Best Western Plus Hotel Vermilion River Inn & Suites, Lafayette

This is the worst hotel we have ever stayed in. Bathroom was filthy and floor was sticky. Could not sleep , the air conditioner sounded like a freight train was running in the room. The front desk was useless. I have been trying to get in touch with the General Manager, Andy Patel but he will not call me back. I have called him 5 times and the front told they informed of my need to talk to him but he refuses to call me back. DISGRACEFUL

Jamie Hansen, Owner at Best Western Plus Vermilion River Inn & Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

First the room was filthy. Mold in the bathtub, cigarette burn holes in the comforter, mold in in the toilet. Don't expect them to clean room at all!! All I ever got was towels. They entered my room when I had the do not disturb sign on the door then when I requested a room clean they only took one garbage can out and gave me towels. A weird noise in the cabinets that don't open. No storage for your clothes. Stay away save your money!!

Typical stay in this type of hotel however the BW we stayed in the previous night in Alabama was outstanding. Room was clean and very roomy. The hotel was quiet during the night even though we were near the elevator. Breakfast was a huge disappoinment and we walked away and got something down the road a bit. The check in person was very nice, the morning person could not seem to wake up. I would not stay at this one again.

I used Priceline to reserve the reservation. Check in was fast, staff extremely friendly, and the hotel was clean and represented as shown in photos. Renovations still in progress but ok overall. At check in, I asked for extra blankets. My roomie asked for extra towels. We were provided with both. Very courteous and accommodating staff. The very first thing we did in the room was eat cajun food. Delicious but pungent. Off to the front desk to ask for wipes and deodorizer. Here's where the breakdown occurs. At the front desk, a gentleman is at the far end of the desk. When asked, I state that I will wait until the gentleman has what he needs. I am told he is the "Manager" and a sign on the far wall reads the same for Andy Patel. I request deodorizer and wipes. I am provided deodorizer. Mr. Patel instructs the staff member to provide me paper towels which she moves to do. I then ask if the bed blankets were changed "today". (Breakdown begins.) Mr. Patel asks the staff member what my room number is and is given the number. He then looks at me and begins to tell me a few things. Summary follows: Mr. Patel: You know what, cancel her reservation. I want her out. You have taken towels. You have asked for too many things. You worried about the sheets. They were changed but you can get the fu@# out. We don't want you here. Me: Are you serious? Mr. Patel: You are a nuisance. You have been problematic since you arrived. You have too many questions. Fu@# you. You. have 15 minutes to get your belonging and get out. Me: (very few words because I'm beyond astonished at how the situation became one) How did my asking for something get to this? This is how you speak to your customers? Mr. Patel: We don't like questions here. I don't give a fu@# about you. If you don't get your sh*& out of the room in 15 minutes, i will call the police. Me: Seriously? You have risen to this level because of my questions? Mr. Patel: You have two choices- go to your room or get out. (repeated) Me: Wow! Mr. Patel: If I call the police, I will charge you a cleaning fee/ for one night which will not be refunded. Me: I want to make sure I get a refund so yes, call the police. I need some account of what happened. Police arrived. They don't settle civil matters but did confirm that Priceline issued my refund. We left. Lafayette's Police were also the best. The facility has been recently renovated. The staff is awesome. The manager/owner's words and actions reflect zero concern a customer. The incident occurred as stated. I asked the staff if I offended her in any way, and she replied no. I am still in disbelief that Mr. Patel, a business leader, would address a customer in such a manner and use abusive language. His communication was abhorrent, aggressive, disruptive, and predatory. As a woman, I felt assaulted, distressed, inconvenienced, and more. I wonder if his response would have been the same if I were not a woman, or not African-American. To hear a manager in the hospitality industry debasing himself in such a way is objectionable. Perhaps more is going on with Mr. Patel than I might know. If so, I hope he gets the help he needs. I do know that a guest should not be subjected to the experience I had.

I do not recommend this location at all. We had a horrible experience here. Don't let the cheap price draw you in because you will regret it. Room was not clean, room keys didn't work for the door, beds and pillow were extremely uncomfortable, front desk doesn't care about your sleep and other guests were not respectful of your stay.

When we arrived at the hotel 15-20 women scantily dressed wearing 4 inch stilettos were hanging out in the lobby, disturbing guest. We were placed on the second floor. When we got off the elevator there appeared to be trash in the hallway. Huge empty boxes. The next morning they were still there with men sitting on them talking on the phone at odd hours. I'm not sure what kind of group they were. Possibly refugees??? Regardless they left us feeling unsettled and empty boxes that were left in the hallway made the place look like it was unkept although the housekeepers were out constantly cleaning. The hotel staff should have never given us a room in the middle of this questionable group. I'd never go back to this Best Western