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Best Western Plus Oaklands Hotel,  Norwich

3.5/5  - basé sur 625 notations.
Yarmouth Road, NR7 0HH, Norwich, Great Britain - Voir la carte
+44 1603 434471 +44 1603 700318

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Café-restaurant
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Coffre-fort
  • Blanchisserie sur place
    Blanchisserie sur place
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Note des voyageurs TripAdvisor
Sur la base de 625 avis de voyageur
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Situé à la périphérie du centre-ville de Norwich, le Best Western Plus Oaklands Hotel offre une atmosphère unique et détendue. Intérieurs sophistiqués, chambres variées, superbes espaces publics, magnifique propriété surplombant la vallée de la rivière Yare et vaste parking gratuit, tout concourt à offrir le décor parfait pour une pause détente ou un voyage d'affaires.

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Chambre 1

Avis de nos clients

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Basé sur l'avis de 625 voyageurs
Très bon
En couple En couple 237
En famille En famille 120
Escapade entre amis Escapade entre amis 85
Professionnel Professionnel 92
Voyage solo Voyage solo 33
Rapport qualité / prix
Best Western Plus Oaklands Hotel,Norwich
  • 4
    « 1st class hospitality from reception »

    The main reason for the 4 stars is due to amazing service from Suzannah on the reception. She was truly amazing! She arranged a table for me in the restaurant when it was super busy, was super hospitable and ensured check-in and check-out were seamless. Just great. The room was standard but pretty much has everything you need. The big plasma tv was nice too. My only criticism would be is to properly clean the bathroom walls and fix the faulty toilet seat in room 27. Apart from that it was good value for money I'd say. No frills! Close the the centre which is most important!

    « Cheap but I wouldn't return »

    Booked a single room for £45 via Expedia as I was coming to the area to visit a friend. The room was OK for a single room. There were tea making facilities, toiletries, hair dryer and a large TV. I was put in room 27 which was opposite the main door for that floor, so could hear doors banging every time someone left or arrived on that floor. I also didn't get any sleep due to the person in the next room snoring all night. I assume the walls are quite thin in this building. The bin lorries also came at 5am and as my room was situated towards the back, this was very loud. The small shower room was ok, if not dated like the rest of the room. The shower's pressure was very low and the toilet seat broken. There were also lemon or orange pips in my mug so this obviously hadn't been checked. The vanity mirror didn't have a cable so the light didn't work. Breakfast was good. There were a range of cereals, fruit, bread and a hot breakfast. Whilst checking out the staff member didn't even look at me or ask me how my stay was. The hotel was clean and it was OK for the price but I wouldn't stay again.

    « what a disapointment »

    thought this would be an ideal place to stay when attending meetings in Norwich. Room was changed on request because of a large wedding plus company dinner taking place. Room was charged twice and only noticed when checking bank account. took several emails and phone calls to get a refund. Car parking very limited and tight access to entrance.

    « Not the best »

    Stayed at the Oaklands hotel over two nights. First impressions were good friendly staff and a lovely evening meal. Our room was situated in the annex which is a short walk from the hotel This proved to be a wise choice as entertainment in the hotel can go on into the early hours and conversations we had with fellow guest on the Sunday mourning it was apparent that the noise traveled to the rooms situated above the hotel. The annex room. The room and even the entrance were not the cleanest I've encountered with layers of dust and plenty of spider webs.I understand that spiders produce webs quickly but dust at this level shows lack of attention. The room had a strange layout as all the plugs were situated opposite the bed and a extension lead feed under the carpet feed the two bedside lamps and bedside clock. The lining was ripped at the base of the bed. The on suit looked promising bright and clean until the shower was switched on this unfortunately had very little pressure if any at all. Breakfast this was fantastic on our first mourning with plenty of variety and the hot selection was piping hot unfortunately on our second morning this was not the case and at best the hot selection was lukewarm. On checking out I tried to let the receptionist know about the issue with the shower but I got the distinct impression that they couldn't careless. So to sum it up the staff in the restaurant were great. The hotel in my eyes is a two star at the best though if the management team were to focus on the hotel side of the business I.e.rooms it could easily get three stars.

    « Nice rooms, some issues. »

    Stayed for one night in a suite. Room was very nice with some good touches such as usb ports on the clock radio, kitchenette with filtered water tap, desk, underfloor heating and a separate bath and shower. We had dinner in the restaurant and it was nice, service and price were good. We would have stayed at the table longer but when the dj in the bar started we couldn't hear ourselves speak. The restaurant and bar are basically the same room but we were aware there would be a dj as a very obvious sign was in reception told us when we checked in so we have no complaints about that. There were a couple of parties going on, one in the bar and one in the marquee outside. Our only issue at dinner was staff and customers leaving the patio door open EVERY TIME they went through it leaving us in a draft. Breakfast was a good selection but the hot food was barely luke warm and there appeared to be only 2 young members of staff to seat people, clear and set tables and bring everyone's tea and coffee. They were very professional and working hard but clearly there were not enough staff for the number of customers. We had eaten our self serve breakfast by the time our drinks arrived. One other point, for any guests with mobility issues; the hotel is spread over several buildings one of which is 75m from the car park so it would be worth making the hotel aware when you book to ensure your room is near your car.

    « One night stay »

    Hotel has lovely friendly staff, but this was my second stay at the hotel and second time I have had issues with the rooms. The rooms are well decorated and maintained but on both my stays the heating has been overpowering within the room and could not identify how to alter the temperature. Also, the water pressure of the showers was extremely poor and struggled to get water to cover you. Also, the shower temperature, even when turned fully up was no more than luke warm and felt as if you were having a cold shower

    « Going insane! »

    I am writing this review while I am on my 2nd and last night at this hotel. I am going insane with the noise from the disco going on downstairs! They take more care of the events, weddings etc, then the guests. My room is nice and big. But the window doesn't shut! There is no welcome pack in the room to tell me about breakfast or room service, or anything. This is my 2nd night of listening non stop to incredibly loud music and I really feel like going home, I can tolerate a lot of things but the Base sound is shaking the bed!

    « Basic food. »

    The food was just basic.It was dear.Lacking in full choice of veggie meals.Not very busy when we were there.Makes alarm bells ring.For all its hype its just very average meals.It is sa pity Gordon Ramsay wasn't in the area to give it a shake up.

    « Our Wedding 22/10/2016 »

    We recently got married at The Oaklands Hotel in the Marquee suite. It was absolutely perfect. The food was amazing and was still hot when it reached our tables, (which is something some places find difficult). All the wedding team are very friendly and helped to make our day perfect. The wedding package was great value for money and a lot of the guests stayed in rooms which they also said was good value. The other hotel staff are also very friendly. Tony the Toastmaster was always on hand to make sure we were in the right place at the right time and to help us if we needed anything. We couldn't have done it without him. We were always looked after on each of our visits to discuss the plans for our wedding. I was a bit worried as there was another wedding on at the same time in the other suite but I can honestly say that we didn't see or hear anything/anyone from that wedding. I would 100% recommend this hotel as a wedding venue to anyone.

    « Needs better sausages and the tartan whiffs a bit »

    I spent 2 nights at The Oaklands and wasn't sure what to expect. It was cheap and wasn't too far from where I needed to be each day so it was booked. The stairs are covered in tartan carpet and the stairwell and halls do have a strong stake whiff about them. The room I had was small (which I booked - away for work and on my own so didn't need much) and clean with dual USB charge ports built into the clock/radio, meaning I didn't run the risk of forgetting my own mains adaptor. The bar is quite a nice setting, but for some reason I found the wi-fi kept dropping out whilst there (it was fine everywhere else, but it's needed to be reliable in the bar for those of us away from home). The bar food was OK and reasonably priced. Breakfast was also OK, but the sausages seemed really cheap - dry, crumbly and not very tasty. I found all of the staff to be warm and friendly, but you do find yourself asking for things more than once (mayo' for the chips / milk for the cereal) and that's when it's really quiet with hardly anyone else around - based on this I'd suspect they struggle when it's busy. Overall not particularly bad, not particularly good and the price it seems is on a par with the likes of Premier Inn (which in my opinion are superior and pretty consistent). I guess it's all down to what I understand of the Best Western business model - "randomness". Location wise it's not too far out from the city and it does have a mid-sized carpark for those that are driving. I'll keep looking for the ideal business-trip hotel in the area...

  • 5
    « My 60th Party »

    The Oaklands helped make this one of the best weekends of my life, I had 130 people plus some children. The venue was perfect as I had the marque (part of the hotel) and the joining room and the guests ranged from 6 months to 90. The disco and bar were in one room and the adjoining room was the marque room, so people could dance their hearts out, chat by the bar or sit and talk without having to shout over the music. I can't fault the staff, they were 100% perfect, there was also a Halloween Party and Wedding Reception in the hotel but we did not really know see or hear from the other rooms. The events staff are so professional and helpful. Lots of us stay over at the hotel for the Saturday night, rooms were great and very quiet, breakfast very enjoyable. A venue for all ages, would definately recommend

    « add on review »

    we stayed in this hotel about 4 months ago and we were no very impressed with some things at the hotel. However when I did review I was contacted by the hotel management with in 2 days. we talked for about 20 mins about our problems and while I felt wet should not have the problems that we had and I was so impressed with there honesty and what they were trying to do to improve things I said I would response with an up dated review but the trip advisor would not let me edit my review or re do it for 3 months. I would like to re affirm that 99 per cent of the staff are spot on and the food was very good it was more the barroom staff that let us down. and we will be going back to this hotel next time we visit family in Norfolk just give them ago

    « Lunchtime Gathering. »

    Today Wednesday 19th October we had a School Reunion at The Oaklands. As there were a number of us we decided to go for the carvery lunch. Unfortunately this was very Unsatisfactory. The broccoli you could not get your knife Into, some of the potatoes were the same, the cauliflower cheese was ice cold, probably just come out of the fridge and the gravy was thin. On complaining to a member of staff, who I have to say was very sorry for us, she said all she could offer us as compensation was tea or coffee or a glass of proseco. Even the coffee was not hot. Needless to say our next reunion will be somewhere else.

    « Group Lunch »

    We recently attended a lunch at the hotel; clearly the Hotel struggles with car parking when there is a function on. The quality of our 3 course lunch was rather disappointing and service not good after getting off to a bad start by starters being served 30 minutes late and with very little in the way of an apology. We had to request additional roast potatoes & vegetables for our table of 10; also only 8 mints were on table to have with coffee. Not very professional.

    « Oaklands Hotel near the A47 »

    We had lynch here to-day with about 80 + other people. We had 3 courses + coffee and wine. There was a choice of menu and I had Norfolk country soup, roast lamb and sticky toffee pudding. It was delicious. I notice there was a carvery next door which was well attended, it looked good with a good selection. My wife and I realy enjoyed the meal one of the best for a while. The service was a bit slow but this was made up by the nice young staff and the meals were hot and well presented.

    « Disappointing Sunday carvery »

    My family and I often go to the restaurant here for a Sunday carvery because the price is very good and the food has been very nice. However the past two visits we have made here have been increasingly disappointing. The waitresses do not have a good attitude, we were made to feel as though we were in the way. The service was very slow between taking our order and being told we could go and get our food, two of us asked for gluten free gravy which did not arrive without a reminder and we had started eating before it appeared on the table from a waitress with no smile at all. Our last visit however was by the far the worst of the two. We arrived to be told they did not even have our booking and that we were not the first group that had happened to that day which was due to their new booking system- it clearly needs some adjustments. We were then told we could sit in the bar area on a very squashed table. Because we were then sitting out of sight of the main restaurant, the waitresses forget we were even there and we had to go and find someone more than once to ask to order; upon finding a waitress to take our dessert order, she told us she had forgotten we were there! When we did eventually get our carvery it was verging on cold and the Yorkshire puddings were rock solid. Whatever changes have been made to this restaurant recently have not been for the better. Furthermore we sent an email informing them of our recent disappointing visit to have no reply 5 days later. Incredibly disappointed that the service we experienced was so poor as well as the quality of food.

    « Good hotel apart from bathroom cleanliness »

    Visited this hotel for a 1 night stay. The only bad thing was that the toilet and bath wasn't cleaned. The drinking glasses were kept in the bathroom so I didn't feel like using them after seeing the dirt in there. It's the only thing that let them down. The staff were lovely and gave complimentary essentials and the food was of a high standard. The hotel is modern and the bed was really comfy. Better than average selection of hot drinks in the room. Rooms have massive TVs and the staff were kind enough to do some printing for me for free. Maybe they just missed my bathroom... doesn't seem like an unhygienic place. Plenty of off road parking.

    « Slightly Disappointing »

    This was our first time back for a long time, stopped by on the off chance late in the afternoon, have to say they were very busy with only one table available. Went for the carvery, the meat was the disappointment, pork was very dry, you still get a very good choice of veg.

    « Good reasonably priced lunch »

    Very varied lunch menu, including a carvery and light bites at very reasonable prices. Ample parking on the outskirts of the city. Friendly and efficient service. A group of friends went for lunch and stayed for afternoon tea in a very relaxed unhurried atmosphere.

    « Good hotel, shame about the noise. »

    Stayed at Oaklands for one night. We were warned on registering that there was a wedding and that the music would go on until 12.00 midnight.(they have a lot of wedding and other functions) We were offered a quiet room in an annex.(unfortunately this room was little more than a cupboard and had paper thin walls). We decided to remain with our original room as we were reassured than the noise "would not be too loud" Sadly the music was extremely loud and the noise as people left went on til past 1.00 a.m. A tip - always check when booking that the hotel does not have a function on!!! The hotel room itself was clean and quite acceptable Susanna on reception was extremely helpful and the staff in the dining room were friendly and efficient.We just wish we had checked functions before booking!

  • 3
    « 5 night stay »

    I rate this hotel as very average and would therefore not recommend it. The bedding was poor and the pillows were lumpy. Our room was on the second floor and there is no lift; there was no offer of help with baggage on arrival or departure. The drone of the kitchen extractor fan could be heard in our room when the windows were open (we had the window open as the weather was very warm). The corridors near our room were not vacuumed over a number of days, we could tell because there were dead wasps on the floor that had not been removed. With the exception of one member of staff in the restaurant during breakfast who was there on a couple of days during our stay, staff were not particularly helpful or attentive. I would say this hotel has seen better days and needs some investment.

    « Wedding aniversary weekend away »

    We stayed here Saturday 24th September to celebrate our 24th wedding anniversary. It was the first time in 17 years away from our children. The hotel was easy to find. A warm and friendly welcome from reception. We were kept up to date on when we could Check in. Our room was lovely. We had predinner drinks in the bar. All bar staff were friendly. The highlight of our weekend was our waitress Holly in the restaurant. She greeted us with a warm friendly smile and sat us at our table. I wasn't too keen on the choices on the menu. Holly was apologetic and said if there was anything she could do to swap something she would try. She left us to think. I wanted to leave and go elsewhere but because of the amazing service we had received from holly we decided to stay. She came back and said she was glad. She took our order and we were telling her it was our anniversary and she very kindly gave us a bottle to help celebrate. Her customer service was impeccable. She came across very natural and knowledgeable. She made us feel special. We didn't feel that we were treated like everyone else, she treated us as individuals. If it wasn't for her we would have left. If you have any kind of award system for outstanding staff, we think that Holly deserves one. Thank you to all staff at the hotel and special thanks to the waitress with the mostess....

    « Clean friendly well run hotel. »

    Excellent hotel,Room was clean and comfortable, situated in a area away from traffic noise. Ideal for a B and B short break, Very good value for money. Dining well catered for. Staff made you feel at home. Will definitely visit again.

    « Amazing Wedding Day 2016 »

    Wow!!! We had our perfect wedding day at this hotel & we cannot rate it enough, the wedding co ordinator Katie & assistant manager Sasha were both amazing from start to finish to ensure everything ran smoothly. All the staff were helpful any minor issues were sorted ASAP & all our guests were very happy & had a fantastic time! The toastmaster was fantastic kept everything in line and we had no worries on the day at all. It honestly was our perfect wedding, wish we could do it all again as the day goes sooo quick!! But we would def recommend this hotel to anyone looking for a wedding venue, we had the marquee and it was stunning, Sharon the lady who sets the room up did a fantastic job exactly how we pictured it. The food even our guests commented how lovely it was & also the evening buffet. Thank you to all the amazing staff at the Oaklands it was indeed the best day of our lives one we will never forget!

    « Run by 12 year olds »

    Booked in for 1 night meeting clients for dinner, checking in I was told that I had been upgraded which was nice lovely suit it's the restaurant that needs looking into, ordered a bottle of wine 10 minutes later was told that they did not have it would we like something else this was not a problem when it was brought to the table it was just dumped on the table and waiter walked away, he did not attempt to open it or ask if we would like to try it, our order for food was taken and the same thing happened just put on table and they vanished no asking if we would like mustard, sauce or anything else, had to then try and get someone's attention which took another 5 minutes when it was brought again just put on table and vanished was strange that we were given a large dessert spoon to use with it, we asked for chunkier chips got skinny fries but because the way food was suddenly put on table we could not be bothered to say anything. We asked for a second bottle of wine this was brought to the table but had been opened and a glass taken out when we pointed this out the waitress said " oh I didn't notice really!!!!! She did bring another one. The staff are just so young with some trIning could be really good. The food was nice but nothing to shout about and menu was a bit boring. Would I go back really don't think so ..

    « Children can't just have a seat they have to eat! »

    I have been to this hotel a number of times, For meals, work dos we even got married there but they keep making mistakes last Christmas there was a deal for 6 or more eating you get a bottle of Prosecco we had 12 of us, well we got 2x bottle of brut! Even though they said we couldn't have it to start with as it was just a short time offer but on the advert had no time limit on the offer so ended up letting us have it then we were told we couldn't drink it with our meal in the restaurant had to have it in bar after, the pre ordered food kept coming out wrong! My friend and I went in for a drink between Christmas and new year 2x different bottles of bubbly they didn't have that was on the drinks menu! Went with friends for a drink and to go in the Christmas ski type area outside but it was shut as no electrics !! Now this year they have an afternoon tea with gary winter playing rat pack music we wanted to book £15 each for 4 adults and would bring 2 children with us for nannys birthday aged 5&8 that wouldn't be eating they said no they need to pay £7.50 each!! Unless they are under 12 months!! Even the assembly rooms don't charge if children aren't eating!! The maids head hotel too. They said it's because there's entertainment on,( like the children are interested in the rat pack!!!) I've just lost my father and thought this would be a lovely family gathering for my mother but sadly no. so think twice before booking at the Oaklands they seem to have too much going on and are missing the customer care and attention that's needed we won't be going back unless there are some changes

    « Excellent family luncheon »

    Dear Oaklands Hotel Just a note to say thank you the lovely afternoon we had yesterday for my Dads 70th Birthday in the Yare Suite. The room looked lovely, food was excellent and service very attentive with such welcoming staff. All our guests commented on how lovely the afternoon was. Many thanks Maxine

    « Disappointing »

    Having spent a very long day travelling then at a conference I just wanted to fall into bed ready for another full on day. My room was very comfortable and very clean. However , sleep was not to be had as there was a wedding reception happening and it felt like my bed was on the dance floor as it was vibrating so much and I could hear every word of the extremely loud music! I had not been informed of this when I telephoned to check that I could check in after 10pm but just informed that someone would be on the desk ! The breakfast was good and the staff friendly. However there was little interest or recognition of my distress when I told the reception of my reasons for lack of sleep!

    « Awful customer service ! »

    What a truly disappointing time spent here today. Family meal booked for 9 adults and 3 children, and all I can really say is that the customer service was truly shambolic ! It took nearly an hour after being seated before being handed menus, and that was after having to repeatedly ask. Having finally ordered our meals, it then took about 20 minutes for someone to let us know that the soup of the day would not be what we had been told (cauliflower and cheese) but would now be tomatoe soup instead, two of our party declined this. Those having the carvery then helped themselves, then about another 20 minutes passed before the Sea bass and Steak dishes were brought out. One of the Sea bass dishes had to be returned as it was far to over cooked to be considered edible. This resulted in a further 10 minute wait whilst chef prepared a replacement meal. Another 20 minute wait before being asked if we would like to see the desert menu, followed by another 20 minute wait for deserts to arrive, again having to repeatedly ask of their whereabouts. Compensation was made by way of removing the the cost of the Steak meal from our bill. The food was ok but nothing special, and I am so disappointed by this whole experience, that the Christmas dinner we are meant to be attending with friends will have to be cancelled and somewhere else booked instead ! The staff were very inattentive with little or no interest in customer service, and a severe lack of communication ! I think better staff training and a decent manager might help to improve things, and if you have functions going on at the same time as trying to run a carvery it might be wise to ensure the staffing levels are appropriate to demand. Needless to say, the whole experience was very disappointing, and we will not be eating here again.

    « Fabulous »

    We recently spent a few nights here in one of the suites/lodges. It was huge,spotlessly clean and overlooking the pond and garden. The breakfast was enormous and excellent as was the other things we had from the menu. Staff were delightful.

  • 3
    « Underwelmed »

    I was allocated this hotel for 2 nights during mid week by my employer. First impressions were that it needs a thorough spring clean. Paintwork was shabby, the carpets on the stairs had not been vacuumed and the overall appearance was tired. A nice touch was the bowl of fruit at the top of the stairs for guests to help themselves. For evening meal, service from the very young staff was slow and lethargic. The barman was efficient and prompt with his service and the beer was good. I failed to get the bedroom alarm to work. The remote control for the television failed but was repaired next day. An air extractor was running just outside my window for all my waking hours. Insects were crawling all over the inside bathroom window cill. Breakfast was late in arriving and among the most lack lustre I have experienced for some time. Newspapers were available. The car park is large and close to reception at the rear. Having previously stayed at several Best Western hotels across the country, this to me was not what I had been expecting.

    « Reliable, with friendly staff »

    Stayed for a one night stop over whilst visiting relatives. It was a Friday night, and seemed to be the place to be for an otherwise subdued area! So a little noisy, but hardly a late night. Room was incredibly stuffy on arrival- I think maybe I was near the boiler, as no heating was actually on, and it wasn't anything an open window didn't cure. Nice room, well laid out. Best Western always seem a safe pair of hands for a stay (at least so far in my humble experience). Good breakfast buffet, very friendly staff, who kept a good line between jolly and too upbeat for the more hung-over breakfasteers

    « Must Stay Here »

    Free wifi ,free parking, Breakfast included in Stay Great friendly staff, very clean hotel really impressed Would Like to Say a very Special Thank you to Suzannah Lourenco who made my stay Fantastic. Well stay again if in area

    « Friendly, clean hotel with a great restaurant »

    I travel extensively usually staying in 2 or 3 different hotels each week and I have to say that I don't normally review as just too busy! This is a lovely hotel in a good location for business or pleasure - well priced as my room was clean and comfortable with a decent bathroom, a bigger tv than I have at home and free, fast wifi the staff are all very friendly and professional - the restaurant is well appointed with a nice, eclectic and small menu - I really don't like to see massive menus as I wonder about the provenance! The cheese board is gorgeous - actually got runny brie for a change and the stilton was perfection. Nice, fresh crispy celery and a good selection of crackers I will certainly stay here again when I'm in the area - ticked all the boxes for me

    « Mrs Ready »

    My sons wedding was here on 26th august 2016 couldn't have wished for a better venue. Staff were brilliant as was the food. The toastmaster was first class. Accommodation fab and buffet breakfast superb. Would recommend this hotel fir any occassion. Well done to all.

    « Didn't meet expectations »

    Me and my partner stayed at the Oaklands last weekend and spent £130 for one night in an "executive suite". It was our first trip away and after browsing the website and looking at the rooms we couldn't wait to stay in one. When we arrived, we were escorted to our room quickly and the staff left before giving us the wifi password, showing us how to switch the lights/electricity on, or giving any basic information you'd expect to know when staying in a hotel. We were disappointed that there was no bathtub (as advertised on the website), very basic TV (advert said "huge TV"... I don't think so) and rubbish still left on the outside balcony from the previous guests. The furniture was really poor and the wardrobe nearly came apart whenever I opened it. We were actually staying in a disabled room as there was a wet-room with a seated shower, which is fine, but we weren't told this prior to staying and were expecting a standard exec suite. Bed was comfy enough, tissues behind bedside table were left from previous guests also which was totally gross. Couldn't believe that we paid £130 for a room that didn't even have a hair dryer!! I did ask the lady behind reception for one and after waiting around for an hour, during which I was waiting to have a shower so we could check out, was eventually able to use it. Breakfast was okay. Overall, massively disappointed with our stay and definitely won't be using a Best Western again. We paid more than we normally would so we could have a few little extras, but it didn't even meet the basic expectations. It's a good job we're a laid back couple or it could've ruined our weekend away.

    « Very Lively!! »

    I write this review as I lay in room 17 of the Oaklands hotel. I took to writing this as It is impossible to sleep due to the extremely loud music that is literally vibrating the floor of the room. (The review is written via 3G as no wifi in rooms) I can't suitably express in a simple review how loud and poor the music is!!! The hotel and room are perfectly well equipped, and quite pleasant, until the DJs crank up the music in the bar and wedding venues. It is ridiculously loud. We specifically requested a quiet room as previous reviews had mentioned the noise and we are travelling with a 13 month old baby. We were promised this was one of the quietest rooms. Well if this is the best, then I would hate to hear the worse! Our son cried himself to sleep after 2 hours incessant base line pumping through the floor. We are told it will be ok as music stops at midnight! Simply put Do not stay here at weekends if you are not part of the wedding/party as it is ridiculous. This hotel is basically rooms above a nightclub.

    « Holiday break (Watson) »

    This was a short break, for myself and my partner, we both had a great time. We couldn't fault the Oaklands, it was clean and the staff were very friendly and helpful. I would highly recommend this hotel. The food was also excellent

    « Not the best start »

    We booked a suite for 3 nights as it was our wedding week (wedding elsewhere) and neither of us live in Norwich anymore. I called in advance to say we would be checking in very late (midnight) advised this would not be an issue an could check in 24/7. We arrived at 1 am. The staff member checked us in and gave us a blue key. He then took us upstairs with all of our stuff only to find our room was in a separate block. Turns out he did not have the key to get through. We had to wait in reception until 2am. He then managed to get us through - this was not his fault as the day shift had not left any spare key cards for him to use. When I collected the key the next day all I received was a bleak and pathetic attempt at an apology. I subsequently had to to extend my stay by a day as we decided to stay in Norwich for one more day. If I did not have so much stuff with me I would have gone elsewhere. For me the following was also an issue: No WiFi code detailed in the room Unable to turn off the outdoor flood light which was very annoying through the gaps in curtains. Incredibly squeaky door and bed. I was in and out a lot so apologies to other guests who heard the door. One movement of the bed it squeaked. Suite was a good size. Advert says HUGE TV (def not the case). Bathrooms nice. Gave us somewhere to stay with external access and enough space. Shame about the experience checking in and lack of empathy from day staff. The gentlemen who helped us at 2am were brilliant as the issue was not their faults. The management/day staff should not have left the night porter with no access/keys to the suites.

    « Short Stay »

    Stayed for 1 night in a family room, having read some poor reviews I was apprehensive however we were not disappointed. Nice staff, clean hotel with nice bar/outdoor area. Food was reasonably priced for a family and all in all a really nice stay. The only reason I have knocked a point off was the bathroom was a little tired but that's being picky. Great English breakfast no shortage of choice and good quality. Will definitely stay again

  • 1
    « Disappointing Stay »

    We originally stayed at The Oaklands Hotel 10 years ago when we booked a Suite and 10 years ago this was superb. We thought it would be a nice treat to return 10 years on and book a Suite again, how wrong we were. The Suite we were allocated was not as shown on the website when booking but a tired version in need of updating. We found an old confetti box in the bedroom along with the previous occupiers CD receipt under the bed, the sofa was stained, backs of cupboards & wardrobe were broken, bath panel had blown from water ingress, socket broken etc. We complained and were allocated another Suite which was recently updated and given a free bottle of presseco for the inconvienience, upon arrival this looked a cleaner version of the original suite, but again not like the one shown on their website when booking. This was short lived though, the sofa had exactly the same stains as the first room, the extract fan in the bathroom hadn't seen a clean in months, we couldn't make a Tea or Coffee as the cups were disgusting but at least they provided a pedestal fan as the day was very hot.... This turned out to be broken as well but functioning. I sat on the sofa, looked between the seats and it was full of crumbs, dust etc. My wife decided to have a shower and the shower tray filled up with water rapidly, upon lifting the chrome waste cover it was found to be full of previous occupants hair stopping the water from draining, this had to be removed by us to finish the shower. Now for 1 night I thought I would put up with it although the rooms are tired and in need of updating and not as per the website But, there is no excuse for a dirty room, let alone 2. It's a shame because the Bar and Terrace is very nice and thought we would be booking again for another stay in September but this will be our last visit to this Hotel. I took various photos of the rooms but thought unfair to post on here as this may not reflect rooms in the hotel itself. But on the basis on cleanliness alone I would look elsewhere and not return. On balance I would like to point out the staff on Reception and in the Hotel were very polite and professional when we complained but something seriously needs to change with housekeeping and the overall cleanliness of the Suites.

    « Weekly meeting venue »

    We have our weekly BNI meeting at the Oaklands, and I use the facilities as a 'Tuesday Office' with free internet and amazing and accommodating Staff. Claire and Jo in particular are beyond helpful and the food especially with the new menu and chef are brilliant as I am Gluten intolerant, the Caesar salad is amazing and spot on every time.Nothing is ever too much trouble at this hotel, you always receive a warm welcome and with a fabulous outdoor space too its certainly worth visiting.

    « Birthday Treat »

    I had booked another hotel as a birthday treat for myself that I had previously stayed at, but changed my mind last minute and came across The Oaklands...when I saw what good value it was, I was sold....Simply Sunday, in a suite with a 2 course carvery, a bottle of wine and breakfast for £109!! I read the reviews afterwards but as i was only going for 1 night I decided to take my chances. I had booked the early check in for £20 but had to ring the hotel as the website didn't state what time that was. Someone promised me I would be called straight back and sure enough 1 minute later the phone rang (early check in is 12.30)...I was also advised to book the carvery as the restaurant would be busy on a Sunday which I did there and then. On arrival, the car park was very busy but we managed to find a space at the end somewhere. The receptionist booked us in and gave us a card with the restaurant times on it however unlike other hotels, we weren't supplied with a code for the free wifi which I had to return later to ask for and a very friendly member of staff helped me with my query. The receptionist also advised us there was a wedding going on there today so it may be a bit noisy later (there are signs attached to the reception desks saying it may be noisy at times as well). We were booked into the Hickling Suite, this is very spacious, on the ground floor, with a large patio/balcony area and a very large disabled toilet/shower room. There is no air conditioning and the room was a tad warm on arrival. Once we had opened the doors from the lounge and the bedroom onto the patio (we had to use the patio chairs to keep them open) and opened every window in the room this cooled down....later on a member of staff who had just shown a party to their suite came over and asked if our room was OK...I asked if they supplied fans at all and he said he would check with reception and get back to us...again within 5 minutes a pedestal fan was delivered to us. On arrival at the restaurant we were quickly shown to our table and told to help ourselves to the carvery...the chef was very friendly and obliging, the food was lovely. When it came to dessert we ordered 1 ice cream and 1 vanilla cheesecake....the waitress misheard and bought us one cheesecake and one ice cream the end of the night we were given a bottle of pinot grigio to take back to our room. I haven't had the breakfast yet, but I'm glad I came to stay here....some of the reviews I agree with (car park small and busy, buildings need outside wood restaining)....although there is a wedding here, we can't hear a thing and it's past 9pm....would definitely stay here again.

    « Another great visit »

    Our second visit to this hotel last week and have to say that the staff, food and accommodation were again very good. It really means a lot to get help and smiles from everyone you deal with. Certainly going to visit again

    « Disappointed »

    We revisited after many years and found it much altered. We had a room in the Annex as we were told this was the only rooms with walk-in showers. There is nowhere in the room to hang clothes. No wardrobe or drawers, other than bed-side. Our biggest mistake was electing to have the carvery on a Sunday evening. Very tired food. Breakfasts good, except for the scrambled egg on second morning, which had burnt pieces. The staff were most helpful and efficient, particularly the lady on breakfasts. There appear to be NO fire instructions in the Annex and no information compendium. Not as comfortable as we remember, but no doubt good for functions. We cannot comment on rooms in the hotel itself, only the Annex.

    « Fabulous! »

    What more can a hotel guest want? Warm welcome, quick check-in (after pest of a room key got sorted out), clean, spacious and superbly equipped room with everything one could want (teaspoon seemed to have gone missing, though!) and ultra-friendly and helpful staff. I didn't have dinner here but enjoyed some drinks in the pleasant bar and a great breakfast in the well-furnished restaurant where the croissants, served up by Emma and her colleagues, were lovely. Would DEFINITELY stay here again. Almost forgot - probably the best value-for-money hotel I've ever stayed in!

    « Hard to find but a friendly and comfortable hotel in a great setting. »

    Traditional hotel with excellent room 92 chairs, desk, bedside lights etc). Bar and restaurant open out onto a terrace and lawns. Very friendly staff. Restaurant menu reasonably wide. Plenty of car parking. My only gripe was that we were lookin for the Best Western Plus Oaklands hotel and drove past the Oak hotel sign as there was no Best Western sign and the name was different! It was not until we went up the driveway and actually asked at reception that I was told that it had been a Best Western for 5 months - get the sings changed! We did enjoy our one niht stay and would stay again now we know where it is.

    « A Norfolk gem »

    My first visit and I was met by the most friendly staff from the reception to the bar and the restaurant, the food was good hearty fare which was well presented, the terrace gave it a lovely evening sat enjoying the last of the sun. I will come back. Recommend this for a weekend break.

    « Good food »

    Nice bar area (especially the terrace) and the food was good. Staff were really friendly and were over constantly checking if everything was ok, this I quite like as I tend to drink quite fast so it's a perfect opportunity to grab more drinks.

    « Lovely bar and food area »

    The food and bar area was very nice was up to date and there was plenty of seats to sit about. unfortunately there was a quiz night going on and we sat in seats in the area of the quiz, we wasn't aware of this and when the person turned up who was running the quiz was very rude cause we was not joining in. This was a shame as the staff were very nice in the hotel. the hotel was nice and comfortable, beware the car park is small so finding a space can be very very difficult.

  • 4
    « Hotel great, rooms look tired. »

    Stayed here on a Friday night special. Which has to be one of the best offers we have had in a very long time. Dinner bed and breakfast all included and on the Friday night we were there 2 41 on cocktails. The rooms are basic and in fact we refused the first room and got moved with no problem. Bathrooms are basic and tiles etc could do with some TLC. The meal and service was excellent, the atmosphere was humming as there was a disco on, which was very good. Would definitely recommend for value for money.

    « Could well be MY best stay in ANY HOTEL in any area....EVER!!!!!!! »

    I stay in Norwich when work asks me to cover duties in area. I have MY all time fav hotel...The Brook....and Mercure is close second. But both were full.....I gave short list of other BW hotels in area I was willing to stay in. And work booked OAKLANDS seeing on TA how other guest say about music from functions I rang the hotel weekend before my ask for a quite room......when I stay in Norwich it is at end of LONG day...getting up I really not need noise from parties. I reached park was very nearly full...saw two used one. Walked to be greeted by Leanna......a man was standing near her...... I gave my name and BW card to check in.....asking how long OAKLANDS has been part of I was on BW site looking for hotels for MY leisure when the hotel got added to BW site. The man beside Leanna asked if I had stayed in other BW hotels in Norwich...... I said yes,and how BW is my brand of choice....he was interested in any feedback I might have,as they are still new to BW and learning, I said that I ALWAYS write feedback on BW site and here. He turned out to be Marcus...and is hotel owner. he looked at room I had been booked to have.....and being that he wants feedback...he looked with Leanna to see if other rooms would offer me a quitter stay.... He gave me an a suite. Marcus also showed me the restaurant....and how they have outdoor area. I said I just wanted a table in quite corner before I settled down with my own music etc. Marcus then offered me room service at no extra charge. I ordered meal....Leanna walked me over to ANT suite.....and I was impressed!!!!!!!!!! I had a brilliant room...lounge area at the back of lounge...microwave,worktop,fridge,sink etc. Large TV on wall.....Did not no idea of channels offered. Balcony.....(wood looked in need of sanding and treating) bedroom with large bed......bathroom with both bath and separate shower......toilet etc etc. Large fan.... If you look at picture beside hotel name address at top of room/suite was like this. I was very impressed...VERY IMPRESSED. my meal was brought over to me within around 15 minutes of ordering it. I had to pop to reception to ask for some none had been left....but I guess this suite had not been booked for use that Leanna got me a small jug of milk. I wrote above that THE BROOK is my all time fav hotel....Mercure close second..... With the upgrade to suite Marcus gave would be unfair to compare as not like for like with rooms. But I did not hear any music until I got into bed,as when I had my own noise what so ever...... with window shut...the music from functions' going on was not a problem. I had breakfast the following morning......and Leanna was back on reception when I checked out...for another long day at work. OAKLANDS gave me I think the best stay in any hotel ANYWHERE...... Look forward to returning..... Thank You Marcus. Thank You Leanna.

    « Stay over for business »

    Lovely bar, restaurant and terrace area. Staff are lovely - very welcoming and friendly. Cant do enough to help you. The food is excellent - well worth going back! The room was the only thing to let down my stay - tiny box room that needs TLC and refurbishment. Shower was a luke warm dribble.

    « Not a bad experience »

    Hubby and I stayed here for one night in July because of a family occasion nearby. Check-in was brilliant, as we had notified them that we would be late as our event started at 3 as did check-in Was not aware of lack of lift - those of limited leg power be aware - but the offer of help was quickly there. Have not seen this many power outlets in a room in a long while, so all our gadgets could charge overnight...Good to see usb charge points on the clock radio too Small hiccup at breakfast - when no-body was around at the restaurant to seat us, but a quick trip to reception and the lady came and chased the relevant person to life Breakfast had a good choice of hot food , at a nice quality - however quantity was an issue...bringing out 4 fried eggs when there is a queue of at least 6 people was not a good idea - neither was placing freshly cooked product onto of older product Continental breakfast choice could have been better - and as for the toaster....nuff said Check out was smooth and easy, and we will consider here again should need for accommodation arise. We had an economy room, perfectly good for a nights sleep - and TBH the bathroom was a real pleasant surprise. If its noisy, close the window, because the soundproofing was good, as was the fan :)

    « Not what I am used to »

    A friend and I had two rooms here on a weekend away. We arrived at the hotel at 1pm but was told that we couldn't check in until 3pm, this is pretty late compared to alot of places. This was fine though as we just threw the bags back in the car and went shopping. Two times we got a taxi the driver wouldnt come up the drive to the hotel as the drive is too narrow and tight (worth asking taxi firms to not send people carriers if you stay here). When we came back to check in we had to queue for a while as they only seem to have one person on reception at anyone time, this suprised me as they were very busy, they had not one but two weddings on the day we stayed. The weddings were both very noisy and raucous and went on until gone midnight. The rooms were compact but seemed quite clean and were comfortable, the two rooms were not very consistent as only one of us had a vanity mirror and one of us had a hair dryer ao there was plenty of sharing. One thing that really bugs me about hotels is when they dont have irons in the rooms. I called reception to ask for one who said they would bring one to the room. Half an hour later, taxi on the way and still no iron. When I called reception again it didnt ring anymore, i tried 3 times. I dont give up easily so wenr to reception to ask in person. The girl on reception was helpful and we travelled the hotel together searching various cupboards. We eventually found an iron but no board and was advised that "some people just iron on a towel on the floor"...... I made do and went out. The food at breakfast was lovely even though they were really busy. They do need to invest in a commercial/hotel toaster though as a 4 slice domestic toaster doesnt really cut it for such a large restaurant, most people didnt bother with toast. Most staff seemed unfriendly and I wasnt even asked how my room or stay was as I left, this seems a common theme when I have read other reviews. All in all I didnt pay alot for the room and it was comfy and get what you pay for I guess.

    « Pre wedding family meal »

    We booked this venue for our daughters wedding celebrations, the main event is next year but last Saturday we had a wedding family meal for 25. The service and food were exelent. Some of out party stayed at the hotel and were also very happy. I totally recommend this hotel and resturant. Fantastic hospitality and customer service. Looking forward to the celebrations at the venue next year.

    « best carvery »

    had a carvery here and the food was really good, All fresh and the staff were very helpful. Good experience and value for money. We had no trouble getting a table and it was very clean, The bar prices were reasonable too. The restaurant looks out onto the terrace.

    « Amazing! »

    Absolutely amazing experience! The Oaklands made me feel comfortable and relaxed. The food was amazing and the hospitality of their staff, in particular Suzannah, was even better. Couldn't have asked for a better weekend away. Thank you!

    « Decent room for 1 night. »

    We stayed in an economy room (room 11) for 1 night whilst attending an 80s theme night at the Oaklands. The room was small but fine for what we needed. There was a step in the bathroom so something to be aware of. It's also at the front of the hotel so quite noisy at the end of the night with people standing outside. The staff were very polite and helpful.

    « Checking out at 1am due to one of the worst rooms I've stayed in..... »

    Well, where do we start. Myself and my girlfriend were invited to a wedding at Oaklands. We don't get the chance to go out very often these days as we work hard, so for this wedding we decided to rent a nice room and enjoy ourselves..... Well that was the plan at least..... From the start to the finish this place was pretty shambolic.... On arrival you have to pay for your room..... Which is unusual for me.. Maybe it's so you decided not to complain as you have already paid.... Well, your not allowed into your room until 3pm and being as the service for the wedding starts at 3pm this is pretty poor so my girlfriend decided to pay extra for early check in so she could get herself together and ready.... So after paying the £144 (with the wedding discount) plus the extra £25 to get in 2 hours earlier we made our way to one of the suite rooms some odd three letter name..... On entry too the room it was at a sweltering heat, with no Ac, no fan and widows that barely open.. Ok, well we will overlook that..... So in the living room you have a sink, a microwave and some cupboards... We thought ok we will bring a small vodka red bull for before the service we thought we would put them in the fridge to cool down ..... On opening the cupboards all we found was a nice black water mark... No fridge.... Too the large beds we told about in the rooms, these beds are very small. Ours just happened to have make up and hair on it and it was broken drooping down on one side............ Which was just an added bonus and helped add to the charm of the place.......... Now the room is advertised as having a sofa bed and considering how hot it was with no fan I thought it best not to cram onto a small bed, I will set the sofa bed up Instead....... Well I was in for another surprise this too was broken..... Well apart from the toilet seat not being fixed onto the toilet, the room cleaners only leaving half a loo roll but still managing to fold a triangle on the end... It was all in all one of the most shoddy, under cleaned, over priced, broken rooms I have ever stayed in...... On the plus side the staff were happy enough to refund us after 'new sheets' just wasn't going to be enough ....... I was disappointed in having to drive home at 1am, after paying that much money for one night you would expect a certain standard or even a standard... I'd have been happier in a travel lodge beside the m25......

  • 4
    « Lovely stay »

    stayed at the Oaklands last Saturday night ... we only live 10 miles away but lots of people are talking about their bar and terrace so thought we'd make a night of it! Had a good meal in the restaurant .. 2 courses were £16 and you got a free cocktail after your meal. We stayed in a classic double room which was newly decorated - modern, spacious and comfortable. The staff were friendly and welcoming - nothing seemed like to much trouble. We'll definitely be back when we can next get baby sitters!

    « Wedding »

    A great place to stay. Our room was large and comfortable with both bath and shower. The grounds were inviting and picturesque. The bar was a little expensive but the atmosphere was great. All staff were great and there was nothing to much trouble. There was only one minor upset..during my speach their toastmaster interrupted before i had finished...all in all this is a great venue and i will visit again.

    « Nice hotel but avoid annex rooms »

    Positives: The size of the hotel and grounds. The outdoor seating area by the bar had a nice feel. The bar had a great atmosphere and all hotel staff very friendly and helpful. Breakfast selection was good. Negatives: This only reflects staying in an annex room at the hotel - From the outside, looks very nice! Annex room was very small, especially for two people, I always felt squashed. The room had no wardrobes, they just had a 'do it yourself' wardrobe hoisted at the back of the room, in the way, and restricting movement. The walls were paper thin and we could clearly hear the occupants in the room next door. The room had clearly not been hoovered pre-arrival, there was bits of grass, leaves and a few stones, and other bits on the floor, and getting stuck to our socks..we found a hoover and hoovered it ourselves. Previous occupants' empty shower bottles still left in the shower. It's not what you expect paying £84 per night! Bathroom tiny but shower was good! We had a friend staying in the main hotel who had a good sized room which big bathroom and wardrobes, but by the time we'd noticed this it was time to check out!

    « Fawlty Towers isn't funny if you're staying there. »

    Where can I start? Two night stay; the shower each morning was ice cold and feeble, the bed had a very busted mattress that sloped (poor night's sleep) and night-time reception staff that were not up to the job. I am not going back. I feel sorry for the pleasant and efficient restaurant staff, and the helpful morning Reception crew who dealt with my complaints when I checked out, but they are on the wrong team. This is not a nice place to stay.

    « Cancelled our provisional wedding booking due to the service n food! »

    Went here to look around and quoted for a wedding the lady we had was lovely and accommodating we went ahead with a provisional booking so we could make sure a registrar was available however never changed our mind so quick once left the restaurant! Stayed and had something to eat after our booking didn't even acknowledge we had a 3 year old with us as no child's menu was given. Waited about 40 minutes for our food from what was an empty restaurant. Had to call someone over to obtain the rest of our meals. Never had anyone come check on our food Half way through a meal which you would expect at a hotel. My partners beef was well over cooked and so was our side order of beef skewers made the server aware of this once she started clearing our table said she would speak to the chef.. Came back for my sons plate with no apology or acknowledgment of our comments and then just up and left with no offer of any dessert of coffee we had to call someone over to find out where to pay and still had to call over again for someone to bring us the bill which clearly we wanted. Again no apology for food or waiting time was extremely disappointed as the wedding marquee was perfect for what we wanted! But never mind we will book somewhere else! Will not be revisiting

    « Brilliant wedding venue »

    Had my wedding here last Saturday and it was absolutely brilliant. The staff made sure that everything went smoothly and nothing was too much trouble. Food was superb and everything was sorted for us. The manager was very friendly and helpful along with all the other staff. Only thing I would say is the bridal suite bed had seen better days, was broken I suspect as was caved in the middle, however after an extremely long day I'd have slept on the floor!

    « 40th Birthday Suprise party »

    I was arranging a 40th birthday surprise for my best friend... the oaklands were so accommodating and helpful on the evening of the 25th June we arrived early to decorate the area and all the tables were laid out beautifully with crisp white covers over the chairs etc it looked gorgeous.... it was very busy that night but the staff where so helpful it was a really nice evening and I enjoyed the food very much... I would go again in a heartbeat great service and decent food is not something you get everywhere nowadays

    « Absolutely Shocking! »

    My sister and I decided to grab a quick lunch here on our way home from a funeral. We both wish that we hadn't bothered! After waiting 45 minutes for our food I went to enquire into the status of our order; the waitress advised after coming back from the kitchen that it was now coming, apparently there was a hold up due to a large table. I didn't want to be sarcastic and point out that they must have left some time ago, as the restaurant was completely empty ( we were sitting in the bar area) so I thanked her and went back to my seat to continue waiting patiently. Finally after another 25 minutes our food arrived! Yay! No apology or acknowledgment to the hold up or the fact our order was obviously missed and definitely was not on its way when we were advised it was. I don't mind if it was missed, these things happen! I do mind about being lied to though. My sisters chips were cold and her burger according to her, not that nice. I had lasagne which I can honestly say was the worst I have ever had, it was dry, over cooked (microwave I suspect) and flavourless. On the plus though, the garlic bread was lush. We were so disappointed with both the service and the food; I had expected such a nice looking place to have the food to match. I will never attempt to eat there again. What a waste of money and time!

    « Last Night »

    Following another Eight hour ride we cycled into the car park of the Oaklands hotel to be met by a member of staff who welcomed us with a smile After a couple of well earned pints we were shown to our rooms which were well presented,with a king's size bed,the bathroom was well equipped with all the things you need. A couple more pints followed by a lovely meal in the restaurant was the perfect end to the day. I have to say that this hotel was by far best we stayed in during our biking adventure,the staff,the room,the food was as near perfect as you get.

    « Really nice! »

    Visited here for my Auntie's surprise birthday carvery. Food was really nice and there was a good selection of vegetables. The staff were all friendly, helpful and professional. Was lovely to sit outside on the decking in the sunshine after our meal! Will be going again!!

  • 3
    « There are better places in Norwich »

    I came to stay here in July 2016. Part of my team work in Norwich, so I visit about once a month. This hotel is close to where we work, so I thought I would try it out. However it's at the bottom of the list of places I would go to again even though I am fairly unfussy about hotels, and used to staying in regional places rather than high end chains. I had a tiny sleeping space and I was sleeping in a single bed. The curtains in my room were very thin so a lot of light came through and I found it hard to sleep. It was also very noisy. The shower was difficult to use and very weak. breakfast was a lacklustre selection, cheap and overcooked. The staff were not helpful, saying it's just a normal breakfast and waving at the buffet. They brought coffee but forgot milk. Wouldn't stay again.

    « Friendly staff, but a little noisy »

    I stayed here for 3 nights on a business trip in June 16. Pros: My room was airy and spacious, and the staff were very helpful and pleasant. On the downside, the bar is very busy, so there is noise from cars and people in the car park until very late. Also, no blinds in the bedroom means being woken up at 5am as the sun comes up, as the curtains were thin. I wouldn't stay again unfortunately.

    « Not the best but not the worst either »

    I stayed here for 1 night on business and was upgraded to a suite. This has a separate living space and bedroom. The furniture is starting to show signs of west and tear but the kitchenette was ok. There is also a large wall mounted flat screen TV and a comfortable sofa. You have to ask for an ironing board and iron and there was no hair dryer. In fact you hVe to ask for quite a few things you would normally expect to find as standard such as shoe shine. The room overlooked the pool does not offer much privacy on the ground floor as people can see directly into the room. The worst aspect was the room service. I ordered antipasti, steak and crumble. The meal was delivered by two staff members. After they had gone, I realised there was no starter and only a steak knife but no fork! I rang reception to tell them about the lack of a fork and was told it would be brought over. 12 minutes later no fork had arrived. I rang again and told them the fork had not arrived. By this time the meal was stone cold. It had to be replaced! I did receive a complimentary drink but this does not detract from the poor quality of service. Despite this, I would give the hotel another chance to see whether this was a one off.

    « Great hotel »

    A lovely reasonably priced hotel. Ticks all the boxes. Rooms clean with all amenities that you need. Good restaurant and bar. Lots of atmosphere. Staff very helpful and polite. When we were there a couple of weddings and a hen party was going on but to be honest by midnight there was very little noise.. So no problems sleeping.

    « Will stay again, wonderful staff in every area. »

    The initial booking was made from a contact site, which was awful, call taken to a central line promised a return call which never came. I decided to contact the hotel directly the next day and spoke to reception (Susanna) who dealt efficiently and courteously. I was astonished when several days later the very same person rembered the booking and again apologised. This was consistent with the staff through the the hotel, polite and warm. I liked the room, the facilities and the surroundings, but the people made the difference. Will go again, if I return to Norwich I would consider going anywhere else.

    « Weekend away »

    Initially we struggled to park and it was a bit chaotic checking in - I think everyone decided to check in at the same time. There was a wedding on and a v loud disco ...we did worry about the hearing of those on the dance floor! Room 18 was just above the dance floor on the first floor -so if you want a quieter evening ask for a different room. The room itself was comfortable, well furnished and spacious but the cups had not been washed (though I always wash these anyway), the bath was badly chipped and the sink was dirty. We couldn't ring room service as the phone lines were down and the wifi didn't work. There is no lift so be prepared to pack lightly for carrying cases upstairs. However, the music did go off later in the night (which the room guide said it would) and reception was fantastic letting us have extra milk and tea bags and some soap (I managed to leave mine at home). The bed was soooooo comfy we didn't want to get up and breakfast was probably the best we have ever had ....all local produce and very tasty. Overall a nice stay and value for money - we would stay again but maybe in a different room.

    « Great Hotel »

    I booked for one night 25/26 June to visit family.Hotel was very lively and sat and enjoyed a drink outside, then moved undercover when rain started. I was very pleased with my room as I was just expecting a budget room. It was spotless and had many extras I did not expect. The bed was mega comfortable with plenty of pillows and cushions. The hospitality was brimming with tea coffee and hot chocolate with scrumptious biscuits.I the spotless en suite there were all the toiletries you could need and another luxury a double toilet roll holder! The best thing was the tv on the wall which was white with a matching remote, another touch of luxury. I went down for something to eat and the oak bar was buzzing. The service was as quick as expected as the staff were run off their feet, ut were efficient and made time to ask if all was ok. It was. After my meal I was golng to join the revellers, but after a long day, went to my room and had a good nights sleep. Next morning, breakfast was set out in the dining room so you could help yourself and there was no shortage of choice. A good idea was to supply large glasses for the fruit juice as I do not drink tea or coffee and it saved keep going back for extra juice. As you do not have to check out till 11am I had time to go and have a rest before leaving. One of the best hotels I have stayed in. Top marks to staff for their efforts. Will definately stay again when in area.

    « Amazing place to stay »

    My husband is disabled and the way we were treated was amazing. As soon as they saw he was on crutches they changed our room to a bigger one to help him. The ladies in reception were fantastic arranging help with our suitcases. We went into the bar and were met by a very nice barman who was an ex soldier and he was chatting away to us making us feel very welcome. The room was absolutely beautiful. Airy, spacious, clean and the bed was fabulous. We both slept like a log. We went into the restaurant at night and had a fabulous carvery. Breakfast too was lovely. Well cooked, warm and an excellent choice of hot and cold food. Cannot think of anything that could make this better.

    « Very Slow and tiny portions »

    Had a carvery tonight and do not go hungry! After refusing burnt dry beef got two tiny thin slices of equally burnt beef that did not make one slice. Roasties were undercooked and Yorkies still raw inside. Gravy tasted burnt. Service was very slow; after 30 mins gave up ordering a desert. Had to find waiter to get bill which was ring! Will not return

    « Family wedding »

    We were part of a wedding party. There was confusion over what time the wedding breakfast was to be served, I don't really know whose fault this was. We returned from registrars office at 3pm and the staff were still hoovering the function room, although the hotel receptionist seemed to think the food was being seven at 3! Not sure what the problem was but it was decided that we should have the speeches before the meal. Food was finally served at 5pm. The food was average and we had to ask for more potatoes and vegetables, one dish of each between 6 adults. The following morning breakfast service was terrible, with staff deliberately not catching your eye. We were not shown to a table, some people were having to clear tables. We had to find a member of staff to order coffee, but the cooked breakfast was good. Our room was fine but the families at the wedding with young children were in the "suites" and these were terrible by all accounts. My brother in law had to ask for the cigarette butts to be cleared from his balcony. On turning in after the evening celebrations same brother in law discover he was to be spending the night on a broken bed. Other brother in laws room was very dirty with cobwebs and hairs around the place. My mother in law had blood stains on her bedding! Hotel seemed very happy to give refunds but that is not what you want, you would good like good, clean facilities in the first place.

  • 4
    « Ideal overnight stay! »

    Stayed here on an overnight stay on route to visit my parents in Scotland.We booked a room in the annexe part of the hotel. Rooms were small but comfortable. Breakfast in the morning was delicious, varied and plentiful. All staff we encountered were efficient and polite. Our only real grumble was that the rooms in the annexe were too close together with the stairs to the 1st floor a bit creaky. Consequently everytime somebody entered the building or their room you could hear a lot. Also power in the shower was not brilliant and it was difficult to maintain a constant decent temperature on it. These were only minor things though and all in all it was an ideal overnight stay and we would reccommend if in the Norwich area.

    « Lunch time meal »

    A few work colleagues decided to treat ourselves and go out for lunch. As a party of 11 I don't believe anyone had a bag thing to say about the food, service was polite and the bar/lounge/patio area is lovely. Good value for money. Couple of grumbles although very minor, couldn't really work out why the food took the time it did to come out and with the patio doors fully open the smell of smoke on a couple of occasions was quite strong from other guests smoking, I must note however the staff did notice the smell themselves and did offer to close the doors. Would happily return here to eat and drink :)

    « Can't fault it »

    Attended a wedding in April and the service and food was excellent. The room was comfy and clean and breakfast in the morning was amazing which everything you could possibly want. Staff all friendly and helpful. Would definitely stay again.

    « Great Fathers Day »

    Attentive staff. Outstanding food. We too went on the patio afterwards; it was not littered with cigarette ends, as reported today. I fell asleep, through total relaxation. I'm booking a 100 handed event, as a result of a great experience today

    « Fantastic hotel - would recommend to anyone »

    We stayed here for just one night and from the moment we stepped into the hotel until we left, the staff were so attentive. The room was really comfortable and the food was fantastic. We couldn't fault this hotel in any way. Sasha was a gem and most helpful to every request. The waiting staff were great and nothing was too much trouble. This is a gem of a hotel and if we ever are in the area again, we will not hesitate to book again.


    Came to Oaklands Hotel for the second night of our anniversary weekend. When me and my husband arrived we were unpleasantly suprise to be asked for payment upfront! Never experienced this before. The so called 'suite' was more like a holiday home.... shabby, dull, creaky, old. The decking area had cigarette butt's below and was slippery and mouldy. To be honest I could of cried. The noise above was awful and this was late afternoon. There was also a wedding which it felt like we were gate crashing. When I went back to complain I was offered another suite style room that had been 'refurbished ' why we had never been allocated this in the 1st place is beyond me!!!! Considering we had booked months in advance and had stated it was our anniversary. . Luckily for us the young girl who helped me did refund or money. I have no idea what the main part of the hotel is like but the suite type external accommodation is shocking and best avoided.

    « Not too bad »

    Hotel is being refurbished, but not a good enough excuse for not having room cleaned or bins emptied in the first three days of visit. Internet coverage very patchy and continually dropping out. Gets very busy and noisy when weddings or parties are happening, but staff helpful and food good

    « RESTAURANT with ENTERTAINMENT - too noisy, average food »

    We went just for the Fawlty Towers evening. The players were very entertaining[ - that side of it was very enjoyable (when we could hear them) The room for the evening's entertainment was very large with a bar at one end ( limited soft drink choice and didn't take cards, cash only) and there was a different event going on outside and staff were going across our room to outside through the open doors (i.e. use of the room was not exclusive). This also meant that noise from outside was apparent. Our restaurant room had some large pillars which made it impossible to see what was going on with the entertainers if they were that side from our end and as the room held so many people the general noise level was too high to hear them unless they were at the very next table, even then it was difficult. This meant we could only really fully enjoy the entertainment when actually at our table. Our round table was so large and the general background noise so loud that we could only hear our friends if they were right next to us, not when they were on the other side of the table (unless we leaned across the table and cupped our ears) In other words the room was just too big and loud, especially for only two entertainers to address: even when 'Basil' was using the mic. we struggled to hear. To the food: it was tasty enough but ....the prawn cocktails on our table were very small: the first tables to be served were much larger than ours. (I checked, to see if they were all so stingy). The main course was tasty, the quantity adequate, not generous. I had Eton mess for dessert and though it was a good sized portion it was short on fruit and heavy on cream. I love Eton mess, but we all agreed that too much of it was cream To summarise: overall I enjoyed the evening but wouldn't go here again as the room was too large for just two entertainers to service and the food was nothing special.

    « Very entertaining Fawlty Towers evening »

    Our evening began with a brilliant Fawlty Towers event which included an excellent 3 course meal. We were entertained throughout by Basil Fawlty lookalike and Manuel lookalike and they were both extremely good. My hubby and I then stayed in the Horning Suite for the night. An amazing location and excellent facilities. It didnt feel like we were only a "stones throw" from the main road or Norwich city centre. Would definitely love to return. The staff at the Hotel were all lovely, helpful and cheerful.Yes the music was loud coming from the marquis across the grounds, but it was a Wedding so was to be expected. It didnt stop us from sleeping.

    « 12th June 2016 »

    We came for a birthday party and have been before. brilliant service & amazing food great value for your money. This is the second party we have booked and will defiantly be booking again thank you to all the staff who are really polite and helpful

  • 2
    « Very noisy... »

    We recently stayed at 'Oaklands' for the weekend. The hotel was alright, the rooms were clean and the double room we had was spacious. However, because this venue seems popular with weddings and other celebrations, it's really noisy outside until about midnight or even later. People shouting, taxis leaving engines on to wait for people etc. Really noisy at night which meant we slept poorly. This coupled with the uncomfortable pillows wasn't ideal. Breakfast was decent enough with a good selection of cooked foods. Wouldn't return, sorry...

    « 60th wedding anniversary »

    My parents held their 60th wedding anniversary party here in the yare suite. I originally called the hotel to book a room and was quoted £90 bed and breakfast. I found the room for £66.60 on line as did my parents. No discount seemingly offered for guests attending a function. Yet I have friends getting married there and guests offered a room for £45. That said the room was clean comfortable and no skimping on the amount of tea/coffee etc in the room... much appreciated. Drinks at the bar were above what we pay in a pub. Breakfast was plentiful and very hot and lots of choices. The hotel would benefit from a lift as my parents were on the top floor and both have walking difficulties. Fresh fruit on the landings, help yourself... Nice touch

    « Not what was expected »

    Stayed as we where going to a concert easy walk to football ground Was disappointed had to wait over a hour for room to be ready only to find a very tired and not overly clean .Was given a complimentary drink.Came home tired after a noisy stay disco till after 12 then woken at 615 with tables and chairs begin scraped while clearing up from the wedding. A great breakfast but lots of dirty tables.A big thanks to Tiffany on reception who is excellent and good at her job

    « Lovely food, but don't expect quick service »

    My friends and I booked a table for 8 of us, for large parties, if you order 2 or 3 courses, the table gets a bottle of prosecco and a cocktail each. The deal is for after 7pm, but they kindly gave us the deal for us even though we were early. One of our friends drove and met us there, she said parking was awful, full car park with tiny spaces. We sat outside, the terrace is lovely. There was a lot going on, a wedding and getting ready for a hen night. We ordered some drinks, they were brought over with 4 glasses for the prosecco, but no bottle. We waited, and finally had to go and ask for it. We decided to have 2 courses, £16.00. It took about 45 minutes for the food, Im all for fresh cooking, but it was only burgers, fish and chips and a curry. When it did arrive, 2 meals came out first, then 5 minutes later the rest were brought out, with no cutlery. Finally we had all our meals, and we asked for tomato sauce and mayo. Half way through our meal, and no sign of the sauces, we asked a boy working if he could chase them up, off he went and never came back. He waitress then asked if everything was ok, so we asked for the sauces again, and finally got them when we had just about finished. These and the cutlery could have came out before the meal as we were waiting so long. We did receive a complementary bottle of prosecco, but really the service did not match the food. We ordered desserts, which also took a fair amount of time, and as they were placed in front of us, we were told there wasn't any mint choc chip ice cream for the sundae. More friends met us, and commented she thought we would be finished our meal, yes, so did we! We had a choice of 2 cocktails, and all ordered a strawberry daiquiri, which was very nice, and also some more drinks. Wait for it, they took ages, and time was getting on, some of the group needed to leave to get to a concert, so they popped to the bar to see if the drinks were ready, and if they weren't, to cancel the order. The bar person was very rude, and snapped he had only just got the order, even though we had already been waiting 10/15 minutes. They were ready, and my friend carried them to our table. The people that had to leave gulped theirs down, as their taxi was on the way. The rest of our party went to my friends car, which was tight getting out of the space. Overall I would return and give it another go, as the food was good, and it is a good deal. The service was friendly, apart from the rude bar person and disappearing waiter, but it just didn't match up to the food and atmosphere. I can't comment on the hotel as we only had a meal there.

    « Super helpful staff »

    We booked this hotel as we were in the area for a concert and what a pleasant surprise we had! So the rooms aren't the fanciest and the pool was closed but the staff were amazing throughout the place - front of house, housekeeping and in the fabulous restaurant and bar. Nothing was too much trouble and they were all polite and friendly - a credit to the owners!

    « Not for any one with Mobility Problems. »

    Nice rooms and friendly staff but lacking in the small thing expected at a Hotel. Avoid times when a function with music, when I stayed in early may a Disco played louder than the TV in my room until midnight. Of the four nights we stayed only one gave true service in the Dining Room. Several Items on the menu were not available even when requested early in the evening. The small thing accepted as the norm in a Hotel were not attended to i.e. room not serviced even when staff informed. This is a Grade 2 listed building and has stairs to all bedrooms ( No Lift).

    « Great place »

    We stayed two nights at the Oakland mid week when the hotel was not busy and had a wonderful time. There was plenty of staff and all were helpful and friendly. The hotel is situated in a perfect location a couple of miles from the city centre in a lovely village next to the river. There are several nice quality restaurants/pubs within walking distance and a good bus service on the main road. The food in the hotel is of a high quality. Breakfast is buffet style with everything that you need and evening meals are carvery with a good menu of classics cooked to a high standard that doesn't break the bank. The room I had was quality standard, it was clean and comfortable with plenty of tea coffee and hot chocolate. Yes I would stay here again and I loved the Blue Moon beer

    « Poor cleaning, poor service & noisy »

    My husband, 2 young children & myself stayed in a suite for 2 nights and left feeling absolutely exhausted due to the lack of sleep we got as a result of noise from the weddings that were going on at the same time as our stay. We were put in a lodge close to the bar and events areas, even with the windows shut the noise levels for us were unacceptable. We were not warned when we checked in that these events were happening. When we got to our suite we were impressed with the size of the suite but the cleaning left a lot to be desired. There were dirty ashtrays on the balcony, the mugs were dirty, taps had chocolate on them, food remains in the sink, under the beds were filthy, brown marks (need I say more!) in the toilet. There was minimal toilet roll and we were only given 2 towels when there was four of us in the room. The following day our beds were made & the towels were changed (although we had to ask for more towels again as they only left enough for 2 people) but no other cleaning took place, bins were not emptied, toilet roll not refilled, floors not swept. We decided to eat in the restaurant on the first night, we were left waiting for 10 minutes before someone even came over to welcome us and show us to our table. Service was very slow (it took 2 1/2 hours in total) and we had to ask a number of times for our drinks. Breakfast was again organised chaos. We had to ask 3 times for our coffee and the buffet wasn't restocked very quickly. Many of the staff were unprofessional, moaning about each other within clear earshot of guests. A customer service course wouldn't go amiss!! This hotel could be fantastic if there was some attention to detail but we won't be back and definetly wouldn't recommend it for people staying young children due to the noise.

    « Poor customer service »

    I stayed at Oaklands Hotel in a suite for five days in early May. My husband arrived on the second day and parked the hired car in the car park. The next morning the car had two long scratches on the bonnet : these had not been there when he picked it up as he had thoroughly checked the car. I reported this to the receptionist who commented that it had probably been done by a drunken wedding guest. She said that the CCTV of the car park would be reviewed. Three days later when checking out I raised this again and was told the person who would check the CCTV was absent but would look at it when he returned. The receptionist went on to say that the hotel would let me know the outcome. I heard nothing more so I e-mailed the hotel on 24 May. As of today (30 May) they have still not replied or even acknowledged my e-mail. I realise that the hotel does not have liability but think it is poor they have not followed up on what they said they would do and have failed to answer two verbal and one written complaints. Very poor customer service. The suite was OK although the cleaning could have been better. Can be noisy when events are being held.

    « Our Wedding - Bride's check details through »

    Everything was fine with our wedding, until the evening when we discovered that the disco despite being arranged by the original wedding coordinator (who left in March) had been cancelled by the Hotel. We were told that the van had broken down so couldn't attend, as such we had no alternative but to use their in house DJ which was not what we had paid for. We did get a full refund the following morning but only after I asked. Having now sent 2 letter's to the Management without a reply I feel that I need to warn other bride's to check all details thoroughly at their final meeting. We did check and it was noted on the notes as booked but I should have checked myself. Details like this I would expect to be checked by the hotel and this did put a dampener on an otherwise brilliant day.

  • 3
    « Could easily be better with a little more attention to detail and customer comfort »

    Upon arrival was kept waiting at reception while the 4 staff members finished their personal chats, not a good start. Stayed in a suite- Positives:- spacious rooms, bed and lounge settee very comfortable, super large tv. Negatives- Access to shower restricted by narrow sliding shower door ( I am average size), no fridge, filled ashtray left on balcony, directions to suites not clearly shown, Bar area and adjoining patio pleasant albeit bar prices high. We were there on what had been a sunny day and doors to the patio were wide open still at dinner causing the dining room to be draughty to the extent that the uncovered carvery food was cold. There is a lovely riverside chef & brewer pub on the opposite side of the road well worth a visit.

    « 25th Wedding anniversary stay & Meal »

    Had out wedding reception here so decided to book suite for us and meal for family mid week for our 25th wedding anniversary. I have to say the suites are fantastic and a midweek bargain at £89.00! Loads of room set in lovely grounds. And these are real suites, not like some hotels claiming this! You have double bedroom, large lounge area and beautiful bathroom and small balcony with table and chairs. We also booked a table for 5 in the restaurant which is lovely. The food was fantastic although it did take nearly an hour to arrive. There were also several people complaining about time and incorrect bills - I think they were short staffed, a shame. Breakfast was fantastic, but Oaklands - you need to get a faster toaster! They also have a fantastic decking area which in summer is gorgeous! Check out was a bit strange too, someone else had booked a meal to our room, but the receptionist could see that we had only stayed one night and there was already a meal booking to our room which was ours, but then we had ordered drinks at the end of the meal which we never got as it was a bit chaotic. I reported this to the bar and he said they would not be charged but they again were on the bill. Receptionist removed them but it would appear there is some confusion over tables/rooms and people took advantage of this!

    « Wedding reception »

    We attended a family wedding here recently and it was great! Fantastic attention to detail, the setting is lovely, the terrace area is brilliant on a nice day and the gardens are well kept. We had the reception in one of the marquees and the room looked stunning. There were 100 guests sitting down to dine and I have to say the food was exceptional. The bar is a bit pricey but then it's sort of expected in these places - all in all a great day and no hesitation in recommending this venue!

    « First visit »

    on Arrival receptionist pleasent very helpful when booking. we Found our suite which was at back of,Hotel. Decor old, shower Dangerous in that floor,of shower has no grip again old fitting could gave,been cleaner no bottled water sink in room but no fridge odd for a suite Drinks at bar ridiculously over priced. breakfast was good but would have preferred a,choice Ie fish no toast or fresh fruit cooked, breakfast was good well cooked However listening to 3 lady staff chatting by maitre d stand discussing fire in Laundry room we REALLY should have fire training to evacuate people, was to say least disconcerting

    « Fabulous place »

    I've stayed here before but forgot to post a review. I stayed here for 2 days on business. I was in a little annexe off the main hotel and the room was simply fantastic. Huge space, huge TV great big comfy lounging sofa and very warm and cosy. The bedroom very big too with lots of storage space. The bathroom was brilliant great big bath (I'm vertically challenged) so felt like I could have swam in it. And the shower was perfect. I had a balcony and sitting in the morning sun having coffee freshly brewed and provided was bliss. I could easily have stayed there longer. It was so peaceful and relaxing. I imagine in the summer it is really nice as there is an outdoor pool in the centre of the lodges. Breakfast was great and the lady remembered me from last time even though it was months ago.

    « Oaklands Norfolk »

    Very comfortable, staff very helpful,rooms clean and all in all an enjoyable stay, would stay again may bank holiday weekend but its very popular and is fully booked.we will definitely be using this hotel again.

    « A1 visit to this hotel »

    As we had visited this hotel before, and were on the mailing list, we received a Black Friday offer last November for an overnight stay with breakfast, 3 course carvery meal or meal allowance of £20, bottle Prosecco and afternoon tea. It was a wonderful deal and extremely good value. When we arrived, we found that a few months ago it had been bought by Best Western Plus. Our afternoon tea was taken, and boy, what a treat. Wonderful sandwiches of top quality, small and large cakes, and as much tea or coffee as you wanted. After a visit into the city, we checked in and had been upgraded to a lodge, another total surprise and a very welcome one. For our evening meal (with Prosecco) we chose off the menu and both our steaks were cooked exactly how we had asked the to be, fat or skinny chips. Creme brulee and cheeseboard completed our meal. Lovely room, and breakfast the next morning with choices of cooked buffet or continental, with everything - and more - that you could ask for. A really enjoyable visit, with helpful and friendly staff. Thank you

    « Lazy sunday »

    I would just like to say what a lovely stay we had Sunday (lazy )offer as a present ,room was the best one so far as have been before staff brilliant especially the lady on breakfast duty very friendly ,toaster not working helped straight away thanks to all staff for lovely stay

    « Excellent afternoon Tea »

    Having been taken for afternoon tea at the Oaklands, I am pleased to report the experience was very good, tea and coffee was available as much as we want and the food was lovely, sandwiches were varied and fresh and the cakes were excellent especially the chocolate gateaux. No complaints whatsoever and there was so much food that we had to request "Doggy Bag" to take some home. Pleased to say food wise this was the best afternoon tea we have experienced.

    « Lovely Bank Holiday stay »

    We stayed here for May Bank Holiday Sunday/Monday which had been a Xmas present of afternoon tea, evening meal & overnight stay with buffet breakfast . We stayed in room 18 which was very nice, it has been newly refurbished it also overlooks the garden . This room is over the function room , the noise didn't bother us but if you want quiet this room is not advised if there is a function. Afternoon tea was a selection of sandwiches, scones with jam /cream plus selection of cakes it was all absolutely delicious & as it was a nice day it was lovely to be able to sit outside on the terrace afterwards.There was a wedding & a function plus it was Sunday Funday = BBQ & prosecco with DJ so it was extremely busy the staff were rushed off their feet . Our evening meal was lovely although I had the carvery & the mashed potato was cold ! other than that we could not fault our meals . I do feel they are trying to do too many different things at the same time as I said previously there was a Wedding, Function, BBQ with DJ plus all the ordinary trade of the bar & restaurant the staff were just so busy so there was waiting at the bar for drinks & waiting for service when eating,other than these few niggles we thoroughly enjoyed our stay & wouldn't hesitate in staying again

  • 3
    « Decent value »

    We stayed for one night whilst attending a family gathering nearby. Our room was clean and tidy. Breakfast was good though they seemed rather short on staff and took their eye off the ball in keeping the buffet topped up. We've stayed here in the past and felt it had gone downhill a bit since then. Overall decent value and we would stay here again.

    « Good food »

    I came here for a meal as part of a hen party. The staff were very professional and made us feel welcome. The food was good and beautifully presented. The price was reasonable. 2 courses £16 and 3 courses £20. This included a free cocktail. I will definitely recommend this place to others.

    « Sunday roast »

    Saw the oaks had been re vamped and decided to give their Sunday roast a try. Car park was rammed and took good 15 minutes to maneuvere round the abandoned cars to get a space. Finally we parked and went through to the restaurant. The staff took us to our table, but did not explain how the carvery worked. I had to go ask the waitress if we just went and helped ourselves or if they would come to the table as no one had given us any info. The waitress said she would come take our drink and carvery order from the table. To be honest waited so long I went to the bar myself and when I came back my mum told the waitress we wanted just carvery. We approached the carvery. No chef was there and the waitress had to go find him. Surely at such a busy time a chef should be in front of the meat at all times.. the carvery was amazing. Great roasties, lovely beef and great veg selection. Could not fault the meal at all. There was a group of guys near us which were getting really really noisy . Didn't particularly bother us but a lot of older guests eating and they didn't look to happy at their volume. We then waited about another half an hour before the waitress appeared again. She asked if we wanted the dessert menu. My son was up for a chocolate brownie. We waited and waited. After another twenty minutes we decided not to bother with dessert as clearly the staff were not interested in taking the order. When we went to pay the waitress offered to bring the bill over. We said we would rather just pay as could not endure the long wait for service at our table. Did not leave a tip as service was very slack. Surely each waitress must have a set amount of tables and you would think be attentive to them. Really feel your reasturant needs a manager to ensure the staff are giving their customers a great experience and great service. A great roast but let down badly by un attentive dis- interested staff. Keep this up and your clientele will be looking for other places to spend their money.

    « A pleasant night's stay »

    The Oakland's Hotel is set back off the road and is surrounded by large gardens so you will need to keep your eyes open to spot the sign. You drive up a driveway before the building is apparent. We arrived tired and late in the evening. The staff were friendly, helpful and understanding, even though they were busy at the time with wedding celebrations. Our room was pleasant, clean and appeared newly decorated. The bathroom was clean. We had a comfortable sleep and a lovely breakfast which was included in the price.

    « Good »

    Had a deal meal sleep and wine for £74 worth the £ very well staffed nice room and nice food good portion sizes drinks are way over priced I think clean tidy double room although had 2 single beds pushed together which was uncomfortable and a bit cheeky

    « Amazing Sunday carvery »

    We went as a family of 4 to Oakland on Sunday for lunch , there was a large menu choice as well as a carvery bar to choose from, we opted for the carvery which was hot fresh and very tasty, no complaints at all, only bad point was we were so full we couldn't sample a dessert, so it looks like we will have to return for that pleasure, The staff were friendly chatty and polite as were the management I wouldn't hesitate to recommend Oakland's to friends and family and have already passed on details to a friend who is getting married next year as I think Oakland's would be an amazing wedding venue,Cant wait to return with the girls to try out your gin bar, a little gem keep up the excellent work.

    « Poor performace »

    Attended my son's wedding at 2pm on a Sunday afternoon, the hotel would not let us check in until after 3pm without paying another £20.00 despite the fact that there were not many rooms booked. The room we were given was outside the hotel in a house (annex) on a busy main road down a very steep hill some distance from the wedding reception. I had to carry my luggage down the hill to the room. (No help from the staff) The electronic pass would not let me into the room, so had to walk back up the hill to hotel reception, waited for 10 minutes at an empty reception before one of the hotel staff to realised I needed help. They then sent a receptionist to the room with my wife. They also could not get into the room, my wife then had to carry our luggage back up the hill to the main hotel (No help from the staff) where we were finally offered an upgraded room. Not a good memorable start to our sons wedding. The entire wedding party were made to walk through a very busy Sunday carvery restaurant to get to the room where the wedding was to take place (not good for the carvery diners and certainly not good for the wedding guests), despite the fact that it was a very sunny day and there was an alternative entrance available via the outside terrace. A pint of real ale and a large glass of white wine £12.80, definitely not value for money. However the upgraded room was very good and the breakfast was excellent.

    « Great party night »

    Special thanks must go to viv for her excellent hosting skills and service Was at a 40th birthday party, food was excellent in taste and value for money, service excellent and a great atmosphere great for a party would highly recommend Once again thanks viv

    « Very pleasant evening here »

    Just got home from a very pleasant evening here celebrating a friends 60th birthday. I must say I was very impressed. Drinks did not seem to be a rip off price, not cheap but not so much that you restricted the number of visits to the bar. Toilets nice and clean, much like everywhere else that I saw. DJ played a nice selection of music. Overall a very nice evening out.

    « Absolutely fabulous evening »

    My brother had his 40th birthday here on Saturday night. There were 18 people. Everyone got their food at the same time, everyone got what they ordered and the food was amazing. We got 3 free bottles of Prosecco and a free gin cocktail each. The service was brilliant the staff were amazing very attentative. I will be going for my birthday in July. Brilliant venue, brilliant staff, brilliant food!!

  • 4
    « Regular Stop »

    Stay here more or less weekly to visit family in the area. I have now stayed in every type of bedroom they offer (economy, classic, annex and suite) and all have been a comfortable stay. the suite is definitely worth the upgrade! I can see on other reviews the comments about housekeeping and yes whilst there have been stays in past where it hasn't been 100% the rooms have never been Dirty! The staff are all Great, the food is lovely and price is more than fair! as things stand this is the only hotel I would stay in when I visit Norwich.

    « Below par »

    We stayed for a night in April 2016 after getting a deal online. Staff are friendly enough and helped with luggage. Room was nice for the money however if you had wanted an early night you would have had no chance as there was music blaring until midnight. Looked forward to breakfast in the morning but juice glasses were all smeared (took me 8 attempts to find a clean one), crockery was chipped and dirty. Cereal was in serving bowls that were uncovered so that put us off and staff filled up the juices with cheap carton juice. On the whole was disappointed, looked good but a let down. Won't be in a hurry to return.

    « Avoid staying here, though the food's quite good. »

    I had a poor experience when staying here as a solo business traveller on a Monday night. I'm posting this review on Trip Advisor because I've had no response to my email below, sent twice last week. Hello, I didn't have a good night at Oaklands last night, so I'm emailing to provide feedback. When I arrived to check-in yesterday evening, the girl behind the desk ignored me, studiously, for a full minute as she filled in some forms - a simple "Hello, won't keep you a minute" would have been a more pleasant welcome. I wanted to get an early night, but over and above the shouting and laughing of guests between 11pm and 11.30pm as the bar shut (is it not possible to ask bar guests to respect residents as they leave), there was loud banging from downstairs until well after midnight - it sounded as though large items of furniture were being thrown from one room to another, which made it impossible to sleep. At 6am this morning, the clock radio alarm next to my bed went off - very loudly. Surely this should be turned off as a default? Immediately following this, a steady flow of delivery lorries arrived, with men shouting and slamming doors right underneath my window - so it was impossible to get back to sleep. (Moreover, and because of the noise, I had had to keep the windows shut all night, which made the room uncomfortably hot.) So I got up to have a shower - which was just above cold, no matter how long I ran the water, so instead I ran a bath - and when I sat down, noticed a long curly hair on the tile next to my head - I've got a photo of it if you want to see it yourselves. So I promptly left, pretty disgusted - and very tired today, with a very busy day ahead. I look forward to hearing your thoughts. Kind regards,

    « Adequate and basic »

    Nice hotel but nothing special. All the usual inside the room and a pretty standard breakfast provided in the morning. A little bit out of the city so a taxi ride is needed if drinking. Nice and clean and worth a look if you want a decent place to stay.

    « Disappointing mixed experience »

    The first thing I would say is that every member of staff we spoke to were helpful and friendly. Things didn't start well as our room wasn't clean. It clearly hadn't been vacuumed, surfaces hadn't been polished, bed linen had old stains, crumbs found on tea tray and a general unclean feeling to the place. We initially saw housekeeping staff who vacuumed the room, but this didn't resolve the general unclean feeling of the room. Contacted reception who moved us to another room. After close inspection it was once again clear we were in an uncleaned room. The staff were open and honest that they were having issues with housekeeping, but it didn't really resolve the issues it was causing customers. Finally our third room change was to a suite which was much better, acceptable, but still not spotlessly clean. The room was well decorated with all the normal hotel facilities, but perhaps lacked the wow factor of one of the top rooms in the hotel. We had drinks before dinner in the bar which had a very fresh modern feel which I felt was a little out of keeping with the rest of the building. The extension and terrace has provided extra space, but as a result the garden has been cut in half. Service at dinner was great with a friendly and efficient waitress. The food was tasty and good value. After a good nights sleep in a comfy bed we went for breakfast. There was a good selection on offer, and again staff were friendly and efficient. Good quality sausages in the full English offering, scrambled egg looked a bit past its best, but I'm sure they would have made fresh if required. For the money paid through a deal, then we did get good value during our stay. The hotel has a very mixed use, trying to cater for weddings, events, entertainment evenings, parties and more, whilst perhaps overlooking the daily basics of providing fresh and clean rooms for customers. After having been a repeat customer over the past decade I would have to think seriously about returning.

    « Not such a great deal on reflection »

    Just back from staying at The Oaklands on a Black Friday deal which seemed a bargain. The stay started well, the afternoon tea was really good and cannot fault that. Was then shown to our room which seemed nice enough and clean. Went down to that bar in the afternoon as on Facebook it advertised Happy Hour from 5pm. This was also advertised on a leaflet in the bar. We asked the bar man what this included and he went off to check and said it was 2 for 1 cocktails which was great. Went to order another round and was told happy hour is not on Sunday's. Basically every time we went up we were told something different by each member of staff which was annoying and the start of a downward slope. Then went for dinner. In our package it said we got a 40 meal allowance so had looked on menu both online and in the room and chosen only to be told on arrival that it's only a set menu on a Sunday. When I questioned this as is wasn't mentioned either online or on the menu in the room the waitress shrugged her shoulders and said can I get you anything or not. Great customer service. The set menu only costed 15.95 for 3 courses too so impossible to get the £40.00 allowance we had paid for. Spoke to a manager to voice my concerns and was given a free bottle of prosecco which was nice of him but still felt as I didn't get a proper explanation. Then went to our room (number 21) which was like a sauna. Maybe because the window in the room wouldn't actually close at all so they put the heating up. Bed was comfy but due to heat could not sleep at all. Then had the delight of room service laughing and joking loudly outside our door at 7.30am. Would have mentioned this to reception if I had actually been asked if my stay was ok when I left but as I wasn't even asked decided to leave and just get out of there. On the whole the food was great even though I couldn't have what I wanted. The customer service on the other hand was awful and I feel this needs to be worked on. I would never stay there again but may be temped to go there for food as couldn't fault that at all.

    « 85th family birthday meal »

    Came here for my nans 85th birthday on a sat night and was awful the food was awful had a set menu the chips were overcooked and cold the coleslaw looked like it was about a month old. My hubby asked for plain chicken meal and got Cajun chicken which he doesn't like and same again with the chips and coleslaw. Told the manager to get the music turned down as didn't want to be listening to that while trying to talk to others in our party. Wouldn't rate this place at all.

    « Great Black Friday Deal »

    We took advantage of the Black Friday deal that was offered to us on email as we were on their mailing list. The offer was £68 and for that you got a double room with breakfast, afternoon tea and a bottle of prosecco, you also got a £40 voucher for using in the restaurant for dinner. On arrival we were checked in very quickly so we made our way to the bar and had a drink before taking our luggage to our room. Once we had dropped our luggage off we went back down to the restaurant for our afternoon tea which was plentiful, loads of lovely sandwiches and a plateful of cakes. We decided to have our bottle of prosecco with our afternoon tea which was very nice. Later that day my wife fell ill so when it came to the time we were due to have our dinner I went down to let them know we wouldn't be able to make dinner, I was offered room service for myself which I decided to have. I ordered the Piri piri chicken and a vanilla cheesecake for desert and went back to my room, a few minutes later a knock at the door and I was greeted by two young girls who had bought my dinner up to my room along with a pint of Guinness! Breakfast the next morning was fantastic and as I have said before I believe it's the best breakfast I have ever had at a hotel, you help yourself to all of the usual English breakfast items along with cereals, juices and pastries. I will definitely be staying at this hotel again in the future and I hope that next time my wife doesn't fall ill so we can enjoy the 80's night that sounded great from our room!!

    « It was..... Ok »

    Invited out by my father to meet for a spot of lunch here on a nice Saturday afternoon. We were seated quickly by a friendly member of staff but that's when it started to disappoint, we were brought menu's but never asked for our drinks, the place was empty and took about 15 minutes before they came back to see if we had decided, still no ask for drinks. My father had the carvery and myself had the cornflake chicken, the food was presented well, and the carvery was warm so always a good start. The food was just, alright, presented well, but nothing special. The staff were friendly but very inattentive. Was alright, wouldn't return as i'd rather eat somewhere else, but not overly bad.

    « Black Friday deal »

    We came here in 2012 for my birthday and really liked it,so when my husband got an e mail about the Black Friday deal we booked straight away. Arrived a little early and had a quick drink in the bar while they checked our room was ready as they had had problems with the cleaners saying all the rooms were cleaned but,apparently,they hadn't been. Nice double room,but I will say the bath wasn't the cleanest as it still had hairs in it left by other guests! Yuk!! I found that pretty gross. The bed was really comfy. We went down to afternoon tea and got two plates,one full of sandwiches and the other full of cakes and a couple of scones. Unfortunately,the sandwiches were just egg,tuna&cucumber and then a few turkey& husband doesn't like egg or tuna so he had the few turkey ones and I had the egg and the tuna ones,which,after a while I found really boring. Most afternoon teas offer a few different fillings,or let you choose what you would like. We also had a bottle of Prosecco and,eventually after asking twice,a pot of tea. We decided to just relax in our room after that because we felt quite full and we had been into Norwich shopping that morning. Unfortunately I then started to feel poorly and it got worse until I was sick,I couldn't go down for our evening meal so my husband cancelled the table. They did,however,bring him his meal to our room so at least he didn't miss out. I felt cold so got a blanket out of the cupboard but it was covered in hairs! Yuk again!!!! We were in room 1 which is directly above the bar,and there was an 80s disco going on which we could hear really clearly over the tv,but it finished at around midnight and I had a good nights sleep. We had breakfast in the morning as I was feeling a bit better,and that's really nice....full English on offer plus cereals,fruit,Danish pastries etc. Such a shame I was ill though as it spoiled the stay. The staff are really friendly and helpful,and I felt very welcome.

  • 5
    « Great stay »

    Stayed for one night Room was very nice and clean Food looked nice and tasty Staff very nice, helpful The afternoon tea,I was surprised by how much we got for the money Did the black Friday deal great value for money will be returning in the near future

    « A bit dissapointed in attitude to single female traveller »

    I stayed one night in the Oaklands Hotel in Norwich. It is just off a main through road, up a little lane and although the actual building is not pretty from the outside I was pleasantly surprised with the rooms. I had an economy double room which was certainly adequate for a single traveller. The bed was a double and the room was a bit on the snug side so I feel couples would be better booking a larger room. The bathroom was clean and toiletries were supplied. My room was on the 2nd floor and there is no lift so again bear this in mind if you struggle with stairs. There was a bowl of apples on each landing with instructions to 'Help yourself to fruit" which was a nice touch. It looks as though the hotel has had a refurb and certainly my room was certainly nice and the bathroom clean and bright. I ate in the hotel restaurant for dinner and breakfast and the dining room also looked fresh and welcoming. My issue came when the waitress choose a table to sit me at ... at the back of the dinning room well away from all the other guests - despite the fact that there were plenty of table in the body of the dinning room. As I have been travelling on my own for work for over 30 years this was extremely disappointing. I really thought that in 2016 hotel staff would be used to lone female travellers - as there is a lot of us. The waitress was actually going to sit me at the table with my back to the dinning room looking at a wall which I found totally unacceptable and moved the cutlery to the other side of the table to allow me to at least see my fellow dinners all be it they were a long way off. I didn't feel 'looked after' at dinner at all. Breakfast was slightly better where a different waitress told me to sit wherever I wanted - so I sat in the body of the resturaunt instead of the 'naughty corner'.

    « Good food. Friendly staff. »

    My brother and I each booked a single room and they were large enough. My brother and I are both pensioners and have some mobiility problems but the staff were more than willing to help in any way they could.

    « Good, even through the building works »

    Location is close to river and within five minutes of city centre. No lift but easy stairs to first floor and staff ready to carry luggage if required. No single supplements and rooms varied from adequate to good. A water leak (builders or exceptional rain) meant a room change (upgrade!). Problem with WI-Fi was corrected promptly. Bar, Breakfast and Dinner were all good and the staff were without exception helpful. Their ever smiling faces were a delight. The manager Lawrence never stopped looking to see who need assistance (staff) or serving (customers). His staff would not find a better mentor who was leading by example. I'll be back.

    « perfect for our family wedding stay »

    We stayed in the lodges. We had 3 suits in one building. They were equipped with all amenities with double beds and double sofa beds in each so plenty space for a family of 4. Breakfast ample and food in the restaurant was delicious.the staff were brilliant, they made us feel welcome. The wedding organisation was spot on. Well done to all the staff

    « Mother's Day »

    would just say don't bother, very disappointed at service! We were not looked after at all and after waiting for someone to take our dessert order for 20 minutes we paid and walked out! Also sent them and email week ago and they never had the courtesy to answer me! My advice don't go there when they are busy!

    « Comfy Charming Cheerful »

    Was unsure what to expect but booked hotel for one night to visit friends. Nicely set back from main road with a fairly spacious car park. Staff were charming friendly and helpful. Room was clean with a few minor niggles but soon sorted. There is a disco which is detailed on the website so if you are looking for a quiet time be aware of that. That being said it did not disrupt our visit. Had a fairly good nights sleep. Breakfast was included in the price and was good. Overall was stay was comfortable and felt relaxed. Woke up to sunshine too after a rainy night not sure how the staff managed that. Would definitely choose to stay here again and would recommend.

    « Too good to be.... »

    After staying in the suite a number of times but never eating there my partner and I booked a £75 deal which inc 2 course meal, bottle of wine and upgraded standard room to suite. The suite was clean, smart and cosy as always but sadly we were very let down by the quality of food. We had garlic bread to start which was fine but the chicken main was tasteless and a poorly presented piece of chicken which looked like it had been bashed before serving, the chips were bland, the coleslaw was the best part of the dish. For dessert I had the lemon creme brûlée which was very heavy rather than being light and fluffy, my partner had the caramel profiteroles which were very nice. The staff at the hotel are always very welcoming and helpful it is just a shame about the food letting the hotel down.

    « Fantastic Value »

    We got married here so know the hotel. We had a black Friday deal which was £69 for afternoon tea, 2 course evening meal, bottle of prosecco and bed and breakfast. It was excellent value and a very enjoyable stay. The room was very large and had everything required - including a Jacuzzi bath which was very relaxing. The only issue we had was we were right over the main bar and the music was exceptionally loud and seemed to get even louder after 11p.m so much so that it felt like the room was pounding. The music did stop at around 12,15. We are aware that this is a venue that has many functions including weddings, parties etc so not unexpected for there to be some noise. Not somewhere to stay for a quiet relaxing evening !!! The afternoon tea was very good have never seen so much choice on the macaroons and mini cakes, The only thing that disappointed was that the bread on the finger sandwiches was dry in places as if they had been left out for sometime before serving. The evening meal was very good quality - I had a very nice salmon and prawn dish The hubby had a very nice looking steak with a madeira sauce which he was gorgeous. The desserts were very nice although we could not eat them all due to being so full. After eventually getting some very good sleep we went down to breakfast which was excellent an extensive range of cereals, fruit, breads for toasting and a hot buffet with something for everyone. Finally I must say the staff were a credit to the establishment. The waitress even put up with hubbies sense of humour !!!

    « Just taken on the Best Western mantle »

    This Hotel is very nice and the staff once we got there were very helpful and our suite was lovely with a partial view over the River Yare. They have just joined the Best Western group, and in all honesty are not quite up to scratch yet. We tried phoning the day before our arrival to confirm our booking and arrange to book in early, but we could not get through to the Hotel, instead we were being redirected to someone who had no idea about working on reception. We eventually got through and arranged the early check in. On arrival the next day the girl who came to reception did not know how to book us I and we had to wait for someone else to come over and book us in. To be fair they did say that they had only just started with BWH and were not used to the computer system yet. Our suite was really nice and spacious with a toaster, ice bucket and a fridge, except the fridge was behind the settee so we could not access it. The bedroom was well appointed and the bathroom had a bath and separate shower. Unfortunately I could not turn the taps in the bath on as I have bad Arthritis in my fingers and thumbs, but I did manage to have a shower. Breakfast was really nice, they had Soya milk, which I prefer to normal and they also has a small selection of Danish pastries, which were warm so I had 2 of those and some cereal instead of a cooked breakfast. Again the staff were very pleasant and helpful. As they are so new to BWH there is no signage outside and they do not have the normal information book about the TV and phone. Also, I could only get Wifi I. The Hotel itself, not in the suite which is not attached to the Hotel. We did notice there is an outdoor swimming pool which was covered over which could be quite nice in the summer, thigh it is not very big.

  • 4
    « weddings »

    My son got married and had his reception here. The staff were brilliant and helped and advised throughout. The food and service could not be faulted. I totally recommend this venue to anybody looking for a wedding venue,

    « Comfy room shame about the shower »

    I was here on business allocated room 35 which was well appointed being 6-3" the shower was situated under the eaves and I was too tall to shower on the night of my stay there was a wedding reception my room on the second all I could here was boom boom boom into the early hours of Tuesday morning not good when you need your sleep to conduct your days business the hotel offer a very good selection of breakfast items fruits, juices, cold meats, cheeses, four types of bread preserves and the usual cooked items the downside for me I prefer my breakfast cooked to order not buffet style as all the items was only aired would I visit again probably not there's plenty of other good hotels in Norwich

    « Unexpected pleasure »

    My colleague booked us rooms at this hotel and it was a pleasant surprise to stay in a hotel with a bit of a difference; and in a good way. Much better than the standard hotel room, this one is full of character. Our rooms were in the lodges and were very spacious and comfortable. I found the staff very helpful and friendly and the price was attractive. Breakfast was a buffet and the food was varied and tasty. I will have no hesitation in staying here when I'm next in the area.

    « Check the cancellation policy before you book »

    I booked a room on-line 4 days ahead of going. My car unexpectedly broke down on the day of travel so I could not complete the journey from Stoke on Trent. I phoned the hotel immediately (10.20 am) to explain my dilemma and asked if I could transfer the booking to the following week after my car had been repaired. I was told that wasn't possible and that the cancellation policy was 48 hours notice - I would have to pay. I e-mailed the hotel the following day to express my disappointment, and point out that it is often the case that a booking can be cancelled up until lunchtime on the day of the reservation or transferred; but as yet I've had no e-mail reply or phone call. Unfortunately I still have to go to Norwich to work, but I will definitely not be booking this hotel; and will definitely check the cancellation policy of anywhere that I do book.

    « Comfortable »

    We stayed at this hotel on a special lazy Sunday deal. I was really impressed. The rooms are spacious and modern and the bed was so comfortable. The food was excellent and the staff were really friendly. The surrounding area was nice as it actually sits right next to the Nirfolk Broads. This is definitely a place to go back to. It wasn't too far from Norwich town centre. There is a lot of history here.


Venir à l'hôtel ...

Toutes les directions

Depuis : le centre-ville de Norwich, allez en direction de l'est sur l'A1242 depuis le centre-ville de Norwich. L'hôtel est situé sur la gauche, en face Girlings Lane.