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Best Western Plus Hotel Kootenai River Inn Casino & Spa, Bonner'S Ferry

4.0/5  - basé sur 490 notations.
7169 Plaza Street, 83805-8598, Bonner's Ferry, United States - visualizzare mappa
Best Western Plus Kootenai River Inn Casino & Spa - Facciata dell'albergo Il Best Western Plus Kootenai River Inn Casino & Spa è situato nel centro di Bonner'S Ferry. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il Best Western Plus® Kootenai River Inn Casino & Spa si è ampliato! 36 camere nuove dotate di frigorifero, microonde, box doccia e molto altro. Disponibili anche camere con vista sul fiume. Questo splendido hotel è circondato dalle maestose montagne Selkirk, Cabinet e Purcell, è abbellito dal magnifico fiume Kootenay e si trova in posizione comoda, vicino al confine canadese, situato a soli 30 minuti più a nord. Tra le attrattive locali disponibili ci sono a pochi passi il campo da golf, la località sciistica Schweitzer e il rifugio Kootenai Wildlife. Le sale del nostro casinò, aperte 24 ore su 24, contengono una vasta gamma di macchine da gioco con dollari statunitensi e canadesi, un bar e una gastronomia. Bingo organizzato in alcune giornate, per maggiori informazioni contatta il casinò. Iscriviti gratuitamente al nostro club Ktunaxa Player's e guadagna punti per partecipare alle nostre estrazioni e approfittare di sconti speciali e di pernottamenti gratuiti. Facci compagnia allo Springs, il nostro ristorante con sala e vista sul fiume aperto tutti i giorni a partire dalle 6:30 per colazione, pranzo e cena. Tutte le camere sono non fumatori Alcune camere includono un balcone privato con vista sul fiume e un letto king size o due letti queen size. Tutte le camere dispongono di televisore LCD a schermo piatto da 42 pollici, frigorifero, ferro e asse da stiro, macchina per il caffè Keurig®, asciugacapelli, accappatoio di spugna, accesso wireless a Internet gratuito e cassaforte gratuita. Alcune camere sono inoltre dotate di microonde. Mentre ti godi il soggiorno, usufruisci del centro benessere del Kootenai Spa, aperto tutti i giorni, con parrucchiere a servizio completo, servizio manicure e ricostruzione unghie, trattamentiviso, massaggi e idroterapia. Dopo esserti rilassato nel centro benessere, fai un tuffo in piscina o nella vasca idromassaggio, aperte tutti i giorni dalle 7:00 alle 23:00. Il nostro hotel offre anche una palestra aperta tutti i giorni dalle 7:00 alle 23:00, una sala con videogiochi per i bambini e un servizio di lavanderia disponibile 24 ore su 24. Il nostro personale cordiale è a tua completa disposizione per assicurarti un soggiorno indimenticabile e all'insegna delle comodità. Foto carta d'identità in corso di validità e carta di credito richieste al momento del check in. Non sono accettate carte di credito a nome di terze persone. La prenotazione e la carta di credito utilizzata per il pagamento devono coincidere. Ti auguriamo un soggiorno gradevole!

Best Western Plus

Hotel Kootenai River Inn Casino & Spa

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i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Terme
    Terme
  • Piscina riscaldata
    Piscina riscaldata
  • Aria condizionata
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  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 491 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
250
Molto buono
156
Nella media
52
Scarso
20
Pessimo
13
CONSULTARE I PARERI SU
Affari Affari
41
Business Business
26
Da solo Da solo
19
Di coppia Di coppia
128
In coppia In coppia
240
In famiglia In famiglia
113
Viaggio con amici Viaggio con amici
62
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Fun and relaxing"

1
12/12/2018

This place is home away from home. The staff and services are exceptional. The hotel is newly renovated and has a beautiful view of the river. The in hotel casino is open 24 hours and has a wide range of slots to play.

"Great dollar value"

5
11/11/2018

They have just renovated the interior of the rooms and restaurant.....the rooms are lovely and with the new beds your sleep will be outstanding. The staff is very friendly and go out of there way to ensure you feel like family. Enjoy

"Excellent and Beautiful"

5
05/11/2018

Amazing views, excellent staff, awesome food options. I love the easy access to explore the town. Super fun to play in the casino, go hiking, get a massage and overall just a good time. Easy parking, comfy beds.

"Under Renovation"

4
28/10/2018

Having stayed here numerous times before, we have always enjoyed the friendliness of the staff. The hotel is under renovations which will be nice when completed. Because of the Renos, things were a bit out of sorts this visit. Check in was longer as only one person at the desk. All in all, this hotel is one of our stand by's as it never fails to meet our needs.

"Stay at BW Kootenai"

5
17/10/2018

The hotel and restaurant are great. The establishment is very nice and comfortable. We regularly pay in excess of $100/ night for rooms and rarely receive the same level of quality and service as was encountered at this establishment. Ritchie

"Beautiful views"

4
20/09/2018

Our room overlooked the river, it was beautiful! The casino had a nice selection of machines to play. We had dinner in the dining room, which overlooks the river. Food was great! Also had a spa day, which was fantastic! If you've never tried a facial, it's the best ever!

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your experience at our facility. I appreciate hearing from our Guests. I am happy to read you had a good stay and I will be sure to pass your comments on to our entire team. Thanks again and we look forward to seeing you here again soon. Tom Turpin General Manager

"Hotel is Great - Casino Just OK"

3
12/09/2018

This casino has been our favorite for a couple of years, however, our favorite machines were recently removed and replaced with higher betting machines. We now have trouble finding machines we like and within our budget. As well, the machines seem to be paying out less often, at least for us. Our money used to last a little longer (sigh). We like the Bonners Ferry area though, so we will still gamble here, just less frequently. Someone mentioned to us that a casino in Spokane has lower betting machines and decent pay-outs, so we are going to check it out. On a more positive note, we still enjoy the hotel room here. We always book the Standard King and the room is very clean, spacious, attractive, sound-proof and has a comfortable bed and lots of amenities.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your experience. We value your input. I am sorry to hear your favorite games we removed. We consistently change out our gaming floor to freshen things up and bring in new and exciting games. We will keep that in mind during our next change. Thank you for your kind remarks on the hotel. We look forward seeing you here again soon. Sincerely, Tom Turpin General Manager

"Great Stay at Kootenai River Inn"

4
04/09/2018

This is a great hotel with very good staff. Pillows could have been larger - very small for a king bed, but overall no complaints! Would definitely recommend.For a hotel connected to a casino, there was no smoke odor in the rooms, although there was a bit in the lobby.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your experience at the Kootenai River Inn Casino and Spa. I appreciate hearing from our Guests. I am happy to read you had a good stay. Our team is very proud of our facility and I will be sure to pass your comments on to them. Thanks again, Tom Turpin, General Manager

"Great Hotel"

5
22/08/2018

Always a pleasure to stay here. Room very nice. Comfy beds. Quiet, unless you waken by the trains. Staff so polite. Housekeeping good. Love the shower. Toilet area quite small though. Good breakfast. Pool & hot tub to enjoy. Casino usually takes your money, but a nice small one, where you don't get lost.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your experience at our facility. I am happy to read you had a great stay and I will be sure to pass your comments on to the entire team. Thanks again and we hope to see you here again soon. Tom Turpin General Manager

"Nice visit"

4
21/08/2018

Easy check in with friendly staff. Room was in the lodge - large room, excellent cleanliness, well equipped with comfortable bed. Viewed pool but didn't use it - appeared nice though. Had little flutter at casino - went in the smoke free room which was great - there were also two other casino rooms which were smoking. These are where the small takeout style cafe is , cashiers and bar. Got breakfast voucher for main dining room - had lovely breakfast with river outlook - just shame this was during bushfireS so was covered in a hazy smoke.Paid a little extra to stay here and were glad we did. Highly recommended.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your kind comments regarding your experience. I am happy to hear you had a good stay. Our team is very proud of our facility and I will be sure to pass your comments on to them. Thanks again for staying and I am sorry you had to experience the unfortunate wildfire smoke. Sincerely, Tom Turpin General Manager

"Last Stop To Canadian Border"

4
24/07/2018

This is a very nice Best Western hotel. Large older building that has been updated with a new Lodge wing that is even nicer. The new wing has larger rooms every room is nice with the big flat screen TV, good beds and great pillows. Lots of power plugs and all the things you expect from BW, small refrigerator, coffee maker, ironing board, nice office chair and desk with a table and 2 chairs. The bathrooms are really well done with surface space and a fancy cut rock tile and rain drip faucet shower. Because this hotel has a Casino the breakfast is a voucher in the coffee shop so you order your meal. Easy to upgrade but free breakfast was really nice. Just took longer as you had to order it and wait. The pool is heated with a nice hot tub all inside. The old building has a view of the river. The new building has an elevator to 2 nd floor. Old building has a main hallway that is really hot on a warm day. Downright uncomfortable but the rooms all have good A/C. Rooms clean with a nice staff.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your nice comments regarding your recent stay with us. I am happy to read you had and good stay and enjoyed our facility. I will be sure to pass your comments on to the entire team. Thanks again for staying. Tom Turpin General Manager

"Good but prices very from day to day"

4
20/07/2018

Handicap room had a tub and not a shower. Wasn't able to use it. Food and drink were very good. Room very clean and staff friendly. BNSF railroad runs just behind hotel and can be startling in the middle of the night. Casino a little tight every time we have been there.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your experience. I hope the tub was not an inconvenience and apologize for any noise that may have come from the train. We hope to see you here again in the near future. Sincerely, Tom Turpin General Manager

"An Absolute Gem..."

5
08/07/2018

We always stop here on our way home from our annual Spokane trip and they never disappoint. Rooms are very spacious and over look the river. You get to sit on your own private patio and watch the sun go down while sipping wine. Location is convenient right off the highway. Dinner on the restaurant patio is very good and relaxing. Service was very good. Quickly becoming one of my favorites. Looking forward to next years trip.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your great comments regarding your recent stay with us. I am happy to read everything was to your liking. Our team is very proud of our facility and I will be sure to pass your comments on to them. Thanks again, Tom Turpin General Manager

"Stayed here 2 weeks "

3
03/06/2018

Stayed here 2 weeks. Definitely not your average best western plus. It's billed as a casino but only has slots. Free breakfast voucher, not the usual hot buffet. Room was clean, staff friendly. Would stay here again. Didn't use the spa

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your experience at the Kootenai River Inn Casino and Spa. I am happy to hear you had a good stay with us and will be sure to pass your comments on to our entire team. Thanks again for staying, Tom Turpin General Manager

"Terrific view of river"

5
30/05/2018

Most of the rooms face on to the river so you can sit on your patio and watch the river and birds. The restaurant also has a patio so can enjoy a drink or meal there as well. The rooms are large with nice showers.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your stay with us. I appreciate hearing from our Guests. I am happy to read you had a good stay and everything was to your liking. I will be sure to pass your comments on to our entire team. Thanks again for staying. Tom Turpin General Manager

"Hotel stay"

3
27/05/2018

The restaurant was very good, the room was pretty good with exception of the pillows! The pool was over ran by kids our entire stay which was very disappointing and we could even go there to relax as the parent obviously used the pool as a babysitter while they gambled! We checked in at 2pm and the pool was over ran with kids until the pool closed and that was very annoying.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your experience at the Kootenai River Inn Casino and Spa. We appreciate your comments. On behalf of our entire team, I apologize for the inconvenience of the pool area. We will review our policies to see if there is a way to control certain times for pool patrons. Thanks again for your time. Tom Turpin General Manager

"Great Stay"

4
22/05/2018

Went down with family for an overnight gambling trip and had a great stay here. The rooms were very clean and comfortable, food was very good and the views were great!! If there was anything on the negative side I could bring up is that the a/c unit in the room didn't really work and it got a little difficult to sleep. However, I will be back to enjoy this hotel again.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay. I appreciate your comments. I will look into the A/C unit issue and see what we can do to improve this for your next visit. Thanks again for taking the time to write. Tom Turpin General Manager

"Bonners Ferry Best Western"

4
19/05/2018

Very good service. Our room was overlooking the river, awesome view, nice balcony for sitting outside with morning coffee and evening nightcap. Walking distance to downtown Bonners Ferry. The only thing that can be annoying is the train noise if you're a light sleeper. Take ear plugs because the view from our room is so lovely it's worth it!

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay. Your comments are very important to us. I am happy to hear you had a good stay and want to apologize for the excessive train noise. We do provide ear plugs at the front desk and would gladly provide on your next trip. Thanks again for taking the time to write. Sincerely, Tom Turpin General Manager

"3 nights at Best Western Kootenai"

3
15/05/2018

The rooms are ok. Beds comfortable and river view nice. The rates we recieved were very good so we stayed 3 nights. The Restaurant prices seemed reasonable, except I didnt appreciate them charging me Room Svc prices when I went down and got my food myself and took it up to my room. Had an $18 charge for a cheeseburger/fries...a little much more than I expected to pay. The casinos were ok, but wish they would at least pay a little. Even an employee said that's why most players don't return to play.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments. I appreciate you taking the time to write. Your comments are very important to us and hope you will give us another chance in the near future. Thanks again, Tom Turpin General Manager

"Good Times"

5
11/05/2018

We love the Best Western Plus Kootenai River Inn Casino and Spa. We prefer this over Quest Casino and Worley Casino. Our stay is always restful, the casinos have all the updated machines I have recommended this to my family and friends. Thank you!!!!!

"mountain retreat"

4
29/04/2018

Hotel is well run and service is good, the food is reasonable price and a happy hour adds a nice touch The yards are well maintained and the spa is open 7 days a week, small pool but enjoyable with a hot tub.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments on your recent stay with us. I am happy to read you had a good stay and I will be sure to pass your comments on to our entire team. I am excited to share with you that in the Fall 2018, we will begin remodeling our riverview Guest rooms as well as our Springs restaurant and lounge. This remodel will be complete by the end of November. Sincerely, Tom Turpin General Manager

"Lots of fun"

5
25/04/2018

Great hotel great beds food has always been amazing. The cost for the hotel is very reasonable and the rooms are all up to date. Lots of variety with the games. I have personally won 3 jackpots this year alone and we only go once a month for a date night. Highly recommended

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to read you had a good stay and everything was to your liking. I am excited to share with you that in the Fall 2018, we will begin remodeling our riverview Guest rooms as well as our Springs restaurant and lounge. This remodel will be complete by the end of November. Thanks again for your comments. Tom Turpin General Manager

"Getaway to Bonners Ferry Idaho"

4
05/03/2018

I went with a bus tour group on Super Bowl Sunday for 3 nights. Stayed in the lodge. Rooms very comfy with 2 queen beds, mini fridge, microwave & keurig coffee maker. Just a few steps outside to the pool, spa and rest of the complex. Restaurant had a good size room where we ate dinner as a group, service was good, food was okay (my kobe beef was half fat). There are two smoking and one non smoking casino rooms with a good variety of slots both USD & CAD machines.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to read you had a good stay and I will be sure to pass your comments on to our entire team. Thanks again for staying. Tom Turpin General Manager

"Incredibly helpful staff!"

5
03/03/2018

I am a children's writer and I stayed at the Best Western Plus Kootenai River Inn Casino & Spa the night before my event at a Bonner's Ferry elementary school. But we got snowed in! Event cancelled. Drat! The hotel not only extended my stay by an extra night, they gave me the best rate possible. Next day, school was open, so I got to share with the kids after all. I got to gamble a little bit on my "day off." And I got to eat GREAT food at the restaurant. If you want a lovely stay, visit this hotel/casino -- rain, snow or shine. It's a great experience, come what may.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments regarding your recent stay. I am happy to hear you had a great stay and everything was good. We are proud of our facility and I will be sure to pass your comments on to the entire team. Thanks again for staying! Tom Turpin General Manager

"Great stay"

4
04/02/2018

We have stayed here several times and always have a great stay. I recommend the balcony rooms as the view is beautiful. We stayed in the lodge section this time which is farthest from the lobby and casino. The king room was very large and the bed seemed new. Great pillows and very clean. Love the bathroom with the sink and counter separate. We always find the front desk staff to be courteous and helpful. The check in was fast as was checkout. There is a smoke odour in the lobby but no trace in the lodge section. We find this hotel to be a great value as breakfast is included (and it is yummy and plentiful). The casino is fun but I always lose. We have never used the pool or jacuzzi but it looks great from the outside. We will be back.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to read you had a good stay and everything was to your liking. I will be sure to pass your comments on to our entire team. We hope to see you here again soon. Thanks again, Tom Turpin General Manager

"Needs to be updated..."

3
03/02/2018

Hallway carpets and beds need to be replaced. Bar/lounge are chairs are over 20 years old and are dirty. Food is good in restaurant. Front desk staff needs to interact with customers better. I stayed at this location when it was fairly new decades ago. It was considered ver nice at that time. However, it seems that that only thing they have updated since then is the casino gaming area.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Dear Bryan Morris, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I want to share with you that starting in April, our facility will begin a remodel that will consist of a complete remodel of the Springs restaurant and lounge including carpet, chairs, tables, wallcovering and lights. The Guest rooms in the original section (which you stayed in) will also be remodeled and replaced with new carpet, casegoods, lighting, wallcovering and chairs. On top of those items, the main building will have a face lift as we add alcoves along the front area which will enhance the outside look and also provide additional space. Other areas that will be remodeled is the Spa area, business area and pool area. We are excited about this remodel and you are actually one of the first Guests that I have shared this with. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 208-267-8511. Sincerely, Tom Turpin General Manager Best Western Plus Kootenai River Inn Casino & Spa

"River view"

4
04/01/2018

Loved the river view The hotel was all decorated for Christmas and the view of the river was beautiful with all the fresh fallen snow Would definitely go back again There is a nice little walkway from the hotel to downtown which goes right under neath the highway . The downtown has neat little shops you can explore a pretty cute little town

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good stay and will be sure to pass your comments on to our entire team. Thanks again, Tom Turpin General Manager

"All around great!!"

5
03/01/2018

Great service, rooms, staff, casino (well .... I didn't win) but great experience! Definitely will be planning another stay or two this year! Promotional coupons are nice to receive with the casino players club!

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to read your had a good experience with us and will be sure to pass your comments on to our entire team. We look forward to seeing you here again in the near future. Sincerely, Tom Turpin General Manager

"Beautiful and relaxing!"

3
29/12/2017

We had to travel to Bonners Ferry from Spokane for business during a snow storm but made it safely to the hotel. We were allowed to check in early, which was great since we were cold and stressed from the drive. We had a beautiful room that had a small deck that overlooked the river. With the snow coming down, it was all so beautiful. I must say for a Casino, the hotel was very quiet at night. The casino itself was pretty tight....so we only played for about an hour or so since we weren't hitting any bonuses or anything...just throwing our money in the machine and that was about it. The staff was friendly and helpful. We ate at the Springs (dinner and breakfast) and the food and service was excellent!!! I have to say both waitresses Thursday night and Friday morning were personable and pleasant! I give the hotel and restaurant 5 stars but really disappointed in the casino.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your comments regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good stay and the hotel and restaurant was good for you. I am, however, sorry to hear about your experience in the casino and hope the next visit to our facility the casino is a better experience for you. Thanks again for your comments. Sincerely, Tom Turpin General Manager

"River View"

4
27/12/2017

This non smoking casino hotel is a very good stay for this area. Visited in November while visiting family for Thanksgiving. First time staying here but will be coming back for our next visit. Rooms were clean and comfortable. Staff was al very friendly and the food at the restaurant was quite good. Good value compared to other locations in the area and with a very nice view of the river.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good stay and will be sure to pass your comments on to our entire team. We look forward to see you here again soon. Sincerely, Tom Turpin General Manager

"Had a relaxing time"

3
26/12/2017

Was a very laid back property. offering pet friendly rooms. Huge plus for our little dog. Front desk staff seemed overwhelmed with the check-in process. The day SPA is a must, the prices are reasonable, Staff is very friendly and the massage therapist was worth every dollar I spent. They treated you like you were special for a moment, a great way to pamper yourself. Rooms were well appointed, could use a microwave as an addition. There were several entrances so you didnt have to go thru the lobby to get outside. Could of done without the kids running up and down the halls both above us and on our floor.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your experience at our facility. I appreciate hearing from our Guests. I am happy to read you had a good stay and will be sure to pass your comments on to our entire team. Thanks again, Tom Turpin General Manager

"We Love This Casino and Hotel"

5
12/12/2017

We've actually stayed here twice since my last review but 'my bad', I just got around to reviewing it again. We have had a wonderful stay here every time, great casino with 2 smoking and 1 non smoking rooms, good choice of slot machines (some Canadian also), good/decent food, comfortable, clean & spacious room, and terrific service from wonderful staff. Wish they had wine coolers at their little bar counter; they have beer (great for hubby) and (I think) hard liquor. They do have a free soda/pop area where you can help yourself, so this suits me just fine. We find that the payouts are decent, you win some, you lose some. When we lived in Manitoba we used to enjoy going to a casino in Minnesota a couple of times a year and always had a great time. Then the band fired their managers and took over the operations themselves. They started getting greedier and greedier: the slot machines got tighter & tighter, service got really bad, everything got run down and prices kept going up. And we, our friends and relatives stopped going. Period. I really, really hope that the Kootenai River Inn Casino keeps doing what they're doing! Because so far, they're sure doing everything right!! We have come to love this casino and it is now our 'go to' place. See you at Christmas!!

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your kind remarks regarding your recent stay with us. I appreciate hearing from our Guests. I am very happy to read you had a great stay and everything was to your liking. The entire team is very proud of our facility and I will be sure to pass your comments on to them. We hope to see you here again soon. Thanks again! Tom Turpin General Manager

"Great with some reservations"

4
11/12/2017

We stayed over Thanksgiving this year. Overall, a good expereince. The checkin was smooth and easy with friendly people. The room was clean and large, tmade more so by the minimal amount of furniture in the room. It could have used a desk, but it did provide a small round table and two chairs. We enjoyed the view from the small balcony but did not spend much time out there. The shower was great! We had breakfast included with our room, so we had a wonderful start to each day (good food, friendly service). The Huckleberry pancakes were REALLY good, but plan to share! Now the reservations: 1. The AC was not terribly effective. We like a cool room at night, so we slept with the balcony door open...in November...in Idaho. And we were still not really in a "cool" room. 2. The TV did not work (could not change channels). The hotel was prompt about sending someone up to fix it but it took a while, so we were on of two days without TV (no biggy - it was Thanksgiving afterall). 3. We brought bathing suits and were excited to use the hottub. My husband went in once but I abstained throughout our visit. The pool/hottub area was overrun with children at almost all hours of the day! My husband sat in the tub for about 30+ minutes, with the young children (under 8 years old) that were in the tub when he showed up staying in until after he left (this is NOT safe for young kids, but no hotel employee appeared to be monitoring). He also said that the kids were not great about accommodating another person in the tub, nor were the parents really paying that much attention. 4. Our room was almost above the pool, so whenever we came in or left our room, we were treated to the pool exuberance. Luckily, the door had good soundproofing.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your experience at our facility. I appreciate you taking the time to write. Thank you for your kind remarks on our facility and the areas of improvement we can make. On behalf of our entire team, I apologize for not exceeding your expectations and we will use this information to improve in our operation. I hope you will consider staying with us again in the future. Thanks again, Tom Turpin General Manager

"Great stay with our dogs"

5
11/12/2017

Had a room with our dogs on the third floor overlooking the river. PERFECT room! Lots of space, beautiful view, not noisy, ordered room service, gambled, used the restaurant to meet with friends. And we went home so relaxed. Great value from dinner, to lounge, to room. Next time - Spa!

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments from your recent stay. I am happy to hear you had a great stay with us and I will be sure to pass your comments on to our entire team. Thanks again for taking the time to write. Sincerely, Tom Turpin General Manager

"Even Better than Expected"

5
08/12/2017

We were drawn to this hotel by its location (close to the Kootenai National Wildlife Refuge) and its casino. The hotel is located along the Kootenai river. It is well maintained and provides a pedestrian tunnel to the charming historic town of Bonners Ferry. We learned that Native American gambling venues are exempt from other US gaming requirements (minimum winning rates, for example); but our losses go to a good cause, in this case, the Kootenai Tribe. The hotel mattresses are firm and comfortable. The restrooms are upgraded and lovely. Pets are welcome with a minimal surcharge.

"Gambling Fever"

4
07/12/2017

We always enjoy our stay. Good pricing on rooms, and excellent meals/service in the restaurant. Large rooms, and fairly quiet. We will be back. The attached casino is the draw. The view in the restaurant overlooking the river is a bonus. We always request a room facing the water as well. Peaceful.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your thoughts regarding your recent stay with us. I am happy to read you had a good stay and everything was to your liking. Our team is very proud of our facility and I will be sure to pass your comments on to them. We look forward to seeing your here again soon. Sincerely, Tom Turpin General Manager

"Great Service"

5
01/12/2017

Us gal pals, 8 of us, stay here for an annual birthday celebration. All of the staff, from front desk to housekeeping, is so very welcoming and accommodating . The bed was very comfortable, the breakfast was very good and we will return again next year.

"great place to stay"

5
26/11/2017

Nice clean hotel. Rooms have a lovely river view. Rooms are nicely decorated. Lovely huge shower. Great amenities. Flat screen tv and fridge. It's a home away from home. No breakfast included however they have a very reasonable seniors breakfast menue.

"Excellent accomodation"

5
24/11/2017

Great service by all staff both at the front desk dining room and the cleaning staff, good food,quiet and clean accommodation. The Wi-fi is fast and free as is the parking.Pool area and hot tubs are also well maintained

"Always a good choice"

4
22/11/2017

I always enjoy staying here, everything is always clean and fresh, and the location works really well for my trips, the staff are always very nice, the food is good. There is also good food in the area if you venture out.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay. I am happy to read you had a good stay and everything was to your liking. I will be sure to pass your comments on to our entire team. Thanks again for sharing with us your experience. Tom Turpin General Manager

"Smoky Lobby"

3
20/11/2017

This hotel was recommended by a family member for a trip to town for a funeral. Most people stay here because it is a casino operated by the Kootenai Tribe. The three casino rooms allow indoor smoking, and these rooms open off of the lobby, meaning that the lobby smells like cigarette smoke. It was not a pleasant place. My room was in the new Lodge building, and it was very nice. This hotel is also located very close to a railroad crossing, so the train whistles at all hours of the day and night were a little distracting.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. On behalf of our entire team, I apologize for not exceeding your expectations. Your comments are very important to us and we will review them in the hopes of making the proper adjustments. Thanks again for your comments. Tom Turpin General Manager

"Getaway to Bonner's Ferry"

5
16/11/2017

Travelled to Bonner's Ferry with family from Cranbrook, BC to enjoy a couple of days of fun and relaxation. We used the pool and hot tub, spa services, ate at both the hotel restaurant and also at Mugsy's in town. Food was good at both places. Did not win our fortune in the casino but had fun trying.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good stay. We are very proud of our facility and I will be sure to pass your comments on to our entire team. Thanks again and hope to see you soon. Tom Turpin General Manager

"Smoking from casino dulled the experience"

4
09/11/2017

Nice indoor pool and workout room. Decent bar and restaurant. Location was good but halls were too dark. Great price but the stink from smoking in the casino was not pleasant near the lobby at check in. Clean rooms with lots of space but I stay in hotels 60 to 75 nights a year. This had to be one of the most uncomfortable beds I've had in years.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments regarding your recent stay. On behalf of our entire team, I want to apologize for any inconveniences caused during your stay. Your comments are important to us and we will take the steps to eliminate those issues in the future. Thanks again for taking the time to write. Sincerely, Tom Turpin General Manager

"Bonner's Ferry Hotet"

3
06/11/2017

Average hotel room. Size was nice but there were issues with the TV and Sliding glass doors in room. Staff were helpful, but it seems like there needs to be some changes in order to prevent the problems in the first place

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments regarding your recent stay. I appreciate hearing from our Guests. On behalf of our entire team, I want to apologize for any inconveniences that may have been caused during your stay. Your comments are important to us and we will take the steps to eliminate those issues in the future. Thanks again for taking the time to write. Sincerely, Tom Turpin General Manager

"Review"

4
03/11/2017

Overall a good experience. The hotel was clean and pleasing. The hotel staff was professional and courteous. The negative was dinner in the restaurant. The deli food was better. The bed was also not to my husband's liking.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments regarding your recent stay with us. I appreciate hearing from our Guests. I am sorry to hear you did not have a good stay. Your comments are very important to me and I will be sharing these with our management team. Thanks again for taking the time to write. Sincerely, Tom Turpin General Manager

"Changed my opinion of BestWestern"

4
02/11/2017

Stayed here for one night as husband and I were passing through the area. We stayed in the lodge side as opposed to taking a river view. The Lodge rooms are newer and quite spacious. walk in shower is great and even offers robes.. amenities not usually offered by hotels in this price range. What a nice surprise! Restaurant was better than I expected also! Our server Reina was great. Kind and attentive. All together the cleanliness and amenities were all above average and at a very reasonable price. I won't hesitate to stay here again if we are in town.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your comments regarding your recent stay with us. I am happy to read you had a good stay and everything was to your liking. I will be sure to pass your comments on to our F&B Director regarding Reina, which I agree is a great server as well as your other comments about our team and facility. Thanks again for staying. We look forward to seeing you here again soon. Sincerely, Tom Turpin General Manager

"Great Value !"

5
31/10/2017

The staff were very helpful. The food was good and the rooms were very clean. I will definately stay there on my next trip out..... I like the idea of a smoking and non-smoking Casino area. Many thanks.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good stay and everything was to your liking. I will be sure to pass on your comments to our entire team. Thanks again for staying with us. Tom Turpin General Manager

"Working in Bonners Ferry"

4
15/10/2017

Best place regarding it's value to stay for work off season. Off season price works w/ the per diem we are paid & the amenities are great. Easy access to restaurants, both in house & just across the highway in downtown Bonners Ferry.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I am happy to read you had a good stay and everything was to your liking. I will be sure to pass on your comments to our entire team. Thanks again for staying! Tom Turpin General Manager

"beautiful view with ticks and noise"

3
14/10/2017

The view is awesome but do not stay on the ground floor as they will put a family with a running child to wake you up at 0630 am . Also, ground floor rooms are home to dogs. Wife found a live tick on her pillow. Dogs everwhere. It migh be better upstairs.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your comments regarding your recent stay with us. I am sorry to hear about your experience in your room. Your input is valuable to us and I will investigate this immediately. Thank you for taking the time to write and we hope you will consider staying with us again in the future. Sincerely, Tom Turpin General Manager

"Won't stay there for our 45th wedding anniversary, they won't answer our several emails!"

1
12/10/2017

We have emailed them twice and they never respond, we are having our 45th wedding anniversary and asked them a few questions, but they never respond? So, we are booking at another similar Idaho casino that did respond. Amazing! Their website Sounds like they care. But it is symbolism over substance!

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for recent TripAdvisor comment regarding your inquiry on our facility. I am disappointed to hear that we never got back to you on your inquiry and will look into this immediately. Your input is very important to us and I will be addressing this with our management team. Thank you for taking the time to write. Sincerely, Tom Turpin General Manager

"Highly recomend"

5
12/10/2017

Clean comfortable large room. We watched a bald eagle catch and eat a fish from the river below balcony. Beautiful views. Lots of parking. Delicious meal and fantastic service in their restaurant. Best complimentary breakfast I have ever had.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay with us. I am happy to hear you had a great visit and everything was to your liking. I will be sure to pass your comments on to our entire team. We hope to see you here again soon. Tom Turpin General Manager

"Pretty good hotel. One very over priced suite"

4
04/10/2017

Nice typical best western quality. Great staff and an above average restaurant for both breakfast and dinner. For a casino, they do a very nice job of isolating the smokers from the hotel. I booked a king suite here (room 223 - three moon suite ) because i was fascinated that a best western had a room for over $400 with taxes. i just had to see this because it is literally a hundred dollars more than the best suite we've ever been in in a BW. The room was very nice with a separate sitting room, a wet bar, and two bathrooms. The balcony was good with a nice view over the river. That being said, it was not a $400 room versus other similar set ups either in BW or other hotels. As a benchmark, the marriott in richland crown point was $260 for an identical set up including a river view. At $300, this room is about right but not at $400

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent visit. I appreciate hearing from our Guests. I am glad to hear you had a good visit and appreciate your input on the room you rented. I will be sure to pass your comments on to our entire team. Thanks again for staying. Tom Turpin General Manager

"Very Nice Location"

3
02/10/2017

We had a nice time at this property, spent some time in the Casino and then had dinner. The restaurant is very nice and the food is both delicious and reasonably priced. The rooms are spacious, comfortable, quiet and with updated and lovely bathrooms.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your comments regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to read you had a good stay and will be sure to pass your comments on to our entire team. Thanks again for staying. Tom Turpin General Manager

"Nice"

5
01/10/2017

We found our room to be very nice and a excellent view of the river. The check in process was easy and very accommodating. The lady at the front desk offered us express check out which made things very easy for our departure.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I am happy to read you had a good stay and everything was to your liking. I will be sure to pass your comments on to our entire team. Thanks again, Tom Turpin General Manager

"Fun times"

5
27/09/2017

We always have a fabulous time when we come to Bonners Ferry! Rooms are so comfy and we love the deck and view! The only suggestion I would make is put 4 regular coffees in the room! Pretty sure we will be back in October!

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your kind remarks on your recent stay with us. I appreciate hearing from our Guests. I will be sure to pass your comments on to our entire team. Hope to see you here again soon. Sincerely, Tom Turpin General Manager

"Excellent Hotel, Employees can not wait to help you."

5
24/09/2017

Will always come back, if it stays this way. Excellent bunch of employees in every department. every thing is clean, great food, Bar service great, even at happy hour. Customer service is also great, when we had a problem, with a machine.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your experience at our facility. I appreciate hearing from our Guests. I am happy to read you had a good stay and will be sure to pass your comments on to our entire team. Thanks again, Tom Turpin General Manager

"Great place to stay!"

5
18/09/2017

We always love our experience here. The view of the river is awesome but if you want quiet the new part of hotel is where you want to be. My husband and I both look forward to our yearly trip to Bonner's Ferry and love to stay here.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay. I am happy to hear you had a good stay and you liked our view of the beautiful river and mountains. I will be sure to pass your comments on to our entire team. Thanks again for staying with us and see you next year. Tom Turpin General Manager

"Nice Hotel, Great Casino, Friendly Staff"

5
18/09/2017

Always love this place! Great food and people. Beds comfy and a gorgeous view of the Kootenai River from our Balcony. Easy walking to old downtown where there are several more restaurants to choose from as well as a micro Brewery!

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to see you had a good stay and everything was to your liking. I will be sure to pass your comments on to our entire team. Thanks again for staying. Tom Turpin General Manager

"My Favorite Hotel"

5
18/09/2017

I love this hotel and have been coming for years. I love the view and the friendly staff and the proximity to the bookstore and shopping. It's getting a bit expensive however. I still love it and hope to return many times.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I am happy to hear you had a good stay and will be sure to pass your comments on to the entire team. Thanks again for taking the time to write. Sincerely, Tom Turpin General Manager

"Bad experirnce"

2
17/09/2017

Inexperienced staff did not greet me as a platinum member at check in, I did all the talking. I as not offered express check in and I wasn't offered a gift or bonus points. I had to tell her she needed to scan my credit card. I was not given direction to anywhere in the hotel not even my room, I had to ask. Because it was BW Plus I at least expected a free breakfast or discount to the restaurant. I had to late ask for my bonus points

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Tom Turpin General Manager Best Western Plus Kootenai River Inn Casino & Spa

"Best in the Kootenai"

5
16/09/2017

I stay at the Kootenai Best Western whenever I go to the casino. I go several times a year and I have never been disappointed. From the friendly staff to the cleanliness of of the hotel and rooms is a 10. I really always look forward to staying here.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your comments regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to read you had a good stay and everything was good. Our team is very proud of our facility and I will be sure to pass your comments on to them. Thanks again for staying with us. Tom Turpin General Manager

"Hotel ok"

3
12/09/2017

Usually the hotel is fantastic, however the decor in the hallways is desperately needing some TLC. The rooms decor also is needing updating and along with a good cleaning as there was "foreign matter" on a few of the walls over the bed and on the opposite wall. Made you feel a little "dirty" wondering if the floors were even cleaned.

"Good To Be Back"

4
11/09/2017

We usually stop enroute to Canada to overnight and enjoy dinner and breakfast. My husband likes to gamble a bit, but I prefer the Spa. Our waitress Jen served us breakfast, where I enjoyed the best seafood omelette I've ever had! Good menu, great service, and a beautiful view of Kootenai River. The Inn recently upgraded to a Best Western Plus, and it shows!

"Home away from home."

5
10/09/2017

I am a frequent business traveler to Bonners Ferry. This is the most consistently excellent place to stay. Comfortable rooms, accommodating staff, good food and relaxing spa and pool. Park your car and relax!

"great getaway"

4
08/09/2017

I have used this hotel on two occasions this year, nice casino, great river view, wonderful included breakfast. Town is just a short wake thru a pedestrian underpass, more great restaurants and shopping right there.

"Holiday "

5
08/09/2017

Best Western is a great place to stay. Our room is comfortable and roomy. Clean comfortable quiet Bed is comfortable. Good lighting and lots of plug-in for our electronic needs. Good food at the restaurant Courteous serving a the front desk Andrea is a pleasant and very helpful person Thank You!

"Lovely Hotel in the Boonies!"

5
05/09/2017

We have friends and family just inside of Montana and have stayed in a hotel in Libby previously. We found this little gem a few months ago and LOVE it! It's a tad bit farther to drive to see our people, but well worth it!

"Good spot to stop on Selkirk Loop"

4
03/09/2017

We spent a night here while traveling the Selkirk Loop on the way to BC Canada. The rooms were clean, and big with a large shower and thick towels. My room faced the garden next to the Spa. I didn't have time to visit the Spa or pool. The restaurant food was good with moderate prices and very large portions especially the deserts. The waitresses and seater were friendly and efficient. The view of the .Kootenai River was an added bonus. The Casino wasn't what I expected. The machines were all penny slot machines, unless there was something I missed. I'm more used to Southern style.casinos.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good stay and everything was to your liking. We are very proud of our facility and will be sure to pass your comments on to our entire team. Thanks again for staying with us. Tom Turpin General Manager

"One of the best"

5
02/09/2017

We stayed in a riverfront front room and were thrilled with the view. The rooms are extremely clean and the staff is exceptional.The restaurant is one of our favorites in Bonners Ferry - the food is amazing.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your kind comments regarding our facility and team. I am happy to hear you had a good stay and everything was to your liking. I will be sure to pass your comments on to our entire team. Thanks again! Tom Turpin General Manager

"Nice place"

4
01/09/2017

I really enjoyed my stay. The food in the restaurant was above average and we had a nice view of the river as we ate. The staff were all very friendly and I had a nice quiet sleep other than the passing by of trains. The only real complaint I had was that of the 3 casino rooms in the building there was very little area designated for non smokers.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good stay and will be sure to pass your comments on to the entire team. Thanks again, Tom Turpin General Manager

"Kootenai River"

4
27/08/2017

A nice hotel and casino they just need to relocate the snackbar out of the smoking section of the casino. It even affected the way the water tasted . A real disappointment for me they should catch up the times

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I apologize for the inconvenience regarding the snack bar and will be looking into how to better improve this in the future. Your input is valuable to us and I appreciate you sharing this with me. Thanks again for your time. Tom Turpin General Manager

"Great Get Away"

5
24/08/2017

This Inn was perfect for a get-away with my girlfriends. The rooms were very clean, staff friendly and facilities were everything we wanted from the casino to the restaurant to the pool. Easy walking distance to shopping.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your stay with us. I am happy to hear you had a good stay and you found everything to your liking. I will be sure to pass your comments onto the entire team. Thanks again for staying. Tom Turpin General Manager

"do not hesitate to stay!"

5
23/08/2017

Never had a bad stay or meal. This is an example of how a hotel/resort should be run. We have and will continue to recommend this hotel to many others in our circle of friends in Canada. Look forward to our next stay!

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Lloyd, Thanks again for your kind remarks regarding our facility. We always look forward to taking care of you. I will pass your comments onto our entire team. Thanks again, Tom Turpin General Manager

"Fantastic"

5
21/08/2017

Always a good time. I enjoy all the staff send they have become friends over the years .I recommend this hotel and casino to everyone. I am looking forward to my next trip there. The hotel is within walking distance to some great little pubs and cafes.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good stay and you enjoyed our facility and community. I will be sure to pass your comments onto our entire team. Thanks again for staying. Tom Turpin General Manager

"Unexpected"

4
15/08/2017

We stayed at this hotel while heading down to Portland. The town is not much, but the hotel is beautifully located along the Kootenai River. All the rooms have patios with beautiful views of the river. Canadian geese nest on the sand bars, along the shore and flocks fly in at sunset. Kayakers enter the river upstream and float by the hotel. The hotel has a great patio bar where patrons can sit outside and enjoy the beautiful setting. This is a wonderful place to stay for several days and relax.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your kind comments regarding your recent stay with us. I appreciate hearing from our Guests. I am very pleased to read you had a good visit. Our team is very proud of our facility and where we live and I will be sure to pass your comments on to them. Thanks again for taking the time to write. Best Regards, Tom Turpin General Manager

"Our Stay at Kootenai"

5
10/08/2017

Pleasant atmosphere, courteous staff, clean and very comfortable. Enjoyed our stay here as always. The children enjoyed the pool while the adults soaked in the hot tub. We retired for the evening and had room service bring us dinner. An enjoyable stay will definately be coming back.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good stay and your kids enjoyed the pool. I will be sure to pass your comments on to our entire team. Thanks again for staying! Sincerely, Tom Turpin General Manager

"Excellent service in a beautiful setting."

5
09/08/2017

The BW in Bonners Ferry was an excellent choice. We stayed there only one night but we would gladly stay again should we be in the area. The service was very efficient and friendly. The staff were professional and caring. And the river setting on the Kootenai River was gorgeous.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your kinds remarks regarding your recent stay with with us. We are very proud of our facility and the area we live in and I will make sure our team reads your comments. Thanks again for staying with us. Sincerely, Tom Turpin General Manager

"Very Good Hotel"

4
09/08/2017

This is the best hotel I have ever stayed in. The rooms were humongous, the pool was marvelous, and the maid was very helpful, my only concerns were that the bathroom did not have a lock and the breakfast was very small and you had to pay lots of money for more food. I would definitely recommend this hotel to friends, family, people travelling for business, or any solo travellers.

"GREAT STOP!!"

4
06/08/2017

Usually stop on our way by for a meal by the river. Great location to enjoy dining outside. Great food and service. Prices are great. Would recommend this stop to anyone. Can also try your luck at the casino.

"Super Experience"

5
05/08/2017

Very nice, upgraded rooms with a private balcony. All of the rooms face the Kootenai River with an awesome view. The staff was friendly and went out of their way to assist me with an early arrival by taking my name and paging me in the casino as soon as a room became available. They also have a restaurant on the premises with stunning views of the river. The location is about 1.5 hours north of Coeur d' Alene and worth the drive.

"Nice hotel, service, and restaurant!"

5
01/08/2017

We always have a great experience here. We go every year for a few nights to visit family. Love the rooms, Wi-Fi, customer service, cleanliness of the whole facility and rooms (we always stay at The Falls building), and we love the restaurant!

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to read you had a good visit and everything was to your liking. I will be sure to pass your comments on to our entire team. Hope to see you here again soon. Best Regards, Tom Turpin General Manager

"Relaxing massage"

5
30/07/2017

I came into town for the all class reunion. I did a lot of walking and I woke up stiff and sore. The spa was able to get me in for an appointment. Had a choice of red or white wine or mimosa at the end. I felt amazing at the end. I definitely recommend going.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments during your recent stay with us. I appreciate hearing from our Guests. I am happy to read you had a good stay and enjoyed our beautiful Spa. I will be sure our entire team reads your comments. Thanks again, Tom Turpin General Manager

"Good stay"

5
28/07/2017

Room was good , balcony with view made it better!. Personal were very helpful and pleasant. For a dog friendly hotel I felt there was not enough green space and paths to excercise your dog . Restaurant was also very good. Overall we would pick to stay there again on route to the Oregon coast !!!!

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay. I appreciate hearing from our Guests. I am please to hear you had a good stay and will be sure to pass your comments on to our entire team. Thanks again and we look forward to your next visit. Sincerely, Tom Turpin General Manager

"Wonderful place to stay"

5
24/07/2017

We stayed a couple of nights in the Lodge, and had a wonderful experience! Staff here is extremely kind and helpful. The room was very nice. I love the walking tunnel under the highway, to walk in to town. The area is beautiful, and right on the river. We highly recommend a stay here! The restaurant has a nice selection, and the deli is perfect for something quick. I like that they have Canadian machines in the casinos. We exchanged some US dollars for Canadian money, so we could play those machines too. All in all it was a beautiful place to get away, and a very pleasant trip.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to read you had a good stay and everything was to your liking. Our team is very proud of our facility and I will be sure to pass on your comments to the entire team. Thanks again for staying! Tom Turpin General Manager

"Not for serenity"

2
23/07/2017

We made an online reservation ahead of time as a place for a peaceful night while on the road; the river views were enticing. This was the wrong choice for us. The main building caters to casino-goers and the rooms, even the furthest from the casino per se, are smokey and old (although the water views are indeed nice). We moved to the secondary building which was definitely an improvement. Not our cup of tea.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your comments regarding your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thanks again and we hope you will give us another chance in the future. Sincerely, Tom Turpin General Manager

"Great place to stay and play"

5
22/07/2017

Rating for exterior is based on the repaving in the parking lot and the fact that we could not drive up to the check in area because it was not labeled as hotel, nor check in. Parked in the lot over by the spa and luckily we were to stay in that lodge so the car was close to our room and a luggage cart was available. The room was fantastic! The only flaw? The toilet set was a tiny bit offset - that's how great the room was. The food in the restaurant was excellent and reasonably priced for quality. Breakfast was good - a nice hot meal in the restaurant included with the room. It was nice to have a non-smoking casino (there are 2 with smoking) and machines dedicated for Canadian currency was a nice touch.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to read you had a good stay and I want to apologize for any inconvenience regarding the sealcoat and striping project in the parking lot. There is never a good time for that kind of project and we look forward to it ending quickly. We now have a beautiful newly looking parking lot. Your comments are very important to us and I appreciate all the great things you said about our facility. I will be sure to pass those on to our entire team. Thanks again for staying with us! Tom Turpin General Manager

"Guest"

5
21/07/2017

Great overnight stay just a little on the pricey side. Also grapefruit juice, I was served for breakfast, was fermenting. Maybe more tee shirt selection for souvenirs. Only one style to choose from. Other than that the accommodations were great!

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am sorry to hear about the grapefruit juice and apologize for any inconvenience this may have caused. I will be sure to pass this on to our food service team. Thanks again for your time and we hope to see you here again soon. Sincerely, Tom Turpin General Manager

"Nice room poor customer service."

1
20/07/2017

Front desk staff during both Check-In and check-out were inattentive and seemed disinterested in waiting on customers. The restaurant staff was not helpful nor responsive to guest request. Nice room and convenient location ruined by the staff.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your comments regarding your recent stay with us. I appreciate hearing from our Guests. I want to apologize to you regarding your experience at the front desk and restaurant. Our team is very committed to providing the very best service and I have spoken to our Front Desk and Food & Beverage Manager on this. We will take the necessary steps to improve on this and insure it will not happen in the future. Thanks again for your comments. We hope you will give another another chance in the future. Sincerely, Tom Turpin General Manager

"Fantastic place to stay"

5
15/07/2017

Had river view with balcony. So great, had to stay an extra night. Should not be missed if traveling in the area. Had several casino areas on the property which added to our enjoyment. Great golf course right down the highway. Only 9 holes, but a par 36 so different tee positions for doing 18 holes. Perfect greens.

"Kootenai Falls Lodge"

3
12/07/2017

Don't ever stay in the Kootenai Falls Lodge section of this hotel. Always ask for riverview with a balcony. The freight train runs every 30 minutes and blows his horn at the unmarked crossing across the road from the hotel. For some reason you cannot hear the freight train in the riverview section at night time.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with me your comments on your recent stay. On behalf of our entire team, I want to apologize for the additional noise from the train across street. We realize this can be an annoyance and have addressed this with the local authorities in the hopes of reducing this issue. Thanks again for sharing with us your experience. I hope to see you here again soon. Tom Turpin General Manager

"Great place to stay"

4
12/07/2017

Right on the Kootenai river, good food, good entertainment, comfortable beds, nice private balconies overlooking the river. Well insulated for noise so you get a good nights sleep, nice modern bathrooms.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with me your comments regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to read you had a good stay and you enjoyed our bathroom area. Our team is proud of our operation and I will be sure to pass your comments onto our entire team. Thanks again for staying with us. Tom Turpin General Manager

"Hotel overall nice/Restaurant needs work."

4
10/07/2017

I liked the hotel overall but service at the restaurant was not so good. Took forever to be initially served and I had to ask who was our server or we would've waited even longer. Service for the hotel was excellent.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your stay with us. I appreciate hearing from our Guests. Thank you for your comments regarding the overall hotel service. I want to apologize regarding the restaurant service level and can assure you I will be talking to our food & beverage management team to correct those issues. Thanks again for taking the time to write. Sincerely, Tom Turpin General Manager

"Bonner's Ferry"

4
09/07/2017

Coming from a 3 day tour of Couer d'Alene & Spokane, this was our final stop before heading home. I haven't stayed anywhere else in Bonner's, so this is the go-to place. Handy to have the casino on-site. It has Canadian and American $$ machines. This time we didn't have any CDN $$ so found it a bit inconvenient on the limitations on what I could play. Breakfast is always good. View of the river is very nice. Highly recommend staying on the river side as the train track is very close by on the other side of the hotel and goes throughout the night. I wear earplugs but can still hear it. Walk across the street (through the tunnel) and visit the pubs and Heart Rock Wines.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay with us. I appreciate hearing from our Guests. I am pleased to read you had a good visit and will be sure to pass your comments on to our entire team. Thanks again and we look forward to seeing you here again soon. Tom Turpin General Manager

"Nice rooms and entertainment too"

5
09/07/2017

Rooms were clean and comfortable. Staff was very friendly and helpful. There was a casino. When you signed in with them, They gave a $10 free play slip for first time players. I used it and won a little as I stopped playing when I doubled my money I had put up. We stayed here because of its location and it had 3 stars in the AAA book we had. It didn't disappoint.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am pleased to hear you had a good stay with us and you enjoyed the facility. I will be sure that our entire team reads your comments. Thanks again for your kind words. Sincerely, Tom Turpin General Manager

"Gem"

5
26/06/2017

Will definitely come back. Very nice rooms, everything worked will, including Wi-Fi. Food was very good. The surrounding Bonners Ferry community has done a great job of making itself attractive to tourist.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments regarding your recent stay. I appreciate hearing from our Guests. I am happy to read you had a good stay and everything was to your liking. I will be sure to pass your comments on to our entire team. Thanks again! Tom Turpin General Manager

"Great hotel for the price."

5
23/06/2017

Hotel is very well kept. Guest room was awesome. Price was great for what you get. I will stay here anytime. Pool and hot tub are nice. Restaurant was great. Wait staff could have been a little better. View is nice.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your comments regarding your recent stay. I appreciate hearing from our Guests. I am happy to read you had a good stay and everything was to your liking. I will be sure to pass your comments on to our entire team. Thanks again for your comments. Sincerely, Tom Turpin General Manager

"Overall satisfied"

5
18/06/2017

Our stay at this property for the most part was very enjoyable. Check in was a breeze and were even able to check in early. Stayed in the lodge and the rooms are very large and comfortable. The problem was our room faced the railroad track and the trains ran almost every hour and blew the horn. So needless to say didn't get a lot of sleep. Restaurant service was excellent and the portion sizes are huge so shared as our waitress, katelyn suggested and there was plenty. Casino has a variety of machines, some old and some new and found the staff there very helpful as well.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I am happy to hear you had a good stay and our team was helpful. Our team is very proud of our facility and I will be sure to pass your comments on to them. Thanks again for staying! Tom Turpin General Manager

"A River veiw"

4
18/06/2017

I was expecting the Fall's lodge, but got the river view instead. it's the older side, but still nice. I was at the very end almost so it was actually very quiet, but a good walk, that didn't hurt me. Over all it was nice. I think the final price is a little high for what it is.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your comments regarding your recent stay with us. I appreciate hearing from our Guests. I am pleased to read you had a good stay and will be sure to pass on your comments to our entire team. Thanks again for staying! Tom Turpin General Manager

"Nice place for weekend getaway!"

4
16/06/2017

We enjoy visiting this motel/casino at least once a year. We opt for balcony rooms, which face the Kootenai River and mountains in the distance. The view is very peaceful. On this trip we enjoyed watching eagles fly above and families of ducks on the river. We enjoy eating at the Springs Restaurant, which has tiered seating so everyone can view the river. The food is reasonably priced and very good! We also enjoy the casino - its small however has a good variety of games, new and old. For the size, this place provides a great experience!

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay. I appreciate hearing from our Guests. I am happy to hear you had a good stay and you enjoyed our community. I will be sure to pass your comments on to our entire team. Thanks again for staying. Tom Turpin General Manager

"Gambling trip"

4
16/06/2017

Great room on the river, very good dinner last night at the restaurant and lots of penny machines. It is 5.5 hours from home but I think we will come again. Lots of older people at least on a Thursday.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good stay. Our team is very proud of our facility and I will be sure to pass your comments on to them. Thanks again for staying! Tom Turpin General Manager

"Great location but quite outdated hotel and amenities."

2
15/06/2017

Stayed here for two days and really enjoyed the fact that it's on the river, so basically breakfast, lunch and dinner are a wonderful experience because of the EXCELLENT service in the restaurant and obviously the breathtaking views. Other than that, the rooms are pretty crappy. Outdated. They feel old. The halls are too warm and just all around doesn't feel new or fresh or clean for that matter. The casino is alright and a fun place to stay, what bothers me is that the location of this place is UNBELIEVABLE. The potential of what it is or has become versus what it could be is quite frustrating. I was actually quite bummed out for whoever owns it because they have a goldmine in their hands and don't seem to know it. Also bummed out there wasn't a holiday inn express around this area to be honest I would have stayed there if I had been given the chance. But that's not possible because the area doesn't have a holiday inn express. So again, great location, great service, very outdated and just feels OLD.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent experience with us. I appreciate your comments. I want to apologize for not exceeding your expectations. I am happy to share with you that we are currently in a design review for our rooms overlooking the river and mountains and as well as a hallway design to improve the air quality. We are hopeful that this process will be complete soon. Thanks again for your time and valuable input. I hope you will give us another chance in the near future. Best Regards, Tom Turpin General Manager

"just touring"

5
10/06/2017

We have stayed here numerous times in the past. Always enjoyed the location and the friendliness of the staff. The convenience of evening activity and beverages and not driving is always a good thing.

"I really liked this place "

5
09/06/2017

After traveling this past week and staying at some BW hotel and not having a great experience this place was a shining star It's a casino . So there is some smoke in the air , so if you are totally against any smoke , look elsewhere Had a great king room with a balcony . Remodeled bathrooms which look good , except they have soft water which I am not crazy about I did not gamble Only thing that I feel needs improvement is better cleaning of the balconies . And maybe new carpet in common areas OUTSTANDING RESTAURANT AND BAR WITH GREAT VIEW OF THE RIVER ! I will return !

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay with us. I appreciate hearing from our Guests. I am pleased to hear you had a good stay. Our team is very proud of their facility and I will be sure to pass your comments on to them. Thanks again for staying. Tom Turpin General Manager

"great place to stay"

5
09/06/2017

Lovely Hotel with a fabulous breakfast that goes with your nights stay. Friendly professional staff who were eager to accomodate our needs and safe area to stay. Also super close to the darling downtown where there are the cutest shops ever and cool places to eat.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your kind comments on your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good stay and our team was accommodating. They are very proud of their facility and I will be sure to pass your comments on to our entire team. Thanks again! Tom Turpin General Manager

"Great base camp before West Glacier NP"

3
05/06/2017

Stayed here for 2 nights for a family reunion and was pleasantly surprised; the rooms are ample, clean, and, if you're in the Lodge part, newer; the pool was great for kids; don't gamble, so I won't comment on the casino, but the restaurant exceeded expectations; you can eat and drink on their deck which has an amazing view of the river; the only downside is that the hotel sits on top of a very active railway line, so bring ear plugs if you're a light sleeper.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments on your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good stay and everything was to your liking. I will be sure to pass on your comments to our entire team. Thanks again for staying! Tom Turpin General Manager

"Our Kootnenai Inn experience"

5
05/06/2017

We love the Kootnenai Inn and have stayed there several times. My wife has Alzheimer's but was very content and relaxed at the Inn. We will always stay there anytime we are in Bonners. I would strongly recommend the Inn to anyone who planned to visit Bonners Ferry.

"Had a great stopover at Kootenai River Inn Casino and Spa !!"

4
03/06/2017

Thouroughly enjoyed our stay at Kootenai River Inn and Casino!!! Our room was ready when we arrived at 3 pm. Check in was fast and efficient and we were very pleased with the location! The area we were in was quieter and we barely heard the trains...... Loved the free breakfast that was included!!

"Great for a get away"

5
02/06/2017

Rooms are nice and views of the river and mountains are enjoyable. Friendly, helpful staff. Wait staff in restaurant do a great job. Appreciate the frequent room rate deals and casino benefits. Our room was very quiet. Great place to stay.

"Awesome Place to Stay."

5
29/05/2017

This place is a awesome place to stay . Our room was on the first floor, we had a balcony that over looked the river. We saw lots of wildlife. It was quiet, Staff was great. Food was awesome and well priced as was the room. One of the Best Casino / Spas we have been to and stayed at.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good stay and will be sure to pass your comments on to our entire team. Thanks again and we look forward to seeing you here again soon! Sincerely, Tom Turpin General Manager

"Beautiful place to stay"

5
29/05/2017

Great place. Rooms were very nice, especially the bathroom. The price was very good for the room quality. Staff was very friendly and helpful. It's a plus that there is a casino and spa. We will definitely be going back!

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your thoughts on your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good stay and that you will be coming back. I will make sure our entire team reads your comments. Thanks again and we look forward to your return stay with us! Tom Turpin General Manager

"Nice room and very clean."

4
27/05/2017

The room is obviously clean and nice, well worth the money. The staff was also friendly and helpful, they even let us check in early. The complementary breakfast is from the restaurant, not a Continental breakfast. I would recommend this place and gladly stay here again if I'm in this area.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am pleased to hear you had a good stay and will be sure to pass your comments on to our entire team. Thanks again and we hope to see you here again soon. Sincerely, Tom Turpin General Manager

"We always enjoy coming here....."

4
23/05/2017

We got an offer in the mail for $49 for 2 nights. It was a great getaway! If it's your first time there be sure to get a players card & sign up for their emails so you get in on the specials. There are 2 hotel sections.. Riverview & Lodge. Both room types are spacious, clean, & modern but Riverview has balconies & overlook the river and mountains so that is our favourite. The walk in showers are huge and have an amazing rain shower head.....no bathtubs. Small fridge, Kuriug coffee pot, table & 2 chairs, lounging chair, safe, robes, iron & board. Toiletries. The beds & pillows are super comfortable. Good quality towel selection. The casino has lots of different slot machines but no table games. We ate all of our meals at the springs restaurant. Very good menu selection, reasonably priced & always GREAT food. If you would like to explore the area be sure to see the following.... Kootenai national wildlife refuge, Moyie river overlook & bridge, Kootenai tribal sturgeon hatchery, copper falls, myrtle falls, smith creek falls, snow creek falls. Day trips....Lake Pend Oreille Cruises & Buck Knife factory & Post Falls Park.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your stay with us. I am happy to hear you had a good stay and enjoyed our beautiful North Idaho. Our team is very proud of our facility and community and I will be sure to pass this on to them. Thanks again for staying! Tom Turpin General Manager

"Clean"

4
19/05/2017

Room was updated and clean. Service was good. It was a little too expesive for a regular room. Check in was easy and pleasant. There is a nice view of the river from the restaurant and a deck you can go out onto to see the river. The machines were tight.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay. I appreciate hearing from our Guests. I am happy to hear you had a good stay and appreciate your comments and suggestions. I will be sure to pass them on to our team. Thanks again! Tom Turpin General Manager

"Spa, Casino, what more to ask for?"

5
17/05/2017

When we checked in with the special rat e of $49, they also had a special at the spa: 60 min. for $49 which I got right in and it was wonderful. Don't ask for the new rooms ask for one with a view of the water.

"spring vacation"

5
14/05/2017

Best Western Bonners Ferry was a great stay, staff was helpful and friendly, rooms were clean, quiet and comfortable. I stayed in room with balcony and it was well worth it, really enjoyed the scenery, not much of a gambler, but love small towns, so the location is a plus being walking distance to town, had a great time, thanks for a wonderful stay.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay. I appreciate hearing from our Guests. I am happy to read you had a good visit and everything was to your liking. I will be sure to pass on your comments to our entire team. Thanks again and we look forward to seeing you again soon. Sincerely, Tom Turpin General Manager

"A nice stay"

4
14/05/2017

We were part of a group in Bonners Ferry for a fundraising event. We were on the third floor with a balcony overlooking the river. Nice to have a Keurig coffee machine and real china cups and glasses. Breakfast in the restaurant was good. Clean and comfortable stay.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments regarding your recent stay. I appreciate hearing from our Guests. I am happy to read you had a good stay and everything was to your liking. Our team is very proud of our facility and I will be sure to let our team read your comments. Thanks again for staying! Tom Turpin General Manager

"Mom, sisters birthday celebration."

5
11/05/2017

We stayed 3 nights and enjoyed the amenities at hotel. The rooms are clean and spacious, especially at the lodge, which is newer and has larger rooms. All the staff are extremely friendly. The food in the restaurant is well priced and the menu offers lots of choices. Its location on the river is peaceful and scenic.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thanks again for sharing with us your comments regarding your recent stay. I appreciate hearing from our Guests. I am happy to read you had a good visit with us and will be sure to pass your comments on to our entire team. Thanks again for staying! Tom Turpin General Manager

"Nice stay, clean room, great meals."

4
06/05/2017

The Jacuzzi Room was very clean, the bed was a bit hard for me but they day we were leaving they had all new mattresses delivered., great view of the river even saw a huge beaver below our room. The front desk ladies were awesome! Had dinner in The Springs Restaurant and it was very good, Rib eye steak had great flavor, our waiter James did a wonderful job of taking care of us and knows his job well. Free breakfast was the best I have had and our waitress Daniela was great. Very nice view of the river while eating, peaceful.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with me your comments regarding your recent stay. I appreciate hearing from our Guests. I am happy to read you had a good stay with us. We are very proud of our facility and I will be sure to pass your comments on to our entire team. Thanks again, Tom Turpin General Manager

"Bonners Ferry getaway"

5
02/05/2017

Leisure and to play at the casino. The hotel has everything we need and we dont have to go into the village unless we want to try the Mexican Restaurant or the local bar is a nice place to eat as well. The town is always very clean and safe.

"Good Hotel"

4
28/04/2017

1). Good hotel stay but be careful to take all your stuff during check-out process. if not, it will be thrown away......sadly. it would have been nice if they called to check if guest wants to keep items or food in a non-disposable package. 2). softest pillows ever, they don't support the head or neck at all. so, bring your own.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I apologize for any inconvenience caused during your stay. We value our Guests comments and will take the necessary steps to avoid this issue in the future. Thanks again for your input. Sincerely, Tom Turpin General Manager

"Was a wonderful stay will be going back again for sure"

5
25/04/2017

Excellent customer service at check in we didn't pre book just took a chance,and stopped in to see if they had any rooms available they did so decide to stAy the night, then off the cord a lene and Spookane shopping for the day then back home,same day was a very enjoyable trip short but relaxing. My husband was even happy with the stay

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your comments regarding your recent stay with us. I appreciate you taking the time to write. I am pleased to hear you had a good stay and everything was to your liking. I ill be sure to share your comments to our entire team. Thanks again for your comments. Tom Turpin General Manager

"Nearby Getaway"

5
20/04/2017

We have stayed at this hotel on numerous occasions. It never gets old. The staff are very helpful, the restaurant is a great meal with not empty the wallet prices. Would highly recommend this establishment.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay. I am happy to read that you enjoyed your stay again and that you have visited us numerous times. We appreciate your loyalty. I am also happy to read that you enjoyed our Springs restaurant and I will be sure to pass on your comments to our entire team. Thanks again for staying with us. We look forward to seeing you again soon. Best Regards, Tom Turpin General Manager

"Kootenai River Inn"

4
16/04/2017

this was my third time to Kootenai River Inn. the 2 times before stayed in a Riverview room, which was very nice. this time stayed in the new part called the Lodge. Very nice rooms I first booked they only had a room with 2 queens beds, I did ask to have a King bed if one come available. went check in a room had come opened. little slow checking in.

KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your comments regarding your recent stay. I appreciate hearing from our Guests. I am glad to hear you enjoyed our new Kootenai Falls Lodge rooms. We are very proud of this new addition. I am also sorry to hear your check in was a bit slow but thank you again for sharing this with us. I will review this with our Front Office Manager to see what steps can be made to better streamline this. Thanks again for taking the time to write. Sincerely, Tom Turpin General Manager

"Excellent"

5
10/04/2017

Always stay here. Love staff casino and spa. Great place to relax. I would recommend this hotel all the time and always do. The rooms are always clean and have great view of the river. I like to sit and the deck and quite often see eagles fishing.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay. I am happy to hear you had a good visit and everything was to your liking. I will be sure to pass on your comments to our entire team. Thanks again and we hope to see you here again soon. Best Regards, Tom Turpin General Manager

"Wonderful staff!"

5
09/04/2017

Wonderful stay. The staff was efficient and super friendly. We discovered, late at night, that the shower faucet in our room was broken. The staff responded in minutes to attempt a repair. Unable to fix it, they moved us to a suite. Both rooms were excellent! This was on a night, where there was a mudslide blocking the highway south of town, so the hotel was full and the staff was very busy. The views from both rooms were amazing. The restaurant was excellent both for dinner and breakfast.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to read you had a good stay and that you really liked our team. We are very proud of our facility and I will be sure to make sure they read your comments. Thanks again for taking the time to write. Sincerely, Tom Turpin General Manager

"False advertising"

1
04/04/2017

We attempted several days to take advantage of a special offering on rooms for Sunday through Thursday. These were on emails, the newspaper and television. When we called we were told tht they were not honoring those specials any longer. They just said no when we shared the advertising with them. We talked with the hotel manager and he just said no.....We haven't been there in years and wanted to give them a try but now no way....Its wrong to advertise what you don't offer!

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay. I value hearing from our Guests. I am sorry to hear you were not able to stay with us for an extended period and our great room rate special was not available. That rate, like most room rate specials in the hotel industry, are based on space availability. Unfortunately, we were not able to extend that rate due to our high occupancy at the time. We are, however, extending this fantastic rate through April and hope you can come back to see us this month. Thank you again for writing. Sincerely, Tom Turpin General Manager

"A great little Best Western Property"

5
04/04/2017

We are not gambler, but it doesn't matter. This casino property has one goal in mind, and that's to make sure you enjoy your stay. Besides the Casino Bonner's Ferry offers a great deal of outdoor adventure year round. We love to use this as our overnight stay as we adventure out into the area during the day, and come back for a relaxing night.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments. I appreciate hearing from our Guests. I am happy to hear you had a Great stay! Our team is very proud of our facility and I will make sure they read your comments. Thanks again for your time. Sincerely, Tom Turpin General Manager

"great"

5
31/03/2017

We had a great time staying. Stayed for a birthday for 3 nights, did not have the room we thought we were going to have was supposed to have a view but didn't. Vending machines didnt work and just put a sign on it.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your thoughts on your recent stay. I am sorry to hear you did not get the room you reserved and I will look into this for future reference. We appreciate your comments and will hopefully correct this. Thanks again for taking the time to write. Sincerely, Tom Turpin General Manager

"Best Western Kootenay River Inn"

4
23/11/2016

We have stayed at this hotel many times, the staff are very friendly and helpful, the restaurant is very good. I rate it as Very Good rather than Excellent because the elevator only goes to the second floor and there are about 7 rooms on the 3rd floor. We prefer to stay on the 3rd floor, mainly because of the view of the river but it means carrying luggage that extra set of about 14 stairs, and even a luggage cart doesn't help much for those. We usually use the spa facilities and often the pool. The carpet in the hallways is starting to look worn but really doesn't affect your comfort level.

"Nice place to stay"

5
20/11/2016

Clean room with nice television. Mattress could be improved. The staff really keeps the hotel clean and fresh. Not much of a slot machine gambler but they do have loads of them there. I like table games but Idaho doesn't allow them.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share your thoughts on your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good stay and will check into the mattress in your room. I will be sure to pass your comments on to our entire team. Thanks again for your time. Sincerely, Tom Turpin General Manager

"Nice stop"

4
11/11/2016

Nice quiet room well away from the casino. A little pricy but it was a huge room. Short walk to town and a variety of places to eat. Nice view of the river from many rooms. Would stay here again if we pass through.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay at the Kootenai River Inn. I appreciate hearing from our Guests. I am happy to hear you had a good stay with us. Our entire team is proud of our facility and I will be sure to pass your comments on to our team. Thanks again for your comments. Sincerely, Tom Turpin General Manager

"Trip up North"

4
23/10/2016

It appears to be a casino with rooms. Nevertheless, the services and food were good. The room rate is higher than one could expect to pay for such an establishment (essential a casino with rooms, which is not prominently advertised when making reservations and the amenitis provided.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you taking the time to write regarding your recent visit. I appreciate your input and will be sure to pass your comments on to our entire team. Thanks again for staying. Tom Turpin General Manager

"Good packages availabe"

5
22/10/2016

We stayed over a Friday evening with a good price for room and breakfast in the restaurant (limited menu items available for the package). Very nice room in the newer Lodge building. Got the best price by calling the hotel directly--you need to ask if they have any specials. On arrival, they had the price wrong but graciously adjusted it. Nice setting along the river with nearby historic downtown and agricultural valley to explore.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good stay and enjoyed our community. I will be sure to pass on your comments to our entire team. Thanks again for your input. Sincerely, Tom Turpin General Manager

"Close to home"

4
17/10/2016

Always a good place to get away for a night and have a good evening. Food has improved a ton, as well as the service. Only issue is in the summer the comps for regulars drop off and can't get same rewards as in the off season.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am pleased to hear you had a good stay at our facility. I will be sure to pass your comments on to our entire. Thanks again! Sincerely, Tom Turpin General Manager

"great way to spend a day (or two)"

5
17/10/2016

I always expect top notch hospitality here. Sometimes we go for an afternoon of fun and end up staying another day! The menu has changed and is great food and good service. The front desk and gaming staff are very professional and helpful. It is always fun to see friends there that you would not otherwise see.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Lloyd, As always, I appreciate your patronage and loyalty to our facility and your kind remarks. I hope to see you here on your next visit. All the best! Tom Turpin General Manager

"Bonners Ferry Trip"

5
16/10/2016

After checking in you wander thru the lobby and looking thru the windows the amazing river view is thrust upon you. The restaurant/lounge has great views from all tables and the fire pit area is great for relaxing & talking with family/friends. The food was very good & the deserts were terrific. I will definitely return to this hotel when back in the Bonners area.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I am happy to hear you had a great stay and everything was to your liking. Your comments are important to us and I will be sure to pass them on to our entire team. Thanks again for writing. Best Regards, Tom Turpin General Manager

"What a great stay"

5
11/10/2016

We took advantage of the low Sunday through Thursday night rate to have an Over night in Bonner's Ferry. Our plan was to do son local Kayaking, biking and hiking. all of which we accomplished. the BW is conveniently located, with in walking distance of downtown . The hotel is clean neat, well staffed and our river room was relaxing and comfortable.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your comments regarding your recent stay with us. I appreciate you taking the time to write. We are glad you had a great stay with us and found our community to your liking. I will be sure to pass on your comments to our entire team. Thanks again! Sincerely, Tom Turpin General Manager

"Great stay"

5
08/10/2016

The staff is friendly, efficient, hardworking and professional. The rooms are well appointed, comfortable, nice shower, and very clean. The restaurant has delicious food, nice presentation, and plentiful. We have always enjoyed staying at this hotel.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your comments on your recent stay with us. I enjoy hearing from our Guests. I am pleased to hear you had a good stay and your accommodations we good. I am also happy to hear you had a good experience in our Springs restaurant. I will be sure to pass your comments on to our entire team. Thanks again for staying with us. Sincerely, Tom Turpin General Manager

"Friendly Experience"

5
03/10/2016

The Kootenai River Inn is a wonderful fall experience. The beautiful Idaho mountains are alive with all the fall colors, the Kootenai River is runs outside the balcony with wild geese landing right in front of us. The staff are friendly and welcoming, rooms clean and comfortable, and the dining is a culinary experience. Can't wait to go again!

"Can't Wait to Return!"

5
02/10/2016

We discovered this casino while searching the web and after seeing many positive reviews on TA, we decided to reserve a room for 1 night. We ended up wishing we had booked 2 nights. To start, when we arrived we discovered that breakfast was included with the room, which was a nice surprise. We had a standard King room and it was lovely, very spacious, very clean, nice amenities, cozy robes and a magnificent shower. The casino has a decent selection of slot machines (we weren't crazy about the Canadian selection so didn't play those too much), a bar counter to order alcoholic beverages and there is a coffee/pop station where you can help yourself to a free beverage. When we go to a casino that just takes our money, we leave and never return. At this casino we liked that we would win a bit/lose a bit and not just lose, lose, lose. Of course the machines won in the end (lol) but we had a lot of fun. We went to the restaurant for supper and ordered their fish & chip special $7.99. The fish had a light, tasty batter, the fries were cooked perfectly and the coleslaw was one of the best we've had anywhere. The whole meal was very good. We really enjoyed our stay here all around – the wonderful staff, the room, the casino and the food. Our only disappointment was that we only had 1 night. Next time we will be sure to book for 2 nights so that we have time to really enjoy the beautiful room. We highly recommend.

"BEST HOTEL IN BONNERS FERRY"

5
27/09/2016

We always stay at this hotel when we go to see our kids in Bonners. We love it!!!! It has all of the amenities and our grandchildren love coming over to swim. The staff is always so accommodating and friendly. The rooms are always clean and comfortable. We highly recommend !!!!

"Weekend getaway"

4
26/09/2016

My wife and I as well as another couple went to Bonners Ferry to golf and stay overnight for my birthday. We did some gaming as well. Overall, we had a pleasant stay. Rooms were nice and the bed was very comfortable. Dining was very good, somewhat slow on the service, but the Restaurant was packed. Sunday morning buffet was very good, with a great selection of items

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good stay and everything was good. I will be sure to pass on your comments to our entire team. Thanks again for your comments. Tom Turpin General Manager

"Enjoyable Visit"

4
23/09/2016

Our room was very comfortable, quiet and nicely appointed. It appeared very clean. Restaurant was great. Food was good and quickly delivered. Casino areas were good but rather broken up. Smaller area was strongly smoky but newer area was fine. Cool that they also have some machines for Canadians using their money.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent experience at the Kootenai River Inn Casino and Spa. I appreciate hearing from our Guests. I am happy to hear you had a good stay and that you noticed the new gaming machines that take Canadian money. This has been a big hit since the installation at the end of June. Thanks again for your time. Sincerely, Tom Turpin General Manager

"Via stay"

4
15/09/2016

It's beautiful, Summer rates are higher, and even higher if you want to be on the river side. My idea is one shouldn't charge for views because they happen to be there. Rooms are cheaper during the week. We had to wait about 15 minutes to be seated for breakfast (not the breakfast bar). Rooms are great, bed is very nice. But I paid less to stay on the ocean in Rockaway beach.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your experience at the Kootenai River Inn Casino and Spa. Your comments are important to us and I want to apologize for the delay in your breakfast service. I will be sure to address this with our restaurant management team to insure this won't happen again. Thanks again for your comments. Sincerely, Tom Turpin General Manager

"Holiday"

5
14/09/2016

Casino and Hotel plus restaurant were all very good. I would recommend for anyone interested in a small getaway or on holidays. The beds were comfortable and the food plus service were very good in the restaurant.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your comments regarding your recent stay with us. I am pleased to hear you had a good stay and everything was to your liking. I will be sure to pass on your comments on to our entire team. Thanks again, Tom Turpin General Manager

"Large Rooms"

4
13/09/2016

Stayed in a 2 double bed room as there were no kings available when we arrived. The room was quite large and new (stay in the new lodge addition). The lodge is a new separate building that apparently has bigger, cheaper rooms, but you don't get a view of the river. If you stay in the lodge you will have to walk outside to get to the pool or the casino, but it is located very close to the pool and has a covered sidewalk in-between. The rooms were large with a nice, large shower. There's a table and chairs as well has a comfy chair with an ottoman. The room has a keurig machine for coffee. Each person staying in the room gets a complimentary breakfast (limited choices) or half off the breakfast buffet or $3 off another breakfast menu item. I recommend staying in the new lodge addition if you have kids or you are not interested in gambling. People smoke in the casino so its nice to have a room in a separate building. The one issue that some people might have is that the train tracks are close by this hotel. I noticed the train a number of times in the evening, but never heard it at night.

"Nice and clean"

5
12/09/2016

Comfy room and beds, very clean. Bathroom was nicely remodeled. View from the balcony was quite nice and relaxing. Awesome size TV (not sure but I think it`s 46". The biggest we have seen from all the hotels we have stayed at in this trip to Canada)with ALL TV channels available. We got to watch the football game comfortably in our room and it turned out to be a quite inexpected treat. Had dinner at the hotel's restaurant ~The Springs~ and the food was delicious. Quite a deal too $24 for a 14oz London Broil steak that was grilled to perfection! The Meatloaf special was unbelievably good too!

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write us regarding your recent stay at the Kootenai River Inn Casino and Spa. I appreciate hearing from our Guests. I am very happy to hear you had a great stay and everything was to your liking. We are very proud of our facility and I will be sure to share your comments to the entire team. Thanks again for staying with us! Sincerely, Tom Turpin General Manager

"Good nights sleep "

4
11/09/2016

Got two rooms for a 2 night stay with my family. Rooms were very nice, clean and comfy! Discounted breakfast was decent, would have liked a little more. Had lunch in the casino deli and it was good. Will defiantly stay here again.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay with us. I am pleased to hear that you had a good stay and will be sure to pass your comments on to our entire team. Thanks again for your input. Tom Turpin General Manager

"Gem in Bonners Ferry"

4
11/09/2016

Our stay here was exceptional. Our room was lovely, new, and modern. Our room was in the Lodge which is a newer addition to the hotel. Our room rate came with a large free breakfast at the restaurant. I would love to come here again.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments regarding your recent stay. I appreciate hearing from our Guests. I am pleased to hear you had a good stay and everything was good. We are very proud of our facility and I will be sure to pass your comments on to our entire team. Thanks again, Tom Turpin General Manager

"Comfortable Stay"

4
05/09/2016

I always stay at this hotel when passing through Bonner's Ferry ID. It's very accessible, clean, and has a great restaurant with wonderful food. The rooms are clean and the beds comfortable, with river views and private balconies with little table and chairs. The rooms are spacious and quite quiet. Parking is plentiful, and the hotel is within walking distance to downtown. The only thing I thought was that the carpet needed replacing. Was starting to look a bit warn.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am pleased to hear you had a good stay and everything was nice for you. We are proud of our facility and I'll be sure to pass on your comments to our entire team. Thanks again for your nice compliments. Sincerely, Tom Turpin General Manager

"Great Place"

5
03/09/2016

We are not gamblers or smokers so we were placed in the Falls Lodge which was exceptional!. The room was large and updated. The train did move slowly thru town (all night) but it was not disruptive. Being able to walk thru the tunnel made getting from the hotel to shops in town was nice. The staff was friendly and helpful. We were advised to try the mexican restaurant, Mi Pueblo- it was great. I would definitely stay here again.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your recent experience at our facility. We appreciate hearing from our Guests. I am pleased to hear you had a good stay and liked our beautiful community. I will be sure to pass on your comments to our entire team. Thanks again for your comments. Sincerely, Tom Turpin General Manager

"Recently renovated, nice location."

4
31/08/2016

I stayed in the lodge, which doesn't have a view but was recently renovated. The rooms were fairly big and everything was clean. Quality breakfast at the restaurant. Not much more I could've asked for! However if you're a light sleeper, you might not sleep very well here. A train passes by this hotel every few hours.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments regarding your recent stay with us. I appreciate hearing from our Guests. I am pleased to hear you had a good stay with us and I will be sure our team reads your comments. Thanks again for staying with us. Tom Turpin General Manager

"Great place to rest, gamble and visit an oll town"

5
24/08/2016

We really did enjoy this BW on a river area with Trains going by slowly. The feel is an old western town, and the food in town was excellent as well as food in the BW Restraurant. Room was modern and great side--wonderful bathroom -all stone. Parking excellent and access tricky but simple, keeping you in from the elements. Beautiful glassed in pool and spa!

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your comments regarding your recent stay with us. We appreciate hearing from our Guests. I am pleased to hear you enjoyed your stay with us and I'll make sure our entire team reads your comments. Thanks again for staying. Sincerely, Tom Turpin General Manager

"The River"

3
23/08/2016

This hotel is all about the river for us. Private balconies on the Kootenai River with plenty of river life. This is a casino. Typical smokey lobby. One very small smoke free casino room with mostly one cent machines. Good restuant on river. Make sure you ask for a river front room.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Tom Turpin General Manager BEST WESTERN Plus Kootenai River Inn Casino & Spa

"Tranquility riverside"

5
23/08/2016

Lovely location, peaceful along the river. Beautiful big rooms and high end showers. Friendly helpful staff. Restaurant view of the river for breakfast. Beautiful decor. I am a repeat visitor because of the great location, pool and terrific rooms.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank for you taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am very pleased to hear you enjoyed your stay and you are a frequent Guest here. We pride ourselves in providing the best in quality products and Great Guest service and I will be sure to pass your comments on to our entire team. Thanks again for being a loyal Guest of ours! Sincerely, Tom Turpin General Manager

"would stay again"

4
19/08/2016

very good stay ,would stay again, everyone friendly and helpful and was nice of Casino gentlemen to open the doors for the ladies !!!! and i seen many times them helping the elders,Kepp up the good work

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments regarding your recent stay. I appreciate hearing from our Guest. I am happy to hear you had a good stay and would come back and stay with us again. I will be sure to pass on your comments to our entire team. Sincerely, Tom Turpin General Manager BEST WESTERN Plus Kootenai River Inn Casino & Spa

"always A1"

5
14/08/2016

Not only are the rooms impeccable, but frequent upgrades are very nice. The staff, in general, is "top-notch" and this is refreshing to see in a tough, competitive industry. Enjoyed our stay again. See you in September for another fun weekend!

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments regarding your stay with us. Thank you for the kind words about our team. I agree, we have a fantastic committed team and I will definitely share your comments with them. I look forward to see you here again soon, Best Regards, Tom Turpin General Manager

"Bit of a Gamble"

3
12/08/2016

Other than the casino accessible from the lobby, the first thing that hits you upon entering is cigarette smoke. Walking to our room: cigarette smoke. Walking almost anywhere in the hotel: cigarette smoke. The smoke wafts in from the casino. Thankfully our room was smoke free and offered a nice little balcony overlooking the river. Quite a bit of late-night noise in the hallway, but I'm not sure if these were casino patrons or not. Another plus is the free breakfast vouchers we could use in the in-house restaurant.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your comments regarding your recent stay with us. I appreciate hearing from our Guests. I want to apologize for the inconvenience of the smoke as we continue to make adjustments to improve on the air quality. I will be sure to check into this right away. I am pleased to hear you had a nice stay otherwise. Thanks again for your comments. Sincerely, Tom Turpin General Manager Kootenai River Inn Casino and Spa

"always great"

4
11/08/2016

we have stayed here many times and the hotel always comes through with great service and clean rooms. The casino is fun and the great addition of machines that only takes Canadian money is fantastic.. The food is always good in the restaurant and service is wonderful.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write and share your comments regarding your recent stay with us. I am pleased to hear you had a good stay and especially the Canadian machines. They are very popular since we installed them over a month ago. I am also pleased to hear your comments on the restaurant as we have a new Chef that is doing a fantastic job! I will be sure to pass your comments on to our entire team. Thanks again for your comments. Tom Turpin General Manager Kootenai River Inn Casino and Spa

"Great Place"

5
09/08/2016

Beautiful location and a great price, located on the river that runs thru down stooped here with my two small kids so we didn't get to use the huge casinos but they were busy. Plus they had canadian slot machines at par, We used the swimming pool which was great half the roof open as it was a hot night, nice jacuzzi very clean, breakfast was included in the morning and was fantastic.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments regarding your recent stay. I appreciate hearing from our Guests. I am pleased to hear you had a good stay and were happy with our facility. Our entire team takes great pride of our operation and I will be sure to share your comments with them. Thanks again and hope to see you soon. Sincerely, Tom Turpin General Manager

"Great place for a relaxing get-a-way"

5
07/08/2016

Clean, large room. Great large, shower. Beautiful landscaping and a wonderful, friendly, professional staff. Everyone went out of their way to make sure our stay was enjoyable. Quiet rooms could not hear any noise once the door was closed.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you sharing with us your comments regarding your recent stay with us. I am pleased to hear you had a good stay and enjoyed our facility. On behalf of our entire team, thank you for staying. I will be sure to share with our team your comments. Best Regards, Tom Turpin General Manager Kootenai River Inn Casino and Spa

"Casino Couples Getaway"

2
05/08/2016

We have stayed at the Best Western Plus Kootenai River Inn Casino & Spa many times in the past and were always satisfied, except the last couple of times we stayed, we have been less than satisfied. The river view rooms are showing their age.........The hallway is very narrow and the carpet has seen better days,though the beds are comfortable and the view is lovely. In our opinion, this Best Western should definitely not have the plus rating! The trains going by are very noisy and cause a lot of sleep interruption. There is no free breakfast with the room anymore if the room is complimentary. Obviously, to get the free room, we have spent a lot of money in the casino, so we feel that we should not be excluded from the complimentary breakfast.

"A Dream Vacation"

5
02/08/2016

I have to say this was the best hotel ever. View of the river from our balcony. Everything you would need in the room. Amazing housekeeper. She made animals out of towels like on a cruise. Breakfast was served in the Restaurant. The food was wonderful. The staff were are amazing. Walk to town . Will go back again.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for your very kind TripAdvisor comments regarding your recent stay with us. I am so pleased to hear you had a great stay and that this was your best hotel ever. Our team is very proud of their hotel and I will be sure to share your comments with our entire team. Thanks again for your comments. We look forward to seeing you here again soon. Sincerely, Tom Turpin General Manager

"All good , but the wierdest lighting system I've seen!"

4
31/07/2016

No major problems , but had one of the weirdest electrical set-ups I've seen! the only accessible outlet in the room which was by the table by the balcony , which wasn't all that weird , what was weird was that it was controlled by the switch beside the front door! So , when you turned out the hallway light , the clock radio display and the lamp and whatever else plugged into that outlet went out! Kinda odd! Room safe was missing knob to re-open after you unlocked it too , which made us use a pocket knife to open it after we had put the wife's wallet in it! Nice view , decent room with a nice little balcony to watch the river from!

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your stay with us. I appreciate hearing from our Guests. Your comments are important to us and I will get with our maintenance team to evaluate the situation with our lighting. My apologies for the safe not in working order too. Thanks again for taking the time to write. Sincerely, Tom Turpin General Manager

"Great Place to Stay!!"

5
27/07/2016

The rooms were large and clean, very relaxing w/view of the river. Restaurant and bar had great food and service. Staff was very friendly, helpful and accommodating. This was one of our favorite stays on this trip! We will come back and stay here again for sure!

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am pleased to hear you had a good stay and this was one of your favorite places during your trip. We are very proud of our facility and I will make sure our entire team reads your comments. Thanks again for your time. Sincerely, Tom Turpin General Manager Kootenai River Inn Casino and Spa

"Great value, awesome property"

5
27/07/2016

We loved it here! Beautiful setting on the river, very nice large rooms, amenities were great! Restaurant and bar areas were both great! Clean facilities, nice people and very relaxing! We'll be back here again!

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments regarding your recent stay. I am pleased to hear you had a good stay and will be sure to share your comments to our entire team. Thanks again and hope to see you here again soon. Tom Turpin General Manager Kootenai River Inn Casino and Spa

"Great spot, friendly and good value"

5
21/07/2016

Allowed us an early check in and a great river view room. Nice access to parking with lots of access doors so you don't have to carry luggage too far. Walkable to down town. Great breakfast and very comfy room.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your experience during your recent stay with us. I appreciate hearing from our Guests. I am pleased to hear you had a good stay with us and I'll be sure to pass your comments on to our entire team. Thanks again, Tom Turpin General Manager

"Great getaway just across the border"

4
20/07/2016

lovely scenic hotel with great staff and a fun casino. we drive 6 hours to this location for a nice break.. alittle mini holiday. the hotel has everything we want . it is a very popular spot for seniors especially.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your recent experience here at the BW Plus Kootenai River Inn Casino and Spa. I am pleased to hear you had a good visit with us and that you frequent often. I will be sure to pass on your comments to our entire team. Thanks again, Tom Turpin General Manager

"Clean hotel, friendly staff"

4
13/07/2016

We stayed here coming and going on a trip to Canada. We got rooms both times in what appeared to be a new wing to the right of the pool. The rooms were gorgeous, clean and super quiet. Not sure why, but the beds were horrible. Both stays I woke up with the worse knots in my back and I can usually sleep in any bed. That aside, the free breakfast was huge and delicious for both stays, nice view of the river and good location. Hot tub was super tiny, pool was nice and clean.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay. I appreciate hearing from our Guests. I am pleased to hear you enjoyed your stay but very sorry to hear about your sleep experience. I will look into the bed situation in the Kootenai Falls Lodge. Thank you for sharing this with us. We hope to see you here again soon. Best Regards, Tom Turpin General Manager

"Perfect place to stay in Bonners Ferry "

4
12/07/2016

This hotel is perfectly located along the Kootenai River within walking distance of all that Bonners Ferry has to offer. Hotel is clean and the staff is friendly and helpful. If you are a gambler I'm sure you will enjoy the on site Casino.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your experience during your recent stay with us. I am pleased to hear you had a good stay and will be sure to pass your comments on to our entire team. Thanks again for taking the time to write. Sincerely, Tom Turpin General Manager

"Privacy at a Casino - you bet."

5
09/07/2016

Never would have thought we could have such a delightful and private setting in a Casino. When we made our reservation we didn't realize the BW at Bonner's Ferry was a casino, it ended being our favourite stop. The hotel provided luxurious beds, a nicely appointed room and a private view of the river where we watched eagles fish for salmon. The restaurant also overlooked the river and provided a spectacular view while enjoying a meal. Front counter staff were very helpful booking future reservations for our trip, excellent service.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your experience during your recent stay with us. I appreciate hearing from our Guests. I am very happy to hear you had a great experience. We are proud of our facility and I will be sure to pass your comments on to our entire team. Thanks again for your kinds remarks. Best Regards, Tom Turpin General Manager

"A River SHOULD Run Through it"

2
07/07/2016

This was our first visit to The Best Western. From outside it doesn't look too bad. Casino is there - they got a little restaurant - the rooms are okay. But boy service really makes a difference. First off, the housekeeping group were very proficient. Clean rooms, friendly people, courteous. That side of the operation is good. The housekeeping unit needs to train the restaurant staff. The hostesses out front would crack their face if they smiled. The young girl who thinks she's God's gift to the restaurant world on Sunday's brunch is terrible. Snootie - never Smiles - ignores and Barks at workers. Friday night they sat us outside so we could watch the river and have a drink. I will say we requested the seating. Anyway after a normal amount of time, no one came back to ask us if we would like a drink. I asked my wife to start the timer. 15 minutes later still not one server to our table, even though several servers came and talked and delivered to people at other tables. We sat there with our hands folded, no water, no menus, no nothing. Finally got up, walked out. Not one look or comment from any staff. On our final day, which was Sunday, our waitress was a very nice person. But she was really the only one that smiled and seemed to enjoy what she was doing. The Casino. The slot machines at the casino are extremely tight. I figure I'm going to lose money when I go, but it would be nice to have some winnings to balance it off in between feeding more bills into that mouth.. so you don't feel so bad with the money that you lost. No we LOST money. And it appeared that most everyone else around us did too. Tight was a word I heard alot. The room was nice and comfortable, But don't expect much more. And it's too bad, Many Canadian friends come to this spot because it's close to the border. There really is better.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with me your comments regarding your recent stay with us. I am sorry to hear you had a bad experience with us. Your comments are very important to me and I can assure you we will look into the service issue described in your survey. Again, my sincere apologies for the lack of attention to our Guests. Thanks again for taking the time to write us regarding your experience. Sincerely, Tom Turpin General Manager

"Nice rooms but...."

2
06/07/2016

Rooms were nice but beware of casino. We were gaming in casino where you pay for your drinks while using machines had only one barmaid making, serving and delivering drinks by herself! When I ask another employee is there another way to get a drink and was told that was the only bar in casino and if we wanted to pay more I could go to the outside bar and pay more. Icing on the cake was part of the machines were reserved for Canadian crowd with Canadian money only with half of them empty! Not my idea of a fun casino!

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thanks again for taking the time to write. Sincerely, Tom Turpin General Manager

"Great place to relax on a long trip."

5
28/06/2016

After wandering through Montana and into Idaho we were looking for a nice place to stay. One member of our 3-man motorcycling party had suggested something overlooking water, having just crossed the Plains where bodies of water were a rarity. We spotted this hotel as we were leaving the mountains, and noted that it backed onto a river. The room was comfortable, spacious and very well-appointed. Nicest shower we have ever found in a hotel, great decor and amenities. Staff were very friendly and helpful. Best of all, our room had a balcony with a sitting area looking out over the river and the mountains beyond. As the sun began to set we could watch bald eagles and other birds getting their evening meals. Conveniently, there is a tunnel under the highway leading to the downtown where there were several choices for a late supper. For those who choose such things, there is a casino onsite at this hotel. As Ontarians it still catches a bit by surprise when people are smoking in public areas such as these, but I believe there is a non-smoking casino area as well. The cost of our one night bent but didn't break the budget, and it was reasonable value for three guys sharing a room (2 beds plus a roll-away cot), especially given the upkeep that was evident. Also a nice pool and fitness area, neither of which we used.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good visit and your room was comfortable and spacious. We are proud of our facility and I will make sure our entire team reads your comments. Thanks again for staying with us. Sincerely, Tom Turpin General Manager

"Impressed"

5
28/06/2016

We're not gamblers, so weren't too sure about staying here, but the experience proved to be really positive. The room was spacious and very comfortable. The staff were super friendly and attentive. And the Sunday brunch was amazing!!!! Overall excellent value. We highly recommend this hotel.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments regarding your recent stay. I appreciate hearing from our Guests. I am pleased to hear you had a good experience with us and I will make sure our entire team reads these comments. We hope to see you here again soon. Best Regards, Tom Turpin General Manager

"The Heart of the Matter"

4
27/06/2016

I'll try not to repeat what has been said in other reviews. Yes, green beans were still being served with dinner. However, the ones with our meal on Friday were very tasty, not so much on Saturday. Obviously different chefs. The Sunday Brunch was very good for the price (with the hotel meal ticket discount). Overall we had a good time here but left with a couple of questions: 1. Why are the fire doors in the stairwells propped open all the time? Doesn't this defeat their purpose of preventing the spread of fire? 2. Why do four restaurant "manager types" stand in front of a line of waiting customers discussing the latest revenue report and not even acknowledge that we are waiting to be seated? (Plenty of seats available...) This place, fellow traveler, has lost focus on the customer. Have a great visit in the beautiful Pacific Northwest.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write and share your comments regarding your recent stay. I appreciate hearing from our Guests. Your comments are very important to us and I can assure you we will address your comments and eliminate those concerns. Thanks again for taking the time to write. Tom Turpin General Manager

"Quite the place"

5
27/06/2016

staff, food, and friendly patrons make this a super get-away! We have always enjoyed our visits here and have made it a meeting place for friends from all over. Lots to do in the area and our kind of people...friendly and out for some fun!

"Great Location and Great Accomodations"

5
24/06/2016

This hotel and casino is beautiful and it's setting along the Kootenai River is great. Accomodations were clean and fairly new. The room was very comfortable and the bed was great too. The only thing I could recommend for a better stay is a more complete restaurant on the property. The menu was too limited so we opted to go off the property to a restaurant in town. The Breakfast (included with the room) was a limited selection from the Restaurant Menu but had just what I wanted and was excellent. Much better than a buffet. I recommend this location!

"Good Location and Rooms"

4
23/06/2016

Stayed in a room in the Kootenai Falls Lodge building (not on the river side). Large room, nicely appointed, 2 queen beds with perfectly firm mattresses, frdige, microwave, coffee maker (Kurig), and a super cool shower enclosure. The hotel has an enclosed pool plus a casino. Friendly staff, free Wi-Fi, a 3 choice breakfast is included, easy acess to downtown.

"Great place to hang out and have fun"

4
17/06/2016

The hotel is right next to the Kootenai River and it is easily accessible. The hotel staff were very nice and the room was excellent. There are two lodges, one river side and one is not. We stayed in the lodge that was not on the river but it made no difference. All you had to do was walk a couple hundred yards and you were on the river. This hotel is also close to great restaurants, walk under the road and across the breezeway and you're there. It is attached to a casino, there are 3 separate rooms and one is non-smoking. The restaurant in the hotel has a great view of the river. They give you a coupon for a complimentary breakfast, 3 choices. The food was very good at breakfast. The only down side..............there are railroad tracks nearby. Several trains do go by through the day/night so be aware of that. When we were there the trains did not hit the horns much so it was a minor disruption.

"Great hotel, great service"

5
15/06/2016

Our family has stayed at the Best Western Plus Kootenay River Inn many times. We visit Bonners Ferry often and each occasion feels like we are coming home. Hotel is very handy to shops and restaurants, the rooms are quiet and clean. Added bonuses are that the bathrooms have fans in the vents to exhaust shower steam, the wireless internet works very well, and the free hot breakfast options at Springs restaurant within the hotel are terrific. Highly recommend to anyone.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am pleased to hear you had another good stay with us and you like staying at the Kootenai River Inn Casino and Spa. I will make sure our team reads your comments. Thanks again for staying with us. Sincerely, Tom Turpin General Manager

"Beautiful Location"

4
05/06/2016

Our stay was very nice, almost perfect in every way except that the check-in time of 4:00PM seems very late compared to most hotels we have stayed at. Otherwise the room and hotel grounds were beautiful and immaculately kept, and the food we ate in the restaurant was very good.

KootenaiRiverInn, General Manager at BEST WESTERN Plus Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good stay with us and found everything accommodating. I will be sure to pass on your comments to our entire team. Thanks again for staying with us! Tom Turpin General Manager

"Primo location and service"

5
04/06/2016

We attended the annual Bonner Car Show this weekend and decided to make an overnight getaway out of it. We could not have been more pleased with our decision to stay at the Best Western Plus Kootenai River Inn. The rooms were beautifully appointed and decorated. We had everything we could have wanted as well as a comfy bed and beautiful view. Dinner at the restaurant was wonderful. I would highly recommend the London Broil. Seriously, the best I have ever eaten and a portion that definitely could have been shared by two. The complimentary breakfast was also delicious. The best thing about the restaurant was the service. The staff was more than eager to make sure we had a good dining experience for both meals. The entire property was clean and landscaped beautifully! Can't wait to go back for another get away weekend.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am pleased to hear you had a good stay with us. Our entire team is proud of our facility and I will make sure they read your comments. Thanks again for taking the time to write. Sincerely, Tom Turpin General Manager

"Nice stay"

4
01/06/2016

Traveling thru Bonners Ferry on our way to Oregon. Needed a one night stay. Very helpful and friendly front desk staff. Breakfast included. Stayed in the Lodge side, Very large new rooms. Clean and fresh. Keurig coffee maker, micro and bar fridge in the room. Free wi-fi and parking. Could hear the train but not that load and definitely within reason. Did not disturb our sleep.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent visit to the Kootenai River Inn. I am pleased to hear you had a good stay and enjoyed our new Lodge rooms. I will make sure our entire team reads your comments. Thanks again for choosing us. Tom Turpin General Manager

"Very picturesque location"

5
29/05/2016

Great hotel with spacious rooms. The complimentary breakfast was very good and higher quality than most free breakfasts - although it was a bit slow. Nonetheless, the quality made it worth the wait. Overall it was a very nice stay.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you enjoyed your stay with us and found everything accommodating. I will be sure to pass on your comments to our entire team. Thanks again for staying, Tom Turpin General Manager

"Relax in Comfort"

5
27/05/2016

This place is always outstanding and all of the staff are friendly and 100% helpful. Although we don't gamble we always stay here any chance we get. Be sure to get a river-view balcony room, it can't be beat. As for the restaurant, WOW it's great with selections for everyone and an outstanding hot breakfast. The property is a fast 2-3 minute walk through the pedestrian friendly, under the road tunnel right into old-town Bonners Ferry. Although the population is under 3,000 it's a neat little place. Don't miss the history museum. If you have your passport or border crossing card pop up to Creston, British Columbia, Canada. It's only a quick 30 minute drive through beautiful country and when you get there be sure to tour the Columbia Brewery and see the Sasquatch statue. Have fun.

KootenaiRiverInn, Front Office Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for your comments regarding your recent stay with us. I appreciate hearing from our Guests. I am pleased you had a good stay and that you frequent our facility. We are very proud of our facility and community and I agree with you in regards to our location. I will be sure to pass your comments on to our entire team. Thanks again for your kind remarks. Tom Turpin General Manager

"Great view: great beds"

5
24/05/2016

Love the River view. Love to watch the fish jump and the Geese on the islad in the river. I always have my best sleep here. Wished they would go back to the Boyd coffee they use to have in the rooms. Few glitched in the restaurant this time but usually excellent food. The casino is always fun.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for your recent stay and your comments. I appreciate hearing from our Guests. Your comments are important to us and are shared by our entire team. Thanks again for taking the time to write. Sincerely, Tom Turpin General Manager

"Positive"

5
20/05/2016

Very good hotel and casino, rooms in the new section are large and very quiet. We have stayed here often over the last 5 years and always have a good time.Other than the smoke in the casino it is a lot of fun.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay at our facility. I appreciate hearing from our Guests. I am pleased to hear you had another good stay with us and that you come here often. I will make sure our team members read your comments. Thanks again for your patronage. Sincerely, Tom Turpin General Manager

"Happy"

5
15/05/2016

I spent 40 years as a salesman, in all that time I have experienced a lot of things in Hotel's. The Kootenai River Inn in my opinion has the attitude that we are going to treat you like family by giving you the best experience that you can possibly have. The staff treats you like you are special, but they will talk to you like your favorite friend, it is the smile and the twinkle in the eye that we really enjoy. It sets a high bar for other hotels to live up to.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for your comments regarding your stay and especially your comments on our team members. I really appreciate hearing from our Guests and when a comment like this comes in, it is especially pleasing because of our team. I will be sure to post your comments up for them to read. Thanks again for staying! Tom Turpin General Manager

"Great Place To Stay, Especially on Birthday's"

5
11/05/2016

We stayed two nights and one included my birthday. Since we ate in the hotel on my birthday they gave me a $14.00 credit off our dinner bill. Also, if you stay on your birthday they give you a 50% discount on any Spa treatment. I got a massage. Our room was very clean upon arrival and also included a small refrigerator and a king size bed. We both loved the large shower. The room also had a Keurig Coffee Maker with excellent Red Wagon Coffee, including Decaf.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay at the Kootenai River Inn Casino and Spa. I am pleased to hear you had a good stay and was pleased with everything. I will be sure to pass your comments on to our entire team. Thanks again for staying with us. Tom Turpin General Manager

"customer service"

1
07/05/2016

i spent a good quality time at your casino on Friday may 6th 2016 until the early morning. i think its is unfair that you can have 2 managers, 5 cashiers and a cash machine running all day but when it comes to late night you have one cashier and no cash machine ever working properly! it was unbelievable how hard it was to see your employee not be able to go on break or even use the restroom right by the booth due to the high demands of customers in this town. i wanted to fill out a comment card at the front desk but i didn't want it to be taken as a complaint on the employee, but on the company... i wish i would have gotten his name so i can reward him in the future for cooperating and dealing with the situations you set up!

"Perfect Fun"

5
04/05/2016

Rooms with a view, and excellent comfort and hospitality. Great place for gaming. We really enjoyed going out and finding the waterfalls in the area and then gaming at night. Wonderful spa specials and food. Great place for memories.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good stay and will make sure our entire team reads your comments. Thanks again, Tom Turpin General Manager

"We always enjoy coming here...."

4
26/04/2016

Sign up for a card at the players club & you will receive monthly deals on rooms with minimum play. We have stayed in both the river & falls view rooms. Our favourite is the river view where you have a balcony & can sit & enjoy the river & mountain views. Rooms are spacious & comfortable. The king rooms have a couch & table with 2 chairs. Large tiled walk in shower. Safe, robes, coffee maker with a supply of coffee, tea ,etc. small fridge, comfortable bed & linens. They provide soap, shampoo, conditioner, hand lotion. The hotel has an indoor atrium pool & 1 small hot tub. Attached is a casino with 455 slot machines which is divided into 3 rooms, 2 smoking & 1 non smoking. Happy hour is 4-7 Monday to Thursday here you can purchase well drinks, beer & wine for $2. Free all day coffee & soft drinks are available beside the deli. We were here for 4 days & didn't eat anywhere but the springs restaurant located just off the lobby. The reason being....the food & service was excellent & you can sit outside on the balcony & enjoy the great views! We only had 3 real complaints....the toilet paper in the rooms was so thin, the coffee provided was SO strong, & the chairs at the pool had no cushions & were down right uncomfortable even with a towel. That being said we still had a great mini vacation & will return soon.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for your comments regarding your recent stay with us. I appreciate hearing from our Guests. I am pleased to hear you had a good stay and enjoy coming to our facility. Thank you for sharing with us and everyone else how much you enjoy our facility. I will look into the issues you mentioned and hopefully correct them soon. Thanks again for your comments and hope to see you here again soon. Best Regards, Tom Turpin General Manager

"Beautiful riverside location"

4
23/04/2016

We stayed here for a Friday night getaway. The hotel staff are very friendly and welcoming. The hotel room was very clean and large. I loved the huge shower and separate vanity. The pillows were a bit soft for my liking although there were plenty of them. Huge tv and tasteful decorations. I recommend the rooms with a balcony as the view is great (could watch Eagles) and we could sit outside in complete privacy. There is a great computer area and arcade on the second floor as well. We had a good meal at the Springs restaurant and had fun playing slots in the casino. We will definitely return and try out the spa next time.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments regarding your recent stay with us. We are pleased to hear you had a good stay and enjoyed our facility. I will be sure to have our team read your comments. Thanks again for staying! Sincerely, Tom Turpin General Manager

"Best Western Plus Kootenai River Inn"

5
22/04/2016

The front desk staff are very friendly and help meet your requirements. The appearance of the hotel on the inside and outside is very inviting. The rooms are nicely decorated and certainly met our needs . There is plenty of parking available . The restaurant staff provide good service but sometimes the orders are slow in coming . Overall I would recommend this establishment to anyone. Enjoyed our stay. Thank you.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your stay with us. We appreciate hearing from our Guests. I am pleased to hear you had a good stay and can assure you our team will read your comments. Thanks again for staying and hope to see you here again soon. Sincerely, Tom Turpin General Manager

"Better rates by calling hotel directly!"

5
19/04/2016

We seen tv ads for $49.00/night, checked trip advisor site and they were not listed there, so we called the direct number and got the great deal. For $10.00/night, we upgraded to a river view room. We had friends with us that had never been to Bonners Ferry before, and they were blown away by the quality of the rooms and the river view. MJ at the front desk is surly an asset to the hotel. Her bubbly personality was what was needed after a 7 hr. drive! She made us feel so welcome and made sure we got everything we wanted. Having stayed there before, we were positive our friends would enjoy the expierence. And they were like I said, blown away??

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay at the Kootenai River Inn Casino and Spa. I am happy to hear you had a great stay and our team as accommodating. I will make sure that MJ and our entire team reads your comments. Thanks again for staying. Tom Turpin General Manager

"Lots to say"

4
18/04/2016

We stayed in the newer building which is a nice building ...we stayed in the handicap room which is huge! The thing we did not know was that the train ran right behind the room and during the night the train blow the horn as it came through and it scared the heck out us each time it came through which was about 7 times !! The restaurant is amazing service and excellent food!!! if you are a non smoke as we are the smoke and the smell is over whelming in the lobby and in the main play rooms. Only one smaller "smoke free " area :( ..but we each won some money which is always good!

"A good place to stop by"

4
15/04/2016

We stay on night on our way to Portland from Alberta, very good location and just off high way, very easy to find, the hotel has a casino on site, lot's of people on weekend. The view of river from room is great, hotel looks old but clean.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your experience at our facility. I appreciate hearing from our Guests. I am happy to hear you liked our facility and the surroundings. We are very proud of our facility and I will make sure our team reads your comments. Thanks again for writing. Sincerely, Tom Turpin General Manager

"great place"

5
10/04/2016

awesome staff, very clean everone is helpful and friendly highly recommend good food bar is good deli is good has a spa and fitness room pet friendly nice grass area to walk pets lots of parking close to everything in town

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay at the Kootenai River Inn Casino and Spa. I appreciate hearing from our Guests. I am pleased to read you had a good stay with us and will make sure our entire team reads your comments. Thanks again for taking the time to write. Sincerely, Tom Turpin General Manager

"Fun times"

5
05/04/2016

All ways have a blast here fun promotions and staff is all ways friendly and knows you by name , I love this place ????????????lots of fun slot machines to choose from and they all ways treat there Canadian guest very good

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your recent experience at the Kootenai River Inn Casino and Spa. i appreciate hearing from our Guests. I am very happy to hear you had a great time and enjoy our facility. Our Canadian friends are very important to us and are glad you travel down to visit. I will be sure to pass your comments on to the entire team. Thanks again and see you soon. Tom Turpin General Manager

"some issues but very enjoyable on the most part"

4
05/04/2016

We stay at this hotel frequently. The room overlooks the river and have balconies. Staff are friendly. Food is usually very good. Had some issues our last trip. Casinos are too smoky for our liking but we still gamble. Love the pillows and bedding. Most of the mattresses are soft . Last trip they were a bit harder than we like but still good sleep.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I enjoy hearing from our Guests. I want to apologize for the Casino being smokey and can assure you we will look into this immediately. I am pleased to hear you enjoyed our Springs restaurant and our rooms. Thanks again for taking the time to write and we hope to see you here again soon. Best Regards, Tom Turpin General Manager

"Excellent choice"

5
30/03/2016

We always enjoy this hotel, we are treated extremely well, and enjoy playing at the casino. North Idaho is one of the most beautiful parts of the USA, and Bonners Ferry is gorgeous. The hotel is certainly a great choice to stay in.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your experience at the Kootenai River Inn Casino and Spa. I appreciate hearing from our Guests. I am happy to hear you had a great stay and everything was to your liking. We are proud of our facility and I will make sure our entire team reads your comments. Thanks again for taking the time to write. Sincerely, Tom Turpin General Manager

"holiday in Bonners Ferry"

5
02/03/2016

We have stayed here before and the rooms are spacious and clean. The staff have always been helpful. The scenery is nice especially if the eagles are around. A relaxing atmosphere.The pool is a good size and more private.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay. I appreciate hearing from our Guests. I am happy to hear you had a great stay and will make sure our entire team reads your comments. Thank again for taking the time to write. Best Regards, Tom Turpin General Manager

"Always a nice break"

4
18/02/2016

We started going to this hotel several years ago. The hotel is located right by the Kootenai River so is a beautiful location. There is casinos onsite for both smokers and non smokers. The restaurant overlooks the river and has a very good selection of food items including a breakfast buffet. The rooms are large and nicely decorated. The hotels best feature is its staff. Everyone is extremely friendly.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments regarding your recent stay with us. I appreciate hearing from our Guests. I am pleased to hear you had a good stay and enjoyed our facility. I will be sure to pass on your comments to the entire team. Thanks again for your kind words. Tom Turpin General Manager

"Good Place To Stay"

4
10/02/2016

Nice rooms that are clean with comfortable beds. Room has high speed internet, tv, small refrigerator, hair dryer, coffee machine. No microwave or tub. Clean pool and hot tub but sometimes hot tub is low on water. There has been issues with maid service knocking multiple times before check out time. I had one of them walk in on me while I was getting out of shower, very unprofessional and upsetting. I am rating the service as poor only for this reason, all other services have been good.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay at the Kootenai River Inn Casino and Spa. We appreciate hearing from our Guests. I am pleased to hear you enjoyed yourself and like dour facility. I want to apologize for the early housekeeping service and let you know I have discussed this our Housekeeping Manager to make corrections to our times. Thanks again for sharing this with me. Hope to see you again soon. Tom Turpin General Manager

"Excellent Accomodation and Service"

5
09/02/2016

This was my second time staying here. It did not disappoint. We were three ladies on a bus tour from Calgary, Alberta. The room was wonderful, attached to the main building by a walkway. We were on the main floor with very little noise from upstairs. We ate several times in the restaurant where the food was very plentiful and reasonable. We spend a lot of time sitting around the fireplace enjoying conversation also quiet time. I would highly recommend this hotel to anyone.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay with us. We are always pleased to hear from our Guests. We are so happy to hear you had an enjoyable visit at our facility and you liked our property. I will be sure to pass on your comments to the entire team. Thanks again for staying with us and hope to see you again soon. Sincerely, Tom Turpin General Manager

"Winter Getaway"

4
01/02/2016

Have stayed here several times. Staff is always courteous and very helpful! Rooms are nice, especially with the river right out the back door. Restaurant is decent except too many nights in a row with green beans as the vegetable served with meals. Love that they allow pets!

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am pleased to hear you had a good stay with the exception of the multiple nights in a row with green beans. I have visited with our Chef about this and hopefully we have corrected this for the future. Thanks again for taking the time to share with us your experience. Best Regards, Tom Turpin General Manager

"What a view!!"

5
26/01/2016

What a wonderful stay! The staff was excellent and even brought us a crib and microwave at no extra charge! They were very polite and prompt. The room was very spacious and clean with an incredible view!! Very comfortable bed and a very reasonable rate. Couldn't have asked for anything more.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay with us. I am very happy to hear you had a Great stay with us. We are very proud of our facility and location and I will make sure our team reads your comments. Thanks again for taking the time to tell us about your experience. Best Regards, Tom Turpin General Manager

"Great location"

4
25/01/2016

Helpful staff and a really decent room for the price. We stayed on the newer lodge side. Comfortable bed and a great shower.Trains run by at all hours which could be a thing for some light sleepers. The casino was darn busy but wasn't really our thing. The best thing about the hotel is the location on the river and the close walk to downtown.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments regarding your recent stay. I appreciate hearing from our Guests. I am pleased that you had an enjoyable stay and make sure that our entire team reads your comments. Thanks again for your time. Sincerely, Tom Turpin General Manager

"Fun"

5
23/01/2016

The rooms are very nice and with a great view. Very clean The food is excellent with very nice wait staff lots of great choices of dinners , The breakfast buffet is also very good and the games are good too. Good for a romantic week night

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good stay and everything was to your liking. We are very proud of our facility and I will be sure to pass your comments on to the entire team. Thanks again for your time. Sincerely, Tom Turpin General Manager

"Very friendly, spacious facilities, great service, and good value!"

5
24/12/2015

We pulled into this Best Western on a cold and snowy night. The cost of the room for one night was $100 which included breakfast. The room was very spacious and modern. Free wifi. The bed was extremely comfortable. We ate supper in the restaurant. The prices were reasonable with a senior special (three choices) for $6.95. Our waitress was very friendly. The restaurant was wonderfully decorated for Christmas. The next morning we had a complimentary full breakfast of eggs,bacon, harsh Browns and toast. Our waitress again was very friendly and provided excellent service. We would stay there again. It also has a casino if that interests you.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your experience at the Kootenai River Inn Casino and Spa. We are happy to hear you had a Great stay with us and hope that you will consider staying with us in the future. Thanks again for your comments. Best Regards, Tom Turpin General Manager

"Excellent"

5
03/12/2015

The staff is friendly and professional. I called to notify my late check in. The front desk staff greeted me by name. The room is excellent. The decor is splendid. The bed is very comfortable. Modern details. I definitely recommend this hotel.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay at the Kootenai River Inn Casino and Spa. I appreciate hearing from our Guests. I am pleased to hear you had a great stay with us. I will be sure to pass your comments on to our entire team. Thanks again for staying, Tom Turpin General Manager

"bad restaurant waitress"

2
01/12/2015

not good, the waitress was not attentive at dinner. We had to ask for a box to go 3 times and our bill 2x. After she collected the bill and we had tipped her very well. She proceded to tell us we were very loud and were using bad language. Not once had she "asked" us to please keep it down, that we may have offened the 2 other tables in the entire restaurant. She became very rude and disrespectful.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing your thoughts regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you, Tom Turpin General Manager

"Hotel and Casino"

5
28/11/2015

Great place to eat, sleep and play a little Blackjack! Always a great time, but mid week specials are awesome! The river view is spectacular and the pool and hot tub is fun for kids and adults alike-We always have fun and the restaurant is lovely as well with a huge brunch Sundays and holidays.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you sharing with us your comments regarding your recent stay at the BW Plus Kootenai River Inn Casino and Spa. I am happy to hear you had a pleasant stay and everything was to your liking. We are very proud of our facility and I will be sure to share your comments with our entire team. Thanks again and Happy Holidays, Tom Turpin General Manager

"Excellent accomodation"

5
27/11/2015

We come to Bonners Fery several times a year and always stay at the Best Western. Great rooms and beds and helpful staff both in the hotel and the restaurant. The food is well prepared and with the gluten free options makes it so much easier for my wife to order her meals.There is lots of it and good value for your money.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay at the Kootenai River Inn Casino and Spa. I appreciate hearing from our Guests. I am happy to read you had a great stay with us. I will make sure our entire team reads your comments. Thanks again and Happy Holidays! Tom Turpin General Manager

"Awesome place uncomfortable beds"

4
25/11/2015

The service and atmosphere are great but the beds are hard and uncomfortable.try the springs restaurant it has amazing food the rooms are spacious and very accommodating great place too stay with a 2 year old

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for your comments regarding your stay with us. I appreciate hearing from our Guests. I am happy you had a good experience and appreciate you telling us about your bed. We will make a point to look into the bed situation and hopefully rectify this for our future Guests. Thanks again and Happy Holidays! Tom Turpin General Manager

"Great Place- Really Perfect"

5
18/11/2015

I saw some trip advisor reviews that said the place is dirty, help is not friendly etc. I do not know where they were coming from. My room was spectacular (lodge room) and all of the employees were terrific. You might say the casino is small but, for the area, it is fine. I stay in lots of places- the room, food and staff were as good if not better than anyplace I have stayed. Highly recommend for business or couples- even families- the casino is really separate from other amenities. I can't imagine staying anywhere else for this area of the country.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you taking the time to write regarding your recent stay with us. I am very happy to hear you had a great experience with us and especially pleased about your comments on our facility and our team. We take great pride in providing the best service and product possible. I will make sure our entire team reads your comments. Thanks again for staying with us. Tom Turpin General Manager

"Great Service, Great Food, And Great Staff."

5
10/11/2015

I have stayed at the Inn numerous times and I get the same great service each and every time. They are so helpful and courteous. I will recommend them to anyone. My Thanks go out to the Staff for there service. The view is not bad also.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your experience at the Kootenai River Inn Casino and Spa. I appreciate hearing from our Guests. I am happy to hear you had a great stay with us and our team was accommodating. I will be sure to pass your comments on to the entire team. Thanks again for staying, Tom Turpin General Manager

"Beautiful..."

4
07/11/2015

I'd have to say that the place is pretty impressive with it's great views and mostly exceptional employees. Food was alright, gambling was good and interactions with staff awesome. One thing negative I do have to mention though is the attitude, of whom I believe is in charge in your restaurant. (Older lady, white hair.) She was so unprofessional in her dealings with the 2 young girls busing the restaurant. IT was uncalled for as these 2 were working very hard. Never have I seen something. When you have someone taking out their bad day on others maybe it's time to look at what kind of person you have in charge. Clearly she had nothing nice to say and the attitude on her face said it all!

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. Thank you for your comments regarding our operation. Your comments are very important to us and I am very unhappy to read about our restaurant manager. I want to apologize regarding this and assure you I will address this with her immediately. If I can be of more assistance, please do not hesitate to contact me at 208-267-8511. Sincerely, Tom Turpin

"Quite the place"

5
05/11/2015

This is "TOP NOTCH" accommodation! I would recommend this location to a bus load of nuns! Very clean, warm, and friendly place with options to enjoy other amenities as well as those offered "in house". I feel very secure, comfortable, and appreciated and the entire staff is impressive!

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I always appreciate hearing from our Guests. I was very excited to read about your stay and your overall comments regarding our facility. We are extremely proud of our operation, especially our team members. I will be sure to pass your comments on to the entire team. Thanks again for your kind remarks. Tom Turpin General Manager

"Trip to Casino"

5
03/11/2015

The hotel was very clean, the staff was polite and very friendly. The whole experience was great. It was a great celebration of my birthday. In the casino it was clen they were very helpful. The rooms were very nice and clean. Having Wi-Fi available is great to.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for fill out a TripAdvisor comment regarding your recent stay at the BW Plus Kootenai River Inn Casino and Spa. I am happy to read about your experience and especially pleased to hear about our team. We are proud of our team and I will make sure they read your comments. Thanks again for staying. Sincerely, Tom Turpin General Manager

"Wonderful stay"

5
31/10/2015

Friendly, efficient, professional staff. A well appointed room that was spotless, with a very comfortable bed. The rooms have a nice view of the river. The food in the restaurant was delicious and the hard working staff was friendly and efficient. The variety of slots in the casino made it very entertaining. Thank you for a wonderful stay.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. I am pleased to hear you had a good visit and I will be sure to pass on your comments to our entire team. Thanks again, Tom Turpin General Manager

"Nice hotel on the river"

4
20/10/2015

Good place for couples retreat. The spa had a special for massages and we tried it out. Can't do couples massages, which was disappointing, but we were able to get an appointment. The layout is a little confusing and getting to the spa was an odd little adventure, going by way of the pool.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a good visit and I'll be sure to pass on your comments to our entire team. Thanks again for staying. Tom Turpin General Manager

"autumn drive"

3
20/10/2015

greeted warmly when we arrived and check in was not a problem at all. hallway carpets were very dirty and worn but the room was nice and seemed to have been updated. bring your own pillows as the ones in room 210 awful.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I want to apologize for the pillows. I will look into the condition of our pillows and see what we can do in the future. Thanks again for your time. Tom Turpin General Manager

"Nice Resort Hotel"

5
19/10/2015

Visited this surprisingly nice hotel in October, after the summer visitors had gone home. Very pleasant setting on the river. Big, nice rooms, quiet, pet friendly; private walking area along the river. Casino is very small, but we're not big on casinos. Really nice artwork in the hallways, and main lobby. Right next to the railroad tracks (but so is the entire town), but it wasn't a problem, the rooms are super quiet.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests. Thank you for the kind remarks about our facility. We are very proud of our operation and I will be sure to pass on your comments to our entire team. Thanks again, Tom Turpin General Manager

"A wonderful place in a beautiful part of the country"

5
18/10/2015

We have been here many times because it is a great experience to be a guest. The staff, from front desk to restaurant to cleaning personnel, to casino are all so friendly and easy to talk to. There is a high degree of professionalism in the staff and the vibe is really nice. The casino is good and the town of Bonner's Ferry is really quaint and fun to explore

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I am happy to hear you had a good stay with us. I will definitely pass on your comments to our entire team. Thanks again for staying! Tom Turpin General Manager

"Bonners retreat"

5
17/10/2015

We have stayed here before and found the hotel clean, the grounds well kept, the staff helpful and the food is good. The setting is very peaceful with the river beside the hotel and the mountains all around. We would definitely recommend this hotel.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay. I appreciate hearing back from our Guests. I am pleased that you had a good visit and will make sure our team reads your comments. Thanks again for your time. Sincerely, Tom Turpin General Manager

"Great Hotel, Restaurant needs improvement"

3
16/10/2015

Stayed at the hotel which was comfy and our room was right next to the pool. Had dinner in the restaurant, waited 25 minutes to be seated and 15 for our server to come to our table. $4 extra for salad bar, $1 extra for soup and the rolls that used to come with the meal are now $1 a piece.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for sharing with us your comments regarding your recent stay. I want to apologize for not exceeding your expectations in our restaurant. I can assure you we will address your concerns and hopefully eliminate them in the future. I appreciate your comments regarding the hotel. Thanks again for taking the time to write. Sincerely, Tom Turpin General Manager

"A really nice place to stay"

5
12/10/2015

The Booner's Ferry Best Western is an awesome property and a great base to use for visiting Northern Idaho a short drive down the road to Canada and some of the most beautiful country in the Western U.S. And if that isn't enough they have some great penny slot machines :) The rooms are beautiful and the staff is great.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent with us. I appreciate you sharing with us your comments. I am happy to hear you had an enjoyable stay and want you to know I will be sharing your comments to our entire team. Thanks again and we look forward to see you here again soon. Best Regards, Tom Turpin General Manager

"Incredible Hotel, but do not eat there and save your money the machines are tight, no play back"

3
12/10/2015

My husband and I decided to go up to check out the casino and spend the night. we had a jaccuzi suite and it has heavenly. the fireplace on a crisp fall evening was great, the bed was comfy, Everything about our room was amazing. However, I wish I count say that about the casino, very disappointing to us. Wer are regular casino players and to some degree expect some play back.. We play with money we know we can afford to loose. The bonus round on all the machines we played was rare if non-existent. Additionally, the food in the restaurant was out right bad. I never thought anyone could ruin a hamburger, but it happened and in addition to bad food the service from our waitress was worse. I understand its Saturday night and your didn't want to be there and it showed. Besides bad food , it was so slow to get, when dinner was done the waitress didn't even ask if we wanted desert or coffee. She brought the bill., at least give me a choice. Oh well Because of the food and no play back your only getting an average The hotel and front desk staff rate a five star EXCELLENT

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you taking the time to share with us your comments regarding your recent stay with us. I appreciate hearing from our Guests. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thanks again for your time. Tom Turpin General Manager

"Nice place, beautiful room"

5
03/10/2015

This place is casino as well as a hotel. They do offer free play if you join their club and they gladly accept your "donations". The staff at the front desk was very friendly and helpful and the room was great. Very quiet and well decorated with a very comfortable kingsized bed. We ate in the restaurant which has a very nice river view and the food was very good for dinner and breakfast. Would definitely stay there again.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to share with us your comments regarding your recent stay. I appreciate hearing from our Guests. I am happy to hear you had a good stay and will make sure our team reads your comments. Thanks again for stay with us. Best Regards, Tom Turpin General Manager

"Lovely Place"

5
01/10/2015

Lots of free parking. Check in was fast and friendly. Room was spotlessly clean, modern, new and love the shower. Beds were extremely comfortable. Sunday brunch is 50% off if you stay in the hotel. Both the food and service was excellent. Very relaxing view overlooking the river from your hotel room balcony. 3 casino's to choose from, which were fun. Free internet which was lightning fast.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for writing regarding your recent stay with us. I appreciate hearing from our Guests. I am happy to hear you had a great stay. I will be sure to share your comments with our entire team at the Kootenai River Inn. Thanks again for taking the time to write. Best Regards, Tom Turpin General Manager

"poor service"

4
30/09/2015

well. we reserved the rooms 2 weeks pior to arrival. 2 rooms adjoining. it was my husbands birthday. we had my mom with us and that's why we wanted the adjoining rooms, cause she cant be alone due to being eldering and needing help. but when we arrived they said there were no adjoining rooms. but we could have rooms two doors down from eachother.. so we ended up just getting one room. the point im making is why make reservations when they don't take care to help in what your needs are.

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you sharing with me your experience at the Kootenai River Inn Casino and Spa. I appreciate you taking the time to write. I want to apologize for any inconvenience that may have been caused during your stay with us. Your comments are important to us and we will take the necessary steps to hopefully eleminate those issues in the future. Thanks again, Tom Turpin General Manager

"Great place"

5
28/09/2015

This is a wonderful place. Quiet. Casino is loaded with many machines for a small place. customer service was good...Gal named Briana at the front, exceptionally wonderful and helpful. Will be back!!!!!

KootenaiRiverInn, General Manager at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for taking the time to write regarding your recent stay with us. I appreciate hearing from our Guests regarding their experience. I am happy to hear you had a great stay and especially happy to hear that Brianna took great care of you. I will make sure she reads your comments as well as the entire team. Thanks again for your time, Tom Turpin General Manager

"so pleased we came back!"

5
24/09/2015

We arrived late. Dinner was still being served, It was fast and very very good. Check in staff had our room ready, we requested a handicap accessible room. it was outstanding we elected to stay here on our return trip though the area a week later.

KootenaiRiverInn, Owner at BEST WESTERN PLUS Kootenai River Inn Casino & Spa, responded to this review
Thank you for your kinds remarks regarding your recent stay with us. I am happy to hear you had a good stay. I will be sure to pass on your comments to the Team at the Kootenai River Inn Casino and Spa. Best Regards, Tom Turpin General Manager