Best Western Plus Hotel Chateau Inn Sylvan Lake,  Sylvan Lake

4.5/5  - basé sur 207 notations.
5027 Lakeshore Drive, T4S 1R3, Sylvan Lake, Canada - Ver el mapa
+1 403 887 7788 +1 403 887 2598

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  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Ubicado a orillas del hermoso Lago Sylvan se asienta el Best Western Plus® Chateau Inn Sylvan Lake, el destino perfecto para disfrutar de una escapada al aire libre. Situado a solo 90 minutos entre Calgary y Edmonton, los huéspedes del Best Western Plus® Chateau Inn Sylvan Lake podrán disfrutar de una fantástica ubicación junto a numerosos lugares de interés, entre los que se incluyen el centro acuático cercano, el parque del tobogán acuático Wild Rapids y el apacible Lago Sylvan, un popular lago de Alberta muy conocido por sus zonas para tomar el sol o practicar natación, esquí acuático y buceo durante los magníficos meses de verano. Si se desplazan algo más lejos, los huéspedes podrán encontrar una gran variedad de tiendas, restaurantes y opciones de ocio en Westerner Park, la pista de karting y minigolf Lakeside Go-Karts y el parque del Lago Sylvan, que ofrece magníficos eventos como por ejemplo 1913 Days, Sylvan Lake Pond Hockey y Shake the Lake. Tras un divertido día en el lago o de recorridos por la ciudad, no hay nada que pueda superar las apacibles instalaciones y los completos servicios del Best Western Plus® Chateau Inn Sylvan Lake. Además de contar con las mullidas camas características de BEST WESTERN, los huéspedes podrán comenzar su día con un desayuno completo gratuito, una sesión de ejercicio en el gimnasio o un baño en la piscina cubierta y la bañera de hidromasaje, para pasar a continuación a utilizar nuestras instalaciones de lavandería, el centro de negocios y el acceso gratuito a Internet inalámbrico para sentirse realmente como en casa. ¿Está preparado para disfrutar de relajación, una inmejorable relación calidad-precio y una estancia inolvidable? Realice su reserva en el Best Western Plus® Chateau Inn SylvanLake hoy mismo y ahorre.

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Habitación 1

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Basado en la opinión de 207 huéspedes
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NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
123
Muy bueno
 
67
Bueno
 
12
Mediocre
 
3
Horrible
 
2
Con amigos Con amigos 22
De negocios De negocios 32
En familia En familia 84
En pareja En pareja 56
En solitario En solitario 6
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Best Western Plus Chateau Inn Sylvan Lake,Sylvan Lake
  • 5
    « Excellent, Excellent, Excellent ! Great Work !!! »

    Our Hockey Team (North West Warriors, Atom 6) from Calgary, AB stayed at this property for 2 nights, Feb. 16 & 17, 2018. I was the tournament organizer who booked 16 rooms. The customer service we received from ANN was so outstanding from start to finish. What a very professional, personable, efficient and pleasant woman to work with on every level, really refreshing ! We booked their hospitality room for a team dinner and party for the Saturday evening and it was a lovely space. We could even take a glimpse of the Winter Carnival Fireworks which went off on the lake at 7pm from the windows. TREVOR at the front desk was most cordial, customer focused and accommodating with our stay. The hotel was really gorgeous in every way. The players and parents both could not have asked for a warmer welcome or a more outstanding hotel. THANK YOU BEST WESTERN for all of your great customer service from your employees and for the gorgeous property you are operating in Sylvan Lake, AB. We will be back!!! Barb O'Connor

    5
    « Awesome hotel »

    Great stay, great rooms, great service, great price! Will definitely stay there again. My husband and I were in the area for a hockey tournament and our son went ahead with teammates and the front desk allowed him to check in so he didn't have to wait around the lobby

    5
    « lovely lakeside hotel »

    Sylvan Lake is the most beautiful little town on the lake with lots of shops, restaurants to enjoy your stay. The hotel sits right across the street from the lake. The waterfront is so quaint. The staff at this hotel are excellent, warm, friendly and very helpful. The pool and hot tub are in great shape. The room are in great shape and very clean. Beds are comfortable. i would most definitely recommend this hotel.

    5
    « One of the best. »

    We have stayed at the Best Western Sylvan Lake a number of times and have enjoyed every one. There is a great view of the lake and the hotel is centrally located in the downtown area with easy walking distance of the main beach area. We highly recommend this location at what we consider to be Albertas finest lake!

    4
    « Sports team stay »

    Thank you for your fantastic service to our team while we were in Sylvan Lake. Allowing us to use the Banquet room for meal prep and serving was greatly appreciated. The breakfast was great and appreciated by our team.

    5
    « Excellent Hotel »

    Friendly and professional employees. They went above and beyond to accommodate and help us during our two-night stay. Very clean hotel. Would love to visit again. Will definitely recommend to everyone.

    5
    « Great Pool »

    We came for a team hockey tournament and booked multiple rooms. The block room booking was easy and the hotel was very clean. The kids had an awesome time swimming in the pool and the check out was nice and fast.

    5
    « AWESOME STAFF! »

    The hotel is beautifully located. It is nice and clean and the breakfast is great, but the staff are what make this an awesome experience. Each one was friendly and went above and beyond to accommodate us. Great experience.

    5
    « A nice stay no matter what time of year »

    Even for a one night business trip in fall this was a nice place to spend it. Facility was clean, staff was friendly, hotel interior was nice, bed was comfortable, and it was close to lots of great places.

    5
    « Great stay »

    We were made very welcome. Front desk was friendly and helpful. We brought pizza in for the team and we were allowed to use the dining area. The pool was available and enjoyed by our team. The hotel is in a picturesque area. We really enjoyed our stay.

  • 4
    « Very comfortable and pleasant! »

    My mother, sister, myself and my little dog had the pleasure of staying at this hotel for a weekend, last month. We found the staff to be very helpful, friendly and accommodating. The room was spacious and clean, and was equipped with a small refrigerator as well as a microwave and coffee maker. The beds were very comfortable - and had no problems drifting off into a deep and restful sleep. The breakfast was hot and fresh and was included in the price of the room. (They were even able to provide gluten-free items for a member of our group with dietary restrictions!) We arrived on a Friday and were delighted to find the Farmers Market with its wonderful selection of produce, baking, jewelry, crafts, home businesses, musicians, food trucks, and more - located just across the street from the hotel. The location is close to restaurants, shopping and the beach. There was also a swimming pool, jacuzzi and exercise room at this hotel, but we didn't have an opportunity to try them during this trip. We would definitely stay here again!

    5
    « Customer Service Perfect »

    Anne, Brenda and Roy went over and above when I woke up to a flat tire in the morning. My tire was filled at the hotel, I had a destination to take my vehicle to as the staff called around for me. The staff went above and beyond to ensure I was okay before I left the hotel. You do not find this kind of customer service everyday. Excellent people in this hotel.

    3
    « Not very happy »

    The room was nice and clean,the front desk people not friendly.One lady Morgan was very helpful and friendly.The stairs were not open to the guest of the hotel to use,i was not happy about that because my dog does not like elevator.We had to carry my 50 lb dog on hands to the elevator.Wen i told the lady that my dog is scare she told me sorry we can not help you.We went to look for different hotel but every hotel in town was sold. We had no choice.The brekfast was very good and the eating room was nice and clean.I would stay there again because of the location and pet friendly rooms.

    3
    « End of season consumer beware!! »

    When I say consumer beware I mean for the entire town. Sadly the town has seen Summer in all its forms and is very aware of the up coming slow season. Best western started out like maybe the exception. But in fine form they joined the group after midnight. Maybe asking for bubble bath was too much but the short responds of I suggest shampoo not followed up with we can bring u another bottle. Doesn't scream helpful yet ignorant Maybe not much some people will say but after the gross hospitality we we're shown lol all night. U would agree. The staff in this town is no longer helping customer unless that means out of there wallet. We are very disgusted with everything in this town With one exception. Recommend u check out Fireside grill a pleasant surprise with helpful staff and great food. Good job!!

    4
    « Hockey camp stay »

    We stayed for 6 nights and the stay was very nice. We were there for my son's week long hockey camp. The room was clean and very spacious. The pool was nice although a bit small once there were a bunch of kids in it but I'll pick my battles. The breakfast room was very nice with a lot of seating. Selection was very good. Staff very helpful and courteous. Definitely would stay again

    5
    « Amazing location, staff and very good breakfast and very clean! Super value! »

    Great location, across from the lake... steps to Wibit park, rentals of water "toys"... close to Freshii( if you want a really clean eating). The pool was very very clean, so was the hot tub. Breakfast was included and very rich in options: fruits( including kiwis) yougurt, make your own waffles( you can add fruit, chocolate chips inside the batter) just .yum! Warm Food too: eggs, bacon, sausages, fruit juices, cereals etc... really great choices!

    5
    « Excellent customer service and cleanliness! »

    The rooms were very clean and the employees were all very friendly! They actually care about the quality of their guests stay! Highly recommend! We would stay here again the next time we visit Sylvan Lake for sure!!

    5
    « By far best accommodation in Sylvan Lake »

    If you are planning on a trip to Sylvan Lake and require accommodations, you must book at the best western. Clean hotel inside and out, well trained and friendly staff. A 10 out of 10 without any doubt.

    5
    « Best hotel stay ever! »

    What a great place! Hotel was spotless, breakfast was amazing, and best of all EVERY staff member was awesome - from the cleaning staff to the front desk to the gentleman than tidied the breakfast area - super friendly and very helpful. Hotel is ideally located at Sylvan Lake to enjoy all amenities - go karts, watersports, beach and restaurants. This will be our go to hotel for future stays in Sylvan Lake.

    5
    « Sylvan Lake Experience »

    Very nice new hotel with a good level of ammenities for this rural location. Very friendly staff both at check in/out and during our stay. Breakfast was simple but good and the staff kept the eating area very clean during and after the deal duration.

  • 4
    « Lake front Best Western »

    From check in to check out, we liked everything about the Best Western in Sylvan Lake. We had a view of the lake. The location was perfect for walking to the beach, restaurants, bars, grocery stores. Will stay there again.

    5
    « Excellent hotel »

    Hotel is 5 mins from the water's edge. Really speedy checkin by Jessica and incredibly helpful assistance from Anne, who really is a great ambassador for the company. . We loved this place so much, we stayed for a further 2 nights. Breakfast was busy as popular time of year to visit. Room was large and airy. We booked a lake view room overlooking lighthouse. Short walk to bars, stores and restaurants. Great for family with small children. Have nothing but praise from all staff, who seem cheerful and friendly and helpful. We'll definitely return here.

    5
    « Excellent Experience! »

    We were impressed with exceptional staff always helpful and the very clean and upgraded rooms. A great location next to the lake this place has it all! And fantastic complimentary breakfast the morning. Would recommend to friends and family.

    5
    « Sylvan Lake »

    The staff and amenities of this hotel were excellent. Very clean, superior breakfast, lobby and breakfast room very bright and cheerful. Room was clean and well decorated. the location is excellent, very close to the lakeshore.

    5
    « Top Quality, Top Service »

    What a fantastic stay we had at this hotel. Being familiar with hotel stays, I was pleasantly surprised at how very clean and organized it is. The room was clean, clean, clean and the bedding the whitest I have ever seen! The pool and hot tub were very clean and well maintained. Now the staff, where do I begin? Trevor checked us in with such patience. He explained everything we needed to know about our stay and the hotel. Morgan who checked us out was so very pleasant and patient with our kids. The breakfast that was included in our stay was just as it should be, the hot portions were hot, and the rest were fresh (fruits, breads, pastry, yogurt, juices). Both fellows, Lawrence and the other (sorry, cannot remember his name) were so accommodating and attentive to our needs. They kept the eating and serving areas very, very clean, stocked and ready for every patron that came in. We will definitely come back before the end of the year, and next year. Top notch, thanks for such a great experience! Shay

    5
    « Great Location & Friendly Staff »

    Hotel staff was very friendly and the location was perfect. We didn't use our car for three days. Everything with close to walk to but we also had our bikes which we road everyday. Beach is across the street, lots of food choices close by and shoppers drug mart right next door. Although we were right on the many street the hotel was very quiet.

    5
    « Our favorite place to stay in Sylvan Lake! »

    We love staying at this beautiful hotel in Sylvan Lake. The proximity to the beach, restaurants and activities for the kids (like Aqua Splash, mini golf, bumper cars and go carts) is perfect. We are always given the best rate that is available, and when we arrive, we are treated like royalty. We look forward to the breakfasts and the fresh baked cookies in the afternoon! The pool and hot tub are lovely and the staff are very friendly and helpful. The beds are super comfortable and the view of the lake is wonderful. We will come again soon!

    5
    « Best Sleep in a Long Time »

    We loved the room. The bedding was amazing. I want to order the sheets, pillows, duvet, and bed for my own home. The room was clean and the staff was very accommodating. Two thumbs up. We were told it is the only decent hotel in Sylvan. I'd stay there anytime, again.

    5
    « Great! »

    This is the second time we stayed at the Best Western in 2 months, and once again we had a great experience. The rooms are clean, they smell nice too, or at least ours did :) The beds are comfortable, the washrooms are clean, lots of towels, jetted bath. But the most important thing for us in the room was the microwave and a mini fridge, travelling with a little one it's always great if you can store and heat up milk in the room, also free Wifi. We stayed in room 204, parking lot view, very quiet. The breakfasts are included, and it is very good. They offer hot eggs, sausages, hash browns, cereal waffles, pastry, fruit, yogurts, juices, coffee, teas etc. Enough to get your belly full :) The breakfast seating area is not large, but they have an overflow dining room near by. There is also a pool, but we did not visit it. The hotel is located across the street form the lake, close to light house, beach, restaurants etc. by foot. We would definitely stay there again :)

    4
    « Very happy with our stay! »

    Service was very good, breakfast was way better than we expected. They have gluten free bread and muffins, the omelette was great too. All the gluten eaters loved the french toast and waffles as well. Pool is small, and my eldest mentioned it was dirty but the kids had fun. The location was great, right accross from the lake and walking distance to restaurants and bars. The rooms are standard, but clean. I would love to see the decorative tan pillow and bed runner removed, they are never clean and I always prefer a bed without those things. The water was a bit soft, hard to rinse all the girls long hair after a sandy beachy day, certainly not the end of the world, but definitely added more time to everyone getting ready. The remotes are cleaned with each new check in, our family appreciates the attention to cleanliness.

  • 5
    « Family trip for wedding in Spruce View, Alberta »

    Hotel is in a good location of town. Service & employees was very good. Everything was clean inside and outside. We stayed 5 nights & was 30 minutes away from our local families, the hotel was well worth the drive each day.

    4
    « Awesome stay »

    This hotel is the perfect location for the water sports, restaurants and easy to get to. Very helpful and friendly staff. The only thing I requested was a lake view room and we didn't get it this time.

    5
    « Great value and Quality »

    We enjoyed our stay at the Best Western. Kind and cheerful staff, always ready to assist. Clean and very nice rooms. Breakfast attendant always in the breakfast room keeping things tidy and assisting guests wherever needed. Clean pool and lobby bathrooms.

    5
    « Fabulous stay »

    Stayed here while in Alberta for a family wedding in Spruce View about 30 min away. Beautiful little lake town. Friendly and professional staff. Room 301 was perfect and had great view of the lake. Breakfast was good.

    4
    « Great Location for a family »

    Hotel and amenities are quite good. Not fancy but good value. Rooms were very clean and staff are very friendly and helpful. Breakfast was better than expected with 3-4 hot items each day. Right across from the marina and a short walk to the beach.

    5
    « Excellent Night Stop »

    It is what it says on the tin. This is rural western Canada, the walls are thin and you can hear noise from the next room. It's been this way in this part of the world since the Bison disappeared. But otherwise, it's perfect! Excellent staff, professional service and helpful as you could ever need. Very nice room, comfy bed and the air con worked! Albeit it is thermostatically controlled so it switches on and off resulting in some temperature variations of a minor sort. The included breakfast was ample, and the staff very helpful. A great hotel in the thriving metropolis that Sylvan Lake becomes during summer!

    5
    « wknd getaway, »

    The room was spacious, clean and comfortable. The common areas were were clean and welcoming. The amenities were great for the size of the hotel. The location is perfect for everything. Will definitely be back soon.

    4
    « Very good hotel, family friendly, pet friendly. »

    We stayed last weekend in this hotel, nice and clean, even allowing us to bring our pet. It is conveniently situated in front of the lake and the Aqua Park and very close to many amenities. Breakfast was included and it was very good. Staff were super helpful and definitely we will return next summer.

    5
    « Great place »

    Great place. Right across from the lake. Clean rooms. Good location. Friendly staff. Good price for what u get. Free breakfast in the morning. Has a pool and a fitness center. On the main drag. You can walk to a lot of stuff.

    5
    « Best hotel in Sylvan »

    Close to beach and all amenities. Room was clean and big. Beds are so comfy. Pool was clean. Breakfast was amazing. This was our second time back. We will be back next summer for longer this time. Hotel staff were very kind and accommodating. Highly recommend

  • 5
    « Very good stay »

    We were able to check in very early. Very friendly and helpful staff at the check in desk. Room was very, very clean. Very impressed that we could check in so early. Parking was good. Able to get a room with a lakeshore view.

    5
    « Nice Place! »

    stayed 2 nights in July and it was great ! newer hotels that didn't have that old hotel feel and had firm comfy beds and soft pillows, fridge, microwave, free breakfast and was really quiet ! it's a bit more pricey than the other hotels in the area but being within an easy walk to the beach, it was more than worth it. we will definitely stay here again but this time for a longer period.

    5
    « Great hotel in a convenient location »

    We really like this hotel and I personally think it is the best one available in Sylvan Lake. It is located close to everything is one of the few hotels with a pool and hottub. The bed was very comfortable and the room was modern and well maintained/clean. I definitely recommend this hotel if you are going to Sylvan Lake.

    3
    « 2 night stay july long weekend »

    First night was noisy till early hours of the morning. I was told it was the July long weekend traffic. Also noisy pipes. Polite staff. Walking distance to the lake and restaurants. Free breakfast. Clean. Hotel charges tourism levy.

    5
    « Stay at the Best Western Hotel »

    This is a great hotel. The rates are reasonable, it's clean, the service is good, it has an indoor pool and hot tub and the best thing is you can bring your pet - how nice is that! It also includes a continental breakfast in the price so that is a bonus too!

    5
    « Best place to stay in Sylvan Lake »

    Nice view of the lake, spacious room, new and quite comfortable. Professional and courteous employees. Well located to a few restaurants in the area and is in very good proximity to the beach. By far the best place to stay in Sylvan Lake.

    4
    « Lakeside Comfort »

    This is a contemporary, clean property located on a lake front street in the heart of Sylan Lake. Located close to the beach, marina, shopping areas & golf. Rooms are large, comfortable& quiet. Some great views of the lake available. Breakfast is included. No bar or restaurant on site, but plenty close by. Plenty of free parking, but get your pass. Signage indicates medium & long term rentals available. Recommend.

    4
    « Excellent location and clean »

    Totally enjoyed our stay at this hotel. The staff were very friendly and helpful. It was within walking distance of the marina and the paths along the beach and street shops. No need to drive to the popular places to see the sites. Parking at the hotel seemed to be just enough and not crowded during our stay. Wish we had more time to use the pool that looked so clean. Would stay here again anytime as long as it remained the same.

    5
    « Love the Beds and the Service »

    Everything you expect and more. Here with our two furry babies and enjoyed our stay. The mattresses are too die for. Enjoyed our visits with the staff. Top notch in our books! 10/10 Cookies at the front desk, accommodated our need for a cork screw. Happy to see our pets!! So glad we had an over night here. Enjoyed Sylvan Lake stay!!!!

    5
    « Great comfy beds »

    Great hotel :) Newish hotel with friendly staff, right across the street from the lake. The beds were comfy, and the pool area was nice. Everything was clean as expected. Breakfast was good with some hot food items offered too.

  • 5
    « Very Good Staff »

    All staff were very accommodating and friendly. The pool and hot tub were very clean and so was the room. Breakfast was really good as well, there were hot and cold options. Highly recommend this hotel.

    5
    « Sylvan Lake Best Western »

    I stayed at this hotel for business. The hotel is right in front of Sylvan Lake. The scenery is beautiful. You can walk the main street along the lake. Lots of restaurants and pubs along the walk. Beautiful location

    4
    « great place to stop »

    Excellent staff, very friendly and accomodating . It is a great place to stay across from the lake. Lots of parking and controlled so tourist don't take your spot. Great breakfast. I would recommend it to my family and friends.

    5
    « Great stay! »

    We stayed here for one night for a hockey tournament and it was great! Rooms and facility were extremely clean. Staff very friendly and the complimentary breakfast in the morning was outstanding. Give your staff a raise! I would definitely recommend staying here again.

    5
    « Best Western Sylvan Lake »

    I enjoyed my stay at Best Western Plus. This is a new Best Western across the street from the lake. The hotel is in front of a condo complex so you cannot see the water, but the location is excellent. A very new, nice and clean hotel. I will be back !

    5
    « Overnight Stay while working in town »

    My dad and I stayed here overnight while we were in town doing some work and it was a great experience. Super friendly staff made us feel right at home as soon as we checked in. Rooms were extremely clean and comfortable and I went to relax in the hot tub and had the place to myself, it was great. I'll definitely stay here whenever I'm in town for a day or two of they have rooms available

    4
    « Sylvan Lake »

    Very friendly staff and very comfortable bed and room. Had a king size bed that was comfy and provided a great nights rest. I would recommend staying at this hotel though for the time of year, April, it was a little pricey.

    5
    « Very Nice Stay »

    Great Rooms, very clean, the breakfast was filling and the location was very centric. I enjoyed the coffee and the comfortable chairs and bed. The bathroom was also a good size and the property is very new.

    3
    « Not for the solo traveller »

    This hotel is family friendly. They allow pets. Which is great if you are looking for a place to leave your dog while you are away for the day or space for your kids to run around. But if you are like I was and looking for a quiet place by a deserted beach in early spring for some R&R, to read a book, or catch up on some studying, you should go somewhere else. There were kids were having a great time running around and playing in the elevators without their parents. Dogs were barking for 5 HOURS STRAIGHT (!OMG!) while their owners were away. Reception said their scripted formalities but really didn't do anything to show an "I care" attitude. Breakfast quality was on the low end of the scale for this style. All of this may be just fine if you prefer the hands off service style, you have dogs and need space for your kids to "be kids". In fact, to be fair, this hotel is excellent if you are looking for a place to hold a family reunion or similar. You really can't get better. Unfortunately for me, a solo traveller looking for some alone time, this hotel did not meet my needs. I regretted my choice and I can't recommend it.

    4
    « Annual Baton Trip to Sylvan Lake »

    This is a very nice hotel that works well for a weekend in Sylvan Lake. We have stayed here for the past few years for an annual Baton Twirling competition that is held in Sylvan Lake. The hotel is well situated and very comfortable for these weekend stays. We will be back next year.

  • 5
    « Nice family hotel »

    We have family in Sylvan lake, thats why we stay there. We have over all good experience with best western hotels. In the summertime it gets really pricey because of the tourists. Otherwise than that, the rooms are clean, free parking, and free breakfast which we enjoy very much. This time...the 3rd stay....it was a noisy. There was a hockey event going on. Kids running along the halls and yelling. Its not the kids....Its parents not looking after their kids and show them how to behave in a hotel where other guests are. But...this doesn't reflect the hotel itself. So, we definitely are coming back. Just make sure there isn't an event going on since we like silence.

    4
    « Another Great Stay »

    I stay here a few times a year on business. I was just there again. The rooms are spacious, the beds are super comfortable. The room is clean. There is plenty of variety at breakfast, even though hotel breakfasts aren't really my preference. The staff here have always been very friendly and helpful. I had the opportunity to see a room in another hotel in town. The price was slightly less than the BW but the quality of the rooms and amenities wasn't even close. I'll be back here for sure.

    5
    « Great location, nice facilities »

    The bedrooms were large and very comfortable beds. The breakfast area was comfortable with the lounge attached and the front desk there for questions. Staff were very helpful and professional. The exercise room is very basic, no free weights and two of the three cardio equipment were out of order during my stay, but otherwise the pool and hot tub were immaculate.

    5
    « Business trip »

    A thoroughly enjoyable experience. I coordinated a planning session there for work and it was perfect. The location was great, hotel room was lovely, food was great and our meeting space and set up worked really well. Participants were a diverse and high level group and the feedback I received was excellent. They loved the facility, their rooms, service and everything. It was clean, bright and the staff bent over backwards to provide everything we needed and more. The hotel has a fabulous crew and they should feel fortunate to have them. Thank you to all for supporting me in providing a great hotel and services to facilitate our needs.

    5
    « Very nice hotel at Sylvan Lake »

    Its probably the only decent hotel at Sylvan lake, but that didn't stop the hotel from trying its very best. Hotel looks beautiful inside and out. Rooms are clean, staff very friendly and helpful. Breakfast is good to gets the family going quickly. Kids just don't want to wait around for food, especially in the morning.

    5
    « Fantastic stay! »

    From check-in to check-out every staff member we interacted with was warm and hospitable. Breakfast was good-a nice selection. I didn't love the casserole on Saturday morning but you can't love everything :) We truly appreciated the coffee/tea/water that was out all day so that we could just relax and have a cup. The room was really nice, and after sleeping on those pillows I am on the hunt for some just like them...very comfy. Although this hotel is across the street from the lake, do not expect to have a lake view as there is a newer building that has gone up in front of the hotel and with the water slides coming down, who knows what will go up in their place that may abstract the view. Definitely would go back.

    5
    « Great Accommodation »

    Pleasant and professional staff; overall condition of room, hallways, breakfast area and reception area very clean and modern; comfortable bed; very quiet surroundings; nicely decorated; convenient parking location; No complaints.

    5
    « Very nice accommodation »

    We really enjoyed our stay at this hotel, beautifully decorated room, and very comfortable bed; nice size of room and amazing jetted bathtub. Regretfully we forgot our swim suits and could not enjoy the pool or hot tub. Next time for sure.

    4
    « Great location »

    Perfect location within walking distance to beach, shopping, and a ton of bars and restaurants . Staff very friendly. Room was clean and spacious and had an awesome view of the lake. Breakfast was a bit sparse in the morning as there was a convention staying there and so many people eating that they couldn't keep up on the demand.

    5
    « First time in Sylvan Lake »

    This is a beautiful hotel, with lovely decor, very welcoming and comfortable. We arrived 2 hours before check in, but our room was ready for us. Was a bit disappointed that the lakeview room is only a partial lakeview, as there is a big condo between the hotel and the lake. Is more of a "waterslide view". But what we could see of the lake and marina was beautiful. Also a bit disappointed there were no pay per view movies, as we ended up spending one day in the room as it rained ALL day. Enjoyed the jetted tub. Asked for a late checkout on the Monday and was told they did not do late checkout in the summer. They did let us stay until 4 p.m. with a half day charge, so that was okay. There is no restaurant on site, but they do free breakfast. The breakfast room was full when we arrived and very hectic. They did allow us to take our food to the boardroom next door, which was nice and quiet. For dinner there are tons of restaurants in town, but we ended up ordering pizza from Panago. They delivered to the hotel, and were very fast. Found Sylvan Lake to be way too crowded for my liking so probably won't return, but would highly recommend this hotel to anyone.

  • 5
    « Memorable Vacation!! »

    Really enjoyed our stay. Very clean, reasonably priced and pet friendly facility. The location is perfect & the staff is excellent. They serve excellent hot breakfast every morning! We will definitely go back to this hotel again & would refer their name to our friends and family!

    5
    « Excellent - lives up to the Best Western Reputation »

    Excellent location with easy walking access to the beach and the GoKarts. Walking access to the Big Moo for ice cream and some great local restaurants. This is the end of Lakeshore drive you want to stay on. We stopped in Sylvan Lake for one night and found the hotel very comfy and clean.

    5
    « Clean, dog friendly and great location! »

    Stayed there for one night with hubby and two dogs. It was their (dogs) first hotel stay. So happy to find out that this hotel allows dogs. There is a 20$ fee for their stay and we got two doggie bags with treats and poop bags. I thought that was a super nice touch! The rooms were impeccably clean. I was very impressed! Location is great. Very close to the water and close to the hustle n bustle of lakeshore drive. Breakfast was decent. There was a waffle machine! Cant wait to stay here again with the puppies :)

    5
    « Great facility and convenient location. »

    I have stayed here multiple times now. The rooms are spacious, with great amenities. The hotel has free parking, wifi and full breakfast. The hotels is also pet friendly. It has a swimming pool and hot tub. Found staff to be friendly and accommodating.

    5
    « Relaxing, enjoyable stay. »

    Everything about this place was excellent. Friendly courteous staff, hot breakfast, clean rooms. The location near the beach was very convenient. Rooms quiet. Only complaint--parking lot crowded because of how many people were enjoying this hotel.

    5
    « Another Excellent Stay »

    We stay at this Best Western every year. It is always clean and we find everything working well. This year it was noticeable how pleasant the staff were. The cleaning staff were bright and cheerful, the breakfast staff were very accommodating and the front desk staff were helpful and happy to see us.

    4
    « Nice hotel in great location »

    Nice hotel right across the street from the lake and waterslide (though waterslide to be replaced by a park in 2017). Rooms are spacious enough and clean and everything worked as it should. Fridge, microwave, coffee maker (Keurig) in room and hotel has pool, jacuzzi, exercise area. The included breakfast was fairly good with the standard selection + waffle machines. This hotel is a bit more expensive than the other nice ones in the area, but it has the best location, is very clean and well maintained (feels new) and just overall a nicer hotel (so it's worth it!).

    5
    « First time in Sylvan Lake »

    We recently returned from a wedding in Sylvan Lake and stayed at the Best Western down by the lake shore. It was lovely. Our room was beautifully appointed and very clean. There was everything there that you could want and if you need anything else the staff and house keeping staff were there to help. Great location within walking distance of so much.

    2
    « Not so satisfied with the service »

    I usually review after staying at a property but this time I feel dissatisfied that I have to write this during our stay. We tried to checked in on July 20 around noon but our room wasn't ready. Totally understandable since the front counter agent said that check in was at 4pm. What bothered me was when she was checking in the lady in front of me, she was super friendly but when she dealt with me, I got a luke warm reception. She said that she will give us a call once our room is ready which she estimated around 3:00-3:20pm, but she never did. Also, I booked this directly with the hotel front desk (in which both agents were great on the phone) and prepaid this reservation 2 months prior with a request for a lake facing room (which we never got); but I guess, you may as well be better booking through a 3rd party website (such as Hotels.com and etc) to get extra perks. Booking directly with them, doesn't make a difference. To add, it might also be a good bonus to add a little treat for the dog when a guest is paying $20 per day for pet fee as what other hotels are doing. Pool and hot tub are pretty standard. TIPS: The wifi is really really slow. And for others who may be mislead by the description "Double Queen" room, this is actually 1 Queen and 1 Double bed (not 2 Queens).

    4
    « Great Hotel in Sylvan Lake »

    We were pleasantly surprised with what a nice hotel property this was. The hotel is quite new - so everything is clean and the decor is modern looking. It is located right across from the lake and we had booked the lake-view room so we had a very nice view of the lake, the lighthouse and the waterslides. This is apparently the last season for the waterslides as it has been sold and will be torn down at the end of the season - so the view could improve even more if the space is turned into park/beach area by the town. There was construction going on at the front of the hotel on the street/sidewalks. We did not hear any construction noise while in the hotel - so soundproofing is very good. The construction only created a slight challenge to get into the parking lot. Our guest room was clean and bright. Air-conditioning worked very well. Our only recommendation was that there aren't any grab bars outside the tub in the bathroom. We found the tub to be slippery and difficult to step out of without something to grab onto. The Guest Service Agents that we encountered (Morgan and Andrea) were very awesome! Very friendly and accommodating. The room rate includes breakfast in an area just off the lobby. The area can be very busy and loud in the morning. Breakfast provided was okay - keeping in mind this is not a full service breakfast so the food is pre-made and served buffet style. Nevertheless - there was a good selection. I would recommend this hotel for those visiting Sylvan Lake. It's clean and convenient and the rate is fair for a Lake/Beach town that is often very popular and busy during the summer months.

  • 4
    « Lovely Stay »

    Very lovely hotel. Hotel was within walking distance to almost every amenity. Pool and hot tub were very wonderful. Continental breakfast in the morning was very delicious. King room was very spacious, and the bed was super comfortable! Price was a bit steep, but I'd pay it again. STAFF WAS AMAZING! So friendly and professional.

    4
    « Great Place but a bit expensive »

    This was a good hotel with the necessary amenities. The pool was a bit cold but otherwise, everything was good. The cost is nearly double of other hotels in Sylvan but it is the only one near the beach with a pool.

    4
    « Conveniently near to the beach, clean, typical Best Western »

    Located across the street from the beach, this small hotel was clean, and the staff were really friendly. The pool and hot tub are not large, but again the beach is across the street. The decor and amenities associated with Best Westerns were all present and accounted for. There was a slight glitch with the first room we were given, in that the bathroom lights didn't work. BUT, we were immediately given the room next door, which had a slightly nicer view, and they offered to help us with the move.

    4
    « Great stay »

    A group of 17 families stayed 2 nights for a sports tournament in Red Deer. We we treated very well by all staff. Rooms were a good size and very clean and comfortable. Breakfast was great and endless beverages and cookies were appreciated greatly! Cost was reasonable, less that comparable hotels in Red Deer and the 15 drive to our tournament was no problem at all. No negatives!

    4
    « Extremely clean and friendly »

    We spent one night at the Best western in sylvan lake and were pleasantly suprised. The staff are extremely helpful and helped us store our bikes in a secure place. The rooms are very clean and beds are comfortable. The hotel is well situated to explore the town and the lake. Would highly recommend this place to anyone.

    5
    « Lovely weekend getaway »

    Beautiful, clean room with a view. Staff was very friendly and helpful. We had a wonderful time! The location is central to pier in Sylvan Lake and close to restaurants, the beach and the water slides.

    5
    « Looking for a great place at Sylvan Lake? »

    Stayed for my first time, this week. Very restful visit which is what we we're looking for. Anne and Chelsea will provide awesome client service when you call in and on your check in. This is a really busy lake during the summer months, but I just discovered it's an awesome place to visit "off season". Great town, that still offers "small town" service and amenities.

    5
    « Clean, excellent breakfast, great staff »

    When I was working in the oil field I stayed in so many hotels ! This one has the best breakfast from them all. Pool was clean , hot tub working great!, gym, room super clean. Staff super friendly and respectful A+ Great room view Lots of parking space , walking water park and lake across the street .

    5
    « Good Location, clean »

    Stayed in this hotel for the first time, seriously would be a great place to stay during the summer months to enjoy Sylvan Lake. Rates are fair and on par. Very clean room and comfortable bed. Would stay here again.

    5
    « Comfy and clean »

    Enjoyed a one night stay for business purposes. Clean building and friendly staff. The location suited our purpose, and we had a meeting right at the hotel that covered all required amenities. The hotel had a fitness room, swimming pool, and hut tub as well.

  • 5
    « Good Hotel on the beach »

    Stayed one night here, the room was clean and very comfortable. I found the staff friendly and helpful. The hotel is situated directly across the street from both the beach and the waterslides - excellent vacation location!

    5
    « Comfortable »

    This is my hotel of choice in Sylvan. The rooms are large and the beds comfortable. Plenty of pillows. Free breakfast is included and they rotate a variety of choices each morning. Hotel is newer, modern and clean. Staff are friendly and helpful. Couldn't ask for more in a small city.

    5
    « Great staff and lovely hotel »

    We were very happy in this hotel, we have stayed here twice and have had great service on both occasions. At one point we were invted somewhere and my husbands elderly mother did not want to come - the staff looked in on her and even made her some coffee! The breakfasts were lovely as were the gym and pool facilities, we would go back in a heartbeat.

    4
    « A good place to stay in Sylvan Lake »

    Comfortable sized room, clean and well appointed. Friendly and well informed staff with timely check-in process. Cheerful dining space and reasonable breakfast choices. Located close to the lakeside and in walking distance to excellent restaurants.

    5
    « Treated like Gold and staff was very kind! »

    We had a kids birthday party there and the 7 couples went. We were treated like gold by the staff. At night we basically took over the lobby dining area and the front desk went out of there way to make us feel comfortable and accommodated. They understand guest service

    5
    « Fatasntic »

    NEW ; clean and VERY FRIENDLY ;Has a great setting well worth the drive 10 minutes outside of Red Deer .Walk the boardwalk and enjoy the strip of small town setting .Great place to make a night in a hotel into a special one .

    5
    « Great place to stay! »

    We had a comfortable bed, got a great rate on hotels.com and were pleased to have a hot breakfast included. Great location, close to where we were going. Great stay and I recommend it, and will stay here again, probably in the future.

    4
    « A relaxing visit, good service »

    We visited the Best Western for 4 nights in January. The room was well appointed and the bed was comfortable. A hot breakfast was included and it was really nice. There was a variety of choices from the hot entrees usually eggs with hash browns with either bacon or sausage to cereals, yogurts, fruit juice and coffee. They had a waffle maker of you wanted waffles. We want to recognize two staff in particular. Robert, at the front desk was very friendly and helpful. And Donna who works in the kitchen. On Sunday morning my wife and I went out to the car to find it buried under 12 inches of snow. Donna was parked nearby and she insisted on brushing off our car. We really appreciated her kindness. As we are from BC, we are not used to that much snow. These two staff members really enhanced our stay. Thank you.

    4
    « September Stay - very good experience »

    This is a newer hotel in the area so it's clean and has up to date furnishings. We had a view of the water however the hotel has a building across the street blocking the view so the view is limited. It's the best you can get without compromising to an older hotel. Love the beds. The bathroom jacuzzi was terrific. Breakfast was good - the coffee very good. Surprised however that the TV was so small. Good access to the promenade (just across the street) where you can take long walks by the water. Just one block away from the hotel is the Sylvan Lake Steam & Spa (which I would have reviewed but I didn't see the listing) where I had a Steam Bath and Infrared Massage (fabulous place - highly recommended - also newer business - price was only $25 combined without GST) - perfect thing to do on a rainy day. The hotel pool was very small so this was a nice alternative as well. Red Deer isn't far so we shopped there during the day. I would stay here again.

    4
    « Nice comfortable stay »

    I stayed here for two nights for business. Checkin and checkout was quick and efficient. The room was clean spacious and comfortable. Very nice bed and pillows. Hot breakfast was included. I will stay here again when I find myself in the area.

  • 5
    « Luxury Weekend in Sylvan Lake »

    I was in Sylvan Lake for our Annual Gideon Fall Conference. I was treated very royally at the Best Western Plus Chateau Inn in Sylvan Lake, Alberta. The check in clerk was very gracious and helpful in recommending dining within walking distance. A full complimentary breakfast was provided each morning. I regretted that I did not have enough time to use the pool or exercise room.

    4
    « Weekend Conference »

    We attended a Gideon provincial conference and found that there was adequate room to carry one the business needed. There was no stair option that allowed access to the main floor only to the outside. Slow elevators

    4
    « Super Clean »

    It is a very clean hotel, new, helpful staff, gym room and small swimming pool. Right on the Lake shore Road, across street from the lake. I was there for convention, but i recommend it for families as well.

    5
    « nice location »

    Great location on lakeshore drive. Nice, clean, hotel with good service. Typical hotel beds. I think the continental breakfast could be improved alot. Don't care for the powdered eggs omelette, or scrambled eggs.

    4
    « Good value for the money, great location »

    Room was clean, bed was comfortable and well appointed. The location was lovely, close to major highway and a nice waterfront area. Plenty of parking, there was a standard continental breakfast available.

    5
    « Awesome »

    Great place, close to water slides and lake. Staff was friendly and helpful. Bug selection of breakfast food to choose from. My kids were pleased as it has an indoor pool, hot tub and exercise room. Highly reccommend

    5
    « getaway »

    Very considerate and nice hotel, great for its proximity to the lake, restaurants and bars. lifts are a little slow but generally an excellent place to getaway quietly from work environment. Breakfast is very good with variety of choice.

 

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·Desde el noreste: tome la autopista 20 y la autopista 11A oeste hasta llegar a la glorieta. Tome la primera a la derecha hasta Lakeshore Drive. Recorra un kilómetro por Lakeshore Drive, pase una manzana en la calle 50th Street y verá el Best Western Plus® Chateau Inn Sylvan Lake a mano izquierda. ·Desde el este: desde la autopista 11, vaya en dirección norte por 781 Junction y siga la calle 50th Street hasta Lakeshore Drive. Gire a la izquierda y avance una manzana, el Best Western Plus® Chateau Inn Sylvan Lake estará situado a mano izquierda. ·Desde el oeste: tome la autopista 11A hasta Lakeshore Drive, pase el puerto deportivo, pase dos manzanas y verá el Best Western Plus® Chateau Inn Sy...

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