habitación 1
habitación 2
habitación 3
Código ventaja

Best Western Plus Hotel University Inn, Moscou

4.5/5  - basé sur 843 notations.
1516 Pullman Road, 83843-4094, Moscou, United States - Ver el mapa

Bienvenido al BEST WESTERN PLUS University Inn. Durante su estancia en el Best Western Plus® University Inn podrá disfrutar de un desayuno caliente completo gratuito y de una bebida gratuita (de domingo a jueves), acceso gratuito a Internet inalámbrico de alta velocidad en todo el hotel, servicio de transporte de ida y vuelta al aeropuerto regional de Moscow-Pullman, una piscina climatizada cubierta y una relajante bañera de hidromasaje, baño turco, un centro de negocios abierto 24 horas, servicio de lavandería y centro deportivo. Disfrute de un tentempié o un cóctel rápido con amigos en Seasons Public House, nuestro restaurante y bar con vistas a nuestro hermoso patio al aire libre. Nuestro hotel de servicio completo y nuestro centro de congresos ofrecen capacidad para un máximo de 500 personas en una superficie total de 1. 100 metros cuadrados con salas para reuniones y espacios para recesos. Aquí podrá encontrar asimismo una amplia gama de equipamiento audiovisual y servicios de planificación. Estamos a su entera disposición para ayudarle a que su próximo evento sea todo un éxito. Nuestro hotel recién renovado es uno de los mejores establecimientos de Moscow, Idaho. Este hotel se encuentra junto a la Universidad de Idaho y a solamente 11 kilómetros de la Universidad Estatal de Washington y Pullman, Washington, lo que nos convierte en el lugar perfecto para disfrutar de eventos deportivos o para visitar a estudiantes y profesores en la universidad. En esta región podrá encontrar una gran variedad de campos de golf, entre los que se incluyen el campo de golf de la Universidad de Idaho, el galardonado club de golf de Palouse Ridge y el club de golf Circling Raven. ¿El golf no es lo suyo? ¿Es posible que prefiera disfrutar de una cata de vinoso recorrer las instalaciones de una fabrica de cerveza? Escoja una de las seis bodegas locales o las cuatro fábricas de cerveza ubicadas a solamente treinta minutos del hotel. ¿Desea disfrutar de actividades al aire libre? Realice un recorrido por los 60 kilómetros de rutas pavimentadas que conectan Moscow, Pullman y los municipios aledaños. También puede disfrutar de actividades de senderismo y ciclismo en Moscow Mountain, Kamiak o Steptoe Buttes. Si desea disfrutar de un inolvidable viaje a Moscow, Idaho, en un hotel con un cordial y solícito servicio, realice su reserva en el Best Western Plus University Inn hoy mismo y saque el máximo partido a su estancia.

Best Western Plus

Hotel University Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Aire acondicionado
    Aire acondicionado
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Sauna
    Sauna
Ver más Ver menos

Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 849 huéspedes
NOTA EMITIDA
Excelente
533
Muy bueno
213
Normal
72
Malo
20
Pésimo
11
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
74
De negocios De negocios
240
En familia En familia
392
En pareja En pareja
97
En solitario En solitario
31
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"A hidden gem!"

5
18/07/2018

This Best Western exceeds expectations. Simple on the outside. Beautiful on the inside. I attended a class reunion here. The catering chef for our cocktail social and banquet was excellentl. The breakfast for hotel guests was plentiful, with freshly cooked eggs bacon, gravy, biscuits, waffles,etc.The hotel decor with lovely artwork of the Palouse was very tasteful. The reception desk was gracious and welcoming. The interior garden courtyard was beautiful and not what you would find in any motel. I highly recommend it if you are going to visit Moscow.

"An older hotel but well maintained"

4
17/07/2018

I stayed here to conduct a workshop. The hotel is well maintained, clean, and comfortable. The hotel provides a good breakfast. The internet connection could be stronger. The conference room facilities were good. The staff members were cordial and competent. The hotel is near shopping and restaurants.

"handy place"

5
16/07/2018

great place to stay, with a nice place to eat and a bar to drink in if you don't want to go out. Room were clean and quiet.On the edge of town so you have a very short drive to the restaurant and brewery district downtown.

"Best Hotel We Have Ever Stayed At!"

5
13/07/2018

Absolutely the best mid-grade hotel my wife and I have ever stayed at! Hotel staff on all shifts were most kind and helpful. Rooms are immaculately clean. Very quiet hallways. They have a beautiful interior, private courtyard with colorful flowers and deep, rich green grass. We enjoyed a nice swim in their large indoor swimming pool and relaxed in the hot tub. Wonderful bed to sleep on. The staff even provided a roll away bed for our young granddaughter who was traveling with us. The next morning in their breakfast area (large and spacious) we enjoyed the largest selection of full and hot breakfast items we have ever had at a hotel. First class. We absolutely recommend this hotel to all.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Freshmangolover, Thank you for your glowing review! Our hotel staff is definitely a one of a kind and we're pleased to see their efforts were noticed. Our maintenance crew works day in and day out to keep our courtyard well kept and will pass your kudos on to them. We feel honored that you enjoyed all aspects of your stay with us as we strive for a first class experience with all of our guests. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Fantastic place to stay! "

5
13/07/2018

We stayed here for 5 nights and had a wonderful experience! Every member of the staff was friendly with every encounter! The rooms are standard size, clean, and had comfortable beds. Breakfast was one of the best as far as variety and taste....every morning there was a variety: eggs (real scrambled eggs), bacon, potatoes, biscuits, gravy, tortillas for breakfast burritos, toast, bagels, English muffins, yogurt, oatmeal, fresh fruit (if you arrived early you got the raspberries and blackberries!), waffles, boiled eggs. Ample seating in the breakfast area and great service from the staff! You could also eat outside in the courtyard, which is beautiful! All day there was Keurig coffee and fruit water available in the lobby, cookies in the afternoon. The pool and hot tub were nice! The fitness area was small, but served its purpose. Laundry facilities were nice. Also you can rent bikes from Paradise Bike shop directly from the hotel, and the Latah and Chapman trails are right across the highway from the hotel. Conclusion: stay here if you visit Moscow!

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Arkansasjavalover, Wow! Thank you so much for your great review and letting other travelers know of the great breakfast we have to offer our guests daily. We're pleased to see you enjoyed the bike rental option we have, our evening cookies, location and friendly staff. We look forward to your future stays with us! Sincerely, Jacky Vazquez Rooms Division Manager

"Wonderful Stay!"

5
10/07/2018

We stayed here for a week while my grandson played soccer across the street at University of Idaho. Before we arrived, Nelson (front desk staff) thoughtfully sent me brochures about things to do in Moscow. Our room was clean, nice indoor pool, delicious free breakfast choices, great onsite restaurant and bar, friendly and helpful staff...At the front desk, Nelson was so nice and thoughtful and made sure we had everything we needed...including a safe room where I could keep my laptop when I wasn't onsite...Very comfortable and friendly place to stay!

"Very fun!"

5
09/07/2018

Food is outstanding! I always eat at the bar. Great drinks too. Happened upon Trivia Night and what a blast that was! Very clean. Friendly staff. Only complaint is that they fold dinner napkins on the other side of the bar right there in front of you. Weird when trying to have a conversation with someone. Too imposing.

"Excellent Hotel"

5
05/07/2018

I highly recommend this hotel after staying here for approximately 2.5 weeks for work. Great rooms (clean and quiet), all the amenities, friendly staff, free shuttle to and from town, wonderful complimentary breakfast, free WiFi, well kept outdoor sitting area, and a nice bar/lounge (they have a trivia night too). There's also a pool, workout area, and small laundry facility. And don't forget the complimentary cookies in the lobby and spa water. There are elevators to the second floor. The breakfast was impressive - scrambled eggs, bacon, potatoes, toast/bagels/English muffins, juices, etc. The hotel offers everything you need and with a friendly smile.

"Superb hotel"

5
04/07/2018

I have stayed here before and didn't hesitate to book again. The staff here make you feel really welcome and do everything they can to make your stay a good one. The staff who serviced my room did an excellent job and even left hand written personal notes thanking me for my stay. I was amazed when Linda behind the bar remembered me from 9 months ago. There is nothing negative to say about this hotel.

"Clean & nice "

4
24/06/2018

We stayed one night here. The rooms were clean. The staff was nice. The breakfast was a typical Best Western breakfast. The only problem was that the staff wasn't at the desk when we got there. There was a note to text for help. That wasn't an issue for us, but there was an older gentleman who had been waiting for over 15 minutes because he doesn't have text. They also ran out of cookies because all of the sports kids staying there took them so we could not have any. They didn't have decaf tea at the front either.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Queenjjd, Thank you for staying with us! We are pleased to see you enjoyed our guest breakfast, staff and cleanliness. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Fine"

5
21/06/2018

Met by some very friendly staff while checking in. Room was clean & quiet. You can open the windows partially which I always appreciate. Didn't have a chance to use the pool or hot tub but they looked inviting.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear hangupanddrive, Thank you for you review! We are pleased to see you enjoyed your clean and quiet room! We hope to see you again soon and that you're able to enjoy our pool and hot tub during your next visit! Sincerely, Jacky Vazquez Rooms Division Manager

"Great choice in this area"

5
02/06/2018

We were very happy we chose this hotel. It was in a very convenient location for our touring the area. Room was clean and spacious. Bedding good. Keurig coffee maker in room. HVAC was loud but was fixed right away after we called. Shower- best ever! Walmart, fast food and other restaurants are nearby. There is also a WinCo grocery with good prices, but you need cash or a debit card there. No credit cards. Front desk staff of hotel are wonderful as well as breakfast staff. Overall, a really good stay.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear PatRemA, Thank you for being our guest! We are pleased to see that our bedding, Keurig Coffee Maker, friendly staff and location made for a great stay! We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"great staff"

5
31/05/2018

We visit Moscow fairly often and always stay at the Best Western. The staff goes out of their way to be helpful. The breakfast is very nice and the breakfast service can't be beat. You don't even bus your own tables. The rooms are large---only issue I have is that the in room refrigerator has to be the smallest one made.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear shirleyg468, Thank you for your kind words and your loyalty to our hotel! If you ever have larger items that need to be refrigerated, don't hesitate to let us know and we can accommodate them in our larger kitchen refrigerator. We're pleased to see you enjoy our guest breakfast buffet and wonderful staff. We look forward to your next stay! Sincerely, Jacky Vazquez Rooms Division Manager

"Great Weekend getaway"

4
29/05/2018

Our stay was wonderful! The pool and hot tub were clean along with the grounds. The free breakfast was very nice, a great assortment. The restaurant had a delicious sounding menu but we had appetizers which we shared. Very good! Our bartender, Lidia, was very helpful when I wanted something off menu and created some great drinks. Our room was a two queen room and was large enough that we didn't feel cramped. If I had to find something negative about this place it was that there were stains on our room carpeting, but to me that's not a huge deal. All in all I would not hesitate to come back again and again or to refer to anyone else.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear bradydude, Thank you for being our loyal guest! We have passed on your kudos to Lydia and the chefs! We're pleased to see that our other amenities helped make for an exceptional time with us as well. Hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Room issues - Staff pretty good"

3
28/05/2018

Moved room three times before getting an adequate one. The good one had a phone that didn't work correctly that staff didn't attempt to fix and curtains that were shredded. First room had stains on the floor second room felt like a cell All walls in hotel are cement due to design and noise reduction. If you have issues with enclosed spaces, this isn't the place for you unless you get a larger room with a courtyard view. Breakfast was pretty great buffet. However, one day was really greasy and the next couple days the food wasn't really warm and one of those days I was there right as it opened.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear mckennadoreenm, Thank you for letting us know how we did and for accepting to come back another time! We apologize that we didn't exceed your expectations for this particular stay but know that for your next visit, we'll give you the most exceptional stay! We have already addressed the problems presented in your review and found solutions for each. Again, thank you for giving us a second chance! We look forward to your next stay with us. Sincerely, Jacky Vazquez Rooms Division Manager

"Exceeded all expectations "

4
25/05/2018

I stay in maybe 20 BW's a year all over the USA and Canada. This property is one of the very best in the chain. The room was great; large and well appointed. The bed was great, even if I don't like the small pillows. There was lots of plugs for our electronics. Parking was ample. Breakfast was exceptional even for this brand. The staff dressed and acted like professionals. In short, we were very pleased with our stay. To top it off, my wife really enjoyed the two complimentary glasses of white wine, as she drank mine. I too believe in the old business adage “treat everyone like special guests”. Great job.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear woodmister, Thank you for your kind words in regards to our hotel, our staff, and the many wonderful amenities we have to offer! We work day in and day out to treat each guest as special and to provide an exceptional stay! We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Very friendly "

5
16/05/2018

This was my first trip here and I'm glad I stayed at the best Western plus. The room was very nice and clean, and quiet which is my other checklist item. Check in and check out were quick and easy. I had a room off the pool, which was very convenient. The breakfast was above average for this type of hotel.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Ed B, We are pleased to see that our room cleanliness and quietness made for a great stay! Our poolside rooms are definitely a hit for those utilizing our indoor pool and happy you found the convenience in them. Thank you for staying with us and we hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Clean and great pool for kids"

5
15/05/2018

Pool area was nice and is enclosed so we were able to enjoy it in inclement weather. Location was very close to restaurants as well as the University of Idaho. Breakfast area is one of the larger ones we have experienced at a Best Western so it was easy to find a seat and no lines to get the food even when it was very busy.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear HarleyAdams, It was our pleasure having you be our guest! We're pleased to see our pool, onsite restaurant, location and guest breakfast made for an exceptional stay! Thank you for choosing us and we hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Helpful staff, comfortable beds great breakfast!"

5
14/05/2018

Best Western Plus in Moscow is conveniently located. The staff is helpful, courteous and friendly. The beds are very comfortable and have a good variety of soft-firm pillows. The guest breakfast is always fully stocked and the wait staff is responsive to your needs. The in house restaurant has great food and amazing desserts! We won't stay anywhere else when traveling to the Moscow/Pullman area!

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear HrKrieger, Thank you for staying with us! We're pleased you enjoyed the many amenities we have to offer. From our guest breakfast, to onsite restaurant, comfortable beds and courteous staff - We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Best Western Moscow IDAHO"

5
08/05/2018

The staff was extremely friendly. It is really close to the University of Idaho campus. We stayed in a room by the conference center. It was really noisy in the late evening. I wouldn't recommend a room there if you have small children. Get a room away from the conference center. The room was updated and clean.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear cmaeberg, Thank you for staying with us! We're pleased to see you enjoyed our hotel cleanliness and friendly staff. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Unacceptable extra bed"

2
07/05/2018

a room with two beds was unavailable so we asked for a roll away - didn't have one - got an air mattress that deflated during the night - we were told we could have a two bed room the second night, but when we went to the desk to get it, they said it had been rented to someone else, so our daughter had to sleep a second night on the floor

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear happytink2012, Thank you for staying with us! Upon booking, all we had available were single king rooms and thought we would extend a helping hand. We apologize that the air mattress we purchased for you deflated upon its usage. Thank you for letting us know,. We will no longer offer air mattresses once our roll away and 2 queen rooms are booked. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Sauna and Hot tub need work"

3
06/05/2018

Everything was great but the sauna and hot tub which didn't work, or not well anyway. Sauna instructions were posted on the outside, and were confusing and you had to open and go out for each step and it NEVER got hot. Only three jets in the hot tub worked and it was only warm.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear chrisgC7781KA, Thank you for staying with us! I appreciate the conversation we had so we could remedy your stay. As mentioned to you, we updated our Sauna instructions and the hot tub has been fixed by our maintenance crew. By letting us know what happened during your stay, we were able to find a solution for future guests and yourself. We look forward to your next stay! Sincerely, Jacky Vazquez Rooms Division Manager

"A very nice stay"

5
29/04/2018

A very nice hotel, well maintained and clean. Rooms are on the small side and a nice sitting chair would be a big plus. But the best part was the breakfast, it was absolutely top notch with a very friendly and efficient wait staff.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Jason C, Thank you for being our guest! We're pleased to see that our guest breakfast exceeded your expectations and that our waitstaff was nothing short of top notch! We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Fantastic hotel!"

5
21/04/2018

Clean, excellent service, quiet, great breakfast. The breakfast selection was good and the restaurant food was excellent. There wasn't any area we weren't satisfied with! Located directly across from the university, I enjoyed walking to my son's campus visits

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Robert H, Thank you for staying with us! We're pleased that throughout our hotel, you found consistent satisfaction - from our hotel breakfast, to customer service and restaurant to overall experience. We look forward to seeing you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Nice"

5
16/04/2018

My room was clean and comfortable. The staff was helpful and friendly. The food from Seasons is amazing. I had a beautiful view of the sunset from my room. I would be happy to stay here in the future.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Z5794dNsara, Thank you for staying with us! We're pleased to see that your sunset view room exceeded your expectations! From our staff, room cleanliness and food served in Seasons, we strive to provide only but the best in service and amenities. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Another great stay"

5
12/04/2018

I was in town for the vet hospital and because I was expecting to spend a lot on my pet, I opted for another, less expensive, hotel. Big mistake. I moved to the Best Western for the second night. The breakfast was edible, the hotel was a lot quieter, the pool was nicer, and the bar existed. All this for less than $20 more? I was a fool and will not make the same mistake again

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear prestoninaj, Thank you for staying with us! We appreciate you giving us the opportunity and seeing value in your stay. We value our guests experiences and want to ensure it is always a great stay or better. We hope you and your pet come visit us again soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Very Satisfied"

5
09/04/2018

This is a great place to stay in Moscow, ID. It was close to the WSU for visiting our son. The hotel is very spacious, clean and quiet. Nice breakfast buffet in the morning and the coffee is really good.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Cindy W, Thank you for staying with us! We're pleased to see that our location, cleanliness, and guest breakfast - amongst our other amenities will bring you back! We look forward to seeing you again soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Shame on you University Inn"

1
08/04/2018

Called to book one room night when traveling and was told they were only allowing the booking of two night because it was Mom's weekend at the University where mother come spent time with the students. Decided to try to book two night since the rate was usually only about $90 a night and needed a place to stay. Was told the rate that weekend was $309 and two nights would cost over $620. That is purely bilking and taking advantage of those University families. Way higher prices than even peak travel season. Shame on you. Very disappointed in this hotel.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear mondwarren, We apologize that during special event dates our rates are at a premium. We are comparable to other hotels in the market and are the only full service hotel in the area. We hope you give us a second chance to book for another time. Please don't hesitate to contact me directly if I may assist you in any way. Sincerely, Jacqueline Vazquez Rooms Division Manager

"Wasn't worth the extra money"

3
29/03/2018

Check in was smooth, polite. Room was good, but the hotel is outdated. The pool isn't as nice as the pics. A little disappointed. The main reason for booking was location and that was good. Free breakfast was good but didn't like standing in line with all the snobby people staring at me at 6am cuz I'm not all done up. That was unexpected. It was my first time in this town and people were snobby and rude. Not expecting that. My biggist issue is that I was there for the Uidaho Bound at the university and I asked for a late check out if possible several times. Apparently they don't communicate cuz I had someone knocking on my door asking when I'm leaving. It was very rude since the front desk said it was ok. That was frustrating since I had to change plans since they apparently didn't want me to stay late. And the pillows sucked. I had a hard time sleeping on them. The noise wasn't bad though.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear lolonlexi, We apologize that your stay with us didn't exceed your expectations.I appreciate you letting us know what expectations weren't exceeded so that we may improve the services we provide. We hope to see you again soon and if you have the chance, feel free to contact me so we can remedy your stay with us. Sincerely, Jacqueline Vazquez Rooms Division Manager

"Pleasant respite from a busy trip"

5
29/03/2018

This was my first time staying at the BW+ University Inn. It was a pleasant surprise. Very nice property. Staff were all very pleasant. The only room available was a handicapped room near the door and I expected it to be a bit noisy. This was not the case. The bed was comfortable as was the room. There was easy access to the dining room where they had one of better breakfast offerings I have experienced. The bacon was like no other, no kidding. Eggs were scrambled of course, but not watery or under done. I felt at though I could have gotten this meal at a sit down restaurant.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Toby L, Thank you for writing a review of our hotel! We're pleased that everything from our guest breakfast to comfortable hotel bed and pleasant hotel staff made for an excellent stay! We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Awesome!"

5
09/03/2018

The location itself is in exellent shape, they have put a lot of effort into keeping it clean and neat. Even better than good facilities is exellent customer service, which they had at all hours of the day.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Bernardo B., Thank you for staying with us! We are pleased to see that our customer service exceeded your expectations and made you're stay that much better! We care for our guests experiences in our hotel and always want our guests to feel at home away from home. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"This Hotel was amazing!"

5
24/02/2018

The rooms were huge and clean, the customer service was awesome and the whole hotel was family friendly. There is a breakfast buffet that was fantastic and kept our whole family fed for the morning. The swimming pool has a kiddie pool section so all of the kids could splash and play without fear of getting in over their heads while I was relaxing in the hot tub. Sean the manager helped us to get a good deal on a room and also walked us down to the room making sure everything was set up appropriately! Hands down the best service in the area!

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear HMSB7, Thank you for staying with us! We are pleased to see that you were able to enjoy the swimming pool and guest breakfast. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Great Stay"

4
16/01/2018

This hotel was nice and the people were incredibly friendly that worked there! They had a great breakfast buffet as well. Only downfall was the traffic can be really loud at night, so if your a light sleeper keep that in mind!

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear psims9, Thank you for staying with us! We're pleased to see that you enjoyed our guest breakfast buffet as well as the customer service you received. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Better than Expected"

5
05/01/2018

First time in WA/ID and selected this hotel due to the indoor pool and location. We took a campus tour of WSU with our daughter and this was great hotel. We were very surprised in how nice the property was.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear stevesC1440KG, Thank you for choosing to stay with us. I am happy that we were able to make your first visit to our area a pleasant one. We wish your daughter the best in choosing a school! We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Fun, fun, fun!"

5
01/01/2018

Really enjoyed my recent stay... great breakfast... great service... and even better a pool to distract the kids. Overall was a fantastic time. P.s. Was able to get the adjoining room for even more space!

BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review
Thank you for writing a review! We are so happy that our amenities and service helped make your stay a great memory with your family. We hope to see you again soon. Sincerely, Jacky Vazquez Rooms Division Manager

"Nice and clean"

4
28/12/2017

Very comfortable place to stay with a wonderful breakfast provided in the morning. Very nice bar/restaurant, pool and workout room. Quiet. I recommend this hotel to anyone visiting the Moscow, ID location.

BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review
Thank you for writing a review! We are so pleased that you enjoyed your stay and appreciate your willingness to recommend us. I will definitely share your kind words with our staff. We hope to see you again soon. Sincerely, Jacky Vazquez Rooms Division Manager

"A perfect stay"

5
19/12/2017

Free drinks. Brought us a baby bed in five minutes. Our rooms were clean early. If they didn't do something they explained why. Answered our questions about the town. We're cute with the kids. Food was great and waiter was awesome

BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review
Dear 602stanleyr, Thank you for writing a review! We are pleased that we were able to exceed your expectations and you enjoyed your stay! I will definitely share your kind words with our staff. We hope to see you again soon. Sincerely, Jacky Vazquez Rooms Division Manager

"Really nice BW"

5
14/12/2017

Ditto to all the great things you Trippies say. The room was great and yes the breakfast was incredible. Love them Idaho potatoes! And, added bonus the dining room is quite nice. Big booths. I do recommend you get a room at rear of hotel away from the road and the shopping mall next door. Other than that it was a perfect stop on our road trip. Price was fantastic.

BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review
Dear Jonathan A, Thank you for being our guest! We strive to provide only the best in customer service and amenities time and time again! Thank you for the kind comments - I will definitely share them with our staffs. We look forward to your next visit. Sincerely, Jacky Vazquez Rooms Division Manager

"Best Westen University Inn in Moscow, Idaho"

5
11/12/2017

The hotel was wonderful for my family/s graduation gathering. The breakfast-incredible, the four season's bar good and the rooms comfortable and clean. Our family enjoyed the hot tub and the pool too. Great place to stay.

BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review
Dear pamelacL9546YZ, Thank you for staying with us! We are so happy to have exceeded your expectations and that you enjoyed your stay with us. Please extend our congratulations to your daughter on her graduation. We hope to seeing you again soon! Thank you. Jacky Vazquez Rooms Division Manager

"Nice place"

4
09/12/2017

Stayed for 2 nights for our daughter graduating at WSU (Go Cougs). The hotel is layed out in a big square with a middle courtyard. Has free breakfast, a pool, restaurant and bar. Staff was helpful and friendly but stay was a little pricey, but probably due to winter graduations at WSU and University of Idaho.

BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review
Dear KevinL36553258, Thank you for choosing to staying with us and allowing us to share your daughter's graduation with you. We are so glad that our facilities and guest service exceeded your expectations. We also appreciate your understanding of our room rate increases during these special events. We look forward to seeing you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Pleasantly surprised"

5
08/12/2017

The staff was courteous, the room was clean and comfortable, the breakfast was wonderful! This was the best hotel breakfast I have ever had! Good value for the money; we will definitely stay again soon!

BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review
Dear whitneyw643, Thank you for staying with us! We're pleased you enjoyed our guest breakfast so much. We look forward to seeing you again soon! Thank you. Jacky Vazquez Rooms Division Manager

"Clean and close to UI campus"

5
07/12/2017

Nice and clean hotel close to the UI campus. The staff was helpful and friendly. The breakfast was good and had a variety of food items. Nice to have good accommodations with a reasonable price. They fill up fast on big weekends, so book ahead.

BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review
Dear Jennie G F Thank you for staying with us! We're pleased to have made you our loyal guest and hope to continue making your stays with us comfortable and enjoyable. We look forward to your future stays! Sincerely, Jacky Vazquez Rooms Division Manager

"Stayed Here Before; Would Stay Here Again"

5
01/12/2017

Staff very friendly, personable and accommodating. Facility very clean and fresh. Delicious breakfast with several choices so there's something tasty for everyone. Great location in Moscow as right across from University of Idaho!

BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review
Dear kathymV4054TV, Thank you so much for being our loyal guest. We are very happy that you enjoy our location and breakfast. I will definitely share your kind words with all our staff. We hope to see you again soon!

"Best Moscow Hotel"

4
24/11/2017

Friendly staff and comfortable room. Walking distance to University of Idaho campus, restaurants and the mall. The breakfast is very good and the kids enjoyed the pool. We've stayed multiple times and will be back when we are in Moscow.

BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review
Dear 619toddw, Thank you so much for being our loyal guest. We are very happy that you enjoy our location and breakfast and that your kids enjoyed our pool. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"A stay in the Palouse"

4
20/11/2017

Spent a very restful and enjoyable night in Moscow, ID, at the Best Western University Inn. All the amenities are here with comfortable rooms, helpful and courteous staff, bar and restaurant, in-room wi-fi, etc. The only disappointment is the price. They made $ off of us from the restaurant and bar so why so expensive to stay? Near-by hotels are half the price. Nice place - questionable value.

BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review
Dear brands189, Thank you for staying with us! We are so glad that you were able to enjoy our many amenites and that we hopefully exceeded your expectations. We apologize that our rates are higher during high demand times but do hope that you consider staying with us the next time you are in Moscow. Sincerely, Jacky Vazquez Rooms Division Manager

"Great hotel"

5
16/11/2017

This was a perfect location, close to airport and the business I visited. Great near stores and restaurants. However, it had a marvelous restaurant on site - and great breakfast. Very clean wonderful staff.

BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review
Dear SunnyMilo, Thank you for writing a review of our hotel! From our guest breakfast, to location and customer service, we're pleased that your stay with us exceeded your expectations. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Superb"

5
14/11/2017

If you need somewhere to stay when visiting the University then don't go anywhere else. It is on the doorstep. The staff are great. You feel welcome from the time you walk through the door. Rooms are clean, comfortable and in good repair. There is a great selection for breakfast. For evening meals there is a restaurant on site. The staff here are great too. Linda was working most nights I was there and she had a real rapport with all her customers. By the time I left after only a few days she felt more like a friend. Looking forward to the time I need to return to Moscow.

BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review
Dear Zedbiker, Thank you for staying with us! We're pleased to have exceeded your expectations from our guest breakfast buffet, to customer service, location, and comfort. We will definitely share your kind words with our staff. We look forward to seeing you again soon! Thank you. Jacky Vazquez Rooms Division Manager

"Nice Business Stay"

4
14/11/2017

I stayed at the Best Western in Moscow for 2 nights in November of 2017. The hotel was nice. Friendly staff. Great full breakfast. Restaurant/ Bar in the hotel. Good food. Nice conference room. Nice equipment in the fitness center. The layout of the hotel can be confusing. It is a little bit like a maze.

BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review
Dear jocelyns610, Thank you for writing a review of hotel. We're pleased to see that you enjoyed your stay with us. We are proud of our facility and amenites and glad that you were able to enjoy so many of them! We hope to see you again soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Dads Weekend Cougars"

5
13/11/2017

Hotel staff very friendly. Rooms very nice, beds comfy, rooms clean and offered every thing I expected and even a K-cup coffee maker with complementary k-cups. Breakfast was excellent! Large choice to satisfy any one. Dads weekends at WSU so the room was double the normal price, the bar/restaurant was not prepared and didn't even realize it was dads weekend so they were over whelmed! They tried their best but dinner took over 1 hr to get once we were seated. I would decently visit this place again but thank goodness my daughter is a senior so I will not have to pay the Dads weekend prices again.

BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review
Dear B9817TQrickp, Thank you for staying with us! We are so glad that you enjoyed the new Keurigs in the rooms. Your daughter's graduation is so exciting but we hope you will continue to visit our area and stay with us. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Real nice place - Great morning breakfast"

5
12/11/2017

This is our go to hotel in Moscow when we take out granddaughters out for an overnight. The pool area is wonderful, the restaurant is excellent, and the morning included breakfast is stellar! The staff is courteous and helpful, and having it be a one stop overnight is perfect.

BWPUI, Front Office Manager at Best Western Plus University Inn, responded to this review
Dear Jennifer W, Thank you for staying with us! We're pleased to have you as our loyal guest and hope you and your grandkids will continue to enjoy your visits with us. We look forward to your future stays! Sincerely, Jacky Vazquez Rooms Division Manager

"Only FUll Service Hotel in Town"

4
04/11/2017

If you are looking for a full service hotel with all the amenities this is the only option on Moscow. It has been there for a long time and they do a good job. If you are visiting the University for s scheduled event - book early.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Robert U, Thank you for staying with us! We are very happy you enjoyed our onsite restaurant. Having as many amenities as possible to help our guests enjoy their stay is a goal we continuously strive for. I look forward to your next visit. Thank you.

"Most convenient motel in Moscows"

4
31/10/2017

Although an older motel, the management has done a very good job in keeping it up-to-date and comfortable. It is convenient to the University of Idaho, on the main road from Moscow-Pullman so it is very easy to access downtown. The rooms, although smaller than most comparable motels, are very comfortable and have adequate amenities. The big plus with this facility is the on-site restaurant/lounge which serves a fantastic steak, and the complementary breakfast. Great for business or if you are visiting the University.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear 724shermant, Thank you for staying with us! We're pleased to see that you enjoyed our restaurant and the complimentary guest breakfast. Our last remodel was completed Fall of 2014 and we definitely take pride in maintaining it beyond what's expected. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"One of the most hospitable and friendly hotels I've experienced!"

5
30/10/2017

After being dropped off at the mall across the street, my ride had some delays and the mall closed. And it was cold outside. Worse yet, I had precisely $3.10 and I was hungry. After heading out of winco with a burito, a small pizza, some cookies and a soda, I went to the BEST WESTERN in MOSCOW Idaho in hopes of a microwave to use. LET ME TELL YOU NOW... I HAVE NEVER BEEN TREATED SO KINDLY AT A HOTEL!!! Especially for a guy with no cash. I asked if I could use a microwave and wait for my friends....The Desk attendant took my food to the restaurant to be heated, she offered me some cookies and coffee, and a very cozy spot next to a fireplace!!! A few minutes later a kind gentleman brought my burrito with sourcream and fresh pico-de-galo!!! I am absolutely impressed and amazed with the staff member's friendliness, compassion, and willingness to go above and beyond. The next time I need a mini vacation, I will definitely be purchasing a night's stay at the BEST WESTERN in MOSCOW Idaho!!!!

"Great place"

4
30/10/2017

The hotel was very accommodating i was there for 10 nights. I was in a regular room and then moved to pool side the pillows seemed more comfortable in the regular room. Breakfast was awesome the pool and hot tub were nice. and the food at the bar was great!

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Chris C, Thank you for staying with us! We are happy you chose us for your long-term hotel stay. From our guest breakfast to pool and restaurant, we're pleased that our amenities made your stay feel like home. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Game day stay"

5
30/10/2017

Felt the price was just a bit extreme although it was a game weekend at the University of Idaho. The location is excellent for anyone attending any function on campus. The amenities and decor were excellent.

"over priced"

3
30/10/2017

This hotel raised it's per-night rate from $169 to over $250 for this particular weekend. I understand raising rates for high use weekends, but this is a little extreme in my opinion. The amenities are typical Best Western Plus and the proximity to the campus and restaurants is great.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear S4930GXtracyh, Thank you for staying with us! We apologize that our rates are higher during high demand times but do hope that you consider giving us a second chance. Sincerely, Jacky Vazquez Rooms Division Manager

"Great stay while in the area for WSU Volleyball game!"

5
16/10/2017

My oldest daughter started playing volleyball this year so I wanted to show here what the game is like at the college level. I decided on the University Inn basically because of the indoor pool and was not disappointed at all. Check in was quick and easy. There were several rooms available so my daughters picked the second story close to the pool. The building itself is fairly old but has been updated. The room was clean and more than satisfactory. One thing to keep in mind with a room that overlooks the pool, if you like to have a window open for fresh air then these rooms will not work for you. It was not a major issue for us so no big deal. You can open the window but obviously it would smell a little like chlorine! Having a room next to the pool can get a little loud at times but it was mainly kids having a good time so it was not a big deal to us. The pool hours are 8-10 and any noise coming from the pool area ended promptly at 10. Breakfast included a wide variety of items. The eggs, bacon, potatoes and biscuits/gravy were all delicious! The Bill Chipman Palouse Trail is right across the street from the hotel and provided a great place to go for an early morning run. The Palouse Mall is right next door so of course all the ladies had to go shopping! There are plenty of food options within walking distance as well. Another great stay at a Best Western. I would definitely stay here again and recommend to anyone.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear JFlyFish, Thank you for staying with us! We hope you enjoyed the game! We are pleased to see we exceeded your expectations - from our guest breakfast, location, room options, etc. We strive to provide only but the best in amenities and customer service. We look forward to your future stays! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Oldie but a Goodie"

4
10/10/2017

My family used to stay at this hotel when I was going to Wazzu 30 years ago. Not too much has changed about it, but the staff is great, the location is great, it has a nice indoor pool, and if you want a "full service" type hotel, there is a lounge and restaurant which are OK. They accept dogs which is nice for families traveling with their pets. The room we stayed in a couple years ago had been updated, however, our room this time was a "Suite" and although it was large, the carpet badly needed to be replaced, the furniture was a little funky and it smelled old. Rooms are hard to come by on WSU game weekends, so we were happy to have a room nonetheless! Would stay again - great memories at this oldie but goodie.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear SunandSkiFam, Thank you for being our loyal guests! We're pleased that we're able to continue offering our great amenities and service time and time again. We look forward to your future stays with us! Sincerely, Jacky Vazquez Rooms Division Manager

"Best Hotel in Moscow by FAR!!!!!"

5
09/10/2017

After trying 4 different hotels in Moscow we made the decision we will only use University Inn. They are clean, comfortable, close to the University and shopping and the staff is wonderful. While we hate the up and down price changes we understand free enterprise and will pay more only with Best Western. They also have the best breakfast in the area whether your paying or its a part of your stay!!!

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear 500joanh, Thank you for staying with us and being our loyal guest! We even more so, appreciate your understanding of our room rate increases during our busy times. We look forward to seeing you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Business trip to Moscow, ID."

5
09/10/2017

Clean room, with up dated rooms. Very nice, very clean. Restaurant is pretty good too, especially with the free drink ticket when you stay Sunday - Thursday. The front of the building is quite nice as well, with a wonderful fire theme.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Bouldertrex, Thank you for staying with us! We completed a full remodel of our hotel in August 2014 and are happy to read that it still appeases to our guests! From our fire feature, to clean rooms, updated conference center and everything in between, we take pride in our hotel and the amenities we have to offer. We look forward to seeing you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"great breakfast"

5
08/10/2017

comfortable beds, great full breakfast. easy to get on the computer the fridge froze our food. When i called about it someone was there within 10 min and fixed it for us and offered to get us anything we lost due to freezing

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear beverlym465. Thank you for staying with us and reporting that your fridge wasn't properly working. We enjoy assisting our guests to make sure that all aspects of their stay work properly and meet our your expectations. We're pleased to see that you enjoyed our guest breakfast and comfortable beds! We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Great place for a short visit in Moscow, ID"

4
06/10/2017

Quiet, solid place to stay in Moscow. We were with our son and his family and the pool was wonderful and breakfast was the best ever for the grandkids (and the adults too!). Our visit was just an overnighter as we were in town for a wedding.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear BenThaerHorizons, Thank you for staying with us! We are pleased to see you enjoyed your short but enjoyable time at our hotel. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Good Hotel Made Even Better with Wonderful Guest Breakfast!"

5
03/10/2017

I liked the size and cleanliness of the hotel room. Very comforatable bed! Helpful staff, too, who handled our late arrival very nicely. The pool looked amazing! Next time I'll bring my swimsuit. The whole area around the pool looked so pretty and inviting. We were most impressed with the guest breakfast. It was the best gust breakfast ever!

"Overall ok."

4
25/09/2017

Service was great. Rooms could use a little more cleanliness but overall were fine. Easy checkout. Breakfast was good as was selection. Pool was nice, as was the exercise room. Location by grocery stores and restaurants

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear D7627SSmarkc, Thank you for staying with us! From our location, to exercise facility, guest breakfast and friendly staff, we're pleased to have made your stay a nice experience. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Excellent hotel"

5
22/09/2017

Although the building is somewhat dated, this hotel is clean and comfortable. The breakfast was a little better than the average continental breakfast. The location is convenient to both WSU and UI. We would absolutely stay here again in the future.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Marianne B, Thank you for staying with us! We're pleased to have made you our loyal guest and hope to continue making your stays with us comfortable and enjoyable. We look forward to your future stays! Sincerely, Jacky Vazquez Rooms Division Manager

"Great Staff!"

5
20/09/2017

The staff at this hotel are friendly, helpful and well trained. The free breakfast is huge with lots of options for those on strict diets. The food at the Season's Restaurant is very good. Room was clean and handicap accessible, which is hard to find for a walk-in shower.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Kellie H, Thank you for staying with us! Our hot complimentary breakfast is definitely a hit with our guests and we are happy to see you enjoyed it also! We are pleased to see that your room accommodations fit your needs and that our staff exceeded your expectations. We look forward to your future stays! Sincerely, Jacky Vazquez Rooms Division Manager

"Great Experience"

5
17/09/2017

Hotel is quite clean. Continental Breakfast is excellent. All experiences with staff have been wonderful. No problems recommending this hotel. We have stayed here every time we come to Moscow to visit the grandchildren & will continue

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear brooksb594, Thank you for staying with us! We are pleased to see that everything from our hotel cleanliness, to food and staff are exceptional time and time again. We look forward to seeing you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Best hotel for sleeping and for conference!"

5
17/09/2017

I am part of a group that puts on conferences around the state and this hotel is by far the BEST hotel to host a conference. They have great food, great sleeping rooms, great conference rooms, and even better, really wonderful staff.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Aletia S, Thank you for being our loyal guest! We work hard as a team to ensure that all departments communicate what is needed in order to have the best outcome for the conference organizers and attendees. We look forward to your future stays with us! Sincerely, Jacky Vazquez Rooms Division Manager

"Consistent Quality"

5
15/09/2017

The BW in Moscow has improved greatly in that past decade. The only place in Moscow, Idaho I will stay. Improvements include the food (breakfast buffet and lounge), guest room decor, quality of bed, and overall hotel decor.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear GemStateTraveler, Thank you! Thank you for your kudos in regards to our hotel decor, guest breakfast buffet, Seasons menu but overall for being our loyal guest! We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Best Western Plus University Inn - Moscow, Idaho"

4
14/09/2017

Easily one of the nicer hotels in this area, knew it would be of a higher scale from checking in at the front. I stayed in this hotel when driving there for school and having stayed in now three different places in the area, I will most definitely be returning to this one. Location is great for both U of I students and WSU students, rooms are surprisingly nice, and the food/amenities are fantastic. One of the best stays for the money Ive found, even during the incoming student season. Impressive!

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear taylorrecord, Thank for becoming our loyal guest! We appreciate your kind words and hope to impress you visit after visit. We strive to provide consistent and quality service daily and are pleased we have achieved this during your stays with us. We look forward to your future visits! Sincerely, Jacky Vazquez Rooms Division Manager

"BEST Best Western I've ever experienced"

5
07/09/2017

Newly remodeled, very nice room and baths. Late night bar is staffed by excellent staff. Front Desk most helpful with late check out request. Good restaurant on site and many good spots within walking distance (next door shopping center).

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear gcpowell3x, Thank you for staying with us! We appreciate your kudos to the staff! We are happy to see you thoroughly enjoyed our restaurant, remodeled hotel and overall experience. We look forward to seeing you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Moscow, Idaho"

5
05/09/2017

I always enjoy staying at this Hotel. They have the Best Staff and Amenities!!! Great Food and very convenient location next to University of Idaho! I would choose this Hotel anytime I come to Moscow, Id.!!!! :)

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear theresam561, Thank you for being our loyal guest! We strive to provide only but the best in customer service and amenities time and time again! Thank you for the kudos and look forward to your next visit. Sincerely, Jacky Vazquez Rooms Division Manager

"Football Weekend"

5
02/09/2017

We always stay at this hotel when visiting our son at UI. The food is good, rooms are clean, and service is great! They have a shuttle that takes tou to the Kibbie Dome, but it's so close we usually walk.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear H3250UStaraw, Thank you for being our loyal guests! We strive to provide only but the best in customer service and amenities time and time again. We look forward to your future stays with us! Sincerely, Jacky Vazquez Rooms Division Manager

"Great value"

5
31/08/2017

Clean, quiet, friendly staff, great food, reasonable price. Close to other services. Allows pets. Good location between both Universities.Transportation available. Plenty of parking. Nice pool and fitness equipment.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear susanmH9588ZY, Wow! Thank you for wonderful review and letting other travelers know of our A+ service and amenities they can experience while staying with us. From our pool, to guest service, cleanliness and other amenities we're pleased to know that you enjoyed your stay with us! We hope to see you again soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Amazing breakfast and service"

5
30/08/2017

Breakfast was real, hot, well presented food with happy helpers all around and plenty of room. Very welcoming staff. The room we had was very quiet and overlooked a beautiful grass courtyard. This is a lovely facility.

"Golf Trip"

3
28/08/2017

Easy 10 minute drive to golf course. Opened breakfast bar early for the golf team. Great customer service. Courtyard areas are beautiful. Shopping center next door. Lots of parking available. Rooms need to be updated compared to other Best Westerns that I have visited, but the customer service, quiet stay and breakfast makes up the difference. Will stay again.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear heather B, Thank you for staying with us! We're pleased to have exceeded your expectations from our guest breakfast buffet, to customer service, location, and comfort. We look forward to seeing you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Loved this hotel in Moscow ID"

5
28/08/2017

I had a wonderful experience at the Best Western in Moscow ID. The room was beautiful, clean, and comfortable and the staff were friendly, kind, accommodating and professional. We arrived at 3 am after a 15 hr+ road trip and I misplaced my wallet in the car. The man who checked us in was professional and good-natured and helped us check-in using other means of confining our identity, which was much appreciated. I loved everything about this BW and wish I could have stayed longer. Great hotel! Highly recommend it if you're in the Moscow ID area.

"great staff & super golf package"

5
28/08/2017

The staff we encountered were very helpful and offered information we needed. The golf package was excellent as we played 2 nice courses - Palouse Ridge on WSU campus & Univ. of Idaho on campus. Breakfast was good selection of items & quality of. Every item was prepared to our satisfaction.

"Home Again"

5
22/08/2017

We have stayed at this Best Western a number of times over the years as we travel to and from family re-unions. Predicatable comfort and convenience! Bed very comfortable and room clean. Good location. Near trail; can walk to U of I campus. And Moscow has great restaurants! ENjoy the outside patio area at the hotel.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear johnbU4399IH, Thank you for being our loyal guest! We're pleased to see that you find our location convenient and that you are able to enjoy the many amenities we have to offer. We look forward to seeing you again! Sincerely, Jacky Vazquez Rooms Division Manager

"Excellent Choice in Moscow, ID"

5
22/08/2017

Wonderful place in Moscow, ID. Great hot breakfast, restaurant and lounge. Pet friendly. Friendly and professional employees. Very quiet hotel especially at night. Great Parking with roomy parking spaces. Easy to find on Pullman-Moscow Highway. Close to two Universities. Discount for pet going to WSU Vet Hospital.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Laurie C, Thank you for writing a review! We are pleased that everything from our guest breakfast, quiet location, courteous employees and room rate made for an excellent stay! We hope to see you again soon. Sincerely, Jacky Vazquez Rooms Division Manager

"Univ if Idaho Drop-off"

4
21/08/2017

Reasonable and accommodating for us when dropping off our kid at UofI. It's a bit old, but I like how spacious the hotel is in general. Such as a large indoor pool that felt both indoor/outdoor due to the sunroof ceiling, and a large quad in the center of the buildings for hanging out and visiting. It's my go-to when visit UofI.

"Good hotel for Family"

4
21/08/2017

We like to stay here when in the area for WSU events. It's very clean, comfortable and friendly. The location is also great. With 2 kids at WSU we can pick up whatever we need nearby before driving the short hop to Pullman.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear chriscS1527HB, Thank you for being our loyal guest! We appreciate you writing a review of our hotel and look forward to seeing you soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Dropping the daughter off at school "

1
19/08/2017

The experience started with a problem with our reservation, which resulted in a trip down to Lewiston. This is a old tired Best western which needs updating. The carpet is 10 years past time updating! The breakfast area is very congested but the coffee is GOOD. The staff was great through out. The big problem is everyday we had to have our keys rekeyed!! Two different staffers admitted there is a problem!! Poor poor poor

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Roy D, Thank you for writing a review of our hotel. We are replacing all guest room entries by the end of the year and apologize for any inconvenience caused. We hope you'll give us a second chance! Sincerely, Jacky Vazquez Rooms Division Manager

"Great Parent Location for College Kid Delivery!"

5
16/08/2017

Very clean, easy access, pet friendly (including dog treats), friendly staff and the food was good. It's close enough to WSU (10 minute drive) and U of I is right across the street. Everything is cheaper in Idaho too! No complaints.

"Best hotel in Moscow, by far!"

5
15/08/2017

Consistently great with wonderful staff. Have been staying at this hotel since early 2008 and have never once had a problem. Thank you Best Weatern University Inn, Moscow! The staff go out of their way every time to crown their guests with exceptional customer service and care.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Jrya, Thank you for writing a review of our hotel! We appreciate your loyalty to our hotel and the kudos to our staff. We aim to provide only the best in customer service and amenities. We look forward to your next stay with us! Sincerely, Your Friends at Best Western Plus University Inn

"Best Western University Inn"

5
14/08/2017

Very nice place. Well kept and friendly staff. Excellent breakfast with outstanding service. Good food and staff keeps everything filled and moving along. We try to stay every time we are in the area.

"Top Notch Well Run Property"

5
13/08/2017

This is our go to property for University events in Moscow. They always provide excellent service with a smile. The good size rooms are insulated well, so you don't hear guests in adjoining rooms. The comfortable beds provide a good nights sleep. It is located across the street from a shopping mall that has a grocery store and several places to eat. Highly recommend this Best Western.

"Just as good, 4 years later!"

5
09/08/2017

We stayed here four years ago, and the review I wrote then is all still true: great service by friendly people, extreme cleanliness, beautiful grounds, good breakfast, and super-quiet!. One difference--the bedding has been upgraded to triple-sheeting, and the bedspreads are gone. We will be back!

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear jsvalen, Thank you for writing a review of our hotel! From our guest breakfast, to location and customer service, we're pleased that your stay with us exceeded your expectations. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Trip to Idaho to visit wife's sister and look for garnets"

5
08/08/2017

Great hotel. Across from the University of Idaho. Thus it is called the University Inn. Gourmet breakfast. Large banquet rooms. The room we had was a bit lacking in space to put things in the bathroom. No vanity table or counter space to work with. Huge sink that extended toward you. Large enough to probably wash your hair in. But again, no counter to work with. We only had a queen bed at our choosing. More snuggly that way. Rest of the room was nice enough.

"Not many options on the Palouse"

4
08/08/2017

This is one of the better Best Westerns. For conferences it is better than average. The breakfast is very good. Some of the basics in the room needed attention such as loose fitting electrical plugs, and an AC compressor that was louder than a steam engine.

"Great Hotel"

5
03/08/2017

I hesitate telling other how wonderful I think this hotel is because I want to keep it to myself. We were in Moscow for college tours of University of Idaho and WSU. We were treated amazing at check in and even given a coupon for a free drink (much needed after all of our traveling). The room was clean and adequately sized. The breakfast that came with the stay was very good. This hotel is centrally located to all that we needed/wanted to do and see.

"Best Place to Stay in Moscow, Idaho"

5
31/07/2017

University Inn is the place to stay when visiting Moscow. Over the years, our family has always stayed at this hotel and we loved it, so I was a little apprehensive about their recent remodel. I needn't have worried, it's still a great place to stay, just upgraded! The rooms surround a beautifully landscaped lawn. The restaurant/bar is excellent and you just walk across the lawn to get there! They also have a buffet breakfast.

"Wonderful hotel"

5
31/07/2017

Excellent service, food, and clean comfortable room for reasonable price. Staff is friendly and helpful, yet professional. Complimentary breakfast was one of the best I've had. I will stay there again when visiting Pullman.

"Want to go back!"

5
25/07/2017

We were in Moscow for college tours, and I was very pleasantly surprised by this hotel. They offer really great perks (coupons for free drinks, great restaurant, and excellent staff), and the rates were absolutely great. Wish that I saw this kind of service and place in the more expensive hotels we usually choose!

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Jill D, Thank you for you kind compliments! We strive to provide only but the best in customer service and amenities and are pleased that we exceeded your expectations. We look forward to your future stays with us! Sincerely, Your Friends at Best Western Plus: University Inn

"MUST STAY!"

5
20/07/2017

This is a great hotel. In-house restaurant provides room service and a great breakfast. Layout is great for pets. Lobby has been re-done and so have the rooms recently. Great beds, bathrooms could use some love, but hey no one is perfect!

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Christopher B, Thank you for sharing the love and writing a review of our hotel! We are pleased to see that you enjoyed your stay with us and the many amenities we have to offer our guests. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Wedding stay"

5
20/07/2017

Very nice, breakfast was way above average. Location was right on the road to Pullman. Restaurant was very nice with reasonable prices. Pool was also very nice. Grounds where well keep. Staff was very helpful and accommodated our large wedding group.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear deanj924, Thank you for writing a review of our hotel! We're thankful to have been a part of the wedding package and that our hotel exceeded your expectations. We hope to see you again soon! Sincerely, Your Friends at Best Western Plus: University Inn

"Nice hotel"

4
19/07/2017

Small but decent 24-hour gym, fridge (no freezer) & microwave in room. Clean rooms with friendly people and good service. The pool is indoors and the property includes a restaurant (where the free and decent breakfast is served) and a separate bar.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear John H, Thank you for writing a review of our hotel! We're pleased to see that you enjoyed the many amenities we have to offer. We look forward to your next stay with us! Sincerely, Your Friends at Best Western Plus: University Inn

"Great Service and a fair price"

5
18/07/2017

We booked this hotel as part of a package for a wedding. The staff was friendly, helpful and caring. They all seemed to really care about engaging with guests and took care off all of our needs. The lounge had late hours and served a full menu with very tasty food with decent prices. Check in and out was quick. We used their shuttle and they were prompt and had good drivers.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear 374jodyl, Thank you for allowing us to be a part of the wedding celebration! We work diligently to provide superior customer service and amenities to our guests and happy to see we exceeded all of your expectations. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"It just isn't up to Best WEstern Standards"

2
16/07/2017

This is a very much older and out of date property. I was told the rooms had been renovated when I checked in, but when I got to the room I was struck by the fact that the window had lost its seal and was so fogged up a person couldn't see outside! It felt like a cheap trailer. When I checked back with the desk I was told the windows had not been replaced so there was not a better room available. That I guess also applied to the fact that mold was starting to grow around the bathtub. Because the building is so out of date, with fake cement thin bricks and strange ceiling panels, I dont think this will ever become anything other than a tired hotel choice. The courtyard is dry and extremely hot. The pool is a small indoor pool, fairly typical of Best Western, but it would be nice if it at least opened onto the courtyard. The AC units smelled funky when it was turned on, a bit like gym socks, and was noticeable enough I wondered if it was unhealthy for us to breath the air all night...Staff was friendly. Someone chose the venue for their wedding.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear e j, Thank you for writing a review of our hotel. At Best Western we want to exceed all of our guests expectations and apologize that we didn't meet yours. We would like a chance to remedy your stay with us, so at your convenience, please contact me and we can further discuss your stay. Sincerely, Jacky Vazquez Rooms Division Manager

"Visit to Moscow, Idaho"

5
11/07/2017

This hotel was clean, comfortable with great and friendly staff. It's location was perfect for the reason we were visiting as it was right across the street from the University of Idaho. I made reservations to stay again in about a month!

"Very nice"

4
11/07/2017

Check in was a breeze. Staff was very helpful and responsive when we needed extra pillows and batteries for the tv remote. Room was very clean. Was pleasantly surprised by the extra deep bathtub! My only complaint was that our room had a very strong chlorine smell because it had a door that led directly into the indoor pool. The pool and hot tub were quite pleasant.

"great hotel"

5
10/07/2017

very clean, great pool and spa, breakfast is very good with lots of options. If you need to be close to the University of Idaho as well as WSU this is in a great location. the restaurant and bar is very nice with plenty of options with good prices.

"This was a great place to stay while you are in Moscow"

4
08/07/2017

This was a great hotel to stay at. The moment you walked in you were welcomed and felt appreciated your were staying. Alana great us and explained the hotel. Our room was clean and very roomy. The bed was also very comfortable. The shower was a walkin with plenty of hot water. We ate at the "Seasons" a restaurant in the hotel and it was also very good. The food and service was very good. The checkout process was very easy.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear MrBill W, Thank you for staying with us! We appreciate your kind notes in regards to our staff member Alanna. We are happy to see that our amenities and services exceeded your expectations. Seasons is an exceptional restaurant and pleased you were delighted with the food and service! We look forward to your future stays! Sincerely, Jacky Vazquez Rooms Division Manager

"Great Hotel and Staff"

5
08/07/2017

Clean and very professional and outgoing staff. The restaurnat and lunge were very good. Stayed here several times in the past several years and have had a very good experience. Very good breakfast selections and atmosphere. Worth the price.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear jeffreyd597, Thank you writing a review of our hotel! We strive to provide only but the best in customer service throughout our hotel and are pleased to see that it reflected during your stay with us! Thank you again and we hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Close to UI and very nice."

5
03/07/2017

Close to University of Idaho. Easy walking distance to the Kibbie Dome and north side of campus. Hotel rooms were nice and beds were comfortable. Great support by staff. Good breakfast. Road in from of hotel is a bit busy.

"class reunion"

5
26/06/2017

We, my spouse and I, were in your hotel for two days and nights to celebrate my 60th high school class reunion. Your hotel staff and facilities are top drawer and a pleasure to be a part of for a couple of days. Thank you.

"This place has it all"

5
21/06/2017

This is a great place to stay whether you're a family on a vacation, visiting the university or for a conference. The staff is very friendly and helpful. This is also probably the cleanest hotel I have EVER stayed at. I never say a full garbage can or a thing out of place. The BW also has a great bar and restaurant with a nice outdoor patio. The rooms are very nice with a good sized fridge in each. The WIFI is also fast and connects easily.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear duluthrider, Thank you for staying with us. We're pleased to see that you enjoyed our hotel and everything that we have to offer. From our cleanliness to friendly staff, pool, free WI-FI and onsite restaurant, we truly try to make everyone's stay comfortable. We look forward to seeing you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Review"

5
20/06/2017

Seasons lounge has THE best bartender! She is very personable and eager to interact with customers and her service is prompt and accurately! Linda is a big reason that I continue to return! Irreplaceable!

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear tjm1064, We ADORE Linda also! Thank you for taking the time to write a review! We'll certainly pass on the kudos to her. We look forward to your return stays with us! Sincerely, Jacky Vazquez Rooms Division Manager

"nice place to stay"

4
19/06/2017

The staff and service was excellent. The breakfast was great, good selection, plenty of options for sensitive diets. I enjoyed that it was close to town and campus so I could walk instead of driving. The rooms were clean and the space for the conference was easy to access.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear 624 shannahm, Thank you for writing a review of our hotel! We're strive to provide only but the best in customer service and amenities. We appreciate you noting that we appeal to most if not all palate's with our extensive breakfast options. We hope to see you again soon! Sincerely, Your Friends at Best Western Plus: University Inn

"Best Western-Best Place for the Price"

4
08/06/2017

Best Western usually is the lower cost motel with a high rating. Always clean with friendly service. Acquire point toward free rooms. Warm breakfast in the morning. The Best Western Plus even updated their in-room coffee maker to Kurig.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear 333lucillep, Thank you for writing a review of our hotel! We're pleased to see we exceeded your expectations with our coffee makers and that you enjoyed our complimentary guest breakfast. We look forward to seeing you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Excellent Comfort for a Great Price"

5
06/06/2017

Amazing and friendly staff both at check-in and check-out. Always willing to lend a hand and answer any questions that I my have. Willing to go the extra mile to make sure my stay is one filled with comfort and relaxation. Highly recommend for business trips or for personal vacation.

"best place in town"

5
05/06/2017

Best place in town for business and family travel. Full service restaurant and lounge. The kids love the indoor pool and the staff is very friendly. the free breakfast bar is well maintained and has a very attentive staff.

"Moving daughter to apartment"

5
03/06/2017

My daughter was moving to an apartment that she is renting from a friend for the summer. Her and my wife were staying with another friend but no air conditioning. They stayed at the Best Western for the beds which are comfortable. The air conditioning works great. The staff is very friendly, rooms are clean and restaurant is great. Best steaks in Moscow

"golf trip"

5
24/05/2017

i enjoy this hotel. nice location & love the breakfast. nice lounge to go to & good meeting rooms to rent. it's a great value. A+ the room was nice with good amenities & a nice television. we love staying there when we go to Pullman.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Z1829YBpaulf, Thank you for booking your golf trip with us! We appreciate your loyalty to our hotel and look forward to seeing you during your future visits. Sincerely, Jacky Vazquez Rooms Division Manager

"Thank you"

5
24/05/2017

Hotel was amazing! They helped get my company set up on direct billing, gave us amazing rates, and provided the best service/ amenities in comparison to other hotels we have stayed. My employees have requested that this be the place we stay when doing jobs in this area!

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear bobdP2757VY, Thank you for your kind words and for becoming our loyal guest! We appreciate you and the company employees for choosing to stay with us. We strive to provide only but the best in customer service and amenities. We look forward to your future stays with us! Sincerely, Your Friends at Best Western Plus: University Inn

"Nice"

4
22/05/2017

For a small town it was a nice hotel. Clean and breakfast was very good. Fitness is on the small side but enough to get it done. Staff was friendly and personable. Pool was nice and close to college where we were visiting

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Bobby Joe S, Thank you for writing a review of our hotel! We're pleased to see you enjoyed our complimentary breakfast and cleanliness throughout. We hope to see you again soon! Sincerely, Your friends at Best Western Plus University Inn

"customer"

4
19/05/2017

Great staff that goes over and above. Clean comfortable rooms. Located in a place that is convenient to Idaho State University as well as other down town attractions. Family oriented, friendly and welcoming.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear 296doreenm, Thank you for staying with us. We appreciate your kudos to our staff and look forward to seeing you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Exceptionally firiendly staff."

5
14/05/2017

The staff were all very friendly and responsive. The breakfast buffet had great quality, a nice selection of items, and there was always a friendly staffer present. The room was clean, everything worked (well, we didn't test the TV, but everything else workes). The bed was super comfortable. The only downside was the texture and colors of the interior walls felt pretty industrial or at least institional. Maybe like a correctional institution!

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear brycec764, Thank you for writing a review of our hotel! We strive to provide only but the best in customer service, amenities and products. We're pleased to see that we achieved this and more! We look forward to seeing you again soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"U-Inn in Moscow Idaho."

5
14/05/2017

Still the best hotel in Moscow. Pricey during big events but great restaurant and bar. The only one like it in all of the Palouse. Friendly staff. And a van to the PUW airport. There are now more choices in Moscow that will hopefully add some much needed competition to benefit the consumer.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear ethanj63, Thank you for staying with us! We're pleased to see you enjoyed our great staff and onsite restaurant, Seasons. We work diligently to provide only but the best in all that we have to offer and are happy to see that it reflected during your stay with us. We look forward to your future stays! Sincerely, Jacky Vazquez Rooms Division Manager

"Great BW Plus! Great Service!!"

5
13/05/2017

Stayed for our Son's Graduation and the hotel was very nice. The lobby was welcoming and had a fireplace going as it was a chilly weekend, so it was a nice cozy touch. The staff was very courteous and professional. The rooms were clean and roomy and the beds were comfortable. The breakfast was amazing and it was very good quality. Kudos to the staff for keeping it stocked and hot on such a busy weekend. They were also very courteous and professional. I would stay here again just for the breakfast alone as you get a lot of choices and it is way better than other hotels in the area. The value for the price was an exorbitant amount charged for a graduation weekend. It was extreme to say the least to pay over $600 for 2 nights including taxes. Gouging people at a time when they are supposed to be celebrating is truly awful and not very professional. Unfortunately the prices were similar at all the area hotels for graduation weekend, so it wasn't like we had a choice to stay for cheaper elsewhere. They also book out for graduation weekend, so book early if you stay that weekend, at least a year in advance. Otherwise, to stay at any other time, during normal rates I would highly recommend!!

"A real review even though sounds too good to be true"

5
09/05/2017

The Best Western University Inn Moscow Idaho is clean and comfortable. The desk, restaurant, and housekeeping staff are friendly and efficient. The included breakfast is very nice and has a variety of offerings including scrambled eggs and bacon. The rooms are very nice and the plumbing and drains and TV work. My daughter's family also enjoyed the pool.

"College grad celebration"

4
08/05/2017

We have stayed at this BW property before and found it to be a well run operation. The stay this time was just as successful in meeting our expectations and I would recommend the hotel to anyone else looking to stay in the community. The trip was for the WSU graduation ceremony to see our nephew receive his diploma and celebrate his success, and the staff at the hotel helped in our fun weekend enjoyment.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear George C, First and foremost, congratulations to the graduate! We appreciate you taking the time to write a review of our hotel! We strive to provide great guest experiences every time and are pleased to see this was the case with your stay. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Moscow, Idaho"

5
08/05/2017

This hotel is fabulous with wonderful, caring and gracious employees! I had a flight cancel on me and they graciously refunded me for the night I was not there. Thank you Maddie and Sean!!!! I was very grateful and Maddie even let me sit at her table for a great comedy night they had at the hotel. Loved it!!!

"Graduation Weekend"

3
07/05/2017

We booked our room for WSU graduation weekend. They DOUBLE the price of the rooms for this weekend, and you have to stay two nights! I paid Marriott prices and got an older Best Western room. The staff was pleasant. You have to ask for more than 2 towels in your King room. One of our glasses was dirty. Just an average room. The breakfast buffet was above average with real scrambled eggs and a nice selection of foods.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear laurwntr, Thank you for writing a review of our hotel. We are pleased to see you enjoyed our breakfast and courteous staff. Our rates and policies are decided upon with many factors in mind. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Great Stay in Moscow, Idaho"

5
05/05/2017

This hotel was great. Nice layout with open central area. The morning breakfast was excellent and the free drink was great as well. Has a nice enclosed pool and hot tub to relax in. When in the Moscow area, I would recommend this hotel!

"Good night stay"

5
27/04/2017

I always love when i can stay there. The rooms are clean and the staff is great. Breakfast is a good thing with the variety so you are not just stuck with muffins and oatmeal. Waffels, eggs, sausage, biscuits and gravy, fruit, cereal. The bar/resteraunt is good. The food is great and so is Linda. She is a peach. Thanks Linda you deserve a raise

"Mothers weekend"

4
24/04/2017

Had a fun day, visiting my daughter. Toured the town, shopped and just walked. Went to the restaurant seasons. Good food. And went to the hot tub. Then watched a movie in the room, till we fell asleep. There was kind of a musty odor in the room. So we opened the window and it was ok.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear 682jessiee, Thank you for staying with us! We're pleased to see that you enjoyed your stay and the amenities we have to offer. Seasons is definitely a must try - as the food is excellent! We hope to see you again soon! Sincerely, Your friends at Best Western Plus: University Inn

"Great Value and Service"

5
24/04/2017

Our room was spotless. The bed was very comfortable and pillows were nice. The bathroom was stocked with super clean and fluffy towels. The restaurant on the property offers a varied menu and the food was great. The complementary breakfast is the best I've experienced. Chef prepared buffet.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Carol L, Thank you for your review! We're pleased that our amenities, room comfort and great food made for an exceptional stay. We look forward to your future stays with us! Sincerely, Jacky Vazquez Rooms Division Manager

"Nice stay & good value"

4
19/04/2017

Super nice employees; room is clean; breakfast is OK; check-in & out is very easy; free Internet service has very decent connection speed; good location to where I need to be; a few dining options nearby.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear 875jingz, Thank you for taking the time to write a review of our hotel! We are pleased to have you as our guest and that you found our amenities and location satisfactory to your needs! We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Easter vacation"

5
14/04/2017

We have stayed at this hotel nearly 20 nights over the last 3 years. It is always quiet. The beds are comfortable. The staff is friendly and helpful. The restaurant has good food too. It is conveniently located too.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Kellie D, Thank you for spending your Easter Vacation with us! We are pleased to provide you with quality service and amenities. We look forward to your future stays with us! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Idaho Bound weekend"

5
05/04/2017

Our stay was so wonderful. The hotel was great, the staff was kind and helpful. My family had a lot of fun when we went swimming. It was a great experience overall. This is the only hotel we will book any future reservations with.

"STAY"

5
04/04/2017

I stay frequently in Moscow (2 kids in college there) & am always pleased with this B.W. I will be going AGAIN next 2 weekend & great breakfast & lounge menu! Group discount for our lacrosse team really helps also!

"Annual Conference Location"

4
02/04/2017

Hard to beat the convenience of being the in hotel where conference activity takes place. We have stayed here twice for the same conference and breakfast is still cold due to too many people overwhelming staff, pool doesn't open until 8 am ---way too late to make it to work. On the plus side, hotel is quiet, clean and staff very helpful.

BWPUI, Manager at Best Western Plus University Inn, responded to this review
Dear Cathie B, It was our pleasure hosting your conference and its attendees. We have address the breakfast concerns with large groups and hope that they will be remedied for next year and years to come. We're pleased that you enjoyed your stay with us! Sincerely, Jacky Vazquez Rooms Division Manager

"Excellent stay"

4
31/03/2017

Better than expected. The rooms were clean, staff were truly helpful. Came to watch university lacrosse game and location was most convenient. Breakfast options pleased everyone in the family so no arguments.

"Clean and comfortable."

5
29/03/2017

We stayed 2 nights with a convention. The room was a good size. It had a microwave, mini-fridge and coffee maker. The fridge was very quiet. It didn't wake me up at all. The room was very clean and didn't have any odor. The room was quiet. I didn't hear anyone next door or above. The breakfast was more than expected. There were hot scrambled eggs, potatoes, and bacon along with yogurt, cereal, waffles, toast, fresh fruit and yogurt. The front desk was helpful. The meals served to us as convention attendees were good although we didn't eat in the restaurant. There is a grocery store right across the street which is handy for any forgotten items. We'd be happy to stay here again.

"Great staff and great amenities"

5
28/11/2016

Really enjoyed our stay since we decided to stay in Moscow last minute after driving our son back to school from our Seattle holiday travel. We will stay here the next time we visit our son at school.

"Best ever great staff"

5
27/11/2016

great staff very frindly Great location clean rooms Could not be happier Breakfast was great quality scrambled eggs You can't make a better choice in Moscow I would definitely stay again and again Love it

"Nice Stay!"

5
21/11/2016

I have not been to Moscow in a long time and I was pleasantly surprised by the renovated BWI! My King room was nice, clean and well appointed. I was pleased to have a Keurig in room and free breakfast. As I arrived on a Thursday, the property offered a free beverage in Seasons for weekday travelers. Nice!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear RM0312, Thank you for taking the time to write a review of our hotel! Our renovation was finished in 2014 from top to bottom and we are pleased that the changes exceeded your expectations! We hope to see you again very soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Friendly Efficient Stay"

5
21/11/2016

Came back to Alma Mater and stayed here. Staff was very friendly. Rooms were very clean and amenities in great shape. Bed soft and room was quiet Lounge was busy with attentive wait staff and tons of TVs with football. Close to campus and the mall

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Jeff N, Thank you for staying with us! We're pleased that we took a part in your visit back to your Alma Mater! From our friendly staff, to clean rooms, wonderful amenities and onsite restaurant, we strive to provide only but the best experience for our guests. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Great Service"

5
21/11/2016

Breakfast has great variety. Fresh fruit was great. Restaurant has great food. Staff goes out of their way to assist with anything. The bed was a little worn and not the most comfortable. Bath water was warm even in the evening which is not always the case at motels.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Greetings I2334WUdebbieh, Thank you for writing a review for our hotel! We're pleased to see that your experience with us was pleasant and that our customer service and amenities exceeded your expectations. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Good Property"

3
18/11/2016

I have stayed here many times over the years. They have an excellent breakfast, it is a full breakfast, the salsa they serve is excellent, you would think it is house made. They also have a really nice pool area that is indoor with a large pool, hot tub and sauna.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Carol B, Thank you for being our loyal customer! We're pleased to serve you only but the best in customer service and amenities. We look forward to your future stays with us and hope to see you again soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Clean"

5
27/10/2016

Very warm environment and satisfying hotel. I highly recommend to stay in this hotel. The staff are very accommodating. The service is very satisfying. I would love to stay here again. Internet service is fast. Lounge is relaxing.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Milaun D, Thank you for taking the time to write a review about our hotel! We strive to provide only but the best in customer service and amenities. We're pleased to see we exceeded these expectations and were able to provide you with a beyond - satisfying experience. We look forward to your future stays with us! Sincerely, Jacky Vazquez Rooms Division Manager

"Great Place in Little Ole Moscow!"

4
26/10/2016

I stayed at this location for 3 weeks and was very comfortable there. They have a breakfast every morning as well as cookies every afternoon! The food in the lounge is surprisingly good and reasonably priced. I would recommend.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Gene Y, Thank you for choosing us as your extended stay hotel! We're happy to see that you're three weeks with us was pleasant, that you enjoyed the great food and other amenities. We hope to see you again soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"University Seminar"

5
25/10/2016

Best Western University Inn has helpful staff, good food, good restaurant and catering. The room is comfortable and internet speed is good. Hotel interior is outdated but pleasant experience nonetheless.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Robert B, We're pleased to see you had a pleasant experience with us and enjoyed the various amenities we have to offer! We hope to see you again soon! Sincerely, Your friends at Best Western Plus: University Inn

"Deserving of it's #1 rating! "

5
24/10/2016

When on a recent visit to see our Granddaughter at WSU we stay at this BW. We had stayed in the town of Pullman in the past but with further research I found this hotel; read the reviews and thought why not. It lived up to all our expectations and more. The room was clean and spacious; the breakfast served daily was above average with lots of choices and nicely staffed. Every employee we encountered was friendly and helpful. Long after we left I realized I had left something in the room and we were too far into our 1900+ mile trip home to turn around. I called the hotel (they had already called my home saying they had the item) and arrangements were made to have it mailed back to me. An honest housekeeping staff and a helpful front desk staff as well. We will definitely stay in this hotel again and have already recommended it to the rest of our family as being the best option when they find themselves there for a visit to our WSU student.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Meams2four, Thank you for staying with us! We were more than happy to help you find your misplaced item and ship it to you. We hope you had a great trip and look forward to seeing you again in the future! Sincerely, Jacky Vazquez Rooms Division Manager

"Best place to stay in Moscow"

5
17/10/2016

This is the best place to stay in Moscow, Idaho. The rooms are clean and well appointed. The service is excellent. Has a nice bar and lounge on premises. They also serve a free full breakfast buffet in the morning. It is handy to the University and downtown. We will stay there whenever we are in Moscow.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear BobTMontana, Thank you for being our loyal customer! We're pleased to provide only but the best in customer service and amenities. We appreciate you taking the time to write a review and hope to see you again soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Moscow Travels"

5
15/10/2016

Quiet, clean and comfortable. Friendly staff. The hotel is conveniently located near the University of Idaho and has a nice bar and restaurant. Prices are a little high but are very much in line for the market the hotel is in. (Too few rooms available for UI and WSU event weekends)

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Andrewjay1, Thank you for staying with us! We appreciate your great feedback for other consumers and hope to see you again soon! Sincerely, Your friends at Best Western Plus: University Inn

"Perfect"

5
13/10/2016

This was a clean, comfortable stay with good food. The staff were friendly and helpful. Great location across from campus. Our bathroom was spotless and beds were definitely clean. Didn't use the pool. The workout room was dated and the weight machine needs to be replaced. Will stay here again, despite the fitness facility.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Cascademan, Thank you for staying with us! We're pleased to have provided you with superior customer service from our staff to cleanliness and great food! We've noted the fitness center request and appreciate your feedback. We hope to see you again soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Clean and new"

5
12/10/2016

Very impressed with this hotel. Although the building is old, the rooms looked renovated and everything looked new and clean. Hot breakfast, clean room, and nice staff. Would certainly stay here again.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Sev1872, Thank you for taking notice of our remodeled facility. We take great pride in all of the amenities we have to offer to our guests and are pleased to see that you enjoyed your experience with us! We look forward to seeing you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Awesome stay"

5
11/10/2016

We are on a 2 week road trip. After looking at the hotels to choose from we picked Best Western Plus. Huge hotel with many facilities, very nice size room, super clean and quiet. The food in the restaurant was excellent. Loved that BW has a washer/dryer on site. Would highly recommend this hotel and know we will stay at a Best Western again.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Karen O, Thank you for choosing us to stay with! We're so pleased that we were able to leave a lasting impression and that your experience with us was top of the line. We appreciate your kind words and look forward to your future stays with us! Sincerely, Your friends at Best Western Plus: University Inn

"Best Western University Inin"

5
09/10/2016

This hotel provided great service and a comfortable room when we were in town visiting the University of Idaho. Very convenient to the campus and centrally located for other amenities. Complementary breakfast was super - more than a simple continental breakfast - Eggs, bacon, breakfast burritos and hot oatmeal. fruit, etc.

"Exemplary Customer Service"

4
08/10/2016

Moscow is a beautiful town and this Best Western will make sure that you are rested and ready to visit! The complimentary breakfast is VERY good, and the hotel restaurant (Seasons Public House) has REALLY good food. The hotel is clean, comfortable and very welcoming. The staff is the best part; so very helpful and friendly. When I return to Moscow, I'm staying here!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Trish S, Thank you for staying with us! We have a top-notch team at our facility and are pleased to see that you experienced this and our on-site restaurant, amongst other amenities. We look forward to seeing you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"BW - We Enjoy it for Business and Just to Relax"

5
02/10/2016

Our stay here at Moscow Idaho BW has always been enjoyable. We like the Best Western Hotels so much that we now request to stay at a BW for business. This place has a swimming pool, hot tub, saunna, excercise room and restraunt. We also really enjoy the hot breakfast too.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Julian G, Thank you for being our loyal guest! We're pleased to see that your stay with us was enjoyable. We look forward to your future stays! Sincerely, Your friends at Best Western Plus: University Inn

"Great Motel"

5
01/10/2016

We've stayed at this Motel a couple times, and each time we've had a wonderful experience. The staff is great, the cleaners are great, the location is great, the breakfast is great. The price is very good - and we had a bigger room than we had anticipated. Soundproofing was pretty good, too.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Ernie L, Wow! Thank you for taking the time to write a review. We're pleased to see that time after time, we're able to provide a wonderful experience. Our staff is one-of-a-kind and our guest breakfast, you can be assured, is made fresh daily. We look forward to seeing you again soon and thank you for being our loyal guest! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Great place...for what looks like a bomb shelter"

4
30/09/2016

Don't be food by the endless concrete decor this is a great BW. Has all the amenities of a nicer hotel including big pool, hot tub and sauna. On site restaurant and bar has great food and endless drink options. While the concrete walls may. E a turn of for some it actually helps with sound between rooms. Recently updated rooms are comfortable and well attended to. Adjacent to many other restaraunt a and University of Idaho and WSU makes traveling for work or a football game a no brainer.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Christopher B, Thank you for staying with us! We're happy to see that you thoroughly enjoyed your stay in our facility. From our onsite restaurant, to indoor pool, location and decor, we strive to provide only but the best to our guests. We look forward to your future stays with us! Sincerely, Your friends at Best Westerrn Plus: University Inn

"Business/pleasue"

5
30/09/2016

Great place to stay, glad we spent the night there. Clean, great staff, good food. I would anyone looking at staying at this hotel would be a great choice! You will enjoy your stay here! Happy times in Moscow Id!

"Glad we stayed"

5
24/09/2016

Perfect place to stay to visit our new Vandal. We'll return for the location, facilities, food and staff. The breakfast offered hot and cold cereals, fresh waffles, fresh fruit, muffins, bagels and all kinds of condiments. Nothing unusual, just they have it all.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear georgeanne2015, Thank you for staying with us! We're pleased to see that you enjoyed all of the amenities that our facility has to offer. From our guest breakfast buffet, to onsite restaurant - Seasons and location, we pride ourselves in providing only but the best. We look forward to seeing you again soon! Sincerely, Your friends at Best Western Plus: University Inn

"The pool has got to go"

3
21/09/2016

This is a university town so be prepared to pay $200+ a night during athletic and other special events. The motel is located on the main arterial highway that runs between the towns of Pullman, WA and Moscow, ID. The pros: The rooms are clean and well maintained. The beds are quite comfortable and the complementary breakfast is provided with a good assortment of items to chose from. Checking in and out was simple and fast. The cons: There is a swimming pool located in the inner court which is surrounded by rooms on both floors. I graded this motel down because of this unfortunate design. The desk clerk assigned us a room overlooking the pool. First moment through the door the strong odor of chlorine from the pool hits you in the face like a wet sock and the screaming children in the water could be heard even with the windows closed. Fortunately we were able to transfer to another room on the opposite side of the building away from the stench and noise. It's a nice motel overall, but strongly suggest making sure you get a room away from the pool unless you enjoy that sort of thing.

"Great location if attending events at campus"

4
15/09/2016

Stayed here for football game as it is right across from campus. Very nice facility with friendly staff. The pre-game festivities were held out in their courtyard area which was very comfortable. Nice rooms, would definitely stay there again if ever in Moscow.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear 307jimp, Thank you for staying with us! We're pleased to see you thoroughly enjoyed the pre-game festivities, location, staff and everything in-between. We look forward to seeing you again soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"cancelled reservations"

2
09/09/2016

when we arrived to check in was told our rooms had been cancelled. i was told i never answered an e mail that was sent to me. i never the e mail. then the said that the had sent a letter to me. then i was told they may not have sent the letter. my son checked my e mail messages' from april to sept and i never received one from the best western so we never stayed in your hotel. very disappointed staff very unfriendly

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear William S, We apologize for any inconvenience. On Special Event Dates, we require a full prepayment to be made 30 days prior to the date of arrival. We communicate this as much as possible and call a day prior to the cancellation, if no payment has been received to reconfirm that the message has been delivered. Thank you for taking the time to write a review. If you have any questions, please don't hesitate to contact us directly at the hotel. Sincerely, Jacky Vazquez Rooms Division Manager

"Great place to stay while visiting U of I if you're not on a budget."

4
07/09/2016

There is usually plenty of room for us to stay on a last last minute schedule. The breakfast is always well stocked with a food variety of hot and cold options. This time we had dinner at Seasons on premise and were pleased with the quality of the ribeye our son ordered and the Maifun salad was wonderful. The chili was the only disappointment as it was dry and seemed to come from a can.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear BoiJoy, Thank you for staying with us! We're pleased to see you enjoyed our complimentary guest breakfast and your dinner in Seasons. We hope to see you again soon! Sincerely, Your friends at Best Western Plus: University Inn

"Very good value!"

5
06/09/2016

We stayed in numerous hotels and resorts during a recent trip through Idaho and Montana. This Best Western was one of the best. The room was clean and well-maintained and the staff was very pleasant and acknowledged you when you walked by, even the housekeeping staff! It's nice to see that. They are well-trained! The check-in was very efficient and pleasant. Check out was very quick too. Breakfast is very expensive - one of the better breakfast I've seen complementary at a motel. If our son decides to go to the University of Idaho I'm sure we will return.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear RCL62, Thank you for your review! We appreciate you letting other travelers know of your experience with us! Our customer service, amenities and quality products are what we pride ourselves in and appreciate you taking notice of our efforts. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"WSU Football Game and Daughter visit"

4
06/09/2016

Great hotel with great service and amenities! Comfortable and clean rooms. I would have loved an outdoor pool but the lounge chairs were great outside! The breakfast was good with many options to choose from. I would stay here again.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Rebecca D, Thank you for your review! We're pleased to see you enjoyed everything from our room cleanliness, to excellent customer service and amenities. We hope to see you again soon! Sincerely, Your friends at Best Western Plus: University Inn

"VIsit Moscow, ID it is beautiful"

5
06/09/2016

The Best Western Plus University Inn, Moscow is a super, great place to stay. Fun indoor pool and hot tub! Pretty courtyard! RIght near the Pullman/Moscow trail for biking and running and The University of Idaho. Don't forget to go to the farmers market downtown!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Julie P, We're pleased to see that your experience at our hotel and the locality made for a great visit to Moscow, ID! We hope to see you again soon! Thank you for taking the time to write a review of our hotel! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Overpriced on a football weekend"

3
05/09/2016

They charged an extra high premium price because they could get away with it when both UI and WSU had home games. Both visiting teams stayed at this hotel. I would rate it higher if the price were lower. For such a premium price, EVERYTHING should be superior. One day in the workout room, there was no drinking water and not enough towels. I shouldn't have to call to ask for them. We were unaware that the temperature on the fridge in our room was set to max, and the control dial is on the outside back of the fridge so not easily seen or accessible. The fridge froze and ruined some of our food. It would be nice to have a TV guide or a reference to a website that shows what is currently airing on the TV channels you offer. You do provide a superior breakfast, and the staff was all very accommodating and friendly. The carpet on the floor of the room looks dirty, but otherwise the room was nice.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear schota1, Thank you for your sincere review. We appreciate the great feedback! The events noted have been given to the corresponding departments for improvement and/or kudos of a job well done. We hope to see you again soon! Sincerely, Your friends at Best Western Plus: University Inn

"Great hotel and great breakfast!"

5
04/09/2016

Stayed here after a WSU football game. Room was pretty standard but very clean, with good sized bathroom. Pool was awesome with hot tub and sauna. Complementary breakfast was amazing. Nice variety of breakfast foods and the bacon was exceptional! Staff were very friendly and the warm cookies in the lobby appreciated. Great service with room service too. Overall a very positive experience!

"Fabulous Staff!!! Wonderful accommodations! Great breakfast!"

5
03/09/2016

My wife and I were needing a room for two days between our scheduled meetings in Cour d'Alene, ID and Lewiston, ID. We decided to stay in Moscow, ID for the down time. We arrived around 2 pm, and I stopped and asked about checking in early. The staff were extremely friendly and professional, and had no problem allowing us to check in two hours early! While chatting with the front desk staff - my occupation became the topic. Mr Nelson (manager on duty) upgraded my room (it was perfect! When I am wealthy I will request that room again!) and gave us vouchers for items in the lounge! We were stunned by this incredible act of kindness! THANK YOU, Mr Nelson and staff, for such a delightful time in Moscow, ID! It was a fabulous room, and we so enjoyed meeting you, and the amazing staff that work with you!

"The PLUS is warranted"

5
31/08/2016

I almost cancelled my reservations to stay at another hotel because a family member was staying there, but I'm so glad I didn't. Everything about our stay was excellent. The front desk staff was friendly. The bartender poured generously. The room was clean and comfortable and nicely decorated. The pool was lovely. The breakfast was delicious. The location was close to campus for my nostalgia filled walk. And my family member staying at her preferred brand? Will be staying here next time she's in town.

"Plus Service"

5
28/08/2016

This hotel I choose because of the reviews and location distance to WSU in Pullman, WA. The reviews were correct about the service and quality of this hotel. I was not disappointed and all the employee's were every polite. The food and services were excellent and the hotel overall was very clean. I will definitely use this hotel again.

"Good service, comfortable bed, friendly staff and more!"

4
26/08/2016

Almost everything about this hotel was good. My husband and I stayed for 5 nights with a play and stay package deal. Employees were friendly and helpful. Each night we were given complimentary drinks at the restaurant. We didn't use, but there are a swimming pool and a hot-tub as well as an exercise room. The only complain that we have was their breakfast for a few mornings. There wasn't enough plates nor food at one point.

"Comfortable, convenient and food was great"

4
26/08/2016

This is our go to hotel when we pass through Moscow. We love how it is conveniently located, the beds and room are clean and comfortable and quiet too. We can have breakfast and enjoy a leisurely weekend without stress of chasing around until after noon.

"Great golf trip"

5
23/08/2016

BW booked 5 courses for us and we stayed 5 nights. Package deal. Very helpful in making changes and answering questions etc. Moscow Id/Pullman Wa are small towns so a very friendly summer atmosphere. Seems like most everyone in town attended either WSU or U of I and our stay was Aug 17 - 22 so lots of students returning to school. A great feeling around the hotel and the campuses. BW a great and convenient place to stay for either campus. Golf - Circling Raven, Palouse Ridge, Lewiston GC all challenging and enjoyable. Will be back.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Anthony L, Thank you for booking your Golf Package with us! We're pleased to see that you were able to enjoy all 5 golf courses and your time spent at the hotel. We look forward to your future stays with us! Sincerely, Jacky Vazquez Rooms Division Manager

"Home away from Home"

5
20/08/2016

From the moment you check in, they take care of you. The rooms are clean and inviting, the beds & linens are top quality, the pool and exercise area clean and well maintained and the breakfast is better than anyplace else. The staff is extremely friendly and accommodating, from Nelson at the front desk to the staff in the breakfast area or housekeeping. I would highly recommend the University Inn.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Sue L, Thank you for your recommendation! We work very hard to ensure we provide excellent customer service, amenities and quality work to make an exceptional experience for all of our guests. Thank you for taking the time to write a review of our hotel! We look forward to your future stays with us! Sincerely, Your Friends at Best Western Plus University Inn

"daughter start college"

4
20/08/2016

everything was good. have stayed at this hotel a lot since my daughter decided to go to University of Idaho. the staff is always helpful. the rooms are great. They always are helpful with finding a boarding kennel for our dog when we have to meet our daughter at the college. Also helped find another hotel once when we had to stay longer than planned. That was a great help. Its right across from the college so you can walk to campus if you want.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear edwardp513, Thank you for being our loyal guest! We're pleased to see that visit after visit, we keep appeasing to your needs. We look forward to your future visits! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Best Western University Inn"

5
16/08/2016

If your looking for a Fantastic Hotel in Moscow, Id. The Best Western University Inn is the Very Best. Great Restaurant, Nice Rooms, Friendly Staff and Nice Hot tub and Pool. I definately will recommend this Hotel to anyone staying in the Moscow Area.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear theresam561, Thank you for staying with us! We appreciate your candid feedback regarding our restaurant, staff, fitness facility and guest rooms. We hope to see you again soon! Sincerely, Jacqueline Vasquez Rooms Division Manager

"Nice stay in Moscow"

5
14/08/2016

This is a very nice hotel with great staff, had a very good, hot breakfast, and was right next to the shopping mall and easy access to the university. Everything was clean and the internet service worked well for me.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Naomi F, We're pleased to see that your experience with us - from our guest breakfast, to location and cleanliness - exceeded your expectations! We look forward to your future stays! Sincerely, Jacky Vazquez Rooms Division Manager

"Love Moscow Best Western"

5
12/08/2016

Best Best Western ever!! Loved the hotel, staff and service and will stay again if ever in the same area. The barmaid, Linda, really had us laughing and enjoying ourselves along with giving us fantastic service. Allison was our waitress and provided us excellent service.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Jack C, Thank you for staying with us! We're pleased to see that you enjoyed the lounge and great service provided by Linda and Allison! We look forward to your future stays with us! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Great Place to Stay"

5
09/08/2016

The staff is like no other. They are friendly, courteous, and efficient. The hotel is well maintained and modern. Highly recommend when visiting Pullman or Moscow. There are many other housing options in the area, but I always stay here unless they are booked. New and improved restaurant menu selections with new items added throughout the year.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear maureen64_11, Thank you for the comments regarding our staff! We are a one-of-a-kind team and work together to ensure that our guests experience is nothing but the best. We are happy to see that you enjoyed our new fall menu in Seasons! We look forward to your future stays and again, thank you for the review! Sincerely, Jacky Vazquez Rooms Division Manager

"A++++++"

5
08/08/2016

Room were great. Service was excellent. Prime rib special + $18 was really good and a bargain. The best breakfast yet. Pool area very inviting Gas station/food mart about 50 yards from front of hotel....very convenient

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear 80terryk, Thank you for staying with us! We are pleased that everything from our rooms, to customer service and location, made your stay with us an A++++++ experience. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Good place to stay!!"

4
05/08/2016

We tried Best Western for the first time after staying at other locations in Moscow. I was really impressed with our stay and will choose this hotel first in the future. Checkin was great and the staff were really helpful and polite. The restaurant is nice and the grounds are well maintained. The hotel is dated, however it's very clean and comfortable. The price is worth what you get!!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Tvamtrenary, Thank you for making us your preferred hotel in the Moscow area. We care about all of our guests experiences and ensuring that they are nothing but the best. We appreciate you taking the time to write a review of our hotel and look forward to your future stays with us. Sincerely, Your friends at Best Western Plus: University Inn

"Best Customer Service"

5
05/08/2016

The customer service at this hotel is equal to a 5 Star Resort. They really make you feel like you are their favorite guest. We were there for a high school reunion but frequently stay during football season as our son plays for the University of Idaho. It is our first choice for service, amenities, location and price.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear U6834LYkellya, Thank you for staying with us! We are beyond thankful to see that you compared us to a 5-star Resort. We definitely work hard to ensure all of our guests are satisfied with our amenities, customer service and everything in-between. Thank you for staying with us and we look forward to your future stays with us! Sincerely, Jacky Vazquez Rooms Division Manager

"Hotel Review"

5
28/07/2016

Could use larger pillows or have extra ones in the room. Otherwise room was great. I have stayed here before and would do it again. Nice Breakfast, the staff went around asking people if they had enough or would like anything else before the closed it down. Nice pool

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Debra J., Thank you for your review of our hotel! We're happy to see you enjoyed our breakfast and superior customer service! Let us know your pillow preference and we'll make sure to accommodate your needs during your next stay with us! Sincerely, Your friends at Best Western Plus: University Inn

"Always a winner"

5
26/07/2016

Everything is top-notch about this hotel--the premier place to stay in Moscow. The rooms are clean, breakfast is delicious and bountiful, staff are extremely professional. Like any college town, hotel rates are inflated but this is well worth it!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Holly M, Thank you for staying with us! We appreciate your kudos to the staff! We are happy to see you thoroughly enjoyed our guest breakfast, the clean rooms and overall experience. We look forward to seeing you again soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Great location and accomodations"

5
25/07/2016

Was very impressed with the motel. Staff was friendly and pleasant. Cost of goods, beverage and food were reasonable. The room was very nice and the meeting rooms nice. the area is very nice and the drive through eastern Washington was pleasant. Had some vehicle trouble when we got there and the front desk staff was very helpful with in getting me to a very qualified and friendly mechanic. I would definitely stay there again.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear 2012StepM, Thank you for staying with us! Our #1 priority is taking care of our guests and their needs, inclusive of finding the right mechanic. We're pleased to see that you enjoyed your stay here and look forward to seeing you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"College visit"

4
24/07/2016

This hotel is located directly across from the University of Idaho entrance. It is not only convenient it is a nice place to stay. The rooms are comfortable and the facility is clean. A buffet breakfast is included. We stayed 2 nights. The first morning breakfast was just ok as it was lukewarm. The second morning everything was piping hot. It was nice that there were real plates and silverware and several staff to make sure everything was ok. My only comment is that breakfast was the exact same both mornings.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Dillons1231, Thank you for staying with us! We are pleased to see you enjoyed our amenities and location. We look forward to your future stays! Sincerely, Your friends at Best Western Plus: University Inn

"Simple, perfect"

5
22/07/2016

Everything was set up the way we had asked in our conference room and we had no issues whatsoever. The rooms were lovely, the bar/lounge had great service and drinks. Overall really pleased with the experience.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Marin A, Thank you for booking your meeting space with us! We're pleased that all went well and that you enjoyed the facility. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Fabulous and Friendly"

5
20/07/2016

This hotel is wonderful! The property, rooms, pool/spa, fitness center and restaurant are great. The staff is extremely friendly and go above and beyond to assist to your every need. They also have one of the best hot breakfasts we have had at any BW Plus hotel! We travel on motorcycles and this is a must stay for those travelling on two wheels!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Tracy F, Thank you for staying with us! We're pleased to see that you enjoyed your stay and appreciate your recommendation for those travelling on two wheels! We definitely do our best to accommodate a wash station and safe parking for your motorcycles, amongst the other amenities we have to offer. We look forward to your future stays with us! Sincerely, Your friends at Best Western Plus: University Inn

"From a local: Amazing!"

5
19/07/2016

We stayed here for our anniversary, and we had an amazing time in just the one day we stayed. The pool was perfect temperature, hot tub & sauna, fun white bath robes, hotel was very clean, and perfect landscaping. You can tell how much they care about providing a good experience. They upgraded us to a suite for free! We had excellent service at Seasons that night by... was her name Allison? (She had long blonde hair and was working the night of July 5th). I had somewhat low expectations for the food because I've cooked at one of the nicest restaurants in town, but I was pleasantly surprised. The steak was a true medium-rare, the crab legs were hot and served beautifully, the timing was quick, and the desserts were decadent and beautifully presented. Everything about this experience was excellent. We truly felt like we escaped from town and the University, and wish we could have planned to stay another day! We will definitely be staying there again sometime. Maybe for my birthday? :-) Also, plenty of towels were provided, the travel-size hair products were Pantene brand, the room smelled very clean, and the bed was SO comfortable! Thank you Best Western for an amazing 2-year anniversary!

"Great Service and Accommodations"

5
18/07/2016

Great service and huge guest rooms. The staff was very friendly and helpful. The rooms were clean and comfortable. The complimentary breakfast was delicious and offered a variety of options. We will be choosing this location again for our business needs.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Cheryl J, Thank you for staying with us! We're pleased to see that you'll be back and that you and the few others in your group experienced nothing but the best in customer service and amenities! We look forward to seeing you soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Unexpected stay"

5
17/07/2016

I was in Moscow for the week, but unexpectedly needed to stay overnight on Saturday. Rates were higher, hotels were expectedly full, options were few. Kamilla was working at the front desk when I asked for options for a night's stay. I explained my situation and she could not have been more incredibly helpful and kind. Thank you so much! It meant the world and I can't thank you enough!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Janet M, Thank you for staying with us! We're pleased to see that we were the light at the end of a long day. Kamilla is a wonderful staff member and we will make sure she reads your review. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Be careful of handicap rooms"

2
16/07/2016

Both trips to this hotel we stayed in Handicap rooms, not by choice. Don't mind the label on these rooms neither my wife or I are handicap. The carpets were dirty with many stains . There were also stains on the headboards were past occupants.... Maybe the hotel does not see handicap as most.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Jack R, Thank you for taking the time to review our hotel. We appreciate all feedback as it is the only way we are able to improve. Our accessible rooms are ADA Compliant, as well as, with Best Western Standards. As for the stains on the carpet and headboard, we truly apologize and have let housekeeping know so they can be cleaned immediately. We hope you give us a second chance and stay with us again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Clean and quality hotel"

5
15/07/2016

Clean and quality hotel. Highly recommend from my experience staying here. Rooms were clean. Amenities up to date. Included breakfast was excellent and the quality was up there compared with normal breakfast restaurants.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Thad A, Thank you for your review! We happy to see that you enjoyed our guest breakfast, the clean facility and other amenities we offer. We look forward to seeing you soon! Sincerely, Your friends at Best Western Plus: University Inn

"Wonderful stay"

5
14/07/2016

This hotel was very clean and pleasant to stay at. The staff was friendly and the breakfast was excellent. Definitely one of the best hotels I've stayed in. The interior of the room was great and the beds were comfortable. Also, the pool area was very nice. I'd stay here again if I was ever in the area and will recommend it to anyone else staying in the area.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear veggienugget, We are pleased to see that you thoroughly enjoyed your experience with us! From our guest breakfast, to room decor, and amenities we certainly strive to provide only but the most pleasant of stays. Thank you for staying with us and we look forward to your future visits! Sincerely, Jacky Vazquez Rooms Division Manager

"Clean rooms, great service, close to everything"

5
12/07/2016

We came to Moscow for our daughter's soccer tournament, and were very happy with our accommodations. The room was clean, and drink staff were friendly after the games! there is a grassed inner-space to the hotel which is a nice spot to relax and have supper. also really liked how close the hotel is to shopping for snacks and beverages.

"Moscow, ID"

4
11/07/2016

Clean facility and hotel/bar staff were very accommodating. Location was good, close to many shops, restaurants and events. Plenty of parking. Staff were all very friendly and accommodating. They were willing to go out of the way to accommodate special requests from our group. Very good facility for group/team events.

"Stay and Play"

4
05/07/2016

Package excellent, breakfast great our room was next to pool and spa so the chlorine smell was not good. Also spa was cold and not hot. Service friendly and food was great, elevator was slow however only two floors, Parking spaces were wide so easy to park. Location next to shopping center and was nice to have microwave and small frig.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Ken Y, We are pleased to see that you were able to take advantage of our Golf Package and that you enjoyed our breakfast, friendly service, great location and other amenities. Please know that our spa was set to a warmer temperature and appreciate your feedback regarding it. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"A little more upscale than most Moscow options"

4
05/07/2016

The hotel is well put together, the rooms are very clean, and worked. It's a little pricier - not that I expect to pay Motel 6 prices and a nicer place, but in all honesty I felt like all I really got that stood out was a wonderful breakfast (much better than the "hot breakfast" at other chains). Worth the difference? I've yet to decide for sure, but I will most likely stay here again when the need arises.

"Very Nice"

5
05/07/2016

Best Western always provides an enjoyable stay. Breakfast was good as usual. Only disappointments were lake of Root Sports on the room TV, the bathroom needed an exhaust fan and the pillows were way to soft.

"Great Stay!"

5
27/06/2016

First time in Moscow/Pullman area for son's baseball tournament. Excellent hotel with great and friendly service! Rooms were updated and comfortable and free breakfast was really good too. Location was right next to mall and grocery store. In room microwave and fridge was nice to have. One of the best hotels we've stayed at!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Joe E, Wow! Thank you for you wonderful review! We're pleased to see that we made it to the top of your "Best" Hotels List and that you enjoyed all of the amenities we had to offer. We look forward to your future stays with us! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Comfortable room, great location"

5
26/06/2016

Near the University, next to shopping center with a big grocery store and a great restaurant. Large comfortable room with good lighting, good internet and a nice breakfast. We like to make our own coffee and have breakfast in the room, so a tray would have been helpful. I used the small tray placed under the coffee maker (why, o why, does anybody put the coffee maker in the bathroom?). I had to make two or three trip to the breakfast room, but I needed the exercise.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear sueoc76, Thank you for staying with us! We are pleased to see that you enjoyed your stay with us. We look forward to your future stays! Sincerely, Jacky Vazquez Rooms Division Manager

"Very nice hotel-great breakfast"

5
24/06/2016

Great hotel. Outstanding breakfast. Had fun playing Trivia in the Lounge. Visited during a conference. Outstanding service from all staff. One member in our group cut himself and the front desk provided first aid. Looking forward to coming here again.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Richard H, We are so pleased you enjoyed your stay with us, inclusive of the Trivia Night we host in Seasons. Thank you for taking the time to write a review of our hotel! We look forward to your future stays with us! Jacqueline Vazquez Rooms Division Manager

"Absolutely Outstanding Staff."

5
20/06/2016

Most friendly, most efficient and *happiest* staff I've ever come across. Clean spacious rooms, great water pressure, nice view of the courtyard from the window. Good food at the restaurant, at reasonable prices. Terrific hot breakfast buffet. Indoor pool, sauna, hot tub, wading pool and gym. And did I mention the staff?

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear John S, Our staff is truly a one-of-a-kind and we're pleased to see that you can't stop raving about everyone. We pride ourselves in the experience we give to our guests and always strive to provide only but the best in customer service, amenities, quality and efficiency. We look forward to your future stays with us! Sincerely, Your friends at Best Western Plus: University Inn

"Excellent experience"

5
14/06/2016

The hotel was clean and comfortable. The hotel staff was very friendly, professional and helpful. Bed was comfortable. They offered an omelette bar at breakfast along with the usual offerings. Very enjoyable experience.

"Best of Everything"

5
14/06/2016

The hotel is close to everything. I have to say this hotel is the best i have been in as far as staff, cleanliness, food and the beds are fantastic. The rooms we had adjoined one another so my sister and i could visit easily through the side doors. Basically a suite. Staff are very helpful and friendly. I will only stay at Best Western Plus University Inn when i come to see my relatives here in Idaho.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Dennis T, Thank you for choosing to be our loyal guest! We strive to provide only but the best throughout the hotel, for our guests satisfaction and convenience. We are happy to see that everything during your stay was fantastic! We look forward to seeing you again soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Over and Above"

5
13/06/2016

Came to Moscow Idaho to attend great nephews graduation being held at the Idaho University right across the street. The room, beds and food were excellent. The best I have ever had in a best western hotel. We had a slight medical emergency with my brother in-law at the previous hotel we were coming from. The two young men at the front desk of Best Western Plus University Inn went above and beyond to help get my sister into her room early so we could transfer her husband from one hotel to this hotel with little stress to all of us. The staff are outstanding. Great place to stay

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear dltaylor5, Thank you so much for your kind words! Our staff works diligently to ensure that our guests are enjoying their time with us, and that means assisting our guests in any way possible. We are pleased to see that we were able to check your sister and brother-in-law in with no hassle, especially after your medical emergency. We truly care about our guests well-being and are happy to see that all's well with your brother-in-law. We look forward to you staying with us again soon! Sincerely, Your friends at Best Western Plus: University Inn

"Great stay."

5
13/06/2016

This hotel was great. The rooms where very nice and did not hear any noise during our stay. They have a lovely pool as well. The free breakfast in the morning was right on. The best we have had in our travels. They offered amazing scrambles eggs (the real fresh kind) pan fried potatoes, waffles, cereal, yogurt and a really nice fresh fruit platter as well. They had staff ready to remove your plates and offer anything else you might want. We would not hesitate to recommend this hotel. Really nice!

"Mosco 2016"

5
13/06/2016

Conference was at BW University Inn. Ideal facilities for the conference. I was not aware at check in that my room was the most distant from the conference facilities. If I had realised that I would have asked for a closer room because of my age (85 years old). Probably out of your control but I found the dish choices at the evening meal to be limited.

"Last minute choice-Wonderful"

5
12/06/2016

Everything was perfect with this stay. It was a last minute need to arrange a stay and this hotel filled the need. It was clean, full service and staff was amazing. Would stay there again and again. Free breakfast and breakfast room was more than adequate.

"Quality property with a great FREE breakfast."

4
05/06/2016

Quiet, convenient and hospitable. Standard King room is not terribly spacious, but perfectly adequate. Check-in and check-out were quick and hassle free. Housekeeping was excellent and friendly. As motel free breakfasts go, this was hands down the best I have found.

"Stay was good"

3
05/06/2016

We've stayed here before. It was good. Slept well. Breakfast was good also. I think the price is a little high for the room. For the most part it's a decent place to stay and we'll be back. Location is food also.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear James D, Thank you for being our loyal guest! We appreciate your feedback and are happy to see that you enjoyed your overall stay. Hope to see you again soon! Sincerely, Your friends at Best Western Plus: University Inn

"Very nice"

4
03/06/2016

We came in for the Idaho State Elks Convention. Nathan reserved our and made every effort to ensure our accommodation was perfect. The rooms are large, with everything needed. Room service was promo, paying attention to details. All of ythe staff were friendly and accommodating. The food was great. The only problems were the lift in the pool for disabled guests wasn't operational. That prevented my friend from enjoying the hot tub.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear rpenn37, It was our pleasure having the Idaho State Elks Convention at our hotel! We are pleased to see that Nathan was a pleasure to work with, as well as our other staff. We have addressed the lift and made sure it is in working order. We apologize that it was not operational during your time with us. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Kind and Clean"

5
03/06/2016

Everyone at this hotel was kind and smiling. We had great food in the restaurant and the room was clean and comfortable. The free breakfast was good and the staff in that area were on it, refilling and making sure everyone was taken care of. We didn't use the gym or the pool, but both areas appeared clean and nice. I would definitely stay again.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Lisa K, We are pleased to see that you enjoyed your stay! From our restaurant, to clean and comfortable guest rooms, staff service and breakfast, you were able to enjoy the bulk of our facility. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Great Moscow Best Western"

5
03/06/2016

I was impressed that the hotel had a restaurant in addition to the breakfast room. Also, there was a section to purchase snacks, etc. The internet worked very well. I only stayed one night so didn't experience many of the amenities, but everything looked great.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Myra R, We're pleased to see that you enjoyed our on-site restaurant, the internet and overall stay. We hope the next time you are in town, you stop by and stay awhile so you can further enjoy our facility and the area. Thank you again! Sincerely, Your friends at Best Western Plus University Inn

"Railroads in Idaho"

4
02/06/2016

Great hotel for touring Idaho and all it offers. Across from the U. of Idaho. Moscow is a small town with lots of things to do. Farming and rail transport are part of the history in this area and everyone should visit just once.

"OK for the 1 Night We Stayed"

3
01/06/2016

We stayed overnight prior to a soccer camp for the two teen girls I was travelling with. The lobby and front desk area when arriving were very nice ... well laid out, and looked spacious and fresh. Our room was on the lower level at the back of the building so noise levels were low, but you could hear hall traffic quite easily in the rooms. The rooms themselves were nothing special -- comfy beds, a bit more cramped for space than other hotels I have stayed in with similar rooms, and the room just felt a bit dated. Don't plan on a bath as the tubs are small, but the showers are fine with tonnes of hot water. Didn't get a chance to try out the pool area. The breakfast was a great selection with ample supply of everything ... each of use was able to find a great breakfast. That said, and although the property was nice, it wasn't anything special, and felt there may have been better values out there. Would I stay again? Maybe.

"Good Central Location"

4
31/05/2016

We were very pleased with the hotel. It is centrally located. We were there for a convention, and they did a good job of accommodating us. The only complaint I have is that the "open bar" at the events charged more than the on-location bar for drinks.

"Excellent Quality and Service"

5
31/05/2016

Everyone I encountered from check-in to meals to the bar to the maid service went the extra mile to make my stay comfortable and relaxing. The hotel is clean, modern and quiet. The breakfast is fine for a hotel of this type and the indoor pool/gym facility wa smuch appreciated. Parking is a breeze in the large parking lot and the University of Idaho is right across the street making for an easy walk.

"Not updated like description in ad"

3
29/05/2016

We stayed at this hotel each time we came to Moscow. This time, the ad indicated that it was recently updated. Unclear what was updated, but it was not our room. Carpet was worn throughout the room. Bathroom was dirty. Bowl stains were horrible. Counter was old/worn and stained and finishes looked worn. Room had a closed up smell to it, and the pillows smelled like feet. They immediately changed our pillows, but the new replacements smelled just as bad.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear TracyMcGraw, Thank you for taking the time to write a review of our hotel. Only through our guests feedback are we able to better improve the services and amenities we provide. Our multi-million dollar remodel was completed in August 2014. It included a complete room remodel from new carpet, to entire bedroom decor, inclusive of curtains, beds, headboards, televisions and more. The remodel also consisted of hotel-wide aesthetic renovations such as a complete lobby makeover and convention center expansion. We hope you consider staying with us again soon, so we may provide you with the excellent service and amenities we hope to achieve with every guests stay. Sincerely, Jacky Vazquez Rooms Division Manager

"Great hotel"

5
27/05/2016

This 1970's classic is clean, modern, roomy, and functional. Staff was enthusiastic and solutions oriented. Big pool / hot tub / sauna area, a rarity these days, is updated and CLEAN. Across the street from the school, next to all your basic corporate comforts, blocks from quaint downtown Moscow.

"Friendly Staff, Great Amenities"

5
23/05/2016

Stayed here for an extended period of time as my pet was being treated at the WSU animal hospital. The staff were extremely friendly and asked about my pet frequently. The provided amenities, in particular the daily breakfast which was tasty and filling, made the stay that much easier.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Peter J, It was a pleasure having you stay with us, while your pet was undergoing radiation treatment at the clinic. We were more than happy to accommodate and provide you with a home away from home during such a difficult time. We hope to see you again soon and hope your beloved pet is recovering well! Sincerely, Jacky Vazquez Rooms Division Manager

"Nice BW Plus"

4
19/05/2016

I really like this Hotel, the staff is friendly and they have all that my family wants/needs for a relaxing time; swimming pool, sauna, hot tub, restraunt and more. Even though I was dissappointed at the reservation desk for double booking my room and my family having to stay at smaller room thier service of the remainder staff made my stay enjoyable.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Julian G, Thank you for being our loyal guest! It was a pleasure speaking with you on the phone to remedy the double booking situation and are happy to see that the remainder of your stay was enjoyable. We look forward to seeing you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Nice hotel"

5
18/05/2016

I attended a conference at this hotel; and the staff was excellent. It's a clean, well managed hotel with wife, workout room and easy access in and out of town. It's nearby restaurants, shops and you can rent bikes from the hotel lobby; with near by bike trails.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear patiflannery, Thank you so much for your kind words! We're happy to see that your experience with us was ideal from our location, to guest amenities and great staff. We hope to see you again soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Northern Wild Sheep and Goat Symposium"

5
16/05/2016

We began planning this event over a year ago. Sales/catering staff were very flexible with our ever changing needs. We had 160 attendees at the Symposium. The service, venue, and amenities were excellent.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Nancy K, It was our pleasure to host the Northern Wild Sheep and Goat Symposium! Thank you for staying with us! We're pleased to see that all went well. Our catering and sales staff is a joy to work with and make sure to get every detail right and work diligently to exceed all expectations. We hope to see you and the group again soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Trip to Grandson's College Graduation"

4
14/05/2016

Room price jacked up because of demand. Rooms were sold out for the graduation at Washington State University. We got there early, and surprisingly did not have to wait long from our room. Food in bar was excellent and not over priced. Room was large for a hotel and exceedingly noiseless. Fairly long walk to car parking area. There was little or no area for pets to relieve themselves. We had our service dog with us and had no problems with anything in that area. There is a nice indoor pool which we did not use, but it was very nice indeed.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear gfmiyahara, First and foremost, congratulations to you, your family and the graduate! We appreciate you taking the time to write a review of our hotel! We strive to provide great guest experiences every time and are pleased to see this was the case with your stay. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Wonderful place to stay"

5
10/05/2016

I was recently in Moscow, ID for a conference and stayed at the Best Western University Inn. The hotel is very lovely and the staff very friendly! Don't miss the free continental breakfast each morning with a variety to choose from. The hotel is close by the mall if you want to shop and a short distance from Moscow's downtown. Overall I had a great stay!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear CDAvisitors, Thank you for writing a review of our hotel! We're pleased to see that you thoroughly enjoyed our guest breakfast and great location! We look forward to your future stays with us! Sincerely, Jacky Vazquez Rooms Division Manager

"A warm and friendly home away from home"

5
10/05/2016

I have never been treated so well and had such a nice experience at a hotel than University Inn in Moscow ID, I had a handicapped room that was very conveniently located close to the breakfast room and lobby. The walk-in/roll-in shower was easy to use and the room was spacious. The food and drinks at the lunge/bar were excellent. The hotel is clean and beautifully appointed.

"Great place to stay!"

5
09/05/2016

Wonderful stay for business or leisure. Great staff and great food, everything we tried in the restaurant or in the conference was tasty. Great location for shopping the mall or some snacks for you room. I have neck issues so the pillows didn't work out for me as well. The carpets need cleaning but I would stay here again.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Mark L, We are beyond pleased to see that everything from our location to tasty food throughout the hotel made your experience wonderful! Thank you for your feedback regarding the carpets. Next time you visit us, please let us know what type of pillow you prefer and we'll be happy to switch out our regular ones for your stay. We look forward to your future stays with us! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Delightful surprise "

5
08/05/2016

Thick concrete walls made a very quiet night. Very friendly, attentive staff. Free breakfast was very well attended and staffed. If you are Vandals or Coug family, then you know to get early reservations for any event weekends. Make this your home. I'll be back!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Thank you for taking the time to write a review of our hotel! We are happy to see that you enjoyed your stay with us and appreciate the compliments. We work diligently to provide only the best, in customer service and guest amenities, throughout the hotel. We look forward to your future stays with us! Sincerely, Jacky Vazquez Rooms Division Manager

"Overall O.K."

3
03/05/2016

Carpet needed cleaning. Room cleaning staff not very friendly. Phone broken in room. Breakfast was decent and was very well stocked, no product ran out. Signage not super visible out front, passed hotel almost every time I drove back to hotel. Front desk staff helpful and friendly.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear 283ginaf, Thank you for taking the time to write a review of our hotel. I apologize that your stay with us did not exceed your expectations. Our #1 priority is 100% guest satisfaction and would like for you to give us a second chance. Please contact me at 208.882.0550 EXT 307 so we can find a remedy to your recent stay with us. I look forward to hearing from you! Sincerely, Jacky Vazquez Rooms Division Manager

"still the best pool area in town, but not well maintained"

3
02/05/2016

My family has stayed at the University Inn Best Western primarily to enjoy the pool facilities on and off for many years. They have made many changes to the hotel in the past decade, most of which are good for business travelers, but which do not increase the value of the hotel as a family destination. The pool, in specific, is generally not very clean, poorly maintained, and I can't recall the last time both the sauna and hot tub worked properly when I've stayed. There aren't great alternatives locally, but as room prices go up and pool area attention remains poor, my family is desperately seeking alternatives.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Katherine O, Thank you for writing a review of our hotel. We apologize that our pool cleanliness and sauna/hot tub functionality did not meet your expectations. The issue has been brought up to our maintenance crew. Nothing has changed regarding the up keep of the area regarding cleanliness and maintenance but we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jacqueline Vazquez Rooms Division Manager

"The Best in this Moscow"

4
01/05/2016

All of the staff at the front desk that I interacted with were quite friendly, helpful and personable. The wait staff in Seasons took great care to see to it that our guests were well attended to. Jenni Travis and her catering crew did an exceptional job. Housekeeping went out of their way to see to our needs and whims. Maintenance did a fine job of cleaning the tables and area outside of our Suite (Presidential) and the pool.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear James F, Thank you for staying with us and taking the time to write a review of our hotel! Our staff is certainly a one-of-a-kind and we're pleased to see that all around, from the front desk to housekeeping, maintenance, our Seasons staff and catering crew all did an amazing job and provided you with only the best of service! We'll pass your kudos on to everyone and thank you again! We hope to see you again soon! Sincerely, Your friends at: Best Western Plus University Inn

"As good as new..."

3
30/04/2016

This is a great hotel for a quick overnight stay. We came to attend an event at the U of I, so we weren't in the hotel much. We arrived relatively late. We were tired and hungry. We were warmly greeted by both the staff and the freshly baked cookies! It was a treat, as most hotels don't usually have cookies left at late night check ins. The building is old (but interesting in its own right - poured concrete building?) but tastefully modernized. The beds were comfortable and the bedding was cozy and clean. The pool area was nice and clean (we would have liked to use it but we ran out of time). The breakfast was very good; plentiful with lots of options. The hotel was booked to capacity, but we easily found parking every time we needed it.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear WanderEat, Thank you for taking the time to review our hotel! We are pleased to see that you enjoyed our hotel from the parking, to our delicious cookies, comfortable rooms and great staff. We hope to see you again soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Very Pleasant Surprise!"

5
29/04/2016

It's been several years since I stayed at the BW Plus University Inn and had passed it the first time on Pullman Road since I didn't recognize it. They had a major face-lift and this truly looks like (is) a full service resort. The staff was gracious in finding the perfect room despite coming in very early. The food was outstanding and price below what I had expected. Breakfast here is better than most too. I usually stay at the Marriott or the Hilton - Silver member for both but heard that this is the best place to stay when in the Palouse Country.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear csugiyam2016, Thank you for kind words. We are happy that you chose to stay with us and that our facility upgrades were to your liking. Everything from our restaurant, to our kind staff, the food we serve and amenities we offer, is done with our guests experience in mind and hope that it is nothing but the best. We look forward to your future stays with us! Sincerely, Your friends at Best Western Plus: University Inn

"Great Stay"

5
29/04/2016

Great place to stay if you have family or a student attending the university. The younger siblings love being so close to big bro at the University and enjoy the pool and warm yummy breakfast! Thank you for a great stay! Hope to stay for here for the next few years.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Cheryl M, Thank you for staying with us. We're pleased to see that your family thoroughly enjoyed our pool, breakfast and overall stay with us. We look forward to welcoming you for the years to come. Sincerely, Jacqueline Vazquez Rooms Division Manager

"Best Western Moscow provides outstanding service"

5
29/04/2016

I have recently stayed at the Best Western Moscow two weekends in a row. The facility is old but recently remodeled. But more important than the appearance is the pleasant staff, high quality breakfast and ease of access to the University of Idaho for events.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Julia R R, Thank you for your kind review! We're happy to see that your experiences with us have been delightful thanks to our great staff and the many amenities we have to offer. We look forward to your future stays with us! Sincerely, Jacky Vazquez Rooms Division Manager

"Convenient, Basic Run of the Mill Room"

3
28/04/2016

I stayed here for one night on business. Met my expectations. Clean linens, window with view of a parking lot, and decent size room for a single traveler. There is a shuttle to/from the airport. The hotel offers a free drink at the hotel restaurant from Sun-Thur. Enjoyed a margarita and decent dinner in the hotel.

"Comfortable rooms, excellent staff"

5
25/04/2016

We have stayed at this Best Western University Inn several times over the last 7 or 8 years. It was remodeled a couple of years ago, and the property is styled in a modern decor with plenty of sitting areas throughout. The whole vibe is kind of welcoming modern pastoral, which reflects the way of life on the Palouse. The staff is the best resource on the property. We have stayed as a couple as well as a larger group, and I can honestly say everyone from the front desk, sales, housekeeping, and dining have impressed us with their absolute attention to guest comfort and assistance. From the small things like remembering us as returning guests to providing dedicated parking for vintage vehicles and providing a wash station for our cars, they clearly know customer service. Moscow is actually kind of a dual university town (Washington State University is just 8 miles down the road in Pullman, Washington), and as such, hotels can get hammered pretty hard with the many sporting, cultural and academic activities that abound in a college town. The Best Western Plus University Inn has managed over the years to stay on top of that intense pressure and provide a good, clean, relaxing place to stay while you visit the beautiful North Idaho Palouse country.

"Go Vandals"

5
25/04/2016

We were very impressed with our stay at the Moscow Best Western. Great room! The pool was inviting for the kids to have some fun, and the lounge was great for us parents. Happy hour was nice and the atmosphere was great. Breakfast was EXCELLENT!! The best I have ever had that was included! Way to go!

"Mom's Weekend/University of Idaho"

4
22/04/2016

I think the common concern among folks staying there is how the price is so high for these significant weekend events. The rooms and amenities are average, but we realize the demand is big and feel gouged. There are men and women here. This is a game, Dad's, Homecoming, Graduation weekend issue. It makes me less likely to use Best Western elsewhere when traveling for business and/or internationally. You do a very good job hiring staff. They go out of their way to keep customers happy--especially your breakfast staff. They work hard with very little customer interaction and/or tipping. They are greatly appreciated.

"Clean, good comp breakfast, ample parking"

4
21/04/2016

Room are well equipped with adiquate out lets for electricity and electronics. Coffee in room is much better than usual for motels and easier to make. Central courtyard makes light in rooms plea sent. No road noise.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear albertxxxx2014, Thank you for staying with us! We are pleased to see that you enjoyed our courtyard view rooms, fully equipped with various electronic plug-ins and the in-room coffee. We look forward to your future stays with us! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Mom Weekend"

4
18/04/2016

This hotel is centrally located and is very convenient to the University of Idaho. The staff is friendly and helpful. They recently put in an elevator to the second floor which is a plus. I would reccommend this hotel.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Deborah R, Thank you for your kind words and taking the time to write a review of our hotel. We appreciate you being our loyal guest and look forward to your future stays with us! Sincerely, Jacky Vazquez Rooms Division Manager

"Mom's weekend U of I"

4
18/04/2016

Wonderful staff from front desk to house keeping. Clean rooms. good location for U of I. My only negative is that they take advantage of parents weekends at U of I by raising the room rates double. I can see a little but it seems unethical to go that far.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Rawanda G, We're pleased to see that you found all of our staff wonderful and that you enjoyed our great location and clean rooms. We look forward to your future stays with us! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Great stay"

5
16/04/2016

Great stay. Very clean room and great pool. Quiet, and the staff were very helpful. The location is awesome, right on the edge of campus and right next to the Palouse mall and Starbucks. Would stay here again.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Samantha H, Thank you for taking the time to write a review of our hotel! Our location is definitely ideal to many of the local attractions in the area and are pleased to see that you took advantage of that as well as our cleanliness, pool and quiet location. We look forward to your future stays with us! Sincerely, Jacky Vazquez Rooms Division Manager

"Pleasant but pricey"

5
12/04/2016

This was the quietest hotel we've ever stayed at. It was full but you seldom saw anyone else and never heard them. Very pricey but it was a special college weekend. Takes dogs, but no place to walk them without a long walk off property. Never have had to pay up front, in full 30 days before the use date with a no cancellation policy. Definitely a detriment.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Lora P, Thank you for staying with us! We're pleased to see that you found comfort in the quietness of our hotel. On special event dates, our policies do change but we find that they are comparable to other top-rated hotels in the area. We hope to see you and your dog again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Best Western Plus University Inn, Moscow, ID"

5
11/04/2016

We've stayed here 3 times in the last 9 months. The staff is super friendly and helpful. The rooms are clean. The beds are quite comfortable. Breakfast is included and it has a large selection (fruit, cereal, hot items, etc.) The location is good for both University of Idaho or Washington State University. There's also ample parking.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Alice N, Thank you for taking the time to write a review of our hotel! We're pleased to see that we have exceeded all of your expectations these past few stays and be assured that it will stay that way. From our customer service, to the amenities we offer and quality products we serve, guest satisfaction is our number #1 priority and we work diligently to ensure it stays this way day in and day out. Thank you for staying with us and we hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Still the Best in the West!"

5
10/04/2016

I continue bring my family back to this Hotel since it has everything we need. Great Service in all departments; we look forward to the swimming pool, hot tub and hot breakfast here. I no longer look at booking another hotel when we come to Moscow because I know this is the best Hotel in Town.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Julian G, Wow! Thank you so much for your kind words and entrusting that we will always provide only but the best in customer service and amenities. We appreciate you being our loyal guest and look forward to welcoming you upon your next stay. Sincerely, Jacky Vazquez Rooms Division Manager

"conference stay"

5
10/04/2016

I stayed at the Best Western Plus for a conference. I found it to be a very pleasant and comfortable stay. the room was quiet and comfortable. the breakfast had many choices and the staff was super helpful.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Lorie D, We're pleased to see that all went well during your stay: from the conference, to customer service and room comfort we were able to exceed your expectations. Thank you for staying with us and we hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Clean, comfortable, and friendly . . . in an ugly building"

3
08/04/2016

I stayed in the hotel for one night and have no real complaints. Clean, comfortable, and tasteful furnishings in the room. I didn't have much contact with the staff, because I didn't have any problems, but they seemed friendly. The building itself may be one of the ugliest structures I have every stayed in, but the owners/management appear to be doing the best they can to make the best of it.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Natalie H, We are pleased to see that your experience with us was delightful and that you had no complaints regarding your stay, service and/or experience with us. We take pride in the facility that we have and look forward to welcoming you in the future! Sincerely, Jacky Vazquez Rooms Division Manager

"Great Stay In Moscow University Inn"

5
04/04/2016

I recently stayed at the University Inn in Moscow, Idaho. I was attending a sorority reunion and the hotel made the experience very enjoyable. The staff went out of their way to be accommodating. I had lunch in the lounge/bar and the service was great and the food delicious.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Kathleen M, Thank you for taking the time to write a review of our hotel. We are happy to see that your experience with us was enjoyable and that your sorority reunion was a success! We will pass on your kudos to the Seasons staff and management for the great experience you had there, as well as, throughout the event. We look forward to welcoming you in the future! Sincerely, Jacky Vazquez Rooms Division Manager

"Sorority Reunion"

5
04/04/2016

We planned a reunion event at the BW University Inn in Moscow ID, and the staff couldn't have been more helpful. They worked with us to schedule room blocks and cater events that our 500 attendees would enjoy. There wasn't one dissatisfied person! The attendees loved the food and service we received, due to the hard-working staff that made sure our needs were met.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Stacie N, Thank you for hosting your sorority reunion at our hotel! We are pleased to see that we exceeded you expectations from the catered events to room bookings and customer service. We enjoyed having your group stay with us! We look forward to your future visits! Sincerely, Jacky Vazquez Rooms Division Manager

"Very Accommodating for a Conference"

5
30/03/2016

Our group has held its annual conference at this hotel for more that the four years I have been attending. The hotel staff is very friendly and strives to meet our every need. The hotel is also well situated with a variety of shops nearby.

"Good hotel"

4
26/03/2016

They have probably the best free breakfast buffet!! Hotel is really quiet as they have cinder block walls and a really nice indoor pool! Would stay here again no doubt! Only issue was noisy heater in the room.

"This is a great place to stay"

5
21/03/2016

here on business. i had some reservations because the Best Westerns in my part of the world are not the best. The front desk staff (doesn't matter what time of day or night) are very polite and professional. the service in the bar and the food in the bar are very good (tap beer selection could use some tuning up). Breakfast was good (typical Hotel hot buffet) the rooms were very nice. the pillows were too soft. I was very happy with every aspect of my stay. i was there for three days and not negative thing to say

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear departingcontestant, Thank you for taking the time to write a review of our hotel. We are happy to see that you had only but a great experience at our hotel. At our property we work diligently to provide the best in customer service, amenities and products. We look forward to your future stays and hope to see you again soon. Sincerely, Jacky Vasquez Rooms Division Manager

"Good Stay"

4
16/03/2016

This was a nice hotel and a pleasurable stay. They were across from campus of U of I, and easy to get to from the campus. In every department, the staff was friendly and professional. We dined at the restaurant, and the food was wonderful. This was a great experience in every way. We wish we could have stayed longer.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear David P, We wished you could have stayed longer! We are pleased to see that you thoroughly enjoyed your stay with us though. From our great location, on-site restaurant, courteous and professional staff, it looks like we left you with a great experience and hope to see you again soon. Sincerely, Jacky Vasquez Rooms Division Manager

"Excellence Always"

5
11/03/2016

This hotel manages a full house during the annual Lionel Hampton Jazz Festival. They provide superior accommodations and excellent staff. Breakfast is the best I've had in terms of continental fare. The rooms are cleaned and serviced well. Staff goes out of their way to be positive and helpful in all situations.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Dwina, Thank you for staying with us year after year. It is truly a pleasure having many of the Jazz Festival individuals, schools and groups stay with us. We look forward to having you next year and hopefully, you are able to visit us before then! Sincerely, Jacky Vazquez Rooms Division Manager

"Perfect Review from me"

5
09/03/2016

We were in town for a hickey tournament and Best Western was the hotel we had a group of rooms reserved. From the moment I walked in the door the staff was very friendly. I have never been to a hotel where I felt so at home. Saturday night I went down to the fire and read a book. Very comfy and cozy. You can;t go wrong with this place

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Elizabeth F, Thank you for choosing us as your hotel for the hockey tournament. It was a pleasure having you and the group stay with us! We look forward to your future stays and hope to see you again soon! Sincerely, JackyVazquez Rooms Division Manager

"Great Place to Stay in Moscow Idaho"

5
07/03/2016

We have stayed here several times and have never been disappointed. The staff is friendly and the room is always clean and comfortable. The morning breakfast is great. The new menu in the bar/restaurant offers a variety of foods and is served quickly and with friendly service. I can recommend the Cedar Plank Salmon, soup and Flat Bread sandwiches. Delicious!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Raymond S, Thank you for being our loyal guest and sharing your experience with us! From our room cleanliness, to friendly staff and great on-site restaurant, it seems like you enjoy various of the amenities we have to offer. We look forward to your future stays and hope to see you again soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Family fun"

5
06/03/2016

The rooms were comfortable, the continental breakfast was above your average oatmeal and cereal choices. There were fresh eggs and bacon and sausage, plus a waffle station, biscuits and gravy and a whole bunch of fruit and bread options. The in house resturants had wonderful food and the kids loved loved loved the pool! The staff was beyond courteous and attentive. We expected a lot less for the prices we paid. Thank you best Western of moscow!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear LucyTerry522, You are very welcome but above all, Thank YOU for staying with us! We pride ourselves in the various and quality amenities that we provide and are happy to see that we exceeded all of your expectations and found us of great value! Our staff is certainly a one of a kind and appreciate you noticing all of our efforts. We look forward to seeing you soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Impressive and nicely decorated"

5
06/03/2016

The Best Western University Inn has been the hotel of choice for our Invent Idaho young inventors' parents for years. They have an outstanding swimming pool, so the kids have a blast. the hotel is right across from the University of Idaho campus, so access to the Invent Idaho event is quick and easy. The complimentary breakfast is great for families. The staff, especially at the front desk, make this a delightful experience.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Beth B, It was a pleasure working with you and the Invent Idaho group! What a group of great talent! Every year we look forward to welcoming you and we are happy to see that your experience with us is always positive. Our staff works together to ensure that all of our guests expectations are exceeded time after time and are happy to see that our efforts pay off. We look forward to next year and hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"A Great Experience"

5
02/03/2016

While staying at the Best Western Plus University Inn, my family and I had a great time. The hospitality from the staff was undeniable and they made us feel right at home. Our room was clean and inviting. My husband and I have stayed at many Best Western Hotels and this is by far the best one. Our beds were comfortable, and when we were ready to check out we didn't want to leave. We will visit this hotel when visiting the area again.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Tracy M, Thank you for taking the time to write a review of our hotel! Our entire staff works diligently to ensure we provide only but the best in customer service and amenities. We are happy to see that we exceeded your expectations and that you didn't want to leave. That let's us know that your experience with us was a great one and that our efforts pay off. We look forward to your future stays with us and hope to see you and your family soon! Sincerely, Your friends at the University Inn

"Exceptional Team Experience"

5
01/03/2016

Staff worked with our group prior to the stay to reserve accommodations. Front desk staff was fully aware of our group. Adjustments were made in pricing and room locations to accommodate every issue. Breakfast was amazing. Checkout was super easy. KUDOS and thank you!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Cathy W., It was our pleasure welcoming your Robotics Team! We are pleased to see that everything went smoothly, from check-in to check-out and even room location. Thank you for the kudos! We look forward to your future stays with us! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Bed Bug Horror!"

1
24/02/2016

While staying at this hotel, I found bed bugs and was bitten several times. Horrible situation! I will never stay here again and recommend co-workers and friends to steer clear of this hotel. On the surface this hotel looks good, but it was not until my last night stay when I found the bed bugs in the beds along with bites on my arms, face, legs, and backside. Horrible horrible horrible situation!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Judy M, The management and staff at the University Inn take the subject of Bed Bugs very seriously. Bed Bugs are a real problem in our industry, as they are a "hitch-hiking" bug and are brought into the hotel by travelers. They in no way reflect the cleanliness or service of any property, ours or others. Having said that, we take every precaution we can to ensure our guests have a great nights sleep. We do regular training with our housekeeping staff and do inspections with certified specialists on a routine basis to control them as much as possible. We do this as we know we are not immune to the chance of receiving them. This reported isolated incident was immediately looked into. We took the room in question, out of inventory and took all necessary steps to investigate and resolve the issue. We appreciate and are thankful for the concern and awareness of our travelers because it enables us to eliminate a problem immediately, should it ever arise. We truly hope that you will consider staying with us again. If you have any questions or would like to discuss your stay with us further, please don't hesitate to contact us at 208.882.0550. Sincerely, Jacky Vazquez Rooms Division Manager

"Why we stayed at Best Western Inn"

5
23/02/2016

We were given special rates due to our Robot Team stay to do competition at the University of Idaho. This gave us a place to eat and sleep as well as recreation for the Students. We were able to use their Shuttle Van for transportation to and from the University Campus.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Jerry I, Thank you for writing a review of your stay with us! We're pleased to see that we exceeded your expectations and that your students enjoyed our recreational facility. We hope to see you and your students again in the future! Sincerely, Jacky Vazquez Rooms Division Manager

"Roomy Updated Accomodations"

5
22/02/2016

Check in easy and professional. Full Business center, gym, pool, sauna and spa. Ample parking and well located within walking distance of all necessities. Well maintained safe atmosphere. I shall return.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear HollywoodMontana, Wow! Thank you for your review! Our ultimate goal is provide the best in customer service, guest amenities and to exceed every guests expectations and we're happy to see that we met and exceeded them all for you during your stay. We look forward to your future stays with us! Sincerely, Jacky Vazquez Rooms Division Manager

"Couples Weekend & Comedy Show."

5
17/02/2016

We went for a couples weekend & comedy show. We were able to check-in early and rest before going to the Seasons for drinks before the Comedy show. The Show was fantastic and lasted for 3 hours. They also served drinks during the show. Then after the show we had dinner in the Seasons. It was great I had Prime rib, my husband had a Rubin it was some of the best food I've had.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Yodimug, We are so happy to see that you fully enjoyed our Valentine's Package! From the Comedy Show, to drinks and dinner, to resting in your room before all the events - it seems like it all came together perfectly well. It truly was our pleasure to ensure that you enjoyed every second of your experience with us. We look forward to your future stays with us! Sincerely, Jacky Vazquez Rooms Division Manager

"Sweetheart Special promotion"

5
15/02/2016

Great value-hotel night with dinner coupon and comedy show for $99.00. Had a good time-very good breakfast as well. Across the street from Palouse Mall and Winco. Good place for out of town guests for university events.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear S2532RBpatricias, Thank you for staying with us! We are pleased to see that you enjoyed our comedy show and dinner package. Look out for more of these packages in the future! Sincerely, Jacky Vazquez Rooms Division Manager

"Excellent stop after a day of driving"

5
14/02/2016

Many places to eat, nice clean room, nice pool, even did some laundry. Used points, so the price was right. Good breakfast. Got up early and the kids ran on the Univ of Idaho track which was across the street. Nice town in the middle of farm country.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear EdSaid, It seems as though your stay with us was pleasant and we just wanted to thank you for staying with us and for taking the time to write a review. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Excellent breakfast!"

3
13/02/2016

I live on the road 3 out of 4 weeks. I am usually a Marriott Girl, but it wasn't available for this trip. So I got on Trip Advisor to check out the options.... And ended up booking here. There are three things I look for when in a hotel: 1. Comfortable bed and pillows 2. Clean room 3. Business Center 4. Friendly, knowledgeable staff. Obviously, breakfast is not on my top 4 list as there is too much variation, even among hotels of the same type (not all full service Marriotts are created equal!). Well, imagine my surprise to find my expectations were exceeded in all counts, including breakfast. Which brings me to the reason for my review-- Example: Real eggs, not reconstituted. Fried potatoes with green peppers and onions. Link sausage the size of a small hotdog. Bacon. Oatmeal. Sliced fruit (cantaloupe and musk melon). Yogurts. Cereal. Breads and such... And, of course, The ubiquitous waffle maker. In other words, DELICIOUS options to sate the pickiest of eaters! So much for my diet. As for the business center, there are multiple computers and the printer actually worked! Awesome! In short, I will definitely consider staying at the Best Western Plus University Inn when I return to the Pullman-Moscow area next summer.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Vickivet1954, Thank you for taking the time to write a review of our hotel and conference center! We are beyond pleased to have exceeded your expectations regarding your list and even adding in the breakfast portion of how much you enjoyed it. We work hard to provide only but the best in customer service such as the food we serve, the working order of amenities, our staff, etc. We look forward to your future visits and hope to see you again soon! Sincerely, Your friends at Best Western Plus University Inn

"Fulfilled our Family Needs"

4
10/02/2016

We were headed to WSU and wanted a nice family hotel, with an indoor pool, near amenities. Although there are hotels right outside of WSU, it is worth the extra 10 minutes/8 miles to Moscow. This hotel is located across the highway from the University of Idaho. And perhaps because of its location, it is in the middle of a row of fast food and dine-in restaurants. Walmart is just down the block and a grocery store is next door - everything we might need for our road trip was within walking distance! Location is definitely 5 stars! The front desk agent was super cheerful and friendly. She quickly checked us in and had us on our way to our room in a few minutes. We were given a room in back building, but were able to park right outside a back entrance. Our room faced the courtyard and we could view the dining hall and indoor pool. The room was a little tight - not a lot of room between the beds or walls. The room had a refrigerator and microwave. The fridge was not that cold and there was no way to make it colder. We ended up keeping our drinks in our cooler. The bathroom was fairly spacious and the shower was nice and warm. The beds were incredibly soft and comfortable. And there were outlets to charge our phones in the nightstand and desk area. Despite the restaurants outside, we were cold and tired and ended up ordering take out from the hotel restaurant, although I think they changed the menu now. But we ordered a Caesar salad and chicken and waffles. It was a lot of food and pretty yummy. My son also enjoyed the indoor pool and hot tub. When you visit colder areas, indoor pools are a must and my son have it 4 stars. Lastly, the hotel provides complimentary, full hot breakfast for all guests. This includes a waffle maker, bacon, sausage, eggs, fresh fruit, variety of breads, juices, and cereal. The dining room is large and tidy and guests can also get to-go boxes. We got a great room rate discount though Costco, and if we ever return to the Pullman-Moscow area, we will definitely stay here!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear KatMommy, Wow! Thank you so much for your review! Everything from our location to breakfast, to pool and room comfort seems to have satisfied and met your expectations! Our on-side restaurant definitely has tasty options for all ages and cravings and we're pleased to see that you enjoyed it as well. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Outstanding"

5
08/02/2016

Very clean, extremely helpful staff!! Great family motel with many options for oustanding food. Breakfast is a complete spread of a full menu hot and cold breakfast. Perfect for our family! Amazing hospitality! We will be back!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Dercy C, Thank you for writing a review of our hotel! We are pleased to see that our hotel was perfect for you family and exceeded your expectations. We look forward to your future stays! Sincerely, Jacky Vazquez Rooms Division Manager

"Better then anywhere else in this town"

4
05/02/2016

Great breakfast every morning an set up early enough that you can get a meal before work, the only down side of my stay was the water pressure in the rooms was very weak, I stayed in several different rooms here while working. The best part was the hot and fresh cookies at the front desk every evening!! as well as the helpful front desk staff!! Thanks again!!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear dtpluska, Thank YOU for taking the time to write a review of our hotel. We are pleased to see that our service from the front desk, to fresh cookies at night, to early morning breakfast, all exceeded your expectations during your time with us. We look forward to your future stays! Sincerely, Your friends at Best Western Plus: University Inn

"Business Meeting"

5
25/01/2016

We held a business dinner at this location and it was excellent. We received excellent service and the facility was well suited for our size group. The food was well prepared, well presented and delicious.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Steve H, Thank you for choosing our hotel as the location for your business dinner. We are pleased to see that our efforts were well executed from our service, to preparation and taste. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Warm and Welcoming"

5
17/01/2016

The staff at the University Inn were genuinely warm and welcoming from the very first moments. The lounge was cozy with a fire where I put my feet up and relaxed. The pool was fantastic for kids of all ages.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Kathy D, Thank you for taking the time to write a review of our hotel! We appreciate you're candid review from our staff, to breakfast and hotel rooms. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Broken drinking glass"

1
17/01/2016

I stayed at this hotel and upon arrival I went to drink from the glass in the bathroom. I took of the white cover and found the glass had a knife sharp cut in it and broken pieces in the glass. I am so glad that me or my child did not drink from that glass and get hurt. I took the glass to the front desk and the man had no answers. I wondered if the other glasses were even cleaned or changed. I then went to turn down my sons bed only to find a large spider in the bed. I did not feel that the room was clean. After checking out I signed the final bill at one price and got home to find they charged me more on my credit card. I will not be staying here again. The place is loud and it is hard to get any rest.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear altifam, Thank you for taking the time to write a review of our hotel! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for accepting my phone call and explaining what had happened regarding the broken glass and the extra authorization on your card. I'm glad we've been able to remedy the situation already. We look forward to your future visits altifam! Sincerely, Jacky Vazquez Rooms Division Manager

"Excellent Play to Stay"

5
13/01/2016

Excellent service, staff and food. Have stayed here many times. Do not even consider staying elsewhere when in Moscow. The fitness center was conveniently located next to the pool. Although we didn't use the restaurant or lounge on this trip, we have in the past and been more than satisfied with the staff and food.

"Fantastic stay!"

5
11/01/2016

Love this hotel! Staff are very friendly and helpful, and rooms are quite comfortable. The complimentary hot breakfast is very good with plenty of options. This hotel has the best indoor pool in the area!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Beth B, Thank you for writing a review of our hotel! We are so glad you were able to enjoy or cozy fire, our pool and your overall stay with us. We look forward to your future stays! Sincerely, Your Friends at Best Western Plus: University Inn

"Light sleepers be warned."

3
01/01/2016

The heater unit is extremely loud as it turns on and off when set w/ thermostat. If you are a light sleeper, plan on getting no sleep. It is possible to run the fan-only mode, but not in conjunction with heat. Otherwise, this is as good a hotel as one could ask for in Moscow, ID.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Jason F, Thank you for writing a review of our hotel. We apologize that the heat unit in your room was loud. Maintenance was made aware of the issue and be known that the issue is being resolved. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Fun hotel"

5
26/12/2015

Excellent indoor pool and hot tub. Excellent lounge/bar. Get a poolside room to make the trip extra fun for kids. Lots of options at the continental breakfast. Also perfect for something like a rehearsal dinner since they have plenty of event rooms.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Mark A, Thank you for taking the time to write a review about our hotel. We are pleased to see that our everything from our pool to lounge, guest rooms, breakfast and convention center space were all appealing to you. We work hard to maintain our hotel in top shape for all types of events – leisure or business. We thank you again and hope to see you soon! Sincerely, Jacky Vazquez Rooms Division Manager

"We will stay there again!"

5
25/12/2015

I recommend this Best Western, helpful staff, clean, and a very nice breakfast. Our trip was to visit the University with our grand son and we were convenient to the University. The weather was snowy and the walks were cleaned off. The parking was near the doors. This Best Western was also close to food chains.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Gerald H, Thank you for staying with us! We are happy to see that our guest breakfast, location, and entrance proximity were all to your liking. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Don't stay near the pool!"

3
17/12/2015

Stayed for 2 nights the first night we were put next to the pool, the room smelled very strong like chlorine from the pool gave me a headache until I got used to the smell, The second night we moved to another room overlooking the court yard, it was much nicer smelling. Refrigerators don't work very well, couldn't tell if they were working at all, hardly got cold. Front desk employees very nice, bar staff was slow and inattentive. Overall its a clean place to stay and has a free breakfast that was pretty good.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Julie H, Thank you for taking the time to write a review of our hotel. We are pleased to see that our courtyard view room appealed to your senses better than our poolside room. Aside from our guest breakfast buffet, we hope you were able to enjoy some of the other amenities we have to offer such as the indoor pool, hot tub and sauna. We look forward to your future visits! Sincerely, Jacky Vazquez Rooms Division Manager

"All Around Great Experience"

5
14/12/2015

Great service, clean comfortable updated rooms Bed was very comfortable. Sunday brunch buffet was second to none in service, value and taste. Complimentary Guest breakfast was also amazing. We will stay at Best Western without a doubt anytime we are in Moscow.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Darrell R, We are pleased to see that you thoroughly enjoyed our Sunday Brunch Buffet and guest rooms! Thank you for taking the time to review our hotel. We look forward to your future visits. Sincerely, Jacky Vazquez Rooms Division Manager

"Great place, great breakfast"

5
12/12/2015

This was a very friendly hotel. Convenient location. Clean room, comfortable beds, great breakfast buffet. Highly recommend if you are in the area. Plan to visit again and will definitely be returning to this hotel!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Cindi R., Thank you for staying at our hotel and taking the time to write a review. We work diligently to provide only but the best in customer service and amenities that we offer to our guests. We are pleased to see that our clean rooms, comfortable beds and great breakfast, exceeded your expectations. We look forward to your future stays! Sincerely, Jacky Vazquez Rooms Division Manager

"Courteous Staff and Clean"

5
08/12/2015

We stayed 4 nights. Very courteous staff. Hotel and room very clean. Comfortable bed. Small bathroom. Right across the street from the Univ. of Idaho campus. We did not utilize the restaurant or lounge, so we can not comment on those. A very minor negative would be the carpet in some areas showed wear. All in all, an excellent experience.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear David B, We are pleased to see that your experience with us was excellent. From our comfortable guest rooms to friendly staff, we like to give everyone an experience they'll enjoy. It's unfortunate that you were unable to experience our onsite restaurant, Seasons Public House, but we cordially invite you back to try it. We look forward to your future visits! Sincerely, Your Friends at Best Western Plus: University Inn

"Always a pleasure."

4
07/12/2015

We always look to Best Western when traveling because the quality is well known. This stay met all of our expectations. The check in was fast and efficient, the room was very clean and well decorated, the breakfast was yummy, and check out was a breeze.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear David C, Thank you for writing a review of our hotel! We are pleased to see that you liked our efficient and friendly service, clean rooms and delicious breakfast. We hope to see you again soon! Sincerely, Jacky Vazquez Rooms Division Manager

"Nice place, great breakfast. "

4
03/12/2015

Older building with updates. The staff is excellent! The breakfast buffet is fabulous! The swimming pool is very nice. Overall a nice place to stay . This is our third time here and we have had the same experience every time. Overall it is a good value and we would stay here again.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Ahems, Thank you for writing a review of our hotel! We are happy to see that you keep coming back to stay with us. From our staff, to guest breakfast and pool, we have it all for everyone to have a nice time. Thank you again for staying with us and we look forward to your future stays! Sincerely, Jacqueline Vazquez Rooms Division Manager

"A Comfortable Stay"

5
30/11/2015

When we travel to the Moscow / Pullman area, we always stay at the Best Western Plus. The staff are friendly, helpful and go out of their way to make your stay pleasent. The rooms are nice, clean and comfortable. The complimentary breakfast is great. We enjoyed their pool and fitness room . . . though the fitness room could use a bit more space. They are also located within easy walking distance of shopping and places to eat.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Dave B, Thank you for being our loyal guest. We are happy to see that our amenities and friendly customer service keep you coming back! Thank you for taking the time to write a review of our hotel! Sincerely, Your friends at Best Western Plus: University Inn

"University Bound"

4
28/11/2015

Great location for visiting U of I! Next to Mall and shopping, restaurants and a great breakfast! Staying again in the Spring! Nice room overlooking the pool area which made it easy to see if it was busy!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Lazyjranchca57, Thank you staying with us! We are happy to see that our location, as well as great breakfast and pool facility will have you back with us in the Spring! We look forward to seeing you! Sincerely, Jacqueline Vazquez

"5+ Star Staff"

5
28/11/2015

The staff of the Best Western Plus is fabulous. They are gracious and very knowledgeable. The staff went above and beyond to help when we found ourselves in a booked solid college town with reservations (made by another web expiditor) in a town 45+ at 10:00pm. They found us a room, cleaned and readied it for us,help us clear up the mess made by the other travel "helper". Sunday brunch was spectacular!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear dragonqueenfreeman, Thank you for taking the time to write a review of our hotel. We are happy to see that we were able to accommodate you during such a busy time. Above all, we were able to provide you with great service which is what we strive for daily. We look forward to your future stays with us! Sincerely, Your friends at Best Western Plus: University Inn

"Best Western, Moscow"

4
16/11/2015

A great staff that is very helpful. Restaurant and lounge are good. The rooms are clean but could use an update. Overall, a good place to stay. Close to Washington State University and downtown Pullman.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Howard N, We are pleased to see that your overall assessment of our hotel was pleasing and that you found our staff helpful. Thank you for staying with us and we hope to see you again soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Great Experience"

5
15/11/2015

I had a great time during my Moscow stay. I am scheduled to stay next spring as well. Thanks to everyone at the hotel for helping me have such a good time.The lunch was delicious in the restaurant and as I was alone I felt most comfortable coming and going from my room to other areas of the campus and the motel. It is very nice to have this venue in Moscow as lodging in the past has often been very difficult to come by. I shall look forward to staying here in the future.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Sheila and Karl K, Thank you for writing a review for us! We are pleased to see that we were able to provide you with comfort and ease throughout your stay. Thank you for booking your future stay with us and we look forward to welcoming you back! Sincerely, Your friends at Best Western Plus: University Inn

"Great value at a great price"

5
10/11/2015

The location and amenities were perfect for our IAAI Conference in which 75 people attended. The staff was very accommodating; good breakfast and meals for the conference for a good price. The rooms are clean and comfortable. The indoor pool/spa is a nice feature.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Carrie B, Thank you for staying with us! We are pleased to see that you fully enjoyed your stay with us from our room cleanliness, to recreational facility and meals. We look forward to your future visits! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Overall"

5
10/11/2015

I didn't have time to use the pool, hot tub, or the fitness room. This trip was for business only. The room was warm when I first walked in (huge bonus)The bed was extremely comfortable. The food was decent, I ate every meal at the here for 3 days. Being among a group of 30+, we didn't get to select anything off of a menu. Everyone ate the same thing. Next time it would be nice to see what other selections are available.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Lynae G, Thank you for staying with us! We are pleased to see that our room comfort met your expectations. Our Catering Director, Jenni Travis, would be more than happy to assist you with any menu inquiries you might have and can be reached at [email protected] or 208.882.0550 ext 322. We look forward to your next visit! Sincerely, Jacqueline Vazquez Rooms Division Manager

"WSU Football"

4
09/11/2015

Went to the WSU vs ASU football game. Our stay was great! We came in on Friday 11/6/15 very late. 11 PM and upon arrival was helped quickly with our check in. The food and rooms were clean. Room was a little cool but upon turning n heat was fine. I will definitely stay here again!!!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Tony P, Thank you for staying with us! We are pleased to see we exceeded your expectations from food options to cleanliness. The next time you come to visit us, let us know your ideal room temperature and we'd be happy to set it for you. We look forward to your future stays with us! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Perfect for Football Season"

5
09/11/2015

We stayed at this hotel for a WSU Cougar Game. Unlike Pullman hotels, you can choose to stay just one night! Clean accomodations and great breakfast - Best Western Never Fails! We will definitely come back for any late-night Cougar Game!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Mandee H, Thank you for staying with us during your visit to WSU. We are pleased to see that our one-night accommodations helped you during your short visit to the Palouse. We appreciate your compliments and look forward to your future visits! Sincerely, Your friends at Best Western Plus University Inn

"Excellent spot in Moscow/Pullman"

5
05/11/2015

I have frequent Business in Moscow/Pullman and always stay here. Excellent value and great staff. I am always welcomed by name by front desk staff as well staff in restaurant/lounge. Excellent food and service.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Tom C, Thank you for being our loyal guest! We are content to see that you enjoy our restaurant and service. We look forward to your visits to come. Sincerely, Jacqueline Vazquez Rooms Division Manager

"great value, many amenities, very helpful staff"

5
31/10/2015

We were quite pleased with this property and even though they were completely full, the service was excellent. The lobby is inviting with a nice fireplace and seating area and the free breakfast was very complete with lots of fresh fruit, oatmeal, eggs, potatoes, sausage, yogurts, waffles, etc. Maddi and Calvin at the front desk were so great about getting us a different room (in the original room , you could walk straight out to the indoor pool and spa, which my son really liked but the chlorine smell bothered me). There is a wonderful little restaurant, Seasons, which was so convenient. The maids were great- especially Natalie who went above and beyond.

"Good and bad"

3
29/10/2015

The carpet in the room is absolutely disgusting. Stained, hard ground in stuff, is it old gum? I'll post a picture. The pool is cool, but it is always packed! The breakfast is amazing. Good coffee, hot and cold options, attentive staff, the breakfast is just great! Wifi is great, the sheets looked clean, even though the carpet was un-savable. Cinder block walls keep it quiet. Front desk people are always very helpful and kind. You can walk across the street to campus.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Steveage, Thank you for staying at our facility! We are happy to see that you enjoyed our fresh hot breakfast, complimentary Wifi, and hotel quietness. Please accept our apology regarding the cleanliness of your carpet. The issue was addressed immediately. Thank you again and we hope to see you soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Very Good"

4
27/10/2015

The staff were pleasant and helpful. House keeping was very courteous. The free breakfast was fresh and had lots of choices to choose from. I was impressed by the in-house restaurant which served some above average foods with a local flair.

"University Inn Best Western Moscow Idaho"

5
26/10/2015

The hotel and amenities were perfect for our purpose. The staff was so accommodating. Location was also a factor in choosing this hotel. Easy parking and clean halls, lobby and rooms. The price was a little high, but I was willing to pay it for the location and amenities.

"Outlandish room rates"

1
26/10/2015

Because ii was Homecoming weekend, the normal $99 at night rate, which I paid on Thursday, was inflated to $209 for Friday with a 30 day in advance reservation and PAY required. Don't bother, it isn't worth it. Try to cancel and they threaten you with "if we can't sell your room, the money you paid 30 days in advance with not be refunded"- this with a 4PM on day of check as the cancellation policy on your reservation!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear William E, Thank you for taking the time to write a review. Our hotel rates on special event dates are comparable to other hotels around the area. We require a full prepayment 30 days in advance on these dates. If anything arises and guests need to cancel within the 30-day window, we are more than happy to refund their prepayment less a $25 cancellation fee if we are able to resell their cancelled room. We express our policies to guests that book on these dates so there aren't any surprises. We apologize for any inconvenience incurred and hope you stay with us in the future. If you'd like to further discuss your stay, please don't hesitate to contact me at 208.882.0550 ext 307. Sincerely, Jacqueline Vazquez Rooms Division Manager

"If it's the only place in town with a room ..."

3
20/10/2015

We've stayed here a few times over the years, and this place has been relegated to our "only if we have no other option" list. The staff is friendly, but the noise in here is ridiculous! Also, quite a bit spendier than other options in the area.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Derek W, Thank you for taking time to write a review. We are regretful to see that we are on this list due to noise. We are more than happy to accommodate requests away from vending machines, entrances, etc. If you are able to, please contact me at 208.882.0550 ext 307 so we may find a remedy to your last stay. Sincerely, Jacqueline Vazquez Rooms Division Manager

"Fantastic Service"

5
17/10/2015

My 7 day stay was due to surgery for our dog---as such, his discharge date constantly changed. Nelson, the front desk manager literally bent over backwards to allow us to remain in the hotel, even though rooms were very tight. In addition, he always asked about our dogs health----this man is fantastic. The complimentary breakfast in the morning is first class, and every individual that I met, wether it be the maintenance, house cleaning staff were always very polite. The lounge staff was superb---very nice people to talk to. I would highly recommend this hotel to all----the courtyard is beautiful, and my girlfriend loved the pool and sauna-----simply a great value and superb staff----Thank you Nelson!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear SteveHauff, It was our pleasure having you stay with us. Nelson, is definitely customer service orientated and we appreciate your kudos towards all of our staff throughout the hotel. We are pleased to see that your week spent with us went well and that you were able to enjoy many of the amenities we have to offer. Your dog is the cutest and we are so happy that he is doing well! Again, thank you for staying with us and we look forward to your future visits. Sincerely, Jacqueline Vazquez Rooms Division Manager

"Great place to stay when in Moscow"

5
17/10/2015

If you are going to a game for U of I or WSU, check out the Best Western in Moscow. It is a great place to stay with all the amenities needed. You have quick access to great shopping in the area and some very good restaurants.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Johnfili, Thank you for taking time to review our hotel. Exceeding our guests' expectations is what we work towards and are pleased to see we succeeded! Thank you for staying with us and we hope to see you again soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Really Nice Staff and Rooms"

4
15/10/2015

The Best Western PLUS University Inn in Moscow, Idaho was really nice. The room walls are ugly but who cares? The bed was comfortable, the rooms are clean and the front desk staff was really helpful. I would stay there again,.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Ingrid B, Thank you for staying with us. We are pleased to see the comfort of our beds was to your liking, as well as overall comfort of our room cleanliness and staff friendliness. We look forward to your future visits! Sincerely, Your Friends at Best Western Plus: University Inn

"Very Good Hotel"

5
13/10/2015

It had very quiet rooms, excellent service, nice restaurant, excellent employees, and was super clean. over all a very nice stay and a very good value over all. It is close to the University but far enough away to be sane and quiet. Shopping is close for most anything you need as well.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Gee M, We are pleased to see that we were able to exceed your expectations everywhere from our level of service to the amenities we provide and location. Thank you for taking time to write a review of our hotel! We look forward to your future stays! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Newly Remodeled"

5
12/10/2015

We stayed 3 nights. The rooms are newly remodeled. Great beds and useful conveniences like a charging station on the desk that has two USB outlets as well as two standard outlets. The nightstand area between the beds also has outlets. Flat panel, hairdryer and strong Wi-Fi that is free of cost. The Sunday Brunch was amazing. Staff was friendly and helpful. When we come to Moscow Idaho, this will be our go to place.

"Stop Looking and Book Here!"

5
08/10/2015

One of the best experiences we have had in states and abroad. Unbelievably courteous staff, excellent accommodations. The breakfast was excellent and the wait staff were very efficient. It reminded us of our stay in Glasgow, Scotland because of the professionalism.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Jessica W, We honestly didn't know how to respond to your kind words but thank you! We work diligently as a team to ensure that all of our guests are satisfied and to be compared to a hotel in Glasgow, Scotland… Well that left us speechless. Thank you doesn't express how we feel about your review but it is very humbling to see that our efforts pay off and appreciate you staying with us. We hope to see you again soon! Sincerely, Jacqueline Vazquez Rooms Division Manager

"We were all very impressed!"

5
06/10/2015

Each and every employee that we passed in the halls said "hello" to us! The breakfast was not your average continental breakfast - it was a huge feast. They had a business center with computers and a printer that I used with just my room key and it was all included in the room price. Everyone really went above and beyond to make sure that my family and I had an exceptional stay with them! We cannot say enough good things about our visit. We will be staying here again soon!

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Susan F, We can't thank you enough for your remarkable review. Our staff is exceptional and they are what makes a good stay great! We are pleased to see that you noticed our efforts, as a team, to ensure that we provided the best in customer service while you were here. Thank you for staying with us and we look forward to your future stays. Again, thank you for your wonderful review! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Very nice"

5
05/10/2015

Clean rooms, friendly staff, great breakfast, very good location all add up to a very nice place to stay. No complaints. Enjoyed the stay and would consider a return in the future. Looks to be a well organized staff and operation.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear George D, Thank you for your review! We strive to provide only but the best in customer service always. From our staff to guest breakfast and even location we were able to exceed your expectations which pleases us and lets us know we are doing something right. We look forward to your future stays and thank you again! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Very Friendly Staff"

5
02/10/2015

All of the staff at the hotel was extremely friendly and helpful. I was a little disappointed in the cost, as we were there for Dad's Weekend at University of Idaho, and it seems that the price was raised just for this weekend. I was not disappointed at all in the cleanliness of the hotel and the beauty of the grounds. We will definitely come to this hotel again.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Joe U, Thank you for your compliments regarding our staff and the cleanliness throughout the hotel. We all work together as a team to ensure the property is taken care of, and thank you for noticing our daily efforts . We are pleased to see that you'll be coming to stay with us again! We look forward to your future visits! Sincerely, Jacqueline Vazquez Rooms Division Manager

"Excellent accomodations"

5
29/09/2015

I found the accomodations to be superb, both in the quality of the facitlity as well as the friendly staff. I will definitley stay with them again and recommend that my company use this bussiness in the future.

BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear David C, We are beyond appreciative that you'll be recommending our hotel to your company! We definitely hire great employees throughout our hotel and it is necessary in order to provide only but the best in customer service. We are pleased to see that you also enjoyed the facility and the many of the guest amenities. We look forward to your future stays and thank you again! Sincerely, Jacqueline Vazquez Rooms Division Manager