SureStay by Best Western New Inn Richmond

I will start by saying if you are ever staying in a hotel when a severe storm hits and the power is cut everywhere this is where you would want to be!! Yesterday a huge storm hit and the power was out from 12pm. The hotel called to alert us and kept in contact through text messages with updates. When we got to the hotel in pitch darkness the managers were walking around with torches, offering assistance and asking if we wanted a refund. I was given a candle and offered a sandwich. They were the kindest couple and when the power was restored at 10pm they came back around to check if we needed anything. The rooms may be a little outdated but they are clean, has a microwave, toaster and kettle. The towels are soft and fluffy and I wouldn't hesitate in staying again at a wonderful and caring hotel

Great location, close to everything in Richmond, room was very clean and comfortable. Manager was wonderful, friendly and helpful, he even arranged an early check in for us as we had to get ready for a wedding. I would definitely stay here again when in the area.

Comfortable Motel, very large rooms, clean and very quiet. We usually stay here when we go to Richmond as convenient and close to everything. Highly recommend

Neat & tidy. Had a 3 nights stay and to my surprise the bed was made up after the second night, the fridge restocked with water and clean towels were provided. Just lovely. We were tossing up staying longer and in the end decided to book and extra 2 nights so we could see the sights further. Happy to recommend

Unfortunately I didn't get to stay here. I was at a local event and arrived at the room late at night, after booking and paying online that day. I arrived late at night and was given the pin for the electronic door at my room, and as I walked in - a lady woke up! Both of us given a huge fright. Eventually got hold of the owner on the phone, and the booking.com website showed vacancy when there was none. Completely understand the mix up, but the owner was a bit rude on the phone about it. He said he'd tried contacting me all day, turns out my phone had blocked the number as a potential scam (telstra) but I'm sure with booking.com the motel can also message the customer, as I'd messaged online to ask about the late check in. I just felt the owner could've handled it better on the phone. And then I also had to find other accom myself - which wasn't that easy late at night. The one good thing was, the owner did refund me himself over night instead of going via the booking website and taking longer. The owner also txt message me asking me to still leave a 10/10 review, but I need to be honest as it is a safety issue and unprofessional response and he became abusive via message although I was polite and honest about it. He messages with "loll" as well

Fantastic Stay, easy checkin great communications. Made you feel very welcome. Our room was large, well equipped. It was spotless. One of the cleanest bathrooms and rooms we have stayed in. I asked for an extra towel and was greeted with a smile. Thankyou delivering amazing service and we will definitely be back. Great location, walking distance to shops.

Fabulous place in Richmond with massive rooms and impeccably clean. New owners have have everything running like a well oiled machine. Our go to place in Richmond from now on! The location is also outstanding walkable to everything. Also rooms are quiet.

We chose the Motel based on the reviews on trip advisor. Our stay was excellent, the room large well appointed and extremely clean well maintained and comfortable. It is very close to shops restaurant s and easy to find. Definitely will stay again and recommend to others