Best Western Plus Hotel Hartford Lodge,  Sutherlin

4.5/5  - basé sur 768 notations.
150 Myrtle Street, 97479-9493, Sutherlin, United States - Ver el mapa
+1 541 459 1424 +1 541 459 0517

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  • Aire acondicionado
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  • Recepción 24 horas 24
    Recepción 24 horas 24
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Hotel situado solamente 8 kilómetros al norte de Roseburg, Oregón. A menos de 10 minutos en auto. Nuestro hotel se ubica junto a la salida 36 de la I-5. Best Western Plus® Hartford Lodge de Sutherlin, Oregón. Nuestro hotel ofrece con orgullo un alto nivel de satisfacción a todos los huéspedes cada día. Durante su estancia en el Best Western Plus® Hartford Lodge podrá disfrutar de un desayuno caliente tipo bufé Hartford Lodge elaborado al momento. Entre nuestras instalaciones se incluyen una piscina cubierta climatizada, bañera de hidromasaje, un gimnasio, acceso gratuito a Internet Wi-Fi, servicio de lavandería y un centro de negocios. Las habitaciones están equipadas con microondas, nevera, cafetera, televisor con pantalla plana y canales por cable y HBO® y reproductor de DVD. Nuestro hotel es el único de la zona con habitaciones específicas para mascotas. Durante su viaje por el área de Sutherlin / Roseburg, no olvide visitar el parque Wildlife Safari de Winston, Oregón, un galardonado parque de fauna ubicado en la zona sur de Oregón. También podrá visitar el Parque Nacional del Lago Crater, que alberga el lago de mayor profundidad del país. El hermoso río Umpqua, que discurre únicamente por el condado de Douglas, es otro de los lugares de obligada visita en Oregón. Si desea disfrutar de un intrépido recorrido por aguas rápidas, una apacible excursión a pie por las cataratas, una fructífera excursión de pesca o un tranquilo picnic, el río Umpqua es el lugar perfecto para usted. Nuestro hotel está situado a sólo unos minutos de numerosas bodegas y viñedos del sur de Oregón, entre las que se incluyen Reustle Prayer Rock, Henry Estate y Melrose Vineyards. Nuestro hotel goza asimismo de una fantástica ubicación apoca distancia de numerosas empresas en las áreas de Sutherlin y Roseburg. El hotel se encuentra a poca distancia de Murphy Plywood, Orenco Systems, Premier West Bank, Umpqua Bank, Bi Mart y Century 21. También podrá acceder con toda facilidad en auto a Roseburg Forest Products, Charter Communications, Costco y KPIC TV. Alójese en el Best Western Plus® Hartford Lodge de Sutherlin, Oregón, y disfrute de una lujosa y asequible estancia en unas impolutas habitaciones.

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Excelente
 
594
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145
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21
Mediocre
 
5
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4
Con amigos Con amigos 30
De negocios De negocios 73
En familia En familia 322
En pareja En pareja 265
En solitario En solitario 60
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Best Western Plus Hartford Lodge,Sutherlin
  • 5
    « Above the Rest »

    All hotels/motels should strive to meet this standard of service. Do not miss the opportunity to stay at this BW lodge. All else is mediocre by comparison. I receive excellent service and treatment every time I visit. Great value for the money!

    4
    « Very Good »

    Excellent except for the TV service - DirectTV. Kept turning off during programs and needed assistance to turn on to begin with. Front Desk Clerk Mary was very helpful and friendly. Hopefully that will be changed when I stay there again.

    5
    « Clean and friendly »

    I stayed one night and was on my own. I liked Sutherlin as opposed to Roseberg as it was small and right off interstate but also has restaurants and coffee shops. This motel room was very clean which is #1 priority. The decor was nice and room was spacious. The ladies (like me) will enjoy the makeup area outside the restroom with magnifying mirror and stool. The other plus is made-to-order breakfast which was delicious. Also, all of the staff were very pleasant and welcoming. My only advice on motel is get first floor if you can't carry luggage up stairs. Another plus to the location is it's a starting point to Highway 38 which is one of the most beautiful drives to the coast to Florence. You drive past rivers and come across a herd of Elk. Highly recommend as a jumping point off of 5 to the coast headed North or from Florence to 5 headed South. Photos are of Highway 38 drive starting from Sutherlin.

    5
    « Nice stay! »

    Clean, comfortable room. Our stay was three nights. Each day our room was tended to. Friendly accommodating staff. Free baked cookies with your stay. Excellent in house breakfast with chef. Would highly recommend Best Western Plus of Sutherlin to family and friends.

    5
    « Anniversary Roadtrip »

    Hubby and I were taking an Anniversary Road trip to Oregon and decided to stop at this wonderful Log Lodge looking hotel. So glad we did! Amazing Hotel, beautiful room, fantastic staff , comfy bed..... need I say more????

    5
    « Best Kept Secret in a Small Town »

    The Best Western Plus in Sutherlin is barr none the best kept secret on I5!!! Staff are all customer friendly, Chris at the front desk always has a smile on his face, room service top notch and the Chef Sergio and waitress Brittany make breakfast a wonderful experience PLUS the omelettes Sergio makes to your order are delicious!!!

    5
    « Great hotel »

    This hotel is clean, nice, comfortable and located near anything you could want. Breakfast is amazing and the staff is all very kind and friendly. The beds are super soft and they give you a TON of pillows. Cleanliness is obviously important to them and it shows.

    5
    « Great Find »

    Travelling up I5 and in need of a hotel and found this BW. They allow dogs, it's not directly on the highway, it's clean, comfortable, and there's a dog park nearby. We would definitely stop here again.

    5
    « Trip Home »

    We always stay at this Best Western, rooms are clean and well appointed, the breakfast is made to order if you want, and excellent. Many choice as well. Easy on and off from the free way but far enough away to avoid noise. They also have many other amenties that we do not use. Free cookie too

    5
    « Great place »

    Great place to stay. Very comfy beds, great breakfast and friendly staff and very quiet. My husband and I stayed while traveling up to visit friends in Oregon and it was a welcome respite for us. We will definitely stay here again.

  • 4
    « Great Staff, Speedy Service, Always Satisfied! »

    I recommend joining the rewards program, it is very worth it! You can take advantage of drink and snack rewards, free stays or cash in for gift cards! awesome cabin style feel and the beds are hard to get out of because of the comfort!

    4
    « Good! What you expect! »

    Friendly, reliable and efficient on the phone. Good parking, nice room. Traditional hotel heater worked well. Bed was comfy, bathroom great, good WiFi. Could use more plug ins. One outlet would not hold a plug at all. The breakfast was THE BEST! They charged $20 per dog, which is a lot! We have two clean, well mannered Dachsies. The dog potty area was basically not useable because there were so many bombs. The motel staff needs to ensure the potty area is clean. For $40, I would have liked a place to potty my dogs.

    5
    « Great breakfast, comfy and clean hotel! »

    Stayed two nights in Feb at Best Western Hartford. We were greeted warmly by the front desk staff. Our three rooms were all spotlessly clean. The beds are super comfortable. The hotel is centrally located and easy to find off of I-5. Breakfast was cooked to order by Sergio and was most excellent! Thank you... we will be back!

    5
    « Best Hotel Breakfast »

    This is our second stay. Easy on/off I-5. Very comfortable bed and pillows. Nice decor touches in bathroom. Sanitized remotes. Close to excellent Italian restaurant, Pedrotti's. And last but not least, the best hotel breakfast! Made to order omelets along with a full array of other options. Great staff. We will be back.

    5
    « Welcome respite! »

    After many hours on the road, checked into a clean,comfortable room with our small dog. The front desk and cafe staff were helpful and friendly. The establishment was far enough from hwy. noises yet close for easy access. Would definitely stay again!

    5
    « Very friendly staff. Clean room. »

    Very happy with our stay here. The staff was extremely helpful and willing to help. I mentioned that a hook was missing from the bathroom door (the holes were there), and when we returned that evening, a hook was on the door. The free cookies upon arrival are delicious. The pool/spa was a good experience (the ceiling needs repairing, but that didn't affect the swim). The room was clean. Only negative point was the comfy chair by the front window did not have a light near it. It was not easy to read in the chair at night. Breakfast had plenty of options, and I appreciated the made-to-order omelets (you could also have made-to-order eggs or pancakes, and sausage, bacon, and/or country potatoes). My sister enjoyed playing the grand piano in the lobby. The people above us had very heavy footsteps, but we were awake by the time they got up anyway.

    4
    « Pleasure trip »

    We really enjoyed our stay at this hotel. After a long day it is nice to arrive at a destination that is close to I-5, has great staff, and the rooms are clean. There is a chef to cook your eggs the way you like.

    4
    « Best Motel on I 5 »

    Stay at the best Western and have dinner a Pedotti's restaurant. The way boring day on I 5 should end. In a good way. Also, motel has a person cooking breakfast for you; eggs, pancakes or you name it. Good Coffee and hot cookies at night.

    5
    « Great Place to Stay »

    Great staff, clean rooms, and the best breakfast deal around. Everyone from the front desk to the breakfast staff were helpful, friendly and very nice. The made to order breakfast is a nice touch that capped off our stay.

    4
    « good »

    I had a long drive during the night and when i got to the hotel the staff helped with checking in early. very pleasant stay.Staff in hotel reception 100% took time to help rooms clean..check in was very good .good hotel to Stay in if your ever passing through Sutherlin Oregon.

  • 5
    « The Oasis in the Giant Rainstorm »

    I was driving from Portland just before New Year's and the rain was horrendous for hours. I needed to stop but did not want to go to downtown Roseburg. Saw the BW sign in the murky darkness just north of Roseburg and went to check it out. A pleasant surprise-beautiful hotel and a spacious ground floor room for me was available. This hotel is nicely appointed, in the lobby and in the rooms. For breakfast they have a chef making omelettes-and a server who brings them to your table. Fresh homemade oatmeal and other good breakfast items. The staff is very friendly and engaging. I plan to stay here again in the future when passing through to Portland or Seattle and I have recommended it to my family and friends. Great value for the money. I was very pleased over all!

    5
    « Great place to stay along Interstate 5 »

    The Best Western Plus Hartford Lodge is a find! Traveling from Northern California to Northern Idaho? Mid-point is around Sutherlin, Oregon. Best place in Sutherlin is this hotel. The staff is great, the bed is the most comfortable we've found in years. Made to order breakfast is a real plus. Reasonable costs for sundries, beer and wine.

    5
    « Always Accomodating and Professional »

    We thoroughly enjoyed our stay and this is our lodge of choice on I-5 from Eugene to Grants Pass by far. We asked if our Daughter in Law and grandchildren could join us for breakfast and for a very small fee our need was accommodated allowing those extra minutes of quality family time together. Love this place!

    5
    « Back to Sutherlin favorite stop »

    We stayed at this hotel when it's just opened, found out that all the materials were brought in from far away and very impressed about the look. We've been coming back for more stays, especially to enjoy the comfort of the rooms as well as the various flavor offered in the breakfast room.

    4
    « Great Night Stay »

    The staff is very friendly and makes you feel welcomed. The night clerk opened the laundry room for us so we could wash clothes. My son took advantage of the free made to order breakfast and said it was excellent. I decided to sleep in and was able to because the bed was so comfortable.

    5
    « The most Comfortable Bed I have ever slept on »

    The hotel was lovely. Love the rustic log cabin look. The rooms were wonderful and had everything I needed. Loved that it had a larger frig in the room and microwave also. This Hotel had the most comfortable bed. I did not want to get out of it. So cozy

    5
    « Service, comfort and cleanliness above and beyond »

    Best Western in Sutherlin was a perfect gathering place for our mens and women's high school basketball team. They allowed us to use their conference room throughout our stay (and even allowing us to use it into the afternoon of our last day) where we fed 20+ athletes and coaches for three days. It was a perfect place to gather, as was the breakfast area in the morning. The food they served was plentiful and good. The athletes had their fill and there was enough variety to please all of the hearty eaters and the picky eaters. The hotel accommodated us when we asked for late check out and quickly responded to all of our requests promptly and courteously. I would highly recommend this hotel for individual families and teams traveling to tournaments in the area.

    4
    « Drove an extra thirty minutes to stay here again. »

    There were many motels and inns on our path to the coast but we chose to go out of our way to stay at this Best Western. I have not been disappointed during any of my stays here and I will return as the opportunity is needed.

    5
    « Great stay, as usual! »

    Always stay here when visiting family in the area. It has become our home away from home. The staff is always efficient and friendly. The rooms are consistently clean and comfortable. The included "custom," freshly-made breakfast is the best you'll find anywhere! And the complimentary cookies at check-in make it perfect!!

    5
    « good stay »

    We have stayed here on previous trips.They are very friendly,the rooms are clean and very comfortable beds.The breakfast is excellent,lots of choices,prepared as you arrive and served hot to your table..Check in staff always friendly and very helpful.Very convenient to resturants,coffee shops and stores.Nice little town with very friendly people.The Motel is quiet and just off the interstate.We like the lodge look and the use of wood throughout.

  • 5
    « A cozy lodge feeling »

    This was a stop along a cross country move from Southwest Florida to Seattle, Washington. We were traveling with our rescue dog, so it was necessary to find properties and make reservations ahead of time. I researched tripadvisor, as I always do before making reservations, and this trip was no exception. It's my "go to" before reserving anywhere! We had a long drive on this leg and were tired. Previous reviews I read were spot on. We had a terrific experience. Checking in was a pleasant experience and the room comfortable and clean. Traveling with a pet can be tricky with regard to a room, but this did not disappoint. Even the dog area was clean from waste and easily accessible from the room. Breakfast was made to order and good. We usually skip this amenity, but decided to give it a try and were glad we did. I just cannot say enough about the property and the extremely friendly front desk staff we encountered. I highly recommend a stay.

    5
    « Best breakfast going & a super hotel »

    Of the BW plus hotels that we have stayed at over the past several years, this is one of the best, for value, quality of the room, and service. One of the most outstanding features is the breakfast, which is totally made to order, which makes a great start to the travel day. It is so good, I overheard others say they were there for a second day. The hotel is located just off the highway, but is incredibly quiet.

    5
    « Wonderful Stay »

    Beautiful cozy fireplace in main lobby along with comfortable seating welcomed us at check-in. Stairs and elevator open into another inviting seating area on second floor. Looks and feels like a mountain lodge. Wonderful indoor hot tub and heated pool helped us to unwind after a busy day. Laundry facilities are available - 1 washer and 1 dryer, along with detergent and dryer sheets from a vending machine. Free made to order breakfast and/or breakfast bar is included in stay, and was a nice surprise. The friendly staff went out of their way to make us feel at home. Room was clean, comfortable, and tastefully decorated, pillowtop beds were comfy, and our stay was very peaceful, quiet, and relaxing. Thank you!

    5
    « Clean, quiet, & friendly, as always. »

    Super clean, comfortable, and quiet rooms, with great water pressure. Amazingly friendly and welcoming staff, as always. Certainly not our first stay at Hartford Lodge, and will definitely not be our last. Highly recommended.

    5
    « Posh and Friendly »

    Tippy top for BW hotels! Lovely rooms, great breakfast and a quiet nights sleep. Highly recommend this location. Staff is very friendly and helpful and the chef cooks your breakfast just how you like it. Can't get much better than that.

    5
    « Wonderful experience! »

    We were pleased to check into the lodge! It felt like a resort! The wash clothes and towels were folded like at Disney! The facility was clean and comfortable! The staff was charming. Complimentary fresh made cookies! Plus a wonderful fresh cooked breakfast! Very nice!

    5
    « Nice clean place »

    This was a nice place to stay, the rooms were clean, the breakfast included was good much better than most continental breakfasts offered. Also loved the fresh baked cookies every morning. The staff was very nice and accommodating.

    5
    « Couple passing through »

    Hotel was a welcome surprise and highly recommended. Great value for money, cook to order breakfast included in price. Thoughtful touches, small bottles of wine available for purchase, separate make-up mirror area, cleaned remote in pouch etc. Friendly and professional staff - good job!

    5
    « An excellent property with a 5 star continental breakfast. »

    Very clean rooms. Highly skilled chef at the breakfast grille preparing custom omelets among other breakfast choices! Hotel was easy to find. The property exterior was very well kept. Staff was excellent. Bed was very confortable.

    5
    « It was great! »

    We came from Idaho already knowing the Roseburg/Sutherlin area pretty good. Hotel staff were so friendly and helpful. Our room was put together so nicely! I love the shampoo/soap/etc products they have there! Also, their breakfast is great!:)

  • 3
    « Average at best »

    Big sign says, CAFE and BAKERY, laughable.... should say Breakfast Room and Cookie cabinet....they won't let you bring your dog to breakfast so you have to eat alone then the wife gets to eat alone...or if you insist on taking a plate to your room the make you sign for the plate and fork....must have alot of shady customers Room very crowded with too much furniture

    4
    « One of my favorites »

    The staff was so nice! I can't rave enough about the staff. The check in staff was very polite and even more importantly happy. The pool and spa was clean and my family enjoyed it. Breakfast was a surprise as it was cook to order with a full compliment of regular buffet items. The chef and breakfast staff were very courteous and work extremely hard. I was impressed by this lodge.

    4
    « Love the Breakfast and the Staff »

    Friendly staff and I enjoy the made to order breakfast along with the other choices. This hotel is very convenient for us to visit family in the area. If you are needing a hotel near Sutherlin this is the place to go.

    5
    « EXCELLENT REST STOP OFF I 5 »

    This is the third time that we've stayed there; after all, it is a convenient day drive from the Canadian border. Check in is a warm experience with freshly baked cookies and coffee. The room was well furnished and clean, The king-sized bed was very comfortable allowing us to have a good night's sleep. Breakfast was quite complete and even included wonderful cooked to order omlettes. The chef has been there for a number of years.

    5
    « when they best they mean it with this best western »

    this motel is great. nice indoor heated pool and hot tub. outdoor seating area with tables a nice place to relax and just talk. they have a great breakfast that actually taste good which makes the value of the room even better. I was surprised how nice it looked inside and out. very comfortable place to stay. the people that worked there were so nice. I loved it. I think it is a five star motel.

    5
    « Great place to stay »

    We have stated here twice on our way from Washington to California. On both visits the staff has been helpful, the rooms have been clean and comfortable, and the 'cooked to order' breakfast' has been very good.

    5
    « Wonderful Lodge »

    My wife and I have stayed here over the last 3 years and will continue to go back. The staff, facilities, breakfasts are all wonderful. This is a place not to miss if your traveling in the area. The Lodge was full most nights but quite as could be which few lodging places are like this.

    5
    « Greatest Best Western EVER »

    Regularly pass through Sutherin to and from Grandma's house. ALWAYS stay here because it is the best. Best value, best restaurant, best cleanliness, best staff, etc. Highly recommend it. Especially the breakfast. Never found anything quite like this anywhere.

    3
    « Difficult to use rewards points »

    The rewards program was very difficult and time consuming. tried to use rewards at another best western on 9-23 17 and could not do it on internet and was told on the phone that rewards were not available at that hotel. After some assistance from desk clerk at this hotel was able to use rewards points. This hotel provides a single blanket which is way too heavy. Should be at least 2 light blankets for more choice of warmth. We pushed the heavy blanket on and off all night

    1
    « Accused of stealing!! Worse experience ever I am not a thief. »

    I do not recommend these shady business dealers at all,,,,, Do not stay in this hotel THet are shady I will be contacting the manager and will be going to their corporate offices if necessary They accused me of stealing a pillow and are charging me 35.00 !!!

  • 5
    « A very nice, dog friendly hotel »

    Easy on/off I-5. Nice hotel for dogs with plenty of grass. For breakfast you can get it made to order or the usual fast hotel breakfast. The room was very comfortable and nice to have a fridge. The staff was very friendly and I would stay here again if I'm ever in the area.

    5
    « Best best western »

    Excellent travel stop. I highly recomend this as a stop over hotel. The staff were very welcoming, the hotel was well presented with great facilities. You even get a wonderful in house made cookie on arrival! The rooms even had the towels folded into animal shapes. Overall a wonderful nights sleep and a great stop over. We have defiantly marked this one for a return trip.

    5
    « WOW! »

    From the moment I stepped into the lobby, the smile and courteous hello I receive from Breanna, I knew I was at a 5 star hotel. Breanna was extremely courteous and responsive to all my questions and needs. She was super sweet!! The room was amazing, with a great layout, no paper, all glassware, towel folded in shapes and even a cotton jar on the makeup counter!! Finally, Chef Sergio satisfied my taste buds with a tasty custom breakfast. All this, a 5-star treatment and a low low price! One of the best experiences I've had at any hotel including the more pricier ones!! A+

    5
    « Why Hartford Lodge is a good choice »

    The staff were friendly and always available to answer questions. The pine buildings, rooms and furniture were unique and comfortable. The pool is offset from the rooms and main building and was really enjoyable. At breakfast, besides the full buffet, we were able to choose omelet fillings and they were then served to us. This is a great choice if you are anywhere in the surrounding area.

    5
    « Clean, Quiet, Comfort »

    This two-story hotel tucked in pines right off I-5 is a clean, quiet, comfortable stay. The made-to-order omelettes and pancakes are an extra touch! The front desk staff is friendly and efficient. This is a great place to stay about 45 minutes south of Eugene, from U of O games.

    5
    « Always a nice stay..... »

    We usually stay at this hotel twice a year. The employees are always friendly. The rooms are clean and comfortable. The breakfastsmells are good, they make a little breakfast for you or you can get your own goodies. We like the indoor pool. Great pizza place down the road. Easy to get to.

    5
    « The BEST Best Western Around »

    We are currently staying at the Best Western Plus Hartford Lodge on a weekly basis as we are working in Sutherlin, Oregon. This is an exceptionally nice hotel, it is of nicer quality than the area itself that it is located in. Mary, the manager worked with us on a competitive rate because of the length of our stay, which was very helpful. The hotel has a great staff, very, VERY clean rooms with comfortable beds, awesome made to order breakfast and beautifully landscaped as well as maintained property. We highly recommend this hotel for business or pleasure, its one of the "best" Best Westerns we've ever stayed at, and we travel all over the country. Thanks for a great job, keep it up!

    5
    « Great place to stay »

    We would highly recommend this hotel. The staff was very friendly and helpful. The fresh cookies were worth the trip. The rooms were clean and the was attention to detail which made me smile. The swan wash clothes were super cool!

    5
    « Excellent Service in a Comfortable Setting »

    Stayed at the location on business. The staff was very friendly and accommodating, and the room comfortable and well appointed. They served a full breakfast starting early, which worked for my schedule. I would recommend this to anyone.

    3
    « Upmarket Motel-style, welcoming staff »

    We stayed on a stop-over as we drove down through Oregon. The welcome was warm, rooms comfortable and the pool fairly average. Breakfast was pretty good but do watch the 9am deadline if you're not travelling on business. We nearly missed it and they genuinely shut the door into the breakfast room when the time comes round! We've no complaints and to be fair it's more of a 3.5 than a 3 star review but I think the number of 5 star reviews is slightly over-selling the Hartford Lodge.

  • 5
    « Above and beyond »

    We broke down on the I-5 just north of Sutherlin, OR. As it was Monday on a long weekend no repair shops were open. The tow truck driver suggested the BW, we agreed. The staff was most helpful, we got into a room before we should have as we had no where to go. On the Tuesday we contacted the repair shop and were told that they weren't sure what was wrong yet. We called down to the front desk and they offered us a later check out time. We got the call the vehicle was ready and went down and checked out. The desk clerk asked if we had a ride to the repair shop and we asked if a taxi was available, was told the town didn't have a taxi service. The desk clerk then said she would find a staff member to give us a ride (it was about 2 miles away). The staff member was very helpful gave us a hand with the luggage. Overall we were most impressed with any BW staff we ran into. The recommendation for a place to eat turned into a very pleasant experience also. The breakfast in the morning at the hotel was a very welcome surprise, we were expecting the usual continental breakfast of pastries and fruit. Made to order eggs or an omelet, bacon, sausages, waffles and porridge. WOW!! The Lodge was very clean and up to date. The staff went above and beyond for us. Just wish I had had a bathing suit to jump into the pool. :(

    4
    « Clean beds and hot breakfast »

    We recently stayed here when travleing up to Washington. The area was very smoky due tk area wildfires so we were nervous the rooms inside would be smoked out. They werent too bad as long as u limited the use of the AC which was difficult since there was also a heat wave going on. Here is our experience: The good: Clean beds and bathroom Updated furnishings Really good cooked to order breakfast Clean and maintained property Pleasant staff The not so good but not deal breakers: A few spots on carpet Closet doors off track Toilet clogged Overall this is one of the better Best Westerns I have stayed at. If ever in the area again we would stay again.

    5
    « Terrific Staff! »

    This is an older hotel that has been renovated very well. At first sight it is a hotel with outside entrances that I have always taken as a lower level hotel/motel. The lobby and the staff were extremely helpful and nice at arrival and departure. You get a morning breakfast with a fresh omelet "actual eggs not pour out eggs" and your choice of meat. I would stay here on business again for sure.

    5
    « Fantastic! »

    I've stayed her before and I'll stay here again. The rooms is nice, clean and looks fresh and new. The staff is always warm and welcoming. The cookies are a great touch.. and they have variety and they're all baked on site! It was fun to see the fresh jams and jellies they make. They have a chef! Who custom makes breakfast... to go with the fantastic continental breakfast (and all for free). The spa and pool were relaxing.

    3
    « Fine »

    the rooms are clean, beds comfortable, good bathrooms..yes it ticks all of the check boxes and there is nothing wrong with this place, you get what you paid for, but there is nothing special here. I don't understand the over the top reviews?

    4
    « Hartford Inn, Sutherlin, OR »

    Best Western, Hartford Inn, Sutherlin, OR overall was a very good experience. Room was generally very clean except for a problem with bathtub plug being moldy. Bed was comfortable and all amenities were in working order. Swimming pool and hot tub were great after a long drive. Staff was friendly and helpful.

    5
    « THE place to stay in Oakland, Oregon »

    This is hands down the best hotel I have stayed at in the Oakland/Roseburg area! Amazing staff, very comfy bed, nice warm pool, and great breakfast :) The only problem we ran into was the restriction of bringing food from breakfast back to your room. I was traveling with a toddler, and they can be so wasteful with food that I felt bad about throwing away a waffle or a bagel with just one bite out of it......

    5
    « Excellent Stay »

    We always stay at The Hartford Lodge in Sutherlin, OR on our way home from visiting our kids in San Diego, CA and other vacations when we venture from home. We can always count on excellent service and an excellent stay at The Hartford Lodge.

    4
    « BW Plus is the way to go »

    The Plus series is a nice step up from the regular Best Western hotels especially the quality of the breakfast and the size and comfort of the rooms. Nice decor, well cleaned and wifi that doesn't drop off. Also a quiet air con unit

    4
    « Very nice for the area »

    We weren't expecting a 5 star hotel in this location, but I'd give this one a very solid 4 stars. The rooms were very clean, and they looked like they have been recently upgraded. While not huge, they were certainly not cramped. We were afraid there would be noise from I5 at night, but it was actually quite quiet. I also appreciated a decent room air conditioner that didn't rattle and roar like so many do. Breakfast wasn't bad, mainly because have a chef cooking the eggs to order. We waited only minutes for our eggs to be delivered to us. Other than the eggs, the breakfast is pretty typical "breakfast included" fare. One recommendation would be to include a better selection of fresh fruit. The desk and dining room staff were very efficient and pleasant.

  • 5
    « An exceptional hotel for the value »

    We satayed only one night at this hotel. The room was clean although a little stuffy . I assume because of the heat . It was very clean otherwise. The linens and towels were a bright white and smelled like mine do at home ( I always add a little bleach for cleanliness) The toiletries were above the normal standard and so was the breakfast. Everyone met you with a smile and hello and all the staff was helpful. I woould stay there again.

    5
    « Travelin' »

    When in the Sutherlin, OR area; this is the place to stay. Friendly and caring staff. Clean room and comfy bed. Wonderful stay and will stay here again when travelin' up the road. You can't go wrong when choosing this place.

    4
    « Nice stay in Central Oregon »

    We've stayed twice at this hotel in central Oregon - nice rooms, plenty of pillows on the bed, and a very good cooked to order breakfast. It's far enough off the highway too so that there's no road noise.

    5
    « Great Place when on the Road »

    This place had exactly what I needed when on the long haul from Southern California to the Northern Oregon Coast. Easy access to and from the room (with lots of stuff), easy parking for a truck and boat, friendly and courteous staff, and all the amenities one could want. I didn't go to the pool, so I guess I can't really comment on that part. But the bed was comfortable, the room was nice and clean, breakfast was pretty good, really top notch all around..

    5
    « Two stays in seven days »

    Enjoyed our stay twice in seven days. Good beds. Great area to air out our girls. Good wine selection. Staff were very accommodating. Only serious issue is water is very high in chlorine. My wife is allergic, so she was unable to shower.

    4
    « Good stopover »

    Heading from the coast up to Crater Lake we stopped here overnight. We were surprised at the overall quality of what in essence is a motorway hotel. It's location isn't prepossessing but it is convenient. The hotel is on a spacious site with parking close to the rooms. The latter aren't enormous but they were comfortable and well maintained. A conventional breakfast was included and partially cooked to order. The hotel also had a range of bakery products for day time snacks. There were a few very conventional motorway service area style restaurants in the immediate vicinity and a few more in Sutherlin just down the road. The staff were very helpful, well-informed and approachable. All-in-all this is a good place to break a journey.

    3
    « A comfortable night stay. »

    The best thing about this hotel is that there was actually a King sized bed in the room! The hotel is an older one, but the rooms have been updated some time in the last 5 - 10 years and are quite comfortable. The bed was actually a king sized bed, unlike all the other hotels I stayed at on this trip that were supposed to be king size and were actually queen sized. The bed was fairly comfortable, but besides the sheets there was only a heavy comforter on the bed and no blanket option. As a result, I woke up sweaty from the heavy comforter and the only option was to crank the A/C so the room was cold and I wouldn't get hot underneath the comforter. The bathroom and shower were ok, but the shower drain was partially clogged, so after a few minutes in the shower there was about 3" of water in the tub - not cool. The breakfast option was a little odd. You have to pick up a card from the front desk with your room number on it (yes, your room number is actually written on the card), select from a few options, and give it to the staff so they can give you a breakfast plate. The 'cafe' also had several cold items like dry cereal, some oatmeal, bread and bagels you can toast, etc, and plenty of juice and milk. The serving sizes were pretty small. My portion of breakfast potatoes was probably one large lemon-sized potato cut up into inch-sized chunks. The eggs options were scrambled or over-easy. Overall, the breakfast was lacking.

    5
    « Best best western around »

    Overall this is the sweetest best western we've been to on the West Coast. And its one of the cheapest as well. The only downside in my opinion is none of rooms have Jacuzzi tubs and the one by the pool is not hot enough

    4
    « Sweet Sleep »

    The beds were so comfy amazing that I slept like a baby. I would highly recommend this place to everyone. The remodeled place looked and felt like new. Also what a blessing to be able to have your pets stay with you here. They are part of our families and I saw a few families with them. I am grateful for this acceptance of our family pets.

    5
    « Best Western Plus Hartford Lodge »

    We stayed in a total of six Best Western hotels, Red Lion, Rodeway Inn, and others during this trip. Best Western hotels are the best. They have hot full breakfast with bacon, sausage, eggs, waffles, yogurt, etc. This particular Best Western has the BEST breakfast, they have a cook who will make you omelet and pancakes. You can also pick you eggs scrambled, sunny-side up, medium, easy, etc. In the evening, they have free baked cookies. The swimming pool is indoor and there is a hot sauna. My kids spent about 2 1/2 hours in that pool from 8pm-10pm, so I really like the fact that it's indoor. Unfortunately, we left one of our walkie-talkie in the swimming pool area (on top of a chair), and we can not find it the next morning. We checked with the front desk and they didn't see it either.

  • 5
    « Pleasantly Surprised »

    A very nice little hotel, lovely surroundings, unexpected location. The front desk staff was very welcoming and able to answer all my questions. PS the Italian restaurant across the street also very nice!

    5
    « Excellent value »

    Rooms are what you'd expect from any budget chain hotel, which is to say, nothing to write home about-- but also, nothing to complain about. Fridge has large freezer and each room has a microwave and coffee maker. WiFI works fine. Pool made kids happy. What's really excellent here is the service: genuine, professional, and engaged. And the breakfast, which is included in the rate, makes staying here a super value. In addition to cooked to order omelettes, eggs, or pancakes, there's a breakfast bar with DIY waffles, oatmeal, breads, fruit, and yogurt. Parking is also included. Definitely stay here if you're traveling to or through Surherlin.

    5
    « Great place!! »

    We stayed there on our way up to Olympic National Park, Washington, from California, and on our way back, too!! Very nice place!!!! Great staff, comfortable beds, nice decor (love all the folded towels, really classy touch)! And the breakfast, cook to order eggs, great selection, cookies a nice treat at night!!!! Also, easy on and off the freeway for our road trip!! Only suggestion for management is better coffee pods in rooms! Love having a cup while getting dressed. Stayed in three other hotels on our travels and I was so happy with their coffee packs, darker roast! Yours was a very weak, but I know that's our preference. But that was it! All good here! Thank you for making our road trip comfortable and friendly. Your staff was outstanding and should be praised!!!

    2
    « Need new beds! »

    Bed was too soft and lumpy. Had big dip in middle of mattress. Located at end of street but near the freeway. Breakfast was ok. Had good variety for a hotel breakfast but the person cooking eggs needed to learn how to cook them better.

    4
    « Quality and comfort mid-Oregon »

    We enjoyed our stay at the Best Western Plus Hartford Lodge in Sutherlin, OR. They were very courteous and attentive. The rooms are pleasantly appointed with a few nice extra touches. My husband enjoyed the indoor pool.

    5
    « Best Hotel »

    Love the cook to order breakfast. Staff is always friendly and helpful. Had a problem wth the TV remote, called front desk and problem was fixed within a matter of minutes. Since I ALWAYS stay at this hotel when traveling north to WA, staff remembers me - LOVE IT!!!!!

    5
    « Beautiful lodge! »

    This motel is 5 star! All the amenities that you need in your room. A free cookie when you check in and free cooked to order in the café attached to the lobby. Very friendly and helpful staff! A short walk to a convenience store, although they have a few items in the lobby for late night munching. Everything was impressively clean! The bath towels were large and soft and not a stain in sight! Wonderful place!

    5
    « Unexpected Gem »

    We stayed here after we visited the safari. It is unexpectedly delightful, like free cookies at check in, the wash cloths fashioned as swans, the "green" toiletries of sandlewood soap, rose & patchouli shampoo and conditioner. The room is decorated as one would be at a lodge, a lot of wood, and I enjoyed the vanity counter outside of the bathroom. The front desk staff are friendly and personable, and the "cooked for you" breakfast was good, and they had bacon at this BW. The only "off" point was that the room smelled kind of powdery, like an "old lady" fragrance. Since I noticed this at the previous BW we stayed at, it may be one of the cleaning items BW uses. Definitely would stay there again.

    5
    « Wonderful overnight stay »

    Spent 1 night at this hotel as we headed back to Arizona. This is a newer BW Plus hotel and they are really taking care of the small details in the room. Our room was very clean and pleasantly decorated. The swan folded towels in the bathroom and the magnified makeup mirror were a huge hit with the female members of the family. The A/C was COLD & Quiet which was fantastic. Chef cooked eggs and waffles were served in the morning along with the other standard breakfast fare. As a BW Platinum Rewards member, I've stayed in my fare share of BWs and this is one of my top 5. Will certainly stay here again on our next road trip to the Pacific Northwest.

    5
    « Great Hotel »

    The staff was freindly and helpful. The hotel had been remodeled a few years back. The town wa small but we ate at Pedotti's and it was also a nice restaurant with friendly owners and good food. I highly recommend this hotel.

  • 5
    « Vacation fun »

    Very relaxing stay with the best employees, we would make sure we stayed here on our next trip. Very pet friendly with a great location. The amenities were great with a pool inside so no matter the weather you can enjoy it.

    5
    « Family stop »

    The lodge is very nice from the outside. Theo is are basic but clean. The pool is indoors and not at a bad temperature. The staff is very helpful and are willing to do anything to make your stay enjoyable. Their are a couple of restaurants that are close and not to bad. This is a good safe place to stay with families.

    4
    « Clean and convenient »

    Nice place just off I5 in Oregon. Very clean property with easy highway access. Cookies at ckin and free breakfast in the AM. ( may depend on rate) Breakfast was easy - pick up a coupon at front desk, ck the items you want and hand it in to the chef or waitress. Fresh hot omelet in a couple of minutes! Rooms were clean. Lots of towels. Lots of pillows and comfy beds. Entrance is a bit confusing since you have to turn onto a side street and go past the sign. Big trucks parked along the road blocked visibility. A great value and a nice play to stay - especially if headed to Crater Lake.

    4
    « Great Rest Stop »

    We were traveling from California to Washington and booked this hotel for a one night stay over. It was just what we needed. It was an easy access off of Interstate 5 and fairly quiet for being so close to the freeway. The staff was friendly and helpful. We asked for a restaurant suggestion and they pointed us to Pedotti's Italian and it was very good. A nice, clean family run restaurant..

    5
    « Cook to order breakfast! »

    They actually cook your breakfast! You have the normal buffet to choose from while you wait for your omelette, bacon, eggs or pancakes. Beds were very comfortable. The bathroom had a window that opened - really like an operating window in the bathroom! Indoor pool/spa area was excessively warm. Had to open doors to cool the place off.

    5
    « Luxury Lodge Style Hotel »

    Beautiful lodge style hotel with delicious breakfast prepared by a professional cook. The rooms were immaculate and finished with spa style detail including artfully arranged towels and washcloths. Would definitely stay here again should I travel this way.

    4
    « the breakfast was very good »

    stayed at this hotel on our way home from a family reunion in Washington state. the rooms are nice and clean and everything worked pretty well. the air conditioning got the room fairly cool, since it was above 100 degrees outside. the breakfast was very good. cooked to order eggs and omelets, choice of meats, potatoes, etc. the lady at the front desk gave us an excellent recommendation for dinner

    5
    « Perfect! »

    Steve at the front desk warmly welcomed us (with cookies!) around midnight. We found this gem on trip advisor as we headed down I-5. Great find, and we will stay again on our way back up north. Very clean, beds so comfortable, polite staff, excellent made to order breakfast, quiet and peaceful. Thank you!

    5
    « A one-off log cabin hotel with all the amenities »

    Built in the early 1990s, this hotel has clearly had a face lift. The room is very modern and very comfortable. The lobby has a grand piano under a huge chandelier. The people were very friendly. We had a good night's rest followed by an outstanding, made-to-order breakfast (included in the price) in the hotel's breakfast-only cafe. This place is slightly hard to find. It's the first left heading east off the Interstate. Our GPS got confused, but cellphone navigation did not.

    5
    « Super Breakfast »

    Made to order omelets at breakfast. What a treat. Great staff. Dog friendly. Comforty beds, pillows. Clean rooms. Close freeway when it's time to leave. Our favorite stop from Washington to California.

  • 4
    « Easy on/off I 5 with lots of parking »

    Very clean with an excellent breakfast and excellent service. We booked two rooms for our group and both were very clean. My only complaint is that the bed was a little too soft for what I like. Loved the shower head in the bathroom.

    5
    « Great place to stay »

    The staff at this hotel was extremely friendly and helpful. The room was clean and updated with very nice bathroom. Having a hot breakfast included is a major consideration for us. Here you can see the cook make your eggs to order so you know it's fresh. The breakfast was great!

    5
    « Great sleep along the I5 »

    This is a very clean, comfortable place to stay while traveling north or south on Interstate 5 through Oregon. The staff is very friendly and helpful. The breakfast is the best I have experienced at a motel.

    5
    « Best of Everything! »

    We had the BEST nights sleep, awesome breakfast, comfortable room with all your needs met. They had an indoor pool and workout facilities we would have used if we had gotten there earlier. Oh - and a great little taco truck with a huge menu just up the street a bit!

    4
    « Heading home »

    I am a repeat visitor, this is an above average BWPlus facility. Clean and comfortable. splits my drive from Seattle toStockton just about perfectly. I am very pleased with this facility and I recommend that you spend the little extra for the Best Western Plus properties.

    5
    « Great Best Western Plus Hotel »

    The rooms are clean, well equipped and comfortable. The staff are friendly, courteous, helpful, and knowledgeable. I would recommend the Best Western Plus Hartford Lodge to everyone traveling through Sutherlin, Oregon.

    4
    « Good Experience »

    The hotel was clean and the staff was very friendly. Breakfast was very good. I liked the appearance of the motel when I drove up. My kids were thrilled that they got a free cookie and were able to swim.

    5
    « Excellent Stay! »

    Overall very well designed hotel layout. Pool is a separate building so there is some privacy that is nice so you don't feel like you're being "watched" . Breakfast was made to order by a chef. Rooms were very quiet.

    5
    « Great place to stay »

    Great place after a long 6 hours of driving. We were ready to stop and this was the perfect location. We were unable to take advantage of the pool and spa, next time will try to get there earlier. They take very good care of this facility.

    5
    « Very nice stay »

    we only stayed one night but check in was quick and easy. room was clean. fitness center was in a room upstairs-got the job done. we didn't have time to check out the pool. very good breakfast. slept very well in the king bed. would stay here again.

  • 3
    « A Nice Place, but..... »

    I am a Best Western Platinum member and love Best Westerns. They are pretty consistent in quality and generally pet friendly. This one was no exception. Good facilities, nice beds and fast Wi-fi. Off the freeway so not much noise. Nice place for the pet area. The breakfast each morning offered a cooked to order meal, giving you eggs or omelets to order OR pancakes with choice of potatoes, bacon or sausage. The rest was ala cart (toast, waffles, biscuits, gravy, etc). When we checked in I confirmed the rate, received it in writing and went to our room. We stayed there two nights, enjoying the local area. The last night we noticed a large bubble forming on the ceiling under the paint. We were on the first floor with one room above us. This was about 10:30 pm. Liquid was dripping out of the bubble, which was growing larger, onto the bed. I went to the office and notified the night clerk who sprang into action to make phone calls. I asked her if we should pack our things to prepare to move and she said she didn't think so. I went back to the room. About ten min later the desk clerk showed up with a bucket and towels. My wife again asked if we should pack up to move. The clerk again said she did not think so. I told her I was not going to sleep in that room with water dripping in a bucket not knowing if the ceiling was going to fall on us. At that point her phone rang and she left the room. She returned a few min later with a luggage cart. Said they just had a cancellation and was moving us to a new room, which they did. When I checked out the next morning I noticed my bill was higher than the quoted cost of which I had a printed confirmation. The desk clerk looked into the computer and saw that the "manager" had changed the rate higher to take into account a rate change from Friday to Saturday night. He also made the comment the the customer (me) was not informed of the rate change. I told the clerk I was not going to pay the higher rate because I had the rates in writing and was never notified. He said he would have the day manager fix it when she came in. Taking him at his word we left. A couple of hours later my wife received a call telling her the price issue was reverted back to the quoted price. While I appreciate them fixing this, two things here. 1) They should have never made the cost change without first notifying me (the customer) and making sure I would agree to it, and 2) Because of the issue with the leaking ceiling and having to move in the middle of the night we should have either been offered a discount or comped the second night. Not overly supportive on customer service and as a Platinum member that is disappointing.

    5
    « Great experience. »

    My grandchildren loved the option to swim from morning to night. We got a lot of use out of that. The breakfast in the morning was amazing. The chef had a great personality. The breakfast was like a five-star breakfast. The staff was very friendly. They wanted to make sure everything was OK. They were very sincere. The cookies at check-in were very fresh and nice to have after a long drive.

    5
    « Layover headed home »

    Needed rest before heading any further home. It was nice Holiday weekend and not much available online. Got lucky to book here. We had the pup and they still booked us. The last room available for pets too. Very comfy beds. Clean restroom and nice amenities too. Great food options very near hotel. Can't wait for our cooked to order omelettes in the morning. Adding photos tomorrow to tired tonight Try Abby's pizza it yummy and they delivered to our room. ;-).

    5
    « Great place to stay »

    This is a clean and friendly hotel with great amenities. Near by restrants are lovely. A breakfast served individually by a chef on the premises. Rooms are very clean. Location was easy to find. Near by coffee houses

    4
    « Worth a stop »

    On our recent family visit to Roseburg, OR we dedided to stay at the BWP Hartford Lodge at Sutherlin OR. We were very pleased with our stay. The rooms are a great value with amenities like a good size refrigerator, microwave , safe, big screen TV, extremely comfortable beds and a magnifying mirror. The eggs and pancakes for your breakfast are cooked to order and brought to your table. The staff is very friendly and eager to please. We will definitely stay there again at our next visit to the area. Sigjar

    5
    « Nice Surprise »

    We got a Best Western Map of Oregon, and discovered that there was a Best Western in Southerlin. What a nice surprise, and a welcome place to stop for the night. Everything about it was appealing and welcoming. The breakfast was great and even had a made-to-order option.

    5
    « Great place to stay »

    We have family in Sutherlin Oregon. Rather then invade them, we always stay at the Hartford Lodge in town. We were put on to this hotel by our family. They stayed there when they were looking to buy a place there in Sutherlin. They really spoke highly of it. We have stayed there 5 times now and wouldn't consider staying anywhere else. I can honestly say they are the friendliest staff I have ever encountered at any hotel. My wife and I travel a lot so we have many places to compare to. The rooms are always clean and the beds are very comfortable. The food in the dining room is cooked to perfection. I can't imagine anyone staying there and not being very happy with their stay.

    5
    « Hotel Stay »

    This is the best Best Western Hotel I have ever stayed in. The place is beautiful, the staff are wonderful and they even provide a hot cooked to order breakfast. There is a bakery with wonderful cookies. The owners of this hotel have made this into a place that I want to return to again and again.

    5
    « Wonderful staff »

    Spent two nights there. There were quite a few of us in town for a family reunion. The staff let us use the lobby area to gather and reminisce about old times. Their breakfast is included and it is very good, lots of choices and a grill for fresh omelettes and hash browns. Coffee is too weak though. The rooms are very clean and the bed is very comfortable.

    5
    « excellent place to stay »

    This hotel offered many more amenities in room than usual with an extra vanity outside the bathroom which included a make-up mirror. The presentation in the bathroom was reminiscent of a cruise ship. The cookies upon check-in were delicious. The room was spacious, super clean and comfortable. It was also quiet.

  • 5
    « Friendly, clean, & comfortable as always. »

    BW Plus Hartford Lodge is our day-one destination to overnight when making the trip up I-5 from Southern California to Vancouver a couple of times per year. The first day drive can be long, often with a late arrival, but Hartford Lodge is worth the effort, and has yet to disappoint. Staff is always incredibly welcoming, facilities are very clean, and bedding/pillows are super comfortable and cozy. Lots of hot water pressure for a great shower in the morning. Once we found Hartford Lodge in Sutherlin, we have yet to stay elsewhere when making the trek up I-5.

    2
    « Not what I expected »

    I have spent about a dozen nights in BW and BW Plus properties in the last year or so in Washington and Oregon. This property does not, in my opinion, meet the Plus designation when considering the room size, furnishings condition and bathroom finishes. I chose it because Plus properties are usually that, a Plus. Not this property so be aware.

    5
    « Happy to find this BW. We do this trip at least once a year. »

    One of the best Best Westerns in my experience and easy access to highway. On sight chef to prepare breakfasts was unexpected and he did a great job when it seemed we all showed up for breakfast at the same time!

    5
    « The best stay in Southern Oregon »

    The staff is so kind and thoughtful. The rooms are well appointed and very comfortable. We have to come to town often for family reasons, and we always choose this hotel. Very clean and quiet. The breakfast can't be beat!

    5
    « Best Accomadations and Service »

    At check in they had a phamplet with all you need to know. They had items to sell in a fridge very convenient just a lovely place and just some special items that I have not seen at a Best Western before. Room was lovely and very comfortable, bed was perfect.

    5
    « Hotel for our move »

    We needed a hotel for the night, while moving. The Best Western Plus Hartford Lodge was perfect. Very clean and helpful staff. Wonderful breakfast and very comfortable bed. We would definitely recommend this hotel.

    5
    « Best hotel stay »

    This hotel experience was better than any weve done. We would definitely choose a best Western plus in the future. The staff was welcoming and sweet. The chef went above and beyond. Traveling for over ten hours then staying here was exactly what we needed.

    4
    « Comfortable, Clean, Friendly »

    Arrived one day after my reservation. Yuk! But the desk clerk, Tricia and her manager was great. They refunded and applied my charges to this night's stay. How great! The property is a BWPlus so it has some additional amenities such as refreshments for sale in the lobby; cookies all day/night. The property is clean and well maintained. There is an elevator to the 2nd level. Beds are comfortable. All in all a 4-star.

    5
    « Home Away From Home »

    This is a Best Western Plus hotel and one of their finest. From the comfortable beds to the spacious rooms, we go out of our way to stay here. The made-to-order complimentary breakfast is second to none. Wayne prepares your omelette, eggs, or pancakes exactly as you specify. There is a large variety of other breakfast items to choose from. The staff is dedicated to service with a smile and your complete satisfaction.

    5
    « great place, centrally located SF to Seattle - has indoor pool & spa, good breakfast etc »

    staff is very well trained, hotel should be a model for all other best western facilities - great breakfast, pillows and bedding superior to most hotels, 5 diamond quality - hotel is spotless and employees take pride in providing such - restaurant for dinner near by, one block, locals from Roseburg visit regularly, ADA equipped, great value

  • 5
    « A Great Place to Stay »

    We have been staying here for 6 years. The motel is clean and comfortable. The beds are greaat and the cooked to order breakfasts are very good. We highly recommend this motel. We find the staff to be very welcoming and helpful. They also have an indoor pool.

    4
    « Covered bridges »

    Very nice hotel we have never been that far south before. I think we will return again next year and we wilk stay there again. We espically enjoyed the made to order breakfast it was tasty and easy. Most hotels only offer stale bagels

    3
    « Meh. Wasn't really impressed »

    Stayed here on a business trip, and would have driven into Roseburg if I would have known what awaited me. This seems to be an older property that's been remodeled, and housekeeping was slacking off, as the room was not as clean as one would expect for a BW Plus property. I was given a room by the ice machine, which is no big deal until a couple drunken fishermen raided the ice machine around midnight, waking me up. I will say the breakfast is one of the finest I've had however.

    5
    « Perfect Stay »

    Stayed just one night here on drive down to California but thoroughly enjoyed our stay. Checkin was quick and the clerk was incredibly friendly. Room was larger than what I expected and very clean. Bathroom had a frosted glass window, sink and combo tub/shower. Outside the bathroom was an additional little vanity area with mirror and marble (?) countertop. Wash clothes folded into little swans were another nice touch. Next door is a McDonald's and across from that is a nice little family Italian restaurant named Pedittos. What was really nice was the cooked to order breakfast. You fill out a little card, hand it to the waitress and they cook it right there in the breakfast room in front of you. Overall, I would recommend staying here over any hotel in Roseberg. They're only about 10 miles apart but this hotel makes the extra drive worth it.

    5
    « Fabulous Surprise »

    By far the best beds I have ever stayed in at a hotel or lodge. The people are wonderful. The food was fabulous. The rooms so darn cute with special little touches. We loved it. We will be back. Can't say enough good things about this experience. Just perfect!

    5
    « Amazing Staff »

    In all my travels, the staff at Best Western Hartford Lodge ranks at the top. Everyone always has a smile and a hello, along with going the extra mile for customers, from housekeeping to front desk and the breakfast cafe staff. They take you back to that time when corporations actually made customer satisfaction a top priority.

    5
    « Nice surprise »

    Beginning in the lobby, nice wood paneling and very nice decor. Same for the room, and nice touches like wash cloths folded into swans. This seems a little thing, but it shows that the people working there are interested in making you feel welcome. The breakfast (included) was excellent. They have a cook who will make you an omelet to order, plus plenty of sides.

    5
    « Best Western Plus Hartford Lodge, Sutherlin, OREGON »

    We spent one night at this location as we were traveling for business. The room was clean and comfortable, the staff was great and the breakfast was beyond our expectations. Everything was wonderful. We will all hotels were as pleasant to stay at as this one was!

    5
    « Above and Beyond Expectations! »

    One of the best Best Western Hotels we have ever stayed in. Nice, welcoming lobby with a helpful friendly staff. Even a nightly cookie if you choose. Everything was very clean and comfortable. While our room was a bit on the small size, it had everything we needed. We found the beds to be quite comfortable and the room to be quiet, enabling us all to get a good nights sleep. The breakfast not only included the standard fare but also made to order eggs, omelettes or pancakes. A wonderful staff did a great job at keeping everything well stocked and fresh. It truly felt like we got a real breakfast. I highly recommend this hotel. It is easy to find, just off I-5. Reasonably priced. While we did not get to use the pool, there is one available, as well as, a guest laundry. My understanding is they have dedicated pet friendly rooms available also. Enjoyable stay, will plan to stay again when in the area.

    5
    « Thanksgiving 2016 »

    Had a wonderful time. This Best Western is a good place to stay. The staff is very friendly and the rooms are clean and pet friendly. Have stayed there twice and have liked both times. Queen bed slumped a little towards the middle but this is a minor flaw.

  • 5
    « Great breakfast »

    Friendly staff, Breakfast was delicious made to order. Overall experience was great, rooms were clean, restroom in the lobby were very clean, exterior appearance was very pleasing, I would stay there again if I'm the area.

    5
    « Always extremely clean & comfortable, friendly staff »

    We have stayed at Hartford Lodge many times while travelling the I-5 corridor between Vancouver and Southern California, and are never disappointed. Staff is extremely friendly and helpful, and very welcoming. Pride of ownership is very apparent, as rooms are spotless and everything is well kept and maintained. Beds are amazingly comfortable and cozy, hot water hot and pressure great, and even the pillows are good! Breakfast is always good, and the made-to-order items are a nice option to the standard waffle and cereal selection. The fresh cookies are a nice treat if you can arrive before midnight! Will definitely make a point to return again.

    5
    « Real glass is sometimes full »

    Sometimes, you come across place from the outside, looks like it'll be okay or maybe not. Yet, when you get inside you just can't believe the renovations and changes. So, this is the Best Western in Sutherlin Oregon. We happened to be staying here mostly because they have a Tesla destination charger. As a bonus, they have great staff. We were greeted warmly and informed where the charger was (almost in front of our room). Also, we were presented with a choice of their chef's made cookies! The room was great. It had a comfortable, king size bed, nice size TV (with scads of channels), a microwave, small fridge and coffee/tea stuff (typical). It also had a well-lit make up area and stool. And they have glassware! Not plastic or paper (or nothing) but real hard surface glasses and mugs! This is not something that you see much anymore. Okay, I haven't made much comment about showers lately. So, this one was about 6 feet high, had great water pressure and a unique hook shaped shower head. My rating 8.5 out of 10. After a great night's sleep we went to the breakfast room and were greeted by the usual breakfast food that you would find in a Best Western. Okay, as well as made to order eggs or pancakes. This was a really nice touch. With Teslie fully charged we left for our next destination with a big smile on our faces. Bottom line, as mentioned before that sometimes a place deserves 9 out of 10 but TripAdvisor doesn't offer this. So, sometimes an establishment gets a 4 and sometimes a 5.

    5
    « On the road again »

    A great hotel to stay at and very friendly staff. The hot breakfast was a great start to our day. Room was very tidy and clean. Bed was comfortable. Nice hot shower as well. The lady at the front desk was very helpful helping us find a restaurant at night time.

    5
    « The softest bed ever!!! »

    I love that they always have at least 4 pillows on the bed because I totally surround myself with them. Cannot get over the comfort of that mattress!! I will stop there next time. Not to mention the breakfast omelettes to order!!! So happy that I randomly stopped there before heading through that black pass at night!! Great nights sleep!

    4
    « Nicely refurb'd BW »

    Don't drive by this BW, which may be off the beaten path. About 10 miles north of Roseburg, Oregon. Excellent accommodations, outstanding beds, nice bath facilities, one of the few with full breakfast including your choice of omelettes and cookies made on the premises. Slightly smaller rooms for those with physical challenges. Very accommodating staff.

    5
    « Enjoyed our stay »

    Our room at Best Western Plus Hartford Lodge was spotless, the décor pleasant, and the appliances modern and in good working order. The breakfast was superlative. The hotel has a cozy lobby with a fireplace where sundries and snacks are available for sale. We would stop here again.

    5
    « Excellent »

    Comfortable room and bed. Quick check in. Tasty breakfast with more than just waffles. Clean and big rooms. I have a Tesla, and they have free charger for it. Only drawback is it is 10 minutes from Roseburg.

    4
    « great spot// »

    We have stayed here many times over the last 10 years as we drive back and forth from Canada to Mexico... love the hospitality, the room is always clean, breakfast is just right, and the check in very efficient. The cookies in the evening are a great touch and I never fail to buy several jars of their delicious jam. This is definitely our "go-to spot" when on the I-5 in southern Oregon.

    5
    « Sutherlin comfort »

    I stay here every time I come to visit family in the area. Staff is always friendly, welcoming. Rooms are always clean, beds comfy and the showers are amazing! It is close to Dutch Bros, fast food, donut shop, pizza, Mexican food and gas stations.

  • 5
    « Overnight Oct 2016 »

    Outstanding service and accommodations definite stay next time I am through. Front desk very helpful and breakfast was welcome change to other hotels processed breakfasts. Quiet and very clean, easy access to I-5 without the freeway noise

    4
    « Loved it! »

    This was one of the best rooms we've stayed in. The beds were super comfy. I really liked the fact that we could bring our dog, and walk straight into our rooms from outside. Breakfast was made while we waited.....and so good. 4 star rating only becuz I don't give 5 to anyone. LW

    5
    « very nice »

    easy access, quiet, friendly, room was great. Breakfast was great. Can't say anything but a great place to stay! The girl at the desk was helpful, friendly and more. We enjoyed to room, rate and area. If you're looking to stay somewhere we encourage you to try this Hartford Lodge!

    5
    « Excellent travel stop motel »

    We have stayed at the BW Plus Hartford Lodge a number of times in the last five years. This property has become our favorite on the way home to Washington. The rooms are spacious clean and comfortable. The breakfast is absolutely one of the best. This place is mostly full even on Mondays so I now know why. Parking is close to the room which is a desired thing for us. Just off I-5 however there is very little noise. Nearby Apple Peddler restaurant has a great menu and a coupon at the motel. Fuel prices in Sutherlin are not usually very high. A great place to stop traveling north or south along I-5

    4
    « Very accomodating »

    We were traveling with dogs and stayed twice... both times in two separate rooms with 2 dogs in one room and 1 dog in the second room. As requested, we were put in rooms on the end of the corridor making it so fewer people walked by our rooms so the dogs were not alarmed and did not bark at all. Upon arrival the 1st night, there was part of a dead bird (probably from a cat) outside the door of one of our rooms. We called the front desk and it was removed immediately. Staff was very congenial. Easy on and off from the interstate. Rooms were clean. Poor TV choices.

    5
    « Awesome hotel »

    The hotel interior and exterior was beautiful. Service was great and my only compliment was no free breakfast. We were able make a short drive to local restaurants. The exterior and interior were beautifully decorated and very appealing.

    5
    « easy reservation, great stay »

    I called while on the road and was helped to find a room near where we wanted to stop. Lady on the desk was very nice and friendly, even though it was late. breakfast was wonderful with a cook on staff to prepare our order. A very nice experience.

    5
    « Everything was right about this hotel »

    Great service by staff, room was clean and well equiped, free wifi worked (not always the case at many hotels), comfortable bed, and the best complimentary breakfast we have had at any hotel (including the more expensive ones).

    5
    « Excellent Hotel »

    I have stayed at this Best Western Hotel before and liked it very much. It is clean, quiet and you can order a special breakfast in the morning, on top of the usual continental breakfast items. The beds are comfortable and the entire room was clean.

    5
    « excellent »

    Great hotel and service and would recommend for any and all travelers through the Sutherlin area. Clean and friendly with a great location with easy access to freeway and services without extraneous noise

  • 1
    « Skip THis motel »

    Booked one price, arrived dates had been changed in computer. So was charged way more than booked. Bed had springs that pokes in back. Needs to be replaced badly. Workers were friendly, breakfast people excellent.

    5
    « Clean Room, Best Complimentry Breakfast Ever! »

    We usually don't stay at Best Westerns because they have been very inconsistent in the past, but with everything sold out in Eugene, we decided to make the 40 minute drive south to stay here. We were pleasantly surprised! The rooms seemed a bit dated (outside entrances) but it looked like they had just completed a redo recently. All the furnishings and amenities were great. They promised the cleanest room you have ever stayed in, and they delivered! A made-to-order breakfast was included and with your choice of omelets, eggs any style and pancakes. Along with that they had also had a buffet. The breakfast attendants kept everyone happy even on a crowed Saturday morning. We are used to the usual comp breakfast, but this was a nice change.

    5
    « The staff at this hotel will do everything they can to make your stay very comfortable »

    The room was very clean and the bed comfortable. The bathroom has all the amenities. Their towels are like new, not those half worn like some places. When we come through the area, this is the only place we will stay. Their dining room serves breakfast. In addition to all the regular food, they have a person who will cook your eggs any way you want them as well as pancakes. I really can't say enough about this hotel.

    5
    « Checks every box! »

    Wow, this place was great. The room was comfortable, squeaky clean, and well-designed. Everything worked. Very serviceable indoor pool in its own separate building. Cooked-to-order hot breakfast was easily the best hotel breakfast we've ever had. This was the first frame hotel we've ever stayed in, where the second-floor outdoor walkways are made of concrete, not wood. So it was very quiet as luggage and housekeeping made their way past the room. We also liked that this place is a block off the freeway-----unlike so many chain hotels that are right on the freeway and you can't get a moment's peace. It's still not whisper quiet, but if you run your A/C or fan during the night you won't hear traffic. We stayed here two nights so we could make a day-trip to Crater Lake, which is a very scenic drive of just over two hours each way from Sutherlin. Then it's a couple more hours to drive from here to Bandon which along with Cannon Beach is the co-gem of the Oregon coast.

    4
    « Clean, easy, nice »

    I was driving south and needed to pull over to sleep at 3am. I saw that there was a Best Western off the freeway. I was grateful that a very nice gentleman was at the desk and that there was a first floor room and that my AAA discount was applied. When I asked him to make sure I wouldn't bother anyone with my taking a shower that late at night, he said "No problem". Happy with the very clean and no smell room. As it was a pet friendly room. The towels were folded in fun animal shapes and the bathroom spotless. I left a tip for that.The bed was a king and very comfortable and the pillows super comfy. I was pleased with all that it was, since I only slept about 5 hours. I did feel refreshed. Good thing as I had another 12 hours to go.

    5
    « Fantastic service! »

    Excellent customer service here. The staff is very friendly and helpful. The rooms were exceptionally clean and the beds.. well I wanted to take it home with me!! I highly recommend this Best Western and Steve is the greatest!

    4
    « Fantastic breakfast »

    We found this motel to be very comfortable, despite being near the 101 it was quiet and we got a good nights sleep. The star of the place is the customised breakfast. The two girls working on the breakfast room cooked breakfast to order. Nothing was too much trouble for them. Only negative, thick and heavy quilt in 80 degree weather.

    4
    « Nice surprise »

    We would never have expected such a great experience at a best western. This place is clean, very comfortable, including a great bed which we have trouble finding ANYWHERE. The staff is really nice, helpful, and friendly. Breakfast ends too early for us so we missed it. The room was quiet, even with a window air conditioner. The price was lower than most places we stayed while on this trip, and seemed a real value. Close to several restaurants and places to eat. We would stay again.

    4
    « Best of this Burg »

    Clean rooms, great service, and probably the best breakfast in town! Sergio, their man of many hats, is an outgoing, aim-to-please kind of guy who will whip up your eggs any way you want 'em and makes a mean omelet. Wide variety of breakfast foods on hand and yummy, fresh baked cookies handed out at check-in, between 3 and ?? pm.

    5
    « went fishing »

    We were very happy with this motel, it was clean and their breakfast was very good, with several items to pick through. The staff was more than helpful and we will stay there again. We keep a book on Hotels and places to eat in each town we visit, this one made are list.

  • 5
    « Spur of the Moment Getaway »

    We took a last-minute getaway and stayed at the Hartford on a Saturday night. Nice room...quiet...comfy bed...the "cooked to order" breakfast was excellent and part of the rate. We wouldn't hesitate to stay here again.

    5
    « Great Best Western »

    I have to say is one of the finest Best Western that I have stayed with, The breakfast was the best that I have had in any BW Hotel they have a Chef to prepare your order. Great room and very friendly staff all the way around.

    5
    « Great Hotel »

    Very clean, comfortable hotel with an excellent breakfast. They gave us excellent recommendations for dinner and gave us great information about the city. Our room was very spacious and comfortable. If we get back to this area, we will definitely stay here again.

    5
    « Henry Goes Wine »

    I would recommend this hotel to any traveler! Terrific staff! Concerned about your stay! The professional cleaning staff ensured that the room was immaculate and presented everything from the towel display to the bedding in an inviting and upscale way!

    5
    « Stupendous Staff and Best Beds!!! »

    This is the place to stay if you're down by Roseburg, OR. The staff is very friendly, courteous and thoughtful!!! The beds and pillows are the best I have ever had and it doesn't matter which room they are all the same!!! Nice facility, quiet even when full, nice pool and spectacular breakfast!

    5
    « Hartford Lodge »

    Always a predictable and pleasant stay. Staff is professional, friendly and ready to help. We usually are traveling to Roseburg but prefer your lodge to others in the area. Breakfast very enjoyable. Good value for the pricing.

    5
    « Woodburn OR Best Western »

    Excellent hotel. Hotel has one Tesla charger for overnight charging. Hotel / Lodge was nice and clean, and the breakfast was excellent, well prepared, and the staff was great. Overall, the stay was very nice. The location was right near the freeway, for easy access.

    5
    « Clean, comfortable accomodation »

    My family loves staying here on our summer drives between the Bay Area and Seattle. It's a good half-ish way point and we all enjoy this hotel. The pool is great for loosening up after a long drive. Several restaurants in the area will deliver or do take-out for dinner. The breakfast is made to order and very tasty. Staff is always friendly and helpful. We even had our new puppy with us on one stay and got a pet-friendly room. We plan to stay here for our next trip!

    3
    « Sort of fair ......maybe »

    So a pretty expensive place cost like 165 . Not inside corridors but ok Nice staff nice beds Hot tub not working , over flowing trash cans and had difficulty getting my rewards points posted and could not get into the laundry room with assistance because " the timers have not been reset " Breakfast was a cooked to order deal . Not my thing . Like the buffet to take back to the room . Had a sick friend and was not allowed to take food back to room It was just ok ....there are better around .

    4
    « Best Western »

    Very nice. We thought it had interior corridors from the pictures. Clean and comfortable bed. Breakfast was made to order omelets. They were very good and the chef was very nice. Coffee was good. could use more of a fruit selection. They have a pool and gym but we didn't have time to use it.

  • 5
    « Top Notch-Superior Experience »

    The is, by far, the best Best Western we have ever stayed!! Everything from the cookies upon arrival, the friendliness of the hotel staff, the superior breakfast with custom made omelets, great location just off the freeway but quiet and across the street from a wonderful family-run Italian restaurant for lunch and dinner! What could be better, especially with the great indoor pool and needless to say outstanding beds and comfortable rooms?!

    5
    « Another consistent/fine BW »

    Have stayed here about 25 times during last ten years. Unit continues being a fine facility with its location, cleanliness, in room amenities, quality staff, breakfast excellent and consistent with other BW's. Will return next year.

    5
    « Returned »

    They welcome you with cookies from the bakery when you arrive. The made to order breakfast eggs are still included in the price of the lodge and they are delicious! The beds are comfortable and the rooms are clean. The lodge is conveniently located off the highway. There is also a swimming pool on the site which we did not use.

    5
    « Cozy Lodge Feel »

    The hotel was cozy. It had a log cabin feel and was clean and comfortable. We were given complimentary cookies upon checking in, which was a delicious treat. The staff were friendly and accommodating and instantly brought up a Pack and Play for us giving me the opportunity to timely put our 9 week old baby to sleep. We had a wonderful stay at this hotel and would certainly come again.

    5
    « Best Little Lodge in Oregon »

    Great staff, great food, great service. Loved our short visit to this region. We had a mix-up in reservations at another hotel site and it was to our advantage to backtrack to this location. We arrived late at night after a daylong drive and were greeted and welcomed with a complimentary late night snack. We were served a five star breakfast which was included in the price of the room. The quality of breakfast and the service were superb. It ranked with the best restaurants I've dined in across the country. Keep up your quality of service and we will definitely choose to stay here again in the future.

    5
    « Would stay again »

    I was on a 10 day northwest trip. I stayed at a number of place and this was 1 of the top 2 that 3 parties stayed at. The room was very clean and quiet. The breakfast the next day was great the best that I have ever had at any hotel or motel.

    5
    « Amazing from beginning to end! »

    This place is a gem. You wouldnt think to find 5 star service in a highway hotel, but this place is doing it. They have very friendly staff, free cookies at check-in, a beautiful and well cared for property. They have a pool and spa. The beds - lets face it the beds make or break the stay. This place had the most comfortable bed I have ever slept in - probably nicer than mine. Clean doesnt begin to describe it. Everything was impeccably clean. White bedding that was truly white. The remote is cleaned daily. They actually take great pride in how clean they are. Now how about the free hotel breakfast? Yeah they have the breakfast bar like everyone else, but they pay a chef to make you eggs cooked to order or an omelet, bacon or sausage, and home cooked red potatoes with rosemary along with everything else. Free. Seriously. The other thing that surprised me was how it felt like a luxury hotel. They had a vanity outside the bathroom with a stool and mirror. It also had a makeup mirror, hair dryer and a jar with cotton balls and cotton swabs. First time I have ever stayed in a hotel with this. Oh and a full length mirror. If you are traveling through Oregon on I-5 and you dont stay here, you are making a mistake. My kids loved it, I loved it and the location is close to the freeway but it was so quiet you would never know. I did not receive any compensation for this review. I was just very satisfied with my stay.

    5
    « Good stay at the Best Western in Sutherlin »

    Just had the opportunity to visit this property which is very well situated near I-5. We were greeted by Stephanie who was exceptional in her help and advice about places to visit locally. The breakfast included an omelette station where a chef prepared orders based on your request. The beds were quite comfortable, and the property has an onsite coin laundry which came in handy. If our travel plans bring us back this way, we will definitely stay at this property again.

    5
    « Great traveler hotel »

    Very comfortable room with a wonderful dressing area - large mirrored closet doors and a sitting vanity area for makeup. The hotel is just far enough off the highway for a quiet night's sleep. And the Jacuzzi is open until midnight - nice for a late evening soak.

    5
    « very nice »

    Great breakfast. We enjoyed the made to order breakfast and well as other buffet style foods. The rooms were clean rooms and good beds. Overall good experience. We would recommend this motel and if we were ever back in this area would stay there again.

  • 5
    « Great Hotel »

    Exceptional! This Best Western Plus Hotel is convenient to the freeway. It was pleasant looking from the outside, and the rooms were clean, pleasant and comfortable. I would recommend this hotel to anyone. The room was pet friendly, but did not smell of any animals. The whole hotel is non-smoking. The breakfast was excellent.

    5
    « Everything I needed, and well done at that. »

    It was great, friendly and helpful staff, clean and orderly room,and breakfast cooked to order in the morning, and so convenient from I5, just off the freeway. I was lucky to get the last room on the evening of July 3rd, and will stop here again on my way home when I get tired of driving.

    5
    « Excellent »

    This Best Western had breakfast to order. We gave our choices to the chef and felt like we were in a real restaurant. All the usual choices were available also, but the addition of fresh cooked eggs was great. We truly felt it was a notch above the other hotels. We will stay here again.

    3
    « Great beds »

    This is and above average best western, service was great and staff very friendly. The swimming pool was and pool area is very nice and I enjoyed swinging after my run. Quite location. They have a real nice selection of wines from Oregon and California. They have a bakery in the lobby of the hotel and when you check in you can have a cooking of your choice. This is another great place to stay. The bed is really comfortable your going to love it.

    5
    « A pleasant surprise. »

    I stopped for a night, enroute from there to here, expecting no more than a bed for the night. The night clerk was wide awake and attentive. The room was spacious, quiet, clean and comfortable, the accompanying breakfast excellent.

    5
    « Sutherlin Oregon Stay at Best Western »

    Very nice experience at this hotel both with the staff and the atmosphere. The rooms were well lighted. The internet worked great. We regretted that the refrigerator was not on and cold for us to keep our yogurt and water in. I loved the little make-up station with the stool and mirrors to comb my hair.

    4
    « Good place »

    On the pricey side but very comfortable place. Great bed, clean, friendly staff. minor shortcomings like no caffinated coffee left in room and lobby coffe empty when leaving. Not a big deal. The breakfast fair was quite good and of good quality. Plentiful and a good veriety. Omelets and pancakes available from cook. Biscuits and gravy and other from bouffet.

    5
    « Great stay »

    Easy to get to from the freeway. Nicely kept up exterior. The room was very clean with comfortable beds.The surrounding area was quiet .Friendly staff with easy check in and a great cook in the breakfast room!

    5
    « A very nice place to stay. »

    This Best Western hotel was a delightful place to stay. We received a friendly welcome. The room was clean, comfortable, and nicely prepared for our stay. Our maid did extra special touches to make us feel welcome. The complimentary breakfast was a cook to order breakfast prepared by a chef.

    5
    « BW Hartford Inn--Excellent Customer Service »

    I continue to stay at BW Hotels when traveling domestically and internationally and this was the first BW Plus that I have stayed out. Mary and Trisha were so welcoming and accommodating when addressing my reservation and senior citizen needs. They provided outstanding, excellent customer service. Their recommendation of Pedrotti's Italian restaurant was right on. We visited this hotel both going and returning from a road trip to Seattle from California and we ate at Pedrotti's both times. Sergio was great--had issues with refrig and he went that extra step to check it out. He's also a great chef and his bfast team was great. This Hartford Inn provided coffee 24 hours and had a great lounge for visiting.local friends. When checking in, they give home made cookies. An aside: If there is a problem with any BW hotels, I recommend contacting Corporate. Last year, I had a bad experience at the BW Palm Springs Inn and corporate was responsive to my issues.

  • 5
    « Wonderful Hotel »

    So pleasantly surprised with this hotel. It is in a small town but it is right off the freeway, very convenient to get to. The hotel is beautiful, clean, the rooms are comfortable and the staff he's very friendly and helpful. The breakfast in the morning was more than just your average breakfast that you get in a hotel. The dining room was very, very nice and the staff were wonderful. There was a cook who cooked your eggs or your pancakes to order. All in all, this was one of the better hotels that my sister and I stayed in on our road trip through Oregon.

    5
    « Spotless, comfortable and breakfast too! »

    I was really impressed with this place. It was in a very small town and I was not expecting much but I was wrong. The place was cute, clean, with a very friendly staff. They went over the normal continental breakfast by allowing you to order how you wanted your eggs or pancakes prepared. It had easy access from the freeway. A great stopover on the long ride across the mountains to/from Orgeon and California.

    4
    « Highly Satisfactory »

    From our experience I conclude that the management has taken a very hands-on approach to this establishment. It is a well-run operation. The building is attractive, our room was clean and comfortable. The air-conditioner and refrigerator were quiet and did not disturb sleep. The breakfast was a step above the usual with eggs cooked to order and numerous other offerings. The setting is smart, a couple of blocks away from I5, so there is little ambient noise during the night.

    5
    « Passin Through »

    This one is VERY good, quiet and very comfortable rooms. No freeway noise. The ladies at the front desk have got it all covered, no matter how bad your day was. Softest beds and all first class amenities.

    5
    « Best Stay Ever »

    What luck to end up here. We were towing a car trailer and the desk clerk gave us a room where we could see our unit in their parking area which was easy for maneuvering and parking our unit. Before going to our room she gave us cookies for a nighttime treat. The next morning was a big surprise. The free breakfast meant having the chef (Yes! a real Chef) prepare our eggs to order. And the breakfast bar had a big selection (it was hard not to over eat because I wanted to try everything), This Best Western was so amazing, that I want to find an excuse to stay there again. The rooms were spacious, comfortable, and quiet. GREAT STAY!!!

    5
    « Love this place! »

    We have stayed here before on our way up to Seattle. This hotel is exceptional - the staff are always very professional and friendly, the rooms are extremely clean and comfortable. They had special touches to make you feel welcome - like folding the towels in the shape of birds and giving you homemade cookies. The breakfast they offer is made to order in their cafe and is a great way to set you on your way. The bed is comfortable and the pillows are soft. The bathroom is quite large, has a fan plus a window you can open. The AC works well and is not too loud. Street noise is non-existant. We enjoy staying here and would definitely stay longer if we could.

    5
    « A great place to have a family gathering! »

    We stayed here for two nights, in order to attend a family wedding close by. The hotel was perfect for our group. The rooms were spacious with comfortable beds, and clean. There were lots of areas for us to meet as a group, both indoors and out. The younger children were easily entertained and safe. Really, it's a great place for families. And, it's quiet at night!!!!

    4
    « A surprise! »

    Well ~ this was unexpected! From the street, this has the appearance of just another run-of-the-mill roadside hotel chain. But then, it did something unique....it offered real service! What is lacks in smooth,modern furniture and appointments, it more than made up for in friendly service and a wonderful breakfast service, made to order. Not one to pass up a veggie omlet, mine was super. (Most of us getting this yummy omelet tipped the cheerful chef $1.) I was pleasantly surprised.

    5
    « Great Place to Stay »

    On a business trip, but have stayed before for vacation as well. The place is clean, the staff is very helpful, the breakfast is the best! Cooked to order breakfast!!! Very helpful staff and if you need any assistance, they are there for you. Great place to stay.

    5
    « Rustic Charm - Modern Ammenities »

    The staff were glad to see us, the rooms were very comfortable, the King Suite offered exactly what I expected. We even received a cookie upon arrival. The "made-to-order" breakfast option was also a nice feature.

  • 5
    « One of the best BWs I have stated at »

    Everything was perfect. The price was right, they gave me a pet friendly room on the ground floor, and they had a very nice pet walking area. The room was comfortable, everything worked, and breakfast was awesome. They make eggs, omelets, and pancakes to order. I'll be back again when I am visiting the area. Even though it's a few miles from the VA hospital in Roseburg, it's worth the extra drive to Sutherlin to stay here.

    5
    « All around excellent »

    We made it a point of staying in Sutherlin, OR at the BW Hartford Lodge. This hotel is pristine clean with an excellent, friendly staff. Our room was clean and quiet with extra amenities not found in other hotels. The morning breakfast had a full menu of choices and having it cooked to order and even delivered to your table was a great start of any day. I have and would recommend this hotel to anyone coming thur southern Oregon.

    5
    « Don't drive on, or stop short: stay here!!! »

    The Hartford Lodge is the place to stay for road travelers through West Central Oregon, bar none! The staff is personable and friendly, the rooms are comfortable, the parking is ample, and there's a bakery on premises! We like to say that the Hartford Lodge is the best Best Western Plus on the planet. Since we haven't stayed at them all, that's probably not a supportable statement. But we love staying here best of all, and go the extra mile (literally driving through the night if we have to) just to stay here and not somewhere else. Love these folks, love the property!

    5
    « Great Experience »

    The Best Western Lodge in Sutherlin was fabulous. No negative remarks. If I'm in the area again--I will definitely stay at the Lodge. The staff-Lodge-breakfast was all excellent. The location is great. Lots of eateries walking distance from the Lodge. Near the freeway.

    5
    « The Best of the Best »

    This is by far the best of the Best Westerns or any other "brand" that we have stayed in. The staff are gracious, pleasant, accommodating, and efficient. The room was comfortable, beautiful, spotlessly clean, and quiet. A beautiful facility. The breakfast that was served was great. Made to order omelets were excellent. We will definitely put this stopover on our future agendas.

    4
    « A pleasant surprise »

    We were traveling through the area and wanted to use our Canadian AirMiles. This motel accepted them for the reservation. Our expectations were pretty low but we were very pleasantly surprised. The room was clean and comfortable and the no-extra-charge breakfast was especially good.

    5
    « One night stay near I 5 »

    Very comfortable bed. Delicious breakfast was made to order. Very good. Easy on and off I 5 access. Quiet area slept great there. Everything was clean and staff very friendly. Highly recommend this Best Western. Would stay here again. Made reservation easily in my phone just hours before my stay.

    5
    « Stay here! »

    The exterior of the hotel is a gorgeous log cabin style. The staff are most helpful and congenial. Love the pool and hot tub. The breakfasts are individually cooked by a chef. Extended check-out time was no problem.

    5
    « Great Breakfast »

    We were on a week road trip around Oregon, and this was by far the best hotel we stayed in. They treat you to a Hot Breakfast eggs, pancakes, potatoes, and Bacon/ sausages. The Bed was so comfortable will stay here again.`

    5
    « Great breakfast. »

    Good room, quiet. Friendly helpful staff. Fresh made omelettes , fresh made chocolate chip banana bread, friendly enthusiastic breakfast chef. Not like any other breakfast I've had in a hotel. Safe area to walk after dark.

  • 5
    « Road trip »

    I was very impressed with the hotel and the staff. I pay close attention to every single detail since I'm the GM of a Best Western in Wilsonville Or. I didn't find much I could pick on that this hotel. The staff was more than helpful and the room was extremely clean. I would recommend staying at this Best Western over the one in Roseburg, you will be much happier and its worth the small extra drive. They have a wonderful breakfast and outdoor seating for beautiful days. This is a very nice hotel and they deserve a 5 star trip advisor rating.. GREAT STAY !! Thank you!

    4
    « Good Pet Friendly Hotel »

    This hotel is very clean and nice. It has a nice grassy area to walk the dog with a light for the evening hours. The front office staff are friendly and helpful. You also get a free fresh baked cookie when you check in. The handicapped room has a good bathroom setup, but the overall room is somewhat cramped for a wheelchair user. There is a fresh made to order breakfast in the morning, but there area is small so you might have to wait a bit to get your food.

    5
    « Very friendly and clean »

    We were greeted by very friendly staff when we arrived and were given cookies, which is also great for the kids. The room was comfortable and the breakfast in the morning had almost everything! The pool and hot tub were nice but the pool building needs a little repairing. All-in-all, it was a great stay and I would definitely recommend.

    5
    « impeccable »

    Cheerful, engaged staff that had an 'ownership mentality.' Excellent rooms, beds just right. Made-to-order breakfast as good as any restaurant. My colleague was also quite impressed...thank you for making me look good :)

    5
    « WOW...detour to stay here. »

    We stayed at this Best Western after a long day's drive, heading home to the Seattle area. Two things stood out as we arrived at the location: the cleanliness and the wonderful greeting of the person at the desk. She made us feel welcome, answered all questions, AND gave us each a cookie to start our stay. The room was perfect...and CLEAN, as in really clean. The towels had been made into little animals; the beds were comfortable; there is a dressing area outside the bathroom so that you don't need to hold the bathroom hostage putting on make up. Finally, there were real glasses in the room and real ceramic cups in the effort to be more environmentally friendly. Bravo! The room was spacious and the furniture upscale in comparison with many places we stayed on our journey. The last treat was the unbelievable breakfast, complete with a chef to make your omelet, eggs, pancakes and bring them to your table. Truly we were so impressed. If you are stopping anywhere in this area, stop at the Hartford Lodge. You will be glad you did.

    5
    « Fantastic Again »

    Bed, bedding, towels, and water pressure are all exceptional. Extremely clean and quiet, yet very close to Interstate 5 with easy access. Staff very friendly and helpful, and cheerful as ever at 2am check-in. Great experience as always.

    4
    « Great stay. »

    This is an attractive, woodsy hotel building with large, comfortable, and exceptionally clean rooms. Our room was nicely decorated, with a comfortable bed and lots of special touches and amenities, including a dressing table and chair with a make up mirror, cotton ball canister, and more. Luscious linens on the bed. The rate includes a fresh, cooked to order breakfast, along with a standard breakfast buffet to round it out. Lovely public seating areas, picnic tables on the lawn, and pleasant, friendly staff members who seem to genuinely care about their guests. You get your choice of the fresh-baked cookies when you check in! Conveniently close to the freeway, but surprisingly quiet.

    5
    « The best the entire trip »

    This is what every motel should try to be like. The staff was excellent. The room was comfortable and extremely clean. The location was very close the HWY 5 but isolated enough to be very quiet. The entire complex looked as if it was only a couple years old although we found it to be under new ownership for 8 years. Pride in ownership was very evident.

    5
    « Over night enroute »

    Outstanding motel to stay with great staff; makes you welcome plus most excellent accommodations. Start off the morning with a top notch, excellent, specially prepared breakfast. Good cookies on check-in...grin!

    5
    « Should be a BW Premiere! »

    This property is a shining star among other Best Western Plus properties. From the moment I arrived the service and attention to detail were top-notch, the welcome cookie was a nice touch too. Things only got better. The rooms are well appointed, and the beds are incredibly comfortable. The next morning, imagine my surprise when there was a chef prepared breakfast as opposed to the usual complimentary "breakfast" typically served at other properties. This place is great and I will drive a little further, or cut my day a little short to stay here every time I'm traveling in the area.

  • 5
    « chef prepared breakfasts »

    Wonderful experience. The chef prepared breakfasts were so nice compared to the usual breakfast bar associated with hotels these days. Quiet, clean and the staff were amazing. The hotel is conveniently located to the freeways going north/south and/or east/west.

    5
    « Consistently great motel! »

    This was probably our fifth or sixth visit to the Hartford Inn and we go out of our way to make it the first or last stop on our road trips. My wife raves about the comfortable bed and dressing table. Front desk staff are always friendly and efficient. As noted by others, the breakfast is superb. When I reported that the bike in the exercise room wasn't working, the manager thanked me and said they'd get right on it. To top it off, the room rate is very reasonable.

    4
    « All Best Western Plus Hotels should be this good »

    We travel up and down I-5 too often. Having avoided Sutherlin for years, we stopped this trip at the Best Western Plus Hartford Lodge. We were very pleased with the entire experience. The rooms are very nice; the pool is indoors, next to the self-service laundry, which is nice amenity. The highlight was the breakfast! Cooked-to-order omelette, pancakes or eggs - all with potatoes and bacon or sausage. The bacon is locally sourced and excellent! Of course, they also have the usual BW waffles (which are almost always far better than you would expect), juices, coffee, tea, cold cereal, etc. All-in-all and excellent Hotel - quality to which other BWs should aspire.

    4
    « Clean, safe hotel close to restaurants »

    When I arrived I liked the smell of cedar right at the lobby entrance. My room was very clean and had nice touches like a sitting area for applying makeup and drying hair. A microwave and refrigerator were in the room, which was also nice. The lobby had a lodge feel to it and you can buy all kinds of items there, from Oregon wine to snacks. Since only 1 person works at the desk, at times, there can be a long wait if help is needed. I was unable to stay for breakfast but the breakfast area was clean and comfortable and the menu sounded great. There were many groups of tables and chairs, both inside and outside, for people to sit together and socialize. I sensed that each employee with whom I interacted felt really happy to work there.

    5
    « Little Town of Sutherlin »

    A pleasant surprise to find this hotel in the little town of Sutherlin Oregon. Had checked bigger towns for availability when we came upon this one. Nice lodge style lobby well stocked with wines and small local items, and cookies upon check-in. The staff was very professional and helpful. Comfortable rooms with the morning sun coming through the bathroom window. How often does that happen in a hotel?Would definitely stay there again.

    4
    « One of the better highway hotels »

    An updated clean highway motel. Quiet with comfy beds, great service and a cooked to order breakfast (!) Bakery on site with tasty cookies and other treats. Good price - good value - good service. Have stayed here multiple times - very consistent.

    5
    « Midway tween Bay Area and Seattle »

    Very Clean!! The Front Desk was very Friendly and Helpful. Other motels advertise a free breakfast which ends up being a cellophane wrapped muffin and weak coffee. This Best Westerns breakfast was a real hand made omelet cooked by a professional chef. Yogurt,Bacon, sausage coffee, bananas, apples, included. Nice pool and spa. Also plenty of towels, and a great shower. WiFi really worked as well as at home. Having stayed at other places for more money on this road trip, Best Western in Sutherlin was a positive experience. Another plus for Best Western is their Two Nights of Best Western stays = $25 in your pocket.

    5
    « Sutherlin Best Western Plus »

    Always treated with respect and in a professional manner. Will continue to use this Best Western in our travels. We had a minor noise issue this stay beyond the control of the facility. We will still return to this Best Western over the others in the area.

    5
    « Gem off the freeway »

    Yes, it's all they hype it up to be. We have been on a road trip for 4 weeks and this was one of the better places along the road that we found. They cook your free breakfast to order and it's quite good. Lots of amenities in the food area. Quiet, comfy room. Exceptional people checking you in. Would definitely stay here again if we were in the area.

    5
    « Beautiful Lodge in Sutherlin »

    This place is immaculate with their presentation. Very clean room and had all the amenities I needed. Very comfortable bed and the shower head was exceptional for a hotel. Nice flat screen TV with Direct TV, over the top! I would definitely stay here again. The fresh made breakfast by the chef was a huge bonus.

  • 5
    « Best Western PLUS Hartford Lodge, Sutherlin »

    The staff was very friendly and we received a great cookie at check in. I would describe this BW as very nice, comfortable and quiet. Very Convenient to I-5. It was clean and the breakfast was excellent. We did not experience any problems.

    4
    « Upscale flair in a country-style motel »

    Appealing log-framed lodge which is well maintained and very clean. Big city details with linens and toiletry items. Breakfast is cooked-to-order and is generous and well prepared. I highly recommend this property for a relaxing over night stay to break up a long road trip.

    5
    « Very friendly and wonderful breakfast! »

    The Best Western in Sutherlin is a 6-7 hour drive from Seattle, a nice mid-point to Sacramento. Rooms are very clean and spacious. All the staff from the front desk to the maintenance crew are very friendly and courteous. The breakfast made to order in the morning is a real plus. Omelettes with veggies, ham, bacon, or sausage, potatoes, or pancakes.

    5
    « Sutherlin Gem »

    This hotel had easy off and on I5. Easy to find and efficient check-in. The hotel has a northwest exterior and a mix of northwest and Asian interior. We took advantage of the indoor pool and hot which felt really good after being on the road all day. We also had the free breakfast before hitting the road the next morning. The chef cooked to order what we wanted and it was delicious. Would highly recommend this hotel.

    5
    « Beautiful timber lodge type atmosphere with complementary custom made omelettes for breakfast! »

    Yesterday, I was driving from Emeryville, CA to Portland, OR when I decided to find a place to stay for the evening. I saw the Best Western sign and checked in. I was unexpectedly surprised to find out they offered a not only the complementary breakfast, but with a high energy (in a good way) breakfast chef who made custom omelettes!!! It was delicious!! A very clean and beautiful timber lodge type atmosphere with a flat screen and free wifi!! The front desk staff were very pleasant and helpful both during checkin and checkout. I'm planning to stay here again in my future travels to the north and back!!! Will try an checkin earlier the next time to take advantage of the indoor pool.

    4
    « Comfortable beds, clean rooms »

    Stayed at this hotel while checking out the antiques and history of the area. Bes were very comfy, room clean, breakfast was nice, staff friendly. The appearance and quality of the room was very nice. I would definitely consider staying at this hotel in the future. However, Take your decaf coffee to the breakfast room as they have none there. Don't plan on using a lot of wifi as it is not dependable, and if they offer you any promotions for BW, you better check the website to make sure they didn't give you misinformation.

    4
    « Second stay- still GREAT place to stop! »

    Second stay. The property has a large lodge-like reception area with fireplace and large den to one side of the front desk and on the other a large case with a choice of several kinds of baked-on-site cookies if you need a snack. Check-in staff extremely personable, friendly and helpful. Rooms are in a more motel-like arrangement on two floors with parking below. I only heard other guests the next morning as folks next to me chose to stand out on the shared walkway to have a chat; not a big deal. Room is quite adequate with comfortable king bed and pillows. "Larger" fridge was much appreciated. I also like to open the window in the rear bathroom to hear the birds in the large Brer-Rabbit-like blackberry bramble patch and meadow behind. Best part besides nice staff is the made-to-order breakfast. You are given a form to fill out how you would like your eggs, or what you want in your omelette; as well as if you want meat (bacon or sausage), potatoes, and/or pancakes. Along with the regular breads, pastries, fruit, oatmeal and juices that one typically finds, you can start your day off with a large and delicious meal made to your liking. The chef, who also bakes the cookies makes breakfast as ordered, greets folks, and helps her assistant - nice friendly and efficient team! Pool is in separate building and looks inviting, but I must confess I didn't try it because I didn't want to walk outdoors back to my room when wet as it was cold outside.

    5
    « A superior BW hotel »

    The stay was exceptional from the welcoming front desk staff, to the in house chef at breakfast. The reception staff were very friendly and made me feel at home. The room was immaculately clean.The bed was even better than the usual level of comfort at a BW. For breakfast an omelette made to order, with bacon and hash browns. Delicious. Highly recommended.

    5
    « Great hotel! »

    So many good things here, above and beyond. A block off highway so no road noise. Outside- clean log cabin look. Fresh baked cookies upon arrival. Room- good size, very clean, cute little vanity area, fridge, microwave, DVD player, nice decor, and Very comfy clean bed. Free Breakfast- also above and beyond, all the usual plus more, made to order omelette, fresh pancakes and so much more. We will stay here every time we pass through. Very good price for what you get.

    5
    « Great place »

    Had a great stay beautiful people, excellent service and great cookies. We would recommend this place for anyone the staff is friendly we had a great breakfast it was cooked to our order. The rooms were clean bed was comfortable and loved the swans towels

  • 5
    « best hotel ever »

    This is one of the best motels we have ever stayed in. The rooms were very large, spacious, and were very well equipped. All sorts of extras such as cotton balls, q tips, make up remover pads, nice make up mirror, and so many extras I can't begin to name them all. The breakfast was cooked to order by a chef. Much nicer than the standard continental breakfasts. Other hotels could take lessons from this hotel,

    4
    « Friendly service, good food, indoor pool! »

    My wife, son and I spent three nights and were glad we stayed here. The front desk staff were very friendly and the breakfAst (cooked to order) was wonderful! The rooms were clean and equipped w/ frig and microwave. If I were to complain, I'd say the cleaning staff could've done a little better job on our room during our stay. Also, the indoor pool area needed some attention, but hey, I was happy that my 7 yr old & I got to swim! We'd definitely come back.

    5
    « Top Notch »

    My partner, our dog and I stayed one night in this solid, well run hotel. The building is a large two story structure that looks a bit like a mountain lodge. The young woman at reception evening shift was about the most friendly, congenial and helpful person I have encountered. She also gave us some of their complimentary cookies. Our room was a standard king ground floor room with parking directly in front of the room. She gave us a room near the grassy area for our dog and even was able to have unoccupied rooms either side when I mentioned the dog can be a bit woofy to noise. The room was clean, attractive and the bed and pillows very comfortable. The fridge and microwave were a plus and there were ceramic mugs for the in-room coffee maker rather than the usual styrofoam. The morning breakfast had the usual suspects like a waffle maker but you could actually have a to order omelette or scrambled eggs. The breakfast, as a result, was head and shoulders better than any other included hotel breakfast I have had. I will happily stay again on our trip back home.

    5
    « Stop and stay »

    Stopped at this place on a drive to CA. The rooms are nice and large, with more than normal extras. Beds are comfortable with plenty of soft pillows. They have an amazing cooked breakfast included with the rate and free wifi to boot. Right off the I5 easy to get to. Pets are welcome.

    5
    « Road trip to Palm Desert, CA »

    An outstanding oasis during a 4 day drive to the desert. By far, the best reasonably priced hotel we have visited in many years. The service was great, the room was large and well-lighted. And the breakfast is impressive. They cook your eggs to order. I had a delicious ham and cheese omelet, bacon, sausages, and english muffins.

    5
    « Outstanding Place to stay! »

    My wife and I spent the night at Hartford Lodge in Sutherlin on our return trip home from the Seattle area. This was out first stay at this particular Best Western Motel and I was greatly impressed with the look and feel of this property. I was further impressed by the personalized breakfast menu items. The rooms were very clean and spacious, with a comfortable bed, nice flat screen TV, fast wifi and perfect showers. The staff was very professional and friendly. I do not think I can find any negative comments concerning this facility. We plan on spending any future motel stays here because of its facilities and friendly staff. I have already recommended this place to members of our family.

    5
    « Pleasant surprise »

    Stayed in 3 Best Westerns on a 2 week trip. This was by far the best. Very nice staff. Cooked to order breakfast with chef on duty. Cookies in evening. 2 queen room was average size with nice furnishings and fixtures. Large bathroom and closet for a motel. Indoor pool and hot tub in separate building. Grassy pet area. Easy access on and off I-5. Not a metro area but gas, convenience store and fast food nearby. Quiet area. Will definitely stay here again on our travels through Oregon.

    5
    « Great Stay »

    Very clean,comfortable beds,wonderful staff and great breakfast.What more could you ask for? Oh very good rate. We were traveling home after being with family for the holiday,had stayed at this Best Western before and were impressed with rooms, service and breakfast.This is definitely one of the best motels in the Best Western Line.

    5
    « Sutherlin Best Western Plus »

    We always enjoy our stay at The Hartford Inn in Roseburg. It is clean and well staffed. This Christmas we were treated like family by the staff, not as if we were strangers traveling. It made our trip very pleasant.

    5
    « Long Weekend Stay »

    This Best Western is where we normally stay on our trips down to Oregon and to work on our property there. The hotel is a little ways away from where we spend most of our day working but it is only due to the experience at the Hartford Lodge. The staff are always great and the breakfast crew is always Top Notch! Thanks again for a really enjoyable stay!

  • 5
    « Great I5 stop »

    Our 4th stop at this BW,it work well for us on our trips from Seattle to Northern CA. and back. The breakfast is esp. done well(-:.,since you can custom order and have it made for you. There are several restaurants in the immediate area,would recommend the Italian just down the street.

    5
    « Best Stay Ever »

    I have stayed at many Best Western's in the Northwest and Southwest. This by was by far was one of the BEST property we have stayed at. I just wish I could have spent more time and not just quick stop over and enjoyed all that your property had to offer. The amenities that your property offered was way be on most property even think about. From the pool/hot tub, the café and of course the Breakfast!!!! Let me just say, I have never ever stayed at a property that had an made-to-order breakfast (OUTSTANDING) dinning staff was great, helpful and actually we still talk about it to everyone. I will not only recommend your property to everyone traveling I5, but will now make it a must stop when I travel north. Thank you again for making my quick stop so enjoyable, wonderful and most relaxing stay.

    4
    « Clean and comfortable »

    Quiet, clean, comfortable. Staff is friendly, rooms are clean and well appointed. Bed provided a good nights sleep. Unfortunately the town of Sutherlin lacks good restaurants, so we usually eat in another town before arriving.

    5
    « Great Hotel Very Clean and Friendly »

    Stopped here when the roads became icy, The front desk person was friendly and helpful, she even gave us a half off entrée at the Apple Peddler. The rood was clean, and even the remote was cleaned and wrapped. The bathroom had q tips and the towels were folded as swans. The café served continental breakfast with a chef cooking pancakes and made to order omelets at no cost. We definitely recommend this hotel.

    5
    « Top Shelf Accommodations »

    This particular Best Western was my favorite one that I have stayed at. The beds and generous pillows made for a great nights sleep. The room was clean and very comfotable. They have all the creature comforts from free wifi, micro and refrigerator in room, and coffee/tea with elec. Coffee maker. The breakfast the hotel offers was wonderful with a chose of chef prepared breakfast. The reason I chose this hotel was because they were pet friendly and I was traveling with my brother and his little dog. We both travel alot and Best Western has been one of our standbys. I highly recommend this hotel.

    4
    « Business trip »

    This Hotel in Sutherlin is my favorite Best Western in the State of Oregon!!!!! They always do a great job for us when we travel. Can't say that about all Best Westerns, as the night before I was in Grants Pass and I would not rate it as a place I'd stay at again. They didn't have the Microwave or fridge that is fairly normal at most hotels and since I travel with items that need a fridge. I've come to count on Best Western to have this basic amenities, but they were not present in Grants Pass.

    5
    « Full of (pleasant) surprises »

    Was at this hotel for two days for a conference. Delighted to find free charging stations for electric cars. Not just a typical cookie at check-in, but choices from the bakery. One of the best included breakfasts at roadside motels, with choices of omelets.

    5
    « Great value for what you pay. »

    Cook to order eggs and pancakes plus the usual continental breakfast. Room are decent and very clean. Staff is friendly and very helpful. My daughter loved the free cookie. I would highly recommend this place to any traveler.

    5
    « gotta stay here »

    A perfect place to stop. There's a Couple of gas stations,Chevron has a large market Macdonalds, coffee drive in kiosk and a great BW Plus . Its very close but not too close to I5. . Receptionist very pleasant , well informed. Unique building, highly maintained good clean room , great beds, nice pool house/hot tub. Lots of choice of wione, beer, soda at reception. Excellent cookies. It was a cold night , the a/c heat warmed the room quickly. Superb breakkie, delightful accommodating chef. Lots of food if you are a vegetarian. We have driven by this facility many times, staying in Medford or in Eugene. Not anymore, we,ll be here. The cost was terrific too.

    5
    « Excellent stay, highly recommend »

    Came here after reading the reviews and how true they were. The receptionist was really pleasant, the room spotless and quiet. We visted a local family wine tasting, brought a bottle back with us, brought some nibbles from the shop next door and we were set for the evening and a wonderful nights sleep. Next morning the gym was ok, a little small and then had a glorious swim in the heated pool. Rewarded by a superb breakfast cooked by a happy chef. I don't know if this Best Western Plus is an exception to the rule but from this experience I would use them again. A suggestion we will make is to open the pool a little earlier as it was rushed trying to get into breakfast before it closed.

  • 5
    « Best of the Best Westerns »

    This faciility excels in beauty, feeling of security, comfort, and the best breakfast by far of any of the Best Westerns that we have stayed in. They have a professional chef that prepares your omelets to order, plus pancakes, eggs, meats. etc . also a large selection of other entrees are available. The staff from check-in to check-out are quality individuals obviously well schooled in customer service.

    4
    « Cook to order hot breakfast »

    There is a Chef in the breakfast area will cook the eggs for you which ever way you want, I ordered an egg-white only omelette with my choice of fillings and it is very good, a break from traditional BW breakfast, there's made to order pancakes as well.

    5
    « A WONDERFUL Gem of a hotel!!! »

    Right from the beginning of our stay at this wonderful hotel, we were greeted with a smile at the desk and an extremely cheery and friendly, helpful demeanor. Then we entered the hotel room and loved all the small and caring attention to every detail, very clean room , and wonderful comfortable bed. The shower had lots of hot water and a nice shower head with plenty of pressure. That and a really comfortable bed are real important to me! Then in the morning we went to the breakfast room and placed our orders for made to order omelettes , and the chef did a fantastic job of making a really tasty breakfast and the coffee was excellent! All in all, one of the best values and one of top great hotel experiences. Great job Best Western!!! We'll be back!

    5
    « Great Lodge »

    This is the third time I've stayed here and it always is a pleasure, everyone is so nice and always willing to help you with a smile. I would recommend this hotel lodge with no reservations. The property he cooked to order breakfast each morning is one of my favorite things. Staff walk the property every hour to assure security on site. Outstanding place to stay and I will return.

    5
    « Dog-friendly gem »

    I love this comfortable and peaceful place. Nicely maintained inside and out. Pet area is in great shape. The breakfast omelets I've had here were perfectly done. Very accommodating and friendly staff.

    5
    « Attentive to my needs »

    I requested a pet-free, smoke-free, odor-free room and they delivered. The housekeeping staff kept the door open to the room to make sure it was as well-aired as possible before our arrival. I walked in and felt immediately at home, with no odors! The room was clean, provided all necessary amenities (and more), and the bed provided a very relaxing night's sleep. Staff recommended a local Mexican restaurant for dinner and it, too, was excellent. My husband enjoyed the indoor pool (where chlorine odors cannot be avoided, so I abstained), and we were well-fed in the morning by the chef who prepared our hot breakfast to order in the cafe. He was hustling to keep up with demand and it was entertaining to watch as he cranked out pancakes, eggs to order, or omelets with varied fillings. The Hartford Lodge has elevated itself above other Best Westerns. Keep up the good work! There were just a few irritations: the toilet in our room wasn't very stable and would rock on its footing (but did not leak); we were near the ice machine and thoughtless guests would use it at odd hours; the breakfast patrons who smoked their marijuana joint before entering had the odor lingering on their clothes and it required me to leave breakfast early. Only one of these irritants is the responsibility of hotel staff and it wasn't a big issue, but one they might wish to address.

    4
    « Large room, small town Oregon. »

    Passing through on I-5 while on vacation. There was a college football game in Eugene that night, which is why we stayed farther south. We stayed in a King room which was much larger than most, including a roomier bathroom. Extra mirror and counter outside bathroom, which worked for make-up. Lighting was better than most. All was very clean and nice. Breakfast included: Option of the standard fare of cereal, waffle, etc., OR you could wait for cooked-to order choice of eggs or pancakes or omelet, all with bacon or sausage. Food was good enough, but staffing can't handle a crowd. One cook and one helper. Dishwasher person had trouble keeping up with glasses and coffee cups. Overall, a nice addition, but not if you are in a hurry. We were there mid-Sept., so maybe they staff more during the summer. Elevator is near the office, which is at one end of an L-shaped building. If walking is difficult, ask for near the office. Indoor pool was across the parking lot. Overall, I would stay here again without question. The room was very nice.

    5
    « Friendly Staff, Clean Rooms »

    This is a very pleasant hotel in which to spend a night. The room was very clean; I did not see a speck of dust. They serve an buffet style breakfast plus they custom cook omelets, other egg preparations, and pancakes for you. It was nice to see oatmeal--not the instant kind available. I really liked the vanity with the magnifying mirror. With my old eyes, it is hard to see in the standard hotel mirror to but in my eye drops. While I did not need them, the cotton balls and swabs were also a nice touch.They offer cookies baked on site which is a nice touch. My husband, and I think most people would, really liked the bed. It was very comfortable, even for me. Unfortunately for me and others who sleep hot, it was very warm. The combination of the hot mattress and the heavy duvet was too much for me. It would be nice if the hotel provide a separate top sheet and thin blanket for people like me who sleep hot. There is air conditioning but it does not cool below 60 degrees and if you set it to 60 degrees, trying to cool the room, it keeps turning off and on. I realize there are just a few of us who have this problem with beds. For the most part the room was quiet however in the early morning hours we were wakened by truck noise. We were in one of the rooms closest to the McDonalds and I think they were parking and backing up there. A room farther away would probably be quieter. Now to the shower head: I know the trend is to mount shower heads high and I can understand this is useful for tall people but the style of the shower head was such that it was much higher than normal. Even my husband, who is not short could barely reach it while there was not a chance of me reaching it without standing on a chair. To accommodate both short and tall people, a different style of shower head would be better: one mounted on a bar which allows it to be moved up and down or on a flexible neck. In spite of these problems, I am giving this an excellent rating since these problems noted are only problems for a few of us.

    5
    « Oasis on the Western Coast »

    Looking for a nice place to relax and be spoiled? This is it. The cafe gave cookies - excellent chunky home-made cookies. And then the cafe offered made to order eggs/omelets each day. The chef was fantastic. This was in addition to the usual cereal, yogurt, coffee at most hotels. The laundry facility was clean and convenient to use. WHAT A FIND.

    5
    « Best Surprise of our TRIP! »

    I usually check Trip Advisor reviews prior to staying at any establishment, but we were getting tired after driving for 12 hours and couldn't make it back to Portland. We took a chance and pulled off on the Sutherlin Exit. The staff here are wonderful. The front desk receptionist was so attentive, I am sorry I didn't write down her name (Eve of September 30th). Our stay was perfect. Bed was very comfortable and room was quiet. Housekeeping staff went to a lot of work to add personal touches, and they did not go unnoticed, room was very clean. Thank You for your hard work! The breakfast went far and above the usual continental breakfast, and had a chef that prepared fresh omelets, he was very friendly. Would definitely stay here again and hope to return in December to see the 2nd largest display of Christmas Lights in Oregon. BW Hartford Lodge, you do it right!!! Thanks for a wonderful stay. The cookies at check in are a nice treat too!

  • 3
    « Staff Nice, Motel Needs Some Maintenance »

    The staff was very efficient and friendly when making a reservation and upon check-in. The lobby sign was broken and the front of the building could use some paint/stain but not too bad. Our room had 2 queen beds and had not been vacuumed under in quite a long time. There was WAY too much furniture in the room and the maids need to discover what a Swiffer is. The bathroom was clean so that was good. The breakfast the next morning was good but they did not seem to handle the morning rush too well. Overall we had a quiet night but they need to take more care in cleaning and maintaining the rooms. Was a little too expensive for what it was. Rating would have been lower, but was saved by how well we were treated by the staff upon check-in and at breakfast. Must haves when we stay at a Motel: Friendly staff and clean room.

    5
    « Best »

    All around excellent experience, and very reasonably priced. We got cookies at check in; it was quiet, bed was comfortable, and we got a great custom omelet with breakfast in the morning. When travelling through central Oregon, going to Sutherlin BW is definitely worth it. Large parking lot too, off the main street.

    5
    « Enjoyable stay »

    We had a nice quiet stay. The beds are great and the rooms are clean and neat. I used the laundry and found it to be clean, neat, and well lit. I really appreciated the tall folding table in the room.

 

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·desde la carretera I-5 norte: tome la salida 136. Gire a la DERECHA en North Central Avenue. Gire a la IZQUIERDA hacia la calle Myrtle Street. El Best Western Plus® Hartford Lodge estará situado a mano derecha. ·Desde la carretera interestatal 5 sur: tome la salida 136 (OR-138/Park Hill Lane). Gire a la IZQUIERDA hacia Central y a la IZQUIERDA en Myrtle Street. El Best Western Plus® Hartford Lodge estará situado a mano derecha.

 

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