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Best Western Plus Dunfermline Crossford Keavil House Hotel

Crossford, Dunfermline, KY12 8NN Grande Bretagne
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Teléfono : +44 1383 736258
4.5 / 5
1587 Avis Tripadvisor
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Los puntos fuertes del hotel

Servizi dell'hotel

Sauna
Servicio de habitaciones
Restaurante in situ o en las inmediaciones
Lavandería
Piscina cubierta
Servicio de guardería
Wifi gratis
Estacionamiento gratuito
Gimnasio
Recepción 24/7
Equipamiento Buisness Plus

Servizi in camera

Secador de pelo
Plancha y tabla de planchar
Máquina de café

Le attività

Piscina cubierta
Jacuzzi
Peluquería o salón de belleza
Puntos fuertes

Servizi dell'hotel

Sauna
Servicio de habitaciones
Restaurante in situ o en las inmediaciones
Lavandería
Piscina cubierta
Servicio de guardería
Wifi gratis
Estacionamiento gratuito
Gimnasio
Recepción 24/7
Equipamiento Buisness Plus

Servizi in camera

Secador de pelo
Plancha y tabla de planchar
Máquina de café

Le attività

Piscina cubierta
Jacuzzi
Peluquería o salón de belleza

Descripción

El Best Western Plus Dunfermline Crossford Keavil House Hotel le permitirá disfrutar de una magnífica escapada a poca distancia de Edimburgo. Situado en la pintoresca localidad de Crossford, este hotel y balneario de estilo rural se asienta en un apacible entorno a 3 kilómetros de Dunfermline (lugar de sepultura de Robert the Bruce, Rey de los Escoceses). En las inmediaciones podrá encontrar asimismo varias playas, el circuito de Knockhill, Deep Sea World y varias pintorescas rutas para practicar senderismo o para pasear en bicicleta. No obstante, si lo que busca es diversión en la ciudad, estará situado a solamente 10 minutos de la red de autopistas y a media hora de Edimburgo. Durante su estancia en la ciudad de Edimburgo, también podrá visitar los Jardines Botánicos Reales, National Gallery escocesa, Arthurs Seat o algunas de las espléndidas tiendas en Princes Street.Este hotel Best Western Plus de Dunfermline cuenta con los últimos adelantos en entretenimiento para mayor comodidad de los huéspedes. Aquí encontrará un gimnasio, una piscina de 15 metros, sauna, baño turco, bañera de hidromasaje con Jacuzzi®, cama solar y cabina de bronceado para que pueda disfrutar de una gran variedad de actividades para un merecido descanso. Nuestro hotel le ofrece, igualmente, una gran variedad de tratamientos de balneario y de belleza si es que desea cuidarse al máximo durante su estancia.En el Best Western Plus Dunfermline Crossford Keavil House Hotel estamos orgullosos de ofrecer el servicio más eficiente, la mejor atención al cliente, las más completas instalaciones y las más exquisitas especialidades gastronómicas que se pueden encontrar en un hotel Best Western Plus para que pueda disfrutar de los mayores niveles de estilo ycomodidad durante su estancia.

Activités

Opiniones de los usuarios

4.5
Basado en la opinión de 1587 huéspedes
Excelente
915
Muy bueno
417
Normal
149
Malo
64
Pésimo
42
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Calidad/precio
"Food a massive dissapointment"
Donda1964, 09 Novembre 2024

Hotel was nice with large comfortable room. The food was a big dissapoinment and when we pointed this out to the waiter, their response was "yeah we've been getting mixed reviews about the food" no apology or offer to chose something else from the menu or offer of a refund. A birthday night celebration was ruined by the poor quality of food served to us and for a 4 star hotel this is not acceptable.

"Dated but great hotel, lovely spa facilities, awful food."
RBrowny, 04 Novembre 2024

Hotel facilities were fantastic, really enjoyed the spa facilities and the cost of the hotel, especially for a spa. The rooms, although dated were clean, and had no complaints. Obviously with a slightly dated hotel you can hear a lot more noise through the corridor which was a bit of a shame. Although not related to the actual stay, the restaurant food was up there with some of the worst food I've had. A 4 star hotel should not be serving fish and chips with french fries, with absolutely no flavour. We also ordered the Katsu burger and the Katsu sauce was more like a water - truly awful.

"1* meal in a 4* hotel"
simon j, 24 Octobre 2024

The hotel and service were excellent but dinner on the first night was a complete disappointment. The batter on the fish and chips was a very pale colour, the Thai green curry didn't resemble the dish and the pastry on the steak pie was an empty bubble. The fourth meal was acceptable. My husband left the table and told the duty manager that the meals we had were substandard. The manager said he'd contact the general manager and get back to him. I sent an email to the hotel stating the same. I have not had a reply. Best Western sent a survey which I completed. Nobody has contacted us. Needless to say we hired a taxi to go to a restaurant on the second night.

"Dated room but still had a lovely time"
Journey111smc, 17 Octobre 2024

Had a two night stay with my son,we had a really nice time away ,really enjoyed the pool ,bed was comfortable the only thing that lets the hotel down is the very tired room,the room was very dated and needs a refurb ,windows old and full of condensation carpet coming away at the door,bathroom is old and needs upgrading. The showers in the changing room at the pool area needs a refurb too. We still had a really nice time away spending some quality time together,had a good nights sleep in the comfortable bed,we would come again, hopefully some room refurbishment is being done as the hotel is nice and in a nice location.

"Happy staff make happy customers"
Paul C, 23 Septembre 2024

The difference between good and great are the staff who made the whole experience very enjoyable… They were all excellent, cheery and looked as if they were enjoying their work … a well situated nice hotel with a boost of personality applied by its fantastic staff..

"Really disappointed, disgusting dirty"
Louise B, 31 Août 2024

The receptionist upon arrival made us feel very unwelcome and an inconvenience. The decor is dated, which is something that can be tolerated, but not when it is filthy . Our room was absolutely filthy, general thick dust on the doors and skirting boards and bathroom fan. The curtains and nets were all stained and yellow. There were splashes of dirt all over the wall. The bathroom tiles were dirty and cracked. The bathroom mat was covered in mould and the previous occupants rubbish was left on the floor next to the bin.

"Overall experience at BW Keavil House at Dunfermline."
Odyssey688023, 24 Août 2024

Very good overall. Spa facilities mostly all available (no sauna). Room was spot on. Breakfast was disappointing. Cold plates is not a good start and having to wait for buffet service is not on either. Tea/coffee/milk brought to the table but you had to go look for sugar and so it goes on. Simple things in themselves but annoying when all you want to do is sit down and eat breakfast.

"Disappointing"
NorthStar00671354623, 23 Août 2024

Bedroom: large room, large comfortable bed. Bathroom: the first thing that struck me was the awful smell from the dirty shower curtain!! The shower was over the bath with NO grab rails to aid elderly/disabled guests. Dining: No tablecloths on the sticky, scratched tables. Crockery and cutlery not very clean. Young serving staff were all excellent, friendly and attentive. Plenty of choice for breakfast, acceptable evening meal.

"Our stay in Edinburgh, Scotland"
Cheristiawan H, 15 Août 2024

The hotel has very nice surroundings and the location is just 35 minutes out of Edinburgh, Scotland. The room is just a standard room type but the hotel has a very good sport facilities. The restaurant is also very good and the taste is great..We had the soup and fish and chips, the taste is very good...Lucy, the waitress in the restaurant is very friendly and smiles a lot serving the guests. Will come back there when visiting Edinburgh, Scotland

"A little gem of a find"
smokiecheshire, 07 Août 2024

Little Gem in quiet location We stayed for 3 nights and were a bit unsure after reading mixed reviews Well!! No need to have worried Lovely big clean room with good size bathroom which has shower gel/ body hair shampoo provided and important i feel a bath mat for inside the bath! Room a little warm restricted window opening but overall no big deal Resturant menu was a little limited but food on both nights we ate in was lovely Breakfast buffet style and good choice and hot Toast machine the usual let down either too pale or burnt!! Staff!!! Excellent Check in staff and Male Manager was so helpful All waiting,Bar,Cleaning staff friendly and polite they all work really hard The Hotel is set well back from the road and very quiet Leisure facilities spot on we did not have time for a swim sadly! Overall lovely stay with plenty safe parking we would be back if in the area

"Free EV charging and a good breakfast"
David Y, 06 Août 2024

Positives: Friendly staff, easy parking, free EV charging, nice quiet location, very good self-service breakfast, large comfortable room, good wifi. Negatives: No aircon and restrictors preventing the windows being openened fully. Weak shower. Dinner menu is quite basic, and the service slow. I've stayed here before and would do so again.

"Just don't go there."
Gwenhardy, 28 Juillet 2024

joined family for a meal. the staff didn't know what they were doing, ages to take our food order, couldn't get something as simple as a jug of water right, drinks without glasses, had to remind them of others.. Food was mediocre at best - soggy batter on overcooked fish, peas in a wee bowl sitting in water (how hard is it to drain garden peas?). Cleared 3 of 5 plates and left us with the remaining 2 for ages. always hard to get any attention from the waiting staff. Even when we wanted to settle the bill, there was on one around and had to go looking - no one around. sat for a while, went looking again... Just don't go there. Only upside - one waitress had a great simile.

"Dreadful"
SDE211, 24 Juillet 2024

I'm a business traveller and generally stop in hotels 4 or 5 times a month all over the UK and have done for 10 years, so I sort of know what to expect. I always read reviews and book based on guest experience. There are some great reviews for this hotel but I now notice most of them are now from at least 12 months ago. I imagine at some point this has been a 4 star hotel but it is 2 star at very best now. Starting with the positives, the staff I encountered were lovely, check in was smooth and parking was easy. That's where the positivity ends. I was allocated a room on the ground floor. Firstly, before reaching my room I noticed the smell of urine in the corridor was overwhelming. On entering my room I found the same. The room was very dated, in poor condition and didn't look particularly clean. The bathroom however was the worst I have ever encountered. It smelt like a public toilet and the floor around the toilet looked like one. The bottom of the bath was brown where it had worn away, the plug hole was full of slime and hair, the taps rusty (the cold water tap on the sink wasn't even attached) and the towels had holes. See images of floor around toilet and bath plug. Zoom in on the plug one for a real treat! Before I could go back to reception I needed to join a work video call. The WiFi was dreadful so I tried to hotspot to my phone. This is when I discovered I there is no signal whatsoever here. I then had to spend the next hour working from my car outside as that was the only place I could get intermittent signal. On my return I spoke to reception and showed the photos of the room. They agreed to move me to a room on the first floor. This was a much larger room and although still dated and worn, it was acceptable and worlds apart from the ground floor. Breakfast the next morning was equally shocking. The set up reminded me of the sort of thing you'd see in a hostel. Very minimal, basic and poor quality food. Even the wall next to the table where I was seated was covered in food splashes. Really grim. These rooms, and indeed the whole hotel, are now in desperate need of renovation. To charge £130+ per night for a room of that condition is outrageous. Just to add, in 10 years this is the first time I've felt the need to request a room change, it was that bad.

"Short stay"
Getaway828826, 21 Juillet 2024

Very nice hotel in beautiful grounds. Good location for sightseeing. Comfortable bed, big room, decent buffet breakfast. Mic evening meal in the restaurant. Didn't use leisure facilities so can't comment on them. Second stay in hotel and would definitely stay again.

"Avoid - There are much better hotels out there"
Safari39186310041, 18 Juillet 2024

Worse Best Western Hotel I have stayed in. The hotel is run down and needs a refurbishment. The linen is poor and the pillows and quilts are so old then need to be replaced. The breakfast is poor with low quality ingredients. The carpets are dirty and the windows on the 1st floor have window restrictors.

"4 star my a**e"
peter j, 09 Juillet 2024

Unclean rooms with broken facilities. Very poor WiFi. Lied to by the staff about the spa facilities being closed for the week and it being on the website (it's not) Duty manager who couldn't care less with absolutely no attempt to fix the problem or apologise for the so called 4 star experience. Do not stay here unless you are happy to accept sub par service and facilities for a 4 star price.

"Poor quality"
bobmcgregor3, 05 Juillet 2024

Booked as a break for personal reasons The first room I got was dirty with large toenail clippings and dirty carpets. Second again dirty and toilet was disgusting

"Great Hotel"
mcosgrove2024, 04 Juillet 2024

I stayed at this hotel for 2 nights while working in Scotland. Hotel was very clean, Staff friendly, Wifi decent, Breakfast was spot on. hotel is about 15 minutes drive away from Fife Leisure Park. Gym and pool unavailable on my visit due to refurb. I would stay again

"Been before and has been better….."
Lbdubstar, 23 Juin 2024

Have stayed at the Keavil before about 18 months ago. As much as it's nice, it wasn't as good on account of service, food & breakfast set-up. My room was lovely: traditional-windows looking out onto pretty grounds, was quiet & clean. Receptionist was lovely & very helpful. Waiting staff in bar & restaurant seemed stretched/short staffed - a few times I had to wait quite a while for staff to attend. Food is pricey & would say similar quality but less £ many other places…..had to send my dinner back as the chicken and bacon in the burger had been so flattened & overcooked I could barely get my teeth through it & just about choked on the only bite I took. Gobsmacked it was sent out from the kitchen & had to prompt the waiter to take it away from me……they duly apologised & prepared a much better replacement. Breakfast is now buffet style & has suffered for it: things like haggis & black pudding are all soggy from condensation of the hot-servers & many items weren't out initially (think I got there an hour after service started but things appeared as I left that hadn't been out when I arrived). Stand out elements were the room, some of the staff & use of the leisure facilities. The health club was immaculately clean and the pool the perfect temp.

"Noisy"
Steven B, 18 Juin 2024

Very loud talking across windows each side of my bedroom on the Sunday night of my stay, wanted an early night but the talking made it impossible

"DISAPPOINTING! ! "
142steveng, 13 Mai 2024

Booked 2 night stay B&B in exec double. Arrived 12.30, no lunch available. Nice lunch at nearby Adamson Hotel. Room and ensuite bathroom clean and comfortable bed. Shower luke warm only and low pressure. Reserved table for evening meal first night. Sirloin steaks were a cheap cut, tough, full of gristle and almost inedible. Accompanying veg luke warm and all served on cold plates. Complained to waiter with little acknowledgement. Thoughts on lack of food quality and service were acknowledged by other diners. Breakfast on first morning, not greeted on arrival, service almost non existent, the few staff engaging in conversation with each other rather than attending to guest requirements. Continental - poor and very limited choice of cereal, breads, fruit and cold meats. Cooked food - Poached eggs hard boiled, black pudding like rubber, bacon soggy, steamed and tough. Hot buffet only luke warm on cold plates. No tea or coffee offered on arrival or at our table, had to look for a member of staff to request tea/coffee pots. Coffee when provided was weak, luke warm and tasteless. We dined elsewhere on our second evening owing to the poor quality of the food offered. Second day breakfast - additional staff in attendance, although similar limited food on offer. Staff slow to clear dirty plates and cutlery as previous. Summary - Not to the high standard one would expect from a Best Western hotel. Evidence particularly in the dining room of cost cutting and poor or no staff training and a lack of quality as a result. Larger choice and better quality for continental and hot breakfasts desirable. This appears to be as a result of a management issue focused on cutting cost at the expense of quality. Hotel in a lovely location currently let down by a lack of adherence to the high standards expected from a Best Western hotel.

"Tired hotel in need of upgrade"
520linzib, 13 Mai 2024

Cleanliness in our bathroom was very disappointing. The corners of the floor had an accumulation of dirt and there was black mould around the seals and a broken shower head and extractor fan. The carpets throughout the hotel were badly stained, and the one in our bedroom so awful that we wouldn't walk barefoot. The menu was pricey and there were no light bite or snack options. The staff were very friendly, which was the best part about our stay. Definitely not 4* from what we experienced.

"Lovely hotel"
Elaine D, 05 Mai 2024

One night stay at this hotel and the staff were lovely. The room we had was very good. We had nice patio doors onto the gardens. The food for dinner and breakfast was nice. So we will return sometime.

"Generally excellent, the dinner lacked inspiration"
nobodytoknow, 26 Avril 2024

I always enjoy a stay at this hotel, you can rely in top-quality service from the friendly staff and good facilities in the well-sized rooms. The Best Western Reward programme is well worth joining as their hotels are generally good and you get a small discount. I stayed on a Saturday when a wedding was taking place and I did feel that the dinner, while perfectly nice, lacked inspiration or touches from the chef. It was a meal I felt I could have cooked at home. The buffet breakfast was fine and the dining room has large windows looking over the gardens, I saw pheasants. My request for a quiet room on upper floor had been seen and I slept very well; everything I expected from a hotel in this class was there. Wi-Fi was fine for streaming YouTube and there's plenty of free parking. Recommended and I expect to return.

"Average stay"
Amy J, 21 Avril 2024

Average stay here at the Keavil House. Check in was smooth. We were in room 40. Room was average, can do with an update. Bathroom tap was hard to turn from cold to hot, again can do with an update. Beds comfy and pillows also. However we didn't have a great sleep. Heard creaking floorboards from the room upstairs and every time someone walked passed our room! We also heard upstairs running a bath at 2am. Woke up at 7am to more creaking floorboards.

"Hotel very tired & dated, focus is more on those who live permanently at hotel rather than visiting guests on holiday."
susanaL9550FK, 11 Avril 2024

Stayed for two nights as a family of four during Easter holidays. Booked due to easy access to Edinburgh, without the bustle of staying in city centre and spa facilities a nice bonus. We had booked two rooms, one double & one twin as our children are now teenagers. On arrival rooms clean but very dated, felt like we'd stepped back into the 1990's. Bathroom had a bath with shower curtain for shower. Shower very poor, lacked any power & flush on toilet terrible. Cold tap ran warm, unsure if drinkable, so went out & bought mineral water. Window handle broken in our room, broken handle just sat on windowsill. Notes around room written in Russian which at first we just thought was odd. Children sat on floor in corridor outside our room playing, again just thought this was odd to begin with. Spa facilities again a bit dated, but clean & were nice after a busy day round Edinburgh. Breakfast was buffet style, when we went down told we must sit at one side of dining room, again we just thought this a bit odd. Breakfast ingredients basic, but well cooked & liked the buffet style. Then my son noticed one guest at other side of room putting around eight boiled eggs in his pockets. As we all looked he then pulled a lunch box from his rucksack & filled it with all the cooked meats & bread off his plate. He then proceeded to go back & forth to the buffet filling his plate & pockets with mainly boiled eggs, meat, bread, butter, croissants, yogurt pots & then tipping in his bag. Over the two mornings we noticed others doing the same, frequently refilling their plates & tipping into bags & lunch boxes. To begin with our children just found this amusing. However we soon realised that due to the amount of additional food being taken we had to compete to get our breakfast. I went to get some butter to go with my toast, all taken only margarine left, asked a staff member, who brought me two small packs I then shared with my husband. Red jam was in a bowl ? strawberry, no marmalade or the little individual packets you get in hotels usually. Soon became apparent why, they would just be taken. No blueberry muffins or smoothies, as stated on website menu, fruit choice limited, again I guess as it all would be just taken. When dishing up my cooked breakfast, a lady leaned right over me & took last four slices of bacon. Final straw was as the first guest we saw taking food was leaving on second morning, he opened each of the hot plates & took what he could with his hands. At this point a staff member was next to our table & I pointed this out to her. She was very apologetic but explained she had watched this going on for a year but as they are Ukrainian's living at hotel the staff aren't allowed to say anything to them. We then realised the other things we thought was odd was because the hotel was more geared towards looking after the Ukrainian people living there permanently than towards its holiday guests. The first night we ate out locally, the second night we intended to eat in hotel. But after the breakfast experience, we ate locally again. We all felt the quality of the ingredients & choice for breakfast for the price we paid was poor. We now believe this was because the hotel has had to cut back on what it offers due to the amount of food being taken. I have never before stayed in a four star hotel with only one choice of jam in a bowl, no marmalade & needing to ask for butter. My heart goes out to the Ukrainian people for what they have been & still are going through & I fully understand they need to be housed somewhere. But I do think on booking a four star best western hotel we should have been informed on what to expect & then we could have made the choice to go ahead with the booking. It was certainly not the hotel experience we were expecting, particularly the breakfast.

"Ruined weekend, caused upset and received room that you didn't see or want."
Alex P, 01 Avril 2024

Booked superior room with 4 poster bed on the website for a special weekend out and it was our first time to see Dumfermline area/ Abbey/Culross etc, received TOTALLY different room, with very unpleasant design, that they do not provide photos of, no beautiful windows, no beautiful curtains, no canopy over the bed, just weird four naked posts exactly with doors to the ground/gardens, where ppl tend to walk their pets and stare at your face. When complained, the guy at reception apologized and promised they will update misleading information about their "superior" rooms, but it was not enough. They didn't offer to swap room, didn't explain WHY they give room that you didn't want or saw on the website. Needless to say they didn't update anything. You book what you see and want to stay where you paid for, not to get nasty surprises. Totally ruined our weekend and made me cry. Extremely cheeky, unprofessional and just bad. SpA facilities are full of kids, so serving the community needs, not the guests of the hotel. Do not recommend. Shocking service.

"A night away before the theatre"
Dougie W, 09 Mars 2024

A night away to treat ourselves ,lovely large room allowed friends to join us for a drink to celebrate an anniversary in our room , very friendly reception staff and very good breakfast would come again ,sorry not have used swimming pool looked fab .

"Lovely country hotel"
Kath D, 31 Décembre 2023

Lovely reasonably priced country hotel. Very comfy beds & staff only to pleased to help. Very pleasant stay. Excellent spa / gym attached for residents use. Nice location for a relaxing stay but not too far from dunfermline r Edinburgh if u want somewhere a bit more lively. Stayed many times .

"Room was ok. Service was very poor, staff either absent or unfriendly, breakfast a disgrace."
Wilfred N, 29 Mai 2023

Rooms are ok. Staff are not interested in the quality of their service, or in the guests. The lady at the check in did not look at us once, was very uncommunicative bordering on rude, asked us to fill out a personal particulars form with information we had already provided via the internet check in, and when we pointed that out put on an irritated face and took a lot of time to find that info. At breakfast, when asking for tea after having to search for a staff member in the kitchen, the lady responded by suggesting we should have asked the person who “checked us in” to the breakfast room. Since there had not been any staff in the room when we arrived or any time thereafter, I suggested she talk to her colleagues about that, not to me. She shrugged without saying anything. The continental breakfast buffet did not contain about half of the items described in the menu. When we asked for yoghurt, the answer was “there is plenty of cheese”. Not an experience to be repeated, the quality offered does not meet any reasonable expectations, let alone those based on the price charged.

"Donna"
donnajwade88, 17 Mai 2023

Beautiful hotel, Room was very spacious, very clean & fresh... overall lovely! Absolutely Great food! Lovely staff! Spa was beautiful ♡ Will 100% come back in the future! Couldn't fault anything at all! Surrounding area also beautiful! X

"A lovely break from it all"
S M, 11 Mai 2023

We have stayed at the BW Keavil House Hotel several times now, the last few years we have celebrated our wedding anniversary there. Always receive a warm & friendly welcome upon arrival. Staff cannot do enough for us. Every time we think our last stay cannot be outdone, they exceed it. The food is some of the most delicious meals we have ever had. Cannot recommend this hotel highly enough, especially if you want to celebrate a special occasion.

"great find in dunfermline"
andrewI7586DF, 10 Mai 2023

great hotel and ideally located for the Alhambra theatre. plenty parking. staff helpful and attentive. sadly did not get to use the leisure facilities due to lack of time but will do so next visit breakfast very good and burger for supper was fine nice location. reasonably priced book direct with hotel - they will match onliners !

"They cancelled my booking 23 days before I was supposed to go."
CHRISTOPHER W, 05 Mai 2023

Really looking forward to having a relaxing stay whilst my partner and I run the Edinburgh marathon, especially having use of the pool and other facilities. 23 days before our stay, the hotel informed me that the booking would need to be cancelled. Apparently a corporate event was more important than us. Won't be booking again, mainly because I probably won't be in Dunfermline again for a while, and when I book a non-refundable room, I expect it to honoured. Now I have to seek accomodation last minute before the big event nearby. Thanks again.

"Welcoming"
jakigardner11, 31 Janvier 2023

The Best Western Plus is a very welcoming and friendly hotel with it,s own spa and swimming pool, also access to a golf course if your into that. The hotel is 5 minute drive into Dunferline and 25 minutes in to Edinburgh and good rail links to Glasgow and beyond.

"Excellent first visit to hotel"
M9236CTsandrap, 30 Janvier 2023

Beautiful location, welcoming staff. Clean room which was freshly decorated. Dinners were amazing, good choice and delicious. Bar and lounge area were comfortable and informal. All staff very friendly and helpful. Will return for a future stay.

"Nice Overall."
Craigstaiano, 25 Janvier 2023

The hotel was nice overall. Friendly, cosy, had everything needed for a business traveller. Food in the restaurant was very nice and reasonably priced I had an Exec room which was nice, There were smaller rooms (i Noticed as they were being made up) which I am glad i didnt have. I found the bed too uncomfortable for me and as such didnt sleep too well. Nice to see there is a sign to hang on the door saying no need for housekeeping, as well as large toiletries rather than single use ones.

"A fine place to stay"
johnelester, 09 Janvier 2023

Chosen for for best town and countryside location, and well up to usual Best Western high standards of quality and service. Good value for money, even without making full use of the hotel's available facilities. I have stayed a handful of times before, and will do so again

"Favourite Hotel"
Linda87268, 09 Janvier 2023

This is my favourite hotel. We have been to Keavil House many times over the last few years. It never disappoints. We were greater by many of the staff - it really felt like coming home. Excellent restaurant staff & food at both breakfast & dinner. Leasure centre is a must during our visits. Will definitely return again in the summer months. Would definitely recommend!!!

"Nice hotel, gym is another story"
jamiehE2672EF, 09 Janvier 2023

Room and hotel was fine. The gym was disappointing, no-one was cleaning the equipment after use, leaving things dirty and covered in sweat. Would have expected better, especially after Covid. There were far too many children in the swimming pool, with staff and parents happy for them to run wild and get in the way of people trying to swim. Again cleanliness was an issue with some users sitting in the jacuzzi endlessly even when it wasn't running. One man was constantly moving between the sauna and the pool without showering - just gross! The staff need to get a better handle on things and enforce cleanliness and basic hygiene!

"Fantastic New Year Break"
Suzik8, 04 Janvier 2023

Rooms superb - food fantastic - Staff friendly and helpful - My only suggestion is that if any thing you did not expect and wish to change with your room on arrival - please talk with staff at beginning of stay

"Some good some not so good"
jamesie07, 31 Décembre 2022

Firstly we arrived early and were told we had to come back at 3:00 pm to check in (circa Blackpool 1976) it soon became clear why this was the case as the hotel is grossly under staffed. We asked if we could have some lunch before checking in but we're told it wasn't possible , no idea why! The room itself was quite spacious , good size bed but although the bathroom had been retiled it was still outdated with wood effect surrounds from a bygone age and the trickle cold water shower was very ineffective. The waiting staff who were mostly young students were very attentive and efficient but left to their own devices by and large. At night the restaurant and lounge are really lacked atmosphere , there was no festive buzz around the place , the lounge just looked like a selection of sofas with virtually nothing on the walls . We had dinner in the restaurant on our first night and it was very nice but on the expensive side , we had dinner locally at Carlucci on our 2nd night which was a nicer meal and around £20 cheaper , it's a chain but still quality Italian food.

"Not what you'd expect from a best western"
tammylaing77, 29 Décembre 2022

From start to finish it was very disappointing , poor drink selection and not cheap either , didn't even serve a gin in a gin glass !!! Room was exceptable but definitely not executive as described!!!! Food was average .

"Xmas chaos"
Diane A, 12 Décembre 2022

Xmas party.they had obviously overbooked.they had to start moving tables as people couldn't get in comfortably one got placed in middle of dance floor.because of that meal was delivered late and to be honest shouldn't hve bothered prawn cocktail very bland and where was the sauce main wasn't too bad but child's portion and cheese and biscuits too much chunky cheese and not enough biscuits to use it up.then they had to move the tables again one placed rite at the only doorway absolutely horrendous especially if u had a disability and a fire appeared.the disabled toilet fell off and hit someone.i think if they hadn't been too greedy with ther numbers then it wood not hve been too bad but that's twice I've been here and ther won't be a third

"Excellent hotel"
Lbdubstar, 30 Novembre 2022

Really enjoyed overnight stay for business. Etienne, Jason and rest of staff very helpful and attentive. Nothing was too much trouble. Nice surroundings and looking very festive. Was staying for business but would go back for pleasure.

"Very helpful and friendly staff"
HUGHB862, 10 Novembre 2022

I had a nice relaxing three night stay on a half board rate which was good value. The food in the restraunt was very good and tasty with a good choice of food for each course. I had a very nice welcome when checking in at the hotel reception, I was made welcome and recognised as a returning guest which made me feel special. The majority of the hotel staff were more than willing to help solve any problems that might of arised. On the morning of my check out of the hotel, I had a very nice chat and descussion with Jason the hotel's General Manager. He was very understanding of the points that I raised and I look forward to the next time I stay at the Best Western Plus Keavil House Hotel.

"Good value with good facilities"
OrkneyGal7, 06 Novembre 2022

Breakfast was excellent. Room a little tired and needs attention to detail but for the price was good. Beautiful grounds. Fitness and pool excellent. Friendly and efficient staff. If in the area would stay there again

"Quiet, relaxing, quality service and friendly staff"
Arranlad23, 01 Novembre 2022

Aim to return time and time again where able as it's the one stop where I can be sure it is welcoming, clean with great facilities quality food and great staff, feels like a second home when away on regular work trips.

"Worst hotel in Scotland"
jessd76, 30 Octobre 2022

I never ever write reviews...bit this place needs condemned... This place was dirty. Vile dirty. I did not take a shower as the shower room was beyond dirty. Piss on the top of the bin by the toilet. Black mould shower hose, extremely water marked stainless..pubes on toilet seat,, black hair throughout showeroom...need I go on!? I had an apology and a couple of glasses of wine on the house but still expected to pay full price. I am also beyond convinced that my two young boys got some sort of bacteria/ stomach bug from their pool which had them vomiting in the middle of the night....I cannot stress enough this place is not fit for people to stay in. My boys keep telling me it was their worst holiday ever. DO NOT VISIT THIS HOTEL.

"short stay"
Ralph D, 30 Octobre 2022

Lovely setting, very calming, and good value. Also, good gym facilities. Hotel is adjacent to the golf course. Set back 400 metres from the road, in large private grounds, very quiet. Highly recommended.

"Not a 4* Hotel"
M4620VIjohna, 16 Octobre 2022

We were a party of four plus small dog,one executive room and one standard room for dog.we felt the rooms could do with an upgrade,the executive room had an awful lot of creaky floorboards which was ok during day but absolute horrendous noise at night!One of the party was glutenfree and vegetarian which we had made hotel aware when booking,extremely disappointed that they only had one main meal suitable which was risotto and was just like a plate of mush!was really hoping for at least a choice especially as you had plenty of warning!have to say though that breakfast was fine and the waitress went out her way to help!wont be staying again though as really expected hotel experience to be better. Late night noise from the outside corridor was horrendous until after midnight , I certainly would NOT rate this a 4* hotel and really quite overpriced .

"Beautiful place. Highly recommend!"
taralees2017, 12 Octobre 2022

We traveled from the U.S. and stayed just one night. The room was ample size, bed was comfortable, and the bathroom was quite nice. We stayed in a room with one queen and had my dad and daughter in a room with two twins. We both enjoyed the room. One item of note was no air conditioning so we opened the windows and got a nice breeze. For those who sleep hot you may not be as pleased especially during summer months. We enjoyed dinner at their restaurant. I thoroughly enjoyed haggis filled chicken. I was pleasantly surprised to find the haggis was the best part. It's a must try at this place. This would be a great hotel for a romantic getaway if that is what you're looking for.

"Brilliant Stay"
Alison B, 08 Octobre 2022

Great traditional hotel in beautifully kept grounds. Hotel full of character and has friendly, helpful staff in all areas, reception, maintenance, restaurant and leisure facilities. All areas extremely clean especially leisure centre. Rooms very generously sized with good bed linen and comfortable beds. Restaurant has good quality food, presented well and service is friendly and efficient. Staff go above and beyond at this hotel. Would not hesitate to recommend to family and friends.

"Our Annual General Meeting"
Bob D, 01 Octobre 2022

We were 17 guests from all corners of Scotland and the hotel is easily reached. 50 minutes from Glasgow. An hour from Edinburgh. Two hours from Aberdeen. Under two hours from Dumfries. A very picturesque hotel and location. We were very well looked after by all staff. The General Manger tells me they can accommodate two weddings per day. It is a perfect location for a wedding. A shout out to Angela who looks after conferences and events. We came, we enjoyed, we'll be back.

"Another fab overnight DBB"
Reyn0ld0, 27 Septembre 2022

This is the second overnight with family that we have had this year. Two adults and two kids (10 and 7) My mother also joined us with two small dogs. Rooms are comfy, staff are friendly, pool/sauna/steam room are great for relaxing or kids to play in. Burntisland is a short drive away, where we went with the kids for a chippy by the beach. We stayed dinner bed and breakfast. Food is amazing and the kids menu is tremendous. Our two loved it. WiFi was also of a good standard for the kids on their tablets.

"FAWLTY TOWERS"
Raymond P, 26 Septembre 2022

Room telephone not working for both nights of our weekend stay; internet not working for both nights of our weekend stay; terrible food on the second night (maybe because private functions were on) but the food was cold & awful.

"Weddng Anniversary"
Whackyjacquie, 26 Septembre 2022

Personally i would check if there is a wedding on before booking hotel, as this was the case when we had booked and were treated secondary to the wedding party! We were paying customers and not catered for the same as wedding guests! We were asked to stay clear from the wedding which we did with no problem, but when we went for dinner we couldnt sit where we wanted due to the wedding guests taking up the outside area and it was a beautiful day and evening, so we sat inside but people were smoking just outside restaurant and was quite off putting. We finished dinner went to the bar and had to have 3 diffrerent drinks due to the bar at the wedding needing replenished! There was a hole in the bed sheets and the bathroom taps were dirty too! Staff were friendly and can only work with what they have, so think the Manager needs to look at some of these issues to ensure all guests have a good experience not just larger groups! I did send email with issues but still looking forward to reply!!

"Not up to previous standards"
exportjobs, 25 Septembre 2022

Stayed here and eaten here a number of times over the years as family is close by. Not stayed since before covid and first time we have found issues that do need addressing. I should say that I emailed direct to the general manager on our return but so far no answer. We stayed in room 26. Pretty standard room. The ensuite was poorly maintained with two taps badly damaged, something we haven't seen anywhere before. If it happens they should be replaced or repaired but not in this case. Dinner was OK but my wife not impressed with her mashed potato which she was convinced was instant, at least it tasted like it. Worse was breakfast.I ordered omlette which had more white areas than yellow and was leathery. My wife ordered poached eggs on toast. I wish now that I had taken a photo as the plate arrived with two slices of cold toast with barely warm untrimmed poached eggs dumped on the side. It looked very unappetising.Not even greasy spoon standard. In essence the food offering which was previously so good was nowhere near acceptable. I notice stereotype responses to negative comments so no reason to expect any different this time. We may stay again in the hope that things have improved in the kitchen and they have caught up on maintenance.

"Disappointing Stay"
963annb, 15 Septembre 2022

We stayed at Keavil House on Tuesday having made the booking for an Executive room via a Rewards scheme. On reaching our room and found that it was a Family room not an Executive my husband went to reception to question it to be told that the hotel was fully booked and that an Executive room wasn't available so we had been ‘upgraded' to the Family room. This was no upgrading but a downgrading. The extra space was taken up by two camp bed style single beds that we had no use for, the only window was in the part of the room with the single beds so the part of the room we were using was very gloomy. The décor was very tired and no way resembled the picture on the web of the room we were expecting. As for the bathroom it didn't live up to any expectations given by the website. It was small, there were no usable vanity areas. There were two half used shower gel bottles in the shower area, one in the corner shower tray and the other on the soap tray attached to the shower pole. The floor tile grouting was stained and especially bad around the toilet. The toilet itself was too close to the wall for comfort to the point where the toilet roll was digging in your ribs. To top it all there was a very bad smell of unclean drains which greeted you immediately you entered the room. There was disturbance all night from what sounded like a compressor that cut in and out at regular intervals. By 6am the regularity had increased so that it would cut out and re-start again in less than a minute. We ate in the restaurant for ease that evening. We chose the steak which was very nice. But having asked for mustard 4 sachets of something called ‘yellow mustard' were brought to us. This was very vinegary and no substitute for English mustard. At no time whilst we were eating our main course or indeed when the plates were cleared were we asked if everything was OK with the meal, I am no fan of sitting at the table waving my arms in an attempt to attract the attention of staff! In my opinion the hotel does not live up to the ethos of the ‘Best Western PLUS' Brand.

"Great Bday Treat"
louisegillon2, 05 Septembre 2022

Had an overnight stay for my husbands birthday, room was lovely and all staff extremely friendly and attentive Breakfast was freshly cooked Didn't used the spa facilities but will do this on next stay

"A gem of a hotel"
N5820UCyvonnec, 04 Septembre 2022

We went for weekend and our room originally didn't have WIFI connection on speaking to the reception staff they couldn't have been more helpful..We were given another room and a voucher each for money off our meal in restaurant, The staff are all lovely and the young woman who was on the night and in the morning after we checked in was so nice and nothing was a bother to her, She went above and beyond to make our stay a pleasant one Also the duty manager who is in restaurant is lovely and very tentative, She makes you feel very comfortable and nothing is to much bother for her.. The leisure facilities are fab and I thoroughly enjoyed swimming here several times..A gem of a hotel and the owners are very lucky to have such great staff on board.

"OVERNIGHT STAY"
Lynne L, 02 Septembre 2022

We are just back from an overnight stay and the entrance to the Hotel is lovely. The gardens are beautifully kept. On arrival we were given a warm welcome from Dawn and told all the information we needed regarding restaurant and leisure centre. The swimming pool has everything you need and is perfect for adults and has a area for children. Thoroughly enjoyable. We booked for the restaurant and the staff were very professional and pleasant. Thanks to the barman, Andrew and the girls for their service. The meals were very enjoyable. We had a lovely room that opened out to the gardens. Thanks to all staff at Keavil. You are all doing a good job. If we are in the area on another occasion we will definitely be back.

"Coach trip to see Edinburgh Tattoo"
U4445KIfionas, 01 Septembre 2022

Very pleased with this hotel, lovely room and excellent service in the dining room. We stayed 2 nights with breakfast and evening meal. The menu was good and food well prepared. The breakfast had a great range of food and plenty of it. We didn't use the leisure facilities which looked very good so will come prepared for the pool next time.

"Good base for Fife and surrounding area"
christX9564SP, 21 Août 2022

I love this hotel. The facilities are very good and staff are always helpful and friendly. my biggest and really only gripe is the food. Don't get me wrong, it is very nice and cooked to a high standard but the restaurant menu is a little fancy for my taste and there isn't a lot that i eat on it and it is very expensive also. I paid £3.50 for some bread and butter as a starter and got 5 slices of bread, the fact that this is supposedly for 2 to share baffles me. Pre COVID, breakfast was a buffet and although now you know it is cooked fresh, the portions are a little light, plus you have to ask for toast and hot drinks which to me at least stops me ordering more. It would benefit from having a mini fridge in the bedroom so that i could perhaps have a bottle of milk rather than the small pots of milk that are standard.

"Honeymoon"
GemNR91, 08 Août 2022

We stayed here for 3 nights for our honeymoon. The hotel is lovely with a very comfortable bed, great health centre on site, and beautiful gardens. I've rated 4 out of 5 because the shower water pressure was weak and the wifi wouldn't connect on days 2 and 3. Overall, great place to stay.

"We love this hotel!"
LoveSleepandFood, 05 Août 2022

We have stayed in this hotel on three occasions over the past 12 months. It's a lovely hotel to relax in and we've taken family members too. The food is always excellent and reasonably priced. The staff are happy and friendly.

"Avoid room 103 like the plague!!"
P3430NZjulieg, 04 Août 2022

After a stressful.tiring day had a checkin and was quoted bed only I questioned this as i was sure i had booked on booking.com a b and b rate. The lovely receptionist asked me to check my confirmation and whilst she was been helpful another gentleman came out and explained that it was a room only rate and it can be quite misleading on booking.com. They were absolutely right and i asked for breakfast to be added. Had a fantastic relaxing few hours in the Leisure Club which is superb. Sadly after dinner in Dunfermline we decided an early night was called for. We noticed a loud noise which we thought was the room next door having a shower. Sadly this noise carried on for the 2 hours we were trying tonget to sleep. In the end i contacted reception and they said they would send someone up to check things out a lovely Duty Manager knocked on the door and i asked him to come in to listen to the noise. He did and explained that the hotel.was old and that was the water pipes and boiler. He explained they were just starting to get back on track after covid and as i was testy and extremely tired and frustrated I said could you sleep.through that he said I cant answer that i had to ask.were there any spare rooms and I was told we are extremely busy tonight but he would check. At this point i was so tired i said i wanted to speak.to the manager in the morning as this room should not be sold with the noise which started or had started at 7.30pm, i called reception at 10.45pm and its now 11.35pm and the noise is unbearable. AVOID ROOM 103!!!!! I dont know if any other rooms have the same noise, i hope they dont as its unacceptable. Booked at short notice for a overnight stop whilst travelling to see family.....never again!!

"Beautiful hotel"
lcadd321, 31 Juillet 2022

We stayed for 4 night and it was our first time in Scotland. The location was perfect and the room was large, clean ad tidy. The hotel was beautiful and the staff couldn't do enough to make our stay pleasant, we will definitely visit again.

"Return Visit."
Eileen T, 23 Juillet 2022

Another brilliant stay at the Keavil ,which is now my favourite hotel getaway .A massive thank you to Dawn on reception who managed to get us a garden room which is such a plus ,especially in the good weather we had lately .Reception staff were amazing as always ,waiting staff again as always exceptional, always go above and beyond. The pool and leisure area is amazing, spotlessly clean and the pool and hot tub is very warm and inviting. The food is lovely and reasonably priced for a hotel, breakfast is great and the continental buffet section has really improved since last time we were there .If you are lucky enough to stay in this beautiful hotel please try to get a garden room, the grounds are very well kept with lots of flowers and beautiful lavender plants, we also had the honour of a beautiful little robin which came to visit us a few times. My new no 1 hotel.

"A relaxing overnight stay"
nickydewfall, 21 Juillet 2022

With the weather being hot, to have a room on the ground floor meant we could open the door and walk out on to the grass, cup of tea in hand! The lavender outside by the door smelt gorgeous! A wonderful setting for a hotel, and only wish we had more time to stay longer. Staff wonderful.

"Overnighter"
arleneblaber0, 06 Juillet 2022

A really great place to escape for a night. Food excellent, lovely ambiance and really quiet. Staff welcoming and nothing a bother. Swimming pool a good size and every detail thought out. Grounds/ gardens are uplifting.

"5-star customer service and a lovely place to stay"
Dougalbrown, 05 Juillet 2022

After being let down on a Friday night by a Booking.com apartment we called the Best Western Kevail who were so so helpful and accommodating and managed to get a family room available right away so we could get two very tired wee kids to bed. Nothing was too much bother for the staff. They put a big bag of food we had bought for our apartment stay in one of the hotel fridges so it didn't go to waste and they managed to get us a couple of neighbouring rooms for our second nights stay. Breakfast was lovely too, a great selection of cereals to pick from to allow kids to get eating as soon as they sit down! Any parents with young kids will appreciate that!! And a lovely cooked breakfast too. I'm not the type to bother writing reviews but the customer service from every member of staff we spoke to was first class. On top of the service quality the hotel was lovely. The rooms were all spotless, spacious and nicely decorated. And had curtains that actually keep the light out, another important factor when hoping that young kids fall asleep quickly and don't wake early!! All in all a highly recommended place to stay. We were at Knockhill race circuit both days which is just 15mins drive away, so did have time to use the spa but from what I could see it looked very nice too.

"Okay stay ruined by breakfast experiance"
XStark1ll3rX, 29 Juin 2022

stayed here while away on business. Has great facilities with the spa next door and a very nice restaurant. Rooms are perfect. Nice soft bed, plenty of room for storage and a lovely bathroom. Had dinner in the restaurant which was also very good. Spa facilities were good aswell. Unfortunately in the morning it all went down hill. Breakfast service was poor. No spoon provided for tea/coffee, no sugar offered and took 20 minutes to order hot food. Also zero toast on offer which was annoying as i love a bit of toast with my breakfast. Also ran out of juice which wasnt restocked the whole time we was down. Breakfast however was okay. Good quality sausage and beans. Bacon however i am pretty sure was spoiled as it was grey when it and smelt weird. Overall good stay but let down badly in the morning.

"Really old and tired"
fionascot_11, 23 Juin 2022

Visited as a couple. Stayed two nights but to be fair if I'd know how old and tired it was, I'd have booked somewhere else. The staff in the main were lovely. Very welcoming and helpful. The leisure facilities were great, especially the pool and the gym. Really good. The restaurant was alright but I wouldn't pay £14.90 for breakfast, sorry not worth it. The room (deluxe four poster) was not nice. Old, tired, and dirty. Accessorised very barely, no nice bedspreads etc like in photos, dusty and dirty. Remote control didn't work,keys persistently didn't work. Bathroom was fine, seemed recently done. I didn't bother to complain about our issues because given the poor state of the common corridors it was clear that they wouldnt have been addressed to my satisfaction. Definitely regret paying extra for a deluxe four poster room. But as I say, the staff were friendly and welcoming and that deserves the grading.

"Return guest. Another lovely visit."
Gail R, 15 Juin 2022

Hard working team who welcome and take good care of their guests. Reception, housekeeping and restaurant staff were all excellent. Food was delicious and well presented. Swimming pool was delightful, clean and safe. Will return soon.

"Ropey Start !"
Picni123, 30 Mai 2022

First time staying here! Arrived at 3pm went into reception to check in. Previously they had sent an email to complete to check in but I prefer to check in at reception however this was not an option as the girl on reception made us stand there & do our own check in online ? Strange I thought ! By this time is was now 3.15pm and our room was not ready! No apology just a mumble that they were running late ! We said we would go into bar and get a coffee whilst waiting - girl said they would come & get us when room was ready. By 4 pm I was starting to get a bit narked so went back to reception & another receptionist had a look & our room was ready - pity they hadn't let us know as agreed ! By this time I was a bit disappointed with the hotel and lack of communication. They did however pick up the tab for the coffee. Room was nice & clean - bed was very very comfy ❤️ Leisure was outside hotel but very nice & the jacuzzi was amazing. Dinner was very nice & service was very good. Breakfast was not so well organised although the food was delicious it was let down by the waitress - who forgot the butter & hot water we asked for ! The toast & tea were stone cold by that time ! When we asked again for it - no apology. Just wee things I know but I like my tea & toast hot ! Overall it was the small things that let it down - I would definitely go back & hopefully next time the room will be ready !!

"Almost 5** stay"
chellybaby86, 11 Mai 2022

We have stayed at this hotel several times over the years and there are many reasons we keep coming back. The rooms are large and spotless and this time was no exception. Bathroom was so clean I couldn't find a thing to moan about ;) having worked in hotels for many years I am hard to please when it comes to room cleaning.. This room was on the ground floor with the doors that open on to the lovely gardens we love that we can just have our morning tea and listen to the birds. Only issue we had was it was soo warm the second night they provided us with a fan which helped. I didn't feel comfortable leaving the windows wide open as they didn't have any restrictors so they were wide wide open. That said second night with the fan helped. Reception staff brought it very quickly. We also were woken a few times as right outside the room is creaky floor boards so it sounds like someone is at the door every time someone passes didn't make for a totally relaxed sleep for me... Hubby sleeps for the dead so he was fine haha. The breakfast was great everything cooked to our liking.. The second morning though at even 8.30 there were soo many dirty tables everywhere and they stayed that way all the the way through the 45 mins we were there, people coming in and waiting as they weren't cleared. Breakfast wasn't that busy and staff walked round the dishes rather than clearing them, not a nice impression to give but with that said staff are lovely here although some seem quite new but nothing was to much trouble at all. We ate both nights at the hotel to and the food was lovely and staff very attentive the fish deserves a special mention so lovely batter was excellent :) I wasn't to well the second night and the staff quickly arranged for my meal to be sent to my room with no fuss which I was extremely grateful for very attentive and helpful. the pool area and steam room were great also very clean. Would lovr to get a spa day here but they dont offer treatments which I think is a shame but again staff here were so friendly. We will come back as we love the place and the location is great not to far from home and still has wonderful staff who totally make this place special. The grounds and location is central but has the feeling of a quiet country escape. Next time we will try different rooms upstairs so I can get a better night's sleep :)

"Pre wedding stay"
popstar1701, 08 Mai 2022

Stayed here for a 2 night weekender. The staff are amazingly friendly. The breakfast is spot on and the hotel is more than adequate. It is looking very tired in places and the rooms could do with some upgrades and so could some of the public spaces. That aside. A very enjoyable stay and would stay here again

"Very comfortable but food could be better."
NoLeakHere, 27 Avril 2022

We stayed at the hotel for one night and found the accommodation excellent. The staff were friendly and helpful though some did show signs of inexperience. The food was excellent for the evening meal with the haggis bon bons being particularly mentionable. However, breakfast was a different story with the omelate lacking flavour and the black pudding and bacon being over cooked and dry. However, overall it was a great stay. The large comfortable beds were most welcome!

"On the whole, a lovely stay."
Idabenm, 26 Avril 2022

I stayed at this hotel for a hen night and the facilities were good and the staff went out of their way to make the evening special. The only criticism would be the over zealous housekeeping staff who kept entering the room before check out time to clean the room when we were trying to relax and say our goodbyes. We felt pressured to leave. Not classy.

"Lovely 2 night stay at this hotel."
Chicalor1, 17 Avril 2022

This hotel was lovely. Very clean, nice surroundings and the Spa and pool were a delight. All the staff were so friendly and attentive, always cheery and nothing was any bother to them. Thoroughly enjoyed our 2 night stay.

"Excellent stay"
Katray03, 14 Avril 2022

We were very impressed by Keavil House. The staff were kind and courteous. Nothing was too much trouble. The facilities in the spa although dated were clean and easily accessible. The breakfast was lovely, plenty of choice. I have nothing negative to say at all.

"Excellent enjoyable stay"
Michelle M, 08 Avril 2022

I stayed here for 2 nights with children. We had interconnecting rooms which were very spacious. Dinner excellent. Health spa excellent. Whole experience 100% definitely recommend Staff were very attentive and nothing was a bother to them

"Family night away"
933Jules, 05 Avril 2022

Could not fault this hotel. From making the booking, checking in, using the Leisure facilities and dining in the restaurant. Staff were friendly and efficient and the meal was lovely. Would highly recommend the hotel and will most definitely be back again soon.

"Great Hotel with a few small Issues"
Mensgadgets, 23 Mars 2022

I booked this hotel for two reasons. The main reason was the fact it had a gym and a sauna. It is something I always look for when I am away. Reason two was for the 4-star rating that it has. The hotel lived up to expectations in most ways, and the four stars are because the sauna was a very good sauna and the staff are more than helpful when needed. Nothing was too much trouble for them. The hotel is dated, but not in all rooms as I found on my second visit. As soon as you walk through the front door which bangs on entry and exit you can sense it needs upgrading. I was here for 6 nights so got a feel of what things were like. My first room was on the ground floor. In the corridor just down from reception through the first door. These rooms are in need of an update. Changing the carpets and wood decor is necessary. The windows open around 3 inches max and can be difficult to close if you cannot read how to close them. When you switched the bathroom light on the fan kicks in. This sounds like a jet fighter taking off. It continues to run for a few minutes extra after you have finished. The furniture is all old dark wood, and it makes the room feel dark and old, along with the aged carpets. The radiators and heating work when it feels like. Sometimes it was on, and other times it was off even if the radiator was set to on. It could be quite cold in the evenings, as the heating did not seem to work all the time. The rooms are cleaned daily and the cleaners do a good job, but sometimes miss out on the coffee and tea top-ups. On my 3rd night, I requested a new room for the next day. They get quite a lot of works employees staying, which is no problem. However, when two of them are sharing the room above you, you can feel and hear every footstep that they make because of the wooden floors needing sorting out above. They creak and bang with every footstep. You can even hear the cupboards moving on the floor above and the doors banging. If you are a light sleeper, request a room on the top floor. I was moved to the room upstairs for the rest of my stay. The decor was exactly the same as the previous room. Total upgrade needed. The radiator in this room failed to work at all and the manager brought me an electric radiator until it kicked in. It did kick in around 2 am. There was some kind of boiler in the room somewhere that kicks in during the day and in the evenings. It was a windy night and you could hear the corridor doors banging because of a draft all night. The fire doors do not close fully, and for light sleepers, this is noisy. Breakfast is served by friendly staff, and they do a good job. It is warm and welcome and was never an issue. A good Italian coffee machine would be nice. The gym, sauna, and pool are the bonus for this hotel, and the friendly staff keep the hotel running smoothly. I would recommend it and use it again for these reasons. On my 2nd stay I was given an upgrade on arrival and stayed in a room on the ground floor further down through the hotel. This was a much quieter room with a nice view out of the window, which actually opened all the way this time. The décor was better and it was clear that this room had been updated. It was exactly the same layout as my previous room, but a few small changes make all the difference. The dark wood was still present and could really do with being replaced, but you can see the amount of work that would be needed to do that. Staff are really friendly and the gym is a godsend if like me you like to use the sauna and gym on a daily basis. I enjoyed both of my stays and would definitely recommend the hotel. Some of the floorboards need sorting in some of the rooms for a good nights sleep. But the friendly staff are there to help if you have any issues.

"Craig"
Hirshal2, 22 Mars 2022

Spent 2 nights on a D,B&B deal. Room was an executive, good size and possibly recently decorated, no scuffs or tired looking grout. All fresh and lovely huge bath. Room took a few hour to heat up, but once heated was fine, maybe hadn't been used for a few days. Meals portions were large, but still managed to do the 3 courses, just! £30 meal allocation each, which allowed you to get 3 courses from most offerings on the menu. 4 different dinners and all lovely. Breakfast great too, potato scones instead of hash browns would have made it perfect. Staff very attentive and helpful, but not overbearing. Only a couple of miles from Dunfermline Town centre and Pittencrief Park.

"girls night"
Traceybeggs, 20 Mars 2022

Stayed here on the 19th of March with my daughter . We had a lovley evening and the food was fantastic . At breakfast my scrambled egg wasn't cooked as much as I wanted there was no issue when I asked for it to be cooked more they could not have been more helpful.Restaurant staff were fantastic and will definitely be recommending the hotel to family and friends

"Wouldn't even waste your money at this hotel."
ChloeTCJM, 15 Mars 2022

I am extremely shocked to have come back from my stay and seen all positive and amazing reviews as it is very different from my stay! My boyfriend and I stayed at the hotel for 2 nights. Upon arrival (check in 15.00pm) that our room wasn't ready- at 16.00pm we were told our room was ready. We stayed for 2 nights with absolutely nothing included and spent a lot of money despite us having to wait an extra hour you'd think they would put a complimentary breakfast on one of the days. We attended the restaurant within the hotel on the first night of our stay. Both ordered ribeye steak which we refuse to believe that what was put in front of us. We were having to cut round fat to find bits of steak and it is also very expensive for what you actually get. We were never asked how our food was however we did address that our food was poor and the waitress was silent and said absolutely nothing- as if we just had to deal with it. I refuse to believe that the staff went ‘above and beyond' our experience with the staff was extremely poor. Not once during my stay did I feel welcomed to the hotel. On departure my boyfriend was asked how the stay was, his reply was ‘the food wasn't great'. The girl at the reception at the time response was ‘alright, see you later'. The staff clearly aren't bothered about there customers stays. My boyfriend and I are not locals and after speaking to a few locals the same things were said how the hotel has went extremely down hill. The only positives from the hotel was it was clean, comfortable and the swimming pool area was nice. Apart from that we will not be back and I would never recommend anyone to stay there either.

"Weekend stay"
Busterg88, 13 Mars 2022

Beautiful location . Feels like you are a million miles away . First impressions: staff! They went above and beyond from the minute we arrived . There was no holding back on quantity or quality when it came to the finishing touches or the extras that were served with meals or drinks . The food was out of this world , the atmosphere was chilled . There was a mix of people from clearly all different backgrounds etc and it was clear that the staff didn't treat anyone any different . The customer service levels were 5 star . Happy happy team thats for sure . The rooms were clean and basic and catered for what you required on booking . The health spa included in the stay was a lovely bonus . Full use of everything. Spent a lot of time in our room as we did over indulge on the cocktails and food but who could blame us. Requested a private area to dine and were catered for every time . I think the staff at the keavil should be really proud of themselves for the effort and hard work that goes into that place . Will definitely be back and even more so in the summer as I can only imagine how beautiful the place really becomes when in full bloom .

"A wee hidden gem"
Malc2558, 07 Mars 2022

A lovely hotel with great facilities for the price. Very comfortable beds and well appointed rooms and bathrooms. Hotel is set in picturesque grounds about 0.5 miles from main road (accessed via a long driveway), so no disturbing outside noise. Fitness centre has a decent size pool, a steam room, sauna and jacuzzi and gym with plenty of up to date equipment. Plenty of car parking spaces and lovely grounds to sit in or wander if weather is nice ... Restaurant also has an outside terrace which would be lovely on sunny days, warm evenings. Staff were very nice, especially at the check in/reception, and the fitness centre. I would say that this hotel is fantastic value for money considering the facilities on offer. It's a perfect base for exploring the nearby (2 mile) historic town of Dunfermline and surrounding areas. The long (0.5 mile) driveway leading from main road to hotel is unlit at night so requires caution if walking. A taxi from hotel to Dunfermline town centre is approx £10. Some great bars and restaurants in town centre. We will definitely stay at this hotel again.

"Highly recommend Keavil House."
Robert F, 04 Mars 2022

Had a one night stay at Keavil House, dinner, bed and breakfast. Room was superb, really clean and comfortable with a four poster bed. Large bathhroom was immaculate and a great view into the hotel gardens from the windows and door. Food was of great quality in the restaurant and like wise the breakfast was also the same. Overall I really recommend Keavil, great friendly staff and superb amenities.

"Great Family Short-Stay Holiday"
izabela_sunflower, 27 Février 2022

Nice and comfortable place with a sensual climate. My family has really enjoyed it as we have been looking for spa facilities as well. Lovely area for sightseeing. We have been travelling with our friends and have had 2 separate rooms next to each other which has been an asset.

"Hard working team who welcome and take good care of their guests."
Gail R, 24 Février 2022

I am always full of admiration for this hard working team led by Mr Doga, General Manager. He orchestrates a team who all deserve plaudits. A guest can only recall a few outstanding names, but they were all very professional and friendly. Craig, Head Receptionist, is a fine ambassador for the hotel. Friendly, helpful and professional. Always knows which room I like in the Hotel. Nicola at reception was especially helpful to my relative, a guest I had booked an additional room for, just a few days before our longstanding booking. Great customer service skills when a difficulty was encountered. Rachel, Duty Manager, is a young woman who instills great confidence in any guest. She has the capacity to observe every situation and immediately identifies what is required. Friendly, professional and helpful. I had the pleasure of engaging, this visit, with Etienne. Utterly charming Duty Manager, professional and with a good sense of humour. He made our visit really special and my guests, (Mother and my Cousin) were singing his praises. Chris (Operations) sorted all issues cheerfully, and lastly, Brian has maintained the landscaping beautifully, in challenging circumstances.

"An excellent choice to visit all local attractions."
D8755KMmargaretd, 24 Février 2022

Absolutely excellent hotel. Facilities were first class with the pool etc. All staff were courteous and extremely helpful. Food was excellent. All areas were very clean. Looking forward to a summer visit to enjoy the gardens. Great family venue

"Excellent Hotel"
Linda87268, 17 Février 2022

We have stayed here a few times. On arrival, we asked for a quiet room away from family rooms after a previous bad experience at another hotel. Receptionist & Duty Manager found the perfect room for us. We had a quiet relaxing 3 night stay. Will definitely be returning soon!!!

"Outstanding customer service"
Maurice-Sedgewick, 17 Février 2022

This was a truly memorable stay. The restaurant is top notch and the leisure facilities wonderful. The people are so friendly. The star of the show was however Daniel the Maitre d' who went that extra mile in helping me out. A true Gentleman. I can't wait to come back and explore the beautiful countryside . I would not hesitate to stay here again. It's great value, warm and welcoming. Highly recommended.!!

"Wee cheeky over night with the mrs"
386joshp, 14 Février 2022

Was great from start to finish could have had a better view though but the room was perfect. Executive double. Bed was huge and the staff were really friendly. Only thing was I felt there could have been more on offer with the breakfast but all in all would defo stay again.

"A Wee Gem"
Reyn0ld0, 14 Février 2022

We have returned today from a 1 night stay, B&B (although we had dinner at the hotel), 2 adult and 2 kids (7yo & 9yo). My expectations weren't high, as we booked direct with the hotel and it was less than £130. I'm blown away by the value for money here! We have had a few overnights of late, Stirling, Edinburgh etc. And tbh, had felt a decline in service levels. We aren't ones to complain though, and put it down to Covid and the stress on the industry, staff shortages etc., which is understandable; however, the service we received at this hotel was phenomenal! Without a doubt, the most valuable asset this hotel has is its staff. Some of the warmest and most welcoming people you will meet! Every single staff member, regardless of their role, were friendly and helpful. Couldn't do enough for you and genuinely appeared to enjoy their jobs. Before I left I saw one of the maintenance team come through the leisure centre main door, hear something a little off and straight away, he was getting a screwdriver to fix it. That was the attitude throughout the place. Staff who seemed invested in their jobs, trying to make everything perfect. ROOMS - clean and comfy beds. We were in the family room, which was really spacious and comfy. FOOD - top class! There is a kids menu although it isn't on the website. Main meals were £5 and HUGE! 5 or 6 options to choose from too. My wife didn't like her main meal (pasta), but not through poor quality, it just wasnt to her taste. We didn't complain, but a staff member noticed she hadn't eaten much of it and in the end, removed it from our bill, but we didn't ask for this. Very kind and understanding. The rest of us loved our food and breakfast was outstanding! Really high quality and fairly priced. POOL - great size and room for the kids to play about without getting in the way of anyone wanting a swim. Also a small kids pool for younger kids, jacuzzi, steam room and sauna. LOCATION- we went to Burntisland today and were so lucky with the weather for Feb in Scotland! Really sunny and the beach is blocked from the wind. I think it was around 20 mins drive. We then drove to Culross, which was 30 mins. Really picturesque. My wife wanted to see some of the locations that a series she watches was filmed at. Cant remember the name though. All in all and brilliant overnight. All of us loved it and can't wait to go back. Best overnight in years. 5* The photo is Burntisland beach.

"Short getaway"
brydo86, 13 Février 2022

Stayed for one night in this hotel. Very clean, large room, comfy bed good heating. Reception didn't make mention of anniversary stay which was disappointing. Next door snoring was very annoying at bedtime, seemed like they were in the room with us so definitely not sound proof! Water in morning shower wasn't even lukewarm.

"Fantastic Stay"
valerieburns09, 07 Février 2022

Had a fabulous 2 night stay. Very clean and comfortable, staff were amazing and made us feel special. Food was yummy and the leisure area, spa was spotless . Would highly recommend a stay at this hotel

"Keavil House"
matthewcottam, 01 Février 2022

Some of the best staff i have come across at a hotel in recent years. Great facilities, comfortable beds, ideally located and the leisure facility is a nice added bonus. Will be staying here on future business trips.

"dissapointed"
Sightsee30721969578, 01 Février 2022

The hotel looked nice, however when we got to what we were told was an exec room by Central reservations, it clearly was not. Room decor very tired sat in the seat then the arm of the chair came away, dents in walls. We could hear the next door TV through the wall and their conversation. The leisure center was good and in general the staff were friendly. But definetly not worth the 24,000 points taken from my rewards account.

"Great stay and will be back!"
janelovesajolly, 29 Janvier 2022

This was a gift! Superior room was really spacious and mattress was excellent on bed. Slept so well. Room was very clean. Had dinner there too, food was superbly cooked as was breakfast. Couldn't fault it! Leisure facility not connected to hotel across car park so not for me. Overall, I will be back for a chill out!

"Overpriced Basic Hotel"
KerryNicoll, 03 Janvier 2022

Stayed in better value budget (Premier Inn) & cheaper up market (Hilton Hotels) Breakfast bland & luke warm, had to re ask for our toast then served dry. butter brought to table much later, served ½ a slice of Haggis with Full English. Lock on ensuite door did not work, light over vanity mirror so dim I had to apply my makeup in the ensuite as better lighting. Checked prices online & discovered we were charged £154 for a standard double priced around £81. Friends stayed on the same night in a free upgraded to executive room for less (£141) no upgrade was offered to us. Room was clean & bed was comfortable.

"Amazing stay, we're booking up again!"
LoveSleepandFood, 03 Janvier 2022

Thank you to all the staff at Keavil House! We stayed on the 30th Dec for our 12 year wedding anniversary and we were totally impressed. The superior room had a very very comfy bed. We win a quiz too! The spa was lovely, the food was amazing - big compliments to the chef as I am Dairy Free and he made me the best dish of 2021!!! Thank you. Our room was gorgeous, spotless clean, cosy and warm. The staff are happy at work and it shows. Felt very safe as good Covid19 procedures are in place. I cannot fault our stay, we cannot wait to visit again. All the best for 2022!

"Average stay, not as luxurious as it was."
Yvonne C, 27 Décembre 2021

Room was freezing on arrival after 4pm on a freezing winter day. Huge radiator in large twin room was set at "off". The hallway was warmer. The decor was very 70's! Surprised, I expected more up to date from this well known hotel. Our room was mainly dark, depressing mahogany. Bathroom basic. Breakfast was good, but we had to go ask someone to bring tea, coffee, etc. Staff not particularly attentive & hadn't even noticed our arrival.

"excellent stay"
johnclarencem2021, 22 Décembre 2021

wow to the hotel, wow to the staff, wow to the food and wow to the leisure club and staff. we shall be back. cant say anything nice enough we just had a great experience from start to finish. great hotel in great surroundings.

"our visit has truly made our year"
hmD1844JF, 22 Décembre 2021

We came for the christmas party night on the saturday but stayed 2 nights. the whole experience has left me with a sense of joy after what can only be described as 2 years of Hell . The staff were amazing from the second we walked through the door and greeted by the friendly reception staff The waiters and waitresses and barstaff doing the party night were so cheerful and they actually came across like they wanted to be there and full of smiles . The general manager , i think his name was jason was on hand also and was also very friendly and hands on too. On sunday in the restaraunt the food was Lovely , I would highly recommend the surf and turf , and the staff were just as friendly and polite as the previous night. Our room was lovely and clean and we got the pleasure of meeting some of the housekeeping staff aswell who were also very friendly and attentive. If you stay in this hotel be sure to make use of the leasure facilities , so relaxing and clean and I have to say its the best hotel swimming pool we have used And it seems all the staff are happy to work at the keavil as the leasure club staff were joyous and friendly and happy to help . Thankyou to you all for lifting our spirits and kicking off our festivities with a fabulous memory . merry christmas xx

"Excellent value"
d8asb, 18 Décembre 2021

The breakfasts are excellent quality and the evening menu is really flavoursome .The free use if the spa area is a bonus. All the staff are so helpfull and attentive.We have visited 4 times and highly recommend it.

"Brilliant hotel, second time here and very happy"
Rona H, 17 Décembre 2021

Had a wonderful stay here. Spa is amazing and so relaxing with all the families to a very high standard. Very friendly staff who were helpful, funny and kind. Beds are so comfortable and I'm very fussy about beds but slept so well. All round brilliant stay. Second time here and will return.

"Christmas Party Shambles"
612cathyf, 12 Décembre 2021

Absolutely shocking experience! Had to wait almost two hours past check in time to be allocated a room AND only getting one after refusing to move from reception! There was a large group of young party goers who were clearly inebriated, being sick everywhere and the toilets were disgusting! The same group were allowed to jump around dance floor (not dancing!) and not once checked by any member of staff! A really bad experience! Also wont be surprised if there is an outbreak of COVID as the tables were too close together and no-one was checking the party goers for not wearing masks!

"food not great, poor service, not great experience"
carolinemE8621FB, 12 Décembre 2021

Stayed here for a Xmas party night and overnight stay. There was only one receptionist on duty and a long line of guests waiting to check in. I used the online check in prior to arriving , however had to wait 20 mins to get service. The room was nice clean and comfortable, shower was poor, a very light spray and look really old. I tried to phone reception at least 10 times and was directed to a full voice mail. My friends and i attended the xmas party and, the venue looked lovely, however the meal started at 7.30 and the music did not start until 10.30. It just too ages for the meal to be over with. I had the goats cheese and it was hard and could not be spread on the breads that came with it. The Turkey was hard and dry and processed :( the Tart was so hard , you could not slice it:( that cost £37.50. The young waiting staff were polite and worked hard. The Disco was not any better, Not one Christmas song played, all EDM dance music. We left for our room at 23.30. At 1.30 we woke up to the shouting, screaming and jumping in the rooms above and in corridors. This went on for 10-15 mins then stopped abruptly ,so i could only imagine that someone complained. Breakfast included Cereals, Croissants fresh orange coffee tea toast and cooked breakfast. There was no Croissants or orange juice left. It was not replenished. The fried eggs were burnt to a crisp, had to scrape the egg off the burnt base. Never had eggs like that in a hotel! Just not a good experience. Wont be back.

"Receptionist couldn't be less interested."
Fatbill911, 02 Décembre 2021

My fiancée and I stayed here from the 26th to 28th November 2021. We arrived excited but didn't exactly get the warmest welcome. I was very confused by the receptionist who said that my card hadn't been charged and needed charged. I had paid the stay in advance and as you can imagine began looking for my confirmation email. She then explained that because I paid Hotels.com she needed to charge them. Why she had to tell us this and cause such confusion I don't know. Later on the night of arrival, the hotel experienced a power cut due to Storm Arwyn which I absolutely understand could not be helped. However the response of the hotel reception was terrible. At no point did anyone phone our room or come to our room to explain what was happening. I went to reception where the same receptionist was sat in the dark on her phone and not even looking at me when I asked if there was a power cut. It was the restaurant staff who came to help and gave us candles. They explained what was happening whilst the receptionist sat on her mobile. Due to the power cut the taps stopped working and there was no water. But there was absolutely no offer of any bottled water and this lasted 3.5 hours. I was gobsmacked that a Best Western hotel would offer such poor service. However, the breakfasts we had were lovely as were the restaurant staff. There was also an older male on reception during the stay who was super helpful. The bed was also super comfy. It's just a shame that the initial female receptionist had such a poor attitude. She must have been having a really off day. I certainly was annoyed by her poor service given what I had paid for the two nights! I was very close to checking out in the Friday night and going elsewhere.

"Worst hotel I have stayed in"
Pioneer01375569611, 25 Octobre 2021

Total disappointment. After reading all the great reviews on this supposedly 4 star hotel and looking at the pictures of the beautiful room's on there website I decided to book this for my wife's birthday. On arrival we had a speedy check in and allocated room 17. On the way to the room the hallway carpet was heavily stained, the doors dirty and in need of painting. the room was tired looking and the heating didn't work and it certainly didn't look like any of the photos on the website. The manager was reluctant to move us and put an electric heater in the room. After challenging this I was offered a second room which wasn't any better. I showed the manager photos of the rooms advertised on their website only to be told that there were no rooms like that and photographers had a way on enhancing and making things look better than they actually are. A third room was offered that slightly resembled one of the rooms on the website which we accepted but still not a 4 star in my opinion. On a positive note breakfast was great but would have been better if we got the toast we ordered I certainly wouldn't stay here again or recommend it to anyone Maximum 2 star

"Cannot recommended this hotel for a weekend stay"
Annette C, 24 Octobre 2021

Just back from a 2 night stay at the Keavil House Hotel. As weekends away are few and far between due to family circumstances they are precious to my husband and myself. We managed to get a last minute booking in an executive room to give us that bit extra space to relax. Although room 103 was cold on arrival it was acceptable for us. However shortly before going to dinner we noticed that there was a noise like constant running water. It was still there when we returned to our room. The manager came up and said it was the water tanks constantly filling and offered to move us to a smaller room which we gratefully accepted as we would have had a very disturbed sleep. The following morning we went for breakfast which was included in our stay only to be asked if we had booked a table. This is the first time we have ever encountered having to book a table for breakfast. At reception the previous afternoon we were asked if we had booked a table for an evening meal. No mention was made of breakfast nor was there any information in the room regarding breakfast. We had asked about breakfast times at dinner but were not made aware that we had to book a table. We were asked to wait in the lounge until a table became available while other guests who had booked tables continued to be seated in the restaurant. When asked to go through to a table we pointed out that a gentleman had already been waiting there longer than our 20 minutes. We were told that there were more tables available but he still had another 5 minutes wait after us. We asked for milk to go with our porridge which never arrived until I complained 5 minutes later? The next table asked for orange juice which never arrived. They just got up and left. Twice throughout our stay staff tried to give us drinks that were ordered for other tables. They also tried to serve the same drinks twice to another table. The restaurant seemed to be staffed mostly with young inexperienced staff who struggled to cope in a very busy environment. We took time to register our complaints with the duty supervisor and the manager. They accepted our complaints and said that they had 2 weddings on that day with a great influx of guests arriving for breakfast at the same time. The blame was put on new reception staff not passing on the correct information and a lot of inexperienced staff in the restaurant. We booked an earlier breakfast today. It was like night and day. The same staff not under pressure gave us excellent service. We certainly don't feel that we have had a 4 star experience at this hotel and therefore would certainly not recommend it for a relaxing break.

"Tired and dirty room"
VickiDoubleYou, 22 Octobre 2021

We stayed in a family room for two nights. Our room was in need of refurbishment. It was old fashioned, tired and required a deep clean. The shower curtain was fit for the bin and the sofa bed was so uncomfortable we asked for another duvet to fold up and lie on. It looked like chewing gum had been trampled into the carpet and the fan in the bathroom was caked in dust. We didn't eat, have drinks or used the swimming pool in the hotel so can't comment on the facilities. What we saw of the restaurant it looked nice and recently refurbished. Had Nicola asked how our stay was when we checked out we'd have given our feedback prior to leaving.

"Pros & Cons"
granfrimxania, 21 Octobre 2021

This hotel is quite some distance away from the road, despite being in the centre of the town, so tricky to access if not on private transport. Problems with heating on first night - no heat at all in the rooms but there was a warning about hot water problems so that may explain it. However, they should have offered additional electric heating and they did not. Room service only average with our wash hand basin not cleaned throughout our 3 night stay, but I can put this down to staff shortages. Breakfast very good, if slow at times once again down to staff shortages.

"Excellent Stay"
Avril I, 18 Octobre 2021

We had an excellent 2 night stay, friendly staff, lovely hotel in a quiet location, lovely room with tea/coffee provided, spotlessly clean throughout the hotel and the leisure facilities were excellent with a lovely spotlessly clean pool and jacuzzi.

"Great stay"
steevo71, 18 Octobre 2021

Polite friendly staff that went out there way to help. Pillows not great in bed and bar prices expensive over £10 for a pint and a vodka fresh orange. Room was nice and comfortable but needed a freshen up but very clean.

"Romantic Anniversary Weekend"
Colette R, 17 Octobre 2021

Room and facilities clean. Pool/sauna & steam room lovely. The best things however has to be the food and the staff. Breakfast was an absolute treat and evening meals were among some of the best food we have ever had. The waiting staff were attentive, fast and friendly and so nice we will definitely return. Please pass on our compliments to all concerned and we will see you all again soon.

"Excellent Hotel"
gemmabN4833CI, 10 Octobre 2021

The staff were very friendly, professional and extremely helpful throughout our stay. The food was absolutely delicious and the facilities were great. Our room was cleaned every day with fresh towels each time. The hotel was in a lovely quiet location and a suitable distance away from Edinburgh city centre. Plenty of space for parking. I would highly recommend this hotel.

"5 day holiday to Scotland"
elainet592, 08 Octobre 2021

The best western plus is a lovely hotel with access to the leisure centre. All the staff are very helpful and friendly. The staff wear masks around the hotel and visitors are expected to do the same. The food in the restaurant is excellent we ate there every night and each meal was delicious. The only downside is I wish someone would teach all staff how to clean tables properly.

"Needs some updating"
870milesb, 06 Octobre 2021

Hotel needs some work doing to it for a 4 star hotel and the price. It hasn't had a refurb for a while and the rooms are old fashioned and this shows. The spa is of a good standard, but the changing rooms, sauna and steam room need some updating. It was quite busy in the pool so getting a chance in the hot tub was hit and miss. Restaurant served nice food, but with a wedding on the same evening it seemed staff may have been stretched and the cocktails were not to the standard I would expect for £8. Staff were friendly no complaints there. Breakfast was good value for money at £14 each for everything we wanted.

"End to a summer break"
Stuart P, 03 Octobre 2021

Very nice hotel in a quiet area. The staff are very friendly and helpful making you feel very relaxed. Our dinning experience was very good. Staff very nice and pleasant. The two evening meals taken were very enjoyable. Breakfast was also very good and you had plenty of choice. We went for a swim and had a good experience in the leisure centre. Plenty of parking.

"Anniversary Break"
Eileen T, 28 Septembre 2021

A great weekend break away,Staff in thehotel are brilliant,every single memberof staff we met were lovely,cheery and very welcoming.A specialmention for Megan(with the blonde hair) who was our server in the resteraunt both nights,what an absolute gem of a girl,well mannered, knowledgeable of the area and a total asset to the hotel,I really cant speak highly enough of this lovely young lady. We stayed in a garden room which is absolutley perfect if like me you are a smoker. The gardens and surrounding areas are beautiful and very well mantained. The room itself was stunning,spotlessly clean and very spacious with a gigantic bed. We had dinner both nights which was really nice,and the breakfast was lovely,although the contintal was a little limited. We made great use of the pool and leisure facilities,which again is one of the best ive been to in a hotel,immaculate and very well maintained. An all round brilliant hotel,cant wait togo back.

"Fantastic weekend"
maxinefallon, 27 Septembre 2021

The hotel was lovely with a friendly and personal service and atmosphere. We enjoyed the restaurant, bar and leisure facilities. Our room was large and comfortable, and thoroughly cleaned with great WiFi access.

"Overnight stay on return from holiday in the Scottish Highlands"
Y9741XHbrianr, 23 Septembre 2021

Last night of 10 while on holiday in Scotland with wife and friends. Warm welcome. All areas of the hotel clean and comfortable. All staff polite, courteous and helpful. Evening meal and breakfast delicious. Spa and swimming pool available but not used on this occasion. Ideal location for a visit to Edinburgh.

"Well done Keavil House!"
Paradise529841, 18 Septembre 2021

From the minute you arrive to the minute you depart. Your satisfaction is "job one" - well appointed rooms, bar and far above hotel standard gym, sauna and pool will please even the most discriminating traveller. This is an un-solicited review by a real person not affiliated with the Best Western or Keavil house.

"Scottish excellence"
Stephanie M, 14 Septembre 2021

Wonderful hotel in gorgeous surroundings complete with golf and spa and pool. The food was amazing as was the service and care. The hotel is in easy reach, a short bus trip, to Dunfermline, a lovely old Scottish town full of things to see.

"Friendly hotel out of the way of busy traffic"
699sheena, 01 Septembre 2021

Own grounds to be able to walk around. Good spacious rooms with very comfortable beds. Nice menu and food well prepared. Didnt have time to use the leisure facilities but they looked good from a distance

"Great stay"
JUBEJO, 28 Août 2021

We moved to Keavil House at short notice from a neighbouring hotel that couldn't cope with some basic accessibility requirements for my elderly father. From contacting Keavil by phone, talking through the accessibility options, and coming to have a quick check before booking, the staff were fabulous and very genuinely helpful. We moved and my parents had an executive accessible room that met their needs almost perfectly. All the staff from restaurant reception and cleaning teams were lovely and really helpful. The hotel is a bit tired in some places but the people really make a place, and we wouldn't hesitate to stay again if we were back in the area

"Lovely hotel and great leisure facilities"
RebeccaF2786, 21 Août 2021

Stayed here for 2 nights with my family (2 adults & 2 children) for a short break from Leeds. I could not recommend this place enough, we booked it last minute through booking.com and so glad we did. Really lovely hotel and lovely staff who are very attentive and accommodating. It's such a well kept hotel 10/10 for comfort and cleanliness, Housekeeping do a great job. The gardens on the premises are nice, loads of room for the kids to run about and explore, my two went out for a play after dinner one evening while me and my husband had a drink and then again the next morning after breakfast. The leisure facilities are brilliant too the pool and gym are faultless and the changing rooms are the cleanest I've ever been to. We stayed here to visit Edinburgh it was probably about a 30-40min drive but really doesn't feel like it once on the road it goes very quickly. We will definitely stay here again.

"Excellent stay"
sue0270, 20 Août 2021

We were looked after from start to finish. Nothing was a problem at all, very friendly staff especially Craig who greeted us when we arrived and told us some great places to visit. Would definitely recommend.

"Great Service and friendly staff !"
NicoMTaylor, 19 Août 2021

Great hotel, clean and tidy with very spacious well kept rooms. The staff are all very friendly and make the stay a pleasure. We even brought in our own freshly caught lobsters, and the chef Paul did an amazing job preparing them for us ! Would highly recommend not only the hotel but especially the restaurant ! Thanks for the great service :-)

"4* it was the most unpleasant stay we have ever had in a hotel."
k21les, 13 Août 2021

Roof works going on at 8am, no extras in room that were pre paid for, in room 36 (executive double lol) next to the boilers/laundry. No sleep was had due to the noise. No bar snacks/meals. It's up for sale and the service is truly awful.

"Sun standard room cleanliness"
FarAway13705612329, 13 Août 2021

The hotel was fine with good facilities. However our trip was spoiled due to poor housekeeping in our executive room. We were completely missed after our 1st day. We complained and reception stated we would be prioritised next day. All they did was refill tea bags/ milk and replace 2 towels we had left on the floor. Used glasses were not removed. Glass surfaces not wiped down. In general the riven floor tiles were grubby and requires scrubbing to remove dirt. The shower hose was covered in mould on the corrugated hose. Breakfast was good and done to order. Facilities good otherwise I would have given this 1* We have used this hotel on countless occasions when visiting Scotland. I will be looking at other accommodation in future as standards have definitely dropped

"birthday treat"
lsA9055OO, 05 Août 2021

hotel was lovely breakfast plenty of it swimming pool nice rooms clean and tidy staff were really helpful and friendly we would definitely stay at hotel again we had a downstairs room it had a door out on to the gardens it was lovely you could sit outside

"Lovely stay"
SvetlanaV1234567, 03 Août 2021

We stayed as a family with 2 teenage boys and had two connecting room. Lovely pool and spa, nice breakfast and dinner. Nice location to explore Edinburgh and surrounding areas. We also went to Stirling and St Andrews.

"Lovely hotel and pool"
Kathryn C, 03 Août 2021

We had a lovely stop over at this hotel. Nice rooms, spacious and clean. The pool was great, staff very helpful and the kids had a blast whilst I relaxed in the hot tub. Wad very busy at breakfast time.

"Excellent"
Claire S, 31 Juillet 2021

We spent 4 nights at Keavil House Hotel in July 2021 as a family of 5 (2 adults and 3 kids age 10,7 & 2). We had a large family room which was lovely if a wee bit hot. Weather was unusually warm so a fan was requested and supplied. All hotel and spa staff members were helpful and friendly. Breakfast was excellent and made to order. We also ate 2 evening meals at the hotel which were also excellent. Kids menu available or half portions of main menu also available which our biggest 2 preferred. Thank you all at Keavil for a great stay

"Outstanding Hotel!"
jamesfduncan, 24 Juillet 2021

I don't normally do reviews but this hotel is a hidden gem! Hotel, grounds (which are beautiful and so well tended) and leisure facilities are fantastic. The staff and service provided are some of the best we have experienced anywhere and we are far travelled! Breakfast was amazing and being able to sit outside on the lovely balcony looking over the grounds was brilliant! We had dinner a couple of nights in the hotel too and the food was lovely and reasonably priced which was a bonus. I note most of the reviews are excellent but there are a couple of negative ones which I truly can't understand. If you are considering this hotel, book it! We can't wait to return.

"Lovely hotel, but family rooms are not ideal in hot weather."
Explorer23336855116, 24 Juillet 2021

Lovely hotel in beautiful grounds. Good sized rooms and competent staff. Swimming pool and facilities were fab. If you are having a family room in summer, I'd pack a fan - the heat is almost unbearable! If your kids are fussy sleepers, the sofa bed is most uncomfortable and the fold out beds are no better. There were no facilities for supper and the fruit bowl was nothing like the one in the picture - not worth £10! The restaurant was ok, but do specify that you want the kids meals to be served with the veg or beans, I didn't and the waitress didn't check if we wanted them, so they were served without! Theres a lovely walk through the grounds to a play park and the set up of the family rooms would be great in cooler weather if they sort out the painful mattresses! As a family, I was a bit disappointed with it being a 4 star, I can't fault the staff though, they were fab, particularly the suited gentleman in the restaurant!

"Great location & fantastic service"
cycletourleader, 22 Juillet 2021

Stayed here for 3 nights with my wife & 2 grandchildren. All of the staff were superb, friendly, helpful & very polite even with the additional burden of COVID. Everywhere was very clean & our room was excellent. Breakfast was excellent with a very good choice of both hot & cold food and once again it was obvious that the staff were working very hard to provide great service. We booked and used the swimming pool each day where again the staff were fantastic. The organisation throughout the hotel was very good and we'll definitely be returning. Thanks for a contributing to a great getaway

"Excellent Plus"
annewhite1967, 19 Juillet 2021

Rooms spotlessly clean , beds super comfortable, beautiful location, reception staff Audrey & Nicola are the nicest people, an absolute credit to the hotel, breakfast was amazing, staff couldn't do enough to help, will definitely go back in the near future.

"Lovely and quiet hotel"
AgnieszkaOzga, 19 Juillet 2021

The hotel is very spacious and clean,fab spa and food and drink facilities. Great area for children to explore as well. Breakfast were table serviced due to testriction but staff was extremely helpful and nothing was a bother. Will defo come back!

"Keavil hotel"
lynnebrown1, 17 Juillet 2021

Had a very pleasant stay, room clean ,bed very comfortable, breakfast amazing, staff couldn't do enough to make our stay enjoyable. Happy to give keavil hotel thumbs up would definitely stay there again

"Bizarre experience"
cheenuerens, 17 Juillet 2021

Beds, rooms and spas are ok. Bizarre experience with staff though. Some kind and service-orientated. The others are completely uninterested, cold, borderline rude and you get the impression that they just barely "tolerate" you bothering them, even if you're ordering something. Bizarre, to say the least.

"Great stay."
Sharkx, 28 Juin 2021

Stayed on business and was impressed with the hotel. Room wasn't biggest, but it had a door that lead out onto the gardens. Room was a little dated, but clean. The restaurant is really rather good. Reasonable choice and very good prices. Definitely four star quality. All staff encountered were excellent. An issue with disruptive neighbours was dealt with as well as could have been. Can't blame the hotel for scumbag guests who treat it like a Butlins caravan park. The grounds were very well kept and plenty of space to walk around in. Car parking was free and plentiful although everyone always rammed the closest one when the other was empty.

"Great Family weekend away"
I9718FWbeckyc, 12 Juin 2021

We stayed at this hotel for two nights as a family. We have a 1 year old and an 11 year old. When we arrived on our first night the room we were given did not have a sofa bed or a cot for our children to sleep in. However once we informed reception the lady on and the male manager were more than happy to help. We were upgraded to a fantastic room. The manager and waiting staff were all very helpful, hard working friendly, and great with my 1 year old. The food was amazing!! Great kids menu on offer Swimming pool was very clean and our kids had an great time! I could not recommend this hotel enough!! Will definitely be back!!

"My family and I weren't impressed"
Dream40711138457, 07 Juin 2021

No air con in 4 stars hotel. They advertise the hotel as a hotel with swimming pool but the pool is situated in health centre next to the hotel. It's accessible in certain hours. Really short menu and no kids menu in family friendly hotel. Staff friendly and helpful but they are unable to remember the orders they take.

"Very Impressed"
571linzic, 06 Juin 2021

Had a lovely weekend stay here. Quiet and relaxing. Out the way enough to make it a relaxing weekend or 10 mins in the car to the town. Staff were very pleasant and helpful. Food was amazing, not disappointed at all. Leisure facilities a bonus, lots of availability for the pool, prioritising Hotel guests. Can book a room with doors to the garden which is great on a nice day. Would stay here again. Only thing I can highlight and I'm picking at things here is the breakfast times on a weekend, only served until 09.30am, come away to have a lie in and need to be up on time to get breakfast.

"Superb hotel and staff"
6coco2012, 21 Mai 2021

we stayed here to go to a local wedding. The location was idea and down a long lane, so very quiet. The welcome on arrival was friendly and we were told about the Covid 19 restrictions and what we needed to do - wear masks, no alcohol inside but we could sit on the terrace. Our room had been sealed after being deep cleaned and everything was Covid secure. There was no room service during our stay - so beds weren't made but it really wasn't a problem. If we needed towels or anything else for that matter, then we asked and they were left outside our room. Had to pre book the use of the pool, temperature taken on entry and restricted numbers in using the hot tub, sauna and steam room, but it was no bother at all. Breakfast was delicious. We ate in the hotel one night - food was fabulous - the haggis bon bons were a hit with me

"Hard working team."
Gail R, 20 Mai 2021

A warm welcome, comfortable accommodation, delicious food, lovely grounds. Great pool. The team at this hotel work very hard, in challenging circumstances, to provide excellent service and customer experience. I was sorry to leave and will be booking another trip soon.

"Very nice weekend stay"
lonicerabb, 18 Mai 2021

Good value, clean, excellent breakfast well decorated and maintained building grounds and roomLovely conservatory for dining. Nice outdoor space to have a drink. Beautiful swimming pool. Overall very nice.

"Birthday treat"
Shona C, 16 Mai 2021

A wee treat for hubby's birthday. Hotel sits in a lovely spot, only 10 minutes from centre of Dunfermline and very handy for the Fife Coastal Trail and Edinburgh. Enjoyed a nice meal in the restaurant which overlooks the mature garden.

"Birthday celebrations"
coolkaj, 12 Décembre 2020

We made use of the fantastic offer that was on for my stepdads 60th birthday. My husband and I had a lovely big room that was so warm on arrival on such a miserable day. Unfortunately my mum and stepdad weren't so lucky as their room was cold due to a faulty radiator but they soon got moved to another room. The leisure facilities were great and we made full use of them during our stay. David who was our waiter for our evening meal was fantastic, he couldn't do enough for us. Food was good and breakfast was good and plentiful too. I would definitely return for a short break even though it's only about 15 minutes away from us but it was nice to get a wee break during these difficult times

"Lovely stay"
Derek N, 26 Novembre 2020

Booked to celebrate wife's birthday as couldn't leave our area at present moment and had a lovely stay. Thanks to Audrey at reception who booked us into superior room, very spacious and spotless. Used pool sauna jacuzzi steam room twice during our stay. Breakfast was delicious Can't fault our stay again Third visit and would return again

"Engagement"
Killy1923, 19 Novembre 2020

Had a fantastic few days away at the Keavil house Love this hotel Beautiful grounds and swimming pool is fantastic Food was outstanding and the staff amazing Special mention to David and Audrey Made our stay unforgettable. Many thanks Lee and Nic

"Disgraceful"
carolanng168, 17 Novembre 2020

I had reviewed this wedding venue very honestly a few weeks ago, giving the hotel a chance to step up and do the right thing after the theft of our wedding gifts and to refund the credit on our account, the review pointed out the good and bad points has mysteriously disappeared! Since our wedding over 5 weeks ago, we are still awaiting the refund of £384, confirmed by hotel email on 1st of October (before the wedding) and again on the 16th of October, (after the wedding). However they have decided on 12/11/20 That it's a smaller amount due back to us! Nothing extra was added to the wedding, in fact one table did not receive the drinks that we were charged for as part of the package! Time and time again our calls and emails are ignored. Legal action will now be pursued. AVIOD this venue.

"Weekend stay"
Cumulis1608, 16 Novembre 2020

We stayed at Keavil House from 13-15 November to attend our son's wedding at a nearby venue. We stayed in an executive room which was very comfortable. It was warm and the bed very comfortable. The reception staff were friendly and helpful as were the restaurant staff. Safety procedures to keep guests safe were clearly laid out and we felt safe whilst there. Our evening meal was good and the breakfasts thoroughly enjoyable. I would recommend the hotel to anyone. We didn't use the leisure facilities but they looked good

"Great relaxing weekend"
Semkm, 15 Novembre 2020

Just back from two night stay, felt very safe at hotel, everything in place to deal with our current situation. Lovely quiet location, very comfy bed, lovely room, swimming pool, jacuzzi and sauna open to book your slot. All staff pleasant and helpful, had both breakfast (served to your table) and dinner, all was very good. Had lovely weekend - thank you to everyone at Keavil House

"A hidden gem"
barnettodds, 15 Novembre 2020

This hotel was just what we needed after an eight hour car journey. I have described it as a 'hidden gem' because despite entering the post code into my satnav we were directed to a very pleasant hillside about 1/2 miles from the hotel. However once we arrived the welcoming could not have been better. everything worked and the cleanliness was exceptional. The bed was very comfy and the food in the restaurant was excellent. Overall a memorable experience.

"Good but not amazing"
Laurabonaura, 11 Novembre 2020

Very pleasant staff and everything else fine. I want to be more positive but there was nothing about the space to give it the wow factor. Perhaps nice if they made more of the history as the building is very old. Room (28) was not bad but nothing special. Breakfast was average but they were very accommodating and kind about food intolerances. Good as a stop over but perhaps not as a destination. The pool swim was a highlight.

"Great Place, will be back"
steven23051998, 02 Novembre 2020

had an absolutely delightful time at the keavil house hotel, food was excellent, my wife and i both had the goats cheese starter which was fabby! the deserts were incredible, the cheese board and the sticky toffee pudding omg!! service in the restaurant was A1, all staff we met were fantastic particularly as we were served by a lovely girl (Niahm i believe was her name) who was so very helpful and funny as well, she went out of her way to give us a relaxing and enjoyable stay which was greatly appreciated!! reception staff were all absolutely lovely as well and the older man who served us our breakfast was great! the leisure facilities were very nice, we had to book a slot to go in which was fine. COVID 19 procedures were in place such as hand sanitizer and a one way system which was nice and reassuring! the room was fantastic, spotlessly clean however the paper cups were not favourable for hot drinks.

"Wedding day"
carolanng168, 01 Novembre 2020

We had opted for the inclusive package which was a very good deal. However COVID-19 stopped our plans, we contacted the hotel regarding a change of date. We had to continually chase them up, our emails & telephone messages were often ignored, this was the case until a few days before the wedding. Finally everything was organised and our account was almost £400 in credit due to the now smaller wedding. We asked for this credit to be used for extra drinks for our guests. The day of the wedding went perfectly, the room was beautiful as was the garden for photos. The meal was delicious and service was great! We had a absolutely fantastic day. On leaving the Mountbatten suite at the end of the evening 2 separate members of staff were asked if it was ok to leave our wedding gifts (a gift hamper full of wedding related items & a voucher for a local restaurant) in the suite and both said yes as the room would be locked. The next morning as we went to collect our gifts and other bits and pieces we were heartbroken when we discovered the gifts had been stolen!! The hotel apologised and contacted the police. The hotel is saying they are not liable for the gifts in any way. Further to this utterly horrible incident we found out that none of our guests received any free drinks from the bar service, in fact one table didn't even get the wine that came with the included drinks package. One of the managers response to the query over the drinks was unprofessional. The General manager has been courteous and by email on the 16/10/20 stated that they are not liable for the theft and confirmed the credit and that we will receive this shortly. We are still awaiting this refund 1/11/20. We had paid in advance for our wedding. We also paid for 10 bedrooms in total. Our guests also spent quite a bit at the bar. So all in all we brought a fair bit of revenue to this Hotel. Huge lack of customer care and service.

"Tired rooms"
johndK4848BP, 01 Novembre 2020

The rooms are very tired. I failed to have an adequate shower because the water pressure was so low (i don't believe it was limescale...). Service was very friendly and there are COVID challenges that the hotel are attempting to deal with which is understandable. However, they seem to have overcompensated by keeping staff levels too low. I couldn't get hold of a receptionist to convey my issues. In short, the staff are great (when you can get hold of them), the location is good and the leisure facility is a saving grace for this hotel - the rooms and facilities are very tired.

"4 Star Hotel. 5 Star Service."
573stewartb, 29 Octobre 2020

9 day booking as a "bolthole" escape from a stressful family illness situation at my parents house round the corner nearby. So it wasn't really a holiday "break" as such. Don't remember all the staff names ( although David, Audrey & Nieve spring to mind) but ALL the staff were fantastic in reception, bar/restaurant area and in the fitness centre - friendly, sympathetic & understanding throughout our stay. Given current circumstances, their demeanour and atttitude were a big help. Current Covid procedures &| protocols all strictly observed in all areas of the hotel and fitness centre. Our room was excellent - super clean and comfortable. Agree with a previous poster on one small issue - a couple of proper cups and glasses might be better than the disposable cardboard ones in the room. Apart from being better for dealing with hot drinks from a guest perspective, it would reflect better on the hotel's environmental reputation as well. That's a small point overall thouth because as my review title suggests, I've paid more for less in terms of facilites, staff and meals than this before. Can't emphasise enough just how the friendliness of the staff was what made the whole stay worthwhile. Would thoroughlyo recommend and thanks again.

"Relaxing Weekend"
Crocusgrove, 26 Octobre 2020

Very nice friendly staff .Room a good size .Appreciate bath robes and slippers. Would have preferred a cup or mug rather than a paper cup.A bit dangerous for boiling hot tea .Need to ensure reception have a better supply of towels . All in all a lovely good value weekend .

"Brilliant stay"
Ieallan, 26 Octobre 2020

Just spent 3 nights at this hotel & it was amazing. From the moment we entered the reception area the staff couldn't have been more helpful. The restaurant was lovely, both breakfast & dinner delicious. Rooms were ok, nothing special, clean & tidy. The cleaning staff were great too, even tho they have a very difficult job at the moment. Would highly recommend.

"Rebooked visit"
Kenny01241, 19 Octobre 2020

Stayed on Saturday 17th Oct, was originally meant to be here in June but got cancelled due to lockdown,anyway really glad we rebooked,staff are excellent,reception very well mannered and helpful lady and the 2 duty managers for dinner on the Saturday plus breakfast on the Sunday are really good and attentive,nothing too much trouble and took time to explain all the new rules for covid...even the "youngsters" doing the serving were extremely pleasant ,the food though,evening meal was delicious but breakfast the next morning....one of the best hotel breakfasts we've had,plenty of it ,piping hot and really tasty,couldn't fault anything...oh and our room 107,excellent size,very comfy bed and faultlessly clean,wouldn't hesitate to recommend...keep up the good work in these trying times,well done to all

"Great stay"
lynnem51, 10 Octobre 2020

Stayed for 2 nights, nice clean rooms, very friendly staff nothing was too much trouble. You get served all food and drink due to Covid which is great. Rooms all sanitised. Spa was fine some restrictions due to Covid.

"Perfect visit"
sunshinekimmmy, 10 Octobre 2020

After a lovely day in Dunfermline bowling and adventure golfing we decided to spend the night here so the children could enjoy their first swim since lockdown.We arrived and were greeted by Audrey at reception who was just a delight.She could not have been more helpful and nothing was a problem to her.We managed to book 3 separate slots for swimming during our stay and loved every second of them.The gentleman at the health club was also lovely after signing in we got our temperatures taken each visit and he carefully explained all we needed to know.Breakfast was another highlight one of the waiters (didnt get his name very tall man with fife sense of humour as he put it )who had spoken to us in passing on a few occasions really made the experience for us as well as the amazing food of course. The room was also perfect.Clean towels were brought to our room on request as we needed to use them at the pool.It really was a perfect stay the grounds are also beautiful, we had the best time and will definitely return .The staff really make this place the beautiful hotel that it is.I hope they are appreciated. Well done and thank you to them all. See you soon.

"Lovely hotel "
Frizzante, 04 Octobre 2020

We stayed on order to spend time with our friends due to lockdown restrictions. The hotel is so friendly. Our room was large and comfortable. The bar is pleasant. The restaurant is decent with views over a lovely garden. Highly recommend staying.

"Romantic night away"
99robertm, 02 Octobre 2020

Stayed here for a night with my girlfriend and couldn't fault this place. The room was warm and comfortable and very clean, the staff were very friendly and food in the restaurant was delicious. Before traveling back home following day we used the swimming pool and steam room and will definitely return again.

"Sheer Excellence !"
Michael1966newhusban, 23 Septembre 2020

On behalf of my newly beautiful wife and I we were blessed to be married at this 10 star venue on 1st September 2020. Due to Scottish Goverment Covid 19 regulations we planned to get married outside in our back garden with just my Wife and I and my wife's 2 sons,however as Lockdown relaxed and the rules were ever changing on a daily basis it grew arms and legs as the Scottish Goverment allowed guests up to a maximum of 20 people excluding the Celebrant. With just 4 days to go faced with marrying my beautiful wife in her back garden i I thought this is NO wedding ? I called many hotels and venues for advice then i was blessed from heaven to call Best Western Keavil House Crossford Dunfermline,honest to God really blessed ! Then i called and my call was answered by Jason General Manager he was calm,outstanding,ultra helpful and just a fantastic man ! My wife and I Love him ! Then we met Dave on our appointment wow ! wow ! wow ! Mr and Mrs Kierney pure Love you so much ! then Nicole then Niamh then Audrey then our Mike our M.C. on our special wedding day ! This man is like SO awesome please give this beautiful man a Knighthood !! AS for Chef wow ! wow ! wow ! wow ! Gordon Ramsay go eat dog food lol and both beautiful night porters my Wife and I LOVE YOU !! AS for the venue thee beautiful peaceful and ultra romantic setting with perfectly manicured settings OUTSTANDING !!! AS for the room anywhere and everywhere in this Luxurious hotel spotlessly clean and Covid rules everywhere as it should be. The honeymoon suite was sublime ! Totally Awesome and how on earth could the beautiful staff at Keavil House with only 4 days notice managed to pull off my beautiful wife's and I every desire DEFIES BELIEF !!! My only regret my Wife and I can only award 5 stars. If you want a fairy tail Wedding or thee most romantic break in your lives please please BOOK NOW !!

"Comfortable and relaxing experience."
Y9741XHbrianr, 21 Septembre 2020

Warm welcome from reception staff and other members of the staff. Clean and comfortable room. Breakfast served on a hot plate with freshly prepared tasty food. Evening meal as good as the breakfast. Swimming pool and spa worth a visit. Location quite and relaxing. Plenty of parking spaces.

"First trip since Lockdown"
Nomad770709, 20 Septembre 2020

We stayed for 1 night as we took outlet first short break since Lockdown. Chose this hotel as we know it and have enjoyed previous stays. We thoroughly enjoyed our visit and was impressed with all the procedures in place. The restaurant was top notch and staff pleasant and helpful. We lived that we could use the pool. It was clean and quiet and thoroughly enjoyable.

"Visit to Dunfermline."
hastietodd, 14 Septembre 2020

Stayed two nights and enjoyed wonderful food and very helpful , friendly and cheerful staff. The hotel is well secluded in its own grounds in Crossford just over two miles from the centre of Dunfermline. an excellent location from which to visit local attractions. We will be going back again.

"Great time away."
Ruthybaby26, 14 Septembre 2020

Very clean.COVID safe hotel. Staff are friendly and extremely helpful. Food is great. Good location. Nice walk to the nearest pub on the main street. Plenty to do and see in Dumfermline and surrounding areas.

"Lovely Hotel"
lisabrand2, 07 Septembre 2020

Room was immaculate, the parts of the hotel we saw were very clean and tidy. Staff friendly. Only downfall we had was we left before getting any breakfast as nobody came to take our order and couldn't get the attention of staff, shame as it would have been a perfect stay otherwise.

"Very poor customer care"
anneconnor73, 31 Août 2020

I made a last minute reservation for a night away with my young daughter. I didn't request an accessible room even though I use a crutch as I can manage stairs. I merely asked how many stairs there were to our room and the member of staff told me rather accusatory that there was nothing in my booking about my crutch and then told me I would manage. I almost laughed at her attitude. I'm 46 and look after my appearance so don't ‘look' disabled in some peoples eyes and while I can deal with people staring I have never had someone treat me the way this member of staff did. I married in the hotel 6 years before and my husband and I would book in for our anniversary every year but I don't think I'll be back now after that. I put on a brave face for my little girl but I felt like I was an inconvenience when all I asked was how many stairs are there.

"Graduation celebrations"
carolcornett022, 28 Août 2020

We stayed at the keavil house hotel for our son and his partners graduation celebration dinner. The staff were very attentive even although they were dealing with quite a few people in the restaurant that evening. Overall stay was excellent and would highly recommend this hotel .lovely location

"I am full of admiration for such a hard working team. Very people centred. We had a lovely stay."
Gail R, 28 Août 2020

This hotel is led by a management team who are hands on and lead by example. They create an atmosphere of friendly, welcoming and considered customer service whilst still being professional, polite and efficient. As return visitors we noticed some necessary changes due to the Covid situation, however they did not detract from our enjoyment of a 4 night break for my friend and myself. The changes added to our sense of safety. Despite being reduced in staff and capacity we were able to enjoy the grounds and gardens, the breakfast and dinner service and fare and the housekeeping standards. These staff members work really hard to make sure their visitors are well considered. The kitchen produced a more limited menu, but everything was good quality, delicious and well presented.

"Lovely Place!"
h465h, 25 Août 2020

We had a wonderful dinner here, the staff were so attentive and friendly! we were seated and served by a lovely young girl who looked after us very well despite the restaurant being quite busy for a Monday night. We also received a great deal on our meal with the Eat Out To Help Out scheme. would definitely recommend a visit here, the food is fantastic and the atmosphere is perfect. My only gripe would be a slightly slow service but the manager explained that they were overbooked so the kitchen was very busy. Overall it was a fantastic night and we will most definitely be back!

"lovely to be back"
ahs1956, 01 Août 2020

we have been desperately waiting for the hotel to open so that we had somewhere safe to stay. Life has changed and things are different but the staff are as amazing as ever, so friendly and helpful while being professional. The room was spotless, we had no worries about anything. they are doing their best to keep guests safely separated without creating a prison. We were joined by friends one evening for dinner and they were very impressed. we had dinner on 3 evenings, haggis and venison casserole topped with clapshot which was tremendous. chicken breast stuffed with haggis on another which is superb and I had steak which was beautiful. My husband had the burger and pronounced it delicious. Twice he had the strawberry and white chocolate cheesecake, while i had the bramble and fragipane tart ( once, but it was scottish without overdoing it and was really nice). Breakfast was good, the buffet couldn`t happen, but my husband rave about the blackpudding!

"Awful"
G631CDhannahb, 27 Juillet 2020

Hotel is extremely tired looking, over priced for what you get. Locked out the hotel in the evening, nobody around in the morning to speak to, no breakfast served. No water in the room. The room was extremely dark and depressing. If this is the best western I'd hate to see the worst.

"Short Notice Accommodation During Covid 19"
sharronmclean, 25 Juillet 2020

The hotel staff could not have been more welcoming and accommodating during my short notice stay, especially during Corvid 19 and made sure that every precaution was taken to ensure a safe stay. Although the hotel was still on reduced staff the services and food were both excellent and I would highly recommend staying here.

""We're good to go" hotel"
JeffB4595, 22 Juillet 2020

We chose the hotel because it carried the "We're good to go" accreditation in connection with COVID-19. We always felt safe as it was clear that staff were rigorously following the new guidelines. What was different from normal? Changed check-in/check-out procedures, face masks to be worn in all public areas, restricted menus, hand sanitiser available at several locations, spa and health club closed, more regular cleaning, limited staff numbers. Everything took a little longer than usual but this was perfectly acceptable in the circumstances. All the staff worked really hard and did their best to offer as good a quality of service as possible while still working within the guidelines.

"About average"
Nessie100, 22 Juillet 2020

Stayed here for one night as our first night away once hotels opened again. The hotel looks nice and the man at reception was very friendly. We had treated ourselves to a room with a four poster bed and thought it would be quite fancy for the price. The room was up 2 flights of stairs and at the back of the hotel. The room was large but looked very tired, the carpet had stains on it and it just felt like it needed a revamp. Cobwebs on the ceiling in the corner of room. The milk in the room was off so had to go down to get some more. Bed was comfy though. Shower was hit and miss. Water pressure very poor while using it then all of a sudden after 5 mins the pressure came through very strong. Telly on the wall was quite small as was a long way from the bed so hard to watch. Just felt for £110 a night it was not really good value for money especially when breakfast wasn't included in that.

"Mike's the man"
254ian, 08 Juillet 2020

Stayed here as Key Workers very recently. Very quiet location.At present not all facilities available but Mike did his best to make us welcome and comfortable. decent chip shop and Co-Op within walking distance. Mike provided a decent take away breakfast. Much appreciated.

"Great value"
NO1BREAK, 14 Mars 2020

Just had our 4 th visit here. The staff are all really helpful and friendly. The food is excellent and you better have a big appetite if ordering full English breakfast! The spa facilities are great. There are lots of interesting places to visit around the area and Dunfermline is only a few miles away. Looking forward to our next visit.

"Very poor and false advertising"
andrewpY2299AH, 10 Mars 2020

I booked a voucher for the hotel which clearly states that the voucher is valid mon, thursday, friday and sunday. I phoned up and the hotel could only book us is for monday or thursday which is no use for anybody who might work! When i phoned up and didnt mention the voucher it was not a problem but as soon as you mentioned the voucher they could not facilitate it. Craig the manager then phoned back and told me in a condescending manager that i “had been sitting on the voucher”! Very very poor customer service and discriminating against people that have bought a voucher. Myself friends and family will not use this hotel or the voucher company again. 1 star

"Excellent Sunday carvery!"
rosscoutts, 09 Mars 2020

Visited the Keavil recently, having got a spa/ meal voucher as a present. Stunning location.. Although the restaurant was pretty busy we still got seated/ served pretty quickly, and opted for the carvery buffet lunch (which was regularly filled up). Food was excellent and the service was friendly. Leisure facilities were great as well, just absolutely packed unfortunatley, with it being a Sunday. Would return!

"Birthday treat"
David D, 07 Mars 2020

Having stayed here before for a birthday celebration we had no hesitation in booking again for my wife's birthday. We received excellent service from all the staff we had contact with especially in the bar and dining area. Food was top quality and the little tweaks we asked for in the evening and at breakfast were happily met. The leisure facilities are superb and worth a visit. We will definitely be staying at keavil house again.

"Groupon Deal"
595marykm, 06 Mars 2020

Myself and my partner got a last minute Groupon deal to get away after a hectic Christmas and New Year. Location - Lovely location and would have explored more if the weather had been better. Crossford is a sweet place and surrounding area is also lovely. Room - Disappointed. We had a plug in heater that was difficult to use to get a good temperature as it was dry and roasting when turned on and then grew cold quickly when turned off. The furniture was a bit dated and it all felt a bit grubby unfortunately. The bathroom was alright although rather unpleasantly when using the bath noticed buildup of dirt around the taps and shower buttons. It was quiet and the bed was comfortable though and there was a really great selection of tea/coffee and super nice biscuits. (we would have brought this up had it not been a discount deal) Food - The food was good standard and the haggis was particularly nice! No fish left on first night and as pescatarian had limited other options on the menu other than mac and cheese which was lovely. When I managed to get some fish it was really soggy which was a shame. Breakfast cold selection was great yoghurts, fruit juices, overnight oats and the hot options very varied and really liked being able to build your own breakfast. Veggie sausages 0/10. Service - Reception check in was incredibly quick only asked for my name then given room key. Service in resturaunt - Breakfast staff on the ball and very nice and friendly. Evening service unfortnately shocking on both evenings. The first night we waited nearly an hour to have our food served and watched and heard apologies at various other tables that had been waiting for far longer for food and drinks. We asked for our bill at 9.30, and I asked the waitress whether we had to book a table for breakfast or just walk in, and whether we had to pay for additional costs not included in our deal now or at the end of our stay. She didn't know the answer to these questions so went away to find out. She came back about 5 minutes later asking if we were DBB (at the time confusing as not used to terminology) and when we asked what this was she said as we didn't know her manager would be over to speak to us. We then waitied as the waitress as she served other tables around us, and no sign of manager. After twenty minutes of not being able to get anyones attention, we had to go up to the manager ourselves and he apologised for keeping us waiting, explaining he had been very busy. We could actually see him the entire time and he had more than enough time to pop over to our table. He actually blamed staff when I complained about how difficult it had been to just pay our bill. The second night we hoped the service would be better. My partner ordered soup, noted as served with focaccia. No focaccia arrived and she asked for some bread. The waitress said she would go and find out if she could have some bread and then simply never returned. However everything was served nice and quickly. Facilities - In another building which was no issue, quite busy as open to the ublic which we hadn't realised but enjoyed opton of a swim steam/ sauna. Bar - Cracking selection of whiskeys.

"Mrs margaret etherson"
magsethers0n, 02 Mars 2020

Wee arrived on the 29 th February was given a free upgrade which was great , the pool facility,s were in another building which was fine although snowing , everything there was good , went down for our meal place was very quiet 8 in total in restaurant the wait after ordering was fine having finished our main course the wait to have table cleared was ridiculous , waitresses passed our table many times without any effort to clear , took about 20 minutes to clear table , after ordering our sweat I had to go to restaurant desk after 25 minutes and ask when wee would have this it arrived within a minute and it was disgusting looked as though it had been lying out for some time the custard had set on the plates into a hard Edge wee didn't attempt to eat this and just left apart from this the main course was delicious

"Nice hotel. "
anthonyt401, 23 Février 2020

Nice hotel. The rooms are pretty big, staff are good. Very reasonable for the price. Lovely dining area with a view over the garden. You can park for free in a nearby town and take the train into Edinburgh.

"Very Enjoyable Stay"
holidayaholic10, 23 Février 2020

Really enjoyed our one night stay. There was a wedding on and also a bus tour staying but we heard no noise at all. We were checked in and out by a lovely, friendly receptionist. The food both at breakfast and dinner was lovely. Only thing was we didn't get exactly what we ordered at dinner. 2 of us ordred fish, chips and mushy peas but got salad instead of mushy peas. My grandson ordered sausage and mash but got sausage and chips. Every member of staff we encountered during our stay was friendly and helpful. The service we received was outstanding. Our room was spacious with a very well stocked tea tray, complimentary bottles of sparkling and still water and there was an excellent range of toileteries in the immaculate bathroom. The carpet in the bathroom was quite stained though. I would definitely book this hotel again without hesitation. Only thing was, the hotel, including our room was too warm for us and that did affect the quality of our sleep. Overall though a good stay in a lovely welcoming hotel which was spotlessly clean.

"Quiet and peaceful"
Dundeelass87, 20 Février 2020

Brilliant place to go if u just want peace and quiet, theres no noise etc in the middle of no where . The pool, sauna and steam room is so relaxing. Dinner and breakfast was amazing. Staff very polite and cant do enough to help .Been here twice and both times loved it

"Emergency trip north, excellent deal"
scottie19562016, 16 Février 2020

We had to go north to visit a sick relative, despite the hotel being busy for Valentine`s day we had a lovely room and fabulous service. Our super kingsize room overlooked the gardens, was spotlessly clean and we found a carpark we hadn`t used before! There was a singer in the Bar on the Friday who was really good and worked a very mixed crowd of all ages, he had us all singing and serenading a newly married couple, as well as 2 birthdays. Great fun! other quieter spaces are available!

"Valentine's Stay"
LewisB2002, 15 Février 2020

Upon entering here we were given a warm welcome and told we were given a wee upgrade on our room. Going into the room we discovered this wasn't BS as we had a corner room which contained a little lounge area. We almost straight away went across to the leisure facilities to see how they were. A sauna, steam room, jacuzzi and a pool. Seem pretty basic but they were very nice additives. After going out for tea and then another quick late-night swim, a comfy bed in a clean room made for a good nights sleep. Breakfast the next morning was okay. I would only call it okay because i regret not ordering a warm breakfast and my girlfriends porridge wasn't even lukewarm, it was just cold. We also found that the shower liked to play games by changing its own temperature slightly which was a little irritating. Upon checking out we mentioned that the people in the room above us were a bit noisy in the morning but this wasn't the hotels fault of course but receptionist apologised for this and said her farewells. I would definitely recommend here over anywhere else in/around Dunfermline and will hopefully be returning one day.

"Amazing stay at keavil house"
565ashleyy, 15 Février 2020

We had an absolutely beautiful stay here. The room was spotlessly clean. The bed was huge and very comfortable. There was complementary bath robes, towels, tea/coffee, biscuits, body lotion and vanity sets. We used the spa which was spotless. You get complementary towels and robes and no need for money for the lockers. There was a decent sized pool, a relaxation area with sun loungers, jacuzzi, steam room and sauna. The restaurant was beautifully done out, extremely clean and the waiter and waitresses were very pleasant and helpful. The food though.. wow!! Best steak I've had. Very well priced. The presentation was excellent and the food was full of flavour. The breakfast was a buffet of fruit, cereal, toast, pastries, cheese and meat. Lots to choose from. Then you get to order hot food. We had the full English which again was cooked to perfection. The chef knows his stuff. The views from our room and the restaurant were so beautiful and peaceful. Lovely grounds the house is on. We will definitely return here. Could not fault the house or service in the slightest. Oh reception has beautiful flavoured water each day which I loved also. Highly recommend

"Keavil house hotel"
laurar87772020, 15 Février 2020

Lovely stay here for myself and my partner. Nice and clean. Staff professional. Lovely food. And amazing spa. Lovely little touches such as cucumber water on arrival and tea or coffee on departure. Highly recommend.

"Classic and good "
zowies2013, 12 Février 2020

Your classic leisure club, hotel and restaurant, stayed for one night, lovely big room however did pay the extra £30 for this. Leisure facilities were good, hotel was clean and tidy, food was tasty. Overall good stay!

"Slightly Disappointed"
Dawn W, 10 Février 2020

Stayed here on 2 other occasions and highly recommended it however on this recent visit just felt a bit let down. We only stayed 1 night and was through a wowcher deal hence why I never made a complaint but would not have liked to have paid full price. I doubt we will go back

"Would have been served quicker by a sloth"
1234Leanne1234, 05 Février 2020

I'm surprised to see so many good reviews... we were in the restraunt this evening and firstly something was missed from our order, the food was nice but it took 15 mins after our food for someone to clear our table, when they did they asked if we would like a dessert menu, we said yes and waited another 15mins on someone bringing it back... they never, so we asked for the bill after we had reminded them of our £30 voucher. It took 20 mins for the bill to arrive and the voucher hadnt been taken off and they have the cheek to add a service charge! After asking them to get us a new bill we waited a further 15mins. No one looked like they were doing anything about our bill so we asked them if they actually wanted us to pay for our food? Eventually they sorted it out. During this time we heard another couple complain that they hadnt even had thier order taken and they had been waiting half an hour, a gentleman have to ask twice if they could order some drinks, watched two woman stand clulesslely when they arrived as they weren't shown to a table and watched a woman send back her dessert as they had brought the wrong one, which she waited about 20minutes to receive in the first place. On our way out we heard a waiter asking the waitress where the order for till no 5 was, she pointed to the desk and said it's there, then said aw yeah ive forgotten to put it through... Good luck table no 5, you're probably still waiting. Wont be back!

"Maria T"
mariatV7821NY, 04 Février 2020

Again my husband and I was staying at the Keavil last weekend for our anniversary for two night's again we had a great time staff are fantastic and work really hard. Audrey at the reception was lovely as ever and so helpful and we got upgraded which was lovely the food is great as ever we can't fault this hotel every time we go we always have a lovely time and we will come back thanks again for a great stay Maria.

"Lunch and spa"
Sarmoyah, 31 Janvier 2020

Lovely day at Keavil using our Groupon voucher. Enjoyed the pool with jacuzzi, steam room and sauna. Lunch was superb service was friendly yet very efficient, the food lovely and the ambiance very nice.. Top marks to the staff and we will be looking out for more deals as this was a lovely way to spend our day off

"Lovely stay"
710lynseym, 19 Janvier 2020

Stayed here with their groupon deal which was brilliant value. Hotel itself is set in beautiful grounds and is well done up throughout. The staff are excellent all very friendly and attentive. Food is really tasty and good range on offer. Really enjoyed the health suite pool and sauna really good. Only issues were relating to cleanliness in bedroom. A few surfaces were sticky, whereas others were dusty. In the bathroom there was someone else's used razor in the rack in shower where keep shampoo which was really off putting. Personal taste for hygiene reasons I dislike shower curtains and no hook to hang hand towel which is a bit annoying and no toilet brush. Overall bathroom could do with some modernisation. The bed however was brilliant really big and comfy. Really enjoyed stayed just a shame a few issues in bedroom.

"Will come back"
CraigRFC, 19 Janvier 2020

Can't find anything to fault this hotel for, I booked it as overnight for me and my wife a and she loved it. The hotel and it's surroundings are beautiful, the staff couldn't be more helpful. The food was cracking, it was a Groupon deal I booked so it was a smaller menu to choose from but it is the same quality and portion sizes as anyone else would get. I will be recommending this place to family and friends, if you are considering coming here, you won't be disappointed if you do. P.S. You also get access to the pool and spa so remember your swimming outfit's

"Fantastic stay!"
sharonamber, 06 Janvier 2020

We throroughly enjoyed our stay at Keavil House Hotel. It was clean and comfortable, the restaurant was lovely, the swimming pool great, afternoon tea was exceptional! All of this being said, the hotels greatest asset was their staff! All of the staff were really friendly and helpful but a special mention to Audrey in Reception who was so genuinely lovely and gave an amazing first impression and David who was the Manager during our stay. He was really patient and professional but his humour and attentiveness really made him stand out! Myself and my daughter cannot wait to return.

"Consistently good"
Seggiesmoggie, 04 Janvier 2020

Once again we are returning home after staying for four nights at Keavil House . This was out eleventh Hogmanay stay and , once again, the standards of service, food and comfort were excellent. The staff here work together as a team to make sure that guests are well looked after, with care taken to meet dietary requirements with a good choice of food. Food is high quality and portions are generous. The rooms are quiet and comfortable with a choice of pillows available. Will we stay there again ? Of course ... already booked in for next December and again for another stay this Spring because nothing is too much trouble for any of the staff.

"Service of the highest level"
Paul612014, 03 Janvier 2020

We've have just returned from a New Years break at this hotel and you could tell from the minute you arrived at reception through to the staff and management team who catered for your every need that we were going to have a great stay. It would be unfair to pick out from the staff or management team any individual as they worked so well together as a team and this showed in how they treated you to insure that your stay was relaxing & comfortable. Their customer service was of the highest standard whether in the bar area , breakfast room or dining room service was always with a smile & they took the time to ask how your stay was going and if they could enhance this in anyway to make your stay more enjoyable. The breakfast was of a buffet style that did cater for all individual needs with a good selection to choose from the main dining was also of a good choice of selection and quality being presented and cooked well. The rooms were comfortable and in reasonable decor if I was to be picky then the one thing I would change is the pillows which were not very comfortable but their again I didn't mention this which was my fault as I am sure taking into the level of service I received that they most probably would have looked into what could have been done to rectify this. They also have a very nice leisure centre with a lovely pool area and gym and shower and changing area which they provide towels & lockers all areas of the hotel & leisure centre are very clean and well maintained. I would happily stay here again and would recommend Keavil House Hotel to friends & family well done to all the team you can tell that you all get on so well and work so hard as a team which reflects on how well you look after your customers if Best Western Hotel run a team of the year award then from my personal experience you deserve to win it .

"Overnight Stay"
ian_nicolson606, 30 Décembre 2019

Hotel was very good / very clean and staff were all friendly and helpful. Only problem was with the Dessert we received, which was not great at all. Was meant to be warm but was cold and the crumble was really soggy and tasted like it was not cooked very well. We did say to the waiter - is only a minor complaint as eveything else was really good.

"Christmas dinner"
dougie074, 29 Décembre 2019

Unseasoned soup.very poor Scottish seafood selection.cold turkey,gammon and beef.cold veg,hard Yorkshire puddings.watery gravy.not enough serving spoons around desserts.no utensils at the cheese board to cut cheese or serve chutney. No table service from bar. Inexperienced waiting staff.Extremely disappointed with the whole experience. Not what we expected from a 4star hotel.

"Christmas...And relax..."
StuartH482, 29 Décembre 2019

We came to Keavil for a two night break away post Christmas and to relax before the New Year celebrations. Fantastic time, great room and staff are very friendly. Food also impressed as both of us are gluten free and from the start it was clear what was and was not okay for us to have - lots of options and I had pate with gluten free toast both nights! Avoid the Malbec though... go for the El Nino as it really hit the mark! On second night David front of house (customer service 100%) and Dylan (chef who cooked us gluten free battered fish and chips) stood out. Mike also top class. So refreshing to find a chef who was a proper chef and willing to go above and beyond and delivered a first class fish and chips for both of us. Really great. Guinness also served perfectly by Dylan (different bar Dylan) and reception (Claire) couldn't have been more helpful overall and particularly when we wanted to head into Dunfermline for music and a few drinks on the Saturday night. All in all great value, great customer service, great food and ready to face the new year celebrations next!

"Xmas Day Buffet Lunch"
fairfindlay, 27 Décembre 2019

1st of all on a positive note, the resteraunt/tables are decorated lovely, thinking of everything from crackers, party poppers, tree, santa for kids, children's entertainer, not too loud and not so quiet you can hear a pin drop and scared to make a sound. The best place i been to that captures christmas . Where it is a let down is the food sadly and for just under 200 pound for 3 adults expected more. Food not inedible but food luke warm, cold and all had at different tempatures, soups pretty standard , had to use same utensils for different things, so tongs covered in salmon had to be used to pick up prawns, if i wanted my prawns to taste of Salmon i would just stick to Salmon, cake slices for chocolate yule log etc had to be used for cheese cake as not enough out for every item. No bacon round sausages, gravy like water, realise everybody has different standards and opinions but considering they do same menu on xmas eve and boxing day for half the price, maybe stick to that Maybe sit down service would of been better, not sure but be hesitant to go back.

"Christmas lunch"
C8378QQdouglasr, 26 Décembre 2019

Very disappointed with Christmas lunch yesterday. The turkey was dry and the vegetables were tasteless and luke warm at best. For a starter I had the smallest prawns that I have seen and swimming in water with a piece of salmon that was very bland.No table service for drinks order, and had to ask staff on a number of occasions to clear clutter and used plates from table. Not the type of service I would expect from a hotel of this quality and for the price I paid.

"Thank you for a lovely stay!!"
idektbh, 24 Décembre 2019

We booked for a spontaneous weekend away to the Keavil house and managed to squeeze in a booking the weekend before Christmas via groupon. What a fantastic deal!! We were upgraded to what I believe is an executive room as it was my birthday (thank you so much to staff for arranging this as it made the difference!) I appreciate the gesture coming from a young couple. We were made to feel welcome from all staff at all times from the restaurant, to the spa, to the receptionist! Especially the lady who checked us in and out, I'm not sure her name but she was an older lady with lighter hair, glasses etc. She was really kind so please pass on my compliments to her! Breakfast and dinner included in price which filled us to the brim. Would have been nice to get a few drinks at the 24 hour bar but our bed was far too comfy to deny a good nights sleep! We will definitely be back for the weekend again, excellent value for money and friendly staff :-)

"4 day stay at this beautiful hotel with fabulous staff"
Jaymeandcraig, 23 Décembre 2019

We have recently visited this wonderful hotel for 4 nights , joining my husband who in is on business & has been staying in this hotel for 2 months , this hotel is by far the best hotel myself & my family have visited , I could not pick 1 fault, the staff are absolutely amazing & all take pride in their work, the food is amazing so credit to the chefs , this hotel is too class for hospitality and I carnt praise it enough, Audrey & Claire in reception always have a smile on their face and happy to help with anything , Rachael who is always busy and never seems to be still for a minute i would class as very professional & fantastic at her job, nothing is a problem and always asking if there's anything more they can do for you, those are the names I remember with staff, however every member has been amazing , it's Christmas Eve now and we are set to travel home, I simply needed to express the fanatic stay we have had , both as a family and my husband on his work trip, the hotel is spotless clean with no member of staff ever standing still.. what impressed me the most is how lovely all members have been with my 6 year old son, bringing activity packs to keep him entertained when he gets bored during dinner etc, even remembering his name from me telling them the once, Thankyou so much for a wonderful stay , although it's Xmas and we happy to be travelling home, we are also sad to be leaving . I guarantee we will be back Next year!

"Service Without a smile!"
Katjoy, 22 Décembre 2019

Reading the previous reviews makes me wonder was I at the right hotel? On arrival yesterday I got a rotweiller reception! I know I was attending a party night but really I still deserve a warm and smiling welcome. I was made to feel like an inconvenience and there was certainly no aim to please. Rooms are clean and functional. Food at event was fair enough. Back into the hotel after the event and the bar man was not a happy chappy! Definitely not service with a smile! Overall disappointing and it was all down to the staff interaction. What a shame for what is otherwise an ok hotel.

"The Proof is in the Pudding...."
MickF_13, 18 Décembre 2019

They say a dog is a man's best friend. But I don't even have enemies that would stare directly into my eyes whilst having a poo on my carpet. However, Rex will be missed, and Nicola, from Keavil House Hotel understood this. I was unable to fulfil my stay at this hotel but was refunded. Nicola went above and beyond, and by far the most pleasant customer service experience I've had. If it's a wholly personalised experience you're after with kind, caring staff —- look no further.

"As return guests we just enjoy the place more and more."
Gail R, 16 Décembre 2019

There are 4 things that mark this hotel as outstanding. The Staff. Welcoming, friendly, treat us as valued return guests. David in the restaurant, forgave me for calling him Donald in previous feedback. Claire on reception. Mr Doga and all the Duty managers for their dilligance and particular help and chat. The Spa. Pool, staff, all the extras. The Food. Hats off to the Chef for great quality local produce well presented. Value for money. I have visited many hotels for work and pleasure and I would recommend Keavil house to anyone. We are returning in December and then again in Feb/March.

"Outstanding!!"
Val_c35, 09 Décembre 2019

Our daughter treated us to an overnight stay (dinner, B&B) and we had a lovely stay. From the moment we arrived till we left we found all of the staff in all areas to be very friendly and helpful. The food was outstanding, couldn't fault a thing! The leisure centre was very clean and cared for (immaculate) and the guys there also very nice indeed. Highly recommend and will definitely go back. Thank you Keavil House

"Just right"
intrepids15c, 21 Novembre 2019

Always enjoy staying at this hotel, staff are very friendly and professional, can't do enough to help you. Food is very good quality and well presented. Only slight niggle is the very small sink in room 35.

"Birthday Gift"
Lynn L, 16 Novembre 2019

As part of my husband's 50th birthday present I booked a night away at Keavil House Hotel. I managed to get an excellent deal for an overnight stay with dinner, bed and breakfast along with full use of the spa facilities. What a fabulous time we had. The room was very large. The tea tray was well stocked and the stock of toiletries was very impressive. There was also robes and complimentary slippers waiting for us in the room. The spa facilities were excellent. Towels were provided free of charge and everything was spotlessly clean. Dinner was outstanding. The food was freshly cooked and piping hot and portion sizes were very impressive. There was a good choice of meals, including vegetarian and vegan options. Breakfast was also very impressive. Great choice of cold food from bircher muesli to fresh fruit to cereal and pastries. The hot food was table service and all I can say is WOW!! I ordered the vegetarian breakfast and can honestly say it's the best veggie breakfast I've ever eaten. The vegetarian sausages were a real winner. Much as I wanted to I could not eat everything on my plate. My husband's breakfast of sausage and bacon was equally impressive. Staff were all fantastic. They were all cheerful, polite and friendly. Absolutely nothing was a problem or too much trouble. This is our second visit here and we will have no hesitation in returning again. A wonderful hidden wee gem. Well worth a visit.

"NOT a hotel as you expect as it lacks the normal features you expect at this price point."
Seraphimin, 16 Novembre 2019

Good points... clean. Great pillows and mattresses. Not so good down to bad are as follows. The fitness centre is not in the hotel but separate. It seems to be a public pool with gym and crèche. I was told by staff in the hotel that it was a private member club.. but when I went there there was no one checking people in. It was definitely a free for all on the Saturday morning I went there. It was full of mums and kids doing swimming lessons ...just like a public pool. About the hotel. I couldn't get a seat in the fitness centre due to it was so full, so I went back to the hotel for an orange juice and a browse of the newspapers. I was told the “bar” was closed until 11am ( this was 10.50am) and they don't have newspapers. This is NOT a hotel. Also no “do not disturb” hangers on the door. The room was cold and told the heating only comes on at 4pm. What? It's meant to be a hotel!! At Reception (after a long wait for someone to staff the desk) another guest was complaining about the lack of heating, I'm not being picky, the bar, newspapers, heating (esp in November) are the kind of thing you expect at this price point. Also in our first floor room the window catch was broken allowing people to jump out. I will NEVER come again. There is a sign saying it is low mobility people are welcome but there is no lift and you have to go down 4 steps between the car park and hotel. This place is a penny pinching excuse for a hotel. We are still here but we are not happy with the disingenuous pitch they put on the website. Remember also that the hotel is located virtually bang within a housing estate!! You can't see this on their website.

"Outstanding Value and Service"
suzannemW9566AA, 15 Novembre 2019

My partner and I have just returned home after 4 wonderful nights at this hotel. The room was lovely and spacious with the added extra bonus of a door leading to the gardens from where we enjoyed the company of several young pheasants. Breakfast was splendid with an ample selection of hot and cold to choose from. Evening meals, with 3 courses for less than £30.00 was exceptional value, especially considering the quality and standard of food presented. All the staff were so professional and friendly with nothing too much for them. We also used the pool and sauna facilities which are available free of charge to hotel guests and again we were not disappointed. As for the hotel location, it is conveniently located for visiting Pittencrieff Park, Dunfermline Abbey and Dunfermline town centre. The railway station is 10 minutes away with a regular service to Edinburgh, two off-peak returns £6.80 each. I would thoroughly recommend this hotel whether for a quiet breakaway or for commuting to Edinburgh.

"Wow!"
Helen W, 11 Novembre 2019

I found this place on a voucher website and when I contacted them to check the appropriate date was available I was told that I could book directly and not only would they honour the website price but they would also upgrade the room. I mentioned that the upgrade would make our stay extra special as it was an anniversary treat. On arrival we were greeted warmly, checked in most efficiently and guided tour our room. The room was wonderful! Large, comfortable, immaculate and with every eventuality catered for! There were robes and slippers and even a wee kit with cotton buds and a nail file in! Extra tea and coffee sachets were given willingly and freely and an extra biscuit thrown in for good measure. We had a wonderfully relaxing visit to the spa before a delicious supper and upon returning to our room we found a plate of sweet treats had been left for us with a happy anniversary greeting written in chocolate! A lovely surprise! Every member of staff we encountered smiled, greeted us warmly and treated us with the utmost courtesy and friendliness. I wouldn't hesitate to recommend Keavil House Hotel!

"First Class"
HazelandIain1988, 05 Novembre 2019

We first visited Keavil when we held our wedding reception here 31 years ago and it just gets better and better. We have visited for an overnight stay here 3 times in the last year as we love it. Rooms are immaculate, comfortable and equipped with everything you would need. Extra tea and coffee and toiletries are no problem. Food in the restaurant is first class and very reasonably priced. Reakfast is delicious with a superb choice and served in the bright and roomy conservatory. Staff without exception are lovely, nothing is too much trouble. Altogether first class and worth every penny.

"Worth every effort"
jockmac70, 20 Octobre 2019

We found the Keavil house online this morning and thought we would give their restaurant a go....and I am so glad we did. Three of us dined tonight. The restaurant opens at 6pm - unsure exactly where we were going we arrived early. The hotel is set back down a winding private drive and has plenty of parking to the front. The restaurant is through the hotel reception and beyond the small lounge bar - don't let this distract you. Arriving early we were met by friendly staff and had pre-dinner drinks whilst we reviewed the menu. Table ready we stepped through the clean and well appointed lounge to a nice modern conservatory restaurant. An attentive young team looked after us and were the icing on the cake. The service was splendidly efficient and the meals most excellent. I had lamb with dauphain potato, my fellow diners had Haddock and Chips and Scottish chicken Parma. Trust me. Dine here. The staff make you feel welcome and the Chefs will satisfy the most fussy pallette with their quality meals.

"NOT for gluten free"
Anne M, 14 Octobre 2019

Very disappointed with hotel menu for Gluten Free special diet when staying for dinner bed and breakfast with friends. I checked when booking and on checking in whether the hotel dining would cater for gluten free diet. 3 different members of staff were definite that their chef would provide a full gluten free menu. They were totally wrong! I was angry when at dinner, we were given the normal menu with numerous ink deletions! There was very little left to see on the menu, no choice or alternative was offered. It was a case of gluten free not available and I was unable to get a three course dinner which had been paid for. I made my complaint on checking out but only told my comment was noted. I would have expected 4 star hotel would have better service.

"Couples 2 night get away 2nd wedding anniversary."
Carla M, 08 Octobre 2019

So this is our 2nd visit to Keavil House we checked in on the 5th and out on the 7th. We previously stayed for our 1st wedding anniversary and had a great time. We called to make a reservation. We got the winter deal, dinner, bed and breakfast. Paid in full. We requested the room with patio doors. Nothing was mentioned that the room we were reserving did not have the patio doors. We then had a telephone call for a further £30.00 to reserve the room we wanted. I was furious and stated so at the time of the telephone call. It was met by an explanation of the staff that were on duty did not know the room grades. I could request the room without paying, but take the risk of losing out. This completely dampened the trip before we even left. Check in was easy. Staff were lovely during our visit. Food was excellent and we were served with the very professional Mags she was lovely. Breakfast is buffet style and has everything you could possibly want for a breakfast regardless of your dietary requirements. I dare say its covered. The bonus of this weekend was there was no weddings on, as it can be noisy as experienced on our previous visit. We are a young couple that work fulltime so when we go away its for rest! We prefer the rooms with the patio doors as there is nothing worse than not being able to sleep. Including it looks out onto a nice garden. Beds are very comfortable also. Rooms are modern and are stocked well with a tea tray and complimentary soaps and shampoo. Nail file saved the day for me this was a plus. Only suggestion would be a fridge however small would make a difference. We used the the facilities whilst there and enjoyed it and found it relaxing. Would we come back? Yes, we had a relaxing stay it just got off to a bad start for us. Everything was flawless during our visit.

"Very friendly hotel"
a-f-smith95, 07 Octobre 2019

We stayed one night in this lovely hotel. The staff were very approachable and friendly. The food was of excellent quality and the service to match. The pool in the leisure centre is a good size. We will definitely return

"Tributes night"
Seaside46678411291, 30 Septembre 2019

Excellent stayed over night for a tribute for Mars/ Murs arrived at 1pm just in time for a small refreshment before lunch it was delicious, used the swimming pool and spa it was very relaxing, couldn't fault anything, i definitely recommend to give it a try don't think anybody could be disappointed with this hotel

"Last minute booking"
lesleyssmith55, 22 Septembre 2019

This was a very comfortable hotel at a great price. Nice large room and good location. My husband enjoyed the use of the pool too. Highly recommend. The beautiful grounds added to the general ambience.

"Weekend away"
eleanor n, 22 Septembre 2019

Hubby and I have just returned from this lovely hotel. We arrived Friday afternoon and were quickly booked in at reception. We were allocated room 30 looking out to the gardens. This is a standard room but is more than adequate and the bed was comfortable and we slept well. The bathroom was bath with shower overhead and always hot water. There was also complimentary toiletries which were lovely. Also in the room there is a hospitality tray with kettle, tea, coffee, hot chocolate etc and a hairdryer and trouser press. Food was very good and the service was fine. They were very busy and did a good job both nights. Breakfast is buffet style and was equally good. The hotel also has a swimming pool with sauna, steam room, gym etc and we enjoyed our time there. The staff at all levels were really nice and we had a laugh with Mags who's lovely. We would return again to this very nice hotel.

"Beautiful Country House Hotel"
Hayley R, 22 Septembre 2019

My Husband and I had a lovely stay at the Keavil House, our room was large, modern and absolutely spotless with a fab selection of sundries ie toiletries, shoe polisher etc in our room. We had windows and a door that opened directly on to the lush garden. The staff were excellent, very friendly and helpful, my husband who loves his cooked breakfasts said that it was probably one of the best breakfasts he had, had in a hotel. What I thought was a nice touch was a member of staff went around every table in the morning to check if everyone was happy with their food if anyone wanted anything else before they cleared the breakfast buffet away. I would highly recommend staying here and it's a great location for golfers or (as we did) do the Outlander trail. Also I have to add I don't know what the other beds were like but the absolute BEST Mattress I've slept on!

"Very Impressed!"
Afboarei, 08 Septembre 2019

Stayed as a group of three for a mini spa style break. Our deal included room, breakfast, dinner, use of facilities, a treatment and Prosecco in our room. We were very impressed with what was included for the price, and with the quality of the evening meal and breakfast. The dauphinois potatoes were cooked to absolute perfection, really all the food couldn't be faulted and far exceeded expectations. Customer service was fantastic, all staff were extremely polite and friendly. Our room wasn't quite ready when we arrived so they made us comfortable with some complimentary drinks and tablet, a great example of turning what could have been a negative point into another positive. The jacuzzi, pool etc were clean and relaxing as was the rest of the hotel, and also seemed to be well run with pleasant staff and all the necessary facilities. One last point, after you see the initial sign for the hotel don't worry if you feel you've been driving a while and may have missed a turn, the road between the sign and hotel is just very long!

"Wonderful Place"
Denise R, 08 Septembre 2019

Very nice beautiful place. I would recommend it for all. I would also suggest and recommend the Breakfast Buffet as it is most excellent and they serve many traditional Scottish breakfast items. The pool was very inviting. The grounds are well maintained and lovely. Overall it is a terrific place to stay while in the area.

"Coach Tour - 6 nights"
Ann R, 08 Septembre 2019

All the staff were really efficient, friendly, polite and attentive. We reported a dead light bulb in the bathroom and it was replaced immediately. The food was good and plentiful, and the hot buffet for breakfast was kept well supplied. The bedroom was large, contained 2 easy chairs, and the tea/coffee, biscuits, and cocoa etc were replenished daily. The only disappointment was the shower which did not keep a constant temperature and the pressure was poor. I would definitely stay at this hotel again.

"A fine hotel"
Ade W, 08 Septembre 2019

Good food, a nice room and I used the pool and gym. I had an issue with my toilet overflow which was a slightly annoying during the night, as I could hear the running water, but I did not report this as it was a minor annoyance. I stayed for 4 nights and on 2 occasions walked up to the Adamson hotel which do a really amazing 8oz fillet steak for £22.50 well worth a walk for a change of scenery and cheaper than Keavil. Breakfast at Keavil was interesting as there was at least one coach tour in and this made for a very busy breakfast, everyone descending at the same time although the staff copped. Friendly staff, I enjoyed my stay here.

"Keavil house hotel Crossford Dunfermline"
stephamy11, 05 Septembre 2019

This hotel is my husband and myself get away for some tlc and we go on a regular basis staff cannot do enough for you and the beds are so comfy we will be back again next month for some more relaxation

"Afternoon tea at Keavil"
Kim F, 03 Septembre 2019

6 of us went to celebrate my mother's 85th birthday in August at this lovely hotel. It was one of the most delicious afternoon teas I have ever had. The table was groaning with cakes and sandwiches and the friendly staff made sure there was a constant top up of tea and coffee. We finished the afternoon in the quiet comfortable lounge with a glass of wine where we had the opportunity to have a good family catch up. I definitely recommend this venue for afternoon tea.

"Quiet few days away"
Maureen B, 03 Septembre 2019

This hotel has many nice features but it is definitely not for everyone. I don't think the hotel has a lift. It does have a lovely entrance, friendly staff, clean pleasant bedrooms but no air conditioning. Our room was so hot it was unbearable. Spotless en suite with good towels and pleasant toiletry offered. Beds reasonably comfortable but the pillows were the worst ever. Notice in room to say feather pillows were in the wardrobe but they were so smelly i could not use them. Breakfast was ok and the evening meal excellent. Lovely view from the dining room of the mature well kept gardens. Spa was lovely and very well organised. Although it is detached, it is only a few minutes walk from the hotel.

"Business Trip"
Andy14D, 02 Septembre 2019

I revisited the area after being away for 18 months and although the hotel is good there are areas that could do with some upgrading to bring this hotel back to where it was. The hotel has seen a lot of traffic over the last few years and this shows in a number of the rooms. However the staff are excellent and go out of their way to make the stay enjoyable

"Nephews birthday"
Christina4669, 01 Septembre 2019

We stayed hear last night to catch up with family for birthday celebration. Check in was most efficient but our room was one of the best we had stayed in and compared favourably with many of the Fairmont hotels that we stayed in recently in Canada. Breakfast was excellent and the service was all that we could have wished for. We just wish we had more time to explore the beautiful grounds. We hope to return and spend more time in your lovely hotel.

"Great Hotel with fantastic staff"
gcon1983, 29 Août 2019

We stayed at the hotel for an evening away as part of a birthday. The hotel is fantastic as you can relax in the spa during the afternoon and enjoy a beautiful meal in the evening. Staff at the hotel can't do enough for you with the service 2nd to none. Will definitely be back

"Worst hotel I have ever stayed at."
DennisW108, 27 Août 2019

Worst Hotel I have ever stayed in. Heat in hotel unbearable and hotel has no air conditioning in hotel or rooms. Fans are not acceptable, however in hot summer days they should be standard in every room and no request should be made for one to be delivered. Flies invaded room when windows were opened. Bathroom lights did not work. Plastic drink cups in bathroom which were sealed in plastic had insects inside. When sink was used water bubbled up from the waste pipe in shower also bringing up S bend muck.

"Visit to Dunfermline to attend a family funeral"
chrispennison, 26 Août 2019

Having stayed a number of times before, Keavil House still continues to deliver a high standard across all areas. From Chech-In to Check - out no problems at all, and the accomadation, food, Spa, and staff were all excellent. I booked two rooms directly with the hotel, and all was as expected when I arrived. Rooms clean and comfortable. Staff in all the areas attentive , without being overpowering. I look forward to our next visit Thank you to all the staff.

"Returning guests DavRita"
David M, 23 Août 2019

Returned to Keavil House for another 3 night break 18th Aug and once again found all the staff very friendly and always ready to assist when requested. Phoned hotel direct and got room suitable to our requirements. Cannot praise dinning room staff enough as I require gluten and wheat free food and staff were fully aware of what the chef could provide for me but always check on my order. The only downsides of our stay was the long queues at hot breakfast area due to a large number bus party guests all trying to get food at the same time and food kept running out. Duty manager did try to get more Bacon, eggs etc onto the serving area with some success. Another was when asked for a glass of house wine was served a small carafe and only when signing for dinner did I find this cost £8.60 and this is expensive. However are looking forward to returning to Keavil House again shortly

"food a little disappointing."
Howcrofts, 19 Août 2019

The hotel is very clean and in great shape. Staff were brilliant. very friendly and professional. The food at breakfast and dinner was not warm enough and needed cooking through more. Not just my opinion but the rest of people in my party

"Great hotel and deal"
mfc65, 19 Août 2019

Was going to book this through Groupon but called the hotel direct and they matched the offer Big rooms with large bathrooms with bath and shower. Tea making facilities plus BT sport on the tv We had dinner and breakfast which we're both great. The only downside is the price of a glass of wine which I found a little expensive We would definitely stay here again and recommend this hotel

"A nice hotel in a lovely location"
Ronnie R, 18 Août 2019

I stayed at the Keevil for 2 nights in a standard double room. I was pleasantly surprised how spacious the room was and it overlooked the attractive gardens.The bed was large and very comfortable and the decor in the room a mixture of old style furniture with some modern fittings. It has an attractive leisure facility which I looked around but didn't use. The food was very good and staff very attentive. Overall I was impressed, just a few minor criticisms, the expelair in the bathroom was noisy and the shower not particularly powerful. Also, the menu in the room didn't match the one in the restaurant. While the room was pretty clean the wall lights needed dusting. Overall, a positive experience.

"Fantastic. A hidden gem"
Y-Edinburgh, 17 Août 2019

This hotel has it all. A lovely building and grounds, well appointed rooms and lovely spaces to relax in. The pool and gym are spacious. We especially enjoyed eating in the dinning room as it overlooks the garden. The chef has to be complimented as this is the freshest and most flavourful food we have had at a hotel. The highlight are the staff who have all been kind, helpful and friendly with no exceptions. I cannot rate this high enough it beats many higher starred hotels. Thank you from Colin and Yvonne

"Overnight Stay "
172sya, 14 Août 2019

Lovely hotel, great rooms very reasonably priced. Found this whilst looking for a one night stay near South Queenferry to see friends. Will definitely visit again. The staff are all fabulous from check in to night barman, all couldn't do enough to make the stay relaxing and hassle free.

"Good quality expected and delivered"
Nasar H, 11 Août 2019

I do expect high standards from Best Western and that's what I got. I did have a couple of niggles but not enough to spoil the stay. Remote wasn't always working (no guide on the TV) and the internet password did not work - I didn't report any of these (didn't feel irked enough to do that). Was a good value stay.

"Great value trip with kids and superb food"
Belglas, 11 Août 2019

Great value DBB trip near to home but still felt like we got away. Pool, steam room etc added bonus to keep kids entertained and we got peace, taking it in turns to sit in steam room. Food was real icing on the cake. We didn't expect much so were very pleasantly surprised to get served really good food. All of the staff were lovely. They were clearly kept busy but there was always a smile if you asked them something or passed them by. A gem of a place that we will definitely return to.

"Always a pleasure"
555Brian, 08 Août 2019

My wife & I spent 3 very pleasant nights at Keavil House last weekend. Really welcoming check-in, nice room (we'd requested a specific room in advance and were very happy that we got it), and all of the staff were very friendly. Overall the food was good, apart from the soft boiled eggs at breakfast (my wife had 6 on Monday morning, all hard boiled!). It's a really nice hotel if you're in the area. We've stayed 4 times now, visit #5 will be coming soon!

"Wonderful !!!"
Lhaysom1, 07 Août 2019

The postcode on the confirmation email took us left at the final set of traffic lights instead of right, so we hoped that it wasnt an indicator of the hotel. Well it wasnt !!! Service with a smile and a friendly chat all the way through - its wonderful to see people enjoying their job and with such team energy !! Our room was lovely, although on the car park(north) side so a little dark - will ask for a garden view next time. All facilities were spotless and well arranged, the grounds were fabulous with a group of buddleias covered in butterflies, the food was delicious and we had great weather which was an added bonus. It was my birthday during our stay so one of the waitresses baked a cupcake which appeared on a decorated plate with a candle. Such a thoughtful touch !!!!

"Picture of health"
PaulR5077, 28 Juillet 2019

I've used this health club for the last year. The facilities are fantastic and well kept. I've always found the staff to be friendly and helpful. The regulars are also really nice and there's always a good atmosphere. I've loved using the club every morning and will definitely miss it. We're moving house but if we ever move back to the area I'll look forward to rejoining. Thank you

"Botanist Restaurant"
Meander39936, 28 Juillet 2019

Came for lunch today - very disappointed!! Second rate sandwiches and indifferent service.! Enquired about 20% discount as I'm a member of their Picture of Health club - abrupt individual applied less than he should have - only 10% - and only on food and only for me!! On the back of my membership card it says 20% discount on both food and drinks!! A very poor show indeed!!!

"Amazing"
patsyxander, 17 Juillet 2019

Came for lunch today with my husband,service was first class as was the food,staff couldn't do enough for you,decor was lovely and very clean, comfy relaxing dining room,will definitely return,Thanks very much,Tricia and David Reid

"Wonderful Stay!"
travelwitch, 14 Juillet 2019

What a wonderful stay at the Keavil House last week! We traveled with a group from the States and the Keavil House was our last stop before returning home. If you follow my reviews, you know when it comes to hotels I have a few words of advice to share. One - embrace the local culture and get to know the people and staff at the hotel to find out more about the area. Two - if you want the creature comforts of home - stay home. You are there for a short stay just roll with things. and Three - always treat others as you wish to be treated - you will be glad you did. We were greeted by the hotel manager and front desk staff - unfortunately, I cannot remember their names and I know I should have written them down - but they were both great. They helped get all of our group to their rooms and settled in. Even the guests who were struggling with rooms and appliances. Rooms: We had two adjoining rooms which was great for our boys. The rooms were clean and comfortable and plenty of room to move around. The shortbread with the tea service were delicious - I was disappointed my boys chose to not have their room cleaned each day or I would have been eating twice as much shortbread! Nice big televisions which were great for weekend movie watching in the evening to relax. Hotel: I would certainly stay here again and I would feel comfortable and safe to stay here if I was traveling alone or with just my family (as opposed to a large group). Restaurant: The staff - especially Mags and the other young woman who managed our meals on the last night were just fantastic. All of the wait staff were really and I wish I knew all of their names because they were just great. Including the young man who came out and took our group photo on the steps! The food was delicious and the desserts worth every calorie. If you have the opportunity to enjoy the beer mug brownie sundae - I highly recommend it! The dining room was comfortable for a large or small group and the scenery out the windows beautiful. Grounds: The grounds are great for walking and exploring. Often local folks bring their dogs to exercise and if you are a dog lover you can get your 'puppy fix' - this is great for folks who have had to leave their pets at home and are missing them. Pool: Oh, my - it is wonderful. Easy entry with shallow steps and lovely and big for swimming or relaxing. A section is designed for lap swimmers, but when not in use plenty of room to relax. The hot tub is sort of connected to the pool and you might even feel like you are in a Roman bath. It was a great way to end a busy day. Location: There is a long drive that leads back to the hotel or also known as a 'wee walk. However, when you walk it with friends it is shorter than it seems. At the end of the drive there is a bakery and a little convenience store. Lounge/Bar: Great area outside of the dining room to gather before or after dinner for a drink or chat with friends. The bar tenders were great and even joined us in some classic rock singing one evening. They were even willing to try making some American drinks which were probably just called by another name and they were great at making non-alcoholic drinks for our teenage boys. Even the one who was technically legal - we just didn't tell him! I look forward to returning to the Keavil House and hope to bring another group one of these days.

"Nice relaxing break"
WilmaS295, 10 Juillet 2019

Keavil House employs hard working and client focussed staff. Felt that breakfast staff were too busy getting place prepared for evening to take notice of us. Had to ask for several items and felt that we were interrupting them. They were working hard to get the place ready but as customers sitting there it was a bit uncomfortable as we are not pushy people and felt we were bothering them. Reception staff and cleaning staff are excellent.. Room lovely, bathroom spotless, bathroom supplies lovely.

"Total con false advertising"
Curiosity58155145701, 07 Juillet 2019

Very disappointed in overall service.it all started badly on arrival room never had a bath as promised nothing mentioned regarding partners birthday no phone working for room service 4 flight's of stairs for a cigarette room ment to have a terrace

"Nice hotel in convenient location"
summergee, 30 Juin 2019

We stayed here for 3 nights recently. We had 2 rooms and both were of a good size with very comfortable beds. In our room we had 2 The shower was powerful enough for me.easy chairs, which isn't always the case. The toiletries were replaced when needed.. The location was ideal for us as we wanted to see a little of both Edinburgh and Glasgow. The train station was only a few minutes drive away. We ate in the restaurant each night and the service was excellent, especially as they had a coach party of 50 on our first night and 18 on our second night. The menu was varied with something for everyone. I try not to repeat meals when we are away but the cod was so good I had a hard job not repeating this. The breakfast was buffet style but the food tasted fresh and wasn't dried out. The pool and changing area seemed on good order. The pool was not too cold. The grounds were extensive and very attractive. Now a couple of grumbles, which wouldn't stop us staying there again, but are still issues. The carpet in our room had black marks and coffee stains and there appeared to be vomit stains on the carpet in the hall ways. There was a cocktail list in the bar but the cocktail list in the drinks menu in the restaurant had many more. It would have been nice if the full list was in the bar as well. To finish on a positive note, the staff were all friendly and helpful. There were shortbread biscuits and apples on the reception desk and take away tea and coffee available by the front door. If we want to explore this area more we will definitely come back here.

"Mrs M"
mccormack184, 24 Juin 2019

I was invited to a work colleagues wedding here. I had been to the hotel for a meal a few times but never a wedding. I have to say that it was perfect from start to finish. Everything about it was done with perfection in mind. I mean who would have thought about having a display of beautiful owls which we were allowed to hold to pass the time while photographers took the pictures. There was also a 4 piece orchestra playing both at the wedding but also outside. The weather helped as it was a glorious day. Sorry keavil you cant take credit for that but you can take credit for everything else. The food and the quickness in the way the food was served was also excellent. The room where the wedding took place had been decorated with an eye for detail. No expense had been spared. I cant say i will be back there for a wedding but i will definitely go back for a meal in the restaurant. What a truly wonderful day we had which was made all the better by all the professional staff the keavil had laid on for the wedding. Definitely a great place if you are thinking about getting married.

"Beautiful hotel with lovely staff"
Tom G, 22 Juin 2019

We stayed here for two nights as a last minute weekend away to have a day into the Highlands and a day in Edinburgh. The hotel is perfectly situated to take you into the Highlands with no stress of motorways/traffic out of Edinburgh and equally well placed to get you into Edinburgh. The staff here were lovely from the time I called to check availability to when we checked out. The outside of the hotel is spotless and surrounded by beautiful gardens. The health club is great, providing a pool to relax in after the drive here. No need to look elsewhere for food either as breakfast and tea were lovely also. The room was great as well. Nice and big, comfortable bed, big TV and a great shower.

"Reception/ Wedding"
angel2472018, 18 Juin 2019

Hotel lovely , service Brilliant, Wedding Brilliant , Check in Great , no health club facilities but was put right with discount. Check out not so great had a problem with bill which was rectified by the Lovely Manager Craig. Breakfast Manager was also very hard working. The 2 girls at checkout were miserable & torn faced faced particularly the one with brown shoulder length hair needs some training in hospitality!

"Another Great Stay"
JW16, 15 Juin 2019

I have stayed at this several times in the past twelve months and always receive a warm welcome. The restaurant food is of a good quality at both evening meals and breakfast which has a large range to choose from off of the buffet and to order. On my visits there I have always found the staff to be professional and helpful.

"Beautiful setting, clean room, good food."
Judy G, 13 Juin 2019

We had a group of 43 stay here in June. The rooms were ready when we arrived and the staff was friendly. Keavil House has the charm of an old estate - the rooms are not brand new - but they are large and clean. The pool was refreshing and the breakfast was superb!

"Spa gym and lunch wowcher"
Elvinjenny, 07 Juin 2019

Got a wowcher for spa &lunch for 2at the keavel house hotel .Got all the details on a card for my birthday from my daughter .booked in 4 days before and was informed that what I had was fine Arrived on the Sunday morning 10am for gym and swim and lunch at 12 .30 Receptionist inform that I wasn't booked in and I she required me to have a printed copy I told her my daughter phone and has e mail you all the details and we were told this was okay but I had to phone my daughter to speak to her as she was not believing me the information we were give a couple of days ago .Bythe time we got this sort I was upset had lost a fair bit of Tim in the spa and gym.When we got in there it was way too busy jacuzzi was out of order the steam room was packed no room Okay just go for lunch and call it a day.The starter was very nice we had oat cakes with pate . We wait an hour for our main course thought they had forgot us .Haddock chips and mushie peas chips were frozen chips the batter on The haddock was soggy was not a nice lunch big disappointment I certainly would not use the keavel hotel for anything again

"Absolute Gem"
Marie s, 04 Juin 2019

My fiance and I stayed here overnight with our 5yr old son, the check in was quick and efficient the manager passed through and greeted us with a smile, our room was spacious and comfortable. We used the leisure which was great albeit the Jacuzzi was out of order due to maintenance (who am I kidding that my 5yr old would give me time to use it). The dinner was lovely with Rachel and her team doing a great job, the staff may be young but were very professional and worked hard. The lounge and bar area was very comfortable with attentitive staff, we had the absolute pleasure of meeting two other couples who became our son's grandparents for the night, wonderful people who made our stay just perfect!! Overall a great friendly professional hotel which I would thoroughly recommend and will certainly return to.

"Friendly and has everything the traveller needs "
64camillej, 04 Juin 2019

From the moment of arrival we were met with friendliness and care. Audrey on reception - amazing. We had a fantastic time and the hotel services were faultless. Rooms were immaculate, spacious and had all we needed. Spa and pool super. Food and service all as good as can be. Have stayed here many times and will do again. First class - well done Team Keavil - nailed it.

"Will definitely be returning"
Julie P, 01 Juin 2019

When you turn down the drive at first you wonder if you have the right place as you go round the houses to the end of the road. Plenty of parking in two separate car parks it's just a short walk to the entrance. Our room was comfortable, overlooking the garden. There was plenty of tea and milk and good Wi Fi. We ate in the restaurant which has a reasonable selection and the staff were friendly and prompt. Breakfast next day was excellent with a good buffet but also additional items that could be requested. Everyone was very friendly and welcoming. We didn't use the leisure facilities which are in a separate building. The bed was very comfortable and we had an excellent nights sleep.

"Crossford Comfort"
menzies34, 01 Juin 2019

Love this place. Great location friendly staff couldn't be more helpful to me, a single parent with 2 young children. So quiet and peaceful at night allied with comfortable beds meant perfect nights sleep every night. Big thanks to the lady on reception who went out of her way to sort my breakfast vouchers out. You know who you are! Thanks

"Best in the area"
craig m, 28 Mai 2019

A faultless stay, stopped here many times and it's is continously maintaining it quality. The staff make the stop very enjoyable with all of them happy to see and assist all at the hotel. The food is excellent with very reasonable prices. The rooms and facilities are very good with good views considering the location. Its top of my list for a relaxing stop.

"Cannot fault"
R0nmar, 26 Mai 2019

Spent an overnight at this hotel on a dinner, bed and breakfast deal. Everything was just perfect. Staff were very friendly, room comfortable and clean, dinner lovely and an excellent breakfast buffet. We used the pool which was good not too cold like a lot of hotel pools, maybe more seats round the pool would be better but hard to find anything to complain about. A lovely stay, thank you.

"My daughters wedding"
Kerry C, 26 Mai 2019

Well where do I start this hotel is amazing the staff, venue, service from start to finish was Amazing first class ti be honest. Craig the wedding coordinator was brilliant and tended to my daughters needs for the last 2 yrs he is a asset to the hotel Just want to say thank you so much for making her day go without any hitches and was truly amazing xx

"Great stay"
Liz A, 23 Mai 2019

Stayed here for work and it's certainly one of the best hotels I've stayed at. Got a room upgrade so my room was large and very comfortable. Bed was comfortable, desk ideal for working at and nice bathroom. Hotel also has a gym and pool which opens at 6.30 so managed a morning swim one day. Nice grounds too for a walk. Food was very good and reasonably priced, although not quick. Probably cooked from fresh though. Service was mostly very good apart from a couple of waitresses who let the team down a bit. Would definitely recommend.

"Excellent hotel"
Helen T, 22 Mai 2019

Stayed for one night passing through area. Bed comfortable and walk in shower was perfect. Room clean, spacious and accommodating. Restaurant and service spot on and food delicious. Only criticism I can make is that room was right next to laundry room and staff seemed to be very noisy using this area and using the rear for a smoking area, meaning it was not pleasant to have the room window open. Other than that, can't fault it.

"Quality- plus"
Afar4, 17 Mai 2019

Lunch was excellent, staff, ambience, food [ fish and chips delicious, in fact you will be hard pushed to be served such a high quality batter on your fish anywhere] In fact no fault could be found. An excellent Christmas present

"Disappointing stay"
annonymous207, 14 Mai 2019

The Sauna & hot tub were out of action,pool too cold to swim in ; , We ate in the restaurant the first night - extremely disappointing & not good service , certainly not the standard we were expecting from a Best Western Hotel !

"Excellent wedding venue and accommodation."
Roam08351503530, 06 Mai 2019

Was the venue for my brother and sister in law's wedding. Stayed over on Friday night and Saturday night. Excellent weekend. Staff were all very pleasant and helped ensure stay was enjoyable from check in until check out. Will definitely visit again in future.

"2nd home"
Global35049527023, 04 Mai 2019

I have limited experience of the BW chain, but the Keavil is an excellent hotel. The staff are very friendly and make the visit more enjoyable. The facilities are good and the food is excellent, i am disappointed of they are full and i have t stop in another hotel.

"Wedding"
Susan1834, 30 Avril 2019

1st class wedding venue. My daughter & now son-in-law chose to have their wedding at the Keavil (6/4/19) in the Elgin Suite. From 1st contact to wedding day I could not fault. Comunication was fantastic staff are so friendly & in my opinion they go above & beyond to make the day special. The hotel offer packages to suit most wedding budgets so if you're thinking about booking for your wedding don't think do it ! The hotel recommend some suppliers which my daughter went with, Hayley (florist) Sashes (venue styling) Steve (piper) Victoria ( photographer) all did an amazing job. Guests at the wedding keep telling me how amazing the food was ! Thanks Phil & team ! We all had such an amazing day & we couldn't have done it without Craig !!! he's a STAR kept everything moving smoothly with ease & a fab sense of humour & always a smile. Craig /Mags & team a huge thank you xx

"Top class hotel and team"
hijock, 29 Avril 2019

One of the best hotels I have stayed in. The team make the stay, team members never walk past you without acknowledging or even chatting to you. Nothing is too much bother, it is obvious that they are proud of their jobs and want you to have the best stay you can. Everyone from the duty managers who were above excellent to the waiting staff were perfect and made our break special. On top of this the food is amazing, well above the usual hotel fare and always served by lovely team members who make sure you enjoy the experience. Beds are comfortable and the rooms are spotless I will definitely be back. Thank you for making our stay so nice a lot of hotels could learn from you and your team. (I was the guest with the broken ankle and the team constantly made sure I was ok and asked if I needed help). Hopefully see you all again soon.

"Lovely setting"
JenPCornwall, 28 Avril 2019

Easy to find just off the main road with beautiful gardens. This Best Western enjoys a large car park, good sized rooms (a little dated but well kept) tea, coffee, iron, hairdryer. Our room was at the front overlooking the car park... the rooms facing south enjoy a garden view. It was quite expensive for the area however the restaurant was NOT overpriced and the food was much better than the usual hotel fare. We would certainly recommend eating there if you are in the area.

"Amazing Hotel Experience and even Better Food !"
Aggiebhoy, 28 Avril 2019

We arrived at Keavil House for an anniversary break having never stayed there before and were in for a treat. Upon being initially disappointed that the Jacuzzi was out of order in the adjacent health club (not the fault of the hotel) we booked into our Superior Double Room. The room (40) was spacious and immaculate with a patio door that led out to gardens with a resident pheasant population who were only too happy to investigate the grass outside our door to our pleasure. The Duty Manager Michael was extremely professional, polite and funny to boot as he quickly and attentively dealt with a small issue we had upon arrival. The food in the restaurant was as good as we have ever tasted and the staff from reception to resteraunt were all as courteous and polite as you would expect from such a high standard establishment. In closing we will be back to repeat the experience and are over the moon to have discovered this diamond of a hotel.

"Brilliant "
X5514TLnathanb, 28 Avril 2019

Hard to fault for the price , really nice clean room and lovely staff. Swimming pool and sauna are nice touches. Bar and restaurant quite expensive. Would recommend bringing a car as theres not too much within walking distance. Great stay all in all, highly recommended.

"Another excellent stay"
philips651, 24 Avril 2019

We have visited this hotel a number of times, and always enjoyed it. Staff are friendly, efficient, and effective. The surroundings are comfortable, the restaurant works well in the evening and at breakfast (thank you Etienne). The spa is well run, with gym, pool, steam room, sauna and jacuzzi, with spa treatments also available. The hotel has been certified for its ability to provide for disabled guests. Would we go back - seem like a good bet.

"Wedding stay"
bordermax, 21 Avril 2019

Stayed here whilst attending a wedding and had a great stay , the room was great breakfast excellent and the grounds were very nice. The only issue I had was a misunderstanding as regards the cancellation of a room through Booking.com which the receptionist at check in didn't deal with very professionally. But I'd certainly like to return in the future

"Botanist Restaurant - Lunch Deal"
Stooriedee, 17 Avril 2019

Although living in a neighbouring village, yesterday was my first visit to Keavil House in a few years. Attracted by the lunch deal in the Botanist Restaurant- £11 for 2 courses. With my expectation level set according to the price I was going to pay, I arrived to find we would be eating in a well set out conservatory with views over the manicured lawn. As it was a bright sunny day it was a nice setting. Staff were attentive and did warn us that there may be a slight delay over the course of the service as there was a party of around 30 already in the restaurant. This wasn't an issue for us and any delay was minimal. Simply put the lunch we had was excellent value for money, haggis and Italian meat platter to start followed by mains of steak pie and a chicken and mushroom dish. Good sized portions, well cooked and presented. At £11 per head no one could have any complaint and it certainly exceeded my expectations by a long way. Will undoubtedly be back.

"Anniversary break"
MaryjaneB28, 17 Avril 2019

Well I don't know what negative thing to say as the service and staff where so accommodating helpful,friendly, and the meals where absolutely amazing. Would definitely recommend this place to everyone and will tell all my friends and family. Will definitely be going back. Please visit this great place you'll have a great time. Pool staff are just as accommodating very friendly and helpful. Thanks for a great break. Hopefully see you soon.

"Great value for money"
marka3110, 15 Avril 2019

Wowcher deal, so never know what to expect, as you wonder why they are on offer. However pleasantly surprised with everything - Room, leisure suite, restaurant. The Maitre D is fantastic and went out of her way for everyone.

"Family lunch"
Sharon M, 14 Avril 2019

Attended for lunch with 3 yr old and a baby had the buffet which was excellent value while my husband and daughter had steak pie which they said was delicious. The children's menu was okay very much the normal sweet menu not a wide variety especially if you don't like ice cream. Trying to pay was really slow my husband asked 3 different people for the bill before he actually complained however would definitely return

"Relaxing break"
gg342014, 13 Avril 2019

Husband and I stayed here overnight,from check-in and for our stay staff were very welcoming and friendly,lovely atmosphere. Room spacious and spotless. Grounds are beautiful. Restaurant service was great and the food was delicious and very reasonably priced. Breakfast was amazing. Would highly recommend a stay hair and 30mins drive from Edinburgh it's perfect. We also made use of the health spa,lovely clean facilities and Annevthe beauty therapist is so lovely must say best massage I've had and such s lovely lady. We most certainly shall be back

"Spring Break - 2019"
TheGrantFamilyKilmar, 12 Avril 2019

Just back from yet another stay at Keavil House Hotel. This was our 4 visit to the hotel and again very pleased with the service received. We had an Executive Family Room which gave us lots of space with our 15 year old son. The food was really good the menu was new to us this time and a lot more choice. Breakfasts fantastic as well. The bar has been renewed from our last visit which was lovely. Can't wait to come back again soon.

"What a disappointment."
coorydoon, 11 Avril 2019

My wife and I attended a wedding at this location on 6/4/19. We stayed at the hotel from 5/4/19 to 8/4/19. On our arrival at 3.30pm the room was like an ice box. The safe was not working. We immediately advised reception of the need for the safe, only to be told there was a wedding on and they were busy. (that's not my problem) After an hour we spoke to reception and left, taking our valuables with us. We could stand the cold no longer. On 6/4/19 the water in the sink would not drain. I found the base of the plug choked with dirt (which I partially cleaned) and showed room service who completed the cleaning exercise. At breakfast on 7/4/19 my teacup had a crack down one side and across the bottom. The room was allegedly an "upgrade". It was fairly basic and had no hairdryer. Best Western class this as a luxury venue. In my opinion Best Western strive to reach levels of INADEQUACY. (A distinct lack of attention to detail) Not our first like finding in Best Western Hotels.

"Spa day"
Fiona D, 10 Avril 2019

Me and a friend went here for a spa, had a meal before hand fabulous service very friendly and helpful staff, food was amazing and well presented. The leisure facilities are great we had a great afternoon will definitely be back.

"Brilliant meals"
andrewc123456, 09 Avril 2019

Was very pleased with my meal at the hotel and the service was great! I had the blue cheese panna cotta for starter, tofu for main and the dark and white chocolate tart for pudding. All three of these meals were fantastic and I would happily try those again. The portions were decent and they were all cooked brilliantly. I greatly enjoyed my visit and I would happily visit again. There was also a good selection of vegetarian options which I was very happy with as I am a vegetarian myself. I recommend trying out the restaurant here as I greatly enjoyed coming here.

"Excellent stay"
Vacation09679088299, 08 Avril 2019

What a fantastic overnight we had here at the keavil house hotel. Rooms were spacious beautiful and clean, facilities were great and food was delicious... can't fault it at all. A definite credit to the best western chain.

"Chilled out overnighter."
Safari46762988212, 04 Avril 2019

Great hotel,helpful staff, 3 course dinner was fantastic and great value, the best peppercorn sauce you will ever try !!. Room was fine, bathroom a bit jaded with the royal blew edging tiles on white background looking a bit like a giant tea service colour scheme, keep it all white, easy to upgrade or change colour scheme.

"Wedding Stay 30/03/19"
Tourist57100686518, 02 Avril 2019

Excellent Customer service from the beginning of our stay until check-out. Staff were very helpful and went out of their way to make your needs met. I would highly recommend staying here and we will be back in the future.

"Friendly, efficient and comfortable."
Alsatrip, 27 Mars 2019

Attended this lovely hotel for a women's weekend away in mid March (around 50 of us) the rooms were immaculate and and well maintained throughout our stay. The food was of a high standard, great buffet breakfast and the evening meal in our conference room was delicious with efficient and friendly service, the room had a bar in situ to keep us refreshed. The staff were very helpful with the manager overseeing everything under his watchful eye, always scanning to see that everyone was happy! We have returned booked this venue before for our weekend, and I anticipate we will book it again. Well done to management and all the staff, and thank you for being an excellent host for our weekend.

"Home from home."
Craig A, 26 Mars 2019

I have stayed at this hotel numerous times with work after it was recommended to me. The hotel is a real pleasure to stay in, staff are all polite and the food and drink are first class. The gym at the hotel is like a mini pleasure centre so when busy can get full but I've always been able to get on the equipment and use the pool facilities. coffee and Tea is available to take on exit which I find a nice touch from a welcoming hotel.

"WEDDING"
Resort27544797103, 25 Mars 2019

Very helpful and the big day went as smooth as it could do , staff was very helpful with small baby and our grandson who is autistic and doesn't cope well with crowds and noise. We had dinner the night before the wedding and it was lovely breakfast is very good also

"The Hotel and Staff never cease to AMAZE us !!"
712alim, 20 Mars 2019

I have just returned from my 3rd weekend spent at Keavil House for our Church Woman's Weekend away. From the moment we checked in on the Friday to when we left on the Sunday the service we received was outstanding. Even before we arrived, there were are few last minute changes to be made and Morag and Angela were so pleasant and nothing was a problem and got everything sorted for us. The meeting room was all set up perfectly for us and we did need to ask for extra tables etc and this was arranged straight away. The food was fantastic, the leisure facilities were great too. We were looked after by Craig and his team, nothing was ever a problem and what we love is that the same staff have been around and looking after us over the last 4 years. We look forward to our next visit hopefully later next year. Thank you so so much to all at Keavil House! I can speak on behalf of the other 40 odd Woman that were there at the weekend. We will be back !

"Great location, lovely stay"
Elizabeth M, 19 Mars 2019

Can't really fault this hotel. We asked for ajoining rooms allowing both parties to access the internal doors and the staff were more than accommodating. Food was excellent both at breakfast and evening meal and the staff throughout the hotel could not have been anymore pleasent or Helpful. We had a great stay in a hidden gem of a place with an excellent leisure facility yards away. Although we did not require this they have excellent wet rooms suitable for wheelchairs.

"A hidden treasure"
Pedr043, 18 Mars 2019

Me and my wife stayed at this wonderful hotel on Sunday 10th March as part of our anniversary break. I had previously seen the hotel come up on Myhotelbreak and thought it looked nice but this was the first time we took the gamble and decided to stay there, and we were so glad we did. We arrived at the hotel around 3pm and were greeted by the lovely Audrey at reception, we received a very warm welcome from Audrey, she is a credit to this establishment and extremely well suited to that position. We checked into our room, a lovely double room on the ground floor (the room had French door access to a well kept garden area) Dinner was also excellent, we were both very impressed with the Cullen skink (which came with a poached egg in the middle of the bowl) would give the food here 10/10, restaurant staff were very friendly and professional. Breakfast the next morning was cooked to order, I believe it is normally a buffet service but as we were the only two guests at breakfast we were able to pick what we wanted and it was cooked fresh, we both had the scrambled eggs with salmon and again it was excellent. Alistair (the manager) came up to us at breakfast to ask if we were happy with our stay, I thought that was a nice touch as he obviously cares about his guests and cares about how his hotel is being perceived, of course we told him that everything was first class. We have stayed in many Best Western hotels and this was by far the Best, a head and shoulders above any of the others. Would happily recommend to family and friends, and will definitely return in the near future.

"Visit"
Janturnbul, 13 Mars 2019

What an absolutely fabulous hotel. Food was fantastic. Eidan one of mangers was chatty and very friendly he made you feel like you were the only people there. all the staff were lovey nothing was any trouble to any of them. Room was spacious and warm. Pool and spa facilities were clean. We can't wait to visit again. No complaints at all about this lovely hotel

"Great one night stay"
Derek F, 11 Mars 2019

I stayed at the hotel for 1 night on 6th March and all staff from reception through to the bar and restaurant could not do enough for me. Nothing was too much trouble and all were extremely polite. The hotel was clean and tidy and I would definitely stay here again.

"A very good hotel."
RonaldV107, 05 Mars 2019

This hotel is not so far out off Edinburgh and a good start to go to the Highlands. It's very quiet and easy to find. You can eat in the hotel and there is a bar in the hotel. Everything is clean and the rooms are big enough. The beds sleep very good and the breakfast was also good. It tasted good and there was more then enough. The service was also fine. We can recommend the hotel and will be going again.

"Nice hotel, terrible restaurant staff"
Annebilly1962, 24 Février 2019

Stayed at this hotel last week. The room was perfect and clean. Me and my husband went to the restaurant for breakfast the next day to be treated badly. The staff seemed like they didn't want to be there. The restaurant wasn't very busy and they seemed to just stand about and watch you eat your meal. Overall the food wasn't up to much. Thanks for a good stay

"3 day break"
magst299, 20 Février 2019

We have been to keavil house about 12 times now and always enjoy it the staff are lovely and so welcoming. We had been allocated an upstairs room but because of mobility issues we were allocated room 34 downstairs and upgrade to a family suite. The room was lovely and we were very pleased with it. The only thing is it has a really really bad smell of dampness I think it was. We did mention it in checkout. After about an hour in the room we couldn't smell it butterly after you went out and came back in the smell hit you again. We did mention it to reception. We still hav3 given five stars

"Rude and careless staff "
N9182ACcourtneyc, 18 Février 2019

We stayed at this hotel last year for my boyfriend's birthday and we enjoyed it so much we came back again this year. Unfortunately, it has gone downhill since regarding the customer service received and attitude of staff. On arrival, we were tended to by a not so friendly receptionist. Straight away, she presented me with a bill for £80 and asked if she could take a debit card. Confused, I asked what this charge was for, to which she simply replied “accommodation”, as if it was a completely trivial question. I was about to hand over my card, doubting myself as to whether I had already paid or not, but I quickly checked my account and £100 for the room had been already taken out. I told the receptionist I have already paid and she checked and realised that I had in fact paid. I think this is something that should be double checked by the receptionist before arrival, as being brandished with an incorrect bill as soon as we arrived wasn't the best start to our night away. She then told us that we have breakfast included, which is served in the dining area until 10am. In the morning, we made our way down to breakfast. The waitress asked for our room number before we sat down. The breakfast was buffet style, and was very poor quality. After finishing our food, as we were walking out the waitress who took our table number chased us out and told us that our room did not include breakfast. I told her that the receptionist was the one who told us we have breakfast included. Had it not of been included in the price, there was no way we would of paid for a breakfast of that standard. She told us she'd speak to reception to find out why we were told our breakfast was included when it was not. Might I add, she chased us out and loudly confronted us in front of other diners, which was embarrassing as it seemed as though she was accusing us of trying to get away with a free breakfast. If she was unsure, she could have checked with reception first or discreetly asked us, however this was not the case. Prior to booking, I had also made sure we got a late check out of 12pm. On returning back to our room after breakfast, we double checked with the receptionist that 12pm was the latest check out we could have. Barely even looking up from her computer she just replied yeah. So we went back to our room and at about 11.45 we got a call from the same receptionist we spoke to about the late check out asking where we were as check out was at 11am. We had just spoke to this woman about an hour beforehand, and it had also been confirmed before arriving that we had a late check out. I did not appreciate being phoned and rushed out the room like this without even checking what time we were supposed to be checked out by. All in all, the attitude and sheer lack of knowledge about their job from the staff here was terrible. I don't know whether the staff are too lazy to check the booking details before making these assumptions/accusations, and quite frankly it made our stay a lot less relaxing. To have the staff constantly getting it wrong, from trying to charge extra upon arrival, to telling us we don't have breakfast included to phoning to kick us out the room when we specifically asked for late check out was either down to zero communication between staff or just due to downright carelessness and laziness when dealing with the booking. The woman at reception was extremely rude, not accommodating in the slightest and quite frankly, not the first face that a paying customer wants to have to encounter on arrival. The number of mistakes, none of which we received any sort of apology for, was too much for it to be a relaxing getaway, as the staff were far too quick to make these assumptions and confront us about it, without taking a second to do their job and check these things properly. You should feel relaxed and totally accommodated for when staying at a hotel, especially as it wasn't the cheapest of places, but unfortunately this was definitely not the case.

"Maria Taylor"
mariatV7821NY, 10 Février 2019

My husband and I stayed here for our wedding anniversary for two nights again we were not disappointed we arrived at reception and Audrey was really lovely she recognised us from our last stay and we were given a upgrade and the room was lovely. The staff are always pleasant and they work hard the food is amazing and breakfast is also good with plenty of choices we want to say thank you for another great stay and we will be back again .

"Absolutely Terrible Experience - Avoid"
Lawbooks01, 31 Janvier 2019

My stay at this property was undoubtedly the worst stay that I have ever experience in my many years of traveling. An absolutely trying and exhausting ordeal. The staff and management had the most sour, rude, sarcastic attitude that I have ever come across. Avoid.

"A warm Hogmanay stay"
morgan98, 30 Janvier 2019

We stayed at this hotel as a group Hogmanay break for 4 nights The hotel was warm and welcoming and all the staff went out of their way to ensure we had a good time The rooms are warm, comfy beds, nice toiletries The food had enough choices to please everyone and was always hot. New years eve and New years day celebrations were very convivial. We liked the haggis too.

"Lovely Overnight Break"
valc106, 27 Janvier 2019

Just returned from Keavil House Hotel. Hotel was lovely and clean. We had a superior room, very spacious, clean and comfortable. Staff were very polite and helpful. Food was lovely, we were staying on DBB deal, however we had a sandwich in the afternoon which was delicious. Alcohol reasonably priced. We used the leisure facilities which were nice also. We would definitely return to this establishment

"Spa and lunch offer - overall very good"
JanWard85, 26 Janvier 2019

We bought a voucher via LivingSocial and usually have a slight apprehension on how it's going to go... Booking was easy, and no hassle getting a weekend date either (especially one week before expiry). I used to live around the corner from the hotel so finding it was easy enough. Upon arrival, we were warmly greeted in the spa area and told the details of what was on offer, and handed towels. We started in the gym, which is bigger than most standard hotel gyms and has a wide range of free standing weights, cardio and weight machines. After a session in the gym we headed over to the restaurant. The place was packed, which is always a good sign, and given it was Sunday, they had their Sunday Roast Carvery on. The gentlemen who seated us explained the menu and the roast options (I was very surprised to see the full menu on offer - had expected a shortened one based on the details of the offer). The menu has a range of starters, mains and desserts - we opted to split a starter and dessert (greater chance to try the menu). To start was the blue cheese panna cotta - delicious, and topped with a crunchy granola. Mains were the chargrilled chicken (which was very chargrilled, and only saved by the amount of gravy on the plate), along with the sea bream salad. Portion sizes in comparison to cost showcase great value for money. To end, we opted for the beer mug brownie (and wow, it was good, far too much for one person, but thankfully we shared). All other food that came past looked good, and a sizeable portion! After lunch we headed back over to the spa and enjoyed the pool, sauna, steam room and jacuzzi. It was relatively busy, but still enough space overall for people to do as they please. Have recommended the lunch option to others already, and for the time that the lunch/spa offer is on, have suggested they look at that too. Would happily return again.

"Lunch and leisure "
TATracy, 23 Janvier 2019

Booked in for lunch and use of the leisure facilities on a Saturday afternoon. Lunch service was great and the food was ok. One of our starters was not as described but tasty all the same. And one of our mains was (chicken dish) was burnt, I do suspect it is supposed to be served with a charred finish but this was burnt black and tasted very bitter. The inside was still moist and apart from lumpy mash the rest of the dish was delicious. Use of the leisure facilities meant swim, sauna and steam room for us, all of which were great. Unfortunately the changing rooms were so unclean we had to complain on the way out. It had been over 3 hours since the cleaning chart had been signed and there was mud, dirty tissues and filthy towels everywhere and the changing cubicles smelt of urine. It was truly disgusting and I can see why paying members were also complaining.

"Tired hotel saved by friendly staff and excellent restaurant"
SAshleyC, 20 Janvier 2019

A pleasant and swift check built me up, but the room was tired and dated. The room was kept clean, but still felt grubby due to the age. The mattress was really really soft, which meant the bed experience was less pleasant. However, for those negative points, it was clean that certain parts of the hotel were being refreshed and refurbished, so hopefully that will soon come to the rooms. The staff in the restaurant were fantastic and should be commended for their friendly yet professional attitude.

"Excellent food and service"
pmdix2016, 16 Janvier 2019

We have stayed there many times and large bright bedrooms, exceptionally attentive reception, bar and dining room staff. Dinner was excellent as usual and extensive breakfast buffet. Leisure centre with large swimming pool and Jacuzzi 20 yards away

"Well a monthly meeting with my Agilent and HP retirees about 15 so it was good"
Go58668533245, 08 Janvier 2019

Well fast and good service and lots of help as well so it was very good seeing all the folks again even though I have never been here before so all in all it was a very good meeting. The service was fast and very efficient and the staff were all helpful as well

"Christmas Day Lunch"
Camper786928, 31 Décembre 2018

Impressed. I booked a table of 14 for the late Christmas Day Buffet Lunch having never eaten at this hotel before I wasn't sure what it would be like and especially on Christmas Day. But I need never have worried. The staff we extremely friendly and welcoming on arrival and throughout dinner. Everyone had a genuine smile and time to chat, even the chefs carving the meats had some banter for everyone. The food was very good with a huge variety of starters, mains & desserts and everyone at our table commented on how good it was, and we had some fussy eaters with us. The magician and visit from Santa topped the day off. It was a relaxed and informal Christmas dinner and would recommended it to anyone who is thinking of going out for Christmas.

"Wowcher spa and lunch"
moragwilson2, 05 Décembre 2018

Lovely day out. Spa was, as always, great. First time for lunch but will definitely be back. Food was excellent and staff very attentive. The restaurant was very modern and comfortable. The choice of food was excellent - spoilt for choice really.

"Average hotel, nice staff"
Helena R, 26 Novembre 2018

Hotel average, found the staff in the dining room obliging and breakfast nice enough, although some food kept hot under lights which is usual for this kind of hotel. They have a nice swimming pool in an adjacent building which can be used by people using the hotel and other members too. Pool and changing rooms were clean and quite busy, also has a coffee shop. The rooms are fairly modern and well furnished, I found the bed a bit uncomfortable and hard. Only criticism is bathroom bin had not been emptied from last guest, which was not very nice.

"Outstanding in Every Way"
Pamela N, 26 Novembre 2018

My husband and i visited your hotel for the 4th time this weekend staying Saturday 24th November until Sunday 25th November. I had phoned and booked just the previous Sunday and was offered a superb dinner, bed and breakfast deal for a standard double room with full use of the pool, jacuzzi, steam and sauna rooms which we love. When we arrived we had been upgraded to a superior room overlooking the gardens which we love and were so chuffed. As always everything about our stay was superb. The room, the comfort of it, how welcome we were made to feel by every member of staff, the pool, jacuzzi, steam/sauna rooms and the food in the restaurant which was absolutely wonderful. We always feel so relaxed and chilled out at Keavil House and this time it was no exception.We feel like it is exactly the place to go to relax and feel spoiled. Thank you so much.We cannot rate you highly enough. We will be back as soon as we can and maybe even manage 2 nights!

"Lovely stay"
HappyWanderers56, 19 Novembre 2018

We stayed here for one night and would highly recommend this Hotel. Lovely warm welcome from the receptionist and all staff very friendly and helpful. Room was spotless and spacious with lovely big, comfortable bed. Dinner in the restaurant was really good and the breakfast was absolutely lovely. Piping hot food from the buffet with a good selection.

"Amazing service!"
OnAir63431737120, 18 Novembre 2018

The service offered at the hotel was beyond fantastic! The staff made you feel very welcomed and important! The food was just heavily! The choice they have is very nice, especially the desert. Taste buds were having the time of their life! Bedroom was also lovely, no problems at all! Can promise a great sleep!

"Great Keavil Care"
KateT56, 12 Novembre 2018

Great short break with a friend (1st-4th November). Staff could not had done more for us. Comfortable room, excellent food and great staff. Special mentions to: Alan the breakfast chef who made my friend a special breakfast; evening chefs for all their great food; all the waiting staff who looked after us so well - Etienne, Rachel, Jasmine, William and all; Reception staff who upgraded us and made sure we had all we needed - Nicola, Claire, Audrey and also the cleaning staff who kept our room so clean and well supplied. Hope to return soon.

"Thank you for another wonderful weekend"
Kerry H, 12 Novembre 2018

Thank you for another wonderful weekend. We were very well looked after. The hotel staff we met were chatty, welcoming, friendly and helpful. They went above and beyond to accommodate everyone's needs and ensure the weekend went smoothly. Everything was well organised. The hotel itself was well-heated throughout, which we all appreciated.

"Short break"
246willf, 08 Novembre 2018

We enjoyed our night had a good meal and breakfast.Also enjoyed the pool and sauna nice relaxing day and night.Although the room was nice and comfortable there was one annoying thing a noise coming from above the room like plumbing or heating was quite loud lasted about ten minutes,this happened twice and was late about 11pm and 1 am so spoiled it a bit it was room 111.Would I go back don't know Although enjoyed everything else shame.....

"Lovely hotel and friendly staff"
Shazell, 06 Novembre 2018

Booked to go away with hubby and another couple. Lovely spacious room (we were upgraded to executive room). Food was great and leisure facilities great too with large pool, jacuzzi, sauna and steam room.

"Lovely night away"
Haze1983, 04 Novembre 2018

Not far from where i live about half hour drive . Arrived and quick service and along to room which was lovely fresh and clean. Bathroom was clean and fresh . Went to pool for a while and into sauna and steam room was very quiet . Only one other person in back of five time. Shower area was clean and tidy so was pool area. Nice and peacefull. Our meal was booked for 830 pm so back to room for shower and then back to get table. We arrived for 8 to chance our luck and a table was a available so we got to sit down . Menu had good choice im very fussy and found something nice to eat . We both had £22 food allowance we only went over bill by a pound so was fanstastic. Just bought our own drinks from bar so didnt have any extra charges when leaving next day. Food came out pretty fast but was quiet by 830 . Went back to room with a drink bed was comfy but still cant beat your own bed ! Breakfast was hot buffet or cold buffet cereal fruit etc. It was lovely and tea and coffee and your toast all served to you at table . I would defo recommended this place to anyone who wanted a wee night away. My hubby and I would defo come back in future great value for money we paid £99 room food allowance and breakfast . What a fantastic price for 2 people.

"ABBA tribute night"
Jackie J, 03 Novembre 2018

Had a fantastic night away with my best friend. The food was fantastic, the room was lovely, in fact it was the best nights sleep I've ever had at hotel! Pillows and bed very comfortable. The morning breakfast was nice and all the staff encountered during our stay were all very pleasant and happy within their work environment which was nice to see also. Would definitely recommend and plan to stay again. Good value for money.

"Overnight treat"
robbo2423, 01 Novembre 2018

We decided to give ourselves a wee treat and as it was some years since we had stayed here we thought we'd return. The hotel was lovely and all the staff were very pleasant and helpful. Our room was on the ground floor quite far from the main reception but this was not a problem. It was obviously fitted out for disabled access but this was fine, especially the large walk in shower. We had dinner and have to say that it was delicious. In the morning we had the cooked breakfast which was buffet style. The eggs are scrambled, but if you want any other kind, or something else you only have to ask the staff and they will try to accomodate you (we asked for fried bread and got two slices each!) Unfortunately we forgot our swimwear so did not manage to use the pool. Overall a lovely stay and the staff are a credit to the hotel with their friendly, helpful manner.

"Excellent stay yet again."
blarbuiephotographic, 31 Octobre 2018

Stayed for one night on work business and can't fault the hotel. Room was clean and tidy, albeit roasting. The last guest left the heater on full tilt! Superb three course dinner with all three courses served promptly by very polite staff members.

"Excellent overall customer service"
Martin T, 29 Octobre 2018

I travel regularly with work and rarely leave reviews that should tell you something. Without exception every person from Audrey on reception to all the bar staff and leisure facility staff could not be more helpful and warm. Great to see people who genuinely seemed to enjoy their jobs. Facilities and the hotel itself could also not be faulted.

"Could Not Fault This Hoetl"
ScottMotherwell, 28 Octobre 2018

We have just spend 2 nights at this Hotel with friend for their 25th Wedding Anniversary and could not fault the hotel. We had been upgraded to the superior rooms and have to say what a great size room. Really good size bathroom with bath and shower, great kingsize bed and loads of hanging space for your clothes. We booked dinner bead and breakfast and food choice and quality was best I have had in some time. Rachael in the Restaurant was fantastic. Great to see a young person take there job serious but also great with the customers and made us very welcome, as did every member of staff. I did read reviews and agree some of the rooms are a long walk from reception. I do agree but what lovely hotel even just to walk through and very well maintained. The pool is also a great size with great gym, sauna and steam room. The hotel is spotless and what great cleaning staff, great to have people happy at work and lovely to speak to. Really impressed with this hotel and will certainly be back in the future. Well done to amazing place with excellent staff.

"Itison Lunch and use of Spa Voucher"
Gonzoid52, 26 Octobre 2018

We enjoyed a lovely two course lunch, and full use of the spa facilities. The leisure facilities are very nice to use, we used the steam room, the sauna, the Jacuzzi and the Swimming Pool for as long as we wanted. We then had a very nice two courses in the hotel restaurant. Very nice food and lovely friendly staff. Will look out for another voucher!!

"Anniversary Stay"
Mearnsb, 25 Octobre 2018

My wife and I were married at Keavil House 8 years ago and decided we would return for our anniversary. Everything with our wedding had been great and we were wondering if the service would still be the same, we are glad to say that we had a fantastic stay. The hotel is still fantastic for a relaxing stay and with the pool, steam room and sauna facilities is adds to the relaxation. Once again we found each member of staff to be very welcoming, helpful and warm with each asking how we were, this is a simple thing but not common in some hotels. The food was nice and the room very comfortable, if I had one issue then it was the shower pressure, it wasn't what I would expect considering how stunning the room was. Overall though it was great to be back and would recommend this hotel.

"What a suprise"
Mark210381, 22 Octobre 2018

Got this on a Wowcha and didn't expect much as far as lunch goes but Wow, hotel beautiful and spotless and restaurant was the same. The South African who served us was fantastic and made you feel at home. The food was simply lovely , fresh and tasty and simply mouth watering. The only thing I would say and it's not a fault just a wee pointer out lol would be the Sea Bass didn't need the wee clump of watercress on top , it looked better without it. But it was great and I would recommend it to anyone .

"wowcher lunch & swim & facial"
mikodog9, 20 Octobre 2018

beautiful place gorgeous swimming pool with towels provided jacuzzi and small kids pool. perfect girls day out with my 9yr old daughter. booked a facial with Anne at Higorgeous she was fantastic my daughter had her nails done too and really felt grown up and pampered cant recommend her highly enough. Lunch was delicious in a beautiful setting. fantastic value for money. We loved our day!

"Sunday lunch ."
lufc04, 17 Octobre 2018

Popes in to have Sunday lunch and it was lovely. They have a choice of buffet or mini. We chose the menu as my wife is disabled. Staff,service and food were all lovely. We sat in the conservatory which gives u a nice view of the grounds . Defo go bac

"FIVE STAR"
Alli_Ram, 16 Octobre 2018

My husband was in the area on business and so I hitched a ride with him as he enjoys staying at this hotel very much. We were allocated room 121 and we couldn't fault it in any way, it was spacious, spotlessly clean and had everything we needed. We had a view of the gardens and in the distance we could see the new Forth Bridge which is definitely worth a drive over as it is a major feat of engineering. On arrival we were greeted warmly by Reception and offered shortbread cookies which were yummy. The receptionist (sorry didn't get her name) was very informative and booked us in for dinner. Room 121 was a fair walk but it was worth it. Nowhere did we see any areas which were not up to par. Dinner was served in the conservatory which I imagine is lovely in summer with the doors open. It was a toss up between the burger and the steak pie but the steak pie won and was absolutely delicious. I chose ice cream for dessert and it was rather uninspiring and my husband had the chocolate and orange tart, which seemed devoid of orange but we both enjoyed what we had and afterwards I enjoyed a nice pot of tea in the bar while my husband had an alcoholic beverage (when in Scotland …) Breakfast was very good. The soaked muesli was delicious followed by haggis (again, when in Scotland …). I have to say the mushrooms were lovely and it is a good idea for guests to order their fried eggs and have them cooked to order. Checking out was speedy and painfree and a really nice touch was the flasks of tea and coffee and takeaway cups in the foyer ready for your journey. A very enjoyable experience and the next time he is up this way I will definitely come with him as on this occasion I was too lazy to use the health club.

"very nice swimming pool"
campbell2638, 13 Octobre 2018

my wife and i arrived with 2 friends for a DB&B deal and as some of us have health problems we were allocated disabled rooms with wet rooms which were very nice but must have been about the furthest rooms from check in and a long walk but we were not offered any assistance with our luggage. the rooms were very nice. When we went for dinner it was a main course and a dessert with the package deal but as my friend is diabetic he asked if he could have a starter and main course and was told that he could not even though we offered to pay any difference in cost. The desserts all cost £6 but the starters varied from £5 to £7 and the main courses varied from £10 to £17. It seems crazy that although they state that they cater for special diets they would not allow my diabetic friend to have a starter. The meal itself was poor, supposedly 3 lamb meals which did not taste like lamb, 3 warm sticky toffee puddings which were cold, a first for sticky toffee pudding and the service left a lot to be desired. I would not stay there again as the dining room was very disappointing

"Repeat stay excellent"
janet s, 09 Octobre 2018

Once again returned to this hotel for an overnight stay and thoroughly enjoyed ever aspect of the hotel, staff are very helpful, breakfast lovely,did not eat evening meal as we were else where. Had a swim in the pool in the morning before leaving and this was up to our usual expectation. Would recommend this hotel highly.

"Anniversary Weekend Break"
Mark B, 07 Octobre 2018

The wife and i stayed for 2 nights for our Anniversary and had a very pleasant stay. Staff were fantastic, very helpful and freindly and made us feel very welcome. Great facilities with the pool, sauna and jacuzzi. The dinners were lovely and we'd recommend the steak pie for a delicious hearty meal. With Dunfermline just a short hop away for days out we had just about the perfect stay. A big shout out to Mags and all the team for looking after us and a special thanks to Callum for keeping us entertained! lol Good luck to all and we hope to stay with you again in the future.

"Another Good Stay"
paulspencer2015, 02 Octobre 2018

Strayed here on business again and can't fault it, staff good, facilities good, garden room great, food good in restaurant, keep it up. They have a pool and gym as well, price was reasonable as well. See you next time in Scotland hopefully

"Overnight stay, great hotel and food "
FKToo, 30 Septembre 2018

Overnight stay, DBB as a Xmas gift, visited here in March Bit of a strange access road in but you arrive to lovely grounds, room was fantastic, corridors well decorated, and we had a lovely dinner too. Dining area is well laid out. In addition to that I also used the swimming pool and leisure facilities which were also of a very high standard

"Wedding anniversary break"
allynbrig1010, 28 Septembre 2018

First time at this hotel, however, I'll be back again. The overall experience was great, every member of staff went out of their way to make us feel special. Breakfast, lunch and diner in the restaurant were superb and the staff were very knowledgable about the menu, the chef made a sauce without onions especially for me.

"Nice place, lovely grounds, wonderful breakfast"
Britaussiedude, 25 Septembre 2018

We stayed here to be close to the airport for a noon flight. A 30min + drive, but nice to be out in the country. Apples at the front desk, nice for a quick snack. Rooms fairly posh and well appointed... Breakfast Buffet was wonderful and filling. Service was great. Don't trust Apple Maps, unless you want t a tour of a local neighborhood, to the back fence...

"Helpful hosts"
Evelyn485, 23 Septembre 2018

After being seriously let down by another hotel we had booked to stay over while at a family party we walked into reception at the keavil to see if there was any last minute availability, they couldn't have been more helpful. We were quickly checked into a lovely double room with garden views was spotlessly clean and had a super comfy bed with quality linens. We had an amazing breakfast with lots of choice and friendly service. We didn't have the time to use the leisure facilities but they looked great and hopefully we'll have a return visit soon

"Lovely place"
Lynne N, 17 Septembre 2018

Had a lovely night here, staff were really nice especially Audrey on reception. Had dinner here also and the food and service was really good. Leisure club has all the facilities that you need I would definitely recommend for a relaxing night away.

"Friendly welcome"
mtfw, 10 Septembre 2018

Needed to stay over the bridge from Edinburgh and Keavil House fitted the bill. Friendly welcome and the evening meal was superb - freshly prepared to perfection. Charming village location. Shame I didn't have the time to enjoy the leisure facilities.

"Hmmmm! "
ANYA2001, 10 Septembre 2018

Stayed here overnight as attending a wedding in another hotel. The foyer and area leading to restaurant seemed to have been refurbished as does the restaurant itself. However, that is where it ends ! Our room was very old fashioned, dark furniture which was chipped and had seen better days , dirty carpets and mattress was very soft. Bathroom had old tiles and discoloured silicone in bath and on floor tiles , dirty plastic cups in bathroom . Toilet was so close to door and provided very little room in bathroom while constant battle not to hit arm off toilet roll holder - whole bathroom is badly designed . Old leaking shower evident. Not hotels fault but we were awoken with the noise of someone being sick - either out of bedroom window or in gardens!! On the positive side great assortment of breakfast choices and my veggie breakfast was superb . Not sure I would want to return unless bedrooms are refurbished!

"Lunch at the Botanist Restaurant at The Keavil"
craigluscar, 31 Août 2018

Treated to lunch from the set menu ,we were welcomed by friendly and helpful staff .The menu was a bit limited with the standard steak pie, fish and chips ,Caesar salad and sea bass the quality was fine but the menu could be tweaked for one or two more adventurous dishes. Nice surroundings but not busy for 1.00pm . We have been before to weddings and they do these very well

"Very short but excellent stay"
555Brian, 30 Août 2018

Arriving back at Edinburgh airport an expected 1945 and not fancying a 2 hour drive to Northumberland, my wife & I decided we'd stay overnight at Keavil House. We arrived at 2130 (thanks to an hour delay on the flight from Milan), too later for dinner. However, the restaurant staff were outstanding and offered to russle up scampi for my wife and fish for me. Unexpected, but very much appreciated. The hotel has been extended since our last stay, with a really good extension to the restaueant and patio/steps down into the garden. It's really nice, and has made a big difference to the lounge/restaurant area. Our room was large, well fitted out and very comfortable. Breakfast was good, and we checked out having had a really nice stay. It's only a short drive from Edinburgh Airport, much better than the airport hotels charging comparable rates so well worth thinking about if you're looking for somewhere to stay. We'll definitely be back.

"50/50"
User, 21 Août 2018

Was a good stay but breakfast was recommended by taxi driver at Tesco Cafe in city centre, it was amazing!!!!! Highly recommend, service is great too. Coffee done to perfection We asked for crispy bacon, not an issue dealt with like we asked for skinny milk lol Its a set breakfast but they will swap items you don't like, no problem, no aggro

"Lunch at Keavil House"
Jinty2016, 21 Août 2018

Well maintained building, attractive gardens, friendly and efficient staff. Lunch was priced at £11 for two courses which seemed very good value. Food was very tasty and well presented. My 97 year old mother-in -law does not normally eat very much and she had three courses which she declared were very nice. The rest of our group enjoyed their food too.

"When Best Western say plus they mean it"
Frank089, 21 Août 2018

Very comfortable hotel with excellent food and very helpful staff. I cannot walk very well so it was difficult to get to a shop for my morning paper along the half mile hotel driveway and another quarter mile to the Co-op. The hotel can get papers delivered but does accept Telegraph vouchers. Short drive to Edinburgh for the Fringe and Tattoo. The Falkirk wh

"what a wonderful hotel , staff so helpful."
travellingperson_11, 20 Août 2018

Our visit twice in 10days on our Scotland visit where both so wonderful , with beautiful room both times, breakfast very good . Evening food at the restaurant was good. All staff where helpful and always a smile. The rooms have everything you need , good shower, bath, bed very comfy . may I also say thank you to Katie , and the wonderful Nicola for everything

"Brilliant wedding"
pmc1717, 19 Août 2018

My son and daughter in law had their wedding reception here in August and it was the most wonderful day. All of the staff made the day a happy, fun occasion and nothing was too much trouble. Morag the wedding planner looked after everyone so well and the whole day ran very smoothly. The meal was excellent, the Mountbatten room looked gorgeous with all the flowers and sashes and was the perfect size for our 90 guests and the change from dining to dancing was smooth and fast. It was a perfect venue, wonderful staff and a perfect happy day. Thank you to everyone who looked after us so well. And the breakfast was superb. I would highly recommend Keavil House for any occasion.

"Splendid Wedding Venue"
elmalc13, 03 Août 2018

We held our wedding here in July and each aspect of the whole experience was really excellent. The events and reception teams made the process smooth and easy, even accepting telephone payments quite late at night when the office was closed. At no point did I have to accommodate to them, they accommodated to me, which is refreshing. The beauty of the well kept grounds and gardens really added to the special feel of the day and the truly delicious menu, excellent, thoughtful service and attention to detail made us all feel like royalty for a day! The flowers and decoration and DJ were skilled and professional. Nothing was too much trouble for any staff at any point and it was all presided over unobtrusively but effectively by the General Manager whose lead obviously gives an excellent example.

"Kelly and Rory Syme wedding"
lynneireland258, 02 Août 2018

We were staying for My daughters wedding and from the moment we arrived until the moment we left the staff were fantastic . They couldn't do enough for you . Craig the wedding planner was so professional he just made sure everything run so smoothly . The food and service at the meal was first class . Special thanks to Mags the supervisor who went above and beyond any expections . She looked after my elderly father who is almost 94 and made sure he had everything he needed and checked up on him many times throughout the meal . She is a great asset to your team Mant thanks to the reception , restaurant and bar staff for providing such a efficient service . We will definitely be back and will be recommending anyone we know who is going to plan a wedding to look at Keavil Hoise . Thank you for making my daughters wedding such a special day

"Cozy, but not deserves four stars"
Pudik, 02 Août 2018

Cozy hotel with spa facilities and nestled in quiet village, with private great inner yard. Breakfast was good and staff is welcome. But room was so narrow and mattress was so uncomfortable that all relax was lost. And for 4* hotel declared bathrobe has be ready, not be asked and wait.

"Beautiful hotel"
Grace L, 31 Juillet 2018

Booked a wowcher deal earlier on in year , afternoon tea, executive double room, fruit, dinner bed & breakfast. Excellent service and food was delicious . Staff friendly and room was so roomy and comfortable. Did not want to go home as we were getting new heating put in at home and was so cosy . Leisure facility was available heard a lot of good reports Beautiful location and venue hopefully visit again

"April & Danny Toye's wedding"
April M, 28 Juillet 2018

We booked our wedding here back in June 2017. Up until our wedding on 24/07/18 Craig, our wedding coordinator couldn't have been more helpful and so very professional and beyond our expectations. Every little detail, no matter how small was personal dealt with by Craig or Morag. And there was a few lol. The day couldn't have went any better. All the staff at the hotel are so professional and nothing at all was a problem to any member of staff. The DJ Bill was absolutely amazing to. All the guests at our wedding all said ‘They can't remember the last time they were at a wedding that was so much fun, relaxed, amazing food, drink and the music at night got everyone up dancing. Our 2 kids who are 6yr and 10yr were treated like royalty also, by the end of the day all the staff knew there names. Can't praise this hotel enough, especially Craig and Morag. Will definitely be back. Xxxxx

"Another fine stay at this local Fife hotel!"
Kelvin T, 23 Juillet 2018

Enjoyed another stay at this local hotel, our rooms (two adjoining) were immaculate and very well appointed with nice view of the gardens. The spa and pool was enjoyed by all, great place to relax and unwind. Had a very relaxing Afternoon Tea (kids had their own sandwiches prepared) for two with a glass of Prosecco which was very well presented, service was great and enjoyed everything on offer. Staff are friendly and helpful. Breakfast was a very fine choice of items or special request for omelette, poached eggs etc if desired. Tucked out of the way but very handy for Dunfermline and surrounding area.

"Great stay"
claire f, 21 Juillet 2018

My family and myself stayed here Friday 21st and Saturday 22nd July as we were at a friends wedding. We were quite hesitant to stay as we were at a party night at Christmas and it was a disaster, BUT this time you excelled yourselves. We checked in quite late so didn't get a chance to eat in your restaurant. The pool was fantastic both days the staff are great and the pool was immaculate. The rooms were lovely and so big! The doors to the gardens which were a godsend . Breakfast on Saturday was lovely, William was very attentive and a fountain of knowledge, what a lovely man. It was also a really nice touch for your manager Morag to take time out to speak to us at breakfast, she was great, when we phoned reception for anything , and we did, quite a lot, she was very quick to come to our room. Actually all morning and even at the Wedding she was there helping out. We had hoped to see her when we left to thank her for everything but were told she was on later. The wedding itself was brilliant, the staff were great, and the food was out of this world! the male co ordinator was great and also very precise and very attentive! Such a contrast from Christmas! 5 ***** all round !

"Vacation "
Allison E, 20 Juillet 2018

Loved staying here! Beautiful setting in the countryside, lovely amenities and absolutely the best staff and management!! We even added on extra days at the end of our trip in order to stay there longer and explore more of the local area. Alistair Bruce runs a very nice hotel....actually more of a home away from home. Their haggis and black pudding are delicious too! Our appreciation goes out to all of them for making our first trip to Scotland so memorable and comfortable. Looking forward to going back!

"Keavil House Hotel"
HaroldElgin, 19 Juillet 2018

Stayed with my wife and ten year old twins. We have stayed here several times before. The hotel is nice and relaxed with access to an excellent leisure suite. The hotel is located in its own quiet grounds. All the staff were friendly and helpful as always. We had the excellent breakfast each day. The hotel has had a lovely bigger conservatory and terrace built on since our last stay.. I wouldn't hesitate to recommend the hotel.

"Restaurant and breakfast, the staff and gym are good but room was awful"
the_Geee, 18 Juillet 2018

So it's got a long drive and away from the road. The gym is very good for a workout and it has a pool. The staff are friendly and the food was good. The breakfast had a large choice apart not being able to get a tea or coffee. The awful room for the night was extremely poor and shouldn't be used unless for staff. Very very old, the window opens a quarter if you can lift it, difficult to close and lock. Even more disappointing, is the blind which allows lots of light in and appears to be very cheap. There are no curtains at all and the noise in the room is like elephants are on the floor above and below until at least 2am and then start again 5am. Absolutely terrible if you want any sleep. Worse still the doors in the corridor slam and aren't quiet. Absolutely terrible so my best advise is don't stay in any rooms in the old part of the hotel and anywhere near the kitchen, dining room or restaurant as the noise is awful. To add the furniture had broken legs that I had to straighten to keep it up, the lights didn't work, the phone didn't work, mould and dirt in the bathroom and there was a general stale smell. I only give 2 stars for the staff, food and gym and if I could give negatives I would have, the owners should refurbish the rooms or don't sell them as a guest room. Not a good business experience due to lack of sleep.

"Maria Taylor"
Maria T, 15 Juillet 2018

My husband and I have just had another night away at the keval house hotel and again we weren't disappointed . first of all Sara at reception was so lovely and helpful we got a upgrade to a superior room which was lovely it looked out to the garden . Again the staff were friendly and the food and service was amazing ,the pool was great as always and the sun shone for us we both had a great time away thank you all again .

"Wedding"
Jac T, 13 Juillet 2018

We stayed here as part of our son & daughter-in-laws wedding package. I can honestly say it was fabulous from the minute we checked in until the minute we checked out. The staff were helpful, friendly & happy. They genuinely couldn't do enough for us all. The location and setting were perfect (& the sun shone all day). Beautiful grounds and surroundings. Large family room, comfortable beds, spotlessly clean. Food was delish! (Will defo return to try out the restaurant). Breakfast was tasty & fresh with plenty of choice. Big thanks to Mags & Craig who were professional, helpful & friendly for helping make it a day to remember.

"Great meal"
Newt639, 07 Juillet 2018

Friendly staff good food and nice surroundings. The Mackerel starter was a complete joy and the lamb main cooked perfectly. The staff were friendly and attentive. Will definitely be back for business and pleasure.

"Relaxing break away"
mrcfc67, 02 Juillet 2018

Stayed here twice on two separate occasions both as a couple. First time we stayed we received an extremely large room with an extra large bed, this was fantastic, could not fault the room one bit. Although the second time we received just a below average sized room which was disappointing as our expectations were already extremely high. Dined in the restaurant once, was extremely expensive and definitely not value for money. Just overpriced pub grub basically. Pool and spa facilities are FANTASTIC, open until 10pm jacuzzi always roasting hot and sauna & steam room fantastic. Pool is a decent size also. Free to use when staying at the hotel and towels provided on request. Hotel location is a bit out of the way although that's the whole idea of a relaxing break with the mrs. Would definitely stay again.

"A weeks long trip with a group of over 65s"
Revjohn123, 24 Juin 2018

First of all , no lift , the hotel is very clean, I was taken I'll the first night there the manager was very helpful in arranging transport hospital via ambulance. On return ok, The drinks are expensive and as a group of 43 The restaurant could not cope , had to wait a while for the food to arrive. Food not top quality basic. The breakfast is self serve very good. Ordered papers hit and miss if you got one. On site they have a gym swimming pool but is open to locals . Quite busy. The bed sheets were not changed the 5 days we where there , I had blood on my pillow and left at the end of the bed , still not cleaned. Also check your bill , tried to charge for telephone I never used and papers never received. Would I stay again , yes but not with a group. I like to personally thank the manager for his help in getting me to hospital.

"Wedding"
ktwps, 23 Juin 2018

The venue was nice and clean. Toilets were spotless to start with but not monitored throughout the day/night. The tables were quite close together so if your at the back of another table its a mission to get out. Drinks were quite pricey also for a hotel quite out of the way. The buffet was lovely and the day guests had said the meal was beautiful. Grounds are lovely for pictures also.

"Huge family room. Good restaurant."
ukdawg, 19 Juin 2018

I stayed here for one night with my 10 year old daughter and husband. We were given a very large family room with a separate sofa bed. The decor was a bit tired, but the room was clean, comfortable and quiet. The bathroom was bright, clean and spacious. We had a nice swim in the pool and soak in the hot tub. The changing rooms needed a clean, but otherwise it was fine. Dinner in the restaurant was lovely. The food was tasty and the service was excellent. I would return again if in the area.

"Very Good"
Glasses1, 17 Juin 2018

Stayed here for an evening. It was a lovely place. Had lunch on the decking to the rear of the property. It was lovely. Very good value for money. Breakfast was also really nice. Room was very large and spacious and clean. No negatives.

"Five star but could do better in some areas"
TravellerHSussex, 15 Juin 2018

Comfortable hotel at a reasonable price. Restaurant menu Ok good in some areas not so good in others. Mussels were very good I was told. Staff were friendly and eager to please though. Woken up by leaf blower at 8am, although to be fair that could have been a neighbour. Would recommend the superior room at £95 including breakfast very good value.

"Absolutely wonderful wedding"
Firewalker50, 07 Juin 2018

My daughter held her wedding at Keavil House on 2nd June. What a fabulous day, It is a Country House Hotel, set in the most beautiful gardens. Traditional in style, not a chain, with personal service. We held the wedding in the Elgin Suite with 141 day guests and more in the evening. It is a beautiful room for ceremony and dinner. We had the drinks reception outside in the gardens - just perfect. Craig, the C&B Manager was absolutely fantastic - in the run up and on the day. He co-ordinated all our suppliers when they arrived, and on the day, kept us on track and on time - and calm when last minute nerves kicked in. All of the staff in every department were very friendly, helpful, courteous and efficient. The food was delicious. A huge well done to the kitchen brigade who had to balance timings around the speeches to keep food delicious and fresh. The serving staff, who did a terrific job serving everyone quickly and who turned the room around twice at high speed. The bar staff inside and out. It was commented on that they were brilliant with service and personalities, and guests did not need to wait at the bar. Reception who had to deal with a million questions from us and our guests and who co-ordinated rooms and ensured gifts got to the rooms for guests. The breakfast staff who brought breakfast rolls to the rooms when we were getting ready together. And who provided a plentiful, fresh, varied and delicious breakfast the next day in the breakfast room overlooking the gorgeous gardens. they dealt well with the influx of wedding guests. The housekeeping staff who worked hard to get the rooms ready for our guests. The grounds staff who presented the beautiful gardens immaculately. I could go on and on so as not to leave everyone out. Regretfully, I did not get many of the names, and in truth, every single person contributed to the success of the day. Our guests commented on how great all of the staff were. The support of my daughter on the day was wonderful. All the thoughtful touches. We have had many calls and messages to say what a wonderful wedding it was and how lovely the venue is. We cannot thank Craig, Mags and all the teams at Keavil for such excellent service from beginning to end. I did not meet the GM Alastair, although we may have crossed paths at some point on the day, and he was not on duty when we left. However, he should be proud of the team and the way they operated that day. What fantastic memories we will have. Thank you all very much.

"Enjoyable stay but a few issues"
JandC_10, 03 Juin 2018

We stayed for two nights and the room was very large, with good storage. Some issues with cleanliness (eg extractor fan furry with dust, spider and web on the light fitting above bed), although we understand they had some staff absences the weekend we stayed, so maybe just a glitch. Staff were very friendly, although served the men in the party first and the outside tables were not cleared and there were Champagne glasses from the earlier wedding on the steps when we arrived for a snack/drink and when we left. Food very good and enjoyed by all. Excellent breakfast with lots of choice.

"2 night stay plus wedding "
Samantha H, 29 Mai 2018

Myself and (new) husband recently got married in the Keavil house hotel, I personally stayed for 2 nights, I stayed Friday - Saturday with family then Saturday to Sunday with my husband. We also had a family meal on the Friday night. The rooms were perfect, extremely comfy beds, they are to die for (and I'm a fussy sleeper) every staff member I came across were beyond friendly, from when I checked in Liz the receptionist couldn't do any more to make me feel comfy filling me with confidence that she is there for my every need, when we went for breakfast on the Saturday it was very busy but this didn't make us feel any less important. On my wedding day itself I was made to feel exceptionally calm but Alistair (GM) who was looking after our day, on the lead up to my event nothing was too much for Alistair even with the final little changes, the staff members that aided in the running of our wedding kept me calm providing me with little “nuggets” of information- such as lift my dress at waist so I can sit comfy, I was kept informed at each stage and everything ran smoothly and no issues. On the Sunday when we went for breakfast one of the morning breakfast staff - I want to say Connor was exceptional friendly and spent sometime chatting about our wedding and general chit chat. Finally the duty manager - Iren who I first met the Sunday prior to My wedding Who has suggested with the weather being so nice that we considered getting married in the beautiful gardens, this was the best call as it's got so many compliments from our guests and some cracking photos, Iren also took over looking after our wedding in the evening and she was exceptionally bubbly yet kept everything running smoothly and kept us informed at every stage, I then met Iren again on the morning after, she remained bubbly and full of energy and was happy making sure we had all of our items from the wedding. I honestly can't fault this hotel, staff members are amazing, food is lovely and the running of our wedding is beyond excellent.

"Lucky find of a treasure trove"
Charles B, 28 Mai 2018

We had been let down by another hotel ( Esplanade hotel, Dunoon) for our bank holiday weekend Break and had to drive home as no rooms were available anywhere,with it being this particular weekend. I pass the entrance of the Keavil house hotel every day on my way to work and it just sprung to mind on our long drive home.We phoned and it was fully booked on the Saturday but had executive rooms available at a very reasonable price. So we booked it for the Sunday. When we arrived the welcome reception we received was heart warming after the previous days disappointment. I must say the other hotel have done us a vast favour because this establishment was fantastic. They were short staffed as some staff had called in sick( it was the best day of the year so far!!!!) They apologiesed for this but the great thing about this was they kept you informed all the time about any tiny delay with a sincere apology and real professionalism. I was truly impressed the way they battled on with no complaint. The room we received was very spacious and immaculate. The lunch and dinner we had was of a very high standard. We had a fantastic evening and will certainly return to this great find. Sometimes you have to suffer disappointment to discover greatness.

"Birthday night away"
lorri s, 27 Mai 2018

We stayed over on the 26th may for my birthday. All staff friendly and very welcoming. I would have rated higher if we hadn't been forgotten about at dinnerother people were getting served and leaving that came in after us, if it was because they were really busy and they came and apoligised i would have understood but this wasn't the case, total time was over 1 hour and 30 mins for starter and main meal gave up waiting on pudding another 25 mins and it still wasn't out so i cancled, spoke to management I really can't fault the customer service we received from management and would go back hopefully service for dinner would be better and improved. Couldn't fault service at breakfast and food was lovely.

"One night"
AudreyMcG, 21 Mai 2018

We were only there one night as a birthday treat. Staff all very friendly and welcoming Room was very nice, though to warm, which is an unusual complaint for Scotland, other than open the window, don't know where the heat was coming from. Bed great and comfortable, room had everything you'd need, very clean bathroom, great shower. We had drinks on arrival on the terrace,very nice but I'd check the glasses better the one I had felt sticky, I had it changed & green something on the outside of the milk jug. Evening meal - though the mussels were nice, they were the smallest I've seen,though it was just a starter & I suppose you don't know what's in the shell but tiny. Main meal lovely but I'd suggest more than one small croquet with the lamb dish it and the veg didn't go far, where as the steak pie was a large portion and also delicious. Lovely breakfast great selection Overall we enjoyed our stay and would go back.

"Perfect stay"
Guido B, 19 Mai 2018

The Keavil house is the place to stay in the Dubfermline aerea. Very nice rooms with view to the garden and comfortables beds to enjoy your stay. The staff arranged to replace my date of arrival even if the fare was non refundable. Also the staff is very kind and helpfull. I'll come again this year. Best Regards Guido Bernasconi

"Great hotel and amazing staff!"
228jenni, 15 Mai 2018

This has got to be the best hotel with the best staff I have ever stayed in. From the bar staff to the housekeepers. They are all friendly. I have stayed here a few times and each time it gets better and better.

"Fantastic hotel ????"
audbod48, 14 Mai 2018

Hotel is lovely and modern. Room was good size we paid extra for superior room was worth it. Staff where all excellent especially the guy working bar and restaurant didnt catch his name . Just know he's been working there 15 years. Also restaurant supervisor rachael was very professional. Over all food,staff,rooms and atmosphere where great and will definitely be back.

"Freddie Mercury Tribute Event"
Katrina C, 14 Mai 2018

Fantastic evening with excellent service from all the Team & the atmosphere was amazing. Everyone took part in the event and the DJ (Bill Russell) as always entertained us with the usual dance tunes :-)

"Great Stay"
Happy_Holidaymaker51, 12 Mai 2018

Another good stay at this friendly well run hotel. Excellent service, good food and a relaxed atmosphere. The dining room has been extended with a terrace added outside. Leisure facilities are good and again the staff are excellent. Handy location near the M90 with easy access to Edinburgh and other areas of Fife.

"Two course lunch"
W2467BKjohnm, 12 Mai 2018

I won this lunch through Facebook Went today with my husband Food was first class William and Jennifer were excellent so friendly and obliging 100% from start to finish Would recommend to anyone We have booked for next Saturday

"Birthday weekend for my wife "
markc255, 06 Mai 2018

Well where do I start? 9th time here and never let's you down, from the moment we arrived till we left. Room perfect Rachel and her team excellent felt spoiled by them and a massive thank you to the chef. Breakfast, meeting Etienne is like meeting an old friend and will go that extra mile for you, and as always food and variety is excellent. Big thank you to Alistair (General Manager) for making it a special weekend for my wifes birthday. The place is a credit to you. And thank you to all the rest of the team. See you next month.

"Great Easter break"
Richard S, 03 Mai 2018

Had a 2 night break over Easter here. The room was large and had lovely big bed which was very comfortable. We ate both nights in the restaurant and the food was very tastey. On both nights the restaurant was busy but had a nice atmosphere. All the staff had time for you and would stop and have a chat and a smile. The breakfast was self service and had loads of choice from cold meats,cheeses,fruit etc through too full Scottish breakfast ( my favourite was the haggis ). There was two weddings while we were here but there always seemed to plenty of staff to take drinks order. The staff always shine at this hotel on all the occasions we have visited and we will be back again.

"Weekend R and R"
Stewart R, 29 Avril 2018

Room was excellent, well serviced great quality of products in All the departments. Staff where friendly and efficient in both the hotel and leisure centre. There weddings and 50th Party on the the days we where but you would never had known.

"The most memorable part of my stay was the Spa .... Hi Gorgeous"
DomandMary, 26 Avril 2018

Hi Gorgeous is located at the Spa at the Keavil House Hotel. Hi Gorgeous offers treatments, make up, hair ...... everything you could ask for for a wonderful pamper package, or a boon to any bride to be & entourage for the essentials before the wedding. It must be one of the hotel's best kept secrets! Also on site is the gym, pool, jacussi, sauna & steam room .... all fab !

"Food not as good as other best western "
ladyjane19, 25 Avril 2018

Room was lovely and spacious however it was a long walk from the amenities maybe I felt it more because I was suffering from a bad knee. The food was disappointing I have stayed at a lot of these hotels and usually enjoy the food however this time I had a taste less steak pie and breakfast was serve yourself and there was only cold scrambled eggs

"Excellent "
harehounds112, 22 Avril 2018

Really enjoyed our stay. Lovely spacious room with great range of toiletries and good selection of tea-coffee . Dinner in restaurant was lovely and reasonably priced. All staff excellent and would highly recommend

"Streets return to Kevil for more ! Awesome!"
STREETCA, 22 Avril 2018

This is a quiet wee retreat on the outskirts of Dunfermline, but with a lively kick of vibrance. First trip a couple of months ago, a gift. The Manager invited us back for more and we were only too happy to accept. Well it's our Wedding Anniversary; why not. Alistair's team are simply the best. Warm reception on arrival, and the most modern and fully equipped bedrooms overlooking the grounds. Comfy bed, lots of toiletries, bathrobes &a slippers too - feel like Royalty .. staff are so willing to please, so polite and helpful. The Manager from the restaurant, Rachel, is so nice, and with her team they ensure your taste buds get a run for the money - food and service is tops! Both breakfast & dinner; never disappointed ?? Relaxing - from sitting on their terrace with a bottle of bubbly, to watching and listening to the wedding guests have a ball. A place with life, but also tranquility- who could ask for more. We took a walk around the grounds and woodland, then a short drive into town where there is lots to do. Alistair and team.. we are still with you tonight, and we will come back again, and again.. thank you. Charlie.

"Great across the board"
Fay D, 22 Avril 2018

My self, my partner and a few others that we work with stayed here whisky we where working at an exhibition. The staff from the outset where lovely, very friendly and welcoming. The food was fantastic everything I had, I loved. The breakfast was great, picking what you want to off the buffet. It all seemed to run very smoothly! The pool was also a nice addition. My partner had something in his eye and the team helped to try and wash it out, extra room key when my partner didn't want to wake me after a long day. Couldn't fault a single thing on out stay. Thank you to the manager and team, for a great stay on a very long and tiring week.

"Brilliant weekend"
gordoneaston1, 19 Avril 2018

My wife and I had a wonderful weekend at keavil house .I cannot thank the manager and staff for all they done for us . The breakfast is fantastic. There's a great choice for dinner . We hope we can visit again . Rooms are big and beds great . Had a great time in the swimming pool and sauna. The staff are some of the best I've seen . Brilliant Thanks

"Peaceful location on outskirts of Dunfermline"
George J, 17 Avril 2018

Two night stay was very good, executive room was spacious with large comfortable bed. Food was good quality, beautifully cooked with a large choice for evening meal and breakfast. Friendly staff were obviously well trained. Although we found it quiet, I imagine that could be different if a large wedding was going on.

"Great food.... noisy guests"
Caroline T, 16 Avril 2018

This was meant to be a relaxing chill overnight stay for us. The fist thing we spotted when coming into car park was a wedding party so we knew that it wouldn't be quiet and how right we were. Don't get me wrong the hotel was good, room clean, only one complaint was the cigarett butts left outside the ground floor rooms in the flower beds. The food was excellent and the staff very attentive but the guest at wedding were a lot to be disired. The banging of the room doors was horrendous no concideration for other guests and it lasted well on into the early hours the guest retiring last being after 3am. We had about an houes sleep all night so we left shattered. Complained when booking out to staff all be it they were very sorry to hear of our sleepless night,there was nothing they could do. I suggested that they fit soft closing hinges on all the room doors to solve the noise problems. Reading back on some of the complaints in the past this is not a new problem.We also suggest that if you are going to book a weekend stay at this hotel you call before hand to see if any weeding are being held that day as it will be noisey at night.......

"Lovley leisure centre"
Julie M, 15 Avril 2018

Stayed in the hotel on a deal for £109 dinner b @b which was fab! On arrival very friendly receptionist explained everything to us. Room was very tired old and very corporate. Immaculately clean though. Very cold window wide open and net curtains hanging off the rails which was dissapointing but i fixed it easily enough. However once i closed window i didn't realise i needed a key to open it and it wasnt there. ( didn't notice this until morning when it was very warm) managed to catch a cleaner who was very apologetic! Room heated up well. Huge bed lovley selection of pillows which i loved! Had scones and coffee in lounge which were very nice but didnt seem fresh..lovley all the same! Went to leisure centre for the afternoon which we loved! The guy on reception wasnt very informative but we thoroughly enjoyed it. Sauna pool jacuzzi ect practically to ourselves. Very relaxing! Just what we needed for a very rare night off from kids! There were some kids in pool with parents who i have to say were beautifully behaved! Loved every minute of it. We dressed for dinner and enjoyed a delicious meal and wine. Couldnt fault anything. Beautiful restaurant and staff very friendly. Had a good night sleep..bed a tad hard but cant please everyone. Breakfast was again delicious. For a buffet everything was so fresh and hot. Staff again very pleasant. Really enjoyed my stay but felt room very corporate. Wish id known about upgrade with garden doirs ect..nobody offered us this and we were unaware of it i just read it on here and happened to notice the room being cleaned opposite us and it looked a bit better. All in all great value for money and staff all lovley. Definitely worth it and leisure centre fab. Maybe a spa break would be something to consider as a treatment or 2 would have went down a treat ! I did try and book some but therapist was full is obviously very busy. Will look forward to returning but would prefer to upgrade so it was a bit more romantic and not so corporate. Thanks again for a lovley stay.

"Wedding"
Jodi A, 15 Avril 2018

We had our wedding here yesterday and we cannot thank Kevin and his team highly enough. From the minute I walked through the with my bridal party until we left this morning. Nothing was too much for them. Everything ran smoothly, Kevin talked us through absolutely everything. All staff were very professional and friendly even when my brother on law fell ill, they provided a room for him to lie down in. So many comments from guests about the food and the service. Once again, thank you all so much for going above and beyond ????

"A Quality Stay"
paulspencer2015, 12 Avril 2018

Good quality and excellent staff, restaurant had good quality food at good value, the overall hotel is well worth a visit both for business or leisure. Plenty of free parking and good leisure facilities, little touches like free coffee on departure were excellent

"Nice hotel but cold on arrival and noisy guests = Sleepless nights"
lbkershaw, 11 Avril 2018

We stayed many years ago on our Honeymoon and loved it so much that we decided to stay as a stop gap on our way to scatter my late Fathers ashes in Nairn. Check in was nice & welcoming. Family room had ample space though looked a little tired and dated with worn furniture and stains on carpet. The room was cold and we found the radiators were not working. We reported the problem and was told that the duty manager was in a meeting and would sort the problem once finished. The guests in the above room were very noisy, children running back & forth across the room. We reported this also, Reception said they could not ask the guests to be quiet and only had 2 family rooms so could not move us unless it was into an executive room but DM was still in a meeting so could not do anything anyway. Despite the noise at 9;15pm we tried to get some sleep, this is when the DM finally came to check if the heating was OK (4 hours after reporting the problem), we were in bed, fortunately the chain was across the door, as when we didn't answer the door he tried to let himself into the room. When I went to the door he only mentioned the heating and no mention of the noise and changing of rooms. There was also the added noise that came from either a hot water heater or air con unit, whirring noise every 10 mins for a few mins all through the night. We had very little sleep due to the noise of upstairs guests and the whirring. We are very disappointed that they didn't do more for us regarding the noise from upstairs, it was a difficult time for us as it was without the added stress of the noise and hardly any sleep. However the hotel itself, leisure facilities and breakfast were lovely, could not fault them, but when you are staying somewhere and do not get much sleep It's hard to enjoy the nice things. We were also not asked on checkout if we enjoyed our stay yet at our further 2 hotels they both asked on checkout if everything was ok.

"Overnight Deal"
RuthyGlasgow, 10 Avril 2018

Drive from Glasgow to the hotel very easy and arrived in time for the scones and tea after checking in. Paid the extra to the hotel for an upgraded room but it was not so different from our friends room who also had booked the deal but did not go for an upgraded room. I asked the lady at reception who advised the other upgraded rooms were all taken but there were items in the room not included in my friends room. Ok there were the housecoats but no slippers, the toiletries were the same as in my friends room, there were two small bottles of water, biscuits in the tea tray and looked out to a garden so not much of a difference for the extra money but I received a call to say the manager had taken off the extra money I had paid. Very good of him. The hotel is very nice and it was clean and the reception area lovely and I'm sure when the summer is here the grounds will be beautiful. We decided to have soup and sandwiches (took ages for the waiter to take our order, had to go and ask him) and our treat of scones (on the deal) after, but one friend just wanted her scones now. Her 2 scones looked delicious so we were looking forward to them. When we eventually got the waiter to clear the dishes away we then got our scones but nothing like the ones my friend had polished off! One each (instead of the 2 my friend got) but they were totally different, worst scones ever! They seemed to be made up of stale bits of pastry fallen over which made me realise the waiter must not have realised we were all to get the scone deal, and gave our friend the better ones! Anyway we had a good laugh about it all and had a great time and would definitely go back. The meal at night I enjoyed but had to ask twice for mint sauce for the lamb, one friend sent her Thai vegetable curry back to the kitchen as it was just veg on top of watery rice, we were told that the chef said it should not have left the kitchen! Breakfast in the dining room was lovely nice and bright and my two boiled eggs just the way I'd asked for but the porridge was just a runny cream. No Worcester sauce for the tomato juice. Hey I still would go back as really liked the place and if you have a complaint they are only too happy to fix things, but the scones were awful. As for the spa it was great using the pool etc. Staff were all friendly and most were helpful.

"Great Stay at a lovely hotel"
AL7503, 08 Avril 2018

I had a two night stay with my family, the room was clean, comfortable and spacious. The food was lovely and waiting staff were friendly and very helpful. Receptionists were great and helped with all our needs. The swimming pool was great, clean and family friendly. Would definitely recommend the Keavil House Hotel

"Our stay was TOPS"
obichip, 04 Avril 2018

We had a two night stay and wished we had more.Staff were very very pleasant and could not do enough for you.Breakfast was amazing everything that you could wish for and you could eat your fill.Dinner was very good and also very efficient.Drinks were priced affordably.Room was spotless.....bed very comfortable....and all you could wish for in a immaculate bathroom.Would i stay here again YES YES YES......Thanking all at Keavil House Hotel

"Lovely hotel and disabled friendly"
ElaineH64, 02 Avril 2018

Hotel is in a nice location and only 15 mins from Dunfermline town centre. Keavil staff were welcoming and friendly. Our room was on the ground floor (35), it was spacious and suitable for a wheelchair user. The wet room was great! Bed and pillows were comfy and room was immaculate. Food choices were plentiful and reasonably priced. The new conservatory is lovely and it was nice to watch pheasants strolling the grounds. Sadly we didn't have time to use the leisure facilities but perhaps next time.

"Overnight"
David M, 02 Avril 2018

Only stayed one night however everything was very executed dinner breakfast our room and especially the staff were absolutely first class.will definitely be back for a further visit didn't get a chance to use the leisure facility or the spa if as good as the hotel can't wait.

"Fantsstic Stay/ Brilliant Staff"
Lynn4A, 02 Avril 2018

We stayed at Keavil House for a girls night away. Our first impression of the hotel was WOW. Things went from WOW to fabulous when we saw our very spacious/ clean and well equipped rooms. The staff are great, friendly and although worked very hard always had time for a quick chat or a bit of fun. The food in the restaurant was delicious and we will definitely be back for lunch/dinner. Would return tomorrow if we could.

"Great overnight stay"
DAC1958, 01 Avril 2018

I stayed here on 31st March with my partner as part of a special deal. Although the hotel was busy, we couldn't fault any part of our stay. The location is very peaceful. The view from our room (50) was really lovely, with pheasants walking around the grounds. The food was excellent, service fantastic and the staff (plenty of them) were all very helpful and attentive. I would certainly recommend this hotel.

"Had the potential to be better than average"
missw598, 29 Mars 2018

The hotel was smart looking from the outside and inside was clean and well presented. We were greeted by a pleasant receptionist and started with scones and tea in the bar area. The tea service was a little slow and the crockery etc was a bit dated (metal tea caddy which my partner burnt himself on) but overall, a good start to our experience. We spent a relaxing afternoon in the pool/spa which is a fantastic addition to the hotel. Our room was perfectly adequate but my biggest disappointment was the noisy boiler bubbling away all night which kept me awake and in the morning, breakfast was very disorganised in comparison to our lovely meal the night before. We waited 25 minutes for toast and coffees and by this time, we had all ready been to the buffet. I was disappointed that the “made to order” breakfast was not made entirely fresh either the only cooked to order part were the veggie sausages and I then had to go to the buffet form the rest. It just brought the tone of the hotel down a little. My rating would have been 4 or even 5 but for these 3 things: 1. The noisy boiler (or whatever it was) 2. The chaotic and sub standard breakfast 3. The slow service with teas/coffees and dated crockery Thank you to all the staff who were very friendly and clearly wanted to make our stay an enjoyable one.

"Excellent Getaway"
Ronald F, 28 Mars 2018

This one night break was given to us as a present so didn't know what to expect. Have to say we were not disappointed right from the minute we checked until the minute we checked out. Checking in was smooth room was plenty big complete with the usual tea coffee flat screen tv and free wi-fi. There is also a health club on site which we used as this free to guests staying at the hotel. Dinner in the new restruant was very nice nobody rushed you once your table was booked you had it for the rest of the evening. The breakfast is buffet style with plenty of choice both hot and cold dishes the good thing your eggs are cooked to order so are fresh. In conclusion the staff are all very professional and I would have no hesitate in staying at this hotel again.

"Wedding "
AlexDunfermline, 28 Mars 2018

I have had the most enjoyable stay here with family and friends at my daughters wedding. Graig and all the staff truly went out of their way to make this a memorable day,the facilities and the grounds are fantastic,the meal was excellent. The rooms were excellent,I would recommend this hotel for any function and wedding and also for just a break away. There is also a spa facilities and a lovely pool for guests to enjoy and use,this is definitely a venue to consider if anyone is looking for somewhere to hold an event. I recommend this hotel and staff 100%.

"Exceptional"
markxxxxxxx, 24 Mars 2018

This hotel is very clean to a high standard, and the rooms were A1, including the TV remote, all very clean. The Staff in the hotel could not be better, polite, really friendly and gave a great service. They all worked hard and worked as a team. The food was great, the breakfast was spot on! Keep an eye out for Adam (member of staff), he is a star, making us feel so comfortable and beyond great service..lets hope his their next time we come. The beds were very clean and comfortable...great place. The Pool and sauna/steam really very good, but the staff I found unwelcoming..shame they let it down..We came away so relaxed which was well needed. I would truly recommend this hotel and Thank the staff for there hard work. Hope to see you again. Mark and Julie

"Lovely relaxing overnight stay"
dinky1802, 20 Mars 2018

Booked in by very friendly staff on reception and advised to go to lounge for complementary cream tea,(delicious) Large double room lovely grounds for a walk then excellent meal at night Ordered omelette for breakfast and was freshly delivered in minutes All staff very friendly and attentive Didn't get to try pool facilities as too busy with children to swim but looked a nice area

"Saturday night stay"
wyliemorrison, 20 Mars 2018

1 night stay in a ground floor family room was very relaxing and we were well looked after from the moment we arrived. I had asked for an early check in and even though this wasn't guaranteed at the time of booking (understandably), they made it happen for us. Room was spacious for the 4 of us and breakfast was great.

"Delight!!"
Sandra H, 19 Mars 2018

I bought a gift for my friend for two nights dinner and breakfast through a wowcher deal. How wonderful an experience and amazing value for money. Food at hotel was absolutely delicious we couldn't have been happier. Staff very friendly and courteous. We had a lovely time. Hotel rooms very comfortable, shower area a bit tired but serviceable. Beds comfortable. We would recommend this hotel and definitely stay here again. Well done to all the staff x

"One of the best managed hotels I have ever used"
ahay_13, 18 Mars 2018

Stayed here on Saturday night using a wowcher dinner, bed and breakfast deal. From the moment we entered the hotel until leaving we were greeted and treated with curtesy and care. From scones and tea on arrival, dinner, drinks, breakfast, check in and check out and use of the spa, every single member of staff was pleasant and helpful. Our room was large, comfortable and clean (number 43). The food was amazing. Hats off to the kitchen staff. My lamb was beautiful. This is definately one of the best run hotels I have ever stayed in and I totally commend the management. Well done. I definately recommend this hotel. Thank you to everyone. We will be seeing you again.

"My friends birthday "
Donna N, 18 Mars 2018

I recently visited this hotel with my friend for her 50th birthday. From the minute we arrived the staff were all very friendly. They showed us everything we needed to know. The rooms were lovely, the spa was very good and relaxing. The food was amazing. I would definitely recommend this hotel to anyone considering it. Thank you to everyone at Keavil House Hotel. X

"Comfortable hotel with good facilities"
Steve C, 15 Mars 2018

After staying in a travelodge at Heathrow the night before I guess any hotel would be better but this one is great. Clean and tidy Big comfortable rooms Robes and plenty of towels provided Quiet rooms (great sleep) Sauna, steam room, pool etc complimentary WiFi is available in rooms and is adequate for business use or streaming a movie Staff are friendly Car park is free Breakfast is good There is an on-site restaurant but I didn't use it. This is now my go to hotel when visiting this area and I look forward to my next visit. ????

"Great weekend"
Tracie D, 14 Mars 2018

My husband, son and I stayed here for a night as part of a couples getaway. The room was a good size, especially as we had our own travel cot with us (one was offered to us). We had fill access to the gym and spa facilities which were great. The food was delicious, however a bit too fine dining for our liking, the main meal didn't come with potatos or chips, when ordered separately they were a bit more expensive than I'd usually pay. The staff were very friendly and accommodating. We will definitely be back!

"Room for improvement, and needs new beds!"
mizliz_uk, 14 Mars 2018

I thought this was a lovely hotel only let down by a few small issues, the main one being the most uncomfortable bed I have ever slept in! I realise this is a very personal thing but all 3 people in my party complained about the hard, lumpy mattress so we can't all be wrong. Great food and lovely staff but very slow service both at dinner and breakfast. The spa area was very nice but full of screaming children both in the pool and in the café area for the first hour and a half of our visit; nobody warned us about this, not the relaxing spa day we'd hoped for! The showers weren't working but we all had showers in our room so that wasn't an issue. Made to feel like 'voucher customers' when getting the tea and scones as part of our voucher deal; not the best way to encourage a second visit! Overall, a nice hotel but needs some work to bring it up to the standard expected; the uncomfortable beds ensured I will not revisit unfortunately.

"Pleasantly suprised"
Robert D, 13 Mars 2018

My sister got me a gift voucher for a nights stay at this hotel; both myself and girlfriend enjoyed our stay ;nice clean large room with fresh fruit ,enjoyed the pool and sauna ; and the food was too good to describe,not forgetting to mention all the staff who were happy ,well mannered and very efficient,we both have recommended this hotel to our friends,and look forward to a return visit in the near future . Robert

"Great hotel"
painterGlasgow, 12 Mars 2018

Visited Thursday and Friday. This hotel is good value for the money. Room was very clean great size bed, lovely toiletries. The decor in the room was fresh as was the carpet . The food was excellent . The pool was so relaxing a bonus it opening at 6 30 am a nice swim before breakfast. All staff very friendly as were the locals. . The pheasants outside the door were so good to watch they came for their breakfast each morning. Overall a pleasant stay . We will be back.

"Best Western Plus Keavil House Dunfermline "
Maz K, 07 Mars 2018

Having stayed here before I stayed another night again. I upgraded the room this time to executive suite, since did not like the last room. The room was spacious although the decor has seen better days, bed very comfortable. With snow outside and the large single glass sash window the room took a little while to warm up. The toilet you had to flush 2 to 3 times to ensure it was clean. The shower had little to no water although hot, the shower cubicle was very small. Overall disappointing for the extra cost.

"Top notch!"
Bigjock46, 07 Mars 2018

What a lovely hotel, with well kept grounds. My wife and I, got married here (Quite a few years ago) and it was excellent all round.Staff were very helpful and the bedroom was lovely (although it was the honeymoon suite - you'd expect it to be grand).The food and service was faultless too.

"Snow experience"
James R, 06 Mars 2018

With the recent snowfall last week. There were problems with deliveries and staff getting into the hotel. Rachel suggested a hot buffet (Soup, Cold meat / fish starter, steak pie / haddock goujons / vegetarian pasta main course. The chefs (Dylan & ?) created a wonderful meal. I would suggest a hot buffet once a month. Well done Rachel. Well done Dylan & ?

"Snowy weekend away!"
Laura B, 04 Mars 2018

We stayed last night for a one night break. Given the weather this week, we were told in advance by the hotel by phone (they also posted on Facebook) that they were doing everything possible to keep things running - and they certainly did this very well! Supermarket shelves have been empty but they still managed to put on a lovely dinner last night and a great breakfast this morning. Staff had been sleeping in the hotel or walking about 5 miles to get to work, just to please their guests, and they were able to keep things running and open the spa for use too. So overall, very well done on a very difficult week. We would definitely come again. I hope the staff ignore the comments of guests complaining about the situation - they obviously didn't realise the country has mostly been at a standstill this week! Particular thanks to the female staff member who seemed to be the main one organising the restaurant last night - she looked after us very well.

"Superb despite snow challenges!"
Alpresto84, 04 Mars 2018

Stayed on Saturday 3rd for one night with my husband, brother and sister in law. The wowcher deal (Although booked through hotel) was given to us as a Christmas present. On Friday we received a call from the hotel explaining that due to the weather the roads were poor, they had limited deliveries, would have a reduced menu and the spa might be closed. Although we initially thought about postponing, having a landrover and knowing we could get through most things we decided just to make the most of it... and I am so glad we did! All your staff from reception, to the bar/restaurant and those cleaning the rooms were so lovely and polite and always said hello and checked we were ok. Some of them looked very tired from no doubt a chaotic and challenging week but they were all absolutely wonderful. The pool area ended up being open and we had a wonderful time and although the menu wasn't quite as fancy as the normal menu could have been, we all felt the chefs did a wonderful job with what they were dealing with. We were so disappointed to hear a few other guests complaining when most of Scotland has been hit with incredibly rare weather this week and it was so evident that staff were going above and beyond. The hotel itself is very modern looking inside and our room was great with free WiFi, blue tooth music player and an internet connection for laptop. Thank you to all your staff for being so cheery and helpful - particularly Sam on the front desk and the girl with the hair pleat (can't remember her name) - both fantastic!! Will definitely be back!

"Very nice."
John R, 28 Février 2018

This hotel has grown better and better year by year. Now it's restaurant has been extended to include a lovely outside table area. Great food. Great position. Great Staff. And...it even has a lovely swimming pool.

"Very Good - recommended"
Len H, 28 Février 2018

BEST WESTERN PLUS KEAVIL HOUSE HOTEL PRO * lots of parking * Clean, well kept, modern * Friendly staff * Lots of amenities- Swimming pool, various lounges, bar * Nice rooms - clean and plenty of storage * Free WiFi * The food is really good CON * rooms are a little dated and claustrophobically designed * Had to ask more than once for items at the restaurant. * No usb slots in the room OVERALL I'm coming back here. The food is lovely, the place clean and has lots to offer. It's not far from town and yet set in lovely surroundings. The Cons above are tbh minor ones - all in all I would recommend this hotel.

"Excellent Stay. Would recommend"
janelT5101TF, 26 Février 2018

Stayed in February for 2 nights on a Wowcher deal. Excellent staff who are friendly and helpful. Food was amazing. Great room with use of the leisure facilities. Ideal location - train into Edinburgh from Dunfermline takes half an hour and runs on a regular service. Will stay again

"Best Western, Keavil House Hotel"
Bill C, 24 Février 2018

We stayed in this hotel for two nights in February. The hotel stands in a large area of land located off the main road through Crossford. We found the rooms clean and comfortable with all the usual facilities you would expect from a good hotel. The staff were very friendly and attentive. Breakfast was of a buffet type with Scottish breakfast and Continental options. The evening meal menu was quite varied and we found the quality and taste well above average. There is a health spa adjacent to the hotel with swimming pool, gym, sauna etc. The spa is open to locals and can be quite busy at times. The hotel is well located if you would like to visit the sites in the area, although I feel that a car is essential for getting around. I would not hesitate to stay here again.

"Special place "
scottyjarc, 23 Février 2018

Fantastic Christmas meal for our annual staff outing, I had the pleasure of staying over and I have to say the room with superb and I couldn't fault it at all, the breakfast the next day was tasty and freshly cooked. Looking forward to my next visit.

"Not as expected"
mclean1979, 18 Février 2018

Going by the reviews on here I gave this hotel a shot but unfortunately I was disappointed and will stick with better brands in the future. Room appeared ok upon entry but after closer inspection the carpets were stained, it looked like it needed a hoover and items such as the services folder has what looked like food stains on it. We were tired, couldn't be bothered complaining to get the room changed and just wanted to enjoy what we could of the hotel which seemed ok. Before going down for dinner I noticed a droaning/low pitched noise which would last a minute then go off then back on for a few minutes hoped that after a few beers I would sleep through this no problem. I investigated this and the noise was coming from the electrical cupboard right next to the room. I woke to the noise at 4am and struggled to get back to sleep. I left the hotel tired and feeling that I would have been better staying at home. Nice dinner and ok breakfast. Not worth what we paid for the dbb. Bar/waiting staff pleasant. Had I been asked by reception if I had a nice stay I would have informed them of the problems but I wasn't. Definitely will not return to this establishment.

"Could do better "
slsFife, 14 Février 2018

As regular customers of Keavil Hotel we have been very impressed with the new Botanist restaurant, it is very light, stylish and comfortable. The staff are, as always, wonderful. The menu is fine if you are just passing through but as locals who lunch at the hotel often the selection of dishes is becoming a wee bit tiresome. Even if there were a couple of specials that would help. There is the roast at weekends.......so disappointing. Tasteless meat, mixed veg and boiled potatoes. How exciting! A few of the dishes are really good e.g. salmon and fish and chips but watch out for the prices, your bill might come as quite a surprise! Don't order the chicken dish unless you have a good hour to wait, the staff will even tell you it takes ages!

"Relaxing"
tanyaandsteve, 10 Février 2018

Visited for 2 days so was able to take advantage of the excellent pool and spa facilities.The hotel was immaculately clean ,staff helpful and friendly and the food tasty and well cooked.The surroundings were pretty and there was plenty of free parking available.

"Beautiful Friendly Hotel and Spa"
Carole M, 07 Février 2018

Just returned from a most relaxing weekend break at this hotel and spa. Staff were very friendly and helpful throughout our stay. Our receptionist was very helpful at check in and offered us on arrival tea and delicious scones in lovely warm sitting room to start off our break. Our room was very modern clean and spacious looked as though everything was brand new. We spent the afternoon relaxing in the spa. Beautiful pool area well equipped with jacuzzi sauna and steam room. The restaurant was well organised and despite being very busy we had excellent service. Our meal was fabulous I can highly recommend the lamb ! The bar area is intimate and beautifully decorated and our barman was very friendly as was the manager. Breakfast in the morning was buffet style for us and selection was very varied something for everyone. Food at this hotel is excellent. We checked out a nearby park Pittencrieff before we left the area and loved our walk there would highly recommend if you are traveling to this area you stay at this hotel.

"Relaxing weekend"
Tracy C, 07 Février 2018

Buffet breakfast was outstanding. Staff so attentive, Manager and Deputy Manager so helpful. Loved the leisure facilities. Wished we had booked 3 nights and not just 2. Really looking forward to coming back. Andrew & Tracy

"No fault found"
William J T, 06 Février 2018

Stayed with my wife on a deal, we stayed for two nights. Guests would be forgiven for thinking this hotel had been recently refurbished but that's not the case. The owners keep on top of the hotel condition to the extent that it looks so. It is quite impressive. Rooms are big and well appointed. We arrived to a bowl of fruit in our room which we enjoyed and were much surprised to find it replaced fresh next day on return from our day out. We had left our towels hanging on the towel rail as we were happy to use them a second time. These too we found had been changed! The room and its refreshment could not be faulted. The restaurant is an extension overlooking the garden with a family of pheasants in attendance and would be really lovely on a fine summer evening! The food was excellent. Wife had a very tasty lamb dish, so good I had it the following evening. I had salmon, beautifully cooked and presented, which wife had the following evening. Breakfast was a buffet as is usual in many hotels these days, and a pet aversion of mine, hate them. That said, the buffet provided was exceptionally well presented with cereals, cold meats, fresh fruit, breads and of course the usual hot dishes, for which the plates were hot, the food sufficiently warm and not dried out or over cooked. It was one of the best buffet breakfasts I have had. The staff in the hotel are welcoming, friendly, up for a bit of a laugh, very attentive and nothing too much bother. If it seems from this review that we were impressed, yes we were and could not recommend it highly enough. We thoroughly enjoyed our stay and will repeat. Anyone finding fault in this hotel is going there with that intent and can only be a nit picking pain you know where! Ps, it has a leisure club if you wish to waste your heartbeats!

"Maria taylor"
Maria T, 04 Février 2018

We just had a lovely two nights stay the 2nd & 3rd we allways have a great time away the hotel is lovely with great food and the staff work so hard and allways make sure your ok the pool area is lovely we've been at the hotel a few times and hope to be back.

"Great venue for a wedding"
HungaryGiant, 04 Février 2018

Friends wedding held here, the menu is outstanding... as a couple we shared all courses, soup starter.... Braised beef and veg..... Supreme Chicken with Parma Ham for mains... dessert was Apple Lattice and Ice cream.... Sticky toffee pudding..... all dishes were delicious.... great food... service was fine, agency staff perhaps? but was still a good experience.... No review for rooms as we didn't stay here, by all accounts the rooms were good....

"Consistently Very Good"
Samtheskull, 01 Février 2018

This is a very nice hotel that I now use on a regular basis, very warm welcome every time. It has now added the lovely new Botanist Restaurant during its latest upgrade and as usual the food is excellent and delivered to your table very quickly with very friendly staff. Buffet Breakfast is still to a high standard and the selection is excellent. Some of the rooms are a bit dated, the rest are excellent, all rooms are spotless and tea and coffee is still provided.Excellent facilities on site and very quick check in from very efficient and friendly staff

"Pleasent Stay"
Loobylou35, 01 Février 2018

Stayed for two nights in January, very cold and icy outside but on arrival had a lovely friendly warm welcome! Room was clean, big airy, lovely bathroom, and very nice toiletries. the bed was very comfortable and we slept like babies. There was a party being held on the Saturday night, and apart from a few loud party goers heading out, we heard nothing. The spar looked lovely, we didn't actually use this due to the bed being so comfy and us sleeping in... We ate breakfast two times, both of which were nice, self service, all cooked lovely, the restaurant area has a lovely view of the countryside. All in all a very pleasant stay, lovely staff and a nice atmosphere.

"New Botanist Restaurant"
Margaret D, 01 Février 2018

We visited this restaurant this week. 4 people, all had different starters and 3 had the fillet steak and 1 had the haddock and chips. Firstly we were all impressed with all the food served to us. It was all very fresh and well presented. The steaks were cooked exactly as we had asked them to be and you could taste the quality of them. The portion sizes were just right not too little but not too much. We did not partake the sweet menu as we felt we had had enough already. Only thing I will say is that there wasn't anything on it to tempt me.

"Dinner Dance"
Gasmeter33, 30 Janvier 2018

Had a Saturday night stay at hotel attending and special occasion. Room was very good plenty of room, bathroom facilities good. Pool and facilities excellent. Attended dinner dance which was wonderful, food very good and service excellent. Good breakfast next morning.

"Nice hotel with super leisure facilities"
Mary M, 29 Janvier 2018

We stayed for a 2 night break 25 &26th January on a 5 pm voucher deal. Lovely warm welcome with tea and scones. Really nice room which was very spacious, lovely bathroom with very nice and high quality toiletries. We enjoyed both dinners and breakfasts very much. The service was friendly and efficient in both the hotel and restaurant. The pool/gym/ leisure centre was excellent.

"Excellent!"
ADMM01, 25 Janvier 2018

Stayed overnight with my mum and 2 kids on a fab 5pm deal. Hotel room was lovely and spacious and beds very comfy. We also very much enjoyed the tea and scones in the lounge and the pool was gorgeous. Staff were young and extremely helpful and friendly. It was very busy due to a function,(some of the guests very loud when going to bed, but that's not the hotel's fault) and so service at dinner was a bit slow for the kids, but very pleasant. Unfortunately, my little boy was unwell after dinner, but the staff were quick and efficient at helping us out and were very kind to us - thank you, it was very much appreciated. We got a notice to warn us that breakfast service might be very busy, but in fact it was absolutely fine and the buffet was really excellent. My son had even recovered enough so that he could enjoy it too. The kids loved the pheasants outside the room and have now named them all! Would certainly recommend and hope to come back some time.

"Fabulous!!!"
rosied76, 20 Janvier 2018

Visited here on 5pm deal with friends.on overnight stay...on arrival we were served scones, tea/coffee.. after our coffee break we made our way to Spa and had a swim in pool..followed by sauna/steam room...Hotel is stunning & situated in lovely grounds away from main road..rooms were spacious and nicely decorated.. Dinner was served in Botanist restaurant and food was amazing!! Spoilt for choice and great portions..staff were excellent and it was nice to meet locals working in the Hotel..they were all friendly and helpful..breakfast was great also... Hotel has a nice ambience to it and will certainly return in the future...

"Birthday Present"
John D, 20 Janvier 2018

I received a voucher for lunch and use of the swimming pool/ gym facilities as a Birthday present. My wife and I additionally booked a room for an overnight stay in the hotel. The experience was first class. We had arrived early but it was no problem to check in to the room. Lunch was very good and the attentive restaurant staff remembered our name at breakfast next day.

"A super hotel with excellent staff. Book soon."
LivingstonSue, 16 Janvier 2018

We stayed at Keavil House at the weekend to celebrate my husband's 80th birthday. It was a low key close family get together. We had 5 adults and 3 children in the party and the hotel was perfect for all ages. The 3 rooms were extremely spacious and well equipped with quality toiletries and a great hospitality tray with Brodie's treats on it. The bathroom had "work tops" on two sides which was perfect for all our clutter.!! Dinner menu had a good choice and was served by professional yet friendly staff. The breakfast buffet was excellent with a varied selection of hot and cold food. The leisure club was used by us twice.Every one of us enjoyed the spotless pool. The gymn looked well equipped with a wide selection of serious looking machines. All areas of the hotel looked well cared for and all the staff looked well trained and happy A group of pheasants wander in the gardens I think guests feed them as they looked tame.. I recommend Keavil House as an ideal place for a quiet break in lovely surroundings .Also perfect for weddings, private dining and I would think a super venue for corporate conferences and team building events in the grounds. Suggest you go soon. Cheers

"Dunfermline 2 day stay"
Beth S, 13 Janvier 2018

We stayed with a group for two nights while exploring Fife and Edinburgh. We were excited to have a room in the historical section of the hotel that was absolutely gorgeous and had wonderful garden views. The beds were perfect and we rested well. The breakfast buffet and dinner menus were full of many delicious offerings that made it hard to decide on something. I would definitely return to stay here again.

"Worth a Visit"
Tweetypie351, 12 Janvier 2018

Great value for money, if you leave after breakfast then that will be your choice, choice includes cold meats and cheeses or cooked breakfast. Evening meal, plenty of choice, presentations of food excellent, quality very good. The staff both in the restaurant and bar were professional and friendly. Included in the price of your stay is the leisure facilities which are very good. My room was clean and each day upon my return late afternoon it was always clean and tidy.

"A favourite place"
Seggiesmoggie, 11 Janvier 2018

Once again we have enjoyed a fabulous four night stay over the Hogmanay period. Keavil House and it's staff are more than a hotel. We have been going there for several years to enjoy seeing the new year in and at other times when we are visiting that area of Scotland. As usual, food, service and ambience was of the usual high standard which we have come to know and expect. Nice to see the new Botanist restaurant and I'm sure this place will be a lovely place to eat during the better weather. The room is comfortable with plenty of nice toiletries, big fluffy towels, decent shower and good sized bath ... all immaculately clean. Already booked for our Hogmanay break this year and looking forwards to seeing you all again at the end of February.

"Couples night away"
arronmanderson1993, 08 Janvier 2018

Myself and my partner went away as a treat to our selfs as we were both working Xmas and the day was a delight the only thing I had to fault was the in room Wi-Fi and the service at breakfast where my self and partner requested tea coffee and other items where left to wait and where then forgotten about while other guests who came in upto 10 minutes after us were served these items but all and all good stay and great night sleep can't fault people for only being human

"Short break as couple"
Will A, 07 Janvier 2018

Thoroughly enjoyed our visit to Keavil House. Had a bit of trouble finding it initially as it was dark and our postcode took us to Keavil steadings which was at the back through a housing estate. Quick phone call and helpful receptionist directed us. Warm welcome, immaculate surroundings. Friendly staff. Food superb but was very busy with a function that evening so a little wait for our nibbles platter to arrive. Seafood sharing platter highly recommended and steak was superb. Wine reasonably priced and new facilities everyone is deservedly proud of. Sunlight streamed through skylights at breakfast. Room enormous, doors opened onto garden grounds and greeted in the morning by some curious and clearly resident pheasants expecting some breakfast! Bar had no crisps left though to munch with our G&T but good selection of Gins. Health club facilities busy and impressive. Was recommended to us and in turn we would happily support this recommendation. Mr and Mrs Anderson

"Great apart from breakfasts!"
sunlover026, 06 Janvier 2018

Arrived for our 2 night stay at Sunday lunch for which we had a table booked with family. The meal and service were both very good. Checked into our room which we loved, spacious, comfy bed, nice toiletries provided, lovely sleep. It all went pear shaped the following morning at breakfast. We were told no buffet on because only a few guests breakfast would come direct from kitchen, which I thought better it would be fresh. Told 15 mins wait, happy with that. I had ordered porridge first followed by cooked breakfast, hubby decided on cereal and cooked. Hubby just started on cereal and breakfast arrived! Not freshly cooked then! Waitress offered to put under grill but was already looked over cooked! So husband had 2 courses in front and had finished reluctantly before I had one! I call that atrocious service from terrible waitress! 2 nd day not much better as I was left standing waiting at buffet for a fried egg for 10 minutes. Such a shame as I would have otherwise given this nice hotel an excellent rating. Will be returning some time and looking for breakfast improvements! Incidentally sausage were like Tesco value range! We stayed 17th and 18th December

"Christmas present for my wife "
markc255, 05 Janvier 2018

Just back from a two night stay. This is about our 8th time staying here, and have had a brilliant two days. Food absolutely brilliant in the new Botanist restaurant, both for evening meal and breakfast. Once again Rachel goes that extra mile for you when in restaurant in the evening. Etienne at breakfast was amazing and again nothing to much trouble, these two are a credit to the hotel. Please pass on a big thank you. Also a big thank you to chef Dylan for the soup recipe. We did miss Gavin at the bar, but everyone has to move on. Looking forward to returning in the near future.

"Hmmm - some good, some bad...."
Happy-traveller365, 02 Janvier 2018

The photo makes the location look much nicer than it actually is! The hotel is at the end of a long road which skirts round a park and through a housing estate. But on arrival the welcome was friendly, the family room we had was spacious and nice. And the leisure facilities were great - big round pool, small sauna, steam room, jacuzzi and kids' splash pool. Nothing fancy or luxurious, but it did the job and the kids loved it! Dinner was a bit of a Fawlty Towers experience though. Noone properly explained the DBB offer to us - you get £28 towards your meal. Excluding alchohol and kids' food. I am sure it was pointed out at time of booking - but that was ages ago and I coudn't remember! Service was so slooooooow!! We have a 2 and 5 year old and wanted in and out quickly - 2.5 hours it took! Food was fine and there is a good choice. And it was Christmas and we were feeling jolly - but by the end the service was beginning to get quite annoying.... Good buffet breakfast the next morning - same bad service though. But always with a smile. I think they were trying their best - just maybe not trained properly or short staffed... I don't think I would particularly recommend it.

"Love the new dining room"
scottie19562016, 31 Décembre 2017

This is a favourite hotel, it is good to see it being updated. The new dining room is lovely, spacious and bright and we look forward to dining on the terrace in the summer when we return. As always, the staff are friendly but professional, coping with snow storms and bus tours as well as weddings and business executives! It offers excellent value and we have recommended it to family and friends over the years. The revamped menu was well received, the wine list is excellent without being overpriced. recommendations include the Highland Burger, the Chicken Breast, the Expresso Ice Cream........

"Fantastic hotel in a great location"
Frank S, 30 Décembre 2017

We are just home after another three night stay at this briliant hotel. From the moment you arrive until the moment you leave you experience incredibly friendly people and facilities that make the dinner b&b package we had such great value for money. We paid for the upgrade in rooms and would recommend that - welll worth the extra £15 per room. Service in the restaurant was very good - they staff the hotel very well. There is a good menu and food is excelllently cooked and arrives well presented. A special word for the wine list which gave us the opportunity to try wines we had never come across before and all at reasonably prices. The leisure centre is a wonderful bonus. A fully equipped gym and a swimming pool that is usually quiet even although open to locals through membership. Thank you everyone at Keavil for the wonderful stay that we had. Sad we had to leave but we will be back!

"Average"
zzennon, 29 Décembre 2017

I booked a one night stay for Dec, 28th, I had a deal for room including 2 course evening meal, breakfast and spa access, When I booked I was offered an upgrade to a superior room for £15, which I took, Back to that in a minute.. Room was nothing special, Squeaky floor boards and a bathroom door that swings open when let go and bangs against the bath noisily, minor detail but annoying when purpose of the stay was for a relaxing night away, Spa was fine although it's a health club not exclusive to residents, Evening meal was excellent, I had the mussels and the fish, My wife had soup and the chicken, She also had a dessert sticky toffee pudding, All excellently presented, Buffet breakfast was good also, Back to the upgrade.. When we checked out I was asked to review my bill, I noticed there where 2 of the £15 upgrade entries on it, When i questioned this I was given a Glib short answer I didn't understand, Not wanting to make a fuss i paid and left, When I got home I checked the receipt more thoroughly and saw I was charged the upgrade fee for the stay on both the arrival day and the leaving day, So if correct the upgrade of £15 is per day which is £30 and not £15, Cheeky... That aside, apart from the new botanist restaurant I found the hotel to be tired and in need of an upgrade, I don't think I would book again, try somewhere else next time..

"Comfortable hotel, excellent restaurant, and with excellent guest service."
philip s, 17 Décembre 2017

We have stayed here before, and chose to come back for a celebratory long weekend. Our package included breakfast and dinner (two courses in the revamped " The Botanist" restaurant). The menu is varied, and the food tasty and cooked to a high standard. Sometimes in hotel restaurants there is an obvious choice of meals - which means that you want to eat out after your first night. That was not the case in The Botanist. We were happy to eat there every night, and didn't exhaust the courses we'd be happy to eat. Service was friendly at both breakfast and dinner. We were made to feel very welcome. Guest services were always excellent and friendly. For example, ice was available, as was fresh milk for tea and coffee. Staff here, from chamber maids, reception, bar staff, waiters/waitresses, to maitre d, all gave the impression that they enjoy their work; which greatly improves the customer experience. We also managed to leave a coat behind, something we never do. House services found this for us, packed it up well, and posted it back to us efficiently. It nice to make use of the pool, steam room, sauna, and jacuzzi during our stay. Along with the garden view room, and our experience of the restaurant, made this stay feel luxurious.

"Birthday treat"
Allan C, 16 Décembre 2017

Stayed with my wife for my birthday. We had an executive room which was immaculate and spacious. Bit worried at first since there were a couple of party nights taking place but we didn't actually notice them at all. Dinner was excellent value and used local produce. Staff very helpful and welcoming. Would return

"Excellent service, comfortable stay"
OssianLtd, 15 Décembre 2017

I am a regular at BWs and this visit confirmed why. I had booked a double room, but found I was allocated to a twin (I am tall, so a single bed is a no-no). I was promptly changed to a different room - very comfortable. On the first morning I got a nasty shock - no hot water (heating or shower) as a boiler had failed. Endured the cold and mentioned it at reception as I left for work. Came back that evening... "We're very sorry about the problems, would you mind moving to a different room" I was even offered help with my luggage, although not needed. The new room was, IMO, better than the previous - walk in shower instead of stepping into the bath and the heating was working flawlessly. I understand some guests were turned away because of the boiler problem, so I feel lucky. Breakfast was good - buffet style and a wide choice, and dinners were excellent, with a good menu including a delicious lamb dish, perfectly cooked. Another nice touch was being greeted by name after my first night - little things like that make working away from home less depressing. I could not fault service in any way and the price was quite reasonable. Hotel has good leisue facilities although I did not use them on this visit.

"Christmas Weekend"
Lorna K, 12 Décembre 2017

We were given this as a early xmas present what a choice. What a fantastic hotel from the minute we arrived until the minute we left, all staff were very welcoming and friendly. Food was excellent couldn't fault it, note to self don't have the Camembert starter followed by Ravioli when we go back, the Camembert would have been more than enough with maybe a side of fries it was a full sized Camembert but it was lovely especially with the deep fried cauliflower florets really different. Very busy weekend but you would never have guessed as there was nothing we wanted for, didn't use the leisure facilities this time as wanted to go into Edinburgh. Room was lovely and quiet not much noise apart from the squeaky floor boards it was the newer bit of the hotel and the boards all the way through this part of hotel seemed to have a problem. Only 1 minor problem in shower/bath no grip bar to get in over bath maybe the hotel could think about that, it is a preference thing as we get older. The grounds of this hotel is very wide spread and when we left on Sunday morning it was -7 and the frost everywhere made it look more spectacular.

"passing out parade"
clancameron118, 11 Décembre 2017

The hotel is lovely. Loved the relaxing lounge before going into restaurant. Staff very good. Food was spot on. Stayed 2 nights and the spa and pool looked good sadly didn't get time to use it but will next time. Definitely be back in spring or summertime to explore the area. Only issue we had was ordered a wine and beer with meal and it didnt arrive asked again and only wine came but that i can deal with that. Just booked Standard room but next time would upgrade a bit as room was fine but decor dated but was cosy and comfortable. There was a xmas doo on and thought there would be a bit of noise but didnt hear a thing. Loved it will be back

"Love this Hotel"
Fiona J, 11 Décembre 2017

No, the Keavil is not the echelon of luxury but its not far off it!! Staff are welcoming, friendly and totally accommodating. From the Lady on Reception (Donna), the lovely Chambermaid, and Rachael in the Restaurant, Hubby and me couldnt have been happier. The facilities suited our needs. He loved the pool and spa, which guests of the hotel have free access to. There is also a Steam Room and Sauna, with a Jacuzzi, and you have access to a fully equiped gym blah blah blah.... I dont do Exercise so Im not the person to ask. Anyways, comfortable surroundings, fabby breakfast, and the option of a nap for an hour if needed in the Lounge. Breakfast, I would challenge anyone not to be served with what they want. Poached eggs amazing, smoked haddock delicious and the sausages and mushrooms....I could go on but your eyes would maybe start to bleed ??. We were so taken with the Keavil House Hotel that I have booked a night Dinner, Bed and Breakfast in March. I would only add 1 thing, Connor/Chef, if this Dude is on you have to have the Flat Iron Steak.....Geeeeeorgeous doesnt come close ??

"excessive noise coming from ignorant staff"
Thomas J, 08 Décembre 2017

Absolutely livid about how i have been treated at this hotel. I stayed here for 2 nights while in the area with work. the hotel was a little further away from where i was working than i would have liked but i got a cheap deal on a single room which i decided to go with due to the fact that the hotel is advertised as 4 star. checked in fine. receptionist seemed pleasant and friendly and off i went to my room had a long day working and travelling so decided to head straight to bed. this is where the problems start. the tv is sideways on from the bed. and because of that the bed is ruined on one side where people have been sitting on it watching tv. lying on the bed is extremely uncomfortable. feels like you are falling off it all the time. i contemplated asking for a different room at this point but decided to suck it up and deal with it for 2 nights. then within about 10 mins the whole room vibrates as someone takes a running jump down the 4 or 5 steps outside the room. again decided to not make an issue of it. 10 minutes later the same thing. and over and over again someone is marching up and down the steps directly outside my room and through the fire door which slams shut and bounces on the door frame every time it is opened. after this going on for a couple of hours i started to watch through the eye hole of the door and see that it's a member of staff causing all the noise. I decided enough was enough and went to reception and requested a different room. the member of staff that caused the noise was stood taking to the receptionist as i approached. when he realised i was making a complaint about him he slipped away to one side. The receptionist told me she would have to check with the duty manager because there were no more rooms available at the rate i had paid. She also made the incorrect assumption that my company had booked and paid for the room which i felt insulted by. So i returned to my room. the marching up and down continued and nobody came to see me. eventually i went back to reception where the receptionist claimed she had tried to call me and then said she could move me to a different room but i would have to pay an extra £20. I refused and proceeded to make my point that i'm not putting up with a member of staff marching up and down past my room with no regard for the residents. to which the receptionist accused me of being a little rude to one of the supervisors. Now let's get one thing straight. i don't care if this man is a supervisor or a dish washer. he is showing a total lack of regard for the paying guests in this hotel. i still cannot believe that the receptionist had the audacity to accuse me of being rude towards the member of staff who created the issue. and all the time had a smirk on her face. i became a little irate at this point. The receptionist then walked off to get someone else to deal with me who i can only assume was a manager of some sort. there was no introduction but after me giving him the facts he moved me to a different room. the door slamming continued late into the night on both nights of my stay. you would think they would get some soft close doors or something to resolve this issue as i see others have had similar complaints. Staff attitude aside, i accept that the room i had booked was at a discounted rate but for a hotel to say it is 4 star you expect a certain standard in all the rooms. Something i feel is not met. not by a long shot.

"Don't book when there's a wedding on"
LizzyHBK, 07 Décembre 2017

I would give 5 stars for the staff, dinner and leisure facilities - I would defo return to this hotel, just not when a wedding is on, which we didn't know about. Check in was great and with our deal we got tea and scones which was lovely. Used the pool/steam room, etc at the health club and it was great - very nice and relaxing. Dinner was lovely. There was a wedding on so at around 1am there was just loads of banging coming from the room upstairs stomping about - this went on for quite some time. I think if I stayed again I would ask not to be on the ground floor. Finally stopped once I'm assuming they went to bed an hour or so later. Then at 4am we got woken up by drunk wedding guests banging on doors and shouting trying to get in to rooms. When they couldn't get in to any rooms they just decided to party in the hall outside our room. I had an altercation with them and after then being quite cheeky they finally moved on. By this time it was time for stompy upstairs to get up! Never slept at all and was so shattered that we didn't make it down for breakfast so can't comment on that. We did ask for a later check out due to the circumstances as my wife had to drive home and was shattered but as there was someone booked in to the room they could only offer us 11.30 and checkout was 11 anyway. Got to mention that this was other guests fault and not that of the hotel - but I'd still ask for a room not on the ground floor. Excellent deal on wowcher and like I said I would return as staff, facilities, dinner all good but I would double check that there was not a wedding on at the time. Came for a relaxing time away and left shattered.

"Lovely Birthday Meal!"
NJW1991, 06 Décembre 2017

Lovely birthday meal in the new Botanist Restaurant last night - new décor is beautiful and gives a lot more space for each table. The food was amazing with great service from all members of staff who couldn't have been more helpful, will definitely be back.

"Fabulous lunch in the New Botanist Restaurant"
Carlycatz, 04 Décembre 2017

Seven of us visited the new Botanist restaurant at Keavil House yesterday and Wow we weren't disappointed. The new décor is beautiful with lovely views of the garden. The staff as always at Keavil House are welcoming and attentive and the food was delicious with a large menu and Sunday carvery. We all commented on the presentation. It was excellent. I finished off with the Beer mug chocolate brownie . It was chocolate heaven!! It's my birthday in a couple of weeks. Guess where I'm going!!

"Lunch on Sunday 3rd December with friends."
valeriemarkie10, 04 Décembre 2017

7 of us had lunch in the Botanist. Most had steak pie or battered haddock. The plates were warm, the food was piping hot and the portions were generous. The haddock in particular had crispy batter. We had a selection of desserts and mine,(raspberry creme brulee) was delicious. It was served with luxury shortbread rounds. I'm assured the chocolate brownie in a mug was to die for. I would have no hesitation in recommending this restaurant and our group will be back.

"Party Night"
Aileen T, 04 Décembre 2017

Attended the Boogie night for our work Xmas Party. Great time had by all. The staff were lovey and the service quick. The food was delicious. Also, the dj was great fun with a mix of music getting everyone up dancing. Would definitely recommend and return.

"Lovely"
214isa, 30 Novembre 2017

Was here at a wedding and stayed overnight. Room was very nice and cosy the food at the wedding was scrumptious and staff lovely. We had soup and a roll before we went to the wedding was good and again staff pleasant. Breakfast was buffet style plenty there for all tastes.

"25th Wedding Anniversary Lunch"
Katrina C, 29 Novembre 2017

It was my Mum & Dad's Silver Wedding Anniversary at the weekend and we, as a family 16 in total, had a special lunch in Keavil House Hotel. We visit the Hotel on lots of different occasions as they staff & venue are second to none. As always Eteine & his restaurant team did us proud. All the food was excellent quality and taste. More specifically my mum wasn't able to eat much and they provided her with soup (which hadn't been part of the menu) instead. Because we were a large group we had a room separate from the main restaurant. this meant we could have a private event and make as much noise as 16 people do :-) I would recommend this hotel to anyone (& have done to various friends & colleagues). The fitness suite is very relaxing, clean, bright and welcoming to everyone. I am never disappointed to visit and it's like home from home when staying overnight. As a family we quite often bypass other venues because of the treatment, level of friendliness and first class service we receive from everyone from Managers to chamber staff :-) :-) Another very satisfied customer on what was a very special day for all our family :-) P.S. Can't wait to have dinner in the new Botinist Restaurant :-)

"Good hotel with excellent staff"
Hende88, 27 Novembre 2017

A friend and I stayed for 1 night and enjoyed a relaxing break. Room was comfortable even if the beds were a little soft. The heating did not work but we were very quickly provided with a heater ( and an apology). Dinner was absolutely lovely and promptly served. Gluten free was easily and helpfully accommodated without losing out on the choice of dishes. All staff without exception were friendly, helpful and professional.

"Amazing stay"
richardcV341EE, 21 Novembre 2017

Beautiful welcoming staff. Very friendly making your stay very enjoyable and great facilities in which to unwind. Exemplar staff at the hotel. Would highly recommend. Nil negative to report. All members of our family were impressed and left following a great stay.

"Awful staff. Rude, disrespectful and disinterested."
Nexthol, 19 Novembre 2017

We encountered and witnessed some disgusting behaviour from one of the managers at this hotel. The receptionist too was disinterested and verging on rude when we entered the hotel. The manager in question was addressing young waiting staff at an event we were attending when we overhead him very aggressively and rudely tell one to stop feeding her face and to the whole group " to get up and get their ar*#s out there" ie into the event to start serving. This group of servers looked like high school kids. We were absolutely disgusted to hear a member of alleged management speak to staff in such a degrading and disrespectful way. We will never return there as it was an upsetting experience being in such a hostile environment. We left without having drinks and had intended considering this as a potential venue for an upcoming family wedding which is definitely out of the question now.

"Wonderful hotel"
gill t, 18 Novembre 2017

We stayed here for four nights last week,the room was spacious and a very comfortable bed.It was spotlessly clean and had a view over the garden.The food was excellent and the staff very friendly.It was nearer Edinburgh than Glasgow but the motorway was close and away from the city's was nearly empty to getting around was easy.The pool and spa were lovely was surprised at the size of the pool,much bigger than usual hotel pools.

"Our wedding"
DavidMacLeod72, 07 Novembre 2017

We had our wedding here on Saturday and it was perfection from start to finish. Our wedding planner Craig Colligan was an absolute star from start to finish. The whole team at Keavil went above and beyond what we expected and our day was truly magical. The venue was stunning with every request actioned without hesitation. Thank you so much for making our day unforgettable xxxx

"Michael Buble tribute night."
RAVMAC, 07 Novembre 2017

I was at the tribute night with 5 girlfriends. at £25 a ticket it was well worth every penny.The evening started with a two course meal of which we had a choice of 3 main meals and 3 sweets finishing with tea or coffee.the food was superb. When the show started it wasn't long before everyone was up dancing and singing along with Paul Moore's tribute. It was a great night finishing with the resident disco. when is the next tribute night.!!

"Wedding venue 3.5 out of 5 "
AlexV85, 05 Novembre 2017

Attended a wedding here yesterday and stayed overnight also. All staff were very welcoming and friendly throughout our stay but it's the first time I've visited any establishment anywhere in the world where the bar staff warned us that the drinks were expensive before they started to pour! To their credit, the drinks were very expensive so it was an appreciated warning. The venue itself was nice. We were in a separate part of the hotel but only a short walk back to the main building. The food we were served was a complete let down. The lentil and ham soup had no flavour or seasoning and no lentils in it either, the beef was also tasteless but cooked beautifully which made it all the more disappointing and the lemon tart was just as bland. The evening buffet didn't raise any eyebrows either as it was just as dull. This brought down the whole evening not just for me but for other guests also. Room- The bedroom was clean and spacious with a great shower and very comfy bed. If I had to nit pick I'd say that I'd have liked a bottle of plain water in the room instead of elderflower but that's all I could complain about. Morning breakfast- A breakfast buffet was served and offered all the usuals you'd expect. I opted just to have a hot breakfast instead of cold but from what I could see there was a decent selection of cereals and yogurts etc The hot selection offered the usual items you'd expect- I was surprised at how nice the scrambled eggs and sausages were as in my experience, most hotels fail by offering microwaved eggs and deep fried sausages which are just awful in my opinion. Overall, we all did have a pleasant stay despite the food being a disappointment and the drinks being very expensive. Breakfast saved the experience a little but i would return here if need be. I can't give a half mark on here but I'd honestly rate this venue as 3.5 out of 5

"STUNNING VENUE. GREAT BASE FOR EDINBURGH VISITS"
thomasfamily64, 31 Octobre 2017

Stayed 3 nights b&b in room 23 an executive room. What luxury for less than £300 for the 2 of us. 5 green dots says it all. Staff were always attentive and helpful. Quiet room despite them having 3 weddings over Friday and Saturday. Breakfast was well cooked, ample, hot and fresh. Spa/pool facilities excellent and open 6am till 10pm with free towels !! Dunfermline (birthplace of millionaire philanthropist Andrew Carnegie ) was 5mins drive away with several tourist attractions available. Those wanting to visit Edinburgh will be able to take a train from Dunfermline town station(free car parking) can do so for £6.50 return or can drive for 30 mins to the free & park and ride near the airport and get a tram to the centre for a all day unlimited travel.bus/tram ticket of £4. Thoroughly recommended

"Wee weekend away"
James P, 29 Octobre 2017

Although this is a sort of local hotel I have never been here before. It is a jewel set in acres of land. Peaceful and quiet with the most attentive and helpful staff. My partner booked this as a surprise. Check in was seamless and efficient. I am lactose intolerant and reception brought up soya milk for me within minutes of my request. The bar staff were informative and the restaurant food is to die for! Special shout out to Rachael in the restaurant. I quizzed her at dinner and breakfast about the dairy content. Nothing was too much of an issue and she came back with kitchen alternatives including James' Dessert! At breakfast I left my glasses in the room, she read the menu to us! 5 star service all the WAY! We'll be back!

"Our Wedding"
JulieMcGregor, 16 Octobre 2017

My husband and I can't thank the staff of the Keavil enough. We had a brilliant day with excellent service and we were very well looked after. We had so many compliments on the running of the day, the food and the service. Right through the day and even during breakfast the next morning we felt like we were a priority, and nothing was too much hassle. We'd highly recommend the Keavil as a wedding venue, but even just for a hotel stay. Many thanks again to our wedding co-ordinator Chris Angus and all the staff at the Keavil House Hotel. We'll definitely be back!

"Beautiful venue"
ArishaIsabella, 15 Octobre 2017

Attended a wedding here yesterday and it was stunning. The decor was soft grey and lovely big windows. The staff were lovely. Our waitress Scott (not her name as she had lost her name tag so has one that says Scott for the last month) was friendly and funny. Looked after us and was cracking jokes while helping us. Rooms were lovely and big, very clean and had everything you would need. The only reason this does not have 5 stars was the drink prices. £9 for a mojito that was not very large was a rip off. Staff at the dar in the venue room were lovely and friendly but the staff in the bar main reception were moody and grumpy. Lovely day and would possibly consider for future.....

"The Arts Society "
506Freddie, 14 Octobre 2017

We have just returned from a four nights stay at The Keavil House Hotel, a party of 18 well travelled, discerning clients. Not to have a single adverse comment about the hotel, food staff or service says it all. The young staff were excellent, menus varied and portions excellent. The beds were extremely comfortable, ( pillows were a little lumpy ) but the hotel is clean, comfortable and welcoming. A real fire in the lobby would be a nice touch.

"keavil house"
insideeye2017, 13 Octobre 2017

I have stayed here twice now.The second time there was a wedding so that was a bit noisy. However the rooms are good size,clean and comfortable. There is a nice swimming pool and sauna and the breakfast was excellent in the conservatory. Would come again

"Murder Mystery Dinner Stay"
Simon P, 09 Octobre 2017

Stayed as part of a Murder Mystery Dinner event. Event was well organised and the hotel was excellent. Was able to use the spa facilties. Room was ready for check in before 2pm which allowed us to take our bags to the room before we used the spa.

"Best of the Best at Keavil House"
johnandmojgan, 03 Octobre 2017

Great stay at the Keavil, we were very happy with the service and the genuine smiles that we met each day from the staff at the hotel. Darius was so exited each day to meet the staff and wish then good morning or good evening, the staff met his enthusiasm like for like and it made our trip very easy. The food was awesome, I am ready for another vacation just to burn the food off, Salmon was too good to describe and breakfast set you up for the day. I have had the pleasure of staying in Best Westerns in many different countries and this is the Best of the Best and I would recommend it to any one.

"Lovely Hotel but cold"
LittleJayne1, 02 Octobre 2017

I had a lovely stay in this hotel. Unfortunately the weather was dreadful. The hotel didnt respond to this and was very cold. Although I complained every day the hotel remained cold. The lounge was really cold when sitting trying to enjoy a drink and a chat. Because the heating was not on for very long this meant my heated towel rail didnt work either The staff did try hard to solve this issue however without any success, Such a shame. Would recommend this hotel when the weather isnt bad.

"Fabulous Wedding Setting"
Darren D, 02 Octobre 2017

Was here for a wedding with my partner and it was such a lovely day! Staff are attentive and friendly, the facilities are excellent and the food was lovely! The room was well presented and clean with a comfortable bed and all the usual amenities! Would highly recommend this hotel

"Good location."
richardi, 27 Septembre 2017

Stayed here while travelling through Dunfermline on business. Pleasant setting, food ok, staff helpful and efficient. Altogether excellent value for money ! ( just the strangest wardrobes I've ever seen !)

"Thomson/Ellis wedding "
Barry T, 25 Septembre 2017

What can we say We are absolutely blown away with how everything went, I'm not sure what we expected but you went over & above even our wildest expectations & not just us, all the guests have commented on how great & flawless the day/night went, from how friendly all the staff were including meeting the staff doing the other rooms in the morning, how good the rooms were even down to the breakfast in the morning. Everyone complimented the meal some still talking about the steak pie today. Please thank the whole team behind the scenes for us as we know they all work extremely hard to make sure the day would go so well. And of course you Chris, you done an absolutely fantastic job putting it all together for us it seemed to run seamlessly, you were relaxed & agonised & I feel that came across very well putting us all at ease. Just when writing this to you & have only just told Yvonne just now, I remember on the day you telling me the cd we provided the morning of the wedding didn't work in the hotel CD player but just as cool as you are you said not to worry you had downloaded the songs to your personal phone, it was just a little thing but think it is a good example of you going that extra mile to make sure everything was perfect for us. On behalf of my wife & I I would like to thank you again You are an absolute gentleman You are a true credit to the company Thanks again Barry & Yvonne Thomson

"Sssh special ofer"
Blackpoolpost, 22 Septembre 2017

Fantastic stay room cosy, meal and breakfast lovely, use of facilities enjoyable. Would come again. We enjoyed the whole experience. Evening meal was really tasty and enjoyable. Staff were all friendly

"Average Western"
Sean F, 22 Septembre 2017

Just a pretty average experience of a brand that purports to be outstanding. Not really able to recommend at the current standards of cleanliness and service. Staff nice but lack excellence training.Hotel tired. Fitness centre average.

"Lovely Place Country Setting"
KSdoc2014, 19 Septembre 2017

We stayed in the room the very farthest from the lobby and other amenities but it was a great room. We had a door to the outside and it was green, flowering, and comforting. The breakfast was excellent as were the other meals we had. The dining room and the lounge opened up to a wonderful yard and garden. We would have liked to have spent more time here and use the pool and other spa options and see all the Carnegie sites in town, but were heading off on a tour.

"Nice Hotel,Lovely Setting."
Samtheskull, 19 Septembre 2017

This is a very nice Hotel in a lovely setting with extensive grounds. Very warm welcome on arrival from reception staff and very quick efficient check in. Lovely garden room with door out into lovely gardens, very clean, tea and coffee and flat screen tv, usual toiletries and plenty of towels. Food in restaurant is of good standard and service is friendly and very quick. Very quick check out from very pleasant staff. Would definitely recommend for a visit and a meal.

"Excellant night stay"
Liz W, 18 Septembre 2017

This is a lovely hotel with friendly , happy , helpful staff, Our room was very large with a comfortable large double 4 poster bed, everything was clean and well presented. The food at both the evening meal and breakfast was of a high quality and Etienne and his team went out of their way to make the dining experience a good one. Our bill was slightly wrong when we checked out but it was dealt with swiftly and efficiently. Would definitely stay here again

"Restful hotel"
Shepesky, 16 Septembre 2017

Old country house , extended tastefully in well maintained grounds, beautiful flower beds. Clean and welcoming. The staff are friendly, go out of their way to make you feel welcome. The food is very nice and well presented though I felt menu was a bit limited, especially if you are there for more than one night and some items not available. Breakfast is really nice, with many items freshly made for you. It's in a quiet location but not miles from anywhere. Our room was well maintained and modern, in the newer wing. There is a leisure centre with pool etc which is basic but not managed by hotel . Would recommend this hotel. Definitely stay again if up that way.

"Nice setting"
goodgrubfan, 13 Septembre 2017

Booked here when we couldn't get accommodation in Culross as seemed to be nearest nice place. Wasn't disappointed, not far in a car to visit. Room lovely, clean and quiet. Food was really nice, wine bit expensive but it is a Best Western Plus!!

"Mixed experience "
JacqC, 10 Septembre 2017

'Average' rating is maybe a little low but couldn't rate as very good. Attended a wedding, great venue, lovely building & grounds, friendly attentive staff, meal & buffet delicious. All good! However, we stayed in an Executive room, it was very tired & needed freshened up, e.g. stains on carpet. Breakfast was disappointing, a reasonable £10 each with plenty of choice but quality was poor especially cooked items. Greasy & cheap. Breakfast area was tired with some quite damaged furniture - chipped tables with MDF showing through. As we experienced the previous day, staff all friendly & helpful.

"Lovely hotel set in a beautiful location"
Val M, 09 Septembre 2017

Lovely hotel. Food excellent and staff very friendly and helpful. Room well furnished with a lovely view of the garden. It is ideally set to visit lots of attractions in Edinburgh Glasgow Stirling the Falkirk wheel and the Kelpies, The hotel has no lift to the first floor. Lots of free car parking spaces. We have just spent 6 happy days at this hotel and we will visit again. We highly recommend this hotel.

"Will Definitely be Back"
George I, 07 Septembre 2017

Stayed here for two days while visiting family in Dunfermline. We had a perfectly lovely superior room (48) situated right at the end of the garden in a quiet corner. Our bed was a super king and the room was perfectly appointed with high quality and plentiful toiletries. The tea/coffee making provision was likewise outstanding. We hosted our family in the hotel for a buffet Sunday lunch and for evening dinner. In both cases the range of dishes on offer was most acceptable and the food was delicious. We were particularly impressed by the enthusiastic and knowledgeable local waiter who clearly enjoyed his job and was proud of the food on offer. We made good use of the nearby gym and spa which was excellent. We will definitely stay here again on our next visit to Dunfermline. A perfect stay.

"2nights, fantastic atmosphere, great food"
77Claire77, 07 Septembre 2017

We stayed here for the weekend. The hotel was lovely and clean and modern, the staff were all really helpful. Our room was modern with a mini fridge (poor views tho). The food was delicious, lovely menu and one of the nicest meals ive had. We stayed in December and sneaked into two Christmas parties and had a great time, however there is a nice relaxing bar area were you could sit and watch Im a celebrity, whatever tickles your fancy.

"Favourite Fife hotel"
lesleym557, 29 Août 2017

This will always be my favourite hotel in Fife, since I got married here. I've visited a few times since and never been disappointed. Rooms are lovely, although the carpet in our room this time could do with being replaced, the rest of the furnishings were fine. The food is excellent, although I felt it was difficult to justify the difference between the B&B rate and the DBB. In future I'd just book B&B and pay separately for dinner. Saying that I'd definitely recommend this hotel.

"Pleasant stay at the Keavil House hotel"
R9299UOandrewd, 25 Août 2017

Excellent hotel in beautiful surroundings and located well to industrial businesses without being to close. Helpful, friendly staff... excellent evening meal and very nice Scottish breakfast. Very relaxing stay, will definitely stay again!

"Mini Scottish stay"
jezza23w, 23 Août 2017

Great hotel just a short drive/bus ride into town,in own grounds so very peaceful. lovely surroundings and all staff were excellent - a credit to the Management. We would definitely stay again.has health club too!

"Good hotel to have your wedding day"
Stephen_Shona, 22 Août 2017

Our son Darryn and his new wife Emma celebrated their wedding day at the hotel. The staff was excellent and they were very professional and went out their way to ensure we all had a good time. All of the staff are a credit to the Best Western Hotel Company The food was excellent, rooms clean and spacious, I would thoroughly recommend this hotel to anyone, we hope to be back soon.

"Good hotel to stay"
Hajo_Jock_Petersen, 20 Août 2017

We stayed at Keavil House Hotel with many members of the Clan MacKenzie from allover the world. I think, all of them were very satisfied with the friendly service, tidy rooms, fantastic dinners and excellent breakfast. When we come back to Scotland we will stay defenitely in this hotel again.

"Nice hotel with a friendly welcome"
Shaun3030, 16 Août 2017

I booked three rooms for myself and some colleagues recently. Upon arrival the receptionist was very efficient and also went through everything I should need to know. The room was spacious and had a door that opened onto the lawn behind. Breakfast was excellent and it was just a shame I was not staying longer. There is also a leisure club on site with a pool.

"Spa and afternoon tea"
helendunfermline, 16 Août 2017

Had a wonderful day from start to finish, it was a gift from my children to go to the spa followed by afternoon tea. Firstly I would like to thank the staff at the spa for lending me her costume as I accidentally forgot to take mine, cannot remember her name but very much appreciated her helping me out. The pool area was so relaxing and clean and staff very welcoming. We were then welcomed by friendly staff and had a lovely selection of sandwiches and cakes, desserts, so compliments to the chef and kitchen staff, who are behind the scenes. Just a lovely day in a lovely hotel.

"Helpful staff"
notRCIstandard, 15 Août 2017

Stayed over for a night to attend a function. Staff very helpful with excellent breakfast. Spacious room well appointed, except the shower had my pet hate a Mira shower. Impossible to regulate the temperature running the risk of scalding yourself. Have yet to find one of these that works properly- otherwise might have got full stars

"Take earplugs"
ColinD70, 14 Août 2017

This hotel does wedding receptions with live bands and discos, so if you value your sleep take some earplugs. The soundproofing is poor. I guess this would be a decent enough place to stay on a function-free night.

"Lovely Stay"
hendersonann, 09 Août 2017

Welcoming Staff at reception, very friendly, polite and helpful. Lovely big room (126) with a garden view, huge bed, flat screen TV lots of channels including bt sports, all modern especially the bathroom. Tea, coffee facilities. Fabulous breakfast with very attentive staff. Hotel is spotlessly clean and of course not forgetting the brilliant Liesure facilities. Loved it. Ideal for a wee break away. Thank you so much to the Manager and his hard working staff.

"Short stay to meet up with friends"
SMY71, 08 Août 2017

Well appointed country house hotel. Staff were all extremely friendly, obliging and efficient. Room was very comfortable although we were a little disappointed that although it was garden facing on the lower ground floor, the outlook was quite poor. Dinner was very nice, the menu varied and in our view reasonably priced. Breakfast was good too with option of either hot/cold buffet as well as items cooked to order. We did not make use of the leisure facilities but our friends did and commented that the pool was especially good. Overall, a very enjoyable stay and we would not hesitate to recommend Keavil.

"another happy stay"
scottie19562016, 08 Août 2017

We have been staying here for nearly 20 years, and keep coming back. The staff are friendly but professional and extremely helpful. The spa is lovely, we look forward to using the swimming pool which is always spotlessly clean. The rooms are comfortable, the food is excellent, beautifully cooked and served. This time we were joined by my sisterand brother in law, mother in law, daughters in laws.......we bring the family! Thi hotel offers wonderful value for money, the location is good being close to the motorway, the Bridges ( all 3 of them!), and the railway.

"Very good all round"
Vanguard12, 07 Août 2017

A lovely hotel in a lovely tranquil location . Good food and helpful and welcoming staff. The bedroom and bathroom were comfortable and spacious. . The kingsize bed was very inviting, but here lay the only flaw. The mattress was uneven with parts which sagged noticeably.. But overall a very enjoyable stay.

"* Pretty Good but Pricey.....*"
Sanchez247, 07 Août 2017

We were here for a wedding and had a lovely time. The food was excellent and I have to say the staff were the friendliest I've ever come across at a function. A real credit to the team there. The drinks prices however for a Dunfermline hotel were pretty steep and the room had no tea or coffee or any freebies which was disappointing. It looked a bit unfinished. If it was a staff rating it would be a 5 but I'm afraid a few things let the stay down.

"What a transformation - a hidden gem"
paula b, 03 Août 2017

It has been a year since we visited Keavil House - and what a transformation. A warm welcome with home from home comforts. Local produce prepared freshly ,presented as you would expect in the West End of London. Alistair and his team have worked hard in 12 months to make this a destination in itself. To take time out, relax in the well equipped pool, catch a fitness class, go to the gym or sample the wonderful treatments available from the in.house beauty and hairdressing salons. We had a wonderful time and arrived home re-charged and rested. It's a hidden gem waiting to be discovered

"lovely hotel and excellent staff"
Dawn G, 01 Août 2017

stayed here for a wedding and could not fault anything.the staff were amazing room was lovely and the breakfast was excellent.downside was no lift but the stairs were easy to manage and im disabled.even though there was a wedding on downstairs you could not hear anything in the rooms.

"Quiet setting"
Elaine T, 31 Juillet 2017

The Keavil is in a quiet village/town not far from Dunfermline. You can use it as a base for seeing this part of Scotland. It's comfortable and the staff attentive. Restaurant above average. There is also a Spa and pool available to guests within the grounds.

"Perfect venue for a wedding "
FionaFerrier, 29 Juillet 2017

This was the venue for our daughter and son in laws wedding. From the start the staff were amazing and couldn't do enough for us and went out their way to help us. The day of the wedding was amazing, Chris and Mags helped make sure the day went smoothly and that we had the best day ever. If there was anything you needed the staff were more than willing to help. The Elgin suite where the wedding was, was gorgeous and perfect for the day. Would definately stay there again and would highly recommend it

"Lovely hotel with friendly staff and excellent facilities and food"
SIMPLYSHAUNA, 26 Juillet 2017

A real gem of a hotel in a great location for touring around the area. The staff were extremely welcoming and professional at all times and were always happy to help. The food was of a good quality both morning and night and there was definitely plenty of choices at breakfast. Our room, albeit an Executive was spacious and the housekeeping team made sure it was always spotless. A real bonus having the pool and gym as well as sunbeds at a small extra cost. Plenty of on site parking even when there was a wedding function. Pleasant gardens to the rear of the hotel, a haven of tranquility to relax in after dinner. There is no lift (not complaining) just making comment. Looking forward to staying here again soon.

"Recent Wedding Reception Stay"
UAG2014, 25 Juillet 2017

Everything about this hotel from the staff to accommodation and food are excellent. Great location for the centre of Dunfermilne with easy parking and also for Kincardine Bridge and the south. Very relaxing with a superb spa with Beauty and hairdressing available. Would highly recommend.

"A Rare Gem, Suitable for all Occasions & EVERYONE"
suzbuc, 25 Juillet 2017

Wonderful, relaxing, peaceful stay. You, the Guest, are treated as such by ALL the professional, welcoming, happy staff, ensuring your stay meets your needs whatever your reason to visit. A 'home from home' feel without the corporate, uncaring cold attitude. The attention to detail make this hotel so special, rare these days. I certainly would recommend for any Occasion, especially Weddings. as 'matters' to the Team 'you are special + stay goes smoothly', set in lovely gardens. Rooms, Lounges, Restaurant Gardens, Pool, Gym - Well kept, clean & inviting. Comfy beds, good room facilities. Great breakfast & Food. WIFI good throughout. A five min stroll in grounds brings you attached park area with good children's playground. Good location, 5 mins drive Dunfermline centre. Good train / bus services to Edinburgh City Centre. Stunning, new Forth Road Bridge due open in Aug 2017. Thank you to Mr Bruce & all his team, who make all the difference for staying here than other options.

"Wedding 15/07/17"
Suzanne B, 24 Juillet 2017

We are so glad that we chose this venue for our special day. The function suites & Gardens are beautiful. We were in the Elgin suite. The doorway into the gardens is stunning & made great photos, even though it was pouring rain. The food was excellent. Everyone enjoyed. The staff & service was brilliant. With one member in particular (Colette)even going out of their way to get us some calpol for our little boy. Morag & her team did an amazing job & we cannot thank them enough.

"Amazing Wedding venue!"
SheonaW, 23 Juillet 2017

Just back from our friends wedding at the Keavil House Hotel. This has got to have been one of the best weddings (and venues) I've ever been to! Beautiful setting, lovely venue. I have to comment especially on the staff. I have never met such a wonderful team. Special mention to the member of staff at reception who sewed on my boyfriends waistcoat buttons when they fell off!! And the bar staff in the function room were professional and exceptionally well mannered. Swimming pool was amazing and much needed after dancing the night away! Again, staff were extremely attentive and pleasant. Nothing was too much for any of the staff. We will definitely be back and look forward to having some long weekends at the Keavil. A definite credit to Best Western group.

"Great Hotel!"
Q4178TFderekm, 20 Juillet 2017

I find the staff to be exemplary in all departments and a warm friendly welcome is always given and appreciated. Quality of food is second to none in my opinion. Use of the Leisure facilities is also beneficial and much appreciated.

"Maria taylor"
Maria T, 19 Juillet 2017

Hiya just want to say thank you for another fantastic stay at the hotel my daughter and I had a girley night away and everything was lovely again . The staff were lovely and friendly the lady on reception was very helpful and the duty manager was as well .

"Fantastic Hotel!"
Beth441970, 19 Juillet 2017

What a great stay. Staff really welcoming. Bedroom was clean and spacious, food was terrific. Nothing was too much trouble. Really enjoyed relaxing in the leisure centre. Lovely warm pool and great jacuzzi.

"Very welcoming stay."
Carolineg44, 15 Juillet 2017

We had a fabulous stay, the room was a very generous size with a garden view. Every single member of staff was pleasant at all times of day, always a smile and a hello. We ate in the hotel every evening on the patio, the food was good and reasonably priced. There were recreational facilities available and I wish we were more prepared as they looked great. I read a review before I booked it which said this was a 4star hotel with 5star service, I couldn't word it better or agree more.

"Our Wedding- June 24th"
Julie-Anne79, 15 Juillet 2017

We got married at the Keavil on June 24th and it was the most amazing day ever! We live down south so it was important we had facilities for our guests traveling up but also to have someone to help organise things. Craig was our wonderful coordinator who helped in every way possible. He was always at the other end of the phone to answer my incessant questions and dealt with many last minute changes in his stride. Morag was also a fantastic help. The venue is beautiful and was everything we wanted it to be. A mention to Nicki who dressed our seats and a massive shout out to Hayley who created the most stunning bouquets and centre pieces. The food was outstanding and many of our guests have commented on the quality. All the staff were welcoming and friendly and again a mention to Audrey who has a special and personal touch- always remembering names and little details. Room 50 is a lovely bridal suite which has patio doors out to the gardens- very secluded. We cannot wait to go back and stay on our 1st anniversary. Our day could not been more perfect!

"I was not welome"
GinnyAMc, 13 Juillet 2017

This hotel's staff was not at all welcoming. Instead of smiles, as that is what I am use to at Best Western properties, I was given suspicious stares. I overheard staff inquiring whether I was registered or not. This was the exception to all of my other stays in Scotland. I wasn't ever sure what it was that raised their suspicion about me not belonging at their hotel.

"Wedding review "
DavidDunster1991, 13 Juillet 2017

We had our wedding reception at the keavil house hotel and cannot fault the staff or the venue. They got everything perfect, just as we'd imagined, made sure everything was perfect. Staff were all friendly and our wedding coordinator Chris was absolutely fantastic. We would highly recommend this venue to others

"The most amazing venue for our wedding"
Karen F, 13 Juillet 2017

We had originally booked our wedding for June 2018 but due to family circumstances we had to bring the wedding forward to 30th June 2017. When we approached the keavil about this they were brilliant about it and very accommodating, there was no trouble in changing it. Our co-ordinator Chris made us feel at ease and understood our situation really well and was there anytime we needed anything or had any questions. The venue was beautiful and the rooms we stayed in were comfortable and lovely. The food was lovely. The day of the wedding went smoothly and brilliantly. We had to change the tables around but that was done with no issue and done promptly. Even though I was running a bit late (as the bride does haha) that was completely fine and they worked with us to keep The day running well. The meal was fantastic we loved it and our guests could not compliment it enough. We also have to give a shout out to Mags who made sure we were ok on the day as well and helped with our family situation really well. Me and my husband had the most amazing wedding there. The Elgin suite was gorgeous and I really wish we could do it all again. Definately recommend the venue and the staff

"What a hotel should be like!"
Heather M, 11 Juillet 2017

We stayed for 4 nights at this fantastic hotel and had a very pleasant stay. The hotel is set in a very quiet location, so no traffic noise! The public rooms and our bedroom were exceptionally clean and tidy and all the staff were very friendly and helpful (even the maintenance man offered to help with our luggage!). Our room (125) was quite a way from reception but was completely quiet. This was an executive room with an enormous bed which was very comfortable and the room itself was large with a very clean bathroom with a good shower. The restaurant had a very good menu and again the staff were very friendly and helpful. All in all it was a very pleasant stay and we will definitely return when we go back to bonny Scotland.

"R and R"
shirley d, 11 Juillet 2017

My husband and I needed a wee bit of R and R as a result of his ill health. The mistake I think we made was not sharing this with the hotel since we had a few disappointments however it wasn't all bad. Good points - very warm welcome, lovely surrounding, good pool and a good position for visiting surrounding area. Recommend Limekilns and the Ship Inn where booking is required. Also recommend Pittencrieff Park in Dunfermline. Bad points - room was in he basement and it was cold. We got a radiator which solved the problem. Dining room was deserted and cold the first night then the second night we had the same problem in the lounge. Just felt it was lacking atmosphere. The hotel was very busy with sports teams and they ate separately resulting in the deserted dining room.

"Top standards of housekeeping, well-trained (and long-serving) staff; good food and efficient service."
Colin S, 05 Juillet 2017

The hotel's in an excellent location, in parkland but close to local amenities and trunk routes. Highly-professional staff, all local and many long-serving. The whole hotel is always immaculate, public areas and rooms. The food's good, with varied menus and prompt, efficient service. No lift; but only one upper floor, and ample rooms on the ground floor if that's an issue.

"Business trips made less stressful"
jockd2017, 04 Juillet 2017

I have been a regular guest at the Keavil House Hotel on business trips for around 3 years now, staying for 3 nights about 20 to 25 times each year. Having tried several other hotels in the area over those years, I still come back to the Keavil as I know I'll have a very pleasant stay. The staff (who I've got to know quite well) are always welcoming and helpful, the rooms are large and very comfortable, and the food in the Cardoon restaurant is quite outstanding. Also, as a guest you can use the facilities in their Health Spa with its swimming pool and gym. Dunfermline is only a 5 minute drive away and there is also a regular bus service from Crossford. On arrival at reception you are always made welcome and the check-in process is uncomplicated & swift. The staff will try and provide for any special needs you may have (difficulty with stairs etc.) and allocate you an appropriate room. The restaurant team, Etienne and his staff, are always very friendly, helpful and accommodating. If a guest has any food allergies or is unsure of the ingredients in an element of a dish, they will gladly explain its content. There is always a friendly welcome from the staff in the Lounge Bar and they are equally as helpful as the restaurant staff when making an order from the Bar & Lounge menu. It really is “service with a smile”!

"Lovely place to stay"
Linda L, 02 Juillet 2017

Very friendly staff, couldn't do enough for you. Lovely food. & reasonably priced. Lovely place to stay although shower could be updated but bed was really comfy. Not far from the centre of Dunfermline.

"Good accommodation, moderate restaurant"
Getiaantjes, 01 Juillet 2017

We stayed here over night during our holiday trip. The accommodation is very good. Great rooms well equipped. The food and service in the restaurant is no more than moderate. This hotel is also used by bus tourists. And that you can see at the breakfast buffet. The buffet is really plundered. So the normal hotel guests must do with the leftovers. Staff is hardly abled to refill in time. Desk personal during checkout was not so very friendly. Probably it was not here day.

"Great Staff, Great Food, rooms a little ragged"
Dougy L, 24 Juin 2017

Real gem of a hotel with great staff, great food and the team can't do enough, when i first stayed rooms had bottles of water and bars in them, they have taken those away and the rooms really do need a revamp, apart from that, fantastic.

"A little hard to find but well worth it."
sherry412, 17 Juin 2017

A little hard to find but well worth it, especially if you get to meet Audrey. Her help was priceless. We took the train into Edinburgh and enjoyed the town 2days in a row. Skip the castle unless you like weapons .. walk the Royal Mile and visit that castle. The people are sooo friendly.

"Wedding "
Nicola D, 12 Juin 2017

We had our wedding at the keavil house hotel, it was outstanding for a wedding venue the staff we fantastic and couldn't be more helpful. They went above and beyond the call off duty to make sure our day was so special to us. Special mention to Morag our wedding coordinater she was amazing and make the wedding run to perfection. So in a nutshell if you are thinking off getting married at the keavil house hotel I would say you definitely should. Thanks again to all the staff at the keavil. What an amazing team

"Relaxing weekend "
Andyjo2014, 05 Juin 2017

Initially we booked into this hotel for somewhere to stay while at knockhill However, the weather on the Saturday was terrible so we opted to stay at the hotel instead. We went to the spa which was lovely quiet and very clean. The only downside is that you need to go out the hotel to get to it but it's just a few steps away and did not bother us at all, staff provided us with locker and towels. We went for dinner in the restaurant which was fantastic. The food was up to a very high standard as was the staff, only issue at dinner was a leek in the conservatory, the rain was coming down so hard it could have not been foreseen and staff dealt with it in a very professional manner. I don't remember his name but the restaurant manager was very nice and took very good care of us at dinner. Breakfast in the morning was not a let down, anything you wanted was there and again cooked to perfection. We were in room 48, very large room with doors leading out to grounds and it's out the way of the noise of wedding or functions. It was warm comfortable and had everything we needed and more. Looking forward to our next visit

"Nice place for a short break"
555Brian, 04 Juin 2017

My wife & I just had a short break at Keavil House. The room could do with a refurb (the base of the bed was tattie, it was a bit tired & dusty), but the dinner was very good & much improved on last time. The staff were excellent. Our main gripe was the lack of consideration for guests who weren't at one of the weddings. Nowhere to sit between the reception & nighttime, children allowed to play anywhere. Good, but not outstanding.

"Poor. Needs to do better"
Gill C, 30 Mai 2017

I recently stayed 1 night for a business trip. Bed was comfortable but the pillows were not. They were very hard. The air vent in the bathroom had a thick covering of dust and had obviously not been cleaned for a while. In the morning I discovered a half empty bottle of shower gel in the shower and very oddly a make up mirror on the corner of the bath. Clearly the room had not been checked. At breakfast all the jugdof friut juice were almost empty, there were no pastries, very little fruit and only half a loaf of bread. I sat in down at a table looking out at the garden which was very pleasant but did not see any waiting staff so did not get offered any tea or toast or eggs cooked to my liking! Checkng out was chaotic and I had to ask for a copy of the bill as was not offered one. Poor service all around.

"Perfect stay"
Kerri C, 30 Mai 2017

We came here to stay on their Sunday deal which included a 3-course meal, room and breakfast for £99. The hotel is very nice with lovely gardens all around. Our room had a door that opened on the the garden and the windows opened so we could enjoy actual fresh air rather than stale air conditioning! There was a chain on the door for security. Bed was comfy, full sized bath and great shower. Dinner was delicious and the deal still have you access to the full menu. We spent the day at the health club which is complimentary for guests. Lovely pool with complementary towels and lockers. All with friendly, helpful staff. Would definitely stay again.

"We were made very welcome"
jjcfleet, 29 Mai 2017

Superb facilities, great food and wine, excellent staff, value for money if I was finicky enough to complain about anything then it would be that the room for the disabled was a long way from the restaurant .... and that the maitre D wouldn't let me take his chef back home with us.

"Fantastic staff, great hotel in a great location"
FionaB709, 25 Mai 2017

My husband and I have just spent three nights at the Keavil on a DB&B basis. The location is beautiful; set in mature woodland with plenty of wildlife - we had a cock pheasant walk past our window every morning and evening, and it was not shy when I wanted to take a photo :-) Thank you to Audrey (Hotel Duty Manager), who was very welcoming on our arrival and always had time to spare to chat with us. The bedroom was immaculate, so a big thank you to the Housekeeping staff for the great job they do, and all done with such a cheerful attitude :-) The Leisure Club is great and the staff were more than happy to accommodate a wheelchair user. All though the level of great staff is high at the hotel, Top marks I have to say, must go to all the Restaurant and Kitchen Staff. The meals were delicious and the service was excellent from happy, courteous and friendly staff, and it was a pleasure to meet them again and to be remembered by them. Steven Clark, Daniel Gale, Sophie Malcolm, Siobhan, Mags Couper, William Rankine and Graham Thouroughgood all deserve a mention and our thanks, but I must give an extra thank you and hearty recommendation to the Managers about Rachel Gillett and Katie Christie. Nothing was too much trouble for them and it was a joy to see them again, with such joy, courtesy and remembrance of our needs. They simply couldn't do enough for us :-) :-) :-) It is unusual to be able to keep a hold of such great staff as they are usually snapped up by the competition, so I can only assume the Keavil have a great work ethic for their staff. My husband and I very much hope to meet them all again on our next visit, which we will try not to leave it so long, like the last time. Massive thanks to the staff again - I can heartily recommend the hotel, the facilities and above all the fantastic staff who ensured we had such a great hotel break.

"Great Place for Wedding"
casasim, 21 Mai 2017

Not far from Edinburgh this hotel is set up for functions, parties and weddings. Highly efficient staff and lovely gardens. Rooms very clean and although slightly dated decor comfortable and well sound proofed! With two weddings running concurrently it was a a surprise that the food and service was of an excellent standard. Well Done

"Weekend away with hubby"
SophieJo14, 17 Mai 2017

Great hotel, rooms were very nice. View from room was just lovely. Balcony doors in the room that open into garden, an very friendly pheasant who taps on the door to get fed. Only thing to let it down was the food, wasn't overly impressed with it.

"Always look behind the facade (currently looking a little tired); this is a real hidden gem"
Thornley73, 17 Mai 2017

Stayed here as part of a group coach holiday for just one night so didn't have much chance - due to timings of coach holiday - to sample some of the facilities such as spa, gym, pool, etc - which look great from website. However, of the facilities sampled: superb! Lovely room with comfortable bed and plenty of space. Great shower! The evening meal was absolutely delicious, delightful sea bream, in particular, in a charming dining room. The bar area was very pleasant for after dinner drinks. After a good night's sleep enjoyed a great breakfast - what a revelation Bircher muesli is and so delicious that I investigated how to make this when I got home! The place was very clean and all the staff were most polite and helpful; a real credit to the management. Although only there for one night I really enjoyed this hotel and would happily stay again here anytime.

"Hotel with lots of amenities"
Natalie G, 11 Mai 2017

This hotel was a very nice, standard hotel. The property was quite large and had a lot of amenities (gym, pool, ballrooms, etc.). The dinner and breakfast were delicious and the rooms were very spacious!

"A hidden hideaway"
VisionaryTraveller17, 08 Mai 2017

A good standard of hotel. Rooms slightly dated but size and facilities within room impressive. Staff at reception very friendly and helpful including restaurant recommendations and taxi bookings. Food in the evening was high standard but service was slow with 30 minute wait for starter. Only 5 minute taxi town center if you are looking to explore. Room 3/5 Staff 4/5 Ambiance 4/5 Food 3.5/5

"Great Wedding at the Keavil House Hotel"
Tom50Glasgow, 03 Mai 2017

Fantastic wedding and the Hotel - the staff - the room - the meal were all excellent. The staff could not have been more helpful and could not do enough to assist. Being disabled the accommodation and facilities were perfect and it made such a difference to me. The wedding took place in the hotel and it was a beautiful service with the Registrar being very helpful at creating a lovely atmosphere. At breakfast the buffet was ideal and brought an excellent Wedding to a conclusion.

"Great hotel with lovely staff"
Steven V, 01 Mai 2017

Comfortable rooms with lovely surroundings. There are a couple of food options in the evening, a bar menu or a la carte restaurant. Breakfast is very well done with a choice of continental and / or cooked. Rachel and the rest of the restaurant staff couldn't be better. There a full sports complex on site including a good sized pool. It would have been a 5 star if not for the four (quite loud) weddings that were going on during our weekend staying at the hotel. That said even with all the wedding guests we still felt well looked after.

"Easter Getaway"
Babylon5657, 20 Avril 2017

Spent 2 nights at the hotel over the Easter period and having arrived we were dealt with at reception very quickly and directed to our room. We were at the furthest end of the hotel which was a 100m approx. walk from reception but thankfully meant no passing traffic from other guests at night. Room was adequate for our needs if maybe a little dark but the bed was comfy to sleep in after first thinking it a little hard to sit on. we went to the restaurant in the evening and found the menu a bit pricey, i ordered a prawn and salmon cocktail for £8 and when it arrived i was very disappointed, it was a pile of shredded lettuce with a very small amount of salmon in the middle and 3 prawns around the edge of the plate with a very cheffy drizzel of marie rose sauce on it. No way was it an £8 starter and what made it worse was when i lifted the first prawn i found it to be only a half one (i nearly laughed). Pointed it out to staff but still awaiting a response. Our mains had a rice accompanyment and it lacked flavour and reminded us both of sachet of precooked rice you can buy in supermarket. With a beer and a soft drink it was almost £47 which was to expensive as the following night we ate out and we had a better meal for half the price. Breakfast was good with the usual selection of items available with some being cooked to order. The pool area is nice with the pool being a good size, seperate jacuzzi and sauna and steam room. The surrounding area is nice and it is close to some attractions such as Deep Sea World which we visited and Dunfermline is only 10 minutes away by car for you to have a wander around. Overall the hotel is on par with similar priced establishments my main concern was the pricing of the restaurant items which to me where about 20% above what the should have been.

"Excellent Service"
Lewis W, 14 Avril 2017

Staff were very friendly and attentive a warm and pleasant greeting on arrival. Ate in the restaurant and the food and service could not be faulted top class.Room was clean and tidy and more than adequate.

"Great Hotel for Exploring Dunfermline / Edinburgh Areas"
Liam N, 13 Avril 2017

Visited this hotel in April 2017 with my partner as it was a gift from Christmas time. We didn't know what to expect really and it was a little further than we usually travel for a break. However any initial worry was soon alleviated after we arrived in the grounds of Keavil House. Lovely hotel set in very nice grounds, although does feel a little like you are driving through a housing estate initially to get to it. Nearby is a play park for kids and a large area to run, play with the family or play sports. Ample parking on the hotel sit which feels safe and secure. The check in was very simple, and all staff are extremely pleasant throughout the hotel. Room was very spacious with a good view onto the surrounding private gardens. Used all the leisure facilities which were great and again staff extremely helpful and friendly. Pool was a good size, gym well equipped and changing areas ample. Didn't manage to use the spa facilities whilst staying but will in future when we return. As part of the deal we had a 3 course meal in the Cardoon Restaurant and the food was excellent. All three courses were great quality food and accompanied by a good wine selection and friendly knowledgeable staff. The bar had a great selection of drinks and particularly gin which we are big fans of. Superb selection with a few different tonics too. Comfortable stay in the room, nice and peaceful with a good nights sleep. Breakfast was buffet style and again great quality throughout. Good selection of hot and continental style options with a vast array of drinks. All in all a great stay and we will definitely be back.

"Great Wedding venue, great staff beautiful rooms and grounds"
Debby1875, 12 Avril 2017

I decided we were going to enjoy every moment of my friends wedding so booked to to stay at the hotel too. I started off the day by booking in with Sharon the on site hairdresser, she pampered me and gave me an extremely stylish hair up and took the time to ask what i liked etc meanwhile my partner went for a swim and a Jacuzzi We then checked in to a very stylish and comfortable room with some really special toiletries to help make you feel more stylish During the day the staff could not be more helpful, the wedding was perfect in every way , the set up was beautiful and the food fantastic. I will now look to book again for a relaxing night

"wedding weekend"
pam4336, 28 Novembre 2016

I have to say I could not fault the staff nor the hotel for their amazing help all weekend. even finding me sandpaper to rough up shoes on the wedding morning .Fluffy duck a big thank you not just for that but everything else you helped with. Also the staff were amazing before the wedding, during and after this meant a huge array of people all of whom made it a very special weekend. You helped make this day beautiful. Many thanks. I would certainly stay again. pool was great and the food excellent. I had an executive double and very nice it was too. Can not fault the housekeeping as my room was immaculate and they gave me extra coffee almost constantly to help with the amount of 'can I use your room to change in guests' I had on the Saturday morning. really lovely.

"Fantastic Value "
Paul C, 27 Novembre 2016

Just stayed one night at the hotel and although the rooms could do with updating it was very clean and covered all the basics. The location is superb but best of all are the staff. They are extremely welcoming from the reception to the bar and the restaurant. Nothing was too much trouble and they are always on hand. The food is excellent with two menus to choose from either the bar menu or the main restaurant menu. If you want to sit in the main bar area and watch TV they are only too happy to accommodate. The hotel has a Spa and Gymnasium which is open to none residents and judging by the car park appears to be popular. Business or leisure I have no hesitation in recommending this hotel. The staff will amaze you. Enjoy

"Expected more ..."
Bernard W, 27 Novembre 2016

So attended my cousins wedding which was great and a good night. However based on the hotel I feel it was "Average" and needing slight improvement. The room was lovely but our spirits where dashed when we all had to go for a shower before getting ready to discover it was broken (room 115) And we had to call reception to help fix it which they showed us that the repair they had previously asked for was not carried out and we had to wrestle with the shower whilst scalding yourself to turn it to a reasonable heat and amount of water flow. I also asked if I could vape in the room and was told no yet the receptionist in the morning was sat vaping in reception ? At breakfast I asked the staff for a tall glass instead of a tumbler for apple juice, I was told no I was not allowed so I asked a manager who gave me one in the end. Went to ask reception for a sanitary towel for my sister to which the receptionist loudly said "IS IT FOR HER PERIOD" I'm confused to what else it could be for and why the need to shout it. On a positive note Phillip in your FB team was a delight and recommend he be a team leader or something as he was so helpful when others couldn't be bothered. So nice hotel has its problems but reception in the morning are rude.

"Fantastic!"
MrsMCMcC, 26 Novembre 2016

Was a bit unsure of what to expect as my husband booked using a voucher deal. But this hotel is fantastic! Room was very spacious, comfortable and clean. Service throughout was excellent as was the food in the restaurant. Facilities excellent too. Would highly recommend for a relaxing getaway and would definitely return. Very impressed.

"Our relaxing break"
Barry G, 25 Novembre 2016

We have stayed here many times and always enjoyed it. We make this our base and have always found all of the staff from management, receptionists, bar staff, domestic staff and chefs friendly, polite and courteous. Top marks and hopefully see you soon. Barry and Kate

"Outstanding!"
cashers2014, 21 Novembre 2016

Just returned home after a 3 x night stay whilst visiting family nearby. Spot-on,all staff were very friendly and extremely helpful.I ate every night in The Cardoon Restaurant and the food and service was first class.Will definitely be booking again for early next year, thanks to you all.

"Ladies conference weekend"
moira24160, 15 Novembre 2016

We have stayed at the KEAVIL for several years now and every year they surpass the year before. The venue is lovely, food great and the staff work so hard to ensure our stay is comfortable. They serve us with a smile on their face an nothing is too much trouble. A big thank you to all.

"Quick stop"
Brendan F, 14 Novembre 2016

Used to come here more often, now much less frequently. Doubt I'll be back. The food was stodgy bland and boring. Perhaps it depends on the cook on the day and if Mara is in conjunction with Venus ? Very inconsistent

"Fantastic"
turkeyfan38, 14 Novembre 2016

Had an amazing stay at your hotel last weekend. Deal included breakfast and evening meal. Upon arrival we were told we had received a complimentary upgrade. The room was beautiful. Look forward to returning in the better weather and being able to open the door onto the gardens. Bar service was great and drinks what you would expoevt to pay in a 4* hotel. Restaurant was amazing in the evening with an extensive menu choice. In the morning we were able to order breakfast to be cooked freshly as the usual hot buffet was not on as the hotel was quiet. Made full use of the pool and sauna which were spotlessly clean. All of the staff were very friendly and we can't wait to return.

"Exactly what is expected"
Azbat-1, 03 Novembre 2016

I have stayed here over 15 times. Never had a bad experience. Love the take away coffee in the morning. Would be nice If the dinner menus changed more often as there is little other choice for dinner within a reasonable walk.

"Countryside hotel just outside of Dunfermline "
User, 01 Novembre 2016

Cozy, nice and relaxing hotel in Crossford with wonderful and helpful personal. Just beside you find a really nice health club with pool, saunas and a well equipped gym. I have tried single, double standard and there executive rooms and can highly recommend the double standard and the executive with there comfy beds. Had a couple of good nights sleep :-) The hotel Wi-if is better than the average in UK but still poor compared with Nordic standards. I will also recommend the lounge/bar as a nice place for a drink and some food. /Jörgen

"Bad sleep and hard to find"
StephH01253, 27 Octobre 2016

I had never been to the area before and used Sat Nav but the post code didn't work as I drove past where Sat Nav said it would be and almost turned around but due to the roads was unable to do in continuing on I came to the sign that I recognised from google I turned down a narrow slip road and again I thought surely I've gone wrong but I kept going so I could turn around but after a few minutes I saw a sign for hotel reception. It was all very unhelpful to someone travelling a distance and unfamiliar with the area, more signs are needed. So room was quite dated and a bit shabby with paper thin walls, my neighbour snored like a freight train so from 3am on no sleep for me. Bed was hard (sore back) and pillows limp and flat. No air conditioner in room to act as white noise to defuse the snoring so just all over poor. Also no heat control unless you count the ability to open the windows. I wouldn't recommend it for sleep at all unless they have a major refurbishment to sort out the issues. The restaurant however was superb and I highly recommend it on its service and food.

"Mike "
Mrstingellsworth, 25 Octobre 2016

This is the worst hotel I've stayed in.y company booked a single room for some night where the stay was nearly £100 a night. For that I got a room that you stand in the middle and touch both sides. The hotel and room is old fashioned (old carpets etc). I couldn't even hand my shirts up in the closet as the safe etc meant clothing didn't have enough room to hang. If I had paid £30 a night u might not have an issue but for that price you can stay down the road in the Dakota for £80 a night. Do not book this hotel it is terrible. I wouldn't let my worst enemy or an animal stay in some of the rooms.

"girls night in"
376irene, 23 Octobre 2016

First time we had visited a Best Western Hotel. Enjoyed the Beauty treatments with Anne, who is a lovely lady (Book in advance).Very relaxing experience! Nice to be pampered! We then spent time in the swimming pool and sauna,hot tub,steam room. We also had the option of gym and sunbed. What I would suggest is if you are having any massages in the beauty room,to book them for later on,if you are going to be working out.The room was fine,not cold,and with a large TV.The evening dinner was superb,with a good choice. I had the soup,then fish as a main course,which was delicious,and left just enough room for the sticky toffee pud. I found the staff very pleasant and attentive throughout the meal. The breakfast on the Sunday morning was excellent with a very good range of food,from the running buffet full breakfast of bacon,sausage,etc., cold buffet,or freshly cooked veggie breakfast,porridge etc., Again the staff were very helpful.A very pleasant weekend.

"Good but quite disappointing"
weesteph25, 23 Octobre 2016

We stayed here on Oct 22 for one night, on arrival room was big and clean. Leisure facilities fantastic, staff amazing, but that's sadly where it stops. Whilst having dinner I had the salmon starter, which was accompanied by a large piece of mud on the end of the which you will see on the picture I have moved off my salmon. Steak was good, room was too hot, had all 3 windows open and heating off and ended up with a migraine cause I couldn't sleep due to the heat. Was looking forward to breakfast as I wasn't feel my well during the night. Best thing about breakfast was the toast, no tatty scones, fried eggs which we ordered from the kitchen were not cooked properly, the scrambled eggs were like porridge, sausages were soft, good hash browns though. Sadly will not be back, only giving it 2 stars due to room being clean, hash browns were good and my partner enjoyed his soup. Although food looked good it was a major let down for me as this was what I was looking forward to the minute we booked.

"Mini break"
mrsignman, 21 Octobre 2016

Warm friendly welcome...... great spotless room, brilliant facilities at spa were everything was working, food was great and competitively priced, restaurant and bar staff were on point and a credit to best western fantastic mini break experience thanks

"Another great stay"
TortgirlScotland, 21 Octobre 2016

We had a great stay here. Room spacious with good facilities. Quiet location with plenty parking. Pool clean with good changing facilities. Dinner well presented and really tasty. WiFi worked fairly well. Great location for visiting Pittencrief park and Dunfermline Abbey.

"Last-minute overnight break( Special Offer)"
DianneE1112, 18 Octobre 2016

This was our second visit to the hotel and as last time we found it to be excellent. All the staff were lovely and friendly and food was beautiful. We also enjoyed the swimming pool and gym facilities. Very good train service from Dunfermline into centre of Edinburgh and 15-20 minute drive to The Kelpies from hotel which is well worth a visit.

"Excellent place to stay and eat"
36_Nicole, 18 Octobre 2016

Being recently on my Mediterranean holiday I was missing the famous Keavil mackerel risotto! Excellent food, location and spa facilities. The hotel and restaurant personnel is very friendly, skilled and always trying to make sure your stay is a very pleasant experience.

"Peaceful & Relaxing Break..."
macroxy, 15 Octobre 2016

Lovely room with four poster bed and modern bathroom...Food was average in the bar, and a very busy breakfast dining room in the morning...Excellent leisure facilities, with great swimming pool and sauna room.

"Excellent once more"
pamanntow, 12 Octobre 2016

Stayed here for one night as part of a coach party. The room was a good size and very clean, the bed was very comfortable and unusually there was two pillows plus spare ones so didn't have to contact reception for more. A good hospitality tray and toileteries. With being a party we didn't have the normal menu but there was a good choice and it was excellent. A good choice at breakfast although buffet there was also things you could order specially at no extra charge. The staff were very professional and friendly. Would definately stay again. Just one point there is no lift at the hotel so if needed request a ground floor room.

"Disappointing room for the price advertised "
Clare T, 03 Octobre 2016

I've stayed in this hotel every time I've worked in Dunfermline and have alway liked it, not this time though. The outside of the hotel is not very attractive, however the reception and public areas are very nicely decorated, especially the restaurant. It has an on site gym and swimming pool which is in very good condition and makes the hotel good value for money usually. The double rooms in the newer part of the hotel are very nice, with a good view and nicely decorated. This time I'm in the old part of the hotel in a single room. It's very small and the furniture is a old and a bit worn. It has the feel of a b&b with old fashion curtains that don't match the valance on the bed. The room has just been painted and is still tacky so it smells very strong. The mattress was very old and uncomfortable. When I complained the staff tried their best to help and changed the mattress for me but I couldn't move rooms as they were full. They offered a discount (it was massively overpriced) but they should not have had this room occupied smelling as it did.

"Wedding reception"
gilhoolyp, 29 Septembre 2016

Good service, buffet lovely, They had two tables out so there was not the usual long queue for the buffet. Afterwards they cleaned up the tables quickly and efficiently. We found the drinks a bit expensive. Nice atmosphere for a wedding although music a bit loud .

"Spa lunch"
Nicola B, 28 Septembre 2016

Had a group on voucher, me and my sister enjoyed an afternoon in the spa, which was lovely, good size pool and has other spa facilities like steam room and sauna. Staff at the spa were helpful and friendly. The lunch part of the deal was served in the hotel restaurant, the building is lovely, nice decor, staff well presented. Staff very knowledgeable about the menu, had fish and chips, then cheesecake which was amazing!!! Would recommend for lunch, dinner, any occasion.

"Overnight stay"
Grace B, 23 Septembre 2016

I was at a wedding nearby and had an overnight stay,The Room i was given was lovely i have stayed other places in the past and when you are on your own the room you get can be tiny but not this one you could have had a party in it. When it came to breakfast there was everything you could want, the staff were very friendly and helpful you just had to ask.

"Best wedding day everrrrr!"
JillianCh, 23 Septembre 2016

We had our wedding at the beginning of September in the Elgin Suite in Keavil House Hotel and it was the best day ever! The staff and their service are just first class. Craig was our coordinator and he was calm, friendly and organised and everything went without a hitch. He explained the order of things clearly as we went along and it made every minute enjoyable. The bar staff were quick, efficient and always had a friendly smile for my guests. The suite is just gorgeous, beautiful decor, spacious and clean. Toilets are immaculate. We have had lots of great comments from happy guests on the way they turn the suite around with the champagne reception happening in the bar area - this is a smooth process and a perfect way for the bridal party to get photos without being interrupted. We went for the premier package that included chair sashes and table centrepieces and the ladies that organise these are the friendlisest most helpful people on earth. They helped my ideas come to life! Just so happy with the way everything went! Don't hesitate to book here!

"Most friendly and helpful staff"
lalaforbes, 21 Septembre 2016

We stayed here for 1 night as a birthday treat and planned to treat it as a spa break but the beautician was on holiday so never got to use the salon or spa. Our executive room was large and comfortable, it got extremely warm at night but a call to reception had a fan sent to our room within minutes. We had a lovely stay in such a peaceful location. Every staff member we met from the reception to the restaurant were polite, happy and helpful an absolute asset to the place.

"Itison Voucher Spa and Lunch"
bee04121981, 18 Septembre 2016

Had a great visit. Nice pool, hot tub, steam room and sauna. Just one gripe about the Spa part of our visit. There were children constantly using the hot tub whilst we were there, not even necessarily being supervised by adults. I noted that children under the age of 8/9 are not permitted to used the Sauna, Steam room and Jacuzzi, but these kids were definitely about 5. We were able to use the jacuzzi so it wasn't a massive big deal, but do think these things should be exclusively for adults. Great that there were good showers and changing facility's too. Had lunch which was fantastic. Great staff and plenty of food options to choose from. Visited the bathrooms at the reception area, and unfortunately for me, overheard two of the foulest mouthed service staff I have ever heard! They were wearing chambermaid type outfits. I can use bad language with the best of them, but this was taking swearing to a new level. Got the shock of their lives when they realized I was in there with them. The hotel might want to make a point of raising this as had this been a child or a older customer, this experience could have been escalated into a formal complaint. Will definitely be back though nonetheless as my overall experience was a good one!

"Lovely lunch "
Fifetrio, 18 Septembre 2016

Had an it is on voucher - 2 course lunch and use of leisure facilities for £18 for 2 people. Nice and clean leisure suite had use of gym sauna steam room and jacuzzi. Hairdryers provided in changing room and private showers - no need for money for locker either as these are courtesy. Decided to have buffet lunch choice of pasta chicken fish and steak pie although this had a mash topping rather than pastry which I thought was peculiar. Food tasted fresh and hot. Dessert choice fab and drinks reasonably priced. Waiting Staff seemed pleasant although my friend overheard housekeeping staff using very inappropriate language when she visited the bathroom.

"Lovely Lunch"
57Netty, 13 Septembre 2016

I have been having lunch regularly during the week at Keavil. Prices are very reasonable, and the food is consistently good. Service is excellent (thank you William and colleagues), and the view of the gardens beautiful. I had another one today - roll on next time!

"Hidden Gem"
Fojo01, 13 Septembre 2016

Only ever driven past the drive of the Hotel. Pleasantly surprised - quite a long drive way. Check in was quick and easy, reception staff very friendly. Our room was quite a distance away in the hotel involving stairs, not a problem for us but maybe for those unsteady on feet or with young children. Room high standard, paid a wee bit extra. Bathroom had both a bath and shower. There was a wedding on at the same time as the function we were attending and there was an issue with water late evening, told the water tank got drained by a running tap left on so there was a period when toilets were not flushing. Didn't affect us to be honest and water was back by the time we returned to our room (after 12 midnight). Good variation of breakfast food but could get busy and uncomfortable at peak breakfast time - genuinely a hidden gem, enjoyed our stay and would stay again.

"Silver wedding anniversary party"
John R, 11 Septembre 2016

Had a fantastic night in the Elgin Suite, and stayed overnight in the hotel. From the original enquiry to book the party, to running the event on the night, the staff couldn't have been better. I should especially mention Nicola who was our hostess on the night as well as main point of contact during the preparations. She made our ideas come to life and made it a memorable night for us. The buffet on the night, as well as lunch in the Cardoon Restaurant and breakfast on Saturday couldn't be improved upon. The staff in the Restaurant were friendly and helpful. Having stayed previously, the bedrooms have recently been upgraded to a high standard. Would recommend this hotel for functions using either of the function suites available.

"Keavil House Hotel"
Anne M, 03 Septembre 2016

A peaceful location but close to main routes. There are plenty of places to visit nearby and lots to see. We stayed for three nights in an Executive Twin Room and had dinner, bed and breakfast. Our room was spacious and very comfortable. High standards of cleanliness were evident throughout the whole hotel and leisure facilities. All staff were polite, friendly and attentive. The food was very good indeed. Overall a most enjoyable break. Would definitely recommend this hotel and return in the future.

"Relaxing Break"
GrahamB1990, 01 Septembre 2016

Keavil House is a lovely hotel situated between the Kincardine and Forth Road Bridges. The hotel grounds are well kept and picturesque. The room had all necessary modern amenities, the bed was very comfortable. As it was an old building so the floor was a little uneven in parts but this was a very minor fault. The staff were 1st class both at reception and in the restaurant and the food delicious. Would definitely recommend a stay if visiting the Dunfermline area.

"Fantastic stay"
deebz23, 01 Septembre 2016

I recently stayed at Keavil house on a family holiday to Scotland. Everything about the hotel was excellent from start to finish. The hotel was very clean and the food in the restaurant was delicious. All the staff were very helpful and friendly. I would definitely stay again.

"Amazing Evening Meal, Lovely Hotel"
Wanna_See_It_All_45, 31 Août 2016

Stayed for 1 night in a standard room which was very spacious. The two twin beds that had been joined together had seen better days but i slept fairly well, the other half not so much however. We used the pool which was clean and had friendly staff then headed to the lounge bar for some drinks before dinner. Again friendly staff, reasonable prices and a comfortable atmosphere. We had reservations for 7pm and were provided a menu whilst we had drinks in the bar, the south african restaurant manager came through to ask if we would prefer to order our food and wait in the bar which we did. The food was ready promptly and served hot. Every course (we had three) was absolutely delicious, staff were attentive and friendly without being over the top. Because we booked direct we were also received £5 off each meal and complimentary first drink which was a wonderful added bonus! Breakfast the following morning was a slight disappointment for myself as i was really looking forward to the Scottish aspects of breakfast, because it was fairly quiet some items such as the haggis and black pudding dried out, there was plenty of other items to choose from and again the staff were all very friendly and attentive, there to take orders for omelettes and smoked salmon etc. We would not hesitate to book again, even if just for the evening meal alone! We had been 2 years ago also for a wedding which was also lovely, where we did have an amazing breakfast and very comfortable bed also!!!

"Excellent staff and excellent service"
Andy14D, 31 Août 2016

The main thing with this hotel is the staff especially the bar staff, Gavin , Colin, Dave and Ali. They are always helpful and do their best to sort out any issues that we have. A special mention must also go to the restaurant staff and reception staff.

"Wonderful 3 day stay!"
811Becky, 28 Août 2016

We had a lovely 3 night stay here while we were touring Edinburgh. This hotel was a nice quiet treat for us to return to after spending 2 very busy days in Edinburgh. We had all 3 of our dinners at the hotel because the food and service were excellent. Breakfast was also delicious with many choices. Etienne, the restaurant manager, was especially helpful and provided great service along with his staff. Our hotel room was very comfortable. Loved the large indoor pool which was perfect for lap swimming. The changing rooms were clean and very modern. The grounds are also lovely, especially for walking after dinner. I would definitely recommend the BW Keavil House Hotel!

"Fantastic Food"
larryjrosyth, 27 Août 2016

We came here as a group of six for a lunch, pleasant and attentive staff It was a buffet style meal with great choices of starters, mains and sweets. The food was first class, we all had a great meal. The sweets were to die for had to sample a few lol. Will we be back, YES YES YES. Thank you for a great meal.

"What a great place"
greeny62, 24 Août 2016

We came here on a coach trip, so pleased we did??, made our break. The hotel was superb, we had a standard ground floor room with French windows on to the lawn, the room was lovely The food was delicious, breakfast and dinner and the staff so friendly. Thank you

"Fantastic"
DavidMacLeod72, 20 Août 2016

We've stayed here previously and will keep coming back. The service is first class and the rooms comfortable and quiet. The hotel is located away from the main road and has a gym and spa on the grounds.

"Lovely one night stay"
Ruther5, 14 Août 2016

Received a one night stay with evening meal and breakfast as a wedding gift...we couldn't fault anything at all...the hotel is lovely as are the surroundings..both evening meal and breakfast we were served up top quality food. We were supposed to be using the pool and other leisure facilities early on the sunday morning but unfortunately we overslept... We definitely recommend here for a treat.

"Lovely stay"
londonjohnglondon, 14 Août 2016

We only stayed for 1 night, but enjoyed a lovely meal in the restaurant and used the excellent gym facilities in the morning. Rooms were spacious and comfortable and staff friendly and helpful. Strangely, they also have one of the longest driveways I've come across in a while!

"Lovely Hotel with excellent service!"
AlisonFen, 14 Août 2016

Stayed for four nights on our trip to Scotland with my husband and teenage son! The entire staff were great and nothing was too much trouble and anything we asked for was sorted sraight away! The Restaurant staff were particularly attentive and friendly! They ensured we were well looked after even though they were busy with bus tours and other parties! The food was excellent, large portions, well presented and always hot! They do only change the menu every few months, so on a four night stay we may have struggled ( even with a specials night) however we were lucky and they changed the menu half way through our stay! I have to say the second menu suited our taste better, the Featherblade was to die for and the "puds" were fantastic. Rooms were great, really large and clean.We stayed in an interconnecting Executive room, so meant our son had his own room but we could be together easily if we needed to be. It was like having our own suit! The only critism was the showers over the bath! They were not great and kept altering temperation! Also as my son had had a Knee Operation he could not get into the bath. I had mentioned this before our stay but was told that the only walk in showers were in the disabled rooms and not interconnecting! I know my elderly mother and her friends would also struggle to get in the baths. Just a suggestion but maybe when the hotel does some alterations they could put in more rooms with walk in showers, i know an awful lot of people including myself who prefer to shower! Also i would ask for a first floor room as the floors do creak a bit and if you have unconsiderate guests above you like we did on one night of our stay it can be annoying, they woke us up at around 5.00am i really can't imagin what they were up to, however i do understand that is not the fault of the hotel. All in all though we really enjoyed our stay and would certainly return and recommend it.

"Nice leisure facilities, good steaks."
Lesley N, 13 Août 2016

Booked a one night b&b through best western. Room was quite small and you hit your arm on the toilet roll holder as it was so close to the toilet. Got showered in leisure facilities as room had shower curtain and water tends to go everywhere. Pool and jacuzzi were good, very clean showers and lockers and towels provided free . All staff, from reception to bar and waitresses were very friendly and polite. Food was very good. My husband said his sirloin steak was one of the best he's ever had! Only downside was skinny fries were like macdonalds! Not what you'd expect in a decent restaurant. Dessert was lovely but they did forget to put biscuits on cheeseboard. Breakfast lovely, plenty of choice. Did try and charge us for room even though we had paid on booking. Soon rectified by reception. If returning would do so on a dbb deal as expensive for what we got.

"A night away"
Mark_Rickman, 10 Août 2016

Well, wow, what a place, beautiful grounds, good amenities, Great staff. Arrived just after 2pm, check in was a breeze, room was superb (Executive double). Next a drink in the bar, two weddings were on, so pretty busy, Would I get married there.... YEP! So after a beer, back to the room. Bathroom really nice, deep relaxing bath, great shower, Good 'Pinchables' (lol, check their website), so down for dinner. Busy but Fantastic service, Starters were great, Main was Great, Desert was Great, Wine was Brilliant, Portions were huge, I didn't finish any course, they were so big. Back to the room. Then the downside, due to two wedding parties at the hotel, ultra busy, Breakfast, no glasses for Orange Juice, remedied in a couple of minutes, Ordered Fried eggs (Order any eggs you want, they will cook to order), Eggs arrived, so off to get the rest of Breakfast, Bacon, ran out, Black Pudding ran out, Haggis Ran out..... so eggs, with Sausage an Mushrooms. 5 minutes later, Haggis and Black pudding appeared, but I had finished by then, so a little (read lot) disappointed, the a few minutes later Bacon appeared.... It actually spoiled the stay. Would I recommend them... YES... Value for money 4 out of 5. Hints and tips, ask if weddings are on, if two, Breakfast Early. Can I fault the staff, NO, can I fault the quality, NO, will I stay there again. YES. A great place for a swift relaxing break. It also has a pool, sauna, steam room, Jacuzzi, beauticians, pool, Jacuzzi, steam room and sauna included, pool can be a tad busy, but overall, excellent

"2 day break in Fife"
gxcarr, 10 Août 2016

2 day DBB deal with Itison. Lovely hotel. Great staff. The restaurant is exceptional and worth the stay just for the food. We booked for dinner both nights and glad we did as a wedding was on the first night but although packed the staff coped wonderfully. The pool and Jacuzzi are great and they have 2 saunas wet and dry. I have stayed before on business and we will certainly stay again if we are in the area.

"Two night DBB break"
fergusonWesthill, 09 Août 2016

Got a 2 night bargain DBB offer and as we had been to this hotel before we decided to return. We were given an executive room which was large, with large TV, and a large bed. The hotel is very clean and the staff are very pleasant and can`t do enough for you.

"2 Day Break"
davidspink57, 08 Août 2016

Great hotel in great location but the best thing about it are the staff. Every single one will go out of their way to make your stay as good as it can be. The restaurant was busy both nights we were there, but they are very well organised and coped very well. We pre-paid our meals and they were fabulous. We will definately go there again.

"Great weekend break"
bsb7210, 08 Août 2016

We're just back from a three night stay with 'Itison' vouchers. Value for money was exceptional. We were dinner, b&b and in a spacious, clean room. Surprisingly, there was no restriction or value placed on dinner (three courses plus tea/coffee), except for a surplus on a steak. Breakfast buffet was comprehensive, and of a perfectly acceptable standard. The hotel is quiet, two weddings on the Saturday night and we didn't hear any noise.From housekeeping, to reception to restaurant the staff were were very friendly and obliging, enhancing a very enjoyable, relaxing weekend. Wouldn't hesitate to return.

"Fabulous"
Brenda S, 07 Août 2016

We arrived on Friday night, were in room 39 a very spacious room with a lovely bathroom and views overlooking the garden. Dinner was excellent, Steven the restaurant manager was most friendly and very welcoming, we enjoyed drinks from lovely bar staff, had a brilliant sleep and a beautiful breakfast after our swim, sauna, jacuzzi in the leisure club in the morning. A hidden gem, would highly recommend, all the staff were lovely, a real credit to this hotel, will definitely be returning.

"Lovely break away!"
carnic_10, 07 Août 2016

Stayed here with two Itison vouchers used on consecutive nights with DBB. Had a wee glitch trying to book, but on my third attempt was sorted, thank you Suzanne! We had a ground floor room which had patio doors, wasn't overly big but very nice. All staff were very friendly and professional at the same time, however, I must say that Steven Clark(Restaurant Supervisor) and the serving staff in the Restaurant were absolutely superb, both at breakfast and dinner! They are a credit to the hotel! The food was absolutely amazing too! Nothing on the menu was out of bounds except the Ribeye steak which had a supplement, but the Flatiron steak was included and superb! All food was beautifully cooked and presented-thanks to the chef! Will have no hesitation in returning, hopefully in the near future! Thanks again!

"VERY ENJOYABLE STAY !"
EILEEN H, 06 Août 2016

Was taken here on Friday night, for a surprise overnight stay, by my husband. It was lovely , and even the staff at reception gave us a really nice welcome. Room 37 was Huge, spotless, and had a wet room. We spent some time in the Leisure centre , which was very clean, and bright. The food was excellent, Dinner, as well as breakfast, which has a magnificent choice of hot and cold buffet food, and you can also order straight from the kitchen, so freshly made. Staff are lovely and nothing is too much trouble

"Relaxing break"
Didos28, 02 Août 2016

We stayed on an overnight DBB break in executive room. Room lovely and staff welcoming. Leisure facilities great and open from 6.30 a.m! Dinner was lovely and service good. Hotel busy but didn't affect staff's attitudes. Breakfast choice good and tasty. Lovely grounds. Would definitely stay again.

"Great value"
Troll88, 02 Août 2016

Me and my friend stayed here last Friday and had a great time. It was excellent value for the deal we had. The room was big and clean with easy access to the SPA facilities. The food was tasty and of good quality and all the staff were friendly and helpful. Would highly recommend and would stay again.

"Enjoyable stay."
woody047, 01 Août 2016

Very welcoming staff. Always willing to go that extra mile and with a smile. Hotel was very well placed for a visit to Falkirk Wheel and Knockhill. Would recommend this hotel for a romantic break. Pool was a good size and well maintained. The gardens were well kept and vey colourful.

"Anniversary break "
Markcounter, 01 Août 2016

A delightful stay from the welcome at reception, the luxurious room with the huge four poster bed the pristine en suite, our extremely tasty dinner beautifully served by the team of young waiters; the leisure area was clean warm and all that I expected. All in all a relaxing and thoroughly enjoyable visit.

"A lovely hotel with super staff."
noretiredyet, 01 Août 2016

We stayed at Keavil House as a group of three couples to celebrate my father-in-law's 99th birthday. Everything was good. The spa/leisure centre is one of the best-kept I've ever seen, with a comfortable pool, properly warm jacuzzi, sauna and steam room; friendly, even down to lockers that don't require a pound coin to release the key. We had executive rooms which are good-sized and well furnished with everything you'd expect. The bathrooms are well-fitted and immaculate. The free wifi was fast. The dinner menu was superb with a really interesting and varied set of modern Scottish/UK dishes using local produce, and good quality wines at reasonable prices (ours were under £25). No wonder the restaurant has won so many "rosettes". On a DBB room rate, many hotels sneakily restrict the "dinner", but at Keavil House, the full menu choice was available, including coffee - only steaks cost anything extra. This is how it should be done - much appreciated! Best of all, the staff were without exception superb - reception, leisure, housekeeping, dinner, breakfast - every one clearly took real pride in the place and in providing cheerful, friendly, fine service. Will we back? - certainly!

"Haste Ye back"
544holidays, 31 Juillet 2016

Lost count how many times we have stayed at this hotel. We really like the whole experience and it is a experience ! The hotel and gardens are great, the staff who all seem to stay locally are lovely and very knowledgeable and may I say proud of there workplace. Crossford is a quaint wee village, there is a garden centre which is worth a visit. Less than five minute drive takes you in to Dunfermline which has loads of attractions. We have on occasion got the train from Dunfermline into Edinburgh, much easier than trying to park in the capital. We can also recommend this hotel for New year as we stayed here for 3 days over new year in 1999. The health and leisure centre is well worth a visit too and is free to all hotel guests.

"Fantastic Wedding"
Isla1986, 30 Juillet 2016

We held our wedding here in July and could not fault Alistair and his team - we had a fabulous day despite the torrential rain, not least due to their special efforts to ensure we had a fab day/evening. They even ordered in our favourite champagne for our room although they did not stock it! All our guests had a great time, in particular our family from down south who enjoyed 4 nights here. Thanks again!

"Excellent service"
Scottiedog55, 30 Juillet 2016

4th visit to the Keavil Hotel. Excellent service and friendly staff. Really good breakfast. Rooms are spacious. Good choice of food in the restaurant. Didn't use the health club so cannot comment on the facilities.

"fantastic place to stay!"
PrincessHaze, 29 Juillet 2016

we have just spent 3 fabulous weeks enjoying the warm, friendly and fantastic service from every single member of the Keavil team! We enjoyed all facilities, no request was troublesome, staff genuinely enjoy their roles, superb service in bar - Liam, Gavin, David and Ally are a great bunch. The Restaurant staff- Stephen, Rachel and Etainn were wonderful, great menu and wine. We will definitely be back, thank you all for a terrific holiday. Best wishes!

"Lovely local retreat!"
Faye J, 28 Juillet 2016

Spent a day here with my daughter where we had use of the spa, a treatment each and lunch. Beautiful setting, food was absolutely lovely and the staff were very friendly. Enjoyed it so much we booked lunch with family for a special occasion and again we couldn't fault it. Have also been to several weddings here over the years and would definitely recommend it.

"A great venue for a great wedding"
SUSAN_E_WALLACE, 27 Juillet 2016

My niece and her now husband held their wedding at the keavil in April and what a fabulous day was had by all. The wedding was held in the Elgin Suite, it's such a lovely room and was set up exactly as the bride wanted it for the ceremony, day and evening reception. The staff were excellent, food delicious and the atmosphere was perfect. The bar was well staffed so there were no longer waits for drinks. The garden was ideal for pictures. Couldn't have asked for more.

"Yet another little treat!"
scottie19562016, 27 Juillet 2016

Keavil House is no distance from the Motorway but the quiet atmosphere makes for a peaceful night.Even when there is a wedding on, you never hear anything.The rooms are large, the hospitality trays generous and replenished daily, the beds extremely comfortable and you can open a window and have fresh air, HEAVEN compared with most hotels! The food is excellent and we appreciated being able to book a table in advance. As always the swimming pool was spotless with friendly staff. We`ll be back!

"Place to base in Dunfermline/Edinburgh"
Jennifer P, 26 Juillet 2016

Beautiful property, attentive staff, excellent food, great facilities. So much to see and do in the area; wish we planned to spend more time here. The original capital of Scotland, lots of history in the area and easy access to the sights of Edinburgh.

"BEST Western? WORST Western!"
FattyFoody_1989, 26 Juillet 2016

TERRIBLE!!! First impression of hotel wasn't great - run down and definitely NOT a 4 star! Checked into room 101 (an executive room)... Would hate to see a standard if that's an executive. The stairs leading to the room were filthy and badly needed a Hoover, the wooden sills outside the rooms (in the corridor) were in a similar state. First impression of room - a great size, but insulting yellow painted walls with shabby blue headboards & stained Divan bed cover. The windowsill hasn't been dusted in a long time, as shown by the dirt after carefully moving the unwashed netting. We ditched our bags and headed to the leisure centre (a building directly across from reception). The swimming pool was great, nice & clean. A hot tub, sauna and steam room are all included in the free access, alongside a free towel & locker. This is by far the best (and perhaps the only good) thing about this hotel. We went for dinner (was on a DB&B inclusive rate), this was the worst meal we have had in a long time. From starter to dessert it was terrible, from the quality of the food to the lack of experienced staff. I have left a detailed review of the meal in the Cardoon Restaurant tripadvisor page. We then went to the bar for a few drinks. The barmen are very polite, and very consistent in serving you your drinks, they seem a lot more experienced, or so we thought. The bar is described as a "cocktail lounge" in the Guest Information book. When we asked about cocktails, we were told "no we don't do cocktails, not fancy ones anyway. We can make up a screwdriver or something like that though". We stuck to our usual drink. I pulled open the shower curtain the next morning, and was pretty disgusted. The shower VERY BADLY needs a good scrub, and the shower curtains are obviously not washed regularly (I've posted pics). We went down to breakfast, hoping this could be the savour of the hotel. There are cold and hot options available at the buffet, and also hot options from the kitchen (poached eggs, etc). We were asked if we would like tea or coffee and toast, and then seated at a table. A young girl arrived at the table with coffee pots and toast, and then left without muttering a word. We weren't asked if we would like any eggs, etc from the kitchen, and we never had any coffee cups or teaspoons on the table, and no staff ever approached our table again. So we went wondering round to find our own coffee cups, spoons and saucers. We then helped ourselves to the hot(ish) food display - overcooked rubbery sausages and tasteless black pudding, warm orange juice (we saw a member of staff emptying two non chilled cartons of juice into the jug)... Not quite the savour we were hoping for. When checking out, the lady asked how everything was. When I replied saying the room could do with a good clean, she just said oh I'll pass that on. Poor show Keavil house, poor show!

"Gym membership"
chelsay4086, 25 Juillet 2016

My boyfriend and I joined the gym and spa, purchasing an annual membership. Was very expensive however we seen it as worth while as when we visited the place was lovely, lovely grounds and the pool was peaceful not busy at all. We soon realises this wasn't always the case. Kids everywhere at times which made it hard to lane swim. Furthermore the part in which you lane swim can fit maximum 3 people at any one time. This would be fine if it wasn't for teh fact that around 10 people at the one time wanted to use the lane swimming area. It's a beautiful place, lovely gardens. But not the relaxing place you see at first glimpse as it gets very busy and almost ruins the tranquility and elegance you expect from the landscape and the price tag.

"FOOD FABULOUS"
Fiona S, 25 Juillet 2016

We had an absolute fantastic overnight in the Keavil Hotel, we were greeted by a lovely gentleman who came across as a manager although I didn't note his name, he was extremely pleasant, professional and arranged to take our bags as we arrived slightly early for our room. We then enjoyed an absolutely beautiful 3 course lunch in main restaurant and the food was outstanding, absolutely delicious, all the food was amazing including the next days cooked breakfast when I had an omelette, again cooked to perfection, chef should be commended. An absolute fantastic stay, staff were so friendly and welcoming, particularly Rachel in the restaurant.

"4 night stay touring area"
Dave H, 24 Juillet 2016

Staff was fantastic, friendly and attentive. Executive room was spacious and comfortable. Access to gym and pool a big plus. Breakfast, bar and meals were great. Location made for easy central access for visiting Edinburgh to the east, Stirling to the west and St. Andrews to the northeast. Room could use AC (we slept with window open) and organized recycling in the hotel would be a plus. Wifi was the fastest and most reliable of any hotel from our three week trip around the UK.

"Booked for a one night stay"
iainmcdonald1, 24 Juillet 2016

On arrival we were greeted by friendly staff and our room was impressive. Leisure facilities were great.We went for dinner and my wife ordered two fish dishes which were tasteless and un-appetising.. To be fair, my steak was good. I asked for cheeses for for afters which I got. I asked for a cheese knife and received a standard dinner knife, obviously not for cheese, but I didn't make a fuss. Went back to room and watched TV. Switched off all lights at bedtime and tried to sleep, but fan in bathroom kept going. Took card out of wall, but still it kept going. Little or no sleep. Breakfast- another story. Mine was OK from the buffet, but Mrs asked for gluten free toast. It arrived and was mouldy. It was replaced with sincere apologies, but should not have been served in the first place. Food a big disappointment.

"Fabulous wedding"
Mike B, 22 Juillet 2016

We stayed at Keavil House whilst celebrating a friend's wedding and found the whole experience exceptional. We were looked after from the minute we arrived and the staff really couldn't do enough for us. I found the hotel to be of a great standard, clean warm and welcoming and would like to pay tribute to the night porter who took care of us in the early hours. I would definitely recommend this hotel as a wedding venue.

"Lovely relaxing break "
Sexyprincess2013, 20 Juillet 2016

Stayed here on a wee weekend away with hubby. Hotel is set in a lovely quiet location and only 5 min drive from the town of Dunfermline. Check was quick and easy and our room was nice with French doors opening onto the garden. Pool area was good size and nice sauna and steam room too. We only ate breakfast in the hotel but it had a great range of foods and the staff were fantastic and nothing a problem. Will deffo stay again if in the area ??

"Keavil House Hotel "
advoc, 20 Juillet 2016

My husband and I stayed at this hotel (DBB) for the second time last weekend 17th July. I was really looking forward to going back as our last visit for our anniversary was excellent. We stayed in one of the ground floor premier rooms with patio doors out to the garden. We were not disappointed. This time we stayed in a standard room on the 1st floor which was extremely spacious and comfortable with views overlooking the garden. Robes, slippers, toiletries etc provided. We had a bar lunch before relaxing in the spa for a couple of hours and later enjoyed a lovely dinner. Food and service excellent. I can highly recommend this hotel and we will definitely be back.

"3 star at a push, restaurant really lets this hotel down "
Elaine K, 19 Juillet 2016

My boyfriend and I stayed at the hotel to celebrate my birthday. We were both really looking forward to it but I have to say, we were quite disappointed. Because the hotel is advertised as 4 star Best Western Plus we expected the hotel to be exceptional. The room was a great size and was very clean, so we were happy with that. We also loved the leisure facilities. However it was the restaurant that really let the hotel down and why I would not go back/ recommend this hotel. The meal at dinner was delicious and there was a great selection but the restaurant felt very unclean. There were horrible stains on the bench/ sofa and it was really far away from the table. The waitresses didn't really seem to know what they were doing as they didn't know what beers were available when asked and dropped/ spilled things a few times. It was breakfast that really annoyed me though. We were shown to a table and given toast and someone else's used butter. Just revolting! A four star hotel should be resetting and restocking every table so it looks as if no-one has sat there before. The plates for the buffet were very grubby. I had to move a few to find a clean one but wish I hadn't. Everything was burnt/ over cooked. How a four star hotel can burn baked beans is beyond me. So overall the hotel itself and the rooms are fine. However there is a lot that needs to be done to live up to the expectations of a 4 star Best Western Plus.

"Superb staff in a great hotel"
FionaB709, 18 Juillet 2016

Sarah on reception was very professional and accommodating to my enquiry for a room and booked my husband and I into a spacious "superior room" boasting a lovely view of the mature hotel grounds for a very reasonable price. On arrival, we were met by Sarah and Audrey, and our expectations were certainly were not let down. I have to say the staff at Keavil House Hotel were all outstanding; particularly Etienne (Restaurant Manager) who clearly exceeds the normal management credentials, as his team are all extremely courteous, helpful and professional and simply cannot do enough for the customer. A huge thank you to Etienne, Steven, Holly, Sophie, Jasmine, Sheldon, Christy, Erin, Andy, William, Rachel, Tabby and the rest of the restaurant team. The meals were delicious, with a broad selection offered and large portions - thanks to the Chefs and kitchen staff. David and Rebecca in the bar were also very cheerful and kind. The hotel rooms were very clean and tidy - thanks to Amanda and the rest of the housekeeping staff. Also Jason in maintenance was also incredibly cheery and helpful. The hotel boasts a great leisure club and team (Shannon and Jason in particular were very helpful showing me around with the utmost kindness to make sure it was suitable for me (as I am confined to a wheelchair). Also "Hi Gorgeous" hair and beauty is a "must" place to visit. Sharon in the hair salon was friendly and kind, and cut my hair to perfection - thank you very much. Hotel staff are often the "make or break" to a hotel's reputation, and I can happily state that Keavil staff are superb. My husband and I had a great three nights stay and we were sad to leave, although we are both determined that we will arrange a return visit soon. Thanks again to the superb staff - you are all absolute stars :-)

"Excellent overnight stay"
Carol M, 12 Juillet 2016

We were in an executive room, very spacious and comfortable. Hotel was very busy but staff were very accommodating. Bathroom had an excellent shower and overall the whole experience was lovely. Were going to use the swimming pool but had a bit too much wine the night before so didn't try.

"A 3 star at best"
WalesUtd, 11 Juillet 2016

Myself and my family stayed here for 2 nights in July 2016 whilst attending a wedding. Considering the amount we had to pay for the 2 nights we were really disappointed with the hotel, it more like a 3 star at best than a 4 star. The hotel is located at the end of a long narrow road, it is driving distance away from shops etc. There is plenty of parking available and free of charge. The mobile phone reception is quite hit and miss. The wifi at the hotel once logged in is ok a bit slow in the evening but this is to be expected, what I found annoying it would not stay logged in, I have 2 devices which required Wifi connection and every time I had to go through the logging on process on both devices even though I checked the remember me box. The staff at the hotel are very polite and helpful. The food was above average I had no complaints here. The function room for the wedding reception was laid out nicely and all the staff working there worked really hard to look after us. Negative points: On check in we went to our room only to find it had not been cleaned after the previous occupants. We found the hotel to be quite grubby and tired looking, it needed a good clean, in our corridor there was a bucket placed to catch the water leaking in. There was building works going on which started around 0830hrs and it sounded like a war zone with banging etc, at one stage I though they were going to crash through our ceiling it was so loud. Although building work has to happen, it would have been nice to be warned by the hotel it was taking place and maybe apologise in advance. On check out they tried to over charge us by £74 and the receptionist was quite adamant that that was the correct bill, it was only after I had to break it down and ask to see the restaurant receipts she realised that there was an error and amended the bill. We would not stay at this hotel again.

"Great day out"
Barbara K, 09 Juillet 2016

My husband and I went to this great little find for a spa and lunch. For a bargain price of £20 each we had a lovely day out - swim jacuzzi steam / sauna and a fabulous buffet style two course lunch or set menu. Food was marvellous and far exceeded expectation. Set in serene setting it was a perfect way to relax- I would highly recommend this venue. There was a wedding party there also and I am sure they have chosen well x

"The Kingdom of Fife"
Olwen S, 09 Juillet 2016

Reception very welcoming. Room good size. Bathroom fittings could do with updating. Great breakfasts with wonderful selection to suit every taste. Bit disappointed with dinner. Only one vegetarian option. Enjoyed the pool Very friendly staff

"Excellent retirement lunch"
SHEONA2014, 01 Juillet 2016

I organised a retirement lunch for a colleague today and it couldn't have gone better. Lovely private room, excellent menu at a very reasonable price with perfectly cooked and presented food. The staff were all friendly and helpful. From the first contact with the hotel they could not have been more helpful. We stayed for several hours after lunch finished and were still made to feel welcome. Our 3 course lunch cost £13 a head. Amazing value. Thank you so much.

"Room a bit dated, staff and food made up for it"
CNC-expert, 22 Juin 2016

Had two nights here on business in the area, usually use Holiday Inn Express but fancied a change. Rate including breakfast and evening meal included was pretty good. Had room 2, a single as booked. Small and dated decor/furnishings but clean and bed was comfortable. Bathroom similar, shower very small and tight by the sink but these are minor gripes. Enjoyed all the meals, special menu fajitas were especially good. Had a swim in the pool and the gym looked good. Definitely will check availability when need to be in the area again.

"Great hotel in lovely location"
User, 22 Juin 2016

The room was small but had everything needed including patio door that opened directly onto the hotel grounds which was a lovely touch. The standard of cleanliness was okay: the bathroom could do with a bit more attention during cleaning. The bed was comfortable and I had a good nights sleep. Breakfast was excellent: I was served tea and toast straightaway with the rest available I n a buffet style. The staff were very attentive and helpful. I would definitely return if I was in the area.

"Venue for a meeting"
Ian F, 21 Juin 2016

Arriving on a Sunday afternoon in Preparation for a meeting the next day. We did not get an upgrade even though we have the highest tier of rewards membership. The evening meal was average. AS the hotel is well off the road there was no issue with road noise so a good nights sleep was had. The breakfast was pretty average, ordered poached eggs and according to the waitress the chef dropped them on the floor so had to wait on fresh ones. No waffles available and no offer to make some.

"Whagt a great find"
BeerIncome, 20 Juin 2016

Spent an overnight here to save traveling in the morning to Knockhill Cacing Curcuit. Very comfortable hotel with a good restaurant. Our room was spacious, the only downside to it was an ajoining room door which was poorly soundproofed. However as the occupant of the ajining room was quite after about 10.30 it didn't disturb us through the night. Food in the restaurant was very good as was the service apart from a delay in taking our main course plates away. Adjoining pool/ gym facilities were very good. An added bonus is the the hotel is in large grounds which are great for a stroll We would definately stay again but would ask for a room without adjoining door.

"Lovely hotel, friendly staff, appalling wifi......"
Glencraggan, 20 Juin 2016

Lovely hotel well-situated for all of Scotland's tourist trails and great access to airport and the capital. Staff very friendly and food generally of a high standard. Great gym and spa facilities too. However for one of the chain's superior hotels, with a good number of business users, the poor standard of wifi and telecommunications is unacceptable in the modern age. This lets down what would otherwise be a 4-star experience.....

"Lovely family lunch"
Rach2903, 19 Juin 2016

We recently enjoyed a family reunion over lunch on a beautiful sunny day recently. The occasion was made even better by being able to enjoy a lovely 3 course lunch, where the food was of a much higher quality than the extremely good value menu may have suggested. I would have no hesitation in going back. Full marks to the staff for good quality service!

"Five day four nights visiting garden and houses etc. In Fife"
REGINALD C, 16 Juin 2016

A group of 24 like minded people with a coach organised to our requirements. Provided by Omega Travel visited a number of gardens, houses, the Falkirk Wheel and the Burrel Collection from the 8th to the12th June. We stayed on a half-board basis and the meals were first class.The staff from the Chamber Maids through the Reseption Desk to the Waiters and Waitresses could not do enough to make our stay enjoyable. I would thougherly recommend this hotel. The only slight problem was the room which we were allocated. It was adequate but could have been bigger.

"tranquillity and friendly hospitality"
Laura H, 14 Juin 2016

Tranquil spacious rooms overlooking beautiful gardens . Clean well maintained with extras on the coffee tray I would only expect in the most expensive hotels I have stayed in. The bar is small but friendly and the restaurant serves great quality bistro style food. Breakfast does not disappoint and the pool and gym were great too. We had our wedding there having never visited before and were disappointed by nothing. Our return was to enjoy the facilities on our own this time!

"Basil Fawlty is alive and well in the kitchen of this hotel"
paula b, 10 Juin 2016

elderly parents in a room up steep stairs away from amenities, food orders constantly misunderstood and orders delivered wrongly, ran out of bananas, milk, burnt danish at breakfast, bedroom a furnace

"A couple of issues"
Patrick S, 03 Juin 2016

Stayed here while traveling in Scotland with a tour group. Was generally impressed. However, there were a couple of issues. The breakfast was underwhelming with soggy eggs and inconsistent service. The WiFi was also annoying as it claimed I was logged in for seventy-two hours, but I had to log-in every time. Also, Crossford is pretty small so it would not be my first choice. However, Dunfermline is not too far if you have a car, so that would probably make it easier.

"Quality"
mgolden61, 31 Mai 2016

Hi This is a by nice hotel. The food was very tasty. Lots of choice for Breakfast. The staff are very friendly and cannot do enough for you. The swimming pool was great. Good location with nice gardens.

"Warm and welcoming"
User, 30 Mai 2016

Booked to spend the bank holiday weekend as the location was ideal for my rally driving experience at Knockhill. Overall, first impression was its a lovely hotel with a warm welcome. There were issues on the first night of our stay but the staff reacted in a professional and efficient manner. Would happily stay there again.

"mmmmh !! ;-)"
0615555142, 24 Mai 2016

A good choice , for the Park , a large parking , the sport room and this hotel.. The food is good and the service is excellent The bedroom confortable The staff is very kind ... 5 stars for "Etienne" and his staff restaurant

"Wedding reception"
brianwisdom, 19 Mai 2016

Having arrived at this beautiful surroundings for my daughters wedding reception last Saturday the events manager and staff were exceptional nothing was to much trouble for them.The meal was really nice.A big round of a applause to them all.

"Afternoon Tea"
hazelfyfe, 19 Mai 2016

I visited Keavil House with a group of friends for their afternoon tea. I have a hearing problem so I booked via email. The response from the hotel was quick and courteous. As one of the party was pregnant and another has several allergies I was easily able to confirm with the restaurant that they could accommodate us. On the day the service was excellent and we were able to sit in comfort and chat. The food supplied was perfect, even with the dietary restrictions, and was certainly in abundance. If I'm in the area again I would certainly go back.

"Excellent hotel "
worldgirl87, 18 Mai 2016

I booked this hotel as my husband had a track day at nearby Knockhill booked for his birthday. We stayed on dinner bed and breakfast deal. Room was clean and bright. Excellent size. Very quiet. I used the swimming pool and gym during the stay which were excellent. Steam room could have done with more steam though. The food was also very good. I found that the staff were very attentive both at reception, restaurant, bar and house keeping and at leisure complex. I requested a late check out which they allowed. Only negative is they advertise that they have a cocktail bar and when I asked to see the cocktail menu I was told they don't do cocktails so I'd suggest they maybe stop using words "cocktail" bar in the hotel info. Overall excellent stay and I would highly recommend this hotel.

"Elegant country house"
gullabella, 17 Mai 2016

The hotel is located within an elegant country house with awardwinning food. Huge landscaped gardens and adjacent to a golf course. The cuisine is featured with the finest local products. Wifi free, worked well

"Okay maybe for one night"
Kimmi2512, 17 Mai 2016

Stayed after a family wedding the beds were comfy. Couldn't bath the kids as both taps had hot water coming out of them and disgusting black bits coming out with the water. There wasn't any bottles of water in the room either. Wouldn't go back in a rush

"Two night stay"
Haversglen, 14 Mai 2016

Booked this Hotel online for myself and my husband as it was convenient for a family function. We were welcomed on arrival and check in was efficient, the receptionist was chatty and smiling. Our room was quite a walk from reception but was very clean, spacious and again, welcoming. The bathroom was modern and had a seperate large shower cubicle with a powerful shower, there was also full size bath, toiletries supplied were of a high standard. Our room was on the ground floor and had patio doors to the side garden, no patio area, which was a shame but in hot weather I imagine these doors would be an advantage. Coffee and tea making facilities were hidden away in a cupboard but offered a good selection of beverages. We had dinner in the restaurant and the service was exemplary, the very helpful staff were polite, chatty and very genuine especially the restaurant manager. The food was very good too! Breakfast was also very good and staff again were very happy to help and attentive when required. Lots of choice on the breakfast buffet also cooked to order menu available. Checkout was also efficient and carried out with a smile. The only negative for me was that the bed was a little harde than i like but this would not put me off staying again!. To conclude: Great customer service (Tick in the box for your training program and staff selection Best Western!!) Great Hotel which we would happily revist when we are in the area. Thank you for looking after us so well!

"great place to eat"
elizabeth h, 14 Mai 2016

Since February, my husband and I have been visiting the Keavil about once a week for either dinner or lunch. The food is amazing and the choice of dishes superb. The price is also very reasonable for an establishment of this calibre. The lunch menu on Saturdays and Sundays is boosted by a buffet selection that is both delicious and varied. It is also superb value....£13 for a 3 course lunch!You also have the choice of mixing courses from the main lunch menu and the buffet. The restaurant staff are so attentive and knowledgeable, led by restaurant manager, Etienne. Nothing is too much bother for them and they can always assist you if you have special dietary needs. I would not hesitate in recommending the Keavil as a lovely place to enjoy a quiet meal or indeed as somewhere to go to celebrate a special occasion. (There are private rooms just off the restaurant especially for that purpose.) On Tuesday and Wednesday evening, the restaurant has theme nights. The choices on that menu are available as well as the usual evening meal menu. Examples include,Asian, Mexican, Italian, Burger night. Once again the theme menu is usually priced around £12-£15. Very good value indeed.

"Top Quality Oasis - Perfect for Business or Personal Travel!"
marismithtravel, 08 Mai 2016

Superb hotel on all fronts - we so loved our stay. Thank you to all the hard working staff in the restaurant, kitchen, reception, management, housekeeping and health club! Delicious food. Superb warm and friendly staff on all levels (seriously, the most delightful housekeeping staff I've had the pleasure of meeting on all my world travels!). Even with a hiccup in the wifi connection one time, one of the managers stepped in quickly to personally assist and get us back online. The health club facilities are excellent - best range of kettle bells I've seen in a hotel gym, bar none! Loved the sauna and steam room, jacuzzi and large pool! (I'll treat myself to a massage, facial & mani/pedi next time, hehee!) The sleeping rooms are quiet, spacious and comfortable. The grounds are lovely and peaceful with great local walking. What a perfect place to stay while visiting my father in a care home in Dunfermline! I'll be back many times! Two thumbs way up. xxoo

"Great Staff"
David H, 06 Mai 2016

I would like to thank the staff for there help when im staying here no mater what myself or any other work colleagues require we get it without any fuss. In particular Sam and the reception team always go that extra mile.

"Family stay and wedding "
DebbieEa, 06 Mai 2016

I booked the keavil for our wedding on 30th April 2016. Myself and family stayed on the Friday night and we had our evening meal the the restaurant. This was included in our hotel price and the meal was delicious plenty of choice and we all had a 3 course meal. We sat in the bar after words and had a relaxing few drinks. All staff friendly and welcoming. Breakfast was a buffet with a choice for everyone cooked or cereal etc all delicious plenty to choose from this was the same for both mornings. Our wedding day was was just wonderful it ran to click work thanks to our wedding coordinator Craig, the wedding meal was delicious all 120 guests commented on how they enjoyed it including the vegetarian options commented how delicious there meal was. The wedding package is well with the money it took a lot of stress off me in the day knowing Craig was there to help. I would highly recommend the keavil house hotel for a luxury stay or if you are planning a wedding you must check this hotel out. I will be back for stay soon.

"Maria Taylor"
Maria T, 29 Avril 2016

Hi my husband and I stayed on Saturday the 23rd April with my son and his girlfriend for his birthday.its the second time we've stayed here I love this hotel the staff are lovely the food's great and everything is clean so relaxing .we will be back .

"So quiet and restful here...it was delightful!"
ICanTravelPanama, 28 Avril 2016

I was here with a group touring around the area with VisitScotland. They picked these wonderful little hotels for us to stay in and this was a delight. Set on 12 acres of landscaped gardens it was a treat to walk around and take in the beauty of the mature trees and bulbs brightening up spring. The hotel is spread out on two floors and even without a lift your luggage has help from the staff if you cannot manage. The rooms are large and have all you could want including free wifi, comfy beds and tea and coffee making along with some really nice special treats. Housecoats too as well as safe, iron and board. A view to the gardens and if you are lucky you will see the pheasants. We enjoyed dinner and breakfast and both were lovely and filling. There is also a heated indoor swimming pool, spa and gym. I can see why this is such a popular spot for weddings. I also really appreciated the coffee and tea available right at the front door in the morning....and the newspaper...and the staff here, they are just super nice people!

"Golden Wedding"
SAILORB635, 25 Avril 2016

Morag Durie and all the staff made our evening special. They were all courteous and attentive and nothing was too much trouble. The Cardroom Restaurant was just right for a small family gathering. Everyone thought the meal was beautiful.

"A delightful stay at Keavil House"
ScotlandSurfer, 23 Avril 2016

An overnight catch up with friends was made extra special by our visit to Keavil House. We were all upgraded to superior room and they were absolutely beautiful. Tasteful decoration, clean and comfortable. The restaurant food was delicious. The staff were attentive and helpful. Excellent amenities, in the spa and the sitting areas have TV and internet access. Highly recommend this gem of a hotel.

"Holiday break in Scotland"
John M, 17 Avril 2016

Decided to spend our 6 day break in Scotland in a hotel close to Edinburgh and picked this hotel based on the reviews given. We were not disappointed as it was as good as the reviews claimed. Our room was a good size overlooking the garden on the first floor. Surprised though by a lack of lift. The room was very comfortable and clean and the excellent work by the house keeping staff each day kept it that way. Breakfast was very good with a large selection of both hot and cold food and again the staff were very helpful. Only used the bar once to order food on the first night and service was slow but the food was fine. The hotel was situated just outside Dunfermline with quite a long winding road down to it. It is situated in very pleasant surroundings which makes it popular for weddings,etc. One thing to look out for is the pheasant family who patrolled the garden below our window looking for the occasional treats thrown by guests. A great base for exploring the surrounding areas such as Edinburgh, Striling and Dundee. Would definitely stay here again.

"Mums birthday - afternoon tea"
kfargie90, 15 Avril 2016

I would just like to say my mum and i had a lovely afternoon at Keavil yesterday for her birthday! I booked afternoon tea for the both of us! I mentioned on the phone that one of the parties was vegetarian and what a great surprise when the sandwiches showed up. A plate each full of sandwiches and each were full of fillings and very tasty and fresh! Will defo b back again! Cakes and scones were amazing!! The waiter was very attentive and made sure we were okay from the moment we got there!!

"Great WiFi & Restaurant but the bed I stayed in needs replacing"
Adam H, 15 Avril 2016

I enjoyed the country house feel to the hotel and the WiFi was top notch! I had a very nice meal in the restaurant, Haggis followed by Shepherds pie and it was delicious. Overall the room quality was pretty good, the only issue I had was with the bed. I stopped in room 111 with a massive king size but it looked considerably worn on first appearance. Basically the bed was bowed in on either side where people had slept over the years, woke up feeling stiff which doesn't usually happen. Overall a great hotel but the bed needs sorting.

"Amazing Staff"
Happy_Holidaymaker51, 13 Avril 2016

We had booked a number of rooms for a 2 night weekend family celebration. The service in all areas was first class. The quality of the food both for breakfast and dinner was good. Good complimentary leisure facilities which were not busy. 2 miles from the centre of Dunfermline. Freindly hotel well worth a visit.

"Birthday lunch for large party"
Ann W, 12 Avril 2016

The food was excellent and reasonably priced, the staff friendly and helpful and I was especially Impressed by the goodie bags for the children and the personalised menus with my mother's name on them. The serving staff coped really well with 5 noisy and energetic kids whilst they were trying to serve food! We will be booking again next year. Thank you Ann Wallace

"Fife base"
john r, 11 Avril 2016

Spent 3 enjoyable nights with my young family during spring break. Large family room, with king size bed and two sofa beds for my 6 & 3yr old. Stayed on a B&B basis, with buffet breakfast offering a large & varied choice. Nice swimming pool & gym opposite main hotel building. Great base for exploring the Fife coast, with all staff we met being very friendly & helpful. I would mention that the lounge area could do with some renovations as looking a bit tired in places. Also, outdoor furniture could be replaced as a bit worn. Overall, a nice hotel with pleasant staff and good location.

"A perfect stay"
G D, 11 Avril 2016

It is very seldom that I can say that a stay was perfect but this one was. The room cleanliness and maintenance were exceptional and the bed could not have been more comfortable with feather or polyester pillow options. The décor (modern) pleasant. The staff , without exception were friendly and very professional reflecting the competence of the Manager. The food was excellent at night and there was a buffet breakfast. The Leisure Centre pool could not have been better. The hotel itself is very modern rather than 'Country House' but beautifully situated in parkland. While there were two weddings on Saturday they did not take over the hotel and we were not at all crowded or disturbed.

"PEACEFUL LOCATION & GOOD AMENITIES"
Jane M, 11 Avril 2016

Great, quiet location and a fantastic pool/fitness centre available to residents. The staff were all very polite, friendly and helpful. My 'standard' room was of a reasonable size and the housekeeping team kept it at a very good standard throughout my stay; the staff are the stars of the show! Excellent breakfast. A large selection for a full Scottish from the hot buffet plus additional choices to order (smoked haddock/salmon etc). Also plenty of cereal & fruit choices with lovely Scottish breakfast rolls available in addition to other bread choices. I found dinner to be not as enjoyable, I always worry when I see a huge selection on the menu, less is more? Essentially there was nothing wrong with the produce, but exceptionally crowded main course plates lead to an unappetizing appearance for me, plus there were too many 'skinny chips' around which reminded me of a fast food outlet! Overall though I really enjoyed my stay and would certainly recommend the hotel to friends.

"Friday meal"
Mary M, 10 Avril 2016

Visited here after reading others reviews. We will never be back here for a meal in the "lounge"! we were seated at a small pokey table in the bar area and ordered vegetable crisps and mayo- these were broken in small pieces and tasteless, we both ordered the omelette which was exactly that an omelette with the tiniest salad thing, needless to say we were both still hungry, the bill was £40 which included £7 for a large rose wine. I have to add it is £14 for an omelette.

"Daughters Wedding"
immmp, 10 Avril 2016

Sincere thanks to all staff at Keavil House who looked after us so well over the last 2 days, nothing was too much bother. Everything about our stay was amazing, from our lovely family meal on Friday to my daughter and son in laws wedding yesterday. Big thanks to our wedding specialist Nikala who could not do enough for us. Fabulous time.

"Very helpful staff"
David R, 09 Avril 2016

I was just using the hotel as a base for a couple of days for a business trip. Very efficient and attentive staff, with a nice atmosphere, The facilities were found to be good, plenty of parking, a nice restaurant and Bar. I would happily use the hotel again.

"2 day break"
george c, 08 Avril 2016

The room was very nice and our reception on arrival was pleasant . There after constantly overheard staff talking about imminent " inspection " At the time of booking we inquired about problems we might encounter because of a garlic allergy .and were advised the kitchen would be made aware . On the large menu, on the first night there was one dish per section that was applicable . One was soup and the other two were fish . On the second night , with the same menu , the soup had been replaced with a garlic based one ! . During our stay , our recently resprayed car was scratched by a white van . Even though we had parked in the front row in the hotels car park the C.C.T.V. camera could provide no identification of this vehicle . We do hope the inspection well ! .

"Comfort and class"
lmac1970, 07 Avril 2016

Can't find anything bad to say here. The bed in my enormous room was a vast uncharted tract of comfort, and the only bed I've ever slept in that matches the wonder of those Hypnos ones they have in Premier Inns. The food was excellent, the room service fast, the breakfast was pretty darned good, even the lounge music in the - well, the lounge - was pleasant to listen to. And I can report that they're using LED light bulbs, which means they're the greenest place I've stayed in yet. I had a chat with several of the staff, and they're all pretty nice folk. I reckon you're getting good value for money here.

"Friendly staff. Excellent breakfast."
GAMcC, 05 Avril 2016

Stayed here for 2 nights during the school Easter break. All staff were really pleasant & friendly. Pool & sauna (in a seperate building) were nice. Only used the hotel restaurant for breakfast which had plenty of choice on offer & was really tasty. Stayed in one of the family rooms - the main bed was comfortable. Shower pressure wasn't great. Furniture in the room we stayed in could do with being modernised. Good level of cleanliness. Overall a pleasant stay.

"Very comfortable"
Anne R, 05 Avril 2016

We stayed just one night at Keavil house , using it as our base for a family wedding on April 2. I booked,2 executive rooms (one with an additional bed for my grandson) and were able to check in and change prior to the ceremony. Staff were incredibly cheerful and helpful and arranged taxis to the wedding venue for ourselves and other family members. Our rooms were spacious and the beds were extremely comfortable which ensured a good night's sleep. We would certainly stay here again.

"Relaxing Easter Break"
BMJLW, 31 Mars 2016

Fantastic 3 night break over Easter with our grandchildren aged 19 and 9 yr old, lovely clean, comfortable hotel, staff were very friendly and helpful. When booking we were told we could have ajoining rooms which was perfect for us, so we will always ask for now. Nice comfortable seating area in rooms, rooms kept very clean and tidy. Breakfast and evening meals were well presented and tasty, we ate in the restaurant all staff were polite and efficent. We all enjoyed the Swimming pool very clean and warm. Hotel well situated reception staff gave us very helpful information about bus routes and best train stations to use, which we used both saving having to drive everywhere. All of us enjoyed our stay and sure we will return as still a lot to see in the area. Thank you to all your experienced staff for our enjoyable stay.

"Lovely Hotel"
harrygilfillan, 30 Mars 2016

Cracking hotel with all the facilities you would want including spa/pool etc. Rooms were all clean , comfortable and had the usual tea/coffee making facilities. Staff were all very pleasant and accommodating. I have never had a bad experience with this chain before and glad to see this one matched the others I have stayed at.

"Easter Break"
dereksameden, 30 Mars 2016

Cavil House didn't disappoint. Mum, Dad and Eden along with Granny and Grandad had a great 2 night break. The facilities are excellent, with the pool being nice and warm and the cleanliness of all the hotel and facilities was excellent. Our best bit is always the food and again this was excellent, can't fault the value for money for the whole weekend.

"Nothing was too much trouble"
Debbie754, 28 Mars 2016

I chose this hotel after reading the reviews on Tripadvisor and I have to say we are not disappointed, due to being a light sleeper we asked if could move room due to a noisy heater in the next room, the staff were amazing and within 5 minutes we were moved with the minimum of fuss. In addition the facilities were very good, the room very clean and the food in the bar excellent.

"March 2016"
wkarina, 23 Mars 2016

The staff at the Keavil House are both friendly and kind. I travelled to the hotel with my rugby team and they were very accommodating to our large group. We also had many meals in the hotels restaurant which were all excellent with very attentive staff. The hotel is also kept very clean and the general grounds are well-kept.

"Superb service and amazing staff"
rugbygirls2016, 23 Mars 2016

I recently stayed at this hotel with my team, and the experience was amazing! The staff went above and beyond to ensure our stay was nothing but extraordinary. The rooms were clean and had all of the essentials. The shower's temperature control was a little bit finicky, but that is the only negative thing I could think of! The hotel grounds were beautifully kept and the pool/fitness centre was a huge bonus! The restaurant's meal service was wonderful, and they always went out of their way to make sure everybody's dietary needs were met. The friendly staff and wonderful atmosphere made for an extremely enjoyable experience and I would return in a heartbeat!

"Fabulous Hotel "
savic17rah99, 23 Mars 2016

The Best Western Plus Keavil House was superb. The staff were excellent and accommodating. The food was delicious and it was great to get a taste of the Scottish culture. The landscape surrounding the hotel is exceptional and the rooms were pretty neat. The pool and gym facility were immaculate and heavenly to use. I hope to return next year with my family to show them how great it was! Shoutout to Etienne for being so welcoming and helpful.

"Nice staff pity about the toilets"
William H, 20 Mars 2016

Stayed over night for a concert and must say that we were impressed.The staff are lovely and friendly and the actual grounds looks great.Our room was functional however the toilet was poor and although there was a notice to say they were having trouble you would espect that it would do the basic.The liesure place that you are allowed to use is clean and again the staff are lovely.We would definitely go back but maybe to a suite this time.

"An enjoyable stay"
Pauline T, 16 Mars 2016

We spent a very enjoyable 3 night stay at this hotel, our room (no 11) was spacious, comfortable and very clean, there was some noise from the function room below due to a party and a wedding, however these did not affect us too much and we slept well in the very comfortable bed. The shower is a bit temperamental and we could not get the phone to work but all in all a good room. We ate in the restaurant on 2 nights and the food was delicious, breakfasts too have everything you could want and the ingredients were very tasty. The staff were attentive and looked after us very well ( thanks to Shioban). We did not use the spa so cannot comment on the facilities. We visited Dunfermline - small Saturday market - and Edinburgh (for the Rugby) A really good place to stay and we would definitely book into the Keavil House in the future.

"Highly Recommend"
elaineyno1, 15 Mars 2016

Stayed for one night as attending friends wedding. Check-in was 2pm with wedding a 2.30pm pleased to say we were able to get into our room sooner. Staff were very helpful. Room was very spacious with tea/coffee facilities; toiletries and towels supplied only downside was the fan in bathroom took forever to switch off and I could hear the one next door also which interrupted my sleep! Room was also very warm even though I turned radiator down and opened window. The canopies and dinner at the wedding were very good, however the buffet at night was a bit of a let down with the sandwiches being hard including the fillings. However I would definitely consider staying here again

"Business"
mattsolives, 15 Mars 2016

Set in nice surroundings, with an onsite leisure centre. Very good food and service. Lounge very comfortable. Nice selection of whiskey. Easy commute to Edinburgh and surrounding areas. Ideal for a relaxing break.

"Wedding in Elgin Suite "
juliedrummond68, 15 Mars 2016

Just enjoyed a fantastic wedding and overnight stay at this hotel! Everything was well organised! Lovely canopies ! Meal was tasty & everyone at our table agreed! Venue was so tastefully decorated & the disco at night played great music to dance the night away! Breakfast selection & service were great!

"GOLDEN WEDDING CELEBRATION"
Gordon B, 15 Mars 2016

A very comfortable and well run hotel with excellent friendly staff.Excellent food and relaxed surroundings for all ages and Spa for those who like to really unwind and the party was great so ideal place for that special occassion

"Highly recommended"
DurhamFlyingscotsman, 13 Mars 2016

We were a party of 8 family members celebrating a 60th wedding anniversary, this was our first visit to Keavil House Hotel and were made to feel very welcome by all the staff. The exceptional care and attention to detail made our two night stay a time to remember and nothing was too much trouble. The restaurant staff were attentive to our every need, the quality of the cuisine was of a high standard. Rooms were very spacious, cleaned each day and offered a wide range of services e.g. tea, coffee, wifi, Bluetooth, radio, telephone and Sky TV. The leisure facilities were also of a high standard which were included in our negotiated price. We would definitely return to this hotel again.

"They know how to host weddings"
dpleith, 13 Mars 2016

Decided to stay overnight after friend's wedding which was at the hotel. Booked an executive room which was lovely. Spacious, huge comfy bed, great facilities. Very speedy free wifi which is always top of the list. The only thing was that the room was very warm and no air con. Switched heating off and opened a window but with curtains drawn it didn't help. Breakfast was lovely with quite a choice. The staff were all working hard and very pleasant. The wedding was lovely and the surroundings were lovely.

"enjoyable stay"
clarabow2016, 08 Mars 2016

We enjoyed our 2nd stay at this hotel. We stayed in a family room. Very spacious, clean room. Enjoyed the leisure facilities. Staff very friendly and helpful - nothing is too much. Have recommended to friends and will be back again soon

"Lovely staff & great stay"
pattianne2015, 08 Mars 2016

Excellent staff from start to end, pool reception staff were lovely and found out our rooms were ready early while we had our treatments with Anne which were great and I would high recommend...check in staff were brilliant and we had a lovely lunch in the bar, food and service 5 stars. Rooms are big and beds are comfy...breakfast was fantastic. We would definately stay again my only negative is the pool has swimming lessons and was more like a public pool area than a relaxing spa area - otherwise would have got 5 stars :)

"Great Hotel"
Carrie P, 07 Mars 2016

I stay here 3 nights a week with business, the staff are so helpful & its like just being home.. The staff always go the extra mile and the gym facilities are great. I would highly recommend this to families the scenery is amazing..

"First Class"
zeze2000, 07 Mars 2016

Excellent Hotel the Manager here has definitely got it right.The staff are extremely polite pleasant and helpful and the hotel is spotless throughout we would not hesitate to recommend Keavil House and look forward to a return visit.

"Excellent choice"
Wullie j, 06 Mars 2016

This hotel is set in very large grounds. Check in was quick staff very polite and efficient. We were allocated room 39 very large room was bright and clean we were impressed. We went to the swimming pool, staff were very cheerful and helpful. Changing rooms were clean. Showers were nice and hot. Pool very nice. Evening meal was very good. Restaurant staff were very helpful, efficient and polite.Breakfast was superb.

"Friendly, efficient staff."
nocera1, 06 Mars 2016

Stayed here for one night but as we were going to a family night out in that area we didn't eat in the restaurant that evening but the buffet breakfast was very good. Fried eggs to order so not left lying on the hot plate. All members of staff were smartly dressed and very friendly. Our room on the ground floor was clean and tidy and bed appeared to be comfortable until trying to sleep on rock hard pillows. Most hotels have one soft and one firm pillow for each person but all four pillows were too hard and too late to ask for them to be changed. Extractor fan in bathroom very noisy. Pool and steam room good and changing room clean. A lovely hotel but minor touches could improve it to a higher standard.

"Dirty"
lozziepop, 03 Mars 2016

We stayed for one night in a family/executive room, no.14. The room was a good size, bed comfy. Pillows hard as concrete! The bathroom floor was dirty, dusty behind the door and I spotted the odd hair dotted around! Clearly had not been cleaned in a while. The toilet was dirty behind the lid when I closed it. For a 4*hotel I would expect water in the room, I was told it wasn't included in an executive room! In summary I think the manager needs to oversee cleaning as a priority and also expect the odd request for water! The reception staff on the whole were very pleasant. Breakfast was a buffet of hot and cold items which was very nice. I should've remarked on the bathroom on checkout, and I usually do but our lift was waiting for us!

"Nice hotel terrible service"
Marion00123, 25 Février 2016

The hotel and facilities are lovely. We spend a night at Valentines weekend this year. The dinner was included and unfortunately the service let everything down. We were brought other diners meals on several occasions, had to ask where our food was a couple of times and also were apologised to because they didn't expect it to be so busy? I was very confused about this because it was Valentines weekend and obviously a poor excuse. I do have to say though when we did eventually get our food it was delicious. Staff over friendly and overall not the romantic dinner we were expecting. Breakfast buffet poor.

"Good Hotel, Great Staff!"
dalr2015, 23 Février 2016

Enjoyed a lovely overnight Valentine's weekend stay. Comfortable, spacious room. Excellent food, great pool and spa facilities and friendly, efficient staff. Huge breakfast buffet - hot and cold choices with made to order options also. Highly recommended!

"Loved the spa and breakfast!!"
Vikki B, 22 Février 2016

We only stayed one night but made full use of the amazing pool, steam and sauna rooms. The relaxing break was just what we were after and we weren't disappointed. Friendly staff and nice little touches set this hotel apart from others we have visited. Room was spacious and comfortable. We were particularly impressed with the breakfast options, with made to order selections aswell as the vast buffet. The service we were given was excellent (especially from the young waitress who had a constant smile on her face and natural willingness to help). We will definitely be back and would highly recommend this hotel to anyone.

"Simply Wonderful"
lcljc3, 22 Février 2016

I stayed at the Keavil on Friday 19 February 2016.I had previously stayed in July 1996 for a wedding. I was thrilled to return and find that standards are of paramount concern to the general manager and his staff. On arrival, I was immediately offered an upgrade to an Executive Room which was in itself a generous offer . The room was spacious, well stocked and the bed was very comfortable. Breakfast was plentiful and varied. There wasn't one member of staff that I encountered who wasn't friendly or helpful. I am considering my return visit. Thank you to the team at Keavil for making my stay so pleasurable

"Very pleasant stay"
Alison P, 21 Février 2016

Had a lovely relaxing evening , in spite of it being a business trip . Room and facilities were excellent with a view over the hotel gardens. The leisure complex was an added bonus . Would definitely stay here again . Nice walk in the hotel grounds too, more time there would have been a bonus !

""Lovely wedding venue""
roy_forbes, 21 Février 2016

Had a fantastic day at friend's daughters wedding. Elgin Suite was a lovely setting with good sized dance floor. Meal was really nice, food tasty and piping hot. Excellent service from Nikki and her team -special mention to Mags for her pleasant demeanour and attentiveness. Would definately recommend to anyone looking for a wedding venue.

"Great dinner"
Elginstar, 16 Février 2016

A valentines dinner which we both really enjoyed. A great setting in a lovely looking hotel. We were met at the door and shown to the dining room. The service was very friendly and efficient, and the food was delicious and good value. Afterwards there is a comfortable lounge to sit and relax in. A really enjoyable night.

"Ideal business hotel"
Cathie B, 13 Février 2016

Stayed overnight with work and it was as good as usual. Rooms are clean and spacious and the restaurant has a good choice of excellent food. Breakfasts are really enjoyable and if you feel the need to exercise there is a gym and pool in a separate building beside the hotel. If you're looking for a good venue for a conference, workshops or meetings then I would thoroughly recommend this hotel. The staff are helpful and friendly.

"Good overnight stay"
Ruth G, 13 Février 2016

We stayed overnight after a wedding reception. The room was comfortable and more than adequate for my husband and me. The staff at breakfast couldn't have been more attentive and pleasant. Even the receptionist was extremely friendly. We will definitely recommend Keavil a House. Well done to the management, they certainly have their act together with their staff training.

"Highly recommend"
NeetsW, 11 Février 2016

We would recommend this hotel to anyone , we attended a wedding, which went swimmingly thanks to the staff and the food was of an excellent standard. The gym and pool are fantastic too. We had a family room which was a good size, the beds were very comfortable and everything worked. Shower could have had hotter water but the staff said it was due to everyone using it on that day.

"Overnight stay Christmas present."
Margo C, 09 Février 2016

Had a lovely time at this hotel. Rooms very comfortable spotless clean, food excellent, staff lovely. Woul definitely return to the Keavil House Hotel. Had a lovely dinner in the restaurant and a free complimentary glass of wine because we had pre booked.

"Extremely helpful managers didn't make a meal of my tardiness"
David B, 07 Février 2016

I arrived at the restaurant with only minutes to go before it closed. The manager couldn't have been more helpful and without any fuss or chastising simply took my order and kept staff around until I had finished my meal. Top marks!..................

"Lovely night away, lovely staff"
ashley0611, 05 Février 2016

Had a lovely overnight break away here. Were given a free upgrade to a superior room after mentioning a minor gripe with the room to reception. The receptionist and duty manager were both lovely, very friendly and professional. Room was lovely, great size looking on to garden. Had a bite to eat in bar lounge in evening which was nice and reasonably priced. Breakfast was included for us and was buffet style with an excellent choice, and again lovely staff. Leisure suite was also visited, great size pool and spa for the size of the hotel.

"Keavil House the Best and friendliest Hotel."
blackarmband, 05 Février 2016

Attended a Wedding in January. Never stayed in a Best Western before but will definately try them again if all their Hotels have staff as friendly, and helpful. Apart from the wedding meal which was excellent we ate there the previous night and I cannot fault the Service or Food. Breakfasts were also tremendous. Only drawback was a dearth of good beers or at least to my taste.

"Excellent accomodation and service"
Paraletic, 02 Février 2016

We stayed for one night and had a very enjoyable experience, the service was excellent, hotel was comfortable and relaxing, and the food and service in the restaurant was the best ever for us, breakfast too was excellent with a buffet style selection of both hot and cold dishes, plenty of parking and loads of outdoor space for walking and getting some fresh air

"Excellent accommodation "
MichaelNewcastleUK, 31 Janvier 2016

I stayed here about 14 months ago and only gave 3 out of 5. This time was a much better experience. I stayed in an executive room. It was fantastic, very clean & tidy with lovely little luxuries like filter coffee pots, bottled water, oat biscuits as well as shortbread biscuits. The bathroom had little extras too, including luxury toiletries. As well as bathrobes and slippers. The bath itself was very big and lovely to soak in. I had my evening meal in the bar which again was great. All of the staff were polite & professional. One very minor suggestion rather than complaint. There was apples and sweet mince pies on the reception desk but no sign to say how much or if they were free. A definite return quicker than 14 months next time.

"Great stay & wedding day"
JMV23, 31 Janvier 2016

We booked one of the Whirlwind Wedding Packages to get married in Jan 16. From the very start we were made very welcome and relaxed. Craig, our wedding coordinator, was fantastic. He was very helpful with all my queries, which i had a lot of. All through the lead up to the wedding he kept us on track and he even managed to get us and our families organised on the actual day of the wedding (a small miracle since we kept flitting between different rooms) . All of the staff were fantastic and friendly and helpful, we cannot praise them enough. Our wedding breakfast was delicious, and the evening buffet was equally as tasty. Everyone of our guests thoroughly enjoyed themselves and commented on how well the day/evening went. Our room set up for the wedding breakfast was exactly as i had planned, they did a great job of setting it all up. I also had quite a few of my family come up the night before the wedding and Craig organised a private dining room for us all for our evening meal. We also made good use of the spa facilities. We would highly recommend the Keavil House Hotel as a wedding venue, or even just for a break or meal.

"Great place"
golf042, 30 Janvier 2016

Styed for one night and i received a warm welcome and everyone is so helpful. had a problem with my shower and that was fixed within 5 min - perfect service. it is definitely a place to go and see if you are around edinburgh

"One day only experience"
RiccardoEdinburgh, 25 Janvier 2016

I, with other members of my family attended my youngest son and his bride's wedding at the Keavil House hotel on the 23rd January 2016, On arrival we were made welcome by the lovely reception staff and from then until we left after lunch on the 24th Jan. the attention and courtesy we were shown was exceptional. The wedding dinner and service was superb and speaking as a previous hotel owner I could not fault it. The room I had (deluxe) was spacious and modern, and very importantly the bed was very comfortable. The management staff took a personal attitude to all the guests and when my daughter mistakenly asked the general manager if he was serving coffee in the breakfast room, without hesitation he simply poured the coffee and brought it through to the reception area, when I told her he was the GM she apologised and he dismissed it it totally as being of no importance. That is something to be recorded in this day and age by lesser staff members. I went to watch some of my family swimming and spending some time in the spacious and well equipped health centre with an adequately sized swimming pool, we did not have a chance to see the grounds or any other services which the hotel may provide.

"Great value, lovely food."
MrsGDundee_Scotland, 24 Janvier 2016

Stayed here with friends for a spa break on one of the deals. Hotel lovely and spacious and most importantly clean. Room spacious and has everything needed. Staff very professional and friendly, nothing too much trouble. Food was fantastic in the restaurant, would definitely recommend. Spa and leisure facilities great, has everything you need. We also had a few treatments and it was just lovely. Would recommend here, especially if you take up one of the offer, fantastic value. It's a bit out of the way and we didn't leave the hotel, but if you are just looking for quiet away time with fab food and great service, then look no further.

"Mr Bremner"
User, 23 Janvier 2016

Hotel was ok. Room (36)was nice but there was a constant drone coming from a pump or a compresser which was annoying.also had problems connecting to wifi asked reception for help but she told me she didn't no anything about the wifi.

"Another great Hogmanay"
Seggiesmoggie, 19 Janvier 2016

This was our seventh consecutive Hogmanay stay at Keavil House and once again, the quality of the Hogmanay celebrations, the hotel facilities and the staff were excellent. This time we stayed in a room in the old part of the building which had a lounge area and the bedroom as well as a well appointed bathroom with a shower instead of a bath. The toiletries provided are lovely and the towels during our stay were lovely soft fluffy white ones. The bed is extremely comfortable with nice linen. Food at Keavil House is always first class with plenty of variety, some of which is locally sourced. As always though, the greatest asset of Keavil House is the staff , many of whom have been there for years. They all go the extra mile to ensure that guests are made to feel comfortable and welcome. Would we go back again ? Oh yes, already booked for a stay later in the year and our room is already reserved for Hogmanay again.

"Another Great Event"
bridiegirl2013, 19 Janvier 2016

We have held an Awards Dinner at Keavil House Hotel for 3 years running now and they do a fantastic job. Everyone from the hotel involved in the set up could not have been more helpful, from the General Manager right through to the Maintenance Manager. On the evening Nicola took good care of us and ensured service was slick, helping us to finish the formalities of the evening ahead of schedule, which gave attendees more time for partying afterwards. Thank you to a very professional, friendly and helpful team - hopefully we'll work together again in 2017!

"Friendly and appealing"
Andy14D, 18 Janvier 2016

The staff are what makes the hotel. They are extremely friendly and try their best to sort out any issues when they happen. There have been a few issues and some people would be put off by this but they do there best under the circumstances. On the whole the hotel is very good and is an enjoyable stay

"Winter break"
johnd2600, 18 Janvier 2016

We have just returned from a weekend in Keavil House Hotel - just what the doctor ordered after a hectic festive period. Room was clean and comfortable and staff were very friendly and helpful. We ate in the hotel restaurant and the meals were delicious. We also made full use of the gym and spa facilities, which were excellent. Hotel only 2 miles out of Dunfermline, and spent a nice day at the shops. We will look forward to a return visit. John, Glasgow.

"Highly recommend a visit. "
Martina C, 13 Janvier 2016

One of the nicest hotels I've visited. Felt very welcomed from the moment I arrived. Staff are very attentive and very well trained. Would highly recommend dinner in restaurant, food was delicious!! Value for money is excellent. I will definitely be back!!

"Winter weekend break"
Ursula C, 12 Janvier 2016

Comfortable hotel. Well placed for exploring Dunfermline and local area. Excellent restaurant. All staff friendly and helpful. On arrival room was cool and heating not due to go on until 5pm. Reception provided portable heater and room heated quickly. After dinner on the Saturday lounge area cool. As the weekend weather was cold and wet it was surprising that not all areas were well heated.

"Wife's birthday treat"
Robert B, 10 Janvier 2016

Stunning hotel with great service,the staff were very helpful,the rooms were fantastic , very modern and roomy , can't fault it , highly recommend, The restaurant was really nice , the evening meal was 5star , and the breakfast was better ,all in all I would definitely go again.

"Hogmanay Hoolie "
Donna B, 08 Janvier 2016

Well done Keavil House Hotel your Hogmany Hoolie was indeed a very well organised and executed three day event , on arrival Wednesday 30th December we were welcomed in with a lovely high tea ( scones were amazing) , and friendly staff my room was no 10 which was a large room and very comfortable unfortunately I think next to some staff rooms which made it rather noisy in the early hours . The food over the three days was exceptional if anything the portion control needs reigned in but I'm sure not everyone thought so , breakfast menu had everything on for all tastes and it was always fresh , new year day brunch was a bit of a shambles staff wise not sure if they were relief staff or had came on shift straight from a party but there was no coordination and requests for tea and toast were taken and promptly forgotten !! Also no lunch service or even sandwiches on offer we were told "we are closed"!! , brunch was available until 1pm but with the average age being 50+ most had eaten by 10.30 and ready for a snack at 2pm so we had to go out for something to eat . The events themselves were great nights everyone enjoying the food/dancing very good atmosphere , on Hogmany the event was in the larger of the two function rooms which was only accessible by leaving hotel and walking down an unlit path with lots of pot holes , bad enough when wearing high heels but some of the guests where elderly and one had a walking frame .this same lady was looking for a seat in the lounge area but was told the empty seats were reserved and to go ask the bar man to get her one by a member of staff ( did I mention the lady had a walking frame !!!) this was probably the point for me when I thought maybe some customer service training was needed . All in all though well done I hope the few points I've made are taken as constructive criticism , having worked in the industry I know these are very easy fixes .

"New Year 2015"
Eleanor B, 08 Janvier 2016

My friends and I had a fantastic New Year, from the mo net we arrived the staff couldn't do enough for us. We had ungraded to an Executive King double and we weren't disappointed, very spacious with lovely pinchable toiletries, there words not mine! The Hogmany Hoolie was fab, food, band, all fantastic. The race race night on the 1st was a bit more chilled but such fun. Breakfast delicious. Need I say more, we will be back!

"Another great New Years Package"
Longforganlad, 06 Janvier 2016

This is our second visit at Keavil House for the New Year package. As with our previous visit we had a great time. There were 5 of us in our party and we received a warm welcome from reception staff. Craig was in reception greeting guests who were arriving and the General Manager Alistair also joined him to welcome us back. Our rooms were large and well appointed, afternoon tea was laid on for the first and second day,the food at breakfast and evening meals was plentiful and freshly prepared. The Gala Dinner and dance on Hogmany was really nice with a great band the dance floor can get crowded at times however this should be viewed as lots of guests joining in and enjoying themselves. To summarise we thought the accommodation package was good value for money and we will be delighted to return. Our thanks go to hotel staff staff all of whom were extremely friendly and helpful Well done

"Unhelpful staff, cold rooms, over priced drinks....avoid"
sw7242, 05 Janvier 2016

Stayed for 2 night....not a place i can recommend Im afraid. Windows let in cold wind, frames swollen so they dont shut right, over price bar and restaurant, reception staff 'having a bad day' so couldnt deal with my complaint about windows!! Room not very clean either.

"Hogmanay Hoolie 2015"
Katrina C, 02 Janvier 2016

A fantastic night (again) at the Best Western Keavil House Hotel Hogmanay Hoolie. This is the 3rd yr we've been there as a family (10) and another brilliant night. Food was excellent, staff were first class and fun with it, ceilidh band were great explaining all the dances and taking part when required (as did the staff to make up numbers), disco after the bells was fantastic, Bill played all requests and great party music catering to all age groups in the Elgin Suite. Needless to say we have booked already for 2016 and will be visiting Keavil House in between times for lunch and dinner, maybe even the cheeky wee weekend :-) Highly recommend this Hotel to anyone as either a base for sight seeing or just a relaxing weekend making use of the spa facilities, or as a fantastic wedding venue. Many thanks to all the staff & managers who made our night out so special to us as a family. Can't wait until 2016 Hogmanay Hoolie

"Amazing hotel and many amazing memories"
bluntste, 31 Décembre 2015

In 2013 I proposed to my girlfriend at Midnight at Keavil House Hogmanay Hoolie she said "YES". So on the strength of an amazing night with excellent service from the entire staff team we decided to book our wedding at Keavil House for the 31st December 2014. Our guests all checked in for the Hogmany package breaks taking full advantage of all the hotel facilities. Our ceremony was held in the wedge-wood room a perfect venue for an intimate wedding. We were then treat to canape's and champagne in the club room again the excellent and attentive staff team ensured our wedding was perfect in every way. Big thanks to Nicola the wedding planner. On the evening we all attended the Hoolie in the Elgin suite a perfect night was had by all of our wedding party. This year we return to celebrate our 1st Year Anniversary see you all at Hogmany Hoolie 2015. Thank-you Keavil House

"Amazing hotel"
sunworshiper365, 30 Décembre 2015

Arrived to friendly staff and a wonderful atmosphere. Rooms spacious and very modern. Pool was fantastic as was the jacuzzi, steam room and sauna. Food was out of this world. Would definitely recommend this hotel 5 star

"Party Night Friday 18/12/2015"
Ron S, 20 Décembre 2015

Keavil house hotel. Went to Christmas Day lunch for two 3 years ago, good meal, well presented traditional style turkey with all the trimmings on a 14 inch plate. So I had no reason to refuse an invite to a party night with about 30 others on the 18/12/2015 . Tables well presented seating 8 to a table. Choice of menu, turkey, sea bass, or some sort of ricotta for mains, with Christmas pudding with a white sauce or a chocolate sort of mousse for dessert. No starters apart from a roll and butter. The meals were served approx 15 mins after order. What I was presented with was a 10 inch plate ( or thereabouts) with a piece of fish with what looked like pesto sauce beside it together with 3 boiled potatoes and a generous spoonful of carrots! ( ie. No roasties, green veg, etc). It reminded me of meals that I see in a large company's subsidised canteen or a hospital restaurant.( which I use quite frequently when visiting). The fish was edible as were the other trimmings however the quantity was way below what I expected from this hotel. My opinion was mass commercial catering and it looked like it using the minimum one could get away with with hopefully no complaints! A fair amount of scraping off was carried out by the waiters when collecting plates from all tables. I opted for the Christmas pudding. This was of the type that was cut from a slab. Reasonable but a bit dry. I had forgotten about the 'white sauce' till it was pointed out to me by the person sitting next to me. This was a drizzle on the plate before the dessert was placed over it. The lady next to me asked the waiter if there was any cream available as her dessert was a bit dry? He went to check and came back apologising that there was none! Another male diner asked another waiter the same question. He came back with a jug of cream and put it on the table. All of used needed it! Teas and coffee served!! One waiter came round and he poured the coffee, no problems. Another waitress came and gave one diner on request a decaff tea. The rest of us waited for normal tea. We never did see that waitress again ever. After about 5-10 mins we asked another waiter about tea. He returned with tea apologising profusely. I said" it's not your fault"! Oh, I forgot to mention the Christmas crackers! These must have been sourced from Poundland as they were the cheapest of the cheap. A paper hat, too small to fit a head but one could balance it on top, a piece of paper with a sad joke and a tiny plastic totally useless frog! It would have been better not to have put these crackers on the table in the first place as they lowered the tone of the meal still further. After that experience, music by a DJ followed where dancing could take place . One table of diners left early presumably to go and get something else to eat! My comments are similar to others attending so it is not just me. No point in complaining to the waiting staff, it wasn't their fault. This is a corporate policy management Issue and needs to be looked at. Meanwhile, where the waitress went to remains a mystery! I expected more from this hotel. I attended a similar event at another hotel within Dunfermline same time last year. It was considered by all to be very good with good food and catering together with entertainment . Sadly, this is not an event I would want to repeat ever. Possibly this hotel will claim that they are rushed off their feet over the festive season: so how can another hotel provide a good service?.

"Superb food and service"
johnKY10, 20 Décembre 2015

Our meal at Keavil was lovely and the staff were very polite and attentive to all of our needs. I had the burger which was a generous size and was absolutely delicious. I am looking forward to returning soon!

"Excellent value, excellent staff"
peter202, 15 Décembre 2015

We've stayed here a few times and we are never disappointed,our last stay was no exception. We attended a "Glitter Ball", held in the Elgin Suite, on the 11th December and stayed for one night. The tables and room settings were really special, clearly someone talented and experienced had done the room and the tables. The 3 course meal was delicious and served by a small army of waiters so that none of the three hundred people were kept waiting.The DJ played music that suited everybody, it was great. Our room was enormous, we could have had the Ball in there. Breakfast was a buffet style with trays being topped up regularly so nothing had that, "Been there all day" look. Great place to stay.

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