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Best Western Plus Raton Hotel, Raton

4.5/5  - basé sur 914 notations.
473 Clayton Road, 87740-2344, Raton, United States - Ver el mapa

Este hotel Best Western situado en Raton, Nuevo México, está magníficamente equipado con todos los servicios e instalaciones de un hotel de servicio completo y goza de una estratégica ubicación junto a la carretera interestatal 25. El hotel ofrece 74 habitaciones entre las que se incluyen dos suites y cuatro habitaciones ADA. Los huéspedes podrán disfrutar de Mulligan's, un bar y restaurante con servicio de mesa, salas de reuniones y eventos con equipos audiovisuales de vanguardia, una piscina cubierta ubicada en un exuberante patio botánico, centro de negocios y tienda de artículos variados. El hotel ofrece asimismo acceso a Internet de alta velocidad Wi-Fi y con cable, gimnasio, desayuno completo gratuito y periódico del día. El Best Western Plus Raton Hotel está situado en la región noreste de Nuevo México, prácticamente equidistante a Denver, Amarillo y Albuquerque. Los entusiastas del aire libre disfrutarán de la proximidad del centro vacacional Angel Fire y el área de esquí de Red River, a sólo 90 minutos. Este hotel Best Western en la alta planicie de Nuevo México también es el destino perfecto después de un largo viaje por carretera. El Lago Maloya del Parque Estatal del Cañón Sugarite, situado a solo 19 kilómetros al norte del hotel, ofrece paseos en barco, zonas de acampada, senderismo y una de las mejores zonas de pesca de trucha de Nuevo México. Entre otros lugares de interés se incluyen el centro histórico de Raton, el centro Whittington de la NRA y el volcán Capulin. El Best Western Plus® Raton Hotel es el lugar idóneo para disfrutar de una estancia durante su visita a nuestra comunidad o para realizar una parada durante un largo viaje. Nuestro cordial y profesional personal estará a su entera disposición las 24 horas del día. ¡Esperamos su visita! Se admiten perros en habitaciones específicas para mascotas.

Best Western Plus

Raton Hotel

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Aire acondicionado
    Aire acondicionado
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 916 huéspedes
NOTA EMITIDA
Excelente
654
Muy bueno
196
Normal
38
Malo
14
Pésimo
14
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
61
De negocios De negocios
113
En familia En familia
375
En pareja En pareja
265
En solitario En solitario
54
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Best Place in Raton - Hot Air Balloons"

4
12/07/2018

Noisy young children next door, but overall quiet. Nice helpful staff. Room was dated, but clean and comfortable. Restaurant was just average, but better than most places in Raton. Breakfast was fresh and tasty. Had Hot Air Balloons taking off, while we enjoyed breakfast. It was a nice morning.

"Clean, convevient, and Caring!"

5
11/07/2018

Not a typical Raton hotel...from the carved sculpture in the lobby to the indoor pool, this Best Western location is classy! The rooms are consistently clean and neat, linen fresh, exuberant water pressure in the shower, and a truly excellent

"Great stay for our family!"

5
08/07/2018

We had 3 rooms at this BW during a recent trip from OK to Colorado. We had 5 adults and 3 children in our group and we couldn't have been more pleased with the place. Check-in was efficient with courteous and informative clerks. Our rooms were spacious and close to the pool (very important to our kids!). The rooms were clean and well furnished with amenities and adequate linens. They lights could have been a bit brighter (only minor complaint.) Beds were comfortable and room was quiet. The pool was clean and nice size, perfect for our group. Breakfast was great. Good service at restaurant breakfast buffet. We would definitely stay here again.

"Great Place to Stop Between Dallas and Breckenridge"

4
06/07/2018

This is where we usually stop for a break if we drive to Breck. It's nothing fancy but does the job and it is pet friendly! The restaurant is pretty good...we had Fettuccine Alfredo and a salad. We also grabbed a quick breakfast from the buffet (which was free!) before we headed out the next morning! Only thing missing was bacon! LOL As far a pet friendly...I wish they had more grassy spots...the only have a little gravel area for the pets to use. There is a big grassy field behind the hotel. I have a lab so I took him back there and he loved it. We saw 2 deer and of course he found something dead to roll in! I did leave some clothes in our room when I checked out. I called later that day and asked if they found them...they said they didn't! That was a bummer!

"Excellent stay "

5
04/07/2018

We stayed three nights at this beautiful hotel. We enjoyed our stay in every way. All the staff we encountered were friendly and helpful. The front desk staff remembered our names from a previous visit. Our room was very clean and it was cleaned early every morning after we left for the day. There is a small work out room that I used twice. There is also a small gift shop to browse. Breakfast was good and varied enough to have multiple choices. There is a small saltwater pool, too. We ate in the restaurant two nights and enjoyed the food and margaritas. Overall an excellent stay!

"A Pleasant Surprise"

5
30/06/2018

We stayed here August 2017 on our way to Colorado. The hotel was a pleasant surprise. Accommodating staff and a clean, remolded interior with gift shop, restaurant and indoor pool. And elevator to our second floor room. Would stay here again. Fills up fast so book as soon as Raton, NM is in your travel plans.

"Great Staff & Service"

5
28/06/2018

The staff and service from the check-in to the departure was excellent. The restaurant at the location had a varied menu and my selections were very good. The breakfast buffet was extensive and the service was delivered with a smile!

"Pleasant surprise!"

5
15/06/2018

This doesn't look like much more than your average renovated motel on the outside... but it is like a geode!!!! I'm picky about clean and the first thing I noticed is the tastefully updated room was fresh and clean. Then ... I saw the second door... which opens onto a beautiful courtyard and indoor, heated, saltwater pool!!!! The breakfast was wonderful, and the staff and management friendly and attentive. Soon after check in we received a phone call asking how are room was and if we needed anything! Well done. We stayed in a different hotel our first time through Raton and I was nervous when it was full but I'm so glad we ended up here!

"Haven for all"

5
15/06/2018

This place is smashingly great! My family felt well rested after the cleanest room (THANKS HOUSEKEEPING)and best breakfast (THANK YOU LADIES in the dining area). Breakfast manager runs a tight ship. The fresh fruit options made my morning, my husband looked forward to tacos and was not disappointed. The children enjoyed hot cocoa & the plentiful buffet options. The decor and upscale feel would surprise you to know this hav. We never wanted to leave.I will recommend this place to EVERYONE!!! Wish I could give this a 10?. Don't lose the chance to have breakfat with the breath taking view.

"Cool property...love the layout...great for kids."

4
10/06/2018

Comfortable property...easy to navigate...restaurant on site...excellent check-in staff and rooms were clean and well-maintained. Pool was warm and inside a large indoor courtyard. Grandkids loved this place. Dinner was very good....beef brisket...chicken-fried steak...salmon and gigantic burger. Good fries. Waitress was helpful and very friendly but the restaurant was very busy. They kept up fairly well. Breakfast was buffet style and seemed similar to most chains. We were told they cooked to order pancakes but never saw that offered. Three small recommendations: Breakfast to 10 a.m. plz....hot tub would be great....pool should stay open to 10.

"Passing Through "

5
05/06/2018

We stayed at this hotel on our way to Colorado. It's a really nice hotel with a neat courtyard right in the middle and a huge pool. The kids really enjoyed staying here. The rooms were clean and the staff was friendly.

"Good hotel! "

4
03/06/2018

The staff were courteous and the breakfast buffet was great! I did not particularly care for the entrance from the outside...felt motel-like, not hotel-like. The pool was excellent! My kids enjoyed it being saltwater.

"Will stay here every time we travel this way"

5
29/05/2018

The room was very nice. We really enjoyed the restaurant/lounge. The menu choices are very good. The breakfast is always excellent with a nice variety of items. We love staying here, and will do so every time we travel this way.

"Road Trip"

5
27/05/2018

This Best Western has been by far the BEST! The courtesy (not faked) and professionalism, and friendliness was well worth the additional 2 nights' booking. The room was clean; no problems. The last day there was the only exception; we believe it was the motel cleaning person who placed the "do not disturb" sign outside our door, therefore, the room was not cleaned, and no clean towels were placed. This was a big inconvenience since we came in late and tired on that day and had to go thru the trouble of getting clean towels. Bathroom light is combined with fan and this was annoying after a while. Got up during the night and turning light on in the bathroom was very noisy. The restaurant has excellent food and service as well. We had stayed in 2 other BW hotels in New Mexico and we were very impressed with this BW Plus in Raton, NM.Will most definitely stay there again if ever in that area.

"awesome"

5
16/05/2018

it was one of best places to stay i would recommend it to anyone to stay at a Best Western. The food the people the service all top notch. We had the best experience and will choose Best Western again when we travel

"Extremely nice hotel n Raton, NM"

5
10/05/2018

The BW Plus in Raton is very clean and well kept. Staff are friendly, bed is comfy and room had plenty of space for spreading out. The bar, restaurant and breakfast spaces are ample. Food is tasty and filled us up. We would stay there again.

"Great place to stay!"

5
27/04/2018

Everyone that I interacted with was extremely courteous, friendly, and helpful! I think this is the most impressed I have ever been with a hotel's customer service. The staff in the restaurant, at the front desk, and even the housekeepers and pool guy were awesome!! Good job!!

"New Mexico Restful Respite"

4
24/04/2018

Most pleasant property, very well maintained. Clean, bright and well attended by the professional and non-professional staff. just on the edge of New Mexico's montains, as you head east out into the high chapparal.

"Great"

5
21/04/2018

This is a wonderful place to stay. All staff in every department were most cordial, helpful and accommodating. The maintenance of this remodeled facility several years ago would make one feel the doors had just opened. It's clean & fresh with most tasteful colors and decor. A warm feeling whether in the evening or wee hours of the morning.

"Another great stay!"

5
19/04/2018

Same great service, comfortable bed, and clean & spacious room like last time. This time we used the heated pool for a relaxing swim to stretch out some travel kinks. Temperature was perfect. Warm enough to not be a shock when we got in, but cool enough to not feel like a hot tub. Breakfast was even better than the last time. It is rare to find buffet-served scrambled eggs that aren't dry, and these were perfect. They also had a fabulous green chile sauce, with a heat we would call New Mexico mild (medium for folks not used to spicy foods). Whether you are traveling solo, as a couple, as a family, or for business, I would definitely recommend this place.

"Excellent Stay"

5
16/04/2018

Nice clean rooms, interior access to indoor pool and very good restaurant. Included breakfast exceeded expectation with great green chili and friendly service. Gift shop, too. Easy access to I25 and gas stations.

"Great hotel"

5
11/04/2018

Place was really nice. Beautiful sculpture in the lobby. I could not believe how nice it was. The breakfast included items to make a breakfast burrito with all the fixings. Including green chili's of course. Demi is super nice and helpful with all our questions at breakfast. Pool in the middle of hotel is enclosed. Two queen beds were comfortable. Staff was everywhere taking care of hotel. Bang for the buck is amazing.

"Decent and good beds"

1
06/04/2018

We always stay here when we travel through Raton. It is a decent place to stay. Staff is nice, rooms are clean and comfortable. Beds are comfortable to. I have not had a bad experience yet and will continue to stay here. Bartender could have smiled a little but she was efficient.

Bernadine B, Manager at Best Western Plus Raton Hotel, responded to this review
Thank you very much for sharing your review of your stay. We truly appreciate you staying with us each time you are in Raton and are glad that you enjoy the clean and comfortable rooms. It is our goal to exceed your expectations each time that you stay with us so if there is anything that we can do to improve your experience please feel free to give us a call.

"Unique layout"

5
06/04/2018

The room has doors which open directly from the parking area as well as to the inside of the hotel. Therefore, I could unload my luggage easily as well as get to the pool and meals while inside the hotel. The room was clean and comfortable. I will stay here again.

"Staff was wonderful"

5
02/04/2018

The staff was extremely welcoming and the hotel was very clean and nice. Kids used the pool and it was great we were able to pull right up to the roo. To unload which was very nice. Breakfast was very good and the staff was great. Will definitely stay again.

"Very Nice & Clean"

5
02/04/2018

Our room was spacious and clean. The staff was friendly. The indoor pool was clean, water was warm and space was secured. The breakfast was very good with warm tortillas, eggs and salsa. Convenient to the interstate.

"Don't judge a book by its cover "

4
31/03/2018

The staff was superior and the hotel was clean, clean, clean. The decor was a bit dated but that added to its charm. Having a restaurant on site did not hurt my feelings a bit. Overall, a great experience

"Totally surprised!"

5
29/03/2018

BW+ aren't my 1st choice hotels but this one was above all others. I learned that they are individually owned therefore they are all different. Whomever owns this one did it right! Very clean, different layout and friendly staff. Someone posted it was "a diamond in the rough" and they were right. Would definitely stay again! (They also offer discounts for the military as well - if you have a card) :)

"my stay"

5
26/03/2018

The hotel is very clean and a very good value. The restaurant was very clean and the staff was very courteous. The food was fine at both dinner and breakfast. Security was excellent. Overall, I would highly recommend this hotel.

"Subpar experience"

3
24/03/2018

We stayed at the Best Western Plus in Raton overnight on our way to Breckenridge for a ski trip. The hotel itself is nice, probably the nicest in Raton. And though it wasn't a terrible stay, it definitely wasn't a great stay. Our check-in seemed to go okay. Our room was on the opposite side of the hotel from where the front desk was located. We drove around the hotel to our room only to find that our key cards wouldn't work. There was not an entrance to the hotel anywhere except the front by where the check-in area/lobby is located. I had to walk all the way back around the hotel to the front desk to let them know our keys didn't work. I then had to walk back to our room and meet a maintenance man to fix our door lock. My wife and I both were very surprised how dark the room was. Part of it was that one of the floor lamps had a burned out bulb. We called the front desk and let them know about it. The same man who had fixed the door lock came and changed out the bulb. A few hours later, we pulled out the sofa bed so our 11 year old son could sleep in it. There was a pillow and blanket for the pull-out sofa, but no sheets. I had to walk back to the front desk to get sheets. This is a nice hotel. The restaurant (Mulligans) is great, arguably one of the best in town. Our breakfast was excellent. The bathroom in the hotel room was very nice. All in all, it was an average experience. For nearly $190 after tax, we did not feel that we received that value that we should have.

"One of the Cleanest hotels I've seen worldwide!!"

5
24/03/2018

Hooray to the head of housekeeping on the cleanliness here. Very nice staff at front desk and otherwise. The breakfast is a step up from the usual chain breakfast. The shower was very nice good sprayer unit. Bed pillows comfortable.

"Wonderful Stay Experience"

5
21/03/2018

The Best Western Hotel In Raton, New Mexico is a wonderful place to stay! It has a great swimming pool, wonderful little store in the property and one great little restaurant in the property. Have enjoyed ever meal we have had there and the free breakfast is many steps above a normal motel breakfast. Would definately recommend a stay there!

"Ask for room away from pool"

3
19/03/2018

If you don't want to be near the indoor courtyard pool, ask for a room in the other building. We did not and had to listen to the noise until 9 pm when it was shut down. Otherwise, the room was fine, if expensive.

"Fantastic place to stay!"

5
18/03/2018

This is a great place to stay. Staff (Marsha) is great, very accommodating and friendly. Breakfast was served early enough for us to head out at 6am to make our planned activities. Room was very clean. Pool was nice and warm with excellent towel service. Didn't get to have dinner at restaurant, but breakfast was very good. Eggs, sausage, potatoes, yogurt, breads... they have it all. The layout is great, so you can't go wrong with any room.

"Fabulous Experience!"

5
05/03/2018

This is a 5 star experience! The staff was professional and so kind. The rooms were clean and the hotel was beautiful! I truly cannot say enough good things about this team. We won't forget our swimsuits next time. The indoor pool surpasses any I've seen!!!

"Perfection"

5
04/03/2018

This hotel is perfection. Everything. Room size, cleanliness, friendly and helpful staff, amenities... it's perfect. Marriah checked me in and she was so caring and nice. Restaurant staff was incredible. Five star service. Breakfast was the same build your oatmeal, build a burrito as any other hotel, but the local chili was a nice touch. Everything was so perfect, I will have to return soon!

"beautiful room"

5
25/02/2018

i was unwell so only saw the room with two beds for my son and i and was surprised how great they were. Just like the picture. He never lets me eat the free breakfast so can't comment. Will always go BestWEtern. Changed from years ago when I did a lot of traveling.

"Surprised by Excellent Hotel in Raton NM"

5
13/02/2018

The great hotel stays are made by the staff. We knew this was going to be a pleasant stay before we left the front desk. But the staff was well trained, enthusiastic, and helpful wherever we were at the hotel. The facilities were spacious and well appointed. The suite was large and clean. If you ever find yourself anywhere around Raton; this will be where you should stay.

"Best hotel in Raton- don't think about it and head on in!"

5
06/02/2018

Best- Best Western I have stayed in- so clean and updated for how long it has been there. Great staff and high standards to keep the property up to the high bar level. Breakfast is fantastic and markedly better than most “hotel breakfasts”.

"Deer standing outside you can hand feed. "

4
21/01/2018

We've stayed here on two different occasions. Both times going home from vacationing in Winter Park. Last year we had a great experience. This year, however, i had gotten a brand new iPad Pro for Christmas. I had it 6 days. I absentmindedly laid it down in the lobby and someone stole it. I'm sure it was someone staying there that took it. I don't think it was the staff because they were very helpful in trying to help us locate it. We did not find it. Be careful of your possession. Lesson learned the hard way. On a better note, both times we've been here there was deer outside of the hotel. This year we hand feed a huge buck! It was pretty neat.

"Random stay "

5
21/01/2018

While traveling we ended up in Raton and tried multiple hotels and couldn't find any. So, I pulled into Best Western around 11 pm one night and they had just had a cancellation. The front desk was very friendly & the hot breakfast was great. Awesome room and most comfortable bed I've ever slept on! I'll be sleeping here on my next drive through.

"Awesome place to rest"

4
17/01/2018

After traveling 17 hours this is a great place to stay and rest. Very clean, courteous staff. Diamond in the rough. Beds were very comfortable and the food was above average. Will be stopping here in the future.

"Non existent customer service."

1
03/01/2018

I did not make it into my room because I was told no check in before 3. Went and ate. Upon my return at 250 pm even though 7 or 8 people were checked in and unloading cars the women still would not check me in. She was being ridiculous. So we left. Won't be back. Too many places to stay.

Bernadine B, Manager at Best Western Plus Raton Hotel, responded to this review
I sincerely apologize that we did not have your room ready for you when you arrived and that you felt that our customer service was lacking. This is one of the things that we pride ourselves on and an area where we receive the most compliments. I assure you that it was not that we did not want to help you, as that is what we are here for and always happy to do. At the time we did not have a first floor room available due to a busy holiday season, which was in your request - others who may have been checking in did not have a request for a specific area and therefore rooms available and ready on the second floor. We hope you will give us another chance if you are in the area and we will do our best to exceed your expectations in the future. Thank you for sharing your review.

"Passing through"

5
03/01/2018

Stopped and stayed a night while in route from Texas to Colorado for a family ski trip. Hotel was great! Very good breakfast in the restaurant! Restaurant staff was great as well! Would certainly recommend to anyone traveling to Raton.

"Coming back from Colorado"

5
02/01/2018

On our way back from Colorado. This hotel is great...beautiful lobby, great room, gift shop and restaurant. This hotel has an indoor pool with huge skylights. Dinner at the restaurant was great and so convenient. We are planning another trip to explore the area. This is a great place with friendly staff. Thanks Best Western !

"Memory Lane"

4
02/01/2018

Trip to Denver,Co with a stop over in Raton,NM traveling old roads I had been down in my years in Scouting. Hotel & Staff were Great to work with, rooms were clean and very spacious. I think the bathroom in our suite had its own zip code? The only down side to this, was the heating in the room would not adequately warm the bathroom and the tile floor was especially cold. Other than this minor set back our stay was Excellent!

"NOT "Pet Friendly"!!!!"

1
31/12/2017

We travelled with our 7 yo son and 15 yo terrier and requested a pet friendly room on hotels.com. We chose this BW HOTEL for the indoor pool so that after 10 hours of driving, we can all unwind in the pool while allowing our 7 yo son to let off some energy. When we arrived, we were put in a motel room across the parking lot with cold tile floors. In order to use the pool, we had to walk across the parking lot in the cold and snowy weather! That was never communicated on the website nor by BW's staff when she called to confirm our "pet friendly" room. Please DO NOT call yourself "pet friendly" when you charge extra for the service, then treat the pet and its family like 2nd class citizens! When we arrived at our final destination, our son was sporting a fever, cough and congestion... probably from the wet hair walking across the freezing outdoor temperature. We will NEVER stay at another BW hotel...

Bernadine B, Manager at Best Western Plus Raton Hotel, responded to this review
Thank you for taking the time to share your review. We appreciate and genuinely use all feedback to improve. We are sorry to hear that you did not like the separate pet friendly rooms. We do welcome our furry friends and even have dog biscuits available at the front desk. But we also have to consider other guests as well and have a separate area for guests traveling with pets in consideration of other guests who may have pet allergies. We do have 2 sets of public restrooms in the hotel available for use to change and dry off and are always happy to help in any way that we possibly can. Thank you once again for taking the time to share about your experience.

"Always great!"

5
28/12/2017

We drive 11 hours just so we can stay here! It is a wonderful, friendly, clean, helpful and convenient! We will always try to stay here when traveling west to Colorado, Wyoming, and Montana. We also like to visit with Mike who is in charge of Mulligans!

"Nice and clean, great service"

4
27/12/2017

We stopped here overnight on our way home from Colorado. The place was clean and comfortable, and the kids enjoyed swimming in the heated, indoor pool. This place had all the amenities we needed, and included free breakfast. There is also a restaurant and bar in the hotel, as well as a few great places to eat near the hotel. I'd definitely recommend this place.

"Vacation Dec. 2017"

5
27/12/2017

This was a perfect location for our stop between Dallas and Breckenridge. The hotel was nice and the staff was great. The fantastic breakfast was a perfect way to start our trek to Colorado. Thank you!

"vacation stay"

5
26/12/2017

nice hotel on the way to Colorado. great value, clean room, nice staff. would recommend to anyone. indoor outdoor access is unique. high speed internet access was a plus for the kids. indoor swimming pool was nice.

"Spacious, first class accomodations"

5
23/12/2017

Conveniently located, high quality accommodations. Complimentary, hot breakfast with friendly staff and made to order pancakes, as well as other hot items from the breakfast buffet. Enjoyable stay, and amply sized comfortable rooms Good value

"They've Got It All--Reasonably Priced!"

5
15/12/2017

We LOVE this hotel for so many reasons: beautiful! friendly! quiet! indoor facilities! Always spotlessly clean! Helpful employees who go the extra mile. Once I called the front desk when my TV remote worked only sporadically. They had a maintenance worker bring me a new one immediately. Breakfast is always multifaceted and delicious. Plus, there is always a friendly host there to greet you and help out in any way. I love the indoor atrium pool area. Even if it's bad weather outside, you can take a long walk inside or go for a swim. They also allow pets and have some nice amenities for them as well. Stayed here 4 times in 2 months, and we'll be back.

"Nice hotel, clean and courteous staff"

4
14/12/2017

We stayed here one night, passing through town in business. The staff was great and the property was very clean. They have all the normal amenities and a great restaurant in their building. The indoor pool was a nice touch. I'd stay here again.

"Service Supreme"

5
14/12/2017

The Best Western Plus in Ration is the best hotel within a 150 mile radius. The employees are the best trained imaginable and the facility is near perfection. This is the best possible experienv=ce within the surrounding region.

"Very good stopover spot"

4
08/12/2017

Very nice, pet friendly, hotel. Very friendly, helpful, staff and good breakfast. The room was clean and the beds comfortable. Tile floor in the pet friendly room was a good idea for keeping any odors down. Only had one issue with a sticking entry door to the room.

"Fabulous room and breakfast"

5
03/12/2017

We were expecting this one-night stay to be adequate but nothing special. We were surprised to find an updated room with a wonderful bathroom with a large shower and separate tub (if we were staying longer I would have tried the tub, it was huge!) and a comfortable bed. We had been upgraded to a king suite, which featured a separate seating area with a sofa sleeper. Entrances are from the outside and from the inside, and it appears this used to be a traditional Best Western with an open courtyard. However, the courtyard is now covered stadium-style, and from what we could tell from the families in the pool, that was a good facility as well. In addition to the pool, the courtyard featured several seating areas with couches and chairs. We had arrived late afternoon planning to eat our lunch leftovers for dinner. The hostess at the restaurant provided us with plates, wine glasses, and cutlery wrapped in a cloth napkin. The manager came by and confirmed that was no problem. Both were super friendly and helpful. The buffet breakfast was quite extensive, with the hot side having chafing dishes with scrambled eggs, potatoes, sausage, ham, and tortillas. They had small containers with salsa and chopped New Mexico mild green chiles (which would be considered at least medium hot in most other places). The tea selection was excellent and the coffee was good. The pastry section had a variety of muffins and mini Danishes. They had another section with cereal and fresh fruit. Oh, and if you like pancakes, they will cook them up fresh. Whether you are traveling alone or with a family, this would be a great place to stop, and a great place from which to launch some local trips, like to Capulin or Sugarite.

"Nice hotel, great staff"

5
30/11/2017

Clean, comfortable, friendly. The perfect trifecta. Very accommodating. Quiet, even though it's close to major thoroughfares. Front desk and bar/restaurant staff are extremely professional and friendly. We will be back

"Bad Pool Hours"

4
28/11/2017

Great friendly staff, the room was very nice and clean although it could have used a door between the dressing area and bedroom. we had a pet friendly room. The pool closes at 9 so if you want to swim do it quickly before they close.

"Great Place to Stop"

5
27/11/2017

From the staff to the roomsand restaurant, this is the place to stay! Clean and comfortable rooms, nice gift shop, indoor pool, restaurant food good and near room, morning breakfast with lots to choose from.

"Excellent hotel"

5
27/11/2017

We had an exceptional stay at this hotel from check in to check out. All the staff made us feel very welcome, in particular Ruth at reception and Eddie in the bar. Food was excellent and reasonably priced. Car parking was also secure.

"Turkey day stay near our family"

5
26/11/2017

A gorgeous hotel in the perfect location! Staff was attentive,friendly and helpful! Pool was nice and it was good to have a door directly to pool area. The beds were comfy and the hotel was very clean. Restaurant had good food and breakfast buffet was good also. We only planned on staying one night but we added another night since we enjoyed it!

"Nice stay"

5
23/11/2017

this hotel is different than most as the room windows are on an interior atrium . There are no windows to the outside, but has both inside and outside door access. The hotel is one we stay at quite often. Breakfast is as good as any we have had anywhere.

"Our 2nd Time also...super service!"

5
19/11/2017

Honorable mention For Caylee and Demi! They were a lot of fun and engaging with my family. The late night desk lady (I think was the same from same night last year) was very helpful. Rooms are clean and the maids were buzzing about. This all points to great management. We are no longer driving straight thru to Vail from Dallas but staying overnight in Raton because their staff makes us want to.

"10+ Hotel...VERY nice!!"

5
14/11/2017

I stayed at this hotel while visiting Raton for 2 nights and this hotel never fails to amaze me. It is always clean and meets all my expectations. All the way from the beautiful lobby to the clean and nice rooms. Hands down the best water pressure and hot water I have ever had at hotel. I would highly recommend this hotel.

"A Surprise Find"

5
11/11/2017

I recently was traveling through Raton, NM and needed a place to spend the night. I am a member of Best Western so was delighted to find there was one in Raton. The hotel was a welcome rest after a very long day of driving. The staff was very friendly and helpful and professional. The room was extremely clean as were the linens and towels. The room and bed were very comfortable. I used the Wifi and it was fast. I also had the breakfast bar and was impressed with the variety and freshness of the items offered. I highly recommend this Best Western .

"Best Place Around"

5
09/11/2017

You will not find a better Hotel to stay between ABQ-Colo Springs. I travel a lot for work and wish I could take this facility with me to all of my destinations. Best Breakfast! Great Restaurant for Dinner.

"Enjoyable Stay"

5
06/11/2017

There's not much to do in Raton, but this hotel has almost every amenity available. The suite was perfect for a short getaway. I wish I would have had more time to try out the heated, salt water pool. Next time, for sure!

"You should stay here."

5
06/11/2017

This hotel in Raton, NM, is a marvelous place to stay. The restaurant has excellent food and service. The breakfast, that was included in the price of the room, was very extensive - much more than the usual free breakfast. You did not walk away hungry from THIS breakfast buffet. The overall appearance of the lobby was cozy and relaxed. The gift shop is open 24 hours - coffee available whenever you need it!!! The room was spacious, well appointed and comfortable.

"Excellent place to stay."

5
04/11/2017

This hotel had everything that we needed in a hotel. We had our own entrance to the room, plus an inside door through the interior court to a really good restaurant. The gift shop looked really great, although I didn't have a chance to shop there. Service was excellent and the room was clean and comfortable.

"Very nice"

5
30/10/2017

I really enjoyed this hotel. Staff was very friendly. They even laughed at my dumb jokes. Very clean and comfortable. The hotel bar was a nice place to get a drink and watch the game. I will probably stay here each time I am in the area. Breakfast was good. If they had waffles it would be awesome!!

"Best Best Western we've stayed at."

4
26/10/2017

Very impressed with this Best Western, particularly the common areas. Very beautiful. The toilets were a bit hard to flush and the one in our room ran continually unless we lifted the lid and stopped it. We reported it and they offered to fix it immediately but we told them to wait until we left. We needed to add days to our original booking and it was done very easily. Well situated among lots of restaurants and near freeway. Everything g looked new. We'd definitely stay here again. The common bath by the restaurant and gift shop was large, modern and very clean. This was the best restrooms I've seen at a best western.

"Very good hotel in prime location!"

4
25/10/2017

We stayed at this hotel on our way to Colorado and enjoyed it. The room is well furnished and seems somewhat recently renovated. Beds were fairly comfortable and they also allow roll-aways. While I don't always enjoy the "motel" style of outside access, the special nature of these rooms with doors on the inside and the outside allowed for quick access to both the car, the pool, and the lobby/restaurant. Room comes with free breakfast which is on par/better than the average hotel breakfast. Potatoes are great, sausage is tasty, eggs are adequate. They offer a variety of condiments and juices. Pancakes are cooked on demand and delicious. The staff was exemplary during every exchange. We even left my daughter's stuffed cat toy in the room (I use the term "we" loosely here" and they found, rescued, and kept her until we were able to swing back by. My only non-positive review is that the pool, while roomy and indoors, is very much on the cool side. We were all shivering after about 15 minutes and huddle next to the heated water intake. All-in-all, a very positive experience. We would be delighted to stay here again.

"A great stay"

5
24/10/2017

This is an old style motel where one drives to the door of one's room, we like this convenience. The hotel has been renovated since we were here last. Service was pleasant and efficient. There is a restaurant in the hotel, a nice thing at the end of a long day. Breakfast was grear?

"Great place to rest"

5
24/10/2017

This hotel in Raton NM is great because on the on-site sports bar type restaurant. Once you pull in, you don't have to drive anywhere. Varied menu,large bar. Great bourbon steak! Park right in front of room.

"Clean Rooms but Not Honest About Prices"

2
21/10/2017

We decided to stay in Raton after a long day of driving. We called the hotel and were quoted a price. Our mistake was not checking the check out bill but after two weeks of travelling we were always given the price quoted. In this case we were charged much more than the quote. I thought that as a Best Western we would be treated much better as the price was agreed when we checked in. While the room was good and the hotel restaurant was very good I am disappointed by the hotel and its staff. This is the only hotel on my American trip ( I am a Belgian) I can not recommend despite a very nice restaurant and staff servicing us food.

Bernadine B, Manager at Best Western Plus Raton Hotel, responded to this review
Thank you for taking the time to share your experience. I'm glad to hear that you enjoyed your room and the restaurant. I can assure you that we are honorable about our pricing and if there was an error on your bill we would be more than happy to look into it. Please feel free to give us a call at (575) 445-8501.

"Decent Stay"

4
18/10/2017

Nice hotel in Raton. Seemed like it was located in a decent part of the town, felt safe (drove through the downtown area the next morning). Very close to I-25. Staff was friendly and helpful. To use the business center computers, you will need to ask for the password at the front desk. From the outside, looks like a motel. Seemed like all rooms had an indoor and outdoor entrance which I thought was odd. Rooms could have used just a little more light. Only window was overlooking the interior of the hotel. There's an indoor pool, though didn't see anyone using it during my stay. Mulligan's (hotel restaurant) had decent food and is open until 8:30 or 9pm depending on business. Hotel guests receive a free breakfast buffet. Good food selection (scrambled eggs, sausage, ham, potatoes, pastries, yogurt, fruit, etc). There's, also, a gift shop in the hotel. Will stay again when in the area.

"Very nice clean large rooms"

4
16/10/2017

This older facility is very nice with clean large updated rooms. Staff was excellent Magures restaurant in the hotel is very good and reasonably priced, They also serve and excellent weekend buffet breakfast

"Don't believe it rates a "Plus" designations"

3
16/10/2017

Really dated, strange wall in middle of parking lot, pet freindly but no grass. Outside entrances, window units (do not like these) food was so bad at dinner that we did not got back for free breakfast.

"hotel and resturant in Raton, New Mex."

5
15/10/2017

Will stay at this hotel in Raton, NM again and will recommmand to anyone going thru that area. Everything about this hotel was excellent, Food, cleanliness, hotel staff, restaurant staff, and the front desk. Best hotel I have stayed in a long time. Would go back.

"Nice Motel"

4
12/10/2017

Great restaurant and accommodation. Outside appearance is deceiving. Nice to be able to drive up to room yet be able to go to nice restaurant without going outside. Also has gift shop. Breakfast needs waffles or pancakes added.

"Not much sleep"

2
07/10/2017

This is the second time we have stayed here and this time was much different. Upon entering the room we noticed the back window was open even though it was chilly, and the heat was off. We turned the heat on and settled in. We were awaken at 1:30am by the smoke detector and a horrible smell of something burning. We immediately opened the door and window and called the front desk. They came over to our room and smelled the odor, and moved us to the room next door. So at 2am we are moving all our stuff next door, and they told us 2 times during this to make sure we call and let the know when we have our stuff moved, like they needed the room at 2am. Needless to say we did not get very much sleep. On the plus side it is a pet friendly facility.

Bernadine B, Manager at Best Western Plus Raton Hotel, responded to this review
We are very sorry to hear that you didn't get much sleep. We immediately looked into the problem with the heater and addressed it. Our top priority is to ensure that our guests have a comfortable and enjoyable stay and we hope you will give us another opportunity to show you. Thank you for sharing about your experience.

"very nice hotel in Raton"

5
05/10/2017

the hotel is clean, newer, has a great indoor pool. The breakfast is delicious and the staff is wonderful, everyone is so nice and helpful. I like being able to park right in front of the door to our room and then use an interior door to access the hotel amenities. I travel between Denver and Santa Fe at least 4-5 times per year and will make this my stop from now on.

"Best Western truly Best"

5
05/10/2017

Excellent Hotel, had many not so good stays in Raton over the years as the hotels there were old and not kept up. Real pleased to find that Raton has a hotel that is in the 21st century. I will not worry in the future about staying in Raton, NM.

"Comfortable stay with clean, large rooms"

5
04/10/2017

Good place to get some rest after eleven hours of driving. We left Austin and called ahead to confirm a “Late Check-in”. Everything was ready, the room was clean,comfortable and very large. Good breakfast the next morning and no hassle checking out.

"Excellent Hotel in Raton, NM"

5
04/10/2017

We spent just one night here, but it won't be the last one. The hotel was clean, comfortable and the staff was friendly and helpful. The breakfast was the frosting on the cake. It was fresh and flavorful with an unusually large number of items to choose from. Pottery plates, real silverware and glasses made it seem more like a nice restaurant than a quick breakfast buffet. The staff throughout the hotel made you feel very welcome.

"Absolutely beautiful"

4
03/10/2017

This hotel is beautiful but it doesn't look like it from the outside. The rooms were nice and the beds were so comfortable. This is not your typical layout. The Windows don't face the street but are on the opposite side of the room facing the pool and hang out area. Don't let looks deceive you!

"Nice Hotel, Good Amenities"

4
26/09/2017

Stayed there to visit Raton and the NRA Whittington Center. The staff was very friendly and helpful. The hotel restaurant was good with convenient hours. Breakfast was included and was delicious. We would likely stay there on our next trip to Raton. The only reason this did not get my top rating is that housekeeping came loudly knocking on the door an hour before checkout with the "DO NOT DISTURB" sign hanging on the door.

"Great Breakfast!"

5
25/09/2017

This hotel has the best staff and breakfast of any hotel ever! We travel all the time and this is our very favorite hotel. The staff is great but the breakfast if amazing. They really go out of their way to make it special.

"Great Choice!"

5
22/09/2017

Very helpful, professional staff. Clean, quiet, well-constructed rooms with fast wi-fi. Nice variety at breakfast. Good restaurants available close by. Even though Cortez is a small community, this hotel was a great choice and up to "big city" standards for the staff and rooms.

"Great place to stay"

5
19/09/2017

We were very pleasantly surprised when we were upgraded to the most wonderful suite, after informing the staff that we were platinum rewards members. The accommodations were great and the staff were so nice and helpful!

"Best hotel of our entire road trip!"

5
13/09/2017

Chose this hotel based on other reviews and SO glad we did! Spent our week traveling through 7 states and this hotel staff BY FAR nicest! Outside of hotel doesn't look as appealing as some, but once inside, it was great! Quiet, felt safe, nice decor, clean, accommodating, AND full breakfast buffet was DELISH! Even had fresh Hatch chile salsa! Highly recommend!

"Great choice"

5
12/09/2017

The great experience started as soon as I walked in the door. The lobby was very nice, staff helpful and everything quality. The room had an outside door convenient to my parking space, and an inside door in view of the pool. I used the fitness center but did not visit the on-site restaurant/lounge.

"Stop over from Texas to Colorado"

4
10/09/2017

Found this room at last minute. Front desk we're friendly and helpful. Room was fine and actually liked I could park my car directly in front of exterior door. Also interio door to hotel. Breakfast was wonderful and owner greeted everyone at the door. Breakfast staff were hard working and went out of their way to find decaf tea. Only complaint was mattress was a bit lumpy. Great place to stay enroute

"Stay on the way to Santa Fe"

3
05/09/2017

We stopped at the Best Western on the way to Santa Fe. The rooms are quiet and the beds and linens were above average for a travel hotel. The bathroom was only average. If you have kids, there is an indoor pool and the rooms have inside doors that give easy access to the pool. The breakfast was poor at best.

"Friendly staff, convenient location "

4
04/09/2017

Nice premium Best Western situated just off interstate in Raton. Very convenient spot for travel between the mountains and the south. Room was clean and front desk extremely friendly and helpful. Center atrium is nice but can add noise to room.

"Wonderful Stay"

5
02/09/2017

Had a wonderful stay in Raton. Staff was very friendly and professional. Room was comfortable and quiet and the restaurant was excellent for dinner. The included breakfast was the best we had all week. Can't wait to come back again!

"Love this Hotel!"

5
01/09/2017

This is our 2nd time to stay here as we traveled from Denver to Amarillo. This hotel is really well run, very clean and attractive. They truly have the best free breakfast I've ever had. They have the normal pastries and cereals but they also have a station where you can make your on breakfast burritos! They were wonderful and had great green chilis! We took our dog with us as they have designated rooms and that works perfectly as well - you could pull right up to the door to unload and they out us on the first floor. The floors are all tile so once again- very clean even with a dog. There is a restaurant/bar on site and they close at 9 PM. There is a nice indoor pool as well and a gift/snack shop that is open 24 hours. Don't hesitate to stay at this lovely hotel!

"Best Western, Raton, NM"

4
30/08/2017

Clean, friendly staff, tasty breakfast, comfortable room, spacious bathroom. I am not a big fan of rooms that open into a closed in pool but for one night, not a big deal. The room is a little pricey but that goes with the isolated location. Twenty miles further up I 25 are several motels that may be slightly less costly but overall I would recommend this motel.

"Very happy with room and staff."

5
30/08/2017

I was very happy with room and staff. Would recommend this hotel to my friends and family. Nice midway point on the way to Montana. I would stay here again. Loved the waffles and coffee for breakfast.

"Great Stay"

4
27/08/2017

The rooms were clean and comfortable with comfortable beds. Staff was very helpful and friendly. Glad we picked Best Western Raton for a good night's rest after a long day of driving. The room had 2 entrance & exit doors which was nice, One to the interior hotel courtyard and one to the outside parking area.

"A great place to stay and relax"

5
25/08/2017

The staff is excellent and the room was very comfortable and clean/updated. The food at the restaurant was very good and well priced. I recommend this Best Western to anyone. I've been here twice no and have not been disappointed.

"welcoming"

5
24/08/2017

Enjoyed my stay very much. All of the Staff I had dealings with were friendly, caring, welcoming and efficient. Enjoyed dinner in the restaurant, food was very good and relaxing with a drink was nice after a long drive. Only good things to say about this property. Like that there is a separate building for pets. This great for our pets and for the guests without pets.

"Will definitely make this place a mainstay when we pass through to Colorado."

5
23/08/2017

Very clean, comfortable beds, large enough room for moving around without bumping into tables, chairs, etc. Really appreciated the space in the bathroom and the shelves for placing clothes, towels, etc. One person could be taking a shower while another could brush their teeth, put makeup on and such. Beautiful weather. Breakfast was an awesome selection of hot and cold items and buffet style. Seating was great, Customer service was above and beyond expectations. They have an amazing little shop of treasures and souvenirs that are very unique and priced to sell. The great room of the hotel is very large and accomodating. They have an indoor pool that looked extremely inviting but as we were on a strict time limit, we were unable to enjoy it on this visit. The guest bathrooms in the lobby are very clean as well, well stocked and plenty of stalls and privacy. Overall great value, beautiful hotel and unbeatable customer service!

"Best Western Raton, NM"

5
21/08/2017

Excellent hotel! We were traveling from Nebraska to Arizona for vacation and found this little gem. I don't normally rate anything excellent because there is always room for improvement but this place deserves an excellent rating! We would stay here again and I would recommend to anyone going through Raton, NM. Hotel staff was awesome, room was beautiful and comfortable. Restaurant had great food.

"Awesome"

5
21/08/2017

You'll have to carry your own luggage to the room and no one is going to valet park your car, but besides that inconvenience you're going to be treated to a hotel experience similar to what you get at a multi-star hotel in a big city! Of all the hotels I've stayed at in the world, this one reminds me most of the ultra clean and serviceable ones that I see in Germany and Japan. If I'm ever in Raton again for the night, this hotel will be my first choice.

"You have to stay here to experience the difference!"

5
19/08/2017

The staff was excellent as they actually made our stay like being home away from home. Friendly and helpful was one and all. Everyone always had smiles on their faces and wanted to know if there was anything they could do for us. Thank you for the staff at the Best Western Plus in Raton, New Mexico as we will never forget your helpful kindness!

"Very helpful staff"

4
15/08/2017

Check-in was a breeze. I was traveling with my parents, who are older, and it was great to have everything be hassle-free. When my dad briefly got separated from mom and me, Marsha at the front desk helped me look for him. I really appreciated the assist! Our rooms were clean and well-maintained. We had dinner in the restaurant. The service was a little spotty at times – they were slammed – but cheerful. Food was good. We skipped the free breakfast the next morning, but the coffee was fine. Rooms have both an outside door and an inside door that leads to the indoor pool area. I thought that might create a noise problem, but it was fine. Would stay here again if I were passing through.

"A great place to stay in Raton, New Mexico"

5
15/08/2017

A great place to stay if you are visiting Raton, New Mexico for any reason. This hotel is centrally located with easy highway access. Very convenient parking right out side your door. The room was comfortable. Modern TV with cable. Bathroom area somewhat small but clean and workable. Excellent very large and comfortable covered court yard with heated swimming pool. The buffet breakfast can't be beat for variety, taste, and atmosphere. Very nice restaurant and bar. If you need wi-fi, you got it. Even a small but quality gym is available. And everyone on staff was friendly, courteous and helpful!

"Love Best Western!"

5
14/08/2017

Best Western Raton has a very gracious staff and comfortable rooms, we also liked the front and rear access on the ground level for easy loading and unloading as we had many heavy bags to carry... Great shower too!

"Great Stay"

4
13/08/2017

I would stay here again. Very convenient right off the highway. Clean rooms, pleasant staff. Great restaurant and bar connected so that once you park your car, you don't have to leave the hotel again. Good breakfast.

"Good Place to stop enroute to colorado"

4
04/08/2017

Wanted to stop on our way to Crested Butte to gradually acclimate to the altitude (one of us had issues last visit). Found Raton to be on our route and decided on BW. Check in was fairly painless though one of our rooms was not quite ready (we were checking in around 3:30). We backed our vehicle to the back door to unload into king suite which consisted of a living area (sofa sleeper, mini fridge & microwave) and separate sleeping area (no doors), large bathroom (separate bath & shower, double vanity) and another door leading into the hotel's interior. It looked like all the rooms in the main building had two doors - one to the outside and one to the atrium area where the indoor pool was located. A bar & dining room are on site and, in speaking with a man who stops in at the hotel each week, learned that the food is "as good as any" where prices were reasonable and after spending hours in the car, was a great option for us. The restaurant shares space (divided by a small dividing wall) with the included breakfast service. Breakfast buffet offered bacon, sausage, potatoes, scrambled eggs & tortillas in the "hot" line and various breads (bread, English muffins, danish, small muffins) in the corner set up with toasters. The cereal line had standard cereals and hot oatmeal (with sweet toppings), yogurt. Standard coffee, juices, milk. Noticed that someone ordered pancakes. After arriving in CB, found out other families stop at this Best Western as part of their drive in. It's not a luxury hotel but provides sufficient amenities, is non-smoking, great for families and has pet friendly rooms!

"Great stay"

5
03/08/2017

Great clean hotel with Restaurant and bar right in hotel. Full breakfast buffet was awesome! Highly recommend this hotel in Raton for a great stay. The fitness center was very nice as well as the pool area.

"Night over"

4
03/08/2017

Nice stop on a road trip. Clean, quiet rooms. Your average complimentary breakfast, quite decent to start your day. Restaurant closed 30 minutes prior to advertised time due to high volume which was frustrating. Would recommend,

"Nice hotel room but a/c didnt cool well "

4
31/07/2017

We arrived late at night was greeted by very friendly staff they explained all the amenities the hotel offered and made us feel very welcome . When we arrived to our room it was very large and nice and clean . The only reason I'm not leaving a 5 star review is because the a/c in our room wasn't cooling enough to make it comfortable to sleep well . It could have been that we we're on the second floor so that may have been a factor in why it was so warm but I wish the a/c cooled more then it did .

"Yummy Breakfast, Helpful staff"

5
30/07/2017

We arrived there on the heels of a horrible hotel experience and were so relieved and pleased with our stay at the Best Western in Raton. The hotel staff was helpful and went out of their way for us. Our beds were comfortable and clean. Our room smelled fresh and was so quiet we slept very well. The complimentary breakfast in the hotel restaurant was one of the best hotel breakfast I have had in a very long time. My only complaint was the guy who kept smoking in the parking lot right outside my room, but that is not a hotel issue, just a manners issue. I would definitely stay here again, if I travel this way again

"Annual overnight stay"

5
30/07/2017

Always a great hotel to stay at. We stop there every year on our way to Colorado. Usually get 3-5 rooms. Restaurant/bar is great. Never have to leave premises to get something to eat and a good drink. The complimentary breakfast is the best we have had anywhere

"excellent eperience"

5
25/07/2017

After 12 hours of driving we were glad to get out of the car. Kids jumped in the pool, we went to the bar. Then had a great meal at the restaurant which was rated the best in Raton, NM. The rooms were clean and comfortable. the breakfast buffet was top notch. Price was very reasonable.

"Vacation to Yellowstone & Grand Tetons with 2 oldest grandchildren"

5
22/07/2017

Vacation with 2 oldest grandchildren; Great services; All staff very helpful. Breakfast Buffett very good and even made special order for grandson for pancakes which were tasty and homemade! Would highly recommend this hotel.

"Wonderful!"

5
22/07/2017

Pulled in very late while driving from Winter Park, CO to Texas. Had been with a school group and were tired, weary and needed to sleep. The lady at the front desk was so warm and friendly and definitely welcoming. But what shines above all are the most comfortable beds....they rival those in the most expensive, 5-star hotels! The hotel and rooms are so clean, nicely decorated and appointed, and incredibly comfortable. Please don't miss the breakfast like we did: it looked FABULOUS and wasn't the typical pancake machine, packaged pastries and such...this was gourmet! Highly recommend this hotel.

"Very impressed"

5
22/07/2017

From the convenient location to the excellent breakfast, we we very impressed with Best Western Raton. Very clean, spacious king suite, including a large bathroom. Friendly, helpful staff. We will stay here again.

"Amazing Breakfast"

5
20/07/2017

I've spent almost 1,000 nights in hotels in the 14 years I've been retired, and this was the best breakfast ever. There was a large selection of hot foods. The hotel is also excellent. I will stop again when I get a chance.

"2nd time"

5
19/07/2017

Always a pleasure to stop here when we go through Raton ..it is clearly the nicest hotel and cleanest in Raton. We were able to checkin easily and the mature staff at the front desk met our requests. The ac works great in the room with big tv & hot showers. The only little thing is the small square bed pillows will take getting used to. The hotel rooms face inward to the lobby and the security has improved. Several safety entrances for a safer trip through the lobby back n forth to the room ice and workout facility. There is also an officer that patrols frequently through the parking. It has a nice indoor pool but disappointed no hot tub for t h e tired guests after long drives... The restaurant was excellent this time for breakfast with real ham, sausage, coffee with creamers, real bagels, and all the fixins. Definitely worth the stay.

"Expensive but nice! Breakfast makes it worth it!"

4
19/07/2017

Clean very comfortable rooms! Pet friendly but $20 extra per pet (lame). Big field for Dogs to frollic and check their p-mail. Solid wifi Internet. Breakfast included and worth $10/person. Will stay here again if in Raton.

"Best Western Plus - Raton, NM"

5
17/07/2017

I am a Delta 2 million miler and have spent a lot of my life living out of a suitcase. I did not expect much from a motel in such a remote area. I spent 17 days at the BW Raton and was pleasantly surprised at the quality of service I received. Ranks up there with the best. This is my first review I have ever written. Kudos......

"Great experience"

5
16/07/2017

We decided to break our trip up and chose Raton to stop. I researched the available hotels there and Best Western had the best reviews. Prices for hotels in that area were $10-$15 more than what I think they should be. We were extremely pleased with the room and service. Breakfast was probably the best I have had at any hotel buffet. Plenty of choices and hot. We ate dinner in the restaurant and it was good and reasonably priced.

"Nice find in Raton, New Mexico"

5
13/07/2017

This is the place you want to stay if you stop in Raton, New Mexico. The bed was wonderful just like the reviews said and had lots of pillows. It has a pool with lots of room to sit around. The breakfast buffet was good. It will cost you a little more than some of the other hotels in the area but it is well worth it. I wished we had our grandchildren with us to enjoy the pool area.

"Nice enclosed common area with pool under skylights"

4
12/07/2017

Rooms are accessible from outside but also have inner door leading to common enclosed space. Good a/c but bath/shower a little cramped. Very ample continental breakfast offerings with servers ready to refill coffee or remove dishes. Afternoon and evening restaurant/bar with basic offerings of food and drink but also a vegetarian pizza. Staff very amicable and helpful.

"Nice breakfast!"

3
12/07/2017

The room is a typical hotel room, nothing fancy. The breakfast however was a wonderful surprise. It was really good and fresh! It is quiet and easy to get to. A good place to stay when driving from Texas to Colorado.

""PLUS" MEANS "PLUS""

5
11/07/2017

Having stayed in many Best Westerns over the years this one was definitely a "Plus". Room very relaxing, bed and pillows very comfortable. Staff at check-in and in restaurant gave great service...very friendly and helpful. Food was very good. You definitely met our need for a restful night before driving on to our destination.

"Best Hotel in Raton, NM!"

5
10/07/2017

This hotel was comfortable, clean, quiet. & the restaurant was very good! Our family spent 10 days on the road and this hotel and one other ranked high on our list. Definitely recommend for everyone! Enjoy!

"Excellent"

5
30/06/2017

Wonderful experience and great place for the entire family the staff was extremely friendly we enjoyed our service and stay every thing was clean everything was as expected we are satisfied with the hotel room and staff

"Great stay, friendly staff, no problems!"

5
28/06/2017

I was traveling with a child from Oklahoma to Colorado and stopped overnight. Our request for a room near the pool was graciously fulfilled, and when I asked for a good place to get authentic N.M. green chile enchiladas, I was directed to a place where the locals went. Staff was friendly and helpful at every turn, which was really nice after a long day of driving and hiking at Capulin! The room was fairly spacious and immaculately clean. The pool seemed to be salt water and nicely heated. No hot tub to be seen, but that's not a big deal. The decor was modern, too. The full restaurant features a buffet-style breakfast and a full bar (we did not eat lunch or dinner there) and the breakfast included NM-style items like breakfast burritos with fresh Hatch chiles. The hotel also has a nice little gift shop featuring NM pottery, jewelry, etc. The hotel is a '70s or '80s style courtyard property with room doors opening both outdoors to the parking lot and to the indoor courtyard. The property was clean, updated and well-maintained. A lot of older properties retain a smoke smell despite being cleaned and having longtime smoking bans, but I didn't experience that here. Overall, a great experience! I would recommend this hotel to anyone.

"Great Hotel"

5
28/06/2017

I stayed at the hotel with my three children 10, 8, and 5. The hotel is very clean and service staff is accommodating. Beds are comfortable and pillows are great. The breakfast included with our stay was very good. My kids spent most of our time at the hotel in there pool which is heated. We will definitely stay here again.

"Nice in Raton"

5
28/06/2017

Stayed here on our way to Denver.Clean rooms with a comfortable bed.Very caring hostess.We had dinner in the hotel restaurant.Delicious!Along with the buffet breakfast, this is a nice place to rest.Easy access from I25 We will definitely stay here again.

"Best Western Raton New Mexico"

4
27/06/2017

Stayed here on our way from Carlsbad on our way to Denver. Very convenient. Looks as if it was formerly some other brand, with an open courtyard. All in all a nice not over the top place. Rooms are comfortable and clean and most have an indoor and outdoor exit. Staff could not be nicer and more helpful. We had breakfast which was amazing for a hotel breakfast with all sorts of dishes including fresh tacos and salsa. Good place to stop for a night.

"Great Place to stay!"

5
26/06/2017

Excellent in every way. Staff, rooms etc. Excellent breakfast buffet. Pet friendly rooms a plus and very clean. Will stay again for sure! Pool was very clean. Staff very friendly. Recommend you stay if your in the area.

Bernadine B, Manager at Best Western Plus Raton Hotel, responded to this review
Thank you very much for your kind words and for taking the time to share them with others. We strive for excellence in service, quality and cleanliness and it's always great to share with our team. We will be here to welcome you back when you return to the area. Thank you!

"Wonderful surprise"

5
20/06/2017

We had intended to stop at another hotel but they didn't have a room, so we decided to try this one. We have never stayed at one like this before. I really like the way it is set up with the interior courtyard and access to the room from both there and the outside. I have never seen that before. The room was clean, beautiful and comfortable. The shower has great water pressure. Everything works. It has a fridge and microwave. I think the breakfast was the best included breakfast I have ever had at a hotel. The people were very nice. The only thing I can think of to complain about was the limited channels on the tv. If that is the worst I have, then I would say that this hotel is doing a great job. I am really glad the other hotel was full. I just hope next time we come through this one isn't.

"Small town oasis"

5
19/06/2017

One night stay for me and my wife. Big room. Super friendly front desk. She called our room to make sure we were satisfied. Dual entrances. One from outside where we parked our car right by the door and one to the hotel interior. Indoor pool. Fitness room. Gift shop. Free breakfast. Comfortable beds. We were so impressed.

"Good review"

5
16/06/2017

We were tired and we got a good night sleep because it was quiet and comfortable. The breakfast was tasty and hot enough and plenty of options. I did not use the exercise equipment nor did we use the pool or restaurant.

"Great place to stay"

5
13/06/2017

The room was very good, comfortable beds. The staff was great, very friendly and helpful. Good food available at breakfast in the morning. My only concern was a Best Western issue, small soft pillows.

"Raton over night stay"

5
09/06/2017

We stayed at the Raton Best Western Plus on our way from Denver, CO to Albuquerque, NM. The pool was awesome and very clean! The breakfast was hot & delicious, the ladies who waited on us were very helpful and eager to meet all our needs. We would definately stay here again!

"Unexpected stay"

5
09/06/2017

Traveling through area & broke down on instate. car was not fixed that day so had to stay over night. Ford dealership recommend this hotel. Very nice place. Room was extra large and the shower had good hot water pressure. Ate dinner at hotel food was extra good and the drink we had was good also. The price was reasonable for being a hotel. The breakfast that came with stay was good and had a lot to chose from. If in area again we will stay there again

"Passing through"

5
04/06/2017

Was just passing through on my to colorado when my wife found this place for me. When I got there I was pleasantly surprised. The place was really nice and had an interior courtyard with a saltwater pool. Very nice!

"They treat you like you are at a luxury resort"

5
04/06/2017

The restaurant and front desk staff were amazing. They treat you like you are at a luxury resort. With a seemingly full house, not a single employee was stressed out. The beds were comfortable. The hotel was quiet and comfortable, and the food in the restaurant was tasty. I highly recommend this hotel.

"Great Pet Friendly Hotel"

5
31/05/2017

Comfortable and friendly hotel. Very accommodating for pets with easy access to outdoor area. Beds are very comfortable with several pillows to choose from, and the Internet was easy to access. I have stayed twice now and will definitely stay again!

Bernadine B, Manager at Best Western Plus Raton Hotel, responded to this review
We are honored that you have chosen our hotel for your stay in Raton twice! And we are very happy to know that you enjoy the designated dog friendly rooms and areas! We hope to see you soon for your third stay! Thank you very much!

"Rest and Relaxation"

5
31/05/2017

The staff are pleasant and professional. The room was very nice and close to the pool. The area is quiet, not a lot of traffic noise. The restaurant that is part of the hotel was very good. I enjoyed the breakfast that the hotel offered.

Bernadine B, Manager at Best Western Plus Raton Hotel, responded to this review
We are happy to know that you were able to rest and relax and that you enjoyed your stay, the restaurant and the hot breakfast buffet. Thank you very much for taking the time to share your review and we hope to see you again when you are next in the area. Thank you!

"Home away from Home"

5
31/05/2017

My family and I really enjoyed the beauty of the hotel from the outside to the inside. Very comfortable, very clean, very homey! The beds were the most comfortable beds in a hotel that we have ever slept in. The decor is very pretty. I love how the hotel is completely covered and that you have two ways to get into your room. The food was fantastic and the staff was very friendly and helpful. We will definitely be back and will recommend to everyone we know. Thanks for such a great job of keeping this place great!

Bernadine B, Manager at Best Western Plus Raton Hotel, responded to this review
We are so happy to know that you enjoyed your home away from home when you stayed with us! Thank you so much for your kind words and taking the time to share about your experienced. We look forward to having you as our guest again. Thank you!

"Missing Personal Items"

3
30/05/2017

My toothbrush and toothpaste were missing from the room and no-one from the the desk staff to the general manager really seemed to care. The day manager at check out did refund $20, but could not give a reason why those items were gone

"A quality experience"

5
28/05/2017

Spacious rooms which are clean and comfortable, the breakfast is very generous (the coffee is particularly good), and a fitness room which is reasonably well equipped (treadmill, elliptical, cycle, and some weights) makes this a slightly expensive but very good experience. You won't get lost in Raton!

Bernadine B, Manager at Best Western Plus Raton Hotel, responded to this review
Thank you very much for choosing our hotel for your stay in Raton and for taking the time to share a review. We are very pleased to know that you enjoyed the clean, comfortable rooms, the hot breakfast buffet and fitness room. We hope to be your hotel of choice when you are next in the Raton area. Thank you!

"Dependable"

5
25/05/2017

Appreciate the fine accommodations and attentive staff during my stay the other day. I very much appreciated this. The pool area was nice to see and the fitness center was a nice item to see and use. Thank you very much

"Had to request clean sheets"

2
23/05/2017

Arrived at Best Western and parked directly outside. There was one person on reception on the phone, it was several minutes before another member of staff appeared and checked us in. Our room which was on the upper level overlooked the central area with the pool. There were no windows to the exterior, that along with the brown furnishings and decor made the room feel dark and depressing. The small wash area had the absolute minimum of toiletries . The room also had an exterior door leading out to a walkway which I personally didn't like as it made me feel slightly unsafe. We had dinner in the hotel restaurant which wasn't particularly nice. The worst part of our stay came as we were about to go to bed. The sheets were very creased and looked grubby with hairs on! Then I found the sheet underneath badly stained. I phoned reception and someone came and remade the bed.We were quite tired when we finally got to bed, but thankfully it was quiet and we did sleep well. Breakfast is a standard buffet offering , but make sure you're not still eating at the official end time or as happened to us the staff clear it away without a word! We did mention our bedding issues on leaving the hotel and the receptionist told us she would pass on the information to housekeeping. Following our experience at the Best Western I would definitely not stay here again.

Bernadine B, Manager at Best Western Plus Raton Hotel, responded to this review
Thank you for taking the time to share your review. Our top priority is the comfort and satisfaction of our guests and I sincerely apologize that we fell short of your expectations. We take every guest comment and suggestion and use them to improve. I hope if you are in the area again that you will give us another opportunity to not only meet your expectations but to exceed them. Thank you.

"Clean, quiet, excellent staff."

4
22/05/2017

Not a typical hotel, this Best Western has great charm as well as great staff. From Marsha at the front desk to the attentive breakfast crew, everyone was professional, pleasant and genuinely committed to helping the guests have a positive experience. The room was very clean and well furnished. However, my room suffered from poor lighting - especially in the bathroom. I appreciate energy efficient bulbs but we had to turn all the lights on to see properly. Contributing to this is the fact that our room - and many of the rooms that are on the enclosed courtyard - don't have any window to open to let in sunlight

"Just Passing Through"

4
20/05/2017

On our way to Denver from Dallas and found this place on trip advisor. It is old school design with exterior doors and an interior arboretum with a pool. Very clean for a travel hotel, super attentive staff anf decent food and bar attached to hotel + other options within walking distance. If you are visiting Raton, NM this is your place.

"Good stay"

4
16/05/2017

kind and helpful staff. comfortable beds. a bit dated but clean and roomy. would definitely stay again and recommend. had dinner in the restaurant and it was good. breakfast was good with lots of variety.

"Great Hotel"

5
15/05/2017

Friendly staff, clean rooms and beautiful inner courtyard. Breakfast was wonderful with many choices. The location was right off the freeway but there was no outer noise to deal with. The bed was comfortable.Would definitely stay here again.

"Pet friendly"

4
10/05/2017

Pet friendly motel a plus since we had our small dog with us. The room was clean, had a tile floor which was a little cold on the feet, but the heater worked well. The pet area was easily accessible from the room and the has waste bags in case you forgot to bring one with you. Bed was comfortable. The check in was easy and the front desk was very friendly, even giving our dog a welcome bag with a couple little bones, she loved it. It was quiet and easy access to the highway, I would definitely recommend.

"Wonderful hotel"

5
06/05/2017

Outstanding accommodations with good restaurant and service. Rooms are accessible from outside parking lot and inside atrium. Very good breakfast and nice servers. Safe area. Had pizza at restaurant, pretty good, service a little slow but not bad.

"An enjoyable stay"

5
02/05/2017

It was an excellent stay and it was a good experience. We greatly enjoyed the stay as well as the breakfast in the morning. The front desk attendants were helpful and courteous. We will plan to stay again should our travels takes us back to here

"Nice Place"

4
01/05/2017

Friendly Staff - nice room - pet friendly. It was a great place to stay after a long day on the road. They offer a breakfast buffet that was really good. There is a restaurant in the hotel and several restaurant near the hotel.

"Hidden Gem in Raton"

5
01/05/2017

My family was pleasantly surprised by this hotel when we had to stay overnight in Raton due to highway storm closure. The room was clean, new, and tasteful. Having the heated indoor pool, gym, and on site restaurant made being snowed in so much more bearable. The staff was very pleasant and helpful. I highly recommend this hotel if you are delayed in a snow storm or want a stop over in Raton!

"Another Pleasurable Visit"

5
30/04/2017

Once again, the BWRaton is a huge success! I spent three nights on this visit, had the breakfast buffet each morning and dinner in Mulligan's once. The room was completely comfortable, clean and nicely decorated; plenty of room to both work and relax. The beds are very comfortable and provide a great night's sleep. The breakfast buffet is awesome - offerings include anything you might want; ham, sausage, eggs, potatoes, oatmeal, pancakes, and variety of breads....truly, something for everyone. There's plenty of hot, fresh coffee! Dinner and drinks at Mulligan's - spiced cranberry punch was very mellow; fried chicken breast was moist and not overly breaded, mashed potatoes & green beans were tasty. Pecan pie was ok - the filling was nice, not too sweet; the crust was a bit odd for my taste - much thicker than I prefer. Still, one of the best places in Raton for dinner. Can't say enough good things about the staff - everyone is unfailingly professional, friendly and genuinely concerned that your stay is enjoyable. Looking forward to my next stay!

"Traveling back home"

5
28/04/2017

The Best Western-Raton, New Mexico is a great place to stay and I would recommend it to anyone and everyone. I can't think of any more to say. I did enjoy receiving a copy of the New Mexico Guide and Outfitters 2017 edition.

"New, clean and nice"

4
25/04/2017

Stayed here last weekend and was very pleased and somewhat surprised to find something this nice in a small town. The property is well located and easy access to interstate. The staff is friendly. All in all, I would recommend this hotel and will certainly stay again when in the area.

"Best place"

5
24/04/2017

Enjoyed our stay here again! The people are so helpful, so kind and treat you like friends! The rooms are comfortable, clean and very tastefully decorated! Will always stay here when on way to Colorado!

"very clean and updated"

5
23/04/2017

This place is very clean, restaurant is great I would highly recommend this best western. The staff here makes you feel very welcomed we defiantly like to stay here, also the breakfast is very good.. its worth the stay

"Comfortable Hotel with Helpful Staff"

5
21/04/2017

This is the second time that we have stayed at the Best Western Plus Raton Hotel. We have enjoyed both stays. We appreciate the convenience of the restaurant in the hotel and the excellent breakfast buffet. The staff is exceptionally helpful and friendly. We experienced several small problems that they solved immediately.

"Great Meal, Stay, & People"

5
20/04/2017

This is a great place. Beautiful building, clean, very nice rooms. But what really shined was the staff. As a business owner, it was always my goal to have our team have pride in the company and happy to be serving our clients--whoever runs this place nailed that ! Great team ! All the above goes for the attached restaurant too. You might find a more luxurious place in a big city or resort area but in our tens of thousands of miles traveling in rural areas, this is by far the best place we've ever run into.

"Great new motel"

5
19/04/2017

In short, the former Raton BW really sucked but this new one (new owners, GREAT staff) is outstanding. Price for Raton is up there but worth it in every way. Clean, comfortable, great b-fast, easy in/out.

"Class in Raton"

5
12/04/2017

This is a great hotel in Raton. Better than any other Best Western in which I have stayed. Staff is friendly, rooms are very nice, on-site restaurant with decent food. Good fitness room. Highly recommend.

"Extremely Relaxing and Comforting"

5
05/04/2017

The staff was extremely helpful and the room was very relaxing. We enjoyed the fresh breakfast in the morning! The pool was a great amenity as well! Will definitely be coming here again once we pass back through.

"Rating Raton"

5
02/04/2017

Exceptional experience in rural New Mexico. The ONLY place that we stay in Raton which we have a need for at least bi-weekly. The staff are extremely professional and welcoming. Great care is obviously taken with their training and orientation. Absent the Spa facility and services the hotel and restaurant services are on a par with our four star hotels in Santa Fe.

"Hotel experience"

4
28/03/2017

Everything was great just that problem a had about the door . And I couldn't sleep no more thinking that there were going to try opening my door once again. But everything ea Zoe was great you guys make a great team

"GREAT HOTEL!"

5
28/03/2017

We stopped at this hotel on our way home from a ski trip in Colorado. We weren't sure which hotel to stay in, but a waitress in a local restaurant recommended this Best Western. We were very pleased! The staff was very helpful and made us feel at home at check in. The beds were comfortable and we didn't hear any highway noise in our room. Our room was very clean and the breakfast was wonderful! If we are ever in Alamosa again, we will definitely plan to stay here!

"Clean, well-kept, quiet"

5
26/11/2016

This was the best hotel room we've had lately. The room was good-sized, clean, well-kept, and quiet. The breakfast buffet was great after having only cold breakfasts for several days. There were no windows to outside so the room was really dark, which we loved!

"missing valuables"

1
25/11/2016

I stayed over night and left behind a can of very valuable items in the room. I forgot to pick them up and 6 hours later when I realized I did not have them I called the hotel and they were not able to locate the valuables. They said the items were never turned in. I left them, that was my fault, but they were never reported by the staff as found to be put away for safekeeping. Of course the management says their staff is very conscientious about turning in values. Well... everything else about the place was great. So this biases me greatly.

"SO Glad we stayed!"

5
19/11/2016

The price was a bit out of my range, but they accepted pets and it was late. The room was fantastic and was large enough to comfortably have my large dog kennel set up. Breakfast was included and served at the restaurant that was inside the main building. The choices for breakfast were good, and delicious. They have waitstaff in the breakfast area to make sure tables are cleaned in a timely manner, food service areas are cleaned and remain stocked, and just give a friendly smile. There is a dog run with pea gravel so it was easy to clean up after my dog. It was well maintained and "pretty". They even put a fire hydrant in the area :) . Their pool is indoors, heated, and salt-water. I wish I had taken my suit. The gift shop had some great local artist finds and unfortunately, I didn't have time to visit the other guest areas like the work out room. Next time, BW Raton...next time! Definitely going to up my hotel budget next year so I can stay here again.

"Pricey"

4
15/11/2016

This hotel is far from the old Best Western of years ago. Very up to date, full size blow dryer. Staff professional. Free, Full breakfast buffet which was delicious. The meals in restaurant was very expensive I thought, but has a full bar.

"Fantastic stay!"

5
14/11/2016

This is the finest BW we have ever stayed in! Staff was extremely pleasant, helpful, and personable! The room was very clean, comfortable, stylish! This BW had a restaurant/lounge that was superb! Their free breakfast was great, well presented, and hot! The lobby was artfully decorated as well as the room was also. I will definitely stay here again! Loved it! All persons connected to the BW were so friendly and helpful!

"Surprised"

4
11/11/2016

I have never stayed at a Best Western before. I always stay at Hilton properties but since there was not a Hilton in Raton I opted to stay here. The room was very nice and clean and staff was awesome. The free breakfast buffet was above average with many choices to choose from. Overall a great place.

"Great stay in Raton"

5
10/11/2016

I have stayed at other hotels in Raton, and this was my favorite stay in that town. I would stay there again. Friendly services and great staff. Rooms were clean. Pool was warm. Gym was clean and had enough equipment. If I go back to raton I would stay at this location again. Breakfast was great. Location was clean. Thank you for the stay

"Retired Military Inspector"

5
02/11/2016

The Best Western (Plus) in Raton, NM is above all others, it just has so many ways to make the customer happy. It starts with a smile and end with a Have a Nice Day smile. All the areas were real clean and well kept. Room were clean with plenty of room. Towels were soft and large, To get Wi-Fi was easy and written for you. I like stepping out into the huge lobby area where the pool is located. Well folks their Breakfast was so....good. I'll keep coming back while traveling via Raton.

"Perfect traveling stop!"

5
30/10/2016

Coming from Texas heading north to Colorado makes this location the perfect stop for the night. Clean rooms, cleanest lobby and inner walk area I've seen in a long time. The staff was excellent. Chris at the front desk is a friendly fellow. The motel style has doors on both sides of the room. Outside to your parked car and inside to the inner lobby. Indoor pool and excellentt breakfast that is included in your stay

"Very nice "

4
30/10/2016

We have stayed here several times, it's clean, staff is friendly and exceedingly helpful. I did try to stay at the Quality Inn next door...YUK!! I will always return to this Best Western when traveling through Raton. There is a restaurant/bar on site, the food is good and the staff is fabulous.

"Amazing Hotel"

5
27/10/2016

This was one of the very best stays at a hotel we've had in years. Entire hotel exceptionally clean, staff couldn't be friendlier, perfect location, super 2-room suite, 2-large screen TVs, huge bathroom with large walk-in shower plus a wonderfully deep soaker tub, heated indoor salt-water pool, front (indoor) and back (outdoor) entrances, and large indoor atrium for events and private social get-togethers. We will return!

"Raton"

5
25/10/2016

We had a great experience at the Raton Best Western, beginning with our check-in. The lobby was beautifully decorated, staff was very helpful, and our 1 night stay was great. We even got a certificate for a free appetizer and 10% discount for dinner just across the parking lot. I'd definitely stay here again.

"Exceptional stay for the price"

5
25/10/2016

We have always been impressed with Best Western properties, and we feel this one is likely the best. The staff is friendly, efficient, very professional, and in every way highly competent. The facilities are outstanding, with amenities not expected in this price range. The location is convenient. A great experience, especially for the money.

"Best Western Plus Raton, NM"

5
24/10/2016

MOST helpful staff. Went out of their way to assist with special needs accommodations, to keep us in the same room. We required a roll in shower. Have been there before and won't hesitate to go again. Doesn't hurt that the locale is fantastic.

"Excellent except"

3
19/10/2016

A very nice hotel and excellent staff. Hopefully they will find a way to fix the one glaring problem. We only stayed one night so the problem we had may not be normal but It seemed to be an excepted situation. Families may find they would be happier elsewhere. What a shame it is a beautifully restored facility and the staff in general is great and very professional.

"Great Place To Stay"

5
18/10/2016

The staff was excellent. I had an issue with a reservation from an outside vendor. They went out of their way to help me get it cancelled and gave me a rate that was 60% of what the vendor was quoting. The entire stay was great...

"Raton Trip"

5
18/10/2016

Awesome Staff and Hotel. Definitely will stay again on our future trips. Staff in the morning were Very Kind and Helpful with my 90 year old mother. They helped her get her meal and drinks. I found this Very Cool of Them.

"Well Maintained Older Motel"

5
15/10/2016

We were pleasantly surprised to find this very nice motel in Raton. It underwent a complete renovation several years earlier and was very well maintained, clean and with modern amenities. We had a two-queen bed room that was spacious and suitable. The big surprise was the on-site restaurant, Mulligans, where we had an excellent and exceptionally cheap supper. The food was good, the service excellent and we highly recommend this for your dining.

"Stop along the way."

4
13/10/2016

Very nice Motel. Comfortable bed. usual room amenities. some of the some of the motel has been remodeled. Some of it hasn't. The shower head in the shower was too large, thus the water spewed all over the floor. The receptionist was notified but didn't act like she cared. I would recommend for an overnight stay no real Comfort problems.

"Beautiful and Fun Surprise"

5
08/10/2016

What was meant to be a simple overnight stay for my son and I ended up becoming a mini-vacation. From the outside, the hotel looks like any other. However, that all changes with one step through the front door. Our room was beautiful, spacious, neatly decorated, modern and clean. Across the room and next to the wide curtain-covered window was another door which led into the well decorated outdoor-style atrium. We had planned to go straight to sleep that night, but soon found ourselves taking a stroll through the atrium and even spent some time pool-side. My son loved it! It was all just too beautiful and peaceful to step away from. But when our heads finally hit the pillow, we enjoyed a great night's sleep, thanks to the very comfortable beds and bedding. Thank you for a great stay!

"Very Nice Surprise"

5
05/10/2016

I'm not sure what I expected when we booked the room here but, this is a very nice hotel. The experience was pleasant right from the very moment we arrived. The check in process was fast, the room was clean and the bed was comfortable. I would stay here again.

"Convenient and comfortable"

5
05/10/2016

This hotel looks like an older building on the outside. There is an atrium and indoor pool inside. Our room was very spacious with plenty of lighting. The television worked well.The bed was comfortable. There is an on-site restaurant/bar that is very good. We enjoyed a meal with good wait service. Plenty of parking and it is right off the interstate. The price was reasonable for such a comfortable stay.

"2016 vacation"

4
05/10/2016

Overall this hotel is really good. Staff is hugely helpful and polite. The room itself for the most part is laid out well and has enough work space for laptop and journal writing.. it appears the carpet could use a refresh .... it is a little worn.. The only real complaint is the lighting in the room.. not nearly bright enough.. they use CFLs as do almost every hotel we have stayed on this trip.. using a brighter bulb would help..

"Nice stay"

4
01/10/2016

The Best Western Plus lies in the shadows of Historic Raton Pass, the gateway to all the enchantment that is New Mexico. Everything about our stay was very nice. The room was clean; it had all the amenities one associates with a Best Western property, such as hot showers, firm beds, a color tv, excellent ac,etc. the property has a restaurant on premises with a full bar. We ordered vegetarian plates, and the meal was delicious. Next morning we grazed from an array of hot & cold breakfast offerings. Conclusion: a great place to stay, a courteous staff, and a good value.

"Trip to Raton,NM"

5
01/10/2016

Overall experience was very pleasant and relaxing. Will stay there again if ever have opportunity to be in the area. We are seniors and don't travel that much, but when we do we always try to stay at Best Western when available. Also like the rewards od one night free.

"Very very nice hotel"

5
28/09/2016

Hubby and I driving thru this area while on vacation stopped for the nite at this Best western Hotel lobby and sitting area very nice with a salt water in door pool. , rooms clean beds comfortable, breakfast much better than your usual complimentary free breakfast, staff friendly All extremely clean, comfortable, and hospitable over all a definite 5 star rating. Highly recommend this hotel

"If you are in Raton NM - Stay Here!!"

5
27/09/2016

Everything about this motel is top notch. The garden area and pool are fabulous. They serve a REAL breakfast buffet with real plates, silverware, and many many choices. Outstanding and very friendly and helpful employees

"Nice Suprise in Raton, NM"

5
27/09/2016

After a long day's drive we found this Best Wester in Raton, NM a very welcome surprise .This updated hotel is more upscale (granite, nice atrium with indoor pool, etc.) than majority of BW's we have stayed in. The staff is very friendly and helpful! The restaurant and bar are conveniently located inside the hotel. We would definitely stay here again.

"Raton Gem"

5
26/09/2016

This hotel is excellent whether traveling alone, on business, or with family or friends (4 or 2-legged). The staff is professional, very friendly, and courteous. The rooms are clean and spacious with an inside pool (can be a bit cool, but heated) and wonderfully huge atrium to walk or relax in. The restaurant has some great food - try the chicken flautas - a very pleasant surprise, but lots of good stuff. There is no need to go back out and this place will get you taken care of and help you relax after a day on the road!

"Best hotel in Raton"

5
22/09/2016

Fantastic hotel. Super clean, comfy beds, great linens, friendly staff and awesome breakfast!!!! Not much to look at on the outside but beautiful on the inside!!!! Pet friendly! I was skeptical about choosing over Holiday Inn Express but travel advisor rated it #1. We were impressed!

"Really great hotel"

5
16/09/2016

King suite was a living room with TV and desk, plenty of seating, fridge and microwave, another room with very comfy bed, great linens, another TV, and finally, one of the best hotel bathrooms we've ever seen. Two sinks, a big shower, and a separate, giant, crisp white bathtub. My 6'6 husband could sit in it. and straighten his legs. Breakfast at Mulligan's was delicious and generous; Mulligan's was clean, pleasantly decorated. Staff attentive. We wished we could stay longer.

"Great spot to stop for the night"

5
12/09/2016

Easy on/off hwy, restaurant right there so you don't have to go out. Serve good burgers, and I had a great cobb salad. Highly recommend for an easy break from the road. They have fun tee shirts in the gift store!

"Great Night Stay"

4
11/09/2016

Visited the Best Western Plus, Raton, NM while driving from Texas to Colorado. I was pleasantly surprised with the hotel. It is an older facility but has been completely remodeled. The bed was very comfortable. We also enjoyed the complimentary breakfast the next morning.

"FRIENDLY STAFF BAD FOOD"

3
11/09/2016

The stop off location in Raton is just right for our yearly travels from Texas to Colorado. This was our first stay at this Best Western and will be our last. Although the staff were all very friendly and helpful, the restaurant food is not good at all. They messed up our order twice and the food was bland. The "complimentary" breakfast was slim on offerings, the eggs tasted like they came from a powder mix and the food was cold.Next time we;'ll drive the additional 30 miles to Trinidad

"Found a Jewel!"

5
05/09/2016

Talk about attention to detail!! This place is awesome. The check in was efficient. The room beautiful and the courtyard, stunning! The food at the on site restaurant was wonderful and the free breakfast, amazing. Forgive all of the superlatives, but I really enjoyed this hotel. The bed was just soft enough, there was a 42 inch television, and even the toilet paper was a cut above the standard cheap brands typically used in hotels. I can't wait to return.

"A wonerful Hotel"

5
05/09/2016

This hotel is one of the best facilities. The customer service was outstanding. The appearance of the lobby was warm and inviting. As you approach the room, your eyes are greeted with a court yard that belongs in a more expensive hotels. If this view is not enough, just wait until you enter your room. There is a nice couch a wonderful bed and a 42-inch TV. I have been traveling over the past week and this hotel out ranks the more expensive hotel. The internet works well. Do not forget the onsite restaurant the food is wonderful. Breakfast is included in your stay… wow a full course breakfast. If you ever visit Raton NM. Be sure to visit the BEST........ Western Plus. It is obvious that management cares about quality service. I will be back.

"Surprisingly Not Bad"

4
04/09/2016

They have done a good job of doing something good with what they have. You can tell the hotel is old, but they have tried to keep up on finishes and decor. It's one of those hotels that you can enter your room from the parking lot and then open another door on the other side and it's a giant lobby/atrium area. The front desk/night audit lady was super friendly and did a great job. We slept well in our beds and it was clean enough. That being said, I feel it was a bit expensive for what you get. I have paid much less for nicer and newer hotels through higher class chains, but if your on the way through Raton, this is probably your best bet and you won't regret it.

"Great stop on the traveling road"

5
01/09/2016

We checked in after midnight. Thankfully we had reservations and we didn't lose our reservations. It was a rough evening of driving through two major cities and one with major detours. We were glad to have a place to stay. We wished we could have enjoyed the pool. It looked very inviting. Breakfast the next day was nice. The staff were attentive and friendly.

"Vacation"

5
31/08/2016

We usually stay in Trinidad @ the La Quinta but it was booked so we tried out the Best Western in Raton and we have found a new Hotel for our trip. It was awesome. The beds are the best we have ever slept in. We are even thinking of buying one of the mattresses for our home. The dinner and the breakfast was absolutely great. We highly recommend this Hotel and look forward to our next visit.

"vacation drive to Colorado"

5
31/08/2016

great motel, great helpful staff. Loved the motel. Beautiful with clean rooms. Parking right at the door and that is always a plus form me. Highly recommend this motel to anyone staying in Raton, NM. The jewelry shop is fantastic. Found a great bracelet for my wife.

"Comfortable Bed and Great Breakfast at this place"

4
29/08/2016

Breakfast was the high point here. With real eggs and made to order pancakes, it was a real treat - way better than most hotels we visited. The room was very clean, well maintained, easily accessed from a parking spot right outside our room, and the beds were very comfortable. The WiFi worked well. The only downside was the darkness of the room. The walls were too dark, which combined with insufficient lighting, made it seem gloomy and hard to see. For the Management: Why not increase the wattage of the light bulbs, add more lights, and repaint in lighter color. It will accent your product that will leave a more positive glow. The two ladies who were working the front desk when we arrived on 8/26 (sorry I didn't write down their names) were both very helpful. The lady who checked us in was very friendly and efficient. Later, when I needed some help with finding rice pudding for my sick wife, her co-worker called around to see if it was available in town. She also helped with a solution that helped my height challenged wife with a problem.

"Big roomy hotel with modern decor, good internet connection"

5
28/08/2016

This hotel is very roomy with big rooms, big tv, large atrium, and a large indoor pool. The breakfast was great with a nice large selection of item served buffet style. The staff were pleasant and had good knowledge of the Raton area. The internet connection was good as well. We shopped some of the local Raton businesses and found good bargains and friendly service!

"Friendly staff, nice breakfast"

3
25/08/2016

Clean room and really nice hot breakfast. The room is a bit dark with no overhead lighting. The only windows open into an interior corridor, and there are only sheer curtains into the rooms, so privacy can be an issue. Every room has an exterior door onto a balcony, so this is a great place for smokers. We would stay here again.

"Nice Stay"

4
24/08/2016

The Best Western Plus in Raton has large, comfortable rooms. The complimentary breakfast was very good! Service was great and enjoyed our one night there. It is located close to several restaurants and is at the crossroads of I-25 and Hwy 64.

"Great experience."

5
24/08/2016

We stayed here 1 night while passing through. The management and staff were great! The room was large, comfortable & clean. The pool area was great for kids. The lobby was very nice and welcoming. Breakfast the next day was served in a nice & clean facility. We will be staying here again when we are passing through.

"Good family motel on the way to Colorado"

4
23/08/2016

After a long day driving from the DFW area, the Best Western Plus Raton was our resting place for the night. I was a little concerned with the outside door - motel style hotel, but this place is really good. Each room has an outdoor door and an indoor door into the closed in atrium (with pool). The room was clean, the pool clean and heated and the restaurant was good. This will be our default place in Raton.

"Surprising Best Western!"

4
20/08/2016

Comfortable pillow top bed! Nicely remodeled room. Needs a light over by the full length mirror. Wonderful breakfast and dinner in restaurant! The room is so dark when lights are off a night light would be helpful for seniors.

"Best hotel in the area (especially if you're used to Hiltons or Marriotts)"

5
19/08/2016

This was the first business trip I've been on where a Hilton nor a Marriott was in sight. I had to stay in Raton for two weeks and let me say if it wasn't for this hotel I probably would have been even more miserable. Staff is very friendly, there is a bar restaurant that is decent only downside is it closes at 9pm just like everything else in town but the prices are pretty fair. Hotel is nice and fairly clean. Only grip is kids hollering in the pool which is indoors in the courtyard so you hear it however I give credit, the staff went to give warnings and clam them down after complaints. The rooms face outwards where you can enter from the inside of the courtyard or outside the hotel (I liked the two doors concept). Breakfast is pretty good, variety of choices. Honestly this is the best hotel in the area and I recommend staying here, was nice and up to par to what I'm used to staying in.

"My return trip was as good as the first"

4
18/08/2016

I had stayed here a year earlier and was happy with the accommodations, so I felt compelled to return. The desk clerk was friendly and helpful and the room was comfortable, so I have no complaints. It is a good stop in Raton.

"The best Best Western ever!"

5
17/08/2016

Recently remodeled, the floor were tile and beds oh so comfy! Pets were welcome without additional service charges. After eating too many breakfast wrapped in cellophane from other hotels, we wer pleasantly surprised with breakfast. They had it all just right with cloth napkins and a hot meal. Very very nice!

"Clean motel with good beds and good restaurant"

4
16/08/2016

After a 12 hour drive, Best Western Plus in Raton is a nice stopping point. Service was excellent, rooms were decent size and clean. Our room was quiet despite having a lot of families with small children. Beds were comfortable. Only complaint is that rooms are a little dark. Mulligans restaurant provides great free breakfast. It is also the best restaurant in Raton with a wide variety of menu items. Average entree price of $10-15. Our family with 2, 19 year olds had burgers, sliders, chicken fried chicken and fish and chips, all of which were very good. Service was good despite restaurant being very busy on a weekday night.

"Nice Waypoint to Colorado"

4
16/08/2016

We traveled through Raton on the way to CU Boulder. It was a convenient stopping point for us, leaving a drive of a little less than 4 hours to Boulder for move-in day for freshman student. Best Western Plus in Raton had decent reviews. We tried it. Expecting little, the place outperformed expectations. Beds super comfortable. Highlight of the property is the Mulligan's bar, and particularly Brenda the bar tender. We were very comfortable and had a great time with locals and travelers alike. We appreciated meeting a regular local customer, Ralph, the nonagenarian. He explained to us the benefits of his usual order, Irish Stew. As for rooms, the rooms have 2 doors, one interior and one exterior, which was unusual but fine. Indoor pool is probably good if you have kids < 10, but not so good if you're a guest who doesn't appreciate kids in the pool at 8am. We had no problem with it. Our car load of college-bound goods was safe. We had no concerns about safety or theft. In the end, we enjoyed the property, so much so that on our return to Texas we booked it again. Give it a try, you'll be surprised if you're not expecting too much.

"Hotel in the middle of nowhere"

3
15/08/2016

This hotel was okay as we were just traveling through. Thought it was overpriced as compared to other Best Westerns that we had been staying in. Sad to say there weren't very few choices. Bed was nice and so was the shower. Very few places to eat. Other than that, it was okay.

"Excellent product"

5
12/08/2016

Very friendly staff, fast check-in, excellent restaurant on site and very comfortable rooms! Whether you are a truck driver or a well dressed businessman you will be treated with the same professionalism.

"Great place to stay"

5
11/08/2016

My husband and I always stay here a least a couple of times a year. We travel through in November and March every year. The rooms are always clean. The staff is friendly and helpful. Easy to find off of the Interstate. Lots of parking

"Very Nice! Exceeded our expectations!"

4
11/08/2016

Very nice hotel that exceeded my expectations for Raton. The rooms are unique because you have an outside entrance door and a door that exits into the pool atrium. The pool is great for families. The ownership has kept the place updated and you can tell they take pride in it. Outstanding breakfast buffet that is one of the best I've encountered. And the staff makes sure your stay is comfortable and enjoyable. Only one concern: the fitted sheet on the king bed would come loose easily. But that is a small issue. Really enjoyed my stay here. Highly recommend.

"Best Best Western"

5
11/08/2016

Awesome, One of the best Best Western my wife, and I have ever stayed at. .Nothing wrong with this place. We stayed in a suite, and perfect is all I can say. I suggest if you are in Raton, New Mexico stay here.

"Quiet, clean, comfortable, relaxing"

5
10/08/2016

At the main building, rooms open to the outside. The doors are well sealed and the bathroom is between the outside and the bed, so it is quiet. A door on the other side of the room opens to an enclosed atrium. Certainly a building design from the past, but all the finishes are fresh. The salt water pool in the atrium was quite nice. The room was nice, with a large "mini-fridge" without a freezer compartment. The toilet and tub are separate from the vanity and sink, which makes things more efficient when traveling with 2 or more. The bed was comfortable, but the pillows weren't great. Everyone was friendly. The lady at the front desk called a few minutes after we checked in to be sure we were satisfied with the room. I told her that the room could have used higher wattage bulbs, as it was a bit dark; she said she'd pass that along. The restaurant and bar looked pretty nice and the bar looked fully stocked. The breakfast was nice. Buffet line with eggs, sausage, etc. If you want pancakes or waffles, ask and they will make them. The exercise room is nicely maintained with several machines and a TV. Around the corner in the room is a coin-operated washer and dryer, next to the ice machine and soda vending machine. Overall it was a nice, relaxing night's stay, as we were passing through. We will stay here again if our travel plans bring us through here at the end of the day.

"Will stay again"

5
10/08/2016

Will stay here again. Staff, hotel, restaurant , rooms were great. Our family has 5 grandchildren and this is the place to stay. Rooms were spacious and clean. The kids had plenty of space to run around and get some energy out. The indoor pool is a bonus!

"Highly recommend this Hotel"

5
09/08/2016

Great experience, wonderful friendly, knowledgable staff, great pool area indoor and large enough to swim. Our room had a tiled floor which I loved. Beautiful hotel in a really nice location, easy access to the freeway.

"Ok for 1 night"

3
06/08/2016

We stayed one night passing through. The room had an external door as well as a door on the other side that led to a covered salt water pool. The room was ok, it was dark but it was only one night. The beds were old and we both kept falling to the middle. In the morning our lights didn't work in the vanity area or bathroom, our iPhone flash light saved the day but we had to skip showers because we didn't have time to wait around for maintenance to figure it out. Breakfast was good, but hold on to your plate. They were very eager to take the dishes away and clear out the area.

"Retired"

5
04/08/2016

Definately my favorite place to stay in our travels. This was a Holidome, for those of you who remember. The new owner's completely renovated this place. And not just a coat of paint. They gutted it completely and did a first class job. Rooms are great, food is terrific in the attached restaurant and lounge. Hospitality staff is fantastic. I can't say enough good things about this Best Western.

"not all best westerns are the same!!"

5
04/08/2016

Excellent in comparison to the last one I stayed in about 10 days ago!!! Makes me believe in Best Western again! I was totally impressed and felt safe and loved my room! Even with the indoor pool right outside my door it was still quiet and restful! Thank you!

"Really...stay here!!"

4
31/07/2016

This is a really nice hotel!! Has outside and inside entry doors that open to the swimming pool area and "atrium". Very quiet and well maintained hotel. Super nice check in lady...I was too tired to remember her name. Only issue was mold in the shower which is too bad because everything else was very clean.

"Best Quality for the Money"

4
30/07/2016

Our family tries to stay at this Best Western every year on our way to Colorado because we have been so satisfied with it. Clean rooms, excellent free hot breakfast, and family friendly indoor pool. The service is top quality as well.

"Great place to stay with a family"

5
29/07/2016

We stayed three nights with our two teenagers and it was fantastic! From the friendly and helpful front desk staff (look for R.P. - he's great!) to the delicious free breakfast, we were happy with our entire stay. Room was nice and clean, beds were comfy, indoor pool was great. Would definitely stay here again if we ever find ourselves in Raton, NM again.

"Good Place to Overnight w dogs and kids"

4
26/07/2016

On two day trip from Dallas to Crested Butte we have stopped here twice. Indoor pool works well for preteens. Two doors in room lead to inside & outside. Rooms have both times been way above just clean. Furniture is comfortable. Buffet is above average but not to die for. Water pressure good. Restaurant was rated as best in Raton when I was looking. Looks OK but we wanted to explore and went elsewhere. We have tried bar and like it. Bed was comfortable. I rate this a 4 of 5 because of location and service but it's a stopover, not a destination. Trinidad Co. Probably has bigger choice but I like to do pass first thing, not last. A little high in price if you only conside price but I think it's fairly priced.

"Nice spot to stop when traveling"

4
26/07/2016

We road trip from central Texas to northern Colorado every summer, and Raton is a nice breaking point. The Best Western Plus is conveniently located just of I-25, and the room was comfortable and spacious. We squeezed 4 kids and 2 adults just fine into one of their regular 2 queen bed rooms. They have a restaurant and bar onsite, which is convenient after a long day on the road. We will definitely stay here again next year.

"Stopover in Ratan, NM"

5
26/07/2016

Stop off for the night on our long drive from Utah to Dallas. The staff was very friendly. We got a great handicap room with walk in shower. Large and spacious. Had Bar-B-Q at the restruant. It was made on sight. My wife sampled it and said it was the best she has tasted. No fat, great tasting. Her chicken in her cob salad was also great. Very nice indoor swimming pool. Large interior space, ideal for group meetings, etc. Great stopping off point.

"High quality, great value"

5
24/07/2016

In all my years of travel I have never stayed in a Best Western of such high quality. The property obviously had had recent enhancements done but it brought it from great to outstanding. Great pool. In the middle of every fast and fine food restaurant you could want. Right at the highway exit. Morning breakfast. Restaurant on site. Hot coffee and a gift shop 7 by 24. Incredible wood carving of a Native American dancer in an Eagle dance costume. Best value I've seen in a long long time.

"Restaurant didn't honor group reservation"

4
22/07/2016

I like everything about this motel. It's nice outside and inside. My room had a back door, which opened into an indoor courtyard and swimming pool - very nice. Our room was roomy, comfortable, and clean. The desk staff were friendly and efficient. Even though I liked this hotel and am a Best Western Rewards member, I won't stay there again in the future. Why? The restaurant Manager did not honor a group supper reservation made a month prior for a visiting Corvette club out of Ft. Worth TX.

"great hotel but poor lighting"

4
22/07/2016

The hotel staff was accommodating and friendly. The bed was extremely comfortable. The rooms were clean. The breakfast buffet was good. My only complaint was the lighting in the rooms. It was entirely too dark. We had trouble even seeing well enough to read our books.

"Great staff!"

4
21/07/2016

Very nice clean hotel with friendly and helpful staff. We had a box of things that needed to be mailed and Ruth at the front desk offered to take care of it for us. It was shipped home without any problems. We walked into the old part of town and totally enjoyed the beautiful old historic buildings. Great place to stop on a long drive, interesting old town.

"Great!!!"

5
17/07/2016

We called and booked a room with no issues. The front desk was awesome and helpful in making our check in painless. The swimming pool was great for our kids and the room was well appointed with comfortable beds. We would not hesitate to stay here again.

"The "Plus" in Best Western in Raton, NM"

5
17/07/2016

Several hundred miles before this stop I hit my first Best Western in probably ten years while in Colorado. On the morning of checkout, I learned from the desk staff that "Plus" is a key word to look for when selecting a BW hotel. Our room had and interior door and an exterior door that reached our car parked outside; great feature. The breakfast facility and meal was good to get you started down the highway. I would return without hesitation.

"Nice Stay"

4
15/07/2016

Stopped here for an overnight stay while on a road trip. Rate was a bit high for the room, but not too bad. Beds were wonderful and comfortable. The staff was friendly. The breakfast options were plentiful and well staffed. My only real negative was the size of the bathroom. It was a bit too small for my taste, but all in all not bad.

"Comfortable rooms, great restaurant"

4
14/07/2016

Our beds were comfortable, and the rooms spacious and clean. My only complaint would be that our a/c didn't work very well. It was cooler outside than it was in our room, and it just couldn't seem to knock the stuffiness out of the room. I would stay here again, despite the a/c issues. The staff was friendly and helpful. The gift shop had some beautiful pieces, as well as a few basic necessities. Our favorite thing about our stay was Mulligan's, the restaurant inside the hotel. We were exhausted from traveling and didn't feel up to going out anywhere, so we ate there for our evening meal. Everything was delicious and service was great. Our free breakfast (also served in Mulligan's) was one of the best hotel breakfasts I've ever had. The potatoes were ridiculously good, and the selection/variety was perfect for a traveling family.

"Better than others"

3
14/07/2016

I usually stay at either a Hilton or Marriott property and this is not in the same league as those two properties. The Best Western does have exterior entrances and the room are not big. The bed are comfortable and the shower was hot. For the price, it was not a very good deal. $160, if you have a pet, a night is in my opinion over priced for the room. What you are paying for is the nice new lobby they have. Compared to other hotels in the area this is the best one.

"Really nice"

5
11/07/2016

Pillows were nice and fluffy. The bed was comfortable. My son's jousted with the weird long pillows. The indoor heated pool was a bonus. Wish there were windows that faced outside. It was nice to be able to park right in front of our room, though, and pass straight through to the pool area. The breakfast was OK. Typical hotel food. The staff were extremely nice. Cute little gift shop in the lobby and the on site restaurant was really good. Would definitely return.

"These Good People!"

5
10/07/2016

I hadn't planned on staying at a hotel, I had planned to camp. It was a spur of the moment trip for me by myself and hadn't budgeted for the expense of a hotel. I also hadn't checked the weather, so clearly, a camping trip fail. Walking into the lobby here I was greeted by RP - who gave me the most exceptional service and rate, made me feel TRULY welcomed to his town, it felt like I had come home to visit family, he was so welcoming. He introduced me to all of the people in the vicinity of the front desk, told me how they would be able to assist me during my stay, told me of things to do and places to see in the area, and was just the kindest person, I can't stress that enough. The room was super clean and comfortable, the entire property well maintained and every person I came in contact with had pride of place. I will most definitely be back. I actually hated to leave!

"Great hotel for a great price!"

5
10/07/2016

The moment we walked in we were created by the front desk. They were friendly and answered all of our questions while providing written instruction. The salt water pool (indoor) was a great addition for the kids and the on site restaurant, Mulligans, was a great dining experience.

"Unbelievable!!"

5
09/07/2016

I got married here almost 17 years ago and this is the first time I have been to Raton in years and stayed at a motel. WOW. I was impressed. Lynda was great with booking our room and Robert P was so nice to my entire family when we checked in. He made us feel very welcomed. The rooms are amazing and VERY clean and updated. We had the buffet for breakfast and top notch. Best place I have stayed at in years. Customer Service is hard to find and this place has the best. Lynda made sure when we checked out that everything was ok and was super nice. I would recommend this place to anyone.

"Very pleasant stay"

5
04/07/2016

First time here. Very nice hotel and great customer service. Room was satisfactory and clean. Swimming pool was supposed to be heated, felt cold to touch, did not go in. Breakfast was included, better than most budget hotels. Nice bar with good bar food. Great place to stay when travelling.

"2nd stay here.."

3
04/07/2016

We loved this hotel the first time we stayed here 2 years ago, so I made sure to book it this year. Well I called early the morning of arrival to check in and they said they only had pet friendly rooms available. This was a concern to me because my family has allergies but the front desk clerk persuaded me to believe that it was so clean I wouldn't know the difference, so I reluctantly accepted. So once we arrived they did stick us in a pet friendly room. What bothered me the most was that I booked our room a long time in advance, so why did they not have a regular room for us. Very disappointed. So we got the keys and headed to the room. Immediately I smelt a dog smell and the a/c was off so it was quite hot in the room. I turned on the a/c and a wet dog smell came pouring out of it. Go to use the phone to call the front desk and the phone smelt like a dog had been licking the phone receiver. Horrible and so disappointing. The clerk first said they had no other rooms available, then quickly called back and said they had one cancellation so we moved to a regular non pet room which was great!! So I was grateful for the front desk who found us a room or we wouldn't of stayed there.

"Excellent hotel for stopping on way to Colorado"

5
04/07/2016

We were headed to Denver from Dallas and didnt feel like pushing it. Based on other reviews made a reservation and stopped. Check in was great, the lady was so very nice and answered all of our questions. The room was clean and roomy. Air conditioner was great, older type that got the room nice and cold. The front desk recommended the bar and grill on property, tired after the long trip, we decided to check it out as we didnt feel like going anywhere. First, the drink menu and a Colorado Bulldog, my favorite drink listed, I saw that as a sign. The service was great, food was also fantastic. When we got back to the room the phone rang and it was the front desk asking if we needed anything and if the room was good. This was 4th of July weekend, they were full, do not know if they called everybody, but, impressed. The next morning had their free breakfast which was great and away we went.

"Great place"

5
04/07/2016

Stayed here during the Balloon Rally. Clean, nice, fantastic breakfasts. Well-run establishment, courteous customer service. Note: there's a carafe of extra-strong cowboy coffee if you don't like the under-brewed swill!! ?? The jewelry on display in the lobby is very nice, and value priced.

"Nice Best Western"

4
01/07/2016

This Best Western in Raton is very clean, well maintained, and staffed by friendly and helpful people. There is also a restaurant on the premises that includes a small bar and TV's. A free buffet breakfast is included, complete with dishes, silverware, and a hostess. Very nice stay in a somewhat remote area.

"A great place to stay in Raton, NM"

5
30/06/2016

From the reservation process, all the way through checkout, we were treated exceptionally well. There was a nice salt water pool, and a good breakfast buffet in the morning. We always find Best Westerns to be great places to stay.

"On my way back home "

4
29/06/2016

As I walked in, there was a line. The girl from the gift shop said she could help me. The clerk was very helpful even changed me from the room I was supposed to be in due to the fact the one they had assigned to me was a Pet friendly room. I have asthma so that was nice of her to ask. The room was great. The bed was comfortable with lots of pillows. That's a plus for me. The bathroom was small but other than that it was good. The breakfast buffet that they offer is nothing to wow you. Easy off the highway and to get back on. Plenty of gas station near by.

"Great Value"

5
27/06/2016

This was a beautiful hotel with an indoor pool, very comfortable beds and an extensive breakfast buffet. Each of the employees was friendly and helpful. Will stay here again when we are on our way through.

"Good value halfway to Colorado from Dallas"

4
27/06/2016

If you find yourself driving to Colorado from Dallas, you'll be tired and ready for a clean place to stay when you reach Raton NM. The Best Western Plus Raton is clean and much more. Very friendly staff, a restaurant and bar on premises, an indoor courtyard and pool (which fortunately closes at 9 pm so the noise dies down) - all in the middle of nowhere, which made it doubly satisfying. All rooms have two doors - one opens to the parking lot (you park your car directly in front of your room, motel style) and one that opens onto the courtyard and pool and the restaurant and lobby. Breakfast is included, and you can make a quick getaway to get in your way again. Would definitely stay again.

"Very welcoming"

5
26/06/2016

We stopped unexpectedly on our way to Colorado and found ourselves very impressed. The lady at the front desk was very friendly and attentive. She made me feel very welcomed and made sure I had the information regarding breakfast, room location, etc. The hotel itself is beautiful. There's a great store, a restaurant/bar, and an indoor heated pool (with curfew so you don't have to worry about all night noise). The rooms are updated and very spacious. Our room was very clean and the beds are very comfortable. It was a nice surprise for some very weary travelers.

"Great place stay in Raton"

5
26/06/2016

We stayed here on our way from Oklahoma to Colorado. The room was clean, large and the bed was comfortable. The layout of the motel is a little strange, but did not impact our stay. Oh, and the breakfast served is excellent. Recommend this motel if you are headed to Raton.

"Best Western Hotel In Raton"

4
22/06/2016

My grandma and I traveled to New Mexico last Summer for a vacation. We stayed for about a week and we both really enjoyed how calm it was and the scenery. Although, my grandma has been before, I never have. The Best Western hotel in Raton was the first hotel we stayed at when we arrived. Red River was our final destination but of course we were tired of being in the car so long so we stopped there. I really enjoyed the indoor pool and free breakfast every morning that was really good. They had eggs, pancakes, bacon, and more. It was so great and everyone was pretty friendly there. Wish I was on my way there right now!

"Unexpectedly great experience."

5
21/06/2016

Driving back to Texas and took a chance on this BW in Raton. Pretty, recently remodeled, clean. All the employees went out of their way to be kind and helpful. Our room had doors to outside and to lobby area, and we could bring our bikes right into our room. We passed on the scary DI in Trinidad, glad we did. Great free bkfst!

"Stayed in another Best Western"

3
17/06/2016

I traveled to Raton, NM for a grandaughters activity. I stayed in the Best Western Plus Raton Hotel. The bed was comfortable, the room was a good size and it was clean. There are two sections to this hotel. I stayed in the fartherest section from the office. It was quiet. They had a great restaurant. Will stay here again.

"Quality hotel ... on the expensive side"

5
16/06/2016

I have stayed here before and each time the experience is great. Staff is very friendly and very helpful. The rooms are clean, the TVs are impressive, and it is always quiet. Linens are new and clean, and the bath towels are real bath towels. Of course in this case you get what you pay for. It is on the expensive side for Raton and I can usually only afford to stay there once a year. Rooms are equipped with refrigerators and microwaves. Highly recommended if you can afford the price.

"Unaccustomed to such great service"

5
15/06/2016

From the time we arrived until the time we left we had superb service from friendly and outgoing staff. The in-house restaurant had delicious food and, yes, great service. Would return to this wonderful Best Western any other time we are in the area.

"This is the place to stay in Raton"

5
10/06/2016

Driving from Dallas to Colorado we like to spend a night in Raton. This Best Western is great. Easy to find, clean, comfortable bed, nice restaurant. We will definitely stay here again. Staff was super nice and helpful too, both at front desk and in restaurant.

"Highly recommend this hotel."

5
05/06/2016

This was a very clean hotel. It was the nicest one we have stayed in. The employees were very polite, and always asking if everything was okay. We got a room call right after checking in to make sure the room met our expectations, and did not have any problems. The receptionist said to call any time 24 hours a day, if we had a problem. We ate in the hotel restaurant, the wait staff was very polite and efficient, the food was very good, and a generous portion of meat was on the plate. I would recommend this hotel to anyone traveling.

"Clean Rooms -"

4
03/06/2016

This is a nice hotel and is pet friendly with a $20 charge per night for pets. Rates are a bit pricy for the area. The pet friendly rooms are across the parking lot from the main hotel and are set up as a motel with doors that face the parking lot. Therefore, the rooms are not convenient to use the indoor pool and other amenities in the main hotel. Breakfast was good and plentiful. Very friendly staff in the lobby and breakfast area. Business center was nice and worked well. Walking distances to several restaurants.

"Delightfully Shocked!"

5
01/06/2016

This place didn't look like much from the outside, but it was incredible inside! Full Service Restaurant and bar. It had a huge pool! The place was incredibly clean! The beds were to die for and the food was delicious! The continental breakfast was superb! Seriously I felt like I was staying at The Ritz!

"Good night sleep"

5
01/06/2016

The hotel was quite for being totally booked up. I really liked that they had a restaurant on site since we arrived around 8:30 p.m. It was good food. I like the large atrium in the center of the hotel where you could relax with friends and that there were two doors to enter the room. I would definitely stay here again. I asked a gentleman staff person if I could fill my water bottle and he filled it with ice and a Gatorade drink which I was pleasantly surprised. I wish I new his name to say he was very nice.

"The best place in Raton and beyond."

5
01/06/2016

The guys have been coming to Raton for years to shoot at a local range. Once we discovered the Best Western, our trips quickly started to include our wife's and kids. The hotel is very clean, has a good well kept heated pool, the rooms are great and the breakfast is the best. It may be a little pricey for the town but I feel its far worth the cost when you want a good clean place with a restaurant, pool and everyone is happy. Don't judge it from the outside appearance, its bigger and better than it looks.

"Good place to stay"

4
30/05/2016

We had a clean and quiet room, despite being right across from the indoor pool! This hotel had a restaurant (Mulligan's) and a small gift shop on site. The breakfast buffet had a nice variety including hot and cold cereal, yogurt, eggs, ham, pastries, fresh fruit, coffee and juice. Staff was very friendly and helpful. Don't hesitate to stay here.

"Above expectations "

5
26/05/2016

We were traveling from Ruidoso, NM., needing a place for the evening found the Best Western Plus in Raton. We were impressed with the lobby and the great customer service at the front desk. This hotel, built in 2010, is clean, roomy and offers relaxation everywhere you walk. It offers pet friendly rooms too. There is a very nice gift shop, a great breakfast buffet that you can also order from a menu for pancakes and such. The restaurant, Mulligans, is nice but I can't say the food was fabulous but the service was great. The area outside our room was a large common area with comfortable seating to enjoy instead of sitting in our room. There are two doors to the rooms. One door from the parking lot outside the room and the other to the main hotel. I didn't want to leave. The room was great. Clean & Comfortable Beds. Will keep Best Western Plus in our travels.

"Great motel"

4
25/05/2016

The motel is great! A little pricier than I normally have to pay, even for a Best Western across the country but I do always enjoy the accommodations and the friendly staff. I am; however, disappointed in the quality of food provided at their restaurant and would prefer a more top quality selection from a Best Western Plus motel. For now, I always enjoy my stay at this location but would appreciate a little better fee.

"Raton, NM Best"

5
23/05/2016

Being a veteran traveler and having endured countless motel stays I noted that when pulling up to the exterior of the Raton Best Western there was nothing exceptional that caught my eye. However, upon entering it I was surprised at the outstanding décor and friendly staff inside! The room was large and comfortable and I enjoyed the exterior door for easy access and the interior door to the courtyard, indoor pool and lobby. The Breakfast and the staff were another pleasant surprise with the fitness center being better than the average motel fitness center.

"Very nice, but dark rooms"

4
22/05/2016

Just spent 3 nights and this is my 2nd time staying there. The place is convenient, clean, the people could not be nicer and Mulligans is the best restaurant in town. Why not 5 stars, because they use the "Obama bulbs" in the room lighting. The hotel is unusual in that the only window in your room faces into the lobby, so no view of the beautiful mountains, hence no natural light. These miserable lights take about 30 minutes to warm up and give out very little light. Like being in a box with no opening. Still like the place, but will look for an alternative next trip.

"Overnight Visit "

5
17/05/2016

We thoroughly enjoyed our stay at Best Western Plus at Raton. It came highly recommended by a friend and justly so! Hotel staff were very friendly and helpful. The room was clean and very convenient. We didn't get a chance to sample the indoor heated pool but it looked tempting. The beds were so comfortable. We had an amazing meal at Mulligans that night and the breakfast bar had everything you could ask for in a buffet. Would definitely stay again.

"after a long day"

5
15/05/2016

Great hotel, wonderful spot to light after a long day, enjoyable bar and grill and we had a very delightful server. Should we pass this way again we will try to stay. Will gladly recommend this place to friends.

"Very nice!"

5
11/05/2016

Very clean and updated room. Breakfast was great but they should mix up the choices every couple of days. It was exactly the same for 3 days that I was there. Staff was great. The only problem I could see is if you had a room located surrounding the pool because it does get very noisy so try to get on me away from the pool.

"Wonderful stay at Best Wester Plus Raton"

5
11/05/2016

An excellent place to stay. No worry about the outside/inside doors on the rooms. The outside door is extra heavy duty and has 3 separate locks. The inside door to the atrium is heavy duty with 2 locks, and the atrium is locked after 9pm; only guests with room cards can get in. Pool is perfect. Rooms are spotless clean, and the bathroom/shower/bath is also spotless. Beds are perfect, with double pillows. Would not stay anywhere else.

"Very Impressed!!!"

5
10/05/2016

This hotel is VERY CLEAN and FRIENDLY and the restaurant is great! We traveled for the first time with our old dog we could not leave home alone. We were given a room in the "pet friendly" building which was great! It had tile floors which made me relax as an accident would not be as bad as with carpet. It had a cute area to walk dogs and clean up after them. The people were great too!!

"Best place to be stuck in a snowstorm!"

5
09/05/2016

I can't give this property enough praise. We stayed here quite unexpectedly because of a spring snowstorm that closed Raton Pass in the afternoon. We had to double back to Raton and began frantically calling hotels when it because apparent that we were not going to be able to make it home that night. We were among the lucky travelers who were able to find shelter in a hotel that night, and we were so fortunate to have stayed at this wonderful hotel. The hotel was mobbed by stranded travelers and the front desk staff was amazingly patient, kind, and unflustered. The hotel itself is clean, modern, and has an indoor pool, bar, and restaurant. Every staff member was friendly and delightful. The property has a nice workout room and a laundry room. To make the stranded families feel a little more at home the next morning -- Easter Sunday -- we woke to find the halls had been visited by the Easter Bunny. The kids had a wonderful time claiming Easter eggs filled with candy. The buffet breakfast the next morning was one of the nicest I've had, and wait staff were again friendly and solicitous. We left feeling very fortunate to have accidentally found this nice hotel with such kind people on its staff.

"Great place"

5
02/05/2016

Due to a change in our route caused by snow, we had to make a change in our hotel reservations. We are glad that we stayed here. The restaurant in the hotel was welcomed after a day of travel in sleet. The room was very clean and the bed was comfortable.

"The Only Real Hotel in Raton"

5
02/05/2016

Best Western Plus is the hotel of choice for my family and me when we go to the NRA Whittington Center. The hotel has friendly, helpful, and smiling staff--behind the desk, in the lounge and restaurant, and on the custodial staff. Rooms are commodious and well-appointed with generous bathrooms and tubs/showers that are easy to get in and out. Bedding is indulgent and cozy. The rooms have indirect lighting, so if you wish a brightly lit room, bring a floor lamp with you! An elevator makes gaining the second floor easy, but if you're on the first floor, you can drive right up to your room door. There is another door in first floor rooms that opens out on the enclosed pool/recreational/leisure area. There's a FAB restaurant with delicious food and an outstanding free breakfast. The front desk is adjacent to an organized and handy gift shop. This hotel is classy (not a hallmark of raton at all), clean, safe, and QUIET! It may be a few dollars above your price point, but trust me, it's well worth the extra cost. Don't consider any other property in Raton...it's Best Western Plus all the way!

"Only place to stay in Raton!"

5
02/05/2016

This is the only place I stay in Raton - for the past 4 years. I feel like a valued guest each time I stay here; all the staff are friendly, personable and exhibit real concern for your enjoyment; recommendations for activities, travel conditions, shopping, whatever. The rooms are nicely appointed, VERY comfortable and clean. Hotel breakfasts are excellent and the dinner menu is probably the best in town. Love having access to the pool, fitness center and business center.

"Staff very helpful!"

4
01/05/2016

We did have a misunderstanding about the pet policy and my husband's need for an accessible room when checking in with Jason at the desk. He was very gracious though, and moved us to an appropriate room which was much nicer than the first. Also, the price seemed a little high, although it did include their pet fee. All in all, our visit turned out to be very good, and we were very satisfied. We would most likely return to this hotel.

"Traveling with a Pet"

4
29/04/2016

Very comfortable, great breakfast and welcoming with people traveling with pets! Not our first stop here, the beds are very comfortable. Also pet friendly, place to walk dogs and tile floors for easy clean-up for any accidents.

"Best Western Plus in Raton, NM"

5
27/04/2016

There is a gem hidden in northeastern New Mexico at the Best Western Plus Inn in Raton. As a mid range brand, Best Western knows who it is. But this was one of the finest hotels for its price range that I have ever visited. The layout of the facility, the accommodations, the friendly and helpful staff and a pretty view overlooking the mountains make it noteworthy. It was a little more than I expected to pay but I was extremely pleased with my choice and recommend this property to anyone traveling through northeastern New Mexico.

"Nicest folks ever"

5
21/04/2016

I stay here with my standard 4-6 times a year when I have meetings in Cimarron for a charity event. Raton is the closest accommodation for dogs and this is one of the best pet friendly hotels ever. They have a separate building for folks with pets complete with a walking area with appropriate facilities. I never feel like I am intruding on folks that are not traveling with pets. The rooms are tiled and always spotlessly clean. It is always nice to have a hot breakfast, not just packaged sweet rolls...perhaps not quite gourmet but very good and satisfying....and with the requisite green chile in the region. The staff is always courteous and have been so very nice when changes have had to be made for weather conditions.

"short visit pleasant visit"

5
19/04/2016

The staff was extremely considerate upon my late night arrival. I would like to return for pleasure some time and visit the surrounding area and stay a little longer. The property was clean. I liked the stone work on the premises. There was a nice selection for the breakfast menu.

"Clean, Comfortable Rooms and GREAT customer service. "

5
16/04/2016

Stayed one night with our 2 dogs. Room was very clean, thought it was brilliant to have tile through out for our pets. Front desk called immediately to make sure we were pleased with our accommodations. Bed was heavenly. Several amenities, restaurant on site, full hot breakfast, coffee, microwave, hairdryer, and frig in our room. Definitely recommend to anyone traveling with their dogs.

"Wonderful stay!"

5
15/04/2016

Over the last couple of weeks, we stayed at three Best Western Plus Hotels. Of those, this was the best place! I like a softer type bed, which you don't usually find in a hotel, but this place actually had a bed I liked and I slept so well. It is a really nice place to stay, friendly and helpful front desk and the restaurant/bar in the hotel has great food! It was more pricey than other Best Western Plus hotels we stayed at, however.

"Excellent staff"

5
12/04/2016

The staff was excellent from the front desk to the hostess at breakfast. The room was wonderful, nice and clean and the bed extremely comfortable. The internet was very fast and the selection of tv channels were awesome. I believe this was one of the nicest best westerns we have ever stayed in.

"Best in Raton"

4
11/04/2016

We had to drive late and booked a room online while driving and we found that we had really gotten lucky with this choice. The hotel was 2 blocks from the interstate and the desk personnel were cheerful and helpful even at a very late hour. The rooms were clean and a very good breakfast was available.

"Road trip"

5
06/04/2016

Best hotel we stayed at during our week long road trip. Rooms were clean, and quite , staff was very friendly and helpful and great breakfast. Easy to find, lots of parking by hotel room, very comfy beds. Thanks for taking pride in your business!

"Great place!"

5
04/04/2016

Stop overnight and found it quite delightful. Spaicios rooms, quite. Fantastic restaurant and breakfast in the morning. Great staff, super attentive and personable. Easy on and off freeway with fuel readily available. Good rates as well.

"I enjoyed my stay!"

5
03/04/2016

We were heading to Breckenridge, but decided to stay in Raton, so that we would be awake and refreshed for the next day. Upon arriving to the Best Western, we found out that we were upgraded to a suite! The staff, management were extremely professional and welcoming. Another plus would be the breakfast/coffee---it was extremely good!

"Very Pleasant Stay"

5
30/03/2016

This a perfect and very nice place to stay. I would recommend everyone to stay at this hotel. Lynda was great upon checking me into my room I was greeted with a warm welcome, very friendly and helpful, and she had the biggest smile I have ever seen she must love her job. I also like the express check-out in the am. The hotel offers alot of ammenties from the restaurant on site, free wifi, 24 hour fitness room, free full hot breakfast buffet. I was very satified with my stay and look forward to staying at this hotel again in the future. Thanks

"Amazing Lodging Experience"

5
28/03/2016

We found ourselves in the midst of a snowstorm and were quite fortunate to locate a room at the Best Western Plus Raton Hotel. At the time we made the reservation there was still a choice and we are very grateful to have selected this hotel. Just after we arrived, Raton Pass was closed and many travelers found themselves stranded. We are extremely grateful that not only were we not stranded but we were accommodated in a hotel with an amazing staff. Each and every employee we encountered seemed genuinely welcoming - providing excellent service. The hotel amenities were great - very clean. As most of us were travelers unexpectedly stranded it was heartwarming to find Easter eggs dotting the halls and indoor courtyard - for children to find! So rare for a hotel to be so thoughtful! I would recommend it wholeheartedly!

"pretty average for the price"

4
20/03/2016

have stayed here 4 times now, very consistent, quite adequate very clean, restaurant and breakfast decent, nice to have restaurant on site staff is polite and helpful wifi is good, and free bathroom exhaust is about 100 decibels - too loud to use as a night light i just wish they would stop tucking the sheets/duvets way in at the foot - leaves nearly 2 feet uncovered at the top - have asked but no change

"great place"

5
18/03/2016

The staff and accommodations were excellent. The cost is on the high side especially if you have a pet, but the motel is very clean and a great restaurant and lounge is attached. The indoor heated pool and enclosed area is awesome.

"Beyond Expectations"

5
11/03/2016

We stopped here for one night on the way to Breckinridge. The room was much bigger than I expected, and the bathroom was bigger than mine at home! It had a shower and a separate tub. The front desk staff was friendly & helpful. I left my pillow and they had it waiting for me a week later when I stopped in to get it. The kids loved swimming in the warm indoor pool and the breakfast buffet was great.

"Excellent as always"

5
28/02/2016

Great accommodations, friendly and helpful staff, good onsite restaurant, clean and nicely decorated rooms. We travel a lot between Colorado, Arizona, and California -- depending on when we get started, Raton is a good stopping place for us and it never disappoints. We always enjoy our stay at this hotel.

"Nice place, would stay again"

4
24/02/2016

This is a nice place to stay in Raton. The room is clean and the beds are comfortable. It's also quiet and located in a convenient location. The staff is all very friendly and polite. We will be staying here again! It's just too bad there's not a hot tub!

"Excellent experience"

5
19/02/2016

Clean, attractive, friendly, comfortable and convenient. First experience led to two more stays. Drove much later into the evening than usual just to return due to previous experience. Will make a point to return in the future.

"Good Night'"

5
19/02/2016

Nice rooms nice service went to restaurant for dinner. Breakfast was a good all around value.Ate Dinner sat in lounge had a few drinks had a good night. The hotel was clean and sanitized real good. We had a real good experience over the weekend.

"Impulsive, impractical, impressive!"

5
16/02/2016

We were only 4 hours away from home after traveling for 10 days but impulsively pulled off the beaten path to avoid returning home physically worn out. Well worth it! It was more than a place to lay our heads. It was a wonderful atmosphere plus great food in the restaurant on the premises.

"Best Western Plus Raton, N.M."

5
16/02/2016

The ONLY location we stay at coming and leaving the Rockies. Best manager, best beds and pillows, best breakfast, and best service. The easy in and out parking should be standard everywhere. We can pull up to the room, unload through the outside door, and then use the inside door to the pool and restaurant.

"Happy with our stay"

5
15/02/2016

We drove in late from OKC and called ahead to make sure they had our room reserved. The lady at the front desk was very friendly and assured us our room would be ready when we arrived at midnight. Sure enough. Everything was ready like promised. The breakfast was very good with a lot of different options. The staff was exceptionally friendly and helpful. We will definitely stop in again on our way to Colorado.

"Excellent hotel"

5
15/02/2016

We stayed only one night but will return for sure when we are in the area. The common space is huge as was our suite. We ate dinner at the bar. Good food, good conversation. The staff is extraordinarily friendly and helpful.

"BW at Raton NM"

4
13/02/2016

It's all good. Friendly staff, spacious room, clean, comfortable bed, decent AC unit. Door at front of room opens to spacious commons area, door at back of room exits to parking lot. Good overall experience.

"Do Not stay if your a working man"

1
11/02/2016

Came to stay here with a crew of blue collar guys working on the road. After a long day working we came to the hotel and checked in. During our dinner we were asked to move our work vehicles from directly in front of our rooms, and park on the far end of the lot. Admittedly we had two trucks with trailers parallel parked, however we did not occupy more spaces then we had rooms. After my dinner I walked out to the near empty parking lot (literally 3 other cars in the parking lot besides my crew). After going to the front desk we discovered one guest, let me repeat that 1 single person complained that they could not directly in front of their room. Apparently this one guest was worth more to the hotel then 7 rooms for 5 nights. I will never stay at this hotel nor will anyone in my industry since they don't seem to care about my trucks and the 100s of thousands of dollars on my truck. I will be staying at a more accommodating hotel that understands we were spending over 3,000.00 to keep our equipment safe.

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
Here at the Best Western Plus we value all of our guests and always do what we can to ensure the comfort, safety and satisfaction of all who stay with us. I am sorry that you felt our request signified that we do not value you. I assure you that is not the case. The trucks were parked across multiple spots blocking access to other guest rooms. The guest whose room access was blocked needed close access to their room due to health reasons. It was not that we valued them over you or vice versa but that we do care about and are considerate of all of our guests. Since there was additional parking nearby, our hope was to allow the other guest access to their room in consideration of their health and well being, while still having a close spot for you in consideration of your concern for your trucks. I would love to have the opportunity to speak with you, please feel free to give me a call at (575) 445-8501.

"Best Western Plus"

5
07/02/2016

This is the 3rd time staying at Best Western in Raton NM. We always rate it a 10!!!! The staff; food; rooms are always super!! They have a gift shop that offers a wide variety of items to purchase. They offer 2 newspapers. They are very helpful on road conditions.

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
We are honored to be your hotel choice when traveling through Raton and sincerely appreciate you. If we can ever do anything to make your stay even more comfortable we are always here to help. Thank you very much for taking the time to share your review.

"Nice, Clean, and Excellent Staff!!"

5
29/01/2016

Stayed here while on business. BW Raton has excellent service and accomodations. Room was very clean and the staff was very courteous and professional. Complimentary Buffet breakfast was hot and delicious with a variety of items. Mulligans Restaurant has delicious meals and no need to go out anywhere else. Usually stay at Hilton brands, but since none available locally, BW Raton definitely good or better. Thank You BW Raton!!

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
We are very happy to hear that you enjoyed our clean rooms and wonderful hot breakfast buffet. We hope to be your hotel of choice if you should travel through again. Thank you very much for taking the time to share your experience and for choosing our hotel!

"Glad We Stayed"

5
29/01/2016

First time at this hotel in Raton and we will stay here again! Staff was friendly and welcoming. Loved the onsite restaurant/bar and the lovely atrium with indoor salt water pool. Dog rooms are across from the main hotel and our puppies loved the stay as well. Thanks Best Western staff!

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
We are pleased to know that you enjoyed the special dog friendly rooms, the indoor heated salt water pool, and the onsite restaurant and bar. We hope to see you again the next time you travel through our area. Thank you very much for sharing your review.

"Raton Best Wetern"

4
09/01/2016

Surprising for a small town. We stayed there a few nights. Hotel has a heated pool and a decent restaurant. Accommodations are either new or recently renovated. All the rooms have indoor and outdoor access doors so you can enter your room from the interior of the hotel or the parking lot. Nice because you can park right outside your room (motel-style). Breakfast is included and it's pretty good.

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
Thank you very much for sharing your experience. We truly appreciate you choosing our hotel for your stay in Raton and hope to have the opportunity to be of service once again.

"Raton Best Western"

5
08/01/2016

One of the nicest Best Western Hotel we have stayed at during our travels. Clean comfortable rooms, helpful and friendly staff, nice breakfast included with each night's stay. We ate at the restaurant which has a nice selection of entrees and the food and service were good.

"Very good for a roadside hotel"

4
07/01/2016

This hotel was a good surprise as we had to stop in Raton due to weather and were not expecting much. It had a decent size room and suited us well. Staff was friendly and helpful. Facility has an indoor pool, a spacious common area, small shop at the entrance and a restaurant. I recommend any traveler to stop here to spend the night.

Bernadine B, Manager at BEST WESTERN Plus Raton Hotel, responded to this review
We are very pleased that you enjoyed your stay at our hotel. We thank you for the recommendation and if you should be in the area again, our friendly staff will be here ready to help you in any way that we can. Thank you for taking the time to share your review.

"Staff Was Fabulous"

5
05/01/2016

We recently passed through Raton on our way to Colorado. We stayed at BW when the Quality Inn next door threw us out because we did not have a reservation after we had checked in. The BW team was fabulous and made sure that we had everything that we needed. Ruth was especially helpful and kind. Thank you for your kindness during the Goliath Blizzard of 2015.

Bernadine B, Manager at BEST WESTERN Plus Raton Hotel, responded to this review
We know how stressful traveling in such a storm can be and we are very happy that you made your way to our hotel and enjoyed your stay with us. Ruth is definitely a gem and it will be my pleasure to share your kind words with her. Thank you for taking the time to share your review and we hope to see you again if you should return to the area.

"Nice place"

5
04/01/2016

This is a very clean and up to date hotel. The indoor pool is nice in the cold climate. The staff was courteous, even at midnight when people were trying to get rooms in the blizzard without reservations. We stay here every time we visit Raton.

Bernadine B, Manager at BEST WESTERN Plus Raton Hotel, responded to this review
Thank you very much for sharing your review! We are honored that you enjoy your stay stay and continue to stay with us each time you visit Raton. If there is ever anything that we can do to make your stay even more enjoyable, our wonderful team is always available to help in any way we can! We look forward to seeing you again! Thank you!

"Carlos"

2
04/01/2016

Front desk had personality of apartment landlord. My spouse is disabled, handicap parking was horrible access, in fact the rain cutter outlet points right into handicap parking. If it becomes ice, slip/fall and trip to ER and a liability claim. Access to the rooms is goofy go in another corridor with luggage to get to the elevator to go to room. At the desk you are given a permission slip to eat breakfast. For $120 ++ you are not given complimentary newspaper,cookies. fruit, but you do get a copy of Raton NM yeepee! At breakfast sure enough, someone collects the breakfast permission slips tacky tacky. Nothing special about the breakfast, I kinda wish they would leave you be, but someone is refilling coffee cup and of course needs a tip. They will make hot tortillas upon request. At the price of hotel they should just do it. Pillows were huge and lumpy. The lady at checkout was pleasant and cheerful, even when I complained. Sorry that's my review.

Bernadine B, Manager at BEST WESTERN Plus Raton Hotel, responded to this review
Here at the Best Western Plus Raton Hotel we strive to provide a comfortable, safe, and enjoyable stay to all of our guests. I am sorry that this was not your experience. We do have designated accessible rooms where you can park right in front of the door for ease and comfort and should you stay with us again we can do our best to get you into one of these rooms. Because we do have a full restaurant inside our hotel we do also have people who come in for breakfast who are not hotel guests. The breakfast ticket is a way to ensure that our hotel guests are not charged for a breakfast that is included in your stay. Our breakfast is staffed with a host and servers to greet and welcome you, take order for pancakes, waffles, or tortillas and really to help in any way possible to ensure that you have a good breakfast experience. We sincerely appreciate you taking the time to share your thoughts and we value your feedback. Every comment from our guests is a way for us to improve and to learn ways in which we can better serve. Thank you.

"Christmas in Raton"

5
27/12/2015

Hotel is an oasis in the winter! Wonderful amenities and staff was very friendly and warm. The Christmas Tree was beautiful! The inside area was peaceful and resort like. Great property! We will return!

"One night stay"

5
22/12/2015

Stayed one night as we traveled through to CO. Room was good and staff was very accommodating and nice. Breakfast was a nice bonus. i would definitely stay here again. Beds can always be better and I wish there was a room with two king beds, but overall, the room was good.

"A Gem in Raton"

4
21/12/2015

This is a great layover point. Just traveled back from Breckenridge CO after a week of ski/snow vacation and didn't want to make the whole drive back to Texas in one day. This was one of the best decisions on the trip. Wife and 3 college kids. The hotel is a classic Best Western in that it is very clean and friendly. This particular one is very elaborate with an indoor pool (closes at 10 pm) and a huge indoor area to just hang out. There is a great restaurant also enclosed with a great view and breakfast. I would recommend this as a way to break up the drive either way. Kudos to Linda. She is very nice and takes pride in her job and the hotel.

"BEST "ON-THE-ROAD" HOTEL EVER!!"

5
19/12/2015

Traveling from East Texas to Breckenridge, Colorado, we stayed one night at the Raton Best Western. I have never stayed in a hotel while vacation traveling, what I call an "on-the-road" hotel, that is even close to this one. Immaculately clean, recently remodeled, friendly people and really good breakfast. There was a large in-door pool and covered area for the grandkids to burn off some energy from a long drive and the rooms and beds were great. Without a doubt better than anything we have ever experienced.

"12/18/15"

5
18/12/2015

Fantastic Service. Very friendly staff, especially the front desk. They made a special trip to my room to show me how the TV works. Restaurant and fitness room are excellent. Very clean. Was able to enjoy some sports watching at the bar and also enjoy some excellent food. Rooms very clean and modern. Nice breakfast buffet in the morning

"Best Hotel in Raton"

5
14/12/2015

Very nice hotel with big rooms ,sitting areas and a huge atrium that you let the kids go wild in. There's space for everybody to relax and the free breakfast is a real breakfast. The room was a king suite with a couch tables, large desk and fridge. The bath area was large and most of all the rate was very reasonable. I've stayed at a lot of swanky resort style hotels that are not half as nice. There are two entrances to the room from the atrium and from the outside.so if you want to get to your car you won't have to walk far. The ac unit was quiet and very efficient.

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
Thank you very much for taking the time to share your review. We are delighted to know that you enjoyed the comfortable room and hot breakfast buffet. It is very important to us that our guests have a comfortable and enjoyable stay and very rewarding to know that you enjoyed your stay enough to consider us the "Best Hotel in Raton! - that is truly an honor! We will do our best to continue to strive for that and hope that you will stay with us again if you return to the area! Thank you!

"Great Place"

5
28/11/2015

This was our first stay and won't be our last. We stopped her due to inclement weather and loved this hotel! The staff was helpful, friendly and totally professional; our room was well decorated and the beds perfect. The restaurant and lounge were attached so we didn't have to drive to dinner in icy weather. The breakfast buffet is amazingly good and the green chile and homemade salsa are wonderful touches. Check this hotel out; you will return as we plan to!

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
We are so happy to hear that you loved your stay with us and enjoyed the rooms, the restaurant and lounge and hot breakfast buffet! Thank you very much for taking the time to share your review and for your recommendation. We look forward to having you as our guest again!

"Birthday Bash!"

5
23/11/2015

Our family needed a place to stay for a 70th birthday party and we were so pleased with every aspect of the hotel. The rooms comfortable, the staff accommodating, the pool a blast and the restaurant awesome. We will be back for sure.

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
It was an honor to be able to host your family's 70th birthday party and we are very happy to know that you enjoyed all aspects of your stay. Thank you very much for sharing your review.

"Hunting trip"

5
21/11/2015

The service my wife and I receives at Raton,NM, was over the top. Going through a blizzard and having every thing we needed right there at Motel was perfect for our stay.Lodging , restrant and bar all in one place, perfect.

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
That blizzard sure was an experience! We are so happy to know that despite the weather that you were able to have an enjoyable stay with us. We hope to see you again next time you're in the area and we will do our best to order some better weather for you next time! Thank you very much for taking the time to share your review.

"The Mayberry RFD of Hotels"

5
15/11/2015

This place genuinely has the nicest staff I've ever met. We showed up at 10:50 pm. The staff was bright-eyed and ready to serve. We couldn't have been treated kinder. The hotel room was very clean. This isn't like the old Best Westerns I would have expected. The morning breakfast was complimentary and had a lot to offer. I would choose this one again if passing through. This hotel was the basis for our decision to stay at another Best Western in another town the next 4 nights.

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
Your kind words about our hotel made us smile and were also very rewarding - thank you! It is our goal that each of our guests has a wonderful stay and our team is always here to help to ensure that you do. Thank you once again for sharing your review.

"Overnight Stay"

5
15/11/2015

Hotel was excellent - staff, cleanliness, ease of check-in and out, food at restaurant, amenities. Plus pet friendly. Location was easy to get to. This was a stay on the way to a final destination. I cannot say enough about how professional, courteous and helpful the staff were at this hotel.

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
Thank you very much for taking the time to share your review. We are pleased to know that you enjoyed your stay in our pet friendly room and we hope to see you again if you should return to the area. Thank you!

"Best place in town"

5
12/11/2015

This is hands down the best hotel in town. Rooms are very comfortable, quiet and it's very easy to sleep. The staff is very friendly and helpful. It also has an onsite restaurant which has good food but doesn't stay open very late, which is true for most of the town. It does have an indoor pool but have never used it in the multiple times I have stayed there. Also has a small gift shop, fitness center and laundry area. Also very convenient to the freeway and town, but then again what isn't in Raton

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
We are so happy to know that you enjoyed our comfortable rooms and were able to get a good night's sleep. Thank you very much for sharing your experience and we look forward to having you as our guest once again.

"Recommended"

5
10/11/2015

I was very impressed with this hotel, which has a table service restaurant on the premises. There is also a huge indoor 'lounge' that can be accessed direct from one's room. Park your vehicle by your room door, walk through the room & open the other door onto the lounge. No need to go outside to reach the restaurant or reception. Excellent front desk staff. Would stay there again. My rating of 'average' for sleep quality applies to every hotel we stay at as even at home we are very light sleepers! Bed was comfortable though.

"Great stay"

5
09/11/2015

Attractive facility, friendly staff, comfortable rooms, good food and nice lounge. Would definitely stay here again. Easy to find and good access. That's all I have to say.but I cannot submit unitl I add more characters.

"Raton - Best Western"

5
06/11/2015

Very impressed with the staff on the front desk, very helpful. Room was clean, bed was comfortable. Nice to have an indoor pool and wish we had time to use it. Breakfast was hot and hit the spot. I would purposely plan to stay here again the next time we are headed this way.

"Really surprised!"

4
04/11/2015

On the road too Amarillo from northern Colorado. Never leave reviews but I thought this hotel definitely deserves one. I have to travel through small towns a few times a year for the type of work I do and always dread the hotels. This place is quite different. Seems to be recently redone, Very clean and modern lobby area, rooms are comfortable enough to get a good nights rest. The people were simply amazing. Mulligans restaurant was surprisingly good with a good variety of food and drinks. This is what small town hotels should use as an example.

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
Thank you very much for choosing our hotel for your stay in Raton and for taking the time to leave a review. We are honored by your kind words and are so pleased to know that you enjoyed the comfortable rooms and good food at Mulligans. Our team looks forward to ensuring that your next stay is just as pleasant. Thank you!

"Excellent Hotel!"

5
02/11/2015

Nice and Clean Rooms! Mulligans restaurant has great food and service! Excellent buffet breakfast. Usually stay at Hliton brands if available, but this BW was just as good or BETTER!! I'm definitely staying here again in the future.

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
We are pleased to know how much you enjoyed our nice clean rooms, great food and service, and excellent buffet breakfast. Thank you for sharing about your experience and we look forward to having you as a guest again!

"Excellent stay"

5
02/11/2015

This rated very high in our stays across the US. Nothing to complain about and every thing to be pleased about. Looked to be freshly redone. We did not use the pool but felt nice and warm to use. Staff very pleasant and helpful. Don't miss this one! Cost a little more than we usually pay but was in line with others in the area.

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
Wow! We are excited to know that your stay with us rated very high in your stays across the US! That is truly an honor and It will be my pleasure to share your kind words with our team. Thank you very much for sharing your experience.

"Wow"

5
31/10/2015

Long day of driving a u haul and a trailor. We weren't expecting much from the hotel other than a bed and reasonable service. Wow. What we got was an oases in the trip/ Awesome room, wonderful service and a first rate restaurant. Stay here you won't regret it. Maybe the best motel we have stayed in and we stay in a lot.

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
To be considered an oasis on your trip is so very rewarding because that is what we truly strive for. We know just how tiresome such a long day of driving can be and it makes us happy to know that you had such an enjoyable stay. Thank you very much for taking the time to share your thoughts. If you should travel through our area in the future we look forward to providing a warm welcome back to our comfortable oasis.

"Beauitful Room!"

5
31/10/2015

The room was beautiful. The pool was perfect for our kids after being in the car all day long. We loved it! The breakfast was delicious and very nicely presented. We were going to say at a different hotel in a different town but there wasn't any place to eat dinner so we drove on. We are so happy we decided to stop in at Raton. =)

"Clean, nice bar, VERY good food"

5
26/10/2015

This place is unique in their lobby/pool area is huge...has access to rooms via outside AND inside. Very clean, great staff and the restaurant was really good food and the bar had excellent wait staff. I'd stay here again in a heartbeat.

"Nice big room but lighting issues"

3
26/10/2015

We stayed at the Best Western in Raton after visiting Capulin Volcano National Monument which about an hour away. Our room was big with lots of room. The public areas of the hotel were also very roomy. We had issues though. The lighting in the room was poor. The light switch by the entry door did not do anything so when we entered the room it was very dark. While fumbling for a light next to a bed, I tripped over a end table. I had to go to the front desk to get a bandage for my wound so I wouldn't bleed all over. We also had issues with the TV remote and there was no bath mat for the shower/tub. There is fast food and sit down restaurants nearby.

"Great place, a welcome surprise"

3
18/10/2015

So we actually stayed at this hotel twice, the first time on our way from arizona to the Midwest, and then stayed the night here again on our return trip back to Arizona. The first night we stayed, the room was pretty good, my my only complaint was that We got in pretty late, and we were given an adjoining room, which sucked because some people went into that room later than us and we're talking pretty loudly until about 1 am. Free breakfast the next morning was good. The attendants were very helpful; they helped us get food for our kids as we were trying to get out quickly and on the road. Found several long black hairs in the eggs, and the sausages were incredibly spicy...so good was mediocre but the staff was good! On our way back home we stayed here again. When we got to our room I noticed a lingering smell of smoke. I called the front desk, and the gentleman (I think his name was kp) was very nice and offered to switch out room. Unfortunately, all my kids were already asleep and curled up in the beds asleep, so I declined. He did mention he would make a note in my file that I reported a smoke smell, so hopefully that will be noted when the room is cleaned. After the breakfast experience over a week ago, I'm not sure if we will have breakfast here in the morning or not. Overall, this hotel seems a bit on the pricey side, but the rooms are clean and the beds are comfortable. If you need a place to rest your head, this place is certainly acceptable.

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
I would first like to say thank you very much for staying with us. We truly appreciate having you as our guest. I am glad to hear that you enjoyed the clean rooms and comfortable beds and hope you were able to rest well after a long trip. I sincerely apologize that you experience problems during your stay. We have looked into and addressed each of your concerns as we always take all feedback that we receive to continue to improve. Our goal is to always give exceptional service and for our guests to have an enjoyable, comfortable, and restful stay. I apologize that we did not exceed your expectations but I hope if you should pass our way in the future that you will give us another opportunity to do so.

"Fabulous!"

5
17/10/2015

From the front desk to the wait staff, everyone went out of their way to be friendly and helpful. The room was spacious, clean and beautifully appointed. We have a dog and she was graciously welcomed. They have a special place for dogs to "go" that included a fire hydrant and poop bags! The dinner special was excellent and a good value. Don't know that we will pass this way again but would definitely recommend it to anyone.

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
It is wonderful to hear that you enjoyed our designated dog friendly rooms and area and that each of our team went out of their way to be friendly and helpful. Thank you very much for taking the time to share about your experience. We are honored by your kind words and recommendation!

"Great surprise"

5
17/10/2015

We stayed at this property on ur way to Colorado. It was so nice, from the staff to the room and the breakfast! We stayed in a suite and it was very clean and well laid out. The hot breakfast was great with good choices and great service. We would definitely stay there again.

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
Thank you very much for taking the time to share your review. We are pleased to know that you enjoyed your stay in our spacious suite as well as the hot breakfast buffet. We both appreciate and look forward to having you as our guest again when you return to the area. Thank you!

"Conducting business in Raton"

5
16/10/2015

We spent several days here, conducting depositions. The restaurant offers a variety of very good dishes in a nice atmosphere -- we ate all our meals there and never got tired of it. The board room is perfect for the job we had to do, and the staff was attentive and went above and beyond the call of duty when asked (going to another location to make color copies, for example). I highly recommend it.

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
We are very happy to know that you enjoyed your stay and the great food in the restaurant while conducting business here in Raton. It was our pleasure to be of assistance and we are always here to help in any way that we can. Thank you so much for choosing our hotel and we hope to be of service again if you are ever back in town for either business or leisure. Thank you!

"Great Surprise"

4
13/10/2015

We were on our way from Estes Park, Co to New Mexico for the balloon fiesta and needed a place to stay for the night. My wife checked reviews in Raton, New Mexico and found Best Western Plus. It was one of the cleanest, nicest motels I have stayed in a long time. Truly a surprise.

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
Thank you very much for taking the time to share about your experience. It was truly rewarding to know that we were one of the cleanest and nicest hotels that you've stayed in a long time. I was honored to be able to share your kind words with our hard working team! Thank you for choosing our hotel and we hope to see again when next in the area.

"A hidden gem"

5
11/10/2015

I stay in Raton on the average 8-10 times a year. For years I stayed at another motel but recently they were booked and I had to try a new place. I wasn't sure what to expect when I arrived but what a pleasant surprise. We usually book a Standard King or the King Suite which is about $50 less than a standard room at the other motel where we usually stayed. The rooms have all been updated and are very nicely done. The bathroom alone in the king suite is comparable to some of the finer hotels that we stay in while in Denver and cost $200 a night more. The restaurant & bar are nice and very clean and the food is really very good. I'm not much of a salad eater but the Cobb salad is one of the best I have ever had and we are always surprised at how fresh the ingredients have been since they are around 200 miles from a major distributor. I personally can vouch for the Bourbon Rib-eye that I seem to get every time I'm there and they make a pretty good martini as well. They offer a nice breakfast buffet every morning with scrambled eggs, potatoes, sausage & ham and they will cook you up some waffles in the kitchen if you ask. Of course they have fruit, cereal, yogurt & bagels as well and always a friendly person walking around to refill your coffee. The staff has always been very nice and really seem to appreciate that you there. Obviously I am a big fan of this motel and I always look forward to my trips to Raton, NM.

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
I would first like to say how much we truly appreciate you staying with us. We are so happy to know how much you enjoy our rooms, the hot breakfast buffet and the wonderful food in our restaurant. Please know if there is ever anything that we can do to make your stay even more enjoyable, our wonderful team is always available to help in any way that we can. Thank you very much for taking the time to share your review!

"Mulligans - best fish and chips we have ever had. Great Motel"

5
06/10/2015

Mulligans was wonderful, especially after the terrible experience at another restaurant in Las Vegas, NM. Tender cod, large servings, lightly breaded. Motel was also great, with a huge swimming pool, nice room, pleasant service. GREAT breakfast.

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
Thank you very much for taking the time to share about your experience. We are so happy to know that you enjoyed our indoor pool, nice room and pleasant staff. The Fish and Chips in our restaurant are definitely one of our most popular dishes and we will be sure to have some ready for you if you should stop in and visit us again. Thank you!

"Very nice property, great staff"

5
04/10/2015

Very pleasant staff, rooms are high quality for the price, food at the hotel is excellent, breakfast is real food with cloth napkins and metal silverware! I have stayed at many Best Western Hotels and this one is the best so far!

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
Thank you very much for your kind words! We are so pleased that you enjoyed our comfortable rooms, excellent food and hot breakfast buffet. We are honored that we are the best Best Western that you have stayed in so far! Our team will be happy to welcome you back if you should travel to the area again.

"Not Accomodating"

1
03/10/2015

When we arrived, The desk clerk told us smokers were not wanted on the property. So, we didn't stay there. As the NRA headquarters was there, this hotel and the city lost all the money from a multiple day stay.

Bernadine B, Hotel Manager at BEST WESTERN Plus Raton Hotel, responded to this review
I am truly sorry that we were unable to accommodate you with the type of room that you were looking for. I assure you that we genuinely try our best to accommodate the needs of our valued guests in every way that we are able to. We do have designated smoking areas outside on the property and would not want anybody to feel unwelcome, however for the comfort and well being of all of our guests our rooms and public areas inside the hotel and restaurant are non-smoking.

"Staff, breakfast and room are wonderful"

5
01/10/2015

What more can we say. The staff is helpful and accommodating. The breakfast is plentiful and wait staff are superb. The room is very comfortable and we would love to purchase the pillows. We will definitely be returning!

"Best Western Plus"

5
01/10/2015

Best Western Plus is a great place because it provides a one stop stay. With the restaurant and lounge you can check in an not have to walk or drive around for food or drinks. A lot of the time I am traveling alone and feel secure because I can pull in and have an evening without going out and about.