Meine Buchung und meine Punkte
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Ein unvergessliches Hotelerlebnis
Ein unvergessliches Hotelerlebnis
This Best Western is overpriced compared to other locations close by. It is an older motel that has not been updated except with newer wood flooring. The night we were there the internet did not work nor the television. The redeeming factor was the location on the river where you could sit and watch the boats. The morning breakfast was good. The staff were nice. I would not stay here again.
This is a very nice hotel that offers clean and well kept rooms within walking distance of places to eat BUT, and this is a very big BUT for me, the prices charged for weekends is exceeding high (more than double the week day rates) with NO additional services being offered. The breakfast was a pathetic offering that served NO MEAT except for sausage gravy. Scrambled eggs. Only bread and english muffins, instant cereal and mealy apples. Two choices of juice (orange and apply made from concentrate). For a company that grosses over $85,000 per year per room with 200 + rooms this is a total rip-off. When is enough $ enough? No real lounge to sit in and relax. One chair in the lobby with a TV that plays only Hotel Propaganda. No lobby restrooms.
The room was clean & comfortable. We were only there to sleep, we came by boat to do the chain of lakes. The boat slip is only $10 a day & everyone was really nice. Some of the poles to dock a boat definitely need to be replaced, so just watch that. Overall it was a good experience.
Great location if you are boating in northern Michigan. We spent a day going up to Mackinaw Island and another traveling to Mullet Lake. This location is perfect if you want to just hop on your boat and go. Hotel doesn't have a lot of frills, but it was fine for our stay.
Booked this hotel for the river view. Received a room with a view of the hallway. Very claustrophobic. Breakfast was average, but satisfactory. Breakfast area was like a mess hall with community tables. No atmosphere at all.
Very old motel that is finally doing some updates. The old musty, moldy smelling carpets in the rooms have been replaced with vinyl flooring. Unfortunately, the floors to our room were disgustingly filthy. When I stepped into the shower, the water turned black. After getting dressed, I used a wet washcloth and wiped the floor in three different spots and the washcloth turned black. Made a comment to the desk Clerk but she completely ignored it. Internet worked very poorly. Was lucky to get one bar from inside our room. We have been coming here yearly for quite a few years but this year will be our last.
This place is terrible !! Went to hospital across the street for surgery. Made a reservation the night before for River room. They tried to stick my wife in a street room. Then I arrived. Told them to shove it. Went next door to Fleetwood Inn. Thank you Fleetwood!!!
We loved the location and the view of the river. Our own balcony was a great place to spend the morning. The pool/hot tub area was very pleasant. The location was convenient to everything on the main strip. All employees encountered were attentive and helpful.
They are Bed Bugs in both rooms we stayed in when we informed the management they just ignored it. BAD EXPERIENCE. We were going to stay for three nights but checked out after the first day but they charged us for two days
The King size bed was comfortable; and the enclosed balcony looking over pool was neat. I loved the in room jacuzzi tub. The room was clean. Staff were friendly and helpful. Please replace the tv remote control in room 237; it does not work all the time…even after the front desk changed the batteries.
Outstanding service at the hotel. Staff was excellent and was always available to answer any questions concerning the things to do in the area or if you had an issue with your stay. The breakfast was excellent along the dining area was spotless along with great view of the river
The room was clean, and the bed was great. Breakfast was fine. Overall a fine stay, the place is a little dated and could use some minor maintenance. All the rooms are accessible from the outside. Nice view of the river.
Nice clean hotel. Awesome and friendly staff. Very accommodating. River view is peaceful and pretty. Great breakfast options, very clean food and dining areas! They have a pool and hot tub that's open decently late too!
The room was very reasonably priced, decent, the tub was a little dirty but they were very gracious in getting it cleaned even though it was after hours and they gave a little discount without even asking for one, the staff was great in every way, nice views, nice room. I do suggest using a different smelling air freshener and that drastic white lighting was too much, use softer lighting if possible.
Rooms have a great view of the Cheboygan River. Staff are extremely friendly and helpful. Location is good as it's near downtown and has good restaurants nearby. Breakfast is pretty good. Internet service is fairly slow, however.
In desperation, I am posting here. We accidentally left our checkbook at this hotel. After sending a postage paid address label over a week ago we still do not have the checkbook. We were told a week ago it would be sent to us. Now we are being told that again. By now, the hotel should overnight this to us. Next call is to the Corporate office.
We really enjoyed our stay. The room was clean although a bit outdated. The price of the room seemed a bit high but it matched the going rate for other hotels in the area and the pet free was very reasonable. The only thing we wished was that we had the option to have our room cleaned during our stay (we stayed 2 nights). A lot of hotels limit housekeeping now during longer stays but we do miss coming back to a clean room and fresh towels after a long day.
Got there before 3:00 and the lady at the front desk kept giving me the runaround about my room being ready when it was ready it was a second floor which I cannot go up and downstairs to find out that that room downstairs has been ready all that time when I went to check in at 3:00 the front desk lady was unfamiliar with her computer when it popped up that she needed a override from a manager and didn't know what that meant had to go to an ATM to draw the money off my car to pay for the
We didn't feel the stay was worth the price. I may have done a late night booking because we were given an ADA specific room. It needs some repairs and was not as clean as we expected (dirty towels on floor at the entrance, spider webs, and dusty). Staff are personable, especially our morning check out woman, and my husband tells me that breakfast was sub par. If the staff tells you that you can walk along the River, know that it will be at street level and not the walkway behind the BW which is very short. There are grassy areas for dogs, no clean up bags, and a pet fee. There is plenty of grassy
Stayed for one night and was not happy with how dated and dingy the room was. The carpet was filthy and the corners in the bathroom needed a deep clean. Staff was nice and breakfast was nicely presented.
Every time we go to Cheboygan we stay at the Best Western. We have stayed at a few other hotels and were very disappointed. This is our third time staying at the Beat Western river Terrace and will not stay at any other hotel our experience there is always fantastic
Room was damp and musty smelling. We asked to use table in breakfast room to play euchre. Staff rudely told us no. Terrible place for multiple couples to stay unless you want to be confined to small musty room.
The rooms themselves are dated, but the staff work hard to keep them tip-top! The location on the river is perfect for a boating excursion! The customer service was incredible from phone calls pre-arrival, checking in/out, front desk visits, breakfast, all great, especial Melissa, Kevin, and the two maintence/cleaning guys!
Older hotel in need of repairs and upgrades. Stayed here for two nights for a one day visit to Mackinac Island. Drove to Mackinaw City for the ferry (about 20 miles each way). Should have stayed in Mackinac City given the condition of this hotel and the high gas prices.
We always stay here when we visit Cheboygan and Mackinaw City. The rooms are clean, staff are friendly, and breakfast is above average. Beds are very comfortable, and bedding is white so if they were dirty you could see it. Great location on the river. Nice view, and our room had a back door with a table and 2 chairs so you could sit and look at the river if you wanted to. Highly recommend!
We return to this hotel frequently. The rooms are spacious and clean. Amenities including fitness room, pool, hot tub and continental breakfast are a big draw when traveling with a young child. A crib was available for use when we our child was an infant. We have also brought our dog on numerous occasions, and have been very appreciative of the rooms back door to the patio and lawn to take him out. Will definitely return!
The room was updated and very clean. The staff was professional and kind. The breakfast area was very clean and well stocked with hot and cold items. I would definitely recommend staying at this location when in Cheboygan.
Everyone is good extremely helpful and friendly! Never have had any problems. Rooms always clean and everything in working order! Central location to anything that you would want to do. Love the balconies overlooking the river!
Room allways nice and clean, front desk staff is friendly and helpful, and the breakfast keeps the breakfast running smooth, I especially love the housekeeping, they are friendly and keeps the room clean. when we stay here its allways a wonderful time.
The bed was very uncomfortable, although the room did appear to be clean. So that is ok. The bath filled super slow, causing the water to bed cold by the time it was completely cooled... That being said I did not say anything to the front desk.
Stayed here for our son's wrestling tournament. Great location near downtown, places to eat, and the theatre. 3 minutes from the local school for athletic activities. Breakfast room was fully stocked with tons of seating. It was nice to sit by the water and watch the ducks pass by.
Pleasant employees and very clean everything. Perfect location. I thoroughly enjoyed being on the river and watching the ducks and the eagle. Very close to restaurants and gas station and stores for things I needed. Comfortable beds and hot water. Perfect size room for us to enjoy our down time.
Perfect location to anything you want o see or do. Staff as very nice, helpful, and knowledgeable with anything you should need. Loved the decor, layout, and cleanliness of our room! Definitely will be staying here when in the area!
Accommodations were nice and casual for northern Michigan. Room was clean and warm, balcony overlooking the river. Would be great in the summer but too cold to sit out there in the winter! Pretty view tho. Be aware that all rooms have an outside entrance. You have to walk outside to get to the front desk, pool, fitness room, breakfast room, and ice machine. Hotel has 2 floors, with no elevator for guests. Many stairwells available tho. Everyone was friendly, check in/out was a breeze.
Just to get the obvious out of the way, I'll say that there isn't a lot of good options as far as chain hotels go in Cheboygan. I'll was searching Google maps and Tripadvisor and the Best Western is what I decided on. Here is a friendly reminder that this isn't a Best Western "Plus", is is an older Best Western. It's mostly motel, although my room was all the way to the east on the second floor. To get there, I had to go inside, around some conference areas and offices, up an older double staircase (classic paneling!) and THEN found the room. It was a more difficult for me to find than it should have been, that's for sure. Ok, now, how was my stay? It was fine. I had a river view and even a view of the County Fair over the trees in the distance. The room was dark with a bit dated carpet and bedding. It was comfortable enough that I don't remember it being uncomfortable a few month later. The TV was fine. Everything was "fine". I really can't complain about the stay, but the place definitely needs an update. The lady checking me in was very nice. The parking lot is a bit wonky, especially since I couldn't park in front of my room. The hotel location was okay. Being on the river is nice, but the area around it is older. It was safe and all, just older. I would probably stay again if I was in the area and needed a hotel. It was a little overpriced, but that is probably because your options are limited and they realize that.
The staff was amazing! Our rooms were clean and the view is so great with the river! Plus! Our cars were cleaned off after a big snow! We were so surprised! Everyone was so pleasant and helpful to us!
My spouse and I stayed at the Best Western River Terrace for a night in October 2021... part of a weekend of celebrating our anniversary in Cheboygan. This was actually my second time staying at this property (and second time reviewing it). Upon reading my review from my first stay here back in 2010, I'm finding that this hotel has improved in the 11 years that have passed since then! We arrived at around 1:30 or 2 p.m. on the Saturday that we were checking in. Our room wasn't ready yet, but the clerk allowed us to check in and even gave us our room keys. That was pretty cool because, normally, if a guest room isn't ready yet, the hotel staff don't allow them to check in. This was unique and much appreciated. While we were waiting for our room to be ready, we went off and checked out the area. I got a phone call about a half hour later saying that our room was ready. We had requested a riverview room on the second floor, and our request was granted. Our room (#233) was clean and comfortable, and we loved being able to sit out on the balcony and watch the river. One amenity that was really nice was the indoor pool and hot tub. We used the hot tub which was great! The pool/hot tub seem a bit outdated but it was completely adequate for us. One thing I couldn't find in the hotel, which I might have wanted to use, was a business center computer. I think the website indicated that one was available, but we couldn't find it on the premises. I can't speak to the quality of the breakfast because we slept in and didn't make it down to breakfast before it was over at 9:30, so we walked over to the restaurant next door and enjoyed a tasty breakfast there. One really cool feature of this hotel is that, whenever we needed to use the bathroom in our room and would close the bathroom door, the fan would automatically turn on. I can't say I'd ever experienced that at a hotel before! All in all, we were very pleased with our stay here. There are not many lodging options in Cheboygan, but the next time we find ourselves needing a place to stay in that area, I'm fairly confident that we will choose the Best Western River Terrace again.
This reminded me of travels with my parents during my childhood. It is not a big, fancy hotel . There was a nice swimming pool. The room was a decent size and clean. What I found most appealing was the balcony overlooking the river with a nice walk along the river. Just what one needs after a long travel day.
Fairly standard BW. We had a river view room with a balcony...I think most, if not all, of the rooms do. Bed and pillows were very comfortable. Room was clean. No complaints. Standard breakfast. I would stay again.
We often saw this hotel when boating down the Cheboygan River and thought we would like to stay there sometime. So for our anniversary this year we stayed 2 nights. The view of the river from our 1st floor walkout room was spectaluar! There were 2 chairs and a small table for us right outside our door to sit and watch the boats go by. The hotel in located right on the main street of Cheboygan and just a quick drive to find a number of restaurants. We recomend Mulligans and Pier M33 for great food.
We had a quick work trip and chose Best Western River Terrace. We had a river side room and enjoyed the balcony - great spot for morning coffee! Helpful staff, very comfortable bed and good breakfast. We'll be back for a family visit.
This was a three day stop over. We seemed to be the only ones staying more than one night. But they were super attentive, fixed the torn screen immediately. Breakfast was sufficient with hot options. Shower head was high on the wall with good pressure. The back porch with two chairs and a table was nice to sit with morning coffee and visit with the ducks. Only downfall is the town, not much to do and most things closed Monday. Do not eat at Big Boy next door, terrible! The weekend night I thought was overpriced.
We were extremely happy with our stay. It was more than we expected! We had a very nice view, service was friendly and courteous, breakfast was good. We would definitely stay here again if we head North.
Don't let the outside of this hotel deter you! The outside and hallways are in desperate need of updating, but the room was great. Very clean, friendly service and good location. We stayed in a room overlooking the river and it was very quiet and peaceful.
Rooms need updating and somethings need to be fixed especially for safety reasons (sliding door to balcony would not latch). To access the indoor pool from our room we had to go outside and then reenter the building so we didn't use it since it was cold outside. Breakfast is limited to basically cereal or a sausage muffin warmed up in a microwave. Beds weren't too bad and the view was nice of the river.
nice river view, patio,and pool. room was the problem, carpet was wet, we believe that is what caused the smell. (musty-sweaty feet) killed 5 spiders. front desk were friendly,gave advice on the town.work out room was small but it servers its purpose.
Completely satisfied We have stayed at this Best Western for over 20 years the quality of service and the level of commitment to customer satisfaction is top shelf we are always 110% satisfied we will be back soon
All rooms have a door that opens to a balcony over looking the river which is nice. Rooms are dated but clean. Small fridge and microwave. Mackinaw City is only about 14 miles away and this was cheaper, quieter then staying in Mackinaw.
This hotel is old and run down. Our room smelled so bad we had to sleep with the door open to the porch. When I got out of the shower I put my face in a nice white towel that smelled like smoke. Not impressed!
Triple the rate for this room on the first holiday for no restrictions. Terrible food in bags, had to pre order, and spoiled milk on the last day to empty the contents of my gut. Bravo.... perhaps less about the money and more about the customer.
We travel with our Jack Russell and we love this place. It's clean and the internet is reasonably fast. The rooms are small but have microwaves and fridges. The last few times, our bed has been really soft, which bothers my husband's back, but for a short stay, it's ok. The great thing about the room is the back door that opens onto a boardwalk by the river. Beautiful and perfect for a pet.
But, that's where it ends. Decor is dated. Room smelled horribly of mold and mildew. Screens in doors and dark out curtains are riddled with holes. Ancient refrigerator was loud and television was tiny. Rates for weekend of June 19th are $250+ per night. Seriously?!
The room was conveniently located, clean, and offered a large comfortable bed. And we really enjoyed the river location. Our first floor room was easily accessible to both our car and the river. The staff was friendly and helpful. The only downside was the extremely small size of the room. The bathroom was particularly cramped and there was no counter space. The sink is in a separate area outside the bathroom.
The hotel lost power for hours and when I requested to leave for another hotel at 12pm, the manager wanted to charge me another night. They ended up charging a late check out fee, even though the power was not on for hours and checkout was at 11. This is how they treat a military member on TDY.
We stayed at the Best Western for one night on our way up to Mackinac Island. Jasmine at the front desk was super friendly and helpful. Our rooms were very clean and had a nice view of the river. The to-go breakfast bags had many choices and were ready for pickup quickly. A small story about the kind of service at this property...we arrived late and the pool was about to close soon. A woman checking in ahead of us asked jasmine if she could use the pool and Jasmine said she could even before learning that this woman suffered from Lupus and lymphedema. She said that a quick swim makes her condition better. Jasmine was more than willing to accommodate her giving her towels and holding the pool open later than posted.
Top notch in every regard. The staff we're totally responsive to our every need. Happy people too. I would recommend this motel to anyone staying in the greater Cheboygan area. It was a perfect home base for property shopping. Our little Chihuahua Lunabean was happy too. Five stars deserved. If I could give 6, I would.
The hotel is clean and spacious. Based on just driving around this appears to be the best hotel in the area. The rooms are large and the view of the river very pretty. It reminded us of a similar hotel we stayed at in Newport Oregon. Beds were comfortable. Didn't really shop around much but the prices seemed very reasonable for the size of the room and convenient location.
We had a jacuzzi room and it wouldn't drain so I called the front desk and the girl came up to check it out and the knob to drain the tub was broken but she basically blamed us for it saying they clean the tubs after every guest and housekeeping didn't report any issues. We booked this room specifically for the jacuzzi and could only use it once... very dissatisfied!
I picked this particular hotel because I wanted to use my BW points and there was nothing available in nearby Mackinaw. The property could use a little spit and polish on the outside, but the interior was clean, in good repair and a nice mix of older decor with updated. This gave it a neat vibe, actually. I stayed in the King Whirlpool suite, which was huge and laid out well. The front desk staff was outstanding and very professional. It's close enough to Mackinaw to where if you wanted to save a few bucks and drive about 15 minutes to get to the attractions, it would be worthwhile. There is a Big Boy restaurant right next door, which was nice. There is a Walmart across the street, which is convenient.
Nice surprise: private balcony on the river. Abuts a river walk. Very quiet! The slider must be somewhat soundproof, as is the door. This is a motor court, so you park right in front of your room. Staff VERY warm and welcoming! Comfortable beds and good shower pressure with nice, hot water. Even though it is on 27, no traffic noise at night. They prepare your breakfast bags (choice of hot, cold or kids) for pick up in the morning, love it! Highly recommend and will stay again.
Clean and comfortable room, nice hotel overall. Friendly, professional staff. It is a little more pricey than most other hotels in town but we were able to get a better rate for weekday/off-season. I look forward to staying there again.
For an older motel we were quite pleased with the property. Clean good sized rooms with refrigerator and microwave. The hot and cold breakfast bags were amazing. Healthy choices and good combination of protein and carbs. Friendly and helpful staff. We needed some documents printed so we forwarded email to staff who printed the documents AND delivered them to our room. Definitely recommend this property.
Poorly decorated. Ugly wallpaper - looked like black mold spots - told that was just the look of the wallpaper. Toilet made clanky noise on the floor when sat on. Woodwork on door frame full of scratches. Room looked as if it was a regular room converted rather poorly into a handicap room. Towel bars barely usable (too low for a regular height person. We paid around $110 - room looked more like a room worth only $60 - 70.
Hello I write because you wanted to know how my stay was on 2/20/2021. We were very disappointed we pick your place because of the pool and gym. Online it said covid protocol. It did not say closed. So we thought ok we will just play games. But you did not even have games to check out a deck of cards which weren't all there. Then the softabed was not good we had to move it to pull it out the pillows were thicker than the mattress. The outside entrance was dangerous with the bump/dip in the walk way how it was built not the snow. to top it off we go down the road and you can see everyone playing in the pool at a place close by. And breakfast was a joke. The Simpson's We hope you guys improve some, we have stayed at a lot of places we are the kind of people who like to go on a minutes notice if we see something we like. But I don't know if we will stay at your place again.
I've been staying at this hotel for 17 yrs for work., very friendly and pleasant staff, the rooms are always clean and inviting. The view of the river is beautiful in the summertime. Would highly recommend.
Looks like a motel outside, but rooms are nice, clean, modern and large. We had a small fridge and a coffeemaker. Breakfast was prepackaged the night before. Lobby clerk was polite and helpful. This place is excellent for a two star hotel.
The hotel is quite outdated. Sadly, our tub backed up with each shower. The beds must have had some sort of rough mattress protector that was very noisy whenever someone turned over. Due to Covid restrictions, the gym & pool were closed & they did not offer a hot breakfast. With that being said, I believe that they should reduce the price of their rooms drastically. Unfortunately, there are not many hotel choices in the area. The view of the river was the saving grace.
My family and I have now stayed at this property twice. During this most recent trip, we booked three separate rooms. They were all extremely clean. The girls working the front desk were very friendly and the most accommodating.
We stayed here to attend a funeral. It was a cozy room with comfy beds. Due to COVID they offered 3 different grab and go breakfast options which was really nice. The property exterior is a little warn and tired but the room was great! The rate was a bit pricey though.
This BW has a beautiful location on the river. All of the rooms look out towards the river. It's a peaceful location considering it's right on the main drag. The room was super clean. The staff was very friendly and accommodating. The shower is hot. The microwave and fridge work. There is cable TV with good reception. And WiFi good enough for streaming. The beds are comfy and the hotel is generally quiet. We got a good night's sleep for 3 nights. here. The staff is all following COVID guidelines. Burgers from the Big Boy next door were delicious. I would definitely come back to this little gem along the river.
Our room was very nice . very clean. Our view overlooked the river off our balcony. We had room 32 on second floor. One extra nice experience we had was Tammy called approx 4pm the day of our arrival to check on us. We found that to be exceptional customer service. Many places to eat near by . We rode the beautiful bike trail near the hotel.
This store has a great location with a very pretty view right along our route of travel. Some conveniences were not available (microwave) in our room. The hot water was slow and the tub drained poorly.
One of the reasons we come back is the dock for registered guests. For a very minimal fee you can have your boat and trailer at the hotel. Next year we will bring more friends. Cheboygan is a great Up North location
We had a king in a very clean and kept, modern room overlooking the river and the pool it was very nice and I would highly recommend them The view from the balcony was perfect everything was peaceful and food was close by and handy. We use this as our home base and then went to Mackinac island shopping and Mackinaw City and went up to the zoo locks Cheboygan is convenient and easy to get to.
Check-in was ok. Pleasantly surprised that the room we had was a seperate building with private parking. That was very nice. The room was less than fesired. It had a strong damp smoke odor, the Jacuzzi was mediocre in function and cleanliness. Other than that, the stay was pretty nice. I may return if the room is updated and no odor present.
Our stay was great! We had several stays at hotels that were below par the last few days. We found the BW River Terrace and were blown away on how clean, comfortable and well kept the property was. A patio on the river and the great customer service was awesome!! We will be back!! The front desk, housekeeping, maintenance, and management they are doing a wonderful job they all take pride in their work!!!
Right on river. Rooms are clean. Outdated. Patios are on river, but dirty and spider webs. Charged extra for boat and extra for trailer. Brown bag breakfast with apple, granola bar, tiny muffin and orange juice.
we had a great time, room was very nice we had a boat slip directly in front of our balcony which made it very easy getting to our boat for loading and unloading being of only a few feet away!!! the view of the river was nice and relaxing!!!
I was told on the phone all King jacuzzi rooms had a view (none of them do). Had to book online to get better rate. The room was a box with a bed. It was clean and the jacuzzi was great (better than most hotels) but the rest of the stay will keep me away. Broken ice machine and rude staff.
It was very nice. We would have liked to have been able to use the pool and get the complimentary breakfast, but because of Covid everything was shut down. We only got the room and internet. Hopefully next time we visit we can try those things out as well.
Hotel with boat dock and parking. Best hotel in Cheboygan MI. Good location for restaurants and Walmart. Nice indoor pool and rooms that access the river. Decent Breakfast. Good fishing at the hotel dock.
The staff was very friendly. The rooms were clean but the dispenser in the shower was empty. The screen door slammed if not held. Very basic rooms with minimal decor. Pricey for what they have to offer.
Checking in and out, during the pandemic, was quick, easy and safe. Melissa was great with helping me get an extra room key, when I evidently forgot mine in our room. The deck leading of our room looked over the river and was great to wake up too!
It was a decent place to stay for a night. A bit off the main road. Very nice views from the room. Our balcony had a leftover pizza box left on it from a previous visitor (maid must not have checked out there). Standard BW breakfast. Would stay again if in the area. Staff was very friendly.
Overall was great. Rooms are being updated but beds are comfortable. Had some issues with the tv channels but staff did the best they could to help. Staff is helpful and friendly. Hot tub was being repaired so we were not able to use it while we were there. Overall it will be very nice once all the updates are finished. Would stay there again.
Everything was perfect from seminar room , Breakfasts, Rooms, cleanliness, helpfulness !!!!!! Location to everything we needed. Cleaned every day and was spotless. We are looking forward to having our school held at this location in the future.
View was nice. Walks were clean. Room was clean. Bathroom was very small. Water pressure wasnt the best. The pool was nice but a little cool. Hot tub was out of order. Off season price was high in my opinion.
Beautiful scenery, nice staff, clean amenities, and close to restaurants and shopping. Rooms well equipped but do not have in room microwaves. Short drive to Mackinaw or Petoskey. Hotel is maintained.
The Best Western River Terrace in Cheboygan was a very positive experience. We enjoyed the breakfasts and the pool/hot tub. The room was clean and roomy enough for my wife and me. The bed was comfortable and the noise level was quiet. We will definitely stay here again.
I've always had a good experience with Best Western as far as chain hotels go and this was no exception. Good satellite reception and a comfortable mattress. My room was spacious, clean and came with a nice balcony overlooking the scenic Cheboygan River out back. The grounds facing the river were well-kept and all during my particular stay nobody sat on the benches facing the river but myself. It was a little chilly the days I was there but it was also quiet, peaceful and clean. Because of the location it can be quite pricey, but all in all it's one of the nicer motels in the area.
Stayed here on the way to the UP. A perfect stopping place. Clean, comfortable, well stocked and a good breakfast. Very friendly staff who checked us in and out efficiently. We definitely recommend this location to anyone.
The hotel was easy to find. The lobby was clean and welcoming, Sarah greeted us with a smile and had everything ready for us. We asked to upgrade our room to one with a two-person whirlpool tub and were able to, without any problem.
Love staying at River Terrace. Everyone is friendly and the rooms are spacious and clean. Nice balcony or pation overlooking the river. The pool area is very, very nice. Breakfast served in the morning was a nice surprise, as I was expecting the usual continental breakfast.
Clean and spacious rooms. Excellent, new, and very clean breakfast bar. Very nice location right on the Cheboygan river with a beautiful view. Very clean pool room along with a wonderful hot tub. Ample parking for all guest rooms.
Housekeeping staff was very friendly and gave suggestions and directions for things I needed. Ample parking and comfortable room. Pillows were a little thick for the comfort of my neck. Boardwalk behind the hotel added to a peaceful setting. Quacking ducks woke me up. Breakfast had gluten free and dairy free items along with waffles, biscuits and gravy, scrambled eggs and more. I would stay here again.
Clean well kept mostly renovated rooms! Pleasantly surprised of room condition because outside needs some repairs and upgrades. Balcony needs paint and repairs, upstairs room doors need to be replaced. Looks like downstairs was already done. Would have given a 5 star review if it wasn't for the outside appearance.
A little dated but clean. Nice view of river. Rooms don't come standard with a microwave. Ask for one or they won't suggest it.I mentioned to the front desk when we arrived that there was no microwave and she said there was one downstairs by the vending machines. Never said we could have one in our room. Found out when we checked out two days later. Two days of running up and down stairs to heat food up! Very dissappointed Best Western.
We return to River Terrace year after year because of the excellent staff, cleanliness of the lobby, breakfast area and rooms. We love that there is some covered parking for our motorcycles. The view of the river is also a big draw. River Terrace is central to the things we love to do while up North and the cost can't be beat!!
We recently stayed here for the first time, based on customer reviews. We had a good room with a very comfortable bed. Stayed on the first floor with the walkout to the river and it was quiet the entire time (much appreciated). Staff was excellent in every way, especially the room cleaners and front desk. Breakfast was also good and I enjoyed the oatmeal and fruit each morning. The indoor pool temp was great - warm enough to actually get in! Only minor issues with our stay, such as breakfast area is small and was overflowing on two days of our stay when the attached room by the river was unavailable due to outside meetings. No biggie. The room bathroom is small, as others have noted, but we had no problems with it and the shower worked great. We would stay here again.
Sounds nice if they let you see the river. Better ask for a river view. Old and out dated. Beds are hard as a rock. Staff was quiet and stand-offish if you can fond them at all. Watch your step in the upper walkways. Wifi didnt work. High price for the most basic of commodities. Half the tiny parking lot was blocked off for some unknown reason on a busy weekend. The fitness room is a closet. The pool and breakfast were the only things that were ok.
I booked this hotel for a total of 4 days on Hotels.com. Part of my vacation was changed and we contacted (hotels.com) and changed our days from 4 to 2. Hotels.com contacted the hotel and it was confirmed and I kept ALL emails concerning this to protect myself. THANK GOODNESS I DID! When we arrived I had noticed that Best Western charged me a no call no show for the first night of the canceled days that we confirmed with them and hotels.com. The lady, Renee at the front desk was very rude, no let me take this back, extremely rude and it added to the frustration of our vacation. I was told the manager was to be in the morning and it would be resolved and we waited around on OUR vacation waiting to a point that we were tired of waiting all morning and went about our day. When we finally did get to talk to the manager the same info was given to us that we did not show. I called hotels.com and my credit card company to fight this. We were told the person who excepted our ordinal cancellation was the very own front desk lady Renee who was so rude to us. By the time we left to continue our vacation we were very upset and the relaxation we had intended to do was gone. The manager as we checked out told us that they reversed the charges because of my emails I sent to her on the canceled dates and rebooking which was done the SAME DAY. The hotel blamed all of this on HOTELS.COM and would not take responsibly on the part that the lady at the front desk would not fess up to her mistake. I would highly recommend to NOT stay at this hotel at all!!!!!
Beautiful Location right on the Cheboygan River. All rooms have a front and back door. The back door leads right out to the Cheboygan River with patio seating. Very peaceful setting to watch many boats cruising at no wake speed. Also many ducks.Very friendly staff good breakfast. This was our second stay at this property and we would stay again. REMEBER BEST WESTERN POINTS DO NOT EXPIRE!
Probably because of the age we were disappinted in this best western. The carpet was worn and dirty which we realized after walking barefoot on it., sheets were clean but worn thin. It just seemed like a tired place. The river outside our room was a relaxing view. Breakfast selection was good.
Great place to stay on the river. We had our boat and it was nice to walk to our boat everyday without putting in/out. The staff was very accommodating and went above and beyond to meet my needs. Breakfast was good as well.
My boyfriend and another couple stayed there on the weekend of July 19th. The rooms are old and bathrooms are very outdated and small. Still we stay there for location to boat. My boyfriend and I split nights with our room and the other couple paid 2 nights for their room. When we received the charges on our credit card they had OVERCHARGED 2 of the 3 of us. I called Renee at the front desk on Monday. She said there is no management and there was nothing she could do but pass on the information. I waited until Thursday and talked to manager Melissa. (I had to call again!) Melissa said she would fix the situation. I look at my credit card online today and there was ANOTHER charge for 211.25. Thus far for 1 night I paid 658.37. I called again this morning and Renee answered again. I explained the situation and wanted my money back. Once again Renee said I will pass it on there is nothing I can do. I started demanding things get fixed. In turn Renee got EXTREMELY RUDE and UNPROFESSIONAL. What is wrong with someone wanting 450.00 that they were overcharged back. If this does not get resolved I may have to report it to proper authorities. Watch your credit card people.
A great location on the Cheboygan river, especially wonderful in the summer! Friendly staff at the desk as well as housekeeping staff. Tasty breakfast offerings with a breakfast dining room adjacent to the breakfast area that allows for river views.
The room was just beautiful and spotless, the workers were super nice. I couldn't of asked for a better place. My view over the canal was just awesome. I loved the balcony and watching the sun come up. Everybody was so nice it just made it the trip worth it. The whole experience was awesome!
This is always our choice of stay when visiting. Cleanliness and friendliness of the staff are super. The view of the river is very relaxing during the summer. We have never stayed during the winter, but I'm sure it would be a great stay.
We paid enormous rates because it was July 4th-only room left had a jacuzzi tub. Our reservation was for the 1st fl, but they put us on the 2nd fl. You get a travel trailer size shower to make up for your bonus of the jacuzzi tub (which we didn't use). It was horrible. No place to set anything in the shower and don't be over 5'9”!
The Best Western Hotel was clean and the staff was very friendly. The location is in a prime spot. Pool area was well maintained. I thought the price was slightly high, however, there are not many nice hotel/motels in the area that I would stay at.
Overall not terrible. I do not like outside door rooms. This one has one to parking lot and to balcony in back. No corridors / halls. Fan in bathroom didn't work. Air conditioning was completely off when entered room. I can understand not wanted to waste the money, but outside temperature was in mid 80's. For price pain for room (158.00 with tax, etc.) I did not think it was a good value. Breakfast was fair. Not many selections. Again for a less expensive night, would have been passable, bit for the price, not worth it.
The hotel staff were friendly, and the river view was just awesome. Definitely a great and convenient place to stay in this beautiful town. Wi-Fi worked good, breakfast was better than I was expecting.
We can always rely on a comfy room and great service! The river view is quite nice and the staff are friendly and professional. We ride bikes and they make sure we have what we need to keep them dry and protected from the elements.
The hotel is located close to places to eat and shopping. The rooms have a deck which overlooks the river. Very peaceful and nice. The rooms are nice and clean. Great place to stay. The breakfast is setup real nice. Good selection.
My husband and I have stayed at this same hotel several different times. Always a good experience, nice staff, clean rooms, comfortable beds/pillows and every room has a view of the river with a balcony. Just a nice place to stay.
On our recent trip to Cheboygen Michigan, we were pleasantly surprised by the Best Western on the river. It was equal to a much higher level motel just for the view! The facility and staff were top notch!
I have to say, staying at the Riverview BestWestern, was definitely a good choice. Very clean rooms, which were recently renovated was excellent. Heater was great in our room as we were in colder temps than normal. Melissa was very accommodating, even down to getting us complimentary toothbrush.The Continental breakfast was to die for! Its really a full breakfast which was great. Definitely would stay here again.There was no abnormal noise either, slept very well.
We found this hotel to be clean and comfortable Great location and pleasant staff. We had a king room which was nice. If I had to find something wrong,it might be the lack of outside windows and the water pressure in the shower was low. But that was not a big deal. I think it is a nice hotel at a reasonable price. Would stay again.
If you are looking for a clean place to stay this is NOT it. The restroom was more than dingy... floor, toilet, doors and loved the pubic hair in the tub. They clearly don't wipe anything down as there were pop can rings on the tables. Carpet needs to be cleaned/replaced. Did we mention we spent $200 on our room at the end of the season! We weren't told it was an adjoining room either. The website is so deceiving, the rooms look so modern and clean with a nice white duvet type blanket on the bed. Not in the room we were in!. Also woke up the next morning to bites or welts all over my face and neck.
This is a very clean hotel with extremely friendly employees! They are very accommodating and genuinely care for their guests. The indoor pool is nice and big and has an hot tub. The view of the River is nice from our room as well as the pool area and conference room. I would highly recommend this hotel!
An older hotel however it was clean. If staying in the winter be prepared to walk into an igloo as the heat will not be in in your room. 2 out of the 3 staff members we encountered were very rude! Door deadbolt would not engage and breakfast was worse then most! We will not stay here again!
We won't stay anywhere else in Cheboygan area except BW! Staff was very accommodating and helpful as we have a 5 month old new born traveling with us! Breakfast and breakfast area was pristine and warm as the weather was cold!
Always excellent housekeeping and breakfast items, especially the steel-cut oatmeal.. On river, great view. Close to restaurants and Walmart. Really everything you need, including indoor pool and hot tub. I stay 5 times per year and wouldn't change - best hotel in Cheboygan.
Ignore the dated exterior. The room was recently updated. It was clean and comfortable. The Jacuzzi tub in room was huge and easily for 2 tall adults. The fitness room was acceptable. The continental breakfast was fresh and tasty. For the value, I absolutely recommend this hotel. The staff was very friendly as well.
We spent one night here. The view of the river was awersome! The room was very nicely furnished - bed comfortable. Best expanded continental breakfast we've had. Staff bent over backwards to be friendly and accommodating. Too bad the street appeal is lacking because there is a treasure lurking there.
Great value! The room was basic but totally clean and functional. My wife and I had a nice view of the Cheboygan River with a small balcony that we used multiple times. The staff was super friendly and helpful. The hotel was conveniently located near the attractions we wanted to see.
The room was clean and comfortable. There were some things that could use updating but over all nice room. The private parking was nice so after the wedding reception there was a spot right next to the room.
Friendly staff. Nice view from the balcony, we ate our take out dinner on the balcony watching the wildlife and boats go by. Continental breakfast was a little thin on choices. Coffee available in the lobby all day.
This is a difficult one for me, as it was a combination of really good and really bad. The room price was good, especially for a room that walks right onto the river with a great view from the room. The room even had keyed entry into the back door, which is nice if you want to go spend some time back there. The room was perfectly fine, nothing special, and definitely older. Oddly, there was a chair that was half blocking the bathroom, which just seemed like some people would trip over going to the bathroom in the middle of the night. My first big complaint is the internet that didn't work more than half the time, which was explained to me as a city-wide outage. I could let that go, but when I said something to the front desk worker, she acted like I was putting her out by saying anything. The other one was the breakfast room. It was way too small, poor choices, and probably at least 80° (felt like 90°, but I would probably be exaggerating). Overall, it averages out to just being average, but fixing a couple small things would make this a nice place.
All rooms at this hotel overlook a river. Absolutely beautiful. Each room has either a patio or a porch with 2 chairs and a table. I was so looking forward to sitting on my porch. The hotel is smoke free. HOWEVER one can smoke outside their room and we all know smoke rises. Which is what happened to us. Cigar smoke on top of it. That ruined my porch experience. I called the front desk and I am confident they asked the downstairs guests to stop smoking but they didn't. Aside from that our room was immaculate and well decorated. Bed was comfortable. Wi-fi connection not really great which frustrated hubby. There was a weird dripping noise in the bathroom but we couldn't tell where it was coming from. Sounded like it might have been coming from the ceiling light but no water leaked from the light. A little annoying. Breakfast was meager. We arrived 45 minutes after opening. I got the last piece of fruit and none was replenished while we were there. There was fresh oatmeal which was very nice. There was other food just not a lot of it. Almost seemed like it was being rationed. Or maybe the earlier people ate it all. All this being said we thought it was a very nice hotel and would stay again. I think we just got unlikely with the room we had. Unfortunately they were full so our room could not be changed. Maybe we'll have better luck next time.
This room has a nice location as all the rooms face the river. The room was a good size, the showered a good water flow, the towels were large and plentiful and the bed comfortable. The room was very clean. Breakfast was a typical continental meal. The reason I gave a three was the room location. We were assigned two rooms on the bottom floor. The rooms were nice as they had a walk out to the river. The problem was that there is no elevator to the downstairs and although we all were healthy nearly 70 year olds, one had a back issue and this was not a good situation. There was no offer to help with the bags and the desk personnel were not the most helpful when giving directions.
We will certainly stay here again. Our room was clean and comfortable. The breakfasts were convenient and tasty. We enjoyed the little patio outside our room. Activities and events we were interested in were easily accessible.
Really nice Best Western in downtown Cheboygan. Walking distance to downtown. Nice view of the river from my room. Staff was friendly, breakfast was good. Was a little pricey being Labor Day weekend. Otherwise, I'd stay here again.
The BW River Terrace is a nice enough hotel for what it is. A basic, simple motel with modest accommodations and some rooms overlooking a river. But that view of the river comes with a hefty price tag for such modest accommodations. So be advised as to whether or not it's worth the price. Also, the site comes with some annoyances. Many of the prime parking spaces are reserved for boat trailers--whether they are needed or not. Consequently, parking can be a challenge if you want to park near your room entry. And speaking of room entry, if you are on the second floor rooms (as we were) you will need to drag your luggage up and down some stairs. Be prepared. Lastly, our room came with some quirks as well. The shower/toilet area in our room was extremely cramped, so be careful when closing the door lest you jam your toe (as I did). Moreover, the water pressure in the shower is relatively weak, and worst still the assembly connected the hot/cold piping backwards. At first, I thought there was no hot water in the shower, and only when I began to turn the faucet off did I notice hot water coming out. All that said, I wonder if the BW River Terrace is your best bet in Cheboygan. As we toured the area we found relatively few other options. Which, in turn, allows them to charge whatever they want.
We arrived by pontoon and spent the night. Parked the boat outside the room and walked to the reception center. Our room was clean. The sheets/pillows were crisp.The coffee made in the single cup machine was good and was Hot and Now! I enjoyed watching the geese swim single file down river in front of our room around 7AM. Nice clean bathroom and shower with a big head and good water pressure. We liked this hotel. We had dinner at Big Boy which was next door. Came back and needed a place to play Mexican train. Randy opened up the conference room and let us play there. He could not have been any more accommodating than he was. Check out was cheerful and quick. We'd go back in a minute.
Great check in. All the rooms have a wonderful view of the river. You are able to walk along the river just outside your room. Breakfast was very good. The room was very clean and very comfortable. If we ever travel this way again we would stay here.
This hotel was great for the business trip I was on. Liked the location and everyone was very helpful.Will be back again next year. Very relaxing view of the river and very quiet stay while there.Enjoy.
Nice hotel along the Cheboygan river. Friendly staff, clean rooms, comfy beds and a decent continental breakfast. Within walking distance to restaurants. Like that you can dock your boat. Would stay there again.
Staff were extremely helpful and courteous. Rooms were satisfactory how did have a mild mold smell. Room was clean however the sliding door coverings had a few black spots which I was hoping was not associated with the odor. Boat docking was extremely beneficial.
Overall, this is a nice hotel situated along a river. It's relaxing to watch the boats go by. It's convenient to get to Mackinaw City and anywhere else in upper lower Michigan. The hotel is on a busy street, but you do not hear road noise during the night. Have fun!
Very happy with my stay. Pulled up with my boat, stayed the night. rooms very clean, very nice view of river. All employees I dealt were with very professional and courteous. I would stay here again. This was part of my water trip on the Inland Waterway tour in Michigan.
We stayed here on our recent trip to the Mackinaw area. Clean room and comfortable bed. Good Breakfast in the morning. Friendly and helpful staff.Nice view on the river.Overall an enjoyable stay. We will stay here again if in the area.
Was not expecting a lot for an up north mid-range chain hotel. Was pleasantly surprised. Quick check in and request for ground floor room (yes, this is a 2 story walk up) was honored. Room was on Main Street with a fair amount of traffic, however, it was noise was never a problem. Hangers were tethered, however, there were enough. There were 2 luggage racks, 2 queen beds, a chair, a desk and chair and a nice size balcony on the river with view of the bridge. Beds were quite comfortable and we got a good nights sleep. The shower head was good quality and placed high, the bathtub was not very deep. The bathroom towels were quite fluffy and nice. Breakfast was nicer than anticipated for this price point to include hot oatmeal, biscuits and gravy, scrambled (powdered) eggs, cold cereals, a few breads and plain donut holes and, of course, waffles. There was plenty of seating including on the balcony in full sun. For winter time visitors there was a fireplace that was open in 2 rooms. Check out was quick and easy and we got a call shortly after leaving that an IPod had been left behind and found by housekeeping and turned into the front desk. We were close enough we turned around and went back for it. They did offer to otherwise send it in the mail. We turned in a small credit from a prior Best Western stay and were told it would be credited on our account. At the time of check out that had not been done. A call was placed to the front desk when we returned home, however, we have yet to hear back from "the manager".
Not all rooms have a great view! Our room overlooked the pool on one side, and the parking lot on the other. Next time I would definitely make sure what I had access to, as we had no outside window to access fresh air. The only way we could get fresh air was to open our room door to the hallway. The pool was unusable for me — at a 10 which is usually the maximum allowed. Not everyone is sensitive to chlorine or bromine, so for others it is not an issue. For me, just not doable. Staff were very friendly, and breakfast was fine.
Stayed for a family wedding in the area. This motel was very well-suited for our needs. The beds were super comfortable. Friendly desk staff who served us promptly and efficiently. We enjoyed the breakfast which was kept stocked and very clean; nice assortment of breakfast items. There is a dining room facing the river with several tables outside on the patio. Our rooms were on the second floor overlooking the river. The only thing that I would change is that I should have requested the ground floor level. It was a little uncomfortable for my mother to go up and down the steps numerous times. It was a chilly weekend so we did not take advantage of the proximity of the river. A very inviting setup though. I called the direct phone # here in Cheboygan when I originally searched for our place to stay and spoke with Tim. He was so friendly and helpful with answering my questions and getting us the best possible rates. Would definitely stay again!
We stay here frequently and are happy with the rooms. Three out of 4 stays had very comfy beds. We did get a king bed that not comfortable. I suspect that one hadn't been upgraded yet. The rooms are quiet and all have a river view an balcony (2ND floor anyway). The pool and hot tub are nice, and the staff are friendly and helpful.
From check-in to check-out, an excellent experience. Facilities are excellent and staff are pleasant, helpful and very familiar with the city. There are plenty of restaurants and other amenities in easy walking or driving distance. I stay here often on business and will certainly continue to do so. I recommend it highly.
Always stay here for business trips to Cheboygan. Quiet, nice room, clean, nice view. The staff was friendly and helpful. The bed was very comfortable and I slept great, which I don't normally do the 1st night at a hotel.
We just returned home from a successful high school bowling regionals. Our team has been using Best Western for several years however this was our first. Facility was clean, staff were polite, room was clean, bed was comfortable, breakfast was good, parking was easy. We did not visit pool due to our schedule. We didnt require anything additional from the hotel as travelers who checked in, had free breakfast and checked out, our experience was very good. I know we will return in February for 3 more years but if we are looking to stay in Cheboygan another time we would definately stay again and be able to enjoy the patio and river view. Thank you staff for making our stay simple.
My husband and I stayed here for one night. We had a king room facing the river. The view was great (a view of the water always makes me happy). The room was exceptionally clean and I loved the decor. There was a nice size mini-frig and small microwave. The public areas were very clean and fresh. There is a nice little fitness room and indoor pool and hot tub. The continental breakfast was ok as continental breakfasts go. I believe that this is an older hotel, but you wouldn't know it once you stepped foot inside. I was very surprised with how well kept this hotel was. I would definitely recommend it and we will definitely go back!
Besides being a great value, exception for breakfast and cleanliness always. I stay here ext 5 times per yr and never disappoints - very consistent, great staff. I highly recommend when in Cheboygan. Great location on water during summer months, close to restaurants and stores.
The front desk lobby men were professional kind and very caring. The next time I come up to Cheboygan I will for sure be staying at the hotel ,I absolutely want to try the honeymoon suite out just for how awesome it looked.
Solid choice for the area. Have stayed in 4 different rooms over the last year. Some renovations more user friendly than others! Some bathrooms more awkward than others. Like other renovations we've seen lately some rooms seemed to have a bit more furniture than needed.
Great local choice with nice amenities. Close into town and easy access if you are headed to Mackinaw. Some good local places to eat like Pier 33 and newly opened Nauti Inn are a close drive. Dockage for boats is a HUGE plus too.
We stayed the night here while visiting friends. The hotel was nice. The room was clean and we were checked in early. The problem with our stay was other guests who were smoking outside on their balcony and all the smoke was being sucked into our room through the ventilation system. It was not a pleasant stay for those of us non smokers. It's a shame that smokers are so inconsiderate of other people!
Not much to say except it was a good stay with friendly people. Breakfast was great. Staff did a good job with everything. Shower was hot sheets clean appearance of pool looked good. This minimum amount is to high
Came up for a short vacation, friends recommended we stay here and they were right! The room was very clean, bed was actually comfortable! The complementary breakfast was perfect, gotta love those waffles! Staff was friendly and very accommodating. Indoor hot tub was perfect for warming up from the cold. Overall, shinning example of a Best Western!
Clean rooms. Great staff. Nice breakfast. A bit dated although areas that have been updated have been done nicely. A bit overpriced for the "off" season. Right on the canal. Probably a nice place to sit and watch the boat traffic during the warmer months.
This is an exceptional hotel. The staff is extremely friendly, breakfast was wonderful and the pool area/hot tub is immaculate. Definitely would recommend to anyone who is staying in the area. 15 Minutes from Mackinac City!
I have had the privilege of staying at this hotel each year for the past nine years.Nice comfortable rooms, great beds, always clean and fresh. The entire staff remains helpful and courteous. A special thanks to Tim at the front desk. He always goes above and beyond what is required.
Nice hotel. Nothing really fancy but clean and in good shape. The views off the balcony in the back is great. Very peaceful feeling (October). Quiet area. No problems. Don't hesitate to stay at this hotel.
Stayed in Cheboygan over the weekend. Checked in with a group (hockey team, five sets of parents) and asked if there was a community room to use - was told they didn't have one. The next day I noticed the "Meeting Room" sign and asked if we could use or rent it, was told it was being used all day and all night.Stopped down at the office a few times, the room was empty all day, and remarkably, all night. Must have rented it out to the invisible hockey team or other Marvel superhumans that I was unable to see. I stopped at the office to ask if one of the other teams had checked out, was told "Not that I know of, and regardless it's too late for a refund" in a very snippy tone...well, I wasn't really inquiring about a refund, thank you, but glad you could get the barb in. One of the parents asked for a rollaway and was told in a very "I don't really want to have to take care of this" attitude that there was a $10 fee, which he was happy to pay (unlike the counter gal, who was not happy to have to punch 30 seconds worth of keyboard in). Saturday afternoon several of us were enjoying a few drinks out back by the river, two of which had waterfront rooms on the lawn level...complete with two chairs each. We pulled the chairs over by the waterfront...and at 2 PM we were handed a garbage bag and told that people were going to start checking in shortly and those folks might need the chairs (again, the chairs were in front of our rooms to start with) and that we needed to make sure we picked up our empties (we pick up our empties without being asked typically). I'm not sure if they thought we were just a bunch of wayward alcoholics that were using their chairs for the afternoon or what. Overall, I'd never stay here again and unless you like being treated like you are a problem from the first minute you arrive pick another place.
food is not the best and the hotel is in need of updating but it is clean for the most part. The staff tried to keep the place clean at least but it was not the first choice. If you are just coming to fish or hunt and don't care where you rest at night then this is the place for you.
We stayed two nights and were very pleased. Beds were comfortable, room was quite large, it was quiet, wifi worked, and best of all was the balcony that overlooked the river - it was so pleasant to sit on the balcony and watch the river down below. We didn't use the indoor pool but it looked attractive. Breakfast was all the things you expect in an included breakfast (waffles, eggs, cereal, fruit, rolls, etc) but better than usual. Staff were very pleasant and helpful. Our room rate for two queen beds was $100, which I expect would've been higher in the summer.
we really enjoyed our stay. loved the balcony over looking the river. wonderful room. very comfortable beds. excellent internet and television. will definitely stay again, and would recommend it to everybody i know.
The employees here go out of their way to make you feel welcomed. The rooms are updated, very clean, and spacious, not to mention the view of the river from each room is a great way to help you relax.
We planned a last minute trip to Cheboygan and needed a pet friendly place to stay and this has been by far the best! Other pet rooms we have stayed in have been run down and noticeable that it was a pet room. The room we got not only had a beautiful view of the river but it was very clean and comfortable!! They also have very tasty coffee. From the minute I called to make my reservation with Will to the time we left we had exceptional service. Thank you for a great place to stay!
We were traveling from Ohio to the U.P. and didn't want to stay in Mackinac city. I was pleased with the reviews on trip advisor and they were spot on. We were very happy with the motel. We reserved a room overlooking the river. It looked like everything in the motel had been updated, and it was clean and comfortable. We had a nice balcony with two chairs and a table, and they were also clean. The room had good lighting and a reasonably nice chair for me to sit in to read. It had two luggage racks which we really appreciated. Nice water flow in the shower, and a quiet flushing toilet, comfy beds. Although there was no meat at breakfast, there were excellent scrambled eggs, warm biscuits and gravy, waffles, and other items. I would definitely stay there again if I were in the area.
Very nice stay. Everyone was helpful and the room was the cleanest we have ever seen. I would highly recommend to anyone. The breakfast was good too. Can't complain about anything at the Best Western in Cheboygan, MI
We stayed 2 nights with our 2 large dogs. The room was clean, comfortable, and quiet. We heard no noise from the road. Loved the patio and direct access to the lawn overlooking the river. Great breakfast and the staff was so pleasant and helpful!
My brother's cousin pointed out this Best Western and we're glad she did.I take my brother visiting various places since he can't drive anymore. He's 78 and I'm 81. We'll have to start staying at BW's from now on.
This hotel is a regular stop on trips to/from the Upper Peninsula for me. It's a bit out of the way from Mackinac but it's worth it - the hotel faces the river and the rooms have river views. In previous stays I had a second floor room with a balcony over the river, but this time was given a ground floor room with a small patio. Both options are good, but I think I'd ask for a second floor room if you can. Wi-Fi is a bit slow and spotty sometimes, but otherwise good. The hotel breakfast is also a nice touch with warm biscuits and gravy and scrambled eggs to start your day right. The pool and hot tub also have river views and while the pool was a bit chilly this time around, they're a great place to relax after a long day of traveling.
We stayed in a room with river front view and it was lovely; the beds were very comfortable and the AC was quiet and in good working order. Room was quiet with no road noise. Breakfast was standard but they did have eggs and good yogurt. the pool was also very nice. We would stay here whenever we go to Cheboygan in the future.
Backside of room faces a river with peace and quiet, a very nice touch! Friendly clerk at check-in, making me feel welcome. (Surprisingly, some of the other hotels we visited made me feel that i was bothering them). The four of us occupied two rooms. Overall above-average. The bathrooms have knocking (banging) noise.
I stay at this hotel whenever I can. Beautiful view of the Cheboygan river. Excellent service. Great breakfast with hot items too! The fitness center was nice along with the pool and hot tub. I recommend this hotel to anyone traveling up north in Michigan.
We stayed two nights. Room was great.......coffee, balcony, refrigerator, etc. We booked a pet friendly room. All was great. There was a complimentary continental breakfast with hot items. It looked fine, but we ate at Alice's Restaurant (very good). We would definitely stay here again.
On an extended motorcycle trip, we did not know what to expect from this property when we arrived. What we experienced was a very friendly staff, a clean and nicely appointed room with a wonderful view of the river from our balcony. Breakfast was done well and there was plenty of room in the breakfast area, which is too often not the case. The location is convenient to the Mackinaw City area and there is a Walmart and laundromat close by should those needs arise. Nice place, friendly staff, reasonably priced. What's not to like about that?
We booked online and this was one of the only hotels we could get in the area that would let us book for 2 nights over labor day weekend as other hotels in the area would not let us book unless it was for 3 nights. In the beginning we were a bit concerned that it was not a nice place to stay since it was one of the few left but turns out that was not the case. The room was very clean, spacious and the furniture and decor seems to be new and modern. We were able to keep the room cool with the AC while the bathroom had a separate temperature control inside. The sink was outside of the bathroom. The hotel was quiet and the bed was one of the most comfortable beds I have ever slept on in a hotel. The breakfast was awesome. They had typical breakfast items like cereal, yogurt, muffins, bagels, etc., but what we really enjoyed were the biscuits and gravy, hardboiled eggs, scrambled eggs and oatmeal. The oatmeal was already made and was not the little packets that was have to add water too. The coffee was really good also. This hotel is a short distance from Mackinaw City if you are planning on visiting. What I really love about this hotel was that it was on the river. There is a second door in the room that leads you out to a patio that you can sit on and you can walk right down to the river which is about 50 feet away. We really enjoyed sitting out there watching the ducks and boats going up and down the river. It was quite relaxing. This is a really nice place to stay.
Clean, new interior, friendly staff, great breakfast, on the river, accepts pets. It's all of the things you want in a place to stay for a couple of nights. We enjoyed our stay and will be using this hotel from now on while in Cheboygan.
Really enjoyed this hotel for the view. It sits right on the Cheboygan River, has walkways down to the river, along with benches to sit and enjoy the river sites. The rooms have back doors that open up to the river. It was very peaceful and relaxing.
Very clean, friendly staff, beautiful view. Easy walk to nearby shops and restaurants. View of river relaxing with boats and wildlife. Would recommend to those staying for business or vacation. Short drive to Straits and lakes.
Wonderful 2 nights spent at this hotel. Very very clean, the pool was nice (perhaps a bit too chlorine filled), breakfast was good, beds were new and comfortable. I loved our river view, having a refrigerator in the room, and the large size of the rooms.
Great location and beautiful setting. This motel is always very clean and tidy, staff very pleasant and helpful and a great breakfast every morning. No reason to look further when in beautiful Northern Michigan. Close to Downtown and on the river, with moorage and plenty of interesting sites.
Very nice Hotel right on the beautiful Cheboygan River. A view from each room. Always very clean and a delicious breakfast with the best sausage gravy you could hope to find with hot fresh biscuits. Staff are pleasant and eager to help.
We had a quick overnight stay here and were very pleased with the property. The rooms were a little above the moderate price but you get what you pay for....a very nice, modern room with a beautiful patio and view of the water. The place was quiet, super clean and had a very nice breakfast with an adjoining breakfast room with great views. Would stay here again.
We were looking for a place to stay away from a busy tourist spot. This hotel overlooking the river was ideal. We spent hours over two days sitting on the balcony watching the boats cruise up and down the river. The rooms could use some updating, but it was comfortable and clean.
Enjoyed our stay! The king room was clean and in good condition. The bed was quite comfortable. Great parking. Ability to dock boat so close was amazing. Enjoyed sitting on our patio to watch the boats. Would definitely stay again!
A thoroughly enjoyable stay. Our balcony overlooked the river. We made reservations directly by phone. That, check-in and check-out were great experiences. The hotel location was terrific. This was our second visit and for sure, we will return.
I wasn't expecting much as this was considered a 2 star hotel in the description. It was better than expected. The room was clean and comfortable, there was a great view of the river and the staff was friendly.
Went with my son and his family, got to spend some great quality time with my grand babies, loved the view from the room, everyone was friendly and helpful, great choices for breakfast, great area to stay in close to shops and restaurants.
Always a fabulous experience at Best Western River Terrace. Rooms are clean with amenities you would expect at this price point. Continental Breakfast is good and staff keeps it stocked and clean. Hard to imagine a more convenient location & setup for boating. We've been coming here for a number of years & have never been disappointed.
Excellent, well-maintained older motel along river channel. Great service by entire staff. Breakfast is well displayed, maintained by staff. Best place to stay in Cheboygan, MI - I've stayed at this motel est 12 times in last 3 yrs, and I would definitely stay again due to consistently good management of the property. Thank you River Terrance. .
I loved this hotel. It was clean, updated, the staff was awesome and very accommodating, there is a special area dedicated to boats/boat trailers, it's in close proximity to a launch onto the Cheboygan river and we were able to tie off right outside our walkout room. Breakfast included, and we were only 25 minute drive up 23 to Mackinac city.
The hotel is small and quaint - the room was very clean, there was minimal noise, the pool was very nice with a great view of the Cheboygan River. My family and I would stay here again in a heartbeat.
Overall a good place to stay. Still think the price was to high for location and town somewhat run down, but safe. Would stay again if we happen to be in the town. Could add more to the breakfast, but what they did have was good.
CLEAN! Nicely made up room. Good quality for the money. Nice towels. Bed was halfway decent(I have a bad back..) An in-room microwave would have been nice,but there was one to use off the lobby. The Boathouse and Mulligan's were 2 good, nearby restaurants. Pleasant trip.
the staff was very helpfull with helping us ladies park the boat trailer amd excellent service It was very clean . we would most likely stay again. we ejoyed taht we could dock our boat right out front after we were done with our baeutiful day in the sunshine on our river cruise
Best hotel I have ever stayed in that was not a suite room room was very clean staff excellent bed very comfortable sitting b y the river after a seven hour drive was very relaxing. would highly recommend this hotel
If you are lucky enough to have a boat ...or, friends who do - you can dock at this Best Western! You have a terrific view of the water and other people boating from your room, too. Property does not have an elevator for upstairs access so book first floor is you have trouble with staircases.
loved the pool breaklfast was good everything was very clean the peple were very nice we had 3 rooms and all were very nice the veiw of the river was a nice surprise and the town was lovely we had great pizza
I am fortunate enough to be able to visit the Best Western River Terrace in Cheboygan for a few days every summer for work. The property is very well maintained, the rooms are cozy and comfortable, there are excellent views of the river and so much to do around town after work. Each and every staff member has been positive, professional and fun. I have completely enjoyed every stay and look forward to next year. Call the front desk to make your reservation...much better rates and service vs. booking online.
Right on the river. Almost every room has a river view with patio or balcony. Very relaxing. We watched a multitude of boats and wildlife pass in front of our room. Pet friendly. Beautiful sunrises. Great breakfast.
This is one of the better motels we have stayed in. The room was very clean and updated. We came by boat and when we went out for dinner then got stranded with a thunderstorm, the staff offered to pick us up and did everything to make our stay a pleasant one. Breakfast was very good also.
This is an older hotel that has been renovated. The exterior is faded and dated but the inside is nicely done, very clean and comfortable. The balcony overlooking the river is a very nice plus compared to newer hotels. Staff is friendly and helpful.
We spent one night here during a trip to somewhere else in Michigan, and really enjoyed it. The rooms are a bit on the small side but the location - right on the Cheboygan River - is what makes this place great. The breakfast is good and the surrounding town is worth exploring. I wish we had more time to check it out.
Nice breakfast area since they remodeled it, nice selection of food. The staff was wonderful and the grandkids loved the poll area. We liked that we could walk to some places. The parking lot could use some attention
All of the facilities and staff were very helpful in direction tothe funeral home. I needed to attend the visitation of my aunt who was to be buried the next day after her viewing on Thursday.Thanks to all of the staff who were very helpful during our Hotel stay in giving us directions to the funeral home and Church St. Mary's &St. Charles where the burial service was held.
We were up north in Michigan for nine days and this was far the best hotel! The rooms face the parking lot and open onto the river. There is even a screen door and little patio with chairs! We were traveling with our dog and this was perfect. The rooms are relatively sound proof. The bed was comfortable. Everybody was friendly. The room was clean. It looks dated from the outside, but is very nice inside. Nice pool and whirlpool. Adequate free breakfast.
The river view rooms with porches, boat docks, indoor pool, and picnic area set this hotel apart from others around. Also the friendly staff is always ready to assist with anything you need. After 11 years of spending part of each summer there I will keep going back!
A clean, accommodating motel with rooms overlooking the local river. The pool area was well-kept and the continental breakfast had a nice variety of options. Nothing fancy, but I would recommend if you are ever in the Cheboygan area.
Sitting on our little patio with a river view was the most wonderful part of our stay. We watched the boats go up and down the river for hours. The room was great. The bed was very comfortable. The breakfast was great and the employees were great! I highly recommend the Best Western In Cheboygan for some great and relaxing fun.
I must say this was one of the best hotel stays I ever had. Tim an Andrew at the front desk went out of their way to help me get a room when I needed to spend another night an the hotel was booked full. The rooms where clean an comfortable as always. An the breakfast is always good. THank you all for making my stay most enjoyable.
I would stay here again, the outside space was great, the room was nice and close to down town where we had a good dinner. they just need to keep there guests in mind until it is time for them to check out. no lawn mowing or house keeping knocking on the doors before check out time.
I wasn't overly impressed, but the room was clean, had a free continental breakfast and great views of the river from my second floor room. There was also ample parking and the staff and management were very nice.
Very nice clean friendly hotel. I was able to take my pet and felt very welcomed. It was so nice to come back to the room after a long day and sit by the river. The room had free internet, everyone said hi as you passed them and was willing to help with anything. I will go back again.
We stay here whenever we are in area. Love the friendly and helpful staff. Rooms are nice and pool is great. Highly recommend to all types of travelers in all seasons of year .Good location right in town and close to restaurants.
We have never been to Cheboygan and wanted to stay at Best Western for rewards. This hotel from the front is not really appealing but all the rooms faces the river on opposite side and is very nice with beautiful landscaping. We had upper floor (no elevators) with balcony. The room was small overall. The breakfast was good. They provided biscuits and gravy, hot oatmeal and scrambled eggs but no meat. The breakfast area is small but you can sit in other room with the river view.
Was totally impressed with this hotel.I usually stay at 4 star or better but this hotel was pet friendly and very very clean for an older hotel.Nicely updated.Totally surpassed my expectations.pool and hot tub were clean and very well kept.I could tell this establishment cares about there guest.I very seldom write a review but this place deserves to be recognized.
Friendly staff, great breakfast, conveniently located next to river for boat docking, comfy beds. Love this place! Have stayed here every Memorial Day weekend for 3 years, friends have stayed for 5 years. Tim is great and housekeeping does a phenomenal job. Already looking forward to next year!
We come every year with family and enjoy are stay each time. Staff is always friendly. I loved being able to view the river and walk right out to the river. I think I found a new favorite room. Hot tub however always has floaties.
Enjoyed being able to accommodate our pet with ease. The first floor rooms have a back door that opens to a small patio (with 2 chairs) and grass beyond that. Making it easy to take our pet outside. The pet fee is $10 a night. The second floor rooms have a balcony. The hotel is located on a river with a lighted walkway around. The breakfast was ample. The room was clean and comfortable. Will definitely book this hotel again when in the area. Highly Recommended
The motel was in a good location for us. We were going to a destination wedding. The wall paper looks like it's dirty or moldy, but that's just the design. When they redid the interior of the room they put the old moldings back up. Looks terrible. The front door latch, the safety latch, was mounted with two little screws. Breakfast was good. That was comfortable. Otherwise enjoy this stay.
Service and breakfast spread really great -- friendly, clean, second floor room had scenic view of river and outdoor veranda. Temperature and comfort level of beds was all good, no funky smells or weird stains as is often the case -- everything seemed well maintained.
The room was nice, I will give it that, but that's as far as I'd go. DIL booked rooms, and didn't think about accessibility. I called 5 hrs. earlier to ask what floor we were on and told 2nd floor. Explained that we are physically handicapped, and our children have 2 babies & all that goes with. Even when we asked, we were told that all rooms on the 1st floor were already booked,and basically - "too bad" that hubby cannot walk w/o assistance, and I .have had 16 knee surgeries, and right now fighting with a fractured kneecap. Yeah, stairs are not our friends. Pool hours are from 9:30a - 10:30p. How can people enjoy a nice swim in the AM when they are busy checking out ? Same with at night when adults want to swim after coming in from a night out, or get the kids to bed. Also, as we traveled over 700 miles to visit our grandkids and children, we had our local family & kids come over to visit and use the pool. The next afternoon, we had to find out from an outside family member that non-guests are not allowed in the pool room or the pool - EVEN THOUGH IT'S NOT STATED ANYWHERE. Also, we were told that the pool room was trashed. I'm sorry, but I'm a 63 y/o woman who does NOT leave messes. In fact, I personally walked the entire pool room and picked up every anything that was laying around. That room was spotless. Because of this, we were threatened to be evicted if we kept it up. Breakfast is only served until 9:30a. Too early in my opinion, especially when one can go to any other hotel chain and breakfast is served until at least 10:30a. After breakfast, the area is roped off. At one point, the female working the front desk treated me as if I was going to take down the rope and barge through to the dining area, simply because I stood AT the rope and the just looking - not even touching anything. The lady who worked the front desk all weekend - Melissa; yeah, she either needs an attitude adjustment or find employment where she doesn't need to interact with people. Her attitude was "my way is final", and would not hesitate to argue. We were overcharged on our room at final checkout, and even though I had it in black / white, she wasn't going to budge on adjusting until another lady came out. Even she was a little strong but finally decided " just this one time" to credit the account. I also went to Melissa at one point and explained that we were staying in town one extra night, but could not afford to stay at this motel ($100+ for 1 bed) and could she price match another hotel in town. When Melissa replied, I was actually stunned at her attitude. I actually felt dirty / scorched. Her attitude was "how dare I" ask such a thing. Well, my theory is that less is better than nothing. If I can fill a room and make "some" money, that is better than NO money. Oh well, Guess my thoughts are wrong. Will my husband and I stay there again ? NO. While offering a nice room is good, that is only part of a good stay. I want to stay somewhere where we are treated with courtesy and accommodate their guests, not themselves.
The toilet in our bathroom was loose and moved noticeably when we sat on it. We told the front desk clerk who didn't care. Even though there were only a half dozen cars in the parking lot, we weren't offered another room nor did they send anyone up to fix it. We put up with it for our two day stay. At breakfast, the desk clerk followed us into the meal room and sat down and just stared at us the entire time we were there. It was totally creepy. We were the only people eating breakfast and its not like there was anything of value to watch over--the utensils were plastic and the plates were paper. We don't know what that was about but it was so bizarre and creepy we'll never be back.
Wonderful place. We had to check in late due to travel and all went well. Very friendly and accommodating for a late check out as well. Even being a holiday, everyone was friendly and the place was clean. Pet friendly too!
Clean friendly hotel. Nice amenities including BBQ pits etc., for having your own cookout if you wish. Dock out the back to pull up your boat. Very close to bicycle trail which takes you to Mackinac City about 20 miles northwest. Very close to town so can walk in for dinner. Staff very helpful.
Each room has beautiful river views. Breakfast choices are more than ample and presented in an appealing way. Staff is friendly, helpful and efficient. Beds are very comfy and fridge and coffee maker in each room.
Have stayed here in the past, the rooms are clean, comfortable. Great river view and pleasant staff always. Would recommend to anyone. Don't stay anywhere else in Cheboygan. Close to restaurants, stores and gas stations. A+
excellent service and value, with good breakfast and outstanding location, cleanliness and location. Staff are always helpful about local service and facilities and always timely and dependable about reservations and amenities; I will continue to stay here as long as I work in this area
Very nice hotel on the water. We plan to come back with our boat and keep it in the river next to the hotel. Most all rooms have a view of the river. The breakfast area is nice and there are plenty of other options for dining out.
Nice clean comfortable rooms with patio or balcony for smokers. Beds are comfortable and bathroom facilities are adequate. Located on the river with a view of the expensive houses across the river. The ducks are very friendly and like to be feed. Has in door pool and free breakfast. Within walking distance of restaurant. (Big Boy) microwave mini fridge and coffee service in room. vending machines in common area
I rally enjoy this property to stay at when I am on the road traveling for work. great location. a lot of food choices all around you. shopping nearby, next to the waterfront. very nice pool area for your use, and a great breakfast choices.
Loved the balconies overlooking the river, the pool and hot tub temperature, the music in the pool room, the fitness room, the room itself and the staff. The breakfast was good too and there was plenty of room for everyone to sit. I would definitely stay here again.
Front Desk staff went Above and Beyond to allow me to extend my stay. Thanks Andrew. The rooms are a bit dated and fortunately there are signs directing people traffic to breakfast. You could get lost exploring upstairs.
Outstanding service with easy check in. Beautiful setting and close to downtown area. Super friendly staff. Awesome breakfast area with many choices. Breakfast is complimentary with stay. Highly recommend to others.
Staying at this hotel was a wonderful experience. It is located in a beautiful setting along the Cheboygan River. It is centrally located to shopping, restaurants and points of interest. The service was top notch from the time I made the reservation by phone until the time of check-out. The room was beautiful and the beds were comfortable. I will make every effort to stay at this hotel the next time I stay in the Cheboygan area.
This hotel, love acted right on the Cheboygan River, is a beautiful spot for any season. The rooms face the river with balconies, and porches. This is a clean and nice place to stay at a very fair price. I wish the breakfast had more choices and served local baked goods.
Great place nice view great rooms. fair price sweet pool hottub right on the river with place to tie up next to food. very nice. Best hotel in town will be back I like the room number 144 with a hottub.
My sister and I were up North for a long weekend and stayed at the BW River Terrace. It's location is right on the river and there is a nice view. The rooms were smallish and everything was very clean and neat. The "outside" door doesn't block all the road traffic but unless you're a super light sleeper (and I'm a light sleeper myself) it shouldn't be too noticeable. The Continental breakfast is from 6:30-9:30 am and when it gets closer to 9 am, the availability of food choices goes down. I take of 0.5 off the rating for that, so my true rating is 4.5 out of 5. I would most certainly stay here again if in the area.
I have stayed at this location many, many times. They are extremely consistent, always updating rooms and common areas and the service is always great and consistent. Highly recommend this hotel. If you are traveling anywhere near this location and need a hotel, you won't go wrong with this selection,
This was our first time staying at this hotel and we were pleasantly surprised at how nice this hotel was and was reasonably priced, We love the fact that it is pet friendly and ok with the minimal charge for pets. Every room has a view of the river and the pool area looks inviting even though we did not use it. Staff were helpful and check in/out was easy. We will defiantly be back here!!!
We would recommend this hotel, very clean, pleasant and helpful staff. The view is beautiful along the river. Nice location, a restaurant close by and other shops withing walking distance. The pool and hot tub were an added bonus for our stay.
First let me rave about Tim at the front desk. There isn't a nicer more friendly and helpful individual in the hotel business. He is so nice he took my pasta that I was heating in the microwave in styrafoam (which is a no no I found out) and put it on 3 paper plates and heated it up for me! He gave me a fork and knife. It was pretty good. He looked up places where I could purchase US 23 Heritage gear and I called the Ausable Trading Post in Oscoda and they have it! He gave us a fabulous room on the 2nd floor overlooking the river and at the end of the building. Always smiling and just like a welcoming beacon always there. This is a great place to stay. I have NO complaints and that is unusual. I would stay here again. We stayed for 5 days and used it s a jump off point for all the wonderful things to see and do from Mackinaw to Cross Village Harbor Springs and Charlevoix.
Got into Cheboygan just after 6 pm. Got the first room off the lobby, you can see the river over the indoor pool an hot tub right outside the rooms back door. Nice and clean with a queen bed. A Big Boy restaurant is right next door, that spells dinner! Have not eaten a a Big Boy in 15 years & they were good back then. One of the highest Trip Advisor hotel in town. And the price said sleep HERE! Very nice after 9 hour's on the road today. Looking forward to that big queen bed after dinner and a soak in the hot tub.
This Best Western is right on a river with a great view. Wish I would have taken my fishing rod. Check in was a breeze even with a newbie being trained. The hot tub and pool were great. Didn't take the time to use the fitness room but it has one. Will be going back to this one.
We enjoyed the river view room even though it was an overcast and cool day. The hotel was very clean and the staff friendly. The bathroom was very small, but the shower was nice. The breakfast area is small, although they do have an overflow room. Selection of items was very limited, no hot eggs or meats. We likely would return if we were in the area.
We spent three nights as our home base to visit the Soo, the tunnel of trees, Petoskey and Charlevoix. (Avoiding Mackinaw City was a priority!) Room was clean and comfortable, overlooking the river. No elevator to the second floor, but Tim at the front desk graciously assisted with luggage. A very pleasant stay!
The hotel looked very well taken care of and the staff was friendly. Beds were very comfortable and the room was very clean. Didn't get a chance to use the pool but it looked inviting. The equipment in the fitness room looked up to date. I also like the idea of being able to get bagged ice from the desk
Was pleasantly surprised by this hotel. Rooms were very clean, staff was friendly and helpful and the breakfast was nice and had a nice variety of choices. All the rooms face the river and it was nice to sit outside and relax and enjoy the views in the evening with a glass of wine and in the morning with a cup of coffee :-) The hotel is only about 15 minutes away from Mackinaw City and the Ferry's to the island.
This hotel is right on the water and every room has a terrace overlooking the river. Wonderful! I stayed for business, but had a great time exploring Cheboygan and we even got to rent paddleboards that we used right outside our hotel room. Would definitely stay again. Rooms were clean. Breakfast was basic, but good.
I travel for work and get the pleasure of my company putting me up in this hotel often. The rooms are always clean and the front desk staff are always super friendly. Every room has a view of the river and you can watch the ducks, geese and boats go by. Last winter my sisters & nephews came to visit for the afternoon and the manager allowed them to swim in the pool and enjoy the hot tub (he said he normally wouldn't do that but the hotel was not busy).
We chose this Best Western because we wanted to visit Mackinaw City and St. Ignace areas. This Best Western was Just a 15-20 minute drive to both cities, and during our stay we also drove around Cheboygan to shop a bit, and had breakfast at a WONDERFUL little place called Alice's Restaurant! Very good meals! The hotel was very clean and we had an enjoyable stay.
We stayed at the River Terrace for 3 nights. We had a ground level room with screen door that opened to the river. This is a very clean and well run motel. Our porch along the river was a nice place to sit and enjoy a cocktail after a day trip to Mackinac Island and City. Staff were more than happy to make suggestions for dinner and all the suggestions were excellent. Breakfast was nothing fancy, but enough to get you going in the morning. I would stay at this location before any overpriced Mackinaw City motels. Get away from the crowds and stay here.
Loved the King Deluxe with a river view because of the microwave and the balcony. If I had to complain it would be that the pillows weren't very comfortable, but that is just my personal preference. Otherwise, I love this hotel and stay here every time I am in the Cheboygan/Mackinaw area.
Stayed for 2 nights in August before going to Mackinac Island. Found it to be very clean and a pleasant place to stay. Parking lot side and river side of the rooms are like night and day. Very nice river view from almost all rooms. Continental breakfast was good with plenty of room. Front desk person (Tim) was very pleasant and helpful and even managed a minor "smoking area" spat with great skill and tact. Rooms on lower level have a patio area, upper level ones have a balcony. This place is a reasonably priced and attractive alternative to Mackinaw City on the "big water". Would definitely stay there again when in area.
Perfect location for our Inland boat trip! Check in was easy and fast. Room was super clean and the grounds were very well kept. Loved that we were able to to use the dock to keep our boat out front. Pool was a great added feature.
We have stayed at this hotel numerous times, and always found it and the staff extremely helpful. This time we couldn't get a first floor room, as we have in the past, and it caused us some difficulty, due to my wife's challenges in climbing stairs, made worse by a fall earlier in the day. There is no elevator.
You won't find a cleaner and nicer place to stay. The staff are exceptional. It is so nice to have a continental breakfast to start your day. Everything was warm and fresh. The hot tub and pool are very clean and nice and warm. If you have a boat and are planning a boating vacation or weekend request the river front rooms with room access to the river and your boat. We have stayed there 4 summers in a row and have never been disappointed.
The Best Western on the River Front in Cheboygan is a great place to stay on the Michigan Inland Waterway ~ Easy access around the corner to take the Lock out to Lake Huron, Mackinaw City and Mackinac Island .. One of the few places you can arrive by boat and can walk to fast food and stores. Definately a Great Place to Stay!!
From the front I wasn't really sure about the hotel, but once inside it was very nice. We loved that we could walk to the river from our slider. The pool is very nice and I had a great experience with the staff.
This is the second time that we have stayed at this hotel. It is a nice hotel with a great view of the Cheboygan river. We wanted a room with microwave, so we booked a king bed room with fridge and microwave (this is the only room that apparently has a microwave). We discovered later that we could have picked a different type of room and used the community microwave by the office. When we walked in, the room had a funky smell to it (when we stayed last time, we didn't notice any smell in the room). We thought about inquiring about moving to a different room, but we had already unloaded all of our belonging and were tired from a long drive and day behind us. So, we just ran the air conditioner all that evening and night and that seemed to help the smell somewhat. Also, this type of room and a door with a half screen, so they wasn't much air coming in. The last time we stayed, we had a 2 queen bed (with only fridge), but that room had a doorwall leading out to the balcony, which was much nicer. If we stay there again, we would make sure we got a room with doorwall (much more air coming in and easier to go out to the balcony). The pool (saltwater) was one of the warmest pools we have ever used at a lodging, it was wonderful. My wife usually takes a while to get in since most pools are cool or she doesn't go in at all. This pool, she went right in with no hesitation. The breakfast was pretty good, but the area was very tight and congested. I would recommend this hotel if staying in Cheboygan, as it is the best one in the area. I would suggest possibly checking out the room before committing to it.
Room was nice, view was beautiful, pool was great for the kids and breakfast was decent enough. Thought it was odd when we checked in that the slider to the deck was open instead of the AC on, but the weather was nice. Evening rolls around and we decided to close up as soon as the second hand smoke started to drift in. AC unit wouldn't stay on for more than 2 min. Response from the desk was "a lot of people are having that problem" and we were instructed to just turn the fan on high. That worked well enough, but highly disappointing for the price, during peak season.
Second year in a row ask for a specific room and are given the worst room in the house--not a busy time. Don't waste your time trying to talk to this group! Thought last year was a fluke--must be standard! Appears to be a good place to stop with your boat while on the inland waterway in Michigan-- there are few places you can stop with your boat--we will look for other places or just not visit area again!
I'm a bit of a princess when it comes to hotels. My husband booked this hotel and I was a bit nervous. I was wrong. Very clean, quiet and great view. Tim on the front desk took the time to call my husband to let him know a king room was now available if he still wanted one. Nice clean place.
My husband and I stayed at the hotel on our last night of our northern Michigan trip. The desk clerk was polite and helpful. The room was clean and well stocked with a fridge, and microwave. The bed was comfortable too. My favorite part was the view from the room balcony. The second floor rooms each have their own balcony with a table and chairs. The lower level rooms have small patios that also look out on the river.
We stayed three nights here because the reviews on the hotels in Mackinaw City were so average and this was $50 less and looked nicer. We were glad we stayed. Because of the design, you didn't hear highway noise and overlooked the beautiful river. The room was small but so homey, nicely decorated and a back door to the balcony. The breakfast was continental but quite adequate. Ate at Big Boy one morning next door and that was very good. Management was accommodating and really seemed to care.
Staff friendly, asked for first floor and got it...a plus no stairs...Our room was was very nice and it was clean...had two doors, the second door open on to small patio facing the river...very relaxing seat with a cup of tea after a long drive...beds comfortable pillows good...lots of outlets for rechanging cameras, phones, iPads...had breakfast till 9:30 but we slept in...a great place to stay
When we pulled up, we weren't sure as it look liked an average motel. We, however, were quite surprised! Our room was located on the first floor (technically the ground floor/basement -- it's a funky layout) and it was wonderful. We had sliding doors onto a small patio that overlooked the river. In addition, the bathroom was super clean and the housekeeping staff did a great job. The beds were super comfy and there were tons of TV channels. I needed to print out some things for an online class I am taking, and the computer+printer in the lobby worked well and I was able to print my documents without a hassle. The staff were super welcoming and friendly and the breakfast was good. The only hot breakfast food they had was waffles, but there was a variety of tasty options. The hotel is also located within walking distance to various restaurants. I would highly recommend staying at this Best Western!
Was on a biking trip with my 4 sisters. We had two rooms. One with a sofa bed and two beds to accommodate 3 of us. The beds, bedding, cleanliness and decor were very nice. However, the sofa bed was so bad that I took the sofa cushions, placed them under the bottom sheet of the sofa mattress and used them to sleep on. The end result was very good.
The wife & I have stayed here numerous times ...we keep returning because this place is very homey to us . So this time the wife took our TEXAS friends (gramma and her 2 grand-daughters ) THEY too had a very great experience .Although this is an older Best Western , the place is clean , rooms are roomy ,the staff is awesome and the river is comforting . The housekeeping staff is friendly and do an awesome job of tidying the room when we doing day trips .
Nice location on the river, and reasonable walking distance (~1Mile) to shopping, restaurants, etc. Breakfast could have have had a better selection. Smoking outpost location was right outside of our room.
We booked a trip to northern Michigan last minute, we were able to secure the last room on the Fourth of July weekend. The hotel is on the Cheboygan River and provides docking for boats of the people staying in the hotel!!! This alone will make me return. The docking allows easy access to Lake Huron and Mullet Lake. The room was clean and comfortable and the staff polite. We used the hotel as base for traveling to and from Mackinaw City and Mackinac Island. The pool was clean and not busy. The ONLY downside was we could hear everything the guests in the room above us did!
I have never been disappointed staying at this hotel. Beautiful location on the river front and very helpful and courteous staff. The only minor ping I would give is the dim lighting bulbs in the room lamps, I know it saves energy but sometimes I need a bit more light to comfortably read.
The hotel sits on the cheboygan rier close to every thing a nice Big Boy resturant next door.They have nice patios to sit and watch boats go up and down the river. Easy parking in front of your room, about 20 miles south of Mackinac city gate way to Mackinac Island. There are alot back roads you can also driver on to enjoy the trees and cool whether
Perfectly OK. The rooms were big and clean, though one of the rooms was a little stuffed. The breakfast was as expected, and the staff was welcoming and helpful. The location is nice, but there's not that much to see in the city. Stayed here before going further up north, and city-wise I'd rather recommend Mackinac City.
Very nice, clean rooms. Exceptional value for the price. Beautiful view of the river from my room. I recommend for anyone visiting the Cheboygan area whether business or leisure. It is conveniently located next door to a Big Boy so that made grabbing a quick meal easy and convenient.
This is an extremely awesome place stay to do the Chain of Lakes It could not be anymore convenient for boat launch and the staff is wonderful and informative about the area and things to do We will return again soon and highly suggest others try this place out
This is a great pet friendly place to stay on the river in Cheboygan, MI.Right on the river with docking available for boats. We really appreciate being able to stay somewhere as nice as this with our dog. The room was very clean and well maintained.
Our 2 night stay at the River Terrace was very nice. Our ground floor room had a private, walk-out patio with table and chairs, overlooking the Cheboygan River. Just steps away from a riverside walkway and boating docks. It was quieter than expected for the Memorial Day Weekend, and the rates were very reasonable. Close to restaurants and stores, minutes from the beach and downtown.
this property is a really great place to stay at. I have had the pleasure now of staying at this property several times and I always get the best service. I also see and hear it , for the other guest, that are in the lobby.always clean rooms.
This is a nice hotelfor this part of northern michigan. The location is excellent - right in town and on the water. staff was friendly and helpfull. Work out area was small, but equipment was newer. Would stay here again with out hesitation
Great place to stay with a beautiful view of the Cheboygan River, ducks, geese, and loons. Very good value and spacious rooms. The pool and jacuzzi has always been clean and the staff is always friendly. It is the place to stay. It is nice to have a mini fridge in each room. Downfall, no microwave in the rooms but one is available near the ice machine.
Rooms are hard to find at first. Right on Cheboygan river. Nice view of lots of April snow. Parking lot should have been cleared of snow earlier than 9am. Staff very nice. Room heat was hard to control but room was nice. Breakfast great. Pool and spa were great.
We stayed at this motel on our way home from Michigan's upper peninsula. Our room was upstairs, overlooking the small Cheboygan River and houses on the opposite bank. The room was outside access with our truck parked close by. The room was clean, had a wash sink outside of the bathroom/shower, and generally nice. Road traffic outside was noticeable, as the hotel sits on what looks like a main drag. The hotel in near a Walmart that has a Subway sandwich shop inside for a meal that's a compromise between a sit down restaurant and McDonald's. McDonalds', Wendys and Burger are also reasonably close. As a runner, what I liked out this place was it's location. Access to the 61 mile North Central State Trail was about a 5 minute jog from our room. The trail is an old railroad bed that was converted as part of a Rail-to-Trails project. The surface was very nice to run on and I had that section of trail all to myself on th 25 degree Sunday morning. The snow had all melted recently, so the surface required no extra concentration other than to enjoy the run. If I find myself in need of a place to stay again in that area, The Best Western in Cheboygan will be my first choice.
Absolutely the best hotel for the price. Extremely clean, very friendly and very helpful staff. Great breakfast and pool and hot tub! The views from our room where breathtaking of the Cheboygan River.
Best hotel in town. Well-run and a beautiful setting. Many rooms have a view of the river. Central location next to shopping and restaurants. Great pool and hot tub. Has been a family favorite for many years. Cheboygan area is great for year-round recreation.
Great Hotel and food and cocktails at Mulligans. Goof breakfast and cable t.v. Location was awesome and quiet. Never thought of Cheboygan as a place to recreate at - it truly was a great find. We loved the movie theater and Zany Kitchen! Tattoo artist in downtown had some nice art work.
Our stay at the Best Western was fine. It was not my favorite place as far as space in our room. It was a little crowded for 4 people but it worked for what we needed it for. Pool was wonderful however I am glad we swam before the entire hockey team. It was getting a little crowded in the pool. Other than that, the location was great with lots of places nearby. I would love to visit in the summer time.
Hotel staff was very friendly, room was clean - great value - breakfast was simple but got plenty to eat - snowed several inches overnight and hotel staff cleaned snow off every car - very nice touch.
This place is close to downtown Cheboygan and right next to the river. There's a nice view of the river from rooms. The hotel is far enough from the street that noise is not a problem, and the rooms are always very clean when we stay there. A Big Boy restaurant an easy walk across the parking lot. If a person has trouble walking up stairs he should ask for a ground floor, since this hotel has no elevator. Otherwise, this should not be much of a problem since the hotel is only two stories high. Currently, they are doing some remodeling on the ground floor so we expect these rooms to be very nice. There's plenty of shopping right across the street, including a Walmart.
This is a very nice place to stay. We had a comfortable bed and a room with lots of room to move around. The price is on the high end especially if you are just traveling through and need something for the night. The management was helpful, though, in finding a discount for us. TV, Internet and bathroom were all in great working order.
This was our first time, and it just looked cozy being on the river. This was WAY beyond our expectations !! It was so very quiet, impeccably clean and close to everything for dinner, lunch, or breakfast !! The beds and pillows were the best we've ever known !!!!!! You just melted into it !!! Will definitely be back !!
When I made my res\\servation with the motel directly, I was promised a room with inside access to the pool. When I arrived, I was told that they were remodelling all of those types of rooms. I was given a room at the other end of the motel from the pool, so would've had to walk outside in 20 degrees if I'd used the pool.
Best in the area, breakfast is below average but OK. Rooms are nice but internet is hit or miss. Smoking ashtrays are right outside the room so if you don't smoke (allergic) the smell rolls right in. Accommodating staff and probably the best place in town to stay. Shopping for any unforeseen needs is close and easily accessed. Overall, over average.
Very clean hotel on a very scenic river. Always a pleasant stay! The staff is friendly and the bathrooms were being updated. New toilets and bathtubs. I would recommend this hotel over any other hotels in the Cheboygan area.
I love the river terrace hotel. I always stay at a best western hotel when I travel because of all it has to offer. and the river terrace overlooks the very beautiful cheboygan river. The staff were extremely helpful and courteous. The room was very spacious and comfortable. My grandsons enjoyed the pool too.
If you are just looking for a place to crash on your way to somewhere better it is an alright spot. It, however, is not a destination hotel. This was for an impromptu weekend getaway with my guy last winter where we just drove until we were tired and then stopped for the weekend to enjoy the frozen lake and local shops, it turned out to be a lot less romantic than we envisioned. This type of vacation, lack of planning that is, was probably our biggest mistake. It was noisy in our room from the pool and breakfast traffic and the front desk did not seem interested much in our problem and would not move us. The room was clean and spacious though so that made up for a it a little. I liked the tub quite a bit, plenty of move room in there and the curtain rods are curved out so you do not have to deal with a soggy, used, possibly dirty curtain rod touching you. Over all, it would have been a nice stay had the walls been a little thicker, but since I didn't get any sleep it made the trip rather enjoyable.
I was extremely impressed with the quality of the room, compared to the age of the exterior. It did not look run down, just well aged. But the room and pool were a different story the room was in excellent condition, updated and comfortable. The pool area was very nice and clean. I would definitely stay here again.
Clean, quiet, nice location along the river, friendly staff, comfortable bed with good linens on it rather than an acrylic bedspread. Had a balcony which would be nice in the summer. We would stay here again.
This hotel is great and offers great pricing, too. We had a ground floor room with, of course, a view of the river. We enjoyed the ducks (and one seagull), who would visit from the lawn, quietly cluck/coo, and then leave when we didn't give them any food. Very polite ducks. The hot tub and pool are perfect. The bed was comfy and the room nicely updated. If a microwave resided in the room, we'da been all set. lol I thought the Continental Breakfast was fine. You can't compare it to a Big Boy and be fair. We were happily fed with plenty for breakfast. The front desk personnel was kind and helpful, the groundskeeper was friendly and helpful, the breakfast ladies were too. We enjoyed staying here and will again.
this is an older Hotel, but a very nice and clean Hotel, nice room great view it is on the river. We enjoyed our stay, we will stay here again. The hotel is conveniently located on the main road threw town.
Every thing was satisfactory with the hotel. The continental breakfast not worth the visit. We went next door to the Big Boy. The cement part of the river dock needs to be replaced. If we would have had ground level riverfront rooms we may have went fishing at the motel.
It is in a great location and what a surprise when we discovered that we had a balcony overlooking the inlet waters. I was also pleasantly surprised when we had breakfast, they were smart and left the shell on the boiled eggs. This kept them from becoming rubbery (like the already peeled ones). I would recommend this hotel to any age group. We didn't use the pool but had to pass by it to get to the breakfast area and the appearance was very clean. Nice stay for the price!
Super clean, updated, front desk staff and cleaning staff was very nice. We normally stay in Mackinaw City but Cheboygan is only 15-20 miles away. We wanted to stay someplace new and we haven't gotten good service from hotels in Mackinaw City. This place earned our future business.
From the staff to the cleanliness of the hotel and grounds is what brings us back to this charm of a place every time. The price is always right, and the service is super. They do have a pool, however we have never used it, looks clean and nice though.
We loved the surprise of a wonderful balcony overlooking the river complete with balcony furniture. The hotel staff were very helpful, the rooms clean and comfortable. The breakfast was great with staff assisting and keeping all items available. Good coffee, too! A great stay for us!
We did not realize what a gem this hotel would be. We loved that it overlooked the Black River with a great balcony with seating. The hotel was extremely clean and the rooms relaxing and very clean. The hotel personnel were very helpful and friendly. We will definitely stay here again!
We loved almost everything about this hotel. The room was clean, the bed comfortable, the view amazing. The wi-fi was sporadic but that could have been because of the area. Great breakfast. The ducks were a minor problem if you wanted to eat outside. Restaurants, grocery store, gas station and shopping were all within walking distance.
Everything about this hotel was very good... friendly helpful staff, nice rooms, great location right on the river... only complaint is that the beds were very hard so not very comfortable. But the bedding was nice!
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