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Best Western Hotel Parkway Inn & Conference Centre, Cornwall

4.5/5  - basé sur 877 notations.
1515 Vincent Massey Drive, K6H 5R6, Cornwall, Canada - Ver el mapa
Best Western Parkway Inn & Conference Centre - Vista Exterior El Best Western Parkway Inn & Conference Centre se encuentra en el centro de Cornwall. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Disfrute de un lugar que aúna comodidad y lujo en el Best Western Parkway Inn & Conference Centre, un hotel situado a solo unos minutos de las principales atracciones de Ontario, como el Upper Canada Village y el río St. Lawrence. Situado en pleno corazón de Cornwall, Ontario, los huéspedes podrán disfrutar de todas las instalaciones y servicios de este acogedor hotel de servicio completo con restaurante, salón y bar deportivo en sus instalaciones. Disfrute por la mañana de un desayuno gratuito y de agradables momentos de relajación en nuestra piscina climatizada al aire libre abierta en temporada entre los meses de junio y septiembre. Acceda al mayor nivel de comodidad en nuestras habitaciones, que cuentan con muebles de pino canadiense, acceso gratuito a Internet de alta velocidad, televisión por cable y nevera. En aquellas épicas en las que el frío haga acto de presencia, disfrute de su estancia en nuestras habitaciones con chimenea eléctrica o bañera de hidromasaje. Si sus viajes en familia incluyen mascotas, póngase en contacto con el hotel para obtener información acerca de la disponibilidad y de la información relacionada con nuestras habitaciones aptas para mascotas. ¿Se encuentra en viaje de negocios? Este hotel BEST WESTERN de Ontario ofrece una gran variedad de servicios que van desde un restaurante y un centro de negocios de servicio completo hasta instalaciones para congresos con capacidad para un máximo de 250 personas. Tanto si desea celebrar una reunión de negocios de carácter íntimo como una multitudinaria conferencia, el Best Western Parkway Inn & Conference Centre le ofrece el espacio idóneo para su evento en Cornwall. Además, al contar con un fantástico acceso a la autopista 401, este hotel se encuentra a solamente una hora de Montreal y Ottawa, así como a unos minutos del Puente International Seaway o el puente de las Tres Naciones, que conecta Canadá, la reserva india de Akwesasne y el estado de Nueva York en Estados Unidos. Las numerosas empresas locales, como Benson Group, Kraft y Olymel, atraen a una gran cantidad de viajeros de negocios. Este hotel de Cornwall, Ontario, le permitirá explorar con facilidad las principales atracciones y actividades de la zona, entre las que se incluyen Upper Canada Village, el río St. Lawrence, el Museo Municipal de Cornwall, la histórica prisión de Cornwall, los jardines Queen Elizabeth, Prehistoric World y la reserva india Akwesasne. La zona acoge asimismo numerosos eventos anuales, entre los que se incluyen el evento Maxville Highland Games, el Pow Wow de Akwesasne y la feria de Williamstown.

Best Western

Hotel Parkway Inn & Conference Centre

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Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
Basado en la opinión de 878 huéspedes
NOTA EMITIDA
Excelente
569
Muy bueno
246
Normal
46
Malo
7
Pésimo
10
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
53
De negocios De negocios
204
En familia En familia
229
En pareja En pareja
330
En solitario En solitario
33
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Best Best Western"

5
08/11/2018

This is our stop enroute from NB to Ontario. We have stayed here several times. This has been the Best one yet. The staff are friendly we are greeted with such genuine smiles and they can't seem to do enough for us. The rooms are recently renovated, beds are very comfortable. The entire facility is very clean. Breakfast is full board, again excellent service. We travel with a small pet (12 LBS) and they even had bedding, cookies and pick uo bags for us ...even in a five star the service hasn't been this genuine.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Thank you! We are happy you enjoyed your stay! We hope to see you again.

"Pumpkinferno 2018"

5
03/11/2018

I chose this hotel as it looked like the best option for our overnight stay while attending Pumpkinferno, before continuing onto Montreal. The hotel was quiet, clean & very cozy! I had emailed the hotel a week or so before our stay as my fiancé & I just got engaged, to see if we'd be able to get a room upgrade. Upon arrival, we were upgraded to a king suite with a jacuzzi & fireplace, free of charge! The only somewhat “odd” experience we had was at the front desk upon check in. We are a same-sex couple & the front desk agent found it comical that one of her colleagues upgraded us to a king bed, jacuzzi suite. She could not stop laughing! I explained it was what we wanted & that I had emailed the hotel ahead of time requesting the upgrade, but she continued to laugh & couldn't quite seem to grasp the idea that we were a couple. I chalked it up to being in a smaller town, & my fiancé and I enjoyed the evening & the wonderful room upgrade. Should we ever pass through Cornwall again, we will definitely return.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Thank you! We are happy you enjoyed your stay. You should come back and see the A Light at Night at Upper Canada Village. It can be quite magical when there is snow!

"Quaint and comfortable"

5
22/10/2018

I loved the look of this best western. It's appearance is a nice change. The staff were all helpful and kind. The breakfast buffet is in their pub and it adds to the experience. The arrival and departure times are better than most places. The bed was comfortable and the jacuzzi was a bonus.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Thank you! We are happy you enjoyed your stay and we hope to see you again.

"Highly Recommend"

5
22/10/2018

We chose this hotel by it's very positive tripadvisor reviews, and it didn't disappoint. My husband and I were on our way back through to our home in Ontario from the East Coast early evening on a Friday, and just couldn't drive any longer. A quick check online showed rooms were available, and when we approached the front desk and asked for a room, we were offered many options. We chose a "mini" suite, and it was wonderful. The whirlpool should actually be advertised as a multi-person hot tub, it's huge!! The room was quiet even though it was on the ground floor, facing the parking lot, and right beside one of the entries. It was very clean, spacious, comfortable, we had a very peaceful sleep. King bed was very comfortable. The continental breakfast the next morning in the pub was such a treat. It's so nice to stay at a hotel that has room for everyone to sit and enjoy the breakfast. So many times we've had to take our food back to our room because many hotels only have a few tables at their continental breakfast. This hotel had adequate seating, and the breakfast was delicious. Waitress was very friendly and helpful. This is one of the "best" Best Westerns we've stayed in. Make this your only stop when needing a place to stay in Cornwall. You won't be disappointed!

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Thank you! We are happy you enjoyed your stay and we hope to see you again.

"Great Hotel!"

5
19/10/2018

We stayed at this hotel when we visited Upper Canada Village - Pumpkin Inferno 2018. Great host, very friendly! Super clean room, nicely updated bathroom. The complimentary breakfast was awesome!! Definitely would go back again!

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Pam, Thank you for the review. We hope to see you again.

"Great staff and great service "

4
17/10/2018

I spent two nights here on business and have only good things to say about the staff and service here. From the reservation, to check in, to the all inclusive breakfast buffet, and the service staff everyone was very polite and accommodating. Truly a pleasure to use as my work and home for a while.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Sue, Thank you, we are happy you enjoyed your stay and we hope to see you again.

"Stay here for a relaxing and comfortable getaway"

5
15/10/2018

really fantastic ! Stayed last year and then again this year as we were happy last year. It has only gotten nicer, thanks; Every employee works with a smile. They almost know what you need before you even ask. Love the Decor !

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Thank you for the review! We are happy you enjoyed your stay and we hope to see you again.

"Road Trip Stop"

5
14/10/2018

Decided to make a stop in Cornwall on the home leg of our recent roadtrip and booked this hotel through the Best Western App at the last minute. We chose one of the luxury suites and were really pleased with the huge room and amenities. Staff were very friendly and welcoming from check in to check out A great place with great rooms at decent prices for a stopover on road trips. Would definitely stay there again

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We hope you have an opportunity to return. Thank you for the review.

"Best western cornwall"

5
12/10/2018

Great hotel. Super nice staff. Great rooms. Very clean. Stay there every few months. Never any issues other than less than desirable tv cable. I can live with that. As its quiet every time im there and there have been big groups most times. Highly recommended

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Thank you for the review. We hope to see you again.

"Great spot to break up a long drive"

4
12/10/2018

The property is a little dated but comfortable and the staff is exceptional. The menu in the restaurant was a pleasant surprise and our meals were very good. Breakfast choices were many, well presented and delicious.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Thank you!

"Best Western Cornwall Ontario Canada"

4
09/10/2018

On a recent trip to Ontario Canada we stayed at the Best western Hotel in Cornwall Ontario. The check in staff are great, helpful and very courteous. The Hotel is well equipped for exercise, business and children. The Breakfast is well presented with a good selection of food. There is also an on site restaurant. Please note it is two storey and does not have an elevator.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Thank you Lawrence. We appreciate the review and hope you have an opportunity to return.

"Weekend away"

4
01/10/2018

Just a weekend away, the wife won the weekend at a local competition, we have stayed here a few years ago and like the place and close location to historical amenities. Staff were all helpful and friendly, rooms were large and comfortable even a fireplace for the overall effect.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and we hope to see you again.

"Couldn't be better!"

5
26/09/2018

Great value! Extremely attractive exterior and interior. Comfortable room, including fireplace. Lounge.with cozy leather furniture. Food available well into evening. Hot breakfast with friendly waitresses serving coffee and clearing dishes.Reasonably priced. Nearby restaurants and shopping. Will definitely stop again.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and we look forward to seeing you again. Thank you for choosing Best Western.

"First visit was great, second not so much."

3
22/09/2018

Our first visit a year ago, no complaints at all; however this second visit a couple of days ago was disappointing. First the positives: Clean room Quiet Hotel is ideally situated. Ladies in the dining room for the breakfast were very nice. Shower worked very well Now the negatives: *We booked online for a King-sized bed, but none were available so we ended up with a Queen. However, the bed we got was more like a double, not a Queen. * The cold water pressure from the bathroom sink was was very very low. More like a trickle. * The room smelled musty * The breakfast was lacking. Yes, quite a bit of choice but the waffle maker kept burning everyone's waffles. The ladies working in there tried to help but to no avail. My husband had toast and one slice of bread had mold on it. On a positive note: the coffee was very good. *Every hotel we've stayed at in Canada and the USA had complimentary coffee and different types of tea for their guests 24/7 in their breakfast rooms. This one does not however. I went to get one and was told there are coffee machines in the rooms (well EVERY HOTEL has that but they all STILL OFFER the real coffee all day in the breakfast room). Anyhow, he was nice enough to get me a tea without charge. I then went back later to get another one this time I offered to pay which I did. It was $2.55. for a tea?????Anyhow, we won't stay there again, which is too bad as it was lovely last year. But at $200.00 per night for a so-called queen room, it's not worth the high price. Oh and no microwave either. Most hotels now have microwaves.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for your review, we appreciate the feedback and are always looking for areas to improve. We do apologize that you were not completely satisfied but do hope you will give us another opportunity to serve you. Thank you for choosing Best Western.

"Wonderful people and accommodations!"

5
21/09/2018

On our way to maine we stopped here the first night because they are pet friendly. It was such a great experience we changed our return route to stay here again. Many hotels translate traveling with dogs equals ok to give a dirty room. Not so here. This place is immaculate a bvb d they give a separate bag with a doggie blanket, pillow, clean up bags and treats! There is a fenced in back yard, so to speak, so our dog can run and play. The staff is wonderful. MANON, in particular is charming, friendly and very accommodating. She makes you feel like family immediately. She is the "GLUE" that keeps us coming back. That is not to say the rest of the staff is not as good, they all are. If there were more to do in this area, we would come here for a vacation. Incidentally, the food is excellent and the Hops and Barley restaurant (one of 2 in the hotel) is warm and cozy.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and truly appreciate the kind words. We hope to see you again!

"A beautiful location with great character and great staff"

5
17/09/2018

We visited this hotel on 2 occasions in August, 2018. On the first stay, we were in the "new section" in one of the huge, gorgeous, high-ceiled rooms. The rooms in this area are former squash courts and are beautifully appointed and very comfortable. On our second visit we stayed on the ground floor in the original area of the hotel. They've maintained a wonderful sense of the cultural heritage of the area in these rooms and througohut the hotel, in general. Quiet, nice furnishings and always include special touchs, like book collections or nice artwork/period pieces. There is a restaurant on-site; a little expensive but the chefs know their business and the food is delicious and well-presented. The breakfast, included in the room rate, is one of the best we've ever had. It includes hot and cold items and has a great variety of choices- the eggs etc are prepared onsite- which are kept replenished by the wait staff. There is also a sports-type bar in the "basement" area below the restaurant. We didn't visit it but we were told there's live music some nights of the week. There is a small gym area in the hotel - we didn't use it but saw some folks in there. We did, however, use the outdoor pool on both visits; it was clean, well maintained and very quiet when we took a dip around suppertime both days. The hotel staff, from front desk, to restaurant servers to cleaners are pleasant and friendly. We always time our Ontario road trips to include an overnight stop at this hotel because we enjoy it so much.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Kim G Thank you for the wonderful review. Your patronage is greatly appreciated and we are happy you enjoyed your time with us. We look forward to seeing you again.

"Sister's Road Trip"

5
17/09/2018

The three sisters embarked on a road trip to visit Upper Canada Village in Morrisburg and carried on to Cornwall, Ontario to visit family. We had an excellent room - huge - two queen beds and a cot. Room included a fireplace as well although we didn't need it. The room was large enough they could have put another queen bed in the room! Beautiful hotel. The lounge and dining area EXCELLENT. Dinner menu varied and excellent choices. The breakfast buffet was excellent. All staff very helpful and friendly. The only downsize to this hotel is it does not have an elevator to the second floor. Beds and pillows quite comfortable. WOULD DEFINITELY STAY HERE AGAIN!

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Thank you for the kind words! We are happy you enjoyed your stay and we hope to see you again. Thank you for choosing Best Western!

"Impressive Hotel"

5
12/09/2018

My husband & I stayed only one night. This was our first time here at the Best Western Parkway Inn & it was impressive! We were pleasantly amazed at the service at this hotel. Our queen room was small but it had everything we needed. It was clean. The bed was comfortable. It had plenty of coffee to drink in the morning before going to the complimentary full breakfast. You have your choice of breads, cereal, fruit, hot eggs, hot breakfast meat, other hot items, yogurt, juice, and coffee. We had supper here at the Hops & Barley Restaurant & Lounge. Fish & chips were served hot in a basket & it was delicious. The service for supper & breakfast was impeccable. Service with a smile. The check in & out were pleasant. The employees working here are happy people. We will return. Thank you.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and appreciate the kind words and we thank you for sharing your experience with others. We look forward to seeing you again!

"Comfortable but aging"

4
09/09/2018

A little bit over priced for an older motel. Great bar and restaurant with food and service. Rooms are comfy but dated. Bathroom is small but clean, many small repairs evident. Air in rooms is stale and musty smelling, a hint of too much AC, cleaning products and lingering old smoke from when cigarettes were permitted. All in all a nice highway pit stop for a night.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Bob M Thank you for your review. We appreciate your patronage and hope to see you again. We wish you safe travels!

"Dated, musty smelling!"

3
05/09/2018

The hotel is dated. I had a suite - which was quite large. But there was a lingering damp/musty smell in my room that was quite objectionable. I also found the mattress way too soft and the desk chair - which I neeed as I was there for work, would not stay at the proper height.Staff, however, were all very nice and the restuarant, where I had a snack on arrival and lunch the next day, we good.

ManagerCornwall, Front Office Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Cliff, We would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Comfortable and cozy rooms"

5
04/09/2018

My room was very cozy and comfortable with a fireplace and a mini living area. Staff was extremely friendly and helpful. The hotel is pet friendly, and although I was not travelling with a pet, I will keep this hotel in mind if I'm ever in the area with my dog!

ManagerCornwall, Front Office Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Holly, Thank you for the review. We are glad you enjoyed your stay and hope to see you again soon. Thank you for choosing Best Western.

"Impressive"

5
03/09/2018

Beautiful setting and very clean and manicured grounds. Lots of room for dogs. Everyone picked up after their dogs. Breakfast was plentiful of healthy foods. Staff extremely friendly and helpful. Looking forward to going their next year.

ManagerCornwall, Front Office Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Sambits1022, Thank you for the lovely review. We are glad you enjoyed your stay and hope to see you again soon. Thank you for choosing Best Western.

"Stop over in Cornwall while traveling from from Nova Scotia to London Ontario"

5
02/09/2018

Excellent efficient service, extremely clean room, very comfortable bed and lots of pillows, breakfast was amazing and the staff are very efficient and extremely caring and friendly, I would highly recommend this motel to anyone and I certainly will be back for another stay

ManagerCornwall, Front Office Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Margaret, Thank you for the lovely review. We are glad you enjoyed your stay and hope to see you again soon. Thank you for choosing Best Western.

"Incredible staff"

5
01/09/2018

A good stay, we arrived early , front desk switched us to an upgraded suite to get us settled, the staff i met throughout were very good from cleaners to maintenance in the hall , all were very helpful... the entrance card system was the only complaint , cards did not work on every occasion..

ManagerCornwall, Front Office Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Brad, Thank you for the review. We are glad you enjoyed your stay and hope to see you again soon. Thank you for choosing Best Western.

"NICE CLEAN FRIENDLY HOTEL-CLOSE TO THE BORDER"

5
30/08/2018

This Hotel is located in a very convenient area close to the border. Above average rooms-they have the same 'feel' as the Kingston BW. A great pub 'Winners' is on site, which is nice if you don't feel like going out again after a day on the road.

ManagerCornwall, Front Office Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Mike, Thank you for the review. We are glad you enjoyed your stay and hope to see you again soon. Thank you for choosing Best Western.

"A perfect stay"

5
28/08/2018

Very clean hotel. Friendly staff. Right next to the highway yet very quiet in the room. Fresh, hot breakfast with many selections. I would definitely recommend this hotel and will stay here on my next Oshawa/Whitby visit.

ManagerCornwall, Front Office Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Vincent, Thank you for the review. We are glad you enjoyed your stay and hope to see you again soon. Thank you for choosing Best Western.

"Full circle"

5
28/08/2018

We stayed here 2 nights, Aug 20, the start of our trip, and Aug 26, the last night before we returned home. No problem locating the property, and there are various restaurants and known gas stations near by. Parking is plentiful, but handicap spaces right at the building are a little tight for handicap use. 2 handicap spaces away from the building are a little larger, but were under water on our 2nd visit due to a heavy rainfall, as we arrived in Cornwall. Both check ins were efficient, and the young lady taking care of us both times was very pleasant (sorry I didn't get her name), as she is a dedicated employee. There is a small outdoor pool, with chairs and loungers, and we were offered large pool towles at check in. We used the pool on our 1st visit, but only sat out during our 2nd. A very pleasant area, almost like a private back yard as there were few poeple using it. Note there is no eleavator, and the complex is spread out over a large area, so if you have mobility issues please let them know so they can accomodate you. I forgot to let them know for our 2nd night, and they had to rearrange rooms. We ended up with a pet room (102), which we tried to avoid due to allergies but the room was very clean and fresh, however the couch had the odour of wet dog fur, The rooms are very spacious, have a wooded Colonial decor, both room # 106 and 102 had electric fire places. Furniture was in good condition, and linens were sparkling white. One nice feature was you have an extra door, shutting the room off from the bathroom and hallway entrance door, creating a vestibule which also muffles any hallway noise. The window opens, but a larger window would brighten the room up We ate dinner off property, but had drinks in their very comfortable lounge. We were well taken care of, and the included breakfast was excellant both times. A good selection and different hot choices both times Again the serving staff were very pleasant. I hope for a return visit in October on my way to Montreal.

ManagerCornwall, Front Office Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Montgori, Thank you for the review. We are glad you enjoyed your stay and look forward to your next visit in October. Thank you for choosing Best Western. We appreciate your brand loyalty.

"BEAUTIFUL"

5
27/08/2018

I LOVED the exterior of facility, it had a country/rustic look. Which is very in demand!. I'm also a Best Western employee from Alberta, and loved that my Husband's Diamond Select snack bag was so cute and done up like a gift basket waiting in our room! That little extra touch I will pass on to our hotel when I return from vacation! And THANK YOU SO MUCH for the jet tub upgrded room. We were not expecting that *just a king bed* Also the gentleman at front desk this morning was quite the kidder! I loved that, I needed to brake my $20 and he asked his coworker for the scissors lol. I too try and make my guest's chuckle with humor since I also work front desk!

ManagerCornwall, Front Office Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Carmen, Thank you for the lovely review. We are glad you enjoyed your stay and room upgrade. We hope to see you again soon. Thank you for the feedback regarding the gift basket. Have a great day.

"beautiful hotel and staff"

5
25/08/2018

the hotel is wonderful( in side thy have for show ) 2 old phone box ,,check in was quick and pleasant,, breakfast was a delight REAL FRUIT and it never run out of anything and plenty of room to move around ,,the ladies was there watching and filling up all the time even for buffett meal you first sit down and thy serve you a coffee then you go help your self ,,some rooms are a suit with a jercuzzie and almost every room has a fireplace and at reasonable priced ,,banks and shops nearby and a pool and the staff added to the friendliness of this hotel ,,yes I will be staying again

ManagerCornwall, Front Office Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Freda, Thank you for the review. We are glad you enjoyed your stay and hope to see you again soon. Thank you for choosing Best Western.

"Exceptional Experience"

5
22/08/2018

Upon arrival I was upgraded to a luxary room. What an experience.The staff were very friendly. I highly recommend this hotel to anyone travelling in the eastern Ontario corridor. You will not be disappointed.

ManagerCornwall, Front Office Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the review. We are glad you enjoyed your stay and upgrade. We look forward to welcoming you back soon. Thank you for choosing Best Western.

"Good Place"

4
19/08/2018

this is a very decent place to stay, neat and clean, very comfortable beds, spacious room, the reception is manned by very welcoming staff, great breakfast, ample parking, a lot of restaurants within a short walk, easy access to the highway.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Salman, We are happy you enjoyed your stay. Thank you for choosing Best Western.

"Great hotel "

5
17/08/2018

Very nice hotel and wonderful staff. We were pleasantly surprised by how unique it was. Very huge bedrooms. Ever thought we were disappointed that they had no elevator we understood why they don't have one it's old and unique building and we appreciate that. I would however caution guests before they book if all the first floor rooms were booked like in our case. The staff were very friendly and the room service was fast. Breakfast was great as well. Will highly recommend if you are staying in the area.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Amany Thank you for the wonderful review and recommendation. We hope to see you again.

"Great Breakfast"

5
17/08/2018

We stopped here on our way to Quebec City. The room was clean and we were most happy with the great breakfast bar. Staff were very attentive, table cloths, coffee was poured for us. One of the better BW breakfasts to date.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and we hope to see you again. We wish you safe travels!

"Always dependable"

5
15/08/2018

We come back because the service is great, beds are amazing, food is great and we are treated well by all the staff. I have never had reason to complain for the many times I have been there. We have been to many other hotels and after staying the first time at a Best Western we see no reason to go to any other.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you! We appreciate your continued patronage! We look forward to your return.

"Very comfortable beds and excellent breakfast buffet."

5
11/08/2018

The beds were really comfortable and I asked for a quiet room and it was really quiet. The free breakfast buffet was excellent and very well stocked and fresh coffee/tea was served by waitresses. The hot coffee was also excellent. The hotel is also centrally located and the staff were very friendly and welcoming.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and thank you for the kind words. We hope to see you again.

"Wonderful service!"

4
10/08/2018

We only stayed for one night and were really impressed with the service! Katie especially (at the front desk) was helpful in more ways than one to look after things for us that was over and beyond her duties and was really appreciated! And the breakfast staff was very pleasant and attentive to everyone's needs; thank you! We were impressed with the lovely hot breakfast which also had cereals, waffles, variety of fresh fruit, juices, bagels and even hot porridge! It was really a great variety to choose from. Our room was clean and the air conditioner ran well! Bathroom was nicely updated and comes with a hairdryer. There was a separate closet with iron and board with plenty of room for hanging your clothes. The colour scheme was your old beige which makes it a little dark along with older furnishings which was ok. One thing that I noticed, were the pictures hanging on the walls. They were lovely but winter scenes and it is now summer. It would have been nice to have bright and colourful prints on the wall to make it more cheery! Over all it was comfortable experience. And thanks again to the wonderful staff!!

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and we truly appreciate the wonderful review, I know the staff will very much appreciate knowing they made a difference. We hope to see you again.

"vacation"

5
09/08/2018

We were on a trip to the east coast and Cornwall was our 1st stop out. Found the staff and all features of the hotel to be great. exceeded our expectations. Very clean rooms and staff were very friendly.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the review. We are happy you enjoyed your stay and we hope to see you again. Thank you for choosing Best Western.

"Maxville for Highland Games"

5
07/08/2018

My husband and I stayed at this hotel a couple of years ago. We found it clean, tidy, updated and beds were comfortable. The complimentary breakfast had a variety of options. The staff were very pleasant helpful. I also heard them laughing which tells me they enjoy their jobs. And I did NOT see one staff member with their cell phones out texting. Which was refreshing. We did not hesitate to book this hotel again when we came to Cornwall. A must stay!

ManagerCornwall, Front Office Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear jcnash1729, Thank you for the review. We are glad you enjoyed your stay and hope to see you again soon. Thank you for choosing Best Western.

"Fun place"

5
06/08/2018

They have it all. Outdoor pool. Bar in basement with billiards. Great dining and best ever breakfast. Staff always seems to have a smile and very helpful. Rooms are clean and some have hot tubs and a fireplace. Oh , when I ask for my bill to be emailed........I actually get it.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and we thank you for the review. We hope to see you again!

"Staff Amazing"

5
05/08/2018

Great place to stay all hotel staff are great rooms are spacious food is great presentation on plate is great! Winners Sports bar staff friendly and entertaining. Food in Sports Bar is tasty and well priced. Charlie and Doug on Wing night make the bar a wonderful place to enjoy.

ManagerCornwall, Front Office Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Edward, Thank you for the review and feedback. We are glad you enjoyed your stay and hope you will return soon. Thank you for choosing Best Western. Have a great day.

"Disappointment at the BW"

1
02/08/2018

When I opened the door leaving to guest rooms, the obnoxious door of refreshenerers gone amok. It was over powering. The stink continued I to the guest room and spraying perfume did not help. Additionally, the bed felt like a brick and the lumpy pillows added to the discomfort. Igaveup and checked out a 5:45am to buy breakfast. Although it was included in the price of the room, it wasn't served until 6:30am, and Icould not stay in the room to wait. The 1 star rating wAs for promptand friendly service during dinner on Wed night.

ManagerCornwall, Front Office Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Karen, Thank you for taking the time to review our property regarding your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Meh"

3
28/07/2018

Enjoy BW hotels. However the matress was harder than others. Left me tired and sore after the first night. House keeping missed cleaning out the dresser from previous guests. Room was damp from humidity. Hotel had no way of drying out the room. Damp sheets are not comfortable. Recieved $25 discount which I guess is ok.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize that you did not enjoy your stay and we hope you will come back and give us another opportunity to serve you. Thank you for choosing Best Western.

"Warm and comfortable"

5
25/07/2018

I stay at his hotel when I am in Cornwall. The hotel staff are friendly and helpful. The rooms have a warm, comfortable almost nostalgic feeling, like being at home. The location is good with plenty of restaurants and shopping minutes away.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you continue to enjoy staying with us and we appreciate the wonderful review. We look forward to seeing you again!

"Excellent Value"

5
24/07/2018

Rooms are wonderful. Breakfast has all needs accounted for. Check in very quick and smooth as well as check out. Décor is always clean and welcoming. Stayed here many times and each time I am not disappointed.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear John, Thank you for the kind words! We look forward to seeing you again!

"Conveniently Located, Pretty Curb Appeal and Great Pool"

4
22/07/2018

Travelling to Quebec City, we stopped in Cornwall. The Best Western Parkway was a smaller hotel, with 2 floors; quieter and conveniently located off the highway. You are welcomed with a smile and leave with a smile — the staff is very professional, genuine and HAPPY at this hotel, whether it's Dwayne at the Front Desk helping with auto routes to bypass construction in Montreal to the Breakfast crew — they know how to service their clientele and ensure that they are well taken care of. Not sure if our room had been updated, however, it was very clean, windows opened for fresh air and quiet on the 2nd floor. Queen beds were comfortable, bathroom small. Mini bar fridge an added plus!!! Classic country wooden furniture decor is fine, just could use a less is more approach to allow more breathing space and cleaner aesthetic. Feels a bit crowded with 4 to a room. Will opt for joining rooms next time travelling with 2 teens and 2 adults. The outdoor pool is a highlight, very clean, well-maintained, quiet, surrounded by nice gardens where we met wonderful guests and became a great place to unwind after a long drive. EXCELLENT Breakfast — nice selection of hot/cold options. Very friendly staff.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and truly appreciate that you took the time to share your experience with other travellers. We hope to see you again and thank you for choosing Best Western!

"Great Hotel with a great buffett breakfast"

5
15/07/2018

Clean hotel with excellent and efficient staff. The included buffett breakfast is miles ahead of the competition. Clean rooms with everything you could ask for. Convenient location is near to all kinds of restaurants and plenty of fast food options too. East to get to off the 401 and very easy to get back to the highway in the morning. This is a must do hotel if staying in the Cornwall area.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Bob B Thank you for the wonderful recommendation. We are happy you enjoyed your stay and we hope to see you again!

"Great Choice!"

5
15/07/2018

This was our first time to Best Western, Cornwall, ON. An excellent choice with a modern clean room, friendly and helpful staff, and easy off and on the 401 for our travels. Definitely would stay there again.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and thank you for the review. We hope you have an opportunity to return!

"My favorite Best Western hotel"

5
15/07/2018

I have stayed here many times and it is by far one of my favorite hotels. The rooms are always consistently clean, the beds are comfortable (I even bought a BW pillow to take home). The breakfast is probably one of the best you will find ata BW anywhere, since their restaurant is one of the best in Cornwall. I will always stay here when I am in Cornwall.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you continue to enjoy staying with us and we appreciate the kind words. Thank you, we look forward to seeing you again.

"Great hotel!"

5
09/07/2018

I have stayed at this hotel in the past and it's always been consistently very good. This time it was great! They have renovated and added to the hotel. We had room 173. It's way at the end of the hotel but the room was huge and had really high ceilings, a sitting area with a gas fireplace and a sofa bed. The bed was a king with a great mattress and nice pillows. The dressing area/ office is you need it has a huge closet a mini fridge and a microwave. The bathroom is HUGE and has 2 sinks. This room was a wonderful honeymoon room except for the small bathtub. It should have a walk in shower and Jacuzzi tub. Somewhat of a let down considering the rest was lovely! It also has a good gym and an outside swimming pool with tables, chairs and sun shades. Breakfast buffet was really tasty and kept fresh. The hotel is close to all types of restaurants, and retail stores. Close to the new causeway to the states. Great service! Pet friendly!

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the review. We are happy you enjoyed your stay and we appreciate the feedback. Thank you for choosing Best Western.

"Nice Improvement "

3
09/07/2018

We had been at this Best Western before and it felt tired. Without realizing we booked the same place and were impressed with the updates. The room felt newer and fresher linens, bed, and carpets, the outdoor pool was nice, clean and improved, and finally the breakfast was good. Our experience there was improved! Good job on the updates.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Nicole, Thank you! We are happy you gave us another chance and we hope to see you again.

"Excellent "

5
08/07/2018

My wife and I stayed here overnight on way to Prince Edward Island, and found everything to be superb! The customer service, the cleanliness, the breakfast that was complimentary with overnight stay and not to mention an excellent dining room experience for dinner. We highly recommend this facility and plan to stay here on our way back home!

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Doug, Thank you for the recommendation! We look forward to seeing you on your return trip.

"Elegant overnight"

5
02/07/2018

Stayed overnight during Canada Day. Friendly, helpful staff. Room was spacious, nicely designed and had usual amenities. Hotel also has excellent restaurant reviewed separately. Room even had electric fireplace.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and we thank you for the review,

"Nice place to stay"

5
02/07/2018

We stayed 1 night on are way to Quebec great hotel. Front staff great checked in early with no problems. Room was great on lower level quiet. Breakfast was good hot food and cold food very nice.Would stay again.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and we appreciate the recommendation. We hope to see you again!

"great place to stay"

5
18/06/2018

very clean, looks like it was just updated, the room we got was excellent. very large. the staff was great. Was pleasantly surprised at the great variety they had for breakfast. Disappointed couldn't use the pool, was closed to pending weather issues. Would come back.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear guest, We are happy you enjoyed your stay and we hope you will come back and see us again soon. Thank you for choosing Best Western.

"Nice play to stay"

4
29/05/2018

clean cozy and calm, are some of the good points on that place. Easy to access place and close to all types of restaurants. The lounge bar restaurant fron the hotel is a very cool place also. Warm welcome and very warm looking and feeling lobby

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the review. We are happy you enjoyed your stay and we hope to see you again! Thank you for choosing Best Western.

"Lovely place"

5
26/05/2018

About 7 yrs ago we were returning from Charlevoix PQ region to Ontario. It was a stormy day/night but we were expecting a range of hotel choices on the west island. Nothing but a fully booked one (since then a few hotels are springing up). Cornwall was next and it was 8pm by the time I checked us in. The Best Western (this was before it became the Parkway Conf etc) felt like a refuge after that drive. I was greeted by a warm and friendly older gentleman who offered me their luxury 1 bdrm suite (honeymoon suite?) at a reduced rate. I kindly declined and asked for the double queen. To my surprise he decided to give the suite to me for the same price! I wish I had noticed his name, I would have thanked him afterwards. Needless to say it was quite a special treat for a couple of weary travellers. Marble bath with double headed showers, separate dressing area, lovely living room etc. This is how we were introduced to the hotel. It was a very rare incident I'm sure. We ate in their Hops & Barley lounge and had a wonderful dinner. We recently stayed again but in a regular double queen room. It was spacious, clean and perfect. The H&B lounge is an attractor. It's done in a cozy old style, comfortable armchairs, even an old stuffed moose head over the fireplace, and a log wall. Great place to relax in the evening. The staff were very courteous and accomodating both at dinner and breakfast. This hotel will always be our stopover between Barrie and Montreal.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Teresa, Thank you for the wonderful review. We are happy you continue to enjoy staying with us and we look forward to seeing you again. Thank you for your patronage!

"Great experience"

5
23/05/2018

The hotel was a pleasant surprise. The room was clean and comfortable, staff was super friendly and helpful and the fitness center was by far bigger and better equipped than most hotels I have stayed in. I had to drive 30 mins to and from the office I was visiting from this hotel but it was a pleasant drive and the hotel was well worth the drive. the area the hotel was in was nice and the Cornwall park was great to get out and walk after a long day of working.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the wonderful review. We are happy you enjoyed your stay with us and we hope to see you again. Thank you for choosing Best Western.

"Wonderful visit"

5
22/05/2018

Stayed last nights & couldn't be happier about the staff at the front desk. Everyone was very friendly & seemed happy to be there. The breakfast staff was amazing! Very helpful & seemed genuinely caring! Stay here if you are coming to Cornwall!

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy to hear you enjoyed your stay and we appreciate the wonderful recommendation. We hope to see you again.

"May 16, 2018 Stay"

5
19/05/2018

I've stayed at this hotel many times and will continue doing so when in Cornwall. Great buffet breakfast and very nice restaurant to order evening meals.Room is very comfortable. I highly recommend it.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the wonderful recommendation! We look forward to seeing you again. Thank you for choosing Best Western.

"Still our favorite hotel in Cornwall"

5
07/05/2018

This is our 4th stay at this hotel - we come here annually for a family get-together. The hotel is still consistently excellent with very friendly and accommodating staff. Our room this year was one on the first floor on the pool side (not the parking lot) and without a fireplace, but that doesn't matter to us. The room was absolutely spotless, even looking at all the corners in the bathroom. The room had been made up perfectly by Wendy and the other 2 days it was Denise and she kept it just as spotless. Even though the hotel was quite busy over the weekend, we were not disturbed by any noise, and we had a great sleep in the very comfortable bed. The hot breakfast buffet was still excellent, although very slightly scaled back from previous years. You can also order off the menu or get your eggs prepared the way you like, not just scrambled. Our only disappointment was the change in the restaurant from previous years - it used to be fairly up-scale and that is what we were expecting. Instead, it now it has a fairly limited "roadhouse" menu. We won't bother eating dinner here again.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for your continued patronage. We are happy you once again enjoyed your stay and we truly appreciate that you took the time to share your experience with other travelers. We look forward to seeing you again. Thank you for choosing Best Western.

"Excellent!"

5
06/05/2018

We spent the night in a beautiful luxury room after our Stag! The Jacuzzi was awesome and the room was amazing! Would definitely recommend this room to everyone and the price was spot on! Thank you so much for a great stay!

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy to hear you enjoyed your stay and we appreciate the recommendation. We hope to see you again. Thank you for choosing Best Western.

"great accommodations"

5
02/05/2018

We generally stay at this location Great Sunday buffet which is included in the night stay Service is wonderful Rooms are clean Refrigerator could be set at a colder temp as it had no temp dial all in all very satisfied

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Steve We are happy you enjoyed your stay and appreciate your continued patronage. We hope to see you again soon!

"Friendly staff and excellent breakfast included in the stay"

5
30/04/2018

Very nice staff at check in and check out. Clean room with plenty of outlets to connect when travelling for business. I was very impressed with the breakfast. I see many styles of continental breakfast but this one is top of my list. Freshly poached eggs, nice selection of items. When the buffet was out of eggs, the lovely staff brought some to my table when they were ready. I will use this location again when travelling to Cornwall for business.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the wonderful review. We are happy you enjoyed your stay. We look forward to seeing you again.

"Date Night"

5
30/04/2018

Excellent service, reception desk, check out and charging stations for e-vehicles. The property is clean and well kept. The lobby is pleasantly decorated. Overall experience was perfect for our

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and we hope to see you again. Thank you for choosing Best Western.

"Great location, great staff and service!!"

5
29/04/2018

Easy check-in and had a room upgrade as a surprise! Went to the sports bar for food and drinks with family & friends! Then a short walk back to a comfortable mattress. We had a welcome bracket and even a buffet voucher for 2 people which was a great way to start our Sunday

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Yvan, We are happy you enjoyed your stay and appreciate the review. We hope to see you again.

"Super staff, food and above beyond amazing"

5
26/04/2018

A group of 45 Red Hat Ladies joined from various cities on Wed. April 25th for a group function. The servers were welcoming, professional and so attentive to our every need. The food prepared which was a lovely selection to chose from was appetizing, plentiful and served to all on a timely manner. I would like to applaud the management for the staff he has chosen to keep his facility functioning like a top notch machine. Everyone was beyond pleased and I definitely when in Cornwall again will stop by for a mouth watering meal, served by attentive and happy staff. Five star rating is not high enough they deserve more. Do give it a try from a couple, family outing or a large venue I am certain you will receive the same service we enjoyed.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you and your group enjoyed your meal in Hops & Barley Restaurant. The servers were happy to have a fun group of ladies and thank you for the wonderful review. We hope to see you again.

"A great stop along the 401."

5
25/04/2018

Too far a drive for one day so we booked a deluxe room and were not disappointed! Our dog was with us and the hotel was very accommodating. Beautiful grounds and good parking. We had a king bed with a separate living room where we enjoyed a delicious dinner from room service. We are staying there again on the way home Monday.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and we look forward to your return. We wish you safe travels!

"best in town"

4
16/04/2018

have stayed before and continues it be the best accommodation in Cornwall. Staff are pleasant, accommodations very nice, and the hotel is quiet at night. The only small negative is the buffet breakfast which is not very hot.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and we thank you for the review. We apologize if the food on the breakfast buffet was not hot. In future should you encounter this again, please do not hesitate to let one of our wait staff know, I know they will do their best to correct any problems and ensure you have a great breakfast. Thank you for choosing Best Western.

"Great hotel, highly recommended"

5
05/03/2018

This hotel is very Cozy. The staff are Very warm and friendly. Our room was very clean and the beds were very comfortable. The free breakfast was amazing and the dining room was rustic and cozy. We came as a group of 30 and their online check in was issue free. I highly recommend this hotel.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Tony, Thank you for the review. Your comments are truly appreciated and we are happy you enjoyed your stay. We hope to see you again!

"Cute bar and restaurant "

4
25/02/2018

I booked this hotel through Priceline. I booked a Jacuzzi suite but when we arrived, we did not have a jacuzzi room and there were none available. Needless to say, we were disappointed. The room was beautiful and very spacious. Largest bathroom I have ever seen in a hotel. Double sinks are a nice touch. Even had robes for us to wear after bathing. Nice fireplace and the bed was super comfy. The only complaint, minus the missing jacuzzi, was a distinct odor of mildew in the room as soon as you opened the door. I got uses to it after a bit. Just too bad in a beautiful room. The included breakfast was amazing. The bar area is very cute. Will definitely go back again, but we will ask for a different room.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, I do apologize for the confusion on your reservation, our king mini suites do not have the jacuzzi tub. I also apologize for the odour and have asked our director of housekeeping to investigate. We do hope you will return and provide us with another opportunity to serve you. Thank you for choosing Best Western.

"Overnight Stay"

4
05/02/2018

We have stayed here various times, always in winter, our on route stop over. It's always a fun experience for us after harrowing driving experiences in winter conditions. The staff are always friendly and helpful.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Linda, We are happy you continue to enjoy staying with us and we appreciate that you took the time to share your experience with others. We look forward to seeing you again!

"Very friendly service"

4
04/02/2018

Very friendly staff but the property itself looks a bit tired. It would certainly improve its look by a lick of paint. There are more than enough car park spaces as well, good food in the hotel bar, very big portion as well.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Roy, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you again.

"Great dog friendly hotel"

4
03/02/2018

A great, and very dog friendly, place to stay! My only was the hotel dog friendly but the staff actually interacted with my dog - we were both made to feel really welcome. The breakfast buffet was hot, tasty and the staff were wonderful.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy to hear you enjoyed your stay and we hope to see you again. Thank you for choosing Best Western.

"Loved this hotel! Very per friendly"

5
03/02/2018

I would definitely stay here again. Very pet friendly. The breakfast was amazing! They gave us a tray so we could eat in our room. Room service for dinner was also very fast. There is a good grassy area outside to walk the dogs.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and appreciate the wonderful comments. We hope to see you again.

""401" Travel"

4
13/01/2018

This is a great location to stay when wanting a location close to the highway without being too close. The place is pet friendly, has a buffet breakfast included in the stay, and each room has an extra inside door which blocks almost all hallway noise. My only problem is the beds are a little on the hard side. Good for a one night stay but I wouldn't be able to handle more than that or I would have a sore back.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the review, your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

"Best hotel experience in Ontario"

5
07/01/2018

This is the cleanest hotel I've ever stayed in, with very thoughtful and polite staff. The rooms are extremely comfortable, and I go out of my way to stay here. The quality of the breakfast (which is generally complimentary) needs improvement.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Emily Your business is very important to us and we value your feedback. We are happy you enjoyed your stay and we hope you will come back and see us again soon. Thank you for choosing Best Western.

"Weekend getaway"

5
06/01/2018

We booked a stay the the Cornwall Best Western to be closer to Upper Canada Village which we visited to see the lights. We took our dog and were surprised by a welcome package for her including dog treats and extra towels. Attached restaurant and bar was quaint and clean with a very comfortable lounging area with small tables and arm chairs. Great hot breakfast included in our room rate as well- such a great over-all experience.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the review. We are happy you enjoyed your stay and we hope to see you again.

"Updated Review - WE KEEP COMING BACK"

5
05/01/2018

I am reissuing this review - as on the last one I mistakenly provided an overall rating on 1 and it should have been 5 - apologies * we have stayed at this facility on several occasions and we keep coming back - great facility - great location - super friendly and accommodating staff - pet friendly and welcoming location - love the rooms at the far end of the hotel - most recently room # 171 ( fantastic ) - great value

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Thank you!

"What a gem of a place! "

4
03/01/2018

Honestly! We've stayed at a lot of hotels, as avid travels. This one in particular we really enjoyed and actually wished we had more time there. After a 12 hour white knuckle kind of drive to get to our half way point between Windsor and Vermont, we were only disappointed at our very late arrival and lack of ability to enjoy the hotel longer. As soon as we walked in the beautiful decor, warm lodge at Christmas type feels and kind staff were only the beginning of how comfortable we felt. The rooms were very nicely appointed with a beautiful fireplace in or room, they even took time to leave a treat, doggy and other amenities for our pooch too! Sometimes it's the little things! We were super close to an exit making it easy to bring the dog out. Also... CAA members dogs get a free stay! Right off the main exit of the highway, plenty around food, gas, Starbucks. We were really happy. Food in the main bar was quite good, honestly better then expected for hotel. I felt very much like we were in a nice restaurant. And breakfast considering it is free, was a fantastic way to start our journey to Vermont. If we are ever in Cornwall again... we will be sure to stay with you again. Thanks for everything!

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the wonderful review. We are happy you enjoyed your stay and we look forward to seeing you again. We wish you safe travels.

"Will definitely return "

4
03/01/2018

This was one of the best romantic getaways we've had. We stayed in a suite with a fireplace and jacuzzi. Minor problem with the heater in our room was fixed promptly. The King Sized bed was so comfortable! I would recommend asking how to work the jacuzzi before you start filling it. We struggled with getting the plug to stay plugged and there were no instructions on how to work the buttons and knobs. The breakfast included in our room was definitely the best we've had at a hotel. The food was fresh, there were lots of choices and the service was super friendly. While the hotel has a rather dated decor, it is clean, comfortable and cozy. There is none of that generic hotel chain feel! We will definitely be back!

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We appreciate the comments and we look forward to seeing you again soon. Thank you for your patronage.

"Very good value for the money"

5
03/01/2018

The last time we stayed here was 2011. The hotel is just as nice now as it was then. They have updated some of it but have kept the best parts the same. It is such a quaint hotel. We love it! The staff are always very friendly, helpful and professional. Will stay here any time we are in Cornwall!

"A great place to stay"

5
03/01/2018

If you want an affordable and comfy stay with a very good breakfast this is the place to stay. Close to everything and very comfortable. We were there during the Christmas holidays and the hotel restaurant was closed but they had a list of close by eateries that were opened and a list of others that would deliver also. Great service. We have stayed there many times and have never been disappointed.

"Amazing"

5
02/01/2018

Amazing staff and great service would definitely recommend this place to anyone. The food was amazing the rooms were very comfortable and overall very accommodating. Close to everything you need and do much more

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Melanie, Thank you for the wonderful review and recommendation. We are happy you enjoyed your stay and we hope to see you again. We wish you Safe Travels!

"We keep coming back"

1
28/12/2017

Great facility - great location - super friendly and knowledgeable staff - pet friendly and welcoming facility - we enjoy the dining room when we have had the occasion to eat there - and we love the rooms at the far end of the hotel - most recently room number 171 - fantastic. great value - as we said - we keep coming back

"We keep coming back"

5
28/12/2017

We have stayed at this facility on several occasions and we keep coming back - great facility - great location, super friendly and accommodating staff - pet friendly and welcoming location - love the rooms at the far end of the hotel - most recently room # 171 ( fantastic ) - great value

"Very Nice and the breakfast was wonderful"

5
28/12/2017

The Hotel was very pleasant to stay and the breakfast was wonderful. Very clean and the bed was very comfortable. The price we paid was very fair and the staff was extremely helpful. I would recommend This Hotel was very nice.

"On route to Quebec for Christmas."

5
24/12/2017

My go to location when in Cornwall. Location is easily accesible and rooms provide space for my family of 4. Have been going to this location for 10 years. My family looks forward to the location each year.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you continue to enjoy staying with us and we look forward to seeing you again next year! We hope you had a wonderful Christmas and wish you a Happy New Year!

"Welcoming and Flexible"

4
24/12/2017

Travelling in a terrible snow storm we were compelled to stop for the night. Being this hotel is close to the highway exit and pet friendly we inquired about getting a room. They had an upstairs double bed available; however, this wasn't feasible for me being there isn't an elevator in this establishment. Sadly I can't do stairs. Kindly and without hesitation, the clerk upgraded us to a room in the main floor at no extra charge to accomodate us. The employees at this hotel were all welcoming and extraordinary. The only disappointment was the buffet breakfast. It wasn't appetizing. The coffee was of poor quality, the scrambled eggs were watery, the Italian sausage salty, the hash browns oily and the bread pudding tasteless. Apart from the breakfast all was perfect.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy that the front desk was able to accommodate your needs and am sorry that you did not enjoy the breakfast. Your comments have been passed on to our food and beverage team for review. Thank you for choosing Best Western.

"Excellent stay!"

5
21/12/2017

Would stay at this hotel whenever I visit Cornwall. Friendly service at every turn. Staff always smiling and attentive. In an area close to amenities as well. Enjoyed the Christmas decorations throughout downtown, very impressive.

"Pleasant Stay"

4
19/12/2017

Although the decor is dated, the hotel was clean. Our bed was very comfortable. The water pressure in the shower was good. Our room had a jacuzzi that was huge and a fireplace that made the room cozy. All of the staff are very friendly and courteous.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and we thank you for sharing your experience with other travelers. We hope to see you again and would like to wish you a Merry Christmas!

"Great Hotel! Excellent staff!"

5
18/12/2017

Clean & comfortable room, friendly helpful staff. Was staying for a group Christmas party. Banquet food was excellent. What more can you ask for?! Very happy. Would stay again, in fact have re-booked for next year!

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Robert Thank you for the wonderful review! We are happy you enjoyed your stay and we look forward to your return! Merry Christmas!

"Great Location"

5
17/12/2017

We went there stayed 2 nights the staff and Restaurant is amazing. Close to everything nice pool and the food is great. I definately recommend this place comfy affordable and worth it. The rooms are very coozy and comfortable. The front desk staff always there with a smile and very helpfull.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Robert, Thank you for the recommendation! We are happy you enjoyed your stay and we hope to see you again. Merry Christmas!

"Pleasant stay"

5
17/12/2017

Enjoyed our stay (only one night) very much. Staff is very friendly and helpful. Excellent breakfast and hotel has an excellent in house restaurant which we have used on previous trips. Also there is an in house bar.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Hans We are happy you enjoyed your stay and appreciate the review. We look forward to seeing you again and hope you have a Merry Christmas!

"Bed bugs"

1
14/12/2017

The room I stayed in had bed bugs. Only stayed one night. As I was returning home I had itchy welts on arms legs, chest and head/neck. Stayed at this hotel many times and never had an issue. This location is always busy, they may not be doing the proper upkeep.

"Would Recommend"

5
10/12/2017

Comfortable, cozy and very affordable. Totally enjoyed our stay. The complimentary breakfast buffet was a great bonus.Have stayed here in the past but in a different room, enjoyed that stay as well. Would definitely stay here again in the future.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and appreciate the recommendation! We hope to see you again soon. We wish you safe travels.

"Cozy & Peaceful"

4
24/11/2017

Lovely hotel - very pet friendly. Our dog loves the "welcome package" that he gets (cover for the bed, his own towel, poop bags and 2 dog biscuits). We usually get a second floor room facing the parking lot as my daughter LOVES to curl up in the window and we just adore the second inner door that blocks out the hallway noises. Makes us feel like we're home.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are glad to hear you enjoyed your stay and we appreciate the time to you took to share you experience with other travelers. We hope to see you again!

"Clean, friendly and comfortable."

5
19/11/2017

The Cornwall, Ontario Best Western is great experience and a wonderful place to stay. The hotel is welcoming and comfortable. The staff is very accommodating. I have no hesitation in recommending this location.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Hank G Thank you for the great recommendation, it is truly appreciated. We hope to see you again and thank you for your patronage.

"Our 'go-to' hotel in Cornwall"

4
19/11/2017

Affordable rate. Welcoming front desk. Clean rooms. Breakfast is included and it's not just a couple of things. Eggs, sausage, oatmeal, muffins, waffles, fruit, yogurt and other good things! Check out was quick. Centrally located.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the wonderful review. Your patronage is truly appreciated and we look forward to seeing you again. We wish you safe travels!

"Surprising gem in Ontario"

4
17/11/2017

Work suggested this property and I was very pleased with the site - extremely clean and everything in excellent working condition. Entire site very well cared for and service offered with a smile!! Also pleased to discover no language barriers!

ManagerCornwall, Front Office Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Damon, Thank you for the wonderful review. We are happy to hear you enjoyed your stay and we hope to see you again. Thank you for choosing Best Western.

"Quaint, Comfortable and Quiet"

4
13/11/2017

Stayed at this property over a cold weekend in November. Despite the time of year and the weather, the hotel was quite busy. The hotel was well staffed for the number of people there and all the staff I encountered were friendly and accommodating, especially in the restaurant. I had a queen deluxe room at the end of the west wing, the most striking aspect of which was a large wood burning fireplace. Alas, no wood was provided to try it out (probably a good thing) but the room did have a faint but not unpleasant, wood smoke smell, The room was large with ample seating and six lamps so visibility was not an issue. The bed was comfortable (no pits), there was a small food prep area with a microwave and bar fridge and ample hot water. Best part of the room was that it was quiet. Even though there were kids running around in the hall, the room had a double door entry which blocked out all but the loudest noise. The AC/heat unit worked very well and it too was quiet unlike most hotels. The windows in the room were screened and could be opened when the weather is warmer. I ate all my meals in the restaurant and both dinner and breakfast selections were ample and reasonably priced. The atmosphere of the property is more lodge-like than hotel as the dominant decor is heavy wood beams and dark colours. The room furnishing were also wood (pine). That along with the fireplaces everywhere made it perfect for a cold fall weekend. Lots of parking, internet worked fine and there is a fitness room with newer equipment. A separate card is required from the front desk to access the fitness room. This is a bit inconvenient but it ensures only people actually using the equipment have access to it. If you are travelling to our through Cornwall and need hospitable accommodations, I definitely recommend staying here.

ManagerCornwall, Front Office Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Thank you for the lovely review. We are glad you enjoyed your stay and the amenities. We hope you will come back and visit us soon. Have a wonderful day.

"Helpful staff"

4
12/11/2017

My oldest brother's birthday brought us to Cornwall. The first time in 40 years the 4 boys came together. The wife and I were the only one staying at the hotel. The staff (Karen) at the Best Western, in Cornwall, suggested to bring all 14 people in for breakfast. We did and it was wonderful, we even had our own private room in the breakfast area with a large table and a beautiful private waitress named (Wendy). She suggested to us, a family and friend photo in the front lobby. As we all agreed, she moved 4 large chairs to accommodate the 4 boys sitting in front and the rest in the back. Beautiful photos......that will last a lifetime. We can't thank you folks at THE BEST WESTERN enough. See you all soon...Harold Koolstra

ManagerCornwall, Front Office Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Thank you for the feedback. We are glad you enjoyed your stay and very happy our staff was able to assist in making this a wonderful family gathering. Hope to see you again soon.

"Excellent Hotel"

5
11/11/2017

This is a really nice, quaint hotel that doesn't feel like it belongs to a big chain. The charmingly dated decor and furniture was not a bad thing at all. I thoroughly enjoyed my stay and would happily come back here again.

ManagerCornwall, Front Office Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Thank you for the review. We appreciate it. We are looking forward to your future visits. Have a great day.

"My experience"

5
10/11/2017

This was my first time in Cornwall and staying at the Best Western. Great location, great amenities and friendly and very helpful staff. Would definitely recommend staying there and I myself am planning it again

ManagerCornwall, Front Office Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Thank you for the review. We appreciate the feedback. Looking forward to your next visit. Have a great day.

"Business Use"

4
06/11/2017

Best Western has a very nice facility for business use with ample board rooms. The restaurant & bar are well staffed with wonderful people. The entire facility is very clean and welcoming. I would recommend staying here for pleasure of business. One of the nicest hotels in Cornwall.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the recommendation! We are happy you enjoyed your stay and we hope to see you again soon. Thank you for your patronage!

"Best Western Parkway Inn & Conference Cnt, Cornwall, Ontario"

5
06/11/2017

Excellent hotel from the moment we arrived until checkout. Suite was absolutely spotless, well appointed and wifi great service. Our morning breakfast was served hot and delicious, service was excellent. I would highly recommend this hotel to my family and friends. One of the best we have stayed in.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the wonderful review. We are happy to hear you enjoyed your stay and we hope to see you again. Thank you for choosing Best Western!

"Stay at the comfort Inn for beter value"

2
03/11/2017

This property is over prices for the room and amenities. The air conditioner was noisy and we were unable to regulate it. The decor and room were old. I had better rooms at the Comfort Inn. Save your money and stay elsewhere.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are currently working with Best Western's design team to find a new furniture package for our guest rooms. We recommend reserving early to get the best rate as our rates do fluctuate based on demand. I do hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great night"

5
01/11/2017

I had the most cleanest room and the decor was beautiful, had a fireplace but too bad that we can't use it well... I didn't check with the front desk if I could. Overall beautiful place and friendly service

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and we hope to see you again the next time you are in Cornwall. Thank you for choosing Best Western.

"En route to Quebec for business"

5
25/10/2017

Hi We decided to break our drive to Hudson Quebec by having a stop over in Cornwall Ontario. We chose the Best Western Inn and Conference Centre. Excellent choice. We arrived at 3:30 pm to an informative and prepared front desk staff. The lobby was clean, smelled fresh, and was well lit. The lobby washrooms were immaculate. Our room was a double queen. It was spacious and with a decorative outlay that was cozy and functional. I like fireplaces, so I loved the electric one. The small touches like the burgundy bed rolls and the bookshelf added a homey feel. Lots of wood accents and a well stocked bathroom with quality amenities. And a large flat screen TV. Clean remote as well. And! A fridge to store our cooler foods in. My one suggestion would be possible bottled water in the fridge, or even better, a Brita available to fill up. We had reservations in the lounge, Hops and Barley. It was lovely. We had to wait a little, but our hostess Julie was always checking on us, and our server Arlene was very kind. We had The Burger and the Poulet a La Fabian. Delicious, well plated with good portion size. Make sure you double up on the cushions in your chair! Those chairs are deep and big!! We checked out at 12 noon and we got double reward points!!! Please take the time on your travels to make this a stop for you, whether for pleasure, business, solo or with the family. The Best Western Cornwall accommodates all with fabulous service.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Teri, Thank you so much for the wonderful review. We are happy you enjoyed your stay and truly appreciate that you took the time to share your experience with other travelers. Thank you for choosing Best Western.

"Great Accommodation"

5
23/10/2017

The staff were friendly and accommodating. The room was clean and the bed comfortable. There were many selections for a cold or hot breakfast and everything that I choose to eat tasted fresh and flavorful. I would recommend this Best Western in Cornwall, Ontario.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the review and recommendation. We hope to see you again.

"Lovely Cozy Inn"

4
23/10/2017

We spent one night here while in town to watch our son play hockey. While it is a Best Western it also has the atmosphere of a cozy inn complete with lounge/bar and restaurant (beautiful cozy space with fireplace and excellent food by the way!) The front desk staff were cheery and professional and a pleasure to deal with for check-in and check-out. The rooms have a warmth complete with real wood furniture and high ceilings, and again, it feels more like an inn. We traveled with our small dog and very much appreciated the 2nd door within the room that blocked the bedroom area off from the bathroom and door to the hallway, further insulating any noise from the hall. Again, the food was fabulous, we had a small issue with dinner service (*note to hotel in the BW review) due to a wedding in the restaurant at the same time, but not one that affects the amazing quality and presentation of the food or the polite staff in any way. We will definitely return!

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your overall stay and do apologize for the delay in the restaurant. We thank you for the recommendation and we hope to see you again

"Very Enjoyable"

5
23/10/2017

The staff were very friendly and helpful. We ate dinner at the restaurant and the food and service were excellent. The location was quiet and conveniently located from the highway. The room was spacious yet cozy and very clean. Would recommend to anyone and would definitely stay there again.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the review and recommendation. We are happy you enjoyed your stay and we hope to see you again.

"A Comfortable Stay"

4
22/10/2017

The Hotel is an older facility, going back to when a darker, brick featured theme was popular. Having said that, our check in was fast and pleasant, our room was also darker, with a brick fireplace, very clean, quiet, and comfortable. All the staff were polite and pleasant. What really jumps out is the fantastic breakfast that is included in your stay. When most facilities say they have an inclusive breakfast it is usually a sad affair on paper or styrofoam and bland microwaved egg and unidentified meat product. This is a wonderful breakfast that will start your day with a smile (mine sure did). If we pass through again, this will be where we stay!

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy to hear you enjoyed your stay. We appreciate the review and hope you have an opportunity to return. Thank you for choosing Best Western.

"Very Large, Comfortable Room"

4
17/10/2017

Spent one night here recently. The room was large and airy with sitting area and fireplace. Despite the fact that there is no lift, the staff was very helpful in getting us and our luggage upstairs. Extremely comfortable bed and pillows.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Jan, We are happy you enjoyed your stay and thank you for the review. We appreciate you patronage and hope to see you again.

"Best Western Parkway Hotel, Cornwall, On"

5
17/10/2017

We were received by friendly welcoming staff. Our room was comfortable and clean, and our request for early check-in was honoured. On the whole, the hotel was comfortable and clean and very well run. Service during our evening meal was excellent. Our overall experience at this hotel was excellent

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the wonderful review. We are happy you enjoyed your stay and we hope to see you again. Thank you for choosing Best Western.

"Best Western Parkway Inn Cornwall"

5
17/10/2017

The rooms are wonderful. The staff are excellent, helpful, friendly and service is great. The food is amazing. I am told the Chef insists on everything being homeade. We keep going back for all those reasons.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Lise, Thank you for the kind words and for taking the time to share your experience with other travelers. We look forward to seeing you again.

"Overnight couples stay"

4
16/10/2017

Stayed here overnight in the luxury suites and loved the place. It is an older building but everything is clean and comfortable. The room had a separate sitting with a TV and fireplace. The bedroom also had a TV with a whirlpool tub. The bathroom had two sinks and the shower was big enough for two and had two separate shower heads. It was our anniversary so we played golf at Upper Canada Village then back for dinner. The room also included the buffet breakfast which was very good as well.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and truly appreciate that you took the time to share your experience. We hope to see you again. Happy Anniversary!

"Lovely stopover"

5
13/10/2017

Clean, conveniently located and friendly hotel where myself, my husband, 2.5 year old daughter and 2 month old baby felt very comfortable during a stopover in Cornwall to visit Upper Canada Village's Pumpkinferno. Checking in and out were speedy, and the crib we requested was already set up when we arrived. The included breakfast buffet was excellent!!

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy to hear you enjoyed your stay. We appreciate the review and hope to see you again.

"Great Overnighter!"

5
10/10/2017

Visited Upper Canada Village for Pumpkin Inferno and decided to stay over. We had a mini King suite with fireplace and hot tub. The room was great, the tub fabulous and the fire romantic. The staff was friendly and we were pleasantly surprised with the experience.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and appreciate the great review. We hope to see you again!

"Comfy & Clean Rooms"

5
10/10/2017

Delighted to check in, and find a clean room with a fireplace! Beds were comfy, sheets were crisp. Great breakfast the next morning with all the fixens. Nice restaurant on site for the evening if necessary. The beer was a little pricey $10.00 for a glass compared to the U.S.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for sharing your experience with other travelers We are happy you enjoyed your stay and we hope to see you again. We wish you safe travels!

"best night sleep"

5
10/10/2017

I've been studying working 2 jobs and the best sleep i've had in a while. visiting family was great to stay here. no need to worry about anything. will come here every time I visit for sure. good service polite people and all was super clean.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy to hear you enjoyed your stay and we appreciate that you took the time to share your experience with others. We hope to see you again!

"Another great stay"

5
08/10/2017

We have stayed at the Best Western in Cornwall several times and have not been disappointed. We had a very good room (which was clean, quiet, comfortable and fully functional) on the second floor and facing the parking lot, as requested in our reservation Although we considered going out to another restaurant for dinner, we chose to eat in the hotel dining room instead.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We truly appreciate your continued patronage and thank you for the wonderful review. We look forward to seeing you again.

"Top of the line BW"

5
05/10/2017

I could not have been more satisfied with the room that the manager selected for us. The next time I am in Canada I will definitely book a room at this motel. The food was excellent and proper with the friendly servers seeing to our and everyone elses needs. Could not have done better.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you so much for the wonderful comments. We are happy you enjoyed your stay and we hope to see you again.

"Great Hotel"

5
04/10/2017

We have stayed at this hotel on several occasions! It is excellent and the staff is always so helpful and efficient! Great breakfast and room accommodations! Although our first stay was approximately 20 years ago, the fact that the hotel has been maintained at such a high level is a real testimony to the management and staff!

"Central to everything"

5
02/10/2017

Clean, very professional and friendly staff. Liked the double door design to cut down on hallway noise. Good coffee. Loved the moose! Walking distance to loads of places to eat. Would highly recommend.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and we appreciate the review. We hope to see you again!

"Don't Judge the Hotel by its Parking Lot"

4
26/09/2017

Don't judge this Hotel by the Parking Lot or its exterior appearance. Inside the rooms were immaculate and the staff was professional, courteous and helpful. Décor a little dated but overall a very, very good place to stay.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Shawn, We are happy you enjoyed your stay and appreciate the comments. We hope to see you again!

"Great place to stay"

5
26/09/2017

This is a great place to stay. The staff, rooms and restaurant were all great. Very nice people here. We were very happy with our stay here. We decided to get the King luxury suite and it was very beautiful with a lovely whirlpool tub. Bed was comfortable and plenty of space in the room, it was like a little apartment. Would definitely stay here again, loved it.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for sharing your experience with other travelers. We are happy you enjoyed your stay and hope you have an opportunity to return. We wish you safe travels!

"Super staff"

5
26/09/2017

In addition to a very classy and comfortable place, this BW hotel can boast of exceptionally friendly and helpful staff. We also appreciated the cleanliness everywhere in and around the hotel. Loved the delicious options available for breakfast, which was included. It was a perfect place to retire to after a busy and hot day in Ottawa. Easy to get to, and then easy to hop on the 401 to continue our journey the next morning.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Helen, Thank you for the wonderful review. We are happy you enjoyed your stay and your comments are very much appreciated. We hope to see you again!

"Recent Stay"

5
25/09/2017

I stayed at this hotel this past weekend and thoroughly enjoyed the experience. The staff are very pleasant and helpful. The room amenities were very clean and up-to-date. The complimentary breakfast was a welcome addition.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Brenda, Thank you for the review. We are happy you enjoyed your stay and we hope to see you again. Thank you for choosing Best Western.

"Outstanding Experience"

5
25/09/2017

Stunning rooms. Incredibly friendly & helpful staff in all services; front desk, dining room & maids. Outstanding food. With respect to the minimum number of words required for this section; sometimes an outstanding review can be brief & concise.

"Group stay for wedding "

5
17/09/2017

Stayed here for two nights . Check in and out was fast and easy. I booked multiple rooms for a wedding , Adam was FANTASTIC to deal with. I called many many .. many times with changes, requests etc and he never made me feel like I was a bother! He was accommodating and professional. All staff were friendly and the restaurant on site was huge and allowed for easy , no wait seating for the yummy breakfast Buffett even though they were completely booked at the hotel. Rooms were comfortable and nice.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and that all went well. We appreciate your comments and hope you have an opportunity to return.

"Quite nice for a stopover stay"

4
17/09/2017

This hotel must have been quite something in it's day. The rooms are very large (we had a king bed) with an electric fireplace and sitting area, fridge, separate washroom area and a door that closed off the washroom area from the rest of the room. As others have pointed out, this also acts as more of a sound barrier from the hall. This is a two storey building that does not have an elevator so if you have any restrictions with mobility, you should request a ground floor room. As with all older hotels, it has a musty smell that you can tell they have tried to get rid of albeit unsuccessfully. That was my only complaint. The staff were very nice and everything was clean and tidy.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear guest, We are happy you enjoyed your stay and we appreciate your comments. Your feedback is important and will help us identify the areas we need to work on. We hope to see you again.

"Really Nice"

5
16/09/2017

It was very easy to find this place. The lobby is very nice. There is not elevator to the second floor, but the people at the desk are very helpfull and will help carry your luggage up for you. The rooms are nice and big and have an extra door you can close between your room and the hallway. So it makes it very quiet in your room.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Nancy, We are happy you enjoyed your stay and appreciate the kind words. We hope to see you again.

"Lovely pet-friendly place to stay"

5
15/09/2017

Well maintained, clean, quiet and welcoming. Enjoyed the extra touches as we were travelling with our dog including extra sheet, treats and doggie bags. Room was great as the second door provides a buffer from hallway noise and helps everyone sleep better. We were able to enjoy the hot breakfast buffet in our room as staff were very helpful in getting us to-go containers.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear guest, Thank you for the great review, we appreciate your comments and hope to see you again. We wish you safe travels.

"Great Experience"

5
15/09/2017

The check in was fast, easy and enjoyable. Staff all presented very well. The theme and decor of the guest room was so unique. I had a lovely meal in the lower sports bar while I watched the Jays game. My only complaint was that the guest room had an odd smell when i walked in. I would definitely stay at this hotel again.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and we appreciate the recommendation. We hope you have an opportunity to return.

"35th Anniversary Trip"

4
13/09/2017

Very nice stay at a very good hotel. Staff was very nice and the food (especially breakfast) very good, our main dinner was good (the French Onion soup excellent) though they were a little slow serving the main course. The room was very good, the bed huge and fine.

"Trip to Cornwall for business"

5
09/09/2017

Good hotel for business and pleasure. Closed to shopping mall and highway 401 for easy exit. Good friendly front desk staff. Good restaurant for breakfast, lunch and dinner. Good house keeping staff and rooms are very clean

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the review. We are happy you enjoyed staying with us and we hope to see you again soon. We wish you safe travels.

"Great choice!"

5
08/09/2017

Impressed with the overall stay here. Comfortable large room w queen size bed and sofa. Best experience w breakfast we've had. I assume just from our relaxed and positive experience at breakfast that their restaurant and pub food would be excellent. Desk staff were exceptionally pleasant and helpful, giving us another 10% discount we had overlooked. Tired from 10 hour drive mostly in rain, we ordered pizza delivered from Cornwall Pizza, with pop, plates , napkins and utensils. Would do that again also. No disappointments here!

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Mary Ann, Thank you for the great review. We are happy you enjoyed your stay and we hope to see you again. Thank you for choosing Best Western.

"Clean, Friendly, All Amenities"

5
08/09/2017

Clean, Friendly, All Amenities. Our room was a two-queen-bed room, which was remarkable. Large and spacious; very comfortable. Decor was spot-on; a book-shelf with some reading books was a pleasant surprise. Breakfast was included and is a full buffet breakfast, including a staff member preparing custom omelettes on the Sunday morning breakfast.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and appreciate the review. We hope to see you again! Thank you for choosing Best Western.

"GREAT EXPERIENCE"

5
06/09/2017

The room was huge and extremely clean. The fireplace was a nice touch. There was an entry way when you came so it blocked the noise from the hallway. We had a dog with us and the attention they gave him was so nice. We got a bag with a roll of doggy bags with treats. Plus we got an extra sheet to put on the bed. I guess they just knew he was going to be sleeping there.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and we appreciate the great review. We hope to see you again the next time you are in Cornwall. Thank you for choosing Best Western.

"Best Overall Hotel To Stay At"

5
06/09/2017

The hotel is the best over-all hotel to stay at for ... Cleanleness, Service, Pool, Exercise Area, Parking, Food, Sleeping, Internet Access, Business Area and price. ... We always try to get to this hotel at least twice a year.

"Hotel"

5
05/09/2017

Wonderful hotel and restaurant! We always enjoy our time here. Staff is friendly and courteous and food is excellent. We also bring our pet and they give us a doggie bag with sheet for bed and towel. Some treats and doggie bags.

"Good Experience Overall"

4
04/09/2017

We got this room on points; otherwise, I'd have looked elsewhere because the price seemed very high. Most remarkable was the friendliness of the staff. Everyone seemed happy to be working there and the service was excellent. The included breakfast feature is lovely--a good buffet with service staff all over the place. Our only criticism was the quality of TV. The display was grainy, and to get a guide, we had to go to a specific channel. Not a huge deal, but for the room rate I would have expected better.

ManagerCornwall, Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Sandy, Thank you for letting us know of your experience. We are happy you enjoyed your stay and we apologize if the TV reception was not good, I have asked our housekeeping staff to report any rooms with this issue so that we can attempt to fix it before guests arrive. For future reference the TV channel listing guide can be found in the Guest Directory located in each room. Thank you for choosing Best Western.

"Quiet, clean room"

4
01/09/2017

Surprisingly quiet rooms. A wedding party was there when I arrived and I did not hear any noise all night--even in my lower level room. The room has a clever design to separate the bed from the main hallway (the bathroom and an interior door to block out sound). Larger than average bar fridge in the room. Kind of a county decor to the room. Check in staff was friendly. I did not have the breakfast, so I cannot comment on that.

ManagerCornwall, Front Office Manager at Best Western Parkway Inn & Conference Centre, responded to this review
Dear Philip, Thank you for the feedback and choosing Best Western. We are glad you enjoyed your stay. We hope to see you again soon.

"Very clean rooms and the staff was exceptional!"

5
30/08/2017

We have stayed here on two separate occasions while travelling, with our two small dogs. When we checked in (we didn't have reservations) the staff were actually saying sorry they couldn't give us a room on the main floor for our dogs. They were very professional and friendly. They even gave us a check in bag for the dogs containing a sheet, a towel, some poop bags and a couple of treats. The rooms were beautiful and very clean. The entire property is very clean and well maintained. To finish off our stay we had a contentional breakfast that was outstanding. Lots to choose from, and because we were taking it to our room they even offered to carry the tray there for us. There is a restaurant onsite as well as room service. I would definitely stay there again. Kudos to the fantastic staff at this hotel.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear guest, We are happy you all enjoyed your stay with us. We appreciate the wonderful comments and great recommendation. We hope to see you again!

"clean but pricey"

4
30/08/2017

I would recommend staying at this hotel but do your best to find a better price. Several of us stayed here to attend an event in Long Sault. We got a group rate however for 4 night stay in a double room it was over 700.00. The rooms were clean, furniture appeared to be relatively new the bed was comfortable. Most staff members were friendly and helpful.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and thank you for taking the time to share you experience with other travelers. Our rates do fluctuate with our occupancy and we recommend reserving early to get the best rates. We hope to see you again.

"Excellent Stay"

5
28/08/2017

Great location and delicious menu. The staff is very friendly and the rooms are clean. The prices are affordable and is family friendly. You feel like you're at home, only pampered. I would recommend this location to anyone in the area.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and we thank you for the wonderful review. We hope to see you again!

"re: staff and room"

5
27/08/2017

as I stated before we had the best room I have ever seen.. didn't want to leave... the front desk gentleman Dwayne was the best !! great personality , best sense of humor .. and he knew what he was talking about .

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the great review. We are happy you enjoyed your stay and we hope to see you again. Thank you for choosing Best Western.

"Quiet and comfy"

5
24/08/2017

Great place to stay and relax. Staff is very friendly and helpful. Room is very cozy. Bed is very comfy and the pillows are GREAT. Pillows seem to be my pet peeve. Peaceful and quiet. Wonderful selection for breakfast. Very relaxing atmosphere.

"Wonderful stay with our dog."

5
24/08/2017

Lovely hotel with friendly staff. Restaurant was great, for food and service. Pets are very welcome. Would highly recommend this hotel and will stay here again. Nice location too, not close to a major highway so it was quiet.

"Best western Cornwall"

4
23/08/2017

Although the hotel is a bit dated it is comfortable and quiet. Beds are comfortable. The breakfast, which is included in the room rate, is quite good with a reasonable selection. I would stay at this hotel again. Excellent staff.

"Warm and friendly Best Western Cornwall"

5
23/08/2017

The hotel is our go to hotel for romantic weekends and family get togethers. The staff is exceptional, wonderful, the best. The breakfast is a feast, the pool inviting and quiet. The rooms quiet restful and roomy.

"Great stay in BW Cornwall"

5
22/08/2017

My Wife and I stayed at the Best Western and we were very pleased with the hotel. They had a room ready for us so we were able to check in early which really helped. We lived in Cornwall a few years ago and were able to spend more time visiting. Breakfast looked good but we were invited to a friends for breakfast so only had coffee.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and thank you for your comments. We hope to see you again.

"Great hotel room, wonderful pool, amazing price"

5
17/08/2017

We were thrilled with our one night stay. We hadn't know what to expect. The room was large, comfortable and exceptionally well priced. The pool is large and was in great shape. It was warm enough to swim outside so it offered a welcome break. Get your pool towels at the front desk before you head out back. Very nice complimentary breakfast.

"Nice hotel; pleasant staff"

3
16/08/2017

Spent a Saturday night at the Cornwall Best Western recently. The staff with whom we interacted were pleasant and efficient. While nothing special, the room was clean and comfortable, and quiet (we were at the back of the property). Although a little expensive for a Best Western, our rate did include the breakfast/brunch buffet on Sunday (or a small discount on the à la carte breakfast menu).

"Traveling accommodation"

5
14/08/2017

My wife and I and our dog travel a lot by car. Have stayed at many different motels including BW and this motel was the best we ever stayed in. The whole staff, at the desk and restaurant were the most helpful and the politest we have encountered. The room was very clean and very well equipped.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy that the three of you enjoyed your stay. It was a pleasure having you and we hope to see you again. Thank you for sharing your experience with other travelers, this recommendation is greatly appreciated. We wish you safe travels!

"Great value & service!"

5
14/08/2017

We had a very pleasant holiday. The Restaurant was good, room was really clean & the service was PERFECT! People was always there to help and with a smile. The price of the restaurant & the room was also a good value. If you are in the Cornwall area, it is a great place to stay!

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and appreciate the great recommendation. We hope to see you again! Thank you for choosing Best Western!

"Excellent hotel with great restaurant."

5
14/08/2017

This BW hotel is a comfortable, clean and very quiet hotel. It has a beautiful outdoor heated pool, comfortable rooms, exceptional restaurant and a great breakfast.Host and wait staff in the restuarant and breakfast room were exceptional. They were friendly, professional and very attentive.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are so happy you enjoyed your stay and we truly appreciate the wonderful review. Thank you for sharing your experience with others. We hope to see you again!

"Underwhelmed in Cornwall "

3
08/08/2017

Although the staff were amazing, that didn't make up for the obnoxious odour in the corridor of spoiled chemicals and towels that haven't been exposed to fabric softener for quite some tome. And breakfast was a disappointment: cool, under cooked (greasy) bacon, over-peppered eggs and heavily seasoned home fries. While I had the option of toast, fruit or cereal, I hoped for the best with a hot meal that wouldn't have me driving to Tim Horton's. Made the wrong choice. I wasn't expecting W hotel quality, but I expected better than what I experienced.

ManagerCornwall, Front Office Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Karen, Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"The "BEST" Best Western"

5
07/08/2017

My wife and I only stayed one night but were very impressed with the hotel room and the service and food in the restaurant. The room was nicely furnished and large. This was the third time we have stayed at this hotel and each time was better than the last.

ManagerCornwall, Front Office Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Jim, Thank you for the wonderful compliments. We are happy you enjoyed your stay and we look forward to seeing you again soon.

"Maxville games"

5
07/08/2017

always a good nights sleep always a great breakfast Best beds around. Quiet well thought out rooms with plenty of space. Vestibule door keeps hallway noise out! Love staying here as the breakfast and poolside is 1st rate

ManagerCornwall, Front Office Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear guest, Thank you for sharing your experience. We are happy you enjoyed your stay and appreciate the recommendation. We hope to see you again soon.

"We love this Beast Western!!!"

5
07/08/2017

We booked this hotel with another internet site instead of booking with the hotel or the res centre. We will never do that again. Best Western will match what you see on other sites and you will be sure to have your reservation the way you want it. The restaurant/pub downstairs was great!! The food was quite good and reasonably priced. We played a few games of pool as well. Breakfast in the morning was great as well. It wasn't such a zoo like it can be at some hotels. There was lots of comfortable places to sit and have a very nice Breakfast. We would absolutely recommend this hotel, we wish it were closer to where we live so that we could stay here more often.

ManagerCornwall, Front Office Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Cameron, We are happy you enjoyed your stay and thank you for sharing your experience with other travelers. We look forward to seeing you again!

"Better Than Expected"

4
06/08/2017

Stayed here one night just while traveling through eastern Canada. Very clean, very friendly staff, easy access from highway, reliable WIFI, decent breakfast. Overall, the feel was a higher quality than I would normally expect from this chain. They seem to be stepping up their service game, but it was a little odd to be waited on for a breakfast that was still self-serve. Overall, I would definitely recommend this.

ManagerCornwall, Front Office Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear guest, Thank you for sharing your experience. We are happy you enjoyed your stay and appreciate the recommendation. We hope to see you again soon.

"Excellant Stay"

5
02/08/2017

My wife and I stayed here for one night one our way to Quebec City. We will not hesitate to come back. The room was clean and well decorated. We enjoyed a great dinner. The serve was excellent. The staff was friendly and helpful.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear guest, Thank you for sharing your experience. We are happy you enjoyed your stay and appreciate the recommendation. We hope to see you again soon.

"Home away from Home"

5
01/08/2017

Love the atmosphere, the relaxation and feeling like your at home Food is excellent, love the lounge and well as the bar downstairs It doesn't look like a best western and you are treated like you are royalty All and all we are coming back :)

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Kimberly, We are happy you enjoyed your stay and thank you for sharing your experience with other travelers. We look forward to seeing you again!

"very good - tasty breakfast"

4
30/07/2017

really liked the unique decor of this hotel. Room was very spacious, and loved the fireplace even though we didn't use it. Our carpet was a bit stained though - so made the room seem a little dirtier than it was. Breakfast was very good. Would definitely stay here again, even though it wasn't cheap.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for sharing your experience. I apologize if the carpet was not as clean as it could have been. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the recommendation, we hope you will come back and see us again soon.

"Five Star Service Pre-Stay"

5
30/07/2017

I recently reserved a one night stay for my in-laws and phoned in to request a bottle of wine be placed in their room prior to arrival. I was so impressed with the HIGHEST level of customer service I received from both front desk agents and more importantly the incredibly accommodating host in your Peppermills restaurant. I wish I could remember her name, so that I could mention her personally - however, thank you for your OUTSTANDING service - for going ABOVE & BEYOND to ensure my in-laws could relax with a fabulous Australian wine and hand written personal note that I had requested. You have my vote for employee of the month. Thank you again, my in-laws were impressed with all your hotel amenities. Regards, Adrienne Turgeon (room #220 reserved under David Turgeon)

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Adrienne, Thank you for sharing your experience and the recognition for the staff and their great service. We are glad to hear your in-laws enjoyed their stay. Thank you for choosing Best Western.

"I would take this hotel everywhere"

5
30/07/2017

This was the best hotel room ever! Apparently converted racquet ball courts, room had 15' ceiling and washroom was huge. Quiet, well decorated had mini suite with fireplace room 172. Would stay there again in a heartbeat, staff friendly and helpful

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and we hope to see you again! Thank you for sharing your experience.

"Great Best Western"

5
25/07/2017

Great hotel, friendly staff, the usual waffle maker that delights my children was at breakfast, nice pool and comfortable beds. When I called front desk to see if there was a microwave anywhere to pop some popcorn while we watched a movie (it was pouring rain out), one was brought right to our room almost immediately! Great service. We will stay again on this annual trip next year!

ManagerCornwall, Front Office Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the review. We are happy you enjoyed your stay. See you on your next trip.

"A bit tired, but okay for a night."

3
25/07/2017

Stayed one night here, having looked through all our other options within 100km. We needed a place that was more than pure budget hotel, that would accept our dog. Check in was quick, but hardly friendly. First you have to find the front reception desk. Then, the person working the desk has to suppress all emotion and charm to check you in as deadpan as they can. Directions to our room were a bit vague -- "it's the third or fourth door down the parking lot." Is this a major issue? No, but for weary travellers, a bit more enthusiasm (welcome, thank you for choosing our hotel!) and more precise directions to the room would be awesome. When we did find our room (fourth door off the parking lot, for the record) it was sufficient. Queen bed. Small loveseat. Tight clearance to get in (the door does not open all the way due to closet added on -- odd that they would make a hotel room door so tight that it's hard to wheel in a suitcase). Small window looking out over a green strip behind the hotel (nicer than a parking lot!). Lots of lamps, but a dark room (this is a Best Western problem, in my experience). Wallpaper peeling in many places, grotty windowsill and frames... it all adds up to make the room seem a bit grungy. The bed was comfortable, the sheets even more so. Noise between rooms was minimal and it's nice that there's an extra door between the room entrance and the hallway to help manage that noise too. The fridge is a larger bar fridge, and the furniture was in fairly good shape. The room was a bit tight overall, for two travellers, their bags, and their dog -- but I've stayed in smaller for sure. Bathroom was small and halfway updated (countertop/sink). On a cleanliness and comfort scale, it only warranted 6/10 (hairs on wall - eww. Rusty towel rack in the shower/tub area. Dirty walls/doorframe. Tiny cheap hook on back of door.). It did have lots of soap and shower amenities, thankfully. We appreciated the welcome kit for the dog -- a bag with treats and doggy clean-up bags, as well as spare sheet and towel. The staff in the hotel hallways in the morning were plentiful. Somehow, as we made our way out and back in, it was our duty to move out of their way as they barreled down on us with cleaning carts and such. The halls, like the room entrance-ways, are a bit tight, so it'd be nice to be granted a bit of space. The onsite restaurant provided our dinner via room service. It was good enough (though missing part of the meal, as the coleslaw was AWOL from the plates, but listed on the menu) and the person serving it was friendly and fast. Breakfast (included in your stay) in the restaurant is perfectly serviceable -- much better than the usual sad continental on offer in so many places. Hot eggs and fresh fruit always are welcome in my travels. Restaurant staff were great about letting us take food to go, since we couldn't leave the dog in the room unsupervised. I'd say these were the best and brightest staff on site, actually. We didn't get to use the pool or fitness centre (it's very small, but at least it's there for your cardio purposes). There is a paved bike/running trail across the road that makes it easy to get out for a run, too. Lots of fast food options around the hotel if you don't want to use the restaurant on site. It's mere minutes back to the highway so fairly convenient for travellers. Overall, nothing too terrible, no real atrocities, just not an inspired property for decor, or service. Feeling well worn, dark and dingy isn't something I'd expect for the BW "Plus" category. At the price point, I'd say it's barely worth what is being charged -- but given the scarcity of other viable options in the area, they get to play with the captive market.

ManagerCornwall, Director of Sales at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear guest, Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We wish you safe travels!

"Great place."

5
25/07/2017

We made a pit stop here overnight. Next time we are traveling through we will probably spend a day here. Breakfast was included which always takes a "bite" out of the actual cost of the hotel. Pool looked great and the staff were awesome.

ManagerCornwall, Front Office Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Chris, We are happy you enjoyed your stay and we appreciate the review. We hope to see you again!

"Best two nights we ever had"

5
24/07/2017

All the staff was very friendly and helpful. We had an opportunity to enjoy the pool which was actually heated and warm, as promised, not like at other hotels. We spent several hours swimming and enjoyed the clean area set aside for the guest. We try to stay always at Best Western and so far from all the ones we visited this location was the best from all of them.

ManagerCornwall, Director of Sales at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Margaret, We are happy you enjoyed your stay and we thank you for taking the time to share your experience. Your comments are truly appreciated and we certainly hope to see you again. We wish you safe travels!

"Great Hotel and Staff"

5
24/07/2017

The hotel is well located for convenience and the facility is first rate. The staff are professional and helpful. The guest room, restaurant, and fitness facility are all excellent. I would recommend this hotel to anyone traveling in the Cornwall area.

ManagerCornwall, Director of Sales at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Dave, Thank you for the great review. We are happy you enjoy staying with us and appreciate the compliment to the staff. They work hard and the acknowledgement means a lot to them. We look forward to seeing you again!

"I feel like I'm home again"

4
20/07/2017

The “Parkway” is a well-established landmark in Cornwall. It is not a modern place, but it is charming with large rooms, wood burning fireplaces, comfortable beds and a staff-friendly restaurant. The room rate is reasonable by any standard especially considering the bountiful buffet-style breakfast with both hot and cold items. There is a small outdoor pool, too small for lane swimming, but perfect for kids or just taking a dip. The hotel does not have an elevator to the second floor so ask for a first floor room if stairs are challenging. All said, it is a comfortable, welcoming place and it's my first choice when I'm in town.

"Can't beat this place!"

5
20/07/2017

This is a terrific hotel. Quiet, attractive inside and out, clean, great staff, exceptional breakfast. Stayed twice in the last week and the return visit was as good as the first. Definitely plan to return.

"Overnight stay"

4
20/07/2017

Enjoyed the outdoor pool. We found the staff to be very helpful and attentive. The inside decor of the hotel is a bit outdated but the hotel and our room were clean. Breakfast was included with our stay - the usual fare.

"Excellent Restaurant staff"

4
20/07/2017

If you have allergies, the staff at this restaurant CARE. They will do their best to ensure you can safely eat what you order. If you have mobility issues, the hotel is not equipped well to handle this. There are no handi-capped rooms, and only the front door is has a handi-capped button to push. Getting to your room requires you to have the ability to open the door on your own, as the counter staff pays no attention to your needs. Getting around in a scooter is difficult. None of the other hotel doors have handi-capped access. The only handi-capped parking is at the front of the hotel. It is not available at any of the other entrances. Several of the doors have a step that cannot be driven over when using a scooter or wheelchair. Many of the rooms are nice, have real or gas fireplaces. But there is not a lot of room for a scooter. The hallway is also narrow, which can make getting into your room difficult with a scooter.

"Good stop over"

5
19/07/2017

My friend Corey Webb always says that you can't go wrong with a Best Western and I couldn't agree with him more. While this is an older hotel the rooms were still nice. We were happy to see that they had set up a crib for our daughter as requested. We would stay here again if we were travelling through the area.

"Family Trip"

5
13/07/2017

We stopped for one night on our way home from a long road trip with 3 kids. All of us fit comfortably in one room with two queen beds, one crib (2 adults, 2 kids & 1 infant). Was the perfect set up. Free wifi and breakfast. Was totally clean and had a nice bathroom, good pressure in shower. We didn't get to use the pool, was rainy. Staff were very helpful and really nice. Shout out to wendy in dining room! Only slight issue: We stayed on 2nd fl. was a bit of a pain to drag our luggage up staircase. Would have preferred main fl. I would stay again or recommend to any friends.

"Clean, comfortable room with no surprises"

4
11/07/2017

This hotel room was large, clean and comfortable with no surprises. I got all this even though stopping in without a reservation around 11:00 p.m. Unlike some hotels with stale room smell, stinky shower curtains and ugly air freshener/cleaning product smells, this property felt fully clean. The desk staff and restaurant staff were a pleasure to deal with.

"Friendly staff!"

4
10/07/2017

The breakfast staff are excellent. They remembered my requests from day-to-day and were able to accommodate an early departure (i.e. 6 am) when their breakfast doesn't officially open until 6:30. The rooms were clean and recently renovated. There was an odd smell to the room, but not so bothersome I complained. Beds were comfy.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear guest, Thank you for the review. I am happy to hear we were able to accommodate your needs and we hope to see you again. We wish you safe travels.

"Excellent stay"

5
10/07/2017

The service, cleanliness, beds, etc exceeded our expectations. The breakfast was good and the Sunday morning cooked to order eggs were a nice touch. I had dinner at the the restaurant on Saturday night which was great too. Highly recommend the Cornwall Best Western.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Shini, Thank you for the recommendation. We are happy you enjoyed your stay and we hope to see you again! Thank you for choosing Best Western.

"Our favourite"

5
07/07/2017

We stay here between 2-4 times a year. Always find exce,,ent service. Pool is wonderful. Restaurant food top notch and bar is enjoyable. It feels like coming home. Staff are friendly. We enjoy having a fireplace in our room.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy to hear you continue to enjoy staying with us. We appreciate the review and look forward to seeing you again! We wish you safe travels!

"Nicely surprised at High Quality"

4
06/07/2017

Excellent and clean facility with great restaurant/bar. Staff were very professional and courteous. Gym was outstanding (better than most hotel gyms), and room was comfortable, clean, and quiet. Bed was not as plush as some hotels, but still very comfortable with plenty of pillows.

"Great hotel"

5
05/07/2017

This hotel was very clean. The staff were very helpful. We were given a room on the second floor which would require carrying our luggage and baby supplies up the stairs. We asked to be moved and not only was this request granted, staff helped us move the crib etc.

"Excellent Hotel = Excellent Stay"

5
03/07/2017

The hotel must have listened to every comment made by all the visitors over the years - because they have done every little detail right. They have so many little details to make your stay quiet and comfortable, Double doors on every room (to stop all noise from the hallway), excellent breakfast (included in the room fee), heat lamps in the bathroom, windows on the showers curtains (keeps the showers from getting dark) - so many more little things, that just make it nicer to stay at.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Darryl, Thank you for the review. We are happy you enjoyed your stay and we hope to see you again. We wish you safe travels!

"Excellent Service"

5
01/07/2017

Awesome place to stay in Cornwall!! Out of all the options for hotel, this is by far the place to stay. Everyone is super nice and helpful and they will go out of their way to make your stay a wonderful experience.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the great recommendation! We are happy you enjoyed your stay and we hope to see you again. We wish you safe travels!

"A Home away from Home"

5
30/06/2017

This hotel is the very best hotel I have ever stayed at. I have taken many business trips and stayed at many other hotels. This hotel is a "family" hotel, and you are pampered every day of your stay. I can't believe the level of customer care and service we received. If you ever want to feel like "royalty" stay at the Best Western in Cornwall Ontario, Canada. We wish we could have stayed longer. We will return each year to this hotel. Thank you for all that you do Parkway...Your the very best of the best..

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the wonderful compliments. We are happy you enjoyed your stay and we look forward to seeing you again next year!

"Wifi is unbearable!"

3
29/06/2017

Hotel is great, beds are comfortable, rooms are nice. If you don't need WIFI during your stay, you'll be fine, however if you need wifi connection, would not recommend this hotel. It's unfortunate because otherwise the hotel is great. Great vacation spot, business stay ...not so much.

"Friendly staff and clean room"

5
29/06/2017

We were so pleased with our stay- From the very fast reservation and check-in to the friendly and helpful staff. The breakfast buffet was delicious and again the wait staff courteous. Large, clean room when good amenities including a fridge. The pool was warm and clean. Also good location.

"Cornwall Experience"

5
26/06/2017

I prefer this hotel to all others in the area. Wont stay anywhere else when visiting. The restaurant and bar are a big plus for me after a long day at work. The quality of food was above average for the duration of my stay.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for your review and recommendation! We are happy to hear that you continue to enjoy staying with us and we look forward to seeing you on your return. Thank you for your continued patronage!

"June 23, 2017"

4
25/06/2017

Check in and out were very efficient. The room was clean and comfortable. The pool area was nice and tidy, but unfortunately the heater in the outdoor pool wasn't working. The buffet breakfast was pretty good, but we would have like to have had bacon with our eggs and the line up for the waffle maker made me decide not to get one. Staff at front desk, housekeeping and in the restaurant were all very friendly. We found the price of the room to be a little steep for our liking.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Robin, We do apologize that the pool heater was not working, unfortunately a part was needed to repair it causing a few days of down time. Thank you for your comments about breakfast and the waffle station, I have passed on your comments so that the restaurant team can review and try to improve the flow. We are happy you enjoyed your stay and we hope to see you again. We wish you safe travels.

"Wonderful Experience"

5
25/06/2017

The hotel was amazing! We were quickly checked in and were delighted with our rooms. After settling in we went down to a delicious meal. The front desk staff quickly checked us in and had all the information needed for a smooth check in.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Nicole, We are happy you enjoyed your stay! Thank you for sharing your experience with other travelers it is truly appreciated! Thank you for choosing Best Western.

"Cornwall BW"

5
22/06/2017

Despite a dated interior the friendliness of the staff more then compensated for any shortcomings. Good value for the money and a great breakfast. Treat yourself to the special suites with a relaxing soak in the tub and enjoy the extra space,

"Enjoyed our last stay."

4
22/06/2017

The property has been updated since our last stay. The rooms are still a bit dark same windows. Great staff and service. Enjoyed dinning there and the bar choices up or downstairs Nice outdoor pool. The daily breakfast buffet was very good also. This will be our go to place when in Cornwall. Not the cheapest hotel in Cornwall but worth the extra.

"Tired and outdated hotel, no elevator"

3
19/06/2017

The rooms are small and the beds are not comfortable. There are no king beds and no elevator to the second floor. The front desk put is in a second floor room even though we were seniors and did not even ask if we needed assistance with our luggage. As soon as we realized there was no elevator we asked to be moved to a main floor room. We were lucky there was one available. The restaurant is exceptional. Staff are charming, friendly and the chef is very capable. One of the best dinners and breakfast we have ever had at a hotel restaurant. Too bad the hotel can't live up to the reputation of the dining room.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Dwight I sincerely apologize that you did not enjoy your stay or find your bed comfortable. We do have rooms with king beds, they are however very popular and reserving them in advance is recommended. Unfortunately the original hotel was built in the late 50s with many additions over the years. Because of this and the length of the building adding an elevator is proving to be a challenge that we are still working on. We are happy you enjoyed your experience in our dining room. We hope you choose to return so that we may have another opportunity to serve you.

"Great place to stay in Cornwall"

4
17/06/2017

I always stay at the BW Parkway when I'm in Cornwall its clean , cozy and has a great on site restaurant . The staff is pleasant and professional and upon arrival they had me checked in and on my way to the room in only a few minutes .

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Don, We are happy to hear you continue to enjoy staying with us. We thank you for you continued patronage and for taking the time to write a review. We look forward to seeing you again!

"This is one of the best Best Westerns"

5
16/06/2017

Anyone travelling to or through Cornwall would be lucky to stay here. Inviting, friendly staff. Nice décor. Spacious rooms. Great pub (Barley & Hops) and fantastic dinner (Peppermill). Breakfast plentiful and included. Wonderful house service. Absolutely perfect.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Neil, Thank you for the great recommendation! We are happy you enjoyed your stay and we hope to see you again. Have a great summer!

"Great breakfast and room"

5
14/06/2017

We stayed at this hotel as a stopping point in our trip down east. We arrived later in the evening and the check in and room were both very good. The buffet breakfast I. He morning was a nice surprise. It had good variety and the food was very good. We plan to stop there again on our way back.

"Great room and good value"

5
14/06/2017

We booked a single queen bed room (w/ fireplace). Very comfortable space and bed; quiet hotel (inside and outside). Housekeeping is attentive and efficient. Front desk is very helpful and courteous. The breakfast buffet is very good, and restaurant service is excellent. Good location for exploring the region.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Kevin, We are happy you enjoyed your stay and we appreciate the wonderful review. We hope to see you again!

"Great place"

5
05/06/2017

Very nice and clean and hotel staff were excellent. They were able to give us and early check in with no problems at all. Breakfast times were great as it allowed you to sleep and not miss breakfast. Would stay again.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the great review. We are happy you enjoyed your stay and we hope to see you again. We wish you safe travels!

"We will be back!"

5
05/06/2017

This was, by far, the best hotel stay that we have ever experienced. From check-in to check-out, we were well served by friendly, efficient staff. A fabulous establishment, with fabulous staff -- the ONLY place to stay when in the Cornwall area!!

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Guest, We look forward to your return! Thank you for the wonderful compliments and great review. We hope to see you soon.

"Good Restaurant & Bar. Rooms...Not Bad"

3
04/06/2017

I have stayed at this hotel twice in the past few months. The pub is really nice with good selection of beverages and a friendly Bar Steward. The complimentary breakfast was pretty good but on my first stay they didn't have orange juice. Service was good overall and the room was comfortable. On my second trip they had me booked into a room on the second floor. Not handy when you have a heavy bag and the hotel does not have elevators. I will know the next time to request a ground floor room. The rooms are dated but in decent shape and comfortable. The stairs though are quite steep and narrow. Careful navigation is a must. I enjoyed my stay but it sure wasn't memorable.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear guest, Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We wish you safe travels!

"Best Western in Cornwall"

5
03/06/2017

Stayed two nights. Second floor. Awesome stay. Did not get chance to use outdoor heated pool. Hopefully, next time. Breakfast was great. Walked around area in evening. Would definitely stay here again. Staff was wonderful

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Ken and Leona, We thank you for taking the time to share your experience with other travelers, we are happy you enjoyed your stay and hope you have an opportunity to return. We wish you safe travels!

"recognising honesty!"

4
29/05/2017

We regularly visit this Best Western . We are always satisfy with the premises and the friendly staff at the front desk and in the restaurant. We checkout of the Hotel and only when we got home in Mississauga, we noted that we forgot our Ipad in the hotel room. We called the hotel and were told, they had tried to reach us, to advise that they had found our IPAD that we left behind.We were so happy! We travel a lot and would like to recognized the honesty of the Best western staff!! Bravo! We are very happy customer.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear guest, Thank you for recognizing our amazing staff! We are happy you enjoyed your stay and appreciate that you took the time to share your experience. We hope to see you again!

"Perfect stop in Cornwall"

5
28/05/2017

The customer service at the front desk was excellent! The room was perfect for an overnight stop on our way out East. We liked the sofa that was in the 1 Queen room - comfortable for relaxing together after a long day of driving! The bed was comfortable and the room was quiet. The breakfast buffet in the morning was plentiful and nicely displayed in their restaurant. Excellent service at breakfast as well. I would fully recommend this Cornwall hotel.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for sharing you experience, we are happy you enjoyed your stay and we hope to see you again on your return. We wish you safe travels!

"Quick stop. Excellent place to rest "

5
28/05/2017

The hotel is very clean. We are a big family, 2 adults, 3 kids and the room was spacious enough for all of us. The beds were super comfortable. We all slept very well. The outdoor heated pool was great after a long day of travelling. The breakfast that was included was wonderful. Great variety, taste and service. Fresh fruit. Waffle maker. Excellent for the price.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Raechelle and Family, We are happy you enjoyed your stay and truly appreciate the great review. We hope to see you again. Thank you for choosing Best Western.

"so glad we ended up here!"

5
22/05/2017

we were on a long road trip and feeling a little worn for wear. so we ended up just pulling in here. i check the rates online before walking in. was decently priced. front desk immediately served us and gave us a much better price than we saw online (never asked either). then she offered a better discount if we would sign up for their rewards program, she would do all the form filling for us. hah! easy! sure we'll take it! we were given free wifi and HOT buffet breakfast tickets. bonus! the room was great. nice bed, nice little sofa and a big tv. a fridge (and it worked!!) and coffee maker. well done decor and the bathroom was perfect. great shower head! we were in major need of freshening up from our trip and this was heaven. later on we made our way to the pub in the basement. there's actually 2 bars and a restaurant in the building. winners pub was great. massive 80" screen to watch the game. good wings and excellent service. we ended up joining the bartender for a chat and watching the end of the game with him. he was great company and i highly recommend visiting him for a drink. we slept very very well. bed was completely comfortable. we went for the breakfast buffet as multiple staff who greeted us insisted we must go. it was good, great variety and very well cooked. service again was excellent. i truly felt like we got quite the bargain staying here. if for any reason i happen to end up in Cornwall again i will certainly stop in and stay here. great little place with very friendly family like service.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear guest, We are happy you enjoyed your stay and we thank you for taking the time to share your experience with such detail. Please know that your comments are truly appreciated and we certainly hope to see you again. We wish you safe travels!

"Nice Comfortanle Quiet Room with BOOKS!"

4
19/05/2017

In addition to the room having all the necessities, it contained 7-8 hard cover books of various types - both classic and contemporary - a nice touch. As there was a hockey game on TV, I had no time to read. Perhaps on my next visit!

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear guest, We are happy you enjoyed your stay and we look forward to seeing you again. Thank you for the review! Hope you team won!

"The BEST Best Western"

5
14/05/2017

We stay at this Best Western about once a year to visit friends in Cornwall. During the year we are at many different BW hotels and this one is the cleanest and has the friendliest staff. Everything about this hotel is perfect. Comfy beds and pillows, quiet and clean. Perfect.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear guest, Thank you for the great review. We are happy you continue to enjoy staying with us and appreciate the compliment to the staff. They work hard and the acknowledgement means a lot. We look forward to seeing you again!

"Road trip"

4
11/05/2017

We stopped here on the way to Ottawa, what a pleasant surprise. Our room was a nice size, homey, with an electric fireplace and a love seat. Bathroom was small. Breakfast was very good. Wi-fi not great. Staff very friendly. Would definitely stay again if in the area.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear guest, Thank you for letting us know of your experience. We have heard from a few guests that the wifi is OK but not up to par so we are doing an upgrade of the equipment and it should be complete over the next two months. We hope to see you again!

"The Best of Best Westerns"

4
11/05/2017

Attractive upscale hotel in an attractive city. Conference facilities, and upscale rooms and suites. Affordable prices in the restaurant and room service menus. Attractive contemporary décor in the suites and rooms. Guest "goodie" package an additional plus.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Carole, We are happy you enjoyed your stay and appreciate the great review. We hope to see you again! We wish you safe travels!

"Great for overnights "

4
11/05/2017

Very nice hotel with great breakfast and many shops and restaurants nearby. Definallty clean and spacious rooms are huge. Recommended for sure. Handy to the 401 easy on and off. Yes we have to do what the app says so hopefully this is now 200 words.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the recommendation! We are happy you enjoyed your stay and appreciate the time you took to share your experience with other travelers! We hope to see you again.

"Excellent"

5
08/05/2017

Wonderful hotel and very charming to look at from the outside. We chose this place as we wanted a proper full breakfast not one that goes from the freezer to the microwave. The restaurant dinner menu both evenings I had the beef, this was the best.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear Deborah, Thank you for the great review. We are happy you enjoyed your stay and we hope to see you again.

"Excellent service, wonderful hotel!"

5
08/05/2017

Best Western is a great place to stay for business or personal trips. They have a great restaurant that serves excellent food with wonderful staff. The front desk ensures an easy check-in and check-out. Highly recommended.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear guest, Thank you for the great review and recommendation. We are happy you enjoyed your stay and hope to see you again. We wish you safe travels.

"Unexpectedly nice hotel"

5
03/05/2017

We had very low expectations for our trip to Cornwall - but we were very pleasantly surprised by the hotel. It was clean & nicely decorated (a bit 1980's - but nice 1980's). Lots rough hewn wood beams ,duck decoys, mooseheads, etc.

"A Great Personal Stay"

5
03/05/2017

Couldn't ask for a better place to stay. Staff was incredible. The room was much larger than I expected and very comfortable. Breakfast was excellent with plenty of variety for all. I'd rate the entire experience a 10.

"A True Gem in the City"

5
02/05/2017

The room was a rather large Queen bed room with an small desk, large TV, and to my surprise a couch and a fireplace. The room was clean and felt inviting and was decorated tastefully. Check in was an easy process having used the email check in option. All the staff I encountered were always friendly, polite and helpful. The buffet breakfast was always kept full and was a great start to the day. I had 3 meals in the restaurant and they were always very well done. I would definitely recommend this as a place to stay for anyone travelling to Cornwall. The only thing I found lacking was no wired internet connection which is concerning to me while working on my laptop. Keep this in mind if you are working and accessing file, it is only via wi-fi.

"hotel"

4
01/05/2017

We have stayed in this hotel in the past and the customer service is fantastic. The restaurant is very nice. Food is ok. The breakfast Sunday brunch was very good however it would have been better if they had more of a variety of fruit Overall we were satisfied

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear guest, Thank you for the review and the suggestion. We hope to see you again.

"One of the best hotels in Ontario"

5
01/05/2017

The staff is so courteous and always goes out of their way to accommodate. Smiles are constantly apparent with these people. Hotel is clean and beautifully decorated. One of the best places that I have ever stayed at and I attend a lot of conferences and travel a lot. Top 5 Stars to this hotel and their staff.

ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
Dear guest, Thank you so much for the kind words, the staff work hard to make everyone feel welcome. We look forward to seeing you next year!

"An extended stay"

5
26/04/2017

We moved into town a week before the truck with our belongings and had to stay in a hotel with our greyhound dogs while we waited. The Best Western, here in Cornwall, gave us a huge and very quiet room which made our extended stay much more comfortable. Always a smile and a greeting as we passed any of the staff in the halls or at the front desk. Everyone in the restaurant was pleasant and attentive. Awesome place. :)

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, Welcome to Cornwall! We are happy you enjoyed your stay.

"Stop over during a long drive"

4
26/04/2017

We stayed one night at the Best Western in Cornwall. The hotel is typical of the chain, and a very good example. The check-in process was very efficient and friendly. The room was fine, comfortable and clean. Overall a good rest on our journey, and would certainly stay there again. Two issues: 1. The hotel features disposable plastic wrapped in plastic with through away plastic everywhere. Even the coffee maker has a disposable plastic tray. 2. Occasional obnoxious guests - hardly the fault of the hotel.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear guest, Thank you for sharing your experience with other travelers. Please know that with your comments, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you again.

"Excellent hotel"

5
25/04/2017

This Best Western hotel located in Cornwall is one of the nicest BW we have stayed in. The lobby and rooms were lovely. Our room was cosy with a fireplace, sofa, large TV, beautiful furniture, updated amenities. Breakfast was included and was excellent with white table cloths. I would definitely stay here again and would recommend to others.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Jana, Thank you for the wonderful review! We are happy you enjoyed your stay and we hope to see you again. Wishing you safe travels!

"Great Hotel"

4
25/04/2017

I used this hotel on my way to PEI and I was extremely pleased. I have already recommended it to many of my friends and family. It is clean. The employees are great. Restaurant is nice and the best continental breakfast I have ever had! Great location not far off the highway.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Debby Thank you! We are happy you enjoyed your stay and appreciate the recommendation. We look forward to seeing you again.

"Breakfast was great.. Hotel is okay"

3
24/04/2017

Hotel had a very strong cleaner smell which was overwhelming. Room was okay but seemed very dated and windows covered in black mold. We had a room which a Jacuzzi which as nice but for the price I have stayed in much nice accommodations. Bathroom was very updated and nice but the room didn't match the updated bathroom. Breakfast was exceptional. The server was very friendly and the items offered were great. I don't know that I would stay in the hotel again but would defiantly recommend the breakfast to others as something different.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear guest, Thank you for your comments, we value your feedback and will use it to deliver a superior experience for you and other guests in the future. Have a great day!

"Even the dog feels welcome!"

4
20/04/2017

Very nice hotel with a wonderful staff all around. We travel quite often to Cornwall to visit my Mum (my sister comes in from Toronto with her family as well) and usually travel with our dog. Jagger loves the "Care Package" that is left on the bed for our arrival, containing a cover for the bed, a towel for him to use, a roll of poop bags and MOST importantly...2 doggy biscuits just for him!! We also love the proximity of the hotel to stores, restaurants and the beautiful waterfront park!

"Clean and updated"

5
16/04/2017

Nicely decorated and clean motel with pleasant, attentive staff. Enjoyed the luxury suite as one of us has insomnia and having a lovely living area with fireplace separate from the bedroom and bath was perfect! The rooms are tastefully decorated and the Jacuzzi tug was wonderful. Bed was soooo comfy. Best Western has everything so you don't have to look for any dining...pool, gym, restaurant, bar all good! Had $10.00 fish on Friday. It was delicious and truly affordable.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for taking the time to share your experience. We are happy you enjoyed your stay and we hope to see you again! Thank you for choosing Best Western.

"Cozy and comfortable"

5
14/04/2017

Great little family owned hotel. Rooms were nice, clean and cozy. Bathroom counter was a little small but the rest of the room, including the gas fireplace made up for it all. Plentiful breakfast with very nice staff.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Chantal, Thank you for the review! We are happy you enjoyed your stay and we appreciate your patronage. We hope to see you again!

"Cha-Cha"

5
14/04/2017

Staff were excellent. Would stay again at this location when visiting family. Breakfast buffet was with white linen table service. Omelet bar opens at 9am. We were very impressed. The only negative thing is the room's washrooms was a little small, but it was very clean.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Jean, We are happy you enjoyed your stay and appreciate the great review. We hope to see you again!

"Wonderful Hotel"

5
12/04/2017

We were so pleased with our stay in our comfortable room..the staff were so accommodating and pleasant....really enjoyed our dinner at the restaurant...complimentary breakfast was equally good...Over all a very pleasant stay & would highly recommend this Best Western

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear guest, Thank you for the recommendation. Your comments are truly appreciated and we hope to see you again. Thank you for choosing Best Western.

"Excellent location and Hotel"

5
11/04/2017

We always stay here when we come to Cornwall. The hotel is close to everything, the rooms are clean and comfortable, the staff are friendly and helpful, the food at the hotel restaurant is great.....they do an amazing buffet breakfast.

"Great experience"

5
11/04/2017

Clean, friendly and professional staff. Grounds were pleasant, quiet. Food was good, the breakfast buffet was outstanding. Uber per friendly, including treats, poo bags and furniture covers. Highly recommend this location in Cornwall, Ontario.

"Needs some work"

3
10/04/2017

The parking lot definitely needs to be redone (when it rains, the exit from the end of the hotel is flooded and the potholes fill up making it difficult to get to your car). The room was nice but there is a connecting door to the next room and I could hear the guy next door coughing through the night. Ughhhh

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Dennis, We are sorry you did not thoroughly enjoy your stay and appreciate your comments. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"A great get away"

5
05/04/2017

With our lives being busy, we like to get away once in a while even if it isn't too far. the Best Western in Cornwall has become out getaway from it all place. The King Jacuzzi suite is a favorite and the Jacuzzi's are huge even for my 6 foot 3 husband. People are friendly, food is delicious and it's close to some great places like Upper Canada Village.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Karen, Thank you for taking the time to share your experience. We are happy to hear that you continue to enjoy your getaway's with us! We look forward to seeing you again!

"Family Event"

5
28/11/2016

I arrived late in the day from the train and was warmly greeted. My room was spotless with a well appointed washroom. The breakfast the next day was really delicious and the hostess was totally amazing. Nothing was too much trouble for her or other staff in the dining room. It was a very pleasant experience and I would definitely stay there again.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Sue, We are happy you enjoyed your stay and thank you for taking the time to share your experience with others. We look forward to seeing you again!

"Family Visit"

4
27/11/2016

We travel frquently to Cornwall to visit family. Over the years we have stayed at multiple establishments and we have found that there are only two motels in Cornwall, and this most definitely one of them. This review is based on well over a dozen stays over the last couple of years. While it is not the the Ritz it has everything you need for an enjoyable and worry free stay in Cornwall. Friendly helpful staff, clean comfortable rooms, nice workout room, and a good breakfast buffet with a waffle maker. The only thing that would put the place over the top is if there pool was an in door pool.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Dave, Thank you for your continued patronage over the years. We are happy you continue to enjoy staying with us and we look forward to seeing you again. Thank you for sharing your experience with other travelers!

"Great place in Cornwall.... friendly people good restaurant "

4
27/11/2016

Was here recently for work and enjoyed my stay here. The building is old but not an issue as it has been kept up and is very clean. I had dinner downtown but had a drink at the bar and then breakfast in the morning. Probably one of the top two places to stay.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and appreciate that you took the time to share your experience with other travelers. We hope to see you again!

"Best Western is really the "BEST""

5
26/11/2016

The room was exactly as photographed.... even better, and they went out of their way to make us feel at Home. real nice ambiance and a real WOW big comfortable beds, fireplace in the room we were very very satisified, Met people at breakfast that stop here every year while traveling Québec - Ontario like us.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for sharing you experience with other travelers, we are happy you enjoyed your stay and we hope to see you again. We wish you safe travels!

"Excellent hotel all around"

5
25/11/2016

We stay here when we travel from Moncton to Toronto and back. The staff are always great and helpful. The rooms are clean and fresh and very comfortable. The buffet breakfast is wonderful. Hot fresh and enough choices. Nice that the rooms have fridges, but would be great if they also had a microwave. Also having coffee available would be great but that's my thing... Lots in the area for shopping and eating. Easy access on and off the highway.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Richard, Thank you for the kind words and wonderful review. We are happy you continue to enjoy staying with us and we look forward to seeing you again. We have microwaves available on request, just put the request on future reservations and we will take care of it. Have a great day!

"Its A Great Place To Stay"

5
24/11/2016

This Inn is a gem that you would not expect in Cornwall. Spacious room, comfortable bed and pillows, and a unique decor to the rooms. A varied complementary breakfast to satisfy any preference. Highly recommend if you prefer hotels with character. The name of the moose on top of the fireplace is Maverick.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Thank you Tino for the wonderful review. We are happy you enjoyed your stay and we hope to see you again. We wish you safe travels!

"rustic warm atmosphere"

5
19/11/2016

The staff is wonderful, the free breakfast is excellent with many choices, and the rooms are very comfortable, with a rustic decor, very chalet feeling with the wood furniture and brick fireplace. Maybe not trendy looking but very nice.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and we appreciate you taking the time to share your experience with other travelers. We hope to see you again! Safe Travels!

"Pet Friendly! Best Comp Breakfast! Clean! Delightful Bed & Linens!"

4
12/11/2016

Really friendly Staff, super clean rooms, the bed was very comfortable and the linens were great quality, my Wife and our Dog slept in the same bed all night and none of us woke up until breakfast. Best complementary breakfast I have ever had...Think of it as upscale diner food, real eggs, quality ham, good spicy sausages, home fries are the bomb. The breakfast is actually served from the independent restaurant attached to the hotel, good quality for sure.

ManagerCornwall, Front Office Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy to hear you enjoyed your stay and we hope to see you again. Thank you for sharing your experience with other travelers.

"comfortable"

3
06/11/2016

Our room was large and had a fireplace, though we did not use it. The dining room is quite nice and has a wide variety of choices. The staff are a bit stiff and not that friendly but functional. The feeling is one of the motel doing you a favor rather than one of offering a service.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and give us another opportunity to serve you.

"Best of the east!"

5
05/11/2016

Great hotel with a ski lodge feel to it. The check in was easy, lots of free parking located on the Strip of stores and restaurants on the way into Cornwall a few minutes from the downtown core. Rooms were nice, clean and well equiped. Gym and outdoor pool and the free buffet breakfast was excellent.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Dwight, Thank you for the great review! We are happy you enjoyed your stay and hope to see you again!

"King size treatment"

5
04/11/2016

I followed tips from other TripAdvisor reviewers and asked for a king room. I ended up with that and more: a Jacuzzi and a welcome snack basket! After a long drive from New Brunswick, a soak and a great sleep were just what I needed. I didn't hear a sound from the corridor or parking lot all night. Breakfast was included, at a buffet with a wide selection of good food. Service in the restaurant and at the front desk was first rate.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and thank you for taking the time to share your experience with others. We hope to see you again!

"Terrific stay! "

5
30/10/2016

This is always where I stay in Cornwall. The rooms are quaint and cozy. Everything is clean and comfortable. I love the additional door in the entranceway that provides an extra sound barrier. Fireplace is always a nice touch. Breakfast in the morning is so delicious and many varieties. Staff is also terrific.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear JJ Thank you for the great review! We are happy you enjoyed your stay and we look forward to seeing you again. Have a great day!

"Amazing Stay"

5
20/10/2016

My wife and I had the pleasure of staying here when we were working on a five week project in Cornwall. Working on the road is is tough, especially for long periods of time. Well this place made us feel right at home! The beds were comfy and the room was big. The staff was amazing! And the breakfast is outstanding! We truly felt like family. I can't recommend this place enough!! Would definitely stay here again.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear David, We are happy you enjoyed your stay and thank you for sharing your experience with other travelers. We hope to see you again!

"great hotel stay"

5
18/10/2016

Have stopped here several time and look forward to our stay every time .Love the fireplace in the room. Restaurant and breakfast were so enjoyable after a long day of travelling. Clean and quiet. Friendly staff.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Janice, Thank you for sharing your experience. We appreciate your continued patronage and look forward to seeing you again!

"Cozy hotel"

4
17/10/2016

The hotel was very quaint, the bed was okay , it was clean the staff was nice, not sure I would stay here again. The room felt a little small. The decorations on the walls were nice it could have used a better tv.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again.

"very fancy"

4
15/10/2016

we always travel mom dad and the teenager, we mostly travel in the USA, different city and hotel. This time we decided to travel the Potsdam in New York back to Canada. we get out of the car and my 17 year old said to me are we staying in this hotel and I said yes it's to fancy. it was Best Western Plus, the regular room 2 queen beds plus the electric fireplace plus the bigger fridge (not full size ) but bigger, plus the table and couch. my son was very impress , it was super clean the beds were so comfy, the buffet breakfast was great, the people working polite and a smile.I would go back

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Linda, We are happy to hear you enjoyed your stay and we appreciate that you took the time to share you experience with other travelers. We hope to see you again!

"Above Excellent Service"

5
14/10/2016

Having stayed at this hotel too many times to count over the last several years, myself, and my family, have found the staff to be exceptional. There is nothing too big or too small for them to do, fix, or help a guest with, and with a smile mind you, which is getting to be rare in this day and age in the hospitality business. There are several places to stay in Cornwall but to date we have found the Best Western Parkway Inn did, from the first stay, and still to this day, feel like coming home to family. When you find the best, you don't bother with the rest ! Thank you Ladies and Gentlemen for all that you do to make us feel great about our stays, from reservations to check in, right through to check out, and for all your care and attentiveness inbetween. We appreciate you all so very much. Note for poster Scott R from Peterborough, Ontario: Never in all our stays at Best Western Parkway Inn has ANY of the breakfast staff, or dining room staff, ever fished for tips, and trust me we know them all. Not a one of my family has experienced this ourselves or have seen it happen to anyone else. These are professionals doing their jobs very well, with, or without, "tips". Perhaps you are not accustomed to caring, courteous, skilled staff, doing their jobs well because they take pride in themselves, their ability to do their jobs well, the reputation of their workplace, and their employer. It might well be too that you are not accustomed to good in this world, and therefore you recognize it as something "foreign", as opposed to it just being the act of "someone good". Sad, as it is a rare commodity, one I would prefer to cultivate rather than demean. Happy travels in future to you Sir !

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear David & Debbie, Wow! Thank you so much for the wonderful review. Our staff work hard to try and make our guests feel welcomed and your words will truly mean the world to them. In this busy world we know that time is a precious commodity and we truly appreciate that you have taken the time to write this. Have a wonderful day!

"Great food on Thanksgiving"

4
11/10/2016

I had the New York steak which also included a salad and dessert. The baby potatoes were delicious with fresh carrots. My sister had pork with mashed potatoes which she thoroughly enjoyed. Our friend had the French Onion Soup.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Angela, We are happy you enjoyed your Thanksgiving Meal! Our new Chef has been working with his team to come up with some great dishes and I know he welcomes hearing that the hard work is proving successful. We hope to see you again!

"A short getaway and another pleasant stay"

5
09/10/2016

We stayed at the Best Western Parkway Inn for the second time this year, but this time on accumulated BW points. The room was on the second floor, facing south - as requested - and it fully met our expectations. We highly recommend this location to anyone visiting the Cornwall area for business or pleasure.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and truly appreciate the review and recommendation. We hope to see you again!

"Exceeded Expectations"

5
03/10/2016

Stayed here one night on a 23 night road trip. The facility is old and the decor is dated but everything was very clean and comfortable. Breakfast was excellent, too. I'm glad we picked this property in Cambridge.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are always happy when we exceed expectations. We thank you for the review and we hope to see you again! Have a wonderful day!

"Comfortable- feels like home"

4
03/10/2016

Beautiful hotel, with very friendly staff! The location is great, as it is easy access on and off the highway, as well as various stores and restaurants. Breakfast lacked a little bit, but other wise, all other amenities were excellent.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Ian, Thank you for taking the time to write a review. We are happy you enjoyed your stay and we hope to see you again. Have a great day!

"DON'T GO THERE FOR BREAKFAST"

1
26/09/2016

Eggs luke warm and home fries so salty i could not eat them. For that they charged $12.50. Do yourself a favour and go to the King George Restaurant on Montreal Road You will get a much better breakfast for only $6.00

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Dancer38 I am sorry to hear you did not enjoy the Breakfast Buffet. I hope you made your server or the duty manager aware of the problems you experienced. Your comments have been shared with the restaurant manager and the chef so that we can improve. Thank you for letting us know of your experience and we hope you will give us another opportunity to serve you.

"Great stay"

5
23/09/2016

Enjoyed our time at this location. The staff were friendly and helpful. The room was clean and decorated nicely. Beds were comfortable. We had a great breakfast in the dining room. Very nice setting. The access off the highway was an easy on and easy off.The surrounding were great.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Cliff, We are happy to hear you enjoyed your stay and we hope to see you again. Thank you for sharing your experience with other travelers.

"quiet, good service"

4
22/09/2016

checkin was great. very accommodating. took our bikes into the storage room for security. room was nice. missing a place to put your suitcase. bed comfortable. tv was HD but only had SD channels. Pool was really nice. heated. no area to change at the pool and no dressing gowns in the room (so you could change in the room and walk to the pool in the dressing gown). breakfast was ok - but it felt a bit strange: it was a buffet but had wait-staff to bring you our coffee. Either have a full buffet or a served breakfast - or a buffet for cold and serve hot. general decor in the hotel is nice but getting a bit dated. seemed to be dark brown everywhere.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for sharing your experience. We appreciate your feedback and hope to see you again. Have a great day!

"Winners sports bar way too expensive"

1
22/09/2016

Let me start by saying winners sports bar has a great staff. Its a pretty good sports bar. Very long nice wooden bar with a lot of bar seating. Go often, was always happy. Best wings in town. They recently increased their food prices..... Crazy prices.... $17(pre tax/tip) for a regular burger. $12+ for calamari app. Forget some of the other examples but paying $15+ for items that should be $8.95 in a basement sports pub is nuts. Its gonna kill the staff trying to make a living. To boot i always go with combo of hot/honey garlic....no more... Removed from the menu. Feeling ignored. Oh well may have to find another pub.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Syl Your business is very important to us and we value your feedback. By letting us know of your experience you are helping us evaluate and reflect for you and other guests in the future. We hope you will give the new menu a chance and try some of the great new items. We hope to see you again!

"Nice stay!"

4
16/09/2016

Great hotel in Cornwall. Nice restaurant / bar with outdoor patio as well. Very good free breakfast with different hot items each day, cereals, oatmeal, waffles, juices, yogurt and fruits, etc. Outdoor pool looks very nice (did not use though this time). Rooms were nicely decorated, A/C was working great, lots of ample free parking. Close to different restaurants such as East Side Marios, Shoeless Joes, Tims, etc.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Mark, Thank you for sharing your experience! We are happy you enjoyed your stay and we hope to see you again.

"Not Bad"

4
16/09/2016

This hotel was very nice, great feel, good food, however, ensure if you have any type of physical limitations you tell them a number of times. This is 2 stories, no elevator. I had a show on the 2nd floor and carrying baggage up and down everyday has now set me back in therapy bills.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Kathryn, Thank you for letting us know of your experience. I do apologize that no one assisted you with your baggage, your business is very important to us and we value your feedback. We will use your comments in our ongoing training to ensure we do better in the future. We hope to see you again.

"Very affordable"

5
16/09/2016

Love this place it s in my home town close to many restaurant very clean and friendly very affordable with the breakfast included with room. Cafe and tea in your room in the morning Thes best room are at the back of the motel

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Carole, We are happy you enjoyed your stay and appreciate that you took the time to share your experience with others. We look forward to seeing you again!

"comfortable,worry free"

5
14/09/2016

awesome staff from start to finish,great breakfast,and servers, dinner as well,beautiful comfortable room with a hot/jazzuzie tub,fire place,veryclean,and,everything worked...pay a little extra and get quality.we have had excellent service at other best westerns,but these are our experiences.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Hubert, We are happy to hear you enjoyed your stay and thank you for taking the time to share your experience with other travelers. We hope to see you again!

"Worst night sleep"

1
12/09/2016

Barking dog started at 6 am. I had worked most the night. I finally gave up at 8 am and went for breakfast. I called front desk and was told they would call the room. House keeping staff in the hall as dog was barking. I went for breakfast and the person who owned the dog was taking to staff about the dog. She had been in the gym working out and now having breakfast. Hotel policy stated that pets cannot be left alone in room?

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Ross, We sincerely apologize for the inconvenience you encountered. Please know that we are using your comments to try and improve our reaction to this type of situation. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Once again we do apologize.

"Actually really nice"

4
11/09/2016

Actually stayed here for some work. The room and service were really great. However the aircon stopped working in the middle of the night. The good thing was there was someone up to fix it right away. The breakfast on the first night was not the greatest but the second morning it was actually delicious. Just know if youre going over a weekend, it turns out theres quite a few weddings and things going on so its a bit noisy. But overall I would definitely go back. Wifi worked well, bed was comfy and everything was clean!

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay overall and hope you have an opportunity to return. Thank you for sharing your experience.

"A great place to stay"

5
11/09/2016

I have stayed at this hotel a number of times and have been extremely pleased each time. The staff, hotel and restaurant, are very professional and friendly. The room decor is very nice and the bed is excellent. The hotel breakfast is very good and lots of choice. I would recommend this hotel.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Jim Thank you for the kind words. We are happy you continue to enjoy staying with us and appreciate that you took the time to share with others. We thank you for your continued patronage and look forward to seeing you again!

"First class property"

5
09/09/2016

Reservation booked thru Expedia. Hotel location is a couple of kilometres south of Hwy. 401. Arrived late and ease of check-in. Staff friendly and helpful. Breakfast and Wi-Fi included in price. Very clean property from lobby, bathrooms, restaurant and guest rooms. Property decor has a country and rustic feel to it, Comfortable stay and had a great night sleep. Full hot and cold breakfast offered; great variety from cereal, fresh fruit, eggs Benedict, sausage, bacon, etc. Wonderful customer service by restaurant staff. Won't hesitate to stay at this property in the future. Highly recommend on your next visit to Cornwall.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and appreciate that you took the time to share your experience with others. We hope to see you again.

"Good choice"

4
07/09/2016

Arrived quite late after a long drive. Staff were friendly and helpful. All was quiet, the bed was very comfortable and the room clean. A hot beakfast was a lovely treat, as otherwise we would have had to go look for somewhere. Did not explore the amenities other than seeing a computer centre.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and hope you have an opportunity to return and explore Cornwall. Have a great day!

"A Gem Discovered"

4
07/09/2016

A very nice hotel experience. The hotel decor inside the lobby, restaurant, & room was very pleasing with an upscale rustic feel. We just loved our room..5-star! All the staff from check-in to restaurant, to checking out were friendly, courteous, & professional. Wish all Best Western's were like this...a gas fireplace in the room with sitting area...FABULOUS! A big shout out to Steve at the Reservations line to book us this room with a great price.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Richard, We are happy you enjoyed your stay and truly appreciate that you took the time to share your experience with others. We hope to see you again!

"Wedding Block"

4
05/09/2016

A block of rooms was booked at this hotel for a family wedding. We arrived later in the evening and were checked in by a very friendly manager on duty. We booked 3 rooms for my adult children and ourselves. The value for money was good and the staff were very friendly. We were provided with coupons for the breakfast buffet for each of the two mornings we were there. This was an unexpected, and very much appreciated surprise. The staff at the restaurant were very friendly. We spent a few hours in the lounge one afternoon and again the staff were very friendly. I would recommend staying there.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Lorelei, We are happy you enjoyed your stay at the hotel. Come back any time. Have a wonderful day.

"Visiting family"

5
03/09/2016

The Best Western Parkway Inn has wonderful staff. They courteous, friendly and very helpful. The rooms are clean and their restaurant has very good menu. I would rate the Parkway Inn as five stars We had stayed at this hotel numerous times and haven't found anything bad to say about them, Would recommend

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Henry, Thank you for the great review. We are glad you enjoyed your stay. We look forward to welcoming you back again.

"Well appointed rooms, good location"

4
01/09/2016

Clean, and well kept property. Fireplace in room is a nice touch. Breakfast was good, and service fast and efficient. Checking/out easy, and staff accomadating. Easy access to scan, fax, and select business services. Price was competitive for the area. Sadly, I over heard the manager verbally slamming a fellow customer for her attire. Luckily the lady was not in ear shot, however I was. Not cool, and for this reason, I will chose a different location next trip to Cornwall.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Beverly, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I can assure you the matter has been addressed with our staff, so it does not happen again. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great stay"

5
30/08/2016

We stayed here for 4 days while attending a local dog show. The hotel and staff were welcoming to both the exhibitors and dogs - even providing a welcome bag for the dogs including a sheet, towel, "poop" bags and treats. The hotel was comfortable - great bed and pillows (my personal big need), the pool was the perfect temperature, and the restaurant and staff were helpful and friendly. The grounds were clean and neat. We'll be back.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Beverly, We are happy you enjoyed your stay and thank you for sharing your experience with others. We do hope you have an opportunity to return soon. Have a great day.

"Friendly stop"

5
26/08/2016

A drive along the beautiful St. Lawrence to Cornwall takes you directly to this Best Western - couldn't be more convenient. Large rooms, comfy bed, problem-free internet, quiet halls, friendly staff, and super breakfast. This trip we also relaxed in the bar with a beverage and a very tasty late supper (baked Brie, risotto, club sandwich), and were very happy with everything.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Gary, We are happy you enjoyed your stay and truly appreciate that you took the time to share you experience with others. We hope to see you again!

"Enjoyed our stay"

4
22/08/2016

Enjoyed our stay, would stay here again. Rooms are dated, but clean. Beds very comfortable. Walls are paper thin, you can here everyone when walking down the hall. Full breakfast, good. Nice pool out the back to relax in or to sit outside at the tables. No freshly baked cookies, but a bag provided in room with some snacks. Prefer the cookies. Check in and out was a breeze. Friendly staff during breakfast. Lots of free parking.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and we hope you have an opportunity to return. Thank you for sharing your experience, we appreciate the feedback. Have a great day!

"Old doesn't mean Bad"

5
18/08/2016

Spent 3 nights at this older but quaint Best Western Hotel. Room decor of wood crown molding and fireplaces would seem outdated to most people. However, it was a welcome attraction compared to all the plastic in most rooms today. Spacious accommodations. Great gym and restaurants. Close to downtown and within walking distance of many other amenities. Friendly staff and great service.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Darren, We are happy you enjoyed your stay and appreciate that you took the time to share your experience with other travelers. We hope to see you again!

"Ask for the pet-free room"

5
17/08/2016

This is a pet friendly hotel but if you don't want to be near other peoples' pets on your vacation, there is a pet-free room on the 2nd floor. Most pets are on the first floor anyway. The food was good. The hotel is not state of the art, but homey. Good fitness room. We did not get a chance to use the outdoor pool due to the weather. I think this is probably the best place in Cornwall.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Carol, Thank you for the wonderful review. You are correct, the second floor rooms are mostly pet free rooms as we try to keep our pet guests on the first floor close to exits. We are happy you enjoyed your stay and we hope to see you again.

"Great Hotel"

4
17/08/2016

What a beautiful well kept place. The ONLY negative is this wonderful hotel has no elevator, which is a challenge to those of us who are older. We stayed in a luxury suite which was really impressive and very well set up. The luxury suites are separated from the rest of the hotel, and very quiet......until other people not he floor slam their doors instead of closing them. We did not dine in the dining room but had a sandwich and a couple of drinks at the bar. Service was excellent, food was great. Breakfast buffet before we left on Sunday morning was very good and the service was excellent. If you find yourself in Cornwall Canada, this is a great place to stay. Super great place to stay if you are on the first floor.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay in one of our Luxury Suites. Unfortunately all of these rooms are on the second floor. Thank you for the wonderful review, we hope to see you again. We wish you safe travels!

"Great Value"

5
15/08/2016

I have stayed at this facility many times - great location close to the 401, super friendly and helpful staff, the hotel maintains the facility to a high standard, restaurant on site - I think that they offer very good value for your money

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for sharing your experience with other travelers. We are happy you enjoyed your stay and we appreciate your continued patronage. We look forward to seeing you again!

"Great nights stay"

4
13/08/2016

Very nice looking hotel. Friendly staff with very clean and modern rooms. The hotel was very accommodating towards our dog staying with us and the complimentary breakfast buffet in the morning was excellent! Only complaint is we found our room to be a little small.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Dave, Thank you for taking the time to write a review. We are happy you enjoyed your stay and hope to see you again. We wish you safe travels!

"Great place for a stop over"

5
13/08/2016

We are a family of 4 and we stopped over here on our way to Quebec City from Cleveland. They had the room ready with the extra cot. The beds were comfortable and the breakfast acceptable. The personnel was super nice. Highly recommend. Note that the pool is outdoor so the kids were unable to use it because it was raining.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Alasdair, We are happy you and your family enjoyed your stay with us. Thank you for the recommendation. We hope you have an opportunity to return!

"Comfortable, clean room"

5
10/08/2016

We hadn't stayed at the BW here the last couple of times while in town, because the price was too high compared with the others in town. However, this time, it was more evenly matched so we decided to come back to BW. We were glad we did because the room was very, very clean and they had redecorated. Bed was wonderful as I didn't wake up with a back ache or headache...which is good. The breakfast buffet had hot selections (ham, poached eggs, potatoes (similar to the hash browns at McD's). There was no omelette station...maybe that is on another day. But there was much to select from. I didn't notice any pets and did not smell any pets. Check in was quick and professional...very polite. Will return here next time in town.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Donna, We are happy you enjoyed your stay and appreciate the time you took to write the review. We look forward to seeing you again!

"nova sccotia trip"

5
09/08/2016

on our trip to Nova Scotia we stayed six nights in four different Best western hotels and experience 6 different rooms and venues all were outstanding. Our one negative occurrence was handled timely and with exceptional service.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for choosing Best Western! We appreciate your patronage and are glad to hear you enjoyed your stays. We hope you had a wonderful vacation and look forward to seeing you again.

"wedding night stay"

5
08/08/2016

The room was very nice and clean,the bed was very comfortable and the brunch was very good.Would stay here again.would recommend this hotel and this chain of hotels to friends and family.The staff was very courteous and helpfull.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Rene, Congratulations on your special day! We are happy you enjoyed your stay and appreciate the review. We hope to see you again!

"One fantastic night"

5
08/08/2016

Our family stopped here on way home to the GTA from PEI. We were pleasantly surprised at how great this best western (BW not usually chain we stay in) hotel. The rooms are very charming, clean and spacious. Brand new bathrooms, nice brick wall fireplace and wood furniture. The rooms have been kept up nicely. The Peppermill restaurant on site had great food as well with plentiful portions and good ingredients. The buffet breakfast included in the morning was the best we had ever had at a hotel as well...hot meats, waffle station, fresh cut fruit, omelette chef station! Etc etc. Hotel and restaurant are both run really well. The management staff take pride in this place for sure. The only thing to mention is that there were many dogs there as it is a pet friendly hotel. We were worried when we saw all the dogs as we don't own a dog but the hotel seemed to do a pretty good job with animal odour. Could only smell in corridors. I am pretty picky on hotel stays and we travel a fair bit...this place was great!!

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy to hear you enjoyed your stay and truly appreciate the time you have taken to share your experience with other travelers. We hope to see you again.

"Best place to Stay"

5
06/08/2016

Great rooms with fireplaces. Service is outstanding. Comfortable beds. Breakfast buffet is included and is delicious. Dining room is highly rated and bar is great. Everything you want in a stopover. We stay here every time we pass this way. Never disappointed.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy to hear you continue to enjoy staying with us. Thank you for recognizing our team, I know they will appreciate it. We appreciate your continued patronage and look forward to seeing you again. Have a great day.

"Excellent service and comfy room"

5
05/08/2016

A one-night stay in Cornwall was made thoroughly pleasant by the staff and facilities at this hotel. The reception was extremely welcoming, the room was well appointed and comfortable... and the restaurant was fabulous! All in all, I was greatly impressed with this property, which I would recommend to business and leisure travellers alike.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy to hear about your stay with us. Thank you for recognizing our front desk and restaurant team, I know they will appreciate it. We look forward to seeing you again. Have a fantastic day

"Stay Here"

5
05/08/2016

These folks got it right with Parkway Inn. Friendly staff, clean efficient rooms. Wonderful breakfast, convenient parking. Pool towels. I planned on staying at Best Western's Edmunston's location the next night but they were full. Bottom line...don't consider staying anywhere else.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Mark, Thank you for the feedback and review. We are happy you enjoyed your stay and we hope to see you again soon. Have a wonderful day.

"Great "

5
04/08/2016

Extremely well appointed, friendly staff and great location. Walked to Casa Paolo for dinner. Good dinner, great location and waitress was very attentive. Breakfast was included and had more variety then other Best Western Plus hotels we had stayed at. Room was very spacious with a fireplace and sitting area.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy to hear you enjoyed your stay with us. We appreciate that you took the time to share your experience with other travelers and we look forward to seeing you again. Have a wonderful day.

"Nice hotel, if a bit dated"

4
04/08/2016

Room was nice and clean, with a cottagey feel to it. Did not use pool but it looked in good condition. Breakfast buffet was a bit mediocre, and the waitress was a tad too eager (fishing for tips) but overall a good experience.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Scott, Thank you for sharing your experience. We value your feedback. We hope to see you again. Have a fantastic day.

"This is a nice hotel."

4
26/07/2016

We had a pleasant two night stay here. Our room was quite large with nice cozy decor. Comfortable beds and very clean. The bathroom was very small. It was a very long walk to our room and there are no elevators. We were on the second floor on the end so we had to lug our stuff up the stairs and down a long hall. The buffet breakfast was good. The pool was the highlight. Large outdoor heated pool. Just like a giant bath tub. Awesome!! Not much to see around the area, but a short ride into town and down by the river was were we found out what Cornwall was about. Nice park on the river and lots of shops and restaurants downtown.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Beth, Thank you for taking the time to share your review. Your feedback is very important to us so we can continue to improve our property. We look forward to welcoming you back. Have a wonderful day.

"Highly recommend"

5
25/07/2016

Lovely hotel. Awesome staff. Lovely hot and cold breakfast buffet included. Lovely heated outdoor pool. I loved the cozy decor. On Brookdale just off 401 so great location as well. We stayed in double queen room and it was very spacious. Our room had a lovely corner brick gas fireplace. In previous visits to Cornwall, we stayed at Super8 and Ramada. The Best Western is the superior choice by far.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and thank you for sharing your experience with others. We do hope you have an opportunity to return soon. Have a great day.

"Refreshing Surpize."

5
25/07/2016

Traveling across Canada B.C. To PEI and back on a Motorcycle. Been on the road for over a month now. I gotta say this is the best place we've stayed. The room was immaculate, the staff was outstanding and the food in the Pub was excellent. Short story.....well done folks. Can't say we'll be back cause we live on the other side of the Country but indeed I shall recommend your establishment.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Chris, We are so happy to hear you continue to enjoy staying with us. Thank you for taking the time to share with other travelers. We appreciate your patronage and look forward to seeing you again.

"Outstanding Customer Service !!"

5
25/07/2016

Cornwall was initially a strategic stop for us on our cross Canada trip by motorcycle. We've had really good luck with Best Westerns so stopped in hoping they'd have room for us. Yes they did and it was one of the highlights of our trip. The front desk staff were so helpful not only booking a room in Cornwall but also the next night in Bowmanville. Our room wasn't ready so staff advised us the pub was open. We were delighted to sit on the patio with a breeze blowing as we enjoyed a cold drink and appetizers. The room was far beyond our expectations. King bed, whirlpool tub, all the amenities we appreciate being on the road long term. Fridge, coffee maker, robes and there are extras such as books to read, a welcome snack basket. The outdoor heated pool was a bonus as well !! This Best Western offers the absolute best breakfast we've had so far. Not just a skimpy continental breakfast but a wonderful selection. Poached eggs, ham, sausage, fresh fruit, lots of bread choices, waffles and juices/hot beverages. Customer service is obviously very important and we were treated royally. Thank you all for making our one night stay so memorable.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the kind words, it is truly appreciated. We are delighted that you had a wonderful stay. Please come visit us again soon. Have a great day.

"Cozy, clean room"

4
25/07/2016

Liked that it's like a little appartment with sofa, desk, wifi, and your bed is comfy and big bathroom. Also older kind of windows you can open and lace curtains gave it a nice home touch. The breakfast is full buffet, beautiful presentation and selections. Service was exceptional from reception desk to time of departure. Have outside heated pool which we did not have time to use but looked great

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Nicole, Thank you for taking the time to review our hotel. We are happy you had a lovely stay. We look forward to welcoming you back in the near future. Have a great day.

"Good Price and Friendly Staff"

5
25/07/2016

Our room was nice and clean with a cute decor. The staff was very friendly from check-in to check-out. We were there for a wedding and were able to call in and get the group rate. Very accommodating. Also includes free breakfast the following morning. The food was very good.

"Would stay here again."

4
23/07/2016

The room was nice and clean, real comfy. Comfortable bed, and the fridge and microwave were clean and in good working order. Breakfast buffet was more than we expected. Very good, and plenty of it. Would definitely stay here again.

""Best Ever" Best Western Plus Hotel Experience"

5
23/07/2016

We stayed at the Best Western Plus Parkway Inn in Cornwall as a layover on our way back from vacationing in Quebec and Atlantic Canada. We have stayed at many Best Western Hotels over the years and this one exceeded all expectations, Our arrival began at check-in with our being informed that we have been assigned "a really nice room". How right! We had clearly been upgraded. The first thing we noticed was a surprise welcome card and basket of goodies from the hotel General Manager. Our room reservation had been upgraded to a suite. Large fireplace in the living room area, lovely bedroom with King bed, huge bathroom and dressing area that included two lovely bathrobes for our use during our stay. It was late afternoon so we decided to have a drink in the lounge, on the outdoor patio. It was perfect. The Chardonnay was beautifully cold and presented in a carafe. The wine glasses were beautiful - not the inexpensive small glasses you so often find at hotels. The patio was lovely and the gorgeous weather was the icing on the cake. We later had dinner in the hotel dining room. The menu was very good with plenty to satisfy varying tastes. The food was excellent and was also presented nicely. And the service was excellent, also. The following morning we enjoyed the breakfast buffet, which was included in the room rate. What a pleasant experience! So often these "full breakfast included" deals mean paper plates and cups, and plastic cutlery. Not so here. Servers were readily available to pour coffee in china mugs! And china plates and real cutlery - yay! The buffet itself exceeded all-inclusive breakfast buffets we have experienced at all other Best Western Plus hotels. Poached eggs. Lots of bread choices and bagels and English muffins. Fruit. Yogurts. Cereals. Waffles. Sausages. Several juice selections. And all was set up in the dining room as opposed to a small kitchenette set-up that we have experienced in so many other hotels. Truly our stay at the Best Western Plus Parkway Inn was an unexpected delight for the final evening of our vacation before heading home to Ajax the next morning. Thank you to Paul Lefebvre, General Manager, and to all his team for the excellent experience they provided to me and my husband.

"Excellent Stay"

5
20/07/2016

We really enjoyed our stay at the Best Western in Cornwall. The room was in very good condition and the staff was very helpful and friendly. The pool was nicely heated, and the outside area is very nicely done.

"Very Cozy Cabin Feel"

4
14/07/2016

At first entrance into the hotel there is a strong wood smell...because of the wood in the front area...very Cozy Check in was very pleasant and fast! If you do not want to bring luggage upstairs don't book on the 2nd floor as there is no elevator. Very clean hotel Upon entering room we were happy to see a beautiful brick fireplace spacious room, and bathroom was clean and up to date Flat screen TV Good wi fi Fridge in room Buffet breakfast tomorrow Overall great hotel!!!

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Collins Family, Thank you for sharing your experience! We are happy you enjoyed your stay and we hope to see you again. Wishing you save travels!

"Average Hotel"

3
14/07/2016

This hotel doesn't quite meet up to the standards of other PLUS hotels from BW. It seems to be fairly well maintained, but aging. The decor is more 1950s than 2016, but the beds were comfortable. The breakfast is so-so. Some items were good, some not.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Paula, Thank you for sharing your experience. Please know that we take your comments to heart and are always looking at ways to improve. We hope you have an opportunity to return. Thank you for choosing Best Western.

"One of the best West Western hotels we've visited this year."

4
12/07/2016

We stayed here last week and plan to return the next time we are in the area. This hotel rates highly with us on all aspects.Our room was large and comfortably furnished. The front desk clerks were uniformly helpful and well-informed. The breakfasts were much better than we had expected, because they included fresh fruit, cottage cheese and a variety of hot items. The housekeeping staff provides thorough and meticulous service. It is an example of the excellence a hotel can maintain by careful attention to all details.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Bob & Elsa, We appreciate the time you took to write this wonderful review. We appreciate your patronage and look forward to seeing you again. Thank you for choosing Best Western!

"Excellent"

5
12/07/2016

I was pleasantly surprised by this hotel. Even though it was not very expensive, it certainly felt like it was. We had a large room, the beds were comfortable, everything was clean. Free Internet. Breakfast was varied and delicious. I will certainly go back there if I go back to Cornwall one day.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Manon, We are happy you enjoyed your stay and thank you for sharing your experience with others. We do hope you have an opportunity to return!

"Keep going back"

5
08/07/2016

this was the fourth time we've stayed at this hotel while travelling to Quebec. It's in a perfect location off the 401, you get a free breakfast which is actually good! The staff at this hotel are very nice and the rooms are clean and comfortable. There is a great dining room/lounge and a sports bar downstairs. There is a pool but we don't usually use it.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear guest, We are so happy to hear you continue to enjoy staying with us. Thank you for taking the time to share with other travelers. We appreciate your patronage and look forward to seeing you again.

"One of the nicest BWH"

5
07/07/2016

The Best Western hotel is a great place for a short stay in a beautiful eastern Ontario town. Pet friendly hotel. Rustic decor with large rooms equipped with fireplaces. I would recommend this hotel to any of my friends without a doubt.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for the review. We are happy you enjoyed your stay and we hope to see you again! Safe travels!

"Comfortable stay"

4
02/07/2016

We stayed at this Best Western en route to a vacation in Quebec. I'd booked it through Air Miles and, despite a previous experience with a similar booking at a different Best Western where check-in took me over a half hour (issues with Air Miles' booking system), check in this time took me less than 2 minutes. Staff was friendly and efficient, the room was clean and comfortable. I do want to single out the breakfast (which was complimentary for us): this was, by far, the best complimentary breakfast we've ever had at a hotel in North America. The selection was big (waffles, breakfast burritos, yogourt parfaits, fresh fruit, toast/bagels), the food was fresh and it was tasty.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Kristine, We are happy you enjoyed your stay and appreciate that you took the time to share you experience with other travelers. We hope you have a great time in Quebec and hope to see you on your return home.

"Cornwall Hotel"

3
01/07/2016

The check-in, price of rooms, amenities and location were excellent. My only issue are the rugs that are in the rooms. The cleaning/vacuming of them are done with some pretty heavy duty smelling ingredients. Found it hard to breath because of my allergies.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Madeleine, We do apologize that our cleaning products affected your allergies. For future reservations, please advise of your allergies and the staff will use a different product and make sure the room is well aired out before your arrival. We hope to have another opportunity to serve you!

"It was ok"

3
30/06/2016

We stopped for a night on the way to the east coast. It's was ok, the staff was fine. The room was clean. They include breakfast which was the usual. I had an evening swim and found that the pool area could use a little TLC, but it was nice having the pool all to myself. The hotel is a couple of blocks from everything, like restaurants and shopping. The hotel it self could use a little updating and colour. And I thought it was a little over priced. We noticed a Ramada Inn down the road, we might try it next time instead. Overall the BW was an ok place to stay.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear guest, Thank you for sharing you experience, your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will consider staying with us again.

"Friendly Staff"

5
30/06/2016

The front desk staff always make me feel special when I arrive. Always clean and tidy. Great restaurant as well. This is one of my favorite Best Western Hotels. Thanks Jennifer, Vince, Dwayne and Adam for such great hospitality!

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Pauline, We are happy to hear your continue to enjoy staying with us! Thank you for recognizing our front desk team, I know they will appreciate it. We look forward to seeing you again.

"Confusing at first glance."

5
22/06/2016

When we first pulled up to the hotel, I thought what the heck? The place looks somewhat like a Swiss chalet but the entry has a steeple and there is some brick thrown in there too. I wasn't sure what to think. Thankfully, the rooms were very pleasant with yet another added dimension...a country atmosphere. The furnishings were updated and everything was very clean. The bed had a fabulous mattress and we were able to sleep soundly. There was little noise that we could hear from our room which was an added bonus. There was a refrigerator and coffee maker in the room. The only thing that was missing was a safe to put our valuables in. I saw someone in the hotel with a dog so I'm assuming it is pet friendly. The housekeepers were great at sprucing the rooms up and keeping the bathrooms clean. The Peppermill restaurant in the hotel was a pleasant surprise too..very nice with good food and a relaxing lounge. It was a good experience and we plan to stay there again.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Mary, We are happy to hear you enjoyed your stay and look forward to seeing you again. Have a wonderful summer and travel safe!

"Home away from Home"

5
17/06/2016

Very comfortable, homey rooms. Our room had crown molding, a fireplace, modern bath fixtures, real wood furniture and overall was a little more high end. I can't say enough about the amazing free breakfast. You are seated to an assigned table in the restaurant; great food selection and the service was excellent. There are two floors but no elevator. This could be problematic if you have large luggage. Would definitely stay here again and recommend to friends.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dar Zann11 We are so happy you enjoyed your stay and appreciate the kind words and recommendation. We hope to see you again!

"great place to stay on way to east coast"

5
14/06/2016

my husband and I stay at this Best Western each year when we travel to the east coast..we stay coming and going. The location is perfect for us. We have stayed in a few different hotels in Cornwall but have stayed here the last 2 years....the staff is always very friendly and helpful and the rooms are good size and beds are comfortable. We have a dog and the adjacent field is great. Last year we were given dog treats and "poop" bags and this year they provided towels and a blanket for the dog to use in the room.....we will always stay here when we are in Cornwall.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Terri, We are happy to hear that you continue to enjoy staying with us! We appreciate that you took the time to share your experience with other travelers and we look forward to seeing you again! Travel Safe!

"An Excellent Choice For Anyone Travelling with a Dog!"

5
12/06/2016

Large clean room with extensive buffet breakfast included ...where others have written a bit dated...I'd say with the Kierstead prints warm and homey...sitting on the sofa in front of the fireplace would be a welcome addition in winter. Not only was there no charge for the dog, there was a welcome bag with an extra sheet, towel, treats and other necessary stuff.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are so happy you enjoyed your stay and appreciate that you took the time to share your experience with other travelers. We hope to see you again!

"Truly Home"

5
08/06/2016

My husband and I have been staying at this hotel for over 3 years now. Short stays, long stays, and stays he and I wished would never end. This hotel is amazing, from the front desk staff, the housekeeping staff, the breakfast staff, the dining room staff, the Hotel Owner, his management staff, and the maintenance staff, all of them truly work to make the BEST WESTERN Parkway Inn & Conference Centre your home away from home, and they do it so very well. Their attention to detail, and helpfulness for even the smallest of your concerns is beyond compare. My daughter and I arrived this last Saturday night, "our" room as we like to call it was ready and waiting for us, except for one small problem, the AC in the room had decided to be a bit stubborn with its' cooling effects. After calling the front desk, Vince the Manager on duty came to check out the situation, and then immediately called the maintenance gentleman Randy at his home, who in turn was there in less than 15 minutes, After checking out the situation and knowing that this truly was the room we wanted to stay in, Randy told us not to worry he would change out the unit right away. My daughter and I adjourned to the computer/business office to work on some things and wait. Within what seemed a very short time Randy came to get us and took us back to our room, which was already cooling down with the help of the expertly replaced AC unit. Just so that you know, my daughter and I arrived quite late and by the time Randy was called and fixed the AC unit it was already midnight, and there was no question of whether it could or would be fixed that night, it just was. Also, the day we were to leave we had a change in plans, which often happens to us. I went to the front desk knowing that they were going to be pretty full up and chances were slim of us being able to keep our room for another night, BUT, low and behold, Dwayne the Front Desk Manager was on duty, and as per usual he saved the day ! He never even batted an eyelash at my request, and with his magic keyboard, voila ! we had our room again for that evening, no fuss, no muss, and much to our relief. I would name each and every one of the staff members if I could, but I am not sure if that is allowed. Either way, they are wonderful group of people, working in a very demanding industry, and doing it so very, very, well. Thank you to all of you, we are grateful for all that you do for us, and how very welcome you make us feel. It truly is like coming home.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Debbie and David, Thank you for the wonderful compliments. Our staff take much pride in the service they provide and it's always nice to have it recognized! Thank you for sharing the above and beyond service provided by Randy, your comments have been shared with all the staff and I know that he was especially proud. We truly appreciate the time that you took to share your experience with other travelers and we look forward to seeing you again soon. Travel Safe!

"Very pleasant stay as always"

5
08/06/2016

We have stayed at this hotel many times over the years and always look forward to going back. The entire staff from housekeeping, restaurant and front desk are welcoming, cheerful and friendly which makes for a very relaxed and pleasant stay. The rooms are always comfortable and very clean. The breakfast buffet is outstanding. We would definitely recommend this hotel to anyone.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Susan, Thank you for sharing you experience with other travelers. We are happy you continued to enjoy staying with us and we look forward to seeing you again! We wish you safe travels!

"Best western rewards not great"

4
06/06/2016

We stayed at th Cornwall Best Western and a BW in Rivière du Loup in Quebec and then back to Cornwall for a third night. We had signed up online for the 50.00 gift certificate prior to leaving on our trip. Nothing arrived via email for our third night. the promotion was stay two nights and get a 50.00 gift certificate for the third night. We called just before our third night and were told that there system must have been down as the registration did not work and we should have phoned to check. Who knew? They gave 25.00 certificate to arrive in the mail sometime in the future, 25.00 off the 50.00 promotion because we had to phone them.....not good service for sure. This is the head office not the Cornwall hotel, the desk clerk actually mentioned the promotion to us.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay in Cornwall but we are sorry to hear about your problems with the Best Western Rewards Program! We certainly hope you do not let this deter you from staying with us in the future. Wishing you safe travels!

"Excellent stay"

5
05/06/2016

We stayed one night in a King Suite. The room was large, but it felt even larger as it has double height ceilings. The room was very nicely appointed and very clean. Most hotel rooms have mall bathrooms, but not this one. There was a double sink with ample counter space for both me and my wife. The sleep was comfortable and we were able to start the next morning off with an excellent breakfast buffet.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for taking the time to share you experience with other travelers. Yes, our King Mini Suites are not the average hotel room. We are glad you enjoyed your stay and we hope to see you again!

"Great stay, poor room service"

4
04/06/2016

Was here for a couple weeks on business and the hotel was very friendly and the stay was pleasant. I had a room by the ice machine and I could hear every time someone used it or walked through the hallway along my room. The room service food was decidedly sub par. The pool, sitting areas, business center, wi-fi, fitness room, and general ambiance was great. Will definitely stay here again.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Rick, Thank you for taking the time to share your experience. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Clean and comfortable"

5
04/06/2016

This was a great stop over on our way to Montreal. They place appears older, but you can see that it has been very well maintained. It was very clean and well equipped. Breakfast was good as well, with a selection of hot and cold items. It is a buffet style breakfast within a restaurant on site, and you are given vouchers upon checking in. Be aware that the breakfast isn't entirely free if you decide tip the server, unlike most server-less self-serve hotel breakfasts. The only thing I could think of to improve would be adding shelves to the showers to set soap/shampoo on.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for sharing your experience. We are happy you enjoyed your stay and hope you have an opportunity to return.

"Fabulous Hotel"

5
02/06/2016

We were in Cornwall visiting friends and stayed at this BW. Dwayne was on the front desk when we arrived and said we had been upgraded to a King room. The room had a corner fireplace and was just beautiful. This hotel is so very quiet. Not only was our room perfect in every way, it was clean and so were the stairs and hallways. We have stayed in many BW and we can truthfully say this hotel was the cleanest and the most beautifully decorated of any we have stayed at. This hotel is fabulous. We had dinner in the restaurant which was excellent and the waite staff were attentive and knowledgeable.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy to hear you enjoyed your stay and appreciate that you took the time to share your experience with other travelers. We hope to see you again!

"Excellent Hotel, Fantastic Staff"

5
01/06/2016

What a beautiful hotel. As soon as you enter this hotel is wonderful. We were greeted with a wonderful smile and so pleasant. This hotel has an outdoor pool, a gym, and a restaurant and a Sports Bar downstairs. The Sports bar was great and the service and food ...Outstanding. Our room was so comfortable, clean, the air conditioner was great and fairly quiet. The breakfast buffet had a great amount of choices, and the two,ladies were wonderful, and the coffee was fresh and hot, and they made sure your cup was always refreshed. This hotel,is just off the highway, and plenty of shopping, eating nearby. We are already booked in this hotel for our next trip into Toronto.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Richard, Thank you for the great review. We are happy you enjoyed your stay and look forward to seeing you again soon! Safe Travels!

"I keep coming back"

5
01/06/2016

I have had the opportunity to stay at this facility on a few occasions and have never been disappointed --- good location close to the 401 highway, great facility that is very well maintained, friendly and helpful staff --- restaurant on site --- we really like room # 173 at the far end of the hotel - large comfortable mini suite - very quiet. I think that this is a very good value facility

"Great choice if in Cornwall, ON"

4
27/05/2016

Check in quick, room ready and check out was equally quick. TV and internet worked. Bed was comfortable. Bathroom had all the amenities. Night was quiet so sleep undisturbed Hot and cold buffet breakfast included with room - so no waiting.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and appreciate that you took the time to share your experience with other travelers! We hope to see you again!

"Staff"

5
25/05/2016

Great staff that will make you feel like family from the moment you arrive! Courtesy and excellent service from everyone. Wing night should not be missed. All the waitresses are wonderful whether you join for breakfast or supper! Had a great visit and missed them already! lol

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Eugene, Thank you for the nice review! We are happy you enjoyed your stay and we hope to see you again soon! Safe Travels!

"Love this hotel"

5
24/05/2016

Staff and room was great. My husband and I needed a night away from home to relax. The room had a big jacuzzi. Perfect place for a night away to relax. I really like the look of the hotel. We will be back for sure.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Genevieve, Thank you for the review. We are glad we could make your night away enjoyable and we look forward to your return.

"Get away adventure"

5
24/05/2016

My husband and I like to get away from the City and we usually headed to Morrisburg, but this past weekend because there were no vacancies we found a Jacuzzi room at the Best Western in Cornwall - What a treasure. The Hotel is wonderful, staff very friendly and welcoming. Our room was amazing including a little welcome basket and a wonderful stone fireplace which gave the room a welcoming feel. The Jacuzzi was wonderful and large- My 6 ft 3 husband could actually stretch out and relax. Our King bed was so comfortable, I slept like a baby. The hot breakfast that was included was very tasty and food was plentiful - We have found our new little oasis. We usually love going to Alight the Night at Upper Canada Village and discovered that it is not that much farther. We will definitely be repeat customers.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Karen, We are so happy to hear you enjoyed your stay! Thank you for sharing your experience with other travelers! We look forward to your return!

"Road Trip Oasis"

5
18/05/2016

When travelling in this area- to or from Montreal or Toronto this is a nice stopping spot. A close jaunt to Ottawa too. Very clean and comfortable. The staff were very friendly and accommodating. Offers us king suite at reasonable rate. Beds are very comfortable. These gave spa tubs although did not have chance to use it. I would not recommend the downstairs bar:pub. Food was below average pub fair. Breakfast included in price of room was a nice continental hot buffet.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for taking the time to share your experience. We hope to see you again!

"Excellent stay w/ in-room whirlpool & fireplace"

5
09/05/2016

Loved the room with 4-poster King-sized bed, a tub as big as the bed with jets was awesome. Loved the ambiance of the electric fireplace. Room was very comfortable, dark, and quiet. Appreciated the water provided in room (and the lovely gift basket!), but would have liked 2 bottles :)

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Hi Rosalind, We are happy you enjoyed your stay and appreciate your comments. We hope to see you again!

"One of the best Ive stayed in..."

5
07/05/2016

Get the King Suite.... its priced about the same as most rooms...around $125. Vaulted ceilings , gas fireplace, massive room, gorgeous bathroom and secluded from the rest of the hotel. I was skeptical at first but was wowed when I walked in. Better than most rooms I've stayed in. Makes you forget youre in Cornwall. This room should be in Vegas or Dubai.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Andrew, We are happy to hear you enjoyed our King Mini Suite. They are our newest addition and have become very popular. Thank you for taking the time to share your experience, we hope to see you again!

"Great place to stay."

5
03/05/2016

The Best WESTERN --- Cornwall -- short stay over -- easy and clean and safe place to stay -- service is wonderful --- food was well prepared ---Lots of shopping very close by --- first floor rooms easy to get to.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Hi Wendy, We are happy you enjoyed your stay and appreciate that you took the time to share your thoughts with other travelers. We hope to see you again!

"BW once again"

4
30/04/2016

Pros first. 1. Breakfast was the usual but the poached eggs and their presentation showed thought, care, and imagination. Space was well lit and traffic flow well thought out. 2. Ladies, visit the ladies room on the main floor off the restaurant. It is ... amazing ... grecian decor, make-up space, two way mirror, lots and lots and space, adequately ventilated. My partner mentioned the mens room was in southwestern colors and he was so pleased it was not the usual hole. 3. Love exercise room. Remember to take the TV control from your room. 4. We got an upgrade so the room decor was amazing. 5. As usual, love the convenience of the BW website. You can book a hotel room in the afternoon once you know where you'll be ... barring breakdowns. Cons 1. The LifeCycle recumbent in the exercise area (everyone's favorite) wasn't working. 2. The other recumbent I could not figure out so I gave up. My partner tried the stair climber and, again, gave up. 3. Yes, I know. I am not a fluent Francophone. Please provide directions in English for those machines which do not allow you to choose your language or it just appears in both. 4. It would be nice if the BW website noted on a holtel's listed amenities when the pool is outdoor and then you avoid the "Yes, we have a pool. No, there is no water in it."

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Alan, Thank you for taking the time to share such a detailed review. We have someone checking on the health club equipment to make any necessary adjustments and I have contacted Best Western about the pool description on the website. It appears to be a limitation with the mobile site, they are aware of it and are working on a solution, I apologize if this was an inconvenience. We hope to see you again!

"One night stay"

4
27/04/2016

This is very nice hotel. Room was clean with a new TV and fridge. Heating cooling unit was relatively quiet. They provided many AC outlets for all your charging needs which was nice as well. The only complain is very slow Internet in the evening. They seem to be on cable however I could only get download speeds at around 2.5MB.My guess is their WiFi gear is not the best.

"EXCELLENT"

5
25/04/2016

Love this Hotel. I recommend the Hotel to all. Well situated in Cornwall. Friendly staff and clean rooms. The restaurant is very good and great selection for Breakfast. I stay at this hotel for business and I get a great rest every time I stay.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Pauline, Thank you for the great review! We appreciate that you took the time to share your experience with other travelers. We look forward to seeing you again soon.

"Cornwall hotel"

4
25/04/2016

Best Western is a great value and great location. Close to restaurants and easy access to highway. Quiet rooms with nice décor. Breakfast was really well done with full service staff being very helpful. I recommend staying here and exploring the beautiful areas along the river.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Paul, Thank you for the recommendation! We are happy you enjoyed your stay and hope you have an opportunity to return. Wishing you safe travels!

"RELAXING"

4
21/04/2016

Beautiful, clean, quiet rooms. Bed are very comfy..with white linen. The salon has a big fireplace and has a very relaxing mood, with bar. We always enjoy our stays, The peppermint restaurant is very good. Employees very polite.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, We are happy you enjoyed your stay and appreciate your kind words. We look forward to seeing you again!

"Country in the City"

5
09/04/2016

This hotel is very well maintained. The rustic decoration brings you in the country side. During summer the pool is very nice. All employees are helpful and polite. The breakfast in included and the parking is free.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for sharing your experience. We hope to see again the next time you are in Cornwall.

"Great hotel"

4
03/04/2016

We stopped here very late, ran into very helpful and friendly front desk staff, the room was clean, large, peaceful. Would definitely go back, if ever in the vicinity! Unfortunately, we couldn't swim in the pool, but we we took a look and it looked great!

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for sharing your experience, our outdoor pool is open weather permitting from the middle of May to the middle of September. We hope you have an opportunity to return. Thank you for choosing Best Western!

"Excellent Value"

5
20/03/2016

Stayed here for a sport tournament. Check-in was quick and friendly. We had a Queen suite which included a sofa bed, a fireplace and lots of room to spare.... very comfortable. The included hot and cold breakfast buffet was excellent with very friendly service. We needed to cancel our stay for a second night and the front desk staff were very understanding and accommodating.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Ken, Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope you will stay with us at the Best Western Parkway Inn & Conference Centre the next time you are in Cornwall.

"Very Comfortable Stay"

4
14/03/2016

I always stay here when traveling through the Cornwall area for work. Very comfortable rooms with great beds. The sports bar serves ice cold beers and great burgers at fair prices. Bartender is very friendly and the entire staff makes you feel welcome.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Gary, Thank you for taking the time to share your experience. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and we look forward to your return. Thank you for choosing to stay with us!

"Top Shelf Hotel"

5
12/03/2016

If I could rate this hotel higher I would. Great value for the money. I only saw the one room (273) so I cannot speak for the other rooms...I wish my wife was with me to enjoy it. Truly a diamond in the rough...if you're ever in Cornwall check it out.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Terry, We are glad you enjoyed your stay and hope you have the opportunity to return! Thank you for the great review.

"Nice Hotel, Good Service"

4
09/03/2016

We spent a weekend at this hotel since the wife had a fair in one of their conference rooms. We had reserved a suite since I'd have to keep myself busy until she punched the clock. The size of the suite was huge!! It was easily 2x the size of other suites we stayed in, with 14' ceilings, fireplace, kitchenette and sitting area. The main part of the hotel is a bit dated, but had a sort of old fashioned wood and wrought iron pub look. The service from the staff was very good, and food and drink were reasonably priced for an in-house service. The room rental included a hot buffet breakfast which was very well stocked. There is a restaurant, Bar and Lounge, as well as a Sports Bar in the basement.There is no interior pool, and the hot tubs/whirlpools are located within the guest rooms. The conference room service was adequate but the fair did not require much attention. The hotel is located on a commercial strip within the city limits, so most amenities were within a short walk.

ManagerCornwall, Manager at BEST WESTERN Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for taking the time to write about our hotel and your experience. We are happy you enjoyed your stay and hope you have the opportunity to return.

"Fantastic stay"

5
07/03/2016

Stayed here for one night. Excellent room quality, easy access from parking to rooms, and good/affordable room service. Very friendly and helpful front desk staff. Would definitely stay here again if I find myself in this part of the world again.

"Excellent hotel in Eastern Ontario"

5
07/03/2016

Excellent place to stay with pleasant and helpful staff. The property is very well kept and has a restaurant on site with an excellent menu choice for everyone. I have stayed in many hotels and the Best Western Plus is one of the better hotels for the price

ManagerCornwall, Manager at BEST WESTERN PLUS Parkway Inn & Conference Centre, responded to this review
Hi Janice, Thank you for the compliments! It is always nice to hear when the hard work of all our staff is acknowledged. We hope to see you again!

"Everything you would expect"

4
29/02/2016

I was in Cornwall for a meeting and stayed here because I knew it from two cycling trips. Rooms are spacious and in good condition. Free breakfast buffet has the selection you would expect. Location is convenient and easy to find.

"A great place for a cozy winter night stay"

5
29/02/2016

This was my first time at at Best Western Plus. I enjoyed the extras. The staff were friendly, helpful and the arrangement of the hotel was convenient. I am an avid reader so enjoyed the extra of the hardcover books in the room. I also took several of the tourist information publications from the lobby area about Cornwall. I hope to come back to the area in the summer.

"Impressed"

5
29/02/2016

I look forward to staying at this Hotel again in the near future. Rooms were quiet,clean and nicely decorated. Bed and pillows very comfortable. A great night sleep. The bathtub has a low wall which was great for some of my mobility issues. Good water pressure in the shower. My request for a room on the main floor was accommodated. Food in the restaurant was excellent and the lower bar has a great atmosphere. You can always find something cheaper in Cornwall but I feel that the price is set at a good value point for all that you get.

"Great place and super quiet"

5
29/02/2016

A great stay all around. Great room, great staff and super stay. The room was very quiet and the breakfast was great. The gym area is complete. Will return on my next trip either for business or pleasure.

"Nice Hotel for a Group"

4
19/02/2016

Traveled here with a hockey team and was overall very satisfied with the Hotel. All members of my group also enjoyed their stay. Breakfast buffet is well stocked with different food items. Only complaint would be the restaurant meals- a little pricey for what you got.

"Best kept secret in Cornwall"

5
18/02/2016

The rooms are quaint and very comfortable, the ambiance in the restaurant and breakfast area are superb, in summer the pool area is very relaxing, the exercise room is nice, but best of all the staff are amazing.

"Fantastic Hotel"

5
12/02/2016

I always look forward to my stay at the Best Western Plus in Cornwall, Ontario. Everything from service to food to the bed itself is always just right. When traveling on business I have enough on my mind so staying here is super comfortable and welcoming. The experience is always terrific. Just love this hotel and can't wait to go back.

"LOVE this place!"

5
06/02/2016

I stayed in the hotel in the whirlpool suite for a week for work and couldn't be happier. The room is huge and the rate is reasonable. The cleaning staff does an exceptional job, the restaurant is good, room service is fast and efficient, the front desk staff is helpful and friendly, and the atmosphere of the overall hotel was an extremely welcome retreat from the bitter winter cold. Great job!

ManagerCornwall, Manager at BEST WESTERN PLUS Parkway Inn & Conference Centre, responded to this review
Dear guest, Thank you for the kind words! We are happy you enjoyed your stay and hope to see you again.

"Awesome!"

5
03/02/2016

I can't wait to stay here again. Booked a king room and got upgraded to the king whirl pool room free. The king whirlpool suit was so great. Friendly staff and very fast check in and out. The room was CLEAN. I was very happy with how clean the whole hotel was. I did not see one spec of dirt the entire stay anywhere. The hotel is beautiful and quiet. Really enjoyed my stay and will be back.

ManagerCornwall, Manager at BEST WESTERN PLUS Parkway Inn & Conference Centre, responded to this review
Hi Rachel, We are happy you hear you enjoyed your stay and appreciate that you took the time to share your experience with other travelers. We look forward to your return!

"Parkway - Best Western Best Hotel in Town"

5
01/02/2016

This is my home away from home when I am visiting Cornwall. The rooms are clean, comfortable and love the fireplaces in the room that I normally stay in. The staff remembers you when you return even if I haven't been there for months. Breakfast is very good and wait staff is on the spot for making sure you are satisfied. Wouldn't stay anywhere else.

ManagerCornwall, Manager at BEST WESTERN PLUS Parkway Inn & Conference Centre, responded to this review
Hi Alton, We truly appreciate your continued patronage and thank you for taking the time to share your experience. Hope to see you again soon!

"Highly Reccomended"

5
01/02/2016

It was a very nice and pleasant stay, and very reasonably priced. The room was very nice and well kept. And the breakfast was amazing. We got more then we were expecting, and we would love to go back!!

ManagerCornwall, Manager at BEST WESTERN PLUS Parkway Inn & Conference Centre, responded to this review
Hi Amber, Thank you for the kind words, we hope to see you again the next time you are in Cornwall.

"Once is enough"

2
31/01/2016

The property was old and musty. Furnished adequately. Reception staff was polite and helpful, check out and in was smooth. Provided breakfast was good. Relatively convenient to the Highway 401 in Ontario, Canada. Why just one stay? Old!

ManagerCornwall, Manager at BEST WESTERN PLUS Parkway Inn & Conference Centre, responded to this review
Dear Guest, Thank you for taking the time to share your experience. Our hotel is an older property, originally built in 1959. We are continuously renovating and improving our facility to try to meet our guests needs. We certainly hope you will reconsider and stay with us again if you are in the area.

"Always a great visit"

5
30/01/2016

We've stayed at this hotel 5 minutes off the 401 on our way to Montreal many times. The first time was many years ago when we had to get off the highway during a storm, and the many subsequent times were for the sheer enjoyment of staying there. The lobby is warm and welcoming with a fire burning, the front desk staff always helpful and friendly. The hotel is long and narrow and you can always park near the closest entrance to your room along the hall. The rooms are warm and cozy, with all the standard amenities, and they have a double door so that if there's noise in the hallway bothering you, can can just close the inner door, although we've never experienced noise as a problem. Beds are very comfortable. Their outdoor pool is really nice in the summer as well. The included breakfast is amazing, one of the nicest you're going to find, and is served in their regular restaurant with a server to help and get coffee for you, so you're not vying for a table in some small lunch room or front lobby area, or eating off paper plates with plastic cutlery. Great full hot breakfast with tons of choice and always fresh. We have also had dinner in the hotel restaurant, which was lovely, but often go out for dinner as there are several restaurants within a short walk, especially Au Vieux Duluth where you can bring your own wine. All in all, I have never had a bad experience in this hotel and will continue to be a regular guest.

"Great Hotel"

5
17/01/2016

We were booked into a standard queen room and when we arrived we were upgraded at no charge, to a fireplace, jacuzzi king suite! Imagine our surprise and delight. The room was spotless and all the amenities you could want. Breakfast ( included) the next morning was great...full REAL BREAKFAST!! Check- in was a breeze and checking out was effortless. Highly recommend this hotel.

"Business Trip"

4
14/01/2016

Was in Cornwall for a business trip and was booked in this hotel. It is an older hotel but was very clean and had a nice feel to it. The staff was very friendly and the sports bar in the basement was fantastic. The room was ver nice sized and bed was comfortable. Walking down the halls the floors did creak a little. I ordered room service one night which was quickly delivered, but the food was very average at best. I had better meals in the sports bar, which can be hard to find in the basement. Overall, was a very nice hotel that I would stay in again if in the area.

"Good Value"

5
12/01/2016

I telephoned the hotel and made a booking direct with them. There was a special offer which made the price very attractive. Check in and check out were quick. Staff were friendly and efficient. Buffet breakfast is good value.Room has been renovated fairly recently. Renovation was good but someone had re-grouted round the bath. Grout was a different colour, poorly applied and spoiled a good job. I would recommend this hotel.

"Great stay with Hockey team"

5
11/01/2016

Hotel is really nice; rooms are well appointed and they have QUEEN beds not two doubles like many hotels. Restaurant was really nicely done almost like a ski lodge with wood burning fireplace and the food was good. The sports bar downstairs also a great space to grab a beer and watch the game. Staff were pleasant and would definitely recommend this place. One note there is no indoor pool if that is something you are looking for. They do have an outdoor pool for summer months.

ManagerCornwall, Manager at BEST WESTERN PLUS Parkway Inn & Conference Centre, responded to this review
Dear guest, Thank you for sharing your thoughts on our hotel, we appreciate your patronage and hope to see you again.

"Absolutely Awesome!"

5
05/01/2016

On our way to ON for a visit, my wife and I stopped at this establishment after an 11hour drive from NB. No reservations! From the moment of turning into the Best Western we both felt comfortable. The exterior is done in a lovely fashion and makes one feel very relaxed. But it got better! Dwayne at the front desk was awesome! Friendly, accommodating, helpful. All the while with a smile. Our room felt like home, bookshelves with books, mini fridge, clean, neat and fresh. The lounge and dining room were quaint, the food was good, and the service terrific. The breakfast the next morning was fabulous. Even though we had the buffet, we were made to feel like the only people there by our waitress - very attentive, extremely polite and friendly! Our only complaint - we weren't able to stay longer! We are however making this our checkin destination on our future travels to ON. Paul Lefebvre, GM, you have a wonderful establishment, FANTASTIC employees. You should be proud! Customer service and enjoyment at its finest. We are very pleased to provide this TOP rating! Well done Mark Flewwelling

ManagerCornwall, Manager at BEST WESTERN PLUS Parkway Inn & Conference Centre, responded to this review
Hi Mark, Thank you so much for taking the time to go into detail about your stay, we appreciate your patronage and hope to see you again the next time you are in our area.

"Awesome"

5
05/01/2016

The room was perfect. Comfortable bed, beautiful fire place, very clean. Even liked the candy left on the desk. Nice touch. Breakfast the following morning was amazing. Staff were all smiles and our server Wendy was so friendly. It is wonderful being around happy, positive people. Oh and the food was very good too.

"Overnight stay"

4
30/12/2015

Clean hotel with good amenities. Common areas well decorated for Christmas. Some of the furnishing were discoloured by age as they were fabric. Otherwise few other complaints about this property. The breakfast was better than expected with an actual dining room where you can enjoy nice views from the windows.

"Trip advisor is never wrong - a good place to stay "

4
30/12/2015

We stayed here for three nights starting x-mas day. The room was quite nice, king 4-poster bed, electric fireplace, big screen tv, and a jacuzzi the size of my hot tub. The room was very clean and comfortable. Breakfast buffet included was better than most - excellent service. Lots of parking and quite a handy location. Best of all, they accept pets without any hassle. An enjoyable experience.

ManagerCornwall, Manager at BEST WESTERN PLUS Parkway Inn & Conference Centre, responded to this review
Dear guest, We are happy you had an enjoyable Christmas with us. We truly appreciate that you took the time to share your experience and hope to see you again.

"Old style charm. Good hospitality."

4
29/12/2015

We were very pleased with the hotel. The old style pine post beds, oak trim and fireplace in the room added charm. The breakfast was plentiful, healthy and provided good variety. The staff were hospitable.

"Great place to stay!"

4
26/12/2015

The hotel is very nice, the people working there are great. It's a great location in Cornwall. The only negative thing I have to say, the furniture in the room was outdated. A more modern look would be great!

"Great Quality, Great Staff, Good For Border Crossers"

5
21/12/2015

Wonderful staff and nicely appointed accommodations. Who knew Cornwall could be a destination? We travel a lot, and often times, rather than press-on, we'll stay here because it is so comfortable and welcoming.

"Usual Best Western"

4
17/12/2015

We stayed overnight at the Best Western in Cornwall using our points. We had stayed at the BW before and enjoyed it. Our room was fine, however, we had problems in the restaurant and I won't hurry back.

"Second Time and Still a Charm"

5
04/12/2015

We liked this hotel so much we travelled a bit longer on our way back from Quebec to stay here again. The staff are friendly and the rooms are clean and comfortable. The food in the restaurant in this hotel is great! There are two bars if you are interested. It's a very cozy and welcoming atmosphere. We stayed here both times on our way thru to Quebec because it is so accessible from the 401 so unfortunately we don't know about any activities near by but there is lots of other restaurants and shopping. We had an awesome room this time with a king canopy bed, huge Jacuzzi and fireplace in our room.

"My Home Away from Home"

5
02/12/2015

I frequently stay at this hotel for my business trips. I always find the staff very welcoming. I also have two business meetings a year at this hotel and the service is amazing. They will take great care of you.

"My stay"

5
01/12/2015

Excellent place to say. The room was clean and very roomy. Floors were clean. Fire place just added to it. I would recommend this place if your travelling. A bit pricey if you were going to stay longer. I usually go for clean rooms.

"Pleasantly surprised. "

5
26/11/2015

I have stayed at this hotel a number of times before and have always had a pleasant experience. My last stay was the best. They provided me with a room that was once a racquet ball court that they had converted to a larger room. I was skeptical at first but when I opened the door I was blown away. It had a beautiful lounge area with a fireplace, big screen tv, along with a nice kitchenette and a mammoth bathroom. I've always found Best Western to be clean and comfortable - the most important elements of any stay. The restaurant is excellent as well. Staff is always pleasant and helpful. My only regret is that I couldn't stay longer. I'll be back.

"Great deal"

5
21/11/2015

We arrived at this hotel after a long day of driving in the rain in hopes that they would have a room. Not only did they have a room for a great price, but they also upgraded us to a better room, no extra charge. The room we received is known as the king jacuzzi suite with a fire place & canopy bed + jacuzzi. The all inclusive breakfast was the nicest buffet I have had in a long time.

"Felt like Royalty"

5
21/11/2015

We booked this hotel because it allows pets. Usually those rooms aren't very nice. This hotel is the exception to the rule. They provided us with a pet package and the room was fantastic. It definitely was a 5 star hotel. Extremely clean and comfortable. We had a fireplace, a fridge, coffee maker and top of the line bathroom amenities. The beds were so comfortable with ample amount of pillows. Staff were very helpful and friendly. The food was delicious and the service was exemplary. We will stay here again and will highly recommend this hotel to everyone.

"Best of the Best Westerns', Hands Down !"

5
19/11/2015

This property was not on my radar, but it is now, What a fantastic property, I was on my way to Montreal from Syracuse NY and decided to end my day driving in Cornwall, This property is UPPERCASE FANTASTIC, The front desk staff were warm and friendly and i have to say Vince and Dwayne made me feel welcome, The overall look and feel of the property is very appealing both in decor and cleanliness, My selected room had all the luxuries, canopy bed whirlpool, very good internet and the Bed was absolutely top notch in comfort. I ordered room service, Ribeye Steak and it was Excellent. This property I will definitely be returning to in the future.

"Cornwall Best Western"

4
18/11/2015

Actually this was the hotel recommended by my colleague in Cornwall. I would rate this hotel between Very Good and Excellent. Very courteous and helpful staff. The breakfast was good and the evening fare in the lounge was really good as well.

"Best Western Plus Parkway Inn & Conference Centre"

5
16/11/2015

This is a beautiful spot. We have stayed here a few times on our way to the east coast. The rooms are very clean and well maintained. Staff is friendly. The complimentary breakfast buffet is plentiful and delicious.

"Cornwall Stay"

4
16/11/2015

Best hotel in the area. Friendly staff. Well maintained but looking a bit tired around the edges. Good restaurant and bar. Good daily buffet breakfast. Only issue I have with this location is that my diamond status has never been acknowledged nor have I been offered an upgrade in the numerous times I have stayed here. They cater to local functions so the noise levels can be quite high in the early morning hours on Friday and Saturday nights.

"Quaint and cosy"

4
14/11/2015

Overnight from Toronto for a friend's birthday party,it is conveniently located opposite the Casa Paolo restaurant where the celebration took place.The room was spacious and warm but we wished we had booked two beds as the double bed was a bit small for two adults.The extra interior door is a nice touch for keeping down noise and providing more privacy.We enjoyed a full breakfast that offered a variety of choices and cheerful staff on hand to pour and replenish coffee.

"Excellent in all aspects"

5
12/11/2015

Highly recommended. Best hotel I have been to in a long time. Comfortable bed and very clean room. It also has an added door inside the room for extra privacy and hallway noise reduction. definitely an excellent experience. would love to go back.

"Older, but has everything."

4
11/11/2015

Our family travelled to Cornwall to inter the ashes of a family member, and had arranged to use a section of the hotel's restaurant for a celebration of life. It's an older two storey motel style with gingerbread-decorated gables and chimneys between every pair of rooms, so it looks as if all rooms have remnants of fireplaces as ours did. Hard to say what sort of vines cover the chimneys, since it's late autumn, but they are home to a lot of birds and if the vines are flowering they probably look wonderful in spring and summer. We had a jacuzzi room, and enjoyed that feature but the switch to turn on the dehumidifier which was mounted near the ceiling was also close to the ceiling, requiring some climbing and ingenuity to reach it. You do want to use that, or the room can get damp. I appreciated having a window that actually opens, unlike so many hotels today. The room itself was a good size and some might find the rustic chunky pine furniture outdated - however it was in good shape, and very clean, including the carpet. The big four poster bed was comfortable and removing the canopy would go a long way toward updating the look and making the room feel more spacious. The bathroom was done in tumbled beige tile, again the rustic look and a little dated in style but probably not very old. The rustic cottage style was finished off by a small shelf on the wall with old hardback books, and this cottage style was echoed in the main floor restaurants. The hotel had a couple of young girls' hockey teams in for the weekend, and their parents were allowing a lot of running up and down halls and yelling, fairly late into the evening. Fortunately, a second door between entryway and actual bedroom helped reduce this noise. The room had a small bar fridge and flat screen tv. A breakfast buffet was included with our room and included hot and cold choices. We preferred sitting in the Hops and Barley pub for breakfast because of the long wall of three or four sets of double doors. Family spent the evening in the lounge area of the pub with big comfy chairs around the fireplace - if anything in the hotel needs immediate attention it would be reupholstering those chairs. THey have good bones, and are quite comfortable, but stained and tired. Aside from breakfast we only ate the "funeral snacks" and pub food, which was tasty enough. The wait staff were attentive in all three spots - there's also a pub in the basement but I didn't check that out. There's a Metro grocery right across the street, a Shoppers DrugMart just around the corner, all very handy, but we didn't go looking for restaurants outside of the hotel. It's unlikely we will have much occasion to stay in Cornwall again, but if we did I could see myself defaulting to this familiar and cozy spot rather than looking for something slick and modern.

"Big Surprise! "

5
10/11/2015

We booked this hotel an hour before we arrived! They had one room left as there was a hockey tournament going on! The hotel was gorgeous, clean, friendly staff & pet friendly! It was a lot more than what we expected! They also included breakfast which was really good! Cornwall is great & so are the locals! Can't wait to go back & spend more time! ??

"Great stay"

4
09/11/2015

One night stay for a girls Hockey tournament. Clean rooms, free internet and great breakfast. what more can you ask for. All parents seem to have same impression with the hotel. Would stay there again.

"Excellent Stay"

5
07/11/2015

Quiet, near everything, excellent room, good breakfast, good staff, no complaint at all on anything, just off highway 401. Large parking lot, For the price, I highly recommend this place.Close to malls and other restaurants if you do not want to use their restaurant. I did not have time to try their restaurant but the breakfast was great.

"quaint hotel with superb hospitality "

5
07/11/2015

Going to Cornwall? This is the hotel to stay. The rooms are comfortable. The beds are large. There is a door separating the bedroom area and the hall/ bath area. Most of all a fridge in the room and a fireplace on the wall. The staff are more than friendly the legitimately want to see you happy. The hotel is close to several stores and convenient to downtown and the bridge. If we come back to Cornwall this will be our choice.

"The breakfast makes it worth while"

5
02/11/2015

i have stayed at both Comfort inn and best western in Cornwall. Best western is $20 to $40 more per night. The benefit to Best western in the full real breakfast as comfort inn only has the basics "continental breakfast". best western has a queen bed for $120 /night where as Comfort inn is a king bed at $80/night. and comfort inn has an indoor pool. all around friendly staff, clean, good experience.

"Clean with nice staff"

4
01/11/2015

We were looking to stay someplace outside of Montreal and found this hotel on Tripadvisor. We were very pleased with the hotel, it was clean and very well kept. I had saw in other reviews that the décor was sort of dated, and yes it was. It isn't modern décor , I would describe it as more lodge like. Lots of wood but again it wasn't bad. Like I said the entire facility seem extremely well kept. I would stay there again.

"Quite Pleased"

5
31/10/2015

Probably the nicest hotel in Cornwall. Room was clean and nicely appointed. Breakfast offering is much better then the hotel down the street and does offer a sports bar and has a larger restaurant. Would fully recommend. However television picture quality needs to improve. Perhaps I'm use to viewing high definition.

"Beautiful !!!!!"

5
29/10/2015

Can't say enough about this hotel! Such a wonderful stay, it's a beautiful building, reasonable priced, comfortable beds, very very clean! Beautiful decor!!! Definitely will be staying here again when we are in town next! Breakfast in the morning was wonderful too, much better then what you normally get in other hotel chains. Good variety and I was impressed they use real eggs!! Yay!! Can't wait to come back again! Highly recommend this hotel.

"Awesome Place to Stay"

4
25/10/2015

Great Hotel with Superb Staff:)... Where to begin...From the Booking of the hotel to the stay... it was fantastic place in Cornwall.....Front Desk you are awesome..... The dinning room at night was a little disappointing when it took 2 hours to get my dinner and then I was served the wrong dinner. Sorry, but the last time I checked you don't argue with the client when you bring the wrong food 2 hours later. The funny thing is a cell phone can tell the time when you take a pic and send it..just an FYI. As for the ladies for Breakfast, Well they are FANTASTIC thank you Jean.. you are so efficient and a pleasure to have as a server. 2 days in a row..so not just luck that this lady is always happy....... CHEERS!! Breakfast was so good.. Fresh Fruit, coffee, tea, toast , eggs bacon. granola ..fresh fruit and MORE.. With a smile... The best breakfast I have had included when you stay at a hotel. The king size room with the hot tub was a treat when you are on the road for so long. With fresh clean house coats...popcorn ..nuts, coffee..tea etc. wow. The little touches is what made this stay to good. i would defiantly stay and recommend this place to everyone...!!! Great for Business, family, kids in sports..pets..

"Excellent hotel!"

5
19/10/2015

another excellent experience. I have stayed there before and now make it my first choice in that area. Great place for couples or families. They had a wedding reception the night of our stay, so the place was very busy. however we didn't hear any noise, and everyone was pleasant.

"Beautiful stay"

5
19/10/2015

I wasn't thrilled about going to Cornwall for a work meeting but it's actually a lovely place. I stayed at the Best Western, thinking it wouldn't be anything special. I was very wrong - everything from the staff to the room was amazing. I had a gorgeous canopy bed, fireplace and Jacuzzi. Absolutely lovely room. If you find yourself in Cornwall, this will be your best stay.

"Great hotel with excellent staff"

5
18/10/2015

This is a great hotel - very well run with excellent long term staff. Loved the décor of the hotel and dining room. Beds were very comfy and clean and the breakfast buffet was wonderful. Very convenient for shopping, restaurants and border crossing. Had a great stay!!

"Great Room, Great Service"

5
17/10/2015

Room was exactly as asked for and expected - quiet, very comfortable bed, super clean bathroom. Quirky decor that really suited the look and feel of the older building. Staff was accommodating and friendly. Breakfast was the best ever at a hotel.

"Perfect in many ways"

5
15/10/2015

Nice amenities. Onsite restaurant is excellent. This is perfect if you are on a business trip and don't want to wonder around town to find a place to eat. Although hotel was sold out that night, it did not show either in hall or with staff. All seemed calm and enjoyable,

"Excellent"

5
13/10/2015

Very conveniently located, nice quiet and clean property. Reception was quick and efficient. Large room, quiet, excellent wi-fi connection, comfortable bed. Excellent selection of dishes for breakfast in a nice and quiet ambiance.

"Almost perfect"

5
13/10/2015

Any faults in this place were made up for by the friendly, attentive, professional staff. The room was as advertised -- not exactly spacious but more than adequate. In house restaurant was excellent food despite being at the top end of our price range. The "fireplace" is a decorative electric unit, but the jacuzzi was large and functional. Breakfast was unexceptional and could do with a wider variety of fruit.

"Thanksgiving Weekend"

5
12/10/2015

Enjoyed the Thanksgiving weekend with my family. Friendly staff, very clean rooms. The complimentary breakfast had a wide variety of choices and was one of the best I've had in a long time as far as complimentary breakfast. Close by to many attractions and events.

"Cozy"

5
12/10/2015

This hotel was the very best one that we have experienced in Canada. Staff, food, helpfulness, comfort, and cleanliness was absolutely above all other. Staff were very helpful, breakfast was absolutely the best ever and what an assortment of breakfast items. Thank you for making our stay such a great experience. Keep up the good work.

"Quaint"

5
12/10/2015

This was the first time as this Best Western. In our stays in Canada at other Best Western's, this tops them all. Staff, Room, Internet, Breakfast, Restaurant, and helpfulness exceeds all other that we have experienced in Canada. Special thanks for making our visit such as wonderful experience. Keep up the good work.

"Excellent Stay at the BW"

5
09/10/2015

I had a excellent experience staying at the BW+, the breakfast, rooms, property and friendly service from the staff was all superb. The hotel is located just minutes away from the major highway, which is convienent for travellers.

"Home away from home"

5
07/10/2015

I loved everything about this hotel... the food, the service, the rooms... all top notch. Really comfortable. The rooms were spacious and the staff was very friendly and accomodating. And overall terrific value!

"Well maintained older property"

5
07/10/2015

This is an older property that has been very well maintained. The rooms are very large and any time we have stayed here we have had a fireplace (electric) in the room. The hotel is very quiet and any hall noise is eliminated by the fact that there is a little vestibule to the room that has a door creating, in effect, two doors between you and the hall. The bathroom is a bit small but that does not affect the functionality. The beds are very comfortable and the size of rooms provides a comfortable reading area rather than sitting on the bed. The breakfast (included) is in the hotel restaurant, not just a little breakfast room and it is an excellent meal with wait staff that will get your coffee. The staff is very friendly and helpful. The hotel is just minutes off the 401 and is close to shopping, restaurants and gas stations.

"Great Value For Money"

4
05/10/2015

Huge room. Very comfortable bed and pillows. Excellent location and good value for money. Stayed in a King Suite. The Hops & Barley Pub on site offers food and craft beer. Great service from pub staff and at the front desk. Recommended.

"perfect stay"

5
05/10/2015

we stayed at the Best Western Parkway Inn at the recommendation of friends and was very impressed. From the minute we entered, to our room, to the restaurant , everything was perfect. The young lady at the front desk welcomed us after a long day of traveling and ensured our needs were met. We had supper at the restaurant which was outstanding then again next morning again same great service and food. We have nothing but praise for the staff and the establishment.

"Convenient location"

3
04/10/2015

Quaintly decorated, the hotel is well kept and it was nice that breakfast was included. Restaurant and bar on site, plus popular family restaurants on the street, also only a 10 min drive to Pitt St where there are a ton of great restaurants. Free wi-fi was spotty (came in and out). I use Facetime to check in with my husband & it was constantly disconnecting. My bed wasn't comfortable, but I realize this is pretty subjective & other folks may find them to be fine. I tossed and turned all night. Bathroom needs a pull out mirror - the lighting, sink counter & position of the toilet wasn't ideal for make-up application. Nice outdoor heated pool on the property, but it was 10 degrees outside so my bathing suit didn't get any action this trip!Small fridge in the room was appreciated - I used it to keep my breakfast smoothies cold. Wished there had been a room safe for my laptop so I didn't need to bring it with me every day. It is a nice hotel, but I'd try a different one next time to see if I could get a better sleep.