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Best Western Hotel Butterfly, Zermatt

4.5/5  - basé sur 708 notations.
Bodmenstrasse 21, 3920, Zermatt, Switzerland - See map

A hearty welcome from our friendly staff awaits you at the Best Western Hotel Butterfly in this 3-star deluxe hotel in the center of car-free Zermatt. The hotel is in a quiet sunny location, featuring great ambiance and outstanding food and service. Wellness with steam bath, Finnish and Infrared sauna. All rooms with balcony, work desk, wireless LAN, television with CNN®. We are only a two minute walk from central railway and Gornergrat station. A city tax of 2. 50 CHF per person per day included in the room rate.

Best Western

Hotel Butterfly

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Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 710 guest reviews
NOTE ISSUED
Excellent
425
Very Good
236
Average
32
Poor
11
Terrible
6
REFER TO NOTICE
Business Business
8
Couples Couples
366
Family Family
155
Friends getaway Friends getaway
103
Solo travel Solo travel
32
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Exactly what we expected "

3
13/07/2018

Perfect location and better than fair price. I've room with large bed, shower, and tv. Excellent staff and free breakfast. Only downside is no AC but they brought us a fan. I was very happy with this hotel

"Great family retreat"

5
10/07/2018

We have been regular visitors to the Butterfly for the last 15 years - and it only gets better! The staff rank as some of the best we have ever encountered. Nothing is any trouble to them. The refurbished rooms, especially the bathrooms and technology, have brought the hotel right into the 21st century. The New Year's Eve celebrations are always the highlight of our trip, with Frank and Simone the most welcoming and attentive hosts.

"Nice place to stay in Zermatt"

5
26/06/2018

Stayed in the Butterfly hotel last week , it's a lovely property , very close to station yet out of the hustle bustle of it . We took a room for 3, with a king size bed & a separate sofa bed. It was a very nicely done room with comfortable beds, a spacious bathroom with a good size bath tub and a small but lovely balcony with a picturesque Alpine view .Service was pretty good , all the housekeepers were really efficient , receptionists & waiters were friendly & welcoming . Breakfast was fabulous , with a really elaborate spread with both cooked & cold options & very good quality eggs , bacon , ham & cold meats , superb bread & cheese , fruits , tea , coffee , juices etc. they have a really good afternoon tea, with coffee , tea , doughnuts & cakes , served on the house . Another very useful feature is a self service launderette in the basement . Only small problem was the wifi...signal was quite weak in the room , but better in the reception .They have an electric vehicle also , & dropped us off to the station . We've spent two very peaceful days here & really want to come back again .

"Excellent location and nice room"

5
24/06/2018

We enjoyed our stay in hotel Butterfly when we visited zermatt in May. We were given the highest level and the view is nice. Can see the tip of Matterhorn if the sky is clear. We love sitting outside at the balcony with a glass of wine and just enjoying the scenery and the cool weather. Plenty of shops just walkable from the hotel and it's accessible to everywhere. It's about 5 mins walk from the train station hence you don't need to worry about walking too far to your hotel. The only down side is that we feel that the air in the room is quite still and a little dusty as we have sensitive nose. Other than that I Strongly recommend this place and will definitely stay here again when I visit zermatt.

"Excellent "

5
20/06/2018

This was my favourite hotel in my entire Switzerland tour with Cosmos. The hotel is conveniently located within 5 mins walk from train station. Zermatt is a very compact town and very walkable. So we kept going in and out of the hotel, taking short walks and back to rest and out again. Rooms are big, very clean, and modern with USB charging outlets in the room. Beds are incredibly comfortable. TV was high definition and reception was perfect. They placed some sweets in the room and has apples in the lobby which was a nice touch. We had dinner and breakfast at the hotel. Food was well presented and delicious. Service staff was very professional. My friend enjoyed the soup and asked for a second helping and the staff gladly obliged although it was a set menu included in the tour package. There were no frowns or raised eyebrows. The cons: Due to the set up of the rooms, wifi reception from my room was not perfect. Also, the receptionist could learn to smile a little. Given all the positives I experienced in this hotel, I'm happy to give a pass on those.

"Staff and Incredible breakfast!"

5
18/06/2018

Our experience at the Best Western Hotel Butterfly was superb! They were very accommodating, gracious and helpful in every way! The breakfast has plenty of options, I would stay here just for the breakfast alone!

"Amazing Stay"

5
18/06/2018

Had an amazing view from the room. Breakfast was really good and have a big selection. Great location near the train station and easy walk over the town. Only stated 1 night but I highly recommend a longer stay.

"Clean and convenient to train "

4
17/06/2018

Clean. Walking distance from train station. Very friendly staff. Good breakfast included. Has hotel taxi if needed. Convenient to walking thru town. No air conditioning but t cooled off at night. Our bed not very comfortable but the couple with us had no complaints.

"Nice location, great views and nice room"

4
15/06/2018

We had a fantastic stay here. The room was new, very clean with a very comfortable bed and a great shower The hotel is in a really good location just behind the main street, has s great breakfast and nice staff Would stay here again

"Quaint Hotel, Good Location"

4
15/06/2018

When I think about Zermatt, I will always remember the noice. Jackhammers, earth moving equipment, power saws, and even a helicopter flying continuously overhead. Fortunately the noice was only during the day. At night, quiet. The Hotel Butterfly, an easy walk from the train station, is a nice quaint hotel. The rooms are nice size and bed was comfortable. The room has a nice balcony with a view of the mountains. Nice breakfast was included. The elevators are a bit old and small.

"Great place to stay and close to the Railway Station"

5
07/06/2018

Stayed for two nights and found it to be excellent in every way. Close to the railway and close to everything, even the Gornegrat rail. Staff were helpful and friendly and the restaurant was excellent. Happy to re-visit as we just felt at home.

"Quaint"

4
26/05/2018

Friendly staff and quaint hotel. Good balcony view of the mountains. Fantastic breakfast. Dinner was recently priced. It was a 3 course dinner and food was good. The lifts are a bit old and small. Good thing my room was on the second floor!

"great hotel and wonderful staff"

5
19/05/2018

I'd like to thank Aurelia, the receptionist, who is very nice and caring, came up to the room to show us how to open the balcony door, which is a total new way to us. She also told us lots info about restaurants cake shops... to put on sunscreen, cause the sun there IS very strong. She even went out of her way to show us the mountain, very sweet. Bach, the manager staying late, is very friendly. A blonde long hair lady, receptionist, helped arranged the TV fixing guy; and another long brunette hair with eye glasses who usually sits in the office was very helpful too. Almost forgot to mention the breakfast servers, mainly three, a lady with glasses and pony tail, an older gentleman and a younger gentleman with glasses, very professional, polite and friendly. and great breakfast for us to ski 6 days on the mountain. They really made our 10 days in Zermatt more enjoyable and fun. Thank you!

"Good location "

4
01/05/2018

Chosen by our tour company for the proximity to the station. Room clean and well appointed and comfortable. Strange layout of rooms and the entire hotel and scary little lifts. Delicious dinner for our group and adequate breakfast buffet. Hard to get more coffee, though, as the one waiter must bring by the cup...no refill pot or self service. Staff were friendly, but not up to par....our room never got serviced today at all.

"good hotel with a very convenient location"

4
01/05/2018

Great location near the railway station. the size of the rooms is reasonably large. Staff is very helpful and friendly. from some rooms one can see Matterhorn mountain , these are the rooms to stay in. good breakfast

"Great hotel with convenient location to Train shuttle!"

5
25/04/2018

Stayed two nights in April 2018. Rooms were a good size and very tidy with a view of the mountains. Breakfast was included and was an excellent selection. Has a relatively small lift but handles two people with ease. Would return to this hotel again without question. Service staff were also great.

"Reasonable price for good location, comfy bed, good breakfast, friendly staff"

4
22/04/2018

Located near main train station, reasonable price for this location, good breakfast, friendly staff, very comfy bed. Air con and heater switch in the room seems simple but didn't seem to operate well, our room was neither too hot or cold though.

"Great hotel - lovely stay"

4
02/04/2018

The hotel is in an excellent location only a few minutes walk from the station and the Gornergrat station. It is in the heart of the town with all its shops, cafes etc so is ideal for skiers and also for non skiers. As it is set back from the main street on a little side road the hotel is nice and quiet. The staff were all very friendly and helpful. The waiters could not be more attentive. All of them were excellent including Raphaelo and the unforgettable Franco. The food was very good indeed. The five course meal every night was a little too much for me as a non skiers but welcomed by the skiers. Some bedrooms have been refurbished and are very smart. We were in the accessible room which had not been refurbished but was a very good size and very comfortable.

"Very nice hotel, super friendly staff"

5
24/03/2018

Conveniently located within walking distance from the train station- nice spacious rooms, super friendly staff - great ski trip with the manager to Italy. The perfect Hotel for an uncomplicated Zermatt holiday.

"Fantastic "

5
22/03/2018

We spent a week at hotel Butterfly on a Skiing holiday and it was fabulous. The room was recently renovated with all mod cons and a comfy bed. All areas of the hotel were very clean. All the staff were very friendly nothing was too trouble. The food was excellent. The breakfast was a buffet style with a choice of hot and cold food. Tea and cake served late afternoon. Five course waiter served dinner with a changed menu each night. Great location would definitely return and recommend.

"Just spent a fantastic week in Zermatt"

5
18/03/2018

We have just returned home from a fantastic week in the Swiss ski resort of Zermatt. My wife and I stayed at the Hotel Butterfly and we can honestly say it was the most welcoming hotel we have ever stayed in. The hotel is in an ideal location minutes away from the Gornergrat mountain railway, ski bus stop and the main railway station into the village. The hotel was spotlessly clean throughout our stay. Our room was very spacious and although it had yet to be modernised, as part of the hotels revamp, it did not look tired and had everything needed, including a fabulous balcony over looking the mountains. The beds were the most comfortable of any hotel we have stayed at and the shower was amazing. The day started with a very extensive breakfast selection and ended with a varied five coarse dinner menu with a wine list to match, both of which were amazing for the entire week. The town, unlike some of the purpose built resorts has a lot of character and has bars and restaurants to suit everyone's tastes and moods, from lively apres ski to relaxed evening out. The town is nestled in the middle of some fantastic mountain scenery and of coarse is over looked by the mighty Matterhorn. The ski area of Zermatt is amazing, well linked, well maintained and more than enough to keep one busy for the entire week add the link over into Italy and it has convinced us that we need to go back and back and back. In short, Zermatt is fabulous and if you want to have a trip there, which we recommend, the Hotel Butterfly is the perfect base for your stay. We would like to take this opportunity the thank the Hotel Butterfly's Manager and staff, for making our ski holiday unforgettable. Russell and Suzanne

"Friendly hotel"

4
08/03/2018

Close to City centre, friendly staff, good food. What more can you wish for? We stayed for 5 nights with half board. The rooms are large and fairly modern, the breakfast consists of a large variety of food with a possibility of ordering omelettes etc. Dinner great. Very friendly staff. They've been there for ages, and many guests stay there year after year. For a good reason. Don't miss out Franco the bartender!

"A week in the snow"

5
05/03/2018

Travelling to perhaps the finest ski resort in Europe with your son does not come cheap but it is nice to offer a strong recommendation to this lovely hotel offering relatively good value. The hotel is very well positioned within a minute or two walk from both the main station and the Gornegrat mountain ski train. Added to that it also retains a fair amount of local Swiss charm as part of the Best Western chain. Staff were very friendly and efficient at check in. We had a bed and breakfast package with the breakfast room being very comfortable and the food very pleasant, served by very efficient staff. Our room was nice and the shower in particular was good which always helps in the perception of a quality hotel. The room was quiet and we were not disturbed. The hotel had a nice spa area which was very clean. There was no pool. All in all I can highly recommend well positioned hotel.

"Ok Hotel with poor heating system"

1
04/03/2018

Had a horrible experience at the hotel last week. Heating was not functioning at the hotel. It was extremely hot in our room and we could not control lower heating. Lady staffer at the reception was very rude. When we asked her to get the thermostat fixed, she checked the heating and said it cannot be fixed. She suggested that we open the windows and sleep and told us that that is how she sleeps at her home. Honestly we care a less of how she sleeps at her house. She made no attempt to call maintenance staff to fix the heating. I requested to speak to the manager and was told that he had gone home for the day. We feel that we have been cheated by this hotel and did not get the worth of our stay. Would not recommend this hotel to anyone.

"Great family stay for our 1 week ski trip"

4
20/02/2018

Frank the owner is very friendly and the staff is helpful. The hotel is in the lane right turn after McDonald's and before Sportina store off the main road. It is actually very close to the arrival train station. There are 2 supermarkets nearby and many stores around. It is in a very convenient location. It is nice to have breakfast included so we would eat and then head off the ski without worrying about finding breakfast every morning. I think that the breakfast is great. Simple staple breakfast food with 4 warm dishes everyday. Scrambled eggs , baked beans, hard boiled eggs, waffle/pancake/crepe and bacon/sausage. There are also the cold The ski room is very convenient. The rooms we had were the family rooms on the 4th floor. Newly renovated and fabulous. It worked out great for my 3 boys and myself. There is also complimentary tea time every day from 4-6pm. Very nice and easy going staff. There is a large iMac for guest use as well as a billard/pool room for my kids to entertain themselves. I would definitely come back again.

"Superb location. Great rooms. Awesome staff!"

5
03/02/2018

Amazing hotel and staff! It is only a 5 minute walk from the the train station but the location might be tricky to find. The rooms are spacious and well equipped with all the facilities. The breakfast was the best we had during our trip. However, what really made our stay memorable was the extremely hospitable staff. They were very friendly and gave a lot of practical information about the area. Also, our camera memory was full and we needed to upload our pictures to free up the space. The hotel manager let us use his computer for high speed internet and we were able to get the work done. Interacting with these people was a great part of our cultural experience!

"Zermatt 2018"

5
31/01/2018

I stade in this hotel for a two week stay and could not fined fault. From room to food and all the staff, first class All rooms have balcony and good size bathrooms beds are comfortable and fissility's are good Diner, five courses of good food with nice wines Nice polite staff and good management all come together to make a good holiday I shall defiantly be returning at some point

"Good hotel, expensive wine"

4
28/01/2018

Booked into this hotel as part of an Inghams ski package. Our arrival slightly delayed due to snow conditions but the hotel electric vehicle met our group of 6 at the station. Unfortunately for the return the hotel transport does not start work until 07.00 so for our 06.13 train we had to carry bags to station. Our room was a "Classic Twin" which had 2 single beds placed together and room for 2 small sofas. I had emailed the hotel to ask for a bath as not all rooms have one. The room was always warm. The hotel has a good-sized, warm ski/boot room with boot warmers. The hot breakfast was somewhat limited - scrambled egg & cheese sausage alternated with scrambled egg & bacon - although you can order fried eggs. The evening meals were varied but sometimes a bit bland. The hotel is about 100M walk to the Gornergrat station and ski bus stop. You have to accept that Switzerland is an expensive place for a ski holiday but 42 CHF for a basic bottle of Pinot Grigio is a bit excessive. However, have to agree that the hotel staff were all very friendly.

"Very nice and comfortable hotel, highly recommended!"

5
27/01/2018

We had a very comfortable 2-night stay here while we were in Zermatt. Hotel is very nice, rooms are very comfortable and nicely furnished. The weather turned quite bad after our Gornegrat trip on the second day and we were happy to just stay in and enjoy the hotel and the room. Highly recommended!

"Wonderful Stay!"

5
04/01/2018

The hotel accommodations and staff were fantastic. The price was very good especially considering the comfortable rooms, delicious breakfast and helpful staff. Perfect location too. We would recommend this to anyone traveling to Zermatt.

"Great Stay"

4
26/12/2017

We had a wonderful stay at this hotel. The room was spacious, cozy and comfortable. The staff is extremely courteous and helpful. We missed our breakfast as we reached late to the table, but the staff offered us whatever they could to assure we aren't leaving without having our breakfast. The room and restroom were neat and clean. No complaints. I certainly can say that my wife and I were very satisfied with Best Western Hotel Butterfly and would recommend it highly to all friends and visitors viewing this review.

"Great location and very nice."

5
20/12/2017

We stayed here and were very pleased with the room. The location made it easy to walk to town and the staff was very helpful. Breakfast was really great and you must try the homemade yogurt and cheeses.

"Wonderful hotel!"

5
10/11/2017

This hotel was perfect! Position, cleanliness, amenities, the room, breakfast, the staff - were all wonderful. Thank you Frank for looking after us so well. We really enjoyed our stay. Hope to return someday to enjoy everything this place has to offer.

"Well Placed"

3
05/11/2017

The hotel was situated close to the main station, COOP shopping and very central for those who wish to explore. Zermatt is by any stretch of the imagination, cheap. This hotel was of a good standard and good quality. Nothing to brag about, sufficient for the 4 nights we had here. The beds did the job, it was just a shame they were on roll in trundle style beds, with metal legs that folded away if need be. We had no issues with noise during the stay even though they were working on the building for the entire time we were there, it did not bother us at all as we did not plan on being in our room during the day, it was a place to sleep and that is all. Staff were ok, seemed to be wrapped up in their papers or computers when one walked past, didnt really say hi unless you said it first. Breakfast was sufficient, it was just a shame when the group that were staying there at the time we were, from Asia, that they took all the food from the hot bar and for the 30-45mins we were there, the staff never refilled the hot food at all. I guess they knew these folk would devour it all again, so they might have waited until they left before putting out food again, but it was just a shame for 2 of our 4 breakfasts we had to settle for yoghurts and cheeses and were unable to eat pancakes and bacon due to a few guests who felt they were the only ones allowed to eat warm meals for breakfast! All in all, i give this a 3 star rating, nothing to do with other guests, more to the fact that the staff were not really up for doing their jobs as much as one would have liked, shame though. Nice hotel, Nice location, average staff bringing the score down from a possible 4 to a 3.

"Short visit to Best Western Hotel Butterfly"

4
04/11/2017

We had been traveling for 26 hours and arrived at the Zermatt train station for our short walk to Hotel Butterfly. Must of been the long days of travel but had some difficulty locating the hotel. Called and the manager in charge went above and beyond and came out to get us. We were close but it was incredibly helpful that she did that. It was late at night and she let us know where the best place that was open was so we could eat. The rooms were nice with modernized bathrooms. Breakfast was wonderful. We will return to Zermatt and definitely stay here for a longer visit. Got up the next morning and took the Glacier Express to St. Moritz. Wonderful scenery and a great way to see Switzerland.

"Wonderful location and fantastic services!"

5
26/10/2017

We traveled with friends.Both rooms were pleasant and had that alpine feel. Franco the barman is a great addition to the hotel.He speaks 4 languages and his personality is to make you feel like he is your friend We found out about not only the hotel and its services but also about the live and what to see there.If we go again I love to stay there and woul recommend it to others.

"Great location"

5
26/10/2017

We stayed four nights at this hotel and really enjoyed it. The view from our balcony was down the valley over a nearby hotel, but still pretty. We were only a block from the train station and just off the main walkway. Everyday they had a free tea, with fresh pastries and lots of tea. We would sit in the bar with our tea and plan the next days events. The staff were very helpful and everyone spoke English. We had a great time here.

"Great visit to Hotel Butterfly!"

4
25/10/2017

Hotel Butterfly was very comfortable and welcoming. It's off the main street and quiet. Breakfast buffet was plentiful and good and the service was great. It is very convenient to the train station and rail up to the Matterhorn views as well as the wonderful village!. We arrived on a rainy day, but the next day was clear and sunny for photos!

"Wonderful location and nice services"

5
25/10/2017

Hotel is located in a minute walking distance to all train bus stations and in the centre of shopping district. Hotel was quiet and staffs were very friendly. Food was good too. I would recommend this hotel to every travellers.

"A VERY LUCKY OVERNIGHT FIND!"

4
23/10/2017

The only room in the village!!!! Phew, 9pm and we managed to get this very pleasant loft room in a beautiful and typical alpine hotel. Full of beams and character with a lovely receptionist, we thoroughly enjoyed our stay. Breakfast was very nice and served by pleasant waiters. We left our luggage after checking out so that we could go catch the train (recommended by the receptionist) to view the Matterhorn.

"Great Stay!"

5
04/10/2017

This is a chalet style hotel a quiet block and a half from the rail station. The registration area is comfortably small, well-staffed and has upholstered chairs in case of a wait. Close to registration and on the same ground floor are a meeting room with bar and a large restaurant. These public rooms are well appointed with comfortable furniture inviting gatherings. On a two-week tour of Switzerland, this was the nicest/best hotel on our itinerary. Many rooms have a balcony. Room 215 has a wraparound balcony with partial mountain views. The room was spacious, clean and had lots of closet space.

"Good Value"

5
04/10/2017

I rate the Butterfly a five because it's a great value. iIt is an older hotel that has been renovated by Best Western in a very tasteful, warm manner. It is located just two blocks from the train station and is accessible to all activities. The staff was friendly, courteous and very helpful. The breakfast buffet was excellent...you might also enjoy the complimentary tea and pastries in the afternoons, Rooms we cozy, clean and functional.

"Great location great bed"

4
03/10/2017

Very nice hotel. Excellent service. Location is great. 5 minuets from train stations and only 15 minute walk to matterhorn gondola. Nice breakfast and a good restaurant too. I would recommend this if budget is not too big an issue

"11 days in Switzerland. ZERMATT Part 1"

5
23/09/2017

This hotel is very near the train station and the main street of Zermatt. We were fetched by the hotel's small jeep when we arrived. It saved us the effort of dragging our luggage and locating the back street where the hotel was situated. We took advantage of the hotel's complimentary afternoon snacks. The hotel exterior like most Zermatt hotels had an old lumber architecture design. The hotel room we had had an old local feel to it, but was comfortable. It had a foyer at the entrance which was a plus for extra space and a balcony. Breakfast was typical Swiss: bread, hams, cheese, eggs. We stayed 2 nights. We made the right choice.

"Ideal place to stay in Zermatt"

5
18/09/2017

We chose this hotel because of its proximity to the station and my Platinum membership. We were not disappointed. We got a newly renovated room with a comfortable bed and excellent shower. We ate both nights in the hotel restaurant as the service was excellent and the food good value for Switzerland. The fixed price menu varied each night. There was a minor issue with the hot water taking a long time to come through but it was fixed after we mentioned it. The hotel location it ideal with a short walk to the station and shops.

"Very nice hotel after a great train journey "

4
17/09/2017

We chose the Best Western Butterfly Hotel from TA reviews and we were very satisfied with our choice, for the following reasons: Convenient location from the Zermatt Bahnhof and the Main Street, Bahnhofstrasse. Courteous staff: front desk, room staff, restaurant staff Good wifi Generous rooms Quiet Tea and coffee Breakfast to our needs Good lifts Recommended to fellow travellers

"Very Central and wonderful hospitality"

5
15/09/2017

We stayed 3 nights here. Taxi refused to take us as was such a short walk around back of shops up the hill a little. Beautiful hotel. Great size rooms plenty if space, magnificent corner balcony, wonderful free afternoon tea every afternoon with what ever hit drink we desired made for us. Cakes included gluten free chocolate cake, donuts, biscotti, butter cake with apricot and jam donuts or what they call Berliners. Lovely bar area and great buffet breakfasts. Self service laundry, wash and dry your own clothes for 9 francs. Front desk staff fabulous hospitality.

"Average for hotels in Switzerland"

3
06/09/2017

I gave this hotel an average rating taking into account all 10 hotels we stayed in Switzerland. With light luggage in hand, it was about a 5 minute slightly up-slope cobble stone walk from the train station. It is located on a quiet side street at a fairly central tourist area in the old city. Check-in was okay albeit a bit business like. But the staff were quite friendly when we had to store our luggage the next day. There was no air-conditioning so the room certainly was a bit warm when it was 33 C outside. Opening the balcony door did not help too much as there is very little open space outside the hotel building itself. Thankfully temperature did cool down at night in Zermatt. There was construction at the hotel one floor above us during our one-night stay and noises did persist to around 7pm. The hotel exterior is nicely decorated with flowers but the room interior is a bit dated. There is a balcony which helped with no AC but little privacy with the neighbours. The WiFi is good and due to our travel schedule, we did not try their breakfast.

"Perfect"

5
05/09/2017

A beautiful hotel, staff friendly and helpful. Room was spacious with a nice bathroom. Balcony looked onto the Matterhorn. We had great weather whilst there which of course added to the experience. Hotel puts on afternoon tea every day for the guests. Great position, five minutes walk from railway station, in centre of Zermatt. Lovely walking trails close by. Ate at restaurant and the food and service were excellent. Good wifi. Do not hesitate to stay here.

"Comfortable and quite"

5
17/08/2017

Well located near the station and the main street, quite and clean. Staff is professional and helpfull. Nice breakfast. Zermatt is a nice place to stay even if there are a lot of tourists. Don't miss the Gornergrat funicular and the Matterhorn Museum.

"Delightful Swiss hotel"

5
16/08/2017

The decor of this hotel has plenty of local character with timber furnishings, balconies laden with colourful flowers, and a cosy bar . It is not at all like a chain hotel. The bathrooms are well appointed with baths and showers, and kept spotlessly clean. The food in the restaurant is excellent and there is a comprehensive breakfast buffet including cereals, cooked English breakfast items, sliced cheeses and meats, toast or crunchy Swiss bread rolls, and excellent coffee. Each afternoon they serve free afternoon tea and cake. The staff are helpful and speak a variety of languages including English. There is free wi- fi. The hotel is conveniently located in the centre of the village, around the corner from the railway station and the scenic Gornergrat railway. They have an electric vehicle to take your luggage to the hotel on request, but for most people with a suitcase on wheels, it is a simple short flat walk to the hotel. I thoroughly recommend this hotel.

"Comfortable hotel"

5
05/08/2017

Hotel is conveniently located just a short walk from the railway station. It is set behind the main road so it is in a quite location. Hotel itself was great. Large rooms (for Europe), very friendly staff, ice available from a machine free of cost. They provide a simple afternoon tea free of cost in the bar area; cake, coffee and tea. Zermatt was unashamedly touristy but it was done very well; very cute and looked Swiss. Cable cars and funicular railways up the various mountains well worth the effort and cost.

"Comfortable and centrally located"

4
03/08/2017

We booked a triple classic room and were upgraded to the deluxe triple. Our friends had the classic triple room. So we're able to compare. I must say that the deluxe triple is much more spacious especially if traveling with kids. The spacious bathroom (room 215) was very well lit with nice tub. I would strongly recommend it. Front staff were very kind and professional and attentive. Breakfast had great coffee and the basic fare. Location is perfect base camp for hikes and restaurants. Views from hotel are not worth writing home about as you are in the town so if you need that breath of fresh air and mountain views from your balcony might want to look elsewhere. Still no regrets and do believe that it offered good value for money. Especially with the upgrade :)

"Very Nice !!"

5
02/08/2017

We were in Zermatt for 4 days in June and stayed at Hotel Butterfly. It was very nice and comfortable. Staff were very helpful. The hotel is well located - 2 minute walk from the train station and one block back from the main road. Overall had a lovely time in Zermatt.

"A very nice and comfortable hotel"

5
29/07/2017

We previously visited Zermatt twice, both on a day-tour from Zurich and Lucerne. This time we stayed in the beautiful Hotel Butterfly for two nights. We chose this hotel mainly for its location, just about 150 meters from the railway station. The hotel exceeds our expectation. Firstly, the hotel is quiet as it is about 75 meters from the main street. Secondly, the room is quite spacious with plenty storage space. We had a corner room with a large balcony. It was really nice to sit in the balcony to enjoy the cool fresh air. There are many restaurants, shops and supermarkets (COOP and Migros) near the hotel. We had a enjoyable and memorable stay at Hotel Butterfly. We will definitely choose Hotel Butterfly if we have another chance to visit Zermatt. Our only regret is that we did not have a clear view of Matterhorn. We went to Sunnegga and Schwarzsee, but the Matterhorn was partly hidden by clouds on both days.

"Happy wid the !! "

4
18/07/2017

V had stayed for 2 nights up here.. located very near to the railway station... Very friendly receptionist staff Room was clean but there was no fan so felt a bit suffocated.. Breakfast was decent Don't miss the evening tea and snacks!!!! ( Not offered by any other hotel in swiss v have been to) Worth staying again ....

"Home away from home, even for wheelchairpeople"

5
13/07/2017

The whole staff in this hotel is so friendly for any guest. One is really a guest and a friend. Many people comes more than 1 time. This hotel has a wheelchair accessible room with a wheelchair adapted bathroom. Rooms are very clean, also the lobby, bar and restaurant. Room rate is included breakfast buffet. If one stay more days, it is well worth to stay on half board. In the daily 5-course menu, you can chose between 2 starters and between 3 main courses. Italian kitchen, Always very good The location is excellent, only a few minutes walk from the Railway station, the station of the Matterhorn Railway, the shopping street, the bus who brings you to the cable cars. Some rooms are now renovated.

"cosy, comfortable homely hotel"

5
09/07/2017

For once I had an excellent single room, double bed and all the facilities. The food was superb and plentiful. The whole hotel had a homely, family atmosphere. The staff were very helpful and most pleasant. I would love to go again

"Heavy constructions on going, avoid"

1
05/07/2017

The hotel is having heavy construction on going. The room they gave us had part of the balcony blocked with constructors going up and down. The noise was just so loud, impossible to have some time to recover after a long trip. Once we complained they offered us rooms on the first floor which were obviously worst. Absolutlely bad solution offered and even shameful hiding evidences. Guess their idea was just speculate and pretend that we would accept. After all they just gave a similar room. Sad to see (our) Swiss hospitality getting worst, not even a word of apology nor a good gesture.

Grampi, Manager at Best Western Hotel Butterfly, responded to this review
Dear Maurizio Thank you for your review on TripAdvisor, we are always eager to learn about our mistakes. I'm a little surprised by your review too. We spoke about your complaint together, at the very beginning of your stay. I offered you a nice bottle of white wine, and instructed our reception staff to give you a discount of 33 % on your booked room rate. This as a compensation for the first 3 hours of your stay with us. You seemed to be happy with this solution, and two days later, upon your check-out, you left our hotel apparently happy, with a good vibe, and a warm goodbye. You probably already wrote your review on this site already within the first few hours of your stay, because I just noticed that you rated us with a 10 (!) on Booking.com. Thank you ! Dear Maurizio, we are always doing everything in our possibilities to satisfy and please our guests. Sometimes it just does not work. You told me the 3 alternative rooms offered to you directly at your complaint were inferior, but in fact they were priced the same, they had the same category, although they were situated on the first floor. Yes, we are renovating half of our rooms, in order to continue and to improve the wellbeing of our guests in the future. We are renovating 4 rooms at the same time, so that we can continue offering our services to you and our other guests. We try to do this in a way, that our guests are not disturbed. The heavy construction works you mentioned, are only one day a month, and are starting at 9am, finishing at 5 pm in the afternoon. Most of our guests are not in the hotel during this period. However, I would be happy to welcome you back in our hotel ! You seemed to be a very sympathic person to me, so I hope you will have the opportunity to stay in one of the renovated rooms during your next stay with us, they are just fabulous ! With much appreciation, Bart van Damme Assistant-Manager

"L& J McPhee"

5
03/07/2017

Lovely hotel, staff very helpful, great location. The staff picked us up at the train station in the little electric cart (without us having to call them!) The room had a nice balcony. We had lovely weather so it was good to be able to open the balcony door. I would highly recommend this hotel.

"I loved this place!"

5
01/07/2017

Stayed based on so many positive reviews and mention of the good value. I was not disappointed and in fact I loved this place! It is a 4 minute walk from the train station and moments up a side street from the main street of shops and restuarants. (Turn at the corner where the Sportina clothing store is located and the hotel is steps away. If heading up the street from the train station you make a right turn). We booked a very basic room and found ourselves on the 4th floor with a beautiful high vaulted ceiling with wood beams and a nice balcony with hillside views. The room was spotless and comfortable for our two day stay. The lift is small but quick! The breakfast offering is basic but sufficient and the dining area is charming. We met a nice young hostess when we passed through the evening complimentary tea and coffee and she encouraged us to take some biscotti cookies, which were delicious. The value was outstanding and I am so glad I chose to stay at this fine gem.

"Excellent attention to the pratical needs of guests"

5
25/06/2017

Loved this clean, comfortable, practical hotel. There are no fancy gimmicks, just a lot of careful thought about what guests need for a comfortable stay. To take a couple of examples, unlike most hotels in continental Europe a kettle and tea and coffee making supplies are provided in the room, as is a retractable washing line over the bath. The whole attitude is one of helpfulness, rather than trying to extract as much cash as possible by charging for extras. All the staff I dealt with spoke English and were pleasant and helpful. I had asked for a balcony room and was glad I had, since the weather was generally good and it was pleasant sitting out on an evening. The room was a good size. The location is within easy walking distance to the stations for both the railway down to Visp and the railway up the Gornergrat but, although just off the main street, the hotel itself was quiet. Breakfast was an excellent hot and cold buffet - it is hard to think of anything that wasn't provided. Warm options were generally scrambled eggs and bacon with a couple of changing extra choices - generally a pancake or waffle and baked beans or similar. Cold options were a wide range of cold meats, cheeses, breads, fruit, fruit salad, yoghurts, cakes and so on. There were a couple of nice touches - many of the options were labelled, very helpful if you don't know one cheese or cold meat from another, and tongs were provided for helping yourself to the bacon instead of the more common, and trickier, option of a spoon and fork. Generally I ate out in the evening, but eating in the hotel offers a cheaper option than many of the restaurants in town. When I was there in the off-season only a fixed menu was on offer, but at busier times they offer a wider choice. I paid CHF 78 for a three course meal for two people, with one glass of wine and one soft drink. I would definitely stay there again and would happily recommend it to my friends. The free wi-fi was perhaps a bit slow in my room and some people might be unhappy about not having a fridge in the room (I just put things out on the balcony overnight). My room wasn't air conditioned, but I'm not a fan of hotel air conditioning anyway as it is usually too noisy to sleep. My room was at one side of the floor and ceiling reduced in height in the shower area, but I'm not tall enough for this to be a problem. In my view these are all minor disadvantages, far outweighed by the benefits. I look forward to going back there.

"Very good hotel"

5
24/06/2017

We had a very good sized room, and enjoyed sitting out on our balcony. The hotel was generally quiet, staff very helpful and excellent choice and quality at breakfast. Good location - close to the station and most of Zermatt.

"Good"

5
22/06/2017

Easy to find, really close from the railway station. Friendly staff and room is big enough and good view. And easy to go to supermarket. Little bit cold but that's fine. Maybe it is old building but clean and not noisy.

"Lovely stay"

5
20/06/2017

Nice quaint hotel near the station. Location was very good and convenient for touring the town and nearby locations. Was picked up by an electric van from the station. Rooms was spacious and had a balcony. Could see ice topped mountain though not Matterhorn. Breakfast was good , continental with scrambled eggs etc. On the whole would rate it excellent value for the rates they charge. Would definitely recommend.

"Comfortable and friendly"

5
11/06/2017

We spent two nights at the Best Western Hotel Butterfly. Comfortable good sized rooms and great breakfast. Very friendly and helpful staff. The complimentary afternoon tea was very welcome after a day of walking - and tasty!

"Handy location"

4
11/06/2017

2-3 minutes walk from the station and the railway to Gornergrat, this is ideally situated. Good breakfast and evening meal, comfortable room with a balcony with views to the mountains. Handy for all the shops which are all within comfortable walking distance

"We stayed an extra night."

5
10/06/2017

We enjoyed the Butterfly and Zermatt so much we stayed an extra night. The food was great at breakfast and at dinner. The front desk went to the trouble of tracking down our Best Western Rewards number for us so we'd get our points. The shuttle driver was helpful. No complaints at all!

"Close to Everything"

5
04/06/2017

A short walk from the train station. Beautiful inside and out. Room was excellent. Very nice staff. Delicious and filling breakfast. Great value for the money. Also, around the corner from McDonald's with Swiss inspired menu. Easy to get to ski slopes.

"Beauty at its beast. Peaceful and Great location."

5
28/05/2017

We loved the hotel room. Wooden finish inside and compact but very well managed. Had balcony too. No complains regarding the room facilities. Station is max 10 mnts walkable. All shops, restaurants and grocery shops within walkable reach. We like to walk a lot and we almost covered 70% of this village by walk. The village is so well maintained and very clean. The houses are like dream house. Must go to either Gornegrat or Matterhorn glacier paradise. We didn't do ski but Zermatt is truly paradise for Ski lovers. We would love to visit again.

"Beautiful hotel, beyond expectations"

5
25/05/2017

We only had one night in this lovely place before boarding the Glacier Express. So sorry we did not stay for a few more nights as we loved the hotel, and Zermatt itself. The Butterfly Hotel is exceptionally good, loved everything about it - the beautiful room with it's luxurious bed, superb breakfast, excellent staff and value for money.

"More than I expected"

5
23/05/2017

We had a two bedroom suite, so much room!! Large bathroom, balcony that was the length of the suite, great view of town and surrounding mountains, quiet at night, within steps of the train station, as we were travelling the Glacial Express the next morning. Everything was spotless and I would stay there again without hesitation. Staff was pleasant, dining room looked great, but we did not eat there, so can't comment.

"Fantastic Holiday for a family of mixed ability skiers"

5
22/05/2017

As my 50th birthday present I chose skiing in Switzerland and wasnt dissapointed. We arrived at Geneva airport and were told it was a 3 hour transfer to Zermatt. It went really quick and the scenery is amazing on the way. We arrived in Zermatt and jumped onto a train into the town as Zermatt is a car free zone. The village sadly had no snow on the ground as it has been a warm winter but we could see the snow on the mountains and were assured it was really thick up there. We walked around the corner to the Hotel Butterfly , its very pretty and your given such a lovely warm welcome. We had 2 rooms one large family room and 1 double both with mountaiin views. spacious, lovely large balcony spotlessly clean and perfect for our needs. The staff are lovely and so friendly they go above and beyond for you. The inclusive retaurants 5 course evening meal is outstanding and the staff are wonderful, The manager Frank is exceptional he comes around every evening making sure all is ok and is always on hand to answer any questions you may have and is very informative , In the hotel there is a spa room which is wonderful after a day skiing make sure you ask about it. This hotel is somewhere i would gladly return to again and again. Skiing.... Ski passes can be bought via your rep when you buy your ski hire if needed or in the village as all prices are the same. Buses are all free from outside the ski lift stations to get you to where you want to be. Please note if you have children make sure you ask for a safety hat as they are free, for adults they charge and its cheaper to buy one at home before you go. we were a mixed bunch of 1st timers to novice to experienced and the slopes cater for everyone . Wolli nursery slopes in sunnegga are perfect for beginners and get you going you can then move onto the next slope when you feel ready which is wide , open and safe so give it a go its great. . Our son was on the black slopes and said the skiing was fantastic. you get trains a shuttle or a gondela depending on how high you want to go. Gornergrat is the top and you can toboggan down as well as ski. Once you get your bearings its easy. We used all the gondelas, trains and walks, to do all the things Zermatt has to offer. The Matterhorn journey is unbelievable you travel up to the top and the views are just breathtaking everyone has to experience this adventure. We decided to go and see the igloos , we got off at the top and were shown the igloos and were we had to walk, it is all downhill and very very steep and slippy so no good for older people. we slid down on our bottoms which was quite funny but not so funny when we were told we had to retrace our steps and walk back up this hill. It was very very hard work. You can ski down to the igloos and then continue down the mountain but you need to be a good skier. The trains stop at all ski start off points and have cafes and restaurants so you can ski or sit and watch the world go by. Everyone goes to the bars when they have finished skiing so in the evenings the bars are quiet and most people choose to relax in the hotels or walk around the shops. The weather in April was beautiful so sitting having a drink or lunch is wonderful. Zermatt town is lovely the shops the bars and the lovely quaint restaurants. But it is extremely expensive so you will need a lot of money. It was a fantastic place from start to end and a place we would love to return to and the Hotel Butterfly would be our 1st choice everytime.

"Lovely homely hotel"

5
14/05/2017

We stayed here for a couple of nights after travelling on the Glacier Express. It is literally just around the corner from the train station. They do offer you a shuttle service to and from the station, however it was so close we walked. The reception staff are great, very friendly and welcoming, as were any of the the staff we encountered. There was an excellent range of hot and cold food available for breakfast, and our room was spacious and had a very homely feel to it as did the hotel in general, it certainly didn't feel part of a hotel chain. Our bedroom had a balcony with a great view out over the mountains, and a little sofa, armchair and table in the room. If we are back in Zermatt again I wouldn't hesitate to book it again.

"Lovely Hotel"

5
10/05/2017

Very nice hotel located just a few minutes away from the train station. Atmosphere is cozy with tasteful decor that feels more like staying at a friend's house than a Best Western. Very friendly staff that helped recommend appropriate hiking trails based on our equipment and time (the views of the Alps were spectacular!!). One night we really wanted a burger and they were able recommend a good sports bar down the street. Our rooms were warm and the beds very comfortable. Breakfast was delicious! Standard continental with fresh bread, rolls, crescents, jams and this delicious chocolate spread called Ovomaltine (made in Switzerland) that has malted pieces and cocoa. A must try! We would definitely stay here again.

"Great!"

5
06/05/2017

Really nice , breakfast and dinner included(coffee and water in the evenings at a charge, and of course all alcohol at a charge). Close to everything including the train, stores etc etc. Would love to go back there. And of course the train to The Matterhorn is right there. Do not miss the Matterhorn museum!! It was wonderful!

"Absolutely Lovely Hotel"

4
05/05/2017

Good Value, placed write in the heart of town, lovely, caring staff. I went twice and was not disappointed, room was cosy. Food was good. The location of it can't be beat. I went skiing in Zermatt alone and I never felt lonely. The people who stay in this place are from all over the world.

"Nice Hotel"

4
20/04/2017

The hotel was quite nice. It did feel a bit dated but is very clean and comfortable. Breakfast was decent. Not a huge spread but good enough. The front desk girl was very kind and helpful.Walking distance from the train station but they do offer complimentary pick up and drop off in case you have a bit of luggage.

"Convieniently located"

4
10/04/2017

The hotel is 5 mins walk from the train. It offers a reasonable standard of room with adequate facilities. After the rooms of London and Paris the rooms are almost large by comparison. Our room was about 24 sq.m which is more than adequate for 2 people. The buffet breakfast was filling with lots of choices.

"nice atmosphere"

3
28/03/2017

a very nice hotel with a nice atmosphere and very friendly staff, close to the railway station. the breakfast buffet was good, variety of cheese unfortunately very small, not even a local cheese specialty. tha bar keeper was friendly and humorous, yet the bar musician should definitely be switched, this guy just bored us. the wellness area is nice, although the sauna is quite outdated. on friday night they have a bbq-special with wood/charcoal grill. we didn't eat there but our clothes stank of the smoke just because we walked through the entrance of building c - it seems that the chimney is not working at all...

Grampi, Manager at Best Western Hotel Butterfly, responded to this review
Hello Roger, Thx for the review. But you rated the wrong BEST WESTERN Hotel in Zermatt. You rated the BEST WESTERN Hotel Butterfly but you stayed at the BEST WESTERN Alpenresort. We have two BEST WESTERN Hotels in Zermatt. We dont have a musician and on friday we serve our famous fish buffet. Anyway... maybe you can switch your review to the BEST WESTERN Alpenresort. Thank you and greetings to our collegues at the Alpenresort :-) Frank

"Great location"

4
28/03/2017

Great location right near the train station, one street behind the main street in Zermatt. Really easy to find and walking distance to everything. The staff were really friendly and the breakfast was exactly what you need before a day out. The rooms are a bit dated but nothing wrong with that! We would definitely stay here again if we are in Zermatt.

"Our go-to in Zermatt"

5
20/03/2017

Very reasonably priced hotel with comfortable, spacious rooms, an excellent breakfast buffet, exceptional staff and great location. We have stayed here 3 times over the past few years and every stay has been a pleasure. I would highly recommend the Butterfly if you are looking for a reasonable, comfortable and fuss-free stay in Zermatt.

"Beautiful!"

4
17/03/2017

Really nice modestly sized hotel a short distance from the village train station. Friendly staff, and an atmosphere with authentic Swiss charm. Great ski-in ski-out hotel & prices aren't too bad if you book early, (compared to other hotels.)

"Excellent all-around hotel"

5
27/11/2016

We stayed here for a long weekend in November. The hotel is in an excellent location, a 5 minute walk from the train station. It's reasonably priced for Zermatt and has a great included breakfast. The rooms are comfortable, clean and spacious and the bathrooms are really comfortable as they have a wood shelving unit for all your toiletries and clothes. The staff is very helpful and friendly. When my husband injured himself, they found him a doctor on a Sunday morning and made sure we knew how to get there. I would definitely plan on returning to this hotel.

""Cozy and Nice""

4
11/11/2016

Hotel butterfly is situated 2mins away from the train station and is very convenient. It was cozy and well spaced. Room was very clean and had a nice view! It was snowing and was absolutely breathtaking to watch from our balcony. Breakfast options could improve. Overall satisfied! =)

"Great place to stay in Zermatt"

5
06/11/2016

We stayed at Hotel Butterfly for two nights recently. It is very close to the railway station and this helps because everyone has to come to Zermatt by train (no cars a d buses). They arrange free pick up and drop off from and to Zermatt train station in their electric carts. The staff are friendly and helpful and the entire hotel is bright and cheerful. They provide a sumptuous breakfast. The hotel is a!so close to Zermatt town so it is easy to walk to the bars and restaurants. Our room was spacious with an ante room and a balcony. The view of snow capped mountains was a bonus. Tea/coffee making facilities are provided in the room. Pets are welcome and guests have complimentary use of the steam room and sauna.

"Really very good"

5
02/11/2016

We decided to stay at this hotel based on reviews alone. We really had no idea as to what the accommodation options in Zermatt were, so our choice was a bit of a risk. Fortunately, the reviews were accurate...we had no complaints. The rooms are a reasonable size, each with balconies and great views of the surrounding mountains. Rooms have comfortable beds and very nice bathrooms. Breakfast was very good with a range of hot and cold foods. We found the WiFi a little flakey, but it worked most of the time. Location is close to transport and the many restaurants in Zermatt. Staff were very pleasant and helpful. We liked the Hotel Butterfly very much. In an expensive place like Zermatt it is a reasonably priced option which certainly delivers.

"Close to Train Station and Gonnergrat Railway Station"

5
01/11/2016

This is a very convenient hotel if you plan to take the cog wheel railway up to see the Matterhorn and other nearby peaks. The rooms are very nice sand each has a balcony. The breakfast is very ample and good. The front desk is staffed by friendly people.

"Great place to stay for your mountain experience"

4
01/11/2016

This hotel had great rooms with balconies, and felt like you where a great mountain chalet. It is in from the main street which gives you less traffic and a quite spot. It is a short walk from the train station. The hotel has restaurant and a bar with a nice seating area. And the staff were excellent.

"Lovely hotel"

5
27/10/2016

I stayed here with my husband for a couple of nights in mid October. The room was very comfortable with a little balcony to soak up the gorgeous views around. Breakfast was continental but with scrambled eggs and a lot of variety, loved it! I was so surpeised with dinner here, probably one of the nicest (and best value!) dinners we had through our stay in switzerland. The front desk was always very helpful and the location was so handy!

"Great location, good value"

4
23/10/2016

From geneva, we took train to zermatt. The hotel is located just beside the train station, 2-3 minutes walk. From the train station, turn right, then take the first right and follow the route. The staff was welcoming. We had our room as we requested, higher floor with balcony. The view from our room was mesmerising. We took a train to gornergrat, it is a place to go if you are not planning to go for ski or any other activity. It is worth every penny. We got evening discount 56chf instead of 90 chf. Breakfast is included, and it was good. I like the cheesy sausage. I will definitely stay here again next time. Good service and good price.

"Great hotel"

5
11/10/2016

We had a wonderful stay at this hotel. It is in walking distance from the train station and we couldn't have been happier with the service and accommodations. It was the nicest room on our entire trip. The bar area was welcoming and we chatted with the server while enjoying drinks before retiring. The breakfast was wonderful and had a huge selection of items and the dining area was spacious and comfortable. The flowers on the balconies were amazing and we wished we were going to stay here longer to enjoy sitting on our own balcony and enjoying the views.

"Overnight stay for the Gornegratbahn"

3
06/10/2016

Quirky hotel from the outside but room has been modernised. Clean and comfortable room. 5 mins walk from Zermatt station. Gonergratbahn is opposite the Zermatt station. So a convenient location to go up Gronegrat to view the beautiful Matterhorn. Disappointed as there was no fridge in the room, therefore giving it 3 stars. Helpful reception and good spread for breakfast. Zermatt is a clean and beautiful town. Air is clean as cars are banned except for ceritified electric cars.

"Spacious room, but lighting could improve"

3
05/10/2016

It is a very attractive hotel close to the town's main street and railroad station. The room was well arranged and spacious, but lighting was rather dim. We would have liked a light for the desk area, especially. This is a "Best Western Plus" motel/hotel, but much better than those we stayed in the same category in the U.S.

"Convenient and comfortable hotel in Zermatt"

4
05/10/2016

We had one of two rooms on the top floor, which gave us a view of the surrounding mountains and a peek at the Matterhorn, which was almost behind a closer mountain. The management were helpful and accommodating. The breakfast was excellent. And the location is most convenient to both the train station and town.

"The Butterfly has it all."

5
03/10/2016

A block from the train station and the cog-rail to Gornergrat, and close to everything else, the location is perfect. It is a short walk to the gondola up to Klein Matterhorn. We enjoyed the large, comfortable bedroom and bathroom that were among the best of our Swiss trip. A great breakfast and a very good restaurant, with service to match. I hope that we get back to Zermatt before too long, and if we do we will surely stay at the Butterfly.

"High point of my Swiss vacation"

5
03/10/2016

I recently returned from a visit to several Swiss towns and villages, and on reflection, my stay in Zermatt at the Hotel Butterfly was the high point of my trip. When I arrived at the train station, the hotel's little electric cart was there to greet me and take me the short distance to the hotel. You can see from the picture I have posted the welcoming appearance of the hotel's main entrance. I noticed that all of the hotel's staff were friendly and helpful and always greeted me with a smile. I enjoyed the excellent breakfast buffet each morning. The lady who brought me coffee was always smiling. This hotel was a very good value, less than five minutes from the main square and train station. I look forward to returning one day. Thank you Hotel Butterfly.

"Super Pace To Stay"

5
01/10/2016

Well-run operation with helpful, accommodating staff. Rooms larger than most on our trip through Switzerland. Very good breakfast, but if you get down there when they open, you may have to wait for the eggs! Great location a couple of blocks from the train station and situated away from the tourist street bustle. Very enjoyable.

"Charming Swiss chalet style hotel"

5
30/09/2016

The hotel is in a good position a few minutes walk from the train station (only way into Zermatt, no cars) and the main street with all the shops, bars and restaurants. We were given a suit on the 5th floor with large balcony and mountain views which was lovely. Hotel breakfast, staff and facilities were all excellent. Recommended.

""The perfect hotel location""

5
23/09/2016

My wife and I arrived August 31st in Zermatt to a very charming hotel setting that is The Hotell Butterfly. Only a block from the train station, on a quiet back street off the main streets through town. I can't express enough how friendly the whole hotel staff was upon arrival and throughout our stay. The rooms are charming, clean and quite. The breakfast was outstanding, the dinner even better! Onsite laundry facilities for those who need to refresh their clothing. Wi-fi service. I would definitely recommend this hotel to anyone who wants to stay in Zermatt. Thank you Hotel Butterfly staff for making our stay one that we will never forget, and are planning in the future to stay with you again!

"Clean, flexible and friendly"

5
22/09/2016

We were in Zermatt to climb the Matterhorn and our itinerary changed due to a wonderful opening in the weather. We had to suddenly change our reservation at The Hotel Butterfly. They were very willing to help us with our new itinerary and held our large travel bags for us the whole time we were away to climb the most famous mountain in the world. The rooms are spacious and well priced. The breakfast was the best we found on our whole trip and the menu is extensive. Very friendly staff. We will definitely stay here again!

"Hotel Butterfly Zermatt"

4
21/09/2016

Excellent 4 star hotel, rooms comfortable and spacious, food very good A La Carte menu is good and quite reasonable for a Zermatt hotel, close to Gornergrat Railway and Station [Matterhorn opposite Gornergrat peak[ and also Zermatt is an all electric taxis and horse and trap city, no cars, plenty of shops although it is busy.

"Sweet hotel"

4
11/09/2016

We stayed at this hotel for one day. The hotel is very comfortable with good interiors. Helpful staff, sumptuous breakfast and very convenient location. It is a good hotel for families and children. We highly recommend this hotel.

"Well located,friendly hitel"

5
11/09/2016

I wld first like to especially thank christa who is at front desk she was very helpful and informative and patient. My reservations were all mixed up and she Es so helpful. Our room was 602 which is in the top floor with a balcony and a modest view of the Matterhorn, very clean and cozy, the food in the restaurant was very good breakfast excellent! I wld stay there again! A must if u are as lucky as we were to have this special visit to zermatt! Thank u again crista!

"Quaint Hotel"

4
07/09/2016

Cute hotel; very comfortable, spacious rooms, centrally located. Evening group meal was just okay. Group breakfasts were satisfactory. Excellent service. Bartender had great stories and you could spend the evening listening to him talk while sipping one or two beers.

"Clean and Spacious Room"

5
31/08/2016

Last minute holiday to Zermatt. The hotel is at walking distance from the station and is very clean and spacious. The provision to leave our bags at the hotel and then roam around Zermatt was an added advantage. The breakfast was also good and we really enjoyed our time in Zermatt with Butterfly hotel.

"charming, convenient"

5
30/08/2016

This was a charming hotel with location convenient to train and shopping. I'd stay here if visiting Zermatt again. Room was very quiet. Check-in was quite good. Allowed us to stow our bags prior to check-in so we could ride the Gornergratbahn without our luggage. Woke up with the sound of the local church bells. Good start to a Swiss holiday.

"Fantastic holiday, exceptional staff!"

5
26/08/2016

Back from a fantastic week at the Butterfly (affectionally known by us as the 'Flitterhof'!) All the staff were exceptionally helpful, accommodating and friendly but special mention must go to Franco and both Rafael's who looked after us so well. We loved the location - close to lifts and town, but quiet. Rooms big and staff were quick to help us with any requests. I celebrated my birthday during our stay and they really went the extra mile. We had a fantastic stay and wouldn't hesitate to recommend.

"Brilliant Butterfly, Brilliant!"

5
23/08/2016

What a treat! An easy three minute walk from the station, the hotel greets visitors with basket after basket of flowers trailing over balconies. Stunning. Stunning. Stunning. The staff were exceptional. The rooms are especially generous in size with modern quality fittings in the bathroom and wooden fixtures in the entrance and room in true Swiss style. The private balcony with comfortable outdoor seating and a view over the mountains was an added bonus. All up magnificent. It was difficult to leave.

"excellent location & big room size"

5
22/08/2016

I have visited the Zermatt in May 2016. i stayed in this hotel only for one night, but my experience was excellent about this hotel. Rooms are very big and having big balcony. My room is also having mountain view which was excellent. I used Sauna bath of the hotel which is open for all guests in evening. breakfast was excellent, although a small choice for vegetarians.

"A perfect location near the train station"

5
17/08/2016

We have just returned from a lovely weekend in Zermatt for a wedding! This hotel was only a 3 minute stroll from the train station. It was very welcoming, and the reception staff were very pleasant and helpful. It has a cozy bar area, good dining area with a cold or hot options for breakfast. Our room was on the back , with a balcony and large wardrobe area, a safe, and coffee/tea facility.. The shower was excellent. I certainly would stay here again.

"Average place"

3
14/08/2016

Zermatt is a small village and this hotel can be termed as a good one in that location. The food was good. We faced major issues with the room A/Cs. The rooms gets a lot stuffy and then you end up opening the balcony door to let some air in(mind you, its freezing cold). Another strange thing i found is there is no house keeping in the night. Guess this goes for most of the places in Switzerland. The hotel picks you up from the train station.

Frank S, Manager at BEST WESTERN Hotel Butterfly, responded to this review
Hello Jonsy77, Thank you for your review. We regret, that we could not reach your expectations, but we are constantly work in it to improve our services. It is correct that we have no A/Cs. And as you said, we don't have to cool our rooms down because the air outside is fresh and cold nearly all the time. The environment protection has a high priority In Switzerland so we renounce using A/C in the whole village. Also the big 4star and 5star hotels do not provide A/C. Our house keeping staff work for our guests from 7am to 5pm. We guarantee our guests the Check-in at 2pm. So the rooms have to be cleaned until this time. Latest after 5pm is everything ready and cleaned. The BIG 5star hotels in Switzerland offer night concierge service - but we are a SMALL 3star hotel. Our staff is present at the front desk from 6am until 11pm and you can reach in case of any problems the night porter 24/7 by phone. We hope to welcome you again and we thank you again for your constructive review and we remain with BEST regards from Switzerland Frank

"Excellent property"

5
07/08/2016

Located barely at a distance of about 3-4 minutes from Zermatt train station, the hotel provided every facility required and was a dreamplace to stay.. Special mention of the staff - Nicholas (Receptionist) who was exceptional and very friendly and helped us a lot with reference to giving the room with the best view..!!!! A big thank you for that... The breakfast (Veg) was excellent... The room was very clean and had a balcony with excellent view!!!! Stayed for 2 nights... Highly and definitely recommended!!!!

"Wonderful staff, exceptional food."

5
28/07/2016

Our family have stayed at the Hotel Butterfly for many years. The staff have always been courteous and helpful. The restaurant serves great food and the staff are always greet you with a warm smile whether you arrive for breakfast or in the evening for dinner. Simply a great place to stay.

"Definitive 4* for 3* price"

5
28/07/2016

The hotel is a gem and a bargain. Excellent location just a few mtrs from railway station and the Gornergrat bahn, but in a quiet side street. We had our own balcony and a very spacious room, nicely furnitured. Kind and nice service minded staff. The breakfast in a cosy restaurant with lots to choose between. This is a 3 star hotel - but better than many 4 stars. Will be back??????

"Wonderful hotel."

5
26/07/2016

This hotel is located just off the main street and very close to both rail stations. Spent 4 wonderful nights in this hotel in June 16. We were meet at the station and transported in this car free town the short distance in an electric vehicle. On booking in we were offered a suite of rooms for the same price. Room 505 was on the south side of the hotel, overlooking the town and mountains but without a view of the Matterhorn. This is a well run, nice friendly hotel with a restaurant offering good quality meals at a reasonable price. There is a licenced bar with very friendly staff. Highly recommended.

"Stunning Alpine Location"

4
23/07/2016

We enjoyed our two night stay at the Hotel Butterfly, in a large room that had a good sized bathroom. The room had a large balcony with a spectacular view of mountain scenery. The lift in the hotel was surprisingly fast and efficient, a rare treat. The hotel staff were very helpful, and the breakfast and dinner menu had many options. The hotel has free Wi-Fi in the room. This hotel is within walking distance of the train station, and central to the main shopping centre.

"Charming hotel "

5
21/07/2016

We loved our stay. It is a charming hotel. Not fancy, but clean and comfortable. Great breakfast buffet! Wifi was fast. Close to train station. I would be careful about using their laundry machine. It is in German, and no additional languages were given. No complaints about the stay, otherwise! I would stay here again in Zermatt!

"Nice Property"

4
18/07/2016

We were here for One Night only. The hotel is close to the railway station, main market. The hotel provides a free pick and drop service. The room sand hotel is decent enough. All hotels in Zermatt and decorated with flowers.The breakfast was nice with mnay options , free wifi.The best part of the hotel was a man named Nicolas at the front desk, he's a gem of a person helped us a lot as in what all thing s to do and what all things to visit. He made our stay in the hotel very comfortable. Thanks to him

"Perfect location for exploring Zermatt and surroundings"

4
16/07/2016

We reserved the same day for a one night stay at the Best Western Hotel Butterfly. The double room was comfortable, though a bit old fashioned which did not bother us. Everything was perfectly clean and the hotel staff exeptionally friendly. My friend was not able to walk long distances thus the vicinity to the train station and the cable car station for the Gornergrat was perfect.

"Amazing Hotel - a Luxury gem at 3 stars with Amazing Service"

5
16/07/2016

We stayed here for a summer trip for two couples with half-board. The staff was amazing, everything from early checkin to meals was amazing. I asked for ice or a bucket since I had champagne for my anniversary, they went got a champagne bucket, filled it and gave me four flutes without me asking and with a smile! The meals were huge and luxurious, a bit heavy (which is not that great), but very well-done. The afternoon tea time is just magic, though fruits should be included with cakes. The bar prices are very reasonable, about 9 chf for a gin/tonic and your choice of gin (they have some high end stock in that bar). The staff is primarily italian but the waiters are really pro and so nice. The breakfast is just beyond amazing, and really includes everything with wonderful service. The rooms and bathrooms are great. Very clean, very roomy, have everything you could need and very cozy. The lunch bags at the end were really great and worth it. The location is fantastic, near the gare, and the grocery store and pharmacy. I would say that we are coming back in winter! For Zermatt this is a great price. One week with everything but lessons in winter (passes too) will run you 1450 chf about. That is compared to Club Med St. Mortiz at 1500 chf. Though Zermatt is way way nicer than St. Moritz.

"very friendly staff, good location"

5
14/07/2016

Butterfly ies on 5 minutes wal from the Railway station. You dont need to climb in a street, you dont need to take a taxi. The time for a walk to the Gornergratbahn is even shorter, also the distance to the shopping streets. Rooms are big and good isolated. Staff is very friendly and speak different languages. Breakfast(buffet) is included. Everything is very clean. There is also a sauna. While Zermatt is auto-free, best is to go by train, by airplane and train. When you go by car, there is a big parkhouse in Täsh and a shuttletrain to Zermatt.

"Beautiful location and hotel"

5
08/07/2016

Just walking distance from train station. The room was spacious and with a great view. The restaurant was equally good. The bathroom was a bid odd with low roof but that compensated with the glass roof on it. we wish we had stayed longer.

"Very good experience of having fun together with the other guests"

5
01/07/2016

lovely atmosphere, the director understands it very well to make you feel like in a big family among guests and staff. You will find every year at the same time a lot of regulars again, which makes you feel like coming home. The "Butterfly Skiday" is one of the highlights.

"First rate hotel"

5
01/07/2016

Very comfortable room lots of space for storage.Included evening meal 5 courses varied menu each evening and excellent quality.Friendly helpful staff.Located very close to the station and just off the main street.

"Exceeded our expectations"

5
30/06/2016

The hotel is located about 5minutes walk from the main station and the Gornegrat station and just off the main street.The room was spacious and although we had a limited view from the balcony it was nice to sit outside.The wifi was quite good and the room & bathroom were spotlessly clean,there was a good supply of hot water and an amazing amount of wardrobe space and a room safe.The breakfast was very good with a choice of both cooked and cold meats,cheese and fruit and cereal,in fact you were spoiled for choice.The evening meal was a fixed menu for our group but other guests had a choice of a la carte.The meals consisted of a starter,soup,salad,main course and a sweet and also with a vegetarian option,the food throughout our stay was of excellent quality and the service could not be faulted.The staff are very attentive and friendly and made our stay a memorable one,they were a credit to the hotel.We would certainly recommend staying here and the Best Western group are to be congratulated.

"Quality Hotel for a Nice Stay"

5
29/06/2016

Located in easy walking distance to the train station, Hotel Butterfly under the brand name of Best Western is a comfortable and friendly hotel. We stayed here for two nights and enjoyed our stay immensely. A friendly staff member will greet you and quickly sign you in. You will find the weakness of this establishment with the small elevator. It can hold just a few people with their bags. The upside is that the elevator is fast. We requested a small refrigerator and received it in a few minutes. For European standards, the room was large enough. The bonus was the balcony. Even though our view was of other houses, it was nice nevertheless. We found the beds to be comfy with no back aches. There were no issues with sound, the Wi-Fi and the water pressure was just fine. The breakfasts at the Butterfly was one of the best we encountered in Switzerland. The sausages were extremely tasty and the scrambled eggs too. It was white table service with coffee being delivered. The only improvement I would make is that breakfast started at 6:30, but the hot eggs and sausages did not come out until 7:00AM. We recommend the Brown Cow for eating and walking the Zermatt trail to a 500 year old village called Zmutt. The trail is beautiful, and with our experience, the clouds around the Matterhorn lifted for a few minutes for an incredible view. If you found this review helpful in any way, please press “LIKE” to let me know.

"Convenient location"

4
28/06/2016

Only 2 minutes walk from the station or catch the little bus if you are encumbered with luggage. Located just off the main street of Zermatt so an easy walk to many of the attractions. Front desk staff were very friendly. Restaurant was nice with good breakfast. Plenty of waiting staff on hand. Room was good sized and well maintained.

"2 night stay in Zermatt"

5
19/06/2016

The hotel was a bit difficult to find as it is tucked in behind two streets on the right hand side of the main 'road' as you walk away from the station. However a bit of trial by error and we found it. Only 5 minutes from the station, with lots of restaurants about it. The non smoking room was big enough for 2 persons and the bathroom clean and adequate. Our room gave us glimpses of the Matterhorn. Breakfast was very good with lots of items to select. We would stay there again.

"Charming hotel, excellent location!"

4
16/06/2016

Very friendly front desk staff. Room was very large and clean. Not terribly updated, but was adequate. Balcony view of the Matterhorn was spectacular. Quiet street below due to no vehicles permitted in the town. Complimentary breakfast was good. Wifi in my room was spotty at best. It was more frustrating to try to get it to work than the benefit it provided. Large and clean bathroom... and they had facecloths! This was my third hotel in Switzerland during a trip for work, and this was the only hotel which offered facecloths!

"Fantastic!!"

5
11/06/2016

Very nice hotel located at a 5min walk from the town centre. They organize for a station pickup by a battery operated cute little bus. The room was large with a big balcony and fantastic view! The hotel staff was very nice and cooperative. Breakfast spread was excellent. Absolutely worth a revisit and highly recommended.

"Very friendly staff"

5
03/06/2016

My wife and I stayed at Best Western Butterfly and had amazing time. The location is apt as it is located at a 5 min walking distance from Zermatt station. The receptionist and the staff of the hotel are friendly and very helpful. The rooms were big and had a beautiful balcony overlooking mountains. Rooms had ipod dock for music which was surprising. Breakfast was pretty good and the high tea with cookies and pies made our day. Will definitely recommend to stay here.

"Spot on"

5
02/06/2016

Stayed for five nights skiing trip. We have visited Zermatt several times and this is by far one of the best locations on a budget. Great staff, lovely breakfast and clean spacious room. Added bonus of a sauna. Literally a minute from town and two mins from gornergrat and train station. Brilliant value for money. We will definitely return and would highly recommend.

"Perfect Hotel in the heart of Zermatt"

4
01/06/2016

This hotel is superbly located about 3 minute walk from the railway station, yet peaceful. Gornergrat railway is 2 minute walk and the Matterhorn Glacier station is about 10 minute walk. Excellent spacious room with balcony and comfortable beds. It provided free wifi and good buffet breakfast. It is just 100 mts from the main street, shopping centers and restaurants are nearby. Staff is courteous. Enjoyed our stay.

"cosy and comfort"

5
21/05/2016

location is center, 5min walk from train station.room had a lovely wooden balcony . rooms were well equipped.bed was really comfortable. I would definitely stay in this hotel againthe staff were really helpful

"Totally was what we needed"

4
20/05/2016

This is a very good hotel to stay at. The reception staff was friendly and room was very clean and bed comfortable. Location to main part of town is awesome. The only reason why I didn't rate excellent was at breakfast the waiters and waitresses were not too friendly and helpful. They do let you leave your luggage there after checkout if you are not leaving town right away but it is not in locked room.

"Quaint and good location"

4
18/05/2016

Enjoyed our stay here as the hotel staff was very welcoming and helpful. Nice bar and dining area. Our room had a small deck with chairs facing the front of the hotel. Bath room even had a small stool plus also had wash clothes and a very deep bath tub. Room was large with two small love seats that made beds if needed. Very quiet area since there are no cars in Zermatt. Two tiny elevators are available, once you reach your floor, you must open the elevator door as it does not open once you arrive at your floor.

"One night stay."

4
18/05/2016

Clean and comfortable room - good size. Breakfast excellent. Staff friendly and helpful. Location good and quiet - short distance from train station. Hotel shuttle to/from train station, if needed. Shops, restaurants, attractions very close. Good walk/hiking trails nearby. Beautiful walk/hike to Zmutt - can be challenging for some.

"Perfect location, lovely hotel."

5
10/05/2016

Recently stayed for three nights at this lovely hotel. The hotel is perfectly situated a short walk from the stations, the old town & cable cars . The staff were very friendly & helpful, the bedroom was comfortable with large balcony with wonderful views & there was was an excellent choice of food at the buffet breakfasts . We had booked half board unfortunately the dining room was closed on the evening , but arrangements were in place for us to eat at a sister hotel a short walk away, transport was provided if required. Overall this was an exceptionally pleasant stay in a beautiful town.

"We wished our room temperature was as warm as their service"

3
06/05/2016

The heater in the room must have been faulty. After the hotel staff had helped us crank it to the max setting, the room was still icy by night. Only the bathroom was decently warmed up. They had the old world charm with wooden wardrobe that comes with a cute metal key. We bought half-board for two nights to save trouble to going out at night for dinner. As the occupancy was low for our 1st night of stay, the hotel's restaurant was closed, the hotel sent us in their little car to a partnering hotel that is about 20min walk away for dinner. The return transfer was not covered so we had to walked in the rain and cold (-6 deg that night) since someone there stole the umbrella that Hotel Butterfly lent us for use on our way back. The 2nd night, Hotel Butterfly's restaurant was open. Alas the dinner menu was similar to the 1st night's menu at the partnering hotel. Beef Carpaccio, Roast Pork, and Ice Cream (Ice Cream or Tiramisu at the partnering hotel). It is still a decent traditional hotel to put up in for the service and price. Plus their breakfast buffet was lovely and the hotel is really within walking distance to the train station and the Gornergrat Banh. Probably a stroke of bad luck for us with the room heater and dinner arrangements then.

"Cosy and convenient hotel in Zermatt "

4
06/05/2016

I stayed in this hotel for 2 nights and I really enjoyed my stay here! Here are some of the pros and cons: Pros: 1) very convenient location (3 mins walk from train station) 2) big rooms with nice wooden fittings (I had a big balcony as well on the first floor) 3) clean and well maintained 4) staff are friendly 5) free breakfast adequate n comes with hot food 6) good selection of channels (live champions league broadcast!) Cons: 1) heater not really working even after staff came to check 2) walls r not really sound proof (could hear noise from room around us) 3) no fridge provided 4) water heater not easy to control (sometimes too hot/ too cold) and shower head a bit spoiled Overall, I would still recommend my friends to stay at this place!

"Mind your belongings"

2
02/05/2016

Had a short stay in this hotel during a trip in Switzerland and Zermatt is on the top of our fave destination. When we saw this hotel, we were happy. Clean room with balcony facing the alps. Large bed. Only a minute walk from the train station. Unfortunately, we lost a wedding ring in the next day. And it ruined all the first impression. My husband forgot the wedding ring when we took a walk around zermat. As we realized, we straight back to hotel and found the room already made up and the ring is gone. we reported to the reception but no help (reported twice to different staff) Should have a better control, especially with the cleaning service workers.

Frank S, Assistant General Manager at BEST WESTERN Hotel Butterfly, responded to this review
Dear Erika, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I am very sorry to hear that you lost such a precious item as your wedding ring during your stay with us. I understand your feeling about this loss, and that it turned your overall good experience into a bad one. The safety and security of our guests and their belongings is always our top priority. I can assure you that our cleaning staff is very loyal and trustworthy, and that they have been working with us for years already. In order to check profoundly what happened, would you be so kind to send me your details, as your name (and room number ?) and the period of your stay. Please reach out to me directly at [email protected] I would be delighted to take your doubts away, and to have the pleasure to personally welcome you back to our hotel in the near future. With much appreciation,?Bart van Damme | Assistant General Manager

"Short but sweet!"

5
29/04/2016

Stayed at the Hotel Butterfly for two nights for a short visit to Zermatt. Staff is very friendly. Breakfast buffet was good with a nice selection including eggs, bacon, yogurt, breads and fruit. Choice of hot chocolate, tea or coffee. Orange juice available too. Room was nice size. Bed was 2 twins pushed together with separate twin bedding. Not very romantic!

"Zermatt Best Western"

5
25/04/2016

We really appreciated the Zermatt Best Western. It was an easy walk from the train station - especially with bags. It has an excellent breakfast with a good selection of warm food as well as cereals and fruit. The staff are really nice. The facilities are clean and the beds comfortable. The view was quite good. As far as prices in Zermatt, we felt this hotel was reasonably priced.

"Nice hotel"

5
24/04/2016

We visited Zermatt in April for a day and we stayed at Best Western hotel Butterfly. This is a few minutes' walk from the train station, off the Bahnoffstrasse in a nice quiet location. From the balcony of our room, we had a view of the road approaching the hotel and a mountain peak. The room was warm. Breakfast was very good with lots of options. Definitely a very nice experience staying here.

"Reasonably Nice"

3
23/04/2016

When we arrived at 5pm after a long journey, we were notified by the junior ("trainee" badge) reception staff member that the hotel didn't have our booking! We had booked and paid for it four months beforehand, but the attitude was that there was nothing she could do and she said that the hotel was full! After pressing her that this wasn't our problem, she found a room for one night only of our two night stay, and said she couldn't help us with the second night!!!! We stood our ground and she muttered about trying to find a room for the second night and would let us know. Of course, she never did let us know and we had to check back. We found the hotel to be acceptable without being outstanding in any area. No issues with wifi nor the breakfast fare. To be fair, when we checked out the more senior lady staff member was very concerned over our check in issues and did her best to placate us. She was rather shocked by our experience, but I think it would have been better if she had been in the background to supervise the trainee when we arrived. Thankful also for the shuttle to the station; next time we will also take it from the station to the hotel as street signposts are lacking in Zermatt.

"The Best"

5
23/04/2016

Location is great, very near the train station and about 10 minutes' walk to the cable car lift. The staff were great and the breakfast was magnificent, with a large range on offer and all freshly baked/prepared. We had a room with a balcony which privilege views of the mountains, well worth the little extra cost. Only thing that surprised us was that the "double" bed was in fact two singles pushed together with separate sheets and quilts, which made for a strange night sleeping as a couple. However on the upside you get a doona all to yourself! Would definitely stay here again! Real value for money, quiet location, clean, comfortable. 5 stars.

"Very good location , central yet not noisy .. rooms & WIFI require some improvement"

3
07/04/2016

It is a very nice small hotel, very close to the mains street yet you don't hear all the noise. Close to the lift .The staff is very friendly. The breakfast is very good. The only drawback: - The heater in our room was not working - we felt sick in the morning - We told the mgt few times about the heater problem and they responded after 48 hrs by putting an electric heater in the room which wasn't enough (it was a big room and at the far corner of the hotel). -The amenities in the bathroom are very basic - the WIFI is extremely bad in the room, the staff told us because it is peak period... - We were not told that there is a sauna room/spa facilities to use, we learnt this after we left!

"Completely perfect!"

5
01/04/2016

We went here for the second time and it was better than ever. This is a hotel which pays attention to every detail. Breakfast was delicious every morning with a wide variety of choices. After a hard day's skiing there was a wonderful tea available with many different cakes, cookies and doughnuts. The evening meal was 5 courses and always alternatives. The wait staff checked every night to make sure we were happy with what was on offer. The room was spacious and the bath was enormous...always plenty of hot water. They also have a sauna and steam room. What a wonderful relaxing place to stay. And the staff are all welcoming and charming. Finally...it is 3 minutes walk from the train station.

"Amazing property"

4
30/03/2016

We had some amazing time at this property last year. The place is ideally located and just perfect for holidayers. Almost everything that you want is closeby and te noise level at the hotel is down too which is what you seek at the end of a hectic day. The food and the staff is great too and what sets them apart is the amazing smile of the face. The vast breakfast menus sets the pace for the day. The room are clean and the facilities great.

"Good hotel in the center of Zermatt"

4
30/03/2016

The location of the hotel is perfect - 3 min. walk from the train station. Staff is really friendly and helpful. Breakfast is adequate for a 3 star hotel. Rooms are clean and comfortable (except for the pillows - way too soft for a good night sleep).

"The friendly staff sets it apart"

5
27/03/2016

If I rated it apart from the staff, I would probably give it four stars. Ideal location (near the action, but away from any noise); clean rooms (cooling ofof the room would be the only small demerit), a fine buffet breakfast, tea time, good set up for skiing. But it is the staff that earns it the fifth star. Every singly person was friendly and helpful. Special merit to the bartender Franco, who never lets a drink go empty.

"Five-star hospitality"

5
13/03/2016

The friendliness and their helpfulness were simply top-class. They made sure that our toddler felt at ease at all times - at the reception, in the bar, and in the restaurant. The rooms are slightly outdated but it didn't matter. The restaurant serves good food and with exceptionally friendly service. Loved staying here so much that I wouldn't mind going back. The hotel is three minutes walking distance from the train station - another plus.

"Very friendly staff and great location"

5
13/03/2016

We have stayed at the Butterfly hotel for the second time - our last stay was at Half Term Break in February 2016. The hotel is a great place to stay and the location is unbeatable given it's only a 3 minute stroll to the Gornergrad Bahn where the ski buses that take you to Sunegga and Matterhorn express also depart every 10 minutes. The rooms are a bit on the small side but it was absolutely fine for us and the room was very clean too. It's the cosy atmosphere (given the hotel is relatively small ) and the LOVELY and super friendly staff that makes all the difference. The hotel director personally greets all of the guests upon arrival and when we forgot our daughter's backpack when departing on the last day the team at the Butterfly were super helpful and mailed it to us in the UK (even free of charge). That's what I call a top guest service! We'll be back for sure.

"Wonderful"

5
02/02/2016

I have been coming to Zermatt for almost 40 years often more than once a year, and stayed at most of the hotels at some time or other. The most expensive hotels are of course wonderful but when you are looking for value for money, the Butterfly is the perfect place to stay. The staff are simply wonderful and nothing is too much trouble. Franco the barman is particular is wonderful and makes everyone feel welcome. The other staff are also extremely professional and helpful. I am returning to Zermatt in March and I cancelled my reservation elsewhere to go back to the Butterfly. We sadly did not have a view of the Matterhorn, but given we saw it all day while skiing this was not a major hardship. Highly recommended.

"Fine but nothing special for the price"

3
01/02/2016

I stayed here for 2 nights in December for a ski weekend. There is nothing really wrong with this hotel, actually its quite nice but thought that it was very expensive considering the rooms were quite average. Room was clean and bed comfy. Big bathroom as well. Breakfast was nice but not substantial. They were offering a late breakfast for the weekend which ran until 11am. So we decided to take advantage of it and had breakfast at 9.30am, but they had run out of bircher muesli and a few other things. I wasn't so impressed. Why have a late breakfast time and then not have food. It is not close to the ski lifts but then again not many hotels are. Last time i was in Zermatt (In Summer) at a different hotel and this was also not located near the lift. Zermatt is small though so it would be anywhere between 5-15min walk to the lift. The hotel is about 5 min walk to the centre of town where there are shops and restaurants in the evening. Not a bad hotel, but i would probably stay somewhere else next time.

"Skiing in Comfort"

5
29/01/2016

Comfortable, clean, great food and location. Frank, the owner, and all the staff can't be beaten. Had an excellent time and made new friends. Will certainly be back. The skiing in Zermatt is fantastic, albeit a little expensive as expected for the area.

"Can't say enough good things!"

5
19/01/2016

We loved this hotel. The room was spacious, well located on a quiet street but very close to train station and restaurants the breakfast was the best we had anywhere during our trip. The view from the balcony was nice and the staff was very friendly and accommodating. Great wifi coverage. And the price was very reasonable. When we go back this is where we will stay!

"Five star service"

5
19/01/2016

Frank & his team at the Butterfly offer five start service at three star prices. We'd thought Zermatt would be too expensive for us. But not at the Butterfly. We booked direct on their January deal. This included an all area (including Italy) ski pass, a brilliant day skiing with Frank & his team, including mid morning hot drink stop & a delicious lunch. A visit to the excellent museum in Zermatt & most important a huge & well appointed bedroom with lovely balcony. All served by the charming restaurant staff with the delicious breakfast, afternoon tea & cakes followed by a beautifully prepared and well balanced five course dinner each evening. Consequently we didn't need to spend large amounts on big expensive lunches while skiing. In fact we didn't need lunch at all but came back to the cosy fire & warm welcome at the hotel. Frank filmed our days skiing & now we have a great video to show our family & friends. Nothing was too much trouble. All the staff were so attentive & anticipated our every need. This really is a lovely family hotel professionally run with brilliant attention to ensuring all their guests have a lovely holiday.

"Friendly helpful staff"

4
19/01/2016

Our 2 twin bed room was clean and sufficient for my daughter and me. We arrived and checked in at 4:30 pm. The room below us housed several college aged boys who at this time we're having a party. We asked to be moved , just in case the party raged all night. Betty, the front desk clerk, could not have been more apologetic and helpful. She moved us to a room that was just as pleasant. She also put an end to the party. The boys actually sent us chocolates- which in Switzerland are always good- and an apology note. Our only complaint is that in the middle of 2 out of our 3 nights we could hear a constant knocking and shuffling sound from somewhere near us. We think that it was the heating system, but never discovered what it was for sure. This may have only been audible from our room, but that is why the hotel received 4 stars instead of 5. Breakfast was free and it was a nice full buffet. As I said earlier , the staff was fabulous. I would return. The bar is quaint and friendly. Great location , off the Main Street , but very accessible to everything.

"Amazing hotel, even better location"

5
16/01/2016

Breakfast was to die for and the staff were super friendly! They treated our children like kings! Rooms were clean and comfortable, we had room 303 on the corner - couldn't have asked for anything more!

"Perfect"

5
16/01/2016

Stayed for 5 days with some friends. Hotel is superbly located a short walk from the main train station and the train up the mountain to Gornergrat. Exceptionally friendly staff and fantastic service. Very knowledgeable and helpful in selecting the days skiing with limited lifts open. Particularly enjoyed Franco's (Italian barman) company in the bar. Clean rooms. Hot and cold breakfast buffet was perfect before a hard days skiing.

"Whole family loved Hotel Butterfly"

5
14/01/2016

Hotel Butterfly is located a few blocks from the train station and is convenient to everything Zermatt has to offer. The rooms were clean and comfortable (though, don't look for a Matterhorn view as only a few are available - but who cares, it's dark when we were in our rooms). The staff is friendly and hospitable and were enthusiastic about making our stay enjoyable. Breakfast was excellent and dinner was delicious and creative. The dining room staff were very helpful and friendly with our 8 children and the bartender of the lounge was wonderful with his stories and interaction with the kids when they were playing cards. I needed a doctor and they got an appointment for me (on the day before Christmas). Loved Hotel Butterfly and hope to get back again.

"Winterwonderland at it's best"

5
08/01/2016

We always look at many small details but here we have made a selection for you guys: - You are all very pleasant people what is almost a kind of special nowadays. - The mix of Swiss/Italian/German nationality under one roof gives an additional value. - Nice wine glasses for nice wine to be served and always complimentary ice water. - To welcome the little ones everyday is something that helps to re-book again. They experience it as special. - The overview of the hotel itself with all well trained staff and cosy decoration brings you back in a very nice family mood. - The special Christmas decoration in the dining (Santa chocolates on the table) area and around the lobby is wonderful. - The music, Sonos system, with all amazing playlist is leading! Good music doesn't have an expiration date. - The Christmas playlist, the 80-ties playlist, the Italian playlist they are all so nice. Who made these lists? - The skiroom with heated air system for boots is definitely a special amenity. - The overall update information of Zermatt on touch flat screens is great. - The Ice Machine maker and snack supplier in the hall is an American (maybe Best Western) style that we use / love. - The rooms are comfortable, clean, well maintained and cosy with a nice balcony view. - The bar is an excellent meeting place for the evening, free peanuts and walnuts with always a warm service. - The lobby desk with never ending supply of candies. - The outside decoration is attracting as well in the night, nice to see it at the beginning of the street. It attracts! - Location is unbreakable for us. Near to the stations and meeting place of the ski-school.

"A very good stay in Zermatt"

5
03/01/2016

We arrived at a busy time in Zermatt i.e. Boxing Day and stayed to the following Saturday (2nd Jan). The hotel was warm, welcoming and very friendly. I was very impressed with the staff, they were helpful and all spoke English and other languages quite fluently. The food was excellent, we were staying half board. The hotel really went all out on New Year's Eve. There was a great party atmosphere with pre-dinner drinks, a super 6 course dinner and a magician. They then took us on a short walk to a hotel roof top to watch the fireworks, which were impressive, whilst enjoying music and drinks. I stayed with my 2 sons who had a very good time skiing whilst I relaxed, walked and enjoyed shopping in Zermatt. There were quite a few quests who seemed to return to the hotel year after year...which says it all.

"Butterfly in the city of the Matterhorn"

4
30/12/2015

The hotel has good structure and it is beside of the train station (bahnhof). In spite of accessing quietly the hotel by walking, when I arrived by train there was a car (electric, as all the others vehicles in Zermatt) waiting at the train station. On my departure, the service was offered (no fees additional). The rooms are very spacious, the beds are comfortable, the staff is very friendly and the breakfast has many varieties. As Zermatt is very small, you can easily reach any place of the city by walking.

"Great Christmas Hotel...."

5
26/12/2015

We spent just 4 nights over Christmas at this hotel. It's a wonderful small hotel in a perfect location, just a few minutes walk from the station and close to all the shops and bars and the train upto the slopes. We stayed in a classic double, good size room with a balcony. TV has UK channels I.e. BBC and ITV. Breakfast has a good choice and their set everything meal is excellent value compared to eating out. I loved the cosiness of the hotel. The staff were a credit to the hotel as well. Definitely will return. P.S. We also did clay pigeon shooting, this was definitely a good activity if you fancy a bit of time off from skiing. Hotel reception can help with that.

"Excellent standard"

5
26/12/2015

Great quiet position, in centre of town , close to shops, ski lifts and train station. Excellent spacious rooms with balconies. Beautiful view from the room. Very good quality breakfasts. Courteous and pleasant staff. The best in spa and sauna facilities. Bad wifi connection. Ask for a room facing south as no sun in rooms facing north.

"Breathe easy."

5
21/12/2015

I've never stayed in a Best Western before...you watch American movies and think that a Best Western is more 'motel than hotel'. Well in Zermatt it's not. This is a really nice hotel which is well run with a family feel. The staff are all friendly and welcome you into the hotel as if it were their home. Most of the rooms have a small balcony and unlike a lot of continental Europe a double bed is actually one bed and not two singles pushed together. The location is only minutes from the train station (no need to get a taxi, even with luggage, it's a three minute walk). Zermatt is a diesel/petrol free town, so all the cars are electric. It really does feel like you're breathing in unpolluted air...and the hotel was indeed a breath of fresh air.

"Pleasant experience"

4
17/11/2015

The check in process was smooth, advise at the reception desk was very good including giving inputs on what can be done during the off season. Channel 1 shows cameras on top of gornergrat and other vantage points that you would want to visit. Breakfast can be better than what was laid out - probably it is due to the off season. The room was well equipped. Balcony didnt offer much of a view really since it just overlooked the neighboring hotels/buildings.

"Good Hotel on Central location"

4
17/11/2015

+just 1 minute walk from train station. breakfast was real good with good choices.hotel provides evening tea/coffee with light snacks in lobby.i got an upgrade to a classic room.its a good service.room was a good size with big bathroom and balcony with great view.new trainee staff on recepetion was real good in services. some of the staff need to be friendly with all nationality.

"NICE HOTEL......... go for it"

4
16/11/2015

stayed in this hotel 10th thru 14th November 2015. the location is excellent around 100 to 150 meters from the staion , main street and supermarkets like coop kiosk Mueller etc. if you have heavy baggage you can call them for a pick up or drop to the staion in an electric car. the staff is professional and polite and patiently answers questions. mr frank the manager is a fair man. the breakfast is far above average though not lavish,in fact it is pretty good with eggs , bacon,baked beans, fruits, cereals,juices , breads etc. the common areas of the hotel are very tastefully done up,i simply loved them (lot of old world charm) the rroms have everything u can ask for,minibar.coffee maker,airconditioning, safe etc. I was staying in a room with a balcony on the 2nd floor which had a lovely view of the mountains plus the road (not the matterhorn side) the wifi was perfect too was a bit apprehensive after reading earlier reviews but it worked fine. only one slight thing I didn't like was that I was given a room on the 2nd floor when I asked requested for the highest possible floor at the time of booking,im sure they could have given it to me if they wanted. but I still liked my room anyways, I realised that I had paid for a suite while booking but given a deluxe room due to oversight maybe , I brought it to the notice of mr frank who compensated me very fairly. will definetly stay here again but will call frank first and make sure he gives me a higher floor this time

"Excellent Choice"

5
13/11/2015

The location, not far from the train station, makes this an excellent choice when hauling luggage. We only had backpacks but still appreciated the proximity. Within a short walking distance of the shops and the Gornergrat station, this hotel was ideal for us. We were only staying for one night and wanted to make the most of our time here. The staff is very pleasant and helpful. The room was spacious and even had a handy drying line in the tub. The breakfast the next morning was quite plentiful with many offerings and a dining area large enough to accommodate everyone. A real treat for us was to get up the next morning and be able to see the summit of the Matterhorn from our balcony. A perfect start to the day!

"Autumn in Zermatt"

4
07/11/2015

Spent one night here with visitors from England. My e-Mail to the hotel requesting 2 rooms on the same floor was answered immediately and we were indeed assigned rooms next to each other on the 2nd floor. They were spacious with a large balcony and bathroom with a tub. The alpine style furniture is battered in places and looks a little tired but doesn't detract from the room. A comfy bed and lots of storage space. In the afternoon free tea/coffee and cakes were offered, we seemed to be the only ones taking advantage of this which was a shame as the cakes were delicious and Franco so attentive to us in the lounge. Breakfast started early at 7am and the buffet was good & the breakfast room very pleasant. The reception staff were friendly, even lending us an adapter free of charge and the excellent location of the hotel just off the main street and close to the station means we would happily return.

"Comfortable base for Zermatt"

5
31/10/2015

Clean, attractive hotel just a couple minutes from the train station. They have a friendly staff that speaks English well. The breakfast included with the room is good. They have very solid WiFi. They are willing to keep luggage during the day before checkin or after checkout. This hotel makes a great, affordable base for exploring the Zermatt area.

"We had a great time using Hotel Butterfly as a base for hiking towards the Matterhorn."

5
31/10/2015

Great location (near the train station, but not too near), very friendly and helpful staff, room was very nice (we were upgraded in the quieter Fall season). Breakfast was excellent and there is a tea time from 4-5 pm with tea and coffee available plus the region's very good apricot cake. We would stay here again if visiting again.

"centrally located and best value"

5
30/10/2015

can't beat the location. 3 minutes from station - 1 minute to main street. very kind staff. we got upgrade to deluxe rooms - that has extra space for a sofa, chairs and big balcony. very nice bar and lobby (we didn't use), 3 minutes from coop supermarket - buying staff to the room.... standard rooms are also fine, don't hesitate to book. mattress a bit soft - we like the hard type - but it was ok.

"Comfort zone under Matterhorn"

5
23/10/2015

Stayed in room 502 during our visit. Clean and comfortable room with all amenities required for a short stay provided for. The room was big ( compared to other room sizes we encountered in Europe ) and had a small balcony too. The heaters were functioning well and the staff was very friendly and efficient. Breakfast buffet had variety and small menu changes that were a welcome. Positive - 1. Competitive Rates. 2. Near to the train stations and 1.2 Km away from the cable car station. 3. Hot pot with ample supply of coffee and tea ( make it yourself ) in the room. 4. Friendly and courteous staff who replied patiently to all our queries and always greeted us when passing by. 5. Clean and comfortable room. 6. Excellent ambience, as the hotel is a little off the street, no noise. 7. Pleanty of restaurants nearby. 8. Good location basically. Negative - 1. Un-reliable and very slow WiFi connectivity in the room. Thats the only thing that we think should improve, otherwise we were very happy with our pleasant stay there.

"Charming hotel and what a view!"

5
15/10/2015

What a charming hotel! The staff speak fine English, which was helpful and were so kind and knowledgeable . Our room was spacious and quite clean. Stepping onto our little balcony,which was furnished with 2 chairs, we could see the Matterhorn. Pretty hard to beat! We had ample outlets for recharging our phones, iPad, and e-readers. The included breakfast was very good. The location was great...a very short and easy walk from the train station.

"Excellent service"

5
10/10/2015

My wife and I booked into Hotel Butterfly for 1 night in October 2014 ..... I know ... it was a while ago .... but Trip Advisor just nagged me to add a review, and up until now I have just been too busy. I feel responsible for providing 'give-back', because Trip Advisor was a fantastic help planning our 100 day tour of Europe - we did not have one dud hotel. We did not actually stay Hotel Butterfly, because when we arrived there was a maintenance problem, so they transported us to their superior sister Best Western around the corner, and gave us a superior (very nice, large) room with a view of the Matterhorn at no extra charge. While we cannot comment on the facilities of the Hotel Butterfly itself, we can say that they will look after you very well if there are any issues.

"Good Value, Great Comfort"

5
10/10/2015

We had a very comfortable two night stay at The Butterfly. The rooms are larger than many we've experienced in Switzerland, and there are English language channels on the TV for those times you are not out scaling the nearly Matterhorn. The breakfast is typically Swiss. We had been advised to ring the hotel to be picked up in their electric car. We did that and were embarrassed to find the hotel is barely 50 metres from the railway station! The room was quiet, comfortable and all the staff we met were efficient, professional and friendly. My only issue would be that the wifi is intermittent and very frustrating - I found I was up at 5.00am to do some necessary banking as it was unreliable at other times.

"Nice, old hotel"

4
08/10/2015

The Butterfly is less than a 5 minute walk from the train station. They sent an electric van to bring our luggage. The lobby area is small, but comfortable. The staff was pleasant and welcoming and helpful in suggesting restaurants nearby for dinner. My room was large and had a balcony, but it was supposed to be non-smoking and it smelled of cigarette smoke. I decided not to change rooms, but I did tell them at reception and they were very apologetic. The breakfast buffet was not extensive, but it was adequate. It was easy to walk around Zermatt from the hotel. There are no motorized vehicles, just a few electric vehicles for deliveries and workmen. I found Zermatt charming and the views of the Matterhorn gorgeous.

"Beautiful and comfortable stay"

4
07/10/2015

Nice place with comfortable and big rooms. Very very friendly staff. The market is small but very close to the hotel. They gave us a free upgrade too. :) The station is at a walking distance. The room was cosy with hot water supply. Best for a maximum stay of 2 nights. The journey to Zermatt was also beautiful. Small town with no cars. Only battery cars were there. Zero population and sunny weather.

"another great stay"

5
06/10/2015

stayed again at this hotel fantastic food and great friendly staff, you get a great welcome that makes you feel comfortable from the start of your holiday , checked in and was given an upgrade to a larger room , which was great as we where staying for 11nights. cant find anything negative to say really if you want a good location just five minutes from the station and close to everything yet lovely and quite this is the hotel for you.

"you fill like your home"

5
05/10/2015

Zermatt is a wonderful place and the butterfly is great. we check in and they give us an free upgrade. the room was roomy and nice. the terrace was large and had great views of the town and mountains. the g.m. frank was very helpful. the barkeeper franko was a nice guy. breakfast was large and very good. the hotel is in the middle of the town. short walk from rail station.

"Great hotel great service"

4
04/10/2015

We checked in here after a long drive. We left our car in Tasch. We were transported to the edge of town. The hotel vehicle was there to meet us and took us to the hotel. Everyone treated us very well, rooms were spotless and comfortable. Great location, close to everything. Only negative, it would have been nice to have a fridge. I would stay here again