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Best Western Plus Hotel Roswell/Alpharetta,  Roswell

4.0/5  - basé sur 181 notations.
907 Holcomb Bridge Road, 30076-1905, Roswell, United States - Voir la carte
+1 770 552 5599

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Bar-salon
    Bar-salon
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Note des voyageurs TripAdvisor
Sur la base de 181 avis de voyageur
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Galerie photo :
Vous vous sentirez comme chez vous dans cet hôtel récemment rénové, le Best Western Plus Roswell/Alpharetta, près d'Atlanta, en Géorgie. Récemment rénové, le Best Western Plus Roswell/Alpharetta est situé au coeur de la ville historique de Roswell, une belle ville particulièrement accueillante pour les familles. Nos clients trouveront tout le confort dont ils auront besoin : petit déjeuner complet gratuit avec gaufres à faire soi-même servi tous les jours et café gratuit à la réception. Après une journée de travail chargée, accordez-vous un peu de détente dans notre piscine extérieure. Une aire d'entraînement est également disponible sur place. Nos chambres confortables offrent accès à Internet haut débit, télévision câblée avec HBO®, cafetière/théière une tasse et fer et planche à repasser. Le personnel amical et compétent de cet hôtel de Géorgie est prêt à organiser tout événement spécial. Les installations de réunion et de réception sont parfaites pour les mariages ou les grandes réunions de groupes. Les voyageurs d'affaires apprécieront la proximité d'entreprises telles que Kimberly-Clark®, Siemens, Johnson Controls et Witness Systems. Notre hôtel se trouve également à proximité de nombreux commerces, théâtres, cinémas, parcs et restaurants. Les familles peuvent également profiter du Storytelling Festival et des expositions artistiques.

Voir les tarifs et les disponibilités

Arrivée le
Départ le
 
Chambre
Chambre 1
Adultes
Enfants

Avis de nos clients


trip advisor img
Basé sur l'avis de 181 voyageurs
Certificate of Excellence
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
79
Très bon
 
48
Moyen
 
21
Médiocre
 
16
Horrible
 
17
En couple En couple 28
En famille En famille 51
Escapade entre amis Escapade entre amis 7
Professionnel Professionnel 70
Voyage solo Voyage solo 19
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix
Best Western Plus Roswell/Alpharetta,Roswell
  • 5
    « Roswell. GA »

    This Best Western Plus was excellent and was quite new. It was within walking distance to several restaurants in the area. Rooms were clean and breakfast selection was very good. The staff were most helpful, too.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for the positive review and your valuable input. We look forward to serving you again.

    3
    « Business Overnight »

    I travel a lot for business and have loyalty cards for a number of chains. This was the first time I stayed in a BW and found it to be just OK. Exterior and lobby of hotel were pretty nice, clerk was nice as well although it took longer to check in than I would have liked after a long day. Room was so-so, could stand a bit of updating. Location of hotel was good, had an Olive Garden directly in front of it as well as a diner. I chose the diner but found it to be pretty expensive, should have gone Italian.. Not a terrible hotel but expected better.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for taking time to share your experience with us. We look forward to serving you again in the future.

    1
    « No ac »

    No air!!!!!!! Not helpful when I tried to address the problem. Took over 35 mins to come only after a second call to look at it! We are worn out and hot no time for this. They should have moved us to another room while they ?fixed? the air! We even tried sleeping with the fridge open! Tv has no closed caption.

    « Best Western R, General Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    We are very sorry to hear about the issues you encountered during your stay. This may not be one of the best experiences you've had but we assure you we have taken your feedback very seriously and are working on making things correct. Please don't hesitate to contact us should you need further assistance.

    4
    « Nice Hotel »

    Stayed here for a couple nights while on a business trip. The hotel appears to be newly updated on the inside. Rooms were clean, fresh looking and comfortable. Continental breakfast was included. This was a very simple breakfast options compared with many other hotels, cereal, eggs, sausage, pancakes, a few muffins, yogurt, juice, coffee and milk. It was sufficient and it's always nice not to have to go anywhere or pay for another meal. Price was reasonable. Easy to get to. I would stay here again.

    « Best Western R, Public Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for taking time to share your experience with us. We are really glad that you enjoyed your stay with us and we look forward to welcoming you again.

    5
    « Wife Birthday Celebration..... »

    Overall my wife birthday celebration was really good.. everything was centered around Roswell Ga... Restaurants.. Cheese Cake Factory.. it was all worth the stay in this town... Sip and Strokes was also nice to..

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for taking time to share your experience with us and our future guests. We look forward to welcoming you again..

    5
    « Clean comfortable »

    Nicely decorated. Super nice staff, very clean very comfortable. Quiet street. Very safe area too. We booked online and it was delivered as we requested. We stayed in room 108, it was quiet and extremely clean. Room temperature was even perfect. We were so tired when we got here. The front desk person was so very nice to us. No complaints. We didn't eat breakfast but it looked nice.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you so much bewarethemare for taking time to share your experience with us. We are delighted that you chose Best Western Plus for your stay and were happy with our accommodations and facilities. We would love the opportunity to welcome you again the next time you are in this area.

    4
    « Be aware about checkout »

    The majority of hotels I have used around the world the checkin is at 2pm and checkout at noon. The Best Western is just different... checkin at 3pm and checkout at 11am, so just wondering why you book a hotel and just can stay up to 20 hours. The hotel is very well located with restaurants and facilities around the area. The room are roomy and comfy, so you will not get wrong with them, but pay attention at the checkout time.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for taking to to review us here. We apologize for any confusion but most hotel brands (IHG, Best Westerns) offer check in at 3pm and check out at 11am. Depending on the situation we do offer early check in or late check out if you are a Best Western Rewards Club member.

    3
    « No extras »

    Hotel staff extremely accommodating, great location, newly remodeled but some things overlooked. If you want a double bed suite make sure its with someone you really know and can tolerate because the sink/mirror is not in the bathroom. Also, no vent in the bathroom so bring a can of spray just in case.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Hello,Thank you for sharing your experience with us. We are glad that you have enjoyed our location and newly renovated accommodations. Most of our double beds were designed keeping in mind families and groups that could use the space well inside and outside. All of our bathrooms have a vent with a fan, it is standard that needs to be by the brand. We hope you would visit us again when you are in the area.

    3
    « Non-existent Internet, Snarky Night Clerk »

    First the good: clean, comfortable, well-appointed room despite the corridors and public areas looking cheap. Bad: no internet. None. One page opened and that was it. Called and snarky clerk says that it gets this way when the hotel is booked. If it's a known issue, it should have been fixed. Period. At check-in, informed Snarky that I had a disc injury in my back and asked if I could please have either a first floor room or something near the elevator on other floors. Snarky says I can have my choice of rooms, each at the far end of the corridor on either of the other two floors. These were the furthest rooms from the elevator, which is in the center of the hall. Really? Right. Synopsis: if you plan to use the Internet (I'm here searching for a home to buy), do not stay here. I usually stay at IHG, and there's a Holiday Inn next door, but it was $179. This one was $112. Big difference in price, discernible difference in amenities and staff. You get what you pay for, every time. If it weren't for Snarky and the non-existent Internet, this would be a decent hotel.

    4
    « Pretty Nice »

    We stayed for one night while moving to our new house, and the hotel was pretty nice. The hallway was noisy at odd hours of the night on the 1st floor, but I would recommend this hotel. The breakfast was decent and the price was fantastic.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for the 4 stars and for taking out time to share your feedback with us. We hope to see you again the next time you are in Roswell.

  • 2
    « Not so great »

    Checked and had to move twice before finding a room that didn't have issues The guy tat checked us in was very nice and tried hard to get us into a good room. (Bathroom door scraped threshold making loud screech, missing microwave and refrigerator. would have had to move a third time due to missing appliances but instead maintenance brought them up. Rooms are advertised with refrigerator and microwave I spoke to the lady at the front desk the next morning who said she was the manager and she said only some rooms are equipped with them. After hearing about my issues with the moving she offered 20% off the first night. The Hotel was conveniently located near restaurants and a drug store across the street. The breakfast was okay. The bed and the room I ended up in was okay except the coffee in the room was all decaf. I hinted at the housekeeping staff by placing all of the decaf packs on the counter. They neatly placed them all back in the coffee tray. I saw regular coffee on the cart. The only staff that seemed friendly were the guy who checked me in and the lady that worked in the breakfast area. Everyone else seemed to need customer service training. When I got home and looked at the charges I noticed they 20% that was deducted the first night was added back onto the bill on the last day. When I contacted the hotel I was told that the credit would be put back on my credit card. After three days it still had not been credited. So it seems like they don't honor their commitments either. This could be a much better place if they made a few adjustments. The hotel has good potential and is in a good location.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Dear 1Calitraveler, We thank your for selecting Best Western Plus and for taking out time to share your feedback with us. It was one of those unfortunate instances where we let you down, we would like to assure you that this is only a one time occurrence. Our staff strives hard everyday to make sure our guests feel at home when they are away from home. We have passed on the feedback to Housekeeping and Maintenance supervisor and would make sure necessary measures are taken. If you still have not seen the credit, please feel free to email us at [email protected] and we will correct it immediately.

    3
    « Just okay »

    I have stayed at Best Western Plus hotels before, and they really were plus. This hotel wasn't bad, just average. The breakfast was not anything like the other plus hotels. I could hear the tv and conversation from the room above me and next to me. I could hear people in the hallways and the refrigerator went on and off all night.The room was cleaned well, but the carpeting looked dirty, the draw next to the bed would not stay closed, the shower head was coming out of the wall...little things that add up. The internet was up and down, especially in the evening. The location was convenient, right off of 400 and the lobby was very nice. I'm just not sure I would stay here again.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    We truly apologize for not meeting your expectations and would like to assure you that our team pays close attention to detail in cleanliness, maintenance and guest service. We have passed on your feedback to the respective departments and they have confirmed that this might be a one time occurrence, we hope this won't leave a negative feedback and you will give us a second chance.

    5
    « Excellent room and staff »

    I stayed for 4 nights at BW Plus in Roswell/Alpharetta during a business trip. The lady at the reception desk was already a very pleasant surprise, super friendly and efficient on the check-in. Breakfast is standard, but everything is well organized in a small corner of the hotel - small but every morning there were plenty of places to sit. Hotel room was quite spacious, with sofas and big screen TV. Bed was very comfortable and shower with good water pressure and quick hot water. Cleanliness was a positive point too, as well as the wifi signal in the room.

    4
    « Second Chances »

    We are regulars at this place and have reviewed it before. We stayed two nights at the beginning of our trip. Both were party nights and a bit noisy. The first night things ended at 11:30ish. A little later than our liking, but finally it was quiet. The second night the noise went on until1:30 and then guests returned to their rooms with great fanfare and little respect for those already asleep. (The next morning, when we complained about all the noise, the receptionist told us parties were supposed to end at 11:30.) Since we were returning the next weekend, we asked if there was another party booked. Thankfully it was a quite, restful and comfortable weekend. This hotel is well kept, clean and staff is very friendly and welcoming. Before booking, check on their events schedule!

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you MissMem for taking out time to share your feedback with us. We apologize for the first experience and are glad to learn that you enjoyed your stay with us. We look forward to your next visit and hope it would be as much enjoyable and relaxing.

    3
    « Disappointed in a ?Plus? property »

    Breakfast needs significant improvement, more options, fresher and healthier choices. Gym equipment needs servicing or modernization. Room decors is nice, location good. Staff at checkout was nice but check in staff not very friendly and did not even give basic information such as breakfast time.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    We thank you for taking out time to share your experience. We appreciate your feedback and assure you that it will be used to improve our options. We do offer a variety of breakfast items that consist of healthy and gluten free and vegan items. If it was of the instances where you missed that we would like to welcome you again.

    5
    « Nice New Hotel »

    This hotel is newly built and everything is nice and new and clean and fresh. It is laid out well. The fitness center is really nice and the TV works! The rooms are large and the best feature is a leather chair and ottoman and side table and lamp.Bed is very comfortable.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for your positive feedback and 5 stars. We appreciate your time and look forward to welcoming you again.

    5
    « New hotel »

    Close to restaurants and CVS . It is very quiet and set back from the main road. Very modern and clean. Breakfast is served in an attractive room with all the food very fresh. Will stay there again in future as it very close to some of my favorite stores.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for taking out time to share your positive experience with us.We appreciate your feedback and have passed it on to our staff. We look forward to another opportunity to welcome you.

    5
    « Best Westerns »

    Excellent facility. Well maintained, well decorated and very good amenities. One of the nicest BW's that I have stayed at. Room was very comfortable and attractive. Bathroom was very clean and well lit.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you so much for the 5 star review and the positive feedback. We are very glad to learn that you enjoyed your stay with us and the accommodations provided.

    2
    « Not Up to the PLUS Standard »

    Poor customer service. Non working tv - it took 3 requests and until 9:30 PM on my 2nd night to get someone to replace the stolen HDMI cable. Telephone did not work (missing jack cord). Slow Internet. Not enough parking in lot and lot was poorly lit. Room was dark - not enough lights. Bagels were stale and the only fruit available for breakfast were over-ripe bananas. Would NOT stay here again!

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    We are very sorry to hear that you did not enjoy your stay with us. We apologize for not being able to meet your expectations and will keep your feedback in our notes as we improve our guest experience.

    5
    « Great experience. »

    The entire experience was well worth it. I would recommend this location to friends and family members who plan to visit this area. I would return to this location in the future for overnight stays or however my length of stay in this area.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you so much for the 5 stars and for the positive feedback. We truly appreciate the time taken and referral to your friends and family. We look forward to another opportunity to welcome you.

  • 1
    « Hot, stuffy noisy room »

    I did not book this visit for myself, it was booked by a family member. The room was so hot and stuffy I had the air conditioner on all night to be able to try and sleep. All night the first an every night that followed there was a loud metallic clanking that manged to wake me several times when I did finally get to sleep. I finally figured out it was the little refrigerator in the dresser/TV stand. I went down for coffee the next morning only to find a pathetic little machines that could not make a proper cup of coffee. The attendant really got her back up when I asked where I could go to get real coffee and sent me to a place that wasn't even open. They put me next to an exit door which slammed in the night several times while I was there. It was a very insecure location for a single woman and it became apparent after a day or two management did not regularly look over the premises. So I got little or no sleep, endured all kinds of noise. and to top it off the morning I checked out I woke up with a bad sore throat and irritated sinuses and could not understand why. I thought a steamy shower might help but I ran the tap for over 10 minutes and could not get the water to warm up. When I went out I discovered why I was reacting, the corridor was reeking of cigarette smoke. I reported this when I checked out. The response was luke warm like the bath water. By the time I got home I was coughing and my sinuses were so congested I could hardly breath. I am allergic to cigarette smoke because of autoimmune disease. Between the lack of sleep, the overheated room, and the cigarette smoke, as a reward for staying at this hotel I got two days in bed sick and got behind in my work schedule. I am totally disgusted with everything to do with this hotel, having to park in a back alley, the cheap plastic upholstery on the room furnishings, the uninspired and indifferent staff, all of it.

    « BestWesternHotels, Corporate at Best Western Plus Roswell/Alpharetta, responded to this review »
    We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

    5
    « Business as Usual but Better »

    Andre....Simply and utterly professional and customer satisfaction driven. Outstanding Mohammed and Claudine.....Professional, courteous,patient. The willingness to make your stay the best that it could be. M.W.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for taking out time to review us here. We are glad to learn that you enjoyed our facilities and amenities and will pass it on to our staff. Please come back and see us the next time when you are in the area.

    5
    « every week »

    stay here usually two nights a week nearly every week - always welcoming and friendly rooms are large and well appointed GREAT BEDs!! breakfast is very nice and well managed clean and orderly I wouldn't stay anywhere else

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for taking out time to review us here. We are glad to learn that you enjoyed our facilities and amenities and will pass it on to our staff. Please come back and see us the next time when you are in the area.

    5
    « Beautiful hotel rooms »

    Best Western has attractive rooms/bathrooms. Large room with nice sitting area. Everyone at the hotel greeted guests. Good hot breakfast. Location is very convenient off highway 400. Highly recommend.

    4
    « Nice place to stay »

    I have chosen to stay at this hotel and not knowing what to expect but i was pleasantly amazed about the place .Great place to stay. Nice and clean. Very Good service and staff. I will highly recommend this place to everyone. I definitely will be staying again at this place on my next trip.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for taking out time to review us here. We are glad to learn that you enjoyed our facilities and amenities and will pass it on to our staff. Please come back and see us the next time when you are in the area.

    5
    « Nice Hotel »

    This is a nice hotel. The room was very comfortable, clean, great shower, good towels. Bed was very comfortable. All the in room amenities were great. Loved the layout of the room. Very roomy and spacious.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you 295glorias for the 5 star and the positive review. We are glad to learn that you enjoyed our accommodations and amenities. We look forward to welcoming you again the next you are in Roswell.

    4
    « November 2017 »

    The hotel was nicely appointed, clean with ample parking. It was in a convenient location for restaurants and highway access. The staff was friendly and accommodating. I would definitely recommend this location.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you Qkims for taking out time to review us here. We are delighted to learn that you enjoyed your stay with us. Our staff is very delighted to hear that you enjoyed our facilities and accommodations and we hope to see you again soon.

    1
    « Worst »

    Saturday, November 4, 2017 8:26 AM 1. Women at the front desk or maybe the Mng..So Rude..before checking in I called from a Best Western Hotel in Phoenix / Chandler to inquire about rates and availability at this hotel Atlanta / Roswell and she was very sharp and rude to me then. When checking in I informed Miss Rudeness Mng. I would be here for a mnt or two,well into week 3 Miss Rudeness told me had to move out and that the hotel is booked to capacity and would have to check out. Well I'm thinking how can check out when I'm working 7 days a week @ 10 hrs. A day. WOW and then TEN minutes later she called me and stated I could stay,at that time I asked to speak to the owner and she told me I was rude to her WOW. I contacted the owner and discussed the problems I have induered with Miss Rudeness Mng. person at front desk and the woman that mops the floors. I know what customer service is and I treat people the way I want to be treated as a claim adjuster with the largest Ins.Co.I know what customer service is MOST IMPORTANT. The Big and very intimidating women that mops the floors and works in kitchen had a habit of looking at me with death in the morning bazaar behavior in her eyes as I'm leaving the hotel to go work,made me feel very uncomfortable this happened 6 times I thought maybe she had mental issues ,I would avoid her and wouldn't eat in the morning and would exit from side of the hotel to avoid her and the other women Miss Rudeness Mng. at the front desk amazing. And I'm the paying customer. Believe me this is true ! Employees Made Me Feel That They Were Doing Me A Favor Staying at the Hotel. 6 weeks @ $ 620.00 per week = $ 3,720.00 that's a lot of money.. Pool filthy cloudy water and pool area disgusting, cigarettes butts and the table tops never cleaned in the six weeks while I stayed there, and the same area in front where you could sit the same disgusting. Trash and cigarette butts all around the building and parking lot and side entrance sidewalk leading into the hotel near the pool never swept never cleaned in six weeks.Im surprised this hotel passes your monthly inspection with Best Western. My bathroom room # 337 sink drane trap witch is all exposed I noticed drane was pieced together to fit from the sink to wall with a trap that's turned to the side a real fitment issue ..and a BIG health issue. WOW a sink drane trap is to not let sewer gas into bathroom this is a health issue and a building code violation! Im sure a licensed plumber didn't make this repair or installation when installing new vanity maybe just trying to save money . The trap creates a seal that prevents sewer gas from passing from the drain pipes back into the occupied space of the building. This maybe this is why I had chronic headache during my stay. Bed was worn out...i had to sleep on the one side that had the least amount of wear. I waited till I checked out to really to let y'all know this was my WORST EXPERIENCE AT ANY BEST WESTERN HOTEL! The people that cleaned my room the best, no problem I made sure I had them a TIP every time she cleaned my room. I would have moved out and the only reason why I stayed it was close to work. I've stayed at 23 different Best Western hotel's this year...this place and staff the worst FINAL. Will tell ya if I'm back to this area for work I will never stay there . I'm a Diamond Select customer with Best Western maybe the 1 % club if they had such a thing and earned Dimond Select status and I had never had a complaint with all the other hotels I've stayed at until now , this year I have stayed over 3 hundred days threw out the US @ Best Western chain and last year 340 days @ Best Western .1 % of customer are that loyal to a chain that's a lot time and money spent. My employer doesn't pay for my hotel stays,I pay so I can stay anywhere. I'm sure the owner or the so called manager doesn't do a walk around the hotel on a daily, weekly or monthly basis and check for cleanliness or they probably don't care or they don't know how to run a better hotel. WIFI the worst,50 % of the time I would have to hot spot from my cell phone for a computer connection,this was an added cost to my monthly bill with my cell phone provider.The owner of this property owns the Holiday Inn Express next door maybe the WiFi is originated from that property to save money.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you 236Kennethj for taking out the time to share your experience with us regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We strive hard each day to make sure all our guests feel at home and their stay goes by smoothly, unfortunately it was one of those days when we were unable to set an example for that or show you our true hospitality. We have forwarded your feedback to our management for further review and can assure you that it will be used to improve our services. If I can provide any assistance, please don't hesitate to contact me directly at . Best Western Plus Roswell Guest Relations Manager

    4
    « Very good value »

    Good location, very easy on and off of Hwy 400. Lots of restaurants nearby. All staff are fantastic and can give you all the info you need about the area. Rooms are very clean, with good supply of towels and toiletries. WIFI in room was perfect and you can use computer/printer in lobby (easy to use) for printing boarding passes, etc. Breakfast is slightly better than is typical for hotel fare. The best part of this hotel is the incredibly comfortable bed with four pillows and the excellent quality flat screen with lots of channels.

    5
    « Very Nice location with great staff »

    Very nice Hotel. Rooms are well decorated. Clean, Clean and more Clean. I could not wait to give a review. I usually Never give reviews. This is one experience I will either return or refer others to stay at this property.

  • 5
    « Premium property with a caring staff. »

    This is, by far, the finest Best Western hotel I have stayed in. It far exceeded my expectations and I would definitely stay there anytime I'm back in the area. The complimentary breakfast area is clean and well lit and the rooms have privacy shades - and very comfortable beds - well done.

    5
    « Wonderful place to stay »

    This an exceptional hotel in many ways. Lovely hotel and very nice breakfast. Best of all is the staff. Really go out of their way to make you feel at home. Convenient to most areas of the city. They can also take you to your destinations which is most convenient.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you 1946Christine1969 for taking out time to share your experience with us. We truly appreciate you recognizing our staff and services and our location. Please do visit us again the next time you are in the area.

    4
    « Very pleasant stay! »

    We were in town for a wedding and stayed at this property. Very professional and friendly staff and clean hotel. The breakfast area was spotless and well stocked. We would stay here again and will recommend.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you Susan F for taking out time to share your positive experience with us. We are very glad to learn that you selected our hotel as a choice for your trip and were pleased with the accommodations. We have passed on your feedback to our staff and they will be delighted to learn about your stay. Please keep us in mind for your future stays.

    5
    « Great »

    I stayed at Best Western in Roswell GA last Tuesday September 26th. The room was very nice and clean. Free WIFI was great. The staff there was very friendly and professional. it very quiet in the room which also added to the overall experience. If I ever have to come up to this area again I will definitely stay here again.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you donaldb for the 5 stars and for appreciating our facilties and WiFI. We are very glad to learn that our Best Western Plus will be your choice again when you are in the area next. We work hard each day trying to make sure our accommodations are as clean as possible and our staff has that welcoming smile the moment you enter in. We look forward to your next stay with us.

    5
    « A Great Place to Stay »

    We stayed at the Best Western Plus Roswell/Alpharetta, Roswell, Georgia while attending a family wedding. We arrived lat at night. The desk manager was welcoming and very helpful and check-in was quick and efficient. The hotel was clean and comfortable with wonderful amenities. Staff was polite and helpful. Rooms were always clean, decor inviting, and furnishings comfortable. Nightly rates were reasonable. A good value for the money. I highly recommend this hotel if one is in the Atlanta area.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you pamelab for sharing your positive experience with us and for all 5 stars. We are very glad to know that you enjoyed our accommodations and thought it was value for money. We strive hard each day to make sure our guests feel happy and comfortable.We look forward to welcome you again.

    5
    « Best western Roswell GA »

    My two night stay at this hotel was fantastic! Then room was very clean, spacious and comfortable, awesome experience during check in to accommodate my large vehicle parking. It has plenty of decent restaurants with in walking distance and every amenities required for an exceptional stay.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you 850barrynt for taking out time to review us here. We truly appreciate that you enjoyed our location and accommodations provided and hope that you will give us opportunity to welcome you again.

    2
    « Needs Much More Attention to Detail »

    The hotel is in really pretty good shape but the management of the hotel needs a lot of improvement. The internet access is horrendous. I know that no one in management is testing the connection and speeds from different parts of the hotel. If you can't get work done because the internet connection is flaky and the speeds are terrible, what good is a pretty hotel? The other thing is that that maintenance of the workout room is abysmal. I went in at 6:30 in the morning. No towels. The water in the water dispenser looked like it had been sitting for a week. Nothing to wipe down the equipment with. The employees here are professional and courteous but they look miserable. They all look like they would much rather be some place else. They've got a pretty hotel here, it's just not managed well at all. The attention to detail needs a lot of work.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for taking out time to review us here. We are really disappointed to get your feedback and I apologize on behalf of my team for not meeting your expectations. We have forwarded your feedback to the housekeeping engineer and IT Manager so they can look at these issues more closely. We underwent complete renovation and would want to make sure that our guests are happy with all amenities and not just the looks.

    5
    « Great place to stay! »

    I really like the great staff they have and the hotel is very clean. The check in/out was an easy process. The breakfast is great and the food is good. The rooms are clean and the beds are great along with the pillows. I will return and others should check this place out.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for the 5 star review. We truly appreciate the time taken to recognize our staff, location and breakfast. Our team strives hard each day to make sure our guests feel at home and would love to help you in anyway they can to make your stay great.

    4
    « Good Value and Location »

    It wasn't my first choice of hotel but the nearby Hilton was fully booked. I had read the reviews before going in and was aware of the fact that the hotel was recently refurbished. The room was actually way better than my expectations for a Best Western. The staff was friendly and overall great value. They have a small swimming pool which I didn't use neither did I get the opportunity to have their breakfast. The location is very good in you have all kinds of restaurants and shops within a few minutes of the hotel. I would not hesitate to stay there again.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for the 4 star review and for giving us the opportunity to host you and your family. We are very glad to learn that you enjoyed our facilities and our location. We hope we get a chance to to welcome you again.

    5
    « Beautifully Renovated!! »

    Stayed 2 nights and was very impressed. We stayed here 4 years ago before it was renovated and never went back. I'm glad I read the reviews for it and found out that it was nice again. Excellent breakfast and beautiful room. Excellent value!!

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for the 5 star rating and for recognizing our positive reviews. Our guests love the newly remodeled look and the service of our staff. Thank you for visiting us again and we look forward to your next visit with us.

  • 4
    « Comfortable stay »

    Very neat room, clean sheets, comfortable bed, and quiet location. Breakfast was good. Especially loved the automated pancake machine. Wait staff went out of their way to make sure we got our to-go coffees. Will definitely stay again.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for the 4 star rating and for taking out time to review us here. We are truly glad that you liked our location and our staff. We look forward to having you again here in soon.

    5
    « return visitor »

    We enjoy our stay at this hotel because it is close to everything .Our service has been excellent and the staff is wonderful. Family is close to the hotel as well as friends and someshops I am familiar with.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for the 5 star rating and for the time taken to appreciate our services and staff. We are very delighted that you have returned to our location and will look for ways to improve to keep up with our service and standards to make your stay more enjoyable.

    4
    « Very good value »

    Stayed 4 nights on business: very satisfied with King Suite room, breakfast room attendant is very friendly and helpful. I did not have any problems during this stay. Pool area was very well kept and pool looked pristine.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for the 4 star rating and for appreciating our services and location. We strive hard each day to make sure our guests feel comfortable and enjoy their stay away from home. We hope to see you again in the future.

    5
    « The Bestest Best Western A+ Plus »

    This Best Western Plus gets an A+ score. My son absolutely loved the sparkling refreshing pool. They fulfilled my request for a top floor room overlooking the pool. Top floor rooms are always peaceful. We were in Room 321. The room was super clean and the bathroom was even cleaner. SPOTLESS! The king size bed was very comfortable. My only complaint was the pull out sofa bed. The sofa bed mattress was super thin as to where you could feel the metal springs on the other side and it made crunchy noises whenever you moved on it and my son is only 70 pounds. Otherwise, everything was top notch. Check in was a breeze. Checking out was even quicker with the "Receipt Under The Door & Go Process." Paid $96 for the night which I think was fair. Plus, we ate at the Olive Garden right in the front yard of the hotel. This was the BESTEST Best Western I've ever stayed in! All's Well in Roswell! A+ Plus for this Best Western PLUS!!!

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for the 5 star rating and for the detailed feedback regarding our staff, services and location. We truly appreciate your time and observation put in. We strive hard each day to make sure our guests enjoy their stay and feel comfortable and we are truly glad to learn that you and your family enjoyed our location as your home away from home. We are privileged to have you as our guests and look for another opportunity in the future.

    5
    « Great place »

    First off, I was greeted with a islander smile and a welcoming disposition by the front desk team member. She was very helpful and the surroundings of the newly renovated location was comforting and inviting. Great location just outside of the bump and grind of Atlanta surrounded by great eateries. I will be back

    5
    « Comfortable and convenient. »

    This hotel had been recently renovated. I had a two bedroom queen room that was very spacious and comfortable. The beds were especially comfortable. Breakfast included hot items. All breakfast items were fresh and tasty. The hotel has a convenient easy access location. I would definitely stay there again.

    2
    « Demand a Different Room Upon Check-in! »

    Had 2 rooms. Upon check-in, 1 room the cable TV did not work. The other did not have any refrigerator (just an open space) and no coffee maker. The hotel staff acted very defensive and unprofessional when we checked out (although we reported these problems immediately).

    4
    « Good Hotel - My Go-To Place in Atlanta »

    I regularly stay at Best Western because of their pet policy; many hotels allow me to bring my dogs. This one doesn't but since I travel for work to Atlanta, it does not matter to me. I found this place to be clean, looks like it was recently refreshed. The staff is professional but a bit formal. Nice people though. The pillows are so small for me two of them don't support my head very well and I struggle with that during the night. I need something firm and none of the 4 on this bed were. The Internet worked most of the time; I found that I could stream a Netfilx movie OK but there were some delays. The room darkening shade was very nice, the air conditioner is one of the PTAC units so you hear it running all night but it's a white noise so it worked for me. With the temperature on 72 it was intolerably warm in the room, finally turned it down to 65 so it was cool enough. Check in and out was quick and easy; I had booked on the website so all I did was show my ID when I got there and done.

    « Best Western R, Director of Sales at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you Jim T for the 4 star rating. We are delighted to hear that you enjoyed our location and the facilities. We were recently renovated in 2016 with new furnishings and case goods. We will pass on your feedback about A/C units to our Maintenance engineer so can inspect on what was causing the the conflict in the thermostat. Unfortunately we do not offer in room movie options. We hope you will give us another chance to show you our southern hospitality.

    5
    « Business trip »

    My first time staying at a Best Western and I will definitely stay there again. Hotel was in a great location and there were several restaurants within walking distance. The hotel was very clean, comfortable with a friendly staff and I loved having real plates and cups at breakfast!

    « Best Western R, Director of Sales at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you Stephanie S for the 5 star rating and for acknowledging the hard work our staff puts into right from front desk to breakfast attendant and housekeeping to make sure the facilities are clean and welcoming. We have shared your feedback with our team and they are very delighted to hear that you had a pleasant stay. We hope you will consider us again for your next stay in Roswell.

    3
    « Great breakfast, but our room was lacking »

    The free breakfast was on the nicer side of typical hotel breakfasts. The check in staff member was professional but not very friendly. THe room was clean, but very musty and humid. Very little airflow or cooling. Super glad we brought a portable fan with us. Bath leaked and water ended up puddling all over the floor tiles. The sink was in the room, not the bathroom. The toilet was placed in such a way that the door opened into it. Conveniently situated.

    « Best Western R, Director of Sales at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for the 3 star rating and we sincerely apologize on behalf of our team for not meeting your expectations for the guestroom. We are glad to learn that you enjoyed our breakfast and the location. We have forwarded your feedback to our Maintenance engineer so he can take a deeper look and see what caused the leak. We do have some rooms that have the sink on the outside, to make things easy when two people are staying. We do have other rooms that have sink inside the bathroom and hope that you will provide us with a chance to make things right for you.

  • 1
    « rooms were not cleaned 3 out of the 6 days. The keys never worked had to go down and request new keys constantly. »

    room were not cleaned 3 out of the 6 days. keys never worked. requested sheets to be cleaned and was told they had none and that they would have to try to find sheets. Once they found sheets I was told I had to go get it myself because they had no one to cover. Staff was very rude.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for vb62 for taking out the time to share your experience with us regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We strive hard each day to make sure all our guests feel at home and their stay goes by smoothly, unfortunately it was one of those days when we were unable to set an example for that or show you our true hospitality. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at . Best Western Plus Roswell Guest Relations Manager

    5
    « Great hotel for the money »

    Beautifully decorated, friendly employees, great breakfasts. Rooms were also great and had some little surprises that I've never seen at other hotels. The only downside are double beds, I always prefer queens, but the money, still a great hotel.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you Philisa24 for sharing your experience with rest of the viewers and us. We are very glad to know that you enjoyed your stay and noticed the decorations and amenities that our staff puts their time in for the upkeep of the hotel. We have passed on your feedback to our front desk as well as housekeeping staff and they are very appreciative of your observation and attention to detail in complimenting our staff. We look forward to your next visit us soon.

    4
    « Clean, comfortable, good breakfast, spotty wi-fi »

    Stayed 8 days while visiting family. The property is very clean, the bed comfortable. Would prefer the sink to be in the bathroom,, not outside, with better lighting at the sink . Complimentary breakfast included offered a nice selection including fruits, yogurt, bagels, toast, pancakes, sausage, bacon, cereals, hot and cold, and juices. Good location for us, but spotty wi-fi presented difficulties for us.

    5
    « New and modern decor »

    This is a newer hotel with modern decor. Nice furniture and amenities. I enjoyed the wall mounted Samsung TV. The usb chargers and the pool. Great location to stay at on a business trip because they offer a low weekly rate.

    « Best Western R, Director of Sales at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for completing the survey regarding your recent stay at our property. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Western Plus Roswell/Alpharetta

    5
    « Very good customer service . I am greatiful to the staff of this hotel in Atlanta they go out their way to help. »

    Good hotel , excellent customer service professional staff. Good location good clean and nice hotel in good location . Very satisfied when the all the service from my first day in to the last day of checking out.

    « Best Western R, Director of Sales at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for completing the survey regarding your recent stay at our property. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Western Plus Roswell/Alpharetta.

    4
    « Everything you need »

    Located in close vicinity of restaurants and a CVS makes it a safe bet. Renovated property so the feel is really good and the team do a great job to keep it that way. The King suites are spacious and bed very comfortable. House keeping helps out with a full clean up and bed turning every morning so we come back to a fresh room after a day out :). Breakfast is just like all other BWs with just about the right variety and the host Maria is a sweetheart always out to make you feel welcome. Enjoyed a 4 night visit here at very good rates and would definitely return the next time in Roswell.

    « Best Western R, Director of Sales at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for completing the survey regarding your recent stay at our property. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Western Plus Roswell/Alpharetta

    5
    « Will return when in area »

    Very nice place. Little pricy but nice. I will return to this location when I am in this area for sure. Never have stayed at a Best Western that didn't have waffles though. LOL Breakfast was good but missed the waffles. They also have glass plates and not paper goods. Awesome....

    « Best Western R, Director of Sales at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for completing the survey regarding your recent stay at our property. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Western Plus Roswell/Alpharetta

    5
    « Great stay! »

    Hortense (General Manager) makes this Best Western stand out among any competitor out there! I will always stay at this Best Western when traveling in the Atlanta area as long as she is there! She leads a great guest services team (Pamela @ Front Desk is AMAZING) & I recommend their property to anyone in the area. This property eludes a LUXURY customer service standard at a value cost.

    « Best Western R, Director of Sales at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for completing the survey regarding your recent stay at our property. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Western Plus Roswell/Alpharetta

    5
    « Clean and Confortable »

    This hotel offered updated interior that was well cared for. Breakfast was provided but is not to be taken back to room. Room was kept clean and stocked by housekeeping daily. Very close to amenities such as Verizon Ampitheater, Northpount Mall and the 400. My favorite point was that it is in the parking lot of the Peachtree Diner. Though beds were a bit hard for my taste everything else was comfortable. I would difintely stay here again.

    2
    « Not Good for Families with Babies »

    This hotel might be okay for people without kids, depending on your tolerance for noise and a staff who obviously does not want to be there. However, for a family with a baby it was not a good choice. First of all they advertised that they have cribs. They don't. They have play pens. Also the walls are paper thin. So thin that we could hear our neighbors opening and closing their blinds! It was so noisy that my 8 month old was woken up during every nap and nighttime sleep. This is a kid who sleeps through dogs parking and trash trucks at 6 am. So. Stinking. Loud. The staff was okay. There was one older Hispanic gentleman, who unfortunately I was never able to get the name of, who by far gave the best service. He always smiled and said hello and would hold doors open for guests. Everyone else you could tell didn't want to be there and were hoping that some freak miracle would happen and all the guests would go home so they could to. Furthermore one of the guests were smoking in their room (this is a non-smoking hotel), both cigarettes and weed. I understand that this was not their fault. However, the staff could care less and didn't even apologize for the stench being created in the hall. We chose this hotel because a special was running, and we were only in town for 5 days on business. Thank God we didn't pay full price, otherwise we really would have been mad. Honestly we couldn't wait to get out of there.

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you B3348IFlaurenr for taking out time to share your experience with us. We are very disappointed to know that you were not able to enjoy our facility and the accommodations provided. We are also very sorry to hear that you found our walls very thin and were disturbed by other hotel guests . We do offer a crib as a courtesy for families travelling with kids or babies and it is first come first serve, unfortunately the crib was occupied by another guest during your stay and we only had a playpen available as a back up. As you mentioned in the survey we are a entirely non smoking hotel but as a semi public business we do get guests who don't adhere to the policies and go overboard on the rules, again since we missed the opportunity earlier, on behalf of my entire team we would like to sincerely apologize for that. Our rates are based on demand in the market and change every week if not everyday, we are glad to know that you were able to take advantage of a 5 day promotion that we were offering. Again, we would like to thank you for sharing your experience with our team as that helps us improve our customer service.

  • 3
    « Clean but noisy »

    My complaints are noise and breakfast. The breakfast just isn't very good. It's the usual pancakes, eggs, sauge links grits oatmeal,etc. my main complaint is noise. The meeting room Was rented out for a party that had loud music. Apparently our room was right over the meeting room. Our walls were vibrating. This went on until midnight. I did call the desk and was told sorry that it wouldn't stop until midnight. We had to be up early for an event one of my kids were in and therefore didn't get much sleep. I think the people attending the party should have been placed near and over the party room and others on the other end of the hotel. Other than that the rooms are clean. Nice inside. Can walk to a few restaurants

    « Best Western R, Guest Relations Manager at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you Q7922WJsue for sharing your feedback with us. We would like to thank you for your compliments and would like to sincerely apologize for the noise issue and the breakfast. We do have to follow a standard by Best Western corporate as far as the menu items are concerned, every now and then we will change the variety of it. We are very sorry for the noise issue and will definitely address this with our front desk and sales team to ensure this doesn't happen again in the future. We hope this won't leave a negative impact on you and we will see you again soon.

    4
    « Very clean and quiet »

    This was a great hotel for a short business trip. The facilities were very clean and the staff was very friendly. I slept like a baby every night; I heard next to no road noise at night. And a complimentary breakfast is always a welcome delight.

    « Best Western R, Director of Sales at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for completing the survey regarding your recent stay at our property. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Western Plus Roswell/Alpharetta

    2
    « Unhappy Customer »

    They will forget to clean your room and make you com down to get towels. On Sundays you will not rest due to loud music. Late Check out is no good due to them only giving you one extra hour. Then they will keep calling your room until you leave. So aggravating but can't clean your room.

    « Best Western R, Director of Sales at Best Western Plus Roswell/Alpharetta, responded to this review »
    Dear 336kaiserw, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at . Sincerely, Best Western Plus Roswell/Alpharetta

    3
    « Two Night Stay »

    We were in area for a sporting event. When traveling we try to stay at Best Western as we have usually had good service and clean rooms. This hotel also had friendly staff and clean room. However, I rated this location as average for several reasons. The rooms are noisy. Or I guess I should say that there is very little sound proofing as we could hear conversations of hotel guest(s) as they walked down hallway and in the rooms adjacent to us. Also, we were placed on second floor. The second floor did not have an ice machine. Must get on elevator or take stairway to first floor to get the ice. Hotel does offer free breakfast but it was only fair. I am not complaining. Free is free and I was thankful. But, the hours for breakfast was 7am-10am (I think). I arrived at 6:58am and there were 6 pieces of bacon. I took two pieces and 15 minutes later, when my daughter and wife came down, there was zero bacon. As far as I know the bacon was never replaced. They offered scrambled eggs, sausage links, cereal, fruit, and do it yourself pancake machine. I think we only paid around $70 per night, so as I said, I am not complaining, I just want others to know what to expect. Perhaps the cheap price was the reason for the loud guest?

    « Best Western R, Director of Sales at Best Western Plus Roswell/Alpharetta, responded to this review »
    Dear Eggbert10, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at . Sincerely, Best Western Plus Roswell/Alpharetta

    5
    « Our stay was outstanding!!!! »

    We stayed for the weekend and had a great time! Roswell has so many great restaurants and cool places to visit. The hotel was amazing and what a great value! Bed was great and the room and hotel was very clean. It appears the hotel has been recently updated, so everything was new! The staff was wonderful! Thanks for a great stay!

    « Best Western R, Director of Sales at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for completing the survey regarding your recent stay at our property. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Western Plus Roswell/Alpharetta

    5
    « Best Western Roswell - my favourite Hotel »

    I loved my stay at this hotel, it has been newly renovated and the hotel is very smart. The decor is fabulous. I loved the room layout. Everything I needed was there and every detail was thought of. The rooms are a good size. BEd was very comfortable. All the staff were very friendly and extremely helpful.

    « Best Western R, Director of Sales at Best Western Plus Roswell/Alpharetta, responded to this review »
    Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Western Plus Roswell/Alpharetta

    4
    « Great room for the money »

    This hotel was great for the money. However, I saw the price come down a bit two days after booking it.There is a Holiday Inn beside the Best Western and this made parking confusing at times. The hotel was close to many restaurants and shops which is good due to needing items you may have left at home.

    « Best Western R, Director of Sales at BEST WESTERN Plus Roswell/Alpharetta, responded to this review »
    Thank you for completing the survey regarding your recent stay at our property. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Western Plus Roswell/Alpharetta

    5
    « Spectacular Stay! »

    This hotel was amazing! From the contemporary decor to the thoughtfulness that went into planning the layout and amenities of the room...it was a great experience! The room was cozy and clean. There were reading lights made into the bed headboard and the toilet was separate from the vanity area...a great convenience! They also offered makeup remover towelletts and a shower cap. Breakfast was beautifully laid out, served in real China plates with gold trim. The breakfast attendant was very pleasant and paid great attention to the detail of the bar. I only paid 80+ dollars for the one night. Just left a resort in FL and got NONE of this and it cost way more! I will stay here again if in the area! I highly recommend it to others.

    « Best Western R, Director of Sales at BEST WESTERN Plus Roswell/Alpharetta, responded to this review »
    Dear 352tan, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. 11220 Property Best Western Plus Roswell/Alpharetta

    5
    « Convenient and friendly staff »

    Excellent stay for 8 days in Roswell. Helpful staff, comfortable room and internet access. This was a convenient location to Roswell and 400. We would definitely consider staying here again as there were also good restaurant options nearby.

    4
    « Good Value »

    The Hotel looked like it was recently upgraded. Everything looked new and clean. ALL of the employees were very friendly, pleasant and helpful. Breakfast could have been a little better but overall it was a great stay for the price. Stayed days. Would definitely stay again.

  • 5
    « Great hotel! »

    I have been staying here for the last year or more when I am in town visiting. It is centrally located, right near the highway, takes about 30 minutes to the airport, depending upon traffic. Lots of places to eat, not far from downtown Roswell, minutes from Walmart.

    1
    « Bad customer service »

    Tuesday morning Nov 15, 2016 at about 3:30 am I rang the hotel - three times. Someone answered on the third ring. Said his name was David, however that might have been an Alias. I booked a room for one and and answered 'in one hour' when asked when I would arrive. The doors to the hotel were locked and on the other side of these double glass doors was a security guard staring into hand held gadget and behind him at a counter sat a hotel agent. Neither of them came to the door which made me look for perhaps another entrance which I might have overlooked. I saw to my left a stairway with sign marked emergency exit. It only made sense that the pathway is straight through those double doors. Momentarily I stood facing the locked doors with the two on the inside directly facing me but not opening the door. I knocked. I actually had to rap on the door. The agent at the counter came to unlock the door. Awkward. I got the key for my room and as I walk away he tells me that breakfast is at 6:00 am. The current time was close to 5:00 am. I snoozed then showed up on time for breakfast. Nothing was ready. I grabbed a packet of oatmeal and a dish of hot water and figured I'd be back later. On my way passed the check-in counter I asked 'David,' who was still the agent, on duty what time breakfast ends. 10:00 am he tells me. At 9:30 am. I was back in time to see the last of the breakfast items being scurried away, except some cold sausage and eggs to which the attendant insisted were not available because breakfast closed at 9:30 am. Only when I mentioned the incorrect info given me by 'David' that this person allowed me the cold sausage and eggs. I was at BEST WESTERN Plus Roswell/Alpharetta from just before 5:00 am and left just before 11:00 am - 6 hours for which I paid full price - was denied the promised breakfast (that appeared with the booking info); was given misleading info from staff and had an overall horrible experience.

    5
    « Excellent place to stay »

    I stayed 5 days in this hotel. From the check-in to check-out it was better than 5 stars hotels I usually stay. A friendly smile greets you and professionally check you in. Rooms are clean and well maintained. I had an issue with TV and maintenance person took care of in few minutes with the most respectful way. I was in town for a convention in downtown Atlanta. As long as you have a car, you can stay in this hotel and park your car at North Springs MARTA station and take the light rail, you will be in your destination around 30 minutes. Atlanta has a big traffic problem and this hotel was a perfect solution for me during a busy convention time. I like to congratulate the management of this hotel for putting together a perfect team to provide a maximum staying pleasure for the guests.

    5
    « Best, Best Western plus we have at stayed in.... »

    The room was very clean and nicely decorated.When we first arrived there was no one at the desk, but when she got to the desk she was nice. She even cancelled one of our rooms because our friend was unable to make it due to hurricane Matthew clean up. We will defiantly stay here when in the area.

    4
    « Nice stay, but no Wi-fi »

    Due to the hurricane our family evacuated here for about 5 days. Staff was courteous and helpful and the hotel is clean and newly renovated. The rooms were clean, comfortable, and quiet. It is near a great diner and a Taco Bell and Olive Garden that you can walk to from the hotel. We enjoyed our stay and would stay again. Only con was that the Wi-fi barely if ever worked despite calling Tech support.

    4
    « Evacuees with small children »

    This is a newly renovated hotel that our family stayed in due to the recent hurricane evacuation. Rooms were clean, quiet, and comfortable. There is a great diner within walking distance as well as a Taco Bell and Olive Garden. Staff was courteous and helpful. We would stay here again. Only Con: Wi-fi was pretty much non-existent during our 5 days stay, making it a little nerve wrecking with traveling with little ones that have devices.

    5
    « Great for Events »

    The team at the BW Plus Roswell did a great job on our corporate meeting. Catered food, power for laptops, everything. Competitive price too. Hope to use the facility again. They were easy to work with too.

    5
    « Great Hotel »

    This hotel should be the standard for the Plus in Best Westerns. I have stayed at many BW in my days. This by far was the best ever. Clean and very nice. I will be back any time I am in town. It is very quite and close to downtown Roswell for great food. You get and A plus from me.

    5
    « Quality »

    The hotel is wonderful. Comfortable beds and pillows, free breakfast with china plates and real silverware - yea no plastic! The staff is courteous. My husband was impressed with the shower head. Thermostat controlled air conditioning and heat. What more could you ask for?

    2
    « Looks can be deceiving »

    Stayed one night, had to change rooms as air conditioning was broken. Looked at filter in next room and it had never been cleaned. During the night a parade of roaches visited. The breakfast the next morning was meager and barely edible, and the coffee was not good. This place has had a major overhaul, but is not living up to the standard that it should be, as the night Cleo said they don't do anything to this place.

  • 4
    « nice room for the money »

    I stayed here for a conference. For the money it was fine room. Interesting that I was on only the 2nd floor but had to take the elevator most of the time. There is no stairway close to my room. So I just got a notice that this needs to be 200 characters or more to post. This should do it.

    4
    « Clean and Modern »

    Wonderful clean hotel. Good staff. Decent breakfast. Refrigerator in room. In same parking lot with Olive Garden, Taco Bell and across from CVS. NEGATIVE: Don't come to breakfast late, they stop putting out food with 30minutes left. Many people left angry because staff would not allow them to eat even with 15-30 min left they refuse to put out new food.

    5
    « Best Western Roswell GA »

    We stay at this Best Western whenever we are in this area. The staff especially Hortense are very friendly and helpful. The cost of the room is a good value for this area. The complimentary breakfast is very good.

    1
    « Worst checkout ever »

    Not a bad stay for the first three nights until the morning of checkout. I had worked the night before until 2am and was looking forward to sleeping in that morning. Unfortunately, my phone rang at 6:15. It was the front desk. They told me I needed to come to the front desk. So angrily I got dressed and started for the lobby. On my way out off the room, I found my bill, slid under my door, where it was written my credit card was declined. So I got to the front desk and proceeded to tell the desk clerk how I felt about his approach. Hee completely ignored me but kept saying my card was declined and he wanted payment. After losing my patience, I yelled at the guy. Only then did he apologize. I walked away and got back in bed only to be roused out of bed again by an aggressively loud knock on the door. Angry again do to my lack of sleep. I threw the door open to find two policemen. They said that the desk clerk reported that I was acting like I was going to hit him and that I was aggressive with him. Do with two police officers on each side of me I was taken to the front desk to resolve the matter. I asked for the manager who was due to arrive in ten minutes. Waiting patiently while the entire hotel was entertained while they were eating their breakfast. When the manager showed I explained the situation while the desk clerk tried to interrupt and argue. The police where helpful in keeping him from speaking. The manager ran my cards and found that they were nott declined. Best Western's system was unable to process my foreign bank cards. So, I left the hotel to drive to a bank machine pulled out the 500$ returned and paid a surprised manager who asked how I was able to get the money. I guess I was just a low life bum or something to them. Afterwards, the apologies start to fly, offers to give me rewards and free stays. I wanted none of it. Last words are to encourage every reader to boycott every Best western due to their judgemental approach, lack of respect for their service to offer a patron a restful night's sleep and poor judgement in hiring competent employees. The notice under the door was enough and I would have certainly taken care of it before I checked out. This is not something that had to be done at 6:15 in the morning. Please, never stay at a best western again.

    « Best Western R, Director of Sales at BEST WESTERN Plus Roswell/Alpharetta, responded to this review »
    Thank you SpencerH for taking out time to review us here. First off all we would like to offer a sincere apology for the confusion and the events that took place that night. We have personally spoken with the front desk agent and he has been put on a leave for few weeks. While he was looking out for the company ;his approach to the given situation was not professional and beyond our regular procedures. We would like to apologize on behalf of our entire team and hope that will not leave a negative impression in the future.

    4
    « Nice Place - Good Value »

    This hotel has been very nicely updated. The lobby and common areas have a modern feel. They have a nice fitness center with new equipment. I was really impressed with the quality of the room and bed. Again, the decorating and furniture are new and modern. The bed was clean, comfortable, and allowed for a good nights sleep. Housing keeping did a great job of keeping the room clean and organized. The only drawback is the walls are thin. You can hear a lot from the hall, and the room next to you. I had a room right across from the elevator/ice machine so there was a lot of traffic outside my room. I'd suggest asking for a room that is not across from the elevator/ice machine, and if possible, one where you won't have somebody in the room right next to you. It is conveniently located near GA400, and there are a couple of restaurants within walking distance. You also have easy access to other restaurants and shopping with a short drive. I stayed here three nights, and would stay here again. Overall this is a nice place and provides a good value.

    « Best Western R, Director of Sales at BEST WESTERN Plus Roswell/Alpharetta, responded to this review »
    Thank you so much AFL95 for taking out time to review us here.We will definitely pass on your feedback to our staff and hope that you will visit us again when you are back in Roswell.

    2
    « Unfriendly »

    Staff are very unfriendly and don't give a damn about any complaints or requests that you have. Party was being held in the meeting room and when we complained about the noise at 11:20 PM, we were told "Well, they're having a party." Music never stopped until midnight, horrible night of sleeping.

    « Best Western R, Director of Sales at BEST WESTERN Plus Roswell/Alpharetta, responded to this review »
    We apologize PAT K that your stay was disrupted with the a private event that we had going on. Most of the social events on a weekends are contracted until midnight. We would have moved you to a different room but at the given time of the night it would have been a huge inconvenience for you and your guests. Again we apologize and hope you will visit us in future.

    5
    « Roswell BW »

    This is an excellent hotel. Was reluctant to stay here at first but had no choice when my primary choice, Duluth Ga Best Western was totally booked. Very well situated to shopping and restaurants. The only negative thing I can write about this hotel is that it is not situated closer to the interstate like other Best Westerns that I have stayed in. Approximately 14 miles from I 85 and about 5 miles from Hwy 19/400 that drops you into I 285. The breakfast was fantastic. No paper plates or plastic ware. Real plates and utensils. Highly recommend this hotel.

    « Best Western R, Director of Sales at BEST WESTERN Plus Roswell/Alpharetta, responded to this review »
    Thank you LuisM for taking out time to review us here. WE truly appreciate your feedback and have passed it on to our staff. We look forward to your next stay with us.

    5
    « Excellent Breakfast. Big room. »

    I stayed in a King Sized room, and it felt very spacious and modern. There were more lights than other hotel rooms, and I like to have more lighting. The furniture was comfortable for business and storing my clothes.

    « Best Western R, Director of Sales at BEST WESTERN Plus Roswell/Alpharetta, responded to this review »
    Thank you CarolynK for taking out time to review us here. We are thrilled to learn that you enjoyed our modern accommodation and the new furniture. We look forward to your next stay with us.

    4
    « Good value; good property »

    Recently remodeled - lobby is very modern looking. Rooms are also updated with pillow top mattresses and large LCD TVs. Complete with microwave, small fridge and microwave. Bring your microwave popcorn though because they don't have any on premise! My toilet kept running until I jiggled the handle, but the front desk noted this when I left. Pool is nice too.

    5
    « Perfect Place to Stay »

    Friendly efficient staff, clean modern room, swimming pool, fast internet, walking distance to many thing & close to Vickery Creek Falls. Great stop before picking up family at ATL Airport, 30 minutes away.

  • 4
    « Stay »

    My stay was pleasant no complaints it was close to my work and had lots of shops and restaurants around the area. It was quiet. I would stay again for sure. The bed was comfortable and the room was very spacious. I would stay again for sure.

    5
    « Great Hotel/Great Location »

    came down for wedding. hotel is quiet, clean, friendly staff, great breakfast, great location...highly recommend. i've done a lot of international traveling for work and pleasure--best western has one of best beds and pillow selections i've come across;)

    5
    « very nice »

    nice and clean hotel, newly renovated, friendly staff, free continental breakfast, big rooms and great location. highly recommended. The front desk manager Claudene went beyond her way to accommodate all my requests. nice stay . love it

    2
    « Empty Pool/Empty Promises »

    We were looking forward to our first stay in Roswell over the Memorial day weekend. When we booked online, the description said the hotel had a pool and a hot tub which were really important to us. Turns out, they no longer have a hot tub and the pool had no water. On our last day there, the pool had been filled but no one was allowed inside because the inspector hadn't given them the OK to open. They fell way below our expectations and we won't be going back!

    5
    « Have stayed several time »

    I have stayed here every time I come through Roswell. Rooms are clean, staff is friendly and helpful. Never a problem I would recommend staying here. Price is reasonable too. Always a pleasure when I have business in town.

    5
    « Newly renovated hotel minutes from GA400 in Roswell, GA »

    Newly renovated rooms. Sink in room. Commode and tub/shower in separate room. Lots of counter space with pull out desk for working on a computer. Lots of outlets for charging devices. Gooseneck reading lamp over bed. Plenty of towels etc. Frig in room and coffee maker. Adequate closet and 3 big drawers for clothes. Guest laundry. Free WIFI. Breakfast could have more choices. Scrambled eggs, sausage, pancakes, toast, fresh fruit, 3 choices of cereal, milk, juice and yogurt. Rooms are very clean and the desk staff is wonderful. Within walking distance (less than 5 minutes) to 4 restaurants. Will be offering happy hour wine, coffees, etc. soon.

    5
    « Return Guests »

    Second visit to Roswell Suites. The customer service is outstanding! The people that work here go above and beyond. We had to leave very early in the a.m. and were hungry. The front desk person knew we were leaving early and had the breakfast area ready for us to grab something fast. What a great guy! We were so thankful. The room was very nice and clean.

    « Best Western R, Director of Sales at Best Western PLUS Roswell/Alpharetta, responded to this review »
    Thank you Pookie53593 for your appreciation of our hotel. We are excited to announce that we are now officially a Best Western PLUS. We would like to welcome you again the next time you are in Roswell to view our renovations and give us your feedback. Look forward to seeing you again soon.

    4
    « Good suervice, lovely hotel »

    My husband and I came to Roswell, GA for a friend's wedding. After searching other hotels close by the hotel price was descent for a one night stay and more affordable than other hotels near by. As soon as we walked in the doors staff was welcoming and friendly. They were knowledgeable and was able to answer our concerns and questions. Hotel was beautiful, clean, quite and definitely getting more than what we payed more for. I usually check for signs of bed bugs before unpacking my things, and the beds were spotless, clean and well kept. No odors coming from the rooms, bathrooms or hallways, everything smelled freshly cleaned and absolutely spotless.

    4
    « Renovating to become Best Western »

    This hotel is in the middle of a major renovation right now as it prepares to become a Best Western. The lobby and front desk are closed off and you have to go in a back door to get to reception. Despite these issues, our stay here was very nice we still had access to almost every amenity that the hotel provides. Our room was obviously recently upgraded and it was VERY nice! We loved the size and look of the room. We paid about $90 after tax, but I expect that once the reno is finished the prices will be almost double that.

    1
    « Poor customer seevice »

    We recently came to Roswell Suites on 9/19/2015 to stay for a friends wedding and once we walked into Roswell Suites there was an immediate turnoff...First the entire place was under renovation without anyone even saying anything..Second the front office staff member who we encountered who we found out later was the manager was super rude. She never greeted us and didn't even have a room in que for us. We had requested a first floor room which was on my confirmation and she never even acknowledged. While we waited for the room to be inspected we asked to use the restroom and were told to go to room 104 which was a storage room with safes, microwaves and other supplies that were hazardous. This hotel was by far way to expensive for its poor quality. As a member of the hospitality industry I find it appalling to run a hotel under this condition. Your manager Claudette definitely needs to be retrained on customer service as it was completely unacceptable to have treated a paying customer in this way!

  • 1
    « Hotel is beyond bad!!!! Stay away from this place!!!! »

    We booked this room strictly from website photos and room information. The information on their website is totally misleading. When we arrived at this hotel the curtains were yellow from the outside of the hotel looking in. The hotel is under some kind of reconstruction and looks deserted, There was loud music coming out of it looked like a banquet room and it was extremely loud. We would not even go inside of this place. Looked shady all to us and we did not want to stay at this place. I called to cancel our reservation and was told that we were to late to cancel and would be charged for the room even though we did not want to stay. Avoid this place !!!! Oh and the pool was disgusting looking!!!!

 

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Toutes les directions


Depuis : la 85 South. Continuez sur la 85-South jusqu'à la 285-West. Prenez l'Interstate 285 West jusqu'à la GA Highway 400 North. Prenez la GA-400 North jusqu'à la sortie 7B Roswell. Tournez sur Holcomb Bridge Road. Le Best Western Plus® Roswell/Alpharetta se trouve derrière le restaurant Olive Garden®.


Depuis : la 75 South. Continuez sur la 75-South jusqu'à la 285 East. Prenez l'Interstate 285 East jusqu'à la GA Highway 400 North. Prenez la GA Highway 400 North jusqu'à la sortie 7B Roswell. Tournez sur Holcomb Bridge Road en direction de l'ouest. Le Best Western Plus® Roswell/Alpharetta se trouve derrière le restaurant Olive Garden®.


Depuis : la 75 North. Continuez sur la 75-North jusqu...

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