Best Western Chatuchak

Dear General Manager and Executive Board of Best Western Chatuchak, I am writing to formally address a staggering display of incompetence by your Front Office on July 27, 2026, which derailed a pre-arranged check-in for three rooms under two separate reservations . It is entirely beyond comprehension that your reception staff refused my team's check-in based on a trivial phonetic discrepancy between the Thai and English spelling of a last name . Rather than exercising elementary problem-solving—such as verifying the explicitly updated guest names readily available in your Back Office or the Booking.com interface—your team chose to paralyze the process . To compound this ineptitude, your staff had the audacity to make excuses and blame me, a frequent monthly guest, for "misspelling" a name that perfectly matches my passport and official documents . This gross administrative negligence forced my personal intervention at 21:30 to resolve a manufactured crisis . Furthermore, your staff's refusal to contact the General Manager during this situation, claiming unreachability, is completely unacceptable . In an establishment of repute, executive management must remain on-call when operational staff fail so fundamentally in their problem-solving duties . This displays an appallingly low standard of service and a complete lack of responsibility . This is not an isolated incident; it is your second severe operational failure . Previously, I graciously removed a 1-star review regarding a booking inexplicably canceled on the day of arrival, strictly at the pleading of your Front Office Manager . Please be assured that such unwarranted leniency will not be extended again . Your team's inability to learn from past errors exposes a deeply entrenched lack of professionalism . I expect immediate executive intervention and a formal response regarding how you intend to rectify this unacceptable standard of service. Sincerely,

My wife and I stayed for one night in April. We wanted to visit the Chatuchak markets and the Best Western is perfect for this. For the price , it was quite good. The staff are very friendly , checking in was easy , the room was large and comfortable. My only negatives was that breakfast was bland and basic and when we checked out , we weren't allowed to leave until the room was inspected , which is the first time I have ever encountered this anywhere. Overall , a pleasant stay.

Pooh,Jenny,Bua,Mo Service is very good Help us celebrate the birthday of the person who is celebrating their birthday.

Definitely a 4 star hotel, looks a little run down , the furniture in the lobby very worn. Rooms also had nicks in the wall that needed to be fixed, the room was clean. Weird layout to get to get to the lobby of hotel, you take an elevator up, also seemed to be two hotels in one. Staff very nice. A easy walk to the train and the market, not much else around this area but easy to get on the train. The price was definitely right, so you get what you pay for!

On weekends its busy as SO close to Chatuchak Weekend Market. Its eaven xloser to Kamphaeng Phet Metro station which we used (40 Baht, 22 minutes) to get to Asoke. We usually stay in Asoke but were very happy to try something different. Like night and day. VERY quiet, although occasional train horm can be heard as its right next to Bang Sue Train Terminal, the brand new replacement for ancient Hua Lamphong. HUGE modern rooms, excellent wifi, shower etc. 9 minutes by Grab to Lad Phrao Central mall. Not much right next to hotel except Thai food in street stalls or at Chatuchak. They have heaps of land, so the failure to add a swimming pool was a blunder in the conception. Other than no pool, highly recommended.

Overall, the location and room cleanliness were great, especially since the hotel is close to Krung Thep Aphiwat train station for our night train the next day. The receptionist was friendly, and everything went smoothly on the first day. Unfortunately, breakfast the next morning completely ruined my mood. The server at the noodle station on the 4th floor was extremely rude and impatient. There were three noodle options displayed, and when I politely asked for the thin noodles, he replied in an annoyed tone that there was “no more.” I then asked for the second option, and he snapped again, raising his voice and saying “only this,” while pointing to a container placed on the other side of the counter. How is anyone supposed to know what's available when three noodle options are still being displayed in front of us? If certain noodles are finished, they should be removed from display instead of taking it out on guests. This kind of attitude is unacceptable, especially during breakfast. The staff at the noodle station seriously needs better customer service training.

t's right in front of Chatuchak Market, so it's a great place for shopping and relaxation. The check-in of Ohm and Tangmo at the desk was especially great. They were considerate from the customer's point of view, and everything went smoothly. I'd like to highly recommend it to my friends around me. I'll be using it for my next trip to Bangkok!

Stay here for a couple of nights. On the check in date I arrived with a taxi with some luggage Surprise bell boy staff (I guess ) who a big guy with white shirt ignored me always look at his mobile phone . At the front desk all staff are greeting with smiles and informed all information that was nice. Another surprise is hotel not have any facilities just room for sleep this very ridiculous if compared with the price and the brand of hotel.

The staff at this establishment was exceptionally accommodating. Paul was very knowledgeable about the excursions in and around Bangkok. He is very helpful and catered to my needs. I would highly recommend this hotel. The hotel's atmosphere is often described as welcoming and stylish, thanks to the friendly and professional staff who ensure a memorable stay.

Hotel located in a good area very close to JJ market in walking distance. Check in was a smooth with k.longkon sorry if I spelled your name wrong . She so kind with good service. Room is good size with acceptable price. Recommend for all travelers who plan to visit JJ market.

Had a pleasant stay at the Best Western as part of a tour holiday. There was a kettle provided with tea and coffee, fridge, safe, body wash and vanity kits, which were a nice touch. Our room also had multiple plug sockets (which can fit British plugs!), much appreciated. Clean hotel with a good view, air con and decent breakfast with noodle station and congee available. I'd like to return one day and visit the nearby Chatuchak Market!

This rating is for the hotel itself. But if I include the area surrounding then it would be lower. The hotel itself is nice. It's close to bus and train station as well as MRT. It's kind of in a good shopping area except it's only available weekend. The rooms and bed are very good with good air conditioning. It's a busy area traffic wise so getting a taxi is difficult. Also food options aren't within walking distance. There are only a handful of places to get something to eat. Sograthotel in a boring location.