St. Binderup Kro, Sure Hotel Collection by Best Western

We had lunch here. The historic inn is located at the highway not far from the town of Aars in Jutland. The restored buildings are nice and with an authentic feel. A lunch menu is available with a good selection of local items, including fish and open sandwiches. We had some excellent food with good drinks to follow and enjoyed very good service too.

Stopped by for lunch on our way south. Beautiful old "Kro". Delicious home made food. Prices medium range, but high quality, so value for money is good. Kids menu with different choices of home made dishes, but also "fast food" options. Did not spend the night, so cannot comment on that.

1) What happened: We were a group of six people visiting the Hotel St. Binderup Kro ; we had four rooms for two nights; two double rooms and two single rooms. In principle every room had to be paid separately. On the morning of May 19 my friend told the hotel desk that he wanted to pay for two rooms [one double and one single] . According to his wishes the bill was prepared [bill number 1281] and paid. A few minutes later I arrived at the hotel desk and asked to check out and pay for my stay. I was told I had to pay 4.296 danish crowns. I paid the amount, partly cash and partly by credit card and received bill 1282. Since I was in a hurry I put the bill immediately in my pocket without looking at it. Later at home I discovered to my amazement that bill 1282 was not a bill for me but for my friend and not for one but for two rooms. So I had wrongly paid for one double room. 2) My request to the Hotel St. Binderup Kro by email to settle the issue: "Please refund me the fee for one double room for two nights (2.388 danish crowns)". 3) Reply by the Hotel St. Binderup Kro to my refund request: "We cannot refund payment without proof of double payment. This rule goes for You and in general of course." 4) Conclusion and warning to all travelers planning to stay in Hotel St. Binderup Kro: The above experience shows that the bookkeeping system at Hotel St. Binderup Kro is clearly incomplete and inaccurate. I wrote to Hotel St. Binderup Kro: - "How is it possible that the hotel system produces a bill once more [1282] - a few minutes after the first bill [1281] was presented – under the same name and with the same number of rooms for a new person". - "Why does the hotel system not put on every bill the room number of the hotel room where the guest has stayed. If this would be standard procedure in your hotel [like in most hotels] the mistake just mentioned could not have been made". - "If you receive groups of guests in your hotel and you have a payment problem with one group member and you would always demand from every group member to show his or her paid bill to you because otherwise you cannot solve the problem [like you do in this case] this would give your hotel a special reputation for group visitors". - "If a person comes to the hotel desk in your hotel for checking out of his stay, what gives you the right to charge that person with the cost of two rooms while he occupied only one and - when he paid - to refuse to acknowledge that you made a mistake". 5) Final judgement regarding Hotel St. Binderup Kro : Inappropriate customer treatment combined with an unreliable room booking & payment system, which is to the special disadvantage of foreign travelers for whom it is impossible to get refund for mistakenly paid items that surprisingly appear onto their bill and which they may not have spotted when making their bill payment in good faith. Please be warned before staying there. Respectfully yours, Prof Dr L. Traas

I stayed one night on business - and got a warm welcome late at night. Room was small, a bit dated, but with everything I needed. Fast internet connection. Great bed and seep quality. Bathroom was on the small side, and a little difficult to adjust the water temperature in the shower. Super breakfast. I will be back.

We were two families having lunch. It was a nice experience. We love traditional Danish lunch and recommend eating at this inn. The "Kro" has its history and the place was very charming. If you want to try a real Danish lunch visit this place.