BEST WESTERN Plus Atrea Airport Inn & Suites,  Plainfield

4.5/5  - basé sur 161 notations.
6109 Cambridge Way, 46168-7903, Plainfield, United States - Voir la carte
+1 317 837 7500 +1 317 203 7810

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Navette aéroport gratuite
    Navette aéroport gratuite
  • Parking gratuit
    Parking gratuit
  • Piscine chauffée
    Piscine chauffée
  • Parking extérieur
    Parking extérieur
  • Coffre-fort
  • Accès à Internet haut débit
    Accès à Internet haut débit
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Note des voyageurs TripAdvisor
Sur la base de 383 avis de voyageur
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Plainfield, dans l'état d'Indianapolis est près de l'aéroport international d'Indianapolis et du Centre de congrès. La navette aéroport est disponible 24 heures sur 24 et 7 jours sur 7. Des tarifs Vol et Stationnement sont disponibles uniquement pour les clients de cet hôtel de Plainfield. Les clients ne sont qu'à 15 minutes du centre d'Indianapolis. Le BEST WESTERN PLUS Atrea Airport Inn & Suites est idéalement situé pour les entreprises locales d'Indianapolis, Plainfield et Mooresville. Profitez du fantastique bar sur place pour prendre une boisson et vous détendre après une longue journée ou pour regarder un match. Visitez la cave de vinification Chateau Thomas qui jouxte l'hôtel afin de profiter d'une dégustation ou d'acheter une bouteille de votre nouveau pinot favori. L'Indianapolis 500® et le Brickyard® 400 font partie des raisons qui font que cette région est très appréciée des amoureux de la vitesse. Le zoo et le musée pour enfants d'Indianapolis représentent quand à eux des activités idéales pour les familles. Le stade Lucas Oil Stadium et son équipe des Indianapolis Colts® attirent également de nombreux touristes. Notre hôtel de catégorie supérieure se distingue des autres établissements de Plainfield. Avec piscine, sauna et centre de fitness, c'est le lieu idéal pour se détendre. Le petit déjeuner de luxe gratuit rend nos tarifs encore plus alléchants. Profitez du petit déjeuner buffet chaud gratuit composé de fruits frais et pâtisseries, céréales chaudes et froides, yaourts, jus de fruits frais et café 100 % Arabica. Les voyageurs d'affaires bénéficient tout spécialement des nombreux avantages de cet hôtel de Plainfield. Nous sommes fiers d'accueillir régulièrement des employés d'Adesa® Auto Auction, Duke Energy®, Equipment Technologies®, J&J, Ryder® et FedEx®, ainsi que d'un certain nombre d'entreprises agricoles, d'entrepôts et de centre de distribution de la région. Accueil chaleureux et chambres rénovées de qualité vous attendent dans cet hôtel de Plainfield. Bienvenue dans votre résidence secondaire !

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Chambre 1

Avis de nos clients

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Basé sur l'avis de 383 voyageurs
Certificate of Excellence
Très bon
En couple En couple 76
En famille En famille 138
Escapade entre amis Escapade entre amis 28
Professionnel Professionnel 95
Voyage solo Voyage solo 26
Rapport qualité / prix
BEST WESTERN Plus Atrea Airport Inn & Suites,Plainfield
  • 5
    « Unexpectedly wonderful! »

    My wife, daughter, and I stated at this place during a shopping trip to the Indianapolis/Plainfield area, a place that we are very familiar with. We choose this hotel because my daughter works at another Best Western franchise, so she got an employee discount that was over 50% off of the regular price. We stayed at a suite with two king size beds and a separate room that had a pull out couch. There was a small kitchenette that fully met our needs. The room was very spacious, and well set up. The hotel has a wonderful breakfast buffet that was fully loaded and included a waffle maker. The buffet attendants, Marlene & Robert, were very attentive, courteous, and professional. They kept everything well stocked, and cleaned up our dishes without being overbearing about it. The front desk staff was also very professional and courteous as well. We will stay there again when we are in the Plainfield area. Great job, everybody. Keep up the good work.

    « Great stay! »

    The morning breakfast was great. Marlene and Robert were very attentive and cleaned up after us! I had items shipped to the hotel and they were very accommodating. I had a very early morning flight and since their driver was not yet in, the arranged for AND PAID for my taxi.

    « Favorite Place Before Early Flight »

    I travel extensively, and often fly from the Indianapolis Airport early on Sunday or Monday mornings. If that is the case, I always stay at this property the night before. I use the service that allows me to leave my vehicle at the hotel, and take the shuttle to and from the airport. In every instance, this has been a very pleasant experience, as i do not have to deal with the hassle of parking in the exposed parking lot at the airport, and then waiting for one of the busses' going back and forth from the terminal. Staying at the Best Western Atrea, I can take the shuttle to the airport, and be dropped right at my check in point, and they retrieve me just outside luggage claim upon my return. very nice!

    « Noise »

    Friendly staff clean room but no sleep due to noise. Person in room above could be heard walking around. Could hear everything in room next door, room above and hallway. Worse noise of any hotel I have ever stayed.

    « Close to the airport »

    We stayed here at the beginning of our trip and at the end of our trip. Close to the airport, restaurants, gas stations and more. Rooms very modern and clean, breakfast in the morning very good thanks to Marlene and Robert! I would stay here in a minute. Our room was very comfortable...large and roomy. You will not be sorry should you choose to stay here

    « Great hotel and excellent breakfast. »

    The hotel was very clean. The staff was friendly. The breakfast was excellent and Marlene provided excellent service with a friendly smile. We visit family in the area often. The hotel is easily accessed. Close to the airport. No noise from airplanes. Our new favorite hotel in Plainfield.

    « Great Staff and Nice Spacious Rooms »

    The room was very large and spacious. The room and bathroom were nice and clean. The closing of neighbor's doors was not overly loud - I was never disrupted by noisy neighbors. I have two minor complaints about the room. First, the bed was comfortable but the pillows were not - they were all very thick, hard, and ungiving. Second, a cleaning crew started cleaning a room down the hall at 8am and they were talking to each other very loudly. It was quite loud in my room and forced me to get up. Breakfast was great - hot eggs and sausage, biscuits and gravy, waffles, and fresh fruit, along with all the usual trimmings. The exercise room was nice with ellipticals and treadmills and a decent weightlifting station. The pool was phenomenal. Overall, I recommend this hotel as a great place to stay.

    « Pleasantly Surprised »

    I never stayed in a Best Western before and I'm surprised how clean, modern and fresh the hotel is. I've stayed in numerous other 3 and 4* hotels for business but this beats everything I've ever stayed in before. Staff are polite and helpful, especially Marlene in the restaurant. Close to Indianapolis airport and the business and factories in the Plainfield area.

    « Enjoyed our stay. »

    Staff were very friendly and helpful. Pleasant and clean rooms. Convenient to restaurants. Had all the amenities we needed. Was very quiet and were able to get a good night's sleep. We enjoyed our stay and would stay there again.

    « Perfect time with the grandbabies and family! »

    We had such an awesome experience from the time we checked in until the time we left! Ashley, GM was so very accommodating in getting us next to our family, and very professional. AB &'re the best. I didn't have any milk for the 1yo grandbaby one night, and he went to the kitchen and got me a cup of milk to put in her bottle. How sweet was that!! And then we had Rhonda and Shelby as our housekeepers that came in and cleaned our grandbabies' mess almost daily:) Our room was the Presidential Suite, which had a small room with a fireplace, a pull-out couch, 2 chairs and 2 little tables that our family congregated in, and actually played cards in! The beds were so comfortable! Loved the fridge and microwave in the room. The pool was a lil chilly for me, but tolerable to get in with the grandbabies. And then....the breakfast...EVERY day..eggs, sausage, waffles, milk, cereal (fruit loops came in handy for lil ones!), bagels, English muffins, cookies, goodies, yogurt, and juice:) Robin was very good at keeping it fresh and stocked. We will DEFINITELY be staying at this hotel again when coming back to Indy!! Thank you to all of the staff!!

  • 5
    « Best Experience »

    This hotel went above and beyond for our family. We reserved the conference room for a birthday party and not only did they help set it up, but they allowed us to use their refrigerator to store the food and drinks. We also forgot to get milk for the baby the first night and the staff allowed us to fill up the babies bottle with milk, so we could get through the late night feeding. The hotel is clean and well maintained, the breakfast was great, and the staff was friendly and efficient.

    « Beautiful Accommodations »

    I was disappointed when I got here and they didn't have a hot tub, (I was told they did) however they took very good care of me. This place is just wonderful and AB at the reception desk was very helpful!

    « Nice for family get togethers »

    The staff was very attentive and friendly. Our room was nicely decorated and very clean. We used the breakfast area to visit with our family that we met there. Good location near airport, and shopping. Variety of different restaurant's in the area.

    « First Time to Plainfield IN »

    This was my first time to Plainfield IN, and to find this great PLUS BW Hotel here was a delight. In fact I would say, having a lot of BW experience for many year this is beyond PLUS. AAA+ Terrific breakfast with a wonderful host, Marlene.

    « Pleasantly surprised in Planfield »

    What can I say that has not already been writing about this wonderful place, but what I would like to talk about is Marlene's wonder breakfast, yum yum, just thinking about it make me hungry. Cereal, juice, bread, eggs, biscuits, cheese juice, coffe all delicious!!!

    « Very flexible and accommodating. »

    Marlene and Robert always have a great breakfast and everything is always clean and organized. :) The front desk is so helpful and accommodating. They make sure I get to where I need to be, ON TIME! Housekeepers do a great job at keeping the room clean without bothering any of my personal belongings. Thank you for the awesome stay.

    « Breakfast! »

    Breakfast was open early! Really made my day. Thanks Marlene! Didn't think it was open until 6 but Marlene and Robert did the extra to open for us before our flight. Still very happy about that. Next time I'm in IND I'll be looking up the best western.

    « Clean, Convenient, Quiet »

    Great hotel, clean and quite. Convenient and close to the airport (15 minutes) but far enough were you don't have to deal with the noise from the planes. Located in a safe and clean area. Pleasant staff and great breakfast. Had a young child with us that did not speak english (spoke Russian) and the lady handling the breakfast area was vey sweet, attentive and tried to help by making sure we had everything we needed.

    « Excellent overnight stay »

    Accommodations were great with spacious, modern rooms for late night check-in for my wife and I and our sons; breakfast in the morning was delicious and fresh with wonderful service from Marlene and Robert

    « Great Room / Get Breakfast Before The Breakfast Attendant »

    My husband and I took a leisure get-a-way to visit Indianapolis, IN and stayed at the Best Western Plus Atrea Airport Inn & Suites in Plainfield, IN. This was a nice Best Western, clean to the appearance, and the hotel staff was very accommodating during check-in and check-out. Our room was the typical hotel room. The only problem that we encountered was that there were about 1/2 dozen hotel workers and the breakfast attendant that were all grabbing breakfast for themselves while guests were trying to get their food. The breakfast attendant was making waffles for herself and 2 other hotel staff members. We only had about 15 minutes before the breakfast period ended and each waffle took about 3-5 minutes so my husband ate the 1 remaining small danish since he couldn't make a waffle. That being said, Ashley, the hotel manager, made everything right and apologized for our experience. While I wasn't going to mention anything at checkout, Ashley picked up that something happened and asked. (She is a gem and the hotel should be honored to employ her!) Overall my experience was very good. If I am in the area again I would stay at the hotel again. I never let a bad experience spoil my fun (as long as the room is clean! lol)

  • 2
    « Everything looks nice but.... »

    Needed a last minute hotel while I was in the area traveling on personal business. Most of the hotels in the vicinity were booked but I walked right in and got a room. The hotel looks nice all around. Nice lobby and the rooms were recently updated. But that's about it. Upon entering the room I realized the toilet was running and jiggling the handle didn't work. You had to actually open the tank to adjust. I can do that at my own house. Anyway, it was a long day of traveling so I wasn't about to complain. Next, i turn the sheets back on the bed and find a stained sheet with which looked like blood. Luckily I had two queens so the other bed appeared fine. In the morning, I go to take a shower and find that the drain wont drain and after 2 minutes I'm standing in ankle deep water (yes the drain was open). There was also leftover hair on the walls of the shower. Oh. And the air condition barely worked.

    « Great location but very poor service »

    We traveled to Indiana for 10 day trip and as Platinum members of Best Western we always choose them over any other hotel. The Best Western Atria Inn was in a great location for us as it was near the bowling alleys our son would be bowling in for the national tournament and we always like having free breakfast. The Atria Inn is a very pretty hotel and while the first 6 days were okay (overlooking the fact the housekeeping staff never changed our bedding even when we asked for room cleaning) the last 4 days were unpleasant to say the least. This is a 100% smoke free location which was another reason why we chose it as none of my family smokes. On the 7th night of our stay we began smelling cigarette smoke in our room which was coming through the bathroom vent. We immediately called the front desk and reported that someone must be smoking in the hotel and it was drafting into the room. This occurred every night thereafter and at one point we could also smell Marijuana smoke which concerned us enough to make the hotel call the police. We notified front desk staff everytime we smelled the odor so they had record of our complaint and to make sure we would not be charged for any cleaning. The hotel staff never offered to move us until the 3rd night this happened and then only after we filed an official complaint with the Best Western corporate office. It was not the size room we needed so we had to stay in the same room and also be accused by that days on duty manager of actually smoking. If this insult was not enough, the owner decided to try and charge us a $250 fee for smoke cleaning when we had never done anything wrong. The corporate office had to step in and get this charge removed. I would never recommend this site to anyone as the management team and owner do not care about customer service and instead only looking to see how much they can charge you.

    « Great Stay »

    The room was very nice and the breakfast was great. The associates at breakfast were very helpful and friendly. I really enjoyed chatting with them. A great way to start the day. It is nice to see smiling faces in the morning. Only negative from the stay was the room was not dusted and needed to be vacuumed better.

    « Very comfortable »

    First stay at a Best Western in years. Very impressed with this property. Location is convenient to airport and shuttle service is awesome. Clean comfortable and quiet room with great bed. Breakfast buffet is very good with waffles, pastries, cereals, eggs, sausage, hash browns, bagels and toast, yogurt, juices and coffee and the hostess is very professional and helpful. Lobby also has a sitting area with TV's. Best part is the friendly and helpful employees. Will definitely stay here again.

    « Great stay »

    Our stay was great because the staff was very good. The hotel was very clean,close to airport and close to the Indy race track. We always stay at a Best Western when traveling. Have never had a bad experience with any Best Western.

    « Unprofessional owner »

    Good Hotel. The owner tried to charge an additional $40 to park when this is a park,sleep and fly hotel. No mention of it on the website. It was left to the front desk to inform us. Very unprofessional. Will not stay again

    « Fine hotel except »

    This is a fine hotel close to Indianapolis. The room was clean and comfortable. The bed was comfortable. The breakfast was good and average for a mid-range hotel. My only reason for not rating the hotel higher was the wifi problem. A staff member said she would re-boot the router but it did not help. If you don't care about wifi speed then the ratings should be very good.

    « Needs urgent repairs and better maid service »

    Stayed a year ago and loved it but this trip was honestly a big disappointment. Drawer was open and needed repair. First room I washed my hands and the sink drain was locked and would not work. Even using my hands to dislodge it wouldn't work. The desk staff told me she would come up to look at it and she couldn't fix it but offered a new room. She was super sweet and even brought up a room key. The new room had issues too. No toilet paper(roll empty) and kept flushing all night. The water in the morning was super hot couldn't make it cooler. But the worst was the pillows. They bunched them up so tightly so they were basically knots which were not comfortable at all. Money saving? Very disappointing. Would not stay there again.

    « Close to Indianapolis »

    This is a fine hotel close to Indianapolis. The room was clean and comfortable. The bed was comfortable. The only negative was the wifi, which loaded pages at a very slow pace- even timing out on important personal business. I would rate this hotel very good if the wifi problem is fixed-- without good wifi the ratings are pulled down because of its importance to me. If you don't get about wifi then the ratings should be very good or better.

    « Wonderful Mother/Daughter Trip »

    My three sisters and our 86 year old mother had a Mother/Daughter weekend together, and we went to the Best Western Plus Atrea Airport Inn & Suites in Plainfield, IN. We booked the Presidential Suite with two king beds and a sitting room with couch and chairs so we would have plenty of room to spread out and play cards. Absolutely wonderful room, great, friendly personnel, from check-in to housekeepers to breakfast staff. Very good breakfast, everything hot or cold as it should be. Comfortable beds, and even though it was near the Indianapolis Airport, very quiet accomodations. Great location, with many restaurants within walking distance. We will be back!

  • 1
    « Meeting Room / TERRIBLE SERVICE »

    I reserved the meeting room for an event. We had no air conditioning and they did attempt to try and fix, but they said the owner had a lock on the system and they couldn't make any changes. They brought in a HUGE industrial fan which did help a little, but was loud. The room temp. was 83 degrees!! I had asked the manager to call me to discuss the issue after the event was over and I never received a call. I called twice and left messages for someone to discuss the issue and no return call. Now I'm dealing with them charging my card twice for the event. When I just called again to discuss the guy was very rude. I did tell him I wanted to speak with someone in charge to resolve this and he said he was the assistant manager, but couldn't even find any record of my event. He said he would have to call me back because he had interviews to do. He told me I had an attitude. I'm now disputing the charge with my credit card company since nobody will address the issue with me on the phone. TERRIBLE SERVICE!!!!

    « Comfortable and great staff »

    Room and bed were very comfortable. Staff were exceptionally helpful. They were always available and courteous. They went out of their way to be friendly and helpful. The breakfast was just right and the available times were perfect. Air conditioning did not work in the meeting room we used for a shower.

    « Way nicer than expected!!! »

    I went on a business trip for nursing with 3 fellow nurses. We wanted a cheap hotel with a pool. The best western was $99+ tax, perfect! We were optimistic but assumed it would not be very nice. To our surprise it was very nice! Very clean! And very friendly staff. We arrived later than expected, which was a disappointment to us because we were excited to swim and wouldn't have a chance the next day. To my surprise the staff told us they would allow us to swim past the posted time! We were super excited about that! The pool was very clean and a perfect temp. The rooms were nicer than we expected as well. We had a fridge, microwave and small sink in the room, that was not mentioned when I booked. The beds were newer and clean:) We had to be at the convention center at 7am, so when we went down for the free breakfast @6am we were expecting cereal and donuts. Yet another pleasant surprise!!! There was a full breakfast, fresh waffles, biscuits, sausage, eggs and omelets. Very impressive!!! I would definitely return!!!! Thank you

    « There has to be a better place »

    Just checked in around 9pm after a long day of driving. The family is exhausted and desperate for sleep. Around 10:30 a herd of cattle began running and stomping - actually I think they were repeatedly jumping off the bed. I waited until 11:00 pm to call the front desk only to find that the front desk phone has a fast busy signal. I called housekeeping as well - again fast busy signal. I used my cell phone to call the main desk and told the woman about the phone problem and the herd of cattle. It is now midnight and the cattle continue to run, stomp, jump etc and I've had my husband get dressed and go downstairs to talk to the front desk - she said she would send someone up but we haven't heard her and believe me with walls (and ceilings) this thin we would hear it. I have a 9 hour drive tomorrow and need to be well rested to do it safely - if you can't get sleep in a hotel, what's the point in staying in one? I'm looking longingly at the LaQuinta across the parking lot...

    « Good place »

    We stopped here knowing we prefer best western and were not disappointed. Quiet rooms and comfy beds. Hot breakfast and friendly service. Just wish they had actual crib and not a really dated broken pack n play but other than that a great place. Clean and comfy!

    « Great hotel »

    My family and I stayed here on night 2 of my daughter's softball tournament because our previous hotel was already booked up. The facilities and rooms were very well kept and modern. The staff was awesome as well. The only issue we had was that the remote, a must have for the kids, was defective but the front desk immediately brought us a replacement as soon as we called. The pool was nice for the kids as well and the breakfast was just what you'd expect, no good or bad surprises. Overall a very nice place to stay.

    « Below expectations »

    Well first the positives: nice, new property with a trendy, modern look and nice amenities: breakfast, parking and Internet included; pool; business center; "pantry" with snacks and soda for sale. Now that said, we were unpleasantly surprised by several glitches: when we arrived we discovered that the elevator was being repaired so we had to walk to our 3rd floor rooms; when we got to our room, the door was being held open by a coat hanger. When we called the desk we were assured that the room was clean and the house-keeping staff had just forgotten to close the door. Later, though, we discovered a wet washcloth hanging over the shower head and two partially empty soda bottles in the refrigerator, frayed carpet with exposed carpet tacks and a power strip that had come unscrewed from the bottom of the night stand. Would we stay there again? We'd give them one more chance, but our experience says that guests drawn to the Trip Advisor excellence award might need to brace for some glitches.

    « Great Improvements »

    Had not stayed at this property for 3 to 4 months as we were not previously impressed. We seen great improvements during this stay when it came to cleanliness, breakfast and professionalism of staff. If you were disappointed before I recommend that you give this hotel another chance as there have been many changes for the better! Marlene was outstanding in the breakfast area. The young man who drove us to the airport (sorry I don't remember his name) was very professional and knowledgable. I recommend this hotel and will stay again when in the Indy area.

    « Great hotel near the airport. »

    This Best Western is close to the airport and is a nice, comfortable, convenient place to stay and has a full service breakfast and is clean with lots of parking and the personnel are very helpful. The is also a fitness room and beautiful swimming pool.

    « Great Service and Experience »

    The front desk was awesome, they upgraded my room even though i booked the lowest possible rate online...which is a huge no no. Our desk clerk was awesome, she even opened the pool room after hours so my wife and I could use the sauna...wife loves sauna's. Happy wife = happy life. Our desk clerk could have easily said no but didn't. I will stay again! Airport shuttle was not there at 4am for my 6am flight so they even paid for a cab to take me. It was all part of the package!

  • 5
    « Very nice! »

    This was a business trip. I had never considered a Best Western before. Very nice hotel. Clean and comfortable. I didn't utilize the amenities (pool, fitness center), but from looking at them they were very nice and clean.

    « Terrible »

    They have just let this place run into the ground. Neglect and no one seems to care.Wallpaper peeling, water temp was just terrible. Staff didn't care. Had a really gross situation with the lady who makes the breakfast, and she spends as much time outside smoking, than she doesn't making sure everyone has everything they need.

    « No hot water we are working on it. »

    I booked 12 rooms at the Plainfield location. Seven of the rooms were for 5 nights. Seven rooms out of twelve had no hot water for days. We were told they were working on it. Once hot water returned they gave us a $25 discount per day. Most rooms but the hallways and stairwells were dirty. It was also dirty around the kitchen area. They had the nerve to charge $169.00. We have stayed here before but never again

    « No hot water for 2 nights so far »

    If we could give a review with minus stars I would. Not even a 1 star. No hot water in rooms for 2 nights so far. This is for two of the rooms we have for a multi person business trip. Last year we had 1 room with no hot water. They appear to not correct problems.

    « Great for a quck overnight stay near the airport »

    We were just looking for a decent place to spend the night with an early flight the next day. I would recommend this hotel in the future. The staff was very nice at check in and even looked up my rewards number as I forgot to include it on the reservation. The hotel looks very new and the rooms are very modern. Room was good size and the bathroom was clean. We did not eat breakfast as we were long gone by then. For the price and value of what you get I thought it was a very good deal. No complaints.

    « Would not stay again »

    The bed was extremely uncomfortable with pillows that were very small and uncomfortable as well. The air conditioner in the room didn't work well and the room stayed hot even with the air set on 68 degrees. The breakfast looked disgusting and was never restocked. I booked my room online, when I arrived my rate was changed and they tried to charge me an additional $70 for the night. I had to bring it to the front desk staffs attention and ask them to change my rate. There are plenty of other places to stay in Indy. I would not recommend this one.

    « Could be good if problems are fixed. »

    Very nice rooms, large and clean. Building and grounds are nice, clean and reasonably new. Reasonably priced and convenient to I70. What mars this hotel is: 1) Poor front desk customer service, they need training in how to interact with customers 2) Slow but adequate wifi, when it works. Unfortunately is drops out quite frequently. Making it almost unusable 3) Inadequate supply of luggage carts. For a hotel this size there needs to be more luggage carts. 4) Weak, inadequate air conditioning in the room (mine at least). Heat wave in April and I can't cool the room down. Overall, I cannot recommend this hotel. If these issues were fixed it would be a very desirable place to stay.

    « Staying at the Best Western near Airport »

    Overall experience was great! A number of friends stayed for a convention and had a great experience we had shuttle service to convention room the staff was very helpful to our senior citizen members, we would defiantly stay again.

    « Don't Leave Anything Behind »

    I loved the hotel until I accidently left my cell phone behind. The phone was never found and the hotel never offered compensation for the loss. So much for all of their security cameras! I thought as a Diamond Rewards member that the Best Western regional office might offer some compensation but I was sorely disappointed. It's all just lip service and passing the buck. So much for customer service/customer loyalty.

    « Disappointed Business trip »

    Booked a king suite which was spacious, however, not well cleaned. There was a q-tip on the bathroom floor, some form of staining on the tile next to the toilet, socks on the closet floor and some leftovers in a plastic container in the fridge. It's always concerning to see a space heater on the floor in the corner and I found out why in the middle of the night when the built in unit turned off thinking the room was unoccupied. The loss in white noise allowed me the pleasure of listening to the 'click-clanging' of the exhaust fan damper through the closed bathroom door. Outlets near the bed where limited to a power strip on the floor below the night stand. Convenient if your phone cable is 4' or longer. Three of the outlets where taken by the bed side lights and clock radio which where stuck to the strip with electrical tape. The docking station on the clock radio was broken. Lastly, don't plan a stay here hoping you can catch a chapter or two of House of Cards by streaming your Roku to the rooms TV. Management has elected to lock the inputs.

  • 5
    « Nice Park and Stay »

    Loved the stay, beds were good, staff was very friendly. Easy check in, very good at transportation to the airport, and a very safe area to keep your car. I will be doing this again. Good restaurant across the street, nice pool.... Overall just a good place.

    « Fantastic hotel especially for price! »

    Although we arrived late that night and had to leave the next morning for our flight, we were beyond impressed with this Best Western hotel. The room was so modern and clean and included a mini fridge and microwave. The free breakfast buffet and free airport shuttle made our stay even better. Breakfast options were so extensive ? eggs, sausage, waffles, muffins, toast, fruit, cereal, oatmeal, multiple juice options and more! If we ever need to stay in an Indianapolis airport hotel again, we would stay here without a doubt! Definitely recommend.

    « Modern and clean »

    Lobby decor was modern. Room and bathroom were clean and comfortable. Free breakfast had a variety of foods. Staffs were friendly and polite. Swimming pool was very small. The only thing that required MAJOR improvement was the noise from the air conditioning/heating unit; it was disturbingly loud!

    « Good Place to Stay Before Flight »

    Stayed here before an early morning flight. Although I had to leave an hour before free breakfast, they already had coffee ready and cereal and milk out so they asked me if I would like breakfast. Very nice staff and good place to stay.

    « Disappointing »

    We had high hopes for this hotel, based on the excellent reviews. Sadly, our experience wasn't all that great. We had a reservation for a king but when we arrived, the desk clerk said, "You have 2 queens. Are you okay with that?" We said, no, we weren't, that we had reserved a king. Then she said something about them having been moving reservations around. She had to go check with someone to find out if we could get a king. We ultimately did but that was just not a great start to the stay. The room was fine but the internet connection was quite poor. There are restaurants close by which is a plus. I doubt we'll be in there area again but if we ever are, I don't think we would stay here.

    « Very nice hotel »

    The hotel was very nice. Rooms and outer areas were clean, and the room itself had plenty of space. Breakfast was fair. The pool looked nice, but we didn't have a chance to check it out. The staff was courteous and helpful.

    « Don't go! »

    Very poor quality. Weak wifi, lukewarm water, pool closed for maintenance all evening, walks not shoveled, bathroom faucet wobbly. No outlets to charge phones at bedside. Surge protector on floor of bedside table held together by electrical tape.

    « Decent for what it was »

    In this one, you pay for what you get. The room was decent for décor, bed was comfy, and the Jacuzzi was clean. The only major issues we had were the fan for the Jacuzzi did not shut off, the pool was closed (not told when we made reservations by phone and front desk didn't know why it was closed), and the TV is locked so you cannot use a DVD player to play movies or game system.

    « Loved it! »

    This was a great hotel. I loved it. We had a wonderful experience. Great breakfast. The service was amazing. Easy to get to LAFB. Everyone was very friendly. The bar was awesome. The beds are very comfy.

    « Good Hotel »

    This is not your Mom's Best Western. Clean hotel, good location, nice rooms. Small but good fitness center. Nice business center Only negative was kitchen worker soliciting tips (written on the Trip Advisor card)...though I did appreciate breakfast being out early.

  • 5
    « Best Western Atrea Planfield IN- Awesome Staff! »

    After a long trip (11 hours), had the pleasure to be greeted by "AB" - yes that is what his name tag friendly, funny and ready to give genuine customer service! I have my degree in hotel restaurant management, and I know you can train people, but some are just genuine naturals. That is what "AB" is. My every concern was addressed and I felt as welcome as an old friend. Thank you Best Western for making my day. Also, Britney helped make me comfortable at the bar and shared some local info. Very Friendly! Room was very clean. I am surprised at the elegance and friendliness of this Best Western in Plainfield IN. Long story short, there are a few hotels in this area and by far this Best Western tops them all. In the end, it is always about the staff. AB and Britney completely exceeded my expectations. Thank you both!

    « Beware »

    Paid cash at checkout....6 months later our charge card is being billed for our stay. The first room they put us in had a broken toilet, the room they switched us to was fine. Breakfast was nice. Location was nice. But would not stay here again.

    « Another chance »

    Our last stay a month ago was not too bad (outside of rude front desk) so we gave the Atrea another chance. On this trip the front desk stayed true to form (crazy level of rude) and the housekeeping was the same as last time- super sweet/nice & smiling. Our rooms were clean upon arrival, but the sink in the bathroom took hours to drain. I would recommend this hotel for an extended comfy stay IF you can overlook the front desk staff. Tip: You really only have to deal with the front desk upon check in, after that you don't need them anyway! Don't bother mentioning if you're a Best Western Diamond Elite Member...they told us they didn't know what that was. So don't expect your snack & water!!

    « Atrea hotel in Plainfield, IN needs improvement »

    not as clean as it should be, maid service is not as expected, we experienced poor internet access, nice location near the Indy airport but needs improved staffing and improved hotel maintenance overall. the room carpet and bathroom was not as clean as desired , and the stairwell carpet needs to be vacuumed

    « Best Western Plus Atrea A+ »

    Spotless hotel, friendly staff, comfortable and spacious rooms. Would definitely stay at again if I was in the area. Close proximity to airport, restaurants and DT Indianapolis. Complimentary breakfast provided was a nice start to the day.

    « Great Staff »

    The hotel is average as was the cleanliness. What sets this hotel apart from others are the staff. Bridget works at the bar, and as the van driver and at the desk. She is phenomenal and a great representative of the hospitality industry. She was professional and had a great attitude. AB is outgoing and efficient. The breakfast attendant went out of her way to tend to our meeting room and showed her dedication. The breakfast is outstanding for a hotel. These 3 people are why I would return to this location. Great job!

    « Big 10 stay »

    My husband and I stayed here for two nights along with his parents during the Big 10 tournament. Things started out a little rocky when we called for our "free airport shuttle" and we're told the van just picked people up and they would send it back. After 35 mins still no van. We called the hotel and this time were instructed to get a cab and they would reimburse us. Which they did. But there was clearly some miscommunication with the front desk and transportation. When we got there to check in we had 2 beautiful rooms with comfortable beds and linens(including a nice down comforter.) we also had jacuzzi tubs in our rooms which was a happy surprise. We found some food at the nearby black swan brewpub, some beverages at the Coachman really close to the hotel. We wandered back to the hotel to hang out at the bar and have some drinks. We discovered that much like may other places in Indy the hotel bar was poorly stocked. We managed to find mixed drinks, other patrons chose to go to the nearby gas station to buy beer since the bar was almost out. The breakfast here is the real deal! Not your typical continental breakfast of old fruit and dry Danish. This breakfast had fruit, yogurt, bacon, omelette, biscuits and gravy, waffles, breads/bagels/Danish, cereal, juice, coffee, tea...very good breakfast. Location was great for our early morning flight and a short drive to downtown. Property was clean, staff was friendly and accommodating. I would consider staying here again.

    « BIG 10 Trip »

    Stayed here for BIG Ten Championship. Made decision to go late to game but was able to find this hotel available. Glad I did because it maybe a little further to downtown it is an excellent hotel. Good breakfast with eggs, sausage, biscuits and gravy, and other common breakfast entries. Close to I70 for easy on off access.

    « In town with 60 high school students for NCYC gathering in Indianapolis »

    Very nice hotel, clean, friendly employees. A special shout out to "AB", he should be a manager, or in training for one. He made the stay special enough to get me to send an e-mail to the hotel manager.

    « CIA »

    Everything was spot on, top notch, only reason I gave it a four out of five rating, was due to it's limited parking accessibility and poorly laid out parking lot configuration. Note, when you leave their parking lot headed north, you need to cut through the McDonalds parking lot in order to get back out to highway 267. Otherwise you've got to go way out of your way to get to the main highway.

  • 4
    « BEST Western »

    I am not typically a fan of the Best Western chain. I have stayed at a fair amount of them and they all seemed to be tired and old so I didn't have very high hopes for this location but boy was I wrong. The hotel is new, clean, updated and the rooms are fantastic. There is a free breakfast bar that is available starting at 4:30am and there are plenty of good restaurants nearby. If you are staying in Indianapolis don't hesitate to book a room here!

    « The GM is sleeping! »

    Really liked the hotel and staff but they messed up. Plans changed and I had to stay another night so on Saturday, my first day there went on line and booked another reservation and because it was a Sun night it was $20 cheaper. The Sunday asked the front desk to check me out then use the next reservation to check me back in. He did. Then Monday when I went to check out the bill had the higher rate from Saturday for the 2nd night. Desk clerk tried to fix it and could not. So I went on my way and as a frequent BW guest got the online request for comments. I explained the problem...and now a week later still no response.

    « Nice room - friendly staff »

    Stayed here during a conference at the nearby palms. Location is convenient. Greeted warmly by staff and given a preferred room. Had a glitch in my reservation (caused by me) and they took care of it easily. Room was clean and comfortable. Also quiet, which I did not expect being so close to the airport. Breakfast was a bit more than I expected with scrambled eggs, sausage, and biscuits & gravy added to the usual continental fare. All in all, a great stay for business travel.

    « very nice stay »

    A nice hotel for a good night of sleep.We had little insects flying around at breakfast. The room was very nice with a lot of space. there was a nice bathroom. We arrived with no reservation and the service was very nice. I used my points abd there was no problem.

    « An unpleasant surprise »

    My wife and I travel quite a bit. When we book rooms in the areas we are traveling in we start with Best Western Hotels as they are well staffed and well maintained. What a surprise we got when we opened the door to Room 203 in the above hotel listed, on 10/5/15. For a moment I thought we had checked into one of the old run down Motel 6's which are now much better maintained. The bottom front drawer of the bureau was just leaning against the unit. I tilted it over and discovered several very sharp screws protruding form the unit which would have easily sliced through skin. Further inspection turned up and led reading lamp over the bed did not work, the sink faucet was not properly attached to the sink so every time we used it it slid across the surface of the sink. Someday the plumbing beneath will rupture flooding the bathroom. The tub safety bar had been torn off leaving four gaping holes in the wall. The tub surround was not caulked to the wall leaving large gaps for whatever bug decided to set up housekeeping and the wallpaper by the tub was bubbling off the wall in a long curlicue pattern. The sink had long dark hairs in it, my wife has silver hair and the bathroom mirror was smeared with some sort of soap residue that had to be cleaned off in order to use the mirror. We got in late and were beat so did not request a room change but we are disappointed that a hotel chain we have grown to trust for quality of maintenance really dropped the ball here. I would add that the staff we dealt with as well as the breakfast were up to Best Western Standards. We will try this chain again but another room experience like this one will have us moving Best Western to the bottom of our list when we look for our next place to stay while traveling.

    « Great stay »

    The hotel, staff, and area was great! Our room was very clean and modern. The pool was very clean and modern. All of the housekeepers were sweet, I did not get their names but they made our room look wonderful. Heath at the front desk gave great recommendations for dinner and was very accommodating. The beds were comfortable, and everything worked great in the room. Very busy area, tons of restaurants to choose from. Thanks for a great stay! Easy drive Children's museum!

    « Not as clean as other B W Hotels we stayed at »

    The tub wasn't cleaned 2 out of the 3 days, build up of dirt in corners and under sink in the bathroom and foyer lounge area table not wiped down was as if a greasy cloth was used to clean all over the glass table. this is my first time to complain about cleaning at a B W hotel as I usually found them to be very clean and nice.

    « Good Airport Hotel »

    This is the second time that we stayed at this hotel. Both times we have used the shuttle service to the airport. We had Bob as our shuttle driver this time. He was awesome!! He provided good conversation for the trip! He also provided us information that we did not receive last time about where to go when we need picked up at the airport. He is a good ambassador for this hotel. Room was nice, just like last time. Breakfast was also a notch better, with more selections than last time I remember. Don't know if they changed management since last year, but it seems everything we experienced was a notch above from before. Including the gentleman at the front desk who checked us in. Couldn't provide a name as he didn't have a name tag on. Very nice and professional, also very busy with many phone calls and checking in multiple guests. All and all very good visit!

    « Very, very nice room and facility.... However... »

    Pros. The check in was easy There is a perfect sized little bar in the lobby with a bartender. There are comfy seats to sit around in and you can watch TV. Great shower and amenities. Decent breakfast too. Smelled wonderful. Very cool pool. The room was great! Had a large king bed with a lot of pillows. Big fluffy pillows. Bed was firm. Modern, decorated nice and there was a mini fridge and large LG TV. I was very very very impressed by the room. And then..... The gentleman beside me checked in. I had an adjoining room so there was a door. I heard him start yelling at 1130pm...I thought he was yelling down the hallway to the front desk because he couldn't get his TV to turn on. I even texted that to my boyfriend! And then I realized, "oh no! He's on his phone and that's how thin these walls/door are!" I could hear EVERYTHING....even his change hit the counter when he emptied his pockets. And then... he figured out the tv. He was watching fox news right after the debate with trump. Honestly, this was the LAST THING I wanted BLARING while I tried so desperately to fall asleep. I put a pillow over my head with no luck. So I got dressed and walked back down to the front desk. I explained that his TV was SO LOUD and that I thought maybe it was just the thinness of the walls. I asked if I could move rooms. (I was to be at a training at 8am and then drive three hours home the next day). I needed to sleep. I was told that there were no available rooms that they were full. "Sorry" The gentleman and lady at the front desk said they would call him and ask him to turn it down. So whatever... I was half tempted to walk across the parking lot to the other hotel instead. I walked back to my room in time to hear the phone call. My new neighbor answered and responded with," what?! I have to turn the d---TV down now? This is bulls***.". He then DID turn it down a little but I could still hear it like this man was sleeping in MY room beside me. Put the pillow over my head and tried for the next hour to fall asleep. Was exhausted the next day. All that for $129. Was NOT HOTELS fault that this man was loud. Was hotel''s issue that they had paper separating their rooms and I don't believe it was a solid wood door deviding us. And there was really no attempt to make it right for me. Again, if they were full...not their fault. But a sincere apology... Offer to comp.. Free beer at the bar... I don't know. Something. For such a nice aesthetically pleasing place, I expected quality.

    « Charged too much »

    Made reservation for a king room for one price but when checked out, they charged more. Everything else was fine. Big Rooms, lots of space but staff was just not up to the quality as they should be and no manager on the weekend when most people leave? Regular staff can not take care of any kind of pricing problems so you are left to wait until Monday morning which is not right.


Venir à l'hôtel ...

Toutes les directions

Depuis : Terre Haute. Prenez l'Interstate 70 East jusqu'à la sortie 66 (State Route 267). Au bout de la bretelle de sortie, tournez à gauche en direction du BEST WESTERN PLUS Atrea Airport Inn & Suites. Depuis : l'ouest (Indianapolis). Prenez l'Interstate 70 West jusqu'à la sortie 66 (State Route 267). Au bout de la bretelle de sortie, tournez à droite en direction du BEST WESTERN PLUS Atrea Airport Inn & Suites. Depuis : le nord (Chicago). Prenez l'Interstate 65 South puis l'Interstate 70 West jusqu'à la sortie 66 (State Route 267). Au bout de la bretelle de sortie, tournez à gauche en direction du BEST WESTERN PLUS Atrea Airport Inn & Suites.

Depuis : le sud (Louisville). Prenez l'Inters...

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