Best Western Schaumburg – O’Hare NW

BEWARE: DO NOT STAY HERE. My husband, two children, and I stayed at the Best Western this past weekend and was harassed by this Haitian (African) woman who is in charged of the breakfast room. When we arrived for breakfast she was watching us and following us around the waffle maker. Then she proceeded to smile and talk to my daughters. I told her to stop it and she continue to harassed my family. So the next day on Sunday morning we checked out. I didn't bother by informing the manager because after my family and I left. I talked to a few associates who stayed here and they informed me that the manager has a nasty attitude and never took their complaints into consideration. The manager only cares about money and saving face of the “situations” she has going on in her hotel.

The elevator was broken, and the phone in the room didn't work. The carpet in the room was not clean, and it made my feet feel sticky. I got a $2000 pending charge on my credit card for a one-night stay. I paid $250 to stay here, and it was not worth it. The people at the desk were nice though.

I was put up by United of which I was very appreciative. The shuttle went right past us. It was on the outer lane while all the other shuttles were on the inner lane at doir 2 E. I. ended up taking an Uber. They only have one shuttle bus. The checkin went smoothly but it was difficult to understand the English of the Indian clerk. The room was fine although basic. You had everything you needed. It was clean. No odors. It was room 239. It looked like it had been recently remodeled. I would not stay here again because of the distance from the airport and the unreliable shuttle. This has been a previous comment. Tell the driver to use the inner lane like all the other hotels and wait awhile. There were 6 people waiting inside for the shuttle. It was 18 degrees.

Complementary hotel due to airplane maintenance issues on united. Saw reviews and was very concerned that we picked the wrong hotel. Fortunately, we had only good experiences. Check in was extremely quick, bed was cozy. Room was clean.

Due to an issue with a flight the airline put me in the hotel. Might have been better to stay at the airport overnight. Front desk clerk invited me to stay elsewhere and added "we don't mind" because of my efforts to locate their shuttle . After 2hrs I finally connected with the shuttle. The next rider had the same issues with the poorly communicated instructions. Once we arrived she did not welcome or greet us. She handed the key to a coworker to hand to me as I stood silently at the desk. I would not recommend unless you have absolutely no other options and even then...choose the airport.

This hotel is terrible and staff does not care. We stayed two nights and the second day was a down day for us we were wanting to swim in pool. That did not happen the pool is not workable and apparently according to reviews which i read after the fact has not been working for awhile. They do not have a business center, laughed when i asked for computer usage. Elevator broke and I am not in good health to do stairs. They did help me with my luggage begrudgingly and carried the lightest stuff. According to previous reviews this has also been an on going issue. The treadmill is taken apart and laying in pieces. The room was dirty and run down. Oh and the ice machine on 2 floors was broken. The hotel smells bad and Breakfast was cold, was afraid it would make me sick. The worst thing is I called corporate and while the hotel gave me $28 off my bill I have now lost my confidence in this chain.

We were sent here after our American Airlines flight was canceled at 2 AM. The check-in process was very easy and accommodating. The front desk staff was friendly, even though overwhelmed with multiple guests at once from the airline. The room was adequate. Bed was very soft and wobbly, but linens were clean. Air conditioner, very noisy but very cool. Very basic motel. They have a small complimentary breakfast but iHop is in same parking lot. It is located near many stores for shopping and restaurants. Including a target, Kohl's, and a movie theater. It is about 15-20 minute drive from the airport.

I was here for a cancelled flight and it was the best night sleep I had in months. The room was spacious and the bed so comfortable. They have breakfast which was good with eggs and bacon , bagels etc . I had a good shower and I slept like a baby. I really recommend this hotel . The counter personnel is so nice and helpful and checking was really smooth and fast .

The airport shuttle drove right past us at the airport and did not stop at the stated door. We waited over an hour to be BYPASSED at 10pm The air-conditioner in the room made a huge grinding noise and had to be turned off to sleep. The lamp on one side of the bed did not work. The coffeemaker was missing a tray to put the coffee packet in. Had to use the coffee packet like a tea bag. The shuttle van in the morning obviously needs brakes as it made a significant grinding noise when they braked.

When I walked in the hotel, the incense smell was so strong that it caused me a headache.  The mattress was so old and I got up with back pain.  There was only one bath towel in the bathroom and the floor was not clean either.  The door knob for the bathroom is damaged, and we found a spider in the shower certain.

If you are planning to go and stay after labor day and looking forward to pool time forget it. The pool is closed not sure when it reopens but there was no advisory of closed pool. If you want blankets or extra pillows or sheets the will provide but takes hours to receive them

The rooms are advertised as being renovated in March, 2024 and it looked like they were. You can tell this was an older hotel and some of the edges are slightly frayed (putting lipstick on a pig as they say) but for now it is a good value in modern looking rooms. The bed was comfortable. There was full room make-up service each day. The front desk staff were pleasant and helpful. The restaurant Seasons 52 is a 1 minute walk away and was excellent.

Pool was closed, breakfast was cold, eggs looking icky, not much choices. Phone in the room did not work. Just icky place to stay in general! Would not recommend anybody to stay. Receptionist was never there always gone. Will reconsider using bw at all...

Terrible hotel. Room had water damage. Were asked what we did to cause it. We went to dinner and upon returning, my daughter's backpack was wet from being on the floor. Her work papers were damaged and her iPad case was wet. Almost an hour later, we asked to change rooms since they realized it was an existing and ongoing problem. They finally placed us in another room that had hair in the bed, lipstick and handprints on the mirror, light fixture was hanging from the ceiling precariously, the shower was streaked with black run lines and the door was so out of square that you could see the hall lights through it. The ac had a damp and musty smell. This room also had water damage above the tv. Even the breakfast was not warm.