Best Western Posada Del Rio

Unfortunately ans sad to say that this hotel has preferences The front desk people were rude and not courteous at all, but if the client looked like had money they go above and beyond for them, same thing at the restaurant since it's open to the public as well, they pick and choose, the hallways were super hot and we weren't able to use the pool table arra due to been so hot and they didn't wanted to turn on the AC . If you want to be treated with super special treatment you need to show the money first. Very rude, will never stay there or recommend to anyone. The cleaning lady was nice and 3 servers at the restaurant. Short on towels and they looked more cream than white.

Excelent service, nice rooms with all services, even Ice machine. Staff is well mannered and nice and the food is affordable and very good. Loved it. From the moment I stopped in I knew it would be awesome because of the way I was greeted and the nice layout of the place. I will come back.

All hotel employees were courteous and professional. The on-site restaurant and bar were quite pleasurable after a long day of driving. The room was comfortable and clean. The ocean front view was amazing!

I treated myself to a weekend getaway for my birthday. I love the beach and we always stay at the best western. The room was clean and the employees were friendly. This was the first hotel stay my husband and I had since the pandemic .

Booked a room for my elderly parents. I was a bit apprehensive as they were traveling alone in addition to Covid. My parents felt so welcome and safe. Room was clean and comfortable and hotel has implemented safety Covid practices.Special thanks to Elizabeth at front desk-she was outstanding.

Some employees need to be more polite, specially if its the front desk. If parties are going on it's hard to sleep with all that noise. Restrooms should always have towels available and working sofa beds.

Not what I paid for (Did not honor the Breakfast included), daily problems with key card "waist of time", unsafe room - staff open my room at 2:00 am to put another guest? why that happen? be aware of this terrible customer service issues. Not a pleasant experience at all!!! Plus as an extra one at no charge: Roach was seen at bathroom

i was inpress when arrive to this hotel how cozy it was the lobby the rooms all very nice the buffet tipe restaurant OMG breakfast the omeletes superv the chilaquiles in a green sauce refried beans and scramble eggs with chorizo delicious sweet mexican bread donuts with cinamon and sugar the coffe very good the juices pineapple with alfalfa and orange juice hummm i was here for four days and they never repeat the menu every day something different the people very nice and freiendly

I've stayed at this hotel several times in the past 10 years as part of a charitable trip, staying in both the ground and upper floors, both north and south wings, and If I had my choice, I would not stay here again ... unless I was there for a loud party. The hotel is very resonant, and noises carry easily - it's made out of cinder blocks and tile floors. Simple conversation in a hallway is amplified (good luck napping during the day). Rooms facing the street are subject to noise all day long from the market. And on weekends it can be difficult to sleep before 2 a.m. - the banquet rooms are often busy with wedding receptions or other parties, and the music thumps throughout the hotel. Room keys are frequently deactivated - be ready to walk back to the front desk every day. The front desk does not exchange currency, and instead sends my friends and me to the small bar in the billiards room (even when nobody is there), or to the cashier in the restaurant, which is within arms' reach from the front desk. The exercise room is pathetic - for the past 6 years, the treadmill has been inoperable for anything but walking upon by a 98-lb person (the tread "bottoms-out" as soon as you start running); the stationary bike seat tilts backwards 90 degrees (which might be an interesting feature in a different kind of hotel); and the "weight bench" wobbles, as if the nuts and bolts were tightened by the same 98-lb weakling. This year was the first time I saw someone "fixing" the equipment - "fixes" which lasted until I tried running on the treadmill and my friend tried riding the bike. House-keeping staff are attentive and friendly. The breakfast buffet is fantastic, and the waiters are wonderful - it's a destination for the locals.

We've stayed here twice a year for several years on our way to & from our Mazatlan condo. We have always enjoyed our stay especially the Tony Roma's room service & the fabulous Best Western breakfast buffet. This year was particularly pleasant because of Katrina. Her good English & extremely helpful manner make her a valuable asset to this hotel. We were also pleasantly surprised by the new carpeting & refreshed decor in the always immaculate rooms.

Directions from highway not good. The hotel is difficult to find. We needed to pay a taxi driver to lead us to the hotel. After we finally got there everyone at the hotel was very helpful. We had a good stay.

The hotel is decent and clean. They assigned me first to a room that was not very clean, and where we saw a bug. The staff changed me to a different room, which was much cleaner. There was not a refrigerator in the room or microwave, so be prepared for that. The hotel is located at a good spot, and the stay was pleasant overall. I do recommend the hotel considering the area where it is located.

Hotel is very old, maybe decades ago it was a nice hotel but now it is just old, furniture is in urgent need of replacement, old box TV with no cable o good TV channels, no internet in rooms; stairs, halls and rooms share the same old, moisty, ugly carpet, no elevator, hardly accesible for people with disabilities and Seniors; bedding is old and ugly, it was clean but ugly, bathroom is again old and very very tiny, and the door didn´t close well and made noises; no water bottles available in the room, and no sign about water in tub to be potable, so quite a risk for me to drink water in the room; A/C system in room very noisy, tiny window in room with no view at all. Price was about 80 USD per night, so quite expensive for what yo get, in the area you can find a 90 USD hotel that will be so much better, higher quality. Don´t expect this hotel to be a quality hotel like a brand hotel, try better for another brand. In terms of price I would have payed 40 - 50 usd for what I got that night. On the bright side, hotel is adequate for families, no suspicious guests or lonely questionable men. And last but not least.... Restaurant service was very bad and poor food, took the waiter about 30 min to realize we where there and bring the menus, 20 minute wait for our beverages and food took forever even when we ordered quesadillas and molletes.