SureStay by Best Western Ottawa

Greeted with standing water in entry way. Exposed wiring from HVAC unit laying on floor. Room was 80 degrees and the pool was nonfunctioning. Turned around and checked out. Wasnt offered another room. Was simply told "that's just how it is here". Offered 50% refund.

Terrible service and good luck finding someone to speak to about your stay or being treated with respect . We ended up walking out the door with no refund but it was worth not staying here . I urge anyone considering booking to check one of the other hotels close by .

Great value!! Friendly staff, quiet, immaculate rooms and a good variety of breakfast options, including fresh decaffeinated coffee, which, unfortunately is hard to find when on the road. Great local restaurant nearby (Prime Time Grill)!! Would definitely stay again!!

The door to buy hotel room would not open and staff had to come down and open it from the outside. I was told by Staff it would not be repaired for several days and was not offered another room or a refund. I quickly realize by life was in danger staying here and transferred to another hotel even though I was in town for the death of a family member and was staying three days

Traveling home from vacation. Needed an overnight stop. Pleasantly surprised by cleanliness. Mattress seemed newish. Towels were old. Low water pressure. Luke warm water. But comfortable, safe accommodation

Felt like we were intruding! Never felt so unwelcome! Rooms have broken items, doors, out of plum! No

We have stayed at this place several times in the past couple of years. It started out as marginal and has continued to go downhill. Our last stay was in December 2023 and we will not be returning. It's just old, outdated, and dirty. It's cheap, but you get what you pay for. During our last stay we were awakened in the middle of the night by "late arrival" guests who appeared to be construction workers who were loud and disruptive. I thought they were going to break into our vehicle at one point. Don't bother with this place; it's the pits.

Our initial room smelled of smoke, was damp, bed was very noisy, the bathroom was so small, my husband hit his knee against the door, which just barely cleared the toilet and curtains/drapes were missing hooks, so they did not completely hung properly. I complained to the desk clerk and we were told that the hotel was sold out that night and that we could possibly be moved to another room the following day. The following day, we were moved to an "accessible" room which provided a larger bathroom and more comfortable bed. However, there wasn't anywhere to hang our clothes nor a place for our toiletries. That room also had curtains/drapes that were skewed and would not close properly. We informed the desk clerk, who didn't have any idea as to help us secure our privacy because "maintenance" was gone for the night. I asked her for some suggestions as to how to secure the curtains. She suggested a bread package tie. I tried that, but I couldn't reach the problem area. I went back to the desk clerk and asked if there was a step stool I could use. She told me no. So I then asked her if I could use one of the breakfast room chairs. She then called someone to get permission to allow me borrow the chair. She told me I could use the chair but that if I got hurt, I would be held responsible. The reservation I had made was non-refundable, so we were forced to stay for 3 nights! I couldn't get out of there quickly enough. NEVER AGAIN!

Ants found in room morning of check out. Fire extinguishers have not been checked since March of 2021. If this would have been noticed upon check in we would have left immediately. Pictures of room were not accurate.

You don't have to be fancy but clean should be a priority. Our room had dirt on the floor and spider webs on the wall. Overall little sign of caring for a property. Front desk people were friendly and good at customer service when apologizing to people about their room

Odd thing happened after my stay. This hotel was the only place I used my credit card on a trip to KS and MO. A few days after I got home there was a mobile app charge for $15.80 to Caribou coffee in the Kansas City area and the next day there were charges of $100, $150 and $250 to restaurants in GA and FL. I did not make any of those purchases. Watch your credit card account closely if you stat at this hotel.

Stayed in the winter time. Very quiet. Might be different in the summer travel months. For the money, the all-around quality is excellent. For my one night stay, the value, in this day and age, was off the charts. Plenty of decent dining close by. Excellent, helpful staff.

Our room at SureStay was relaxing and comfortable. An older hotel that has been refurbished. The staff was very friendly & helpful. The room was clean and the bed comfy. Loved all the towels provided! Would stay again.

This is our third stay at this motel in the past two years or so. We are here tonight and as usual the gentleman at the check in desk was very friendly and helpful. He explained that they had put new flooring in and updated the locks on the rooms to a more modern and secure system. He even gave us a phone number to call in case the lock didn't work for some reason. The room itself was very clean and the bed is comfy. This is a basic motel with many of the rooms opening outside which is what we like--you can park right outside your door. It's old school and fairly basic but excellent for an overnight stay. And the price is right! If you're looking for a good, clean overnight stop on I-35 between KC and Wichita, this is your place. Only change I would recommend is to invest in larger TV's; the one in our room is pretty small by today's standards. Minor detail.

The carpet was green with trails of dirt clearly seen. The door to the room sticks and the red light stays on with entry into the room. You must lean into the door of the room to open it if the sun has shone on it. The walls were dirty and it looked like blood spots underneath the sink. The location was good.

Front desk was friendly, continental breakfast was adequate. Indoor pool was very cold, no fitness room. I found the keycards difficult to open the room with, they work better if you hold them up and down. Easy to park in front of your door and convenient to a gas station. No issues with the room cleanliness, but it did smell a little like smoke.

We were moved rooms because our tv wasn't going to be working due to a storm, not a problem they said they would move us into a room with a working tv. We got checked in, had some things to by the time we got back to room around 11 that evening our tv didn't work, the toilet wouldn't flush, the carpets looked as though they weren't vacuumed, the beds were dirty. I spoke with an employee that night and he said there was nothing that could be done about the tv. We informed him that we were not happy and we would not being staying the following night and the only reason we were staying the first night is because we had been traveling all day and we were tired. The next morning we went to the front desk to check out and we again explained the issues that we had and I expressed my concerns regarding having to pay the full price the first night because of the condition of the room to which the lady at the front desk stated that they gave us 10.00 off when we checked in. We left and went across the street to a much cleaner hotel. I absolutely will not recommend this place and we will not stay here again.

Check in was fluid. We walked into our room and it was smelly though after turning down the AC it was fine. This is a pet friendly motel and has an indoor pool, But it was not heated and so too cold to swim:/ Lots of shower pressure and plenty of hot water… Not the best showerhead in my opinion though. Tiny, tiny towels! I did ask for extra, and they were compliant. The beds were OK. The breakfast was pretty typical for many complementary breakfasts (waffles, yogurt, juice, bread, oatmeal, little sweet breakfast items, fresh fruit). Not the worst place I've stayed, and far from the best! For a quick one night stay, I suppose I would use this place again, given that it's cleanliness and price remains consistent.

The room was very dirty the floors had large stains that looked like bloodstains, the carpets were wet, and the sink was leaving water all over the floor. I had to lay towels down on the floor and make a walking path because the floors were disgusting. They blamed it on COVID.

Room was wonderful and very roomy! It was also clean, and I'm a bit OCD in that area. They need to fill the dispensers in shower, and it took a bit for the hot water to heat up; otherwise, we enjoyed our stay. Will definitely use this hotel again.

The staff are so friendly and helpful. There is a cold breakfast. The room was spotless. The bed was a bit hard. The pool water was cold but the pool room was really nice. I will definitely stay again.

We stopped for a quick stay and short night on our way to our final destination, Mission accomplished. Breakfast was simple, but since the beginning of covid, breakfast is different by location and effort of the hotel management. Simple is fine

I goofed on a previous review I wrote. Found out on our return trip the main hot water heater is having trouble. I feel so bad in that review. This place since 2013 has been our go to when traveling between Phoenix AZ and Minnesota. Its a older building but the coziness is so good. Any employee we have come accross has just been absolutely fantastic. If anyone reading this needs a go to at good rates this is the place to come

Bed was comfortable, but I killed two bedbugs and a cockroach. I ended up with bedbug bites. First time in my life that has happened. Room did not get cleaned due to staffing issues. Not acceptable. Toilets plug up with the smallest bit of toilet paper.

Upon arrival we noticed that the room smelled of cigarettes and possibly mold? We told the night manager and he brought some air freshener, he agreed that it smelled bad. I asked him for a different room and was told that they only had "pet" rooms available. Not wanting to stay in a "pet" room, I had him leave the air freshener. The following morning while putting in my contacts at the desk, I smelled something awful. My wife pulled out the chair and found an actual pile of dog poop on the floor. I told Linda at the front desk (she didn't seem very surprised) she told me that she would try to get my refund from Expedia. Two days later I called and was told by Linda that there would be no refund because we were offered another room. I mean really? If you are vacuuming at all, you would notice a pile of dog poop,right? What a frigging dump! Stay away at all costs.

Staff was friendly. The room was clean and well maintained. The motel location is very convenient to the interstate highway and the main street of town, with access to a multitude of eating places. The one problem was low temperature of the shower.

We were very pleased with this hotel The room was very clean and the front desk personnel was very friendly and helpful... My husband travels for his job and we made sure we kept the information for this hotel so he can stay there again.

SureStay in Ottawa is our home away from home while our youngest is in college. Great location on the opposite end of town with food, fuel and shopping within walking distance. Their team is wonderful about taking care of you from the time you check in until the time you check out! We won't stay anywhere else in Ottawa, KS. Go Braves!!!

Bed was incredibly comfortable. Love that they are pet friendly and have a big area to talk dogs. Front desk staff are super friendly and helpful and I like that they offer a grab and go breakfast in lieu of continental due to Covid.

Important things like hot water, AC, internet, and tv/remote worked, comfortable bed and quiet enough to sleep. However, the carpet in this room was FILTHY (I threw away my socks!) and there was a little mold in bathroom. Other cleanliness of room was passable although there were cigarette burns in bedspread (non-smoking room). No friendly greeting at check-in, instead I was informed of broken ice machine and malfunctioning doors on the property (my room door was fine, locked, etc). Wiring must be old as when the AC kicked on it blew out my laptop (didn't report this as there was no way to prove), no breakfast offered that I know of, perhaps due to Covid. Expected more from the BW brand as I've used them a lot in the past when I traveled with my dog. Check-out staff was friendly.

I got in just before midnight and left in the morning on my drive eastward. The Sure Stay was close to the highway, gas station and breakfast. Due to COVID there was not any breakfast at the hotel. Room was clean and comfortable. Internet worked as advertised.

Room was clean but had a “motel” feeling. The bed was extremely comfortable. Price of room was decent but was disappointed that their pool wasn't open due to “COVID” - other hotel pools in the area were open but chose SureStay for the the price point. Room was quiet and staff was very friendly. They provided a brown sack breakfast, at the check in desk, full of bulk food items and a banana.

This Best Western location always provides great customer service. Location is perfect. It is close to stores, gas stations and restaurants. Rooms are always clean and nice! I always stay here when in Ottawa.

Booked non-smoking room Every room was smoked in Tried 7 diff rooms They even said no to some of the rooms bc of the smell. Gave us cleaning supplies 2 mask the smell Then complained we switched rooms

my truck broke down on the highway passing through Ottawa. I couldn't have asked for a better place to break down. There were service shops conveniently located next door and down the road from this hotel, with a Walmart and gas station walking distance away. They allow pets (small pet deposit required) and I had my pup with me on this trip so that worked out great as well. They have free WiFi and cable, I was able to park my truck right outside my room. Being that I was alone with only my dog, I felt safe at this hotel, and it was surprisingly very quiet and comfortable, the A/C unit worked great. The room had a fridge that was already cold which was nice, most places I stay I have to wait for the fridge to cool down. They practices safety measures due to the COVID-19 situation.. so there was no sit down breakfast, just to-go bags in the morning, but that was okay. Once my truck was fixed I was able to explore the small town a bit, there is a really nice park and cute downtown area down the road along with a really nice restaurant called, PrimeTime Grill. I would stay here again!

The hotel is conveniently located off the freeway. It is just 2 miles south of the main part of town and near various eateries, a fueling station and a WalMart. The beds are very comfortable and the shower is soothing!

This was a great hotel, accomadating us with a late checkin when we drove 18hrs from Ocala, Fl. Will definately stay here again. Check it out. Staff were friendly, rooms were clean and inviting, we were exhausted...my wife loved the kingsize beds which were comfortable and the pillows were marshmellowy soft.

On our way south, we stayed in Ottawa Kansas Surestay Ottawa Kansas. We picked the Surestay Hotel. We were on a 2400 mile driving trip. We were not looking for luxury, just a clean room with king bed, a decent bathroom and a breakfast. Surestay was fine. Our room was clean and comfortable. We had planned to stay there on our way north again, but ended driving farther that day. The breakfast was decent. Motel breakfasts are usually more lke a continental breakfast with sweet rolls and coffee. But, in recent years, many offer eggs and sausage, hot and cold cereal, some fruit, fruit juice, yogurt and coffeee. Surestay offered all of those. I would recommend it if one is looking for a simple clean room , cable tv and a breakfast.

I checked in on 1.10.2020. Check in went smooth enough, but the problems began the next day. We had a bad ice storm, and when I went out of my room i slipped and fell on the ice. I then went to the front desk to report the incident. The woman named LINDA at the front desk then proceeded to smile and chuckle. She made no apologies, no efforts to assure me that the ice situation would be resolved. I then called Best Western Corporate to file a complaint with them. Not long after my call to corporate, LINDA then called me back and began harassing me. I put another call to corporate in. Lets see how this ends...I do not recommend this particular location at all. It is very cheap for BW, but definitely not up to the good standards one would expect.

I am a Diamond Select member of the Best Western Guest Program so I am very familiar with the chain. This is probably the nicest play to stay in Ottawa, KS. But not a new property at all. No upgrade was offered at check in, no welcome based on my status, and the lady checking me in really had no idea how to use the computer properly. That said they have refurbished and tried to make the place as nice as possible. WiFi was spotty and slow. Have an indoor pool but no hot tub.

I stayed one night at the Sure Stay hotel. It suited all my needs for this overnight business meeting. The staff were friendly, the rooms were clean and quiet and the bed was comfortable. The breakfast was fine for my needs and the coffee was good.

Stayed here to attend a wedding. Was very pleased with the cleanliness of the room and the helpfulness of the staff. Bed was not the most comfortable but sufficient. Would stay here again if in the area.

Not all Best Westerns are alike. Quality lacks here. The doors were dirty with smudge. Just simple things that show quality. The pool is nice. Location is good. There is a Comfort Inn close....stay there

Was made fun of by Kelly at check in of our last name. Asked to see a manager, was told he was only one there, then when I told him I was calling cooperate he tried to apologize. Our room was dirty. Glad I didn't have small kids because our mini fridge in room was full of alcohol. Shamoo & conditioner in shower was empty & bed looked like they had been slept in. Called front desk was told “ there was no one there to fill them & to sleep on top the covers. DO NOT STAY HERE MOTEL 6,ECONOLODGE & holiday inn all share same parking lot. Spend more & stay someone else!!

The building was old it had some bad smells the breakfast was ok hot and cold no hot tub for the cost it should have been better the staff was ok I know my family won't stay here again recommend goin somewhere else

Friendly check in staff, and clean. But, this place is old. No USP plug-ins. Room smelled like mold. Carpet between front door and AC was completely soaked the next morning. Not sure if it was from the big storm from over night or the AC.

Stayed here with my veteran husband on a trip across US - very helpful, friendly manager, gave us just the kind of room we needed for hubby's handicaps, hot breakfast served by helpful, caring staff, even the housekeepers were smiling and friendly! Room was large, very clean, all amenities. A must-stay especially for those who still like to drive up and park by the room, and this place has both styles of rooms and a swimming pool, at a very reasonable rate.

I broke down near here and needed a hotel. The staff was very accommodating and even reassured about my choice of local mechanic. They went above and beyond. The rooms were clean, good breakfast and high speed internet.

Had a change of plans for the OU Softball team due to weather, was able to cancel room in Texas and make new reservation in Ottawa. Spent the two days with a couple college kids and loved it. Now my son who is 12 wants to live in Ottawa!! Beautiful area. My daughter loves it!!

We were on a trip out west and just needed a place to stay without paying a Huge price. This place worked great! I don't always like the set up where your room door is on the outside but I felt safe in this area and it was surprisingly quiet! The room looked like the flooring was brand new and the king size bed was very comfortable . Applebee's is right near by so we were able to get a cocktail and dinner after a day of driving. The breakfast was ok ..waffles cold cereal and some fruit. Very nice clean place from the rooms to the breakfast buffet.

The clerk was friendly and helpful but couldn't offset the quality of the room. He handed me our keys in a used envelope that looked like it had been in someone's pocket for days. He initially assigned us to a room that smelled like my vet's office at the end of a bad day. The smell was overpowering. The edges of the ivory blanket on the bed were gray. The shower dripped a constant stream. We objected and were assigned to a second room, which smelled some better but was still questionably clean. If it hadn't been the end of a long day on the road, we would have left and looked elsewhere for a room. I suspect that the motel caters to construction workers or deer hunters with a kennel of hounds. Awful!

Room was terrible, very humid in the room and smelled of smoke and mold. (Old carpet and Chipped paint.) Hot Breakfast is showed in the pictures, but the breakfast was continental. VERY Limited choices. I was disappointed because I thought I was getting a Bestwestern not a Sure Stay and it was our anniversary!

I have never given a review like this before. I was really disappointed with this hotel. First I had to go after my own sheets, blanket and pillow. I have a problem with my back and the walk was a bit long after having traveled about 9 hours on the road. The toilet you had to hold down the handle until it flushed. We called the next day in the morning and called again that evening and no one ever came. The breakfast was not acceptable. They stated a continental breakfast this was not a good breakfast and we were not the only ones to suggest that this was not acceptable. We did not even go for breakfast the next day. The last thing was the light in the bathroom started out dark and then it would get light. I could be in and out before it turned light. That was a problem. I will not be going there again and won't recommend it. We did not use the on site laundry because it was not as clean as I would have liked and the buttons on the machines needed to be replaced.

I said OK because the room is adequate, but the mattress was too soft or lumpy for us. Also, the breakfast was minimal compared to other motels of this type. The price was reasonable and the staff was helpful.

Very nice clean room, the clerk was friendly and nice. We did stay on a very cold night which drove the need for weather stripping on the door home! The front door had NO weather stripping and indeed you could see light around the edges which let in a horrible amount of cold air into the room. I stuffed anything I could find in the door joint and we slept really well.

Nice rooms basic but everything there Beds could do with a change as sagging in The middle. Pool good gym ok. Breakfast very good and great service. Felt very welcome. Easy to find and close to all amenities. Shopping all types and restaurants close by

We stayed here for business . Town is small with not a lot of things to do but who cares when you can just hang out in your room. The staff was incredible . Kind, efficient, hard working and eager to insure that guests have everything they need. If you ever find yourself in Ottawa, Kansas book a room. You won't be sorry !

This Best Western provided the expected Best Western experience which is great but the fact it was a motel made it even better! Having a Walmart right across the street was a bonus too! The pool looked nice but was closed for maintenance during our stay.

We have stayed at this Best Western for 10-15 years for the annual car show in Ottawa, Kansas. The staff is always very friendly and go out of their way to make us all feel welcome and to book our rooms as close together as they can.

When down for Ottawa Ol' Marais River Run. Had a good time and rooms and nice and clean. Everything works and had a good breakfast as well.. Close to the highway and with a lot of places to eat and get gas close...Good place to stay....

I was on the road and not a schedule. I stopped in Ottawa and stayed at this Best Western. While listed as a 2 star hotel I was more than satisfied with the location, price, the quality and cleanliness of the room, the friendliness of the staff and the bed. I particularly note that the shower was particularly good with good coverage and pressure (I have been in too many places with a dribble.) The breakfast area is good, and the selection satisfying. with good coverage and pressure (I have been in too many places with a dribble.) Located on the far south side of Ottawa and just off the interstate, there is a Walmart, a grocery store, some fast food places and convenience stores. If I stay in Ottawa again, I will likely stay here.