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Best Western Plus Fergus Hotel,  Fergus

4.5/5  - basé sur 166 notations.
830 Saint David Street N, N1M 2L2, Fergus, Canada - Voir la carte
+1 519 843 2100

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Coffre-fort
    Coffre-fort
Note des voyageurs TripAdvisor
Sur la base de 166 avis de voyageur
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Nous vous accueillons à bras ouverts à Fergus, Ontario autrefois appelée Little Falls. Le Best Western Plus Fergus Hotel est un hôtel 3 diamants situé dans la ville historique de Fergus, à quelques minutes seulement de la superbe rivière Grand, une attraction à ne pas manquer ! Notre tout nouvel hôtel de Fergus propose un salon et spa de luxe sur place, un petit déjeuner complet, chaud et gratuit, une blanchisserie réservée aux clients de l'hôtel, un centre de fitness et un ensemble de chambres incluant des suites avec canapé-lit et des chambres accessibles aux personnes à mobilité réduite ! Si vous cherchez un environnement agréable, abordable et confortable, nous avons la chambre qu'il vous faut. Nos chambres incluent toutes télévision LED 99 cm chaînes câblées, four à micro-ondes, mini-réfrigérateur, grand bureau et accès gratuit à Internet haut débit. Un centre d'affaires est également à la disposition de nos clients, 24 heures sur 24, 7 jours sur 7. Si vous voyagez pour les loisirs, faites une promenade autoguidée et laissez nos cartes Artisan vous guider dans les rues de Fergus et pour découvrir cette ville agréable. Aimez-vous les festivals ? Ils sont nombreux ici, en particulier le festival écossais/Highland Games, toujours un grand succès ! Amateur de sport, ou en ville pour un tournoi ? Venez découvrir le Centre Wellington Community Sportsplex, qui accueille de nombreux événements sportifs et tournois. Fergus est également une ville très artistique. Ne manquez pas non plus Elora Gorge, ainsi que les machines à sous à quelques minutes !Veuillez noter que nous n'acceptons pas plus de 4 personnes par chambre, enfants inclus. Renseignez-vous auprès de l'excellent personnel de la réception pour plus d'informations sur quoi voir, oùmanger et faire les magasins ! Nous sommes à quelques minutes du Grand théâtre de Fergus, du musée du Comté de Wellington et du site protégé du lac Belwood !Passez un excellent séjour !

Voir les tarifs et les disponibilités

Arrivée le
Départ le
 
Chambre
Chambre 1
Adultes
Enfants

Avis de nos clients


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Basé sur l'avis de 166 voyageurs
Certificate of Excellence
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
108
Très bon
 
35
Moyen
 
9
Médiocre
 
8
Horrible
 
6
En couple En couple 49
En famille En famille 55
Escapade entre amis Escapade entre amis 12
Professionnel Professionnel 39
Voyage solo Voyage solo 6
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix
Best Western Plus Fergus Hotel,Fergus
  • 5
    « Surprisingly great stay »

    Rooms and the rest of the hotel were spotless. Very clean and comfortable. Well appointed. Polite service. Rooms were spacious. Travelling alone I immediately felt at ease here. Decent breakfast options in the morning and very good coffee.

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Kalespey, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 519-843-2100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jins Paul Front Office Manager Best Western Plus Fergus Hotel

    5
    « Excellent stay »

    Excellent hotel with extremely cleanliness. Front desk staff is very friendly and welcoming. Breakfast area is spacious and one of the best in a Hampton I have experienced. Fresh fruit (strawberries, blueberries, oranges...), scrambled eggs, yogurt and even granola. :) in addition to all the other hot and cold items. Staff was very cooperative and quick. Will definitely stay here again when visiting the area, and would recommend to others.

    5
    « Best Western stay »

    It was a great experience, would recommend to stay here; majorly liked because of the fresh and wide variety of breakfast, the best omelette I ever had; friendly and polite staff. Nick and Rishu were very helpful with everything.

    5
    « Good over night stay »

    Staff was helpful and friendly with our check in and out. The room was quiet, clean and the bed was very comfortable. Breakfast was the usual continental with hot and cold items. There is a Tim Horton's (for those that need their Tim's) right next to the hotel entrance.

    4
    « Love BW »

    Standard Best Western hospitality, gives you a solid and clean hotel room with a comfy bed and cheerful staff to greet you. The bed was comfy as were the pillows. Just check the heat level before you go to sleep - it works really well when you remember to set the perfect temp for you. Love us our Best Western stays!

    4
    « Great and comfortable stay »

    Room was clean, well appointed (including microwave), comfortable beds, very attentive staff (special mention to Manish from the front desk), free parking and basic breakfast included. We stayed over Christmas and hotel was giving to guests a nice chocolate box (Lindt!!!) as a gift at the time. This was very kind! Ideal location to explore some villages of "real Canada" (i.e. not big metropolis) such as the beautiful Elora. If the hotel had a swimming pool we would give 5 stars.

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Guest, Thank you for your complimentary review of the Best Western Plus Fergus hotel. We are pleased that you enjoyed our hotel services, as well as, our unbeatable location and are thrilled that our associates and facility were able to exceed your expectations. We appreciate the time and effort in sharing your experiences because our focus is on the guest and providing the best experience for them. I will be sure to share your comments with my guest services team. I hope we will have the pleasure of serving you again in the near future.

    5
    « Sweet »

    Very cozy and clean The staff was very helpful and kind.. The only thing would be if they had an evening "bar" we were there for New Year's eve.. spent the eve in Elora and came back before count down - and nothing was happening at the Hotel.

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Guest, Thank you for your complimentary review of the Best Western Plus Fergus hotel. We are always happy to hear our guests say that they appreciated the amenities of our hotel. It is always nice to hear how well our guests are treated by our associates and we focus on training them to provide each guest with an exceptional stay. Being located in a very small town, we usually don't have much activities in Fergus for New year's eve. But there are always numerous fun filled activities in Elora, and this year because of the weather issues, they had to cut down lot of activities. Even though we don't have a restaurant/bar on site, there are various options available in the down town which is a few minutes drive from the hotel. Thank you again for your valuable feedback, we do appreciate your continued patronage, and look forward to serving you more in the future.

    2
    « Puppy woes »

    We called the 1888 number and were told that bringing our dogs was ok. When we got there, the dogs were not allowed. Rather than letting us know that we would need to find alternative arrangements for the following night, they allowed the dogs in, and then sprang on us at noon the next day, right before we had to go to a funeral viewing, that we couldn't leave one of them in the room. We had our pup in the car, in below zero temps, because we had NO WHERE else to put her. We had to scramble between viewings to find another hotel and get checked out. On the plus side, the staff themselves were nice and didn't charge us for the late checkout. I just don't like how the whole thing was handled. And whoever mans the toll free number should have KNOWN that this location is NOT pet friendly.

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Serena, The management of the Best Western Plus Fergus hotel was distressed to read your review and would like to appreciate you taking the time to review our hotel. We regret that you had a confusion regarding our pet policy with the 1888 number. But we breached our policy and tried to accommodate you to take care of your situation. After doing so much from our end, I was rather very disappointed to read the wrong information you have posted about what we did. As soon as we realized that you had a dog in the room, we had clearly mentioned about our pet policy and asked you to either leave the dog in the car or to find alternate accommodations. Since you were leaving for a funeral and your husband was resting in the room, you asked us time until you get back and we agreed to it. That never happened and when we saw dogs in both of the rooms that you had, we asked you to find alternate accommodations the next day. Trying to accommodate you as much as we can, we neither put any charges on you nor charged for a late evening check out. As you have mentioned, we didn't let the dogs in and had clearly asked to find alternate arrangements. Also, we didn't sprang on you, we had talked to you the next day morning and gave you enough time to make the switch. Exceptional service is what we strive for here and it is always my priority to ensure guests' needs are met and satisfied. It saddens me that you did not receive the caliber of service we are known for. We would hope that the many positive reviews posted on TripAdvisor would be a testament to our commitment to providing excellent service and would like to assure any future guests that, although we are a business, we do realize that the key to us being a successful business is through providing each of our guests with a wonderful stay. Thank you again for taking the time to comment on our hotel. We do appreciate your continued patronage, and look forward to serving you more in the future.

    5
    « very pleased »

    It was a rainy cold november afternoon. The entrance to the hotel was very inviting- a quick check-in and up to our elegant clean room, I turned down the sheets for a nap and luxuriated in the comfortable bed with lots of fresh smelling cuddly pillows loved our stay

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to leave such a complimentary review of the Best Western Plus Fergus hotel. We are pleased you enjoyed your stay with us, and found our services to be helpful and useful. We are always striving to do our best for our guests and your experience will ensure that we are on the right track. I hope we will have the pleasure of serving you again in the near future.

    5
    « Great Suite Hotel »

    Fabulous staff that went out of their way to make sure we were comfortable. Very clean, spacious suites with great ammenities. Loved being offered a bottle of water after travelling at check in. Great help yourself breakfast, the eggs were actually very tasty and hot.

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Guest, We are thrilled to hear that you enjoyed your recent stay at the Best Western Plus Fergus hotel and would like to thank you for leaving such a glowing review. It is always nice to hear how well our guests are treated by our associates and we focus on training them to provide each guest with an exceptional stay. We are always happy to hear our guests say that they appreciated the amenities of our hotel and strive to provide our guests with an extraordinary experience, we are pleased to have the opportunity to do that for you. Thank you again for your kind words and we hope to have the opportunity to welcome you back on your next trip to Fergus.

  • 4
    « Pleasant Surprise »

    Lovely hotel in Fergus. Hotel is absolutely spotless and the rooms were spacious, clean and quiet. As a single female business traveller I felt very safe in this hotel. Lots of amenities close by and very professional staff.

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Guest, The Best Western Plus Fergus hotel is very appreciative of you taking the time to review our hotel. We are glad that you enjoyed your stay and you were well taken care of by our associates. We set very high standards for our housekeeping department and are consistently performing quality checks in our rooms and through guest feedback and would like to assure all guests that cleanliness is a priority at our hotel and that is reflected in many of the reviews of our hotel on this site. Thank you again for your valuable feedback and we hope to have you back on your next trip to Fergus.

    4
    « a gem in a pretty town »

    Myself, my wife and daughter recently spent a night at the Best Western in Fergus, Ontario while participating in a ringette tournament. We were pelasantly suprised to find such a modern facility in a small town such as Fergus. We will definately stay here again if in the area adn I would highly recommend it to any one else. A hot breakfast was included with the stay, it was typically of current hotel hot breakfasts, but they added nice touches such warm muffins. The wifi in our room worked very well.

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to let us know about your recent visit to our hotel. We are pleased that you enjoyed your stay with us and found our services to be helpful and useful. We appreciate the time and effort in sharing your experiences because our focus is on the guest and providing the best experience for them. Thank you for your recommendations and I hope we will have the pleasure of serving you again in the near future.

    4
    « Very clean and nice small hotel »

    Stayed on a Saturday night. Check in was very quick and easy. The gentleman at the desk was very polite and helpful. The hotel is small and rooms are a bit on the small side as well but more than adequate for a nights stay. I believe they only have about 25 rooms so if you have an event in Fergus I would recommend booking as early as you can. The hotel and the rooms were one of the cleanest I have been in but I understand it is relatively new. They provide a breakfast but it is not cooked to order or anything just your standard small buffet style with precooked eggs, breakfast meat and potato poppers. The only complaint I would have and it is not really a complaint but more of a concern is that I think the rates are a bit high for a town such as Fergus. Note: The property is not signed the best and there is no real entrance driveway. The hotel is set back in behind other businesses and it's just an open shared lot that makes up the entrance.

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Pat, Thank you for choosing the Best Western Plus Fergus hotel for your recent stay and for writing your valuable feedback. These detailed comments are very important because they help us pursue continuous improvement. We pride ourselves on our associates ability to offer individual attention to each of our guests and make their stay an experience to remember. We do appreciate your comments regarding the cleanliness of our hotel, we set very high standards for our housekeeping department and are consistently performing quality checks all around the property. Our well-appointed 33 guest rooms have all the amenities for the business or leisure traveller: in-room fridge, microwave, iron and board, in-room office space with a large desk, office chair, telephone and wireless hi-speed internet, 39? HDTV, and either a Queen or King size bed. We offer beautifully appointed suites, and have one King Suite with Jacuzzi for any special occasion. A delicious hot buffet breakfast, complimentary to our guests, includes choice of eggs, meat, hash brown, tea/coffee, juice, cereals, fresh baked muffins, toast, bagels, pastries, fruit, yogurt, fresh waffles and many more. Thank you again for taking the time to comment on our hotel. We do appreciate your continued patronage, and look forward to serving you more in the future.

    5
    « Bit pricey but almost worth it. »

    Stayed here for 2 nights and happy we did. A bit hard to find since it is behind a gas station but it is on the main highway, #6, going into town, or out of town I suppose if you are coming from the South. ha ha. . Great reception at the front desk, friendly and efficient. Room spotless and everything needed. All appeared fairly new. . You can skip the "hot" breakfast, not so good but lots of other items on offer and likely healthier as well. . Two suggestions if I may: 1. Place a mini-nite light in the bath rooms. We needed to close the curtains because of street lights in the parking area. . 2. We could not work the soap/shampoo dispensers. We might not be the "sharpest knives in the drawer" but I'll be darned. The very small images on the unit are of no help so perhaps some printed note with a diagram might help. We were in room 215 and you'll find that others have had a similar issue since the shampoo unit inside the bath tub is about to crash on the floor. I'll bet that those in house keeping will confirm that they never need refilling since visitors do not or can not use them. Personally we prefer the little bottles, use half, take the rest home. LOL ! .

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to leave such a thorough and complimentary review of the Best Western Plus Fergus hotel. We are thrilled that our associates and facility were able to exceed your expectations. We are sorry you found inconsistencies with your stay but are proud that you thought so highly of our staff and the rooms. We appreciate your opinion regarding the breakfast and do take it very seriously for better improvements. Regarding the dispensers, we are bound to follow certain eligibility criteria regarding the design and lay out. We had opted for the dispensers to make it more comfortable for our guests and to feel a bit more modernized. We have discussed your concerns with the manufacturer and they're working on it. Thank you again for your valuable feedback, we do appreciate your continued patronage and look forward to serving you more in the future

    3
    « Stop on way back from St. Jacobs »

    Room very clean, bed comfortable and a nice quick checkout and staff friendly. The only thing I didn't like is that I have high expectations for the breakfast buffett. The hot food seemed like it was reheated Wal-Mart prepackaged breakfast items. I also didn't like staff staring at people while they were eating.

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Guest, Thank you for choosing the Best Western Plus Fergus hotel for your recent stay and for writing a valuable feedback. These comments are very important because they help us pursue continuous improvement. We appreciate the time and effort in sharing your experiences because our focus is on the guest and providing the best experience for them. We are sorry to learn that the breakfast service was not to our usual high standards, but do respect your opinion and will take it very seriously and use your advice for better improvements. Should you return to Fergus, we hope to be your hotel of choice.

    4
    « Great Hotel »

    This hotel was very nice. It was clean for the most part, the staff was very friendly, it was modern and the beds were insanely comfortable! The only issue we had was that the cleaning staff didn't vacuum around the beds as well as they should have because we found chips from the last guests. Other than that it was a great choice for a hotel.

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to let us know about your recent visit to our hotel. We appreciate your comments and vital feedback and are always striving to do our best for our guests and your experience will ensure we just do that. The comments regarding the cleanliness of your room have been brought to the attention of our housekeeping department. The level of cleaning was not the high standard we strive to maintain and exceed. We do respect your opinion and are distressed that the cleanliness of your room was not to your satisfaction. We would like to assure all guests that cleanliness is a priority at our hotel and that is reflected in many of the reviews of our hotel in this site. It will be our pleasure to have you stay with us again in the future

    4
    « Bare feet in the breakfast room »

    How about no. The breakfast was very good but marred by a guest wearing a bathrobe, barefoot. (To his credit he WAS wearing pants under it.) The front desk person came and looked at him and the breakfast manager came and looked at him but not a word was said. Why not put up a sign requiring shoes at the door, if that will help avoid the confrontation that staff was seemingly trying to avoid? Or keep a selection of flip flops from dollarama behind the desk? As others have noted this is a beautiful new hotel with all amenities. One improvement suggested: label the bathroom condiments legibly. I would rather see the word "shampoo" in letters an inch high than have to guess. Like most people I do not wear my reading glasses in the shower. Staff courteous, place spotless, breakfast good, recommend you bring your own shampoo and conditioner.

    5
    « exceptional accommodations »

    A very well maintained facility; staff goes out of their way to ensure you are comfortable. the king beds are absolutely top notch! although in a smaller town area, there is amenities to fulfill your needs; for dinner a short drive to the Brew House you will not be disappointed.

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Edward C Z, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. It is always nice to hear how well our guests are treated by our associates and we focus on training them to provide each guest with an exceptional stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Sincerely, Jins Paul

    5
    « Fantastic Hotel in Fergus »

    Everything was great at this property! We were here for the Scottish Festival and Highland Games. All staff we encountered we polite and friendly. The room was very clean. When we checked in there was a complementary bottle of wine and chocolates that we really enjoyed! Would definitely stay there again.

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Shona, We are glad that you enjoyed your stay with us and that you were well taken care of by our associates. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your stay. We hope to have you as a guest again and in the near future If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Sincerely, Jins Paul Front Office Manager Best Western Plus Fergus Hotel

    5
    « Great all around! »

    Excellent service! Clean, affordable, great breakfast, and...... excellent service!!!! The location was great for our visit to the area - easy to get to and from. Nice to have a laundry on site. We used the meeting room, too. It was nicely set up for us. Overall an excellent place to stay.

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Guest, We are grateful for your gracious review of the Best Western Plus, Fergus hotel. Our management is proud that we are able to exceed your expectations and we look forward to welcoming you back on your next trip to Fergus. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jins Paul Front Office Manager Best Western Plus Fergus Hotel

  • 5
    « Great hotel in Fergus »

    Stayed only one night with family, but great hotel. Good location in Fergus, near Elora. Nice breakfast, with many hot and cold options. Excellent service. Hotel was newer and very clean. Used fitness room, but was basic.

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear BrownTan, Thank you for your complimentary review of the Best Western Plus Fergus hotel. We are pleased that you enjoyed our hotel services, as well as, our unbeatable location. It sounds like we were able to meet all of your expectations and we hope to have you return on your next visit so we can exceed them. We would be honored to have you stay with us again in the near future.

    5
    « Fantastic location »

    This hotel has a fantastic location only ten minutes away from the Alora Gorge and Quarry. This hotel is near all amenities and having a Tim Hortons and Esso gas station next-door is very convenience. It is apparent that this is a new hotel. Upon check-in we were offered a complementary cold beverage which was very nice. Staff was very kind and helpful. This hotel is definitely worth staying at. We will definitely stay at this hotel again!

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Guest, We are thrilled to hear that you enjoyed your stay at the Best Western Plus Fergus hotel and would like to thank you for leaving a glowing review. We are pleased that you enjoyed our hotel services, as well as our unbeatable location and are always happy to hear our guests say that they appreciate all the amenities of our hotel. It sounds like you were able to enjoy many of the amazing parts that are just steps from our door. We would be honored to have you stay with us again in the near future.

    4
    « Cleanest Hotel I Have Ever Stayed At! »

    Great hotel, extremely clean and quiet! Courteous and friendly staff. Would stay again if on business nearby again. I've stayed at several hotels in the past few months and this place clearly stood out as the cleanest in all respects (lobby, dining area, room, etc...)

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Guest, We appreciate you taking the time to review the Best Western Plus Fergus Hotel and are delighted to hear that all aspects of your stay were enjoyable. We are always thrilled to hear from our guests that have great experiences with us and this is no exception. Your feedback on the cleanliness of the hotel and guest rooms is important to us. The true measure of an accommodation is during it's busiest period, and comments like yours, will make us ensure that we are on the right track. We set very high standards for our housekeeping department and are consistently performing quality checks in our rooms to make sure everything is in order. I am really pleased that you thought highly about our staff as well. It is always nice to hear how well our guests are treated by our associates and we focus on training them to provide each guest with an exceptional stay. Once again, thank you for your kind words and we look forward to welcome you back to the Fergus Best Western.

    5
    « Group Bicycle Trip »

    Hotel very clean and modern. All of the staff were very friendly and helpful. Staff looked after storage of our group's bikes and arranged a cab that could fit all of us (6) to go for dinner. Excellent experience.

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Tim, The Best Western Plus Fergus Hotel appreciates you taking the time to review our property. We are pleased to know that we were able to exceed your expectations and that you were well attended by our staff. Exceptional service is what we strive for here and it is always my priority to ensure guests' needs are met and satisfied. Should you find yourself back in Fergus again, we hope to have you as our valuable guest. It was a pleasure to host you and your team.

    5
    « Totally Impressed »

    We traveled up from Florida stopping at places along the way. Our friends live in Fergus and recommended this hotel for our overnight stay. We were very impressed with the very friendly staff, appealing lobby, design and cleanliness of the room, comfortable beds, and the bathroom was like a spa. Beautifully decorated. Breakfast was included and was satisfactory. We highly recommend a stay here!

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Jan, Thank you for taking the time to leave such a thorough and complimentary review of the Best Western Plus Fergus hotel. We are pleased that you enjoyed your stay with us and found our services to be helpful and valuable. We aim to provide all the comforts of home and more to our guests and are always happy to hear our guests say that they appreciated the amenities of our hotel. Exceptional service is what we strive for here and it is always my priority to ensure guests' needs are met and satisfied. Once again thank you for taking the time to leave a review recommending our property and we hope to have you back soon.

    5
    « An amazing cozy hotel »

    We stayed for one night at Best Western Fergus while our friends camped in Elora. Just by walking through the main doors you smell the cleanliness and freshness of the hotel and you see a beautiful smile on the face of all the people waiting to welcome you at the hotel. The double queen room was spacious and fully equipped with a microwave and fridge. We had amazing speed free Internet and the washroom was luxuriously setup. Breakfast was OK , there was a variety of food to pick from but on a very small scale and the quality can certainly be improved. Overall it is a great hotel and we will definitely stay there if we visit the city again!

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Ms. Sally, Thank you for taking the time to leave such a thorough and complimentary review of the Best Western Plus Fergus hotel. We are thrilled that our associates and facility were able to exceed your expectations. We aim to provide all the comforts of home and more to our guests and are always striving to improve our hospitality and services. The next time you think to add a few more days to your stay please don't hesitate! We'd love to have you.

    5
    « A real surprise! Excellent »

    This BWP does not grab your attention from the outside but the outstanding service and cleanliness inside will! Great place to stay. Excellent and eclectic restaruants downtown. The river "gorge" downtown is cool too!

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Mr. Paul, Thank you for taking the time to review the Best Western Plus Fergus hotel. We are pleased you enjoyed your stay with us, and found our services to be helpful and useful. Exceptional service is what we strive for here and it is always our priority to ensure guests needs are met and satisfied. We are delighted to hear that you were so well taken care of by our stay during your recent stay with us. Should you find yourself back in Fergus again, we hope to have you as our guest.

    5
    « Very Comfortable Hotel »

    The greeting at the front desk was very friendly and we were allowed to check in early. The beds were comfortable and breakfast had everything you could ask for, hot and cold. The location was convenient to all places in Fergus and the downtown. I would definitely stay here again.

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to review the Best Western Plus Fergus Hotel. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your recent stay with us. It was so nice to hear that you enjoyed our hotel services, as well as, our unbeatable location. I will be sure to share your comments with my guest services team. We would be honored to have you stay with us again in the near future.

    3
    « jacuzzi tub disgusting »

    room was clean, but went to use the jacuzzi tub and it took forever to fill, and then when jets turned on an orange film appeared on the tub... paid extra for a disgusting jacuzzi. Location was a good, easy accessible.

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Kelly, The management of the Best Western Plus Fergus Hotel was distressed to read your review and would like to thank you for taking the time to leave such candid feedback. By reading each of these reviews we are able to recognize areas in need of improvement and take the appropriate actions to correct them. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your feedback on the cleanliness of the rooms and bathrooms is important to us. The true measure of an accommodation is during its busiest period, and it looks like we need to improve. We would hope that the many positive reviews posted on Trip Advisor would be a testament to our commitment to providing excellent service and we do regret that you felt that this was not our priority during your stay. At Best Western we strive every day to provide a superior customer experience, I am sorry we were not able to do that for you. It is always a great disappointment to hear of a guest that was not satisfied with their stay and we will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. We certainly make efforts to avoid situations like this but on certain occasions, mistakes do happen. When these rare occurrences happen we try to make all efforts to provide quick resolutions. Once again please accept our apologies for the inconveniences and we do hope that this will not prevent you from staying with us in the future.

    5
    « Friendly and Warm Staff »

    Staff were friendly, room clean, quick to help. Breakfast was pretty good ... was there for a few nights and would have liked bacon instead of sausage every day but other than that it was fine. Was always greeted each day

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to leave such a thorough and complimentary review of the Best Western Plus Fergus hotel. We are thrilled that our associates and facility were able to exceed your expectations. We are always happy to hear our guests say that they appreciated the amenities of our hotel. We are always striving to improve our hospitality and service and your comments will help us ensure that we are on the right track. We have recently made few changes to our breakfast menu and Bacon has been added to make our breakfast more splendid. It was our pleasure to host you as our guest and look forward to serving you more in the future.

  • 5
    « Guest experience »

    Always have a good stay here at BW Fergus. Very accommodating staffs and always receive a friendly service. Comfortable room and cozy. Nice breakfast menu and good and always appreciate it that there's always a basket of fruits available.

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Guest, The management of the Best Western Plus Fergus hotel would like to thank you for your gracious review of our property. We pride ourselves on our associates ability to offer individual attention to each of our guests and make their stay an experience to remember. Exceptional service is what we strive for here and it is always my priority to ensure guests' needs are met and satisfied. We are thrilled to hear that you enjoyed your stay with us and would like to once again thank you for leaving a glowing review. We will look forward to your next stay with us.

    4
    « Great overall stay. »

    Great area to visit. Hotel was well located near LCBO, Beer store, Walmart and Tim Hortons. 15 minute walk to town centre with amazing old buildings, river views and restaurants. Be sure to check out the Brew House restaurant down the street. Service was bad as they got hit with 3 unexpected groups but the food was actually worth the 2 hr wait. We were having a great time visiting anyway.

    « JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Guest, Thank you for your complimentary review of the Best Western Plus Fergus hotel. We are pleased that you enjoyed our hotel services, as well as our unbeatable location. We are happy to hear that all aspects of your stay were enjoyable and it sounds like we were able to meet all of your expectations. We never tire of hearing the great experiences of our guests and your review was no exception. We hope to have you as our guest again in the near future.

    5
    « Outstanding staff and impeccable rooms »

    All staff, at the front-desk and the breakfast room, were so professional and courteous. Very impressive. The room was spotless and the bed super comfortable. The wifi could be improved, but nonetheless average for a hotel.

    « JinsPaul, Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to leave such a thorough and complimentary review of the Best Western Plus Fergus hotel. We are thrilled that our associates and facility were able to exceed your expectations and are always striving to do our best for our guests and your experience will ensure we do just that. We appreciate the time and effort in sharing your experiences because our focus is on the guest and providing the best experience. We set very high standards for our housekeeping department and are consistently performing quality checks in our rooms and through guest feedback. Should you find yourself back in Fergus again we hope to have you as our valuable guest.

    5
    « Great night stay. »

    Hotel was great. Moderate rooms at a decent price. Breakfast in the morning was wonderful. Conveniently located to the center of town. Everything you could ask for on a business trip. Would recommend to anyone.

    5
    « Small, clean hotel with tremendous staff »

    Located on the north side of Fergus, this small hotel is well appointed, and easily accessible. What made the stay exceptional was the outstanding service and hospitality provided by the staff, right across the board. One of the rare experiences where I felt staff were genuinely happy to provide help and a smile! Tremendous!

    4
    « Business trip »

    Staff were very helpful, rooms very clean with everything close at hand - I.e.- shopping, food and fuel. Close to main highway for easy access to all destinations and events that are in the area. I will stay again at this location.

    « JinsPaul, Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Guest, Thank you for your complimentary review of the Best Western Plus Fergus hotel. We are pleased that you enjoyed our hotel services, as well as our unbeatable location. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you on your recent visit. We hope that you will continue to have us as your hotel of choice in Fergus and look forward to welcoming you back.

    5
    « Review »

    We had a very satisfactory stay in the hotel and found all the staff were very helpful to us as guests. They obviously were very committed to their work and were very pleasant at all time.my one concern was that the system for charging for incidentals was not explained at time of checking in - this -to me- seems a convoluted method and confusing for guests.

    « JinsPaul, Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to leave such a thorough and glowing review of the Best Western Plus Fergus hotel. We are thrilled that our associates and facility were able to exceed your expectations. We pride ourselves on our associates ability to offer individual attention to each of our guests and make their stay an experience to remember. Regarding the incidental charges, it is as simple as we just hold some funds on the credit card as a security deposit which automatically gets released at check out. We regret that if this was something which was not on your interest. Once agian your complimentary feedback is appreciated, should you find yourself back in Fergus again we hope to have you as our guest.

    4
    « Best place to stay in Fergus »

    We had one night at the hotel. Staff was fantastic - so friendly and the hotel is new. The only low mark is the cost. It was pricey I think for the BW brand but no real issues - we slept well. Checkout was easy. Room was spotless.

    « JinsPaul, Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to let us know about your recent visit to our hotel. We appreciate the time and effort in sharing your experiences because our focus is on the guest and providing the best experience for them. It is always nice to hear how well our guests are treated by our associates and we focus on training them to provide each guest with an exceptional stay. Regarding your concerns about the rate, we strive to have the most cost effective room rate available at all times, and automatically adapts your rate to current market demand to give all potential customers the same price for a given period of time, to ensure customers are treated fairly. As the hotel was busy, the rate may have been higher than what you have expected. Once again thank you for taking the time to comment on our hotel. We do appreciate your continued patronage, and look forward to serving you more in the future.

    5
    « fantastic stay »

    stayed in a lot of Best Western hotels and this one comes in as one of the best,very clean,staff excellent,food very good and good selection.free parking,there is a spa adjacent,and gas station with tim Horton next door

    « JinsPaul, Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Jennifer, Thank you for taking the time to leave such a detailed and complimentary review of the Best Western Plus Fergus hotel. We are thrilled that our associates and facility were able to exceed your expectations. Your comments help us increase our learning and give us the opportunity to be proud of our standards and levels of service. We are proud to be your hotel of choice in Fergus and look forward to welcoming you back.

    2
    « Way over priced »

    Go to Orangeville to stay if you can, better prices with a pool, hot tub and better all around experience. We will not be coming back, there looked like much better Inns in Fergus. Most expensive Beat Weatern I've ever stayed.

    « BW830, Manager at Best Western Plus Fergus Hotel, responded to this review »
    Dear Mr. Bruce, Thank you for taking the time to post a review of your most recent stay with us. It is always a great disappointment to hear of a guest that was not satisfied with their stay. Regarding you concerns about your rate, we strive hard to have the most cost effective room rate available at all times, and automatically adapts your rate to current market demand so that all potential customers can have the same price for a given period of time, to ensure customers are treated fairly. As the hotel was busy, the rate may have been higher on your specific dates. Also I see that you were booked through a third party site who might have charged you some extra fees. I would always recommend you to call the hotel directly to get better rates whenever you are in town next time. Once again we are sorry to hear that you were displeased with the cost of the room. We assure you that we remain very competitive with our rates and do include a number of value added amenities, including complimentary buffet Breakfast, free wireless internet, free local calls and plenty of free parking. Thank you again for your valuable feedback, we hope that you will provide us with another opportunity to serve you again and reinstate your confidence with us.

  • 4
    « Super clean and friendly staff »

    I had my parents in from out of town and they stayed overnight at the Best Western Plus in Fergus. I helped them up with their bags and I was amazed how clean this hotel was. Nice rooms, great amenities and my parents said the bed was very comfortable. They even had a nice breakfast the next morning, which was a treat because the weather was bad outside. Great Job BW, you will have repeat clients again....

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to review the Best Western Plus Fergus hotel. We are pleased you enjoyed your stay with us, and found our services to be helpful and useful. We aim to provide all the comforts of home and more to our guests. The next time you are in Fergus, please don't hesitate! We'd love to have you.

    5
    « Spotless, easy to find, convenient for Elora shopping, quiet »

    Five ladies for a shopping weekend. Great customer service, we had a suite for 3 ladies and a 2 queen bed room for the other two..Greeted upon arrival by friendly fellow at the front desk, early check-in granted. Staff changed, but we were kindly and warmly greeted each time we came in or went out. The suite was spacious, 2 queen beds and a pullout couch. Good room for our five to visit in. The breakfast was typical of BW. cereals, yogurt, fresh fruit, juices, coffee/tea, and hot scrambled eggs, ham and potatoes, pastries and muffins. Tables and floor were clean and the area was regularly attended to during the morning. Families, some sports players and shoppers were all spotted here on this weekend.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Sherley, The management of the Best Western Plus Fergus hotel would like to thank you for your gracious review of our property and for choosing to stay with us. We are thrilled that our associates and facility were able to exceed your expectations. It is always nice to hear how well our guests are treated by our associates and we focus on training them to provide each guest with an exceptional stay. Your comments help us increase our learning and give us the opportunity to review our standards and levels of service. Exceptional service is what we strive for here and it is always our priority to ensure guests' needs are met and satisfied. We are glad we were able to provide you with such a wonderful stay and should you find yourself back in Fergus again we hope to have you as our guest.

    1
    « Worst Managers/Customer Service »

    Tried to book a block of rooms and was given the most expensive rate I've seen. This hotel doesn't have any accommodations, its definitely not worth the rate we were given. Very rude to deal with. Unable to accommodate many needs or match rates.

    5
    « Another Great Stay »

    I attended the FFAO Meeting in Fergus last week and once again stayed at the Best Western. The owners and staff were exceptional as always and the rooms were impeccably Clean. This time I had a larger suite as they upgraded me for a minimal cost. I really enjoyed my stay. The breakfast as the last time was excellent and its all you can eat. I really enjoyed my stay and will book there next time too.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Hello Steve, Thank you for taking the time to review the Best Western Plus hotel. We are pleased that you enjoyed your experience with us and that we were able to accommodate all of your requests. We appreciate the time and effort in sharing your experiences because our focus is on the guest and providing the best experience. We aim to provide all the comforts of home and more to our guests. The next time you think to add a few more days to your stay, please don't hesitate! We'd love to have you.

    4
    « lovely spot at which to stay »

    We stayed here one night after our son's wedding. Room prices alone are relatively expensive but we were in on a wedding package deal. We arrived about 11:30 Bed was comfortable . Breakfast included was lovley and included a variety of breakfast choices

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Sharonjane1, Thank you for your valuable feedback on the Best Western Plus Fergus hotel. We are never tired of hearing the great experiences of our guests and your review was no exception. We are pleased you enjoyed your stay with us, and found our services to be helpful and useful. I hope we will have the pleasure of serving you again in the near future.

    5
    « Enjoyable stay! »

    In town for one night. Our room was very comfortable, especially the bed, but even the small armchair was unbelievably comfortable too. Staff were helpful and friendly. Yummy waffles and great coffee!

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Hello Judith, Thank you for taking the time to let us know about your recent visit to our hotel. We appreciate your comments and vital feedback. We are always striving to do our best for our guests and your experience will ensure that we are on the right track. It sounds like we were able to meet all of your expectations and we hope to have you return on your next visit so we can exceed them.

    4
    « Great service, Clean room, Great stay »

    In town for a family function. Stayed here for 5 nights. You usually can't go wrong with a Best Western. What I like: - Newer building - I had no issues finding parking - Friendly staff - Clean room/very clean bathroom - bed was comfortable. I could have used a harder pillow though. - They're building an Esso in front of the hotel so there will be a quick and easy fill-up spot for travellers. This will be a bonus. - Walmart across the road. - Breakfast was you typical "hotel-chain-quick-made-breakfast". Bread was fresh, they had yogurt, and some pastries. The eggs and sausage were not to my liking and only attempted that once. They have a coffee machine and it was okay-machine-coffee. (And you can drink coffee from that machine 24/7!) - Air conditioner worked. I would stay here again. If you liked my review please feel free to click like. Thank you, Johnnygeo

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Hello Johnnygeo, Thank you for taking the time to leave such a thorough and complimentary review of the Best Western Plus Fergus hotel. We can't tell you how much we appreciate the wonderful review of our hotel and are always happy to hear our guests say that they appreciated the amenities of our hotel. It appears that you were able to take advantage of many of the hotel's amenities and our fantastic location. Our goal is to exceed the expectations of our valuable guests and it is evident through your comments that we did meet them. Once again we would like to thank you for your gracious review of our hotel and look forward to the opportunity to welcome you in future. Finally here are a thousand likes for your review..!!!!

    1
    « Noisy Air Conditioning Poor Amenities »

    Very Expensive, New building, Cheap wall air conditioner very noisy one would expect to find in a low Budget Hotel. Wall Dispensers in the bathroom for soap and shampoo. We have stayed in other Best Western Plus Hotels ie in Perth Ont. and they were superb, not sure how this Hotel received a Plus rating.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, The management of the Best Western Plus Fergus hotel was distressed to read your review and would like to thank you for taking the time to leave such candid feedback. By reading each of these reviews we are able to recognize areas in need of improvement and take the appropriate actions to correct them. We would hope that the many positive reviews posted on Trip Advisor would be a testament to our commitment to providing excellent service and we do regret that you felt that this was not our priority during your stay. We would like to assure any future guests that the key to us being a successful business is through providing each of our guests with a wonderful stay. We hope to have the opportunity to welcome you back on your next trip to Fergus.

    4
    « Clean rooms, nice people, good location »

    The room was clean, bed was comfortable, the location good (Walmart, LCBO, subway/Pizza Hut across the street). Only thing that got me to lose a star was the breakfast. Not really worth much! Sausage "things" were gross, hash browns dry. The eggs were ok, ham on second day was also not bad. All in all, a good choice!

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, Thank you for your complimentary review of the Best Western Plus Fergus hotel. We are pleased that you enjoyed our hotel services, as well as our unbeatable location. Breakfast has popped up a few times as being an area that we could do better on, please accept my assurances that we are working to turn that into a positive one. We are always striving to improve our hospitality and service and we appreciate your kinds word about our hotel. It was our pleasure to host you as our guest and we hope to have you back on your next trip to Fergus.

    5
    « " Great Stay" »

    Staff was very helpful. Rooms were very clean and had all the amenities you would need for your stay, the beds were very comfortable, rooms were very clean,and very quiet. Hotel over all was very clean. The hot breakfast had a good variety for everyone to choose from.We were very close to a lot of restaurants. Short drive to an awesome variety of shopping in the area. Over all we had a great stay and will be staying here again.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, We appreciate your thorough and complimentary review of the Best Western Plus Fergus Hotel. We are thrilled that our associates and facility were able to exceed your expectations. Your feedback on the cleanliness of the rooms is important to us. We hope that you will continue to have us as your hotel of choice in Fergus, Ontario and look forward to welcoming you back. Thank you!

  • 4
    « NEAT AS A PIN.....GREAT STAFF »

    Hotel was very clean, and we constantly saw staff giving something a wipe or a polish. Had a lovely clean smell as well. The front desk staff were terrific. We had a problem with the deadbolt and it was fixed pretty much within the hour. And the housekeeping staff figured out that we did not like our bed 'tucked in all the way around', saving us the task of untucking it. LOL The included breakfast was decent. Pretty typical, actually. Every staff member that we came across had a smile and a greeting of some sort. Very pleasant stay, we will be back.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to leave such a thorough and complimentary review of the Best Western Plus Fergus Hotel. We are thrilled that our associates and facility were able to exceed your expectations. Your feedback on the cleanliness of the rooms is important to us. The true measure of an accommodation is during its busiest period, and it looks like we were able to meet all our guest expectation. We set very high standards for our housekeeping department and are consistently performing quality checks in our rooms and through guest feedback. It is always nice to hear how well our guests are treated by our associates and we focus on training them to provide each guest with an exceptional stay. We are proud to be your hotel of choice in Fergus and look forward to welcoming you back.

    5
    « Small town hospitality, big town features »

    This newish hotel was really a pleasant surprise . The property was spotlessly clean. The staff was more than friendly and totally competent. The breakfast had daily variations and a large selection. We would definitely stay here again.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Hello Diane, Thank you for taking the time to leave such a thorough and complimentary review of the Best Western Plus Fergus hotel. We are thrilled that our associates and facility were able to exceed your expectations. We are always striving to do our best for our guests and your experience will ensure we do just that. We hope that on your next trip to Fergus we will once again have the pleasure of having you stay with us.

    3
    « Would stay again »

    Rooms were very clean, hotel was quiet, decent breakfast selection. Even got a phone call to the room shortly after we arrived to make sure everything was to our satisfaction. Walking distance to lcbo and Wal mart. Would stay here again.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Lynn, The Best Western Plus Fergus hotel would like to express our gratitude to you for leaving such a complimentary review. We make every effort to ensure our guest's experiences are superb and are pleased that you enjoyed our hotel services, as well as our unbeatable location. We would be honored to have you stay with us again in the near future.

    2
    « Nice hotel, poor customer care. »

    I've never written a poor review before today. First off, the best western in Fergus is clean and comfortable, and in a prime location for the Elora gorge and scenic countryside. I want to caution potential visitors on the hotel's poor communication services. Long story short, there was a block of rooms reserved for a wedding I was to attend early August. I tried to change the date of my reservation, knowing there were a few rooms left in the block set aside, the hotel said there was no rooms left. When we worked through that miscommunication, they sent me a revised email with the changes , but included the wrong dates. When I called to inquiry on the room, they informed me I did not have a reservation. In the end the wedding party cancelled 3 rooms since they were unoccupied and the cancellation emails were sent to my email...further confusing the situation. They charged me for a night I wasn't there even though when I called earlier I was told by their staff I did not have a room. And I'm out $200. It's a nice place as long as there's minimal problems.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear guest, Thank you for your candid feedback regarding the Best Western Plus Fergus hotel. We regret that you experienced inconsistencies with your reservations, but are proud that you thought so highly of our property. Soon after your booking was made, we did send you a confirmation email for your reservation and later when you asked to change the dates, we had send you an email stating that we didn't have any rooms available for the new dates and asked you to advise of your current booking. Unfortunately we didn't receive any response from your end and the booking remained as such. We would hope that the many positive reviews posted on TripAdvisor would be a testament to our commitment to providing excellent service and we do regret that you felt that this was not our priority during your stay. Exceptional service is what we strive for here and it is always our priority to ensure guests' needs are met and satisfied. It saddens me that you did not receive the caliber of service we are known for. Once again thank you for taking the time to comment on our hotel. We do appreciate your continued patronage, and look forward to serving you more in the future.

    5
    « A Warm Welcome Awaits You »

    The staff at Best Western is attentive to every detail, ensuring that guests experience a wonderful stay. From a warm greeting at the front desk, to a great night's sleep in the cosy beds, this hotel has it all. Morning breakfasts are served in a bright, clean dining area and we thought that the coffee was the best that we have ever had in a hotel. The staff should be commended on a job well done! We'll be back!

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, The management of the Best Western Plus Fergus hotel would like to thank you for leaving such a favorable recommendation of our hotel. Should you find yourself back in Fergus again we hope to have you as a guest. Kind regards, Jins Paul

    5
    « Best Western Plus in Fergus Ontario should be an A plus »

    4 of us rented 2 rooms at Beat Western Plus In Fergus. We all loved our stay there for 2 nights. staff extremely friendly, breakfast was very good and hotel is super clean. we were very impressed.. Will be glad to recommend it to family and friends.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, Thank you for your complimentary review of Best Western Plus Fergus hotel. We always appreciate our guests that take the time to leave such nice comments about our hotel. We look forward to welcoming you again. Kind regards, Jins Paul

    5
    « Terrific hotel »

    My wife and I had a recent stay of 4 days.This hotel is one of the best that I have stayed at.The staff are friendly and cannot do enough for their guests.Very clean, centrally located and serve a good breakfast.The rooms are well appointed and the beds are great.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, The Best Western Plus Fergus hotel appreciates your positive feedback. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your stay. We hope to have you as a guest again and in the near future. Kind regards, Jins Paul

    5
    « Amazing Service! »

    This is a wonderful place to stay in Fergus. The staff (all of them) are exceptional and go out of their way to make sure their guests are comfortable. The rooms are clean and spacious. Breakfast is delicious! After i checked out i discovered my car battery was dead. The owner and her daughter immediately came out to assist by boosting my car. I was on my way in no time and was extremely impressed by the caring helpful attitude they have. Great job BW Fergus. We will return!

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, The team of Best Western Plus Fergus hotel would like to thank you for your complimentary review. We pride ourselves on our associates ability to offer individual attention to each of our guests and make their stay an experience to remember. We look forward to welcoming you again. Kind regards, Jins Paul

    5
    « scottish festival »

    We were in Fergus for the 2016 Scottish festival. This hotel is a few minutes drive from the festival grounds, and from the town's main restaurant area. The room was clean and quiet, with very comfortable beds.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, The Best Western Plus hotel team is delighted to read your complimentary feedback on our property. We not only appreciate you taking the time to leave a review of our property but also for choosing to stay with us on your trips to Fergus. We look forward to welcoming you back. Kind regards, Jins Paul

    5
    « A+ Stay in Fergus, ON »

    Had the pleasure of staying at Best Western in Fergus, ON for two nights (August 12 & 13, 2016). It is very well run, extremely helpful staff, very clean. Would highly recommend and will stay again if I am in that area.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, We are thrilled to hear that you enjoyed your stay at the Best Western Plus hotel and would like to thank you for your kind words. We will look forward to your next stay with us Thank you. Regards, Jins Paul

  • 5
    « excellent hotel »

    this was our first stay at this location at checkin we each received a small bag of doritos chips and a bottled water the water was a welcome especially with the heat wave we were having normally the room key you have to insert the key into the lock this key was a touch to the door handle to open normally you walk straight into the room with everything laid out on either side this was different when you enter a desk chair and phone were on your left with the bathroom on your right the bathroom was inside the room you walked 10 feet or so and turned right to walk past the bathroom wall to a cabinet on your left containing the tv fridge and microwave with the bed on your right this seemed strange at first but when you sat on the bed to watch tv it gave you the impression you were in a bedroom which gave us a nice cozy feeling the breakfast was a buffet breakfast another first the eggs were as a cheese omlet with sliced ham cut into approximately 3" squares accompanied with hash browns you had to use a plastic spoon for the hash browns as the plastic fork was not strong enough the hash browns were crispy on the outside and tender on the inside the room was clean comfortable and the staff were very friendly I think this BW was only opened 2 or 3 years ago I would recommend this hotel

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to leave such a thorough and complimentary review of the Bets Western Plus hotel. We are thrilled that our associates and facility were able to exceed your expectations. We are proud to be your hotel of choice and look forward to welcoming you back. Kind regards, Jins Paul.

    4
    « Clean hotel centrally located to quaint Fergus & Elora »

    Clean, new hotel located minutes from downtown Fergus (about a 10 minute walk or 2-3 minute drive) and only a 10 minute drive into the hamlet of Elora. Rooms are reasonably sized with clean, crisp bedding and well-appointed bathrooms. No individual sized toiletries offered (short of a makeup remover wipe and a face wash bar), only wall-mounted squeeze bottles for lotion, hand soap and hair/body wash & conditioner. In-room movies (paid or free) are not offered, only local cable TV services. Room offered a microwave & mini fridge, King sized bed with fresh white linens, a desk, flat screen TV & chair. Hotel provided complimentary hot breakfast with a nice selection of food & beverage. Would stay here again next time we're in the area.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, Greetings from Best Western Plus Fergus. We are pleased to know that you enjoyed your stay at our property. Thank you for taking the time to leave a review and we look forward to your next stay with us. Kind regards, Jins Paul

    5
    « We wish we had found this hotel sooner! »

    After being very disappointed with our very well known hotel in Guelph, we found this hotel! Wish we could have spent our entire weekend here! Great Hotel, very clean, comfortable and modern. Breakfast was fantastic, and the coffee is great! But, What really stands out is the staff. They are Amazing! Customer service at its finest. The room, bed, service and breakfast were all great, very quiet location. If you plan to explore Elora gorge and quarry, this is the place to stay !!!

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, The Best Western Plus Fegus hotel would like to thank you for your feedback and your kind words. We pride ourselves on our associates ability to offer individual attention to each of our guests and make their stay an experience to remember. We look forward to seeing you again. Kind regards, Jins Paul

    5
    « Great hotel »

    Very pleasant stay, in a very clean hotel with a good breakfast, friendly staff, close to Grand Bend Raceway and next door to a beautiful new church. This was our second time there and we were very pleased

    5
    « Great stay! »

    The stand-out in an immaculate, comfortable, nicely decorated hotel was the staff. They treated us with old-fashioned courtesy and hospitality and clearly have pride in their facility. A warm and welcoming foyer, always-on coffee and gracious staff made this feel more home-like than most. The wifi was reliable, a/ c reasonably quiet.There is an immaculately clean laundry room for guests. If they used glass instead of flimsy plastic cutlery and glasses and the cheap paper plates in the breakfast room it would be 6 star. It is a good location for exploring St. Jacobs and surrounds, and very quiet despite its commercial location. Note there is a spa next door!

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, We would like to express our gratitude to you for taking the time to leave such a complimentary review. We make every effort to ensure our guest's experiences are superb. We sincerely hope that you will choose to stay with us again on your next trip to Fergus. Kind regards, Jins Paul Front Office Manager

    5
    « Relaxed Weekend »

    We stayed here while my wife was at a conference in Kitchener and we didn't mind the 1/2 drive through beautiful farmland. The Hotel looked and felt new. It was very clean and modern. Everyone at the front desk were very friendly and professional. The breakfast was very good compared to a number of other Best Westerns we have stayed at. While my wife was at the conference, I took advantage of the spa attached to the hotel and had a very good massage. The only negative was the cable/internet service went out for a couple of hours one evening but that wasn't the hotels fault. They kept us updated as to how long the service would be out and they were right on. I would definitely stay here again.

    « BW830, General Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, The Best Western Plus hotel is thrilled that we were able to exceed your expectations. We appreciate you taking the time to leave a recommendation of our property and we do hope that you will return on your next trip to Fergus. Best Regards,

    5
    « Best Western Fergus ON »

    The Best Western Plus Fergus ON is a quite new hotel. It is a pleasant and comfortable hotel in a good location for visiting events in Fergus and Elora, which is nearby. There is no restaurant in close walking distance but a five-minute drive into Fergus provides several very good options.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Sir, The Best Western Plus Fergus hotel is pleased to know that you enjoyed your stay at our property. Thank you for taking the time to leave a review and we look forward to your next stay with us. Kind regards, Amrita Best Western Plus Fergus

    4
    « Clean! »

    Stayed for family issue for three days two nights. Hotel just on outskirts of town so no pubbing and driving. Very friendly staff and it is very clean! Room very spacious. Lots of great pillows. All you need in bathroom, even makeup remover ! Thank you !!! Fridge and microwave and wifi all worked great. Desk. Chair with footstool and suitcase bench. Coffee maker in room. I've and awesome vending machine on each floor. Spa attached to hotel looked good. Breakfast was really great waffles were superb and huge !!! Coffee, eggs sausage home fries cereal yogurt fruit etc etc. papers. Clean!!!!!! Workout room very clean new elliptical, treadmill and bike, towels, wipes ( clean) and universal Machine. Could use a couple free weights and a mat but impressed. Felt safe in it as well main floor with big windows and secure access. All rooms touch card entry. Good choice of cable. Bedside clock updated too ! Lots of parking for cars or RVs. I can see this place expanding in future. My only thing was the over use of air freshener in lobby. The cost could be better for a Sunday Monday Tuesday BUT it is clean and modern. We have stayed at varies B&B in fergus elora so I know what there is offered. Not a lot. I would recommend it. Special thanks to nice man at desk for REAL tissues for my runny nose !!! ( yes you get real ones in room too!!!

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Ma'am, The team of Best Western Plus Fergus hotel would like to express our gratitude to you for taking the time to leave such a complimentary review. We make every effort to ensure our guest's experiences are superb. We sincerely hope that you will choose to stay with us again on your next trip to Fergus. Kind regards, Amrita Best Western Plus Fergus

    5
    « Recommended »

    Great location. Within walking distance of downtown Fergus and beautiful gardens and river. Attractive indoors. Staff very helpful and friendly. Plentiful shopping and interesting boutiques in town and around town.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Maria, The management of the Best Western Plus Fergus hotel would like to thank you for your gracious review of our property. We are always thrilled to hear from our guests that have great experiences with us and this is no exception. We are pleased that you enjoyed our hotel services, as well as, our unbeatable location. It sounds like we were able to meet all of your expectations and we hope to have you return on your next visit to Fergus so we can exceed them.

    3
    « Expected more »

    Stayed at this hotel because of location and other family members were already registered. Check in did not go smoothly at all. Desk clerk couldn't seem to get it right with the credit cards. Best part was the rooms. Nicely done, beds comfortable. Would be better if the a/c unit was at roof height and not bed height. Individual in bed beside unit was freezing. Breakfast area way too small. Coffee machine not working, no staff knew what to do. A separate coffee maker was there, but again, staff unsure of how to use. Ran out of cutlery, layout of food items not well thought out. For price we paid, were very disappointed.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear guest, Thank you for taking the time to let us know about your recent visit to our hotel. We appreciate your comments and vital feedback. We are always striving to do our best for our guests but regret that your experience was different. Although we never enjoy hearing that one of our guests had a less than perfect stay, we feel the comments such as yours allow us to assess where we have opportunities to make improvements. Should you choose to return we encourage you to get in touch with us prior to your arrival so that we can ensure that everything for your stay is in perfect order. Once again I would like to thank you for offering suggestions for improvement.

  • 5
    « BEST Best Western EVER! »

    Could not be more pleased, staff, hotel, check in, breakfast all amazing...each room is total luxury! Hotel staff are all so friendly & do all they can to make your stay wonderful...Owners are very particular to every detail...I will stay no where else...! BEST, BEST Western!

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    We, the management at Best Western Plus Fergus Hotel would like to appreciate you for taking the time to leave such a thorough and complimentary review of our hotel. We are thrilled that our associates and facility were able to exceed your expectations. We aim to provide all the comforts of home and more to our guests. The next time you think to add a few more days to your stay please don't hesitate! We'd love to have you.

    4
    « Nice clean hotel »

    In town for a wedding so I stayed here with family on a Friday night. The hotel is nice and clean with very good staff who know what they are doing. The rooms are clean, beds are comfortable and they even provide a free breakfast. The only problem we had was that there was a very strong scent of cleaning solution or something like that through the entire building. If the smell is gone, I would be happy to stay here again.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    We are always thrilled to hear from our guests that have great experiences with us and this is no exception. We appreciate you taking the time to leave a recommendation of our property and we do hope that you will return on your next trip. Hope to serve you in future.

    5
    « Just what we wanted and needed »

    Everything was excellent, staff, room, cleanliness and comfort. It is especially nice to not have the long straight corridor and rectangle room. The desk was in a separate are, which could be very handy The staff appeared to be a family and made us feel welcome.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Carol, The management at Best Western Plus Fergus hotel would like to express our gratitude to you for taking the time to leave such a complimentary review. We make every effort to ensure our guest's experiences are superb. We do appreciate your feedback in regards to our cleanliness and comfort and sincerely hope that you will choose to stay with us again on your next trip to Fergus.

    2
    « Nice hotel, but did not get quiet room and not much was done about drunk neighbours »

    Nice new, clean, hotel. Nice room, comfortable beds. But, we asked for a quiet room when we made the booking and were given a room by the elevator. That was an annoyance but as elevator was not too noisy we didn't complain about that until we left. Big problem was the 2 nearby rooms of drunks who drank, swore, screamed and kicked walls until almost 4:00 a.m. We called desk twice to complain - staff did talk to them but they were too drunk to care. They should have been kicked out - we did not get a good nights sleep at all. Staff apoligized in the morning but should have done more - call the police perhaps. They did not offer us anything to compensate for the terrible night's sleep and the poor experience at this hotel.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear David, Thank you for your candid review of the Best Western Plus Fergus hotel. It is always a great disappointment to hear of a guest that was not satisfied with their stay. We would hope that the many positive reviews posted on Trip Advisor would be a testament to our commitment to providing excellent service and we do regret that you felt that this was not our priority during your stay. We would like to assure any future guests that, although we are a business, we do realize that the key to us being a successful business is through providing each of our guests with a wonderful stay. Once again we would like to extend our sincere apologies for your experience and I do hope that you will provide us with an opportunity to meet your expectations in the future and reinstate your confidence with us.

    5
    « One of the best hotel stays in years »

    From the moment I checked in the level of service was first class all the way. It is rare that I am actually impressed with hotel service but this was an experience to remember. I highly recommend this property to anyone.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Robert, Thank you for taking the time to leave such a glowing review of the Best Western Plus Fergus hotel. We are thrilled that our associates and facility were able to exceed your expectations. We appreciate your recommendations and is proud to be your hotel of choice in Fergus and look forward to welcoming you back.

    2
    « Terrible Service. »

    Arrived around 3am when driving across Canada and was told there was only a busniess suite available. Said that was fine and went outside to get my belongings and when I came back in I overheard the front desk ask another lady which type of room she would like. Felt like they just tried to sell me the more expensive room instead of offering options. Very disspointed with the service, room was clean. When I checked out the amount on my bill and what my credit card was charged varried by $20.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, The management of the Best Western Plus Fergus hotel was distressed to read your review and would like to thank you for taking the time to leave such candid feedback. Although we are always disappointed to hear that someone's stay was not to their satisfaction, we appreciate knowing the issues you experienced right away so that we can take the appropriate steps to correct them, rather than mentioning it after such a long time. We are a small hotel with lesser number of rooms and all our standard rooms tend to sell real quick leaving us in a situation with only Suite rooms left. For future guests that have a specific room type needs, please feel free to call us in advance and we will make all efforts to accommodate your request. Thank you again for your valuable feedback, we hope that you will provide us with another opportunity to serve you again and reinstate your confidence with us

    5
    « Nice Hotel and staff »

    I had the pleasure of staying at the Best Western Plus in Fergus this past weekend. I was pleasantly surprised on the clean, pleasant smelling surroundings. I got there around 11 am but they went out of their way to book me in almost immediately, within a half hour. From the cleaning staff to the manager his wife and staff I was greeted with respect and in a very friendly manner. My room was impeccably clean and very inviting, and had all the amenities I expected. Breakfast was good and included in my price. every morning when I came down to breakfast Jasbir greeted me with a beautiful smile I would recommend this hotel any time and will definitely be a repeat customer

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Steve, The management of the Best Western Plus Fergus would like to express our sincere gratitude for taking the time to leave such a glowing review. We are delighted to hear that you were so well taken care of by our staff during your stay with us. We make every effort to ensure our guest's experiences are superb and they enjoy staying with us. We set very high standards for our housekeeping department and are consistently performing quality checks in our rooms to make sure that everything is beyond expectations and well kept. It sounds like you were able to enjoy many of our amazing services and look forward to have you as our guest in the future.

    5
    « Great all around »

    Clean facility and room, great staff, pleasantly surprised at the quality and selection of breakfast. All good! The front desk even called up to our room, shortly after we arrived, to make sure it was satisfactory.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Vaughn, The management of the Best Western Plus Fergus hotel would like to thank you for choosing our hotel for your stay and leaving a valuable feedback. We really work hard to maintain the cleanliness of our guest rooms as well as the entire property. It is always nice to hear how well our guests are treated by our associates and we focus on training them to provide each guest with an exceptional stay. As you have mentioned, breakfast has been an area where we are getting a lot of appreciation as we offer lot of choices and maintain the quality as well. Once again we are thrilled to hear that you enjoyed your stay with us and look forward to have you as our guest in the future.

    3
    « Robbie Burns Celebration Event »

    Although the hotel has been open for 2 years, the staff and management have ensured that all physical amenities have been kept in pristine condition. Staff were most accomodating, polite, and professional. All aspects of the room were more than acceptable given the price point. The room was suitable for two; but, an additional lounge chair, to accomodate guests, would have been preferable rather than the small corner table which served no purpose. The "snack machine" on the 2nd floor was not well stocked, although it was supplemented by an open shelf offering in the lobby. The selection, again, could have been broader so as to include snack foods such as "chips & cheesies" rather than the healthier cracker selection. There were cans of "nuts" but at $6.00 per I'm not sure what kind of turnover volume was expected... There were only 2 "Chocolate bar" type offerings and ONLY 1 of each type on the shelf. Perhaps a reevaluation of the terrible eating habits of Canadians staying at Best Westerns may induce management to re-align the selection. The breakfast area was equally as clean, simple; and, served it's intended purpose well. Given that some of the guests enjoying the "free" breakfast were teenage athletes it may have been advisable for staff to have taken the appetites of these young and growing men into account and prepared sufficient quantities of foodstuffs to satisfy their hunger as opposed to serving a group of Senior Citizens.. My breakfast is normally coffee & a piece of fruit & my wife enjoys "coffee in the room" only, so we were not affected. Just a thought. The location is easily accessible & in close proximity to several outlet stores from fast food to Walmart to the LCBO. It is not that far from the main street downtown which is good. The staff may have been trained more extensively in "marketing", especially as both Fergus & Elora are prime Tourist attractions, as is the Royal City of Guelph. A more intimate knowledge of the local & regional communities allows staff the well received opportunity to promote the region; AND, in doing so increase the volume of "return guests".. Overall a rating of 3.5 stars as the accommodation did meet most of our basic needs. We would stay there again...

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Darrell, The management of the Best Western Plus Fergus hotel would like to offer our sincere gratitude for your glowing review of our property and for choosing to stay with us again. We appreciate you taking the time to leave a very detailed and complimentary review of our hotel. We are pleased that you enjoyed our hotel services, as well as, our unbeatable location. It is always nice to hear how well our guests are treated by our associates and we focus on training them to provide each guest with an exceptional stay. By reading each of these reviews we are able to recognize areas in need of improvement and take the appropriate actions to correct them. We pride ourselves on meeting the needs of our guests and can assure you that we are examining the situation very closely and will be taking appropriate steps to avoid this happening in the future. Once again I would like to thank you for offering suggestions for improvement and look forward to your next stay with us.

    5
    « Excellent Value »

    My wife and I stayed for only one night but will go back. The hotel was new and well kept. Our "Standard King" room was exceptionally spacious. The hotel is very close to town without the downtown prices. Breakfast was hot and with good variety. Ample parking, free Wi-Fi, newspapers friendly staff. An all round good experience.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Hello Craig, We are thrilled to hear that you enjoyed your stay at the Best Western Plus Fergus hotel and would like to thank you for leaving a glowing review. Yes, the hotel is new and we are doing lot of efforts to keep it clean as new. We are close to lot of amenities and the famous Scottish down town where you can find lot of activities. We are always happy to hear our business guests say that they appreciated the amenities of our hotel. We are glad that you enjoyed your stay with us and it will be our pleasure to have you stay with us again in the future.

  • 4
    « Good experience »

    I would give this hotel a 4 and a half rating. The hotel is very new and clean and the staff working hard to keep things ship shape. The room and bathroom were a bit on the small side. OK for a night or two but not longer for two people in the room.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear guest, Thank you for your feedback on the Best Western Plus Fergus hotel. All the reviews are taken into consideration by management to identify areas of improvement. We are pleased that you enjoyed your overall stay and hope for the opportunity to welcome you back.

    5
    « A Gem in a Small Town »

    What a great hotel we decided to stay at in Fergus, ON. The Best Western Plus at 830 Saint David Street N is one of the best hotels I have had the opportunity to visit in my travels. I stay at approximately 30 - 50 hotels every year throughout North America due to my career and I consider this hotel in Fergus to be top shelf! Thanks to the staff for the great experience. I look forward to our next stay.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Hello Jeff, The Best Western Plus Fergus hotel would like to express our gratitude to you for taking the time to leave such a complimentary review, it is greatly appreciated. We are so excited about our new hotel and it is amazing to see when travelers such as yourself have a superior experience. The hotel staff here strive to accommodate and meet all of our guests needs, it is great to know that we achieved that with you. As for our amenities, the on-site laundry, fitness center & business center are always a big hit with all of our guests! You can find the comfort of your own home at our hotel. In addition, Fergus & Elora are beautiful hidden gems and it is so nice that you saw how great it is to be here. From our Best Western family to yours, we welcome you back with open arms!

    4
    « New Hotel »

    Very nice hotel. New, so everything is "polished". Should be called "The Best Best Western". The room was well appointed, beds good, pillows good. One of those small bathrooms where the door almost hits the toilet, but no big deal. Very quiet. Problem with the remote was fixed promptly and politely. Breakfast was OK for hockey tourney morning. Pricey, but only other options are in Guelph.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, The Best Western Plus Fergus hotel would like to express our gratitude to you for taking the time to leave such a complimentary review. We make every effort to ensure our guest's experiences are superb. As you have mentioned, all our rooms are well appointed and comfortness of our beds is one of the main area where all our guests are extremely satisfied. We assure you that we remain very competitive with our rates and currently do include a number of value added amenities, including a full hot complimentary buffet breakfast, free wireless internet, free local calls and plenty of free parking. Once again, we thank you for your valuable words and would definitely keep up our hard works to be called "The Best Best Western"

    4
    « Good but pricey! »

    Located outside of Guelph, Fergus is a nice place, but I think this hotel needs to be a bit more competitive in their pricing. Hotel is smoke free, pet free. Very clean, quiet, no issues, staff is super friendly. Breakfast was OK. That's it. Not like other's I have seen. Overall a nice hotel but too much money.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, We are thrilled to hear that you enjoyed your recent stay at the Best Western Plus Fergus hotel and would like to thank you for leaving a review. Your comments help us increase our learning and give us the opportunity to improve our standards and levels of service. I hope we will have the pleasure of serving you again in the near future.

    2
    « High priced-Small town hotel- Bypass »

    Nice Rooms,limited tv with cable mostly subscription. Fair Internet. Basically a makeover of an old hotel. Worst breakfast ever and high rates for small town! Limited staff! I stay at best western often and generally like there hotels very much. This hotel needs to be designated standard not PLUS.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Perry, Thank you for your feedback regarding the Best Western Plus Fergus hotel. We regret that you experienced inconsistencies during your stay and that other elements of your stay fell short of your expectations. By reading each of these reviews we are able to recognize areas in need of improvement and take the appropriate actions to correct them. Our continentalbreakfast seemed somewhat not to your satisfaction, we appreciate your opinion and do take it very seriously, please accept our assurances that we are working to turn that into a positive one. We are delighted that you otherwise enjoyed your stay and do hope that this will not prevent you from staying with us in the future.

    3
    « good flow for a hotel »

    owner a bit pushy and felt his wife worked way too hard while she was due in a week still cleaning rooms while i was talking to the owner about nothing, not great landscaping and no restaurant close by

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Annette, Thank you for you review on the Best Western Plus Fergus hotel. Please note that our management takes each issue very seriously and will be taking steps to address them. We are afraid you didn't get much information regarding the nearby restaurants from the hotel, there were various options within a five minute drive from the hotel. Once again thank you for taking the time to comment on our hotel. We do appreciate your continued patronage, and look forward to serving you more in the future.

    4
    « Find »

    Interesting find when searching the area for a business stay hotel. Very nice hotel. Modern facilities, good value. Nice to find a comfortable place outside of the normal cities. I would come back when in the area.

    « BW830, Front Office Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Good Afternoon, Thank you for taking the time to send this review. Its guest like you that make us work even harder. Thank you again and hope to see you soon at our property. Regards, Paul Nadason Operation Manager

    5
    « Excellent and friendly service!!!! »

    Excellent hotel to stay at. The service was friendly and the room was clean. Breakfast was simple and filling, but what made our day was the manager greeting everyone with a smile. He went out of his way to make sure everyone was happy. We would definitely stay there again.

    « BW830, Front Office Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Good Afternoon, Thank you so much for taking the time to send this review. Its guest like you that make us work even harder. Thank you again and hope to see you soon at our property Paul Nadason

    4
    « Best Western Fergus »

    The hotel is clean and well run. The breakfast was good with a good selection. The hotel is well situated to access down town. The staff are friendly and helpful in making our stay an enjoyable one. I would return to stay again at this hotel.

    « BW830, Front Office Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Hello, I would like to take this opportunity in thanking you for taking the time to send this review. Its guest like you that make us work even harder and make it all happen for you and your family. Thank you again and hope to see you at our hotel is the near future. Paul nadason

    2
    « Not worth the money »

    The hotel was supposedly completed in 2014, yet still had just built on the outside. We were excited, expecting fresh and great. Room stunk, even though it was supposed to be non smoking. There was no good housekeeping. the room was dusty, the furniture was dusty, there was very little toilet paper in the bathroom, and the bathroom had poor lighting. The man at the front desk did not register me for my rewards points and told me to ask the next hotel I went to. Wrong answer. I called customer service and got it straightened out, but he did not know how the hotel chain worked. The breakfast was marginal at best. The wifi was hit or miss, mostly it did not work.

    « BW830, Front Office Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Hello Sir, I would like to take this opportunity in thank you for taking the time to fill up this review. We at Best Western take all reviews both good and bad very seriously and we will always try to improve our quality of service. We would like to invite you back to stay with us and I promise that you will note a change in what you saw the first time around. Thank you again and hope to see you soon. Paul Nadason

  • 3
    « Location, location! »

    Fergus doesn't have much in the way of competition and I do like giving my business to Best Western. But... the bathroom wasn't completely spick and span (a couple of hairs on the outside of the tub, plus a few small stains along the edge that should have been covered with caulking. A few fingerprint smudges on the shower curtain). I wasn't fussy on the squeezable dispensers in the bathroom and shower either - didn't seem overly hygienic, though I know it's green and saves the hotel money. View from our room (205) was horrible. Breakfast was okay, but missed having a hot cereal option and French toast was thin and tough. Not my best Best Western experience.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to submit a review for your recent stay with us. We do respect your opinion and are distressed that the cleanliness of your room was not to your satisfaction. We set very high standards for our housekeeping department and are consistently performing quality checks in our rooms and through guest feedback. We would like to assure all guests that cleanliness is a priority at our hotel and that is reflected in many of the reviews of our hotel and we do regret that you felt that this was not our priority during your stay. Thank you again for your valuable feedback, we hope that you will provide us with another opportunity to serve you again and reinstate your confidence with us.

    5
    « Stellar, hands-on ownership & staff made all the difference! »

    We're a mid-60's couple from Ottawa, Ontario who stayed 4 nights (2015.08.16-19). We've been visiting friends in Fergus for 30 years & usually book accommodations in Guelph (despite chaffing at the long drive between locations each day). This time, when we discovered that Fergus finally had a decent hotel (Best Western Plus Fergus), it was an easy decision: although there was a modest cost premium over what we usually booked in Guelph, we valued the fact that it was less than a 2-minute drive to our friends' home AND that this new hotel was the higher, PLUS-level of quality in the Best Western brand. To say that we were totally impressed would be an understatement; this was one of the very BEST hotel experiences & value-for-money investments that we've ever had in our decades of travel! The location is ideal for a traveller: it's on a main street & just a short walk to a Walmart Superstore, LCBO, Beer Store, Home Hardware & 2 gas stations. BUT what really sets this hotel apart is its overarching "character" ? as defined by the stellar, hands-on ownership (Subhash & "Jessica" [Jaswinder?] Nagpal) & staff (Jins Paul, Mani, Harry & Marian). We normally remember the names of SOME of those serving us in our hotel stays because of their exceptional friendliness & service ethic, but rarely absolutely EVERY SINGLE ONE! They repeatedly, spontaneously & gladly went out of their way to ensure our stay was both excellent & memorable! Add the fact that this is a new, upper-midscale hotel with all the ameneties that bespeak "ease & comfort" & you know why we'd now NEVER consider another venue for all future trips to Fergus. FINAL THOUGHT: They say that opinions vary & talk is cheap. We handed out more well-deserved tips ($$$) to these folks than we ever have & in just one, 4-night stay, consider them to be like extended family. John & Ginette Michol Ottawa, Ontario P.S. We had to delay writing this feedback due to unforseen challenges upon our return home.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Mr. John, The Best Western Plus Fergus hotel would like to express our gratitude to you for taking the time to leave such a detailed complimentary review. We are pleased that we were able to have you as our guest during your recent trip to Fergus. We can't tell you how much we appreciate your wonderful review of our hotel and are always happy to hear our guests say that they appreciated the amenities of our hotel. We pride ourselves on our associates ability to offer individual attention to each of our guests and make their stay an experience to remember. Once again, thank you for taking the time to comment on our hotel. We do appreciate your continued patronage, and look forward to see you next year.

    5
    « great hotel in Fergus.Ont.. »

    strongly recommend this hotel ...the staff are most efficient ..new hotel ..spotlessly clean..complimentary breakfast is of the highest quality that we have experienced in any hotel of similiar competitive position......

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to leave such a glowing and complimentary review of the Best Western Plus Fergus hotel. We are thrilled that our associates and facility were able to exceed your expectations. Our delicious hot buffet breakfast spread is being enjoyed and appreciated by all the guests and your feel was no exception. We are proud to be your hotel of choice in Fergus and look forward to welcoming you back.

    5
    « NIce hotel »

    The Best Western Plus in Fergus Ontario was a very nice hotel for our family to stay in for the night. We wanted to visit the area while on our way to Georgian Bay. It was very clean and the staff was very nice. The continental breakfast had a nice variety of items to choose from.

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Robin, The management of the Best Western Plus Fergus hotel would like to thank you for your gracious review of our property. We are always thrilled to hear from our guests that have great experiences with us and this is no exception. We are pleased to know that our location suited you and that you were well attended by our staff. As for the breakfast, you are right, we have a wide variety of options including eggs, meat, hash brown, tea/coffee and the list goes long !! We aim to provide all the comforts of home and more to our guests. The next time you think to add a few more days to your stay please don't hesitate! We'd love to have you.

    5
    « Great Experience »

    We have stayed at this hotel twice over the last 3 weeks! The service is always friendly, the rooms are clean, the beds are very comfortable, and the continental breakfast is good! I would definitely recommend it to all travelers who want a relaxing and friendly atmosphere!

    « BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review »
    Dear Joanie, The Best Western Plus Fergus hotel would like to thank you for choosing to stay with us in Fergus and for taking the time to review our property. We are delighted that you were happy with our facilities and service and that you enjoyed your stay with us. We don't compromise on the cleanliness of our guest rooms as well as the entire hotel. As you have mentioned, our hot buffet breakfast that included eggs, meat, cereals and other choices is getting lot of positive responses from our guests. Thank for your recommendation of our hotel and we hope to have you back on your next trip to Fergus.

 

Venir à l'hôtel ...

Toutes les directions


Depuis : l'aéroport international de Toronto Pearson. Prenez la 401 West, sortie Highway 6 North, direction Guelph. Restez sur la Highway 6 North, et continuez après Guelph, puis rejoignez à nouveau la Highway 6 North qui devient Saint David Street North, et vous mènera au Best Western Plus Fergus Hotel.


Depuis : Fergus. Prenez la Highway 6 South qui vous mènera du centre-ville au Best Western Plus Fergus Hotel.

 

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