Best Western Chaweng Samui

I recently stayed at the Best Western Chaweng Samui Hotel for two nights. Normally, I avoid writing negative reviews, as I understand that issues can arise at any hotel. If staff make a genuine effort to resolve problems, I'm happy to overlook them. Unfortunately, that was not the case here, and I feel it's important to share my experience. On the first night, my stay was extremely disappointing. I had informed the hotel in advance that I work nights and require strong WiFi for Zoom meetings. The hotel provided me with a personal router for the room, but the connection remained very slow. I complained multiple times, and while maintenance tried, they were unable to fix the issue. As a result, several of my video meetings were disrupted, and two had to be rescheduled. The air conditioning was another major problem. It blew only room-temperature air, making it very difficult to work or sleep. Maintenance staff came to my room three times during the night, attempting adjustments and even dismantling the unit, but ultimately confirmed it was not functioning properly. The next morning, I was moved to a new room, where the AC worked. The bathroom also had a poor design flaw. While showering in the bathtub, water flowed out onto the floor due to the way the tub was constructed, creating flooding that couldn't be avoided. When I requested a refund for the first night, the hotel refused — and even declined to escalate the matter to the property owner. This was both disappointing and unprofessional. Best Western is a global brand with published values of integrity, accountability, and fairness. Unfortunately, this property did not uphold those standards. I have reported the situation to Best Western corporate headquarters. My recommendation: Avoid this property. The service and response to problems fall well short of the Best Western name. For the management here, I hope this review serves as a reminder that as a franchisee, you represent the brand and must uphold its values. Treating guests fairly is not only the right thing to do but will also lead to better reviews and more business in the long run. Learn from this and get better!

Located in Chaweng close to the market the hotel is exposed to noise from the street Room was nice, but the mattress was very hard and not comfortable. We had to pay for extra 2 beds although. Breakfast was medium quality Staff did not agree to order a taxi for us

This hotel is close to the Chaweng beach just a 2 min walk. the distance from the airport is just 15 min via car. its not a very fancy hotel. quite decent. the staff is really sweet and accommodating. the check out time is 11 am but our flight was only at 2.30 pm and our transport pick up time was at 12.30. we requested for late check out and the reception was fine with it. They take 1000 Bhat as deposit amount which is returned on check out (provided there is no damage to the property). the pool water is not temperature controlled and hence we felt it was cold for us and our kids. no options in breakfast for vegetarians (non egg eaters). just bread, jam, toast, yogurt. they have egg station where we can ask them to prepare omelet. overall a decent place to stay.

Very good location, very clean and new, small but good choices in breakfast Nice and spacious rooms No tooth brush in rooms They received 1000 baht deposit and they have strict rules on how to keep the hotel clean and not ruining anything There is a parking which allows to park your vehicle under ground