Best Western Plus Albert Lea I-90/I-35 Hotel, Albert Lea

Fabulous staff from the time we arrived! Helpful with getting information. Clean comfortable stay with a firm bed. Good pressured hot shower and a firm bed. Laundry room equipment worked great. Pleasant stay for unexpected stop. Thanks too staff at the Albert Lea BW!

Amy L, Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for mentioning the small details of our rooms. We are very happy you noticed our small touches in our rooms. We thank you for choosing us.

This past week my wife and I were traveling on vacation. It was Saturday night, and we had booked a night's lodging with the Best Western in Albert Lee, MN. My wife, who has developed a walking issue via breast cancer and it's after effects, sounded out to me a note of joy! The accommodations at that BW was one of the best for those with such issues in their bathroom facilities. The room we had (not really a handicap one) was more than adequate with handrails which enabled my wife to more safely and securely use the tub. Most have from zero to one rail...maybe. This room had not only a seat on the inside of the tub but multiple handrails. At the commode was also rails. Among the staff we talked to, she found them to be caring for her and her handicap. The bed was nice--not lumpy or bouncy like some I've encountered. The breakfast was more than adequate. But the face that my wife told me about the rails for her issues made the night 'handicap heaven' for us! And if (she) was happy, ( I ) surely was!

Amy L, Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you so kindly for letting us know how your stay was. Most importantly thank you for choosing us. We are happy we were able to accommodate you. We hope to see you and your wife again soon, Safe travels and have a blessed day.

Stayed at this motel for a family event. Staff were friendly and allowed us to check in early and gave us a late check out. Our room was clean with the exception of the recliner. I would not recommend sitting in the chair. Haha It was a standard room with a small fridge, microwave, iron, blow dryer (hidden in the closet), Wi-Fi, etc. They pool was nice. They had gathering/conference room. Every morning there was a standard continental breakfast. I thought the price was a little high but it seemed to be the going rate in town. It hit the basics of friendly staff and a clean room (other then the chair). I reported the cleanliness of the chair so hopefully they will take care of it.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We do apologize about the recliner chair inside the room. We thank you for bringing it to our attention. We were able to fix the issue right away.

I found no faults with this BW. From the receptionist to the breakfast attendee. All 5 star! Rooms were large, beds comfy, baths clean. One of the nicest hotels I have used. Price reasonable, small town but conveniently located.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us.

This hotel is a easy on/off the interstate and there is access to many nice restaurants and many other places. Clean and great staff to help you no matter what you might need. Parking is kinda small but it could be worse.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We do apologize about the parking area. We do have extra stalls for guests however it can be cramped if vehicles park in more than one stall or over the lines into other stalls. We hope you choose to stay with us again in the future. Thank you again for staying with us.

Nice place to stay with friendly management and staff at very fair prices. The whirlpool king rooms are the same price as a regular king. Great deal; just reserve early. The location is just off I-90 with many eating places and gas stations.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you Mr. Dubert for choosing us. It's always a blessing to have you come our way.

We usually don't seek out Best Western hotels, but this was a one nighter. Rates quoted on the phone were higher than on their web site even though she assured me her rate was the correct rate-not true. Room was clean and generally well maintained. Did seem like the room was a little dated, but since we did not spend much time there, it was no big deal. Nothing fancy, but definitely adequate. Breakfast was the usual basic fare. Staff was friendly and attentive. Check in and out was a breeze. Would definitely stay there again when passing through.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We ask travels to be careful what they find information online it can be misleading. Anyone can put anything on the web. We do apologize you were a victim of mislead information. We hope you choose us again in the future.

My room, 126, was filthy. Bathroom floor had grunge in the corners and the carpeting had sticky spots on it. Had to wear our socks due to the dirt and we found that they would be pulled when stepping near the bed and by the door on these areas...eww. As nice as CI&S usually are, this was below par. As a final issue our room was near the ground AC units which we heard turn on throughout the night. Not the best night weve spent on the road. That said, the staff was very friendly and professional at all times. Unless the other rooms are better, Id recommend people look elsewhere for a night stay.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We are sincerely sorry about your stay at our property. This is not at all a normal stay. We've done some checking around in the room you were in. We made some changes and hope you will come back for a better experience. We do hope you will give us another chance for a better stay in the future.

The service is the best we've experienced on our cross country trip. Room was clean with everything listed in their amenities. All day coffee and fresh cookies. Breakfast was satisfying. Plan to stay again.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for reviewing us and staying with us too.

Very nice comfortable room. The only negative was the breakfast and breakfast and very small eating area. Breakfast would rate a 5 out of 10. Shopping within easy walking distance. Friendly staff. Cookies and coffee available at check-in.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for taking the time to give us your TripAdvisor feedback. We know your time is precious and we thank you kindly for taking a few minutes to rate us and review us. We apologize about the smaller breakfast area at the hotel. We have been working on making it more spacious and comfortable for all. We thank you for your patience during this time. We do apologize for the inconvenience during your morning meal.

Great room, comfortable bed, convenient location just one minute off of I-90 near gas and free breakfast. It was bike week and I arrived after midnight, very tired with no reservation. They had only one room left and I was glad to stop driving. the room was clean and cozy with microwave and fridge and a keurig with k-cups. The staff was very nice, offered me a discount on the room and immediately asked if I wanted late checkout because I was so late arriving. I would stay here again. There was a pool but I did not get a chance to have a look at it.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us to stay with during your night in Albert Lea, MN. We know there are many more options you can choose. We hope you will come back soon for another amazing experience at our property.

This hotel was great for the night. Everything was clean and beds were comfortable. Breakfast in the morning offered many different options. Right off the expressway, so easy access. You can hear the expressway during the night, so request a room facing the parking lot if you want a bit quieter. However, it did not disturb our sleeping. We would definitely stay again if we were ever out this way.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We appreciate you taking the time to review us. We hope you come back when you are in the area. We thank you so kindly for staying with Best Western Plus in Albert Lea, MN

My wife and I stayed here on the way home from Chicago. We loved the location and were thrilled to find out that the World's Largest Covered Wagon is on the property too! The rooms were newly renovated and the staff was very friendly.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you.

Although I was not impressed with Albert Lea, I was impressed by this hotel, (maybe because it appears newer). The room was large and clean with adequate lighting. There were extra towel sets (i.e. more than 2 sets). Our room faced a parking lot/shopping mall and was not noisy. Everything (TV, refrigerator, microwave, iron) worked fine. Did not use WiFi. Shopping mall had grocery to get food for dinner. Breakfast was average BW fare and was well supplied.

Separate shower and toilet. Basins are in bedroom. Seriously awkard if you seek privacy. The only time I have seen this arrangement was once when I had no other choice than a Motel 6. Lighting is daylight LED bulbs so is not exactly pleasant. TV is cheap brand and either defective or worn out. The view is directly onto Interstate 90 with truck traffic all night long. Truck traffic only slightly noisier than the air conditiong. Could be slightly better than a homeless shelter.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Dear WellTravled244 we thank you for choosing us. We apologize about the room type you were given. That is the only room type that has this set up for the bathroom. It's qualified as an disability/king room. We do apologize we did not meet your satisfaction during your stay. We hope you come back for a better experience in a more spacious executive room.

Stayed here on our way to South Dakota. Hotel looked very new and clean. Lots of parking and had everything you could want. Our room faced the parking lot as apposed to the interstate so it was quiet. Nice helpful staff both at check in and night. Breakfast was busy once it opened but enough food and coffee for everyone. Would stay again and recommend this location to other travelers.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for choosing us. We hope you are having a blessed and safe summer.

Rooms in the back are quite noisy with the interstate. Weather was cool and you could open window. Very clean rooms, comfy beds. Nice area to walk dog. Little off main interstate, but quite nice. Nice breakfast sausage, eggs, waffles.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We hope you come back soon to see us again.

GREAT HOTEL! FANTASTIC VALUE! AAA DISCOUNT TOO! On the way to the Bad Lands Distillery for an exclusive tasting of the all New Gumbo Chocolate and Caramel Flavors. Can't wait to taste the Latte and the Honey. Oh and then Special Reserve......Perfect midway stop point. Rooms were fresh and clean and the continental breakfast was fresh. Eggs, Sausage and biscuits. Fresh fruit and everything you need for an easy quick meal early. Coffee was fresh too! Soft pillows…. Easy in and easy out right next to the interstate. I will stay here again Only 422 Miles from the Distillery at exit 150 and 541 Miles to Sturgis SD

Rooms are nice. Breakfast was the usual hotel stuff. The pool was kind of small. I had it to myself so it wasn't an issue. The main thing is the noise. The hotel is right next to I90. I mean it had to have been built as close as it legally could to it. It is literally feet from it. We get checked in and they put us on the interstate side. We noticed the noise and requested to be moved. They agreed with no problems and they moved us to the first floor but away from the highway. Now we can hear the upstairs occupants walking around their room. The building must have been cheaply built because normally you don't notice this in hotels. So if noise bothers you, top floor, front side is your best bet. Other than that, no complaints. It was a nice place.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you so much for your honest review. We do appreciate you choosing us. We thank you for taking the time to review us. We do apologize about the noise compliant. I hope you decide to come back to stay for a better experience in the future. When making major construction plans we will consider the noise as a issue we could try to do something about right away. We thank you again for choosing us.

I go to MN a couple of times a year, and stay here when rooms are available. Amy (Mgr) is great, in fact all the staff are above average! Quiet rooms with a great breakfast in the morning. Motel is close to both I-90 and I-35, has decent dining/shopping nearby.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for letting us serve you. We appreciate the time you have spent here at our property. We hope all of your loved ones have an amazing summer. God bless all of you.

Great value for a group setting. Hy-Vee close by for the forgotten stuff. Used the BBQ grill while there for a last night picnic and it was a great hit! Ashley at the desk in the evening was a great help for anything that our group needed! Wish we could have that service at all of our outings..

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We hope you will come back soon.

This hotel has a lot going for it, but one very big flaw. It's fairly new and the employees we encountered during our visit were excellent and very customer oriented. But, the modular construction of the hotel means if you stay on the first floor, you will hear every little footstep from the people in the room above you. We have stayed on the first floor of numerous hotels, but this is the worst noise we have ever encountered. The people above us had a child who ran around the room nonstop from 8pm to midnight. It was very unpleasant. I'm not sure there is any sound deadening between the floors. Other than that, which is a very big thing, the hotel was good. Breakfast was fine, other than the breakfast area being a little small. The room was nice and clean and well stocked with toiletries.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We strongly appreciate your review. We thank you for taking the time to let us know how we are doing. We do apologize for any inconvenience during your stay.

The staff is very friendly and helpful. Room was clean, with comfortable bed and pillows and included a fridge, microwave, and Keurig coffee maker. The only issues preventing a 5 star rating included a slow draining sink, a low definition TV service, and a remote control that failed forcing use of the buttons on the side of the TV late at night. Plenty of services nearby including food, grocery, fuel, car wash, and Caribou coffee. Fast and easy access to I90. I would definitely stay here again. AAA rates.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you very much for choosing us. We are very sorry about the issues during your stay. This is not a normal stay at our property. We have made some changes in the areas needed to make your stay better in the future. If this may ever happen again staying at our facility please notify us right away at the desk. We will be happy to assist you immediately. Thank you for taking the time to review us. We hope to see you back soon.

Had a quick weekend with my daughters for Mother's Day. This was a halfway point for everyone. Service at check in was very professional and friendly. Used the pool during our stay, it was very nice. Location was easy on/off from I-90 and close to restaurants, shopping, and fuel. We will stay here again.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for visiting us on your Mothers day get a away. We hope you come back soon.

Well appointed hotel with very pleasant staff, convenient location, clean throughout, good breakfast. Request room NOT facing freeway, if available (freeway noise). Multiple retail services available nearby. Fitness center and pool for those so inclined.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us and taking the time to review us. Have a blessed summer.

This hotel was amazing with service and comfort. I will be staying here again if in the area in the future. The hotel was clean, they had free parking, the rate was great. Would recommend if you are in the area to stay here. The rooms offered more room than the Hampton Inn we recently stayed at. They also serve a free breakfast with hot options.

Amy L, Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We really appreciate your business. We are happy to have you return to us. Thank you again for giving us the opportunity to share the experience of our accommodations together. Have a blessed day.

The staff was very attentive to our comfort during our stay. Breakfast was clean and well stocked. It also offered gluten free bread and almond milk. Great stay here. It was not right off of I 35 but was only about a mile away.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We are happy you enjoyed your accommodations. We hope to see back this way soon.

My go-to hotel in Albert Lea. Good services within easy walking distance, friendly and helpful staff, large, clean, nicely furnished rooms and comfortable beds. Breakfast has a good range of options for one or two days, although more healthy alternatives and some variety in the hot selections would be desirable for longer stays.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you so much for always returning to our property. We do hope we get that omelet station before you come back. We thank you always for choosing us. Have a blessed day.

This hotel has been by far the best we have stayed in, in Albert Lea. The room was big and comfortable. It had a sofa bed, king sized bed, coffee table, microwave, fridge and large desk. We had family come out to visit and, there was more than enough room for everyone. Breakfast had plenty of choices. Dorothy was fantastic at keeping things stocked. Amy and her front desk always made us feel like family. Helpful, is an understatement! Barbie and housekeeping staff stayed right on top of things. Maintenance immediately brought us a new fridge and fixed a broken dresser drawer. We would 100% stay here again. Thank you all staff at the Best Western Plus in Albert Lea, MN. Tami and Allan from Saskatchewan, Canada

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thanks Tami & Allan, It was a pleasure to meet the both of you. We hope you come back soon. God bless you both.

This hotel is EXCELLENT, the manager and all the staff are all very very friendly and family orientated and it matched the rest of the hotel from the nice warm breakfast in morning, to warm cookies in the afternoon, to a clean room, everything was great. the pool was nice and warm so that was a big plus also, I will definelty be back here.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you thank you for all the delightful business you have brought to us. We will surely miss you and your families company when the job is finished. We encourage you to come back and vacation anytime. Thanks again for being a valued client at the Best Western of Albert Lea, Mn.

We were given a room with a dirty shower and toilet, and used tissue on the floor. We requested to be moved, after the kids had fallen asleep, which they gladly offered. The worst part was something beyond the staff's control. The traffic noise from I- 90 was horrible. I woke up at 5:41, and could not get back to sleep, it felt like I was in a tent in the median, with non-stop trucks passing me. Our family would not go back, but to be fair, the staff was extremely friendly. Especially Amy.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We do apologize jab004, for not exceeding your expectations when you stayed with us. We apologize about the miscommunication with the status on the "out of order" on this room. We do sincerely apologize about this issue. This is not a normal stay here at our property. We hope the discount made up for the error on our half. We all hope you and your family will reconsider staying with us in the future. We thank you for choosing us. We thank you for taking the time to review us. Have a blessed day.

I was in albert Lea on business. Due to vehicle problems had to lay over for 3 days. Was given a large ,spacious room. The room was nicely furnished, included a couch and writing desk. Bed was excellent, great mattress and linens. The location was excellent, grocery store and restaurants close by. Due to no fault of staff, as they addressed this issue, many times my stay was ruined. A child's hockey team was also occupying the hotel These children ran up and down hallways, yelling and running through the hallway, resembling a buffalo stampede. At one point the girl at desk found them on the second floor, playing ball in the hallway. The desk and myself asked these kids numerous times to return to thier rooms, they were disturbing other guests. This went on for 2 days, except the few hours they were gone to thier game. Where were the chaperones? Perhaps at Applebee's sipping martinis? Certainly not proper supervision. Not hotels fault but it disrupted my whole stay.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We are very sorry about the hockey team we had with us. We are very sorry we were unable to control the children this past weekend. We will make proper adjustments with how we handle groups like this. We hope you will come back soon for a better experience.

It was a cold ,windy day. We were ready to get into a warm place on our long trip to California. The hotel was easy access off I 35 on I 90 west. The front desk greeted us with a smile and fresh baked chocolate chip cookies. Our room was warm and comfortable with a KING bed and a sofa at the very end of the hall. It was New Years Eve and we were thankful where the room was . We knew it might be a busy night with guests returning from party's. The breakfast was good. It was a bit cold in the area it was served in because of the cold air coming in from the front door . It was minus 22 that morning with a powerful wind . The bed was comfortable and the room very clean. It will be our stop again when we go through he area. Our room faced the highway but we heard very little traffic noise.Their are some good restaurants close by.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. It was awesome to have you with us. Very sorry about the front doors and the location of breakfast. We are working on future arrangements for theses items. We thank you for your patience. This has been taking longer than anticipated.

The stay was very comfortable; We arrived very late due to weather but staff was very nice when we called to inform saying everyone was coming in later than expected and to drive safely. room comfortable, internet easy to access. Breakfast very satisfying and check out easy. All staff accommodating and friendly.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for being our valued guest.

We enjoyed our overnight stay at this hotel. The price was excellent for the quality of our stay. We checked in very late (after midnight), but were still quickly and warmly welcomed. We also had our dogs with us, but that was no problem. I will definitely be recommending this hotel to family passing through Albert Lea in the future.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We highly appreciate the thoughtful words in your review. We thank you for taking the time to fill out the review. We hope you continue using Best Western.

This was a very nice Best Western for the price! I rarely say that. The room was clean, nicely decorated and very large. We did not use the fitness room or the pool. The breakfast was more than enough! The employees were all very helpful and friendly!

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for all your kind words in your review. We thank you so much for choosing us. We will continue to work hard to keep up with your expectations. Thank you again for choosing us and taking the time to review us.

very nice place, well kept. People working there were pleasant.. Nothing very exciting but an excellent stopping place on the road. Not much else to say even if you do want a longer review I wont fill this out again due to your demanding rules to be verbose.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for taking the time to review us. We are sorry about the long reviews. We thank you again for staying with us.

We were completely satisfied with our stay. All the employees we encountered were helpful and cheerful. Everything was clean and tidy. The staff were there to make our stay comfortable.The hotel was located conveniently.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. Happy Holidays!

Everything was perfect. I used to regularly stay at another well known chain but after a couple of bad experiences regarding the use of reward s points I switched to Best Western and have been extremely pleased with my accomidations. This is the 1st time Iused rewards points for my room at a best western and found the experience to be top notch.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you very much for choosing us. We appreciate you making us your choice. We hope you and your loved ones have a blessed season.

The young man at the front desk started the stay off perfectly with his helpfulness. The room was clean and well maintained. The breakfast was great. Our bulldogs were welcomed. Would definitely stay again.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We are proud to have served you. Happy Holidays!

Excellent place to stay! Friendly courteous staff! Great hot breakfast! Clean rooms with good upkeep! Great eating facilities within walking distance of the hotel. Coffee is always on and cookies until they are all gone. Whether staying for a single night or several days, a quality place to stay that is clean, well kept, and super friendly staff.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for making us apart of your day. We are proud to be your accommodations for the evening. We thank you for choosing us. Happy Holidays!

Great value. Staff is always courteous and accommodations are clean and comfortable. Good location right off the Interstate. Breakfast is as expected. I would highly recommend if you want a place to stay in Albert Lea.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us while traveling through town. Have a blessed holiday season.

The staff is pleasant and welcoming. The hotel is always clean and quiet. Warm cookies on arrival. Good breakfast in the morning. Conveniently located on I 90 and I 35 lots of places to eat nearby. Great Value

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We hope you and your loved ones have a blessed holiday.

Excellent experience! Friendly staff and comfortable accommodations. Breakfast was the best we have had at any other motels. Our room was vary clean and the motel was located close to other shopping and restaurants. Easy on/off the expressway. Highly recommend!

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for staying with us. Happy Halloween.

The staff seems nice. The room assigned to us is OK. And the manager will likely justify that she gave our group a nice discount. But 2 consecutive nights of not sleeping in 2 different room because the A/C is not working in the middle of August; slow drain on the tub in our first room & then being witnessed to a disgusting drain plug after the handyman pulled it out in front of us & showed it full of disgusting hair & gunk; & housekeeping forgot to clean your room even though it showed "cleaned" in their log then don't you think the best thing to do is to give you credit for the 2 nights you didn't get the rest which is that you're paying for in the first place (we were there for 3 nights for a family event). The manager seems to think 1 night of credit is perfectly fine. The handyman admitted that they've been having problems with their A/C since they switched to another vendor. We told him that another family member had problems with the room A/C. Oh, and some staff lied by saying that front desk person was breastfeeding that's why the front desk is unattended during the peak of check-out time & the manager later on says that the person was actually in the back doing some paperwork. Unprofessional. Seems chaotic. Don't understand the high ratings. It was really bad.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Good Morning juju811, We have acknowledged the issues during your stay. I know how upsetting it is to not have a good nights rest. We are still very sorry about the issues that occurred during your stay in August. I've tried to keep up with responding back as quickly as I can to you on each site. I understand how frustrating it is to have a bad experience. I stay in hotels each year and I also expect great service as well. I am happy to let you know we have since been working very hard to keep up with the property. We are working hard to make sure no other guest has the same experience you have. We hope you can give us another chance to provide you with superior customer service in the future. Please have a blessed day.

Room was nice but work out room was not good at all! Weight machine broken television broken bicycle and elliptical are really just there to look at as they are poor poor quality and don't work! The treadmill works but not very well! Overall hotel was nice other then the work out room!

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us on your trip to the cities. We apologize about the work out center. We are in route to replace the equipment. We thank you for your patience during this time.

Very nice BW and great staff. The location is perfect for getting on and off Rt 90. Close to restaurants and fuel. Well worth the value. I was traveling with 2 dogs and the site was dog friendly and helpful.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for making us your choice.

Most aspects of this hotel are very good to excellent, BUT the road noise from the freeway brought the rating way down. The hotel is too close to the freeway! The staff are great, though. I doubt I'll be back, but you never know.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for making us your choice. We hope to see you in the future.

We had a great experience at the Best Western Plus Albert Lea Hotel. There was training of a new desk person going on as we checked in and the young man did a great job taking care of us. The training person was right there but did not have to help. The room was great and the breakfast exactly what we expected. The Chocolate Chip Cookies were SUPER>

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We thank you for your patience during our times of training.

After a long day on the motorcycle, my husband & I lucked-out in getting a room with a hot tub! What a great way to end the day! The hotel was clean & the staff courteous. We will stay again when we are in the area. Very reasonable rates.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for choosing us. We know there are many options out there. We appreciate you making us your choice. We hope to see you back soon. Have a great day and thank you again for staying with us.

We were in a 1st floor room that had a whirlpool tub that took up a huge amount of space. The ventilation in our room would not turn on so we had no heat, AC or fan. This was an issue that prevented us from using the fan as white noise so that we could sleep. We were treated to hearing the person above us & everyone in the hall & pantry area.... not a good nights sleep. Breakfast was nothing special but the coffee was good. The staff member who checked us in obviously didn't want to be there. He barely went through the motions of checking us in. Next time we'll look elsewhere for accommodations.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We are very sorry about your experience during your stay. We can ensure you we have fixed the issues that occurred during your stay. We are very sorry about the check-in experience you had. This is not a normal stay at our property. I invite you to come back to be able to provide you with superior customer service in the future. Jeanette we hope you will consider our offer staying again. We thank you for taking the time to review us. We hope to see you again soon.

the room was clean and the bed was very comfortable and the breakfast was wonderful. the waffles were delicious. the room we stayed in was quit even when people were in the hallway. if your traveling by there it's worth staying here.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for reviewing us. We appreciate your business.

A lovely Best Western. Great lobby, great room, great breakfast, and great value. The receptionist, Ashley was very sweet. With no reservations, she still gave me a super room which met our needs. Breakfast was ample. Lots of food. Bright, cheerful, upbeat facility. Nice clientele. I thoroughly enjoyed this Best Western. Absolutely delightful!

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you very much for taking the time to review us. We are so blessed to have you stay with us. We hope you come back soon to see us again.

Great place to stay. Very nice . Lots of choices to pick from for breakfast. hot and cold to pick from. Easy on and off highway and right next to a Harley store too. Has a pool but didn't use. Beds were very comfy.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We thank you for taking the time out of your day to review us.

Lovely staff, very helpful and courteous. Room was huge including a corner spa bath. Though this didn't work as I thought, just squirted instead of pumping through. Never mind the shower worked fine! An overnight stay for us as on the way home via Minneapolis and that was fine as there didn't seem to be a lot to see in that area. But the hotel was clean, breakfast was nice and staff were lovely!

We stayed one night on our way through to visit friends and family in Wisconsin and Michigan. This BW was located conveniently close to the highway. There were several fast food type places located within sight. Applebees is close enough to walk. There is a grocery store within the block where you can get snacks, fruit and maybe some aspirin. We enjoyed our stay.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for taking the time to review us. We hope you come back soon.

We have been on the road since Sept 11th and on our way back home. This was by far one of the best places we stayed at. The staff at this hotel go above and beyond to make your stay a pleasant one. From fixing the TV remote and box, to recommendations for stores, to welcoming you at the start of your day and ensuring all your breakfast needs are taken care of. Kudos to Best Western for hiring these ladies and giving exceptional customer service. They take pride in their work. Something you don't see very often these days. We highly recommend this hotel to stay.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We appreciate you choosing. We are thankful we had the opportunity to give you great customer service during your stay. We hope you come back so share another awesome experience with us.

We stayed at this hotel one night on the way to an adult sibling couples reunion and Vikings game. We have never stayed at Best Western, but selected this hotel after reading so many great reviews on TripAdvisor. We obviously had a high level of expectation... And this hotel did not disappoint! The hotel was so amazingly clean, all staff friendly and respectful, including every single housekeeping staff member we passed by! We decided to stop early and stay again on our way home! Breakfast food was well maintained by friendly, yet efficient women. The food was good quality for complimentary breakfast. Bed and pillows were clean and firm, allowing restful nights' sleep. No noise. We will definitely plan our future travel routes to include this stay! However... Don't make the same assumption as us. We erroneously thought this must be the quality level of all Best Western hotels. (Read my upcoming review of the Best Western Plus in Des Moines/Clive - like day and night in quality.)

Hotel is fairly new and in great condition. The only negative is the eating area for breakfast is very small. Also, moderate traffic noise if your room is on the back side of the hotel. Other than that, the location is convenient and the room and hotel were very nice.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for taking the time to review us. We are in the process of redesigning the breakfast area. We hope you come back to check it out once it is finished. We thank you for your patience.

We were moving and couldn't find a hotel that was reasonably priced in the town before so we booked this one online out of desperation. We were very pleased - clean, neat, friendly, comfortable bed and easy in/out. It was also a great value. I'd stay again at another Best Western Plus to see if they are all this nice.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We thank you for leaving a kind review for us. We hope you come back soon.

Thought the motel was pretty much a very nice place to stay with the proper amount of amenities to make your stay very comfortable. Pool was nicely done. Desk personnel was friendly and efficient. We were just traveling through, but I would go out of my way to stay there again. For the price, it is one of the best motels I have stayed at for several years.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We thank you so kindly for choosing us. We hope your travels this year our safe and fun. Have a bless autumn!

Good stopover location en route from Jackson Hole to Chicago. Very close to I90 do a bit noisy. Smoking odour in room even after ozone treatment. Close to Applebee's for a late dinner up till midnight.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We are very sorry about the smoke smell in your guest room. We worked very hard to eliminate this odor from the room. We apologize about this issue. We thank you for letting us know so we can make this right.

One of the most enjoyable stays my wife and I have had at Best Western. We try to use this chain exclusively during trips. We get the best service and care for the money we spend. Staff at Best Westerns seem to be superior to other chains we have stayed at. A real joy to use Best Western.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We are blessed to be your choice when traveling. Thank you for choosing us. We hope to see you again.

Our son had traveled through Albert Lea on his way home and stayed at this hotel. He recommended it for the return trip. Hotel is conveniently near the interstate, gas stations and grocery. It's an attractive hotel.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us and taking the time to review us. Thanks and have a great day.

Helpful staff with early check-in. Great rooms nice decor clean pool area and fitness center. Location close to within walking distance of stores grocery stores restaurants ideal place for a quick weekend getaway and relaxation

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We thank you so kindly for staying and taking the time to review us.

This was a good facility, very conveniently located just off the highway. The staff was very friendly and room was very clean. There was one problem. The breakfast area is very small. Five tables in a hotel this size does not seem reasonable. The breakfast offering was OK but it would have been nice to have a place to sit.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We are very sorry about the breakfast arrangements. We are doing some changes to that particular area. We hope you like the updates once they are done. We thank you kindly for reviewing us.

This young woman who is starting her life with a young 3 year old all on her own, could be president of Best Western. She is amazing in her demeanor, politeness, ability to fix anything electronic and handle the front desk at the same time. I told her she is unique and I would hire her in a heartbeat if I needed an employee. She needs to believe she can be anything and do anything and nothing can keep her back. I so admire this young woman and so does my husband.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for recognizing our receptionist Janna. She is a great team player to have here with our team. We thank you for sharing your kind words with us.

This is a perfectly adequate mid-range hotel. It's conveniently close to I-90, and the price was acceptable. I arrived fairly late and very tired, and the room was hot and the A/C not working when I arrived. With some help from the front desk staff, it was coaxed into working. The bed was comfortable and I slept well. There wasn't much soundproofing between floors, so I was able to hear the people in the room above me walking around. I generally skip complimentary breakfasts, but did try this one for reasons of convenience. It was about what you would expect, plus a couple of hot items. Biscuits and gravy always makes me happy. The wi-fi was lagging a bit in the morning, which made working on my computer slow and annoying. For a night to break up a long road trip, it was fine.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for making the trip to stop here. We appreciate you reviewing our hotel. We hope you like the continue updates we are doing. Thank you again for choosing us.

I would recommend this motel to anyone looking in the Albert Lea area. The staff was very friendly, the hotel was clean and very pleasant to stay in. The beds were comfortable. For those of you who enjoy Harley stores, there is on next door.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for staying and sharing your experience with the world.

The hotel and rooms have been nicely updated. Refrigerator, microwave and coffee pot. Friendly, welcoming staff. Beds could have been softer. Good breakfast, could be to go if needed. In an area easy off and on the freeway. Gas and convenience items close by.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
It was delightful having you stay with us. When you are in this area again please feel free to stop and say hello. Thank you for taking the time to review us.

No Problems here at this Best Western Plus ever, there is a Harley Davidson dealer next store. Nearby a Applebees within walking distance, and some fast food nearby, a 24 hour HY Vee supermarket. Has indoor swimming pool and gym, we did not use. plenty of parking, even for truck and trailers, if you have pickup and trailer. Not very large breakfast area, but you can take to your room, probably about 6-8 tables, but you usually don't have to wait for a table. Highly recommemd. We stay he frequently at least 1 time a year.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for choosing us to stay with. I hope you come back on your next trip. We hope your off season for traveling is just as great as your summer was. Thank you for reviewing us,. Have a great day.

Very pleasant stay. We did not have reservations but they were very accommodating. The hotel was very clean and the staff was courteous and friendly. We arrived on motorcycles and therefore thought we might be treated differently but quite the contrary happened.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us along your journey. We are happy you enjoyed your stay. We hope you come back to us when you are in the area.

Nice hotel right near the highways. Easy and convenient. Front desk very nice and polite. Clean rooms and comfy bed!! Breakfast ok (normal fare) seating area congested and to small (5 sm. Tables) but you can take back to your room if you want. Elevator is literally in a small room (not the easiest to navigate with a few bags). Is a good little waypoint hotel - I would stay again.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We apologize about the small negatives during your stay. I am very happy you were satisfied with the rest of your stay. We thank you for taking the time to review us. Have a blessed day.

I have stayed here three time now and it is quite with friendly and helpful staff. Restaurants close by along with shopping. If you are on two wheels the Harley Davidson shop is right next door. Travel safe.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for reviewing us. What could we have done better during your stay for you to score us higher? We thank you for choosing us,. We hope you come back to see us again soon.

have stayed here at least 5 times on our way to Sturgis SD. The staff is so friendly & pleasant. The bed is comfortable & the breakfast was great. Easy access to the highway & gas stations & there is a Applebees right down the street

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for making us your stop.

This is the first time we ever stayed at this hotel, if we are ever in that area again you can bet we will stay at this BW.The service was great, the breakfast food was very good, some of the best we have had in a long time. The staff was very friendly and helpful.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for letting us serve you.

While traveling to Minnesota we travel with our best friends (aka dogs) We made a last minute reservation online and I couldn't seem to find the spot to ask for pet friendly, when we got there they were very accommodating to us!!! Thanks so much, River and Roscoe

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We hope you have a blessed and safe summer. Have a furbulous day!! ;)

That's all we were looking for... a good nights sleep... and we got it! Room was clean, comfortable and quiet. We worried because we were right by the elevator, but it was quiet! Breakfast was the 'normal' quick hotel fare... fresh fruit was ample!

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us.

Would recommend to others. Nice clean rooms, nice small pool, typical motel breakfast but with a few added things like tiny M&Ms and nuts for waffle toppings. Very pleasant staff. Large parking lot and good location right off the interstate which made it easy to find and park.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for choosing us. We hope you enjoyed are hard workings staff. Thank you for letting us serve you.

Stayed here 7/20/17 for one night. Ez on & off I90. Clean and comfortable. Room was spotless. Booking was easy. Girl at check in was really nice and helpful. Rate was reasonable. A few restaurants and other stores nearby. All in all a great stop!!

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us.

Great loacation and easy to find. Room was clean and comfortable. Front desk staff was helpful and very friendly. And if it matters to you they are next door to Bergdale Harley Davidson. Park the bike and walk to Harley shop.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We hope you have a safe and blessed summer riding.

Fine for a one night stay nothing bad or great. Black hairs in bathroom but otherwise clean, however ick to the hairs. We had been driving for a long time and were tired. I wouldn't stay here for a week but overnight was fine.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for choosing us. We are very sorry about the hair in your room. We will ensure this is not a problem for you in the future. We hope you will come back again and give us another chance to provide you with superior customer service. We hope you have a great summer. Safe travels.

Excellent hotel. Great Service. Comfortable and clean room! We were only planning to stay two nights, but enjoyed the room and the service and the breakfast so much, we decided to stay a third night. Great location as well. Close to everything and the freeway too!

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for reviewing us. We appreciate you choosing us. We hope you come back and see us again.

We like to stay at Best Western because they welcome dogs, the price is always fair, and the hotel is very clean. The breakfast was very good, they had two kinds of waffles you could make, which was a pleasant surprise. All kinds of choices for cold breakfast along with eggs and sausage and biscuits and gravey. The manager, Amy, was so sweet, and made me feel like family. I hope to keep coming back each year I travel this way.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you very much for choosing us. It was very nice to have you with us. We thank you for making us your stop on your journey this summer. We hope you enjoy your day.

Gnats in the room. Bed incredibly lumpy and uncomfortable. Walls thin. Decor tired and dated. Priced too high for the experience. And their hot breakfast is simply gravy, everything else cold. Desk help dishoveled appearance as if we woke him up from sleeping and he was mumbling curt responses to guests.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
On the behalf of our team here at Best Western, I want to sincerest apologies for the experience you had and the service you received at our property. I can ensure you this will not be a problem at our property ever again. We thank you for choosing us. We hope you will give us another chance to provide you with superior customer service.

The room was excellent, check-in was fast and pleasant. Breakfast was great. Good variety, hot and flavorful. The pool was nice and relaxing, albeit a bit crowded. Amy was a delight, there was a problem with the billing of the first night, but she corrected it quickly with little trouble. We would definitely stay there again.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for being so kind and reviewing us. We appreciate your business. Have a safe and blessed summer.

We stayed one night on our family trip out west. After a 12 hour drive from our home in Ohio, this was a comfortable place to spend a night. Located just off I-90, it was very accessible. We appreciated the friendly and accommodating front desk staff, a clean room with comfortable beds, a quiet street to walk and stretch our legs, a nice warm pool for a swim before bed, and a delicious breakfast the next AM. Would return if our travels bring us this way again!

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for staying with us. We hope you and your family are having a great summer. Let us now if we can do anything for you. Thank you again or choosing us.

Great place to get away from life to get some work done. The rooms are clean, and mid week the place is very quiet. Staff is friendly and helpful. The food is good. The hotel is easy to get to at the intersection of Interstate 35 and 90. Good places to eat nearby

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. Happy 4th of July.

This was the first time I have gone through or to Albert Lea, MN when I haven't been traveling through blizzard like conditions all day. On this most recent trip I learned whether you stay here in the bleak mid-winter or a hot humid day in June the staff makes you feel at home. I chose to stay here overnight before visiting the SPAM Museum in nearby Austin, MN the next day. My room was clean and quiet & the bed quite comfortable after driving all day. The coffee they serve is excellent and I saw that it is brewed in Albert Lea. I asked the Desk Clerk where I could by some to take home and she found the address of the factory but another staff member offered that they also sell it at the nearby Travel Center which was even better. They could have just shrugged their shoulders and said "We don't know" when I inquired after buying the coffee but they'll always go out of their way here to make their customers stay a positive one.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for choosing us. We hope your having an blessed day. We thank you for coming back to stay with us. Have a blessed and safe 4th of July.

Again we weren't disappointed by this Best Western. we stay here on our drive home every Spring. Very nice location for walking our dog. Room clean and welcoming. Very comfortable nights stay. Staff very friendly.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for always being our loyal guest. Great to have you here with us.

Try to get the highest floor here. This hotel appears to be wood construction and therefore the floors creak when people above you return late at night. i.e. - Sleep quality is poor. The place is very clean. Service is good. Breakfast is typical.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for sharing your experience. We appreciate you staying with us and reviewing us. We hope you have a wonderful. We are very sorry about the noise. When reconstructing the property, we will keep this in mind. Thank you again for choosing us.

The front desk check in employee was courteous and helpful. My room was nice. I loved the hot tub in my room and I was located directly across from the pool and exercise room. Everything was clean. I found that the housekeeping staff was professional and willing to go the extra mile for their guests. General Manager, Amy Luna, was particularly helpful on several issues including making recommendations for local places to go for essential services (pedicures, shopping etc.)The freshly baked cookies in the evening were an especially nice touch. Breakfast in the mornings was adequate, and the arena was kept clean and well stocked. I was very happy to see they even had almond milk. The one negative and boy was it a big one, were the people in the room above me. The noise, the stomping of the feet. It sounded like the room above me was rented to a troop of clog dancers and that they liked to practice starting at about 5:30 in the mornings. Thankfully, they soon checked out. I think perhaps this noise disturbance is directly related to poor soundproofing on the part of the building construction. I would definitely stay here again. But next time, on the second floor.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you Cherie for choosing to stay with us. We love having you here at our property. We are very sorry about the noise above you. If you notice this again please let us know. We love that you have done the reviews for your stay. We thank you and appreciate your business.

I would recommend this hotel for an overnight. The breakfast bar is in very cramped quarters but manageable. Friendly staff on check in but on check out the lady didn't have a clue what was going on. She got flustered with my request to use my points to pay for the room. Didn't think it was a big deal but....I would stay here again.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We apologize about the experience using the points. We apologize check-out was not fully aware of the points. The free night vouchers or free nights using points must be done at check-in to properly set your reservation up. I will make she is fully aware of how to check-out reservations using points. We apologize for any inconvenience this may have caused you. We thank you again for choosing us. We hope to see you again soon.

This hotel is a newer hotel just off I-90. The rooms were clean and well kept. The grounds were in excellent condition and parking lot was pothole free. The staff was friendly and helpful. The breakfast was above ave which included an option to make your own breakfast sandwich.The only downside and it's not the hotels fault is the area doesn't have local dining only Applebee's McDonald's Hy-Vee etc and a half empty mall which did contain an older movie theater. A good place to stay with good people.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for reviewing us. We appreciate you staying with us. Thank you for your feedback.

Great staff and service will be staying here next trip though, pool was warm and the room was very clean, the young lady at the front desk upon check in was very pleasant to talk to and professional. access to the hotel was very easy from the highway and close to stores and a variety of restaurants

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for staying with us. We hope you are enjoying your summer fun. We hope to have you back in the future for another great stay.

Our room was clean, comfortable and roomy. The staff were friendly and helpful. We will always choose a Best Western when we have the choice and this one is very nice. If you are looking for a nice room at a reasonable price, this one should be your choice.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for being a valued guest at Best Western Plus in Albert Lea. We hope you enjoy your summer.

We stayed here for 1 night on our way out west. Hotel was clean, pool was open and nice and staff was friendly and helpful. Price was great for a 1 night stay where we really just needed sleep. Would recommend.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us!

Hotel was very nice. Bed was super comfortable. Breakfast was good. Staff very friendly and very helpful. Needed to leave a vehicle there for a extra day and they were very accomadating. I will stay there again when traveling to see family

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for kindly choosing us. We appreciate you reviewing our hotel. We hope your journey was as amazing as it was having you stay with us. Thank you for giving us the opportunity to show you the Best Western Way. We hope you continue choosing Best Western Branded hotels and sharing your experience with the world. Thank you for choosing us. We hope to see you back soon. Have a blessed summer.

Spent one brief night while passing thru. Front desk staff was friendly. Room and bathroom was clean. Breakfast was good. Only reason not a full five review rating is due to extremely tiny breakfast area. Would stay again.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for letting us serve you. We hope you will come back soon and see the changes will be making to breakfast area. We hope you will like the difference in the space. We apologize we do not have this done yet. We may have to do some major construction to make this a unique and spacious plan. Thank you for choosing us.

We stayed here last night and had a great stay. We needed a rollaway so they put us in a larger room which fit the 5 of us perfectly. Amy at check in was very friendly, Pam set out some bagels for us ahead of schedule so we could get on the road, and Jedediah entertained us with some stories and book recommendations while we had our coffee. The location is perfect, right on the interstate. We would definitely stay here again; thanks for great service!

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for kindly reviewing us and staying with us. We hope you come back soon and see us again. Have a beautiful summer!

Good breakfast, clean, comfy room. Pool a plus. First floor request honored. Variety of food and services nearby. Late checkout request honored. Hot breakfast had breakfast meat and not just biscuits and gravy (ugh!). As with most places, weekday breakfast could be extended until 9:30 am

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for letting us serve you. We highly recommend your feedback and will be using it to implement items in the future. We work hard every day to make our property a better place to stay. Thank you again for choosing us to stay with.

Passing through on way to Wisconsin. Our room was clean, staff friendly, breakfast was the usual egg, sausage, breads, cereal,waffles yogurt,bananas and apples. Cookies out in lobby in late afternoon along with the coffee that is always available. Small patio out front with a few tables and a small BBQ for guest use. We walked to Applebee's & grocery store across the street & there's a McDonalds across from hotel, all an easy walk.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for choosing us. We thank you for being our valued guest. We hope you have a great summer!

Consistent quality, cleanliness, caring attitudes, and overall excellence! Great choice if passing through or touring around. Warm cookies checking in are a GREAT bonus as well!!! PLUS property for sure!!

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for being out delightful guest this past week. We thank you for choosing us. We hope you and your loved ones have a blessed summer.

I stayed at this hotel for nearly an entire month. I had no significant complaints the entire time, only minor things. All of the staff I dealt with at this hotel were friendly and helpful. My room was thoroughly cleaned and tidied up each day that I stayed. The room itself was spacious and included a mini living room setup with a full couch (a sleeper) and a coffee table. There was also a large desk in the room and also a good size modern flat screen hd tv. I also had a microwave and a refrigerator in my room. The bathroom facilities were fine. Nothing went wrong there. My bed was huge and rather comfy, with plenty of pillows. So I stayed here for nearly a month, as I said, and each day, the front desk manager and staff made me feel welcome and appreciated, and everyone was accomodating and reliable. Even the cleaning crew and breakfast attendants were friendly. This place is not fancy or upscale, but it did everything I needed, and far better than a lot of fancy places I have stayed in. All style and no heart is not my thing. This Best Western is the opposite: all heart and a demonstrated commitment to doing things the right way, and it shows. As a guest, I felt appreciated, comfortable, and I was thoroughly satisfied. All in all, I had a great experience and I would definitely stay here again, and I hope to.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We thank you sincerely for the beautiful review. We loved you really liked our staff and property. We all try very hard each day to make the same experience consistent for everyone. We are blessed to have you with us. We hope you have a fun and exciting journey this summer. Keep in mind we are only a call away. Thank you for choosing us.

This hotel isn't the newest and shiniest hotel we've ever visited, but it was clean and the staff was so friendly and welcoming. The check-in process was smooth and quick. Our room was clean, and the beds were comfortable. We stayed in the 3 double bed room which sleeps 6 for the same price as the 2 queen bed rooms. For our family of 5, this was fantastic - hotel rooms usually feel a bit cramped. The beds and bedding look new. The curtains and fixtures in the room itself aren't super new and updated, but everything was clean. It also had an in room refrigerator (slightly larger than most hotel rooms would have). I'd pick this hotel again if we're ever in the area. The pool area is clean and they have a stash of pool toys for guests to use. They have coffee and hot water for tea/hot cocoa/cider out all day, and they put out fresh sugar cookies in the late afternoon. That was a nice treat. We didn't use the fitness room, but it's just a small room with mostly cardio (a few bikes, a treadmill, and a piece of weightlifting equipment). Breakfast was nice - a few hot items, waffles, and some cold items. The hot items were sausage patties, egg omelette rounds, sausage gravy, and biscuits. There were strawberry and plain waffles (with the waffle maker), whipped cream and a few toppings for the waffles. The hard boiled eggs were peeled and fresh, the bread/bagels/english muffins were all wrapped up in plastic so they weren't stale. Everything was fresh and tasty. Checkout was easy (I just told them we were checking out on our way out). Overall, it was a great experience and we'd go out of our way to stay here the next time we travel through the area.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We are truly blessed to have you as our client. We appreciate you sharing your experience for the world to know what we offer. We had fun having your family here. We hope you will come back soon on your next journey. We thank you and your family again for choosing us to say with.

This pet friendly hotel is right off the freeway and easy to get to in a rather odd industrial/hotel/fast food mixed area. Our room was very clean, quiet and the bed was comfortable. The breakfast offered many good selections plus coffee, hot chocolate and cookies offered free 24/7 along with the newspaper - a nice feature. Friendly staff rounded out the good quality of our stay. I would definitely stay there again and would recommend it to my friends.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for choosing us to stay with. We thank you for sharing your experience with others. We hope we see again soon. Thank you again for staying with us.

This was a pretty nice hotel and easy to find. The room seemed clean and the beds were comfortable. The walls seemed pretty thin, but we put the fan on, so we slept good. Breakfast was pretty good also.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We appreciate choosing us and sharing your experience with others. We are looking forward to having you as retinal client. If there is anything you may need we are only one call away in Albert Lea, Minnesota. Thanks again for choosing Best Western Plus.

I had already made reservation at the Best Western at Albert Lea to break up a ten hour drive home instead of doing it in one day. I was glad I did as my 5 hour trip to Albert Lea turned into an 8 hour trip due to a snowstorm. The room was very clean, the bed comfortable and the staff when I checked in and checked out was super. I would recommend this Best Western under any circumstances. The breakfast was tasty and included eggs, sausage, and biscuits and gravy in addition to the usual fare of waffles, cereals, breads, yogurt, etc.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We highly appreciate your review and you staying with us. We are happy your are liking our changes we are making to the property. Please let us know if there is anything we can do for you in the future. Thank you again for choosing us.

My stay at the Best Western was very good. Great staff and room. Arrived late at night and the staff was helpful and had all check in paper work ready so I could get to my room quickly! Check out was quick and easy. Was easy to locate along the interstate.

Amy L, General Manager at Best Western Plus Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for choosing us our of many of the options you had to pick from. We are blessed you came to experience our property. Stop by anytime you are in the area. Thank you.

Excellent place to stay. Amy and the staff are great and very helpful. The rooms are very comfortable and they have a good continental breakfast. I recommend this place to everyone that I know that needs a place to stay in Albert Lea.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you Karla for making us your home away from home! Have a blessed day!

Very nice hotel. Everything was neat and clean. The breakfast buffet was perfect. The staff were friendly. The location is very handy. I would highly recommend for travelers, families, and those with pets.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We appreciate your time spent at our facilities. We thank you and your family and furry family for choosing us during your travels. We hope you have a safe and blessed holiday season.

The room and common areas were very clean. There was a hockey team there that were a little loud but they calmed down early and the hotel was not responsible. The breakfast was great and there was a large variety. The bed was a little soft for me but my husband loved it. Good pillows!!

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us! We apologize about the group in house being a little noisy. I am happy they quiet down at a decent time. I thank you for letting us know how we are doing. We hope to see you again soon. Happy Holidays!

Super curtious pleasent staff. Clean quiet comfortable room. Extremely affordable! Free breakfast had many options and breakfast area was very clean. I highly recommend this best western to any traveler searching for a good nights rest.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for letting us serve you. We enjoyed your company. If there is anything we can do for you in the future. We are only one call away! Thank you and Happy Holidays!

We were in corner room on the first floor next to the stairs. We could hear every move made by the people above us. They were up until 1:00 or so walking around. The front desk person who checked us in was very pleasant and gave us a great suggestion for dinner. I would consider passing it up though if you need a good nights sleep.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
I am very sorry about the experience that occurred with the occupants above you. This is not a usual problem at our property. We hope you will reconsider staying with us in the future. If anything like this would ever occur on your next trip we highly recommend to bring this to our attention right away. We can call the room above and let them know our quite time is enforced through out the entire time at the property. Due to being a 24hour business. We do have clients that work all hours of the day. I know how much trouble it is to leave with out a good nights rest. Again, I do apologize for the lack of rest you got. In the future, if you decide to come back and stay with us I can also recommend to ask for second floor; if you don't mind taking the elevator and/or stairs. I would like to thank you for choosing us to stay with. We hope you will come back soon and see us again.

Arrived to find that the pool and hot tub were closed due to renovations. We were told we could use the pool and hot tub next door. Didn't feel like walking across one parking lot to another, and back in wet suits. We checked in, had a room on the second floor which was fine, since they have an elevator. Went to supper and return to find the elevator not working, and didn't work the rest of the weekend. I am 68 years old, with asthma, sure didn't appreciate that. On Sat. returned to the hotel from shopping and asked about cookies, around 2'30 p.m. We were told they were in the oven. Checked back 20 minutes later, still not out. Checked back at 3:19, told they would not be put out until 3'30. On Sunday morning, went down at 9:30 for breakfast. Out of Orange Juice, Syrup, waffle batter, and sausage. Everything was replenished, but did take a while. We were told that they were booked solid, and I do understand that, but the person manning the area wasn't around. The front desk clerk had to come and help stock things. Nothing was taken off our bill, and certainly wouldn't recommend this hotel, and won't use it again. I understand things happen, but feel that things should have been handled differently. One thing is acceptable, but just seemed that there were too many things...........

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We are very sorry about the pool being closed. We had an emergency and had to repair the leak right away. We apologize we did not contact you right away regarding this issue. The elevator stopped working late Friday evening out of the blue. We called our service tech right away. I would love to discuss this matter more with you. Can you please contact me as soon as possible. I am normally in the office between 6am-3pm. Call me at your earliest convenience. Again, we are very sorry about the issue that occurred during your stay. We look forward to speaking with you soon.

Excellent stay clean and decent service, we stay at these hotels because of their clean and professional manner. I hope to stay at this hotel again the staff was excellent and so was the spa. These hotels are always a nice choice

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for letting us serve you. Happy fall from Best Western Plus to you.

Hotel undergoing remodeling ... not sure what they're going for as the new carpet looks very modern and doesn't go with rest but maybe it will look good when done. When checked in I asked about getting a better price because price on hotel website was better than my reservation when I checked. Front desk refused saying they are sold out and that "they took down availability" from website. Well they didn't because I saw it. We didn't want to hassle with finding another place so took the room but wish the front desk was more sympathetic vs. acting annoyed and almost aggressive. Room was ok. Decent size and clean. Separate room for bath/toilet vs. sink (and the bathroom had a fan, which is something I wish all hotels had) but light switch was outside of the room and there was no night light so not very convenient for guests who have to go in the middle of the night. Convenient for travelers; right off 90 with an Applebee's, McD's and food store within walking distance.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We are are very sorry your experience was not up to your satisfaction. There was an error in the new carpet however you are correct there will still be some remodeling in the guest rooms. I apologize for not being able to match an online rate. It is up to the hotel to honor it or not. However I will speak with the receptionist about matching online rates. We use to have small night lights installed with the hair dryers. I will see if we can install something along the lines of this to help with seeing your way to the bathroom during the night. We hope we addressed every issue you had during your stay. We hope to do some changes that will impress you and help you to return to our property. Again, we apologize for any inconvenience during your stay. Thank you again for staying with us.

This was a great choice for us. We needed a place for the night on our way to the Black Hills. We found this on-line as we were travelling. The hotel had good reviews and an affordable rate. We were not disappointed!

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us!

Arrived approximately 2:30 pm, heading westbound at the start of our trip. No one at the counter to check in. We waited 10 minutes or so and then left. Even rang the bell on the counter a few times, nothing. Came back around 4:30 and there was a woman at the counter. Check in was quick but I had requested an upper floor room and we received a lower floor. When I questioned this, as the parking lot was still more than half empty, she said that the computer picks the rooms so that is why they cannot guarantee that a request will be met. Our stop a week later, heading home, was much better. Service was quick and we received an upstairs room. Breakfast on both occasions was good and the room was clean. I would stay here again as the price made up for the lack of service on our first arrival. I would rate the first stay as a 3 and the 2nd stay as a 5, so that is why I gave it an overall rating of 4.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for choosing us. We are very sorry about the check-in experience you encountered at the desk. We thank you for trying us again and giving us a second chance.

I booked it on line not knowing what to expect but was pleasantly surprised to find a really nice place. Newer and clean and comfortable at a reasonable rate. My only beef is that there's no ice machine on the second floor, minor but inconvenient since you have to go to the first floor, middle. The breakfast is like all the rest, average at best.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for choosing us. If we ever do any major constructional work to the upper level we will definitely install a second ice machine. Sorry this wasn't available for you now.

We stopped for one night on our way to South Dakota. We were given a room (#230) intended for a disabled person so it was a little different from a standard room. Sink did not drain and the shower was difficult to use. It was on the highway side of the building so was a little noisy for a light sleeper. Quite small too. Good breakfast. Plenty of parking. Fridge and microwave. Short walk to Applebee's and Hy Vee supermarket. Gas station close by. Overall an OK experience but not as good as I expected from some of the reviews.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We are very sorry about the room type you were given and for the sink being slow. I was trying to look into your reservation details to see how you booked your room. I wasn't able to find it. However, we are still extremely sorry for the experience you had at our property. I hope you give us another chance to have a better experience next time. Again, we apologize and thank you for choosing us.

Our go to place traveling back and forth between South Dakota and Indiana. They have upgraded and updated this hotel. New items on the breakfast menu. Very nice and clean and comfortable. Front desk staff very friendly. And our points were put on our account.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for making us your Best Choice to stay with.

Let me explain the title of this review. For one night this hotel is very good, I wouldn't want it to be my multi night destination hotel, then it would be average. Often hotels on the interstate are pretty bad. This hotel has new carpeting, beds and bedding. The check in went smooth and quick and cookies were set out for guests. We didn't stay for breakfast so can't rate that but the eating area is amazingly small. The reason we didn't stay for breakfast is the hotel had no tv or internet service due to storms from the time we arrived (4:30p) until we gave up hope of ever getting it and went to bed at 7:30p So woke up early and left. We thought they should have taken a few bucks off the price of the room but they didn't. The bathroom sink is outside that room which I don't like as is the bathroom light switch, which is annoying. The a/c unit made an annoying buzzing sound every time it went through its cycle.They should replace the towels which are worn. Still it's the best place we have stayed at in the area and would stay here again for a night when passing through.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for choosing us. We apologize about the outage of the Internet, TV, and cell phones (if you were a Verizon user). This impacted the entire town not just our guest. We let every guest know at check-in the situation about the service in the area unfortunately there were only a hand full of business in town with service. We do apologize for the inconvenience for you. We hope you would reconsider staying with us in the future. We hope next time we will have better weather for you.

This was a nice place. Room was very comfy and the breakfast selections were an added bonus. I thought this was reasonably priced for the quality of accommodations, we stayed in a whirlpool room. I would definitely stay here again.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for letting us serve you!

Stayed here on our last night of the road trip, and it was very comfortable. They offer complimentary tea/coffee and freshly baked biscuits in the reception area... Which is also the breakfast dinning area. With only 5 tables it makes it very cozy. Tip: avoid taking a room with a connecting door as sound travels

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us on your journey.

We are from Florida, in our mid sixties and travel by car extensively and I am a retired travel agent. We stay in all kinds of hotels. We stopped at this hotel on our way out west. What a good surprise!! The people were great, the room was huge and had been recently refurbished. We had a king suite with a sofa, microwave and frig. The price was very good!! It was quiet and the bed was comfortable. I would definitely stay there again if we are up that way.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us!

This hotel was an ok option to stay at, from what I read online people either destroy a place or make it seem wonder and then your disappointed, which this is neither. It's a place to stay with nice & helpful people working there.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you!

this place is awesome. I booked via th BW website-cheaper than thru Priceline. The entire place was very clean, GREAT pillows - I have neck issues so I am a pillow expert! I paid $40 less than the hotel I stayed at a month earlier - that place was loud at night. The AC fan was good as well. Applebee's is a short walk away too. Next time I stay in AL, this is where I will stay!

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for choosing us!

This is a very nice Best Western convenient to an interchange on I-90, very comfortable with a friendly pleasant staff. Rooms are nice and breakfast was very good and well presented. We were on our way from Wisconsin to Rapid City South Dakota and this was a very nice place for an overnight.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you!

Very kind staff, most attentive and helpful. Room was rather clean but plain--looked like some of it had been updated and some still needed to be done. The bed was very comfortable, however. Really nice TV. Not sure if the AC unit was working well; we were so tired and excited to almost be home, we honestly didn't care. They didn't have a luggage rack, which made us have to use all the other horizontal surfaces for suitcases.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for staying with us. Every guest room should have a luggage rack to fit a suit case on. I will check your room to ensure it is in there.

This location is great to stay at. Just off I-90 and less than a mile from I 35W. Very clean. Staff is very friendly. Breakfast is wonderful. Very reasonable to stay at as well. It's nice that they allow pets as well.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you!

This Best Western has just been completely remodeled. New carpet, new mattresses in all rooms we were told. Our room was very comfortable, attractive and clean. Beds were very comfortable. Staff friendly, helpful and pleasant.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you!

We stayed here on our way to Wisconsin. Newly renovated rooms helped make this a good overnight option in Albert Lea, Minnesota. Applebee's within walking distance made this even more enjoyable. The breakfast buffet had all of the typical hot and cold items. Pleasant front desk staff made us feel comfortable about our stay. Ask for a room away from I-90 for a quieter experience.

Excellent hotel! Only hotel on our entire 2-week trip with 3 double beds in one room. Brilliant! With a family of 5, this was such a nice treat. Room was clean and comfortable, and far nicer than several hotels we'd stayed at earlier in the week that cost twice as much. Fantastic value.

I would not stay here again. Confirmed room type does not mean anything to this motel. They suggested I go to another motel to try to find the type of room that THEY had confirmed to me. I feel that we should have been given the type of room that was confirmed by them. I would not have booked here if they had not offered the type of room I needed.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We did look into the history when this reservation was made. Unfortunately, this was an error when the reservation was made. We do stress to clients to look thoroughly through the detailed description before booking their room. If you have any questions or concerns, I would be happy to help you address any.

We stayed here for only one night during a family emergency. The hotel room that we were in was newly carpeted and very nice. There were 2 queen beds. We were given fresh cookies by the desk clerk as we checked in. We had to be up very early 4 a.m. because of surgery at the hospital so we asked for a wake up call which we were assured they would give us. Well, good thing we set our phone alarm because it never came. When we left at 4:30 there was no one at the desk. We called; no one came; and we left our room keys on the desk and left. Not happy about the super early morning staff (whoever it was). The room was fine. It is weird that the shampoo and soap isn't in the room with the tub and shower. Wash cloths also are hanging in the main room and not in the room with the tub. Seems strange.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We will take your opinions into consideration.

Stopped here on the way through town. Seemed like new carpet and mattresses in the room. Very clean facility, nice friendly front desk staff too. Didn't partake of the breakfast but it appeared to be standard "business hotel" fare with eggs, waffles, fruit, etc. Would stay here again.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us!

Nice rooms. However, A bit over priced as most hotels in Albert Lea area. We stayed only one night there. Nice breakfast area. I was glad to see hot tea as an option with the coffee. Comfortable beds, hot shower. Clean pool. Order a pizza from Jakes!

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for choosing us during our most busiest season. We are happy to have been able to accommodate you while passing through town.

Overall hotel is OK. However, DUE TO NO FAULT OF OUR OWN, WE WERE LOCKED OUT OF OUR ROOM FOR SEVERAL HOURS. We were on a time schedule. My son and I went to the pool while my husband went to pack car. Door lock malfunctioned and even staff couldn't get in. Nor maintenance. Had no cell phone to call anyone. No keys to go anyplace in car. No purse or wallet to buy anything. No towels at pool. Had no clothes to change into. So I got really pruny (rather than sit there and freeze). Staff did bring towels but no apology. I mentioned as we were finally running out hours behind schedule that a comp was in order. She offered me about $10 and said someone from management would CALL ME. They did not. I emailed the hotel 4 times, leaving a week or two in between and finally decided they did not care to address the issue or deal with a customer who may end up stopping in this area several times a year and will NEVER stay here again after this blatant lack of customer service and disregard for hotel guests! Really poor way to run a business!

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Hi funnyhappycheryl, I am very sorry for no contact made by myself. I was not aware of this situation. I thank you for letting me know about the issues that occurred at our property. I am happily available to talk with you about your concerns. I have not received any emails regarding this issue. Perhaps you may have the property management software's email which can only generate sent emails. We won't be able to see any emails sent back to that email address. I can get you my contact information if you call the hotel direct. Thank you. Again, I am very sorry about this issues that occurred and any inconvenience this caused. I will stress to all staff members how important communication is and how it reflects back on all of us as a team. Please feel free to reach out to me.

its a clean, quick off the freeway, easy and staff was friendly loved the cookies in the evening, didn't get a chance to use the pool and there was no hot tub. all in all easy on and easy off of freeway. the value breakfast helps with getting back on the road for tavel

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for picking us to stay with in Albert Lea, Minnesota. Have a great summer!

I made reservations well in advance for a weekend that was very busy with sporting events. On the day I was to check in I called to let them know I wouldn't be checking in until 9:00 p.m. They didn't have a reservation for me. When I said I had a confirmation number I was told my room was cancelled but they couldn't say by whom. - The only saving grace...They got me a room at a different hotel. Hmmm - perhaps that worked out better! I give 2 because I did get a room at the other hotel and was very satisfied with my stay there! :)

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We are very sorry there was extreme confusion regarding your reservation. We are taking precautions for you and every guest in the future. We thank you for choosing us.

This was an easy place to find, just off the interstate, conveniently located. The rooms are clean, beds comfortable and very close to many restaurants for your choice. Included breakfast was delicious. If in the area, this is a great place to stay and very reasonable rates.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for picking us on your journey.

Very pleasant stay, polite staff, good breakfast, overall, I will be making this hotel my place to stay overnight on my way back home from my Wyoming trips each summer. I have two small dogs, and they supply a good amount of outside areas to be able to walk them. Plenty of close places to eat, and a close gas station to fill up on in the morning. I also loved the fact that this gas station has a Caribou's next door.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us!

Right off the highway. Clean room. But poor lighting in shower area. Our room had a good sized refrigerator, Kurig coffee maker, and microwave. I did hear the highway traffic all night long though. Comfortable beds. Lobby/breakfast area is small. Walking distance to grocery, gas station, restaurants. We didn't use the pool but it looked clean/small. Staff was very friendly and attentive.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for choosing us!

Traveling across across country on a family vacation-staff was super friendly (especially Donovan at the front desk!), rooms were clean, beds and pillows were very comfortable and the breakfast was good. Kids enjoyed the indoor pool and fresh late night cookies! **Wish they had lids for the coffee cups, though.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for staying with us. We apologize we did not have lids available this time. Next time you come through we will for sure have them. Today or tomorrow we will be getting the order in. Thank you for your patience.

This hotel is going through some renovations so you have to be prepared for work going on around you. There is a strange odor in the hotel from all the new carpet they are putting down. Breakfast area was clean but very small and the selection is small. Staff was very friendly and helpful. There isn't much to choose from around here for lodging or food so this is a decent choice.

Upon Check-in was told no hot water & not sure when they would have it on, could only get 1 car at a time under carport due to large rolls of carpet laying there. Several parking spots taken by dumpsters and materials. B-fast area has 5 tables, 2 tables are almost touching counters, there is no comfortable way to eat in there. You are either being bumped, or waiting so long to get food it would be quicker and easier to go to McDonald's across the street! 200+ room hotel can NOT have such a small b-fast area & expect it to work- people got frustrated & just left!!

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We are very sorry for the inconvenience during your stay. We have fixed all these issues. We hope you give us another chance in the future. Thank you for staying with us.

Nice room,clean, indoor pool, friendly front desk staff and reasonable rates. Like most best western hotels. Also had a nice breakfast with a lot of choices included. Good choice if passing meg through Albert Lea Minnesota. Convenient to the hoghway

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We appreciate your choice for choosing us. We hope the rest of your summer is just as good as your stay with us was. Thank you!

Very nice hotel. Staff at ch.eck-in was very friendly and helpful with interesting facts about Minnesota and its history and people. Room and amenties were very nice. Hotel was easy to find off expressway in convenient location. Breakfast was ok but sausages could have been more well done and browned. Nice set-up. would stay here again. Good value

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us We are proud to serve you. We will keep up with the sausages and make sure they are a little more cooked. We thank you for everything you have shared with out online travelers. Have an awesome summer!

easy to find. in the middle of other business like food and gas stations and grocery store. Friendly check in and fast friendly check out. clean room regular size shower and toilet not the tiny small ones really liked this. good breakfast

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We appreciate your business. Have a safe and HAPPY 4TH OF JULY!

We stopped at this Best Western on our way to Chicago. Great stop. Right off I90 E. Super clean, friendly staff, comfortable beds and pillows, and quiet. The breakfast was fresh and good, everything was well stocked, which was not the case at other stops we made along our trip. I highly recommend it.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. Have a HAPPY 4TH OF JULY!

I felt like I was staying at a Marriott. There was a Keurig in the room. I've never seen that anywhere. The bed and pillows were really comfortable. Breakfast was yummy. A great road experience. I would stay here again!

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We appreciate your business and look forward to your return.

The hotel was very good for the price, rooms were nice size and comfortable. Air condition was very good. The fitness center equipment was not working properly as the cables work not working on the machine. The breakfast was not as good as other Best Westerns that we stayed at. Location very good

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We looked at these items for you. We thank you for letting us know. Thank you for staying with us.

Clean and friendly. Provided with a pet friendly room with easy access to exit door. Cookies provided for grandchildren and pet treats for dog. Easy checkout. Easy access from interstate with a McDonald's just a short walk away for a meal. Pool was very nice.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us!

Motel was easy to find off the expressway. We were greeted warmly and were offered some delicious fresh baked cookies! It's a very clean and modern motel. Nice rooms with a micro wave and refrigerator. We had an excellent stay!!

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We hope you come back soon to see us again.

We have stayed at this hotel on several occasions and have been so impressed with it. We had a great, clean room this time and the front desk employee was outstanding. However, the maids walked in on us without knocking and the breakfast area employee was plainly rude. I told her the milk pitchers needed to be refilled and she replied, "Well that's just too bad". She did refill them as we were leaving the breakfast area, probably 15 minutes later. I still believe this hotel is the best stay in Albert Lea- hopefully the staff can receive some more training in customer service.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We are very sorry about the service when staying with us. We will go over as a team or policy to respect guest and their privacy. Thank you for choosing us. We hope you will come back to give us a chance to change your next stay.

This hotel was my home for 3 nights during my visit to Minnesota. I was greeted warmly and felt right at home. All the staff was friendly and made sure I had everything I needed. I will definitely stay at this location again.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for making us your choice during your travels to Minnesota. We hope you will come back and see us again.

We're came to the best Western on our way home from Mount Rushmore. It is a very nice place and going through a new remodel. Bed was very comfortable and the breakfast was very nice. Also all day long fresh cookies and coffee. I would recommended to all.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for stopping in on your vacation! Have a terrific summer!

Clean & updated room, comfortable beds, nicely maintained property, friendly & fast service and outstanding, delicious breakfast with a wide variety of hearty choices. Only small negative - kids thought the pool was too small and the water was too warm and had an odd smell/taste on their lips.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We are thankful to have you. We will adjust the heat in the pool to be colder. Also, we will check the pool over thoroughly for anything out of the ordinary.

Best Western Plus at Albert Lea was nicest place we stayed at on a 10 day trip to the west .The price was reasonable for what we received .It was located close to a shopping mall right off interstate . You not only get a really nice room but a good breakfast . A definite destination if in area .

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We are blessed to have you choose us on your trip. Thank you!

The trip was for a family reunion at a nearby farm. Our family will get together usually once a year. My wife and I prefer staying in a hotel for comfort and privacy. It's easier than trying to stay with other family members.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for choosing us. It was a pleasure to have you stay with us. We hope to see you again next year.

They go out of their way to make your stay enjoyable. The grand children had such a good time in the pool and totally enjoyed the breakfast. The staff was very friendly to our grandchildren and if you're a grandparent you know how much this means

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We appreciate you choosing us to share your summer fun with. Enjoy the sun!

Front desk person very friendly. Fresh cookies in the afternoon. A Kuerig coffee maker in my room - great idea. Room was clean and quiet. Breakfast was more than adequate. Parking was easy and the hotel is very close to the Interstate.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us! Safe traveling this summer to you and your loved ones.

I was very happy with our stay at this Best Western. We were traveling as a family with our two dogs. The room was spacious enough to comfortably accommodate all of us. The room and hotel in general was clean The full hot breakfast was a nice bonus. My only complaint is that our bed had a distinct dip in the middle.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you very much for staying and choosing us! We look forward to your return in the future. We apologize a bout the bed not being very comfortable. We are pleased to tell you we will be replacing all the beds in the entire hotel.

The service was great at this Hotel, rooms were clean. Breakfast was good. The beds were comfortable. The only problem we had was the upstairs guest was making a lot of noise late at night. It sounded like a child running back and forth, but we did not call the desk to complain so it was not the hotels fault. Next time, I will call so they can remedy the situation.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for understanding the noise. We appreciate your business and want you to be comfortable when staying. We are here to take care of you. Thank you for choosing us. Safe travels this summer!

This was one of the best Best Western motels that I have visited. The staff was so kind and caring, going out of their way to make this a most pleasant experience. Extremely reasonable price, especially for a BW "Plus".

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We highly appreciate your stay with us. Thanks for choosing us! Safe travels!

Good rate for the hotel but the mattress was soft and lumpy. The complimentary breakfast was good. This was a mid-point stop between Oklahoma and Michigan. The room a large Jacuzzi tub in the bedroom which was different in a good kind of way.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for your reviewing your recent stay. We thank you for choosing us. We would like you to know we are going through and changing out every bed in the hotel. This up coming month we will be installing new carpet and beds. Also, look forward to more improvements to come.

This hotel was extremely accommodating to us. We arrived with no reservation at 4:30 in the afternoon after having driven for 12 hours. The greeted us pleasantly and were able to get us a room with all of our requests. Hotel staff very friendly and helpful. The breakfast was above average and the rooms and facilities were very clean and well kept. We will stay again at this Best Western Plus.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We thank you all very much for choosing us.

I had a very large group of people staying several days at the Best Western Plus is Albert Lea. We had constant changes and Amy and her staff were always very accommodating. There was always staff at the front desk who were cheery and helpful to our needs. If we had questions about needing stuff around town Amy was very knowledgeable and able to tell us where to go. My hotel room was very clean and looked to have been remodeled recently.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We enjoyed your group and we look forward to your return one day. Good luck from our staff to all of you on the commercial.

We had a nice one night stay.the hotel is nicely updated and comfortable.the lounge chair however is a different story.it has to be 20 years old and totally worn out.not typical of the rest of the hotel thankfully.the breakfast was good also.waffles,biscuits and gravy,round shaped eggs for breakfast sandwiches,and more.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us. We are terribly sorry about the chair in the room. We will look at this right away.

The breakfast was wonderful--hot and full of variety. In fact, this is the first place I've ever been able to find Chia Tea in the depenser--thank you! And the lady whom check us out was oh so very friendly and polite. The check-in was fast and friendly also. We slept like a log.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us!

Very friendly staff and hotel was in good shape. The king bed rooms are very nice for anyone on a business trip with plenty of room for a laptop to work on at night and even a recliner to relax on. The room overall had a good amount of space. I didn't have time to check the pool out but it look nice.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you very much for choosing us! Safe travels!

We've stayed at the Best Western several times on our way to see our daughter in college. Good halfway point. Amy at the front desk is always great to work with and the staff are always helpful making sure you have everything you need. The rooms are always clean and comfortable

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us!

This hotel was much better than the last one we chose in Albert Lea. It wasn't awesome but it was comfortable enough and pretty clean. The beds were nice but there were no real blankets just thin sheets and many layers of them. The room was a little small and the bathroom was just ok. The shower worked well and there was a keurig in the room which was a nice treat. Breakfast was average; no real "healthy" options besides apples and bananas. Staff were very friendly and we enjoyed our stay just fine.

Very good newer hotel with a very nice pool, nice helpful staff. Bedding smelt clean as soon as we walked into the room, unlike many we've stayed in. The breakfast was better than usual, with a wider choice than we've come to expect, and all at a good price. There's a choice of 4 or 5 places to eat all within a very short walk.

My husband and I did not expect the hotel to be this nice compare to what we paid for. The hotel lobby's appearance is almost like a 4 star hotel. The receptionist this morning when we checkout is super friendly and accommodating.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We appreciate you and your family for choosing our hotel. Our staff members thank you for your business.

Booked this on TripAdvisor as we travelled through MN. Nice newer hotel, very clean within walking distance to restaurants, and free breakfast. Will try to stay there on return trip if timing works out. Easy access to I-90 allows quick departure as we travelled on the next day.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us!

I would highly recommend this hotel I-90/I-35 in Albert Lea, MN. Wonderful amenities, close to the freeway, clean rooms and very comfortable bed. Breakfast was more than I expected and ran from 6 am to 10 am, longer than some.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us during your travels!

The staff were extremely friendly. The decor of the hotel was really nice. I asked my husband if they would notice a picture or two missing from the hallway. They also had a really nice station that you could go to at any time [we checked in about 1 a.m. from the road - I specifically Googled Best Westerns and we drove a little further to stay here - we were not disappointed] that had coffee, tea, hot apple cider, and cookies. The bed was comfortable. This was the first hotel I found with a recliner in the room. I'm disabled and usually sleep in a recliner as lying flat is difficult. The recliner was a pleasant surprise but I was a bit disappointed that it didn't recline completely. it was great to just put your feet up but not so much for lying back to sleep; but it could have been me and not the recliner. I would definitely recommend this hotel though.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us! We appreciate your business and hope to see you again soon.

We stayed on a Friday night in room 121, which is right next to and shares a wall with the lobby. We could hear conversations in the lobby after we went to bed. Of course there was also a kids baseball team spending the night and they were a little rambunctious knocking on random doors and just being boys. Other than what I mentioned above , the hotel itself was very nice and comfortable. The staff was attentive and courteous, and when we told them about the lobby noise they immediately handled it.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you very much for staying with us. We are happy you chose us. We are very sorry about the inconvenience you experienced on Friday night. Thank you for being understanding about the team. We are pleased you brought this to our attention right away. Thank you and safe travels.

All good. Used handicapped room due to wife's surgery. Breakfast was excellent and timely. A wheelchair would have been helpful for our situation with wife just put of surgery. Temp and cleanliness of the room was good as well. Bathroom well lit and clean.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for staying with us on your way back from Mayo. We are very sorry we did not have a wheel chair available for you and your wife. I am very happy you used the desk chair form the room. We will look into investing one for our property.

Comfortable and Clean. The bed linens and towels were crisp and nice. The pillows have seen a better day or two but not unsatisfactory. Room had a fridge and microwave that were clean and functioning. The overall hotel was up to date and clean. The staff was pleasant and helpful. I did not try the breakfast. The hits also has a indoor pool and a fitness center. I did not use either of those facilities. The hotel is located next to highway but I did not have any sound issues at all.

Amy L, Front Office Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We like you shared both pros and cons about your stay. We will be happy to improve the cons during your stay. Thank you for bringing these issues to my attention. We are very happy you stayed with us. Safe Travels!

Overall good stay. For a good price, we received a king bed with a whirlpool in room. Bed was comfortable. Pool was in good condition. Front desk was pleasant. Breakfast was also good, orange juice was great! Overall, a little more than I expected from a hotel of this class. Would recommend this to friends when visiting.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you very much for the opportunity to have you experience the Best Western Plus in Albert Lea, Minnesota.

It was a pleasant and comfortable 5 night stay. The location is good and the hotel is easy to find. Direct exit and entry to I-90. The room was good. The breakfast was sufficient. Friendly people. What else can I say - it was worth the stop.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We thank you so very much for the opportunity you gave us to make your experience at our hotel the best it can be. Thanks again!

Excellent service and the room was very clean. We were very pleased and would stay again.My husband has MS and the staff did their best to assist us with his needs. The hotel was close to a mall and had eating ;places nearby which was convenient for us also.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for giving us the opportunity to have you with us.

Second stay at this hotel and both have been comfortable with friendly, helpful staff. Good value for the money. Standard continental breakfast with decent quality and quantity. Seemed very quiet in spite of being pretty full.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for reviewing us. Safe travels!

Abandoned the freeway into Albert Lea in a ice and snowstorm; at 11 am. Stopped in to see if a room was available that afternoon and the frost desk employee offered early check-in, which was so appreciated. Spent the day in the pool, which is incredibly warm and clean. Rooms are bright and clean, great beds, nice refrigerator and microwave. Neighboring lodging ws $20 less but don't do it; this is a great choice, really nice cleaning service and all employees were very friendly.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you so very much!

On our return trip from Oklahoma we always stay in Clear Lake, Iowa and somehow this year I mistakenly made the reservation for Albert Lea, MN instead! Turns out it was the BEST mistake I ever made. Easy to find, close to shopping, restaurants & gas stations and the BEST added bonus? They still have a Godfathers Pizza in Albert Lea so of course we ordered for delivery to the hotel and I posted on FB about it, well all our friends back home were so jealous because our Godfathers closed 4 years ago. As far as the hotel goes, front desk staff very friendly and informative about the area. Clean Clean Clean lobby and room, very comfortable beds and clean bathroom. I was VERY impressed and think we found a new stop for our travels home from Oklahoma!!!

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
My team and I are so pleased you loved your stay as much as we loved sharing the experience with you. We wish you safe travels. Happy Easter to you and your loved ones!

For 70.00 I wasn't expecting a lot ,but I think they could have done better. It was nice having a mini frig, kruig, and microwave in the room and the bed was okay. However, the room is outdated. Especially the bathroom (the ceiling was peeling & the fixtures were rusting!). The rooms have thin walls! You could hear everything around & above us. Someone simply walking above us could be heard loudly. Needless to say we didn't sleep well:(. We were not offered wifi or given a code, so that was dissapointing too. We've stayed at other best westerns and had better experiences. Also, the whole town closest down early (fast food and all). So if you arrive after 10-11pm and are hungry plan on hitting a 24hr grocery store (Hyvee & Walmart) or a gas station.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We are very sorry about the experience you had at our property. I will do my investigation to see what room you were staying in to fix these issues. We sincerely apologize for the noise. We also apologize for there not being anything open to eat around the time you arrived. We will be using your feedback to implement changes for the future.

Exceptionally clean room, comfortable bed, a Keurig coffee maker in the room, and excellent service are just a few of the reasons I found this hotel to be a great value for the price. We stayed there on a Saturday night, which is often a noisy night for hotels. You could have heard a pin drop. Made for a restful night and a good start to the day. The wifi signal was strong and the service reasonably fast -- I've had much worse (and more expensive) service in 5 star hotels. For the weary traveler looking for a reasonably priced place to get your head down for the night this Best Western is worth the price. Would definitely stay here again.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for staying with us!

We got a great room for 2 adults at a great price. The staff was very friendly and helpful. Adequate hot breakfast... Had to do laundry and front desk had the change, detergent and stiffener promptly and friendly.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
It was wonderful to have you stay with us!

Being a BW rewards member they are generally my first search when in need of a hotel while on the road. This property came to my attention and I was attracted to the very reasonable price. Since this was to be a one night stay, I wasn't too concerned about the quality of the accommodations considering the price was right. Additionally the BW brand has quality standards that I am comfortable with. I was pleasantly surprised to see that this is a very well maintained property with very nice decorum for the price. I recommend this as a place to stop for the night if traveling between Iowa and Central MN

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you!

To each employee at this hotel, YOU WERE AWESOME! My family and I were treated more like family from the time I made the FIRST PHONE CALL to this hotel. Thank you all SO MUCH for going above and beyond to make our stay there very comfortable. Much like being at home. You were so helpful and accomodating! Thank you SO MUCH FOR ALL YOU WENT OUT OF YOUR WAY TO DO FOR US! IT WAS GREATLY APPRECIATED! GOD BLESS EACH OF YOU! :-)

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you all so very much for selecting us out of over 20 different hotels you all could have chosen!

Our room was very clean. The breakfast was good. The staff was friendly. The location was great near restaurants and shopping. I stayed with my 1yr old and we had a great experience. We will definitely recommend this hotel!!!

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for staying with us! We are glad you enjoyed your stay!

This is one of our favorite hotels in the area. There are Restaurants nearby which we can walk to. It has Good parking when we are pulling a car. I really enjoy the Kuerig coffeemaker in room. They also have cappocino maker for breakfast.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you very much. We enjoyed your company during your stay!

The breakfast area was very tiny and a lot of people were crammed in. I believe I have bed bug nights which suck. The pool was very warm which was a plus. The room was nice except that the shower curtain would not stay up also the lights were very dim in the bath room

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for staying with us. I'm sorry you had bites on you. I am proud to say we did not find any signs of bed bugs. For you and future guests we took precautions and treated this room and several other rooms around it. We are sorry this occurred. I recommend travelers to visit the national pest control website to learn more and better educate our travelers. We recommend when traveling this hockey season to educate your team about traveling safety to each hotel property. We thank you for your business and hope to see you again in the future.

We were passing though and needed a place to stay. This was the average hotel. Positives: - It was clean - Staff was friendly Negatives: - Breakfast area was very small. Only four tables to sit and they were crammed in. When I went to get some food there was minimal space between the counter and the people at the tables behind me. - There was an older lady who seemed to be the kitchen staff, she was in street clothes and at first I thought she was another guest at the hotel. She just sat at one of the tables and hovered over you as you at. Like the lunch monitors back in elementary school. It was a bit odd.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
I am very sorry about your experience at our property. We are making changes to the breakfast area. We hope you will come back soon to see the changes we will be soon making.

Stayed here based on price as they were $20 cheaper than comparable hotels, did have a dog so additional $20 was added to bill which was expected. This is a older motel that has been updated in areas. 'Pet Friendly' Room was clean and showed no signs of other animals being there in the past. Pool area was older and had no hot tub, although pool felt like a hot tub, it was nice. Breakfast had several choices and was ok, not great. Staff was friendly. Not a bad experience but would not stay here again.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
I am glad you were pleased with some of out amenities. We would love to hear more from you if you would contact us at our property about your stay we would be glad to hear what we can improve.

We have been staying exclusively at Best Western hotels during our 5000 mile Holidays trip. This stay was several days ago and the memories are somewhat vague. This actually speaks volumes as overall our stays have been very favorable, which means that the Albert Lea hotel lives up to the standards we expect and there are no unpleasant surprises. The staff was professional, rooms clean and no negative events.

Just passing thru, roads were bad and pouring rain. Needed a place to stay for the night. Staff were very friendly and the place was very clean. Would stay again. Prices were very reasonable, considering that when you are traveling thru and only need a place to sleep and shower.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing the Best Western PLUS during your travels.

Clean, quite and friendly helpful staff. Good breakfast selection. Warm Pool temp was a plus for me because I use it for exercise therapy! Building could use a few updates but was well kept. Price is average but have stayed at worse hotels for more money!

Very pleased to stay at this clean hotel. Especially since my mother cannot walk far. The hotel booked our room close to the entrance and I was able to park in the disabled spot; with a view and easy access to our vehicle parked right in front of our window. Ideally located for any type of shopping and dining. Very easily accessible off/on the freeway, within minutes. Delicious daily baked cookies and beverages offered during the day at no charge. The breakfast was delightful and plentiful. The indoor pool is available to disabled persons and our particular room had an ample walk-in shower also equipped with seating and grab bars making our stay very efficient and comfortable. Additionally, all the staff (especially our receptionist, Debbie and the morning breakfast cook) were friendly and helpful. We also enjoyed Harold's, Jake's delivered pizza and Zambora.This will be our stay over spot for our future trips to the western part of Iowa. Thank you all for making a long trip into a nice, memorable vacation.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
We thank you for sticking to the right brand. We hope you and your loved ones have a safe and Merry Christmas. Happy Holidays!

My husband and I were just passing through on a road trip to visit family for Christmas and found this lovely hotel! It was very clean and the staff was so friendly and welcoming. They had a wonderful pool, which we enjoyed and a great hot breakfast. Our room was clean and well stocked with towels and many pillows as eel as a Keuerig and many coffee and tea choices! We had a wonderful and restful stay and would definitely return!

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank so much for staying with us this wonderful holiday season! Merry Christmas!!!

Breakfast includes REAL MILK... Whole and 2%. Decent property in a good location. Make sure you check the motel's website as well as the discounters - you might be surprised. I am happy to know that Best Western is getting over the milk myth especially in the middle of dairy country. California sells Raw milk in grocery stores and the motels serve whole and 2%. I really appreciated that during my stay.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for choosing us! We are very happy you liked the milk selections during breakfast. We hope to see you again soon.

The staff at the BW was very good. We had a very nice and clean double room. The bed was real firm which for me is a good thing. Although the fitness equipment wasn't the best by a long shot, it did the job. The breakfast was typical and enjoyable. Overall I commend the place for interstate travelers.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for making us your stop during your trip. We appreciate your business!

This hotel is very nice and the bed is really comfortable! The staff is kind and caring because my son recently had surgery and he was on crutches. The staff did everything they could to make his stay easier. They made sure he was in a room on the 1st floor and offered to bring him anything if he needed it.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you reviewing us on Trip Advisor!!

Clean, quiet, large king room, good price. Nice single serve Keurig coffeemaker. Plus the best in room coffe we had so far. Room has frig, no microwave, but all other expected amenities. Easy off I90 with plenty of nearby restaurants. Friendly front desk and efficient check in.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you very much for staying with us! For the future so you are aware, we do have microwaves in each guest room. Thanks again for everything.

Large clean two bed room w/fridge & micro right off I-90. Good deal for a good room. Location is just off of I-90, and a main north-south street. Walking distance to a Hyvee supermarket and next door mall.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for making us your stop when you came to Albert Lea!

This hotel is a great place to stay. Clean, comfortable, staff is friendly. The only complaint is that they wouldn't put my stay on my rewards card because I booked through Trip Advisor. Breakfast was a nice variety and the WiFi worked great.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for staying with us. We appreciate your business. Thank you for mentioning the reward points. You are able to get reward point even though you booked through tripadvisor.com. I will make sure you get your reward points credited to your account.

The staff is excellent, they are friendly and helpful! The hotel and the rooms are always clean and well maintained. The pillow top beds are so comfortable! The hotel is near restaurants, shopping, theaters; great location.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank You very much!

Room was large able to accommodate wheelchairs Beds were comfortable. The bathroom was equipped with hand rails and exceptable for handicap mobility. The morning breakfast was up to the standards expected for BW

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you for reviewing us here on Trip Advisor!

This is one of the motels we have stayed in. The cost of the room was quite reasonable, but the property and service were outstanding. Great breakfast, helpful and friendly staff, comfy room, and exceptionally clean.

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
As a team, we all thank you for staying with us!

We were looking for a place to stay on our way home from the Black hills going home to Chicago, we checked the internet and this Best Western showed up. We were happy with the hotel and the room was clean and updated. We also didn't want to pay what the rooms were going for in Rochester or La Cross so we were happy to find this Best Western. The price included a great hot breakfast and also the employees were very nice and helpful in finding a place for us to eat for dinner. Thanks to all of them, we try to use Best Western when we can. Barb & Rich

Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review
Thank you being loyal to Best Western Branded hotels.