"4/2022 Andy Patel, Manager (+ owner?)- "I don't give a Fu@# about you" "We don't like questions here!""
Getaway590579,
20 Avril 2022
I used Priceline to reserve the reservation. Check in was fast, staff extremely friendly, and the hotel was clean and represented as shown in photos. Renovations still in progress but ok overall. At check in, I asked for extra blankets. My roomie asked for extra towels. We were provided with both. Very courteous and accommodating staff. The very first thing we did in the room was eat cajun food. Delicious but pungent. Off to the front desk to ask for wipes and deodorizer. Here's where the breakdown occurs. At the front desk, a gentleman is at the far end of the desk. When asked, I state that I will wait until the gentleman has what he needs. I am told he is the "Manager" and a sign on the far wall reads the same for Andy Patel. I request deodorizer and wipes. I am provided deodorizer. Mr. Patel instructs the staff member to provide me paper towels which she moves to do. I then ask if the bed blankets were changed "today". (Breakdown begins.) Mr. Patel asks the staff member what my room number is and is given the number. He then looks at me and begins to tell me a few things. Summary follows:
Mr. Patel: You know what, cancel her reservation. I want her out. You have taken towels. You have asked for too many things. You worried about the sheets. They were changed but you can get the fu@# out. We don't want you here.
Me: Are you serious?
Mr. Patel: You are a nuisance. You have been problematic since you arrived. You have too many questions. Fu@# you. You. have 15 minutes to get your belonging and get out.
Me: (very few words because I'm beyond astonished at how the situation became one) How did my asking for something get to this? This is how you speak to your customers?
Mr. Patel: We don't like questions here. I don't give a fu@# about you. If you don't get your sh*& out of the room in 15 minutes, i will call the police.
Me: Seriously? You have risen to this level because of my questions?
Mr. Patel: You have two choices- go to your room or get out. (repeated)
Me: Wow!
Mr. Patel: If I call the police, I will charge you a cleaning fee/ for one night which will not be refunded.
Me: I want to make sure I get a refund so yes, call the police. I need some account of what happened.
Police arrived. They don't settle civil matters but did confirm that Priceline issued my refund. We left. Lafayette's Police were also the best. The facility has been recently renovated. The staff is awesome. The manager/owner's words and actions reflect zero concern a customer. The incident occurred as stated. I asked the staff if I offended her in any way, and she replied no. I am still in disbelief that Mr. Patel, a business leader, would address a customer in such a manner and use abusive language. His communication was abhorrent, aggressive, disruptive, and predatory. As a woman, I felt assaulted, distressed, inconvenienced, and more. I wonder if his response would have been the same if I were not a woman, or not African-American. To hear a manager in the hospitality industry debasing himself in such a way is objectionable. Perhaps more is going on with Mr. Patel than I might know. If so, I hope he gets the help he needs. I do know that a guest should not be subjected to the experience I had.