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Codes Avantages

Best Western Plus Hotel Subic, Subic Bay

4.0/5  - basé sur 198 notations.
Lot C-5B Block C Dewey Avenue, 2222, Subic Bay, Philippines - Voir l'itinéraire
Best Western Plus Hotel Subic - Façade Best Western Plus Hotel Subic est idéalement situé dans le centre de Subic Bay. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Situé dans l'une des plus importantes zones économiques des Philippines, le Best Western Plus Hotel Subic est un nouvel hôtel exceptionnel qui respire l’élégance contemporaine. Ouvert en 2015, l'hôtel offre des chambres haut de gamme, toutes avec télévision à écran plat, minibar et Wi-Fi gratuit. Il propose une gamme d'équipements pour les voyageurs d'affaires comme pour les touristes. Les clients pourront se détendre dans la piscine sur le toit qui surplombe la mer miroitante ou faire de l'exercice dans le centre de fitness. Deux restaurants servent également une délicieuse cuisine asiatique et internationale. Les clients sont à quelques minutes à pied du centre-ville de Subic Bay, et des attractions du bord de mer. La salle de réception haut de gamme de l'hôtel en fait également la destination idéale pour les rassemblements sociaux et professionnels. Le Best Western Plus Hotel Subic offre un confort international et un nom auquel vous pouvez faire confiance. Veuillez noter qu’une caution de 1 000 PHP par nuit sera exigée pour tous les clients à leur arrivée. La caution étant remboursée au moment du départ, aucun reçu ne sera délivré. Les clients peuvent choisir de déduire le prix de la chambre de cette caution.

Best Western Plus

Hotel Subic

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Café-restaurant
    Café-restaurant
  • Petit déjeuner continental gratuit
    Petit déjeuner continental gratuit
  • Air conditionné
    Air conditionné
  • Bar-salon
    Bar-salon
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 198 voyageurs
Note attribuée
Excellent
69
Très bon
68
Moyen
37
Médiocre
13
Horrible
11
CONSULTEZ LES AVIS POUR
En couple En couple
37
En famille En famille
90
Escapade entre amis Escapade entre amis
26
Professionnel Professionnel
23
Voyage solo Voyage solo
9
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Disappointing"

3
18/09/2018

The hotel, is a franchise operation, and frankly it is just like many other regular local hotels, it's definitely not International standard - the Best Western brand is window dressing only. Most tiresome thing was checking in/out where everything has to be hand written... really!! If I booked online why aren't my details in your system. Breakfast was ok, lots of corners cut, at over $150/night was was expecting a lot better - do the basics... good juice, good coffee, good bread

"Best Western Hotel"

3
10/09/2018

This hotel is the worst hotel that I've been in my life. The atmosphere of the hotel is not totally good although it quite elegant. I just feel something on this place that is scary but the food that they offer are good and the staffs are nice and approachable. And they have a weak connection of internet.

"Stay and Learn Program"

5
10/09/2018

one of the best hotel in Subic. the staff are friendly and very accommodating and it offers good view that will makes you relax. and the rooms are great with swimming pool at the top of the hotel with a great view of Subic.

"SLP"

5
10/09/2018

We had a very pleasant and comfortable stay here, the place was awesome, Thumbs up to the customer service from parking, front desk, luggage, rooms & pool area was perfect. The place is really worth it, I'll definitely comeback here.

"Slp"

5
10/09/2018

The view of the hotel at the rooftop where the pool is located is so very relaxing, you can see the panoramic view of subic bay and the Staffs are very hospitable and accommodating although there wifi has a slow connection. But the food they served is delicious. The ambiance in the hotel is too plain but eligant.

"SATISFYING"

4
10/09/2018

We really enjoyed staying in Best Western Subic Hotel. It's worth to stay for leisure and business as well. Although their some amenities is dusty, we liked how the rooms are very elegant with its white and light gray wall and ceiling paint. Location was good with view of subic bay from the corridors and from the rooftop swimming pool. Also their food was very good and delicious.

"Good"

4
01/09/2018

A very nice room. Worth to stay for leisure and business as well. Check in was slow and staff was rude until they realize that the room I have reserved was Presidential Suite 3. After they realized this fact their attitudes seemed to change. Room service was extremely slow, taking over 1 1/2 hours for it to be delivered!

"Good venue"

3
27/08/2018

nice bed and room. food was good. service was very good, location was good with view of subic bay from the corridors and from the rooftop swimming pool. conference room though was too narrow for our group of about 20, i think because it was meant to be the living room/kitchenette of a 2-bedroom suite. bathroom drain in my room was clogged.

"Don't stay here."

1
21/07/2018

???????????????????? ?????????????????? ?????????????????????????????????????????????????? ??????????????????????????????????? ?????????????????????????????????????????????????????????????? ????????????????????? ???????????????????????????????????????????????????????????????????????????????? ?????????????????????????????????????????????????????????????????????????????????????????????????????????? 4??????????????? ??????????????? ???????10000???????????????????? ?????????????????????? I torongly recommend don't stay here. This is the worst hotel I've ever stayed with this price range.I can't believe this is ove US100$ per night. The room was terrible. The curtain of bath room and chair in room were moldy. The shower has no hot water, my room phone was dead, no hand towls, spider in room, the rack of towl was broken, the water of shower room was not drained. I could hear the voice and noise of shower fron next room. 4 stars hotel? Absolutely no. It's 0 stars hotel.

"Eat here at your peril (Spencer's) "

1
14/07/2018

Unbelievable that a major chain would allow food of such a low standard to leave a kitchen. Looks like a gastro pub, but is the worst place I ate in sonic, and that is no easy task. Half eaten fish recooked and served to me. Could still see bite marks in it. (not joking) A brownie that must have been two weeks old. Never again.

"Weekend getaway"

5
09/07/2018

The place is new with a great location.. the hotel have its own restaurant and bar. The place is also near Royal Duty Free and Shakeys Restaurant..breakfast Buffet is good and the staff are excellent.. will definitely stay at the Hotel again

"Good staycation with kids"

4
18/06/2018

Our stay was good, and room was spacious and clean, though I have to note a cigarette butt uncleaned on the terrace (as we have a toddler that might pick it up ) , and also beware of ants when leaving food/drinks in the table. The staff were nice, but service was slow on room service, and never gave back our change for the purchase, we don't mind because it was a small amount, but still they never followed up on our request for extra cup/plate. Breakfast was great and had many choices (suggestion to have cheese on salad bar) omelette was good. Dinner also at their restaurant was great and steak and other foods tasted good, and the ambiance of the restaurant was also great. The pool was nice, on its 5th floor and outdoor, it might get cold when its windy/rainy, still great place to hangout with bar and seats, kids enjoyed the pool, but have to note that saw lots of rubbish uncleaned under the pool. Hotel is also near Royal Duty free and other attraction around Subic and a few minutes drive to the Zoobic safari.

"Great for a Short Rest and Relaxation"

4
21/05/2018

We stayed in this hotel for overnight stay. We were given a big non smoking room and the bathroom has rain shower although it has open ceiling wall on top but since we are family it's not a problem. They have a terrace but our view was not that much of a view since we are beside the rooftop parking, The breakfast was good with adequate choices. The view is superb on the rooftop and the pool is great. For a short rest and relaxation this is one very good. It is close to everything but sadly is far walk from the beach front. It is not a problem though since we enjoyed the pool. The food the rooftop was also good. They also have a gym which is a plus factor. It is a nice getaway place from the city. I would love to come back again.

"its ok but not great"

3
10/05/2018

love the pool and how close the hotel is to everything, it needs improvement but i would go back if i need a short R&R.. breakfast is terrible. the toilet and the bathroom has a gap on top of the door so its up to you to decide if you want to check in, in this hotel.. you may hear and smell the other person in the toilet taking a dump while you are in the bedroom..

"Very nice hotel but has limitations "

4
06/05/2018

Very new hotel with really nice amenities. Room is spacious with a great shower, his and hers robes and very nice Bedding compliments their rooms. The restaurant below Spencer's, is really quite good with many options and competitively priced. The buffet breakfast in the mornings is very adequate and tasty. They have a pool side BBQ on Friday's and Saturday nights. What I didn't care for it's a good walk across vacant lots to the beach area and many beach restaurants. Disappointed it's not closer. Second issue the music above on the pool deck is turned up so loud it filters and echoes through the middle of the open areas to the rooms . Annoying to say the least and difficult to sleep. Management needs to take a hard look and fix the issue of the sound echoing through the atrium areas btw the rooms. That is a problem. Again please be aware if your staying here. Difficulty in obtaining a taxi and I walked to the entrance to the free zone and caught a jeepney to head back to the bus station . That's if you don't have your own car. The staff is great very friendly and outgoing and very professional . Del at the front desk is a great asset for the property. She is very good , polite and really professional. Thumbs up ?? for a new and nice property with a great staff of employees. Thumbs down for how loud the music can be heard that filters down from the roof top amplifiers into the rooms. The distance of the hotel to the beach front restaurants and bars is also a discouraging factor for me to return.

"Worst Best Western Hotel Branch"

2
06/05/2018

We chose to stay here bec we had experienced staying at best western hotel in palawan. But to our disappointment, this branch is way too behind from the palawan branch at everything. Service - ???? (staffs are accommodating, greets u every time, however, during our stay we had to call the concierge 3x to inform them of the loud music with bass sounds which vibrates through out the hotel walls and rooms. If we did not threaten them to call the police they will not shut the music down) Room- ???? (i dont mind the partying all night, but mind you, the rooms are not sound proof. You can even hear the other guests chatting, luggages/trolley being wheeled, footsteps, tv from another room and etc. Inside of the hotel room) other than that everything was good from bed to fixtures and bathroom. Quality of sleep - ???? (bed was nice and comfy. Until the partying at the pool late at night ruined everything) Food - ?????? (buffet bfast was good. But would not equal Best western palawan. Given that this hotel caters to a lot of international guests, would not be surprised to see them a little disappointed with how the food was prepared. Ex. Eggs benedict - over cooked, too sour. Amenities - ?????? ( nice pool with a great view where u can relax until the partying at night ruined everything again. They also have a gym by the way. Cleanliness - ?????? (rooms are clean, would have rated 4 stars if not for the foul stench coming from the garbage/ waste disposal area which u can smell at the parking lot before u enter the hotel itself. Will make u think twice if u still want to continue with ur booking. Can be slippery and safety hazard in the elevator as a result of guests who did not dry themselves before using it from the pool area down to the hotel rooms/floor. Had experienced it 3x and i have not seen any housekeeping staff cleaned or mopped it. Overall - ???? (would have rated it 3 stars if i havent experienced/stayed in best western palawan which my family were able to spend a vacation for a week which makes you want tp stay more as compared to BW subic. 1st impressions last. Maybe would come back in the future but would not recommend staying here if you have other choices)

"A Familiar Hotel Brand in Subic"

4
03/05/2018

If you're looking for a familiar brand of 3-star hotels, Subic has it with the Best Western Plus Hotel. The place is adjacent to the Royal Subic Duty Free shop and a walking distance to a number of shops and restaurants. Two blocks away is an Ayala Mall, the Harbour Point. The rooms at Subic Best Western Plus are spacious, unlike the ones at Best Western in Hong Kong. IN fact, their standard room is bigger than the ones we stayed at the same hotel brand in the US. The rooms are adequately designed. The breakfast buffet at Spencer's is okay. Over-all, it is very good hotel in Subic. I will most likely stay in this hotel if I find myself in Subic again.

"Amazing hotel"

5
28/04/2018

I definitely will come back to this hotel. The employee really friendly and the restaurant offer quite a good food and really good location. My son was got sick due to the weather and hospital just 5 minutes drive. the room I booked was presidential suite with amazing few. the hotel also close to water theme park as well.

"Average Hotel"

3
22/04/2018

The room was an average hotel room. It was clean and adequate. I was happy with the numerous drawers and cabinet space that was available. The little balcony however was obviously not used nor cleaned for a while (big spider and spiderwebs). I personally had no want nor use for the balcony, but maybe some guests would like to use it and sit outside or dry their wet swimsuit there. The bar restaurant during the evenings was good. The cocktails were affordable and decent. The dishes weren't anything to rave about, but the ambiance of the restaurant was nice for hosting friends for late dinner and some drinks. The breakfast was not impressive...the food were cold on the two days we were there. The breakfast attendants weren't attentive - you'd have to call them for the missing utensils and drinking glasses on the tables. You'd have to call them for water or tea or coffee. I don't mind serving myself if cold water and hot drinks were made available at the buffet.

"Spencer's brekky"

4
12/04/2018

Best Western Plus Hotel can be easily accessed thru Waze. It is ideally located on Subic proper and is near Subic Bay. Rooms are clean and hotel staffs are friendly. We stayed at their Executive Suite and their restroom is huge. They provide toiletries (shaving cream, comb, toothbrush and toothpaste, shampoo and conditioner, soap and shower gel, towels) so you won't have to add it to your baggage. Sheets are clean and very comfy. Aircon is fully functional. Amenities includes gym, restaurant (Spencer's) and pool. Pool sizes are in 3 different kinds, two of which may consider for kids and a 4 ft deep pool. Breakfast is awesome from Spencer's Gastropub! It is buffet! The selections are wide, from breads to fruits, and yogurt too! If you wish to walk in (not hotel guests), their buffet breakfast is priced at P500/person. Coffee is a must try too! Though when we visited the hotel, one of their two elevators is under repair. So going up and down the hotel is a hassle, waiting for the one servicing elevator. The hotel is nearby restaurants, of which some of the restaurants are walking distance. By the way, there is an ample space for parking in front of the hotel. It can accomodate, I think, around 25 vehicles. But around the parking area, the surroundings smell like wet market, and we don't know why. But overall experience, it is a must check in in Subic.

"Expensive but this might be one of the best hotels in Subic"

5
12/04/2018

Stayed for one night in a room with 2 double beds and a balcony. Contrary to a previous review in this site, we had a clean well-maintained room. Our bathroom door lock was broken though, but this did not really bother us cause we were a family inside the room. One of my kids noticed though that if you lie on the bed near the bathroom and look up, you can see the reflection of the person inside through the upper door jamb of the bathroom. The rooftop swimming pool was good for short laps and had a great view of the sunset. Location was very good as it was near the beach and had many posh restaurants within walking distance. Shakey's was just right in front of the hotel. We enjoyed complimentary shuttle to nearby places. Our driver Rowell was even kind enough to give us a short tour around the beach area/baywalk. He even pointed out to us the fruit bats on the trees. Bottomline: If you can afford their price, this is a very good hotel in Subic.

"a bit disappointing on our first night..but still nice modern hotel."

4
11/04/2018

After 24 hours of travelling from Europe to Asia. And had booked many months ago.We check in about nearly 12 midnight to this hotel and They gave us uncleaned room??? Its terrible and disappointing. Everything in the room wasnt functioning well. The shower: no hot water, door not working properly; safe: cannot use, bed: same like somebdy used it already, balcony : dusty and had spider net every where.The night receptionist couldnt help us either even we complained.She told us maybe we could wait tomorrow until somebody will check all the things that doesnt functioning well.And because were so tired and dont want to argue with the receptionist,we managed to take a rest on that night. The following day I asked to change a room, luckily with the help of a guy (day receptionist),he changed us to one cleaned, smells good and well functioned modern room. Really appreciated. Breakfast buffet was good.Enough variety of choices.. The rooftop swimmingpool is nice. But the toilets and shower area were often dirty and smells urine. The food at Spencers restaurant serves very nice food.

"Convenient and comfortable "

4
10/04/2018

The hotel is of moderate size, cozy enough to easily meet up with friends, but rooms are quite big, contrary to some complaints here, or maybe it's just our room. The room air conditioning unit is misplaced, though, directed straight at the bed so one can fell the air blowing when asleep. The staff in general is quite nice and helpful. Lobby can be bigger, but the rooftop pool is a good place to laze around.

"Nice but can be better!"

4
08/04/2018

Managed to stay for 1 nite here. Though the rates are slightly on the high side, this hotel is nice & good. Pool is located on rooftop with a stunning view of the sea. The restaurant is on ground floor(next to check-in/out counter) and serves b'fast - spread is limited but adequate. The bar is also in this restaurant. However, the Chinese restaurant next to hotel serves very nice food at extremely affordable prices!. Restaurant is called Fortune. Convenient stall is a stone throw away with Shakeys within' 50m fm it. Other restaurants - Korean, Western & Japanese are within walkin' distant - 100m ... though the main shopping area wl require a taxi ride - approx. 5-8mins. The beddings are very comfortable. Everything looks new & pleasant!. coffee & tea bags with sugar & creamer & kettle are found in all rooms. The wifi is strong in this hotel. I guess a few things can be improved to make this hotel stand out from the rest ... things like - 1. lower it's room charge, 2. improve on it's b'fast menu ... hv a wider spread, 3. provide free shuttle to/from shopping malls. Stayed here on 02/04/18

"Our go-to place in Subic!"

5
04/04/2018

This hotel is located in an exceptional location - 2-3 minute walk to the Bay (with tons of bars and restaurants) and Royal Choices Duty-Free. It's also quite near to the Harbour Point Mall. The rooms are very clean, well maintained and the staff is friendly. With the location, amenities, and relaxation, we always find our drive from Manila worthwhile. The brand name Best Western carries speaks for itself and we would definitely stay here on our next outing to Subic!

"Great Roof Top Pool and Location"

5
01/04/2018

Great View and roof top pool. The rooms are pretty good and staff are cordial. Parking is abound front and side of the area. The Royal Grocery is behind and you can just walk via the back door and in 150 meters you are in the grocery. Breakfast was basic but you can order a la cart like we did for bacon.

"Nice roof top pool area"

4
31/03/2018

Had a great experienced with Best Western Plus, stayed there for 2 nights and 3 days. My friends/workers enjoyed our company end of training party using their pool at the roof top. The service crew were very accommodating, and the price for the 25+ people deal for all you can eat meat was great. I wish they have some fish though. The hotel itself is good, there's still room for improvement. Would definitely comeback.

"Disappointing"

3
29/03/2018

The rooms are small and I feel it is overpriced. There are other hotels nearby that are more value for money. When I checked in, remote control of the TV is missing and I tried to call housekeeping and another number but no one answered. It was around 8PM so I guess they all went home. Fortunately the front desk answered and sent someone to address the concern. The biggest disappointment is the buffet breakfast. Selection is good but the flies are everywhere. So many flies and it's very unhygienic.You'll see flies hovering around the food and it takes your appetite away.

"Ants in the room and AC not working."

3
24/03/2018

I booked this hotel from expedia b'cus of its name. I chose this hotel to stay for my me and my husband "honeymoon". Together, me and my husband and his son and mom in law went to stay for 6 nights. We entered in the hotel with welcoming staff and good smell and great ambiance. Then we were brought to our hotel room in the 3rd floor. My mom inlaw and son in law's room were in the 5th floor which they complained that the AC is broken and they were sweating in the room. So they called the reception and reception sent maintenance to fix the AC but he "set" it too cold that they cannot even adjust the temperature so they slept overnight shivering. The next day my mom inlaw found too much ants on her counter eating all her sweets yuck???? and also she found ants the bathroom sink. Then the next day the AC broke off again and this time the AC is not blowing any air at all. ?? They called the maintenance again and he came to fixed the AC but this time it is not totally fix like before and they slept sweating again????. The elevator has no air supply or AC aswell so my mom inlaw sometimes used the stairs to go up to her room b'cus AC is hot. Tsk.. and it's name said it is "Best western" plus hotel lols??. Staff came to clean our room but they did not even change the toilet matt and towels. Tsk what happened? Anyways all the staff are so accomodating and friendly.

"Great hotel"

4
20/03/2018

The hotel itself was very great. We actually went to Subic for a business trip and wouldn't expect that we will be needing to stay for overnight. The front desk staff was very helpful in allowing us to have a showroom and offered us their rainy day promo which was of course a good deal. We had questions that were answered but I think the staff are still adjusting. Few trainings would be suggestible. But all in all, i would still give this hotel a kudos! Good pool, great view, good room, its Very clean.

"The mice are nice"

2
03/03/2018

I stayed here once in Summer 2017 then again Jan 2018. During the summer 2017 my bathroom flooded from the floor drain. Smelled terrible and got my clothes that were nearby wet with gray water. I left and went to another hotel. I gave the BW another shot in Jan 2018 since my coworkers were staying there. This time my friend had a mouse in his room. Im done with this place.

"Good rooms"

5
26/02/2018

Good rooms at a good price. Roof top bar was nice and the staff were friendly and helpful. The Chinese restaurant next door is also nice. About one hour from Clark airport. Doesn't offer much in the local area

"simple and effective"

4
14/02/2018

Its not the Ritz but it is functional and has a good cost/benefit balance. The rooms are a bit on the small but acceptable scale, but par for a business hotel. Free wifi, but as in the Philippines, slow. Breakfast is in the restaurant is filling.

"Overnight stay for business"

4
22/01/2018

Fairly new hotel. The front desk gave me a good deal despite having no reservations. The room was excellent and very clean. Free buffet breakfast was not bad at all. They also provide free guarded parking fronting the hotel.

"Terrible service"

2
11/01/2018

We had a terrible experience here. First issue is that we checked in a couple of hours later than the scheduled check-in but the room was not prepared well. We were tired and we wanted to take a bath immediately, but the bathroom did not have a lock - instead there is a piece of tissue paper in the hole where the lock is supposed to be. We called the reception three times and waited for 30 minutes before someone came to check. When he came, he was arguing with the lady from the reception via his phone right in front of us, and when he left he did not even look at us, poor guy looked like he did not want to be there. He took another 30 minutes to fix it. Second issue is that they did not tell us that only 2 people had breakfast out of the 4 people in the family room - the hotel website and hotel voucher clearly stated that there was free breakfast but no mention that not all will have it. They should clearly state it in the website otherwise this is false advertising. Third issue is the pool - the water is extremely cold, even after an hour in the jacuzzi. We were not able to enjoy the pool. They should invest in a water heater. Last issue is the general unfriendliness of the staff - the people barely looked at us, let alone smile or greet us. This is not what we expected for the amount we paid for. For a four star hotel, they have sub-par service. I would advise everyone to stay clear of this hotel if you want a nice vacation.

"Great Buffet"

5
03/01/2018

Stayed for overnight only. Location was very accessible to mall, duty free and restaurants. Room was ok...huge enough, comfy bed and nice linens. Bathroom was very clean and updated. They have a nice small pool also at their roofdeck. What catches our attention was their breakfast buffet. So many choices and the area was very cozy. Food was awesome. Over all....its 9/10.

"Great place"

5
02/01/2018

Benn to best western for a wedding party and stayed for 2 nights. Very spacious and clean rooms. Nice vew out to the beach which is 500 meters away. Very good breakfast and a la carte menu in the spencers restaurant. As well the staff in there is very friendly and helpful. Shopping mall is only a couple if minutes by car away and a driver will get you there with the hotel bus free of charge. Lots of places to go out to in the evening very nearby. (I can recommend joe's texan restaurant and pier one) All in all a very good hotel. Would definetly reccomend to friends and come back to this place for my next stay in subic bay.

"New Year's Eve"

2
01/01/2018

staff was very good. We had a 1 night stay at their Family Room but complimentary breakfast coupon is only good for two. Nice room though the bathroom door is not properly working. With breakfast which is also not very good because it is tasteless. The hotel lack staff especially during breakfast. We had to ask twice for utensils, no serving of water as they lack waiters attending to guest. I still have to ask for creamer, better if it is fresh milk. The coffee maker is not immediately refilled. Swimming pool is not ready when they said it has opened as the guard there has waited for his coffee to be done first before he get the towels. Pool not yet cleaned after the prior night event. They close the pool early hence our kids had not enjoyed the pool. Pricey hotel, not worth staying. They also gave priority to their walked-in buffet guest instead of their hotel guest to watch the firework display. We booked at this hotel because of their terrace view which we did not enjoy because of their rooftop. Failed. Will not booked this hotel again.

"Restful Stay"

4
26/12/2017

My friend and went to the hot air balloon last February. We stayed that night and we love the location. It is close to neighboring good restaurants and a few roads away to the mall. Room is very clean and the pool has a very good view. Recommend for those who want a quick getaway from the city.

"Good hotel"

4
22/12/2017

Main problems were ants in theroomcomingfrombaseboards on 5th floor. No coffee available in restaurant until after 6:30 AM. WIFI would drop out when needed and come back on after I complained. Be nice if room TV had USA Network. Service of all staff was excellent even promptness of spraying for ants each time I saw them and reported them.

"PRESIDENTIAL SUITE FOR GRANDSON's BIRTHDAY!"

5
20/12/2017

Staff was exceptional for 1 day/night stay! very nice Presidential Suite! 3 Bedrooms! each with seperate Bathroom/Showers! Mastersuit Suit has a Jacuzzi - Bath for Two! large T.V./ entertainment center in the Comfortable Livingroom! smaller flatscreens in each bedroom{3}. Kitchen, stove, full sized refrigerator with ice, coffee pot, hot water pot, toaster oven, microwave! Dishes & glassware, silverware! you need is food! Water, coffee, creamer & cups! Morning Breakfast in the hotel's restaurant, "Spencer's"! was included! Very Good! Eggs in Order! bread, meats, potatoes, rice & all the fixings! swimming pool on roof deck! I Do not recommend the Nightly Rooftop Buffett! Arriving early, during setup with probably 4 tables of guests there already! It was not ready for service, Disorganized & Only pork, chicken a skewer! & No Vegetables! No Fruits! A late leafy Lettuce salad! Brought to the table!!! The rest of the family & friend were still waiting in line! Very! Very! - Pricey for Product, Quality of Food Received! Magsaysay Ave. B.B.Q.!!!! An Intuition we should have listened too! But thought it would meet & exceed our expectations as everything in the Hotel Had! everything else was top shelf!

"Very accommodating"

4
10/12/2017

Our company held our 3 day annual goal setting here and I could say the staff really went out of their way to make our stay comfortable and relaxing. They were always ready to assist us with our needs and requests.

"Such a great stay!!"

5
15/11/2017

Family & I stayed in the Presidential suite. First off, I'd like to thank the staff who made this such a memorable stay for my family & I. George, the hotel manager along with all the staff, made it such a wonderful experience! We were always greeted warmly & with smiles! Celebrating my mum's birthday, we even got a cake! The room had its issues but were always quick to be resolved once we let the front desk know. For example, the A/C in one of the rooms had a terrible smell but the staff were super quick to investigate. Breakfast was always delicious & the rooftop pool was a frequent visit. I would definitely stay here again!

"Weekend with the BFFs"

5
05/11/2017

We booked for an overnight stay for our friends' birthday. It was a good hotel with the view of subic bay. A very nice swimming pool with pool bar located on their rooftop. A good place to stay recommended for friends or with the whole family. We got a room with a king bed and queen bed for the 5 of us. The hotels' restaurant is highly recommended they offer great choices of food which is good for 2-3 persons per serving. If I'll go back in subic I will definitely book again in this hotel.

"Wonderful Experience"

5
28/10/2017

We had our Family Vacation last Oct 25th-27th and we chose this hotel. We had a great experienced here because of the approachable and very friendly staffs. From Front Desk / Housekeeping / F&B and Concierge. The staffs are smiling, attentive and they always make sure that they meet the customers needs and they provide an excellent customer service and good quality of food. I will definitely recommend this place!

"Holiday Vacation"

4
26/10/2017

We spent 3D/2N in Best Western Hotel Subic before going back to Manila from Manaoag, Pangasinan. The room was clean and had a small balcony. The front desk staff were friendly and accommodating. The breakfast buffet was good but it can get quite boring if you intend to stay longer. After breakfast, when we went back to our room, one gets a strong whiff of vinegar along the corridor which I think they use for cleaning. This was unpleasant. The bathroom door also cannot be closed because it did not fit properly.

"Decent small hotel"

3
02/10/2017

Not a bad place if you are there for a quick stop over, rooms are comfortable, room service is sadly not up to scratch, it closes at 10pm, breakfast was a bit of a let down for the price you pay for the room.

"Best Western Plus (Subic) Experience"

5
29/09/2017

I would consider staying at Best Western Plus (Subic) as one of the best decisions I have made in choosing a hotel were my family both from US and the Philippines met up to relax and enjoy each other during our quick visit there to celebrate a very special event - - - the wedding of my son. We were all pleased with the variety of great food; the spacious, clean and well controlled temperature rooms; and above all, we were very satisfied with the staff being friendly, polite and dependable at all times. Thank you Best Western (Subic)! Can't wait to be back again!

"Will never enter the Best Western Subic Again For any reason"

1
08/09/2017

First should not be a Best Western because does not meet their standards. Hotel is only a few years old, glass picture windows covered in scratches, dead flies on the floor in the Restaurant and a general look that management doesn't care about Western Standards. Did not believe the other poor reviews until I saw for my self. Interaction s with staff failed, as they never followed up on comments made. If it was a non branded hotel charging average rates review would be different but charging as a branded International Hotel should meet the standards of one. The hotel store in the lobby was a joke, no staff a couple shelves of small items and no staff. Several ladies gowns they were trying to sell but not stuff guest would want or need. Nice roof top pool but in need of a good cleaning and better staff. So all these things and then reading the reviews of stolen money from guest room safes, missing expensive electronics from rooms and private safes would make me stay away from Best Western Subic. I believe the reviews and the replies from management tell a real story. Review Veberly Anne C “Don't book this hotel! I stayed in this hotel because I thought it was safe, but the housekeeping and maintenance crew had accessed my safe while I was away and stole money from me, the management and staff together with the manager and owner was no help at all, they have total lack of security and CCTV are not available in my room, I call it an inside job!! Do not book this hotel because you will be disappointed too! “ If you cannot trust the staff or the management of a hotel to put the interest of the guest first you really should never stay at that hotel. And that is why after being in the hotel several times I leave one star and say "Will never enter the Best Western Subic Again For any reason"

Abie G, Director of Sales & Marketing at Best Western Plus Hotel Subic, responded to this review
Dear Mr. Siam, We are saddened to hear your bad experience and we sincerely apologize for the inconvenience it caused you. But thank you for the feedback as this will help us figure ways on how to improve our services. We are usually known to provide an exemplary and comfortable stay and experience to our guests and we regret that we missed that mark. Right now, we are continuously doing a lot of improvements and developments so we can serve our guests better. We would like to learn more and know your other concerns so we can make things better. Please feel free to call us through contact numbers +639176240797/ 047-2508000 and we will be more than happy to talk to you. Sincerely, BWPHS Team

"Late night cap for 2."

4
06/09/2017

We walked in for an overnight stay here and was glad we did! The hotel receptionist was able to give some discount too since it was already so late in the night. We checked out the pool, although there was some construction going on so it was awkward to move around in your swimwear, it looks promising. The breakfast options were alright. Location was awesome as it was walking distance from a duty free grocery.

Abie G, Director of Sales & Marketing at Best Western Plus Hotel Subic, responded to this review
Dear Ms. Theresia, We are so much delighted to know that you enjoyed your stay with us. Rest assured that we will continue to do more and give our guests the best experience and much relaxing stay. Please let us know or kindly call us through +09176240797 / 047250-8000 should you wish to come back and visit Subic again, so we can give you our best offer and special rate. Thank you for choosing and staying with us. Looking forward to welcome you again. Sincerely, BWPHS Team

"Breathtaking view of the bay"

3
02/09/2017

We stayed in Anvaya Cove in Bataan for the long weekend, and we decided last minute to stay one more night in Subic to make our trip to the North worth it. Thanks to TripAdvisor, we were able to get a room for a good rate thru TravelPh. I booked the room online for the same day, and what compelled me was the rooftop pool overlooking the subic bay. Parents however need to be very careful and watchful of their children because the glass railings are not high enough to secure children from possible falling accident. The pool water was not too cold, just the right temperate if you plan to stay until early evening. The room and bathroom with bathtub were so spacious. What's obvious is that the toilet doors did not fit well, there were no locks. We had 1 king-sized bed and 1 queen bed, both were really very comfortable to sleep on. Our room rate is inclusive of breakfast for two, and this is where the hotel management needs to focus on in my opinion. There were very few choices, and no dish that speaks of Subic's specialty. The dining place was great, but the food weren't. Good thing that their location is very accessible to all your needs - Royale Duty Free at the back, Shakey's right in front, and the famous Xtremely Xpresso about 600m straight away. Over-all, we enjoyed our stay in this hotel.

"Okay for short business trips"

3
10/08/2017

I stayed two nights on a business trip. Even though the nature surrounding Subic Bay is really nice I do not see a reason to stay there as a tourist. However, the hotel room was okay, clean and you get what you need. The restaurant offers different kind of food, but honestly just simple and rather small dishes for quite a price. Breakfast is okay, however comparing to other business hotels in Asia too ordinary. Staff is very helpful and friendly and the highlight of this hotel.

"Good Facilities but Poor Customer Service"

2
01/08/2017

Our family planned to spend the weekend in Subic to experience Ocean Adventure and spend 1 night in Best Western Plus Hotel. We reserved 5 rooms for each families. Rooms were absolutely stunning. We spend our dinner in Meat Plus Cafe and the food was really great! The next day we had our breakfast buffet in the hotel and we were suprised by the messed of every corner of the restaurant. The food was great though but their Food and beverages are running out and nobody from their staff was assigned to look after the buffet line. It was a big messed! Overall experience was poor in terms of customer service.

"Mediocre hotel"

3
30/07/2017

We stayed here for one night in June 2017. The check in process was fast, but for some reason they can only give 1 keycard per room which is odd for a hotel chain. PROs Ample room size Comfortable beds, beddings and pillows. CONs Airconditioning is not centralized. They have a split type AC that took a while before it can cool the entire room. They only give 1 keycard. which is odd for a hotel chain. Because of this, we always come back to a warm uncomfortable room because the power turns off once we exit the room. Food was dismal. The breakfast selection was poor. I only ate the scrambled eggs because I think thats the only this is the only thing that is edible. (powdered juice, really?) Unfortunately, this is the only hotel in this area that belongs to a decent hotel chain.

"Please do not be deceived ..."

2
30/07/2017

We booked Best Western Plus Hotel for our trip to Subic not only because of the 4 star ratings but the reviews given. But our expectations were not met. Honestly, in my opinion, this Hotel should be given a maximum of 3 stars for the fact that it's service is not at par with what you would expect from a 4 star hotel. We booked an executive suite for two nights but when we arrived, they said the room was not available so instead they will "upgrade" us to a deluxe room. Suffice it to say for travelers out there, an "upgrade" from an executive suite to a deluxe is actually a downgrade. The room was not yet prepared and we had to wait for almost 15 minutes. I mean, if you knew that there was a problem with the executive suite, wouldn't you prepare the "upgraded" room ahead of time? That being said, the room, although clean and presentable lacked the amenities of a 4 star hotel. The handle in the shower is broken so we had to use a pliers to turn the knob so we could use the rain shower head. If you want a good nights rest, be prepared to be woken up at night as sound proofing is not that great. It was as if there was no door to shield the room from noises along the corridor! During one day, we left the room at around 11 am and left the "Please clean the room" sign" out. We came back around 4 pm and yes, the room has not been cleaned. We waited for the cleaning guy to come (which was around 5:45 pm). Breakfast was not horrible neither was it spectacular. But most of all, I could count in one hand the number of staff who wore a smile during our stay (the guard at the door, the waitress at the egg station and the guy who cleaned our room). Don't you guys keep your staff happy? Overall, would I come back or recommend the hotel? I would go and check out other hotels first. It wouldn't be my first, second or third option. For the price they charge you, and the fact that it's a 4 star hotel, you would be expecting more!

"Good for family staying"

3
21/07/2017

Rooms are simple but clean. But comparatively bigger than other low cost hotels near the nightlife street. You need to ask the staffs for toothbrushes cos they are free option. All rooms are non-smoking but there is a balcony in the room. Cos it is away from the nightlife district, quiet and good air. A few minutes walk, you can find some restaurants, beach and cvs. And a KTV for fun. I feel safe to walk even at night. They provide hotel car service and not expensive at all, I like it. Actually the local taxis are fixed price and not cheap. Hotel staffs are very friendly. There is a beach near the beach but not such clean. A big open restaurant in front of the beach with good bands playing. Good is good. Good for family staying. Please notice that they need you to sign a paper that you will not bring extra guest to stay. Bring your sun bath oil because I cannot find it in the local stores.

"Two thumbs up!"

5
21/07/2017

Thank you for the wonderful experience! Foods are delicious, staffs shows warmth and very accomodating to guests, wifi connection is awesome and the view is very nice to have a memorable picture! Great experience!

"POOR FOOD & SERVICE - IN THE RESTAURANT - ATTENDED MEETINGS HERE! VERY GOOD!"

3
16/07/2017

RETURN TRIP! SERVICE FOR FAMILY of EIGHT! Walked in & many - many people!!!!! Sat down & waited for: a Waitress, Waiter? Counted Six or Eight Staff or more!!!!??? they were not interested in us!!! No Welcomes nor Greeting!!!??? 'Wanted to Leave' & SHOULD HAVE!!! A Professional Photographer! setting up! Lights, Angles, Back Grounds, Flashbacks & Lighting, Moods! Watched Foods out of Kitchen, girls grabbing Foods setups & FOOD PRESENTATIONS! serving Salads! Finally got a Waitress & Turned into a Waiter! SIX "FILIPINO FOODS" ORDERED AFTER MUCH CONFUSION! ORDERED A MEXICAN BURRITO WITH MANGO SALSA! Okay orders taken!!! Watched all the other people! more Orders out about Four or Six of them!!! Pictures Pictures!... ON THE TABLES SET UP FOR BUFFET? More dishes from the kitchen!! All the people was served some dishes at their different tables & others scattered through restaurant! Other Foods @ Tthe buffet tables line? "FOOD TASTING & PRESENTATION!!!!!!! People taking Bites AND writing on Their Clipboards on a Form??? STILL SITTING! STILL WAITING!!!!!! "Tick - Tock" NOTHING! Hamburger Served to the Main Table of Testers - Critics! Thought " I Never seen One - Hamburger Cut in To Eight Pieces! Horderves or Kuriput??? Finally "FOOD FOR THEY FAMILY"!!!! NONE FOR ME!!!! HELL --- WE COULDN'T EVEN GET A BEVERAGE OF CHOICE!!!! Lucky they served Water! Till Waiting! After asking my??? Asawa Jumped their Broom!!! Family was about done with their meal!!! out comes my Po' Mexican Fusion Burrito! touched it! & bit it! DARN IT! COLD TO THE TOUCH! COLD TO THE MOUTH! TORTILLA STONE COLD! TORTILLA WAS UNCOOKED! - RAW - DOUGHY FLOUR - CRISCO {MATIKIA!} - WATER & SALT! TASTING!!! NOT HEATED, WARM NOR SCORCHED! CHEESE WAS MELTED ON FILLING BUT WAS BACK TO SOLID STATE @ TIME OF SERVING!!! CALLED WAITRESS BACK WITH DISPLEASURE! SENT BACK TO KITCHEN! FAMILY ENJOYED THE Filipino Foods! Crispy Pata, RICE, etc... Next Time: I think I'll have a Brewed Coffee! With maybe a Bangus Breakfast!!!! the Reason I keep going back to this Restaurant is because they have Cheviche on their: 'MENU' - Horderves, Appetizers Section! they never have it!!!!! NO KILLAWOON ETHER! Filipino Foods good! "Fusion Foods'? NO!!!!!!!!

"A nice place to stay for a family vacation"

4
11/07/2017

I have a very good experience with my family during our vacation stay in Best Western Subic. I will definitely recommend this hotel to all my family and friends. The next time we are back in the Philippines I will make my reservation again in Best Western Subic.

"Poor service and upkeep"

2
25/06/2017

Booked four king rooms here at the last minute as it was a long weekend and we waited too long to decide so it was pretty much no other choices for us at this point. I had wanted to reserve judgement for until after check out for anything redeeming about it but I decided to just review while I watch my kids swimming in the roof deck pool. I've stayed in many Best Western Hotels abroad but this is the first time I have stayed in one locally. I appreciated that it is not carpeted as it appears cleaner but it did make for very bad acoustics as you can hear everyone passing outside the hallway and also inside the rooms as you pass by. The rooms and bathrooms are spacious but you can see the dirt that have gathered at every corner and stains in the tiles and the chrome/stainless steel fixtures. There was even a yellow pee stain ring around the water level in the lavatory. There were only bath towels and no face nor hand towels. Our aunt requested these towels and also toothbrushes and were told these were only given "upon request". Hmmmm.... sounds like housekeeping made their own rules and decided to do less work. Tv was also broken in one room and the aircon units took a while to get cold so we ended up sleeping without blankets through the night. We requested for an extra bed which was just a mattress placed straight to the floor! It was covered with a plastic bag before sheets were placed on top which made the sleep a little uncomfortable with the crinkling sounds you hear. They do not even bother to give the amenities for the extra person and will probably give it later "upon request". Breakfast was a buffet spread and it looked ok at first but tasted quite awful to average. Cleanliness of the utensils and glasses were pretty much questionable as well. We chose to book at Best Western rather than a local brand of hotel as we thought the upkeep would be better but we regret this decision now. I would give this hotel a pass not unless you can book it for super cheap which is what level of upkeep and service you will get for what you pay for. Very disappointing.

"Deceiving"

1
24/06/2017

This is the Seaview Room that we got for P7k. Very nice view, right? When I got so angry for being deceived, the Front Desk Staff offered to transfer us to another room that has a "good view of the sea". I don't know why she didn't give us that room in the first place. We didn't transfer anymore coz my husband and son were already so tired from the long trip. DON'T BOOK THIS HOTEL!

"Breach of Contract"

1
20/06/2017

We booked this hotel for an out of town team building seminar. We chose this hotel primarily because of their function room and their guest rooms. Function room -- they didn't give us what was in the contract because they had a wedding in our reserved venue. They did move us to another place after frustratingly agreeing to their option. Because of this we had to go back to the hotel for lunch. We were only able to use the right function room the next day. Guest rooms -- we specified double queen size beds for all rooms. They set up one queen size bed and an extra mattress on the floor on three rooms. When we complained, they said they're fully booked and couldn't find other rooms. We had to complain again and again to different staff. My personal observation is that the staff deliberately tried to force us into another function room (if you can call the Chinese restaurant that). The staff needs customer service training. They need to provide what they agreed to. Management needs to be proactive -- knowing they had an issue at the start and doing something about it early on could have prevented everything. Would we go back? No. Find another hotel in Subic, this one is unreliable.

"Very good hotel in subiv"

5
19/06/2017

Nice rooms Nice pool Good staff Very close to everything Stay there for 3 nights first room was a standard room was good Second room queen two beds even better Breakfast was ok even serve fresh make omelet

"June 13"

5
12/06/2017

Indeed the best hotel in Subic Bay! Warm , friendly and honest staff. Our firsthand experience proved that their people are trustworthy. We left an item when we checked out, they informed us immediately and even brought our things to us at the lobby. Regarding the hotel its attractive ,new and clean facilities. Mostly glass windows from ceiling to bottom to get a better view of South China Sea.

"RESTAURANT - Superb to horrible!!!"

1
06/06/2017

I stayed in this hotel once and I must say that this is far one of the best hotels in Subic. Nice room, good facility, and good service. The dining experience was superb and that is the reason why we keep on coming back to spencer's restaurant. I have been visiting this restaurant since their opening and i can attest that the quality of food and service has changed. Maintaining an establishment reputation is hard but i was not expecting to have this horrible dining experience here resulting myself to write this review. We decided to have our dinner here last night because my father was asking me to buy him "Palabok." I've tried their palabok last month and i fell in love with it (sobrang sarap) hence we come back. I ordered pasta ravioli with hungarian sausage et al.for dinner and my 2 other friends ordered Lechon Kawali and Palabok plus additional 2 palabok for take-out. After 5 minutes the waiter told me that the sausage is not available so i changed it with a sandwich combo instead. After 30 mins, our orders was not served yet considering that we are the only group dining in the restaurant, so we waited. After another 10 mins the waiter went to our table to tell me that ravioli pasta is not available???!!! Seriously??? How can you accept the fact that you will be informed that your order is not available 40 mins after giving your order??? I got pissed off and decided to cancel our orders except for the 3 palaboks. When we got our bill, we were surprised that the palabok is Php180 each instead of Php120 as stated in their menu. We complained again and eventually they changed the price. What a horrible experience. We left the restaurant very sad and STARVING!!! P.S. The palabok served last night was far beyong the palabok we had last time, noodles is hard and the sauce is bland. It was Horrible!!! Are we going to comeback? Not in the near future or never will. :-(

"Like coming home to family."

5
02/06/2017

We first visited this property when they first opened, and we would not consider staying at any other hotel in the extended area. We continue to be impressed with the caring staff and the safety of the area in terms of maintenance and cleanliness.

"Spacious rooms"

4
28/05/2017

A clean, well-lit, welcoming place, just right after a long drive on the SCTEX highway. Check-in was fast and easy. We were delighted with our very large room for 4, with a nice sea view. The mall, church, and numerous restaurants are all a few minutes away by car. We spent a lot of time at the rooftop pool. The presentation and variety of food at the breakfast buffet could be improved. Old and dirty-looking fitness center.

"Fresh and feel good"

5
26/05/2017

Hotel is quite fresh and feel new in its ambience Stayed for a night and was great experience with big sized room and all amenities for business travellers Only draw back is the noise from the open pub music from across the road till 2am disturbing most wanted rest and sleep deserved by frequent travellers

"Great Hotel... "

5
26/05/2017

Just arrived at the BW hotel here in Subic and the room is very nice! Very hospitable concierge as well. Hope to enjoy the pool later on.. hotel linens are clean... room is spacious with enough complimentary items. We got a room good for 4 adults. This was booked and paid online and during check in, we had no problems at all. Room air conditioning is very quiet. More power to Best Western Plus Hotel!

"My BW stay"

4
17/05/2017

Best Western Plus Hotel Subic, in Subic Bay, Olongapo City is very convenient and easy accessible Hotel in Subic Bay. My stay is very relaxing and the staffs makes me feel I am at my HOME. Very nice view on the Pool area.

"Contemporary City Hotel with Wonderful Pools"

4
12/05/2017

Pro: New, modern, clean and an impressive infinity pool at the roof deck overlooking the bay. Separate kiddie/wading pool is a wonderful addition for guests with little ones. Buffet breakfast selection is wide and appetizing relative to the size of hotel (a lot of bigger Manila hotels have nothing on BW Plus Subic). Room is small but complete with basic amenities. T&B is spacious with beautiful see-through glass. Sufficient, safe and easily accessible open parking. Fantastic location which is just adjacent to the new Royal Duty Free and nearby restos. Cons: Housekeeping service is a real downer. Staffs are insufficient and would take about an hour for a request to be delivered. Pebble stone in the pools are sharp and can easily cause injury. Foul smell, albeit tolerable, emanates from the T&B. P.S.: Do yourself a favor and try out Sakura, Texas Joe's and Cocolime restaurants. Big serving, affordable and amazing taste.

"New Hotel in Subic"

4
02/05/2017

Nice Hotel. Nice rooftop pool. Serves Filipino breakfast. Weak wifi in the room. Solution is to ask for in-room access point. Overall nice two day stay. Stayed last weekend (April 29-May01) with my family.

"Great Customer Service!"

5
30/04/2017

I booked thru Agoda for an overnight stay and inquired on Facebook about hotel pick ups since we were coming to Subic via Victory Liner bus. The hotel replied that they could pick us up at the bus terminal so I was elated! We arrived early at the Olongapo terminal and was picked up promptly by two of their staff. We checked in our bags first since we were so early and left for a few hours to explore the freeport. Came back and we were promptly checked in at 2pm. The room was nice, huge bed and fluffy pillows. The shower was strong, air conditioning perfect and the towels impeccable. Can't find any fault in this hotel. Very accessible too! Restaurants, bars and the mall are just nearby. Only we were not able to use the pool because it was jam packed! Come breakfast time, we enjoyed the buffet immensely and left the hotel with a smile. Oh and the hotel service car took us back to the bus terminal.

"Nice Hotel, Service needs improvement"

4
28/04/2017

The hotel itself is nice and clean. Modern setting, excellent pool, nice location. Breakfast was good. Bathroom was perfect. Fast wifi. Location was good. Close to Harbor Point Mall and restaurants.Service could use a lot of improvement though. Asked for a flat iron and was delivered to us after 30 minutes and 3 phone calls to Front desk. Informed Front desk in the morning that we needed a room makeup. Came back around 12:30 pm to find out it was not done. Informed them again plus informed housekeeping staff as well. Went to the city for lunch then came back around 3 pm and still room was not done. Called up front desk again to have it fixed. This time, Hershey, Front Desk staff came personally to check and made sure that the room was made by housekeeping. She was very apologetic and made sure our request was accommodated.Had to wait at the restaurant for half an hour for our room to be made up. Overall, we enjoyed our stay. We left feeling very relaxed.

"Nice, enjoyable stay"

4
28/04/2017

Small room, but very clean and looks new. Bed is too soft and comfy. Wifi not too accessible. Pool is clean and big. We enjoyed swimming especially our daughter. Breakfast is just ok. Not too many selections from their breakfast buffet. Nice location of the hotel, just walking distance going to the shore and to the restaurants nearby.

"One night stay during Holy week"

4
28/04/2017

During Holy week we were fortunate enough to get a room for one night. I reserved a Family Suite for 3 adults and 3 children ages 1 to 12. We arrived around 1 pm and was told we would have to wait until 2pm to check in. They were very busy and the room had to be cleaned. At 2pm sharp I was told the room was ready. The ladies at the front desk, Hershey and Louie, were very organized and accommodating. I asked for extra towels and a bucket of ice which were provided shortly after we got to the room. The family suite looked a lot bigger on the website than it actually was. To me the room was small and cramped for a family suite. The beds were suitable for the number of people we had but getting around in the room was uncomfortable. I won't stay in a Family suite again. Its not worth the money we paid. Overall the stay was ok but, not as pleasant as I would like. As for the breakfast buffet, it hasn't improved since the last time I stayed a year ago. I wish they would change their vendor and improve on the breakfast buffet. I like staying at this hotel because, its in a good location, its clean and fairly new and the Executive rooms are spacious and well a good value. Looking forward to my next visit later this year.

"Pleasant Holiday Getaway"

4
23/04/2017

We booked via Expedia.com 2 months before our checkin date. We were not asked to make a deposit to secure our rooms, so we were a little doubtful at first. We contacted them a few times to make sure that our rooms/booking is already secured. They were very responsive to calls and questions. So we arrived and we checked in to the value plus room with balcony. Everyone was very pleasant and greats people on the hallways, which I really appreciated. I was just a little disappointed with the balcony because there really was no view, just a parking lot. The breakfast buffet was nice, but don't expect too much. I loved their coffee, though! The pool was okay and has a nice view of the ocean. Our overall stay was pleasant, but we had a few bad experiences. On the second day of our stay, we wanted our room to be made up so we placed a sign on our door and we also informed a staff that we saw on the hallway. After a long day, you just want to lie down and rest on a well-made bed. But when we got inside our room, it's not made yet. It was already around 8PM. *sigh* we were so tired and we just wanted to rest, but I was a little irritated by this and called the front desk. They responded promptly naman. So we had our room cleaned while we lounged at the rooftop by the pool. Another bad experience we had was that my husband unfortunately left his charger in our room, I know, not their fault, but they did not return it. I don't know who did, not blaming anyone, but my husband's pretty sure he left it there. They handled it professionally naman and returned our calls/inquiries.

"Great Hotel"

4
23/04/2017

Pros: - The price is not that expensive. - Great breakfast! Delicious food! Although they were a bit late in preparation. There were no eggs yet when we arrived at 6AM. - Clean Room - Very Nice Pool. It was clean and not crowded - Great staffs - Good parking space - Location is great. Just few minutes from Floating island Cons: - The lock was defective. When I went back to the room just to get towels for swimming, I was shocked the door opened without the card! Good thing nothing lost. They fixed it quickly so always check the if the door is locked. - There was a notice posted in the hallway going to the pool that reads " swimming is only up to 4pm only because of an event." I was disappointed big time but we just ignored it and enjoyed swimming. - The toilet clogged before we left and we did not trow anything there! - The pizza we ordered is so expensive and it taste like it is not baked. Overall, it is one of the best hotels I visited.

"FANTASTIC HOTEL Don't bother staying anywhere else but here!!!"

5
21/04/2017

Stayed here 3 nights from the Sunday 16th - Wednesday 19th. 5/5 Stars for this place, the hotel is possibly the newest in Subic Bay / Olongapo City. There was an issue with the room safe (no big deal) which got repaired other then that this hotel is the place to stay, duty free store next door and short walk to everything in the area.

"Nice hotel in the city"

4
03/04/2017

Our stay in Best Western Plus Hotel was a nice experience. The purpose was to have a good rest after a long day trip in Bataan visiting old churches. Instead of making the long drive back to Manila, staying in Subic was a good choice, and in Best Western, was definitely a great decision. Room was comfy, buffet breakfast was fair. Location is within city center, close to duty free shops. That's a big plus, right? Hotel staff were courteous and friendly, certainly good service.

"WOW! "

4
28/03/2017

The place was great, staff are accommodating and friendly. Newbie hotel at subic but highly recommended great for family outings and reunions. We'll definitely be back again with our family. Kudos guys! keepit up!

"Great Stay"

4
24/03/2017

My husband and i stayed there one night over the weekend. The staff at the front desk was very friendly and accommodating. We booked through Agoda and stayed in a VALUE PLUS ROOM which included breakfast. the room was kind of small but comfortable and clean. the bathroom was also very clean. I'm 5'3'' and my husband is 5'6'' the length of the bed was just enough for our heights... so i would suggest booking another kind of room if you are taller than us. all in all would still come back here

"Great Hotel"

4
22/03/2017

We spent one night in Subic and everything was booked due to the Ironman. We got rooms at the Best Western and the place was very clean and the staff was friendly and engaged. The room was about like a Hampton Inn in the US with everything I needed and it was very clean and well maintained. Just what I needed in Subic and I will go back again.

"Great service and clean hotel"

5
21/03/2017

Princess of the front desk is very cheerful and friendly, Mark at the pool area is also friendly and attentive, they are both accommodating and gives best experience on your stay! Makes my family feel at home whenever we stay. We almost go there every weekend, my daughter even say that it is her second home :)

"great family experienced!"

5
28/11/2016

If you looking for great fun and enjoy with your family, be there at the sky oasis pool at the roof top and have excellent service by the hotel staff, you will feel much welcome! great attractions then Best Western hotel is where you should stay. We thoroughly enjoyed in the 3 nights we stayed there. After reading negative reviews on this hotel i was laughing at what people were saying about this place. experienced it!is a family hotel it is a place that caters to its market i found our room that i had to be very clean and very comfortable for our stay (i upgraded after the second night because I want a room facing the sun rise) yes I will recommend this as a family establishment it is a place to enjoy also the nightlife that subic has to offer. If you are looking for a best hotel i much love to recommended this!

"Back again!"

5
24/11/2016

I have stayed at this Hotel before ( Febuary 2016 ) I have stayed at other places around but always come back to here. It is very clean, Great showers, and great beds. I think it good value for the money. I dont think you can go wrong here.

, Reservations Officer at BEST WESTERN PLUS Hotel Subic, responded to this review
Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Regards, BEST WESTERN PLUS HOTEL - SUBIC

"a good hotel to stay in for a quick getaway"

4
21/11/2016

room are quite small only fits two people so if you're a family of 5 better phone the hotel and ask them your best options cos they'll give it to you. if you're like us who only has a limited amount of free time this is a good hotel for a very very quick getaway. i just didn't like the breakfast they offered so i'm docking some points on that. their pool is great though. not a lot of people so you can enjoy a good swim. food choices are a little limited but there's a mini-stop nearby for munchies you can buy. or u can just go to Harbor Point mall for more restaurant choices. i'd stay here again but maybe bring a few crackers with me should I get hungry hehe

, Reservations Officer | Sales and Marketing at BEST WESTERN PLUS Hotel Subic, responded to this review
Dear Guest, Thank you very much for a nice review. We are looking forward to welcoming you and your family again at our hotel with a better breakfast service as well for you to have a perfect stay which is what we are aiming for every guest of us. Regards, BWPHS Management

"Value for money...!"

5
17/11/2016

We stayed at this hotel for three nights with the family in a room with 2 double beds. We originally booked at the other hotel , which is behind to Best Western, but upon check in were moved. No explanation was given but considering the staff at Best Western were very friendly and welcoming I didn't really care but the room was elegant and comfortable. Breakfast is included in the cost of the room and was more than sufficient. If you are wanting to avoid the hassle of finding breakfast each morning, then this is a good option. The hotel overall is clean . The staff are being helpful and the cleaning staff were excellent I would definitely stay here again and would recommend it to anyone visiting Subic .

, Reservations Officer | Sales and Marketing at BEST WESTERN PLUS Hotel Subic, responded to this review
Dear Guest, Thank you very much for your nice review, we are look forward to welcoming you and your family at our hotel again on your next stay in Subic. Regards, BWPHS Management

"First Class Hotel in Subic"

5
15/11/2016

Best Western Hotels is known internationally and if you know this fact I'm sure you will never try the Best Western in Subic. BUT I swear, Best Western in Subic is the best among all the Best Western around the world. We just checked in there with my friends for just fun and the pool we really don't expect that we paid for the best hotel. The lobby is very good interior design and I fall in love with the fountain at the back of the sofa. The staffs are actually good but when you were talking with them thru phone conversation while inquiring they just don't like entertaining much BUT only on the phone. In personal they are very approachable (maybe phone inquiry is a lot that's why). The room really amazed me I don't expect it more presentable than the picture itself. Very clean room, the smell, the bed sheets, towels, pillows are all comfortable. The pool is good and clean (I suggest that they must put some lights) the view is perfect just add a little more light to make it the best! They have free taxi! The driver is very kind salute to Mr. Rowell Mesia. I am very surprised because this was not mention during check-in and I'm very thankful for that! All in all it is very classy hotel and I can say it's the only one in Subic!

, Reservations Officer | Sales and Marketing at BEST WESTERN PLUS Hotel Subic, responded to this review
Dear Guest, Thank you very much for your nice review, we look forward to welcoming you at our hotel again on your next stay in Subic. Regards, BWPHS Management

"Great for Business and Leisure"

5
11/11/2016

I have stayed in many Best Western Hotels throughout the world and this is one of the best. It is immaculate, posh, and service is first rate. The room attendants actually follow their eco-policy and when you hang your towels on the rods, they do not remove them. If staff see you in the hall, they will ask if your room needs anything. This is nice as you may need extra water bottles or chips for the minibar. The breakfast buffet is standard and there is much variety to it. The pools are clean and nice as is the pool area.At night the lights are romantic, and we had drinks there. This is a very friendly hotel in Subic bay so get accustomed to being greeted constantly with many Good Morning Ma'ms and Sirs don't forget to greet them back with a smile. Do not ignore them as they work very hard. I will definitely stay here again. Close to Harbor Point Mall and other sights.

, Reservations Officer | Sales and Marketing at BEST WESTERN PLUS Hotel Subic, responded to this review
Dear Guest, Thank you very much for your nice review, we look forward to welcoming you at our hotel again on your next stay in Subic. Regards, BWPHS Management

"Best of the Best"

5
05/11/2016

Kudos to all employees, They were helpful from the reservation up to the time we check in. The room was cozy and clean. I do like the pillows very comfortable and the interior design of the room was detailed. If you want to have a staycation i recommend this place, it is definitely a home away from home. I like the scenic beauty from the top floor. We will definitely go back to this hotel with our friends.

"Great Service!...Best Hotel ever"

5
04/11/2016

I stayed at the Best Western Plus Hotel Subic Hotel October 14th, 2016, the hotel was extremely attractive and was in the process of being finished at the 5th floor pool. From check in to bar all staff were extremely polite and friendly. My room had a great view! I can easily send my pictures to my friends.. no problem with the wi-fi and as you would expect from a brand new hotel everything in the room was perfect. I love to eat in the hotel as I was meeting friends but the bar area is really nice, you can view bay side while waiting . There was a typhoon issue in the night though and the fire alarms went off at around half three, there was no fire but there was a monsoon of a flood. There was water everywhere. But the staff were amazing again, we were evacuated very quickly, and everything was very calm. one of the hotel managers stayed with us for the majority of the time in the hotel, getting us checked in and kept us informed at every point. Despite the obvious trouble in the hotel the night staff got through it well and made us feel valued and respected. It was an amazing experience and I hope to return to the hotel soon.

"Fantastic Hotel in Subic Room"

4
03/11/2016

This hotel is fantastic! - so I'm rating it 5 stars to offset the bad reviews. It is big and we got lost getting to our room. The elevators are visible of the building which makes us comfortable for a lot of walking. The first hall we walked down was very nice. As we got closer to what appeared to be the rooms... - the halls were CLEAN and everything looked nice. When we got into our room I was very pleasantly surprised. The room was newly remodeled and the bathroom was not only immaculate but it was sparkling clean. I am a stickler for clean showers and bathrooms & I was not disappointed. We had to use a roll away because of the size of our group & I slept on the rollaway. Surprisingly it was the best sleep of my trip. I highly recommend this hotel and there were some places in this large facility that were not maintained - but the rooms are fantastic!! I doubt you'd find a better place in Subic for the price.

"Best stay at Subic, Best Western"

5
03/11/2016

very good. Nice hotel staff and room. Enjoyable Stay. Super comfy bed. Clean. What else have to be said of this hotel. 10 thumbs up. NIce breakfast as well. Basic but defintely yummy. Parking is just in front of the hotel. But adequate

"Alright..but needs help"

1
31/10/2016

Our family stayed for 2 nights on a peak weekend. We chose this due to the name it carries, Best Western, which has a not so bad reputation. But here we found it different, in a not so good sort of way. Rooms are very small, though kept clean. New as it seems though, we encountered a strong leak in the cabinet area coming from the bathroom. We also had a frustrating experience with their breakfast buffet: at 815 there was serious lack of food, no plates, 3 pieces of bread, no rice even. Despite my constant pleas, they were only able to refill, and not completely yet, at around 835. It was not only I who complained as some others noted this..

"Best Western Stay"

5
25/10/2016

Kind of new hotel with very friendly staff. Walking distance from a lot of restaurants. There was an incident that the water pressure was too strong and had to be adjusted. Response was very quick and so was the repair

"Hotel ok ... Food cold"

2
14/10/2016

Stayed in the hotel, while attending a diving course in the area, rooms clean and tidy staff friendly. Downside was the food, it was mostly cold.. While the quality was not so much the issue the hotel was living in the past.

"Excellent hotel with friendly staff"

3
12/10/2016

We have been here before earlier this year and wanted to return with our family but unfortunately, it rained most of our stay, so this meant we couldn't use the pool. Breakfast was reasonable but below par for a hotel of this price range. When we first arrived some of the bathroom laundry needed replacing which was done straight away. We have nothing in our bar fridge but we didnt need that anyhow, but for someone who wanted this, it should have been there. We will still return as the hotel is new and away from the loud music and goings on at the waterfront area. Overall an enjoyable stay.

"Needs "finish" to be one of the most expensive hotels in Subic"

3
11/10/2016

Upon arrival this hotel appeared nice and the staff all greeted me with a friendly "hello sir". The check in process was fast and easy. When I got to my room (King bed,garden view), it was spacious and simple. Unfortunately found two things right away. The TV didn't work (took 2 days to fix it instead of give me a new room) and the garden view is of a crappy court yard with fake grass and a couple bushes. The cleaning staff also forgot to clean my room 3 days out of the two weeks I was there. Next I went to the pool area and found that half of it was under construction (for the 2 weeks I was there I never saw one person actually working on the pool though) and the "pool side bar" did not actually stock anything..... When you ordered a drink they sent a call to the bar downstairs and someone would bring your drink up several minutes later. On to the restaurant experience. The cooking and bar staff again were nice at face value but lacked the finish of an actual nice restaurant/bar. More than once I would order one flavor of soda and a different flavor would arrive. I got a chef salad one evening for a starter, it showed up with still sizzling hot chicken on top cooking the lettuce into a wilted slimy mess. Another night I ordered the bacon wrapped steak filet cooked medium. The dish shows up and I cut it to it to find it is literally black all the way trough and no juice to be seen. All in all. Pros - front desk staff is great and helpful, the room was spacious (for just me), bathroom tub and shower were nice. Cons - pool, restaurant staff and cleaning staff needs some refinement. Don't get a garden view room if you can help it!

"Ok, but not their fault "

3
10/10/2016

If I was just reviewing the hotel for their service and room, this hotel would have done much better. The room was nice, the bed very comfortable and they had an amazing waterfall shower. We also had some good service throughout our stay. The negatives to our stay is not entirely the hotels fault but did put a dampener during our holiday. The bad: Swimming pool renovation - ok work has to be done and we drew the short straw. Thankfully you can still use the pool area, but it may be a squeeze if busy. Pier one - We had a room with views of the bay, which also meant we were within ear shot of this bar/restaurant. During our 3 night stay there was loud music playing every night until 2am. Again, this is not the fault of the hotel, but it made our evenings unpleasant. I daresay other hotels within range would also have this issue. Breakfast - the buffet is below average with the only saving grace the omelette station, the rest is disappointing. This is my one real area of improvement that the hotel can focus on.

"A Pleasant Stay"

3
09/10/2016

PROS: The lobby is modern and Stylish. The staffs were accommodating, helpful and friendly. The bed and pillows was so comfy, I had a good night sleep. CONS: The room was tiny. We booked the garden view hotel, but unfortunately there was no garden view. Luckily they transferred us to city view. The Iron Fitness Deck was dirty and hot even though the aircon was on. The rooftop swimming pool looks inviting and has a good view but unfortunately we didn't had a chance to swim coz there was a construction going on beside the pool.

"Not my preference"

3
21/09/2016

The goods: Clean rooms Friendly workforce The bads: We were late to check-in on a friday night, about half hour to midnight. And we asked if there was any food and there was none!! All closed, no room service and no food The rooms are quite small and mine opened into the building itself, absolutely no view The breakfast menu was very limited on a weekend when many ppl come to visit Subic as tourists from Manila etc.

"Best Western"

5
19/09/2016

ITS A 10 STARS LUXURY HOTEL but affordable because the rooms are not that expensive :) So if you want to stay in a comfy hotel but affordable Best Western Plus is the answer We will come back again to try the swimming pool. to busy we didn't had the chance to try it.

"Our Subic Trip"

3
13/09/2016

Stayed for one night with family. We checked in to 2 rooms. A family suite and deluxe queen. The family suite is a bit cramped. We requested for an extra bed but turned out its just a mattress foam since an addl bed will not fit in. The Deluxe Queen is more spacious. Room amenities are basic. View from the room is not very pleasing coz of the nearby constructions. We enjoyed the pool! Atleast here the view is better. Attentive staff too! Bfast is ok. Kids loved the pancakes. Checking in/out is hassle free. Royal grocery store is just around the corner as well as restaurants. Overall we had a nice stay. Yes, you get what you paid for :)

"Diritest hotel room award worldwide!"

1
12/09/2016

Whatever review you've read about this hotel being dirty, trust me, IT IS VERY VERY TRUE. Drawers have trash in them, many parts of the room have thick dust accumulated. You'd think that their housekeeping department has a total of ONE staff because of how the room was maintained / cleaned. I need to mention though that when we asked for two extra towels and two extra toothbrush, the housekeeping came within less than 60seconds, it was quick but we got one towel only and got two toothbrush wherein one of which seemed already used because there is no toothpaste and the plastic is opened already. Location is near to good restaurants Hotel is very modern compared to others Breakfast can be skipped, I suggest to eat elsewhere I'll be back only if I see big improvements with their housekeeping issues, such a shame.

"Comfartable stay"

4
11/09/2016

Nice cosy place to stay. Beutifull roof top swiming pool. Decent morning breakfast. Very courteous staff and best part is the hotel is new and hence less crowded n clean rooms. I would have rated them 5 stars only issue is it is bit far off from the main attractions. So if you are with car please do explore this property.

"New hotel"

4
28/08/2016

Good hotel with free breakfast there is some minor issues but were resolve by helpful staff. They allowed us late check out.also gave us discount because of the noise cause by the fortune restaurant below our room.

"Convenient get-away"

4
22/08/2016

The front desk staff are polite and easy to talk to. The room is furnished quaintly, with good lighting and very clean amenities. The elevators are fast to service mobility needs of the hotel guests. The swimming pool with the bar is a great place to dine and relax.its location is very convenient, no traffic and few minutes away from free port shopping, Harbor point mall or the main road of Subic. One will surely enjoy it strategic location as one will go around Subic to explore.

"good hotel"

5
22/08/2016

Very courteous and accomodating staff. Modern and clean room. They let us stay til 1pm the next day without heistation. They make sure that we feel welcome and enjoying our stay. We'll definitely come back.

"lots of room for improvement"

3
19/08/2016

Front desk staff was great and helpful at all times. Housekeeping could use more training, does not seem to have a standard checklist of what to clean and replenish (we stayed for more than a week), we needed to ask for something (towel, toilet paper, hand towel) every time we come back to our room at the end of the day. They have the usual 'environt friendly sign' to hang up towels on rack if you don't need them changed but they don't actually follow it. Left towels on rack a couple times and they remove them and failed to replace with new ones. In fairness to housekeeping personnel, they are quick to provide you what you need when you ask for it (just wished that they save you the trouble of having to do it in the first place). Wifi was inconsistent but if you're successfully connected can support YouTube videos, cable tv for us worked great. Air conditioning was okay and cool although (not sure if it's got to do with settings) it seemed to add humidity to the room. We stayed in a two-queen bed room and AC fan swing barely reaches the bed near the balcony. Had some issues with keycard not working when you get back to the room and needed to be updated or reactivated. If you keep something at the fridge/freezer, make sure you have extra keycard to keep electricity on when you're out the whole day. A good walking distance to nearby bars (you can hear the band from across Pier 1 Subic at night for rooms with bay view) and Harbor Point Ayala Mall and Olongapo entrance/exit but on rainy season not recommended or you need your own vehicle to move around. We only ate breakfast for the first couple of days of our stay, got tired of it eventually and just ate breakfast at Jollibee, etc. I'd recommended the hotel offer microwave for long-term staying guests at the very least. We'll maybe stay here again next time on dry season.

"70th birthday trip"

4
14/08/2016

Overall it was a very pleasant stay,booked in for 2 nights but stayed 1 more,even though we had t move to a smaller room for the last night as our original room was booked.Both rooms were very clean and comfortable but there was a bit of a problem with dust because there is a lot of construction work in the surrounding area,the house keeping staff are doing a very good job coping with this situation.Breakfast was vert good with lots of choices and we had lunch one day which was very good and excellent value for money Now for the negatives,even though the hotel is new,in the first room the smoke alarm was not in its fitting,just the case,this was reported just after we arrived bu twas not fixed,in the second room there was a bulb missing from a bedside light,we had no tv service for the first 48 hours due to the cable company having problems,we were not informed about this when we checked in nor were we updated at any time until hordes of hotel and cable company staff invaded the rooms to fix the problem,48 hours is far too long to sort out a problem of this sort and an apology would have been very nice.Another big let down was phone calls,on their website it stated free international phone calls to selected countries,i checked the website before leaving home and the offer was still there,when we arrived 5 hours later i was told the system was being updated and no longer available.I had planned to take full advantage of this offer and to phone family and friends in various parts of the world,there was not a hint of an apology and i was very disappointed and still feel cheated These problems aside,my wife and i still enjoyed our stay,the staff even though a little inefficient were charming and very helpful i'm sure that with a little more training you will have one of the best teams in Subic,if we return to the area we will certainly stay with you again and will not hesitate to tell our friends.

"Fair price"

3
13/08/2016

The location was very central and walking distance to many bars and restaurants. The room was average, but could have been cleaner. The construction surrounding the hotel was bothersome, but overall the price we paid was fair.

"Best Hotel in Subic Bay"

5
11/08/2016

I am from Clark, Angeles City and an accessible, enjoyable scenic 1 hour drive to this hotel via SCTEX. Stayed for the weekend to get some feel of the ocean, newest hotel in the freeport zone, very clean, great customer service especially the Front Desk reception , friendly staff over all. Very well located from malls , restos and bars. Very well- equipped room, mini-bar, hair dryer and iron with stand, comfortable beds and pillows, huge bathrooms, and clean linens, nice warm-lighted room. I love the big Filipino Bfast. I also enjoyed my afternoon swim at the rooftop swimming pool - cozy, great view of the ocean and stunning sunset! Highly recommended will definitely come back.

"Superb Hotel great customer service"

5
06/08/2016

Superb Hotel great customer service. Nice and new, very clean hotel, spotless actually. Friendly staff fantastic roof top pool and chill area. I accidentally blocked the toilet and the staff came straight away to fix it and were very friendly and professional. The beds are so soft such a great night sleep. Hotel location with in easy walk to HP Mall, SB Mall and Olongapo. 5 mins walk in front of hotel is Subic Bay - Boardwalk with lots of Restaurants. The air conditioner works fantastic if thats important to you and a very spacious and modern bathroom. The room also had a safe, plenty of room and great balcony with view of the harbour. Front desk service was good the pool attendant was very friendly and you have to have their breakfast really nice food. A 10 min ride to Barretto if you want to go Wreck Diving in Subic Bay. I will definitely be back.

"the almost perfect hotel"

4
02/08/2016

this is ALMOST the perfect hotel. the location is good, the facilities are nice and clean, the staff are very helpful. however, there are still a few things that need improvement. first, the shower rooms of the two rooms that we occupied need re-leveling of the floor. the water overflows beyond the glass door because the floor drain is higher than the floor below the glass door. second, the cable tv in room 312 is not functioning. this should be checked before the guests arrive to ensure completeness of the package paid for. and lastly, only one card key is being provided per room. it is not always that everybody goes out altogether. there are times when one wants to stay and sleep. and the only way to keep the aircon and lights in the room running is to place the card key in the slot provided in the room. if the companion comes back and the other is still sleeping, the housekeeping has to be called to open the door. this is too cumbersome for the guests especially when there's no house phone along the hallways. i know the reason behind the single key provision is economics (on electricity) but the hotel should always think about the convenience of the guests at all times.

"Value for money"

4
18/07/2016

Hotel is clean. Staff are helpful and courteous...especially the shuttle bus driver Kuya Rowel. He even gave his contact number to us for easy coordination. Food is okay. There are nearby restaurants also. Room is nice and clean. My only issue is the toilet door which is right beside my bed. It was not the usual door which shuts completely. It has space above so that the others in the room could hear all the noise you make when using the toilet. I could not sleep well because I could hear the pee noise of my companions... although it did not smell, probably good ventilation.. Well, its the first hotel I've been to with that style of privacy. Bed and pillows are comfortable though. It made it easier to go back to sleep after the noise interruption. Wifi is bad. No connection, so I gave up. My son looked forward in using the Gym since he was worried he will miss his regimen of exercise, got disappointed though. It was not well maintained. There was a broken unit that could cause injury so he immediately called the attention of the hotel staff. Overall, we had a great time. Thanks to the staff. Keep up the good work guys!

"A Night To Remember"

5
18/07/2016

My niece had her debut last July 16, and we chose Best Western Hotel for our accommodation. The location was perfect for our guests, the hotel lobby is elegant, the rooms were big and very clean. We also had our breakfast the following morning and it was a buffet! A wide range to choose from. Most importantly, the staffs were very polite and helpful. I highly recommend this hotel!

"Contractor Issues"

3
18/07/2016

This hotel is new, and its nice. Check-in was fast. Staff are very friendly and very helpful. Room is spacious. We are a family of two adults and two kids and we fit perfectly. Depending on where your room is it could be quite a maze wandering around corridors. If you get a room at the back now and in the coming months you'll get a view of the on-going building construction there. The hotel is within short walking distance to the various restaurants and bars along the marina. And there are two restaurants on the ground floor itself. There is a nice pool at the roof deck with a nice view of the bay. And then there are what look like contractor issues on the hotel facilities. The first thing I noticed is the bathroom door latch with nothing to latch on to. The bathroom has a clear glass provided with roll-up shade to cover the inside, but the width leaves about a quarter inch gap on the sides so if you wanted to you can probably peek inside, if youre into that kind of thing. Then the shower drain clogged. It didn't drain slowly, it clogged completely. Water began to seep into the toilet area and into the drain there, leaving the whole area drenched. We informed the front desk and someone came up and fixed it. Theres supposed to be in-room wifi but it was as good as non-existent. We couldn't connect and even after the front desk told us twice that they would reset it, we never did manage to connect. Breakfast consisted of a buffet with limited choices (mostly Filipino fare) but this is par for the course on most Philippine hotels outside of the major metropolitan areas. The chef makes good omelet, though. The price (about $138/night) is about right for what it offers, although the clogged bathroom is a major issue along with the non-existent wifi, so there could be room for improvement. Its still a good hotel, but with so many new offerings in this area you may want to explore.

"What I expected"

4
14/07/2016

Hotel was nice. Room was clean, a/c worked well. Nice shower pressure. Good breakfast. Awesome pool, perfect temperature after a morning walk. Excellent and nice staff. A couple of things. Didn't know you had to put you hotel card in a slot for lights and other electrics to work. One of the elevators was out, not a big deal as it wasn't too crowded. Would definitely stay again if rate is under 100 USD.

"Cozy and comfortable stay!"

5
11/07/2016

Good place to stay.The bed is comfortable and my daughter and I loved the pool located in the rooftop.We also enjoyed the view from the top. My husband being a health concious was also happy that he was able to exercise on the gym while we are on vacation mode. Highly recommendable. We will surely be back on this hotel!??

"Lovely Hotel"

5
08/07/2016

Stayed for 2 days. The room was so clean and we specially love the bed. Breakfast set meal is included in the package but it was in big serving. The place was not difficult to find and very near to restaurants/mall. We also enjoyed a lovely afternoon in the pool.

"Clean and Comfortable"

4
03/07/2016

I stayed here recently, it proved to be a great location for having no car. The room itself was clean and stocked. The staff all smiled and said good morning. As per previous reviewers there is construction going on, that is what woke me....normally it is roosters in the Philippines. It was easy to walk across the road across the empty lot to the harbour front and enjoy walking along there and have dinner at the restaurants and just generally enjoy the local atmosphere. Please note that it was also close to the Ayala Mall close by. Around the corner from the Hotel is also a supermarket, which had a large focus on US goods. The area seems very safe. Breakfast was very basic. We ended up hiring the driver from the Hotel to take us to our next destination, who seemed to be a wonderful honest worker who held the management in esteem.

"Not ready for good and quality service....Poor management...."

2
02/07/2016

I booked for 17 days stay, however, I was very frustrated and disappointed with the type of service that I left after two days and find me another hotel in SBMA, First of all, I was not informed of construction going on besides the hotel not until I checked-in and my room was facing the construction area. There was noise even late at night, 10pm on Saturday night. I could not make a local call, neither call the front desk. So I went down to the front desk and reported that my phone was not working. I explained, I used the instruction on the face of the phone that stated dial "4"for local call and the "Front Desk" button to make the calls. The personnel in the front desk explained that I should dial "2" first for local call and dial "o" for front desk. Then "why not put that on the phone instruction so there's no confusion" I said, but I only get blank stares from the front desk personnel and seem they could not understand the problem... they did not do anything about it.. I was made to sign that the "Hotel is not responsible for any valuable lost inside the room", and was advised to use the safe "box" in the room. However, I found that the safe "box" was not bolted down on the shelf in the cabinet and can easily be taken away, so I complain about that. The front desk send their personnel and that person explained that to bolt it down will take a while besides there's a camera in the hall way. Then "it'll be too late if somebody take away the safe, and why not focus on making the safe secure", I said. She only agreed to do my request to bolt the safe down when I insisted... but that did not happen I was offered to move to another room which I accepted. The new room I was given, I found out that the shower drain was clogged (it was cleared by their maintenance personnel...) The internet WIFI connection was so bad you could hardly connect or get a good reception. The door to the fitness room was broken, wallpaper feeling off in my room, not the things you would expect for a hotel which has only opened for six months. I was not informed that there was a road closing on the intersection where the parking lot of the hotel is adjacent to, and it was difficult to get out of the parking lot because of the traffic. I was so frustrated and disappointed that second day of my stay I started looking for another hotel and checked out the next day. Very, very poor service and management and not really ready yet to give quality accommodation and service...

"Great hotel"

5
28/06/2016

My family and I had a great time staying at this hotel. Very clean and feels very secure. The staff on duty were very courteous and respectful and accommodating. It's best to make a reservation online as it is much cheaper than walk in. And try to ask the frontdesk clerk to give you 5th floor as they have the best view at night. Don't forget to use the hotel swimming pool at night, it has an amazing view as well. I will definitely come back again.

"Great hotel experience!"

5
26/06/2016

It was my first time to be in Subic, and it helped that this hotel had a very comfortable and well-equipped room; daily supply of complimentary water; pleasant and accomodating staff; varied breakfast offerings to choose from; great rooftop pool; and most of all, with complimentary ride to SM upon check-out. It was like not leaving home at all. Will definitely stay there again.

"Construction Next Door"

3
23/06/2016

Visits should be aware there is construction ongoing across the street. Probably for the next 2 months. Currently they are using jackhammers, even into the night. This is on the side of the hotel away from the bay, Bayside rooms may not be disturbed.

"Try somewhere else "

2
06/06/2016

They are trying their best for a new hotel in this location and I had high hopes. Pro New hotel Cons - a plague of ants in bed and when discussed with front desk they bring ant spray.... Should I sleep on that - breakfast omelette was full of egg shells and uncooked eggs - loud noises, thin walls and no sleep - hotel already looks old even though it's new - unfinished renovations, paint work, rotting walls - unclean room, dark Long hair everywhere, dust everywhere, cups in room unclean, hair in bed sheets - gym, well equipment is not switched on, no towels, no air conditioning All in all, I'd rather stay elsewhere for the money

"very accommodating"

4
06/06/2016

We need to leave the hotel early for an event. We requested for early breakfast set up. They did open the restaurant at 5 am the next day. The foods are great. yje rooms are clean and very spacious. I will surely be back here.

"Good choice"

4
06/06/2016

Conveniently located near Waterfront Road, in the prime area of Subic Bay. Ample parking, with restaurant choices nearby. Clean, comfortable and good sized rooms. Especially love the bedsheets they use! Staff is attentive and helpful.

"Worth every peso ??"

5
30/05/2016

If i would go back to subic, i would definitely choose to stay again in this hotel. The hotel is very new. According to a staff, it just opened last year. Therefore, the facilities are all new. Everything is functioning well - elevators, shower, toilet flush, bidet and faucets. Our room is very clean. I love how fresh-smelling our bed and pillows are. The sheet and the linens are spotless. Our room has a ref, vault, flatscreen tv. And i love how our room has lots of sockets :)) Should assistance be needed, it is just one call away. The staff are very kind and accommodating- the concierge, waiters, lifeguard, etc. They are all smiles when assisting the clients. The pool at the rooftop offers a very nice view. It has two pools-one for adults and one for the kids. Buffet dinner are also served at the rooftop. We enjoyed our meal by the pool. Plus, this hotel has a gym that is open to everyone who's checked in. Dinner and Breakfast food are tasty. The cooks and servers are so kind. We availed their moroccan dinner buffet promo. And it was worth it! The location is very strategic. It is very near to SM and there are lots of restos nearby. This hotel also offers help if you need travel tour (example ocean adventure and zoobic). We got 10% discount at zoobic safari tour ?? It is definitely worth the price. ??

"Very Pleasant and inviting"

5
30/05/2016

Staff was very kind and helpful, also cheerful. Rooms clean and roomy. Loved the amenities and service. Roof-top pool clean and gorgeous views. close to beach, only a block away to restaurants and shopping.

"Very nice place"

5
30/05/2016

The garden view is not really a garden view. HAHA! But i'm giving it a 5 because the room is so nice! We stayed in the deluxe king plus for a night. The room is too big for 2 persons. There is a shower room. Another room for the toilet. And they also have a bathtub. They also have a videoke room which we rented for the night. Pool side is very relaxing. A must visit in Subic!

"Overall Satisfactory"

4
26/05/2016

We arrived at the hotel at around 1pm on 5/22/2016. Check in time was 2pm and we understood that. However, got turned off due to the following reasons: 1. The bell boy did not have the initiative to help my husband with our luggage. 2. The reception (pregnant lady) just blankly told us to come back at 2pm because we arrived too early and the check-in time was 2pm (YES WE KNOW THAT!) and because the hotel was full etc. etc. (Well at least she told us that we may leave the luggage in their hotel baggage room). But I was not happy about her attitude. She should have offered to check us in first and asked us to come back later. Since we have no choice, we went off and came back at around 1:54pm and this lady (Pamela or Patricia forgot her name; NOT the pregnant lady) attended to us and immediately checked us in. She was nice and courteous. Overall impression: 1. The room itself was nice (we got the cheapest price). Bedroom space okay but was impressed at their bathroom =) 2. My son enjoyed the pool located at the 5th floor. Lifeguard and staff were courteous. 3. Breakfast was included in the room rate for 2 pax. We paid extra for my son. Overall food was so-so. Hope that they add more variations. 4. Parking was okay though it was full when we arrived. 5. Check-out process was also a breeze. Since this hotel is quite new, we really hope that they would maintain the quality of its rooms and facilities when we come back next time =)

"Great service in a new hotel"

4
18/05/2016

Stayed with family and enjoyed it. The rooms were nice, beds super cozy. They had a fridge, working security box, key card, nice towels and bath robes. This is not standard to other hotels in the area. The pool was nice, it had a good view of the setting sun. Luckily we stayed Mon-Tues, there weren't a lot of people swimming. The breakfast was simple but tasty - congee, pancakes, cereals, salad and fruits. They had garlic fried rice, adobo, corned beef and really really good omelette. I hope they maintain the hotel well. It was really clean but I could already see some wear in the bath room shower grout and plaster at the toilet. Service was really very friendly! Our key card was wonky and we called them up - we didn't wait long for someone to help us. She even ran to us - thank you for the service. Wifi was reliable, I could imagine going back here for staycation.

"“Relaxing overnight stay!”"

5
18/05/2016

Wow! We were given a room upgrade for free! I booked online for a Value Plus Room for an overnight stay. Upon checking-in, the lovely lady at the front desk informed me that our room was upgraded for free! We stayed at a Deluxe King Room at the 3rd floor:-) Overall, our stay was relaxing esp. the swimming part, my husband and my 1yr old girl enjoyed swimming! -Spotless Hotel Facilities; -Very nice view at the roof top swimming pool; Just a suggestion regarding the complimentary breakfast: More food choices for buffet breakfast, after all, it is the most important meal of the day :-)

"Will be great when it's finished."

4
17/05/2016

I enjoyed my stay while there on business, the only drawback was there was still some construction to be finished. The owner explained to me there was a setback due to weather and the contractor failed to meet other schedules. When it is done it will be great!

"One of the best hotels in Subic!"

4
14/05/2016

I stayed in this hotel with my family last May. I would like to say that I was really surprised with this hotel. The good things that reviewers say about this hotel are true. Here are the things that I liked about this Best Western Plus Hotel Subic: 1. Place is modern and very clean; 2. Room is relatively large; 3. Pool on the 5th floor is very nice, with a great view of Subic Bay; and 4. Staff are responsive to any requests or concerns Some minor things that I didn't appreciate though are the following: 1. No covered or basement parking; 2. Wifi was patchy and wifi access/password is only limited to 2 users/device; and 3. Breakwast was very plain and simple Overall, I still consider this hotel as one of the best in Subic. You will not regret your stay here. Try and vist this great place.

"Nice hotel and amenities"

4
26/04/2016

We stayed here together with our friends to celebrate my son's birthday in Subic. I researched a lot on what hotel to stay so I found this Best Western Plus Hotel in the internet. I saw that it was newly opened so I wanted to try and I am really hoping for clean hotel. The hotel was indeed new. They have a good lobby, but a little disappointed on their white sofa, as I think they are not well maintained (they were dirty). I got two Executive Rooms at the 3rd Floor, and I was happy with the room, very clean, beds and beddings were very comfortable and soft. They also provided complete toiletries. The swimmimg pool was very inviting, we just don't have enough time to take a dip. We were also happy and thankful to Ms. Hershey for providing a complimentary cake and balloons for my son's birthday. I should gave this an excellent rating but I guess they need to improve on breakfast choices and the long wait for check out was really irritating. It took us around 45minutes before we already settled on the check out. So for tourist like us, time was really essential! Definitely there are a lot of things for improvement. The management should have a look on good maintenance because there are a lot of hotels nearby that are also competitive in facilities and price. But overall we had a great stay except for the items I mentioned above.

"Very accomodating staff. Efficient. Clean hotel."

5
25/04/2016

At the spur of the moment, i called bestwestern subic at 12am to reserve a room in the morning. Pauline, their front desk officer helpfully gave me a reservation without questions :) at around 930am, i was already in subic with my wife and toddler, i informed them i was the one who called a few hours ago about my room reservation, and they were expecting me already with a print out form with my name in it already :) very efficient front desk! We just went around sbma and zoobic safari while waiting for our check in time at 2pm. Upon check in, i was surprised how clean the room was and how good smelling it was! There was a swimming pool in the roof deck which caters for toddlers and adults alike. Too bad when i was about to sleep at 1257am, i received an urgent call that i need to do an emergency neurosurgical operation on a patient.. we suddenly packed up and drove straight to alabang.. I was looking forward pa naman for my free breakfast buffet and shopping afterwards.. Il be back here to continue our short vacation in subic.. Kudos to the best western plus team :) you guys made us so happy even for awhile :)

"Good family getaway for a weekend"

5
23/04/2016

Subic bay is just a couple of hours away from Manila. I would say this hotel has a good character and design for a weekend staycation. Rooms and its facilities are just right for hotel travelers. Services are prompt and staff are warmth. I will come back in this hotel.

"Continue the finishing and improvements"

3
14/04/2016

We are a frequent visitor to Subic and decided to try this new hotel. We are not disappointed all specially with the room which I would say is the best we have stayed-in at Subic. Being new, the room is so clean, with all the linen smelling so fresh, new TV and furniture and complete with amenities from free water and toiletries. The front desk and room service staff are so friendly and accommodating. But there are things that they have to finish like the recreational facilities and improve the hotel food offerings but there are nearby eateries. We got a room promo discount so I would say the price was affordable. Hope they maintain the price and nice room.

"A home away from home ?"

5
13/04/2016

Being the first branded hotel in Subic and being part of the World's Largest Hotel Chain (BEST WESTERN) it is indeed the best place to stay! I highly recommend people to experience most especially the SERVICE that this hotel offers. Nothing is more comforting and welcoming than a courteous and pure smile of all employees which you encounter in every corner of this place. No employee had missed to greet or assist a guest. With the ROOMS all of the rooms we booked was really nothing but clean, spacious and comfortable (and full of amenities). The rooftop swimming pool WOW! the view is soooo beautiful and they have these cozy and vintage look rattan sofa around the pool very nice for people who really love taking selfies like us. :D They also have fitness gym at the rooftop level which gives you a clear view of almost like everything in the freeport specially the BEACH VIEW! A luxurious piece of art and a cozy one for a person who wants to escape from a crowded polluted, environment but keeping up to a suitable and worth spending money. Also cannot forget SPENCER'S FUSION bar and resto which has a very very luxurious and inviting ambient with very indulging International and Fusion cuisines for a very very affordable price. I love the ADOBO SUSHI and the GUINUMIS (best for the summer). Also lots of promos to offer good for friends couples and family. YOU BETTER NOT MISS THE BEST EXPERIENCE IN SUBIC THAT WE ALL HAD!

"Excellent family get away"

5
13/04/2016

We stayed 3 nights with this new hotel. The ambiance is so peaceful. Rooms are clean and smell fresh because the hotel still new. This was one of the cleanest, most up-to-date hotels we stayed in. Hope they maintain this... At first, you will think that it is so expensive but you will be amazed because it so affordable. The food is great. The staff are so attentive and helpful. The smile in their face is really amazing. We weren't expecting much, but we were not only pleasantly surprised, but also impressed with what we got.

"Near great experience pulled down by Pool architecture and management"

3
12/04/2016

If you talk only about the room, this is one of the BEST you can find not only in Subic but in the country. I cannot seem to find anything I can add or ask for more in a room with the price tag they charge. A premium experience for a not so premium price . A real winner. Alas, once you get to the pool, this is where their weakness shows. Firstly, the water is dirty. The color of the water even in the morning is murky compared to nearby hotels Terraces , Seorabol and Vista Marina to name a few. The expected blue color you expect to find is instead a dark color . If you are near the jacuzzi section of the pool, you even catch an unsavory smell that will make you cringe. At nightime, a big letdown also is their buffet by the pool. They only serve from 6-9pm.. AND-- this is the kicker.. THERE ARE ONLY THREE--- yes ONLY 3 tables alloted for the whole space.. So there goes the comfort if these are occupied. We had to make do with the little stand at the side of the pool which is not really conducive to eating properly. Its like they do not encourage guests to avail of the poolside bar experience. Overall, the room can carry your experience thru and you will feel refreshed and relaxed once you get to your room.. But if you look forward to a relaxing swim and drinks by the poolside as you wind the night away, then this hotel is not for you.

"Nice and spacey"

3
03/04/2016

A very nice experience! Room are very big and bathroom as well. Pool area are awesome.. But food is not good at all. Good value for money. A must try place will definitely comeback. You can easily go and outside so maby places to eat there if you are not choosy.????

"Respite from city life"

4
03/04/2016

The hotel is relatively new...minimalist design with roofdeck pool and bar and gym....breakfast served a la carte in the ground floor restobar that is open until 11pm. You can dine in the chinese restaurant next door (Fortune) or ask for a cab that can take you to Ayala Harbor Point or to the various dining places along the boardwalk. The front desk and all staff are warm, cordial and cheerful. They provide an ironing board in room, just ask for the flat iron when you check in. There is also complimentary parking for guests. They lived with the Best Western standards that I used to experience. A definite thumbs up! I just hope they will serve fresh orange juice the next time I have breakfast there ????

"Yehaaa!"

5
30/03/2016

My girlfriend and I stayed here for 10 nights, The free breakfast on weekrnd was great. During the week it was very good also, I would say better then going to eat out some where. Had laundry service there. The place was very clean. If you order room service be hungry cause they dont hold back on food. LOL. Everybody was was great that worked there. Will I go back? Yes, I dont think you will find a better place to stay. It also walking distance to malls, and places to eat. Also great shower with lots of hot water and large bathroom. Rooms also large and confortable. AC cold also. I really liked this place.

"New, clean and affordable"

4
22/03/2016

Stayed here for the night last March 3,2016 with officemates.It's very new, recently opened in Nov2015. One can still smell the paints. Blankets and pillows were very new and clean. One floor was still under construction. Rooftop has breathtaking view of Subic and clean pool with lifeguard. Not many guests yet so my officemates and i had the pool all to ourselves. Toiletries were in fancy boxes and shower rooms were enclosed in see-through glass covered by roll-up type suncscreen. Modern design. Had a terrace too but my view was the empty lot beside hotel and there was a contruction barracks with men (maybe will be constructing a building soon). Hotel facade had a fountain of water cascading from top to bottom of hotel. The water sound could be heard at hallway. My friend's room was near this so she said she could hear the water from her room the whole night as if it was raining outside. Surprisingly affordable hotel. Maybe because they're still new. Restaurant at ground floor had good pies and coffee too. Service was slow though. Quite far from other establishments but if you have a car, this is a nice place for a family while it's still new.

"cleanest and best value rooms I have stayed in"

5
19/03/2016

staff were on hand to deal with every wish We enjoyed the location close to the beach and shopping malls that are all duty free Check out the endless swimming pool and ample shaded lounges sipping pina coladas

"Great choice for families"

4
13/03/2016

LOCATION Best Western Subic is a new hotel located just behind Royal Choices Duty Free Shopping. It's within walking distance (or a very short drive) to Harbor Point Mall, Lighthouse and the other restaurants/bars along the Marina bayfront. It's off the main road and the relative lack of establishments around the area makes for quiet and peaceful surroundings. It's for this reason why it's a smart choice if you're bringing kids - the area doesn't turn into a party zone at night and stays pretty wholesome throughout. If you're looking for action, it's pretty boring here. ROOMS Deluxe Queen's 2 Queen-Sized beds can easily fit a family of 4 with enough room to put an extra bed and still have space to move around. The bathroom is also just as spacious. The beds are very comfortable. DINING Breakfast is at Spencer's which is relatively OK. They do have a good Chinese restaurant in their premises called Fortune, but if you're looking for a more choices, you might need to take your car and go to the aforementioned restaurants along the bayfront or at nearby Harbor Point Mall. You can self-cater and buy groceries at Royal Choices which also has a Mongolian buffet inside the premises. SERVICE This is where Best Western needs to improve. Front desk and housekeeping need more training - be it professionalism, handling requests and efficiency. When asked why our room wasn't yet cleaned despite it's already late in the afternoon, front desk replied "it's because we have 60 rooms, sir". It may be a valid reason, but proper training would teach them to answer not with excuses, but with action. Maybe the reason why the room wasn't cleaned yet is most of the housekeeping staff tend to goof around. When we pass by rooms being cleaned, we often see them chatting around and seemingly taking their time. They also need to train them not to leave used sheets lying around the hallway, as if it's the annex of the storage room. They should take their cue from the doormen and security personnel in front of the hotel who knows how to attend to their guests' needs in a professional and courteous manner. FACILITIES The hotel has a rooftop infinity pool that's worth the stay. Parking is plentiful in front of the hotel and in the rare case space runs out, the helpful and friendly security people will help you find one.

"New Hotel, Awesome Pool"

5
07/03/2016

This will be my home-base in Subic for now. Love the pool. Hope the management maintains the cleanliness of the rooms. Amenities were sufficient. Free Breakfast was adequate. Staff were hospitable. Definitely enjoyed our stay.

"Brand new hotel by far best in Subic."

5
13/02/2016

This place just opened in November of 2015 and is so new still having a few things delivered. Entire staff A number one, front counter as good as it gets. The maid service was great, my best friend the concierge was very helpful, the driver took me a few places in their brand new Toyota van was awesome. Finally each and everyone in the restaurant and kitchen area were very professional and made our stay a great one. I highly recommend staying here if in the Subic or Olongapo area!!!!!!!!!!