Best Western Plus Hotel McKinney Inn & Suites, Mckinney

Terrible experience at this hotel. The room didnt have any soap or towels on the first night. They then stated that they didnt have any large towels and offered a hand towel to dry after shower. Second room had urine all over the sheets and was a mess. Third room was dirty too. Wont be staying there again.

Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
Nick, On behalf of our entire team I would like to apologize for the inconvenience you had during your stay with us. We have mentioned your concerns to our entire team and we will make sure things like this doesn't happen to our guest. I would like to thank you for taking your time to talk with us over the phone and go over some of these issue that you had during your stay. As promised We will make sure you get 100% refund on one of your nights. We really hope you will consider giving us one more chance to make this right. Thank you and We hope to accomodate you in the near future .

Would def stay there again.... very comfortable and reasonable. Great service, great breakfast.... Location was perfect for our event...close to shopping and eating.... would stay there again when in McKinney..

The room was more spacious than I expected. The bed was very comfortable. I enjoyed having a couch in the room. It was a relaxing stay. It was clean and quiet. Making the reservation and checking out was easy.

above and beyond experience. no wash cloths and we got bottled water to apologize. my sister's room air conditioning stopped working and a whole new unit installed in less than 30 minutes. We would recommend this hotel to any one.

Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
Thank you so much for such a wonderful review. It was a privilege to accommodate you and your family. Our guest satisfaction is our number one priority and We will go above and beyond to provide the highest level of service to our guest. We really hope you had the most delightful time in The City of McKinney. Thank you

The hotel was great, and so was the staff! Came to meet family in town and found this hotel to be the most convenient. The what a burger was located right across the hotel and was surprisingly delicious.

No towels in bathrooms, asked for extra blankets and pillows but did not get them no internet the phone did not work and ac was acting up and smelled like cigarettes and elevator was going slow overall not a good experience

Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for the inconvenience you encountered during your stay with us. We take our guest satisfaction very seriously. I would like to thank you for bringing these issues to our attention. We will make sure all these issues are resolved immediately. We hope you will give us one more chance to make it right. We hope to accommodate you in the near future. Thank you

We stayed here for the first of a 3 night anniversary trip...This hotel is top notch! The front desk let us check in early and was very nice..Our room was spacious and clean.The water was hot in the shower.. Had 0 issues with the wi-fi..Their breakfast while small was very delicious...keep up the great work!

Everything went as planned as smooth as planned. There is a What-A-Burger right in front of the hotel which is very convenient considering it is my to-go. The staff was incredible and I would definitely come back.

The hotel and staff were fantastic and accommodating, my entire week stay here, I never felt I was away from home! The best part was the what-a-burger that was directly across from this hotel. It has always been my to-go place, so it was convenient having it there.

Gave me 2 full size beds when I made reservations for 2 queen. Didn't notice until I was all settled in. Shower head could use a cleaning and tub drainage area was dirty. But overall hotel is nice. Nice quiet area. Friendly staff.

Visiting McKinney for a wedding and stayed at this hotel. 1st impression was not positive. We tried to check in a little early and was told it would cost another night stay. For 2 hours...seriously? The front dest young lady was not exactly nice either. I paid for a "queen suite" and it was a complete disappointment. The only reason it's a suite is because they remove the chairs and put in a cruddy "sleeper" couch that's so badly sprung that you almost sink to the floor when you sit in it. Forget sleeping in it! Someone stuck old extra cushions (?) under the couch cushions in an effort to save it, but the result was that it was just lumpier and more uncomfortable. There is no division of space either. It's all one room with one tv. You can't watch tv without bothering the people sleeping in the beds either since the tv is directly in front of the beds. I figured out why the front desk lady didn't want to give us a room. The rooms are cleaned VERY late in the day. Ours was never cleaned at all. We went to the historic district and shopping. When we returned (after 2pm) the room hadn't been touched. The cleaning lady came by after 3pm and offered but we were already getting dressed to go to the wedding. She didn't come back to even throw out trash or change towels. There is a mini fridge, microwave, and coffee maker in the room. Our room was quiet, so that was nice but there were very few tenants at the hotel during our stay. Breakfast was pretty standard with the usual items. The other reviewers are correct. The beds are hard. Overall, if you're just there overnight to sleep, it's ok. If you're there for several days like us, not so great.

Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
Laurie We are extremely sorry to have failed to meet your expectation during your stay with us. We will use your feedback to make improvement at our property to make sure those issues don't occur in the future. We are in the process of changing out all out sofas and chase lounge. As per our conversation on the phone I have applied the extra points on your account to make up for the inconvenience. We really hope you will give us one more chance to make this right. Thank you

Stayed for a family wedding, it was the best hotel I've stayed at in a long time. Clean, friendly, and perfectly located in the middle of everything you need. Whataburger is right next door so thats plus

Comfortable and convenient to get to. It is definitely a place I would stay in again. Making a last minute to spend the night and being able to get a room was great. Leaving the next morning was easy because the motel was right off Highway 75.

Three staf are wonderful at this hotel. Decent breakfast-eggs, bacon, sausage, biscuits/gravy, waffles, fruit, yogurt, cereal. Room was great space for guest using a power wheelchair for mobility. Great value!!!

The staff at both check in and check out were friendly and efficient. The rooms were spacious and clean. There was a nice breakfast area, but we didn't eat the food to be able to judge the quality. There were several quick food options around the hotel, and the McKinney square isn't far. The only thing that would keep us from returning is the bed. Very uncomfortable. If you like a firm mattress, you'll be ok.

Cindy R, Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
Thank you so much for taking your time to share your experience with other guest and travelers. We really appreciate your honest feedback. We use our guest feedback to make improvements at our property to ensure the highest level of service and quality. Our guest satisfaction has always been and will always be our number one priority. Our entire team will be delighted to accommodate you and your family on your next visit to The City of McKinney. May God be with you.

We stayed here for a wedding 40 miles away. The place is clean and the room was huge. Super comfortable bed and cold air conditioner. Bathroom was great. Shower head needs a little updating but other than that see are super happy.

Our stay at the Best Western Plus was fine. The room was clean and seemed fairly large. The only concern was with the lighting, particularly in the bathroom. The lights were too dim. Breakfast was decent, but not as good as another Best Western Plus where we had stayed a few days earlier. No problem with noise at all.

The toilet in the room ran constantly and The The hotel looked very nice. The first thing we noticed was the parking lot was a little small. The room did have a hole in the closet from where the shower on the other side of the wall was repaired and they discounted the room for that. There was a humming noise in the walls. It was very hard to sleep. When I reported it to the front desk it seemed they didn't care, I just got an ok.

Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
Mr.Norwood We are extremely sorry for not being able to meet your expectation during your stay at our hotel. We will use your feedback to make improvements in our hotel and our service. Our guest satisfaction is our number one priority and We don't compromise when it comes to our guest satisfaction and comfort. We will take all the necessary action to make sure this doesn't happen again. We hope you will give us one more chance to make this right. Thank you

The best part were the comfortable beds. Next the breakfast. Wish it could have been available longer, but I got up and got the food to take back to the room for the kids. We did not use the other amenities.

Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
Stephen Thank you so much for such a wonderful review. We are so happy to know that you enjoyed your time at our hotel. We hope to see you and your family next time you are in town. Thank you

Nice place to stay with very nice employees. Older hotel that had repairs or remodeling going on at the time of our stay with what appeared to be drywall tracking in the halls and elevator. Will definitely stay again.

Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
Robert Thank you so much for such a wonderful stay. We are so sorry about the remodeling debris. We will make sure it won't happen again. We hope to see you soon Thank you

There was food in the room. I could not lock my bathroom door the knob was broken..It was very noisy people running in the hallways. My tub would not stop up. So showers only. The staff wasn't that friendly and not helpful. I was charged an extra night due to a cash payment. I was not

Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
Shenikah We are so sorry for the inconveniences you encountered during your first few day. We hope everything is great now and please don't hesitate to let us know if there is anything that we can do to make your stay comfortable. Thank you

Poor service, dirty, no towels, part out of control all hpurs of the night, poor cold breakfast, not well trained staff... overall terrible experience for the cost... will not come back or recommend. No ice, overflowing trash, stench... called front desk 3 times to have them ask the people next door to stop screaming and they never came to the room to ask them to stop

Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
Angela We are so sorry for the not meeting your expectation during your stay with us. Our entire staff's number one priority is to make sure all our guest is 100% satisfied. I tried calling you to talk about it but it went to voicemail I left a message. I do apologies about the noise from the neighbouring room we tried our best to keep it down but unfortunately it wasn't taken care of when you would have liked it to be. I really want to make this right. If there is anything that I can do to make it right please don't hesitate to contact me. My email address is [email protected]

Work is being done at the hotel, which will wake you up in the morning too early. On top of that the neighbors were blasting the TV until 230am. If you want to party, then this is the place to stay! They will not kick anyone out so come on over and piss off all your neighbors and have a great time because they are horrible at confrontations.

Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
David, Thank you for sharing your experience with us and our guest. We really appreciate your feedback. Upon your request to lower the TV volume down of the room, our staff checked all the rooms surrounding your room. Unfortunately we were not able to track the TV sound that you were hearing in your room. We checked the rooms next to yours and on lower and the higher floor but were unable to track the noise at that time. We are very sorry for not being able to resolve the problem you were having during your stay. Our number one priority is our guest satisfaction and comfort. Any disturbance to our guest is not tolerated at our property and We will make sure all our guest have a pleasant stay. I apologize for not being able to meet your expectation. We hope you will give us one more chance to make this right. Thank you

Stayed here several nights during a soccer competition in the area. Had to take several showers multiple people thru out the day, They gave us clean towels each time. Room was in excellent condition. New area are being renovated during our stay, Very modern hotel with all the nice ameneties in place. The breakfast was plentiful and fresh. The checkout desk manager was very helpful and friendly. The parking area is very clean and secure. Had a very nice will return for sure if in the area.

Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
Thank you so much for such a wonderful review. We hope you enjoyed your time in McKinney and the soccer competition went well for your team. Our guest opinion matters a lot and when we hear from our guest it motivates us to keep improving our service and quality.

The staff was friendly, breakfast was more than we could ask for, beds were comfy, room was clean, internet was fast, and a whataburger right across the street. The front desk manager was very accommodating and told me everything he knew about the town. I will be visiting again.

Staff was very friendly and helpful. Would have scored better but roofing was being completed during our visit. I was unfortunate to be booked on the top floor. Crew started early in the AM manager had the crew quit until a later time.

The stay of the room was worth the money. I was very hesitant to stay because of price. You get what you pay for which was great. Thank you all to the wonderful stay there. You all worked hard. I plan to stay again.

Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
Thank you so much for such a positive and motivating feedback. Our entire staff was very to happy to know that we were able to meet your expectation during your time with us. We look forward to seeing you in the near future. Thank you

The room and bathroom was very clean as was the outside and the lobby. The staff was friendly and helpful. The desk employees informed us of several places to eat including the down town McKinney area where we had a wonderful time. The complimentary breakfast area was clean and pleasantly decorated. The breakfast had a variety of choices. The serving area was clean.

Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
Thank you so much such a positive feedback. We are so glad you enjoyed your time in McKinney downtown. We understand how important the first meal of the day is for our guest that is the why we never compromise our breakfast service. We hope to see you soon. Thank you again on behalf of our entire Best Western Plus Mckinney team. :)

we stayed one night before going back to Tulsa. Friendly staff, nice hotel. next to the busiest Whataburger store I have ever seen. The only bad part is that you can't see the hotel sign from the highway very well and we missed the exit the first time. There was not a BW logo on the interstate sign. We had a good hot breakfast {free} the next morning and visited the beautiful Downtown McKinney Historical District.

Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
Joseph Thank you so much for such a wonderful rating. We are so sorry about the visibility of the hotel from the interstate. We are changing a few things on the outside of the building to make it more visible. We are so glad to hear that you enjoyed your time in downtown McKinney Historical District. We hope to see you next time your are in town. Thank you

The room was nicely appointed. My stepsons really liked the comfort and the updated room. However, the breakfast wasn't appetizing at all. The eggs were the powdered eggs, not freshly made. The other breakfast items were not good at all and indicative of other Best Westerns in the United States.

Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
We are so sorry that we weren't able to meet your expectation with our breakfast. We are changing some of our breakfast items in the near future using our guest feedback. We really appreciate your input and We hope that you will give us one more chance to make it right. We hope to see you soon. Thank you

We've stayed at this hotel twice while visiting family. The rooms are big and clean. Staff was nice and the price was affordable. CVS is within walking distance and HWY 75 is super easy to access. The only down side is that breakfast closes exactly at 9am even on weekends, but was good if you made it down before then!

Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
Thank you so much for taking your time to review our hotel regarding your recent stay. We really appreciate your business. It's our priority to make sure you feel like it your home away from home. We hope to see you soon. Thank you

We stayed one night to attend a family function the next day; the location was convenient, the room was perfect and accessible, and the staff was amazing. My son unfortunately got sick in the middle of the night and we had to call the 24-hour front desk for assistance several times in the middle of the night and early morning; each time they were beyond helpful and responsive immediately. No one wants to experience illness when you are far from home, but thankfully we were at this hotel :-/. We will definitely be staying again and hopefully the family will all stay healthy. The only reason I didn't give it 5 stars is because the breakfast wasn't great (with the exception of the Texas shaped Belgian waffles, which the boys loved) and the bedding needs an update. Neither of those issues are deal-breakers by any means, so don't let that stop you from booking a room.

Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
Thank you so much for taking your time to share your experience with other travelers and our guest. We really appreciate your honest feedback. We hope you and your family enjoyed your time in McKinney. We are so sorry to hear about the illness that your son experience during your visit. We will use your feedback to make improvement in your property and We hope to see you soon. Thank you

Returning home to Michigan from southern Texas via I-75, we stayed at the Best Western Plus in McKinney., Texas. The hotel is easily accessed from the expressway, our room was very large and the whole facility is immaculate. Desk clerk was accommodating and personable. The bed and pillows are comfortable and the room was quiet. Since we stayed free via a rewards program I can't comment on the value. I highly recommend this hotel.

Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
Thank you so much for taking your time to share your experience with our guest and other travelers. Your honest feedback is very important for us. We hope you had a safe travel on your way to Michigan. Best Western as a brand we try our best to make sure you get the best value when you stay with us. We hope to see you in the future. Thank you

Stayed for only a few hours to get some shut eye traveling from San Antonio to Iowa. Got in around 11pm service was nice but the bathroom was covered in water. No big deal I cleaned it up but in the morning it was covered in water again. Must be a leak in the toilet seal. The bed was not as comfy as the previous best western we stayed at. I guess just expected a little bit more since it was a plus.however the staff was very apologetic and ready to help us but at that point we were already leaving.

Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
Thank you so much for staying with us during your travel from San Antonio to Iowa. We hope you felt well rested when you left our hotel. We really appreciate your feedback. It helps us focus on the areas that need our attention. We will try our best to keep these issues from occurring in the future. We hope you will give us one more chance to make this right. Our customer satisfaction is very important for us and We want you to feel it like home when you stay with us. Thank you and We hope to see you soon

Overall we had a nice stay at this hotel. But, be warned, housekeeping will knock on your door at 8 AM!! The first night there we forgot to put out the "do not disturb sign" and regretted it. Others in our party (in different rooms) were also awoken at an early hour by housekeeping every day. This hotel seems to stop breakfast earlier than others too - 9am. While this was a nice hotel we would have liked to have slept in more!

Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
Thank you so much for taking your time to review our hotel regarding your recent stay. We are so sorry about the housekeeper disturbing you early in the morning. We will take proper action and make sure this doesn't happen again to any of our guest. Our breakfast hours are 6:00AM - 9:00AM Monday thru Friday and 6:30AM - 9:30AM on weekends. We hope you will forgive us for the inconvenience caused by our housekeeper. We hope to see you again. Thank you

Best Western Plus is a great hotel. The beds were very comfortable. Breakfast was great and included scrambled eggs, bacon, sausage, biscuits and gravy and an assortment of pastries. The front desk staff was great. There is a Whataburger right there. If I ever have a reason to be in McKinney overnight, I will stay there for sure. It was easy to hook up to the internet.

Cindy R, General Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
Thank you so much for such a wonderful review. We are so happy to know that you enjoyed our hot breakfast. Our number one priority is our guest satisfaction. We are here to make you feel home, safe and comfortable. We can't thank you enough for sharing your experience with other travelers. We hope to see you soon. Thank you

The stay was just fine. We stayed three nights and experienced no issues. The room was clean, though the beds can use a little updates. New ownership, so I believe they will begin to make renovations soon .

Cindy R, Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
Thank you for taking the time to post a review. We strive to make our guest feel welcome and at home. Thank you for your suggestions and we will definitely take this in consideration. Hope to see you again soon!

Check in was a hassle. Room not cleaned or beds made when we came back the first night. Breakfast the first morning was less then good. Food stuck to containers, out of many items, tables left dirty so no place to sit until you cleaned it yourself. Just found out a new owner took it over so hopefully it is brought up to better standards. We have stayed here before and never had any problems.

Cindy R, Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

This hotel seems a bit old and run down. Lighting in the room was poor. The bedding and towels were dingy looking in color. Pillows and bed were very uncomfortable. No couch to sit on only 1 chair for a family of 4 spent most of stay sitting on bed. I believe the room was over priced I am sure I could have gotten better elsewhere for less, but it was closest to where we were going.

Cindy R, Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. New property owners and management are working hard to improve these things. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

The check in was smooth and easy the front desk was very friendly. The room was clean and everything was well taken care of. In the morning when asking about directions for driving through the cities, they were very friendly and were able to anser the questions.

This hotel was clean and staffed by a team of professionals. The location was easy to get to from either main or local roads with shopping and food establishments within walking distance. The room was well stocked and comfortable with free wifi and lots of TV options.

Some of my family and I had flown in to attend another family member's wedding. Even though we had family living in the area, we got a hotel and invited them to stay with us. The room was clean and the beds were comfortable. Breakfast was better than some we've had at other hotels. It was a nice place to congregate and reminesce!

This is a great location. Close to Allen Outlet Mall, and near Downtown Mckinney. Right off of interstate 75. Near a lot of restaurants. Hotel was clean and rooms were very comfortable. The have a free all you can eat breakfast.

Stayed 5 nights first week and 3 nights second week. A co-worker booked the hotel. First 5 nights, coffee was never left for next morning. By the third day, I was able to stop by the desk and pick some up. Brought leftovers to eat and work in the room. Second night, getting back to room. refrigerator quit and spoiled my food. Second week, TV did not work, WIFI was spotty at best, had to use my "hotspot" to get emails. Many families living in the hotel, kids running around, breakfast was an adventure trying to get past the regular kids who filled 3 plates each, just to take a few bites and trash.

We had reserved a suite and arrived on September 12 for a 3 night stay. Our first indication that this hotel has quality issues were all the rag-tag men sitting around the front of the hotel drinking and puffing away on cigarettes. It made my wife extremely uncomfortable as they ogled her when we walked past. The gentleman at the front desk was great and extremely helpful. We were checked in and proceeded to our room. When we walked in we discovered furniture that was broken and neither of the television sets worked. There were also stains on the bathroom wall that looked suspiciously like blood. I walked down to the front desk, told the clerk, and he immediately gave us another suite. We proceeded to walk down to the new suite. We went into the room and discovered that the AC unit did not work in the bedroom. It was well over 85 sweltering degrees in there. Not acceptable. Again I walked back to the front desk, told the clerk, and we decided that we would go back to the first suite and he'd switch out the broken furniture and try to get the televisions working. He was able to get one television working by switching out the remote, and promised that the other TV would be replaced the next day and housekeeping would be notified of the cleanliness issues. The next morning we checked with the lady at the front desk who assured us that the issues would be taken care of that day while we were out. When we returned that evening, absolutely none of the problems had been taken care of. Still no working television, and cleanliness issues in the bathroom were still there. When I asked the front desk clerk (a different lady), she advised us that it should have been taken care of (it wasn't). When I asked about the cleanliness issues in the bathroom she said that it was normal for there to be issues in the bathroom, and as a female she understood why there were blood stains on the wall. What? Seriously? I also noticed that the breakfast area is getting extremely shabby-veneer is peeling from the counters, cupboard doors and drawers are broken and hanging askew. I also noticed that the fire extinguisher in the third floor hallway is out of date for its annual inspection. There is peeling wallpaper in the hallway and the shards of glass on the floor between rooms 310 and 312 that were there our entire stay, even though housekeeping had their cart sitting right next to it. The peeling wallpaper would have taken half an hour to fix (seam adhesive and a roller) and the glass simply should have been seen and picked up by housekeeping. The out-of-date fire extinguisher inspection tell me that management really doesn't care about guest safety. We decided to leave a day early because of the issues with this hotel. While we've always had great service from Best Western hotels, this one falls far short of a quality guest experience.

We had a nice stay. The staff was very friendly. The room rate was modest. The rooms was very comfortable and I really enjoyed the pool. I just wish all of the hotels would get rid of the little pillows. I know they are fashionable, but they are not comfortable. Typical Best Western breakfast. But the lady in the breakfast area was exceptionally nice.

The hotel itself is clean and the staff is friendly. The breakfast is lacking - typical hotel waffles and cereal. They did have some kind of biscuits (friend say they were gross) and gravy. We ended up going out for breakfast the next day. It is convenient to downtown McKinney and right off the highway. The beds are hard as rocks. Even though it's better than some area hotels; I'd probably try someplace different next time.

I stayed here for a girls weekend getaway and I can say I did have great interaction with the staff. They do need to replace the pillows, they are old and worn out. They are so bad they have to tuck part of the pillow case into its self because of the condition. FYI - if in a car bring your own pillow. The breakfast - personally, I am not a fan of these "free" breakfast buffets - so I might mot be a good judge. I did not care for the cheese wiz omelette but the sausage was OK. My friend isn't too picky and she thought it was OK since it was free. If I was there another night I would have gone somewhere and paid for a good meal. Again I'm not usually a fan and this may be your thing.

Great place to stay for price and value, easy to find right off highway. Shopping and restaurants within walking distance . Very quiet rooms, very clean, very friendly staff. Good breakfast. Nice pool. The only con is that they need to get new linens and towels. A little worn and tired looking.

I had a great time at this hotel, it was very clean and the staff was wonderful. The only issues were that the bed was quite uncomfortable and my key card stopped working on both nights I stayed. Luckily the staff was very, concise and wonderful about helping out.

Best Western Plus is a good value. The lobby was very nice and clean. The friendly staff makes a great impression. The room was clean. The bed and pillows were very comfortable. Breakfast had great choices.

This hotel SUCKS Badly and they have the worst customer service from the initial check in to the check out. I paid for this stay using a third party company and my bill was already paid for before getting to the hotel. The front desk Dawn informed me of only a $25 incidental charge and nothing else before handing her my debit card. Next thing I know, $89 was being charged, and had questioned her about the transaction. She stated that the charge was for the hotel stay after telling her I have already paid for the hotel when I booked it. She argued about it and in the process was YELLING at me about not being able to do anything about it cause the computer automatically charges it. I asked her to call the manager and have her reverse it and credit me my stay via Priceline cause I do not like the way I am being disrespected. After lying that her manager Cindy turns her phone off at midnight, I told her it was only 23:45 and she changes the time to 23:00. She said that no one higher than her can be called to fix the problem, she was new, and was not trained on how to work the computer. She even stated there's been worst life threatening scenarios and was not able to call anyone at that time. I told her we just got back from the airport and I would rather trudge through the two hour drive home then stay in a place as disorganized and rude as this BW. This location should be called BuTT WiPES for the nerve of a night auditor to yell and argue with a customer who was trying to find a solution to something than wait in the morning till someone would be available. She guaranteed me if I was to go home that she can have the manager Cindy reverse the charges she made and even approve Priceline to cancel the reservation. I knew better what bull crap that would be cause I was not about to risk falling asleep at the wheel to drive home to just waste the money I've spent and not get a refund for anything. When I called Priceline in the morning to see what they manager had decided, they denied the cancelation, and that no apologies or attempt to talk to me directly. The hotel looks decent from the outside and pictures but I should have known that no BW would have any standards or actual decent amenities, breakfast, or accommodation. Their towels had stains, beds were very uncomfortably, breakfast was a joke, those Texas Waffles are non existent, toilet would not flush, and there are no hospitality in the front desk and manager. Anyone wants to do a class action law suit, hit me up, and we will force these idiots to get their acts together.

Very nice hotel. Clean, friendly staff. Great hot breakfast. The lady in the breakfast area was so nice,she seem to be very happy with her job. The only things that kept me from rating it a 5 was the beds were a Little hard for my taste, and Even though it was right on the hwy. it was hard to get to it. Price was good. We had 3 adults and 2 kids. Had lots of room. If ever I'm in that area again I will stay there again.

Our initial King bed room reeked with cigarette odor. The girl at the front desk was very nice. Not only did she apologize for the bad odor, she was very helpful in getting us another room. Since we are also Platinum members with BW we were upgraded to a suite. Overall our stay was very enjoyable.

We arrived on Thursday 7/14/16 to find the A/C not working in half of our "Suite." Maintenance swapped it out for another one, which was appreciated. I'm pretty sure they just took it from another room, as my nieces arrived the following day to find their A/C not working and you could tell that the one in their room had just been put in, as the cord was out in front of the unit. Their A/C in half their suite was NEVER repaired for their 3 night stay, but part of the suite did have air. Several other people we spoke to were also without A/C and no maintenance people showed up all weekend to fix it. In our "Suite" I was to stay on a hide a bed couch. I pulled it out and it was ripped and had a huge stain on it. The photos I took are cringe worthy. I went to the desk to ask for bedding, a mattress pad or something and was told they were out. I was given 2 sheets. So I slept on the couch folded up which was not comfortable at all. The next day they provided me a roll away bed which required a pillow under one side of the mattress to make it level enough to sleep on. This I paid 149.99 per night for. We called other hotels to try and get out of there, they were all booked up so we were stuck. As far as the cleanliness goes, lobby and breakfast area were clean, but stairway railings were covered in dust and carpets needed shampooed. Calls to the owner by other family staying there went unanswered. Would I recommend to a friend, no.

NO AIR CONDITIONING! Go somewhere else!! The owner is a complete jerk and threatened to call the police on us because we want the AC fixed. He told his manager "why won't they just leave?" We would love to but there is nowhere else to go!!! This has been and continues to be the WORST hotel experience I've ever had!! We paid for a king suite with a pull out bed because we have two babies that need separate rooms. When we arrived, our room felt like a sauna. Neither AC unit was working and the two cribs we had called and reserved (one reason we chose this hotel) were nowhere to be found. Night staff eventually (2 hours later) let us move to a different suite but failed to mention that there was no pull out bed. So with no cribs and no pull out bed, we now have 4 people in a room with one bed when we paid extra specifically for the suite. But wait... It gets better!! One of the 2 AC units in our new room is broken, so we are still sweating. We can't close the bedroom door (and separate the babies) because there's no AC in the living room. It's been 48 hours and the "maintenance" that would supposedly be here "first thing in the morning" has yet to show up. They're "having problems with him" but refuse to call someone else. There are no other rooms, the hotel is booked solid, and no rooms at surrounding hotels so we are literally stuck with nowhere else to go. So after two nights of sleeping on a small couch with my 1.5 year old, I am completely fed up. The owners solution is to give us $20 off.... This room should have been $20 less to begin with as its smaller and is meant for 2 people, not 4. That's not even considering the lack of air conditioning in TEXAS in JULY! This is the worst I've ever been treated by a business owner/management and it's very clear they don't care about their customers. Huge waste of money and time and the owner acts like we just want a free room... No, we want what you advertise on your site... Air conditioning and the room we booked!!!

Beds are very uncomfortable...Lots of road noise , and someone upstairs walking around all night. Great location, just had terrible night's sleep due to bed. Other BW'S have great beds, so disappointed by this one.

From start to finish, my stay was pleasant. The front desk staff was terrific. They even gave me a room on a higher floor when I requested one upon check-in. The room was very clean and very comfortable. I had a king size bed and I slept very well. The inn is extremely quiet so there were no slamming doors or screaming people which is always appreciated. I like that it is small with only three floors, and I felt very safe even coming back late at night. House cleaning stuff does a great job and is very friendly when you come upon them in the hallway. Minor quibbles: The pool does not have any umbrellas and therefore empty and in the blistering heat of June, I would recommend that they invest in some. The free breakfast was fine. The person replenishing the food was very nice and polite and greeted everyone. Have the waffles or biscuits and gravy with the link sausage. The somewhat remote location is really meant for someone who will be renting a car or getting a ride from friends. It is really not a walking around neighborhood most especially at night. There is a whattaburger just across the street from the hotel where I enjoyed a tasty snack the first evening.

The staff was courteous and helpful, and the room was very clean. I loved the pool time and the fitness room is a plus. Great breakfast and overall, Best Western Plus in McKinney, TX, is a place I will book again when I visit family.

Vijay P, Guest Relations Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
Thank you for the kind comments.....and we look forward to having you stay with us again!

We found this hotel to be very clean and with updated decor in the lobby and in the rooms. We were very pleased with our stay, the price was appropriate and breakfast was well stocked and laid out. We also appreciated the courteous service we received and would definitely stay at this location again.

Vijay P, Guest Relations Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
Our policy is to please our customers, and we appreciate comments like yours that help us to serve our customers in a more efficient manner. Thank you for your comments, as we enjoyed having you as our guest, and we look forward to serving you again in the future!

Let me start by saying this is a VERY family friendly hotel with a great pool. Why I am on the fence about staying here: Its a PLUS. I expected a little more than duvet covers and nicer shampoo for the cost. The hotel itself is nice, but the room was sub-par and it smelled. I can't even describe the smell- like a cross between sulphur and cleaner??? For a suite, it seemed to be missing furniture and the fold out couch was broken and ratty. No linens or blankets for fold out couch. The refrigerator was missing parts on the door. The microwave was OLD and yellowed with age. The pool was great and I was happy to see chair lifts for the handicapped. (Just FYI- hot tub is currently out of order.) We met a lot of really nice people staying there as well. Crazy as it sounds, I was pretty annoyed by the sign that asked us not to take breakfast food into our rooms... really? I get not taking syrupy waffles, but you do realize that when you have a microwave and a refrigerator- people are going to eat in the rooms...right?

Vijay P, Guest Relations Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
Thank you for your letter alerting us to the problem you experienced during your visit. We pride ourselves on responding to customers' concerns very quickly and will do everything we can to serve your needs.

Alot when on during our 4 night stay, it was never dull. After checking in , it stared to rain.... in our room. A leak near the bed that was a pretty steady drip. Called the front desk, they offered to bring us a bucket. We said that wasn't going to resolve our issue, we didn't think we would sleep well hearing the dripping all night, they said there were no other rooms available. We politely suggested they find one for us and after we returned from dinner, they had found a leak free room for us. In our new room, we looked out the window to see a massive spray of water spraying our car and only our car, like a fountain. The watering system had gone wild and we were lucky enough to have been the ones that parked just in the right spot. Since it had just rained, our windows were up, otherwise it wouldn't have been so funny. We just said our room must have come with a free car wash. On our second day, returning to our room after breakfast, our room key didn't work, so back to the front desk. They said nobody was in room 314.... but we were. They had not updated the system when they moved us from the leaky room. So that was ok, they made the updates. But for some reason, we had to return to the front desk daily to have our keys reactivated, they kept not working. Seriously, every day. We needed extra blankets due to unseasonably cool weather, they were out, having just given the last one to another room. Ok, that was interesting. All of our interactions with the front desk were fine overall, the staff was friendly and helpful enough, we just seemed to have alot of contact with them. They did make an adjustment on our bill at check out due to changing rooms, as I had expected should be done. I also heard other guests comment on how helpful the staff was so that is always good to hear. Considering all the little things, it was still a good stay. The rooms are clean and the breakfast bar had a good variety and was well stocked. The hotel is in a good location for all of the areas we needed to go, I would stay here again due to the reasonable price.

Vijay P, Guest Relations Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
Your comments regarding the service you received at our hotel are very important to us. We want customers to enjoy their visits. Please accept our sincere apologies, as we have since made the necessary repairs.

I had a couple of concerns with this hotel while I was staying there. Since it was just a quick overnight stay I didn't bother bringing it up with anyone because I was glad to be leaving soon. I will say that the 2 employees I had interactions with were very friendly and professional. The biggest issue was that I did not feel safe. Walking to the hotel entrance late at night alone was incredibly stressful because there were a few cars with people just hanging out in them. One guy looked like he was sleeping out there. Two others were just people just sitting in trucks seemingly watching everyone. Had it been daytime or if they seemed like they were out there for a reason I wouldn't have thought twice about it, but it was very sketchy feeling. Once I got inside I was anxious all night because I had to leave my car in a less than secure feeling lot and hope it wasn't broken into at night, which I know is unfortunately a common occurrence at hotels. The lack of monitoring of parking lot activities was concerning to me, and was even more evident the next morning. As I was leaving there was a man working on a wrecked car in the parking lot. I don't know how he even drove it there as it was in bad shape with the whole front end crushed in. He was carrying tools from one car and working on this one like it was his own driveway. There was an employee picking up trash from the parking lot at the same time, so someone clearly knew this was happening on the property. Definitely not something I would expect at a BWPlus hotel based on my previous visits at other locations. Arriving inside the room was a bit of a disappointment because the lobby looked so nice. The room was clean and well appointed, but smelled bad. If I had to describe it I would say it seemed moldy or musty, but luckily running the AC for a bit made it better. I was also surprised that there were no real pillows on the bed, only 4 throw pillow sized pillows in standard sized pillow cases. I just looked at the property photos online and they show the smaller pillows, so it's apparently intentional. I probably wouldn't have cared except that a real pillow would have been nice to wrap around my head so I wouldn't have to hear the walking/flushing from above me throughout the night. I'm wondering what the "plus" designation even means anymore as I thought it meant there was a higher level of quality which this location was not. The BWPlus location we frequent in Chicago is remarkably nicer than this one so I was quite disappointed. My expectations weren't very high because this was an affordable hotel, but it was comparable in price with the Holiday Inn and La Quinta in the area that I've stayed at before without these issues. I had high hopes for this hotel since I will be staying in the area several times a year, but I would prefer to stay somewhere that lowers my stress instead of adding to it.

Vijay P, Guest Relations Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
Thank you for your letter alerting us to the problem you experienced during your visit. We did investigate the wrecked car in our parking lot. The police officer notified us of the crash, just outside our lot, and showed us the report filed as the other car left the scene. We pride ourselves on responding to customers' concerns very quickly and will do everything we can to serve your needs.

Resulted in gastric distress that could not have occurred elsewhere. Otherwise everything was well above average. However, due to the distress I cannot say that it was a pleasant experience. The staff were polite and professional.

Vijay P, Guest Relations Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
Thank you for your letter alerting us to the problem you experienced during your visit. We pride ourselves on responding to customers' concerns very quickly and will do everything we can to serve your needs.

The hotel itself isn't bad. I was booked for one night for a baseball tournament. The room was warm and the AC couldn't seem to keep up, even though the high was 82 today. I realized I really had a problem after returning from dinner. The shower didn't work. Only a small trickle of water would come out and the water wouldn't get hot. Completely unacceptable. I tried to call the front desk and no one answered the phone. I walked down to the front lobby and was told that maintenance had already left for the day. I explained that I was not paying for a room unless I could take a shower. They claimed they were booked full and the best they could do is have maintenance look at it in the morning (on a Sunday, we will see how that works out). Extremely disappointed in the lack of shower after a long day AND the awful service. I will be calling my credit card company if they try to charge me for the room.

Vijay P, Guest Relations Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
We certainly understand your frustration. Please accept our sincere apologies. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs.

1st time stay in this town at this hotel. Usually stay at the Hampton Inn, it was booked. Never stay here again. TV did not work, the refrigerator was missing and the rate was very high for the value. Overall probably one of the worse hotels that we have stayed at. The only good thing was the location.

Vijay P, Guest Relations Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
We certainly understand your frustration. Please accept our sincere apologies. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs in the future.

Here for a wedding so stayed a couple of days.. Very friendly and helpful staff. Breakfast bar okay seems everyone serve sausage.. Off the highway a little but close to lots of things. Easy access to all.

Vijay P, Guest Relations Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
We certainly thank you for your timely suggestion. You can be certain that we appreciate comments like yours that help us achieve this goal.

Cost with all the amenities offered was great! Clean rooms, good breakfast, friendly staff, very quiet, convenient to stores, gas, food, entertainment. We will be using this hotel when returning to McKinney.

Vijay P, Guest Relations Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
Thank you for your comments, as we enjoyed having you as our guest, and we look forward to serving you again in the future.

This Hotel is always very clean and welcoming. Staff always pleasant and helpful. Convenient to a variety of food choices and shopping. Very nice variety of choices at the breakfast bar in the morning. Enjoyed my stay.

Vijay P, Guest Relations Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
It was our pleasure to have you as our guest. Our policy is to please our customers, and we appreciate comments like yours that help us to serve our customers in a more efficient manner. We hope to see you again in the near future!

This hotel was located near family in Dallas, so we book it through Book.com. Overall it was clean and good outward appearance. We stayed on the third floor. The carpet near the elevators was dirty. The room was spacious and clean. The breakfast was okay. The staff were friendly and courteous. Quiet and nice area.

Vijay P, Guest Relations Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
Thank you for your comments, as we enjoyed having you as our guest, and we look forward to serving you again in the future.

We choose this hotel because of the location and the pool. Unfortunately the pool was closed for the season, this is not mentioned on the website. If we knew this we would not have booked this hotel In the fridge we found food from a previous guest. Overall the hotel is ok, nothing special. But neither the management of this hotel or Best Western customer care respond to my complaint. I am still waiting .........

Vijay P, Guest Relations Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
I certainly understand your frustration, as all hotels in our area has not opened their outdoor pools due to the fluctuating weather we have had this season. Please accept our sincere apologies. We appreciate your business and feedback, and will do everything we can to serve your needs in the future.

The rooms are nice and clean with duvet covers (no grimy bedspreads). The rooms have higher ceilings, mini-fridge, microwave and a clean bathtub. The staff is friendly and helpful (shout out to Cindy, Chris and Ross). The breakfast is very good. The location is great (just off highway 75) and we felt safe in the area. Nearby stores include a CVS, Whataburger, Dairy Queen, Big Lots, and Tuesday Morning.

Vijay P, Guest Relations Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
We are so happy to hear that you enjoyed your stay with us! Our policy is to please our customers, and we appreciate comments like yours. We hope to get the chance to serve you again in the future!

We loved the area and our great room. The carpeting and most of the furnishings looked brand new (the side chair could use replacement, but it was okay). The breakfast was plentiful and fresh. We got a great nights sleep and got off to a good start for our next stop.

Vijay P, Guest Relations Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
Thank you for your comments, as we enjoyed having you as our guest, and we look forward to serving you again in the future!

Upon checking in 2 weeks ago we reported that the room fone didnt receive calls to the front desk. Despite promises wasn't fixed in 4 days The next week we Checked into a different room.This time the fone didn't work at all. Reported to front desk.Checked out 5 days later fone still broken. External door card readers broken, need to walk all around building to get back from shops However ross at breakfast is brilliant. Plastic knives at breakfast do not cut apples. He daily presents a metal knife to my wife to overcome this issue. No ketchup at breakfast...so he went and bought a bottle from the local store. Pity the hotel owners don't aspire to his high standards of customer service!

Vijay P, Guest Relations Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
Thank you for your time and compliments of our great staff. Please know that we are working with our phone provider to address the issues with the phone system. We enjoyed having you as our guest and hope to see you again soon.

good experience at this very reasonably priced hotel; front desk staff friendly enough, beds comfortable enough, and room was clean enough; conveniently adjacent to Whataburger and CVS pharmacy, with several other very nearby options to eat/shop if need be (ours was only an overnight stay for an event at a nearby venue) did not try the hot breakfast but did sneak a peek: eggs, sausage, biscuits, gravy, pour-your-own waffles, choice of cereals for the kids, all smelling and looking appealing enough... but the craving for pancakes and bacon was too strong, so off we went to an IHOP just up 75 I guess that's why I'm rating it as an average hotel, it was a good enough experience, just lacking that extra attention to detail, for me...

Vijay P, Guest Relations Manager at BEST WESTERN PLUS McKinney Inn & Suites, responded to this review
Thank you for time and we appreciate your feedback. We are currently making upgraded changes to our breakfast and hope that it will be more suitable to your needs upon your next visit.

Not somewhere I'd stay if I wanted a view or reliable internet in my room but for the price it was functional with great staff and I'd probably stay again. Easy to get to and rooms very well presented

This property is located right off the expressway, directly behind Whataburger and CVS, which is convenient. Everything was reasonably clean and quiet. The breakfast was OK. All around, not bad for the price.

This was a good hotel with a full breakfast. The rooms were clean and comfortable. The staff was helpful, and the 24 hour staffed desk made our arrival and departure easier. The price was good and saved us considerably over the other hotels we considered.

Great price and location for football game attended. Check-in was fast, easy, prompt and friendly. Rooms were spacious, well appointed and CLEAN! Plenty of nice towels, toiletries, etc. Fridge microwave and Wi-Fi that worked! Plenty of close parking and area amenities. Would stay again!

Just spent a week at this hotel and as I've come to expect from this chain the place was well maintained and clean. Hotel staff was friendly and the usual Best Western breakfast was available. I will definitely stay there again.

Convenient location off I75.Easy parking location. close to a new WINCO grocery store and other shopping areas.Not a lot of truck traffic. close to fast food restaurants. Our room 314 did not have adequate bathroom/bedroom lighting. So just check those things up front.

You will pretty much need a visit to the chiropractor after sleeping on these beds. The have the coils popping in your every move. The water preassure is horrible on the 3rd floor. When asked to move the said it was the whole place. Try getting shampoo out of your hair when it's half way down your back. It took me 30 minutes! The rugs in the front lobby was not vacuumed the entire time were were there. You could see the same crud on them. The breakfast is mediocre. The front office staff were very pleasant though, they knew it was all messed up but they can't control the owner. There is a new Sheraton not far from here. The classmates that stayed there loved there experience.

We spent one night at this hotel and it took us days to re-cooperate from sleeping on the awful mattress. It was rock hard. The pullout sofa wasn't any better! The mattress was falling through the frame. I called ahead to request extra pillows and the front desk person said they would give them to us at check in. When we arrived and asked for the extra pillows the front desk man said "I wish you had called ahead, we only have two left". Well, we did call ahead!!!

Very satisfied with the service and the staff. Very nice hotel and very close to the local area. Beverly was wonderful. Very sweet spirit and Cindy was great when she took over as well. Highly recommend this location if you're staying in or near McKinney. Great value in a great area

Pleasant and comfortable stay in 3 story BW. Easy check in and out. Nice room with large TV and Internet service. Appreciated the side rail in the bath/shower area. Very quiet. Free breakfast was good.

Enjoyed our stay at the Best Western (wedding group). Breakfast was good, staff was friendly. Nothing fancy, but the price was reasonable for our friends and extended family. There is a lot of construction on Hwy 75, so take care driving to this destination!

could not initially find our reservation, not enough luggage carts - had to make several trips, not adequate breakfast seating, barely warm food at breakfast and the exact same food each day, key card reader not working to outside entrance, did not replenish used cups/glasses in room, noisy.

We booked this room because we were moving into our new house the next day. We originally thought pets were allowed but the P on the travel site meant parking, not pets. We are new to area so our pet had to stay in car overnight. Breakfast was better than usual and my kids Loved the Texas shaped waffles.

Nothing exceptional here, but it does meet the standards of Best Western. Staff was friendly and helpful. They recommended a local restaurant after we found out the one next door was no longer open. The rooms were clean and neat. The pillows lacked a little in the fluff department and the bathtub was starting to show its age. I'd still recommend the place. Whataburger is right outside the door which is a Texas tradition and one exit up is Bill's Cafe for a great breakfast.

For an overnight stay of convenience, this was a perfect value for myself and my 3 children. It was clean and the staff were very efficent and nice. Will continue to stay with Best Western if all are this nice.

As advertised no surprises. Some what difficult to get too due to construction but other than that all was OK. OK for a weekend, nearby shopping and gas stations. This was a weekend trip with good weather and generaly low trafic for the most part with some construction at several rout locations. Hank

I went to McKinney to visit relatives and stayed here. The room was clean, bed comfortable, and a large room. When the people in the room got loud late one night and I asked the front desk to speak to them, they handled it right away. Good selection for breakfast. I would definitely stay here again.

Great place to stay really clean nice Breakfast best we had on our trip to Iowa and back to Texas. Rooms where huge compaired to other rooms we stayed in on our trip. Beds where very comfy. Recommend this place to anyone. the rprice was way cheaper than all the hotels we stayed with on this trip.