Best Western Plus Hotel Kelly Inn & Suites, Billings

Very friendly & efficient staff at front desk. Beautifully decorated, comfortable and clean room. The room darkening shades were very effective. Breakfast was delicious with good variety of both hot and cold items. There also was a very friendly and helpful attendant in the dining area. Hotel is very conveniently located near the highway. Would definitely stay here again.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for letting us know how your visit at our hotel went. We appreciate your business and comments. We are happy to hear that you had a nice stay and that you would continue to stay with us if your travels bring you back to our area.

Kelly Inn made our stay stress free with fast check in and friendly service...even the cleaning staff stopped to ask if we needed an assist to get into our room. The rooms are clean and breakfasts are great. We are in Billings often and would not stay anywhere else.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for posting a review of your recent stay with us. We appreciate your business and comments. We are happy that you liked the cleanliness of our rooms and our friendly staff. In advance we thank you for choosing us as your hotel of choice when you're in Billings.

Hotel was very clean and well kept. They did charge me an extra $20 for my wife although I had booked two people. Area had a lot of homeless and vandalism. Our truck was broken into 5 feet from our door and many things stolen. Five other guests also had their vehicles burglarized. Hotel next door had similar issues the day before. Police told me area had a organized group doing these breaking and not to expect getting anything back. They also advised us not to stay in that Area as traveller's are targeted. Hotel was apologetic but not too concerned .

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post a review of your recent stay at our hotel. We appreciate your business and comments. We are very sorry that your vehicle was broken into. We all hope that this wouldn't happen anywhere but unfortunately it's out of our control. Even with us having a well lit parking lot you think this would scare or keep people from breaking into vehicles. Once again we are very sorry.

Great place to stay. Totally satisfied check in lobby was beautiful .check in was fast and efficient everything was explained perfectly .they have a very fair pet policy best i have seen breakfast area was nice with a good selection to choose from .

, Owner at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for choosing to stay with us and share your experience! We are glad to hear that enjoyed your stay with us and we appreciate your compliments on our staff. We hope you and your family(including fur kids) come see us again when in Billings!

It is a very clean, spacious and friendly place to stay. So glad we chose this on our travels. Couldn't have asked for better!!! The decor is beautiful and we were extremely surprised at the spacious rooms.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for letting us know how your stay was. We appreciate your business and comments. We are happy to hear that you enjoyed your stay and like our décor. We hope you will continue to stay with us if your travels bring you back to our area.

The front desk staff were very welcoming.Room was throughly cleaned.Whirlpool tub was an excellent welcome after a long day of traveling. Pool area was kept cleaned and towels stocked. Quite a few options for breakfast. All types of coffee. The fresh baked cookies before heading to dinner were amazing as well. Definitely will stay here again next time we are in Billings.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and our accommodations were fit for your needs. Thank you for your business and comments. We hope to see you soon!

Well appointed property throughout with beautiful decor. Angie at the front desk was very helpful and patient explaining 2 promotions in the Rewards program. Room was nicely laid out, especially in the middle of the night to move about between bed and bathroom in the dark.

, Owner at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for the wonderful compliments on our hotel and our staff! We appreciate your business and hope that you will stay with us again!

Always pleasant place to stay , employees are friendly. Fun pool for children, nice to watch happy kids as an adult visitor. Good location off I-90. Clean. Mattresses were a little soft and broken in.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for letting us know how your recent stay at our hotel went. We appreciate your business and comments. Thank you for being a loyal guest of our property. We are happy to hear that you like our amenities and our friendly staff. We hope to see you soon!

Would definitely consider staying again when in the area of Billings. Cute bears peeking through the windows. Room had a lingering smell of old takeout either from microwave or garbages, smelled it on our arrival to room and when we returned from breakfast.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post a review of your stay. We appreciate your business and comments. We are happy to find out that you liked our décor. We are very sorry that the room you were in had a bad smell. Thank you for letting us know. We hope to see you next time you're in town.

We stayed at our first BestWestern last night and we're very HAPPY with it! The decor is bears and wooded themed very nicely done. The lobby was clean with a nice fireplace. We were greeted with a smile and the receptionist even helped me find the lowest price available. She told us about their rewards program and reminded us of the cookies that would be out late afternoon. We found our king room spotless and above the average in size. I like how the bathroom is separated from the sink/ vanity. They have a very nice pool area with slides etc for the kids. We sat out on the patio and enjoyed the nice weather. The beds and pillows were great quality and the towels were SOFT!the shower / tub was clean w a rubber mat to keep you from sliding. The breakfast had a huge selection of hot and cold items with even Individual cartons of Soy milk for me! All the employees were helpful and kind. They truly seemed yo enjoy their job. This was a great experience for us and the price was $56 cheaper than the Hampton that we were headed to!

, Owner at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for staying with us and taking the time to leave us a review! We are glad to hear that you enjoyed our amenities and were comfortable in your room. We hope that you will stay with us in the future on your travels.

We were very happy with our stay. We came to town for a night on the way through Billings heading to vacation in South Dakota. The staff was very friendly the room was nice and the room was clean and comfortable. We really appreciated the cookie in the lobby too! We were so happy with our stay that we stayed again on our way back through Billings heading home after vacation. Definitely appreciated the staff even suggesting where to park so our car was visible from our room. Definitely felt like we were welcome.

, Owner at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to share your experience and leaving us such a glowing review! We are glad you enjoyed your room and were comfortable, and of course cookies are the best part of the day here at the hotel! We hope that you stay again on your travels and appreciate your business!

Had an excellent hotel stay. Beds were comfortable, room was very clean, coffee machine in the room was clean. Pool was great with slide and climbing apparatus for kids. Breakfast had great selection and widest variety of cereals.

, Owner at Best Western Plus Kelly Inn & Suites, responded to this review
We are happy to hear that you enjoyed your stay with us! Thank you for the wonderful comments and taking the time to leave us a review. We hope that you will stay with us again on your travels.

While moving my Mom from Montana to Kentucky, we stayed here and ended up extending an extra night because we were so relaxed and needed a break! Angie and Holly at the desk were so kind and helpful. The pool is a mini water-park with slides, a rope bridge, and buckets of water that rain from the ceiling. Next to that is a 3 foot deep spa for the adults. Breakfast is delicious. Best of all, NO ADDITIONAL CHARGE FOR YOUR PET! They really get what customer satisfaction is all about.

, Owner at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for all the compliments! We are so glad to hear that you had a relaxed stay with us and were comfortable. Angie and Holly are great assets to the hotel and provide wonderful customer service. We hope that you stay with us if your travels bring you this way, of course fur kids (pets) are always welcome!

We love staying here! We are always so impressed with the cleanliness, comfort, and friendliness of this hotel. We so appreciate the ground floor rooms with direct access outside to accommodate walking our dogs. Also, the breakfast buffet is hearty, delicious, and a real value. Again, we love staying here!

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for being a loyal guest at our hotel, we appreciate your business and comments. We are happy to hear that you love everything about our property. Our first floor rooms are very handy and popular with our guests that travel with their pets. Once again thank you for being a loyal guest and we will see you next time you're in town.

Pros: Nice atmosphere, decorated in lodge style. Been somewhat updated at some point. Good hot breakfast. Front desk staff is polite and helpful. Great pool area for kids (not for adults). Laundry facility open 24 hours and machines are reasonably priced. Clean room. Nice bar soap (shampoo and conditioner are terrible). Cons: The bed had a dip in the middle. Pillows are too soft and woke with a stiff neck and back. Bedding is old. The pool and jacuzzi area are overcrowded and noisy with NO adult only time (wanted soak my sore back). Pool closes sharply at 10pm and someone makes sure that you turn in your pool towel so you end up going back to your room dripping wet and cold.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for letting us know how your recent stay at our hotel was. We appreciate your business and comments. We're glad to hear that you enjoyed some of our amenities. We are very sorry that you didn't have a good nights rest do to the pillows we have in our rooms. We hope you will continue to stay at our property if your travels bring you back to Billings.

I stayed 2 nights back to back for work. Staff were great very personable. Food was good & plenty of it . Great place to stay for business or vacation. Clean and comfortable rooms. Great experience, great staff, a relaxed family environment.

, Owner at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for sharing your experience and leaving us a wonderful review. We are happy to hear that you enjoyed your stay with us. We hope that you will stay with us again when in Montana. Thank you!

Nice staff, clean rooms, good breakfast. Went on a road trip from Denver to Calgary and in Billings Montana this was a perfect halfway point to stop on the way back. The wifi was good and worked for what I needed when I was video conferencing for work in the morning.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We appreciate you taking the time to post a review of your recent stay at our hotel. Thank you for your business and feedback. We are happy to hear that you enjoyed your stay. We hope to see you next time your travels bring you back to our area.

Maria and her staff were great. Nice hotel close to both downtown and the westside shopping area. Sir conditioners were quiet! What a nice change. The pool was family-oriented and refreshing. Enjoyed the breakfast. Beds were comfortable and had lots of pillows.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great experience with our hotel and team members. We look forward to having you back if your travels bring you to Billings once again. Thank you and take care.

Stayed in an accessible room that was quite relaxing and comfortable. Bed was perfect for me but a bit too firm for hubby. Excellent breakfast offerings. Our 2nd stay and would stay again. Staff welcoming and friendly.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for letting us know how your stay was at our hotel. We appreciate your business and comments. We are happy to hear that you had a nice and relaxing stay. Hope to see you next time your travels bring you back to Billings.

Kids were looking forward to the “water slide” but the first day/night the pool was cold and the hot tub was hot. Husband said something and to come and find out the pools heating element was broken (they should be checking it more often, as people are paying for this). Next day, pool still cold so we all go in hot tub as that was no longer hot and was probably the temp that the regular pool should have been. We paid the same amount, but didn't get told we could have a refund of something. Luckily when more kids came in my oldest daughter played with them even though pool was freezing. Weird thing is they started telling people about it when they checked in, but again nothing for our stay. Next time we'll just find a place with a pool forget the water slide area.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for letting us know how your stay at our hotel was. We are very sorry that our pool and hot tub were not at the correct temperature during your stay. Unfortunately sometimes parts for the pool or hot tub break unexpectedly even when we check them every day and sometimes we are not able to get the part right away to fix it because of being on back order. Once again we are very sorry for not providing a great guest experience.

The pool was the main reason for our stay. Our kids really loved the different features. The water was a bit cold first thing in the morning however. Breakfast was okay and the room was fairly clean. We would stay here again.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for letting us know how your stay was at our hotel. We appreciate your business and feedback. We are happy to hear that your kids loved our water playland. We hope we get the chance to see you and your family once again next time you're in town.

Holly at front desk was amazing! Super sweet and friendly. Great for pets at no additional charge. Looked like a fun pool but we didn't have a chance to enjoy. Clean and good breakfast. Would recommend!!

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We appreciate you taking the time to post a review of our hotel. Thank you for your business and feedback. We are very fortunate to have Holly as part of our team. Thank you for your nice comments and for recommending us to your family and friends. We hope to see you next time you're in town.

Best Western Kelly Inn is in a quiet, easy to find location, close to the interstate ramp. Gas station/car wash is close by. Fairly close to downtown. A very helpful and friendly staff. We would definitely stay here again.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post a review of your stay. We are thrilled to hear that you had a great stay with us and that you liked our location. We appreciate your business and comments. We hope you will continue to stay at our hotel when your travels bring you back to Billings.

Wonderful place to stay. Easy parking space even if you are pulling a trailer. Service was excellent they are very friendly. Breakfast was outstanding. The rooms very clean. The swimming pool was very nice.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We are happy to hear that you had a great stay at our hotel over the 4th of July weekend. Thank you for sharing your feedback and business. We hope that you will continue to stay with us if your travels bring you back to our area.

We have to come to town for medical and business at least every couple months. Staff are friendly, hotel is clean and comfortable. The hotel is near to everything, while not being in the middle of too many people, etc. Parking is available and near to rooms.

, Owner at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to share your experience and we appreciate your continued business! We look forward to your next stay with us!

We were passing through while moving and hotel parking accommodated both vehicles well. We had items in our car and felt safe leaving them overnight. The pool is a lot of fun. Overall spaces were tidy.

, Owner at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for the kind comments and sharing how your stay went. We are happy to hear that you and your pet enjoyed your stay! We hope that you will stay with us again when your travels bring you to Montana again.

Day five of a cross country moving trip with sightseeing sidebars, this was such a welcome experience. I don't book accommodations until checking on Tripadvisor, and there were more positives than not. I'm so glad I did. The front desk staff were friendly and helpful, and the lobby, hallway, and exterior were clean and bright. The room was clean, with flooring rather than carpet - thank you! Travelling with our dog, we had both an interior and exterior access. The room is insulated enough to block out most noise. Would I recommend this property: Yes. Would I stay here again? Absolutely Well done Best Western.

, Owner at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for staying with us! We appreciate your comments and we are glad to hear that you enjoyed your stay! We hope you will stay with us again if your travels bring you through Billings again. Thank you again!

This is a nice hotel. I do think it is overpriced though. It is a good stopping place for the night when traveling across country. If prices were better I would give it a higher score. We have stayed here a couple times.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for letting us know how your stay went. We appreciate your business and comments. We are happy to hear that you liked our hotel. We hope you will continue to stay with us if your travels bring you back to our area.

We stayed in room 322 for 2 nights and it was disgusting. It was so dusty that my kids were writing “dirty” and “clean me” all over the room. There was an overall smell of vomit, hair in the bathroom and on the coffee maker tray. Because of staffing issues you have to request cleaning the day before. It was graduation weekend so we immediately tried to find another hotel but everything was sold out so we went to target bought a can of Lysol sprayed it all over the carpet, made a trail with towels to walk on and had to sleep with the window open which was noisy and resulted in not sleeping at all. I would never recommend this hotel and will never stay here in the future.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for staying with us. We are sorry that the room did not meet your expectation and was dirty. Housekeeping has bee notified of how this room was cleaned and that it's not up to standards. Nothing means more to us than to provide a nice stay to all our guests. Once again we are very sorry.

I have stayed at this hotel a few other times. This visit was very enjoyable during an extremely busy weekend of many different events. I still felt like I was treated as a special guest! I have come to realize that Best Western takes great pride in their facilities and staff. I will continue to stay here on my visits to Billings.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We appreciate you letting us know how all your stay have been at our hotel. Thank you for being a loyal guest with us and for your comments. It lets us know if we are doing a great job at all times or if we need to improve in a certain area or department. We can't wait to see you on your next trip to Billings.. Once again thank you.

Beds are comfortable and room was very nice and clean. Breakfast staff Was amazing. I dont think we will ever choice any other hotel in Billings unless this one is full. Kids also really love the pool!

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We appreciate you letting us know how your stay was. Thank you for your business and comments. We are glad to find out that you had a great stay and that the kids loved our water play land (pool). We can't wait to see you and your family next time you're in town.

The hotel was clean and the staff was friendly. Breakfast had a good variety of items (scrambled eggs, sausage, biscuits & gravy, breads, waffles, etc. The hotel is about 3 miles from downtown Billings which looked to have a lot of options for dinner/drinks. Appreciated having a door to the outside and inside for loading luggage and 4-legged family members. The only possible negatives to me were the noise from other customers (could hear people walking/running on the floor above us) and the strong perfume in the room. Other than that, was a good stay!

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post a review or your recent stay at our hotel. We appreciate your business and comments. We are happy to hear that you liked our hotel and the amenities we have. We are very sorry that it was noisy and that the room had a strong perfume smell. I spoke with my head housekeeper in regards to not to over spray the rooms with our air freshener. We hope you will continue to stay with us when in town. Thank you once again.

We love staying at the BW Kelly inn and suites while in billings! The pool is great for kids of all ages and my toddler LOVES the slides! They have always honored our recommendations and have always made our trips a little easier!

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for your comments and your business. We are glad to hear that you had a nice stay with us. We try very hard to make everyone's stay a pleasant one. We hope to get the chance to see you next time you're in town. Thank you once again.

We enjoyed our stay at this hotel. Our room was very clean, spacious and quiet. The front desk staff was wonderful and we were able to check in early. There was a good variety of breakfast selections, including hot options (biscuits and gravy and eggs). All of the staff were friendly, went out of their way to offer assistance. The hotel was pet friendly, they gave us treats for our dogs and there was plenty of areas outside for pets to do their business, along with multiple pet waste bag stands. We'll definitely stay here again if we are in the area.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post a review of your recent visit with us. It's great to hear that you liked the room cleanliness, friendly staff, and service. We are so happy that you had a great time and experience with our hotel and hopefully come see us again if you're in this area.

I paid almost $400 for 2 nights in a room with a jetted tub and the plug didn't work, they knew about the issue, when I called the front desk, she laughed and said it had been that way since it was built and none of them knew why…said she'd have maintenance come the next day and she would adjust my bill. Well the tub had already been filled and trying to get the plug out, my boyfriend used his pocket knife and it broke the tip off. No one came. I have a bad back and wanted to use the tub, I tried to get the plug out with my fingers and it ripped off 3 of my fingernails, 1 down into the quick drawing blood. When checking out I told them no one came, the lady seemed shocked, they didn't? I said NO. She then said well that's because you had the privacy sign on your door. I told her that was for housekeeping and was told to the night clerk who took the complaint to knock anyway because we have dogs. She then said said well we tried calling the room, I said no you didn't, she then said well does the phone work, wait here and we'll send someone to the room, I said no, I used it to call you!!!! If they really tried to call, why didn't they leave a message??? I said you need to adjust my bill, they were EXTREMELY RUDE and took a whopping $30 off. I will NEVER stay here again, this was my second visit, the walls are extremely thin and you can hear EVERYTHING from rooms beside and above you and outside. We just stayed there again due to the door to the outside and our dogs. NEVER AGAIN.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We are very sorry that the room did not meet your expectations. We try our very best to make all our guests stays a pleasant one. Our hotel policy is that if you leave your do not disturb sign on the door we cannot enter the room. We are respecting your privacy this is why we tried calling you with no success. Once again we are very sorry for the inconvenience and problems this caused you and your boyfriend.

Best Western Kelly Inn and Suites suited our needs perfectly. We were in town for a class my husband needed to take. We were fifteen minutes from the location, which was ideal. The hotel is decorated in a charming lodge style with bear accents throughout. There are a welcoming fireplace and cute log details in the lobby. Staff is friendly and inviting. Dogs stay free, which we prefer. Since we had a dog with us, we enjoyed a room on the first floor. These rooms offer the ease of an entrance from inside and outside... Convenient for getting to the breakfast area or the indoor pool. Our room could have been vacuumed one more time before our arrival. There was dirt along the walls. Doors need to be repainted. The best feature is the indoor pool scape complete with slides, log rope bridge and hot tub. Hours of fun await! Should we return to Billings, we will definitely return to Best Western Plus.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for your kind comments. We are so glad that you had a great stay with us and liked our hotel and amenities. We are happy to hear that you would stay with us again. We take pride in our hotel and our customer service. Thanks again for your review.

This place is definitely my favorite hotel ! They have whirlpools / jetted tubs in many of the rooms and they are big enough for me and my husband to both fit in .we Stat here all the time and live the staff and the comfort that this hotel has to offer only complaint is wish it was located closer to my house but this is our home away from home we love you guys!

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post a review of our hotel. We appreciate your feedback and for being a loyal guest. You put a huge smile on all our faces. We take pride in our hotel and amenities and sincerely appreciate the opportunity to serve you. Thanks again and we will see you next time you come to your second home.

This hotel is amazing, 5 star quality at an affordable rate. Will be back again in 2 weeks. Pool was a ton of fun also with stuff for the toddlers to do as well. Very clean room, comfortable bed. Love that the air is thermostat controlled and there was an inside and outside door to our room.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for posting a review of your recent stay. We appreciate your business and comments. We are happy to find out that you had a great stay and that you liked our hotel amenities. We can't wait to see in a couple weeks.

Lost my wallet and hadn't received my replacement cards yet so I was using my wife's card. Booked the first night just fine. Needed to extend my stay so I tried to book the same room for another night but clerk wouldn't accept the card because my name wasn't on it. Last name is the same. Used it the night before. Comes outta the same damn account. Didn't care told me I had to go. Ruined everything cost me a lot of money. Marriott had no problem with the card and took care of me when best western wouldn't. Yeah customer service did nothing but take notes

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We are very sorry for the inconvenience you went through at our hotel. We do have to follow our credit card policies so we can be PCI compliant. My front desk clerk was following our hotel policies when she asked for your ID and credit card.. Once again we are sorry but we were following credit card policies.

We had our annual weekend getaway for Valentine's Day. Even after me calling to verify the correct room 2x, they still managed to put us in the wrong room. This ruined our weekend getaway and management could care less. There are many other hotels with nice Jetted tubs that will ensure to get you in the correct room. Please choose wisely so your weekend isn't also ruined.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We are very sorry that your weekend getaway was ruined due to the suite (room) you were in wasn't the one you were expecting and that their was some miscommunication. Nothing means more to us than providing a great guest experience. We are very sorry that we let you down in this way. We will try our very best so this doesn't happen again.

We really liked our stay. The hotel was super clean and the swimming pool looked really fun for kids and adults. The breakfast was tasty -- especially with the option of sitting in front of the fireplace. There's also a nice sidewalk in the back of the property -- sort of short, but still a good place to walk the doggie. I also very much appreciated the COVID precautions in place and utilized by the hotel staff.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post a review of your recent stay with us. We appreciate your business and comments. It lets us know if we are doing a great job at all times or if we need to improve in a certain area. We hope we get the chance to see you next time you're in town.

Nice newer hotel with a nice lobby and large rooms with nice furnishings, liked the room with an outside entrance - handy to let the dog in and out. Breakfast had a wide assortment of items with at least 3 hot items

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We are pleased to find out that you enjoyed your stay with us. Thank you for your business and comments. We hope you will continue to stay with us if your travels bring you back to town. Happy New Year!

My wife and I stayed here along our very long cross country trip. We've stayed in Billings a few times in the past and this hotel easily wins. Between the reasonable rate, the friendly staff, and the clean and comfortable rooms… you definitely can't go wrong. There wasn't anything that we didn't like. The hotel is easily accessible from I-90 at Exit 447. We would definitely stay here again

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time in leaving us a review on your stay. We are so happy to learn that you had a great time and experience with our hotel and staff. We look forward to having you back into our property in the near future. Happy Holidays!

We really enjoyed our one night stay at this BW. We arrived late (after 9:30 pm) and wish we had more time to enjoy our room. The bear motif was very cute and homey. The room was clean and comfortable. We would definitely recommend this BW to others and would return.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post a review on your recent visit at our hotel. We appreciate your business and comments. We are thrilled to find out that you had a nice stay and that you liked the clean and comfy room you were in. Thank you for recommending our hotel to your friends and family members. Hope to see you soon!

This place was fine for a one-night stay. Overall, the hotel felt dated and the room was just average, not as nice as other Best Westerns I've stayed in. The fake "wood" flooring looks ok in pictures, but felt cheap and old in person. The door to the outside for my pet was convenient, although there were signs indicating that pets must use certain areas but I couldn't figure out where those were. Made me feel like I was on camera and would be called out for using the grass right outside my door - that was confusing. Staff was very friendly and the lobby is cool, but the room is just average. I would stay here again, but likely only for a single night.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time in leaving us a review and feedback on our hotel. We apologize that the room did not exceed your expectations. Nothing means more to us than providing a great guest experience and we apologize that we let you down. We hope you will give us another chance if your travels brings you back to our area.

I stay in a lot of hotels for business, this one stands above most for this price range. Nice building, plenty of parking with good access to elevator, comfortable décor, clean rooms and public areas, great staff, comfortable bed, plenty of luggage carts available, sack lunches to grab in the morning, good coffee, really cool pool for anyone with kiddos.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post a review of your recent visit. It's great to hear that you liked our hotels cleanliness, friendly staff and that our accommodations fit your needs. Thank you again for sharing your experience with us. We hope to see you again, should your travels bring you back to our area.

Had a great experience hotel is kept up and clean inside and out. Our room was very clean, fast and easy check in. The employees were very friendly and helpful. They have a great pool area for younger kids

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for your nice comments. I am so glad that you had a great stay with us and liked our clean rooms and friendly staff. We take pride in our hotel and its amenities and sincerely appreciate the opportunity to serve you. Thank you once again and we hope to see you next time you're in town.

We were travelling through and wanted to find a clean place to stay at a reasonable rate since we'd be arriving late and leaving early. We found it! Friendly staff checked us in with cookies.Clean room with a nice breakfast.

The staff was amazing fast and efficient Came for medical reasons due to my dad being in the hospital.check in very clean rooms clean pool area all around wonderful stay would definitely stay again. Highly recommend this hotel to anybody traveling.

I love this hotel. When we stay, we can tell it's clean and right now that's so important. We have always been greeted by friendly staff and the rooms are comfortable. After driving to town after a day's work, to know we will be in a comfortable, clean, friendly, and safe place.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you very much for your kind words, you put a huge smile on all our faces. We try our very best to make everyone feel comfortable. We appreciate you being a loyal guest at our hotel. Once again thank you and we will see you next time you're in town.

Friendly and helpful staff made check in and out a breeze. Comfy bed, quiet and awesome experience for our puppy. The out side entrance to our “pet friendly room” was above and beyond expectation. No stress on puppy or owners she knew right where the door was to say let's go! Good coffee, nice breakfast, and friendly staff! Thanks for the hospitality!

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We are happy to find out that you enjoyed your stay with us. Thank you for your business and comments. It lets us know if we are doing a great job at all times or if we need to improve in a certain area. We hope to get the chance to see you and your puppy next time you're in town. Thank you once again.

Main complaint - Best Western is taking advantage of the built up demand of the false shutdown mandates last year to overcharge and make more money from the public. But the other chains are doing likewise, Best Western is for the most part a very good chain with some exceptions, Dodgeville, WI is one of those. inept management did not place us in a room for 6 as requested and we had to move our luggabe uo the stairs to the 2nd floor. With 4 kids under 11, that is notr fun.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for letting us know how your stays with Best Western have been. We are sorry that your last stay with us wasn't as nice and relaxing like it should've been. We hope you will give us another chance to provide the quality of service you and all our guest deserve. Thank you once again.

The staff was so friendly & cheerful. This is our favorite place to stay when traveling through Montana. The rooms are impeccably clean and everything is in good working order. It's a very pleasant hotel to stay in.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We are glad to hear that you stay with us when in town. Thank you for your business and comments, we appreciate your feedback. It lets us know how we are doing, if we need to improve in a certain area. We hope to see you in the near future. Once again thank you for being a loyal guest at our hotel.

We spent two nights here on the way to Yellowstone. What a beautiful hotel. Heavy wood pillars and carved bears along with a huge fireplace welcome you at the entrance. The bear theme continues in the rooms with bear decor. An indoor heated pool with water features is perfect for children. Hot breakfast and great coffee start the morning.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We are happy to find out that you had a great stay with us and that you liked our hotel. Thank you for your business and comments we appreciate the feedback. It lets us know if we are doing a great job at all times or if we need to improve in a certain area. We hope to see you in the future.

Ample parking (I had a U-Haul with car tow trailer, and their lot was able to easily accommodate me. Hotel staff was all very friendly and helpful. Property was near restaurants (quick driving distance), and convenience stores/gas stations. Easy access to the highway.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for letting us know how your stay with us was, we appreciate your business and comments. We are very fortunate with the location of our hotel. Hopefully you were able enjoy our hot breakfast and our evening cookies. Hope to see you next time you're in town.

I was ok with everything until the fireworks started. I took my dogs out knowing they could only be out for just a second to take care of business only to find out the outside door doesn't work. I had to drag my dogs all the way around the hotel to get inside. By this time my dogs are completely panicked. I'm furious and call the front desk to let them know and she said she knows and sorry. When I checked in I was told to go thru that door. Please the guest at the front desk and let them figure it out later on July 4th! Oh and make a reservation three weeks early and they put you on the third floor in front of an ice machine. Everything about this place has just been ruined because of their incompetence. Oh and they also said it's really quiet here on the 4th, BS!!!!

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for letting us know how your stay was, we appreciate your business and feedback. We are very sorry that you had a bad experience at our hotel. We hope your dogs are fine. We hope you will give us another chance to provide the service that you and all our guest deserve. Once again please accept our sincere apologies for the inconvenience you went through during your stay.

Everything about this hotel was great from the staff, the details of the interior, breakfast, the pool, etc. having staff dedicated to the upkeep of the pool was seen and appreciated, especially with it being busy. The only exception was that our room was right above the pool which was noisy. Additional ways to deter the noise would be appreciated and it made it difficult to settle the kids down and to sleep.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for letting us know how your recent stay with us was. We appreciate your business and comments. We try our very best to make everyone feel comfortable at our hotel. Hopefully you were also able to enjoy our evening snack. We hope we have the pleasure to see you in the future.

It wasn't the fanciest hotel I have stayed in, but still am giving it a 5. The hotel was clean, my kids loved the water park, and the breakfast had a lot of variety. The staff were really friendly, the location was convenient, and again the pool was great for my 9 and 5 year olds. Would stay there again in a heart beat.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for your comments and your business. We are glad to hear that you had a nice stay with us. We try very hard to make everyone's stay a pleasant one. We hope to get the chance to see you next time you're in town. Thank you once again.

I have stayed at they hotel before and really enjoyed it. Family friendly and a good price. This trip was for work and it was a nice place to relax at the end of the day. I love the beds here and I sleep really well when I stay here. I would stay here again.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We are pleased to hear that you had a great stay with us. Thank you for being a loyal guest with Best Western. We appreciate your business and comments. We hope to see you soon!

If you have a choice, choose somewhere else! I understand most places have some pest out of their control but we had a giant spider in our bed and the front desk said it just happens all the time. Common problem. They do nothing to fix it. Also pool area obviously never gets cleaned. Whole place smelled like incense? Odd experience, won't be back, won't recommend.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We are very sorry that you had a bad experience at our hotel. I spoke with the front desk clerk who made the comment of it happens all the time. This is not acceptable. This is not the way we run our hotel. Once again I am very sorry for the inconveniences you had to go through at our hotel.

I had an unfortunate incident while staying at the hotel I lost my wedding ring and my diamond earrings in this wonderful staff found them contacted me and ship them to me. I will be forever grateful! Wonderful staff!

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for your comments and your business. We are very fortunate to have the staff we do. They will go the extra mile for our guests. We are glad that you're reunited with your wedding ring and earrings. We hope to see you next time you're in Billings.

Nice hotel, clean rooms, good location. Desk staff should be wearing masks. The pool looked nice, but was very crowded for Covid times. Will stay here again. Restaurants are close by, and you can get to the freeway or airport easily.

The rooms were nice, the pool was enjoyable for kids with the slides. The pool was little bit colder than we would have liked. No regulation on the number of guests in the pool at one time so it got a little crowded.

This was an excellent hotel and was very kid friendly. Nice, clean rooms and very friendly staff. I can't remember the last time I stayed at a hotel where the staff were genuinely friendly. They also had a great breakfast. I would highly recommend this hotel for anyone traveling with kids. They also have a great pool area for kids.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for letting us know how your stay at our hotel was. We appreciate your comments it lets us know if we are doing a great job at all times and in all our departments. Hope to see you in the near future.

Very friendly staff, clean and comfortable rooms, and the best pool for kids we have ever had at a hotel. Check in and check out was quick and we were made to feel welcome at the start. Accommodations have been made for the current times and they have met the challenge well.

Maria Johnston, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We're pleased to hear that you enjoyed your stay with us. Thank you for your feedback it helps a lot. Our water playland is pretty fun for kids and the kids in heart. Hope to see you next time you're in Billings.

Stayed for medical appointments. I am a private duty nurse anf staff went above and beyond to make sure my clients needs we taken care of. Staying again in February with another client for medical appointments.

We stay here on our way to northwestern Montana every trip. It is a great stopping point in our journey. We travel with our dogs, and I cannot stress enough how wonderful this hotel is if you're traveling with pets. We love having a door directly to the parking lot / pet area AND a door to the interior hallway. Such a nice option. We appreciated the COVID style hot breakfast - it got us up and moving with a full stomach. The staff is exceptional, the decor is kind of like you're staying at your gramma's cabin - so super homey and comfortable. If you have kids who want to swim, they have a "water park" style swimming pool. While we've never used the pool, from the squeals of delight we could hear, it seems like the little ones really love it. Overall, it's really just a super nice, reasonably priced hotel.

Check in was fast, cookies were warm and plentiful! The pool was open and we only had to share it with one other family. It's the perfect pool for smaller children, quite warm and 3.5 ft at the deepest, with a slide, buckets, basketball hoop, floating logs and a rope monkey bar type thing. Breakfast included some hot options (egg, sausage, hash browns) as well as the standard juice, cereal, yogurt, bread choices, etc. We only paid $75 for our king room with a gift card for $25. No complaints about our stay!

We stayed there the night before we fly out of Billings for Christmas break. We loved the visitor at our window. The kids were pleasantly surprised by the little water park like setting in the pool area. The only disappointing part was the breakfast. I understand that services are limited but if you are going to offer a product then have it readily supplied. We plan to stay there again sometime soon.

The staff did a great job with masks, distancing, etc. but many guests had no masks and walked right up to the desk clerk and began speaking. What the heck Montana?!? This is why you have the highest COVID outbreak in the country. Grab a clue and put on a mask. Quit being so selfish... The morning breakfast buffet looked like a super spreader event... Other than that, the hotel is fantastic. We had a great room, and once we entered we didn't leave until we departed the next morning 3rd time I've stayed here and I'll be back, after COVID had been eradicated.

This is a bit tongue in cheek, but I really appreciate the nice soft towels. I also appreciate the way some properties are dealing with social distancing @ breakfast. But most of all I had a great night sleep.

they gave the med rate that was great the room was really nice couch big tv hbo and max dtv was nice king bed very clean room they always try to give me an outside door love that right near resturants 3 and 4 fast food

The hotel, room, staff and location were excellent. We didn't use the pool but loved seeing the kids enjoying it. The hotel was clean and sanitized. We attended the hill climbs and the hotel was super close. Would definitely recommend!

The hotel is beautiful, the rooms are wonderful but the good stops there. We had booked a room with jetted tub and were looking forward to relaxing the evening before we were to fly home. They put is us in a room that we found out later was over the laundry and every 5 minutes it sounded like an earthquake and the room shook. We talked to front desk and the first person had no clue and said to come back later to be moved if it didn't stop. So it didn't stop and went on for about 4 hours. We went back down and were told it was the laundry room and they should be done by 6 PM. We asked for other options and we were told they would refund our money and we could go somewhere else. Seriously? We asked for the manager and he said they would move us but not to a room like we had. At this point fine anything is better so we can get some rest. They said they would give us a discount. They might have but when checking later I could have paid less for the room by booking myself with our senior discount. So much for discounted room. So we had to repack all of our things and move to another room. No offer of any help at all. We did get some sleep though. The next morning we went to breakfast and you can not sit in the dining room because of covid but you can gather in a corner with a bunch of people no social distancing because they shut off the big area and crammed it all into one space. We got our food and returned to the room to find out they had already changed out our keys and couldn't get back in the room. I had to go all the way back down and get new keys made. There were no trays to take food to room so I had to leave my items on the floor in from of the room. Thank goodness they were at least sealed. The desk person was apologetic and again said she would do a discount for the trouble. It never happened. It is a beautiful hotel and might be ok if you don't get the king room with jetted tub but we were not happy at all and felt they could have taken care of the situation better.

We were looking for a nice place with an in room jacuzzi tub to be able to just relax and get away. And we sure did find it at this hotel, from the minute we checked in with the friendly front desk person, we felt relaxed and stress free. The room was way more than we expected for a great price and the jacuzzi tub was huge and nice and clean, so nice to just relax and unwind.

Courteous, friendly staff. Excellent rooms. Pool area is clean and fun for kids. Always enjoy my stay at any Best Western, but this one is my favorite. Very helpful staff members. I would highly recommend for business or leisure.

Relly great service by staff. Very social and smiling. Nice little sack breakfast with good options. The pool is amazing. Fun for all ages. The room was very updated with wood tiled floors and nice tilework. Beds were comfy. Easy access to highway. Had a nice stay.

H6489XXjoyceb, pr at Best Western Plus Kelly Inn & Suites, responded to this review
We always appreciate the time our guests take to let us know how we're doing. Thank you for the great scores and kind comments about our water playland, easy access to Interstate 90, and our updated laminate floors. We hope to see you again soon here at the Best Western Plus Kelly Inn & Suites in Billings, MT.

We love to stay here because our rooms are always clean, the staff is wonderful and the pool is great for our entire family. They didn't have their awesome breakfast this time which is okay, we understand why. Now that I know Brian is working here that definitely made it official that we have a favorite hotel. I recommend this place to everyone. Next time our Panda(puppy) will be joining us!!

RJBratland, Guest Relations Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for the great review and rating! We look forward to hosting you again whenever your travels bring you back to Billings.

We were required to make a quick change in our travels due to cancellation of event resulting from the virus. We stopped at Kelly's Best Western Plus in Billings Montana. The "On duty" staff member was extremely professiona and helped us secure accomodations as well as provided up to date information as to resturants and shopping. The accomodations was first class which is the norm with Best Western Plus!

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for such gracious comments and the great rating. Please know we never take for granted the time our guests take to compliment our staff and hotel. During these hard times for our travelers, our staff is committed to keeping our guests up to date on food options (all Billings restaurants are closed for dining but many are offering pick up and delivery) and the amenities we're having to limit. We appreciate your review and look forward to hosting you here at the Best Western Plus Kelly Inn & Suites in Billings, MT whenever your travels bring you back to Billings, MT.

It was a wonderful experience at this hotel and would recommend more people to stay here. The breakfast was delicious, and we felt safe, having every adult and child use a wrist band while in the pool area.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you! The safety of our guests is extremely important to us so when guests like you comment positively about our wristband policy , we can't thank you enough. We appreciate that you chose to stay with us and look forward to hosting you here at the Best Western Plus Kelly Inn & Suites whenever your travels bring you back to Billings, MT.

We like to stay at Best Western properties whenever possible, they rarely disappoint. This property has clean rooms, comfortable beds, friendly staff, great breakfast, and the indoor pool is perfect for kids. This is our 3rd time at this hotel and would stay here again.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post such great comments and give us a Five-Star Rating. It's always fun to read how much our families enjoy our Water Playland with slides, dumping buckets, climbing ropes and Beaver basketball. Please visit us again soon whenever your travels bring you back to Billings - our return guests are our favorite guests!

The Staff here, is awesome. from check in, to check out. you will find friendly, smiling people. The location of hotel, is in central location, with a shopping, and restaurants in walking distance. The Room was quiet, and has elevator

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
The success of any business is always dependant on each employee. Thank you for taking the time to comment about our staff's customer service and giving us such a great rating. We appreviate the time you took to do this and look forward to serving you again here at the Best Western Plus Kelly Inn & Suites in Billings, Montana whenever your travels bring you back to our area. Thanks again and hope to see you again soon!

I love this place and stay here whenever I stay overnight in Billings. The staff is very friendly and helpful and the rooms are always clean and comfortable. I travel with my dog often and they are very accommodating to both of us!

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We can't thank you enough for taking the time to let us know how much you enjoy staying here at the Best Western Plus Kelly Inn & Suites in Billings, MT. Our loyal, repeat guests are the cornerstone of our business...we appreciate your business and look forward to hosting you again soon.

It was a nice hotel, staff was very friendly. I liked the pool area for the kids plus the nearby food places. Will definitely stay again. The rooms were very nice, the beds were comfortable and we enjoyed our stay.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for the great rating! We sincerely appreciate the time you took to post about your positive experience here at the Best Western Plus Kelly Inn & Suites in Billings, MT. Our water playland is a great feature for our families - something for everyone to look forward to after a long day on the road. Thank you, too, for the kind comments about our staff and comfortable beds. Please visit us again soon.

Home away from home. Great staff who are always helpful and fun. Favorite hotel in the area. Always looking to make your stay even better. Wonderful hotel to bring pets. Lots of spots to walk with your dogs.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
There are no better reviews than the compliments our return guests give us. We never take your business and loyalty to our hotel for granted. Thank you for letting us (and any other potential guests) how you enjoy our staff and appreciate our pet policies. Please visit us again soon!

I found this hotel on bringfido.com, and I am so thankful I did. It was perfect! We had a first floor room that had doors to both the outside and to the inside hallway - making it very easy to take my girls outside for a walk or to go get myself some coffee and breakfast. The check-in staff was incredibly kind and helpful, very welcoming. It's our first time traveling with the dogs and I never realized how pet friendly hotels would be. We will definitely stay here again if we need to stop in Billings. Thank you for making us all feel so welcomed!

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Your pets are welcome here! Thank you for taking the time to tell us (and other potential pet owners) how you appreciated our pet friendly policies. Please visit us again here at the Best Western Plus Kelly Inn & Suites in Billings, MT whenever your travels bring you back to Big Sky Country.

We had an amazing stay at the Best Western Kelley Inn and Suites in Billings Mt. Excellent front desk service. All staff were engaging and friendly. Room was clean and beautifully decorated with the bear theme. Very enchanting seeing the theme throughout the hotel and the pool. Hope they never change the decor. Breakfast was very nice with staff ensuring we had everything we needed. The pool looked like a small water park. Our definite go to hotel when staying in Billings!!!

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What a great review - thank you! We sincerely appreciate the time our guests take to post a review of our hotel. Thank you for letting us (and other potential guests) how much your family enjoyed our country lodge decor, our water playland and our rooms. Please visit us again here at the Best Western Plus Kelly Inn & Suites whenever your travels bring you back to Billings, MT.

This is my go to hotel, especially with my family! The kids love the pool, I like that we can have breakfast before we go out to shop and or before we leave Billings to go home. Definitely love the noon checkout! Rooms are nice and clean and very roomy. And the Staff is very nice and helpful.

I have stayed here a few times and everytime I find it one of the most pleasant travel experiences that I have ever had. I love the little bears on the window sills. The staff is so pleasant. They all talk to you, even it if is only to stay hi, good morning or good evening Just nice to hear a comment and not walk by without saying anything.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What kind compliments about our staff! Thank you for taking the time to let us (and potential guests) know how you enjoy their hospitality and our "friendly bears". Please visit us again whenever your travels bring you back to Billings.

It looks far better in pictures than in person, I was a little disappointed when I got there. I could hear children running and/or people talking in the hallway at night like they were inside my bedroom. If you travel with pets, please be very aware that you will need to take them with you at all times. Pool and water temperature were nice, I really liked it, the lobby is very pretty as well, and the staff is very welcoming and kind.

H6489XXjoyceb, Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your recent stay with us. It's important for us to not only know what guests enjoy about our property, but also what we can do to improve. We are finishing our remodeling this month with new flooring in our last 22 rooms so we hope you will visit us again soon!

My wife and I only stay at BW for a reason. They are always nice with friendly staff. Most of them have an excellent breakfast as well. Avoid the one in Grand Canyon, Az. They cost more and there is no free breakfast. Stay in the one in the next town. Billings, MT has a very nice log cabin decorated facility. Overall, BW's are where we will always stay! We've gotten a number of free nights with the amount we travel. Thanks BW! Y'all da best!

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for the great review and rating. We always appreciate knowing our country lodge atmosphere is something our guests enjoy.Thank you, too, for letting potential guests know about our Best Western Rewards program where the points NEVER expire and complimentary rooms and gift cards can be earned. Please visit us again soon!

Cozy hotel, amazing pool for kids, clean hot tub. Pet friendly--loved having a room that opened to the outside as well as the inside--made for transporting pets into room from curbside much easier. Staff was extremely friendly.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for giving us such a great review and rating. We appreciate all our guests (even the four-legged ones) and hope we can host you again here at the Best Western Plus Kelly Inn & Suites in Billings, MT whenever your travels bring you back to Big Sky Country...Merry Christmas!

Love staying here all the time the staff is always welcoming and if you need anything they are there for you. The rooms were very nice and clean. I like how they have soup for everyone every night. The soup was broccoli and cheese very delicious

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your stay with us here at the Best Western Plus Kelly Inn & Suites in Billings, MT. We appreciate knowing that our staff made sure you enjoyed your stay and that your room was very clean. We do serve soup four nights a week (Monday-Thursday) for our guests as well as warm cookies. We hope to see you again soon.

This is the only place my husband and I stay when in Billings. They staff is outstanding and the rooms are very clean and the beds are comfortable. The best part is the allow pets so my dogs are always welcome.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
How we appreciate your great rating and comments about our customer service, clean rooms and comfortable beds! Thank you for letting other potential guests know that four-legged family members are always welcome here at the Best Western Plus Kelly Inn & Suites in Billings, MT. We hope to see you again soon!

A great pool for younger kids. We had a dog with us so immediate access outside was nice. We have stayed here quite a few times and its consistently nice. The breakfast is basic but nice. The beds are comfortable and the bathrooms are clean.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always appreciate posts like this from guests who stay with us frequently! Thank you for letting us know how much you enjoy our water playland with two slides, water cannons, and dumping buckets. We look forward to hosting you again soon (please know that hotel rates are the lowest of the year during our holiday season!)

I always stay at this motel when I'm in billings mt.. I will come back again to this motel to cause the staff make it easy to check in and out when we get ready to leave... the cookies at 5 are the best to.. thanks best western Kelly inn

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We love our repeat guests who become our "hotel family". Thank you for taking the time to let us know that you enjoy our hotel staff, amenities and especially our cookies. P.S. - During the winter months we also serve soup every Monday through Thursday evenings fireside in our lobby. Please visit us again soon!

Kirsten and the staff are so friendly and helpful. They go out of their way to make sure you have everything and if you need anything they are only a phone call away. Love the continental breakfast too. Always fresh and good.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What kind comments from a repeat guest - thank you! We sincerely appreciate each and every time one of our guests takes the time to post about their experience here at the Best Western Plus Kelly Inn & Suites In Billings, MT. Please visit us again soon!

These folks are the most friendly and helpful folks ever! I really enjoy the stay with them because they make it not seem like work. Travel these days especially via airlines is gruesome so when you work with folks like these it makes life a whole lot easier..

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Your comments about our staff are very much appreciated! They really do care that when our guests walk in our doors, they are greeted with a friendly smile and a "welcome home" greeting. Our return guests are the foundation of our business so it's great to hear you enjoy your stays with us. Please visit again soon!

I was able to reserve a Room at a very busy time for the Billings area, but I was "not" able to use my Triple A discount because of it. I stay at Best Westerns to get the points and have had a few nights free this year, it would be nice if tgey would still give the discount rates even when they are busy.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for the great rating and your comfortable stay with us here at the Best Western Plus Kelly Inn & Suites in Billings, MT. Please know we usually do honor the AAA discount when it's requested at check-in unless the reservation is a pre-paid, on-line reservation or is a already discounted rate. It's our hope, though, that you will stay with us again when your travels bring you back our way.

When we arrived at the block of motels, the first thing I noticed was the exterior of the motel. It looks like a lodge. Had Black Bear motiff hanging on the posts and outside walls. Plenty of parking available. As we had been traveling for many hours, we were ready for a clean, quiet, place to sleep. Our room was spotless, the mattress was medium firm. The breakfast buffet had many choices.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always appreciate every time one of our satisfied guests takes to let us know how they enjoyed their stay. Thank you for the the great comments about your "spotless" room and breakfast bar selections. Please visit us again whenever your travels bring you back to Big Sky Country.

Very nicely appointed lobby and rooms. The staff was very friendly and helpful. I felt the room was a little overpriced but we arrived without a reservation. The breakfast buffet had both hot and cold items which were fresh. Don't bother using the discount for the restaurant located across the parking lot. It is not worth it. There are a lot more options in the area that you can find on the internet.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always appreciate knowing that our guests notice our lobby with the look and feel of a country lodge as they walk in the door. Thank you for commenting about our breakfast selections and our welcoming staff. We do look forward to hosting you again if your travels bring you back to Big Sky Country!

This is a lovely hotel that is so very welcoming to pets, we truly love staying here. The rooms have solid floors which makes it a better place for pets than most hotel rooms which are carpeted. (And therefore, drowning in carpet-freshener smell that gives me a headache.) The staff is very nice and the pet fee is very reasonable.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Your pets (i.e. four legged family members) are always welcome here at the Best Western Plus Kelly Inn & Suites in Billings, MT. Thank you for your comments about the hotel rooms we just renovated with pets in mind. We appreciate kind comments about our welcoming staff...please visit us again soon.

Stayed here as there was outside access doors as well since we were traveling with a service dog. Staff is nice, rooms were clean. Comfy beds. Disappointed that the hot tub went on the fritz the first night (3 night stay). After sitting in meetings all day, all I wanted was to relax in the hot tub each night. Breakfast is meh. Convenient location.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our pet owners do seem to appreciate the easy outside access rooms with wood floors. Thank you for your kind comments about our staff and comfortable beds. We do apologize, though, that our hot tub was down and our local vendor had to order parts for it. It's our hope, though, that you will visit us again whenever your travels bring you back to Billings...your business is important to us!

Convenient location. Only problem was the automated alarm system failed to give the wake up call. This could have been a problem for our early flight had we not had the clock alarm for back up. Didn't use the pool but it looked nice, especially for children. Would gladly stay again.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to rate our hotel! We are very sorry the phone alarm system did not wake you when set...our apologies! We, too, are very thankful you did not miss your flight. Please visit us again and make sure you set aside some time to enjoy our water playland! We appreciate your business and look forward to hosting you again whenever your travels bring you back our way.

Kelly Inn is always great! They make you feel comfortable. Rooms are always clean and comfortable and the swimming area is always clean. We stay there about 6 times a year for school activities and I plan to continue.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post your comments and give us a great rating. We always appreciate knowing that our guests have enjoyed our water playland and clean rooms. We hope to see you again here again at the Best Western Plus Kelly Inn & Suites whenever your travels bring you back to Billings, MT.

We have stayed here several times to visit family in the area. We have always been very pleased. We like that we can reach the rooms on the bottom floor from outside. We highly recommend this hotel for any type of travel.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our best guests are our return guests! With so many great lodging choices in Billings, thank you for choosing our hotel as your "home away from home" whenever you're in Billings. We hope to see you again soon!

Front desk was very rude. Our 2 "queen" sized bed was literally a full sized bed. So ended paying 140 for one night for not even the right beds. Hot tub wasnt even warm. Next day had out of service on it. Orange juice is watered down.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
It is always our intention to create a warm, inviting atmosphere and welcoming hospitality for each and every one of our guests. It would seem that we failed to do that during your stay with us. We are very sorry that you felt our staff was rude when requesting ID at check-in as it is our goal to make check-in seamless and convenient. We do apologize that we did have an equipment failure with our hot tub and were unable to repair it until new parts arrived We are discounting your room to compensate and hope you will give us another opportunity to better serve you in the future.

Very clean, and comfortable hotel. Very friendly and respectful employees. I would recommend this hotel to anymore, loved the updated interior, comfortable beds, clean rooms, and was not worried about my belongings, or car outside, as it felt safe, which is unusal for that area, felt very safe, which is a big part for me on picking hotels.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
It's always our goal to create an atmosphere of warmth, comfort and safety for our guests. Thank you for taking the time to post about your pleasant stay here at the Best Western Plus Kelly Inn & Suites. We hope you will call us your "home away from home" anytime your travels bring you back to Big Sky Country!

Our stay here was great! Rooms were comfortable and the Hotel was clean. The staff was very friendly and no matter who we passed they greeted us with a smile and a Hello. Maybe work on your Breakfast room a bit, I felt pretty cramped trying to prepare our breakfast and the biscuits might be better if they were warmed in an oven first. I tried the toaster oven for it but it didn't quite work out for me.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Children (and the young at heart) call us their hotel of choice because of our water playland. Thank you for letting us know how much your family enjoyed that amenity and also our clean rooms and friendly customer service. Our guests can also enjoy our patio during these warm fall mornings while eating breakfast or snacking on warm cookies in the evening. We hope you will visit us again soon!

I'm a truck driver and had my wife ride with me on this load.I dropped my trailer and stayed 2 nights using my rewards points for are room.Nice hotel with very good staff.Nice breakfast,Room was nice,a nice place to stay.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our commercial guests are the foundation of our business. Thank you for taking the time to give us such a great rating and comment on your stay with us. We hope you will visit us again here at the Best Western Plus Kelly Inn & Suites in Billings, MT whenever your travels (business or pleasure) bring you this direction. Thanks again!

We enjoyed our two night stay, the room was spacious and the beds were very comfortable. Housekeeping saw to our every need and the breakfast was excellent. The staff at the desk were so helpful, they got two weary travelers to their room in a timely manner. Couldn't be more pleased.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to tell us (and our potential guests) how much you appreciated the customer service you received from our staff. They strive to exceed each and every guest's expectations, providing an escape for "weary travelers". We appreciate the great rating and look forward to welcoming you back to Big Sky Country whenever your travels bring you this way.

Very attractive lobby and rooms. Nice pool for children. Convenient, easy to get to and from location. Had trouble with the check in/charge adding a second night. Caring staff was very nice about remedy. I will be staying there again when in Billings.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Please know we never take for granted the time our guests take to let us know how we're doing. Thank you for the comments about our lobby and rooms designed with the look and feel of a country lodge. Our water playland was built to create a fun experience for families - adding water buckets, slides, ropes, cannons and lily pads. We do try to make each interaction with our guests seamless, so I apologize that adding the extra night took time to resolve. Thank you for commenting that our front desk staff was nice about taking care of the problem. We hope to see you again soon!

The hotel is really nice and you feel at home. Pet friendly. Staff is very helpful & everyone who works there is so nice. The pool is amazing & kid friendly! The rooms are so comfortable & not noisy! We love staying here.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always appreciate the time our guests take to let us know how much they enjoyed their stay with us here at the Best Western Plus Kelly Inn & Suites in Billings, MT. Thank you for your comments about our friendly customer service, our water playland and our pet friendly policies. Wee hope to see you again soon whenever your travels bring you back to Big Sky Country.

Great hotel to stay with a pet. The room had direct access to inside and outside of the hotel with lots of green area just outside for the dog. No carpet in the room which is nice when travelling with a pet, very clean, no smells, stay very polite and helpful. Would totally recommend!

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Your pet is our "guest"! Thank you for commenting about our pet friendly policy, and areas where you and your pet can walk. We appreciate your recommendation and great rating - please come back and see us again soon!

Excellent weekend stay! Plenty of parking for our truck & camper. The decor is very woodsy. They have little bears peeking in the upper floor windows ♥️ The room was large and spotless. Comfy bed, lots of pillows & towels. Easy walking distance to restaurants, pubs & gas stations. We didn't use the pool but it looks like a blast! It's almost like a small indoor water park. Breakfast was great both days. The woman in the kitchen was very sweet and attentive. Everything was kept well stocked. Will definitely stay here again when passing through Billings. Thanks to the wonderful staff for all you do!

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What great comments...thank you! We always appreciate the time our guests take to tell us (and other potential guests) about their stay with us. Our bears "peeking in the window" are a fun feature that adds to the country lodge decor. Please come back and visit us again as you need time to enjoy our water playland with its slides, water cannons and dumping buckets.

People staying here actually picking-up after their dogs! This place looks like a 40's Lodge, very nice and the room was plenty big with two small Jack Russell's. Breakfast was HOT, well stocked, as we got there 10mins before it was scheduled to open, and was able to service ourselves right away (thank you). Specifically the room, it's no Nine Star attraction, but EVERYTHING worked, the water was hot, and the Black-Out Curtains worked. For us, it was an excellent stay with a pair of accesses, one from parking-street, and one from inside the hotel. For me, this is great, easy in and out, easy load-up, easy doggie load-up. Will be requesting specially this type of room the next time we stay with you folks!

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What great comments about our pet-friendly hotel! We appreciate knowing that you felt we not only provided you with a good, hot breakfast; a comfortable room, and easy access to your room but accommodated your pet. We hope you will stay with us again at the Best Western Plus Kelly Inn & Suites whenever your travels bring you back to Billings.

Slept well, competitive pricing and very good breakfast. People are friendly and helpful. Don't count on having a smallish freezer though. No way to refreeze ice chest bricks, so you are out of luck. This needs to change because many folks depend upon small coolers to travel with.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your stay with us! We appreciate knowing you enjoyed a good breakfast before getting on the road and found our customer service to be friendly and helpful. While our refrigerators are over-sized hotel fridges, the newer ones we are able to purchase no longer have freezers but a few of our rooms do still have freezers. We hope, though, that you will visit us again soon whenever your travels bring you back to Billings. Thank you again!

This is Billings, Montana: lots of hotels/motels. Our room was dingey in appearance, and felt old and dated. Safe and clean, but felt tired and blah. OLD bathroom. Nice lobby and exterior, but we spent our time in the room.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We're listening to our guests! Two thirds of our rooms have been updated and the remaining rooms will be finished in January 2020! It's our hope you will visit us again and enjoy our water playland, expanded continental breakfast and evening snacks! Update: Our lower fall rates are here now!

This charming cabin-style hotel was hands down our favorite place to stay along our roadtrip between California and North Dakota. The staff is EXTREMELY friendly and accommodating, which was important to us as we are traveling with not only a dog, but also a cat! The room was immaculate, and the business center was conveniently located within smelling distance of the continental breakfast where they had BACON! <3 10/10 would stay again!

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
The smell of bacon in the morning and chocolate chip cookies in the evening. These are the "little things" we hope make our guests feel like they're at home. Thank you for your kind comments about our staff's friendly customer service and our pet friendly policies. We hope you will visit us again soon!

Our family loves this hotel! It is always a treat to stay here, enjoy the pool, see the bears and have fresh waffles in the morning! The pool is like a water park for them and they can't wait to jump in!

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for letting us know how much your family enjoys staying here (and for the great scores)! We hope you will continue to call us your "home away from home" whenever your travels bring you back to Billings. We look forward to seeing you!

It's an older hotel, needs upgrading but rooms are fairly clean which is very important to me. We were excited to check out the cute pool area, that's why we booked it but the pool area was gross, very dirty, hair, bandages etc all around.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
It is always our goal to exceed our guests' expectations but we do apologize that we did not stay ahead of the cleaning in this area during these exceptionally busy days with lots of families using our water playland. Thank you for your comments about your clean rooms so we do hope you will return and give us another opportunity to better serve you.

The service that we experienced was excellent. Only stayed one night and was very impressed by how nice the room was. The room was one of the nicest rooms that I have been in. The location of the hotel was really close to two restaurants that are within walking distance. The one thing that I didn't do like was how busy the pool area was but other than that it was a very pleasant stay. One the best BW hotels that I have stayed in

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
How all of us here at the Best Western Plus Kelly Inn & Suites appreciate your "excellent" rating! Thank you for your kind comments about our customer service and nice rooms. We hope you left rested and ready for another day of travel...hope to see you again whenever your travels bring you back to Billings.

We stopped at this Best Western for one night. It's a nice looking place and was clean. The staff were very nice as well. The room was large and comfortable. They offer a complimentary breakfast that was one of the better ones we've had.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for your comments as we always appreciate knowing how our guests enjoyed their stay with us. We look forward to serving you again whenever your travels bring you back to Montana.

Typical quality BW Hotel with good rooms and comfy beds & pillows. Quiet, easy to reach location right off the Interstate. American Family Dining restaurant was right across the street and was very good. Lots of parking available for vehicles pulling trailers. Have stayed there in the past and will again when passing through the area.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Comfortable beds and pillows are the "best amenities" at any hotel - thank you for complimenting ours! We never take for granted the time our guests take to let us know how we're doing. We hope you will come back and visit us again soon.

This hotel is aesthetically pleasing with great decor. The rooms are clean with great internet and excellent satellite TV. Iris and Alina on the front desk are friendly and inviting and make you feel like you just arrived home. I highly recommend this hotel.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What a great review - thank you! Thank you for commenting on the customer service you received and the amenities you enjoyed during your stay. Please make us your "home away from home" whenever your travels bring you back to Billings - we appreciate your business and look forward to hosting you again.

Clean and comfortable! We enjoyed the lobby/sitting area decor and the outdoorsy feel. The swimming pool is really great with water features you would see at a water park rather than a hotel. The exercise room had the usual equipment--treadmill, eliptical machine, weight machine. It was not overly large, but didn't feel crowded. We were part of a group and also utilized one of the conference rooms for an informal reception. It was a great place that had the space we needed to accommodate a family gathering.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
It's our hope that every guest who walks in our doors feels welcomed and "at home". Thank you for your kind comments about our country lodge decor - we appreciate knowing that you and your family had a good time coming together at our hotel. Please come back and see us again when family reunions, vacations or even business brings you back to Billings, MT>

Caters to bikers, discount for Harley Owners Group (HOG) members, and it's easy on easy off the interstate. Food is close by and they have a bike wash with rags, buckets, soap, etc. The hotel and rooms are clean, fresh linens, towels, etc. I will be going there again anytime I'm traveling through the area.

The hotel was very inviting. Eric at the front desk was very outgoing and friendly. Room was perfect and loved the dog friendly flooring. Was the best bed we have had at a hotel. Room was a bit pricey but overall, would highly recommend this hotel.

We have now stayed at this BW about 4 times and every time has been a great stay. Front desk always very helpful. Kirsten went out of her way to make sure we got our $20 gift card used during the last stay, plus she helped us with a few other minor things. Thanks!

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We never take for granted the loyalty of our repeat guests...thank you for taking the time to post about Kirsten's customer service and give us a great rating! We hope you'll visit us again soon.

We had a room with two queen beds. The room was spacious - two people could get around without getting in each other's way. Bathroom was roomy. Everything was well maintained. Breakfast area was clean and well stocked. Front desk staff was great from check in till check out - friendly with cheerful greetings and helpful in answering questions. Would most definitely stay here again.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
It's always our goal to make sure each and every guest has warm Montana welcome from the time they step into our lobby to their last cup of coffee in our breakfast area. Thank you for taking the time to post about your stay with us. We sincerely appreciate your comments about the amenities you enjoyed and the customer service you received. Please visit us again here at the Best Western Plus Kelly Inn & Suites in Billings, MT whenever your travels bring you back to Big Sky Country.

Super awesome decor and location! Loved this one the most! 10 state road trip and stayed at many many Best Westerns! This one hands down is the nicest! The pool is amazing along with the rooms! We highly recommend staying at this place!

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for giving us such a great rating AND commenting on our Country Lodge - Western Decor! We always appreciate knowing which amenities our guests enjoy (i.e. waterplayland, rooms, etc). With all the great hotels out there, knowing that you felt we were the best on your 10 day trip is high praise. We hope to see you again soon!

As much as I look forward to the Original/Survivor car show in Billings each summer, I look forward to my stay at the BW Kelly Inn. In addition to all the wonderful aminities, this year was special, I forgot my cell phone in my room. An hour later when I returned, the lady at the front dest held it up as I walked in the door. You are truly treated as if you are a personal friend.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for recognizing our staff's diligence to go "above and beyond" with their customer service (and as GM's, we feel we have some of the best!). And how we appreciate guests like you who take the time to give us such a great rating and comment that you keep coming back to stay with us...our sincere thanks!

Great place to stay, exceeded my expectations. Having stayed at a BW as a child i had visions the building would be old an run down. To my surprise it was very updated and correctly furnished, painted which allowed me to have a restful stay. driving via midtown I was expecting a old building but found it is in a corridor that is very modern and close to the interstate. With that said there was no noise from the roadway which also helped in a great night of sleep.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
It's always our goal to exceed our guests' expectations and provide a great night's rest for each and everyone of our guests. We hope you will continue to stay with Best Western wherever your travels take you and come back to see us here at the Best Western Plus Kelly Inn & Suites in Billings, MT!

My wife and I stayed at this Best Western when staying the night in Billings while on vacation in Montana. It was excellent. Very clean, nice staff, great breakfast, quiet large rooms and convenient location. I would definitely recommend.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
The comments and reviews of our satisfied guests are the very best "advertising" we could ask for! Thank you for taking the time to give us such a great rating ... it was great to hear you enjoyed our breakfast, spacious rooms and felt "welcomed" to Montana! We hope to see you again soon!

right off the interstate, easy parking if you are pulling a trailer, the staff is very nice and welcoming when you are arriving and leaving and very helpful, the swimming pool is a kid friendly place, also pet friendly place, the rooms are very nice and big, the breakfast is also wonderful and lot to choose from

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post this great review about your recent stay with us. We always appreciate knowing how much our guests enjoy our breakfast and especially our water playland. Please visit us again soon when you and your family (and pet family) .visit Big Sky Country

The hotel was clean and comfortable. The room was a good size and we had plenty of space for our things. When i opened the curtains there was the cutest little carving of a bear looking in the window. They have a really cool place for kids to play in the pool area. It's like a mini water park for them. We had been on the road for several days and needed to do laundry. They had a nice clean laundry room and the washer and dryers were big enough for a large load if needed. The breakfast was very good and plentiful. I would definitely stay again if I'm ever that way again.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What a great review! Thank you for commenting on the hotel amenities that made your stay with us here at the Best Western Plus Kelly Inn & Suites in Billings, MT a memorable one. We appreciate knowing that the bears peeking in the guest windows and the water playland are features our guests enjoy. Please visit us again soon!

On a 2 week road trip we stayed at a number of different lodgings and this hotel was the best value for the cost. We were more than pleasantly surprised with the comfort, cleanliness and value we received. Will definitely return when we are in the area again!

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
How we appreciate the time our guests take to let them know how their stay was with us! Thank you for commenting about your clean, comfortable room during your two week road trip. Please come back and visit us again here at the Best Western Plus Kelly Inn & Suites whenever your travels bring you back to Billings, MT.

If you have small children this a great hotel. Good Location. Wonderful clean rooms. A small indoor water park. It did get really crowded once more families arrived. Staff was excellent and a really great breakfast was included in the price of our room.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to review our hotel - we always appreciate the time our guests take to let us know about what they enjoyed during their stay with us. We hope you and your family will visit us again very soon whenever your travels bring you back to Billings, MT!

We enjoyed our stay very much. The rooms are very clean and beds were very comfortable. We love Best Western and will surely stay here again when we are in the area. I'd recommend Kelley Inn to anyone, anytime

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for the great rating and comments about our property, the Best Western Plus Kelly Inn & Suites in Billings, MT. We never take for granted the time our guests take to let us know how we're doing. We appreciate knowing that you consider us your "home away from home" - please visit us again soon.!

Hotel consists of several buildings. I appreciated the covered parking. And also the security as you can open doors to the buildings and operate elevators only with the room key. Rooms are spacious and comfortable and I had a big build- in shower instead of the usual tub which I highly appreciated. For breakfast you get a voucher for the restaurant which is just opposite of the reception. And you can chose from a selected menu.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for such a great rating and review! It's wonderful you had a great stay at the Best Western Plus Clocktower Inn in Billings, MT. Please know this review ended up on our review page for the Best Western Plus Kelly Inn & Suites, also located in Billings on exit 447 off I-90. We all appreciate knowing that you enjoyed your stay in Big Sky Country and appreciate your loyalty to the Best Western Brand!

When in billings it is one of our favorite places to stay in Billings. It is centerally located to the attractions and the freeway.We stay there a lot of the time when we are passing thru Billings and always had a plesant stay

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What a great review! Our return guests (like you) are the reason we remain in business. Thank you for the kind comments about our hotel and thank you for making us your "home away from home" whenever your travels bring you back to Billings.

Great room and a good breakfast. Staff was helpful and friendly...so nice. Very comfortable place to stay, our home away from home.Shopping and downtown is within easy distance from hotel. There is shuttle service available to and from the airport also

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Please know we never take for granted the time our guests take to post their positive comments about our staff, hotel and amenities. Your business is very much appreciated and we look for to hosting you again soon...our thanks!

I might request room 122 again just for the shower alone! Great shower head, temperature, and pressure. I like that there is flooring throughout instead of carpet, especially for the pet rooms. I take my black light flash light along when I bring our 2 small dogs to make sure there are no accidents in the night. Looks like they need to wash some walls, which I'm sure is pretty common. Not pet stains, human water splashes. I hate that hotel prices in Montana are so high during tourist season. I think they should have MT resident discounts. This is a very nice place to stay and perfect when traveling with pets.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Please know we never take for granted the time our guests take to let us know what they enjoyed at our hotel (or even how we can improve!) Thank you for the great rating and commenting on our shower and upgraded laminate floors. It's our hope you (and your pet) will visit us again soon whenever your travels bring you back to Billings. And remember to sign up for our Best Western Rewards to earn free night stays, gift cards and receive our best rates!

Overall stay was pleasant. They did charge the reservation to the holding credit card rather than following our request of charging to a different card upon checkin, therefore, they were charging us double for the stay through the weekend, which caused a hardship on our visit as the charge to the holding c/c was unexpected. Never had that happen before when we told them we would be using a different card at checkin.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always appreciate the time our guests take to let us know how we're doing. Thank you for your understanding that we do pre-authorize credit cards given to pay for rooms on the day of arrival to assure that these are guaranteed reservations. We do apologize for any hardships that may have caused but hope you will visit us again whenever your travels bring you back to Billings.

Check in and out was easy. Bed was comfortable, pillows were amazing. Breakfast we had biscuits and gravy with eggs. Cookies was a nice extra touch. Hot tub was nice and pool area great if you have kids.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always appreciate the time our guests take to let us know how their stay with us was. Thank you for commenting about our comfortable beds and pillow AND for the great rating. We hope to see you again soon!

Quiet and comfortable. Everyone was friendly and helpful, everything was well maintained. I wanted a place to stay that was clean and quiet and it was. Check in and check out was easy and fast. I would stay here again

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What a great review - thank you! We appreciate your kind comments about the cleanliness, maintenance, and especially the friendly customer service you received during you stay with us.. Please visit us again at the Best Western Plus Kelly Inn & Suites in Billings, MT whenever your travels bring you back to Big Sky Country.

Well for 200 character this was a good stay.Loved the pool.the beds were nicely done.food at the breakfasts bar was good. Loved this place. Family had fun.this was fun.snow ball were funny. Doorbell was nice.

Comfortable the beds were so soft and comfy, excellent location, friendly staff, awesome pool, the breakfast was good had lots to choose from. had a good nights rest. overall i would highly recommend the Best Western Plus Kelly Inn & Suites

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What a great review and rating...thank you! We sincerely appreciate the time you took to rate our property and comment on the amenities (water playland, customer service, and breakfast) you enjoyed. Please visit us again if your travels bring you back to Montana's Big Sky Country!

My wife and I stayed at the Best Western Kelly Inn in Billings. I highly recommend this Inn, I was surprised by the comfortable mini living room setup. The bed was super comfortable. Everything was clean. The desk staff was well trained.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for the great comments - the comments indicate that you enjoyed your stay with us, but the "1" rating would indicate you were very unhappy with your stay. Please let us know if the rating was incorrect - we hope to see your again soon!

Clean rooms, very quiet, and friendly staff. Great evening soup, good breakfast too. Beds quite comfortable. Quiet neighborhood, a few eating spots within easy walking distance, and quick access off the interstate.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
How we appreciate the great rating and comments about your stay with us! Thank you for taking the time to post about the amenities you enjoyed here at the Best Western Plus Kelly Inn & Suites in Billings, MT! We hope you will consider staying with us again anytime your travels bring you back to Billings. Again, thank you!

Nice accommodations featuring “bear” themed decor. The carved bears climbing the building are fun for kids. The real draw is the pool. It is large and full of slides, basketball and other activities. Breakfast is included and changes from one day to the next. Definitely stay here again!

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We are always excited to hear that our water playland (exclusive to our hotel guests only) is an awesome amenity. Thank you for taking the time to post this great review but most importantly, thank you for letting us know you will be back to stay with us again!

Can't say enough about the excellent service, accommodations, amenities, and overall quality of our recent stay at Kelly Inn. Family AND pet friendly. Good location. Even with piles of snow, parking was manageable.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What a great review and rating! We always appreciate the guests that stay with us and share what experience they had while here. Thank you for your kind comments about our customer service and even the snow removal (which was a challenge during our recent storm). It's our hope you will visit us again soon here at the Best Western Plus Kelly Inn & Suites in Billings, MT!

I really appreciate this location for my business travel. Easy off/on the interstate, great facilities and a exceptional staff. They have a number of rooms that have both outdoor and indoor access that really helps unloading the car. Billings is a great city and the location of the motel allows for great access to whatever part of the city you want to explore.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you! We sincerely appreciate the time you took to let us (and other potential guests) know what amenities you enjoy here at the Best Western Plus Kelly Inn & Suites in Billings, MT. We hope you will visit us again soon!

Great overnight stop in Billing, Montana. This BW is always spotless, fresh breakfast, decent coffee and staff will make special accommodations for your pet. The pool is great for families and adults as well. Easy to access and close to many fast food or dine-in restaurants. This is a wonderful, quiet, comfortable beds, and a safe place to spend the night. We arrived at 7pm and just missed the nightly dinner soup that is offered. However, the coffee, hot cocoa, and tea are always hot, fresh and available 24/7.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We never take for granted the time our guests take to post about their experiences here at the Best Western Plus Kelly Inn & Suites in Billings, MT. Thank you for the great scores and kind comments about our pet friendly policy and comfy beds. We hope to see you again whenever your travels bring you back to Big Sky Country.

We stopped in and took a chance on this place as it is a bit out of our way. It was well worth it - clean, light, well appointed rooms and friendly staff. and oh so comfy beds! Don't waste your time on any others, as we've tried out many. This is the place to stay in Billings.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What a great review! Thank you! We sincerely appreciate the time you took to post about your recent stay with us. Thank you for commenting that we are "worth looking for", located off Interstate 90 but still close enough to great restaurants and shopping. Please visit us again when you travel back to Billings.

Very nice staff, room was amazing and clean, bed was comfortable. The whole place was very nice I will be back in the near future for sure, they for sure go above and beyond to make their guest feel right at home. Thank you Holly and Eric these two people made our whole visit pleasant!

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always appreciate the time our guests take to post about their experiences with us. Thank you for your kind comments about the front desk staff who made sure you felt like you were "home". Please visit us again if your travels bring you back to Billings - we'd love to host you again here at the Best Western Plus Kelly Inn & Suites!

Pool was closed and rude front desk staff made for a terrible stay at this place. We decided on this Best Western because our daughter wanted a pool during our travels through Billings. I received a phone call from the Hotel that the pool is closed down for one month of maintenance. The day we arrived happen to be the first day it was drained. I tried after the phone call to cancel our reservation for a refund but booking.com would not allow a refund because it was too late - the hotel told me we should be able to cancel 4 pm prior to the day of our reservation but that was not true. Instead booking.com only allows cancellations midnight a day and half before your stay. My advice - book with the hotel and not a third party site and check with the hotel before you make your reservation. My frustration is that the hotel should have posted the pool would be closed for one month. You can't tell me they know ahead of time when maintenance is going to close down the pool. It seems that their room rates should be lower when the pool is closed but they don't seem to care. We paid full price and that is not right. But, then of course, their excuse is that they can't do anything about it because I used a third party site. i tried to explain our situation to the front desk staff. After eating a mediocre breakfast (very few people were staying here cause of the pool closure so it was old and cold) the person at the desk was very rude. It was about 9:30 am January 5 when i approached the lady at the desk. I believe her name is Kristen. I started to explain my situation when she became very defensive and then she turned around and answered the phone without an "excuse me" or any polite manners- she ignored me talking on the phone to a customer and I walked away mad receiving this poor customer service.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We are very sorry for the frustration you experienced during your recent stay with us. We are using this month to completely renovate our water playland so that our guests can continue to enjoy this delightful area. When we knew the exact dates our contractors could be here, we posted those dates on our Best Western Website which we personally administrate. Best Western does a great job of putting this website information in an area where guests can easily be advised of alerts and updates. While we appreciate our partnership with third party agencies, we have viewed where they post this information and it's not always as transparent as our Best Western site. In an effort to fully inform our incoming guests, our staff was calling each guest with future reservations and making sure they knew. Our records indicate our front desk manager called you the day before your arrival. You called backed and she let you know if you called the third party website before 4pm on that day (24 hours prior to arrival), your third party booking agent could cancel it for you. Again, our apologies if there was a misunderstanding with the timeline for cancelling. In these cases, though, third party booking agents usually call and get permission from us to cancel. Since we didn't receive your cancellation from the third party, it was too late to cancel when you checked in. If you would like to discuss this further, please call any weekday during regular business hours and ask for the GM. It's our hope that you give us an opportunity to better serve you. Again, our sincere apologies.

After spending several days in Yellowstone, we had an early morning flight out of Billings. Our room wasn't ready when we arrived, but arrived quickly thereafter, so we just hung out in the lobby. They have a small waterpark that our son enjoyed and they had soup and cookies at 5:00 that were quite tasty. The room was comfortable and fairly good sized with a refrigerator and microwave. We had to return our rental car that evening and they provided a free shuttle back to the hotel. In addition, they had a driver ready to go at 4:45 am to take us to the airport for our flight.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your stay here with us at the Best Western Plus Kelly Inn & Suites in Billings, MT. We have many guests like you who use our park and fly service when their travels bring them to Yellowstone National Park - we appreciate your comments about our customer service and amenities you enjoyed during your time here. Please visit us again soon!

Check in was terrible. No one was ar the counter, had to wait. Finally Kristin showed up and she was the most rude person I have ever met.inquireing things about me that is no ones business. Telling me it it company policy. And finally suggesting that I don't stay there again. I am a Platnium member with BW, soon to be Diamond. I will take her suggestion, and never stay there again!

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our goal is always to provide the very best customer service possible so we will be reviewing the interchange on our security videos to determine what improvements we can make. It is our understanding that your were asked to provide your government identification to receive the government rate at check-in. We do apologize if you feel that was intrusive in any way, but it is one of the requirements of that particular rate plan. Our staff was following directives from management so I take full responsibility for that policy. Thank you for taking the time to share your concerns.

We rented 2 adjoining rooms & after going to the pool & leaving our things in our room we discovered that the door wasn't actually locked on one of the rooms. It looked locked but wasn't, you could just open it without a key. Upon alerting the staff they apologized for the inconvenience but said they couldn't fix it until the next morning. After breakfast I asked the desk staff about it since no one had fixed it yet at 11am. One of the ladies said the maintenance guy would be up soon. About half hour later I saw the door knob jiggling & it was the guy trying to fix it (deadbolt was locked)...he didn't even knock! He did get it fixed but no one said or did anytgany to try to make it better.The pool area drinking fountains didn't work (& I saw quite a few oeoope try to go get a drink). The pool floating log things under the monkey bar style net are also missing 3 of them (the oictpic I saw showed 5, but there's only 2). The breakfast was ok but the area is way too crowded. You can barely get around if all the tables are full.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
It is always our goal to exceed our guests' expectations and create a great experience for every person who walks in our doors. I am very sorry that in your case, that did not happen so per our personal communication you should see a refund reflected on your credit card statement. Thank you for using the deadbolt on the door that wasn't working and accessing rooms through your adjoining room door so that your safety was secured until maintenance could repair it. Please know that almost every year we close our water playland in January so that we can maintain this fun area for the rest of the year. Unfortunately, guests had unlatched our logs which we will reattach when we drain the pool for this yearly maintenance. We hope you will visit us again and give us another opportunity to better serve you. Our apologies,

This was the best stay at a motel in a very long time. We had been using another motel chain because of their pet policies, but we decided to try a different place to stay. We were delightfully surprised with our visit here. The room was large, comfortable, and well appointed. Although we didn't use it, the swimming area looked like a lot of fun and was being well used. We will definitely stay here again.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We never take for granted the time our guests take to post their comments about their experiences with us. Thank you for your gracious comments about our pet policy (pets stay free-no deposits!) and the fun activity your observed in our water playland. Please visit us again whenever your travels bring you back to Billings, MT! Happy New Year!

Being Native American we have been treated poorly by several other hotels in Billings but this place treated me with respect. For that, I will continue to make this my place to stay in future visits to Billings.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for your kind comments about your stay here at the Best Western Plus Kelly Inn & Suites. It is always our goal to create a warm, inviting atmosphere for each and every one of our guests...we hope to see you again soon!

The staff is fantastic! They really make you feel welcome and like they are ready to help you with anything you need. It's within walking distance of multiple restaurants and gas stations. The rooms were very clean, and the whirlpool in our room was very large. The pool is a lot of fun as well, plenty of things to entertain.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for the great review! We never take for granted the time our guests take to let us know how we're doing, especially when guests are pleased with our customer service. We appreciate the comments about our water playland with its dumping buckets, Beaver Basketball, water canons and slides. We hope you will visit us again in the new year!

We had an amazing time at this hotel! Awesome pool and great food. They even had gluten free breakfast options for our kids. We will be back for sure. Best of all was the very friendly staff at the front desk, housekeeping, all around a great stay

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
How we appreciate your comments about our water playland, breakfast, and customer service! But most of all, we here at the Best Western Plus Kelly Inn & Suites love hearing that you and your family created some great memories here with us. Merry Christmas

Wonderful accommodations-great staff--friendly and knowledgeable --excellent breakfasts with cookies and hot soup on wintry evenings--Bear motif that is fun and homey. Great pool especially for children. Fitness room, good internet, near to good shopping and eateries within easy walking distance good hot water great rooms comfortable beds Quick fixes if anything is amiss at any time.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What kind comments - thank you! We always appreciate knowing the amenities that our guests enjoy the most whether it's the hot soup on a winter night or the water playland with all the toys for the young (or young at heart). Please visit us again here at the Best Western Plus Kelly Inn & Suites in Billings, MT especially during this time of year when we're decorated for the holiday!

Hotel staff were very accommodating. They even filled our thermos the next morning! The rooms were large and well appointed. The room had laminate flooring, which I very much appreciated as it was a pet friendly room and we were travelling with our dog.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you so much for giving us a great rating and commenting on the amenities you enjoyed during your stay. Please visit us again here at the Best Western Plus Kelly Inn & Suites in Billings, MT and make sure you bring your pet with you!

Our go-to place to stay when traveling with our dog was always Quality Inn. After a terrible experience there in September, we decided to stop staying there and came to this hotel for our most recent stay, just this weekend. It was phenomenal. The staff was courteous, friendly, and professional and they all seemed to want to please their guests. At check in, we were even offered dog MilkBone treats for our dog - it was very nice that our dog was treated like a valued guest, as well - I have never been to a hotel where treats were offered to our dog! It was a nice surprise and welcomed! Our room was awesome - we had a jacuzzi room and it was spacious (both the room AND the jacuzzi tub!) and very clean. The bed was super comfortable, as were the pillows - the blankets were heavy enough, as well (I like heavy blankets), and kept us warm throughout the night. We ate breakfast there, too, and it was excellent for a continental breakfast - they had a wide variety, including regular continental breakfast items and biscuits and gravy, breakfast burritos, bacon and cheese omelets! It was very good, always hot and fresh and always full - I was impressed! This is definitely our new go to place to stay, both when we travel with and without our dog!!!!

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What a great review! Thank you! We so appreciate all the great comments about your recent stay with us. Thank you for letting us know that you enjoyed our breakfast, your room with a jetted tub (they are a great way to relax after a long day of driving), the beds and linens. Our staff always enjoys hearing that their customer service was noticed and commented on. We hope you'll stay with us here at the Best Western Plus Kelly Inn & Suites again and again whenever your travels bring you back to Billings! Our sincere thanks!

We asked for an upgrade due to a special anniversary and the room was great. Lots of space and nice amenities. Loved the water jug at front all the time with ice. Nice option besides having tea and coffee all day. Good cookies in the evening. Best breakfast menu and very comfortable room. Staff were very friendly at front desk and in breakfast room. Rooms were quiet as well

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for choosing our hotel for your anniversary celebration. We appreciate all your kind comments about our customer service & hotel snacks & breakfast! It was great to hear you enjoyed your suite and we hope you will visit us often so you can enjoy our eight different & well-appointed suites. Again, our thanks!

Just off the expressway. Good eating next door and across the street. Quite and very comfortable. Plus DirecTv, not some cheezzy cable network! Not some huge 6 story quick shuffle get them in and out hotel.

H6489XXjoyceb, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What a great review! Thank you! We always appreciate knowing our guests like our quieter location even though we're located conveniently off Interstate 90 in the heart of Billings. It was great to hear you enjoyed our Direct TV selections of over 200 channels - please visit us again!

Everything was as we hoped and even better. Room was spacious and more than adequate. Breakfast bacons were especially tasty. Staff was pleasant and informative. Hotel was quiet. Bang for the buck was excellent.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you! How we here at the Best Western Plus Kelly Inn & Suites in Billings, MT appreciate your comments about our hotel (it was quiet), about our breakfast (you enjoyed the bacon) and our customer service (our front desk staff was able to answer any questions you had)! Please visit us again whenever your travels bring you back to Big Sky Country.

We have stayed here several times and love everything about the place except the experiences we have had in the pool area. The pool area is poorly managed and dangerous, this last trip we mentioned this three times and they would come to the pool area and try to resolve the problems and as soon as they would leave the kids that were causing the problems would sneak back in after being kicked out. Need to either have cameras in the pool area to monitor the situation or at least stop in every now and then. To many parents that just drop their kids at the pool area.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our water playland complete with two slides, water cannons, Beaver basketball and floating lilypads is an unique, fun feature exclusively for our guests. As an amenity of the hotel, guests sign off at check-in specifically stating that any children under the age of 14 must have an adult (18 years or older) with them, yet the people you observed that particular night did not adhere to the policy. Please know that this particular group that you may be referring to had to leave the hotel when it became apparent adults were not adhering to the policy they signed off on. We hope that you will consider staying with us again and allow us another opportunity to better serve you.

I was not sure about this property when I stepped into my room and turned on the light - it was florescent - and dim at first. Not a good first impression. I travel with dogs and this property has exterior doors on the first floor - a bonus in my book as it made unloading the car and my two dogs much easier. They are poodles - standard and miniature which are a bit anxious in disposition - prone to voicing opinions. So not having to manage them past people an obstacles (they are well behaved, but still they are dogs) was welcome. The downside of the property is the flooring - wood. Which is appealing visually, but transmits more noise from upstairs. The dogs were a bit "unsettled" related to thumps from above. Carpet would be better in my book. The bathroom had a florescent fixture that blinked multiple times before dimly turning on - even at full brightness, not enough light for the space. LED would be much better. The 5 table lamps all had incandescent bulbs - 3-way brightness. But of less wattage again than desirable. Good enough, but never bright. There is a charming pool and breakfast areas - the bear theme carried through. If I were traveling with younger children, they would have loved the pool area. Regarding dogs - I sincerely believe if the bags for picking up are well located guests will comply. At this property, the pick up bags were in only one place that I could see by one rear door neat the pool and not at all obvious. Consequently there is quite a lot of dog doo about the grass area of the property. I picked some of it up fearing I would step in it later - then more appeared. Pssst - Management - just put out the bags on a stake in a few locations with receptacles. People will pickup. Mnay just forget to carry bags with them. They want to do the right thing.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to review our hotel and our pet-friendly policies (i.e. *pets stay free with no deposits!). Please know that we do have two bag stations on property to accommodate our pet owners and the laminate floors were installed on the first floor specifically for our four-legged guests. We still have carpet on any upper floor rooms that are above sleeping rooms as you are so right - carpets diminish noise much better than wood floors. We do appreciate your comments...both the ones that stated what you enjoyed and the ones that stated what could improve our guests' stays. We hope you will visit us again!

Wow, I must say I was not expecting this. I am on the two to four nights every week so I have gotten kinda hard to impress. Until I stayed here when we were on vacation. We spent the night in Billings on our way to Yellowstone. This place is more like a very nice lodge instead of your run of the mill hotel. If you read this I hope you choose to stay here, I don't think you will be disappointed .

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Your comments are very much appreciated! Thank you for commenting on our country lodge decor. It's our hope that guests will always find our property a relaxing environment representing Montana's western hospitality. Please come back and stay with us whenever your travels bring you back to Big Sky Country!

Stayed here one night while traveling. Hotel is nice and has a HUGE indoor pool with slides, etc for the kids. If you have kids they will love you if you stay here. Room was great and had all the necessary amenities. The first floor rooms here have exterior and interior doors. This is great for unloading and loading your luggage quickly and avoids having to drag it all thru the lobby. Staff here was great and helpful. There are many dining places within a short drive of the hotel and one within walking distance.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
When our guests (like you) take the time to post about their stay with us, we can't say thank you enough. We appreciate your comments about our downstairs exterior doors, our water playland where everyone can have some fun after a day of driving, and especially your comments about our customer service - our sincere thanks!

We like to stay at Best Westerns when we can, and this one in Billings is always our favorite. Excellent stay every time we come!! Very courteous and helpful staff, the rooms are large, beds comfortable and overall very clean. We always enjoy the breakfasts with the great variety of items.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What kind comments! We never take for granted the loyalty and business from guests like you who continue to stay with us whenever they travel to Billings. Thank you for the great rating - we hope to see you again soon.

We stayed for one night in our way to Colorado, from a very long road trip, we arrived with no reservation and we love this hotel!!! The staff was super friendly, the room was spacious, comfortable, nice decorated and very clean. The pool area was great! We don´t have kids, but we love it anyway! Specially to relax after a long drive and we have it for us since it was late and fortunately close at 11 p.m. Lot of places to eat nearby, great breakfast and complimentary coffee and quick check out, witch we appreciated since we departure early in the morning. Hope we can come back!!! I really recommend this hotel if you are going to stay in Billings!!

We only stayed for one night, but would most definitely stay here again!! The hotel is exquisite and the staff is the most friendly you will ever meet!! I love the way this hotel is set up!! They even have a waterpark for the kiddos!! Most hotels charge extra for this!! Not this one!!!!

Very nice motel with some units where you can park outside your room door. Clean, comfortable and nicely decorated. The staff was very friendly and helpful. We put this on our list of places to stay next time in Billings. America restaurant across the street is very convenient and fairly priced.

Easy stay at this Best Western motel. Super clean guest rooms and very quiet. Very nice breakfast service. Internet was good. Front desk service was fast and friendly. My service dog agrees. Will visit again.

A very nice hotel, our room was large, well laid out and comfortable. The staff were friendly and helpful. As a Canadian Armed Forces veteran, it was very nice to receive the military/veterans room rate in the USA. We felt we were very welcome there. The parking was easy to access and well lit after dark. Even though we left before the breakfast was ready, the night staff fixed us up with hot coffee and some muffins for the road. I wish we could have used the amenities this facility offered but our schedule was too tight.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about you stay with us. We always appreciate knowing what our guests enjoyed during their time with us, even if it was just a short stop! And while your weren't on active duty with the U.S. Military, we're always thankful for those who are willing to serve. Please visit us again whenever you're in Billings again.

This Best Western is awesome for families. The hotel is very clean, rooms, pool, hot tub, common areas, everything was clean. The beds comfortable. Breakfast is the usual hotel breakfast. Staff were all very courteous. The pool is great with all the activities and the hot tub is actually the perfect temperature, not luke warm like most hotels. Will definitely stay again! If sensitive to noise, avoid rooms close to the pool (200-208 and 300-308) as these rooms are right above pool. The pool does close at 11pm so it wasn't an issue for us but could be for others. Thanks for a providing such a clean place to stay when away from home.

This "lodge style" Best Western is a great place to stay. We experienced clean rooms, friendly staff and a fun time in the pool. The breakfast was great with many food items to choose from. Coffee and refreshing ice water were always available in lobby

Love the bear theme of this hotel! There are cute bears both inside and out and lots of great bear photos. I rode here on my Harley and was very happy to use their bike wash. I love staying at Best Western hotels because they are very bike-friendly. The beds at this hotel were very comfy, the pool area looked great for kids and the breakfast was good. I would definitely stay here again!

A halfway point from Glacier. Holly was great at the desk, and check in was smooth. Kids spent the evening at the pool area playing bb. Was able to do a couple loads of laundry after tenting in Glacier National Park. Comfy beds, clean, quiet, breakfast was good as well. Thank you! When we left bikers were washing their bikes in the lot, provided by the motel Next time thru on our bikes we ll be staying!

Stopped here on our way home from the Sturgis Motorcycle rally. Staff were friendly and the room was spacious and everytime I looked out and saw the bear carving peaking into our room it made me smile. Breakfast was good and the fitness room had a cable machine which was fairly versatile.

Had a really nice stay. Room was clean and comfortable. Pool area was a fun experience with the slides and other activities. Breakfast area was well stocked and food was very good. Staff was very helpful and made us feel extra welcome.

Our family spent 2 great nights at this hotel and enjoyed every minute of it. Erick at the front desk was very helpful in getting us checked late on a Saturday night after arriving from a different hotel due to a negative experience. The room was spacious and clean, the beds were comfy and the awesome customer service experience continued the next morning and until we left. The complimentary breakfast had a good selection that gives a good start to the day. Would for sure stay here again.

We chose the hotel as it just off of I90. It has a great pool for children which was well beyond expectations. Rooms were clean and great sized. A great family stop over. Free breakfast was a nice bonus with more than enough choices for everyone. A great place to stay in Billings.

We travel full time in an RV and I managed to injure myself on the road and wanted a nice, clean, quiet room with a comfortable mattress and nice bedding to get a good nights rest. Ahhhhh. Other pluses: beautiful lobby, rooms, mini water park, hot tub, dog friendly ??, walking distance to restaurants and a place to park the RV. Oh, did I mention the freshly baked cookies served in the lobby at 5 pm? Good breakfast choices. Top notch hotel! Fair price.

Brought a group up from Idaho to ride the Beartooth Pass. Stayed 2 nights. The staff is very friendly and rooms are clean, neat and a surprise when we walked in. I stay at a lot of Best Westerns and this location has to be in the top 10. Prices were very reasonable. Free breakfast was plentiful.

Traveling with a pet and someone who is handicap is a challenge but this hotel made our stay so much easier! Our dog got a bone when we checked in. The room was so easy to maneuver . The shower even had a bench! Everything was so clean!

My family and myself stayed on our way to Yellowstone and on our way back home! It was our best stay! Friendly staff, great coffee and fabulous rooms! Thank you. Makayla for being a lovely and warm welcome & farewell! Entire staff was beyond what we expected! Will be our stop on our trips out west from now on!! -Blackburn/Burris Families Watford City, ND Overland Park, KS

Very clean and new. The staff is very friendly and were very accommodating when I made a mistake on booking. We stayed in the Big Sky Beauty Suite and it was a great room. The stay made me more acceptable to staying at Best Westerns in the future. Highly recommended for the Billings area.

We stayed for one night on our Montana road trip. I can't say enough good about this place. The staff are wonderful. The hotel is clean. The pool is so much fun. The rooms are clean and spacious. Our kids loved the paw prints throughout. The breakfast was great. The list just goes on!

Exceptional Service by Awesome people. Rooms were very clean, all the interaction from the front desk, to housekeeping personal were absolutely the best! The breakfast selection was exceptional and monitored continually. We didn't use the swimming area but it was full all day long with adults and children. Great location off the freeway. Of all the Best Western hotels I have stayed in, lots in the past 30 years, it is the BEST!

My sister and I got a last minute room here after the first room we booked turned out to be a disaster.... my brother and his family and we were able to get adjoining rooms which was great. The staff was wonderful and treated us so kindly. Our room was not ready when we got there, but they called us when it was. Beds were great, there was a cute little carved bear that was on the railing outside the window of our room that became a photo op buddy for everyone present at one moment or another. The pool area is FANTASTIC-- lots to entertain kids (there were lots there), smelled of chlorine to high levels, so presume it was clean. There was constantly fresh coffee available, and it was good coffee, not watered down ick. Beds were great, slept quite well We did not partake breakfast, but my brothers family did and said it was OK... not great, but OK. Would definitely stay again.

This was our second time staying here (traveled through last year) and I will stay here every time I'm in Billings. The staff is super friendly and the hotel is pet friendly, which was a key point as we had two dogs. I loved that they had some rooms that opened up to the outside and inside, which made it very easy and convenient to take the dogs out and they were given gift treat bags when we checked in. The breakfast was great and whichever employee was working that morning there was amazing. It's the little things that go such a long way and this hotel does all those right things. Thank you for making our stay so wonderful!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
A simple "thank you" doesn't express our appreciation for taking the time to give us such a great review. All your comments...from the friendly staff to the rooms with easy outside access to accommodate your pets...give those of us working here satisfaction knowing we've exceeded your expectations. Please visit us anytime you travel through Billings again!

We stopped here on our journey from boulder, CO to whitefish MT. We have 2 young kids and the water park was perfect!! Top it off with free cookies and all was right with the world! Friendly staff, tasty breakfast with lots of options and comfy beds; what more could we need!?

I almost changed my route returning home to stay again. The ladies at the front desk were great. I asked for a ground floor room so I could have my bike just outside. They accomplished me. My room was fantastic. Very modern and most importantly everything was very comfortable. I have stayed at hotels that cost much more and they don't come close to this place. A note to the staff. One of the tables on the front patio needs the bolts tightened. I had a cigar out there and the table was wobbly.

From the moment this Best Western comes into view you felt there is something different here. The bears on the outside and inside added to the difference. This wasn't at all like a typical motel. Just this little extra added to the enjoyment of this location. The good feeling lasted from the moment we arrived until we left. If there is a negative for this location we missed it. Really nice stay. Thanks.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We couldn't ask for a better review - thank you! Our "bears peeking in the windows" are a fun feature are guests seem to enjoy. We appreciated knowing that you had a good experience from the time you walked in our lobby at check-in to the time you had to leave. Please come and see us again soon!

Our family of 6 checked into the Kelly Inn and Suites on Sunday night. The room we had was just perfect for our family with plenty of room, a small kitchenette and a large bathroom which was splendid for our kids from transitioning from clothing to swimming suites multiple times during our stay. The hotel POOL is one of the best we have ever used..."This is the best hotel ever" was a direct quote from my 3 year old. The LARGE kid-friendly pool area was a blast and made for hours upon hours of entertainment for our family. The hotel is nearby great restaurants and places to eat as a family, and the complimentary breakfast was just perfect as well. 5 star review from the staff, the service, the cleanliness and everything else you'd expect from a great hotel property! Keep up the great work BW Kelly Inn.

My wife and I decided to stay here on our way to Seattle and this was an excellent hotel. Our rate was reasonable. All of the staff members were friendly and helpful. Our room was big and spacious and clean. The bed was super comfortable. The hotel is easily accessible from I-90 at Exit 447. And there are a lot of stores and restaurants nearby for added convenience. We will definitely stay here again

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for your gracious review of our hotel and staff. We appreciate knowing our hotel was easy to locate, our rates were a good value and our staff extended a warm "Montana" welcome. Please visit us here again at the Best Western Plus Kelly Inn & Suites whenever your travels bring you back to Big Sky Country!

Very friendly and helpful staff. We did not have a reservation. The young lady at the front desk helped us at check in. Continental breakfast was very decent. The pool looked like a great place for kids to swim. Hotel was mostly full and the room and hallways were quiet. Very grateful to find such hospitality and quiet respite from the road

We love this hotel. It is beautiful, clean, right on a walking trail, and is very welcoming to our pets. We love the non-carpeted flooring in the pet-friendly rooms, that is a nice touch. The pet fee and the room rates in general are very reasonable. This hotel feels like a much more expensive hotel to us. We stay here twice a year as we drive our pets between Montana and Oklahoma. We wouldn't even consider staying somewhere else.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We're here to serve each and every guest (even our four-legged ones)! Thank you for commenting about our "pets and children stay free policy", the laminate flooring we recently installed with pets in mind, and the value you feel your receive here at the Best Western Plus Kelly Inn & Suites. We sincerely appreciate the time you took to give us such a great review and hope to see you again soon!

Great hotel. It has an especially nice, kid-friendly pool...we spent a lot of time there. Easy access off the highway, but back enough to not be really loud. I liked that the windows open for fresh air. The beds were very comfortable! It is near several fast food restaurants and easy access to other areas of town. We have stayed at this hotel several times and it is a favorite in Billings, especially with the kids as the pool is so nice and fun.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our favorite guests are our return guests - thank you for being one of them! We so appreciate the great scores and the comments about the amenities you enjoy- water playland, comfortable beds and easy access to other Billings venues. Please visit us again soon here at the Best Western Plus Kelly Inn & Suites!

Very nice visit. You have an excellent Breakfast. I was glad to see a tiny freezer in frig to freeze my small bottles of water for my ice chest, for my travels the next day. A very comfortable bed too. !

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We appreciate knowing how much you enjoyed our breakfast here at the Best Western Plus Kelly Inn & Suites! Thank you for commenting about our amenities (small freezer and a comfortable bed in your room) and for giving us such great scores. We hope to see you again when your travels bring you back to Billings!

We stayed here on a very busy weekend when all the hotels were packed. The room was comfortable and the staff was great. The best part for pet owners is that there is a nice paved walkway along the road in back of the hotel. Without a doubt this is the best place to stay with a dog. The drawback--or not--is that there is a waterpark type pool and so you get lots of kids. Not my liking, but this would be a plus for a family. It is on the edge of town, so you definitely have to drive to go anywhere, but that is not a big deal in Billings.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our guests' reviews and comments are always appreciated. Thank you for letting us know that you (and your pet) found our accommodations and paved walkways a great value. We look forward to hosting you again at the Best Western Plus Kelly Inn & Suites whenever your travels bring you back to Billings.

We enjoyed a wonderful night after a long day of driving. Excellent reception, fine bed with excellent linens, cute bears in may places giving charm to the facility. Fortunately, the were carved bears and not live ones. Each had a name and loved by the employees. Great stay.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
It's always great to hear when our guests enjoy our "country lodge themed" hotel! Thank you for taking the time to post about your experience with us, and yes, we do love our bears! Please visit us again whenever your travels bring you back to Billings.

You can pay more elsewhere...but why! Easy access from the interstate, good food close by, quite, clean, roomy and the overall atmosphere and design were very Montana and the staff was super beyond compare.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you! We sincerely appreciate the time our guests take to let us know how we're doing and telling about their experience with us. It's always our goal to create a Montana experience for every guest who walks in our door...please visit us again!

Very Welcoming clean and very family orientated. They take really good care of all their guests and make sure you have everything you need. I highly recommend this establishment if your coming through Billings.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We never take for granted the time our guests take to let us know how we're doing. Thank you for the great scores and the kinds comments about our staff and the way they welcomed you to your "home away from home" for the nights. Please visit us again soon!

We absolutely loved the Best Western Plus- Kelly Inn. The hotel in itself is decorated so beautiful. It was a rustic lodge theme. There's even cute (wooden)black bears all over the hotel. They offer a great breakfast in the morning, cookies (at 5 PM), and they even have pet friendly rooms. The pool is a kids dream with the slides and rope obstacle. We also loved that the room we stayed in didn't have carpet. My kids are sensitive to carpet, so it was great for us. Another plus was that they offer DirecTV. We loved having a variety of channels to watch while we relaxed after the pool. The staff is so friendly and you can tell they love making the guest feel welcome. We enjoyed our stay, and will be back :)

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What great compliments! From all of us here at the Best Western Plus Kelly Inn & Suites, thank you! Your comments about all of our amenities and the experience you had with us were very much appreciated. Please bring your whole family back again to stay whenever your travels bring you back to Big Sky Country.

The overall stay was amazing but price was a little high compared to the surrounding hotels. The pool was very large and the kids had fun. The only bad part about the pool is that you have to wear wristbands which means you cannot have guests come visit.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to comment on your stay with us that you felt was amazing! It's our goal to provide a great experience for all our hotel guests with complimentary hot breakfast, 200 Direct TV channels, high-speed internet and of course, the water playland with it's slides, climbing ropes and water cannons. Wristbands do have to be worn in this area as it is an amenity of the hotel for our guests only as they are paying to stay and play here. Thank you for your understanding that we cannot accommodate the general public in the playland as it would negatively affect our customers. We hope you will visit us again if your travels bring you back to Billings.

Traveling with pet so outside door access to our room was a great feature. Also no carpet on floors so it made for easy cleanup of paw prints. Quiet rooms with great linens and covers on the bed. The decor is cute lodge like. We enjoyed our brief stay here

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always appreciate when guests traveling with their pets comment about our rooms with easy access to the outside and laminate floors that allow for a cleaner surface. Thank you for taking the time to post your comments about your quiet stay and our country lodge decor. Please visit us again when your travels bring you back to Billings.

Only got to stay at this hotel for a few hours of rest before overseas flight. Room was very clean and beds were very comfortable. The pool looked amazing but didn't have a chance to use it. Maybe the next time I will. Also didn't have a chance to try the breakfast.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your stay with us. We hope you will visit us again when you can stay longer and enjoy our water playland and hot breakfast. Please know we always have "to go" breakfast bags ready before our regular breakfast starts at 6am - we don't want our guests to go away hungry!

In the middle of a three night stay here. We have loved every minute. Easy check in with a very friendly host (Holly). They even allowed us to ship a box to the hotel first so we didn't have to pay international shipping and had it ready for us when we arrived! Breakfast is good and the kids pool is suuuuper fun. Water is warm and it's very kid friendly. Our 4 and 7 year old want to swim all day, and I kind of do too with the basketball hoop and basketballs. Hotel is in prime spot just off interstate but quick access to all shopping. It's been dead quiet in the evenings, no loud noises and the beds are soft. Don't look anywhere else, this is your place to stay!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What wonderful comments about our staff and hotel! We sincerely appreciate the time you took to write such a great review. Guests like you are a joy to serve and we hope you will visit us again soon!

This is the second time we have stayed at this Best Western. I will sta her again. My next trip is in July, I hope to stay here again. Very friendly staff, clean hotel, nice rooms. Lots of restaurants in the area to goose from. Close to the highway .....15 minutes from Billings airport.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post such a great review. We appreciate your comments about our friendly staff, clean rooms and location. But most of all, we appreciate that you chose to stay with us and will be back to see us again. Again, our thanks!

Service was excellent! Holly Huss was particularly knowledgeable and personally helped us obtain padlocks for our trailer. Comfortable room, great breakfast, fun pool, no pet fees! We are definitely staying here next year!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We never take for granted the time our guests take to post about their stays with us. Thank you for giving us such a great review and letting us know how much you appreciated what our Manager on Duty, Holly, did for you. We can't wait to welcome you back to stay with us!

We've stayed here three years in a row. The staff is very friendly, and the pool is great as it has leap pads, a small slide and other fun features. The continental breakfast is great. Recommend to all!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for choosing our hotel when your travels bring you to Billings. There are many great lodging choices in our city, but we appreciate that you come back to us. Please visit us again soon!

This is the second time we stayed at this location and enjoyed ourselves both times. The property is clean and has a wonderful and helpful staff. I love being able to sit in the lobby area after breakfast by the fireplace. This last visit was the best...cold and snowy outside and we were warm and cozy inside :)

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What a kind review! This property was built with the look and feel of a country lodge. As our guest, it's our goal to "welcome you home" from the moment you walk in the front door to enjoying breakfast fireside before you leave to your next destination. Thank you for posting your great comments - thank you for staying with us!

Stayed here 3 nights to visit family over the holidays. Friendly staff, room was very clean and beds comfortable. The rooms were quiet and warm. Breakfast was fine and area very clean. Didn't use the pool but looked great. Positive experience. Silly things that don't affect rating but would be nice: tissue box empty and never replaced and toilet paper is super cheap-very noticeable and makes the hotel seem cheaper than it is.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We appreciate knowing that you chose to spend your holidays with us and that you enjoyed our hotel and friendly staff. Please visit us again and take some time to enjoy our hot tub and water playland. Thank you for posting about your experience with us!

After a day of tuff travel this is a great place to spend the night. Kids will love the indoor water park. A very handy location just off of the interstate and one longish days travel from Spokane. Close to downtown too.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for staying with us! We also appreciate this great review of our hotel. Guests (both the young and the young at heart) seem to enjoy our water playland with its slides, dumping buckets, ropes and Beaver Basketball. We hope to see you again in the New Year!

Great place to stay. The little peeping bears are a fun touch. Thanks for the bottle of water at check out. jroiwejrwerjweprjwepwerpweup[weirpweir[pwerip[weri[poriwe[prwe[poiwe[piwepweipoweir[pweoip[weirweporweproiwe[priweporiwep[riweporiepriweprfwepfuasl;jl;sdfgjpri[weopriqwe[poriqwe[priqwe-

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to let us know that you enjoyed your stay with us...we think the bears are a fun touch, too, and always appreciate our guests' comments about them. Please come and see us again...Happy New Year!

My mom and I and her small dog stayed here shortly before Christmas 2017. We were traveling to see family, the roads were horrible, and we were so happy to have a place to crash for the night. Staff was friendly and welcoming, room wasn't overly fancy, but clean and comfortable. We were on the first floor and appreciated the outside door so my mom's dog could be taken out without having to run down the hall inside the hotel. Breakfast was great - both hot and cold items. There seemed to be a bowling tournament going on above us at 2AM, but that wasn't the hotel's fault. We would definitely stay again! Added bonus: cute “cabin” decor and little bears climbing the balconies!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We appreciate being your "shelter in the storm"! Thank you for your kind comments about our pet friendly policy (and pet friendly rooms with doors which open directly outside) and our country lodge decor. I hope you enjoyed your breakfast fireside in our lobby - please visit us again and Happy New Year!

This is a must stay at, and select room 211, the Grand Suite. It is always where we stay when heading East or West on I-90. We especially like the room decor with it's western theme. But service and quality is the main attraction.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for posting about your recent stay in our Moon Over Montana Suite. Hopefully, you stayed warm with the two fireplaces even though our temperatures outside were cold. We appreciate that you are one of our loyal guests and hope to see you in the New Year!

the Best Western Kelly Inn was a excellent place to stay it was close to dinning, shopping and the highway. Had only a few problems, no do not disturb sign in room, 1 lamp was missing a bulb and the water pressure went up and down. All the staff were friendly and competent

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always appreciate the kind comments about our staff and convenient location. But we also appreciate when guests let us know the areas we may have missed so that we can address any deficiencies. We hope to see you again soon in the New Year whenever your travels bring you back to Billings. Thank you for taking the time to post!

Great hotel with friendly staff and perfect amenities for our small dog. Dog walking areas are close by, well lighted and safe. Breakfast area was super clean and above average for the many breakfast choices to select from. Coffee is superb!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We sincerely appreciate the time our guests take to let others know how much they enjoyed their stay with us. Thank you for your kind comments about our staff, pet friendly policy, breakfast selections and cleanliness. Please visit us again whenever your travels bring you back this way. Merry Christmas!

It is a nice, quiet, convenient place to stay with a good pool for kids. Love it's pet friendly. We are pretty regular and the girls got used to the cookies at night....but they haven't had them lately with is actually a real bummer!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for your kind comments about our quiet location, water playland, and pet friendly policy. Please know we still always put out fresh-baked cookies at 5PM every evening. Let your girls know that the "cookie monster" must have devoured all of them before you arrived! We hope to see you again soon but in the meantime, have a very Merry Christmas!

Check in process made me feel welcome.. I slept better at Kelly Inn better then a have in a long time at any other location. The ladies at the front desk were very helpful and kind. My cleaning lady did and outstanding job and was very friendly. Most of the time the cleaning crew doesn't say much, mine was a sweat woman so and good at her job. I did leave her a $30 tip for the great job she does....

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you! Please know how very much your kind comments about staff and hotel are appreciated. But more than that, thank you for recognizing the hard work of our room attendants as we feel ours as some of the very best! Please visit us again.

Enjoyed a couple of days in Billings for my husband's birthday. Have frequented this hotel many times in the past and would recommend to others. Clean and attractive facility, with great staff. Easy on and off interstate and good parking. Cabela's and Sam's Club close by.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for choosing our hotel as the place to stay to celebrate your husband's birthday. We sincerely appreciate our return guests and never take for granted your loyalty to our property. We hope to see you again during the holidays, but if not have a Merry Christmas and enjoy your New Year!

Just on a drive through from Georgia to Washington (!!!)... had to make the drive twice and on both trips stayed at a Best Western Plus whenever I could because they have nice, clean rooms and wonderful beds!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We appreciate kind comments and loyalty to Best Western. Please visit us again whenever your travels bring you back to Billings. Our sincere thanks!

Very comfortable hotel during extended stay on business, quiet at night, good work out facility and pool. Loved fresh baked cookies in the evening and soup or chili for the days I worked late which was 99% of the time, close to the industrial plants if you are in town working at one of them

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your recent stay with us and giving us a great review. We appreciate our business guests and always want to provide the amenities they need while staying with us. It's our hope that you will choose to stay with us whenever your business (or vacation) travels bring you back to Billings.

Great location for young children. Excellent pool and water playground. Room was spacious. We had a suite that easily accommodated 5 people, a table for games, and 2 arm chairs for relaxing. Wifi did not drop.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for the very gracious comments about our hotel as your comments indicate you had a great stay. It's our hope that the "one" for our score was not indicative of your experience with us per your compliments about the amenities you enjoyed. Please visit us again soon!

For Business travelers a great location to get off and on the interstate and visit Billings, for pleasure it allows access to the sites of Billings without fighting a lot of the traffic. A real bonus is its proximity to Cabala's and some great restaurants like Gusik's!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We appreciate your comments about our location - easy access to the interstate yet a little "off the beaten path" to avoid traffic. Thank you for the great review - we hope you will visit us again soon!

Always a plesaure to stay here! It is where we normally stay when we are in Billings.Friendly staff, clean facility, good location. It is pet friendly which is a must for us. The pet friendly rooms are nice and clean, no smell or icky floors unlike other places! The price is right. The decor is very nice.Pool, waterslide and hot tub are nice too. Breakfast is always good too. Can't say enough good things about it!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our return guests are the reason we're in business! Thank you for taking the time to post such a great review of our amenities and staff. We've just completed the remodeling of our first floor rooms to include laminate floors for our four-legged friends when they stay here with their families. We hope to see you again anytime your travels bring you back to Billings...we appreciate your business!

We stayed for one night passing through Billings on the basis of the TA ratings. We were not disappointed. We did not know about the layout of the hotel but were happy to be assigned to a first floor room: all the convenience of a park-at-your-door mom and pop motel and all the convenience of interior corridors. Bringing the luggage in could not be easier, and we loved it. What we didn't love when we arrived in our room was the frantically barking dog that was so loud it seemed to be in the room with us. We promptly were given another room. I really liked the room layout and decor - it felt really spacious, and I liked not having carpet. The furnishings were nice, although the sofa was a bit worn. Unfortunately, and as the barking dog should have warned me, the walls here are quite thin, and we spent the evening listening to the family in the room next door. Fortunately they went to sleep around 10:30. Breakfast was all right but not special, and check out couldn't be any easier: leave the keys in the room and walk out the door to your car. We will stay here again, but I'll try to figure out something to minimize room noise.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your recent stay with us. It's our hope that your first stay won't be your last...please visit us again soon!

The Billings Best Western Kelly Inn and Suites is an excellent place to stay when traveling in eastern Montana. They supply a quality experience at a reasonable price. They are pet friendly and have always taken great care of us on vacation as well as business

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you! What kind comments! We appreciate the time you took to give us such a great review but more than that, we appreciate your continued business. We look forward to seeing you again soon.

The a.c. didn't work the inside door wouldn't open with the key card the front desk clerk had to let me into my room the internet didn't work and the dryers wouldn't completely dry your clothes. The staff didn't fix anything and wouldn't move me to another room. I stayed two nights won't stay again.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
It's always our goal to create a wonderful experience for each and every guest who walks in our door...we are very sorry for the problems you had. As a team, our staff notes any problems and together diligently tries to fix any issues that arise. They did offer to move you to another room the first night, but because it was on the second floor, you declined their offer. We do apologize if their was any miscommunication on our part. Please note that we have a 24 hour internet technical support line with technicians who can usually trouble-shoot any connectivity issues. It's our hope you will stay with us again and give us another opportunity to better serve you.

The pool area is great for kids! With the entire pool being shallow, even "non-swimmers" can wade around and be involved in the activities. The breakfast area is great and the staff were very friendly!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always appreciate knowing how much our guests enjoy our water playland with it's dumping buckets, beaver basketball and floating logs. Thank you for your kind comments about our breakfast and friendly staff...we hope to see you again soon!

I am driving cross country from the east coast to the west coast after a day of site seeing, i had to pull over and i found this gem along the way. What a great place to stay very quiet, the hotel staff is great and friendly, the main lobby reminds me of something out of a magazine. The rooms are great very clean and large, indoor pool on site and plenty of parking. And the way the hotel is decorated will put a smile on your face, throw in a great breakfast which was better then most.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Bears peeking in our windows...rock fireplace with rocking chairs...country lodge decor through-out the property...log exterior! It's our goal to create a relaxing Montana experience for each one of our guests from the moment they walk in our doors. Thank you for your gracious comments about our hotel and staff. Please come and see us again whenever your travels bring you back to Big Sky Country!

Located near I 90, takes a bit of bobbing and weaving to get there as it is not right next to exit 446, but close; lots of fast food eateries nearby, 4Bs Restaurant in a Casino next door, otherwise a drive to anything nicer. It's a very nice lodge-like property that offers a great pool for families and a nice sitting area for breakfast. The hotel offers warm cookies at 5, a shuttle to and from the airport (call first and expect a 15+ minute wait) and a breakfast bag if your flight is early AM. All in all, the only downside is the location in the middle of what appears to be an industrial park. If you can overlook that it's well worth the price.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our location is a bit off the beaten path (hopefully that makes for a quiet, restful stay) but we're glad you found us! We always appreciate when guests take the time to let us know they enjoyed our amenities and liked the dining choices within walking distance. We hope you'll visit us again soon.

The staff are very helpful and the lobby is comfy and clean. The rooms are well put together, though lack of accessible power outlets can cause some difficulty. I've stayed here a number of times and anticipate staying again in the future.

We were on the road visiting the western states for 3 weeks, staying only at BW'S. This hotel had by far was the most attractive, both outside and inside of any place we stayed. The staff were extremely friendly and helpful. Although we didn't use the pool, the kids that were using it were really enjoying themselves. We were assigned a ground floor room as requested since we have a service dog in training. The ground floor rooms were designed with a door at each end of the room allowing us to exit to the parking lot or down the hallway to the front desk. The breakfast had a whole variety of food and was available in a beautiful dining room. We will definitely be staying here next time we're in the area.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Your kind comments about our hotel and staff are very much appreciated. Thank you for taking the time to give us a great review and commenting on our decor that you found attractive and comfortable. We hope your travels bring you back to Big Sky Country soon!

Really liked the Western Theme of decor in lobby and room Swimming area was a great place for kids. There were slides, , and water falls and it was a great family place. Location was near gas stations, restaurants, and easy access to freeway. Very quiet

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for your very kind comments about our water playland complete with slides, beaver basketball and water cannons. It's always great to hear how much families enjoy that area! We hope that you'll visit us again soon.

Cannot come up with any improvements or changes for recommendations as everything was superb. From the staff to the grounds and rooms everything was as should be expected and will continue to stay at this location in our future travels to the west coast.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We can't thank you enough for your very kind comments about our staff and hotel! Our guests are our priority and our goal is always to provide a wonderful Montana experience for each person who walks in our door. Please visit us again when your travels bring you back to Big Sky Country.

The exterior of the hotel is cute with bears sitting or hanging around. The rooms don't reflect what the exterior is portraying but maybe that is to come. The hear/air are right next to the bed so the noise and blowing are right near you while trying to sleep. If the layout of the room was reversed, it would be more comfortable. The room had a sofa and was large. The bathroom could use updating as could the towels. It was clean and comfortable so I would still recommend staying there.

Extremely pet friendly and extremely clean for allowing pets. Even with pets staying at the hotel, you could not hear any noise from them. My room was very clean and fresh smelling. I have a beagle and she picks up every scent imaginable but never sniffed throughout the room. RARE!!

had a ton of fun! Great pool, lots of fun! Friendly service and nice breakfast spread. odd odor in the room but otherwise clean. The pool hours were also great as they were from 6am to 11pm which in other places we have had to wait until 10 to get into the pool. Perfect stay for a family with young children.

Very nice, quiet location near the interstate. There is a 4-Bs Restraurant next door. Adequate parking and very friendly helpful staff. A very nice pool and an excercise room. The Breakfast was very nice with a choice of items for special dietary needs. Thank you!

Location was great. Hotel lobby/breakfast area and room were very clean. All the staff were extremely friendly and helpful (We were trying to decide on proceeding to Glacier National Park or cancel due to wildfires). The free breakfast offered quality fresh fruit (which is very nice), was well presented, and fresh. Our room and bed was extremely comfortable - had a couch besides the bed. We were traveling with a pet, so we could not get a top floor room - husband is a very light sleeper - so I always recommend a top floor room - from the noise above perspective. We found the hotel very quiet and peaceful. Handy for the dog. There is a family restaurant next door, you can just walk over, which is very convenient if you're tired. Would definitely stay again. Although I found the room price to be a bit high, there was no additional pet fee, which is unusual. We were very pleased with our choice. Thank you!

We chose THIS Best Western hotel in Billings, MT because it were affordable. When we arrived it was located in a quiet and safe neighborhood. During our stay, we found the rooms were clean, had good coffee, toilets flushed good, and the bathroom had a good exhaust fan (leading to less humidity build-up in the bathroom). Free wi-fi was also a plus. The whole crew was very kind, honest and accommodating. Please thank Kirsten for being so nice and helping us with our check-out. On a side note: Earlier in the evening, I had tried booking a room at the Best Western Hotel in Gardiner, MT and the person at the counter told me that they had just raised their prices that weekend. I believe I was being lied to as the town was very busy with people coming from Yellowstone and barely any hotel rooms available. I believe they were taking advantage of the consumer as they wanted almost $300 to stay 1 night so I drove to Billings, MT and am glad I did.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What great comments - thank you for taking the time to post about your stay with us and all the amenities that made your stay enjoyable. It's our goal to offer competitive rates, clean rooms and friendly service as we want to build loyalty with the Best Western guests we serve. We hope to see you again whenever your travels bring you back our way.

The hotel staff ensures every guest is treated like family. You are greeted at the door with a smile and friendly conversation. Snacks in the evening and breakfast in the morning are like you are visiting family. The staff is quick to ensure any problems are seamlessly resolved.

Wow! Love the Bear theme! The pool is a children's paradise. Hot tub was hot and strong. Room was super clean, everything worked. 24/7 coffees & Teas. Breakfast was a standard affair but plenty and hot. Tables were clean. Hotel employees were all nice and attending. LOL! The elevator has to be one of the slowest and...the staircases are arranged differently. We'll stay here again.

Clean, comfortable, and safe. Say Hi to Iris on the front desk she will make your stay a pleasure. Easy on and off the Interstate. Check out the Bears on the windows. One of the nicer places to stay in Billings.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for such a gracious review! We appreciate your comments about our hotel and especially your praise of our front desk manager. We appreciate your business and look forward to hosting you again whenever your travels bring you back to Big Sky Country!

Clean, comfortable, and safe. Front desk lady, Iris, makes your stay a pleasure. Good location, easy on/off interstate. Very quiet staff helpful. Check out the Bears on the windows. If it had a lounge it would be perfect.

Friendly and efficient staff, quiet clean room, easy check-in and express checkout. Great hot breakfast items including freshly made coffee and waffles. Was close to interstate 90 and easy to find while driving.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
There's nothing like a great cup freshly brewed coffee in the morning! We serve Billings' own City Brew Coffee - thank you for letting us know you enjoyed it. We appreciate your comments about our customer service and convenient location right off I-90. Please visit us again soon!

We were pleasantly surprised by this hotel. The property is bear themed with wooden bears "climbing" on the terraces. The rooms are spacious with plenty of drawers and a refrigerator. The staff were very warm and inviting upon arrival. Throughout our two night stay each time we passed a staff member they would engage us in conversation. There is a mini water park in the pool area which is great for kids. My kids loved it. Great location. Close to restaurants, hiking, the zoo and more. They have a great breakfast which that is good for adults and children. I cannot say enough good things about this hotel. We will definitely stay again should we be in this area again. A+!

They had Water Park type pool area that was great for kids. For the adults a nice very clean hot tub. Our room had a fireplace and a large jacuzzi tub and was very clean and modern. The location was also great and very close to the zoo

Really nice place, our room was ground floor, handicap, we could park right in front of our room and carry in our luggage, which was nice. The room was good size, no carpet, guess it was pet friendly. What was nice was we could go out the other door to the inside hallway to walk to the breakfast room. Nice breakfast room and good choice of hot and cold breakfast foods. It was cute on the outside, a floor or two above us were carved wooden bears climbing up. Also we could walk to the restaurant right next door, that was a plus too! We did have a little hard time finding the hotel, as saw the big Sign coming in for Kelley Inn on a billboard, WRONG one, so had to back track one exit!!

Love this hotel, great breakfast, pets are welcome! Lovely pool, great decor, western themed! Close to shopping, dining, the interstate. We have stayed here before and we will be back. Great family hotel!

Pros: pleasant staff, very good included breakfast, first floor interior hallway door and convenient exterior door to parking area. Cons: facility and room appointments have not been updated for the 10 years we have stopped annually. As the facility appearance has degraded, the room prices have increased.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for you kind comments about our staff, complimentary breakfast bar and the first floor rooms that many of our guests find convenient. We recently installed laminate floors in all our first floor rooms to better accommodate our four-legged guests and in January will complete new wall coverings in all our rooms..."stay tuned" for more upgrades!

We absolutely love staying at this hotel! The staff is always so friendly and accommodating. Matt and Errick are wonderful to be greeted by after a long day. The hotel décor is very inviting and relaxing.

What a beautiful hotel with a pool that is superb for the children as well as adults to enjoy! It is so much more than just an ordinary pool! I would highly recommend this hotel for a family gathering!

Convenient, close to I-90, new, clean, parking, (may leave car at motel and travel), close to Kings Mall, and several restaurants. Friendly staff. Ground level rooms with inside and outside doors for convenient access to auto to load luggage. Gas stations close by, as in a quick stop for an egg McMuffin for an early start....

Very satisfied. The staff was friendly and knowledgeable. Pet friendly- lots of outdoor grass, poop bags. door from room outside for easy pet outdoor access. Nice hardwood floors in room, comfortably room overall. The pool area was fabulously fun.

We stopped over in Billings at the end of our vacation. After a long day on the road, the amazing pool was a real treat for the kids and grown ups! The pool is the centerpiece of the hotel and for good reason. It's a mini waterpark and and is large enough for several families to be inside at once without having to be touching one another in the pool. We had a King room with a sofa bed. We paid the extra $10 (which I don't agree with) for a roll away cot. There was no indication at the time of booking that this would be an extra fee. Anyway, there was ample space in the room for the additional bed. There was a microwave and a small fridge in the room. The beds were all quite comfortable. The room, the hotel and the pool area were all very clean. The hotel is located near a variety of restaurants and a short drive from others. There is a gas station and other amenities within driving and walking distance. The hotel staff were pleasant, efficient and helpful. The breakfast was excellent. Hot and cold choices, including waffles, biscuits and gravy, cereal, toast, eggs, fruit, etc. The exercise room leaves a lot to be desired. I make use of these facilities at every hotel I stay at and chose not to because of the small space and the lack of decent equipment - possibly one of the worst exercise rooms I've seen in a Best Western. Overall, this was a great experience and I recommend the spot for families.

The room was ready before check in time but elevator not working. They were very gracious with letting us sit in lobby and wait. My husband went upstairs and took a short nap. They offered to carry our luggage up to the 3rd floor but we told them that was not necessary. We left our cars with them while on a vacation. It was great. They took us to the airport and picked us up after we returned to Billings. We stayed again when we returned and will stay there again in the near future!

Thanks to Trip Advisor we found this kid friendly, pet friendly wwonderful hotel on our way thru Billings MT! It was Perfect for weary travelers, restaurants nearby, no pet fee, fast checkout, indoor and outdoor entry plus a super breakfast!! Everything was first rate, friendly staff and great amenities.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for rating our property so high! Our first floor rooms with direct access to the outside are a favorite with our guests who are traveling with pets especially since we do not charge any fees. We appreciate your comments, too, about our staff's friendly customer service. Please visit us again soon!

We stayed here for 3 nights in August and it was fabulous. Cookies in the lobby when we came in. Nicely stocked breakfast area (I could have done without the TV, but I get many people like to get their news over breakfast). The soda machines were well stocked and an attraction within themselves. The kids (12, 13, and 9) loved the pool area and water features. My youngest has sensory issues and so getting him into the pool helps him regulate and become so much more enjoyable to be around. I was a little worried it would be too shallow from the pics but it was perfect (1 foot deep and the shallowest and 3.5 feet at the deepest, I believe). Not an option for swimming laps, but perfect the the kids or parents with a refreshing dip.

Very nice stay clean,comfortable bed,we had a jacuzzi in our room. They had a nice pool and an excellent continental breakfast. Another nice feature was it had a very nice Montana flare. Friendly people and kid friendly. Highly recommend

Clean, friendly and helpful staff, reasonably prices. Have stayed with children before and they love the pool and slide. I left my keys in the room and staff contacted me to notify that they were mailing my keys to me. Went above and beyond. They are always helpful when I have stayed with children or while on business. I would recommend this as a place to stay no matter what your reason for staying. The rooms are larger and quiet and the pillows are soft.

OK. Friendly service, good standard rooms. A bit old and old (mountain) style - nothing modern about this hotel. Nice indoor pool with fun facilities for kids. Poor breakfast - no coco/Ovaltine drinks for kids, just coffee or tea.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your recent stay and the friendly service you received. Our water playland is a featured amenity at our hotel and families seem to enjoy the slides, water canons and beaver basketball. Our hot chocolate mix is not usually offered during the summer months but we do have milk, almond milk and three types of juices. Please note that we continue to update our property with new laminate floors in many of our rooms, new wall finishes, !etc..."stay tuned" and please visit us again!

This was a fun hotel, unique and definitely makes you feel like you are in Big Sky Country! Everything was great, room was clean and comfortable, breakfast was great and well stocked until closing time. Staff was courteous and professional. Pool had a play area for kids...awesome for kids to have fun and play. Rate was a bit high for us at this Best Western. We normally receive military rate from all our hotels, but was told they don't offer that rate to military during the summer months. Overall, a nice place to stay.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about the amenities you enjoyed during your stay with us! It's always great to hear that our guests enjoy our fun water playland, an expanded continental breakfast with hot meat and egg options, evening snacks - all inclusive in the price! While we are in our summer season when prices are higher, please know that our military families are always offered one of our bigger discounts - your service and sacrifice are appreciated! Please visit us again!

This was a surprising hotel reservation. The staff is absolutely great and friendly from the moment you walk in until you leave. Quaint rustic wilderness theme. Cookies on front desk were a nice treat. We didn't use it, but the pool area with slides and stuff look nice for families. Definitely recommend.

This hotel is awesome! The staff are super friendly and very helpfull. The hotel accepted pets and was close to a beautiful park. There were a couple of choices close for food at dinner time. We chose Popeyes and brought it back to our room. The room and bed were fine and no issue with our dog.

We loved that our hotel room opened to the outside as well as into the hallway. Staff was so helpful, even providing us a map of all ice cream shops in Billings when we asked where we could find an ice cream shop. Location was great, very close to downtown without being downtown and very close to the freeway. Laundry facilities were a big plus.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
No vacation is complete without ice cream! Thank you for letting us know you appreciated the ice cream map produced by VisitBillings. Please visit us again soon!

I was so impressed by the quality of the Best Western Kelly Inn and Suites in Billings, MT. Upon check in I was greeted so nicely. Our room was a theme suite and my wife and daughter were so impressed by the size and the appointed décor of the room. The pool was very impressive and we all enjoyed the breakfast and the items available. Great place to stay.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Your gracious comments are very much appreciated! Thank you for taking the time to let us know how much you and your family enjoyed your stay with us...from your welcome upon arrival to breakfast in the morning before you left. Please visit us again!

We always enjoy our stay here and would highly recommend:) Warm and cozy! Very welcoming environment:) The staff are awesome and do everything they can to make sure that your stay is everything you need:)

This was a super find. Friendly, helpful staff. Nice room. Clean and cool. Truly dog friendly from check in treats to lovely, clean grass areas, to no charge for pets (unlike some other Best Westerns and Marriotts!!!!). Cookies at 5 were an unexpected treat. Breakfast was a bit better than some chains. The best fresh fruit selection I have seen with huge, fresh apples, clementines and bananas. Guest laundry well maintained and only $1.25 a load. We did not use the Water play area but it looked like fun for grown ups and kids who were in there. Northwoods lodge decor and a huge stone fireplace in the lobby. My husband said this was one of the best stays we have had in a chain property.

Clean spacious rooms, good breakfast and fun pool for kids, close to good shopping, gas, and dining. Decor was right for the area. Staff gave me the rewards rate even though I was not a member. I'd stay her again.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for giving us such a great rating and posting about your recent stay with us. We appreciate knowing how much guests like our location (close to great shopping and dining), yet off the interstate in a quieter area of Billings. Please visit us again!

Loved this place. Staff was really friendly, answered all my questions and helped us out when we needed trailer parking (for no extra fee). The clerk also put us in a 1st floor room to help with trailer unloading. I really like the inside - outside access to the room. Kids loved the pool area. We would definitely stay here again if in the area.

First off there was hair in both beds and all over in the tub. And room was not vaccumed because there was still stuff on floor. I let the front desk know they did nothing about it so I am very dissatisfied

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always strive to give our guests an experience that exceeds their expectations but in your case, we did not. Thank you for your gracious e-mail to us and that you will be back to stay with us. We sincerely appreciate another opportunity to better serve you.

Spent one night. Our car rental reservation was cancelled. Hotel shuttle picked us up from airport. Matt helped us to brainstorm options for transportation. Extremely professional and helpful! Beds super comfortable and breakfast was delicious! Can't say enough good things about their helpfulness (especially Matt).

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We're here to serve our guests! Thank you for taking the time to comment about our front desk attendant who was able to help you find alternative transportation when your can rental was canceled. We hope that you did not encounter anymore problems on your vacation...please visit us again!

This hotel is beautiful. The décor on the hotel and in the rooms is fantastic. It is located next to a very good restaurant & in an ideal location close to the interstate. The rooms were very nice & the breakfast was also very good. A wonderful place to stay. The staff was very friendly & helpful.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always appreciate when guests comment about our country lodge décor. It's our hope that guests will walk into our lobby, see the fireplace seating area, smell the fresh baked cookies and feel welcomed "home". Thank you for taking the time to give us such a great review. We hope to see you again soon.

Stayed here in the middle of a cross-country move. The ladies at the front desk were wonderful, the facility is really nice and the restaurant next door was a plus. But mainly the clean sheets and big bed felt heavenly!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
There's nothing like fresh linens on a comfortable bed at the end of a long day of traveling...thank you for commenting on ours! It's our hope that the rest of your cross-country travels were pleasant and enjoyable, but please come back and visit Big Sky Country again.

I really enjoyed this hotel. I had stayed once before and I will definitely stay here again, The staff was very personable and kind. My room was clean, comfortable and I enjoyed the nature photos and motifs throughout the hotel. The location is very comfortable for travel. I was travelling with a broken ankle and was so pleased to have such a comfortable stay.

This was by far one of the best hotels we'd stayed in on this trip! Friendly staff, very clean, swimming pool was fun and breakfast was tasty and fresh! Highly recommend it! Decor was warm and very representative of mid-western decor!

We always stay at this hotel when we go to billings and it's always a wonderful stay. Everyone who works there is great. The rooms are always very clean. Breakfast is great wide choice of options. Highly recommend this hotel

The Best Western Plus Kelly Inn in Billings , Mt. was excellent. The staff was very helpful and friendly, The rooms were clean, the furnishings were updated and the beds were comfortable. They also had a pool that was great for our grand kids with water slides, small water canons for spraying each other and other items to make sure everyone got very wet. The breakfast had a good selection of items and tasted very good.

We had such a nice stay at this hotel. Loved the décor, and staff was so friendly! Rooms were large and clean, bedding was nice, and loved the pillows. The breakfast room was kept up well and good choices were available. You will not be sorry you choose this as an overnight stop.

Great hotel, we pulled in last minute and they had a room. Very friendly and kind staff. Rooms were great. Pool was amazing. Breakfast was nice. We would stay here again, and we would recommend this to people. We had just come off a 10 day vacation and this was the last hotel we stayed at on our drive, and we all thought this was the nicest one of the 4 hotels. We wished this was our hotel the whole time.

This hotel was great! I stayed with my parents who were in their late 60s and my 4 & 2 yr old. We came from out of town and I called to see if we could check in a bit early. Holly was very nice and made it work for us. The room was super clean. No complains at all. The pool/water area was fabulous. The tile was slippery but that's to be expected. The boys had a blast. The continental breakfast was perfect. We had a wonderful stay and highly recommend this hotel!

We arrived after a long drive from Rapid City tired. Check in was quick and friendly. Staff were nice and the breakfast was great. Rooms were great and beds were just like at off. Spent one night and off to Yellowstone on the Beartooth Byway.

We stayed with our grandsons on our way to our daughter's in Wyoming. The boys,7 and 14, loved the pool. The room was nice and clean and the breakfast was yummy. I (grammy) especially loved the Seattle's Best coffee both in the room and in the breakfast area. On our way back to Canada, my husband and I decided not to drive as far as we had originally intended to because we wanted to stay here again. The staff were helpful and friendly.

I've stayed at this hotel several times over the last few years while I'm in town for the Yellowstone Valley Kennel Club dog shows. The staff is friendly, the rooms are clean and it has a nice area to exercise the dogs. This hotel is also quite, easy to get off and on the interstate and just a nice overall pleasant stay!

Love the hotel. Love the evening cookies. I wish the breakfast would have real eggs and better quality bacon and sausage. One of my favorite hotels inBillings. I can't wait for the new restaurant across the street to open. The only reason we don't stay there every time we are in Billings is the fact there wasn't a good restaurant in walking distance.

Clean rooms and overall, friendly and helpful staff, great breakfast including fresh frui and a fun pool area with slide. The location was a little tricky to find but the good thing about this is that the hotel is not near a busy street.

On the way from Coast to Coast, we were very pleased with the welcome and quality of accommodation by the BW-Plus Kelly Inn & Suites in Billings, MT. Excellent value for the price Plus a caring staff; from booking on the phone while on the way to departing rested, fed and ready to move on westwards ....

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to give us such a great review. There are many great hotels from coast to coast so we appreciate knowing you felt we were an excellent value while on your trip. Please visit us again when your travels bring you back to Big Sky Country!

We were getting tired and wanted to get off the road. Lucky for us we found this hotel. We were greeted by a friendly young lady named Holly and she made sure we had a room on the first floor so we could see our motorcycles, which we could park right outside our door. Also, the hotel has a place you can wash your motorcycle!!!!.This hotel is beautifully decorated and the breakfast was better than most.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our "two-wheeled" guests are important to us! We want to make sure that when traveling, cyclists find our hotel convenient for all their needs. Thank you for your kind comments about the amenities you enjoyed and especially about Holly's customer service. We look forward to hosting you whenever you visit Billings!

My family stayed here for a week at the beginning of June. We were in the process of moving here permanently and waiting for our house and household goods to become available to us. We arrived very late at night and Errick at the front desk made check-in so easy. He was so friendly and helpful. The rooms were very clean and the breakfast buffet was outstanding. We enjoyed swimming in the pool a few times and found it to be fun and well-maintained. The decor around the entire facility gave it a nice extra touch. The most important feature though, was the excellent staff...from the front desk, to the breakfast area, to the cleaning crew, everyone we met was happy and helpful. No complaints here...a great place to stay!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Reviews like yours remind us why we're in business! Thank you for all your kind comments about our hotel's amenities and our staff's customer service. We appreciate knowing that your stay with us was enjoyable - we hope to see you again whenever your travels bring you back to Big Sky Country!

Loved the lodge look. Very enjoyable stay.Good breakfast. Big comfortable rooms. Pool was more suited to little kids. More like a water park. But it had a good hot tub and my daughter liked it. The staff were very helpful locating restaurants and shopping.

If you are traveling through Billings. this is the place to stay. Great in every way. Convenient location, great decor, excellent breakfast, friendly and efficient staff, beautiful pool, nearby dining, quiet.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Reviews like yours are very much appreciated as our guests' positive comments are the best advertising we could ask for. Thank you for letting us know how much you enjoyed all our hotel amenities and our western hospitality. Please visit us again when your travels bring you back to Big Sky Country!

From driving onto the property and until leaving one has the feeling of a great hotel. Perfect staff, perfect room and of course a geat breakfast. Everything looked a feeled fresh and new. If we only had our granddaughters with us they would have gone wild in the pool with all the equipment to make a childs day. It appeared all the kids were having a great time of it in the pool and play area. One should try the restaurant next door.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
How we appreciated knowing that we "wowed" you during your stay with us! Thank you for giving us such a great review. We love hosting both the young and "young and heart" so please bring your grandchildren with you when you visit us again! Again, our sincere thanks!

A great experience. Bed was outstanding. Love the lower level outside entrance. Staff was outstanding. Location was very handy. Love this place.Express checkout was a plus. Pool was busy, great for kids and adults. Hotel was very clean.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What great comments - thank you! It's always our goal to not just meet but exceed our guests' expectations. We appreciate that you took the time to post about your stay and hope you'll visit us again whenever your travels bring you back to Billings.

Very attentive staff, clean rooms, great pool area for those with small children, convenient location. Surrounded by fast food options (KFC, McDs, Dairy Queen, Subway, BK, Sports Bar with AWESOME food) and multiple gas stations right off the Interstate.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for letting others know the things that you appreciated during your recent stay with us. We always appreciate the time our satisfied guests take to post what made their time at the Best Western Plus Kelly Inn & Suites enjoyable. We'd love to host you again!

Loved the little bears decor especially the ones on the outside of the building. Room was very clean, lots of very soft towels. Would have been nice to have some conditioner...but no big deal. We didnt use the swimming pool but some kids we talked to said it was great fun...spraying fountains, water slide, climbing nets over the water etc. Our room was not near the pool so it wasn't noisy at all The breakfast left something to be desired ...not bad...not good! Staff was very friendly. We only stayed one night but it was enjoyable. I would stay here again. Would ask for one of the " bear" rooms next Time!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your stay with us. We appreciate knowing the the little things - like soft towels - were amenities you noticed. We hope you will visit us again soon and when you do, please request a bear room!

We stayed here on our way to Glacier National Park. Everything there was so wonderful I did not want to leave! Our room was very big and had a jetted tub. We were next to the elevator but never heard it at all. It was in a good location and everyone was very helpful. The décor of the room was great as well as the largest bathroom I have ever seen!!! The beds were way to comfortable and the shower was even better. I am stopping back there on our way back and can't wait. The only problem I encountered was the pool - if you are a adult- forget it, this is a kid friendly pool only and you take your life in your hands when you go in there!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What better way to relax after a long day of driving than in one of our jetted tubs! Thank you for all your kind comments about our helpful staff, amenities and country lodge decor. We appreciate that you will be returning to stay with us on your way home. Hopefully you can spend a couple days and visit Pompey's Pillar, Pictograph Caves, and our museums during that time. Again, thank you for taking the time to post about your stay with us.

I like to stay at Best Western Plus when I am on the road. When the price is right. I really enjoy the breakfast, inside pool and the inside exercise rooms, the give me inspiration to make a choice to work out or not.

We stayed at this hotel after a long day of driving and it was absolutely perfect for the kids to wind down after being cooped up in the car all day. The mini water park was awesome and kept them entertained for over an hour. The room was spacious with plenty of room for a family of four and a dog. I appreciated having a room with outdoor access for late night outings for the dog. The breakfast in the morning had plenty of options for everyone. I would highly recommend this hotel.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our sincere hope is that our hotel is not just a "stopover" on the way to your destination, but a wonderful part of your vacation experience. Thank you for your comments about our water playland with its fun features that entertained your whole family. We appreciate the recommendation and hope to see you again soon.

We have stayed at your motel since our daughter Isabella was a toddler. She is now 12-years old. It's totally safe there, we are very happy & feel safe with everyone just friendly always. We love the look, the food, the workers!

This hotel is one of the best I have ever stayed at. The pool is so kid friendly and we have enjoyed it every time. My kids love to stay here. The one thing we didn't like was that the ground floor room we had this time had vinyl flooring and not carpet and it was cold to walk on. It is quiet to stay at.

This hotel is conveniently located with easy access, which is welcomed after a long days drive. The staff at check in and check out were very friendly and professional. The room on the third floor was huge and quite quiet. The pool area is a kids dream, but we like only a hot tub. And during our stay there were not too many chlildren running and sreaming. Which made it nice. All in all, I would stay here again.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you! We enjoy hearing that our guests are welcomed and served by our professional and accommodating staff. Although vacations are fun, we appreciate knowing that after a long drive you found our hotel quiet and relaxing. Please visit us again whenever your travels bring you back to Big Sky Country!

We stayed here one night on 6/9/17. The room was clean and spacious, the bed was comfortable, the decoration looked good, the breakfast was standard with cold and hot food and very good, the check in was fast and the staff was helpful. We were on the second floor, when we opened the curtain and saw a bear on the window, it was so fun to see it even though it was fake.:) When we were leaving, the staff asked me if I left the bear behind the window, she was so friendly and funny. Great experience!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
From the moment our guests drive up to our doors to their final good-bye, we strive to give each person a warm Montana welcome. Thank you for all your comments about our hotel, our "bears" (some of them even have names), but especially thank you for your comments about our staff. They are the ones who are truly the success of any business. Please visit us - and our bears - whenever your travels bring you back to Big Sky Country!

awsome we had a comfortable stay and the food was awsome .the building was clean and well maintained. we cam =e to town for a concert with garth brooks it made a comforatable day trip good. whhy so many words to fill in

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We appreciate knowing how much you enjoyed our hot breakfast and clean rooms when you came to Billings for the Garth Brooks concert. Thank you for taking the time to post about your stay and please visit us again soon!

This hotel lives up to all it advertises - you will not be disappointed. Clean, updated, comfortable rooms; every staff member available to help you at a moment's notice. The pool area is a child's dream.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We so appreciate your comments - thank you! The positive "testimonies" of our satisfied guests is the best advertising we can receive. Please visit us whenever your travels bring you back to Billings. P.S. We also think Holly "rules"!

The only place I will stay in Billings! From the staff to the pool this hotel is great. I asked my grandkids what was the best part of our vacation. Their answer was "THEPOOL". Clean comfortable rooms and the fresh hot cookies everyday are an added bonus!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We enjoy hearing our guests' "water playland" stories - thank you for sharing that we were the highlight of your grandchildren's vacation. We appreciate that you took the time to post about the comfortable rooms and hot cookies you enjoyed...please come back and visit us again soon!

My husband and I have stayed here at least 3 times within the past year and a half...visiting our son who now works in Billings. This hotel is the best...It is clean, good breakfasts, and the best brewed morning coffee you can imagine. The staff at the desk are always friendly, most helpful, and professional. We have early return flights, and the guy who Picks us up ..greeted us on time, with a smile, and so friendly at 4:30am. We love staying here and appreciate all they do to make it an enjoyable Hotel visit.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always appreciate knowing what creates a great experience for our guests. Thank you for commenting on breakfast and our locally roasted "City Brew" coffee and the customer service you receive when you stay with us. Please visit us again soon!

Love this hotel. My kids love the pool. It's always clean and very friendly helpful staff. Breakfast is always good and I would like to thank the lady who works very hard in the kitchen. It is always busy and she is right on top of making sure the food is warm, fresh, and plentiful!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for such gracious comments about our staff and especially about our breakfast bar attendants. It's always our goal to create a wonderful stay for our guests...from a warm greeting as soon as you walk in our doors, fun in the water playland for the whole family and a good breakfast before you travel on. We appreciate that you took the time to post about your stay and we look forward to welcoming you back whenever your travels bring you back to Billings.

Friendly staff, amazing pool for kids, fresh cookies, great, varied breakfast. They were organized, prompt and the rooms were plenty spacious. It is also centrally located within a mile of many restaurants and coffee shops. We had a refreshing stop on a very long journey. Thank you!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for choosing us to host your stay in Billings! It's always fun to see how much our guests enjoy our water playland - complete with slides, beaver basketball, floating logs and climbing ropes - and it's a free amenity for our hotel guests. Your positive comments are very much appreciated...please visit us again soon.

Pros: Play pool, hot tub, laundry, fitness center, breakfast, location Cons: None Stayed here May 15, 2017, with my wife on a business trip. Perfect location without any road noise. Room was quite comfortable with a good bed and refrigerator. The pool is a play land for kids, and there is a hot tub in the same area. Not ideal if you don't like kids, but it was quiet when we went in after 9pm. There is a walking trail behind the hotel that I used for my morning run, but discovered it is less than 1 mile long. Still, better than just streets. Staff was very nice and professional.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your recent stay with us. We appreciate knowing what amenities our guests enjoy (i.e. walking area, water playland and quiet atmosphere). Please visit us again whenever your travels bring you back to Billings. Thanks again!

We stay in this motel every time we go through Billings. They treat us like family and everyone goes beyond to help us. The rooms are always comfortable and clean. It is in a nice location close to the interstate.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our return guests are like family! We appreciate knowing that you feel "welcomed home" when you walk in our doors. Thank you for taking the time to post such kind comments...thank you for choosing our hotel when your travels bring you to Billings.

We didn't stay here long, one night as we were passing through to our final destination, but the hotel is super cute, had a great breakfast and was pet friendly. The only downfall I could say, and I know booking through a third party site doesn't always guarantee the best rooms, but we were on the second level about mid way down the hall, which made it difficult to get my dog in and out of the hotel. Otherwise, room was very clean and large and was in a nice location just off the highway.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We appreciate the time you took to post about your stay at our hotel. It's always great to hear when our guests enjoy our country lodge décor and hot breakfast. We do try to honor requests from all our guests whether made directly with us, on our official Best Western website, or with a third party reservation partner. Many requests are made for our first floor rooms but we try to accommodate in the order reserved. Please visit us again soon and thank you!

Nicest pet room we've had ever. Love the giant TV. Nice touch. There are cheaper places to stay in Missoula but I reccomend spending little extra for this property. Best beds, big TV, and pets rooms on bottom floor by the back door. Comfy

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for your comments about our hotel and the amenities you enjoyed. We hope you (and your pet) visit us again whenever your travels bring you back to Big Sky Country.

This was our 5th stay at this hotel and we love it more with each visit. They have an excellent attitude toward pets, it is a beautiful hotel, and the staff is always friendly and helpful. The surrounding area includes a nice fitness center with great drop-in rates and a walking path, both of which we appreciate. We love this hotel.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We never take for granted the time our guests take to post about their experiences with us. Thank you for such gracious comments about our staff, pet policy and hotel amenities. We hope to see you again whenever you come back to Big Sky Country!

Very friendly would definitely stay again breakfast was great area was clean felt safe. Rooms are big and clean had no problem at all Internet was good pool and hot tub are awesome give this hotel a10

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for your great comments about our breakfast, water playland, and giving us a "10"! We hope to see you again in the near future!

We stay at this hotel every time we travel to Billings or the surrounding area. The staff is awesome the rooms are excellent! They are always very accommodating and even if they are busy they always greet you with a smile! We travel with kids and dogs at times and we have never had a problem or issues. Love this place!!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
What wonderful comments! Our return guests are like family...it's our hope you will always feel like you're walking into your home each time you visit us. Thank you - we hope to see you (and your family) again soon!

We always look forward to and enjoy our stay at the Kelly Inn whenever we are in Billings. I especially appreciate the comfortable soft beds and many cozy pillows. The breakfast is exceptional. We are always treated like royalty!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Our guests are royalty! Without the loyalty and business from repeat guests like you, we would not be in business. Thank you for your great comments about our breakfast, beds and especially our staff. Hope to see you again soon!

We stopped at the BW in Billings on night during a cross country drive. The hotel has a fun energy. We are two 65+ adults, there were many families with children, and the room was quiet! The pool was set up to make all have fun and feel welcome. The outside and inside decor was welcoming and made me smile. I'm so glad we stopped here!

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
Thank you for taking the time to post such great comments about our hotel with its country lodge atmosphere and water playland. It's always our goal to create a welcoming, enjoyable experience for our guests. We appreciate knowing that you were glad you stayed - please visit us again!

There was a very nice and helpful staff. The room and the rest of the hotel was very clean and comfortable! The complimentary breakfast was very good with a great variety. My daughter had a great time in the pool! It was a great stay and very affordable!!

I was very impressed with the employees and overall stay at this hotel. I wish there were more healthy options to eat at breakfast, as well as a fan in the fitness room as it got hot when exercising. Room got quite a bit of outside noise from other guests. Overall, clean, comfortable, great stay!

This was a really great hotel with awesome fun swim/play area for the kids. Though some of the staff seemed like they didn't want to be bothered by us. We had ordered pizza since we were in town to visit family and asked if we could eat in the lobby/breakfast area. We were rudely told no as they didn't want to have to clean the area again. After some persuasion from my Aunt, they allowed us to use their conference room. It all worked out, but they could have been a little bit nicer and accommodating. We also really loved the hardwood flooring in the bedrooms, it made it seem so clean.

Due to circumstances beyond our control we were advised to leave Billings due to an impending spring snowstorm. Lacrosse tournament organizers advised everyone in Attendance to leave town . Tried working with desk staff and they were unwilling to work with us and instead stated that they must charge us for another full night. Certainly within the letter of the contract for staying with them but not very customer friendly. Will not stay at a Best Western Hotel again. Other chains have been more accommodating for similar circumstances. My advice stay with a large national chain like Hilton or Marriott.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
It is always our goal to exceed our guests' expectations but we do apologize that in your case we could not accommodate your request. Please know that most team families knew about the schedule change in the morning and our staff was able to make the changes for them when requested earlier. Other families chose to stay the rest of the weekend and enjoy our hotel even though some games were cancelled. Our housekeeping staff works diligently to maintain our common areas, but with the traffic back and forth from the fields during the rain, I am sorry that you found our public spaces not as clean as we would like them. It's our hope that you will reconsider and give us another opportunity to better serve you.

We are traveling through Billings to Butte and needed a place for the night. After being told another hotel would not give us the non-smoking room or crib for our son that we had requested/reserved and were told to find another hotel at 1am, we walked into Best Western. The manager on duty at the desk was very welcoming and happily gave us a crib and helped us with everything we needed. Every employee we interacted with had a smile on their face and asked if we needed anything. The room was very clean, and very comfortable. The crib was delivered to the room and fit with more than plenty of room to get around it and enjoy the very large room. The breakfast was great, had everything we needed/wanted and more. The pool area, although we didn't have time to use it, looked amazing. It had a slide and looked like a small water park! We wish we could have stayed longer and been able to use the pool! We would stay here again in a heartbeat if we are ever in Billings again!

This was probably the best hotel we've ever stayed in for the cost. It is very clean, service was great, and the included breakfast included a variety, including meat and eggs. The pool and hot tub were also a good amenity. We liked the hard floors in the rooms also, seemed like it is probably much cleaner than carpet.

RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review
We always appreciate the time our guests take to let us know how much they enjoyed their stay with us. Thank you for commenting that you felt the price paid to include all the amenities (i.e. expanded continental breakfast, water playland and hot tub area) was a great value. We, too, feel the hardwood floors are easier to keep clean and hope other guests like you will appreciate our commitment to cleanliness! Please visit us again soon!

We stayed at Best Western Plus Kelly Inn in Billings, loved having outdoor entrance plus hall entrance. Staff was very attentive, nice pool and business area. Small continental breakfast but for us very satisfactory. Hostess kept everything full and right there to help if needed. Comfortable beds and great coffee pot.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post such kind comments about our hotel...it's much appreciated! We hope you'll visit us again soon.

This is one of our favorite Best Westerns. The outside decor, rooms, staff and amenities are top notch. The breakfast fare is the best - REAL eggs, sausage and all the bread products you could want, check-in and out, very easy and accommodating.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
A simple "thank you" never seems enough to express our gratitude to our loyal guests. We never take for granted the time our customers take to let us know how we're doing...we appreciate your gracious comments about our staff, breakfast and décor. Please visit us again soon (and enjoy your holidays)!

This is one of my favorite hotels to stay at when traveling to the Billings area. Very courteous, pleasant, helpful staff and clean, comfortable rooms. Easy access on and off the interstate and close to restaurants and shopping.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We always appreciate kind comments like yours and your return business. Thank you for commenting on our staff and convenient location. We hope to see you again soon, especially during the holidays when we offer some of our lowest rates of the year for family celebrations! Happy Thanksgiving!

We stayed here during a buisness trip & found this Best Western very comfortable. The decor was charming & we loved the little black bear that looked through our outside window. Our room was clean & comfortable. It would be nice to have the TV mounted on the wall so it wasn't so low. I like that the A/C was quiet & you had the option of leaving the fan on. Loved that! Breakfast was your basic fare for a hotel but lots of options. We also liked the location as you could access all the main areas of Billings easily. We would stay here again. I liked staying on the third floor. Oh & there is a gas station close by, very convienent.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for your very gracious comments about your recent stay with us. We appreciate knowing that you found our hotel was in a good location, that you found your room clean and that you loved the bear "peeking in your window". Please visit us again!

When we arrived in our room after midnight we found a closet full of used dirty towels from previous guest. Sheets where dirty more then likely from previous guest, there was a used cigarette butt in the sink. We had , had an exhausting day traveling on the road so we pulled our blankets from the car and slept on top of the beds. in the morning we did not shower assuming that the shower had not been properly cleaned. I went to the front desk agent and gave her the cigarette butt and reported what we had found and all she could say was she was very sorry and would report it to the Executive Head Housekeeper. I would never recommend this hotel to anyone.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It was disappointing to read this review and see that your experience was not a pleasant one. Please know that here at the BEST WESTERN PLUS KELLY INN & SUITES, we do not have any person on staff named Shane. Could your stay have been at another property? If so please let us know and in the meantime, we do hope you'll visit Billings again.

Arrived evening expecting a room for the 5 adult ladies I had made a reservation for on hotels.com, to be told that we have a room with 2 queen beds only.... after I had seen the picture of a room with a sofa on my res. Conformation. The ladies were a little distracted eating there Chinese food at the front desk and I could see they were more worried about it getting cold then pleasing a customer. When I asked for a larger room they said we can bring a roll away or you can pay $70.00 more. Then next morning all breakfast was gone by 9am and we waited 30 minutes for some one to bring 8 rubber eggs, 5 min. later some more ham came then 5 min after that 10 hash browns. No more bread or gravy arrived by time I gave up.. . Seemed like a lot of staff standing around chatting to each other at desk. When you stay at a hotel you are not there to hang around all morning you want you breakfast then to go see the sights . The room was clean , and 4 of our 5 ladies slept well.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We regret that you had difficulties during your recent stay, but please know that I do not think this review was for the BEST WESTERN PLUS KELLY INN & SUITES as we do not serve ham or hashbrowns at our location. We also have no double queen rooms with sofas in them. Could this have been for another hotel? Please let us know but in the meantime, we do hope you will visit Billings again.

Very clean. We had to stay in the suite as they were sold out due to a university event. I saw the regular room which was great. The suite was just ok. Personal preference I guess but I expect suites to be spectacular for the extra price. There is only just a few fast food places wishing walking distance. So you have to drive to a decent diner. Overall it was a good stay.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about you recent stay with. We appreciate knowing that you found your room clean and our staff great. Please visit us again whenever your travels bring you back to Billings. Also, visit our website and take a look at our Moon Over Montana, Woodland Mist or Big Sky Beauty lofts...we have some great pricing on our suites just in time for the holidays!

What a charming and beautifully appointed facility and the staff were exceptionally warm, caring, accommodating and provided outstanding customer service!! I conducted a week-long training at the site and could not have been more pleased with the training room and service support! All staff exceeded expectations in every facet of stay and business assistance. Even when a piece of my presentation equipment failed, they readily offered use their projection system, at no additional cost! Excellent falls short of describing my experience here and I look forward to a return visit, next time, hopefully, for pleasure!!! Thank you!!!!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for your very gracious and kind review of our property and customer service. Our staff diligently strives to exceed each guest's expectations...we appreciate knowing that you felt they went above and beyond to make sure your training was successful. We appreciate you business and hope you will visit us again soon.

The two ladies at check in on 10/25 were wonderful, friendly and very hospitable. Everything was clean and updated with Montana flare. Rooms are very spacious with desk, sitting chair, fridge, microwave, comfortable bed, and coffee area. At breakfast on 10/26 the last running it was very pleasant and helpful. She kept everything spotless and stocked with a huge selection of items. We'll stay hear again for sure.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We always appreciate the kind comments from guests like you. Thank you for taking the time to let our staff know how much you enjoyed your stay with us because of their hospitality. We hope you will visit us often and consider us your home away from home anytime your travels bring you back to Billings.

A great motel and the place looks very nice and was super clean. Bed was extremely comfortable and the morning breakfast was nice and it tasted very good too. Only thing i would change in the room is to mount the TV high on the wall so one can watch it while laying in bed. Otherwise you have to sit on the bed to watch it as it sits on the dresser which is very low. The help was extremely helpful and always checked to see if everything was OK.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
What a great review - thank you for taking the time to let us know how much you enjoyed your stay with us! We also appreciate knowing the things that would make it even better. It's our hope you will visit us again soon whenever your travels bring you back to Billings.

We stayed here en route from Colorado back to Idaho with two cats in tow that we obtained on the trip so we needed a pet friendly inn. The room itself was perfect. Very clean, updated, and the bed very comfortable. A nice sitting area was great as well. Our room was on the second floor, the elevator was horribly slow so we wound up using the stairs with our animals and luggage which was a ways at the end of the building. There was no convenient short way to get from our room to the parking lot. It was very noisy with children running back and forth at all hours. Families were using the pool from the first thing in the morning until it closed and even after that kids were running around out of control in our hallway and on the floor above us. The continental breakfast was the worst of our 3 night trip and was very weak for a BW. Just wasn't a lot to choose from. This is about the only BW of dozens we've stayed in over several years that I would not go back to.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your stay with us and the clean, spacious room you enjoyed. Pets are always welcome and stay free! We strive to exceed our guests expectations, so it's important for us to know what areas we can improve in. While we make every effort to monitor halls during our quiet hours, we do realize children get excited about getting to have fun in our water playland and can sometimes be heard in our hallways. We are sorry, too, that your breakfast was not what you had hoped you would find. With our selection of breakfast meats and eggs, hot waffles, build your own breakfast sandwiches, eight different toppings for yogurt and/or oatmeal, gluten free options and fresh fruit we hope that guests find something they can enjoy. Please consider staying with us again and give us another opportunity to better serve you.

Our kids love this place, but be sure to book ahead! We're finding that a lot of people enjoy this place too. The fresh baked cookies are always a hit! The pool is a blast! And the hot breakfast is top notch! It's the first hotel I've seen with gluten free options!! (I usually bring my own food). Special thanks to Errick, who quickly resolved a minor issue! Great work, team!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
What great comments - thank you! We appreciate knowing how much fun your kids have in our water playland and how much you enjoy our hot breakfast. Thank you, too, for commenting on Errick's customer service and complimenting the whole staff who works hard to take care of our guests. We hope to see you soon.

I have stayed at this hotel several times breakfast is good. Pool is nice for family with children they have a play area and water slides for the younger children. Grandkids love the rooms with a bear peaking thru the window.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for your kind comments about how much your grandchildren enjoy having a bear peek through the window in their rooms. They are some of our most requested rooms! We appreciate your return business and look forward to hosting you and your family whenever your travels bring you back to Billings. Again, thank you!

Wow, the check in staff saved our day. This place is wonderful, and definitely pet friendly. I wish I could remember the name of the two gals who helped us at the front desk. You know who you are, and you were awesome! Thank you. I can't say enough about how you helped us. I had made reservations at a different hotel who claimed to be pet friendly. When we checked in the first thing we were given was a pet contract with highlighted sections. The first thing that caught my eye was a paragraph stating that the hotel had the right to call animal control and remove my dog under certain circumstances. I showed this to my son and said to the clerk " isn't this a little harsh?" She became very defensive, and rude as did the other clerk (manager). They whispered and huddled. Any way long story...we signed, but then told them we were not sure we wanted to stay there and would let them know. We left, drove to Best Western Kelly Inn. So we walk in Best Western and get this wonderful greeting. Yes a pet agreement to sign, but worded totally different, and these ladies took the time to explain each part, and that they never take any action without first locating and talking to pet owners. Believe me, I will pass this story on to everyone I know! The rest of our experience was just as great. I highly recommend Best Western Kelly Inn

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It was our pleasure to serve you! Thank you for commenting how accommodating our front desk staff was to your needs. We appreciate knowing that you (and your pet) enjoyed your time with us. Again, thank you recommending our hotel to other guests...and we hope to see you again whenever your travels bring you back to Billings!

This is the most pet-friendly hotel I have visited. The building itself is very nice and decorated at a level you would expect from a higher priced hotel. The staff is very kind. We have stayed here at least 4 times and have been very happy each time.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for staying with us, not just once but four times! It's always our goal to create an atmosphere of warm hospitality for all our guests - even the four-legged ones! We appreciate your comments about our kind staff and hope you'll continue to visit us whenever you come back to Billings. Again, thank you!

We chose to stay at the Best Western Plus Kelly Inn & Suites because of its pet friendly status and couldn't have been happier with our choice. Our second floor room was spacious, clean and close to the stairway and the grassy areas that made dog walking easy. Breakfast was a nice surprise in that the selections were not just the usual carb-fest. Based on our experience, we'd recommend this property to all travelers, with or without pets.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post your kind comments about your recent stay with us. It's always great to hear when our guests enjoy our breakfast, like their clean room and find a convenient area to walk their pet. Please visit us again!

The hotel is in a good location near the highway, restaurants, and stores. From the airport, it's about a 15-20 minute drive. The service was fast and friendly when we arrived and check-in went smoothly. We had a large two-bed room on the third floor. The room was clean and the beds were comfortable. We only stayed for one night and it was very pleasant. Going up to our room, we noticed a large pool that looked inviting for children and families. They serve breakfast in the lobby in the morning. You can make toast, bagels, and waffles. There's also fruit, cereal, juice and coffee--more than enough to have a hearty breakfast before heading out. Overall, we had a good night's sleep and a very comfortable stay.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Everyone deserves a good breakfast to start their day - it was great to hear you enjoyed all our breakfast bar had to offer. Thank you for taking the time to comment about your stay with us...great comments like your are always appreciated. We hope to see you soon!

The Kelly Suites was the perfect place for my family for a much needed stress getaway! My young children absolutely loved the swimming pool! There is a slide suitable for my 4 year old, and another suitable for older kids! Breakfast was excellent! The staff were great! Will stay here again.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for such great comments about our water playland...we feel it's a great amenity with the two slides you mentioned, dumping buckets, Beaver basketball, etc. We appreciate knowing, also, that you felt our complimentary breakfast with excellent and customer service was great. We hope to see you again soon!

This was not that bad of a stay. The staff was friendly, the place was clean. The rooms were big enough to make it comfortable. Bed was comfortable and spacious. The room I had was quiet, with no outside noises or even hallway noises.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to comment about our staff's customer service and your clean, comfortable stay. We always appreciate knowing our guests have had a restful stay - please visit us again when your travels bring you back to Billings.

THE GOOD This hotel was relaxing , with decent room sizes the only complaint is the beds are a little hard , but in my opinion way better than too soft! The staff was extremely courteous and caring, house cleaning was amazing! The pool was clean and well maintained as was the excercise room. Coffee was perfect! Location was great the ambient noise at night was not bad. The Bad Breakfast was my only complaint, the fresh made eggs were blah, salt and pepper could not help. It was worse on the omelets, the cheese was a squeeze on cheese. The rest of the buffet style BW breakfast was about the same as most of BWs. The Ugly Having to leave new friendly acquaintances The small casino next door was pretty smokey and we dont do casinos, but walking to the convenience store at night was not pleasant with the smoke. The patrons were friendly enough though. So did not feel threatening even at night.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for commenting that you felt our housekeeping department was amazing and that the whole staff was courteous and caring. While our goal is always for our guests to have a perfect stay, we do appreciate knowing what we can do to improve. Please visit us again whenever you visit Billings again for business or pleasure.

I've stayed in Best Westerns all over Montana this was by far the worst, 1st of all it was $187.00 for one night at the Kelly Inn, for that price you can stay at a suite at the Heritage Inn in way better quality. I thought the hotel had top quality items in the room because of the price as I checked in my room I was surprised to see how old and dirty the room was, I was so disatisfied with the quality I checked for bed bugs, it smelled like pee and mold and had dog hair on the blankets of the bed, there was no lounge, the pool water looked murky, I asked for late check out for 12:30PM and the manager was absolutely rude said no I already gave to many late check outs. Because of the bad service and room quality and how much it is , I will never in my life stay there again.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We always are disappointed when we see that one of our guests has not had a pleasant experience when staying with us. We sincerely apologize that you felt your room was not clean, but had we known, our 24 hour staff would have immediately serviced it or relocated you to another room especially since you stayed two days in that room. As you can see by other posts, our housekeeping staff takes pride in maintaining a clean environment. We are very sorry that our staff could give no additional rooms as late check-outs on the day you were to leave due to previous requests from other guests for late check-outs and the time our housekeeping department has to have all rooms serviced for new check-ins. Our check-out time is 12Noon but anytime we can accommodate late check-outs, we do. It's our hope you will give us another opportunity to better serve you.

The hotel looks more like a lodge than a motel with carvings of bears climbing on poles. Nice lobby. Very Friendly staff. Matt checked us in and was extremely helpful in suggesting restaurants and showing locations. They had just put out freshly baked cookies when we arrived! The room was clean and had good selection of coffees. Enough outlets to recharge cameras, phones. They have a swimming pool but it was full of kids. As I was traveling with other adults that did not appeal to us but we weren't there to use the pool so it wasn't an issue. Would definitely stay at again. Good value for the money.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you! Gracious comments like your are always appreciated! We always enjoy hearing that our guests enjoyed the small things (warm cookies, good coffee, generous outlets, etc.) that create a welcoming atmosphere. It's our hope you'll escape to our hotel (that feels like a country lodge) whenever your travels bring you back. Again, thank you!

We stayed at a very excellent hotel where the service was the best. They were friendly and very helpful, the breakfast was also excellent. I recommend this hotel to anyone that wants a beautiful room and a good nights rest whether it be business or for a relaxing get away. They have beautiful suites for the honeymooners. This is a place where I will come back to for a get-a-way when I need too. Thanks Best Western Plus Kelly Inn & Suites keep up the outstanding job.

very happy with my stay. My children love the swimming area and i love that when i bring my dogs that they give us a room that has the door for the outside. I dont have to bring my dog thru the hotel to take him outside.

My favorite place to stay. The decor....like staying in a mountain lodge....is very nice. The hotel staff is always friendly. The rooms are very clean and the bed is the most comfortable motel bed we have ever slept on. They take pets and have an airport shuttle. Awesome breakfast!

After a long day of driving west from North Dakota it was so nice to walk into this hotel. The lobby was so impressive and inviting. A tray of cookies was waiting for us. Check in was friendly and efficient. Such a helpful young woman. The bed was so comfortable, I slept through the night. We loved the bear peeking in our bedroom window. The room we had was very large and comfortable. The furnishings were first class and the hotel was very quiet. I don't want to leave. By far this is the best Best Western we have stayed with on this road trip. The pool area looked like it would be amazing for kids, with the slide and other play activities.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Our guests who take the time to post such great comments are very much appreciated! The lobby was designed to welcome guests into a relaxing atmosphere, much like a country lodge. Of course, a smile and a warm cookie are a trade-mark of our hotel. Thank you for commenting on everything that made your stay "amazing" --- please come back soon (and next time, you'll have to try the water playland out to yourself!)

The staff are friendly and the hotel is well managed, great customer service. Our room was large and nicely decorated. The hotel is clean and well maintained. There was a bear at our window...made of wood which added to the charm! the Breakfast was good, plenty of choice. Lovely pool area great for kids. Wished we could have stayed longer!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
A simple "thank you" doesn't seem to be enough of a response for such gracious comments as yours. Every amenity and staff attribute you mentioned is what we strive to give each person who walks in our doors. Your comments are appreciated and we hope you will come back for an extended stay whenever your travels bring you back to Billings.

I was very amazed of the look of the hotel! This hotel is huge! The rooms are very nice. Beds are sorta hard but I didn't mind it. I absolutely LOVED the pool. It made me feel like a kid again. I would recommend for families to stay at this hotel. Kids would love the pool. I am horrible with names but I had a blonde gentlemen check me in. A great multi-tasker and was very proficient at check in. I was pleased. I did have another gentleman at front desk brown hair super friendly and was very helpful since I was having trouble with WiFi. Checkout I had a gal name Iris she is the sweetest lady you could meet! Checkout was very quick as well and had no troubles. Breakfast is great. I will for sure come here again! I absolutely loved everything about this hotel.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for letting us know how much you enjoyed your stay with us, especially the time you spent in our water playland. Young children (and all our young at heart guests) do seem to have fun going down the slides, standing under the dumping buckets or playing a game of water basketball. We hope you'll visit us again soon...we appreciate your business!

Excellent hotel, close to I90, but not noisy. Our room was huge, almost three times the size of other we stayed in on our road trip. Having just seen a bear in Yellowstone, we really liked having a bear outside our window. Very good breakfast. We would happily stay again if in the area.

We loved this first experience in a Best Western Plus. The staff was so personable, the pool such fun, the decor warm and inviting. Our room was extra large for the moderate rate. I'm not crazy about the sink as part of the bedroom, but consider it a fair trade off for the other fine qualities of this brand.

Great customer service. The staff was extremely nice and helpful. Rooms are very large, quiet and extremely clean. The pool area was s lot fun. The staff treated us like family. Parking was safe and well lighted.

We always stay here when we find ourselves in Billings. They allow pets and have rooms that make it very easy to take them outside. The beds are very comfortable and the rooms are also. They have a great pool area for kids.

"Welcome Home" to everyone is exactly how I feel from driving up to entering our room and having breakfast. The warm, cozy and inviting atmosphere and friendly staff. Actually exemplary customer service. I don't want to leave and very much look forward to coming back.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It's our goal to welcome each and every guest with warm, western hospitality. Thank you for taking the time to let us know that you felt sincerely welcomed. We appreciate, too, your comment about our staff's customer service. Again, our thanks and please visit us again soon.

This is probably the nicest best western I have ever stayed in. Very large wonderfully decorated room with a bear theme. Huge pool with lots of things for kids to play on. Very good breakfast although the sitting area for breakfast cold have been larger for the size of the hotel. The staff serving the breakfast were so nice . We were just passing thru on our way home and it was a huge treat to end up in this hotel. We will definitely stay again.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It's always great to hear when our guests feel they've had a great stay with us...thank you for taking the time to post your comments! Most of all, we appreciate knowing that you will be coming back to stay with us. We hope to see you soon!

I found this location to be full of warmth and charm from the time you pull up to the front entrance till you enter your room for your stay. The Front Desk is a VERY friendly, caring and willing to go the extra mile to make sure your stay is as comfortable and stress free as it should be after a long drive. The rooms are clean and inviting. I would highly recommend this location for your next stay in the Billings, Montana area.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for letting us (and other TripAdvisor guests) know that staying with us was not just "a stopover" but a place where you were shown warm hospitality by a staff who truly cares about their guests. Whether it's a long drive, a business trip or a family reunion, it's our goal to provide clean, relaxing accommodations. We sincerely appreciate your comments.

easy to find. good location. room was very well decorated. large and comfy. had a nice couch to sit on to watch tv. good size vanity separate from tub and toilet. bed was great. ground floor has access from outside parking lot which is very convenient.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post your comments about your recent stay with us. It's our hope you'll visit us again - and since you enjoyed one of our executive king rooms on the ground floor, you might also want to try one of our mini-executive king suites complete with a relaxing jetted tub (and also located on the first floor). Please visit us again soon!

While getting fuel, we noticed the outside of the hotel & thought it was awesome. So we decided to spend the night there instead of the other hotel. Had a great time - our granddaughter enjoyed the pool & the breakfast & room was great. Will return!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We appreciate the many grandparents on vacation with their grandchildren who arrive at our door, have a great time in our water playland and return again for more family fun. Please come visit us again and remember...adults enjoy going down our slides, too!

Stayed at many hotels throughout Billings and never once consider this hotel until we were looking for a suite. The hotel is extremely clean, well upkept, the rooms are big, and the beds are as comfortable as you'll get from a hotel.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We're glad to hear you found us! We are tucked away on a quieter street just off Interstate 90 so we hope guests find our location relaxing and enjoyable. Whether you stayed in our elegant "Moon Over Montana" Suite or in any one of our other 13 uniquely different suites, we hope you'll visit us again soon and try them all!

I love this Hotel! The customer service is exceptional. The pool is cute if you have a family. The breakfast is good. I cant say enough about this Hotel. I stay here every month for work and will continue to do so.

A great stay all the way around!! I must say the pool is the best I've ever seen in a motel. Several enhancements have been made tailored to children that may accompany you. I personally didn't use the wildlife-themed slides, monkey bars or other water attractions but if I had kids, they would have played their hearts out! Truly neat to see. For the normal products, such as beds, breakfast and staff - Top Notch!!! The owners in this motel show true pride in ownership and have pushed the envelope of hospitality!

My first experience with a Best Western Plus and my wife and I were pleasantly surprised. We had dropped our son off at college in North Dakota (we drove 20 hours straight through on the way) and were on the return trip. We had been driving for quite some time and it was getting late. Check-in was quick, efficient and the staff were warm and friendly. It felt familiar and comfortable like we had been there before. The room was nicely appointed with a more than comfortable bed and pillows. I slept like a rock. I was pleasantly surprised as we were turning in, to find a note welcoming us from Housekeeping. We awoke to a morning breakfast offered with far more selections and food than we imagined- yogurts (with numerous toppings to add), cereal, omelets, bacon, breakfast burritos, muffins, toast, waffles and more. I had figured we might have the usual slightly warmed powdered eggs and some toast. I was very happy with our meal and the nice dining atmosphere. We left ready for another day of travel with fully bellies and a nice caffeine boost. Thank you BW!!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you! What great comments! TripAdvisor posts like these are very much appreciated by us and all of our staff. Thank you for your kind comments about our housekeepers note, the friendliness of our staff and the variety of breakfast items you enjoyed. We hope to see your again whenever your travels bring you back through Billings.

Arrived very late but were greeted by name and made to feel very welcome. Breakfast great but not used to plastic plates and cups. Ideal when arriving in Billings late. Room very clean and comfortable. Lots of families which it seems to suit very well.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for choosing our hotel for your first stay in the United States! We hope you're greeted with western hospitality wherever your travels take you...please visit us again!

Best Western has been our absolute favourite hotel on a 2 month cross Canada/US motorcycle trip. We're so appreciative of a clean/comfortable room, free breakfast, good wifi connection, guest laundry, vending machines & ice. Best Western Plus Kelly Inn & Suites takes customer service to the next level. The staff found us a ground floor room so we could park our motorcycle right outside the room. They have a "bike wash" area with clean towels, bucket, soap and hose. Wow our bike hasn't been so shiny since we left home. We love the decor -- oozes a whimsical western theme in the flooring, bedding & artwork. There are even baby bear cub sculptures peeking into some of the hotel Windows. We didn't partake but there are warm cookies available at 5pm and there is a coffee/lemon water station in the lobby as well. We took advantage of the summer promotion so this was a free stay for us. Thank you from the bottom of our hearts Best Western for providing our favourite home away from home. Signed two happy Canadians !!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We appreciate the very kind comments from our Northern Neighbors! Thank you commenting on all the amenities that made your stay comfortable and enjoyable. We hope your will continue to call us your "home away from home" whenever your travels bring you back to Montana's Trailhead, Billings!

We stayed at this hotel for two nights during a family reunion in town. I booked a 1 King and sofa bed room for my family of 5 (2 adults, 2 children, and 1 infant). It was a very spacious room. The bed was very comfortable and the sofa bed was great quality. We are used to sofa beds that you feel every bar and spring. This one was almost like sleeping in a regular bed. It was also near queen size, so both children were able to sleep comfortably without being squished. The room had plenty of space to move about which is always a plus with an active baby after a long road trip. The bathroom was decent, not too big, but got the job done. Tub/shower and toilet in one room and the sink outside by the entry door. The room fridge ran very cold, if anything was placed on the top shelf it came out frozen. We were on the third floor, a few rooms down from the elevator. It was very quiet with very little noise from the hallway, even though the hotel was very full. The breakfast options were plentiful, only wish there was a more spacious seating area. Available options included make your own waffles, biscuits and gravy, eggs, sausage, bacon, muffins, breads, cereals, juices, milk, coffee, fruit. It even gave step by step on how to make your own breakfast sandwiches. The pool area was wonderful. The children loved it and it was a nice get away from the heat outside. The hotel is very strict about their pool usage. Each room is allowed a maximum of 6 wristbands which must be worn by any person in the pool area (including infants). They were very insistent on these rules when we asked if we could bring our niece and nephew in, they said only 6 of us were allowed, even though there was no one else in the pool. It didn't both us, as myself and the baby just went back to the room, but for future reference if anyone with a family bigger than 6, you'll need to reserve more than one room. Overall, we had a wonderful stay and will gladly stay at this hotel again during our next visit to Billings.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
A simple "thank you" isn't enough to express our gratitude for your kind and complimentary comments about your recent stay with us. We especially appreciate your comments about all our breakfast selections and understanding about our wristband policy. Please visit us again whenever your travels bring you back to Billings!

Best Western Plus continues to please. Large rooms with charming western decor with refrigerator and microwave. Excellent television and free wifi. Everything was neat and clean. Staff was friendly and efficient.

The room and hotel in general are immaculately kept. The room was clean and well stocked with plenty of pillows and blankets. The pool is more of a water park just for the guests. They have two water slides. There not huge but still fun. One is smaller for littler kids and the other is a little bigger with a curve. Our son enjoyed both. They have a little rope course with floating "Lilly pad" type things that's fun to try and get from one side to the other. Our room had a mini fridge and microwave. We got just a basic room with two queen beds. It was quiet even being so near to the interstate, we didn't hear a sound all night. Well my wife did but that's my snoring so not the hotels fault. The staff was friendly at check in and breakfast which was good. They had more than just cereal and toast which I appreciate. I had biscuits and gravy, not the best I've ever had but good and can't beat the price free!(well included in the room so not technically free but no additional cost) We will definitely be coming back.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We always appreciate knowing that one enjoyable stay will bring you back to stay with us again. Thank you for taking the time to post about our housekeeping department's care of your room and our front desk staff's friendly customer service as well as the pool features your son enjoyed. It's our hope we'll see you again soon...just not sure how to take care of the snoring issue, though:)!

This is our first stay here, but we will be back as it is an awesome facility with great service! It has a great water park for kids, a very good breakfast and great staff. The facility is well kept and our room was great, we had the Cabin Family Fever room which was well worth the few extra dollars.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to comment about your recent stay with us. The Cabin Fever Suite is a family favorite and it's great to hear your family enjoyed the extra room and amenities. If you're planning a trip this fall or winter, it's one of four suites with fireplaces. Thank you again for posting - we hope to see you again soon!

We recently spent 2days with our son and daughter-in-law and their family at this hotel. It was a great place for the children. They loved the pool and really weren't interested in going many other places even though the fair was on. Rooms were spacious and very comfortable and clean. Many good restaurants close by . Staff were extremely accommodating; nothing too much trouble for them. Breakfasts were also very adequate. Food hot and lots of variety. Overall an excellent time spent there.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for your kind comments about our hotel. It's hard to compete with all the activities at MontanaFair, but it's great to hear how much your family enjoyed our water playland. We sincerely appreciate the time you took to post about your recent stay with us - we look forward to serving you again whenever your travels bring you back to Billings.

This hotel is a go to everytime I am in Billings. I travel there on business 3-4 times per year and this is where I always stay. They have clean comfortable rooms that are relatively quiet. When I travel with my dogs they have Pet Friendly rooms with exterior doors that are great for easy in and out access without bothering other patrons. Convenient and right off of I-90 for easy access to the Freeway.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
With so many great lodging choices in Billings, we consider it a great compliment when guests choose to stay with us every time they visit our city. Thank you for taking the time to post a review - thank you for being one of our repeat guests!

Very nice; good location, quiet, family friendly; recommended a great restaurant, breakfast complete, with stocked many easy fast selections. Clean, quiet room, parking very close to the building, animal friendly.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your stay with us. We always appreciate knowing our guests have enjoyed all the amenities we offer - expanded continental breakfast with hot items; clean rooms; family and pet friendly. Please come and visit us again soon!

Our family recently spent almost two weeks on the road, and this hotel in Montana is definitely my favorite. We were given a pet-friendly room on the first floor with an outside access door as well as the normal interior door. There is a walking path behind the hotel that is ideal for dog-walking. The pool is geared towards kids, with water spraying, two slides, and structures to climb and play on. It's a great place to unwind after a long day of traveling, and it's close to several restaurants. The breakfast was good and the hotel is clean and decorated in an attractive outdoors theme. I would definitely visit again!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
We always enjoy hosting families, complete with their pets, when travels bring guests to Billings, the heart of Big Sky Country! Thank you for commenting on the amenities you enjoyed - the water playland, walking paths, and country lodge décor. Please come and visit us again soon!

On our drive across the country we stopped for a night, we needed a pet friendly hotel, that had a pool and preferably a fitness center. This hotel had all these requirements. The beds were comfortable, the pool was fun for the kids and the fitness center was adequate - clean. The breakfast was good - the kids loved the make your own waffles, and we appreciated that the eggs were real and not powdered. There was something for everyone, we all left full and ready for the drive ahead.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for your gracious comments! We appreciated knowing that our hotel had the amenities you were looking for...water playland, fitness room and accommodations for your pets. Thank you, too, for your comments about our breakfast and cleanliness. We hope to see you again soon!

Arrived late afternoon to find kids screaming and running around the lobby. I know this is not the fault of the hotel but wasn't a great first impression when you are tired and trying to sort out your room. The lobby and corridor looked really tired with the carpet in need of a good clean. Our room was ok with plenty of space and 2 comfortable beds. Walls paper thin though and we could hear every word from next door! Was ok as a stopover but wouldn't use it again.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It's always the goal of everyone here at the Best Western Plus Kelly Inn & Suites to not only meet but exceed our guests' expectations. We sincerely apologize that we did not provide that for you and will continue to work diligently to improve the areas your post commented on. We do hope you will give us another opportunity to better serve you if your travels bring you back to Billings.

Everything was absolutely wonderful, from the moment we checked in until the day we left. We had come from a 3-day stay in South Dakota. The hotel, NOT a BW, was filthy. Coming from Canada, we thought because of this, the hotel quality was a little less south of the border...until we stayed at the Best Western. What a treat that was! This changed my unfair and biased view of ALL hotels in the US. Quality was exceptional and very clean! Through no fault of their own, our Canadian dollar sucks and made everything a little more expensive after the exchange rate.

I stopped at the Best Western on Southgate Dr. in Billings because the nameless hotel that I made a reservation at couldn't check me in due to technical difficulties. I'm SO glad I chose to stop. The guy that was working (Matt) was AMAZING!!! He gave great directions and was SUPER friendly. He told us about some "must see's" and it made the weekend trip with my daughter PERFECT!!!! Truly the BEST customer service experience that I have ever had. And not only that but the hotel is beautiful.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
What kind comments! We never take for granted the time our guests take to post about their experience with us. Thank you for telling us how you appreciated Matt's customer service and how his suggestions enhanced your visit...please visit us again soon!

We ended up staying here after the hotel across the street canceled my reservation. While I was trying to work that mess out, the front desk clerk gave my kids cookies and kept them entertained, even before I knew if I'd be needing a room for the night. That is amazing customer service!! Also, the pool is fantastic!

We had a very nice room on the third floor. We had a king bed with a couch in the room and it was more than what I had thought we would get. The cute little surprise was the bear on the outside of our window, and that was a nice touch. Unfortunately we will probably not be staying at this hotel again because of the distance to my sons's house. It is a nice hotel, nice breakfast, great place for the kids to swim.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your recent stay with us. Our "pet" bears seem to command a lot of attention - and they've not been known to growl at any of our guests. We hope you will visit us again even if we're a little further away from your son's home...thank you again for your kind comments.

i would recommend this hotel the kids enjoyed the pool and it is a good location to everything but i wish the first young man had told us about the signing up for the promotion but he didn't but the second one did so i will see what i can do with it.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for staying with us! We always appreciate knowing how much our guests (no matter what age) enjoy our water playland. It's our hope that our staff was able to get you all signed up for Best Western's Summer Promotion - a $50 Travel Card after two stays at any Best Western. Please come back and visit us again!

This has became our favorite hotel when in Billings (after some major flops at other local hotels and hard lessons learned...you get what you pay for)! The kids love the pool area and it gives them something to look forward to on our trips for the doctor. Our most recent visit was a couple nights during the week and it was perfect and the pool wasn't too crazy at all. Water was warm and the kids made new friends. (Bring some kind of a ball. The hoop in the pool is a huge hit!) Breakfast has a great selection and awesome waffles. (Sadly there weren't any breakfast burritos this time. They were great our first stay.) The staff are also the friendliest I've ever met at any hotel we've stayed in throughout the years. They are all helpful and genuinely friendly. It amazes me as you don't see it often anymore and it definitely makes the experience that much better. (P.S. It's also full of tons of Pokemon Go stuff and two PokeStops are within feet... If you feel you need to join the craziness ;) ).

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
What a delightful post - thank you! We never take for granted the guests who enjoy our hotel's amenities (especially the water playland) and continue to visit us every time their travels bring them to Billings. Thank you, too, for your kind comments about our staff...in fact, I'm sure if you asked, one of them would let you know what morning the burritos are scheduled to be served:) And then there's the PokeStops.....

I totally loved this hotel. In addition to being very clean, the rooms had a lovely design and I loved the decor. The pool room was fabulous. Breakfast was great. The staff members were all very pleasant and helpful.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It's always such a pleasure to host guests like you that are able to enjoy all the amenities we offer. Thank you for your kind comments about our clean rooms (our room attendants LOVE hearing that their hard work is appreciated!), breakfast, water playland and customer service. Please visit us again whenever you're in Billings. Again, thank you!

By far this is the best place to stay in Billings Montana. We came down last year had problem with my card Matt HELP me out. Once again it happen again he remembered me. Made me feel good when he remembered me. He deserves a raise or something Matt your the BEST Thank you again very much. You made it a Good Trip Again.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
It's always great to hear when our staff goes above and beyond to take care of our guests. Thank you for your gracious comments about them - please visit us again soon!

The hotel was good overall and we slept great. One thing I personally liked was that some of the rooms on the 1st floor had a door to the parking lot and to a inner hallway. Breakfast was satisfying and there were several different types of coffee available all included in your stay. I did think the pool was great and fun for the kids and relatively quite for a lot of kids playing in there. Now what was a let down the shower in the room didn't seem to have good pressure. The hot tub in the pool area was hot but the jets seemed to just barley work. The only other problem was the Internet was down for the night but I am assuming that was just a fluke problem. Worth staying but nothing really outstanding, would stay again.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for choosing our hotel during your recent stay in Billings and taking the time to post about your stay. We always appreciate the time our guests take to let us know what they enjoyed about their stay and what areas we can make improvements in. It's our hope you will visit us again whenever your travels bring you back to our area.

A nice hotel for families. My kids enjoyed the pool and the rooms were clean and comfortable. Good wifi signal throughout the hotel and the staff was very accommodating. We would definitely stay here again.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for your kind comments about our hotel! It's great to hear your family enjoyed our water playland and found our staff accommodating. We would love to host you again anytime your travels bring you back to Billings.

Made the mistake of trying to stay at the Howard Johnson in Billings, only to be so repulsed by the old smoke/dirty smell of the entire building that I had to ask for a refund and leave. Thank goodness for the Best Western Kelly Inn! They gave me a great rate on a terrific room and were absolutely wonderful to my family. I will never stay anywhere else in Billings again.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Your experience with us is what we hope everyone will have when they stay here. Thank you for letting others know how our staff welcomed you into our "home" and treated you like family. Please visit us soon and often!

Very cool playground and water features. Best I have ever seen offered in a hotel! Also breakfast was very nice, fresh fruit, waffles, etc. Could have used soy milk though but all else was very clean, plentiful, and even cookies at night! Too much fun!!!

The rooms were very good, clean, and comfortable. What really stood out was the staff. From the time we walked in the door, the staff anticipated our needs and requirements and met them with cheerfulness and professionalism. When we went ot supper, they promised to save a couple cookies for us, which they gave us upon our return. The following morning, we met the manager as he was walking through the parking lot checking on its safety and cleanliness. Overall, this was an excellent stay.

Good Hotel with good breakfast. NO problems for me. Decor is nice. The sink is outside of bathroom which is odd but no biggie if by yourself or Wife etc. Folks running the place did a good job. I was there 6 days and it was consistently good.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to post about your experience with us during your extended stay. Comments like yours are always appreciated...we look forward to hosting you again if your travels bring you back to Billings.

Stayed here on both ends of an extended vacation. Got us to the airport at 4AM with shuttle, threw in a "sack breakfast" with water, fruit, and granola which was a really nice touch. Evening before we left they had warm cookies in the lobby. Rooms are exceptional, staff as friendly as ever...what would be not to like? If you are in Billings, this is where you want to stay! Period.

Great choice for families traveling with pets. Rooms were clean and looked relatively new. Located close to interstate. Really great indoor pool with lots of things for kids to play with. Free breakfast was also pretty good. Over all good stay and I recommend it.

Lovely western décor in this Best Western. Good breakfast bar, comfortable bed and pillows, very clean. Helpful staff. Enjoyed the firepit in the outdoor seating area off hotel lobby. Catch the Bozeman Trail Steak House on your way to Billings!

We couldn't have had a better place to stay while traveling with our 2 shih tzus. They were made comfortable as were we. Great choice. Our dogs loved their treats and the staff loved seeing them arrive and play around.

Location is great - just off of the interstate. The adjoining rooms were super nice, spacious, and we loved the decor. Beds and linens were clean and comfortable and the bathroom was clean. I liked the vanity and sink being located outside of the bath. Awesome pool! We spent a lot of time there playing with our grandkids. Good breakfast items, warm cookies in the afternoon, and above all, the staff is very friendly and helpful. Definitely staying here again when in Billings.

The Best Western Kelly Inn iin Billings is the best...from the caring staff to the rooms (not cramped!) We have utiized Best Western in other states not nearly as nice as this one. Breakfast was great and is in a nicely organized area. Fun pool and hot tub area. Highly recommend this 'home away from home.'

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
The greatest compliment we can receive from our return guests is when they call us their "home away from home". Thank you for taking the time to let other potential guests how you enjoy our breakfast and water playland. But most of all, thank you for your kind comments about our staff...it our pleasure to serve you!

We wanted to find a hotel that had a nice pool for our son to play and swim in. This fit the bill! The hotel rate was wonderful, and the staff very friendly. Free breakfast in the morning--can't beat that! The pool has lots of stuff for kids to play on.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for giving us such a great review! We enjoy hearing how much fun families have in our water playland with the slides, beaver basketball, water cannons...we hope you enjoyed it all! Please come back and see us again soon!

If you have kids, this is definitely the place to stay. (My boys are 2 and 8). The pool/mini-water park is so fun! You pay for the price of a room, but get the awesome pool too. The bear decor around the hotel is cute. Room is clean. Free breakfast offers a lot of choice. I would bring my kids again.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for your great comments about our water playland - it's always a delight to hear how much our guests (both young and old) enjoy this area. We appreciate knowing that you enjoyed our décor, clean rooms and even breakfast. It's our hope you'll visit us again soon and often!

This is hands down, the best hotel that we visited during our recent summer vacation. The Best Western is located an easy 1/2 day drive toward or from Yellow Stone NP Monmouth (North) entrance. We had not planned on staying at this location during our initial planning. However, we had been on the road so long, that we decided to cut one of travel days in half. What a stroke of luck to find such hotel. The appearance is just like the photos, nice and clean. There are sculpted bears climbing up the sides of the walls and looking into some rooms - great touch for the family! The pool and hot tub are first class! We swam for five hours and only departed the pool because we had to get back on the road. The pool is designed for children and families! The room was clean, beds were comfortable and the overall appearance was outstanding. This is the best stop on our 16 journey! The staff was friendly, professional and went out of their way to ensure that you felt welcomed. The breakfast bar was fantastic. I highly recommend this location! My family is still talking about this place - what an Ace! Best Western, ... you done good!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Every family vacation should be full of memories! Thank you for making our hotel part of those memories! We appreciate knowing how much you and your family enjoyed your time with us even though it wasn't planned. We hope we will see you again whenever you travel though our area. Again, thank you for the great post!

We typically stay at a Best Western and I was impressed the moment we drove into the parking lot. Attractive building, pleasant staff, spacious and comfortable room and a decent breakfast. We did not use the pool, however it looks like an entertaining facility for 4-10 year olds. Downside was the trains not to far away. I could not see them, but I could definitely hear them. Upside was Popeye's is across the street.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for taking the time to share your experience here with us. We appreciate your positive comments about our staff, curb appeal, rooms and expanded continental breakfast with varied hot items. Please visit us again soon and again, thank you for staying with us!

This was a stop along our way heading back home to the East Coast and we found our accommodations very attractive. The lobby and breakfast area are done up in a mountain lodge motif and our room was large attractive and quiet. This was one of the nicest motels we have ever stayed in and the price was very reasonable.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
More than "just an overnight stay", we want to offer our guests a Montana, western hospitality experience! Thank you for your kind comments about country lodge decor and that we were one of the nicest hotels you've been in. Please visit us again whenever your travels bring you back to Big Sky Country.

We stayed at Best Western Plus Kelly Inn and Suites on our way and returning from South Dakota. 'The rooms were clean and fresh, the beds very comfortable. I was delighted with the breakfast buffet, I have Celiac Disease, and the breakfast buffet included gluten free choices.

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for your kind comments about your recent experience with us. We always appreciate knowing that our guests have enjoyed their stay enough to let other potential guests know what amenities we have. It's our hope that you will continue to visit us often. Again, thank you!

Like staying here when we travel through Billings. It has a great lodge feel complete with wooden bear cubs hanging on the balcony railings. Kids will love the fun pool area and the rooms are spacious and clean. Nice hot breakfast in the morning to get you back on the road

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for coming back to visit us during your recent trip through Billings. Your gracious comments about our clean rooms, fun water playland, hot breakfast and our pet bears are appreciated! Please visit us again soon.

Just did a 556 mile motorcycle trip to Billings. This place has a bike wash station. Room was clean. Hospitality was great. Pool and hot tub clean. Breakfast was great! If you have to stay in Billings Stay here! I would like to plan another trip to Billings and stay here for a week. Biker friendly!!

RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
Thank you for a great review! It's great to hear you enjoyed the bike wash station after such a long day on your motorcycle. We'd love to welcome you back for a week-long stay...hope to see you again.