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Vorteilscode

Best Western Plus Hotel Waxahachie Inn & Suites, Waxahachie

4.5/5  - basé sur 229 notations.
1701 N Highway 77, 75165-7868, Waxahachie, United States - Karte ansehen

Das Best Western Plus Waxahachie Inn & Suites befindet sich in der Nähe der Southwestern Assemblies of God University. Auch die historische Altstadt von Waxahachie ist nicht weit entfernt, und das Ellis County Museum, der Getzendaner Memorial Park, die Rennstrecke Texas Motorplex (Dragster-Rennen), das Ellis County Fine Arts Museum und das Texas Music Theatre sind in wenigen Minuten erreichbar. Nur eine kurze Autofahrt trennt Sie von Sehenswürdigkeiten wie der Konzert- und Sporthalle American Airlines Center, dem Dallas Market Center (DMC®), dem Zoo von Dallas und dem AT&T Stadium, dem Heimstadion der NFL-Footballmannschaft Dallas Cowboys. In der näheren Umgebung befinden sich verschiedene Restaurants und Bars, darunter das Restaurant Campuzano's, das authentische mexikanische Küche serviert. Zur Ausstattung des Hotels gehören ein köstliches kostenloses komplettes warmes Frühstück mit Kaffee, kostenloser drahtloser High-Speed-Internetzugang, kostenlose Ortsgespräche, ein Business Center mit Fax- und Kopierdiensten, ein Swimmingpool (im Freien) und ein Waschsalon für Gäste. Alle Gästezimmer bieten Mikrowelle, Kühlschrank, Kaffeemaschine, Schreibtisch, Flachbildfernseher, Haarfön, Bügeleisen, Bügelbrett und Kabelfernsehen. Machen Sie das Best Western Plus Waxahachie Inn & Suites bei einem Besuch in Waxahachie zu Ihrem zweiten Zuhause. Unser freundliches Personal freut sich darauf, Sie bald bei uns begrüßen zu dürfen. Genießen Sie Ihren Aufenthalt!

Best Western Plus

Hotel Waxahachie Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Freibad
    Freibad
  • Klimaanlage
    Klimaanlage
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
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Bewertung unserer Kunden

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Certificate of Excellence 2018
Gebildet aus de 229 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
151
Sehr gut
45
Befriedigend
14
Mangelhaft
7
Ungenügend
12
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
8
Alleinreisende Alleinreisende
11
Familie Familie
86
Geschäftlich Geschäftlich
43
Geschäfts-<br>reisende Geschäfts-
reisende
77
Geschäftsleute Geschäftsleute
49
Geschäftsreisende Geschäftsreisende
58
Paare Paare
24
Reisen mit Freunden Reisen mit Freunden
22
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Don't Stay Here"

1
07/09/2018

First room (220) the toilet seat was off and the table was CHEWED through. See picture...how did housekeeping not report a toilet seat off and a table that a dog gnawed through? I reported it and was moved to 118. Roaches in bathroom which I reported, next day more roaches on the towels in bathroom, on the little loveseat, and a dead one by the refrigerator. I reported it, the desk clerk wrote it down...yet neither the GM nor the office manager bothered to call or email or say anything to me. Clearly they aren't responsive management. I completed the post-checkout BW survey and got a canned, "We hope you'll give us another try the next time you are in town" or something like that. The office manager that (was compelled to?) responded to the survey didn't even acknowledge what was in the survey. If the work schedule wasn't so packed I'd have left after night one. As it was I stayed here three nights. Three miserable nights. Can't believe this place is considered a BW "plus" property. Don't stay here, management is not responsive to what you report to the Front Desk (do they even check with them?), professional or caring.

"A Real Disappointment - How is this a BW "Plus" Property?"

1
20/08/2018

First room they gave me (220): toilet seat was OFF, and the table in the room was shredded/looked like it had been chewed by a big dog. Damp odor in the room completed the experience. Second room they gave me (118): roaches. I killed three big roaches in two days. I shouldn't have paid for the room. Sara at the front desk was very nice and commiserated with me for the problems with my stay. I am a BW Rewards member and will write the GM. I don't know how this is a "Plus" property. Even the TV remote was a problem -- wrapped in tape because the back piece was broken. Very unsanitary!!

"Thrid Floor Smells like smoke"

2
17/08/2018

Stuck in a room next to vey heavy smoker that made the hall smell and since we were next door it was very bad to the point of making us sick. The stairwell was dirty and beds are hard. Ask for a late checkout and was only given till 12:00.

"Worth the Stay"

4
05/08/2018

Overall, a nice hotel for your traveling needs. Appearance of the hotel is nice and inviting. Beds and rooms are clean and comfortable. I traveled for business and was very pleased with having a quiet room to work in.

"Very Nice Stay for a Great Price!"

5
31/07/2018

Nicely appointed rooms. Our experience was excellent from check in to check out. Friendly staff, nice facilities, great beds! Our child is contemplating attending SAGU and this hotel will be a go to for visits if she decides to attend.

Raj B, Manager at Best Western Plus Waxahachie Inn & Suites, responded to this review
Thank you Kristi! We are glad to hear you enjoyed your stay. When making reservations, make sure and mention you are visiting SAGU and will can offer you 10% off our Best Available Rate for that day.

"Weekend"

5
22/07/2018

Took a weekend trip to Waco and booked here. The check-in clerk was very polite and courteous. The room was comfy and their way plenty of room. The shower was nice and different, for me, no door or curtain. Stepped inside and then stepped around. Very nice place.

"Not up to par"

3
17/04/2018

It was a family stay and it wasn't quite up to par in our opinion. The so it conditioner didn't have the constant fan option, and there wasn't any non-dairy milk options for cereal. Our son has a dairy intolerance so that was an issue for us. On a positive note, the beds were comfortable, the air was cold, and the water was hot for showers.

"Nasty"

1
13/01/2018

Thank goodness we only spent one night. Entire second floor smelled incredibly bad including our room. We complained- nothing. We went to dinner and it still reeked when we returned. We complained again after we sought out the source was a full trash can near the elevator and were promised again for remedy, even pretending to call someone. Later that night we checked and nothing had been done. Back to the same woman with a stern complaint. She promised she'd take care of it herself, right then. Nothing!!! Damn thing finally emptied at 8 the next morning, we witnessed. Wanted to sling the nasty trash over the front desk! Appalling!!! Never going back!!!

"Pleasantly Surprised"

5
20/11/2017

I originally chose this hotel for convenience to our business location. I had not stayed at a BW hotel before and I was very happy with the overall cleanliness and appearance of this hotel. The staff was super helpful and friendly. We will definitely be using this hotel for our business travelers in the future.

Tesa M, Director of Sales at Best Western Plus Waxahachie Inn & Suites, responded to this review
Thank you so much for taking the time to let us know about your stay, I am pleased to hear you enjoyed your visit with us. Our entire staff is committed to providing a wonderful experience from start to finish. I would also like to thank you for mentioning the cleanliness of your room & the property. Our housekeeping staff work around the clock to ensure our guest rooms as well as public areas are clean and welcoming for all of our guest. I am excited to hear that you have selected us for all your business needs, we look forward to seeing you again soon.

"Just the ticket"

5
17/11/2017

I was in town for the annual Vetearn's Day event and made reservations for the night. Checking in was smooth as was making the initial reservation. The room was spotless, the bed comfortable, the decor nice. All in all, a good room for a good rate. Will be back next year!

Tesa M, Director of Sales at Best Western Plus Waxahachie Inn & Suites, responded to this review
I just want to thank you for taking time to let us know how much you enjoyed your stay. I am pleased that the process was easy and convenient for you. Our staff aims to provide a clean, comfortable room for your stay to ensure you enjoy your experience when with us here at the Best Western. Thank you again for taking time to let us know how much you enjoyed your stay, we look forward to seeing you again next time.

"Check out the Best Western"

5
09/11/2017

Look for the Best Western when in Waxahachie, Texas. They are very well located and offer a good nights sleep and breakfast is ready when you are. Don't be late, they quit serving at 9:30. Shopping and eating places are nearby.

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future. We'll be here for you, your friends and your colleagues when you need us. Sincerely, Hotel Manager

"It was very clean and friendly. Bed was comfortable, breakfast was good. I just hate the jack the price up on weekend"

5
04/11/2017

Rooms great, comfortable bed good breakfast and friendly staff. Just hate they jack price up on weekend stayed earlier in week and it was 68.00 Saturday was 110.09 to me that is price gouging. Location was great.

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Manager

"Very good stay at the Best Western Waxahachie"

4
29/10/2017

Good value. We situated. Very nice employees. Comfortable and clean: internet could be faster. A lightning strike impacted television and elevator service, but was fixed over two days. The bed was very comfortable, the thermostat worked fine (frequently a problem in hotels!). All in all a very good experience.

BwplusWaxahachie, Owner at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, Thank you for sharing you excellent experience with us. We are delighted to hear that you enjoyed all the aspects of your stay. We appreciate your kind words regarding our front desk. We hope to welcome you back again soon. Sincerely, Hotel Manager

"Handling issues"

5
26/10/2017

During my stay, the hotel was experiencing some short of power outage. The fire alarm panel was beeping nonstop (only at the Front Desk) and the ladies still did their job with a smile on their face even though I can imagine they were going crazy. Elevator was down but they had staff ready and willing to help anyone who needed help with luggage. At a time where their hands were tied, there was no immediate fix, they handled the situation with professionalism and grace and I commend the staff for doing so. I know not all the guests were as understanding as most, but they did not let that affect their attitude. Even though there was issues, I would definitely stay here again.

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future. We'll be here for you, your friends and your colleagues when you need us. Sincerely, Hotel Manager

"The Best Western Stay"

5
25/10/2017

It's almost like home when you stay at Best Western Hotel in Waxahachie, Tx. All of the employees were very friendly and helpful during my stay. The pool was clean and cool after a hard days work. I look forward to my next visit. Thank you. David

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for making us your home away from home in the area. We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"Great stay"

5
23/10/2017

Breakfast was good. Staff was very helpful. I slept great and my kids enjoyed themselves and the Texas shaped waffle with chocolate chips! Nice touch. I would definitely recommend this hotel to anyone visiting the area.

Tesa M, Director of Sales at Best Western Plus Waxahachie Inn & Suites, responded to this review
Thank you for your wonderful review of your stay, we always look forward to hearing from our guest after their visit. I personally love the chocolate chips addition to our waffle bar myself, I am glad that the kids enjoyed it as well. Our huge comfy beds make for an excellent nights sleep and I am glad that you enjoyed your restful evening. Our staff strives to make each guest experience is a wonderful one. Thank you again for taking the time to let us know about your visit, we look forward to seeing you again soon.

"A great place to stay in Waxahachie, TX"

4
23/10/2017

We went looking for a decent hotel in the Midlothian, TX / Waxahachie, TX area. The Best Western Plus in Waxahachie is the only hotel, sub $100, that is worth the stay. We were very disappointed in the other hotels in the area. The rooms are clean and the hotel staff are very nice.

Tesa M, Director of Sales at Best Western Plus Waxahachie Inn & Suites, responded to this review
I wanted to thank you for taking time to let us know about your visit. Guest feedback is most important to us because it makes us able to continue to strive for excellence. Our staff main goal is to provide a warm welcome, clean, comfortable, affordable room for your stay. We do know the value is very important as well when choosing your place to stay & we are glad you chose to stay with us. As always guest feedback keeps our staff on top of guest needs. We do appreciate your time so very much. We do look forward to seeing you on your next visit.

"Texas Motoplex Races"

3
16/10/2017

Nice place to stay but they triple charged us for the rooms because of all of the events in town and they knew you had no other choice but to pay their price. Felt like all the hotels in the area are taking advantage of their customers.

Tesa M, Director of Sales at Best Western Plus Waxahachie Inn & Suites, responded to this review
Thank you for taking time to let us know about your stay. It is our guest reviews that help keep our team on top of all guest needs. I wanted to let you know we do offer Best Western Rewards discounts to all guest enrolled in the program. We do understand that not all guest come into town for such events happening throughout Waxahachie during the fall, feel free to ask if we have any promotional rates. We do hope to see you again soon on your next visit. As always thank you for taking your time to let us know about your stay,

"great night'sstay"

4
16/10/2017

Staff is great. We stay at this hotel every time we travel to Waxahachie tx. we have family there. The manager has a great personality, very polite and helpful. we will continue to stay at the Best western Plus in Waxahachie tx.

Tesa M, Director of Sales at Best Western Plus Waxahachie Inn & Suites, responded to this review
Thank you for such a wonderful review, we appreciate your time. Our guest feedback is greatly appreciated and keeps us up with all guest needs. I am glad to hear that you have made us your home away from home whenever in our area. Our entire staff strives to achieve exceeding guest expectations any time we are given the chance. We will always greet you with a smile, housekeeping ensures a clean & comfortable room waiting for your arrival & as always a helpful staff to answer any questions you may have throughout your stay. We look forward to your next visit with us. As always thank you again for taking the time to let us know just what makes you stay so enjoyable.

"This is an excellent hotel"

5
13/10/2017

We thoroughly enjoyed staying here and have already booked our next stay here which is next month. The decor is so nice, breakfast was really good, and we especially loved the step-in shower. This will be the only place we stay in Waxahachie.

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for making us your home away from home in the area. We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"Excellent hotel"

5
06/10/2017

The hotel was on the outskirts of Waxahatche. Staff was helpful in giving directions pleasant and friendly. The room was nice with refrigerator, coffee maker, WiFi worked well and breakfast were very good with a selection of sausage, biscuits, gravy and cheese omlet..

Tesa M, Director of Sales at Best Western Plus Waxahachie Inn & Suites, responded to this review
Thank you for taking the time to let us know about your visit. We love hearing back from our guest so that we can continue to provide excellent guest service and a great value. I am pleased to hear the front desk agent was able provide you with the directions to get you here with ease. Our housekeeping staff aims for perfection when preparing your room & I am glad you found it accommodating for all of your needs. Thank you for mentioning our wonderful breakfast we do try to offer a variety of foods for all guest to start their day. We hope to see you again on your next visit to Waxahachie. Thank you again for taking the time to let us know just what made your stay so enjoyable.

"Nice hotel"

4
01/10/2017

Front desk staff were polite & efficient. Room was clean & comfortable. Breakfast was very good also. Only negative for me, was all the smokers were allowed to stand at the main entrance & smoke. I had to walk through a cloud of smoke every time I went in & out.

Tesa M, Director of Sales at Best Western Plus Waxahachie Inn & Suites, responded to this review
Thank you very much for taking the time to let us know about your stay. It is always a pleasure to hear from our guest as reviews help us constantly updating and improving. I am glad our front desk staff was welcoming and pleasant as we strive each day to make sure our guest are comfortable. Our clean, spacious rooms make for a warm welcoming every stay. Thank you for also mentioning the things you found inconvenient during your stay. I will be able to pass on a new placement recommendation for our smokers. Thank you again for taking the time to let us know about your stay. We hope to see you again soon.

"Okay?"

3
31/08/2017

There were burn holes in the bedspread and sheets. The room smelled terrible, like cigarette smoke. There was no iron in the room. I went to the from desk and was given one, I took it back, hope I am not charged for it. The door to our room and to be slammed before it would close, or open. But Breakfast was great!!

Tesa M, Director of Sales at Best Western Plus Waxahachie Inn & Suites, responded to this review
Thank you so much for taking the time to let us know about your visit. I am sorry to hear that your stay was not up to your standards. With guest reviews such as your own we are able to go in and fix any issues so that this does not happen again. I can not apologize enough about the room but, we can do our very best to assure you, you will not experience these issues in the future. I am glad that breakfast was able to give you a great start to your day. Thank you again for taking the time to review your stay. This allows our staff to provide excellent guest service. We look forward to seeing you again soon.

"The rooms smelled horrible!"

1
13/08/2017

The room stunk really bad! It seemed to have a moisture problem also. The service desk was nice the next morning but I won't go back. There was a pacifier in between the two beds and I guess formula in front of the fridge. I am Not sure one set of sheets were clean on one bed.

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, Thank you for the review. I'm terribly sorry we failed to meet your expectations. We take real pride in this property and are taking actions to make it better than ever before. When you return to Waxahachie in the future, I hope you will give us another try and see that how we've changed and improved. Sincerely, Hotel Manager

"Best Western Waxahachie"

5
13/08/2017

We found the hotel and our room to be well maintained and the staff was very courteous. Beds were comfortable and our room was great for our stay. Our only complaint would be the lack of an exhaust fan in the bathroom to prevent it from fogging up and becoming hot while showering.

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel manager

"Clean and nice hotel "

5
12/08/2017

We stopped here one night on the way to San Antonio. It was very clean and nice with a good breakfast buffet. Would definitely stay here again. My husband left his wallet And the staff held it for us until we came back through.

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased that you would stay with us again. We take real pride in meeting the needs of guests and look forward to the opportunity to meet your needs again soon. I'm very glad we will have the honor of serving you again. Sincerely, Hotel Manager

"Family reunion"

4
10/08/2017

I've stayed at this hotel twice. It's not bad and near everything in town. The second time we came in, they gave us a room that was already occupied. They quickly resolved and were very sorry for the error. They gave us a larger room with 2 king beds in exchange. Only issue with that was there was no night table to put stuff on. Since we were each in our own bed. We just used the other side of the bed as a night table. The pool area is very nice! We enjoyed a day of lounging by it. Sure we'll stay there again should we visit the area.

Tesa M, Director of Sales at Best Western Plus Waxahachie Inn & Suites, responded to this review
Thank you for taking the time to let us know about your recent stay here with us. I am glad to hear that we were able to quickly resolve the issues you had at check in. As always we appreciate your time in letting us know just what you love about your visit as well as what we can improve. I am so glad that you mentioned our wonderful pool area. The pool is always a summer favorite and we work hard to make the space enjoyable for all of our guest. We are so glad we were able to host the family reunion and we look forward to seeing you soon.

"Not worth it."

1
31/07/2017

We were not offered any extras being platinum members. We were told we had to be at least a diamond. Refrigerator had rotten food in it. Hardly anything left at breakfast and they (reluctantly) made eggs were disc shaped and hard. Not good. I ended up getting a cup of milk and eating my own cereal that I had in the car. NO water pressure!!

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager

"Perfect!"

5
31/07/2017

The staff was friendly and helpful. This location far exceeded my expectations. We needed a new remote and they were there almost immediately to program it. Everyone at the front desk was kind and cheerful. This was one of our best hotel experiences

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"Drag races."

5
20/07/2017

One of the best Best Westerns that I stay at. The room have been re done lately and the bedding are some of the most comfortable that I see in my travels. The help especially Tesa is always pleasant and helpful. The buffet is great and away clean.

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, Greetings from the Best Western Plus. Thank you so much for your kind words about your stay and appreciating the cleanliness in particular. We are glad that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take committed efforts to offer the best stay experience and hospitality to all our guests. It is our privilege to welcome guests like you. We look forward to having you with us again soon. Sincerely, Hotel Manager.

"Friendly staff"

4
16/07/2017

Spent 1 night here. The room was as expected. The staff was great. Breakfast good but very crowded. They could use a bigger breakfast space. We enjoyed the pool but wished they had a hot tub. Nice stay.

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Plus and the great review. Glad to note that you liked the location, cleanliness and hospitality. It is a pleasure to serve guests like you and your comments shall encourage us to better our hospitality. Happy to hear that you will visit us again. Regards, Hotel Manager.

"Clean Hotel at a Good Value"

4
08/07/2017

Our room was clean except for some scuff marks on the wall. Friendly staff. The only complaint would be the air freshener smell in the room. I have chemical sensitivities and specifically asked that the room be free of those types of smells.

BwplusWaxahachie, webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for your comments.I'm happy that you stay with us.I'm sorry we could not satisfy you. I apologize that we let you down. We're always working to get better. I hope you will give us another chance when you're in the area the next time. We'll do better for you. Sincerely, Hotel Manager

"Nice hotel"

4
03/07/2017

Nice place to get some rest, rooms were clean and hotel well kept, If requesting a later check out double check to make sure they annotate it on your record. over all a good experience and would stay here again next time I am in Wax.

BwplusWaxahachie, webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, Thank you so much for comments. We strive for 100 percent guest satisfaction, and I'm very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities and value, and clearly you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

"Extremely well pleased with this facility"

5
03/07/2017

We found the staff to be most pleasant and helpful during our two night stay. Complimentary breakfast was very good and plentiful. Location was easy to find and there was ample parking available. Only thing lacking was an alphabetical listing of available TV channels....spent way too much time scrolling through channel guide to find desired stations. Would definitely stay here again if the opportunity occurs.

Tesa M, Director of Sales at Best Western Plus Waxahachie Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9729381600. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"None"

3
20/06/2017

N/a good work just a problem with the tv remote An phone was not working other than I really enjoyed my stay bes was very comfortable I will be coming back soon just hope I get a room with everything is working

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, Thank you so much for your kind words. I am glad you will visit us again. I'm so pleased that like our comfortable rooms. Maintenance staff was informed about the not working phone and TV remote and requested to replace or repair. I hope you will be able to stay with us again very soon. Sincerely, Hotel Manager

"Excellent Hotel"

5
13/06/2017

I always stay at this location when visiting Waxahachie area. If you want to be treated like royalty !! Staff will break their backs handling your every request. Hotel is well maintained. Excellent location to get around town.

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you like our royal customer service and we are happy to fulfill all your request . We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager"

"Smelled like Cigarette Smoke"

1
12/06/2017

Rooms and hallways smell like cigarette smoke. Horrible. Staff did not reserve enough rooms. One rooms non-smoking only. Had to move to another hotel which does not allow smoking in the hotel...novel idea! I used this hotel many times before. Surprised by the poor customer service.

Tesa M, Director of Sales at Best Western Plus Waxahachie Inn & Suites, responded to this review
Thank you for taking the time to let us know about your stay, I am sorry to hear that there were issues & that you did have to move to another hotel. We do offer some smoking rooms on our top floor and offer a non smoking floor to keep any guest with allergies or sensitivities to smell away from these rooms. With it being high demand season we do our best to accommodate all guest request to avoid any issues. I want to apologize on behalf of our entire team for falling below your expectations. I do thank you for taking time out of your day to let us know about the issues with your stay. I do hope that you will return again and give us here at The Best Western Plus Waxahachie another chance we guarantee you will not be disappointed.

"Great people"

5
08/06/2017

Love the staff. The rooms are very clean and comfortable. The breakfast is always amazing. I have been coming to this hotel for the last 7 years. Even tho my son works for LaQuinta and I could get a better price there.

Tesa M, Director of Sales at Best Western Plus Waxahachie Inn & Suites, responded to this review
Thank you for taking the time to let us know about your stay. I am glad to hear that for 7 years you have chosen to be our guest when there are so many options for you in Waxahachie. Our staff aims to provide a warm welcome, clean room, and the home away from home feel everyone looks for when traveling. I am glad to hear consistently over the years we have been able to do that for you. Thank you for choosing the Best Western Waxahachie, we look forward to seeing you again soon.

"Our trip to Waxahachie"

5
05/06/2017

We stayed two nights for a family reunion, using motel rooms and their large meeting room. The staff did a good job helping us have a good reunion. I would recommend this Best Western motel as a place to stay or organize a meeting.

Tesa M, Director of Sales at Best Western Plus Waxahachie Inn & Suites, responded to this review
It is always a pleasure to see families come together for a reunion. Lots of love and laughter and thank you all for letting us be a part of the weekend. We always strive to give that home away from home feel whenever visiting us here at the Best Western Plus. Our staffs main goal is to ensure that your stay is pleasant, inviting & worry free. From our warm smiles at the front desk to our lovely housekeepers I am glad to hear that your reunion was amazing. Thank you for taking the time to let us know just how much you enjoyed your stay. We hope to see you again soon.

"Very clean."

5
04/06/2017

I recommend it, very, very clean. Lots of space, the pool is outdoor and wonderful. Good breakfast, very quiet room, I could not hear my neighbors taking a shower in the morning. I enjoyed my stay and I would book it again.

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

"great place"

5
02/06/2017

this hotel is very clean the rooms are very nice the internet is great easy to get to even has truck parking next door to a mexican food restaurant an Buffalo Wild Wings on the other sideall the help are very nice an helpful

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for your kind words about our clean room,nice internet and convenient parking space with plenty of amenities. We have indeed been making changes to better meet guest needs. We take serving our guests very seriously and are very pleased that we met your needs so well. We'll be here for you when you need us again. Sincerely, Hotel Manager

"One Night Stay"

5
02/06/2017

It was quiet and peaceful. The lobby and my room was so clean. The next morning I ate breakfast in a clean dining area with the best coffee to drink and hot biscuits and gravy. I will chose Best Western as my place to stay.

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for your kind comments about our always-improving hotel. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"Friendly, interested staff"

4
31/05/2017

Shower water flow problemmatic. Sink water flow fine, but shower head flow just above a trickle. Staff alerted. I like saving water but this was a trial just getting wet. So I need to give at least 30 more words to this evaluation :-(. Breakfast items announced bacon. But for that Tuesday potatoes had been substituted yet the sign on the serving container said bacon. Potatoes do not make a a substitute for bacon or any other protein. There were scrambled eggs for protein, but nothing on the line other than the pork bits in the gravy.

"AC In Room Has Some Sort Of Motion Sensors To Control It....Prepare To Bake!"

3
18/05/2017

The rooms have motions sensors of some sort in them that control the AC. I could never get the room to cool down to what I wanted because of this. Not sure how the sensors are suppose to work but they epic failed on us. I baked the entire night :( if it would not have been for that would have been a great hotel!

BwplusWaxahachie, webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for you feedback. We apologize for not meeting your expectations regarding our Hotel AC.I'm Sorry.We are looking for ways to improve our service. We hope to see you again in our hotel. Sincerely, Hotel Manager

"Really nice"

5
15/05/2017

Nice place to stay, staff was friendly, double queen room was a nice size. They should offer cheaper rates to individuals staying extended periods (over 30days) due to relocation. All Resturaunts and shopping extremely close so you don't have to travel far to find anything.

BwplusWaxahachie, webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, I'm Happy you had a nice experience with us, and I sincerely thank you for your positive comments. I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Great place and staff"

5
27/04/2017

Love this hotel. I stay here 8 nights out of each month and I'm never disappointed. The staff is very helpful and nice. Check in and out are very quick. Rooms and beds are comfortable. I highly recommend this place.

Tesa M, Director of Sales at Best Western Plus Waxahachie Inn & Suites, responded to this review
Thank you so much for taking the time to let us know how much you enjoy your stay with us. Our staff aims to provide a warm welcome, a comfortable clean room & strive to make each guest feel as if they are at home. Thank you for choosing the Best Western Plus Waxahachie when in our area. We look forward to seeing you again soon.

"Best room in Waxahatchi, TX"

5
17/04/2017

I always stay here, but it had been 2 yrs since last stay, so I did a price comparison with Choice and BW. BW came in lower and I am glad they did, because I love the location, and staff. Easy access to the local restaurants..

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for your kind words about our affordable and friendly hotel. I am glad that you select best western over choice property. I hope you will tell others about our property and stay with us again the next time you're in town. We appreciate the opportunity to serve you. Sincerely, Hotel Manager

"Best place to stay in Waxahachie!"

5
11/04/2017

For years now Tessa and the rest of the staff has taken GREAT care of us! We will not stay anywhere else when we visit family in Waxahachie. Hotel is close, convenient and always a great value. Doesn't hurt, either, that it is right next door to Buffalo Wild Wings so a late night of drinks and trivia requires nothing more than a walk across the parking lot to get "home"!

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest. A sincere thank you for appreciating our facilities and services. Thank you for pointing out the qualities that make us an outstanding service. We hope we will see you again in future.Tessa and other were appreciated for their great customer service.. We hope you will recommend us to your friends and families. Thank You. Sincerely, Hotel Manager

"Fun Trip"

5
27/03/2017

Would stay here again in future. Tessa was great at helping us find a room and giving us information about things to do in town and the surrounding area. All of the staff were friendly and constantly asking if everything was ok and if we needed anything.

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future. We'll be here for you, your friends and your colleagues when you need us. Sincerely, Hotel Manager

"Clean, comfy "

5
19/03/2017

We stopped here on our way to San Antonio from Arkansas. It was right on the way and very clean for a good rate. Was very pleased with the room, comfortable bed and the breakfast. Staff was very accommodation. Great value.

BwplusWaxahachie, Webmaster at Best Western Plus Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you're in town. We appreciate the opportunity to serve you. Sincerely, Hotel Manager

"Great Hotel"

4
11/03/2017

My daughter and I stayed here for three nights. The hotel and rooms were clean and very well appointed with a mini fridge, microwave and coffee maker. Breakfast was good and had something each of us liked. Great restaurants within walking distance. Shopping across the street! Only 1 hour to Waco! Also the downtown area of Waxahachie is really cute and vibrant.

BwplusWaxahachie, Webmaster at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for your kind words about our amenities, our hotel and our great location. Nothing is more important to us than the guest experience, and we're pleased to be able to satisfy you so well. I hope you will have the opportunity to stay with us frequently in the coming months and years. Sincerely, Hotel Manager

"Perfection"

5
17/02/2017

Everything was perfect. Friendly staff , extra clean rooms , comfortable beds. Tresa Martinez was the desk clerk and she went out of her way to make sure I had everything I needed for my stay. Irecommend this hotel to everyone.

BwplusWaxahachie, Webmaster at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western Plus. It is nice to know that you enjoyed the stay and services. We are looking to improve our services still better. Look forward for your next stay so that you can experience it. Regards Hotel Manager.

"Very Satisfied"

4
14/11/2016

Overall, a great stay and a good price. Wasn't overly fancy, but to be expected, but very comfortable and quiet. I do not stay at Best Western hardly at all, but this stay will make me consider BW's in the future.

BwplusWaxahachie, webmaster at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for staying with us. I'm happy that our hotel impressed you and you are Satisfied. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

"Great Hotel, Awesome Service"

5
20/10/2016

We stay here for the drag races every year. The facility is very nice and clean. Tesa goes above and beyond to ensure we have a positive experience each stay. She is always interacting with all the guest making sure their needs are met. She really makes the experience top notch. Thanks again for another great stay!

Tesa M, Director of Sales at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Thank you for taking the time to let us know how awesome your stay was. I am glad to hear that you have made the Best Western Plus Waxahachie your choice when in town for the races. Thank you for mentioning one of our key employees that helped make your stay enjoyable. We look forward to seeing you next year where we are sure you will find the nice home away from home feel once again. As always thank you for taking the time to let us know about your stay.

"Magnificent place....Glad I stopped here"

5
19/10/2016

I was on business here and had to stay a second night expectantly. Searching for a location I found this one and I am glad I did. From the friendly greeting by Tesa as I was checking in to the really clean, spacious room, to the great breakfast. When I am in town again I will certainly make a bee line to this location.

BwplusWaxahachie, webmaster at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you're in town. We appreciate the opportunity to serve you. Sincerely, Hotel Manager

"Best Hotel Yet"

5
07/10/2016

I want to say how much Tesa at the Best Western Plus in Waxahachie saved us. We had booked a room at another hotel in town. The condition of the other hotel was deplorable. We promptly asked for a refund and started to look around. I got on Trivago and found that there was one room left here at the Best Western Plus. I immediately booked it as we were just a couple of miles away. Most rooms in this area were already booked so we were lucky! When we got here Tesa was at the front desk and after the nightmare of finding a new hotel, she was really more than helpful in getting us booked into our room and assisted in adding another night on as well. I highly recommend this Best Western. We got a nonsmoking room with the King Bed on the first floor. The room and the amenities are really first class!!! Everytime we come this way, we'll be staying here!

Raj B, Webmaster at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for making us your home away from home in the area. We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"Vacation"

5
07/10/2016

I want to give a shout out to the people of the Best Western here in Waxahachie, Texas. We had looked around at local venues and had booked one until we saw the condition. We decided to decline and look around. My wife got on Trevago and found that there was one room left here at the Best Western. She promptly booked it we were just a couple of miles away. Most rooms in this area were already booked due to a local college homecoming! When we got here the nice young lady at the front desk whose name was Tesa was really more than helpful in getting us booked into our room!!! I highly recommend this Best Western. We got a no smoking room with the King Bed on the first floor. The room and the amenities are really first class!!! Believe me, we'll be staying here again!

Raj B, Webmaster at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for your kind comments and for noticing the many positive aspects of our hotel. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We'll be here for you when you need us again. Sincerely, Hotel Manager

"Wonderful hotel"

5
30/09/2016

This is a very nice, clean, professional hotel. Rooms, service and breakfast are always great. free internet, free parking. And the best part is Tesa at the front desk - efficient and lifts your spirits no matter how bad your day has been. Near several restaurants and shopping, My only hotel when i am in South Dallas!

Stacy S, Front Office Manager at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Thank you for taking your time to review our hotel. We always love to hear about guest experiences. Tesa is a vital member of our team! Thank you again for your positive words, we hope to see you again soon.

"Tour Manager, Daddy Downs and The Good Time Brothers"

5
25/09/2016

Ah this place is a whiz bang wonder out on the rolling green plains of Greater Dallas! Can't say enough about this place! Even though I thought they'd lost the plot when they removed the Texas-shaped waffles (terrible idea, that's like taking the Bible's out of a hotel room) but this place has bounced back like 2010 Britney Spears! They've got the fire back! The dance moves are there! And they're looking more foxy than ever! Sports your thing? There is a BW3 across the parking lot! They even let you set up a tailgate in the parking lot!! I saw a guy out there dancing like he'd just found the lord. For you folks out there that need a lil something something, there is a snack bar in the lobby that is 100% stocked with you favorites. French bread pizza? You got it! Twizzlers? They must buy em by the truckload. They also are very accommodating! We needed a large room with enough space to practice for our event and they were like 'y'all got it!' I heard that when president Jimmy Carter is in town he likes to swim here, but I can't confirm it. Stop by and look for him!

BwplusWaxahachie, Webmaster at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for staying with us during your recent visit to our area. We appreciate your review and the observations. We will surely take them for improvement. We are addressing your observations for further improvement and you shall definitely find the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.

"CEO of KDX Benefit Advisors"

5
25/09/2016

Excellent Hotel. Customer service is great. Employees were quick to help when needed. The Breakfast was good, featuring eggs, biscuits and gravy and waffles!! Room was clean and comfortable. Will stay hear the next time.

BwplusWaxahachie, Webmaster at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Dear Valued Guest, Thanks for the stay and the positive review. Glad to note that you liked the location, customer service and breakfast. It is our privilege to have clients like you. For us customer satisfaction is the best reward for whatever we offer. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"Great hotel"

5
25/09/2016

A really nice best western that comes at an affordable price. It's just off the highway, close to a ton of restaurants, and not far from downtown Waxahacie. The staff is very friendly and the breakfast is great.

BwplusWaxahachie, Webmaster at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Dear Esteemed Guest, Our Best Western always tries to offer the finest stay to every guest. Thanks for choosing us and it feels great that you liked the price and location very convenient. We are happy that the staff hospitality and the breakfast menu matched your expectations. We look forward to welcome you again soon. Sincerely, Hotel Manager.

"always great"

5
15/09/2016

Anytime that I am in Dallas Fort worth I would rather stay here. Staff are very accommodating and rooms are clean. Grounds are kept neat and trimmed. Several restaurants in the parking lot with this hotel. Shopping mall with many other amenities across the street. Very easy to get in and out of hotel and access interstate.

BwplusWaxahachie, Webmaster at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western and the great review. Glad to note that you liked the location and hospitality of our hotel staff. It is a pleasure to serve guests like you and your comments shall encourage us to better our hospitality. Happy to hear that you will visit us again. Regards, Hotel Manager.

"Excellent"

5
06/09/2016

The exterior and interior of this hotel stands out. Although all the hotels in the Ellis County are mostly seen from the highway, you must go to the outskirts to get to the Best Western Ex.And they do not disappoint you. ....just do not eat breakfast close to closing time. There LaQuinta Hotels got you beat. Except too the Best Western in Corsicana. Well see ya. If I venture away from Corsicana again, I'm going to Dallas!!!

"Don't let them clean your room"

4
05/09/2016

Hotel was great and clean. The problem is within the maid staff. Better not let them service your room with your belongings in there. As they will help there self to them. And so far nothing was done about it accept apologies from the front desk. Also left a charger plugged in the room and guess what noone turned it in!

"Okay for the cheap price, but definitely not the best"

3
04/09/2016

The outside and entrance area is clean. Enough parking places available. The rooms are somehow humid. Air condition is running all the time, but it's still some kind of humidity in the room. The clothes even feel a little bit damp. Not sure why. After checking in, we had to change rooms. The bathroom was dirty, towels weren't fresh. The second room had a cracked toilet seat and grey spots on one sheet. Otherwise clean. Breakfast was average. Scrambled eggs were tasty. Otherwise usual complimentary breakfast. But even 45 minutes before closing, they didn't fill up the jam, fruits and cereals anymore. Second day no fruits available 1 hour before breakfast time was over. The juices and even the water from the juice machine didn't taste good. Overall rating: I would go there again if I would have too, but look for something else first.

"Nice Stay"

5
26/08/2016

Really clean hotel. Booked on-line and then called & requested a "non pet friendly" room and they were happy to accommodate. Wished bed was more comfortable. Will stay here again while visiting family.

"good price"

2
04/08/2016

I have has much better experiences at Best Westerns in the past. The location was convenient for what my stay was for, however the bed was uncomfortable and the breakfast was not up to the quality of what I usually get from the Best Western Hotels.

"Nice Stay"

4
15/07/2016

I enjoyed my stay, rooms were clean and comfortable, no bathtub, but a spacious walk in shower. Beds comfortable and clean. Breakfast was good. Had a small problem with check out, but Tessa handled it for me, she's good at what she does.

"Very Good"

4
05/07/2016

overall we were happy with our stay, the beds were comfortable and they were able to put our family together in rooms near to each other. The pool was nice and relaxing, really enjoyed the covered patio area.

Raj B, Webmaster at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Love the staff"

5
29/06/2016

Tessa and the front desk crew are amazing, friendly, accommodating and always with a smile on her face, the genuinely refreshing Tessa is a breath of fresh air. Clean rooms and linens, speedy response time for all requests I felt like I was in a 4-star hotel.

Raj B, Webmaster at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

"Awesome"

5
22/06/2016

We walked in and were greeted by Tesa Martinez she greeted us with a smile,We needed short term place to stay after moving around from hotel to hotel she said she could accommodate us for the length of time we needed and was very kind .The shower was best I have ever had at a hotel and beds are super comfortable, Thanks to the staff and Tessa for all there help.

Raj B, Webmaster at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for your extended stay at our affordable, friendly and comfortable property. I'm very pleased you had a great experience here and hope you will return when you have an accommodations need again. We take special pride in serving extended stay guests like you and hope we consistently met your needs. Thanks again for such nice comments. Sincerely, Hotel Manager

"Very accommodating "

5
22/06/2016

Was here for meeting, which ran longer than expected. Staff allowed me to have a latter check out time. Very clean hotel with well maintained landscaping, the staff was extremely pleasant and very helpful. Would recommend this hotel, if you are planning a visit to this area.

Raj B, Webmaster at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. I'm also glad we could accommodate your need to stay later. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"great time"

5
15/06/2016

very nice place to stay ,very comfortable beds ,really nice shower,and the Little NINJA behind the counter was the most helpful person that i have run into in a long time,next time we are in town we will definitely go there to stay

Raj B, Webmaster at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"It's an ok stay"

2
14/06/2016

The hotel is fine over all. staff is ditsy. food was not very good. The location is in a good part of town. close to shopping at new stores. I have stayed here before and it was better. there are cheaper and better places to stay. we traveled four and a half hours to visit family for the weekend. If your staying there just to sleep it will be fine. If you have to ask front desk folks any questions then you might want to stay at another location.

Raj B, Webmaster at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased that you had a good experience with us, but I'm very concerned that we didn't live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We're also always working to get better. I hope you will give us another chance and see that we're doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager

"Good time"

4
07/06/2016

We stayed here while attending graduation for family member in Midlothian. We used two rooms and were very satisfied except when we had parking problems because there were big trucks parked there using 3 or 4 parking spots one night. We complained the next morning and it was better the next night.

Raj B, Webmaster at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Dear Guest, Thanks for taking time to comment. I'm, very sorry that a problem with the parking, and I'm pleased were able to resolve it for you. We take our commitment to our guests seriously, and I regret that there was this problem on the first night. We'll be here for you when you need another comfortable stay in the area. Sincerely, Hotel Manager

"HOME AWAY FROM HOME"

5
06/06/2016

Whenever we are in the Dallas area, we feel the Best Western hotels are the most economical and the safest. They also offer a clean environment for a temporary stay. The hotel is located in a centralized location, which is surrounded by eateries, wal-mart, target and just about anything you will need during your short stay.

"Almost perfection "

4
04/06/2016

We stayed here over the Memorial Day weekend. It was our first time to stay since Best western franchise took over. The check in was prompt and friendly on Friday evening. The room was clean and I really liked the floor plan. Someone even called the room after about 20 minutes to see if we had everything we needed. Our experience was great with these two exceptions. First and this is rather trivial but in this age of technology I consider relevant. There was one socket available with one open plug under the desk. Fortunately we had a power strip with us. There should be USB ports in the lamps or strips installed. No points deducted for this. Second and the real problem was that on Saturday morning our coffee pot didn't work. I called the front desk and the clerk said she would have it checked out. We went downstairs for coffee. Saturday night I checked and the pot had not been checked. Water was still setting in it. Next morning I went downstairs for coffee and spoke to the desk clerk. She was blonde and admitted to be the person I talked to the morning before. She even remembered the room number. Once again she promised to get it fixed. End of day we returned to the room. Coffee pot still filled with water, no change. I unplugged it emptied it and took it to the front desk where I found the dark haired girl who checked us in. She apologized and exchanged the pot. My gripe is not with the coffee pot but with the blonde desk clerk who didn't follow through. She does not deliver the customer service level that it is obvious this hotel is striving to maintain. This cost them a star. Third point is I wish they had a hot tub. After a long day at fair a hot soak is nice. No points taken off for lack of one, just saying. Overall we had a pleasant experience and slept well. The location is convenient and easy to find and access.

"Nice Stay"

4
22/05/2016

We have stayed at this hotel several times. It is conveniently located and we've always been well taken care of. On our last visit, we encountered a problem with our room. Although we were told the room (315) was non-smoking, there were ashtrays on the dresser and an odor. We thought perhaps pipe smoke or perhaps it was the cleaning products used to cover the smoke odor. The bathroom floor was not well cleaned. At our request we were moved to another room for the remainder of the stay. Breakfast was the usual fare, although "biscuits" were actually dinner rolls. There were a limited number of muffins and only a few slices of bread. If you want yogurt, you have to ask the attendant for it. Breakfast area was clean, coffee was plentiful.

"We were in town for the American Outlaw Street Car Race @ Texas Motorplex."

1
18/05/2016

We had to stay in a smoking room due to the busy weekend, this was the only room available. When we arrived in our room, we almost fell over choking due to the overwhelming sickening smoke in the room. It was as if the maids had a smoking party in our room before we arrived. I do expected for the room to smell of smoke, however, I did not expect to feel like I had smoked a carton of cigarettes when I awoke the next morning. This is not my chief complaint. The most appalling issue was that the room was equipped with smoke filters to purify the air. These filters were so incredibly nasty. They looked as though they had not been cleaned since they were installed. Even worse than that, the air conditioner was the same way. When we reported the issue upon checkout, the first thing that they did was send the maid, maintenance man and a manager to inspect the room to confirm that we weren't lying. While that was taking place the young lady at the front desk informed me that they had just had people in to clean and inspect the air purifiers, a/c filters and smoke detectors, and they couldn't understand how this happened. They also told us that the maid is supposed to inspect and clean these items everyday and that this must have been an accidental over site. We expressed that this wasn't a one time thing, it was very obvious that it had been this way for an incredibly long time. After confirming that we were being truthful, they told us that they inspected the room across the hall and it was clean and maintained, so our room was apparently the only room with this issue and must have just been overlooked. They gave us a 10% discount. REALLY, 10%!!!

"You can smoke"

4
16/05/2016

You can actually get a smoking room here. If you want to smoke this is the place any closer to Dallas and they are all no smoking despite what the web site says. The hotel is clean and reasonably quiet. Desk staff is friendly no complaints.

Tesa M, Guest Relations Manager at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Thank you for a wonderful review of your stay. We do offer smoking rooms upon request. I would like to mention that there are only 5 so it is somewhat difficult to guarantee a smoking room if not booked in advance. I am so glad that added bonus was a plus for your stay. Providing a clean, comfortable stay is a top priority here at the Best Western Plus Waxahachie. I am glad you found us here and we look forward to your next visit. Thanks again for letting us know just what made your stay enjoyable. Guest reviews are one way of keeping up with guest needs.

"Brrr...and no coffee...but..."

4
12/05/2016

We were displaced from our home by a power outage, so we decided to go to the Best Western in Waxahachie to get a good night's sleep. The room was very cold (quickly remedied by an adjustment of the thermostat), and, while there were coffee fixins in the room, there was no coffee pot in which to prepare them ( it was too late for coffee anyway, but it's the principle of the thing!). I was a little worried about the price we were quoted by the reservation agent, but was pleased with the final bill...$20 less than the quote! (The desk agent (Sara) was much easier to communicate with than the telephone agent, which was reassuring!) The rest of the experience was quite enjoyable. The only thing I missed was a Jacuzzi, but that's a small price to pay for a relaxing night after the day we had! We shall return!

Tesa M, Guest Relations Manager at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
I want to thank you for choosing the Best Western Plus Waxahachie. With a selection of plenty of hotels we are always pleased to hear when a local has chosen us. We do offer the local rate for any of our guest needing to be out of their home for the night or their relatives when visiting Waxahachie. We are sorry about the coffee pot issue, we are upgrading this amenity in all of our rooms and are still waiting on some new arrivals. We do offer hot coffee in our breakfast area throughout the day for any guest inconvenienced by this issue. Our staff here are dedicated to making you feel at home when you walk through our doors. Thank you for mentioning one of our star employees. Thank you for taking the time to let us know about your stay. We look forward to your next visit.

"Will Return"

4
06/05/2016

Clean, comfortable, quiet. Great night's sleep. Friendly staff. Location was very convenient. Close to freeway; easy on and off. Close to restaurants and stores. Wish we could have stayed for breakfast; we had to leave very early in the morning. Will definitely stay here again when in the area.

Tesa M, Guest Relations Manager at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Thank you so much for taking the time to let us all know just how much you enjoyed your stay. I am sorry to hear that you didn't get to enjoy our breakfast, we now have an added option for grab and go for our early risers. Our staff is committed to making your stay welcoming and comfortable. I am glad you noted the close proximity to the shopping as well as the freeway. We look forward to seeing you again whenever you are in our area.

"Had a great stay"

5
29/04/2016

We came down here on a mini vacation and really enjoyed our stay here. Sara was really helpful and she recommended several places to try and eat at. Everything is literally down the main road so you can never get lost and drive far for anything. we will be back when we are in the area. this place was clean and the breakfast was really good for a hotel breakfast.

Tesa M, Guest Relations Manager at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Why thank you for such a lovely review. We always look forward to hearing what made each guest stay so enjoyable. I am glad you highlighted one of our team players. With guest feedback we are able to commend our wonderful employees. The location is another added bonus with everything just down the road. Always ask the guest agent which is the favorite spot to have dinner. It takes you for a different experience as some of our favorites are local and not chain. Thanks again for letting us know what made your trip so special. Thank you for choosing The Best Western Plus Waxahachie. We look forward to your next visit.

"Wow, not what I expected"

5
27/04/2016

First, let me say that I'm not a big fan of Best Western. This hotel has changed my mind. We got the queen suite & it was wonderful. Firm mattresses & fresh clean linens greeted us. Being shower lovers, we had no problem with the shower-only bathroom which was big. Breakfast had hot & cold items-very tasty. The only complaint I had was the desk never gave us our wake-up call, which is important for hotels. We would stay here again.

Tesa M, Guest Relations Manager at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Wow!!!! Thank you for giving us the chance to change your mind about the BEST WESTERN Brand. In the last 2 years we have changed our look significantly and I am so glad you gave us the opportunity. Our entire staff is dedicated to providing a clean, comfortable room with a warm smile to greet you. I see you mentioned our lovely walk in showers. They are one of my favorite amenities. We do offer bath tubs in our double rooms if needed. I do apologize about the wake up call issue as I do know just how important it is to receive the call. I will address the issue with our staff so that we do not have this issue occur again. Thank you for letting us know just what made your stay memorable. We look forward to your next visit.

"SUPER AWESOME !!!"

5
26/04/2016

The room is welcoming and so very comfortable. The staff so far is very friendly. The pool is beautiful. The wifi works pretty well. The hotel is very, very clean. They serve a hot breakfast, not just waffles and muffins and cereal, but alternating with eggs and sausage and biscuits and gravy, etc. We are super super satisfied!!!

"Great place to stay"

4
21/03/2016

Very clean room and the staff was very friendly. I have to come to Texas often to pick up my son. This is by far one of the best hotels that I've stayed in, and it's located next door to several restaurants to choose from. I will be staying here again the next time I'm in Texas.

"booking the hotel rooms"

1
10/03/2016

Tessa has been very helpful and a joy to speak with while booking my hotel rooms. While the rest of Waxahathi, Corsicanna and Ennis are all booked and raising their rates during a race weekend. She has gone out of her way to make this a joy. I have called her numerous times today to ensure my future reservation. I feel like now she is a great friend and definitely is amazing at her job. I travel with very hard to please people and have numerous requests, Tessa has fulfilled each request and has gone above and beyond my needs. We can't wait for our trip and I can't wait to meet her. Thank you Tessa

"Nice Hotel...friendly staff"

4
10/03/2016

Nice quiet clean hotel with friendly staff. Breakfast was just okay not much variety. Very weak shower, but room was nice and beds were comfortable. Very quiet and easy access to this hotel in Waxahacie, Texas. Good Parking with easy highway access. We enjoyed our stay and would recommend to other travelers.

"Love this place!"

5
08/03/2016

Clean, quiet, GREAT bed. Television system remote is easy to understand (big plus!). Staff go above and beyond. Tessa and Sara (front desk) are both gems. Really comfortable place. It is now our go-to hotel in Waxahachie.

"Wonderful Hotel Experience"

5
07/03/2016

I needed to stay at a hotel during a business trip and chose Best Western Plus Waxahachie Inn & Suites. Not only is the hotel in a perfect location but it was clean, and the staff was great. The bed and pillows were comfortable. And something that some hotels overlook - since I was in town on business, I was happy for a good, working iron. This hotel is very accommodating.

"Travelling on vacation"

4
25/02/2016

Stopped at hotel after leaving Fort Worth Texas. Easy to find and access. Reception great and staff very friendly and accommodating. Room clean and bed very comfortable. Breakfast was a bit sparse as there was limited fresh fruit.

"Loud, several grumpy customers due to lack of sleep"

2
17/02/2016

We stayed in a king suite on the side of the building which faces the road. The hot rodders were so load we had to turn the fan on to mask the noise. The bed was hard as a rock. Large group of boisterous men outside when we arrived smoking right by the front door. The facility is nice but the noise, bed, and questionable characters by the front door ruined our visit.

"Best sleep ever"

5
11/02/2016

From our first encounter with the reception staff, the very comfortable bed and the great breakfast, our stay was memorable. Restaurants are very close by. Would recommend this Best Western to anyone.

"Business stay"

5
18/01/2016

I've stayed at this hotel numerous times and the experience is always the same, excellent! The reception staff is kind, friendly and greets me by name, the room is always clean and properly stocked and when I needed shirts dry cleaned, they had them sent out then delivered back to my room. Great staff!

Tesa M, Director of Sales at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
It is always a pleasure reading your reviews. We aim to provide a comfortable home away from home feel whenever guest come into our hotel. Our warm welcome and clean inviting rooms are a great start to any stay. I am glad to see you have consistently had a great experience. Without your feedback we wouldn't be able to give credit where credit is due. Thank you for mentioning our reception staff. We look forward to seeing you again soon whenever you are in our area. Thank you again for taking the time to let us know just what you enjoy about your stay.

"Great service - Great hotel"

4
13/01/2016

Have stayed at this hotel a couple of times over the past few years for business. Great service is always give by the front desk. Rooms are in good condition. Laundry facility is kept up. No problems with wireless internet. Nice pool area as well.

Tesa M, Director of Sales at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
I want to say thank you for taking time to let us know what you enjoyed about your stay. Guest reviews help us to provide exceptional customer service and stay up to date on guest needs and expectations. I am glad you mentioned the wireless internet as that is one of the wonderful upgrades we did within the last year. Our covered patio & privacy fence make for a relaxing time at the pool. We hope you join us again this summer so that you may utilize this area. Once again thank you for letting us provide you a clean, comfortable stay while in the Waxahachie area.

"Very helpful staff, great location, beautiful clean rooms"

5
10/01/2016

We've stayed here twice while having extensive renovations done to our home. The staff is so friendly and quick to lend a hand with anything you need. The location couldn't be better. You have a traffic light to safely get in and out of the parking lot. There are a ton of good restaurants within a mile. We were very impressed with how clean and tastefully decorated the rooms are. Oh, and free breakfast! We've had family members stay here when coming to visit and they loved it too!

Tesa M, Director of Sales at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Thank you so much for taking the time out of your schedule for such a wonderful review. Our entire staff is committed to providing clean, rooms and the home away from home feel when you visit us here at the Best Western Plus Waxahachie. With our convenient location we are just far enough away from the buzz of the highway but, still close enough to enjoy the restaurants and shopping centers. I am so glad that you mentioned the new light that was just added since we have a wonderful shopping center being added just across the street. Thank you for considering us for all of your stay needs whether it be your family or yourself we always look forward to providing you with your home away from home.

"??"

5
06/01/2016

Friendly,clean, wonderfully comfortable hotel. Only negative at all, were the smokers who all clustered around the front door, when I was coming in, and going out. ?? Maybe they need a smoking area away from the general public.

"Friendly staff, clean rooms, great location"

5
27/12/2015

I have stayed here multiple times for work. The counter staff has always been very polite, and the rooms are setup nice and kept clean even compared to other Best Westerns which I am usually pretty happy with. This particular location is convenient since there are several restaurants right next door to walk to and it is in a quiet area despite being close to major highways.

"LOVE THIS PLACE!"

5
20/12/2015

This hotel was great. My company put me up in this hotel while I was doing Orientation. The staff was all wonderful. Stacy, Tesa, Veronica, Shaneka, and Jennifer were all courteous and helpful. Maria, the breakfast host is a sweetheart. I will definitely come back to this hotel when I am on my downtime.

"Great hotel"

5
19/12/2015

Clean rooms, great staff (Tesa and Stacy always greet me by name, the other ladies are also very nice & accommodating), good breakfast, decent price. Stay here if you're in Waxahachie. Also, there's a great Church located just behind this hotel and they were very welcoming.

"Great Hotel, Good Breakfast, Perfect Location"

5
19/12/2015

I love staying at this hotel when I'm in the area. The rooms are clean, breakfast is delicious and the location is perfect, it has 2 restaurants next door in case you're tired from traveling and want a quick bite. The staff is amazing. The first time I booked this location it was through Expedia and they somehow booked a smoking room, one of the nice ladies at the desk called me to confirm I wanted a smoking room which I didn't as I had children with me, she was able to change it and got us all taken care of. I call that going above and beyond, it was not a mistake on their part but they were able to correct it to ensure our stay was enjoyable. I definitely recommend this hotel if you are in the area and want a nice, clean hotel at a reasonable price.

"Big rooms, big breakfast."

5
08/12/2015

I stayed her with 7 friends and we had 3 rooms. All the rooms had double queens, which seems harder to find these days. 2 of the rooms also had fold out couches. The rooms were very large and roomy. Had a coffee pot with several types of coffee, a big bathroom, and the rooms seemed clean. The bed was very comfortable, and it had 4 pillows, although they were small. The front desk was very friendly, and the breakfast was very good, and included eggs, bacon, waffles and several other items. The hotel and grounds all seemed clean and in a good area, right off the freeway. For $90 per room, you can't beat it!

"Comfortable, quiet hotel with great amenities"

4
29/11/2015

The Best Western Plus Waxahachie is a relaxing, quiet hotel with all the amenities for a traveller. Lots of restaurant choices close by. The staff are friendly and the rooms are spacious and clean. The guest laundry, with washers and dryers, is a great idea.

"Wax Hotel Stay"

5
16/11/2015

I stay at this hotel at least one night every 2 weeks for business. I always have a great experience with the staff, the room is always perfect and in the past 6 months I have been staying at this location, I have only had 1 minor item (the maid service accidently left 2 conditioners instead of 1 shampoo. I called the front desk and someone brought a shampoo immediately and apologized for the inconvenience. Always very polite and the check-in staff greet me by name when I come through the door.

"Reunion"

4
11/11/2015

The room was clean, well-furnished, had a good TV and internet connection. It was certainly worth the cost. My only negative comment would be the rugs on the flooring. While in most areas it was fine, there were a couple of areas where it was raised and worn. However, all things considered, the staff were great and helpful and the room was kept beautifully. It was certainly a good choice for our two night stay.

"BEST PLACE IN THE WORLD AND THE STAFF IS AWESOME!"

5
05/11/2015

This hotel (if I can call it that - more like a family) has been a wonderful experience due to the amazing staff and wonderful accommodations. Tesa Martinez at the front desk was amazing!!! Words can not express how wonderful she was to us. I ended up stranded here and was running extremely low on very important medications. We explained that to her and she arranged a ride to the local CVS so I could get my refills! Above and beyond any hotel I have ever stayed in and will gladly return to this hotel given the chance. Thank you all for the wonderful experience even under the difficult situation we were in at the time. Tesa you were amazing and a wonderful lady to us! Words can't express how thankful I am to have had your help and understanding! Above and beyond and the sweetest lady I have met in quite some time!

"Manager on duty not friendly"

2
28/10/2015

Upon check in, did not acknowledge me - would not look up from her more important paper work. Upon check out, didn't ask if we enjoyed our stay, or to have a safe trip home. We stayed 5 nights by the way! Oh, and the pet deposit is $15 per day! We have 2 dog but wow that seemed excessive!

"Nice Best Western"

4
26/10/2015

This Best Western in Waxahachie is very nice. Clean, very quiet and secure. My King room was pleasantly decorated with a large work desk, comfortable reading chair, wall-mounted flat-screen TV and microwave, frig, coffee-maker, etc. Very comfortable bed and pillows. Locted north of town but only about 15 min drive to courthouse. Traffic around 77 and 287 can be tough at rush hour and on weekends. The hotel is located between Buffalo Wild Wings and Ta Molly's Tex-Mex restaurants and many fast food places as you go south on 77. Nice outdoor pool and patio. Courteous, efficient staff. Four stars for clean, quiet room and very comfortable bed.

"Fantastic rate and plenty of room in Waxahachie"

4
18/10/2015

We were looking for someplace south of Dallas that was inexpensive and had plenty of room for my brood. We had plenty of space in our suite and the rate was fantastic for a suite. The room was clean and comfortable. There was an issue with the A/C, but it turns out the thermostat was just weird and not registering properly. Breakfast the next morning had plenty of options and very tasty. My kids are always pleased with Texas shaped waffles, and i like sausage and eggs. If you're travelling near Dallas, Waxahachie is a good area to stay and it's nice and quiet. You won't find rates like this closer to the metro.

"I had such high hopes.."

2
15/10/2015

The newly remodeled rooms were very nice. Loved the decor. However, at check in, we were told both our rooms were ready. One had no toilet paper (never did get it- we just gave up and bought our own),and the second room hadn't been touched. We waited in the one room (8 of us) for them to clean it . Their *20 minutes* turned into over an hour. The cleaning lady had drapes open while she cleaned, so when we walked by and looked to see if she was about done (we were tired - just drove 10 hours to get there ) we saw a 6ish year old boy bouncing and laying all over the clean sheets she had just put on! How sanitary is that and it brings security concerns for when our rooms were cleaned during stay if we didn't lock everything up!! During our 3 night stay, when the rooms did get cleaned, there would be trash bags left on our bathroom counter from ANOTHER ROOM, and only some of the beds were made. We gave up asking for help due to the rudeness we encountered and were not comfortable at all. It had an all over undesirable even though the neighborhood wasn't itself bad- I wouldn't suggest staying there with children.

"Sad"

1
13/10/2015

I loved this hotel and the employees there but was very sad when I visited there the other day and was told they don't want truck driver customers there anymore and was also told my rate would be going up simply because I am a truckdriver. It was a nice affordable place to stay but now I belive they are overcharging people for a nights stay.

Tesa M, Guest Relations Manager at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
This review did indeed make me sad. I am so sorry that you were misinformed about your rate versus the rate we offer to company drivers. The rate offered is a CDL rate so that is what concerns me when you say we no longer want to have truck drivers staying here. We here at the Best Western Plus Waxahachie cater to all guest from all over. We never discriminate or turn away a guest because of their chosen profession. The company policies have changed when it comes to rate offered to employees of companies that stay with us. The rate has changed but our CDL rate is 25% off of our rack rate making it the best available rate to our truck driver friends. I am so sorry to hear that you will no longer be a guest in our facility. I did call and clarify with said company and they are still using us. I hope that some day you can forgive us and give us a try. You are greatly missed here at the Best Western. From our staff to you we would like to extend our deepest and sincerest apologies for the changes and loss of your business.

"Worst experience I have ever had at check in"

1
10/10/2015

I travel weekly nationwide and have never had this hard of a time. Booked nonsmoking and they tried to make me take a smoking room. Refused to refund even after Priceline requested them to.. (which never happens).

Tesa M, Guest Relations Manager at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
I am sorry to hear about your horrible experience. I did look into the reservation after reading you had such a horrible time so that I could better understand just what had happened. It appears that the room reservation came through a popular 3rd party affiliate and was booked into a smoking room. With Priceline pick your rate and a sold out night all that was available was smoking rooms. With 3rd party reservations we are unable to make changes without guest approval. That being the case we did try and contact you before your arrival of your stay to verify the room type but, unfortunately there was no contact information provided. The guest service agent who helped you upon arrival did try and explain how such a thing can happen and did try her very best to locate you a room in a sold out town on a very eventful weekend. I do apologize that this situation occurred. And if you book direct with our hotel facility we promise to provide an excellent room, clean and comfortable. Please do not let this error detour you away from Best Western Plus but, may it encourage you to call us direct so that we can better serve you.

"Amazing!!"

5
03/10/2015

I am a faithful Best Western customer, and travel frequently. This hotel is beautifully appointed, and the desk clerk is delightful and extremely helpful. One of housekeepers proactively gave me some necessary tips regarding the workings of this specific microwave. I wish I were staying longer. I assure you I will be back. I did see something here I had not seen before. They have excellent (Marie Callendar) microwaveable dinners in stock. I was tired and dreading going out for dinner, but knew I needed to eat. I had a lovely pasta and pesto dinner. It was the perfect amount and was very tasty. Good idea!

"Great Stay!"

5
01/10/2015

I come to this hotel for 2 nights every 2 weeks for business in this city. Every single stay at this location has exceeded expectations in every way. The rooms are VERY clean, maid service is thorough and the guest service staff greets me by name as I walk up to the desk. I couldn't be more pleased with the entire experience..

"Great place to stay!"

4
22/09/2015

Stayed for 3 nights, hotel was clean and the staff amazing! The only things that kept it from a 5 star rating were: Skimpy pillows and the pillow top on the bed was very thin. We asked for additional pillows; but, none were available. Barking dogs in a room nearby. No freezer compartment in the fridge. I must commend them on their breakfast... GREAT bisquits and gravy! All of the housekeeping staff spoke excellent English... not what I am accoustomed to in So. Calif. Easy access to all of Waxahachie, and an easy commute to/from DFW.

"Clean and Convenient"

4
07/09/2015

This hotel is clean and convenient. Room has everything you need, refrig, coffee pot and microwave. I particularly enjoyed the shower vs having to navigate one inside a tub. I had no trouble with the in room WiFi, but you have to ask for the password at the front desk. It is located right between two restaurants - Ta Molly's Mexican and Buffalo Wild Wings (and next to them a Popeye's Chicken). Hotel breakfast was o.k. and had all the usual assortment. Plus staff were in the breakfast room to answer any questions and help. Breakfast is set up everyday at 6:30 (unlike most hotels that set up late on weekends). My only problem was I left my make-up bag in the bathroom. Called back to front desk, but they were unable to locate it.

Tesa M, Director of Sales at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
Thank you for taking the time to let us know just what you enjoyed about your stay. I was pleased to read you listed a number of things you enjoyed while staying here at the Best Western Plus. Our cleanliness standards set us apart from the rest because our main focus is to provide you a clean comfortable stay at a great price. With the added convenience of being just down the road from all the shopping centers and restaurants. Our entire team here are devoted to consistently provide a clean comfortable stay each time you stay here with us. I do remember that situation and I do apologize that we were unable to locate the make up bag. We do hope that you will stay with us in any of your future stays to Waxahachie, Texas.

"Trip to the country"

5
28/08/2015

This location offers all the amenities you would look for in a hotel. Geographically located in area to which you get anywhere quick. Hotel staff will go extra mile to make your stay excellent. Hotel is maintained to high standards. Will always book this location for business or pleasure.

Tesa M, Director of Sales at BEST WESTERN PLUS Waxahachie Inn & Suites, responded to this review
It is always such a pleasure to read your remarks after leaving us. I am so glad to see you have consistently found our customer service to be exceptional as well as our hotel rooms and grounds. Without guest feedback such as your own we would not be able to keep improving our facility and give our employees well deserved rewards for jobs well done. We do love to hear that you will always stay with us when in the area & you can be sure that we will always be here to offer the same great service you have become so used to. Thank you for taking the time to let us know what it is that makes your stay special.