Best Western Plus Enugu

I don't recommend it to anyone. The rate of pilfering is very high. They steal guests' belongings, particularly when the cleaners come in. They can steal your clothes. They stole my items from my room after I went out for the day.

The main reason why this hotel deserves a one star is because of how much the hotel promised yet undelivered. I really really wanted to like this hotel but the instances where I was disappointed by the facilities or services were just too much to ignore. 1. it was very hard to fall asleep as loud music was playing well into the night (until around 11 or 12) -2. there was only one room key - which is quite inconvenient if you are sharing a room 3. they advertise a gym but the gym was very poor, limited to a treadmill and ancient equipment which could nearly caused me injury 4. they advertise that ice can be delivered to your room but that service is unavailable. This is quite an important point because as I mentioned earlier, there is only one room key. This means that when you're out of the room, any drinks that you place in the fridge can't be chilled - as you need the room key inside the room in order to have access to electricity. Pretty important during nigerias 32 degree days. 5. the BIGGEST travesty was just how awful the WiFi was. As someone who doesn't live in Nigeria I was depending on their wifi as I don't have a Nigerian SIM card. I can't describe how bad it was. It wasn't just slow. Non existent. Just wasn't there. 6. TV didn't turn on 7. AC didn't turn on 8. Food was mediocre. Not woeful but not good. Half the food items on the menu weren't available. No sugar free soft drinks were available 9. Receptionists weren't warm or friendly. My mother was ignored by a receptionist while she waiting to be attended to, when a man walked in front of her and the receptionist immediately attended to him 10. The telephones in the room didn't work

The room was generally fine, though not the comfiest pillows - quite solid and left me with neck ache in the morning. The restaurant had a very limited menu and the service was very slow. The massage spa was not run very professionally - playing loud music, a loud action movie in the next room, and quite a painful inexpert massage.

MY AWESOME EXPERIENCE IN BEST WESTERN PLUS ENUGU It was a great experience and a place I will like to visit in my next trip,the rooms so fantastic the breakfast wow and the ambiance of the poolside..it's indeed a lovely place to be......

Stayed here for a night and hated everything about the place. Ac in room given wasn't working and it took them 2 hours to get me another room that had no towels and toiletries. Cockroach's on the bed and towels and bedding were tardy. to round it up breakfast had nothing to drink and when I asked for water I was charged extra for it. I will never stay here again even if I was given a months stay free. HORRIBLE place

The facilities are great. The rooms are very spacious and tidy. But the staff are very unprofessional. They take your request and don't attend to it and when you call them back, they say “oh I forgot” and still don't attend to it. Very poor. Oh the food is not that great. Work on your staff members before they ruin your business

BW PLUS is located in the Independence Layout, few minutes from the Airport. Fairly new, it compares to other BW hotels in and outside the country. The external cladding was poorly finished but the location and ample parking lot make up. The rooms are spacious and comfortable. Touted as a non-smoking hotel I was shocked at the foul smoking odour emanating from adjacent rooms. Not good. The breakfast offering was somewhat poor with few choices. There was no fish or meat displayed this day. Not good. The public spaces are okay though.