Best Western Plus Batumi

This hotel is quite far from central area. My bad that I opted for it in spite of the poor location. We were a group of 4 families with teenage children and I saw 4 identical units of large size triple rooms available on Agoda. So, I compromised with location for room size. Bad decision and even worse that I had pre-paid for all the rooms. Upon arrival it was immediately clear that the place is unprofessional. Luca, the front desk guy could find only three booked rooms, not four. Then he took 45 minutes to locate the 4th booking. No exaggeration here – we had driven 8.5 hours from Kazbegi to Batumi. It was a group member's birthday. We had skipped lunch to arrive early and have a nice dinner and were counting minutes. Then Luca calmly says the rooms are not of same type. I showed him my voucher and insisted on getting 4 rooms of type I booked. He says I don't have anything to do with Agoda. Our backend shows only Booking.com and it did not inform us of room type booked - "It is not your problem but it is not our problem either". Keen on saving time, we agreed to see the 4 rooms - 1 was the type I had booked, 2 were smaller but good enough, and 1 significantly smaller to barely have space to squeeze in, forget about opening our suitcases. I gladly accepted 2 of the smaller rooms and requested that the 4th one - since it is way smaller than what I reserved be changed. He got Manager Mr Gogi on call and then started the lies. First, he said we don't have any other rooms available (later we found the whole hotel was almost empty). I showed my booked room types were still available through Agoda for my dates. He says that's wrong. If you book it - I will have to cancel your booking. I said ok - then upgrade one room to next category (junior suite). Mr Gogi says that it cannot accommodate three people (even though Agoda app shows it can and its available!). You have to accept the smallest triple. He says, and I quote, – “For the first time a customer is insisting on room type. A triple for me is a triple with three beds!”. Seriously Mr Gogi, accepting the small triple just seemed annoying and unfair to my group of 10 seasoned adult travellers. But by now we were so frustrated and delayed – that we accepted to squeeze the kid in a double bed in the junior suite. Mr Gogi repeatedly insisted that it has no space for extra bed. But since we were willing to manage, Mr Gogi had no option but to give us the junior suite. Turns out, the suite had an extra pull-out sofa bed and could very much accommodate one kid – maybe even two kids. Then we insisted on bedsheet and blanket for it – which was, trust me, very reluctantly provided. Why Mr Gogi said his junior suite only had a double bed is best known to him. He needs to take a tour of the hotel he manages. He killed 1.5-2 hours of our time, our entire evening, and ruined a planned birthday celebration. He certainly does not belong in the hospitality industry. In the last fifteen years of travelling in Europe I have not had the kind of horrid experience that I had with Best Western Plus Batumi. All thanks to Mr Gogi who either does not know anything about his hotel rooms or is a plain liar with zero concern for customer experience. Very poor example of a manager in hospitality industry and brings very poor name to his employer. Very unnecessary trouble that he created when he could have easily accommodated as the hotel was almost empty (see the dining hall picture at breakfast time - we are the only people in such a large hall) In a nutshell – if you are considering this hotel for 4-star experience or spacious rooms, forget it. You won't get your booked room type. Stay centrally. There are tons of good options. See the photos attached. Very bad Best Western Plus Batumi.

We stayed at Best Western Plus Batumi in August 2025. The Junior Suite was advertised as fitting 2 adults and 2 children, but the hotel staff said it was only for 2 adults, 1 child, and a baby. This mismatch caused us many problems, including getting only 3 towels daily for 4 people and constant requests for extras. The service was disappointing – staff promised to bring an extra mattress but never did, and most of the week only one elevator was working. The food was average, and the location is not ideal, though taxis with Bolt are cheap. Overall, the room was not what was promised on BestWestern.com, and the experience did not meet our expectations.

I have alot of things to say Terrible ofc If u want to book this hotel plz consider the noises u will face The noise insulation is TERRIBLE to the point i can hear the alarm going off every day at 7AM from the next room believe me it wasn't a good experience Kids running, screaming above and in the hallway every day 24/7 its sooooooo annoying The hotel also located on a BUSY street so u can imagine all the noises that happens I missed sleeping soo much to the point i hated my stay in this hotel The food wasn't it smelled bad Hotel location is good and has a market (tursa) in the same building Also the WIFI is terrible Thank you 😊

We were a family of 5 people who stayed in this lovely hotel (1 Double + 1 Triple). the rooms were very clean and nice. The cleaning staff came everyday to clean. The hotel staff were very kind and answered all our questions their service was really excellent. Mr. Zorab the owner of the hotel and his son were present everyday there just to make sure that everything is good with the customers. Their beautiful and welcoming smile made us feel at home. Next door to the Lobby you have a very big supermarket where you can buy more water and other stuff for very low prices(although they do provide 2 bottles of water of half liter inside the rooms on the house). The location of the hotel is not on the city center but it was very easy to book a taxi using bolt application in our phones. We used to pay between 3 to 5 Euros per direction for a big car of 7 seater (if you try to book a normal taxi it will cost you around 6 Euros and more. I do recommend this clean and practical hotel and the excellent service:)