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BEST WESTERN Plus Dunfermline Crossford Keavil House Hotel,  Dunfermline

4.5/5  - basé sur 868 notations.
Crossford, KY12 8QW, Dunfermline, Great Britain - Voir la carte
+44 1383 736258 +44 1383 621600

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Bar-salon
    Bar-salon
  • Café-restaurant
    Café-restaurant
  • Parking gratuit
    Parking gratuit
  • Coffre-fort
    Coffre-fort
  • Blanchisserie sur place
    Blanchisserie sur place
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Note des voyageurs TripAdvisor
Sur la base de 874 avis de voyageur
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Avec la capitale, Édimbourg, à 30 minutes et l'ancien prédécesseur de Dunfermline à 3 kilomètres du Best Western Plus Dunfermline Crossford Keavil House Hotel, nos clients pourront se détendre dans un cadre rural tout en étant à proximité des magasins, bars, musées et autres attractions. Les innombrables centres d'intérêt de l'Écosse ne sont jamais loin de cette charmante maison de campagne du 18e siècle qui s'étend sur près de 5 hectares de superbes jardins isolés !Au coeur du village tranquille de Crossford, vous aurez le temps de vous détendre et de vous faire plaisir, en intérieur et en extérieur, dans notre centre d'esthétique corporelle et bain bouillonnant de luxe ou de savourer un repas au Cardoon, le restaurant primé (rosette AA) du Best Western Plus Dunfermline Crossford Keavil House Hotel, servant une cuisine écossaise moderne à base de produits locaux ! Plusieurs salles de conférence et de réunion sont à la disposition des voyageurs d'affaires. Pour les grands voyageurs, l'hôtel est à dix minutes seulement du réseau autoroutier.

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Basé sur l'avis de 874 voyageurs
Certificate of Excellence
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
496
Très bon
 
241
Moyen
 
97
Médiocre
 
25
Horrible
 
15
En couple En couple 331
En famille En famille 180
Escapade entre amis Escapade entre amis 120
Professionnel Professionnel 150
Voyage solo Voyage solo 20
Propreté
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Service
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Rapport qualité / prix
BEST WESTERN Plus Dunfermline Crossford Keavil House Hotel,Dunfermline
  • 5
    « wedding weekend »

    I have to say I could not fault the staff nor the hotel for their amazing help all weekend. even finding me sandpaper to rough up shoes on the wedding morning .Fluffy duck a big thank you not just for that but everything else you helped with. Also the staff were amazing before the wedding, during and after this meant a huge array of people all of whom made it a very special weekend. You helped make this day beautiful. Many thanks. I would certainly stay again. pool was great and the food excellent. I had an executive double and very nice it was too. Can not fault the housekeeping as my room was immaculate and they gave me extra coffee almost constantly to help with the amount of 'can I use your room to change in guests' I had on the Saturday morning. really lovely.

    4
    « Fantastic Value »

    Just stayed one night at the hotel and although the rooms could do with updating it was very clean and covered all the basics. The location is superb but best of all are the staff. They are extremely welcoming from the reception to the bar and the restaurant. Nothing was too much trouble and they are always on hand. The food is excellent with two menus to choose from either the bar menu or the main restaurant menu. If you want to sit in the main bar area and watch TV they are only too happy to accommodate. The hotel has a Spa and Gymnasium which is open to none residents and judging by the car park appears to be popular. Business or leisure I have no hesitation in recommending this hotel. The staff will amaze you. Enjoy

    3
    « Expected more ... »

    So attended my cousins wedding which was great and a good night. However based on the hotel I feel it was "Average" and needing slight improvement. The room was lovely but our spirits where dashed when we all had to go for a shower before getting ready to discover it was broken (room 115) And we had to call reception to help fix it which they showed us that the repair they had previously asked for was not carried out and we had to wrestle with the shower whilst scalding yourself to turn it to a reasonable heat and amount of water flow. I also asked if I could vape in the room and was told no yet the receptionist in the morning was sat vaping in reception ? At breakfast I asked the staff for a tall glass instead of a tumbler for apple juice, I was told no I was not allowed so I asked a manager who gave me one in the end. Went to ask reception for a sanitary towel for my sister to which the receptionist loudly said "IS IT FOR HER PERIOD" I'm confused to what else it could be for and why the need to shout it. On a positive note Phillip in your FB team was a delight and recommend he be a team leader or something as he was so helpful when others couldn't be bothered. So nice hotel has its problems but reception in the morning are rude.

    5
    « Fantastic! »

    Was a bit unsure of what to expect as my husband booked using a voucher deal. But this hotel is fantastic! Room was very spacious, comfortable and clean. Service throughout was excellent as was the food in the restaurant. Facilities excellent too. Would highly recommend for a relaxing getaway and would definitely return. Very impressed.

    5
    « Our relaxing break »

    We have stayed here many times and always enjoyed it. We make this our base and have always found all of the staff from management, receptionists, bar staff, domestic staff and chefs friendly, polite and courteous. Top marks and hopefully see you soon. Barry and Kate

    5
    « Outstanding! »

    Just returned home after a 3 x night stay whilst visiting family nearby. Spot-on,all staff were very friendly and extremely helpful.I ate every night in The Cardoon Restaurant and the food and service was first class.Will definitely be booking again for early next year, thanks to you all.

    5
    « Ladies conference weekend »

    We have stayed at the KEAVIL for several years now and every year they surpass the year before. The venue is lovely, food great and the staff work so hard to ensure our stay is comfortable. They serve us with a smile on their face an nothing is too much trouble. A big thank you to all.

    2
    « Quick stop »

    Used to come here more often, now much less frequently. Doubt I'll be back. The food was stodgy bland and boring. Perhaps it depends on the cook on the day and if Mara is in conjunction with Venus ? Very inconsistent

    5
    « Fantastic »

    Had an amazing stay at your hotel last weekend. Deal included breakfast and evening meal. Upon arrival we were told we had received a complimentary upgrade. The room was beautiful. Look forward to returning in the better weather and being able to open the door onto the gardens. Bar service was great and drinks what you would expoevt to pay in a 4* hotel. Restaurant was amazing in the evening with an extensive menu choice. In the morning we were able to order breakfast to be cooked freshly as the usual hot buffet was not on as the hotel was quiet. Made full use of the pool and sauna which were spotlessly clean. All of the staff were very friendly and we can't wait to return.

    4
    « Exactly what is expected »

    I have stayed here over 15 times. Never had a bad experience. Love the take away coffee in the morning. Would be nice If the dinner menus changed more often as there is little other choice for dinner within a reasonable walk.

  • 5
    « Countryside hotel just outside of Dunfermline »

    Cozy, nice and relaxing hotel in Crossford with wonderful and helpful personal. Just beside you find a really nice health club with pool, saunas and a well equipped gym. I have tried single, double standard and there executive rooms and can highly recommend the double standard and the executive with there comfy beds. Had a couple of good nights sleep :-) The hotel Wi-if is better than the average in UK but still poor compared with Nordic standards. I will also recommend the lounge/bar as a nice place for a drink and some food. /Jörgen

    3
    « Bad sleep and hard to find »

    I had never been to the area before and used Sat Nav but the post code didn't work as I drove past where Sat Nav said it would be and almost turned around but due to the roads was unable to do in continuing on I came to the sign that I recognised from google I turned down a narrow slip road and again I thought surely I've gone wrong but I kept going so I could turn around but after a few minutes I saw a sign for hotel reception. It was all very unhelpful to someone travelling a distance and unfamiliar with the area, more signs are needed. So room was quite dated and a bit shabby with paper thin walls, my neighbour snored like a freight train so from 3am on no sleep for me. Bed was hard (sore back) and pillows limp and flat. No air conditioner in room to act as white noise to defuse the snoring so just all over poor. Also no heat control unless you count the ability to open the windows. I wouldn't recommend it for sleep at all unless they have a major refurbishment to sort out the issues. The restaurant however was superb and I highly recommend it on its service and food.

    1
    « Mike »

    This is the worst hotel I've stayed in.y company booked a single room for some night where the stay was nearly £100 a night. For that I got a room that you stand in the middle and touch both sides. The hotel and room is old fashioned (old carpets etc). I couldn't even hand my shirts up in the closet as the safe etc meant clothing didn't have enough room to hang. If I had paid £30 a night u might not have an issue but for that price you can stay down the road in the Dakota for £80 a night. Do not book this hotel it is terrible. I wouldn't let my worst enemy or an animal stay in some of the rooms.

    5
    « girls night in »

    First time we had visited a Best Western Hotel. Enjoyed the Beauty treatments with Anne, who is a lovely lady (Book in advance).Very relaxing experience! Nice to be pampered! We then spent time in the swimming pool and sauna,hot tub,steam room. We also had the option of gym and sunbed. What I would suggest is if you are having any massages in the beauty room,to book them for later on,if you are going to be working out.The room was fine,not cold,and with a large TV.The evening dinner was superb,with a good choice. I had the soup,then fish as a main course,which was delicious,and left just enough room for the sticky toffee pud. I found the staff very pleasant and attentive throughout the meal. The breakfast on the Sunday morning was excellent with a very good range of food,from the running buffet full breakfast of bacon,sausage,etc., cold buffet,or freshly cooked veggie breakfast,porridge etc., Again the staff were very helpful.A very pleasant weekend.

    2
    « Good but quite disappointing »

    We stayed here on Oct 22 for one night, on arrival room was big and clean. Leisure facilities fantastic, staff amazing, but that's sadly where it stops. Whilst having dinner I had the salmon starter, which was accompanied by a large piece of mud on the end of the which you will see on the picture I have moved off my salmon. Steak was good, room was too hot, had all 3 windows open and heating off and ended up with a migraine cause I couldn't sleep due to the heat. Was looking forward to breakfast as I wasn't feel my well during the night. Best thing about breakfast was the toast, no tatty scones, fried eggs which we ordered from the kitchen were not cooked properly, the scrambled eggs were like porridge, sausages were soft, good hash browns though. Sadly will not be back, only giving it 2 stars due to room being clean, hash browns were good and my partner enjoyed his soup. Although food looked good it was a major let down for me as this was what I was looking forward to the minute we booked.

    5
    « Mini break »

    Warm friendly welcome...... great spotless room, brilliant facilities at spa were everything was working, food was great and competitively priced, restaurant and bar staff were on point and a credit to best western fantastic mini break experience thanks

    5
    « Another great stay »

    We had a great stay here. Room spacious with good facilities. Quiet location with plenty parking. Pool clean with good changing facilities. Dinner well presented and really tasty. WiFi worked fairly well. Great location for visiting Pittencrief park and Dunfermline Abbey.

    5
    « Last-minute overnight break( Special Offer) »

    This was our second visit to the hotel and as last time we found it to be excellent. All the staff were lovely and friendly and food was beautiful. We also enjoyed the swimming pool and gym facilities. Very good train service from Dunfermline into centre of Edinburgh and 15-20 minute drive to The Kelpies from hotel which is well worth a visit.

    5
    « Excellent place to stay and eat »

    Being recently on my Mediterranean holiday I was missing the famous Keavil mackerel risotto! Excellent food, location and spa facilities. The hotel and restaurant personnel is very friendly, skilled and always trying to make sure your stay is a very pleasant experience.

    4
    « Peaceful & Relaxing Break... »

    Lovely room with four poster bed and modern bathroom...Food was average in the bar, and a very busy breakfast dining room in the morning...Excellent leisure facilities, with great swimming pool and sauna room.

  • 5
    « Excellent once more »

    Stayed here for one night as part of a coach party. The room was a good size and very clean, the bed was very comfortable and unusually there was two pillows plus spare ones so didn't have to contact reception for more. A good hospitality tray and toileteries. With being a party we didn't have the normal menu but there was a good choice and it was excellent. A good choice at breakfast although buffet there was also things you could order specially at no extra charge. The staff were very professional and friendly. Would definately stay again. Just one point there is no lift at the hotel so if needed request a ground floor room.

    2
    « Disappointing room for the price advertised »

    I've stayed in this hotel every time I've worked in Dunfermline and have alway liked it, not this time though. The outside of the hotel is not very attractive, however the reception and public areas are very nicely decorated, especially the restaurant. It has an on site gym and swimming pool which is in very good condition and makes the hotel good value for money usually. The double rooms in the newer part of the hotel are very nice, with a good view and nicely decorated. This time I'm in the old part of the hotel in a single room. It's very small and the furniture is a old and a bit worn. It has the feel of a b&b with old fashion curtains that don't match the valance on the bed. The room has just been painted and is still tacky so it smells very strong. The mattress was very old and uncomfortable. When I complained the staff tried their best to help and changed the mattress for me but I couldn't move rooms as they were full. They offered a discount (it was massively overpriced) but they should not have had this room occupied smelling as it did.

    4
    « Wedding reception »

    Good service, buffet lovely, They had two tables out so there was not the usual long queue for the buffet. Afterwards they cleaned up the tables quickly and efficiently. We found the drinks a bit expensive. Nice atmosphere for a wedding although music a bit loud .

    5
    « Spa lunch »

    Had a group on voucher, me and my sister enjoyed an afternoon in the spa, which was lovely, good size pool and has other spa facilities like steam room and sauna. Staff at the spa were helpful and friendly. The lunch part of the deal was served in the hotel restaurant, the building is lovely, nice decor, staff well presented. Staff very knowledgeable about the menu, had fish and chips, then cheesecake which was amazing!!! Would recommend for lunch, dinner, any occasion.

    5
    « Overnight stay »

    I was at a wedding nearby and had an overnight stay,The Room i was given was lovely i have stayed other places in the past and when you are on your own the room you get can be tiny but not this one you could have had a party in it. When it came to breakfast there was everything you could want, the staff were very friendly and helpful you just had to ask.

    5
    « Best wedding day everrrrr! »

    We had our wedding at the beginning of September in the Elgin Suite in Keavil House Hotel and it was the best day ever! The staff and their service are just first class. Craig was our coordinator and he was calm, friendly and organised and everything went without a hitch. He explained the order of things clearly as we went along and it made every minute enjoyable. The bar staff were quick, efficient and always had a friendly smile for my guests. The suite is just gorgeous, beautiful decor, spacious and clean. Toilets are immaculate. We have had lots of great comments from happy guests on the way they turn the suite around with the champagne reception happening in the bar area - this is a smooth process and a perfect way for the bridal party to get photos without being interrupted. We went for the premier package that included chair sashes and table centrepieces and the ladies that organise these are the friendlisest most helpful people on earth. They helped my ideas come to life! Just so happy with the way everything went! Don't hesitate to book here!

    5
    « Most friendly and helpful staff »

    We stayed here for 1 night as a birthday treat and planned to treat it as a spa break but the beautician was on holiday so never got to use the salon or spa. Our executive room was large and comfortable, it got extremely warm at night but a call to reception had a fan sent to our room within minutes. We had a lovely stay in such a peaceful location. Every staff member we met from the reception to the restaurant were polite, happy and helpful an absolute asset to the place.

    4
    « Itison Voucher Spa and Lunch »

    Had a great visit. Nice pool, hot tub, steam room and sauna. Just one gripe about the Spa part of our visit. There were children constantly using the hot tub whilst we were there, not even necessarily being supervised by adults. I noted that children under the age of 8/9 are not permitted to used the Sauna, Steam room and Jacuzzi, but these kids were definitely about 5. We were able to use the jacuzzi so it wasn't a massive big deal, but do think these things should be exclusively for adults. Great that there were good showers and changing facility's too. Had lunch which was fantastic. Great staff and plenty of food options to choose from. Visited the bathrooms at the reception area, and unfortunately for me, overheard two of the foulest mouthed service staff I have ever heard! They were wearing chambermaid type outfits. I can use bad language with the best of them, but this was taking swearing to a new level. Got the shock of their lives when they realized I was in there with them. The hotel might want to make a point of raising this as had this been a child or a older customer, this experience could have been escalated into a formal complaint. Will definitely be back though nonetheless as my overall experience was a good one!

    4
    « Lovely lunch »

    Had an it is on voucher - 2 course lunch and use of leisure facilities for £18 for 2 people. Nice and clean leisure suite had use of gym sauna steam room and jacuzzi. Hairdryers provided in changing room and private showers - no need for money for locker either as these are courtesy. Decided to have buffet lunch choice of pasta chicken fish and steak pie although this had a mash topping rather than pastry which I thought was peculiar. Food tasted fresh and hot. Dessert choice fab and drinks reasonably priced. Waiting Staff seemed pleasant although my friend overheard housekeeping staff using very inappropriate language when she visited the bathroom.

    5
    « Lovely Lunch »

    I have been having lunch regularly during the week at Keavil. Prices are very reasonable, and the food is consistently good. Service is excellent (thank you William and colleagues), and the view of the gardens beautiful. I had another one today - roll on next time!

  • 4
    « Hidden Gem »

    Only ever driven past the drive of the Hotel. Pleasantly surprised - quite a long drive way. Check in was quick and easy, reception staff very friendly. Our room was quite a distance away in the hotel involving stairs, not a problem for us but maybe for those unsteady on feet or with young children. Room high standard, paid a wee bit extra. Bathroom had both a bath and shower. There was a wedding on at the same time as the function we were attending and there was an issue with water late evening, told the water tank got drained by a running tap left on so there was a period when toilets were not flushing. Didn't affect us to be honest and water was back by the time we returned to our room (after 12 midnight). Good variation of breakfast food but could get busy and uncomfortable at peak breakfast time - genuinely a hidden gem, enjoyed our stay and would stay again.

    5
    « Silver wedding anniversary party »

    Had a fantastic night in the Elgin Suite, and stayed overnight in the hotel. From the original enquiry to book the party, to running the event on the night, the staff couldn't have been better. I should especially mention Nicola who was our hostess on the night as well as main point of contact during the preparations. She made our ideas come to life and made it a memorable night for us. The buffet on the night, as well as lunch in the Cardoon Restaurant and breakfast on Saturday couldn't be improved upon. The staff in the Restaurant were friendly and helpful. Having stayed previously, the bedrooms have recently been upgraded to a high standard. Would recommend this hotel for functions using either of the function suites available.

    5
    « Keavil House Hotel »

    A peaceful location but close to main routes. There are plenty of places to visit nearby and lots to see. We stayed for three nights in an Executive Twin Room and had dinner, bed and breakfast. Our room was spacious and very comfortable. High standards of cleanliness were evident throughout the whole hotel and leisure facilities. All staff were polite, friendly and attentive. The food was very good indeed. Overall a most enjoyable break. Would definitely recommend this hotel and return in the future.

    5
    « Relaxing Break »

    Keavil House is a lovely hotel situated between the Kincardine and Forth Road Bridges. The hotel grounds are well kept and picturesque. The room had all necessary modern amenities, the bed was very comfortable. As it was an old building so the floor was a little uneven in parts but this was a very minor fault. The staff were 1st class both at reception and in the restaurant and the food delicious. Would definitely recommend a stay if visiting the Dunfermline area.

    5
    « Fantastic stay »

    I recently stayed at Keavil house on a family holiday to Scotland. Everything about the hotel was excellent from start to finish. The hotel was very clean and the food in the restaurant was delicious. All the staff were very helpful and friendly. I would definitely stay again.

    5
    « Amazing Evening Meal, Lovely Hotel »

    Stayed for 1 night in a standard room which was very spacious. The two twin beds that had been joined together had seen better days but i slept fairly well, the other half not so much however. We used the pool which was clean and had friendly staff then headed to the lounge bar for some drinks before dinner. Again friendly staff, reasonable prices and a comfortable atmosphere. We had reservations for 7pm and were provided a menu whilst we had drinks in the bar, the south african restaurant manager came through to ask if we would prefer to order our food and wait in the bar which we did. The food was ready promptly and served hot. Every course (we had three) was absolutely delicious, staff were attentive and friendly without being over the top. Because we booked direct we were also received £5 off each meal and complimentary first drink which was a wonderful added bonus! Breakfast the following morning was a slight disappointment for myself as i was really looking forward to the Scottish aspects of breakfast, because it was fairly quiet some items such as the haggis and black pudding dried out, there was plenty of other items to choose from and again the staff were all very friendly and attentive, there to take orders for omelettes and smoked salmon etc. We would not hesitate to book again, even if just for the evening meal alone! We had been 2 years ago also for a wedding which was also lovely, where we did have an amazing breakfast and very comfortable bed also!!!

    5
    « Excellent staff and excellent service »

    The main thing with this hotel is the staff especially the bar staff, Gavin , Colin, Dave and Ali. They are always helpful and do their best to sort out any issues that we have. A special mention must also go to the restaurant staff and reception staff.

    5
    « Wonderful 3 day stay! »

    We had a lovely 3 night stay here while we were touring Edinburgh. This hotel was a nice quiet treat for us to return to after spending 2 very busy days in Edinburgh. We had all 3 of our dinners at the hotel because the food and service were excellent. Breakfast was also delicious with many choices. Etienne, the restaurant manager, was especially helpful and provided great service along with his staff. Our hotel room was very comfortable. Loved the large indoor pool which was perfect for lap swimming. The changing rooms were clean and very modern. The grounds are also lovely, especially for walking after dinner. I would definitely recommend the BW Keavil House Hotel!

    5
    « Fantastic Food »

    We came here as a group of six for a lunch, pleasant and attentive staff It was a buffet style meal with great choices of starters, mains and sweets. The food was first class, we all had a great meal. The sweets were to die for had to sample a few lol. Will we be back, YES YES YES. Thank you for a great meal.

    5
    « What a great place »

    We came here on a coach trip, so pleased we did??, made our break. The hotel was superb, we had a standard ground floor room with French windows on to the lawn, the room was lovely The food was delicious, breakfast and dinner and the staff so friendly. Thank you

  • 5
    « Fantastic »

    We've stayed here previously and will keep coming back. The service is first class and the rooms comfortable and quiet. The hotel is located away from the main road and has a gym and spa on the grounds.

    5
    « Lovely one night stay »

    Received a one night stay with evening meal and breakfast as a wedding gift...we couldn't fault anything at all...the hotel is lovely as are the surroundings..both evening meal and breakfast we were served up top quality food. We were supposed to be using the pool and other leisure facilities early on the sunday morning but unfortunately we overslept... We definitely recommend here for a treat.

    5
    « Lovely stay »

    We only stayed for 1 night, but enjoyed a lovely meal in the restaurant and used the excellent gym facilities in the morning. Rooms were spacious and comfortable and staff friendly and helpful. Strangely, they also have one of the longest driveways I've come across in a while!

    4
    « Lovely Hotel with excellent service! »

    Stayed for four nights on our trip to Scotland with my husband and teenage son! The entire staff were great and nothing was too much trouble and anything we asked for was sorted sraight away! The Restaurant staff were particularly attentive and friendly! They ensured we were well looked after even though they were busy with bus tours and other parties! The food was excellent, large portions, well presented and always hot! They do only change the menu every few months, so on a four night stay we may have struggled ( even with a specials night) however we were lucky and they changed the menu half way through our stay! I have to say the second menu suited our taste better, the Featherblade was to die for and the "puds" were fantastic. Rooms were great, really large and clean.We stayed in an interconnecting Executive room, so meant our son had his own room but we could be together easily if we needed to be. It was like having our own suit! The only critism was the showers over the bath! They were not great and kept altering temperation! Also as my son had had a Knee Operation he could not get into the bath. I had mentioned this before our stay but was told that the only walk in showers were in the disabled rooms and not interconnecting! I know my elderly mother and her friends would also struggle to get in the baths. Just a suggestion but maybe when the hotel does some alterations they could put in more rooms with walk in showers, i know an awful lot of people including myself who prefer to shower! Also i would ask for a first floor room as the floors do creak a bit and if you have unconsiderate guests above you like we did on one night of our stay it can be annoying, they woke us up at around 5.00am i really can't imagin what they were up to, however i do understand that is not the fault of the hotel. All in all though we really enjoyed our stay and would certainly return and recommend it.

    3
    « Nice leisure facilities, good steaks. »

    Booked a one night b&b through best western. Room was quite small and you hit your arm on the toilet roll holder as it was so close to the toilet. Got showered in leisure facilities as room had shower curtain and water tends to go everywhere. Pool and jacuzzi were good, very clean showers and lockers and towels provided free . All staff, from reception to bar and waitresses were very friendly and polite. Food was very good. My husband said his sirloin steak was one of the best he's ever had! Only downside was skinny fries were like macdonalds! Not what you'd expect in a decent restaurant. Dessert was lovely but they did forget to put biscuits on cheeseboard. Breakfast lovely, plenty of choice. Did try and charge us for room even though we had paid on booking. Soon rectified by reception. If returning would do so on a dbb deal as expensive for what we got.

    4
    « A night away »

    Well, wow, what a place, beautiful grounds, good amenities, Great staff. Arrived just after 2pm, check in was a breeze, room was superb (Executive double). Next a drink in the bar, two weddings were on, so pretty busy, Would I get married there.... YEP! So after a beer, back to the room. Bathroom really nice, deep relaxing bath, great shower, Good 'Pinchables' (lol, check their website), so down for dinner. Busy but Fantastic service, Starters were great, Main was Great, Desert was Great, Wine was Brilliant, Portions were huge, I didn't finish any course, they were so big. Back to the room. Then the downside, due to two wedding parties at the hotel, ultra busy, Breakfast, no glasses for Orange Juice, remedied in a couple of minutes, Ordered Fried eggs (Order any eggs you want, they will cook to order), Eggs arrived, so off to get the rest of Breakfast, Bacon, ran out, Black Pudding ran out, Haggis Ran out..... so eggs, with Sausage an Mushrooms. 5 minutes later, Haggis and Black pudding appeared, but I had finished by then, so a little (read lot) disappointed, the a few minutes later Bacon appeared.... It actually spoiled the stay. Would I recommend them... YES... Value for money 4 out of 5. Hints and tips, ask if weddings are on, if two, Breakfast Early. Can I fault the staff, NO, can I fault the quality, NO, will I stay there again. YES. A great place for a swift relaxing break. It also has a pool, sauna, steam room, Jacuzzi, beauticians, pool, Jacuzzi, steam room and sauna included, pool can be a tad busy, but overall, excellent

    5
    « 2 day break in Fife »

    2 day DBB deal with Itison. Lovely hotel. Great staff. The restaurant is exceptional and worth the stay just for the food. We booked for dinner both nights and glad we did as a wedding was on the first night but although packed the staff coped wonderfully. The pool and Jacuzzi are great and they have 2 saunas wet and dry. I have stayed before on business and we will certainly stay again if we are in the area.

    5
    « Two night DBB break »

    Got a 2 night bargain DBB offer and as we had been to this hotel before we decided to return. We were given an executive room which was large, with large TV, and a large bed. The hotel is very clean and the staff are very pleasant and can`t do enough for you.

    5
    « 2 Day Break »

    Great hotel in great location but the best thing about it are the staff. Every single one will go out of their way to make your stay as good as it can be. The restaurant was busy both nights we were there, but they are very well organised and coped very well. We pre-paid our meals and they were fabulous. We will definately go there again.

    4
    « Great weekend break »

    We're just back from a three night stay with 'Itison' vouchers. Value for money was exceptional. We were dinner, b&b and in a spacious, clean room. Surprisingly, there was no restriction or value placed on dinner (three courses plus tea/coffee), except for a surplus on a steak. Breakfast buffet was comprehensive, and of a perfectly acceptable standard. The hotel is quiet, two weddings on the Saturday night and we didn't hear any noise.From housekeeping, to reception to restaurant the staff were were very friendly and obliging, enhancing a very enjoyable, relaxing weekend. Wouldn't hesitate to return.

  • 5
    « Fabulous »

    We arrived on Friday night, were in room 39 a very spacious room with a lovely bathroom and views overlooking the garden. Dinner was excellent, Steven the restaurant manager was most friendly and very welcoming, we enjoyed drinks from lovely bar staff, had a brilliant sleep and a beautiful breakfast after our swim, sauna, jacuzzi in the leisure club in the morning. A hidden gem, would highly recommend, all the staff were lovely, a real credit to this hotel, will definitely be returning.

    5
    « Lovely break away! »

    Stayed here with two Itison vouchers used on consecutive nights with DBB. Had a wee glitch trying to book, but on my third attempt was sorted, thank you Suzanne! We had a ground floor room which had patio doors, wasn't overly big but very nice. All staff were very friendly and professional at the same time, however, I must say that Steven Clark(Restaurant Supervisor) and the serving staff in the Restaurant were absolutely superb, both at breakfast and dinner! They are a credit to the hotel! The food was absolutely amazing too! Nothing on the menu was out of bounds except the Ribeye steak which had a supplement, but the Flatiron steak was included and superb! All food was beautifully cooked and presented-thanks to the chef! Will have no hesitation in returning, hopefully in the near future! Thanks again!

    5
    « VERY ENJOYABLE STAY ! »

    Was taken here on Friday night, for a surprise overnight stay, by my husband. It was lovely , and even the staff at reception gave us a really nice welcome. Room 37 was Huge, spotless, and had a wet room. We spent some time in the Leisure centre , which was very clean, and bright. The food was excellent, Dinner, as well as breakfast, which has a magnificent choice of hot and cold buffet food, and you can also order straight from the kitchen, so freshly made. Staff are lovely and nothing is too much trouble

    4
    « Relaxing break »

    We stayed on an overnight DBB break in executive room. Room lovely and staff welcoming. Leisure facilities great and open from 6.30 a.m! Dinner was lovely and service good. Hotel busy but didn't affect staff's attitudes. Breakfast choice good and tasty. Lovely grounds. Would definitely stay again.

    5
    « Great value »

    Me and my friend stayed here last Friday and had a great time. It was excellent value for the deal we had. The room was big and clean with easy access to the SPA facilities. The food was tasty and of good quality and all the staff were friendly and helpful. Would highly recommend and would stay again.

    4
    « Enjoyable stay. »

    Very welcoming staff. Always willing to go that extra mile and with a smile. Hotel was very well placed for a visit to Falkirk Wheel and Knockhill. Would recommend this hotel for a romantic break. Pool was a good size and well maintained. The gardens were well kept and vey colourful.

    5
    « Anniversary break »

    A delightful stay from the welcome at reception, the luxurious room with the huge four poster bed the pristine en suite, our extremely tasty dinner beautifully served by the team of young waiters; the leisure area was clean warm and all that I expected. All in all a relaxing and thoroughly enjoyable visit.

    5
    « A lovely hotel with super staff. »

    We stayed at Keavil House as a group of three couples to celebrate my father-in-law's 99th birthday. Everything was good. The spa/leisure centre is one of the best-kept I've ever seen, with a comfortable pool, properly warm jacuzzi, sauna and steam room; friendly, even down to lockers that don't require a pound coin to release the key. We had executive rooms which are good-sized and well furnished with everything you'd expect. The bathrooms are well-fitted and immaculate. The free wifi was fast. The dinner menu was superb with a really interesting and varied set of modern Scottish/UK dishes using local produce, and good quality wines at reasonable prices (ours were under £25). No wonder the restaurant has won so many "rosettes". On a DBB room rate, many hotels sneakily restrict the "dinner", but at Keavil House, the full menu choice was available, including coffee - only steaks cost anything extra. This is how it should be done - much appreciated! Best of all, the staff were without exception superb - reception, leisure, housekeeping, dinner, breakfast - every one clearly took real pride in the place and in providing cheerful, friendly, fine service. Will we back? - certainly!

    5
    « Haste Ye back »

    Lost count how many times we have stayed at this hotel. We really like the whole experience and it is a experience ! The hotel and gardens are great, the staff who all seem to stay locally are lovely and very knowledgeable and may I say proud of there workplace. Crossford is a quaint wee village, there is a garden centre which is worth a visit. Less than five minute drive takes you in to Dunfermline which has loads of attractions. We have on occasion got the train from Dunfermline into Edinburgh, much easier than trying to park in the capital. We can also recommend this hotel for New year as we stayed here for 3 days over new year in 1999. The health and leisure centre is well worth a visit too and is free to all hotel guests.

    5
    « Fantastic Wedding »

    We held our wedding here in July and could not fault Alistair and his team - we had a fabulous day despite the torrential rain, not least due to their special efforts to ensure we had a fab day/evening. They even ordered in our favourite champagne for our room although they did not stock it! All our guests had a great time, in particular our family from down south who enjoyed 4 nights here. Thanks again!

  • 4
    « Excellent service »

    4th visit to the Keavil Hotel. Excellent service and friendly staff. Really good breakfast. Rooms are spacious. Good choice of food in the restaurant. Didn't use the health club so cannot comment on the facilities.

    5
    « fantastic place to stay! »

    we have just spent 3 fabulous weeks enjoying the warm, friendly and fantastic service from every single member of the Keavil team! We enjoyed all facilities, no request was troublesome, staff genuinely enjoy their roles, superb service in bar - Liam, Gavin, David and Ally are a great bunch. The Restaurant staff- Stephen, Rachel and Etainn were wonderful, great menu and wine. We will definitely be back, thank you all for a terrific holiday. Best wishes!

    4
    « Lovely local retreat! »

    Spent a day here with my daughter where we had use of the spa, a treatment each and lunch. Beautiful setting, food was absolutely lovely and the staff were very friendly. Enjoyed it so much we booked lunch with family for a special occasion and again we couldn't fault it. Have also been to several weddings here over the years and would definitely recommend it.

    5
    « A great venue for a great wedding »

    My niece and her now husband held their wedding at the keavil in April and what a fabulous day was had by all. The wedding was held in the Elgin Suite, it's such a lovely room and was set up exactly as the bride wanted it for the ceremony, day and evening reception. The staff were excellent, food delicious and the atmosphere was perfect. The bar was well staffed so there were no longer waits for drinks. The garden was ideal for pictures. Couldn't have asked for more.

    5
    « Yet another little treat! »

    Keavil House is no distance from the Motorway but the quiet atmosphere makes for a peaceful night.Even when there is a wedding on, you never hear anything.The rooms are large, the hospitality trays generous and replenished daily, the beds extremely comfortable and you can open a window and have fresh air, HEAVEN compared with most hotels! The food is excellent and we appreciated being able to book a table in advance. As always the swimming pool was spotless with friendly staff. We`ll be back!

    5
    « Place to base in Dunfermline/Edinburgh »

    Beautiful property, attentive staff, excellent food, great facilities. So much to see and do in the area; wish we planned to spend more time here. The original capital of Scotland, lots of history in the area and easy access to the sights of Edinburgh.

    1
    « BEST Western? WORST Western! »

    TERRIBLE!!! First impression of hotel wasn't great - run down and definitely NOT a 4 star! Checked into room 101 (an executive room)... Would hate to see a standard if that's an executive. The stairs leading to the room were filthy and badly needed a Hoover, the wooden sills outside the rooms (in the corridor) were in a similar state. First impression of room - a great size, but insulting yellow painted walls with shabby blue headboards & stained Divan bed cover. The windowsill hasn't been dusted in a long time, as shown by the dirt after carefully moving the unwashed netting. We ditched our bags and headed to the leisure centre (a building directly across from reception). The swimming pool was great, nice & clean. A hot tub, sauna and steam room are all included in the free access, alongside a free towel & locker. This is by far the best (and perhaps the only good) thing about this hotel. We went for dinner (was on a DB&B inclusive rate), this was the worst meal we have had in a long time. From starter to dessert it was terrible, from the quality of the food to the lack of experienced staff. I have left a detailed review of the meal in the Cardoon Restaurant tripadvisor page. We then went to the bar for a few drinks. The barmen are very polite, and very consistent in serving you your drinks, they seem a lot more experienced, or so we thought. The bar is described as a "cocktail lounge" in the Guest Information book. When we asked about cocktails, we were told "no we don't do cocktails, not fancy ones anyway. We can make up a screwdriver or something like that though". We stuck to our usual drink. I pulled open the shower curtain the next morning, and was pretty disgusted. The shower VERY BADLY needs a good scrub, and the shower curtains are obviously not washed regularly (I've posted pics). We went down to breakfast, hoping this could be the savour of the hotel. There are cold and hot options available at the buffet, and also hot options from the kitchen (poached eggs, etc). We were asked if we would like tea or coffee and toast, and then seated at a table. A young girl arrived at the table with coffee pots and toast, and then left without muttering a word. We weren't asked if we would like any eggs, etc from the kitchen, and we never had any coffee cups or teaspoons on the table, and no staff ever approached our table again. So we went wondering round to find our own coffee cups, spoons and saucers. We then helped ourselves to the hot(ish) food display - overcooked rubbery sausages and tasteless black pudding, warm orange juice (we saw a member of staff emptying two non chilled cartons of juice into the jug)... Not quite the savour we were hoping for. When checking out, the lady asked how everything was. When I replied saying the room could do with a good clean, she just said oh I'll pass that on. Poor show Keavil house, poor show!

    3
    « Gym membership »

    My boyfriend and I joined the gym and spa, purchasing an annual membership. Was very expensive however we seen it as worth while as when we visited the place was lovely, lovely grounds and the pool was peaceful not busy at all. We soon realises this wasn't always the case. Kids everywhere at times which made it hard to lane swim. Furthermore the part in which you lane swim can fit maximum 3 people at any one time. This would be fine if it wasn't for teh fact that around 10 people at the one time wanted to use the lane swimming area. It's a beautiful place, lovely gardens. But not the relaxing place you see at first glimpse as it gets very busy and almost ruins the tranquility and elegance you expect from the landscape and the price tag.

    5
    « FOOD FABULOUS »

    We had an absolute fantastic overnight in the Keavil Hotel, we were greeted by a lovely gentleman who came across as a manager although I didn't note his name, he was extremely pleasant, professional and arranged to take our bags as we arrived slightly early for our room. We then enjoyed an absolutely beautiful 3 course lunch in main restaurant and the food was outstanding, absolutely delicious, all the food was amazing including the next days cooked breakfast when I had an omelette, again cooked to perfection, chef should be commended. An absolute fantastic stay, staff were so friendly and welcoming, particularly Rachel in the restaurant.

    4
    « 4 night stay touring area »

    Staff was fantastic, friendly and attentive. Executive room was spacious and comfortable. Access to gym and pool a big plus. Breakfast, bar and meals were great. Location made for easy central access for visiting Edinburgh to the east, Stirling to the west and St. Andrews to the northeast. Room could use AC (we slept with window open) and organized recycling in the hotel would be a plus. Wifi was the fastest and most reliable of any hotel from our three week trip around the UK.

  • 2
    « Booked for a one night stay »

    On arrival we were greeted by friendly staff and our room was impressive. Leisure facilities were great.We went for dinner and my wife ordered two fish dishes which were tasteless and un-appetising.. To be fair, my steak was good. I asked for cheeses for for afters which I got. I asked for a cheese knife and received a standard dinner knife, obviously not for cheese, but I didn't make a fuss. Went back to room and watched TV. Switched off all lights at bedtime and tried to sleep, but fan in bathroom kept going. Took card out of wall, but still it kept going. Little or no sleep. Breakfast- another story. Mine was OK from the buffet, but Mrs asked for gluten free toast. It arrived and was mouldy. It was replaced with sincere apologies, but should not have been served in the first place. Food a big disappointment.

    5
    « Fabulous wedding »

    We stayed at Keavil House whilst celebrating a friend's wedding and found the whole experience exceptional. We were looked after from the minute we arrived and the staff really couldn't do enough for us. I found the hotel to be of a great standard, clean warm and welcoming and would like to pay tribute to the night porter who took care of us in the early hours. I would definitely recommend this hotel as a wedding venue.

    5
    « Lovely relaxing break »

    Stayed here on a wee weekend away with hubby. Hotel is set in a lovely quiet location and only 5 min drive from the town of Dunfermline. Check was quick and easy and our room was nice with French doors opening onto the garden. Pool area was good size and nice sauna and steam room too. We only ate breakfast in the hotel but it had a great range of foods and the staff were fantastic and nothing a problem. Will deffo stay again if in the area ??

    5
    « Keavil House Hotel »

    My husband and I stayed at this hotel (DBB) for the second time last weekend 17th July. I was really looking forward to going back as our last visit for our anniversary was excellent. We stayed in one of the ground floor premier rooms with patio doors out to the garden. We were not disappointed. This time we stayed in a standard room on the 1st floor which was extremely spacious and comfortable with views overlooking the garden. Robes, slippers, toiletries etc provided. We had a bar lunch before relaxing in the spa for a couple of hours and later enjoyed a lovely dinner. Food and service excellent. I can highly recommend this hotel and we will definitely be back.

    3
    « 3 star at a push, restaurant really lets this hotel down »

    My boyfriend and I stayed at the hotel to celebrate my birthday. We were both really looking forward to it but I have to say, we were quite disappointed. Because the hotel is advertised as 4 star Best Western Plus we expected the hotel to be exceptional. The room was a great size and was very clean, so we were happy with that. We also loved the leisure facilities. However it was the restaurant that really let the hotel down and why I would not go back/ recommend this hotel. The meal at dinner was delicious and there was a great selection but the restaurant felt very unclean. There were horrible stains on the bench/ sofa and it was really far away from the table. The waitresses didn't really seem to know what they were doing as they didn't know what beers were available when asked and dropped/ spilled things a few times. It was breakfast that really annoyed me though. We were shown to a table and given toast and someone else's used butter. Just revolting! A four star hotel should be resetting and restocking every table so it looks as if no-one has sat there before. The plates for the buffet were very grubby. I had to move a few to find a clean one but wish I hadn't. Everything was burnt/ over cooked. How a four star hotel can burn baked beans is beyond me. So overall the hotel itself and the rooms are fine. However there is a lot that needs to be done to live up to the expectations of a 4 star Best Western Plus.

    5
    « Superb staff in a great hotel »

    Sarah on reception was very professional and accommodating to my enquiry for a room and booked my husband and I into a spacious "superior room" boasting a lovely view of the mature hotel grounds for a very reasonable price. On arrival, we were met by Sarah and Audrey, and our expectations were certainly were not let down. I have to say the staff at Keavil House Hotel were all outstanding; particularly Etienne (Restaurant Manager) who clearly exceeds the normal management credentials, as his team are all extremely courteous, helpful and professional and simply cannot do enough for the customer. A huge thank you to Etienne, Steven, Holly, Sophie, Jasmine, Sheldon, Christy, Erin, Andy, William, Rachel, Tabby and the rest of the restaurant team. The meals were delicious, with a broad selection offered and large portions - thanks to the Chefs and kitchen staff. David and Rebecca in the bar were also very cheerful and kind. The hotel rooms were very clean and tidy - thanks to Amanda and the rest of the housekeeping staff. Also Jason in maintenance was also incredibly cheery and helpful. The hotel boasts a great leisure club and team (Shannon and Jason in particular were very helpful showing me around with the utmost kindness to make sure it was suitable for me (as I am confined to a wheelchair). Also "Hi Gorgeous" hair and beauty is a "must" place to visit. Sharon in the hair salon was friendly and kind, and cut my hair to perfection - thank you very much. Hotel staff are often the "make or break" to a hotel's reputation, and I can happily state that Keavil staff are superb. My husband and I had a great three nights stay and we were sad to leave, although we are both determined that we will arrange a return visit soon. Thanks again to the superb staff - you are all absolute stars :-)

    5
    « Excellent overnight stay »

    We were in an executive room, very spacious and comfortable. Hotel was very busy but staff were very accommodating. Bathroom had an excellent shower and overall the whole experience was lovely. Were going to use the swimming pool but had a bit too much wine the night before so didn't try.

    3
    « A 3 star at best »

    Myself and my family stayed here for 2 nights in July 2016 whilst attending a wedding. Considering the amount we had to pay for the 2 nights we were really disappointed with the hotel, it more like a 3 star at best than a 4 star. The hotel is located at the end of a long narrow road, it is driving distance away from shops etc. There is plenty of parking available and free of charge. The mobile phone reception is quite hit and miss. The wifi at the hotel once logged in is ok a bit slow in the evening but this is to be expected, what I found annoying it would not stay logged in, I have 2 devices which required Wifi connection and every time I had to go through the logging on process on both devices even though I checked the remember me box. The staff at the hotel are very polite and helpful. The food was above average I had no complaints here. The function room for the wedding reception was laid out nicely and all the staff working there worked really hard to look after us. Negative points: On check in we went to our room only to find it had not been cleaned after the previous occupants. We found the hotel to be quite grubby and tired looking, it needed a good clean, in our corridor there was a bucket placed to catch the water leaking in. There was building works going on which started around 0830hrs and it sounded like a war zone with banging etc, at one stage I though they were going to crash through our ceiling it was so loud. Although building work has to happen, it would have been nice to be warned by the hotel it was taking place and maybe apologise in advance. On check out they tried to over charge us by £74 and the receptionist was quite adamant that that was the correct bill, it was only after I had to break it down and ask to see the restaurant receipts she realised that there was an error and amended the bill. We would not stay at this hotel again.

    4
    « Great day out »

    My husband and I went to this great little find for a spa and lunch. For a bargain price of £20 each we had a lovely day out - swim jacuzzi steam / sauna and a fabulous buffet style two course lunch or set menu. Food was marvellous and far exceeded expectation. Set in serene setting it was a perfect way to relax- I would highly recommend this venue. There was a wedding party there also and I am sure they have chosen well x

    4
    « The Kingdom of Fife »

    Reception very welcoming. Room good size. Bathroom fittings could do with updating. Great breakfasts with wonderful selection to suit every taste. Bit disappointed with dinner. Only one vegetarian option. Enjoyed the pool Very friendly staff

  • 5
    « Excellent retirement lunch »

    I organised a retirement lunch for a colleague today and it couldn't have gone better. Lovely private room, excellent menu at a very reasonable price with perfectly cooked and presented food. The staff were all friendly and helpful. From the first contact with the hotel they could not have been more helpful. We stayed for several hours after lunch finished and were still made to feel welcome. Our 3 course lunch cost £13 a head. Amazing value. Thank you so much.

    4
    « Room a bit dated, staff and food made up for it »

    Had two nights here on business in the area, usually use Holiday Inn Express but fancied a change. Rate including breakfast and evening meal included was pretty good. Had room 2, a single as booked. Small and dated decor/furnishings but clean and bed was comfortable. Bathroom similar, shower very small and tight by the sink but these are minor gripes. Enjoyed all the meals, special menu fajitas were especially good. Had a swim in the pool and the gym looked good. Definitely will check availability when need to be in the area again.

    4
    « Great hotel in lovely location »

    The room was small but had everything needed including patio door that opened directly onto the hotel grounds which was a lovely touch. The standard of cleanliness was okay: the bathroom could do with a bit more attention during cleaning. The bed was comfortable and I had a good nights sleep. Breakfast was excellent: I was served tea and toast straightaway with the rest available I n a buffet style. The staff were very attentive and helpful. I would definitely return if I was in the area.

    3
    « Venue for a meeting »

    Arriving on a Sunday afternoon in Preparation for a meeting the next day. We did not get an upgrade even though we have the highest tier of rewards membership. The evening meal was average. AS the hotel is well off the road there was no issue with road noise so a good nights sleep was had. The breakfast was pretty average, ordered poached eggs and according to the waitress the chef dropped them on the floor so had to wait on fresh ones. No waffles available and no offer to make some.

    5
    « Whagt a great find »

    Spent an overnight here to save traveling in the morning to Knockhill Cacing Curcuit. Very comfortable hotel with a good restaurant. Our room was spacious, the only downside to it was an ajoining room door which was poorly soundproofed. However as the occupant of the ajining room was quite after about 10.30 it didn't disturb us through the night. Food in the restaurant was very good as was the service apart from a delay in taking our main course plates away. Adjoining pool/ gym facilities were very good. An added bonus is the the hotel is in large grounds which are great for a stroll We would definately stay again but would ask for a room without adjoining door.

    3
    « Lovely hotel, friendly staff, appalling wifi...... »

    Lovely hotel well-situated for all of Scotland's tourist trails and great access to airport and the capital. Staff very friendly and food generally of a high standard. Great gym and spa facilities too. However for one of the chain's superior hotels, with a good number of business users, the poor standard of wifi and telecommunications is unacceptable in the modern age. This lets down what would otherwise be a 4-star experience.....

    5
    « Lovely family lunch »

    We recently enjoyed a family reunion over lunch on a beautiful sunny day recently. The occasion was made even better by being able to enjoy a lovely 3 course lunch, where the food was of a much higher quality than the extremely good value menu may have suggested. I would have no hesitation in going back. Full marks to the staff for good quality service!

    4
    « Five day four nights visiting garden and houses etc. In Fife »

    A group of 24 like minded people with a coach organised to our requirements. Provided by Omega Travel visited a number of gardens, houses, the Falkirk Wheel and the Burrel Collection from the 8th to the12th June. We stayed on a half-board basis and the meals were first class.The staff from the Chamber Maids through the Reseption Desk to the Waiters and Waitresses could not do enough to make our stay enjoyable. I would thougherly recommend this hotel. The only slight problem was the room which we were allocated. It was adequate but could have been bigger.

    5
    « tranquillity and friendly hospitality »

    Tranquil spacious rooms overlooking beautiful gardens . Clean well maintained with extras on the coffee tray I would only expect in the most expensive hotels I have stayed in. The bar is small but friendly and the restaurant serves great quality bistro style food. Breakfast does not disappoint and the pool and gym were great too. We had our wedding there having never visited before and were disappointed by nothing. Our return was to enjoy the facilities on our own this time!

    3
    « Basil Fawlty is alive and well in the kitchen of this hotel »

    elderly parents in a room up steep stairs away from amenities, food orders constantly misunderstood and orders delivered wrongly, ran out of bananas, milk, burnt danish at breakfast, bedroom a furnace

  • 4
    « A couple of issues »

    Stayed here while traveling in Scotland with a tour group. Was generally impressed. However, there were a couple of issues. The breakfast was underwhelming with soggy eggs and inconsistent service. The WiFi was also annoying as it claimed I was logged in for seventy-two hours, but I had to log-in every time. Also, Crossford is pretty small so it would not be my first choice. However, Dunfermline is not too far if you have a car, so that would probably make it easier.

    5
    « Quality »

    Hi This is a by nice hotel. The food was very tasty. Lots of choice for Breakfast. The staff are very friendly and cannot do enough for you. The swimming pool was great. Good location with nice gardens.

    5
    « Warm and welcoming »

    Booked to spend the bank holiday weekend as the location was ideal for my rally driving experience at Knockhill. Overall, first impression was its a lovely hotel with a warm welcome. There were issues on the first night of our stay but the staff reacted in a professional and efficient manner. Would happily stay there again.

    5
    « mmmmh !! ;-) »

    A good choice , for the Park , a large parking , the sport room and this hotel.. The food is good and the service is excellent The bedroom confortable The staff is very kind ... 5 stars for "Etienne" and his staff restaurant

    5
    « Wedding reception »

    Having arrived at this beautiful surroundings for my daughters wedding reception last Saturday the events manager and staff were exceptional nothing was to much trouble for them.The meal was really nice.A big round of a applause to them all.

    5
    « Afternoon Tea »

    I visited Keavil House with a group of friends for their afternoon tea. I have a hearing problem so I booked via email. The response from the hotel was quick and courteous. As one of the party was pregnant and another has several allergies I was easily able to confirm with the restaurant that they could accommodate us. On the day the service was excellent and we were able to sit in comfort and chat. The food supplied was perfect, even with the dietary restrictions, and was certainly in abundance. If I'm in the area again I would certainly go back.

    5
    « Excellent hotel »

    I booked this hotel as my husband had a track day at nearby Knockhill booked for his birthday. We stayed on dinner bed and breakfast deal. Room was clean and bright. Excellent size. Very quiet. I used the swimming pool and gym during the stay which were excellent. Steam room could have done with more steam though. The food was also very good. I found that the staff were very attentive both at reception, restaurant, bar and house keeping and at leisure complex. I requested a late check out which they allowed. Only negative is they advertise that they have a cocktail bar and when I asked to see the cocktail menu I was told they don't do cocktails so I'd suggest they maybe stop using words "cocktail" bar in the hotel info. Overall excellent stay and I would highly recommend this hotel.

    5
    « Elegant country house »

    The hotel is located within an elegant country house with awardwinning food. Huge landscaped gardens and adjacent to a golf course. The cuisine is featured with the finest local products. Wifi free, worked well

    3
    « Okay maybe for one night »

    Stayed after a family wedding the beds were comfy. Couldn't bath the kids as both taps had hot water coming out of them and disgusting black bits coming out with the water. There wasn't any bottles of water in the room either. Wouldn't go back in a rush

    4
    « Two night stay »

    Booked this Hotel online for myself and my husband as it was convenient for a family function. We were welcomed on arrival and check in was efficient, the receptionist was chatty and smiling. Our room was quite a walk from reception but was very clean, spacious and again, welcoming. The bathroom was modern and had a seperate large shower cubicle with a powerful shower, there was also full size bath, toiletries supplied were of a high standard. Our room was on the ground floor and had patio doors to the side garden, no patio area, which was a shame but in hot weather I imagine these doors would be an advantage. Coffee and tea making facilities were hidden away in a cupboard but offered a good selection of beverages. We had dinner in the restaurant and the service was exemplary, the very helpful staff were polite, chatty and very genuine especially the restaurant manager. The food was very good too! Breakfast was also very good and staff again were very happy to help and attentive when required. Lots of choice on the breakfast buffet also cooked to order menu available. Checkout was also efficient and carried out with a smile. The only negative for me was that the bed was a little harde than i like but this would not put me off staying again!. To conclude: Great customer service (Tick in the box for your training program and staff selection Best Western!!) Great Hotel which we would happily revist when we are in the area. Thank you for looking after us so well!

  • 5
    « great place to eat »

    Since February, my husband and I have been visiting the Keavil about once a week for either dinner or lunch. The food is amazing and the choice of dishes superb. The price is also very reasonable for an establishment of this calibre. The lunch menu on Saturdays and Sundays is boosted by a buffet selection that is both delicious and varied. It is also superb value....£13 for a 3 course lunch!You also have the choice of mixing courses from the main lunch menu and the buffet. The restaurant staff are so attentive and knowledgeable, led by restaurant manager, Etienne. Nothing is too much bother for them and they can always assist you if you have special dietary needs. I would not hesitate in recommending the Keavil as a lovely place to enjoy a quiet meal or indeed as somewhere to go to celebrate a special occasion. (There are private rooms just off the restaurant especially for that purpose.) On Tuesday and Wednesday evening, the restaurant has theme nights. The choices on that menu are available as well as the usual evening meal menu. Examples include,Asian, Mexican, Italian, Burger night. Once again the theme menu is usually priced around £12-£15. Very good value indeed.

    5
    « Top Quality Oasis - Perfect for Business or Personal Travel! »

    Superb hotel on all fronts - we so loved our stay. Thank you to all the hard working staff in the restaurant, kitchen, reception, management, housekeeping and health club! Delicious food. Superb warm and friendly staff on all levels (seriously, the most delightful housekeeping staff I've had the pleasure of meeting on all my world travels!). Even with a hiccup in the wifi connection one time, one of the managers stepped in quickly to personally assist and get us back online. The health club facilities are excellent - best range of kettle bells I've seen in a hotel gym, bar none! Loved the sauna and steam room, jacuzzi and large pool! (I'll treat myself to a massage, facial & mani/pedi next time, hehee!) The sleeping rooms are quiet, spacious and comfortable. The grounds are lovely and peaceful with great local walking. What a perfect place to stay while visiting my father in a care home in Dunfermline! I'll be back many times! Two thumbs way up. xxoo

    4
    « Great Staff »

    I would like to thank the staff for there help when im staying here no mater what myself or any other work colleagues require we get it without any fuss. In particular Sam and the reception team always go that extra mile.

    5
    « Family stay and wedding »

    I booked the keavil for our wedding on 30th April 2016. Myself and family stayed on the Friday night and we had our evening meal the the restaurant. This was included in our hotel price and the meal was delicious plenty of choice and we all had a 3 course meal. We sat in the bar after words and had a relaxing few drinks. All staff friendly and welcoming. Breakfast was a buffet with a choice for everyone cooked or cereal etc all delicious plenty to choose from this was the same for both mornings. Our wedding day was was just wonderful it ran to click work thanks to our wedding coordinator Craig, the wedding meal was delicious all 120 guests commented on how they enjoyed it including the vegetarian options commented how delicious there meal was. The wedding package is well with the money it took a lot of stress off me in the day knowing Craig was there to help. I would highly recommend the keavil house hotel for a luxury stay or if you are planning a wedding you must check this hotel out. I will be back for stay soon.

    5
    « Maria Taylor »

    Hi my husband and I stayed on Saturday the 23rd April with my son and his girlfriend for his birthday.its the second time we've stayed here I love this hotel the staff are lovely the food's great and everything is clean so relaxing .we will be back .

    5
    « So quiet and restful here...it was delightful! »

    I was here with a group touring around the area with VisitScotland. They picked these wonderful little hotels for us to stay in and this was a delight. Set on 12 acres of landscaped gardens it was a treat to walk around and take in the beauty of the mature trees and bulbs brightening up spring. The hotel is spread out on two floors and even without a lift your luggage has help from the staff if you cannot manage. The rooms are large and have all you could want including free wifi, comfy beds and tea and coffee making along with some really nice special treats. Housecoats too as well as safe, iron and board. A view to the gardens and if you are lucky you will see the pheasants. We enjoyed dinner and breakfast and both were lovely and filling. There is also a heated indoor swimming pool, spa and gym. I can see why this is such a popular spot for weddings. I also really appreciated the coffee and tea available right at the front door in the morning....and the newspaper...and the staff here, they are just super nice people!

    4
    « Golden Wedding »

    Morag Durie and all the staff made our evening special. They were all courteous and attentive and nothing was too much trouble. The Cardroom Restaurant was just right for a small family gathering. Everyone thought the meal was beautiful.

    5
    « A delightful stay at Keavil House »

    An overnight catch up with friends was made extra special by our visit to Keavil House. We were all upgraded to superior room and they were absolutely beautiful. Tasteful decoration, clean and comfortable. The restaurant food was delicious. The staff were attentive and helpful. Excellent amenities, in the spa and the sitting areas have TV and internet access. Highly recommend this gem of a hotel.

    5
    « Holiday break in Scotland »

    Decided to spend our 6 day break in Scotland in a hotel close to Edinburgh and picked this hotel based on the reviews given. We were not disappointed as it was as good as the reviews claimed. Our room was a good size overlooking the garden on the first floor. Surprised though by a lack of lift. The room was very comfortable and clean and the excellent work by the house keeping staff each day kept it that way. Breakfast was very good with a large selection of both hot and cold food and again the staff were very helpful. Only used the bar once to order food on the first night and service was slow but the food was fine. The hotel was situated just outside Dunfermline with quite a long winding road down to it. It is situated in very pleasant surroundings which makes it popular for weddings,etc. One thing to look out for is the pheasant family who patrolled the garden below our window looking for the occasional treats thrown by guests. A great base for exploring the surrounding areas such as Edinburgh, Striling and Dundee. Would definitely stay here again.

    5
    « Mums birthday - afternoon tea »

    I would just like to say my mum and i had a lovely afternoon at Keavil yesterday for her birthday! I booked afternoon tea for the both of us! I mentioned on the phone that one of the parties was vegetarian and what a great surprise when the sandwiches showed up. A plate each full of sandwiches and each were full of fillings and very tasty and fresh! Will defo b back again! Cakes and scones were amazing!! The waiter was very attentive and made sure we were okay from the moment we got there!!

  • 3
    « Great WiFi & Restaurant but the bed I stayed in needs replacing »

    I enjoyed the country house feel to the hotel and the WiFi was top notch! I had a very nice meal in the restaurant, Haggis followed by Shepherds pie and it was delicious. Overall the room quality was pretty good, the only issue I had was with the bed. I stopped in room 111 with a massive king size but it looked considerably worn on first appearance. Basically the bed was bowed in on either side where people had slept over the years, woke up feeling stiff which doesn't usually happen. Overall a great hotel but the bed needs sorting.

    4
    « Amazing Staff »

    We had booked a number of rooms for a 2 night weekend family celebration. The service in all areas was first class. The quality of the food both for breakfast and dinner was good. Good complimentary leisure facilities which were not busy. 2 miles from the centre of Dunfermline. Freindly hotel well worth a visit.

    5
    « Birthday lunch for large party »

    The food was excellent and reasonably priced, the staff friendly and helpful and I was especially Impressed by the goodie bags for the children and the personalised menus with my mother's name on them. The serving staff coped really well with 5 noisy and energetic kids whilst they were trying to serve food! We will be booking again next year. Thank you Ann Wallace

    4
    « Fife base »

    Spent 3 enjoyable nights with my young family during spring break. Large family room, with king size bed and two sofa beds for my 6 & 3yr old. Stayed on a B&B basis, with buffet breakfast offering a large & varied choice. Nice swimming pool & gym opposite main hotel building. Great base for exploring the Fife coast, with all staff we met being very friendly & helpful. I would mention that the lounge area could do with some renovations as looking a bit tired in places. Also, outdoor furniture could be replaced as a bit worn. Overall, a nice hotel with pleasant staff and good location.

    5
    « A perfect stay »

    It is very seldom that I can say that a stay was perfect but this one was. The room cleanliness and maintenance were exceptional and the bed could not have been more comfortable with feather or polyester pillow options. The décor (modern) pleasant. The staff , without exception were friendly and very professional reflecting the competence of the Manager. The food was excellent at night and there was a buffet breakfast. The Leisure Centre pool could not have been better. The hotel itself is very modern rather than 'Country House' but beautifully situated in parkland. While there were two weddings on Saturday they did not take over the hotel and we were not at all crowded or disturbed.

    4
    « PEACEFUL LOCATION & GOOD AMENITIES »

    Great, quiet location and a fantastic pool/fitness centre available to residents. The staff were all very polite, friendly and helpful. My 'standard' room was of a reasonable size and the housekeeping team kept it at a very good standard throughout my stay; the staff are the stars of the show! Excellent breakfast. A large selection for a full Scottish from the hot buffet plus additional choices to order (smoked haddock/salmon etc). Also plenty of cereal & fruit choices with lovely Scottish breakfast rolls available in addition to other bread choices. I found dinner to be not as enjoyable, I always worry when I see a huge selection on the menu, less is more? Essentially there was nothing wrong with the produce, but exceptionally crowded main course plates lead to an unappetizing appearance for me, plus there were too many 'skinny chips' around which reminded me of a fast food outlet! Overall though I really enjoyed my stay and would certainly recommend the hotel to friends.

    3
    « Friday meal »

    Visited here after reading others reviews. We will never be back here for a meal in the "lounge"! we were seated at a small pokey table in the bar area and ordered vegetable crisps and mayo- these were broken in small pieces and tasteless, we both ordered the omelette which was exactly that an omelette with the tiniest salad thing, needless to say we were both still hungry, the bill was £40 which included £7 for a large rose wine. I have to add it is £14 for an omelette.

    5
    « Daughters Wedding »

    Sincere thanks to all staff at Keavil House who looked after us so well over the last 2 days, nothing was too much bother. Everything about our stay was amazing, from our lovely family meal on Friday to my daughter and son in laws wedding yesterday. Big thanks to our wedding specialist Nikala who could not do enough for us. Fabulous time.

    4
    « Very helpful staff »

    I was just using the hotel as a base for a couple of days for a business trip. Very efficient and attentive staff, with a nice atmosphere, The facilities were found to be good, plenty of parking, a nice restaurant and Bar. I would happily use the hotel again.

    3
    « 2 day break »

    The room was very nice and our reception on arrival was pleasant . There after constantly overheard staff talking about imminent " inspection " At the time of booking we inquired about problems we might encounter because of a garlic allergy .and were advised the kitchen would be made aware . On the large menu, on the first night there was one dish per section that was applicable . One was soup and the other two were fish . On the second night , with the same menu , the soup had been replaced with a garlic based one ! . During our stay , our recently resprayed car was scratched by a white van . Even though we had parked in the front row in the hotels car park the C.C.T.V. camera could provide no identification of this vehicle . We do hope the inspection well ! .

  • 5
    « Comfort and class »

    Can't find anything bad to say here. The bed in my enormous room was a vast uncharted tract of comfort, and the only bed I've ever slept in that matches the wonder of those Hypnos ones they have in Premier Inns. The food was excellent, the room service fast, the breakfast was pretty darned good, even the lounge music in the - well, the lounge - was pleasant to listen to. And I can report that they're using LED light bulbs, which means they're the greenest place I've stayed in yet. I had a chat with several of the staff, and they're all pretty nice folk. I reckon you're getting good value for money here.

    4
    « Friendly staff. Excellent breakfast. »

    Stayed here for 2 nights during the school Easter break. All staff were really pleasant & friendly. Pool & sauna (in a seperate building) were nice. Only used the hotel restaurant for breakfast which had plenty of choice on offer & was really tasty. Stayed in one of the family rooms - the main bed was comfortable. Shower pressure wasn't great. Furniture in the room we stayed in could do with being modernised. Good level of cleanliness. Overall a pleasant stay.

    5
    « Very comfortable »

    We stayed just one night at Keavil house , using it as our base for a family wedding on April 2. I booked,2 executive rooms (one with an additional bed for my grandson) and were able to check in and change prior to the ceremony. Staff were incredibly cheerful and helpful and arranged taxis to the wedding venue for ourselves and other family members. Our rooms were spacious and the beds were extremely comfortable which ensured a good night's sleep. We would certainly stay here again.

    5
    « Relaxing Easter Break »

    Fantastic 3 night break over Easter with our grandchildren aged 19 and 9 yr old, lovely clean, comfortable hotel, staff were very friendly and helpful. When booking we were told we could have ajoining rooms which was perfect for us, so we will always ask for now. Nice comfortable seating area in rooms, rooms kept very clean and tidy. Breakfast and evening meals were well presented and tasty, we ate in the restaurant all staff were polite and efficent. We all enjoyed the Swimming pool very clean and warm. Hotel well situated reception staff gave us very helpful information about bus routes and best train stations to use, which we used both saving having to drive everywhere. All of us enjoyed our stay and sure we will return as still a lot to see in the area. Thank you to all your experienced staff for our enjoyable stay.

    5
    « Lovely Hotel »

    Cracking hotel with all the facilities you would want including spa/pool etc. Rooms were all clean , comfortable and had the usual tea/coffee making facilities. Staff were all very pleasant and accommodating. I have never had a bad experience with this chain before and glad to see this one matched the others I have stayed at.

    5
    « Easter Break »

    Cavil House didn't disappoint. Mum, Dad and Eden along with Granny and Grandad had a great 2 night break. The facilities are excellent, with the pool being nice and warm and the cleanliness of all the hotel and facilities was excellent. Our best bit is always the food and again this was excellent, can't fault the value for money for the whole weekend.

    5
    « Nothing was too much trouble »

    I chose this hotel after reading the reviews on Tripadvisor and I have to say we are not disappointed, due to being a light sleeper we asked if could move room due to a noisy heater in the next room, the staff were amazing and within 5 minutes we were moved with the minimum of fuss. In addition the facilities were very good, the room very clean and the food in the bar excellent.

    5
    « March 2016 »

    The staff at the Keavil House are both friendly and kind. I travelled to the hotel with my rugby team and they were very accommodating to our large group. We also had many meals in the hotels restaurant which were all excellent with very attentive staff. The hotel is also kept very clean and the general grounds are well-kept.

    5
    « Superb service and amazing staff »

    I recently stayed at this hotel with my team, and the experience was amazing! The staff went above and beyond to ensure our stay was nothing but extraordinary. The rooms were clean and had all of the essentials. The shower's temperature control was a little bit finicky, but that is the only negative thing I could think of! The hotel grounds were beautifully kept and the pool/fitness centre was a huge bonus! The restaurant's meal service was wonderful, and they always went out of their way to make sure everybody's dietary needs were met. The friendly staff and wonderful atmosphere made for an extremely enjoyable experience and I would return in a heartbeat!

    5
    « Fabulous Hotel »

    The Best Western Plus Keavil House was superb. The staff were excellent and accommodating. The food was delicious and it was great to get a taste of the Scottish culture. The landscape surrounding the hotel is exceptional and the rooms were pretty neat. The pool and gym facility were immaculate and heavenly to use. I hope to return next year with my family to show them how great it was! Shoutout to Etienne for being so welcoming and helpful.

  • 4
    « Nice staff pity about the toilets »

    Stayed over night for a concert and must say that we were impressed.The staff are lovely and friendly and the actual grounds looks great.Our room was functional however the toilet was poor and although there was a notice to say they were having trouble you would espect that it would do the basic.The liesure place that you are allowed to use is clean and again the staff are lovely.We would definitely go back but maybe to a suite this time.

    4
    « An enjoyable stay »

    We spent a very enjoyable 3 night stay at this hotel, our room (no 11) was spacious, comfortable and very clean, there was some noise from the function room below due to a party and a wedding, however these did not affect us too much and we slept well in the very comfortable bed. The shower is a bit temperamental and we could not get the phone to work but all in all a good room. We ate in the restaurant on 2 nights and the food was delicious, breakfasts too have everything you could want and the ingredients were very tasty. The staff were attentive and looked after us very well ( thanks to Shioban). We did not use the spa so cannot comment on the facilities. We visited Dunfermline - small Saturday market - and Edinburgh (for the Rugby) A really good place to stay and we would definitely book into the Keavil House in the future.

    4
    « Highly Recommend »

    Stayed for one night as attending friends wedding. Check-in was 2pm with wedding a 2.30pm pleased to say we were able to get into our room sooner. Staff were very helpful. Room was very spacious with tea/coffee facilities; toiletries and towels supplied only downside was the fan in bathroom took forever to switch off and I could hear the one next door also which interrupted my sleep! Room was also very warm even though I turned radiator down and opened window. The canopies and dinner at the wedding were very good, however the buffet at night was a bit of a let down with the sandwiches being hard including the fillings. However I would definitely consider staying here again

    4
    « Business »

    Set in nice surroundings, with an onsite leisure centre. Very good food and service. Lounge very comfortable. Nice selection of whiskey. Easy commute to Edinburgh and surrounding areas. Ideal for a relaxing break.

    5
    « Wedding in Elgin Suite »

    Just enjoyed a fantastic wedding and overnight stay at this hotel! Everything was well organised! Lovely canopies ! Meal was tasty & everyone at our table agreed! Venue was so tastefully decorated & the disco at night played great music to dance the night away! Breakfast selection & service were great!

    5
    « GOLDEN WEDDING CELEBRATION »

    A very comfortable and well run hotel with excellent friendly staff.Excellent food and relaxed surroundings for all ages and Spa for those who like to really unwind and the party was great so ideal place for that special occassion

    5
    « Highly recommended »

    We were a party of 8 family members celebrating a 60th wedding anniversary, this was our first visit to Keavil House Hotel and were made to feel very welcome by all the staff. The exceptional care and attention to detail made our two night stay a time to remember and nothing was too much trouble. The restaurant staff were attentive to our every need, the quality of the cuisine was of a high standard. Rooms were very spacious, cleaned each day and offered a wide range of services e.g. tea, coffee, wifi, Bluetooth, radio, telephone and Sky TV. The leisure facilities were also of a high standard which were included in our negotiated price. We would definitely return to this hotel again.

    4
    « They know how to host weddings »

    Decided to stay overnight after friend's wedding which was at the hotel. Booked an executive room which was lovely. Spacious, huge comfy bed, great facilities. Very speedy free wifi which is always top of the list. The only thing was that the room was very warm and no air con. Switched heating off and opened a window but with curtains drawn it didn't help. Breakfast was lovely with quite a choice. The staff were all working hard and very pleasant. The wedding was lovely and the surroundings were lovely.

    5
    « enjoyable stay »

    We enjoyed our 2nd stay at this hotel. We stayed in a family room. Very spacious, clean room. Enjoyed the leisure facilities. Staff very friendly and helpful - nothing is too much. Have recommended to friends and will be back again soon

    4
    « Lovely staff & great stay »

    Excellent staff from start to end, pool reception staff were lovely and found out our rooms were ready early while we had our treatments with Anne which were great and I would high recommend...check in staff were brilliant and we had a lovely lunch in the bar, food and service 5 stars. Rooms are big and beds are comfy...breakfast was fantastic. We would definately stay again my only negative is the pool has swimming lessons and was more like a public pool area than a relaxing spa area - otherwise would have got 5 stars :)

  • 4
    « Great Hotel »

    I stay here 3 nights a week with business, the staff are so helpful & its like just being home.. The staff always go the extra mile and the gym facilities are great. I would highly recommend this to families the scenery is amazing..

    5
    « First Class »

    Excellent Hotel the Manager here has definitely got it right.The staff are extremely polite pleasant and helpful and the hotel is spotless throughout we would not hesitate to recommend Keavil House and look forward to a return visit.

    4
    « Excellent choice »

    This hotel is set in very large grounds. Check in was quick staff very polite and efficient. We were allocated room 39 very large room was bright and clean we were impressed. We went to the swimming pool, staff were very cheerful and helpful. Changing rooms were clean. Showers were nice and hot. Pool very nice. Evening meal was very good. Restaurant staff were very helpful, efficient and polite.Breakfast was superb.

    4
    « Friendly, efficient staff. »

    Stayed here for one night but as we were going to a family night out in that area we didn't eat in the restaurant that evening but the buffet breakfast was very good. Fried eggs to order so not left lying on the hot plate. All members of staff were smartly dressed and very friendly. Our room on the ground floor was clean and tidy and bed appeared to be comfortable until trying to sleep on rock hard pillows. Most hotels have one soft and one firm pillow for each person but all four pillows were too hard and too late to ask for them to be changed. Extractor fan in bathroom very noisy. Pool and steam room good and changing room clean. A lovely hotel but minor touches could improve it to a higher standard.

    3
    « Dirty »

    We stayed for one night in a family/executive room, no.14. The room was a good size, bed comfy. Pillows hard as concrete! The bathroom floor was dirty, dusty behind the door and I spotted the odd hair dotted around! Clearly had not been cleaned in a while. The toilet was dirty behind the lid when I closed it. For a 4*hotel I would expect water in the room, I was told it wasn't included in an executive room! In summary I think the manager needs to oversee cleaning as a priority and also expect the odd request for water! The reception staff on the whole were very pleasant. Breakfast was a buffet of hot and cold items which was very nice. I should've remarked on the bathroom on checkout, and I usually do but our lift was waiting for us!

    2
    « Nice hotel terrible service »

    The hotel and facilities are lovely. We spend a night at Valentines weekend this year. The dinner was included and unfortunately the service let everything down. We were brought other diners meals on several occasions, had to ask where our food was a couple of times and also were apologised to because they didn't expect it to be so busy? I was very confused about this because it was Valentines weekend and obviously a poor excuse. I do have to say though when we did eventually get our food it was delicious. Staff over friendly and overall not the romantic dinner we were expecting. Breakfast buffet poor.

    4
    « Good Hotel, Great Staff! »

    Enjoyed a lovely overnight Valentine's weekend stay. Comfortable, spacious room. Excellent food, great pool and spa facilities and friendly, efficient staff. Huge breakfast buffet - hot and cold choices with made to order options also. Highly recommended!

    5
    « Loved the spa and breakfast!! »

    We only stayed one night but made full use of the amazing pool, steam and sauna rooms. The relaxing break was just what we were after and we weren't disappointed. Friendly staff and nice little touches set this hotel apart from others we have visited. Room was spacious and comfortable. We were particularly impressed with the breakfast options, with made to order selections aswell as the vast buffet. The service we were given was excellent (especially from the young waitress who had a constant smile on her face and natural willingness to help). We will definitely be back and would highly recommend this hotel to anyone.

    5
    « Simply Wonderful »

    I stayed at the Keavil on Friday 19 February 2016.I had previously stayed in July 1996 for a wedding. I was thrilled to return and find that standards are of paramount concern to the general manager and his staff. On arrival, I was immediately offered an upgrade to an Executive Room which was in itself a generous offer . The room was spacious, well stocked and the bed was very comfortable. Breakfast was plentiful and varied. There wasn't one member of staff that I encountered who wasn't friendly or helpful. I am considering my return visit. Thank you to the team at Keavil for making my stay so pleasurable

    5
    « Very pleasant stay »

    Had a lovely relaxing evening , in spite of it being a business trip . Room and facilities were excellent with a view over the hotel gardens. The leisure complex was an added bonus . Would definitely stay here again . Nice walk in the hotel grounds too, more time there would have been a bonus !

  • 5
    « "Lovely wedding venue" »

    Had a fantastic day at friend's daughters wedding. Elgin Suite was a lovely setting with good sized dance floor. Meal was really nice, food tasty and piping hot. Excellent service from Nikki and her team -special mention to Mags for her pleasant demeanour and attentiveness. Would definately recommend to anyone looking for a wedding venue.

    4
    « Great dinner »

    A valentines dinner which we both really enjoyed. A great setting in a lovely looking hotel. We were met at the door and shown to the dining room. The service was very friendly and efficient, and the food was delicious and good value. Afterwards there is a comfortable lounge to sit and relax in. A really enjoyable night.

    4
    « Ideal business hotel »

    Stayed overnight with work and it was as good as usual. Rooms are clean and spacious and the restaurant has a good choice of excellent food. Breakfasts are really enjoyable and if you feel the need to exercise there is a gym and pool in a separate building beside the hotel. If you're looking for a good venue for a conference, workshops or meetings then I would thoroughly recommend this hotel. The staff are helpful and friendly.

    4
    « Good overnight stay »

    We stayed overnight after a wedding reception. The room was comfortable and more than adequate for my husband and me. The staff at breakfast couldn't have been more attentive and pleasant. Even the receptionist was extremely friendly. We will definitely recommend Keavil a House. Well done to the management, they certainly have their act together with their staff training.

    4
    « Highly recommend »

    We would recommend this hotel to anyone , we attended a wedding, which went swimmingly thanks to the staff and the food was of an excellent standard. The gym and pool are fantastic too. We had a family room which was a good size, the beds were very comfortable and everything worked. Shower could have had hotter water but the staff said it was due to everyone using it on that day.

    5
    « Overnight stay Christmas present. »

    Had a lovely time at this hotel. Rooms very comfortable spotless clean, food excellent, staff lovely. Woul definitely return to the Keavil House Hotel. Had a lovely dinner in the restaurant and a free complimentary glass of wine because we had pre booked.

    5
    « Extremely helpful managers didn't make a meal of my tardiness »

    I arrived at the restaurant with only minutes to go before it closed. The manager couldn't have been more helpful and without any fuss or chastising simply took my order and kept staff around until I had finished my meal. Top marks!..................

    5
    « Lovely night away, lovely staff »

    Had a lovely overnight break away here. Were given a free upgrade to a superior room after mentioning a minor gripe with the room to reception. The receptionist and duty manager were both lovely, very friendly and professional. Room was lovely, great size looking on to garden. Had a bite to eat in bar lounge in evening which was nice and reasonably priced. Breakfast was included for us and was buffet style with an excellent choice, and again lovely staff. Leisure suite was also visited, great size pool and spa for the size of the hotel.

    5
    « Keavil House the Best and friendliest Hotel. »

    Attended a Wedding in January. Never stayed in a Best Western before but will definately try them again if all their Hotels have staff as friendly, and helpful. Apart from the wedding meal which was excellent we ate there the previous night and I cannot fault the Service or Food. Breakfasts were also tremendous. Only drawback was a dearth of good beers or at least to my taste.

    5
    « Excellent accomodation and service »

    We stayed for one night and had a very enjoyable experience, the service was excellent, hotel was comfortable and relaxing, and the food and service in the restaurant was the best ever for us, breakfast too was excellent with a buffet style selection of both hot and cold dishes, plenty of parking and loads of outdoor space for walking and getting some fresh air

  • 5
    « Excellent accommodation »

    I stayed here about 14 months ago and only gave 3 out of 5. This time was a much better experience. I stayed in an executive room. It was fantastic, very clean & tidy with lovely little luxuries like filter coffee pots, bottled water, oat biscuits as well as shortbread biscuits. The bathroom had little extras too, including luxury toiletries. As well as bathrobes and slippers. The bath itself was very big and lovely to soak in. I had my evening meal in the bar which again was great. All of the staff were polite & professional. One very minor suggestion rather than complaint. There was apples and sweet mince pies on the reception desk but no sign to say how much or if they were free. A definite return quicker than 14 months next time.

    5
    « Great stay & wedding day »

    We booked one of the Whirlwind Wedding Packages to get married in Jan 16. From the very start we were made very welcome and relaxed. Craig, our wedding coordinator, was fantastic. He was very helpful with all my queries, which i had a lot of. All through the lead up to the wedding he kept us on track and he even managed to get us and our families organised on the actual day of the wedding (a small miracle since we kept flitting between different rooms) . All of the staff were fantastic and friendly and helpful, we cannot praise them enough. Our wedding breakfast was delicious, and the evening buffet was equally as tasty. Everyone of our guests thoroughly enjoyed themselves and commented on how well the day/evening went. Our room set up for the wedding breakfast was exactly as i had planned, they did a great job of setting it all up. I also had quite a few of my family come up the night before the wedding and Craig organised a private dining room for us all for our evening meal. We also made good use of the spa facilities. We would highly recommend the Keavil House Hotel as a wedding venue, or even just for a break or meal.

    5
    « Great place »

    Styed for one night and i received a warm welcome and everyone is so helpful. had a problem with my shower and that was fixed within 5 min - perfect service. it is definitely a place to go and see if you are around edinburgh

    5
    « One day only experience »

    I, with other members of my family attended my youngest son and his bride's wedding at the Keavil House hotel on the 23rd January 2016, On arrival we were made welcome by the lovely reception staff and from then until we left after lunch on the 24th Jan. the attention and courtesy we were shown was exceptional. The wedding dinner and service was superb and speaking as a previous hotel owner I could not fault it. The room I had (deluxe) was spacious and modern, and very importantly the bed was very comfortable. The management staff took a personal attitude to all the guests and when my daughter mistakenly asked the general manager if he was serving coffee in the breakfast room, without hesitation he simply poured the coffee and brought it through to the reception area, when I told her he was the GM she apologised and he dismissed it it totally as being of no importance. That is something to be recorded in this day and age by lesser staff members. I went to watch some of my family swimming and spending some time in the spacious and well equipped health centre with an adequately sized swimming pool, we did not have a chance to see the grounds or any other services which the hotel may provide.

    5
    « Great value, lovely food. »

    Stayed here with friends for a spa break on one of the deals. Hotel lovely and spacious and most importantly clean. Room spacious and has everything needed. Staff very professional and friendly, nothing too much trouble. Food was fantastic in the restaurant, would definitely recommend. Spa and leisure facilities great, has everything you need. We also had a few treatments and it was just lovely. Would recommend here, especially if you take up one of the offer, fantastic value. It's a bit out of the way and we didn't leave the hotel, but if you are just looking for quiet away time with fab food and great service, then look no further.

    3
    « Mr Bremner »

    Hotel was ok. Room (36)was nice but there was a constant drone coming from a pump or a compresser which was annoying.also had problems connecting to wifi asked reception for help but she told me she didn't no anything about the wifi.

    5
    « Another great Hogmanay »

    This was our seventh consecutive Hogmanay stay at Keavil House and once again, the quality of the Hogmanay celebrations, the hotel facilities and the staff were excellent. This time we stayed in a room in the old part of the building which had a lounge area and the bedroom as well as a well appointed bathroom with a shower instead of a bath. The toiletries provided are lovely and the towels during our stay were lovely soft fluffy white ones. The bed is extremely comfortable with nice linen. Food at Keavil House is always first class with plenty of variety, some of which is locally sourced. As always though, the greatest asset of Keavil House is the staff , many of whom have been there for years. They all go the extra mile to ensure that guests are made to feel comfortable and welcome. Would we go back again ? Oh yes, already booked for a stay later in the year and our room is already reserved for Hogmanay again.

    5
    « Another Great Event »

    We have held an Awards Dinner at Keavil House Hotel for 3 years running now and they do a fantastic job. Everyone from the hotel involved in the set up could not have been more helpful, from the General Manager right through to the Maintenance Manager. On the evening Nicola took good care of us and ensured service was slick, helping us to finish the formalities of the evening ahead of schedule, which gave attendees more time for partying afterwards. Thank you to a very professional, friendly and helpful team - hopefully we'll work together again in 2017!

    4
    « Friendly and appealing »

    The staff are what makes the hotel. They are extremely friendly and try their best to sort out any issues when they happen. There have been a few issues and some people would be put off by this but they do there best under the circumstances. On the whole the hotel is very good and is an enjoyable stay

    5
    « Winter break »

    We have just returned from a weekend in Keavil House Hotel - just what the doctor ordered after a hectic festive period. Room was clean and comfortable and staff were very friendly and helpful. We ate in the hotel restaurant and the meals were delicious. We also made full use of the gym and spa facilities, which were excellent. Hotel only 2 miles out of Dunfermline, and spent a nice day at the shops. We will look forward to a return visit. John, Glasgow.

  • 5
    « Highly recommend a visit. »

    One of the nicest hotels I've visited. Felt very welcomed from the moment I arrived. Staff are very attentive and very well trained. Would highly recommend dinner in restaurant, food was delicious!! Value for money is excellent. I will definitely be back!!

    4
    « Winter weekend break »

    Comfortable hotel. Well placed for exploring Dunfermline and local area. Excellent restaurant. All staff friendly and helpful. On arrival room was cool and heating not due to go on until 5pm. Reception provided portable heater and room heated quickly. After dinner on the Saturday lounge area cool. As the weekend weather was cold and wet it was surprising that not all areas were well heated.

    5
    « Wife's birthday treat »

    Stunning hotel with great service,the staff were very helpful,the rooms were fantastic , very modern and roomy , can't fault it , highly recommend, The restaurant was really nice , the evening meal was 5star , and the breakfast was better ,all in all I would definitely go again.

    4
    « Hogmanay Hoolie »

    Well done Keavil House Hotel your Hogmany Hoolie was indeed a very well organised and executed three day event , on arrival Wednesday 30th December we were welcomed in with a lovely high tea ( scones were amazing) , and friendly staff my room was no 10 which was a large room and very comfortable unfortunately I think next to some staff rooms which made it rather noisy in the early hours . The food over the three days was exceptional if anything the portion control needs reigned in but I'm sure not everyone thought so , breakfast menu had everything on for all tastes and it was always fresh , new year day brunch was a bit of a shambles staff wise not sure if they were relief staff or had came on shift straight from a party but there was no coordination and requests for tea and toast were taken and promptly forgotten !! Also no lunch service or even sandwiches on offer we were told "we are closed"!! , brunch was available until 1pm but with the average age being 50+ most had eaten by 10.30 and ready for a snack at 2pm so we had to go out for something to eat . The events themselves were great nights everyone enjoying the food/dancing very good atmosphere , on Hogmany the event was in the larger of the two function rooms which was only accessible by leaving hotel and walking down an unlit path with lots of pot holes , bad enough when wearing high heels but some of the guests where elderly and one had a walking frame .this same lady was looking for a seat in the lounge area but was told the empty seats were reserved and to go ask the bar man to get her one by a member of staff ( did I mention the lady had a walking frame !!!) this was probably the point for me when I thought maybe some customer service training was needed . All in all though well done I hope the few points I've made are taken as constructive criticism , having worked in the industry I know these are very easy fixes .

    5
    « New Year 2015 »

    My friends and I had a fantastic New Year, from the mo net we arrived the staff couldn't do enough for us. We had ungraded to an Executive King double and we weren't disappointed, very spacious with lovely pinchable toiletries, there words not mine! The Hogmany Hoolie was fab, food, band, all fantastic. The race race night on the 1st was a bit more chilled but such fun. Breakfast delicious. Need I say more, we will be back!

    5
    « Another great New Years Package »

    This is our second visit at Keavil House for the New Year package. As with our previous visit we had a great time. There were 5 of us in our party and we received a warm welcome from reception staff. Craig was in reception greeting guests who were arriving and the General Manager Alistair also joined him to welcome us back. Our rooms were large and well appointed, afternoon tea was laid on for the first and second day,the food at breakfast and evening meals was plentiful and freshly prepared. The Gala Dinner and dance on Hogmany was really nice with a great band the dance floor can get crowded at times however this should be viewed as lots of guests joining in and enjoying themselves. To summarise we thought the accommodation package was good value for money and we will be delighted to return. Our thanks go to hotel staff staff all of whom were extremely friendly and helpful Well done

    1
    « Unhelpful staff, cold rooms, over priced drinks....avoid »

    Stayed for 2 night....not a place i can recommend Im afraid. Windows let in cold wind, frames swollen so they dont shut right, over price bar and restaurant, reception staff 'having a bad day' so couldnt deal with my complaint about windows!! Room not very clean either.

    5
    « Hogmanay Hoolie 2015 »

    A fantastic night (again) at the Best Western Keavil House Hotel Hogmanay Hoolie. This is the 3rd yr we've been there as a family (10) and another brilliant night. Food was excellent, staff were first class and fun with it, ceilidh band were great explaining all the dances and taking part when required (as did the staff to make up numbers), disco after the bells was fantastic, Bill played all requests and great party music catering to all age groups in the Elgin Suite. Needless to say we have booked already for 2016 and will be visiting Keavil House in between times for lunch and dinner, maybe even the cheeky wee weekend :-) Highly recommend this Hotel to anyone as either a base for sight seeing or just a relaxing weekend making use of the spa facilities, or as a fantastic wedding venue. Many thanks to all the staff & managers who made our night out so special to us as a family. Can't wait until 2016 Hogmanay Hoolie

    5
    « Amazing hotel and many amazing memories »

    In 2013 I proposed to my girlfriend at Midnight at Keavil House Hogmanay Hoolie she said "YES". So on the strength of an amazing night with excellent service from the entire staff team we decided to book our wedding at Keavil House for the 31st December 2014. Our guests all checked in for the Hogmany package breaks taking full advantage of all the hotel facilities. Our ceremony was held in the wedge-wood room a perfect venue for an intimate wedding. We were then treat to canape's and champagne in the club room again the excellent and attentive staff team ensured our wedding was perfect in every way. Big thanks to Nicola the wedding planner. On the evening we all attended the Hoolie in the Elgin suite a perfect night was had by all of our wedding party. This year we return to celebrate our 1st Year Anniversary see you all at Hogmany Hoolie 2015. Thank-you Keavil House

    5
    « Amazing hotel »

    Arrived to friendly staff and a wonderful atmosphere. Rooms spacious and very modern. Pool was fantastic as was the jacuzzi, steam room and sauna. Food was out of this world. Would definitely recommend this hotel 5 star

  • 3
    « Party Night Friday 18/12/2015 »

    Keavil house hotel. Went to Christmas Day lunch for two 3 years ago, good meal, well presented traditional style turkey with all the trimmings on a 14 inch plate. So I had no reason to refuse an invite to a party night with about 30 others on the 18/12/2015 . Tables well presented seating 8 to a table. Choice of menu, turkey, sea bass, or some sort of ricotta for mains, with Christmas pudding with a white sauce or a chocolate sort of mousse for dessert. No starters apart from a roll and butter. The meals were served approx 15 mins after order. What I was presented with was a 10 inch plate ( or thereabouts) with a piece of fish with what looked like pesto sauce beside it together with 3 boiled potatoes and a generous spoonful of carrots! ( ie. No roasties, green veg, etc). It reminded me of meals that I see in a large company's subsidised canteen or a hospital restaurant.( which I use quite frequently when visiting). The fish was edible as were the other trimmings however the quantity was way below what I expected from this hotel. My opinion was mass commercial catering and it looked like it using the minimum one could get away with with hopefully no complaints! A fair amount of scraping off was carried out by the waiters when collecting plates from all tables. I opted for the Christmas pudding. This was of the type that was cut from a slab. Reasonable but a bit dry. I had forgotten about the 'white sauce' till it was pointed out to me by the person sitting next to me. This was a drizzle on the plate before the dessert was placed over it. The lady next to me asked the waiter if there was any cream available as her dessert was a bit dry? He went to check and came back apologising that there was none! Another male diner asked another waiter the same question. He came back with a jug of cream and put it on the table. All of used needed it! Teas and coffee served!! One waiter came round and he poured the coffee, no problems. Another waitress came and gave one diner on request a decaff tea. The rest of us waited for normal tea. We never did see that waitress again ever. After about 5-10 mins we asked another waiter about tea. He returned with tea apologising profusely. I said" it's not your fault"! Oh, I forgot to mention the Christmas crackers! These must have been sourced from Poundland as they were the cheapest of the cheap. A paper hat, too small to fit a head but one could balance it on top, a piece of paper with a sad joke and a tiny plastic totally useless frog! It would have been better not to have put these crackers on the table in the first place as they lowered the tone of the meal still further. After that experience, music by a DJ followed where dancing could take place . One table of diners left early presumably to go and get something else to eat! My comments are similar to others attending so it is not just me. No point in complaining to the waiting staff, it wasn't their fault. This is a corporate policy management Issue and needs to be looked at. Meanwhile, where the waitress went to remains a mystery! I expected more from this hotel. I attended a similar event at another hotel within Dunfermline same time last year. It was considered by all to be very good with good food and catering together with entertainment . Sadly, this is not an event I would want to repeat ever. Possibly this hotel will claim that they are rushed off their feet over the festive season: so how can another hotel provide a good service?.

    5
    « Superb food and service »

    Our meal at Keavil was lovely and the staff were very polite and attentive to all of our needs. I had the burger which was a generous size and was absolutely delicious. I am looking forward to returning soon!

    4
    « Excellent value, excellent staff »

    We've stayed here a few times and we are never disappointed,our last stay was no exception. We attended a "Glitter Ball", held in the Elgin Suite, on the 11th December and stayed for one night. The tables and room settings were really special, clearly someone talented and experienced had done the room and the tables. The 3 course meal was delicious and served by a small army of waiters so that none of the three hundred people were kept waiting.The DJ played music that suited everybody, it was great. Our room was enormous, we could have had the Ball in there. Breakfast was a buffet style with trays being topped up regularly so nothing had that, "Been there all day" look. Great place to stay.

    5
    « Lovely weekend »

    First time at the Keavil House Hotel in Dunfermline. Had a thoroughly relaxing weekend, all the staff were lovely and the breakfasts were most enjoyable. Would definitely recommend this hotel for a weekend away. We both thought this was one of the quietest hotels we have stayed at.

    4
    « Christmas Party Night/Overnight Stay »

    First the Party Night. It was fine as these things go. Don't know how may Christmas one's they have done, but, "Could do Better". Food fine, but they would have sold a lot more drink if they had bar staff who knew what they were serving and how to serve it. On these types of night out having a "Party atmosphere " helps, and I'm sorry these guys were barely into long trousers, it needed a more experienced team. The Hotel itself is lovely. Nice easy check in, accesable rooms on ground floor, wet floor and disabled bath. There is an upper level which most of our group was in, rooms very spacious, beds have the split base so they can either be made up as doubles or 2 singles. They were very comfy, plenty of drawer and hanging space. Very nice bathroom . We had 6 rooms booked and they were all the same, and actually very nicely surprised how big they were. Next morning had a very good buffet breakfast, and with added items that were made to order at no extra charge. All in all a very nice stay, would highly recommend it, but would be aware of booking at the christmas holiday season as Party Nights are noisy and bousturous..

    5
    « Very nice »

    Nice and very peaceful location, away from the main road. Rooms very warm and comfy beds. Tried swimming pool in the past and was very good. Car park big enough. Food also good with full Scottish breakfast each morning :-)

    4
    « Electric car charger »

    We chose this hotel for its location and because it has an electric car charger. The charger was just outside the front of the hotel and was easy to use. We were able to use it when we wanted to. We had a relaxing stay with a nice evening meal and breakfast. Unfortunately didn't have to time to try the spa facilities.

    4
    « A quiet retreat »

    Attended a conference recently and we were treated very well Staff friendly and efficient Only drawback ...no lift to bedrooms for someone with new knee!!! I managed as it is good exercise but........ Loved the Spa area but spoilt by some boys bombing !!! But that is me just being picky I suppose!! Food excellent Staff excellent

    4
    « Warm, Welcoming & Comfortable! Good Location for visit Edinburgh »

    Having much experience of hotels stays I would recommend Keavil House as 'Home from home'. Kind consideration to guests from ALL staff, Reception, Sam, welcoming & helpful. Room, v.comfortable bed, v.clean, & all necessities incl. WIFI in room. Breakfast, smoked salmon & scrambled eggs, good coffee, lovely! Spa Pool area - v.clean with good facilities. Quiet village 'haven' close to Dunfermline, historic town & Fife area, with easy train / bus access via Inverkeithing station, over Forth Bridge direct to central Edinburgh, near Castle! Looking forward to return stay as soon as able.

    4
    « Consistently good »

    Stayed here about 5 years ago and was pleased to find that the standards have been well-maintained. The rooms are spacious and comfortable. The staff are very pleasant and ensure your stay is enjoyable. The food is excellent.

  • 1
    « Poor »

    Hotel room fine but looking dated. Food was awful . Cold starter then Fried Fly in main course. Believe the environmental health needs to visit. Keep getting stupid emails to stay here. Have requested this to stop but still emailing.

    5
    « Scottish women of the Word Conference 2015 »

    A fantastic weekend of teaching, fellowship and food! Many, many thanks to Craig and all his staff for the exceptional hospitality that you showed to us- to the reception staff, those who served us, those who made and prepared the food and those who kept our rooms clean and tidy! Special thanks also to Morag in events for co-ordinating all of the arrangements for us prior to our arrival- on behalf of the 80+ delegates who attended our weekend conference- a BIG thanks to you all xx

    5
    « Excellant »

    Stay there for a weekend ladies conference. Room was Excellant and food great. The staff were so helpful and pleasant and went out of their way to make sure everything was in order. Would highly recommend.

    5
    « Scottish Women of the Word Conference weekend »

    A lovely quiet hotel yet only 10 min from Dunfermline and 30 min from Edinburgh Airport, on the bus route from Glasgow to Fife. Ideal location to tour many historic and scenic locations. I have visited this hotel for an annual conference every November for the last 7 yrs. We have just spent another excellent weekend at this lovely hotel, nothing too much trouble for the staff. Food lovely and rooms of a very high quality. Thanks to all the staff for their excellent service.

    1
    « Mrs »

    Had lunch at Keavil house Hotel twice since they changed their menu and did not enjoy. The buffet lunch that Keavil did up until recently was fantastic, however now there is no buffet. I will go to the pool to swim but go elsewhere for lunch from now on. Uninspired!

    4
    « Great Staff. »

    My wife and I stayed here for one night, we will be back. The hotel staff stand out as it's best feature, everyone was friendly, courteous and efficient. The room was a very good size as was the bathroom. The room had all the facilities you would expect, the coffee especially was of a much better standard than normally found. Robes and slippers were supplied, a nice touch The food in the restaurant was very nice, the dinner menu had something for everyone. Breakfast consisted of an extensive choice of options, many served buffet style, other items could also be ordered freshly prepared. Everything eaten was lovely. Rachel and her staff worked hard to provide a pleasant dining experience. On the next visit we plan to visit the spa time was against us on this visit. I would recommend a visit to Keavil House.

    5
    « Birthday break »

    Arrived to beautiful surroundings. Staff were lovely friendly and even took part in a birthday surprise for me. Food was perfect and waiting staff were there for whatever we needed. Will definately be back. Excellent. Thank you all

    5
    « Stayed for a wedding »

    As the title states stayed here for a wedding at the beginning of November. My husband and I stayed for 2 nights. Room was clean and everything that the hotel did for the wedding itself appeared fantastic. Staff were polite and courteous. I booked into the hairdressers to get my hair done - Sharon was excellent and I would recommend her to anyone who stays in the hotel. I was disappointed at the lack of lorne sausage for breakfast. As someone who lives away from Scotland I was really excited at the prospect of a proper Scottish breakfast. I was really disappointed when there was none - to the point I queried with someone on duty - I got a shrug of the shoulders and informed you don't provide that. A shame.

    5
    « November stay for wedding »

    Me and my partner stayed at hotel for a friends wedding and the staff made our stay perfect. Very attentive and we were very impressed especially with the manager who made everything look easy. Perfect venue for a wedding, we will definitely come and stay again. Our room was lovely and the food was spot on. Thanks again

    5
    « Excellent »

    Stayed for one night after a wedding. Room was spacious and very comfortable and staff were very friendly. Breakfast was included but we had to leave before then. Would recommend for anyone treating themselves to a night or two away.

  • 5
    « OVERNIGHT STAY »

    Stayed here for one night on the special dine deal and because it was a Friday got chocs and wine also, can I say that this was excellent value for money, don't hesitate to book this deal. The food in the Restaurant was excellent and the menu extensive even for a fussy eater. The staff in the Restaurant for our evening meal were excellent, the girl in charge for the evening went out of her way to make us welcome, and nothing was too much bother,overall the staff everywhere within the hotel were excellent, would definately stay again.

    5
    « staff »

    most friendliest staff we have ever met. nothing was a bother to them. The rooms were lovely and clean, and the bathroom was spotless. The hotel is in a nice and peaceful part of Dunfermline. We would definitely book this hotel again.

    3
    « Not that impressed »

    Made my reservation through email and explained it was my daughters birthday the day of the stay and explained I wanted to give her a princess stay as it was just a girlie night etc and it was a Tuesday night and asked to be upgraded if poss , arrived no effort made to my requests no upgrade disappointed worked In hotels got years and never came across a hotel that makes no effort at all. Restaurant staff were lovely and spa too! Scones were frozen then cooked though and too hard to eat won't stay again

    5
    « My granddaughters wedding venue »

    I stayed at this hotel from 22 October till 24th for my granddaughters wedding which was held in the hotel. What a brilliant stay we had, from the staff at the desk, through to the waiting staff in the restaurant and from the wedding planner to the cleaners, they couldn't have done enough for us, such a comfortable room and great food, would definitely recommend this hotel for a wedding or indeed for a holiday stay, we had a great stay and wedding, thank you xx

    5
    « Another excellent stay »

    The hotel that doesn't let you down. Third visit this year and just as good and enjoyable as the rest. Superb staff, excellent service and if you are lucky to get Rachael in the restaurant you are sure to be looked after and made to feel very welcome. All members of staff are polite and can't do enough for you. Looking forward to going back again in the future.

    5
    « Overnight stay »

    My husband and I have just returned from an overnight stay at this hotel and found the room very clean and comfortable and all staff were very pleasant. We did not eat in the restaurant at night but did have breakfast in morning, which was buffet type, and found there was a very good selection. We also used the pool in the leisure facility and again found this good and the staff very helpful. I would return to this hotel and would also recommend it to friends. I

    5
    « Excellent »

    I stayed at this Hotel last week and it was a great experience. I arrived at the hotel about 8.45 and had a lovely welcome from the receptionist. The bar and restaurant staff were friendly and the food was nice too. The bedroom was a comfortable size and bed was comfy. I cannot say much more than this as I was up and out early the following day I can say this is a great place to stay and I will return when next in the Dunfermline area or maybe for a short break when we visit Scotland.

    5
    « Sons surprise 18th Birthday family meal »

    Can not fault this hotel. Our sons surprise 18th Birthday family meal was quite a feat to organise as we are all spread out over Scotland but the entire staff at the Keavil House were in in the surprise for our Son. Special mention must go to ' Rachael' ( sorry if I've spelled your name wrong !) for your hard work and help. My son was caught completely by surprise and a good night was had by all our guests. The whole Hotel and grounds are to be recommended. Thank you.

    5
    « Wedding »

    We stayed two nights here for my cousins wedding, lovely place staff were very nice friendly and helpful. Nothing to much trouble Craig the manager was fantastic very friendly and helpful. Our room was lovely nice and warm and comfortable the bathroom was fantastic for me as it was a walk in wet room so easy access without me having to struggle. the meal we had was lovely and if there is something you can't have it gets sorted staight away with no fuss what so ever. The wedding day was fantastic we were well looked after and most importantly the brides had a fantastic day. Highly recommended

    2
    « Restaurant lets down a comfortable hotel »

    I've stayed here about a dozen times over the last ten years and never had any reason to complain. We stayed October 17 and 18 and felt the service levels and quality of food in the bar and restaurant were very poor. There seemed to be enough staff but they all seemed to disappear when any service was needed! Service was slow and the food was not up to usual standard - my wife had asked for a medium-rare steak which was served almost burnt. Only four people were eating there so perhaps others have noticed the quality decline.

  • 5
    « Meal & Wedding »

    I visited this hotel this weekend - we stayed in a different hotel but all other family was in here, so the night before the wedding we met and had a meal in the restaurant. I had the chicken pâté for starter and fish for the dessert and it was absolutely outstanding. I loved it!! The next day at the wedding it was just as good - very professional and helpful staff who made my cousins wedding day very special. Very pleased with my experience with this hotel!

    3
    « Comfy room let down by the restaurant »

    Nice and comfortable room , however , very let down by the quality of the restaurant. Food was bland and had too much salt and service was very slow. Breakfast in the morning was okay however service was once again quite slow . Room was very comfortable, Nice and clean . Location is good I feel like a walk in the park there is a great park nearby.

    4
    « Wedding »

    We had our wedding in August 2015. All our guests were impressed by high standard provided by Nikala. It is hard to imagine better wedding coordinator. All staff friendly. Wedding reception went great.

    5
    « Great Short Break »

    Lovely hotel in nice surroundings, with extremely pleasant and helpful staff. Food was excellent and the restaurant well appointed. Leisure facility was great and the swimming pool beautifully clean. The only slight let-down was the rubbish internet access in the room, but this did not detract from the overall experience of a great weekend

    5
    « Wedding 10/10/15 »

    I recently had my wedding 2 days ago here. I cannot believe how much of a great service we got. Staff were so friendly during and after meal. Nikala our wedding co-ordinator was superb she made sure the day was well organised and we were at ease!!

    3
    « Disappointing to start but improved. »

    Came here for a family wedding. First impressions were not great but it grew on me. We arrived Friday tea time after a very long drive. Room was fine. We had an executive family. Nothing fancy but served its purpose and was roomy. We decided to just eat in the bar as hungry and tired so thought it'd be more relaxed but nothing on the menu appealed so ordered a plate of chicken goujons to share to tide us over. They came out deep fried in batter which was not nice at all. Later we went to the restaurant and my Husband had leek and potato soup and I have muscles. Well the soup tasted and was the consistency of herb infused water! I will say the muscles were lovely. We then both had flat iron steaks which were completely tasteless. Mine with garlic butter again tasteless. I couldn't believe it. We went to bed disappointed to find our pillows were like sleeping on rocks. Did not have a great sleep and awoke with a sore neck. Right so that's the bad out the way. Now for the good. I will say the most outstanding thing about this place is the staff. The Customer Service is incredible. Everyone was polite and friendly and efficient. Breakfast was lovely. After breakfast I asked if they did other pillows and was told it would be taken care off and low and behold two amazingly soft fluffy pillows arrived at our door. Our wedding was a small affair of only twenty yet we had about six or more staff attend us. The food was tasty and filling and well presented. One member of staff was always about not sure if he was duty manager or restaurant manager but he was brilliant. We were looked after so well. We were told there were three weddings on that day yet never saw anything or were bothered by anyone. We had a pheasant came to our window in the morning to eat our shortbread which was nice. So although this started as a bad review id definitely come here again to try because the staff made it worth it and the food was better second night. Maybe the Friday someone was just having a bad night.

    3
    « Having stayed here a few times,we had a family birthday stay »

    I was one of 12 family members staying for my brothers 65th birthday,we had all stayed before and we're looking forward to it ,however things were not as good as previous stays. We had 5 rooms booked,and out of the five bedrooms,2 of the toilets didn't flush,we were given another room,and guess what similar problems with flushing..the tissue would not flush away,gross! Wallpaper was off walls round the Windows.No valance round the bed base,decor in need of some tlc.Dinner was lovely, breakfast was another experience,we ordered our fried eggs,nearly finished our breakfast before they came,there was two fried eggs on this plate,but they had been fried together and I had to cut through the middle so we could have one each.

    3
    « Outstanding and disappointing all at the same time. »

    This hotel was recommended to us by regular visitors. You can't go wrong with a recommendation can you?? We were on a 2 day DBB deal and with the Spa across the road we were looking forward to a relaxing weekend. We had afternoon tea in the conservatory as there was a function on in the bar area. The afternoon tea was more than acceptable, however the decor and fabrics were lacking the finer touches of TLC and a duster. A lot of broken blinds and cobwebs. Never mind, we bought a drink and went back to our room. there was a knock at the door and here was the hotel manager with a tradesman wanting to measure up the furniture for glass tops. Would we mind?? Well what can you say. There was another knock at the door 5 mins later with complimentary drinks and snacks for our inconvenience... fair enough all's good and nice touch. When we arrived for dinner we were asked what room we were in, which we told them. We were met by a vague confused look and asked if we were both dining? Strange question as we were both there....no matter. We sat down and proceeded to read the menu. We were paid a visit by the restaurant manageress at our table who said that there was a problem with our booking. She said that we had only booked for 1 night for 1 person in 2 rooms....this was supposed to be 1 room for 1 couple for 2 nights. After some serious embarrassment and affront on our behalf we had to leave the table in order to go to our room to get our tablet so we could display our email correspondence and confirmation to show that we had booked correctly and paid up front...which we were able to prove that we had. It was the hotel who had messed up our booking. We were assured that the DBB deal would be honored without any issue for both nights..and given a voucher for a drink for the following evenings meal. Now very much on edge and uncomfortable we ordered our food. The Shin of beef was out of this world. Absolutely amazing. My wife had it the following night and was again blown away by it. Breakfasts were exceptionally good as well. We were all packed up on the Sunday morning having a coffee in our room before going to check out only to have the housemaid knock and come straight in without waiting for a response. This could have been extremely embarrassing. When checkout came we had been charged for the drinks we got the coupon for....really. In summary. Fabulous food, dusty decoration in need of some TLC, Botched booking.

    4
    « Very friendly hotel, good food, comfortable rooms. »

    I stayed here with a group of ladies for a weekend away. Food was great, rooms very clean and comfortable, staff very friendly. Nothing was too much trouble. Beautiful, well kept grounds with a golf course and children's play park included. I didn't visit the spa or pool, but some of the ladies enjoyed these facilities, some used the beauty therapy rooms too. Only two small points. My friend with whom I shared a room has MS. She does not need a wheelchair, but uses a tri-wheeler to walk, and her walking is very slow. We had a lovely comfortable room with what looked to be a brand new wet room. It was very spacious with all the hand rails needed, a shower behind a full length glass screen. However the wash basin was a miniscule, cloakroom sized one which made even teeth cleaning difficult as the mixer tap jutted out over it. But worse was the distance from the main reception----down two long corridors, which took my friend a long time to negotiate. From the size of the bathroom door opening, it's obvious the room has been adapted for wheelchair users, but not all disabled people use wheelchairs, and it surely would have made sense for this room to have been much nearer the reception area and main door. The corridors included two doors which needed to be pulled towards you, which would be difficult for a wheelchair user on their own. As I say, the room itself is well appointed for a disabled user, the only thing that lets it down is the distance from the main door and reception.

    5
    « Highly recommend... »

    Jut home from a fabulous weekend at Keavil House Hotel. Beautiful hotel, fantastic food & lovely gardens too. But what really make it extra special was the staff. ALL so friendly and helpful, nothing was a bother to any of them. Only negative comment I have about the hotel is wifi wasn't too great for me, otherwise highly recommend a visit!

  • 5
    « Outstanding staff »

    I've just spent a weekend at this hotel as part of a group of around 40 people. From the moment we arrived on Friday evening, until we left this afternoon, the staff could not have been more helpful towards us. This was more than just good service, this was genuinely friendly. Every member of staff acknowledged our presence in corridors, or just passing. It was lovely to be taken care of so well. The restaurant was lovely and the food was superb - again served really well.

    4
    « Mostly very good, could be excellent »

    I stayed Sept/Oct for 5 nights as a place to come away to work, to have a bit of time to myself, and to enjoy the location. A problem on arrival with my room was dealt with immediately and I found it a really lovely, tranquil place. (If you can avoid weekend weddings). The staff were very helpful and friendly - particular thanks the to guy in the leisure centre who recommended a route for running locally. I got round there a few times and it was great. There was an issue with the food a few times - I ordered the same item on room service twice and each time it arrived very differently. And the restaurant could be better. When an issue was raised with them, I was impressed that staff listened to these issues and said they would address them. I do hope they will (And I might well come back and see if they have!). Overall I think this place has lots of really good things going for it, they just need to sort out a few of the issues that are pointed out here by other reviewers, and bring consistency.

 

Venir à l'hôtel ...

Toutes les directions


Depuis : toutes les directions. À la jonction de l'A720 et de l'A1, allez en direction du nord. Après six kilomètres, au deuxième rond-point, tournez à droite sur l'A199 East. Le Best Western Plus Dunfermline Crossford Keavil House Hotel se trouve à votre droite.