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Best Western Plus Hotel Zuercherhof, Zurich

4.0/5  - basé sur 366 notations.
Zaehringerstrasse 21, 8001, Zurich, Switzerland - See map

The Best Western Plus Hotel Zuercherhof is a small but charming hotel for both tourists and business travellers and offers best value for money. It is located in the centre of the historic old town and just a few walking minutes from the Zurich main railway station and the world famous shopping streets. Enjoy Swiss hospitality in recently renovated (2014), elegant, modern and quiet non smoking rooms with plenty of comfort. Here you will feel well and just like home. Especially convenient for business travellers. WLAN (HSIA) is available in all rooms and areas free of charge. You can also access the Internet through the smart TV. Enjoy your stay. A city tax of 2. 50 CHF per person, per day is to be paid directly at the hotel.

Best Western Plus

Hotel Zuercherhof

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Hotel advantages

  • Restaurant
    Restaurant
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 357 guest reviews
NOTE ISSUED
Excellent
118
Very Good
153
Average
60
Poor
21
Terrible
5
REFER TO NOTICE
Business Business
95
Couples Couples
102
Family Family
50
Friends getaway Friends getaway
30
Solo travel Solo travel
58
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A nice surprise"

5
28/07/2018

I have been there in August last year with my mother we booked two single rooms and I must really recommend this hotel because is very clean and new, the rooms are comfortable with all you need, the staff very nice and patient and the location perfect! I hope to visit again this hotel in the future.

Martin S, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Wow! Thanks a lot for your 5 point rating! We're very happy that you have good memories on our comfortable rooms, helpful staff and the central location. We hope to welcome you again at Zürcherhof. Best regards from sunny Zürich Zürcherhof Team & Martin, General Manager

"Cosy inner city hotel in Zurich "

4
28/07/2018

This hotel was a nice surprise - clean, cosy and quirky and in a great part of the city near to bars, cafes and restaurants. Grab some of the free ice creams in the fridge at reception or the bottled water. Free minibar in the room but there were only three bottles in there. There are coffee and tea making facilities in the room. Breakfast is included in the rate and includes eggs made to order as well as other buffet items in the ground floor restaurant. Staff are friendly and helpful. Nice find.

Martin S, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear Anthony Thanks a lot for your good review. Good to know that you enjoyed our friendly staff, free minibar and the free ice cream in the lobby. We hope you'll come back and enjoy our Swiss Breaktfast again. Best regards from Zürich Zürcherhof Team & Martin

"Quaint hotel in heart of old town"

4
26/07/2018

Location: Located in old town, 100m from tram, 2 tram stops to Bahnhof Hotel: Small hotel in an old but well maintained building; has elevators and restaurant Room: our room was avg size for a European city hotel, fit double bed and baby cot Positives: Convenient location if one wants to be in old town, helpful and friendly staff, reasonable breakfast Negatives: Small bathroom but not too inconvenient Ranking at time of writing: #55 of 137 Hotels in Zurich We chose Best Western as it fit our budget and requirements and were happy with our choice. The room was adequate for a few night's stay. The reception was friendly and helpful. The breakfast they served in their restaurant was ample. They had an elevator which was important to us as we had a baby and a stroller. The location is good; a couple of lanes away from the lake, the tram stop is 100m from the hotel; Bahnhofstrasse is 2-3 tram stops away. There's a Laundromat but about 10-15 mins away by tram. There are many restaurants around the old town. The hotel's own restaurant is good as well. I would recommend this hotel to people who want to live in the old town on a average budget.

Martin S, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear Traveleator Thanks for your great review. We're happy that you enjoyed our Swiss Breakfast Buffet and our Restaurant Walliser Keller. Yes, the hotel is centrally located in the old town and close to Main Station. We hope to welcome you soon. Best regards from Zürich Martin & Zürcherhof Team

"Good Central Option"

5
25/07/2018

Located within walking distance from Zurich Main Station and the central area of the city. Plenty of shopping and dining options nearby and felt safe to and from the hotel at night by myself. Booked a single room and it goes without saying that the room was on the small side. However, it was fine and I think the modern decor made it more comfortable. The room had no air conditioning, but the window that opened and fan provided was sufficient. The check-in/out process was uneventful, which is a good thing, and there was free breakfast, but because I had an early flight to catch I didn't really get to enjoy it. Looked nice though. Overall a good centrally located hotel option without costing an arm and a leg.

Martin S, Geschäftsführer at Best Western Plus Hotel Zuercherhof, responded to this review
Super! Thanks a lot for your 5 point rating!!! Good to know, that you enjoyed the central location in the old town and felt safe day and night. We hope you have more time on your next visit to enjoy our free Swiss Breakfast buffet or the Early Bird Breakfast served from 5:00 am in the Lobby. Best regards from Zürich Martin & Zürcherhof Team

"Best"

5
19/07/2018

The hotel is in a great central location. The staff were very friendly and helpful. Although the room was not air conditioned we found it very comfortable. The hotel has free minibar and bottled water all day. The restaurant breakfast was fantastic. Would definitely stay again.

Martin S, General Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Hello CPDiner Wow! Thanks a lot for your 5 points! We're very happy that you enjoyed the comfortable rooms at Zürcherhof with free minibar and our new breakfast buffet. We looking forward to welcome you again. Best reagards from Zürich Zürcherhof Team & Martin, GM

"This is not a Best Western Hotel, Surely?"

5
13/07/2018

Rooms are well appointed and updated and the service offered by the reception was excellent. Breakfast spread was really good also. The location is excellent and very near to all the attractions. Parking is very limited for those who drive so plan ahead!!

Martin S, General Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Hello yaps66 Great! Thanks a lot for your 5 points rating!!! We are very happy that you enjoyed your stay at our hotel and the spread of the breakfast. Parking is limited, so it's important to reserve it in advance. Yes, the hotel has a excellent location close to all the attractions. We hope to see again at our Hotel Zürcherhof on your next stay in the old town of Zürich. Best reagards from the Zürcherhof Hotel Martin Spycher, General Manager

"Great Best Western in Zurich"

5
09/07/2018

The hotel is centrally located. Décor minimalist style, impeccably clean, great breakfast choice. The staff is efficient and friendly. Would definitely stay there on another occasion. Regarding the AC, an efficient fan was at our disposal in our room.

Martin S, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Hello We are very happy to read that you enjoyed your stay in our centrally located cozy and modern Hotel and that the efficient fan helped you to cool down on warm summer days. Good, that you had the time to enjoy the great breakfast choice. We looking forward to welcome you again.

"Great Best Western in Zurich"

5
26/06/2018

This is an excellent Best Western above what you may be accustomed to in a Best Western. The property is very nice with a very helpful staff. The rooms are well appointed and there are several free amenities that come with the room including the mini bar and free waters in the lobby which are great when it is hot. Great location to the old town area. Would definitely stay there again.

Martin S, General Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Hello Rick Great! Thanks a lot for your 5 points rating!!! We are very happy that you enjoyed your stay at our hotel and the helpful staff. Good to read that you appricate the free drinks in the mini bar and free mineral water in the lobby. Yes, the hotel has a excellent location close to all the attractions and the main station. We hope to see again at our Hotel Zürcherhof on your next stay in the old town of Zürich. Best reagards from the Zürcherhof Hotel Martin Spycher, General Manager

"Great stay!"

5
18/06/2018

Great location, easy walk from train station and down to the water. I don't recall them not having AC but only stayed one night and I didn't notice any noise. The staff was very helpful and very clean place.

Martin S, General Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Hello Rick Great! Thanks a lot for your 5 points rating!!! We are very happy that you enjoyed your stay at our hotel and the helpful staff. Good to read that you appricate the free drinks in the mini bar and free mineral water in the lobby. Unfortunately we can't offer AC but our modern fans help to cool down. Yes, the hotel has a excellent location close to all the attractions and the main station. We hope to see again at our Hotel Zürcherhof on your next stay in the old town of Zürich. Best reagards from the Zürcherhof Hotel Martin Spycher, General Manager

"Skip this Best Western"

2
17/06/2018

Location was good, hotel not so much. How does a hotel in Zurich not have air conditioning? So many other options, we were so disappointed with the room. The breakfast was just ok. This was our last night (eleventh) in Switzerland, and this place just disappointed on all levels.

"Clean comfortable central"

4
11/06/2018

Would give 5 but needs air conditioning as noisy with windows open due to location. Revellers passing til early ours. I would return in cooler weather. Lovely helpful staff. Free water bottles. Good breakfast.

"Very comfortable stay ( room 309)"

5
30/05/2018

I arrived in Zurich from Vancouver, Canada at 6:00pm. I wanted a comfortable stay for 1 night to get over my jet lag. The rooms were a great size, the bed is very comfortable... VERY. The breakfast was delicious. The location is very central, 5 Minute walk from the train station. Staff is incredibly cordial and helpful. slight mix up with my room when I arrived but it was resolved quickly. I ordered an egg white omelette with veggies for breakfast and got fried eggs with veggies (but they were delicious so I didn't say anything :) ) elevator is very small so if you have a large bag it might be a tight squeeze. The stay was great and I highly recommend this hotel for anyone that needs a good rest and likes a location that's close to everything but not on a super busy road or intersection.

"Great Location and Good Value"

4
14/05/2018

My friend and I enjoyed our stay. The hotel is nicely located in the old town. Many places are walkable and there is public transport near for things further away. Breakfast is nice. I was happy with the fresh honey comb and made to order eggs. I would certainly stay here again.

"Great Value!"

5
05/05/2018

I loved my cosy single room with the balcony! The balcony was a lovely place to enjoy after a day of site seeing. Breakfast was an appreciated added value. Cooked to order omelettes and eggs were very good as was the selection of other breakfast foods. The only suggestion I have is that the coffee and tea be self serve. You may want to consider 2 servers if you continue serving the coffee and tea. My server was extremely busy and handling too many people for just 1 person. The location is perfect. I would absolutely stay here again.

"Do not stay here! Items stolen from safe"

1
04/05/2018

DO NOT STAY HERE! Rolex and cash were taken from safe while I was away for dinner. Safe showed out of order and was propped open. The hotel claims ‘impossible' and ‘no signs of burglary'. Avoid at all costs!

"Small sized wonder"

5
08/04/2018

By far, the single room was the smallest i have ever stayed in. But thats me. But the size did not matter here at all. Although small, the room had everything a single traveller would need. It was comfortable and cozy. And bang in the middle of Zurich, a 5 min walk from the main train station. The main shopping street was just a 5 min walk again. The staff seemed a bit off though, the lady at check in seemed very professional but not very welcoming. The gentleman at the evening shift was very pleasant though and very helpful. But, my biggest peeve was that I had asked for a wake up call and they called an hour after the requested time. That is never a good point, if you ask me. Still, all in all a lovely place and is well worth the price you pay.

"Excellent Location"

4
13/02/2018

A modern Hotel that's in a great location for accessing the centre of Zurich and the old town. The single rooms are small but mine was spotlessly clean and very comfortable. Good desk space to work at and a really good bathroom and shower. Breakfast was unspectacular but more than adequate. I was lucky enough to get one of the two car-parking spaces. Ringing ahead to try and reserve one of these is recommended. I'd certainly return here if on business.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear Jimmyleam Thank you so much for staying in our hotel and the nice review! Best Regards John M Rusterholz, Manager

"Christmas-time in Zurich is great!"

5
09/01/2018

Modern clean hotel. Rooms, beds, bathroom, and space - all nice and well thought out. Location is only 10 min walk to main train station, 2 min. to tram stop and perfectly centered to walk literally everywhere including the charming Christmas markets. Reception was helpful and friendly. Breakfast was better than most on our trip. Would stay there again without hesitation.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear Monoli646 Thank you so much for staying in our hotel and your very nice review! We wish you a very nice 2018. Best regards, John M Rusterholz

"Great Walkable Location"

4
19/12/2017

At a recent stay for business I found this hotel to be in walking distrance of most everything I needed. The Christmas Market was down the street and many restaurants surrounded the property. My room was very comfortable with ample space and updated furnishings. The morning breakfast was full of options like fresh bread, cheeses, eggs, cereal and juice. I would stay there again if the opportunity arose.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear Mike E, Buffalo, New York Thank you so much for staying in our Hotel and the nice review - we home to welcome you again one day! Best Regards John M Rusterholz

"very comfortable and great location"

5
03/11/2017

My wife and I really like this hotel. We were very good assisted by the Chef reception PANAYOTIS BALTSIAKIS, we would like to thank you to provide us the best in Zurich. We really recommend this hotel. Everything is new in the room. The breakfast is very good. I intend to come back. The location is perfect, there are a lot of restaurants nearby and it is about 7 minutes walk from Main Train statin Zurich HB.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear josefrenandez Thank you so much for staying in our hotel and this lovely comment you wrote! My team and I do appreciate you feedback a lot especially also the comments on the breakfast! Best Regards John m Rusterholz Manager

"Very nice hotel in the middle of Zurich"

5
28/10/2017

We stayed 1 night at Best Western Zuercherhof. It's centrally located and you can walk to most parts of the city without issues. The rooms were large and comfortable. The hotel restaurant was excellent and the breakfast was outstanding. LOCATION/FACILITIES: The location is excellent and located right in the middle of Zurich. Easy walking distance to attractions around the city. Although very small, I like how the hotel kept a traditional old-style elevator as it's pretty cool. ROOMS: The rooms are large, comfortable, and clean. We did hear some street noise/people during our stay but it wasn't too bad. Note that there is no air conditioning. STAFF: The staff were friendly and professional. No complaints. FOOD: We had dinner and breakfast at the hotel restaurant and the service, food, and variety are excellent. The breakfast is especially impressive with a large buffet selection and eggs to order.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear Jon L. Thank you so much for staying and dining in our hotel. My team and I did like your feedback a lot. Especially that you have noticed what a lovely selection we have for breakfast! We do hope to welcome you soon again in our Zurcherhof. John M Rusterholz, Manager

"Good hotel in good location"

4
01/10/2017

We stayed 2 nights at this hotel. The hotel is on a pretty quiet street and we had no trouble with noise. There is no air conditioning at the hotel but they did supply a large fan which at least circulated air. We had a room at the top floor of the hotel which also had a roof top patio which was wonderful. The rooms are a good size and clean. It's a short walk to all the attractions. Definitely a good pick.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear Islandg1rl Thank you for staying with us and the nice review! WE do appreciate this a lot! Best Regards John M Rusterholz, Manager

"Enjoyed my stay"

4
27/09/2017

Enjoyed my overnight stay here. About 10min walk from Zurich HB train station. Abour 20mins shuttle to airport ( cost 35 CHF for 2). As may have mentioned, no ac but it was cold anyway and they provide fans so that was okay, the free drinks at the fridge made up for the ac for me anyway. Bathroom fits two. Urban room is nice and spacious. Nice modern look. Views are nice, well my wife and I liked it anyway. Nice big windows, privacy curtain is nice and thick. Solid breakfast, eggs at request. Staff excellent. My only gripe is that there was no elevator or at least I did not see it.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear mj z Thank you so much for staying with us - we do appreciate also your nice reviews. Just to let you know there is an elevator - as small one but there is one :) next to the staircase - just in case u visit again :) Best Regards John M Rusterholz Manager

"Word Of Caution..."

4
15/09/2017

So I'm rating this hotel high because the staff were very helpful and the room / bathroom was well appointed, BUT they don't have A/C, which is fine if one is in a mountain town, but having the windows open in a metropolitan city with folks walking around / making noise at all hours is just obnoxious.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear JCW703 Thanks for staying with us - and your nice review. Unfortunately we do not have A/C as you have noted correctly. My staff was very excited that you loved their service! Thank you so much! Best Regards John M Rusterholz, Manager

"Standard Room"

4
11/09/2017

The Standard Room for our 2 night stay was absolutely fine - clean and functional, minimal external noise at night. Friendly staff too. We arrived early, no charge for storing our bags. Breakfasts were excellent in a room full of character.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear Graham-Melb Thank you for staying with us - and especially the breakfast comments. WE make a lot of effort that our guests can start the day well! Best Reagrds John M Rusterholz

"Prime choice!"

5
04/09/2017

I stayed here two nights and was impressed on all counts. Excellent value in the Zurich market. Good location in heart of old town and easy walk from train station. Good wifi signal. Many nice small touches such as free water and soda in the mini fridge. Staff was extremely friendly and helpful.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear John W Thank you so much for staying with us! We do appreciate you nice lovely review! Best Reagrds John M Rusterholz

"Very good hotel"

4
03/09/2017

I travelled to Zürich at 20 Aug for 3 days and I stayed in this hotel. The hotel was very clean and had very good atmosfer. The hotel staff was polite and well-behaved. Also breakfast was high quality and delicious. I am really satisfied for choosing Best western plus hotel.

"Conveniently located hotel at reasonable prices"

4
03/09/2017

This hotel was ideal for me travelling alone en route from Switzerland to Germany. It is in the heart of the old town and a short stroll takes you to lots of eateries in a very vibrant part of town. My single room was admittedly small but it had everything I required, tea and coffee in the room, TV, a modernised bathroom with walk-in shower. It also had a balcony with chairs and a table. I was very impressed by the variety on offer at breakfast including honeycomb, prosecco, lots of yoghurts, many different cereals, cheeses, hams; I also liked the system where you write on a piece of paper your requests for cooked eggs, and ingredients for omelettes, everything is cooked to order and arrives piping hot, better than food sitting in containers for ages. Special thanks to Dora at reception who was so polite, charming and attentive.

"Nice and comfortable but..."

4
02/09/2017

I visited the Hotel on a one night business trip. Situated centrally, it's about a 10 minute walk from the main Zurich Station. The Hotel staff are warm and welcoming and only too pleased to help. The room, a single one, was clean and very small but contained everything I needed and the although more like a ships cabin, it suited me fine and I had a very comfortable stay. Now I know that this is not the Hotels fault and I wasn't going to mention it, but feel I have to particularly if you have children travelling with you. The Hotel, pleasant enough by Day is in a very busy centre at night for 'sex workers' and it's almost impossible to reach the hotel after 9pm without being frequently accosted. The breakfast Is not the most impressive and the feel of the Hotel loses its appeal with the welcome soon disappearing once you are there. I won't be staying at the Hotel again but it's by no means the worst Hotel I have stayed in.

"Confort room"

3
25/08/2017

The hotel, despite being in a street with some pubs and some prostitution, is very quite. During the night I never heard any noise in the street or at the hotel. Big rooms. Comfortable bed. Excelent shower Parking available under previous reservation Nice breakfast included on room rate Located in central Zurich

"Good"

4
01/08/2017

Located in old town Modern rooms with ultra modern amenities. Very well maintained place. Rooms with large windows, provided us fans on request as it was summer. Complimentary drinks in room fridge. And drinking water bottles, sparkling and still at the reception fridge. Lots of convenient breakfast options as early bf on request a day prior, bf on go, etc if you have an early flight. Very close to the bustling city centre and a tram / bus can take you quite close to the boat station. Indian restaurant kormasutra and many Italian restaurants closeby. Good staff.

"Centrally located near historic district"

3
24/07/2017

Very clean hotel with decent sized rooms, nice bath towels, fridge, and coffee maker. Excellent service at the reception desk. Hotel is near a small grocery store and the historic district. Main attractions are a short walk from the hotel. Parking is available for a fee behind the hotel. Unfortunately, there are only about 6 spots, so getting there early is worthwhile. Breakfast, served in the hotel restaurant was adequate and guests could order an omelette. The hotel offers complimentary water in the reception area. There is no AC, so we asked for a fan which helped to some degree but the temperatures were in the high 80s while we were there and a fan cannot really help a hot, stuffy room. The shower was quite small and there was no fan in the bathroom. I would stay at this hotel when it is cooler or if you are not bothered by heat and humidity. If the hotel had AC, I would probably rate this a 4 rather than 3.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear DonnaCH Thank you for visiting our hotel and the very nice comments. I can agree on all mentioned points and I am thankful that some guest also write comments like you. Yes we had a very hot summer so far and sometimes it can get quiet hot in the rooms. We know a fan is not the perfect solution - but at least it helped a bit! Once again thank you! Best Regards John Rusterholz

"Centrally-Located, But The Noise And The Heat Kill It"

3
15/07/2017

This hotel is located very close to the Zurich central station, Limmatquai and a whole bunch of nice restaurants. Its location would have been ideal except for the noise from the street below. That noise could have been minimized by closing the room-windows, except you can't do that because the room gets hot as there is no AC and the puny table-fan that they provide instead is not at all sufficient. This and the so-so breakfast make me rate this hotel low. Otherwise the staff is very helpful and courteous. The main attractions in Zurich are a short walk away from this hotel. There is also plenty of choice available nearby for eating out. But for the noise, the heat and the breakfast, this would have been a nice hotel. What a pity.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
daer rmathew Thank you for visiting our hotel and your comments. I do agree on the heat issue - it is the hottest summer since many years - and it is not common to have a A/C in mid range hotels. However we are having a look at this problem. in regards to the breakfast if would like to know more; What you consider so-so? Pls make me a email and tell me what you were missing? we do serve from salmon to cold cuts - a big variety of cheese, cereals etc... and also egg dishes you can order. Coffee, tea, juices, sparkling wine etc... Best Regards John M Rusterholz

"Good hotel, great location"

4
14/07/2017

This is a good boutique kind of hotel. Very conveniently located in Old Town Zurich. The train station, food, shopping, tours are all walking distance. Front desk was also very helpful and they gave us good suggestions. We went with our son who was 11 months and they were very helpful with heating or preparing his food, etc.

"Great place to stay in Zurich!"

5
11/07/2017

This is the best location - close to the train station and everything else. OK - there is no AC, but many hotels in Europe do not have AC - if this is an issue go somewhere else. The hotel offers a fan and I have been in very expensive hotels in Europe that didn't even do that. We were there during the heat wave too - so we went swimming in the lake! The staff was so helpful on the places to go and gave us extra large towels to use. They offer the best breakfast I have had included in a room. You can order omelettes and there is a variety of other options available. Also, we were offered an express breakfast on the day we had to leave early to catch a flight home. The hotel offers complimentary drinks in the mini bar! And the rooms are quite nice - sleek and chic.

"Bad Experience"

1
09/07/2017

My wife checked into the Best Western Plus Hotel Zuercherhof on July 9. The room was without air conditioning and stifling hot. It would have been impossible to sleep. So we told the clerk that we could not stay in the room and would need to find other lodgings. But she insisted on charging us for the room. This, I believe, was unreasonable and not the practice of a quality hotel. I would caution anyone from booking this hotel.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
dear brlinville Thank you so much for your comments. Not only your room has no a/c - all rooms have no a/c. We also do not advertise or list a/c as amenities on our homepage or on any OTA. We provide for all rooms a fan (i do understand it is not the same as a/c) to ease this exceptional hot summer night. They say it is the hottest summer since 138 years. I do not know it what business your are in - howver we can not just wave your room charge - due to fact that there is no a/c - but i am sure you do understand this. I hope you liked the other features in our hotel - free minibar, free water in the lobby, fruits etc... Once again - thank your for your review! John M Rusterholz Manager

"no Air conditioner & small room"

2
09/07/2017

It is so unusual to see the hotel has no Air Conditioner in the room although the fan was provided but it was not helpful at all just blow the hot air in the room. The windows can be opened but the winter curtains block the fresh air from outside. The toilet is so small and no shampoo but conditioner. At night if you open the windows, it is quite noisy outside. Don't recommend for a couple or honeymoon because there are twins beds instead of one big bed. Breakfast is simple but nice and the hotel is in the good location. Not recommended in this weather for sure.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
dear alice c Thank you so much for your comments. Not only your room has no a/c - all rooms have no a/c. We also do not advertise or list a/c as amenities on our homepage or on any OTA. Sure your are right the fan has not the same inpact as a a/c however it helps to ease this exceptional hot summer nights. They say it is the hottest summer since 138 years. We do not have winter curtains - they are just made to "darken" the room - some guests like this also in summer. Yes the bathrooms are small this is due to the construction of the house. Ofcource we do provide shampoo - this you find in the wall mounted dispenser in the shower. The conditioner is - as you have noticed - a small bottle like the body lotion - next to the other amenities above the basin. As a hotel in the city center of zurich - yes it is possible that it is noisy outside - but this is in all city center hotels like this and not unique to our propoerty. And lasz but not least - sure we have rooms with a big bed (queensize) depends on what you book. Thanks for you lovely remarks on our breakfast and the location! Best Regards John M Rusterholz Manager

"Excellent Stay"

5
07/07/2017

Excellent Everything! Easy walk to/from train station and attractions. Room was very comfortable and quaint. Breakfast was awesome...although you had to specifically request eggs (which is common in Europe). The coffee was so good we looked into buying the same type of machine ourselves.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear LMWlovestotravel Thank you so much for your nice review! John M Rusterholz

"HOT - NO AIR CONDITIONING"

3
07/07/2017

This small hotel has v. small rooms and bathrooms, clean, very good reception staff, but . no air conditioning. Very noisy if windows are open....overlooks street. Woken at 7 am every morning by bells pealing nearby. . A plus is that it's close to the Rail Stn. Within walking distance - a little uphill. . Lady serving breakfast is very unfriendly, brusque & unhelpful. We were 3 ladies and not told/offered eggs etc until 3rd day. . As well run as any small hotel overall, but lack of air con in summer with heavy duvet very uncomfortable. .

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
dear prust2016 Thank you so much for your comments. Yes our hotel has no a/c at all - however we also do not advertise or list a/c as amenity on our homepage or on any OTA. We do know the fan provided has not the same inpact as a a/c however it helps to ease this exceptional hot summer nights. They say it is the hottest summer since 138 years. As a hotel in the city center of zurich - yes it is possible that it is noisy outside - but this is in all city center hotels like this and not unique to our property. The bells are from the nearby church. I am sorry to hear that you were not happy with our lady serving breakfast - i will make a follow up on this issue! Once again thank your for your comments! John M Rusterholz Best Regards John M Rusterholz Manager

"NO AIR CON"

3
06/07/2017

Nice room but did not want to come back to a stuffy room with no aircon on a business trip on a super hot day in july! There is a small fan and window doors open but that's not going to cut it. Paid for single but bed is a double. Bathroom looks new.

"Nice Hotel"

5
03/07/2017

My first destination for visit Switzerland was Zurich and the first hotel I stayed was Best Western Plus Hotel. It was very close to Zurich bahnhoff (only five or seven minutes) and also to old city center. Breakfast was included and the coffee was delicious. My room that I stayed was very cute and had a lot of small details that made my stay more comfortable.The only negative thing that I can say is the room had no A/C but I think in Switzerland air conditioning is not routine especially for mid range hotels. There are fans instead.

"Good rooms but NO A.C. "

3
03/07/2017

Well v nice rooms. V nicely located approx 10 mins from the main shopping area . But it was 25 degrees and no A.C. in the hotel. Can you believe it ? V v bad policy apparently the staff can't do anything as he said the hotel does not have this facility.

"Stay Away"

2
30/06/2017

I booked for 3 nights in this hotel, the only reason I checked out on the spot, due to there was no air conditioning provided, as it was 38 degree that day. I am just doubt with the air conditioning issue, it should be installed due to the summer is really hot in Zurich. The lift was so so so small, it can only fit one big man.

"Clean & convenient"

4
29/06/2017

We stayed for 2 nights in June. Location - Convenient for the main train station, about 10 mins walk away, and for the Museum and river boat trips. Adjacent streets in the old town have numerous shops, bars & restaurants easily accessible. Room - Lovely size (a large double and small single bed) Very clean and modern. Good and large shower. Unfortunately no air conditioning so it got very warm. An efficient fan was provided but the room was still warm, necessitating opening windows and the consequent noise from the street. We had a 3rd floor room above the reception area. Rooms at the back may be quieter. Food - We didn't eat in the restaurant, hotel guests benefit from a 20% discount on food prices, useful in such an expensive city! Breakfast was OK but not exciting. Free bottled water offered at all times in reception, great during the hot spell. Staff - Check in staff were lovely, helpful and cheery. The breakfast lady warmed up after the first day! A general note - there were half a dozen "ladies of the night" on the street corner adjacent to the hotel every evening we were there. As a couple we had no problem but my husband was approached when on his own. They were non threatening.

"Good location"

3
27/06/2017

Well located hotel with friendly staff, the breakfasts were average, the ladies could be a little more friendlier though... No aircons in the rooms, so it's very very hot! The fans help to a certain extent, they should consider installing aircons. Decent sized rooms and bathrooms. Walking distance to train station and the shopping area.

"Convenient"

4
12/06/2017

Our room (408) was small but perfect for 3 nights. Small bathroom, modern, spotlessly clean, good water pressure. We did have some noisy revellers outside below us unfortunately. The breakfasts were very good with fruit, cheeses, cold meat and a choice of egg including omelettes with any filling.

"Excellent choice!"

5
10/06/2017

Great location, very comfortable rooms and wonderful staff! Highly recommended stay! The restaurant next door was excellent for dinner as well and comes with a 20% discount when you start at the hotel.

"Excellent hotel to stay in"

5
31/05/2017

If looking for an affordable hotel that is clean and comfortable this is it. Best Western Plus is a standard of hotel service. We a Ways look for hotels that include breakfast and this one delivered. This was not your standard pastries and coffee. They would also cook eggs a few ways, and you could get bacon and ham with it. Pastries, bread, yoghurts toppings and fruits were also available. This was served at the attached restaurant, so no need to go outside if raining.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear Patricia T Thanky you so much for your nice review and staying at our Hotel! We hope you had a great time in Zurich! Best Regards John M Rusterholz

"Fair"

4
16/05/2017

Hotel in the city center, walking distance from the main train station. Reasonably priced, especially in a very expensive city like Zurich, clean, excellent wi-fi. Room is small but nice and tidy, comfortable bed and a very small toilet. All pretty cramped but job done i would say.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear ngl_stagno Thank you so much for staying at our nice property and your good review and coments! Have a great week! John M Rusterholz General Manager

"Excellent Staff and Location"

5
11/04/2017

I was at this hotel for 2 nights. The staff are very pleasant, courteous and helpful. The rooms are small but very efficient and well appointed with everything one needs for a basic stay. The location is very central in the old town and easy to walk around. I would definitely recommend staying here.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear Georgia S Thank you so much for your kind review and the visit to our hotel! We hope you had great easter days! Best Regards John M Rusterholz Manager

"Charming Best Western Hotel In Zurich!"

5
05/04/2017

Best Western is within Old Town and 5-7 minutes walk from Zurich Main Station which is convenient If you don't have big and heavy luggage. But taxi is outside the Zurich station is available to bring you at the hotel. Staff at the reception was friendly and cheerful. He also helped us with our luggage. Breakfast at the restaurant was good. But the most exciting part of staying at this hotel was trying the raclette at their restaurant!(make sure to make a reservations ahead of time). Our room was clean and cozy. Bed was comfortable and we slept well. There are many nice restaurants and a convenience store nearby. We had free wifi in our room. Location is ideal for solo or couple travelers. We will stay again in this hotel when in Zurich.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear BinLim Thanky you so much for your kind comments and review! We are very excited that you loved our place! Hope you had a great time in Switzerland! Looking forward welcoming you again! John M Rusterholz

"Lovely Place to stay"

5
05/04/2017

Very welcoming and friendly staff, the ambience near the River is wonderful. For traveller's business or leisure a very good recommendation. Herr John Rusterholz is warm and has all on their toes. A definite return visit.....Very clean and easily located.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear scserv Thank you so much for the nice review and the compliments! My team and i were very excited to read your remarks! Hope you return soon! Best Regards John M Rusterholz, Manager

"Well Located, Good WiFi, Excellent Breakfast and Friendly Staff"

5
02/04/2017

This hotel is extremely well located and one straight back from the Oldtown (Altstadt) the restaurant is also very good and you get a discount if you're staying in the hotel. If you want somewhere that is comfortable and close to many of the places your likely to want to go this will take a lot to beat.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear John T Thank you so much for your comments! Hope you will be back! John M Rusterholz Manager

"Central and charming"

4
24/03/2017

I stayed here in September 2016 on a job trip. The hotel is part of the old town, and after a nice walk up a lot of steps, you reach the ETH and the University (our job destination). It is situated close to the Railway station, and to the river. We enjoyed jogging along the river out to the lake shore in the morning, and also the nice breafast when we came back. What I really appreciated was the small balcony that I had in my room, and that the hotel had set in a bottle of wine and the best chocolate ever with a salutation form my husband - upon his request - because it was my birthday. Only minus was a couple of prostitutes on the street corner when we came back from the restaurants in the late evening.

John M R, Manager at Best Western Plus Hotel Zuercherhof, responded to this review
Dear KatinkaEG Thank you so much for your kind review. We loved to read that you ha a great time at the hotel. In regards to the comment on the working girls - I can assure you and to any reader this is one of the safest areas in Zurich and they do not bother our guests. Once again thank you for your comments! John M Rusterholz Manager

"Much better than it looks :)"

4
04/11/2016

From it outside, it doesnt look like much but once you open your bedroom door, you will have a smile on your face. Lovely comfortable bed and spacious room. As much as i wanted to sleep with the windows open, the church bells will drive you nuts so dont do that to yourself. Your first 6 drinks in your mini bar are free (includes water, soda and a beer) which definitely classifies as a perk. But remember to check your bar when you checkin as i only had 3 (sad face) Bear in mind, that the restaurant leads into the foyer and they love a fondue/raclette grill which means that the foyer smells a bit like off cheese throughout the evening but doesnt permeat into your bedroom so dont worry. Definitely worth the money and the location is great. Its only a 20 minute walk to the ferry terminal and 10 mins in either direction to the museums. Its also only 8 mins from the Central Station and the tram to the airport is just around the corner. There is a supermarket nearby called Coop (its on the bridge when you walk over from the Central Station), so its ideal to go buy some cheaper food as Zurich is extortionately expensive.

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear Karolina S. Thank you so much for your nice review! John M Rusterholz Manager

"A hidden gem"

4
29/10/2016

Stayed here one night before heading to Lucerne with my wife and friends- the staff was super cordial and attentive - but I was a little concerned because the lobby looked very pedestrian. Got up to our room and was shocked in a very pleasant way. Virtually everything was new - including the bathroom fixtures. If quarters in the bathroom were a little cramped it was offset by GREAT design work. Typical Swiss- a place for everything and everything in its place. Would stay here again in a heartbeat ??

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear jdaley02 Thank you so much for this very kind review! We do appreciate this a lot. We hope you enjoyed Lucern as well! Best Regards John M Rusterholz Manager

"Great location, great price, GREAT Service"

5
23/10/2016

We arrived into Zurich on a sleeper train around 8am, and wanted to drop luggage off prior to check-in. Front desk staff were very accommodating with allowing us to leave it with them so we could tour around Zurich for the day. On check-in, the desk agent advised us of the free breakfast starting at 7am, to which I replied that we would actually be leaving the hotel for a day-trip on the Bernina Express and would be out well before the breakfast started. He then offered and provided a bag lunch for my wife and I to take with us the next day. Very impressed with this! Room was on the 3rd floor, a corner room which was really spacious given our experiences thus far with hotel rooms in Europe. Free beverages in the minifridge, bed was comfortable, shower was great the next morning (bathroom was on the tight side, but still very functional.) and enough power outlets available (including one that stayed on permanently without the key in the master switch) to charge devices while you're out. We stayed in October, so did not need any air conditioning, which the hotel lacks, but made up for with fans in the room. Breakfast on the departure morning was very adequate, but the dining room it's served in is quite dark. Given it's not just for breakfast, one can understand that. If I'm ever back in Zurich, will definitely stay again.

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Sehr geehrte/r Joncalon Herzlichen Dank für Ihren Besuch bei uns und Ihre Anmerkungen. Es freut uns natürlich sehr, dass Sie von unserem Produkt, unsere Dienstleistung und besonders von unseren Mitarbeitern begeistert waren. Wir hoffen sehr Sie wieder einmal bei uns begrüssen zu dürfen. Ich bedanke mich nochmals für Ihre Review. John M Rusterholz

"Great Location "

4
16/10/2016

Close to the main train station, old town Zurich, and river. Staff very helpful and friendly. Room was very comfortable with a nice size bathroom. Breakfast was very good. Had dinner in the restaurant as we wanted authentic Swiss cuisine and it did not disappoint. It was busy on a Saturday night, and not all the diners were tourists; that's a good sign.

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Sehr geehrte Lynette P Herzlichen Dank für Ihren Besuch bei uns im Hotel und im Restaurant und natürlich für Ihre Anmerkungen. Es freut uns natürlich sehr, dass Sie von unserem Produkt, unsere Dienstleistung und besonders von unseren Mitarbeitern begeistert waren. Wir hoffen sehr Sie wieder einmal bei uns begrüssen zu dürfen. Ich bedanke mich nochmals für Ihre Review. John M Rusterholz

"Excellent stay-9 Sep.16"

4
10/10/2016

This Hotel was a great location, relatively close to lake A special shout out for the extremely warm and co-operative staff. Breakfast was limited but nice with a daily provision of apples at lobby and a minibar (completely free; included bottled water as well) All in all highly recommended The only thing we missed on was the fondue because the restaurant shut down at 10.

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Sehr geehrte/r vishnu g Herzlichen Dank für Ihren Besuch bei uns und Ihre Anmerkungen. Es freut uns natürlich sehr, dass Sie von unserem Produkt, unsere Dienstleistung, dem Frühtsück und besonders von unseren Mitarbeitern begeistert waren. Wir hoffen sehr Sie wieder einmal bei uns begrüssen zu dürfen. Ich bedanke mich nochmals für Ihre Review. John M Rusterholz

"Terrific Location"

5
09/10/2016

We stayed two nights in Zurich and this was an excellent choice. The hotel was clean and very comfortable. It was an easy walk to the train station, shopping, and restaurants. It was a wonderful jumping-off point for the rest of our vacation in Alsace.

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Sehr geehrte Cheri R Herzlichen Dank für Ihren Besuch bei uns und Ihre Anmerkungen. Es freut uns natürlich sehr, dass Sie von unserem Produkt, unsere Dienstleistung und besonders von unseren Mitarbeitern begeistert waren. Wir hoffen sehr Sie wieder einmal bei uns begrüssen zu dürfen. Ich bedanke mich nochmals für Ihre Review. John M Rusterholz

"A great one week stay"

5
23/09/2016

I stayed here as a solo traveler while staying in Zurich for a week. My room was clean and comfortable, and a great deal for this city. If you are traveling alone, I recommend the single room. The room had all sorts of little things packed into it that I often don't find in fancier hotels- such as it had an outlet next to the bed for phone charging, plenty of counter space to set things on in the bathroom, fridge, teapot, shelf with an outlet next to the full length mirror, little balcony, storage corner for suitcase. The 6 included drinks in the minibar were a perk and the included breakfast was great and a good value since food is expensive in Switzerland. The breakfast staff was very nice and helpful and provided better service than most restaurants I went to in Switzerland. The front desk staff were very nice and the 1300 check in time was nice to be able to get in my room earlier than usual after the transatlantic flight. I found the location to be great- easy walk to the train station, bus station (where day tours met), many restaurants, and sights so it saved time and money from having to ride the streetcar many places. As a female traveling alone, I felt safe here. I know some of the other reviews mentioned the "ladies" working outside- while I saw a few outside, it was not bothersome at all and I've seen much worse in downtown areas in Paris or eastern Europe.

"Nice hotel in the old town of Zurich"

5
23/09/2016

This newly renovated Best Western hotel was a pleasant surprise upon arrival after a long day of travel. Friendly staff, nice restaurant, right in the heart of old town district. No air conditioning, but just open the windows and feel the nice cool clean air of Zurich Switzerland. A short walk from the train station. My wife and I will definitely stay at this hotel again when we return to Zurich.

"Perfect Spot to see Zurich!"

5
15/09/2016

We stayed only one night, but arrived into Zurich very early in the morning. They were able to get us into our room at 11:30am. It's a very comfortable, clean room! Don't bother complaining about the temperature. If it's warm out it will be a little warm in your room as none of these (or very few) hotels will have air conditioning, however, we had 2 fantastic stainless steel fans that kept us very comfortable in very unseasonably warm weather. The location is perfect!! We could walk and see all the sights and still be able to "stop into" our room to change clothes, drop off bags, etc. We had a wonderful stay and would highly recommend this hotel!

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear NancyD Thank you su much for your kind review. It is so nice that you liked our hotel but also "our" city of zurich. Once again Thank you John M Rusterholz Manager

"Doesn't have cooler"

5
05/09/2016

Very kind and gentle staff at the front desk. Very fast Wifi. It doesn't have cooler (Air conditioner to get cooler). Usually it's very mild in Zurich but it's a little hard to sleep well because of hot temperature around 30 C when I was there. They prepare the fan for cooling though.

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear Nobutaka Thanky you for your kind feedback. Best Regards John M Rusterholz Manager

"Really great hotel with poor location"

3
04/09/2016

We spent 2 nights here recently. This hotel is clean and safe and very comfortable. Bed and pillows were clean and appeared to be new! The staff, particularly EVERYONE at the front desk are friendly, knowledgeable; warm and welcoming. The breakfast buffet was average but good. Across from our room was a tall building that sold books on many floors. It was closed at night. Between the hotel and that building is a pedestrian walkway that goes down to a much louder street and we could hear that till bout 2 am, unfortunately. This of course is not the hotels fault but tourists should know about it. They should also know that on that street and on the front corner across from the hotel on 3 sides are prostitutes ALL NIGHT LONG! They and their 'customers' can be loud and raucous and sometimes it seems the women were plying their trade directly behind the hotel, where there is a little patio and garage belonging to the next property. UGH! Again, this is not the Best Western's fault but if I was travelling with my kids, I would NOT want to suddenly discover this! (I wish more people had noted this on Trip Advisor in the past so we would not have been caught off guard.) Sunday morning brought something wonderful! The sounds of the church bell from 1 block away. It rang and rang and rang and echoed out and down the hill to and across the river Limmett. Oh, it was so very nice! And at the same time, it other churches in Zurich began ringing their bells as well. Loud but so melodic and so very lovely. I supposed though that some tourists might not like to wake up to that so again, I am just saying it here to let other people know. Let me say again that this was a really great hotel. Outside influences (as mentioned above) that are out of the hotel's control make choosing it something I would hesitate about should I return to Zurich.

John M R, Geschäftsführer at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear TRueCanucks Thank you for your nice review on our hotel. We do appreaciate your comments. Sure since we are in the city center (especially in the old part of the town) you could hear noise form louder streets. This has happend to me as well in many hotels in canada - however this is the city center. Your remarks in regards to the few prostitues are obviousely true. However as already mentioned by you - this is beyoned our controll and.. juust to clarify - they are not out all night.. Furthermore I can assure you that the ladies are NOT plying their trade directly behind the hotel, where there is a little patio and garage. This are is secured with a gate and cameras. The area is very safe! Best Regards John M Rusterholz The importantn

"Good"

4
02/09/2016

Really good hotel. Although, only stay for 1 night very clean, friendly staff, rooms on small side but comfortable. Excellent location. Good Breakfast unfortunately no hot food vegans other than continental.

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear Muk 64 Thank you for your kind review! We do appreaciate that you liked our clean and comfortabel rooms an the friendly staff! What you think we should add for breakfast: gm (at) zurcherhof (dot) ch Best Regards John M Rusterholz

"Nice hotel, but far too hot"

3
29/08/2016

This hotel is in a great location, within walking distance of the train station, Limmat River, loads of restaurants and shops, and Lake Zurich. We were very happy with the location. The room was also very clean with modern furnishings. We also found the staff to be very friendly and kind. However, we found our stay absolutely unbearable due to the lack of air conditioning/any type of air ventilation in the building. We stayed in late-August and the temperature outside was approx 31-33 degrees C (which is about 90F). There is no ventilation system in the building at all, so our room was stifling hot! The windows opened up a few inches, but there was absolutely no breeze so the room was actually warmer than being outside. It was beyond uncomfortable. The hotel did provide a small desk fan, but that only blew the hot air around. I actually purchased some Swiss chocolate and had it in the room for a few hours while we were out -- and when we returned all of the chocolate had completely melted just from being in the heat of the room!! We could not sleep in this heat, so after the second night we actually had to check out and booked a new hotel with air conditioning. The hotel should seriously consider installing at least some ceiling fans in the rooms/hallways which might help circulate the air a bit. Paying over $270/night to sleep in a room that is 30C is not reasonable. If our stay was in the autumn or spring we would have been very happy with everything, but given the summer heat I would never recommend staying here during the summer unfortunately.

John M R, Geschäftsführer at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear Beachgirl380 Thank you so much for your kind review on our hotel! I have to apologize that you did not feel comfortable in our hotel due to the heatwave we hade in Zurich. Yes we do not have the a/c as it is standart in many other countries - i take your input in order to review a future renovation of the hotel. On the other hand i was very happy that you found the location great, our rooms clean, the staff very friendly and kind. I still hope you took some fond memories with you from our hotel and zurich. Thanks again for your review! John M Rusterholz Manager

"Nice hotel"

5
18/08/2016

This hotel was in a great location with walking distance to main city only suggestion would be don't go walking at night with the family as its located in the res light district. The room itself was modern and spacious with a nice bathroom. Only downfall was the parking was expensive and at a external parking garage.

John M R, Geschäftsführer at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear Luke T Thank you so much for your kind review! Yes unfortunately we do have only 2 Parking spaces and all other cars need to park in a external garage. I can assure you that the location of our hotel is very safe and secure. Thanks again! John M Rusterholz Manager

"Reasonable price, very clean & near everything "

5
08/08/2016

This booking was a last minute change from our previous place closer to the airport where prices are lower. This hotel was the cheapest one we could find and we feel so lucky to have chosen it. Our room like the rest of the hotel was spotless, bed comfortable, and staff very friendly and helpful. Like everyone else says the room was small but perfectly fine for 2 for 2 nights. The additional bonuses were 1. Being so close to everything we wanted to see and do in Zurich 2. The nice breakfast offerings which was included in the price 3. The free mini bar with beer, Coke products and mineral water in the fridge in the room ( you only pay if you want more than what was initially provided) 4. Bottled waters on ice in the lobby. If my travels bring me back to Zurich I would most definitely stay here again.

John M R, Geschäftsführer at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear 603Nancy603 Thank you very much for staying at our property and the nice review you have written. My staff and I do appreciate this feedback a lot. Especially happy we are about the comments on the breakfast - we put a lot of effort in to make it even more nice! Once again - Thank you so much! John M Rusterholz Manager

"a perfect location"

4
04/08/2016

the hotel is in perfect location but has no air condition the rooms are very clean all the rooms are renovated , breakfast is ok staff is helpful shuttle to airport 35euro the hotel is in a very good location but has no condition very clean all the room are renovated

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear rayah t Thank you so much for the nice review! We do appreciate this a lot! John M Rusterholz

"Good friendly hotel"

4
21/07/2016

Came for ironman Switzerland. Stayed in a south facing Solo room for the first few days weather outside was hot the room was hotter! It needs air con as the fridge in the room pumps out heat. Room was small but had lots of clever storage. TV on Wall turns into the room. Room also has a safe and free WiFi. Drinks in fridge are free you only pay if you want the fridge re stocked. Staff are nice and hotel is very clean. The hotel is in a good location not far from the main station or main shopping areas (10 mins walk). I would stay here again.

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear Briyap We do hope you had a nice irionman! Thank you so much for staying in our hotel and the nice comments! WE do appreciate this a lot! We hope that we can welcome you again for the ironman 2017! Best Reagrds John M Rusterholz, Manager

"Handy Location + Good Restaurant"

4
06/07/2016

This hotel has a very handy location to the train station and for walking through the city. Getting to and from the airport via the train with luggage was very easy and took maybe 40 minutes including the train ride and the walking, which is mostly flat with only a small incline at the end of the hotel's street. It's located in Old Town, which has lots of pedestrian-only streets, so exiting the hotel to explore on foot was ideal. We also did two walking loops further afield, and this hotel worked perfectly on those occasions, too. The rooms are nice - modern, tidy, big windows that open, desk fan, refrigerator, and a safe. The bathroom is really nice and seemed newly done - glass-enclosed shower, modern tiling, new sink and fixtures, and reasonably spacious. Breakfast was simple, but nice and in a very pleasant environment. They had bircher (a muesli concoction originating in the city - yum! - a must try) and a lot of local cheeses + hard-boiled eggs, breads, and other cereals. Tasty and filling enough to last the morning. Coffee was from a self-service machine that uses pods, which was actually quite good. One thing I wish I had realized is that the hotel is in what we heard is the legal red light district of Zurich. I read reviews of the hotel, but didn't catch this information prior to arrival. So, when the ladies of the evening appeared on the corners opposite the hotel on our first night, it was a surprise. There are a number of lively bars up the street, so there is a steady supply of potential customers and bar noise long into the evening. We had no problem with anyone during our stay and I would still have booked this hotel if I knew in advance and would book again in the future if opportunity arises to visit the city again.

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear TravellinWhirl Thank you so much for the visit in our hotel as well the very long and nice review on your stay at our hotel. My team and I do appreciate this a lot! We love to hear that you would return to our place if you visit zurich again. This is the biggest compliment for us! Thank you so much John M Rusterholz, General Manager

"Festival of Festivals"

4
04/07/2016

Location is very convenient to train and old city. Staff was fabulous! Breakfast was very good with nice selection of local tradition and American standards. Only downside was third-person bed(roll out) was not very comfortable. But that was for my son, so he had to deal with it. Wife and I were just fine. Happened to hit Saturday of the Zuri Fascht, a festival held every 3 years. What a FANTASTIC treat!! Mark your calendar for the first weekend of July 2019!

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear Joe Thank you very much for your visit at our hotel as well as the very nice review. Ww specially appreciate your comment on the breakfast! Once again a big thank you! John M Rusterholz, Manager

"In the Middle of Old Town Zurich"

5
04/07/2016

Thoroughly enjoyed this hotel! On a 17 day trip in Europe, our previous location was an Airbnb, in Paris, it was ok, but really couldn't wait to get out of that place. Arrived in Zurich and checked into our room and I couldn't have been happier! Completed renovated, modern, with an excellent shower! The rooms are small (there were 3 of us) the hotel managed to created lots of space with the modern furnishings and cabinetry. We never felt cramped. Best of all, the bed was very comfortable, all amenities were available, great shower, breakfast in the morning, super friendly staff, everything was clean and fresh. I didn't want to leave!

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear HappyTails2002 My Team and I would like to take the opportunity to say thank your for your very nice and kind review. We do appreciate that a lot! Best Regards John M Rusterholz, Manager

"Great location and fantastic staff!"

5
29/06/2016

This hotel was located in a convenient location. We had an easy walk from the train station and, once settled, had a great starting point to explore the old town. The staff at this hotel went out of their way to provide excellent service. The room was modern, clean and comfortable. The breakfast was excellent and included different types of cheese, breads and eggs. I highly recommend this hotel and would definitely stay at this property again!

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear Mamdeedee Thank you so much for visiting our hotel and the kind review here on tripdavisor. My team and I do appreciate this feedback a lot since we put in so much effort to make our guest feel good at our hotel. We also hope you have enjoyed our nice city of zurich! Best Regards John M Rusterholz, Manager

"Best Westernish"

5
28/06/2016

Best Western properties always standout. Very convenient location, fast check-in and check-out, nice lobby, very professional reception staff, rooms: amply decorated and furnished, and good variety in the breakfast. Overall, a very nice experience..

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear AsimZafar Thank you so much for visiting our hotel and your kind review. We do appreciate that you have recognized all the efforts we made! Best Regards John M Rusterholz

"Not Worth the money"

3
22/06/2016

It was very hard to locate the hotel. I was there with my family for 1 night and we had book 2 rooms, but were given different type of rooms. One room was really small. Also, no fans and A.C in the rooms. It was too hot and when we asked for table fans, they said that they are out of stock. During the billing they gave us some discount but that doesnt justify the mistake and inconvenience. The breakfast was okayish. Nothing for Vegetarians but they gave us hot milk on demand.

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear Ghazalgoyal First i would like to apologize that we could not satisfy you completle. Please allow me to comment on your remarks; We are very central located and very easy to find - pls can you give me more details where you faced difficulties to locate our property. Yes all rooms have a differnet size (no double romms are the same) - this is due to the construction of the buliding in 1959. Correct there is no A.C. however we do provide as standart set up in all rooms standing/table fans. For what specific vegetarian dishes you r looking for? Looking forward receiving an email from you. Once again thank you for your valuable comments! Best Regards, JOhn M Rusterholz, Manager

"great location"

5
12/06/2016

the hotel is in a great position to explore the city and surrounding area , a few minutes walk from the train station and from the lake , the staff were excellent very helpful helping us get around the city. the room was very clean and comfortable , a great place to stay we will be returning

John M R, Geschäftsführer at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear gary p Thank you so much for staying with us and the nice comments. My team and i do appreciate this a lot. Hope u also enjoyed zurich! Best Reagrds John M Rusterholz

"Worst hotel i've been to lately"

2
03/06/2016

Apart from being next to the city centre, there's nothing much i can say about it. Wifi very limited, room pretty small, and ow my God, the smell! It seems that they have a sewerage problem, cause it literally stinks in the bathroom. On top of that, I made the stupid mistake of letting the shower and bathroom doors open in the morning, before heading out, so imagine my horror, when entering the room a few hours later...

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear Andra B First off all – i would like to take the opportunity to apologize to you. My team and I were devastated that you did not enjoy your stay with us. Pls allow me to comment on your remarks: Can you send me an email – what do you mean with WIFI is very limited? Your second remark on the smell: I can assure you that we do not have a sewerage problem. I was very surprised to read this. However if you felt like this I apologize again and I hope we can make up for uopon your next visit. If you write me the email pls also mention the room number in order for us to make a proper follow up. Once again – thank you that you have taken the time to write a review and that you liked our location in the city center of Zurich! Best Regard John M Rusterholz, General Manager.

"Great Hotel in a very expensive city"

5
02/06/2016

This hotel has all of the things a visitor to Zurich could want. The location, in the Niederdorf neighborhood, has a big selection of restaurants and pubs within a short and easy walk. The main train station is easily accessible, less than a 10 minutes walk. Also within a short walk is the famous Bahnhofstrasse, excellent for window shopping and strolling, eventually leading to Lake Zurich. We would give the location a 5+. Our room was impeccably clean and well tended. The room had a desk, large flat screen TV and very comfortable bed and chair. Internet service was good. The shower is a bit small by American standards, but not a problem at all. Breakfast, served from 7:00 until 10:00, included several choices. Eggs are made to order. Fresh fruit, breads and cereals, yogurts, cold cuts and cheeses are abundant and served in a very pleasing atmosphere. We could not have asked for a nicer staff. No matter who we spoke to, the attitude was "how can we help?" English is spoken throughout. We could not have been more pleased with the hotel and the location. If you plan to visit other cities, we highly suggest a Swiss Pass which allows unlimited and extensive train, bus, boat and tram passes and museum entrances. We chose an 8 day consecutive pass and traveled to five different cities and enjoyed three lake cruises. Awesome not to have to stop and buy tickets each time we boarded the different types of transportation. Zurich is a very expensive city, but the hotel was well priced and the Swiss pass allowed us to see the most at a relatively reasonable price. Hotel Zuercherhof is the place to stay for business or for pleasure.

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear kerrygirl from PhoenixAz Thank you so much for the time you have taken to write such a nice revie on your visit in the Zurcherhof. My team an i were very excited that you have enjoyed your stay in out nice hotel so much. We do hope you had a safe trip back home and that you will keep our hotel and Zurich in good memory! Best Regards John M Rusterholz, General Manager

"Good location small room"

4
01/06/2016

The hotel is located just at the center very near to the train station. The room is a bit small considering the high price but I guess thats not too bad for zurich standard. The breakfast in included and have standard choices. Wifi is extremely good and high speed wgich is very rare to find in a hotel.

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dera 1sndip Thank you so much for your kind review! We do appreciate your comments ! Hope seeing you again! Best regards John M Rusterholz, General Manager

"ok for Zurich"

4
17/05/2016

The location of the property is excellent. It is situated in the historical center, just 5 minutes away from the main train station. The area is very nice. close to the hotel there are plenty of restaurants and bars. The staff was friendly. The room was not extremely big, but it was ok for a short stay. The bed was comfordable. The breakfast was interesting, but nothing special. I also found very cute the small frog in the bathroom. The room was very clean. The price was quite high for the facilities offered (for example in Greece you may stay with this amount of money in a far better hotel) but in comparison to the rest of the hotels of Zurich the price was quite normal. There was a weird smell at the entrance of the hotel

John M R, Geschäftsführer at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear Ster Z Thank you so much for the nice comments in regards to our hotel! We do apprciate that you noticed our efforts in regards to the cleanliness as well as our friendly staff. We do hope that you will return to Zurich soon. Best Regards John M Rusterholz

"Cute, Clean and Covenient"

4
01/05/2016

Excellent location if you want to experience Old Town. Close to many pubs and restaurants. Staff is very helpful. The facility is clean and quiet. The area is very quaint and this location is within a 15 minute walk to almost everything you would want to see downtown.

John M R, Geschäftsführer at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear Gregory E Thank youso much for commenting on your stay! Yes our location is central - and is used by many locals and tourist as a base in zurich. You can reach nearly everything within 20 "walking" minutes. Thank you so much that you have noticed our efforts in reagrds to cleanliness and our freindly staff! Best Regards - John M Rusterholz

"Convenient, comfy - but expensive"

4
22/04/2016

The hotel is only a few blocks from both the main train station and the Rhine, so it is fairly low-stress to arrive. Take the train from the airport (the ride is about 10 minutes and you can keep your bags with you) and just step off the train into the main square. Cross the street, go over the bridge, walk up the hill a few blocks and you are at the hotel. There is a good hamburger place (The Holy Cow) literally across the street, if you arrive late, cold and tired. The burgers are $10 each, but that is actually about normal for Zurich. (Food is VERY expensive here!!) The Zurich Public Library is one block down from the hotel, and the entire neighborhood is clean, pretty and perfect for walking. The hotel has a nice breakfast with eggs to order, different juices, yogurt, various kinds of toast and plenty of hot tea. Our room was small, but cozy and comfortable. The wifi is strong and free. Zurich is an expensive city and this hotel is expensive, too - but it is convenient, modern, spotlessly clean and quiet. We loved our stay and would come back again.

John M R, Manager at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear Hotel Zürcherhof Guest, dear Tami_Sutcliff Thank you so much for staying in out hotel. Also a big thank you for your nice review on visiting zurich and our hotel. I was very happy to read that you have enjoyed my hometown so much and also our hotel. The compliment on our breakfast made us proud - since we did put in a lot of effort that our guest can start the day witha great breakfast! Once again - Thank you so much for your plus plus review :) John M Rusterholz, GM

"Very good service"

5
27/03/2016

Good location, clean, comfortable, many restaurants around of that hotel, free wifi and good quality, good breakfast. Train station and Supermarket nearby! Very good option for travellers who want visit the city express!

John M R, Leiter Front Office at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear z_letzt Thank you so much for staying with us and the very nice comments you made on our property! Especially the comment on the breakfast made u very hapy - since we put in a lot of effort in this area recently - and to see that guest do appreciate that makes us proud. We are the only 3 star plus hotel weher you can order egg dishes a a la carte! Once again Thank you! Panayotiys Baltsikais, Manager

"Excellent hotel in expensive Zurich"

5
23/03/2016

Very close to the river, in the city center, good position to visit the city by walk and five minutes walking from the main train station. Excellent breakfast, sweet and salt, staff very friendly. I even took a beer from minibar and it was for free Good Wi-Fi Super!!

John M R, Leiter Front Office at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear Bottaz2013 Thank you so much for your kind comments my team and i do appreciate this a lot! Especially that u have mentioned the breakfast made us very proud - we put in so much effort recently and to see that people recognize this is actually very cool !!! We are the only 3 Star hotel weher u can order egg dishes a la carte! Once again thank you for staying with us!! Panayotis Baltsiakis, Manager

"Great Place to Stay"

5
21/03/2016

The Best Western Plus Hotel Zuercherhof in Zurich made this vacation exceptional. The room was large and very modern and comfortable. The bathroom was small but very modern with everything was in perfect condition. The breakfast array was exceptional and delicious. This is a perfect hotel in a perfect location in Zurich. The staff were great. We couldn't be more pleased.

John M R, Leiter Front Office at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear Diane E Thank you very much for your nice comments! We do appreciate this a lot - my team and i were very happy. Specially your comments on the breakfast were very motivating since we put in a lot of effeort in this area recently! We are the only 3 star plus hotel in zürich where you can order egg dishes a l a carte - this make us very proud! Once again thank you! Panayotiy Baltsiakis, Rooms Division

"In the heart of the city"

4
07/03/2016

I had spent two nights at this relatively inexpensive hotel (for Zurich and London anyway) during the last weekend of February. The hotel is extremely close to both the main bus and railway station - less than a 10 minute walk away. You will find a number of restaurants, shops and bars in close proximity to it. The female receptionist who I had encountered on both Saturday and Sunday was incredibly friendly and very helpful in directing me to places of interest and also in assisting me with my luggage prior to my relatively early morning check out. The room itself was compact and was adequate for my needs. If you are a slightly larger or a taller person then it would be preferable if you choose a double room rather than the single room that I was in (Room 100). The room had Ikea type furniture, a sufficiently large enough safe to put my electrical equipment in and a rather powerful shower. The night before I arrived in Zurich I had suffered a minor problem with my back and was in constant pain but after using the shower a free times my back problem significantly improved. The Wi-Fi was quick enough for my needs and the English speaking channels on the television was not only restricted to BBC World news and one or two of the American News channels. I only ate in the restaurant for breakfast. The food on offer was adequate - there were cold meats, boiled eggs, cheeses, bread, croissant, rolls, cereals, fruit, yoghurt etc NB: (1) The whiff of fondue was omnipresent when I first arrived at the hotel just before 20:30 on Friday; (2) The toilets in the restaurant are incredibly clean and for once, I have found toilets that have paper towels next to the door so that one can use them to open the door with; (3) I am a Londoner ( and so I am use to paying high prices) but Zurich is frighteningly expensive; and (4) I would recommend that you take public transportation to and from the airport (6.60 CHF). It is so easy and so economical to get to and from the hotel this way.

John M R, Geschäftsführer at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear moisetcp Thank you so much for your kind and "extensive" review. I am so glad to hear that you were happy with our hotel. Looking forward seeing you again! John M Rusterholz, General Manager

"Very comfy and good hotel"

4
17/02/2016

Spent one weekend in Zurich and found this hotel very comfortable, clean and very close to all amenities. Very good service and staff professional and kind. To highlight also the restaurant for a good fondue and swiss cuisine. Will definitely come back on my next trips to Zurich.

John M R, Geschäftsführer at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear Massimiliano R Grazie Mille..for the very nice comments you made on our hotel. my professional staff and i driving towards guest satisfaction every day. Thank you that you felt we did a great job! Also the comments on the restaurant are appreciated - yeas we do some great swiss food. Once again Thank you so much John M Ruzsterholz, Manager

"Simple but comfortable."

4
26/01/2016

I was there for a business travel, for two nights. I'd say that the hotel is, overall, a bargain, taking into account the prices in Zurich. My room was a single, very small, but also rather comfortable, with a simple but functional style, and very very clean. The breakfast is not overwhelming, but anyway decent. I got a bonus of 5 complimentary drink in my room minibar. The position is quite convenient, being a 5-10 min walk from the central station, and basically in the nice commercial city centre.

John M R, Geschäftsführer at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear EnzoCapone Thank you so much for your kind review. It is very nice for us to hear that our guests like our product. We have put in a lot of effort to make it comfortable. In regards to the breakfast i would like to ask you what was in your opinion missing ? We are the only three star hotel in town which you can order egg dishes for breakfast, we have salmon, sparkling wine, cheese, cold cuts etc... pls make me a email: gm(at)zurcherhof.ch - what shall we add onto it? Once again - thank you for staying with us! John M Rusterholz, General Manager

"Business visit to Zurich"

5
20/12/2015

Stayed at the hotel for three nights W/C 14th Dec. Overall view of the hotel is that it is very modern and although I only used the restaurant for breakfast it was always full and seemed very popular. The hotel is very central to the old town, it's only a ten minute, easy walk from the station and is easy to find. The room I got was a front facing corner room which was very very spacious wth nice decor and an excellent bathroom. The staff were very friendly and helpful. One minor plus point, the room has a euro/British socket outlet, ideal for charging phones etc, the Swiss have their own type of socket outlets. The breakfast buffet was typically European and I suspect they would cook omelettes or eggs to order. Overall very satisfied, not the cheapes of stays but I did book at the last minute and it was competitively priced with others that were available.

John M R, Geschäftsführer at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear Pete F - Thank you so much for your kind and polite review! You made us so happy that u liked our hotel and that you enjoyed staying with us! We wish you to return soon, have a great holiday season and all the best for 2016! Regards John M Rusterholz

"Nice stay central Zurich"

4
18/12/2015

Pleasant staff, clean comfortable modern rooms, great location, good breakfast, well maintained, no problems with access or arriving a little early for room. The hotel is really in the centre of the city so it was very easy to walk everywhere (or take the tram) within minutes. Food was available if required but there are many great places to eat within 2 or 3 minutes walk. Recommended.

John M R, Geschäftsführer at BEST WESTERN PLUS Hotel Zuercherhof, responded to this review
Dear Morgan C - Thank you so much for your kind and polite review! You made us so happy that u liked our hotel and you enjoyed staying with us! We wish you to return soon, have a great holiday season and all the best for 2016! Regards John M Rusterholz

"Comfortable and well-situated"

4
15/12/2015

This is a hotel I would be happy to return to. The staff were helpful at the reception and in the restaurant; at breakfast I found them efficient and quietly attentive occasionally making a suggestion where a choice may have escaped my notice (they guessed correctly in my case). The hotel is well situated for a tourist with the Opera House within walking distance as well as many shops. The main train station is also close by. The room safe was too small for my laptop so that had to stay on the desk (although i wasn't concerned about security at any point). The room was very comfortable and clean

John M R, Geschäftsführer at BEST WESTERN Hotel Zurcherhof, responded to this review
Dear Steephen H - Thank you so much for your kind and polite review! You made us so happy that u liked our hotel and that you enjoyed staying with us! We wish you to return soon, have a great holiday season and all the best for 2016! Regards John M Rusterholz

"Conveinient location but a couple of downsides"

4
18/11/2015

Nice hotel with clean rooms and great shower rooms. Very close to the old town, on a road without much traffic and only a couple of minutes from the main train station. The issues for me were a hot room with no air-con, there was a fan. I did try leaving the window open but had to close it again in the early hours due to the non-stop chattering of the prostitutes on the street only a few metres away. Also not a good place if you don't like the smell of cooked cheese. Their restaurant has a very good reputation for fondue and raclette but these create a distinctive aroma. has

John M R, Geschäftsführer at BEST WESTERN Hotel Zurcherhof, responded to this review
Good Day Thank you so much for your valued input. We are so happy that you liked our place - and mentioned the cleanliness of our hotel. On the other hand - yes sometimes the taste of chesse « takes over » this esepcially in the winter season where the «Whole Town» wants cheese. In regards to the noise you mentioned – we are in a process of working with the government to find a solution. We achived already a minor sucess. Once again Thank you Best Regards John M Rusterholz

"Good well modernised hotel in the the old part of the city"

3
16/11/2015

Well situated , close to the central station and most of the tourist attractions.Rooms small but clean, well modernised and well equipped. Good but expensive parking available nearby. Would recommend this hotel for both business and leisure visitors.

John M R, Geschäftsführer at BEST WESTERN Hotel Zurcherhof, responded to this review
Dear Nigel – Thank you so much for your comments. It was a pleassure having you here at our hotel. We do realy hope you have enjoyed Zurich as well. Best regards from Switzerland John M Rusterholz

"The hotel is in the right position for all you want to do whilst in Zurich"

4
28/10/2015

Our small travel group decided that it was time that we looked beyond Spain, France, Poland and similar countries for short break holidays and head towards Switzerland, hence our recent trip to Zurich. We flew by Easyjet from Gatwick to Zurich Airport, a journey of about one hour fifteen minutes. I had made preliminary enquiries of the hotel to see how you got from the airport to the hotel. There are various methods, one of which is a private taxi organised by the hotel(as a cost).You can take the tram (which takes about 40 minutes) or you can use a taxi or get on the train. We opted for the train. It was all quite straight forward really. As we came out of the airport area, the signs easily led us to the train station where you can buy one way tickets. The fare from the airport to Zurich Main Station is 6.50CHF, whereas a taxi for four would have been somewhere in the region of 60CHF. Finding the right train was equally easy and the journey took some 15 minutes or so, with just three stops, Zurich Main Station being the end of the journey. We came into one of the platforms which are located downstairs under the main station concourse, so you need to get your bearings for the hotel, which is within walking distance. You need to come up onto the ground floor area and head towards the bridge crossing the river Limmat. It is a main trolley bus and tram terminal (ironically where the tram stops from the airport). As you cross over the bridge, if you look up above the sky line of the buildings to your right you will see a very tall pointed spire. That is where the hotel is located. After crossing the bridge you need to turn right along the river's edge and walk for about 300 yards after which you take a left down any of the side roads leading towards the spire.(There is a footbridge going over the river at the point where to turn left inwards towards the spire).This whole area is where the entertainment is to be found and numerous pubs, nightclubs and hotels. Zahringertstrasse where the hotel is situated is the second road in from the quayside road. The overall appearance from the street of the hotel is one of smartness and typical of a Best Western Hotel. The reception area is bright and clean and the member of staff who welcomed us was very friendly and obliging. He actually called us by name before we had even introduced ourselves! Having completed the booking in process which was seamless we went to our rooms on the third floor using the lift. There are stairs leading up to all floors from the main entrance area. Our room was excellent. It was bright, nicely decorated and very clean and a good size. The bed with all its white lined looked very inviting!There was a good sized shower and bathroom.There are tea making facilities in the room and a small bar with complimentary drinks. There is also a safe to keep your valuables secure.The window looked out onto the street below which we had walked along. During our stay, the reception personnel were most helpful and knowledgeable about where to go for restaurants, sightseeing and a host of other requests. The breakfast room is on the ground floor and was a delight to visit. Breakfast was included in our booking. There was a wide selection of foods and cooked breakfast was cooked individually at our request. Most filling! On the last evening, after having spent the whole day up in the mountains(which will be reviewed separately) we decided to eat in, in the restaurant. What a delight! The menu was fulsome with all kinds of dishes. We opted for a "hot stone meal" which is where you cook your own meats on a hot stone on the table in front of you. We had great fun doing that and the evening simply flew by.The staff who served us that evening were most delightful and fully engaged with us throughout the whole evening. There were several other diners and the atmosphere was very "buzzy". All too soon it was time to leave and make our way back to the airport. The booking out was seamless and we walked back to the station and caught a train to the airport. From leaving the hotel and making our way to the station and airport took some 40 minutes. We took the opportunity the evening before of buying our rail tickets from the Office of Tourism located on the concourse. It saved queuing up on the morning of our departure and meant we could go straight to the platform from where our train left . One small point about the hotel which I felt makes this experience "very good", rather than "excellent" is the fact there is no air conditioning in the rooms. The rooms were very warm and there was a need to open the windows to get some air. That allowed in some of the street noise. Not enough to mar the visit by any means, but it is a shame that when the hotel was fitted out(which seemed to me not that long along) they didn't go that extra mile with the air conditioning. Having said all of that, it would not put me off coming back when we return to Zurich (which we intend to do!). The hotel is in the right position for all you want to do whilst in Zurich.

"Excellent location newly renovated"

5
24/10/2015

Visited the city for business for a couple of nights. The hotel is well located and you can walk to more or less everywhere. The train stops are just a couple of blocks away so you can hope on and off with a day pass to more or less anywhere. The hotel is newly renovated and is very clean, quiet and the staff is really friendly and helpful. The room was hot very large but had everything we needed. The bed was comfortable, good room temperature and super quiet. Great big screen tv, with fast free wifi internet. The restaurant is very nice and also renovated. The breakfast offerings at first look poor but everything is there. The variety might not be huge but you got a bit of everything. The restaurant is also very good for dinner. I would certainly recommend it and stay again in my next travel.

"Powerful foul smell from drains in bathroom!"

2
14/10/2015

Hotel is very well situated in Altstadt and very close to main train station Furnishings are modern and comfortable. I had a serious problem with foul smells coming up from the shower drain. This made the bathroom virtually unusable. I complained to the front desk staff who were very helpful and concerned but unable to rectify the situation. I indicated that I thought it was a plumbing problem and not a dirty drain problem but they seemed quite convinced that housekeeping would rectify the situation the new day with a good cleaning. It reoccurred the next day. Review based on a two night stay

"Good location in Zurich"

4
10/10/2015

Stayed in a 3 person room and was very comfortable. Rooms were nice, very modern and large enough. Location is great - right in the heart of Zurich, within walking distance to restaurants, shops, and the train station.

"FIne location"

3
23/09/2015

The hotel is in a fine location , in the old town , near the station. The room was clear and very cosy ,with modern furniture and everything in order . The breakfast was poor and the front desk and the communal spaces spoil the whole image of the hotel.

"Right in the center"

5
16/09/2015

We stayed for a couple of nights in August. The hotel is clean, the service was great, I loved the ambience, the rooms were comfortable and the food was great. We were all more than satisfied! We loved that we were in the middle of downtown Zürich, right in the hub of the city.

"very nice"

5
04/09/2015

Hotel is in a great spot near the train station and plenty of things to do and good food and shopping close. It was a little loud with the partying going on in the area and like many European hotels it is not air conditioned so you must leave the windows open. Hottest day in the history of Switzerland taht night. I would certinaly stay there again but Zurich is a lot like New Your so be prepared for a more city experience than the hills of the country. Nice place and a good staff

"Great location - No AC"

4
02/09/2015

The rooms are very comfortable, clean and organized well. The bathroom is small, but very functional with a great shower. Located in the older part of town. Lots of restaurants within a short walk. Close to river with a great path. Staff is very friendly. Breakfast was included in our rate and was quite satisfying. Price was great. Would stay again, but not in the warmer summer months.

"Clean but loud"

2
28/08/2015

We stayed at this hotel for two nights toward the end of our Switzerland trip. Clean hotel, close to the Bahnhof and the cobble-stoned streets of Zurich (think restaurants, people, history, shopping...) walking distance to Lake Zurich, which is incredible. Restaurant attached to the hotel is known for fondue and has outdoor seating. The hotel staff was also good enough to let us leave a large suitcase with them toward the start or our trip (my husband was in country on business before I arrived) with no extra charge. Rooms are tiny--the shower looks like something that should be in a dollhouse. Still, they're making the most of limited room. The street, though, is a relatively busy one. You'll hear traffic early in the morning. We also realized that it was a working corner--there were hookers right outside of our window for both nights. That might be something to expect in a large city like Zurich, but it caught me a little off guard. We also realized that someone from the hotel was in our room after the room had been cleaned. We had two keys, one of which we left behind (you have to leave a key near the door for the power to work in the room) so that we could keep the fan running and cool off the room. Someone came into the room and reversed the key so that the power would shut down. Needless to say, we weren't happy. Linens are clean, but a bit scratchy. Know that most European hotels, including this one, do not have AC. During the summer, it can get hot at night. Daytime front desk staff was very helpful; nighttime staff seemed like they were just keeping the place afloat. When we asked a question, the standard answer was, "Come back tomorrow morning at 8." Overall, decent (somewhere between 2 and 3 stars). But I think I may have stayed elsewhere in hindsight.