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Best Western Plus Hotel Coeur d'Alene Inn, Coeur d'Alene

4.5/5  - basé sur 615 notations.
506 W Appleway Avenue, 83814-9510, Coeur D'alene, United States - Ver el mapa
Best Western Plus Coeur d'Alene Inn - Vista Exterior El Best Western Plus Coeur d'Alene Inn se encuentra en el centro de Coeur d'Alene. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Alójese en el corazón de la hermosa Coeur d'Alene y disfrute de todas las comodidades propias del hogar en este hotel de Idaho. En las inmediaciones de este hotel de Coeur d'Alene, Idaho, los huéspedes podrán encontrar grandes dosis de diversión. Disfrute del vibrante parque de atracciones Silverwood, recorridos en barco por el Lago Coeur d'Alene, un recorrido de golf en el campo de Coeur d'Alene o simplemente disfrute de las impresionantes vistas de las rutas de senderismo desde las montañas y lagos cercanos. Los huéspedes podrán practicar equitación, pesca, paseos en barco, senderismo y ciclismo. El colegio universitario North Idaho está situado asimismo a poca distancia, lo que convierte a este hotel de Coeur d'Alene en el lugar de alojamiento idóneo para aquellas familias que deseen visitar el campus. Los huéspedes del Best Western Plus Coeur d'Alene Inn podrán disfrutar de unas amplias y cómodas habitaciones exclusivamente para no fumadores equipadas de manera muy completa con nevera, televisión por cable vía satélite y acceso a Internet de alta velocidad. Este hotel de Coeur d'Alene, Idaho, también cuenta con un restaurante local donde los niños podrán disfrutar de comidas gratuitas, una piscina cubierta climatizada y bañera de hidromasaje, un gimnasio en el hotel y un salón de cócteles. Este hotel de Coeur d'Alene admite mascotas por una pequeña tarifa adicional. Los huéspedes en viaje de negocios que se alojen en este hotel de Coeur d'Alene, Idaho, podrán disfrutar de un centro de negocios de servicio completo y de 1 200 metros cuadrados de espacio para reuniones, además de la proximidad a las empresas de la zona, entre las que se incluyen Hecla Mining Company, el centro médico Kootenai, Louisiana Pacific® y Kaiser Aluminum. Si deseadisfrutar de un servicio de atención al cliente de primera clase, un gran nivel de confort y una magnífica relación calidad-precio, realice su reserva hoy mismo y ahorre en el Best Western Plus Coeur d'Alene Inn. Disfrute de su estancia en nuestro hotel.

Best Western Plus

Hotel Coeur d'Alene Inn

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 615 huéspedes
NOTA EMITIDA
Excelente
402
Muy bueno
155
Normal
32
Malo
21
Pésimo
5
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
41
De negocios De negocios
103
En familia En familia
221
En pareja En pareja
201
En solitario En solitario
30
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Convenient location, Friendly and helpful staff"

5
06/11/2018

This hotel in Coeur d'Alene is also close to Spokane, Washington, where my wife and I visited friends. The rooms were clean and well-appointed. The staff made sure that all our needs were met. After we left the hotel, we discovered that we had left a multi-port charging device behind. I called and was able to leave a message for housekeeping. The next day I got a call confirming that our device had been located. We made arrangements and it was sent back to us promptly. Great extra mile service!!

Missie M, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for such a great review! We are so happy that you enjoyed so many aspects of our property and that our staff exceeded your expectations in returning your lost item! We truly appreciate folks like you taking the time to write great comments! We look forward to you folks staying again soon!

"Beautiful"

4
05/11/2018

Impressive lobby, and great staff. These people are doing a good job taking care of this hotel. The hallways are clean and bright, and the artwork on the walls is clean. Our room carpet was clean and felt good underfoot. The bathroom was shiny and clean, and everything was in very good order. The door to the room was a surprise. Instead of having one of those ‘Arnold Schwarzenegger' door closers attached that would cut your leg off while you try to get your bags through the door, there was nothing. Yes, that's right, the door hung open all by itself! I love it! This meant that entering the room was easy and simple, just the thing after being on the road for 15 hours. The TV remote was contained inside a small bag that designated it as being clean. One thing that seemed to be lacking: Bathroom ventilation and sink drainage. The fan in the bathroom does move a slight amount of air, but I suspect the ductwork needs to be cleaned out. Also, the sink was horribly slow to drain. I didn't even need to use the stopper to shave... Breakfast employs real metal silverware! However, they need to keep the plates warm instead of pulling them out of what feels like a refrigerator because it makes the food get cold super fast. The food was good, and they have deserts that were enjoyable.

Missie M, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for such a grand review! We appreciate you taking the time to notice all the LITTLE things we pride ourselves on! We are so happy you enjoyed so many aspects of our property. We appreciate the feedback about the plates! This will be brought to the restaurant's attention! We look forward to having you again soon! Safe Travels!

"Outstanding Staff across the board"

5
19/10/2018

From our arrival to our expresss check out, we were thorughly impressed with Coure d;Alene Inn Hotel. Restaurant was fantastic, as we utilized the breakfast and evening menus.Maginficent restaurant staff, wonderful food.

Missie M, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your review!! We are so happy you were able to enjoy so many aspects of our property! We look forward to having you folks again soon!

"convenient and value"

5
14/10/2018

the hotel was easy to find, right on the major intersection of I-90 in Coeur d'alene. The rooms were clean and quiet. the breakfast was a huge value for our family of 5. The staff went above her duty and personally delivered us a wine opener to our room. the pool room was great for our kids. I would stay here again.

Missie M, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for such a fantastic review! We are so happy you found our property so accommodating! That Deluxe breakfast buffet really is fantastic and a stellar value for a family of 5! We look forward to having you folks again soon!!

"Nice relaxing stay in Couer d lene"

5
14/10/2018

My wife wanted to spend a few day's shopping in Couer d lene, our stay at the best western plus was enjoyable and relaxing. Breakfast was good, staff very friendly and rooms clean and comfortable. The staff seemed to go out of their way to make sure you were satisfied with everything. The hotel was situated in a good area that was close to everything we were interested in and was easy for us to find. The hotel was close to two hiway's but was still quite at night.

Missie M, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your review! We are so happy you enjoyed so many aspects of our property! We look forward to having you again soon!

"Close to I-90, free breakfast, free parking, free wifi"

3
12/10/2018

I was looking for an adequate place for 1 night. It served the purpose. Close to I-90, free breakfast, free parking, & free WiFi. The room seemed clean. The WiFi worked. Breakfast was adequate. I would stay there again.

Missie M, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so happy you found our property adequate. We look forward to having you again soon!

"Nice place... I recommend."

5
11/10/2018

We stayed here after jumping ship from another place that was a mess. This place was a pleasant surprise. We were greeted by friendly staff and placed in a nice room. The room itself was well furnished, clean and comfortable in every way. The dinner we had in the restaurant was good as was the free breakfast in the morning.

Missie M, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your review! We are so happy you jumped ship and landed in our oasis! We hope to see you folks again soon!

"Comfortable Stay"

4
01/10/2018

The hotel has great curb appeal and the rooms are clean, well maintained and comfortable. The bed and linens, towels and amenities were very good as was the friendliness and helpfulness of the staff. We felt very safe here and would definitely stay here again in the future.

MissieM20, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are happy you found yourself so comfortable while staying with us! We look forward to having you again soon!

"Quiet Oasis close to everything!"

5
27/09/2018

We have stayed a couple of times at this facility this year and the second stay was as good as the first. Quiet, clean and up to standard for a Best Western hotel. Rooms are super clean, service is great and the breakfast is hearty and comprehensive. Keep up the high standard and hard work folks!

MissieM20, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your review! We are thrilled you find our property at a high level of excellence! We appreciate you folks choosing to stay with us and we look forward to having you folks again soon!

"Second choice proved to be excellent"

5
26/09/2018

We selected this hotel after our original hotel selection was booked for one night. We were extremely pleased with the hotel. Although the room was a little small, everything else about the room was outstanding - good beds, very clean, good amenities. Breakfast was very good. We also had dinner one evening and found the selection and quality of the food to be more than acceptable. We would certainly make the hotel a high possibility for our next visit.

MissieM20, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your review! We appreciate you folks giving our property a chance and we are thrilled you enjoyed so many aspects of our property! We look forward to having you folks again!

"Perfect location for Silverwood and Couer D'Alene sightseeing"

5
23/09/2018

Our sons were attending Boy Scout camp at Camp Easton. My husband and I decided to surprise them and make a mini-vacation of the trip. We picked the Best Western Plus based on it's location and a friend's recommendation. It did not disappoint. We had a basic room, but on the bottom floor, facing the pool area. Breakfast was FANTASTIC! I have never seen a continental breakfast like this one. So many choices, and lots of room to sit and eat. Guests were also welcome to order from the menu. Super Happy Hour menu in the bar. Overall, super place for family travel.

MissieM20, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for such a fantastic review! We are so happy you were able to enjoy so many aspects of our property! Ww look forward to having you family again soon!

"Friendly front desk, clean hotel"

5
20/09/2018

This was a great place to stay while passing through town. The breakfast was excellent. The room was quite comfortable and very clean. The front desk staff were knowledgeable and friendly. The room was quiet.

MissieM20, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your 5 star review! We are so happy you were able to enjoy our property while passing through! We look forward to having you folks again soon!

"50th Birthday party"

5
10/09/2018

The staff at this hotel are very accommodating, and we all had a great party and experience. They were able to take our large group from the hotel to the lake for a dinner cruise, and back. Great drivers, great reception hosts, nice breakfast. I recommend this hotel for a great experience.

MissieM20, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your review! We are so happy you and all your Guests enjoyed your experience here at our hotel! We appreciate you folks staying with us!

"Perfect as always"

5
10/09/2018

This location is perfect, right by the interstate, short drive down to the lake, always clean, always friendly, breakfast is always good. The pool is wonderful, I have family in town and they all come down to swim with us, the bar staff is friendly, good drinks. This last time I traveled there I took my dog for the first time. They gave her a treat bag with a toy, and have a nice little area for them to use outside. They put you in a "pet friendly" room, that is basically the same as the others, but on the first floor right by the door. Perfect for pet use. I love this place, it is our home away from home and it is just an extra perk knowing I can take my dog with me and not worry!

MissieM20, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your review! We are so glad you were able to bring your 4 legged family member along! We look forward to having your family again soon!

"All around great"

5
09/09/2018

This was a very convenient place to stay for a couple of days as we explored Coeur D'Alene. It didn't start out well, as they gave another guest access keys to our room after we had already had all our things in there. It was the honest guest that informed us of the problem and the staff member who made the error did apologize. The rest of our stay was great. Our room was large and comfortable. Air conditioning was super quiet in our room. The complimentary breakfast in the morning was awesome, complete with made-to-order omelettes, lots of fresh fruit, bagels, waffles, pancakes, everything you can think of. There is a restaurant on site, which is not bad. I used the computers in the lobby to access the internet. The person who cleaned our room did a nice job. There are plenty of restaurants and other services close by, and the property is near the interstate. There was plenty of parking and the grounds were nicely landscaped. It took us less than 10 minutes to get to the heart of the city from this hotel, so it is in a good location.

MissieM20, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for such an awesome review! We are so glad you enjoyed so many aspects of our hotel! We really appreciate you staying with us!

"Absolutely a 10"

5
08/09/2018

Great property, super location off main highways and freeways. Nice and very helpful staff. Small but functional workout room. Clean, appears to be a meeting place for work and social functions. We'll definitely stay here again.

MissieM20, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your review, Leslie! We appreciate you folks staying here!

"Pleasant stay!"

5
07/09/2018

This Inn has close access to the freeway and located within short distances to a choice of restaurants including a fine restaurant within the Inn, and is easy access to the Coeur D'Alene Gollf Course with its famous floating green. The Inn guests are offered a complimentary buffet breakfast in its restaurant. We found the buffet breakfast to have delicious variety during our two night stay.

MissieM20, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your review! We are so happy you were able to enjoy so many aspects of our hotel! Thank you for staying with us!

"Nice Stay"

4
07/09/2018

We stayed here at the BW, our room was nice. It was 201 which is in the corner and there were no other rooms on either side of ours this was nice to not have people next to our room. Everything looked clean and cozy. The breakfast was AMAZING. It was on par for a BW breakfast. Everything you could ask for was available. The server from the night before was also amazing, warm, welcoming and happy to talk to us. She spoke to use about my Father in Law who just pasted away. He came to the restaurant a lot, and when he brought my husband she was their server then also. Thank you (I can't remember her name but she knows who she is) you made a hard time just a little easier. There were a few things I found odd. While walking through the hall one of the housekeeping staff made a point to not even look at me let alone say hello, made a point to not make any eye contact. This doesn't make the guest feel welcomed. The FD manager was just as welcoming. When we checked in she sounded like a tape recorder, just going through her process. She was not welcoming I felt like she had better things to be doing. They dropped a newspaper under your door this was not asked for nor was it needed. Why would you give me a newspaper when I didn't ask for one this is such a waste. There seemed to be a lot of this, every room got one that I could see. Keep your newspaper. Great hotel, noting horrible about the stay, just odd.

"4 Stars"

5
04/09/2018

I just love this best western, it was so confortable and relaxing. the staff are very friendly. Great service !!! It was very easy to check in and check out no problems with anything better then In expected.

Missie M, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your 5 star review! We are so happy you have enjoyed staying with us!

"A pleasant surprise in Idahp"

4
04/09/2018

Having never been to Cour d'Arlene, we were prepared for basic accommodations similar to what we experienced in Boise several years ago. The accommodations at the Bedt Western were several levels above even the soap in the bathroom was good quality and the breakfast buffet was excellent with fresh fruit and fresh waffles and omletes made for each order. We will definitely stay at Best Western again.

Missie M, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your review! We are so happy you found your stay with us such a pleasant surprise! We look forward to having you folks again soon!

"Iaminacloud"

5
30/08/2018

Stayed here 3 nights. Staff could not have been more more kind and helpful - from making our reservations, to giving us directions when we were lost finding our way late at night to check-in! The room was very nice, clean, beds were so very comfortable, and all of the amenities were very much appreciated. The breakfast provided was exceptional! A restaurant was available for other meals as well. We were able to purchase our admission tickets for the Silverwood Amusement Park right at the front desk and given a map to locate it. Would certainly stay again and highly recommend it to others.

Missie M, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your review!! We are so happy you were able to enjoy so many of our amenities! We look forward to having you folks again soon!

"Attention to Detail"

5
27/08/2018

My wife and I stayed here while on a group tour with Globus Tours. We were very impressed with the cleanliness of the facility and attention to detail. As B&B owners we tend to notice these things. Jason, the manager, is a keeper! But with his leadership, BWP won't keep him long. This young man will move on up the ladder to a larger hotel.

Missie M, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for such a kind review! Jason has truly turned this company around and his work ethic is something to be admired. We hope we see you folks again another time!

"Better last year"

3
21/08/2018

I was super disappointed when arriving here this year in comparison to last years visit. The fellow checking us in was grumpy but that didn't deter our moods from spending the day at Silverwood, I think there must be some rooms redone and others not because ours was older clean but defiantly dated. Had a late dinner in the restaurant there food was amazing great service even though it was closing soon. One reason we liked this last time was the breakfast buffet huge spread but got two hairs in our food and didn't eat anything further, probably will look elsewhere for our annual trip, spending $340 Canadian is to steep for what we got.

Missie M, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review. We are so sorry your stay this year did not exceed your expectations. We will certainly address each of these issues individually and we hope you will give our property another try. Take care and thank you for staying with us!

"Noisy and uncomfortable "

2
19/08/2018

My girlfriend and I stayed at the Best Western Plus in Coeur D'Alene a few weeks ago and I finally have time to write a review. On the plus side the hotel is huge and easily accessible from I-90. There is a restaurant and lounge. I didn't visit the restaurant but I did visit the lounge. The lounge is ok. Nothing fancy but it does offer a full bar. Now for the negatives. My girlfriend was at a meeting and had already checked in so a key was waiting at the front desk when I arrived. I quickly got the key and drove around to the back of the hotel where our room was located. With two bags and a backpack I made my way to the room only to discover the key didn't work. Our room was about as far from the front desk as you can get. I made the long trek back to the front desk. The hallways smelled faintly of dirty diapers. I got new keys and journeyed back. My initial takeaway is that the hotel seems tired. The decor in the room seemed outdated. Our room had two beds and they were both small and very hard. The pillows were very hard too. The bathroom was tiny and looked old as well. Being close to the interstate our room was a bit noisy, especially at 6am when the garbage truck emptied the dumpster outside our window. We usually run the fan on high at most hotels to block any outside noise, but the high setting put out very little air. In my opinion the hotel is in need of a remodel. If there were no other rooms available in the area I would probably drive on down the road rather than stay here again. It was just not a comfortable place to stay.

Missie M, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review. We are so sorry that our property did not exceed your expectations. We have noted your comments and will work on improving our property to better future stays. Thank you for staying with us.

"Good location - good stay"

4
18/08/2018

Pros: Check in was easy. The staff were very professional and helpful. We were given a room on the first floor away from the highway facing the conference center courtyard. The room was comfortable and quiet. The restaurant in the hotel was convenient and reasonably priced. The hotel breakfast was great with cook to order eggs and many extra choices. It was a comfortable night and check out was easy.

Missie M, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your review! We are so happy you were able to enjoy so many of our amenities, Thank you for choosing us for your visit to Coeur d' Alene!

"Very cozy"

4
11/08/2018

This hotel was very cozy, we loved our room and the front desk was very nice and took care of us. We also went to the restaurant there and got the teriyaki bowl which was delicious. Owen our server was very kind and helpful! Next time we are in town we are definitely staying here again!

Missie M, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so happy you found your accommodations so cozy! We look forward to having you folks again!

"Fabulous Breakfast"

5
10/08/2018

The Coeur d'Alene Best Western is an extremely upscale property. The breakfast is outstanding with an array of breakfast items and also made to order eggs and omelets. Nice rooms, nice property and great breakfast.

Missie M, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review!! We are so glad you were able to enjoy our complimentary breakfast while staying with us! We hope to see you again soon!

"Excellent experience"

5
06/08/2018

A friend recommended this hotel. He said it was not the cheapest but well worth it. I agree 100%. The staff were friendly and helpful. The breakfast buffet was phenomenal (fresh cut fruit, omelettes, many hot and cold selections, waffles and pancakes). The restaurant had a good selection of reasonably healthy meals. Rooms were fine for us and the relationship to the Coeur d'Alene Resort was a nice bonus. Pool area was big enough to accommodate a number of groups.

Missie M, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for such a great Review!! We are thrilled you and your family chose us to host you during your vacation! Our Deluxe breakfast buffet really does have some outstanding options! That swimming pool sure is nice on a hot summer's afternoon! Thank you for choosing us!

"In town for a wedding"

5
01/08/2018

This property was a wonderful place to stay. Great security, easy parking, very pleasant staff. Close to freeway, shopping. Easy access. Restaurant and bar on site. Check in was fast and easy. We will stay here again.

Missie M, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your review!! We are glad everything was so convenient for you during such a busy weekend! We look forward to having your group here another time!

"Silverwood"

5
24/07/2018

Awesome place to stay with the family. The swim pool is very good and clean. The staff is very helpful and friendly. The hot feel breakfast is really good. Short drive to Silverwood The rooms were very clean

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your feedback! We are so pleased you had such a nice family getaway to Silverwood - we loved hosting your group!

"You'll love it here."

4
24/07/2018

The outside is dated but the inside is not. Rooms are comfortable and there is free parking, free wifi (slow at times) Indoor pool and hot tub with lovely patio area with shaded seating or you can sit inside as well. Complimentary local paper. Free breakfast buffet at the inhotel restaurant. The location also has conference rooms and a lounge. You will feel secure as all exits are keyed to your room key. There is also a fitness center and a laundry facility (coin operated). Our room included a refrigerator microwave combo and a keurig. Location is at the intersection of I90 and I95 for convenience. Nearby services include Mobil gas, Walgreens, Winco Foods, Cracker Barrell, and much more.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the thorough review! We are so pleased you had a comfortable and convenient stay. We appreciate your business and hope you choose us for future CdA stays!

"Excellent stay"

5
23/07/2018

We will definitely return here when we travel this way! Staff was very friendly and courteous. Parking lot very clean and safe. Easy to access right off interstate. Very quiet. Excellent food. Mattress very comfortable!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for staying with us and letting us know about your great experience! We are so pleased to hear all the details worked well for you. We look forward to your return!

"Nice hotel!"

3
19/07/2018

Stayed 3 nights while in town for Silverwood. Hotel was very clean and the staff was great! The breakfast in the morning was good except for the last morning we were there they were picking up breakfast early, which seemed unfair, if you say the breakfast is served until 9:30, it should be there and fully functional until 9:30. The coffee was gone and put away, all the milk for cereals, etc gone by 9:15. Slightly disappointing.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your feedback. We are sorry breakfast had started to be pulled early, that should not happen. We will address this with our team. We are pleased you enjoyed the other aspects of your stay!

"Clean Rooms, Exceptional Staff!!!"

4
16/07/2018

Two nights at this Best Western location in Coeur D'Alene as we explored the area. Exceptional staff, clean room, free Wi-Fi, free breakfast, close to all amenities. We have no complaints whatsoever. We ate in the restaurant as well, the Liver and Chicken were very good!!!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for choosing to stay with us! We are so pleased you enjoyed your visit and menu choices as well. Thank you for your feedback!

"Great Place"

5
16/07/2018

This is a great hotel located in the heart of everything including only minutes to Silverwood Theme park. Great staff, great free breakfast including omelette station. Also has good restaurant and bar if your looking to relax. Indoor Pool, hot tub and gym. Great place for business or pleasure.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so glad you enjoyed every aspect of your stay and that you were able to take advantage of our many amenities.

"Just alright"

3
15/07/2018

Stayed in 2 queen room. Room was decent and clean. Upon arrival the place is nice. However a few frustrating items. The beds are coil beds so if one person moves the other feels it. Also the TV. I could not make it change channels without going back into the menu and changing it. You can only see the channel type not what is on that channel now. Then when watching something it kept cutting out and getting pixelated. Other than that the hotel was comfortable!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your feedback. We apologize we did not exceed your expectations. We do appreciate you letting us know where we can improve to make a more comfortable stay for our guests.

"Nice hotel"

5
13/07/2018

Stayed only one night. Staff was friendly and helpful. Would go there again. Very wonderful breakfast buffet. Shuttle to the lake was offered but we did not take it. The pool area was nice too. Restaurant was good and bar staff very friendly,

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for letting us know what you enjoyed about your stay! We are pleased you enjoyed all the amenities and we do hope to see you again in the future!

"Great location for Silverwood"

5
10/07/2018

Stayed here for 3 nights for our family road trip to Silverwood Theme Park. Park was approx. 20 minutes away. We booked through a discount travel website. Upon arrival we discovered that we had been booked into a handicap room and it had a handicap shower. It wasn't a deal breaker but I was traveling with young children that are more bath kids than shower kids. I asked at the front desk and she told me that quite often when you book through discount websites they will default to the handicap rooms and in the future I should call ahead and confirm the room I have been assigned. She then went to work to try and move us into a different room, which took a bit of effort but she got it done and we were moved into a standard room with a normal bath/shower. Hotel was clean. Rooms had everything we needed. The breakfast was fantastic - lots of hot and cold options and lots of staff on hand to restock for the entire breakfast service. The pool was very appreciated by my kids. It is located perfectly around a major highway intersection. There is a drug store across the street to pick up snacks and forgotten toothbrushes and lots of dining options nearby. I would definitely stay there again.

"Give it a look"

5
10/07/2018

Stayed two night in early June. Newly redone, room was very clean, staff one of the most helpful during our two week road trip. Has a nice free breakfast in dining room, a nice lounge with live music, which was very good, interior hallways with key card entry from outside. This hotel also has a very nice indoor pool and the gym is attached. Our checkin and out were very smooth and access to I-90 was very easy. One drawback, could use another elevator closed to front of hotel. Places to eat are close, a conveince store at front of hotel.

"Family loved!"

5
09/07/2018

Great location, clean and comfortable, with friendly staff. Was the perfect stop for our road weary family. Only negative I could give would be the bathroom in the Queen Suite was not large enough for two people to get ready.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your feedback! We are so pleased you and your family found your stay comfortable. We really appreciate your business and hope to see you again in the future!

"Great hotel"

5
09/07/2018

We stayed for one night to watch the July 4th fireworks at Coeur d'Alene Lake. My family and I were overly impressed with this hotel. The place is very accessible and convenient. It's near the Mobil gasoline station and across the street is a Walgreen store. Wifi is fast and free. Parking is free. Fridge and microwave are available in the room. They offered shuttle services to and from the lake for the July 4th celebration. They have a covered swimming pool. One of the highlights of this hotel is their breakfast. It was superb. It is a buffet with lots of choices to choose from. They cooked omelets with your choice of ingredients and also cooked fresh donuts right out of the machine. I talked to the lady making the donuts and asked if this was the norm for this hotel and she said they do this every summer. Every food they served was delicious. The hallway leading to our room and to the lobby smells good, not musty or old. Their lobby looks grand and their Customer Service was excellent (from check-in staff to the breakfast staff). The layout of the bathroom is quite different as they utilize some of the space for the cabinet. So the bathroom is quite small but the vanities are of good quality. The room itself is not as big as some of the hotels in the area such as La Quinta. We will stay at this hotel again when we go back to CDA.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your feedback! We are so pleased you joined us for your holiday celebrations and found everything to be to your liking. We love to exceed our guest's expectations! We look forward to your return!

"Halfway between Seattle and Great Falls"

5
19/06/2018

The pool and hot tub helped ease the aches in my back after a long day of driving. The rooms are quiet, comfortable beds provided a restful sleep. The breakfast buffet has everything to get you going for a long day of driving. The servers in the restaurant were so awesome. On our first stay, my son requested an apple for his breakfast but they didn't have any. On our return trip, he was so excited that they had a bowl full of apples. It made him feel very special, like they were there just for him.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the great review! We are so pleased to have been your host for your travels and that you enjoyed everything so much. We appreciate your son suggesting apples and are so glad he enjoyed them on the return trip!

"One of nicest experiences ever"

5
11/06/2018

All aspects of this stay were exceptional, all my needs were met and exceeded. Desk service was great as we were drop-ins, rate was fair and of value as were room and building condition, décor, comfort and food. I will try to include this one in future journeys.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the great review! We are so glad you enjoyed your stay so much and we do appreciate your business!

"Bad bed, bad pillows"

3
09/06/2018

The reason most people stay in Motels and hotels is to sleep. If so, you would think a motel would provide good pillows and a mattress that is so old it jiggles when my partner moved just a little. They are welcoming for our dog providing a doggie gift bad and bowls.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review. We are so sorry you did not have a comfortable night of sleep. We keep an eye on all of our bedding and replace it regularly, though we understand it is a matter of preference for each individual. We appreciate you letting us know and value your feedback.

"Director"

4
18/05/2018

Friendly people and clean one level hotel. Electronic card keyed rooms. Limited tv and no Netflix connectivity. Excellent service in the restaurant and complimentary full hot breakfast buffet 40 minute shuttle to Spokane airport service from the resort.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are really pleased you enjoyed your stay. We actually do have a second level to our property, where you will find additional guest rooms and guest laundry services. We appreciate you taking the time to let us and others know about your experience!

"5 star hotel"

5
09/05/2018

Excellent breakfast buffet, beautiful pool, nice clean room, the staff couldn't be more helpful. We ate dinner in the restaurant, the food was delicious and nicely presented and pricing was good. 5 stars!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for the great review! We are so glad you enjoyed your stay so much!!

"HORRIBLE BED!!!"

2
07/05/2018

The hotel is very nice looking and well decorated. However, the beds are horrible! Rock hard and the pillows are literally the size of 12x12 throw pillows...even the pillow cases are folded in half because the pillows are so small. A queen bed gets 4 pillows....thank goodness because they are also down pillows....so they are as flat as a pancake. I also noticed that while overall the room was very clean, the maid clearly doesn't like cleaning the toilet bowl....it had a yellow/brown film inside. I know it's not from the water as this property is on the city water supply (I use to lived in the area)...no this was just plain not cleaning and sanitizing the bowl. Since we only stayed one night it wasn't so bad...if we had to stay and extra night I would have asked for many more pillows and a thorough cleaning of the bathroom. On the positive side the staff at check in was friendly, looks like they have a decent breakfast buffet and the site is located right at the 90/95 intersection...easily for passing through on your travels.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your feedback, we are sorry the stay was not satisfactory. We are addressing your concerns in the guest room you stayed in and have reached out to you directly to offer our apology.

"Quiet and comfortable. "

5
29/04/2018

This is a very professional hotel with updated cozy rooms (that is to say smaller but okay anyway) and a huge pool and whirlpool. The free breakfast is great. They are located close to the Interstate and have ample parking.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for staying with us and leaving a review! We are so pleased you enjoyed your room, the pool and breakfast. We appreciate your business so much!

"A wonderful place to stay in Idaho"

5
29/04/2018

My wife and I were on our cross country trip from Portland, ME to Seattle, WA and we decided to stay here on our travels. We were going to continue to Seattle, but we were more exhausted than we thought. This was definitely a great option. I frequent Best Western and I'm a Diamond Select member. The staff members were great here and gave us a low rate. The hotel was spotless. Our room was big and spacious and clean. The hotel is easily accessible from I-90 at Exit 12. And the hotel is in a close proximity to a lot of restaurants and stores in the area. We will definitely return again and again

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the great review! We are so pleased you had such a comfortable stay. We hope your whole cross country trip was great. We look forward to seeing you next time you're in Coeur d'Alene!

"An all-round good choice!"

4
22/04/2018

We stayed at this hotel in late June - early July. It had everything we needed and we were very comfortable. The pool was a lovely bonus and we enjoyed it thoroughly with our family. Restaurant staff were very accommodating to my requirement to eat gluten-free. Hopefully, they will carry on with their attention to guests with dietary restrictions as my gluten-free needs are not optional and I am very symptomatic. We would definitely stay there again.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for taking the time to leave a review! We are so pleased you enjoyed your time at our property and felt well taken care of. We hope to see you again for a future stay!

"Business stay"

5
04/04/2018

Love this location. Everything is in one place I travel all over the Northwest and love that I can eat, go to bar and stay without driving to eat a meal. The food is great, the service in the bar was great. Morning breakfast was great

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you! We are so pleased everything worked so well for you and you had such an enjoyable stay. We really appreciate your review!

"Top Notch Team"

5
02/04/2018

Always a pleasure to stay at the Cd'A property. Clean rooms, professional and helpful staff and terrific breakfast. The Fitness Center is tiny but has enough free weights and machines to get a sweat going. Cannot wait to go back.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for staying with us and taking the time to leave a review! We are so pleased you enjoyed your time with us and look forward to your return!

"Great stay as usuall"

4
19/03/2018

Always have great service here. The staff are professiona and if you need anything they don't hesitate to help. Very impressed. This was our second time staying at this location and we will be back again soon.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your great review and choice to stay with us! We look forward to being your host again in the future!

"COULD NOT ASK FOR MORE"

5
15/03/2018

The staff at BWCDA were absolutely superb and welcoming from the moment I arrived after an arduous 9 hour flight from UK to Seattle(worst customs in the world 3 hrs) and then onwards to Spokane. To be welcomed with a rea lblazing log fire was enough to warm the cockles of this Scotsman on a bitter cold night. During our 6 week stay they could not do enough for us always had a smile and a laugh.Food was always good although only once did I venture beyond the appetisers due to the size of the portions.To JJ and everyone thank you could not have asked for more. PS The Resort CDA has a lot to live up to...watch this space

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the great review! We are so pleased to have hosted you and your colleagues for this extended amount of time. On behalf of all the staff we have loved having you here! We hope you have great travels home and that you think of us on your next Idaho visit!

"Safety and honesty "

5
06/03/2018

What a great place to stay for families, being with a bigger group of gymnasts, we felt so welcomed, fed and taken care of. Especially as I left a pair of sunglasses (that I probably spent far too much money on) and when I called the hotel, talked to the lovely housekeeping staff who found them, held them, and are now sending them to me. What a lovely reminder of goodness in humans. Thanks and we'll be back next year!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for staying with us and taking the time to leave a review! We are so pleased you found your stay both comfortable and convenient. We undoubtedly value our guests and are so glad you felt so well taken care of both during and after your stay. We look forward to your return!

"Great place to stay! Best breakfast setup ever!"

5
01/03/2018

A great place to stay with a convenient location near freeway access. The in house pub is a happy place for that night cap. Breakfast is in the restaurant area that is then closed to the public although not sure how this was monitored as seemed a lot of coming and going. We will be back.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the great review! We are so pleased you enjoyed and look forward to your return. Our restaurant is open to the public during breakfast but the buffet is provided complimentary only for our guests. Thank you so much!

"Great Stay"

1
09/02/2018

We totally enjoyed every aspect of our stay. The restaurant was an especially nice plus. We split a meal and had more then enough. Our room was clean and quiet. All staff members were very professional.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so pleased you enjoyed all the aspects of your stay. It doesn't appear it was intentional, but your review is 1/5 stars, indicating a very poor stay. Perhaps you meant to do 5/5 stars? Thank you for your feedback!

"motel 6 quality"

1
31/01/2018

Mattresses are mediocre, pool and hot tub are far from rooms, staff is great, but certainly NOT plus quality. No better than the Super 8 or Motel 6. Access to the motel is extremely. Breakfast is so so.

Andrea H, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review. We are very sorry we did not meet your expectations. Please feel free to call so we can further discuss your stay. We pride ourselves on taking great care of our Guests and would very much appreciate another opportunity to show you how we normally take great care of our Guests.

"Anniversary get away "

5
15/01/2018

This place is so quiet , the rooms are very clean. The rooms are very nice size , and we loved the jacuzzi tub . The customer service did a amazing job . We are already talking about coming back next year.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for choosing to stay with us for your special occasion! We are delighted you had such a comfortable experience and do hope we see you again in the future.

"Quiet/Fun Weekend"

4
12/01/2018

Great staff, very friendly and our room is small, but very nice. My only complaint right now is the bed is not very comfortable. Spring mattresses are like that. They should update them. This is our first night and if things change I will update my review.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for letting us know about your experience so far. We hope the rest of your stay was even better and you were well taken care of by our staff. Thank you for choosing to stay with us!

"Always good here"

5
11/01/2018

Second stay at this Best Western. The hotel is clean and comfortable and staff has always been friendly. Free breakfast is far better than average. I was here for a week and had forgotten my iPhone charger. The young lady at the front desk rounded one up for me. Yes!! Snowed most of the time I was in town. BW staff was constantly plowing and keeping the parking areas navigable. Thanks to all for making my stay pleasant.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for allowing us to be your hosts for a week! We are so pleased you were comfortable and well taken care of. We appreciate you letting us and others know about your experience. Thank you!

"Great to work with"

5
10/01/2018

I have attended a business conference at this hotel with several of my students the last couple of years. I have been very impressed with the customer service I have received. Reservations were easy and the hotel has been flexible with us. For example, one year we had to cancel at the last minute due to to inclement weather and the hotel was very gracious about. They have always been good to work with me and our students.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for leaving a review! We love to host groups and always appreciate the compliment of return visits year after year. Thank you for choosing to bring your group to our property and we hope to work with you again next year.

"North Idaho trip"

5
10/01/2018

This is a very good hotel. Easy access from freeway, great food from restaurant, great service from bar, and an outstanding complimentary breakfast, with a helpful and cheerful and professional staff.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for leaving a review! We are so glad you enjoyed your time at our property and felt so comfortable. We appreciate your business!

"Coeur D'Alene, ID Best Western Hotel...our favourite"

5
05/01/2018

We have been staying at this hotel for one or two weeks at a time, once or twice a year. We are pleased with the accommodation, the staff and the food. An outstanding buffet breakfast is included. They have long-time staff members who treat us like family and we are always happy to catch up on their lives. The hotel location is excellent and there is always a lot to do in Coeur D'Alene. We have been on all of the lake cruises and river cruises in the area.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your loyalty through the years! We love to welcome you back each time and really appreciate your choice to stay with us. Looking forward to your next visit already!

"Great Value"

4
02/01/2018

Unexpected business trip to Coeur d'Alene on New Years Eve brought us to this hotel. Great amenities for the value. Will stay here again. Breakfast was quite good and fresh. Bed was a little too soft for our personal preference, but again, the value was terrific!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for leaving a review! We are so pleased you had a comfortable and enjoyable stay. We look forward to your future business or leisure stays!

"hotel appreciation"

5
31/12/2017

I consider this hotel, et al, including staff to be a wonderful experience one should never pass up! receiving the hospitality experience and accommodation would be a challenge to be duplicated at any other location.

"Great stay!"

5
30/12/2017

I traveled to Idaho and then to Spokane to attend two conferences. Weather kept me from traveling back home so I specifically chose to call this Best Western to ask if they had another room. They remembered my bed preference and everything was ready when I returned. It was clean, comfortable and friendly!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for letting us know about your experience! We are sorry for the inconvenience of extra nights away from home but are honored you chose to stay with us. Thank you!

"great experiance"

5
29/12/2017

Great place to stay.Very fast friendly service .There rooms are clean clean..clean.. Awesome breakfast with great selection ( couldn't ask for more ) This breakfast was free so we expected maybe muffins, toast, cereal, coffee ect.. But we had a full buffet with everything you can imagine . Great staff. Everyone we encountered were very friendly and helpful. Close to all amenities We saw the big bill board coming into the City . It was very helpful as we had no idea where to go and the directions on the bill board lead us straight to our hotel.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so glad you enjoyed your stay! Thank you for letting us know these details - we will thank our staff and love to hear the billboard added to the convenience of your stay!

"A very pleasant stay at this Best Western"

5
27/12/2017

The facility has been refurbished with style and attention to the decor. Our room was comfortable and clean. The staff was pleasant and responsive to requests like more k-cups for the Keurig coffee maker or a trash bag. WE are very satisfied with the service and facility. The breakfast was tasty with a nice variety of hot food.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for taking the time to let us know about your stay! We are so please you were comfortable, well taken care of by the staff, and satisfied with breakfast. We hope to see you again in the future!

"Beauty on a Budget"

4
26/12/2017

This is a first rate hotel with all the amenities one would expect. What really put it on top is the terrific staff. They really go out of their way to show hospitality. From the moment you arrive every employee you meet is welcoming and helpful. We loved staying here and it is hard to believe that it was so reasonable.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for staying with us! We appreciate your review and are so pleased you had such an enjoyable experience. We will thank our amazing staff!

"Best Western at Appleway is a good stay !"

5
25/12/2017

Clean rooms, friendly staff, great food and fare. Fitness room and pool+hot tub are clean and offer a pleasant atmosphere for guests. Room features high quality items from beds and bedding to bathroom and furniture items. Best value we have found in Couer d' Alene Idaho.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you! We appreciate your review and choice to stay with us. We love that you had everything you needed and enjoyed all of our amenities. We hope to see you again in the future!

"Happy with stay"

5
23/12/2017

Day staff went out of their way to get us checked in early check in was super fast, room was great, pool are was nice, everything clean, family that visited was impressed with everything at hotel. We will always try to book at best western

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you! We are so pleased you felt well taken care of and comfortable during your time at our property. We hope to see you again in the future!

"Stay in Coeur D'Lane"

5
23/12/2017

The hotel was great. My girls and I liked to stay there. Lots of parking, fast check in and not crowded. The room was clean, and large. We used the pool and no one else was there besides us. No long line at breakfast.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for leaving a review! We are so pleased you and your girls had a peaceful and comfortable stay. Thank you for your business!

"Very nice location for a getaway from home."

5
20/12/2017

Great staff,service,location and amenities. We enjoyed our stay so much we spent an additional day. Thanks again to all the hotel staff and welcoming our small pet as well. We would highly recommend this Best Western and will plan to return !

"Great hotel for the price"

5
13/12/2017

Last minute reservation was easy and worked great, and I even got an upgraded room for same price. Check-in was fast and simple by a very pleasant employee. The rolling luggage handlers was very useful getting by baggage to second floor. The late dinner accommodations were great, and the breakfast was handy. Checkout was fast and simple.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the great review! We are so pleased to hear every part of your stay was both enjoyable and convenient. Thank you for your business!

"Great Extras"

5
10/12/2017

Lots of nice extras that add to your stay. Everything is convenient and a good breakfast - lots of choices. Parking is adequate even if you leave and come back later. It was a nice atmosphere to celebrate our short Holiday trip.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so glad you enjoyed your stay and all the amenities! We hope to see you again in the future.

"BW Stay"

5
09/12/2017

excellent place to stay. easy access clean friendly nice pool an hot tub. motel is well kept an is maintained as well as all other Bestwestern standards. I enjoy staying at Bestwesterns for this reason

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for staying with us and taking the time to leave a review! We are so glad you enjoyed our property and have found all Best Westerns to be comfortable.

"Good for meetings, not for sleeping."

2
09/12/2017

While the staff is excellent and professional, the room itself desperately needs updating. We were in a double queen room which felt crowded and chaotic. The bathroom was atrocious. Very little counter space and you had to be Sherlock Holmes to find the electrical outlet. The hair dryer was not on the wall but down below the sink. Not a well-planned floor plan. The person who designs a hotel room should be forced to stay there for a week.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review, we are so sorry the experience was not satisfactory. We appreciate your feedback as it can help us become a better property. We are so sorry you did not enjoy your guestroom experience.

"Great remodel"

4
04/12/2017

Much improved rooms. Great front desk staff. Good breakfast. We have stayed here many many times over the years as we travel to the coast so have seen the structural improvements. Appears there are more to come. Lounge staff is as poor as we have experienced and this is not the first time for this location. Too bad.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for choosing to stay with us through the years! We are so glad you enjoy the updates. We apologize for your service in the lounge and will let the department manager aware. Thank you for leaving a review!

"We had a wonderful stay"

5
30/11/2017

We stay here as a base to see northern Idaho. We put a lot of miles on the car, saw a lot of little towns we may consider for retirement. It was nice to come back to a comfortable big room. We take our dog and they were very accommodating.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for leaving a review! We are so pleased to hear you and your pup found a restful home base during your travels. We wish you the best of luck in future plans!

"What a surprise"

5
28/11/2017

We've passed this Best Western many times while traveling along the I-90. We thought the hotel looked stark and a bit dated from the freeway so we always chose other places to stay. But because we needed a dog friendly hotel and I wanted to use my BW points, we decided to book a room here. What a wonderful surprise. The reception area and lobby are beautiful. We weren't expecting that at all. All the staff members were very friendly and helpful. The guest rooms were great and the breakfast was top notch. We would definitely stay here again.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for choosing to stay with us! We are so glad you made it in and had such a comfortable experience. We look forward to hosting you for future stays!

"Great Get Away"

5
28/11/2017

A great place to stay at a convenient location. Central to numerous restaurants and a nice restaurant in the hotel. Nice large TVs in the lounge for watching the game. Good breakfast. It was presented in the restaurant as a buffet and didn't feel like a hotel freebie. The staff were knowledgeable and went above and beyond. We arrived a day before our reservation and there were no rooms similar to what we had reserved. They got us in a room the first night and then got us into the first available room the next morning which was an upgrade from what we reserved at the lower rate and added bonus loyalty points. We definitely will stay here when in the area again.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for letting us know about your great experience! We love to hear that a potential negative circumstance turned out to be a spectacular experience and that you were well taken care of. We really appreciate this feedback!

"Welcoming Place"

5
27/11/2017

Wonderful climate to stay in, eat at and have a truly relaxing time. I was there with my daughter, grand daughter and great grand son. We all enjoyed our stay and will return there again for a family get together. All of the staff were friendly and welcoming. We had no negative situations at all.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for letting us know about your stay! We are so pleased you and your family had such a pleasant time both staying and dining with us. We appreciate your business!

"Great sleep"

5
23/11/2017

I always enjoy stopping at this Best Western Plus, they are absolutely nice and accommodating no matter what you what. I especially like that they have a restaurant that way I can just stay at the hotel and not look around for a place to eat. Plus the menu has so many choices.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for staying with us and for this great review! We are so glad you enjoyed both the room accommodations and your dining experience. We hope to see you again in the future!

"Lovely stay"

5
20/11/2017

We travel with our pets, dog and cat, to Montana several times a year. This BW accommodates both unlike the two BW in Spokane. Excellent stay. Friendly, good food, excellent breakfast buffet and nice dining room especially after a long day on the road.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for leaving a review to let us know about your stay! We are delighted you and both your furry friends a had a comfortable stay. We hope to see you on your next trip to Montana!

"Great value for the price"

4
18/11/2017

Really enjoyed the fall in Coeur d'Alene. It's a beautiful place to visit for fall. Food was very good. Staff were very helpful and several amenities close by made the trip very easy. I attended a conference at the Couer d'Alene resort. The shuttle to the resort was flawless.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so happy you chose us as your host during your time in Coeur d'Alene. It's great to hear the convenience of our complimentary shuttle to the CdA Resort served your well and that you had a comfortable stay.

"Great stay"

4
17/11/2017

If you read the address, you might think this hotel is tucked away on a quiet street. It isn't, but that's okay. It's easy to find, right at the intersection of Idaho Highway 95 and I-90. Even though it's right on the freeway, the rooms are on the back side, so we had no trouble with noise. Everything is modern and comfortable and there is a full-service restaurant within the hotel. Great for groups or families of any size!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you! We are so glad you had a quiet, comfortable, and convenient stay. We appreciate your recommendation and hope to see you again in the future!

"BW Plus CDA is an A+"

5
16/11/2017

Our choice when visiting the panhandle of Idaho. Great staff and amenities. Staff has been professional and extremely helpful during our last two trips to the CDA area. Go above and beyond to make our stay enjoyable. We will use this hotel on many trips to come. Everyone in our party was very pleased with the staff and location. We would all recommend highly.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the great review! We are so pleased you and your crew enjoyed their time with us and we really appreciate your recommendation. It is our goal to make every guest feel as well taken care of!

"It about the little things!!!"

5
13/11/2017

Excellent stay! Super nice lobby, restaurant, and lounge area. The room had a Keurig coffee maker, clothes-line in shower, very nice bathroom, no slam toilet seat (safe for our 4 yr old), luggage carts at every entry, free Wi-Fi, nice convenient pool area, very nice complimentary buffet breakfast each morning. The staff went above and beyond. Everyone we dealt with were helpful, friendly and extremely professional. I don't get impressed much, but this establishment is doing it right.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the great review! We appreciate you letting us know how much you enjoyed our property and for recognizing the hard work of our staff. We hope to see you again in the future!

"REUNION"

4
13/11/2017

WE enjoyed our stay at BW. Good easy access for I-90 and 95! Our room was comfortable! Plenty of good places to eat close by. The bed was great! Everything was clean. We got adjoining rooms as requested! Keep up the good work!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you! We are so pleased to have been the host to your reunion. We appreciate your positive feedback and your choice to stay with us!

"Board of Directors meeting at BW Plus Coeur d'Alene"

2
13/11/2017

My stay at the Best Western Plus in Coeur d'Alene Idaho was very disappointing at Best. When arriving in my room I found a very long brown hair in the bottom of my tub. I also found hair in my bed linens. I received an apology and was transferred to another room but received no help transferring my personal items, nor did I receive any compensation. I was not able to get comfortable in my room for that 3 day stay.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so sorry your stay with us was disappointing. It is our goal to make sure each guest is both comfortable and well cared for, I apologize we failed to do this for you. We would really appreciate the opportunity to discuss this further and help make amends, if you wish, please reach out to a member of management to discuss.

"Clean, comfortable and accessible."

5
10/11/2017

A real pleasure to stay at the CdA Best Western Plus. The staff bends over backwards to make certain every detail of your trip is top notch. Very pleased with the comfort level of the resort and the breakfast is such a delightful surprise. I plan to stay here every time I am in the CdA area.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the great review! We are delighted you had an enjoyable stay and were able to connect with our staff to feel well taken care of. We look forward to your future visits!

"Vacation Trip South"

5
08/11/2017

Excellent spot to stay and all services are quite close and easy to get to re:shopping and entertainment. The included morning breakfast was excellent and well presented as well as the staff were very accommodating. Pool facilities and gym were clean and well equipped.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so pleased to hear you had such a great stay! We love to hear that you were able to use the pool, gym and take advantage of complimentary breakfast. Thank you for your review!

"Very pleased"

4
06/11/2017

This Best Western does not look like much from the outside but it is quite nice once you are inside. It boasts a pretty cool bar and when we arrived, quite a few people were there watching Sunday night football, and obviously having a pretty good time. The lobby is attractive and clean. Our room was spacious with a small, but nice, bathroom. Microwave, refrigerator, flat screen TV, free Wi-Fi. The beds are really comfortable. Breakfast is included: scrambled eggs, sausage, bacon, milk, yogurt, cereal, potatoes, biscuits, gravy, oatmeal. Not gourmet, but good. This location is good as there are many places to dine and a Walgreens is just a walk away and it is a hop off the interstate. I would stay here again.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for taking the time to leave a review! We are pleased to have served as a convenient and comfortable place to stay. We look forward to your future stays!

"Convenient Location, Great Staff and Property"

4
06/11/2017

We really enjoyed our stay here. The service is excellent; staff was welcoming and so friendly. The room was updated, clean and comfortable, and we loved the convenience of a restaurant on site. The buffet breakfast was delicious, though the flow of items caused us to search around for what we needed. This is one of the better Best Westerns. We will definitely be back!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the great review and your choice to stay with us! We are so pleased almost every aspect of your stay seemed to be perfect and we do hope to see you again in the future!

"Our experience with several BW Hotels."

4
05/11/2017

This year we have stayed at several Best Western hotels. They seem to be always clean and friendly. And mid price range. It seems we can always depend on them. we have stayed at BW in Utah, Calif., Oregon, Washington, and Idaho.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your loyalty to the brand. We are proud to be part of such a great hotel chain and we appreciate your review!

"Great place to stay!"

5
04/11/2017

This is a great hotel- great breakfast and restaurant. The pool was nice. Everything was clean, and the staff was very polite. The location is excellent. The lake is close by, as well as shopping, restaurants, and entertainment.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are happy to hear you enjoyed. We will thank our staff for taking care in their work and hope to see you again for a future stay!

"First time visit"

4
01/11/2017

It was our first stay at the best western in Coeur D"Alene. Nice clean modern rooms, comfy bed and pillows. The hot tub was nice and hot, and they had a wonderful breakfast and staff were great. The swimming pool was too cold for me and we had to walk outside to get to the pool or too the rest of the building. Overall we would stay there again.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you! We are so happy you enjoyed your stay! Thank you for leaving the review and we do hope to see you again in the future!

"Quality service, poor experience"

3
30/10/2017

Brandi made our stay worthwhile! She is an exceptional employee whom, through her actions, clearly takes pride in her job and fully embraces customer service. Unfortunately, one lone wolf a few rooms down from ours decided to take it upon himself to violate the no smoking policy and as a result, my wife, kids and I had to bear the stench of cigarettes for the entirety of our stay. The staff quickly addressed the issue, but that did not alleviate the potent odor. Additionally, there were a few used tissues lying around our hotel room floor, tucked under the bed skirt. Overall, the staff was amazing, but the experience was not worth the cost.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so sorry for your experience, it is inexcusable. As pleased as we are you felt well taken care of by the staff we are very upset your stay was so poor. Thank you for writing a review to let us know.

"Great nights rest"

4
28/10/2017

When the drive became too long we looked for a room in Coeur D'Alene. One of the people in our party had stayed previously so this was a first choice. After booking 3 rooms on line we arrived to have our reservations printed out and waiting for us. The front desk clerk changed the names and added affinity numbers for each room. Honestly, I've never checked in so quickly. My double queen was immaculate, the bathroom while smaller was clean and for a one night stay, perfect. The next morning took advantage of the pool. The pool is a little hidden, but has a generous deck for spreading out if you are traveling with kids. The morning breakfast was one of the best for the free breakfasts you see offered. I'd definitely stay here again.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you! We are so pleased you chose to stay with us and enjoyed your time at our property! We appreciate your review and hope the rest of your travels were just as smooth.

"Everything you need, RIGHT where you need it!"

5
27/10/2017

This is the nicest place for any type stay - we were there for a conference, but want to come back for a vacation. If you need a place to stop between Seattle and points east or visa versa - the BW is right next to the freeway, and you will have a great time. Great food, a terrific pool, great rooms - all right in the middle of town with everything handy.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the fabulous review! We are so happy your were completely satisfied with your stay and we look forward to your return!

"The Place in Cd'a"

5
26/10/2017

From location to facilities to staff -- it is an excellent choice for the traveler. All staff were friendly, courteous, and professional with quick check-in / check-out. Full facilities with lounge, bar, and restaurant.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you! We appreciate your feedback and are glad to hear you enjoyed all the aspects of your stay.

"We would definitely return"

5
25/10/2017

We had a large, clean room, with a comfortable bed, and very good food from in room service. We brought our dog and appreciated being able to have her with us. Convenient location and very quiet. We would stay here again.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so glad you had such a comfortable stay and enjoyed the hotel amenities. We look forward to the return of you and your pup!

"Great best western stay"

4
25/10/2017

overall stay was very pleasant, room was excellent, location was great, cleaning staff was very friendly, checked in late and was not feeling any love from lady at check in. room was upgraded but but i didn't even know until i got there because lady didn't say much other than direct me to the room.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the review! We are glad you enjoyed but we are sorry you were not warmly greeted by our front desk agent. We appreciate your choice to stay with us!

"Will go again!"

5
24/10/2017

This was simply a great place to stay! The staff was nice, the food was good and the location was central to all I needed. Nice pool area w poolside bar and restaurant service. Great place for a convention, but I was not here for one. Nice ADA accessible room!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you! We appreciate your great review and are so glad you enjoyed all the amenities! Poolside service is an extra perk we love to hear that our guests take advantage of. We look forward to your return!

"Good hotel"

4
24/10/2017

A nice hotel. It is at a very busy intersection so a little hard to get in to. It was very quiet although it is right off the interstate. The staff was especially pleasant. We were there for a conference and the buffets were good, they supplied special meals for the people with dietary restrictions.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for taking the time to leave a review! We are so pleased you enjoyed your time here and feel grateful to have been your host!

"Explore Coeur d'Alene"

4
19/10/2017

Nice hotel close to the freeway yet without the noise. There were many restaurant nearby to try. The hotel staff were friendly and the appearance was above average. The rooms and bed were comfortable. The breakfast was quite good.

"Just Right"

5
13/10/2017

This place is an amazing Best Western. One of the very finest we have stayed at. Excellent crew from the front desk to the housekeepers and it was just what we were looking for on our adventure road trip to Oregon. The management is very thoughtful with cool little touches like a Keurig coffee machine which we love. The room was spectacular, very very clean and super well appointed. It was obvious they really do care at this place. We have stayed here before, will stay here again and just continue to be impressed with this property. Well done.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you! We are delighted to hear you enjoyed all the aspects of your stay with us. We appreciate your review and hope the rest of your trip as just as great!

"Coeur d'Alene"

5
13/10/2017

I really have indicated our experience with the hotel and staff. The location was great and the service was on point and helpful. Would like to see the same from other hotels, including some other BWs.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the review! We appreciate you letting us know about your experience and are so glad to hear you enjoyed every aspect of the stay.

"Road Trip"

5
13/10/2017

Excellent motel. I highly recommend it. I spent 23 days on a road trip across the western US. This place was one of the best for quality. Rooms were clean, beds comfortable, price was reasonable, great breakfast (which was served in the onsite restaurant).

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the great review! That sounds like an amazing trip and we are so glad to play host for a small bit of it. We appreciate you letting us know all the amenities you enjoyed!

"Anniversary"

5
12/10/2017

We had passed thru the area many times on I 90 and decided it would be nice to come back and spend the night. The Best Western is the best so we always book them. Dinner then a movie and back to the hotel. Nice rooms with a lounge. Close to shopping and the waterfront area is a must to visit. We will be back.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for staying with us! We are so pleased you enjoyed your time in Coeur d'Alene and had a comfortable night at our property. We look forward to your return visit!

"GREAT on every count!"

5
12/10/2017

We had great experience here. Outstanding service ... the staff was extremely helpful at every turn. My husband is in a wheelchair and they were so accommodating. The Accessible room was perfect. Nice & spacious all over, with a lovely roll-in shower. A really great complimentary breakfast, far beyond the norm, with lots of choice. The bar area was nice too. Live music some nights. One night our friends joined us for a card game, and they warmly welcomed us to play all night in the bar, even though we were just having soft drinks. At checkout, they were again above and beyond, not only helping me get the cart out to the van, but actually loaded our luggage into the van for me. No doubt this is our go-to place in Coeur d'Alene!

"Great place!"

5
05/10/2017

I just love this place,and return at least twice a year when in town for our conventions. The property is always well kept, clean,with gracious employees. At check in room wasn't ready,but weren't surprised ,as we were very early. So, we enjoyed a fine lunch in the dining room.after lunch,our room was ready and we got to take a rest before evening. We had dinner again in the restaurant. We chose this motel because of the cleanliness,great staff,and no hassles to find a place with good food. We ejoyed the breakfast buffet as well. The buffet was laid out very well,staff was attentive to any refills needed. The motel is an easy,stress free drive to the college campus..the only drawback is the parking. There is a lot of parking.but with the banquet rooms fully booked,it was a challenge to find a handicapped parking space.. so we parked as close as we could to the nearest door. By the time we finished our lunch,the group using the banquet rooms had dispersed,so we were able to move the car to the handicapped space by the door nearest our room. 2 of our group took advantage of the proximity of shopping and walked over while 2 of us rested.it worked perfectly for all four of us.i look forward to booking a room there again in the spring.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for choosing to stay with us! We appreciate your loyalty and are so glad you enjoy your time at our property so much. We look forward to providing great service, location, and amenities to your group once again in the spring!

"Stay here"

4
04/10/2017

Always clean and great people working there they are open when they say they are and no shooting in the hotel. Close to all your needs , easy to find , no hookers hanging out , I travel 75% of my time and it is good to know I can count on best western to provide a great room

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your feedback. We are glad you enjoy your time staying at our property and find it safe and comfortable.

"Title"

4
02/10/2017

Nice clean hotel just of I90 exit 12. nice attractive lobby. Friendly quick staff at check in. Slight problem only on elevator for a rather spread out facility. Room was nice with a quite heating/cooling system. It was nice to have breakfast in an actual restaurant environment.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so glad you enjoyed your stay and our property amenities. We appreciate all your feedback and hope to see you again in the future!

"First time in a plus"

4
02/10/2017

Well the room was as good as any in the price range. In fact as far as a room goes you could do as well in a less expensive chain. The up side of this facility is the on site restaurant. The dinner was well done and priced. Service was better than expected. Breakfast was much better than you would expect. All that being said, if you are just looking for a cheap crash for the night, this is not the place. If you want some nice extras then here is the place.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We appreciate your feedback and do aim to provide the very best lodging experience for our guests. We are glad you enjoyed !

"clean and comfortable"

4
01/10/2017

Room was clean. Waitstaff at the restaurant were attentive. Restaurant food was okay, not remarkable. Beds were comfortable. Shower worked well there were plenty of clean towels. Workout room was small but very well equipped. Beautiful pool that we didn't use although Hubbie hit the hot tub. Breakfast was better than most complimentary buffets: scrambled eggs, bacon/sausage, potatoes, french toast, oatmeal, fruit, pastries, cereal, etc.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are happy to hear you enjoyed your time at our property and we appreciate you letting us know. We are glad you were able to take advantage of so many of our amenities. Thank you for your business!

"Illegal Surcharges Added to Bill"

4
26/09/2017

I was quoted a price of $169/night for the room, which seemed fair based on the quality of the motel. However, upon checkout, a surcharge of $8.45 was added to the bill for exterior building and landscaping maintenance. This was clearly an example of the illegal practice of "bait and switch" and should be beneath the dignity of a major chain like Best Western.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for staying with us and taking the time to leave a review. The surcharge does not represent a bill for "exterior building and landscape maintenance" and I apologize for the misunderstanding or misinformation that led you to that answer. The surcharge is a fee to offset tourism and marketing in our area. We work hard to have our agents disclose this fee at check in and it is printed on the registration card each guest signs at check in. If you feel this was not done properly we are happy to refund this amount. Please give us a call if you wish to discuss this issue further and a member of our management team would be happy to talk through the surcharge parameters.

"High quality."

5
25/09/2017

Great steak appetizer. Great alcohol coffee drink with whipped cream. The room was huge, modern, clean and quiet. Staff was friendly and focused. Got great directions for the remainder of our trip to Glacier.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for choosing to stay with us! We are so glad you enjoyed your time dining, drinking and sleeping. We appreciate your feedback and hope the rest of your trip was just as good!

"Outstanding"

5
24/09/2017

We had a very relaxing stay at the hotel. The restaurant had really good food and the service was great. Breakfast was the best we have had at any comparable hotels. We will definitely stay at this hotel on all future trips.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your feedback! We are delighted to know you enjoyed all aspects of your stay with us. We appreciate your review and choice to share your great experience.

"Enjoyable Stay"

5
23/09/2017

This Best Western is an excellent motel. The staff was very friendly and helpful. It was very clean and quiet. We liked the restaurant being located within the building. It had good food, great selection and the staff were fun to interact with. Great place to stay.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are happy to hear you enjoyed both your stay and dining experience. We hope you will choose to stay with us in the future!

"One of the better Best Westerns"

5
18/09/2017

This is a very comfortable and clean Best Western with excellent staff. I know when I have to stay here that I will have a comfortable night's sleep. The fitness room is top quality, and the lounge staff is great. They always take good care our of conference meetings, too.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so glad you enjoyed every aspect of the stay, including the extra amenities. We hope to see you again!

"Best Western Coeur d'Alene Inn , Idaho"

5
18/09/2017

This was a beautiful hotel and the hotel representatives were very helpful. The rooms were very nice and with all of your requests taken care of. I have stayed in a lot of Best Western Hotel as I am a diamond member and this is one of the nicest hotels I have experienced. Great Job !!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so glad you had such a pleasant stay and we really appreciate your feedback!

"very nice"

5
15/09/2017

We always try to stay at this motel when we are in that area. Every thing is usually up to par for making the stay enjoyable They are located so it is easy to get around town from there.The in house restaurant is really nice.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so glad you enjoyed your stay! We appreciate being your hotel of choice in Coeur d'Alene!

"Roadtrip"

5
14/09/2017

Truly enjoyed the Coeur D' Alene Inn. Great location, friendly and helpful staff. Great restaurant. Food delicious. This was our second time staying at CDA. I would highly recommend staying at CDA Inn.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review and recommendation! We are so glad you enjoyed your stay and dining experience!

"Great tay"

5
11/09/2017

On our way back from vacation in Canada and this was our mid point home. This was our first stay here. The check in was great, super staff. The place was very busy but had ample parking. The room was clean, on site restaurant that had a complimentary buffet. This location allowed for an on line check in but was not able to use it because of my location riot to arrival. Overall a great stay and would definitely stay there again.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so glad to hear you enjoyed your stay with us! Thank you for your review and letting us know the details like breakfast and parking that made it great. We look forward to your future visits!

"Much better than expected!"

4
11/09/2017

From the outside it didn't seem anything special. In fact we thought it might be quite noisy as it is by a busy road and fuel station. But the rooms were spacious and the beds were really large and comfortable. Nice and quiet. Good covered pool and hot tub. And the restaurant was surprisingly good for dinner. Dan the restaurant manager served us and he was great fun and made sure our drinks were filled and gave good recommendations on the meals. They even have a free shuttle available or free parking in their sister hotel if you want to eat in town which we did on the 2nd night. The only downside was water pressure in the shower could be better. We were on the 2nd floor so not sure if that makes a difference? All in all would definitely recommend!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for letting us know about your stay! We are so glad you had such an enjoyable visit. We will thank Dan for his wonderful service and appreciate you letting us know all the details of your stay. We hope to see you again in the future!

"trip cut short, but wonderful property"

5
10/09/2017

This BW is probably the BEST one I've ever stayed in, it was previously a Holiday Inn, so amenities are larger than an avg BW. New pool area and work out facility, exceptional front desk staff!! friendly, and SO accommodating. We had to leave early, and they did the right thing, but not charging us for the second night, due to fires and hazardous smoke. Will totally return when we can see the Lake

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so glad you enjoyed your stay and found the property so comfortable! We hope your stay isn't cut short next time you are in town. Thank you for your feedback!

"Weekend getaway"

5
07/09/2017

The hotel location is convenient to the Coeur d'Alene city center. They offer shuttle service to the Coeur d'Alene resort area and an amazing free breakfast! The staff is very friendly, professional and helpful! This is my favorite place to stay during my weekend getaways!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the great review! We are so glad you can getaway to Coeur d'Alene and we love being your host. We appreciate your feedback!

"GOOD HOTEL"

4
06/09/2017

professional staff, clean rooms and having 42" tv was nice, pool could use some cleaning, very easy to access from interstate and downtown Coeur D' Alene and very close to good restaurants and gas station to fill up when departing

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so glad you enjoyed your stay and found the location so convenient. We appreciate your feedback!

"Great Weekend"

5
05/09/2017

Our trip was for a wedding and our weekend was great the Facilities were great as were the staff. We will stay here again !! There affiliation with other resorts in the area was a great amenity especially for parking.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the great review! We are so glad you enjoyed your stay and time here in Coeur d'Alene!

"No sleeeping at this hotel!!!"

2
05/09/2017

LARGE gaps under the doors allow you to hear everything in the hallway and letting the front desk know will get you nowhere. Breakfast is dirty and stops well before the advertised time. (at least the coffee brewing does!)

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so sorry you were not satisfied with your stay. We will be sure to evaluate the height of the door from the floor and may need to consider an update. We are sorry you did not feel well taken care during your time with us.

"Clean and genuine caring staff"

5
03/09/2017

Great location, good amenities, with genuine caring helpful staff. Felt very secure and safe in the hotel and area. Updated rooms with great value for your money. Very prompt trouble free check-in and check-out.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the great review! We are so glad you had a comfortable and convenient stay!

"Couer d'alene value"

3
01/09/2017

Clean and quiet hotel. Kids enjoyed the pool. Did not try the breakfast. Location was convenient to many restaurants and not far from lake couer d'alene. Only downside was ac didn't seem to adequately cool the room, which made it difficult to sleep but not completely impossible. Overall decent stay.

"Back to School weekend in CDA at Best Western"

5
29/08/2017

Overall a fantastic trip. The lake is gorgeous. The entire team at Best Western Plus is attentive, professional and extremely helpful. All departments went above and beyond. From front desk to restaurant crew including shuttle drivers and housekeeping staff. Great place.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you! We are so glad you had such a great stay and we appreciate your review. Happy back to school!

"Clean and Nice Hotel"

5
28/08/2017

Just stayed here for a trip to Silverwood Theme Park (only a straight shot 25 min drive), but come to find out it was also the weekend of the Iron Man race so it was pretty busy all around the city. Overall the hotel was very clean and nice, rooms were cleaned very well, and any staff that I encountered were friendly and always greeted me as I passed by. Plenty of restaurants close by whether fast food or dine-in places. Conveniently located near Triple Play fun center and Silverwood Theme Park. Triple Play is only about 10 minutes away.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your review and we are so glad you enjoyed! We are happy to hear the property and location suited you well. We hope you had an excellent vacation and that we will see you again in the future!

"Nice hotel but be careful"

3
28/08/2017

Rooms are nice but not cleaned, swimming pool was closed very bad. Almost go in other property. I was impress fro lobby and staff, but room wasn't clean.I called the front desk.And was noise, the receptionist was not helpful.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so sorry you were not completely satisfied with your stay. We appreciate your feedback and apologize you experienced error without housekeeping staff, this is not typical of our property. We appreciate your feedback.

"Always clean and helpful"

5
25/08/2017

Nice rooms with modern comfortable beds. Great breakfast buffet, lounge is nice with fireplace and several large format TV's. Nice selection of bar food and drinks. Also has nice pool and gym for this size hotel

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so happy you enjoyed your stay and found the amenities so accommodating.

"Vacation "

5
24/08/2017

Nice place to stay, they had a great restaurant inside the hotel called Mulligans, the waiter we had was great he was funny and took good care of all 12 of us. The food was excellent. They gave a nice place outside of the pool to gather with friends we would stay here again

"Silverwood Stay"

3
24/08/2017

Location to Silverwood was perfect. It was easy to find off the freeway. Front Desk and Room Service Staff were very helpful. Rooms are newly renovated and comfortable. Pool is a basic pool, but the surrounding area is a nice place to hang out while the kids get wet.

"3 Night Stay Family of 5"

5
24/08/2017

Great Hotel --Easy to Find, great location. Easy drive to Silverwood & easy quick drive to down town Coeur d'Alene. Friendly Staff , very Clean , nice pool area --- court side rooms available. Continental Breakfast amazing -- best we have ever had .

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the great review! We are so glad you and your family enjoyed your stay and found everything so comfortable. We appreciate your feedback!

"Great Place"

5
22/08/2017

This is a great place to stay. This hotel is well located, has great service, clean comfortable rooms and is perfect for business or pleasure. Great breakfast included with omelet station and all other types of food. Great bar staff and good selection of beverages. They also have a nice fitness center. I would highly recommend this hotel.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the great review! We are so pleased you enjoyed your stay and all of our amenities. We appreciate your recommendation and look forward to your return!

"Great hotel"

5
21/08/2017

We were very pleased with this hotel, staff was very friendly, helpful and the free breakfast was very good. They offered shuttle service to town which was very handy. Highly recommend this hotel to others.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so glad you enjoyed the various amenities and had an overall great stay. We appreciate your recommendation!

"Fabulous Hotel"

5
16/08/2017

Drive down and went to Silverwood for a long day of fun in the sun so checked in late around 10pm, front desk was fantastic quick and explained the breakfast in the am pool etc, room was great, very clean comfortable. Breakfast was amazing a huge free buffet for everyone to enjoy worth the stay there for sure wow I have stayed at a lot of Best Westerns but this was really great even an omelette station. Kids went swimming after and I have to say most pools are ridiculously cold this one was warm and perfect for once! Kids were shocked at how warm it was, will defiantly stay here again on our yearly trip to Idaho!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so glad you and your family enjoyed your stay! We love to hear when people take advantage of the complimentary buffet and large pool area. We appreciate your feedback and look forward to your return!

"We were disappointed"

3
14/08/2017

Normally I like Best Westerns but this was disappointing. The room was tiny and cramped. They let some convention set up a registration table outside our room so that made it noisy. Though close to I-90 this is a very congested area and traffic is miserable, making it hard to get to downtown CDA. Breakfast was good, but dinner at the restaurant was just average. No good restaurants in walking distance. We chose another hotel the next time we were in CDA.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so sorry you did not enjoy your time at our property. We appreciate your feedback to consider for our future guests and convention services. We are disappointed in your experience, if you would reconsider staying with us again please reach out to our property manager to discuss options for a future stay.

"SilverWood Trip"

5
14/08/2017

We travelled down from Alberta and had a great get away trip. Our kids are add 10 and 11 and they enjoyed the pool in the evenings. After returning from the park each night we ordered room service and ate by the pool and relaxes while the kids swam and enjoyed the hot tub. The staff are friendly and the food prices are reasonable. We had a court side room which was nice because we could access the pool from our room. Great place, we will go again.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review and we are so pleased you enjoyed your stay! We hope your family's time at Silverwood was just as enjoyable. We look forward to your return!

"Never again"

2
14/08/2017

Never again. Horrible price for the quality of the room. I will be paying half of what I paid here at The Grand this next weekend. Loud music until past 1030. Dogs barking early in the morning. Whenever the next door door would slam our entire would move and shake.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so sorry for your experience. Our rates reflect the demand of Coeur d'Alene summertime and we apologize you did not feel it was worth the price. We strive for all of our guests to leave 100% satisfied and hope you discussed your complaints with the front desk before leaving so we could attempt to resolve them. We appreciate your feedback and would be happy to discuss the issues further to improve for the future.

"Good play to stay"

4
11/08/2017

This is a great location, a nice clean hotel. The pool and hot tub is great for the family. Breakfast better than avg for hotels. My bed and covers were extremely comfortable. Have stayed here both winter and summer, and both were great. Only complaint would be that they are always too full for us to use our points.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We appreciate your feedback and are so glad you have enjoyed your stays with us. Please be sure to ask the front desk representative about using points for future stays, we do not have black out dates for points. We hope to see you again in the future!

"Road trip"

5
08/08/2017

As much as possible we like staying in BestWestern. They are generally a good value and very nice places. The staff is always helpful and welcoming. We travel with our dog and they provide treats,bed,water dish, a toy for the puppy . Rooms are clean,quiet, and comfortable.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so pleased you enjoyed your time with us and hope the rest of your road trip was just as good!

"Wondeful Experience!!!"

5
07/08/2017

We stayed here on our way gor a week of camping. Brandi The Manager was a delight and absolutley wonderful to deal with. In fact all the staff was polite, friendly and helpful.What a great hotel. Clean, breakfast was really good. Kids loved the courtyard rooms with the balcony to the pool. We had the Jacuzzi suite gor my wife and I. We will be back!!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so glad you enjoyed your stay and found everyone so accommodating. We appreciate your feedback and look forward to your return!

"Best Western stay"

5
05/08/2017

The staff we so accommodating. The rooms were clean. The price was a little high, but the restaurant, bar and swimming pool made up for that higher price. It was easy to get to Silverwood from this location. We will definitely stay here again!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you! We appreciate your feedback and are so pleased to hear you had such an enjoyable stay! We look forward to your return!

"The greatest time!"

5
05/08/2017

Spent 4 days there to visit Silverwood Amusement Theme Park. Staff were very helpful. Enjoyed the swimming pool after spending each day out having fun, Order supper in and enjoyed the meals that were delivered in a speedy time. Spent the trip with my grandchildren and children. They enjoyed the movies they were able to watch prior to bed for their down time. Other restaurants are within walking distance. A very clean and enjoyable place. My family recommends it.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you! We are so glad you and your family had such an enjoyable stay and we really appreciate your recommendation!

"Great place to stay"

4
05/08/2017

Friendly staff, clean hotel, love the pool and hot tub. Free breakfast was great. Nice variety of food to choose from. We will definitely come back and stay in Couer d lane Best Western. Loved the lobby area. Tastefully done.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your feedback! We are so glad you enjoyed all the amenities and had a comfortable stay!

"Very Nice"

5
01/08/2017

A little pricey but very nice. We really enjoyed our stay here. Restaurant has great food, service, and prices. Complementary breakfast was good. Front desk was very helpful and professional. Pool and pool area is very relaxing. Rooms very clean.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your feedback about your stay! We are so glad you enjoyed the amenities and felt welcomed. We appreciate your business!

"Great Stay in Coeur d Alene"

5
01/08/2017

This hotel is newly remodeled and beautiful and comfortable. The complimentary full breakfast pleased this bacon lover. The hotel guests get to use the facilities of the nearby resort for a fraction of the room cost. If you don't need to be on the lake at this great Idaho resort community this Best Western is the place to stay.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for the great review! We are so glad you enjoyed the breakfast and all the extra amenities provided by our relationship with the CdA Resort. We appreciate your business and hope to see you again in the future!

"Excuses "

2
01/08/2017

We have stayed at this hotel many times in the past. The lobby is very nice upon entry. We got the Silverwood package and a weeknight stay was nearly $370. Okay value considering you get 2 silverwood tickets, $25 silverwood credit, and $50 to restaurant Mulligans in hotel. Still seemed high price compared to others although we choose this bc of the package. The rooms were decent. The toiletries were not very nice qualify and I expected more from a high cost hotel. The beds were comfortable. The pool was fun for the kids and adults alike. The bathroom in the room is right on the hallway wall and seemed weird to hear people walking by and talking while your in the shower. Unfortunately the reason for the rating was the checkout process. Upon booking we used one card to hold room. When we checked yesterday we informed the front desk that we would be paying wwith a different method on check out and he said no problem. This morning when checking our accounts we noticed 3 separate charges trying to go through our bank. $25, $100,$100. We went to front to check out and ask what happened the manager who helped us said the gentleman yesterday was new and shoulve taken our alternative payment yesterday to avoid card from getting charges today. She said they could reverse them and take our other method of payment. I know how that would work and it would take days, meanwhile freezing our money until it's returned. We opted to pay as it was. Super frustrating because she seemed to want to make excuses for a new employee. That's alot of money when your on vacation and counting how to plan activities etc. Unfortunately we then spent one hour moving monies around to accommodate the mess. Bottom line is way you pay that much for a hotel things should be correct in how your money is handled.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are glad to hear you enjoyed the property but are very sorry for the billing issues. We understand that your money is very important and it can be frustrating when it is inaccessible. Though it is common practice, and our company policy, to have full authorization for a room upon check in , we are so sorry that was not fully explained to you at the time of check in. Again we are sorry, and agree that the situation was not handled correctly. Thank you for letting us know so we can properly address the issue.

"Welcoming, clean and friendly staff."

4
01/08/2017

We stayed one night in each direction of our vacation so two nights total. Each time we were greeting by friendly staff. The beds are comfortable, the rooms are clean and they provide breakfast. I was especially pleased with the kindness of the staff.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for taking the time to write a review! We are so glad you felt welcomed and comfortable. We appreciate your business!

"Silverwood"

5
29/07/2017

We used this hotel as our base when we visited Silverwood. The kids loved the pool and the courtyard. Breakfast was amazing! We were able to have dinner at Mulligans too and it was fantastic. Our waiter Dan P was so helpful and friendly.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so pleased to hear you enjoyed your stay and had a great family getaway! Our Silverwood Packages are an awesome option for families and we are so glad you were able to take advantage. We really appreciate your feedback!

"Had everything"

5
27/07/2017

On a recent trip to Silverwood we stayed at the Best Western on Appleway. At the beginning, Clint was able to help us with our reservation, and print out our Silverwood tickets plus give tips. His personality and care for our group was outstanding! After a long, fun day we enjoyed ourselves in the pool that was clean and supplied with towels. I recommend this inn to anyone with a family.

"A Pleasant Surprise with Excellent Service"

4
26/07/2017

The hotel was very nice for the price. The complimentary breakfast was a nice addition. The service was EXCELLENT. Missie even remembered guest's by name which was remarkable. Overall, I was very pleased with my experience here. I would stay here again.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for staying with us! We are so glad you found the property so welcoming and comfortable. We look forward to your return!

"Wonderful Stay"

5
25/07/2017

This Best Western was a lovely stay. Would definitely come back and recommend this hotel.The decor of room was so nice and the breakfast was awesome! The staff was helpful and how nice to get an apple upon arrival.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so glad you enjoyed your stay and really appreciate you taking the time to leave a review! We hope to see you again in the future!

"great family hotel"

5
25/07/2017

This hotel was a great choice. The breakfast was great with wonderful staff. I loved the pool area with the outdoor space. It was nice to be able to sit outdoors and watch the kids swim. The pool area was clean and spacious and the water temps were perfect. The lobby and lounge are nice.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your feedback! We are so glad you and your family enjoyed your stay!

"Comfortable and friendly"

4
23/07/2017

This hotel has great staff and very comfortable rooms...the halls are super long, but once you get used to the layout everything seems handy. I love the breakfast, more comprehensive than any I have ever seen, and this is a great hotel for families. I was on business and it was quiet and convenient, plus they have refrigerators and microwaves, coffee maker in each room. Pool is heated and work out room is excellent.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so glad you enjoyed your stay and found the accommodations so comfortable. We hope to see you again in the future!

"Quality hotel in every respect"

5
20/07/2017

I was very impressed from the moment I arrived. One of the staff arranged a Lake tour as well as shuttle transportation to and from the harbor. The onsite restaurant was very good and they serve a very nice complimentary buffet breakfast.

"Immaculate hotel, amazing staff, breakfast buffet rocked!"

5
19/07/2017

Every single staff person we encountered on this stay exceeded expectations. Scott in Mulligans is the hotel STAR! Employee of the Month for sure. Nice update on the property. Pool are was clean and so fun. Breakfast buffet was the absolute best we've had on a 3 week road trip. Couldn't believe the great food and delish made to order omelets. Loved having complimentary transportation to the Resort.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your feedback and we are so pleased you enjoyed your stay! We are so glad you enjoyed all of our extra amenities and we will be sure to pass your praise on to Scott! We hope the rest of your trip was just as great and that we see you again in the future.

"Firefighter"

4
19/07/2017

All was great except someone entered my room @ 4:33am. Not sure who she was & a bit scary. She didn't say anything l but sorry. I had my room secure, but that didn't help. The motel & rooms were great, but the unknown woman was scary.

"pretty spendy for what you get"

3
18/07/2017

Arrived in Cd'a on a hot July day and when entering the lobby we had to wait for several minutes for 2 workers to finish talking before we could finally get checked in. The hotel is clean and neat but lacks the attention of the workers you might expect for a $240.00 per stay visit! There are many, many options at that intersection of I-90 and US-95 to choose from and next time I will choose differently because of the high priced rooms at BW.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so sorry to hear you were not completely satisfied with your stay. As our guest your satisfaction is our main priority and we apologize we felt short. Our rates do increase in the summer, as is common throughout busy Coeur d'Alene, and I am sorry you did not find the experience worth the price. We appreciate your feedback and will use it to improve as a property.

"Enjoyed our stay!"

5
17/07/2017

We stayed for 2 nights in June for our Anniversary! This property is close to the freeway rather than the lake/downtown but that should not be a deterrent for booking a stay! The rooms were spacious, very clean, unexpectedly quiet (given that the property was sold out both nights of our stay!) and the bed was very comfortable. The complimentary breakfast buffet was a step above the norm and though we didn't take advantage of the restaurant or lounge, both are onsite. The staff was awesome! We didn't realize when we booked our stay that it was the same weekend as the CDA 1/2 Triathalon. Much of downtown was impacted and rather than try to negotiate detours, parking and crowds, the front desk arranged for a shuttle to get us downtown (it appears the property has a relationship with the resort on the lake as it was one of their shuttles)! We would definitely come again and stay longer!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Happy Anniversary and thank you for staying with us! We are so glad you enjoyed your stay and found everything so convenient. We do hope you come to stay with us again!

"Love it!!!"

5
13/07/2017

Our family loves everyhting about this hotel!!! We have stayed twice and its the hotel that my 4 year old wanted to stay at for her birthday. The food is always good the rooms are always clean and nice and the people, everyone has always gone out of their way to make our trip and experince amazing.

"Great place to stay!!"

5
12/07/2017

This is the second time we have stayed while going to Silverwood. Awesome place with very friendly, helpful staff. The room was very clean and the kids loved the pool which was open late. Would definitely come stay again.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for staying with us! We are so glad you enjoyed your stay and the easy access to Silverwood. We appreciate your review and hope to see you again soon!

"Excellent"

5
10/07/2017

Great staff great facility would recommend it to anybody. They have a great breakfast the pool area is great for kids and family. Loved that they had Bar Lounge area a restaurant on site. Rooms were clean grooming fit our family of five just fine

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so glad you enjoyed your stay and your family was so comfortable. It's great to hear you took advantage of our pool and complimentary breakfast. We appreciate your feedback!

"Harley roadtrip"

5
10/07/2017

We always stop in couer d'alene on our trips through idaho. Lovely town, great people, absolutely beautiful lake. Best Western here is nice and licated right off the highway. After a day of riding we checked into our room showered and changed. Called Uber and hit the downtown area by the lake for some happy hour. Got back to the hotel around eight and stopped in the lounge for dinner, great service and enjoyed a delicious seafood macaroni dish, husband had a fried chicken meal. Thank you

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so glad you enjoyed your stay! We love Best Western's relationship with Harley Davidson and always look forward to bike travelers staying with us. Thank you for your feedback and we hope to see you again on a future trip!

"Fantastic from start to finish"

5
09/07/2017

From the moment we walked in and we're greeted by Laura, I was very impressed with all the staff. The rooms were clean and comfy, the breakfast was excellent, all the staff were friendly and smiling. Very happy to stay here again

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you! We are so happy you enjoyed and felt so well taken care of! We really appreciate you as our guest and look forward to your next visit.

"Do not Stay"

1
05/07/2017

The Staff at this Hotel is Unfriendly and not helpful. Stood at front desk for quite sometime before being acknowledged. Online pictures paint a much better picture. This Hotel is is nice in the lobby but the rooms are junk. Rooms are small, bathrooms are very small. I would not recommend staying here. You are better off driving 30 mins to Liberty Lake, if this hotel is your only option!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so sorry you feel this way about our property. Our goal is to exceed the expectations of every guest and we fell short of this for you. We are very sorry you were so unsatisfied.

"Nice hotel"

3
04/07/2017

Overall decent nights stay. I will admit my review is tempered by the following nights stay at the Coeur D'Alene resort. The Best Western just can't compare. A good budget conscious stay. WiFi was a bit slow but that is probably more a regional thing than specific to the hotel.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review. We are not a five star resort on the lake as our sister property the Coeur d'Alene Resort is, we will not protest that, but we do our best to make a most comfortable and quality stay for all of our guests! We appreciate your review and business!

"Best place to stay"

4
03/07/2017

This hotel is right at the I-90 and US 95 intersection. I was a little worried the road noise would be an issue but once in our room you could not hear any road noise at all. We chose this hotel based on price and location since we wanted to go into Coeur d'alene and drive up to Silverwood Park. The rooms were clean, neat, and up to date. Nothing looked worn, tattered, or old. The free breakfast in the morning was a huge plus. A full buffet with an omelette station. We will make this our regular spot when visiting this area.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so glad you enjoyed our convenient location and all the amenities of the hotel. We hope for your next stay we make it a perfect 5/5 stars for you!

"Excellent hotel"

5
03/07/2017

A home away from home. One of the nicest hotels we have stayed in. Restaurant has a great menu and friendly efficient staff. Excellent pool and hot tub area. Our only issue was arriving during peak times as the traffic to turn into the hotel was hectic.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your business! We appreciate you fighting traffic to stay with us and are so glad you enjoyed all the amenities of the property. We hope to see you again for a future stay!

"The best "Best Western" Hotel EVER"

5
02/07/2017

This Was the Best "Best Western" hotel we've EVER stayed at. Close to Silverwood theme park and even offer what they call "the Silverwood package" hotel stay and tickets to the park at an awesome rate. We will be back and will stay there.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so pleased you had such a pleasant stay and took advantage of the great Silverwood rates! We appreciate your business!

"Very Nice Stay"

5
28/06/2017

This is easily the nicest Best Western we've stayed at to date. The room was clean and comfortable. The on-site restaurant and bar made it easy to relax too. The kicker was when we had breakfast, a young lady made omelets for those who wanted. The other food was also real and fresh. Can't go wrong here if you can afford it.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your review! We are so glad you enjoyed your stay and took advantage of the amenities, like our new made to order omelets! We love to hear you were comfortable and well taken care of. We hope to see you again in the future!

"Very Relaxing "

5
27/06/2017

Yes a lil pricey, but its a relaxing, welcoming atmosphere. Very nice and clean rooms. A female traveling alone, but felt extremely safe and secure here and that was a huge plus in my needs. Beautiful!! And an amazing bartender with the best personality ,so a definitely shout out to Kami! Your awesome.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for staying with us! Your satisfaction is so important to us and we love to know you felt so well taken care of. Kami is a wonderful part of our team, thank you for the shout out! We hope to see you again should you come through the area.

"NEWLY REMODELED AND UPDATED"

5
27/06/2017

Good location, easy to find,congenial staff, fast checkin and checkout service, good breakfast, close to other restaurants, gas stations, connecting freeways. I have stayed at this hotel in the past and have always had a good experience staying here. Love the newly updated and remodeled hotel.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so glad each detail of your stay was so enjoyable and we really appreciate your return business!

"Overpriced"

2
26/06/2017

We booked online, based on photos and area we were travelling through. Not much available due to Iron Man event. Our room, on main floor was a garden view of the gas station directly next to property...head car, truck, motorcycles, all night. Dated room with NO internet and weak wi-fi. Free breakfast was a joke, coffee was good. We only needed a place to sleep, but expected more based on price!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for letting us know about your stay. We are so sorry you were not satisfied with your stay and that your time passing through the area coincided with one of the busiest weeks of the year. This has an affect on the nightly rate. We do not have any rooms on the main floor that are able to see a gas station but I apologize for your disrupted sleep and that you did not enjoy the complimentary breakfast. We strive for every guest to be well taken care of and comfortable, we are so sorry we fell short of this for your stay.

"Decent stay"

4
26/06/2017

Stayed here one night for access to Silverwood Park. Nice and clean. Very accommodating. We did the Silverwood package and they let us pre check in early to get our discounted tickets and gift card. Pool was nice. Restaurant was good.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are pleased to hear you enjoyed your stay and took advantage of our partnership with Silverwood Theme Park. We hope you had great travels home and hope you think of us should you come back to the area!

"Great place for the money and location"

5
22/06/2017

Excellent room with lots of help and excellent staff with one of the best inclusive breakfasts ever. I would highly recommend this hotel in Coeur d'Alene. Our famioly was there for a wedding and Andrea went out of her way to accommodate us in every way.

"Great place to stay"

5
20/06/2017

We stayed here just the one night, the room was very clean and comfortable. Had some drinks at the bar and the lady behind the bar was so lovely and friendly. We decided to stay for dinner, the meal was excellent portion sizes huge. After such an excellent meal and a few drinks we retired to our room and slept very well.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for choosing to stay with us! We are so glad you enjoyed both your room and the lounge. Thank you for taking the time to let us know about your stay!

"Good Experience"

5
20/06/2017

We had the pleasure of staying at the Best Western Plus, Coeur d'Alene and was very well taken care off, the staff was amazing. The hotel amenities were top notch and would highly recommend staying here.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are delighted you enjoyed your stay and found our property so accommodating!

"Awsome place"

5
19/06/2017

I stayed here a year ago and went back because of the people. I just enjoy staying here because of well they make you feel and the way they take care of the guests when you stay. There is a lounge that is just awesome and the girls that work there are so fun and must say there is never a dull moment there the food is great and the atmosphere is great to and it just to put it out there stay here and enjoy.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We agree, our staff is our greatest asset! Thank you for letting us know how well they treated you and we are so pleased you enjoyed the lounge as well. We hope to see you again!

"Outstanding!"

5
16/06/2017

We were very pleased with our accommodations at this hotel. Even though the hotel was located right off the freeway we did not hear any freeway noise. ;o) Our room was comfortable and had everything we needed and then some. It was quiet which is a big plus for us. It also came with a very nice breakfast buffet. The staff did a great job of making sure everything was kept full. They were responsive to the needs of their customers. The staff at the reservation desk were very pleasant and even helped with recommendations on where to eat, etc. We'd stay here again!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so glad you enjoyed your stay and felt so taken care of! We take pride in our property from the breakfast buffet to our awesome staff so we are so pleased it was all to your liking. We hope to see you again!

"Super hotel easy access"

5
14/06/2017

Nice place good breakfast! The hotel staff were kind, and unobtrusive. Pool was excellent for the kids and hot tub for adults. Room was quiet and despite being close to the highway; could not hear traffic noise

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you! We are so glad your enjoyed your stay and were able to take advantage of the pool and complimentary breakfast. Thank you for taking the time to write a review!

"Great place to stay"

5
14/06/2017

The room was comfortable, the conference rooms were good, the restaurant food was amazing, and the pool was a great way to relax. The shuttle to the Spokane airport was comfortable and a great value. Great place to stay in Coeur d'Alene.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are glad you had a comfortable stay and enjoyed our property's amenities!

"Outstanding Hotel"

5
14/06/2017

Extremely pleasant front desk personnel who are only too happy to help with directions, etc. Very clean and comfortable rooms. The hotel breakfast was very good as was the food in the restaurant. Overall, our stay was outstanding at this hotel!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you! We appreciate your glowing review and are so glad you enjoyed your stay!

"Great suggestions for local entertainment adt meals"

5
13/06/2017

The lady who welcomed us to the hotel was very astute and knowledgeable of the activities, restaurants and did give us a map with great directions to the several places that were available. We found the explanation, to us about the television channels was most helpful, as every town seems to have different channel numbers for their stations. Since we had arrived from a different time zone, she noticed we were not aware of the change and gave us correct time, in order we could make our connections properly.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for taking the time to let us know about your stay! We are so glad you felt welcomed and taken care of by our staff. We hope you enjoyed your time in Coeur d'Alene!

"Grandchildren birthdays"

5
12/06/2017

We were welcome just as if we were family and made sure we had everything we need if not they would take care of instantly. No problem have out dog with us.He was accept like family too.The only thing is the weather was not the best and it was a long way to take pet to the area that they were to relive them self but we managed just find best part was the area was clean when ever we used it.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so glad you, your family and your pet enjoyed your stay! We have a great staff and are so pleased to hear they took care and welcomed you so well. We appreciate you taking the time to write a review!

"Great stay"

4
05/06/2017

If relaxation is your goal I recommend this location, the staff is friendly, and you have everything at your fingertips. There is no need to go out to dine as they have pool side service delivery from the restaurant and lounge located on the property along with room service. The rooms are clean and comfortable and offer easy access to the pool and hot tub area.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your review! We are so glad you had such a comfortable and convenient stay. We are pleased you took advantage of our room and pool service options and were able to relax. We hope to see you again in the future!

"Bussiness stay for summer meeting"

5
04/06/2017

I would have to say, if you are looking for a nice hotel that has everything, you should try Best Western. It's very beautiful property in a great easy location, in a beautiful town. It's well worth stopping and staying at. I was in town for business but managed to get out and check out the town which made it nice. Great staff and great Hotel.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for staying with us! We are so glad you enjoyed both the property and the city during your time here. We appreciate your recommendation and hope to see you again for a future stay!

"Dated looking from outside, but excellent on the inside."

5
04/06/2017

Place is clean. Super friendly staff. More modern on the inside. Mattress was very comfortable. Pet area was easy to access. Spa and hot tub were clean. Loved having the sliding door going over to the pool from our room. Food in restaurant was very good. Breakfast needed a little help.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so glad you enjoyed your stay and were able to take advantage of the pool area and complimentary breakfast. We really appreciate your time in letting us and others know about your stay!

"The Best, Best Western"

5
03/06/2017

This was the very best Best Western Motel that we've ever stayed in -- comfortable, clean beds - firm but not hard, very clean rooms arranged well, and a real breakfast with many options of cooked eggs, bacon, etc. plus fresh fruit options, cereals as well. They also provided real silverware and real dishes.Much appreciated as easier, more pleasant to use, but also appreciated lack of waste.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so glad you had a comfortable stay and appreciated all the little details we put into keeping up our property. We really appreciate your business and hope to see you again for a future stay!

"Great pool area"

5
31/05/2017

The pool and hot tub area are very well planned out. You can play in the pool/hot tub and feel like you are out side. It's covered so you don't get sunburnt and the surrounding walls are actually glass sliding doors which make it feel as if you were out doors enjoying the weather.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! Our pool is the perfect combination of indoors and outdoors; we completely agree! We hope you were able to enjoy the surrounding courtyard as well. Thanks for staying with us!

"Tired of Driving so I had to Stay"

3
29/05/2017

Too expensive for one night. Traveling for a long time and was tired. There was some event going on, the rooms were price wise jacked up. I have been staying at Best Western Hotels for over 22-years, you would have thought with that on recored I would not have had to pay $200.00 for a bed to sleep in. It was not even in the busy season.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are sorry that your trip coincided with a busy weekend - our busy season seems to start earlier every year and we have many sold out nights. We hope you enjoyed your accommodations and took advantage of our free breakfast or other amenities despite being unhappy with the nightly rate. We do appreciate your feedback!

"A very nice Best Western"

4
27/05/2017

Good Location. It was easy to get to from the freeway. The hotel had a nice appearance inside and out. Our room was very comfortable, clean and quiet. Breakfast was included. There is a restaurant and Lounge. I would stay there again if I was passing through Coeur d'Alene.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your business! We are happy to hear you enjoyed your stay and took advantage of our complimentary breakfast. We will look forward to your return!

"Clean Rooms, Comfortble Beds"

4
23/05/2017

We stayed here two nights this week and were impressed with the clean rooms, comfortable beds and friendly staff. We did have trouble using the coffee machine in our room as we have at other Best Western Hotels, a Keurig type machine. I was less than impressed with the free breakfast, as this restaurant is open to everyone, not just guests of the hotel. They also had a menu breakfast ($3 off for hotel guests) which was very good, so my advice is go for the menu and forget the free.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for staying with us! We appreciate your time in writing a review and are glad to hear you enjoyed your time at our property. We apologize for the trouble with our in room Keurig coffee makers but we do hope someone was able to help. Thank you for your business!

"Good central location in Coeur d'Alene"

4
23/05/2017

If you are looking for something on or near the lake, this won't do it. It's two miles north of the lake. There are a number of accommodations closer to the lake. If you want a central location near the freeway (I-90) however, this is a good place. There is a restaurant and lounge on site, and a nice workout room and indoor pool. It is also pet friendly. The rooms have been updated fairly recently, and they are nice, but nothing spectacular. We had a "garden view room" which was great -- ground floor, sliding door with small patio & greenery. Very quiet, couldn't hear the freeway. I would rate the meals we had at the restaurant "average", and the accommodations "very good".

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your thorough review. We are so glad to hear you enjoyed your stay in a courtyard room! We are not lake side but we do offer a complimentary shuttle that delivers our guests downtown, which serves as a great alternative. We are pleased that you enjoyed our amenities and hope to see you again!

"Next best thing to the CDA Resort, fantastic!"

4
22/05/2017

This hotel is owned and operated by the same group as the cda resort and many other successful restaurants in the area. As the other reviews indicate the pool, restaurant, and guest rooms are exceptional. Also, there are frequently large banquet parties put on by local organizations. The cda inn hits the nail on the head of all things important when it comes to a family friendly place to stay.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you! We appreciate your thorough review! We are proud to be a member of Hagadone Hospitality along with many other great properties. We are so glad you enjoyed your stay and do hope to see you again!

"Daughter school trip"

5
13/05/2017

This hotel is easy access off the highway with lots of parking. This hotel is rated as a plus but it should be a premium as the restaurant an bar are very upscale. The pool an workout room are very family oriented. I would recommend this hotel to anyone that wants a great place to relax an enjoy a great stay

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your review! We are so glad you enjoyed your stay with us and found everything from the restaurant to the swimming pool to be so accommodating. We appreciate your business and your high praise!

"Would stay again"

5
11/05/2017

The people at the front desk were friendly and helpful. The restaurant was great. The room was clean and comfortable. The pool is in this really nice building with big windows you had to go outside to get too. in my opinion, it was nicer then most hotel pools. There was also a gas station just across the parking lot to buy beer. Would definitely stay here again.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so glad you enjoyed your stay and found the property's location and amenities to be to your liking. There is an inside entrance to the pool but on nice days it's a treat to spend time in the courtyard as well. We appreciate business and do hope we see you again!

"Great stay during the Ironman"

5
10/05/2017

Stayed last June during the Ironman 70.3. Easy to get to the coarse and close to everything. Staying again this June for the same race. A nice surprise was a to go breakfast for the athletes participating in the race. Very cool. Thank you

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We love the Ironman Events and look forward to the athlete's arrival each year! We are so glad to hear you are coming back. We will again have complimentary water available and to-go breakfasts in the morning! See you soon!

"Greatest Best Western Plus I have been in."

5
09/05/2017

Upon arriving early from an early morning start on the coast, we were allowed to check-in and were greeted by a very personable desk clerk. I used my points and had no problem receiving a cute toy for our dog. That evening we dined at the restaurant and found the server very engaging and responsive. The prices were great as was the food! The bed was welcoming after being on the road all night so it was a great place to stop. I would highly recommend it based on my experiences.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so glad you enjoyed your stay and your dining experience in Mulligans. We appreciate your choice to stay with us and hope to see you again!

"Rich's NARFEReview"

5
06/05/2017

I was wowed by the room I got. The hotel staff especially at check in on 5/3 about 12:30 was phenomenal. The young lady was pleasant over the top helpful and very pleasant. If I were to come to the area again, I'd very definitely stay at this Best Western.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you so much for your review! We are so glad you enjoyed your room and were greeted cheerfully by our front desk. We appreciate you letting us know about your stay and hope to see you again!

"Over priced but nice"

3
27/04/2017

The hotel is clean and nice but for the cost there are definitely better and nicer options with the same price tag. Our group was treated nicely, but we had over 10 rooms booked with our block. We watched the staff treat others very poorly. Also, I had family come to meet me and the front desk staff was very rude to them while they waited for me in the lobby as my meeting ran long. The pool area gave the best of both indoors and out which was unique and nice. They also had a good breakfast and wifi throughout the building. There was also a bar and resteraunt right there. The hotel is easy to access and located where you can also walk to various attractions as well.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
We are so sorry you did not feel well taken care of by our staff during your stay and that you did not feel our property was an acceptable value for your dollar. Our aim is to exceed our guest's expectations and we fell short of that for you. Again, we are sorry. If you have time to discuss the specifics of your stay we would love to have the opportunity to do so. Thank you for your feedback, we plan to use it in order to improve for future guests.

"Oregon trip"

4
27/04/2017

Easter Trip to see grandkids in Oregon spent time shopping ,eating out at great restaurants ,site seeing ,looking for whales,seeing family and friends. Looking forward to the next time we go back to see family and friends!

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Sounds like a wonderful trip! Thank you for staying with us and taking the time to write a review. We look forward to your stay next time you pass through Coeur d'Alene!

"Great Hotel"

5
26/04/2017

The Best Weatern Plus has very nice-updated rooms. My room was on the first floor with courtyard access. The staff was friendly and I didn't have any issues during my stay. The property has easy access and ample parking and was easy to find.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review! We are so glad you were comfortable and well taken care of during your stay. We appreciate your business!

"Bad choice in CDA"

2
22/04/2017

This property is not a Best Western Plus property .....Best Western dropped the ball on rating this one as a Plus property. It is not and you can do much better in the Coeur D'Alene area for less money

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for your review. We are so sorry you were disappointed with your stay. It is our goal to exceed the expectations of every guest and we fell short of that for you. We would love to hear from you why you were so unsatisfied. Hearing the details of what made your stay disappointing helps us to refine those details for the next guest.

"Nice Hotel"

3
18/04/2017

Enjoyed my stay, Staff not as friendly as other Best Westerns. ROOM was very clean, internet was great! Shower was very hot, would have loved more shower pressure, then it would have been perfect. A little disclaimer, if you're not a dog person, try to request a room away from the barking.

Joelle W, Manager at Best Western Plus Coeur D'Alene Inn, responded to this review
Thank you for letting us know about your stay, we are so sorry you were not completely satisfied. We are glad you enjoyed the property and room amenities but we do hope you will visit again so we have the opportunity to exceed your expectations.

"Beautifully Renovated"

5
17/04/2017

Lovely hotel with helpful and friendly front desk people (Brandi, Clint, Missy). Is part of the Coeur D'Alene Resort family. Very well kept grounds, ample parking, inviting fireplace in lobby, computer and printer available for boarding pass printout. Spacious room: king bed, desk and chair, dresser, comfy reading chair with ottoman. Microwave and refrigerator. Complimentary breakfast has eggs, pancakes or waffles, biscuits and sausage gravy, potatoes, rolls, cereal, fruit. Milk and yogurt kept in little refrigerator at breakfast buffet. Only negative is how some wait staff at breakfast stand around and complain about their hours or other staff. It wasn't apparent anyone was in charge of that staff.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for the review of our property! We are so glad you enjoyed your stay and found all the amenities to be so accommodating. We love to know you enjoyed each part of the property and our front desk took such great care of you. We appreciate your business and hope to see you again!

"Awesome Stay!"

5
17/04/2017

Awesome hotel! Very clean, easy to find. Restaurant was fantastic! If you get Dan as your Waiter feel blessed he was amazing, went above and beyond to make us feel welcome! The court yard is really nice to walk though, just a great place overall. Our daughters are living in the area and this hotel with become our home away from home for sure!

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you so much for your review! We are so glad you enjoyed both the property and the staff. Dan is our beloved restaurant manager and we will be sure to let him know your kind words. We look forward to seeing you again in the future!

"Handled Big Group of 28"

5
12/04/2017

I had a group of 20 teenagers and 8 adults at the BestWestern for one night. The staff handled my group rate request (made weeks in advance) efficiently and with great service. Check-in was a breeze. Check-out was a breeze. The facility was great....rooms, pool, breakfast...laundry...parking. We had a great experience and would definitely stay here again.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you so much for bringing your group to stay with us! We are so glad you all enjoyed your stay and everyone was comfortable. We hope the whole trip was great and that we will see you in Coeur d'Alene again some time!

"Awesome property and staff"

5
10/04/2017

This hotel has a great entrance and lobby area. The food in the bar and restaurant is great. The wait staff are extremely friendly and efficient.I would highly recommend this hotel. It is in a great location and convenient to shopping and the downtown area.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for you review! We appreciate your business and knowing all that you enjoyed throughout your stay. We are grateful for your recommendation and hope to see you next time you are in town!

"Great Value"

5
07/04/2017

Very nice hotel at a great price. The complimentary was the usual fair except better tasting food and the staff was very friendly and helpful. The rooms were very clean, spacious and comfortable. Can't find much to complain about except the squeaky bed!!!!

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for your review! We are so glad your stay was so close to perfect, we plan to address the squeaky bed frame. We appreciate you staying with us and hope to see you on a return visit!

"Stay here"

5
07/04/2017

Excellent facility and staff. From check in to check out, the staff made this an excellent experience. The restaurant has awesome food and the lounge area is relaxing. I definitely recommend this location for my fellow road warriors as well as family vacationers.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you! We are so glad you enjoyed your stay and all the amenities of the hotel. We appreciate your recommendation to others and hope that we see you on a return visit as well!

"A very pleasant experience at the Best Western Plus, Coeur d'Alene Inn"

5
04/04/2017

We stayed five nights at this Best Western Plus while visiting family. The atmosphere was quiet and relaxing. We enjoyed sitting by the fireplace in the lobby after a nice dinner. All the employees were so helpful!

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you! We are so happy you enjoyed your time with us. It is our goal for every guest to feel welcomed and cared for during their visit, we are so pleased you felt this way. We hope to see you next time you are in Coeur d'Alene!

"Good for an overnight stop"

3
18/11/2016

Hotel staff was friendly and efficient. Room was small but nice. Bed was comfortable and the room had large flat screen tv and a fridge. Bathroom was clean. Parking lot loops around the hotel and I was lucky enough to park my truck by the room window on the bottom floor. Overall the room was nice for an overnight stay and price was reasonable.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for taking the time to let us know how your stay was! We appreciate your business and are happy to hear you enjoyed the in room amenities as well as parking access. We hope to see you again should you pass through Coeur d'Alene!

"Not your average Best Western"

4
17/11/2016

This hotel is used by the locals for events big and small. The banquet rooms are a bit overpriced, but adaptable to just about any group. Rooms are nice, but not very large. It has an indoor pool, a nice restaurant and bar. Easy access off of I90 and convenient to get downtown CdA where all the fun stuff happens.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for your feedback, it is insightful to hear from those who have used our conference center, restaurant & lounge, as well as the hotel. We appreciate your business and taking the time to write a review!

"Convenient Location"

4
16/11/2016

This hotel is easy to find just off the interstate. They have a large parking lot. We were cheerfully greeted at the front desk and without too much bother were directed to our room. Our room was large, clean and quiet. The hotel has a bar, restaurant and swimming pool. The restaurant was very busy for dinner, so we ate at the Chinese restaurant around the corner. The breakfast buffet had a large selection.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for the review! We are so happy you enjoyed your stay and were able to take advantage of our amenities. We love to hear that you were welcomed by our staff and enjoyed the accommodations. We appreciate your business!

"Dennisrl"

5
05/11/2016

I would have to say this was the top Best Western I have stayed at. The room was up-to-date with regard to furnishings. The room was very clean. The beds were quite comfortable. Maybe the "Plus" in the name refers to the great breakfast. The off-season room charge was very respectable. The food in the restaurant was very well prepared and tasty.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are so happy to hear you enjoyed your stay! Thank you for taking the time to write a review and for choosing to dine with us. We hope to see you you again if you pass through Coeur d'Alene!

"Great location, very clean, curtious staff"

5
31/10/2016

Very clean comfy rooms, curtious staff. Pet friendly, your pet even gets a great goody bag!! Have stayed here several times and will definitely return. Great location easy to find. The only negative thing is that I do not think that people should be allowed in the restaurant in their pj's, sock feet etc.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are so glad you enjoyed your stay! We love hosting both you and your furry friend. Thank you for your continued business! While we do monitor footwear for restaurant hygiene guidelines we cannot make decisions on what people wear to the complimentary breakfast. Thank you for your feedback!

"Great Hotel if you Don't Need to stay Downtown"

5
21/10/2016

We stayed at the Best Western Plus Coeur d'Alene, Idaho, for 1-night in early Oct ($99). The hotel was located at the intersection of the I-90 and US-95 in a cluster of hotels, gas stations and fast food restaurants. It was definitely not within walking distance to downtown, a 10-min drive down busy US-95 and local streets to the lake. Best Western plus quality was evident throughout, from the maintenance to the pool/jacuzzi to the bar and restaurant. Our queen room was large and decorated with dark wood furnishings (desk/chair, upolstered chair and ottoman, plenty of storage with a chest of drawers and closet); there was a microwave and a large (42 in) flat-screen TV. The bathroom was adequate but somewhat dated and the water pressure in the shower was low. There was a restaurant in the hotel, but it had a buffet feel rather than any sense of elegance. Much better was Mulligan's Sports Bar next to the restaurant, which had excellent food and great specials. On the night we dined there, the special was a free bottle of wine with 2 entrees; we had a liver plate, Jack Daniels steak and 2 microbrews for only $40. Breakfast, served in the restaurant, was excellent – scrambled eggs, bacon, sausages, hash browns, mini-muffins, fruits, juices, coffee – one of the best on the trip. Coeur d'Alene is a pleasant town with a compact downtown core and a nice lakefront. It is a good base if you plan to drive the many scenic byways (Palouse, White Pine, Coeur d'Alene Lake) between the city and Pullman. The Best Western delivers all of the quality you could hope for at a very reasonable price. Highly recommended.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for such a thorough review! We are so glad you enjoyed your stay! We love to hear the things our guests enjoy most while staying with us and it sounds like you were able to take advantage of many of our amenities. As you pointed out our restaurant and lounge have their own unique atmosphere but both offer the same great food; we are so glad you enjoyed the dinner special! We hope to see you next time you come through Coeur d'Alene!

"Great Hotel"

5
21/10/2016

The Best Western in Coeur d'Alene is one of the best I have stayed at - outstanding staff (and not just one or two, but all of them). Coming back to this location us a no brainer. Access is goid from both I90 to Spokane and Seattle and 95 to Canada.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thanks so much for staying with us! We are so happy you enjoyed your stay and were well taken care of by the staff. We appreciate you taking the time to write a review!

"Typical decent motel"

4
19/10/2016

Would definatly use again if we had a chance. Very nice staff, good clean rooms, decent value. good location. Free breakfast is always welcome. Restaurant was a little above average. Never really have we had a bad experience at Best Western.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with us and taking the time to write a review! We are so glad you enjoyed all the amenities and had a pleasant evening in our hotel. We appreciate your business!

"Excellent Stay"

5
18/10/2016

My mother and I had been on a 14 day road trip and this hotel was the last in our trip. We were tired. The staff and accommodations made it easy for us to relax and get a good night sleep. The room was beautiful, the bed luxuriously comfortable, and the breakfast delicious. We wished we could spend more nights.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with us! We are so glad you had a relaxing night and could rest after your long travels. We hope you come back to stay with us in the future!

"Coming back someday"

5
16/10/2016

Nice clean and beautiful; room and grounds. The pool area was spectacular. Would love to come and enjoy this feature when the weather is warmer, plus we arrived close to 10pm..too late for a dip in the pool.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you so much for taking the time to write a review. We look forward to your return and hope you are able to take advantage of more amenities at that time. We really appreciate your business!

"Clean reasonably priced hotel stay"

4
12/10/2016

We had a last minute reservation and got into our room quickly and out to the hotel bar for drinks in no time. Out to dinner with tons of options nearby and good selection and choices. Easy entry and exit from/to I 90 and back out on the road in no time.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thanks for taking the time to let us know about your stay! We are glad to hear it was a convenient and comfortable night and you were able to enjoy our on site lounge. We appreciate your business!

"Doesn't Get Much Better"

5
12/10/2016

The Best Western was a perfect in every aspect during our stay. Extremely friendly and helpful staff. The rooms were delightful and comfortable and very clean with up to date furnishings including a 50 inch LCD T.V. & Keurig coffee maker. The lobby was inviting with couch and chairs by a warm fire for visiting. The breakfast is incredible with an all you can eat breakfast buffet consisting of thick bacon,sausage, eggs, biscuits & gravy, fruit and much more. Lots of restaurants and shopping close by and a short drive to the city center by the lake. Best of all the price was very reasonable. Hard to beat and highly recommended.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you so much! We are so happy you enjoyed your stay and all the amenities of our property. We love to hear what our guests appreciate during their stay and we really appreciate you taking the time to write a review. We hope to see you again next time you come through Coeur d'Alene!

"Don't expect a hot tub!"

2
11/10/2016

I booked this "accessible" room for two days for my elderly Mother, a month prior to arrival through hotels.com. The Best Western had wonderful photos of a nice hot tub and pool and my Mother suffers from arthritic conditions that needed the hot tub. When we got here, the hot tub was "temporarily" out of order. The front desk assured us that it would be fixed the following morning. NOT! Same story the following day. The complimentary breakfast items were all cold by the time they were dished up. The fan in the bathroom didn't work. The second day, the maids didn't even straighten up the beds, just replaced the coffee and toiletries. I am not impressed with this place for being a "Best Western Plus". Plus what?

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
I am so sorry to hear you did not enjoy your stay. It is unfortunate when we have unexpected maintenance on our hot tub and I'm so sorry these unforeseen issues coincided with your stay. We appreciate you taking the time to write a review and will discuss the other issues with our team members to be sure we can act upon these and make our property a better place to stay. We really do appreciate your business and sincerely apologize your standards were not met.

"Good Place to be near freeway and everything else."

4
11/10/2016

We were on our way to Montana from the Portland. Made reservation for a night on the road. This was clean and had all we needed in one place, Nice bar and little restaurant, gas station next door and near the freeway. Good breakfast for the morning before hitting the road again. We made a reservation for the trip home before we left and it was very comfortable. The staff was very friendly and helpful. We told family about it and they also stayed there on their was to come see us the following week. We stay there the next trip through.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you so much for your continued business and taking the time to write a review. We are so glad you have enjoyed your stays with us and love to hear that you will be coming back! Thank you for your business!

"Substandard"

2
08/10/2016

Not bad if you are a smoker or have dogs. Lobby and bar look nice but overall it is just a renovated Holiday Inn. Smoking is permitted at the doors so the lobby, breakfast area, hallways, and rooms reek of it. No, thanks, I can find my own breakfast.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are so disappointed that you did not have a pleasant experience during your stay with us. I'm sorry you felt the entryway smelled like smoke, I assure you our property is 100% non-smoking. Perhaps a room on the second floor would be a better alternative for you. We also offer a chef prepared deluxe complimentary breakfast and I'm so sorry you were not able to take part in it. We would love for you to stay again and give our property another chance!

"great place"

5
07/10/2016

We stayed for a week. all staff was very friendly and helpful. Bed was outstanding. The room was comfortable and very clean. We enjoyed the food at Mulligan's restaurant. I requested more glasses in room and they were delivered immediately

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Wow, thank you so much! We love to hear from our guests who stay with us long term and are able to experience all aspects of our property. We are so happy to hear you had a comfortable and enjoyable week stay with us!

"Puts the "Best" in Best Western "

5
06/10/2016

Would just like to say I wish all Best Western Hotels could be like this one. Clean, spacious, friendly staff, bar and restaurant with INDOOR pool. While out on the family road trip pulled over for the night and we are happy we did. If the chain could have a model this would be it !

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you so much for your review! We are so happy to hear you enjoyed all aspects of your stay at our property. Hopefully we will see you next time you pass through Coeur d'Alene!

"Enjoyed our stay..will return when in Coeur d'Alene"

4
06/10/2016

We most definitely enjoyed our stay at the B/W Plus Coeur d'Alene. The property features an attractive lobby area, (v. good) hotel run restaurant and bar. The pool and gym are very good as well. Hotel room was very well appointed, really clean with a comfortable bed. We heard no noise from other rooms, the hallway or parking area. Bathroom was well lit and attractive. Shower/bath was great with no shortage of hot water. The included breakfast which is served in the restaurant from 6:30-9:30 was better than average. All in all, we enjoyed our stay. By the way, this is a very busy hotel. We highly recommend it!

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you! We really appreciate you choosing to stay with us! We are so glad you enjoyed your stay and that you were able to take advantage of many of our amenities like the pool, fitness center and complimentary breakfast. We will look forward to your next trip to Coeur d'Alene!

"Went for the lake tour and wanted a good nights rest"

5
05/10/2016

Needed a get away from Bonners Ferry, Idaho. So we trekked down to Coeur d'Alene. Picked this place because I wanted know how well they lived up to the Plus. Worth it every penny. Got upgraded at the desk by the very friendly staff. Pool and Tub both very clean and well kept. The grounds very well landscaped and clean. I hope to enjoy the comforts of this place again. Although they are right next to the freeway slept quietly.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
So happy to hear you enjoyed your getaway! Thank you for taking the time to review our property and let us know how much you enjoyed your stay. We too hope you can come stay with us again!

"An Exceptional hotel"

5
03/10/2016

I travel a great deal, and see both the best and the worst of the accommodations industry including AirB&B, regular B&B, and hotel/motel properties. This property is exceptional - and here's why: Have a CPAP, iPad, Android phone, and Windows 10 computer (my family is poly) and possibly other electronics to charge? Rooms have *multiple quad outlets* everywhere. Did somebody forget your smartphone charger? No problem. Plus directly into the lamp - there are two ports. I can put up with a lot traveling - but wimpy WiFi really depresses me (and no, I don't Netflix!) However, WiFi here is the best I've seen - and yes, I do look at some videos, but I'm a musician preparing for the Fall season and I need to learn some tunes so I can play with others. ANYway, the WifI was very fast. The morning breakfast/brunch is better than most food-quality wise, but there was a bit of a clog in the line waiting for eggs (I'm a cereal person, so I zipped in). The property was pretty quiet (I was on the second floor). The room doors closed almost silently (unlike most KA_LLLUNK!!!) hotel doors. Loved the card key system too - just tap the card on the plate, and you're silently, and quickly, into your room. My hubby is scent-sensitive, and some hotels can present environments where Fabreze, Bounce, and Glade have terrible collisions and render the air difficult to deal with. At this property, only the towels had freshener in them, and not the bedsheets, so no late night sneezing and Stuffiness. Lastly, pillowtop mattresses, people! The place had pillowtop beds that were comfortable! None of those beds where you roll into the middle! And plenty of half size pillows (for those of you you might have joint or hip replacements, and need to insert a pillow between your knees). You know who you are. I would stay here again in a heartbeat...if only I liked Coeur d'Alene. I was underwhelmed by the town, but NOT the hotel. Highly recommended!

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you so much for taking the time to write such a thorough review. We love to hear feedback from our guests! I'm so glad that all your expectations were met - like being able to recharge/connect to mobile devices. It is especially important while on the road and it sounds like your whole family was able to do so. Also, we carefully select our cleaning products for our guests with allergies hoping to avoid those stuffy nosed nights. I'm so glad you had a peaceful, comfortable rest. Thank you for staying with us!

"Summer retreat"

4
02/10/2016

Attentive staff, very helpful. Relaxing rooms. Breakfast was outstanding each morn I ng with a nice variety of options. It would be nice to be able to access upper floors with a luggage cart more easily.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for choosing to stay with us for your summer retreat! It's great to hear you were able to have our chef prepared, hot breakfast during the mornings of your stay. Thank you for the feedback about the luggage cart as well, we do have just one elevator but lots of willing helping hands if you stay in the future. We really appreciate you taking the time to write a review and for choosing to stay with us!

"Our stay at the Coeur d'Alene Inn was wonderful"

5
01/10/2016

The hotel desk staff, the housekeeping staff, and the breakfast staff were friendly and courteous, and helped us to have a very enjoyable stay. We asked for and received a quiet room on the highest available level, which was very much appreciated.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Our goal is to provide the best accommodations for each guest's individual needs and we love to hear when we got this right! Thank you so much for staying with us and taking the time to write a review. We appreciate your business!

"Convenient CDA Stay"

5
01/10/2016

We enjoyed our stay and especially liked the restaurant menu and pricing. The staff was most helpful. My husband loved the tri-angle bathroom mirror and lights and said it was the best he had ever used. The bed was comfortable and we felt safe.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you so much for your business and telling us about your stay! We are so glad when our guest's are able to take advantage of our on-site restaurant. Thank you for letting us know about the guest room features as well, we love to know what works well for our guests!

"Bare Bones Accommodations"

3
29/09/2016

I had just stayed at a Best Western in Chiliwack British Columbia. It was very nice. In comparison, for the same price, I felt the Couer d'Alene Best Western was bare bones accommodations. Our ground floor room had a slightly musty odor. The overall atmosphere seemed chilly.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
I'm so sorry you felt this way about your stay. We have numerous amenities and I'm sorry you were not properly informed or unable to take part in them. We do appreciate your feedback and hope that going forward we can make sure each of our guest's receive the warmest of welcomes. Thank you for staying with us and taking the time to write a review!

"Great"

5
28/09/2016

As a Plus for Best Western it need another Plus. Clean, great staff and excellent restaurants. The free breakfast was the best I've found in 14 countries in the past 9 years. The only problem is the one elevator is in the far, far end and you have to go outside to use it. If you use a wheeled walker like me book a ground floor ahead of time.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are so happy to have exceeded your expectations during your stay! We appreciate your business and you taking the time to write a review, including your input on the elevator. It is our guest reviews that help us to become a better property. Thank you!

"One night stop"

4
26/09/2016

We stopped at BW in Coeur d'lene for one night to break up a long drive to Seattle. Our stay there provided much more than what we had time to make use of, but we would certainly stay here again if we plan another trip in the NW of USA. The continental breakfast was a full offering of regular breakfast fare. Well stocked and tended to by staff. Our only complaint was the coffee pouches supplied in our room were too small for the 5 cup carafe in the coffee maker. This we discovered after making a cup of coffee that was way to weak. We did ask for more coffee from the front desk and re-made with two pouches, which was an adequate amount for the size of carafe.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you so much for staying with us! We appreciate your business and feedback. We are so glad you enjoyed breakfast and were able to get extra coffee. Looking forward to your next visit to Coeur d'Alene!

"RELAXING AND ENJOYABLE EXPERIANCE"

5
25/09/2016

Stayed at this establishment for 3 nights, while visiting family. Very large rooms, with very comfortable beds. Buffet breakfast was larger than most, with an excellent variety of items. The entire staff was very helpful, informative and would go out of their way to be helpful. Very pleasant visit. Will stay there any time we're in the vicinity. Thanks for a wonderful time.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for the glowing review! We are so glad you enjoyed your stay! Of all the property's facets our staff is certainly the best, we are so glad you felt well taken care of during your multi-night stay. We will look forward to the next time you come to Coeur d'Alene!

"Very good stopover place "

4
24/09/2016

We are on a road trip and like to use the Best Western brand for stopovers and this one did not disappoint. Very friendly reception, good room, free wifi. Breakfast offered the nice surprise that they had soy milk and gluten free toast.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for your loyalty to Best Western Hotels and for choosing to stay with us! We are so pleased you found the proper breakfast alternatives and enjoyed some of our property's amenities. We appreciate your business!

"Great facility"

5
23/09/2016

Stayed again and was very pleased with our room. The room, hallways, pool area were immaculate. The help seem to enjoy pleasing quests and take pride in their lodge. The general manager walked around greeting quests and being sure everything was perfect.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thanks so much for coming back to stay with us! We are so glad you were pleased with your stay and our property once again. And yes, we certainly do have an exceptional staff! Thank you!

"Solid, Comfortable, Responsive"

4
21/09/2016

Past experience with Best Western was ok but not great. That changed with this visit. To be honest we are Hilton/Hampton folks and this was our first stay at a BW "Plus". This unit would hold up well to any of its competitors. Fresh, new, comfortable. Breakfast buffet among the best in class. Chef out at least four times while we ate checking on the food. Staff also responsive. There were dogs barking outside our window for nearly an hour. I called the front desk to let them know. A short time later the barking stopped, the desk called our room and said that the dogs were in a car, they had found the owners and solved the problem. Cool. Location fine. 10' from the downtown area where we went to shop and eat. One negative which prevents me from giving a five star review ... there is one elevator on one side of the building. Our room was on the opposite side of the building and we didn't realize how far of a hike that really was. We are "senior citizens" and had a lot of stuff because we have been on the road awhile. Just not very convenient. Bottom Line: we will now look favorably on Best Western Plus. I would recommend this particular unit just be sure your are near the elevator if you have a lot of luggage.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for taking the time to write such a thorough review, we really appreciate your choice to stay with us! It's great to hear how well our staff took care of you during your stay and that you were able to enjoy beautiful downtown Coeur d'Alene. Our elevator is a fairly recent addition for us but because of it's location we also offer the service of our Housemen to help with luggage, I'm sorry this was not offered to you. Thank you for your business and sharing your experience at our property!

"Great place to stay"

5
21/09/2016

This hotel is great for any occasion, business or pleasure, they have a full free breakfast, or there is a restaurant if you would like to have different choices, the rooms are very comfortable with a multitude of outlets for all your devices, very friendly staff, I would stay there anytime I am in the area

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you so much! We love to hear our guest's feedback and know you enjoyed your stay. It sounds like you were able to take advantage of many of our amenities. We will look forward to the next time you are in Coeur d'Alene!

"Beautiful and generous"

5
19/09/2016

We were using our rewards points so we weren't really sure what to expect. They gave us the honeymoon suite! It was beautiful. It had a jetted tub, with plenty of towels and toiletries. It had a separate eating area with microwave and frig. This was a beautiful room, we loved it. Breakfast was a buffet. There was plenty of food, but the quality wasn't that good. Skip the gravy, it was extremely bland. The buffet is in the hotel restaurant. There's a beautiful pool area, with hot tub and workout room. Easy access to the freeway. We had nice, quiet night.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are so glad you enjoyed your stay! We love to upgrade our rewards members! Thank you for taking the time to write about your experience and let us know both what we are doing right and what we need to work on. We really appreciate your business!

"Very nice hotel handy to the interstate"

4
19/09/2016

We stayed here overnight while we were on a driving holiday in the US. The rooms are modern, clean and well appointed. The location is right near the interstate (although far enough away that you do not hear any noise). It is about a 15 minute drive into the centre of town. The breakfast was nice with a good variety and the staff were friendly and helpful.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you! We really appreciate you choosing to stay with us! We are so glad you enjoyed your stay and took the time to write about it. We hope the rest of your holiday went just as well!

"Newly Remodeled BW with Great Staff"

5
15/09/2016

Stayed at this Best Western on a combo golf package with the Coeur d'Alene resort (they own the BW). We were lucky enough to be upgraded to a suite that was way more than comfortable. The golf arrangements were handled well and I really enjoyed playing the course again. We had dinner downtown in a new restaurant. Breakfast was average and a little confusing since they mix walkins and hotel guests in the same area. Major thanks to the desk clerk who check us in and premature congratulations on her impeding arrival.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with us! I'm so glad you were able to take advantage of one of our package options and play at the golf course. Also that you were able to experience a night in one of our suites. We love to hear what our guest's enjoyed most about their stay! We will let our expecting front desk agent know your well wishes. Thank you!

"Good people good service good time at BWP Coeur d' Alene for an ADA meeting."

5
13/09/2016

ADA conference was hosting this event. Presenting a bid for a future conference to be in Seattle area. Great swimming pool and hot tube that was really hot too. We had great service at our banquet night with the servers too. ADA needs were met when needed too. Thank you

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for letting us know about your experience! We are so glad you were able to enjoy the conference center and the pool and hot tub. We really appreciate you taking the time to let us know about your experience and hope to see you again!

"Wonderful Stay!"

5
08/09/2016

I took my daughter to Coeur d'Alene for a mom and daughter getaway weekend. We just wanted to relax, shop a bit and eat at a couple of our favorite places. The BW Coeur d'Alene was a perfect choice! The hotel is centrally located, clean, quiet, and has a friendly staff and great on-site restaurant! We stayed in a room on the courtyard by the pool. The beds were comfortable and the room was nicely decorated and clean! We had a small seating area with a couch and chair next to a sliding door that led to a nice patio complete with an umbrella table with four chairs. The breakfast in the morning was one of the best I've seen (and I travel and stay in hotels a lot!). The breakfast was set up in a large open conference room on a huge buffet table. There were fruits, cheeses, assorted breads, cereals and sweet rolls, assorted meats and egg dishes, hash browns and even a dessert table. It was a lovely brunch style meal. The food was fresh, replenished often and very tasty! I felt the price I paid for the room was fair for the quality of the stay. I would stay here again in a minute!

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are so glad your mother-daughter trip was such a success and that we could play a small part in it. Thanks so much for taking the time to write a review! I'm so glad the weather was nice enough for you to enjoy the patio and that you made it down for breakfast. We would love to see you again next time you are in Coeur d'Alene!

"Outstanding location and value"

5
07/09/2016

We were so surprised when we showed up to a huge, clean room, along with a great restaurant/bar (had some of the best appetizers) and right off highway for easy access. For what we paid, we were so pleased with the quality. Bed were comfortable.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are so glad you had such a great experience! Thank you for staying with us and reviewing our property. We are so glad you were able to eat in our lounge and enjoyed your food. We hope to see you next time you are in town!

"bike trip"

5
04/09/2016

the front desk staff was very pleasant. had dinner in the lounge. it was very good and the rum was excellent. the lobby was very spacious. all staff were polite and courteous. it's very nice to have all amenities on the property so you don't have to get back on the bike to go find a meal or a drink

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with us! We are so happy you were able to stay in for the night and enjoy dinner and drinks in our on site lounge. We appreciate you taking the time to write a review!

"Very nice hotel"

4
02/09/2016

Very nice hotel. Enjoyed the restaurant For a late breakfast the next morning. I left my chiropractic pillow behind and they were awesome. Had it marked and ready for our cousin to pick up. Excellent service.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you so much for staying with us and taking the time to review your experience. We are so glad you enjoyed your stay and that your pillow was safely returned!

"A home from home"

5
27/08/2016

This year I have spent a lot of time staying at this hotel, the staff are exceptional always happy and always looking to make your stay a good one. The standard of the rooms are very good. Great sports bar where you can chat, relax and have the a couple of 1910's

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We have loved having you as a guest through the year! I know I speak on behalf of the whole staff when I say this, we really appreciate your business. Thank you for taking the time to write a review. We hope to see you next time you are in the states!

"Excellent Hotel"

5
26/08/2016

I try to stay at Best Western Hotels whenever I travel because of their consistency of maintaining clean rooms, amenities offered and their friendly, accommodating staff. My family stayed at a Best Western Plus hotel in Coeur d'Alene, Idaho for one night and we were extremely impressed with the ambience of the rooms. The hotel was also very quiet and we both got a good night's sleep. The hotel restaurant was very reasonably priced and the food was very good.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for your loyalty to Best Western and for staying at our property in Coeur d'Alene! We love being part of our guest's time in this beautiful city. Thank you for taking the time to write a review, we really appreciate your business.

"Super clean and conveniently located"

5
23/08/2016

The hotel is conveniently located right off exit 12 on I-90 and the turn-off to Canada, Sandpoint and Schweitzer ski area. From the hotel, a number of nearby roads lead straight into downtown Coeur d'Alene, an easy 5 minute drive. The hotel is new, clean and comfortable. It also includes a decent restaurant. We ended up eating there twice because their salad options are fresh, well prepared and a great bargain at about $ 10. The staff is efficient and friendly. The $ 230 price tag (plus various taxes and surcharges) seemed a bit steep, but we stayed there during Ironman weekend, when all hotels are full. A generous breakfast was included. We didn't bring kids, but saw several families with children of various ages who seemed to enjoy themselves. A place to come back to when we are in the area.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you so much for your review! We really appreciate you staying with us, especially over Iron Man weekend, our busiest weekend of the year! We are so glad you enjoyed the salad bar and were able to dine with us. We do hope to see you next time you are in town!

"Didn't honor thier online rate"

1
21/08/2016

Booked online and when we showed up our online rate was doubled. Even though we had a print out of the internet rate we reserved under, the hotel would not honor that rate when we showed up to check in. Their claim is there was an error in their reservation system and it under quoted the room for the dates we had elected to stay. They would not honor the internet rate no matter how much we asked them to do so.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
I am so sorry for the mishap with your room rate. Our front desk typically is very thorough in investigating and honoring the very best rate available. We appreciate your time to write a review, all comments help us to become a better property. We plan on taking this incidence to learn from and become a better property.

"Great stay!"

5
21/08/2016

Staff was courteous and professional, room and general hotel amenities were very clean and well maintained, and the breakfast was well prepared. Pricey at almost $200/night, but an excellent hotel overall. Easy on/off access from I-90 and only a 10 minute drive to the downtown waterfront made it an ideal overnight location.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for taking the time to review our property! We are so glad you enjoyed your stay and that you were able to enjoy the beautiful Coeur d'Alene waterfront as well. Thank you for your business and hopefully we will see you next time you are in town!

"A great family hotel!!!!"

4
16/08/2016

The Best Western plus in Couer d Alene is a great hotel for family's to stay at. It has a great free breakfast buffet with lots of food. It has a pretty good pool and a very relaxing hot tub as well. The pool is in a sunroom which is very cool. Plus the hotel is very close to stores and also to Silverwood which is what I went to as I stayed. They have a very good sports bar in there and the Service is very friendly and awesome. It's properly the best hotel you can stay at in Couer d Alene.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you! We are so glad you got to have a fun, family getaway at our property and enjoy Silverwood as well. Sounds like you were able to take advantage of many of our amenities during your stay. I agree that breakfast is great for families - lots of choices and an unlimited amount! Thank you for taking the time to review our property and share your experience. We appreciate your business!

"A Special Touch!"

4
15/08/2016

My wife and I stayed here for only one night while on a Globus bus tour from Seattle of the Pacific Northwest (primarily locations in Washington, Idaho, and Montana including Glacier National Park). In general, the accommodations that Globus provided were mediocre, but we were pleasantly surprised when we arrived at the Best Western Plus Coeur D'Arlene Inn. There, the Inn staff greeted us with champagne and hor d'oeuvres which made us feel very welcome after a long day of traveling. Our room was good sized and appeared newly furnished and tastefully decorated. Although we did not have time to explore the rest of the facility, we enjoyed a good nights rest in a comfortable bed, and were refreshed and ready to resume our travels the next day. We did not receive as thoughtful a welcome at any other facility during our tour, so it stood out from the others as special, and it was very much appreciated.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We love being a stop on the Globus Tour route. I'm so glad you enjoyed your stay! Thank you for taking the time to write a review and share your experience. We appreciate your kind words and are so glad you had a pleasant stay!

"July 13, 2016"

5
15/08/2016

We enjoyed a girls family get away prior to the school year beginning and we were happy that the shuttle service was made available to and from the resort so we didn't have to worry about driving or finding parking a most appreciated service!

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
So glad the girl's trip was a success! Thanks for choosing to stay with us. Our in town shuttle is a great way to get around and avoid parking downtown, I'm so glad you took advantage of that amenity. Thank you for taking the time to write a review, we really appreciate your business!

"Great place to stay and go to Silverwood"

4
11/08/2016

This is the 2nd time we came here to stay and go to the Silverwood theme park. They offer discounted tickets and a package where you get $150 in dining credit and $75 in buddy bucks for Silverwood. The buddy bucks are to work for everything-even parking at Silverwood, however, not all the employees were aware of it and we sometimes had problems using them. Initially Kristina only gave me $25 in buddy bucks, luckily I had written down how many I should have gotten and when we went to leave for the park I went to ask about the shortage. She said right away, yes, I didn't give you all your money, I realized it right away so I set it aside for you. I thought this was strange since she knew our name and room number, why didn't she call us, or come to our room and give it to us? If I hadn't have remembered would we never have received the extra $50 we were entitled to? In addition, I asked her what hours the park was open, she didn't know, she referred me to the website, which I didn't want to look up on my small phone! They cater to park goers, they should have the hours! I also asked when the kids in Idaho go back to school, she did not know. I wanted to know if the park would be more or less crowded. I really did not think she was helpful. All the other staff were great though and I do like this hotel. In addition, the weather was going to be bad one of the days of our trip and we did not know if we would all go to the park on the 2nd day. We were short 2 tickets and ended up all going, but I realized after we paid $84.50 for 2 -I day passes, we could have purchased one- 2 day pass for $76.00 as they just print out two sheets, good for a month or so. She should have known this and done it that way! We stayed in room 155, it was quiet and I liked that you could have the fan run on low all the time to help block out any noise and you can set the temperature one degree at a time and it was a quiet air conditioner that did not make a lot of noise when it came on.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you so much for staying with us and for taking the time for such a thorough review. Each review helps us to become a better property and better equip our staff. Kristina is new to the area and our team but it does sound like she could use some extra training on our local attractions. We are glad you enjoyed your room and took part in the Silverwood Package. Silverwood is a valuable partner for us to help go above and beyond for our guests! Again, thank you so much for your business. We hope to see you again next summer!

"Another good surprise"

4
08/08/2016

Only stayed one night in late July '16, centrally located, easy parking & ingress to the building , room was good , beds were great, reception staff excellent, it was very hot when we were there & the AC was in great demand, complimentary breakfast was very good, made the stay great value for money

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you! We so appreciate you choosing to stay with us and for taking the time to share your experience. Sounds like you were able to take advantage of multiple of our amenities during your short stay. We appreciate your business and your recommendation!

"Pleasant stay"

4
08/08/2016

My wife and I stayed at the Best Western Plus for one night as we were on a road trip and on our way to our final destination, Seattle. We arrived at the same time as around forty or so bikers on their way to Sturgis for a rally. The guys were great and the hotel reception staff were very efficient and soon had us checked in. Our room was clean, spacious and well equipped. We were at the end of a very long corridor but a rear door, with access controlled by our room key, meant we could move our luggage to the car with ease. We didn't use either the pool or the gym but the bar was excellent and was manned by a lady bar tender who knew exactly how to keep people happy and spending money! She was fun and, I guess, and asset to the hotel. We had a lovely peaceful night's sleep and I would recommend this hotel. I would add there is a gas station right next door which meant I could fuel up quickly ahead of our drive to Seattle.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for taking the time to write a review about our property! We appreciate your business and are so glad you enjoyed your stay. Our on-site lounge is such a great feature of the hotel and I'm so glad you were able to experience it. I hope you think of us next time you pass through Coeur d'Alene!

"great overnight stop"

4
05/08/2016

stayed one night en route to Glacier NP. Comfortable room. Hotel very busy, but no problem getting table in restaurant. Food was unexpectedly excellent and waiter very friendly and efficient. Would recommend.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you so much for staying with us! We love to be both a destination and/or a stopping point for our guests on vacation. We are so glad you got to experience Mulligan's during your stay as well. Our chef's are a talent! Thank you for your time to review our property, we really appreciate your business!

"Convenient and comfortable hotel, but do try the restaurant."

4
01/08/2016

We had an overnight stay on our way from Seattle to Glacier National Park; the location being convenient to Interstate 90 with easy parking. Clean, spacious, quiet and well equipped room. Decided to eat at the hotel restaurant to avoid a drive into town and had an excellent dinner following recommendations from attentive and knowledgeable staff. Special thanks to Dan.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for choosing to stay with us and taking the time to write a review! We are happy to be your stopping point on the way to vacation. We are so glad you enjoyed your dinner as well, our onsite restaurant features a great menu and we are so pleased Dan was able to help you make a great choice. Hope you enjoyed the rest of your trip!

"No control of guests"

2
01/08/2016

Very Disappointed with this hotel and it's staff. My daughter re-injured her sprained ankle by two kids swimming without any parent supervision. When I complained to the front desk they did nothing. The gym had broken equipment and the Krups coffee machine didn't work in our room. The halls were loud with drunk people. After eleven pm there was a loud knock on our door from Domino pizza delivery for a pizza we didn't order. Where is the security? This was an expensive room on the side of the freeway.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
I am so sorry for your disappointing experience. We work hard for all of our guests to have a comfortable and enjoyable stay and we hate when outside circumstances interfere with that. All of our guests are welcome to the pool but we do deeply apologize your daughter was injured while enjoying access to it. Also that you experienced noise in the hallways and there was a mix up with the pizza delivery driver. We do have security that monitors our property 24 hours and would certainly respond to anyone in danger. Thank you for your business and taking the time to write a review, all feedback helps us to become a better property.

"very good"

4
31/07/2016

We had a long day of driving ahead of us when I got sick and we had to make an emergency trip to the ER. My husband checked us into the BWP Coeur d'Alene Inn as it was obvious we would need to stay over. We had stayed there before. Very convenient to I90 and in this case the community hospital (most people won't need that service!). Lovely room with plenty of space to relax. Breakfast not included here as they have an onsite restaurant. My only caution is that they apparently allow pets. Fortunately none was near us, but as I walked down the hall the next day, you could hear an apparently large dog "woofing" repeatedly. That could be a problem.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with us! We are so glad our location provided such convenience for you during your unexpected stay. I'm so sorry you were not properly informed - Breakfast IS included with your stay. It is a chef prepared, deluxe buffet served in our on site restaurant. If you are in the area again please stop by and we will treat you to breakfast! Thank you for taking the time to write a review - Each response helps us to become a better property!

"Comfortable stay over priced though"

3
30/07/2016

Beds nice,pillows stiff . Staff great. Breakfast average. ( not replaced well burned bacon yuk ) everything else was ok Nice lounge and tenders. Long stay for one hotel. stayed in 2 room neither air conditioners worked good uncomfortably warm rooms hard to sleep. First time in area don't know what my dollars equate to. But will either pay more to step up or much less for similar accommodations thought we were over charged for a small business group of 16 room nights compared to Anaheim, San Diego. Jury is still out on return and will shop more for or future business stays.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for your review, we appreciate all feedback as it helps us to become a better property. As the summer months have gone one we have noticed the need for AC maintenance and have been replacing them as the new orders arrive - I'm sorry your rooms were ones with old units. I apologize you were not 100% satisfied your stay, it is always our goal to exceed our guest's expectations. Should you return to the area we would love to have another chance to show you how we normally serve our guests.

"Extremely Nice"

5
28/07/2016

Was in town on business July 26 and 27. Our company policy is to reimburse hotels using GSA per diem rates. With the summer season this was one of the few that offered the rate so I reluctantly booked. I am now glad that I did. The hotel is first rate. I walked down the hallways to my room yesterday afternoon and the hallway was filled with housekeeping staff. As I walked there were people on knees cleaning door thresholds, another on knees in a room dusting base of dresser as I passed, another room furniture was moved to clean beneath. Individuals scrubbing and cleaning everywhere. Rooms itself was nice, small but nicely furnished. Keurig in room. Return to bar has all day (11 am to 6 pm) happy hour. Complimentary hot breakfast with house cooked items. Very nice. Everyone is extremely friendly and speaks to each guest. Very impressive!!!

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are so glad you stayed with us and that we exceeded your expectations. Our housekeeping staff works very hard to keep all 122 guestrooms, and the whole property, looking great - thank you for noticing their hard work. We are pleased you were able to enjoy the lounge and complimentary breakfast as well. We hope to see you the next time you are travelling on government travel or leisure. We appreciate your business!

"Perfect!"

5
25/07/2016

Stayed 5 nights in July 2016. The staff at the front desk were friendly and helpful. They helped in arranging shuttle service and always with a smile. The fruit infused water in the lobby was so refreshing. The shuttle service arrived on time and were great tour guides. The breakfast was fresh, hot, and delicious. The beds were comfortable and the room was tastefully decorated. The cleaning service kept everything clean and stocked. Mulligans had great happy hour specials. The pool was clean and always had clean towels available. The hot tub was clean, however the jets were oddly directed above the water level and unable to be properly adjusted. It was great to have access to the hot tub, pool, and gym at the Couer d'Alene Resort.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Wow! Thank you! It sounds like you were able to take advantage of the many amenities we offer at our property. We really appreciate your time to write a review and feel privileged to have hosted your Coeur d'Alene vacation. Thank you for staying with us!

"Superb facility"

5
25/07/2016

We stayed two nights while we toured Coeur d'Alene. Excellent accommodations, very comfortable, superb breakfast buffet provided in room price or you can order off a menu. Bar/grill for happy hour provides excellent prices and great appetizers if one wants to go that route. We will certainly stay here again in the furture.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for your review! We are so glad you enjoyed your stay and took advantage of the amenities offered at our property - We look forward to your future stays!

"Great stay, very cizy"

5
23/07/2016

I was here for a conference. Was impressed as I walked in the lobby to check in. Staff was super nice and helpful. My room was clean and quiet. Everytime I encountered staff they were always friendly. Room had a microwave and fridge. The conference rooms were very nice too. Would highly recommend.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for such high praise! We are so glad you were able to experience both our conference rooms and guest rooms and enjoyed them both. We really appreciate you taking the time to review our property - we hope to see you next time you are in Coeur d'Alene!

"Vacation 2016"

5
21/07/2016

Excellent in all categories. Easy access to I-95 & I-90. Front Desk and Dinning Room Staff very professional, courteous and friendly. Highly recommended. My Reviews are Brief and to the point. Being verbose is a waste of my time.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you so much for your review and for staying with us. We appreciate your business!

"This is a GREAT hotel!"

5
21/07/2016

This is one of those hotels that you could tell someone put some effort into making it special. Extremely clean, extremely comfortable. The staff was outstanding. The breakfast was incredible - omelets made to order! Really - you just don't find that on the road very often. Would highly recommend this hotel and will definitely stay there again when we're driving through northern Idaho.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you so much for choosing to stay with us and your high remarks. We love to hear that our guests felt well cared for during their stay! Very pleased to hear you had the opportunity to have our deluxe buffet breakfast as well, it is a great start to the day to have a chef prepared breakfast included with your room. We look forward to seeing you next time you are in the area!

"Amazing Customer Service"

5
15/07/2016

My husband and I are having our wedding night at the Best Western Plus Inn in CDA in September, and we were looking to upgrade our room, that someone bought us, to the honeymoon suite. Nicolette completely upgraded our room, with no extra charge, and said we would have a wonderful night! She was so helpful and sweet, and totally understood the situation! She's amazing! Thank you again, Nicolette!

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for taking the time to write a review even before your stay! It is a great perk to the job for our front desk to staff to take care of guests like you coming in for special occasions. Good luck with wedding plans and we look forward to your stay in September.

"Amazing Service"

5
15/07/2016

The hotel appearef a littke old from the outside. I intended to stay on the best western futher west but they were all full dispite being 11 AM. Unlucky for me it was a Saturday. But i called and took it sight unseen. There was one room left. It took me a moment to relise how much they were asking for the room. The price of 225 popped my eye balls out.It was abig chunk out of mybudget. There was a bicycle race and when I arruved they were mega busy but i was seen to promptly. This hotel is big big scattered all over but they thankfully gave me a room on the girst floor ,very far side quiet ,and a short hop out to unload my bags. What i expect for this amount of money is a "wow-ness" a view, a happy place I'll always remember , a cunningly fixed breakfast with a chef tgat knows how to perfect a crepe. What did i get? Supreme service waitstaff and hotel staff crystalinely polite and professional a room brand newly decorated crisp sheets privacy with a comforting burrow like feel. was it worth it.? stay here and you decide!!

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for such a thorough review! We are so pleased we were able to meet your high expectations and that you enjoyed your stay. What a great testimony to our hard working staff. We hope to see you next time you pass through the area!

"Great location"

4
11/07/2016

This BW is centrally located off I-90, Rt. 95 (goes to Boise) and downtown and lots to do. The BW is up to date, has nice amenities (pool, hot tub, laundry, etc.) and a very friendly and attentive staff. We stayed two nights to explore CDA, ride the Hiawatha Trail and enjoy the area.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for taking the time to write a review - We are so glad you enjoyed your stay! Coeur d'Alene has so much to offer and it sounds like you were able to take advantage of it. We hope if you visit again to see you then!

"Nice Hotel"

4
11/07/2016

Nice hotel to stay in. Very clean and staff was very friendly. They are also pet friendly which was perfect for us and the charge per night was reasonable. We did not have any issues really. The only thing is the cable options was not very good. They offered showtime and it didn't even come through, the channel was just static.

Joelle W, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for choosing to stay with us! We are so glad you and your furry friend enjoyed your time here. We do apologize the television channel did not work, we are working on replacing the channel guides in the guest rooms with an updated list. Thank you for taking the time to write a review and we hope to see you again!

"Friendly Staff"

5
09/07/2016

Very friendly staff. Excellent breakfast. Staff was always checking to make sure that the containers were filled. Great variety. Comfy beds and oodles of pillows. Very sound proof. Great location. Only fault was having to call for dry towels at the pool. Took a while to have them replenished as well. Only negative thing I can think of. Wonderful time.

, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are so glad you enjoyed your stay! Our staff takes pride in taking care of our guests and it's wonderful to hear you felt so well taken care of. I'm sorry the pool towels were not readily available, we are working with our staff to be extra stocked as the pool is getting much more traffic in these summer months. We truly appreciate your time to write a review hope you stay with us again!

"Best Western Plus in Coeur D'Alene - June 2016"

4
06/07/2016

We had a great stay at the hotel; room was large, clean, quiet and very comfortable. Staff were friendly and helpful and my husband and I enjoyed a nice breakfast with a good selection of hot and cold items.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are so glad you enjoyed your stay & breakfast! Please come back and visit us again!

"Great Silverwood connection"

4
05/07/2016

My family and I found this Best Western to be as clean and friendly as Silverwood water/amusement park. From the full breakfast to get us going to the end of the day swim for the kids, this BW has it going on! We purchased the Silverwood package, two passes to the park, twenty-five dollars in Silverwood bucks and fifty dollars towards the BW restaurant, per each day. Yes we could've found a less expensive deal but this was beyond convenient and surpassed our expectations for lodging. We'd do it again!

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are so glad we surpassed your expectations! We look forward to seeing you again!

"Nice hotel for an interstate location"

5
03/07/2016

Clean and modern. A bit noisy due to its busy location but top marks none the less. Good location and well appointed. Didn't try the breakfast but it smelled good. Very busy when I checked in but staff was working very hard to please everyone.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with us! Your comments will be passed along to the staff. Maybe next time you'll have a chance to enjoy breakfast!

"Nice place, dog friendly, great dinner!"

4
03/07/2016

We were traveling with our dog so needed a pet-friendly hotel. They even provide a dog dish in the room. Comfortable and clean, bathroom very small. Pet area was convenient but but very small. Restaurant was surprisingly great, we had the crab and shrimp cakes and Idaho trout, one of our best meals on the trip. They did not know how to serve a bottle of white wine however, no wine cooler. And the wine we ordered wasn't on the list. Very pricey, but it's a resort town. Overall a very good but not great experience.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are glad you had one of your best meals with us! Thank you for taking the time to let us know your thoughts. Please visit again!

"Super Stay"

5
03/07/2016

Very nice hotel, great staff, exceptional breakfast and wonderful restaurant. The entire staff was extremely helpful and friendly, going out of their way to help us. Certainly, went the extra mile, even when they were very busy. Check in and out went very smoothly.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for reviewing us! We are so glad your stay was super! Your comments will be passed along to our staff. We hope to see you again!

"Exceeded our expectations"

5
24/06/2016

We were so pleased with our stay. Every single staff member we encountered was helpful and friendly. The place was exceedingly clean and comfortable. We slept soundly and enjoyed the breakfast buffet each morning.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Great! So glad to hear you were pleased with your stay! We hope to see you again!

"Good functional hotel"

4
18/06/2016

We arrived early but our room was ready for us so we were able to check in and have lunch in the hotel's sports bar. The waitress was friendly and helpful and the food was fine -basic bar food at a reasonable price. We took advantage of the hotel's complimentary shuttle bus which took us into the resort centre - a very pleasant and unexpected extra. Our room was clean and well-equipped and the beds were comfy. We had dinner in the restaurant. We thought the menu choices were good. I had baked chicken penne pasta and my husband had the baby BBQ ribs. Both were tasty. The buffet breakfast was fine - nothing fancy, but fine. We'd stay there again if we visit Coeur d'Alene in the future

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with us. We are glad you had a chance to use our shuttle to go downtown. We look forward to your return!

"If you have a dog stay somewhere else"

3
15/06/2016

After the good reviews on Tripadvisor, we decided to stay here for 1 night. We had 2 small dogs with us and thought the pet fee was high for a Best Western.We stayed in a Best Western the night before and was not charged a pet fee. La Quinta does not charge for dogs and neither does Kimpton hotels. The La Quinta is down the street and we'll stay there next time since they don't charge a dog fee. On another note, we waited 30 minutes at least to check in. There were only 2 people working the front desk and even though we saw other employees, no one came to help. It was a similar experience at check out.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We apologize for your recent experience. We are entering into our busy season with many families traveling on summer vacation. We strive to make each Guest's stay the very best it can be and are very sorry we were not able to get you checked in and checked out right away. It can be a wait sometimes with having 2 terminals to use for check in especially if most of our Guests arrive at the same time and if they have a lot of questions regarding the area that we need to address. We try to give each Guest our full attention and make sure we have answered all of their questions. Thank you for staying with us and for your review.

"Not the best service"

4
12/06/2016

We were excited to stay at this particular Best Western when we first pulled in as it was new and upscale. The room was clean and staff very helpful until it came to breakfast in the morning. We went to the area where breakfast was to be served then became very uncomfortable. There was no sign showing where the breakfast was nor did anyone inquire as to our needs as the breakfast area was located inside a restaurant. We inquired as to what we were to do and informed to sit where ever we wanted. We did this for sometime then began to ask servers what to do until one of them finally stopped. It was very unorganized.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are very sorry for the confusion at breakfast. We will forward your comments on to our staff. Thank you for your input, we appreciate your feedback. We strive to make each Guest's stay the very best it can be, we will reorganize & make sure we are letting our Guests know where to go and what to do. Thank you.

"Fun at Coeur d'Alene"

4
11/06/2016

The hotel was very accommodating, the staff was great, took care of our every need. We were there for a conference. The bartender was great she made us feel welcome. Next time we are in Coeur d'Alene we will stay at this hotel again.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Glad we made you feel welcome, we look forward to your return! Thank you for staying with us!

"Still a great stay"

5
07/06/2016

We come for the dog show once to twice a year. This is our preferred hotel. Always dog friendly, a wonderful staff, comfortable beds and rooms (working air conditioning), great restaurant, and easy location. We are pleased to say that the quality is consistent from year to year.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with us again! We are glad your stay was comfortable. We look forward to seeing you next year!

"great place to stay"

4
06/06/2016

everything was well organized and staff were helpful. All immenities were super. Breakfast was a delight and lots of variety. Internet worked very well. Pool area was clean. Hot tub was a bit on the hot side. Very nice place to stay.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are very glad you enjoyed your stay! Please come back and see us again!

"Wonderful conference Center"

5
03/06/2016

Came with my husband for a conference. While he was in meetings, I enjoyed the pool, Sun deck & exercise room. Milligan.s bar has great bar specials. Rooms are lovely. Comes with a wonderful breakfast. The staff couldn't.t be more helpful. Manager is rulemaking sure every t thing is in tip top shape. I would say this Best Western is my favorite property.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are so glad we are your favorite property! Thank you for your kind comments. We appreciate you staying with us!

"Quick overnight stay"

5
03/06/2016

This hotel gives you everything you could want from a luxury hotel for a third of the cost. My kids and I stayed here on our way to Seattle. The staff was amazing...kudos to the training department! The bar on site was a nice touch after traveling all day. The hotel was beautiful and well decorated. Our room was very spacious, clean and comfortable. My kids really enjoyed the pool area, they had it all to themselves for an hour. We enjoyed the variety of breakfast items at the free breakfast. I look forward to staying again when passing through!

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for your comments! We'll forward them on to our staff. Glad you had a chance to enjoy the pool! We hope to see you again!

"Feels like home"

5
02/06/2016

Renovated in 2014. They did a lovely job. Love the lounge, conference area is beautiful. Came with my husband for a conference & enjoying the pool & sun deck. Includes a wonderful breakfast. You never can go wrong with BW.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you! We are very happy with our new look! Thank you for your review.

"Close to downtown, easy access from highway"

4
31/05/2016

We stayed at the Best Western Plus Coeur d'Alene for two nights 5/28-5/30, 2016 in a double queen room. Actually, two different double queen rooms - our first night, we were put in an ADA room and the second night the staff moved us across the hall to a regular room since they had a guest that required the ADA room. The rooms were clean and the furniture and linens clean and well maintained. The room had all the amenities you'd expect - large, flat screen TV with cable, microwave, coffee maker, mini-fridge. Lots of closet/drawer space. The beds were comfortable and although the pillows were those small soft ones, there were plenty on the bed to accommodate my odd sleeping positions. The pool was nice, clean and warm. You have to walk outside through a covered walkway to get to the pool area, which was slightly chilly since it was so windy, but it's not far. We ate in the hotel restaurant 3 times, once for dinner and twice for the breakfast buffet. Dinner was good, if even a bit pricey. The service was slow, but our waiter explained that the restaurant had a party of 30 people descend upon them without much notice, so he apologized and gave us free salad bar. The food was very good. The breakfast buffet was ok. Standard "free hot breakfast" hotel fare - eggs, potatoes, bacon/sausage, pastries, cereal, yogurt and fruit. I was a little disappointed that the fruit selection was limited (red apples and bananas) and there wasn't any juice available at the buffet (you had to order that through the server). But it's what I would expect from a hotel buffet. The location is great. Downtown CDA is only 5-10 mins away and there are a lot of food options close to the hotel (fast food & chain restaurants). Overall, we had a nice stay here and would return if in the area again.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for choosing our hotel for your 2 night stay. We appreciate your review and look forward to your return!

"Friendliest staff in the sorkd"

5
31/05/2016

Great stay. Conveniently located and comfortable, clean and quiet rooms. The staff is incredible. Everyone we came in contact with was kind and genuinely seemed to want to work there! Great breakfast for guests- better than any other hotel complimentary breakfast. Refrigerator in room was very helpful as well. We will be back!!

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for such nice comments! We will be sure to pass them along to our staff. We look forward to seeing you again!

"Excellent weekend stay"

5
30/05/2016

We loved our stay. The room was comfortable and modern. The complimentary breakfast was delicious and restaurant-level. From the receptionist to the cleaning crew, we received only the most friendly and professional service. Would absolutely recommend and stay again!

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for recommending us! We look forward to seeing you next time!

"Wish that I did't have to leave!"

5
28/05/2016

Had a very nice stay and dogs are welcome. Staff was very friendly and had such a great time that I extended my stay two nights! Hotel very nice and clean and the best very comfy. Such a nice friendly town that has everything and centrally located that it's a good center point to venture out and travel.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are very glad you had such a great time! Thank you for staying with us and for the 5 star rating!

"Felt misled"

2
26/05/2016

Looked at the pictures when we booked. Looked great. Picture of the lake, a golf course, big jacuzzi tubs. Wrong...Your on the interstate. Highway on one side fast food joints on the other. Stayed on a weekend and had a high school band above us. They were either practicing marching all night or breakdancing. Had to both go up stairs and talk to the "chaperone" along with calling up front. Luckily the AC is loud and somewhat drowned things out. The breakfast buffet would be good if they kept it stocked. Running out of bacon is one thing, but no forks for a half hour's another. We'll go back to Springhill Suites next time.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We apologize for any inconveniences you experienced with your recent stay. Our pictures of the lake and golf course are of our sister property, the Coeur d'Alene Resort. We have them posted on our web site since our Guests have access to the Resort and can use all of the amenities there. We have a complimentary shuttle that takes you to and from the Resort for convenience. Our hotel was full and very busy during your stay and we are very sorry the breakfast items were not replenished in a timely manner. We truly hope you will give us another chance to show you how we normally serve our Guests. We would love to talk to you in person. Please call us so we can make it up to you. Thank you for your review, we truly appreciate the feedback.

"Nice, new, friendly"

5
25/05/2016

Very welcoming and helpful staff. The property is somewhat new and very nice, No dated and dingy hotel furniture, pictures, etc. Clean room, comfortable bed. Great breakfast buffet with helpful staff. Smoothest operation I've seen for awhile. Good food, not overcooked.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We appreciate you staying with us! Your comments will be passed along to our staff. We are glad you enjoyed your stay and breakfast.

"A wonderful experience "

5
22/05/2016

The staff was really nice and professional, very good service!! I recommend it. The rooms and installation were in very good condition. The breakfeast was jummy... If you go there you can for sure considered this hotel as an option.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for commenting on your wonderful experience. We are very glad you enjoyed your stay and breakfast! Thank you for recommending us.

"Great hotel"

4
22/05/2016

We had a great experience at this hotel good rooms, good service and great breakfast. Found it a bit high in price compared to similar hotels, and found a lot of noise transference from hall ways and neighboring rooms. We would certainly stay here again.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We look forward to seeing you again! We are very glad you had a great experience with us. Thank you for your review.

"Very much a plus."

5
22/05/2016

This was our second stay at a BW Plus. This hotel.even had a lounge which is a rarity with BW hotels. The breakfast was fantastic. It was a buffet with all of the good stuff. The parking area was covered which was a plus. The only downside was that the floor in our room was not leaned very well. There was very obvious debris on it. Overall it was a great stay. We always stay at BW and this was one of the best.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We appreciate your review and will definitely pass along your comments to our housekeeping staff. We are very glad you had a fantastic breakfast! Please come and stay with us again.

"Pleasantly Surprised"

5
20/05/2016

Clean rooms, fast internet, great location. Passing through town on the way to Squaw Valley, found hotel on internet, had great reviews. Decided to try it and was not disappointed. I recommend this hotel for short stays.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for your review and the 5 stars! We are very glad you enjoyed your stay with us! We hope to see you again!

"The best Best Western we've ever stayed at."

5
20/05/2016

Great place. This is our last stop on our trip from coast to coast. We needed a pet friendly place and this BW had a vacancy despite all the convention attendees. Check in was quick and smooth with very friendly staff. Our room was exceptional - clean, well maintained. Each room has a microwave and fridge, flat screen TV and our room had a sliding door onto the pool courtyard. We had dinner in Muldoon's Sports Bar. It was very good. It's conveniently right off I-90. Highly recommended.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We hope you had a great trip! Thank you for spending your last stop with us. We appreciate you recommending us!

"Wonderful"

5
17/05/2016

Such a lovely hotel!! Beautiful rooms, amazing grounds and a heated pool with spa. Can't say enough good things about this place. Quiet clean and gorgeous. Should be a five star. Free breakfast and a great location. Love this place

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you so much for all of you kind words! We appreciate your review!

"Quiet and friendly"

5
16/05/2016

I stayed here for a conference. The property has recently gone through an upgrade and it shows. The mattress had not even the subtle sags you see when they are well used, and was very comfortable. And I love the new electronic touch locks. So much easier to use. The room was very quiet; not only could the traffic outside not be heard, I only heard my neighbor once. The staff was friendly and helpful. The breakfast buffet is one of the nicest and most extensive I've run across. I would recommend this property.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are happy you had a quiet, comfortable stay. We've had many positive reviews on our renovation. Thank you for recommending us!

"Great location and accomodations"

5
15/05/2016

This motel has easy access to freeway, shopping and restaurants. The staff is very helpful, rooms tastefully decorated and beds very comfortable. Windows were able to be opened so that fresh air is available. Newspapers are delivered to your room each morning, and it was pleasant to have a restaurant available for breakfast and dinners.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are very glad you had a comfortable stay. Thank you for taking time to review us.

"Best bang for your buck!"

5
03/05/2016

Don't spend the big money this full service hotel is a partner with the Coeur d' Alene Resort. Stay and play at an affordable price. The breakfast is hearty and even includes gluten free options upon request.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with us! We are glad you enjoyed both properties! Our relationship with the Resort gives you a wide range of options and many different experiences to choose from!

"A disappointing experience."

2
25/04/2016

My experience here was coloured by the problems I had with our booking. We were given an online rate by booking.com and expected that to be it. Sadly upon arrival we were advised that this was not correct correct and charged an extra 25 dollars for our room. The receptionist was not at all helpful in the matter. Luckily, booking.com refunded the money to us, but I fear that some hotels may do this as a matter of course. What could have been a very pleasant evening was spoiled by this experience.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are very sorry you had a bad experience going through booking.com. Your feedback is very important to us. When using booking.com there are several room types associated with different rates. You must be very careful selecting the room type associated with the rate you are seeking. We advise you to contact the hotel directly when booking to ensure your reservation is correct. Thank you for staying with us.

"Very attractive hotel"

5
21/04/2016

This hotel is very easy to find being in a central location. Staff are super friendly, the rooms are spacious and clean. The breakfast area is large with a complimentary hot breakfast. The restaurant food was surprisingly good and it was nice to be able to go to the lounge/bar for a drink after a long day of shopping!

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are glad you enjoyed your stay with us! We will pass along your comments to the kitchen and housekeeping staff. Thank you for staying with us!

"business conference"

5
21/04/2016

Our state coroner association held our spring conference at the hotel and were pleased with the service and friendliness of all at the hospital. The room was great and the bed the most comfortable I have ever slept in in a hotel. The staff was great and checkout was a breeze. The conference facilties were great and we had zero problems. Thanks

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Great! We are so glad your conference was a success! Thank you for the opportunity to accommodate you!

"Nicer than expected"

4
19/04/2016

We stopped in for a quick one-night stay on our way across the country. We were very impressed with the quality of this hotel, especially for the price paid. We were very pleasantly surprised with the quality of the hotel. From the outside it appeared to be older and likely a little dated. Inside it is very nice and updated. The hotel is pretty large inside. the restaurant on property was great and the included breakfast in the morning was really above average. We enjoyed our short stay here very much! If we visited the area again I am sure that we would consider this hotel.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for stopping in! We just remodeled last year and many people are pleasantly surprised when they come inside. We are very glad you enjoyed your stay.

"Nice Experience"

4
18/04/2016

Very attractive Hotel - nice large breakfast area. Sports bar type lounge without going over the top. Complimentary breakfast had many choices which is very important to us. The workout area was exactly what I needed for a quick 30-45 minute workout. Although we didn't use the pool it was used by many guests.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are very glad you had a nice experience with us. Thank you for taking time to review us. Please come back and see us again!

"Spacious, clean, and comfortable"

5
17/04/2016

Nice hotel...would definitely recommend! Our king room was spacious, clean and comfortable. Indoor heated pool and hot tub were nice. Breakfast was typical of Best Westerns with eggs, biscuits and gravy, potatoes, French toast, bacon, sausage, fruit, cereal, yogurt, juice, etc. lounge was nice...enjoyed dinner and live music (Fridays and Saturdays from 6p to 8p). Staff was friendly.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We appreciate your recommendation! Glad you enjoyed your stay!

"Updated Hotel was a pleasant surprise"

5
11/04/2016

This is our fourth time staying at the hotel and we were pleasantly surprised to see that it had received a "face lift." The décor was new and the front lobby had been remodeled. We had a wonderful time.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Wow, 4 times! Thank you! We appreciate you staying with us when visiting Coeur d'Alene!

"Not bad"

4
11/04/2016

breakfast and service are pretty good. Too expensive comparing with other Inns. Generally it is a recreation city, not a lot of fun for young people. I will suggest to stay at Spokane at a relative cheaper price if you just passing through.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for your review. Since we are a recreation city, we actually do have many options for things to do in the area. From Silverwood packages in the summer for families to golf outings to cruises on the lake, you name it we have it! We have something for everyone for every age. Please come and visit again, we will gladly help you find just what you are looking for! Thank you for staying with us.

"Our 1st choice in Coeur d'Alene"

4
08/04/2016

This was our second time at this hotel. Great location for easy access to the highways whether going North to Canada or West to Seattle. King room provides all the room we need including a microwave and mini fridge. I personally find the bed at this location a little firmer then I prefer but the hubby has no complaints. Bathroom is big enough for 2 adults to be in at the same time. Free breakfast is better than average but everything sits in warming trays including the waffles. I prefer to make mine fresh so I just had fruit and yoghurt. My husband likes the works. Bacon, scrambled eggs. The pool area is larger then the BW Liberty Lake location which seems to be very popular with families. This is our regular stop when we head home to Canada so we can do a little shopping. We will most likely be back.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with us again! We are glad to be your regular stop!

"Great Service! Great place to stay"

4
06/04/2016

We just stayed at the Best Western and could not have been more pleased with the overall experience. We will stay there again next time we are in town. Great staff, clean and comfy beds! Food in both the restaurant and the Bar were excellent!

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We look forward to your return! Thanks for staying with us!

"Reasonable Rates and close to I-90"

5
05/04/2016

We were very pleased with this hotel. It was extremely busy at the time we checked in but everything went fast. Our room was clean and our bed was very comfortable. The hotel is quite large and was very busy the night of our stay, but that had no effect on check in. We were in to our room quickly. The breakfast in the morning was very good with many offerings. The area around the hotel has many fast food restaurants should you elect not to eat at the hotel. Easy access off I-90

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are very happy you were so pleased with us! Very glad to hear you had a smooth, easy check in even though the hotel was busy. Please come back and see us again!

"Good Location, Reasonable Rates"

4
31/03/2016

This Best Western Plus wasn't my first choice when looking for accommodations in Coeur d'Alene, but it probably will be next time I visit the area. Its "Plus" status is well deserved - the recent renovations make it feel much more like a modern, mid-range chain (think Hampton or Hilton Garden) than a Best Western. The amenities are excellent. It's located at the junction of US 95 and I-90 and close to plenty of dining options. Best of all, the rates were at least $30 per night lower than comparable properties in the area. Parking is a bit scarce and they appear to cater to teams (specifically, volleyball the weekend of my stay) so those might present issues.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We look forward to the next time you visit! Thank you for your review.

"Clean and Comfortable"

5
30/03/2016

My husband and I stayed here 3/29/2016. The room was clean, well-appointed, and comfortable. The pet fee was reasonable at $20 (we were traveling with one dog) and the room was a nice one, not one of the pet-designated rooms you get at some motels/hotels. Breakfast was included in the price of the room and was one of the best complimentary breakfasts we've ever had, with fresh eggs, biscuits and gravy, waffles, sausage, cereal options, etc. The front desk even provided a dog toy and treats when we checked in.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are very glad you enjoyed your stay. Thank you for your comments.

"Blues Fest weekend"

5
29/03/2016

Our stay at the Best Western in Coeur d Alene, Idaho was excellent as usual. Whether staying for business or pleasure it is always a pleasant experience. It was our 28th wedding anniversary and we celebrated by attending the Blues Fest at the Coeur d Alene Resort.Thank you for a nice stay and a great breakfast!

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Congratulations! 28 Years is amazing! Thank you for celebrating your special day with us.

"Great Deal!"

5
23/03/2016

Very nicely remodeled with a great restaurant and bar! Good sized rooms, nice indoor pool and gym. The staff are very nice and helpful. This hotel is owned by the same people that own the resort down town at a fraction of the cost.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for your review! Your comments will be passed on to the staff. We look forward to seeing you again!

"Nice stay in Coeur d'Alene"

5
23/03/2016

The Best Western, conveniently located off of I-90 is a top class hotel as far as the Best Westerns go. The room was spacious, well furnished, clean and comfortable. I did not have the breakfast as I needed to leave early but I was able to take items with me that were already set out. Very nice. There is a restaurant on site and the hotel is convenient to several sit-down restaurants close by.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are very glad you enjoyed your stay with us. Thank you for the 5 Star rating!

"Cleanliness Excellent"

5
20/03/2016

Everything was great. Good customer relations. Very attentive to concerns. If I had wanted to write at length. I would have Attended Newspaper School. The counter seems to be wrong. A person should be allowed to have a short response if that is want they want to express.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you! We appreciate your review! Please visit us again!

"Great lodging"

5
16/03/2016

Found this hotel via Trip Advisor, late in the evening on our drive back to Montana. Although getting there was tricky via gps, there isn't a direct turn off the highway. They had a queen room available for us and our pooch. Hotel and room decor was a nice surprise, modern and up-to-date. The front desk was quite small and I almost walked by it to find a larger central area for check-in. The restaurant and bar are adjacent to the front desk and it was busy, so that caused part of my confusion. The front desk gal was on her way from the desk when I entered. She stopped what she was going to do to accomodate me, which was thoughtful and helpful. They even provide a pet gift bag too. The room was small, but met our needs well. We ordered our dinner from the restaurant and my husband went to retrieve it, delicious! The breakfast offering was okay. Great to have dining available on site, that's a plus. Friendly staff, great lodging. We'll be back.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We look forward to your return! Thank you for staying with us and thank you for your review.

"Nice suprise"

4
13/03/2016

We haven't stayed at a BW in years but will going forward . This place hit all the markers . Nice big room , pleasant decor . Free wifi . GREAT free breakfast . A little lax when we checked in as only one girl on and it was busy . Location is central ( though just about everything is here ) . Good price ( 117 through Priceline ) .

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are very glad you enjoyed your stay with us. Thank you for your review!

"Top notch customer service, friendly and real people"

5
07/03/2016

The staff, from front desk, to housekeeping, to bar, to restaurant are incredibly welcoming, friendly and asking how they can make your stay better. Nice public area with fireplaces. The front desk staff has wowed me with their energetic willingness to really help me out of a bind today: I booked a hotel room for 6 nights but found I only needed the first night. Because I had booked through Getaroom (I advise you stay away from them and book direct), I had to ask Getaroom for the refund and found them extremely, extremely difficult and back-pedaling in their interactions. Nicolette and Joelle provided above and beyond customer service, calling both Tourico (the other 3rd party vendor involved) and Getaroom to clarify that both Best Western and Tourico are fine with refunding my payment. Customer service. It's what gives or takes away your customers. I will not likely return to Getaroom, and the next time I stay with the good folks at Best Western Coeur d'Alene, I will book directly. (I learned from them that they can frequently match whatever other price you find online, and save you the third party headache.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for your review! We appreciate you taking time to comment on your recent stay and are glad we could help with a difficult situation. We look forward to seeing you again!

"thanks"

5
02/03/2016

it was a beautiful hotel, clean, great service. All of it was nice and an excellent rate. I would recommend this for sure. if in the area again we will stay here . really good breakfast. thumbs up thank you

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thanks for the thumbs up! We look forward to seeing you again!

"Lovely hotel ~ lovey city"

4
01/03/2016

The only complaints we had was that the breakfast food was not quite hot enough and I was unable to book our next reservation on my Kindle. We had to go down to the lobby area and use their computers. I forgot to mention that my husband pointed out to the clerk that one of the office chairs in the computer area had a back that wanted to go too far back. Time to replace it. We will stay here again.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We appreciate your comments and will take care of these matters. Thank you!

"Beautiful hotel with great breakfasts"

5
27/02/2016

This is a really nice hotel. My room was very clean and modern, and they put me on the ground floor which was a big convenience. The hot tub and fitness center are excellent and the staff is friendly and helpful. They are pet-friendly and were very welcoming to my pets.I thought the breakfast buffet was fantastic-- lot of tasty choices. I'd definitely stay here again.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for your review! We are glad we could make your stay welcoming and friendly. We look forward to seeing you again!

"Really nice hotel"

4
24/02/2016

My family (wife, 2 kids, and a dog) just stayed here for a long weekend. The room was clean and looks to have been recently updated. The beds and pillows were comfy. The front lobby and restaurant looked very nice. My kids loved the pool. It is in a glass room but it is super warm and the water is like a bath tub. We spent a lot of time in there. The exercise room was also in really good shape. I would be happy to come back here.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are very glad you enjoyed the pool area and exercise room. We look forward to seeing you next time!

"Nice & Clean"

4
23/02/2016

We stayed here for a confrence & were very impressed with the comfort of our king size bed & room. The only thing I would change is the shower head was very small & didn't really point any place but down. Other than that we enjoyed our room. The free breakfast was good & the staff with very helpful & friendly. I would stay here again. Oh & I loved whatever brand of air conditioner they used. It was nice & quiet & cooled the room appropriately.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with us and for your comments. We will look into the shower head, and will pass along your comments to our staff. We appreciate your review!

"Fantastic staff and great breakfast"

5
18/02/2016

This hotel has the riendliest staff, from the most polite young man who thoroughly cleaned the room, to the front desk employees. This hotel is centrally located so it is only a short drive to many wonderful restaurants and shopping. The breakfast is probably one of the best I have had at any of the standard hotel buffets. You can ask for toast and a few other items for no charge, even though they aren't out. We used the indoor pool and hot tub daily.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are very glad you had such an enjoyable stay & breakfast! Please come back and see us again!

"50th Anniversary Celebration"

5
17/02/2016

Staff was excellent! You could tell they enjoyed their jobs and were very accommodating. Room was very nice, food was delicious and the pool and exercise areas were outstanding. I would highly recommend this property to other family and friends!

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We appreciate your kind comments! Thank you for staying with us!

"Awesome stay!"

5
17/02/2016

We had a lovely room with very sweet people who work here for our Valentine's weekend. Well worth the money and very easy to find and very easy to get out to see Coeur d'Alene sites, restaurants, shopping. It was rainy all weekend and we still had a wonderful time in the 'big' city!

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for spending your Valentine's weekend with us! Glad you had a wonderful time.

"10 out of 10 rating! Bring the kids!"

5
17/02/2016

If you are looking to stay near Triple Play but not stay there, this is the place to stay with the kids! The Best Western Plus of Coeur d' Alene surpassed all of our expectations! You would never know you are right next to I 90. The rooms are soooooo quiet!!!! They are extremely clean. We were going to stay at Triple Play and decided it was sensory overload to be surrounded 24/7 by the insanity. This Best Western Plus is 4 miles away straight up the highway and was a better idea. Heated, indoor pool, really large free, hot breakfast, on site, in the hotel, restaurant with reasonable prices and good food, including room service to the room or the pool! Very clean! Our room had a sliding glass door, about 6 steps from the pool room too. I highly recommend this hotel for families with kids!

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for recommending us! We are very glad you had such a great stay.

"50th Wedding Anniversary"

5
16/02/2016

We met with family to help celebrate an anniversary. The staff was outstanding. They worked hard to make our stay wonderful. Our meal was above and beyond perfect. Thank you to everyone for making our weekend an awesome memory

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are so glad we could be a part of such a special memory! We are so happy your stay was wonderful.

"good stay, great hotel"

5
15/02/2016

Just a very good hotel with great amenities- like breakfast and heated pool. Also, great lounge, and an extended happy hour. What else is there to say? And why do I have to have a minimum of 200 words anyway? It is just crazy. i have better things to do. dumb rule, change it!!

"Best hotel in Coeur d"Alene"

5
14/02/2016

This was the first time we had traveled to Coeur d'Alene. Lovely city. We were greeted by a very friendly staff and the room was very nice and quiet. Not much on a view but the beds and comfort made up for that. The breakfast service and lounge was wonderful. Enjoyed the live music in the lounge. Loved the hot tub and pool. Not to far from downtown, but not really in walking distance. They do off shuttle service in the summer.

"A very nice place to stay"

5
02/02/2016

When traveling home from Keizer, Oregon it was getting dark nod I wanted to find a nice place to spend the night. Saw the Best Western from Interstate 90 and decided to stop. The clerk at the desk made it very easy to check in. The room was wonderful and extremely comfortable. For me the best was they had a restaurant, this way I didn't have to drive around a look for a place to eat. The staff here was just wonderful.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are glad you had a wonderful & comfortable stay! Thank you for your review.

"Dinner, Comedy Night and Stay"

5
01/02/2016

Had the Best Birthday weekend!! First we checked into the Inn, Amy the concierge was very friendly and helpful. Very easy and quick checkin. We went to our room and the room was perfect!! Clean and very comfortable, the bed was more comfortable than the one we sleep in at home. Went to Mulligans Restaurant for a very tasty shrimp dinner (at the Inn). The Food was spectacular! Then it was off to "Comedy Night" all in the same building. The next morning we had a breakfast buffet, all the food was very tasty. We will stay at the Best Western Plus Inn again soon!!!

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Happy Birthday!! Thank you for spending your Birthday weekend with us! We look forward to seeing you next time!

"You won't find better!"

5
01/02/2016

Forget looking elsewhere for your lodging needs in Cd'A. This is the place you want to stay. The entire property is in fantastic condition, including a great restaurant and lounge. My family and I spent the Christmas holidays in town, and were made to feel right at home by courteous employees at every turn. If you want first class quality at great value, book your stay now. You won't regret it.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for your comments! We are so glad you had such a fantastic stay! Please come and see us again!

"Very Happy"

5
31/01/2016

This is a very nice Best Western It was exceptionally clean. Had quality linens and comfortable beds. The breakfast was buffet style in their restaurant. During our stay breakfast consisted of scrambled eggs, boiled eggs, biscuits and gravy, fruit, cereal, yogurt, danish, muffins, delicious bacon, and depending on the day either french toast, waffles or french toast sticks. I think there were a few other options too. The hot tub and pool were spacious and clean. I fully intend on staying here again.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We look forward to seeing you again! Thank you for your review, we truly appreciate your comments.

"Dinner and stay"

5
30/01/2016

Recently stayed at the Inn-hosted a large dinner party. Service &Food was wonderful. We stayed at Inn , enjoyed a very clean pool area and comfortable quite room. We enjoyed the complimentary breakfast buffet.m

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with us! We are very glad you enjoyed you visit. We'll pass your comments on to our staff. Please come back and see us again!

"Best dog friendly hotel!"

5
14/01/2016

The staff and amenities of this hotel make it very appealing to me. The hotel is located right at the intersection of I-90 and 95 in CDA, which makes it very accessible and easy to get places. If you are in the area, be sure to try the Local Deli and get a cupcake! Delicious! My favorite reason to stay at the hotel? My dog loves it. I travel for work, but I bring my dog with me in the winter when he won't bake in the car. This is hands down his favorite hotel to stay at. The staff has always been super dog friendly, the pet fee is very reasonable, and they always give him a welcome package with a squeaky toy and a few treats. I do wish there was a better place to walk him around the hotel, but he doesn't mind going a few miles up the road to the Central Bark Dog Park. All around, one of our favorite hotels to stay at!

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with us! Since you travel here for work, we have a corporate rate program you may be interested in. These rates are our preferred lower rates set up for our frequent business travelers. Please call Andrea, ext. 318 if you are interested. We look forward to seeing you again!

"Excellent Accomadations"

5
12/01/2016

Was a very enjoyable stay, Clean Quiet comfortable Pool and exercise area beautiful. Breakfast was a very good variety for everyone's appetite. Very friendly and helpful staff. I would recommend this Location to everyone I know! Definitely and great pick and good price also!

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for recommending us! We are very glad you enjoyed your stay and breakfast in the morning. Please come back and stay with us again!

"Can't Beat the Value"

5
11/01/2016

We spent our first night of a 30 day road trip here, and it was great. We had dinner in the lounge, which was very convenient. Although it's right beside the highway, it wasn't noisy at all. Our room was clean and comfortable. We'd definitely stay again.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for choosing to stay with us. We appreciate your review! Travel safely on your road trip. We look forward to seeing you again.

"Simply Nice"

5
03/01/2016

Everything about this BW was nice. Its is a lot bigger than it looks from the highway. Inside it is very quiet and had everything we needed. Enjoyed the hot tub. There was a very nice fitness room we just didn't have time to enjoy. For the price a very good value. The staff was super nice and the breakfast met the standard we expect from Best Western,

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are very glad your stay was enjoyable. Thank you for choosing Best Western. Happy New Year!

"it was an ok stay"

3
02/01/2016

it wasnt the best that is for sure, there were several kids there for a basketball tournament and the were screaming and hollering all night and bouncing their basketballs, while that is not the hotels fault to an extent, i did have other issues like dirty water glasses in my room and it not being very clean, it needed to be vacuumed and probably some Febreeze spray, it smelled! it was not worth the price that is for sure! take out the basketball team and i suppose it wasn't horrible, i mean we would stay there again as it was a very pretty place and the restaurant there had great food (for dinner but breakfast sucked, potatoes were dried out, biscuits were hard, eggs were WAY to runny and the bacon was over cooked and greasy!) dinner was great!

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We truly appreciate your review and thank you for your comments. We apologize for the inconveniences the teams caused. Thank you for taking the time to let us know how your stay went. We will address these issues with our staff. Thank you for staying with us and best wishes for a bright new year.

"Friendly Stay"

4
01/01/2016

We were treated very well by all staff members we came in contact with. Our check-in (early) was handled efficiently and actually we were upgraded! The lounge staff were informative in planning the best sites for our short stay. We will be back.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are very glad to hear of your recent stay. We look forward to seeing you again. Happy New Year!

"An amazing stay!"

5
31/12/2015

This was our second stay at this amazing hotel. From the moment we arrived, we were greeted and made to feel welcomed by the front desk personnel, including our dear friend from the last trip, Brandi. The entire staff is so helpful and friendly. Everyone smiles and says hello or good morning. Our room was extremely clean and comfortable. The housekeeping staff made sure that we had everything that we needed. The restaurant has fantastic food and excellent service. The complimentary morning breakfast buffet is amazing and a wonderful value. The sports bar was a perfect place to enjoy the game and a cocktail next to the fireplace. The bartenders were awesome. Our every need was taken care of with smiles. They booked an eagle watching cruise for us and gave us suggestions on places to visit. I just can't say enough about what a perfect place this is to stay while visiting this charming town. We had snow every day that we were there which made the hotel grounds look like a winter wonderland. Inside and out were decked out for the holiday season. This was the first time that my son and I had a white Christmas and this was such a perfect place to experience that. We will be back, perhaps next time during the summer months and the Best Western Coeur d'Alene Inn will be our choice of hotels again! Thank you to each and every staff member for making this such a memorable trip for us. Happy New Year!

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are so glad you and your son were able to experience a white Christmas! Thank you for staying with us. We appreciate you taking time to review us. We look forward to seeing you again!

"GREAT PLACE TO STAY!"

5
30/12/2015

This Best Western is perfect for everyone. We stayed here four nights this trip over Christmas and it was great. We enjoyed the cozy fireplace in the lounge and lobby as well as the great fitness room, indoor pool and spa. The Christmas decorations were very well done. It was nice to be able to walk around the entire warm hotel and view the cold snow outside. This hotel is very conveniently located near shopping of all kinds and the freeway. We have stayed here in the past and will be back again as we visit our grandchildren.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We appreciate your review. We are very glad you enjoyed your stay with us. We look forward to seeing you the next time! Happy New Year!

"Good hotel to stay"

4
28/12/2015

Very good facilities, specially for business. Friendly staff. Need to improve speed at Front desk. Breakfast was ok: needs more variety. Very clean. Nice swimming pool and whirlpool. I did not use the fitness room. A bit noisy, due to the amount of kids and guests. All staff was helpful with pet.

"Power Outage at home"

5
26/12/2015

Meets my expectations for a affordable and clean accommodation. We had a power outage at home and the hotel was willing to take us in and reduced the rate do to our predicament. They could not been any nicer.

"Holiday shopping"

5
19/12/2015

Had a wonderful stay at the Best Western Plus in Coeur d' Alene, I daho. Ate at Mulligan's for dinner and it was fantastic. The free breakfast the next day was good too. Nice and friendly staff. Immaculate hotel upkeep and room cleanliness. It is by far the nicest motel in Idaho!

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are so glad you had such a fantastic stay! Merry Christmas!

"A very pleasant experience"

5
18/12/2015

This was one of the best Motels we have stayed at. Room was great, but really enjoyed the pool- water temp was the nicest ever. The staff was very friendly and helpful. The breakfast buffet was an excellent surprise. We got very nice deal on a Winter Cruise special they were offering. Our only problem was a door issue in our room- the bathroom door would lock and could of locked someone in.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We appreciate you staying with us! We are glad you had a very pleasant experience! Merry Christmas!

"comfortable room with restaurant in hotel"

4
18/12/2015

Very comfortable bed an attractive room. Really like restaurant in hotel after a long day on the road. Nice not to have to find an outside place to eat. Restaurant fare is nothing special but decent selection and restaurant staff is very friendly. All in all, a great place to stay

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with us! We are glad you had a great stay! Merry Christmas!

"Very nice and just off the interstate"

5
14/12/2015

Even with that it is just off the interstate in the heart of many services and restaurants shouldn't scare you with this hotel. It is a busy one but the staff maintains and cleans it very well. And it is very quiet

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for reviewing us! We are glad you had a nice, quiet stay. Merry Christmas!

"An Enjoyable Experience"

5
10/12/2015

This facility was right off Interstate 90 in Coeur d'Alene and convenient. The room was well appointed, roomy, and clean. The staff was very friendly and helpful. A bar and restaurant were on site and the complimentary breakfast buffet was excellent. There was a wide variety of choices available and staff were readily available to help and bus your table. There were actual plates and cutlery to eat with as I don't really enjoy the paper or Styrofoam with plastic cutlery that is normally provided. Would definitely stay here again.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are so glad you had such an enjoyable experience! We look forward to seeing you next time!

"All the nice touches"

5
07/12/2015

This was a real surprise for my trip. Decked out for Christmas and even had minstrels in the lobby. Staff was upbeat and helpful doing all they could. Food was great. Will always stay here when in the area.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are glad you enjoyed our Christmas decorations and music! We look forward to seeing you next time!

"Great Place To Stay"

5
07/12/2015

We have stayed here before and the hotel and staff a great! Everyone was friendly and helpful. The hotel is in a good location and even though close to the Freeway it is quiet inside. Everything went smoothly!

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with us! We are glad you enjoyed your stay. I'll pass along your comments to our staff. Thanks for reviewing us.

"Just what we needed"

5
01/12/2015

I stayed with my son and a cat for a week while preparing for a cross-country move. The hotel is very clean, very convenient and reasonably priced. The free breakfast was a pleasant surprise, as it was more than just stale danish. The staff is very accommodating and friendly. While we were there, there was a major power outage in the area so the place became very crowded. The staff remained responsive and professional during the unexpectedly busy time. Highly recommended.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with us and for your review. The storm definitely had everyone on their toes! Thank you for recommending us!

"Nice Redone 1970's Holiday Inn"

4
16/11/2015

This is an old Holiday Inn that has been refurbished. Stayed here for my honeymoon in 1980. Rooms were the usual "old school" hotel room, refurbished with new carpet, tile in bathroom. Water pressure in tub shower sucked...little or no pressure. Reservations were not on file when we arrived...they made it right however, gave us an additional 10% off of the AAA rate. Middle aged front desk clerk very kind and helpful unlike the young girl that I made our reservations with a week before who apparently didn't enter the reservation in the computer. We would stay here again...as the fall price we received was good, hotel nice for price. Didn't eat here even though the breakfast was included. Would recommend as a place to stay in CDA. Warning, this is a "pet friendly" hotel...if you have allergies ask for a 2nd floor room as the try it keep pets on 1st floor . I was a bit stuffed up while there still.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for your comments. We are glad you were able to see our remodel! Thank you for recommending us.

"Just fine"

3
15/11/2015

Congenial clean remodeled and comfortable. Nice indoor pool. Although it smelled of the chlorine as one would expect. Stayed here while looking fir property in area in September enjoyed the included breakfast great price 125.00 a night double occupancy. Would come again convenient parking lots of secured parking lot entrances close to ones room.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with us. We have special relocating rates available if you return. We'd be happy to accommodate you again!

"A very good experience"

5
15/11/2015

I highly recommend this hotel. The rooms were quiet, clean and well kept up. The heater/fan was one of the best in a hotel room. It actually worked well! Room was clean, bathroom sanitized and clean. Beds were firm but comfortable. I really enjoyed an excellent breakfast buffet. Well worth the money and experience. Thank you

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for recommending us! We appreciate your feedback and look forward to seeing you again.

"Very nice experience"

4
14/11/2015

The room was spacious and well decorated. The complimentary breakfast was a very nice buffet. The best part was a beautiful and very clean pool, hot tub and workout area. This was a very nice experience for couples and families in a most convenient area of the city

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are so glad you had such a nice experience! We will pass along your comments to the restaurant and staff. Thank you for staying with us.

"A pleasant surprise"

5
02/11/2015

Was familiar with this property years ago, but the updating blew me away. Very good experience and would stay again in a heartbeat. Staff was great, free breakfast was great and the room and bed were exceptional.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for your exceptional review! We are so glad you had a chance to come in and see our new look! We hope to see you again!

"Not Happy"

2
02/11/2015

Price was not very good considering I know other people staying there the same night were there for the same reason I was and their cost was tremendously less than mine. I was told I would get a roll-away three different times and I never got it.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for sharing your experience with us. We are very sorry you never received your roll-away. We normally strive to make sure each Guest's stay is the very best it can be. Due to our lack of service, we would be happy to make an adjustment for you. Please call us directly and ask for Andrea ext. 318.

"Scarywood Package with Teens"

4
02/11/2015

I really would rate this hotel 4.5 if I could. We booked the Scarywood package for this overnight trip. I was most impressed with the special touches of the room...a gift bag of candy with handwritten note welcoming us and the sanitized tv remote (hadn't seen that before). The boy's devoured the candy! I also liked the complimentary Sunday paper. The hotel is conveniently located to the freeway. The room was very clean and included a microwave, a small fridge, Free WiFi and large TV. The hotel also featured a restaurant and bar. The bar was busy with lot's of people enjoying themselves and looked like a nice place to watch sports games...alas I was supervising a group of teen boys for the night and could not partake. I noted the bar did have live music on Saturday nights. The hotel also has a pool (a must for families with younger kids), but my guys opted out. The hotel featured a complimentary morning breakfast in the restaurant area. The breakfast actually had fresh cut bowls of cantaloupe and honeydew melon which I have not seen at other places on par with this hotel chain. The breakfast also featured both hot (scrambled eggs, biscuits/gravy, bacon, and sausage) and cold items (cereal, pastries). I noted the room had nice seating options. We came at a busy time on Saturday and there was a bit of a line for check in, but the staff person who helped us was very nice. My only recommendation to the hotel is to have the breakfast time extended to 10 or later on Sundays for the October Scarywood weekends. It was difficult to "raise the dead" after getting back to the hotel at 2am from the park and trying to wake up for a 6-9 am breakfast. Overall, this was an excellent place to stay and we did enjoy the special touch! I do recommend this hotel for families looking for a hotel at a reasonable price with complimentary breakfast, and some extra room conveniences.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with us on the Scarywood package. We are very glad you were impressed with our special touches. Please come and visit us during the summer for our Siverwood packages!

"Perfect"

5
30/10/2015

My husband and I recently attended a weekend conference. We opted to stay at the Best Western as the prices of the hotel where the event was being held were outrageous. The price was reasonable, accomodations were ready when we arrived. They had all the features of a large hotel, but were nicer. Everything was very neat and clean.We really enjoyed the breakfast that was included as there was lots of seating with more of a restaurant feel with booths and tables. We will definitely stay here again.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are very glad you enjoyed your stay and breakfast. We look forward to your return!

"last night of va"ca"

4
30/10/2015

very relaxing, swam, went to go in hot tub but it was broke, pool was fun and had music. bed very comfy, they moved us up to the court side room -because we were a honored and respectable customers. :) thanks hotel personal- keep up the great work

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are very glad you had a relaxing, comfortable stay. Hopefully you can enjoy the hot tub the next time you stay. Thank you for your review.

"Excellent Hotel Stay"

5
30/10/2015

Great stay at hotel. Everything far exceeded other Best Western hotels. I stayed because my husband had to stay in hospital overnight. Great location to hospital. Staff went out of their way and was very friendly no matter where I was in the hotel. Breakfast was great and so convenient to be available in the hotel. Would highly recommend staying here and I would stay again.

"CDA Stays"

5
27/10/2015

Convenient location to town and freeway, great breakfast choices at the buffet, and pool, hot tub and weight room pretty good for a hotel. Rooms are clean and the hotel is quiet compared to comparable hotels. I stay there every time I am in town.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for the 5 Star Review! We truly appreciate you staying with us when you come to Coeur d' Alene. We look forward to seeing you again!

"nice place"

4
26/10/2015

Very nice place. They also offer a very nice breakfast brunch in the morning for the guests. The rooms were great. Nice bathrooms with a marble counter. Sterilized remote control which I have never seen before but have to say I was very pleased about.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are very glad you were pleased with your stay. Please come back and stay with us again!

"We Just Hit This Place on a Bad Day"

3
24/10/2015

The day we arrived was the day after they had the pool deck resurfaced and the fumes were so toxic you could hardly breathe. Didn't help that the phones didn't work either so no way to contact the front desk regarding internet connection problems. Service was good and beds were clean so...the only better alternative if you stayed downtown was the crowne plaza. They don't have a pool which we wanted- the whole reason we had booked here ??

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are so sorry you were unable to use the pool while you were here. We'd be happy to make an adjustment for you due to your inconvenience. Please call us at 800-251-7829 ext. 318. Thank you for staying with us.

"Nice, Quiet Place to Stay "

3
20/10/2015

I stayed here on my way home from Seattle. Staff was friendly, and quickly located me a room. The room was spotless, and nicely warmed up. When I woke up, a newspaper and my room bill had been shoved under my door, which I found a bit creepy. This place had a typical, tasteless hot breakfast, that I ended up throwing away. A nice place to stay, but plan on breakfast someplace else.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for your review. We appreciate your comments. We are glad you found the room spotless and welcoming. We will pass your comments onto our housekeeping department. Thank you for staying with us.

"Close to everything"

4
20/10/2015

We stayed here for 1 night while going to Scarywood (Silverwood during Oct.). The staff was friendly the room was clean and quiet. The best part was the free breakfast which had everything you could want. We showed up before check-in and had no problem getting into our room.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We hope you had fun at Scarywood! We are glad you enjoyed the complimentary breakfast. Please come back and visit us in the summer for Silverwood!

"nice staff"

5
18/10/2015

The employee are very nice. Breakfast is good. Our family had been living in the Best Western Executive in Seattle center. I would say the Best Western PLUS in CDA is much better than the one we lived in Seattle.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for your kind comments. We will let our staff know. We appreciate you staying with us.

"Better than the resort but without the views"

5
14/10/2015

Great hotel, nice rooms and the staff is great! The Free morning breakfast is a buffet with all sorts of warm your heart items. The food in the grill is great, I we were going to go out to a nice restarunt but after a meal there, we decided to spend the evening within the hotel. They have a free shuttle to the resort which was great. Looking for popcorn for the evening they went out of their way to find me a bag. Talk about service. I have stayed at hotels near this one for $20 less a night this definately was worth the extra.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you! We really appreciate your review and are so glad you loved your room. Thank you for dining with us as well!

"More than just a plus hotel"

5
12/10/2015

This Best Western Plus has both a restaurant and a sports bar in the hotel. I was able to watch Monday night football in the sports bar and order my dinner served there too. Wish all of the Best Western Plus had this option

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying and dining with us! We are glad you enjoyed your dinner. Thank you for your review.

"Unexpected Surprise"

5
11/10/2015

Even though we arrived before check-in time, we were checked in and had all our room requirements met. We always want to be on the top floor, away from the elevator, and other noise, and not have a door to an adjoining room. This property was exceptionally well-maintained considering that it was not "new" but was kept in almost new condition. We had a thoroughly enjoyable stay and are planning a return visit to the area to see the sights. The desk attendant gave us precise directions to a food store. The beds were comfortable and we are impressed with the B W Plus brand and amenities.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We look forward to your return! We are glad you enjoyed your stay with us.

"Decent hotel away 2 miles away from the lake"

3
11/10/2015

The hotel rooms are clean and decent size, the pool isn't very attractive. You are a walking distance from the shopping strip but can't walk to the old town and lake from here. There is a bar in the lower level that is cheap and decent, you have a microwave and fridge in the rooms and free wifi.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with us. We have a complimentary shuttle service to and from the Coeur d'Alene Resort, downtown area, if you decide to visit again. We appreciate your review!

"Above Average"

4
09/10/2015

The Best Western was above average for the chain, which we used for much of our three-week trip. Convenient to highways 190 and 95, it's still far enough away that there's no noise. The room was clean and spacious with enough room in the bathroom for our toiletries (why is this lacking in so many accommodations???) The heated pool and jacuzzi were most welcome after a long day of driving. Staff were particularly friendly and helpful. Dinner in Mulligan's Restaurant was mixed, but the convenience was welcome.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with Best Western! We will pass along your comments to our staff. We appreciate you staying with us!

"Good Location"

5
08/10/2015

Excelent accomodations. Handicapped room, adjacent to elevator on 2nd floor. Very quiet. Onsite resturant for breakfast, excelent, utilized real glass dishes and silverware. Food hot, good selection. Efficient service staff.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for your review! We are glad you found us to have excellent accommodations! Please come back and see us again.

"Great place"

4
06/10/2015

Exceeded expectations. I stayed here for a wedding at a discounted price ($89/night). American style continental breakfast, coffee to go in the lobby, early house-keeping, recent remodeling, all in all great value!

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are so glad we exceeded your expectations! Thank you for your review. Please come and see us again!

"nice hotel beautiful area"

5
05/10/2015

the hotel was very nice and clean, we had a pool side room, pool and hot were bigger than most hotels the pool temperature was perfect. the exercise room was well equiped. staff was friendly coeur d'Alene is a beautiful area

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are glad you enjoyed your pool side room! Thank you for staying with us! Please come back and visit us again!

"Excellent hotel and restaurant"

5
30/09/2015

Everyone was very courteous and provided outstanding service. It was nice to have touch pad for the room key. The restaurant had great service and excellent food. Normally, we would have gone into Spokane to stay but decided to try this Best Western. From now on, we'll be using this Best Western when we pass through.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
Thank you for staying with us! We appreciate your review and look forward to seeing you again.

"Yet Another Great Best Western Plus Inn"

5
28/09/2015

Very nice experience. Friendly desk staff greeted us, very nice room, great wifi, and swimming pool. They have an excellent restaurant/bar on the premises with great food and service. Can't think of one complaint! If we're ever in CDA again, we'll definitely return here.

Andrea H, Manager at BEST WESTERN PLUS Coeur d'Alene Inn, responded to this review
We are very glad you had such a nice experience with us! Thank you for dining with us!