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Best Western Plus Elomaz Hotel, Asaba

4.0/5  - basé sur 39 notations.
Plot 22 A/B-27 Core Area, DBS Road, GRA, 00000, Asaba, Nigeria - Ver el mapa
Best Western Plus Elomaz Hotel - Vista Exterior El Best Western Plus Elomaz Hotel se encuentra en el centro de Asaba. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

El Best Western Plus® Elomaz Hotel de Asaba, Nigeria, cuenta con 86 habitaciones elegantemente amuebladas y con aire acondicionado que se reparten entre habitaciones dobles ejecutiva y ejecutivas Plus con los últimos adelantos tecnológicos y los mejores servicios. Entre nuestras instalaciones se incluye un ascensor con control mediante cerradura de tarjeta y puerta con acceso mediante tarjeta de seguridad en el vestíbulo en cada planta. Todas las habitaciones cuentan con una cómoda cama, acceso a Internet de alta velocidad inalámbrico, un escritorio y teléfono para que los viajeros de negocios puedan mantenerse conectados durante su estancia. Nuestras cuatro suites ejecutivas ofrecen un exquisito mobiliario y son la opción preferida de aquellos huéspedes que tienen previsto recibir invitados y celebrar sus reuniones con un mayor nivel de privacidad. Estas suites cuentan con una sala de estar independiente y una zona de comedor para su mayor comodidad, acceso a Internet de alta velocidad inalámbrico, un escritorio y teléfono para que los viajeros de negocios puedan mantenerse conectados durante su estancia. Algunas de estas habitaciones cuentan también con puertas de conexión entre dos habitaciones contiguas para aquellos huéspedes que prefieran disponer un cómodo acceso privado a la habitación de otros miembros de su grupo de viaje. Nuestras dos suites presidenciales cuentan con dos elegantes habitaciones con un elegante mobiliario, zonas de estar y comedor, espacios de oficina con un completo mobiliario, acceso a Internet de alta velocidad inalámbrico, un escritorio y servicios de telefonía para permanecer conectado en todo momento. El restaurante del hotel proporciona a los huéspedes una exquisita cocina africana y continental con platos elaborados a la perfección. Además, nuestro bar y salón es el lugar idóneo para relajarse y desconectar tras un ajetreado día. Aquí encontrará una gran variedad de vinos y licores internacionales. Nuestro hotel cubre las necesidades de congresos, seminarios y talleres con una sala que ofrece un apacible y animado entorno en el que los participantes podrán concentrarse lejos de distracciones. Es por ello también que ofrecemos un centro de servicio completo con todo el equipamiento que pueda necesitar para sus eventos.

Best Western Plus

Elomaz Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Spa
    Spa
  • Piscina al aire libre
    Piscina al aire libre
  • Aire acondicionado
    Aire acondicionado
  • Bar-salón
    Bar-salón
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
  • Servicio de masajes
    Servicio de masajes
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 39 huéspedes
NOTA EMITIDA
Excelente
13
Muy bueno
16
Normal
6
Malo
1
Pésimo
3
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
1
De negocios De negocios
22
En familia En familia
8
En pareja En pareja
3
En solitario En solitario
4
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Best western plus- Room with a view"

4
13/04/2018

We took the Easter weekend break in Asaba and Best western plus was recommended by a friend. We found our digs comfortable,neat and tidy. The staff were courteous,cordial. We stayed on the 5th floor. view was amazing. The kids had fun daily at the pool(which is kept quite clean).Breakfast can be a bit of a chaos especially when the hotel has full guests staying. one could feel a bit let down with the choice of spread for buffet breakfast but overall, the best western plus did not diasppoint.

"Excellent stay at your hotel"

5
03/04/2018

the hotel is generally good and the staff are excellent ,the environment is well kept I wanna commend the house keepers they are doing a great Job.then management should check on d security men to ensure they are at there duty post.

BestWestern Plu... E, Guest Relations Manager at Best Western Plus Elomaz Hotel, responded to this review
Thank you Oghenekome for your review. We really appreciate your feedback. We have also taken note of your observation, and we are definitely going to improve on that.

"review"

5
05/01/2018

my only compliant which is not any fault of the hotel management is that i can't get rooms in the hotel when i want due to it been fully occupied. but in general ,the experience was nice and comfortable

BestWestern Plu... E, Director of Sales at Best Western Plus Elomaz Hotel, responded to this review
Thank you mr John for finding time to review. in this case, its advisable you make your booking/reservation ahead of time before your arrival through our reservations portals. Best regards!

"MY VIEW"

4
04/01/2018

The Hotel is generally good and the staff from entrance to stay are professional. The Management should check the activities of the Security Men and ensure they are at their duty post and not helping guest with luggage as that is for another staff. They should also see how to improve on the items on breakfast buffet.

"Excellent"

5
01/01/2018

nice place to be with once family to have fun,which to visit again with my family .hope to tell my friends to try visit so they experience what i experienced during my stay at your hotel pls keep the good work on

"Excellent Stay"

4
06/12/2017

Right from check-in to check-out, the hotel was really on top of its game. Great eye for details. The complimentary breakfast had lots of options, and it was really nice. During the weekend, there was a live band at the pool side which thrilled the guests and visitors alike. i really enjoyed my stay.

"Nice and Comfortable Hotel"

5
20/11/2017

I stayed in this Hotel twice in a week. The first time I stayed in the Standard room and the second time in the Deluxe room. During my travel to the Eastern part of Nigeria and to some of the bigger cities than Asaba, this is the best hotel that I have stayed in. The staff is good and always ready to help. The breakfast layout is good and you can start your day with a heavy breakfast especially when you are not sure about having the Lunch. The dinner Buffet also has a good spread and was well laid with a lot of variety including local Nigerian food. The linen in the room is pure white and the room is spic and span. The toilet is also very clean and there are the basic toiletries available. The bed was very comfortable and I enjoyed a great sleep on both occasions. The hotel is also very secure with a security personnel on each floor during the night. I would certainly recommend this hotel in Asaba. I don't think I need to try any other hotel in Asaba

"Very Decent Hotel"

4
13/11/2017

My stay at this Best Western hotel was very near perfect except for the WiFi. The rooms are very spacious and well furnished. There's a decent workstation where you can carry out all your work in the room. Although there's free Wi-Fi service in this hotel it wasn't very efficient as it kept logging me out or there wasn't any service in my room. A call to the IT guys wasn't answered. Breakfast was great with a great selection of national dishes. The omelette was very nice as well. They also got fresh juice. Overall I was impressed with this facility in Asaba and I'd definitely be using it again very soon.

"As good as it gets "

3
29/10/2017

This is the best hotel in town. Staff attentive and friendly. Rooms well kept and air conditioning works!! Great pool area. Restaurant and food choices very Nigerian. Stick to what you're stomach is used too.

"Why I was treated like a prostitute!!"

1
16/10/2017

My Husband and I stayed at this hotel for only one night (Thank God) We booked our reservation online previous to checking in. Upon arrival, we were told no rooms where available. After Speaking with the Manager Thomas, we discovered, there was availability, but we were being exhorted. After some back and forth, they honored our original booking. The next morning at our all inclusive breakfast. We were told by our wait staff, only one of us can take advantage of the complementary breakfast. ( after we both ate) I questioned why?? Apparently The staff assumed I was his- call girl (OMG) We sent the bill to our room and deal with the front desk and the Manager Thomas again. The level at which the staff at this hotel attempted to was…was unbelievable DEAL WITH MANAGEMENT DIRECTLY!

"Excellent Service"

4
19/06/2017

Best Western Plus Elomaz Hotel is a home away from my home. The location is superb, connecting the two major routes in asaba, i.e benin - onitsha express way and nnebisi road. The nearness to airport is another good thing to mention. The room rate is cheap compare to what is obtainable in other properties of the same standard.

BestWestern Plu... E, Guest Relations Manager at Best Western Plus Elomaz Hotel, responded to this review
Dear Hon. Collins, Thank you for staying at Best Western Plus Elomaz Hotel Asaba. We sincerely appreciate your review and look forward to your next visit.

"Getting Worse.."

2
06/05/2017

Was here last year...was just an above average review..Now it's way below average...but I'm sure 4 d locals must be sorta above average...Insects...Stains..out dated finishes..poor maintenance culture..Still friendly staff..just not efficient..

"Probably best hotel in Asaba."

4
05/05/2017

The hotel is probably the best hotel in Asaba. We have tried most of the others in this category in Asaba. Rooms are to European business standard, well furnished and clean. Staff are good,, trustworthy and really try. The hotel is secure. My husband is u-eebo (white, Scottish) and I had no security worries about him at the hotel - he drives himself in Nigeria and is keen eyed to spot security risks but during our three week stay he was more than happy with the hotel security. Wifi is very good and free: supports long video Skype calls. Mostly occupied by politicians, and their offspring, plus foreign visitors. Hotel has an OK gym, open 24/7, and a decent sized pool. Free parking alongside the hotel, within the secure compound. Tips and Gripes: 1. music on Friday night can be deafening, and can go onto midnight: to avoid it do not take rooms facing the pool. 2. restaurant door is covered in grime that Ajax or Jiff could remove in a few minutes - they simply use the wrong cleaner. Despite the appearance of the door, the restaurant is clean, and food hygiene was no problem there. 3. Book on the online Best Western site: it is a bit cheaper than in the hotel direct. Exchange rate is 304 Naira to 1 USD when Aboki rate is 410, so good rate, good deal. 4. If your room is not to full European standard, ask to move room: evidence of smoking burns in one or two rooms, whilst others are perfect. Rooms with a bath tend to be better than those with only a shower.

"Terrible"

1
01/03/2017

The corridors were dirty. Room service trays lying in the passage for hours. Nice smell of fish? Bed linen was dirty. Had to have it changed. Bar menu a joke. Nothing available except beer mostly? Exotic joke of a drinks menu. Dinner the same. Breakfast menu amazing but only the basics available? This hotel gives their guests false impressions. I will not return. The only positive was that they responded to the dirty linen and corridors but they should have been clean in the he first place.

BestWestern Plu... E, Director of Sales at Best Western Plus Elomaz Hotel, responded to this review
Dear 37irene, We sincerely regret the inconveniences experienced during your stay and appreciate your observations. Guest feedback like yours has helped us to improve on our service delivery and to offer better hospitality experience. Moreover, we appreciate your positive concluding remarks as the issues you raised were attended to and it might interest you to know that your feedback has been included in our staff training/ property maintenance programmes. On the food and drinks, our Executive Chef and the F & B Manager have reviewed the menus to include more variety and to ensure adequate availability. We are hopeful that you consider to stay with us on your next visit to Asaba and see that we have improved positively on your complaints. kindly avails us your email to enable us contact you. Warm regards!

"Mr Nick"

4
01/02/2017

I'm from Australia and have been travelling to Nigeria for the past 3 years and the Best in Western Elomaz Asaba is comfortable, secure, good food, and all the comforts including a gym and pool but most of all a constant power supply and great air-conditioning. I recommend this hotel to any other Ozzy or kiwi maybe not the POM's. And a special thanks to Usman and his team at the bar and restaurant for a great stay and top service. Cheers

BestWestern Plu... E, Director of Sales at Best Western Plus Elomaz Hotel, responded to this review
Dear Mr. Nick, Thank you for staying at Best Western Plus Elomaz Hotel Asaba. We sincerely appreciate your review and look forward to your next visit.

"Highly Recommend"

5
22/12/2016

This is my first time in Asaba and I absolutely love it. The staff is very nice and welcoming, rooms are very clean, and it is very secure. The food manager Usman is a very nice guy and makes you feel right at home. Food is great and it is buffet. I highly recommend staying here. The only down side is that the wifi is not very good, which it is not really good anywhere in asaba.

BestWestern Plu... E, Director of Sales at Best Western Plus Elomaz Hotel, responded to this review
Dear Matthew M, Thank you for choosing Best Western Plus Elomaz Hotel. We sincerely appreciate your patronage and review. On the wifi, it's a general network issue but we are working on an upgrade. We look forward to your next visit. Thank you!

"First time in Assaba"

3
10/12/2016

It is the first time in ASSABA and stayed in best western plus elomaz hotel. It is safe and the Food manager USMAN is very friendly. The peper chicken soup, coconut rock and the pineapple are delicious...

BestWestern Plu... E, Director of Sales at Best Western Plus Elomaz Hotel, responded to this review
Dear Xiajiyan722, Thank you for choosing Best Western Plus Elomaz Hotel. We sincerely appreciate your patronage and review. We look forward to your next visit. Thank you!

"An Oasis in Asaba!"

5
02/12/2016

As a frequent traveller to Asaba from Europe I am always using the hotel. One great addition is the Friday Night pool buffet. This time this was organised by the F&B manager Usman. It has been excellently executed and the presentation would have rivalled any European standard. Usman was perfect in his setup and instructions to his team who performed very very well. Well done.

BestWestern Plu... E, Director of Sales at Best Western Plus Elomaz Hotel, responded to this review
Dear Asik123, Thank you for your review. We hope to continually improve on our services in order to surpass your expectations as we look forward to your next visit. Thank you!

"Excellent Western Hotel with a Plus!"

5
17/11/2016

Cozy, secured, elegant, excellent ambiance. The conference room is superb and the rooms are excellent. The place is centrally located. As a foreigner travelling in this side of Africa, this hotel is one of the best!

"Average at best."

3
25/10/2016

Trying to be a 4 star..But we all it a 3 star ??...Mosquitoes..ants...coakroaches..power disruptions..Almost got slammed by the elevator door...Food was okay. GYM WAS GREAT. Staff was good. Hotel should pay more attention to detail. Pungent small 5th floor corridor thru out my stay. Water dint run on time some mornings. I hope this my criticism is taking as a constructive one. Hotel has the potential to be greater ...but attn has to be paid to details. Paid for an executive suite..yet complimentary breakfast was only for one person. Seriously. Location was good close to the airport and within the GRA. Felt safe.

"New and centrally located"

5
20/09/2016

Had business at Onitsha. Choose this hotel for its closeness to the Asaba Airport. It's clean and new. About a year old. However, compared to its Lagos branch, service here is too poor. Workers here lack the hospitality and warmth. An indifferent attitude to customers. Maybe because they are new workers.

"Great Accommodation in Asaba!"

4
07/09/2016

Before Best Western Plus Elomaz was opened in 2015, the most decent hotel in Asaba was Grand Hotel. However, BWP Elomaz is the new 'kid on the block' with fantastic rates, offering an alternative to Grand Hotel, with decent rooms that guarantee comfort now associated with the Best Western Plus brand in Nigeria. Rates are unbeatable in Asaba for the class of accommodation offered...real value for money! They need to vastly improve on the menus though....a let-down...

BestWestern Plu... E, Director of Sales at BEST WESTERN PLUS Elomaz Hotel, responded to this review
Dear Freeman G, Thank you for your candid review. We appreciate your stay with us and we will continue to surprise and surpass your expectation with best services. Thank you!

"Good customer service and well maintained hotel "

4
22/08/2016

Good customer service. Clean and well maintained hotel( they had eyes for smallest of details) They have a weighing scale in each room The only area of improvement I saw was - their bread roll wasn't fresh

BestWestern Plu... E, Director of Sales at BEST WESTERN PLUS Elomaz Hotel, responded to this review
Dear Asake-Okin, Thank you for taking out time to write a review. We appreciate your patronage and hope ypu enjoyed your stay as we look forward to your next visit. Thank you!

"NICE DEAL, BUT SLIPPING..."

3
17/08/2016

Am not normally in the habit of encore reviews for same facility, but having stayed here over 15 times and observed the steady slipping, this becomes inevitable. Ok, I earlier branded this as one of the best (if not the best) in Asaba but am now somewhat doubtful of this rating, what with these observed flaws: 1. Appalling peeling corridor walls (4th floor) 2. Faulty card keys, now replaced with manual keys (4th floor) 3. Sloppy service by IT room (operator vanished & forgot to turn on cable channels) While sleep quality remain commendable as well as meals, BW must attend to the aforementioned, and other flaws to remain in our hearts. Nice deal, but slipping!!!

BestWestern Plu... E, Director of Sales at BEST WESTERN PLUS Elomaz Hotel, responded to this review
Dear Sam M, Thank you for taking out time to write a review. However, on the issues you raised concerning; 1. the peeling corridor walls (4th Floor), the reality is that we were undergoing a routine grouting and maintenance work hence your observation. Secondly, on the faulty key cards and sloppy service by IT room, we sincerely apologize for the inconveniences. The good news is that the key card issue has been rectified and we appreciate your patronage as we look forward to your next visit. Thanks.

"Friendly staff"

4
01/07/2016

The room was clean and tidy. The staff was very friendly and ever willing to help out. Its a lovely place to stay for everything. The breakfast buffet was simple and tasty. However Friday was lovely as the dinner buffet is well attended by both the internal and external guests.

BestWestern Plu... E, Director of Sales at BEST WESTERN PLUS Elomaz Hotel, responded to this review
Dear Osayomore O, Thank you for taking time to write a review. We really appreciate your patronage and candid review. we look forward to your next visit. Thank you!

"Good place to stay"

4
23/06/2016

The hotel environment is quite clean, the structures and landscape look well maintained. The breakfast quality is also very good with a handful of varieties. Front desk staff are very professional with their duties and are very courteous.

BestWestern Plu... E, Director of Sales at BEST WESTERN PLUS Elomaz Hotel, responded to this review
Dear Mr. Ugochukwu, Thank you for taking your time to drop a review. We appreciate your candid review and assure you of keeping to high standard of International best practices and professionalism.

"Nice standard - super service"

4
25/05/2016

All you need traveling on business. calm and nice - food fine and room very clean. Close to city and the airport. Gym with a ok standard. Room service was excellent and fast. Easy check out and transportation.

BestWestern Plu... E, Director of Sales at BEST WESTERN PLUS Elomaz Hotel, responded to this review
Dear Kasper, We are happy for you candid review and firmly reassures you of keeping to the hospitality best practices. Thank you!

"Nice hotel but staff need hospitality training"

3
21/04/2016

Lovely hotel but alot of the staff are unprofessional and almost rude when you're a young unmarried female. A 5 star hoteh for asaba standards but I'll rate it 3 stars on a global scale due to most of the staff.

BestWestern Plu... E, Director of Sales at BEST WESTERN PLUS Elomaz Hotel, responded to this review
Dear Bimanimi, Thank you for taking out time to write a review. we sincerely regret the unfortunate experience, we hope that your next stay with us, you will experience a better and professional customer service. Thank you!

"Magnificent clean room, Great spa, top notch Service n Friendly staff"

5
13/04/2016

I did not know what to expect in the town being a foreigner in town having travelled for business & pleasure. The rooms are spacious, clean with all the necessary items. The TV was massive and I enjoyed the prompt response by the front desk for any queries I had. The view of the town from the balcony was great. I loved the service of the spa and the lady in charge Amaka was a gem. Relaxing by the pool was awesome too. Entertainment spots are not so far from the hotel making it very easy to tour around. I would highly recommend the hotel and look forward to going back, Ohh n not forgetting the food! It was great and of generous portions !!

BestWestern Plu... E, Director of Sales at BEST WESTERN PLUS Elomaz Hotel, responded to this review
Dear Sylvia, Thank you for your magnificent review. We firmly reassures you of keeping to the international best practices. Thank you!

"Visit the Alanza"

4
03/04/2016

Pleasantly surprised, a hotel in Asaba that was OK. IT IS AN INTERNATIONAL hotel, with Nigerian standards. The room was clean the lobby sparse but clean. The breakfast ok. The WiFi free and working. I was pleasantly welcomed. There did not seem to be a back up generator as when the Nigerian power failed I had to walk the stairs, not good in the March heat.

BestWestern Plu... E, Director of Sales at BEST WESTERN PLUS Elomaz Hotel, responded to this review
Dear ColmV, We are happy that you took out time to write us a review. We have a functional back up generator, however the incident should be seen as an isolated incident and we sincerely regret the inconvenience. We look forward to your next visit. Thank you!

"Excellent for the price, but only serves Nigerian cuisine "

4
08/03/2016

Excellent for the price, but only serves Nigerian cuisine. I wish they had intercontinental food. The rooms were clean and very nice. The place is secure and the staff there are very nice. I have enjoyed the stay but didn't enjoy the food. That is all.

"NICE DEAL"

4
19/02/2016

Stayed few nights this week here while on business in the Delta state capital. Recently built/commissioned, this is easily one of the best in Asaba and boasts of functional facilities. Average sized swimming pool (outdoor) and barbeque spot, gymnasium, meeting rooms are amongst the facilities not available in some older hotels in town. The average room is spacious and assures good sleep quality. However the floor tiling work in my 4th floor room was poorly set out. Breakfast and dinner are buffet and their offering is fair enough. The in-room WiFi was not strong enough though complimentary. Parking could be challenging if a major event is hosted here with many vehicles. Now let's see you guys keep up and maintain this resort. Nice deal. *[Not able to attach my 14 photos, would send them separately to go with this review]

"I was thrilled"

4
10/11/2015

The experience was awesome. Never knew I could be such thrilled by the reception. I'm definitely coming back. From the point of check-in where I met some friendly chaps, though I don't know if it is because I was smiling all through, to everybody who was willing to assist. Imagine a guy at the reception always willing to get to my assistance.

BestWestern Plu... E, Manager at BEST WESTERN PLUS Elomaz Hotel, responded to this review
Hi Ezeh U, Thank you for staying with us at BEST WESTERN PLUS Elomaz Hotel, Asaba and for taking time to review our service and facilities. We are pleased that you have a good experience. We appreciate your stay with us and we are looking forward to seeing you soon.

"Are you checking out Sir?"

3
30/10/2015

Newly built hotel and stands out as the best hotel accommodation in Asaba.Though the hotel bears an international name its services at the reception and restaurant are so poor you would want to throw up. The GSA chase after you every morning and afternoon and ask you "Are you checking out Sir"? Its so embarrassing that such an 'international' hotel ask such question.They should have a better way of 'checking out' guests.Sometimes they call your room to ask you the same silly question over and over again. At the restaurant, there are restaurant 'Guards' watching you as you eat a free breakfast should your room mate of wife or girlfriend taste your breakfast, you will be asked to pay N3000($15). Just make sure your guest or wife does not drink water or tea while eating breakfast. This hotel is not family friendly as you cannot afford to pay N3000 each for a breakfast for a family of 4 each morning for 1 week or for as long as you stay The hot water temperature can get upto 100 degrees C and you can get burnt if you are not aware. The WIFI is fast though and it is free!

"Nice hotel in Asaba.......even the best in Delta"

5
08/10/2015

stayed here twice (5th floor) and was never disappointed about the quality of guest facilities present in the hotel (two service elevator, enough space for parking, very spacious room with 49inch smart TV,) and the ever responding staff of the hotel. the Friday barbeque night at the hotel poolside is just the best with varieties of food and fruit on their buffet, the fish barbeque and the nice music from the live band. another plus to this hotel is the Wi-Fi, which happens to be free and is superfast. Security within this hotel is very good as you need your room key card to operate the guest room lobby doors. overall the price is just too affordable for the service and the quality of the hotel rooms

"Pleasantly suprised"

5
08/10/2015

I landed in Asaba on business for the first time and was taken to this hotel by the taxi driver. It was apparently the newest hotel in town. Took us about 8 mins to get there from the airport and upon my arrival, I was really pleasantly surprised. The reception was beautiful and the place is very well kept. Check in took a little longer than expected but can be excused as we were about 10 people that came from the airport and needed rooms. I was even more surprised when I heard my room will cost me N15,000 and it included buffet breakfast. I expected a small, dodgy room but instead the room was big and well maintained. Staff were friendly and I enjoyed their Friday BBQ night and Live band. I will definitely return to this hotel but will make sure to make a reservation next time instead of waiting for a room.

"Hated the experience "

1
03/10/2015

I booked Room 412 for 2 nights . Apart form the noise at d pool side, on my second day at the hotel I was on my computer, when my room door was suddenly opened from outside and a lady walked in with a door man claiming she was given d room at d reception. No one deemed it fit to apologize for the grave error , even after I complained. The fair receptionist was so full of herself

BestWestern Plu... E, Guest Relations Manager at BEST WESTERN PLUS Elomaz Hotel, responded to this review
Hi Marionixoxo, Thank you for staying with us at BEST WESTERN PLUS Elomaz Hotel, Asaba and for taking time to review our service and facilities. We sincerely apologize for the mishap you have experienced. Be rest assured that the issue will be addressed and rectified and will definitely not occur again. We hope that the issue will not deter you from patronizing us again and proving to you that our service has improved kindly forward your email address to [email protected] in order for us to communicate with you directly. We appreciate your stay with us and we are looking forward to seeing you soon

"Nice hotel that require improvement in the service"

4
28/09/2015

It seems this is a newly opened hotel in a small city of Asaba. The hotel is very good and deserves to be called a 'star' hotel in a small city. It has a nice entrance with ample car parking. The reception area is very well designed. The front desk staff are under trained and they do not know what to do when a situation arises. We as a group had an issue with our check-ins and it reached a level of frustration for us. We had a long drive from Calabar to Asaba that made me tired as well caused some sort of body pain. I requested them to complete the check-in fast and allocate at least one room for me. They had some issue with the payment that was already made but not reflecting. I offered them to swipe my credit card as security but they were unmoved. Eventually, after a lot of argument they allocated a room to me which took almost 45 minutes and a lot of frustration. My colleague still had to wait little longer for the second room. The room was very good and well designed. It was quite spacious as well with a very big TV. The bed was nicely decorated and extremely comfortable to sleep. The balcony was pleasing. The biggest aspect of the room was natural light and ventilation, these are the two things usually on the wrong side even with a good hotel. I barely needed to switch on the lights during day time. The bathroom was quite small compared to the size of room but it had everything that you need. You require a little adjustment. After staying in the previous two hotels, it was surprising to see this hotel having two elevators. However, the elevator program was faulty and it will stop at any floor while taking other guests on the top floor even if you have pressed a down button. The staff is not well and properly trained and at times they become clueless and unresponsive. They have kept powerful A/c at the reception and hallways as that makes the whole place chilling. The hotel does not have central air conditioning and water heating, hence, each room has a separate split A/c and a bathroom geyser. This is a bit unusual for such a big property. The hotel is very well maintained and kept clean from all the angles. Housekeeping is quite good. There is an additional level of security at the hall while you enter the room passage. You are required to tag your room card to open the room passage door, it is a good thing. Nigeria is famous for girls knocking your door in the night irrespective of the type of hotel you are staying with. My colleague had a couple knocking hard at 4 am in her room, don't know how they got in with such tight security in place. May be, the management is still in learning phase, since the hotel is new and first of such kind in Asaba. However, the noticeable thing was staff being workaholic and enthusiastic to accommodate your needs, which is quite unusual in Nigeria. I hope they maintain this level at least if they can't improve. The Internet worked like a Gem, again very unusual as per Nigerian hotel standard. The speed of Internet was good too and I could stream the movie on my iPad though with intermittent pause of buffering. But I would take it any day. The pool is clean and well maintained. They have poolside open music during holidays, you can also order food there and eat. This goes on for a bit longer and that is a quite disturbing especially if you room is facing the swimming pool. My room was quite far from the swimming pool but facing it and I still had noise coming to my room till 11 pm. Just imagine, what would happen if you room is near the pool. The restaurant staff is well accommodating to your special food needs that is a big plus for people like me who are vegetarian. The chef will personally check with you if you enjoyed the food. As usual, expect 45-min to an hour for the food delivery. The breakfast was good and with many varieties. I would advise to go for the breakfast a bit early, say no later than 8 am to avoid first timers attacking the buffet counters and pushing you to fill their plates 150% of the capacity and then rushing to grab a table. Don't be surprised if you find females at the breakfast table in their bathrobe. May be, the latest fashion or show-off trend in Nigeria :) The restaurant is very small and they have tried to accommodate more number of tables than usually it should. This creates a mess when you are late for the breakfast and place is crowded. Chairs are hitting in all the corners and the whole place turns into a fish market. When I was there the hotel had a promotional offer of just 15,000 Naira ($75) per day including breakfast due to holidays. It is considered quite cheap in Nigeria where the hotels are usually expensive. This brought-in lot of crowd with some being not well trained or aware about hotel etiquettes. This made the hotel and pool quite messy with lot of shouting going all around. With some sort of training to the staff and continuous improvement this hotel can surely get 5-star rating and good review on tripadvisor. I would be happy to stay here again during my next visit.

BestWestern Plu... E, Manager at BEST WESTERN PLUS Elomaz Hotel, responded to this review
Hi Traavel Geek, Thank you for staying with us at BEST WESTERN PLUS Elomaz Hotel, Asaba and for taking time to review our services and facilities. We sincerely appreciate your honest review. All your issues of concern is currently being addressed and we are striving continuously to improve the quality of our services. Kindly forward to us your email address to enable us communicate with you directly. On behalf of the management and staff we say thank you for staying with us and look forward to seeing you soon

"my wife and I had a memorable stay at the Best Western Plus Elomaz Hotel Asaba, the services was excellent."

5
15/08/2015

on our arrival the porters took our luggage and we were ushered into the lush reception by friendly staff who seemed to be greeting us at every minute of the day, it was fun and memorable. the services was so good that my wife said that this was the first time Asaba got it right in its hospitality.