Heartland Inn & Suites, SureStay Collection by Best Western

Shower was cold...left water running for 20minutes and it was barely lukewarm. Reported to desk. She kindly apologized and said she would report to the manager and we would surely get a rate reduction. After playing phone tag for several days, the manager offered a $20 refund. She said the shower worked and there was a hidden lever we were to pull to control the temperature. Lol. Manager was very rude and insinuated we were unable to intelligently figure it out, although admitted the desk clerk should have assisted. Breakfast was depleted an hour prior to ending and no attempt to restock. Do not recommend staying at this hotel.

Five Star exquisite Five Star cleaning Five Star breakfast Five Star mattress and pillows Five Star shower shower heads bathroom amenities Five Star...... You get the idea

The hotel was clean and very quiet. The room was comfortable and clean, and the breakfast selection was good. The eating area was very spacious and there was plenty of seating.

Excellent accommodations, quiet, clean, very nice ambiance, pool and hot tub very nice and clean. Great breakfast buffet, lots of options. Friendly staff. We would highly recommend! 10 out of 10!

Very clean and welcoming staff. The breakfast is nice for hotel breakfast. I'm picky and I would highly recommend. If we're ever in the area again, we'll stay here!

This is the best hotel in Park Rapids, but I'm not sure it is that much better than the competition as the higher price would indicate. The lower breakfast/lounge area is spacious and excellently furnished. Everything is clean and up to date. The rooms are also large and the beds comfortable. There's plenty of parking. There are no coffee makers in the rooms, but there is always coffee and lemon water available at the entry/front desk. The breakfast was about on par with other Best Westerns I've stayed it, but certainly not exceptional.

I apologetize for getting to this later. Steve, front desk was kind, accommodating and always greeted us and others with a positive attitude and a smiling face. The breakfast area was a full varied compliment of choices, regularly kept clean. The room was clean, quiet and comfortable. I hope to get back there some day. Thanks again for a positive experience and special thanks to Steve.

We stayed three miserable nights at Heartland Inn & Suites, and I can confidently say we'll never be back. Our room was unbearably hot, well over 80°F the entire time. Not just warm,oppressive, stifling heat that made it impossible to relax, let alone sleep. And management's solution? A couple fans. Not a different room. Not a refund. Not even a discount. Just a couple of box fans, as if that would make up for the fact that we were essentially camping indoors at full price. We paid premium rates expecting comfort and quality the basics you'd expect from the “nicest hotel” in the area. What we got was a sweatbox. Nowhere in the room description did it mention we'd need to retreat to our vehicle in the middle of the night just to cool down. That's not hospitality,that's failure. We paid for a service. The hotel failed to provide it. The lack of accountability or effort to make it right is unacceptable. Do better, Heartland Inn & Suites. You had every opportunity to turn this around, and you chose not to. Guests deserve better.

Bed exceptionally comfortable. ADA room size was more than useable with my power wheel chair. Bathroom was great! A lovely center room. Pool and hot tub great. Breakfast is exceptional! We have traveled extensively and this hotel is the most amazing of any mid-range hotels! We love staying in this hotel!

Here for 1 night only. Easy checkin and out. Our room was clean & quiet. There is NO Elevator. Only 2 floors. Large central open area for breakfast and some first floor rooms open to this area. Breakfast was normal fare. Eggs, sausage, pre made waggles, pancakes and other items. No toast, but other bread type items. Seems to be newly remodeled.

Clean facility, great service, and one of the best free breakfasts I have had at a hotel. The central courtyard is beautiful, providing a place to gather in a larger space than your room. Our room had a very comfy recliner in it. You can feel all of the local touches and care.

Stayed here with a few other couples for wrestling sections in mid February. The hotel staff was super friendly and accommodating to our group and went out of their way to make us feel welcome. The hotel had comfortable beds and a good hot breakfast.

Very clean. Friendly staff. good breakfast buffet. Right in the heart of Park Rapids. Had never been to Park Rapids before, cute town and nice accommodations. When we were there, pool was under renovation (not a problem for me). Looks nice. You probably want to check with the hotel to make sure that project is done if it is important to you..

Clean and comfortable rooms. Good value. Early morning breakfast with good coffee. Quiet and restful. I would not hesitate to stay at Heartland again. Keep up the good work. In addition, they made a nice dinner recommendation for us. We enjoyed the complete experience.