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Best Western Hotel Tall Trees Canberra,  Canberra

3.5/5  - basé sur 409 notations.
21 Stephen St, Ainslie, 2602, Canberra, Australia - Voir la carte
+61 2 62479200 +61 2 62574479

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Les points forts de l'hôtel

  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  •  Restaurant
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
Note des voyageurs TripAdvisor
Sur la base de 408 avis de voyageur
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Séjournez dans ce motel de Canberra situé dans l'historique banlieue classée d'Ainslie, à quelques minutes seulement du centre-ville et des principales attractions de Canberra dont le Parlement, le casino, le Monument aux morts et la Galerie Nationale d'Australie, et à quelques minutes à pied de plusieurs restaurants prisés de Canberra. Bienvenue au Best Western Tall Trees Canberra, situé sur l'une des jolies rues bordées d'arbres d'Ainslie, loin de l'agitation des artères principales. Les chambres sont équipées de lits queen size confortables, espaces de travail ergonomiques, stations d'accueil pour iPod®, minibar, accès à Internet haut débit, télévision câblée gratuite et deux chaînes de cinéma. Dégustez un petit déjeuner somptueux dans le bar petit déjeuner et admirez les vues spectaculaires sur Black Mountain et la tour de Telstra. Le motel offre également un grand parking et un service d'étage. Explorez le grand plein air sur les superbes pistes cyclables, promenez-vous le long des rives du lac Burley Griffin et découvrez la réserve naturelle de Tidbinbilla ou le parc national de Namadgi. Observez l'éclosion du printemps à Floriade ou immergez-vous dans la culture à la foire alimentaire internationale. Divers restaurants, bars et magasins élégants sont à proximité de l'hôtel. Le Best Western Tall Trees Canberra offre des chambres confortables de qualité et met à votre disposition un personnel aimable, compétent et expérimenté. Réservez votre chambre et faites des économies dans ce motel de Canberra !Veuillez noter qu'un supplément de 1,65 % est appliqué à toutes les transactions par carte de crédit.

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Avis de nos clients

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Basé sur l'avis de 408 voyageurs
Très bon
En couple En couple 130
En famille En famille 127
Escapade entre amis Escapade entre amis 22
Professionnel Professionnel 80
Voyage solo Voyage solo 22
Rapport qualité / prix
Best Western Tall Trees Canberra,Canberra
  • 3
    « Just fine »

    The rooms are small but adequate for my needs. Free wifi was working well for me in the afternoon do I could work well and then FaceTime the kids too. Good location for the city, shops, attractions and my work all within a short drive. Bathrooms recently renovated and are clean and adequate. Tall showers are a winner. Front desk staff are very friendly and helpful. Priced really well too. I'm happy enough.

    « Canberra weekend »

    The check in was very friendly and informative. The room was very clean and tidy with good amenities. The beds were comfortable. One problem we encountered involved parking our vehicle in the parking area. One parking space had a large empty cement pot plant in it which was difficult to see. Hence we drove into it and caused damage to our vehicle. We reported it to reception.

    « Good Value »

    I stayed at the Tall Trees last weekend. The room was good and very clean. The staff were helpful and friendly. A nice leafy location close to Ainslie shops as well as the Asian eateries in Dickson. I will stay again.

    « Beautiful room, beautiful staff, lovely locatiob »

    I have to say we were worried to stay here after reading some reviews on this site. I honestly don't know how a bad review can be given. We arrived and were greeted by lovely front office staff. Our room was a family room ( queen bed with two sets of bunks as we have four kids). The rooms were modern, clean and welcoming. Shower was hot , plenty of towels. I was equally nervous about ordering breakfast having read the reviews on here, well once again nothing to complain about! We had the big breakfast and everything was hot and cooked to perfection and delivered to our room on time. The kids loved their eggs as well and said best srambled eggs ever!. Unfortunately on the last night of our stay our daughter had a blood nose and the front office staff were lovely and told us not to worry when we informed them it was on the pillows and sheets. Everyone made us feel welcome and our holiday staff delightful and we would defiently be returning when next in Canberra! It's also nice and close to everywhere we wanted to go and a really quite beautiful street location. Thanks to all at Tall Trees!!

    « Careful of the service factor »

    I experienced issues whilst on this stay. Staff member on check in was as rude as i have come across. Issue with check in, not her fault however she did not handle it well. room was clean and tidy but on the small side but that is ok. Tried the room service one night only to find the item i wanted had run out. The replacement meal was very average. Overall as a frequent traveller i cannot recommend this hotel.

    « Ok for the price »

    We found the place clean and tidy, albeit our room was not the size we imagined suitable for a family of four. Staff were friendly and helpful and it was no problem when we had to prematurely leave owing to an emergency back at home. ie no charge for the cancellation of our remaining stay The only unfortunate experience we encountered was in the Oak Tree Bistro on the first night of our stay. Ordered at approx. 6.20pm was advised at 7.15pm that kitchen had run out of chips which accompanied the kids meals and only sweet potato chips were available. No biggy, but they could have told us a lot earlier. Kids burgers consisted of a bun with a rissole of meat and some BBQ/tomato sauce. No salad, not even butter on the rolls. Our mains arrived at 7.45, (they had overlooked our entrée). A Ceasar salad with chicken was requested as one main. It arrived with croutons that were obviously bread that had just been fried, a drizzle of what was NOT Ceasar dressing no parmesan and very little chicken. The continental breakfast was so-so. The young guy & girl wait staff were friendly & ensured we were only charged for what we got. The food is way overpriced for what you get & I feel the kitchen/management need to pick their game up a bit in this area. Would probably stay there again, but would definitely eat out.

    « Definitely not one we would ever recommend »

    This motel is definitely not 4 star but rather closer to being rated as a 2 star facility. Can't criticise the room but overall the service is pretty average. One night we had to go and ask for towels which had been removed by the cleaners but not replaced. 3 other guests had the same issue on the same night. The dining room is very poor. The diner menu is pathetic and the breakfast is just not up to standard. On one morning we were advised that we couldn't have tea because the tea facility had broken down and then on another occasion guests were advised that there was no butter available for toast as the motel had run out of butter?? The final and most annoying point was the feeling of being ripped off with a $15.36 Credit card surcharge when paying via our Visa card. We will return to Canberra some day but will definitely not recommend or ever book this motel again.

    « Very Disappointed »

    Stayed here on a Friday and Saturday night and found it possibly the most repulsive place I've ever stayed in. Our first room stank of sewerage and the air conditioner kept us awake all night. We were given to keys to another room to check the air conditioner to see if it was suitable. The air conditioner was nearly as noisy as the first room but at least the room didn't smell like sewerage. The rooms are very basic and didn't feel clean at all. The sheets were like tissue paper and the towels rough and worn. The bathroom is so small that two people cannot pass each other in there. This is no 'Fresh contemporary, elegant accommodation' as described in the hotels website and the rooms are certainly not 'sparkling or stylish' either. Please, if your willing to take the chance, do yourself a favour and dine in town. The restaurant for breakfast was laughable and we felt totally depressed even been in the dining room. Without a word of a lie, the antique looking toaster took over 10 minutes to pop and even then it wasn't cooked. All the guests there on the Sunday morning were lined up waiting for their toast and one couple waited the entire time we were seated and still didn't have it by the time we left. May seem trivial but you should at least expect this as an absolute minimum breakfast service surely. We only had continental breakfast so I can't comment on the full service. Hardly saw anyone order this though. The furniture and decor in the restaurant was disgraceful so enough to said about that. Makes me feel ill just thinking about it. This is in every sense of the word a 'budget' hotel and it's certainly nothing like the description on the website. The room rate was cheap but the website portrayed a much better environment that was reality. We were very disappointed and felt that we wasted our money and compromised our precious weekend time staying here.

    « undecided »

    Plus-the hotel is located in a quiet street and close to local eateries. It is only a short drive to the city. Rooms are neat and tidy. The microwave, plates and cutlery in the room are really good. Staff friendly. Minus-We dined at the hotel for breakfast and sadly it was woeful. They do not have a way off keeping the hot food HOT-The boiled eggs were stone cold as were the poached eggs as well as the bacon. The fruit on the fruit platter was minimal. There was nothing in the dining room to entice you to dine there again. It was very disappointing.

    « Quiet, comfortable, excellent value »

    I booked for two nights business trip. I regularly travel to Canberra, and sought this location as it is away from the Northbourne Avenue noise and hassle. The location was an easy 20 minute walk to Civic for work. It's located in a lovely treed neighbourhood, terrific little shopping centre nearby too. I was upgraded to the Executive room which was a lovely surprise, and a tasteful well appointed room. Occasional door shutting noise outside the room, but a very comfortable bed and i slept very soundly. I enjoyed my stay, was very comfortable and quiet, will definitely be staying there again next trip

  • 5
    « Brief getaway »

    Located north of the city but very close to the restaurant area of Braddon. Very clean rooms, polite, courteous, and helpful front desk staff. Value for money compared to what I saw on the internet, very peaceful environment, with the birds chirping in the morning. Plenty of parking. Rooms had balcony's and foxtel.


    Travelled with a group of 12. First night we could not eat in the bistro as they did not have enough food for 12 people. Continental Breakfast was included in our price. Bistro/Dining area was filthy on both mornings. Not enough staff. Second morning they had no food: run out of bread, run out of milk, didn't offer yoghurt on Sundays. Reception staff not interested in any comments Locked out of room two nights in a row. Changed room key after the first night that it didn't work, and again the second night it didn't work. Had to stay outside in the freezing cold until someone decided to help us get access to our room. They advised they didn't know they would have so many people using the dining area - well they should have know by the number of bookings they took - the carpark was full both nights.

    « Quiet and Comfortable »

    Tall Timbers is positioned in a quiet street in Ainslie .The staff are friendly and helpful. While the restaurant had specials besides it's $30 mains we opted for the local pub (5min walk) which was great. Get directions and a map from helpful office lady. The complementary continental breakfast is great but you can get hot brekkie if the need arises.

    « Quiet, friendly and helpful »

    This is our pick of North Canberra places to stay. The location is perfectly central yet quiet. The room was spotless and well appointed. And the staff were friendly and willing to do that little bit extra. A hot water issue was fixed pronto. We will stay again.

    « Great little motel »

    Looking to spend just a night in Canberra, this was the perfect choice. Our room was clean, comfortable, and modern. The room was as spacious as you'd expect from a motel and all the conveniences were there. Continental breakfast had plenty of variety and the machine coffee was surprisingly good! Staff were friendly and helpful workout being in the way. Overall, has a great night's stay and wouldn't hesitate to book again.

    « So near Canberra »

    We stayed 3 nights at this wonderful Motel. Rooms were very clean and serviced each day. The attach restaurant had a good menu whilst staff very very pleasant to deal with. Very close to activities such as War Memorial, Telstra Tower, walk in birds avary and much much more.

    « Not as advertised and horrible customer service »

    My family had the misfortune of staying at the Best Western Tall Trees in early July 2016. Hoping to spend the night in a nice hotel, we went by what was described on the Best Western Tall Trees website as a ?4-star hotel? with ?fresh, contemporary, elegant accommodation? in ?stylishly renovated standard motel-style rooms in a convenient and quiet location.? Unfortunately, none of this was true. Our room (room 122) was tiny, had no shower or bath (just a curtained-off corner of the bathroom), had a view out the back of someone's filthy backyard and a utility pole, and a front view of a wall. It did not have the ?ergonomic work stations? as promised. As far as a quiet location, all afternoon it was overrun with kids yelling in the parking lot. For all this we paid over $190. When I asked the front desk for was a new room that matched the descriptions and pictures featured on the website, I was told this was not possible because the motel was full. Then I asked for a reduction of the cost of the room to something more reasonable since our room was not what was advertised ($190 is obscene for that room). I was told to speak to the manager, but he was never around during the length of our stay. I left my email address because we were visiting Australia and had no phone. He never contacted us. Only after writing to the Best Western headquarters with our complaints did we finally get an email from the Best Western Tall Trees. For all our troubles, they offered a $30 refund. Seriously? Is this how a ?4-star? motel treats its guests? In large part because of our stay at this Best Western, we left Canberra feeling disappointed and conned. Previous to our stay at that Best Western, we had been at a Travelodge in downtown Melbourne, paid half the price, and enjoyed a much nicer, quiet, larger room with a great view. The Best Western Tall Trees promised much more for twice the price and was nowhere close. Just about every description on the website for this motel are lies and the photos look nothing like the room we were given. This was not the service or experience I expected. We left unhappy and since the manager seemed to be avoiding us and the front desk employees appeared not to care, we also left feeling ripped off. You should avoid this ?4-star hotel? and find somewhere else in Canberra.

    « Quiet, convenient and very clean »

    Being located in a suburban area well away from busy roads the hotel is very quiet. There is nothing particularly special about the rooms, but they are clean, tidy and well looked after. I also appreciate the position, it is handy to central Canberra and the AWM with the Dickson shops quite close; it is a Motel so a car is pretty much required.

    « Decent quality affordable accomodation »

    Good value, decent rooms, nice bathrooms - not a bad place to stay. The location isn't great but there is plenty of free parking. If you are looking for a place to sleep while in Canberra, this place is worthwhile. If looking for a place where you can spend some time relaxing at your hotel, I would look elsewhere.

    « Great hotel »

    Very nice and clean the staff was wonderful we really like it . Close to the centre, we only stayed there for one night but it was really good the room was nice and warm the bathroom clean it's has a bar and also we can order breakfast and warm food , plenty of parking . We definitely a good place to stay great value for money.

  • 4
    « Winter short stay »

    Spent a couple days sight seeing in Canberra on the way to Sydney and beyond, stayed at the Tall Trees for 2 nights and was well surprised, I was impressed by the quality of everything for such a cheap price, had a wonderful stay..

    « not for winter »

    I stayed here with my 2 sons wanting to visit the sites of canberra - and it was a mixed bag. On the positive side, it was well situated as I had a car - would not have worked without one I believe. The room was large and very clean, the beds comfortable and . bathroom clean. The front desk and the cleaning staff are very friendly and helpful. On the down side This hotel takes lots of school groups and I was woken both mornings by them returning from the breakfast room (630am) - not the hotels fault, this may upset some people. Other than that I found the room very cold, extra blankets are available at reception. I am not sure about the rest of the hotel, but my room had one wall that was windows - and it was near impossible to heat the room. I had the reverse cycle air con on over night at 26' and it was still cold. The air con was not big enough for the space. The breakfast was for me the worst part of the whole experience - the breakfast room was cold, the food was cold (you have to give half asleep staff a pre pouched egg and have them heat it up for you.... not very nice, boiled eggs stone cold, domestic toaster leading to a line up (whilst your heated up egg goes cold again) the few pastries offered were burnt and cold! Having said all this I would go back, but only in the warmer winter months.

    « So noisy!!! »

    On first impressions everything was great. Ladies at the front desk were lovely & room was very clean & modern. But when my daughter & I went to sleep it was extremely noisy. I turned the heater off (which was half of the noise) but then it got so cold & there's no spare blankets & the bedding isn't warm enough for Canberra in July. I then had to turn the fridge off as it was making the other half of the noise. Not impressed!!!!

    « Not up to my standard »

    Unfortunately the noise above our room was boisterous to say the least. Lucky for us they did quite down after 10pm. Just letting you know that the free to air channels had great reception however the fox/movies & sports channels had very poor reception. The next morning I spoke to the girl at reception about the noise above but she didn't seem to interested. Bed was comfortable and room was tidy! Not sure if I would stay there again.

    « Relaxing weekend away NOT »

    I would not recommend tall trees Canberra! Not sure how they can call it 4 stars loose fittings in the bathroom was frightened to hang the towel up just incase the towel railing come off the wall. Taps in the shower not connected to the wall grime around the taps on the vanity No sleep in as the noise outside the room was constant started at 7am. Noise from the room above went on for hours as reception is only manned until 10pm nothing we could do about it. Not such a relaxing weekend :(

    « Great Find »

    Tall Trees was recommended to me by a friend. I was pleasantly surprised by the quality of the room. I had an Executive room a little bit more than the standard but well worth it. All the staff are friendly making for a good stay. I will definitely be back

    « Wonderful Customer Service »

    So nice to be greeted with a smile by someone who obviously loved their job. We arrived at 9pm and a smile after travelling was lovely. Room was clean and tidy. Breakfast was fresh and fast. Checkout easy and again greeted by a smile and genuine interest. We will be back.

    « Clean and comfy »

    Had the family room.. Very comfy bed,room was clean..close to shops. Will stay again..staff were great..parking was plenty..walls were a bit thin as could hear people next door..but overall was perfect for what we needed

    « Back Again »

    I stayed at tall trees on my previous visit and was up to the standard of the my first visit. The staff are great and the food in the bistro was excellent. A little hiccup with the AC but was attended to quickly. Thanks again tall trees.

    « Cold room, mouldy shower, no hot water (to start with).... »

    Check in efficient. Allocated a room directly facing the car park. Canberra is getting cold (May) and the room was freezing. Reverse cycle air conditioning warms the room but doesn't take away the cold that seeps into the bed mattress and base. Renovated bathroom, glossy black floor tiles, new fixtures and shower but noticeable mould in grout in shower ? needs a good spray with mould remover. No shelf space in bathroom apart from window sill nor in the shower to place anything (apart from a soap holder). Rest of room pretty standard for ?motel' style accommodation. Microwave in cupboard which is useful for a quick reheat of anything. Nice toiletries ? surprise. Distressed to discover no hot water for shower ? two calls to Reception finally resolved situation. Reception only manned until 10:00 pm (I think) so check everything before then! Mattress OK but cold night's sleep (see note above); sheets almost threadbare and a bit rough, just a regulation blanket and needed the spare in the wardrobe. Pull the curtains too hard towards the door and there's a gap for people to view in ? peep show city ? not so good on the ground floor with a bit of foot traffic past the window. Comical activity to close that gap up. Relieved the hot water was available for morning shower. Check out also efficient. Luggage stored for evening collection while I headed to work. Not much else around for eating options so a car needed to get to Braddon or Civic fringe eateries. Good option for Action bus - Short walk to the No7 bus on Cowper Street into Civic (Canberra Centre) or the Civic bus station. The streets are incredibly dark though once the sun sets! Didn't test dining, room service or breakfast ? not really interested. Couldn't understand how the cleaners miss mould in the shower in a fairly ?new' bathroom. You get what you pay for. I'd pay a few more dollars for a bit more comfort which is exactly what I did the next couple of nights (elsewhere).

  • 5
    « Excellent place »

    I stayed there two nights in 2015 on my way to Snow mountains from Sydney. This is awesome quiet place with so much helpful staff. Its cheap too. I would certainly revisit. Some of my friends are going on same way this year, i have suggested this place already

    « Cheap and tiny Rooms »

    We stayed at the hotel and there is parking but not undercover and found the rooms really tiny. The bathroom is tiny and not big enough to swing a cat. The rooms with balconies out the front are bigger but more expensive $150 a night. The bed was ok and cable TV is on analogue so you need to change the input source if the previous tenant got it wrong. Be warned that you need a car to get anywhere from here as its not close to anywhere, but you can dine in at the restaurant. The nearest food and bars are in Londsdale St about 5 minutes drive away. Try the Civic Pub which is great. There are better options for accommodation elsewhere for the same price.

    « Exceeded expectations »

    We purchased a groupon deal for a family room at this hotel. The booking process with the hotel was simple and pleasant. Check in was simple. We had room 219. Room had a queen bed and two single beds. The room was clean and reasonably modern with a nice large window looking out over the trees and street. The bathroom was fairly modern with a heated floor and plenty of thick towels. The bed was very comfortable to sleep in. We got to breakfast a bit after 9 am and evidently most guests were early risers. The dining room staff apologized that there wasn't a lot left on the buffet. It appeared to us to be plenty left. The staff however still went and cut some more fresh fruit and boiled my daughter 2 eggs, cooked just right. Considering we were expecting a continental breakfast we were very pleased. I would definitely stay here again.

    « Cheap accomodation in good location »

    Stayed here on 2 occassions during business trip. Price is very affordable and location is good close to everywhere. Bedroom is functional, nothing fancy but that's expected with the cheap rate. Bathroom is very tight and not many space for you to put your amenities. Drying off after a shower can be a challenge if you have a large frame. Cleanliness is OK but not great, on my second stay the room has not been cleaned properly. The manager was very apologetic and promised to follow it up when I provided the feedback. On my second stay a group of people made lots of noises at around 3.30am. Overall a standard no frill hotel in a very convenient location but my experience on the second stay has not been great. If you are very budget concious then this is the right hotel for you.

    « Just not quite there »

    This week I stayed at the hotel recommended by my work colleague as he said it was really good and away from the hustles of Canberra. I was a little disappointed with the overall experience as there was a coach staying there at the same time and they were struggling to cope with it.

    « Problems at tall trees motel »

    The room was OK. Quiet location, breakfast was very low standard. The motel had been sold and the new owners were under going renovations. The staff at the reception area were under stress due to a very loud noise coming from the computer, they said they have been told that it won't be fixed until the renovations were finished. The noise was unbelievable, the new owner obviously don't consider the staff as being important. The cleaning staff stand outside the rooms and smoke. Not a very good look, we won't be back

    « ACT Visit »

    Once you find the hotel it is a great stay. Tall Trees certainly represents Best Western Hotel chain in a superb manner. Breakfast was excellent. Only down was the shower over the Shub being 6'3"makes these a little awkward. The heated floor made up for the shub experience.

    « The mini bar »

    Check your contents of mini bar on arrival because they will charge you days after your visit, maybe we were naieve, and didn't check. As a family on a budget we carry our own snacks,BUT hey there's nothing you can do after.. they can have their $16 and loose a customer. Dont take the the family.

    « Overbooked Canberra »

    Why is it so hard to get a relatively short term booking in Canberra? My booking last time was at a hotel that will remain nameless but was not good. Tall Trees is much better but is still a pretty average place to stay. Room was comfortable enough, bathroom new and good, room service adequate but view there was none. Nevertheless a fair and reasonable place to stay.

    « In the Suburbs away from the city noise »

    A good 5 minute drive from anywhere and situated in a quiet suburban street. As Best Western Members we chose to stay here and were pleased we did. We upgraded from a standard room because on inspection found the standard a bit small for three days and our gear. Our room was large with four beds so we could spread out. The wifi was strong 90% of the time, enough for our needs. Hot showers, mini bar, comfy beds. Only negative was no trolleys to cart lots of gear to the rooms not accessible from the carpark. Other than that a good choice

  • 4
    « Pleasing experience »

    Very quiet, clean and well presented. The only factor which I considered a negative was a very small bathroom, and no opening windows to expel hot air / vapor. Staff were very friendly, and leaving notes as required is a good feature.

    « Excellent value »

    I regularly stay at Tall Trees for business and pleasure and find it to be excellent value. It's well located in a quiet suburban street but close to the city. The staff are very friendly and rooms are large. Plenty of parking.

    « Another very pleasant visit »

    Have been a bit slack in providing reviews of this motel as it feels almost like a second home. It's very nice when you arrive to be greeted by name - guess why it feels so much like home. The room was great, the location is quiet but handy to the shops and the staff were very friendly and professional. Will definitely return on my next visit to Canb.

    « Good value, clean but too small »

    A good motel with a few inconveniences such as impossible wifi - I gave up and used my phone hotspot as the motel wifi was poor with frequent dropouts. The room I booked was far too small and uncomfortable for working in. I have stayed here before and had a large and comfortable room, so next time I will be sure to book a better room. The motel is clean and comfortable and quiet. There are good shops nearby for meals. The motel offers plenty of off-street parking.

    « Unauthorised amount taken from our credit card - BEWARE! »

    We stayed at the Best Western for two nights in February. We found the hotel to be clean and convenient. We booked through so had to give our credit card details for booking only, but paid cash on arrival. Upon check out we were told that as the accommodation had already been paid for, there was just one meal at the restaurant to be paid. We hadn't even set foot in the restaurant!!!!! The receptionist seemed confused but apologised and assured me that there was therefore no charge. We left the hotel. Now one month later and we have returned home from our holiday to find $47.60 has been taken from our credit card (I can only assume in payment for the supposed meal we ate) without our authorisation. I am awaiting a response from the hotel management. Beware giving credit card details to this hotel.

    « Correct that's it ! But not a 4 * »

    Good welcome, the room ( We had a Deluxe room)was renovated in part but not all ( not the bathroom, and the furnitures who are old). The room was clean but the balcony not at all ??. The beds are new and clean. Surroundings are ok ( not that nice )and not fare from the center. Breakfast had nothing special !! But all the employees are helpful.

    « Motels great for the uk visitor »

    A good quality motel just outsides Canberra ideal for sight seeing. A reasonable price, the room has comfortable beds and a great powerful shower. a small shopping area with a pub and cafes all within walking distance. A drive into Canberra takes about 10 minutes. We were on a holiday/sightseeing visit and thoroughly enjoyed the stay

    « Best decision! »

    We stayed here last night & Friday. We had a 6 person room as there were 6 of us adults. Really enjoyed it. Location is perfect only a short drive to everything. The room was clean, comfortable and had everything you would need. Staff were helpful when we asked questions. Breakfast was AMAZING!!! Recommend it to anyone wanting something affordable and close to everything.

    « Very disappointing »

    While our room was comfortable and attractive, and the location in a quiet suburb meant that we expected to get a good night's sleep, many details let Best Western down. We found straight away that the curtains wouldn't close fully (we were on the ground floor), so I had to improvise a clip using a coat hanger. Then we found that the bin still contained rubbish from the previous occupant, and the soap receptacle in the shower hadn't been cleaned fully so still had soap residue.The wifi was tricky to connect -- the login page would not appear at first, even with the help of the receptionist, and the connection kept failing so I had to keep the login details with me at all times. But worst of all, when we tried to sleep, was that the room was so poorly sound insulated from the corridor. Anyone chattering halfway down the corridor when leaving early (as people do) could be heard as if the door was wide open. Am I being fussy to expect this basic design flaw to be sorted out by a major hotel chain? Surely it's vital to have good sound insulation in a place like this -- one of the prime requirements. Finally, the night door was badly fitted so that anyone entering during night hours, including us, created a metallic screech which echoed along the painted-brick corridor. However, I can report that next morning (Sunday) someone was hard at work on it so hopefully this has been fixed. But we will not choose Best Western again.

    « Terrific accomodation »

    Spotless, all amenities great, staff so welcoming and cooperative, will definitely stay there when visiting Canberra again. Highly recommended, parking easy, great location, and quiet. There was a problem with our allocated room and we were upgraded immediately without any fuss.

  • 5
    « Quiet, convenient, professional motel »

    Room was pre-booked and available on arrival. It was comfortable, well equipped and clean. All items worked as intended and met our requirements. The optional Continental breakfast was a strong feature for us with a good selection if items. TV, phone and WiFi worked well. Off-street parking was available close to unit. Food was available in the vicinity, though a little lacking in variety. Parking was metered and overlapped dining times. The motel is close to the Canberra Visitors Centre and located in a quiet leafy area. This has become our preferred stopping place when staying at, or travelling through Canberra. We would, however, range more widely for dining in future.

    « Less than expected from a 4 star »

    It was disappointing. The bed was very old and uncomfortable, the carpet was dirty with some weird spots here and there, the TV didn't worked properly. So if you're thinking on going there, I suggest you think twice.

    « Average -What the hell happened on the carpet? »

    I use Best Western a lot for business and generally find them to be a reasonable standard. This hotel was Ok, but what the hell happened to the carpet in my room? What would of been a nice hotel room was turned in to something dodgy by all of the stains on the carpet. Seriously needed to be removed What redeemed my stay was the amazing vegetarian lentil patties. One of the best vegetarian meals I have ever eaten outside of my own cooking! Compliments to the chef

    « Disappointing. »

    Our choice was made because of location and there was a Restaurant. Alas, the Restaurant was closed on our 2 nights - Sunday & Monday - NOT stated on their Website. Then on arrival, paying for 2 rooms 2 nights, I was charged 1.65% on MASTERCARD. OK, I missed the small print on the web, but I have never stayed at a motel - and will not again - that has this surcharge. So, we all went out for ALL our meals. That was a 1st too - never stayed at a motel before without having a full breakfast. They also got the Newspaper delivery wrong both days.

    « Tall Trees great value accom in Canberra »

    Excellent accommodation for the budget conscious not wishing to compromise on amenities or service. Set in a quiet leafy locale - clean, tidy and secure. I stayed in a 'Standard room" which housed both a queen sized and a single sized bed. Only criticism is that the rooms are quite compact, but the bathroom had been recently updated and all fittings and room features functioned perfectly as listed. So room size would be unlikely to bother most unless you were hoping to entertain. I purchased breakfast in the dining room which was sensational value for money and the food was excellent. All staff from the front desk through to the dining room were very helpful and nothing was too much trouble for them! Well done Tall Trees, I will be visiting again.

    « Tall Trees »

    Quiet location, clean with friendly staff. Plenty of parking and close proximity to the city and Mort St restaurants and Bentspoke pub. Continental breakfast was enjoyable with plenty to offer with options for a full hot breakfast for a small additional cost.

    « Good value accommodation in Canberra »

    This is a quiet motel in suburban Canberra suitable for families or those with a car who don't need to be near the centre of things. I was travelling with my teenage son and although the room was a bit cramped, it was fine for two nights and we didn't spend too much time there. Main criticism is with the wifi which was included in the room rate. The user name and password were both complicated and impossible to remember, particularly annoying as we had to keep logging on every half hour or so when it dropped out. Wifi was particularly slow as well and I couldn't send one email with attachments. Continental breakfast was adequate but cereals lacked variety. Rooms clean and bed comfortable but some oil on bathroom door to stop it squeaking would be appreciated ! Hot water in shower was a bit erratic as well. These are picky things but generally I felt the motel was pretty good value for low budget travel.

    « Great sray »

    Very clean, and the staff were friendly and very helpful. Rooms were a good size for a couple and three that share a room was still very comfortable. Breakfasts was also nice. It is in a perfect location to the centre of Canberra. We will be back.

    « Great place to stay in Cnberra if you are with a 6m old baby »

    I was very sceptical after reading reviews about BW Tall Trees on trip advisor. However, rooms are big, baby cot was provided and food was good. Especially breakfasts, they are healthy delicious and well presented. I mean they even have protein balls and nut trail mixes there... Or gluten free options. In terms of location it's located close to everything. 3 mins drive to war memorial. 5 minutes to Canberra shopping centre. We loved there so much that we have extended our stay for 1 extra night.

    « Quiet location not to far from centre of Canberra »

    I booked using a prepaid travel voucher which I had inadvertently left at home. The voucher saved us over $65 on the advertised rate. Upon arrival I spoke with the receptionist who was more than understanding and offered the use of the desktop computer and printer to access the on-line voucher and print a copy free of charge. She provided clear directions to our room and the location of the restaurant for breakfast next day. Could not rate her service more highly. The room although modest in it's size provided enough space for two adults and was consistent with the tariff. We could not fault its cleanliness. There was a two seat lounge, flat screen TV (foxtel), R/c A/c (very quiet) and the bed (queen) was very comfy. The bathroom, was very contemporary, there were sufficient stocks of soaps, bath gel and separate shampoo and conditioner and the shower had good pressure and a shower head they gave a great flow, without running out of hot water. One of the better showers I have used. We went for the continental breakfast which offered a very good variety including cereals, fruits, 3 juices, pastries and toast and an espresso coffee machine. There was no need to pay the $8 extra for the cooked breakfast. It was a welcome relief to receive free WiFi for up to 3 devices (3.5gb limit per day), a service that should be standard but is quite often not the case. The WiFi speed was very good compared to other places I have stayed. I would definitely stay here on my next trip and recommend to others.

  • 4
    « Family room in Canberra »

    Staff were friendly & we had a great stay. We arrived late and they were accommodating with after hours check in. The hotel was conveniently close enough to everything we needed. Housekeeping went over & above for our family, offering extra cooking facilities to make our stay more comfortable and easy with kids. I definitely recommend staying here.

    « Better than average »

    Stayed one night as a couple. The room was quiet, and the place was clean. The room looked recently renovated. The location is in the suburbs of Ainslie, away from the main road and not within walking distance of anywhere to eat. On the plus side that means it is quieter as long as you get quiet neighbours which we sort of had! The room we had, a queen, was on the small side for us though it is not that unusual I guess for a motel. The bathroom in our room wad particularly small with hardly any hanging space. Plenty of car spaces. Did not have that much interaction with staff but they were pleasant enough. Did not have breakfast. Nothing particularly memorable which meant it was ok, and fine as a motel.

    « Tall Trees quiet January stay »

    This is my 2nd time at tall trees. I knew this was a school excursion style motel, but I wasn't really expecting to get a school room in the front corridor, last time I had a nicer external room. It was dark and pretty basic. My main disapointment was that after booking for two nights I thought I'd like to stay three. I spoke to reception on the end of the 2nd night to inquire for availability and price. As I had a two day rate as it was, he offered me a slightly reduced price on that two day rate. Which was good. Next day when I went down to book and pay a different receptionist said the room was available but for the one day rate. I told her what I was offered the night before but she didn't want to budge. I didn't like this or the tone of voice. So I packed up, booked another hotel online immediately and left. Someone else deserved my money more.

    « Not 4 Stars as claimed. »

    Avoid Room 140 and 142, no draft seals under door so you end up with cockroaches in your room. Hair in bathroom. The sofa bed when open blocks the only fire exit the room is a fire hazard. Bathroom window is sealed. The air con can not be adjusted so you risk getting ill from it. Noise from upstairs kept you awake at night, no sound proofing. No staff after 10:pm tried the phone it was after hours call centre. We needed some fly spry to kill the bugs invading the room. The staff were unhelpful the next morning. I felt very vulnerable with no security on site after 10:00pm and people looking in cars in the car park checking if cars were unlocked. I was denied being allowed to speak to a manger, I said I would post my feedback on line and the staff member said go ahead and shrugged her shoulders and mumbled something very impolite.. Breakfast did not arrive as promised and was not cooked when I arrived at reception at 7:30am. I was advised I would have to wait another 30 minutes because other breakfast were ahead of me. On the form I did ticked the 7:00 to 7:15am time slot, I was threaten police would be called for non payment of my breakfast that did not arrive. I would of expected the reception to call the night prior to advise breakfast is after 7:30am and some more information the site has no staff after 10:00pm

    « The Dragon Lady Strikes again - appropriately named by another guest victim »

    Avoid Room 140 and 142, no draft seals under door so you end up with cockroaches in your room. Hair in bathroom. The sofa bed when open blocks the only fire exit the room is a fire hazard. Bathroom window is sealed. The air con can not be adjusted so you risk getting ill from it. Noise from upstairs is unbearable, no sound proofing. The appliances are not safety checked. I suggest you take your dash cam in with you to record the event. The staff are untruthful and the dragon lady does not check her facts and posts incorrect unprofessional postings on-line. As an aged traveller this is a disgrace, to treat the elderly in this manner. Asking to see the manager is translated to say I swear and yell, English is my second language and I do not support harassment of non Australian. I did not realise the "man" behind the counter was pregnant. Breakfast did not arrive as promised I had to attend to see the good father at church and the "man" behind the counter threaten to call the police for not paying for the breakfast that did not arrive. Shame on you Worst West Tall trees Canberra,

    « When is a bath not a bath? »

    When it looks like a bath, operates like a bath but is in fact no bigger than your average shower recess! We were really disappointed having particularly books an executive room and specified a bath for New Years Eve to find that the bath in the miniscule bathroom would only just fit one slim adult sitting down with legs bent and then not very comfortably . When I enquired at reception about the size of the bath I was told the reason was that it was an old motel. We have stayed at many motels of the same vintage and they have good size baths. Check in was agonizingly slow as they had computer problems but the manager was friendly and courteous. Apart from the bath the room was spacious and comfortable with a good size fridge (though packed with mini-bar stuff). Though for the life of me I can't understand why the standard rooms have a microwave but the exec rooms do not. Maybe something to do with the perception that if you can afford an executive room, you will eat out or use the mini-bar. I would also advise asking for a room on the street side rather than the car park side as people coming home late were really noisy. I acknowledge this was NYE but it think it could apply any weekend night. Also not much advantage to a balcony overlooking a car park. An Ok motel but I wouldn't stay again.

    « Bad room »

    We were given a disabled room we didn't even ask for one, Tele wasn't working either, house keeping lady just walked in around 9 am that was really rude she asked what time were checking out when the check out time was 10.

    « Canberra Weekend »

    Headed to Canberra for a weekend away with the family. We were recommended Tall tress by the Visitors center. This is a quiet little hotel just off the main drag but still close to all the attractions. We had a large comfortable room. It was clean but is in need of a face lift. The staff were great and greeted us with smiles each morning. We enjoyed our trip to Canberra and will definitely be back

    « Quick Stop Over »

    We were traveling through Canberra and needed a clean affordable place to stay. We found that at the Tall Trees. The room was clean and neat with the usual amenities. The staff were friendly and welcoming. the check in and check out process was easy and uncomplicated. Breakfast was great value and offered a range of options. We enjoyed our quick stop over and will certainly recommend tall trees to all our friends.

    « Enjoyable Stay »

    Chose this hotel as it was close to family and the city. The staff were excellent, nothing was too much trouble and the restaurant menu offered a variety of gluten free options. I was so thankful after a long trip it was great to eat some good food instead of junk food. The room was clean and tidy with everything you would expect in a hotel room. We had a most enjoyable stay and we will certainly recommend this hotel to all our friends and family. Thanks!!

  • 4
    « Comfortable stay »

    Attentive staff to maintain a comfortable stay including pay television and wifi internet..Quiet location. Fair price price for location and clean accommodations. Would choose to stay there again next year.

    « Any good experience was negated by apoor reponse to a potential room breach »

    The hotel itself is fine and good value for money and mostly quiet. However one particular issue has to be said. On a previous stay at 2am or thereabouts I was awakened by a male stranger who tried to enter my room three times. I finally and firmly persuaded him that this was not his room. I was obviously shaken about what could have happened - and he was drunk. I was told the next morning by the front office staff the room had been overbooked by their night call centre. The matter initially was handled poorly and without enough 'horror' if you like at what had happened. I was offered a refund. However nearly three months down the track I had still only received half of my refund. I asked politely five of six times over the phone and a couple of times in person as to why my full refund had not been proccessed. To be told it had. It wasn't until my stay over Christmas that the manager said that 'he didn't know how he had missed it' (the remaining refund) a response I had seen earlier on a tripadvisor response about how he had missed calls from someones request to respond to his/her complaint. Clearly this 'forgetfullness' is unsatisfactory. My potential 'intruder' experience highlights the main problem of this hotel in that there is no staff after 10.00 pm. All calls after this time go to a call centre but as to how to deal with any issues there and then at the hotel ie my situation, noise, issues with the rooms, plumbing etc is non existent except through the call centre. The hotel says 4 **** and it is clearly not that and should be deemed a comfortable though security poor 2**. Not having one staff member at the hotel after 10 pm is clearly a cost saving excercise at the expense of guest safety. It is a shame because the hotel rooms are modestly comfortable with good beds but that is not good enough. I have also pointed out to one staff member who at times can be sour that 4**** means exactly that and the least a guest would expect is not to encounter sour or an abrupt manner. I would like to give the hotel a three rating but the security issue and some poor hospitality manners means it's a 1.

    « Best seen from rear view mirror »

    Have stayed at this property twice. The first time was average and decided to give it a second chance, whish I hadn't. The room I was given was cluttered with too much furniture and with only 1 available power point to charge mobile phones and laptops. Long blond and black hair still on the tiles in the bath room. The bathroom window did not open which made ventilation interesting. The door to the room had a 2cm or more gap under it which let in the local wild life. I was entertained all nigh by mosquitos and moths buzzing around the room. I ordered breakfast to be delivered to the room and despite reservations agreed to the $5 gouge for the privilege. Ordered the breakfast the night before and selected a time of 07:00 - 07:15. When 07:30 arrived no breakfast. Needed to check out without said breakfast only to be told that breakfast on Sunday was not until 07:30. The belligerent "receptionist" was unhelpful and needs Customer Conflict Resolution training urgently or perhaps found a more suitable back of house position without contact with customers.

    « Christmas visit »

    Service and breakfast were both excellent, would highly recommend good value for money. Room was clean and every thing was in working order.The area was not noisy and plenty of car parking adjacent to room

    « Hotel close to all amenities »

    The first room we were in was a 2 bedroom room. The room was not clean and one of the bathroom doors would not close. The clerk who booked us in was not very nice. The 2nd night we had a better clerk who booked us in and the two rooms were ok. The breakfast was ok and the internet was very slow. The good thing is it was not far from all the attractions.

    « Minimal condition »

    I stayed in a delixe family room whoch had one 1Q2S beds. The room was dark and the room condition and furnishing was minimal.There is no balcony and no view at all. Trees were blocking the window. And most seriously the room was so dusty so I had to keep the window open the whole time. Continental breakfast was not bad.

    « Weekend Get Away »

    Deciding that we needed a weekend away at short notice we booked into tall trees. The young lady on reception was very friendly. The room was a comfortable and clean and had everything we needed. We decided to head out for dinner and the staff directed us to Braddon. We had a very nice dinner at Italian & Sons. The breakfast buffet was great with lots of variety. On check out we were greeted by another young lady. Overall a very enjoyable visit with friendly staff and value for money. We will be recommending tall trees and will definitely be back. Thanks for the great stay!!

    « Good service and Food »

    We found the staff to be very efficient and courteous. There was plenty of variety for breakfast and the coffee was excellent. We ate two dinners and we were pleased with the quality of the food and service.

    « Quiet Friendly Hotel »

    Tall Trees was recommended to me as a quiet hotel just outside the CBD. I found the rooms to be comfortable and contained everything I needed. Although the internet is very slow. The staff were friendly and helpful. I liked the alternative breakfast with a good selection of healthy foods at a reasonable price. I certainly recommend this hotel for its friendly staff and warm atmosphere.

    « solo holiday »

    Very quiet location. Staff very friendly. Easy to check in and out. Had a lovely time. I always stay here when I visit canberra. I am always on foot bus close to motel and taxi not expensive to get to city.

  • 1
    « Terrible customer service »

    The guys there didn't knew what customer service was?? They were not helpful at all. I will never and ever will be going back there. Internet connection was not that good as well and whenever we asked for help he wasn't willing to.

    « great break »

    We could not have been happier with everything, the room was well appointed and had everything you needed and the continental breakfast was fantastic, it was a nice quiet area and you wouldn't know you were only 5 minutes from the city centre and the War Memorial

    « Great place to stay »

    I have stayed at Tall Trees a couple of times this year. The location is central to the CBD, the rooms are modern, comfortable and have everything you need and the staff are very helpful. I would have no hesitation recommending Tall Trees Canberra to anyone travelling to Canberra. Thanks for a great stay!

    « Fair »

    Overall was average. Mould in grout in shower, badly stained carpet.....but the bed was comfortable and everything you needed was in the room. Dined in the restaurant and was very disappointed in my dinner, to be safe ordered the Chicken Schnitzel, it was dry and tasteless. The buffet breakfast (included) was good, and offered more than I expected. Overall I feel it was over priced. I would stay there again, due to the convenience.

    « Quick stop over »

    Just passing through Canberra for the night and Tall trees was recommended to me by the visitors centre. I found the hotel to be neat and tidy. The rooms are a bit on the small size and the furniture needs some updating, but comfortable with everything you need including a microwave. I found the staff to be very pleasant and obliging. Overall a very nice comfortable stay and will definitely be back!

    « A Visit to the National Capital »

    A Great resting place, Good location, Excellent and obliging staff. Best showers I have found in a Motel/Hotel. Very quite and there two bus loads of school children staying there one night.Good value for a comfortable stay of four nights.

    « Position was the reason for staying »

    This is a 3 star motel that is well patronised due to its convenient position. Rooms are just ok - all the basics, nothing flash. Bed was comfortable, carpet could have been shampooed to present better. Price reflects what you might expect. Reception closes at 10.00 pm - a little early for such a well patronised establishment. better option for breakfast is a short walk to Ainslie shopping centre.

    « First & last visit, definitely! »

    There was no mat outside the shower & water spills out making the floor slippery. The bistro staffs were rude & unfriendly. I approached a corner with what i thought were hot meals & a certain Sophia told me "these are not for yous". The tables weren't ready at 0800H despite the bistro opening by 0730H & we opted to sit in a table where we can all seat. A bloke was cleaning it & after being seated, a rude fat woman in white uniform & no name tag rudely stated "i'll just wipe the tables coz you sat yourselves in an unclean table". I told her that a bloke cleaned it but she continued wiping in an arrogant manner! My son ordered a pancake which was in the menu but a staff said it is not available.

    « First and last stay at this very overpriced & underwhelming motel »

    Overpriced very small, inadequately cleaned room. No extras or fresh milk provided. Mildew in shower cubicle and very tiny bathroom Very thin towels and thin linen on poorly made bed. Very poor tv reception and no Foxtel. Noise from other room and outside People smoking outside Poor location, not a nice area for price we paid

    « Not the best »

    The room was quite small and did not have a safe. When asked the hotel told us that only the executive rooms had in room safes. I find this unbelievable as we have had this facility in much smaller and cheaper hotels/motels. This was not a cheap hotel in our view compared to others we have stayed in.

  • 5
    « Just perfect »

    I stayed for four nights. The room was clean and well maintained, it's a quiet neighbourhood and the staff is exceptionally friendly. Check-in was uncomplicated and fast (thanks Caitlin :)). I will definitely stay there again.

    « Overnight business stay »

    Very clean and comfortable rooms and in a nice quiet location. Well located for quick access to the city centre (with a car) and also walking distance to the Dickson shops. This is one of the better value options during a parliament sitting week too.

    « Check mini bar with staff at time of check-in to avoid being charged for something you didn't use »

    We recently stayed here one night to attend the Floriade. We felt we received value for money given breakfast was complimentary and price very reasonable. However, when we returned home, we were charged $30.50 for chocolate bars & cheese and crackers from the mini bar. We did not touch the mini bar and reported this to motel management. Disappointingly, we received no response. We suspect the cleaner did not replenish the mini bar or fully complete the clean because there was no soap either. I would strongly advise you to check the mini bar with motel staff at the time of check-in to ensure you are not charged for something you did not use. Had the motel responded to our concern and offered an apology & refund, we would have rated the motel higher.

    « Tall Trees Canberra »

    Room was very comfortable, especially the bed. It was clean, We were booked in for the wrong nights, when we extended our stay we were locked out of the room because the they forgot to set up the key card to get in the room. Someone had changed the slide on the door to do not disturb, so our room was not serviced for 3 days. The meals were good.

    « Brief Business Stay »

    Excellent Hotel, clean and relaxed atmosphere. The young lady also upgraded me free of charge to the executive room. The room has a balcony with a nice view over looking the gardens. The staff were very friendly and helpful. Breakfast buffet was excellent with healthy options to choose from. Will be back.

    « Excellent Stay »

    Stayed here over the weekend with the family. We stayed in a standard room upstairs. The room was on the small side but was very clean and tidy. The staff were friendly and smiled. The motel is located just off the main road but not too far by car from all the attractions and restaurant in Dickson. My family enjoyed our stay in Canberra thank you.

    « Bad Experiences »

    We were in an upstairs room. Had booked for 1 adult, 1 x 15 yr old child & 1 x 6 year old child. Room consisted of 1 x double bed & 1 x sofa bed. Were out and didn't go to bed until around 10pm. Pulled back the covers of the bed & there was black pubic hair everywhere. Appeared that the top sheet had been changed but not the bottom. The bathroom had grey pubic hair all over the floor. The air conditioner was so loud we had to turn it off. Only one of the two cards for the door & lights worked. The next morning after booking out told staff and was told that that was not very good & they would pass it on. Was not offered any of the money for the room back or anything was completely disgusted that someone would think this was acceptable. Will never stay there again

    « Comfortable stay »

    The motel is clean but a little tired. The bathroom is quite small with a small basin. The staff were helpful and friendly. The location is a short drive away to restaurants and shoppings. Our two nights were comfortable.

    « Will be back »

    As I have come to Canberra for work I needed a place to stay so work book me and I'm a happy camper and will be back every one that works here was helpful and the rum & maple syrup steak served with crispy potato strips was a must it cooked just the way I wanted

    « Consistent »

    It is well located, neat and tidy and consistent. I have been staying at this motel each time I come to town over the last few months. The staff are friendly and happy to help when there has been an issue. The restaurant provides good value for the price paid. I recommend this motel to my friends and colleagues when they need to travel to Canberra.

  • 3
    « not worth the money »

    Room not clean, not even bothered to set the alarm clock provided, nor did they when they came in to clean room (2 night stay). Very noisy guests in hall (near reception) and WE had to ask for quiet!. Toilet paper holder broken (falls on the floor) Reception should be more engaging/attentive and offer rather than have to ask (wifi, crockery, microwave, n/papers). Being 4 star listed property it certainly did not feel like it.

    « Great Stay »

    I had to go to Canberra for business and found this little gem online. The receptionist was welcoming and explained the facilities. The room was small but did serve its purpose, although I have not seen a bathroom so small since my holiday in new York city many years ago. The room was clean and the bed was comfortable. The restaurant was excellent although there was a group of children in there. All the staff were friendly and obliging. I liked the quiet location and will return.

    « Reliable and consistent »

    Really nice motor in, well located, well maintained and professionally run. We had not a problem staying here with our family of 4. You need a car as is 5 mins out of town. Breakfast was good if simple and the motel was clean, with room serviced well every day. Just what you need

    « Smallest bathroom in history of hotels »

    Stood at reception for nearly 20 minutes before receptionist sauntered in. Asked for a room on the ground floor but was told the hotel was full and couldn't accommodate me. Allocated a noisy room 262 with a bathroom so small you could only stand sideways with no place to even place a toiletry bag. How this hotel has 4 stars is a mystery.

    « Overnight stay in Canberra »

    We visit Canberra every year for a weekend away with the kids and always stay at Tall Trees. Convenient location, fair price, clean rooms and friendly service means that we come back every year and stay. Can't wait to visit next year!

    « Average »

    Breakfast included but disappointing - no yoghurt on Monday - they "ran out". On the other hand reception obliging by finding plates for our takeaway on Sunday night. All car parks taken on Saturday night.

    « Initial sleep problems ! »

    I always stay at Tall trees, i was disappointed with the room i was initially put in, room 132 has a fridge which is too big for the area it is suppose to fit in, it was rammed hard against the back wall and consequently vibrates the whole room when it runs. It woke me up every time it started and stopped ! Fortunately, after the first night of that i was shifted.

    « Nice place to stay in Canberra »

    We just visited Canberra for 2 nights and stayed at Best Western Tall Trees. I booked a room with facilities for disabled for my elderly father and it was just great. Fabulous bathroom with lots of space and handrails so he could safely enjoy a holiday away and still be independent. Our room was fine, comfortable etc and good value. The hotel is in a good location, close to Dickson shops and walking distance to Ainslie shops.

    « Floriade stay »

    Had previously stayed in a room in the main building which was pleasant and comfortable. This stay we were located down the back off the car park. The rooms were small and had a strong stale / musty smell. Room prices were at a premium because of Floriade.

    « Not a 4 star place »

    Had issues with room losing power. Was moved to 2 alternate rooms until addressed. Staff were helpful when addressing issues. However doors to service areas were left open and felt like we were in a factory. Also room soundproofing poor as we were woken up by party group in next room at 2:30 am. We chatted and decided we would not go back again.

  • 2
    « Accommodation was not what was expected and paid for. »

    The motel was ok as we had stayed there a couple of times in the past and we knew what to expect. However, we booked and paid for a Queen bed room and were allocated a double bed, small room. Given the price we paid for the room for two nights, and given that Floriade was on and it was the Labour-day long weekend, we still expected to at least get what we paid for....very disappointing!

    « Good for the price you pay »

    The motel is a pretty safe area but you need to drive in as it is not in the main road. The rooms are clean and neat. The staff are polite and given us extra towels and soap. There are lots of family who pick this place. The breakfast could be better they should provide at least eggs. The is pretty standard and simple.

    « Floriade 2015 »

    First time at the Tall Trees, and has been a perfect experience!! Friendly and helpful staff, and the restaurant was perfect for dinner and the following breakfast! Room was clean and well equipped, Foxtel and free internet is a bonus too! Will definitely come back again!!!


Venir à l'hôtel ...

Toutes les directions
·De : Sydney/Melbourne. Passez devant le centre d'accueil sur la Northbourne Avenue (gros panneau bleu) et prenez la prochaine à gauche sur la Wakefield Avenue. Aux deuxièmes feux, tournez à gauche dans Majura Avenue. Prenez la deuxième à droite dans Stephen Street. Les plaques de rue ont de petits panneaux bleus illustrant un lit pour signaler le Best WesternTall Trees Canberra.