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Vorteilscode

Best Western Plus Hotel Buckingham International, Highett

4.0/5  - basé sur 265 notations.
1130 Nepean Highway, 3190, Highett, Australia - Karte ansehen

Besuchen Sie dieses Boutique-Motel von Melbourne, schön gelegen im Vorort Highett und nicht weit entfernt vom Einkaufszentrum Southland und dem Bahnhof von Highett. Auch die Innenstadt von Melbourne ist von hier leicht zu erreichen. Strände an der Bucht sind nur 3 km entfernt. Das Best Western Plus Buckingham International bietet Vier-Sterne-Unterkünfte in Melbourne, darunter 67 Zimmer und vier Apartments. Alle Zimmer sind mit kostenlosem drahtlosen High-Speed-Internet und Kabelfernsehen mit acht Foxtel®-Sendern ausgestattet. Zur weiteren Ausstattung dieses Hotels von Melbourne gehören ein Swimmingpool und eine Grillecke, ruhig gelegen und umgeben von schön gepflegten Gärten. Die Festräume des Best Western Plus Buckingham International sind bekannt für Hochzeiten und Empfänge, mit ausreichend Platz für 150 Gäste, während „Busbys Bar & Bistro“ gute Küche in gemütlicher und entspannter Atmosphäre bietet. Reservieren Sie noch heute im Best Western Plus Buckingham International, einem schönen Hotel mit erstklassigem Service und günstiger Lage in Melbourne! Wir wünschen einen schönen Aufenthalt.

Best Western Plus

Hotel Buckingham International

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Restaurant
    Restaurant
  • Freibad
    Freibad
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
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Bewertung unserer Kunden

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Certificate of Excellence 2018
Gebildet aus de 263 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
107
Sehr gut
103
Befriedigend
37
Mangelhaft
8
Ungenügend
8
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
17
Alleinreisende Alleinreisende
21
Familie Familie
56
Geschäftlich Geschäftlich
43
Geschäfts-<br>reisende Geschäfts-
reisende
67
Geschäftsleute Geschäftsleute
48
Geschäftsreisende Geschäftsreisende
50
Paare Paare
87
Reisen mit Freunden Reisen mit Freunden
12
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Two Night Stay"

5
17/07/2018

Very clean. Great Facilities, cooked our own meals. Staff were more than helpful with a small problem we had. Quiet location. Gave us space to spread out. Perfect location for access to medical treatment.

Jack1130, Front Office Reception at Best Western Plus Buckingham International, responded to this review
Dear guest, Thank you for taking the time to write this review. Your feedback is important to us. The team at Best Western Plus Buckingham International pride ourselves on giving excellent customer service.

"Excellent!!"

5
15/07/2018

We have stayed at this hotel on numerous occasions visiting family in Melbourne - we have always been totally satisfied on each stay with the service we have received. We have now joined the BW Rewards Programme and were even more delighted with the benefits on offer on our latest visit. We were greeted by Bhuwan on check in at reception - excellent service and we really appreciated our upgrade to a spa suite. Bhuwan was very professional, friendly and welcoming - it really set a positive tone for our trip. The rooms at the hotel are a little dated - it has to be said - but very comfortable, spotlessly clean and peaceful. We slept so well. Housekeeping is prompt and reliable. We ate every evening of our four night stay at the hotel restaurant Busby's. Thoroughly enjoyable and delicious dining! Well done to the chef he is amazingly talented - we were so impressed with every meal we had. The team at the restaurant were delightful - thank you so much to the lovely Marcy. What a charming young lady - excellent customer service and great conversation. We did miss restaurant manager Wilson on this visit and wish him all the best. We hope to see him on our next visit. We will be back for sure. Thank you to everyone at the hotel who made our visit so pleasant. We highly recommend the BW Highett.

Jack1130, FRont Office Reception at Best Western Plus Buckingham International, responded to this review
Dear Guest/Happy Hols, Thank you for taking the time to write this review. We appreciate your feedback. The team at the Best Western Plus Buckingham International are very happy to hear you thoroughly enjoyed your stay with us. We pride ourselves on excellent service. Our restaurant manager Wilson will be back with us soon. We are also happy to announce that full renovations will be commencing next year 2019. We look forward to welcoming you back to Best Western Plus Buckingham International in the near future. Kind regards Ali Kelly Front Office Reception

"Disappointed"

3
09/07/2018

We thought we would have a really nice night out AND close to home too.p, so we booked for dinner. Firstly, there was only one other person in the dining room, obviously a guest at the hotel....that should have told us something but we plotted on! Two very nice young waitresses, can only say good of them. The food? Can't say much good about that! We had (expensive) oysters as an entree and I put one in my mouth and, embarrassingly, spat it out...it was not BAD but it was definitely NOT good! Then came our (expensive) steak! Cooked as ordered but that's the best I can say for it..dead ordinary. It was not tender and was accompanied by quite forgettable sides. All in all, we left very disappointed and will not return.

Busbys M, Manager at Best Western Plus Buckingham International, responded to this review
Dear Janelise2017 I am so sorry to hear about your unfortunate experience at Busbys Restaurant . I am very surprised to hear you spat the oyster out as all our oysters are delivered closed in their shell and fresh everyday. I will follow this with our supplier straight away - making sure we are receiving the highest quality of oyster.. which is what Busby is known for. In regards to our steak that you found dead ordinary.. this is one of our most popular dishes and have never had 1 bad review. I will speak to our chef and make sure the cut of meat was at our usually standard. I am glad to hear our staff were accommodating and attentive and once again we are sorry you left Busbys disappointed. We appreciate your feedback.

"Great Accommodation"

4
28/06/2018

We booked a 2 bedroom self contained apartment for 3 adults and were upgraded to a 3 bedroom apartment. The 3 bedroom apartment was in the street a few houses along from the main office. This had its own driveway so was very easy to access. The apartment was huge and very clean. The only thing that I would change was the couch as it was very low and really hard for older people to get up off. We only stayed for 2 nights but could have easily stayed for more. This would be perfect for a family and perfectly situated close to shopping centre.

Jack1130, Front Office Reception at Best Western Plus Buckingham International, responded to this review
Dear Guest, Thank you for taking the time to write this review. We appreciate your feedback. The team at the Best Western Plus Buckingham International are very happy to hear you enjoyed your stay with us. We pride ourselves on excellent service. We are happy to announce that full renovations will be commencing next year 2019, and all guest recommendations will be taken into consideration. We look forward to welcoming you back to Best Western Plus Buckingham International in the near future.

"Good place to stay"

4
18/06/2018

Stayed for a week for work, didn't want anything special just a room and a bed. Rooms were nice, a little on the old side but still kept clean. Restaurant on site had great food. Will stay here again.

Jack1130, Front Office Reception at Best Western Plus Buckingham International, responded to this review
Dear Robbie, Thank you for taking the time to write this review. Your feedback is important to us. The team at Best Western Plus Buckingham International pride ourselves on giving excellent customer service. We are happy to announce that full renovations will commence early 2019.

"Great hotel!"

5
25/04/2018

Thoroughly enjoyed our stay at Buckingham International. We had a quiet, clean and pleasantly decorated room. The bed was truly comfortable, providing us with a great sleeping environment. This hotel is excellent value.

"Melb base with good food"

4
18/04/2018

If you need to work or travel in the South East of Melbourne then this is a great base close to train and good hotel with good food and service. Is located on Nepean Highway which makes car travel easy and the Sky bus from the airport stops and picks up there also.

"Good Location & Restaurant; Poor Room"

3
31/03/2018

Booked four rooms for an overnight business stay; convenient location. Front desk: very friendly and helpful; there was a hiccup with my Best Western Rewards Status re free room upgrade, bonus points and rewards points - frustrating! Rooms: the room I was allocated was very large and included all the basics plus a large tv. Unfortunatley the room was dated and the cleaniness not up to standard. Plenty of parking near rooms. Restaurant: on-site restaurant was convenient and we all enjoyed our dinner experience; good selection of meals and beverages. BF was basic but satisfactory. Would stay again however pre-empt visit by specifying room cleaniness expectations and Best Western Reward entitlements. On a seperate note - I would suggest this is a good hotel for golf trips...

"Golf Trip"

4
21/03/2018

A group of 16 of us stayed in the accommodation in March of this year. Accommodation comprised a mix of single rooms, apartments & townhouses. Excellent accommodation for this activity. Close to other amenities and have no trouble recommending to others. Staff very helpful.

Jack1130, Front Office Manager at Best Western Plus Buckingham International, responded to this review
Dear Mark, Thank you for your time to share feedback about your recent experience with us. I am delighted to hear that your group had a nice stay with us. I will share your feedback with the team. I sincerely thank you for choosing Buckingham International Hotel and we look forward to welcome you again. Regards, Bhuwan

"Rooms not clean. "

2
12/03/2018

Rooms where very dusty, cob webs over bed and in bathroom. The room smelt of cigarette smoke. The towels had stains on them and when we told the house maid she said they are done by outside contractors. The draws in the vanity in the bathroom where dirty. Thought for the price it would have been much better. Would not recommend this place.

Jack1130, Front Office Manager at Best Western Plus Buckingham International, responded to this review
Dear Bigwatto, Thank you for your time to share feedback about your recent stay with us. I am disappointed to hear that your stay wasn't pleasant. I sincerely apologies for that. Please rest assure, all the issues you have highlighted will be addressed right away. I once again thank you for your comments as it allows us to better improve our hotel for you and for our future guests. Sincerely, Bhuwan Shrestha Front Office Manager

"Good value for location "

4
16/02/2018

Accommodation is basic but clean, restaurant is not cheap but food is worth the money. Only a 1km walk to Southland, no where near as noisy as expected considering the location, and free parking right outside our room. We would stay here again. All the staff were very courteous and friendly. They are an asset to this business.

Jack1130, Front Office Manager at Best Western Plus Buckingham International, responded to this review
Hi Rebecca! Thank you for your review! We're glad to hear you found the hotel amenities to be convenient for you. I passed your compliments onto our staff, we are always glad to hear positive feedback. We look forward to having you back sometime in the future, Kind Regards, Erin Price Front Office

"Regular Visitor"

5
16/12/2017

We have found this motel consistently good over the last 4 stays. Rooms always very clean and well maintained, parking good, hot breakfasts are always lovely, evening meals are very well prepared and presented. Staff always very attentive, helpful and polite, particularly Wilson in the breakfast room who went out of his way to assist my ailing wife and I. We'll be back!

"Consistently good"

5
04/12/2017

This is my fourth visit here - the friendly service and room quality is consistent - exactly what I like when regularly staying at a hotel. Friendly and efficient booking, checkin and checkout process. Wilson and Nina in the restaurant/bar are brilliant and their friendly attentiveness is appreciated. This isn't a modern, soulless place, it is an established hotel with a heart and I look forward to coming here - I wouldn't consider anywhere else.

"Standard old motor - inn style accommodation"

3
15/11/2017

It's a bit old and tired but a reasonable night's sleep in a reasonable bed. Pluses include that there is not much traffic noise, restaurants and shopping centre within 5 mins walk, and there are plenty of power points in the room. Big screenn tv, and stocked minibar. Minuses are: shower head (room 78) won't stay up so awkward showering, people outside on the balcony walkway smoking and talking till late, no lifts so need to drag suitcases up stairs, no mini bar price list in the room, and slow reception service. Friendly, but slow. Forgot to take the do not disturb sign off the door so that meant no room clean or fresh towels. My fault but maybe they could have checked by phone at some point in the day.

Jack1130, Front Office Manager at Best Western Plus Buckingham International, responded to this review
Dear BrisbaneGretski, Thank you for your feedback we are sorry to hear that your stay at the Best Western Plus Buckingham International did not meet your expectations.We appreciate your feedback which will help us to improve our hotel services. I am sorry to hear that you had to drag a suitcases upstairs, we could have assigned room on ground floor on request and I recommend to contact reception should you need a hand with bring suitcases upstairs. We place a mini bar prices in every room and I sincerely apologies somehow it was missing in your room. We do not disturb guest by any mean if there was 'do not disturb' sign never the less an extra towels can be delivered to room.I once again thank you for your comments as it allows us to better improve our hotel for you and for our future guests. Sincerely, Bhuwan Shrestha Front Office Manager

"Small Rooms"

3
16/10/2017

Stayed here for one night, as its location was perfect for a family function we were attending. We had an executive room, which was rather small but adequate for an overnight stay. The biggest bug bear that we had was that our room reeked of cigarette smoke, which is not managements fault as all their rooms are supposed to be smoke free. I contacted the front desk, and a staff member came and sprayed air freshener which only helped for a short time. This made our stay fairly unpleasant as we slept with the windows open all night to try and help , but to no avail. Hopefully housekeeping staff can be more aware of this in the future as reception staff agreed the smell was a bit over powering as well.

"Great location"

5
12/10/2017

We had a comfortable stay, lovely breakfast and any staff we needed attended to our needs. In close proximity of our destinations. Quiet and comfortable.Also had good bathroom amenities, we enjoyed our stay.

"Old and tired"

3
08/10/2017

The room I got was old and tired like me, The bathroom was dated and set up for disabled people which was not an issue but didn't meet the current standards at other hotels. The room was small and crowded and down a side alley.

Jack1130, Front Office Manager at Best Western Plus Buckingham International, responded to this review
Dear P3762SEmarcr, Thank you for your time to share feedback about recent experience at our property. In regards to disable access room, I will address your concern with the management and we shall rectify any issue. I sincerely apologies for any inconvenient may have occurred during your stay. I appreciate you sharing your concerns and I hope that you will give the Best Western Buckingham the opportunity to better serve you in the near future. Sincerely, Bhuwan Shrestha Front Office Manager

"Restaurant and bar well worth the visit. "

5
28/08/2017

Rooms are clean and the location was handy for where we needed to be. A bit of a hiccup around my upgrade due to Best Western status, but it wouldn't stop me staying here again. The restaurant and bar are well worth the visit - great food, well cooked and presented. The breakfasts are the best I have ever had in a hotel - fresh, hot and plentiful. I look forward to coming back here.

"Fantastic location"

5
18/08/2017

My Family stayed here in several rooms over two nights. Rooms were very comfortable, spacious and clean. Location was fantastic! Restaurant service was impeccable and meals were divine! Breakfast had great variety of choices and were a range of different teas!! Overall my experience here was of very high standard and would not hesitate to recommend to family and friends.

"Fantastic Place."

5
12/08/2017

A few mates came over fom Adelaide recently and stayed here, the rooms were spacious with a huge bathroom and two double beds with flat screen tv and coffee, bar fridge, kettle and writing desk along with side tables next to the beds. A very clean room and lots of spacious car parks door front and even tables and chairs front side to sit and enjoy some morning coffee outside. The room service is available and we opted to dine in at the adjoining resturaunt, and fair to say between the three of us we had a great feed, all schnittys, and some great side dishes and entrees. The staff were the best friendly as you and i and were very accommodating to our extra needs, there is desert but we were full from the entrees and mains. Upon leaving, there is a small cocktail bar also with a small but wide range of wines beers and spirits, my mates spent about 300$ and were very pleased with the service by Aimee i believe. a great place and great location and venue.

Jack1130, Front Office Manager at Best Western Plus Buckingham International, responded to this review
Dear Aminal1, Thank you so much for your wonderful feedback about your experience at Buckingham International Hotel.I sincerely appreciate your positive feedback and I will share this with the team. We look forward to welcome you again. Regards, Bhuwan Shrestha BEST WESTERN PLUS Buckingham International

"Convenient location"

4
04/08/2017

We were here whilst renovations were happening. It served our purpose well. Clean and modern and comfortable. Good climate control, television and radio. Cleaning the room was a bit late in the day, after 2-30pm on the day I was there, but otherwise all smooth. Wifi is free, but painfully slow. Breakfast is fine but monotonous. Dinner in the restaurant had a limited selection, but as at breakfast, the service was very good.

"Terrible Customer Service"

1
10/07/2017

The stay started off well. We arrived and paid for our nights accommodation. We then the next day requested to extend to another night and was informed no problems and we could fix it up on check out. Then the nightmare started, they pretty much called me and my partner liars and threw us out of the hotel. All because the payment didn't go through on my crdeit card. The bank was closed to call at 8pm, then the Front of House Manager rudely kicked us out even though I was informed I could pay on check out. Absolutely disgusting customer service.

Jack1130, Front Office Manager at Best Western Plus Buckingham International, responded to this review
Dear David, Thank you for your time to share feedback with us. I am disappointed to hear that your experience with us didn't meet your expectations and I am sorry for any discomfort caused during your stay with us. In regards to the payment for your extended stay for one night, we have a policy that we take prepayment or pre-authorisation on credit card but in your case the credit card didn't go though. We tried to call you several times to contact you to inform about it but we couldn't get hold of you. When you called to place an order for a room service, we informed you about the situation and you advised us you would give us a call after contacting bank but we didn't hear from you. We take pride in providing excellent customer service to all our guests but we can not afford to accommodate anyone without payment or any form of guarantee. We inspected the room after you departed, it came to our attention you had consumed minibar which was not paid either. I would really appreciate if you could make settle your account with us. Regards, Bhuwan Shrestha

"Quiet, Clean and Neat and Tidy"

4
08/06/2017

Nicely done room, very good restaurant, Walking distance to train station, shops and Southland shopping center. Friendly staff. Renovations happening while I was there but did not cause any inconvenience.

"Quiet & convenient "

5
28/05/2017

Nice hotel to stay in out in the suburbs. We got a great deal through wotif & its was perfect for our 1 night stay. We found the room fine, bed, desk & a couple of chairs. Water pressure was very good. Bed was comfortable & the noise from the Nepean highway could hardly been heard. We would recommend this hotel. We had friends stay in a family room & they found their room comfortable & perfect for 2 adults & 2 young kids.

"Best Customer Service"

5
02/05/2017

Owner Linda and her staff provide service with a smile all the time. Every thing I requested was taken care of right away and with an attitude of joy to be serving me. The food is fabulous - breakfast every day that is really good. I would stay here again and again. Parking is easy. Right across the street from Bayside Shopping Center which was so convenient for so many reasons.

"Marand"

5
01/05/2017

Very good hotel situated on neapian highway meals excelant service excelant rooms with full air con and heating very good for the price swiming pool would be ok in summer time althogh not very large no good in winter time as not covered Hotel Location very good for us as working in a factory only 2.8 ks away from Hotel Railway station on 5 minuets waly away and good acces into Melbourne Trains run every fifteen minutes much chea[er than taxis 50 ausd to get to melbourne only aprox 7 ausd to melboure on the train

"Comfortable and quiet stay"

5
26/04/2017

The staff and rooms were great. Even though the motel is on a major road and we stayed facing that road the room was quiet with no disturbance. The bed and facilities were of a high standard would definitely stay there again.

"New renovation and high quality"

5
22/04/2017

Really adorable classic Australian style hotel with newly high quality renovation in the bathroom and room furniture. Very modern and bright room lighting, comfortable bedding,high speed wifi. The complimentary breakfast is pretty good. We really enjoyed our long weekend stay.

"Hidden Gem"

5
18/04/2017

Chose this hotel for the convenient location and I was pleasantly surprised! Staff were friendly and helpful, rooms were neat and modern but mostly I found the restaurant to be of superior quality. The food was gorgeous and the decor was chic but mostly I was impressed with the sophistication of the food provided. Busbys is high quality restaurant in its own right. You would not expect food like this here!

"Leisure Weekend"

5
08/04/2017

We chose the Buckingham because of it closeness to our meeting venue at the Kingston City Hall. Rooms were spotless, well appointed and beds comfortable. Nice hot water and plenty of shower pressure. I did notice that they have done a conversion to LED lighting as a power saving measure, lighting in rooms was great, better than many places I have stayed. Breakfast was a nice selection of either continental or full buffet. Staff very helpful and friendly. Highly recommended if in the part of Melbourne.

"Very good and handy location"

4
05/04/2017

The hotel is near Westfield and also easy walk to shops Room extremely comfortable and overall great stay and excellent value. Only negative was had not been vacuumed as there was a cable tie makeup brush and other obvious areas on the floor. But was very clean apart from this. Definately would stay again.

"Worth considering for a Melbourne short stay"

4
23/10/2016

Even though the weather was miserable the Buckingham was a good place to stay. The room was a high standard, clean and a reasonable size. The bed was very comfortable and the shower excellent. The only issues are parking which is tight and getting to the location is a little tricky. While the Buckingham is about 25min from the CBD there is a big Westfield Centre a few minutes away and Highett shops around the corner.

"Handy place to stay"

4
22/10/2016

If you have reason to be in the South-East of Melbourne this is a good option. First of all it is conveniently located in terms of being on the Nepean Hwy. So plus points there. Also the turn off to it is located in a small additional lane separated from the main highway lanes by a cement/concrete/whatever barrier. So you won't have people flying up your proverbial while you are peeling off to get into the driveway. Next bonus is that there is ample parking here. And super friendly staff. The rooms are well appointed and it came across as a quiet place on my visit. There is a pool though this is Melbourne and I'm not sure how much use it would ever get. Just a short stroll down the road and around the corner is a street upon which there are several eateries serving a variety of different foods from around the world such as Thai, Chinese and Vietnamese. Also a welcome bonus is the proximity of the train station to the hotel and the fact that regular train services will deposit you into the CBD within 30 minutes or so. So if the fancy does take you then you can certainly get in there quickly and leave the car at the hotel. For those inclined to get a taxi keep in mind that's gonna set you back $50-$60. A hotel I'll definitely be staying at again. A couple of complimentary computers are available at reception which was a bonus to quickly check my emails when my laptop decided to stop working :)

"Fine hotel"

4
29/09/2016

We stayed here for two nights while my partner had a medical procedure nearby. Rooms are neat and tidy - they're also quietly tucked away from the noisy highway. Very close proximity to the Westfield shopping centre. Meals are really great quality but expensive.

"Still Great"

5
19/09/2016

I normally stay here each November for the golf tournaments near by. I've always had a great experience, so I stayed here for business recently rather than the city. Obviously its more low key than the city, great shopping at Southland and plenty of places to eat. PT close by (train). Nice sized rooms, good TV. Room service if you like or also eat at their restaurant. Join the Best Western rewards program (free) for better deals. I'll be back soon.

JackC2012, Front Office Manager at BEST WESTERN PLUS Buckingham International, responded to this review
Dear Les C, Thank you for your wondering feedback regarding your recent stay us. I am delighted to hear that you enjoyed your stay as always. Thank you again for choosing Best western Buckingham International Hotel and we look forward to welcome you again. Regards, Bhuwan Shrestha

"Pleasant Stay"

4
16/09/2016

I stayed at the Buckingham for a week for business in the area. I found the hotel to be clean, well appointed and comfortable size room. I liked the location of the hotel as it was close to everything, including the Westfield shopping centre and Highett Street shops. The bathroom was small, but really good condition and I liked the water pressure in the shower, which in so important!! I found the bed too firm for my personal liking, which was a disappointment, but this could be fine for other travelers. If I had a more comfortable bed, would have been 5 stars. Great hotel otherwise.

JackC2012, Front Office Manager at BEST WESTERN PLUS Buckingham International, responded to this review
Dear Matthew, Thank you for your time to share feedback about your experience at Best western Plus Buckingham International Hotel. I am delighted to hear that you enjoyed all aspects of hotel service, including the location.I am sorry to hear that the bed was too firm for your liking. I will definitely address your concern with the Management. Thank you again for choosing Buckingham International Hotel and we look forward to welcome you again. Regards, Bhuwan Shrestha

"Great Value"

5
31/08/2016

We stayed here for two nights in a standard queen room. We were pleasantly surprised with how spacious our room was. It was spotlessly clean and well appointed. Our room package included breakfast. There was a well cooked an presented range of hot and cold foods, that were topped up regularly. The staff were friendly and efficient. Thank you Best Western.

JackC2012, Front Office Manager at BEST WESTERN PLUS Buckingham International, responded to this review
Dear Ree A, Thank you for taking the time to review about your recent experience at Buckingham International Hotel. I am pleased to hear that you thoroughly enjoyed all aspect of our hotel.Thank you again for your wonderful feedback and we look forward to welcome you again. Regards, Bhuwan Shrestha

"Excellent value and service"

5
31/07/2016

We stayed at Buckingham for 3 nights in a executive room. We found all the staffs friendly and helpful. We booked a package deal through Buckingham website and it was cheaper than other website. The hotel is close to all the restaurants, train station and only 10 mins walk to Southland shopping centre. We would definitely stay there again.

JackC2012, Front Office Manager at BEST WESTERN PLUS Buckingham International, responded to this review
Dear Peter, Thank you for your time to share your feedback with us. I am delighted to hear you found all the staffs helpful and friendly . Yes, we do offer cheaper rate on our website. Thank you again for choosing Buckingham International Hotel and we look forward to welcome you again. Regards, Bhuwan Shrestha

"Better "

4
16/07/2016

My room clean and tidy. Pre warmed with heater on which was a plus. no extended meal times. Thus no room service food outside of evening meal and breakfast. Friends room blinds splattered with something but quick room change arranged. Good car parking and quiet surrounds.

"LIttle Getaway in Hightett!"

5
15/07/2016

Great Place clean and tidy as always - Second time we stayed. Great for couples and families and business. Close to major shopping centre has Coles, Kmart, BIG W, Target and other great shops and movies. Close to beaches of the south of Melbourne and not far about 10mins drive down the Nepean Highway then you at St Kilda where all the cafe's and eating spots and great cake shops and Luna Park and Beach. Train Station close as well.

JackC2012, Front Office Manager at BEST WESTERN PLUS Buckingham International, responded to this review
Dear Camillan, Thank you for your comments about your recent stay at the Best Western Plus Buckingham International.I sincerely appreciate you sharing your feedback in relation to the location of the hotel and we look forward to welcoming you back on your next visit. Regards, Bhuwan Shrestha

"Excellent Service"

5
13/07/2016

We arrived to find there was a misunderstanding in relation to our executive room booking. The room we had booked was occupied. The staff in lieu of this then granted us with an update to the spa excutive suite. We can only say after this type of service and the quality of the room we will be back and in future book this type of room. So there is better communication with BW we have joined their membership. Well done BW and we will be back. Thank you for your great and thoughtful service.

JackC2012, Front Office Manager at BEST WESTERN PLUS Buckingham International, responded to this review
Dear TassieRandR Thank you for your time to share with us about your recent stay. I am delighted to hear we managed to upgrade you to Spa Room after the confusion with your booking. Thank you again for choosing Best western Buckingham Hotel and we look forward to welcome you again. Regards, Bhuwan Shrestha

"Disappointed"

3
06/07/2016

On the many previous occasions I have stayed here I have never had cause to complain. This time requested repairs not done, cleaning of room not up to scratch and also slow,general standards not as good as previously. Need to improve to previous high level.

JackC2012, Front Office Manager at BEST WESTERN PLUS Buckingham International, responded to this review
Dear Ian, We are sorry to hear that you did not enjoy your recent stay at the Best Western Plus Buckingham International. I will addressed your concern with the team and I hope it will help us to improve our service. Thanks again for the feedback and I hope that you will give the Best Western Buckingham the opportunity to better serve you in the near future. Regards, Bhuwan Shrestha Front Office Manager

"A Buckingham Palace"

5
27/06/2016

Would highly recommend staying at the Buckingham in Highett. Clean friendly accommodating in every way. Will be staying again and hopefully for longer. Right across from a great shopping centre only a matter of minutes travelling time to the beach, some great restaurants and cafes nearby and if you want to go to the city only about 20 minutes away. No hassles at all. Thank you Best Western for a great night!

JackC2012, Front Office Manager at BEST WESTERN PLUS Buckingham International, responded to this review
Dear Loreta T, Thank you for your time to write feedback about your experience at our property. I am pleased to hear that you enjoyed all aspects of your stay including the location of the hotel. We hope to welcome you again. Regards, Bhuwan Shrestha

"Clean and comfortable. "

4
26/06/2016

It's clean and comfortable here and the beds are good. The bathroom was small but practical. It's quite noisy though and the rooms are very light at night. It was still a pleasant enough stay for the 3 of us overnight. The further back from the road the quieter it would be I suppose.

JackC2012, Front Office Manager at BEST WESTERN PLUS Buckingham International, responded to this review
Dear Geoffdemanser, Thank you for taking time to review about your recent experience at Buckingham International Hotel. I am delighted to hear that you found our room and the beds clean and comfortable. We look forward to welcome you again. Regards, Bhuwan Shrestha

"Great restaurant"

5
01/06/2016

Very well presented hotel with great restaurant and bar on-site. In easy walking distance of shops, restaurants, bars, takeaway shops, RSL Club, supermarket and train station. Very helpful staff and good room service.

JackC2012, Front Office Manager at BEST WESTERN PLUS Buckingham International, responded to this review
Dear Mikemoama Thank you so much for your wonderful feedback about your experience at our property. It is always a pleasure to receive positive feedback and I will share this with the team. We look forward to welcome you again. Regards, Bhuwan Shrestha Front Office Manager BEST WESTERN PLUS Buckingham International

"Thoroughly dissapointed."

2
14/05/2016

I've attached a photo I took of the guest survey which I filled out and gave to receptionist at check-out. It took nearly an hour after i checked-in to actually get into my room. Due to the uncleanliness of my initial room and then the alternative room i was offered. From dust covered tables, floors that had not been vacuumed properly, a few stray hairs and a bed head and desk chair with rips in them. To be told that the initial room i had been booked into was "out of order" and i should not have been placed there to begin with. Apart from a $20 refund offered to me, which i am yet to be given there was no complimentary meals or drinks offered. A complete stuff around which i paid $191 for. Won't be going back thats for sure! The only good thing about my stay was the lovely and empathetic reception girls that I dealt with. The manager i dealt with briefly lacked empathy making me feel as if i was being pedantic.

JackC2012, Owner at BEST WESTERN PLUS Buckingham International, responded to this review
Dear Zoe, We are deeply sorry for check you in a room which is in half way of maintenance. It shows we did not communicate enough between reception and maintenance team. We will have a internal review to avoid this problem happen again. You review will certainly help us to improve our service. Thanks a lot. Regards Jack Chen

"Short Melbourne Visit"

5
11/05/2016

Having stayed in Best Western hotels many times before both at home and in the US we knew we couldn't go wrong. This hotel in Highett is just 12 miles from the City center and located on a main highway, but although it is a very busy road the rooms are exceptionally quiet. Lovely outdoor pool area with sun loungers and also a shaded area with comfortable seating. From check in to check out the service we received was top class.We requested a top floor room and that is what we were given . The room was large nicely decorated and had a very comfortable bed. Free WiFi was excellent. We chose this hotel mainly because of its proximity to the train station as we wanted to visit Melbourne but did not want to drive into the City. Train station was only a five minute walk away and trains ran every ten minutes. We were a little confused about how to purchase train tickets but the young girl in reception explained about the Myki which for a cost of $14 each would give us unlimited travel on the train, trams and buses in Melbourne for one day which was all we wanted. We were able to purchase this at reception. It probably worked out cheaper than parking the car. Short walk to restaurants although on our first night which was a Monday a lot were closed.

"Short stay!"

4
02/05/2016

We had a family room for the four of us for a night's stay. It was clean and cosy. The hotel was really nice, especially the exterior design! Many parking lots and the location was convenient. The reception staff was very friendly and check-in and out was fast too. Recommended and we'll definitely come back!

"Short Stay"

3
18/04/2016

This hotel has an ideal location for shoppers with south land only a few blocks away. The rooms are large and very well cleaned. Perfect for a short stay. Staff are friendly. Only let down was the room service breakfast - not worth paying for at all you're better off going out for brekky.

JackC2012, Manager at BEST WESTERN PLUS Buckingham International, responded to this review
Thank you Ashleigh, I am glad you like our room, location and staff service. We are really want to know your detailed opinion about our room service breakfast, so we can make it more attractive. We will have a review on this.

"Two Night Visit to Melbourne"

4
03/04/2016

We stayed here a few years ago so picked the same place again. It is a handy location for us. Southland is close by. There is free internet which is good. Not that I watched much TV but it needs to be a bit easier to use.

"Best Western usual standard"

4
08/03/2016

One thing about booking & staying with Best Western is you can generally be assured of what you are getting wherever you stay - bit like McDonald's. Overall a decent place with the room (standard Queen) being of generous size with work desk & chair, good lighting, comfortable QS bed and all the amenities you would expect. 42" flat screen was good & also had complimentary Foxtel. WiFi was also complimentary with decent signal strength & speed. Parking is a bit of a free for all, but I was lucky to get a park in front of my room. As it filled up with guests, people were having to find parks where they could. Located on a service road just off the main highway, noise was not really obvious from inside the room. My room backed on to the gate to the pool & even though there were a number of people using it, again noise was only minimal & not even really noticeable with the TV on. Within walking distance around the corner are a number of restaurants, cafes, etc and also a short drive to many others (5 min max). Restaurant on site, but I only used that for breakfast, which was the usual buffet style fair (but quite reasonable quality), albeit with not a lot of choice. Everything was clean & tidy & staff were friendly & helpful. My credit card was charged for a nights' accommodation even though I had prepaid the room. Front desk staff fixed that up straight away in the morning, crediting the difference back to my card & emailed me through a Tax Invoice.

"Returning Guest"

5
06/03/2016

As always we had a wonderful stay at this hotel and will always return. We highly recommend this well positioned, clean, quiet hotel to anyone needing accommodation in the Highett, Victoria district. The staff are always professional and very accommodating.

"simple quality hotel"

4
03/03/2016

The Buckingham is a nice, simple and clean hotel - fairly stock standard however it has many ticked boxes. The price is fair and there are several amenities and a restaurant. The internet is fast and lots of parking.

"Fine hotel (beware: our upgrade room may not reflect all room standards)"

4
26/02/2016

A fine surprise, we got an upgrade for a Feb. 2016 stay. Instead of a regular room, we got a two bedroom motel room, sleeping four. This review therefore does not necessarily reflect the quality of a "normal" room. The room had all we desired, lots of space (beware: upgrade) although the shower and bathroom as a whole are best described as small. Public transport is not too far away (walking distance est. 500 meter) with direct trains to the CBD.

"stayed for 3 nights while seeing the sights of melbourne including Edinburgh Military Tattoo"

3
21/02/2016

Excellent room with usual amenities. tea/coffee making facilities. mini bar frig. toiletries,etc. Comfortable bed. Good substantial breakfast .Friendly staff, especially in dining room.Bar with good range of wines.

"Not so family breaky"

3
18/02/2016

Stayed here in February, rooms are small, beds are old and concaved with terrible pillows. Stayed with my wife and 2 boys aged 3 and 1. Firstly they wanted to bill me extra $50 for getting room earlier,but waived the charge, it was 11.30 in the morning, it took 3 attempts to obtain a key pass to the room. The place seems quiet enough is close to good shops and restaurants. Was offered a discount to breakfast in the morning which we decided to try came to $45, and upon checkout received a bill for $60. They actually charged me $15 for my 3 and 1 year old to eat mind you a piece of toast and some watermelon and small glass of apple juice. I have never ever been charged for my kids, no price board at front either to indicate costs either, so families be careful with this one. At least Ali was nice at the office. Terrible business attitude

JackC2012, Front Office Manager at BEST WESTERN PLUS Buckingham International, responded to this review
Hi Tim, We are sorry about the inconvenience caused to your family. We are glad that your early check in fee was waived and Ali at reception was helpful. We are quite shocked to hear your comments about the pillow and bed, it has already been reported to our maintenance team and they are changing them right away. They have already resolved the issue with the key. We will review your comments regarding the charge of breakfast internally. Thank you again for spending time with us. We appreciate your time for the review and suggestions. Kind regards Neal Ma

"Nice hotel close to shops and transport"

5
17/02/2016

We chose to stay here as it was close to where our daughter is living. We enjoyed the fact that it was a 10min walk to one of the best Westfield Shopping Centres in Melbourne (outside of Chadstone) and only an 8-10min walk to the Highett train station. We loved the fact that this hotel had a swimming pool and a gym facility and chose it to begin with for these two facilities. Whilst we didn't utilise the restaurant and bar facilities on this visit, they were there also. Our room was clean and tidy and you had the option of having your room serviced daily, or not. The staff were all very friendly and cheerful and took pride in their work. I would recommend this hotel to other visitors and would stay here again, if we were to needing to stay in Highett or the nearby suburbs.

"BEWARE! This hotel is NOWHERE near Brighton or the beach - deceptive and misleading location"

1
10/02/2016

I booked this hotel on Booking.com believing it was in Brighton and near the beach. Imagine my horror and disgust to discover I'm in a crappy motor inn on a busy highway in the middle of industrial nowhere land and not a grain of sand to be seen - Shame on the Buckingham and the booking agents for their fraudulent misrepresentation of their location - BEWARE

JackC2012, Manager at BEST WESTERN PLUS Buckingham International, responded to this review
Dear guest, Yes, We are near Brighton, In booking.com site, please got to search Brighton Hotel list, sequence by the distance to Brighton Centre, we are in the list, you will see how close we are. This list is generated by distance only. It only takes few minutes' drive. We are not beach-front property, it will take 5 minutes drive to the beach. I can't see any misleading information on our website (www.thebuckingham.com.au) or booking.com website, Can you please contact me directly regarding this. Kind regards Jack Chen General Manager

"Good choice"

4
21/01/2016

Nice hotel, lovely staff. Nice clean grounds with good parking. Staying here for work and only disappointment is the size of the rooms which are quite small especially if staying for a few days or more. Other than that everything else is above standard.

"New Years eve dinner and show"

4
02/01/2016

Booked for an evening of light entertainment for New Years Eve, was not disappointed, the setting was well organized and had a very festive appeal it set the mood for a lovely evening. The meal, a set menu, was fine, well cooked, tasty and nicely presented, nothing outstanding but then we knew what was on the menu when we booked, staff are very friendly and service was impeccable. Entertainment, a solo singer who provided his own music was energetic and very accomplished, would have liked another singer maybe female to balance the night out a bit as the night progressed his performance did wayne a bit, but overall a pleasant night and well worth the money. we also decided to stay the night as we live a distance away so drinking and driving would not be a good mix. Accommodation was fine comfortable clean and affordable. Overall a very pleasant evening and good start to the new year.

"Very Good Value"

4
20/12/2015

The room was clean and well appointed. The ensuite was also clean and well appointed with plenty of hot water. The only negative was the airconditioner was directed onto the bed and could not be redirected. Maureen60

"SE suburban Melbourne quality motel"

4
15/12/2015

This newish motel just south of Morabbin on the Nepean Hwy is a wonderful and affordable location if you have to find accommodation on the way to Frankston.. Units are comfortable with good beds, all the usual amenities and toaster included. Units are very quiet from road noise. Car access is fiddly as it is on a service road so prepare yourself with GPS . A good 15 min walk to nearest railway station. Reception was efficient; room in excellent condition, excellent black-out curtains (we slept in), shower a bit fiddly to obtain best heat blend, free wi-fi., occasional chairs so you don't have to sit on the bed to watch TV. Excellent rates through Booking.com. Breakfasts rather pricey ($22) as were all meals in the attached restaurant however you are within a few km of a major shopping centre and lots of street -restaurants and breakfast cafes. Overall, good place to stay but eat elsewhere. We have already booked to stay there again in January

"Value for Money"

4
12/12/2015

Everything about this establishment is 'value for money'. Great beds, well equipped room, excellent shower, big tv, good security, easy parking, cheap laundry, excellent service, very close to lots of shopping options and my favourite 'Busbys' their in house French restaurant. Value for money is important to me and this one is right up there if you like a few extra boxes ticked.

"Sandbelt Central"

5
21/11/2015

Great hotel in the southeast of Melbourne, I stay here every year to watch the Australian Masters Golf which rotates around the famous Melbourne Sandbelt courses. Hotel is very clean, plenty of car parking and a restaurant if you wish to eat in. The showers have good consistent water pressure which is a must for me. It's very close to Southland shopping centre if that's your thing. Also only a 5 minute walk to the train station if you wish to head for the city.

"Comfortable Motel in a convenient location when visiting this area"

4
12/11/2015

The Buckingham is a friendly hotel, rooms are clean and the beds are comfortable. The air conditioner provided good temperature control. Accommodation rates offer good value. It is well located for visiting this area of Melbourne. I recommend booking an executive room . If you are being picked up by friends or family during your visit a room at the View street end of the building allows easy access. Highett has good train access, a range of restaurants, a RSL and a supermarket. The hotel is also not far from Southland Shopping Centre.

JackC2012, Front Office Manager at BEST WESTERN PLUS Buckingham International, responded to this review
Dear Guest, Thank you so much for your time reviewing us. We are glad to know that you found our hotel convenient and stay comfortable. We look forward to seeing you return to our hotel sometime in future. Kind regards and thank you once again. The Buckingham Team

"Clean and relatively comfortable."

3
04/11/2015

This hotel had friendly staff, the room was clean, the shower good and the bed comfortable. I didn't see any electric blankets so if I was staying on a cold night I would have preferred one. There was a spare blanket in the cupboard which I used. I also used the iron which was not very good. I was happy as you couldn't hear the traffic noise from Nepean Highway in my room but I had a late night out and when I went to bed I could hear the people in the next room talking. They were still talking at 4am so I didn't get much sleep. The breakfast in the dining room was ok but I'm not keen on loud TV in the morning, which they had on a news channel. I'd prefer music. Parking is 'anywhere you can get' which was generally a fairly long way from my room.

JackC2012, Front Office Manager at BEST WESTERN PLUS Buckingham International, responded to this review
Dear Guest, Thank you for spending some time with us recently. We welcome your genuine feedback and are glad to know that you found our rooms comfortable and location nice and quiet. We think having electric blankets are a fire hazard to our guests so we don't prefer to use in our hotel however all the rooms are equipped with Split Air-conditioning and heating system. You have raised a valid concern about being disturbed by the noise from next door room and I am afraid, due to building structural limitation, we cannot find an immediate solution to it. If you had told reception about it, we would have been more than happy to move you to another room in a different part of the hotel. Being a corporate property, lot of our guests would like to find out the news update while having breakfast so our apologies to disappoint you when you would have preferred music. Again, our parking is first in first serve basis and is not allocated so sometimes, you may not find the parking right next to your room. Thank you once again for everything and we hope to welcoming you back in future. Kind regards, Dinar

"3 star or at best 3.5 star. Definitely not 4 star"

3
12/09/2015

I booked this place based on its 4 star hotel class. It probably scored just by having key things in place. But it can never compare to proper 4 star establishments. This aside. The service was overall average. Some staff were quite smiley and friendly and others were just bland. Checkin late at night was the mostly bland part. Breakfast was way simple and probably acceptable for local standards but internationally a 4 star accomodation lives up to twice higher standards than this best Western. Where is the 4 star spread? Room was large. Bathroom had heater lighting. Basic but well equipped room. Mini bar too (helps towards a 4 star rating). Bed was good for sleeping not too hard nor too soft. Would be great for room heater during the winter freeze. The so called resturant is also very basic. It's same place where Breakfast is laid out. Also another signal of trying scoring towards their 4 star rating. But is it really a 4 star resturant. Prices were low compared to typical 4 star accomodation but thats because they offer much less than a proper 4 star. On the price alone and the claimed star rating customers make a decision. My verdict. Try not to mislead the customer. Call yourself a 3 star or 3.5 star and at the same prices you will still get customers. Meeting customer expectations is important especially when you claim to be a 4 star.

JackC2012, Front Office Manager at BEST WESTERN PLUS Buckingham International, responded to this review
Good afternoon, We appreciate you staying with us recently and reviewing us on Tripadvisor. We are glad to know that you found our Rooms large, Beds good and prices affordable on your visit. Our property has been rated 4 star by AAA for more than 6 years now. We value your feedback as a senior Tripadvisor contributor in regards to our rating and would like to inform you know that we have a very passionate team working to improve our standards regularly. We believe in offering competitive price in the area and look after our customers rather than slamming our guests with larger bills. And trust us, no one complains about our rates being cheaper. Thank you once again for your visit and we wish you all the best for your rest of the travels. Kind regards, The Buckingham Team

"Above and Beyond"

5
08/09/2015

We have stayed at the Buckingham several times over the years and have always found it surprisingly quiet, as we come from a rural setting. The rooms are very clean, plenty of hot water, extra blanket, everything you need. Staff are exceptional, especially when an unwell husband left his wetpack behind, complete with puffer, pills and special electric razor! This was sent to us by Express Post and received the next day. What service - this is really above and beyond the call of normal duty and all done with a very caring attitude. Thank you - we will be back!

"Nice hotel in southern melbourne"

4
08/09/2015

I stayed here for 1 night in the month of August 2015 as had some meetings in the same area. The rooms are quite good and comfortable. They have ample parking space. Their breakfast was also excellent. The staff is also friendly. I would recommend this hotel based on the location.

"presentation venue"

5
11/08/2015

I give presentations up to 60 people here. The set up is great and always works and there is always someone there for technical help. Downstairs is a restaurant and bar. I also stay here for convenience. Some of the rooms are a little older but very comfortable and clean. Staff is very helpful. Buffet breakfast starts early and is great for travellers.

"Charming Hotel Exceeds Expectations"

5
11/08/2015

Charming hotel far exceeded expectations. Friendly staff, beautiful brick drive, fountain, gardens, in-house restaurant. Very clean room (and bathroom), comfortable bed. Exercise room, laundry facilities.