Best Western Rewards
Ein unvergessliches Hotelerlebnis
Ein unvergessliches Hotelerlebnis
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Neu! Bezahlen Sie Ihre Aufenthalte in 3 Raten OHNE GEBÜHREN ab 150€ Mehr erfahren
Neu! Bezahlen Sie Ihre Aufenthalte in 3 Raten OHNE GEBÜHREN ab 150€ Mehr erfahren
Wählen Sie beim Bezahlen Ihres Aufenthalts die Klarna-Option ?Zahlung in 3 Raten OHNE GEBÜHREN?. Die Zahlung in 3 Raten ohne Gebühren gilt nur für Online-Tarife, die nicht stornierbar und nicht erstattungsfähig sind.
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Checked in late- very accommodating. The room was clean, and the beds were comfortable. The pull-out couch was broken, and they were not forthcoming about their pet fees. I have multiple charges on my account that are still pending- not sure what for. For 300$ I am not sure it was worth it.
Dear brandyl452, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our team accommodating during your late check-in, and that you enjoyed the cleanliness of the room and the comfort of our beds. We sincerely apologize for the inconvenience caused by the broken pull-out sofa and for any confusion regarding our pet fee. We understand how unexpected charges can be concerning, and we want to clarify that the only additional charge that will be assessed to your account is the $50 pet fee. Any other pending amounts you may currently see are temporary authorization holds and are not additional charges from the hotel. These holds are released according to your bank or card issuer's processing time. We also appreciate you bringing the pull-out sofa to our attention. We will have our maintenance team inspect it and address the issue to ensure it is available and in proper working condition for future guests. Thank you again for your feedback. We value your business and hope to have the opportunity to provide you with a better experience on a future visit.
I rarely leave negative reviews, but this experience was disappointing. The hotel itself was fine. It was clean and comfortable, and conveniently located near the waterpark, which is clearly a major draw and likely keeps demand high. I made an honest booking mistake and selected the wrong date. I did not realize it until the following morning when I received a “thank you for your stay” email. I immediately called the front desk to correct the error and move the reservation to the intended night. I fully own the mistake. However, management enforced the no-show charge and refused to apply it toward the corrected stay. The room went unused, and we still needed a room for the intended night, so I effectively paid for two nights when I only needed one. Policies matter, but so does discretion. A one-time courtesy adjustment would have preserved goodwill and earned loyalty. Instead, the response felt rigid and revenue-focused rather than customer-focused. If customer loyalty and fair treatment matter to you, I would strongly encourage considering other nearby options. There are businesses that value long-term relationships over short-term charges. Unfortunately, that was not my experience here.
Thank you for taking the time to share your feedback. While I am glad to hear that you found the hotel clean, comfortable, and conveniently located, I am truly sorry that your overall experience left you feeling disappointed. We certainly understand that booking errors can happen, and I appreciate you acknowledging the situation and contacting the front desk promptly once you realized the mistake. Our reservation policies regarding no-shows are in place to help us manage inventory and high demand periods; however, I regret that the outcome in this situation left you feeling that your concern was not handled with the level of flexibility and care you expected. Guest satisfaction and long-term relationships are very important to us, and I am sorry that we did not leave you with that impression. Your comments regarding discretion and customer goodwill have been shared with our leadership team so we can review how we approach situations like this in the future. We truly appreciate you choosing to stay with us and for providing candid feedback. I hope you will consider giving us another opportunity in the future so we can provide you with the positive experience we strive to deliver to all of our guests.
Great place to stay with all the amenities you need. Close to entertainment and fast food restaurants too. The staff is great . I stayed at this hotel a few years back during a 4 oof July Holiday weekend with family as well. The experience was good then.
Thank you for taking the time to share your feedback and for giving us a 5 out of 5 overall! We're thrilled to hear that you enjoyed your stay and found our location convenient, our amenities helpful, and our team welcoming. We also appreciate you being a returning guest—it's always wonderful to host guests who have made lasting memories with us in the past. I did notice that some of the individual category scores were low, and we'd love the opportunity to understand more about your experience so we can continue improving. Please feel free to reach out to us directly at the hotel—we want to ensure every aspect of your stay meets your expectations. We look forward to welcoming you and your family back on your next visit!
Great staff, very friendly, clean rooms and great standard amenities, roof lounge was nice and there are lots of eating and sports grilles in walking distance around the property.
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay and found our staff friendly, the rooms clean, and our amenities up to standard. It's great to know that you enjoyed the rooftop lounge and appreciated the convenient location with nearby dining and sports grills. Creating a comfortable and welcoming experience for our guests is our top priority, and your feedback lets us know we're hitting the mark. We look forward to welcoming you back for another great stay soon!
Great room with king bed and plenty of fluffy pillows. Complimentary breakfast varied every day and was excellent. All amenities were excellent and a very professional and friendly staff. Parking was ample with electric vehicle plugs onsite.
Dear barryN8967FQ, Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your stay—from the comfort of your king room and fluffy pillows to the variety and quality of our complimentary breakfast. It's also great to know you found our amenities top-notch and our team both professional and friendly—that means a lot to us. We're glad the ample parking and EV charging stations added to the convenience of your visit, and we hope to welcome you back again soon for another excellent experience!
We stopped at this hotel for one night while visiting family and to use the water park. -rooms and lobby were super clean -staff were all very friendly and patient with our rambunctious kids -breakfast was awesome -only negative, it would be nice to walk to the water park from hotel and not drive
Dear susanbH2451EJ, Thank you for taking the time to share your experience! We're so glad you chose to stay with us while visiting family and enjoying the water park. It's wonderful to hear that you found our rooms and lobby super clean and that our team made you feel welcome—especially with your energetic little ones! We know how important patience and friendliness are when traveling with kids, and we're happy we could provide that kind of experience. We're also thrilled you enjoyed our breakfast—it's one of our favorite ways to start the day, and we're glad it hit the mark for your family. We appreciate your feedback about walking access to the water park. While it's just a short drive, we understand how convenient it would be to stroll over, and we'll keep that in mind as we continue looking for ways to improve the guest experience. We hope to welcome you back for more fun and family time in the future!
I brought 24 students and 2 teachers in addition to myself for an overnight stay. We were treated like royalty. The manage, Mike Davis, was present and engaged. The staff was helpful and friendly. The rooms and facilities were very nice. It was a wonderful experience.
Dear D8482SQlindam, Thank you so much for your glowing 5/5 review! We were honored to host you, your students, and fellow teachers for your overnight stay. It's wonderful to hear that you felt treated like royalty — that's exactly the experience we strive to provide! We're especially glad to know that I along with the rest of our team made a positive impression and helped make your visit smooth and enjoyable. Your kind words mean a lot to all of us. We're so pleased you found the rooms and facilities comfortable and up to your expectations. Hosting your group was truly a pleasure, and we hope to welcome you all back for another memorable stay in the future!
Excellent room very clean and spacious. Easy drive from the freeway. Staff were all very friendly and helpful. Price is very fair and reasonable. Plenty of shopping areas and places to eat nearby. Breakfast stays open till 930, which is a little longer than most hotels during the week.
Dear nyinohio, Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your stay and found the room clean, spacious, and convenient to access. It's great to know our team's friendliness and helpfulness made a positive impression, and that our pricing and location worked well for you. We're also glad you appreciated the extended breakfast hours—it's those little details we hope make your stay more comfortable. We truly appreciate your kind words and hope to welcome you back again soon!
The check-in was really easy. Didn't have any problems there. The staff is great the ladies at the front desk were awesome to deal with the room was clean. The couch was a little bit wore out in the room but that's okay because I wasn't staying in the room a whole lot during the day and watching TV. The breakfast wasn't really much to get excited about. The upstairs bar is a nice simple bar that you can enjoy sitting outside at. And the ladies at the bar were extremely nice and helpful. I would definitely recommend if you're going to Warner Robins to stay at this Best Western the overall experience was great and it was probably the absolute best hotel I have ever stayed at. And also if you are going to Warner Robins and you like Japanese steakhouses look up Zen. That place was amazing. Had to throw in a cheap plug for them because that place was good😁
Dear Robert, Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a smooth check-in and that our front desk team made a great impression. Providing clean and comfortable accommodations is a top priority for us, so we're glad you found your room to be well-kept. We appreciate your feedback regarding the couch, and we will take it into consideration for future improvements. While we regret that breakfast didn't exceed your expectations, we're happy to know you enjoyed the upstairs bar and the hospitality of our bartenders. It's wonderful to hear that your overall experience was great and that we could be a part of making your stay in Warner Robins a memorable one! Thank you for your recommendation—it truly means a lot to us. And we'll have to check out Zen for ourselves! 😁 We look forward to welcoming you back on your next visit.
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