really appreciated the friendly service we received here. The breakfast room very well kept and the food was a good variety. The bed was comfortable and gave us a good night rest. We would definitely recommend and stay here again.

"Great hotel-breakfast does not compliment it."

4
05/08/2017

Clean hotel, energy efficient and polite and courteous staff. Check-in was very professional and pleasant. The rooms were very nice and inviting with a comfortable feel along with nice amenities. My only complaint is the breakfast service, which I feel does not compliment the rest of the hotel. Restocking of breakfast items was slow and the area seemed to be under-attended.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi 686kristohera, Thank you for your review on our hotel. We are continually striving to improve our breakfast area and your comments are very helpful. I have discussed them with our staff and we are discussing options. We hope to see you again when you are in the area. I have also sent you a message through Best Western regarding this and hope to hear from you. Thank you again.

"None"

5
04/08/2017

Made a reservation a few weeks earlier so we could use up our best western travel shards. We had a king suite. The room was very clean and nicely decorated. The lounge is small but very friendly to go in and just kick back and let the day go. Staff was extremely nice and helpful. Would be a good model for others to strive too.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi greenacers, Thank you so very much for your stellar review. We love when our guests enjoy their stay with us. We value your feedback. I would love to meet you next time you are here, please stop by the Front Desk and say hello. Have a wonderful day.

"great stay"

5
02/08/2017

love this place- consistently great, rooms are comfortable, good value, always nice people working the entire hotel. The HR person must be good. will stay there next time for sure, family and business friendly

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi kevincY4694VU, We love you and appreciate your awesome review! Our staff really enjoys interacting with our guests here at The Best Western Plus Eau Claire Conference Center and that is what makes the difference. We are honored you chose to stay with us and look forward to your next visit. Have a great day!

"Very Comfortable"

5
01/08/2017

The hotel was pleasant to walk into. Was greeted by staff immediately. Room was very nice and clean. It was a fun atmosphere to be in. It was far enough away from the main road, so that you did not get traffic noise.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Greetings 39danelleb, Thank you for your review on our hotel. We really enjoy interacting with our guests and that's what makes it fun for us. We appreciate your staying with us and look forward to welcoming you again soon. Have a great summer!

"Great Hotel"

5
01/08/2017

Our family enjoyed our stay at the Best Western Plus. Very spacious, clean, and updated room. We would definitely return to this hotel the next time we're in the area. Front desk staff was friendly. Only suggestion is to offer a better selection of items for breakfast.

"Great hotel, priced right"

5
31/07/2017

I have never stayed in a Best Western Plus before and this was a nice experience. I appreciated the "Pluses". They were a nice touch. This hotel has all the amenities you would want And is a very good value.

"Nice but misses the small details"

3
29/07/2017

This was a very nice hotel, but you could tell that corners were being cut and covered up. Dirt on the sheets and patches wallpaper. Reused notes from cleaning staff. Complimentary earplugs were concerning. Breakfast was nice, again, a little more effort could have made it excellent instead of just okay. Not a bad place to stop, but wouldn't go out of my way to stop here again.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Buscheka, Thank you for your review. We truly appreciate your feedback. The mystery of the earplugs is quite easy to explain, the earplugs are another amenity we offer our guests: for example, if another spouse snores, they come in quite handy and our guests really appreciate them. We also offer complimentary waters, mints and a rubber ducky that comes with each room. Have a great day!

"Awesome experience"

5
24/07/2017

We stayed at the Best Western Plus in Eau Claire when we went to Country Jam! The hotel was very nice and clean, the staff were all friendly, and the breakfast was great! This hotel was on a bus route for the Jam. The bus option was AWESOME!! We did not have to worry about parking and the lines for returning at the end of the night ran very smoothly and quickly!!! We already reserved our room for next year!!!!

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Greetings 848amif, We truly appreciate your review on our hotel. We are so glad you had a great time at Country Jam. With the buses picking you up at the hotels it makes it so much easier to get around without the hassles. Thank you for staying with us and we look forward to seeing you next year!

"Great Stay at Best Western Plus"

5
24/07/2017

We love the customer service here. The rooms were clean, the breakfast was hot and ready and the bed was very comfortable. Connor went above and beyond to make us feel welcome as we arrived and our room was not yet quite ready. We would highly recommend this hotel to anyone, and will be staying there again.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Z9176WQwaynek, Thank you for reviewing our hotel. We love when our guests walk away with a truly superior experience. We want all of our guests to feel welcome and appreciated. We are glad we met our goals with your stay. Thank you for staying with us and we look forward to seeing you again.

"Truly The Best"

5
21/07/2017

This was the best hotel I've ever stayed at. Unbelievably clean. Staff was very professional & personable. Pool & pool area was awesome. Great rooms. This place has everything you need including food & drink. Thank you Sally for a top notch experience. See you next month.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear scott s, Wow...Thank you so very much for your review. We appreciate your kind words. We added Food in our Pub so that you can grab dinner with your drinks. Sally is awesome and we appreciate and value all of our hardworking employees. We are glad you had a wonderful stay and we look forward to seeing you again. Have a great summer!

"Business Trip"

3
20/07/2017

I feel obligated to give them a pass. My first stay but trying to be strickly BW for rewards points and its Country Jam here. They are busy. Room next door is flooded from room above toilet problem. Shop vac running for hours. I reported this issue based on water in hallway. Obviously problems. In a 2 queen room tonight room is smallish. Equipped with frig microwave and coffee maker. Ear plugs on night stand perhaps they knew. Room is a C+ wouldnt want to do an extended stay. Good for a 1 nighter. Did their bar/restaurant runs from 6-10. Only one there when I ate. Food was basic but flavorable. Beer was expensive. Perhaps a free beer with a stay. Seems to be norm. Felt they ignored my BW status and gave normal room waz busy. Did do the state rate. Likely unfair to pass judgement until my next stay but certainly had issues this time but likely based on Country Jam occupancy.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Randy, Thank you for your review. Yes, our hotel is currently full due to Country Jam, so, to help our guests not have to move, I did run the extractor for 2 hours. I apologize if you were inconvenienced in any way due to this incident in the adjacent room. There are situations that do arise, that are completely out of our control, but as you can see from your experience they are handled immediately. Our earplugs are for the convenience of our guests and they are truly appreciated by them. Have a wonderful summer!

"VERY NICE HOTEL"

5
16/07/2017

Our king room with sitting area was roomy and comfortable. The furnishings were "up-scale" with plenty of function and light. Rrefrg, microwave, and larger flat screen TV were nice. The bathroom had a large counter and was nicely furnished. Our room was very clean too! The breakfast area had nice tables and chairs with a large breakfast food selection.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi skikingcalifornia, Thank you for the review. Our king suites are quite roomy and comfortable. We appreciate that you chose to stay with us and we look forward to seeing you the next time you visit Eau Claire, WI. Happy Trails!

"Overnight "

4
10/07/2017

Very clean and comfortable hotel . We were in a suite . The pool was nice . The hotel has a bar but no restaurant. The bar can provide bar food. There are many restaurants in the area. Good breakfast in the morning.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Jean F, Thank you kindly for your review on our hotel. We are glad you were able to enjoy our bar area, we do have bar food including Daily Specials, salads, wraps, wings and burgers. We hope to see you again soon and again thank you for staying with us! Happy Summer.

"WELL LOCATED BUSINESS & TRAVEL HOTEL"

5
10/07/2017

I stayed here twice in June, once on the way to Milwaukee, once back. I found this to be a very good business hotel. Everything worked, the front office staff were extremely pleasant and helpful, and the rooms were well appointed. Breakfast and Internet were excellent. A very nice feature was the two bottles of water and the 2 set of ear plugs provided in the room. They really do try to take care of their guests here. It is very close to I-94 as well. I would most highly recommend this property, and would not hesitate to book there again.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi gmdalberta, Thank you for staying with us, we appreciate your review on our hotel and we are glad you enjoyed your stay. We look forward to your return visit and it would be great to meet you. Stop by the front desk and ask for Sondra, I love to meet our guests. Happy travels!

"Outstanding Accommodation"

5
10/07/2017

This trip to Eau Claire was unscheduled due to a death in the family . We arrived after a long day of travel . From the moment of arrival , this inn exceeded our expectations in every possible way . It was easy to find , quiet , and Good climate control . The staff was friendly , helpful and excellent on every way . .Next trip , this is our accommodation!

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi richardoI7569AX, I am so sorry to hear of the reason for your visit, our deepest condolences to you and your family. Thank you so much for the review. We are honored you chose to stay with us and we are happy we were able to exceed your expectations. We truly appreciate your business. All our best to you and your family!

"Great Value"

5
07/07/2017

The hotel was clean, the staff were friendly and very helpful. The room could use with a bit of updating but it was still pleasant. The breakfast had very few selections but what they did have was good. The pool area was being worked on so unfortunately we were unable to use it the 2nd day. The inroom internet was a bit slow but still usable.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi 321chadw, Thank you for your review on our hotel. It is very important to us to get our guests perspective on their stay. We truly appreciate your staying with us and we look forward to seeing you again. We have just finished up our pool room and it looks great, we do keep areas open during our beautification process and I am sorry this was not expressed correctly to you so you could enjoy the pool. Have a wonderful summer!

"Motorcycle couple looking for a room"

5
05/07/2017

We were on the Harley and needed a room - they were one of the last available rooms in the area and boy am i glad - What a great hotel to have stumbled upon!!! Will definitely stay again when we bike out that way

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi S1576BUmichaels, It was our pleasure to have you stay with us. We hope you are enjoying your trip, touring on a motorcycle is such an enjoyable way to see the scenery and on a Harley, perfect! We look forward to your return visit. Enjoy your ride.

"Great stay on fun get away"

5
02/07/2017

We had a family trip to Eau Claire and spent overnight here. Great location near restaurants and not too far from the children's museum. The breakfast was great and the kids all had something that they liked. It can be a challenge sometimes. The front desk was very helpful and went out of their way for us. Thanks to a top notch organization.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Mike H, Thank you for your wonderful review. We are honored you chose to stay with us while you were here in the Eau Claire area. We understand there are many choices in selecting a hotel and we appreciate that you stayed here with us. It is very important to us that our guests enjoy their stay and we look forward to seeing you again. Happy Summer!

"Family stay"

5
28/06/2017

We had three rooms for three nights and a fourth on the final night. Only problem in those three nights was one of the refrigerator was not working properly. A nice, clean facility and helpful staff. Our third stay in two years at this hotel.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Larry M, Thank you for choosing to stay with us again, it is an honor to have you here at The Best Western Plus Eau Claire Conference Center. We look forward to seeing you again soon, have a safe and enjoyable Fourth of July.

"Class Reunion KO"

5
27/06/2017

It was the perfect location for a 60th class reunion. The staff went out of their way to make you welcome and your every need was met. The suite was clean and comfortable. The conference center was convenient and welcoming. Excellent place to get reacquainted with classmates and their spouses.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Sharon W, Thank you for sharing your experiences regarding our hotel. It was a pleasure to meet all of you. What a fun and amazing class you graduated with and your spirit and energy are amazing. Thank you again for sharing your special day with us. Have a wonderful summer.

"ID"

5
26/06/2017

Great hotel. Friendly staff. Good appearance. Good location. Quiet. Great breakfast. Large hot tub and pool. Good work out room. Large room. Near walking and bike trails. Close to many eating establishments.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi 664kyd, Thank you for your awesome review. We truly appreciate you're staying with us and sharing your experience on our hotel. The Chippewa Trail is very beautiful and just a short walking distance form our hotel. We look forward to your next visit. Have a wonderful Fourth of July.

"Clean room, fridge and microwave"

4
19/06/2017

Having a fridge and microwave are excellent amenities. When booking, I had paid for a queen suite with hot tub. I got a king suite, no hot tub. The front desk person was less than helpful to say the least. Not rude, just really not helpful. Based on this experience, I would not stay at THIS hotel again if there were equal options. For the town, during a festival, it was nice. Not where I would stay if I had other choices. Nice clean room thoug. For that 5/5 stars!! Beware though, make sure you PRINT a copy of your confirmation AND bring it with you. I really detest subversive tactics. I will pay more, but I better get what I pay for. Lastly, 11am checkout?!? Anywine traveling for leisure who does not have young children or who is retired needs a noob checkout.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi shannongZ3858RM, I again apologize for the mix up in your room types. Our Front desk agent in the morning was newer and he was not sure of the best way to handle it, so he let me know immediately of your concerns and I reached out to you as soon as I heard. I truly appreciate your kindness in person and on the phone, things like this do happen once in awhile and I appreciated your patience while we looked into it with the third party agent. Please feel free to contact me if you have any questions on how to utilize your bonus points. Have a wonderful summer ladies!

"Nice place"

4
19/06/2017

Was a nice place friendly and helpful staff. Got in very late and was very accommodating decent beds nice rooms. The BW plus are very nice for the price. Comparable to a HI express. Had to leave before breakfast but if I remember right they have the nice waffle makers

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi F1040DCwilliame, Thank you so kindly for our review. We appreciate our guests and you are what makes our jobs so enjoyable. We hope to see you again when you are in the area. Have a safe and happy Fourth of July!

"comfortable rest"

5
15/06/2017

This has been one of the better Best Westerns I have visited or stayed at. They have a decent breakfast, close to interstate, beds are comfortable. Looks like a nice swimming pool. Has a nice little bar. Just a nice place to stay.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi eddyf102, THANK YOU for your wonderful review on our hotel, we appreciate your kind words and greatly appreciate you as our guest. Please come back and see us again soon. Happy summer!

"Absolutely the best Best Western we've ever stayed in"

5
13/06/2017

Because this is a conference center they are a step above the others. The staff is awesome, with all kinds of suggestions for dinner. The hotel has an indoor pool and fitness room plus pretty good wifi in every room. They have a pub on site which we didn't use. Their complimentary breakfast is excellent. We actually made sure that we were able to stay here twice on our trip to and from Minnesota. Both times we went into town for dinner. The front desk staff gave us a map of restaurants along with their recommendations. We had a single room with a king size bed on our first stop heading to Minnesota and on our return we came in before "official" check in time and our reserved room wasn't ready so they gave us a free upgrade to a suite.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Gregthetenor, We are so honored that you feel this way about our hotel. It really puts a smile on our faces to know that our guests enjoy their stays with us. We thank you again for your review and truly appreciate you as our guest. See you again soon and have a great summer.

"Excellent experience"

5
10/06/2017

The hotel and staff were wonderful. We booked a king room and as platinum elite members were upgraded to a king suite with no additional expense. The room was unbelievable. Had a four post bed. The jacuzzi was delightful. The breakfast was better then most with eggs, bacon and sausage plus all the usual assorted items. The indoor spook and spa were also enjoyable. Would go out of my way to stay here again. It is the best BW I have ever stayed in.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Greetings 299harolds, WOW...Thank you so very much. It was great to meet you two on your visit here with us. Our guests really make our job enjoyable and special! Thank you for choosing our hotel and I look forward to seeing you again soon!

"Project Director"

5
08/06/2017

I highly recommend this hotel!! I haven't experienced this level of customer service in a very long time. Great staff, rooms, facilities and location. Any time I am in the area, this will be my choice!

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Heather Lux L, We really appreciate your review on our hotel. It is so nice to hear about the experiences that our guests have during their stay with us. We really enjoy what we do and that makes it fun to meet and help our guests! Happy Summer!

"Amazing Customer Service!"

5
08/06/2017

I had the pleasure of staying at this location while attending a local conference. In all my travels for work--I've never experienced such great customer service. They went above and beyond not only for me, but also my guests that I was meeting at the hotel. The rooms are spacious, water pressure in shower is terrific, no cost parking for your vehicle, no cost breakfast was delightful and the hotel is very clean and tidy. I want to give an extra special "Thank you" to Sally. I needed to use one of the conference rooms to meet with a client who is disabled and needs to sit in a quite location and Sally was able to make that happen. I'm already booking another stay there in July, 2017 for work!

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Amber197925, I am so glad you had a wonderful experience here with us. It was really great to meet you and I truly enjoyed talking with your guests. I look forward to your next visit with us here at the Best Western Plus Eau Claire Conference Center. Have a wonderful summer, Amber.

"If this is what BEST WESTERN PLUS is like everywhere, sign me up!!!!!!"

5
07/06/2017

This place impressed me like no other. It reminded me of how it used to be flying back in the day when customers were treated with respect and given full meals on trays and not charged for them. Remember? We were provided earplugs, complimentary water, chocolates, grab-n-go breakfast because we were in a hurry. The room was soooo spacious. Full-length two sink counter in the bathroom. Beautiful decor. Beds were good. My only complaint is that the wifi could have been stronger. I am so staying in a Best Western Plus, and all other hotels should take a page out of Best Western's book because they know how to treat customers!!!!!! Loved it!

"Friendly stay"

5
05/06/2017

The staff at this hotel is awesome. Very friendly and helpful, and great attention to detail. Room included complimentary water and mints, and a rubber duckie greeted even greeted us on the bathtub. Definitely would stay here again.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear CASTLEGIRL79, We appreciate your wonderful review on our property. We like to add little extras to our rooms that make our guests smile. I am sharing your kind comments with the staff, they take pride in our hotel and like to see that our guests leave here having had a great experience. Thank you for staying with us, We look forward to seeing you again soon. Have a wonderful week!

"Great place to stay"

4
31/05/2017

Despite some construction on the road immediately nearby, the hotel was spotless, well-kept, and very quiet. We caught a great night's sleep. This hotel exceeded my expectations. Well done. Also very close to other amenities -- food & gal. We were traveling with a small dog; her presence was no problem for the hotel.

"Memorial Day get away"

5
30/05/2017

Went away for Memorial Day weekend. Hotel was clean. Breakfast was nice. The pool was clean but a bit cold. The room was nice and conveniently located. The staff was very friendly and responsive to our requests.

"Son's College Graduation"

5
23/05/2017

We were in Eau Claire to celebrate our son's college graduation. We called before our arrival (3 hours before check-in time) and we were reassured that early check-in would not be a problem...even though they were short-handed that morning. Our room was very clean and updated. My husband forgot his razor. The front desk was very helpful in providing one for us (including shaving cream)...free! Our breakfast the next morning was quite delicious. We will stay again!

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear G7494MAdebram, Thank you for your review. We appreciate your business and are honored you chose to stay with us. We are glad you had a great stay and I do look forward to seeing you again soon.

"Eau Claire Business Trip"

3
21/05/2017

If you are doing business around the area, I would recommend that you refrain from staying in this hotel if you need extensive internet service as part of your stay as it will compromise your effort if you want efficiency and effectiveness doing your job.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Alexander D, Thank you very kindly for your review on our hotel. I apologize that you were having issues with the internet. We appreciate your feedback and have been upgrading our services over the last 8 months. We understand how important the internet is , that is why we have upgraded to a Fiber Optic line dedicated for our hotel guests only, have added separate internet connections for both the Guest Rooms and the Meeting Rooms. In addition, we have added 3 additional access points for our guest rooms and increased the speed. We value your feedback and will continue to address this issue. Have a great summer.

"Best Stay Ever"

5
20/05/2017

Cleanest Hotel I've ever stayed. Close to I94. Restaurant 'Randy's' ( family restaurant ) within 1 mile of hotel. Also shopping was close to hotel. Staff was very helpful with directions. Breakfast had any item that one would want.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Thomas L, Thank you for your awesome review on our hotel. We know there are many choices and we appreciate that you chose to stay with us. It makes us happy to know our guests had a wonderful stay. We love Randy's. We look forward to seeing you again!!!

"Nice stay"

5
18/05/2017

The hotel and room was very clean. Staff was very friendly and helpful. The location is pretty good with access to 94. They are pet friendly and our pups were welcomed. We enjoyed our stay very much. Would definitely recommend.

"Family wedding"

4
14/05/2017

Room was a King suite, on the corner, nice and clean, two windows, one in each room, also air units in each room. Breakfast was good, warm eggs, waffles, sausage, coffee, juice, milk.. Fresh fruit all hours. We were with a wedding party. Meet many of the cousins at breakfast in the morning, it was a very enjoyable weekend.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Susan W, Thank you so much for your review on our hotel. We appreciate that you chose to stay with us here at the Best Western Plus Eau Claire Conference Center. We have worked with our guests suggestions on what they waned to see for breakfast and we are glad you enjoyed it! We look forward to seeing you again soon Susan. Have a great summer!

"Always exceptional!"

5
09/05/2017

I have stayed here for 3.5 years regularly for business. Always clean in my room and they always are exceptionally nice and go out of their way to make me feel welcome and at home. I have come to know a number of them and they are always warm and welcoming!

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi carrieb317, Wow, thank you for your review. It is a great accomplishment for us, when we have such loyal guests as yourself. Next time you visit ask for me, I would love to meet you. We appreciate you, have a great day.

"Great stay!"

5
08/05/2017

We really enjoyed staying at this hotel. Friendly staff. Really good breakfast. Comfortable bed and the suite was great! Great location. Hopefully construction done soon as that was the only negative.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Greetings ronsZ1785IA, Thank you for your kind review on our hotel. We value our guests thoughts and opinions. We use these comments to make our hotel the best experience our guests can have. Yes, the construction on our side street will be done in a few weeks and we will have a brand new bike and walking path. Kind regards and we hope to see you again soon.

"Bad Experience"

2
07/05/2017

The only reason I am giving such a poor review is due to our check-in experience. This was my first, and may also be my last visit to a BW. We arrived at 3:30 and were told our room was not ready yet, and it would be no more than an hour. We were in town to go to a wedding, and as other members of our party arrived they were all given rooms. When we checked again on the status of our room, we were told the same thing, along with many excuses as to why so many rooms were not ready. I informed them we had a wedding to get to at 5pm, and needed to get ready. The clerk told us we could use the public restroom. Really?!?!? I asked if there would be some type of compensation for the inconvenience and she continued with the excuses. To me that is very unprofessional. Excuses are empty. We were fortunate to have a relative offer us their room to get ready in. Staff finally notified us our room was ready at 5pm. Two hours after advertised check-in. And if we were late in checking out I can guarantee staff would not accept excuses why we were late. We would be charged extra. When we checked out the clerk actually asked if I would like to be signed up for their rewards program. I laughed out loud, then politely declined. Besides the poor check-in experience there was NOTHING SPECIAL about this hotel. We are not familiar with the location so we went off the recommendation of the wedding host. No reason to stay here, with all the other options in town. I know we will be staying somewhere else next time.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Dear Cardinalspice, Thank you so kindly for your review. I appreciate your review and I apologize that your room was not ready until 2 hours over check in time. It is not a usual situation that we have at our hotel and I apologize that it happened to you. We will be contacting you via phone or email shortly. If you do not hear from us because we do not have your correct contact info, if you would be so kind as to call me at 715-838-9989. We want to make this right by you. We value all the feedback we receive from our guests, it helps shape our customer service goals and educate our staff. I can assure you that this will not happen again. I look forward to speaking with you soon. Have a great day!

"Best Western Plus - Eau Claire"

4
03/05/2017

Chose to stay based on last experience with BW+. Staff, property and room was very nice - modern. The property had a nice hotel bar with several local beers and pizza. Would stay here again on my next trip!

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi barryw149, We truly appreciate that you chose to stay with us again at the Best Western Plus Eau Claire Conference Center. We value you as our guest and look forward to your next visit. Upon your return we will be serving a more diverse food menu in our bar that we hope you can enjoy. Have a wonderful weekend and we will see you soon!

"A Business Conference"

5
28/04/2017

The hotel is easily accessed from the Interstate, and it is near many restaurants and shopping outlets. The staff are all very friendly, knowledgeable and helpful. The room was very well appointed and had the "necessary" items such as microwave, coffee machine, hair dryer, televisions and convenient electrical outlets.

Sondra M, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Hi Don H, Thank you for the rave review, We were so honored you picked our Conference Center to host your event. It was our pleasure to have you here. We hope to see you again soon Don, when you are in the area. Happy May!

"Excellent"

4
28/04/2017

I frequently stay at this hotel and I am always satisfied. Uber is available in Eau Claire now so it makes heading out for dinner and drinks very easy. The staff are always very pleasant and accommodating. Highly recommend.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Patrick H, Thank you for your review on our hotel. We are honored that you highly recommend us and we appreciate you as our guest. It is important to us that our guests enjoy their stay and feel welcome. We look forward to seeing you again very soon Patrick. Have a wonderful week.

"Much needed break"

5
25/04/2017

This was a get away for myself and significant other. We had a wonderful relaxing time and even got an upgrade in our room. The stay was great and the whirlpool helped make it that much more relaxing .

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings nancymI1373ZN, Thank you for your review on TripAdvisor. We are honored you chose to stay here with us. I am glad you got a break and were able to relax at our hotel. We do appreciate you as our guest. We hope to see you again in the future

"Gideon Convention on April 21-23, 2017"

5
25/04/2017

Everyone of the staff was kind and polite and helped in any way they could. The rooms were very clean, roomy and had everything we needed. Our Convention rooms were all in one area which many hotels are not able to do. The breakfast buffet was the best we ever encountered. First floor room by parking lot was quiet sleeping. I would highly recommend this hotel. They made our time very special!

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi 387jean, It was such a pleasure to have your group here with us. We truly enjoyed getting to meet all of you and we truly appreciate you and all you do for the communities you serve. Thank you for choosing the Best Western Plus Eau Claire Conference Center. We wish you all the best!

"Best Western Eau Claire"

5
21/04/2017

This hotel is extremely clean, friendly staff, Clean and comfy rooms, and has a great breakfast. Best hotel in the Eau Claire area. Very convenient location off the hwy and they really roll out the red carpet for you. Love staying there.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi H2120TJcraigg, Wow...Thank you so much for the wonderful review. We appreciate our guests and our goal is to always make you feel welcome. We are so glad you chose to stay with us here at the Best western Plus Eau Claire Conference Center and hope to see you again soon. Have a wonderful day.

"Great experience, friendly staff"

5
14/04/2017

I was in town for business and did not have a great experience at a previous motel I had stayed at. I switched to the Best Western and was completely satisfied. The staff were very accommodating and helpful. The week we had to switch motels there were not many rooms available so we were upgraded to king suites. Room was amazing, bed was comfortable, breakfast was great, fitness room suited my needs and Staff were very friendly. Great place to stay and would definitely recommend to family, friends, co workers.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Y4517 MNmelissa, Thank you for your kind review on our hotel. We value our guests and their opinions and we look forward to seeing you again soon. Happy Spring!

"Great location!"

5
13/04/2017

We stayed here while touring the university of Wisconsin River Falls. When we checked in, they told us that when we go we don't even have to move the car. You can see the building where the tour starts from the hotel!

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi W1455WRmargaretb, Thank you for your kind review on our hotel. We are honored you chose to stay with us. Our staff really enjoys interacting with our guests, that is what makes our job FUN! We hope you will stay with us again when you are in the area. Thank you again and best of luck college hunting!

"Great Place Great Location"

5
03/04/2017

I booked the Best Western for a conference in Eau Claire. Our stay went beyond our expectations for comfort and amenities. We will be booking here in the near future to visit family in the area. Highly recommend staying here.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings C2616RKterrys, Thank you for holding your conference here with us. We are always happy when our guests have enjoyed their stay and that it was beyond expectations, tells us we are doing our job! We look forward to your next visit with us and I hope you have a wonderful day.

"Great location to stay one night or several"

5
01/04/2017

Great location. We stayed one night. Good experience. Breakfast start at 6:30 , good breakfast with eggs, waffles, cereal sausage sandwiches Pool and hot tub was clean and very relaxing. Staff was very nice and helpful. Room was very nice. Bed was comfortable. Recommended this location as it located easy on and off the highway. Hotel was very clean with lots of parking. We felt safe and secured. Staff was very attentive to your needs. To complete this write up I am filling in enough to get the 200 works that this survey wants. So I will keep typing until I get the 200 words which is excessive as I have started all that I wanted to say. Still not 200 words yet so I will keep typing. May be one downfall of the time I have spent typing in this survey. I am trying to get to 200 words so I can submit this report. Very excessive that someone should look into as I have not yet reached the number of words. Very crazy now that I am still typing. I want to end this review now.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi ARJoke, Thank you for your review. We appreciate that you stayed with us and you were able to get to 200 words. (Smiles) We hope to see you again soon here at the Best Western Plus Eau Claire Conference Center. We appreciate your business! Have a great spring!

"Great"

5
30/03/2017

This is the creme dela creme of Best Westerns. The rooms were very large and well taken care of. They even had candies for free! the breakfast had everything you could imagine, even the holy grail of hotels... the waffle maker! and the staff were efficient and did their job very well!

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi brandon923, Thank you for the wonderful review. We value our guests and their opinions. Our guests help steer our renovations, amenities, breakfast choices and customer service strategies. We hope to see you again soon here at the Best Western Plus Eau Claire Conference Center. Have a happy Spring!

"Much room for improvement"

3
27/03/2017

I witnessed 2 questionable incidents in parking lot. Odor of cigarette smoke on first floor and paint odor on 2nd floor. Asked to be moved to 3rd floor. Stairwell quite dirty with smoke odor. Front desk staff was friendly

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear kimberlysQ3685IR, Thank you for your review. We are in the process of improving the hotel. I apologize for the paint smell, we do try to work our improvements around a slower time. Since our facility is smoke free, the guests do step outside to smoke and therefore once and awhile the smell will transcend into the hall and stairwell. Have a wonderful spring!

"Nice Stay"

5
27/03/2017

We stayed two nights. It was a nice experience. The room was in good condition, and the whirlpool tub was very nice. The breakfast had a lot of variety and you could even make your own Belgian waffles. The staff was very friendly. We would stay again for sure.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings valeriew291, We appreciate you staying with us and thank you kindly for your review. We have been revamping our breakfast items and we have had many great suggestions from our guests that help us in this process. It looks like it is paying off. Thank you again for taking the time to review our hotel. We hope to see you again soon!

"service & cleaness"

5
28/11/2016

the service was friendly & the hotel was very clean. Sincerely Vince There is not too many up to par hotels in thee Eau Claire area but the Best western hotel holds up to good standings. Thank you folks.

"Thanksgiving stay "

5
27/11/2016

The staff was friendly and helpful. The coffee was fresh. Nice breakfast. The bed was very comfortable. Nice hot shower. We will definitely stay here again. We traveled with two big dogs. The pool area is also nice.

"Always a good stay!"

5
11/11/2016

I stay here whenever I am in town for a seminar and all the staff is consistently helpful & friendly! The rooms are very nice, always clean and they provide a good filling breakfast in the morning. I always relax at night in the hot tub after a long day of meetings! Conveniently located too, right off of I94!

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi geandy, Thank you for reviewing the Best Western Plus Eau Claire Conference Center. We know there are many choices out there and are honored that you stay here with us for your business travels. Wishing you a healthy and happy holiday season.

"Not your typical Best Western"

5
11/11/2016

Great staff, clean rooms and lobby, small bar, and good breakfast if you are ok a basic breakfast (cheese omelets, bacon, waffles, yogurt, etc.). May not be the most luxurious hotel in the Eau Claire area, but is the best value compared to the many places I have stayed.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi gregorymW7511XR, We wanted to say thank you for your review on our hotel. We appreciate our guests feedback and it helps us to know what we are doing that is awesome and what we can improve on. We know that there are many choices here in Eau Claire and we are glad you chose to stay with us. HAPPY THANKSGIVING!

"Excellent, above my expectations "

5
09/11/2016

The hotel staff went above and beyond my expectations from the moment I walked in the door. Exceptional customer service. The room was very clean and nice. Very modern and comfortable. Close proximity to restaurants. Would definitely recommend and stay here again on future travels.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings Concerned38, Thank you very much for the wonderful review. We thoroughly enjoy interacting with our guests, they are a major part of why we enjoy our jobs here at the Best Western Plus Eau Claire Conference Center. We thank you for staying with us and we look forward to your return. Have a wonderful holiday season.

"Great Stay"

5
02/11/2016

Clean modern and very comfortable. Huge bathroom and the perfect touch with a yellow rubber duck! Good breakfast selection with excellent coffee. Close to a variety of restaurants. Definitely recommend.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Susan1053, Thank you for taking the time to review our hotel. We appreciate our guests and love to add little touches to our rooms. We are so glad you chose to stay with us at the Best Western Plus Eau Claire Conference Center and we look forward to seeing you again. Have a wonderful holiday season, Susan!

"Reservation mix up was quickly settled."

4
26/10/2016

When we arrived I was informed that we had failed to show up for our pre-paid reservation THE NIGHT BEFORE. I had my correspondence on my iPhone and there was no contact from the motel with a confirmation of my phoned in reservation. The on duty manager was the one who took my phoned in reservation, and my money. I insisted that I had never received the email confirmation he said he'd sent, but he called his boss to o.k. our securing a room, who then called back in a few minutes and said to correct the error and honor my paid in advance reservation. When he handed me the print out - I spotted the error ... my email address was grossly misspelled! Mystery solved. I never got their email because of that. Thanks for their professional handling of the situation - but I've learned a lesson - NEVER PAY IN ADVANCE for a motel room! The room was a very attractive suite, well laid out. Unfortunately, the plug in room "freshener" has been left set on MAXIMUM SMELL! Fortunately, the windows did open and the exhaust fan cleared out the overwhelming bouquet of a terribly sweet smell. All in all, the stay started out a bit rough, but everything got smoothed out in the end. And, best of all, it was very pet friendly, easy in and out, etc. The motel is in a strictly industrial area with no traveler oriented business in sight. It's right next to a divided highway so in order to get to a restaurant you will have to drive. In spite of the close proximity to the highway the room was quite quiet and comfy.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear PitchMinnesota, I am so glad we could work everything out. We understand how frustrating mix ups can be and we will always do our best to work them out. We appreciate your review on TripAdvisor and we hope to see you again when you are in the area. Have a wonderful weekend!

"Well Located And Great Staff, but Weak Laundry Facilities"

4
26/10/2016

We stayed in an accessible room with a whirlpool tub, which was very nice. The bed was extremely comfortable, even for my wife, who often struggles with hotel beds. Though I was not travelling on I-94, the hotel is very convenient to it. The man at the front desk when I checked in was very friendly and helpful. The laundry room has just one washer and one dryer, and you have to put everything through the dryer twice, which cost this place its fifth dot. Breakfast was typical of this level of hotel.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings Gregory W, Thank you for your review and the information regarding our dryer. I have passed this onto the maintenance department and they are looking into it. We are happy you had a comfortable nights rest and we hope to see you again. Have a wonderful day!

"Excellent stay"

5
24/10/2016

Very friendly staff clean Good value breakfast was nice an d they had soy milk which was a pleasant surprise Coffee was in the bathroom which did not work for me but since i dont use those coffee makers was not an issue

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear Alicia L, Thank you for staying with us. We appreciate your feedback on our hotel. Our guests are our priority here at the Best Western PLUS Eau CLaire Conference Center. I hope you have a wonderful upcoming holiday season and we look forward to seeing you again.

"Quality and bargain"

5
24/10/2016

Very clean and large rooms. Helpful and friendly staff. Average type breakfast served at most motels. Quiet rooms. Close to restaurants, shopping, University. Chippewa River trail approximately one block away.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear Michael L, We are so thankful that you chose to be a guest here at the Best Western Plus Eau Claire Conference Center. It was a pleasure to have you stay with us. Please think of us again on your next trip to Eau Claire, we would love to see you again. We appreciate your time in reviewing our hotel on TripAdvisor. Have a wonderful day!

"Very pleasant stay"

5
23/10/2016

Our suite had a lot of room, a whirlpool tub, microwave, fridge and even an ironing board! Flat screen TVs in main room and bedroom. Rooms all were clean as a whistle and smelled clean, too. Our bed was very comfortable.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi pandt2016, Thank you for your review on TripAdvisor. We pride ourselves on offering a comfortable, clean environment with a friendly staff. We do appreciate you staying with us and hope you will consider staying with us again when in the Eau Claire area. Have a wonderful day.

"Second Time Visit"

4
22/10/2016

We enjoy the standard we have come to expect from Best Western. The room was well appointed, clean and restful. We found the ed very comfortable, and love the extra pillows. A drip in the pool after traveling was great. BW are always helpful with allowing motorcycles to park undercover. The room was very sound proof, allowing for a good nights sleep. Breakfast was serviced by happy and friendly staff. Also the front desk was will to accommodate any needs.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings gggray17, THANK YOU! We are very honored that you felt our services were a great representation of our Best Western Brand. We do appreciate all the feedback that we get on sites such as this because it helps us ensure excellent service to our guests and lets us know of any issues that guests may have experienced. Thank you again for the compliments and we hope to see you again soon.

"Eau Claire's Best"

5
22/10/2016

Convenient location for two weary travelers. Staff so friendly. Got upgraded to suite at no cost. Met my disabled husband's needs to be near exit. Desk clerk so accomodating. Gave us excellent restaurant suggestion, Milwaukee Burger Co Grill & Pub where we had our first fried cheese curds, cheese beer soup and delicious hamburgers. Thank-You!

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Annmarie T, Thank you for your wonderful review. We are thrilled that you chose to stay with us here at the Best Western Plus Eau Cliare Conference Center. It is guests like you that make it all worthwhile! Thank you again, Ann Marie and we look forward to your next visit.

"Great Stay"

5
21/10/2016

Our quilting group meets her twice yearly. The hotel staff is very accommodating and friendly . Our room is clean and comfortable- the bed is very nice- which is important when you are sewing for 12 hours.day!! Breakfast is good - and the catering staff did a great job for us as well! Have to recommend for groups like ours its perfect!!

"Great Place..."

4
19/10/2016

I stayed here one night on a Saturday. The parking lot was packed and I did not hear a single sound in the room. I was on the third floor away from the elevators and stairwells, but still, no outside or internal noise. The bed and pillows were comfortable and the bathroom was clean. Check in was quick and friendly too. The breakfast was OK (cereal, waffle iron, hot eggs and sausage, small yogurt). There was hot coffee available in to go cups too. I would not hesitate to stay here again, great room for the price of $113.

"Good place to stay"

5
19/10/2016

We stayed this time to visit my daughter who goes to UWEC. The facility is very nice. Rooms, pool and breakfasts are great. We have stayed her many times and will stay again next time we visit the area.

"Seminar Stay"

5
18/10/2016

Very impressed overall with this hotel. At check-in I was offered an upgrade to a king suite for the price of a standard room. The room was great, bed very comfortable, and clean. Staff is very friendly. The appearance of the hotel is very nice and as advertised. Good breakfast variety.

"Perfect location"

5
18/10/2016

The motel provided a large room, a competitive breakfast and friendly service. It was perfectly located near the freeway exit and close to several dining choices. I had also chosen it due to its proximity to the bike trail and it turned out to be very convenient.

"Very friendly staff, good value"

4
18/10/2016

The staff at this hotel are very friendly and we appreciate the good relationship they have with the campus. The hotel is clean and breakfast was what you might expect for a continental breakfast. Close to Eau Claire campus too.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Amy C, Thank you for your review on our hotel. We appreciate your feedback and look forward to seeing you again! Have a safe and happy Fall.

"A weekend relaxation get away"

5
16/10/2016

This hotel was really nice. It was recenty remodeled & updated, so it looks nice inside &the rooms are clean. The continental breakfast is good - eggs & sausage, pancakes, cereal, coffee, and more - definitely worth it. Free WiFi included, but cuts in and out constantly. Make sure to request no -smoking room if that's what you really want. We didn't request & you can sure tell from the smoky smell that our room has been smoked in... but that's our fault for not asking. All in all, I would definitely recommend this hotel - great value for the price, and the staff is friendly & helpful.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi collchmelk, Thank you for your review. Our hotel is completely NON SMOKING. However, guests do occasionally smoke in our rooms against our strict non smoking policy and we have to use an ionizer to rid the smell of smoke from the room. We try our best to get it smoke free by the next guest but sometimes our window is very small to truly rid the room of that smoke smell. We will always rearrange your room for you if you are not happy with your room for any reason. I do apologize for that inconvenience and the wireless internet connection problem will be fixed with our new Fiber Optic system being installed as we speak. We hope to see you again when you are in the area. Have a safe and wonderful Fall!

"Quilt retreat by The Calico Shoppe in Eau Claire, WI "

5
16/10/2016

This is always the best place to stay for our quilting retreat. We have been staying here for several years each October and March and have always been treated like royalty. Our needs are always met. The rooms are clean and neat, the breakfasts are good and hot and the catered meals are so much better than they were previously . We wait to see what is being served!! I make reservations for the next retreat and they are always accommodating and it's there when the time comes. I will be back in March.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings Jeanne M, Thank you for your kind review. You ladies are awesome and we look forward to seeing you on your retreat weekends. Have a wonderful Fall and we will see you in March.

"Quilt retreat. sponsored by The Cotton Shoppe of Eau Claire"

5
15/10/2016

The staff greeted us warmly. We checked in to find our rooms is their usual fine condition. The conference Center was set up to accommodate 48 quilters, their machines and excess supplies. The food, supplied by the kitchen was superb. The salads were fresh and of the highest quality. The entrees were just right for the large number of guests. We are already looking forward to our next retreat in March, 2017.

"Attended a quilt retreat at the hotel along with 40+ women."

5
15/10/2016

The same group of 40+ women have been attending quilt retreat twice a year at this property for the past several years. Our rooms are clean and well appointed. Carpeting has been changed with additional updates throughout the hotel within this past year. Our meals are served in the conference room by a friendly and courteous staff. The tables are nicely decorated and the food is quite good. Aside from the cleanliness of this property the most desirable thing for us is the friendly staff. Can't say enough good things regarding their competence and making us feel welcome. As a group, I'm confident the we would recommend this reasonably priced hotel to anyone.

"Great breakfast"

4
15/10/2016

Great breakfast selections and nice quality rooms. The wifi was a bit of a pain as it kept requiring a person to log in multiple times a day. I like the new couches and chairs. Very comfortable. The new carpeting is also nice.

"Eau Claire"

5
12/10/2016

Hotel accommodations were great and staff very helpful and friendly. Hotel was easy to locate and within a reasonable distance to many restaurants. It served as a perfect stop for our cross country adventure.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings U8170JLcarolr, Thank you so much for the wonderful review. We feel very accomplished when our guests have an excellent stay with us and we appreciate your feedback. I hope to see you again when you are in the Eau Claire area. Happy Fall!

"Mom's Funeral"

5
08/10/2016

Wanted a perfect comfortable stay for a decent price and I got it. I was traveling for my mom's funeral and needed to be relaxed and not have a bad night sleep. Loved the fact with my rewards points that I could get a King suite so affordable. My wife used the bedroom to relax and watch TV while I worked writing a Eulogy for my mom. Everything went perfect.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
HI Charles M, I am very sorry for your loss, these are always very emotional times and I wish you and your happy all the best. I am very happy you were comfortable during your stay and I thank you for sharing your experiences with other travelers. We appreciate your staying with us and we hope you are doing well. Kind Regards...

"Nice Place To Stay"

5
07/10/2016

The hotel is very nice and has a great breakfast selection. The rooms are clean and the beds are comfortable. The hotel staff is very accommodating to the guests. There are many great restaurants nearby the hotel property.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Robert L, Thank you for your wonderful review. We appreciate all of our guests and their experiences here with us. I look forward to seeing you again when you are in the area. Have a wonderful fall Robert!

"Excellent value and experience"

5
04/10/2016

Paid over $200 last night in twin cities area due to the Ryder Cup. This was a better motel and a much lower price. Will add this site on our list of favorite places to stay. The room was comfortable, although we would have liked another chair. The lighting was good. Water pressure in the sink and tub were excellent. The tub did not hold water well, but that is a minor problem. The Wi-Fi was easy to connect to and worked well. Good food was located nearby. The breakfast was excellent.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear 376lucienv, Wow..thank you so very much for the kudos. We appreciate your feedback on our hotel. It is from our guests perspective that we can improve upon our services. We do have additional chairs that we can bring to your room next time you stay. Just let us know at check in or when you make your reservation and we will gladly bring you an additional chair. Thank you again and we look forward to your next visit.

"Oct 1"

4
03/10/2016

We stayed here after a wedding. The room was very nice and very clean but the caulking in the bathroom could be re done as it looks very dirty. They were also out of coffee at 930am which was quite a disappointment. Other than that a very nice place.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings lawlady461, Thank you for staying with us here at the Best Western Plus Eau Claire Conference Center. I do apologize that the coffee was not refilled promptly, we really do try to keep it full at all times. Coffee, tea and hot chocolate are available 24/7. We are working on the caulking in many areas of the hotel. Thank you again for your review. It is with guest feedback that we can improve our services and amenities here at the BW. Have a fabulous Fall!

"Great!"

5
28/09/2016

I have stayed at this location many times for business and I am always satisfied. It's located close enough to decent restaurants that it's easy to grab food and a drink but not too close to the downtown area to deal with the partying.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Patrick F, Thank you for the wonderful review. We appreciate each and everyone of our guests and I am glad you had an enjoyable stay here again with us. We look forward to seeing you again soon! Have a safe and happy fall!

"Nice room, excellent service!"

5
27/09/2016

The desk clerk, Coner (yes, only one n) was a breath of fresh air! He was personable and went above expectations helping us out with a couple of problems. He recommended a place to eat which was very good. The room was spacious, clean and modern. Easy outdoor parking and within easy drive to local restaurants.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear ZumaDawg, Thank you for your kind words on Coner and our hotel. We are very proud of the staff and of our facilities here at the BW Plus Eau Claire Conference Center. The staff enjoys interacting with our guests to get to know them. This way we are on a name to name basis for return stays and we know what amenities are important to our guests. Thank you for staying with us and we look forward to your return!

"Friendly Staff"

5
23/09/2016

We stayed here back in August going up to Mall of America. On our way home we decided to stay again with them. As we walked in Connor recognized us and was very helpful and gave us the same room we had before per our request. The hotel was clean and my boys loved the pool area and breakfast. Plan on staying here again in the future.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi karolrogers, Thank you so kindly for the awesome review. We appreciate all the feedback that our guests provide to us. We especially love to see our guests stay with us on a regular basis, that way we get to know them and are able to provide guest specific amenities that we know they enjoy! Wishing you a fabulous Fall!! We hope to see you again soon.

"Best Western PLUS!!!"

5
19/09/2016

Needed a place to stay one night while visiting Eau Claire for the first time. This hotel had everything we were expecting and more. Friendly and professional staff, clean, up to date and a good location near University. Our room, a king suite, was larger than we expected with a door to separate the bedroom. A Flat screen TV in each room. It was quiet, so no need to use the earplugs furnished on the nightstand. The breakfast included hot items such as waffles, eggs and sausage. What a treat to find this for under $100!

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Barbara D, Hope this finds you well. Thank you so much for your kind review on our hotel. Guest feedback is very important and I am glad you enjoyed your stay with us. We look forward to seeing you again, Barbara! have a safe and enjoyable Fall.

"Headed home"

4
12/09/2016

Stayed 1 night. Older appearing hotel with some updates. I did not think the halls and our room smelled as fresh as I would have liked. Our room was clean, bed and linens very nice. Nice sized room and bathroom. Breakfast was nice and included eggs, sausage, multiple breads and rolls.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear hungryranch, Thank you for the review. Although, we are not a brand new hotel, we have been renovating the hotel over the past year. We just finished replacing the carpet throughout the entire hotel. some additional renovations include: wall finishes, the lobby area,artwork in all areas and a new look to our conference center.The pool and fitness area have also been completely redone. It is very important to hear our guests prospective, so again thank you! We appreciate your business and hope to see you again.

"best western"

4
11/09/2016

great staff. friendly. very CLEAN. would recommend this hotel to anyone. pet friendly. very good brbareakfast. nice selection. rooms smelled great. comfortable beds. nice pool area. arcade for kids. vending machines. shopping in the area. fitness area.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Shelia M, Thank you for your review on our hotel. We appreciate the feedback that our guests portray to us, it helps us to understand what we are doing well and what needs to be improved upon. We have been renovating our property over the last year and we have many new aspects to our hotel. We hope to see you again soon. Have a wonderful Fall/Winter.

"Group with AACA/VCCA"

5
29/08/2016

We enjoyed the stay both of the times we have visited. The staff has always been helpful and pleasant. If I would be planning an event near here, I would definitely put this location at the top of my list as it is close to the freeway but it feels like you are in a secluded place. We had many friends with us that enjoyed the experience as well.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear Donna D, Thank you for your review on TripAdvisor. It was great to have your group with us again this year! We appreciate you staying with us, we know there are many choices out there. Have a safe and happy Labor Day!

"Came to the area"

4
28/08/2016

We planned a 2-day fun day for children and stayed here because Best Western hotels are normally really great. Staff are really friendly. We arrived about 30 minutes early and checked to see if we could check in early and they found an open room for us! That was very cool. We went swimming, 3ft to 5ft & hot tub 3ft. They had a small game room, kids liked spending a few bucks there. The beds could've been more firm but the pillows were awesome. There was a nice vanity set (shampoo, conditioner, lotion, make up remover) and a little duck for the tub. Bathroom was nicely sized! Breakfast was in a nice area with many choices, see pictures. We went to Brewskis pub to grab kids a kiddie cocktail, small area so wet didn't stay. Had their pizza at another Best Western and it was good. All in all, great stay and would stay again!

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Loving C, Thank you for staying with us at The Best Western Plus Eau Claire Conference Center and we appreciate that you took the time to review us as well. We value all teh feedback that we receive. We are so happy to hear you had a nice time at our facility. We hope to see you again soon! Have a safe and happy Labor Day!

"Business stay"

4
24/08/2016

The appearance of the hotel was very clean and tidy. The room was also clean and modernly decorated. The water pressure was great when taking a shower. The bed was comfortable. The hotel room doors slam very loudly so you know when people are coming & going throughout the night/day. The continental breakfast was well stocked and the variety was good (make your own waffles, sausage biscuits, fruit, cereal, pastries, juice coffee.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear Elaine L, Thank you for your review on our hotel. We appreciate every comment we receive from our guests. This helps us to make adjustments and improvements to the quality of service we provide. I am glad you enjoyed your stay with us and we hope to see you again if you are in the area. Happy Labor Day!

"Friendly Staff, But Disappointing Stay Overall"

3
22/08/2016

My husband and I went to Eau Claire on a whim to get out of Milwaukee for a weekend. Neither of us had ever been there. We got to town and did not yet have a hotel reservation. We got off the freeway and saw a brand new Staybridge Suites-- I suggested we stay there. My husband, however, wanted to stay at a hotel with more amenities, specifically an in-room whirlpool. I looked on Trip Advisor and saw this Best Western was rated very highly, so we decided to book it. We got to the hotel and were greeted by a very friendly front desk person. We got to our room (a whirlpool suite on the first floor, but I don't remember the room number). The room was outdated, but seemed clean. Once we got our bags unpacked we noticed a horrible musty smell by the mini fridge. I'm guessing the refrigerator had leaked in the past, and the carpet was never properly cleaned. We were only planning on staying there 1 night, so we didn't make an issue of it. I really wished we would have changed rooms though, because the musty/moldy smell got worse throughout our stay. As expected for a weekend in the summer, there were mostly families with young children staying at the hotel. Children ran up and down the hallway most of our stay. There was a bar/restaurant on the lobby level, but it was very small and uninviting, so we went out for dinner. Overall, we would not return to this hotel due to the mildew/musty smelling room, outdated furnishings, and higher pricing than average (we paid $159/ night, when the BRAND NEW Staybridge Suites was going for $135/ night-- definitely regret not staying there!). I'm very confused as to why this hotel is so highly rated on this site, as our stay definitely did not support that.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear Shana F, I am very sorry to hear that you felt disappointed in our hotel. I guarantee to you, that we would of immediately moved you to a different room and helped you with your luggage, if you had told the Front Desk. I completely understand as I am the same way with any type of smell, especially smoke and mold. We are constantly looking for ways to improve our faculties so, i appreciate your feedback. Please know we are higher on TripAdvisor due to our interest in our guests and their experiences with us., as well as many renovation projects,hard work and dedication to making our facility one worthy of such a ranking. Again, I am sorry you had an unpleasant experience and if you would like to let us show you why we are ranked higher, I would love to have you return. Please contact me personally and I will take care of it for you.

"Daughter's Wedding Reception"

5
22/08/2016

We recently held our daughter's wedding reception here and we were very happy with the way things were handled. Sally and the rest of the staff were wonderful helping us plan the wedding for our daughter who was living out of state at the time we were planning the event. Questions were answered promptly. Communication was great. They helped out whenever possible. We received many compliments on how well the food was prepared. We would highly recommend the Best Western Plus.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Chanwolft1976, We loved having your wedding reception here at the Best Western Eau Claire Conference Center. Your guests were a fun group and we thank you for choosing to have your event here with us. Let us know if there is anything we can do for you in the future. Have a wonderful Labor day!

"Disappointed"

3
21/08/2016

Room had an unpleasant, almost moldy odor. I was traveling with my dog and booked for three nights. I was told the dog would be $20. The person taking the reservation did not make it clear that the fee was $20 PER NIGHT. Ridiculous for a 14 pound dog.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear Kathleen, I do apologize that you were dissatisfied with your stay. I know many people enjoy the privilege of bringing their dogs with them on trips, this is why we have such a policy in place. As I mentioned in my email to you, it is common for hotels to charge a per night fee up to a certain amount, this covers the extra cleaning associated with pets in guest rooms. Rooms can not be cleaned in the same fashion when a pet has resided in the room. I apologize that you were not told of the 20.00 per night fee up to 100.00. I have refunded you the extra 40.00 and reiterated to the Front Desk to specifically say our policy upon taking reservations. Thank you for bringing it to our attention. Have a nice rest of your summer.

"Road Trip"

5
21/08/2016

My husband and I were a a little road trip to visit relatives for the evening. We live in Central MN so after a long trip to Mauston, WI and after leaving their house early evening we decided to stay over in Eau Claire, WI. Since it started to rain we thought we would wait it out til morning and get an early start. WE didn't use the pool or bar/lounge but the rest was a good experience. I would stay again.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings Nancy468, We appreciate your review. We are happy to offer our guests a clean updated facility and it is so nice that our staff loves to interact with our guests and get to know them. This also helps us on your return visits so we know what amenities you like. We look forward to seeing you again soon Nancy!

"Fantastic Friendly and Helpful Front Desk Staff"

5
16/08/2016

Great experience at this hotel. Front desk staff went above and beyond to help us. We had a kayak on the roof of our van which I was worried about and the front desk gal showed us where to park it so she could see it on her monitor at the desk. We came in late at night after driving in a storm and this gal had us all smiling and laughing in no time. Wonderful! The beds were super comfortable and the breakfast was great!! The Express check out bill was wrong (did not reflect our AARP discount) but the manager fixed that quickly and was really nice. We interacted with 4 employees and they ALL seemed to actually care about us and made us smile.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear Camilla O, Thank you for your review on our hotel. We know there are many choices and we appreciate that you chose to stay with us. It makes us happy to know our guests had a wonderful, peaceful stay. We look forward to seeing you again!!!

"Early Doctor's appointment"

4
15/08/2016

We had to be in Eau Claire for a very early surgery. We decided to drive up the night before and stay at the Best Western Plus. I was very pleased with the hotel and the staff. The staff we dealt with were very accommodating and helpful. When we checked out at the desk the offer was made to come back after our Doctor's appointment for the breakfast. We will stay there again!

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings MICHEAL C, We truly hope your doctors appointment went well and that you were able to come back and have Breakfast. We have a delightful build your own waffle bar that includes white chocolate chips, strawberries and whipped toppings. Have an enjoyable end of summer... we hope to see you again soon for a relaxing stay with no appointments!

"Convenient location to downtown "

4
14/08/2016

I started out staying at a hotel in Chippewa Falls but relocated here after business necessitated being closer to downtown and more southern Eau Claire. Convenient location Lobby larger than most Staff printed maps, gave good directions Older computer. Probably not secure operating system safe to send personal information.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi AnnKirby, Thank you for taking the time to review our hotel. We appreciate your thoughts and insight. I will have our Tech person look into the computer again but he does keep it up to date and secure. We hope you will stay with us again if you are in the area. Have a good end of summer.

"Eau Claire's Oasis"

5
11/08/2016

If you find yourself in need of a hotel in Eau Claire,Wisconsin, look no further than here. An excellent place for the tired traveler. You will find a friendly, helpful courteous staff that will lift your spirits and put a smile on your face. Say hello to Julie if she is at the front desk.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi 308dennisk, Thank you for your kind words. Julie says Hello! We appreciate that we were able to make you feel at home during your stay with us. We hope to see you again soon!

"Solid choice"

4
11/08/2016

I stayed here this summer while visiting family and I was very pleased with this place. The staff was courteous. It has a nice lobby and breakfast area (breakfast was pretty standard packaged stuff but served its purpose). It also has a nice pool and small fitness room. Overall, filled with traveling families, quiet, seems well run and has a good vibe. It also accepts pets.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings Sapphire99, Thank you kindly for your review on our hotel. We are honored that you chose to stay with us here at the Best Western PLUS Eau Claire Conference Center. We know there are many choices out there, so , thank you for staying with us! Have a super summer and we hope to see you again when you are n the area.

"Business Stay"

5
09/08/2016

I had an associate and his wife visit the area to look for housing for a future move. They enjoyed the hotel and the area. It was close enough that they could visit his future place of employment in Chippewa Falls. It was very convenient for them to look for a place to live in Eau Claire as the hotel is close to many rentals nearby. The staff was friendly and they had no issues with payment being handled from our corporate office with a receipt sent in a timely manner.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Patrick H, Thank you for reviewing our hotel. We appreciate our guests feedback so that we have a good understanding of what works and what needs to be improved upon. We do hope your associate has found a good home here in Eau Claire. We are here to help with any future needs that your company may have. Thank you again, Patrick.

"This is the BEST in Best Western!"

5
09/08/2016

A great Best Western that will not disappoint! Upon arriving you will be met by a very welcoming staff, warm comfortable lobby, and a great well updated, clean, comfortable guest room! I travel 8 months a years and encourage you to stay at Best Western Eau Claire, Wi. You will not be disappointed!!

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Jeff G, We truly appreciate your review on our hotel. We are very proud of our hotel and have been making many improvements on it, thank you for noticing the updates. Our staff really enjoys interacting with all our guests, such as yourself and getting to know you, so that we may better serve you on future visits. We hope to see you again very soon! Have a safe rest of the summer!

"Neat, clean, overall very good"

4
01/08/2016

We've been happy overall with Best Western so that's why we chose this one. We weren't surprised. It was neat, clean, nicely decorated. Overall a good experience. The best - a quiet room air conditioner - yeah! Usually even the properly functioning ones are too loud for me. Finally a quiet one. Little annoyances - the plastic toilet seat was loose - although we've seen worse, and the Off button on the TV remote didn't want to work - finally got it shut off - I'm not sure what I did differently. Room - clean, neat, bed a little soft for my liking, but that's a very personal thing and I like a firm bed. They were repairing some stucco on the exterior of the front and remodeling some of the convention rooms, but had cleaned up well before the weekend and it didn't affect our stay (at least they're maintaining their facility). Breakfast was good. Precooked warmed up scrambled eggs, sausage patties, etc. The special thing was strawberry glaze and whipped cream for the cook your own waffles. Overall a wonderful breakfast. The afternoon check in gal needed a lesson in cheerful greeting and smiling. She was an attractive young lady, who needed to iron her shirt, and smile more. I also think she would have looked more approachable without the lip ring and a lighter color of lipstick (I'm not a fan of dark purple with black outlines). I'm probably showing my approaching 60 age now. She was polite and took care of our needs without a problem. All the other staff were cheerful, helpful and polite. Neat, clean, overall very good experience.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Daniel G, Thank you for your review. We appreciate all the feedback we get from our guests and use that information to make corrections and give kudos were applicable. We appreciate your business and loyalty to our BW brand and we look forward to seeing you again. Have a wonderful August!

"Best Western Plus stay"

5
01/08/2016

I would highly recommend this hotel to anyone for business or pleasure. All staff are very courteous and helpful. We had 41 people in our group and I never heard one complaint. The children enjoyed the pool area for hours. The adults visited on the patio, in the breakfast room and in the lobby area for hours. We definitely enjoyed the family reunion at this Best Western Plus.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings Nancy B, Thank you for your kind review on TripAdvisor. We really enjoyed having your family stay with us. You're entire family was so much fun and we appreciate that you choose our hotel as your headquarters. We hope to see you next year!

"Noisy doors, otherwise excellent in every other way."

4
31/07/2016

We stayed here for a family reunion. The sraff was overly accommodating for our group. The facility was very clean and nicely furnished. The pool was nice and warm. The rooms were nicely decorated and very clean, complete with small refridgerator, microwave and large flat-screen TV. There were plenty of electrical outlets for charging phones and other tech devices, unlike many hotels. The only giveaway to the room's age was the worn seat on the very low stool in the bathroom. The door to the hallway opened and closed very noisily (due to the humidity?) and that could be heard from inside the room at all hours of the day and night, which was a bit bothersome. The hotel provided ear plugs which helped. The included continental breakfast was hot and plentiful. The free area newspaper was appreciated. The hotel was easy to find right off of the Interstate and had many nice eating and shopping places very close by. I would stay here again. There are three floors of rooms. The hotel does have an elevator.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Karla N, Thank you for your review. We are so glad you chose the Best Western PLUS Eau Claire Conference Center to host your Family reunion. We truly enjoyed getting to know your family! Please think of us if you are in the Eau Claire area again.

"Love the rubber duck"

5
24/07/2016

On your road trip through the upper Midwest one of our stops was Eau Claire, Mississippi very charming town although be at extremely quiet on this Sunday. Majority of the shops and restaurants are all closed. However the hotel was charming. A big plus for the best western we had Nice rubber duck he ready for the tub which was a darling addition. Bath and Bodyworks supplies for well-done in addition to two sets of earplugs for a double queen room. The pool and spa were clean. Warm and all rule and interior. But this bar seems Peapod we look forward to it tomorrow morning. So far this is one of the better best Western so we stayed at

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi socialtraveler2012, Thank you very much for the kind review. I am glad our rubber duck made you smile. I am sad to hear the shop were all closed, we have so many nice places to shop. Please think of us again if you are in eh area, we would love to see you again!

"Average hotel"

3
21/07/2016

Pretty average hotel. Didnt use any of the ammendities but they seemed nice. Left to early for breakfast, but they had snack bags made which was cool. The rooms were fine, nothing special. Clean for a best Western hotel.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings Cody K, Thank you for your review on our hotel. Maybe on your next visit you can take in some of our amenities, we have a remodeled Pool and Fitness area. Our game room is a lot of fun as well. You might try relaxing on our outdoor patio and soaking up some rays. Brewski's Pub is also a good time in the evening. Thank you for staying with us!

"Excellent customer service and Great complimentary breakfast"

5
18/07/2016

Our family booked 2 rooms: one for my husband, me, and our 2 teenage sons, and the other one for a family friend. We had not seen this family friend in 12 years and decided to get together with her at this hotel over the July 4th holiday. The front desk people were very accommodating and had excellent customer service skills, especially Coner (night shift) and Brianna (morning shift). Brianna "held her own" when the place was busy and she was by herself, and Coner made time for small talk with us guests as he was cleaning up, etc, and we were playing board games in the pool area at first, and then moved to the "breakfast seating" area. The employees were very friendly and created a welcoming atmosphere. The complimentary breakfast was excellent in quality and variety: egg omelets, bacon, waffles, danish rolls, muffins, english muffins, french toast, fruit, cold cereal (3 kinds), yogurt, juice, milk, hard-boiled eggs, etc. (I think there were a few more things that I have forgotten!) Most places have a few rolls, some juice or milk, and maybe some fruit, and that is it for their complimentary breakfast. So we were very impressed with the complimentary breakfast at the Best Western Plus in Eau Claire, WI. We definitely recommend this place for anyone wanting to stay at a really nice hotel with a friendly atmosphere.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi iamjuliem45, Thank you for your kind review on our hotel. We are honored you chose to stay with us. Our staff really enjoys interacting with our guests, that is what makes our job FUN! We hope you will stay with us again when you are in the area. Thank you again and stay cool out there!

"A Pleasant Stay"

5
15/07/2016

Door are always open at the Best Western Eau Claire. Arrived to the hotel at 4am and was greeted by the front desk. Super friendly and accommodating! Bumped us up to a suite style room. With refrigerator, microwave, sink, coffeemaker, living room with a pull-out couch; the whole enchilada. Caught the free breakfast early and was impressed. Fresh fruits, waffle maker, eggs, sausage, cold and hot cereal, juices, and milk (even non-dairy options) best meal I've had in days. The lobby, hallways, and rooms are extremely clean. Overall a pleasant stay. Thanks

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings Justin C, Thank you for your review on our hotel. We appreciate your feedback and I am thrilled that you chose to stay with us here at the Best Western PLUS Eau Claire Conference Center. Have a wonderful summer and please come stay with us again.

"Great spot!"

5
15/07/2016

This was a wonderful stay with clean rooms and very friendly service. The hotel was just off the main drag which made it a nice and quiet atmosphere without too much road noise. Coffee was always available in the lobby and I had no problem sleeping between the sheets.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Aaron123blw, Thank you for the great review on our hotel. We appreciate you staying with us and look forward to seeing you again! Have a safe journey.

"Great customer service"

5
13/07/2016

The room we got had a pull out sofa bed and two double beds. Very fresh pillows and blankets. Really clean refrigerator and microwave. Our room also had folgers coffee which is always awesome. They gave us plenty of towels and nice shampoo/conditioner. The staff is super nice and helpful. Also, the breakfast was delicious.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Rob S, Thank you for your review on TripAdvisor. We appreciate your feedback and hope to see you again soon! Have a great summer.

"Great Hotel"

5
13/07/2016

Would definitely recommend! The hotel was very nice and clean. The front desk was so friendly and very accommodating even though we had arrived very late at night after along drive. Room was very spacious, a great deal for the money. They offer a complimentary hot buffet style breakfast that had plenty of options for everyone in our group. We also happened to meet the general manager who was very friendly. You will not be disappointed with this hotel, definitely the best spot in Eau Claire for your money.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi jjoyes, It was great meeting you the other day. I wish you all the best in your ventures. Thank you for your review. Call me next time you are driving through the area and we will see how we may be able to accommodate your group. Happy Playing!!!

"Not My Idea of a Best Western Plus"

3
13/07/2016

The staff at this Best Western was very friendly and welcoming, but I can't say that this was the quality property that I have seen at other Best Western Hotels that have been given the "plus" designation. I have stayed at four other Best Western properties in two other states. They appear to be working through renovations and they seem to have let this property go a little bit. The room was not particularly clean, because my dog found several items on the floor such as earplugs. We were glad to have a room on the first floor, but I would avoid staying in the rooms next to the back entrance. The door makes a loud clicking sound and buzzes if the door is not secure. I can't imagine what it would sound like all night. Breakfast was good and it was pet friendly with plenty of space to "potty" our dog.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear Cara R, Thank you for your review. I apologize you feel we do not measure up to a PLUS, however, we appreciate your comments and hope you have a pleasant summer.

"Pretty nice hotel!"

4
12/07/2016

This may be the nicest Best Western I have stayed at in my life. Room was nice and big, pretty well maintained (shower pressure wasn't that great) - but could use remodeling. Room was clean. The staff was pleasant during our stay. If we are back in this area, I would stay here again. Great location - right off the expressway. About an hour or so from Mall of America. This hotel is also pet friendly, although we weren't travelling with our puppy, it's nice to know!

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear Kristin771973, We are honored by your kind review. Since you mention remodeling, here is what has taken place to date: Our Pool & Fitness Areas are all new from the flooring to the furnishings. We have replaced the carpet throughout the entire hotel, we have brand new furniture, fans and flooring in each room. We are repainting the outside and there is so much more slated before the end of the year. Please come and see us again when you are in the area. By December we will have a totally new look. Thank you again for your kind review. We appreciate you!

"Great location, great features for family time"

5
10/07/2016

Attended family reunion and wanted a gathering place for our immediate family. This fit perfectly. The pool area, a lounge area, pet friendly, nourishing breakfast in the morning. Shower didn't have great pressure, but works well, clean. 1st room view was over another building top but they gladly moved us to other side. Also Conor was ready/willing to help keep us comfortable. Melody took great care of our room. Definitely stay again.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Joy S, Thank you for staying with us here at the Best Western PLUS Eau Claire Conference Center. We are so glad you were able to spend time with your family and we are happy you chose to stay with us. Have a wonderful summer and we look forward to seeing you again!

"Great Best Western"

5
05/07/2016

This was perhaps the nicest Best Western I have stayed in, at least in the top FIVE. The King Suites was very nice. It was spacious, well kept, clean, and comfortable. All members of the staff were pleasant and happy, making for an enjoyable atmosphere. I would definitely stay here again when in the area.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi John T, Wow...THANK YOU! I take that is a huge compliment We really enjoy helping our guests feel welcome and comfortable. We appreciate your feedback and look forward to seeing you soon. Have a safe summer.

"Business Stay"

4
05/07/2016

I stay here frequently for work and I am always happy. It's close enough to the highway to make my travel in the morning easy while still being somewhat off the beaten path. The breakfast is my only complaint and I would describe it as so-so. I typically skip the hotel offerings and grab a sandwich from kwik trip. Overall it's reasonably priced with comfortable rooms. Great for a short stay.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings Patrick H, Thank you for your time in reviewing our hotel. We read each review and appreciate all comments. It is from our guests feedback that we can improve on the overall experiences. It also allows us to give kudos to the appropriate staff members. We are currently expanding our breakfast bar and offerings. We look forward to having you as our guest again and hopefully there will be no need for a Kwik Trip run. Thank you again for your time. Happy July Patrick!

"Nice place for a great price"

5
30/06/2016

We were in town for a sporting event and was happy we stayed here again. They moved us to a different room with more sleeping space when they were unable to get us a roll away. The breakfast was good and the staff kept everything stocked. With the hotel being full, we didn't have any issues with noise. Staff was very friendly and the kids had a great time in the pool.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi 709LindaH, We appreciate your review on our hotel. It is always fun to have groups stay with us here at the Best Western PLUS. Thank you for being such a great group! Please consider staying with us again when you are in the area. Happy Fourth of July!

"great overnight stop"

5
29/06/2016

Room was clean-no rubber tub mat however-nice amenities in bath and very quiet. Staff friendly and helpful which made for a comfortable stay. The Green Mill restaurant nearby is great. They do need to have the Best Western logo on the highway signs where it lists the lodging-would make it easier to find

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Wendy S, Thank you for your wonderful review. We appreciate your thoughts on the bath mat and we are looking into it. We do have a billboard on 1-94 and have been waiting for a spot on the highway signs as we know how important that is. I hope you have a fabulous Fourth of July and we look forward to seeing you again!

"USA trip home"

4
25/06/2016

Hotel was very friendly and inviting Staff was very hospitable Location was convenient to highway and local amenities We needed a pet friendly hotel and this was a good choice. The room location was very convenient to take our dog in and out without disturbing other guests

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Barnaak, Hope you had a safe and enjoyable rest of your journey. Thank you so kindly for reviewing our hotel, we appreciate all the thoughts and feedback our guests have. The feedback helps us become better and more efficient in all areas. We hope you will stay with us again when you are in the Eau Claire area. Enjoy your summer!

"Clean and Friendly "

5
24/06/2016

The staff went above and beyond to make you feel at home. All the rooms have new carpet and are being updated. Comfortable beds and decor is new. Pool, patio, and breakfast areas are nice. Recommend this place to stay and feel good about booking without seeing.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Matthew P, We appreciate your review on our hotel.Thank you for noticing the upgrades and new areas of our property. We have been undergoing improvements in all areas of the hotel. It means everything to us when our guests feel at home. We hope to see you again soon, Matthew! Have a safe and enjoyable summer.

"Clean & Comfortable"

5
20/06/2016

It was very clean and comfortable. The staff were friendly and helpful. We had a large group for a sporting tournament and they were accommodating for the group gatherings during our stay and afterwards allowing us to come back to use the lounge area in between games to eat lunch together.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Kari B, Thank you for your review on TripAdvisor. We value your thoughts and feedback. It was our pleasure to have such a great group stay with us. We look forward to seeing you again next year! Happy Summer!

"Nice place to stay"

4
17/06/2016

The room was comfortable and the staff were friendly. We were there for a baseball tournament and were only able to call a week ahead of time and they still accommodated us and gave us a block together. There was a big wedding going on then too and staff quickly staffed breakfast and were friendly and willing to help.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Rachel M, Thank you for staying with us. I am glad we were able to accommodate you and get you in with your block. We hope to see you again in the future. Have a wonderful summer. Best of luck with the games!

"Just an average hotel"

3
17/06/2016

The hotel is average and borders on outdated. The internet is unreliable if you can get it to work at all. Housekeeping is questionable. The staff is friendly and appear to care. Good breakfast options.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi P5345YFrocks, Thank you for your feedback on TripAdvisor. I apologize if you feel our hotel is in need of upgrades. We have been updating and remodeling our hotel for about a year now. Our Fitness and Pool area are completely renovated with all new furnishings as well as new furniture, artwork and carpeting throughout the entire hotel. Thank you for staying with us and if you would be so kind as to share some insight with me, I can be reached at 715-838-9989. We do want to keep our appearance fresh and new so any specific feedback would be greatly appreciated Happy Summer Solstice.

"Awesome!"

5
13/06/2016

This hotel was clean, friendly and great amenities! There was always someone available to help and answers our questions. I will definitely recommend this place to friends and family. My family will stay here again and again!

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Karrie J, It was great to have you stay here with us at the Best Western PLUS Eau Claire Conference Center. We appreciate your feedback on our hotel.We look forward to your next visit. Have a safe and happy summer, Karrie!

"Best Western - Eau Claire"

5
09/06/2016

Stayed one night for business. Good location. Great, friendly staff. The hotel was very clean. Everything was ran really smooth during my entire stay. I would stay there again for sure. Did not check out the bar, but it's cool option to have on site.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Dan C, Thank you for taking the time to review our hotel. We appreciate your business and look forward to seeing you again. Hopefully you will be able to stop in at our bar on your next visit. Have a great summer..stay cool!

"Absolutely PERFECT!"

5
30/05/2016

I stayed for a dog show and we were given little hand decorated treat bags upon check - in. It contained treats for our dogs and bags to clean up. Excellent and professional way to get peopl eto clean up after their pets.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Jennifer K, It was a pleasure to have your group stay with us. We love to hear how we are doing good and also things that need to be improved on. Thank you for taking the time to review us on TripAdvisor. We look forward to seeing you again next year! Have a wonderful summer.

"Needs serious improvement"

3
27/05/2016

First the good points: friendly front desk staff, clean lobby and food service area. Second the problem areas; while our room and bathroom were clean, the whirlpool bath had a ugly, dirty ring in it. There was a large black mess on the facet side that could simply be wiped off without any scrubbing. The internet system was free but not at all reliable. It would disconnect many times in 20 minutes. The sink plug handle fell apart with the first use. The bed pillows were extremely weary - long past replace stage. This hotel is undergoing some renovations so perhaps some of these issues will be corrected. In its current condition it is not up to Best Western standards.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear Karen M, I appreciate your feedback on TripAdvisor. Were you able to let the Front Desk staff know about your room? We would of been very happy to move you to another location as that is not the standard we have for our guests either. We try our absolute best to make sure everything is pristine for our guests and sometimes we fall short. I apologize that this happened to you and we are taking corrective actions. We take these issues very seriously and appreciate all the feedback our guests share with us, that is how we improve our hotel. Thank you for sharing your visit, I hope you will stay with us again if you are in the area. I can guarantee that this will be an isolated incident. Have a wonderful Memorial day Karen!

"Wonderful Staff"

5
26/05/2016

The best part of this hotel is the staff. They were very kind and very accommodating. The room was nice and clean. Hot breakfast and coffee. Indoor pool and fitness center were a good addition. Also pet friendly :) thank you!

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Kendra, It was a pleasure to have you stay with us. Thank you for your kind review. We appreciate you as our guest and look forward to seeing you soon! Have a wonderful Memorial Day!!!

"Convenient and friendly staff"

4
17/05/2016

Good size rooms. Friendly staff. Good breakfast selections, with fresh. Food and nice variety. Maid service needs much improvement as amenities were not replaced without asking for them. Staff knows area and can make some good recommendations. Good, convenient location.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi K B< Thank you for your review on TripAdvisor. We appreciate the kind words and the advise on the replenishing of the amenities in our guest rooms. We look forward to seeing you again when you are in the area. I hope you have a wonderful summer!

"Good size rooms"

3
14/05/2016

The view from the room was some sort of industrial construction storage site. Also, when we booked they never asked about room type preference (did not know there we different options) and my spouse and I were assigned a room with two full beds. Yet my brothers who booked a room a month after us were asked what type of room they wanted and got a one bedroom suite for the exact same cost. The pool and the breakfast were very nice though.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Jason H, Thank you for the review. I do apologize that your room type was not what you anticipated. I was able to find your reservation from August of 2015 and see that you were here with a wedding group. When we block groups, we try to offer a few different room types within the block. Therefore, there are a limited number of each room type available. They are offered on a first come, first serve basis. It is possible there was a cancellation and that is why your brother was given a different room or he made his reservation outside of the group block. We also try our best to accommodate our guests if they would like a different room type, however, during our high season, which is the summer, it is more difficult to change rooms as we are usually at full capacity. We do hope you will come and stay with us again, we appreciate your business.

"quietpls"

5
13/05/2016

This is now my Go To hotel when in the Eau Claire area. They offered me a to-go breakfast as I left before the official breakfast start time. The room had bottled water, ear plugs, cotton balls, q-Tips, and makeup remover wipes, along with the usual shampoo etc. I felt very safe here too!

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi 330elizabethal,, We appreciate your review on TripAdvisor. I am so glad to hear you enjoyed your stay with us! Have a wonderful summer and we hope to see you soon.

"Wonderful service, lovely rooms, and very clean"

5
11/05/2016

Helpful staff, clean, neat rooms, and plenty of space. Extremely comfortable. I had an issue with a dim light over the sink; front desk immediately switched me to another room, checked to make sure the lighting was sufficient, and thanked me for reporting the issue. Breakfast is a lovely continental breakfast with eggs and sausage, cereal, toast, bagels, etc. More than enough choices without going to a restaurant.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greeting cynthia126, Thank you for staying with us. We appreciate your feedback on our hotel. Our guests are our priority here at the Best Western PLUS Eau CLaire Conference Center. I hope you have a wonderful summer and we look forward to seeing you again. Best Western

"Roomy and peaceful"

4
11/05/2016

I stayed on the third room in a kings room. It was peaceful all night. The room was very clean. The Hotel itself looks a little out-dated, but not too bad. The wifi connection was decent even though I was told it would be very slow. The check-in process was quick and painless. Parking lot had plenty of room.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings Meng T, Thank you for the review. Although, we are not a brand new hotel, we have been renovating the hotel over the past year. We just finished replacing the carpet throughout the entire hotel as well as the artwork and some furnishings. The pool and fitness area have been completely redone, as well as many additional areas in the hotel. It is always something that we work on continually, so that we have a fresh clean look. We appreciate your business and hope to see you again.

"Good stay with good value"

4
06/05/2016

Very fine stay in moderately priced hotel. Easy parking. Breakfast more than adequate. Staff very friendly. Good location from the University. Spent one night at the local Holiday Inn. Over priced. No breakfast. Less good location. Coffee pot didn't work

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Richard G, Thank you for your review on our hotel. We appreciate our guests and their opinions. It is through reviews such as these that we know what our guests value in a hotel. Thank you for staying with us and i hope to see you again soon.

"Lovely Hotel"

5
01/05/2016

My family and I absolutely loved the hotel. It was quiet and had a wonderful pool. It was a very decent price with a king suite only $112 with our AAA discount. It was extremely clean and had lovely helpful staff. The first and third floors are pet friendly and the second floor is pet free incase you have pet allergies. We plan on staying again in our next trip to Eau Claire.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Anna P, Thank you for your kind review on our hotel. We appreciate your business. The pool area was remodeled recently and is very welcoming. I am glad your family was able to enjoy it. We look forward to seeing you again soon!

"Nice People"

5
27/04/2016

The young man who checked me in was very informative. After finding out i was a diamond level member he started telling me all about the promotion's going on and ones coming up. He really promoted the Best Western name; refreshing... The hotel is very clean; rooms are nice. The lounge is small but the bar tender is very nice; good place to relax. Breakfest was good. Price was fair.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Joel P, Yes, Coner is extremely informative and knowledgeable, he enjoys meeting our guests and loves to help in anyway, especially with our Best western promotions. Thank you for staying with us, it was our pleasure to have you as a guest. We look forward to seeing you again, Joel!

"great place to sleep!"

5
26/04/2016

Such a great best western! Julie behind the desk helped save some money. Nice pool, fitness center. free breakfast and coffee in the morning. Worth the money! Quiet and not a lot of people stayed on a Monday night.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear Candy S, THANK YOU!!! We appreciate being considered a great Best Western and Julie is very sweet and helpful. We appreciate you, so please come and see us again when you are in the area. Have a great weekend.

"Unexpected surprise"

4
25/04/2016

We arrived 20 minutes before check in time and the room we reserved was not ready so the staff put us in a king suite that had a sofa and computer desk which we loved. The staff was very helpful in giving us information to the Jazz Festival and even printed out the bands playing at the local venues. We will stay at this hotel again when we're in the area.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear DDWisconsin, Thank you for your kind review on TripAdvisor. We are honored to have you as our guests here at the Best Western Plus Eau Claire Conference Center and truly enjoy interacting with everyone. Excellent service is one of our priorities and we will always help guests with questions they have about our area. We know there are many hotel choices and we appreciate you choosing to stay with us. Hope to see you at the next music venue here in Eau Claire.

"Comfortable"

5
18/04/2016

This hotel was very comfortable for our leisure travel. Everything was great. The walls were a bit "thin", however. We were able to easily hear noises from surrounding rooms/hallways. Breakfast was good.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings Karla R, Thank you for staying with us here at the Best Western PLUS Eau Claire Conference Center. We appreciate your business and do hope you will stay with us again when you are in the area. Have a wonderful Spring!

"Great experience"

5
16/04/2016

I travel a lot for business, which means lots of hotel stays. I tend to prefer Best Westerns - and this location is one of the best. Absolutely terrific employees - every single person I had contact with was incredibly professional and helpful. Refreshing! Also, extra small touches in the room (earplugs, toiletry kit...even a silly touch like a rubber ducky on the tub) made the stay a smidge nicer. Clean and comfortable. Great choice for Eau Claire!

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Beth L, We appreciate your review on our hotel. We are always looking for the WOW effect with our guests because we want our guests to leave with a smile and a great nights sleep. Our staff enjoys their jobs and interacting with our guests is a wonderful part of it. We look forward to your next visit with us. Have a wonderful weekend Beth!

"Excellent problem resolution"

4
14/04/2016

I checked in at 9:30 pm and immediately noticed a strong, bad smell when I opened the door to the room - I thought from the sink area. Fortunately, I had a bedroom door. I was tired so I opened the window, closed the bedroom door and went to sleep. I reported the problem the next morning. The front desk person was polite and concerned and told me they would check into it. When I returned in the evening, I was recognized by the front desk lady. She told me the maintenance people had looked into the problem, and I was moved to a fantastic room right across the hall. A big upgrade at no additional cost to me!

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi 201wendyr, Thank you for the review on our hotel. I am so happy to hear that you were taken care of in a professional manner and you were happy with the results. We do care about our guests comfort and service is extremely important to us. I hope to see you again in the future at the Best Western PLUS Eau Claire Conference Center. Please enjoy the beautiful weather!

"excellent"

5
14/04/2016

Best Western Plus has excellent service, very comfortable bed, clean room and good breakfest. It was worth the money. Beautiful view outside the pool area. My husband and I will be using this hotel again.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi dillon5891, Hi there! Thank you so much for the stellar review. We really appreciate it! We do appreciate you staying with us and look forward to many more visits. Please stop by and introduce yourselves, I would love to meet you. Have a great Spring.

"easy peasy, clean & comfy"

4
13/04/2016

This place is easy to get to, easy to get in and out of, and has good breakfast and internet. The rooms are clean and comfortable. It's not fancy, but it's a good value. I usually go alone, and I don't want to spend too much money on my room for an entire week

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear Cyndi M, Lemon Squeezy... Thank you so much for your review. We value each of our guests and are glad you chose to stay with us. Please stay with us again on your next visit to Eau Claire, we look forward to seeing you!

"Price and location made this stay."

4
12/04/2016

We were in town for an event on campus and this hotel met our needs perfectly. We weren't at the hotel that much but were able to enjoy the pool and hot tub. Breakfast was a standard hotel option with a couple of hot items (sausage and eggs, along with a waffle maker). We didn't bring our dog but they said they were pet friendly, so we may consider for next time. All in all we would stay here again.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear Musictraveller, Thank you for staying with us here at the Best Western PLUS Eau Claire Conference Center. We look forward to seeing you and your dog on your next visit. Happy spring!

"A Cold Night in Eau Claire"

2
11/04/2016

When we arrived our room was about 50 degrees. They were booked, so no other rooms were available. The room never really warmed up, so it was a miserable night to sleep. Would recommend that you check the room before paying for it. The breakfast was nothing special, watery eggs and sausage. It was the typical fair.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear Guest, Again, I apologize that you had issues with the heating unit. It has been resolved and you have been refunded your nights stay. We really try and fix all issues in a timely manner and I am sorry that it happened to you on your stay. Thank you for your review and have a wonderful spring and summer.

"Comfortable stay"

4
09/04/2016

I like the location of this hotel for access to upper and lower UWEC campus and the rooms (some I like better than others). Good accommodations for the price. Full breakfast which always has a couple hot items and waffles and pancakes. The hot items are institutional but fine.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear Joann M, We appreciate your review on our hotel. We like to hear input from our guests when they are not completely satisfied with any aspect of their stay. I always love to hear suggestions for breakfast items that would make it a 5 star breakfast for our guests . We are continually upgrading our breakfast and that is all due to our guests suggestions. Thank you for staying with us and we look forward to seeing you again.

"Delightful Stay"

5
06/04/2016

Upon checking in, I had difficulty with my i pad and with the assistance of the check in clerk, was able to obtain services. Room was extremely comfortable and very clean. Have stayed here in the past and plan on staying here again in the future. Excellent representatives for the Best Western Hotel Brand.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Sidslade, THANK YOU! We are very honored that you felt our services were a great representation of our Best Western Brand. We do appreciate all the feedback that we get on sites such as this because it helps us ensure excellent service to our guests and lets us know of any issues that guests may have experienced. Thank you again for the compliments and we hope to see you again soon.

"Wonderful choice for family gathering"

5
06/04/2016

We reserved a block of rooms and a conference room for family and friends who were in town to attend a funeral. We were pleased with the friendly and professional manner in which the staff helped us to provide us with a private space to reconnect and to share memories on the night before the funeral.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear Charles C, I am so sorry to hear of your loss. I know that the staff really wanted to make sure that your time here at the hotel was memorable for your entire family. I am glad that it was a success and I do hope you were able to share many memories. We thank you for your kind review and wish you all the best!

"One night stay"

5
04/04/2016

Clean friendly service nice location to 94 plenty of restaurants around. Definitely will stay here again. Good continental breakfast. They have a nice indoor pool. The hot tub in the room was nice. All the amenities were provided for our stay.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Kari K, Thank you for your review on TripAdvisor, we really do like to offer our guests amenities that make them smile. It is very important to us that our guests feel at home here at the Best Western PLUS Eau Claire. I am glad to hear you enjoyed your stay with us and we look forward to seeing you again!

"They put the PLUS in our stay"

5
03/04/2016

I was pleasantly surprised with this hotel. Although I had read positive reviews prior to booking it exceeded my expectations! Very clean, quiet, and comfortable and a great value. We've paid much more for other hotels and didn't find the hotel as clean and comfortable. I would highly recommend this hotel!

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi yvonnesZ7297EQ, Thank you for the wonderful review, we appreciate you choosing us to stay with while in the Eau Claire area. We know there are many choices out there and TripAdvisor is an excellent tool to use in choosing your accommodations. We appreciate your business and look forward to seeing you again!

"Loved our stay!! Beautiful room at a reasonable price!"

5
31/03/2016

Loved this hotel. Upgraded to the suite and it was well worth it. The rooms were beautiful and comfortable. We enjoyed the pool and hot tub. Great place to stay with kids. Loved the little details like the ear plugs next to the bed and the rubber duckie by the bath tub. A nice breakfast was included with your stay, and the overall price was very reasonable. The staff was very friendly. We look forward to staying again!

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings, We are so glad you chose to stay with us at the Best Western PLUS Eau Claire Conference Center, we know you have many choices in accommodations and we are happy to have you as our guests. Thank you for reviewing our hotel on TripAdvisor, we appreciate all our guests feedback. We look forward to seeing you again soon!

"I ended up staying here unexpectedly during a Spring snow storm."

5
29/03/2016

I pulled in off the interstate during a snow storm when I just could risk traveling any further. The desk clerk was so friendly and helpful. I asked if they had a room and he said yes they did. I asked how much and he said our normal rate for the night is $94 but he could give it to me for $85. I would have been happy with the $94 price but was grateful for the $85 price as you might imagine. I was soooo grateful they weren't hiking up the price as they had travelers at their mercy. The room was clean and comfortable with 2 complimentary bottles of water. I went to the bar to eat, however they only serve pre-made pizza, it was tasty. Went very well with the beer I brought with the pizza up to my room to eat. There was construction that began at 7 am but they had provided ear plugs in the room. Was puzzled when I saw them on the night stand that evening but at 7 am appreciated them being there. The breakfast was adequate for a hot complimentary meal, like most hotels offer. Since I had to get stranded during my 8 hour drive, I was happy to have found a friendly and generous hotel.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Klebs, We are so glad you chose to stay with us here at the Best Western PLUS Eau Claire Conference Center. Driving was very treacherous on the roads that night. We always look for ways to help our guests and we would not take advantage of situations such as that. Thank you for noticing. We truly appreciate your business and we look forward to seeing you again.

"Very nice... "

5
28/03/2016

Very nice and clean room. We stayed in a king suite and were not disappointed. Just the 2 of us but extra space is always nice. This room had it. The bedroom is separated with a door so the earlier risers can move around without disturbing the late sleepers. Pool is nice. Breakfast is a plus. Great value and proximity to Stout. Will definitely be back.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Scott P, Thank you for reviewing our hotel on TripAdvisor. We like to hear when our guests have an enjoyable stay and love it when they say they will be back. We appreciate your staying with us while you were in Eau Claire. We look forward to seeing you again...Have a happy Spring!

"A cozy, relaxing stay"

4
28/03/2016

A very nice hotel. Clean rooms, comfortable beds, courteous staff, nice pool area. Breakfast was great - typical hotel food. Location was close to downtown area Oakwood Mall. Weather didn't cooperate for us to use the trail system but that was right in our backyard. Only complaint was that they were doing some construction and we were not notified of this when making reservations. No work was being done while we were there but some of the stairways were unfinished. There was also a second entrance, besides the main entryway, that we used, due to it being closer to our room. However this entrance was never locked. A real safety issue.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Katie M, We appreciate your review on our hotel and we truly appreciate your business. We are in the midst of carpet installation and you are absolutely right that the Front Desk should be more diligent about informing our guests when they make reservations during this time. Thank you for letting me know. Also, the doors should be locked and it was human error that evening. So, again my apologies. We do have cameras throughout the hotel for security as well. We are almost done with our carpet but have a few areas that still need the base put up and I apologize that you had to experience our hotel in this state. Next time you visit, we will a brand new look, from our logo to our guest rooms and Conference Center. It is very exciting! Thank you for staying with us and we look forward to seeing you again.

"Great Port in a Storm"

5
24/03/2016

On our way to Glacier National Park in Montana, we spent a night in Eau Claire, Wisconsin as a major winter storm hit (even though it is spring now). The man at the desk said they expected 6-12 inches. They had more than six, but probably less than 12. The staff was great, the room was great, the breakfast was great (and set out earlier than they had told us), and they even have "to go" breakfast bags made up at the counter in case you are in a hurry when you leave. We enjoyed everything about our stay and highly recommend it for anyone traveling in the Eau Claire areas!

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear Madison Preacher, THANK YOU for such a nice review! I love the title and very fitting...Montana is a beautiful place, I am sorry you got derailed by our spring snowstorm but happy you ended up here with us. We are glad you enjoyed your stay with us here at the Best Western PLUS Eau Claire Conference Center. We appreciate your business . We look forward to seeing you again soon!

"Back for annual visit"

5
24/03/2016

When we got there we realized that our reservation was for another time, but it was no problem to switch to the current time we were there. The kids enjoyed the pool and hot tub and we all enjoy the free breakfast buffet. A nice lobby to meet up with others in our group. We have made reservations to come back next year.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi JillinCambria, We are so pleased you stayed with us again for your annual visit at the Best Western Eau Claire Conference Center. We are glad you were able to enjoy our pool area. We have been remodeling and updating our hotel and this is one of the areas that has been redone. Thank you for the review. Please stay with us again when you are in the area, we look forward to it! Have a wonderful spring!

"Great experience and even better service"

5
21/03/2016

We opted to pay a little more to stay here instead of a cheaper hotel. They upgraded us to a suite no questions asked, the room was clean and in great shape, it was quiet, and they had a nice pool with a hot tub. The breakfast was good (they serve hot food) which saved us money. I cannot say enough about the friendly service and attention to detail. It was a very enjoyable stay.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear Andrew S, We are so thankful that you chose to be a guest here at the Best Western Plus Eau Claire. It was a pleasure to have you stay with us. Please think of us again on your next trip to Eau Claire, we would love to see you again. We appreciate your time in reviewing our hotel on TripAdvisor. Have a wonderful day!

"Very Nice Hotel"

5
21/03/2016

I would definitely recommend this hotel to anyone that wants a high quality hotel at a mid range price. The staff was very friendly and accommodating. The rooms are very nice and clean, a pleasure to stay at the Best Western Plus Eau Claire.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings Jeff L, Thank you for your wonderful review. We are thrilled that you chose to stay with us here at the Best Western PLUS Eau Cliare Conference Center. It is guests like you that make it all worthwhile! Thank you again Jeff and we look forward to your next visit.

"Recent stay in Eau Claire"

5
16/03/2016

I recently stayed at the Best Western when attending a conference in Eau Claire. The hotel is conviently located near several excellent restaurants (I especially recommend Bijou Bistro and Fuji Shushi) The staff at the hotel were more than welcoming and made sure everything was to my liking. I have stayed in this hotel in the past and plan on returning to stay again the next time I need a hotel in the area.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Mary K, Thank you for your review on our hotel. It is nice to hear that you have stayed with us in the past and plan to stay with us again. We appreciate you staying with us and look forward to your return. I hope you have a wonderful spring Mary!

"Top Notch Hotel"

5
11/03/2016

I stay at a LOT of hotels traveling three Midwestern states for my job. This Best Western ranks right up at the very top. A great experience from my initial phone call, right through check out. Incredibly professional, friendly staff. A fantastic, spotlessly CLEAN room with all the right little touches and additions, from great toiletries, ear plugs on the nightstand (wow) to WHAT? A rubber ducky on the bath mat? Plus a seriously comfy bed. Just a top notch experience at a great price. I am now a BIG fan of this place. This will be my home base when working in the area from now on.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Beth L, Yes! We are happy that you will be staying with us as your home base. We are always looking to induce the WOW effect with our guests and I am thrilled that was how you felt about your stay with us. I would love to meet you on your next visit. Have a great beginning to Spring!

"Vising patient at hospital. 3/8/16"

5
11/03/2016

Hotel is very clean. Has a hot & cold continental breakfast. Nice pool area and hot tub. Would recommend this best Western to anyone. Rooms are very nice. Small bar area for drinks only. Hotel does offer pizza but no restaurant. Make sure you bring your food or eat at many of the restaurants in the area. Some resturants deliver. Will stay again.. Mary o.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings Mary Lou O, Thank you for staying with us on your recent visit to Eau Claire. We hope all went well with your visit. We appreciate your review on TripAdvisor and hope you will stay with us again when you are in the area. Happy Spring!

"Excellent Stay"

5
10/03/2016

Business stay for one night. Excellent staff, clean hotel, and great breakfast. I have stayed at this hotel several times now and they never disappoint. Front desk staff have always been very helpful and friendly.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Nicole K, Thank you for reviewing our hotel on TripAdvisor. We are honored that you chose to stay with us when you are in Eau Claire on business. We look forward to seeing you again soon!

"Very nice place"

5
04/03/2016

I stayed there for our class reunion weekend, I live 35 miles away so I stayed there for 2 nights, first night at a golf course, second night was held right at the hotel. They had a great staff there, check in was fast and easy. The dinner we had there was excellent, drinks people enjoyed, great music. A very nice place to stay

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Shelley U, Thank you for your TripAdvisor review on our hotel. It was an honor to host your class reunion, we had as much fun as you did. I know you have many choices out there when choosing host venues and we appreciate that you chose us here at The Best Western PLUS Eau Claire Conference Center. Have a very Happy Spring Shelley!

"Great place to stay"

5
04/03/2016

Traveled from Florida out of all the hotels we stayed in this was one of the best. People at the front desk were helpful and friendly. Rooms were clean and very comfortable. We checked in and there was water in the room waiting for among other amenities. Breakfast was also great. They also gave out a grab and go bags with water,banana and a granola bar which was very handy ro take along for the trip home.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings tanna123, Thank you for the wonderful review, we appreciate you choosing us to stay with while driving back home to Florida. We know there are many choices out there. As a seasoned traveler we are honored you had a great stay. Our staff is very helpful in the fact that they enjoy interacting with the guests, making them feel welcome and providing great customer service. We look forward to seeing you again on another trip through the Eau Claire area.

"Decent Place to Stay"

4
25/02/2016

Nothing fancy about this hotel. Room was clean and the staff was friendly. Breakfast was very good in the morning and they have grab and go bags for people on the run. Dog friendly which was very nice. They only charge 20.00 for a pet fee. They return it to you when you leave. Will stay again if in the area.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear Tyson L, Thank you for the nice review. We appreciate your choosing us as your hotel while in Eau Claire. We Look forward to seeing you again!

"Great surprise"

5
25/02/2016

I have not considered a Best Western prior to the last couple of stays but I was pleasantly surprised at how far they have come in the value and service areas from my past opinion. The amenities offered are modern (wifi, hot breakfast, etc) were great and the staff at two different facilities were terrific and very friendly. They were good conversationalists and ready to do whatever you wanted or asked for and gave great information

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi 12527ARjohnb, Best Western has been redesigning it's brand and the results are very good. We have a new logo and hotel improvements that are sure to please our guests. I am glad that you decided to stay with us and see what we have to offer. We hope you will chose to stay with BW brands and we look forward to seeing you on your next visit to Eau CLaire. We have a new name as well, we are now the Best Western PLUS Eau Claire Conference Center, same great accommodations and service with new and improved hotel features. See you soon!

"Quiet and Clean"

5
23/02/2016

Very nice hotel if you're in Eau Claire. Clean, comfortable, and quiet. Near The Chippewa State Trail. Close to several restaurants, gas stations and grocery stores. Easy access to UW- Eau Claire, too.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Michael B, Happy Spring... We truly appreciate your 5 star review on our hotel. Our staff strives to offer our guests exceptional service, with comfortable and clean surroundings at The Best Western PLUS Eau Claire Conference Center. We are honored you chose to stay with us. We hope to see you again soon!

"Last Minute Stay"

5
22/02/2016

Was driving through and decided to stay the night in Eau Claire. Asked for availability at the front desk. The woman working the desk was very friendly and offered me a discount on a room as it was late and they had extra rooms available. The room was very clean and well-stocked. They even had 2 bottles of complimentary water in the room. I didn't eat the breakfast or use the pool but both looked good. I would definitely stay here again if we are in the area.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Dear HMTY, We are glad you decided to call us and even happier that you stayed with us. We are very convenient for travelers passing by on I-94. We hope you will consider staying with us again and hopefully you can utilize our new pool and fitness areas. We also are re-designing our breakfast offerings to add a bit more variety. Take care and we will see you again!

"A very nice hotel!"

5
19/02/2016

I am so glad that I called the hotel directly, to make my reservation. Connor was very helpful with my reservation, as well as info regarding the town and college. On arrival, I was lucky enough to have him check us in to the room, and make sure that the room was suitable for us and our handicapped dog. So thankful that Best Western accomidates these important family members! The room was very clean and comfortable. The lobby was very inviting, the pool and hot tub crystal clean and the perfect temperatures. The only improvements I would suggest are a definite upgrade to the bar/lounge area. I had an egg/cheese omelet thing for breakfast, and a cup of coffee. It was ok. I always wish for a much stronger brew than is usually served.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Greetings Susan Y, We are so pleased that you chose to be a guest here at the Best Western Plus Eau Claire. It was a pleasure to have you stay with us. . Please think of us again on your next trip to Eau Claire, we would love to see you again. We appreciate you reviewing our hotel on TripAdvisor. Have a wonderful Week!

"Very Impressive!"

5
16/02/2016

Booked a room last minute. Arrived, they gave us an unexpected upgrade to a suite. Very Nice! Young man at the front desk did his job very well, breakfast was one of the better continental breakfasts I've had at a hotel.

Sondra M, General Manager at BEST WESTERN PLUS Eau Claire Conference Center, responded to this review
Hi Martin S, We are so happy that you enjoyed your stay here with us. We value our guests and their opinions. Your opinions help make us a better and stronger hotel. Customer service and satisfaction are our number one priorities and we LOVE what we do, so that makes it even better when our guests are happy. Please stay with us again when you are in the area, we would love to see you again.

"Great Hotel!"

5
15/02/2016

We were kindly greeted when we walked in. Our room was neat and clean! It wasn't very busy so there was no one at the pool which was very nice. Staff was super friendly when we checked in and out. I would definitely recommend this hotel to anyone!

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Hi Crystal Y, Thank you for your review on TripAdvisor. We pride ourselves on offering a comfortable, clean environment with friendly staff. We are so glad you were able to utilize our renovated Pool & Fitness Center areas. We do appreciate you staying with us and hope you will consider staying with us again when in the Eau Claire area. Thinking Spring!!!

"Good value"

4
15/02/2016

I didn't program my GPS for this hotel, trusting that the hotel would be listed at the exit sign on I-94 along with all of the other hotels in the area. By the 4th Eau Claire exit I realized that this wasn't going to be the case so I had to exit and stop to look up the address. The check-in clerk was very friendly and efficient. I was assigned a room on the main floor. Had I been aware that main floor rooms are assigned to pet owners I would have requested another floor. Our room was clean and comfortable. There was a sports team staying at the hotel and they were gathered in the breakfast area. The noise didn't carry into our room but the clerk was apologetic regardless. Breakfast was plentiful and very good with the usual offerings. Overall we were very satisfied with our one night stay and would recommend this BW to other road travellers as there are very few acceptable hotels in the Eau Claire area.

"Wonderful Stay"

5
15/02/2016

We will definitely stay at this wonderful hotel again! The staff was efficient and thoughtful and the room was very comfortable. The room had some fun things in it like the rubber ducky in the bathroom on the side of the tub and the bottles of water for our convenience.

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Dear Mary K, We appreciate your wonderful review on our property. We like to add little extras to our rooms that make our guests smile.I am sharing your kind comments with the staff, they take pride in our hotel and like to see our guests leave here with a great experience. Thank you for staying with us, We look forward to seeing you again soon, Mary. Have a wonderful weekend!

"Hard Pillows but otherwise a Nice Hotel"

4
15/02/2016

This is a nice hotel, it clean and well appointed. We stayed here on our way to Ashland, WI. The bathroom was well done and clean. They even had a little rubber ducky on the edge of the tub. The only issue with the bathroom was some rust on the door jam, but I'll give them a pass on this as it wasn't that noticeable and they had a sign out saying they were renovating. The bed was comfortable, but if you moved the whole bed moved with you. The biggest issue I have is with the pillows. I think they were 5 pillows on the bed and all of them were overstuffed and firm. We did are best with the pillows given, if I would have know how much it would have affected our sleep I would have call down for different pillows. Overall in our experience this is an issue with Best Westerns in general. I guess I don't understand why, if you are putting 5 pillows on the bed, can't there be some variation on the pillows... Oh well it wasn't the end of the world. Just putting my two cents in :) The included breakfast was good with several options. The scrabbled eggs were good and they had a microwave to heat up pastries which was nice. The hotel is just off the interstate and not really within Walking distance of restaurants or shopping. But if you are looking for a well rounded hotel to spend the night in, this should fit the bill.

"Good Service"

5
01/02/2016

We brought our pet and were told we would have to have a first floor room. When we got there to check in & advised the clerk that we had our dog, & it was left in the comments on our reservation as well. The clerk asked if we would like a 1st floor room since we had the dog (I thought it was the only option), but we definitely preferred the 1st floor. She upgraded us to a different room type to accommodate us. We really appreciated the 1st floor room so we didn't have as far to go to let our dog outside. The room was very clean and everything was in working order. Check In/Out was quick and painless. Breakfast was great.

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Greetings HEATHER W, Thank you for staying with us and for the kind review on TrpAdvisor. We do accommodate pets here at the Best Western PLUS,, we have certain floors that we reserve for our guests with pets and floors to accommodate our allergy free guests. We take service seriously at our property and I am glad to hear we did not disappoint. Please consider staying with us again the next time you are in the area. Have a great week Heather.

"Comfortable"

4
29/01/2016

This hotel is in the process of updating. The pool looks nice, but I have not used it. The staff is always helpful and accommodating. Breakfast is typical. The king suites are nice because there is a door to the bedroom which really helps with any hall noise. I did not like the suite with a whirlpool.

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Dear Joann M, We appreciate your review on TripAdvisor. We are in the process of updating our hotel, You may have heard that Best Western has a NEW LOOK. We are in the process of changing our logo and many areas in our hotel to offer our guests the best when it comes to their accommodations. Our staff also has a great service outlook and we appreciate each and every guest who stays with us. We look forward to seeing you again when you are in the Eau Claire area and you can see first hand our NEW LOOK> Stay safe in the storm this week.

"StaffTreat You Like Family"

5
21/01/2016

ALL of the staff were exceptional in their professionalism and personal care they showed to us as guests. I have never had such a high level of service at any other hotel. . . this was our best hotel experience.

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Hi Frank H, Thank you for your review on TripAdvisor, we really do like to interact with our guests and find out more about them. It is very important to us that our guests feel at home here at the Best Western PLUS Eau Claire. I am glad to hear you felt comfortable and relaxed during your stay with us. We hope to see you again soon. Think Spring!

"Super Awesome Service!"

5
19/01/2016

After flying into MSP on a red-eye to attend a funeral, we arrived at this hotel in Eau Claire at 7 am with plans to spend one night. They were so very accommodating by allowing us to check in that early in the morning so we could rest a bit and clean up before heading out for services at 9 am. This gesture made a difficult time so much easier! Even though we checked in a number of hours prior to a normal check-in time, we were still offered their bereavement rate. In addition, the hotel is very well kept. Our third floor room was spacious and up to date and included microwave/fridge/coffee maker. Though other commenters reference not being able to eat in the lobby/breakfast area, our family gathered there in the evening for pizza and we were never discouraged from doing this. This will definitely be our #1 choice the next time we're in Eau Claire. I'm so grateful to the hospitality of the staff there and will never forget the kindness shown during our 24+ hour stay!!

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Dear Pam A, My sympathies to you and your family, this is never an easy time. I am glad you decided to stay with us and that we were able to help during this difficult time. Thank you for your wonderful review , we like to hear when we have made an impact with our guests. We strive to provide the absolute best in service. We hope to see you again under less stressful circumstances. Kind thoughts to you and your family.

"Third floor is the best floor in town."

5
18/01/2016

It is always a pleasure to stay at this hotel. On my many extended roadtrips through Wisconsin and into North Central Minnesota for business and pleasure, I often figure this would be the place I should expect to be getting tired and in need of some total relaxation and a good sleep, so I make reservations accordingly. All who work here are as friendly and professional as can be, and from how things are running around the hotel, they must be associated with some awesome management.

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Hi TravelerJohn001, We appreciate the grand review. We here at the Best Western PLUS enjoy meeting and interacting with each guest that stays with us, it is fun to meet so many wonderful people. Thank you for letting us get to know you, we appreciate it. We also look forward to your next visit with us. Happy Monday!

"Dont take kids"

2
16/01/2016

This hotel is perfect for a business traveler who wants to stay in their room and not use the amenities of the hotel. We stayed for two nights with family and friends, we wanted to eat pizza together in the lobby/ breakfast area which has windows looking into the pool area, we thought this would be perfect, the kids could play while the parents could still observe the kids playing. The hotel staff told us we could not eat there and we needed to move to our rooms. The next day this kids were playing in the pool area with a football, to which someone (I believe he worked for the hotel but had no identification) told us they could not play with a football in the pool area because other customers wanted to use the pool. I warn families (with children over 5), sports teams, and anyone wanting to talk to stay away from this hotel.

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Dear Valerie B, I apologize that your stay with us was disappointing. I am looking into the situation that caused the inconvenience in the breakfast/common area. I know we do not allow coolers and crock pots in that area or drinks and food in the pool area. We also watch closely for things that may cause harm to others, a flying football is indeed something that could cause harm to someone else. The security and comfort of our guests is very important to us and something I am sure you will understand. Again, my apologies to you and your group. If I can be of further assistance, do not hesitate to contact me.

"Outstanding"

5
14/01/2016

I recommend this hotel more than any other in Wisconsin. It truly was one of the nicest, and cleanest hotels we have stayed in. At check-in the staff was prompt, courteous, and helpful. Our room was spotlessly clean and welcoming. Breakfast area was clean and well tended to in the morning. Husband enjoyed the waffles, and I appreciated the options of having a carb free breakfast.

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Greetings Kris M, Thank you so very much for the stellar review. I hope your husband got to try our NEW pancake waffles, they are delicious. We are so glad you stayed with us here at the Best Western PLUS Eau Claire. We appreciate you! We look forward to seeing you again.

"A great place to stay!!!"

5
06/01/2016

This hotel is a gem in Eau Claire, WI. A friendly staff, great breakfast and bar. Close to UWEC and business section of town. Recreation is all around with easy access to bike trail and walking paths that span the whole city. Comfortable beds and pillows. Well appointed suite that allows for private and entertaining areas. Got to love watching TV while sitting on a couch and free internet!

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Dear 805johnstons, THANK YOU for such a nice review! We are definitely located in a great spot for all types of activities to participate in here in Eau Claire. I am so glad you enjoyed your stay with us here at the Best Western PLUS Hotel & Conference Center. . Next time you visit, we will a brand new look, from our logo to our guest rooms and Conference Center. It is very exciting! We look forward to seeing you again soon! Happy New Year.

"Truely the best possible experience - best value ever in a hotel"

5
27/12/2015

From start to finish this hotel could not have been better. The breakfast is over the top! The employees told me that a new manager took over about a year ago and made a lot of changes. They are very proud of the job they do and rightly so! Everyone was so helpful and accomodating. There are so many little extras that make you fee welcome - too many to mention and I would not want to spoil the surprise of discovering them for yourself. I will not stay anywhere else in Eau Claire - ever! Incredible value for a reasonable price.

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Dear Debbie S, THANK YOU for noticing our many changes here at the Best Western Plus in Eau Claire. We have many surprises in store for 2016, including a logo change.and a new look. We truly love interacting with our guests and it does make a world of difference in our customer service approach. Please stop by and introduce yourself the next time you stay with us. I would love to meet you. Happy Mew Year Debbie!

"A Great Inn after a long day on the road"

4
21/12/2015

We were well received on arrival and upgraded to a suite. No objection to having a dog. The suite was very spacious and very comfortable. Getting out with dog was very easy and didn't require going through the lobby. We enjoyed a drink delivered from the bar in our room with food we had brought along from lunch. Breakfast came with the room and included egg and sausage patties as well as breads, juices and coffee.

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Dear Ian T, Thank you for staying with us, we appreciate your business. As a Pet friendly hotel we like to meet all the family members and I hope the front desk offered your furry family member a treat that we have special for them at the desk. We would love to see you again when you are in the Eau Claire area. Seasons greetings!

"Great overnight stay!"

5
21/12/2015

Went home to visit family for the holidays. Was upgraded to a king suite due to Best Western Reward status. This allowed grandkids to come and visit us for a few hours but provided a quiet place to stay rather than intruding on family. Bed was extremely comfortable, soft enough for me, firm enough for my husband. Great breakfast, nice pool facilities, although they may want to look into installing a drain or a mat or another type of flooring in the restroom off the pool area. Very treacherous when wet!

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Hi Julie H, Our BW Rewards program is awesome. Thank you for your review on our hotel. I am so glad you had the opportunity to spend time with your grand kids here at the hotel and to use the pool area. We just finished remodeling that area. We also appreciate your suggestion for our pool bathroom. We will look into this immediately. Happy Holidays to you and your entire family. See you again soon.

"Clean and Comfy"

5
18/12/2015

Very nice Hotel for our Group. Rooms are clean and comfortable. Nice Breakfast with all the amenities of a Hotel Restraunt and Bar and the kids loved the pool. Tucked away from the Busy mall area, but only a minute by car to it. Nice Hotel.

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Hi Wayne D, Thank you for staying with us here at the BW PLUS Hotel & Conference Center. We truly appreciate our guests and love to here when they had a fabulous stay with us. I want to wish you a very Happy Holiday season. Please stay with us again when you are in the area. Kind Regards

"Comfortable place to stop"

4
03/12/2015

After a long day driving in the rain, the hotel was a good place to stop and relax. The price was good, the atmosphere relaxing and the staff attentive and helpful. We enjoyed the comfortable room and the chance to relax with TV and in room whirlpool. It was a nice place to stop after a long day on the road

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Hi RaceBug, Thank you for taking the time to complete a survey on TripAdvisor. We value our guests opinions and appreciate all feedback. We hope you will consider staying with us again if you pass through the area. I hope the rest of your trip was sunny and warm. Happy Holidays to you and your family.

"Excellent"

5
22/11/2015

Stayed here on our way through from Pennsylvania to North Dakota for the holiday. It was excellent, we have 3 fussy teen girls and a dog, and the suite was perfect. The girls stayed in the living room with a pull out bed and cot, and we had our own private bedroom. It was cozy, clean, and an excellent value!

Sondra M, Front Office Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Hi ShellieKZC, Thank you for your kind review on TripAdvisor. Please stay with us again on your return trip. We would be happy to see you. Wishing you a very happy holiday with your family!

"Affordable but you get what you pay for"

2
18/11/2015

I stayed here for one night as a seminar I was attending was located right at this hotel. It is an older Best Western that is in need of some upgrades. The rooms are dark and tired looking. The toilet had weird red "marks on it. There was some plastic water bottle covers laying on the floor when I arrived (makes me wonder if the room was actually cleaned before it was rented to me). The wall above the bed has some "holes" in it. The floors have some weird "soft spots" particularly in the 2nd floor hallway. The front desk was very friendly. It is an okay place to stay for a night, but beyond that - I would pass....

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Hi Just Skippy, Thank you for your review on TripAdvisor. We pride ourselves on offering a comfortable, clean environment with friendly staff. I apologize that you had a few issues on your stay with us. You may have noticed we are doing exactly what you suggested, we are in the process of remodeling. We have new carpet, new artwork, new furniture and a new look that will be completed by spring of next year. We do appreciate you staying with us and hope you will consider it again when in the Eau Claire area. Happy Holidays!

"Nice Hotel!"

5
11/11/2015

We stayed at the hotel with a wedding group. The staff was friendly. Our room was clean and roomy. We swam in the pool and it was great! I was very impressed with this hotel! Very nice and clean! I would stay there again if I needed a hotel in that area. Well worth it!

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Hi Allyson W, I hope you had a great time at the wedding. We are pleased you chose to stay with us here at the Best Western Eau Claire. Thank you kindly for the review on our property.It means a lot to us that you enjoyed your stay. We look forward to seeing you again when you are in the area. Happy Holidays, Allyson!!

"The best Best Western we have encountered."

5
08/11/2015

Loved this Best Western Plus in Eau Claire, Wisconsin. The staff is very pleasant, efficient, informative. The free breakfast buffet was very nice and had all we wanted. The room was super clean, even the sheets smelled clean. The bathroom was very clean, had quality and Matching shampoo, conditioner, lotion etc. The temperature control worked! TV station selections were great. There was a coffee maker, microwave, frig and free water in the room. Loved it! Would definitely recommend to anyone in the area.

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Hi Richard A, We are so happy that you think we are one of the BEST BW,s you have stayed at. We value our guests and their opinions. Your opinions help make us a better and stronger hotel. Customer service and satisfaction are our number one priorities and we LOVE what we do, so that makes it even better when our guests are happy. Please stay with us again when you are in the area, we would love to see you again. Happy Holidays from all of us here at the BW PLUS Eau Claire!.

"Great stay"

5
02/11/2015

Great hotel with Great staff clean rooms and comfortable beds. Breakfast was good and fresh with plenty to eat. Good location to many restaurants and things to do in the areas. Plan to stay again in the future

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Hi Christopher, Thank you for your wonderful review.Thank you for taking the time to introduce yourself the other day. It was so nice to meet you. We appreciate your staying with us and look forward to your next visit. Have a great Holiday Season!!

"Eau Claire Best Western"

5
31/10/2015

Third floor is the best. Excellent staff and rooms. Location close to campus and many restaurants. Near interstate 94. Third floor is the best. Excellent staff and rooms. Location close to campus and many restaurants.

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Dear John P, Thank you! Thank you for your wonderful review. We appreciate each and every guest here at the Best Western PLUS Eau Claire. We hope you enjoy your upcoming holiday season. Please consider staying with us again when you are in the area. Thank you for staying with us, we appreciate your business.

"Excellent Experience"

5
23/10/2015

We were looking for a nice hotel to spend the weekend with my daughter at college. The hotel was very clean, the pool and hot tub were perfect for us, and the continental breakfast was fabulous! Great hotel for the price.

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Hi Shelly j, We are thrilled to hear your enjoyed your stay with us here at the Best Western Plus Eau Claire.. We have been doing a lot of remodeling this year and the pool and spa had just been refinished. We are glad you were able to enjoy them. Please come back and see us again, we look forward to it!

"Parents' weekend stay"

4
20/10/2015

We were very happy with this hotel choice. It is very close to the UWEC campus. The rooms were clean and the staff attentive. The breakfast was warm and more than enough. We enjoyed the space of the suite. We would choose this hotel again.

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Hi Lori T, I hope you had an awesome visit for parent's weekend. Thank you so much for staying with us. We appreciate your business and we are honored that you will stay with us again. That means a lot to us. We look forward to your return!

"Meets expectations for this type of hotel"

4
19/10/2015

Rented a suite for the weekend. The suite has has plenty of room for a family of 4. The beds were comfortable but it was a little noisy when the heater fans are running and there was some traffic noise from the road alongside the hotel. The hotel recently upgraded the pool area and is working on other areas of the hotel. I thought the breakfast was better than most comparable hotels but the area is small and the tables fill up fast. If I stay in Eau Claire again I would stay at this hotel.

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Dear BridleCreek MN, We are so pleased you stayed with us here at the Best Western PLUS Eau Claire. We are constantly looking for ways to improve our amenities and services. Sorry the Heater was a bit noisy. They are just being turned back on after months of non use. It is great to hear when we are providing services the guests enjoy and living up to our high standards for customer service. Thank you for the review. Please stay with us again when you are in the area, we look forward to it!

"Good Value"

5
15/10/2015

Friendly personnel and fantastic accommodations, Twin queens with plenty of room, well decorated and very clean. Highly recommend this location and Hotel. Easily located from Interetate and close to great restaurants which were highly recommended by staff.

Sondra M, Front Office Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Hi SidSlade, Thank you for staying with us and your wonderful review. We appreciate our guests and want them to relax and enjoy their time here. Please consider staying with us again if you are in the Eau Claire area. Have an awesome Fall! The weather is so beautiful.

"Great Place"

5
15/10/2015

I stay over 100 nights a year in hotels and have been doing so for over 20 years. What makes a great place is hospitality and cleanliness. This place has both. Is it a brand new hotel ( no it's not) but it's what I would call a friendly place who's staff does everything to make your stay comfortable. I would recommend this place to anyone. P.S. The Rubber Ducky in the bathroom still has me smiling!

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Greetings Karl J, Thank you for the wonderful review, we appreciate you choosing us to stay with while in the Eau Claire area. We know there are many choices out there. As a seasoned traveler we are honored you had a great stay. Our staff is very helpful as they enjoy interacting with the guests, making them feel welcome and providing great customer service. We look forward to seeing you again when in the Eau Claire area. Happy Fall/Winter!

"Recent return to favorite place to stay in Eau Claire"

5
14/10/2015

Prior to my retirement, I stayed at this location when working in the Eau Claire area. This trip was personal and we elected to try it again after a period of several years. It was great to see they have maintained the high level of service and attention to detail as we witnessed in the past. The desk personnel was very friendly and the facility was very clean and comfortable. The breakfast offerings were kept warm or chilled as required and an attendant was present to see supplies were replenished when needed. They were doing some routine touch-ups to the pool area and the facade of the building which didn't distract from our experience at all. It was a pleasure staying with them again and would highly recommend. Thank you for another pleasant stay!

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Dear ROBERT K, We are so pleased you stayed with us again here at the Best Western Trail Lodge. It is great to hear when we are providing services the guests enjoy and living up to our high standards for customer service. Thank you for the review. Please stay with us again when you are in the area, we look forward to it! Happy October!

"Another Great Best Western!"

5
13/10/2015

Great hotel. Quiet and clean. Breakfast was excellent. Stopped in Aug. on our way east and again in Sept. on our way back from the east coast only for the night. Check in was easy and quick. The room was very comfortable. We did not take advantage of the pool or gym as we were extremely tired from our 10 hr. Drive. But they both looked great. There is a great family restaurant near the Hotel called "Randy's" great family restaurant. Highly recommend this hotel.

"Nice rooms, nice staff, but one big disappointment"

4
13/10/2015

We rode a couple hundred miles on motorcycles the day we stayed here and it wasn't very warm out. The 2 couples on the trip had reserved jacuzzi rooms to warm up in and the other guys with us were really looking forward to the hot tub. When we got there the pool and hot tub area were closed for reno. All they had to offer us was that they had arranged to use another pool at another hotel, but didn't offer a shuttle to it or anything. I felt like that info should have been disclosed to us when they knew it was going to be that way. I felt bad because I was the one of the group that picked the room. Everything else was fine..beds were good, rooms were spacious, and the staff was polite and friendly,

"Great place to stay!"

5
10/10/2015

We came here because they were pet friendly. Out dog was very happy. This hotel is very clean, modern, and the beds were very comfortable. We got a suite, so there was plenty of room. Also, we loved the shower! Conveniently located. I'm sure we will be be back when we return to the area.

"A great stay while in Eau Claire"

5
10/10/2015

I stayed at this property for two nights while in the area on business and I was blown away with how great it was. The room had been renovated and it was very well decorated. I look for two things when I stay in a hotel...a comfortable bed and a great shower. This property didn't disappoint. The hotel also offers breakfast, but I didn't get the chance to try it.

"Badly needs remodeling"

3
05/10/2015

The staff was friendly, and the room was clean. However, the carpet was loose and needed replacing. The bathroom tub needs updating, as the caulking was turning brown. The breakfast offered fruit and healthy alternatives, and I really appreciated this. The bed was very uncomfortable, and needs replacing. I was hard and bouncy.

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Dear catherineM582, Thank you for your review. We are currently remodeling our hotel, from the pool to the carpet. You may have noticed it on your visit. We appreciate your staying with us and hope you enjoyed your visit to Eau Claire. Have a great fall!

"Nice, Clean, quiet"

4
29/09/2015

Yes, there is construction going on, but I did not experience it to be distracting or loud. The lobby and rooms are nicely decorated. The night I stayed, there were a bunch of families in the lobby, but once I was in my room, it was very quiet and relaxing.

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Greetings GS2764, Thank you for your kind review! We are so thankful to have had you as a guest at our hotel and we hope you will stay with us again when you are in the Eau Claire area. Our construction is just our way of having a fresh look and will be complete by the beginning of 2016. Thank you again GS2764, we look forward to your next visit.

"Under Construction"

3
28/09/2015

Lots of construction noise right outside our window early in the morning; We should have gotten a discount for being right next to that. Bar area was very small and the hotel does not have a restaurant.

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Good Morning Cella913, I sincerely apologize for the noise during our construction. We are currently making improvements to our property and the workers are instructed to not begin "early". If you could contact me directly, I would love to discuss this further. We appreciate our guests and want them to enjoy their stay with us. I hope you will consider staying with us again with our NEW look.

"Hotel Comfy"

5
19/09/2015

Great location with very comfortable, accommodating rooms. Close to lots of things to see, restaurants within walking distance and things to do. Friendly staff at check in as well as suggestions of local fare. We'll definitely add this to our 'go back to' list.

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Greetings Don G, AWESOME...thank you for this wonderful review! We appreciate our guests and we are glad it is showing. We are honored that you are adding us to your go back to list. We look forward to seeing you again Don!

"I love this hotel. "

5
19/09/2015

I've stayed here twice, and both time were great. The people who work here are so nice. Both times we've had a whirlpool room, and love it. We bring the bikes, and this hotel is in a perfect location for a bike trip, whether you want to ride for a long distance, or just bum around town. One direction takes you to the Chippewa State Trail. The other direction takes you downtown Eau Claire. The downtown trails are really nice. There are some stay along the river and there are multiple bridges that go back and forth across the river.

Sondra M, General Manager at BEST WESTERN PLUS Trail Lodge Hotel & Suites, responded to this review
Hi CherylIP3, Hope this finds you well. We appreciate your review on TripAdvisor and are so glad you enjoyed your stay with us. Yes having your bikes is a plus because there are plenty of trails and scenic areas. Thank you Cheryl and we hope you will consider staying with us again!