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Best Western Plus Hotel Kelly Inn & Suites, Billings

4.5/5  - basé sur 941 notations.
4915 Southgate Drive, 59101-4668, Billings, United States - Ver el mapa

Los viajeros de paso hacia el Parque Nacional de Yellowstone suelen escoger este hotel por sus amplias y cómodas habitaciones y por su fantástica hospitalidad tradicional del oeste. Tanto si se encuentra en la ciudad en viaje de negocios para visitar el Bureau of Land Management o Mark Rite Lines, ir de compras a Cabela's® o asistir a un evento en el estadio MetraPark, merece disponer de unas habitaciones de primer nivel durante su estancia. Entre los servicios e instalaciones de este hotel de estilo rural de Billings se incluyen unas elegantes suites equipadas con bañera de hidromasaje y chimenea. Los huéspedes podrán disfrutar por la mañana de un desayuno caliente gratuito con gofres, huevos, carne de desayuno, platos sin gluten y café City Brew Café local. Las familias disfrutan especialmente de su estancia en nuestro hotel gracias al parque acuático Water Playland situado en nuestras instalaciones. Este hotel de Billings se encuentra a poca distancia de las principales tiendas de la zona, entre las que se incluyen Kohl’s®, el centro comercial Rimrock, Lowe’s®, Home Depot y Costco®. Muchos de los habitantes de Montana visitan esta ciudad para asistir a un espectáculo en el Teatro Alberta Bair. Tanto si reside usted en las inmediaciones del hotel como si se encuentra de viaje para disfrutar de los principales enclaves naturales de la zona, aquí podrá disfrutar de una cálida bienvenida. El evento MontanaFair atrae a numerosos viajeros de toda la región durante el mes de agosto Disfrute de un partido fútbol en el estadio Amend Park y en el Sports Complex, los dos principales recintos deportivos de la zona. Tanto si está más interesado en el evento de escalada Great American Hill Climbs como si desea asistir a uno de los partidos otorneos deportivos locales, disfrute del máximo nivel de lujo durante su estancia. Nuestras suites son perfectas para grupos de gran tamaño o para disfrutar de una escapada romántica. Los viajeros que tengan la suerte de encontrarse en la ciudad en viaje de negocios podrán disfrutar de nuestra fantástica ubicación. Nuestro hotel suele albergar a empleados de visita en la ciudad para trabajar en la clínica Billings y St. Vincent’s Healthcare, ConocoPhillips y la refinería Cenex® Harvest Refinery. Somos plenamente conscientes de que, ya se encuentre en viaje de placer o de negocios, durante su viaje merece disponer de lo mejor en comodidad y calidad, y eso es exactamente lo que prometemos proporcionarle. AVISO: Informamos a nuestros huéspedes de que, con el objeto de salvaguardar el buen funcionamiento de nuestro parque acuático, solamente los huéspedes registrados en el hotel recibirán pulseras de acceso.

Best Western Plus

Hotel Kelly Inn & Suites

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 941 huéspedes
NOTA EMITIDA
Excelente
669
Muy bueno
196
Normal
40
Malo
11
Pésimo
25
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
34
De negocios De negocios
147
En familia En familia
463
En pareja En pareja
222
En solitario En solitario
42
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"FANTASTIC! "

5
10/07/2018

My family and myself stayed on our way to Yellowstone and on our way back home! It was our best stay! Friendly staff, great coffee and fabulous rooms! Thank you. Makayla for being a lovely and warm welcome & farewell! Entire staff was beyond what we expected! Will be our stop on our trips out west from now on!! -Blackburn/Burris Families Watford City, ND Overland Park, KS

"Great stay!!"

5
03/07/2018

Very clean and new. The staff is very friendly and were very accommodating when I made a mistake on booking. We stayed in the Big Sky Beauty Suite and it was a great room. The stay made me more acceptable to staying at Best Westerns in the future. Highly recommended for the Billings area.

"I LOVE this horel"

5
02/07/2018

We stayed for one night on our Montana road trip. I can't say enough good about this place. The staff are wonderful. The hotel is clean. The pool is so much fun. The rooms are clean and spacious. Our kids loved the paw prints throughout. The breakfast was great. The list just goes on!

"BEST Best Western in the USA!"

5
28/06/2018

Exceptional Service by Awesome people. Rooms were very clean, all the interaction from the front desk, to housekeeping personal were absolutely the best! The breakfast selection was exceptional and monitored continually. We didn't use the swimming area but it was full all day long with adults and children. Great location off the freeway. Of all the Best Western hotels I have stayed in, lots in the past 30 years, it is the BEST!

"Great staff, great room, love the vibe!"

5
27/06/2018

My sister and I got a last minute room here after the first room we booked turned out to be a disaster.... my brother and his family and we were able to get adjoining rooms which was great. The staff was wonderful and treated us so kindly. Our room was not ready when we got there, but they called us when it was. Beds were great, there was a cute little carved bear that was on the railing outside the window of our room that became a photo op buddy for everyone present at one moment or another. The pool area is FANTASTIC-- lots to entertain kids (there were lots there), smelled of chlorine to high levels, so presume it was clean. There was constantly fresh coffee available, and it was good coffee, not watered down ick. Beds were great, slept quite well We did not partake breakfast, but my brothers family did and said it was OK... not great, but OK. Would definitely stay again.

"I love staying here"

5
26/06/2018

This was our second time staying here (traveled through last year) and I will stay here every time I'm in Billings. The staff is super friendly and the hotel is pet friendly, which was a key point as we had two dogs. I loved that they had some rooms that opened up to the outside and inside, which made it very easy and convenient to take the dogs out and they were given gift treat bags when we checked in. The breakfast was great and whichever employee was working that morning there was amazing. It's the little things that go such a long way and this hotel does all those right things. Thank you for making our stay so wonderful!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
A simple "thank you" doesn't express our appreciation for taking the time to give us such a great review. All your comments...from the friendly staff to the rooms with easy outside access to accommodate your pets...give those of us working here satisfaction knowing we've exceeded your expectations. Please visit us anytime you travel through Billings again!

"Perfect stop along the way"

4
20/06/2018

We stopped here on our journey from boulder, CO to whitefish MT. We have 2 young kids and the water park was perfect!! Top it off with free cookies and all was right with the world! Friendly staff, tasty breakfast with lots of options and comfy beds; what more could we need!?

"M/C Trip "

5
12/06/2018

I almost changed my route returning home to stay again. The ladies at the front desk were great. I asked for a ground floor room so I could have my bike just outside. They accomplished me. My room was fantastic. Very modern and most importantly everything was very comfortable. I have stayed at hotels that cost much more and they don't come close to this place. A note to the staff. One of the tables on the front patio needs the bolts tightened. I had a cigar out there and the table was wobbly.

"Loved the bear theme"

5
08/06/2018

From the moment this Best Western comes into view you felt there is something different here. The bears on the outside and inside added to the difference. This wasn't at all like a typical motel. Just this little extra added to the enjoyment of this location. The good feeling lasted from the moment we arrived until we left. If there is a negative for this location we missed it. Really nice stay. Thanks.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We couldn't ask for a better review - thank you! Our "bears peeking in the windows" are a fun feature are guests seem to enjoy. We appreciated knowing that you had a good experience from the time you walked in our lobby at check-in to the time you had to leave. Please come and see us again soon!

"Wow - Wonderful family hotel"

5
05/06/2018

Our family of 6 checked into the Kelly Inn and Suites on Sunday night. The room we had was just perfect for our family with plenty of room, a small kitchenette and a large bathroom which was splendid for our kids from transitioning from clothing to swimming suites multiple times during our stay. The hotel POOL is one of the best we have ever used..."This is the best hotel ever" was a direct quote from my 3 year old. The LARGE kid-friendly pool area was a blast and made for hours upon hours of entertainment for our family. The hotel is nearby great restaurants and places to eat as a family, and the complimentary breakfast was just perfect as well. 5 star review from the staff, the service, the cleanliness and everything else you'd expect from a great hotel property! Keep up the great work BW Kelly Inn.

"Hospitality done right "

5
28/05/2018

My wife and I decided to stay here on our way to Seattle and this was an excellent hotel. Our rate was reasonable. All of the staff members were friendly and helpful. Our room was big and spacious and clean. The bed was super comfortable. The hotel is easily accessible from I-90 at Exit 447. And there are a lot of stores and restaurants nearby for added convenience. We will definitely stay here again

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for your gracious review of our hotel and staff. We appreciate knowing our hotel was easy to locate, our rates were a good value and our staff extended a warm "Montana" welcome. Please visit us here again at the Best Western Plus Kelly Inn & Suites whenever your travels bring you back to Big Sky Country!

"Overnight stop! Win"

5
27/05/2018

Very friendly and helpful staff. We did not have a reservation. The young lady at the front desk helped us at check in. Continental breakfast was very decent. The pool looked like a great place for kids to swim. Hotel was mostly full and the room and hallways were quiet. Very grateful to find such hospitality and quiet respite from the road

"Absolutely love this hotel, wouldn't stay anywhere else in Billings."

5
23/05/2018

We love this hotel. It is beautiful, clean, right on a walking trail, and is very welcoming to our pets. We love the non-carpeted flooring in the pet-friendly rooms, that is a nice touch. The pet fee and the room rates in general are very reasonable. This hotel feels like a much more expensive hotel to us. We stay here twice a year as we drive our pets between Montana and Oklahoma. We wouldn't even consider staying somewhere else.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We're here to serve each and every guest (even our four-legged ones)! Thank you for commenting about our "pets and children stay free policy", the laminate flooring we recently installed with pets in mind, and the value you feel your receive here at the Best Western Plus Kelly Inn & Suites. We sincerely appreciate the time you took to give us such a great review and hope to see you again soon!

"Great Hotel"

5
22/05/2018

Great hotel. It has an especially nice, kid-friendly pool...we spent a lot of time there. Easy access off the highway, but back enough to not be really loud. I liked that the windows open for fresh air. The beds were very comfortable! It is near several fast food restaurants and easy access to other areas of town. We have stayed at this hotel several times and it is a favorite in Billings, especially with the kids as the pool is so nice and fun.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our favorite guests are our return guests - thank you for being one of them! We so appreciate the great scores and the comments about the amenities you enjoy- water playland, comfortable beds and easy access to other Billings venues. Please visit us again soon here at the Best Western Plus Kelly Inn & Suites!

"restful sleep at Best Western"

5
22/05/2018

Very nice visit. You have an excellent Breakfast. I was glad to see a tiny freezer in frig to freeze my small bottles of water for my ice chest, for my travels the next day. A very comfortable bed too. !

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We appreciate knowing how much you enjoyed our breakfast here at the Best Western Plus Kelly Inn & Suites! Thank you for commenting about our amenities (small freezer and a comfortable bed in your room) and for giving us such great scores. We hope to see you again when your travels bring you back to Billings!

"Got pets, don't mind kids"

4
01/05/2018

We stayed here on a very busy weekend when all the hotels were packed. The room was comfortable and the staff was great. The best part for pet owners is that there is a nice paved walkway along the road in back of the hotel. Without a doubt this is the best place to stay with a dog. The drawback--or not--is that there is a waterpark type pool and so you get lots of kids. Not my liking, but this would be a plus for a family. It is on the edge of town, so you definitely have to drive to go anywhere, but that is not a big deal in Billings.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our guests' reviews and comments are always appreciated. Thank you for letting us know that you (and your pet) found our accommodations and paved walkways a great value. We look forward to hosting you again at the Best Western Plus Kelly Inn & Suites whenever your travels bring you back to Billings.

"Great, affordable in good location"

5
23/04/2018

We enjoyed a wonderful night after a long day of driving. Excellent reception, fine bed with excellent linens, cute bears in may places giving charm to the facility. Fortunately, the were carved bears and not live ones. Each had a name and loved by the employees. Great stay.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
It's always great to hear when our guests enjoy our "country lodge themed" hotel! Thank you for taking the time to post about your experience with us, and yes, we do love our bears! Please visit us again whenever your travels bring you back to Billings.

"Best In Town"

5
21/04/2018

You can pay more elsewhere...but why! Easy access from the interstate, good food close by, quite, clean, roomy and the overall atmosphere and design were very Montana and the staff was super beyond compare.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you! We sincerely appreciate the time our guests take to let us know how we're doing and telling about their experience with us. It's always our goal to create a Montana experience for every guest who walks in our door...please visit us again!

"Chance Chambers"

5
01/04/2018

Very Welcoming clean and very family orientated. They take really good care of all their guests and make sure you have everything you need. I highly recommend this establishment if your coming through Billings.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We never take for granted the time our guests take to let us know how we're doing. Thank you for the great scores and the kinds comments about our staff and the way they welcomed you to your "home away from home" for the nights. Please visit us again soon!

"Sweet surprise"

5
30/03/2018

We absolutely loved the Best Western Plus- Kelly Inn. The hotel in itself is decorated so beautiful. It was a rustic lodge theme. There's even cute (wooden)black bears all over the hotel. They offer a great breakfast in the morning, cookies (at 5 PM), and they even have pet friendly rooms. The pool is a kids dream with the slides and rope obstacle. We also loved that the room we stayed in didn't have carpet. My kids are sensitive to carpet, so it was great for us. Another plus was that they offer DirecTV. We loved having a variety of channels to watch while we relaxed after the pool. The staff is so friendly and you can tell they love making the guest feel welcome. We enjoyed our stay, and will be back :)

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What great compliments! From all of us here at the Best Western Plus Kelly Inn & Suites, thank you! Your comments about all of our amenities and the experience you had with us were very much appreciated. Please bring your whole family back again to stay whenever your travels bring you back to Big Sky Country.

"Recent Stay"

4
26/03/2018

The overall stay was amazing but price was a little high compared to the surrounding hotels. The pool was very large and the kids had fun. The only bad part about the pool is that you have to wear wristbands which means you cannot have guests come visit.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to comment on your stay with us that you felt was amazing! It's our goal to provide a great experience for all our hotel guests with complimentary hot breakfast, 200 Direct TV channels, high-speed internet and of course, the water playland with it's slides, climbing ropes and water cannons. Wristbands do have to be worn in this area as it is an amenity of the hotel for our guests only as they are paying to stay and play here. Thank you for your understanding that we cannot accommodate the general public in the playland as it would negatively affect our customers. We hope you will visit us again if your travels bring you back to Billings.

"Great stay"

4
09/03/2018

Traveling with pet so outside door access to our room was a great feature. Also no carpet on floors so it made for easy cleanup of paw prints. Quiet rooms with great linens and covers on the bed. The decor is cute lodge like. We enjoyed our brief stay here

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always appreciate when guests traveling with their pets comment about our rooms with easy access to the outside and laminate floors that allow for a cleaner surface. Thank you for taking the time to post your comments about your quiet stay and our country lodge decor. Please visit us again when your travels bring you back to Billings.

"NICELY LAID OUT HOTEL"

4
05/03/2018

Only got to stay at this hotel for a few hours of rest before overseas flight. Room was very clean and beds were very comfortable. The pool looked amazing but didn't have a chance to use it. Maybe the next time I will. Also didn't have a chance to try the breakfast.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your stay with us. We hope you will visit us again when you can stay longer and enjoy our water playland and hot breakfast. Please know we always have "to go" breakfast bags ready before our regular breakfast starts at 6am - we don't want our guests to go away hungry!

"A perfect setup, super staff, but bear with them!! :)"

5
20/02/2018

In the middle of a three night stay here. We have loved every minute. Easy check in with a very friendly host (Holly). They even allowed us to ship a box to the hotel first so we didn't have to pay international shipping and had it ready for us when we arrived! Breakfast is good and the kids pool is suuuuper fun. Water is warm and it's very kid friendly. Our 4 and 7 year old want to swim all day, and I kind of do too with the basketball hoop and basketballs. Hotel is in prime spot just off interstate but quick access to all shopping. It's been dead quiet in the evenings, no loud noises and the beds are soft. Don't look anywhere else, this is your place to stay!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What wonderful comments about our staff and hotel! We sincerely appreciate the time you took to write such a great review. Guests like you are a joy to serve and we hope you will visit us again soon!

"Nice"

5
30/01/2018

This is the second time we have stayed at this Best Western. I will sta her again. My next trip is in July, I hope to stay here again. Very friendly staff, clean hotel, nice rooms. Lots of restaurants in the area to goose from. Close to the highway .....15 minutes from Billings airport.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post such a great review. We appreciate your comments about our friendly staff, clean rooms and location. But most of all, we appreciate that you chose to stay with us and will be back to see us again. Again, our thanks!

"Best hotel stay on our trip!"

5
16/01/2018

Service was excellent! Holly Huss was particularly knowledgeable and personally helped us obtain padlocks for our trailer. Comfortable room, great breakfast, fun pool, no pet fees! We are definitely staying here next year!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We never take for granted the time our guests take to post about their stays with us. Thank you for giving us such a great review and letting us know how much you appreciated what our Manager on Duty, Holly, did for you. We can't wait to welcome you back to stay with us!

"Love it!"

5
12/01/2018

We've stayed here three years in a row. The staff is very friendly, and the pool is great as it has leap pads, a small slide and other fun features. The continental breakfast is great. Recommend to all!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for choosing our hotel when your travels bring you to Billings. There are many great lodging choices in our city, but we appreciate that you come back to us. Please visit us again soon!

"Teresa and Roy's Trip"

5
07/01/2018

This is the second time we stayed at this location and enjoyed ourselves both times. The property is clean and has a wonderful and helpful staff. I love being able to sit in the lobby area after breakfast by the fireplace. This last visit was the best...cold and snowy outside and we were warm and cozy inside :)

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What a kind review! This property was built with the look and feel of a country lodge. As our guest, it's our goal to "welcome you home" from the moment you walk in the front door to enjoying breakfast fireside before you leave to your next destination. Thank you for posting your great comments - thank you for staying with us!

"Clean comfortable hotel"

5
03/01/2018

Stayed here 3 nights to visit family over the holidays. Friendly staff, room was very clean and beds comfortable. The rooms were quiet and warm. Breakfast was fine and area very clean. Didn't use the pool but looked great. Positive experience. Silly things that don't affect rating but would be nice: tissue box empty and never replaced and toilet paper is super cheap-very noticeable and makes the hotel seem cheaper than it is.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We appreciate knowing that you chose to spend your holidays with us and that you enjoyed our hotel and friendly staff. Please visit us again and take some time to enjoy our hot tub and water playland. Thank you for posting about your experience with us!

"and a water park"

5
02/01/2018

After a day of tuff travel this is a great place to spend the night. Kids will love the indoor water park. A very handy location just off of the interstate and one longish days travel from Spokane. Close to downtown too.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for staying with us! We also appreciate this great review of our hotel. Guests (both the young and the young at heart) seem to enjoy our water playland with its slides, dumping buckets, ropes and Beaver Basketball. We hope to see you again in the New Year!

"Thanks"

4
29/12/2017

Great place to stay. The little peeping bears are a fun touch. Thanks for the bottle of water at check out. jroiwejrwerjweprjwepwerpweup[weirpweir[pwerip[weri[poriwe[prwe[poiwe[piwepweipoweir[pweoip[weirweporweproiwe[priweporiwep[riweporiepriweprfwepfuasl;jl;sdfgjpri[weopriqwe[poriqwe[priqwe-

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to let us know that you enjoyed your stay with us...we think the bears are a fun touch, too, and always appreciate our guests' comments about them. Please come and see us again...Happy New Year!

"Worked well for us"

4
26/12/2017

My mom and I and her small dog stayed here shortly before Christmas 2017. We were traveling to see family, the roads were horrible, and we were so happy to have a place to crash for the night. Staff was friendly and welcoming, room wasn't overly fancy, but clean and comfortable. We were on the first floor and appreciated the outside door so my mom's dog could be taken out without having to run down the hall inside the hotel. Breakfast was great - both hot and cold items. There seemed to be a bowling tournament going on above us at 2AM, but that wasn't the hotel's fault. We would definitely stay again! Added bonus: cute “cabin” decor and little bears climbing the balconies!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We appreciate being your "shelter in the storm"! Thank you for your kind comments about our pet friendly policy (and pet friendly rooms with doors which open directly outside) and our country lodge decor. I hope you enjoyed your breakfast fireside in our lobby - please visit us again and Happy New Year!

"Best Western Suite"

5
25/12/2017

This is a must stay at, and select room 211, the Grand Suite. It is always where we stay when heading East or West on I-90. We especially like the room decor with it's western theme. But service and quality is the main attraction.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for posting about your recent stay in our Moon Over Montana Suite. Hopefully, you stayed warm with the two fireplaces even though our temperatures outside were cold. We appreciate that you are one of our loyal guests and hope to see you in the New Year!

"Great place to stay"

4
23/12/2017

the Best Western Kelly Inn was a excellent place to stay it was close to dinning, shopping and the highway. Had only a few problems, no do not disturb sign in room, 1 lamp was missing a bulb and the water pressure went up and down. All the staff were friendly and competent

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always appreciate the kind comments about our staff and convenient location. But we also appreciate when guests let us know the areas we may have missed so that we can address any deficiencies. We hope to see you again soon in the New Year whenever your travels bring you back to Billings. Thank you for taking the time to post!

"Winter Travel Trip"

5
20/12/2017

Great hotel with friendly staff and perfect amenities for our small dog. Dog walking areas are close by, well lighted and safe. Breakfast area was super clean and above average for the many breakfast choices to select from. Coffee is superb!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We sincerely appreciate the time our guests take to let others know how much they enjoyed their stay with us. Thank you for your kind comments about our staff, pet friendly policy, breakfast selections and cleanliness. Please visit us again whenever your travels bring you back this way. Merry Christmas!

"Bring back the cookies!"

4
19/12/2017

It is a nice, quiet, convenient place to stay with a good pool for kids. Love it's pet friendly. We are pretty regular and the girls got used to the cookies at night....but they haven't had them lately with is actually a real bummer!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for your kind comments about our quiet location, water playland, and pet friendly policy. Please know we still always put out fresh-baked cookies at 5PM every evening. Let your girls know that the "cookie monster" must have devoured all of them before you arrived! We hope to see you again soon but in the meantime, have a very Merry Christmas!

"peaceful"

5
13/12/2017

Check in process made me feel welcome.. I slept better at Kelly Inn better then a have in a long time at any other location. The ladies at the front desk were very helpful and kind. My cleaning lady did and outstanding job and was very friendly. Most of the time the cleaning crew doesn't say much, mine was a sweat woman so and good at her job. I did leave her a $30 tip for the great job she does....

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you! Please know how very much your kind comments about staff and hotel are appreciated. But more than that, thank you for recognizing the hard work of our room attendants as we feel ours as some of the very best! Please visit us again.

"Birthday Stay"

5
10/12/2017

Enjoyed a couple of days in Billings for my husband's birthday. Have frequented this hotel many times in the past and would recommend to others. Clean and attractive facility, with great staff. Easy on and off interstate and good parking. Cabela's and Sam's Club close by.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for choosing our hotel as the place to stay to celebrate your husband's birthday. We sincerely appreciate our return guests and never take for granted your loyalty to our property. We hope to see you again during the holidays, but if not have a Merry Christmas and enjoy your New Year!

"Excellent Hotel!"

4
01/12/2017

Just on a drive through from Georgia to Washington (!!!)... had to make the drive twice and on both trips stayed at a Best Western Plus whenever I could because they have nice, clean rooms and wonderful beds!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We appreciate kind comments and loyalty to Best Western. Please visit us again whenever your travels bring you back to Billings. Our sincere thanks!

"Best Western Kelly Inn Billings on business"

4
28/11/2017

Very comfortable hotel during extended stay on business, quiet at night, good work out facility and pool. Loved fresh baked cookies in the evening and soup or chili for the days I worked late which was 99% of the time, close to the industrial plants if you are in town working at one of them

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your recent stay with us and giving us a great review. We appreciate our business guests and always want to provide the amenities they need while staying with us. It's our hope that you will choose to stay with us whenever your business (or vacation) travels bring you back to Billings.

"Great weekend away"

1
13/11/2017

Great location for young children. Excellent pool and water playground. Room was spacious. We had a suite that easily accommodated 5 people, a table for games, and 2 arm chairs for relaxing. Wifi did not drop.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for the very gracious comments about our hotel as your comments indicate you had a great stay. It's our hope that the "one" for our score was not indicative of your experience with us per your compliments about the amenities you enjoyed. Please visit us again soon!

"Great for Businesss or Pleasure"

5
03/11/2017

For Business travelers a great location to get off and on the interstate and visit Billings, for pleasure it allows access to the sites of Billings without fighting a lot of the traffic. A real bonus is its proximity to Cabala's and some great restaurants like Gusik's!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We appreciate your comments about our location - easy access to the interstate yet a little "off the beaten path" to avoid traffic. Thank you for the great review - we hope you will visit us again soon!

"Best"

5
31/10/2017

Always a plesaure to stay here! It is where we normally stay when we are in Billings.Friendly staff, clean facility, good location. It is pet friendly which is a must for us. The pet friendly rooms are nice and clean, no smell or icky floors unlike other places! The price is right. The decor is very nice.Pool, waterslide and hot tub are nice too. Breakfast is always good too. Can't say enough good things about it!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our return guests are the reason we're in business! Thank you for taking the time to post such a great review of our amenities and staff. We've just completed the remodeling of our first floor rooms to include laminate floors for our four-legged friends when they stay here with their families. We hope to see you again anytime your travels bring you back to Billings...we appreciate your business!

"Good first visit"

4
23/10/2017

We stayed for one night passing through Billings on the basis of the TA ratings. We were not disappointed. We did not know about the layout of the hotel but were happy to be assigned to a first floor room: all the convenience of a park-at-your-door mom and pop motel and all the convenience of interior corridors. Bringing the luggage in could not be easier, and we loved it. What we didn't love when we arrived in our room was the frantically barking dog that was so loud it seemed to be in the room with us. We promptly were given another room. I really liked the room layout and decor - it felt really spacious, and I liked not having carpet. The furnishings were nice, although the sofa was a bit worn. Unfortunately, and as the barking dog should have warned me, the walls here are quite thin, and we spent the evening listening to the family in the room next door. Fortunately they went to sleep around 10:30. Breakfast was all right but not special, and check out couldn't be any easier: leave the keys in the room and walk out the door to your car. We will stay here again, but I'll try to figure out something to minimize room noise.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your recent stay with us. It's our hope that your first stay won't be your last...please visit us again soon!

"Billings Best"

5
22/10/2017

The Billings Best Western Kelly Inn and Suites is an excellent place to stay when traveling in eastern Montana. They supply a quality experience at a reasonable price. They are pet friendly and have always taken great care of us on vacation as well as business

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you! What kind comments! We appreciate the time you took to give us such a great review but more than that, we appreciate your continued business. We look forward to seeing you again soon.

"Nothing would work"

1
19/10/2017

The a.c. didn't work the inside door wouldn't open with the key card the front desk clerk had to let me into my room the internet didn't work and the dryers wouldn't completely dry your clothes. The staff didn't fix anything and wouldn't move me to another room. I stayed two nights won't stay again.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
It's always our goal to create a wonderful experience for each and every guest who walks in our door...we are very sorry for the problems you had. As a team, our staff notes any problems and together diligently tries to fix any issues that arise. They did offer to move you to another room the first night, but because it was on the second floor, you declined their offer. We do apologize if their was any miscommunication on our part. Please note that we have a 24 hour internet technical support line with technicians who can usually trouble-shoot any connectivity issues. It's our hope you will stay with us again and give us another opportunity to better serve you.

"Great for kids"

5
13/10/2017

The pool area is great for kids! With the entire pool being shallow, even "non-swimmers" can wade around and be involved in the activities. The breakfast area is great and the staff were very friendly!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always appreciate knowing how much our guests enjoy our water playland with it's dumping buckets, beaver basketball and floating logs. Thank you for your kind comments about our breakfast and friendly staff...we hope to see you again soon!

"Great Staff and Great Hotel"

5
09/10/2017

I am driving cross country from the east coast to the west coast after a day of site seeing, i had to pull over and i found this gem along the way. What a great place to stay very quiet, the hotel staff is great and friendly, the main lobby reminds me of something out of a magazine. The rooms are great very clean and large, indoor pool on site and plenty of parking. And the way the hotel is decorated will put a smile on your face, throw in a great breakfast which was better then most.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Bears peeking in our windows...rock fireplace with rocking chairs...country lodge decor through-out the property...log exterior! It's our goal to create a relaxing Montana experience for each one of our guests from the moment they walk in our doors. Thank you for your gracious comments about our hotel and staff. Please come and see us again whenever your travels bring you back to Big Sky Country!

"Decent Location, Great Staff"

4
07/10/2017

Located near I 90, takes a bit of bobbing and weaving to get there as it is not right next to exit 446, but close; lots of fast food eateries nearby, 4Bs Restaurant in a Casino next door, otherwise a drive to anything nicer. It's a very nice lodge-like property that offers a great pool for families and a nice sitting area for breakfast. The hotel offers warm cookies at 5, a shuttle to and from the airport (call first and expect a 15+ minute wait) and a breakfast bag if your flight is early AM. All in all, the only downside is the location in the middle of what appears to be an industrial park. If you can overlook that it's well worth the price.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our location is a bit off the beaten path (hopefully that makes for a quiet, restful stay) but we're glad you found us! We always appreciate when guests take the time to let us know they enjoyed our amenities and liked the dining choices within walking distance. We hope you'll visit us again soon.

"Nice Hotel"

4
05/10/2017

The staff are very helpful and the lobby is comfy and clean. The rooms are well put together, though lack of accessible power outlets can cause some difficulty. I've stayed here a number of times and anticipate staying again in the future.

"Great stay"

5
01/10/2017

We were on the road visiting the western states for 3 weeks, staying only at BW'S. This hotel had by far was the most attractive, both outside and inside of any place we stayed. The staff were extremely friendly and helpful. Although we didn't use the pool, the kids that were using it were really enjoying themselves. We were assigned a ground floor room as requested since we have a service dog in training. The ground floor rooms were designed with a door at each end of the room allowing us to exit to the parking lot or down the hallway to the front desk. The breakfast had a whole variety of food and was available in a beautiful dining room. We will definitely be staying here next time we're in the area.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Your kind comments about our hotel and staff are very much appreciated. Thank you for taking the time to give us a great review and commenting on our decor that you found attractive and comfortable. We hope your travels bring you back to Big Sky Country soon!

"Decor was great"

5
01/10/2017

Really liked the Western Theme of decor in lobby and room Swimming area was a great place for kids. There were slides, , and water falls and it was a great family place. Location was near gas stations, restaurants, and easy access to freeway. Very quiet

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for your very kind comments about our water playland complete with slides, beaver basketball and water cannons. It's always great to hear how much families enjoy that area! We hope that you'll visit us again soon.

"AAA Service & Quality"

5
30/09/2017

Cannot come up with any improvements or changes for recommendations as everything was superb. From the staff to the grounds and rooms everything was as should be expected and will continue to stay at this location in our future travels to the west coast.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We can't thank you enough for your very kind comments about our staff and hotel! Our guests are our priority and our goal is always to provide a wonderful Montana experience for each person who walks in our door. Please visit us again when your travels bring you back to Big Sky Country.

"Cute exterior"

3
30/09/2017

The exterior of the hotel is cute with bears sitting or hanging around. The rooms don't reflect what the exterior is portraying but maybe that is to come. The hear/air are right next to the bed so the noise and blowing are right near you while trying to sleep. If the layout of the room was reversed, it would be more comfortable. The room had a sofa and was large. The bathroom could use updating as could the towels. It was clean and comfortable so I would still recommend staying there.

"Very clean-pet friendly"

5
26/09/2017

Extremely pet friendly and extremely clean for allowing pets. Even with pets staying at the hotel, you could not hear any noise from them. My room was very clean and fresh smelling. I have a beagle and she picks up every scent imaginable but never sniffed throughout the room. RARE!!

"family fun hotel"

4
25/09/2017

had a ton of fun! Great pool, lots of fun! Friendly service and nice breakfast spread. odd odor in the room but otherwise clean. The pool hours were also great as they were from 6am to 11pm which in other places we have had to wait until 10 to get into the pool. Perfect stay for a family with young children.

"Friendly, Quiet and Comfortable"

5
24/09/2017

Very nice, quiet location near the interstate. There is a 4-Bs Restraurant next door. Adequate parking and very friendly helpful staff. A very nice pool and an excercise room. The Breakfast was very nice with a choice of items for special dietary needs. Thank you!

"Very nice - excellent and friendly staff"

5
23/09/2017

Location was great. Hotel lobby/breakfast area and room were very clean. All the staff were extremely friendly and helpful (We were trying to decide on proceeding to Glacier National Park or cancel due to wildfires). The free breakfast offered quality fresh fruit (which is very nice), was well presented, and fresh. Our room and bed was extremely comfortable - had a couch besides the bed. We were traveling with a pet, so we could not get a top floor room - husband is a very light sleeper - so I always recommend a top floor room - from the noise above perspective. We found the hotel very quiet and peaceful. Handy for the dog. There is a family restaurant next door, you can just walk over, which is very convenient if you're tired. Would definitely stay again. Although I found the room price to be a bit high, there was no additional pet fee, which is unusual. We were very pleased with our choice. Thank you!

"Excellent Hotel Stay"

5
20/09/2017

We chose THIS Best Western hotel in Billings, MT because it were affordable. When we arrived it was located in a quiet and safe neighborhood. During our stay, we found the rooms were clean, had good coffee, toilets flushed good, and the bathroom had a good exhaust fan (leading to less humidity build-up in the bathroom). Free wi-fi was also a plus. The whole crew was very kind, honest and accommodating. Please thank Kirsten for being so nice and helping us with our check-out. On a side note: Earlier in the evening, I had tried booking a room at the Best Western Hotel in Gardiner, MT and the person at the counter told me that they had just raised their prices that weekend. I believe I was being lied to as the town was very busy with people coming from Yellowstone and barely any hotel rooms available. I believe they were taking advantage of the consumer as they wanted almost $300 to stay 1 night so I drove to Billings, MT and am glad I did.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What great comments - thank you for taking the time to post about your stay with us and all the amenities that made your stay enjoyable. It's our goal to offer competitive rates, clean rooms and friendly service as we want to build loyalty with the Best Western guests we serve. We hope to see you again whenever your travels bring you back our way.

"Like Family"

5
18/09/2017

The hotel staff ensures every guest is treated like family. You are greeted at the door with a smile and friendly conversation. Snacks in the evening and breakfast in the morning are like you are visiting family. The staff is quick to ensure any problems are seamlessly resolved.

"Great Stay....Fun"

5
17/09/2017

Wow! Love the Bear theme! The pool is a children's paradise. Hot tub was hot and strong. Room was super clean, everything worked. 24/7 coffees & Teas. Breakfast was a standard affair but plenty and hot. Tables were clean. Hotel employees were all nice and attending. LOL! The elevator has to be one of the slowest and...the staircases are arranged differently. We'll stay here again.

"Great place to stay"

5
13/09/2017

Clean, comfortable, and safe. Say Hi to Iris on the front desk she will make your stay a pleasure. Easy on and off the Interstate. Check out the Bears on the windows. One of the nicer places to stay in Billings.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for such a gracious review! We appreciate your comments about our hotel and especially your praise of our front desk manager. We appreciate your business and look forward to hosting you again whenever your travels bring you back to Big Sky Country!

"Great place to stay"

5
13/09/2017

Clean, comfortable, and safe. Front desk lady, Iris, makes your stay a pleasure. Good location, easy on/off interstate. Very quiet staff helpful. Check out the Bears on the windows. If it had a lounge it would be perfect.

"Overall good service and value"

4
11/09/2017

Friendly and efficient staff, quiet clean room, easy check-in and express checkout. Great hot breakfast items including freshly made coffee and waffles. Was close to interstate 90 and easy to find while driving.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
There's nothing like a great cup freshly brewed coffee in the morning! We serve Billings' own City Brew Coffee - thank you for letting us know you enjoyed it. We appreciate your comments about our customer service and convenient location right off I-90. Please visit us again soon!

"Great for kids! Great location!"

5
10/09/2017

We were pleasantly surprised by this hotel. The property is bear themed with wooden bears "climbing" on the terraces. The rooms are spacious with plenty of drawers and a refrigerator. The staff were very warm and inviting upon arrival. Throughout our two night stay each time we passed a staff member they would engage us in conversation. There is a mini water park in the pool area which is great for kids. My kids loved it. Great location. Close to restaurants, hiking, the zoo and more. They have a great breakfast which that is good for adults and children. I cannot say enough good things about this hotel. We will definitely stay again should we be in this area again. A+!

"Water Park type pool area great for kids"

5
08/09/2017

They had Water Park type pool area that was great for kids. For the adults a nice very clean hot tub. Our room had a fireplace and a large jacuzzi tub and was very clean and modern. The location was also great and very close to the zoo

"Nice"

5
07/09/2017

Really nice place, our room was ground floor, handicap, we could park right in front of our room and carry in our luggage, which was nice. The room was good size, no carpet, guess it was pet friendly. What was nice was we could go out the other door to the inside hallway to walk to the breakfast room. Nice breakfast room and good choice of hot and cold breakfast foods. It was cute on the outside, a floor or two above us were carved wooden bears climbing up. Also we could walk to the restaurant right next door, that was a plus too! We did have a little hard time finding the hotel, as saw the big Sign coming in for Kelley Inn on a billboard, WRONG one, so had to back track one exit!!

"Return visit"

5
05/09/2017

Love this hotel, great breakfast, pets are welcome! Lovely pool, great decor, western themed! Close to shopping, dining, the interstate. We have stayed here before and we will be back. Great family hotel!

"Adequate - but looking tired"

3
29/08/2017

Pros: pleasant staff, very good included breakfast, first floor interior hallway door and convenient exterior door to parking area. Cons: facility and room appointments have not been updated for the 10 years we have stopped annually. As the facility appearance has degraded, the room prices have increased.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for you kind comments about our staff, complimentary breakfast bar and the first floor rooms that many of our guests find convenient. We recently installed laminate floors in all our first floor rooms to better accommodate our four-legged guests and in January will complete new wall coverings in all our rooms..."stay tuned" for more upgrades!

"The Best"

5
28/08/2017

We absolutely love staying at this hotel! The staff is always so friendly and accommodating. Matt and Errick are wonderful to be greeted by after a long day. The hotel décor is very inviting and relaxing.

"Children's paradise"

5
25/08/2017

What a beautiful hotel with a pool that is superb for the children as well as adults to enjoy! It is so much more than just an ordinary pool! I would highly recommend this hotel for a family gathering!

"Best Place to stay in Billings MT"

5
25/08/2017

Convenient, close to I-90, new, clean, parking, (may leave car at motel and travel), close to Kings Mall, and several restaurants. Friendly staff. Ground level rooms with inside and outside doors for convenient access to auto to load luggage. Gas stations close by, as in a quick stop for an egg McMuffin for an early start....

"Great value, kid and pet friendly"

5
22/08/2017

Very satisfied. The staff was friendly and knowledgeable. Pet friendly- lots of outdoor grass, poop bags. door from room outside for easy pet outdoor access. Nice hardwood floors in room, comfortably room overall. The pool area was fabulously fun.

"Great Family Hotel"

4
19/08/2017

We stopped over in Billings at the end of our vacation. After a long day on the road, the amazing pool was a real treat for the kids and grown ups! The pool is the centerpiece of the hotel and for good reason. It's a mini waterpark and and is large enough for several families to be inside at once without having to be touching one another in the pool. We had a King room with a sofa bed. We paid the extra $10 (which I don't agree with) for a roll away cot. There was no indication at the time of booking that this would be an extra fee. Anyway, there was ample space in the room for the additional bed. There was a microwave and a small fridge in the room. The beds were all quite comfortable. The room, the hotel and the pool area were all very clean. The hotel is located near a variety of restaurants and a short drive from others. There is a gas station and other amenities within driving and walking distance. The hotel staff were pleasant, efficient and helpful. The breakfast was excellent. Hot and cold choices, including waffles, biscuits and gravy, cereal, toast, eggs, fruit, etc. The exercise room leaves a lot to be desired. I make use of these facilities at every hotel I stay at and chose not to because of the small space and the lack of decent equipment - possibly one of the worst exercise rooms I've seen in a Best Western. Overall, this was a great experience and I recommend the spot for families.

"Great Place To Stay In Billings, MT"

5
19/08/2017

The room was ready before check in time but elevator not working. They were very gracious with letting us sit in lobby and wait. My husband went upstairs and took a short nap. They offered to carry our luggage up to the 3rd floor but we told them that was not necessary. We left our cars with them while on a vacation. It was great. They took us to the airport and picked us up after we returned to Billings. We stayed again when we returned and will stay there again in the near future!

"Best Ever Family Hotel"

5
18/08/2017

Thanks to Trip Advisor we found this kid friendly, pet friendly wwonderful hotel on our way thru Billings MT! It was Perfect for weary travelers, restaurants nearby, no pet fee, fast checkout, indoor and outdoor entry plus a super breakfast!! Everything was first rate, friendly staff and great amenities.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for rating our property so high! Our first floor rooms with direct access to the outside are a favorite with our guests who are traveling with pets especially since we do not charge any fees. We appreciate your comments, too, about our staff's friendly customer service. Please visit us again soon!

"Awesome Hotel!"

5
17/08/2017

We stayed here for 3 nights in August and it was fabulous. Cookies in the lobby when we came in. Nicely stocked breakfast area (I could have done without the TV, but I get many people like to get their news over breakfast). The soda machines were well stocked and an attraction within themselves. The kids (12, 13, and 9) loved the pool area and water features. My youngest has sensory issues and so getting him into the pool helps him regulate and become so much more enjoyable to be around. I was a little worried it would be too shallow from the pics but it was perfect (1 foot deep and the shallowest and 3.5 feet at the deepest, I believe). Not an option for swimming laps, but perfect the the kids or parents with a refreshing dip.

"Wonderful stay "

5
15/08/2017

Very nice stay clean,comfortable bed,we had a jacuzzi in our room. They had a nice pool and an excellent continental breakfast. Another nice feature was it had a very nice Montana flare. Friendly people and kid friendly. Highly recommend

"Kelley Inns"

5
14/08/2017

Clean, friendly and helpful staff, reasonably prices. Have stayed with children before and they love the pool and slide. I left my keys in the room and staff contacted me to notify that they were mailing my keys to me. Went above and beyond. They are always helpful when I have stayed with children or while on business. I would recommend this as a place to stay no matter what your reason for staying. The rooms are larger and quiet and the pillows are soft.

"Rustic log-style hotel with standard rooms"

3
11/08/2017

OK. Friendly service, good standard rooms. A bit old and old (mountain) style - nothing modern about this hotel. Nice indoor pool with fun facilities for kids. Poor breakfast - no coco/Ovaltine drinks for kids, just coffee or tea.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your recent stay and the friendly service you received. Our water playland is a featured amenity at our hotel and families seem to enjoy the slides, water canons and beaver basketball. Our hot chocolate mix is not usually offered during the summer months but we do have milk, almond milk and three types of juices. Please note that we continue to update our property with new laminate floors in many of our rooms, new wall finishes, !etc..."stay tuned" and please visit us again!

"Unique and Cozy"

5
10/08/2017

This was a fun hotel, unique and definitely makes you feel like you are in Big Sky Country! Everything was great, room was clean and comfortable, breakfast was great and well stocked until closing time. Staff was courteous and professional. Pool had a play area for kids...awesome for kids to have fun and play. Rate was a bit high for us at this Best Western. We normally receive military rate from all our hotels, but was told they don't offer that rate to military during the summer months. Overall, a nice place to stay.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about the amenities you enjoyed during your stay with us! It's always great to hear that our guests enjoy our fun water playland, an expanded continental breakfast with hot meat and egg options, evening snacks - all inclusive in the price! While we are in our summer season when prices are higher, please know that our military families are always offered one of our bigger discounts - your service and sacrifice are appreciated! Please visit us again!

"Fantastic hotel"

5
09/08/2017

This was a surprising hotel reservation. The staff is absolutely great and friendly from the moment you walk in until you leave. Quaint rustic wilderness theme. Cookies on front desk were a nice treat. We didn't use it, but the pool area with slides and stuff look nice for families. Definitely recommend.

"Best Western"

5
09/08/2017

This hotel is awesome! The staff are super friendly and very helpfull. The hotel accepted pets and was close to a beautiful park. There were a couple of choices close for food at dinner time. We chose Popeyes and brought it back to our room. The room and bed were fine and no issue with our dog.

"Cabin ambiance and great location"

5
08/08/2017

We loved that our hotel room opened to the outside as well as into the hallway. Staff was so helpful, even providing us a map of all ice cream shops in Billings when we asked where we could find an ice cream shop. Location was great, very close to downtown without being downtown and very close to the freeway. Laundry facilities were a big plus.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
No vacation is complete without ice cream! Thank you for letting us know you appreciated the ice cream map produced by VisitBillings. Please visit us again soon!

"Great Hotel in Billings A Must!!"

5
08/08/2017

I was so impressed by the quality of the Best Western Kelly Inn and Suites in Billings, MT. Upon check in I was greeted so nicely. Our room was a theme suite and my wife and daughter were so impressed by the size and the appointed décor of the room. The pool was very impressive and we all enjoyed the breakfast and the items available. Great place to stay.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Your gracious comments are very much appreciated! Thank you for taking the time to let us know how much you and your family enjoyed your stay with us...from your welcome upon arrival to breakfast in the morning before you left. Please visit us again!

"Always an awesome stay:)"

5
03/08/2017

We always enjoy our stay here and would highly recommend:) Warm and cozy! Very welcoming environment:) The staff are awesome and do everything they can to make sure that your stay is everything you need:)

"Really nice place; no charge for pet!"

5
01/08/2017

This was a super find. Friendly, helpful staff. Nice room. Clean and cool. Truly dog friendly from check in treats to lovely, clean grass areas, to no charge for pets (unlike some other Best Westerns and Marriotts!!!!). Cookies at 5 were an unexpected treat. Breakfast was a bit better than some chains. The best fresh fruit selection I have seen with huge, fresh apples, clementines and bananas. Guest laundry well maintained and only $1.25 a load. We did not use the Water play area but it looked like fun for grown ups and kids who were in there. Northwoods lodge decor and a huge stone fireplace in the lobby. My husband said this was one of the best stays we have had in a chain property.

"Great hotel"

5
30/07/2017

Clean spacious rooms, good breakfast and fun pool for kids, close to good shopping, gas, and dining. Decor was right for the area. Staff gave me the rewards rate even though I was not a member. I'd stay her again.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for giving us such a great rating and posting about your recent stay with us. We appreciate knowing how much guests like our location (close to great shopping and dining), yet off the interstate in a quieter area of Billings. Please visit us again!

"Great service. Very clean."

5
27/07/2017

Loved this place. Staff was really friendly, answered all my questions and helped us out when we needed trailer parking (for no extra fee). The clerk also put us in a 1st floor room to help with trailer unloading. I really like the inside - outside access to the room. Kids loved the pool area. We would definitely stay here again if in the area.

"Room Not clean"

3
26/07/2017

First off there was hair in both beds and all over in the tub. And room was not vaccumed because there was still stuff on floor. I let the front desk know they did nothing about it so I am very dissatisfied

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always strive to give our guests an experience that exceeds their expectations but in your case, we did not. Thank you for your gracious e-mail to us and that you will be back to stay with us. We sincerely appreciate another opportunity to better serve you.

"Great customer service!"

5
25/07/2017

Spent one night. Our car rental reservation was cancelled. Hotel shuttle picked us up from airport. Matt helped us to brainstorm options for transportation. Extremely professional and helpful! Beds super comfortable and breakfast was delicious! Can't say enough good things about their helpfulness (especially Matt).

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We're here to serve our guests! Thank you for taking the time to comment about our front desk attendant who was able to help you find alternative transportation when your can rental was canceled. We hope that you did not encounter anymore problems on your vacation...please visit us again!

"Billings Mt stay"

5
25/07/2017

This hotel is beautiful. The décor on the hotel and in the rooms is fantastic. It is located next to a very good restaurant & in an ideal location close to the interstate. The rooms were very nice & the breakfast was also very good. A wonderful place to stay. The staff was very friendly & helpful.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always appreciate when guests comment about our country lodge décor. It's our hope that guests will walk into our lobby, see the fireplace seating area, smell the fresh baked cookies and feel welcomed "home". Thank you for taking the time to give us such a great review. We hope to see you again soon.

"Nice Hotel, Great People"

4
23/07/2017

Stayed here in the middle of a cross-country move. The ladies at the front desk were wonderful, the facility is really nice and the restaurant next door was a plus. But mainly the clean sheets and big bed felt heavenly!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
There's nothing like fresh linens on a comfortable bed at the end of a long day of traveling...thank you for commenting on ours! It's our hope that the rest of your cross-country travels were pleasant and enjoyable, but please come back and visit Big Sky Country again.

"lovely room quiet stay"

5
20/07/2017

I really enjoyed this hotel. I had stayed once before and I will definitely stay here again, The staff was very personable and kind. My room was clean, comfortable and I enjoyed the nature photos and motifs throughout the hotel. The location is very comfortable for travel. I was travelling with a broken ankle and was so pleased to have such a comfortable stay.

"Best hotel in the trip to date!"

5
19/07/2017

This was by far one of the best hotels we'd stayed in on this trip! Friendly staff, very clean, swimming pool was fun and breakfast was tasty and fresh! Highly recommend it! Decor was warm and very representative of mid-western decor!

"Excellent stay"

5
19/07/2017

We always stay at this hotel when we go to billings and it's always a wonderful stay. Everyone who works there is great. The rooms are always very clean. Breakfast is great wide choice of options. Highly recommend this hotel

"Family Reunion of the O'Neil Clan"

5
17/07/2017

The Best Western Plus Kelly Inn in Billings , Mt. was excellent. The staff was very helpful and friendly, The rooms were clean, the furnishings were updated and the beds were comfortable. They also had a pool that was great for our grand kids with water slides, small water canons for spraying each other and other items to make sure everyone got very wet. The breakfast had a good selection of items and tasted very good.

"Choose this hotel!"

5
16/07/2017

We had such a nice stay at this hotel. Loved the décor, and staff was so friendly! Rooms were large and clean, bedding was nice, and loved the pillows. The breakfast room was kept up well and good choices were available. You will not be sorry you choose this as an overnight stop.

"Great Stay"

5
12/07/2017

Great hotel, we pulled in last minute and they had a room. Very friendly and kind staff. Rooms were great. Pool was amazing. Breakfast was nice. We would stay here again, and we would recommend this to people. We had just come off a 10 day vacation and this was the last hotel we stayed at on our drive, and we all thought this was the nicest one of the 4 hotels. We wished this was our hotel the whole time.

"Hotel stay"

5
10/07/2017

This hotel was great! I stayed with my parents who were in their late 60s and my 4 & 2 yr old. We came from out of town and I called to see if we could check in a bit early. Holly was very nice and made it work for us. The room was super clean. No complains at all. The pool/water area was fabulous. The tile was slippery but that's to be expected. The boys had a blast. The continental breakfast was perfect. We had a wonderful stay and highly recommend this hotel!

"Western Trip 2017"

5
10/07/2017

We arrived after a long drive from Rapid City tired. Check in was quick and friendly. Staff were nice and the breakfast was great. Rooms were great and beds were just like at off. Spent one night and off to Yellowstone on the Beartooth Byway.

"Yes, Yes, Yes"

5
10/07/2017

We stayed with our grandsons on our way to our daughter's in Wyoming. The boys,7 and 14, loved the pool. The room was nice and clean and the breakfast was yummy. I (grammy) especially loved the Seattle's Best coffee both in the room and in the breakfast area. On our way back to Canada, my husband and I decided not to drive as far as we had originally intended to because we wanted to stay here again. The staff were helpful and friendly.

"Nice place to stay!"

5
10/07/2017

I've stayed at this hotel several times over the last few years while I'm in town for the Yellowstone Valley Kennel Club dog shows. The staff is friendly, the rooms are clean and it has a nice area to exercise the dogs. This hotel is also quite, easy to get off and on the interstate and just a nice overall pleasant stay!

"Stay"

5
05/07/2017

Love the hotel. Love the evening cookies. I wish the breakfast would have real eggs and better quality bacon and sausage. One of my favorite hotels inBillings. I can't wait for the new restaurant across the street to open. The only reason we don't stay there every time we are in Billings is the fact there wasn't a good restaurant in walking distance.

"Great hotel"

5
05/07/2017

Clean rooms and overall, friendly and helpful staff, great breakfast including fresh frui and a fun pool area with slide. The location was a little tricky to find but the good thing about this is that the hotel is not near a busy street.

"YES: BW-Plus Kelly Inn & Suites in Billings, MT !"

5
03/07/2017

On the way from Coast to Coast, we were very pleased with the welcome and quality of accommodation by the BW-Plus Kelly Inn & Suites in Billings, MT. Excellent value for the price Plus a caring staff; from booking on the phone while on the way to departing rested, fed and ready to move on westwards ....

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to give us such a great review. There are many great hotels from coast to coast so we appreciate knowing you felt we were an excellent value while on your trip. Please visit us again when your travels bring you back to Big Sky Country!

"Motorcycle friendly"

5
01/07/2017

We were getting tired and wanted to get off the road. Lucky for us we found this hotel. We were greeted by a friendly young lady named Holly and she made sure we had a room on the first floor so we could see our motorcycles, which we could park right outside our door. Also, the hotel has a place you can wash your motorcycle!!!!.This hotel is beautifully decorated and the breakfast was better than most.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our "two-wheeled" guests are important to us! We want to make sure that when traveling, cyclists find our hotel convenient for all their needs. Thank you for your kind comments about the amenities you enjoyed and especially about Holly's customer service. We look forward to hosting you whenever you visit Billings!

"Great Spot/Great Staff"

5
28/06/2017

My family stayed here for a week at the beginning of June. We were in the process of moving here permanently and waiting for our house and household goods to become available to us. We arrived very late at night and Errick at the front desk made check-in so easy. He was so friendly and helpful. The rooms were very clean and the breakfast buffet was outstanding. We enjoyed swimming in the pool a few times and found it to be fun and well-maintained. The decor around the entire facility gave it a nice extra touch. The most important feature though, was the excellent staff...from the front desk, to the breakfast area, to the cleaning crew, everyone we met was happy and helpful. No complaints here...a great place to stay!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Reviews like yours remind us why we're in business! Thank you for all your kind comments about our hotel's amenities and our staff's customer service. We appreciate knowing that your stay with us was enjoyable - we hope to see you again whenever your travels bring you back to Big Sky Country!

"Great Decor"

4
28/06/2017

Loved the lodge look. Very enjoyable stay.Good breakfast. Big comfortable rooms. Pool was more suited to little kids. More like a water park. But it had a good hot tub and my daughter liked it. The staff were very helpful locating restaurants and shopping.

"Great Hotel"

5
27/06/2017

If you are traveling through Billings. this is the place to stay. Great in every way. Convenient location, great decor, excellent breakfast, friendly and efficient staff, beautiful pool, nearby dining, quiet.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Reviews like yours are very much appreciated as our guests' positive comments are the best advertising we could ask for. Thank you for letting us know how much you enjoyed all our hotel amenities and our western hospitality. Please visit us again when your travels bring you back to Big Sky Country!

"Wow!!!!!"

5
25/06/2017

From driving onto the property and until leaving one has the feeling of a great hotel. Perfect staff, perfect room and of course a geat breakfast. Everything looked a feeled fresh and new. If we only had our granddaughters with us they would have gone wild in the pool with all the equipment to make a childs day. It appeared all the kids were having a great time of it in the pool and play area. One should try the restaurant next door.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
How we appreciated knowing that we "wowed" you during your stay with us! Thank you for giving us such a great review. We love hosting both the young and "young and heart" so please bring your grandchildren with you when you visit us again! Again, our sincere thanks!

"Great place to stay"

5
24/06/2017

A great experience. Bed was outstanding. Love the lower level outside entrance. Staff was outstanding. Location was very handy. Love this place.Express checkout was a plus. Pool was busy, great for kids and adults. Hotel was very clean.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What great comments - thank you! It's always our goal to not just meet but exceed our guests' expectations. We appreciate that you took the time to post about your stay and hope you'll visit us again whenever your travels bring you back to Billings.

"A decent option in Billings"

3
21/06/2017

Very attentive staff, clean rooms, great pool area for those with small children, convenient location. Surrounded by fast food options (KFC, McDs, Dairy Queen, Subway, BK, Sports Bar with AWESOME food) and multiple gas stations right off the Interstate.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for letting others know the things that you appreciated during your recent stay with us. We always appreciate the time our satisfied guests take to post what made their time at the Best Western Plus Kelly Inn & Suites enjoyable. We'd love to host you again!

"Bears nice Hotel"

4
20/06/2017

Loved the little bears decor especially the ones on the outside of the building. Room was very clean, lots of very soft towels. Would have been nice to have some conditioner...but no big deal. We didnt use the swimming pool but some kids we talked to said it was great fun...spraying fountains, water slide, climbing nets over the water etc. Our room was not near the pool so it wasn't noisy at all The breakfast left something to be desired ...not bad...not good! Staff was very friendly. We only stayed one night but it was enjoyable. I would stay here again. Would ask for one of the " bear" rooms next Time!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your stay with us. We appreciate knowing the the little things - like soft towels - were amenities you noticed. We hope you will visit us again soon and when you do, please request a bear room!

"What a place!"

5
20/06/2017

We stayed here on our way to Glacier National Park. Everything there was so wonderful I did not want to leave! Our room was very big and had a jetted tub. We were next to the elevator but never heard it at all. It was in a good location and everyone was very helpful. The décor of the room was great as well as the largest bathroom I have ever seen!!! The beds were way to comfortable and the shower was even better. I am stopping back there on our way back and can't wait. The only problem I encountered was the pool - if you are a adult- forget it, this is a kid friendly pool only and you take your life in your hands when you go in there!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What better way to relax after a long day of driving than in one of our jetted tubs! Thank you for all your kind comments about our helpful staff, amenities and country lodge decor. We appreciate that you will be returning to stay with us on your way home. Hopefully you can spend a couple days and visit Pompey's Pillar, Pictograph Caves, and our museums during that time. Again, thank you for taking the time to post about your stay with us.

"when i am on the road vacationing i look for BW Plus rooms."

5
19/06/2017

I like to stay at Best Western Plus when I am on the road. When the price is right. I really enjoy the breakfast, inside pool and the inside exercise rooms, the give me inspiration to make a choice to work out or not.

"A huge hit with the kids!"

5
16/06/2017

We stayed at this hotel after a long day of driving and it was absolutely perfect for the kids to wind down after being cooped up in the car all day. The mini water park was awesome and kept them entertained for over an hour. The room was spacious with plenty of room for a family of four and a dog. I appreciated having a room with outdoor access for late night outings for the dog. The breakfast in the morning had plenty of options for everyone. I would highly recommend this hotel.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our sincere hope is that our hotel is not just a "stopover" on the way to your destination, but a wonderful part of your vacation experience. Thank you for your comments about our water playland with its fun features that entertained your whole family. We appreciate the recommendation and hope to see you again soon.

"Super!!!"

5
15/06/2017

We have stayed at your motel since our daughter Isabella was a toddler. She is now 12-years old. It's totally safe there, we are very happy & feel safe with everyone just friendly always. We love the look, the food, the workers!

"Great place to stay"

5
15/06/2017

This hotel is one of the best I have ever stayed at. The pool is so kid friendly and we have enjoyed it every time. My kids love to stay here. The one thing we didn't like was that the ground floor room we had this time had vinyl flooring and not carpet and it was cold to walk on. It is quiet to stay at.

"Nice Hotel Great Staff"

4
14/06/2017

This hotel is conveniently located with easy access, which is welcomed after a long days drive. The staff at check in and check out were very friendly and professional. The room on the third floor was huge and quite quiet. The pool area is a kids dream, but we like only a hot tub. And during our stay there were not too many chlildren running and sreaming. Which made it nice. All in all, I would stay here again.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you! We enjoy hearing that our guests are welcomed and served by our professional and accommodating staff. Although vacations are fun, we appreciate knowing that after a long drive you found our hotel quiet and relaxing. Please visit us again whenever your travels bring you back to Big Sky Country!

"nice clean hotel and friendly staff"

5
12/06/2017

We stayed here one night on 6/9/17. The room was clean and spacious, the bed was comfortable, the decoration looked good, the breakfast was standard with cold and hot food and very good, the check in was fast and the staff was helpful. We were on the second floor, when we opened the curtain and saw a bear on the window, it was so fun to see it even though it was fake.:) When we were leaving, the staff asked me if I left the bear behind the window, she was so friendly and funny. Great experience!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
From the moment our guests drive up to our doors to their final good-bye, we strive to give each person a warm Montana welcome. Thank you for all your comments about our hotel, our "bears" (some of them even have names), but especially thank you for your comments about our staff. They are the ones who are truly the success of any business. Please visit us - and our bears - whenever your travels bring you back to Big Sky Country!

"stay"

5
12/06/2017

awsome we had a comfortable stay and the food was awsome .the building was clean and well maintained. we cam =e to town for a concert with garth brooks it made a comforatable day trip good. whhy so many words to fill in

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We appreciate knowing how much you enjoyed our hot breakfast and clean rooms when you came to Billings for the Garth Brooks concert. Thank you for taking the time to post about your stay and please visit us again soon!

"Holly Rules!!!"

5
06/06/2017

This hotel lives up to all it advertises - you will not be disappointed. Clean, updated, comfortable rooms; every staff member available to help you at a moment's notice. The pool area is a child's dream.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We so appreciate your comments - thank you! The positive "testimonies" of our satisfied guests is the best advertising we can receive. Please visit us whenever your travels bring you back to Billings. P.S. We also think Holly "rules"!

"The BEST Best Western"

5
05/06/2017

The only place I will stay in Billings! From the staff to the pool this hotel is great. I asked my grandkids what was the best part of our vacation. Their answer was "THEPOOL". Clean comfortable rooms and the fresh hot cookies everyday are an added bonus!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We enjoy hearing our guests' "water playland" stories - thank you for sharing that we were the highlight of your grandchildren's vacation. We appreciate that you took the time to post about the comfortable rooms and hot cookies you enjoyed...please come back and visit us again soon!

"Best of Billings"

5
03/06/2017

My husband and I have stayed here at least 3 times within the past year and a half...visiting our son who now works in Billings. This hotel is the best...It is clean, good breakfasts, and the best brewed morning coffee you can imagine. The staff at the desk are always friendly, most helpful, and professional. We have early return flights, and the guy who Picks us up ..greeted us on time, with a smile, and so friendly at 4:30am. We love staying here and appreciate all they do to make it an enjoyable Hotel visit.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always appreciate knowing what creates a great experience for our guests. Thank you for commenting on breakfast and our locally roasted "City Brew" coffee and the customer service you receive when you stay with us. Please visit us again soon!

"Fun family friendly hotel"

5
30/05/2017

Love this hotel. My kids love the pool. It's always clean and very friendly helpful staff. Breakfast is always good and I would like to thank the lady who works very hard in the kitchen. It is always busy and she is right on top of making sure the food is warm, fresh, and plentiful!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for such gracious comments about our staff and especially about our breakfast bar attendants. It's always our goal to create a wonderful stay for our guests...from a warm greeting as soon as you walk in our doors, fun in the water playland for the whole family and a good breakfast before you travel on. We appreciate that you took the time to post about your stay and we look forward to welcoming you back whenever your travels bring you back to Billings.

"Great hotel"

4
26/05/2017

Friendly staff, amazing pool for kids, fresh cookies, great, varied breakfast. They were organized, prompt and the rooms were plenty spacious. It is also centrally located within a mile of many restaurants and coffee shops. We had a refreshing stop on a very long journey. Thank you!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for choosing us to host your stay in Billings! It's always fun to see how much our guests enjoy our water playland - complete with slides, beaver basketball, floating logs and climbing ropes - and it's a free amenity for our hotel guests. Your positive comments are very much appreciated...please visit us again soon.

"Great Family Hotel"

5
18/05/2017

Pros: Play pool, hot tub, laundry, fitness center, breakfast, location Cons: None Stayed here May 15, 2017, with my wife on a business trip. Perfect location without any road noise. Room was quite comfortable with a good bed and refrigerator. The pool is a play land for kids, and there is a hot tub in the same area. Not ideal if you don't like kids, but it was quiet when we went in after 9pm. There is a walking trail behind the hotel that I used for my morning run, but discovered it is less than 1 mile long. Still, better than just streets. Staff was very nice and professional.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your recent stay with us. We appreciate knowing what amenities our guests enjoy (i.e. walking area, water playland and quiet atmosphere). Please visit us again whenever your travels bring you back to Billings. Thanks again!

"Great service in all departments"

5
17/05/2017

We stay in this motel every time we go through Billings. They treat us like family and everyone goes beyond to help us. The rooms are always comfortable and clean. It is in a nice location close to the interstate.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our return guests are like family! We appreciate knowing that you feel "welcomed home" when you walk in our doors. Thank you for taking the time to post such kind comments...thank you for choosing our hotel when your travels bring you to Billings.

"Great Stay"

4
13/05/2017

We didn't stay here long, one night as we were passing through to our final destination, but the hotel is super cute, had a great breakfast and was pet friendly. The only downfall I could say, and I know booking through a third party site doesn't always guarantee the best rooms, but we were on the second level about mid way down the hall, which made it difficult to get my dog in and out of the hotel. Otherwise, room was very clean and large and was in a nice location just off the highway.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We appreciate the time you took to post about your stay at our hotel. It's always great to hear when our guests enjoy our country lodge décor and hot breakfast. We do try to honor requests from all our guests whether made directly with us, on our official Best Western website, or with a third party reservation partner. Many requests are made for our first floor rooms but we try to accommodate in the order reserved. Please visit us again soon and thank you!

"best montana gem"

5
13/05/2017

Nicest pet room we've had ever. Love the giant TV. Nice touch. There are cheaper places to stay in Missoula but I reccomend spending little extra for this property. Best beds, big TV, and pets rooms on bottom floor by the back door. Comfy

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for your comments about our hotel and the amenities you enjoyed. We hope you (and your pet) visit us again whenever your travels bring you back to Big Sky Country.

"BW Plus Kelly Inn & Suites does it again"

5
09/05/2017

This was our 5th stay at this hotel and we love it more with each visit. They have an excellent attitude toward pets, it is a beautiful hotel, and the staff is always friendly and helpful. The surrounding area includes a nice fitness center with great drop-in rates and a walking path, both of which we appreciate. We love this hotel.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We never take for granted the time our guests take to post about their experiences with us. Thank you for such gracious comments about our staff, pet policy and hotel amenities. We hope to see you again whenever you come back to Big Sky Country!

"Very Nice clean motel very friendly would definitely stay again"

5
07/05/2017

Very friendly would definitely stay again breakfast was great area was clean felt safe. Rooms are big and clean had no problem at all Internet was good pool and hot tub are awesome give this hotel a10

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for your great comments about our breakfast, water playland, and giving us a "10"! We hope to see you again in the near future!

"Best Place in Billings"

5
24/04/2017

We stay at this hotel every time we travel to Billings or the surrounding area. The staff is awesome the rooms are excellent! They are always very accommodating and even if they are busy they always greet you with a smile! We travel with kids and dogs at times and we have never had a problem or issues. Love this place!!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What wonderful comments! Our return guests are like family...it's our hope you will always feel like you're walking into your home each time you visit us. Thank you - we hope to see you (and your family) again soon!

"Favourite hotel"

5
20/04/2017

We always look forward to and enjoy our stay at the Kelly Inn whenever we are in Billings. I especially appreciate the comfortable soft beds and many cozy pillows. The breakfast is exceptional. We are always treated like royalty!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our guests are royalty! Without the loyalty and business from repeat guests like you, we would not be in business. Thank you for your great comments about our breakfast, beds and especially our staff. Hope to see you again soon!

"Great Hotel For Couples or Families"

5
14/04/2017

We stopped at the BW in Billings on night during a cross country drive. The hotel has a fun energy. We are two 65+ adults, there were many families with children, and the room was quiet! The pool was set up to make all have fun and feel welcome. The outside and inside decor was welcoming and made me smile. I'm so glad we stopped here!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post such great comments about our hotel with its country lodge atmosphere and water playland. It's always our goal to create a welcoming, enjoyable experience for our guests. We appreciate knowing that you were glad you stayed - please visit us again!

"Great place to stay"

5
13/04/2017

There was a very nice and helpful staff. The room and the rest of the hotel was very clean and comfortable! The complimentary breakfast was very good with a great variety. My daughter had a great time in the pool! It was a great stay and very affordable!!

"Great Stay"

4
09/04/2017

I was very impressed with the employees and overall stay at this hotel. I wish there were more healthy options to eat at breakfast, as well as a fan in the fitness room as it got hot when exercising. Room got quite a bit of outside noise from other guests. Overall, clean, comfortable, great stay!

"Great place"

5
08/04/2017

This was a really great hotel with awesome fun swim/play area for the kids. Though some of the staff seemed like they didn't want to be bothered by us. We had ordered pizza since we were in town to visit family and asked if we could eat in the lobby/breakfast area. We were rudely told no as they didn't want to have to clean the area again. After some persuasion from my Aunt, they allowed us to use their conference room. It all worked out, but they could have been a little bit nicer and accommodating. We also really loved the hardwood flooring in the bedrooms, it made it seem so clean.

"Poor Customer Service / Common Areas not clean"

1
08/04/2017

Due to circumstances beyond our control we were advised to leave Billings due to an impending spring snowstorm. Lacrosse tournament organizers advised everyone in Attendance to leave town . Tried working with desk staff and they were unwilling to work with us and instead stated that they must charge us for another full night. Certainly within the letter of the contract for staying with them but not very customer friendly. Will not stay at a Best Western Hotel again. Other chains have been more accommodating for similar circumstances. My advice stay with a large national chain like Hilton or Marriott.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
It is always our goal to exceed our guests' expectations but we do apologize that in your case we could not accommodate your request. Please know that most team families knew about the schedule change in the morning and our staff was able to make the changes for them when requested earlier. Other families chose to stay the rest of the weekend and enjoy our hotel even though some games were cancelled. Our housekeeping staff works diligently to maintain our common areas, but with the traffic back and forth from the fields during the rain, I am sorry that you found our public spaces not as clean as we would like them. It's our hope that you will reconsider and give us another opportunity to better serve you.

"Phenominal Hotel!"

5
31/03/2017

We are traveling through Billings to Butte and needed a place for the night. After being told another hotel would not give us the non-smoking room or crib for our son that we had requested/reserved and were told to find another hotel at 1am, we walked into Best Western. The manager on duty at the desk was very welcoming and happily gave us a crib and helped us with everything we needed. Every employee we interacted with had a smile on their face and asked if we needed anything. The room was very clean, and very comfortable. The crib was delivered to the room and fit with more than plenty of room to get around it and enjoy the very large room. The breakfast was great, had everything we needed/wanted and more. The pool area, although we didn't have time to use it, looked amazing. It had a slide and looked like a small water park! We wish we could have stayed longer and been able to use the pool! We would stay here again in a heartbeat if we are ever in Billings again!

"Good Deal for the Cost"

5
30/03/2017

This was probably the best hotel we've ever stayed in for the cost. It is very clean, service was great, and the included breakfast included a variety, including meat and eggs. The pool and hot tub were also a good amenity. We liked the hard floors in the rooms also, seemed like it is probably much cleaner than carpet.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always appreciate the time our guests take to let us know how much they enjoyed their stay with us. Thank you for commenting that you felt the price paid to include all the amenities (i.e. expanded continental breakfast, water playland and hot tub area) was a great value. We, too, feel the hardwood floors are easier to keep clean and hope other guests like you will appreciate our commitment to cleanliness! Please visit us again soon!

"Great Place To Stay"

4
23/11/2016

We stayed at Best Western Plus Kelly Inn in Billings, loved having outdoor entrance plus hall entrance. Staff was very attentive, nice pool and business area. Small continental breakfast but for us very satisfactory. Hostess kept everything full and right there to help if needed. Comfortable beds and great coffee pot.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post such kind comments about our hotel...it's much appreciated! We hope you'll visit us again soon.

"All the way around, GREAT!"

5
20/11/2016

This is one of our favorite Best Westerns. The outside decor, rooms, staff and amenities are top notch. The breakfast fare is the best - REAL eggs, sausage and all the bread products you could want, check-in and out, very easy and accommodating.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
A simple "thank you" never seems enough to express our gratitude to our loyal guests. We never take for granted the time our customers take to let us know how we're doing...we appreciate your gracious comments about our staff, breakfast and décor. Please visit us again soon (and enjoy your holidays)!

"Best Western Kelly Inn"

4
17/11/2016

This is one of my favorite hotels to stay at when traveling to the Billings area. Very courteous, pleasant, helpful staff and clean, comfortable rooms. Easy access on and off the interstate and close to restaurants and shopping.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We always appreciate kind comments like yours and your return business. Thank you for commenting on our staff and convenient location. We hope to see you again soon, especially during the holidays when we offer some of our lowest rates of the year for family celebrations! Happy Thanksgiving!

"Clean & Comfortable"

4
15/11/2016

We stayed here during a buisness trip & found this Best Western very comfortable. The decor was charming & we loved the little black bear that looked through our outside window. Our room was clean & comfortable. It would be nice to have the TV mounted on the wall so it wasn't so low. I like that the A/C was quiet & you had the option of leaving the fan on. Loved that! Breakfast was your basic fare for a hotel but lots of options. We also liked the location as you could access all the main areas of Billings easily. We would stay here again. I liked staying on the third floor. Oh & there is a gas station close by, very convienent.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for your very gracious comments about your recent stay with us. We appreciate knowing that you found our hotel was in a good location, that you found your room clean and that you loved the bear "peeking in your window". Please visit us again!

"Front Desk gentleman (Shane) was amazing, excellent customer service and very accommodating."

1
06/11/2016

When we arrived in our room after midnight we found a closet full of used dirty towels from previous guest. Sheets where dirty more then likely from previous guest, there was a used cigarette butt in the sink. We had , had an exhausting day traveling on the road so we pulled our blankets from the car and slept on top of the beds. in the morning we did not shower assuming that the shower had not been properly cleaned. I went to the front desk agent and gave her the cigarette butt and reported what we had found and all she could say was she was very sorry and would report it to the Executive Head Housekeeper. I would never recommend this hotel to anyone.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It was disappointing to read this review and see that your experience was not a pleasant one. Please know that here at the BEST WESTERN PLUS KELLY INN & SUITES, we do not have any person on staff named Shane. Could your stay have been at another property? If so please let us know and in the meantime, we do hope you'll visit Billings again.

"Ladies trip"

2
06/11/2016

Arrived evening expecting a room for the 5 adult ladies I had made a reservation for on hotels.com, to be told that we have a room with 2 queen beds only.... after I had seen the picture of a room with a sofa on my res. Conformation. The ladies were a little distracted eating there Chinese food at the front desk and I could see they were more worried about it getting cold then pleasing a customer. When I asked for a larger room they said we can bring a roll away or you can pay $70.00 more. Then next morning all breakfast was gone by 9am and we waited 30 minutes for some one to bring 8 rubber eggs, 5 min. later some more ham came then 5 min after that 10 hash browns. No more bread or gravy arrived by time I gave up.. . Seemed like a lot of staff standing around chatting to each other at desk. When you stay at a hotel you are not there to hang around all morning you want you breakfast then to go see the sights . The room was clean , and 4 of our 5 ladies slept well.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We regret that you had difficulties during your recent stay, but please know that I do not think this review was for the BEST WESTERN PLUS KELLY INN & SUITES as we do not serve ham or hashbrowns at our location. We also have no double queen rooms with sofas in them. Could this have been for another hotel? Please let us know but in the meantime, we do hope you will visit Billings again.

"Great front desk staff"

4
05/11/2016

Very clean. We had to stay in the suite as they were sold out due to a university event. I saw the regular room which was great. The suite was just ok. Personal preference I guess but I expect suites to be spectacular for the extra price. There is only just a few fast food places wishing walking distance. So you have to drive to a decent diner. Overall it was a good stay.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about you recent stay with. We appreciate knowing that you found your room clean and our staff great. Please visit us again whenever your travels bring you back to Billings. Also, visit our website and take a look at our Moon Over Montana, Woodland Mist or Big Sky Beauty lofts...we have some great pricing on our suites just in time for the holidays!

"Excellent place to stay in Billings"

5
30/10/2016

What a charming and beautifully appointed facility and the staff were exceptionally warm, caring, accommodating and provided outstanding customer service!! I conducted a week-long training at the site and could not have been more pleased with the training room and service support! All staff exceeded expectations in every facet of stay and business assistance. Even when a piece of my presentation equipment failed, they readily offered use their projection system, at no additional cost! Excellent falls short of describing my experience here and I look forward to a return visit, next time, hopefully, for pleasure!!! Thank you!!!!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for your very gracious and kind review of our property and customer service. Our staff diligently strives to exceed each guest's expectations...we appreciate knowing that you felt they went above and beyond to make sure your training was successful. We appreciate you business and hope you will visit us again soon.

"Wonderful stay"

5
26/10/2016

The two ladies at check in on 10/25 were wonderful, friendly and very hospitable. Everything was clean and updated with Montana flare. Rooms are very spacious with desk, sitting chair, fridge, microwave, comfortable bed, and coffee area. At breakfast on 10/26 the last running it was very pleasant and helpful. She kept everything spotless and stocked with a huge selection of items. We'll stay hear again for sure.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We always appreciate the kind comments from guests like you. Thank you for taking the time to let our staff know how much you enjoyed your stay with us because of their hospitality. We hope you will visit us often and consider us your home away from home anytime your travels bring you back to Billings.

"Great place to stay"

5
24/10/2016

A great motel and the place looks very nice and was super clean. Bed was extremely comfortable and the morning breakfast was nice and it tasted very good too. Only thing i would change in the room is to mount the TV high on the wall so one can watch it while laying in bed. Otherwise you have to sit on the bed to watch it as it sits on the dresser which is very low. The help was extremely helpful and always checked to see if everything was OK.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
What a great review - thank you for taking the time to let us know how much you enjoyed your stay with us! We also appreciate knowing the things that would make it even better. It's our hope you will visit us again soon whenever your travels bring you back to Billings.

"Disappointing for a BW"

3
17/10/2016

We stayed here en route from Colorado back to Idaho with two cats in tow that we obtained on the trip so we needed a pet friendly inn. The room itself was perfect. Very clean, updated, and the bed very comfortable. A nice sitting area was great as well. Our room was on the second floor, the elevator was horribly slow so we wound up using the stairs with our animals and luggage which was a ways at the end of the building. There was no convenient short way to get from our room to the parking lot. It was very noisy with children running back and forth at all hours. Families were using the pool from the first thing in the morning until it closed and even after that kids were running around out of control in our hallway and on the floor above us. The continental breakfast was the worst of our 3 night trip and was very weak for a BW. Just wasn't a lot to choose from. This is about the only BW of dozens we've stayed in over several years that I would not go back to.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your stay with us and the clean, spacious room you enjoyed. Pets are always welcome and stay free! We strive to exceed our guests expectations, so it's important for us to know what areas we can improve in. While we make every effort to monitor halls during our quiet hours, we do realize children get excited about getting to have fun in our water playland and can sometimes be heard in our hallways. We are sorry, too, that your breakfast was not what you had hoped you would find. With our selection of breakfast meats and eggs, hot waffles, build your own breakfast sandwiches, eight different toppings for yogurt and/or oatmeal, gluten free options and fresh fruit we hope that guests find something they can enjoy. Please consider staying with us again and give us another opportunity to better serve you.

"Always a Great Stay!"

5
17/10/2016

Our kids love this place, but be sure to book ahead! We're finding that a lot of people enjoy this place too. The fresh baked cookies are always a hit! The pool is a blast! And the hot breakfast is top notch! It's the first hotel I've seen with gluten free options!! (I usually bring my own food). Special thanks to Errick, who quickly resolved a minor issue! Great work, team!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
What great comments - thank you! We appreciate knowing how much fun your kids have in our water playland and how much you enjoy our hot breakfast. Thank you, too, for commenting on Errick's customer service and complimenting the whole staff who works hard to take care of our guests. We hope to see you soon.

"Great Stay and Location"

5
12/10/2016

I have stayed at this hotel several times breakfast is good. Pool is nice for family with children they have a play area and water slides for the younger children. Grandkids love the rooms with a bear peaking thru the window.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for your kind comments about how much your grandchildren enjoy having a bear peek through the window in their rooms. They are some of our most requested rooms! We appreciate your return business and look forward to hosting you and your family whenever your travels bring you back to Billings. Again, thank you!

"Wonderful Hotel. Pet Friendly"

5
05/10/2016

Wow, the check in staff saved our day. This place is wonderful, and definitely pet friendly. I wish I could remember the name of the two gals who helped us at the front desk. You know who you are, and you were awesome! Thank you. I can't say enough about how you helped us. I had made reservations at a different hotel who claimed to be pet friendly. When we checked in the first thing we were given was a pet contract with highlighted sections. The first thing that caught my eye was a paragraph stating that the hotel had the right to call animal control and remove my dog under certain circumstances. I showed this to my son and said to the clerk " isn't this a little harsh?" She became very defensive, and rude as did the other clerk (manager). They whispered and huddled. Any way long story...we signed, but then told them we were not sure we wanted to stay there and would let them know. We left, drove to Best Western Kelly Inn. So we walk in Best Western and get this wonderful greeting. Yes a pet agreement to sign, but worded totally different, and these ladies took the time to explain each part, and that they never take any action without first locating and talking to pet owners. Believe me, I will pass this story on to everyone I know! The rest of our experience was just as great. I highly recommend Best Western Kelly Inn

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It was our pleasure to serve you! Thank you for commenting how accommodating our front desk staff was to your needs. We appreciate knowing that you (and your pet) enjoyed your time with us. Again, thank you recommending our hotel to other guests...and we hope to see you again whenever your travels bring you back to Billings!

"Wonderful hotel, very pet friendly"

5
04/10/2016

This is the most pet-friendly hotel I have visited. The building itself is very nice and decorated at a level you would expect from a higher priced hotel. The staff is very kind. We have stayed here at least 4 times and have been very happy each time.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for staying with us, not just once but four times! It's always our goal to create an atmosphere of warm hospitality for all our guests - even the four-legged ones! We appreciate your comments about our kind staff and hope you'll continue to visit us whenever you come back to Billings. Again, thank you!

"Great Pet Friendly Locaton in Billings"

5
03/10/2016

We chose to stay at the Best Western Plus Kelly Inn & Suites because of its pet friendly status and couldn't have been happier with our choice. Our second floor room was spacious, clean and close to the stairway and the grassy areas that made dog walking easy. Breakfast was a nice surprise in that the selections were not just the usual carb-fest. Based on our experience, we'd recommend this property to all travelers, with or without pets.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post your kind comments about your recent stay with us. It's always great to hear when our guests enjoy our breakfast, like their clean room and find a convenient area to walk their pet. Please visit us again!

"Good Choice in Billings"

4
03/10/2016

The hotel is in a good location near the highway, restaurants, and stores. From the airport, it's about a 15-20 minute drive. The service was fast and friendly when we arrived and check-in went smoothly. We had a large two-bed room on the third floor. The room was clean and the beds were comfortable. We only stayed for one night and it was very pleasant. Going up to our room, we noticed a large pool that looked inviting for children and families. They serve breakfast in the lobby in the morning. You can make toast, bagels, and waffles. There's also fruit, cereal, juice and coffee--more than enough to have a hearty breakfast before heading out. Overall, we had a good night's sleep and a very comfortable stay.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Everyone deserves a good breakfast to start their day - it was great to hear you enjoyed all our breakfast bar had to offer. Thank you for taking the time to comment about your stay with us...great comments like your are always appreciated. We hope to see you soon!

"Awesome Family motel!"

5
01/10/2016

The Kelly Suites was the perfect place for my family for a much needed stress getaway! My young children absolutely loved the swimming pool! There is a slide suitable for my 4 year old, and another suitable for older kids! Breakfast was excellent! The staff were great! Will stay here again.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for such great comments about our water playland...we feel it's a great amenity with the two slides you mentioned, dumping buckets, Beaver basketball, etc. We appreciate knowing, also, that you felt our complimentary breakfast with excellent and customer service was great. We hope to see you again soon!

"Not bad stay"

3
29/09/2016

This was not that bad of a stay. The staff was friendly, the place was clean. The rooms were big enough to make it comfortable. Bed was comfortable and spacious. The room I had was quiet, with no outside noises or even hallway noises.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to comment about our staff's customer service and your clean, comfortable stay. We always appreciate knowing our guests have had a restful stay - please visit us again when your travels bring you back to Billings.

"The good , the bad and the ugly."

4
29/09/2016

THE GOOD This hotel was relaxing , with decent room sizes the only complaint is the beds are a little hard , but in my opinion way better than too soft! The staff was extremely courteous and caring, house cleaning was amazing! The pool was clean and well maintained as was the excercise room. Coffee was perfect! Location was great the ambient noise at night was not bad. The Bad Breakfast was my only complaint, the fresh made eggs were blah, salt and pepper could not help. It was worse on the omelets, the cheese was a squeeze on cheese. The rest of the buffet style BW breakfast was about the same as most of BWs. The Ugly Having to leave new friendly acquaintances The small casino next door was pretty smokey and we dont do casinos, but walking to the convenience store at night was not pleasant with the smoke. The patrons were friendly enough though. So did not feel threatening even at night.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for commenting that you felt our housekeeping department was amazing and that the whole staff was courteous and caring. While our goal is always for our guests to have a perfect stay, we do appreciate knowing what we can do to improve. Please visit us again whenever you visit Billings again for business or pleasure.

"Never again"

1
27/09/2016

I've stayed in Best Westerns all over Montana this was by far the worst, 1st of all it was $187.00 for one night at the Kelly Inn, for that price you can stay at a suite at the Heritage Inn in way better quality. I thought the hotel had top quality items in the room because of the price as I checked in my room I was surprised to see how old and dirty the room was, I was so disatisfied with the quality I checked for bed bugs, it smelled like pee and mold and had dog hair on the blankets of the bed, there was no lounge, the pool water looked murky, I asked for late check out for 12:30PM and the manager was absolutely rude said no I already gave to many late check outs. Because of the bad service and room quality and how much it is , I will never in my life stay there again.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We always are disappointed when we see that one of our guests has not had a pleasant experience when staying with us. We sincerely apologize that you felt your room was not clean, but had we known, our 24 hour staff would have immediately serviced it or relocated you to another room especially since you stayed two days in that room. As you can see by other posts, our housekeeping staff takes pride in maintaining a clean environment. We are very sorry that our staff could give no additional rooms as late check-outs on the day you were to leave due to previous requests from other guests for late check-outs and the time our housekeeping department has to have all rooms serviced for new check-ins. Our check-out time is 12Noon but anytime we can accommodate late check-outs, we do. It's our hope you will give us another opportunity to better serve you.

"Best Western Kelly Billings Montana"

4
26/09/2016

The hotel looks more like a lodge than a motel with carvings of bears climbing on poles. Nice lobby. Very Friendly staff. Matt checked us in and was extremely helpful in suggesting restaurants and showing locations. They had just put out freshly baked cookies when we arrived! The room was clean and had good selection of coffees. Enough outlets to recharge cameras, phones. They have a swimming pool but it was full of kids. As I was traveling with other adults that did not appeal to us but we weren't there to use the pool so it wasn't an issue. Would definitely stay at again. Good value for the money.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you! Gracious comments like your are always appreciated! We always enjoy hearing that our guests enjoyed the small things (warm cookies, good coffee, generous outlets, etc.) that create a welcoming atmosphere. It's our hope you'll escape to our hotel (that feels like a country lodge) whenever your travels bring you back. Again, thank you!

"Outstanding stay"

5
26/09/2016

We stayed at a very excellent hotel where the service was the best. They were friendly and very helpful, the breakfast was also excellent. I recommend this hotel to anyone that wants a beautiful room and a good nights rest whether it be business or for a relaxing get away. They have beautiful suites for the honeymooners. This is a place where I will come back to for a get-a-way when I need too. Thanks Best Western Plus Kelly Inn & Suites keep up the outstanding job.

"happy"

4
22/09/2016

very happy with my stay. My children love the swimming area and i love that when i bring my dogs that they give us a room that has the door for the outside. I dont have to bring my dog thru the hotel to take him outside.

"Awesome!"

5
21/09/2016

My favorite place to stay. The decor....like staying in a mountain lodge....is very nice. The hotel staff is always friendly. The rooms are very clean and the bed is the most comfortable motel bed we have ever slept on. They take pets and have an airport shuttle. Awesome breakfast!

"Amazing Best Western"

5
19/09/2016

After a long day of driving west from North Dakota it was so nice to walk into this hotel. The lobby was so impressive and inviting. A tray of cookies was waiting for us. Check in was friendly and efficient. Such a helpful young woman. The bed was so comfortable, I slept through the night. We loved the bear peeking in our bedroom window. The room we had was very large and comfortable. The furnishings were first class and the hotel was very quiet. I don't want to leave. By far this is the best Best Western we have stayed with on this road trip. The pool area looked like it would be amazing for kids, with the slide and other play activities.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Our guests who take the time to post such great comments are very much appreciated! The lobby was designed to welcome guests into a relaxing atmosphere, much like a country lodge. Of course, a smile and a warm cookie are a trade-mark of our hotel. Thank you for commenting on everything that made your stay "amazing" --- please come back soon (and next time, you'll have to try the water playland out to yourself!)

"Great Hotel with great staff."

5
18/09/2016

The staff are friendly and the hotel is well managed, great customer service. Our room was large and nicely decorated. The hotel is clean and well maintained. There was a bear at our window...made of wood which added to the charm! the Breakfast was good, plenty of choice. Lovely pool area great for kids. Wished we could have stayed longer!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
A simple "thank you" doesn't seem to be enough of a response for such gracious comments as yours. Every amenity and staff attribute you mentioned is what we strive to give each person who walks in our doors. Your comments are appreciated and we hope you will come back for an extended stay whenever your travels bring you back to Billings.

"Impressed!"

5
18/09/2016

I was very amazed of the look of the hotel! This hotel is huge! The rooms are very nice. Beds are sorta hard but I didn't mind it. I absolutely LOVED the pool. It made me feel like a kid again. I would recommend for families to stay at this hotel. Kids would love the pool. I am horrible with names but I had a blonde gentlemen check me in. A great multi-tasker and was very proficient at check in. I was pleased. I did have another gentleman at front desk brown hair super friendly and was very helpful since I was having trouble with WiFi. Checkout I had a gal name Iris she is the sweetest lady you could meet! Checkout was very quick as well and had no troubles. Breakfast is great. I will for sure come here again! I absolutely loved everything about this hotel.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for letting us know how much you enjoyed your stay with us, especially the time you spent in our water playland. Young children (and all our young at heart guests) do seem to have fun going down the slides, standing under the dumping buckets or playing a game of water basketball. We hope you'll visit us again soon...we appreciate your business!

"Excellent hotel"

5
18/09/2016

Excellent hotel, close to I90, but not noisy. Our room was huge, almost three times the size of other we stayed in on our road trip. Having just seen a bear in Yellowstone, we really liked having a bear outside our window. Very good breakfast. We would happily stay again if in the area.

"Such a surprise!"

5
18/09/2016

We loved this first experience in a Best Western Plus. The staff was so personable, the pool such fun, the decor warm and inviting. Our room was extra large for the moderate rate. I'm not crazy about the sink as part of the bedroom, but consider it a fair trade off for the other fine qualities of this brand.

"Vacation "

5
16/09/2016

Great customer service. The staff was extremely nice and helpful. Rooms are very large, quiet and extremely clean. The pool area was s lot fun. The staff treated us like family. Parking was safe and well lighted.

"Our Billings place"

5
15/09/2016

We always stay here when we find ourselves in Billings. They allow pets and have rooms that make it very easy to take them outside. The beds are very comfortable and the rooms are also. They have a great pool area for kids.

"Best Best Western!!"

5
11/09/2016

"Welcome Home" to everyone is exactly how I feel from driving up to entering our room and having breakfast. The warm, cozy and inviting atmosphere and friendly staff. Actually exemplary customer service. I don't want to leave and very much look forward to coming back.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It's our goal to welcome each and every guest with warm, western hospitality. Thank you for taking the time to let us know that you felt sincerely welcomed. We appreciate, too, your comment about our staff's customer service. Again, our thanks and please visit us again soon.

"Lovely Hotel, too bad we were only passing thru."

5
05/09/2016

This is probably the nicest best western I have ever stayed in. Very large wonderfully decorated room with a bear theme. Huge pool with lots of things for kids to play on. Very good breakfast although the sitting area for breakfast cold have been larger for the size of the hotel. The staff serving the breakfast were so nice . We were just passing thru on our way home and it was a huge treat to end up in this hotel. We will definitely stay again.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It's always great to hear when our guests feel they've had a great stay with us...thank you for taking the time to post your comments! Most of all, we appreciate knowing that you will be coming back to stay with us. We hope to see you soon!

"The "BEST" in Best Western"

5
02/09/2016

I found this location to be full of warmth and charm from the time you pull up to the front entrance till you enter your room for your stay. The Front Desk is a VERY friendly, caring and willing to go the extra mile to make sure your stay is as comfortable and stress free as it should be after a long drive. The rooms are clean and inviting. I would highly recommend this location for your next stay in the Billings, Montana area.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for letting us (and other TripAdvisor guests) know that staying with us was not just "a stopover" but a place where you were shown warm hospitality by a staff who truly cares about their guests. Whether it's a long drive, a business trip or a family reunion, it's our goal to provide clean, relaxing accommodations. We sincerely appreciate your comments.

"great place, great location"

5
31/08/2016

easy to find. good location. room was very well decorated. large and comfy. had a nice couch to sit on to watch tv. good size vanity separate from tub and toilet. bed was great. ground floor has access from outside parking lot which is very convenient.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post your comments about your recent stay with us. It's our hope you'll visit us again - and since you enjoyed one of our executive king rooms on the ground floor, you might also want to try one of our mini-executive king suites complete with a relaxing jetted tub (and also located on the first floor). Please visit us again soon!

"FL to Whidbey Naval Air Station, WA"

5
30/08/2016

While getting fuel, we noticed the outside of the hotel & thought it was awesome. So we decided to spend the night there instead of the other hotel. Had a great time - our granddaughter enjoyed the pool & the breakfast & room was great. Will return!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We appreciate the many grandparents on vacation with their grandchildren who arrive at our door, have a great time in our water playland and return again for more family fun. Please come visit us again and remember...adults enjoy going down our slides, too!

"Hidden Gem in Billings"

5
29/08/2016

Stayed at many hotels throughout Billings and never once consider this hotel until we were looking for a suite. The hotel is extremely clean, well upkept, the rooms are big, and the beds are as comfortable as you'll get from a hotel.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We're glad to hear you found us! We are tucked away on a quieter street just off Interstate 90 so we hope guests find our location relaxing and enjoyable. Whether you stayed in our elegant "Moon Over Montana" Suite or in any one of our other 13 uniquely different suites, we hope you'll visit us again soon and try them all!

"Great Family Hotel"

5
29/08/2016

I love this Hotel! The customer service is exceptional. The pool is cute if you have a family. The breakfast is good. I cant say enough about this Hotel. I stay here every month for work and will continue to do so.

"Best Pool Ever"

5
28/08/2016

A great stay all the way around!! I must say the pool is the best I've ever seen in a motel. Several enhancements have been made tailored to children that may accompany you. I personally didn't use the wildlife-themed slides, monkey bars or other water attractions but if I had kids, they would have played their hearts out! Truly neat to see. For the normal products, such as beds, breakfast and staff - Top Notch!!! The owners in this motel show true pride in ownership and have pushed the envelope of hospitality!

"Wow!"

5
28/08/2016

My first experience with a Best Western Plus and my wife and I were pleasantly surprised. We had dropped our son off at college in North Dakota (we drove 20 hours straight through on the way) and were on the return trip. We had been driving for quite some time and it was getting late. Check-in was quick, efficient and the staff were warm and friendly. It felt familiar and comfortable like we had been there before. The room was nicely appointed with a more than comfortable bed and pillows. I slept like a rock. I was pleasantly surprised as we were turning in, to find a note welcoming us from Housekeeping. We awoke to a morning breakfast offered with far more selections and food than we imagined- yogurts (with numerous toppings to add), cereal, omelets, bacon, breakfast burritos, muffins, toast, waffles and more. I had figured we might have the usual slightly warmed powdered eggs and some toast. I was very happy with our meal and the nice dining atmosphere. We left ready for another day of travel with fully bellies and a nice caffeine boost. Thank you BW!!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you! What great comments! TripAdvisor posts like these are very much appreciated by us and all of our staff. Thank you for your kind comments about our housekeepers note, the friendliness of our staff and the variety of breakfast items you enjoyed. We hope to see your again whenever your travels bring you back through Billings.

"First taste of america"

4
26/08/2016

Arrived very late but were greeted by name and made to feel very welcome. Breakfast great but not used to plastic plates and cups. Ideal when arriving in Billings late. Room very clean and comfortable. Lots of families which it seems to suit very well.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for choosing our hotel for your first stay in the United States! We hope you're greeted with western hospitality wherever your travels take you...please visit us again!

"Five star PLUS rating all around !!!"

5
25/08/2016

Best Western has been our absolute favourite hotel on a 2 month cross Canada/US motorcycle trip. We're so appreciative of a clean/comfortable room, free breakfast, good wifi connection, guest laundry, vending machines & ice. Best Western Plus Kelly Inn & Suites takes customer service to the next level. The staff found us a ground floor room so we could park our motorcycle right outside the room. They have a "bike wash" area with clean towels, bucket, soap and hose. Wow our bike hasn't been so shiny since we left home. We love the decor -- oozes a whimsical western theme in the flooring, bedding & artwork. There are even baby bear cub sculptures peeking into some of the hotel Windows. We didn't partake but there are warm cookies available at 5pm and there is a coffee/lemon water station in the lobby as well. We took advantage of the summer promotion so this was a free stay for us. Thank you from the bottom of our hearts Best Western for providing our favourite home away from home. Signed two happy Canadians !!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We appreciate the very kind comments from our Northern Neighbors! Thank you commenting on all the amenities that made your stay comfortable and enjoyable. We hope your will continue to call us your "home away from home" whenever your travels bring you back to Montana's Trailhead, Billings!

"Great hotel, clean rooms, friendly staff "

5
24/08/2016

We stayed at this hotel for two nights during a family reunion in town. I booked a 1 King and sofa bed room for my family of 5 (2 adults, 2 children, and 1 infant). It was a very spacious room. The bed was very comfortable and the sofa bed was great quality. We are used to sofa beds that you feel every bar and spring. This one was almost like sleeping in a regular bed. It was also near queen size, so both children were able to sleep comfortably without being squished. The room had plenty of space to move about which is always a plus with an active baby after a long road trip. The bathroom was decent, not too big, but got the job done. Tub/shower and toilet in one room and the sink outside by the entry door. The room fridge ran very cold, if anything was placed on the top shelf it came out frozen. We were on the third floor, a few rooms down from the elevator. It was very quiet with very little noise from the hallway, even though the hotel was very full. The breakfast options were plentiful, only wish there was a more spacious seating area. Available options included make your own waffles, biscuits and gravy, eggs, sausage, bacon, muffins, breads, cereals, juices, milk, coffee, fruit. It even gave step by step on how to make your own breakfast sandwiches. The pool area was wonderful. The children loved it and it was a nice get away from the heat outside. The hotel is very strict about their pool usage. Each room is allowed a maximum of 6 wristbands which must be worn by any person in the pool area (including infants). They were very insistent on these rules when we asked if we could bring our niece and nephew in, they said only 6 of us were allowed, even though there was no one else in the pool. It didn't both us, as myself and the baby just went back to the room, but for future reference if anyone with a family bigger than 6, you'll need to reserve more than one room. Overall, we had a wonderful stay and will gladly stay at this hotel again during our next visit to Billings.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
A simple "thank you" isn't enough to express our gratitude for your kind and complimentary comments about your recent stay with us. We especially appreciate your comments about all our breakfast selections and understanding about our wristband policy. Please visit us again whenever your travels bring you back to Billings!

"Montana Log Decor, New and Spacious"

4
22/08/2016

Best Western Plus continues to please. Large rooms with charming western decor with refrigerator and microwave. Excellent television and free wifi. Everything was neat and clean. Staff was friendly and efficient.

"Clean room/facility, great staff, wonderful time"

5
21/08/2016

The room and hotel in general are immaculately kept. The room was clean and well stocked with plenty of pillows and blankets. The pool is more of a water park just for the guests. They have two water slides. There not huge but still fun. One is smaller for littler kids and the other is a little bigger with a curve. Our son enjoyed both. They have a little rope course with floating "Lilly pad" type things that's fun to try and get from one side to the other. Our room had a mini fridge and microwave. We got just a basic room with two queen beds. It was quiet even being so near to the interstate, we didn't hear a sound all night. Well my wife did but that's my snoring so not the hotels fault. The staff was friendly at check in and breakfast which was good. They had more than just cereal and toast which I appreciate. I had biscuits and gravy, not the best I've ever had but good and can't beat the price free!(well included in the room so not technically free but no additional cost) We will definitely be coming back.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We always appreciate knowing that one enjoyable stay will bring you back to stay with us again. Thank you for taking the time to post about our housekeeping department's care of your room and our front desk staff's friendly customer service as well as the pool features your son enjoyed. It's our hope we'll see you again soon...just not sure how to take care of the snoring issue, though:)!

"Great Place, Great Experience!"

5
16/08/2016

This is our first stay here, but we will be back as it is an awesome facility with great service! It has a great water park for kids, a very good breakfast and great staff. The facility is well kept and our room was great, we had the Cabin Family Fever room which was well worth the few extra dollars.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to comment about your recent stay with us. The Cabin Fever Suite is a family favorite and it's great to hear your family enjoyed the extra room and amenities. If you're planning a trip this fall or winter, it's one of four suites with fireplaces. Thank you again for posting - we hope to see you again soon!

"Excellent hotel for family trips"

5
15/08/2016

We recently spent 2days with our son and daughter-in-law and their family at this hotel. It was a great place for the children. They loved the pool and really weren't interested in going many other places even though the fair was on. Rooms were spacious and very comfortable and clean. Many good restaurants close by . Staff were extremely accommodating; nothing too much trouble for them. Breakfasts were also very adequate. Food hot and lots of variety. Overall an excellent time spent there.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for your kind comments about our hotel. It's hard to compete with all the activities at MontanaFair, but it's great to hear how much your family enjoyed our water playland. We sincerely appreciate the time you took to post about your recent stay with us - we look forward to serving you again whenever your travels bring you back to Billings.

"Best in Billings"

5
15/08/2016

This hotel is a go to everytime I am in Billings. I travel there on business 3-4 times per year and this is where I always stay. They have clean comfortable rooms that are relatively quiet. When I travel with my dogs they have Pet Friendly rooms with exterior doors that are great for easy in and out access without bothering other patrons. Convenient and right off of I-90 for easy access to the Freeway.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
With so many great lodging choices in Billings, we consider it a great compliment when guests choose to stay with us every time they visit our city. Thank you for taking the time to post a review - thank you for being one of our repeat guests!

"Clean, friendly"

5
07/08/2016

Very nice; good location, quiet, family friendly; recommended a great restaurant, breakfast complete, with stocked many easy fast selections. Clean, quiet room, parking very close to the building, animal friendly.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your stay with us. We always appreciate knowing our guests have enjoyed all the amenities we offer - expanded continental breakfast with hot items; clean rooms; family and pet friendly. Please come and visit us again soon!

"Kid and pet friendly!"

5
04/08/2016

Our family recently spent almost two weeks on the road, and this hotel in Montana is definitely my favorite. We were given a pet-friendly room on the first floor with an outside access door as well as the normal interior door. There is a walking path behind the hotel that is ideal for dog-walking. The pool is geared towards kids, with water spraying, two slides, and structures to climb and play on. It's a great place to unwind after a long day of traveling, and it's close to several restaurants. The breakfast was good and the hotel is clean and decorated in an attractive outdoors theme. I would definitely visit again!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We always enjoy hosting families, complete with their pets, when travels bring guests to Billings, the heart of Big Sky Country! Thank you for commenting on the amenities you enjoyed - the water playland, walking paths, and country lodge décor. Please come and visit us again soon!

"Comfortable"

5
03/08/2016

On our drive across the country we stopped for a night, we needed a pet friendly hotel, that had a pool and preferably a fitness center. This hotel had all these requirements. The beds were comfortable, the pool was fun for the kids and the fitness center was adequate - clean. The breakfast was good - the kids loved the make your own waffles, and we appreciated that the eggs were real and not powdered. There was something for everyone, we all left full and ready for the drive ahead.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for your gracious comments! We appreciated knowing that our hotel had the amenities you were looking for...water playland, fitness room and accommodations for your pets. Thank you, too, for your comments about our breakfast and cleanliness. We hope to see you again soon!

"Ok stay but needed a clean"

3
03/08/2016

Arrived late afternoon to find kids screaming and running around the lobby. I know this is not the fault of the hotel but wasn't a great first impression when you are tired and trying to sort out your room. The lobby and corridor looked really tired with the carpet in need of a good clean. Our room was ok with plenty of space and 2 comfortable beds. Walls paper thin though and we could hear every word from next door! Was ok as a stopover but wouldn't use it again.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It's always the goal of everyone here at the Best Western Plus Kelly Inn & Suites to not only meet but exceed our guests' expectations. We sincerely apologize that we did not provide that for you and will continue to work diligently to improve the areas your post commented on. We do hope you will give us another opportunity to better serve you if your travels bring you back to Billings.

"Exceptional Hotel Stay"

5
03/08/2016

Everything was absolutely wonderful, from the moment we checked in until the day we left. We had come from a 3-day stay in South Dakota. The hotel, NOT a BW, was filthy. Coming from Canada, we thought because of this, the hotel quality was a little less south of the border...until we stayed at the Best Western. What a treat that was! This changed my unfair and biased view of ALL hotels in the US. Quality was exceptional and very clean! Through no fault of their own, our Canadian dollar sucks and made everything a little more expensive after the exchange rate.

"Best Customer Service EVER!!!"

5
31/07/2016

I stopped at the Best Western on Southgate Dr. in Billings because the nameless hotel that I made a reservation at couldn't check me in due to technical difficulties. I'm SO glad I chose to stop. The guy that was working (Matt) was AMAZING!!! He gave great directions and was SUPER friendly. He told us about some "must see's" and it made the weekend trip with my daughter PERFECT!!!! Truly the BEST customer service experience that I have ever had. And not only that but the hotel is beautiful.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
What kind comments! We never take for granted the time our guests take to post about their experience with us. Thank you for telling us how you appreciated Matt's customer service and how his suggestions enhanced your visit...please visit us again soon!

"Amazing staff and great hotel! "

5
30/07/2016

We ended up staying here after the hotel across the street canceled my reservation. While I was trying to work that mess out, the front desk clerk gave my kids cookies and kept them entertained, even before I knew if I'd be needing a room for the night. That is amazing customer service!! Also, the pool is fantastic!

"Nice hotel!"

4
26/07/2016

We had a very nice room on the third floor. We had a king bed with a couch in the room and it was more than what I had thought we would get. The cute little surprise was the bear on the outside of our window, and that was a nice touch. Unfortunately we will probably not be staying at this hotel again because of the distance to my sons's house. It is a nice hotel, nice breakfast, great place for the kids to swim.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your recent stay with us. Our "pet" bears seem to command a lot of attention - and they've not been known to growl at any of our guests. We hope you will visit us again even if we're a little further away from your son's home...thank you again for your kind comments.

"just fine i will watch my computer closer and see if i can pick up stuff better hopefully we can still get the visa card"

4
21/07/2016

i would recommend this hotel the kids enjoyed the pool and it is a good location to everything but i wish the first young man had told us about the signing up for the promotion but he didn't but the second one did so i will see what i can do with it.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for staying with us! We always appreciate knowing how much our guests (no matter what age) enjoy our water playland. It's our hope that our staff was able to get you all signed up for Best Western's Summer Promotion - a $50 Travel Card after two stays at any Best Western. Please come back and visit us again!

"Great experience.... "

5
20/07/2016

This has became our favorite hotel when in Billings (after some major flops at other local hotels and hard lessons learned...you get what you pay for)! The kids love the pool area and it gives them something to look forward to on our trips for the doctor. Our most recent visit was a couple nights during the week and it was perfect and the pool wasn't too crazy at all. Water was warm and the kids made new friends. (Bring some kind of a ball. The hoop in the pool is a huge hit!) Breakfast has a great selection and awesome waffles. (Sadly there weren't any breakfast burritos this time. They were great our first stay.) The staff are also the friendliest I've ever met at any hotel we've stayed in throughout the years. They are all helpful and genuinely friendly. It amazes me as you don't see it often anymore and it definitely makes the experience that much better. (P.S. It's also full of tons of Pokemon Go stuff and two PokeStops are within feet... If you feel you need to join the craziness ;) ).

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
What a delightful post - thank you! We never take for granted the guests who enjoy our hotel's amenities (especially the water playland) and continue to visit us every time their travels bring them to Billings. Thank you, too, for your kind comments about our staff...in fact, I'm sure if you asked, one of them would let you know what morning the burritos are scheduled to be served:) And then there's the PokeStops.....

"Most adorable hotel ever."

5
18/07/2016

I totally loved this hotel. In addition to being very clean, the rooms had a lovely design and I loved the decor. The pool room was fabulous. Breakfast was great. The staff members were all very pleasant and helpful.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It's always such a pleasure to host guests like you that are able to enjoy all the amenities we offer. Thank you for your kind comments about our clean rooms (our room attendants LOVE hearing that their hard work is appreciated!), breakfast, water playland and customer service. Please visit us again whenever you're in Billings. Again, thank you!

"The front desk matt & erick"

5
16/07/2016

By far this is the best place to stay in Billings Montana. We came down last year had problem with my card Matt HELP me out. Once again it happen again he remembered me. Made me feel good when he remembered me. He deserves a raise or something Matt your the BEST Thank you again very much. You made it a Good Trip Again.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It's always great to hear when our staff goes above and beyond to take care of our guests. Thank you for your gracious comments about them - please visit us again soon!

"Good but was expecting more"

3
11/07/2016

The hotel was good overall and we slept great. One thing I personally liked was that some of the rooms on the 1st floor had a door to the parking lot and to a inner hallway. Breakfast was satisfying and there were several different types of coffee available all included in your stay. I did think the pool was great and fun for the kids and relatively quite for a lot of kids playing in there. Now what was a let down the shower in the room didn't seem to have good pressure. The hot tub in the pool area was hot but the jets seemed to just barley work. The only other problem was the Internet was down for the night but I am assuming that was just a fluke problem. Worth staying but nothing really outstanding, would stay again.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for choosing our hotel during your recent stay in Billings and taking the time to post about your stay. We always appreciate the time our guests take to let us know what they enjoyed about their stay and what areas we can make improvements in. It's our hope you will visit us again whenever your travels bring you back to our area.

"Very good"

4
09/07/2016

A nice hotel for families. My kids enjoyed the pool and the rooms were clean and comfortable. Good wifi signal throughout the hotel and the staff was very accommodating. We would definitely stay here again.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for your kind comments about our hotel! It's great to hear your family enjoyed our water playland and found our staff accommodating. We would love to host you again anytime your travels bring you back to Billings.

"They saved me!"

5
08/07/2016

Made the mistake of trying to stay at the Howard Johnson in Billings, only to be so repulsed by the old smoke/dirty smell of the entire building that I had to ask for a refund and leave. Thank goodness for the Best Western Kelly Inn! They gave me a great rate on a terrific room and were absolutely wonderful to my family. I will never stay anywhere else in Billings again.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Your experience with us is what we hope everyone will have when they stay here. Thank you for letting others know how our staff welcomed you into our "home" and treated you like family. Please visit us soon and often!

"Playground paradise in the pool!"

5
08/07/2016

Very cool playground and water features. Best I have ever seen offered in a hotel! Also breakfast was very nice, fresh fruit, waffles, etc. Could have used soy milk though but all else was very clean, plentiful, and even cookies at night! Too much fun!!!

"Excellent Staff Hospitality"

5
07/07/2016

The rooms were very good, clean, and comfortable. What really stood out was the staff. From the time we walked in the door, the staff anticipated our needs and requirements and met them with cheerfulness and professionalism. When we went ot supper, they promised to save a couple cookies for us, which they gave us upon our return. The following morning, we met the manager as he was walking through the parking lot checking on its safety and cleanliness. Overall, this was an excellent stay.

"Good Hotel in area"

4
06/07/2016

Good Hotel with good breakfast. NO problems for me. Decor is nice. The sink is outside of bathroom which is odd but no biggie if by yourself or Wife etc. Folks running the place did a good job. I was there 6 days and it was consistently good.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your experience with us during your extended stay. Comments like yours are always appreciated...we look forward to hosting you again if your travels bring you back to Billings.

"Still the best place to stay in Billings"

5
05/07/2016

Stayed here on both ends of an extended vacation. Got us to the airport at 4AM with shuttle, threw in a "sack breakfast" with water, fruit, and granola which was a really nice touch. Evening before we left they had warm cookies in the lobby. Rooms are exceptional, staff as friendly as ever...what would be not to like? If you are in Billings, this is where you want to stay! Period.

"Good stay"

5
02/07/2016

Great choice for families traveling with pets. Rooms were clean and looked relatively new. Located close to interstate. Really great indoor pool with lots of things for kids to play with. Free breakfast was also pretty good. Over all good stay and I recommend it.

"Perfect Welcoming Western Stay"

5
02/07/2016

Lovely western décor in this Best Western. Good breakfast bar, comfortable bed and pillows, very clean. Helpful staff. Enjoyed the firepit in the outdoor seating area off hotel lobby. Catch the Bozeman Trail Steak House on your way to Billings!

"Traveling with pets"

5
30/06/2016

We couldn't have had a better place to stay while traveling with our 2 shih tzus. They were made comfortable as were we. Great choice. Our dogs loved their treats and the staff loved seeing them arrive and play around.

"Superb Family Hotel"

5
29/06/2016

Location is great - just off of the interstate. The adjoining rooms were super nice, spacious, and we loved the decor. Beds and linens were clean and comfortable and the bathroom was clean. I liked the vanity and sink being located outside of the bath. Awesome pool! We spent a lot of time there playing with our grandkids. Good breakfast items, warm cookies in the afternoon, and above all, the staff is very friendly and helpful. Definitely staying here again when in Billings.

"The BEST BEST WESTERN"

5
27/06/2016

The Best Western Kelly Inn iin Billings is the best...from the caring staff to the rooms (not cramped!) We have utiized Best Western in other states not nearly as nice as this one. Breakfast was great and is in a nicely organized area. Fun pool and hot tub area. Highly recommend this 'home away from home.'

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
The greatest compliment we can receive from our return guests is when they call us their "home away from home". Thank you for taking the time to let other potential guests how you enjoy our breakfast and water playland. But most of all, thank you for your kind comments about our staff...it our pleasure to serve you!

"Great family hotel"

5
25/06/2016

We wanted to find a hotel that had a nice pool for our son to play and swim in. This fit the bill! The hotel rate was wonderful, and the staff very friendly. Free breakfast in the morning--can't beat that! The pool has lots of stuff for kids to play on.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for giving us such a great review! We enjoy hearing how much fun families have in our water playland with the slides, beaver basketball, water cannons...we hope you enjoyed it all! Please come back and see us again soon!

"One Night Family Stay"

5
25/06/2016

If you have kids, this is definitely the place to stay. (My boys are 2 and 8). The pool/mini-water park is so fun! You pay for the price of a room, but get the awesome pool too. The bear decor around the hotel is cute. Room is clean. Free breakfast offers a lot of choice. I would bring my kids again.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for your great comments about our water playland - it's always a delight to hear how much our guests (both young and old) enjoy this area. We appreciate knowing that you enjoyed our décor, clean rooms and even breakfast. It's our hope you'll visit us again soon and often!

"A Must Stop on the way to or from Yellowstone"

5
24/06/2016

This is hands down, the best hotel that we visited during our recent summer vacation. The Best Western is located an easy 1/2 day drive toward or from Yellow Stone NP Monmouth (North) entrance. We had not planned on staying at this location during our initial planning. However, we had been on the road so long, that we decided to cut one of travel days in half. What a stroke of luck to find such hotel. The appearance is just like the photos, nice and clean. There are sculpted bears climbing up the sides of the walls and looking into some rooms - great touch for the family! The pool and hot tub are first class! We swam for five hours and only departed the pool because we had to get back on the road. The pool is designed for children and families! The room was clean, beds were comfortable and the overall appearance was outstanding. This is the best stop on our 16 journey! The staff was friendly, professional and went out of their way to ensure that you felt welcomed. The breakfast bar was fantastic. I highly recommend this location! My family is still talking about this place - what an Ace! Best Western, ... you done good!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Every family vacation should be full of memories! Thank you for making our hotel part of those memories! We appreciate knowing how much you and your family enjoyed your time with us even though it wasn't planned. We hope we will see you again whenever you travel though our area. Again, thank you for the great post!

"Passing through"

5
23/06/2016

We typically stay at a Best Western and I was impressed the moment we drove into the parking lot. Attractive building, pleasant staff, spacious and comfortable room and a decent breakfast. We did not use the pool, however it looks like an entertaining facility for 4-10 year olds. Downside was the trains not to far away. I could not see them, but I could definitely hear them. Upside was Popeye's is across the street.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to share your experience here with us. We appreciate your positive comments about our staff, curb appeal, rooms and expanded continental breakfast with varied hot items. Please visit us again soon and again, thank you for staying with us!

"Well-done"

5
22/06/2016

This was a stop along our way heading back home to the East Coast and we found our accommodations very attractive. The lobby and breakfast area are done up in a mountain lodge motif and our room was large attractive and quiet. This was one of the nicest motels we have ever stayed in and the price was very reasonable.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
More than "just an overnight stay", we want to offer our guests a Montana, western hospitality experience! Thank you for your kind comments about country lodge decor and that we were one of the nicest hotels you've been in. Please visit us again whenever your travels bring you back to Big Sky Country.

"Best Western Plus Kelly Inn and Suites"

5
19/06/2016

We stayed at Best Western Plus Kelly Inn and Suites on our way and returning from South Dakota. 'The rooms were clean and fresh, the beds very comfortable. I was delighted with the breakfast buffet, I have Celiac Disease, and the breakfast buffet included gluten free choices.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for your kind comments about your recent experience with us. We always appreciate knowing that our guests have enjoyed their stay enough to let other potential guests know what amenities we have. It's our hope that you will continue to visit us often. Again, thank you!

"Second time here"

4
16/06/2016

Like staying here when we travel through Billings. It has a great lodge feel complete with wooden bear cubs hanging on the balcony railings. Kids will love the fun pool area and the rooms are spacious and clean. Nice hot breakfast in the morning to get you back on the road

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for coming back to visit us during your recent trip through Billings. Your gracious comments about our clean rooms, fun water playland, hot breakfast and our pet bears are appreciated! Please visit us again soon.

"Biker friendly!! Well worth the trip!"

5
10/06/2016

Just did a 556 mile motorcycle trip to Billings. This place has a bike wash station. Room was clean. Hospitality was great. Pool and hot tub clean. Breakfast was great! If you have to stay in Billings Stay here! I would like to plan another trip to Billings and stay here for a week. Biker friendly!!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for a great review! It's great to hear you enjoyed the bike wash station after such a long day on your motorcycle. We'd love to welcome you back for a week-long stay...hope to see you again.

"The review can't get any better!"

5
10/06/2016

There are so many things GREAT about this hotel! However I need to mention the staff and especially Matt when it comes to our stay. In my 34 years + being in the travel industry I have only had a handful of people who have made such an amazing difference in my stay. As for the hotel we found NOTHING negative to say. Cleanliness - immaculate, comfort - extraordinary, room service - incredible, facility - fantastic, pet friendly - lovely, and Decor - very well done and pleasing. This Best Western stands above ALL I have been to.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
A simple "thank you" doesn't see quite enough for the very gracious review you wrote. Comments like yours give our whole staff a sense of accomplishment and fulfillment in the jobs they do. Please come back and see us again soon!

"Fabulous pool for kids"

5
09/06/2016

We had a wonderful stay at Best Western Plus in Billings...the beds were really comfy and room was very quiet. The front desk staff was friendly and helpful. What we loved most, though, was the great pool!! My daughter played for hours, which was much needed after several hours in the car.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for giving us such a great review! We always enjoy hearing how much fun children have in our water playland. It was our pleasure to have you stay with us - please visit us again soon!

"Still Great"

5
08/06/2016

We have stayed at the BW Kelly in Billings several times when heading west (and returning). The hotel is dog friendly and that is much appreciated. Great walking paths to exercise people and pets. Rooms are clean and beds comfortable. Breakfasts are always good. We will be back. Only downer is the lack of a good restaurant near by. They say one may be coming next year.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your stay with us. It's great to hear our guests are enjoying the accessible walkways for pets and guests alike after a long day on the road. It's our hope you will visit us each time you pass through Billings.

"Best Hotel EVER"

5
06/06/2016

I love this hotel, the staff is very friendly and caring we always feel right at home. My kids love staying here its our favorite hotel. The pool is probably my kids' favorite place to be. The continental breakfast is amazing also!! All around great hotel clean rooms and the outside of hotel is always clean.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Comments like yours are so appreciated! Our staff enjoys providing great customer service and making sure our guests enjoy their time with us...from a smile at check-in and a "come and see us again" at breakfast...thank you for taking the time to post about your stay with us.

"NOISY, NOISY, NOISY"

2
04/06/2016

We stayed two nights at the hotel. The staff was GREAT!! and rooms were good. The clients using the hotel were HORRIBLE. I have never seen so many uncontrolled, unsupervised children in my travels. The hotel keeps is pool open till 11 p.m. Big mistake. The pool area is set up like a water park for kids and is not usable by adults as there are screaming children jumping over your head and running around. Kids run continually through the hotel until midnight. The poor staff does their best to maintain order, but as they say, it's like herding cats. The hotel is near a sports park and lots of group stay here. If you're looking for tranquility or a quiet night's sleep stay somewhere else

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for complimenting our staff and their efforts to give great customer service. We appreciate that you saw their efforts to respond to complaints and make every effort to remedy these situations. It is our hope you will give us another opportunity to better serve you at another time given the fact that you enjoyed your room.

"Must stay here!"

5
03/06/2016

Great all around experience. Will stay here every time we come to Billings! Pool area perfect for our 4 and 6 yr old kids, beds comfy, rooms clean, variety for continental breakfast, good fitness room. Staff are very friendly. The kids made us promise we would take them here again. Reasonable rates and fun for everyone.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It's always great to hear how much our young guests (and their parents) enjoy our water playland! Thank you for taking the time to post about all the amenities that made your stay a restful and enjoyable experience. We hope to see you again soon!

"Great Hotel and Service"

5
02/06/2016

Traveling with a dog and got a room that was very clean, well appointed, with outstanding service. My wife is handicapped and the staff went out of its way to line us up with an accessible room and came outside to get our car license number when she couldn't remember it at check-in. I expected to get a room that might not have been their cleanest since we have a dog but this wasn't the case thankfully! Best pool I've ever seen for kids at this sort of hotel. Good breakfast and nice dining area and lobby. If you're in Billings, MT, this is a high value hotel.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for your gracious comments! Our staff always appreciates the kind words from our guests about their customer service (and yes, they all truly care about our guests!). It's our hope you'll visit us again soon and often. Again, thank you.

"Always great..."

5
01/06/2016

Consistently great service, clean room, neat pool... would be a great place for family. Average breakfast, I'd say a step above continental but not really a warm breakfast. I stay here once a month and will continue to do so.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We always appreciate the return business of loyal guests like you. Thank you for staying with us whenever your travels bring you to Billings...and thank you for taking the time to post about your recent stay! We hope to see you again soon.

"Great hotel"

5
31/05/2016

This was a very pleasant place to stay! Kirsten at the front desk was very nice and very helpful! She gave great directions! The room was clean and quiet and the bear décor was so cute. My son absolutely loved the pool! I would highly recommend this hotel!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for rating us as a great hotel! We appreciate your kind comments about our front desk agent, the clean rooms and our water playland. It's our hope your whole family will come back and visit us again very soon!

"Wow!!"

5
29/05/2016

In all the nights that I have stayed at various hotels around the world, between my sons travel hockey & baseball teams, along with work and personal travel, this is hands down one of the best!! The staff was AMAZING! I felt bad as the elevator was broken that night and into the next day, so housekeeping was working extra hard and the front desk staff was doing all they could to accommodate guests.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Gracious reviews like yours are very much appreciated! Thank you for your kind words about the extra work our staff had to do in the absence of an elevator and your comments about them giving amazing customer service. It's great to know that someone as well-traveled as you felt our hotel and staff was one of the best. Please visit us again whenever your travels bring you back to Billings.

"Broken elevator for a week...Really"

1
28/05/2016

So, we arrived at the Best Western Plus Kelly Inn & Suites in Billings, Montana to find that we had to carry our baggage up flights of stairs because the elevator was not working. The front desk help informed me that the elevator had been broken for over a week...really! A simple e-mail to arriving guests would have been appropriate, so we could make other arrangements. Now I understand that by the time most people read this....hopefully the elevator will be repaired, but call ahead or look for another hotel in the area.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It is always disappointing when equipment failures create a less than delightful experience for our guests. We sincerely apologize that our elevator was down during your one night stay with us. Several times during the week while our elevator was down, our service company thought they had the problem resolved with the parts they had to air-freight to our location. We did see that our staff was able to quickly relocate you and your young family to a second floor room near the stairs. It's our hope that you we able to enjoy our other amenities...the water playland, our hot breakfast and a great rate! We would appreciate another opportunity to better serve you if your travels bring you back to our area.

"Good pet and family friendly motel"

5
26/05/2016

I stayed here for one night with a pet and family. We did not have a reservation but were able to get a room for cheaper than the online rate. The front desk was very friendly and had cookies and dog treats on check in. The room was very nice in quality and amenities. The pool area is designed for families primarily but the hot tub area was still nice. There are a few fast food restaurants in the area. The continental breakfast was decent.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your recent stay with us and your appreciation of the "little things"...fresh-baked cookies, a competitive price, and treats for your pets. Please make plans to come back and visit us again soon!

"Gotta love the bears!"

5
26/05/2016

The hotel has bears as its theme. Some are by the pool and some look in the rooms its great for kids of all ages. The rooms are super clean and nicely decorated. There are a lot of restaurants nearby.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Our bears do command attention! I hope our staff told your children their names and that they enjoy being petted (unlike those big, furry ones in Yellowstone National Park)! Whether your travels bring you back to Billings for business or pleasure, we hope you will visit us again soon! Thank you for taking the time to post about your stay!

"Great place to stay!"

5
16/05/2016

The site was beautiful and well maintained. Our room was clean and stayed clean each day. There was even a personal note from the staff. The pool was amazing! By far my favorite part was the friendly and accommodating staff.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for your kind comments about our staff, hotel and amenities! We appreciate the time you took to let us (and other potential guests) know about your experience with us.

"Great"

5
16/05/2016

We attended the Carrie Underwood concert and looked for a pool for the kids. Looked on the internet and found the Kelly Inn and Suites. We are so glad that we choose this Best Western hotel. We will for sure make plans to stay again when we are back in Billings. The staff and rooms were wonderful and comfortable.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It's great to hear you chose our hotel when you came to Billings for Carrie Underwood's concert. It's our hope you'll stay with us whenever you come to Billings for any other events...Big Sky State Games, MontanaFair, or just for a relaxing vacation. Most of all, thank you for your kind comments about our staff...we hope to see you soon!

"Especially beautiful Best Western"

5
12/05/2016

This was my first visit to Montana. The hotel was in a perfect spot for traveling to the customer site. I found it to be charming and beautiful. The bears were a special treat. Everybody was wonderful and friendly and it was an especially nice touch to have fresh food or cookies each night. The room was always kept clean and there was always coffee available no matter what time. This will be my go to hotel next time I am in Billings.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
What gracious comments! Thank you for taking the time to give us such a great review as they are much appreciated. Please come back and visit us whenever your travels bring you back to Big Sky Country.

"Really set up for family."

4
09/05/2016

I was driving to Rapid City from Oregon. Billings was a good place to stop for the evening. My wife checked TA for hotel recommendations. This hotel rated nicely. I was not disappointed but also not overly impressed. The room was clean but the AC did not work. I called the front desk and they said "unplug the AC unit then plug it back in and see if it works". I did it and it worked. Not really a problem except this must happen enough that they immediately knew what was wrong. The other thing is there is really no close food options (walking) except a Mexican restaurant, or fast food. Not a big deal. I am sure someone with young kids would love this place. The pool looked like fun, the breakfast was ample.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Families do enjoy our water playland and like you, find our breakfast selections ample and our rooms clean...thank you for your comments. It's our hope you will visit us again and give us another opportunity to exceed your expectations.

"Great hotel, very pet friendly."

5
09/05/2016

This hotel is not only beautiful, but is very welcoming to our three cats. They gave us a room with wood laminate floors, which made a much better pet room than carpeted rooms. The hotel is also located across the street from a nice gym with $5/day guest rates so we were happy to use that as well.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for letting us know how much you liked our laminate floors! We had our "four-legged" guests in mind when remodeling our rooms so it's great to hear that our pet owners appreciate them. We hope to see you again soon!

"Best of Best Western"

5
06/05/2016

If you have to travel to or through Billings, MT don't even think of staying anywhere else but this Best Western.They are the best at what they do, maybe this is why it's a Best Western! I have stayed at many hotels/ motels in my life, but this one is one of the best.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you! With so many great lodging choices in Billings, we appreciate that name us as your favorite. Please know that we never take for granted the time our return guests take to give us such great reviews...again, thank you...we hope to see you soon!

"Great Hotel"

5
25/04/2016

We always stay here when meeting in Billings. Location is convienent adn staff is helpfull and friendly. The rooms are clean and updated. Never a worry when staying here. Plus they alow the dogs at the same price. pool is great if you have kids and the ground floor access to outside is great for the dogs!!!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for the great comments about our hotel! We appreciate knowing that as one of our loyal guests, you find our hotel comfortable and inviting. We hope to see you again soon!

"Nice hotel"

5
25/04/2016

Nice hotel, good staff, dog friendly. Cool pool with slides and fun obstacles. Good breakfast. Good location for shopping on King Avenue. Close to good eats. We stay here when we pick up people from the airport.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
What great comments! Thank you for letting us know how much you enjoy staying with us...please come again soon.

"Nice place"

3
24/04/2016

Dog Friendly and nice rooms!! Love the green spaces around the property to take the pups for a run!! Next to "Cracker Barrel" Restaurant too!! Super!! This is a really nice place and the noise level was minimal!! Breakfast was the usual fare but at least they had food!! Thanks

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post your kind comments about the Kelly Inn located one mile west of us. Although you didn't stay with us here at the BEST WESTERN Plus Kelly Inn & Suites, it's always great to hear our guests appreciate that all Kelly Inn properties through-out Montana, Wyoming, North and South Dakota, Nebraska and New Mexico are all pet friendly and serve a great breakfast. Please come and be our guests anytime!

"Best Western"

5
20/04/2016

I have always had great service at Best Western. They also have a variety of food for breakfast. The hot tub is wonderful and helps you relax after a date of conference. They have a nice gym for the active workout persons. Place is clean, beds are so comfy. I recommend this Hotel to family and friends. It is close to the mall and other fine eating establishments.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We love hearing from our loyal, repeat guests! It's the goal of the entire staff to not only create a great experience for our guests just once, but each and every time they come back. Thank you for your very gracious comments about our amenities and staff...they are much appreciated!

"Kid Friendly"

4
19/04/2016

Grumpy old men, this is not the hotel for you. The hotel is kid friendly and the pool it's designed for the under 10 group and parents/grandparents. It has a slide, climbing nets, and sprinkle jets. The breakfast is pretty hotel standard, and again, lots of kids running around. The hotel is about 15 minutes from the Rimrock arena and has a great parking lot for bigger vehicles.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We admit it - our water playland was created for the young (and young at heart)! We enjoy hosting families who come to visit us not only for rest and relaxation, but for a fun experience in our unique water area. It's our hope you and your family will visit us again soon!

"Fair stay"

3
19/04/2016

While the room was neat and clean, it was not very quiet. I could hear other guests in the hotel while I was in my room. I could hear the toilet flushing from the room above. The staff was very pleasant and helpful. I liked the fact there was a door for access outside as well as inside the hotel from the first floor

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for commenting on our friendly customer service as each person working here feels it's their responsibility to create a positive experience for our guests whether it's cleaning the rooms, checking guests in, serving breakfast or driving guests back and forth to the airport. We do apologize that you did not find you room quiet (it may have been due to your room having an adjoining door to the next room), but we were happy to hear you appreciated the direct access from our downstairs rooms to the outside. We do hope you will visit us again.

"Recommended "

5
19/04/2016

Nice Hotel; Loved the Lodge look; clean room; they offered soup for dinner; which was nice not having to go to a restaurant; breakfast was good & offered some different choices. The Staff was friendly, welcoming & very nice; loved the Cookies & Hot Cocoa; Nice Touch. Thank You for a Comfortable Stay.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Wow! Thank you! We appreciate knowing that you enjoyed everything we have to offer during your recent stay with us. Please come and visit us again soon!

"Good"

4
18/04/2016

Hotel was nice. Location is away from King Ave and downtown which is tough for hitting up food and shopping. Room was clean, however, a friend that stayed there too had toy eyeballs taped to her smoke detector. Kinda weird. All in all a nice place with a great pool area for kids.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your recent stay with us. It's always great to hear our guests enjoy clean rooms and our water playland when they stay with us. P.S. - Please know that other guests sometimes leave behind "creative" items that our staff missed when servicing your room. We appreciate guests like you who let us know...the "eyes" have been removed!

"Excellent Hotel!!"

5
11/04/2016

Very clean rooms, nice pool for the kids, and pet friendly. Easy on and off the highway and easy parking. Friendly and helpful staff, excellent breakfast. Definitely would stay here and again recommend this hotel to anyone!!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for recommending our hotel! It's always great to know when our guests find their rooms clean and comfortable and our hotel inviting and fun. It's our hope you will visit us again very soon!

"Great time"

4
11/04/2016

Had a very nice time here. Staff was very nice and help us when we needed assistance. Rooms were clean and beds were firm and comtable, pillows were great too. Would recommend to family and friends. Value was okay. Location was good.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Your comments are appreciated! Thank you for taking the time to post about your recent stay with us. Please come back and visit us again soon!

"A safe and warm haven in the cold weather!"

5
06/04/2016

My daughter and I were on the last leg of a Florida to Montana trip. We ran into some bad weather along the way. I was very happy to have found this pet friendly hotel. We were offered hot soup when we arrived. The indoor pool area was very busy. Lots .children = spring break week. Our room was immaculate and very comfortable. The free breakfast was one of the best we had while on the road. A large, fresh variety. I expressed my concern about the weather to the young man at the desk. he was so helpful. he brought up the radar and checked our route for me. 2 hours later @ check out, he rechecked again for me and put me at ease. It was a wonderful stay at this clean and family friendly hotel. As we were leaving, one of the women in the dining area offered us food to take on the road. Every one here was sooooo very nice and accommodating. Highly recommend!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for this great review about your stay with us. It's always our goal to exceed our guests' expectations - we appreciate your comments about our staff's customer service! Please come back and visit us again soon.

"Fun for the kids"

5
04/04/2016

It was a very nice hotel with friendly staff and very kid friendly! The pool is great for the kids, they had a great time. It is in a pretty good location for restaurants and shopping as well. I would recommend this to friends and family.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We do love hosting children and their families (parents, grandparents, pets)! Our water playland (open from 6am to 11pm) provides fun for both the young and the young at heart. Thank you for recommending us to your friends and family - we hope to see you again soon!

"Great Family Place!!"

5
01/04/2016

Awesome place for a family!!! Kids had a blast!! We loved the outside door because we had our hounds with us!! Great breakfast and super clean and friendly staff!!! A must stay even if it's just you!! Hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhjhhhhhhhhhh

"Partnered"

4
01/04/2016

This hotel is affiliated with The Cody hotel in Cody,Wyo. I've been staying at The Cody and asked if they'd recommend anything in Billings for a night's stay. The friendly manager at The Cody this hotel. I called on my way to Billings to confirm the reservation and I was greeted from a friendly gentleman named Matt. He confirmed the reservation. We had to check in late and Matt was still on duty. He was professional and pleasant. We went to our room after checking in and the room was great. We got a double queen with COMFY beds. It was a quiet cozy stay with a good breakfast selection. Parking wasn't the best but usually found a spot. Right next to a casino. I'm a gambler so that was convenient. All sorts of amenities in close proximity. Thanks for the recommendation The Cody!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for your gracious comments about Matt and the GM at one of our Kelly Inn properties in Cody, WY! We appreciate that you took the time to post about your experience with all of us...please visit us again soon.

"Great airport stay"

5
28/03/2016

Stayed here with my family of 3 for one night prior to an early flight out of Billings the next morning, check-in was courteous and efficient, room was spotless and comfortable, pool was great for the young one to burn off some extra energy before taking advantage of the free chicken noodle soup for dinner. Breakfast burritos, bacon, waffles, fruit, yogurt etc. for a quick breakfast the next morning before the hotel shuttle took us on the 15 minute ride to the airport. I don't know that I'll every have a reason to stay in Billings other than proximity to the airport but for that reason alone this hotel is a great choice.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for posting such great comments about our hotel and the amenities you enjoyed during your stay with us. It's our hope you will come back to Billings and visit all the historical sites and cultural venues Billings has to showcase! And of course, we'd appreciate the opportunity to host you again.

"Safe friendly place to stay"

5
26/03/2016

Billings has some vandalism and destruction of vehicles going on, I hear this from other travelers to Billings, we have never had any problems at all at this hotel. The parking is great and well lit at night and if we have to walk our dog we feel safe. I would recommend this hotel for anyone who travels to Billings.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We always appreciate the gracious comments from our return guests. Thank you for letting potential guests that you feel safe and secure whenever you stay with. As always, we hope to see you again soon!

"Best for Families"

5
13/03/2016

Very clean, very comfortable rooms and an amazing pool and breakfast. The pool has all kinds of super fun activities for kids. The breakfast has a variety of items to meet the needs of kids and adults alike. There are also yummy cookies at night. Reasonably priced. Matt, Crystal and all of the staff were awesome - warm, caring and very accommodating. This is the best motel for the price in Billings.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
What gracious comments! Thank you for taking the time to give us such a great review about our hotel, staff and amenities. We hope to see you soon!

"Pet friendly, Kid exceptional"

5
11/03/2016

We always use this stop on our drives through Montana. The hotel staff is very friendly and helpful. They have many pet-friendly rooms and are truly pet friendly (some hotels allow pets but do not make you feel welcome). The breakfast is a standard hot continental breakfast; well-stocked and kept clean. What makes this place truly exceptional is the pool area. It is a warm pool, the temperature perfect for kids, with a shallow end to a deep end. It is complete with a slide, a basketball hoop, water fountains with buckets, water canons, and a floating rope bridge. The hot tub is lovely as well. In the shallow end of the pool they have a small slide perfect for the little babes. The pool is open late and is the perfect end to a day of travel.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for the great comments! Children and pets are always welcome here at the Best Western Plus Kelly Inn & Suites. We enjoy hosting families in our water playland and places to walk your pets are convenient and close. Please bring everyone back to see us soon!

"Great Desk Staff"

5
07/03/2016

Very nice place to spend some time. The rooms were comfortable and clean. I loved the front desk staff. They were knowledgeable about the area and so pleasant. The breakfast was unique and was conducted in a nice eating atmosphere.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for all your gracious comments - we especially appreciated the compliments you gave to our front desk staff! We always enjoy hearing our guests received a warm, western welcome...please visit us again soon!

"Comfortable room and friendly staff"

5
25/02/2016

We made a quick trip to Billings and stayed a night here. The staff were very friendly and the room was clean and comfortable. As I indicated before and want to reemphazize how friendly staff were. The check in clerk moved things around so we could get a ground floor room. Any other personnel we passed all smiled and greeted us warmly. They had a nice breakfast offering. A nice variety. I would stay there again. They also have a nice pool area that I am sure kids would like

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We sincerely appreciate guests like you who recognize the efforts of our staff as they work hard each day to give our guests a warm welcome. Thank you for taking the time to give us such a great review. Please visit us again soon!

"Very Clean"

5
24/02/2016

Wonderful stay, this is our favorite hotel to stay at. It is always clean, the food and cookies are yummy. Easy on and off I-90. Only draw back is there aren't very many restaurants within walking distance. However King Ave is only 10 minutes drive away.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for making us your favorite hotel...what a great compliment! We appreciate that you would take the time to post about the cleanliness of your room and the amenities you enjoy each time you stay with us. Please hurry back to visit us again!

"Best Hotel In Billings"

5
22/02/2016

Always a great stay. Very clean and comfortable. Very Friendly Staff. They are always willing to do whatever needs to be done. I have never had issues with cleanliness or anything. Great Hotel, will stay here every time in Billings.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We appreciate our guests who return week after week, year after year and call us their "home away from home" every time they come to our area. Thank you your gracious comments about our staff and hotel...we hope to see you again soon!

"great staff and stellar bed"

5
16/02/2016

We had a great stay: close to freeway, nicely maintained hotel, friendly helpful staff, great breakfast. Our first fly-in trip to Billings, MT. Not too close to the airport but still only 15 minutes of easy traffic. Clean and quiet.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post these gracious comments about our staff and all our amenities. We appreciate knowing your felt our beds were "stellar"! Please visit us again soon!

"Great place to stay when away from home."

5
15/02/2016

When we are out of town we look for Best Western, and when in Billings this is the only place we will stay, we get breakfast and they always have hot soup and cookies in the evening, this place can't be beat. They have an amazing staff who are professional and friendly and very very helpful.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We sincerely appreciate the kind comments about our staff and hotel. It means even more that return guests like you call us your "home away from home" whenever you travel to Billings. Thank you again for taking the time to let others know why you keep coming back to stay with! We hope to see you again soon.

"Valentine's day ruined"

3
15/02/2016

Very disappointed with the room, hair in the bath tub, very noisy with kids running up and down the hallway. My car was hit in the parking lot and nothing was done about it by staff. It was a weekend that my husband and I had planned, we have stayed at this hotel before but this time I was highly disappointed with our stay.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for commenting that you have stayed with us before and were not disappointed. Please accept our apologies for the problems you encountered while here as our staff diligently strives to be attentive to our guests needs and requests. Again, we are very sorry and if you would like to discuss this matter further, please call. We would like to have another opportunity to better serve you.

"What a quaint abode"

4
09/02/2016

This hotel is very quaint, with its large foyer with huge open fire and, indoor heated pool and large rooms. Breakfast every morning in the dinning room was traditional US. Value for money absolutely.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
As soon as guests walk in our lobby, it's our hope they find our lobby (with it's fireplace burning and cookies baking) inviting and relaxing. Thank you for taking the time to give us a review - we hope to see you again whenever your travels bring you back to our area.

"Great hotel"

5
08/02/2016

We stayed at this Best western Kelly inn when our flight was cancelled. They have a shuttle to pick you up from the airport. Accomidation were excellent. The decor in this hotel was very western and exceptionally decorated.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for commenting about our airport shuttle! When guests are flying into or out of Billings and stay with us, we provide complimentary parking for their vehicle. It's always great to hear that our guests enjoy our western hospitality and theme. Please visit us again soon!

"Excellent and fun"

5
06/02/2016

Rooms are great, pool area is over the top with bubbling hot tub and changing room. All amenities necessary for travel....fridge, coffee pot, ironing board, hair dryer, Wi Fi, in house computers, elevators, handicapped parking, walking trail on north end of hotel, fabulous breakfast room, fireplace at night in the lobby to wind down, and Evening Potato Soup !!!!! I mean....GEEZ !!!! You will come back again and again.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We love your comments - thank you! We appreciate knowing that all our amenities and especially the potato soup will bring you back again...hope to see you soon!

"Very Nice Hotel"

5
04/02/2016

I've always enjoyed this hotel. The staff is super friendly, the workout center is small but works, and they have a great pool playland area. I'm sad I'm always there by myself on business because it would be an awesome hotel to take my kids. The rooms are very nice, the internet worked great, and the bed was comfortable. I would definitely recommend this hotel.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for posting these gracious comments about our friendly staff and our hotel amenities. Please visit us again whenever your business travels bring you back to Billings but also keep us in mind for your next family vacation! Hope to see your soon.

"Great place for kids"

5
03/02/2016

Pool was awesome. It's only 3 1/2 feet deep at the deep end and 1 foot in the shallow in. Has two slides a basketball hoop, fountains, a thing with ropes and pads across the water that you can try a cross and little water cannons. Also has a hot tub for the parents. Free WiFi. Very clean from what I saw didn't see any mold in the bathrooms which is a big deal at some places. Breakfast was free and rely decent. We had breakfast burritos, cheese omlets, bacon and biscuits and sausage gravy. Of course they had your different baggles, breads, yogurt and fruits. 5 or 6 different breakfast drinks and cerial. Fresh cookies and soup. Staff was very friendly and it was affordable. We will be staying again on our way back.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Our sincere thanks for such a great review! We appreciate the time you took to comment on our water playland; our hot breakfast with many selections; our affordable price; and our friendly staff. We'll look forward to seeing you on your return visit.

"Highly recommend"

5
26/01/2016

This is a terrific property with very friendly staff. The breakfast was better than i anticipated. The cookies in the evening were delicious. The staff went out of their way to help me find a special item I needed. I can highly recommend.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It's so rewarding for our staff when guests comment on their customer service...thank you! We appreciate that you took the time to post these comments about our staff, our breakfast and cookies! Please come back and see us again!

"Always a great experience"

5
24/01/2016

Great customer service, clean and confortable rooms. Fare price, I started traveling to Billings for business a few months ago and discover this hotel. in my last 4 trips to Billings i don't even consider any other place. Great job guys, we won't even consider any other hotel in Billings Mt.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
What great comments! Thank you for taking the time to post about not just one stay, but your multiple stays with us. We always appreciate that guests like you want to come back again...hope to see you very soon!

"Beautiful Property"

5
23/01/2016

The staff could not have been nicer or more accommodating. They make you feel right at home. Property and rooms are very nice and comfortable. The kids (as well as my husband and I) loved the pool. Just enough for the kids to do and play on without all the noise of the larger indoor water parks. Soup/chili in the evening and continental breakfast were great. Will be staying at this property again!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for commenting about the hospitality you received from our front desk staff. It's always great to hear our guests (both the little ones AND their parents) enjoy our water playland. Please come back soon whenever your family needs a little fun, rest and relaxation.

"Very nice property"

5
14/01/2016

Stayed at this property while driving through a snow storm. This is a very dog friendly place. There is no extra charge for dogs. The room was very nice and they had a kid friendly pool with water slides, ect.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for posting about the amenities you enjoyed while staying with us! Our water playland is a great area for children to play a game of water basketball, zoom down our slides and try to "target" each other with the water cannons. It's our hope that you will bring your family and pets back to stay with us!

"We Would Most Likely Come Back Again (but not expect to get to the pool or hot tub)"

4
07/01/2016

Very good. We especially enjoy when we get a room with the bears peaking through the windows on the 2nd or 3rd floor! Love the rustic decor. Very clean and efficiently run. We enjoy the breakfast buffet and the computer center.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
The best compliment we can receive is when our guests tell us they will be back! Thank you for commenting on our cleanliness, customer service and the amenities you enjoyed. Our water playland continues to be a very popular area with families especially on weekends. If your travels bring you back again, please reserve one of our beautiful suites - all with private jetted tubs and a few suites (Moon Over Montana, All the Pretty Horses, Woodland Mist and Cabin Fever) even have fireplaces! We hope to see you soon!

"Very Nice Place"

5
07/01/2016

Awesome decor and pool. Very friendly and helpful staff. Very clean and comfortable room. One of the best "Best Western" Hotels I've ever stayed at. My wife and I love the bears that are looking in the outside windows also, it make it like a nice northwood lodge.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
From the moment our guests enter our lobby, we want them to experience what you did - western hospitality, warm "country" atmosphere, a unique water playland, and a "touch" of the wild-side (our bears!). Please visit us soon!

"Nice Inn!"

4
03/01/2016

Comfortable beds, clean rooms and friendly staff. We missed the continental breakfast but grabbed some fruit and coffee before we left. The pool area is nice for kids with a mini water park. We went down to the hot tub after 10 pm and had the place to ourselves.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We never take for granted the time our guests take to let us know how we're doing. Thank you for taking the time to post about your enjoyable stay with us. Please come and visit us again whenever your travels bring you back to Billings.

"Wow!"

5
30/12/2015

My daughter and I, along with my cats, stayed here one night while traveling and it was excellent! We stayed in a King, Business Plus room, and it was enormous. There was so much room for my daughter to play and cats to explore. It was by far one of the biggest hotel rooms I have been in. It was so nicely decorated and comfy. The staff was very pleasant upon check-in and check-out. It was nice they offered warm cookies at night and hot soup on a cold day. Breakfast in the morning was pretty average compared to most other hotels. But they did offer waffles, and scrambled eggs and sausage. There is an awesome pool area for kids. If my daughter was a bit older I would have taken advantage of it. It is like a mini-water park. Overall, I don't think you can go wrong with the hotel. Fantastic choice and a fair price. We will definitely be staying again in the future!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
What great comments! Thank you! Our Executive King rooms are favorites of both our corporate and leisure guests just for the reason you stated - extra room. We appreciate all your kind comments and look forward to welcoming you back anytime your travels bring you back to Billings.

"Thunder dome = No sleep"

1
28/12/2015

Never never never ever stay here! We paid a top rate for a quite nice room. What we got was screaming yes a drum cursing and crashing for hours . We respectfully ask if this could be addressed, after some head nodding and we are sorry sir , NOTHING at all was done. Instead the savage behavior went on and on and on . Ever been near a biker bar with lots of mean drunks doing things like wahoo and rebel yells. Well that's a more peaceful place with a staff likely more responsive to giving you what you paid for. Never never never ever stay here. Make a point of telling all local people and all of your friends about this warning

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It is always very disappointing when guests disturb other guests and we sincerely apologize for the noise you experienced during your stay with us. Unfortunately the noise issue couldn't be attributed to a specific room so our front desk did immediately offer to move you. Please know that our front desk staff does take these complaints very seriously and diligently tries to remedy difficult situations. I am sorry that you felt moving to another room was not an option and therefore did not get the rest you needed. Per your request to our front desk, I did call you this morning and left a message about the discount I applied to your account this morning.

"Helpful Staff, Nice Rooms"

5
28/12/2015

I was driving through Montana and got into Billings very late and decided to stay here. The front desk staff was friendly and accommodating, getting me a lower rate and a very quick check in. The room was very clean and well equipped. Overall the hotel was very pretty and clean. I only stayed the one night so I did not use any other accommodation. Only downfall there may be is the location - it's close to a few fast food places but not much else from what I saw. I'd happily stay here again if I were to come back through the area.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your recent stay with us. It's always great to hear our guests are well-taken care of whether it's a clean room or a friendly smile. Please visit us again soon.

"Great place to stay"

5
28/12/2015

In Billings over Christmas and couldn't have been any more comfortable at home. Great place to stay any time of year, the employees are great, always considerate and friendly, cookies and soup in the evening and big breakfast in the mornings.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for spending your Christmas Holiday with us and commenting that you felt "at home". As a return guest, we appreciate your continued business and look forward to hosting you in the New Year whenever your travels bring you back to Billings. Thank you for your gracious comments.

"Very nice hotel and good value "

5
24/12/2015

Traveling on business and stayed two nights. Staff were excellent. Hotel was very clean and quiet. The pool area looked like lots of fun if you have kids with you. Breakfast room was really nice and food was actually very good. I would stay again. Cheers

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Your gracious comments are very much appreciated! Thank you for taking the time to post about your recent business stay with us. It's always great to hear our staff gave our guests excellent customer service during their stay. We hope to see you again in the New Year! Merry Christmas!

"Disappointed"

3
20/12/2015

We have stayed here a few times before in a two room suite with two fires places and loved it! The set up was great, the bed was very comfortable, and the kids loved the pool--actually, we all did! This time was unfortunately different. The suite that we got was clearly two rooms added together and swapped out a bed for a couch in one. We liked having the pull out instead of the bed, for the kids but we DIDN'T like that they had their own door to the hotel hallway and kitchenette. The rooms were attached by double doors, making it so that if they shut and locked their door we would't have a handle to even open it. The bed was stiff compared the room we usually get and the pool this time was awful. The pool area was freezing cold and the water wasn't heated. Our kids instantly had purple lips and we had to limit their time in. There were dirty bandaids for two days straight next to the hot tub. ::yuck:: At night, the lights in the pool room were super dim and made me feel uncomfortable not being able to see my kids clearly. It's too bad because this was always our favorite place to stay when in Billings and we have stayed at quite a few places. The only thing that was nice was the whirlpool tub in our room. This hotel clearly needs updating and pool room maintenance!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We are very sorry to hear that your recent stay with us was not up to the standards you had previously enjoyed at our property. When the Moon Over Montana Suite was not available when you called for reservations, we made reservations in the only other two room suite available..."All the Pretty Horses" Hospitality Suite. We realize the configuration of this suite is more suited to corporate guests. Some of our more family-friendly suites include our "Cabin Fever Suite", "Woodland Mist Suite" and Big Sky Beauty Lofts. Please know that every year in January we close the water playland to repaint and/or replace features that cannot be serviced while open. It's our hope you will visit us and allow us another opportunity to better serve you.

"Great Service"

5
19/12/2015

The rooms are spacious and decorated with mountain/cabin decor. Bears, moose and wolves are incorporated. Clean and well kept motel. Staff was excellent, especially Kirsten who provided suggestions and help throughout the week. Breakfast offerings are standard, although they do provide gluten free bread. Indoor pool has a large play area for children.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your recent stay with us. It's always great to hear our guests appreciate our front desk staff's excellent customer service, our country lodge décor, and water playland. Please visit us again soon!

"Great Experience"

5
18/12/2015

This hotel has a great staff and we were greeted with warm cookies and chilli! They have a great indoor water park that our kids loved! We also were not sure if we needed our room an extra night as we did not have a timeline for my son's surgery to be complete. The staff was very flexible and worked with us to make sure we were not worried about cancellation policy etc.

"Emergency made comfortable."

5
15/12/2015

We had a terrible emergency with one of our young children and had to travel to Billings Mt. for emergency surgery. After 26 hours of trauma and a couple catnaps, the girls, Kirsten and Holly, at Best Western Plus Kelly Inn & Suites, were so accommodating and kind. They helped with a medical rate and nice warm soup and crackers with cookies for desert, even milk for our young son, who was just out of surgery. It was so cozy and clean. The perfect comfort to the end of a traumatic experience. Thank you all, and especially Kirsten and Holly...:) Merry Christmas! From the Larry Branson Family

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for posting that in the middle of your medical emergency, Kirsten and Holly responded with kindness. It is our hope and prayer that your little has a speedy recovery and that you will visit us again when you can just come, relax and enjoy our hotel and amenities. Merry Christmas!

"Horrible!!"

1
13/12/2015

The GM tried to enter our room while we were sleeping!!!! If we hadn't secured our room he would have walked in our room and it was a horrible experience for my mom and I. They didn't take the incident seriously at all. They claimed it was a mistake and basically just said "sorry we told him to be more careful next time". It was pretty traumatic and I don't even think I will stay in a hotel at all for a long time. If you stay here make sure you lock your room with the metal bar so the GM won't come in your room because the "Do Not Disturb" sign and the regular lock doesn't matter.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We can only apologize again that we tried to enter your room that was scheduled to be remodeled this past week with new walls and laminate flooring. We had hoped that removing all charges for your room and our apologies would have indicated to you that we take our guests' customer satisfaction very seriously. The intention was to get an early start on the remodeling project on the morning you were checking out...certainly not to make you feel that your safety was compromised in any way. Please note that we are required to have three locks on each hotel door...the lock itself, a deadbolt, and a security latch. We are thankful you were using your security latch so entrance into your room was avoided, but remain sincerely sorry that we tried to gain access to your room before you checked out.

"Love Best Western"

5
08/12/2015

I have stayed at multiple Best Westerns. I travel with my dogs and am always on the lookout for pet friendly hotels. I am in the dog sport and dog training business. I want to stay at clean well maintained hotels with my dogs when we travel. So glad Best Western is offering very nice accommodations for reasonable fees that is pet welcoming.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for giving us such a great review especially as you feel that not only are you welcome but that also your pets are welcome. Please know that we are remodeling most of our downstairs rooms with outside entrances with laminate flooring to even better accommodate our four-legged guests. Please visit us again soon and in the meantime, enjoy the Christmas season!

"This is a great place to stay"

5
04/12/2015

The Best Western Kelly Inn is an excellent place to stay. The motel is very clean, comfortable and the staff is amazing. This is the only place I stay when I travel and highly recommend it to others. The location is nice, centrally located to all the facilities you could possibly want but not on the main stream with all the traffic and noise.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for choosing our hotel each time your business travels bring you back to Billings. We appreciate your gracious post and look forward to hosting you again soon.

"Great Service and Great Atmosphere"

5
02/12/2015

We really enjoyed our stay here!! We could bring our dog on vacation with us, that was huge!! The rooms were very clean and very up to date. My kids loved to go swimming. The front desk staff was amazing. They go out of their way to make sure your stay is perfect. We will for sure stay here again!!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It's always a pleasure to serve our guests especially those like you who found our property comfortable and staff accommodating . Thank you for taking the time to write such a great review...we hope you will visit us again whenever you're in our area.

"Attentive Stay"

5
29/11/2015

Dropped in for a quick stay on our way to deadwood. The front desk staff earned a reward for paying attention to my test request. Room was comfortable and breakfast was very nice. Hotel overall was nice and ideally located. As nice as the hotel was, I must say the shining star at this location is the staff.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to write a review on our property. We appreciate your comments and hope you will visit us again whenever your travels bring you back to Billings.

"Still the best choice in Billings!"

5
27/11/2015

Pretty hard to beat this motel in any category. The entire staff is attentive, friendly, and very good at their job. The motel is well decorated and cookies and/or soup is often to be found at the front desk in the evening. Prices are reasonable, the rooms are spacious and appealing. If you spend one night here, you will probably be a repeat customer....that good!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We never take for granted return guests like you who take the time to give our staff and hotel great reviews each time you stay with us. Thank you for your kind comments...thank you for choosing us as your "home away from home" every time your travels bring you back to Billings.

"EXCELLENT STAY"

5
23/11/2015

Good place to stay. Nice, clean, spacious rooms. Very comfortable beds. Staff is very helpful and friendly and go out of their way to help you. We stay at this motel 2 to 4 times a year and are never disappointed.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for being one of our repeat guests and taking the time to write a review letting other potential guests know how you enjoyed your stay. Please visit us again soon!

"Need a good nights sleep?"

5
12/11/2015

Stayed at this property after arriving late from a very long drive. Property was clean, quite, and comfortable. Best of all the bed was exceptionally comfortable. Got up early the next morning and had a good breakfast. Pretty much standard breakfast menu, but everything was well stocked, clean, hot and enjoyable. The front desk and dining area staff was very friendly, attentive and professional. I will definitely stay here again.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
While our hotel offers a variety of complimentary amenities (water playland, guest laundry, high-speed internet, fitness and business centers), we realize our guests want the basics...a good night's rest in a comfortable bed and good customer service. Thank you for taking the time to post that you found those during your stay with us. We hope to see you again soon!

"Caring Staff"

5
07/11/2015

This motel has the most wonderful and caring staff, we are well taken care of on our stay. From check in to check out this is a wonderful place to stay. We travel a lot and this is by far the best staff and facility we stay at. You can't beat a Best Western.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for choosing our hotel during you recent stay and posting such great comments! We sincerely appreciate the time guests like you take to go on-line and let us (and other potential guests) know how much you enjoyed your visit with us - please come back soon!

"Beautiful property and excellent staff"

5
05/11/2015

I was greeted with smiling, friendly, professional staff at check-in, which was completed in less than 5 minutes. The exterior as well as interior is beautiful, the rooms are decorated to go along with the exterior log cabin theme. They were the first out of 5 night stays with best western to do express check out.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Our goal is to give our guests friendly, efficient customer service from the moment you check in until the time you leave. Thank you for posting such kind comments about our staff and amenities. We hope to see you again anytime your travels bring you back to Billings.

"Great!"

5
04/11/2015

Wonderful place to stay clean, friendly, quiet, and cozy! Definitely going to be the only place we stay when we travel! The staff is very friendly and helpful! Offers a great breakfast! The rooms were clean with wonderful decor, and the pool was just right for any age!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It's always great to hear that our guests enjoyed everything about their stay with us...from the cozy atmosphere to the breakfast bar with varied menu items. Thank you for giving us such a gracious review - please come back and visit us whenever your travels bring you back to Big Sky Country!

"State A A Soccer finals"

5
30/10/2015

Located right across from the soccer fields ,obviously the convenience of the inns location played a great factor . Friendliness,local owners,great morning breakfast. Ease of checkin,pet friendly,complimentary newspaper .had everything one could want for a weekend stay . Staff friendly.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for choosing our hotel for your stay while here for the AA Soccer Tournaments. We appreciate your gracious comments about our property and staff. Please come back and visit us again whenever your travels bring you back to Billings!

"Great Hotel"

5
26/10/2015

Was very comfortable and clean. Staff was friendly and helpful. We have stayed here previously and would recommend it to all our friends and family. breakfast was of a high quality, free internet service as well as a business office where they provide 2 computers and a printer. Free WiFi, Nice pool / Jacuzzi area and kid friendly.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
As one of our repeat guests, thank you for coming back to stay with us and for posting such gracious comments about our hotel. Your comments are very much appreciated and we look forward to hosting you again anytime your travels bring you back to Billings!

"Smelly And Small"

2
26/10/2015

Room smelled like tobacco and puke. The "King" size bed was too short for anyone over 6 feet tall. The A/C unit by the window only blew air into the curtains and not the room itself. Stayed one night and that was plenty. Would not recommend.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It's always our goal to give our customers great customer service and exceed their expectations! In your case, it was evident by your review and earlier communication to us after you left that we did not succeed. Please accept our sincere apologies. Had this situation been reported to our staff they would have immediately relocated you to another room as we want to make sure our guests are comfortable and well taken care of. It's our hope you will come back and give us another opportunity to better serve you.

"A restful night"

5
23/10/2015

This was only a one night stay, but this is a very nice hotel; with pleasant decor throughout. In our stay, we enjoyed the swimming pool and jacuzzi, a brief workout in their fitness room, and a plentiful and relaxing breakfast in comfortable dining area.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for all your gracious comments! We're always appreciate knowing our guests enjoyed a restful night with us, used our amenities and left with a good breakfast. We hope to see you again whenever your travels bring you back to Big Sky Country!

"My favourite!"

5
21/10/2015

I would highly recommend this hotel! Great pool for the kids, wonderful lodge feeling throughout, friendly and courteous staff, lovely breakfast! Our room was spacious and very clean! Loved the bear sculptures climbing and peaking in the windows!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We love being chosen as your "favorite"! Thank you for taking the time to post about your recent stay with us. All your gracious comments from fun water playland to courteous customer service are very much appreciated. Please come and stay with us again soon!

"Exceptionally Nice Place To Stay"

5
21/10/2015

The outside decor is inviting and just what one would expect in Montana. Big timbers and complimentary stone work form the entrance, a welcoming environment. The staff were fun loving professionals who were easy to deal with. They were very helpful to be sure. A clean room with firm bed was what we got.The breakfast was good. Many thanks BW folks.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for such a great post about our hotel! We appreciate knowing how much guests enjoy our Montana décor, our plush, pillowtop beds, and most of all our staff's inviting welcome...yes, they do LOVE to have fun! It's our hope you will come back to visit us often. Again, thank you!

"Great people and very very clean"

5
14/10/2015

We stayed one night.Its easy to get to with a lot of places to eat near.The beds are some of the best we have had.Always good beds at the Kelly inn.The breakfast was a nice mixer and the staff kept it clean.Every person that worked for this place all had smiles on and delightful to speak to.The parking is great and the front desk enjoyed there jobs.I would stay here again no problem.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We never take for granted the time our guests take to post their experiences with us. Thank you for commenting on the attitude of each of the staff here at our property. While it's always great to hear our guests enjoy all the amenities offered, the best compliments are from guests like you who appreciate a friendly smile and a warm welcome. We hope to see you again soon.

"BEST CHOICE IN THE ENTIRE STATE"

5
11/10/2015

Excellent staff. Very professional and caring. I would feel relieved for any of my family to stay at this property. Excellent hotel, very clean and caring staff. It's hard to find hotels like this these days. I had a negative view of Best Western's but not in the Northwest. Well done people.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
What kind comments about our hotel and staff! Thank you! It's always a pleasure to entertain guests who trust us to host their family. It's our hotel you will visit us again very soon.

"Great Montana Stay"

5
09/10/2015

This hotel has a typical Montana flair, even the added touch of wooden bears at the windows, and it is in a great location near the airport. I stay at this lodging each year I visit Billings Montana. Staff is friendly, breakfast is great and rooms are spacious and clean.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for posting about your great Montana stay! We appreciate your comments about our friendly staff that bring back guests year after year to relax in our hotel and enjoy all the comforts of home. It's always great to hear guests found our breakfast options good and their room clean...please visit us again soon.

"Nice and different decor!"

4
08/10/2015

Spent 4 nights there during the week. Good service for the check in. The breakfast offers everything you could ask. Nice and clean. It was quiet. Fridge and microwave. Only 2 restaurants from walking distance. You could add a couple fast food. Downtown is 6-7 drive by cab, it's only $7.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your recent stay with us. It's always great to hear that our staff and hotel met (and hopefully exceeded) your expectations. We appreciate your comments and hope that you will visit us again soon.

"BEST Best Western I've stayed in!"

5
06/10/2015

This is a beautiful Best Western. Very clean, gorgeous decor, everything in top condition. Rock fireplace soars to the high ceiling in lobby.Room was very nice and bathroom nicer than most. Hot breakfast included Eggs, sausage, waffles, sausage gravy & biscuits plus any kind of bread, bagels, muffins etc. you could desire in addition to cold breakfast choices. Cool Pool! We used laundry facilities & they were excellent. Very, very friendly staff - we really enjoyed our stay!!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for the wonderful comments about our hotel's country lodge décor, our amenities and especially for our staff's customer service. It's our goal to make our guests feel like they're walking into our "home" where they experience warm Montana hospitality each time they visit. Please come back and stay with us again soon.

"Outstanding Service and Property"

5
06/10/2015

Love this hotel. Great service and amenities. Super dog friendly with wonderful surrounding area for exercising the dog. Super clean, great breakfast, beautiful lobby. We can't say enough and will definitely stay here again. It made us start looking again at other BW plus properties.

"Great pool play area for kids"

4
05/10/2015

If you've got kids then this is a step-up from the standard pool to swim in. There are 2 slides, water cannons and other play structures for kiddos old and young. There is also a hot tub for moms and dads. It is a lovely pool area with huge, wall-sized windows looking outside (we swam and played at sunset, it was really pretty light in there at that time). The breakfast was good too....lots of variety. It was busy in there, not a lot of space, but still well worth it.

"Great experience"

5
05/10/2015

Everything worked, everyone was friendly and accommodating. The beds were very comfortable, which is probably the most important feature. The breakfast in the morning exceeded our expectations. We had a couple of problems which were corrected immediately and to our satisfaction. If I ever come back to this area I will stay at this hotel.

"Good for a Quick Stay"

3
02/10/2015

We stayed here as part of a road trip and needed a place to stop for a night. It is close to the highway, box stores, and chain restaurants so you can get comfort food, but not really a taste of the west. The decor is cute and the rooms are fine. The breakfast was disappointing. Would recommend for a short stay.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your recent stay with us. We always appreciate knowing how much our guests enjoy our country décor. We are continually striving to improve our guest's experience so we've recently added gluten-free items to our breakfast bar. This is in addition to our eggs, breakfast meats, waffles, yogurt, hot and cold cereal, fresh fruit and breads. Please visit us again whenever your travels bring you back to Billings.