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Best Western Hotel Sugar Sands Inn & Suites,  Destin

4.0/5  - basé sur 234 notations.
4415 Commons Drive E, 32541-3457, Destin, United States - Voir la carte
+1 850 650 9191 +1 850 654 1802

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Salle de jeux
    Salle de jeux
  • Coffre-fort
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Note des voyageurs TripAdvisor
Sur la base de 234 avis de voyageur
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Le Best Western Sugar Sands Inn & Suites est un hôtel récemment rénové, situé au centre de la magnifique ville de Destin, en Floride. La ville s'est surnommée elle-même « le village de pêche le plus chanceux du monde », et dispose de l'une des plus grande flotte de pêche flottes de l'État de Floride. Grâce à sa situation pratique, l'hôtel offre à chaque client un accès facile aux attractions locales et aux nombreuses activités de plein air. Le Best Western Sugar Sands Inn & Suites propose des chambres avec tous les équipements et services que nos clients attendent d'un hôtel Best Western. Notre hôtel de Destin, en Floride, se trouve à moins de 1,5 kilomètre des plages de sable fin et des eaux vert émeraude de la Côte d'Émeraude. Les clients de l'hôtel seront à quelques minutes à pied d'un ensemble de restaurants : TGI Friday's, Longhorn's Steakhouse®, Bonefish Grill®, et bien d'autres. Toutes nos chambres bénéficient d'un accès gratuit à Internet haut débit et d'une télévision câblée avec HBO®. Toutes les chambres disposent d'un four à micro-ondes et d'un réfrigérateur. L'hôtel propose un petit déjeuner chaud complet et gratuit, et dispose d'une piscine extérieure chauffée et d'un bain bouillonnent, une salle d'entraînement, une salle de jeux vidéo et une blanchisserie sur place. Le Best Western Sugar Sands Inn & Suites est situé à côté du centre commercial Shoppes of Paradise Key, à seulement 800 mètres des Destin Commons, à 8 kilomètres de la galerie commerciale Silver Sands et du port de Destin. Passez un excellent séjour !

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Avis de nos clients

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Basé sur l'avis de 234 voyageurs
Très bon
En couple En couple 56
En famille En famille 103
Escapade entre amis Escapade entre amis 30
Professionnel Professionnel 10
Voyage solo Voyage solo 7
Rapport qualité / prix
Best Western Sugar Sands Inn & Suites,Destin
  • 2
    « Hotel subpar, staff super »

    We recently stayed at the Best Western for a quick weekend getaway. We purchased the room (king suite) through Groupon Getaways, and read that it had been completely remodeled. I am sure they did a bit of updating, but the majority of the hotel is not in great shape. The sleeper sofa in the room was totally disgusting, and the linens were ridiculous--blanket was ratty and torn in multiple spots. The small breakfast area was so small that I ended up having coffee in the lobby. My daughter enjoyed the heated pool and jacuzzi, but there is nothing else to do here. Maybe the regular room with no sleeper sofa would be a short term bargain, but we will look elsewhere next time.

    « Great place very clean and stiff is very helpful »

    Great place to stay very clean and safe the staff is very helpful and nice. Will stay here again if in the area The in room internet is very good for hotel internet was able to use it to get some work done ?

    « Clean! Friendly! Great Deal! Excellent Service »

    We booked our room through Groupon and got an excellent deal! Sometimes you get a bit weary of great deals at the sacrifice of subpar service, food, and comfortability of the hotel. This was not the case with Best Western Suagr Sands Inn and Suites! The breakfast was great, and the service (especially by Christina!) was AWESOME. In addition the rooms were extremely clean and worked perfect for our family of 7! Again, shout out to Christina for taking care of us!

    « Nice clean hotel »

    We booked a queen suite at this hotel for a recent girls trip to Florida. The hotel was immaculate! The room was very spacious and the beds were very comfortable. The breakfast buffet had a nice variety. We booked through Groupon and got a great rate.

    « Excellent Value and Very Clean! »

    We stayed at this hotel for a wedding. The majority of the wedding party stayed there. I was blown away at the price. Perfect location for shopping and dining. 2 blocks from the beach. The breakfast was excellent. Such a variety of food and fresh and area was very clean. Definitely recommend.

    « Rooms Clean, Happy Employees! »

    I called ahead & spoke to Jesse at the front desk; requesting a 1st-floor room. We arrived & Jesse greeted us with a smile! He had our room on the 1st floor as requested! Our room was 2 queen beds, dorm fridge, microwave & single-serve coffee pot. Also, hairdryer in bathroom Breakfast served till 10 on weekdays & 10:30 weekends. Served scrambled eggs & sausage patties, links & or bacon. Bread choices, white, whole wheat, English muffins, bagels, muffins & pastries. 2 Waffle makers with your choice of additions like chocolate chips, crushed Butterfingers, Oreos, dried cranberries & walnuts. Syrup, of course. Different cereals, yogurts, fresh fruit, juices & coffee. Cleaning staff are very pleasant & helpful. Free parking. Will be staying here again!

    « A Nice Stop »

    We stopped at the Best Western Sugar Sands because it was a bit off the beaten path and traffic wasn't as heavy. It was only about 2 blocks from the main drag and a mile before the real heavy traffic of town begin, so it was convenient yet much quieter and less hectic. We weren't disappointed in the motel. It was clean, modern and neat. Our room had 2 queen sized beds, a microwave and refrigerator and all the other ammenities. Breakfast was excellent. Aside from the usual muffins, bagels, toast, cereals and fruits, there were eggs, bacon, waffles and all the trimmings. I'm sure the meats change daily. The staff was friendly.

    « Fantastic »

    Very clean rooms, good hot breakfast of waffles, eggs, sausage, muffins and more. Nice pool and hot tub. Close to beach, shopping and restaurants. Staff very nice, especially Corine at front desk. Everyone very helpful.

    « Family »

    Great hotel nice rooms ,,, great prices ??!!! If u r Pokémon player your going to have a blast in this town "Destin Commons " This hotel is a great location !!!! Thank you to the maid !!! She was great !!! Elevator was scary tho and they could use some upgrades like tile instead of the old carpets ,,, but other than that super !!!!

    « Well appointed and conveniently located »

    Great hotel with friendly, very accomodating staff. Rooms are clean and modern. Two Queen Suites have a door between the bedrooms with a tv in each room. REAL hot breakfast each morning with eggs, omlets, bacon, sausage, hot and cold cereals, breads and pastries, the works! So conveniently located next to a shopping plaza with a Publix, Ross, Bone Fish Grill and several other shops. TGI Friday's within walking distance. Right off the main drag, Hwy 98 and within minutes of several beaches and attractions.

  • 5
    « Great Stay would reccommend »

    My family and I really enjoyed our stay. Overall the hotel was great and the staff was very courteous. The Breakfast was amazing. We got a group discount because of a soccer tournament and never would have thought to stay otherwise, but are very glad that we did.

    « Perfect stay for problem-free relaxation. »

    We chose this hotel for the two-room suite availability at a very fair price. The location was superb for us, with easy access to all locations. Excellent, well maintained appearance. Better than average hot breakfast with two meat dishes each morning. Checking in and out was quick, and the staff were friendly and helpful. We plan to stay at this location again.

    « Quick beach trip »

    Overall the hotel was great! The room was a bit musty but the king sized bed was absolutely wonderful! We had expected a view but didn't get one which turned out to be okay bc the ocean was right there! The complimentary chairs and umbrellas was a pleasant surprise as was their kids movie and popcorn. Overall the staff was outstanding as was their complimentary buffet breakfast. I will definitely stay there again.

    « Okay, but... »

    We evacuated from a hurricane to this hotel as part of a rewards program on one of our cards. It was rated the best that was still available. Can't offer any local comparison as we don't vacation here, but this one is on the edge of acceptable. It needs an infusion of cash to update the rooms. They're not terrible but they are well past "worn" and the amenities are minimal. Beds are lumpy and uncomfortable. The staff are pleasant but quick to avoid eye contact, which suggests a bad work environment. Breakfast was okay but also could use a few more dollars invested. The hotel has potential but seems to be missing the high mark at the moment. One would hope that a situation like a hurricane would be a chance to shine rather than falter, but this hotel isn't doing that.

    « Destin Festival »

    Myself and two friends visited Destin FL in Oct 2016 for the Annual Destin Seafood Festival. We stayed for 3 nights at this hotel. It was a very nice hotel that was close to a lot of restaurants, stores and the beach. The staff was very nice, helpful and accommodating. I would definitely recommend this hotel to others

    « Worth It »

    Purchased from Groupon a weeks stay. Beds are medium to firm, everything was updated. Hotel staff wad pleasant and didnt treat me less-than because I bought at a discountedprice. Parking lot was clean and safe. Rooms clean were queit. Was worth every penny.

    « Best Kept Secret Hotel to Stay in Destin »

    This Best Western was located in the heart of Destin very near activities, shopping and restaurants. The staff was great, the service was super and the breakfast was good. The room was clean, hotel neat and the pool and fitness was enjoyable. Will definitely recommend a stay there.

    « Great Hotel! »

    The front desk employees are so friendly and helpful. Our room was great, clean and nice. We enjoyed the pool and hot tub very much and the breakfast was good! Lots of choices. Overall it was an excellent experience no complaints here!

    « A week on the beach »

    We booked the room thru Trevago and got a very good rate. The hotel was clean, the staff was professional and helpful, Breakfast was good and a staff member kept the items available. There were a couple minor problems in the room, but staff took care of them and when they couldn't get the phone to work offered us a different room. I would definetely go back!

    « Hotel Accommodations »

    We stayed here prior to our final destination and it was immaculate and ALL staff couldn't accommodate and more than they did. Even when I had a question by calling the front desk, they answered the phone immediately and new the answer to my question. This place is in an excellent location...within walking distance of many stores. HarborWalk minutes away and many restaurants nearby. Would stay here again in a heartbeat when we visit again.

  • 5
    « nice reasonably priced hotel »

    Hotel was clean and modern with friendly staff. The swimming and whirlpool spa was excellent. This hotel is walking distance to destin commons shopping mall and a short ride to the beach. All in a a nice hotel for the price in destin.

    « Good low budget hotel. »

    Clean modern renovated rooms, nice, friendly staff. Breakfast is free and is alright. They have fruits and yogurt too-the Pool is in the back. The beaches are not too far away- close to Publix and all shopping places

    « Nice place to stay! »

    I really enjoyed our stay at this hotel. Everything was nice and clean! The only 2 reasons I'm giving this place a 4 out of 5 is because there was one very rude receptionist named Sequoyah. She was the only one who made this stay annoying because she acted like anytime you spoke to her it was an inconvenience. I lost my phone and asked her if any had been turned in and she pretty much gave us a dirty look and said," no. I haven't gotten a phone" and walked quickly back to a room next to the service desk. She didn't even give me a chance to give my information on case it was turned in. Also during checkout she was short and rude with us. My husband and I both left feeling annoyed because she was that rude and that's how we were leaving. Everyone else was very nice, very accommodating, and treated us like we all want to be treated. The only other problem was the Jacuzzi. It was green and would foam up with nasty bubbles but as soon as we let them know they had someone working on it.

    « A great place to stay »

    It's a good location with lots of restaurants and stores close by and not too far of a drive from the beach. In the same center as a Publix. Friendly staff, clean room, clean hotel. The only ding I can give it is that the pool was cloudy. I use the pool to exercise when traveling so I like it to look clean.

    « Destin, Florida Trip »

    I would recommend this hotel to all my friends and family. The service was great. The staff was professional and friendly. The staff was also very hardworking and helpful. We stayed three nights and it was a great experience. The beds were very comfortable. Slept like a baby. Thank you Best Western.

    « Decent Hotel. Great Location. »

    We had a suite which was quite big. The bathroom smelled like bleach which I thought was a good thing. There was plenty of towels, etc. The beds, and pillows were pretty comfortable. The pool was a decent size compared to some of the others we saw, and was clean. The breakfast was actually pretty good. There was quite a bit to choose from for hotel breakfasts. Really, the only negative, I have is that you can hear people in the hallway quite clearly. Probably we annoyed others because of toddler's crying, etc. We put a towel along the bottom of the door because there was a bit of a gap to help muffle the sounds. Other than that, no complaints. It's in a great location. If we ever make back to Destin, we would stay there again, for sure.

    « Worth Every Penny »

    This hotel is close to many attractions, and just a 5 minute walk to the beach. The staff was so friendly, and accommodating. Other hotels in the area, that were this nice, were much more expensive. I would highly recommend this hotel.

    « not as good as expected for price »

    The air vent above the bed was very disgusting and seemed to be an allergy causing disaster to happen. the housekeeping did not replenish items each day. For a non-refundable room, you would expect better services and cleaner more sanitary rooms.

    « Good Hotel »

    The location was good with restaurants and shopping close to the hotel and the beach was right down the road. The rooms were clean. There was no safe in the room which was very inconvenient. Staff was okay. The breakfast area is nice, but the layout desperately needs to be rearranged! It was total chaos and took 15 mins to just get food and coffee because of the layout of everything. We would stay here again if in the area.

    « Weekend beach trip »

    Sugar Sands is conveniently located to Henderson State Park with a great beach plus public access beaches. My girlfriend and I checked out four different beaches during our couple nights stay. We were amazed at the clearness of the water at Henderson State Park nearby and Dune Allen further up the road. This hotel was a great place to stay. There were lots of families coming to stay at the beach. The breakfast area filled up, but the staff did a good job keeping everything from running out.

  • 5
    « Overnight stay »

    Conveniently located in walking distance to food and shopping. 1 mile from the beach. Quiet and clean! Near a highway, but did not hear any noise. Comfortable beds made for a great night sleep. Friendly front desk staff.

    « Okay but not great »

    Biggest issue was hotel not stocking bathroom with toilet paper or towels and having to keep going up front to ask for those items. Hotel was kind of clean, but overall not impressed. Sand from the beach was in the room, which is expected, but staff never vacuumed the sand in the rooms. Check in and out was easy.

    « Almost there.! »

    Stayed 3 nights here. Great location nere shopping At Destin commons (and The movies) and a 10 minute Walk to The beach! Good restaurants nearby. Big Spacious room ( Suite) with 2 rooms ! Great for a family Of four! Small gym but all right! What keeps me from giving IT a 5 is The way too small breakfast Room for such a big Hotel! Always crowded because there is too little space! Had breakfast 10 minuters before closing everyday so we Didn't have to stand up!! Pool Also had problems At our stay, some chemical inbalance which took 1 1/2 day to fix. Nice staff! The washing room had some issues with one Of The cleaners leaving residue on all our clothes. The management reluctantly gave us refund on The money. But. IF you don't have to wash anything this wont be a problem! Overall a almost perfect stay!

    « Stinky swimming pool »

    The condition of this hotel's swimming pool was beyond words. The water was a dark green color. Surprised that the health dept. did not shut the hotel down. Terrible experience. Will not stay at any Best Western ever again.

    « Deep Sea Fising »

    Hotel was clean. Unfriendly front desk receptionist...only one individual.. Air conditioner only worked one day....did not work 2nd day. I did report it, they apologized and I checked out. Rooms were clean and breakfast was OK.

    « Great Hotel »

    This hotel is very clean, location was great if you are playing ball at Morgan Sports Complex. Publix and other stores/restaurants are in walking distance. Breakfast was perfect for families. Housekeeping staff was on point. Only issue we had was the swimming pool. We did not use the pool because it was so cloudy we could not see the bottom of the pool. Extra points for quietness - we could not hear the guests in the next room or in the hallways. Suite was great for families. Front room with a bed, TV and desk for the kids and the back bedroom with a door has a bed, dresser, coffee maker, fridge (will not freeze a water bottle though) and microwave.

    « Great room! »

    1st floor, smooth check in, nice location while we await our condo. Plenty of shopping and restaurants within walking distance, even had Walmart and CVS nearby. So far good. Looking forward to to the rest of the stay and returning in the future.

    « Good place »

    No complaints at all. Motorcycle touring and enjoyed our stay very much! They gave us a bottle of cold water upon arrival and it had been hot that day. Staff was very helpful with places to eat and giving directions to the beach ,etc.. New facility and in great shape!

    « Great hotel and location »

    After reading reviews for numerous hotels on Trip Advisor I finally selected this hotel. What a great choice it to a Destin Commons Mall, a few blocks from Henderson State Park, and close to many restaurants. The turnpike from the north ends one block east of here. The hotel looks new or has been renovated as they said in the listing. Everything is clean and the staff has been very helpful and courteous. I feel safe in this hotel and outside due to the neighborhood. Booked on Priceline and got a good price two months out. I'd come here again if I was in the area.

    « Great rooms! »

    If you're not planning to spend much time at the hotel and you're just using it to sleep at this is a great place! The rooms are very nice and clean! The hotel has what they call a "game room" it has a mini foosball table which is nice more than other hotels offer so that's a small plus. The fitness center is very small but you basic hotel fitness center. The pool was very hot I couldn't tell the difference of it and the hot tub. The free breakfast is well cheap. But hey it's free. And lastly the staff is very nice and gave great advice on food!

  • 4
    « A very pleasant stay. »

    Stayed in a King suite for a few nights with my family on our first trip to Destin. The hotel is centrally located and within a few minutes drive to many of the public beaches in Destin. The bed was comfortable, the air conditioning worked well, and the living space was roomy enough for our two kids to sleep separately from us and have some privacy for themselves. Breakfast was nothing fancy, but there was something for everyone in our group to fuel up for the beach: fresh fruit, yogurt, bagels, pastries, waffles, eggs, and sausage.The on-site pool was well-kept and wasn't crowded throughout the day (we were there M-Th so weekends may vary greatly). If we travel to Destin again, we will definitely keep this hotel on our list of possible places to stay.

    « Great rooms »

    Great rooms, great breakfast, great location! Only hiccup was front desk was not the friendliest but in fairness, it was a holiday weekend. For being a busy holiday weekend there was not a ton of traffic, which was a blessing. Beaches were close by. Lots of homes around this location.

    « Great location. »

    The accommodations were very nice for the price. Great pool. Hotel is easy walking distance to food and shopping. Can also walk to the beach, probably 3/4 mile. The staff could have been friendlier, but overall good stay.

    « Great Location. Enjoyed my trip! »

    The hotel is a great location! The hotel was close to the beach, restaurants and shopping. We enjoyed the up to date décor and separate queen beds. I would recommend this hotel for couples or friends taking a summer trip. We were able to save on gas because everything was very close. I did wish the hotel itself was a little cheaper but for the holiday weekend and location, we did not mind paying the price.


    I enjoyed the stay, from the staff to the near-by attractions. We had a party of about 8 families. Everyone enjoyed it.... The only thing that I dislike is the fact that this survey makes you have a minimum length of characters. I enjoyed everything about the hotel and it's staff, as well as the near-by attractions........


    what a fabulous weekend at the Best Western Silver Sands Destin- The pricing was reasonable and the staff was exceptionally fantastic and accommodating. - The Location of this property was right next to some of the best shopping Destin has to offer. This place will always be my first choice for vacation or just to get away for a long weekend.

    « very enjoyable stay »

    We wanted to go shopping at the outlets and the Commons, but my daughter recently had a baby so we knew we needed to spend the night to make it enjoyable. This hotel was very clean, centrally located and, most of all, affordable. We checked in very easily, they checked to make sure our room was satisfactory. We felt safe and comfortable. Would definitely stay again.

    « Florida Panhandle Vacation »

    Great location for visiting beach communities such as Destin, Ft. Walton Beach, Seaside, Watercolor, Alys Beach, Rosemary Beach. Also right next to shopping centers and several chain restaurants near by. Not far from Destin-Ft. Walton Beach Regional Airport.

    « Nice Hotel, Comfortable Stay »

    Me and my 2 children stayed here for 3 nights and enjoyed our stay. The beds were comfortable, the rooms were clean and the breakfast was good. The beach was only 1 mile away which was nice and the hotel was located near lots of restaurants and shops.

    « Burning up the beaches »

    We stayed here for the burning up the beaches car show. It is centrally located, walking distance to shopping and lots of restaurants. Clean, comfortable and very friendly staff. Nice breakfast with waffles and a few hot items..eggs,sausage. Very clean and kept up on area to eat.

  • 4
    « Stop on way to New Orleans »

    Our first stop on way to New Orleans and we wanted to be near the beach. Desk clerk was very friendly, answered our questions, our room was very clean, nice large bathroom and sitting area. Enjoyed pool & jacuzzi. Complimentary breakfast in the morning was excellent. Would recommend this hotel for travelers wanting to spend time at the beach but not wanting to pay a fortune for a room.

    « Nice Surprise. »

    We normally stay at another Best Western property directly on the beach, but decided to stay at this location. It is really nice, the staff was helpful and we loved the room. The breakfast was decent and the location is close to shopping and Henderson Beach.

    « Stop searching... book. :) »

    Nice, clean, modern and spacious. Nice and big rooms with comfy bed, pillows, flat screens TVs, great and not noisy A/C. Hidden from the main street with almost no noise. Great breakfast with lots of choices, free newspapers and small Fitness room. Friendly stuff at the recpetion, quick chek in and out and resonable price for what you get. Recommended!

    « Another Satisfied customer »

    Was pleasantly surprised at the cleanliness and condition of the hotel. The staff was great,even called us to ask us if we needed anything. My husband and I have stayed at many hotels, Best Western included, and this was one of the best priced hotels, great location, and experiencse we have had. We will be back and be sure to recommend to our family and friends.

    « Affordable and Convient »

    We stayed here the Weekend of the 22nd for a short weekend getaway. Despite late arrival, check in was a breeze and we were in our room within minutes. The location is convenient to shopping, publix, and a couple of restaurants. Also, Henderson Beach was a mere 3 minute drive away. The staff was professional and greeted me each time I'd walk through. The room was very nice. It had more features than I expected. I'd stay here again in a heartbeat. For the prices, there's nothing better. The only complaint that I have and it is a personal thing is that I prefer a slightly harder bed. Other than that, the trip and hotel was wonderful.

    « Clean and affordable »

    We booked through Priceline and couldn't see the hotel we were booking until after purchasing. We read other reviews and became skeptical. Upon our arrival we realized many reviewers are ridiculous. The common areas are clean. The room is clean and smelled great. An hour after check-in the front desk called to make sure we were satisfied with our room and asked if we needed anything. We went for an evening swim and the pool was clean. The next day we actually spoke to the manager slash while sitting at the pool. He came out and saw the hot tub needed attention and immediately drained and cleaned it. He was very nice and seemed to really care about the hotel. I would recommend anyone to come for a visit. The breakfast is great. They have a waffle maker which was fun to use. Plenty of options of juices, cereal, sausage, eggs, and bread. We are enjoying our stay and will definitely return any time we are in destin.


    We stayed here for a lacrosse tournament. I requested an early check in and was granted it. The gentleman (maybe the owner) made check in a breeze. He was very friendly and helpful. The rooms were really nice and the breakfast was AMAZING! The staff was overall friendly. The location is PERFECT! Walked next door to publix and walking distance to the outlet mall a few ways over. Driving would be maybe 2 minutes. Walking distance to TGI Fridays and very close Wendy's. The pool and hot tub was a nice touch. Other restaurants not that far. All in one the place is nice, friendly, clean, and safe. We Will be back.

    « Dishonest management »

    The hotel was clean and nice but management a different story. I stayed at this hotel in March booked my reservation through a 3rd party site. I paid for 2 nights once I arrived. Obviously from previous reviews this is not recommended if you're staying here!! Booked for 2 nights but due to constant rain we decided to leave one day early. Spoke to Michael who said he was manager who assured me this was ok but had to get refund from the 3rd party? Did not understand but agreed. After I called the 3rd party. They called hotel and again spoke to Michael who now refuses to refund my one night! I am now having to eat this, Do not stay here!

    « Started Great, went downhil »

    Great checkin, and 3 of the 5 staff I dealt with were awesome, wanted to be there and helpful. Other staff were "meh" attitudes, and just took messages when I asked about housekeeping and no hotwater. Wouldn't pick up a phone to fix the problem right then. Several kids in the parking lot all 4 nights, getting in and out of two cars and generally wandering around. Feared for safety of my vehicle.

    « Not clean »

    Room was not cleaned. Garbage left and dirty towels. Bed was made with dirty sheets. They have redid the rooms, but everything is cheap and not being kept up. Breakfast not good and staff not very nice or helpful. I would not recommend this hotel. Better options in area.

  • 1
    « Worst Best Western we have ever stayed at »

    Picked this hotel because I like Best Westerns, what a mistake!! First of all we weren't able to check in until 6:15, staff were super rude. Acted like they could care less that check in time is 4:00, but wanted to make sure that we knew when to check out, and to not be late. Got to room and there were no towels and hair on the sheets, you could tell that they had not been changed from previous guests. When I called desk no one answered, so went there and was told they had run out of towels and the man at desk acted like I was lying when I said sheets were dirty. He said no they always change sheets and would not replace them! Had to go to Wal-mart and get our own sheets. We didn't get towels until around 11:00 that night. This was our worst hotel experience ever, I have actually contacted the Best Western customer service over what happened here. Do Not stay here! Went down the street to the Fairfield Inn and was treated with respect and it was clean!!

    « Worst experience EVER! Customers beware »

    I have recently wrote a review on here. However, it is not longer on this site. When I tell you this story I am sure it will be taking down again. I have never experienced such filth in all my life. We had a eight hour drive to Destin. We tried for over 2 hours to get a hold of someone to inform them of late check. We ended up calling the corporate office and they too had difficulties getting a hold of someone. The corporate office gave us a an email to send to them. My husband again tried one more time and finally spoke to someone on the phone. When we arrived the night manager/nonmanage checked us in and was pleasant. The elevator had a drip bucket in the middle of the floor due to a leak in the ceiling of the elevator. Once we arrived to our room we opened the door and a aweful smell came out. The smell of floral mixed with sweat and dirt consumed us. On the middle of the floor was a "Odor Boom" that was left and forgotten about. The bathroom was filthy and uncleaned. The beds and sheets smelled as if someone had been seating in them, which were uncleaned. The air conditioner did not work and was freezing in the room. Called to the manager/nonmanager to fix the problem. He apologized and stated that the whole staff had walked out days prior and they were short staffed. my daughter who has Asthma began coughing. He eventually changed our at almost 2 am. I believed he went and cleaned another room so that we could get some sleep. The second room was clean, along with the sheets and towels. Totally different then the first room we were in. We only recieved 2 hours prior to our early start due to my childs competition. We had no hot water during our morning shower. By then we had had it! Went to talk to the Owner Slash and he became MIA. The first desk girl stated it was her first day and had no way of getting a hold of him. We waited and her never showed. She sent another staff member to tell us he would not be returning from getting forks. We went back up to our room to call the 3rd party to get some of our money back which they refunded us only one day. My husband went down to apologize to the front desk lady for his frustration and spoke briefly to another employee who was a tall ethnic man, who acted as if it was his first day also. Come to find out it was the Owner Slash! We were checking out when the night manager/nonmanger was checking us out. I have to say this is the worst experience I have ever had in a hotel. We have called the corporate branch due to someone is going to end up with something from this hotel. It has the most unproffessional staff, a owner that cares nothing for his staff or his customers and the filth there is unimaginable. The Manager who will respond to this can say this is untrue like he did to James L or JackiJo but we know the truth. I also know they took down my first review!

    « Staff »

    Day staff very unprofessional ? the girls were borderline rude - the carpet in the room was very filthy. The towels were not changed and when I asked for cleans ones I was told to bring the dirty ones to the front desk and then come back in an hour. !st self-service hotel I ever stayed in

    « Rude staff!! »

    Made a reservation thru Hotwire in March and got this hotel. I recieved 2 emails from hotwire confirming my reservation. Go to check in around 2:30, no one was at front desk, rang the bell and a rude middle eastern man came out and says "what"? I was shocked! Nice customer service! Told him we wanted to check in and he says no not until 4 or after. I was like ok thats again very rude. Then he says let me even see if you have a reservation. Gave him my name and he says no you dont even have a reservation here. You went to the wrong hotel. So I pull up my email on my phone and he says yes thats us but we no longer use hotwire you cant stay here. I told him that I had prepaid and he again says we dont use hotwire. I asked him what was I supposed to do, he says I dont care but your not staying here. I have never been treated so rude!! This man was disrecptful and doesnt know how to treat customers!! I think he was talking down to me because I am a female! Ended up calling hotwire and after they called and spoke with him ,was told thats a first we have never had a hotel not honor a reservation. That says a lot about this place!! Was actually put in the Wingate and it was 100% better. It is higher rated and I can see why!

    « OK hotel, but short on cleaning staff and towels »

    This hotel has comfortable beds, and clean rooms, but when check in time is 4pm, you expect by 6:30pm when you finally arrive, that they will have a room available! Also, they were very short on towels. I am not quite sure how hotels run out of towels! I had to wait for some to get dry- and finally got towels after 11pm. Ridiculous.

    « Nice hotel »

    The hotel staff was nice. The breakfast was sufficient. There could have been more food choices but the options that they had were pretty good. This hotel was clean and fit our needs for the two nights that we were there. The pool was not up and running but the overall stay here was decent. No complaints.

    « Wonderful Front DesK Person »

    My wife and I stayed at this hotel for three days last week and we had a wonderful experience. The lady at the front desk at night was named Charlene and she was so helpful and friendly. I would recommend this hotel to anyone who asks me.

    « Great place to stay right in the middle of EVERYTHING! »

    The hotel in newly updated and remodeled. The location is hard to beat, with all the shopping and restaurants around you. The beach is right down the road. You over look Kelly Plantation golf course. It is a very quiet area but still in the middle of everything.

    « Good for a good night's sleep »

    It's not fancy and there is no view, but if you're searching for a good place to sleep, this Best Western would fit the bill. It's very convenient to a variety of restaurants, shopping and a short drive to the beach if desired. Overall, it's a good hotel to get a clean room at a reasonable rate..with breakfast. I had business the next day in Ft. Walton Beach, but always prefer to stay in the Destin area, which is a short 10-15 minute drive.

    « Best of the Best Westerns »

    recently stayed at the Best Western Sugar Sands in Destin, Fl. and we were very pleasantly surprised....we knew it had been recently renovated but did not expect the level fit and finish and spaciousness of the rooms.....great decor, bed was perfect and the bathroom was very nicely updated.......couple the hotel improvements with a great location close to restaurants, attractions, shopping and easy access and you have a real winner......hats off to this hotel for providing us with an outstanding visit to Destin!

  • 4
    « Great price »

    I would have never expected such a nice experience at a renovated Best Western. The staff was so nice and willing to help! The location is close to everything and there wasn't much hassle checking in/out.

    « Great stay at newly renovated Best Western »

    My family and I stayed here for a reunion recently and could not have been more pleased! The staff and service were exceptional and the location was in close proximity to shopping, dining, and beach. The complimentary breakfast, complimentary internet access were definitely a value-add. I will be coming back to this hotel on my next vacation to Destin.

    « Good experience »

    Room is clean and breakfast is really good. It's close to the withe beach and around with many restaurants. The weather is not that good, but I feel warm from people live here. I'd like to go back in summer.

    « Nice building, scary to sleep at »

    Place is newly remodeled, Just became a Best Western location. We almost always stay at Best Western, but will not stay here again. We were suddenly and rudely awakened in the middle of the night by someone trying to get into our room. Thank goodness we had the safety latch secured not allowing the door to open. When we spoke to the desk attendant the next morning, (which took forever to come because my wife was so scared, she jumped at every sound) the attendant stated that it was probably the night clerk making a wake up call "follow-up", but must have went to the wrong room. Who does a wake-up call follow up by entering a room? Will not recommend this place at all.

    « Awesome Stay!!! »

    Me and my friend drove 7 hours from Hilton Head, SC to Destin, FL for her birthday celebration weekend. We took a chance with this hotel seeing as how the sign stated that the hotel was newly remodeled. The front desk staff was very friendly, and booking and checking in was a breeze. The rooms are absolutely gorgeous!!! I definitely will make the white sands my first choice the next time I visit Destin.

    « Nice mid budget option close to everything Destin has to offer »

    I love Destin. It's a big journey from the UK which I've made several times, and this time I thought to try staying away from the beachside properties I've stayed at up until now - I always drive to quiet beaches so I thought I'd save the huge cost this time So, the White Sands is really close to Destin Commons, and has ample parking for the size of the place. The lady at check in was really friendly and gave me a front facing room up a couple of floors The room had no spectacular view, but that was fine, I wasn't expecting the hanging gardens of babylon :) , but was a really good size with 2 double beds Everything was clean and comfortable and I had no issue with anything The main reason to choose this hotel in my opinion is it's proximity to Destin, Fort Walton and for me the finest beaches along 30A - Grayton, Blue Mountain etc, Sure I'd stay again, and I'd recommend it to others too


    I booked a room for 2 nights and thought I got a good deal until 1 month later when I got my bank statement. The place charged me $350.00 for smoking in the room. I am disabled and this amount coming out of my account HURT BAD. They said it was a non-smoking environment AFTER I called to find out what the charge was on my statement. If I would have known they were going to access my debit card for this ridiculous charge, I would have paid cash for the booking. DON'T STAY AT WHITE SANDS INN AND SUITES IN DESTIN FLORIDA. THEY SCREW THE DISABLED PEOPLE FOR SMOKING IN THEIR PRECIOUS REMODELED BUILDING.

    « Found a great deal by booking early »

    So glad we found this place. We booked early and got a great deal. Clean and comfortable. They are changing to a Best Western so we will look for them next year when we travel here on business for the Destin Festival of Art.

    « Comfortable stay »

    We stayed here for 5 nights and it was really nice. The staff was very accommodating and friendly. The only issues we had was getting enough towels but I always bring some from home. They cleaned up our room when we needed and it was a very comfortable stay. It was only a mile from the beach we went to and very close to shopping. What more could you ask for? I would definitely choose this hotel again. Thank you for making our stay in Destin, FL awesome!


Venir à l'hôtel ...

Toutes les directions

Depuis : la Highway 98 West. Tournez à droite sur Matthew Boulevard. Le Best Western Sugar Sands Inn & Suites est juste un peu plus loin. Depuis : la Highway 98 East. Tournez à gauche sur Matthew Boulevard. Le Best Western Sugar Sands Inn & Suites est juste un peu plus loin.

Depuis : Niceville/Mid Bay Bridge. Prenez la State Route 293, tournez à droite sur la Highway 98 West, tournez à droite sur Matthew Boulevard. Le Best Western Sugar Sands Inn & Suites est juste un peu plus loin.


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