SureStay Hotel by Best Western Lincoln, Lincoln

This hotel was not what you expect for a SureStay by Best Western at best it was a bad Motel 6. It was decorated to look like a SureStay by Best Western but the over all quality was very poor. They had another guest check me in and he didn't know what to do. I recommend you stay far away for this SureStay by Best Western.

Aparna Rao, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for your review online and feel sorry for not living up to your expectations and we would strive hard to serve you better on your next visit to Lincoln.

Wouldn't change a thing about our stay. It exceeded our expectations. Newly remodeled and modern. Clean. Bed was very comfortable. Staff was helpful and friendly. Pack N Go breakfast was great. Will definitely use again. Well worth the price.

Unassuming on the outside but very cozy and comfortable on the inside. Rooms were surprisingly spacious as several rooms have been expanded. Very nice drive up motor inn. Only suggestion would be a larger TV as the TV was a little small. Staff was very friendly and the location was conveniently located near the freeway as well as a Casey's and several restaurants within a miles drive.

Went to check in after I made reservations a month in advance. Once we got there the owner said she wouldn't honor the price that it was booked for but was willing to give a room for double the price that we had already booked it for and was charged. Needless to say we walked out.

Surestay Lincoln, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for your review and we apologize for the inconvenience caused. Would try to serve you better on your next visit. Management

We had 3 cats with us and being able to park directly in front of the room helped. Clean and the room was a suite. If you're looking for a pet friendly place to stay this is a great place. Make sure you are a responsible pet owner. So they continue to let pets stay. Pet fee wasn't bad.

Pretty dated motor inn that needs some TLC. Outside doors, so a little loud, even though only a handful of people staying. Rooms are large. Beds felt like they were quality mattresses, but well worn and need of replacing. Room was clean. Friendly front desk staff, but very slow checkin. Should have read the reviews before booking. Expensive for what you get.

This facility was run down on the outside and frankly the inside wasn't too much better. Reasonably clean inside but not what you would expect for a $100 room. It seem to be more like a $39 place. This goes to show you that more money doesn't always mean a good experience.

We were pleasantly surprised by the hotel. It is actually a motel. This was the first time we stayed at Surestay. The room was actually a suite. There was a true separation between the living room and the bedroom. We were concerned about road noise since the hotel sits on a main road. It was actually very quiet. The bed was quite comfortable and the shower felt great. There was plenty of hot water. The breakfast was a grab and go.

I booked this hotel the week before arriving, and only chose it as a result of Lincoln and Beatrice being near capacity the weekend we arrived. The interior of the room was not very appealing. The sheets had rust stains, the couch had a hole in the side of it and the room did not appeared to be vacuumed for a while. The bathroom was not well kept. There was a dark film around the tub, the shower curtain and the toilet handle was loose and needed to be held for there to be a flush. If the hotel were to be the cheapest, I would stay in a pinch, otherwise I would stay elsewhere.

Rooms are very clean and up to date and the wifi works great. No complains other than quite a bit of construction material in parking lot. For the price a great value. The staff are very friendly and helpful.

The lady at the desk was very friendly to my husband and we got our room pretty quick and everything was nice and comfortable for the long journey me and my husband had for us. So it was a very nice and calm experience. Very easy for breakfast and very nice enviroment.

They have painted the exterior fairly nicely but the surrounding area is mostly light industry and retail. I got a very large 2 queen bed suite. It was clean and because the windows are small and high, i was not bothered by road noise. Also the dogs couldn't be watching anything going on outside, so never barked.

No complaints! The primary thing we look for is cleanliness and this place was clean. The room was very reasonably priced. We would stay here again. The staff was friendly and accommodating. Our dog slept well too!

Surestay Lincoln, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for your valuable feedback and we are glad to hear that we lived up to your expectations. Thank you for your business. Would love to see you again on your next visit to Lincoln.

After making the NON REFUNDABLE reservation through Best Western website we arrive and ask for a room overlooking the parking lot so we can keep an eye on our vehicle. The front desk clerk dropped the dirty sheets and towels in the lobby and proceeded to the desk to check us in....That was nasty..... She increased the price of the room by $20.00 to accommodate our request. We stepped into the room to find dirty Q-tips on the floor and sticky coco-cola residue on the desk. The double pane windows did help keep the road noise down, but since they had not been cleaned this year, you couldn't see out of them...so much for a parking lot view. I didn't know this was a pet friendly hotel until after I arrived, so the stench of pet urine in the room was another surprise. The sheets were clean but the bed covers smelled like bad body odor....couldn't wait to leave. Didn't see the Prison 3 blocks up the road when we drove there as it was dark, but we sure saw it on the the way out to HWY 80.

Surestay Lincoln, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for writing us a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4024774488. Sincerely, The management.

My husband, dog, I planned to stay a night on a road trip. A giant snow storm in Wyoming kept us here for 3 nights total. Best Western Sure stay reports their pet policy is $10 per pet up to 80lbs, per day. This particular location asked to charge me $20. At first it was stated this was due to the dogs weight (60lbs), and then stated this was a change in policy that had just not been updated online yet. They did end up charging me the appropriate price after I pointed out that l wasn't the stated policy. Front desk is not attended so you have to call or go ring the bell if you need something. Often they told us they'd bring what we needed to the room and never did. Overall met expectations for a budget highway motel. Clean rooms. These were my only two complaints for the entire stay.

Surestay Lincoln, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4024774488. Thank you again for taking the time in giving us your feedback.

nice place older but clean and very comfortable . the staff is very helpful. it is easy to find this place .gas and some shopping are close by with easy access to the interstate. just a very nice place to stay.

Surestay Lincoln, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for writing us a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4024774488. Thank you again for taking the time to give us your feedback.

Staff at Bestwestern were professional and polite. Room are clean comfortable, plenty of surroundings for restraunts, some restaurants are walking distance, or a 5 minute drive . Also Their some older establishments that were interesting to walk through.

Surestay Lincoln, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for writing us a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4024774488. Thank you again for taking the time to give us your feedback.

First the good news. The bed was clean and comfortable. The bathroom was pretty clean. Carpet was newer looking. It looks like they have tried to make improvements over the years. No hot breakfast because of covid (and we understand that) so instead they did provide a nice sack grab and go breakfast with mini muffins, granola bar, a mandarin orange, a small apple and a bottle of water. Parking lot is well lit. The bad news: Hair dryer was broken. Dead bold on the door did not go into the door frame so you couldn't use the dead bolt. The bathroom fan didn't work and there were a couple of holes in he tub like someone drilled into it. The Sure Stay is on a very busy noisy road. If I had not brought my white noise machine along, I don't think I would have slept. At check out there was no one there, just a basket for your key so we couldn't tell anyone about the problems.

Surestay Lincoln, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for writing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4024774488. Sincerely, The Management.

We needed a place to stay when vacation reroute turned a 2 day trip into 3... Had to search for an employee in order to check in (rang bell - called phone # 4 times = 20+ minutes) employees were nice. Nice large room - was clean - slightly updated. Bright parking lot. Tiny TV, lukewarm shower did not drain - lots of room/road noise, Wi-Fi barely worked. Not terribly impressed - room price should have been more in $50 range - not $70+

The rooms were nice with a lot more space than I was expecting and the service was great. Stayed one night with my 3 sons. Breakfast was bag and go and included muffins, an apple and water. I would stay here again on a future trip.

On a road trip from California to Cleveland, Ohio. I stopped at. I got here at about 1 a.m. The location was safe the rooms were good. And the owners gave amazing customer service even when I had booked the wrong day online. I worked at a hotel before and I was impressed, so I recommend it.