Best Western Metz Centre Gare

The junior receptionists were nice but managerssenior staff were quite rude and need training to be polite and respectful to customers. The hotel is very handy for the train station, literally across the road but I think that is the only benefit of it. It's a bit out of the city centre with little around it. It feels old and tired even though it appeared they tried to do it up a bit. I was given a room right beside the lift and asked for one further away but they had none available with AC. The AC did work in the room (101) and was good but be aware that some rooms obviously don't have it or doesn't work. The room turned out to be very quiet, I heard no noise and bed was comfortable. I wouldn't stay here again or recommend to a friend There is a very nice restaurant, ABC, nearby that I would highly recommend the food at.

The location of the hotel was great. Right across the street from the train station and near numerous restaurants. The desk staff was friendly. The room was small but clean. The bed comfortable. Parking was available at a nearby parking garage for 9 euros. I would stay here again

The room was an oversized closet. Stuffy. The hair dryer stank when turned on. There was a coffee something but nothing to put in. This hotel was rated a 3 stars, I expected better. I've stayed at two stars that were nicer. The one redeeming quality was the niceness of the staff and the proximity to the train station.

Centrally located in walking distance to the train station. Friendly staff and easy check-in and check-out. Room was nice and clean but a bit small. Otherwise, really enjoyable stay. Enjoyed a good coffee down in the bistro/café while waiting for the train back.

Arrived early and was greeted by a lovely festive reception and staff who immediately offered to look after my baggage until a room was available. When check in came it was so easy, no problems at all and quickly off to a functional and well-equipped room. This is an old building but that is not a criticism, just context if you are expecting large rooms etc but if you want enough space, every amenity you would want for a couple of days and a cozy sanctuary at the end of the day this is a great location. It is across the street from the train station, easy to get to and easy to get to the center of the town and the attractions - it just felt like staying in a large home - nothing over-the-top but clean, well maintained and everything you would need, including friendly and helpful staff - I enjoyed my stay here.

The hotel is being taken over by Best Western and a major revamp is planned… until this is completed I wouldn't stay here. The rooms are very tired - we had mould in the bathroom. There is no aircon - open the window for air and you will get loud street noise all night…. Open the window fully and you won't be able to open the toilet door. If this was priced as a Formula 1 hotel you might live with the very poor conditions but you can do MUCH better in Metz for the same money….