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Best Western Plus Hotel University Inn,  Marion

4.0/5  - basé sur 136 notations.
2117 Marion Mount Gilead Road, 43302-8990, Marion, United States - Voir la carte
+1 740 389 1998 +1 740 389 2017

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
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Note des voyageurs TripAdvisor
Sur la base de 136 avis de voyageur
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Galerie photo :
Bienvenue au Best Western Plus University Inn, hôtel entièrement non fumeur et rénové situé à Marion, dans l'Ohio. Notre hôtel est idéalement situé à côté de l'US-23 et de la Route 95 dans le quartier des affaires de Marion ! Notre hôtel est à quelques minutes de nombreuses attractions locales comme la maison du Président Harding et le Mémorial de Harding, The Mysterious Revolving Ball et le Veterans Memorial Coliseum situé à la foire du comté de Marion. Pour nos voyageurs d'affaires, des entreprises comme Whirlpool Corporation, ConAgra Foods, US Yachiyo, Nucor Steel, POET, l'hôpital général de Marion et l'université d'État de l'Ohio sont à seulement quelques minutes. Notre salle de réunion de 59 m² est disponible pour répondre à vos besoins professionnels. Nous offrons également un nouveau centre de fitness ultramoderne, un petit déjeuner chaud complet et gratuit, une piscine intérieure et un bain bouillonnant, l'accès à Internet haut débit gratuit et un centre d'affaires. Les 60 chambres rénovées de notre hôtels offrent toutes matelas Serta®, télévision haute définition LCD 93 cm, four à micro-ondes et réfrigérateur, fer et planche à repasser, cafetière, sèche-cheveux, bureau et chaise longue. Que vous voyagiez pour les affaires ou les loisirs, notre aimable équipe est ici pour vous garantir un séjour aussi confortable qu'inoubliable !Réservez dès aujourd'hui et découvrez notre devise : « Vous entrez en tant que client, vous repartez en tant qu'ami » !

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Avis de nos clients

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Basé sur l'avis de 136 voyageurs
Certificate of Excellence
Très bon
En couple En couple 23
En famille En famille 45
Escapade entre amis Escapade entre amis 17
Professionnel Professionnel 26
Voyage solo Voyage solo 12
Rapport qualité / prix
Best Western Plus University Inn,Marion
  • 2
    « Frugality »

    Heat was off in room upon entry and room was a chilly 63 in late November. Room was clean and beds were comfy. The room was the only positive experience here. Lights are on timers so I ate breakfast in the dark in the designated area. They turned all of a sudden all at once minutes before I finished. "Hot" tub was dirty and cooler than your average bath water. Add to this that there were no towels in pool area and front seat clerk required convincing to give me a room towel as they were "not supposed to use room towels in the pool". As a paying guest why is this my burden to bear. Was charged at booking days prior to checking in and had to call to have charges reversed until I checked out. These owners seem to be conserving at the expense of their customers. Lights, heat, laundering/supplying towels, food offerings. Part of me feels sympathetic to the owners of this hotel in a seemingly struggling economic market. However my dollars likely would have served me better at a competing hotel. First impressions last and I would never stay here again nor would I recommend it to others.

    « Great Hotel in Marion »

    I enjoyed my stay here in this hotel, beds were comfortable, breakfast was good. Breakfast had many items in menu, including scrambled eggs and bacon or sausage etc. Overall it is nice and clean facility. I can recommend this hotel to my family and friends

    « rooms smell like sewer . »

    had a room where the heat didnt work. they told my company that the would not fix it and i needed to change rooms. room 203 smells so bad like sewer. the whole building smells like sewer. there wifi is corrupt had problems with my phone and computer after staying here

    « Good choice in Marion. »

    This was my first visit to this property since the motel was a Super 8, many years ago. The Best Western rate was just too high. This month, while still not a great deal, the price is at least compatible to the other hotels in town. While $89.99 per night is still a bit steep for the offering and the area, I gave it a shot. Since the days of the Super 8, the property has been heavily renovated. Only trace of the Super 8 is the smaller rooms with sink being outside the toilet / tub area. Room and hotel are very clean and well kept. I checked in on a Saturday evening for a multi-night stay, front desk clerk said breakfast goes to 10am, he left the part out that its 10am on Sunday's only, It ended at 9am on weekdays which I missed breakfast on Monday. The hot breakfast was okay, not exceptional. The hotel is just east of US-23, Within walking distance of the hotel is a Meijer Gas station / convenient store and a Stake n' Shake restaurant. The Meijer Super Center is located behind the hotel, for those who don't know, Meijer is similar to Wal-Mart, sells just about everything you need, including food. I had no issues during my stay at this hotel, and I will consider staying here again depending on the rates.

    « What makes a Best Western "Plus"? »

    I'm not sure what makes a Best Western a ?plus,? but the Best Western Plus in Marion, Ohio looks about the same as any number of Best Westerns (without the ?plus?) in which we've stayed. Perhaps the furniture may be a bit more modern, but I'm not sure. However, this hotel has good accommodations for the handicapped. The roll-in shower is very large, allowing free movement for a handicapped person to move around with the necessary equipment. Unfortunately, the additional space in the bathroom and shower is at the expense of the bedroom. There is insufficient space to get a wheel-chair between the (very comfortable, by the way, pillow top king-sized) bed and the furniture unit which houses the refrigerator, microwave and dresser drawers. The wheel-chair must be collapsed and moved to the other side of the room, and then re-opened for the guest to sit in. The guest must also be able to get to the other side of the room, perhaps using a walker, or be confined to a very small area on the door side of the bed. The breakfast provided is about like many other BW facilities, including the waffle machine. Eggs and bacon or sausage are also provided every day, but on Fridays and Sundays, biscuits and excellent sausage gravy are added. The housekeeping staff do an excellent job, and are very helpful. Our room had apparently recently had the tile floor in the bathroom re-grouted, but the contractor just walked away and left the excess grout. It looked very dirty, but it was only grout. The housekeeping staff and maintenance staff cleaned up the mess as well as they could, and made it very usable. Hopefully, the contractor will be called back to finish his job. Staff at the front desk are also very helpful. I apparently had some sort of conflict between the wi-fi and the search engine I was using. The front desk staff tried to help me resolve it, but it was beyond their expertise. I can recommend this facility to travelers, but I still am curious about what makes a Best Western a "Plus."

    « Great quick stay »

    Nice convenient, clean friendly great breakfast! nice and simple! :) Rooms were clean, bright and I loved the height of the beds! The wifi was a little iffy, I couldn't connect my iPad but no biggie.:)

    « was comfortable »

    Got into town about 3p.m. Checked into my room. Was very nice, clean and well stocked. The staff was very nice and friendly. It was nice since the night before my room lacked something. There was everything I needed for a pleasant stay. The breakfast was great. Had nice variety of things for breakfast. The coffee was pretty good. I usually get coffee that tastes like it had been brewed for a while and has that bitter taste. This stuff was great!

    « Air Force reunion. »

    We don't usually stay at a Best Western our host made the reservations.But we were pleasantly surprised.The hotel was nice and clean.The staff made our stay more than welcomed. The only thing we would complaint about is that the place does need some updating. Great location-close to everything.

    « worst managed hotel I have stayed at »

    Management would not redeem Best Western Travel Certificate. Front desk unable to transfer calls to room. Hotel was dirty--people in our group checked into dirty rooms. Front desk staff does not like the management so will not do anything to help. Our group stayed during the hotel's busiest week--The Little Brown Jug.

    « Great stay »

    Wonderful hotel and staff!! Clean room and very comfy bed!! Would recommend this hotel to anyone staying in the Marion, OH area.. I have nothing negative to say about this hotel. It's really difficult to come up with 200 characters..

  • 2
    « How not to get your room cleaned »

    This is our second stay at this hotel in the last six weeks. In July, we stayed two nights. This time (Labor Day weekend), we are staying three nights. On both stays, our room was not cleaned. On both occasions, we left our room the morning after our first night's stay at about 10:15 am and returned between 4 and 5 pm. Neither time was the "do not disturb" sign left on the door. On both occasions, we returned to the room and it had not been touched by housekeeping--and housekeeping was already gone. We had to empty our own trash, make our beds and take our towels to the front desk to get clean ones. I could perhaps forgive one instance, but twice is unacceptable --especially when the manager, during check-in, specifically asked if I wanted housekeeping during our stay and I said YES. I've never been asked before if we wanted housekeeping when checking into a hotel--but if you ask me and I say "yes," then my room had better be cleaned when I return! We have one more night to stay and I will be speaking to the manager in the morning. I don't pay for a hotel room expecting to clean my own room. We stayed here this time because we had a $50 gift card we had earned and I wanted to use it. I'm not sure we'll stay another time! To be fair, the hotel is clean, the beds are comfortable and the staff has been nice. The indoor pool is not heated, making it too chilly to swim. Haven't utilized the free breakfast. Also, the pizza boxes I left in the vending area last night were still there this evening (24 hours later). It appears there are some issues that need resolved, especially with housekeeping. We come to Marion every 4-6 weeks and will most likely be taking our business elsewhere.

    « A good choice but inconsistent »

    Booked roon after checking it out on line. The hotel looked like it got a very good remodeling. The room was very clean and comfortable. It was also quiet and the staff was friendly. The breakfast was your standard motel breakfast. Unfortunately the pool area lacked. The whirlpool lacked any powerful jets and the temp was not hot enough. Also there were no clean towels at the pool. The chlorine was a bit much in the pool also. The room shower lacked pressure and I could see through my washcloth. It is a good motel but it could be better.

    « Good value »

    The beds were very comfortable but placed very high which could be a problem for shorter individuals. My mother-in-law is only 4'9"and is 82-so it was challenging for her to get in. Otherwise the location is good. Breakfast was the usual fare but nice to have.

    « Nicely remodeled »

    We had a good stay at this hotel. The rooms looked great and had a refrig and microwave. The best part was the comfort of the bed--great mattress! The A/C ran extremely cold and it was hard to control the temp--we actually turned it off for awhile to warm up. I like a cold room though so that was just fine with me. The only thing I didn't like was the smell in the hallway. It was musty smelling. With such nice rooms, the hallways spoiled a perfect 5 rating. The location was good, right off the interstate. They also offer breakfast but we left so early we didn't get to try it.

    « Stay was very nice. »

    I would recommend this hotel to anyone. Our stay was excellent. The staff worked hard to make our stay very comfortable. The price of the hotel was extremely wonderful especially due to the fact that the hotel had everything to offer, like a pool, a fitness center, a variety of food for our morning breakfast, in which I would say was very tasty. Thank you for making our experience at Best Western great.

    « G8T rest! »

    Good rest. Great beds. Cozy and clean. The service was great. Breakfast was fast and hot. I highly recommend it for weary travelers. The price was perfect. It is a place I stayed a year ago and the place was g8t them too! I am impressed by the quality and after a year !!

    « Family Birthday »

    Good quality room and décor - overpriced for this town and number of hotels available in the area. Had to wait at front desk for check-in. Tried to call my daughter's room several times and the phone was not working

    « Grand Week-End »

    This was a great motel/hotel, breakfast area large, elevator near lobby. many places to eat near by, gas station on one corner, car wash across street .On corner right off State Route 23 & State route 95

    « Excellent Service and Quality »

    The staff was super friendly and helpful. Room was clean and hotel was very well kept. Only thing that could have made this hotel better would be if they kept water stocked all day like they do their coffee. Other than that, absolutely no complaints!

    « Great stay! »

    We traveled to Marion for our son's national SCTP tournament and booked our room online. After a hot day outside, we needed a clean, efficient, hassle-free room to return to and we were not disappointed. We enjoyed the breakfast each morning, made use of the gym and pool, and all with ease. Fresh towels, courteous staff, and overall air of efficiency. Very well run hotel. For the price point you can't beat it. Would confidently recommend.

  • 4
    « Above Average »

    The pool could have been heated or heated more than it was, as well as the hot tub rather low temp and not much jet pressure. The control for the hot tub was on the other side of pool area and it was just on/off.

    « Wow, they still have bed bugs. »

    Not only does this hotel smell bad but I found two dead bed bugs and blood spots on the sheets of the pull out couch. This was in the jacuzzi sweet so I can only imagine what the other rooms were like. The manager downplayed it and no refund was even given. I will not make the mistake of staying here again.

    « Great Sray »

    In town for a baseball tournament and stay was great. Clean room. Comfortable bed and WiFi and HBO at the ready. Was easy access to games and to food in the area. Breakfast was basic but good. Overall a good stay and would recommend if in the area.

    « Aweful »

    If you are a group looking to stay here I would suggest you stay away. Two months ago I called and block off 20 rooms for my softball team. We are schedule to play our national tournament here. The sales manager sets up the rooms for me. Sends me details I then have to sign and fax back to her. That's all taken care of. Well I get a phone call from. The gm. He says you have a reservation for July but we no longer have rooms available. He gives me no reason why I lost my rooms just that they are now unavailable. We are now scrambling to find a place to stay. Looks like we will have to stay about an hour away from our event. I have never had issues like this before but I guess that's how Best western plus likes to treat their customers. Botto, line stay away from this hotel.

    « Comfy beds! »

    A very nice hotel especially for being in Marion. The beds are super comfortable and the staff was pretty nice. Had a couple issues of one that didn't seem pleased to help me when my keys weren't working (which happened every day I stayed) but the majority of all of them were very nice. The lady down in breakfast was super sweet. And Raj was super nice as well. Housekeeping missed some things in my room (found some candy wrapper in the drawer) but that's to be expected and it was really just one wrapper so not a big deal at all and they definitely made sure I had everything I needed. I'll definitely come back in the future it was a nice stay for the short time I was here visiting family.

    « my Thanksgiving 2015 »

    My stay was great it was a wonderful thanksgiving because we went to Ohio to spend Thanksgiving with my daughter.,the spa was great the pool could have been a little warmer, but overall our stay was great.

    « Once was Enough »

    The owners are trying, but they have far to go before they sleep. The property has been renovated, fresh paint, new carpet, nice furnishings. The bed was very comfortable. However, the negatives ourweigh the positives: 1) Very poor water pressure on the second and third floors 2) Smells - Cigarette smoke is getting into my second floor room somehow 3) Smells - In the afternoons the smell of sewage is everywhere 4) Breakfast - Variety was OK, quality was VERY poor 5) Staff - Attitude is overall harried and grumpy. Its as though having people stay in the hotel is a nuisance to them.

    « Quick overnight stay. »

    Really nice updated hotel. We stopped overnight while traveling and room was clean, bed comfortable and very quiet. Reasonable price. Easy off and on the highway. Lots of restaurants, gas stations close by.

    « Nice hotel for a quick stay »

    I was in the area to take care of family business and this hotel was pretty nice to stay in. The front desk clerk was very friendly and suggested several local restaurants for dinner. Breakfast was ok for the most part considering that the hotel offered hot food. The hotel had indoor pool and I wish I could have brought my bathing suit to relax. It had a fitness center too but I didn't use it. My room was comfortable so no complaints there.

    « What a joy! »

    After outrunning rain for two days in the Carolina.... It was heaven to find this hotel.. For a very reasonable price, we found this clean and fresh spot. Great mattress and pillows. Slept like a dream . The previous night our hotel was pretty gross , so high standards of cleanliness are so appreciated. The pool is sweet and the hotel is quiet.

  • 1
    « Blood spots on the sheets from bed bugs were found by myself in October of 2014. »

    Blood spots on the sheets from bed bugs were found by myself in October of 2014. I was horrified. I was already aware of the hotel's bed bugs and town's problem with bedbugs the previous year before, however, now the hotel was a Best Western under new management so I felt it was safe to stay there. The blood spots on the sheets was just the beginning, there were other issues with my room but I did not come across any bedbugs, thank God. Management apologized and gave me a voucher for the same amount of nights stay. I used that voucher just this past month, 9-3-15 through 9-7-15. Upon arrival, I had paid to upgrade to a Jacuzzi suite room, the mini-fridge in the room was broken (I had groceries). I called the front desk and let her know, she apologized and said this was unacceptable (I had informed the staff of my last stay so they were really trying to make sure things were right.) The staff member said they would switch the refrigerator in my room, as I had already unloaded everything and did not want to load it all back up so late at night. As I said the staff were kind. As I was waiting I went into the bathroom and noticed a hair in the tub. Yuck, I thought, well then I saw another one on the other end of the tub. Sigh, now I know I'm going to have to ask to switch rooms anyway. We go to a room down the hall. We enter, I look at the bathroom and again point out to the staff the hair on the side of the shower. She apologizes and says this is unacceptable and says we should switch floors because it is probably the same person cleaning. I am keeping my cool because she is so nice but I am extremely exhausted by now and very disgusted. We enter the suite with the Jacuzzi tub now with the extended area as she had offered me this room to try to make it right. I am ready to give up and so I am really hoping not to find anything. I take a quick look, tell her it will be fine and proceed to try to unpack a bit. I go to the restroom when she leaves and yes, as I am sitting on the toilette I see between the grout lines in the tile a dead, red crab looking bug. I couldn't breath. I called and so then she sends the manager up. He sees it and says it is not a bed bug. (but apparently sees nothing wrong with there being a bug in my room). I'm having trouble believing this is all taking place. Since I had used a voucher I knew I could not ask for my money back and go somewhere else. I tried to compromise and told myself at least the bug was dead. The next night my cousin stayed with me and when we pulled out the sleeper sofa in the top suite of the Marion OH Best Western Hotel the dead bug you see below was on the sheets. They said I wouldn't have to pay for the upgraded room. Are you kidding? I am freaking out and my poor cousin in now afraid she is going to take bedbugs back with her. (even though the bug is dead) Well, because this is a franchise and has changed hands the owner's in Marion doesn't want to deal with me unless I am willing to accept a full 4 nights voucher from them to stay there again. Obviously, I explained I do not want to ever stay there again. Also, because the Main Best Western office will not deal with my complaint because it is a franchise, I was given a voucher for one night's stay at Best Western. All I was asking was the full reimbursement of the 4 nights stay. I believe that was more than fair. I did not want to risk getting the cleaning staff at the hotel in trouble by making a big fuss out of the whole thing, which is what it came to now because the Best Western failed to address my complaint with decent customer service. Company's that franchise out under their name need to be held accountable when a business owner buys into their name and provides less than acceptable accommodations and/or treats their customer unfairly. I stayed at a Best Western in 2014 trusting that because it was a franchise it would be bed bug free, even though I knew it had been a problem before it became a Best Western a year earlier. I came back in 2015 to give that Best Western another chance. It failed again and I paid the price by going through this enormous experience and taking the time to type this entire story so that you know how Best Western deals with it's customer's and also so you know not to stay at the one in Marion because this bug was in the bed and looked like the other one that was in the bathroom. Then again, if you stay there and bring bedbugs back home you could sue and that may possibly get their attention. God knows, being kind didn't, as they blew me off obviously, tired of dealing with me and since I wasn't threatening to sue they didn't really bother to listen and respond appropriately as a business should. So here we are and you guys can't sue me for slander because it is all the truth.

    « Excellent Value »

    We have been using this hotel for a few years and it always offers excellent value and is a very conveniently located hotel just minutes off the highway. Great restaurants nearby and notable staff commitment to serving their guests. Even though the hotel was booked to capacity the service was excellent and the staff were helpful when called upon.

    « 9/23/15 Absolutely Wonderful »

    Beautiful room. Great beds and pillows. The room was extremely clean and the decor was pleasant. The staff was very helpful and friendly. Good breakfast. I recommend this hotel to everyone traveling through Marion.

    « Hospitality »

    Customer Service was awesome. The staff was awesome making sure everything was great. Lisa was apologetic that it wouldn't print out my receipt that I paid in full with cash. I am just waiting for it to come to my email.

    « Great place, great value! »

    We needed a place to stay the other night after my husband sprayed some chemicals inside the house that made it hard to breathe. This hotel was great at getting us in ASAP. Very accommodating staff, really nicely updated hotel, and a decent breakfast. I doubt we'll need to stay again since it's in the same town we live in, but if something ever happened again, this would be our first choice.


Venir à l'hôtel ...

Toutes les directions

Depuis : le sud. Prenez la direction du sud sur l'OH-100 S/OH-19 S/OH-4 S/N Sandusky Av. vers Melcher Boulevard. Continuez à suivre North Sandusky Avenue. Continuez sur l'OH-98 S. Tournez à droite sur l'OH-95 W/Marion-Mt. Gilead Road. Le Best Western Plus University Inn se trouve sur la gauche.

Depuis : le nord. US-23 N/Columbus Pike. Continuez à suivre l'US-23 North. Prenez la sortie de l'OH-95 vers Marion/Mt. Gilead. Tournez à droite sur l'OH-95 E/Marion-Mt. Gilead Road. Le Best Western Plus University Inn sera sur la droite.

Depuis : l'ouest. Prenez la direction du sud-ouest sur l'I-71 South vers la sortie 151. Prenez la sortie 151 pour l'OH-95 en direction de Mt. Gilead/Fredericktown....

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